add Open API v3 developer docs

2025-05-08 12:47:22 +07:00
1463 changed files with 10903 additions and 65571 deletions
@@ -73,15 +73,15 @@ jobs:
              libvips

      - run:
-          name: Install RVM and Ruby 3.4.4
+          name: Install RVM and Ruby 3.3.3
          command: |
            sudo apt-get install -y gpg
            gpg --keyserver hkp://keyserver.ubuntu.com --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3 7D2BAF1CF37B13E2069D6956105BD0E739499BDB
            \curl -sSL https://get.rvm.io | bash -s stable
            echo 'source ~/.rvm/scripts/rvm' >> $BASH_ENV
            source ~/.rvm/scripts/rvm
-            rvm install "3.4.4"
-            rvm use 3.4.4 --default
+            rvm install "3.3.3"
+            rvm use 3.3.3 --default
            gem install bundler -v 2.5.16

      - run:
@@ -4,15 +4,5 @@ FROM ghcr.io/chatwoot/chatwoot_codespace:latest

 # Do the set up required for chatwoot app
 WORKDIR /workspace
-
-# Copy dependency files first for better caching
-COPY package.json pnpm-lock.yaml ./
-COPY Gemfile Gemfile.lock ./
-
-# Install dependencies (will be cached if files don't change)
-RUN pnpm install --frozen-lockfile && \
-    gem install bundler && \
-    bundle install --jobs=$(nproc)
-
-# Copy source code after dependencies are installed
 COPY . /workspace
+RUN yarn && gem install bundler && bundle install
@@ -1,16 +1,12 @@
-ARG VARIANT="ubuntu-22.04"
+
+ARG VARIANT

 FROM mcr.microsoft.com/vscode/devcontainers/base:0-${VARIANT}

-ENV DEBIAN_FRONTEND=noninteractive
-
 ARG NODE_VERSION
 ARG RUBY_VERSION
 ARG USER_UID
 ARG USER_GID
-ARG PNPM_VERSION="10.2.0"
-ENV PNPM_VERSION ${PNPM_VERSION}
-ENV RUBY_CONFIGURE_OPTS=--disable-install-doc

 # Update args in docker-compose.yaml to set the UID/GID of the "vscode" user.
 RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
@@ -19,80 +15,61 @@ RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
        && chmod -R $USER_UID:$USER_GID /home/vscode; \
    fi

-RUN NODE_MAJOR=$(echo $NODE_VERSION | cut -d. -f1) \
-    && curl -fsSL https://deb.nodesource.com/setup_${NODE_MAJOR}.x | bash - \
-    && apt-get update \
-    && apt-get -y install --no-install-recommends \
-        build-essential \
-        libssl-dev \
-        zlib1g-dev \
-        gnupg \
-        tar \
-        tzdata \
-        postgresql-client \
-        libpq-dev \
-        git \
-        imagemagick \
-        libyaml-dev \
-        curl \
-        ca-certificates \
-        tmux \
-        nodejs \
-    && apt-get clean \
-    && rm -rf /var/lib/apt/lists/* /tmp/* /var/tmp/*
+RUN apt-get update && export DEBIAN_FRONTEND=noninteractive \
+  && apt-get -y install --no-install-recommends \
+    build-essential \
+    libssl-dev \
+    zlib1g-dev \
+    gnupg2 \
+    tar \
+    tzdata \
+    postgresql-client \
+    libpq-dev \
+    yarn \
+    git \
+    imagemagick \
+    tmux \
+    zsh \
+    git-flow \
+    npm \
+    libyaml-dev

-# Install rbenv and ruby for root user first
-RUN git clone --depth 1 https://github.com/rbenv/rbenv.git ~/.rbenv \
+# Install rbenv and ruby
+RUN git clone https://github.com/rbenv/rbenv.git ~/.rbenv \
    &&  echo 'export PATH="$HOME/.rbenv/bin:$PATH"' >> ~/.bashrc \
    &&  echo 'eval "$(rbenv init -)"' >> ~/.bashrc
 ENV PATH "/root/.rbenv/bin/:/root/.rbenv/shims/:$PATH"
-RUN git clone --depth 1 https://github.com/rbenv/ruby-build.git && \
+RUN git clone https://github.com/rbenv/ruby-build.git && \
    PREFIX=/usr/local ./ruby-build/install.sh

 RUN rbenv install $RUBY_VERSION && \
    rbenv global $RUBY_VERSION && \
    rbenv versions

-# Set up rbenv for vscode user
-RUN su - vscode -c "git clone --depth 1 https://github.com/rbenv/rbenv.git ~/.rbenv" \
-    && su - vscode -c "echo 'export PATH=\"\$HOME/.rbenv/bin:\$PATH\"' >> ~/.bashrc" \
-    && su - vscode -c "echo 'eval \"\$(rbenv init -)\"' >> ~/.bashrc" \
-    && su - vscode -c "PATH=\"/home/vscode/.rbenv/bin:\$PATH\" rbenv install $RUBY_VERSION" \
-    && su - vscode -c "PATH=\"/home/vscode/.rbenv/bin:\$PATH\" rbenv global $RUBY_VERSION"
-
-# Install overmind and gh in single layer
+# Install overmind
 RUN curl -L https://github.com/DarthSim/overmind/releases/download/v2.1.0/overmind-v2.1.0-linux-amd64.gz > overmind.gz \
  && gunzip overmind.gz \
-  && mv overmind /usr/local/bin \
-  && chmod +x /usr/local/bin/overmind \
-  && curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | dd of=/usr/share/keyrings/githubcli-archive-keyring.gpg \
-  && echo "deb [arch=$(dpkg --print-architecture) signed-by=/usr/share/keyrings/githubcli-archive-keyring.gpg] https://cli.github.com/packages stable main" | tee /etc/apt/sources.list.d/github-cli.list > /dev/null \
-  && apt-get update \
-  && apt-get install -y --no-install-recommends gh \
-  && apt-get clean \
-  && rm -rf /var/lib/apt/lists/* /tmp/* /var/tmp/*
+  && sudo mv overmind /usr/local/bin \
+  && chmod +x /usr/local/bin/overmind
+
+
+# Install gh
+RUN curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | sudo dd of=/usr/share/keyrings/githubcli-archive-keyring.gpg \
+   && echo "deb [arch=$(dpkg --print-architecture) signed-by=/usr/share/keyrings/githubcli-archive-keyring.gpg] https://cli.github.com/packages stable main" | sudo tee /etc/apt/sources.list.d/github-cli.list > /dev/null \
+   && sudo apt update \
+   && sudo apt install gh


 # Do the set up required for chatwoot app
 WORKDIR /workspace
-RUN chown vscode:vscode /workspace
+COPY . /workspace

-# set up node js, pnpm and claude code in single layer
-RUN npm install -g pnpm@${PNPM_VERSION} @anthropic-ai/claude-code \
-    && npm cache clean --force
+# set up ruby
+COPY Gemfile Gemfile.lock ./
+RUN gem install bundler && bundle install

-# Switch to vscode user
-USER vscode
-ENV PATH="/home/vscode/.rbenv/bin:/home/vscode/.rbenv/shims:$PATH"
-
-# Copy dependency files first for better caching
-COPY --chown=vscode:vscode Gemfile Gemfile.lock package.json pnpm-lock.yaml ./
-
-# Install dependencies as vscode user
-RUN eval "$(rbenv init -)" \
-    && gem install bundler -N \
-    && bundle install --jobs=$(nproc) \
-    && pnpm install --frozen-lockfile
-
-# Copy source code after dependencies are installed
-COPY --chown=vscode:vscode . /workspace
+# set up node js
+RUN npm install n -g && \
+    n $NODE_VERSION
+RUN npm install --global yarn
+RUN yarn
@@ -4,26 +4,17 @@
  "dockerComposeFile": "docker-compose.yml",

  "settings": {
-    "terminal.integrated.shell.linux": "/bin/zsh",
-    "extensions.showRecommendationsOnlyOnDemand": true,
-    "editor.formatOnSave": true,
-    "files.trimTrailingWhitespace": true,
-    "files.insertFinalNewline": true,
-    "search.exclude": {
-      "**/node_modules": true,
-      "**/tmp": true,
-      "**/log": true,
-      "**/coverage": true,
-      "**/public/packs": true
-    }
+    "terminal.integrated.shell.linux": "/bin/zsh"
  },


  // Add the IDs of extensions you want installed when the container is created.
  "extensions": [
-    "Shopify.ruby-lsp",
+    "rebornix.Ruby",
    "misogi.ruby-rubocop",
+    "wingrunr21.vscode-ruby",
    "davidpallinder.rails-test-runner",
+    "eamodio.gitlens",
    "github.copilot",
    "mrmlnc.vscode-duplicate"
  ],
@@ -32,15 +23,15 @@
  // 5432 postgres
  // 6379 redis
  // 1025,8025 mailhog
-  "forwardPorts": [8025, 3000, 3036],
+  "forwardPorts": [8025, 3000, 3035],

-  "postCreateCommand": ".devcontainer/scripts/setup.sh && POSTGRES_STATEMENT_TIMEOUT=600s bundle exec rake db:chatwoot_prepare && pnpm install",
+  "postCreateCommand": ".devcontainer/scripts/setup.sh && POSTGRES_STATEMENT_TIMEOUT=600s bundle exec rake db:chatwoot_prepare && yarn",
  "portsAttributes": {
    "3000": {
      "label": "Rails Server"
    },
-    "3036": {
-      "label": "Vite Dev Server"
+    "3035": {
+      "label": "Webpack Dev Server"
    },
    "8025": {
      "label": "Mailhog UI"
@@ -1,18 +0,0 @@
-# Docker Compose file for building the base image in GitHub Actions
-# Usage: docker-compose -f .devcontainer/docker-compose.base.yml build base
-
-version: '3'
-
-services:
-  base:
-    build:
-      context: ..
-      dockerfile: .devcontainer/Dockerfile.base
-      args:
-        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.4.4'
-        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: '1000'
-        USER_GID: '1000'
-    image: ghcr.io/chatwoot/chatwoot_codespace:latest
@@ -5,6 +5,19 @@
 version: '3'

 services:
+  base:
+    build:
+      context: ..
+      dockerfile: .devcontainer/Dockerfile.base
+      args:
+        VARIANT: 'ubuntu-22.04'
+        NODE_VERSION: '23.7.0'
+        RUBY_VERSION: '3.3.3'
+        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
+        USER_UID: '1000'
+        USER_GID: '1000'
+    image: base:latest
+
  app:
    build:
      context: ..
@@ -12,7 +25,7 @@ services:
      args:
        VARIANT: 'ubuntu-22.04'
        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.4.4'
+        RUBY_VERSION: '3.3.3'
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
        USER_UID: '1000'
        USER_GID: '1000'
@@ -2,15 +2,12 @@ cp .env.example .env
 sed -i -e '/REDIS_URL/ s/=.*/=redis:\/\/localhost:6379/' .env
 sed -i -e '/POSTGRES_HOST/ s/=.*/=localhost/' .env
 sed -i -e '/SMTP_ADDRESS/ s/=.*/=localhost/' .env
-sed -i -e "/FRONTEND_URL/ s/=.*/=https:\/\/$CODESPACE_NAME-3000.app.github.dev/" .env
-
-# Setup Claude Code API key if available
-if [ -n "$CLAUDE_CODE_API_KEY" ]; then
-  mkdir -p ~/.claude
-  echo '{"apiKeyHelper": "~/.claude/anthropic_key.sh"}' > ~/.claude/settings.json
-  echo "echo \"$CLAUDE_CODE_API_KEY\"" > ~/.claude/anthropic_key.sh
-  chmod +x ~/.claude/anthropic_key.sh
-fi
+sed -i -e "/FRONTEND_URL/ s/=.*/=https:\/\/$CODESPACE_NAME-3000.githubpreview.dev/" .env
+sed -i -e "/WEBPACKER_DEV_SERVER_PUBLIC/ s/=.*/=https:\/\/$CODESPACE_NAME-3035.githubpreview.dev/" .env
+# uncomment the webpacker env variable
+sed -i -e '/WEBPACKER_DEV_SERVER_PUBLIC/s/^# //' .env
+# fix the error with webpacker
+echo 'export NODE_OPTIONS=--openssl-legacy-provider' >> ~/.zshrc

 # codespaces make the ports public
-gh codespace ports visibility 3000:public 3036:public 8025:public -c $CODESPACE_NAME
+gh codespace ports visibility 3000:public 3035:public 8025:public -c $CODESPACE_NAME
@@ -2,7 +2,7 @@
 # https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables/#rails-production-variables

 # Used to verify the integrity of signed cookies. so ensure a secure value is set
-# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols.
+# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols. 
 # Use `rake secret` to generate this variable
 SECRET_KEY_BASE=replace_with_lengthy_secure_hex

@@ -216,8 +216,6 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # ENABLE_RACK_ATTACK=true
 # RACK_ATTACK_LIMIT=300
 # ENABLE_RACK_ATTACK_WIDGET_API=true
-# Comma-separated list of trusted IPs that bypass Rack Attack throttling rules
-# RACK_ATTACK_ALLOWED_IPS=127.0.0.1,::1,192.168.0.10

 ## Running chatwoot as an API only server
 ## setting this value to true will disable the frontend dashboard endpoints
@@ -259,3 +257,4 @@ AZURE_APP_SECRET=
 # Set to true if you want to remove stale contact inboxes
 # contact_inboxes with no conversation older than 90 days will be removed
 # REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false
+
@@ -19,5 +19,6 @@ jobs:

    - name: Build the Codespace Base Image
      run: |
-        docker compose -f .devcontainer/docker-compose.base.yml build base
+        docker-compose -f .devcontainer/docker-compose.yml build base
+        docker tag base:latest ghcr.io/chatwoot/chatwoot_codespace:latest
        docker push ghcr.io/chatwoot/chatwoot_codespace:latest
@@ -71,6 +71,9 @@ test/cypress/videos/*
 /config/master.key
 /config/*.enc

+#ignore files under .vscode directory
+.vscode
+.cursor

 # yalc for local testing
 .yalc
@@ -89,8 +92,5 @@ yarn-debug.log*
 # https://vitejs.dev/guide/env-and-mode.html#env-files
 *.local

-
-# TextEditors & AI Agents config files
-.vscode
-.claude/settings.local.json
-.cursor
+# Claude.ai config file
+CLAUDE.md
@@ -1,10 +1,7 @@
-plugins:
+require:
  - rubocop-performance
  - rubocop-rails
  - rubocop-rspec
-  - rubocop-factory_bot
-
-require:
  - ./rubocop/use_from_email.rb
  - ./rubocop/custom_cop_location.rb

@@ -16,61 +13,44 @@ Metrics/ClassLength:
  Exclude:
    - 'app/models/message.rb'
    - 'app/models/conversation.rb'
-
 Metrics/MethodLength:
  Max: 19
-  Exclude:
-    - 'enterprise/lib/captain/agent.rb'
-
 RSpec/ExampleLength:
  Max: 25
-
 Style/Documentation:
  Enabled: false
-
 Style/ExponentialNotation:
  Enabled: false
-
 Style/FrozenStringLiteralComment:
  Enabled: false
-
 Style/SymbolArray:
  Enabled: false
-
 Style/OpenStructUse:
  Enabled: false
-
 Style/OptionalBooleanParameter:
  Exclude:
    - 'app/services/email_templates/db_resolver_service.rb'
    - 'app/dispatchers/dispatcher.rb'
-
 Style/GlobalVars:
  Exclude:
    - 'config/initializers/01_redis.rb'
    - 'config/initializers/rack_attack.rb'
    - 'lib/redis/alfred.rb'
    - 'lib/global_config.rb'
-
 Style/ClassVars:
  Exclude:
    - 'app/services/email_templates/db_resolver_service.rb'
-
 Lint/MissingSuper:
  Exclude:
    - 'app/drops/base_drop.rb'
-
 Lint/SymbolConversion:
  Enabled: false
-
 Lint/EmptyBlock:
  Exclude:
    - 'app/views/api/v1/accounts/conversations/toggle_status.json.jbuilder'
-
 Lint/OrAssignmentToConstant:
  Exclude:
    - 'lib/redis/config.rb'
-
 Metrics/BlockLength:
  Max: 30
  Exclude:
@@ -78,16 +58,10 @@ Metrics/BlockLength:
    - '**/routes.rb'
    - 'config/environments/*'
    - db/schema.rb
-
 Metrics/ModuleLength:
  Exclude:
    - lib/seeders/message_seeder.rb
    - spec/support/slack_stubs.rb
-
-Rails/HelperInstanceVariable:
-  Exclude:
-    - enterprise/app/helpers/captain/chat_helper.rb
-
 Rails/ApplicationController:
  Exclude:
    - 'app/controllers/api/v1/widget/messages_controller.rb'
@@ -97,101 +71,74 @@ Rails/ApplicationController:
    - 'app/controllers/platform_controller.rb'
    - 'app/controllers/public_controller.rb'
    - 'app/controllers/survey/responses_controller.rb'
-
 Rails/FindEach:
  Enabled: true
  Include:
    - 'app/**/*.rb'
-
 Rails/CompactBlank:
  Enabled: false
-
 Rails/EnvironmentVariableAccess:
  Enabled: false
-
 Rails/TimeZoneAssignment:
  Enabled: false
-
 Rails/RedundantPresenceValidationOnBelongsTo:
  Enabled: false
-
-Rails/InverseOf:
-  Exclude:
-    - enterprise/app/models/captain/assistant.rb
-
-Rails/UniqueValidationWithoutIndex:
-  Exclude:
-    - app/models/canned_response.rb
-    - app/models/telegram_bot.rb
-    - enterprise/app/models/captain_inbox.rb
-    - 'app/models/channel/twitter_profile.rb'
-    - 'app/models/webhook.rb'
-    - 'app/models/contact.rb'
-
 Style/ClassAndModuleChildren:
  EnforcedStyle: compact
  Exclude:
    - 'config/application.rb'
    - 'config/initializers/monkey_patches/*'
-
 Style/MapToHash:
  Enabled: false
-
 Style/HashSyntax:
  Enabled: true
  EnforcedStyle: no_mixed_keys
  EnforcedShorthandSyntax: never
-
 RSpec/NestedGroups:
  Enabled: true
  Max: 4
-
 RSpec/MessageSpies:
  Enabled: false
-
 RSpec/StubbedMock:
  Enabled: false
-
+RSpec/FactoryBot/SyntaxMethods:
+  Enabled: false
 Naming/VariableNumber:
  Enabled: false
-
 Naming/MemoizedInstanceVariableName:
  Exclude:
    - 'app/models/message.rb'
-
 Style/GuardClause:
  Exclude:
    - 'app/builders/account_builder.rb'
    - 'app/models/attachment.rb'
    - 'app/models/message.rb'
-
 Metrics/AbcSize:
  Max: 26
  Exclude:
    - 'app/controllers/concerns/auth_helper.rb'
-
+Rails/UniqueValidationWithoutIndex:
+  Exclude:
+    - 'app/models/channel/twitter_profile.rb'
+    - 'app/models/webhook.rb'
+    - 'app/models/contact.rb'
    - 'app/models/integrations/hook.rb'
    - 'app/models/canned_response.rb'
    - 'app/models/telegram_bot.rb'
-
 Rails/RenderInline:
  Exclude:
    - 'app/controllers/swagger_controller.rb'
-
 Rails/ThreeStateBooleanColumn:
  Exclude:
    - 'db/migrate/20230503101201_create_sla_policies.rb'
-
 RSpec/IndexedLet:
  Enabled: false
-
 RSpec/NamedSubject:
  Enabled: false

 # we should bring this down
 RSpec/MultipleExpectations:
  Max: 7
-
 RSpec/MultipleMemoizedHelpers:
  Max: 14

@@ -219,121 +166,3 @@ AllCops:
    - 'tmp/**/*'
    - 'storage/**/*'
    - 'db/migrate/20230426130150_init_schema.rb'
-
-FactoryBot/SyntaxMethods:
-  Enabled: false
-
-# Disable new rules causing errors
-Layout/LeadingCommentSpace:
-  Enabled: false
-
-Style/ReturnNilInPredicateMethodDefinition:
-  Enabled: false
-
-Style/RedundantParentheses:
-  Enabled: false
-
-Performance/StringIdentifierArgument:
-  Enabled: false
-
-Layout/EmptyLinesAroundExceptionHandlingKeywords:
-  Enabled: false
-
-Lint/LiteralAsCondition:
-  Enabled: false
-
-Style/RedundantReturn:
-  Enabled: false
-
-Layout/SpaceAroundOperators:
-  Enabled: false
-
-Rails/EnvLocal:
-  Enabled: false
-
-Rails/WhereRange:
-  Enabled: false
-
-Lint/UselessConstantScoping:
-  Enabled: false
-
-Style/MultipleComparison:
-  Enabled: false
-
-Bundler/OrderedGems:
-  Enabled: false
-
-RSpec/ExampleWording:
-  Enabled: false
-
-RSpec/ReceiveMessages:
-  Enabled: false
-
-FactoryBot/AssociationStyle:
-  Enabled: false
-
-Rails/EnumSyntax:
-  Enabled: false
-
-Lint/RedundantTypeConversion:
-  Enabled: false
-
-# Additional rules to disable
-Rails/RedundantActiveRecordAllMethod:
-  Enabled: false
-
-Layout/TrailingEmptyLines:
-  Enabled: false
-
-Style/SafeNavigationChainLength:
-  Enabled: false
-
-Lint/SafeNavigationConsistency:
-  Enabled: false
-
-Lint/CopDirectiveSyntax:
-  Enabled: false
-
-# Final set of rules to disable
-FactoryBot/ExcessiveCreateList:
-  Enabled: false
-
-RSpec/MissingExpectationTargetMethod:
-  Enabled: false
-
-Performance/InefficientHashSearch:
-  Enabled: false
-
-Style/RedundantSelfAssignmentBranch:
-  Enabled: false
-
-Style/YAMLFileRead:
-  Enabled: false
-
-Layout/ExtraSpacing:
-  Enabled: false
-
-Style/RedundantFilterChain:
-  Enabled: false
-
-Performance/MapMethodChain:
-  Enabled: false
-
-Rails/RootPathnameMethods:
-  Enabled: false
-
-Style/SuperArguments:
-  Enabled: false
-
-# Final remaining rules to disable
-Rails/Delegate:
-  Enabled: false
-
-Style/CaseLikeIf:
-  Enabled: false
-
-FactoryBot/RedundantFactoryOption:
-  Enabled: false
-
-FactoryBot/FactoryAssociationWithStrategy:
-  Enabled: false
@@ -1 +1 @@
-3.4.4
+3.3.3
@@ -1 +0,0 @@
-../../AGENTS.md
@@ -1,58 +0,0 @@
-# Chatwoot Development Guidelines
-
-## Build / Test / Lint
-
- **Setup**: `bundle install && pnpm install`
- **Run Dev**: `pnpm dev` or `overmind start -f ./Procfile.dev`
- **Lint JS/Vue**: `pnpm eslint` / `pnpm eslint:fix`
- **Lint Ruby**: `bundle exec rubocop -a`
- **Test JS**: `pnpm test` or `pnpm test:watch`
- **Test Ruby**: `bundle exec rspec spec/path/to/file_spec.rb`
- **Single Test**: `bundle exec rspec spec/path/to/file_spec.rb:LINE_NUMBER`
- **Run Project**: `overmind start -f Procfile.dev`
-
-## Code Style
-
- **Ruby**: Follow RuboCop rules (150 character max line length)
- **Vue/JS**: Use ESLint (Airbnb base + Vue 3 recommended)
- **Vue Components**: Use PascalCase
- **Events**: Use camelCase
- **I18n**: No bare strings in templates; use i18n
- **Error Handling**: Use custom exceptions (`lib/custom_exceptions/`)
- **Models**: Validate presence/uniqueness, add proper indexes
- **Type Safety**: Use PropTypes in Vue, strong params in Rails
- **Naming**: Use clear, descriptive names with consistent casing
- **Vue API**: Always use Composition API with `<script setup>` at the top
-
-## Styling
-
- **Tailwind Only**:  
-  - Do not write custom CSS  
-  - Do not use scoped CSS  
-  - Do not use inline styles  
-  - Always use Tailwind utility classes  
- **Colors**: Refer to `tailwind.config.js` for color definitions
-
-## General Guidelines
-
- MVP focus: Least code change, happy-path only
- No unnecessary defensive programming
- Break down complex tasks into small, testable units
- Iterate after confirmation
- Avoid writing specs unless explicitly asked
- Remove dead/unreachable/unused code
- Don’t write multiple versions or backups for the same logic — pick the best approach and implement it
- Don't reference Claude in commit messages
-
-## Project-Specific
-
- **Translations**:
-  - Only update `en.yml` and `en.json`
-  - Other languages are handled by the community
-  - Backend i18n → `en.yml`, Frontend i18n → `en.json`
- **Frontend**:
-  - Use `components-next/` for message bubbles (the rest is being deprecated)
-
-## Ruby Best Practices
-
- Use compact `module/class` definitions; avoid nested styles
@@ -1 +0,0 @@
-AGENTS.md
@@ -1,10 +1,10 @@
 source 'https://rubygems.org'

-ruby '3.4.4'
+ruby '3.3.3'

 ##-- base gems for rails --##
 gem 'rack-cors', '2.0.0', require: 'rack/cors'
-gem 'rails', '~> 7.1'
+gem 'rails', '~> 7.0.8.4'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false

@@ -33,8 +33,6 @@ gem 'liquid'
 gem 'commonmarker'
 # Validate Data against JSON Schema
 gem 'json_schemer'
-# used in swagger build
-gem 'json_refs'
 # Rack middleware for blocking & throttling abusive requests
 gem 'rack-attack', '>= 6.7.0'
 # a utility tool for streaming, flexible and safe downloading of remote files
@@ -198,6 +196,9 @@ group :development do
  gem 'scss_lint', require: false
  gem 'web-console', '>= 4.2.1'

+  # used in swagger build
+  gem 'json_refs'
+
  # When we want to squash migrations
  gem 'squasher'

@@ -236,7 +237,6 @@ group :development, :test do
  gem 'rubocop-performance', require: false
  gem 'rubocop-rails', require: false
  gem 'rubocop-rspec', require: false
-  gem 'rubocop-factory_bot', require: false
  gem 'seed_dump'
  gem 'shoulda-matchers'
  gem 'simplecov', '0.17.1', require: false
@@ -25,89 +25,76 @@ GIT
 GEM
  remote: https://rubygems.org/
  specs:
-    actioncable (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actioncable (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      nio4r (~> 2.0)
      websocket-driver (>= 0.6.1)
-      zeitwerk (~> 2.6)
-    actionmailbox (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailbox (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      mail (>= 2.7.1)
      net-imap
      net-pop
      net-smtp
-    actionmailer (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailer (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      actionview (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      mail (~> 2.5, >= 2.5.4)
      net-imap
      net-pop
      net-smtp
-      rails-dom-testing (~> 2.2)
-    actionpack (7.1.5.1)
-      actionview (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      nokogiri (>= 1.8.5)
-      racc
-      rack (>= 2.2.4)
-      rack-session (>= 1.0.1)
+      rails-dom-testing (~> 2.0)
+    actionpack (7.0.8.7)
+      actionview (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+      rack (~> 2.0, >= 2.2.4)
      rack-test (>= 0.6.3)
-      rails-dom-testing (~> 2.2)
-      rails-html-sanitizer (~> 1.6)
-    actiontext (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+      rails-dom-testing (~> 2.0)
+      rails-html-sanitizer (~> 1.0, >= 1.2.0)
+    actiontext (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      globalid (>= 0.6.0)
      nokogiri (>= 1.8.5)
-    actionview (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionview (7.0.8.7)
+      activesupport (= 7.0.8.7)
      builder (~> 3.1)
-      erubi (~> 1.11)
-      rails-dom-testing (~> 2.2)
-      rails-html-sanitizer (~> 1.6)
+      erubi (~> 1.4)
+      rails-dom-testing (~> 2.0)
+      rails-html-sanitizer (~> 1.1, >= 1.2.0)
    active_record_query_trace (1.8)
-    activejob (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activejob (7.0.8.7)
+      activesupport (= 7.0.8.7)
      globalid (>= 0.3.6)
-    activemodel (7.1.5.1)
-      activesupport (= 7.1.5.1)
-    activerecord (7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      timeout (>= 0.4.0)
-    activerecord-import (2.1.0)
+    activemodel (7.0.8.7)
+      activesupport (= 7.0.8.7)
+    activerecord (7.0.8.7)
+      activemodel (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+    activerecord-import (1.4.1)
      activerecord (>= 4.2)
-    activestorage (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activestorage (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      marcel (~> 1.0)
-    activesupport (7.1.5.1)
-      base64
-      benchmark (>= 0.3)
-      bigdecimal
+      mini_mime (>= 1.1.0)
+    activesupport (7.0.8.7)
      concurrent-ruby (~> 1.0, >= 1.0.2)
-      connection_pool (>= 2.2.5)
-      drb
      i18n (>= 1.6, < 2)
-      logger (>= 1.4.2)
      minitest (>= 5.1)
-      mutex_m
-      securerandom (>= 0.3)
      tzinfo (~> 2.0)
-    acts-as-taggable-on (12.0.0)
-      activerecord (>= 7.1, < 8.1)
-      zeitwerk (>= 2.4, < 3.0)
+    acts-as-taggable-on (9.0.1)
+      activerecord (>= 6.0, < 7.1)
    addressable (2.8.7)
      public_suffix (>= 2.0.2, < 7.0)
    administrate (0.20.1)
@@ -129,7 +116,7 @@ GEM
    annotate (3.2.0)
      activerecord (>= 3.2, < 8.0)
      rake (>= 10.4, < 14.0)
-    ast (2.4.3)
+    ast (2.4.2)
    attr_extras (7.1.0)
    audited (5.4.1)
      activerecord (>= 5.0, < 7.7)
@@ -155,15 +142,14 @@ GEM
      statsd-ruby (~> 1.1)
    base64 (0.2.0)
    bcrypt (3.1.20)
-    benchmark (0.4.0)
-    bigdecimal (3.1.9)
+    bigdecimal (3.1.8)
    bindex (0.8.1)
    bootsnap (1.16.0)
      msgpack (~> 1.2)
    brakeman (5.4.1)
    browser (5.3.1)
    builder (3.3.0)
-    bullet (8.0.7)
+    bullet (7.0.7)
      activesupport (>= 3.0.0)
      uniform_notifier (~> 1.11)
    bundle-audit (0.1.0)
@@ -175,8 +161,8 @@ GEM
    climate_control (1.2.0)
    coderay (1.1.3)
    commonmarker (0.23.10)
-    concurrent-ruby (1.3.5)
-    connection_pool (2.5.3)
+    concurrent-ruby (1.3.4)
+    connection_pool (2.4.1)
    crack (1.0.0)
      bigdecimal
      rexml
@@ -190,10 +176,16 @@ GEM
      activerecord (>= 5.a)
      database_cleaner-core (~> 2.0.0)
    database_cleaner-core (2.0.1)
-    date (3.4.1)
-    ddtrace (0.48.0)
-      ffi (~> 1.0)
+    datadog-ci (0.8.3)
      msgpack
+    date (3.4.1)
+    ddtrace (1.23.2)
+      datadog-ci (~> 0.8.1)
+      debase-ruby_core_source (= 3.3.1)
+      libdatadog (~> 7.0.0.1.0)
+      libddwaf (~> 1.14.0.0.0)
+      msgpack
+    debase-ruby_core_source (3.3.1)
    debug (1.8.0)
      irb (>= 1.5.0)
      reline (>= 0.3.1)
@@ -204,10 +196,10 @@ GEM
      railties (>= 4.1.0)
      responders
      warden (~> 1.2.3)
-    devise_token_auth (1.2.5)
+    devise_token_auth (1.2.3)
      bcrypt (~> 3.0)
      devise (> 3.5.2, < 5)
-      rails (>= 4.2.0, < 8.1)
+      rails (>= 4.2.0, < 7.2)
    diff-lcs (1.5.1)
    digest-crc (0.6.5)
      rake (>= 12.0.0, < 14.0.0)
@@ -220,7 +212,6 @@ GEM
      railties (>= 6.1)
    down (5.4.0)
      addressable (~> 2.8)
-    drb (2.2.3)
    dry-cli (1.1.0)
    ecma-re-validator (0.4.0)
      regexp_parser (~> 2.2)
@@ -263,10 +254,7 @@ GEM
    fcm (1.0.8)
      faraday (>= 1.0.0, < 3.0)
      googleauth (~> 1)
-    ffi (1.17.2)
-    ffi (1.17.2-arm64-darwin)
-    ffi (1.17.2-x86_64-darwin)
-    ffi (1.17.2-x86_64-linux-gnu)
+    ffi (1.16.3)
    ffi-compiler (1.0.1)
      ffi (>= 1.0.0)
      rake
@@ -327,13 +315,16 @@ GEM
    google-cloud-translate-v3 (0.10.0)
      gapic-common (>= 0.20.0, < 2.a)
      google-cloud-errors (~> 1.0)
-    google-protobuf (3.25.7)
+    google-protobuf (3.25.5)
+    google-protobuf (3.25.5-arm64-darwin)
+    google-protobuf (3.25.5-x86_64-darwin)
+    google-protobuf (3.25.5-x86_64-linux)
    googleapis-common-protos (1.6.0)
      google-protobuf (>= 3.18, < 5.a)
      googleapis-common-protos-types (~> 1.7)
      grpc (~> 1.41)
-    googleapis-common-protos-types (1.20.0)
-      google-protobuf (>= 3.18, < 5.a)
+    googleapis-common-protos-types (1.14.0)
+      google-protobuf (~> 3.18)
    googleauth (1.11.2)
      faraday (>= 1.0, < 3.a)
      google-cloud-env (~> 2.1)
@@ -343,17 +334,17 @@ GEM
      signet (>= 0.16, < 2.a)
    groupdate (6.2.1)
      activesupport (>= 5.2)
-    grpc (1.72.0)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-arm64-darwin)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-arm64-darwin)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-x86_64-darwin)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-x86_64-darwin)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-x86_64-linux)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-x86_64-linux)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
    haikunator (1.1.1)
    hairtrigger (1.0.0)
@@ -379,7 +370,7 @@ GEM
      mini_mime (>= 1.0.0)
      multi_xml (>= 0.5.2)
    httpclient (2.8.3)
-    i18n (1.14.7)
+    i18n (1.14.6)
      concurrent-ruby (~> 1.0)
    image_processing (1.12.2)
      mini_magick (>= 4.9.5, < 5)
@@ -397,7 +388,7 @@ GEM
      rails-dom-testing (>= 1, < 3)
      railties (>= 4.2.0)
      thor (>= 0.14, < 2.0)
-    json (2.12.0)
+    json (2.6.3)
    json_refs (0.1.8)
      hana
    json_schemer (0.2.24)
@@ -432,13 +423,21 @@ GEM
      faraday-multipart
      json (>= 1.8)
      rexml
-    language_server-protocol (3.17.0.5)
    launchy (2.5.2)
      addressable (~> 2.8)
    letter_opener (1.8.1)
      launchy (>= 2.2, < 3)
+    libdatadog (7.0.0.1.0)
+    libdatadog (7.0.0.1.0-x86_64-linux)
+    libddwaf (1.14.0.0.0)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-arm64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-x86_64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-x86_64-linux)
+      ffi (~> 1.0)
    line-bot-api (1.28.0)
-    lint_roller (1.1.0)
    liquid (5.4.0)
    listen (3.8.0)
      rb-fsevent (~> 0.10, >= 0.10.3)
@@ -446,7 +445,7 @@ GEM
    llhttp-ffi (0.4.0)
      ffi-compiler (~> 1.0)
      rake (~> 13.0)
-    logger (1.7.0)
+    logger (1.6.0)
    lograge (0.14.0)
      actionpack (>= 4)
      activesupport (>= 4)
@@ -472,10 +471,10 @@ GEM
    mini_magick (4.12.0)
    mini_mime (1.1.5)
    mini_portile2 (2.8.8)
-    minitest (5.25.5)
+    minitest (5.25.4)
    mock_redis (0.36.0)
      ruby2_keywords
-    msgpack (1.8.0)
+    msgpack (1.7.0)
    multi_json (1.15.0)
    multi_xml (0.6.0)
    multipart-post (2.3.0)
@@ -546,16 +545,14 @@ GEM
    orm_adapter (0.5.0)
    os (1.1.4)
    ostruct (0.6.1)
-    parallel (1.27.0)
-    parser (3.3.8.0)
+    parallel (1.23.0)
+    parser (3.2.2.1)
      ast (~> 2.4.1)
-      racc
    pg (1.5.3)
    pg_search (2.3.6)
      activerecord (>= 5.2)
      activesupport (>= 5.2)
    pgvector (0.1.1)
-    prism (1.4.0)
    procore-sift (1.0.0)
      activerecord (>= 6.1)
    pry (0.14.2)
@@ -570,7 +567,7 @@ GEM
      activesupport (>= 3.0.0)
    raabro (1.4.0)
    racc (1.8.1)
-    rack (2.2.15)
+    rack (2.2.13)
    rack-attack (6.7.0)
      rack (>= 1.0, < 4)
    rack-contrib (2.5.0)
@@ -584,28 +581,23 @@ GEM
      rack (~> 2.2, >= 2.2.4)
    rack-proxy (0.7.7)
      rack
-    rack-session (1.0.2)
-      rack (< 3)
    rack-test (2.1.0)
      rack (>= 1.3)
    rack-timeout (0.6.3)
-    rackup (1.0.1)
-      rack (< 3)
-      webrick
-    rails (7.1.5.1)
-      actioncable (= 7.1.5.1)
-      actionmailbox (= 7.1.5.1)
-      actionmailer (= 7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actiontext (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    rails (7.0.8.7)
+      actioncable (= 7.0.8.7)
+      actionmailbox (= 7.0.8.7)
+      actionmailer (= 7.0.8.7)
+      actionpack (= 7.0.8.7)
+      actiontext (= 7.0.8.7)
+      actionview (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activemodel (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      bundler (>= 1.15.0)
-      railties (= 7.1.5.1)
+      railties (= 7.0.8.7)
    rails-dom-testing (2.2.0)
      activesupport (>= 5.0.0)
      minitest
@@ -613,14 +605,13 @@ GEM
    rails-html-sanitizer (1.6.1)
      loofah (~> 2.21)
      nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    railties (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      irb
-      rackup (>= 1.0.0)
+    railties (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+      method_source
      rake (>= 12.2)
-      thor (~> 1.0, >= 1.2.2)
-      zeitwerk (~> 2.6)
+      thor (~> 1.0)
+      zeitwerk (~> 2.5)
    rainbow (3.1.1)
    rake (13.2.1)
    rb-fsevent (0.11.2)
@@ -632,7 +623,7 @@ GEM
      connection_pool
    redis-namespace (1.10.0)
      redis (>= 4)
-    regexp_parser (2.10.0)
+    regexp_parser (2.8.0)
    reline (0.3.6)
      io-console (~> 0.5)
    representable (3.2.0)
@@ -652,7 +643,7 @@ GEM
    retriable (3.1.2)
    reverse_markdown (2.1.1)
      nokogiri
-    rexml (3.4.1)
+    rexml (3.3.9)
    rspec-core (3.13.0)
      rspec-support (~> 3.13.0)
    rspec-expectations (3.13.2)
@@ -672,36 +663,30 @@ GEM
    rspec-support (3.13.1)
    rspec_junit_formatter (0.6.0)
      rspec-core (>= 2, < 4, != 2.12.0)
-    rubocop (1.75.6)
+    rubocop (1.50.2)
      json (~> 2.3)
-      language_server-protocol (~> 3.17.0.2)
-      lint_roller (~> 1.1.0)
      parallel (~> 1.10)
-      parser (>= 3.3.0.2)
+      parser (>= 3.2.0.0)
      rainbow (>= 2.2.2, < 4.0)
-      regexp_parser (>= 2.9.3, < 3.0)
-      rubocop-ast (>= 1.44.0, < 2.0)
+      regexp_parser (>= 1.8, < 3.0)
+      rexml (>= 3.2.5, < 4.0)
+      rubocop-ast (>= 1.28.0, < 2.0)
      ruby-progressbar (~> 1.7)
-      unicode-display_width (>= 2.4.0, < 4.0)
-    rubocop-ast (1.44.1)
-      parser (>= 3.3.7.2)
-      prism (~> 1.4)
-    rubocop-factory_bot (2.27.1)
-      lint_roller (~> 1.1)
-      rubocop (~> 1.72, >= 1.72.1)
-    rubocop-performance (1.25.0)
-      lint_roller (~> 1.1)
-      rubocop (>= 1.75.0, < 2.0)
-      rubocop-ast (>= 1.38.0, < 2.0)
-    rubocop-rails (2.32.0)
+      unicode-display_width (>= 2.4.0, < 3.0)
+    rubocop-ast (1.28.1)
+      parser (>= 3.2.1.0)
+    rubocop-capybara (2.18.0)
+      rubocop (~> 1.41)
+    rubocop-performance (1.17.1)
+      rubocop (>= 1.7.0, < 2.0)
+      rubocop-ast (>= 0.4.0)
+    rubocop-rails (2.19.1)
      activesupport (>= 4.2.0)
-      lint_roller (~> 1.1)
      rack (>= 1.1)
-      rubocop (>= 1.75.0, < 2.0)
-      rubocop-ast (>= 1.44.0, < 2.0)
-    rubocop-rspec (3.6.0)
-      lint_roller (~> 1.1)
-      rubocop (~> 1.72, >= 1.72.1)
+      rubocop (>= 1.33.0, < 2.0)
+    rubocop-rspec (2.21.0)
+      rubocop (~> 1.33)
+      rubocop-capybara (~> 2.17)
    ruby-openai (7.3.1)
      event_stream_parser (>= 0.3.0, < 2.0.0)
      faraday (>= 1)
@@ -831,10 +816,8 @@ GEM
    unf (0.1.4)
      unf_ext
    unf_ext (0.0.8.2)
-    unicode-display_width (3.1.4)
-      unicode-emoji (~> 4.0, >= 4.0.4)
-    unicode-emoji (4.0.4)
-    uniform_notifier (1.17.0)
+    unicode-display_width (2.4.2)
+    uniform_notifier (1.16.0)
    uri (1.0.3)
    uri_template (0.7.0)
    valid_email2 (5.2.6)
@@ -862,9 +845,7 @@ GEM
      addressable (>= 2.8.0)
      crack (>= 0.3.2)
      hashdiff (>= 0.4.0, < 2.0.0)
-    webrick (1.9.1)
-    websocket-driver (0.7.7)
-      base64
+    websocket-driver (0.7.6)
      websocket-extensions (>= 0.1.0)
    websocket-extensions (0.1.5)
    wisper (2.0.0)
@@ -970,7 +951,7 @@ DEPENDENCIES
  rack-cors (= 2.0.0)
  rack-mini-profiler (>= 3.2.0)
  rack-timeout
-  rails (~> 7.1)
+  rails (~> 7.0.8.4)
  redis
  redis-namespace
  responders (>= 3.1.1)
@@ -979,7 +960,6 @@ DEPENDENCIES
  rspec-rails (>= 6.1.5)
  rspec_junit_formatter
  rubocop
-  rubocop-factory_bot
  rubocop-performance
  rubocop-rails
  rubocop-rspec
@@ -1017,7 +997,7 @@ DEPENDENCIES
  working_hours

 RUBY VERSION
-   ruby 3.4.4p34
+   ruby 3.3.3p89

 BUNDLED WITH
   2.5.16
@@ -41,15 +41,8 @@ run:

 force_run:
 	rm -f ./.overmind.sock
-	rm -f tmp/pids/*.pid
 	overmind start -f Procfile.dev

-force_run_tunnel:
-	lsof -ti:3000 | xargs kill -9 2>/dev/null || true
-	rm -f ./.overmind.sock
-	rm -f tmp/pids/*.pid
-	overmind start -f Procfile.tunnel
-
 debug:
 	overmind connect backend

@@ -59,4 +52,4 @@ debug_worker:
 docker: 
 	docker build -t $(APP_NAME) -f ./docker/Dockerfile .

-.PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run force_run_tunnel debug debug_worker
+.PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run debug debug_worker
@@ -1,4 +0,0 @@
-backend: DISABLE_MINI_PROFILER=true bin/rails s -p 3000
-# https://github.com/mperham/sidekiq/issues/3090#issuecomment-389748695
-worker: dotenv bundle exec sidekiq -C config/sidekiq.yml
-vite: bin/vite build --watch
@@ -10,8 +10,7 @@ function toggleSecretField(e) {
  if (!textElement) return;

  if (textElement.dataset.secretMasked === 'false') {
-    const maskedLength = secretField.dataset.secretText?.length || 10;
-    textElement.textContent = '•'.repeat(maskedLength);
+    textElement.textContent = '•'.repeat(10);
    textElement.dataset.secretMasked = 'true';
    toggler.querySelector('svg use').setAttribute('xlink:href', '#eye-show');

@@ -33,13 +32,3 @@ function copySecretField(e) {

  navigator.clipboard.writeText(secretField.dataset.secretText);
 }
-
-document.addEventListener('DOMContentLoaded', () => {
-  document.querySelectorAll('.cell-data__secret-field').forEach(field => {
-    const span = field.querySelector('[data-secret-masked]');
-    if (span && span.dataset.secretMasked === 'true') {
-      const len = field.dataset.secretText?.length || 10;
-      span.textContent = '•'.repeat(len);
-    }
-  });
-});
@@ -46,25 +46,17 @@

 .cell-data__secret-field {
  align-items: center;
-  color: $hint-grey;
  display: flex;

  span {
-    flex: 0 0 auto;
+    flex: 1;
  }

-  [data-secret-toggler],
-  [data-secret-copier] {
-    background: transparent;
-    border: 0;
-    color: inherit;
-    margin-left: 0.5rem;
-    padding: 0;
+  button {
+    margin-left: 5px;

    svg {
      fill: currentColor;
-      height: 1.25rem;
-      width: 1.25rem;
    }
  }
 }
@@ -32,7 +32,14 @@ class AccountBuilder
  end

  def validate_email
-    Account::SignUpEmailValidationService.new(@email).perform
+    raise InvalidEmail.new({ domain_blocked: domain_blocked }) if domain_blocked?
+
+    address = ValidEmail2::Address.new(@email)
+    if address.valid? && !address.disposable?
+      true
+    else
+      raise InvalidEmail.new({ valid: address.valid?, disposable: address.disposable? })
+    end
  end

  def validate_user
@@ -74,4 +81,21 @@ class AccountBuilder
    @user.confirm if @confirmed
    @user.save!
  end
+
+  def domain_blocked?
+    domain = @email.split('@').last
+
+    blocked_domains.each do |blocked_domain|
+      return true if domain.match?(blocked_domain)
+    end
+
+    false
+  end
+
+  def blocked_domains
+    domains = GlobalConfigService.load('BLOCKED_EMAIL_DOMAINS', '')
+    return [] if domains.blank?
+
+    domains.split("\n").map(&:strip)
+  end
 end
@@ -59,13 +59,11 @@ class ContactInboxBuilder
  end

  def create_contact_inbox
-    attrs = {
+    ::ContactInbox.create_with(hmac_verified: hmac_verified || false).find_or_create_by!(
      contact_id: @contact.id,
      inbox_id: @inbox.id,
      source_id: @source_id
-    }
-
-    ::ContactInbox.where(attrs).first_or_create!(hmac_verified: hmac_verified || false)
+    )
  rescue ActiveRecord::RecordNotUnique
    Rails.logger.info("[ContactInboxBuilder] RecordNotUnique #{@source_id} #{@contact.id} #{@inbox.id}")
    update_old_contact_inbox
@@ -152,13 +152,11 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
  end

  def message_already_exists?
-    find_message_by_source_id(@messaging[:message][:mid]).present?
-  end
+    cw_message = conversation.messages.where(
+      source_id: @messaging[:message][:mid]
+    ).first

-  def find_message_by_source_id(source_id)
-    return unless source_id
-
-    @message = Message.find_by(source_id: source_id)
+    cw_message.present?
  end

  def all_unsupported_files?
@@ -1,103 +0,0 @@
-class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
-  attr_reader :account, :params
-
-  # rubocop:disable Lint/MissingSuper
-  # the parent class has no initialize
-  def initialize(account:, params:)
-    @account = account
-    @params = params
-
-    timezone_offset = (params[:timezone_offset] || 0).to_f
-    @timezone = ActiveSupport::TimeZone[timezone_offset]&.name
-  end
-  # rubocop:enable Lint/MissingSuper
-
-  def build
-    labels = account.labels.to_a
-    return [] if labels.empty?
-
-    report_data = collect_report_data
-    labels.map { |label| build_label_report(label, report_data) }
-  end
-
-  private
-
-  def collect_report_data
-    conversation_filter = build_conversation_filter
-    use_business_hours = use_business_hours?
-
-    {
-      conversation_counts: fetch_conversation_counts(conversation_filter),
-      resolved_counts: fetch_resolved_counts(conversation_filter),
-      resolution_metrics: fetch_metrics(conversation_filter, 'conversation_resolved', use_business_hours),
-      first_response_metrics: fetch_metrics(conversation_filter, 'first_response', use_business_hours),
-      reply_metrics: fetch_metrics(conversation_filter, 'reply_time', use_business_hours)
-    }
-  end
-
-  def build_label_report(label, report_data)
-    {
-      id: label.id,
-      name: label.title,
-      conversations_count: report_data[:conversation_counts][label.title] || 0,
-      avg_resolution_time: report_data[:resolution_metrics][label.title] || 0,
-      avg_first_response_time: report_data[:first_response_metrics][label.title] || 0,
-      avg_reply_time: report_data[:reply_metrics][label.title] || 0,
-      resolved_conversations_count: report_data[:resolved_counts][label.title] || 0
-    }
-  end
-
-  def use_business_hours?
-    ActiveModel::Type::Boolean.new.cast(params[:business_hours])
-  end
-
-  def build_conversation_filter
-    conversation_filter = { account_id: account.id }
-    conversation_filter[:created_at] = range if range.present?
-
-    conversation_filter
-  end
-
-  def fetch_conversation_counts(conversation_filter)
-    fetch_counts(conversation_filter)
-  end
-
-  def fetch_resolved_counts(conversation_filter)
-    # since the base query is ActsAsTaggableOn,
-    # the status :resolved won't automatically be converted to integer status
-    fetch_counts(conversation_filter.merge(status: Conversation.statuses[:resolved]))
-  end
-
-  def fetch_counts(conversation_filter)
-    ActsAsTaggableOn::Tagging
-      .joins('INNER JOIN conversations ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
-      .where(
-        taggable_type: 'Conversation',
-        context: 'labels',
-        conversations: conversation_filter
-      )
-      .select('tags.name, COUNT(taggings.*) AS count')
-      .group('tags.name')
-      .each_with_object({}) { |record, hash| hash[record.name] = record.count }
-  end
-
-  def fetch_metrics(conversation_filter, event_name, use_business_hours)
-    ReportingEvent
-      .joins('INNER JOIN conversations ON reporting_events.conversation_id = conversations.id')
-      .joins('INNER JOIN taggings ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
-      .where(
-        conversations: conversation_filter,
-        name: event_name,
-        taggings: { taggable_type: 'Conversation', context: 'labels' }
-      )
-      .group('tags.name')
-      .order('tags.name')
-      .select(
-        'tags.name',
-        use_business_hours ? 'AVG(reporting_events.value_in_business_hours) as avg_value' : 'AVG(reporting_events.value) as avg_value'
-      )
-      .each_with_object({}) { |record, hash| hash[record.name] = record.avg_value.to_f }
-  end
-end
@@ -29,11 +29,6 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
    head :ok
  end

-  def reset_access_token
-    @agent_bot.access_token.regenerate_token
-    @agent_bot.reload
-  end
-
  private

  def agent_bot
@@ -68,7 +68,7 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController

  def article_params
    params.require(:article).permit(
-      :title, :slug, :position, :content, :description, :category_id, :author_id, :associated_article_id, :status,
+      :title, :slug, :position, :content, :description, :position, :category_id, :author_id, :associated_article_id, :status,
      :locale, meta: [:title,
                      :description,
                      { tags: [] }]
@@ -1,6 +1,3 @@
-# TODO : Move this to inboxes controller and deprecate this controller
-# No need to retain this controller as we could handle everything centrally in inboxes controller
-
 class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts::BaseController
  before_action :authorize_request

@@ -12,6 +12,10 @@ class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::
      Current.account
    ).perform

+    # Only allow conversations from inboxes the user has access to
+    inbox_ids = Current.user.assigned_inboxes.pluck(:id)
+    conversations = conversations.where(inbox_id: inbox_ids)
+
    @conversations = conversations.order(last_activity_at: :desc).limit(20)
  end
 end
@@ -14,7 +14,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
  before_action :check_authorization
  before_action :set_current_page, only: [:index, :active, :search, :filter]
  before_action :fetch_contact, only: [:show, :update, :destroy, :avatar, :contactable_inboxes, :destroy_custom_attributes]
-  before_action :set_include_contact_inboxes, only: [:index, :active, :search, :filter, :show, :update]
+  before_action :set_include_contact_inboxes, only: [:index, :search, :filter, :show, :update]

  def index
    @contacts_count = resolved_contacts.count
@@ -56,7 +56,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
    contacts = Current.account.contacts.where(id: ::OnlineStatusTracker
                  .get_available_contact_ids(Current.account.id))
    @contacts_count = contacts.count
-    @contacts = fetch_contacts(contacts)
+    @contacts = contacts.page(@current_page)
  end

  def show; end
@@ -124,12 +124,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
    @conversation.save!
  end

-  def destroy
-    authorize @conversation, :destroy?
-    ::DeleteObjectJob.perform_later(@conversation, Current.user, request.ip)
-    head :ok
-  end
-
  private

  def permitted_update_params
@@ -1,6 +1,6 @@
 class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseController
  before_action :check_authorization
-  before_action :fetch_custom_filters, only: [:index]
+  before_action :fetch_custom_filters, except: [:create]
  before_action :fetch_custom_filter, only: [:show, :update, :destroy]
  DEFAULT_FILTER_TYPE = 'conversation'.freeze

@@ -9,8 +9,8 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
  def show; end

  def create
-    @custom_filter = Current.account.custom_filters.create!(
-      permitted_payload.merge(user: Current.user)
+    @custom_filter = current_user.custom_filters.create!(
+      permitted_payload.merge(account_id: Current.account.id)
    )
    render json: { error: @custom_filter.errors.messages }, status: :unprocessable_entity and return unless @custom_filter.valid?
  end
@@ -27,16 +27,14 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
  private

  def fetch_custom_filters
-    @custom_filters = Current.account.custom_filters.where(
-      user: Current.user,
+    @custom_filters = current_user.custom_filters.where(
+      account_id: Current.account.id,
      filter_type: permitted_params[:filter_type] || DEFAULT_FILTER_TYPE
    )
  end

  def fetch_custom_filter
-    @custom_filter = Current.account.custom_filters.where(
-      user: Current.user
-    ).find(permitted_params[:id])
+    @custom_filter = @custom_filters.find(permitted_params[:id])
  end

  def permitted_payload
@@ -42,9 +42,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  end

  def update
-    inbox_params = permitted_params.except(:channel, :csat_config)
-    inbox_params[:csat_config] = format_csat_config(permitted_params[:csat_config]) if permitted_params[:csat_config].present?
-    @inbox.update!(inbox_params)
+    @inbox.update!(permitted_params.except(:channel))
    update_inbox_working_hours
    update_channel if channel_update_required?
  end
@@ -123,22 +121,10 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
    @inbox.channel.save!
  end

-  def format_csat_config(config)
-    {
-      display_type: config['display_type'] || 'emoji',
-      message: config['message'] || '',
-      survey_rules: {
-        operator: config.dig('survey_rules', 'operator') || 'contains',
-        values: config.dig('survey_rules', 'values') || []
-      }
-    }
-  end
-
  def inbox_attributes
    [:name, :avatar, :greeting_enabled, :greeting_message, :enable_email_collect, :csat_survey_enabled,
     :enable_auto_assignment, :working_hours_enabled, :out_of_office_message, :timezone, :allow_messages_after_resolved,
-     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name,
-     { csat_config: [:display_type, :message, { survey_rules: [:operator, { values: [] }] }] }]
+     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name]
  end

  def permitted_params(channel_attributes = [])
@@ -1,5 +1,5 @@
 class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
-  before_action :fetch_conversation, only: [:create_issue, :link_issue, :unlink_issue, :linked_issues]
+  before_action :fetch_conversation, only: [:link_issue, :linked_issues]
  before_action :fetch_hook, only: [:destroy]

  def destroy
@@ -31,12 +31,6 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
    if issue[:error]
      render json: { error: issue[:error] }, status: :unprocessable_entity
    else
-      Linear::ActivityMessageService.new(
-        conversation: @conversation,
-        action_type: :issue_created,
-        issue_data: { id: issue[:data][:identifier] },
-        user: Current.user
-      ).perform
      render json: issue[:data], status: :ok
    end
  end
@@ -48,30 +42,17 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
    if issue[:error]
      render json: { error: issue[:error] }, status: :unprocessable_entity
    else
-      Linear::ActivityMessageService.new(
-        conversation: @conversation,
-        action_type: :issue_linked,
-        issue_data: { id: issue_id },
-        user: Current.user
-      ).perform
      render json: issue[:data], status: :ok
    end
  end

  def unlink_issue
    link_id = permitted_params[:link_id]
-    issue_id = permitted_params[:issue_id]
    issue = linear_processor_service.unlink_issue(link_id)

    if issue[:error]
      render json: { error: issue[:error] }, status: :unprocessable_entity
    else
-      Linear::ActivityMessageService.new(
-        conversation: @conversation,
-        action_type: :issue_unlinked,
-        issue_data: { id: issue_id },
-        user: Current.user
-      ).perform
      render json: issue[:data], status: :ok
    end
  end
@@ -113,8 +94,7 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
  end

  def permitted_params
-    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, :state_id,
-                  label_ids: [])
+    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, label_ids: [])
  end

  def fetch_hook
@@ -15,10 +15,6 @@ class Api::V1::Accounts::SearchController < Api::V1::Accounts::BaseController
    @result = search('Message')
  end

-  def articles
-    @result = search('Article')
-  end
-
  private

  def search(search_type)
@@ -92,7 +92,7 @@ class Api::V1::AccountsController < Api::BaseController
  end

  def settings_params
-    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label)
+    params.permit(:auto_resolve_after, :auto_resolve_message)
  end

  def check_signup_enabled
@@ -38,11 +38,6 @@ class Api::V1::ProfilesController < Api::BaseController
    head :ok
  end

-  def reset_access_token
-    @user.access_token.regenerate_token
-    @user.reload
-  end
-
  private

  def set_user
@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
  before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label]
+  before_action :prepare_builder_params, only: [:agent, :team, :inbox]

  def agent
    render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -14,10 +14,6 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
    render_report_with(V2::Reports::InboxSummaryBuilder)
  end

-  def label
-    render_report_with(V2::Reports::LabelSummaryBuilder)
-  end
-
  private

  def check_authorization
@@ -1,6 +1,6 @@
 module AccessTokenAuthHelper
  BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update custom_attributes],
+    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update],
    'api/v1/accounts/conversations/messages' => ['create'],
    'api/v1/accounts/conversations/assignments' => ['create']
  }.freeze
@@ -15,7 +15,7 @@ class DashboardController < ActionController::Base
  private

  def ensure_html_format
-    render json: { error: 'Please use API routes instead of dashboard routes for JSON requests' }, status: :not_acceptable if request.format.json?
+    head :not_acceptable unless request.format.html?
  end

  def set_global_config
@@ -21,7 +21,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa

  def sign_up_user
    return redirect_to login_page_url(error: 'no-account-found') unless account_signup_allowed?
-    return redirect_to login_page_url(error: 'business-account-only') unless validate_signup_email_is_business_domain?
+    return redirect_to login_page_url(error: 'business-account-only') unless validate_business_account?

    create_account_for_user
    token = @resource.send(:set_reset_password_token)
@@ -53,11 +53,9 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
    ).first
  end

-  def validate_signup_email_is_business_domain?
-    # return true if the user is a business account, false if it is a blocked domain account
-    Account::SignUpEmailValidationService.new(auth_hash['info']['email']).perform
-  rescue CustomExceptions::Account::InvalidEmail
-    false
+  def validate_business_account?
+    # return true if the user is a business account, false if it is a gmail account
+    auth_hash['info']['email'].downcase.exclude?('@gmail.com')
  end

  def create_account_for_user
@@ -71,7 +71,6 @@ class OauthCallbackController < ApplicationController
  def create_channel_with_inbox
    ActiveRecord::Base.transaction do
      channel_email = Channel::Email.create!(email: users_data['email'], account: account)
-
      account.inboxes.create!(
        account: account,
        channel: channel_email,
@@ -1,9 +1,9 @@
 class Platform::Api::V1::UsersController < PlatformController
  # ref: https://stackoverflow.com/a/45190318/939299
  # set resource is called for other actions already in platform controller
-  # we want to add login and token to that chain as well
-  before_action(only: [:login, :token]) { set_resource }
-  before_action(only: [:login, :token]) { validate_platform_app_permissible }
+  # we want to add login to that chain as well
+  before_action(only: [:login]) { set_resource }
+  before_action(only: [:login]) { validate_platform_app_permissible }

  def show; end

@@ -18,8 +18,6 @@ class Platform::Api::V1::UsersController < PlatformController
    render json: { url: @resource.generate_sso_link }
  end

-  def token; end
-
  def update
    @resource.assign_attributes(user_update_params)

@@ -1,7 +1,7 @@
 class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::BaseController
  before_action :ensure_custom_domain_request, only: [:show, :index]
  before_action :portal
-  before_action :set_category, except: [:index, :show, :tracking_pixel]
+  before_action :set_category, except: [:index, :show]
  before_action :set_article, only: [:show]
  layout 'portal'

@@ -15,21 +15,6 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B

  def show; end

-  def tracking_pixel
-    @article = @portal.articles.find_by(slug: permitted_params[:article_slug])
-    return head :not_found unless @article
-
-    @article.increment_view_count if @article.published?
-
-    # Serve the 1x1 tracking pixel with 24-hour private cache
-    # Private cache bypasses CDN but allows browser caching to prevent duplicate views from same user
-    expires_in 24.hours, public: false
-    response.headers['Content-Type'] = 'image/png'
-
-    pixel_path = Rails.public_path.join('assets/images/tracking-pixel.png')
-    send_file pixel_path, type: 'image/png', disposition: 'inline'
-  end
-
  private

  def limit_results
@@ -54,6 +39,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B

  def set_article
    @article = @portal.articles.find_by(slug: permitted_params[:article_slug])
+    @article.increment_view_count if @article.published?
    @parsed_content = render_article_content(@article.content)
  end

@@ -2,13 +2,6 @@ class SuperAdmin::AccountUsersController < SuperAdmin::ApplicationController
  # Overwrite any of the RESTful controller actions to implement custom behavior
  # For example, you may want to send an email after a foo is updated.
  #
-
-  # Since account/user page - account user role attribute links to the show page
-  # Handle with a redirect to the user show page
-  def show
-    redirect_to super_admin_user_path(requested_resource.user)
-  end
-
  def create
    resource = resource_class.new(resource_params)
    authorize_resource(resource)
@@ -32,17 +32,22 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
  end

  def allowed_configs
-    mapping = {
-      'facebook' => %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT],
-      'shopify' => %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET],
-      'microsoft' => %w[AZURE_APP_ID AZURE_APP_SECRET],
-      'email' => ['MAILER_INBOUND_EMAIL_DOMAIN'],
-      'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],
-      'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
-      'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT]
-    }
-
-    @allowed_configs = mapping.fetch(@config, %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS])
+    @allowed_configs = case @config
+                       when 'facebook'
+                         %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT]
+                       when 'shopify'
+                         %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET]
+                       when 'microsoft'
+                         %w[AZURE_APP_ID AZURE_APP_SECRET]
+                       when 'email'
+                         ['MAILER_INBOUND_EMAIL_DOMAIN']
+                       when 'linear'
+                         %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET]
+                       when 'instagram'
+                         %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT]
+                       else
+                         %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS]
+                       end
  end
 end

@@ -24,10 +24,9 @@ class Twilio::CallbackController < ApplicationController
      :Body,
      :ToCountry,
      :FromState,
-      *Array.new(10) { |i| :"MediaUrl#{i}" },
-      *Array.new(10) { |i| :"MediaContentType#{i}" },
-      :MessagingServiceSid,
-      :NumMedia
+      :MediaUrl0,
+      :MediaContentType0,
+      :MessagingServiceSid
    )
  end
 end
@@ -88,10 +88,7 @@ class ConversationFinder

  def find_conversation_by_inbox
    @conversations = current_account.conversations
-
-    return unless params[:inbox_id]
-
-    @conversations = @conversations.where(inbox_id: @inbox_ids)
+    @conversations = @conversations.where(inbox_id: @inbox_ids) unless params[:inbox_id].blank? && @is_admin
  end

  def find_all_conversations
@@ -36,13 +36,9 @@ module Api::V2::Accounts::ReportsHelper
  end

  def generate_labels_report
-    reports = V2::Reports::LabelSummaryBuilder.new(
-      account: Current.account,
-      params: build_params({})
-    ).build
-
-    reports.map do |report|
-      [report[:name]] + generate_readable_report_metrics(report)
+    Current.account.labels.map do |label|
+      label_report = report_builder({ type: :label, id: label.id }).short_summary
+      [label.title] + generate_readable_report_metrics(label_report)
    end
  end

@@ -21,10 +21,6 @@ class AgentBotsAPI extends ApiClient {
  deleteAgentBotAvatar(botId) {
    return axios.delete(`${this.url}/${botId}/avatar`);
  }
-
-  resetAccessToken(botId) {
-    return axios.post(`${this.url}/${botId}/reset_access_token`);
-  }
 }

 export default new AgentBotsAPI();
@@ -38,7 +38,13 @@ export default {
    }
    return false;
  },
-  profileUpdate({ displayName, avatar, ...profileAttributes }) {
+  profileUpdate({
+    password,
+    password_confirmation,
+    displayName,
+    avatar,
+    ...profileAttributes
+  }) {
    const formData = new FormData();
    Object.keys(profileAttributes).forEach(key => {
      const hasValue = profileAttributes[key] === undefined;
@@ -47,22 +53,16 @@ export default {
      }
    });
    formData.append('profile[display_name]', displayName || '');
+    if (password && password_confirmation) {
+      formData.append('profile[password]', password);
+      formData.append('profile[password_confirmation]', password_confirmation);
+    }
    if (avatar) {
      formData.append('profile[avatar]', avatar);
    }
    return axios.put(endPoints('profileUpdate').url, formData);
  },

-  profilePasswordUpdate({ currentPassword, password, passwordConfirmation }) {
-    return axios.put(endPoints('profileUpdate').url, {
-      profile: {
-        current_password: currentPassword,
-        password,
-        password_confirmation: passwordConfirmation,
-      },
-    });
-  },
-
  updateUISettings({ uiSettings }) {
    return axios.put(endPoints('profileUpdate').url, {
      profile: { ui_settings: uiSettings },
@@ -102,8 +102,4 @@ export default {
    const urlData = endPoints('resendConfirmation');
    return axios.post(urlData.url);
  },
-  resetAccessToken() {
-    const urlData = endPoints('resetAccessToken');
-    return axios.post(urlData.url);
-  },
 };
@@ -1,18 +0,0 @@
-/* global axios */
-import ApiClient from '../ApiClient';
-
-class CopilotMessages extends ApiClient {
-  constructor() {
-    super('captain/copilot_threads', { accountScoped: true });
-  }
-
-  get(threadId) {
-    return axios.get(`${this.url}/${threadId}/copilot_messages`);
-  }
-
-  create({ threadId, ...rest }) {
-    return axios.post(`${this.url}/${threadId}/copilot_messages`, rest);
-  }
-}
-
-export default new CopilotMessages();
@@ -1,9 +0,0 @@
-import ApiClient from '../ApiClient';
-
-class CopilotThreads extends ApiClient {
-  constructor() {
-    super('captain/copilot_threads', { accountScoped: true });
-  }
-}
-
-export default new CopilotThreads();
@@ -61,11 +61,6 @@ class ContactAPI extends ApiClient {
    return axios.get(requestURL);
  }

-  active(page = 1, sortAttr = 'name') {
-    let requestURL = `${this.url}/active?${buildContactParams(page, sortAttr)}`;
-    return axios.get(requestURL);
-  }
-
  // eslint-disable-next-line default-param-last
  filter(page = 1, sortAttr = 'name', queryPayload) {
    let requestURL = `${this.url}/filter?${buildContactParams(page, sortAttr)}`;
@@ -51,10 +51,6 @@ const endPoints = {
  resendConfirmation: {
    url: '/api/v1/profile/resend_confirmation',
  },
-
-  resetAccessToken: {
-    url: '/api/v1/profile/reset_access_token',
-  },
 };

 export default page => {
@@ -134,12 +134,12 @@ class ConversationApi extends ApiClient {
    return axios.get(`${this.url}/${conversationId}/attachments`);
  }

-  getInboxAssistant(conversationId) {
-    return axios.get(`${this.url}/${conversationId}/inbox_assistant`);
+  requestCopilot(conversationId, body) {
+    return axios.post(`${this.url}/${conversationId}/copilot`, body);
  }

-  delete(conversationId) {
-    return axios.delete(`${this.url}/${conversationId}`);
+  getInboxAssistant(conversationId) {
+    return axios.get(`${this.url}/${conversationId}/inbox_assistant`);
  }
 }

@@ -33,11 +33,9 @@ class LinearAPI extends ApiClient {
    );
  }

-  unlinkIssue(linkId, issueIdentifier, conversationId) {
+  unlinkIssue(linkId) {
    return axios.post(`${this.url}/unlink_issue`, {
      link_id: linkId,
-      issue_id: issueIdentifier,
-      conversation_id: conversationId,
    });
  }

@@ -40,15 +40,6 @@ class SearchAPI extends ApiClient {
      },
    });
  }
-
-  articles({ q, page = 1 }) {
-    return axios.get(`${this.url}/articles`, {
-      params: {
-        q,
-        page: page,
-      },
-    });
-  }
 }

 export default new SearchAPI();
@@ -9,6 +9,5 @@ describe('#AgentBotsAPI', () => {
    expect(AgentBotsAPI).toHaveProperty('create');
    expect(AgentBotsAPI).toHaveProperty('update');
    expect(AgentBotsAPI).toHaveProperty('delete');
-    expect(AgentBotsAPI).toHaveProperty('resetAccessToken');
  });
 });
@@ -91,19 +91,6 @@ describe('#linearAPI', () => {
        issueData
      );
    });
-
-    it('creates a valid request with conversation_id', () => {
-      const issueData = {
-        title: 'New Issue',
-        description: 'Issue description',
-        conversation_id: 123,
-      };
-      LinearAPIClient.createIssue(issueData);
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/integrations/linear/create_issue',
-        issueData
-      );
-    });
  });

  describe('link_issue', () => {
@@ -133,18 +120,6 @@ describe('#linearAPI', () => {
        }
      );
    });
-
-    it('creates a valid request with title', () => {
-      LinearAPIClient.link_issue(1, 'ENG-123', 'Sample Issue');
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/integrations/linear/link_issue',
-        {
-          issue_id: 'ENG-123',
-          conversation_id: 1,
-          title: 'Sample Issue',
-        }
-      );
-    });
  });

  describe('getLinkedIssue', () => {
@@ -189,26 +164,12 @@ describe('#linearAPI', () => {
      window.axios = originalAxios;
    });

-    it('creates a valid request with link_id only', () => {
-      LinearAPIClient.unlinkIssue('link123');
+    it('creates a valid request', () => {
+      LinearAPIClient.unlinkIssue(1);
      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/integrations/linear/unlink_issue',
        {
-          link_id: 'link123',
-          issue_id: undefined,
-          conversation_id: undefined,
-        }
-      );
-    });
-
-    it('creates a valid request with all parameters', () => {
-      LinearAPIClient.unlinkIssue('link123', 'ENG-456', 789);
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/integrations/linear/unlink_issue',
-        {
-          link_id: 'link123',
-          issue_id: 'ENG-456',
-          conversation_id: 789,
+          link_id: 1,
        }
      );
    });
@@ -35,16 +35,6 @@ class SummaryReportsAPI extends ApiClient {
      },
    });
  }
-
-  getLabelReports({ since, until, businessHours } = {}) {
-    return axios.get(`${this.url}/label`, {
-      params: {
-        since,
-        until,
-        business_hours: businessHours,
-      },
-    });
-  }
 }

 export default new SummaryReportsAPI();
@@ -101,7 +101,7 @@ select {
  background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' version='1.1' width='32' height='24' viewBox='0 0 32 24'><polygon points='0,0 32,0 16,24' style='fill: rgb%28110, 111, 115%29'></polygon></svg>");
  background-size: 9px 6px;

-  @apply field-base h-10 bg-origin-content bg-no-repeat py-2 ltr:bg-[right_-1rem_center] rtl:bg-[left_-1rem_center] ltr:pr-6 rtl:pl-6 rtl:pr-3 ltr:pl-3;
+  @apply field-base h-10 bg-origin-content focus-visible:outline-none bg-no-repeat py-2 ltr:bg-[right_-1rem_center] rtl:bg-[left_-1rem_center] ltr:pr-6 rtl:pl-6 rtl:pr-3 ltr:pl-3;

  &[disabled] {
    @apply field-disabled;
@@ -3,7 +3,7 @@
 }

 .tabs--container--with-border {
-  @apply border-b border-b-n-weak;
+  @apply border-b border-n-weak;
 }

 .tabs--container--compact.tab--chat-type {
@@ -1,65 +0,0 @@
-<script setup>
-import { ref } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useToggle } from '@vueuse/core';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
-
-defineProps({
-  selectedContact: {
-    type: Object,
-    required: true,
-  },
-});
-
-const { t } = useI18n();
-
-const [showDeleteSection, toggleDeleteSection] = useToggle();
-const confirmDeleteContactDialogRef = ref(null);
-
-const openConfirmDeleteContactDialog = () => {
-  confirmDeleteContactDialogRef.value?.dialogRef.open();
-};
-</script>
-
-<template>
-  <div class="flex flex-col items-start border-t border-n-strong px-6 py-5">
-    <Button
-      :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
-      sm
-      link
-      slate
-      class="hover:!no-underline text-n-slate-12"
-      icon="i-lucide-chevron-down"
-      trailing-icon
-      @click="toggleDeleteSection()"
-    />
-
-    <div
-      class="transition-all duration-300 ease-in-out grid w-full overflow-hidden"
-      :class="
-        showDeleteSection
-          ? 'grid-rows-[1fr] opacity-100 mt-2'
-          : 'grid-rows-[0fr] opacity-0 mt-0'
-      "
-    >
-      <div class="overflow-hidden min-h-0">
-        <span class="inline-flex text-n-slate-11 text-sm items-center gap-1">
-          {{ t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.MESSAGE') }}
-          <Button
-            :label="t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.BUTTON')"
-            sm
-            ruby
-            link
-            @click="openConfirmDeleteContactDialog()"
-          />
-        </span>
-      </div>
-    </div>
-  </div>
-  <ConfirmContactDeleteDialog
-    ref="confirmDeleteContactDialogRef"
-    :selected-contact="selectedContact"
-  />
-</template>
@@ -7,7 +7,6 @@ import ContactsForm from 'dashboard/components-next/Contacts/ContactsForm/Contac
 import Button from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Flag from 'dashboard/components-next/flag/Flag.vue';
-import ContactDeleteSection from 'dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue';
 import countries from 'shared/constants/countries';

 const props = defineProps({
@@ -17,7 +16,6 @@ const props = defineProps({
  additionalAttributes: { type: Object, default: () => ({}) },
  phoneNumber: { type: String, default: '' },
  thumbnail: { type: String, default: '' },
-  availabilityStatus: { type: String, default: null },
  isExpanded: { type: Boolean, default: false },
  isUpdating: { type: Boolean, default: false },
 });
@@ -93,13 +91,7 @@ const onClickViewDetails = () => emit('showContact', props.id);
 <template>
  <CardLayout :key="id" layout="row">
    <div class="flex items-center justify-start flex-1 gap-4">
-      <Avatar
-        :name="name"
-        :src="thumbnail"
-        :size="48"
-        :status="availabilityStatus"
-        rounded-full
-      />
+      <Avatar :name="name" :src="thumbnail" :size="48" rounded-full />
      <div class="flex flex-col gap-0.5 flex-1">
        <div class="flex flex-wrap items-center gap-x-4 gap-y-1">
          <span class="text-base font-medium truncate text-n-slate-12">
@@ -157,15 +149,15 @@ const onClickViewDetails = () => emit('showContact', props.id);
    />

    <template #after>
-      <div
-        class="transition-all duration-500 ease-in-out grid overflow-hidden"
-        :class="
-          isExpanded
-            ? 'grid-rows-[1fr] opacity-100'
-            : 'grid-rows-[0fr] opacity-0'
-        "
+      <transition
+        enter-active-class="overflow-hidden transition-all duration-300 ease-out"
+        leave-active-class="overflow-hidden transition-all duration-300 ease-in"
+        enter-from-class="overflow-hidden opacity-0 max-h-0"
+        enter-to-class="opacity-100 max-h-[690px] sm:max-h-[470px] md:max-h-[410px]"
+        leave-from-class="opacity-100 max-h-[690px] sm:max-h-[470px] md:max-h-[410px]"
+        leave-to-class="overflow-hidden opacity-0 max-h-0"
      >
-        <div class="overflow-hidden">
+        <div v-show="isExpanded" class="w-full">
          <div class="flex flex-col gap-6 p-6 border-t border-n-strong">
            <ContactsForm
              ref="contactsFormRef"
@@ -184,14 +176,8 @@ const onClickViewDetails = () => emit('showContact', props.id);
              />
            </div>
          </div>
-          <ContactDeleteSection
-            :selected-contact="{
-              id: props.id,
-              name: props.name,
-            }"
-          />
        </div>
-      </div>
+      </transition>
    </template>
  </CardLayout>
 </template>
@@ -47,7 +47,11 @@ defineExpose({ dialogRef });
    ref="dialogRef"
    type="alert"
    :title="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.TITLE')"
-    :description="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.DESCRIPTION')"
+    :description="
+      t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.DESCRIPTION', {
+        contactName: props.selectedContact.name,
+      })
+    "
    :confirm-button-label="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.CONFIRM')"
    @confirm="handleDialogConfirm"
  />
@@ -7,16 +7,42 @@ import ContactMoreActions from './components/ContactMoreActions.vue';
 import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';

 defineProps({
-  showSearch: { type: Boolean, default: true },
-  searchValue: { type: String, default: '' },
-  headerTitle: { type: String, required: true },
-  buttonLabel: { type: String, default: '' },
-  activeSort: { type: String, default: 'last_activity_at' },
-  activeOrdering: { type: String, default: '' },
-  isSegmentsView: { type: Boolean, default: false },
-  hasActiveFilters: { type: Boolean, default: false },
-  isLabelView: { type: Boolean, default: false },
-  isActiveView: { type: Boolean, default: false },
+  showSearch: {
+    type: Boolean,
+    default: true,
+  },
+  searchValue: {
+    type: String,
+    default: '',
+  },
+  headerTitle: {
+    type: String,
+    required: true,
+  },
+  buttonLabel: {
+    type: String,
+    default: '',
+  },
+  activeSort: {
+    type: String,
+    default: 'last_activity_at',
+  },
+  activeOrdering: {
+    type: String,
+    default: '',
+  },
+  isSegmentsView: {
+    type: Boolean,
+    default: false,
+  },
+  hasActiveFilters: {
+    type: Boolean,
+    default: false,
+  },
+  isLabelView: {
+    type: Boolean,
+    default: false,
+  },
 });

 const emit = defineEmits([
@@ -59,7 +85,7 @@ const emit = defineEmits([
          </Input>
        </div>
        <div class="flex items-center gap-2">
-          <div v-if="!isLabelView && !isActiveView" class="relative">
+          <div v-if="!isLabelView" class="relative">
            <Button
              id="toggleContactsFilterButton"
              :icon="
@@ -79,12 +105,7 @@ const emit = defineEmits([
            <slot name="filter" />
          </div>
          <Button
-            v-if="
-              hasActiveFilters &&
-              !isSegmentsView &&
-              !isLabelView &&
-              !isActiveView
-            "
+            v-if="hasActiveFilters && !isSegmentsView && !isLabelView"
            icon="i-lucide-save"
            color="slate"
            size="sm"
@@ -92,7 +113,7 @@ const emit = defineEmits([
            @click="emit('createSegment')"
          />
          <Button
-            v-if="isSegmentsView && !isLabelView && !isActiveView"
+            v-if="isSegmentsView && !isLabelView"
            icon="i-lucide-trash"
            color="slate"
            size="sm"
@@ -36,7 +36,6 @@ const props = defineProps({
  activeSegment: { type: Object, default: null },
  hasAppliedFilters: { type: Boolean, default: false },
  isLabelView: { type: Boolean, default: false },
-  isActiveView: { type: Boolean, default: false },
 });

 const emit = defineEmits([
@@ -278,7 +277,6 @@ defineExpose({
    :header-title="headerTitle"
    :is-segments-view="hasActiveSegments"
    :is-label-view="isLabelView"
-    :is-active-view="isActiveView"
    :has-active-filters="hasAppliedFilters"
    :button-label="t('CONTACTS_LAYOUT.HEADER.MESSAGE_BUTTON')"
    @search="emit('search', $event)"
@@ -6,7 +6,7 @@ import ContactListHeaderWrapper from 'dashboard/components-next/Contacts/Contact
 import ContactsActiveFiltersPreview from 'dashboard/components-next/Contacts/ContactsHeader/components/ContactsActiveFiltersPreview.vue';
 import PaginationFooter from 'dashboard/components-next/pagination/PaginationFooter.vue';

-const props = defineProps({
+defineProps({
  searchValue: { type: String, default: '' },
  headerTitle: { type: String, default: '' },
  showPaginationFooter: { type: Boolean, default: true },
@@ -37,23 +37,10 @@ const isNotSegmentView = computed(() => {
  return route.name !== 'contacts_dashboard_segments_index';
 });

-const isActiveView = computed(() => {
-  return route.name === 'contacts_dashboard_active';
-});
-
 const isLabelView = computed(
  () => route.name === 'contacts_dashboard_labels_index'
 );

-const showActiveFiltersPreview = computed(() => {
-  return (
-    (props.hasAppliedFilters || !isNotSegmentView.value) &&
-    !props.isFetchingList &&
-    !isLabelView.value &&
-    !isActiveView.value
-  );
-});
-
 const updateCurrentPage = page => {
  emit('update:currentPage', page);
 };
@@ -70,7 +57,7 @@ const openFilter = () => {
    <div class="flex flex-col w-full h-full transition-all duration-300">
      <ContactListHeaderWrapper
        ref="contactListHeaderWrapper"
-        :show-search="isNotSegmentView && !isActiveView"
+        :show-search="isNotSegmentView"
        :search-value="searchValue"
        :active-sort="activeSort"
        :active-ordering="activeOrdering"
@@ -79,7 +66,6 @@ const openFilter = () => {
        :segments-id="segmentsId"
        :has-applied-filters="hasAppliedFilters"
        :is-label-view="isLabelView"
-        :is-active-view="isActiveView"
        @update:sort="emit('update:sort', $event)"
        @search="emit('search', $event)"
        @apply-filter="emit('applyFilter', $event)"
@@ -88,7 +74,11 @@ const openFilter = () => {
      <main class="flex-1 overflow-y-auto">
        <div class="w-full mx-auto max-w-[60rem]">
          <ContactsActiveFiltersPreview
-            v-if="showActiveFiltersPreview"
+            v-if="
+              (hasAppliedFilters || !isNotSegmentView) &&
+              !isFetchingList &&
+              !isLabelView
+            "
            :active-segment="activeSegment"
            @clear-filters="emit('clearFilters')"
            @open-filter="openFilter"
@@ -71,7 +71,6 @@ const toggleExpanded = id => {
      :thumbnail="contact.thumbnail"
      :phone-number="contact.phoneNumber"
      :additional-attributes="contact.additionalAttributes"
-      :availability-status="contact.availabilityStatus"
      :is-expanded="expandedCardId === contact.id"
      :is-updating="isUpdating"
      @toggle="toggleExpanded(contact.id)"
@@ -1,87 +0,0 @@
-<script setup>
-import Button from 'dashboard/components-next/button/Button.vue';
-import { useUISettings } from 'dashboard/composables/useUISettings';
-import { computed } from 'vue';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
-import { useMapGetter } from 'dashboard/composables/store';
-import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
-
-const { updateUISettings } = useUISettings();
-
-const currentAccountId = useMapGetter('getCurrentAccountId');
-const isFeatureEnabledonAccount = useMapGetter(
-  'accounts/isFeatureEnabledonAccount'
-);
-
-const showCopilotTab = computed(() =>
-  isFeatureEnabledonAccount.value(currentAccountId.value, FEATURE_FLAGS.CAPTAIN)
-);
-
-const { uiSettings } = useUISettings();
-const isContactSidebarOpen = computed(
-  () => uiSettings.value.is_contact_sidebar_open
-);
-const isCopilotPanelOpen = computed(
-  () => uiSettings.value.is_copilot_panel_open
-);
-
-const toggleConversationSidebarToggle = () => {
-  updateUISettings({
-    is_contact_sidebar_open: !isContactSidebarOpen.value,
-    is_copilot_panel_open: false,
-  });
-};
-
-const handleConversationSidebarToggle = () => {
-  updateUISettings({
-    is_contact_sidebar_open: true,
-    is_copilot_panel_open: false,
-  });
-};
-
-const handleCopilotSidebarToggle = () => {
-  updateUISettings({
-    is_contact_sidebar_open: false,
-    is_copilot_panel_open: true,
-  });
-};
-
-const keyboardEvents = {
-  'Alt+KeyO': {
-    action: toggleConversationSidebarToggle,
-  },
-};
-useKeyboardEvents(keyboardEvents);
-</script>
-
-<template>
-  <div
-    class="flex flex-col justify-center items-center absolute top-36 xl:top-24 ltr:right-2 rtl:left-2 bg-n-solid-2 border border-n-weak rounded-full gap-2 p-1"
-  >
-    <Button
-      v-tooltip.top="$t('CONVERSATION.SIDEBAR.CONTACT')"
-      ghost
-      slate
-      sm
-      class="!rounded-full"
-      :class="{
-        'bg-n-alpha-2': isContactSidebarOpen,
-      }"
-      icon="i-ph-user-bold"
-      @click="handleConversationSidebarToggle"
-    />
-    <Button
-      v-if="showCopilotTab"
-      v-tooltip.bottom="$t('CONVERSATION.SIDEBAR.COPILOT')"
-      ghost
-      slate
-      class="!rounded-full"
-      :class="{
-        'bg-n-alpha-2 !text-n-iris-9': isCopilotPanelOpen,
-      }"
-      sm
-      icon="i-woot-captain"
-      @click="handleCopilotSidebarToggle"
-    />
-  </div>
-</template>
@@ -4,14 +4,38 @@ import { computed, ref, watch, useSlots } from 'vue';
 import WootEditor from 'dashboard/components/widgets/WootWriter/Editor.vue';

 const props = defineProps({
-  modelValue: { type: String, default: '' },
-  label: { type: String, default: '' },
-  placeholder: { type: String, default: '' },
-  focusOnMount: { type: Boolean, default: false },
-  maxLength: { type: Number, default: 200 },
-  showCharacterCount: { type: Boolean, default: true },
-  disabled: { type: Boolean, default: false },
-  message: { type: String, default: '' },
+  modelValue: {
+    type: String,
+    default: '',
+  },
+  label: {
+    type: String,
+    default: '',
+  },
+  placeholder: {
+    type: String,
+    default: '',
+  },
+  focusOnMount: {
+    type: Boolean,
+    default: false,
+  },
+  maxLength: {
+    type: Number,
+    default: 200,
+  },
+  showCharacterCount: {
+    type: Boolean,
+    default: true,
+  },
+  disabled: {
+    type: Boolean,
+    default: false,
+  },
+  message: {
+    type: String,
+    default: '',
+  },
  messageType: {
    type: String,
    default: 'info',
@@ -19,7 +43,6 @@ const props = defineProps({
  },
  enableVariables: { type: Boolean, default: false },
  enableCannedResponses: { type: Boolean, default: true },
-  enabledMenuOptions: { type: Array, default: () => [] },
 });

 const emit = defineEmits(['update:modelValue']);
@@ -97,7 +120,6 @@ watch(
        :disabled="disabled"
        :enable-variables="enableVariables"
        :enable-canned-responses="enableCannedResponses"
-        :enabled-menu-options="enabledMenuOptions"
        @input="handleInput"
        @focus="handleFocus"
        @blur="handleBlur"
@@ -200,7 +200,6 @@ defineExpose({ state, isSubmitDisabled });
                :label="state.icon"
                color="slate"
                size="sm"
-                type="button"
                :icon="!state.icon ? 'i-lucide-smile-plus' : ''"
                class="!h-[2.4rem] !w-[2.375rem] absolute top-[1.94rem] !outline-none !rounded-[0.438rem] border-0 ltr:left-px rtl:right-px ltr:!rounded-r-none rtl:!rounded-l-none"
                @click="isEmojiPickerOpen = !isEmojiPickerOpen"
@@ -1,29 +0,0 @@
-<script setup>
-import SidebarActionsHeader from './SidebarActionsHeader.vue';
-</script>
-
-<template>
-  <Story
-    title="Components/SidebarActionsHeader"
-    :layout="{ type: 'grid', width: '800px' }"
-  >
-    <!-- Default State -->
-    <Variant title="Default State">
-      <SidebarActionsHeader title="Default State" />
-    </Variant>
-
-    <!-- With New Conversation Button -->
-    <Variant title="With New Conversation Button">
-      <!-- eslint-disable-next-line vue/prefer-true-attribute-shorthand -->
-      <SidebarActionsHeader
-        title="With New Conversation Button"
-        :buttons="[
-          {
-            key: 'new_conversation',
-            icon: 'i-lucide-plus',
-          },
-        ]"
-      />
-    </Variant>
-  </Story>
-</template>
@@ -1,47 +0,0 @@
-<script setup>
-import Button from './button/Button.vue';
-defineProps({
-  title: {
-    type: String,
-    required: true,
-  },
-  buttons: {
-    type: Array,
-    default: () => [],
-  },
-});
-
-const emit = defineEmits(['click', 'close']);
-
-const handleButtonClick = button => {
-  emit('click', button.key);
-};
-</script>
-
-<template>
-  <div
-    class="flex items-center justify-between px-4 py-2 border-b border-n-weak h-12"
-  >
-    <div class="flex items-center justify-between gap-2 flex-1">
-      <span class="font-medium text-sm text-n-slate-12">{{ title }}</span>
-      <div class="flex items-center">
-        <Button
-          v-for="button in buttons"
-          :key="button.key"
-          v-tooltip="button.tooltip"
-          :icon="button.icon"
-          ghost
-          sm
-          @click="handleButtonClick(button)"
-        />
-        <Button
-          v-tooltip="$t('GENERAL.CLOSE')"
-          icon="i-lucide-x"
-          ghost
-          sm
-          @click="$emit('close')"
-        />
-      </div>
-    </div>
-  </div>
-</template>
@@ -1,28 +0,0 @@
-<!--
- * Preserves RTL/LTR context when teleporting content
- * Ensures direction-specific classes (ltr:tailwind-class, rtl:tailwind-class) work correctly
- * when content is teleported outside the app's container with [dir] attribute
-->
-<script setup>
-import { computed } from 'vue';
-import { useMapGetter } from 'dashboard/composables/store';
-
-defineProps({
-  to: {
-    type: String,
-    default: 'body',
-  },
-});
-
-const isRTL = useMapGetter('accounts/isRTL');
-
-const contentDirection = computed(() => (isRTL.value ? 'rtl' : 'ltr'));
-</script>
-
-<template>
-  <Teleport :to="to">
-    <div :dir="contentDirection">
-      <slot />
-    </div>
-  </Teleport>
-</template>
@@ -117,7 +117,7 @@ const STYLE_CONFIG = {
        'text-n-ruby-11 hover:enabled:bg-n-ruby-9/10 focus-visible:bg-n-ruby-9/10 outline-n-ruby-8',
      ghost:
        'text-n-ruby-11 hover:enabled:bg-n-alpha-2 focus-visible:bg-n-alpha-2 outline-transparent',
-      link: 'text-n-ruby-9 dark:text-n-ruby-11 hover:enabled:underline focus-visible:underline outline-transparent',
+      link: 'text-n-ruby-9 hover:enabled:underline focus-visible:underline outline-transparent',
    },
    amber: {
      solid:
@@ -1,41 +0,0 @@
-<script setup>
-import ConfirmButton from './ConfirmButton.vue';
-import { ref } from 'vue';
-
-const count = ref(0);
-
-const incrementCount = () => {
-  count.value += 1;
-};
-</script>
-
-<template>
-  <Story
-    title="Components/ConfirmButton"
-    :layout="{ type: 'grid', width: '400px' }"
-  >
-    <Variant title="Basic">
-      <div class="grid gap-2 p-4 bg-white dark:bg-slate-900">
-        <p>{{ count }}</p>
-        <ConfirmButton
-          label="Delete"
-          confirm-label="Confirm?"
-          @click="incrementCount"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="Color Change">
-      <div class="grid gap-2 p-4 bg-white dark:bg-slate-900">
-        <p>{{ count }}</p>
-        <ConfirmButton
-          label="Archive"
-          confirm-label="Confirm?"
-          color="slate"
-          confirm-color="amber"
-          @click="incrementCount"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,99 +0,0 @@
-<script setup>
-import { ref, computed } from 'vue';
-import Button from './Button.vue';
-
-const props = defineProps({
-  label: { type: [String, Number], default: '' },
-  confirmLabel: { type: [String, Number], default: '' },
-  color: { type: String, default: 'blue' },
-  confirmColor: { type: String, default: 'ruby' },
-  confirmHint: { type: String, default: '' },
-  variant: { type: String, default: null },
-  size: { type: String, default: null },
-  justify: { type: String, default: null },
-  icon: { type: [String, Object, Function], default: '' },
-  trailingIcon: { type: Boolean, default: false },
-  isLoading: { type: Boolean, default: false },
-});
-
-const emit = defineEmits(['click']);
-
-const isConfirmMode = ref(false);
-const isClicked = ref(false);
-
-const currentLabel = computed(() => {
-  return isConfirmMode.value ? props.confirmLabel : props.label;
-});
-
-const currentColor = computed(() => {
-  return isConfirmMode.value ? props.confirmColor : props.color;
-});
-const resetConfirmMode = () => {
-  isConfirmMode.value = false;
-  isClicked.value = false;
-};
-
-const handleClick = () => {
-  if (!isConfirmMode.value) {
-    isConfirmMode.value = true;
-  } else {
-    isClicked.value = true;
-    emit('click');
-    setTimeout(resetConfirmMode, 400);
-  }
-};
-</script>
-
-<template>
-  <div
-    class="relative"
-    :class="{
-      'animate-bounce-complete': isClicked,
-    }"
-  >
-    <Button
-      type="button"
-      :label="currentLabel"
-      :color="currentColor"
-      :variant="variant"
-      :size="size"
-      :justify="justify"
-      :icon="icon"
-      :trailing-icon="trailingIcon"
-      :is-loading="isLoading"
-      @click="handleClick"
-      @blur="resetConfirmMode"
-    >
-      <template v-if="$slots.default" #default>
-        <slot />
-      </template>
-      <template v-if="$slots.icon" #icon>
-        <slot name="icon" />
-      </template>
-    </Button>
-    <div
-      v-if="isConfirmMode && confirmHint"
-      class="absolute mt-1 w-full text-[10px] text-center text-n-slate-10"
-    >
-      {{ confirmHint }}
-    </div>
-  </div>
-</template>
-
-<style scoped>
-@keyframes bounce-complete {
-  0% {
-    transform: scale(0.95);
-  }
-  50% {
-    transform: scale(1.02);
-  }
-  100% {
-    transform: scale(1);
-  }
-}
-
-.animate-bounce-complete {
-  animation: bounce-complete 0.2s cubic-bezier(0.68, -0.55, 0.265, 1.55);
-}
-</style>
@@ -76,7 +76,7 @@ const handlePageChange = event => {

 <template>
  <section class="flex flex-col w-full h-full overflow-hidden bg-n-background">
-    <header class="sticky top-0 z-10 px-6">
+    <header class="sticky top-0 z-10 px-6 xl:px-0">
      <div class="w-full max-w-[60rem] mx-auto">
        <div
          class="flex items-start lg:items-center justify-between w-full py-6 lg:py-0 lg:h-20 gap-4 lg:gap-2 flex-col lg:flex-row"
@@ -116,7 +116,7 @@ const handlePageChange = event => {
        </div>
      </div>
    </header>
-    <main class="flex-1 px-6 overflow-y-auto">
+    <main class="flex-1 px-6 overflow-y-auto xl:px-0">
      <div class="w-full max-w-[60rem] h-full mx-auto py-4">
        <slot v-if="!showPaywall" name="controls" />
        <div
@@ -42,7 +42,6 @@ const initialState = {
    conversationFaqs: false,
    memories: false,
  },
-  temperature: 1,
 };

 const state = reactive({ ...initialState });
@@ -88,7 +87,6 @@ const updateStateFromAssistant = assistant => {
    conversationFaqs: config.feature_faq || false,
    memories: config.feature_memory || false,
  };
-  state.temperature = config.temperature || 1;
 };

 const handleBasicInfoUpdate = async () => {
@@ -102,10 +100,7 @@ const handleBasicInfoUpdate = async () => {
  const payload = {
    name: state.name,
    description: state.description,
-    config: {
-      ...props.assistant.config,
-      product_name: state.productName,
-    },
+    product_name: state.productName,
  };

  emit('submit', payload);
@@ -138,7 +133,6 @@ const handleInstructionsUpdate = async () => {
  const payload = {
    config: {
      ...props.assistant.config,
-      temperature: state.temperature || 1,
      instructions: state.instructions,
    },
  };
@@ -215,7 +209,7 @@ watch(

    <!-- Instructions Section -->
    <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.INSTRUCTIONS')">
-      <div class="flex flex-col gap-4">
+      <div class="flex flex-col gap-4 pt-4">
        <Editor
          v-model="state.instructions"
          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.INSTRUCTIONS.PLACEHOLDER')"
@@ -224,25 +218,6 @@ watch(
          :message-type="formErrors.instructions ? 'error' : 'info'"
        />

-        <div class="flex flex-col gap-2 mt-4">
-          <label class="text-sm font-medium text-n-slate-12">
-            {{ t('CAPTAIN.ASSISTANTS.FORM.TEMPERATURE.LABEL') }}
-          </label>
-          <div class="flex items-center gap-4">
-            <input
-              v-model="state.temperature"
-              type="range"
-              min="0"
-              max="1"
-              step="0.1"
-              class="w-full"
-            />
-            <span class="text-sm text-n-slate-12">{{ state.temperature }}</span>
-          </div>
-          <p class="text-sm text-n-slate-11 italic">
-            {{ t('CAPTAIN.ASSISTANTS.FORM.TEMPERATURE.DESCRIPTION') }}
-          </p>
-        </div>
        <div class="flex justify-end">
          <Button
            size="small"
@@ -1,24 +1,29 @@
 <script setup>
-import { nextTick, ref, watch, computed } from 'vue';
+import { nextTick, ref, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
 import { useTrack } from 'dashboard/composables';
 import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
-import { useUISettings } from 'dashboard/composables/useUISettings';

 import CopilotInput from './CopilotInput.vue';
 import CopilotLoader from './CopilotLoader.vue';
 import CopilotAgentMessage from './CopilotAgentMessage.vue';
 import CopilotAssistantMessage from './CopilotAssistantMessage.vue';
-import CopilotThinkingGroup from './CopilotThinkingGroup.vue';
 import ToggleCopilotAssistant from './ToggleCopilotAssistant.vue';
-import CopilotEmptyState from './CopilotEmptyState.vue';
-import SidebarActionsHeader from 'dashboard/components-next/SidebarActionsHeader.vue';
-import { useI18n } from 'vue-i18n';
+import Icon from '../icon/Icon.vue';

 const props = defineProps({
+  supportAgent: {
+    type: Object,
+    default: () => ({}),
+  },
  messages: {
    type: Array,
    default: () => [],
  },
+  isCaptainTyping: {
+    type: Boolean,
+    default: false,
+  },
  conversationInboxType: {
    type: String,
    required: true,
@@ -37,11 +42,22 @@ const emit = defineEmits(['sendMessage', 'reset', 'setAssistant']);

 const { t } = useI18n();

+const COPILOT_USER_ROLES = ['assistant', 'system'];
+
 const sendMessage = message => {
  emit('sendMessage', message);
  useTrack(COPILOT_EVENTS.SEND_MESSAGE);
 };

+const useSuggestion = opt => {
+  emit('sendMessage', t(opt.prompt));
+  useTrack(COPILOT_EVENTS.SEND_SUGGESTED);
+};
+
+const handleReset = () => {
+  emit('reset');
+};
+
 const chatContainer = ref(null);

 const scrollToBottom = async () => {
@@ -51,72 +67,23 @@ const scrollToBottom = async () => {
  }
 };

-const groupedMessages = computed(() => {
-  const result = [];
-  let thinkingGroup = [];
-  props.messages.forEach(message => {
-    if (message.message_type === 'assistant_thinking') {
-      thinkingGroup.push(message);
-    } else {
-      if (thinkingGroup.length > 0) {
-        result.push({
-          id: thinkingGroup[0].id,
-          message_type: 'thinking_group',
-          messages: thinkingGroup,
-        });
-        thinkingGroup = [];
-      }
-      result.push(message);
-    }
-  });
-  if (thinkingGroup.length > 0) {
-    result.push({
-      id: thinkingGroup[0].id,
-      message_type: 'thinking_group',
-      messages: thinkingGroup,
-    });
-  }
-  return result;
-});
+const promptOptions = [
+  {
+    label: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.LABEL',
+    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.CONTENT',
+  },
+  {
+    label: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.LABEL',
+    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.CONTENT',
+  },
+  {
+    label: 'CAPTAIN.COPILOT.PROMPTS.RATE.LABEL',
+    prompt: 'CAPTAIN.COPILOT.PROMPTS.RATE.CONTENT',
+  },
+];

-const isLastMessageFromAssistant = computed(() => {
-  return (
-    groupedMessages.value[groupedMessages.value.length - 1].message_type ===
-    'assistant'
-  );
-});
-
-const { updateUISettings } = useUISettings();
-
-const closeCopilotPanel = () => {
-  updateUISettings({
-    is_copilot_panel_open: false,
-    is_contact_sidebar_open: false,
-  });
-};
-
-const handleSidebarAction = action => {
-  if (action === 'reset') {
-    emit('reset');
-  }
-};
-
-const hasAssistants = computed(() => props.assistants.length > 0);
-const hasMessages = computed(() => props.messages.length > 0);
-const copilotButtons = computed(() => {
-  if (hasMessages.value) {
-    return [
-      {
-        key: 'reset',
-        icon: 'i-lucide-refresh-ccw',
-        tooltip: t('CAPTAIN.COPILOT.RESET'),
-      },
-    ];
-  }
-  return [];
-});
 watch(
-  [() => props.messages],
+  [() => props.messages, () => props.isCaptainTyping],
  () => {
    scrollToBottom();
  },
@@ -126,59 +93,62 @@ watch(

 <template>
  <div class="flex flex-col h-full text-sm leading-6 tracking-tight w-full">
-    <SidebarActionsHeader
-      :title="$t('CAPTAIN.COPILOT.TITLE')"
-      :buttons="copilotButtons"
-      @click="handleSidebarAction"
-      @close="closeCopilotPanel"
-    />
-    <div
-      ref="chatContainer"
-      class="flex-1 flex px-4 py-4 overflow-y-auto items-start"
-    >
-      <div v-if="hasMessages" class="space-y-6 flex-1 flex flex-col w-full">
-        <template v-for="(item, index) in groupedMessages" :key="item.id">
-          <CopilotAgentMessage
-            v-if="item.message_type === 'user'"
-            :message="item.message"
-          />
-          <CopilotAssistantMessage
-            v-else-if="item.message_type === 'assistant'"
-            :message="item.message"
-            :is-last-message="index === groupedMessages.length - 1"
-            :conversation-inbox-type="conversationInboxType"
-          />
-          <CopilotThinkingGroup
-            v-else
-            :messages="item.messages"
-            :default-collapsed="isLastMessageFromAssistant"
-          />
-        </template>
+    <div ref="chatContainer" class="flex-1 px-4 py-4 space-y-6 overflow-y-auto">
+      <template v-for="message in messages" :key="message.id">
+        <CopilotAgentMessage
+          v-if="message.role === 'user'"
+          :support-agent="supportAgent"
+          :message="message"
+        />
+        <CopilotAssistantMessage
+          v-else-if="COPILOT_USER_ROLES.includes(message.role)"
+          :message="message"
+          :conversation-inbox-type="conversationInboxType"
+        />
+      </template>

-        <CopilotLoader v-if="!isLastMessageFromAssistant" />
+      <CopilotLoader v-if="isCaptainTyping" />
+    </div>
+
+    <div
+      v-if="!messages.length"
+      class="h-full w-full flex items-center justify-center"
+    >
+      <div class="h-fit px-3 py-3 space-y-1">
+        <span class="text-xs text-n-slate-10">
+          {{ $t('COPILOT.TRY_THESE_PROMPTS') }}
+        </span>
+        <button
+          v-for="prompt in promptOptions"
+          :key="prompt.label"
+          class="px-2 py-1 rounded-md border border-n-weak bg-n-slate-2 text-n-slate-11 flex items-center gap-1"
+          @click="() => useSuggestion(prompt)"
+        >
+          <span>{{ t(prompt.label) }}</span>
+          <Icon icon="i-lucide-chevron-right" />
+        </button>
      </div>
-      <CopilotEmptyState
-        v-else
-        :has-assistants="hasAssistants"
-        @use-suggestion="sendMessage"
-      />
    </div>

    <div class="mx-3 mt-px mb-2">
      <div class="flex items-center gap-2 justify-between w-full mb-1">
        <ToggleCopilotAssistant
-          v-if="assistants.length > 1"
+          v-if="assistants.length"
          :assistants="assistants"
          :active-assistant="activeAssistant"
          @set-assistant="$event => emit('setAssistant', $event)"
        />
        <div v-else />
+        <button
+          v-if="messages.length"
+          class="text-xs flex items-center gap-1 hover:underline"
+          @click="handleReset"
+        >
+          <i class="i-lucide-refresh-ccw" />
+          <span>{{ $t('CAPTAIN.COPILOT.RESET') }}</span>
+        </button>
      </div>
-      <CopilotInput
-        v-if="hasAssistants"
-        class="mb-1 w-full"
-        @send="sendMessage"
-      />
+      <CopilotInput class="mb-1 w-full" @send="sendMessage" />
    </div>
  </div>
 </template>
@@ -1,17 +1,31 @@
 <script setup>
+import Avatar from '../avatar/Avatar.vue';
+
 defineProps({
  message: {
    type: Object,
    required: true,
  },
+  supportAgent: {
+    type: Object,
+    required: true,
+  },
 });
 </script>

 <template>
-  <div class="space-y-1 text-n-slate-12">
-    <div class="font-medium">{{ $t('CAPTAIN.COPILOT.YOU') }}</div>
-    <div class="break-words">
-      {{ message.content }}
+  <div class="flex flex-row gap-2">
+    <Avatar
+      :name="supportAgent.available_name"
+      :src="supportAgent.avatar_url"
+      :size="24"
+      rounded-full
+    />
+    <div class="space-y-1 text-n-slate-12">
+      <div class="font-medium">{{ $t('CAPTAIN.COPILOT.YOU') }}</div>
+      <div class="break-words">
+        {{ message.content }}
+      </div>
    </div>
  </div>
 </template>
@@ -9,12 +9,9 @@ import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import MessageFormatter from 'shared/helpers/MessageFormatter.js';

 import Button from 'dashboard/components-next/button/Button.vue';
+import Avatar from '../avatar/Avatar.vue';

 const props = defineProps({
-  isLastMessage: {
-    type: Boolean,
-    default: false,
-  },
  message: {
    type: Object,
    required: true,
@@ -24,15 +21,6 @@ const props = defineProps({
    required: true,
  },
 });
-const hasEmptyMessageContent = computed(() => !props.message?.content);
-
-const showUseButton = computed(() => {
-  return (
-    !hasEmptyMessageContent.value &&
-    props.message.reply_suggestion &&
-    props.isLastMessage
-  );
-});

 const messageContent = computed(() => {
  const formatter = new MessageFormatter(props.message.content);
@@ -45,6 +33,8 @@ const insertIntoRichEditor = computed(() => {
  );
 });

+const hasEmptyMessageContent = computed(() => !props.message?.content);
+
 const useCopilotResponse = () => {
  if (insertIntoRichEditor.value) {
    emitter.emit(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, props.message?.content);
@@ -56,25 +46,33 @@ const useCopilotResponse = () => {
 </script>

 <template>
-  <div class="flex flex-col gap-1 text-n-slate-12">
-    <div class="font-medium">{{ $t('CAPTAIN.NAME') }}</div>
-    <span v-if="hasEmptyMessageContent" class="text-n-ruby-11">
-      {{ $t('CAPTAIN.COPILOT.EMPTY_MESSAGE') }}
-    </span>
-    <div
-      v-else
-      v-dompurify-html="messageContent"
-      class="prose-sm break-words"
+  <div class="flex flex-row gap-2">
+    <Avatar
+      name="Captain Copilot"
+      icon-name="i-woot-captain"
+      :size="24"
+      rounded-full
    />
-    <div class="flex flex-row mt-1">
-      <Button
-        v-if="showUseButton"
-        :label="$t('CAPTAIN.COPILOT.USE')"
-        faded
-        sm
-        slate
-        @click="useCopilotResponse"
+    <div class="flex flex-col gap-1 text-n-slate-12">
+      <div class="font-medium">{{ $t('CAPTAIN.NAME') }}</div>
+      <span v-if="hasEmptyMessageContent" class="text-n-ruby-11">
+        {{ $t('CAPTAIN.COPILOT.EMPTY_MESSAGE') }}
+      </span>
+      <div
+        v-else
+        v-dompurify-html="messageContent"
+        class="prose-sm break-words"
      />
+      <div class="flex flex-row mt-1">
+        <Button
+          v-if="!hasEmptyMessageContent"
+          :label="$t('CAPTAIN.COPILOT.USE')"
+          faded
+          sm
+          slate
+          @click="useCopilotResponse"
+        />
+      </div>
    </div>
  </div>
 </template>
@@ -1,106 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useRoute } from 'vue-router';
-import Icon from '../icon/Icon.vue';
-
-defineProps({
-  hasAssistants: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const emit = defineEmits(['useSuggestion']);
-const { t } = useI18n();
-const route = useRoute();
-
-const routePromptMap = {
-  conversations: [
-    {
-      label: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.LABEL',
-      prompt: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.CONTENT',
-    },
-    {
-      label: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.LABEL',
-      prompt: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.CONTENT',
-    },
-    {
-      label: 'CAPTAIN.COPILOT.PROMPTS.RATE.LABEL',
-      prompt: 'CAPTAIN.COPILOT.PROMPTS.RATE.CONTENT',
-    },
-  ],
-  dashboard: [
-    {
-      label: 'CAPTAIN.COPILOT.PROMPTS.HIGH_PRIORITY.LABEL',
-      prompt: 'CAPTAIN.COPILOT.PROMPTS.HIGH_PRIORITY.CONTENT',
-    },
-    {
-      label: 'CAPTAIN.COPILOT.PROMPTS.LIST_CONTACTS.LABEL',
-      prompt: 'CAPTAIN.COPILOT.PROMPTS.LIST_CONTACTS.CONTENT',
-    },
-  ],
-};
-
-const getCurrentRoute = () => {
-  const path = route.path;
-  if (path.includes('/conversations')) return 'conversations';
-  if (path.includes('/dashboard')) return 'dashboard';
-  return 'dashboard';
-};
-
-const promptOptions = computed(() => {
-  const currentRoute = getCurrentRoute();
-  return routePromptMap[currentRoute] || routePromptMap.conversations;
-});
-
-const handleSuggestion = opt => {
-  emit('useSuggestion', t(opt.prompt));
-};
-</script>
-
-<template>
-  <div class="flex-1 flex flex-col gap-6 px-2">
-    <div class="flex flex-col space-y-4 py-4">
-      <Icon icon="i-woot-captain" class="text-n-slate-9 text-4xl" />
-      <div class="space-y-1">
-        <h3 class="text-base font-medium text-n-slate-12 leading-8">
-          {{ $t('CAPTAIN.COPILOT.PANEL_TITLE') }}
-        </h3>
-        <p class="text-sm text-n-slate-11 leading-6">
-          {{ $t('CAPTAIN.COPILOT.KICK_OFF_MESSAGE') }}
-        </p>
-      </div>
-    </div>
-    <div v-if="!hasAssistants" class="w-full space-y-2">
-      <p class="text-sm text-n-slate-11 leading-6">
-        {{ $t('CAPTAIN.ASSISTANTS.NO_ASSISTANTS_AVAILABLE') }}
-      </p>
-      <router-link
-        :to="{
-          name: 'captain_assistants_index',
-          params: { accountId: route.params.accountId },
-        }"
-        class="text-n-slate-11 underline hover:text-n-slate-12"
-      >
-        {{ $t('CAPTAIN.ASSISTANTS.ADD_NEW') }}
-      </router-link>
-    </div>
-    <div v-else class="w-full space-y-2">
-      <span class="text-xs text-n-slate-10 block">
-        {{ $t('CAPTAIN.COPILOT.TRY_THESE_PROMPTS') }}
-      </span>
-      <div class="space-y-1">
-        <button
-          v-for="prompt in promptOptions"
-          :key="prompt.label"
-          class="w-full px-3 py-2 rounded-md border border-n-weak bg-n-slate-2 text-n-slate-11 flex items-center justify-between hover:bg-n-slate-3 transition-colors"
-          @click="handleSuggestion(prompt)"
-        >
-          <span>{{ t(prompt.label) }}</span>
-          <Icon icon="i-lucide-chevron-right" />
-        </button>
-      </div>
-    </div>
-  </div>
-</template>
@@ -13,16 +13,19 @@ const sendMessage = () => {
 </script>

 <template>
-  <form class="relative" @submit.prevent="sendMessage">
+  <form
+    class="border border-n-weak bg-n-alpha-3 rounded-lg h-12 flex"
+    @submit.prevent="sendMessage"
+  >
    <input
      v-model="message"
      type="text"
      :placeholder="$t('CAPTAIN.COPILOT.SEND_MESSAGE')"
-      class="w-full reset-base bg-n-alpha-3 ltr:pl-4 ltr:pr-12 rtl:pl-12 rtl:pr-4 py-3 text-n-slate-11 text-sm border border-n-weak rounded-lg focus:outline-none focus:ring-1 focus:ring-n-blue-11 focus:border-n-blue-11"
+      class="w-full reset-base bg-transparent px-4 py-3 text-n-slate-11 text-sm"
      @keyup.enter="sendMessage"
    />
    <button
-      class="absolute ltr:right-1 rtl:left-1 top-1/2 -translate-y-1/2 h-9 w-10 flex items-center justify-center text-n-slate-11 hover:text-n-blue-11"
+      class="h-auto w-12 flex items-center justify-center text-n-slate-11"
      type="submit"
    >
      <i class="i-ph-arrow-up" />
@@ -1,63 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useRoute } from 'vue-router';
-import Button from 'dashboard/components-next/button/Button.vue';
-import { useUISettings } from 'dashboard/composables/useUISettings';
-import { useMapGetter } from 'dashboard/composables/store';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
-const route = useRoute();
-
-const { uiSettings, updateUISettings } = useUISettings();
-
-const isConversationRoute = computed(() => {
-  const CONVERSATION_ROUTES = [
-    'inbox_conversation',
-    'conversation_through_inbox',
-    'conversations_through_label',
-    'team_conversations_through_label',
-    'conversations_through_folders',
-    'conversation_through_mentions',
-    'conversation_through_unattended',
-    'conversation_through_participating',
-    'inbox_view_conversation',
-  ];
-  return CONVERSATION_ROUTES.includes(route.name);
-});
-
-const currentAccountId = useMapGetter('getCurrentAccountId');
-const isFeatureEnabledonAccount = useMapGetter(
-  'accounts/isFeatureEnabledonAccount'
-);
-
-const showCopilotLauncher = computed(() => {
-  const isCaptainEnabled = isFeatureEnabledonAccount.value(
-    currentAccountId.value,
-    FEATURE_FLAGS.CAPTAIN
-  );
-  return (
-    isCaptainEnabled &&
-    !uiSettings.value.is_copilot_panel_open &&
-    !isConversationRoute.value
-  );
-});
-const toggleSidebar = () => {
-  updateUISettings({
-    is_copilot_panel_open: !uiSettings.value.is_copilot_panel_open,
-    is_contact_sidebar_open: false,
-  });
-};
-</script>
-
-<template>
-  <div v-if="showCopilotLauncher" class="fixed bottom-4 right-4 z-50">
-    <div class="rounded-full bg-n-alpha-2 p-1">
-      <Button
-        icon="i-woot-captain"
-        class="!rounded-full !bg-n-solid-3 dark:!bg-n-alpha-2 !text-n-slate-12 text-xl"
-        lg
-        @click="toggleSidebar"
-      />
-    </div>
-  </div>
-  <template v-else />
-</template>
@@ -1,25 +0,0 @@
-<script setup>
-import Icon from '../../components-next/icon/Icon.vue';
-defineProps({
-  content: {
-    type: String,
-    required: true,
-  },
-});
-</script>
-
-<template>
-  <div
-    class="flex flex-col gap-2 p-3 rounded-lg bg-n-background/50 border border-n-weak hover:bg-n-background/80 transition-colors duration-200"
-  >
-    <div class="flex items-start gap-2">
-      <Icon
-        icon="i-lucide-sparkles"
-        class="w-4 h-4 mt-0.5 flex-shrink-0 text-n-slate-9"
-      />
-      <div class="text-sm text-n-slate-12">
-        {{ content }}
-      </div>
-    </div>
-  </div>
-</template>
@@ -1,34 +0,0 @@
-<script setup>
-import CopilotThinkingGroup from './CopilotThinkingGroup.vue';
-
-const messages = [
-  {
-    id: 1,
-    content: 'Analyzing the user query',
-    reasoning: 'Breaking down the request into actionable steps',
-  },
-  {
-    id: 2,
-    content: 'Searching codebase',
-    reasoning: 'Looking for relevant files and functions',
-  },
-  {
-    id: 3,
-    content: 'Generating response',
-    reasoning: 'Composing a helpful and accurate answer',
-  },
-];
-</script>
-
-<template>
-  <Story title="Captain/Copilot/CopilotThinkingGroup" group="components">
-    <Variant title="Default">
-      <CopilotThinkingGroup :messages="messages" />
-    </Variant>
-
-    <Variant title="With Default Collapsed">
-      <!-- eslint-disable-next-line -->
-      <CopilotThinkingGroup :messages="messages" :default-collapsed="true" />
-    </Variant>
-  </Story>
-</template>
@@ -1,61 +0,0 @@
-<script setup>
-import { ref, watch, computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import Icon from '../icon/Icon.vue';
-import CopilotThinkingBlock from './CopilotThinkingBlock.vue';
-
-const props = defineProps({
-  messages: { type: Array, required: true },
-  defaultCollapsed: { type: Boolean, default: false },
-});
-const { t } = useI18n();
-const isExpanded = ref(!props.defaultCollapsed);
-
-const thinkingCount = computed(() => props.messages.length);
-
-watch(
-  () => props.defaultCollapsed,
-  newValue => {
-    if (newValue) {
-      isExpanded.value = false;
-    }
-  }
-);
-</script>
-
-<template>
-  <div class="flex flex-col gap-2">
-    <button
-      class="group flex items-center gap-2 text-xs text-n-slate-10 hover:text-n-slate-11 transition-colors duration-200 -ml-3"
-      @click="isExpanded = !isExpanded"
-    >
-      <Icon
-        :icon="isExpanded ? 'i-lucide-chevron-down' : 'i-lucide-chevron-right'"
-        class="w-4 h-4 transition-transform duration-200 group-hover:scale-110"
-      />
-      <span class="flex items-center gap-2">
-        {{ t('CAPTAIN.COPILOT.SHOW_STEPS') }}
-        <span
-          class="inline-flex items-center justify-center h-4 min-w-4 px-1 text-xs font-medium rounded-full bg-n-solid-3 text-n-slate-11"
-        >
-          {{ thinkingCount }}
-        </span>
-      </span>
-    </button>
-    <div
-      v-show="isExpanded"
-      class="space-y-3 transition-all duration-200"
-      :class="{
-        'opacity-100': isExpanded,
-        'opacity-0 max-h-0 overflow-hidden': !isExpanded,
-      }"
-    >
-      <CopilotThinkingBlock
-        v-for="copilotMessage in messages"
-        :key="copilotMessage.id"
-        :content="copilotMessage.message.content"
-        :reasoning="copilotMessage.message.reasoning"
-      />
-    </div>
-  </div>
-</template>
@@ -2,9 +2,9 @@
 import { ref, computed } from 'vue';
 import { OnClickOutside } from '@vueuse/components';
 import { useI18n } from 'vue-i18n';
+import { useMapGetter } from 'dashboard/composables/store.js';

 import Button from 'dashboard/components-next/button/Button.vue';
-import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';

 const props = defineProps({
  type: {
@@ -59,6 +59,8 @@ const emit = defineEmits(['confirm', 'close']);

 const { t } = useI18n();

+const isRTL = useMapGetter('accounts/isRTL');
+
 const dialogRef = ref(null);
 const dialogContentRef = ref(null);

@@ -92,7 +94,7 @@ defineExpose({ open, close });
 </script>

 <template>
-  <TeleportWithDirection to="body">
+  <Teleport to="body">
    <dialog
      ref="dialogRef"
      class="w-full transition-all duration-300 ease-in-out shadow-xl rounded-xl"
@@ -100,6 +102,7 @@ defineExpose({ open, close });
        maxWidthClass,
        overflowYAuto ? 'overflow-y-auto' : 'overflow-visible',
      ]"
+      :dir="isRTL ? 'rtl' : 'ltr'"
      @close="close"
    >
      <OnClickOutside @trigger="close">
@@ -149,7 +152,7 @@ defineExpose({ open, close });
        </form>
      </OnClickOutside>
    </dialog>
-  </TeleportWithDirection>
+  </Teleport>
 </template>

 <style scoped>
@@ -81,7 +81,6 @@ onMounted(() => {
    <button
      v-for="(item, index) in filteredMenuItems"
      :key="index"
-      type="button"
      class="inline-flex items-center justify-start w-full h-8 min-w-0 gap-2 px-2 py-1.5 transition-all duration-200 ease-in-out border-0 rounded-lg z-60 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2 disabled:cursor-not-allowed disabled:pointer-events-none disabled:opacity-50"
      :class="{
        'bg-n-alpha-1 dark:bg-n-solid-active': item.isSelected,
@@ -1,6 +1,5 @@
 <script setup>
-import { computed, ref } from 'vue';
-import { useElementBounding, useWindowSize } from '@vueuse/core';
+import { computed } from 'vue';
 import DropdownContainer from 'next/dropdown-menu/base/DropdownContainer.vue';
 import DropdownSection from 'next/dropdown-menu/base/DropdownSection.vue';
 import DropdownBody from 'next/dropdown-menu/base/DropdownBody.vue';
@@ -26,10 +25,6 @@ const props = defineProps({
    type: String,
    default: 'faded',
  },
-  label: {
-    type: String,
-    default: null,
-  },
 });

 const selected = defineModel({
@@ -37,13 +32,6 @@ const selected = defineModel({
  required: true,
 });

-const triggerRef = ref(null);
-const dropdownRef = ref(null);
-
-const { top } = useElementBounding(triggerRef);
-const { height } = useWindowSize();
-const { height: dropdownHeight } = useElementBounding(dropdownRef);
-
 const selectedOption = computed(() => {
  return props.options.find(o => o.value === selected.value) || {};
 });
@@ -53,16 +41,6 @@ const iconToRender = computed(() => {
  return selectedOption.value.icon || 'i-lucide-chevron-down';
 });

-const dropdownPosition = computed(() => {
-  const DROPDOWN_MAX_HEIGHT = 340;
-  // Get actual height if available or use default
-  const menuHeight = dropdownHeight.value
-    ? dropdownHeight.value + 20
-    : DROPDOWN_MAX_HEIGHT;
-  const spaceBelow = height.value - top.value;
-  return spaceBelow < menuHeight ? 'bottom-0' : 'top-0';
-});
-
 const updateSelected = newValue => {
  selected.value = newValue;
 };
@@ -73,24 +51,17 @@ const updateSelected = newValue => {
    <template #trigger="{ toggle }">
      <slot name="trigger" :toggle="toggle">
        <Button
-          ref="triggerRef"
-          type="button"
          sm
          slate
          :variant
          :icon="iconToRender"
          :trailing-icon="selectedOption.icon ? false : true"
-          :label="label || (hideLabel ? null : selectedOption.label)"
+          :label="hideLabel ? null : selectedOption.label"
          @click="toggle"
        />
      </slot>
    </template>
-    <DropdownBody
-      ref="dropdownRef"
-      class="min-w-48 z-50"
-      :class="dropdownPosition"
-      strong
-    >
+    <DropdownBody class="top-0 min-w-48 z-50" strong>
      <DropdownSection class="max-h-80 overflow-scroll">
        <DropdownItem
          v-for="option in options"
@@ -9,14 +9,7 @@ import DropdownSection from 'next/dropdown-menu/base/DropdownSection.vue';
 import DropdownBody from 'next/dropdown-menu/base/DropdownBody.vue';
 import DropdownItem from 'next/dropdown-menu/base/DropdownItem.vue';

-const {
-  options,
-  disableSearch,
-  placeholderIcon,
-  placeholder,
-  placeholderTrailingIcon,
-  searchPlaceholder,
-} = defineProps({
+const { options } = defineProps({
  options: {
    type: Array,
    required: true,
@@ -25,22 +18,6 @@ const {
    type: Boolean,
    default: false,
  },
-  placeholderIcon: {
-    type: String,
-    default: 'i-lucide-plus',
-  },
-  placeholder: {
-    type: String,
-    default: '',
-  },
-  placeholderTrailingIcon: {
-    type: Boolean,
-    default: false,
-  },
-  searchPlaceholder: {
-    type: String,
-    default: '',
-  },
 });

 const { t } = useI18n();
@@ -92,26 +69,15 @@ const toggleSelected = option => {
        sm
        slate
        faded
-        type="button"
        :icon="selectedItem.icon"
        :label="selectedItem.name"
        @click="toggle"
      />
-      <Button
-        v-else
-        sm
-        slate
-        faded
-        type="button"
-        :trailing-icon="placeholderTrailingIcon"
-        @click="toggle"
-      >
+      <Button v-else sm slate faded @click="toggle">
        <template #icon>
-          <Icon :icon="placeholderIcon" class="text-n-slate-11" />
+          <Icon icon="i-lucide-plus" class="text-n-slate-11" />
        </template>
-        <span class="text-n-slate-11">{{
-          placeholder || t('COMBOBOX.PLACEHOLDER')
-        }}</span>
+        <span class="text-n-slate-11">{{ t('COMBOBOX.PLACEHOLDER') }}</span>
      </Button>
    </template>
    <DropdownBody class="top-0 min-w-56 z-50" strong>
@@ -121,7 +87,7 @@ const toggleSelected = option => {
          v-model="searchTerm"
          autofocus
          class="p-1.5 pl-8 text-n-slate-11 bg-n-alpha-1 rounded-lg w-full"
-          :placeholder="searchPlaceholder || t('COMBOBOX.SEARCH_PLACEHOLDER')"
+          :placeholder="t('COMBOBOX.SEARCH_PLACEHOLDER')"
        />
      </div>
      <DropdownSection class="max-h-80 overflow-scroll">
@@ -1,8 +1,7 @@
 <script setup>
-import { computed, watch } from 'vue';
+import { computed, ref } from 'vue';
 import Input from './Input.vue';
 import { useI18n } from 'vue-i18n';
-import { DURATION_UNITS } from './constants';

 const props = defineProps({
  min: { type: Number, default: 0 },
@@ -12,50 +11,36 @@ const props = defineProps({

 const { t } = useI18n();
 const duration = defineModel('modelValue', { type: Number, default: null });
-const unit = defineModel('unit', {
-  type: String,
-  default: DURATION_UNITS.MINUTES,
-  validate(value) {
-    return Object.values(DURATION_UNITS).includes(value);
-  },
-});

-const convertToMinutes = newValue => {
-  if (unit.value === DURATION_UNITS.MINUTES) {
-    return Math.floor(newValue);
-  }
-  if (unit.value === DURATION_UNITS.HOURS) {
-    return Math.floor(newValue) * 60;
-  }
-  return Math.floor(newValue) * 24 * 60;
+const UNIT_TYPES = {
+  MINUTES: 'minutes',
+  HOURS: 'hours',
+  DAYS: 'days',
 };
+const unit = ref(UNIT_TYPES.MINUTES);

 const transformedValue = computed({
  get() {
-    if (unit.value === DURATION_UNITS.MINUTES) return duration.value;
-    if (unit.value === DURATION_UNITS.HOURS)
-      return Math.floor(duration.value / 60);
-    if (unit.value === DURATION_UNITS.DAYS)
+    if (unit.value === UNIT_TYPES.MINUTES) return duration.value;
+    if (unit.value === UNIT_TYPES.HOURS) return Math.floor(duration.value / 60);
+    if (unit.value === UNIT_TYPES.DAYS)
      return Math.floor(duration.value / 24 / 60);

    return 0;
  },
  set(newValue) {
-    let minuteValue = convertToMinutes(newValue);
+    let minuteValue;
+    if (unit.value === UNIT_TYPES.MINUTES) {
+      minuteValue = Math.floor(newValue);
+    } else if (unit.value === UNIT_TYPES.HOURS) {
+      minuteValue = Math.floor(newValue * 60);
+    } else if (unit.value === UNIT_TYPES.DAYS) {
+      minuteValue = Math.floor(newValue * 24 * 60);
+    }

    duration.value = Math.min(Math.max(minuteValue, props.min), props.max);
  },
 });
-
-// when unit is changed set the nearest value to that unit
-// so if the minute is set to 900, and the user changes the unit to "days"
-// the transformed value will show 0, but the real value will still be 900
-// this might create some confusion, especially when saving
-// this watcher fixes it by rounding the duration basically, to the nearest unit value
-watch(unit, () => {
-  let adjustedValue = convertToMinutes(transformedValue.value);
-  duration.value = Math.min(Math.max(adjustedValue, props.min), props.max);
-});
 </script>

 <template>
@@ -72,12 +57,10 @@ watch(unit, () => {
    :disabled="disabled"
    class="mb-0 text-sm disabled:outline-n-weak disabled:opacity-40"
  >
-    <option :value="DURATION_UNITS.MINUTES">
+    <option :value="UNIT_TYPES.MINUTES">
      {{ t('DURATION_INPUT.MINUTES') }}
    </option>
-    <option :value="DURATION_UNITS.HOURS">
-      {{ t('DURATION_INPUT.HOURS') }}
-    </option>
-    <option :value="DURATION_UNITS.DAYS">{{ t('DURATION_INPUT.DAYS') }}</option>
+    <option :value="UNIT_TYPES.HOURS">{{ t('DURATION_INPUT.HOURS') }}</option>
+    <option :value="UNIT_TYPES.DAYS">{{ t('DURATION_INPUT.DAYS') }}</option>
  </select>
 </template>
@@ -1,5 +0,0 @@
-export const DURATION_UNITS = {
-  MINUTES: 'minutes',
-  HOURS: 'hours',
-  DAYS: 'days',
-};
@@ -186,20 +186,12 @@ const isBotOrAgentMessage = computed(() => {
    return true;
  }
  const senderId = props.senderId ?? props.sender?.id;
-  const senderType = props.sender?.type ?? props.senderType;
+  const senderType = props.senderType ?? props.sender?.type;

  if (!senderType || !senderId) {
    return true;
  }

-  if (
-    [SENDER_TYPES.AGENT_BOT, SENDER_TYPES.CAPTAIN_ASSISTANT].includes(
-      senderType
-    )
-  ) {
-    return true;
-  }
-
  return senderType.toLowerCase() === SENDER_TYPES.USER.toLowerCase();
 });

@@ -315,7 +307,11 @@ const componentToRender = computed(() => {
 });

 const shouldShowContextMenu = computed(() => {
-  return !props.contentAttributes?.isUnsupported;
+  return !(
+    props.status === MESSAGE_STATUS.FAILED ||
+    props.status === MESSAGE_STATUS.PROGRESS ||
+    props.contentAttributes?.isUnsupported
+  );
 });

 const isBubble = computed(() => {
@@ -340,23 +336,12 @@ const contextMenuEnabledOptions = computed(() => {
  const hasAttachments = !!(props.attachments && props.attachments.length > 0);

  const isOutgoing = props.messageType === MESSAGE_TYPES.OUTGOING;
-  const isFailedOrProcessing =
-    props.status === MESSAGE_STATUS.FAILED ||
-    props.status === MESSAGE_STATUS.PROGRESS;

  return {
    copy: hasText,
-    delete:
-      (hasText || hasAttachments) &&
-      !isFailedOrProcessing &&
-      !isMessageDeleted.value,
-    cannedResponse: isOutgoing && hasText && !isMessageDeleted.value,
-    copyLink: !isFailedOrProcessing,
-    translate: !isFailedOrProcessing && !isMessageDeleted.value && hasText,
-    replyTo:
-      !props.private &&
-      props.inboxSupportsReplyTo.outgoing &&
-      !isFailedOrProcessing,
+    delete: hasText || hasAttachments,
+    cannedResponse: isOutgoing && hasText,
+    replyTo: !props.private && props.inboxSupportsReplyTo.outgoing,
  };
 });

@@ -421,7 +406,7 @@ const avatarInfo = computed(() => {
  const { name, type, avatarUrl, thumbnail } = sender || {};

  // If sender type is agent bot, use avatarUrl
-  if ([SENDER_TYPES.AGENT_BOT, SENDER_TYPES.CAPTAIN_ASSISTANT].includes(type)) {
+  if (type === SENDER_TYPES.AGENT_BOT) {
    return {
      name: name ?? '',
      src: avatarUrl ?? '',
@@ -506,8 +491,8 @@ provideMessageContext({
      <div
        class="[grid-area:bubble] flex"
        :class="{
-          'ltr:ml-8 rtl:mr-8 justify-end': orientation === ORIENTATION.RIGHT,
-          'ltr:mr-8 rtl:ml-8': orientation === ORIENTATION.LEFT,
+          'ltr:pl-8 rtl:pr-8 justify-end': orientation === ORIENTATION.RIGHT,
+          'ltr:pr-8 rtl:pl-8': orientation === ORIENTATION.LEFT,
          'min-w-0': variant === MESSAGE_VARIANTS.EMAIL,
        }"
        @contextmenu="openContextMenu($event)"
@@ -523,7 +508,7 @@ provideMessageContext({
    </div>
    <div v-if="shouldShowContextMenu" class="context-menu-wrap">
      <ContextMenu
-        v-if="isBubble"
+        v-if="isBubble && !isMessageDeleted"
        :context-menu-position="contextMenuPosition"
        :is-open="showContextMenu"
        :enabled-options="contextMenuEnabledOptions"
@@ -40,7 +40,7 @@ const senderName = computed(() => {
            <Icon :icon="icon" class="text-white size-4" />
          </slot>
        </div>
-        <div class="space-y-1 overflow-hidden">
+        <div class="space-y-1">
          <div v-if="senderName" class="text-n-slate-12 text-sm truncate">
            {{
              t(senderTranslationKey, {
@@ -2,10 +2,10 @@
 import { computed } from 'vue';
 import BaseBubble from './Base.vue';
 import { useI18n } from 'vue-i18n';
-import { CSAT_RATINGS, CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
+import { CSAT_RATINGS } from 'shared/constants/messages';
 import { useMessageContext } from '../provider.js';

-const { contentAttributes, content } = useMessageContext();
+const { contentAttributes } = useMessageContext();
 const { t } = useI18n();

 const response = computed(() => {
@@ -16,14 +16,6 @@ const isRatingSubmitted = computed(() => {
  return !!response.value.rating;
 });

-const displayType = computed(() => {
-  return contentAttributes.value?.displayType || CSAT_DISPLAY_TYPES.EMOJI;
-});
-
-const isStarRating = computed(() => {
-  return displayType.value === CSAT_DISPLAY_TYPES.STAR;
-});
-
 const rating = computed(() => {
  if (isRatingSubmitted.value) {
    return CSAT_RATINGS.find(
@@ -33,33 +25,16 @@ const rating = computed(() => {

  return null;
 });
-
-const starRatingValue = computed(() => {
-  return response.value.rating || 0;
-});
 </script>

 <template>
  <BaseBubble class="px-4 py-3" data-bubble-name="csat">
-    <h4>{{ content || t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
+    <h4>{{ t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
    <dl v-if="isRatingSubmitted" class="mt-4">
      <dt class="text-n-slate-11 italic">
        {{ t('CONVERSATION.RATING_TITLE') }}
      </dt>
-      <dd v-if="!isStarRating">
-        {{ t(rating.translationKey) }}
-      </dd>
-      <dd v-else class="flex mt-1">
-        <span v-for="n in 5" :key="n" class="text-2xl mr-1">
-          <i
-            :class="[
-              n <= starRatingValue
-                ? 'i-ri-star-fill text-n-amber-9'
-                : 'i-ri-star-line text-n-slate-10',
-            ]"
-          />
-        </span>
-      </dd>
+      <dd>{{ t(rating.translationKey) }}</dd>

      <dt v-if="response.feedbackMessage" class="text-n-slate-11 italic mt-2">
        {{ t('CONVERSATION.FEEDBACK_TITLE') }}
@@ -14,8 +14,7 @@ const fromEmail = computed(() => {
 });

 const toEmail = computed(() => {
-  const { toEmails, email } = contentAttributes.value;
-  return email?.to ?? toEmails ?? [];
+  return contentAttributes.value?.email?.to ?? [];
 });

 const ccEmail = computed(() => {
--- a/Show More
+++ b/Show More
@@ -1 +1 @@
 .4.4
 .3.3