ed3059c1aa
Documents the existing API inbox webhook_url request field and expands inbox create/update request docs with channel-specific schemas and examples. Closes #14591 ## Why API inboxes already accept channel.webhook_url through Channel::Api editable attributes, but the OpenAPI request schemas did not document the field. The previous mixed channel object also made it hard to see which fields belong to each supported channel type. ## What changed - Added named channel payload schemas for supported inbox create channel types. - Added channel-specific create request samples in this order: Website inbox, API channel, Email channel, LINE channel, Telegram channel, WhatsApp channel, SMS channel. - Added common inbox fields such as greeting_enabled, greeting_message, enable_auto_assignment, working_hours_enabled, and timezone to request samples. - Kept website-only flags such as allow_messages_after_resolved and enable_email_collect only in website inbox samples. - Annotated inbox request field descriptions with channel availability where Swagger UI cannot dynamically filter fields. - Added channel-specific update settings schemas and request samples for editable channel attributes. - Documented channel.webhook_url for API inbox create/update payloads. - Rebuilt generated Swagger JSON and tag-group specs. ## Screenshots **Website inbox request sample** Shows the request sample selector set to Website inbox, including website-only fields such as enable_email_collect and allow_messages_after_resolved. <img width="3840" height="2160" alt="Website inbox request sample" src="https://github.com/user-attachments/assets/ad130f04-b336-4cc3-aba1-e934b646d447" /> **API channel request sample** Shows the selector switched to API channel, with API-specific fields such as webhook_url, hmac_mandatory, and additional_attributes. <img width="3840" height="2160" alt="API channel request sample" src="https://github.com/user-attachments/assets/09484816-1d47-490f-9ab4-195835ed5cd3" /> **Expanded channel schema** Shows the request-body schema with channel expanded, including the type selector and channel-specific fields under it. <img width="3840" height="2160" alt="Expanded channel schema" src="https://github.com/user-attachments/assets/f6c4878e-ac34-40fe-8be3-5913f27cbdd8" /> ## Validation - bundle exec rake swagger:build - bundle exec rspec spec/swagger/openapi_spec.rb - Rendered the local Swagger page and verified the request sample dropdown order and API channel payload. --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
✨ Captain – AI Agent for Support
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
💬 Omnichannel Support Desk
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
📚 Help center portal
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
- Keyboard Shortcuts and a Command Bar for quick navigation.
- Canned Responses to reply faster to frequently asked questions.
- Auto-Assignment to route conversations based on agent availability.
- Multi-lingual Support to serve customers in multiple languages.
- Custom Views and Filters for better inbox organization.
- Business Hours and Auto-Responders to manage response expectations.
- Teams and Automation tools for scaling support workflows.
- Agent Capacity Management to balance workload across the team.
Customer Data & Segmentation
- Contact Management with profiles and interaction history.
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- Campaigns to proactively engage customers.
- Custom Attributes for storing additional customer data.
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Integrations
- Slack Integration to manage conversations directly from Slack.
- Dialogflow Integration for chatbot automation.
- Dashboard Apps to embed internal tools within Chatwoot.
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- Use Google Translate to translate messages from your customers in realtime.
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Reports & Insights
- Live View of ongoing conversations for real-time monitoring.
- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
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Documentation
Detailed documentation is available at chatwoot.com/help-center.
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The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.
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For other supported options, checkout our deployment page.
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