feat: allow control for expand and collapse

Captain custom tools previously used their own hand-rolled `Net::HTTP`
request code. This moves them onto `SafeFetch`, the same shared
HTTP-fetching helper already used by webhooks, uploads, avatar imports,
and the Captain page crawler. Behavior for normal tools is unchanged —
they just now share one consistent path for host resolution, timeouts,
response size limits, and redirect handling.

**What changed**
- `HttpTool#execute_http_request` now delegates to `SafeFetch.fetch`
instead of building `Net::HTTP` requests by hand. Auth headers, basic
auth, metadata headers, JSON content-type, and the 1 MB response cap all
map onto `SafeFetch` options.
- Removed ~80 lines of bespoke request/validation plumbing from
`HttpTool`.
- The custom tools `test` endpoint now reads the response body string
directly (the executor returns the body rather than a response object).

**How to test**
1. Enable `custom_tools` (or `captain_integration_v2`) for an account.
2. Create a Captain custom tool pointing at a public HTTPS endpoint
(e.g. a test API).
3. Use the **Test** button in the tool form — you should get a success
result.
4. Run the tool from a Captain conversation and confirm the response is
returned/templated as before.

**Gotchas**
- **Local dev:** `SafeFetch` blocks requests to private/loopback
addresses by default. If you're testing a custom tool against a service
on `localhost` or a private IP during development, set
`SAFE_FETCH_ALLOW_PRIVATE_NETWORK=true` or the request will be rejected.
(This matches how the rest of `SafeFetch` already behaves locally.)
- **Test endpoint status field:** on success the `test` response now
reports `status: 200` rather than the exact 2xx code (201/204/etc.),
because `SafeFetch` signals success-vs-failure rather than exposing the
raw response. The UI only checks the 2xx range, so this is invisible
there — but worth knowing if anything consumes the API directly.
- **Non-2xx responses** still surface as an error (same as before), now
via `SafeFetch::HttpError`.

Gemfile

@@ -76,7 +76,7 @@ gem 'faraday_middleware-aws-sigv4'
 ##--- gems for server & infra configuration ---##
 gem 'dotenv-rails', '>= 3.0.0'
 gem 'foreman'
-gem 'puma'
+gem 'puma', '~> 7.2', '>= 7.2.1'
 gem 'vite_rails'
 # metrics on heroku
 gem 'barnes'

Gemfile.lock

@@ -136,6 +136,8 @@ GEM
     audited (5.4.1)
       activerecord (>= 5.0, < 7.7)
       activesupport (>= 5.0, < 7.7)
+    auth-sanitizer (0.2.1)
+      version_gem (~> 1.1, >= 1.1.10)
     aws-actionmailbox-ses (0.1.0)
       actionmailbox (>= 7.1.0)
       aws-sdk-s3 (~> 1, >= 1.123.0)
@@ -168,7 +170,7 @@ GEM
     base64 (0.3.0)
     bcrypt (3.1.22)
     benchmark (0.4.1)
-    bigdecimal (3.2.2)
+    bigdecimal (3.3.1)
     bindex (0.8.1)
     bootsnap (1.16.0)
       msgpack (~> 1.2)
@@ -184,6 +186,7 @@ GEM
       bundler (>= 1.2.0, < 3)
       thor (~> 1.0)
     byebug (11.1.3)
+    cgi (0.5.1)
     childprocess (5.1.0)
       logger (~> 1.5)
     cld3 (3.7.0)
@@ -312,7 +315,7 @@ GEM
       hashie
     faraday-multipart (1.2.0)
       multipart-post (~> 2.0)
-    faraday-net_http (3.4.2)
+    faraday-net_http (3.4.4)
       net-http (~> 0.5)
     faraday-net_http_persistent (2.1.0)
       faraday (~> 2.5)
@@ -435,7 +438,8 @@ GEM
     hana (1.3.7)
     hash_diff (1.1.1)
     hashdiff (1.1.0)
-    hashie (5.0.0)
+    hashie (5.1.0)
+      logger
     html2text (0.4.0)
       nokogiri (>= 1.0, < 2.0)
     http (5.1.1)
@@ -470,7 +474,7 @@ GEM
       rails-dom-testing (>= 1, < 3)
       railties (>= 4.2.0)
       thor (>= 0.14, < 2.0)
-    json (2.19.5)
+    json (2.19.8)
     json_refs (0.1.8)
       hana
     json_schemer (0.2.24)
@@ -568,7 +572,7 @@ GEM
       ruby2_keywords
     msgpack (1.8.0)
     multi_json (1.15.0)
-    multi_xml (0.8.0)
+    multi_xml (0.9.1)
       bigdecimal (>= 3.1, < 5)
     multipart-post (2.4.1)
     mutex_m (0.3.0)
@@ -593,7 +597,7 @@ GEM
       sidekiq
     newrelic_rpm (9.6.0)
       base64
-    nio4r (2.7.3)
+    nio4r (2.7.5)
     nokogiri (1.19.3)
       mini_portile2 (~> 2.8.2)
       racc (~> 1.4)
@@ -603,19 +607,26 @@ GEM
       racc (~> 1.4)
     nokogiri (1.19.3-x86_64-linux-gnu)
       racc (~> 1.4)
-    oauth (1.1.0)
-      oauth-tty (~> 1.0, >= 1.0.1)
-      snaky_hash (~> 2.0)
-      version_gem (~> 1.1)
-    oauth-tty (1.0.5)
-      version_gem (~> 1.1, >= 1.1.1)
-    oauth2 (2.0.9)
-      faraday (>= 0.17.3, < 3.0)
-      jwt (>= 1.0, < 3.0)
+    oauth (1.1.6)
+      auth-sanitizer (~> 0.2, >= 0.2.1)
+      base64 (~> 0.1)
+      cgi
+      oauth-tty (~> 1.0, >= 1.0.8)
+      snaky_hash (~> 2.0, >= 2.0.5)
+      version_gem (~> 1.1, >= 1.1.11)
+    oauth-tty (1.0.8)
+      auth-sanitizer (~> 0.1, >= 0.1.3)
+      cgi
+      version_gem (~> 1.1, >= 1.1.9)
+    oauth2 (2.0.22)
+      auth-sanitizer (~> 0.2, >= 0.2.1)
+      faraday (>= 0.17.3, < 4.0)
+      jwt (>= 1.0, < 4.0)
+      logger (~> 1.2)
       multi_xml (~> 0.5)
       rack (>= 1.2, < 4)
-      snaky_hash (~> 2.0)
-      version_gem (~> 1.1)
+      snaky_hash (~> 2.0, >= 2.0.5)
+      version_gem (~> 1.1, >= 1.1.11)
     oj (3.16.10)
       bigdecimal (>= 3.0)
       ostruct (>= 0.2)
@@ -682,7 +693,7 @@ GEM
     pry-rails (0.3.9)
       pry (>= 0.10.4)
     public_suffix (7.0.5)
-    puma (6.4.3)
+    puma (7.2.1)
       nio4r (~> 2.0)
     pundit (2.3.0)
       activesupport (>= 3.0.0)
@@ -935,9 +946,9 @@ GEM
       gli
       hashie
       logger
-    snaky_hash (2.0.1)
-      hashie
-      version_gem (~> 1.1, >= 1.1.1)
+    snaky_hash (2.0.5)
+      hashie (>= 0.1.0, < 6)
+      version_gem (>= 1.1.8, < 3)
     sorbet-runtime (0.5.11934)
     spring (4.1.1)
     spring-watcher-listen (2.1.0)
@@ -995,12 +1006,14 @@ GEM
     valid_email2 (5.2.6)
       activemodel (>= 3.2)
       mail (~> 2.5)
-    version_gem (1.1.4)
-    vite_rails (3.0.17)
-      railties (>= 5.1, < 8)
+    version_gem (1.1.11)
+    vite_rails (3.10.0)
+      railties (>= 5.1, < 9)
       vite_ruby (~> 3.0, >= 3.2.2)
-    vite_ruby (3.8.0)
+    vite_ruby (3.10.2)
       dry-cli (>= 0.7, < 2)
+      logger (~> 1.6)
+      mutex_m
       rack-proxy (~> 0.6, >= 0.6.1)
       zeitwerk (~> 2.2)
     warden (1.2.9)
@@ -1130,7 +1143,7 @@ DEPENDENCIES
   pgvector
   procore-sift
   pry-rails
-  puma
+  puma (~> 7.2, >= 7.2.1)
   pundit
   rack-attack (>= 6.7.0)
   rack-cors (= 2.0.0)

app/builders/messages/facebook/message_builder.rb

@@ -92,10 +92,18 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
   def fallback_params(attachment)
     {
       fallback_title: attachment['title'],
-      external_url: attachment['url']
+      external_url: attachment['url'] || attachment.dig('payload', 'url')
     }
   end
 
+  # Facebook shared posts point to page URLs, not downloadable media URLs.
+  # Keep this Facebook-only so Messenger/Instagram share attachments still use the parent media handling.
+  def normalize_file_type(type)
+    return :fallback if type.to_sym == :share
+
+    super
+  end
+
   def conversation_params
     {
       account_id: @inbox.account_id,

app/builders/messages/message_builder.rb

@@ -13,6 +13,7 @@ class Messages::MessageBuilder
     @account = conversation.account
     @message_type = params[:message_type] || 'outgoing'
     @attachments = params[:attachments]
+    @is_voice_message = ActiveModel::Type::Boolean.new.cast(params[:is_voice_message])
     @automation_rule = content_attributes&.dig(:automation_rule_id)
     return unless params.instance_of?(ActionController::Parameters)
 
@@ -56,16 +57,25 @@ class Messages::MessageBuilder
         file: uploaded_attachment
       )
 
-      attachment.file_type = if uploaded_attachment.is_a?(String)
-                               file_type_by_signed_id(
-                                 uploaded_attachment
-                               )
-                             else
-                               file_type(uploaded_attachment&.content_type)
-                             end
+      attachment.file_type = attachment_file_type(uploaded_attachment)
+      tag_voice_message(attachment)
     end
   end
 
+  def attachment_file_type(uploaded_attachment)
+    if uploaded_attachment.is_a?(String)
+      file_type_by_signed_id(uploaded_attachment)
+    else
+      file_type(uploaded_attachment&.content_type)
+    end
+  end
+
+  def tag_voice_message(attachment)
+    return unless @is_voice_message && attachment.file_type == 'audio'
+
+    attachment.meta = (attachment.meta || {}).merge('is_voice_message' => true)
+  end
+
   def process_emails
     return unless @conversation.inbox&.inbox_type == 'Email'
 

app/controllers/api/v1/accounts/instagram/authorizations_controller.rb

@@ -11,7 +11,7 @@ class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts
         enable_fb_login: '0',
         force_authentication: '1',
         response_type: 'code',
-        state: generate_instagram_token(Current.account.id)
+        state: generate_instagram_token(Current.account.id, params[:return_to])
       }
     )
     if redirect_url

app/controllers/api/v1/accounts/oauth_authorization_controller.rb

@@ -8,7 +8,15 @@ class Api::V1::Accounts::OauthAuthorizationController < Api::V1::Accounts::BaseC
   end
 
   def state
-    Current.account.to_sgid(expires_in: 15.minutes).to_s
+    # The sgid purpose doubles as a return hint: onboarding tags it so the callback
+    # can route the user back to inbox setup. The purpose is part of the signed
+    # payload (tamper-proof), and a non-onboarding request keeps the default
+    # purpose, leaving callers like Notion byte-identical.
+    Current.account.to_sgid(expires_in: 15.minutes, for: state_purpose).to_s
+  end
+
+  def state_purpose
+    params[:return_to] == 'onboarding' ? 'onboarding' : 'default'
   end
 
   def base_url

app/controllers/api/v1/accounts/onboardings_controller.rb

@@ -0,0 +1,36 @@
+class Api::V1::Accounts::OnboardingsController < Api::V1::Accounts::BaseController
+  before_action :check_admin_authorization?
+
+  def update
+    @account = Current.account
+    finalize = finalizing_account_details?
+
+    @account.assign_attributes(account_params)
+    @account.custom_attributes.merge!(custom_attributes_params)
+    @account.custom_attributes.delete('onboarding_step') if finalize
+    @account.save!
+
+    # TODO: re-enable when the help center generation UI is ready to surface progress
+    # Onboarding::HelpCenterCreationService.new(@account, Current.user).perform if finalize && website.present?
+
+    render 'api/v1/accounts/update', format: :json
+  end
+
+  private
+
+  def finalizing_account_details?
+    @account.custom_attributes['onboarding_step'] == 'account_details'
+  end
+
+  def website
+    custom_attributes_params[:website]
+  end
+
+  def account_params
+    params.permit(:name, :locale)
+  end
+
+  def custom_attributes_params
+    params.permit(:industry, :company_size, :timezone, :referral_source, :user_role, :website)
+  end
+end

app/controllers/api/v1/accounts/portals_controller.rb

@@ -80,10 +80,15 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
       :id, :color, :custom_domain, :header_text, :homepage_link,
       :name, :page_title, :slug, :archived,
       { config: [:default_locale, :layout, { allowed_locales: [] }, { draft_locales: [] },
-                 { social_profiles: %i[facebook x instagram linkedin youtube tiktok github whatsapp] }] }
+                 { social_profiles: %i[facebook x instagram linkedin youtube tiktok github whatsapp] },
+                 { locale_translations: locale_translation_keys.index_with { %i[name page_title header_text] } }] }
     )
   end
 
+  def locale_translation_keys
+    params.dig(:portal, :config, :locale_translations)&.keys || []
+  end
+
   def live_chat_widget_params
     permitted_params = params.permit(:inbox_id)
     return {} unless permitted_params.key?(:inbox_id)

app/controllers/api/v1/accounts/tiktok/authorizations_controller.rb

@@ -3,7 +3,7 @@ class Api::V1::Accounts::Tiktok::AuthorizationsController < Api::V1::Accounts::O
 
   def create
     redirect_url = Tiktok::AuthClient.authorize_url(
-      state: generate_tiktok_token(Current.account.id)
+      state: generate_tiktok_token(Current.account.id, params[:return_to])
     )
 
     if redirect_url

app/controllers/api/v1/accounts_controller.rb

@@ -58,7 +58,6 @@ class Api::V1::AccountsController < Api::BaseController
     @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email))
     @account.custom_attributes.merge!(custom_attributes_params)
     @account.settings.merge!(settings_params)
-    @account.custom_attributes.delete('onboarding_step') if @account.custom_attributes['onboarding_step'] == 'account_details'
     @account.custom_attributes['onboarding_step'] = 'invite_team' if @account.custom_attributes['onboarding_step'] == 'account_update'
     @account.save!
   end

app/controllers/concerns/access_token_auth_helper.rb

@@ -1,8 +1,9 @@
 module AccessTokenAuthHelper
   BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[toggle_status toggle_typing_status toggle_priority create update custom_attributes],
+    'api/v1/accounts/conversations' => %w[show toggle_status toggle_typing_status toggle_priority create update custom_attributes],
     'api/v1/accounts/conversations/messages' => ['create'],
-    'api/v1/accounts/conversations/assignments' => ['create']
+    'api/v1/accounts/conversations/assignments' => ['create'],
+    'api/v1/accounts/conversations/labels' => %w[index create]
   }.freeze
 
   def ensure_access_token

app/controllers/instagram/callbacks_controller.rb

@@ -28,6 +28,8 @@ class Instagram::CallbacksController < ApplicationController
     @long_lived_token_response = exchange_for_long_lived_token(@response.token)
     inbox, already_exists = find_or_create_inbox
 
+    return redirect_to app_onboarding_inbox_setup_url(account_id: account_id) if return_to == 'onboarding'
+
     if already_exists
       redirect_to app_instagram_inbox_settings_url(account_id: account_id, inbox_id: inbox.id)
     else
@@ -149,6 +151,10 @@ class Instagram::CallbacksController < ApplicationController
     verify_instagram_token(params[:state])
   end
 
+  def return_to
+    instagram_token_return_to(params[:state])
+  end
+
   def oauth_code
     params[:code]
   end

app/controllers/microsoft/callbacks_controller.rb

@@ -14,4 +14,11 @@ class Microsoft::CallbacksController < OauthCallbackController
   def imap_address
     'outlook.office365.com'
   end
+
+  # Exchange Online's SMTP AUTH (XOAUTH2) rejects proxy addresses in the SASL `user=` field;
+  # it must match the token's UPN. `preferred_username` is the documented v2.0 claim;
+  # `upn` is the v1.0 fallback.
+  def imap_login_identity
+    users_data['preferred_username'] || users_data['upn'] || super
+  end
 end

app/controllers/oauth_callback_controller.rb

@@ -16,6 +16,8 @@ class OauthCallbackController < ApplicationController
   def handle_response
     inbox, already_exists = find_or_create_inbox
 
+    return redirect_to app_onboarding_inbox_setup_url(account_id: account.id) if return_to == 'onboarding'
+
     if already_exists
       redirect_to app_email_inbox_settings_url(account_id: account.id, inbox_id: inbox.id)
     else
@@ -44,7 +46,7 @@ class OauthCallbackController < ApplicationController
 
   def update_channel(channel_email)
     channel_email.update!({
-                            imap_login: users_data['email'], imap_address: imap_address,
+                            imap_login: imap_login_identity, imap_address: imap_address,
                             imap_port: '993', imap_enabled: true,
                             provider: provider_name,
                             provider_config: {
@@ -55,6 +57,13 @@ class OauthCallbackController < ApplicationController
                           })
   end
 
+  # Identity used as the IMAP/SMTP login (SASL XOAUTH2 `user=` field). Defaults to the
+  # id_token's email claim; providers override when their server requires a different
+  # claim (e.g. Microsoft SMTP requires UPN).
+  def imap_login_identity
+    users_data['email']
+  end
+
   def provider_name
     raise NotImplementedError
   end
@@ -81,10 +90,19 @@ class OauthCallbackController < ApplicationController
     decoded_token[0]
   end
 
+  # The sgid purpose carries the onboarding return hint (see
+  # OauthAuthorizationController#state). Try the onboarding purpose first — a match
+  # both resolves the account and records the return target — then fall back to the
+  # default purpose used by every other caller.
   def account_from_signed_id
     raise ActionController::BadRequest, 'Missing state variable' if params[:state].blank?
 
-    account = GlobalID::Locator.locate_signed(params[:state])
+    if (account = GlobalID::Locator.locate_signed(params[:state], for: 'onboarding'))
+      @return_to = 'onboarding'
+    else
+      account = GlobalID::Locator.locate_signed(params[:state])
+    end
+
     raise 'Invalid or expired state' if account.nil?
 
     account
@@ -94,6 +112,11 @@ class OauthCallbackController < ApplicationController
     @account ||= account_from_signed_id
   end
 
+  def return_to
+    account # resolving the sgid records which purpose matched
+    @return_to
+  end
+
   # Fallback name, for when name field is missing from users_data
   def fallback_name
     users_data['email'].split('@').first.parameterize.titleize

app/controllers/public/api/v1/portals/search_controller.rb

@@ -0,0 +1,31 @@
+class Public::Api::V1::Portals::SearchController < Public::Api::V1::Portals::BaseController
+  before_action :ensure_custom_domain_request, only: [:index]
+  before_action :portal
+  before_action :set_portal_layout
+  before_action :set_view_variant
+  before_action :ensure_portal_feature_enabled
+  layout 'portal'
+
+  def index
+    @query = params[:query].to_s.strip
+    @articles = @portal.articles.published.includes(:category).where(locale: params[:locale])
+
+    search_articles
+
+    @articles = @articles.page(params[:page]).per(10)
+  end
+
+  private
+
+  def search_articles
+    @articles = @query.present? ? @articles.search(search_params) : @articles.none
+  end
+
+  def search_params
+    params.permit(:query, :locale, :sort, :status, :page).tap do |permitted|
+      permitted[:query] = @query
+    end
+  end
+end
+
+Public::Api::V1::Portals::SearchController.prepend_mod_with('Public::Api::V1::Portals::SearchController')

app/controllers/public/api/v1/portals_controller.rb

@@ -9,7 +9,7 @@ class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseControl
   layout 'portal'
 
   def show
-    @og_image_url = helpers.set_og_image_url('', @portal.header_text)
+    @og_image_url = helpers.set_og_image_url('', @portal.localized_value('header_text', @locale))
   end
 
   def sitemap

app/controllers/tiktok/callbacks_controller.rb

@@ -20,6 +20,8 @@ class Tiktok::CallbacksController < ApplicationController
   def process_successful_authorization
     inbox, already_exists = find_or_create_inbox
 
+    return redirect_to app_onboarding_inbox_setup_url(account_id: account_id) if return_to == 'onboarding'
+
     if already_exists
       redirect_to app_tiktok_inbox_settings_url(account_id: account_id, inbox_id: inbox.id)
     else
@@ -127,6 +129,10 @@ class Tiktok::CallbacksController < ApplicationController
     @account_id ||= verify_tiktok_token(params[:state])
   end
 
+  def return_to
+    tiktok_token_return_to(params[:state])
+  end
+
   def account
     @account ||= Account.find(account_id)
   end

app/drops/contact_drop.rb

@@ -12,7 +12,7 @@ class ContactDrop < BaseDrop
   end
 
   def first_name
-    @obj.try(:name).try(:split).try(:first).try(:capitalize) if @obj.try(:name).try(:split).try(:size) > 1
+    @obj.try(:name).try(:split).try(:first).try(:capitalize)
   end
 
   def last_name

app/drops/user_drop.rb

@@ -12,7 +12,7 @@ class UserDrop < BaseDrop
   end
 
   def first_name
-    @obj.try(:name).try(:split).try(:first).try(:capitalize) if @obj.try(:name).try(:split).try(:size).to_i > 1
+    @obj.try(:name).try(:split).try(:first).try(:capitalize)
   end
 
   def last_name

app/helpers/instagram/integration_helper.rb

@@ -4,21 +4,21 @@ module Instagram::IntegrationHelper
   # Generates a signed JWT token for Instagram integration
   #
   # @param account_id [Integer] The account ID to encode in the token
+  # @param return_to [String, nil] Optional onboarding return hint
   # @return [String, nil] The encoded JWT token or nil if client secret is missing
-  def generate_instagram_token(account_id)
+  def generate_instagram_token(account_id, return_to = nil)
     return if client_secret.blank?
 
-    JWT.encode(token_payload(account_id), client_secret, 'HS256')
+    JWT.encode(token_payload(account_id, return_to), client_secret, 'HS256')
   rescue StandardError => e
     Rails.logger.error("Failed to generate Instagram token: #{e.message}")
     nil
   end
 
-  def token_payload(account_id)
-    {
-      sub: account_id,
-      iat: Time.current.to_i
-    }
+  def token_payload(account_id, return_to = nil)
+    payload = { sub: account_id, iat: Time.current.to_i }
+    payload[:return_to] = return_to if return_to.present?
+    payload
   end
 
   # Verifies and decodes a Instagram JWT token
@@ -28,7 +28,14 @@ module Instagram::IntegrationHelper
   def verify_instagram_token(token)
     return if token.blank? || client_secret.blank?
 
-    decode_token(token, client_secret)
+    decode_token(token, client_secret)&.dig('sub')
+  end
+
+  # Reads the onboarding return hint from a Instagram JWT token, if present.
+  def instagram_token_return_to(token)
+    return if token.blank? || client_secret.blank?
+
+    decode_token(token, client_secret)&.dig('return_to')
   end
 
   private
@@ -41,7 +48,7 @@ module Instagram::IntegrationHelper
     JWT.decode(token, secret, true, {
                  algorithm: 'HS256',
                  verify_expiration: true
-               }).first['sub']
+               }).first
   rescue StandardError => e
     Rails.logger.error("Unexpected error verifying Instagram token: #{e.message}")
     nil

app/helpers/portal_helper.rb

@@ -45,9 +45,16 @@ module PortalHelper
     theme.present? && theme != 'system' ? "?theme=#{theme}" : ''
   end
 
+  def portal_query_string(theme, is_plain_layout_enabled)
+    query_params = {}
+    query_params[:theme] = theme if theme.present? && theme != 'system'
+    query_params[:show_plain_layout] = true if is_plain_layout_enabled
+    query_params.present? ? "?#{query_params.to_query}" : ''
+  end
+
   def generate_home_link(portal_slug, portal_locale, theme, is_plain_layout_enabled)
     if is_plain_layout_enabled
-      "/hc/#{portal_slug}/#{portal_locale}#{theme_query_string(theme)}"
+      "/hc/#{portal_slug}/#{portal_locale}#{portal_query_string(theme, is_plain_layout_enabled)}"
     else
       "/hc/#{portal_slug}/#{portal_locale}"
     end
@@ -61,7 +68,7 @@ module PortalHelper
     is_plain_layout_enabled = params[:is_plain_layout_enabled]
 
     if is_plain_layout_enabled
-      "/hc/#{portal_slug}/#{category_locale}/categories/#{category_slug}#{theme_query_string(theme)}"
+      "/hc/#{portal_slug}/#{category_locale}/categories/#{category_slug}#{portal_query_string(theme, is_plain_layout_enabled)}"
     else
       "/hc/#{portal_slug}/#{category_locale}/categories/#{category_slug}"
     end
@@ -69,7 +76,7 @@ module PortalHelper
 
   def generate_article_link(portal_slug, article_slug, theme, is_plain_layout_enabled)
     if is_plain_layout_enabled
-      "/hc/#{portal_slug}/articles/#{article_slug}#{theme_query_string(theme)}"
+      "/hc/#{portal_slug}/articles/#{article_slug}#{portal_query_string(theme, is_plain_layout_enabled)}"
     else
       "/hc/#{portal_slug}/articles/#{article_slug}"
     end

app/helpers/super_admin/features.yml

@@ -34,6 +34,12 @@ disable_branding:
   enabled: <%= (ChatwootHub.pricing_plan != 'community') %>
   icon: 'icon-sailbot-fill'
   enterprise: true
+voice_calls:
+  name: 'Voice Calls'
+  description: 'Enable voice calling capabilities for your agents and customers.'
+  enabled: <%= (ChatwootHub.pricing_plan != 'community') %>
+  icon: 'icon-voice-line'
+  enterprise: true
 
 # ------- Product Features ------- #
 help_center:

app/helpers/tiktok/integration_helper.rb

@@ -2,11 +2,12 @@ module Tiktok::IntegrationHelper
   # Generates a signed JWT token for Tiktok integration
   #
   # @param account_id [Integer] The account ID to encode in the token
+  # @param return_to [String, nil] Optional onboarding return hint
   # @return [String, nil] The encoded JWT token or nil if client secret is missing
-  def generate_tiktok_token(account_id)
+  def generate_tiktok_token(account_id, return_to = nil)
     return if client_secret.blank?
 
-    JWT.encode(token_payload(account_id), client_secret, 'HS256')
+    JWT.encode(token_payload(account_id, return_to), client_secret, 'HS256')
   rescue StandardError => e
     Rails.logger.error("Failed to generate TikTok token: #{e.message}")
     nil
@@ -19,7 +20,14 @@ module Tiktok::IntegrationHelper
   def verify_tiktok_token(token)
     return if token.blank? || client_secret.blank?
 
-    decode_token(token, client_secret)
+    decode_token(token, client_secret)&.dig('sub')
+  end
+
+  # Reads the onboarding return hint from a Tiktok JWT token, if present.
+  def tiktok_token_return_to(token)
+    return if token.blank? || client_secret.blank?
+
+    decode_token(token, client_secret)&.dig('return_to')
   end
 
   private
@@ -28,18 +36,17 @@ module Tiktok::IntegrationHelper
     @client_secret ||= GlobalConfigService.load('TIKTOK_APP_SECRET', nil)
   end
 
-  def token_payload(account_id)
-    {
-      sub: account_id,
-      iat: Time.current.to_i
-    }
+  def token_payload(account_id, return_to = nil)
+    payload = { sub: account_id, iat: Time.current.to_i }
+    payload[:return_to] = return_to if return_to.present?
+    payload
   end
 
   def decode_token(token, secret)
     JWT.decode(token, secret, true, {
                  algorithm: 'HS256',
                  verify_expiration: true
-               }).first['sub']
+               }).first
   rescue StandardError => e
     Rails.logger.error("Unexpected error verifying Tiktok token: #{e.message}")
     nil

app/javascript/dashboard/api/channel/voice/twilioVoiceClient.js

@@ -48,6 +48,12 @@ class TwilioVoiceClient extends EventTarget {
     return !!this.activeConnection;
   }
 
+  setMuted(shouldMute) {
+    if (!this.activeConnection) return false;
+    this.activeConnection.mute(shouldMute);
+    return shouldMute;
+  }
+
   endClientCall() {
     if (this.activeConnection) {
       this.activeConnection.disconnect();

app/javascript/dashboard/api/inbox/message.js

@@ -12,6 +12,7 @@ export const buildCreatePayload = ({
   bccEmails = '',
   toEmails = '',
   templateParams,
+  isVoiceMessage = false,
 }) => {
   let payload;
   if (files && files.length !== 0) {
@@ -33,6 +34,9 @@ export const buildCreatePayload = ({
     if (contentAttributes) {
       payload.append('content_attributes', JSON.stringify(contentAttributes));
     }
+    if (isVoiceMessage) {
+      payload.append('is_voice_message', true);
+    }
   } else {
     payload = {
       content: message,
@@ -64,6 +68,7 @@ class MessageApi extends ApiClient {
     bccEmails = '',
     toEmails = '',
     templateParams,
+    isVoiceMessage = false,
   }) {
     return axios({
       method: 'post',
@@ -78,6 +83,7 @@ class MessageApi extends ApiClient {
         bccEmails,
         toEmails,
         templateParams,
+        isVoiceMessage,
       }),
     });
   }

app/javascript/dashboard/api/onboarding.js

@@ -0,0 +1,14 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class OnboardingAPI extends ApiClient {
+  constructor() {
+    super('onboarding', { accountScoped: true });
+  }
+
+  update(data) {
+    return axios.patch(this.url, data);
+  }
+}
+
+export default new OnboardingAPI();

app/javascript/dashboard/api/specs/inbox/message.spec.js

@@ -83,5 +83,29 @@ describe('#ConversationAPI', () => {
         template_params: undefined,
       });
     });
+
+    it('appends is_voice_message when isVoiceMessage is true', () => {
+      const formPayload = buildCreatePayload({
+        message: 'voice message',
+        echoId: 42,
+        isPrivate: false,
+        files: [new Blob(['audio-data'], { type: 'audio/ogg' })],
+        isVoiceMessage: true,
+      });
+      expect(formPayload).toBeInstanceOf(FormData);
+      expect(formPayload.get('is_voice_message')).toEqual('true');
+    });
+
+    it('does not append is_voice_message when isVoiceMessage is false', () => {
+      const formPayload = buildCreatePayload({
+        message: 'regular audio',
+        echoId: 43,
+        isPrivate: false,
+        files: [new Blob(['audio-data'], { type: 'audio/ogg' })],
+        isVoiceMessage: false,
+      });
+      expect(formPayload).toBeInstanceOf(FormData);
+      expect(formPayload.get('is_voice_message')).toBeNull();
+    });
   });
 });

app/javascript/dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue

@@ -49,6 +49,7 @@ const emit = defineEmits(['edit', 'delete']);
 const { t } = useI18n();
 
 const STATUS_COMPLETED = 'completed';
+const STATUS_PROCESSING = 'processing';
 
 const { formatMessage } = useMessageFormatter();
 
@@ -68,9 +69,15 @@ const campaignStatus = computed(() => {
       : t('CAMPAIGN.LIVE_CHAT.CARD.STATUS.DISABLED');
   }
 
-  return props.status === STATUS_COMPLETED
-    ? t('CAMPAIGN.SMS.CARD.STATUS.COMPLETED')
-    : t('CAMPAIGN.SMS.CARD.STATUS.SCHEDULED');
+  if (props.status === STATUS_COMPLETED) {
+    return t('CAMPAIGN.SMS.CARD.STATUS.COMPLETED');
+  }
+
+  if (props.status === STATUS_PROCESSING) {
+    return t('CAMPAIGN.SMS.CARD.STATUS.PROCESSING');
+  }
+
+  return t('CAMPAIGN.SMS.CARD.STATUS.SCHEDULED');
 });
 
 const inboxName = computed(() => props.inbox?.name || '');

app/javascript/dashboard/components-next/Companies/CompaniesCard/CompaniesCard.vue

@@ -46,9 +46,8 @@ const formattedLastActivityAt = computed(() => {
         :src="avatarSource"
         class="shrink-0"
         :name="name"
-        :size="48"
+        :size="42"
         hide-offline-status
-        rounded-full
       />
       <div class="flex flex-col gap-0.5 flex-1 min-w-0">
         <div class="flex flex-wrap items-center gap-x-4 gap-y-1 min-w-0">

app/javascript/dashboard/components-next/Companies/CompanyDetail/CompanyProfileCard.vue

@@ -141,7 +141,6 @@ const handleUpdateCompany = async () => {
         :src="avatarSource"
         :size="72"
         :allow-upload="!isAvatarBusy"
-        rounded-full
         hide-offline-status
         @upload="handleAvatarUpload"
         @delete="handleAvatarDelete"

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue

@@ -124,10 +124,9 @@ const handleAvatarHover = isHovered => {
           <Avatar
             :name="name"
             :src="thumbnail"
-            :size="48"
+            :size="42"
             :status="availabilityStatus"
             hide-offline-status
-            rounded-full
           >
             <template v-if="selectable" #overlay="{ size }">
               <label

app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactMoreActions.vue

@@ -1,34 +1,48 @@
 <script setup>
-import { ref } from 'vue';
+import { computed, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+import { usePolicy } from 'dashboard/composables/usePolicy';
 
 const emit = defineEmits(['add', 'import', 'export']);
 
 const { t } = useI18n();
+const { checkPermissions } = usePolicy();
 
-const contactMenuItems = [
+const contactMenuItems = computed(() => [
   {
     label: t('CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.ADD_CONTACT'),
     action: 'add',
     value: 'add',
     icon: 'i-lucide-plus',
   },
-  {
-    label: t('CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.EXPORT_CONTACT'),
-    action: 'export',
-    value: 'export',
-    icon: 'i-lucide-upload',
-  },
-  {
-    label: t('CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.IMPORT_CONTACT'),
-    action: 'import',
-    value: 'import',
-    icon: 'i-lucide-download',
-  },
-];
+  ...(checkPermissions(['administrator', 'contact_manage'])
+    ? [
+        {
+          label: t(
+            'CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.EXPORT_CONTACT'
+          ),
+          action: 'export',
+          value: 'export',
+          icon: 'i-lucide-upload',
+        },
+      ]
+    : []),
+  ...(checkPermissions(['administrator', 'contact_manage'])
+    ? [
+        {
+          label: t(
+            'CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.IMPORT_CONTACT'
+          ),
+          action: 'import',
+          value: 'import',
+          icon: 'i-lucide-download',
+        },
+      ]
+    : []),
+]);
 const showActionsDropdown = ref(false);
 
 const handleContactAction = ({ action }) => {

app/javascript/dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.vue

@@ -53,6 +53,9 @@ const localeMenuLabels = computed(() => ({
   'publish-locale': t(
     'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.PUBLISH_LOCALE'
   ),
+  'customize-content': t(
+    'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.CUSTOMIZE_CONTENT'
+  ),
   delete: t('HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.DELETE'),
 }));
 
@@ -128,7 +131,7 @@ const handleAction = ({ action, value }) => {
           <DropdownMenu
             v-if="showDropdownMenu"
             :menu-items="localeMenuItems"
-            class="ltr:right-0 rtl:left-0 mt-1 xl:ltr:left-0 xl:rtl:right-0 top-full z-60 min-w-[150px]"
+            class="ltr:right-0 rtl:left-0 mt-1 top-full z-60 min-w-[150px]"
             @action="handleAction"
           />
         </div>

app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/LocaleContentDialog.vue

@@ -0,0 +1,98 @@
+<script setup>
+import { ref, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useStore } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+import Input from 'dashboard/components-next/input/Input.vue';
+
+const props = defineProps({
+  portal: {
+    type: Object,
+    default: () => ({}),
+  },
+});
+
+const { t } = useI18n();
+const store = useStore();
+
+const dialogRef = ref(null);
+const activeLocale = ref('');
+const name = ref('');
+const pageTitle = ref('');
+const headerText = ref('');
+
+const localeTranslations = computed(
+  () => props.portal?.config?.locale_translations || {}
+);
+
+const openForLocale = localeCode => {
+  const existing = localeTranslations.value[localeCode] || {};
+  activeLocale.value = localeCode;
+  name.value = existing.name || '';
+  pageTitle.value = existing.page_title || '';
+  headerText.value = existing.header_text || '';
+  dialogRef.value?.open();
+};
+
+const onConfirm = async () => {
+  const translations = { ...localeTranslations.value };
+  const fields = {};
+  if (name.value.trim()) fields.name = name.value.trim();
+  if (pageTitle.value.trim()) fields.page_title = pageTitle.value.trim();
+  if (headerText.value.trim()) fields.header_text = headerText.value.trim();
+
+  if (Object.keys(fields).length) {
+    translations[activeLocale.value] = fields;
+  } else {
+    delete translations[activeLocale.value];
+  }
+
+  try {
+    await store.dispatch('portals/update', {
+      portalSlug: props.portal?.slug,
+      config: { locale_translations: translations },
+    });
+    dialogRef.value?.close();
+    useAlert(t('HELP_CENTER.LOCALES_PAGE.CONTENT_DIALOG.API.SUCCESS_MESSAGE'));
+  } catch (error) {
+    useAlert(
+      error?.message ||
+        t('HELP_CENTER.LOCALES_PAGE.CONTENT_DIALOG.API.ERROR_MESSAGE')
+    );
+  }
+};
+
+defineExpose({ openForLocale });
+</script>
+
+<template>
+  <Dialog
+    ref="dialogRef"
+    type="edit"
+    :title="t('HELP_CENTER.LOCALES_PAGE.CONTENT_DIALOG.TITLE')"
+    :description="t('HELP_CENTER.LOCALES_PAGE.CONTENT_DIALOG.DESCRIPTION')"
+    @confirm="onConfirm"
+  >
+    <div class="flex flex-col gap-4">
+      <div class="flex flex-col gap-1">
+        <label class="text-sm font-medium text-n-slate-12">
+          {{ t('HELP_CENTER.LOCALES_PAGE.CONTENT_DIALOG.NAME.LABEL') }}
+        </label>
+        <Input v-model="name" :placeholder="portal.name" />
+      </div>
+      <div class="flex flex-col gap-1">
+        <label class="text-sm font-medium text-n-slate-12">
+          {{ t('HELP_CENTER.LOCALES_PAGE.CONTENT_DIALOG.PAGE_TITLE.LABEL') }}
+        </label>
+        <Input v-model="pageTitle" :placeholder="portal.page_title" />
+      </div>
+      <div class="flex flex-col gap-1">
+        <label class="text-sm font-medium text-n-slate-12">
+          {{ t('HELP_CENTER.LOCALES_PAGE.CONTENT_DIALOG.HEADER_TEXT.LABEL') }}
+        </label>
+        <Input v-model="headerText" :placeholder="portal.header_text" />
+      </div>
+    </div>
+  </Dialog>
+</template>

app/javascript/dashboard/components-next/HelpCenter/Pages/LocalePage/LocaleList.vue

@@ -1,5 +1,7 @@
 <script setup>
+import { ref } from 'vue';
 import LocaleCard from 'dashboard/components-next/HelpCenter/LocaleCard/LocaleCard.vue';
+import LocaleContentDialog from 'dashboard/components-next/HelpCenter/Pages/LocalePage/LocaleContentDialog.vue';
 import { useStore } from 'dashboard/composables/store';
 import { useAlert, useTrack } from 'dashboard/composables';
 import { useUISettings } from 'dashboard/composables/useUISettings';
@@ -23,6 +25,8 @@ const { t } = useI18n();
 const route = useRoute();
 const { uiSettings, updateUISettings } = useUISettings();
 
+const contentDialogRef = ref(null);
+
 const isLocaleDefault = code => {
   return props.portal?.meta?.default_locale === code;
 };
@@ -148,6 +152,8 @@ const handleAction = ({ action }, localeCode) => {
     moveLocaleToDraft({ localeCode: localeCode });
   } else if (action === 'publish-locale') {
     publishLocale({ localeCode: localeCode });
+  } else if (action === 'customize-content') {
+    contentDialogRef.value.openForLocale(localeCode);
   } else if (action === 'delete') {
     deletePortalLocale({ localeCode: localeCode });
   }
@@ -167,5 +173,6 @@ const handleAction = ({ action }, localeCode) => {
       :category-count="locale.categoriesCount || 0"
       @action="handleAction($event, locale.code)"
     />
+    <LocaleContentDialog ref="contentDialogRef" :portal="portal" />
   </ul>
 </template>

app/javascript/dashboard/components-next/NewConversation/helpers/composeConversationHelper.js

@@ -182,7 +182,10 @@ const MIN_SEARCH_LENGTH = 2;
 export const createContactSearcher = () => {
   let controller = null;
 
-  return async (query, { skipMinLength = false } = {}) => {
+  return async (
+    query,
+    { skipMinLength = false, reachableOnly = true } = {}
+  ) => {
     const trimmed = typeof query === 'string' ? query.trim() : '';
 
     controller?.abort();
@@ -199,6 +202,8 @@ export const createContactSearcher = () => {
       } = await ContactAPI.search(trimmed, 1, 'name', '', { signal });
 
       const camelCasedPayload = camelcaseKeys(payload, { deep: true });
+      if (!reachableOnly) return camelCasedPayload || [];
+
       // Filter contacts that have either phone_number or email
       const filteredPayload = camelCasedPayload?.filter(
         contact => contact.phoneNumber || contact.email

app/javascript/dashboard/components-next/call/CallCard.vue

@@ -197,9 +197,9 @@ const channelIcon = computed(() => {
                 ? $t('CONVERSATION.VOICE_WIDGET.END_CALL')
                 : $t('CONVERSATION.VOICE_WIDGET.REJECT_CALL')
             "
-            icon="i-ph-phone-x-bold"
+            icon="i-ph-phone-bold"
             ruby
-            class="!rounded-full rotate-[134deg]"
+            class="!rounded-full rotate-[135deg]"
             @click="isOngoing ? $emit('end') : $emit('reject')"
           />
         </div>

app/javascript/dashboard/components-next/call/FloatingCallWidget.vue

@@ -4,6 +4,7 @@ import { useRoute, useRouter } from 'vue-router';
 import { useStore } from 'vuex';
 import { useCallSession } from 'dashboard/composables/useCallSession';
 import { setWhatsappCallMuted } from 'dashboard/composables/useWhatsappCallSession';
+import TwilioVoiceClient from 'dashboard/api/channel/voice/twilioVoiceClient';
 import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
 import { VOICE_CALL_PROVIDERS } from 'dashboard/helper/inbox';
 import { VOICE_CALL_DIRECTION } from 'dashboard/components-next/message/constants';
@@ -11,7 +12,7 @@ import WindowVisibilityHelper from 'dashboard/helper/AudioAlerts/WindowVisibilit
 import CallCard from 'dashboard/components-next/call/CallCard.vue';
 import countriesList from 'shared/constants/countries.js';
 
-const RINGTONE_URL = '/audio/dashboard/bell.mp3';
+const RINGTONE_URL = '/audio/dashboard/ringtone.mp3';
 
 const route = useRoute();
 const router = useRouter();
@@ -29,8 +30,8 @@ const {
   formattedCallDuration,
 } = useCallSession();
 
-// Mute is currently WhatsApp-only — Twilio calls are mediated server-side and
-// don't expose a mic track on the browser side.
+// Mute routes by provider: WhatsApp toggles the local mic track, Twilio uses
+// the Voice SDK connection's native mute. Both surface the same button.
 const isMuted = ref(false);
 const isWhatsappActive = computed(
   () => activeCall.value?.provider === VOICE_CALL_PROVIDERS.WHATSAPP
@@ -63,7 +64,11 @@ const stackedCardState = call =>
 
 const toggleMute = () => {
   isMuted.value = !isMuted.value;
-  setWhatsappCallMuted(isMuted.value);
+  if (isWhatsappActive.value) {
+    setWhatsappCallMuted(isMuted.value);
+  } else {
+    TwilioVoiceClient.setMuted(isMuted.value);
+  }
 };
 
 watch(hasActiveCall, active => {
@@ -256,7 +261,7 @@ onBeforeUnmount(stopRingtone);
       :call-info="getCallInfo(activeCall || primaryIncomingCall)"
       :duration="hasActiveCall ? formattedCallDuration : ''"
       :is-muted="isMuted"
-      :show-mute="hasActiveCall && isWhatsappActive"
+      :show-mute="hasActiveCall"
       @accept="handleJoinCall(primaryIncomingCall)"
       @reject="rejectIncomingCall(primaryIncomingCall?.callSid)"
       @dismiss="dismissCall(primaryIncomingCall?.callSid)"

app/javascript/dashboard/components-next/filter/ConditionRow.vue

@@ -1,6 +1,7 @@
 <script setup>
 import { computed, h, watch, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
+import { debounce } from '@chatwoot/utils';
 import Button from 'next/button/Button.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
 import FilterSelect from './inputs/FilterSelect.vue';
@@ -109,6 +110,34 @@ const inputFieldType = computed(() => {
   return 'text';
 });
 
+const asyncOptions = ref([]);
+const isSearching = ref(false);
+const lastSearchQuery = ref('');
+
+const performAsyncSearch = async query => {
+  let results;
+  try {
+    results = await currentFilter.value.searchOptions(query);
+  } catch {
+    results = [];
+  }
+  // skip stale responses — a newer search in this row owns the UI
+  if (query !== lastSearchQuery.value) return;
+  // null means another row's search aborted ours, reset instead of staying stuck on the searching state
+  if (results !== null) asyncOptions.value = results;
+  isSearching.value = false;
+};
+
+const debouncedAsyncSearch = debounce(performAsyncSearch, 300);
+
+const onAsyncSearch = query => {
+  const hasQuery = !!query.trim();
+  lastSearchQuery.value = query;
+  if (!hasQuery) asyncOptions.value = [];
+  isSearching.value = hasQuery;
+  debouncedAsyncSearch(query);
+};
+
 const resetModelOnAttributeKeyChange = newAttributeKey => {
   /**
    * Resets the filter values and operator when the attribute key changes. This ensures that
@@ -121,11 +150,16 @@ const resetModelOnAttributeKeyChange = newAttributeKey => {
   const newInputType = getInputType(newOperator, filter);
   if (newInputType === 'multiSelect') {
     values.value = [];
-  } else if (['searchSelect', 'booleanSelect'].includes(newInputType)) {
+  } else if (
+    ['searchSelect', 'asyncSearchSelect', 'booleanSelect'].includes(
+      newInputType
+    )
+  ) {
     values.value = {};
   } else {
     values.value = '';
   }
+  asyncOptions.value = [];
   filterOperator.value = newOperator.value;
 };
 
@@ -185,6 +219,16 @@ defineExpose({ validate, resetValidation });
           :options="currentFilter.options"
           dropdown-max-height="max-h-64"
         />
+        <SingleSelect
+          v-else-if="inputType === 'asyncSearchSelect'"
+          v-model="values"
+          async-search
+          :options="asyncOptions"
+          :is-searching="isSearching"
+          :search-placeholder="currentFilter.searchPlaceholder"
+          dropdown-max-height="max-h-64"
+          @search="onAsyncSearch"
+        />
         <SingleSelect
           v-else-if="inputType === 'booleanSelect'"
           v-model="values"

app/javascript/dashboard/components-next/filter/helper/filterHelper.js

@@ -7,6 +7,7 @@ export const CONVERSATION_ATTRIBUTES = {
   ASSIGNEE_ID: 'assignee_id',
   INBOX_ID: 'inbox_id',
   TEAM_ID: 'team_id',
+  CONTACT_ID: 'contact_id',
   DISPLAY_ID: 'display_id',
   CAMPAIGN_ID: 'campaign_id',
   LABELS: 'labels',

app/javascript/dashboard/components-next/filter/helper/filterHelper.spec.js

@@ -1,9 +1,37 @@
+import { ref } from 'vue';
+import ContactAPI from 'dashboard/api/contacts';
+import { useMapGetter } from 'dashboard/composables/store.js';
+import { useConversationFilterContext } from '../provider';
 import {
+  CONVERSATION_ATTRIBUTES,
   getCustomAttributeInputType,
   buildAttributesFilterTypes,
   replaceUnderscoreWithSpace,
 } from './filterHelper';
 
+vi.mock('dashboard/api/contacts', () => ({
+  default: {
+    search: vi.fn(),
+  },
+}));
+
+vi.mock('dashboard/composables/store.js', () => ({
+  useMapGetter: vi.fn(),
+}));
+
+vi.mock('next/icon/provider', () => ({
+  useChannelIcon: () => ref('i-test-channel'),
+}));
+
+vi.mock('vue-i18n', () => ({
+  useI18n: () => ({
+    t: (key, params = {}) => {
+      if (key === 'FILTER.CONTACT_FALLBACK') return `Contact #${params.id}`;
+      return key;
+    },
+  }),
+}));
+
 describe('filterHelper', () => {
   describe('getCustomAttributeInputType', () => {
     it('returns date for date type', () => {
@@ -135,3 +163,64 @@ describe('filterHelper', () => {
     });
   });
 });
+
+const storeValues = {
+  'attributes/getConversationAttributes': ref([]),
+  'labels/getLabels': ref([]),
+  'agents/getAgents': ref([]),
+  'inboxes/getInboxes': ref([]),
+  'teams/getTeams': ref([]),
+  'campaigns/getAllCampaigns': ref([]),
+};
+
+describe('useConversationFilterContext', () => {
+  beforeEach(() => {
+    vi.clearAllMocks();
+    useMapGetter.mockImplementation(key => storeValues[key] || ref([]));
+  });
+
+  it('exposes contact as an async searchable conversation filter', () => {
+    const { filterTypes } = useConversationFilterContext();
+    const contactFilter = filterTypes.value.find(
+      filter => filter.attributeKey === CONVERSATION_ATTRIBUTES.CONTACT_ID
+    );
+
+    expect(contactFilter).toMatchObject({
+      attributeKey: 'contact_id',
+      label: 'FILTER.ATTRIBUTES.CONTACT',
+      inputType: 'asyncSearchSelect',
+      dataType: 'number',
+      attributeModel: 'standard',
+    });
+    expect(
+      contactFilter.filterOperators.map(operator => operator.value)
+    ).toEqual(['equal_to', 'not_equal_to']);
+  });
+
+  it('uses the existing contact search API for contact filter options', async () => {
+    ContactAPI.search.mockResolvedValue({
+      data: {
+        payload: [
+          { id: 1, name: 'Jane Doe' },
+          { id: 2, email: 'alex@example.com' },
+          { id: 3 },
+        ],
+      },
+    });
+
+    const { filterTypes } = useConversationFilterContext();
+    const contactFilter = filterTypes.value.find(
+      filter => filter.attributeKey === CONVERSATION_ATTRIBUTES.CONTACT_ID
+    );
+    const options = await contactFilter.searchOptions('jane');
+
+    expect(ContactAPI.search).toHaveBeenCalledWith('jane', 1, 'name', '', {
+      signal: expect.any(AbortSignal),
+    });
+    expect(options).toEqual([
+      { id: 1, name: 'Jane Doe' },
+      { id: 2, name: 'alex@example.com' },
+      { id: 3, name: 'Contact #3' },
+    ]);
+  });
+});

app/javascript/dashboard/components-next/filter/inputs/SingleSelect.vue

@@ -11,6 +11,8 @@ import DropdownItem from 'next/dropdown-menu/base/DropdownItem.vue';
 
 const {
   options,
+  asyncSearch,
+  isSearching,
   disableSearch,
   disableDeselect,
   placeholderIcon,
@@ -23,6 +25,14 @@ const {
     type: Array,
     required: true,
   },
+  asyncSearch: {
+    type: Boolean,
+    default: false,
+  },
+  isSearching: {
+    type: Boolean,
+    default: false,
+  },
   disableSearch: {
     type: Boolean,
     default: false,
@@ -53,6 +63,12 @@ const {
   },
 });
 
+const emit = defineEmits(['search']);
+
+// the input is re-inserted on every dropdown open (v-if),
+// where the native autofocus attribute is ignored so focus it via a directive instead
+const vFocus = { mounted: el => el.focus() };
+
 const { t } = useI18n();
 const selected = defineModel({
   type: Object,
@@ -60,7 +76,9 @@ const selected = defineModel({
 });
 
 const searchTerm = ref('');
+
 const searchResults = computed(() => {
+  if (asyncSearch) return options;
   if (!options) return [];
   return picoSearch(options, searchTerm.value, ['name']);
 });
@@ -77,7 +95,11 @@ const selectedItem = computed(() => {
   if (!optionToSearch) return null;
   // extract the selected item from the options array
   // this ensures that options like icon is also included
-  return options.find(option => option.id === optionToSearch.id);
+  return (
+    options.find(option => option.id === optionToSearch.id) ||
+    // async options may not include the selected option, fall back to it
+    (asyncSearch && optionToSearch.id !== undefined ? optionToSearch : null)
+  );
 });
 
 const toggleSelected = option => {
@@ -131,13 +153,19 @@ const toggleSelected = option => {
         <Icon class="absolute size-4 left-2 top-2" icon="i-lucide-search" />
         <input
           v-model="searchTerm"
-          autofocus
+          v-focus
           class="p-1.5 pl-8 text-n-slate-11 bg-n-alpha-1 rounded-lg w-full"
           :placeholder="searchPlaceholder || t('COMBOBOX.SEARCH_PLACEHOLDER')"
+          @input="emit('search', $event.target.value)"
         />
       </div>
       <DropdownSection :height="dropdownMaxHeight">
-        <template v-if="searchResults.length">
+        <template v-if="isSearching">
+          <DropdownItem disabled>
+            {{ t('DROPDOWN_MENU.SEARCHING') }}
+          </DropdownItem>
+        </template>
+        <template v-else-if="searchResults.length">
           <DropdownItem
             v-for="option in searchResults"
             :key="option.id"

app/javascript/dashboard/components-next/filter/provider.js

@@ -3,6 +3,7 @@ import { useI18n } from 'vue-i18n';
 import { useOperators } from './operators';
 import { useMapGetter } from 'dashboard/composables/store.js';
 import { useChannelIcon } from 'next/icon/provider';
+import { createContactSearcher } from 'dashboard/components-next/NewConversation/helpers/composeConversationHelper';
 import {
   buildAttributesFilterTypes,
   CONVERSATION_ATTRIBUTES,
@@ -30,7 +31,7 @@ import languages from 'dashboard/components/widgets/conversation/advancedFilterI
  * @property {string} value - This is a proxy for the attribute key used in FilterSelect
  * @property {string} attributeName - The attribute name used to display on the UI
  * @property {string} label - This is a proxy for the attribute name used in FilterSelect
- * @property {'multiSelect'|'searchSelect'|'plainText'|'date'|'booleanSelect'} inputType - The input type for the attribute
+ * @property {'multiSelect'|'searchSelect'|'asyncSearchSelect'|'plainText'|'date'|'booleanSelect'} inputType - The input type for the attribute
  * @property {FilterOption[]} [options] - The options available for the attribute if it is a multiSelect or singleSelect type
  * @property {'text'|'number'} dataType
  * @property {FilterOperator[]} filterOperators - The operators available for the attribute
@@ -68,6 +69,30 @@ export function useConversationFilterContext() {
     getOperatorTypes,
   } = useOperators();
 
+  const searchContacts = createContactSearcher();
+
+  const contactOptionName = contact =>
+    contact.name ||
+    contact.email ||
+    contact.phoneNumber ||
+    contact.identifier ||
+    t('FILTER.CONTACT_FALLBACK', { id: contact.id });
+
+  const searchContactOptions = async query => {
+    const contacts = await searchContacts(query, {
+      skipMinLength: true,
+      reachableOnly: false,
+    });
+
+    // null means the request was aborted (a newer search is in-flight)
+    if (contacts === null) return null;
+
+    return contacts.map(contact => ({
+      id: contact.id,
+      name: contactOptionName(contact),
+    }));
+  };
+
   /**
    * @type {import('vue').ComputedRef<FilterType[]>}
    */
@@ -158,6 +183,18 @@ export function useConversationFilterContext() {
       filterOperators: presenceOperators.value,
       attributeModel: 'standard',
     },
+    {
+      attributeKey: CONVERSATION_ATTRIBUTES.CONTACT_ID,
+      value: CONVERSATION_ATTRIBUTES.CONTACT_ID,
+      attributeName: t('FILTER.ATTRIBUTES.CONTACT'),
+      label: t('FILTER.ATTRIBUTES.CONTACT'),
+      inputType: 'asyncSearchSelect',
+      searchOptions: searchContactOptions,
+      searchPlaceholder: t('FILTER.CONTACT_SEARCH_PLACEHOLDER'),
+      dataType: 'number',
+      filterOperators: equalityOperators.value,
+      attributeModel: 'standard',
+    },
     {
       attributeKey: CONVERSATION_ATTRIBUTES.DISPLAY_ID,
       value: CONVERSATION_ATTRIBUTES.DISPLAY_ID,

app/javascript/dashboard/components-next/message/Message.vue

@@ -31,6 +31,7 @@ import FileBubble from './bubbles/File.vue';
 import AudioBubble from './bubbles/Audio.vue';
 import VideoBubble from './bubbles/Video.vue';
 import EmbedBubble from './bubbles/Embed.vue';
+import FallbackBubble from './bubbles/Fallback.vue';
 import InstagramStoryBubble from './bubbles/InstagramStory.vue';
 import EmailBubble from './bubbles/Email/Index.vue';
 import UnsupportedBubble from './bubbles/Unsupported.vue';
@@ -328,6 +329,8 @@ const componentToRender = computed(() => {
   if (Array.isArray(props.attachments) && props.attachments.length === 1) {
     const fileType = props.attachments[0].fileType;
 
+    if (fileType === ATTACHMENT_TYPES.FALLBACK) return FallbackBubble;
+
     if (!props.content) {
       if (fileType === ATTACHMENT_TYPES.IMAGE) return ImageBubble;
       if (fileType === ATTACHMENT_TYPES.FILE) return FileBubble;

app/javascript/dashboard/components-next/message/bubbles/Fallback.vue

@@ -0,0 +1,37 @@
+<script setup>
+import { computed } from 'vue';
+import BaseBubble from './Base.vue';
+import FormattedContent from './Text/FormattedContent.vue';
+import { useMessageContext } from '../provider.js';
+
+const { attachments, content } = useMessageContext();
+
+const attachment = computed(() => attachments.value?.[0] || {});
+const url = computed(
+  () => attachment.value.dataUrl || attachment.value.data_url
+);
+const title = computed(
+  () =>
+    attachment.value.fallbackTitle ||
+    attachment.value.fallback_title ||
+    url.value
+);
+</script>
+
+<template>
+  <BaseBubble class="p-3" data-bubble-name="fallback">
+    <FormattedContent v-if="content" :content="content" class="mb-2" />
+    <a
+      v-if="url"
+      :href="url"
+      target="_blank"
+      rel="noopener noreferrer"
+      class="block max-w-[320px] truncate text-sm text-n-brand underline"
+    >
+      {{ title }}
+    </a>
+    <span v-else class="text-sm text-n-slate-11">
+      {{ title }}
+    </span>
+  </BaseBubble>
+</template>

app/javascript/dashboard/components-next/sidebar/SidebarProfileMenu.vue

@@ -145,7 +145,6 @@ const allowedMenuItems = computed(() => {
           :src="currentUser.avatar_url"
           :status="currentUserAvailability"
           class="flex-shrink-0"
-          rounded-full
         />
         <div v-if="!isCollapsed" class="min-w-0">
           <div class="text-sm font-medium leading-4 truncate text-n-slate-12">

app/javascript/dashboard/components/ChatList.vue

@@ -151,6 +151,9 @@ const activeFolder = computed(() => {
   return undefined;
 });
 
+const getContact = useMapGetter('contacts/getContact');
+const folderContactId = useMapGetter('customViews/getActiveFolderContactId');
+
 const activeFolderName = computed(() => {
   return activeFolder.value?.name;
 });
@@ -456,6 +459,7 @@ function setParamsForEditFolderModal() {
     inboxes: inboxesList.value,
     labels: labels.value,
     campaigns: campaigns.value,
+    contacts: [getContact.value(folderContactId.value)],
     languages: languages,
     countries: countries,
     priority: [

app/javascript/dashboard/components/widgets/AttachmentsPreview.vue

@@ -14,11 +14,11 @@ const props = defineProps({
 const emit = defineEmits(['removeAttachment']);
 
 const nonRecordedAudioAttachments = computed(() => {
-  return props.attachments.filter(attachment => !attachment?.isRecordedAudio);
+  return props.attachments.filter(attachment => !attachment?.isVoiceMessage);
 });
 
 const recordedAudioAttachments = computed(() =>
-  props.attachments.filter(attachment => attachment.isRecordedAudio)
+  props.attachments.filter(attachment => attachment.isVoiceMessage)
 );
 
 const onRemoveAttachment = itemIndex => {

app/javascript/dashboard/components/widgets/WootWriter/AudioRecorder.vue

@@ -4,7 +4,7 @@ import { ref, onMounted, onUnmounted } from 'vue';
 import WaveSurfer from 'wavesurfer.js';
 import RecordPlugin from 'wavesurfer.js/dist/plugins/record.js';
 import { format, intervalToDuration } from 'date-fns';
-import { convertAudio } from './utils/mp3ConversionUtils';
+import { convertAudio } from './utils/audioConversionUtils';
 
 const props = defineProps({
   audioRecordFormat: {
@@ -18,6 +18,7 @@ const emit = defineEmits([
   'finishRecord',
   'pause',
   'play',
+  'recordError',
 ]);
 
 const waveformContainer = ref(null);
@@ -26,6 +27,7 @@ const record = ref(null);
 const isRecording = ref(false);
 const isPlaying = ref(false);
 const hasRecording = ref(false);
+const recordedAudioUrl = ref(null);
 
 const formatTimeProgress = time => {
   const duration = intervalToDuration({ start: 0, end: time });
@@ -35,6 +37,28 @@ const formatTimeProgress = time => {
   );
 };
 
+const AUDIO_EXTENSION_MAP = {
+  'audio/ogg': 'ogg',
+  'audio/mp3': 'mp3',
+  'audio/mpeg': 'mp3',
+  'audio/wav': 'wav',
+  'audio/webm': 'webm',
+};
+
+const getRecordPluginOptions = audioFormat => {
+  const options = {
+    scrollingWaveform: true,
+    renderRecordedAudio: false,
+  };
+  if (
+    audioFormat === 'audio/ogg' &&
+    MediaRecorder.isTypeSupported('audio/ogg;codecs=opus')
+  ) {
+    options.mimeType = 'audio/ogg;codecs=opus';
+  }
+  return options;
+};
+
 const initWaveSurfer = () => {
   wavesurfer.value = WaveSurfer.create({
     container: waveformContainer.value,
@@ -45,10 +69,7 @@ const initWaveSurfer = () => {
     barGap: 1,
     barRadius: 2,
     plugins: [
-      RecordPlugin.create({
-        scrollingWaveform: true,
-        renderRecordedAudio: false,
-      }),
+      RecordPlugin.create(getRecordPluginOptions(props.audioRecordFormat)),
     ],
   });
 
@@ -62,21 +83,34 @@ const initWaveSurfer = () => {
   });
 
   record.value.on('record-end', async blob => {
-    const audioUrl = URL.createObjectURL(blob);
-    const audioBlob = await convertAudio(blob, props.audioRecordFormat);
-    const fileName = `${getUuid()}.mp3`;
-    const file = new File([audioBlob], fileName, {
-      type: props.audioRecordFormat,
-    });
-    wavesurfer.value.load(audioUrl);
-    emit('finishRecord', {
-      name: file.name,
-      type: file.type,
-      size: file.size,
-      file,
-    });
-    hasRecording.value = true;
-    isRecording.value = false;
+    try {
+      const audioBlob = await convertAudio(blob, props.audioRecordFormat);
+      // Use the converted blob's actual type, which may differ from the
+      // requested format when the browser can't produce it (e.g. Safari falls
+      // back to MP3 instead of OGG). This keeps the filename, content type, and
+      // voice-note flag consistent with the real bytes.
+      const audioType = audioBlob.type || props.audioRecordFormat;
+      const ext = AUDIO_EXTENSION_MAP[audioType] || 'mp3';
+      const fileName = `${getUuid()}.${ext}`;
+      const file = new File([audioBlob], fileName, {
+        type: audioType,
+      });
+      if (recordedAudioUrl.value) URL.revokeObjectURL(recordedAudioUrl.value);
+      recordedAudioUrl.value = URL.createObjectURL(audioBlob);
+      wavesurfer.value.load(recordedAudioUrl.value);
+      emit('finishRecord', {
+        name: file.name,
+        type: file.type,
+        size: file.size,
+        file,
+      });
+      hasRecording.value = true;
+      isRecording.value = false;
+    } catch (error) {
+      isRecording.value = false;
+      hasRecording.value = false;
+      emit('recordError', { error });
+    }
   });
 
   record.value.on('record-progress', time => {
@@ -109,6 +143,10 @@ onMounted(() => {
 });
 
 onUnmounted(() => {
+  if (recordedAudioUrl.value) {
+    URL.revokeObjectURL(recordedAudioUrl.value);
+    recordedAudioUrl.value = null;
+  }
   if (wavesurfer.value) {
     wavesurfer.value.destroy();
   }

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -32,7 +32,6 @@ import {
   CONVERSATION_EVENTS,
   CAPTAIN_EVENTS,
 } from 'dashboard/helper/AnalyticsHelper/events';
-import { MESSAGE_EDITOR_IMAGE_RESIZES } from 'dashboard/constants/editor';
 
 import {
   messageSchema,
@@ -43,6 +42,7 @@ import {
   MessageMarkdownSerializer,
   EditorState,
   Selection,
+  imageResizeView,
 } from '@chatwoot/prosemirror-schema';
 import {
   suggestionsPlugin,
@@ -57,7 +57,6 @@ import {
   insertAtCursor,
   removeSignature as removeSignatureHelper,
   scrollCursorIntoView,
-  setURLWithQueryAndSize,
   getFormattingForEditor,
   getSelectionCoords,
   calculateMenuPosition,
@@ -72,6 +71,7 @@ import {
 import { createTypingIndicator } from '@chatwoot/utils';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { uploadFile } from 'dashboard/helper/uploadHelper';
+import { INBOX_TYPES } from 'dashboard/helper/inbox';
 
 const props = defineProps({
   modelValue: { type: String, default: '' },
@@ -93,7 +93,6 @@ const props = defineProps({
   channelType: { type: String, default: '' },
   conversationId: { type: Number, default: null },
   medium: { type: String, default: '' },
-  showImageResizeToolbar: { type: Boolean, default: false }, // A kill switch to show or hide the image toolbar
   focusOnMount: { type: Boolean, default: true },
 });
 
@@ -119,6 +118,14 @@ const TYPING_INDICATOR_IDLE_TIME = 4000;
 const MAXIMUM_FILE_UPLOAD_SIZE = 4; // in MB
 const DEFAULT_FORMATTING = 'Context::Default';
 const PRIVATE_NOTE_FORMATTING = 'Context::PrivateNote';
+const MESSAGE_SIGNATURE_FORMATTING = 'Context::MessageSignature';
+const INLINE_IMAGE_PASTE_TYPES = [
+  'image/png',
+  'image/jpeg',
+  'image/jpg',
+  'image/gif',
+  'image/webp',
+];
 
 const effectiveChannelType = computed(() =>
   getEffectiveChannelType(props.channelType, props.medium)
@@ -192,12 +199,8 @@ const cannedSearchTerm = ref('');
 const variableSearchTerm = ref('');
 const emojiSearchTerm = ref('');
 const range = ref(null);
-const isImageNodeSelected = ref(false);
-const toolbarPosition = ref({ top: 0, left: 0 });
-const selectedImageNode = ref(null);
 const isTextSelected = ref(false); // Tracks text selection and prevents unnecessary re-renders on mouse selection
 const showSelectionMenu = ref(false);
-const sizes = MESSAGE_EDITOR_IMAGE_RESIZES;
 
 // element ref
 const editorRoot = useTemplateRef('editorRoot');
@@ -475,16 +478,6 @@ function removeSignature() {
   reloadState(content);
 }
 
-function setToolbarPosition() {
-  const editorRect = editorRoot.value.getBoundingClientRect();
-  const rect = selectedImageNode.value.getBoundingClientRect();
-
-  toolbarPosition.value = {
-    top: `${rect.top - editorRect.top - 30}px`,
-    left: `${rect.left - editorRect.left - 4}px`,
-  };
-}
-
 function setMenubarPosition({ selection } = {}) {
   const wrapper = editorRoot.value;
   if (!selection || !wrapper) return;
@@ -520,30 +513,6 @@ function checkSelection(editorState) {
   if (hasSelection) setMenubarPosition(editorState);
 }
 
-function setURLWithQueryAndImageSize(size) {
-  if (!props.showImageResizeToolbar) {
-    return;
-  }
-  setURLWithQueryAndSize(selectedImageNode.value, size, editorView);
-  isImageNodeSelected.value = false;
-}
-
-function isEditorMouseFocusedOnAnImage() {
-  if (!props.showImageResizeToolbar) {
-    return;
-  }
-  selectedImageNode.value = document.querySelector(
-    'img.ProseMirror-selectednode'
-  );
-  if (selectedImageNode.value) {
-    isImageNodeSelected.value = !!selectedImageNode.value;
-    // Get the position of the selected node
-    setToolbarPosition();
-  } else {
-    isImageNodeSelected.value = false;
-  }
-}
-
 function emitOnChange() {
   emit('input', contentFromEditor());
   emit('update:modelValue', contentFromEditor());
@@ -563,21 +532,6 @@ function toggleSignatureInEditor(signatureEnabled) {
   emitOnChange();
 }
 
-function updateImgToolbarOnDelete() {
-  // check if the selected node is present or not on keyup
-  // this is needed because the user can select an image and then delete it
-  // in that case, the selected node will be null and we need to hide the toolbar
-  // otherwise, the toolbar will be visible even when the image is deleted and cause some errors
-  if (selectedImageNode.value) {
-    const hasImgSelectedNode = document.querySelector(
-      'img.ProseMirror-selectednode'
-    );
-    if (!hasImgSelectedNode) {
-      isImageNodeSelected.value = false;
-    }
-  }
-}
-
 function isEnterToSendEnabled() {
   return isEditorHotKeyEnabled('enter');
 }
@@ -586,17 +540,6 @@ function isCmdPlusEnterToSendEnabled() {
   return isEditorHotKeyEnabled('cmd_enter');
 }
 
-useKeyboardEvents({
-  'Alt+KeyP': {
-    action: focusEditorInputField,
-    allowOnFocusedInput: false,
-  },
-  'Alt+KeyL': {
-    action: focusEditorInputField,
-    allowOnFocusedInput: false,
-  },
-});
-
 function onImageInsertInEditor(fileUrl) {
   const { tr } = editorView.state;
 
@@ -617,7 +560,11 @@ async function uploadImageToStorage(file) {
       onImageInsertInEditor(fileUrl);
     }
     useAlert(
-      t('PROFILE_SETTINGS.FORM.MESSAGE_SIGNATURE_SECTION.IMAGE_UPLOAD_SUCCESS')
+      props.channelType === MESSAGE_SIGNATURE_FORMATTING
+        ? t(
+            'PROFILE_SETTINGS.FORM.MESSAGE_SIGNATURE_SECTION.IMAGE_UPLOAD_SUCCESS'
+          )
+        : t('CONVERSATION.REPLYBOX.IMAGE_UPLOAD_SUCCESS')
     );
   } catch (error) {
     useAlert(
@@ -626,8 +573,8 @@ async function uploadImageToStorage(file) {
   }
 }
 
-function onFileChange() {
-  const file = imageUpload.value.files[0];
+function uploadImageIfWithinSizeLimit(file) {
+  if (!file) return;
   if (checkFileSizeLimit(file, MAXIMUM_FILE_UPLOAD_SIZE)) {
     uploadImageToStorage(file);
   } else {
@@ -640,10 +587,61 @@ function onFileChange() {
       )
     );
   }
-
-  imageUpload.value = '';
 }
 
+function onFileChange() {
+  const input = imageUpload.value;
+  uploadImageIfWithinSizeLimit(input.files[0]);
+  input.value = '';
+}
+
+const allowsInlineImagePaste = computed(
+  () =>
+    !props.isPrivate &&
+    (props.channelType === INBOX_TYPES.EMAIL ||
+      props.channelType === INBOX_TYPES.WEB)
+);
+
+// Shift+Cmd/Ctrl+V on email/website: upload a clipboard image inline. This
+// gesture's native paste event carries no image, so clipboard.read() is the
+// only way to get the bytes. No preventDefault: text still pastes natively.
+async function pasteInlineImageFromClipboard() {
+  if (!editorView?.hasFocus()) return;
+  if (!allowsInlineImagePaste.value || !navigator.clipboard?.read) return;
+  try {
+    const items = await navigator.clipboard.read();
+    const imageItem = items.find(item =>
+      item.types.some(type => INLINE_IMAGE_PASTE_TYPES.includes(type))
+    );
+    if (!imageItem) return;
+    const imageType = imageItem.types.find(type =>
+      INLINE_IMAGE_PASTE_TYPES.includes(type)
+    );
+    const blob = await imageItem.getType(imageType);
+    uploadImageIfWithinSizeLimit(
+      new File([blob], 'pasted-image', { type: imageType })
+    );
+  } catch (error) {
+    // clipboard-read denied/unfocused (NotAllowedError): image can't be read.
+    // Text paste is unaffected — ProseMirror handles it from the native event.
+  }
+}
+
+useKeyboardEvents({
+  'Alt+KeyP': {
+    action: focusEditorInputField,
+    allowOnFocusedInput: false,
+  },
+  'Alt+KeyL': {
+    action: focusEditorInputField,
+    allowOnFocusedInput: false,
+  },
+  '$mod+Shift+KeyV': {
+    action: pasteInlineImageFromClipboard,
+    allowOnFocusedInput: true,
+  },
+});
+
 function handleLineBreakWhenEnterToSendEnabled(event) {
   if (
     hasPressedEnterAndNotCmdOrShift(event) &&
@@ -736,6 +734,9 @@ function createEditorView() {
   editorView = new EditorView(editor.value, {
     state: state,
     editable: () => !props.disabled,
+    nodeViews: {
+      image: imageResizeView,
+    },
     dispatchTransaction: tx => {
       state = state.apply(tx);
       editorView.updateState(state);
@@ -748,12 +749,10 @@ function createEditorView() {
       keyup: () => {
         if (!props.disabled) {
           typingIndicator.start();
-          updateImgToolbarOnDelete();
         }
       },
       keydown: (view, event) => !props.disabled && onKeydown(event),
       focus: () => !props.disabled && emit('focus'),
-      click: () => !props.disabled && isEditorMouseFocusedOnAnImage(),
       blur: () => {
         if (props.disabled) return;
         typingIndicator.stop();
@@ -918,23 +917,6 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
       @change="onFileChange"
     />
     <div ref="editor" />
-    <div
-      v-show="isImageNodeSelected && showImageResizeToolbar"
-      class="absolute shadow-md rounded-[6px] flex gap-1 py-1 px-1 bg-n-solid-3 outline outline-1 outline-n-weak text-n-slate-12"
-      :style="{
-        top: toolbarPosition.top,
-        left: toolbarPosition.left,
-      }"
-    >
-      <button
-        v-for="size in sizes"
-        :key="size.name"
-        class="text-xs font-medium rounded-[4px] outline outline-1 outline-n-strong px-1.5 py-0.5 hover:bg-n-slate-5"
-        @click="setURLWithQueryAndImageSize(size)"
-      >
-        {{ size.name }}
-      </button>
-    </div>
     <slot name="footer" />
   </div>
 </template>
@@ -997,10 +979,6 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
         @apply text-n-slate-11;
       }
     }
-
-    ol li {
-      @apply list-item list-decimal;
-    }
   }
 }
 

app/javascript/dashboard/components/widgets/WootWriter/utils/audioConversionUtils.js

@@ -1,5 +1,7 @@
 import lamejs from '@breezystack/lamejs';
 
+import { remuxWebmToOgg } from './webmOpusToOgg';
+
 const writeString = (view, offset, string) => {
   // eslint-disable-next-line no-plusplus
   for (let i = 0; i < string.length; i++) {
@@ -139,6 +141,20 @@ export const convertAudio = async (inputBlob, outputFormat, bitrate = 128) => {
     audio = await convertToWav(inputBlob);
   } else if (outputFormat === 'audio/mp3') {
     audio = await convertToMp3(inputBlob, bitrate);
+  } else if (outputFormat === 'audio/ogg') {
+    const inputType = inputBlob.type.split(';')[0].trim();
+    if (inputType === 'audio/webm' || inputType === 'video/webm') {
+      audio = await remuxWebmToOgg(inputBlob);
+    } else if (inputType === 'audio/ogg') {
+      audio = inputBlob;
+    } else {
+      // Browsers that record neither WebM nor OGG (e.g. Safari records
+      // audio/mp4) cannot produce OGG/Opus. Fall back to MP3 so the recording
+      // still sends as a regular audio message instead of failing. The caller
+      // keys the voice-note flag off the returned blob type, so an MP3 result
+      // is never mislabeled as an OGG/Opus voice note.
+      audio = await convertToMp3(inputBlob, bitrate);
+    }
   } else {
     throw new Error('Unsupported output format');
   }

app/javascript/dashboard/components/widgets/WootWriter/utils/webmOpusToOgg.js

@@ -0,0 +1,457 @@
+/* eslint-disable no-bitwise */
+/**
+ * WebM/Opus → OGG/Opus remuxer
+ *
+ * Chrome's MediaRecorder produces WebM containers even when
+ * `audio/ogg;codecs=opus` is requested. WhatsApp Cloud API requires
+ * proper OGG/Opus files for voice messages.
+ *
+ * This module extracts raw Opus packets from the WebM (EBML) container
+ * and repackages them into a valid OGG bitstream. The audio data itself
+ * is never re-encoded — only the container format changes.
+ *
+ * References:
+ *   EBML (container for WebM):   RFC 8794 — https://www.rfc-editor.org/rfc/rfc8794
+ *   Matroska/WebM elements:      https://www.matroska.org/technical/elements.html
+ *   OGG bitstream framing:       RFC 3533 — https://www.rfc-editor.org/rfc/rfc3533
+ *   Opus codec:                  RFC 6716 — https://www.rfc-editor.org/rfc/rfc6716
+ *   Opus in OGG (OpusHead/Tags): RFC 7845 — https://www.rfc-editor.org/rfc/rfc7845
+ */
+
+// ======================== EBML / WebM parser ========================
+
+const EBML_IDS = {
+  Segment: 0x18538067,
+  SegmentInfo: 0x1549a966,
+  Tracks: 0x1654ae6b,
+  TrackEntry: 0xae,
+  CodecPrivate: 0x63a2,
+  Audio: 0xe1,
+  SamplingFrequency: 0xb5,
+  Channels: 0x9f,
+  Cluster: 0x1f43b675,
+  Timecode: 0xe7,
+  SimpleBlock: 0xa3,
+  BlockGroup: 0xa0,
+  Block: 0xa1,
+};
+
+const MASTER_ELEMENTS = new Set([
+  0x1a45dfa3, // EBML header
+  EBML_IDS.Segment,
+  EBML_IDS.SegmentInfo,
+  EBML_IDS.Tracks,
+  EBML_IDS.TrackEntry,
+  EBML_IDS.Audio,
+  EBML_IDS.Cluster,
+  EBML_IDS.BlockGroup,
+]);
+
+/** Read an EBML variable-length integer (data size). */
+function readVint(data, pos) {
+  if (pos >= data.length) return null;
+  const first = data[pos];
+  if (first === 0) return null;
+
+  let len = 1;
+  let mask = 0x80;
+  while (len <= 8 && !(first & mask)) {
+    len += 1;
+    mask >>= 1;
+  }
+  if (len > 8 || pos + len > data.length) return null;
+
+  let value = first & (mask - 1);
+  for (let i = 1; i < len; i += 1) {
+    value = value * 256 + data[pos + i];
+  }
+  return { value, length: len };
+}
+
+/** Read an EBML element ID (leading marker bits are kept). */
+function readElementId(data, pos) {
+  if (pos >= data.length) return null;
+  const first = data[pos];
+  if (first === 0) return null;
+
+  let len = 1;
+  let mask = 0x80;
+  while (len <= 4 && !(first & mask)) {
+    len += 1;
+    mask >>= 1;
+  }
+  if (len > 4 || pos + len > data.length) return null;
+
+  let id = first;
+  for (let i = 1; i < len; i += 1) {
+    id = id * 256 + data[pos + i];
+  }
+  return { id, length: len };
+}
+
+function readUintBE(data, offset, length) {
+  let v = 0;
+  for (let i = 0; i < length; i += 1) v = v * 256 + data[offset + i];
+  return v;
+}
+
+function readFloatBE(data, offset, length) {
+  if (length !== 4 && length !== 8) return NaN;
+  const buf = new ArrayBuffer(length);
+  const u8 = new Uint8Array(buf);
+  for (let i = 0; i < length; i += 1) u8[i] = data[offset + i];
+  const view = new DataView(buf);
+  return length === 4 ? view.getFloat32(0) : view.getFloat64(0);
+}
+
+/** Extract the raw Opus frame from a SimpleBlock / Block element. */
+function extractFrameFromBlock(data, offset, end) {
+  const trackVint = readVint(data, offset);
+  if (!trackVint) return null;
+  let pos = offset + trackVint.length;
+
+  // int16 relative timecode (big-endian, signed) – skip
+  pos += 2;
+  // Flags byte – skip. Lacing (Xiph/EBML/fixed-size) is NOT supported;
+  // this assumes single-frame blocks as produced by MediaRecorder.
+  const flags = data[pos];
+  const lacingBits = (flags >> 1) & 0x03;
+  if (lacingBits !== 0) {
+    // eslint-disable-next-line no-console
+    console.warn(
+      'webmOpusToOgg: laced SimpleBlock detected (unsupported), frame may be invalid'
+    );
+  }
+  pos += 1;
+
+  if (pos >= end) return null;
+  return data.slice(pos, end);
+}
+
+/**
+ * Walk the EBML tree and collect metadata + Opus frames.
+ * We only descend into master elements and only extract the fields we need.
+ */
+function parseWebM(buffer) {
+  const data = new Uint8Array(buffer);
+  const result = {
+    channels: 1,
+    sampleRate: 48000,
+    codecPrivate: null,
+    frames: [],
+  };
+
+  function walk(start, end) {
+    let pos = start;
+    while (pos < end) {
+      const idRes = readElementId(data, pos);
+      if (!idRes) break;
+      pos += idRes.length;
+
+      const sizeRes = readVint(data, pos);
+      if (!sizeRes) break;
+      pos += sizeRes.length;
+
+      // Handle "unknown size" (all-ones VINT) by treating it as the rest of the parent
+      // Use Math.pow instead of bit-shift to avoid 32-bit overflow for 5+ byte VINTs
+      const maxVint = 2 ** (7 * sizeRes.length) - 1;
+      const elEnd =
+        sizeRes.value === maxVint ? end : Math.min(pos + sizeRes.value, end);
+
+      if (MASTER_ELEMENTS.has(idRes.id)) {
+        walk(pos, elEnd);
+      } else {
+        switch (idRes.id) {
+          case EBML_IDS.Channels:
+            result.channels = readUintBE(data, pos, sizeRes.value);
+            break;
+          case EBML_IDS.SamplingFrequency:
+            result.sampleRate = readFloatBE(data, pos, sizeRes.value);
+            break;
+          case EBML_IDS.CodecPrivate:
+            result.codecPrivate = data.slice(pos, elEnd);
+            break;
+          case EBML_IDS.SimpleBlock:
+          case EBML_IDS.Block: {
+            const frame = extractFrameFromBlock(data, pos, elEnd);
+            if (frame && frame.length > 0) result.frames.push(frame);
+            break;
+          }
+          default:
+            break;
+        }
+      }
+      pos = elEnd;
+    }
+  }
+
+  walk(0, data.length);
+  return result;
+}
+
+// ======================== OGG writer ========================
+
+/** OGG CRC-32 table (polynomial 0x04C11DB7). */
+const CRC_TABLE = (() => {
+  const t = new Uint32Array(256);
+  for (let i = 0; i < 256; i += 1) {
+    let c = i << 24;
+    for (let j = 0; j < 8; j += 1) {
+      c = ((c << 1) ^ (c & 0x80000000 ? 0x04c11db7 : 0)) >>> 0;
+    }
+    t[i] = c;
+  }
+  return t;
+})();
+
+function oggCrc32(bytes) {
+  let crc = 0;
+  for (let i = 0; i < bytes.length; i += 1) {
+    crc = (CRC_TABLE[((crc >>> 24) ^ bytes[i]) & 0xff] ^ (crc << 8)) >>> 0;
+  }
+  return crc;
+}
+
+/**
+ * Build one OGG page.
+ *
+ * @param {number}       headerType      0x02 = BOS, 0x04 = EOS, 0x00 = normal
+ * @param {number}       granulePosition 48 kHz sample count
+ * @param {number}       serialNumber    logical stream id
+ * @param {number}       pageSeq         page sequence counter
+ * @param {Uint8Array[]} packets         one or more complete Opus packets
+ */
+function createOggPage(
+  headerType,
+  granulePosition,
+  serialNumber,
+  pageSeq,
+  packets
+) {
+  // Build the lacing / segment table
+  const segTable = [];
+  let dataLen = 0;
+  packets.forEach(pkt => {
+    let rem = pkt.length;
+    while (rem >= 255) {
+      segTable.push(255);
+      rem -= 255;
+    }
+    segTable.push(rem); // final segment (0 when pkt.length is a multiple of 255)
+    dataLen += pkt.length;
+  });
+
+  const hdrLen = 27 + segTable.length;
+  const page = new Uint8Array(hdrLen + dataLen);
+  const dv = new DataView(page.buffer);
+
+  // Capture pattern
+  page.set([0x4f, 0x67, 0x67, 0x53]); // "OggS"
+  page[4] = 0; // version
+  page[5] = headerType;
+
+  // Granule position (int64 LE)
+  dv.setUint32(6, granulePosition & 0xffffffff, true);
+  dv.setUint32(
+    10,
+    Math.floor(granulePosition / 0x100000000) & 0xffffffff,
+    true
+  );
+
+  dv.setUint32(14, serialNumber, true); // serial
+  dv.setUint32(18, pageSeq, true); // page sequence
+  dv.setUint32(22, 0, true); // CRC placeholder
+
+  page[26] = segTable.length;
+  for (let i = 0; i < segTable.length; i += 1) page[27 + i] = segTable[i];
+
+  let off = hdrLen;
+  packets.forEach(pkt => {
+    page.set(pkt, off);
+    off += pkt.length;
+  });
+
+  // Fill in the CRC
+  dv.setUint32(22, oggCrc32(page), true);
+  return page;
+}
+
+// ======================== Opus helpers ========================
+
+/** Lookup table: frame duration in ms for each Opus TOC config index (0-31). */
+const OPUS_FRAME_MS = [
+  10,
+  20,
+  40,
+  60, // 0-3   SILK NB
+  10,
+  20,
+  40,
+  60, // 4-7   SILK MB
+  10,
+  20,
+  40,
+  60, // 8-11  SILK WB
+  10,
+  20, // 12-13 Hybrid SWB
+  10,
+  20, // 14-15 Hybrid FB
+  2.5,
+  5,
+  10,
+  20, // 16-19 CELT NB
+  2.5,
+  5,
+  10,
+  20, // 20-23 CELT WB
+  2.5,
+  5,
+  10,
+  20, // 24-27 CELT SWB
+  2.5,
+  5,
+  10,
+  20, // 28-31 CELT FB
+];
+
+/** Return the total number of 48 kHz PCM samples represented by an Opus packet. */
+function opusPacketSamples(pkt) {
+  if (!pkt || pkt.length === 0) return 960; // default 20 ms
+  const toc = pkt[0];
+  const config = (toc >> 3) & 0x1f;
+  const code = toc & 0x03;
+
+  const samplesPerFrame = ((OPUS_FRAME_MS[config] || 20) * 48000) / 1000;
+  let frameCount;
+  if (code <= 1) frameCount = code + 1;
+  else if (code === 2) frameCount = 2;
+  else frameCount = pkt.length >= 2 ? pkt[1] & 0x3f : 1;
+
+  return samplesPerFrame * frameCount;
+}
+
+function buildOpusHead(channels, sampleRate, preSkip) {
+  const buf = new Uint8Array(19);
+  const dv = new DataView(buf.buffer);
+  buf.set(new TextEncoder().encode('OpusHead'));
+  buf[8] = 1; // version
+  buf[9] = channels;
+  dv.setUint16(10, preSkip, true);
+  dv.setUint32(12, sampleRate, true);
+  dv.setInt16(16, 0, true); // output gain
+  buf[18] = 0; // channel mapping family
+  return buf;
+}
+
+function buildOpusTags() {
+  const vendor = new TextEncoder().encode('chatwoot');
+  const buf = new Uint8Array(8 + 4 + vendor.length + 4);
+  const dv = new DataView(buf.buffer);
+  buf.set(new TextEncoder().encode('OpusTags'));
+  dv.setUint32(8, vendor.length, true);
+  buf.set(vendor, 12);
+  dv.setUint32(12 + vendor.length, 0, true); // 0 user comments
+  return buf;
+}
+
+// ======================== Public API ========================
+
+const MAX_FRAMES_PER_PAGE = 50; // ~1 s at 20 ms/frame
+const MAX_SEGMENTS_PER_PAGE = 255;
+
+/**
+ * Remux a WebM/Opus blob into an OGG/Opus blob.
+ * If the input is already OGG (starts with "OggS"), it is returned as-is.
+ *
+ * @param {Blob} webmBlob
+ * @returns {Promise<Blob>} OGG/Opus blob
+ */
+export async function remuxWebmToOgg(webmBlob) {
+  const buffer = await webmBlob.arrayBuffer();
+  const bytes = new Uint8Array(buffer);
+
+  // Already OGG? Return unchanged.
+  if (
+    bytes.length >= 4 &&
+    bytes[0] === 0x4f &&
+    bytes[1] === 0x67 &&
+    bytes[2] === 0x67 &&
+    bytes[3] === 0x53
+  ) {
+    return webmBlob;
+  }
+
+  const { channels, sampleRate, codecPrivate, frames } = parseWebM(buffer);
+  if (frames.length === 0) {
+    throw new Error('No Opus frames found in WebM input');
+  }
+
+  // Extract pre-skip from the WebM CodecPrivate (which IS the OpusHead)
+  let preSkip = 312;
+  if (codecPrivate && codecPrivate.length >= 12) {
+    const magic = new TextDecoder().decode(codecPrivate.slice(0, 8));
+    if (magic === 'OpusHead') {
+      preSkip = new DataView(
+        codecPrivate.buffer,
+        codecPrivate.byteOffset,
+        codecPrivate.length
+      ).getUint16(10, true);
+    }
+  }
+
+  const serial = (Math.random() * 0x100000000) >>> 0;
+  let pageSeq = 0;
+  const pages = [];
+
+  // Page 0 – OpusHead (BOS)
+  pages.push(
+    createOggPage(0x02, 0, serial, pageSeq, [
+      buildOpusHead(channels, sampleRate, preSkip),
+    ])
+  );
+  pageSeq += 1;
+
+  // Page 1 – OpusTags
+  pages.push(createOggPage(0x00, 0, serial, pageSeq, [buildOpusTags()]));
+  pageSeq += 1;
+
+  // Audio pages
+  let granule = 0;
+  let idx = 0;
+
+  while (idx < frames.length) {
+    const packets = [];
+    let segs = 0;
+
+    while (idx < frames.length && packets.length < MAX_FRAMES_PER_PAGE) {
+      const pkt = frames[idx];
+      // createOggPage always appends a terminating lacing value, so a packet
+      // spans floor(len/255)+1 segments (including the extra 0 when len is an
+      // exact multiple of 255). Math.ceil would undercount those cases.
+      const pktSegs = Math.floor(pkt.length / 255) + 1;
+      if (segs + pktSegs > MAX_SEGMENTS_PER_PAGE && packets.length > 0) break;
+
+      packets.push(pkt);
+      segs += pktSegs;
+      granule += opusPacketSamples(pkt);
+      idx += 1;
+    }
+
+    const isLast = idx >= frames.length;
+    pages.push(
+      createOggPage(isLast ? 0x04 : 0x00, granule, serial, pageSeq, packets)
+    );
+    pageSeq += 1;
+  }
+
+  // Concatenate pages into a single buffer
+  const total = pages.reduce((s, p) => s + p.length, 0);
+  const out = new Uint8Array(total);
+  let off = 0;
+  pages.forEach(p => {
+    out.set(p, off);
+    off += p.length;
+  });
+
+  return new Blob([out], { type: 'audio/ogg' });
+}

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -124,7 +124,6 @@ const copyConversationId = async () => {
         :size="32"
         :status="currentContact.availability_status"
         hide-offline-status
-        rounded-full
       />
       <div
         class="flex flex-col items-start min-w-0 ml-2 overflow-hidden rtl:ml-0 rtl:mr-2"

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -375,6 +375,9 @@ export default {
       return `draft-${this.conversationIdByRoute}-${this.replyType}`;
     },
     audioRecordFormat() {
+      if (this.isAWhatsAppCloudChannel) {
+        return AUDIO_FORMATS.OGG;
+      }
       if (this.isAWhatsAppChannel || this.isATelegramChannel) {
         return AUDIO_FORMATS.MP3;
       }
@@ -1008,14 +1011,18 @@ export default {
     onFinishRecorder(file) {
       this.recordingAudioState = 'stopped';
       this.hasRecordedAudio = true;
-      // Added a new key isRecordedAudio to the file to find it's and recorded audio
+      // Added a new key isVoiceMessage to the file to identify recorded audio
       // Because to filter and show only non recorded audio and other attachments
       const autoRecordedFile = {
         ...file,
-        isRecordedAudio: true,
+        isVoiceMessage: true,
       };
       return file && this.onFileUpload(autoRecordedFile);
     },
+    onRecordError() {
+      this.toggleAudioRecorder();
+      useAlert(this.$t('CONVERSATION.REPLYBOX.AUDIO_CONVERSION_FAILED'));
+    },
     toggleTyping(status) {
       const conversationId = this.currentChat.id;
       const isPrivate = this.isPrivate;
@@ -1042,7 +1049,7 @@ export default {
           isPrivate: this.isPrivate,
           thumb: reader.result,
           blobSignedId: blob ? blob.signed_id : undefined,
-          isRecordedAudio: file?.isRecordedAudio || false,
+          isVoiceMessage: file?.isVoiceMessage || false,
         });
       };
     },
@@ -1078,6 +1085,7 @@ export default {
             private: false,
             message: caption,
             sender: this.sender,
+            isVoiceMessage: attachment.isVoiceMessage || false,
           };
 
           attachmentPayload = this.setReplyToInPayload(attachmentPayload);
@@ -1127,6 +1135,9 @@ export default {
         this.attachedFiles.forEach(attachment => {
           if (this.globalConfig.directUploadsEnabled) {
             messagePayload.files.push(attachment.blobSignedId);
+            if (attachment.isVoiceMessage) {
+              messagePayload.isVoiceMessage = true;
+            }
           } else {
             messagePayload.files.push(attachment.resource.file);
           }
@@ -1215,7 +1226,7 @@ export default {
       this.hasRecordedAudio = false;
       // Only clear the recorded audio when we click toggle button.
       this.attachedFiles = this.attachedFiles.filter(
-        file => !file?.isRecordedAudio
+        file => !file?.isVoiceMessage
       );
     },
     toggleEditorSize() {
@@ -1293,6 +1304,7 @@ export default {
           :audio-record-format="audioRecordFormat"
           @recorder-progress-changed="onRecordProgressChanged"
           @finish-record="onFinishRecorder"
+          @record-error="onRecordError"
           @play="recordingAudioState = 'playing'"
           @pause="recordingAudioState = 'paused'"
         />

app/javascript/dashboard/components/widgets/conversation/advancedFilterItems/index.js

@@ -46,6 +46,14 @@ const filterTypes = [
     filterOperators: OPERATOR_TYPES_2,
     attributeModel: 'standard',
   },
+  {
+    attributeKey: 'contact_id',
+    attributeI18nKey: 'CONTACT',
+    inputType: 'search_select',
+    dataType: 'number',
+    filterOperators: OPERATOR_TYPES_1,
+    attributeModel: 'standard',
+  },
   {
     attributeKey: 'display_id',
     attributeI18nKey: 'CONVERSATION_IDENTIFIER',
@@ -133,6 +141,10 @@ export const filterAttributeGroups = [
         key: 'team_id',
         i18nKey: 'TEAM_NAME',
       },
+      {
+        key: 'contact_id',
+        i18nKey: 'CONTACT',
+      },
       {
         key: 'display_id',
         i18nKey: 'CONVERSATION_IDENTIFIER',

app/javascript/dashboard/composables/spec/index.spec.js

@@ -10,10 +10,12 @@ vi.mock('shared/helpers/mitt', () => ({
 
 vi.mock('dashboard/helper/AnalyticsHelper/index', async importOriginal => {
   const actual = await importOriginal();
-  actual.default = {
-    track: vi.fn(),
+  return {
+    ...actual,
+    default: {
+      track: vi.fn(),
+    },
   };
-  return actual;
 });
 
 describe('useTrack', () => {

app/javascript/dashboard/composables/spec/useCaptain.spec.js

@@ -16,10 +16,12 @@ vi.mock('vue-i18n');
 vi.mock('dashboard/api/captain/tasks');
 vi.mock('dashboard/helper/AnalyticsHelper/index', async importOriginal => {
   const actual = await importOriginal();
-  actual.default = {
-    track: vi.fn(),
+  return {
+    ...actual,
+    default: {
+      track: vi.fn(),
+    },
   };
-  return actual;
 });
 vi.mock('dashboard/helper/AnalyticsHelper/events', () => ({
   CAPTAIN_EVENTS: {

app/javascript/dashboard/composables/spec/useFacebookPageConnect.spec.js

@@ -0,0 +1,148 @@
+import { useFacebookPageConnect } from '../useFacebookPageConnect';
+import { useMapGetter } from 'dashboard/composables/store';
+import ChannelApi from 'dashboard/api/channels';
+import { setupFacebookSdk } from 'dashboard/routes/dashboard/settings/inbox/channels/whatsapp/utils';
+
+vi.mock('dashboard/composables/store', () => ({ useMapGetter: vi.fn() }));
+vi.mock('dashboard/api/channels', () => ({
+  default: { fetchFacebookPages: vi.fn() },
+}));
+vi.mock(
+  'dashboard/routes/dashboard/settings/inbox/channels/whatsapp/utils',
+  () => ({ setupFacebookSdk: vi.fn() })
+);
+
+const flushPromises = () =>
+  new Promise(resolve => {
+    setTimeout(resolve, 0);
+  });
+
+const createDeferred = () => {
+  let resolve;
+  let reject;
+  const promise = new Promise((res, rej) => {
+    resolve = res;
+    reject = rej;
+  });
+  return { promise, resolve, reject };
+};
+
+const ACCOUNT_ID = 42;
+const PAGES = [
+  { id: 'p1', name: 'Page One', access_token: 'page-token-1' },
+  { id: 'p2', name: 'Page Two', access_token: 'page-token-2', exists: true },
+];
+
+const pagesResponse = {
+  data: { data: { page_details: PAGES, user_access_token: 'long-token' } },
+};
+
+// FB.login invokes its callback with the given response.
+const stubLogin = response => {
+  window.FB = { login: vi.fn(callback => callback(response)) };
+};
+
+const connected = {
+  status: 'connected',
+  authResponse: { accessToken: 'user-token' },
+};
+
+describe('useFacebookPageConnect', () => {
+  beforeEach(() => {
+    vi.clearAllMocks();
+    window.chatwootConfig = { fbAppId: 'fb-app', fbApiVersion: 'v22.0' };
+    useMapGetter.mockReturnValue({ value: ACCOUNT_ID });
+    setupFacebookSdk.mockResolvedValue();
+    ChannelApi.fetchFacebookPages.mockResolvedValue(pagesResponse);
+    stubLogin(connected);
+  });
+
+  it('resolves the user token and pages on a connected login', async () => {
+    const { loginAndFetchPages } = useFacebookPageConnect();
+
+    await expect(loginAndFetchPages()).resolves.toEqual({
+      userAccessToken: 'long-token',
+      pages: PAGES,
+    });
+    expect(setupFacebookSdk).toHaveBeenCalledWith('fb-app', 'v22.0');
+    expect(ChannelApi.fetchFacebookPages).toHaveBeenCalledWith(
+      'user-token',
+      ACCOUNT_ID
+    );
+    expect(window.FB.login).toHaveBeenCalledWith(expect.any(Function), {
+      scope: expect.stringContaining('pages_show_list'),
+    });
+  });
+
+  it('resolves null when the user is not authorized', async () => {
+    stubLogin({ status: 'not_authorized' });
+    const { loginAndFetchPages } = useFacebookPageConnect();
+
+    await expect(loginAndFetchPages()).resolves.toBeNull();
+    expect(ChannelApi.fetchFacebookPages).not.toHaveBeenCalled();
+  });
+
+  it('resolves null on an unknown login status', async () => {
+    stubLogin({ status: 'unknown' });
+    const { loginAndFetchPages } = useFacebookPageConnect();
+
+    await expect(loginAndFetchPages()).resolves.toBeNull();
+  });
+
+  it('rejects when fetching pages fails', async () => {
+    ChannelApi.fetchFacebookPages.mockRejectedValue(new Error('fetch failed'));
+    const { loginAndFetchPages } = useFacebookPageConnect();
+
+    await expect(loginAndFetchPages()).rejects.toThrow('fetch failed');
+  });
+
+  it('rejects when the SDK fails to load', async () => {
+    const error = new Error('script load failed');
+    error.name = 'ScriptLoaderError';
+    setupFacebookSdk.mockRejectedValue(error);
+    const { loginAndFetchPages } = useFacebookPageConnect();
+
+    await expect(loginAndFetchPages()).rejects.toThrow('script load failed');
+  });
+
+  it('ignores a second call while a run is in flight', async () => {
+    const pending = createDeferred();
+    ChannelApi.fetchFacebookPages.mockReturnValue(pending.promise);
+
+    const { loginAndFetchPages } = useFacebookPageConnect();
+    const first = loginAndFetchPages();
+    const second = loginAndFetchPages();
+
+    await expect(second).resolves.toBeNull();
+
+    pending.resolve(pagesResponse);
+    await first;
+    expect(window.FB.login).toHaveBeenCalledTimes(1);
+  });
+
+  it('toggles isAuthenticating across a run', async () => {
+    const pending = createDeferred();
+    ChannelApi.fetchFacebookPages.mockReturnValue(pending.promise);
+
+    const { isAuthenticating, loginAndFetchPages } = useFacebookPageConnect();
+    expect(isAuthenticating.value).toBe(false);
+
+    const result = loginAndFetchPages();
+    await flushPromises();
+    expect(isAuthenticating.value).toBe(true);
+
+    pending.resolve(pagesResponse);
+    await result;
+    expect(isAuthenticating.value).toBe(false);
+  });
+
+  it('preloads the SDK once and reuses it for login', async () => {
+    const { preloadSdk, loginAndFetchPages } = useFacebookPageConnect();
+
+    preloadSdk();
+    preloadSdk();
+    await loginAndFetchPages();
+
+    expect(setupFacebookSdk).toHaveBeenCalledTimes(1);
+  });
+});

app/javascript/dashboard/composables/spec/useWhatsappEmbeddedSignup.spec.js

@@ -0,0 +1,208 @@
+import { useWhatsappEmbeddedSignup } from '../useWhatsappEmbeddedSignup';
+import {
+  setupFacebookSdk,
+  initWhatsAppEmbeddedSignup,
+  createMessageHandler,
+} from 'dashboard/routes/dashboard/settings/inbox/channels/whatsapp/utils';
+
+vi.mock(
+  'dashboard/routes/dashboard/settings/inbox/channels/whatsapp/utils',
+  () => ({
+    setupFacebookSdk: vi.fn(),
+    initWhatsAppEmbeddedSignup: vi.fn(),
+    createMessageHandler: vi.fn(),
+    isValidBusinessData: vi.fn(data =>
+      Boolean(data && data.business_id && data.waba_id)
+    ),
+  })
+);
+
+const flushPromises = () =>
+  new Promise(resolve => {
+    setTimeout(resolve, 0);
+  });
+
+const createDeferred = () => {
+  let resolve;
+  let reject;
+  const promise = new Promise((res, rej) => {
+    resolve = res;
+    reject = rej;
+  });
+  return { promise, resolve, reject };
+};
+
+const VALID_BUSINESS = {
+  business_id: 'biz-1',
+  waba_id: 'waba-1',
+  phone_number_id: 'phone-1',
+};
+
+describe('useWhatsappEmbeddedSignup', () => {
+  // The mocked createMessageHandler captures the callback the composable
+  // registers, so tests can simulate Meta's WA_EMBEDDED_SIGNUP postMessages
+  // directly without the window-event + origin plumbing (that is covered by
+  // the utils' own tests).
+  let signupCallback;
+  let registeredListener;
+
+  const emit = data => signupCallback(data);
+
+  beforeEach(() => {
+    vi.clearAllMocks();
+
+    window.chatwootConfig = {
+      whatsappAppId: 'app-id',
+      whatsappConfigurationId: 'config-id',
+      whatsappApiVersion: 'v22.0',
+    };
+
+    setupFacebookSdk.mockResolvedValue();
+    createMessageHandler.mockImplementation(callback => {
+      signupCallback = callback;
+      registeredListener = () => {};
+      return registeredListener;
+    });
+  });
+
+  it('resolves credentials when the auth code arrives before the business data', async () => {
+    initWhatsAppEmbeddedSignup.mockResolvedValue('auth-code');
+
+    const { runEmbeddedSignup } = useWhatsappEmbeddedSignup();
+    const result = runEmbeddedSignup();
+
+    await flushPromises(); // SDK setup + FB.login resolve the code first
+    emit({ event: 'FINISH', data: VALID_BUSINESS });
+
+    await expect(result).resolves.toEqual({
+      code: 'auth-code',
+      business_id: 'biz-1',
+      waba_id: 'waba-1',
+      phone_number_id: 'phone-1',
+    });
+    expect(setupFacebookSdk).toHaveBeenCalledWith('app-id', 'v22.0');
+    expect(initWhatsAppEmbeddedSignup).toHaveBeenCalledWith('config-id');
+  });
+
+  it('resolves credentials when the business data arrives before the auth code', async () => {
+    const code = createDeferred();
+    initWhatsAppEmbeddedSignup.mockReturnValue(code.promise);
+
+    const { runEmbeddedSignup } = useWhatsappEmbeddedSignup();
+    const result = runEmbeddedSignup();
+
+    // Business data lands first, while FB.login is still pending.
+    emit({
+      event: 'FINISH_WHATSAPP_BUSINESS_APP_ONBOARDING',
+      data: VALID_BUSINESS,
+    });
+    code.resolve('late-code');
+
+    await expect(result).resolves.toEqual({
+      code: 'late-code',
+      business_id: 'biz-1',
+      waba_id: 'waba-1',
+      phone_number_id: 'phone-1',
+    });
+  });
+
+  it('defaults phone_number_id to an empty string when absent', async () => {
+    initWhatsAppEmbeddedSignup.mockResolvedValue('auth-code');
+
+    const { runEmbeddedSignup } = useWhatsappEmbeddedSignup();
+    const result = runEmbeddedSignup();
+
+    await flushPromises();
+    emit({
+      event: 'FINISH',
+      data: { business_id: 'biz-1', waba_id: 'waba-1' },
+    });
+
+    await expect(result).resolves.toMatchObject({ phone_number_id: '' });
+  });
+
+  it('resolves null when FB.login is cancelled', async () => {
+    initWhatsAppEmbeddedSignup.mockRejectedValue(new Error('Login cancelled'));
+
+    const { runEmbeddedSignup } = useWhatsappEmbeddedSignup();
+
+    await expect(runEmbeddedSignup()).resolves.toBeNull();
+  });
+
+  it('resolves null on a CANCEL event', async () => {
+    initWhatsAppEmbeddedSignup.mockReturnValue(createDeferred().promise);
+
+    const { runEmbeddedSignup } = useWhatsappEmbeddedSignup();
+    const result = runEmbeddedSignup();
+
+    emit({ event: 'CANCEL' });
+
+    await expect(result).resolves.toBeNull();
+  });
+
+  it('rejects with the Meta error message on an error event', async () => {
+    initWhatsAppEmbeddedSignup.mockReturnValue(createDeferred().promise);
+
+    const { runEmbeddedSignup } = useWhatsappEmbeddedSignup();
+    const result = runEmbeddedSignup();
+
+    emit({ event: 'error', error_message: 'WABA not eligible' });
+
+    await expect(result).rejects.toThrow('WABA not eligible');
+  });
+
+  it('rejects when the business data is invalid', async () => {
+    initWhatsAppEmbeddedSignup.mockReturnValue(createDeferred().promise);
+
+    const { runEmbeddedSignup } = useWhatsappEmbeddedSignup();
+    const result = runEmbeddedSignup();
+
+    emit({ event: 'FINISH', data: { business_id: 'biz-1' } }); // no waba_id
+
+    await expect(result).rejects.toThrow('Invalid business data');
+  });
+
+  it('rejects when the SDK or login fails for a non-cancel reason', async () => {
+    initWhatsAppEmbeddedSignup.mockRejectedValue(new Error('popup blocked'));
+
+    const { runEmbeddedSignup } = useWhatsappEmbeddedSignup();
+
+    await expect(runEmbeddedSignup()).rejects.toThrow('popup blocked');
+  });
+
+  it('ignores a second call while a run is in flight', async () => {
+    initWhatsAppEmbeddedSignup.mockResolvedValue('auth-code');
+
+    const { runEmbeddedSignup } = useWhatsappEmbeddedSignup();
+    const first = runEmbeddedSignup();
+    const second = runEmbeddedSignup();
+
+    await expect(second).resolves.toBeNull();
+
+    // Let the first run finish so it doesn't leak into the next test.
+    await flushPromises();
+    emit({ event: 'FINISH', data: VALID_BUSINESS });
+    await first;
+
+    expect(setupFacebookSdk).toHaveBeenCalledTimes(1);
+  });
+
+  it('toggles isAuthenticating and removes the listener once settled', async () => {
+    initWhatsAppEmbeddedSignup.mockResolvedValue('auth-code');
+    const removeSpy = vi.spyOn(window, 'removeEventListener');
+
+    const { isAuthenticating, runEmbeddedSignup } = useWhatsappEmbeddedSignup();
+    expect(isAuthenticating.value).toBe(false);
+
+    const result = runEmbeddedSignup();
+    expect(isAuthenticating.value).toBe(true);
+
+    await flushPromises();
+    emit({ event: 'FINISH', data: VALID_BUSINESS });
+    await result;
+
+    expect(isAuthenticating.value).toBe(false);
+    expect(removeSpy).toHaveBeenCalledWith('message', registeredListener);
+    removeSpy.mockRestore();
+  });
+});

app/javascript/dashboard/composables/useAccount.js

@@ -52,6 +52,10 @@ export function useAccount() {
     });
   };
 
+  const finishOnboarding = async data => {
+    await store.dispatch('accounts/finishOnboarding', data);
+  };
+
   return {
     accountId,
     route,
@@ -61,5 +65,6 @@ export function useAccount() {
     isCloudFeatureEnabled,
     isOnChatwootCloud,
     updateAccount,
+    finishOnboarding,
   };
 }

app/javascript/dashboard/composables/useFacebookPageConnect.js

@@ -0,0 +1,81 @@
+import { ref } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+import ChannelApi from 'dashboard/api/channels';
+import { setupFacebookSdk } from 'dashboard/routes/dashboard/settings/inbox/channels/whatsapp/utils';
+
+// Page-management + messaging scopes required to list pages and create a
+// Channel::FacebookPage inbox (mirrors the standalone settings flow).
+const FB_PAGE_SCOPES =
+  'pages_manage_metadata,business_management,pages_messaging,instagram_basic,pages_show_list,pages_read_engagement,instagram_manage_messages';
+
+// Headless half of the Facebook Page connect flow: load the Meta SDK, run
+// FB.login for page scopes, and fetch the user's pages. The caller owns the
+// page-picker UI and the channel creation, because choosing a page is an
+// interactive step (a user can manage several pages).
+//
+// Split into preloadSdk() + loginAndFetchPages() for popup safety: FB.login
+// opens a popup and needs the click's transient activation. Preloading the SDK
+// when the picker opens means the click-time `await` resolves within that
+// activation window; a cold load resolves on the script's `load` task seconds
+// later, after activation has expired, and the popup gets blocked.
+export function useFacebookPageConnect() {
+  const accountId = useMapGetter('getCurrentAccountId');
+  const isAuthenticating = ref(false);
+
+  let sdkSetupPromise = null;
+
+  // Idempotent — call this when the picker UI opens. A failed load clears the
+  // cache so a later attempt can retry instead of being stuck on a rejection.
+  const preloadSdk = () => {
+    if (!sdkSetupPromise) {
+      sdkSetupPromise = setupFacebookSdk(
+        window.chatwootConfig?.fbAppId,
+        window.chatwootConfig?.fbApiVersion
+      ).catch(error => {
+        sdkSetupPromise = null;
+        throw error;
+      });
+    }
+    return sdkSetupPromise;
+  };
+
+  // FB.login never rejects; resolve the user access token on success and null
+  // for any other status (closed popup, not_authorized, unknown).
+  const login = () =>
+    new Promise(resolve => {
+      window.FB.login(
+        response => {
+          resolve(
+            response.status === 'connected'
+              ? response.authResponse?.accessToken || null
+              : null
+          );
+        },
+        { scope: FB_PAGE_SCOPES }
+      );
+    });
+
+  // Resolves { userAccessToken, pages } on success, null when the user cancels,
+  // and rejects on SDK-load or page-fetch failure (the caller maps it to UI).
+  const loginAndFetchPages = async () => {
+    if (isAuthenticating.value) return null;
+    isAuthenticating.value = true;
+    try {
+      await preloadSdk();
+      const token = await login();
+      if (!token) return null;
+
+      const response = await ChannelApi.fetchFacebookPages(
+        token,
+        accountId.value
+      );
+      const { page_details: pages, user_access_token: userAccessToken } =
+        response.data.data;
+      return { userAccessToken, pages };
+    } finally {
+      isAuthenticating.value = false;
+    }
+  };
+
+  return { isAuthenticating, preloadSdk, loginAndFetchPages };
+}

app/javascript/dashboard/composables/useWhatsappEmbeddedSignup.js

@@ -0,0 +1,96 @@
+import { ref } from 'vue';
+import {
+  setupFacebookSdk,
+  initWhatsAppEmbeddedSignup,
+  createMessageHandler,
+  isValidBusinessData,
+} from 'dashboard/routes/dashboard/settings/inbox/channels/whatsapp/utils';
+
+// Drives Meta's WhatsApp embedded-signup popup (Facebook JS SDK). FB.login()
+// resolves an auth `code` while the WABA identifiers (waba_id, phone_number_id)
+// arrive separately over a postMessage event — order isn't guaranteed, so we
+// hold both and resolve once both are present.
+//
+// `runEmbeddedSignup` returns the signup credentials; the caller exchanges them
+// for an inbox via `inboxes/createWhatsAppEmbeddedSignup` and owns its own UX
+// (alerts, navigation, etc). Resolves `null` when the user cancels the popup;
+// rejects on SDK load or signup errors. The window listener is scoped to a
+// single run, so this is safe to call from anywhere without lifecycle wiring.
+export function useWhatsappEmbeddedSignup() {
+  const isAuthenticating = ref(false);
+
+  const runEmbeddedSignup = () => {
+    if (isAuthenticating.value) return Promise.resolve(null);
+    isAuthenticating.value = true;
+
+    return new Promise((resolve, reject) => {
+      let authCode = null;
+      let businessData = null;
+      let settled = false;
+      let messageHandler;
+
+      const settle = (fn, value) => {
+        if (settled) return;
+        settled = true;
+        window.removeEventListener('message', messageHandler);
+        isAuthenticating.value = false;
+        fn(value);
+      };
+
+      // Both the auth code and the business data arrive asynchronously and in
+      // no fixed order; only resolve once we're holding both.
+      const resolveIfReady = () => {
+        if (!authCode || !businessData) return;
+        settle(resolve, {
+          code: authCode,
+          business_id: businessData.business_id,
+          waba_id: businessData.waba_id,
+          phone_number_id: businessData.phone_number_id || '',
+        });
+      };
+
+      messageHandler = createMessageHandler(data => {
+        if (
+          data.event === 'FINISH' ||
+          data.event === 'FINISH_WHATSAPP_BUSINESS_APP_ONBOARDING'
+        ) {
+          if (!isValidBusinessData(data.data)) {
+            settle(reject, new Error('Invalid business data'));
+            return;
+          }
+          businessData = data.data;
+          resolveIfReady();
+        } else if (data.event === 'CANCEL') {
+          settle(resolve, null);
+        } else if (data.event === 'error') {
+          settle(reject, new Error(data.error_message || 'Signup error'));
+        }
+      });
+
+      window.addEventListener('message', messageHandler);
+
+      (async () => {
+        try {
+          await setupFacebookSdk(
+            window.chatwootConfig?.whatsappAppId,
+            window.chatwootConfig?.whatsappApiVersion
+          );
+          authCode = await initWhatsAppEmbeddedSignup(
+            window.chatwootConfig?.whatsappConfigurationId
+          );
+          resolveIfReady();
+        } catch (error) {
+          // FB.login() rejects with 'Login cancelled' when the user dismisses
+          // the popup — treat it as a cancel rather than an error.
+          if (error.message === 'Login cancelled') {
+            settle(resolve, null);
+          } else {
+            settle(reject, error);
+          }
+        }
+      })();
+    });
+  };
+
+  return { isAuthenticating, runEmbeddedSignup };
+}

app/javascript/dashboard/constants/editor.js

@@ -14,6 +14,7 @@ export const FORMATTING = {
       'link',
       'bulletList',
       'orderedList',
+      'imageUpload',
       'undo',
       'redo',
     ],
@@ -30,6 +31,7 @@ export const FORMATTING = {
       'strike',
       'bulletList',
       'orderedList',
+      'imageUpload',
       'undo',
       'redo',
     ],
@@ -263,23 +265,3 @@ export const MARKDOWN_PATTERNS = [
     ],
   },
 ];
-
-// Editor image resize options for Message Editor
-export const MESSAGE_EDITOR_IMAGE_RESIZES = [
-  {
-    name: 'Small',
-    height: '24px',
-  },
-  {
-    name: 'Medium',
-    height: '48px',
-  },
-  {
-    name: 'Large',
-    height: '72px',
-  },
-  {
-    name: 'Original Size',
-    height: 'auto',
-  },
-];

app/javascript/dashboard/helper/customViewsHelper.js

@@ -37,6 +37,13 @@ export const getValuesName = (values, list, idKey, nameKey) => {
   };
 };
 
+const getValuesForContact = (values, contacts) => ({
+  id: values[0],
+  name:
+    contacts?.find(contact => contact.id === values[0])?.name ||
+    `Contact #${values[0]}`,
+});
+
 export const getValuesForStatus = values => {
   return values.map(value => ({ id: value, name: value }));
 };
@@ -84,6 +91,7 @@ export const getValuesForFilter = (filter, params) => {
     campaigns,
     labels,
     priority,
+    contacts,
   } = params;
   switch (attribute_key) {
     case 'status':
@@ -94,6 +102,8 @@ export const getValuesForFilter = (filter, params) => {
       return getValuesName(values, inboxes, 'id', 'name');
     case 'team_id':
       return getValuesName(values, teams, 'id', 'name');
+    case 'contact_id':
+      return getValuesForContact(values, contacts);
     case 'campaign_id':
       return getValuesName(values, campaigns, 'id', 'title');
     case 'labels':

app/javascript/dashboard/helper/editorHelper.js

@@ -379,31 +379,6 @@ export const findNodeToInsertImage = (editorState, fileUrl) => {
   };
 };
 
-/**
- * Set URL with query and size.
- *
- * @param {Object} selectedImageNode - The current selected node.
- * @param {Object} size - The size to set.
- * @param {Object} editorView - The editor view.
- */
-export function setURLWithQueryAndSize(selectedImageNode, size, editorView) {
-  if (selectedImageNode) {
-    // Create and apply the transaction
-    const tr = editorView.state.tr.setNodeMarkup(
-      editorView.state.selection.from,
-      null,
-      {
-        src: selectedImageNode.src,
-        height: size.height,
-      }
-    );
-
-    if (tr.docChanged) {
-      editorView.dispatch(tr);
-    }
-  }
-}
-
 /**
  * Strips unsupported markdown formatting from content based on the editor schema.
  * This ensures canned responses with rich formatting can be inserted into channels

app/javascript/dashboard/helper/portalHelper.js

@@ -159,6 +159,13 @@ export const LOCALE_MENU_ITEMS = {
     value: 'publish',
     icon: 'i-lucide-eye',
   },
+  customizeContent: {
+    label:
+      'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.CUSTOMIZE_CONTENT',
+    action: 'customize-content',
+    value: 'customize-content',
+    icon: 'i-lucide-pencil',
+  },
   delete: {
     label: 'HELP_CENTER.LOCALES_PAGE.LOCALE_CARD.DROPDOWN_MENU.DELETE',
     action: 'delete',
@@ -172,20 +179,28 @@ const disableLocaleMenuItems = menuItems =>
 
 export const buildLocaleMenuItems = ({ isDefault, isDraft }) => {
   if (isDefault) {
-    return disableLocaleMenuItems([
-      LOCALE_MENU_ITEMS.makeDefault,
-      LOCALE_MENU_ITEMS.moveToDraft,
-      LOCALE_MENU_ITEMS.delete,
-    ]);
+    return [
+      ...disableLocaleMenuItems([
+        LOCALE_MENU_ITEMS.makeDefault,
+        LOCALE_MENU_ITEMS.moveToDraft,
+      ]),
+      LOCALE_MENU_ITEMS.customizeContent,
+      ...disableLocaleMenuItems([LOCALE_MENU_ITEMS.delete]),
+    ];
   }
 
   if (isDraft) {
-    return [LOCALE_MENU_ITEMS.publishLocale, LOCALE_MENU_ITEMS.delete];
+    return [
+      LOCALE_MENU_ITEMS.publishLocale,
+      LOCALE_MENU_ITEMS.customizeContent,
+      LOCALE_MENU_ITEMS.delete,
+    ];
   }
 
   return [
     LOCALE_MENU_ITEMS.makeDefault,
     LOCALE_MENU_ITEMS.moveToDraft,
+    LOCALE_MENU_ITEMS.customizeContent,
     LOCALE_MENU_ITEMS.delete,
   ];
 };

app/javascript/dashboard/helper/specs/customViewsHelper.spec.js

@@ -273,6 +273,41 @@ describe('customViewsHelper', () => {
       };
       expect(generateValuesForEditCustomViews(filter, params)).toEqual('1');
     });
+
+    it('returns contact name for contact filters when contact is available', () => {
+      const filter = {
+        attribute_key: 'contact_id',
+        filter_operator: 'equal_to',
+        values: [123],
+      };
+      const params = {
+        contacts: [{ id: 123, name: 'John Doe' }],
+        filterTypes: advancedFilterTypes,
+        allCustomAttributes: [],
+      };
+
+      expect(generateValuesForEditCustomViews(filter, params)).toEqual({
+        id: 123,
+        name: 'John Doe',
+      });
+    });
+
+    it('returns fallback contact display value when contact is not available', () => {
+      const filter = {
+        attribute_key: 'contact_id',
+        filter_operator: 'equal_to',
+        values: [123],
+      };
+      const params = {
+        filterTypes: advancedFilterTypes,
+        allCustomAttributes: [],
+      };
+
+      expect(generateValuesForEditCustomViews(filter, params)).toEqual({
+        id: 123,
+        name: 'Contact #123',
+      });
+    });
   });
 
   describe('#generateCustomAttributesInputType', () => {

app/javascript/dashboard/helper/specs/editorHelper.spec.js

@@ -16,7 +16,6 @@ import {
   insertAtCursor,
   removeSignature,
   replaceSignature,
-  setURLWithQueryAndSize,
   stripInlineBase64Images,
   stripUnsupportedFormatting,
   stripUnsupportedMarkdown,
@@ -653,71 +652,6 @@ describe('findNodeToInsertImage', () => {
   });
 });
 
-describe('setURLWithQueryAndSize', () => {
-  let selectedNode;
-  let editorView;
-
-  beforeEach(() => {
-    selectedNode = {
-      setAttribute: vi.fn(),
-    };
-
-    const tr = {
-      setNodeMarkup: vi.fn().mockReturnValue({
-        docChanged: true,
-      }),
-    };
-
-    const state = {
-      selection: { from: 0 },
-      tr,
-    };
-
-    editorView = {
-      state,
-      dispatch: vi.fn(),
-    };
-  });
-
-  it('updates the URL with the given size and updates the editor view', () => {
-    const size = { height: '20px' };
-
-    setURLWithQueryAndSize(selectedNode, size, editorView);
-
-    // Check if the editor view is updated
-    expect(editorView.dispatch).toHaveBeenCalledTimes(1);
-  });
-
-  it('updates the URL with the given size and updates the editor view with original size', () => {
-    const size = { height: 'auto' };
-
-    setURLWithQueryAndSize(selectedNode, size, editorView);
-
-    // Check if the editor view is updated
-    expect(editorView.dispatch).toHaveBeenCalledTimes(1);
-  });
-
-  it('does not update the editor view if the document has not changed', () => {
-    editorView.state.tr.setNodeMarkup = vi.fn().mockReturnValue({
-      docChanged: false,
-    });
-
-    const size = { height: '20px' };
-
-    setURLWithQueryAndSize(selectedNode, size, editorView);
-
-    // Check if the editor view dispatch was not called
-    expect(editorView.dispatch).not.toHaveBeenCalled();
-  });
-
-  it('does not perform any operations if selectedNode is not provided', () => {
-    setURLWithQueryAndSize(null, { height: '20px' }, editorView);
-
-    // Ensure the dispatch method wasn't called
-    expect(editorView.dispatch).not.toHaveBeenCalled();
-  });
-});
-
 describe('getContentNode', () => {
   let mockEditorView;
 

app/javascript/dashboard/helper/specs/filterQueryGenerator.spec.js

@@ -64,4 +64,25 @@ describe('#filterQueryGenerator', () => {
       filterQueryGenerator(testData).payload.every(i => Array.isArray(i.values))
     ).toBe(true);
   });
+
+  it('serializes a selected contact object to contact id', () => {
+    const result = filterQueryGenerator([
+      {
+        attribute_key: 'contact_id',
+        filter_operator: 'equal_to',
+        values: { id: 123, name: 'Jane Doe' },
+        query_operator: 'and',
+      },
+    ]);
+
+    expect(result).toMatchObject({
+      payload: [
+        {
+          attribute_key: 'contact_id',
+          filter_operator: 'equal_to',
+          values: [123],
+        },
+      ],
+    });
+  });
 });

app/javascript/dashboard/helper/specs/portalHelper.spec.js

@@ -74,37 +74,40 @@ describe('PortalHelper', () => {
   });
 
   describe('buildLocaleMenuItems', () => {
-    it('returns disabled actions for the default locale', () => {
+    it('disables other actions but keeps customize enabled for the default locale', () => {
+      const items = buildLocaleMenuItems({ isDefault: true, isDraft: false });
+      const customize = items.find(item => item.action === 'customize-content');
+
+      expect(customize).toBeTruthy();
+      expect(customize.disabled).toBeFalsy();
       expect(
-        buildLocaleMenuItems({
-          isDefault: true,
-          isDraft: false,
-        })
-      ).toEqual(
-        expect.arrayContaining([
-          expect.objectContaining({ action: 'change-default', disabled: true }),
-          expect.objectContaining({ action: 'move-to-draft', disabled: true }),
-          expect.objectContaining({ action: 'delete', disabled: true }),
-        ])
-      );
+        items
+          .filter(item => item.action !== 'customize-content')
+          .every(item => item.disabled)
+      ).toBe(true);
     });
 
-    it('returns publish and delete actions for draft locales', () => {
+    it('returns publish, customize, and delete actions for draft locales', () => {
       expect(
         buildLocaleMenuItems({
           isDefault: false,
           isDraft: true,
         }).map(({ action }) => action)
-      ).toEqual(['publish-locale', 'delete']);
+      ).toEqual(['publish-locale', 'customize-content', 'delete']);
     });
 
-    it('returns default, draft, and delete actions for live locales', () => {
+    it('returns default, draft, customize, and delete actions for live locales', () => {
       expect(
         buildLocaleMenuItems({
           isDefault: false,
           isDraft: false,
         }).map(({ action }) => action)
-      ).toEqual(['change-default', 'move-to-draft', 'delete']);
+      ).toEqual([
+        'change-default',
+        'move-to-draft',
+        'customize-content',
+        'delete',
+      ]);
     });
   });
 });

app/javascript/dashboard/i18n/locale/am/bulkActions.json

@@ -1,11 +1,6 @@
 {
   "BULK_ACTION": {
     "CONVERSATIONS_SELECTED": "{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Select agent",
-    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign {conversationCount} {conversationLabel} to",
-    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign {conversationCount} {conversationLabel}?",
-    "GO_BACK_LABEL": "Go back",
-    "ASSIGN_LABEL": "Assign",
     "NONE": "None",
     "CLEAR_SELECTION": "Clear",
     "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
@@ -20,7 +15,6 @@
     "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
     "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading agents",
     "UPDATE": {
       "CHANGE_STATUS": "Change status",
       "SNOOZE_UNTIL": "Snooze",
@@ -33,16 +27,16 @@
     },
     "LABELS": {
       "ASSIGN_LABELS": "Assign labels",
-      "NO_LABELS_FOUND": "No labels found",
+      "REMOVE_LABELS": "Remove labels",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
+      "REMOVE_SELECTED_LABELS": "Remove selected labels",
       "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
-      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again.",
+      "REMOVE_SUCCESFUL": "Labels removed successfully.",
+      "REMOVE_FAILED": "Failed to remove labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select team",
       "NONE": "None",
-      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
       "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
       "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
       "ASSIGN_SUCCESFUL": "Teams assigned successfully.",

app/javascript/dashboard/i18n/locale/am/campaign.json

@@ -88,6 +88,7 @@
       },
       "CARD": {
         "STATUS": {
+          "PROCESSING": "በሂደት ላይ",
           "COMPLETED": "Completed",
           "SCHEDULED": "Scheduled"
         },
@@ -146,6 +147,7 @@
       },
       "CARD": {
         "STATUS": {
+          "PROCESSING": "በሂደት ላይ",
           "COMPLETED": "Completed",
           "SCHEDULED": "Scheduled"
         },

app/javascript/dashboard/i18n/locale/am/components.json

@@ -63,6 +63,7 @@
     "CODE": "Code",
     "BULLET_LIST": "Bullet List",
     "ORDERED_LIST": "Ordered List",
-    "TABLE": "Table"
+    "TABLE": "Table",
+    "IMAGE": "Image"
   }
 }

app/javascript/dashboard/i18n/locale/am/contact.json

@@ -20,6 +20,8 @@
     "CALL": "ደውል",
     "CALL_INITIATED": "ለእውነተኛው እውቀት መደወል እየተከናወነ ነው…",
     "CALL_FAILED": "ጥሪውን መጀመር አልቻልንም። እባክዎ ደግመው ይሞክሩ።.",
+    "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+    "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
     "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "የድምፅ ኢንቦክስ ይምረጡ"
@@ -583,8 +585,11 @@
   },
   "CONTACTS_BULK_ACTIONS": {
     "ASSIGN_LABELS": "መለያዎችን መሰጠት",
+    "REMOVE_LABELS": "Remove Labels",
     "ASSIGN_LABELS_SUCCESS": "መለያዎች በተሳካ ሁኔታ ተመዝግበዋል።.",
     "ASSIGN_LABELS_FAILED": "መለያዎችን ማስመዝገብ አልተሳካም",
+    "REMOVE_LABELS_SUCCESS": "Labels removed successfully.",
+    "REMOVE_LABELS_FAILED": "Failed to remove labels",
     "DESCRIPTION": "ለተመረጡት እውነተኛዎች የሚያክሉትን መለያዎች ይምረጡ።.",
     "NO_LABELS_FOUND": "እስካሁን መለያዎች አልተገኙም።.",
     "SELECTED_COUNT": "{count} ተመርጧል",

app/javascript/dashboard/i18n/locale/am/conversation.json

@@ -62,6 +62,7 @@
     "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
     "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "UNSUPPORTED_MESSAGE_TIKTOK": "This message is unsupported. You can view this message on the TikTok app.",
+    "UNSUPPORTED_MESSAGE_WHATSAPP": "This message is unsupported. You can view this message on the WhatsApp app.",
     "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
     "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
@@ -79,13 +80,22 @@
       "OUTGOING_CALL": "Outgoing call",
       "CALL_IN_PROGRESS": "Call in progress",
       "NO_ANSWER": "No answer",
+      "NO_ANSWER_OUTBOUND_LABEL": "No answer",
+      "NO_ANSWER_OUTBOUND_SUBTEXT": "Contact didn't pick up",
       "MISSED_CALL": "Missed call",
+      "MISSED_CALL_INBOUND_SUBTEXT": "No agent picked up",
+      "MISSED_CALL_DECLINED_BY": "Declined by {agentName}",
       "CALL_ENDED": "Call ended",
+      "HANDLED_BY": "Handled by {agentName}",
       "NOT_ANSWERED_YET": "Not answered yet",
+      "CALLING": "Calling…",
       "THEY_ANSWERED": "They answered",
       "YOU_ANSWERED": "You answered",
       "AGENT_ANSWERED": "{agentName} answered",
-      "JOIN_CALL": "Join call"
+      "JOIN_CALL": "Join call",
+      "CALL_BACK": "Call back",
+      "TRANSCRIPT_SHOW_MORE": "Show more",
+      "TRANSCRIPT_SHOW_LESS": "Show less"
     },
     "HEADER": {
       "RESOLVE_ACTION": "ተፈትኗል",
@@ -100,6 +110,12 @@
       "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
       "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
       "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
+      "WHATSAPP_CALL": "Start WhatsApp call",
+      "WHATSAPP_CALL_FAILED": "Could not start the WhatsApp call.",
+      "VOICE_CALL": "Start call",
+      "VOICE_CALL_FAILED": "Could not start the call.",
+      "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+      "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
       "SLA_STATUS": {
         "FRT": "FRT {status}",
         "NRT": "NRT {status}",
@@ -215,6 +231,7 @@
       "TIP_AUDIORECORDER_ICON": "Record audio",
       "TIP_AUDIORECORDER_PERMISSION": "Allow access to audio",
       "TIP_AUDIORECORDER_ERROR": "Could not open the audio",
+      "AUDIO_CONVERSION_FAILED": "Audio conversion failed. Please try again.",
       "DRAG_DROP": "Drag and drop here to attach",
       "START_AUDIO_RECORDING": "Start audio recording",
       "STOP_AUDIO_RECORDING": "Stop audio recording",
@@ -299,8 +316,13 @@
       "NOT_ANSWERED_YET": "Not answered yet",
       "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
       "REJECT_CALL": "Reject",
+      "DISMISS_CALL": "Dismiss",
       "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
+      "END_CALL": "End call",
+      "MUTE": "Mute mic",
+      "UNMUTE": "Unmute mic",
+      "VIEW_CHAT_HISTORY": "View chat history",
+      "GO_TO_CONVERSATION": "Go to conversation thread"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/am/helpCenter.json

@@ -607,9 +607,12 @@
         "DRAFT": "እቅድ",
         "ARCHIVE": "አርክቭ",
         "TRANSLATE": "Translate",
+        "MOVE_TO_CATEGORY": "Category",
         "DELETE": "Delete",
         "STATUS_SUCCESS": "Articles updated successfully",
         "STATUS_ERROR": "Failed to update articles",
+        "CATEGORY_SUCCESS": "Articles moved successfully",
+        "CATEGORY_ERROR": "Failed to move articles",
         "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
         "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
         "DELETE_CONFIRM": "Delete",
@@ -866,6 +869,28 @@
         },
         "EDIT_CONFIGURATION": "ቅንብር አርትዕ"
       },
+      "LAYOUT_CONTENT": {
+        "HEADER": "Appearance",
+        "DESCRIPTION": "Pick the layout that fits how your visitors read.",
+        "LAYOUT": {
+          "CLASSIC": {
+            "TITLE": "Classic",
+            "DESCRIPTION": "A welcoming home page with search and featured topics."
+          },
+          "SIDEBAR": {
+            "TITLE": "Documentation",
+            "DESCRIPTION": "Side-by-side navigation that keeps every guide a click away."
+          }
+        },
+        "SOCIAL_LINKS": {
+          "HEADER": "Social links",
+          "DESCRIPTION": "Add the handle for each network and your help center builds the full link. Shown in the documentation layout footer.",
+          "PLACEHOLDER": "handle",
+          "ADD": "Add social link",
+          "REMOVE": "አስወግድ"
+        },
+        "SAVE": "ለውጦች አስቀምጥ"
+      },
       "API": {
         "CREATE_PORTAL": {
           "SUCCESS_MESSAGE": "ፖርታል በተሳካ ሁኔታ ተፈጥሯል",

app/javascript/dashboard/i18n/locale/am/inboxMgmt.json

@@ -308,6 +308,7 @@
           "AUTH_PROCESSING": "ከMeta ጋር በመረጋገጥ ላይ ነው",
           "WAITING_FOR_BUSINESS_INFO": "እባክዎ በMeta መስኮት ውስጥ የንግድ ቅንብር ያርኩ...",
           "PROCESSING": "የWhatsApp ቢዝነስ መለያዎን እየተዘጋጀ ነው",
+          "ENABLING_CALLING": "Enabling WhatsApp Calling on your number…",
           "LOADING_SDK": "Facebook SDK እየተጫነ ነው...",
           "CANCELLED": "የWhatsApp ምዝገባ ተሰርዟል",
           "SUCCESS_TITLE": "የWhatsApp ቢዝነስ መለያ ተገናኝቷል!",
@@ -317,7 +318,8 @@
           "AUTH_NOT_COMPLETED": "ማረጋገጫ አልተጠናቀቀም። ሂደቱን እባክዎ ዳግም ይጀምሩ።.",
           "SUCCESS_FALLBACK": "የWhatsApp የንግድ መለያ በተሳካ ሁኔታ ተቋቋመ",
           "MANUAL_FALLBACK": "ቁጥርዎ ከWhatsApp Business Platform (API) ጋር ከተገናኘ እና ወይም እርስዎ የቴክኖሎጂ አቅራቢ ከሆኑ እና የእርስዎን ቁጥር በራስዎ ሲያስገቡ፣ እባክዎ የ{link} ሂደትን ይጠቀሙ",
-          "MANUAL_LINK_TEXT": "የእጅ ማቀናበሪያ ሂደት"
+          "MANUAL_LINK_TEXT": "የእጅ ማቀናበሪያ ሂደት",
+          "CALLING_ENABLE_FAILED": "Your WhatsApp inbox is ready, but voice calling couldn't be turned on — this number isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then turn calling on from the inbox's Calls settings."
         },
         "API": {
           "ERROR_MESSAGE": "WhatsApp ቻናሉን ማስቀመጥ አልተቻለም"
@@ -465,6 +467,10 @@
             "TITLE": "ዋትስአፕ",
             "DESCRIPTION": "በWhatsApp ላይ ደንበኞችዎን ድጋፍ ያድርጉ"
           },
+          "WHATSAPP_CALL": {
+            "TITLE": "WhatsApp Call",
+            "DESCRIPTION": "Take voice calls on your WhatsApp number"
+          },
           "EMAIL": {
             "TITLE": "ኢሜይል",
             "DESCRIPTION": "ከGmail, Outlook ወይም ከሌሎች አቅራቢዎች ጋር ያገናኙ"
@@ -637,7 +643,8 @@
       "BOT_CONFIGURATION": "የቦት ቅንብሮች",
       "ACCOUNT_HEALTH": "የመለያ ጤና",
       "CSAT": "የደንበኞች ደህንነት ግምገማ (CSAT)",
-      "VOICE": "ድምጽ"
+      "VOICE": "ድምጽ",
+      "CALLS": "Calls"
     },
     "VOICE_CONFIGURATION": {
       "ENABLE_VOICE": {
@@ -648,6 +655,26 @@
         "DESCRIPTION": "Voice calling requires Twilio API Key credentials. These are used to generate tokens for agent voice connections."
       }
     },
+    "WHATSAPP_CALLING": {
+      "ENABLE": {
+        "LABEL": "Enable WhatsApp Calling",
+        "DESCRIPTION": "Allow agents to receive and place WhatsApp Cloud calls on this inbox. Customers can call this business number directly from WhatsApp."
+      },
+      "ENABLE_FAILED": "Voice calling couldn't be turned on for this number — it isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then try again.",
+      "PHONE_NUMBER": {
+        "LABEL": "Business phone number",
+        "HELP_TEXT": "WhatsApp number that customers will call."
+      },
+      "HOW_IT_WORKS": {
+        "LABEL": "How it works",
+        "DESCRIPTION": "Calls are placed peer-to-peer between the agent's browser and Meta — no extra credentials are required. Make sure the agent's browser has microphone permission for this site."
+      },
+      "PERMISSION_REQUEST_BODY": {
+        "LABEL": "Call permission request message",
+        "HELP_TEXT": "Shown to the contact when they haven't yet consented to receive calls. Leave blank to use the default.",
+        "PLACEHOLDER": "We would like to call you regarding your conversation."
+      }
+    },
     "CHANNEL_PREFERENCES": "የቻናል ቅድሚያዎች",
     "WIDGET_FEATURES": "የዊጅት ባህሪያት",
     "ACCOUNT_HEALTH": {
@@ -800,6 +827,10 @@
       "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "ከWhatsApp መልእክት አብነቶች እጅግ በእጅ ማስተካከል ለእንደገና የሚገኙ አብነቶችን ያዘምኑ።.",
       "WHATSAPP_TEMPLATES_SYNC_BUTTON": "አብነቶችን ያዘምኑ",
       "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "የአብነት ማስተካከያ በተሳካ ሁኔታ ተጀምሯል። ለማዘመን ጥቂት ደቂቃዎች ሊወስድ ይችላል።.",
+      "WHATSAPP_CALLING_ENABLED": {
+        "LABEL": "Enable voice calling",
+        "DESCRIPTION": "Allow agents to start and receive WhatsApp voice calls on this inbox. Available only on embedded-signup WhatsApp Cloud channels with calling permission granted by Meta."
+      },
       "UPDATE_PRE_CHAT_FORM_SETTINGS": "የቀደም ቻት ቅጥያ ቅንብሮችን አዘምን"
     },
     "HELP_CENTER": {

app/javascript/dashboard/i18n/locale/am/integrations.json

@@ -57,7 +57,8 @@
             "CONTACT_CREATED": "እውቂያ ተፈጥሯል",
             "CONTACT_UPDATED": "እውቂያ ተሻሽሏል",
             "CONVERSATION_TYPING_ON": "ውይይት ማስተካከያ በተጠቃሚ ላይ ነው",
-            "CONVERSATION_TYPING_OFF": "ውይይት ማስተካከያ ከተጠቃሚ ላይ አልተጠቀሰም"
+            "CONVERSATION_TYPING_OFF": "ውይይት ማስተካከያ ከተጠቃሚ ላይ አልተጠቀሰም",
+            "INBOX_UPDATED": "Inbox updated"
           }
         },
         "NAME": {

app/javascript/dashboard/i18n/locale/ar/bulkActions.json

@@ -1,11 +1,6 @@
 {
   "BULK_ACTION": {
     "CONVERSATIONS_SELECTED": "{conversationCount} المحادثات المحددة",
-    "AGENT_SELECT_LABEL": "اختر وكيل",
-    "ASSIGN_CONFIRMATION_LABEL": "هل أنت متأكد من أنك تريد تعيين {conversationCount} {conversationLabel} إلى",
-    "UNASSIGN_CONFIRMATION_LABEL": "هل أنت متأكد من إلغاء تعيين {conversationCount} {conversationLabel}؟",
-    "GO_BACK_LABEL": "العودة للخلف",
-    "ASSIGN_LABEL": "تكليف",
     "NONE": "لا شيء",
     "CLEAR_SELECTION": "مسح",
     "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
@@ -20,7 +15,6 @@
     "RESOLVE_SUCCESFUL": "تم تسوية المحادثات بنجاح.",
     "RESOLVE_FAILED": "فشل في حل المحادثات، يرجى المحاولة مرة أخرى.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "المحادثات المرئية في هذه الصفحة هي المحددة فقط.",
-    "AGENT_LIST_LOADING": "جاري جلب الوكلاء",
     "UPDATE": {
       "CHANGE_STATUS": "تغيير الحالة",
       "SNOOZE_UNTIL": "تأجيل",
@@ -33,16 +27,16 @@
     },
     "LABELS": {
       "ASSIGN_LABELS": "إضافة وسم",
-      "NO_LABELS_FOUND": "لم يتم العثور على تصنيفات",
+      "REMOVE_LABELS": "Remove labels",
       "ASSIGN_SELECTED_LABELS": "تعيين التسميات المحددة",
+      "REMOVE_SELECTED_LABELS": "Remove selected labels",
       "ASSIGN_SUCCESFUL": "تم تعيين التسميات بنجاح.",
-      "ASSIGN_FAILED": "فشل في تعيين التسميات ، الرجاء المحاولة مرة أخرى."
+      "ASSIGN_FAILED": "فشل في تعيين التسميات ، الرجاء المحاولة مرة أخرى.",
+      "REMOVE_SUCCESFUL": "Labels removed successfully.",
+      "REMOVE_FAILED": "Failed to remove labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "اختر فريق",
       "NONE": "لا شيء",
-      "NO_TEAMS_AVAILABLE": "لا توجد فرق مضافة إلى هذا الحساب حتى الآن.",
-      "ASSIGN_SELECTED_TEAMS": "تعيين فريق محدد.",
       "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
       "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
       "ASSIGN_SUCCESFUL": "تم تعيين الفرق بنجاح.",

app/javascript/dashboard/i18n/locale/ar/campaign.json

@@ -88,6 +88,7 @@
       },
       "CARD": {
         "STATUS": {
+          "PROCESSING": "Processing",
           "COMPLETED": "مكتمل",
           "SCHEDULED": "Scheduled"
         },
@@ -146,6 +147,7 @@
       },
       "CARD": {
         "STATUS": {
+          "PROCESSING": "Processing",
           "COMPLETED": "مكتمل",
           "SCHEDULED": "Scheduled"
         },

app/javascript/dashboard/i18n/locale/ar/components.json

@@ -63,6 +63,7 @@
     "CODE": "Code",
     "BULLET_LIST": "Bullet List",
     "ORDERED_LIST": "Ordered List",
-    "TABLE": "Table"
+    "TABLE": "Table",
+    "IMAGE": "Image"
   }
 }

app/javascript/dashboard/i18n/locale/ar/contact.json

@@ -20,6 +20,8 @@
     "CALL": "Call",
     "CALL_INITIATED": "جار الاتصال بجهة الاتصال…",
     "CALL_FAILED": "تعذر بدء المكالمة. الرجاء المحاولة مرة أخرى.",
+    "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+    "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
     "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
@@ -583,8 +585,11 @@
   },
   "CONTACTS_BULK_ACTIONS": {
     "ASSIGN_LABELS": "تعيين التسميات",
+    "REMOVE_LABELS": "Remove Labels",
     "ASSIGN_LABELS_SUCCESS": "تم تعيين التسميات بنجاح.",
     "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "REMOVE_LABELS_SUCCESS": "Labels removed successfully.",
+    "REMOVE_LABELS_FAILED": "Failed to remove labels",
     "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
     "NO_LABELS_FOUND": "No labels available yet.",
     "SELECTED_COUNT": "{count} selected",

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -62,6 +62,7 @@
     "UNSUPPORTED_MESSAGE_FACEBOOK": "هذه الرسالة غير مدعومة، يمكنك مشاهدة هذه الرسالة على تطبيق فيسبوك (Messenger).",
     "UNSUPPORTED_MESSAGE_INSTAGRAM": "هذه الرسالة غير مدعومة، يمكنك عرض هذه الرسالة على تطبيق Instagram.",
     "UNSUPPORTED_MESSAGE_TIKTOK": "هذه الرسالة غير مدعومة. يمكنك مشاهدة هذه الرسالة على تطبيق TikTok.",
+    "UNSUPPORTED_MESSAGE_WHATSAPP": "This message is unsupported. You can view this message on the WhatsApp app.",
     "SUCCESS_DELETE_MESSAGE": "تم حذف الرسالة بنجاح",
     "FAIL_DELETE_MESSSAGE": "تعذر حذف الرسالة! حاول مرة أخرى",
     "NO_RESPONSE": "لا توجد استجابة",
@@ -79,13 +80,22 @@
       "OUTGOING_CALL": "Outgoing call",
       "CALL_IN_PROGRESS": "Call in progress",
       "NO_ANSWER": "No answer",
+      "NO_ANSWER_OUTBOUND_LABEL": "No answer",
+      "NO_ANSWER_OUTBOUND_SUBTEXT": "Contact didn't pick up",
       "MISSED_CALL": "Missed call",
+      "MISSED_CALL_INBOUND_SUBTEXT": "No agent picked up",
+      "MISSED_CALL_DECLINED_BY": "Declined by {agentName}",
       "CALL_ENDED": "Call ended",
+      "HANDLED_BY": "Handled by {agentName}",
       "NOT_ANSWERED_YET": "Not answered yet",
+      "CALLING": "Calling…",
       "THEY_ANSWERED": "They answered",
       "YOU_ANSWERED": "You answered",
       "AGENT_ANSWERED": "{agentName} answered",
-      "JOIN_CALL": "انضم إلى المكالمة"
+      "JOIN_CALL": "انضم إلى المكالمة",
+      "CALL_BACK": "Call back",
+      "TRANSCRIPT_SHOW_MORE": "Show more",
+      "TRANSCRIPT_SHOW_LESS": "Show less"
     },
     "HEADER": {
       "RESOLVE_ACTION": "حل المحادثة",
@@ -100,6 +110,12 @@
       "SNOOZED_UNTIL_TOMORROW": "تأجيل حتى الغد",
       "SNOOZED_UNTIL_NEXT_WEEK": "تأجيل حتى الأسبوع القادم",
       "SNOOZED_UNTIL_NEXT_REPLY": "تأجيل حتى الرد التالي",
+      "WHATSAPP_CALL": "Start WhatsApp call",
+      "WHATSAPP_CALL_FAILED": "Could not start the WhatsApp call.",
+      "VOICE_CALL": "Start call",
+      "VOICE_CALL_FAILED": "Could not start the call.",
+      "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+      "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
       "SLA_STATUS": {
         "FRT": "FRT {status}",
         "NRT": "NRT {status}",
@@ -215,6 +231,7 @@
       "TIP_AUDIORECORDER_ICON": "تسجيل الصوت",
       "TIP_AUDIORECORDER_PERMISSION": "السماح بالوصول إلى الصوت",
       "TIP_AUDIORECORDER_ERROR": "تعذر فتح الصوت",
+      "AUDIO_CONVERSION_FAILED": "Audio conversion failed. Please try again.",
       "DRAG_DROP": "اسحب و أسقط هنا للإرفاق",
       "START_AUDIO_RECORDING": "بدء التسجيل الصوتي",
       "STOP_AUDIO_RECORDING": "إيقاف التسجيل الصوتي",
@@ -299,8 +316,13 @@
       "NOT_ANSWERED_YET": "لم يتم الرد بعد",
       "HANDLED_IN_ANOTHER_TAB": "يتم التعامل معها في علامة تبويب أخرى",
       "REJECT_CALL": "رفض",
+      "DISMISS_CALL": "تجاهل",
       "JOIN_CALL": "انضم إلى المكالمة",
-      "END_CALL": "إنهاء المكالمة"
+      "END_CALL": "إنهاء المكالمة",
+      "MUTE": "Mute mic",
+      "UNMUTE": "Unmute mic",
+      "VIEW_CHAT_HISTORY": "View chat history",
+      "GO_TO_CONVERSATION": "Go to conversation thread"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/ar/helpCenter.json

@@ -607,9 +607,12 @@
         "DRAFT": "مسودة",
         "ARCHIVE": "Archive",
         "TRANSLATE": "ترجم",
+        "MOVE_TO_CATEGORY": "الفئة",
         "DELETE": "حذف",
         "STATUS_SUCCESS": "Articles updated successfully",
         "STATUS_ERROR": "Failed to update articles",
+        "CATEGORY_SUCCESS": "Articles moved successfully",
+        "CATEGORY_ERROR": "Failed to move articles",
         "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
         "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
         "DELETE_CONFIRM": "حذف",
@@ -866,6 +869,28 @@
         },
         "EDIT_CONFIGURATION": "Edit configuration"
       },
+      "LAYOUT_CONTENT": {
+        "HEADER": "المظهر",
+        "DESCRIPTION": "Pick the layout that fits how your visitors read.",
+        "LAYOUT": {
+          "CLASSIC": {
+            "TITLE": "Classic",
+            "DESCRIPTION": "A welcoming home page with search and featured topics."
+          },
+          "SIDEBAR": {
+            "TITLE": "Documentation",
+            "DESCRIPTION": "Side-by-side navigation that keeps every guide a click away."
+          }
+        },
+        "SOCIAL_LINKS": {
+          "HEADER": "Social links",
+          "DESCRIPTION": "Add the handle for each network and your help center builds the full link. Shown in the documentation layout footer.",
+          "PLACEHOLDER": "handle",
+          "ADD": "Add social link",
+          "REMOVE": "حذف"
+        },
+        "SAVE": "Save changes"
+      },
       "API": {
         "CREATE_PORTAL": {
           "SUCCESS_MESSAGE": "تم إنشاء البوابة بنجاح",

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -308,6 +308,7 @@
           "AUTH_PROCESSING": "Authenticating with Meta",
           "WAITING_FOR_BUSINESS_INFO": "Please complete business setup in the Meta window...",
           "PROCESSING": "Setting up your WhatsApp Business Account",
+          "ENABLING_CALLING": "Enabling WhatsApp Calling on your number…",
           "LOADING_SDK": "Loading Facebook SDK...",
           "CANCELLED": "WhatsApp Signup was cancelled",
           "SUCCESS_TITLE": "WhatsApp Business Account Connected!",
@@ -317,7 +318,8 @@
           "AUTH_NOT_COMPLETED": "Authentication not completed. Please restart the process.",
           "SUCCESS_FALLBACK": "WhatsApp Business Account has been successfully configured",
           "MANUAL_FALLBACK": "If your number is already connected to the WhatsApp Business Platform (API), or if you’re a tech provider onboarding your own number, please use the {link} flow",
-          "MANUAL_LINK_TEXT": "manual setup flow"
+          "MANUAL_LINK_TEXT": "manual setup flow",
+          "CALLING_ENABLE_FAILED": "Your WhatsApp inbox is ready, but voice calling couldn't be turned on — this number isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then turn calling on from the inbox's Calls settings."
         },
         "API": {
           "ERROR_MESSAGE": "لم نتمكن من حفظ قناة واتساب"
@@ -465,6 +467,10 @@
             "TITLE": "واتساب",
             "DESCRIPTION": "Support your customers on WhatsApp"
           },
+          "WHATSAPP_CALL": {
+            "TITLE": "WhatsApp Call",
+            "DESCRIPTION": "Take voice calls on your WhatsApp number"
+          },
           "EMAIL": {
             "TITLE": "البريد الإلكتروني",
             "DESCRIPTION": "Connect with Gmail, Outlook, or other providers"
@@ -637,7 +643,8 @@
       "BOT_CONFIGURATION": "اعدادات البوت",
       "ACCOUNT_HEALTH": "Account Health",
       "CSAT": "تقييم رضاء العملاء",
-      "VOICE": "Voice"
+      "VOICE": "Voice",
+      "CALLS": "Calls"
     },
     "VOICE_CONFIGURATION": {
       "ENABLE_VOICE": {
@@ -648,6 +655,26 @@
         "DESCRIPTION": "Voice calling requires Twilio API Key credentials. These are used to generate tokens for agent voice connections."
       }
     },
+    "WHATSAPP_CALLING": {
+      "ENABLE": {
+        "LABEL": "Enable WhatsApp Calling",
+        "DESCRIPTION": "Allow agents to receive and place WhatsApp Cloud calls on this inbox. Customers can call this business number directly from WhatsApp."
+      },
+      "ENABLE_FAILED": "Voice calling couldn't be turned on for this number — it isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then try again.",
+      "PHONE_NUMBER": {
+        "LABEL": "Business phone number",
+        "HELP_TEXT": "WhatsApp number that customers will call."
+      },
+      "HOW_IT_WORKS": {
+        "LABEL": "How it works",
+        "DESCRIPTION": "Calls are placed peer-to-peer between the agent's browser and Meta — no extra credentials are required. Make sure the agent's browser has microphone permission for this site."
+      },
+      "PERMISSION_REQUEST_BODY": {
+        "LABEL": "Call permission request message",
+        "HELP_TEXT": "Shown to the contact when they haven't yet consented to receive calls. Leave blank to use the default.",
+        "PLACEHOLDER": "We would like to call you regarding your conversation."
+      }
+    },
     "CHANNEL_PREFERENCES": "Channel Preferences",
     "WIDGET_FEATURES": "Widget features",
     "ACCOUNT_HEALTH": {
@@ -800,6 +827,10 @@
       "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Manually sync message templates from WhatsApp to update your available templates.",
       "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Sync Templates",
       "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Templates sync initiated successfully. It may take a couple of minutes to update.",
+      "WHATSAPP_CALLING_ENABLED": {
+        "LABEL": "Enable voice calling",
+        "DESCRIPTION": "Allow agents to start and receive WhatsApp voice calls on this inbox. Available only on embedded-signup WhatsApp Cloud channels with calling permission granted by Meta."
+      },
       "UPDATE_PRE_CHAT_FORM_SETTINGS": "Update Pre Chat Form Settings"
     },
     "HELP_CENTER": {

app/javascript/dashboard/i18n/locale/ar/integrations.json

@@ -57,7 +57,8 @@
             "CONTACT_CREATED": "Contact created",
             "CONTACT_UPDATED": "Contact updated",
             "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONVERSATION_TYPING_OFF": "Conversation Typing Off",
+            "INBOX_UPDATED": "Inbox updated"
           }
         },
         "NAME": {

app/javascript/dashboard/i18n/locale/az/bulkActions.json

@@ -1,11 +1,6 @@
 {
   "BULK_ACTION": {
     "CONVERSATIONS_SELECTED": "{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Select agent",
-    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign {conversationCount} {conversationLabel} to",
-    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign {conversationCount} {conversationLabel}?",
-    "GO_BACK_LABEL": "Go back",
-    "ASSIGN_LABEL": "Assign",
     "NONE": "Heç biri",
     "CLEAR_SELECTION": "Clear",
     "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
@@ -20,7 +15,6 @@
     "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
     "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading agents",
     "UPDATE": {
       "CHANGE_STATUS": "Change status",
       "SNOOZE_UNTIL": "Snooze",
@@ -33,16 +27,16 @@
     },
     "LABELS": {
       "ASSIGN_LABELS": "Assign labels",
-      "NO_LABELS_FOUND": "No labels found",
+      "REMOVE_LABELS": "Remove labels",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
+      "REMOVE_SELECTED_LABELS": "Remove selected labels",
       "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
-      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again.",
+      "REMOVE_SUCCESFUL": "Labels removed successfully.",
+      "REMOVE_FAILED": "Failed to remove labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select team",
       "NONE": "None",
-      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
       "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
       "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
       "ASSIGN_SUCCESFUL": "Teams assigned successfully.",

app/javascript/dashboard/i18n/locale/az/campaign.json

@@ -88,6 +88,7 @@
       },
       "CARD": {
         "STATUS": {
+          "PROCESSING": "Processing",
           "COMPLETED": "Completed",
           "SCHEDULED": "Scheduled"
         },
@@ -146,6 +147,7 @@
       },
       "CARD": {
         "STATUS": {
+          "PROCESSING": "Processing",
           "COMPLETED": "Completed",
           "SCHEDULED": "Scheduled"
         },

app/javascript/dashboard/i18n/locale/az/components.json

@@ -63,6 +63,7 @@
     "CODE": "Code",
     "BULLET_LIST": "Bullet List",
     "ORDERED_LIST": "Ordered List",
-    "TABLE": "Table"
+    "TABLE": "Table",
+    "IMAGE": "Image"
   }
 }

app/javascript/dashboard/i18n/locale/az/contact.json

@@ -20,6 +20,8 @@
     "CALL": "Zəng et",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+    "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
     "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
@@ -583,8 +585,11 @@
   },
   "CONTACTS_BULK_ACTIONS": {
     "ASSIGN_LABELS": "Assign Labels",
+    "REMOVE_LABELS": "Remove Labels",
     "ASSIGN_LABELS_SUCCESS": "Labels assigned successfully.",
     "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "REMOVE_LABELS_SUCCESS": "Labels removed successfully.",
+    "REMOVE_LABELS_FAILED": "Failed to remove labels",
     "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
     "NO_LABELS_FOUND": "No labels available yet.",
     "SELECTED_COUNT": "{count} seçildi",

app/javascript/dashboard/i18n/locale/az/conversation.json

@@ -62,6 +62,7 @@
     "UNSUPPORTED_MESSAGE_FACEBOOK": "Bu mesaj dəstəklənmir. Bu mesajı Facebook Messenger tətbiqində görə bilərsiniz.",
     "UNSUPPORTED_MESSAGE_INSTAGRAM": "Bu mesaj dəstəklənmir. Bu mesajı Instagram tətbiqində görə bilərsiniz.",
     "UNSUPPORTED_MESSAGE_TIKTOK": "Bu mesaj dəstəklənmir. Bu mesajı TikTok tətbiqində görə bilərsiniz.",
+    "UNSUPPORTED_MESSAGE_WHATSAPP": "This message is unsupported. You can view this message on the WhatsApp app.",
     "SUCCESS_DELETE_MESSAGE": "Mesaj uğurla silindi",
     "FAIL_DELETE_MESSSAGE": "Mesajı silmək mümkün olmadı! Yenidən cəhd edin",
     "NO_RESPONSE": "Cavab yoxdur",
@@ -79,13 +80,22 @@
       "OUTGOING_CALL": "Gedən zəng",
       "CALL_IN_PROGRESS": "Zəng davam edir",
       "NO_ANSWER": "Cavab yoxdur",
+      "NO_ANSWER_OUTBOUND_LABEL": "Cavab yoxdur",
+      "NO_ANSWER_OUTBOUND_SUBTEXT": "Contact didn't pick up",
       "MISSED_CALL": "Qeyri-işlək zəng",
+      "MISSED_CALL_INBOUND_SUBTEXT": "No agent picked up",
+      "MISSED_CALL_DECLINED_BY": "Declined by {agentName}",
       "CALL_ENDED": "Zəng bitdi",
+      "HANDLED_BY": "Handled by {agentName}",
       "NOT_ANSWERED_YET": "Hələ cavab verilməyib",
+      "CALLING": "Calling…",
       "THEY_ANSWERED": "Onlar cavab verdi",
       "YOU_ANSWERED": "Siz cavab verdiniz",
       "AGENT_ANSWERED": "{agentName} answered",
-      "JOIN_CALL": "Zəngə qoşul"
+      "JOIN_CALL": "Zəngə qoşul",
+      "CALL_BACK": "Call back",
+      "TRANSCRIPT_SHOW_MORE": "Show more",
+      "TRANSCRIPT_SHOW_LESS": "Show less"
     },
     "HEADER": {
       "RESOLVE_ACTION": "Həll et",
@@ -100,6 +110,12 @@
       "SNOOZED_UNTIL_TOMORROW": "Sabaha qədər təxirə salındı",
       "SNOOZED_UNTIL_NEXT_WEEK": "Gələn həftəyə qədər təxirə salındı",
       "SNOOZED_UNTIL_NEXT_REPLY": "Növbəti cavaba qədər təxirə salındı",
+      "WHATSAPP_CALL": "Start WhatsApp call",
+      "WHATSAPP_CALL_FAILED": "Could not start the WhatsApp call.",
+      "VOICE_CALL": "Start call",
+      "VOICE_CALL_FAILED": "Could not start the call.",
+      "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+      "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
       "SLA_STATUS": {
         "FRT": "FRT {status}",
         "NRT": "NRT {status}",
@@ -215,6 +231,7 @@
       "TIP_AUDIORECORDER_ICON": "Səs yaz",
       "TIP_AUDIORECORDER_PERMISSION": "Səsə girişə icazə ver",
       "TIP_AUDIORECORDER_ERROR": "Səsi açmaq mümkün olmadı",
+      "AUDIO_CONVERSION_FAILED": "Audio conversion failed. Please try again.",
       "DRAG_DROP": "Qoşmaq üçün buraya sürükləyin və buraxın",
       "START_AUDIO_RECORDING": "Səs yazısını başla",
       "STOP_AUDIO_RECORDING": "Səs yazısını dayandırın",
@@ -299,8 +316,13 @@
       "NOT_ANSWERED_YET": "Hələ cavab verilməyib",
       "HANDLED_IN_ANOTHER_TAB": "Başqa sekmədə işlənir",
       "REJECT_CALL": "İmtina et",
+      "DISMISS_CALL": "Dismiss",
       "JOIN_CALL": "Zəngə qoşul",
-      "END_CALL": "Zəngi bitir"
+      "END_CALL": "Zəngi bitir",
+      "MUTE": "Mute mic",
+      "UNMUTE": "Unmute mic",
+      "VIEW_CHAT_HISTORY": "View chat history",
+      "GO_TO_CONVERSATION": "Go to conversation thread"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/az/helpCenter.json

@@ -607,9 +607,12 @@
         "DRAFT": "Qaralama",
         "ARCHIVE": "Archive",
         "TRANSLATE": "Tərcümə et",
+        "MOVE_TO_CATEGORY": "Category",
         "DELETE": "Delete",
         "STATUS_SUCCESS": "Articles updated successfully",
         "STATUS_ERROR": "Failed to update articles",
+        "CATEGORY_SUCCESS": "Articles moved successfully",
+        "CATEGORY_ERROR": "Failed to move articles",
         "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
         "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
         "DELETE_CONFIRM": "Delete",
@@ -866,6 +869,28 @@
         },
         "EDIT_CONFIGURATION": "Edit configuration"
       },
+      "LAYOUT_CONTENT": {
+        "HEADER": "Appearance",
+        "DESCRIPTION": "Pick the layout that fits how your visitors read.",
+        "LAYOUT": {
+          "CLASSIC": {
+            "TITLE": "Classic",
+            "DESCRIPTION": "A welcoming home page with search and featured topics."
+          },
+          "SIDEBAR": {
+            "TITLE": "Documentation",
+            "DESCRIPTION": "Side-by-side navigation that keeps every guide a click away."
+          }
+        },
+        "SOCIAL_LINKS": {
+          "HEADER": "Social links",
+          "DESCRIPTION": "Add the handle for each network and your help center builds the full link. Shown in the documentation layout footer.",
+          "PLACEHOLDER": "handle",
+          "ADD": "Add social link",
+          "REMOVE": "Sil"
+        },
+        "SAVE": "Save changes"
+      },
       "API": {
         "CREATE_PORTAL": {
           "SUCCESS_MESSAGE": "Portal created successfully",

app/javascript/dashboard/i18n/locale/az/inboxMgmt.json

@@ -308,6 +308,7 @@
           "AUTH_PROCESSING": "Meta ilə autentifikasiya olunur",
           "WAITING_FOR_BUSINESS_INFO": "Zəhmət olmasa Meta pəncərəsində biznes quraşdırmasını tamamlayın...",
           "PROCESSING": "WhatsApp Biznes Hesabınızı quraşdırırıq",
+          "ENABLING_CALLING": "Enabling WhatsApp Calling on your number…",
           "LOADING_SDK": "Facebook SDK yüklənir...",
           "CANCELLED": "WhatsApp Qeydiyyatı ləğv edildi",
           "SUCCESS_TITLE": "WhatsApp Biznes Hesabı Qoşuldu!",
@@ -317,7 +318,8 @@
           "AUTH_NOT_COMPLETED": "Autentifikasiya tamamlanmadı. Zəhmət olmasa prosesi yenidən başladın.",
           "SUCCESS_FALLBACK": "WhatsApp Biznes Hesabı uğurla konfiqurasiya edildi",
           "MANUAL_FALLBACK": "Əgər nömrəniz artıq WhatsApp Business Platformasına (API) qoşulubsa və ya texnoloji təminatçı olaraq öz nömrənizi əlavə edirsinizsə, zəhmət olmasa {link} prosesindən istifadə edin",
-          "MANUAL_LINK_TEXT": "əl ilə qurma prosesi"
+          "MANUAL_LINK_TEXT": "əl ilə qurma prosesi",
+          "CALLING_ENABLE_FAILED": "Your WhatsApp inbox is ready, but voice calling couldn't be turned on — this number isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then turn calling on from the inbox's Calls settings."
         },
         "API": {
           "ERROR_MESSAGE": "WhatsApp kanalını yadda saxlaya bilmədik"
@@ -465,6 +467,10 @@
             "TITLE": "WhatsApp",
             "DESCRIPTION": "Müştərilərinizi WhatsApp-da dəstəkləyin"
           },
+          "WHATSAPP_CALL": {
+            "TITLE": "WhatsApp Call",
+            "DESCRIPTION": "Take voice calls on your WhatsApp number"
+          },
           "EMAIL": {
             "TITLE": "Elektron Poçt",
             "DESCRIPTION": "Gmail, Outlook və ya digər təminatçılarla qoşulun"
@@ -637,7 +643,8 @@
       "BOT_CONFIGURATION": "Bot Konfiqurasiyası",
       "ACCOUNT_HEALTH": "Hesabın sağlamlığı",
       "CSAT": "CSAT",
-      "VOICE": "Səs"
+      "VOICE": "Səs",
+      "CALLS": "Calls"
     },
     "VOICE_CONFIGURATION": {
       "ENABLE_VOICE": {
@@ -648,6 +655,26 @@
         "DESCRIPTION": "Voice calling requires Twilio API Key credentials. These are used to generate tokens for agent voice connections."
       }
     },
+    "WHATSAPP_CALLING": {
+      "ENABLE": {
+        "LABEL": "Enable WhatsApp Calling",
+        "DESCRIPTION": "Allow agents to receive and place WhatsApp Cloud calls on this inbox. Customers can call this business number directly from WhatsApp."
+      },
+      "ENABLE_FAILED": "Voice calling couldn't be turned on for this number — it isn't enrolled in the WhatsApp Business Calling API yet. Reach out to Meta or your WhatsApp Business Solution Provider to onboard it, then try again.",
+      "PHONE_NUMBER": {
+        "LABEL": "Business phone number",
+        "HELP_TEXT": "WhatsApp number that customers will call."
+      },
+      "HOW_IT_WORKS": {
+        "LABEL": "How it works",
+        "DESCRIPTION": "Calls are placed peer-to-peer between the agent's browser and Meta — no extra credentials are required. Make sure the agent's browser has microphone permission for this site."
+      },
+      "PERMISSION_REQUEST_BODY": {
+        "LABEL": "Call permission request message",
+        "HELP_TEXT": "Shown to the contact when they haven't yet consented to receive calls. Leave blank to use the default.",
+        "PLACEHOLDER": "We would like to call you regarding your conversation."
+      }
+    },
     "CHANNEL_PREFERENCES": "Kanal üstünlükləri",
     "WIDGET_FEATURES": "Widget xüsusiyyətləri",
     "ACCOUNT_HEALTH": {
@@ -800,6 +827,10 @@
       "WHATSAPP_TEMPLATES_SYNC_SUBHEADER": "Mövcud şablonlarınızı yeniləmək üçün WhatsApp-dan mesaj şablonlarını əl ilə sinxronlaşdırın.",
       "WHATSAPP_TEMPLATES_SYNC_BUTTON": "Şablonları sinxronlaşdır",
       "WHATSAPP_TEMPLATES_SYNC_SUCCESS": "Şablonların sinxronizasiyası uğurla başlandı. Yenilənməsi bir neçə dəqiqə çəkə bilər.",
+      "WHATSAPP_CALLING_ENABLED": {
+        "LABEL": "Enable voice calling",
+        "DESCRIPTION": "Allow agents to start and receive WhatsApp voice calls on this inbox. Available only on embedded-signup WhatsApp Cloud channels with calling permission granted by Meta."
+      },
       "UPDATE_PRE_CHAT_FORM_SETTINGS": "Pre Chat Form Parametrlərini Yeniləyin"
     },
     "HELP_CENTER": {

app/javascript/dashboard/i18n/locale/az/integrations.json

@@ -57,7 +57,8 @@
             "CONTACT_CREATED": "Əlaqə yaradıldı",
             "CONTACT_UPDATED": "Əlaqə yeniləndi",
             "CONVERSATION_TYPING_ON": "Söhbət Yazılır",
-            "CONVERSATION_TYPING_OFF": "Söhbət Yazması Söndürülüb"
+            "CONVERSATION_TYPING_OFF": "Söhbət Yazması Söndürülüb",
+            "INBOX_UPDATED": "Inbox updated"
           }
         },
         "NAME": {

app/javascript/dashboard/i18n/locale/bg/bulkActions.json

@@ -1,11 +1,6 @@
 {
   "BULK_ACTION": {
     "CONVERSATIONS_SELECTED": "{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Изберете агент",
-    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign {conversationCount} {conversationLabel} to",
-    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign {conversationCount} {conversationLabel}?",
-    "GO_BACK_LABEL": "Go back",
-    "ASSIGN_LABEL": "Assign",
     "NONE": "None",
     "CLEAR_SELECTION": "Clear",
     "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
@@ -20,7 +15,6 @@
     "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
     "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading agents",
     "UPDATE": {
       "CHANGE_STATUS": "Change status",
       "SNOOZE_UNTIL": "Snooze",
@@ -33,16 +27,16 @@
     },
     "LABELS": {
       "ASSIGN_LABELS": "Assign labels",
-      "NO_LABELS_FOUND": "Няма намерени етикети",
+      "REMOVE_LABELS": "Remove labels",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
+      "REMOVE_SELECTED_LABELS": "Remove selected labels",
       "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
-      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again.",
+      "REMOVE_SUCCESFUL": "Labels removed successfully.",
+      "REMOVE_FAILED": "Failed to remove labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Изберете екип",
       "NONE": "Нито един",
-      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
       "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
       "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
       "ASSIGN_SUCCESFUL": "Teams assigned successfully.",

app/javascript/dashboard/i18n/locale/bg/campaign.json

@@ -88,6 +88,7 @@
       },
       "CARD": {
         "STATUS": {
+          "PROCESSING": "Processing",
           "COMPLETED": "Завършено",
           "SCHEDULED": "Scheduled"
         },
@@ -146,6 +147,7 @@
       },
       "CARD": {
         "STATUS": {
+          "PROCESSING": "Processing",
           "COMPLETED": "Завършено",
           "SCHEDULED": "Scheduled"
         },

app/javascript/dashboard/i18n/locale/bg/components.json

@@ -63,6 +63,7 @@
     "CODE": "Code",
     "BULLET_LIST": "Bullet List",
     "ORDERED_LIST": "Ordered List",
-    "TABLE": "Table"
+    "TABLE": "Table",
+    "IMAGE": "Image"
   }
 }

app/javascript/dashboard/i18n/locale/bg/contact.json

@@ -20,6 +20,8 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+    "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
     "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
@@ -583,8 +585,11 @@
   },
   "CONTACTS_BULK_ACTIONS": {
     "ASSIGN_LABELS": "Assign Labels",
+    "REMOVE_LABELS": "Remove Labels",
     "ASSIGN_LABELS_SUCCESS": "Labels assigned successfully.",
     "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "REMOVE_LABELS_SUCCESS": "Labels removed successfully.",
+    "REMOVE_LABELS_FAILED": "Failed to remove labels",
     "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
     "NO_LABELS_FOUND": "No labels available yet.",
     "SELECTED_COUNT": "{count} selected",

app/javascript/dashboard/i18n/locale/bg/conversation.json

@@ -62,6 +62,7 @@
     "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
     "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "UNSUPPORTED_MESSAGE_TIKTOK": "This message is unsupported. You can view this message on the TikTok app.",
+    "UNSUPPORTED_MESSAGE_WHATSAPP": "This message is unsupported. You can view this message on the WhatsApp app.",
     "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
     "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
@@ -79,13 +80,22 @@
       "OUTGOING_CALL": "Outgoing call",
       "CALL_IN_PROGRESS": "Call in progress",
       "NO_ANSWER": "No answer",
+      "NO_ANSWER_OUTBOUND_LABEL": "No answer",
+      "NO_ANSWER_OUTBOUND_SUBTEXT": "Contact didn't pick up",
       "MISSED_CALL": "Missed call",
+      "MISSED_CALL_INBOUND_SUBTEXT": "No agent picked up",
+      "MISSED_CALL_DECLINED_BY": "Declined by {agentName}",
       "CALL_ENDED": "Call ended",
+      "HANDLED_BY": "Handled by {agentName}",
       "NOT_ANSWERED_YET": "Not answered yet",
+      "CALLING": "Calling…",
       "THEY_ANSWERED": "They answered",
       "YOU_ANSWERED": "You answered",
       "AGENT_ANSWERED": "{agentName} answered",
-      "JOIN_CALL": "Join call"
+      "JOIN_CALL": "Join call",
+      "CALL_BACK": "Call back",
+      "TRANSCRIPT_SHOW_MORE": "Show more",
+      "TRANSCRIPT_SHOW_LESS": "Show less"
     },
     "HEADER": {
       "RESOLVE_ACTION": "Resolve",
@@ -100,6 +110,12 @@
       "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
       "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
       "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
+      "WHATSAPP_CALL": "Start WhatsApp call",
+      "WHATSAPP_CALL_FAILED": "Could not start the WhatsApp call.",
+      "VOICE_CALL": "Start call",
+      "VOICE_CALL_FAILED": "Could not start the call.",
+      "WHATSAPP_CALL_PERMISSION_REQUESTED": "Sent a call permission request to the contact. Try again once they accept.",
+      "WHATSAPP_CALL_PERMISSION_PENDING": "Call permission request already sent recently. Try again once the contact accepts.",
       "SLA_STATUS": {
         "FRT": "FRT {status}",
         "NRT": "NRT {status}",
@@ -215,6 +231,7 @@
       "TIP_AUDIORECORDER_ICON": "Record audio",
       "TIP_AUDIORECORDER_PERMISSION": "Allow access to audio",
       "TIP_AUDIORECORDER_ERROR": "Could not open the audio",
+      "AUDIO_CONVERSION_FAILED": "Audio conversion failed. Please try again.",
       "DRAG_DROP": "Drag and drop here to attach",
       "START_AUDIO_RECORDING": "Start audio recording",
       "STOP_AUDIO_RECORDING": "Stop audio recording",
@@ -299,8 +316,13 @@
       "NOT_ANSWERED_YET": "Not answered yet",
       "HANDLED_IN_ANOTHER_TAB": "Being handled in another tab",
       "REJECT_CALL": "Reject",
+      "DISMISS_CALL": "Dismiss",
       "JOIN_CALL": "Join call",
-      "END_CALL": "End call"
+      "END_CALL": "End call",
+      "MUTE": "Mute mic",
+      "UNMUTE": "Unmute mic",
+      "VIEW_CHAT_HISTORY": "View chat history",
+      "GO_TO_CONVERSATION": "Go to conversation thread"
     }
   },
   "EMAIL_TRANSCRIPT": {

app/javascript/dashboard/i18n/locale/bg/helpCenter.json

@@ -607,9 +607,12 @@
         "DRAFT": "Draft",
         "ARCHIVE": "Archive",
         "TRANSLATE": "Translate",
+        "MOVE_TO_CATEGORY": "Category",
         "DELETE": "Изтрий",
         "STATUS_SUCCESS": "Articles updated successfully",
         "STATUS_ERROR": "Failed to update articles",
+        "CATEGORY_SUCCESS": "Articles moved successfully",
+        "CATEGORY_ERROR": "Failed to move articles",
         "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
         "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
         "DELETE_CONFIRM": "Изтрий",
@@ -866,6 +869,28 @@
         },
         "EDIT_CONFIGURATION": "Edit configuration"
       },
+      "LAYOUT_CONTENT": {
+        "HEADER": "Appearance",
+        "DESCRIPTION": "Pick the layout that fits how your visitors read.",
+        "LAYOUT": {
+          "CLASSIC": {
+            "TITLE": "Classic",
+            "DESCRIPTION": "A welcoming home page with search and featured topics."
+          },
+          "SIDEBAR": {
+            "TITLE": "Documentation",
+            "DESCRIPTION": "Side-by-side navigation that keeps every guide a click away."
+          }
+        },
+        "SOCIAL_LINKS": {
+          "HEADER": "Social links",
+          "DESCRIPTION": "Add the handle for each network and your help center builds the full link. Shown in the documentation layout footer.",
+          "PLACEHOLDER": "handle",
+          "ADD": "Add social link",
+          "REMOVE": "Remove"
+        },
+        "SAVE": "Save changes"
+      },
       "API": {
         "CREATE_PORTAL": {
           "SUCCESS_MESSAGE": "Portal created successfully",