add Open API v3 developer docs

2025-05-08 12:47:22 +07:00
2042 changed files with 21239 additions and 85608 deletions
@@ -73,15 +73,15 @@ jobs:
              libvips

      - run:
-          name: Install RVM and Ruby 3.4.4
+          name: Install RVM and Ruby 3.3.3
          command: |
            sudo apt-get install -y gpg
            gpg --keyserver hkp://keyserver.ubuntu.com --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3 7D2BAF1CF37B13E2069D6956105BD0E739499BDB
            \curl -sSL https://get.rvm.io | bash -s stable
            echo 'source ~/.rvm/scripts/rvm' >> $BASH_ENV
            source ~/.rvm/scripts/rvm
-            rvm install "3.4.4"
-            rvm use 3.4.4 --default
+            rvm install "3.3.3"
+            rvm use 3.3.3 --default
            gem install bundler -v 2.5.16

      - run:
@@ -4,15 +4,5 @@ FROM ghcr.io/chatwoot/chatwoot_codespace:latest

 # Do the set up required for chatwoot app
 WORKDIR /workspace
-
-# Copy dependency files first for better caching
-COPY package.json pnpm-lock.yaml ./
-COPY Gemfile Gemfile.lock ./
-
-# Install dependencies (will be cached if files don't change)
-RUN pnpm install --frozen-lockfile && \
-    gem install bundler && \
-    bundle install --jobs=$(nproc)
-
-# Copy source code after dependencies are installed
 COPY . /workspace
+RUN yarn && gem install bundler && bundle install
@@ -1,16 +1,12 @@
-ARG VARIANT="ubuntu-22.04"
+
+ARG VARIANT

 FROM mcr.microsoft.com/vscode/devcontainers/base:0-${VARIANT}

-ENV DEBIAN_FRONTEND=noninteractive
-
 ARG NODE_VERSION
 ARG RUBY_VERSION
 ARG USER_UID
 ARG USER_GID
-ARG PNPM_VERSION="10.2.0"
-ENV PNPM_VERSION ${PNPM_VERSION}
-ENV RUBY_CONFIGURE_OPTS=--disable-install-doc

 # Update args in docker-compose.yaml to set the UID/GID of the "vscode" user.
 RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
@@ -19,80 +15,61 @@ RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
        && chmod -R $USER_UID:$USER_GID /home/vscode; \
    fi

-RUN NODE_MAJOR=$(echo $NODE_VERSION | cut -d. -f1) \
-    && curl -fsSL https://deb.nodesource.com/setup_${NODE_MAJOR}.x | bash - \
-    && apt-get update \
-    && apt-get -y install --no-install-recommends \
-        build-essential \
-        libssl-dev \
-        zlib1g-dev \
-        gnupg \
-        tar \
-        tzdata \
-        postgresql-client \
-        libpq-dev \
-        git \
-        imagemagick \
-        libyaml-dev \
-        curl \
-        ca-certificates \
-        tmux \
-        nodejs \
-    && apt-get clean \
-    && rm -rf /var/lib/apt/lists/* /tmp/* /var/tmp/*
+RUN apt-get update && export DEBIAN_FRONTEND=noninteractive \
+  && apt-get -y install --no-install-recommends \
+    build-essential \
+    libssl-dev \
+    zlib1g-dev \
+    gnupg2 \
+    tar \
+    tzdata \
+    postgresql-client \
+    libpq-dev \
+    yarn \
+    git \
+    imagemagick \
+    tmux \
+    zsh \
+    git-flow \
+    npm \
+    libyaml-dev

-# Install rbenv and ruby for root user first
-RUN git clone --depth 1 https://github.com/rbenv/rbenv.git ~/.rbenv \
+# Install rbenv and ruby
+RUN git clone https://github.com/rbenv/rbenv.git ~/.rbenv \
    &&  echo 'export PATH="$HOME/.rbenv/bin:$PATH"' >> ~/.bashrc \
    &&  echo 'eval "$(rbenv init -)"' >> ~/.bashrc
 ENV PATH "/root/.rbenv/bin/:/root/.rbenv/shims/:$PATH"
-RUN git clone --depth 1 https://github.com/rbenv/ruby-build.git && \
+RUN git clone https://github.com/rbenv/ruby-build.git && \
    PREFIX=/usr/local ./ruby-build/install.sh

 RUN rbenv install $RUBY_VERSION && \
    rbenv global $RUBY_VERSION && \
    rbenv versions

-# Set up rbenv for vscode user
-RUN su - vscode -c "git clone --depth 1 https://github.com/rbenv/rbenv.git ~/.rbenv" \
-    && su - vscode -c "echo 'export PATH=\"\$HOME/.rbenv/bin:\$PATH\"' >> ~/.bashrc" \
-    && su - vscode -c "echo 'eval \"\$(rbenv init -)\"' >> ~/.bashrc" \
-    && su - vscode -c "PATH=\"/home/vscode/.rbenv/bin:\$PATH\" rbenv install $RUBY_VERSION" \
-    && su - vscode -c "PATH=\"/home/vscode/.rbenv/bin:\$PATH\" rbenv global $RUBY_VERSION"
-
-# Install overmind and gh in single layer
+# Install overmind
 RUN curl -L https://github.com/DarthSim/overmind/releases/download/v2.1.0/overmind-v2.1.0-linux-amd64.gz > overmind.gz \
  && gunzip overmind.gz \
-  && mv overmind /usr/local/bin \
-  && chmod +x /usr/local/bin/overmind \
-  && curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | dd of=/usr/share/keyrings/githubcli-archive-keyring.gpg \
-  && echo "deb [arch=$(dpkg --print-architecture) signed-by=/usr/share/keyrings/githubcli-archive-keyring.gpg] https://cli.github.com/packages stable main" | tee /etc/apt/sources.list.d/github-cli.list > /dev/null \
-  && apt-get update \
-  && apt-get install -y --no-install-recommends gh \
-  && apt-get clean \
-  && rm -rf /var/lib/apt/lists/* /tmp/* /var/tmp/*
+  && sudo mv overmind /usr/local/bin \
+  && chmod +x /usr/local/bin/overmind
+
+
+# Install gh
+RUN curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | sudo dd of=/usr/share/keyrings/githubcli-archive-keyring.gpg \
+   && echo "deb [arch=$(dpkg --print-architecture) signed-by=/usr/share/keyrings/githubcli-archive-keyring.gpg] https://cli.github.com/packages stable main" | sudo tee /etc/apt/sources.list.d/github-cli.list > /dev/null \
+   && sudo apt update \
+   && sudo apt install gh


 # Do the set up required for chatwoot app
 WORKDIR /workspace
-RUN chown vscode:vscode /workspace
+COPY . /workspace

-# set up node js, pnpm and claude code in single layer
-RUN npm install -g pnpm@${PNPM_VERSION} @anthropic-ai/claude-code \
-    && npm cache clean --force
+# set up ruby
+COPY Gemfile Gemfile.lock ./
+RUN gem install bundler && bundle install

-# Switch to vscode user
-USER vscode
-ENV PATH="/home/vscode/.rbenv/bin:/home/vscode/.rbenv/shims:$PATH"
-
-# Copy dependency files first for better caching
-COPY --chown=vscode:vscode Gemfile Gemfile.lock package.json pnpm-lock.yaml ./
-
-# Install dependencies as vscode user
-RUN eval "$(rbenv init -)" \
-    && gem install bundler -N \
-    && bundle install --jobs=$(nproc) \
-    && pnpm install --frozen-lockfile
-
-# Copy source code after dependencies are installed
-COPY --chown=vscode:vscode . /workspace
+# set up node js
+RUN npm install n -g && \
+    n $NODE_VERSION
+RUN npm install --global yarn
+RUN yarn
@@ -4,26 +4,17 @@
  "dockerComposeFile": "docker-compose.yml",

  "settings": {
-    "terminal.integrated.shell.linux": "/bin/zsh",
-    "extensions.showRecommendationsOnlyOnDemand": true,
-    "editor.formatOnSave": true,
-    "files.trimTrailingWhitespace": true,
-    "files.insertFinalNewline": true,
-    "search.exclude": {
-      "**/node_modules": true,
-      "**/tmp": true,
-      "**/log": true,
-      "**/coverage": true,
-      "**/public/packs": true
-    }
+    "terminal.integrated.shell.linux": "/bin/zsh"
  },


  // Add the IDs of extensions you want installed when the container is created.
  "extensions": [
-    "Shopify.ruby-lsp",
+    "rebornix.Ruby",
    "misogi.ruby-rubocop",
+    "wingrunr21.vscode-ruby",
    "davidpallinder.rails-test-runner",
+    "eamodio.gitlens",
    "github.copilot",
    "mrmlnc.vscode-duplicate"
  ],
@@ -32,15 +23,15 @@
  // 5432 postgres
  // 6379 redis
  // 1025,8025 mailhog
-  "forwardPorts": [8025, 3000, 3036],
+  "forwardPorts": [8025, 3000, 3035],

-  "postCreateCommand": ".devcontainer/scripts/setup.sh && POSTGRES_STATEMENT_TIMEOUT=600s bundle exec rake db:chatwoot_prepare && pnpm install",
+  "postCreateCommand": ".devcontainer/scripts/setup.sh && POSTGRES_STATEMENT_TIMEOUT=600s bundle exec rake db:chatwoot_prepare && yarn",
  "portsAttributes": {
    "3000": {
      "label": "Rails Server"
    },
-    "3036": {
-      "label": "Vite Dev Server"
+    "3035": {
+      "label": "Webpack Dev Server"
    },
    "8025": {
      "label": "Mailhog UI"
@@ -1,18 +0,0 @@
-# Docker Compose file for building the base image in GitHub Actions
-# Usage: docker-compose -f .devcontainer/docker-compose.base.yml build base
-
-version: '3'
-
-services:
-  base:
-    build:
-      context: ..
-      dockerfile: .devcontainer/Dockerfile.base
-      args:
-        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.4.4'
-        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: '1000'
-        USER_GID: '1000'
-    image: ghcr.io/chatwoot/chatwoot_codespace:latest
@@ -5,6 +5,19 @@
 version: '3'

 services:
+  base:
+    build:
+      context: ..
+      dockerfile: .devcontainer/Dockerfile.base
+      args:
+        VARIANT: 'ubuntu-22.04'
+        NODE_VERSION: '23.7.0'
+        RUBY_VERSION: '3.3.3'
+        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
+        USER_UID: '1000'
+        USER_GID: '1000'
+    image: base:latest
+
  app:
    build:
      context: ..
@@ -12,7 +25,7 @@ services:
      args:
        VARIANT: 'ubuntu-22.04'
        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.4.4'
+        RUBY_VERSION: '3.3.3'
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
        USER_UID: '1000'
        USER_GID: '1000'
@@ -2,15 +2,12 @@ cp .env.example .env
 sed -i -e '/REDIS_URL/ s/=.*/=redis:\/\/localhost:6379/' .env
 sed -i -e '/POSTGRES_HOST/ s/=.*/=localhost/' .env
 sed -i -e '/SMTP_ADDRESS/ s/=.*/=localhost/' .env
-sed -i -e "/FRONTEND_URL/ s/=.*/=https:\/\/$CODESPACE_NAME-3000.app.github.dev/" .env
-
-# Setup Claude Code API key if available
-if [ -n "$CLAUDE_CODE_API_KEY" ]; then
-  mkdir -p ~/.claude
-  echo '{"apiKeyHelper": "~/.claude/anthropic_key.sh"}' > ~/.claude/settings.json
-  echo "echo \"$CLAUDE_CODE_API_KEY\"" > ~/.claude/anthropic_key.sh
-  chmod +x ~/.claude/anthropic_key.sh
-fi
+sed -i -e "/FRONTEND_URL/ s/=.*/=https:\/\/$CODESPACE_NAME-3000.githubpreview.dev/" .env
+sed -i -e "/WEBPACKER_DEV_SERVER_PUBLIC/ s/=.*/=https:\/\/$CODESPACE_NAME-3035.githubpreview.dev/" .env
+# uncomment the webpacker env variable
+sed -i -e '/WEBPACKER_DEV_SERVER_PUBLIC/s/^# //' .env
+# fix the error with webpacker
+echo 'export NODE_OPTIONS=--openssl-legacy-provider' >> ~/.zshrc

 # codespaces make the ports public
-gh codespace ports visibility 3000:public 3036:public 8025:public -c $CODESPACE_NAME
+gh codespace ports visibility 3000:public 3035:public 8025:public -c $CODESPACE_NAME
@@ -2,7 +2,7 @@
 # https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables/#rails-production-variables

 # Used to verify the integrity of signed cookies. so ensure a secure value is set
-# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols.
+# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols. 
 # Use `rake secret` to generate this variable
 SECRET_KEY_BASE=replace_with_lengthy_secure_hex

@@ -216,8 +216,6 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # ENABLE_RACK_ATTACK=true
 # RACK_ATTACK_LIMIT=300
 # ENABLE_RACK_ATTACK_WIDGET_API=true
-# Comma-separated list of trusted IPs that bypass Rack Attack throttling rules
-# RACK_ATTACK_ALLOWED_IPS=127.0.0.1,::1,192.168.0.10

 ## Running chatwoot as an API only server
 ## setting this value to true will disable the frontend dashboard endpoints
@@ -259,3 +257,4 @@ AZURE_APP_SECRET=
 # Set to true if you want to remove stale contact inboxes
 # contact_inboxes with no conversation older than 90 days will be removed
 # REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false
+
@@ -103,7 +103,6 @@ module.exports = {
          '⌘',
          '📄',
          '🎉',
-          '🚀',
          '💬',
          '👥',
          '📥',
@@ -6,11 +6,6 @@ name: Deploy Check
 on:
  pull_request:

-# If two pushes happen within a short time in the same PR, cancel the run of the oldest push
-concurrency:
-  group: pr-${{ github.workflow }}-${{ github.head_ref }}
-  cancel-in-progress: true
-
 jobs:
  deployment_check:
    name: Check Deployment
@@ -5,11 +5,6 @@ on:
    branches:
      - develop

-# If two pushes happen within a short time in the same PR, cancel the run of the oldest push
-concurrency:
-  group: pr-${{ github.workflow }}-${{ github.head_ref }}
-  cancel-in-progress: true
-
 jobs:
  log_lines_check:
    runs-on: ubuntu-latest
@@ -19,5 +19,6 @@ jobs:

    - name: Build the Codespace Base Image
      run: |
-        docker compose -f .devcontainer/docker-compose.base.yml build base
+        docker-compose -f .devcontainer/docker-compose.yml build base
+        docker tag base:latest ghcr.io/chatwoot/chatwoot_codespace:latest
        docker push ghcr.io/chatwoot/chatwoot_codespace:latest
@@ -5,11 +5,6 @@ on:
    branches:
      - develop

-# If two pushes happen within a short time in the same PR, cancel the run of the oldest push
-concurrency:
-  group: pr-${{ github.workflow }}-${{ github.head_ref }}
-  cancel-in-progress: true
-
 jobs:
  test:
    runs-on: ubuntu-22.04
@@ -71,6 +71,9 @@ test/cypress/videos/*
 /config/master.key
 /config/*.enc

+#ignore files under .vscode directory
+.vscode
+.cursor

 # yalc for local testing
 .yalc
@@ -89,8 +92,5 @@ yarn-debug.log*
 # https://vitejs.dev/guide/env-and-mode.html#env-files
 *.local

-
-# TextEditors & AI Agents config files
-.vscode
-.claude/settings.local.json
-.cursor
+# Claude.ai config file
+CLAUDE.md
@@ -1,10 +1,7 @@
-plugins:
+require:
  - rubocop-performance
  - rubocop-rails
  - rubocop-rspec
-  - rubocop-factory_bot
-
-require:
  - ./rubocop/use_from_email.rb
  - ./rubocop/custom_cop_location.rb

@@ -16,61 +13,44 @@ Metrics/ClassLength:
  Exclude:
    - 'app/models/message.rb'
    - 'app/models/conversation.rb'
-
 Metrics/MethodLength:
  Max: 19
-  Exclude:
-    - 'enterprise/lib/captain/agent.rb'
-
 RSpec/ExampleLength:
  Max: 25
-
 Style/Documentation:
  Enabled: false
-
 Style/ExponentialNotation:
  Enabled: false
-
 Style/FrozenStringLiteralComment:
  Enabled: false
-
 Style/SymbolArray:
  Enabled: false
-
 Style/OpenStructUse:
  Enabled: false
-
 Style/OptionalBooleanParameter:
  Exclude:
    - 'app/services/email_templates/db_resolver_service.rb'
    - 'app/dispatchers/dispatcher.rb'
-
 Style/GlobalVars:
  Exclude:
    - 'config/initializers/01_redis.rb'
    - 'config/initializers/rack_attack.rb'
    - 'lib/redis/alfred.rb'
    - 'lib/global_config.rb'
-
 Style/ClassVars:
  Exclude:
    - 'app/services/email_templates/db_resolver_service.rb'
-
 Lint/MissingSuper:
  Exclude:
    - 'app/drops/base_drop.rb'
-
 Lint/SymbolConversion:
  Enabled: false
-
 Lint/EmptyBlock:
  Exclude:
    - 'app/views/api/v1/accounts/conversations/toggle_status.json.jbuilder'
-
 Lint/OrAssignmentToConstant:
  Exclude:
    - 'lib/redis/config.rb'
-
 Metrics/BlockLength:
  Max: 30
  Exclude:
@@ -78,16 +58,10 @@ Metrics/BlockLength:
    - '**/routes.rb'
    - 'config/environments/*'
    - db/schema.rb
-
 Metrics/ModuleLength:
  Exclude:
    - lib/seeders/message_seeder.rb
    - spec/support/slack_stubs.rb
-
-Rails/HelperInstanceVariable:
-  Exclude:
-    - enterprise/app/helpers/captain/chat_helper.rb
-
 Rails/ApplicationController:
  Exclude:
    - 'app/controllers/api/v1/widget/messages_controller.rb'
@@ -97,101 +71,74 @@ Rails/ApplicationController:
    - 'app/controllers/platform_controller.rb'
    - 'app/controllers/public_controller.rb'
    - 'app/controllers/survey/responses_controller.rb'
-
 Rails/FindEach:
  Enabled: true
  Include:
    - 'app/**/*.rb'
-
 Rails/CompactBlank:
  Enabled: false
-
 Rails/EnvironmentVariableAccess:
  Enabled: false
-
 Rails/TimeZoneAssignment:
  Enabled: false
-
 Rails/RedundantPresenceValidationOnBelongsTo:
  Enabled: false
-
-Rails/InverseOf:
-  Exclude:
-    - enterprise/app/models/captain/assistant.rb
-
-Rails/UniqueValidationWithoutIndex:
-  Exclude:
-    - app/models/canned_response.rb
-    - app/models/telegram_bot.rb
-    - enterprise/app/models/captain_inbox.rb
-    - 'app/models/channel/twitter_profile.rb'
-    - 'app/models/webhook.rb'
-    - 'app/models/contact.rb'
-
 Style/ClassAndModuleChildren:
  EnforcedStyle: compact
  Exclude:
    - 'config/application.rb'
    - 'config/initializers/monkey_patches/*'
-
 Style/MapToHash:
  Enabled: false
-
 Style/HashSyntax:
  Enabled: true
  EnforcedStyle: no_mixed_keys
  EnforcedShorthandSyntax: never
-
 RSpec/NestedGroups:
  Enabled: true
  Max: 4
-
 RSpec/MessageSpies:
  Enabled: false
-
 RSpec/StubbedMock:
  Enabled: false
-
+RSpec/FactoryBot/SyntaxMethods:
+  Enabled: false
 Naming/VariableNumber:
  Enabled: false
-
 Naming/MemoizedInstanceVariableName:
  Exclude:
    - 'app/models/message.rb'
-
 Style/GuardClause:
  Exclude:
    - 'app/builders/account_builder.rb'
    - 'app/models/attachment.rb'
    - 'app/models/message.rb'
-
 Metrics/AbcSize:
  Max: 26
  Exclude:
    - 'app/controllers/concerns/auth_helper.rb'
-
+Rails/UniqueValidationWithoutIndex:
+  Exclude:
+    - 'app/models/channel/twitter_profile.rb'
+    - 'app/models/webhook.rb'
+    - 'app/models/contact.rb'
    - 'app/models/integrations/hook.rb'
    - 'app/models/canned_response.rb'
    - 'app/models/telegram_bot.rb'
-
 Rails/RenderInline:
  Exclude:
    - 'app/controllers/swagger_controller.rb'
-
 Rails/ThreeStateBooleanColumn:
  Exclude:
    - 'db/migrate/20230503101201_create_sla_policies.rb'
-
 RSpec/IndexedLet:
  Enabled: false
-
 RSpec/NamedSubject:
  Enabled: false

 # we should bring this down
 RSpec/MultipleExpectations:
  Max: 7
-
 RSpec/MultipleMemoizedHelpers:
  Max: 14

@@ -219,121 +166,3 @@ AllCops:
    - 'tmp/**/*'
    - 'storage/**/*'
    - 'db/migrate/20230426130150_init_schema.rb'
-
-FactoryBot/SyntaxMethods:
-  Enabled: false
-
-# Disable new rules causing errors
-Layout/LeadingCommentSpace:
-  Enabled: false
-
-Style/ReturnNilInPredicateMethodDefinition:
-  Enabled: false
-
-Style/RedundantParentheses:
-  Enabled: false
-
-Performance/StringIdentifierArgument:
-  Enabled: false
-
-Layout/EmptyLinesAroundExceptionHandlingKeywords:
-  Enabled: false
-
-Lint/LiteralAsCondition:
-  Enabled: false
-
-Style/RedundantReturn:
-  Enabled: false
-
-Layout/SpaceAroundOperators:
-  Enabled: false
-
-Rails/EnvLocal:
-  Enabled: false
-
-Rails/WhereRange:
-  Enabled: false
-
-Lint/UselessConstantScoping:
-  Enabled: false
-
-Style/MultipleComparison:
-  Enabled: false
-
-Bundler/OrderedGems:
-  Enabled: false
-
-RSpec/ExampleWording:
-  Enabled: false
-
-RSpec/ReceiveMessages:
-  Enabled: false
-
-FactoryBot/AssociationStyle:
-  Enabled: false
-
-Rails/EnumSyntax:
-  Enabled: false
-
-Lint/RedundantTypeConversion:
-  Enabled: false
-
-# Additional rules to disable
-Rails/RedundantActiveRecordAllMethod:
-  Enabled: false
-
-Layout/TrailingEmptyLines:
-  Enabled: false
-
-Style/SafeNavigationChainLength:
-  Enabled: false
-
-Lint/SafeNavigationConsistency:
-  Enabled: false
-
-Lint/CopDirectiveSyntax:
-  Enabled: false
-
-# Final set of rules to disable
-FactoryBot/ExcessiveCreateList:
-  Enabled: false
-
-RSpec/MissingExpectationTargetMethod:
-  Enabled: false
-
-Performance/InefficientHashSearch:
-  Enabled: false
-
-Style/RedundantSelfAssignmentBranch:
-  Enabled: false
-
-Style/YAMLFileRead:
-  Enabled: false
-
-Layout/ExtraSpacing:
-  Enabled: false
-
-Style/RedundantFilterChain:
-  Enabled: false
-
-Performance/MapMethodChain:
-  Enabled: false
-
-Rails/RootPathnameMethods:
-  Enabled: false
-
-Style/SuperArguments:
-  Enabled: false
-
-# Final remaining rules to disable
-Rails/Delegate:
-  Enabled: false
-
-Style/CaseLikeIf:
-  Enabled: false
-
-FactoryBot/RedundantFactoryOption:
-  Enabled: false
-
-FactoryBot/FactoryAssociationWithStrategy:
-  Enabled: false
@@ -1 +1 @@
-3.4.4
+3.3.3
@@ -1 +0,0 @@
-../../AGENTS.md
@@ -1,58 +0,0 @@
-# Chatwoot Development Guidelines
-
-## Build / Test / Lint
-
- **Setup**: `bundle install && pnpm install`
- **Run Dev**: `pnpm dev` or `overmind start -f ./Procfile.dev`
- **Lint JS/Vue**: `pnpm eslint` / `pnpm eslint:fix`
- **Lint Ruby**: `bundle exec rubocop -a`
- **Test JS**: `pnpm test` or `pnpm test:watch`
- **Test Ruby**: `bundle exec rspec spec/path/to/file_spec.rb`
- **Single Test**: `bundle exec rspec spec/path/to/file_spec.rb:LINE_NUMBER`
- **Run Project**: `overmind start -f Procfile.dev`
-
-## Code Style
-
- **Ruby**: Follow RuboCop rules (150 character max line length)
- **Vue/JS**: Use ESLint (Airbnb base + Vue 3 recommended)
- **Vue Components**: Use PascalCase
- **Events**: Use camelCase
- **I18n**: No bare strings in templates; use i18n
- **Error Handling**: Use custom exceptions (`lib/custom_exceptions/`)
- **Models**: Validate presence/uniqueness, add proper indexes
- **Type Safety**: Use PropTypes in Vue, strong params in Rails
- **Naming**: Use clear, descriptive names with consistent casing
- **Vue API**: Always use Composition API with `<script setup>` at the top
-
-## Styling
-
- **Tailwind Only**:  
-  - Do not write custom CSS  
-  - Do not use scoped CSS  
-  - Do not use inline styles  
-  - Always use Tailwind utility classes  
- **Colors**: Refer to `tailwind.config.js` for color definitions
-
-## General Guidelines
-
- MVP focus: Least code change, happy-path only
- No unnecessary defensive programming
- Break down complex tasks into small, testable units
- Iterate after confirmation
- Avoid writing specs unless explicitly asked
- Remove dead/unreachable/unused code
- Don’t write multiple versions or backups for the same logic — pick the best approach and implement it
- Don't reference Claude in commit messages
-
-## Project-Specific
-
- **Translations**:
-  - Only update `en.yml` and `en.json`
-  - Other languages are handled by the community
-  - Backend i18n → `en.yml`, Frontend i18n → `en.json`
- **Frontend**:
-  - Use `components-next/` for message bubbles (the rest is being deprecated)
-
-## Ruby Best Practices
-
- Use compact `module/class` definitions; avoid nested styles
@@ -1 +0,0 @@
-AGENTS.md
@@ -1,10 +1,10 @@
 source 'https://rubygems.org'

-ruby '3.4.4'
+ruby '3.3.3'

 ##-- base gems for rails --##
 gem 'rack-cors', '2.0.0', require: 'rack/cors'
-gem 'rails', '~> 7.1'
+gem 'rails', '~> 7.0.8.4'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false

@@ -33,8 +33,6 @@ gem 'liquid'
 gem 'commonmarker'
 # Validate Data against JSON Schema
 gem 'json_schemer'
-# used in swagger build
-gem 'json_refs'
 # Rack middleware for blocking & throttling abusive requests
 gem 'rack-attack', '>= 6.7.0'
 # a utility tool for streaming, flexible and safe downloading of remote files
@@ -89,7 +87,7 @@ gem 'wisper', '2.0.0'
 ##--- gems for channels ---##
 gem 'facebook-messenger'
 gem 'line-bot-api'
-gem 'twilio-ruby'
+gem 'twilio-ruby', '~> 5.66'
 # twitty will handle subscription of twitter account events
 # gem 'twitty', git: 'https://github.com/chatwoot/twitty'
 gem 'twitty', '~> 0.1.5'
@@ -198,6 +196,9 @@ group :development do
  gem 'scss_lint', require: false
  gem 'web-console', '>= 4.2.1'

+  # used in swagger build
+  gem 'json_refs'
+
  # When we want to squash migrations
  gem 'squasher'

@@ -236,7 +237,6 @@ group :development, :test do
  gem 'rubocop-performance', require: false
  gem 'rubocop-rails', require: false
  gem 'rubocop-rspec', require: false
-  gem 'rubocop-factory_bot', require: false
  gem 'seed_dump'
  gem 'shoulda-matchers'
  gem 'simplecov', '0.17.1', require: false
@@ -25,89 +25,76 @@ GIT
 GEM
  remote: https://rubygems.org/
  specs:
-    actioncable (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actioncable (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      nio4r (~> 2.0)
      websocket-driver (>= 0.6.1)
-      zeitwerk (~> 2.6)
-    actionmailbox (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailbox (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      mail (>= 2.7.1)
      net-imap
      net-pop
      net-smtp
-    actionmailer (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailer (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      actionview (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      mail (~> 2.5, >= 2.5.4)
      net-imap
      net-pop
      net-smtp
-      rails-dom-testing (~> 2.2)
-    actionpack (7.1.5.1)
-      actionview (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      nokogiri (>= 1.8.5)
-      racc
-      rack (>= 2.2.4)
-      rack-session (>= 1.0.1)
+      rails-dom-testing (~> 2.0)
+    actionpack (7.0.8.7)
+      actionview (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+      rack (~> 2.0, >= 2.2.4)
      rack-test (>= 0.6.3)
-      rails-dom-testing (~> 2.2)
-      rails-html-sanitizer (~> 1.6)
-    actiontext (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+      rails-dom-testing (~> 2.0)
+      rails-html-sanitizer (~> 1.0, >= 1.2.0)
+    actiontext (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      globalid (>= 0.6.0)
      nokogiri (>= 1.8.5)
-    actionview (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionview (7.0.8.7)
+      activesupport (= 7.0.8.7)
      builder (~> 3.1)
-      erubi (~> 1.11)
-      rails-dom-testing (~> 2.2)
-      rails-html-sanitizer (~> 1.6)
+      erubi (~> 1.4)
+      rails-dom-testing (~> 2.0)
+      rails-html-sanitizer (~> 1.1, >= 1.2.0)
    active_record_query_trace (1.8)
-    activejob (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activejob (7.0.8.7)
+      activesupport (= 7.0.8.7)
      globalid (>= 0.3.6)
-    activemodel (7.1.5.1)
-      activesupport (= 7.1.5.1)
-    activerecord (7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      timeout (>= 0.4.0)
-    activerecord-import (2.1.0)
+    activemodel (7.0.8.7)
+      activesupport (= 7.0.8.7)
+    activerecord (7.0.8.7)
+      activemodel (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+    activerecord-import (1.4.1)
      activerecord (>= 4.2)
-    activestorage (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activestorage (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      marcel (~> 1.0)
-    activesupport (7.1.5.1)
-      base64
-      benchmark (>= 0.3)
-      bigdecimal
+      mini_mime (>= 1.1.0)
+    activesupport (7.0.8.7)
      concurrent-ruby (~> 1.0, >= 1.0.2)
-      connection_pool (>= 2.2.5)
-      drb
      i18n (>= 1.6, < 2)
-      logger (>= 1.4.2)
      minitest (>= 5.1)
-      mutex_m
-      securerandom (>= 0.3)
      tzinfo (~> 2.0)
-    acts-as-taggable-on (12.0.0)
-      activerecord (>= 7.1, < 8.1)
-      zeitwerk (>= 2.4, < 3.0)
+    acts-as-taggable-on (9.0.1)
+      activerecord (>= 6.0, < 7.1)
    addressable (2.8.7)
      public_suffix (>= 2.0.2, < 7.0)
    administrate (0.20.1)
@@ -129,7 +116,7 @@ GEM
    annotate (3.2.0)
      activerecord (>= 3.2, < 8.0)
      rake (>= 10.4, < 14.0)
-    ast (2.4.3)
+    ast (2.4.2)
    attr_extras (7.1.0)
    audited (5.4.1)
      activerecord (>= 5.0, < 7.7)
@@ -155,15 +142,14 @@ GEM
      statsd-ruby (~> 1.1)
    base64 (0.2.0)
    bcrypt (3.1.20)
-    benchmark (0.4.0)
-    bigdecimal (3.1.9)
+    bigdecimal (3.1.8)
    bindex (0.8.1)
    bootsnap (1.16.0)
      msgpack (~> 1.2)
    brakeman (5.4.1)
    browser (5.3.1)
    builder (3.3.0)
-    bullet (8.0.7)
+    bullet (7.0.7)
      activesupport (>= 3.0.0)
      uniform_notifier (~> 1.11)
    bundle-audit (0.1.0)
@@ -172,13 +158,11 @@ GEM
      bundler (>= 1.2.0, < 3)
      thor (~> 1.0)
    byebug (11.1.3)
-    childprocess (5.1.0)
-      logger (~> 1.5)
    climate_control (1.2.0)
    coderay (1.1.3)
    commonmarker (0.23.10)
-    concurrent-ruby (1.3.5)
-    connection_pool (2.5.3)
+    concurrent-ruby (1.3.4)
+    connection_pool (2.4.1)
    crack (1.0.0)
      bigdecimal
      rexml
@@ -192,10 +176,16 @@ GEM
      activerecord (>= 5.a)
      database_cleaner-core (~> 2.0.0)
    database_cleaner-core (2.0.1)
-    date (3.4.1)
-    ddtrace (0.48.0)
-      ffi (~> 1.0)
+    datadog-ci (0.8.3)
      msgpack
+    date (3.4.1)
+    ddtrace (1.23.2)
+      datadog-ci (~> 0.8.1)
+      debase-ruby_core_source (= 3.3.1)
+      libdatadog (~> 7.0.0.1.0)
+      libddwaf (~> 1.14.0.0.0)
+      msgpack
+    debase-ruby_core_source (3.3.1)
    debug (1.8.0)
      irb (>= 1.5.0)
      reline (>= 0.3.1)
@@ -206,10 +196,10 @@ GEM
      railties (>= 4.1.0)
      responders
      warden (~> 1.2.3)
-    devise_token_auth (1.2.5)
+    devise_token_auth (1.2.3)
      bcrypt (~> 3.0)
      devise (> 3.5.2, < 5)
-      rails (>= 4.2.0, < 8.1)
+      rails (>= 4.2.0, < 7.2)
    diff-lcs (1.5.1)
    digest-crc (0.6.5)
      rake (>= 12.0.0, < 14.0.0)
@@ -222,7 +212,6 @@ GEM
      railties (>= 6.1)
    down (5.4.0)
      addressable (~> 2.8)
-    drb (2.2.3)
    dry-cli (1.1.0)
    ecma-re-validator (0.4.0)
      regexp_parser (~> 2.2)
@@ -246,10 +235,8 @@ GEM
      railties (>= 5.0.0)
    faker (3.2.0)
      i18n (>= 1.8.11, < 2)
-    faraday (2.13.1)
-      faraday-net_http (>= 2.0, < 3.5)
-      json
-      logger
+    faraday (2.9.0)
+      faraday-net_http (>= 2.0, < 3.2)
    faraday-follow_redirects (0.3.0)
      faraday (>= 1, < 3)
    faraday-mashify (0.1.1)
@@ -257,8 +244,8 @@ GEM
      hashie
    faraday-multipart (1.0.4)
      multipart-post (~> 2)
-    faraday-net_http (3.4.0)
-      net-http (>= 0.5.0)
+    faraday-net_http (3.1.0)
+      net-http
    faraday-net_http_persistent (2.1.0)
      faraday (~> 2.5)
      net-http-persistent (~> 4.0)
@@ -267,10 +254,7 @@ GEM
    fcm (1.0.8)
      faraday (>= 1.0.0, < 3.0)
      googleauth (~> 1)
-    ffi (1.17.2)
-    ffi (1.17.2-arm64-darwin)
-    ffi (1.17.2-x86_64-darwin)
-    ffi (1.17.2-x86_64-linux-gnu)
+    ffi (1.16.3)
    ffi-compiler (1.0.1)
      ffi (>= 1.0.0)
      rake
@@ -331,13 +315,16 @@ GEM
    google-cloud-translate-v3 (0.10.0)
      gapic-common (>= 0.20.0, < 2.a)
      google-cloud-errors (~> 1.0)
-    google-protobuf (3.25.7)
+    google-protobuf (3.25.5)
+    google-protobuf (3.25.5-arm64-darwin)
+    google-protobuf (3.25.5-x86_64-darwin)
+    google-protobuf (3.25.5-x86_64-linux)
    googleapis-common-protos (1.6.0)
      google-protobuf (>= 3.18, < 5.a)
      googleapis-common-protos-types (~> 1.7)
      grpc (~> 1.41)
-    googleapis-common-protos-types (1.20.0)
-      google-protobuf (>= 3.18, < 5.a)
+    googleapis-common-protos-types (1.14.0)
+      google-protobuf (~> 3.18)
    googleauth (1.11.2)
      faraday (>= 1.0, < 3.a)
      google-cloud-env (~> 2.1)
@@ -347,17 +334,17 @@ GEM
      signet (>= 0.16, < 2.a)
    groupdate (6.2.1)
      activesupport (>= 5.2)
-    grpc (1.72.0)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-arm64-darwin)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-arm64-darwin)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-x86_64-darwin)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-x86_64-darwin)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-x86_64-linux)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-x86_64-linux)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
    haikunator (1.1.1)
    hairtrigger (1.0.0)
@@ -383,7 +370,7 @@ GEM
      mini_mime (>= 1.0.0)
      multi_xml (>= 0.5.2)
    httpclient (2.8.3)
-    i18n (1.14.7)
+    i18n (1.14.6)
      concurrent-ruby (~> 1.0)
    image_processing (1.12.2)
      mini_magick (>= 4.9.5, < 5)
@@ -401,7 +388,7 @@ GEM
      rails-dom-testing (>= 1, < 3)
      railties (>= 4.2.0)
      thor (>= 0.14, < 2.0)
-    json (2.12.0)
+    json (2.6.3)
    json_refs (0.1.8)
      hana
    json_schemer (0.2.24)
@@ -416,7 +403,7 @@ GEM
    judoscale-sidekiq (1.8.2)
      judoscale-ruby (= 1.8.2)
      sidekiq (>= 5.0)
-    jwt (2.10.1)
+    jwt (2.8.1)
      base64
    kaminari (1.2.2)
      activesupport (>= 4.1.0)
@@ -436,15 +423,21 @@ GEM
      faraday-multipart
      json (>= 1.8)
      rexml
-    language_server-protocol (3.17.0.5)
-    launchy (3.1.1)
+    launchy (2.5.2)
      addressable (~> 2.8)
-      childprocess (~> 5.0)
-      logger (~> 1.6)
-    letter_opener (1.10.0)
-      launchy (>= 2.2, < 4)
+    letter_opener (1.8.1)
+      launchy (>= 2.2, < 3)
+    libdatadog (7.0.0.1.0)
+    libdatadog (7.0.0.1.0-x86_64-linux)
+    libddwaf (1.14.0.0.0)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-arm64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-x86_64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-x86_64-linux)
+      ffi (~> 1.0)
    line-bot-api (1.28.0)
-    lint_roller (1.1.0)
    liquid (5.4.0)
    listen (3.8.0)
      rb-fsevent (~> 0.10, >= 0.10.3)
@@ -452,7 +445,7 @@ GEM
    llhttp-ffi (0.4.0)
      ffi-compiler (~> 1.0)
      rake (~> 13.0)
-    logger (1.7.0)
+    logger (1.6.0)
    lograge (0.14.0)
      actionpack (>= 4)
      activesupport (>= 4)
@@ -478,17 +471,17 @@ GEM
    mini_magick (4.12.0)
    mini_mime (1.1.5)
    mini_portile2 (2.8.8)
-    minitest (5.25.5)
+    minitest (5.25.4)
    mock_redis (0.36.0)
      ruby2_keywords
-    msgpack (1.8.0)
+    msgpack (1.7.0)
    multi_json (1.15.0)
    multi_xml (0.6.0)
    multipart-post (2.3.0)
    mutex_m (0.3.0)
    neighbor (0.2.3)
      activerecord (>= 5.2)
-    net-http (0.6.0)
+    net-http (0.4.1)
      uri
    net-http-persistent (4.0.2)
      connection_pool (~> 2.2)
@@ -552,16 +545,14 @@ GEM
    orm_adapter (0.5.0)
    os (1.1.4)
    ostruct (0.6.1)
-    parallel (1.27.0)
-    parser (3.3.8.0)
+    parallel (1.23.0)
+    parser (3.2.2.1)
      ast (~> 2.4.1)
-      racc
    pg (1.5.3)
    pg_search (2.3.6)
      activerecord (>= 5.2)
      activesupport (>= 5.2)
    pgvector (0.1.1)
-    prism (1.4.0)
    procore-sift (1.0.0)
      activerecord (>= 6.1)
    pry (0.14.2)
@@ -569,14 +560,14 @@ GEM
      method_source (~> 1.0)
    pry-rails (0.3.9)
      pry (>= 0.10.4)
-    public_suffix (6.0.2)
+    public_suffix (6.0.0)
    puma (6.4.3)
      nio4r (~> 2.0)
    pundit (2.3.0)
      activesupport (>= 3.0.0)
    raabro (1.4.0)
    racc (1.8.1)
-    rack (2.2.15)
+    rack (2.2.13)
    rack-attack (6.7.0)
      rack (>= 1.0, < 4)
    rack-contrib (2.5.0)
@@ -590,28 +581,23 @@ GEM
      rack (~> 2.2, >= 2.2.4)
    rack-proxy (0.7.7)
      rack
-    rack-session (1.0.2)
-      rack (< 3)
    rack-test (2.1.0)
      rack (>= 1.3)
    rack-timeout (0.6.3)
-    rackup (1.0.1)
-      rack (< 3)
-      webrick
-    rails (7.1.5.1)
-      actioncable (= 7.1.5.1)
-      actionmailbox (= 7.1.5.1)
-      actionmailer (= 7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actiontext (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    rails (7.0.8.7)
+      actioncable (= 7.0.8.7)
+      actionmailbox (= 7.0.8.7)
+      actionmailer (= 7.0.8.7)
+      actionpack (= 7.0.8.7)
+      actiontext (= 7.0.8.7)
+      actionview (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activemodel (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      bundler (>= 1.15.0)
-      railties (= 7.1.5.1)
+      railties (= 7.0.8.7)
    rails-dom-testing (2.2.0)
      activesupport (>= 5.0.0)
      minitest
@@ -619,14 +605,13 @@ GEM
    rails-html-sanitizer (1.6.1)
      loofah (~> 2.21)
      nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    railties (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      irb
-      rackup (>= 1.0.0)
+    railties (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+      method_source
      rake (>= 12.2)
-      thor (~> 1.0, >= 1.2.2)
-      zeitwerk (~> 2.6)
+      thor (~> 1.0)
+      zeitwerk (~> 2.5)
    rainbow (3.1.1)
    rake (13.2.1)
    rb-fsevent (0.11.2)
@@ -638,7 +623,7 @@ GEM
      connection_pool
    redis-namespace (1.10.0)
      redis (>= 4)
-    regexp_parser (2.10.0)
+    regexp_parser (2.8.0)
    reline (0.3.6)
      io-console (~> 0.5)
    representable (3.2.0)
@@ -658,7 +643,7 @@ GEM
    retriable (3.1.2)
    reverse_markdown (2.1.1)
      nokogiri
-    rexml (3.4.1)
+    rexml (3.3.9)
    rspec-core (3.13.0)
      rspec-support (~> 3.13.0)
    rspec-expectations (3.13.2)
@@ -678,36 +663,30 @@ GEM
    rspec-support (3.13.1)
    rspec_junit_formatter (0.6.0)
      rspec-core (>= 2, < 4, != 2.12.0)
-    rubocop (1.75.6)
+    rubocop (1.50.2)
      json (~> 2.3)
-      language_server-protocol (~> 3.17.0.2)
-      lint_roller (~> 1.1.0)
      parallel (~> 1.10)
-      parser (>= 3.3.0.2)
+      parser (>= 3.2.0.0)
      rainbow (>= 2.2.2, < 4.0)
-      regexp_parser (>= 2.9.3, < 3.0)
-      rubocop-ast (>= 1.44.0, < 2.0)
+      regexp_parser (>= 1.8, < 3.0)
+      rexml (>= 3.2.5, < 4.0)
+      rubocop-ast (>= 1.28.0, < 2.0)
      ruby-progressbar (~> 1.7)
-      unicode-display_width (>= 2.4.0, < 4.0)
-    rubocop-ast (1.44.1)
-      parser (>= 3.3.7.2)
-      prism (~> 1.4)
-    rubocop-factory_bot (2.27.1)
-      lint_roller (~> 1.1)
-      rubocop (~> 1.72, >= 1.72.1)
-    rubocop-performance (1.25.0)
-      lint_roller (~> 1.1)
-      rubocop (>= 1.75.0, < 2.0)
-      rubocop-ast (>= 1.38.0, < 2.0)
-    rubocop-rails (2.32.0)
+      unicode-display_width (>= 2.4.0, < 3.0)
+    rubocop-ast (1.28.1)
+      parser (>= 3.2.1.0)
+    rubocop-capybara (2.18.0)
+      rubocop (~> 1.41)
+    rubocop-performance (1.17.1)
+      rubocop (>= 1.7.0, < 2.0)
+      rubocop-ast (>= 0.4.0)
+    rubocop-rails (2.19.1)
      activesupport (>= 4.2.0)
-      lint_roller (~> 1.1)
      rack (>= 1.1)
-      rubocop (>= 1.75.0, < 2.0)
-      rubocop-ast (>= 1.44.0, < 2.0)
-    rubocop-rspec (3.6.0)
-      lint_roller (~> 1.1)
-      rubocop (~> 1.72, >= 1.72.1)
+      rubocop (>= 1.33.0, < 2.0)
+    rubocop-rspec (2.21.0)
+      rubocop (~> 1.33)
+      rubocop-capybara (~> 2.17)
    ruby-openai (7.3.1)
      event_stream_parser (>= 0.3.0, < 2.0.0)
      faraday (>= 1)
@@ -821,7 +800,7 @@ GEM
      i18n
    timeout (0.4.3)
    trailblazer-option (0.1.2)
-    twilio-ruby (7.6.0)
+    twilio-ruby (5.77.0)
      faraday (>= 0.9, < 3.0)
      jwt (>= 1.5, < 3.0)
      nokogiri (>= 1.6, < 2.0)
@@ -837,10 +816,8 @@ GEM
    unf (0.1.4)
      unf_ext
    unf_ext (0.0.8.2)
-    unicode-display_width (3.1.4)
-      unicode-emoji (~> 4.0, >= 4.0.4)
-    unicode-emoji (4.0.4)
-    uniform_notifier (1.17.0)
+    unicode-display_width (2.4.2)
+    uniform_notifier (1.16.0)
    uri (1.0.3)
    uri_template (0.7.0)
    valid_email2 (5.2.6)
@@ -868,9 +845,7 @@ GEM
      addressable (>= 2.8.0)
      crack (>= 0.3.2)
      hashdiff (>= 0.4.0, < 2.0.0)
-    webrick (1.9.1)
-    websocket-driver (0.7.7)
-      base64
+    websocket-driver (0.7.6)
      websocket-extensions (>= 0.1.0)
    websocket-extensions (0.1.5)
    wisper (2.0.0)
@@ -976,7 +951,7 @@ DEPENDENCIES
  rack-cors (= 2.0.0)
  rack-mini-profiler (>= 3.2.0)
  rack-timeout
-  rails (~> 7.1)
+  rails (~> 7.0.8.4)
  redis
  redis-namespace
  responders (>= 3.1.1)
@@ -985,7 +960,6 @@ DEPENDENCIES
  rspec-rails (>= 6.1.5)
  rspec_junit_formatter
  rubocop
-  rubocop-factory_bot
  rubocop-performance
  rubocop-rails
  rubocop-rspec
@@ -1010,7 +984,7 @@ DEPENDENCIES
  telephone_number
  test-prof
  time_diff
-  twilio-ruby
+  twilio-ruby (~> 5.66)
  twitty (~> 0.1.5)
  tzinfo-data
  uglifier
@@ -1023,7 +997,7 @@ DEPENDENCIES
  working_hours

 RUBY VERSION
-   ruby 3.4.4p34
+   ruby 3.3.3p89

 BUNDLED WITH
   2.5.16
@@ -41,15 +41,8 @@ run:

 force_run:
 	rm -f ./.overmind.sock
-	rm -f tmp/pids/*.pid
 	overmind start -f Procfile.dev

-force_run_tunnel:
-	lsof -ti:3000 | xargs kill -9 2>/dev/null || true
-	rm -f ./.overmind.sock
-	rm -f tmp/pids/*.pid
-	overmind start -f Procfile.tunnel
-
 debug:
 	overmind connect backend

@@ -59,4 +52,4 @@ debug_worker:
 docker: 
 	docker build -t $(APP_NAME) -f ./docker/Dockerfile .

-.PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run force_run_tunnel debug debug_worker
+.PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run debug debug_worker
@@ -1,4 +0,0 @@
-backend: DISABLE_MINI_PROFILER=true bin/rails s -p 3000
-# https://github.com/mperham/sidekiq/issues/3090#issuecomment-389748695
-worker: dotenv bundle exec sidekiq -C config/sidekiq.yml
-vite: bin/vite build --watch
@@ -10,8 +10,7 @@ function toggleSecretField(e) {
  if (!textElement) return;

  if (textElement.dataset.secretMasked === 'false') {
-    const maskedLength = secretField.dataset.secretText?.length || 10;
-    textElement.textContent = '•'.repeat(maskedLength);
+    textElement.textContent = '•'.repeat(10);
    textElement.dataset.secretMasked = 'true';
    toggler.querySelector('svg use').setAttribute('xlink:href', '#eye-show');

@@ -33,13 +32,3 @@ function copySecretField(e) {

  navigator.clipboard.writeText(secretField.dataset.secretText);
 }
-
-document.addEventListener('DOMContentLoaded', () => {
-  document.querySelectorAll('.cell-data__secret-field').forEach(field => {
-    const span = field.querySelector('[data-secret-masked]');
-    if (span && span.dataset.secretMasked === 'true') {
-      const len = field.dataset.secretText?.length || 10;
-      span.textContent = '•'.repeat(len);
-    }
-  });
-});
@@ -46,25 +46,17 @@

 .cell-data__secret-field {
  align-items: center;
-  color: $hint-grey;
  display: flex;

  span {
-    flex: 0 0 auto;
+    flex: 1;
  }

-  [data-secret-toggler],
-  [data-secret-copier] {
-    background: transparent;
-    border: 0;
-    color: inherit;
-    margin-left: 0.5rem;
-    padding: 0;
+  button {
+    margin-left: 5px;

    svg {
      fill: currentColor;
-      height: 1.25rem;
-      width: 1.25rem;
    }
  }
 }
@@ -32,7 +32,14 @@ class AccountBuilder
  end

  def validate_email
-    Account::SignUpEmailValidationService.new(@email).perform
+    raise InvalidEmail.new({ domain_blocked: domain_blocked }) if domain_blocked?
+
+    address = ValidEmail2::Address.new(@email)
+    if address.valid? && !address.disposable?
+      true
+    else
+      raise InvalidEmail.new({ valid: address.valid?, disposable: address.disposable? })
+    end
  end

  def validate_user
@@ -74,4 +81,21 @@ class AccountBuilder
    @user.confirm if @confirmed
    @user.save!
  end
+
+  def domain_blocked?
+    domain = @email.split('@').last
+
+    blocked_domains.each do |blocked_domain|
+      return true if domain.match?(blocked_domain)
+    end
+
+    false
+  end
+
+  def blocked_domains
+    domains = GlobalConfigService.load('BLOCKED_EMAIL_DOMAINS', '')
+    return [] if domains.blank?
+
+    domains.split("\n").map(&:strip)
+  end
 end
@@ -21,8 +21,6 @@ class ContactInboxBuilder
      email_source_id
    when 'Channel::Sms'
      phone_source_id
-    when 'Channel::Voice'
-      phone_source_id # Voice uses phone number as source ID
    when 'Channel::Api', 'Channel::WebWidget'
      SecureRandom.uuid
    else
@@ -37,12 +35,7 @@ class ContactInboxBuilder
  end

  def phone_source_id
-    unless @contact.phone_number.present?
-      # For voice channels, we'll create a fallback source ID if phone number is missing
-      return SecureRandom.uuid if @inbox.channel_type == 'Channel::Voice'
-
-      raise ActionController::ParameterMissing, 'contact phone number'
-    end
+    raise ActionController::ParameterMissing, 'contact phone number' unless @contact.phone_number

    @contact.phone_number
  end
@@ -66,13 +59,11 @@ class ContactInboxBuilder
  end

  def create_contact_inbox
-    attrs = {
+    ::ContactInbox.create_with(hmac_verified: hmac_verified || false).find_or_create_by!(
      contact_id: @contact.id,
      inbox_id: @inbox.id,
      source_id: @source_id
-    }
-
-    ::ContactInbox.where(attrs).first_or_create!(hmac_verified: hmac_verified || false)
+    )
  rescue ActiveRecord::RecordNotUnique
    Rails.logger.info("[ContactInboxBuilder] RecordNotUnique #{@source_id} #{@contact.id} #{@inbox.id}")
    update_old_contact_inbox
@@ -107,6 +98,6 @@ class ContactInboxBuilder
  end

  def allowed_channels?
-    @inbox.email? || @inbox.sms? || @inbox.twilio? || @inbox.whatsapp? || @inbox.channel_type == 'Channel::Voice'
+    @inbox.email? || @inbox.sms? || @inbox.twilio? || @inbox.whatsapp?
  end
 end
@@ -152,13 +152,11 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
  end

  def message_already_exists?
-    find_message_by_source_id(@messaging[:message][:mid]).present?
-  end
+    cw_message = conversation.messages.where(
+      source_id: @messaging[:message][:mid]
+    ).first

-  def find_message_by_source_id(source_id)
-    return unless source_id
-
-    @message = Message.find_by(source_id: source_id)
+    cw_message.present?
  end

  def all_unsupported_files?
@@ -7,7 +7,7 @@ class Messages::MessageBuilder
    @private = params[:private] || false
    @conversation = conversation
    @user = user
-    @message_type = params[:message_type].to_s || 'outgoing'
+    @message_type = params[:message_type] || 'outgoing'
    @attachments = params[:attachments]
    @automation_rule = content_attributes&.dig(:automation_rule_id)
    return unless params.instance_of?(ActionController::Parameters)
@@ -33,6 +33,11 @@ class Messages::MessageBuilder
  def content_attributes
    params = convert_to_hash(@params)
    content_attributes = params.fetch(:content_attributes, {})
+
+    return parse_json(content_attributes) if content_attributes.is_a?(String)
+    return content_attributes if content_attributes.is_a?(Hash)
+
+    {}
  end

  # Converts the given object to a hash.
@@ -100,9 +105,8 @@ class Messages::MessageBuilder
  end

  def message_type
-    # Allow incoming messages in both API and Voice channels
-    if !['Channel::Api', 'Channel::Voice'].include?(@conversation.inbox.channel_type) && @message_type == 'incoming'
-      raise StandardError, 'Incoming messages are only allowed in Api and Voice inboxes'
+    if @conversation.inbox.channel_type != 'Channel::Api' && @message_type == 'incoming'
+      raise StandardError, 'Incoming messages are only allowed in Api inboxes'
    end

    @message_type
@@ -135,7 +139,7 @@ class Messages::MessageBuilder
  end

  def message_params
-    message_attrs = {
+    {
      account_id: @conversation.account_id,
      inbox_id: @conversation.inbox_id,
      message_type: message_type,
@@ -148,12 +152,5 @@ class Messages::MessageBuilder
      echo_id: @params[:echo_id],
      source_id: @params[:source_id]
    }.merge(external_created_at).merge(automation_rule_id).merge(campaign_id).merge(template_params)
-    
-    # Directly add content_attributes from params if present
-    if @params[:content_attributes].present?
-      message_attrs[:content_attributes] = content_attributes
-    end
-    
-    message_attrs
  end
-end
+end
@@ -1,103 +0,0 @@
-class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
-  attr_reader :account, :params
-
-  # rubocop:disable Lint/MissingSuper
-  # the parent class has no initialize
-  def initialize(account:, params:)
-    @account = account
-    @params = params
-
-    timezone_offset = (params[:timezone_offset] || 0).to_f
-    @timezone = ActiveSupport::TimeZone[timezone_offset]&.name
-  end
-  # rubocop:enable Lint/MissingSuper
-
-  def build
-    labels = account.labels.to_a
-    return [] if labels.empty?
-
-    report_data = collect_report_data
-    labels.map { |label| build_label_report(label, report_data) }
-  end
-
-  private
-
-  def collect_report_data
-    conversation_filter = build_conversation_filter
-    use_business_hours = use_business_hours?
-
-    {
-      conversation_counts: fetch_conversation_counts(conversation_filter),
-      resolved_counts: fetch_resolved_counts(conversation_filter),
-      resolution_metrics: fetch_metrics(conversation_filter, 'conversation_resolved', use_business_hours),
-      first_response_metrics: fetch_metrics(conversation_filter, 'first_response', use_business_hours),
-      reply_metrics: fetch_metrics(conversation_filter, 'reply_time', use_business_hours)
-    }
-  end
-
-  def build_label_report(label, report_data)
-    {
-      id: label.id,
-      name: label.title,
-      conversations_count: report_data[:conversation_counts][label.title] || 0,
-      avg_resolution_time: report_data[:resolution_metrics][label.title] || 0,
-      avg_first_response_time: report_data[:first_response_metrics][label.title] || 0,
-      avg_reply_time: report_data[:reply_metrics][label.title] || 0,
-      resolved_conversations_count: report_data[:resolved_counts][label.title] || 0
-    }
-  end
-
-  def use_business_hours?
-    ActiveModel::Type::Boolean.new.cast(params[:business_hours])
-  end
-
-  def build_conversation_filter
-    conversation_filter = { account_id: account.id }
-    conversation_filter[:created_at] = range if range.present?
-
-    conversation_filter
-  end
-
-  def fetch_conversation_counts(conversation_filter)
-    fetch_counts(conversation_filter)
-  end
-
-  def fetch_resolved_counts(conversation_filter)
-    # since the base query is ActsAsTaggableOn,
-    # the status :resolved won't automatically be converted to integer status
-    fetch_counts(conversation_filter.merge(status: Conversation.statuses[:resolved]))
-  end
-
-  def fetch_counts(conversation_filter)
-    ActsAsTaggableOn::Tagging
-      .joins('INNER JOIN conversations ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
-      .where(
-        taggable_type: 'Conversation',
-        context: 'labels',
-        conversations: conversation_filter
-      )
-      .select('tags.name, COUNT(taggings.*) AS count')
-      .group('tags.name')
-      .each_with_object({}) { |record, hash| hash[record.name] = record.count }
-  end
-
-  def fetch_metrics(conversation_filter, event_name, use_business_hours)
-    ReportingEvent
-      .joins('INNER JOIN conversations ON reporting_events.conversation_id = conversations.id')
-      .joins('INNER JOIN taggings ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
-      .where(
-        conversations: conversation_filter,
-        name: event_name,
-        taggings: { taggable_type: 'Conversation', context: 'labels' }
-      )
-      .group('tags.name')
-      .order('tags.name')
-      .select(
-        'tags.name',
-        use_business_hours ? 'AVG(reporting_events.value_in_business_hours) as avg_value' : 'AVG(reporting_events.value) as avg_value'
-      )
-      .each_with_object({}) { |record, hash| hash[record.name] = record.avg_value.to_f }
-  end
-end
@@ -29,11 +29,6 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
    head :ok
  end

-  def reset_access_token
-    @agent_bot.access_token.regenerate_token
-    @agent_bot.reload
-  end
-
  private

  def agent_bot
@@ -68,7 +68,7 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController

  def article_params
    params.require(:article).permit(
-      :title, :slug, :position, :content, :description, :category_id, :author_id, :associated_article_id, :status,
+      :title, :slug, :position, :content, :description, :position, :category_id, :author_id, :associated_article_id, :status,
      :locale, meta: [:title,
                      :description,
                      { tags: [] }]
@@ -1,6 +1,3 @@
-# TODO : Move this to inboxes controller and deprecate this controller
-# No need to retain this controller as we could handle everything centrally in inboxes controller
-
 class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts::BaseController
  before_action :authorize_request

@@ -1,152 +0,0 @@
-class Api::V1::Accounts::Channels::Voice::WebhooksController < Api::V1::Accounts::BaseController
-  skip_before_action :authenticate_user!, :set_current_user, only: [:incoming, :conference_status]
-  protect_from_forgery with: :null_session, only: [:incoming, :conference_status]
-  before_action :validate_twilio_signature, only: [:incoming]
-  before_action :handle_options_request, only: [:incoming, :conference_status]
-  
-  # Handle CORS preflight OPTIONS requests
-  def handle_options_request
-    if request.method == "OPTIONS"
-      set_cors_headers
-      head :ok
-      return true
-    end
-    false
-  end
-  
-  def set_cors_headers
-    headers['Access-Control-Allow-Origin'] = '*'
-    headers['Access-Control-Allow-Methods'] = 'POST, OPTIONS'
-    headers['Access-Control-Allow-Headers'] = 'Content-Type, X-Twilio-Signature'
-    headers['Access-Control-Max-Age'] = '86400' # 24 hours
-  end
-
-  # Handle incoming calls from Twilio
-  def incoming
-    # Set CORS headers first to ensure they're included
-    set_cors_headers
-    
-    # Log basic request info
-    Rails.logger.info("🔔 INCOMING CALL WEBHOOK: CallSid=#{params['CallSid']} From=#{params['From']} To=#{params['To']}")
-    
-    # Process incoming call using service
-    begin
-      # Ensure account is set properly
-      if !Current.account && params[:account_id].present?
-        Current.account = Account.find(params[:account_id])
-        Rails.logger.info("👑 Set Current.account to #{Current.account.id}")
-      end
-      
-      # Validate required parameters
-      validate_incoming_params
-      
-      # Process the call
-      service = Voice::IncomingCallService.new(
-        account: Current.account, 
-        params: params.to_unsafe_h.merge(host_with_port: request.host_with_port)
-      )
-      twiml_response = service.process
-      
-      # Return TwiML response
-      Rails.logger.info("✅ INCOMING CALL: Successfully processed")
-      render xml: twiml_response
-    rescue StandardError => e
-      # Log the error with detailed information
-      Rails.logger.error("❌ INCOMING CALL ERROR: #{e.message}")
-      Rails.logger.error("❌ BACKTRACE: #{e.backtrace[0..5].join("\n")}")
-      
-      # Return friendly error message to caller
-      render_error("We're sorry, but we're experiencing technical difficulties. Please try your call again later.")
-    end
-  end
-
-  # Handle conference status updates
-  def conference_status
-    # Set CORS headers first to ensure they're always included
-    set_cors_headers
-    
-    # Return immediately for OPTIONS requests
-    if request.method == "OPTIONS"
-      return head :ok
-    end
-    
-    # Log basic request info
-    Rails.logger.info("🎧 CONFERENCE STATUS WEBHOOK: ConferenceSid=#{params['ConferenceSid']} Event=#{params['StatusCallbackEvent']}")
-    
-    # Process conference status updates using service
-    begin
-      # Set account for local development if needed
-      if !Current.account && params[:account_id].present?
-        Current.account = Account.find(params[:account_id])
-        Rails.logger.info("👑 Set Current.account to #{Current.account.id}")
-      end
-      
-      # Validate required parameters
-      if params['ConferenceSid'].blank? && params['CallSid'].blank?
-        Rails.logger.error("❌ MISSING REQUIRED PARAMS: Need either ConferenceSid or CallSid")
-      end
-      
-      # Use service to process conference status
-      service = Voice::ConferenceStatusService.new(account: Current.account, params: params)
-      service.process
-      
-      Rails.logger.info("✅ CONFERENCE STATUS: Successfully processed")
-    rescue StandardError => e
-      # Log errors but don't affect the response
-      Rails.logger.error("❌ CONFERENCE STATUS ERROR: #{e.message}")
-      Rails.logger.error("❌ BACKTRACE: #{e.backtrace[0..5].join("\n")}")
-    end
-    
-    # Always return a successful response for Twilio
-    head :ok
-  end
-
-  private
-
-  def validate_incoming_params
-    if params['CallSid'].blank?
-      raise "Missing required parameter: CallSid"
-    end
-    
-    if params['From'].blank?
-      raise "Missing required parameter: From"
-    end
-    
-    if params['To'].blank?
-      raise "Missing required parameter: To"
-    end
-    
-    if Current.account.nil?
-      raise "Current account not set"
-    end
-  end
-
-  def validate_twilio_signature
-    begin
-      validator = Voice::TwilioValidatorService.new(
-        account: Current.account,
-        params: params,
-        request: request
-      )
-      
-      if !validator.valid?
-        Rails.logger.error("❌ INVALID TWILIO SIGNATURE")
-        render_error('Invalid Twilio signature')
-        return false
-      end
-      
-      return true
-    rescue StandardError => e
-      Rails.logger.error("❌ TWILIO VALIDATION ERROR: #{e.message}")
-      render_error('Error validating Twilio request')
-      return false
-    end
-  end
-
-  def render_error(message)
-    response = Twilio::TwiML::VoiceResponse.new
-    response.say(message: message)
-    response.hangup
-    render xml: response.to_s
-  end
-end
@@ -1,39 +0,0 @@
-class Api::V1::Accounts::Contacts::CallsController < Api::V1::Accounts::BaseController
-  before_action :fetch_contact
-
-  def create
-    # Validate that contact has a phone number
-    if @contact.phone_number.blank?
-      render json: { error: 'Contact has no phone number' }, status: :unprocessable_entity
-      return
-    end
-
-    begin
-      # Use the outgoing call service to handle the entire process
-      service = Voice::OutgoingCallService.new(
-        account: Current.account,
-        contact: @contact,
-        user: Current.user
-      )
-      
-      # Process the call - this handles all the steps
-      conversation = service.process
-      
-      # Assign to @conversation so jbuilder template can access it
-      @conversation = conversation
-
-      # Use the conversation jbuilder template to ensure consistent representation
-      # This will ensure only display_id is used as the id, not the internal database id
-      render 'api/v1/accounts/conversations/show'
-    rescue StandardError => e
-      Rails.logger.error("Error initiating call: #{e.message}")
-      render json: { error: e.message }, status: :unprocessable_entity
-    end
-  end
-
-  private
-
-  def fetch_contact
-    @contact = Current.account.contacts.find(params[:contact_id])
-  end
-end
@@ -12,6 +12,10 @@ class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::
      Current.account
    ).perform

+    # Only allow conversations from inboxes the user has access to
+    inbox_ids = Current.user.assigned_inboxes.pluck(:id)
+    conversations = conversations.where(inbox_id: inbox_ids)
+
    @conversations = conversations.order(last_activity_at: :desc).limit(20)
  end
 end
@@ -14,7 +14,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
  before_action :check_authorization
  before_action :set_current_page, only: [:index, :active, :search, :filter]
  before_action :fetch_contact, only: [:show, :update, :destroy, :avatar, :contactable_inboxes, :destroy_custom_attributes]
-  before_action :set_include_contact_inboxes, only: [:index, :active, :search, :filter, :show, :update]
+  before_action :set_include_contact_inboxes, only: [:index, :search, :filter, :show, :update]

  def index
    @contacts_count = resolved_contacts.count
@@ -56,7 +56,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
    contacts = Current.account.contacts.where(id: ::OnlineStatusTracker
                  .get_available_contact_ids(Current.account.id))
    @contacts_count = contacts.count
-    @contacts = fetch_contacts(contacts)
+    @contacts = contacts.page(@current_page)
  end

  def show; end
@@ -124,12 +124,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
    @conversation.save!
  end

-  def destroy
-    authorize @conversation, :destroy?
-    ::DeleteObjectJob.perform_later(@conversation, Current.user, request.ip)
-    head :ok
-  end
-
  private

  def permitted_update_params
@@ -1,6 +1,6 @@
 class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseController
  before_action :check_authorization
-  before_action :fetch_custom_filters, only: [:index]
+  before_action :fetch_custom_filters, except: [:create]
  before_action :fetch_custom_filter, only: [:show, :update, :destroy]
  DEFAULT_FILTER_TYPE = 'conversation'.freeze

@@ -9,8 +9,8 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
  def show; end

  def create
-    @custom_filter = Current.account.custom_filters.create!(
-      permitted_payload.merge(user: Current.user)
+    @custom_filter = current_user.custom_filters.create!(
+      permitted_payload.merge(account_id: Current.account.id)
    )
    render json: { error: @custom_filter.errors.messages }, status: :unprocessable_entity and return unless @custom_filter.valid?
  end
@@ -27,16 +27,14 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
  private

  def fetch_custom_filters
-    @custom_filters = Current.account.custom_filters.where(
-      user: Current.user,
+    @custom_filters = current_user.custom_filters.where(
+      account_id: Current.account.id,
      filter_type: permitted_params[:filter_type] || DEFAULT_FILTER_TYPE
    )
  end

  def fetch_custom_filter
-    @custom_filter = Current.account.custom_filters.where(
-      user: Current.user
-    ).find(permitted_params[:id])
+    @custom_filter = @custom_filters.find(permitted_params[:id])
  end

  def permitted_payload
@@ -1,23 +1,32 @@
-class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
+class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::BaseController
  include GoogleConcern
+  before_action :check_authorization

  def create
+    email = params[:authorization][:email]
    redirect_url = google_client.auth_code.authorize_url(
      {
        redirect_uri: "#{base_url}/google/callback",
-        scope: scope,
+        scope: 'email profile https://mail.google.com/',
        response_type: 'code',
        prompt: 'consent', # the oauth flow does not return a refresh token, this is supposed to fix it
        access_type: 'offline', # the default is 'online'
-        state: state,
        client_id: GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
      }
    )

    if redirect_url
+      cache_key = "google::#{email.downcase}"
+      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
      render json: { success: true, url: redirect_url }
    else
      render json: { success: false }, status: :unprocessable_entity
    end
  end
+
+  private
+
+  def check_authorization
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+  end
 end
@@ -42,9 +42,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  end

  def update
-    inbox_params = permitted_params.except(:channel, :csat_config)
-    inbox_params[:csat_config] = format_csat_config(permitted_params[:csat_config]) if permitted_params[:csat_config].present?
-    @inbox.update!(inbox_params)
+    @inbox.update!(permitted_params.except(:channel))
    update_inbox_working_hours
    update_channel if channel_update_required?
  end
@@ -81,15 +79,11 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  end

  def create_channel
-    return unless allowed_channel_types.include?(permitted_params[:channel][:type])
+    return unless %w[web_widget api email line telegram whatsapp sms].include?(permitted_params[:channel][:type])

    account_channels_method.create!(permitted_params(channel_type_from_params::EDITABLE_ATTRS)[:channel].except(:type))
  end

-  def allowed_channel_types
-    %w[web_widget api email line telegram whatsapp sms]
-  end
-
  def update_inbox_working_hours
    @inbox.update_working_hours(params.permit(working_hours: Inbox::OFFISABLE_ATTRS)[:working_hours]) if params[:working_hours]
  end
@@ -127,22 +121,10 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
    @inbox.channel.save!
  end

-  def format_csat_config(config)
-    {
-      display_type: config['display_type'] || 'emoji',
-      message: config['message'] || '',
-      survey_rules: {
-        operator: config.dig('survey_rules', 'operator') || 'contains',
-        values: config.dig('survey_rules', 'values') || []
-      }
-    }
-  end
-
  def inbox_attributes
    [:name, :avatar, :greeting_enabled, :greeting_message, :enable_email_collect, :csat_survey_enabled,
     :enable_auto_assignment, :working_hours_enabled, :out_of_office_message, :timezone, :allow_messages_after_resolved,
-     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name,
-     { csat_config: [:display_type, :message, { survey_rules: [:operator, { values: [] }] }] }]
+     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name]
  end

  def permitted_params(channel_attributes = [])
@@ -163,8 +145,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
      'line' => Channel::Line,
      'telegram' => Channel::Telegram,
      'whatsapp' => Channel::Whatsapp,
-      'sms' => Channel::Sms,
-      'voice' => Channel::Voice
+      'sms' => Channel::Sms
    }[permitted_params[:channel][:type]]
  end

@@ -1,6 +1,7 @@
-class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
+class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::BaseController
  include InstagramConcern
  include Instagram::IntegrationHelper
+  before_action :check_authorization

  def create
    # https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#step-1--get-authorization
@@ -20,4 +21,10 @@ class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts
      render json: { success: false }, status: :unprocessable_entity
    end
  end
+
+  private
+
+  def check_authorization
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+  end
 end
@@ -1,9 +1,8 @@
 class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
-  before_action :fetch_conversation, only: [:create_issue, :link_issue, :unlink_issue, :linked_issues]
+  before_action :fetch_conversation, only: [:link_issue, :linked_issues]
  before_action :fetch_hook, only: [:destroy]

  def destroy
-    revoke_linear_token
    @hook.destroy!
    head :ok
  end
@@ -28,16 +27,10 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
  end

  def create_issue
-    issue = linear_processor_service.create_issue(permitted_params, Current.user)
+    issue = linear_processor_service.create_issue(permitted_params)
    if issue[:error]
      render json: { error: issue[:error] }, status: :unprocessable_entity
    else
-      Linear::ActivityMessageService.new(
-        conversation: @conversation,
-        action_type: :issue_created,
-        issue_data: { id: issue[:data][:identifier] },
-        user: Current.user
-      ).perform
      render json: issue[:data], status: :ok
    end
  end
@@ -45,34 +38,21 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
  def link_issue
    issue_id = permitted_params[:issue_id]
    title = permitted_params[:title]
-    issue = linear_processor_service.link_issue(conversation_link, issue_id, title, Current.user)
+    issue = linear_processor_service.link_issue(conversation_link, issue_id, title)
    if issue[:error]
      render json: { error: issue[:error] }, status: :unprocessable_entity
    else
-      Linear::ActivityMessageService.new(
-        conversation: @conversation,
-        action_type: :issue_linked,
-        issue_data: { id: issue_id },
-        user: Current.user
-      ).perform
      render json: issue[:data], status: :ok
    end
  end

  def unlink_issue
    link_id = permitted_params[:link_id]
-    issue_id = permitted_params[:issue_id]
    issue = linear_processor_service.unlink_issue(link_id)

    if issue[:error]
      render json: { error: issue[:error] }, status: :unprocessable_entity
    else
-      Linear::ActivityMessageService.new(
-        conversation: @conversation,
-        action_type: :issue_unlinked,
-        issue_data: { id: issue_id },
-        user: Current.user
-      ).perform
      render json: issue[:data], status: :ok
    end
  end
@@ -114,22 +94,10 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
  end

  def permitted_params
-    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, :state_id,
-                  label_ids: [])
+    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, label_ids: [])
  end

  def fetch_hook
    @hook = Integrations::Hook.where(account: Current.account).find_by(app_id: 'linear')
  end
-
-  def revoke_linear_token
-    return unless @hook&.access_token
-
-    begin
-      linear_client = Linear.new(@hook.access_token)
-      linear_client.revoke_token
-    rescue StandardError => e
-      Rails.logger.error "Failed to revoke Linear token: #{e.message}"
-    end
-  end
 end
@@ -1,14 +0,0 @@
-class Api::V1::Accounts::Integrations::NotionController < Api::V1::Accounts::BaseController
-  before_action :fetch_hook, only: [:destroy]
-
-  def destroy
-    @hook.destroy!
-    head :ok
-  end
-
-  private
-
-  def fetch_hook
-    @hook = Integrations::Hook.where(account: Current.account).find_by(app_id: 'notion')
-  end
-end
@@ -1,19 +1,28 @@
-class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
+class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts::BaseController
  include MicrosoftConcern
+  before_action :check_authorization

  def create
+    email = params[:authorization][:email]
    redirect_url = microsoft_client.auth_code.authorize_url(
      {
        redirect_uri: "#{base_url}/microsoft/callback",
-        scope: scope,
-        state: state,
+        scope: 'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile',
        prompt: 'consent'
      }
    )
    if redirect_url
+      cache_key = "microsoft::#{email.downcase}"
+      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
      render json: { success: true, url: redirect_url }
    else
      render json: { success: false }, status: :unprocessable_entity
    end
  end
+
+  private
+
+  def check_authorization
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+  end
 end
@@ -1,21 +0,0 @@
-class Api::V1::Accounts::Notion::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
-  include NotionConcern
-
-  def create
-    redirect_url = notion_client.auth_code.authorize_url(
-      {
-        redirect_uri: "#{base_url}/notion/callback",
-        response_type: 'code',
-        owner: 'user',
-        state: state,
-        client_id: GlobalConfigService.load('NOTION_CLIENT_ID', nil)
-      }
-    )
-
-    if redirect_url
-      render json: { success: true, url: redirect_url }
-    else
-      render json: { success: false }, status: :unprocessable_entity
-    end
-  end
-end
@@ -1,23 +0,0 @@
-class Api::V1::Accounts::OauthAuthorizationController < Api::V1::Accounts::BaseController
-  before_action :check_authorization
-
-  protected
-
-  def scope
-    ''
-  end
-
-  def state
-    Current.account.to_sgid(expires_in: 15.minutes).to_s
-  end
-
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
-  end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
-end
@@ -15,10 +15,6 @@ class Api::V1::Accounts::SearchController < Api::V1::Accounts::BaseController
    @result = search('Message')
  end

-  def articles
-    @result = search('Article')
-  end
-
  private

  def search(search_type)
@@ -1,80 +0,0 @@
-class Api::V1::Accounts::Voice::TokensController < Api::V1::Accounts::BaseController
-  before_action :set_voice_inbox
-
-  def create
-    render json: build_response
-  rescue StandardError => e
-    Rails.logger.error("Voice::TokensController#create: #{e.class} - #{e.message}\n#{e.backtrace.first(5).join("\n")}")
-    render json: { error: 'Failed to generate token', details: e.message }, status: :internal_server_error
-  end
-
-  private
-
-  def build_response
-    {
-      token:          twilio_token.to_jwt,
-      identity:       client_identity,
-      voice_enabled:  true,
-      account_sid:    twilio_config[:account_sid],
-      agent_id:       Current.user.id,
-      account_id:     Current.account.id,
-      inbox_id:       @voice_inbox.id,
-      phone_number:   twilio_config[:phone_number],
-      twiml_endpoint: twilio_config[:twiml_url],
-      has_twiml_app:  twilio_config[:outgoing_app_sid].present?
-    }
-  end
-
-  def twilio_token
-    Twilio::JWT::AccessToken.new(
-      *twilio_credentials,
-      identity: client_identity,
-      ttl: 1.hour.to_i
-    ).tap { |t| t.add_grant(voice_grant) }
-  end
-
-  def twilio_credentials
-    twilio_config.values_at(:account_sid, :api_key_sid, :api_key_secret)
-  end
-
-  def voice_grant
-    Twilio::JWT::AccessToken::VoiceGrant.new.tap do |grant|
-      grant.incoming_allow = true
-      grant.outgoing_application_sid    = twilio_config[:outgoing_app_sid]
-      grant.outgoing_application_params = outgoing_params
-    end
-  end
-
-  def outgoing_params
-    {
-      account_id:  Current.account.id,
-      agent_id:    Current.user.id,
-      identity:    client_identity,
-      client_name: client_identity,
-      accountSid:  twilio_config[:account_sid],
-      is_agent:    'true'
-    }
-  end
-
-  def twilio_config
-    @twilio_config ||= begin
-      cfg = @voice_inbox.channel.provider_config_hash || {}
-      {
-        account_sid:      cfg['account_sid'],
-        api_key_sid:      cfg['api_key_sid'],
-        api_key_secret:   cfg['api_key_secret'],
-        outgoing_app_sid: cfg['outgoing_application_sid'],
-        phone_number:     @voice_inbox.channel.phone_number,
-        twiml_url:        "#{ENV.fetch('FRONTEND_URL', '')}/api/v1/accounts/#{Current.account.id}/voice/twiml_for_client"
-      }.with_indifferent_access.merge(client_identity:)
-    end
-  end
-
-  def client_identity
-    @client_identity ||= "agent-#{Current.user.id}-account-#{Current.account.id}"
-  end
-
-  def set_voice_inbox
-    @voice_inbox = Current.account.inboxes.find(params[:inbox_id])
-  end
-end
@@ -1,230 +0,0 @@
-require 'twilio-ruby'
-
-class Api::V1::Accounts::VoiceController < Api::V1::Accounts::BaseController
-  before_action :fetch_conversation, only: %i[end_call join_call reject_call]
-  skip_before_action :authenticate_user!, only: :twiml_for_client
-  protect_from_forgery with: :null_session, only: :twiml_for_client
-
-  before_action :render_options, if: -> { request.options? }
-  after_action  :set_cors_headers, if: -> { action_name == 'twiml_for_client' }
-
-  # ---------- PUBLIC ACTIONS --------------------------------------------------
-
-  def end_call
-    call_sid = params[:call_sid] || convo_attr('call_sid')
-    return render_not_found('active call') unless call_sid
-
-    twilio_client.calls(call_sid).update(status: 'completed') if in_progress?(call_sid)
-
-    Voice::CallStatus::Manager.new(conversation: @conversation,
-                                   call_sid:    call_sid,
-                                   provider:    :twilio)
-                              .process_status_update('completed', nil, false, "Call ended by #{current_user.name}")
-
-    broadcast_status(call_sid, 'completed')
-    render_success('Call successfully ended')
-  rescue StandardError => e
-    render_error("Failed to end call: #{e.message}")
-  end
-
-  def join_call
-    call_sid = params[:call_sid] || convo_attr('call_sid')
-    outbound  = convo_attr('requires_agent_join') == true
-
-    return render_not_found('active call') unless call_sid || outbound
-
-    conference_sid = convo_attr('conference_sid') || create_conference_sid!
-    update_join_metadata!(call_sid)
-    broadcast_status(call_sid, 'in-progress')
-
-    render json: {
-      status:         'success',
-      message:        'Agent joining call via WebRTC',
-      conference_sid: conference_sid,
-      using_webrtc:   true,
-      conversation_id: @conversation.display_id,
-      account_id:     Current.account.id
-    }
-  rescue StandardError => e
-    render_error("Failed to join call: #{e.message}")
-  end
-
-  def reject_call
-    call_sid = params[:call_sid] || convo_attr('call_sid')
-    return render_not_found('active call') unless call_sid
-
-    @conversation.update!(additional_attributes: convo_attrs.merge(
-      'agent_rejected' => true,
-      'rejected_at'    => Time.current.to_i,
-      'rejected_by'    => user_meta
-    ))
-
-    Voice::CallStatus::Manager.new(conversation: @conversation,
-                                   call_sid:    call_sid,
-                                   provider:    :twilio)
-                              .create_activity_message("#{current_user.name} declined to answer",
-                                                       rejected_by: current_user.name,
-                                                       rejected_at: Time.current.to_i)
-
-    render_success('Call rejected by agent')
-  end
-
-  def call_status
-    call_sid = params[:call_sid]
-    return render_not_found('active call') unless call_sid
-
-    call = twilio_client.calls(call_sid).fetch
-    render json: call.slice(:status, :duration, :direction, :from, :to, :start_time, :end_time)
-  rescue StandardError => e
-    render_error("Failed to fetch call status: #{e.message}")
-  end
-
-  # TwiML for agent WebRTC dial‑in
-  def twiml_for_client
-    to          = params[:To] || params[:to]
-    return render_twiml_error('Missing conference ID parameter') if to.blank?
-
-    render xml: build_twiml(to), content_type: 'text/xml'
-  rescue StandardError => e
-    render_twiml_error(e.message)
-  end
-
-  # ---------- PRIVATE ---------------------------------------------------------
-
-  private
-
-  # ---- Helpers ---------------------------------------------------------------
-
-  def render_options
-    head :ok
-  end
-
-  def set_cors_headers
-    headers['Content-Type']                 ||= 'text/xml; charset=utf-8'
-    headers['Access-Control-Allow-Origin']   = '*'
-    headers['Access-Control-Allow-Methods']  = 'POST, GET, OPTIONS'
-    headers['Access-Control-Allow-Headers']  = 'Content-Type, X-Twilio-Signature'
-    headers['Access-Control-Max-Age']        = '86400'
-  end
-
-  def render_success(msg) = render json: { status: 'success', message: msg }
-  def render_not_found(resource) = render json: { error: "No #{resource} found" }, status: :not_found
-  def render_error(msg) = render json: { error: msg }, status: :internal_server_error
-
-  def fetch_conversation
-    @conversation = Current.account.conversations.find_by(display_id: params[:conversation_id])
-  end
-
-  def twilio_client
-    @twilio_client ||= begin
-      cfg = @conversation.inbox.channel.provider_config_hash
-      Twilio::REST::Client.new(cfg['account_sid'], cfg['auth_token'])
-    end
-  end
-
-  def in_progress?(call_sid)
-    %w[in-progress ringing].include?(twilio_client.calls(call_sid).fetch.status)
-  end
-
-  def convo_attrs
-    @conversation.additional_attributes || {}
-  end
-
-  def convo_attr(key)
-    convo_attrs[key]
-  end
-
-  def user_meta
-    { id: current_user.id, name: current_user.name }
-  end
-
-  def create_conference_sid!
-    sid = "conf_account_#{Current.account.id}_conv_#{@conversation.display_id}"
-    @conversation.update!(additional_attributes: convo_attrs.merge('conference_sid' => sid))
-    sid
-  end
-
-  def update_join_metadata!(call_sid)
-    @conversation.update!(additional_attributes: convo_attrs.merge(
-      'agent_joined' => true,
-      'joined_at'    => Time.current.to_i,
-      'joined_by'    => user_meta,
-      'call_status'  => 'in-progress'
-    ))
-
-    Voice::CallStatus::Manager.new(conversation: @conversation,
-                                   call_sid:    call_sid,
-                                   provider:    :twilio)
-                              .process_status_update('in-progress', nil, false, "#{current_user.name} joined the call")
-  end
-
-  def broadcast_status(call_sid, status)
-    ActionCable.server.broadcast "account_#{@conversation.account_id}", {
-      event_name: 'call_status_changed',
-      data: {
-        call_sid:        call_sid,
-        status:          status,
-        conversation_id: @conversation.display_id,
-        inbox_id:        @conversation.inbox_id,
-        timestamp:       Time.current.to_i
-      }
-    }
-  end
-
-  # ---- TwiML -----------------------------------------------------------------
-
-  def build_twiml(conference_name)
-    # For agent legs, we need to add transcription too
-    account_id = params[:account_id] || Current.account&.id
-    agent_id = params[:agent_id] || current_user&.id
-    transcription_url = "#{base_url}/twilio/transcription_callback?account_id=#{account_id}&conference_sid=#{conference_name}&speaker_type=agent&agent_id=#{agent_id}"
-
-    Twilio::TwiML::VoiceResponse.new do |r|
-      # Add transcription for the agent leg too
-      r.start do |start|
-        start.transcription(
-          status_callback_url: transcription_url,
-          status_callback_method: 'POST',
-          track: 'inbound_track', # Use inbound_track consistently for conference calls
-          language_code: 'en-US'
-        )
-      end
-
-      r.dial do |dial|
-        dial.conference(
-          conference_name,
-          startConferenceOnEnter: true,
-          endConferenceOnExit:    true,
-          muted:                  false,
-          beep:                   false,
-          waitUrl:                '',
-          earlyMedia:             true,
-          statusCallback:         conference_callback_url,
-          statusCallbackEvent:    'start end join leave',
-          statusCallbackMethod:   'POST',
-          participantLabel:       "agent-#{params[:agent_id] || current_user&.id}"
-        )
-      end
-    end.to_s
-  end
-
-  def conference_callback_url
-    account_id = params[:account_id] || Current.account&.id
-    "#{base_url.chomp('/')}/api/v1/accounts/#{account_id}/channels/voice/webhooks/conference_status"
-  end
-
-  def base_url
-    ENV.fetch('FRONTEND_URL', '')
-  end
-
-  # ---- TwiML Error -----------------------------------------------------------
-
-  def render_twiml_error(message)
-    response = Twilio::TwiML::VoiceResponse.new do |r|
-      r.say(message: "Error: #{message}")
-      r.hangup
-    end
-    set_cors_headers
-    render xml: response.to_s, content_type: 'text/xml'
-  end
-end
@@ -92,7 +92,7 @@ class Api::V1::AccountsController < Api::BaseController
  end

  def settings_params
-    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label)
+    params.permit(:auto_resolve_after, :auto_resolve_message)
  end

  def check_signup_enabled
@@ -38,11 +38,6 @@ class Api::V1::ProfilesController < Api::BaseController
    head :ok
  end

-  def reset_access_token
-    @user.access_token.regenerate_token
-    @user.reload
-  end
-
  private

  def set_user
@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
  before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label]
+  before_action :prepare_builder_params, only: [:agent, :team, :inbox]

  def agent
    render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -14,10 +14,6 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
    render_report_with(V2::Reports::InboxSummaryBuilder)
  end

-  def label
-    render_report_with(V2::Reports::LabelSummaryBuilder)
-  end
-
  private

  def check_authorization
@@ -1,6 +1,6 @@
 module AccessTokenAuthHelper
  BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update custom_attributes],
+    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update],
    'api/v1/accounts/conversations/messages' => ['create'],
    'api/v1/accounts/conversations/assignments' => ['create']
  }.freeze
@@ -14,7 +14,7 @@ module GoogleConcern

  private

-  def scope
-    'email profile https://mail.google.com/'
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
  end
 end
@@ -15,7 +15,7 @@ module MicrosoftConcern

  private

-  def scope
-    'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile email'
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
  end
 end
@@ -1,21 +0,0 @@
-module NotionConcern
-  extend ActiveSupport::Concern
-
-  def notion_client
-    app_id = GlobalConfigService.load('NOTION_CLIENT_ID', nil)
-    app_secret = GlobalConfigService.load('NOTION_CLIENT_SECRET', nil)
-
-    ::OAuth2::Client.new(app_id, app_secret, {
-                           site: 'https://api.notion.com',
-                           authorize_url: 'https://api.notion.com/v1/oauth/authorize',
-                           token_url: 'https://api.notion.com/v1/oauth/token',
-                           auth_scheme: :basic_auth
-                         })
-  end
-
-  private
-
-  def scope
-    ''
-  end
-end
@@ -15,7 +15,7 @@ class DashboardController < ActionController::Base
  private

  def ensure_html_format
-    render json: { error: 'Please use API routes instead of dashboard routes for JSON requests' }, status: :not_acceptable if request.format.json?
+    head :not_acceptable unless request.format.html?
  end

  def set_global_config
@@ -21,7 +21,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa

  def sign_up_user
    return redirect_to login_page_url(error: 'no-account-found') unless account_signup_allowed?
-    return redirect_to login_page_url(error: 'business-account-only') unless validate_signup_email_is_business_domain?
+    return redirect_to login_page_url(error: 'business-account-only') unless validate_business_account?

    create_account_for_user
    token = @resource.send(:set_reset_password_token)
@@ -53,11 +53,9 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
    ).first
  end

-  def validate_signup_email_is_business_domain?
-    # return true if the user is a business account, false if it is a blocked domain account
-    Account::SignUpEmailValidationService.new(auth_hash['info']['email']).perform
-  rescue CustomExceptions::Account::InvalidEmail
-    false
+  def validate_business_account?
+    # return true if the user is a business account, false if it is a gmail account
+    auth_hash['info']['email'].downcase.exclude?('@gmail.com')
  end

  def create_account_for_user
@@ -1,36 +0,0 @@
-class Notion::CallbacksController < OauthCallbackController
-  include NotionConcern
-
-  private
-
-  def provider_name
-    'notion'
-  end
-
-  def oauth_client
-    notion_client
-  end
-
-  def handle_response
-    hook = account.hooks.new(
-      access_token: parsed_body['access_token'],
-      status: 'enabled',
-      app_id: 'notion',
-      settings: {
-        token_type: parsed_body['token_type'],
-        workspace_name: parsed_body['workspace_name'],
-        workspace_id: parsed_body['workspace_id'],
-        workspace_icon: parsed_body['workspace_icon'],
-        bot_id: parsed_body['bot_id'],
-        owner: parsed_body['owner']
-      }
-    )
-
-    hook.save!
-    redirect_to notion_redirect_uri
-  end
-
-  def notion_redirect_uri
-    "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{account.id}/settings/integrations/notion"
-  end
-end
@@ -6,6 +6,7 @@ class OauthCallbackController < ApplicationController
    )

    handle_response
+    ::Redis::Alfred.delete(cache_key)
  rescue StandardError => e
    ChatwootExceptionTracker.new(e).capture_exception
    redirect_to '/'
@@ -63,10 +64,13 @@ class OauthCallbackController < ApplicationController
    raise NotImplementedError
  end

+  def cache_key
+    "#{provider_name}::#{users_data['email'].downcase}"
+  end
+
  def create_channel_with_inbox
    ActiveRecord::Base.transaction do
      channel_email = Channel::Email.create!(email: users_data['email'], account: account)
-
      account.inboxes.create!(
        account: account,
        channel: channel_email,
@@ -81,17 +85,12 @@ class OauthCallbackController < ApplicationController
    decoded_token[0]
  end

-  def account_from_signed_id
-    raise ActionController::BadRequest, 'Missing state variable' if params[:state].blank?
-
-    account = GlobalID::Locator.locate_signed(params[:state])
-    raise 'Invalid or expired state' if account.nil?
-
-    account
+  def account_id
+    ::Redis::Alfred.get(cache_key)
  end

  def account
-    @account ||= account_from_signed_id
+    @account ||= Account.find(account_id)
  end

  # Fallback name, for when name field is missing from users_data
@@ -1,9 +1,9 @@
 class Platform::Api::V1::UsersController < PlatformController
  # ref: https://stackoverflow.com/a/45190318/939299
  # set resource is called for other actions already in platform controller
-  # we want to add login and token to that chain as well
-  before_action(only: [:login, :token]) { set_resource }
-  before_action(only: [:login, :token]) { validate_platform_app_permissible }
+  # we want to add login to that chain as well
+  before_action(only: [:login]) { set_resource }
+  before_action(only: [:login]) { validate_platform_app_permissible }

  def show; end

@@ -18,8 +18,6 @@ class Platform::Api::V1::UsersController < PlatformController
    render json: { url: @resource.generate_sso_link }
  end

-  def token; end
-
  def update
    @resource.assign_attributes(user_update_params)

@@ -1,40 +1,19 @@
 class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::BaseController
  before_action :ensure_custom_domain_request, only: [:show, :index]
  before_action :portal
-  before_action :set_category, except: [:index, :show, :tracking_pixel]
+  before_action :set_category, except: [:index, :show]
  before_action :set_article, only: [:show]
  layout 'portal'

  def index
    @articles = @portal.articles.published.includes(:category, :author)
-
-    @articles = @articles.where(locale: permitted_params[:locale]) if permitted_params[:locale].present?
-
    @articles_count = @articles.count
-
    search_articles
    order_by_sort_param
    limit_results
  end

-  def show
-    @og_image_url = helpers.set_og_image_url(@portal.name, @article.title)
-  end
-
-  def tracking_pixel
-    @article = @portal.articles.find_by(slug: permitted_params[:article_slug])
-    return head :not_found unless @article
-
-    @article.increment_view_count if @article.published?
-
-    # Serve the 1x1 tracking pixel with 24-hour private cache
-    # Private cache bypasses CDN but allows browser caching to prevent duplicate views from same user
-    expires_in 24.hours, public: false
-    response.headers['Content-Type'] = 'image/png'
-
-    pixel_path = Rails.public_path.join('assets/images/tracking-pixel.png')
-    send_file pixel_path, type: 'image/png', disposition: 'inline'
-  end
+  def show; end

  private

@@ -60,6 +39,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B

  def set_article
    @article = @portal.articles.find_by(slug: permitted_params[:article_slug])
+    @article.increment_view_count if @article.published?
    @parsed_content = render_article_content(@article.content)
  end

@@ -8,9 +8,7 @@ class Public::Api::V1::Portals::CategoriesController < Public::Api::V1::Portals:
    @categories = @portal.categories.order(position: :asc)
  end

-  def show
-    @og_image_url = helpers.set_og_image_url(@portal.name, @category.name)
-  end
+  def show; end

  private

@@ -4,9 +4,7 @@ class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseControl
  before_action :redirect_to_portal_with_locale, only: [:show]
  layout 'portal'

-  def show
-    @og_image_url = helpers.set_og_image_url('', @portal.header_text)
-  end
+  def show; end

  def sitemap
    @help_center_url = @portal.custom_domain || ChatwootApp.help_center_root
@@ -2,13 +2,6 @@ class SuperAdmin::AccountUsersController < SuperAdmin::ApplicationController
  # Overwrite any of the RESTful controller actions to implement custom behavior
  # For example, you may want to send an email after a foo is updated.
  #
-
-  # Since account/user page - account user role attribute links to the show page
-  # Handle with a redirect to the user show page
-  def show
-    redirect_to super_admin_user_path(requested_resource.user)
-  end
-
  def create
    resource = resource_class.new(resource_params)
    authorize_resource(resource)
@@ -32,18 +32,22 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
  end

  def allowed_configs
-    mapping = {
-      'facebook' => %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT],
-      'shopify' => %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET],
-      'microsoft' => %w[AZURE_APP_ID AZURE_APP_SECRET],
-      'email' => ['MAILER_INBOUND_EMAIL_DOMAIN'],
-      'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],
-      'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
-      'notion' => %w[NOTION_CLIENT_ID NOTION_CLIENT_SECRET],
-      'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT]
-    }
-
-    @allowed_configs = mapping.fetch(@config, %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS])
+    @allowed_configs = case @config
+                       when 'facebook'
+                         %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT]
+                       when 'shopify'
+                         %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET]
+                       when 'microsoft'
+                         %w[AZURE_APP_ID AZURE_APP_SECRET]
+                       when 'email'
+                         ['MAILER_INBOUND_EMAIL_DOMAIN']
+                       when 'linear'
+                         %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET]
+                       when 'instagram'
+                         %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT]
+                       else
+                         %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS]
+                       end
  end
 end

@@ -24,13 +24,9 @@ class Twilio::CallbackController < ApplicationController
      :Body,
      :ToCountry,
      :FromState,
-      *Array.new(10) { |i| :"MediaUrl#{i}" },
-      *Array.new(10) { |i| :"MediaContentType#{i}" },
-      :MessagingServiceSid,
-      :NumMedia,
-      :Latitude,
-      :Longitude,
-      :MessageType
+      :MediaUrl0,
+      :MediaContentType0,
+      :MessagingServiceSid
    )
  end
 end
@@ -1,81 +0,0 @@
-# frozen_string_literal: true
-
-class Twilio::RecordingController < ActionController::Base
-  skip_forgery_protection
-
-  # POST /twilio/recording_callback
-  # This endpoint is called by Twilio when a call recording is available
-  def recording_callback
-    conference_sid = params['conference_sid']
-    call_sid = params['CallSid']
-    recording_url = params['RecordingUrl']
-    recording_sid = params['RecordingSid']
-    account_id = params['account_id']
-    Rails.logger.info("[Twilio::RecordingController] Incoming recording_callback with params: #{params.inspect}")
-    unless recording_url && account_id && (conference_sid || call_sid)
-      Rails.logger.warn("[Twilio::RecordingController] Missing required params. recording_url: #{recording_url}, account_id: #{account_id}, conference_sid: #{conference_sid}, call_sid: #{call_sid}")
-      return head :bad_request
-    end
-
-    # Find the account
-    account = Account.find_by(id: account_id)
-    unless account
-      Rails.logger.warn("[Twilio::RecordingController] Account not found for id: #{account_id}")
-      return head :not_found
-    end
-
-    # Prefer lookup by conference_sid (most robust for conference recordings)
-    conversation = if conference_sid
-      account.conversations.find_by("additional_attributes ->> 'conference_sid' = ?", conference_sid)
-    elsif call_sid
-      account.conversations.find_by("additional_attributes ->> 'call_sid' = ?", call_sid)
-    end
-    unless conversation
-      Rails.logger.warn("[Twilio::RecordingController] Conversation not found for conference_sid: #{conference_sid} or call_sid: #{call_sid}")
-      return head :not_found
-    end
-
-    # Find the original voice call message (should be unique per conference)
-    message = conversation.messages.voice_call.order(:created_at).first
-    unless message
-      Rails.logger.warn("[Twilio::RecordingController] No voice_call message found in conversation_id: #{conversation.id}")
-      return head :not_found
-    end
-
-    # Download the recording from Twilio
-    begin
-      Rails.logger.info("[Twilio::RecordingController] Downloading recording from: #{recording_url}.mp3")
-      file = URI.open(recording_url + '.mp3')
-    rescue => e
-      Rails.logger.error("[Twilio::RecordingController] Failed to download recording: #{e.message}")
-      return head :internal_server_error
-    end
-
-    # Attach the audio file to the message as an audio attachment
-    begin
-      att = message.attachments.create!(
-        account_id: account.id,
-        file: {
-          io: file,
-          filename: "twilio_recording_#{recording_sid}.mp3",
-          content_type: 'audio/mpeg'
-        },
-        file_type: :audio,
-        external_url: recording_url + '.mp3',
-        meta: { recording_sid: recording_sid, conference_sid: conference_sid, call_sid: call_sid }
-      )
-      Rails.logger.info("[Twilio::RecordingController] Successfully attached recording to message_id: #{message.id}, attachment_id: #{att.id}")
-    rescue => e
-      Rails.logger.error("[Twilio::RecordingController] Failed to attach recording: #{e.message}")
-      return head :internal_server_error
-    end
-
-    # Optionally, update message content_attributes to indicate recording is attached
-    content_attributes = message.content_attributes || {}
-    content_attributes['recording_attached'] = true
-    content_attributes['conference_sid'] = conference_sid if conference_sid
-    message.update!(content_attributes: content_attributes)
-
-    head :ok
-  end
-end
@@ -1,62 +0,0 @@
-class Twilio::TranscriptionController < ActionController::Base
-  skip_forgery_protection
-
-  # Receives real-time transcription updates from Twilio
-  def transcription_callback
-    # Set Current.account
-    Current.account = Account.find_by(id: params[:account_id])
-    
-    # Only process transcription content events
-    if params['TranscriptionEvent'] == 'transcription-content'
-      process_transcription_content
-    end
-
-    head :ok
-  end
-
-  private
-
-  def process_transcription_content
-    # Extract transcript content from JSON
-    data = JSON.parse(params['TranscriptionData'])
-    transcript_content = data['transcript']
-    confidence = data['confidence']
-  
-    
-    # Find conversation by conference_sid from our standard format
-    display_id = params[:conference_sid].match(/^conf_account_\d+_conv_(\d+)$/)[1]
-    conversation = Current.account.conversations.find_by(display_id: display_id)
-    
-    # Create message based on speaker_type
-    create_message(conversation, transcript_content, confidence)
-  end
-  
-  def create_message(conversation, content, confidence)
-    if params[:speaker_type] == 'contact'
-      # Contact message (incoming)
-      sender = conversation.contact
-      message_type = :incoming
-    else
-      # Agent message (outgoing)
-      sender = User.find_by(id: params[:agent_id])
-      message_type = :outgoing
-    end
-    
-    # Create the message
-    Messages::MessageBuilder.new(
-      sender,
-      conversation,
-      content: content,
-      message_type: message_type,
-      private: false,
-      additional_attributes: {
-        transcription: true,
-        call_sid: params['CallSid'],
-        conference_sid: params[:conference_sid],
-        speaker_type: params[:speaker_type],
-        confidence: confidence,
-        track: params['Track']
-      }
-    ).perform
-  end
-end
@@ -1,189 +0,0 @@
-class Twilio::VoiceController < ActionController::Base
-  skip_forgery_protection
-
-  before_action :set_call_details, only: %i[status_callback simple_twiml]
-  before_action :set_inbox,        only: %i[status_callback simple_twiml]
-
- 
-  def status_callback
-    return head :ok unless @inbox
-
-    conversation = Voice::ConversationFinderService.new(
-      account:      @inbox.account,
-      call_sid:     @call_sid,
-      phone_number: incoming_number,
-      is_outbound:  outbound?,
-      inbox:        @inbox
-    ).perform
-
-    Voice::CallStatus::Manager.new(
-      conversation: conversation,
-      call_sid:     @call_sid,
-      provider:     :twilio
-    ).process_status_update(params[:CallStatus], params[:CallDuration]&.to_i, first_status_response?)
-
-    head :ok
-  end
-
-  def simple_twiml
-    return fallback_twiml unless @inbox
-
-    conversation = Voice::ConversationFinderService.new(
-      account:      @inbox.account,
-      call_sid:     @call_sid,
-      phone_number: incoming_number,
-      is_outbound:  outbound?,
-      inbox:        @inbox
-    ).perform
-
-    Voice::CallStatus::Manager.new(
-      conversation: conversation,
-      call_sid:     @call_sid,
-      provider:     :twilio
-    ).process_status_update('in-progress', nil, true)
-
-    conference_name = ensure_conference_name(conversation, params[:conference_name])
-
-    conversation.update!(
-      additional_attributes: conversation.additional_attributes.merge(
-        'conference_sid'       => conference_name,
-        'call_direction'       => outbound? ? 'outbound' : 'inbound',
-        'requires_agent_join'  => true
-      )
-    )
-
-    render_twiml do |r|
-      r.say(message: 'Please wait while we connect you to an agent')
-
-      # Enable real-time transcription for this call leg
-      # For outbound calls, we're connecting to the contact, so this track is for the contact
-      contact_id = conversation.contact_id
-      callback_url = "#{base_url}/twilio/transcription_callback?account_id=#{@inbox.account_id}&conference_sid=#{conference_name}&speaker_type=contact&contact_id=#{contact_id}"
-      Rails.logger.info("📞 VoiceController: Setting transcription callback to: #{callback_url}")
-
-      r.start do |start|
-        start.transcription(
-          status_callback_url: callback_url,
-          status_callback_method: 'POST',
-          track: 'inbound_track',
-          language_code: 'en-US'
-        )
-      end
-
-      # Set up the conference
-      conference_callback_url = "#{base_url}/api/v1/accounts/#{@inbox.account_id}/channels/voice/webhooks/conference_status"
-      Rails.logger.info("📞 VoiceController: Setting conference callback to: #{conference_callback_url}")
-
-      r.dial do |d|
-        d.conference(
-          conference_name,
-          startConferenceOnEnter: false,
-          endConferenceOnExit:    true,
-          beep:                   false,
-          muted:                  false,
-          waitUrl:                '',
-          earlyMedia:             true,
-          statusCallback:         conference_callback_url,
-          statusCallbackMethod:   'POST',
-          statusCallbackEvent:    'start end join leave',
-          participantLabel:       "caller-#{@call_sid.last(8)}",
-          record:                 'record-from-start',
-          recording_status_callback: "#{base_url}/twilio/recording_callback?account_id=#{@inbox.account_id}&conference_sid=#{conference_name}",
-          recording_status_callback_method: 'POST'
-        )
-      end
-    end
-  rescue StandardError => e
-    Rails.logger.error("Error creating voice conversation: #{e.message}")
-    fallback_twiml
-  end
-
-  private
-
-  def set_call_details
-    @call_sid  = params[:CallSid]
-    @direction = params[:Direction]
-  end
-
-  def set_inbox
-    @inbox = find_inbox(outbound? ? params[:From] : params[:To])
-  end
-
-  def outbound?
-    @direction == 'outbound-api'
-  end
-
-  def incoming_number
-    outbound? ? params[:To] : params[:From]
-  end
-
-  def first_status_response?
-    params[:IsFirstResponseForStatus] == 'true'
-  end
-
-  def render_twiml(status: :ok)
-    response = Twilio::TwiML::VoiceResponse.new
-    yield response
-    render xml: response.to_s, status: status
-  end
-
-  def build_message(conversation, content)
-    Messages::MessageBuilder.new(
-      nil,
-      conversation,
-      content:               content,
-      message_type:          :activity,
-      additional_attributes: { call_sid: @call_sid, call_status: 'in-progress', user_input: true }
-    ).perform
-  end
-
-  def input_text
-    return "Caller pressed #{params[:Digits]}"           if params[:Digits].present?
-    return "Caller said: \"#{params[:SpeechResult]}\""   if params[:SpeechResult].present?
-
-    'Caller responded'
-  end
-
-  def ensure_conference_name(conversation, supplied)
-    name = supplied.presence ||
-           conversation.additional_attributes['conference_sid'] ||
-           conversation.additional_attributes['conference_name']
-
-    return name if name&.match?(/^conf_account_\d+_conv_\d+$/)
-
-    "conf_account_#{@inbox.account_id}_conv_#{conversation.display_id}"
-  end
-
-  def fallback_twiml
-    render_twiml do |r|
-      r.say(message: 'Hello from Chatwoot. This is a courtesy call to check on your recent signup.')
-      r.pause(length: 1)
-      r.say(message: 'We will connect you with an agent shortly.')
-      r.hangup
-    end
-  end
-
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
-  end
-
-  def find_inbox(phone_number)
-    return nil if phone_number.blank?
-
-    Inbox.joins('INNER JOIN channel_voice ON channel_voice.account_id = inboxes.account_id AND inboxes.channel_id = channel_voice.id')
-         .find_by('channel_voice.phone_number = ?', phone_number)
-  end
-
-  def find_or_create_conversation(inbox, phone_number, call_sid)
-    Voice::ConversationFinderService.new(
-      account:      inbox.account,
-      call_sid:     call_sid,
-      phone_number: phone_number,
-      is_outbound:  false,
-      inbox:        inbox
-    ).perform
-  rescue StandardError => e
-    Rails.logger.error("find_or_create_conversation error: #{e.message}")
-    nil
-  end
-end
@@ -15,7 +15,6 @@ class AsyncDispatcher < BaseDispatcher
      CsatSurveyListener.instance,
      HookListener.instance,
      InstallationWebhookListener.instance,
-      MessageListener.instance,
      NotificationListener.instance,
      ParticipationListener.instance,
      ReportingEventListener.instance,
@@ -88,10 +88,7 @@ class ConversationFinder

  def find_conversation_by_inbox
    @conversations = current_account.conversations
-
-    return unless params[:inbox_id]
-
-    @conversations = @conversations.where(inbox_id: @inbox_ids)
+    @conversations = @conversations.where(inbox_id: @inbox_ids) unless params[:inbox_id].blank? && @is_admin
  end

  def find_all_conversations
@@ -107,8 +107,7 @@ module Api::V1::InboxesHelper
      'line' => Current.account.line_channels,
      'telegram' => Current.account.telegram_channels,
      'whatsapp' => Current.account.whatsapp_channels,
-      'sms' => Current.account.sms_channels,
-      'voice' => Current.account.voice_channels
+      'sms' => Current.account.sms_channels
    }[permitted_params[:channel][:type]]
  end

@@ -36,13 +36,9 @@ module Api::V2::Accounts::ReportsHelper
  end

  def generate_labels_report
-    reports = V2::Reports::LabelSummaryBuilder.new(
-      account: Current.account,
-      params: build_params({})
-    ).build
-
-    reports.map do |report|
-      [report[:name]] + generate_readable_report_metrics(report)
+    Current.account.labels.map do |label|
+      label_report = report_builder({ type: :label, id: label.id }).short_summary
+      [label.title] + generate_readable_report_metrics(label_report)
    end
  end

@@ -1,13 +1,9 @@
 module MessageFormatHelper
+  include RegexHelper
+
  def transform_user_mention_content(message_content)
    # attachment message without content, message_content is nil
-    return '' unless message_content.presence
-
-    # Use CommonMarker to convert markdown to plain text for notifications
-    # This handles all markdown formatting (links, bold, italic, etc.) not just mentions
-    # Converts: [@👍 customer support](mention://team/1/%F0%9F%91%8D%20customer%20support)
-    # To: @👍 customer support
-    CommonMarker.render_doc(message_content).to_plaintext.strip
+    message_content.presence ? message_content.gsub(MENTION_REGEX, '\1') : ''
  end

  def render_message_content(message_content)
@@ -1,21 +1,4 @@
 module PortalHelper
-  def set_og_image_url(portal_name, title)
-    cdn_url = GlobalConfig.get('OG_IMAGE_CDN_URL')['OG_IMAGE_CDN_URL']
-    return if cdn_url.blank?
-
-    client_ref = GlobalConfig.get('OG_IMAGE_CLIENT_REF')['OG_IMAGE_CLIENT_REF']
-
-    uri = URI.parse(cdn_url)
-    uri.path = '/og'
-    uri.query = URI.encode_www_form(
-      clientRef: client_ref,
-      title: title,
-      portalName: portal_name
-    )
-
-    uri.to_s
-  end
-
  def generate_portal_bg_color(portal_color, theme)
    base_color = theme == 'dark' ? 'black' : 'white'
    "color-mix(in srgb, #{portal_color} 20%, #{base_color})"
@@ -1,12 +1,11 @@
 <script>
 import { mapGetters } from 'vuex';
-import AddAccountModal from './components/app/AddAccountModal.vue';
+import AddAccountModal from '../dashboard/components/layout/sidebarComponents/AddAccountModal.vue';
 import LoadingState from './components/widgets/LoadingState.vue';
 import NetworkNotification from './components/NetworkNotification.vue';
 import UpdateBanner from './components/app/UpdateBanner.vue';
 import PaymentPendingBanner from './components/app/PaymentPendingBanner.vue';
 import PendingEmailVerificationBanner from './components/app/PendingEmailVerificationBanner.vue';
-import FloatingCallWidget from './components/widgets/FloatingCallWidget.vue';
 import vueActionCable from './helper/actionCable';
 import { useRouter } from 'vue-router';
 import { useStore } from 'dashboard/composables/store';
@@ -15,8 +14,6 @@ import { setColorTheme } from './helper/themeHelper';
 import { isOnOnboardingView } from 'v3/helpers/RouteHelper';
 import { useAccount } from 'dashboard/composables/useAccount';
 import { useFontSize } from 'dashboard/composables/useFontSize';
-import { useAlert } from 'dashboard/composables';
-import VoiceAPI from 'dashboard/api/channels/voice';
 import {
  registerSubscription,
  verifyServiceWorkerExistence,
@@ -28,7 +25,6 @@ export default {

  components: {
    AddAccountModal,
-    FloatingCallWidget,
    LoadingState,
    NetworkNotification,
    UpdateBanner,
@@ -55,7 +51,6 @@ export default {
      showAddAccountModal: false,
      latestChatwootVersion: null,
      reconnectService: null,
-      showCallWidget: false, // Will be set to true when calls are active
    };
  },
  computed: {
@@ -65,10 +60,6 @@ export default {
      currentUser: 'getCurrentUser',
      authUIFlags: 'getAuthUIFlags',
      accountUIFlags: 'accounts/getUIFlags',
-      activeCall: 'calls/getActiveCall',
-      hasActiveCall: 'calls/hasActiveCall',
-      incomingCall: 'calls/getIncomingCall',
-      hasIncomingCall: 'calls/hasIncomingCall',
    }),
    hasAccounts() {
      const { accounts = [] } = this.currentUser || {};
@@ -93,34 +84,11 @@ export default {
        }
      },
    },
-    hasIncomingCall: {
-      immediate: true,
-      handler(newVal) {
-        if (newVal) {
-          this.showCallWidget = true;
-        } else {
-          this.showCallWidget = false;
-        }
-      }
-    },
-    hasActiveCall: {
-      immediate: true,
-      handler(newVal) {
-        if (newVal) {
-          this.showCallWidget = true;
-        } else {
-          this.showCallWidget = false;
-        }
-      }
-    },
  },
  mounted() {
    this.initializeColorTheme();
    this.listenToThemeChanges();
    this.setLocale(window.chatwootConfig.selectedLocale);
-    
-    // Make app instance available globally for direct call widget updates
-    window.app = this;
  },
  unmounted() {
    if (this.reconnectService) {
@@ -138,77 +106,6 @@ export default {
    setLocale(locale) {
      this.$root.$i18n.locale = locale;
    },
-    handleCallEnded() {
-      this.showCallWidget = false;
-      this.$store.dispatch('calls/clearActiveCall');
-      this.$store.dispatch('calls/clearIncomingCall');
-      
-      // Clear the activeCallConversation state in all ContactInfo components
-      this.$nextTick(() => {
-        const clearContactInfoCallState = (components) => {
-          if (!components) return;
-          
-          components.forEach(component => {
-            if (component.$options && component.$options.name === 'ContactInfo') {
-              if (component.activeCallConversation) {
-                component.activeCallConversation = null;
-                component.$forceUpdate();
-              }
-            }
-            if (component.$children && component.$children.length) {
-              clearContactInfoCallState(component.$children);
-            }
-          });
-        };
-        
-        clearContactInfoCallState(this.$children);
-      });
-    },
-    handleCallJoined() {
-      this.showCallWidget = true;
-    },
-    handleCallRejected() {
-      this.showCallWidget = false;
-      this.$store.dispatch('calls/clearIncomingCall');
-    },
-    forceEndCall() {
-      this.showCallWidget = false;
-      if (window.forceEndCallHandlers) {
-        window.forceEndCallHandlers.forEach(handler => {
-          try {
-            handler();
-          } catch (e) {
-            // Optionally log error in production
-          }
-        });
-      }
-      if (this.activeCall && this.activeCall.callSid) {
-        const { callSid, conversationId } = this.activeCall;
-        const savedCallSid = callSid;
-        const savedConversationId = conversationId;
-        this.$store.dispatch('calls/clearActiveCall');
-        if (savedConversationId) {
-          VoiceAPI.endCall(savedCallSid, savedConversationId)
-            .then(() => {
-              useAlert({ message: 'Call ended successfully', type: 'success' });
-            })
-            .catch(() => {
-              setTimeout(() => {
-                VoiceAPI.endCall(savedCallSid, savedConversationId)
-                  .then(() => {
-                  })
-                  .catch(() => {
-                  });
-              }, 1000);
-              useAlert({ message: 'Call UI has been reset', type: 'info' });
-            });
-        } else {
-          useAlert({ message: 'Call ended', type: 'success' });
-        }
-      } else {
-        this.$store.dispatch('calls/clearActiveCall');
-      }
-    },
    async initializeAccount() {
      await this.$store.dispatch('accounts/get');
      this.$store.dispatch('setActiveAccount', {
@@ -256,25 +153,6 @@ export default {
    <AddAccountModal :show="showAddAccountModal" :has-accounts="hasAccounts" />
    <WootSnackbarBox />
    <NetworkNotification />
-    <!-- Floating call widget that appears during active calls -->
-    <FloatingCallWidget
-      v-if="showCallWidget || hasActiveCall || hasIncomingCall"
-      :key="activeCall ? activeCall.callSid : (incomingCall ? incomingCall.callSid : 'no-call')"
-      :call-sid="activeCall ? activeCall.callSid : (incomingCall ? incomingCall.callSid : '')"
-      :inbox-name="activeCall ? (activeCall.inboxName || 'Primary') : (incomingCall ? incomingCall.inboxName : 'Primary')"
-      :conversation-id="activeCall ? activeCall.conversationId : (incomingCall ? incomingCall.conversationId : null)"
-      :contact-name="activeCall ? activeCall.contactName : (incomingCall ? incomingCall.contactName : '')"
-      :contact-id="activeCall ? activeCall.contactId : (incomingCall ? incomingCall.contactId : null)"
-      :inbox-id="activeCall ? activeCall.inboxId : (incomingCall ? incomingCall.inboxId : null)"
-      :inbox-avatar-url="activeCall ? activeCall.inboxAvatarUrl : (incomingCall ? incomingCall.inboxAvatarUrl : '')"
-      :inbox-phone-number="activeCall ? activeCall.inboxPhoneNumber : (incomingCall ? incomingCall.inboxPhoneNumber : '')"
-      :avatar-url="activeCall ? activeCall.avatarUrl : (incomingCall ? incomingCall.avatarUrl : '')"
-      :phone-number="activeCall ? activeCall.phoneNumber : (incomingCall ? incomingCall.phoneNumber : '')"
-      use-web-rtc
-      @callEnded="handleCallEnded"
-      @callJoined="handleCallJoined"
-      @callRejected="handleCallRejected"
-    />
  </div>
  <LoadingState v-else />
 </template>
@@ -21,10 +21,6 @@ class AgentBotsAPI extends ApiClient {
  deleteAgentBotAvatar(botId) {
    return axios.delete(`${this.url}/${botId}/avatar`);
  }
-
-  resetAccessToken(botId) {
-    return axios.post(`${this.url}/${botId}/reset_access_token`);
-  }
 }

 export default new AgentBotsAPI();
@@ -38,7 +38,13 @@ export default {
    }
    return false;
  },
-  profileUpdate({ displayName, avatar, ...profileAttributes }) {
+  profileUpdate({
+    password,
+    password_confirmation,
+    displayName,
+    avatar,
+    ...profileAttributes
+  }) {
    const formData = new FormData();
    Object.keys(profileAttributes).forEach(key => {
      const hasValue = profileAttributes[key] === undefined;
@@ -47,22 +53,16 @@ export default {
      }
    });
    formData.append('profile[display_name]', displayName || '');
+    if (password && password_confirmation) {
+      formData.append('profile[password]', password);
+      formData.append('profile[password_confirmation]', password_confirmation);
+    }
    if (avatar) {
      formData.append('profile[avatar]', avatar);
    }
    return axios.put(endPoints('profileUpdate').url, formData);
  },

-  profilePasswordUpdate({ currentPassword, password, passwordConfirmation }) {
-    return axios.put(endPoints('profileUpdate').url, {
-      profile: {
-        current_password: currentPassword,
-        password,
-        password_confirmation: passwordConfirmation,
-      },
-    });
-  },
-
  updateUISettings({ uiSettings }) {
    return axios.put(endPoints('profileUpdate').url, {
      profile: { ui_settings: uiSettings },
@@ -102,8 +102,4 @@ export default {
    const urlData = endPoints('resendConfirmation');
    return axios.post(urlData.url);
  },
-  resetAccessToken() {
-    const urlData = endPoints('resetAccessToken');
-    return axios.post(urlData.url);
-  },
 };
@@ -1,18 +0,0 @@
-/* global axios */
-import ApiClient from '../ApiClient';
-
-class CopilotMessages extends ApiClient {
-  constructor() {
-    super('captain/copilot_threads', { accountScoped: true });
-  }
-
-  get(threadId) {
-    return axios.get(`${this.url}/${threadId}/copilot_messages`);
-  }
-
-  create({ threadId, ...rest }) {
-    return axios.post(`${this.url}/${threadId}/copilot_messages`, rest);
-  }
-}
-
-export default new CopilotMessages();
@@ -1,9 +0,0 @@
-import ApiClient from '../ApiClient';
-
-class CopilotThreads extends ApiClient {
-  constructor() {
-    super('captain/copilot_threads', { accountScoped: true });
-  }
-}
-
-export default new CopilotThreads();
@@ -1,856 +0,0 @@
-/* global axios */
-import ApiClient from '../ApiClient';
-
-class VoiceAPI extends ApiClient {
-  constructor() {
-    // Use 'voice' as the resource with accountScoped: true
-    super('voice', { accountScoped: true });
-    
-    // Client-side Twilio device
-    this.device = null;
-    this.activeConnection = null;
-    this.initialized = false;
-  }
-
-  // Initiate a call to a contact
-  initiateCall(contactId) {
-    if (!contactId) {
-      throw new Error('Contact ID is required to initiate a call');
-    }
-
-    // Based on the route definition, the correct URL path is /api/v1/accounts/{accountId}/contacts/{contactId}/call
-    // The endpoint is defined in the contacts namespace, not voice namespace
-    return axios.post(`${this.baseUrl().replace('/voice', '')}/contacts/${contactId}/call`);
-  }
-
-  // End an active call
-  endCall(callSid, conversationId) {
-    if (!conversationId) {
-      throw new Error('Conversation ID is required to end a call');
-    }
-
-    if (!callSid) {
-      throw new Error('Call SID is required to end a call');
-    }
-
-    // Validate call SID format - Twilio call SID starts with 'CA' or 'TJ'
-    if (!callSid.startsWith('CA') && !callSid.startsWith('TJ')) {
-      throw new Error(
-        'Invalid call SID format. Expected Twilio call SID starting with CA or TJ.'
-      );
-    }
-
-    return axios.post(`${this.url}/end_call`, {
-      call_sid: callSid,
-      conversation_id: conversationId,
-      id: conversationId,
-    });
-  }
-
-  // Get call status
-  getCallStatus(callSid) {
-    if (!callSid) {
-      throw new Error('Call SID is required to get call status');
-    }
-
-    return axios.get(`${this.url}/call_status`, {
-      params: { call_sid: callSid },
-    });
-  }
-
-  // Join an incoming call as an agent (join the conference)
-  // This is used for the WebRTC client-side setup, not for phone calls anymore
-  joinCall(params) {
-    // Check if we have individual parameters or a params object
-    const conversationId = params.conversation_id || params.conversationId;
-    const callSid = params.call_sid || params.callSid;
-    const accountId = params.account_id;
-
-    if (!conversationId) {
-      throw new Error('Conversation ID is required to join a call');
-    }
-
-    if (!callSid) {
-      throw new Error('Call SID is required to join a call');
-    }
-
-    // Build request payload with proper naming convention
-    const payload = {
-      call_sid: callSid,
-      conversation_id: conversationId,
-    };
-
-    // Add account_id if provided
-    if (accountId) {
-      payload.account_id = accountId;
-    }
-
-    console.log('Calling join_call API endpoint with payload:', payload);
-
-    return axios.post(`${this.url}/join_call`, payload);
-  }
-
-  // Reject an incoming call as an agent (don't join the conference)
-  rejectCall(callSid, conversationId) {
-    if (!conversationId) {
-      throw new Error('Conversation ID is required to reject a call');
-    }
-
-    if (!callSid) {
-      throw new Error('Call SID is required to reject a call');
-    }
-
-    return axios.post(`${this.url}/reject_call`, {
-      call_sid: callSid,
-      conversation_id: conversationId,
-    });
-  }
-  
-  // Client SDK methods
-  
-  // Get a capability token for the Twilio Client
-  getToken(inboxId) {
-    console.log(`Requesting token for inbox ID: ${inboxId} at URL: ${this.url}/tokens`);
-    
-    // Log the base URL for debugging
-    console.log(`Base URL: ${this.baseUrl()}`);
-    
-    // Check if inboxId is valid
-    if (!inboxId) {
-      console.error('No inbox ID provided for token request');
-      return Promise.reject(new Error('Inbox ID is required'));
-    }
-    
-    // Add more request details to help debugging
-    return axios.post(`${this.url}/tokens`, { inbox_id: inboxId }, {
-      headers: { 'Content-Type': 'application/json' },
-    }).catch(error => {
-      // Extract useful error details for debugging
-      const errorInfo = {
-        status: error.response?.status,
-        statusText: error.response?.statusText,
-        data: error.response?.data,
-        url: `${this.url}/tokens`,
-        inboxId,
-      };
-      
-      console.error('Token request error details:', errorInfo);
-      
-      // Try to extract a more useful error message from the HTML response if it's a 500 error
-      if (error.response?.status === 500 && typeof error.response.data === 'string') {
-        // Look for specific error patterns in the HTML
-        const htmlData = error.response.data;
-        
-        // Check for common Ruby/Rails error patterns
-        const nameMatchResult = htmlData.match(/<h2>(.*?)<\/h2>/);
-        const detailsMatchResult = htmlData.match(/<pre>([\s\S]*?)<\/pre>/);
-        
-        const errorName = nameMatchResult ? nameMatchResult[1] : null;
-        const errorDetails = detailsMatchResult ? detailsMatchResult[1] : null;
-        
-        if (errorName || errorDetails) {
-          const enhancedError = new Error(`Server error: ${errorName || 'Internal Server Error'}`);
-          enhancedError.details = errorDetails;
-          enhancedError.originalError = error;
-          throw enhancedError;
-        }
-      }
-      
-      throw error;
-    });
-  }
-  
-  // Initialize the Twilio Device
-  async initializeDevice(inboxId) {
-    // If already initialized, return the existing device after checking its health
-    if (this.initialized && this.device) {
-      const deviceState = this.device.state;
-      console.log('Device already initialized, current state:', deviceState);
-      
-      // If the device is in a bad state, destroy and reinitialize
-      if (deviceState === 'error' || deviceState === 'unregistered') {
-        console.log('Device is in a bad state, destroying and reinitializing...');
-        try {
-          this.device.destroy();
-        } catch (e) {
-          console.log('Error destroying device:', e);
-        }
-        this.device = null;
-        this.initialized = false;
-      } else {
-        // Device is in a good state, return it
-        return this.device;
-      }
-    }
-    
-    // Device needs to be initialized or reinitialized
-    try {
-      console.log(`Starting Twilio Device initialization for inbox: ${inboxId}`);
-      
-      // Import the Twilio Voice SDK
-      let Device;
-      try {
-        // We know the package is installed via package.json
-        const { Device: TwilioDevice } = await import('@twilio/voice-sdk');
-        Device = TwilioDevice;
-        console.log('✓ Twilio Voice SDK imported successfully');
-      } catch (importError) {
-        console.error('✗ Failed to import Twilio Voice SDK:', importError);
-        throw new Error(`Failed to load Twilio Voice SDK: ${importError.message}`);
-      }
-      
-      // Validate inbox ID
-      if (!inboxId) {
-        throw new Error('Inbox ID is required to initialize the Twilio Device');
-      }
-      
-      // Step 1: Get a token from the server
-      console.log(`Requesting Twilio token for inbox: ${inboxId}`);
-      let response;
-      try {
-        response = await this.getToken(inboxId);
-        console.log(`✓ Token response received with status: ${response.status}`);
-      } catch (tokenError) {
-        console.error('✗ Token request failed:', tokenError);
-        
-        // Enhanced error handling for token requests
-        if (tokenError.details) {
-          // If we already have extracted details from the error, include those
-          console.error('Token error details:', tokenError.details);
-          throw new Error(`Failed to get token: ${tokenError.message}`);
-        }
-        
-        // Check for specific HTTP error status codes
-        if (tokenError.response) {
-          const status = tokenError.response.status;
-          const data = tokenError.response.data;
-          
-          if (status === 401) {
-            throw new Error('Authentication error: Please check your Twilio credentials');
-          } else if (status === 403) {
-            throw new Error('Permission denied: You don\'t have access to this inbox');
-          } else if (status === 404) {
-            throw new Error('Inbox not found or does not have voice capability');
-          } else if (status === 500) {
-            throw new Error('Server error: The server encountered an error processing your request. Check your Twilio configuration.');
-          } else if (data && data.error) {
-            throw new Error(`Server error: ${data.error}`);
-          }
-        }
-        
-        throw new Error(`Failed to get token: ${tokenError.message}`);
-      }
-      
-      // Validate token response
-      if (!response.data || !response.data.token) {
-        console.error('✗ Invalid token response data:', response.data);
-        
-        // Check if we have an error message in the response
-        if (response.data && response.data.error) {
-          throw new Error(`Server did not return a valid token: ${response.data.error}`);
-        } else {
-          throw new Error('Server did not return a valid token');
-        }
-      }
-      
-      // Check for warnings about missing TwiML App SID
-      if (response.data.warning) {
-        console.warn('⚠️ Twilio Voice Warning:', response.data.warning);
-        
-        if (!response.data.has_twiml_app) {
-          console.error(
-            '🚨 IMPORTANT: Missing TwiML App SID. Browser-based calling requires a ' +
-            'TwiML App configured in Twilio Console. Set the Voice Request URL to: ' +
-            response.data.twiml_endpoint
-          );
-        }
-      }
-      
-      // Extract token data
-      const { token, identity, voice_enabled, account_sid } = response.data;
-      
-      // Log diagnostic information
-      console.log(`✓ Token data received for identity: ${identity}`);
-      console.log(`✓ Voice enabled: ${voice_enabled}`);
-      console.log(`✓ Twilio Account SID available: ${!!account_sid}`);
-      
-      // Log the TwiML endpoint that will be used
-      if (response.data.twiml_endpoint) {
-        console.log(`✓ TwiML endpoint: ${response.data.twiml_endpoint}`);
-      } else {
-        console.warn('⚠️ No TwiML endpoint found in token response');
-      }
-      
-      // Check if voice is enabled
-      if (!voice_enabled) {
-        throw new Error('Voice is not enabled for this inbox. Check your Twilio configuration.');
-      }
-      
-      // Store the TwiML endpoint URL for later use
-      this.twimlEndpoint = response.data.twiml_endpoint;
-
-      // Step 2: Create Twilio Device with better options
-      const deviceOptions = {
-        // Use absolute minimal options - less is more for audio compatibility
-        allowIncomingWhileBusy: true, // Allow incoming calls while already on a call
-        debug: true, // Enable debug logging
-        warnings: true, // Show warnings in console
-        disableAudioContextSounds: true, // Disable browser audio context for sounds
-        // Add explicit edge parameter - this helps avoid connectivity issues
-        edge: ['ashburn', 'sydney', 'roaming'],
-        // Explicitly set codec preferences
-        codecPreferences: ['opus', 'pcmu'],
-        // Add the account ID to any calls made by this device
-        appParams: {
-          account_id: response.data.account_id,
-        }
-      };
-      
-      console.log('Creating Twilio Device with options:', deviceOptions);
-      
-      try {
-        this.device = new Device(token, deviceOptions);
-        console.log('✓ Twilio Device created successfully');
-      } catch (deviceError) {
-        console.error('✗ Failed to create Twilio Device:', deviceError);
-        throw new Error(`Failed to create Twilio Device: ${deviceError.message}`);
-      }
-      
-      // Step 3: Set up event listeners with enhanced error handling
-      this._setupDeviceEventListeners(inboxId);
-      
-      // Step 4: Register the device with Twilio
-      console.log('Registering Twilio Device...');
-      try {
-        await this.device.register();
-        console.log('✓ Twilio Device registered successfully');
-        this.initialized = true;
-        return this.device;
-      } catch (registerError) {
-        console.error('✗ Failed to register Twilio Device:', registerError);
-        
-        // Handle specific registration errors
-        if (registerError.message && registerError.message.includes('token')) {
-          throw new Error('Invalid Twilio token. Check your account credentials.');
-        } else if (registerError.message && registerError.message.includes('permission')) {
-          throw new Error('Missing microphone permission. Please allow microphone access.');
-        }
-        
-        throw new Error(`Failed to register device: ${registerError.message}`);
-      }
-    } catch (error) {
-      // Clear device and initialized flag in case of error
-      this.device = null;
-      this.initialized = false;
-      
-      console.error('Failed to initialize Twilio Device:', error);
-      
-      // Create a detailed error with context for debugging
-      const enhancedError = new Error(`Twilio Device initialization failed: ${error.message}`);
-      enhancedError.originalError = error;
-      enhancedError.inboxId = inboxId;
-      enhancedError.timestamp = new Date().toISOString();
-      enhancedError.browserInfo = {
-        userAgent: navigator.userAgent,
-        hasGetUserMedia: !!(navigator.mediaDevices && navigator.mediaDevices.getUserMedia),
-      };
-      
-      // Add specific advice for known error cases
-      if (error.message.includes('permission')) {
-        enhancedError.advice = 'Please ensure your browser allows microphone access.';
-      } else if (error.message.includes('token')) {
-        enhancedError.advice = 'Check your Twilio credentials in the Voice channel settings.';
-      } else if (error.message.includes('TwiML')) {
-        enhancedError.advice = 'Set up a valid TwiML app in your Twilio console and configure it in the inbox settings.';
-      } else if (error.message.includes('configuration')) {
-        enhancedError.advice = 'Review your Voice inbox configuration to ensure all required fields are completed.';
-      }
-      
-      throw enhancedError;
-    }
-  }
-  
-  // Helper method to set up device event listeners
-  _setupDeviceEventListeners(inboxId) {
-    if (!this.device) return;
-    
-    // Remove any existing listeners to prevent duplicates
-    this.device.removeAllListeners();
-    
-    // Add standard event listeners
-    this.device.on('registered', () => {
-      console.log('✓ Twilio Device registered with Twilio servers');
-    });
-    
-    this.device.on('unregistered', () => {
-      console.log('⚠️ Twilio Device unregistered from Twilio servers');
-    });
-    
-    this.device.on('tokenWillExpire', () => {
-      console.log('⚠️ Twilio token is about to expire, refreshing...');
-      this.getToken(inboxId)
-        .then(newTokenResponse => {
-          if (newTokenResponse.data && newTokenResponse.data.token) {
-            console.log('✓ Successfully obtained new token');
-            this.device.updateToken(newTokenResponse.data.token);
-          } else {
-            console.error('✗ Failed to get a valid token for renewal');
-          }
-        })
-        .catch(tokenError => {
-          console.error('✗ Error refreshing token:', tokenError);
-        });
-    });
-    
-    this.device.on('incoming', connection => {
-      console.log('📞 Incoming call received via Twilio Device');
-      this.activeConnection = connection;
-      
-      // Set up connection-specific events
-      this._setupConnectionEventListeners(connection);
-    });
-    
-    this.device.on('error', error => {
-      // Enhanced error logging with full details
-      const errorDetails = {
-        code: error.code,
-        message: error.message,
-        description: error.description || 'No description',
-        twilioErrorObject: error,
-        connectionInfo: this.activeConnection ? {
-          parameters: this.activeConnection.parameters,
-          status: this.activeConnection.status && this.activeConnection.status(),
-          direction: this.activeConnection.direction,
-        } : 'No active connection',
-        deviceState: this.device.state,
-        browserInfo: {
-          userAgent: navigator.userAgent,
-          platform: navigator.platform
-        },
-        timestamp: new Date().toISOString()
-      };
-      
-      console.error('❌ DETAILED Twilio Device Error:', errorDetails);
-      
-      // Provide helpful troubleshooting tips based on error code
-      switch (error.code) {
-        case 31000:
-          console.error('⚠️ Error 31000: General Error. This could be an authentication, configuration, or network issue.');
-          console.error('31000 Error Details:', {
-            sdp: error.sdp || 'No SDP data',
-            callState: error.call ? error.call.state : 'No call state',
-            connectionState: error.connection ? error.connection.state : 'No connection state',
-            peerConnectionState: error.peerConnection ? error.peerConnection.iceConnectionState : 'No ICE state',
-            message: error.message,
-            twilioError: error,
-            info: error.info || 'No additional info',
-            solution: 'Check Twilio account status, SDP negotiations, and network connectivity'
-          });
-          
-          // Create a network diagnostic to check connectivity
-          fetch('https://status.twilio.com/api/v2/status.json')
-            .then(response => response.json())
-            .then(data => {
-              console.log('Twilio service status check:', data);
-            })
-            .catch(statusError => {
-              console.error('Failed to check Twilio status:', statusError);
-            });
-          break;
-        case 31002:
-          console.error('⚠️ Error 31002: Permission Denied. Your browser microphone is blocked or unavailable.');
-          break;
-        case 31003:
-          console.error('⚠️ Error 31003: TwiML App Error. Your TwiML application does not exist or is misconfigured.');
-          break;
-        case 31005:
-          console.error('⚠️ Error 31005: Error sent from gateway in HANGUP. This usually means the TwiML endpoint is not reachable or returning invalid TwiML.');
-          console.error('Additional details for 31005:', {
-            activeConnection: this.activeConnection ? 'Yes' : 'No',
-            deviceState: this.device ? this.device.state : 'No device',
-            params: this.activeConnection ? this.activeConnection.parameters : 'No params',
-            twimlEndpoint: this.activeConnection && this.activeConnection.parameters ? 
-              this.activeConnection.parameters.To : 'Unknown endpoint',
-            hangupReason: error.hangupReason || 'Unknown',  // Capture hangup reason
-            message: error.message,
-            description: error.description,
-            customMessage: error.customMessage,
-            originalError: error.originalError ? JSON.stringify(error.originalError) : 'None'
-          });
-          break;
-        case 31008:
-          console.error('⚠️ Error 31008: Connection Error. The call could not be established.');
-          break;
-        case 31204:
-          console.error('⚠️ Error 31204: ICE Connection Failed. WebRTC connection failure, check firewall settings.');
-          break;
-        default:
-          console.error(`⚠️ Unspecified error with code ${error.code}: ${error.message}`);
-      }
-    });
-    
-    this.device.on('connect', connection => {
-      console.log('📞 Call connected');
-      this.activeConnection = connection;
-      this._setupConnectionEventListeners(connection);
-    });
-    
-    this.device.on('disconnect', () => {
-      console.log('📞 Call disconnected');
-      this.activeConnection = null;
-    });
-  }
-  
-  // Set up event listeners for the active connection with enhanced audio diagnostic logging
-  _setupConnectionEventListeners(connection) {
-    if (!connection) return;
-    
-    // Add advanced audio debug data
-    const getAudioDiagnostics = () => {
-      const audioContext = window.AudioContext || window.webkitAudioContext;
-      let audioInfo = { supported: !!audioContext };
-      
-      try {
-        if (audioContext) {
-          const context = new audioContext();
-          audioInfo = {
-            ...audioInfo,
-            sampleRate: context.sampleRate,
-            state: context.state,
-            baseLatency: context.baseLatency,
-            outputLatency: context.outputLatency,
-            destination: {
-              maxChannelCount: context.destination.maxChannelCount,
-              numberOfInputs: context.destination.numberOfInputs,
-              numberOfOutputs: context.destination.numberOfOutputs
-            }
-          };
-          context.close();
-        }
-      } catch (e) {
-        audioInfo.error = e.message;
-      }
-      
-      // Check if microphone is accessible
-      let microphoneInfo = { detected: false, active: false, tracks: [] };
-      if (window.activeAudioStream) {
-        const tracks = window.activeAudioStream.getAudioTracks();
-        microphoneInfo = {
-          detected: true,
-          active: tracks.some(track => track.enabled && track.readyState === 'live'),
-          tracks: tracks.map(track => ({
-            id: track.id,
-            label: track.label,
-            enabled: track.enabled,
-            muted: track.muted,
-            readyState: track.readyState,
-            constraints: track.getConstraints()
-          }))
-        };
-      }
-      
-      return { 
-        audioContext: audioInfo, 
-        microphone: microphoneInfo,
-        speakersMuted: typeof window.speechSynthesis !== 'undefined' ? 
-          window.speechSynthesis.speaking === false : 'unknown'
-      };
-    };
-    
-    connection.on('error', error => {
-      // Significantly enhanced connection error logging with audio diagnostics
-      const diagnostics = getAudioDiagnostics();
-      
-      const connectionErrorDetails = {
-        code: error.code,
-        message: error.message,
-        description: error.description || 'No description',
-        twilioErrorObject: error,
-        connectionInfo: {
-          parameters: connection.parameters,
-          status: connection.status && connection.status(),
-          direction: connection.direction,
-        },
-        deviceState: this.device ? this.device.state : 'No device',
-        timestamp: new Date().toISOString(),
-        // Audio diagnostics for troubleshooting
-        audioDiagnostics: diagnostics,
-        // Browser media permissions
-        mediaPermissions: {
-          hasGetUserMedia: !!(navigator.mediaDevices && navigator.mediaDevices.getUserMedia),
-          activeAudioStream: !!window.activeAudioStream,
-          activeAudioTracks: window.activeAudioStream ? 
-            window.activeAudioStream.getAudioTracks().length : 0
-        }
-      };
-      
-      console.error('❌ DETAILED Connection Error with Audio Diagnostics:', connectionErrorDetails);
-    });
-    
-    connection.on('mute', isMuted => {
-      console.log(`📞 Call ${isMuted ? 'muted' : 'unmuted'}`);
-    });
-    
-    connection.on('accept', () => {
-      // Enhanced logging for accept event with audio diagnostics
-      const diagnostics = getAudioDiagnostics();
-      
-      console.log('📞 Call accepted with audio diagnostics:', {
-        connectionParameters: connection.parameters,
-        status: connection.status && connection.status(),
-        audioDiagnostics: diagnostics,
-        activeAudioStream: window.activeAudioStream ? {
-          active: window.activeAudioStream.active,
-          id: window.activeAudioStream.id,
-          trackCount: window.activeAudioStream.getTracks().length
-        } : 'No active stream'
-      });
-      
-      // AUDIO HEALTH CHECK AFTER CONNECTION
-      setTimeout(() => {
-        console.log('🔊 AUDIO HEALTH CHECK:', {
-          connectionActive: this.activeConnection === connection,
-          connectionState: connection.status && connection.status(),
-          audioTracks: window.activeAudioStream ? 
-            window.activeAudioStream.getAudioTracks().map(track => ({
-              label: track.label,
-              enabled: track.enabled,
-              readyState: track.readyState,
-              muted: track.muted
-            })) : 'No active stream',
-          // Device state after 5 seconds
-          deviceState: this.device ? this.device.state : 'No device'
-        });
-      }, 5000);
-    });
-    
-    connection.on('disconnect', () => {
-      console.log('📞 Call disconnected', {
-        disconnectCause: connection.parameters ? connection.parameters.DisconnectCause : 'Unknown',
-        finalStatus: connection.status && connection.status(),
-        audioDiagnostics: getAudioDiagnostics()
-      });
-      this.activeConnection = null;
-    });
-    
-    connection.on('reject', () => {
-      console.log('📞 Call rejected', {
-        rejectCause: connection.parameters ? connection.parameters.DisconnectCause : 'Unknown',
-        audioDiagnostics: getAudioDiagnostics()
-      });
-      this.activeConnection = null;
-    });
-    
-    // Additional event for warning messages
-    connection.on('warning', warning => {
-      console.warn('⚠️ Connection Warning:', warning);
-    });
-    
-    // Listen for TwiML processing events
-    connection.on('twiml-processing', twiml => {
-      console.log('📄 Processing TwiML:', twiml);
-    });
-    
-    // Enhanced audio events for debugging
-    if (typeof connection.on === 'function') {
-      try {
-        // Check for volume events
-        connection.on('volume', (inputVolume, outputVolume) => {
-          // Log only significant volume changes to avoid console spam
-          if (Math.abs(inputVolume) > 50 || Math.abs(outputVolume) > 50) {
-            console.log(`🔊 Volume change - Input: ${inputVolume}, Output: ${outputVolume}`);
-          }
-        });
-        
-        // Check for media stream events if supported
-        if (typeof connection.getRemoteStream === 'function') {
-          const remoteStream = connection.getRemoteStream();
-          if (remoteStream) {
-            console.log('✅ Remote audio stream available:', {
-              active: remoteStream.active,
-              id: remoteStream.id,
-              tracks: remoteStream.getTracks().map(t => ({
-                kind: t.kind,
-                enabled: t.enabled,
-                readyState: t.readyState
-              }))
-            });
-          } else {
-            console.warn('⚠️ No remote audio stream available');
-          }
-        }
-      } catch (e) {
-        console.warn('Error setting up enhanced audio events:', e);
-      }
-    }
-  }
-  
-  // Make a call using the Twilio Client
-  makeClientCall(params) {
-    if (!this.device || !this.initialized) {
-      throw new Error('Twilio Device not initialized');
-    }
-    
-    this.activeConnection = this.device.connect(params);
-    return this.activeConnection;
-  }
-  
-  // Join a conference call using the Twilio Client
-  joinClientCall(conferenceParams) {
-    if (!this.device || !this.initialized) {
-      throw new Error('Twilio Device not initialized');
-    }
-
-    try {
-      // IMPORTANT: Do NOT try to register if already registered
-      // Only check state is ready
-      if (this.device.state !== 'ready' && this.device.state !== 'registered') {
-        // Don't try to register again if already registered
-      }
-
-      // This is CRITICAL for Twilio - params must be formatted exactly right
-      // and passed directly in the format Twilio expects
-      const params = {
-        // REQUIRED: Twilio Voice JS SDK expects 'To' parameter to be a properly formatted string
-        To: `${conferenceParams.To}`,
-
-        // Additional params for our server
-        account_id: conferenceParams.account_id,
-        is_agent: 'true'
-      };
-
-      // Check To parameter exists - fail if missing
-      if (!params.To) {
-        throw new Error('Missing To parameter for conference');
-      }
-
-      // Make sure 'To' is explicitly a string
-      const stringifiedTo = String(params.To);
-      console.log('🎯 CRITICAL CONFERENCE CONNECTION: Connecting agent to conference with To=', stringifiedTo);
-
-      // Follow Twilio documentation format - params should be nested under 'params' property
-      console.log('🎯 TRYING CONNECTION: Using documented format with params property');
-
-      // Just use the minimal required parameters
-      const connection = this.device.connect({
-        params: {
-          To: stringifiedTo,  // Conference ID
-          is_agent: 'true'    // Flag to indicate agent is joining
-        }
-      });
-
-      console.log('🎯 CONFERENCE CONNECTION RESULT:', connection ? 'Success' : 'Failed');
-      this.activeConnection = connection;
-
-      if (connection && typeof connection.then === 'function') {
-        // It's a Promise - newer Twilio SDK version
-        connection.then(resolvedConnection => {
-          this.activeConnection = resolvedConnection;
-          try {
-            if (typeof resolvedConnection.on === 'function') {
-              resolvedConnection.on('accept', () => {
-                // Connection accepted
-              });
-            }
-          } catch (listenerError) {
-            // Could not add listeners to Promise connection
-          }
-        }).catch(connError => {
-          // WebRTC Promise connection error
-        });
-      } else {
-        // It's a synchronous connection - older Twilio SDK
-      }
-      return connection;
-    } catch (error) {
-      // Error joining conference
-    }
-  }
-
-  // Get the status of the device with additional diagnostic info
-  getDeviceStatus() {
-    if (!this.device) {
-      return 'not_initialized';
-    }
-    
-    const deviceState = this.device.state;
-    
-    // Append a recommended action based on the state
-    switch (deviceState) {
-      case 'registered':
-        return 'ready';
-      case 'unregistered':
-        return 'disconnected';
-      case 'destroyed':
-        return 'terminated';
-      case 'busy':
-        return 'busy';
-      case 'error':
-        return 'error';
-      default:
-        return deviceState;
-    }
-  }
-  
-  // Get comprehensive diagnostic information about the device and connection
-  getDiagnosticInfo() {
-    const browserInfo = {
-      userAgent: navigator.userAgent,
-      platform: navigator.platform,
-      vendor: navigator.vendor,
-      hasMediaDevices: !!navigator.mediaDevices,
-      hasGetUserMedia: !!(navigator.mediaDevices && navigator.mediaDevices.getUserMedia),
-    };
-    
-    const deviceInfo = this.device ? {
-      state: this.device.state,
-      isInitialized: this.initialized,
-      capabilities: this.device.capabilities || {},
-      isBusy: this.device.isBusy || false,
-      audio: {
-        isAudioSelectionSupported: this.device.isAudioSelectionSupported || false
-      }
-    } : { state: 'not_initialized' };
-    
-    const connectionInfo = this.activeConnection ? {
-      status: this.activeConnection.status(),
-      isMuted: this.activeConnection.isMuted(),
-      direction: this.activeConnection.direction,
-      parameters: this.activeConnection.parameters,
-    } : { status: 'no_connection' };
-    
-    return {
-      timestamp: new Date().toISOString(),
-      browser: browserInfo,
-      device: deviceInfo,
-      connection: connectionInfo
-    };
-  }
-  
-  // Get the status of the active connection
-  getConnectionStatus() {
-    if (!this.activeConnection) {
-      return 'no_connection';
-    }
-    
-    const status = this.activeConnection.status();
-    
-    // Translate connection statuses to more user-friendly terms
-    switch (status) {
-      case 'pending':
-        return 'connecting';
-      case 'open':
-        return 'connected';
-      case 'connecting':
-        return 'connecting';
-      case 'ringing':
-        return 'ringing';
-      case 'closed':
-        return 'ended';
-      default:
-        return status;
-    }
-  }
-}
-
-export default new VoiceAPI();
@@ -61,11 +61,6 @@ class ContactAPI extends ApiClient {
    return axios.get(requestURL);
  }

-  active(page = 1, sortAttr = 'name') {
-    let requestURL = `${this.url}/active?${buildContactParams(page, sortAttr)}`;
-    return axios.get(requestURL);
-  }
-
  // eslint-disable-next-line default-param-last
  filter(page = 1, sortAttr = 'name', queryPayload) {
    let requestURL = `${this.url}/filter?${buildContactParams(page, sortAttr)}`;
@@ -51,10 +51,6 @@ const endPoints = {
  resendConfirmation: {
    url: '/api/v1/profile/resend_confirmation',
  },
-
-  resetAccessToken: {
-    url: '/api/v1/profile/reset_access_token',
-  },
 };

 export default page => {
@@ -134,12 +134,12 @@ class ConversationApi extends ApiClient {
    return axios.get(`${this.url}/${conversationId}/attachments`);
  }

-  getInboxAssistant(conversationId) {
-    return axios.get(`${this.url}/${conversationId}/inbox_assistant`);
+  requestCopilot(conversationId, body) {
+    return axios.post(`${this.url}/${conversationId}/copilot`, body);
  }

-  delete(conversationId) {
-    return axios.delete(`${this.url}/${conversationId}`);
+  getInboxAssistant(conversationId) {
+    return axios.get(`${this.url}/${conversationId}/inbox_assistant`);
  }
 }

@@ -33,11 +33,9 @@ class LinearAPI extends ApiClient {
    );
  }

-  unlinkIssue(linkId, issueIdentifier, conversationId) {
+  unlinkIssue(linkId) {
    return axios.post(`${this.url}/unlink_issue`, {
      link_id: linkId,
-      issue_id: issueIdentifier,
-      conversation_id: conversationId,
    });
  }

@@ -1,14 +0,0 @@
-/* global axios */
-import ApiClient from './ApiClient';
-
-class NotionOAuthClient extends ApiClient {
-  constructor() {
-    super('notion', { accountScoped: true });
-  }
-
-  generateAuthorization() {
-    return axios.post(`${this.url}/authorization`);
-  }
-}
-
-export default new NotionOAuthClient();
@@ -40,15 +40,6 @@ class SearchAPI extends ApiClient {
      },
    });
  }
-
-  articles({ q, page = 1 }) {
-    return axios.get(`${this.url}/articles`, {
-      params: {
-        q,
-        page: page,
-      },
-    });
-  }
 }

 export default new SearchAPI();
@@ -9,6 +9,5 @@ describe('#AgentBotsAPI', () => {
    expect(AgentBotsAPI).toHaveProperty('create');
    expect(AgentBotsAPI).toHaveProperty('update');
    expect(AgentBotsAPI).toHaveProperty('delete');
-    expect(AgentBotsAPI).toHaveProperty('resetAccessToken');
  });
 });
@@ -91,19 +91,6 @@ describe('#linearAPI', () => {
        issueData
      );
    });
-
-    it('creates a valid request with conversation_id', () => {
-      const issueData = {
-        title: 'New Issue',
-        description: 'Issue description',
-        conversation_id: 123,
-      };
-      LinearAPIClient.createIssue(issueData);
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/integrations/linear/create_issue',
-        issueData
-      );
-    });
  });

  describe('link_issue', () => {
@@ -133,18 +120,6 @@ describe('#linearAPI', () => {
        }
      );
    });
-
-    it('creates a valid request with title', () => {
-      LinearAPIClient.link_issue(1, 'ENG-123', 'Sample Issue');
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/integrations/linear/link_issue',
-        {
-          issue_id: 'ENG-123',
-          conversation_id: 1,
-          title: 'Sample Issue',
-        }
-      );
-    });
  });

  describe('getLinkedIssue', () => {
@@ -189,26 +164,12 @@ describe('#linearAPI', () => {
      window.axios = originalAxios;
    });

-    it('creates a valid request with link_id only', () => {
-      LinearAPIClient.unlinkIssue('link123');
+    it('creates a valid request', () => {
+      LinearAPIClient.unlinkIssue(1);
      expect(axiosMock.post).toHaveBeenCalledWith(
        '/api/v1/integrations/linear/unlink_issue',
        {
-          link_id: 'link123',
-          issue_id: undefined,
-          conversation_id: undefined,
-        }
-      );
-    });
-
-    it('creates a valid request with all parameters', () => {
-      LinearAPIClient.unlinkIssue('link123', 'ENG-456', 789);
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/integrations/linear/unlink_issue',
-        {
-          link_id: 'link123',
-          issue_id: 'ENG-456',
-          conversation_id: 789,
+          link_id: 1,
        }
      );
    });
@@ -35,16 +35,6 @@ class SummaryReportsAPI extends ApiClient {
      },
    });
  }
-
-  getLabelReports({ since, until, businessHours } = {}) {
-    return axios.get(`${this.url}/label`, {
-      params: {
-        since,
-        until,
-        business_hours: businessHours,
-      },
-    });
-  }
 }

 export default new SummaryReportsAPI();
@@ -0,0 +1,101 @@
+.slide-fade-enter-active {
+  transition: all 0.3s var(--ease-in-cubic);
+}
+
+.slide-fade-leave-active {
+  transition: all 0.3s var(--ease-out-cubic);
+}
+
+.slide-fade-enter,
+.slide-fade-leave-to {
+  opacity: 0;
+  transform: translateX(10px);
+}
+
+.slide-fade-enter {
+  transform: translateX($space-micro);
+}
+
+.slide-fade-leave-to {
+  transform: translateX($space-medium);
+}
+
+.conversations-list-enter-active,
+.conversations-list-leave-active {
+  transition: all 0.25s var(--ease-out-cubic);
+}
+
+.conversations-list-enter,
+.conversations-list-leave-to {
+  opacity: 0;
+  transform: translateX($space-medium);
+}
+
+.slide-up-enter-active {
+  transition: all 0.3s var(--ease-in-cubic);
+}
+
+.slide-up-leave-active {
+  transition: all 0.3s var(--ease-out-cubic);
+}
+
+.slide-up-enter,
+.slide-up-leave-to {
+  opacity: 0;
+  transform: translateY(-$space-medium);
+}
+
+.menu-slide-enter-active,
+.menu-slide-leave-active {
+  transform: translateY(0);
+  transition:
+    transform 0.25s var(--ease-in-cubic),
+    opacity 0.15s var(--ease-in-cubic);
+}
+
+.menu-slide-enter,
+.menu-slide-leave-to {
+  opacity: 0;
+  transform: translateY($space-small);
+}
+
+.toast-fade-enter-active {
+  transition: all 0.3s var(--ease-in-sine);
+}
+
+.toast-fade-leave-active {
+  transition: all 0.1s var(--ease-out-sine);
+}
+
+.toast-fade-enter,
+.toast-fade-leave-to {
+  opacity: 0;
+  transform: translateY(-$space-small);
+}
+
+.modal-fade-enter-active {
+  transition: all 0.3s var(--ease-in-sine);
+}
+
+.modal-fade-leave-active {
+  transition: all 0.1s var(--ease-out-sine);
+}
+
+.modal-fade-enter,
+.modal-fade-leave-to {
+  opacity: 0;
+}
+
+.network-notification-fade-enter-active {
+  transition: all 0.1s var(--ease-in-sine);
+}
+
+.network-notification-fade-leave-active {
+  transition: all 0.1s var(--ease-out-sine);
+}
+
+.network-notification-fade-enter,
+.network-notification-fade-leave-to {
+  opacity: 0;
+  transform: translateY(-$space-small);
+}
@@ -30,11 +30,11 @@

  .mx-input:disabled,
  .mx-input[readonly] {
-    @apply bg-n-background cursor-pointer;
+    @apply bg-white dark:bg-slate-900 cursor-pointer;
  }

  .mx-icon-calendar {
-    @apply text-n-slate-10;
+    @apply dark:text-slate-500;
  }
 }

@@ -43,17 +43,17 @@

  .cell {
    &.disabled {
-      @apply bg-n-slate-2 dark:bg-n-background text-n-slate-10;
+      @apply bg-slate-25 dark:bg-slate-900 text-slate-200 dark:text-slate-300;
    }

    &:hover,
    &.hover-in-range,
    &.in-range {
-      @apply bg-n-slate-3 dark:bg-n-solid-3 text-n-slate-12;
+      @apply bg-slate-75 dark:bg-slate-700 text-slate-900 dark:text-slate-100;
    }
  }

-  .mx-calendar + .mx-calendar {
+  .mx-calendar+.mx-calendar {
    @apply border-l border-n-weak;
  }

@@ -62,7 +62,7 @@
  }

  .mx-time {
-    @apply border-0 bg-n-background dark:bg-n-solid-2;
+    @apply border-0 bg-white dark:bg-slate-800;

    .mx-time-header {
      @apply border-0;
@@ -70,11 +70,11 @@

    .mx-time-item {
      &.disabled {
-        @apply bg-n-slate-2 dark:bg-n-background;
+        @apply bg-slate-25 dark:bg-slate-900;
      }

      &:hover {
-        @apply bg-n-slate-3 dark:bg-n-solid-3;
+        @apply bg-slate-75 dark:bg-slate-700;
      }
    }
  }
@@ -0,0 +1,38 @@
+@import 'dashboard/assets/scss/variables';
+
+.formulate-input {
+  .formulate-input-errors {
+    list-style-type: none;
+    margin: 0;
+    padding: 0;
+  }
+
+  .formulate-input-error {
+    color: var(--r-400);
+    display: block;
+    font-size: var(--font-size-small);
+    font-weight: $font-weight-normal;
+    margin-bottom: $space-one;
+    width: 100%;
+  }
+}
+
+.integration-hooks {
+  .formulate-input[data-type='checkbox'] {
+    .formulate-input-wrapper {
+      @apply flex;
+
+      .formulate-input-element {
+        @apply pr-2;
+
+        input {
+          @apply mb-0;
+        }
+      }
+    }
+
+    .formulate-input-element-decorator {
+      @apply hidden;
+    }
+  }
+}
@@ -0,0 +1,21 @@
+// loader class
+.spinner {
+  @include color-spinner();
+  @apply inline-block h-6 py-0 px-6 relative align-middle w-6;
+
+  &.message {
+    @apply bg-white dark:bg-slate-800 rounded-full left-0 my-3 mx-auto p-4 top-0;
+
+    &::before {
+      @apply -ml-3 -mt-3;
+    }
+  }
+
+  &.small {
+    @apply h-4 w-4;
+
+    &::before {
+      @apply h-4 -mt-2 w-4;
+    }
+  }
+}
@@ -0,0 +1,48 @@
+// scss-lint:disable SpaceAfterPropertyColon
+@import 'shared/assets/fonts/inter';
+
+// Inter,
+html,
+body {
+  font-family:
+    'Inter',
+    -apple-system,
+    system-ui,
+    BlinkMacSystemFont,
+    'Segoe UI',
+    Roboto,
+    'Helvetica Neue',
+    Tahoma,
+    Arial,
+    sans-serif !important;
+  -moz-osx-font-smoothing: grayscale;
+  -webkit-font-smoothing: antialiased;
+  height: 100%;
+  margin: 0;
+  padding: 0;
+  width: 100%;
+}
+
+.app-wrapper {
+  @apply h-screen flex-grow-0 min-h-0 w-full;
+
+  .button--fixed-top {
+    @apply fixed ltr:right-2 rtl:left-2 top-2 flex flex-row;
+  }
+}
+
+.banner + .app-wrapper {
+  // Reduce the height of the dashboard to make room for the banner.
+  // And causing the top right green-action button to be pushed down when scrolling.
+  @apply h-[calc(100%-48px)];
+
+  .button--fixed-top {
+    @apply top-14;
+  }
+
+  .off-canvas-content {
+    .button--fixed-top {
+      @apply top-2;
+    }
+  }
+}
@@ -0,0 +1,101 @@
+@import 'dashboard/assets/scss/variables';
+
+$spinner-before-border-color: rgba(255, 255, 255, 0.7);
+
+// input form
+@mixin ghost-input() {
+  box-shadow: none;
+  border-color: transparent;
+
+  &:active,
+  &:hover,
+  &:focus {
+    border-color: transparent;
+    box-shadow: none;
+  }
+}
+
+@mixin color-spinner() {
+  @keyframes spinner {
+    to {
+      transform: rotate(360deg);
+    }
+  }
+
+  &::before {
+    animation: spinner .9s linear infinite;
+    border: 2px solid $spinner-before-border-color;
+    border-radius: 50%;
+    border-top-color: lighten($color-woot, 10%);
+    box-sizing: border-box;
+    content: '';
+    height: $space-medium;
+    left: 50%;
+    margin-left: -$space-one;
+    margin-top: -$space-one;
+    position: absolute;
+    top: 50%;
+    width: $space-medium;
+  }
+}
+
+// --------------------------------------------------------
+// arrows
+// --------------------------------------------------------
+// $direction: top, left, right, bottom, top-left, top-right, bottom-left, bottom-right
+// $color: hex, rgb or rbga
+// $size: px or em
+// @example
+// .element{
+//     @include arrow(top, #000, 50px);
+// }
+@mixin arrow($direction, $color, $size) {
+  display: block;
+  height: 0;
+  width: 0;
+  content: '';
+
+  @if $direction == 'top' {
+    border-bottom: $size solid $color;
+    border-left: $size solid transparent;
+    border-right: $size solid transparent;
+  }
+
+  @else if $direction == 'right' {
+    border-bottom: $size solid transparent;
+    border-left: $size solid $color;
+    border-top: $size solid transparent;
+  }
+
+  @else if $direction == 'bottom' {
+    border-left: $size solid transparent;
+    border-right: $size solid transparent;
+    border-top: $size solid $color;
+  }
+
+  @else if $direction == 'left' {
+    border-bottom: $size solid transparent;
+    border-right: $size solid $color;
+    border-top: $size solid transparent;
+  }
+
+  @else if $direction == 'top-left' {
+    border-right: $size solid transparent;
+    border-top: $size solid $color;
+  }
+
+  @else if $direction == 'top-right' {
+    border-left: $size solid transparent;
+    border-top: $size solid $color;
+  }
+
+  @else if $direction == 'bottom-left' {
+    border-bottom: $size solid $color;
+    border-right: $size solid transparent;
+  }
+
+  @else if $direction == 'bottom-right' {
+    border-bottom: $size solid $color;
+    border-left: $size solid transparent;
+  }
+}
@@ -0,0 +1,204 @@
+.app-rtl--wrapper {
+  direction: rtl;
+
+  // Woot Tabs
+  .tabs-title {
+    &:first-child {
+      margin-left: var(--space-small);
+      margin-right: unset;
+    }
+
+    &:last-child {
+      margin-left: unset;
+      margin-right: var(--space-small);
+    }
+  }
+
+  // woot tables
+  table,
+  thead,
+  th {
+    text-align: right;
+  }
+
+  // Table footer
+  .footer {
+    .page-meta {
+      direction: initial;
+    }
+  }
+
+  // Wizard box
+  .wizard-box {
+    direction: initial;
+  }
+
+  // Conversation details
+  .conversation-details-wrap {
+    .conversation-panel {
+      // Message text
+      .text-content {
+        p {
+          unicode-bidi: plaintext;
+        }
+
+        ul {
+          padding-left: unset;
+          padding-right: var(--space-two);
+        }
+
+        li {
+          text-align: right;
+        }
+      }
+
+      // Message items and actions
+      li {
+        &.right {
+          .sender--info {
+            padding: var(--space-small) var(--space-smaller)
+              var(--space-smaller) 0;
+          }
+
+          .context-menu-wrap {
+            margin-left: 0;
+            margin-right: auto;
+          }
+        }
+      }
+    }
+
+    // Conversation footer
+    .conversation-footer {
+      .preview-item {
+        direction: initial;
+      }
+    }
+
+    // Custom attributes section in conversation sidebar
+    .conversation-sidebar-wrap .checkbox-wrap {
+      .checkbox {
+        margin-left: var(--space-small);
+      }
+    }
+  }
+
+  // Conversation list
+  .conversations-list-wrap {
+    border-right: 0;
+
+    .conversation {
+      .conversation--meta {
+        left: $space-normal;
+        right: unset;
+
+        .unread {
+          margin-left: unset;
+          margin-right: auto;
+        }
+      }
+
+      .assignee-label {
+        margin-left: 0;
+        margin-right: var(--space-one);
+      }
+
+      .show-more--button {
+        margin: unset;
+        transform: rotate(180deg);
+      }
+    }
+
+    // Basic filter dropdown
+    .basic-filter {
+      left: 0;
+      right: unset;
+    }
+
+    // Bulk actions
+    .bulk-action__container {
+      .triangle {
+        left: var(--triangle-position);
+        right: unset;
+      }
+
+      .bulk-action__agents {
+        left: var(--space-small);
+        right: unset;
+      }
+
+      .labels-container {
+        left: var(--space-small);
+        right: unset;
+
+        .label-checkbox {
+          margin: 0 0 0 var(--space-one);
+        }
+      }
+
+      .actions-container {
+        left: var(--space-small);
+        right: unset;
+      }
+
+      .bulk-action__teams {
+        left: var(--space-small);
+        right: unset;
+      }
+    }
+  }
+
+  // Contact notes
+  .card.note-wrap {
+    .time-stamp {
+      unicode-bidi: plaintext;
+    }
+  }
+
+  // Toggle switch
+  .toggle-button {
+    &.small {
+      span {
+        &.active {
+          transform: translate(var(--space-minus-small), var(--space-zero));
+        }
+      }
+    }
+
+    span {
+      --minus-space-one-point-five: -0.9375rem;
+
+      &.active {
+        transform: translate(
+          var(--minus-space-one-point-five),
+          var(--space-zero)
+        );
+      }
+    }
+  }
+
+  // Modal
+  .modal-container {
+    text-align: right;
+
+    .modal-footer {
+      button {
+        margin-left: 0;
+        margin-right: var(--space-small);
+      }
+    }
+  }
+
+  // Other changes
+  .colorpicker--chrome {
+    direction: initial;
+  }
+
+  .mention--box {
+    direction: initial;
+  }
+
+  .contact--form .input-group {
+    direction: initial;
+  }
+}
@@ -0,0 +1,97 @@
+// Font sizes
+$font-size-nano: 0.5rem;
+$font-size-micro: 0.675rem;
+$font-size-mini: 0.75rem;
+$font-size-small: 0.875rem;
+$font-size-default: 1rem;
+$font-size-medium: 1.125rem;
+$font-size-large: 1.375rem;
+$font-size-big: 1.5rem;
+$font-size-bigger: 1.75rem;
+$font-size-mega: 2.125rem;
+$font-size-giga: 2.5rem;
+
+// spaces
+$zero: 0;
+$space-micro: 0.125rem;
+$space-smaller: 0.25rem;
+$space-small: 0.5rem;
+$space-one: 0.675rem;
+$space-slab: 0.75rem;
+$space-normal: 1rem;
+$space-two: 1.25rem;
+$space-medium: 1.5rem;
+$space-large: 2rem;
+$space-larger: 3rem;
+$space-jumbo: 4rem;
+$space-mega: 6.25rem;
+
+// font-weight
+$font-weight-feather: 100;
+$font-weight-light: 300;
+$font-weight-normal: 400;
+$font-weight-medium: 500;
+$font-weight-bold: 600;
+$font-weight-black: 700;
+
+//Navbar
+$nav-bar-width: 14.375rem;
+$header-height: 3.5rem;
+
+$woot-logo-padding: $space-large $space-two;
+
+// Colors
+$color-woot: #1f93ff;
+$color-gray: #6e6f73;
+$color-light-gray: #999a9b;
+
+$color-border: var(--s-75);
+$color-border-light: var(--s-50);
+$color-border-dark: var(--s-100);
+
+$color-background: var(--s-50);
+$color-background-light: var(--s-25);
+
+$color-white: #fff;
+$color-body: #3c4858;
+$color-heading: #1f2d3d;
+$color-extra-light-blue: #f5f7f9;
+
+$primary-color: $color-woot;
+$secondary-color: #5d7592;
+$success-color: #44ce4b;
+$warning-color: #ffc532;
+$alert-color: #ff382d;
+
+$masked-bg: rgba(0, 0, 0, .4);
+
+// Color-palettes
+
+$color-primary-light: #c7e3ff;
+$color-primary-dark: darken($color-woot, 20%);
+
+// Thumbnail
+$thumbnail-radius: 2.5rem;
+
+// chat-header
+$conv-header-height: 2.5rem;
+
+// Inbox List
+
+$inbox-thumb-size: 3rem;
+
+
+// Snackbar default
+$woot-snackbar-bg: #323232;
+$woot-snackbar-button: #ffeb3b;
+
+$swift-ease-out-duration: .4s !default;
+$swift-ease-out-function: cubic-bezier(0.37, 0, 0.63, 1) !default;
+$swift-ease-out: all $swift-ease-out-duration $swift-ease-out-function !default;
+
+// Transitions
+$transition-ease-in: all 0.250s ease-in;
+
+:root {
+  --dashboard-app-tabs-height: 2.4375rem;
+}
--- a/Show More
+++ b/Show More
@@ -1 +1 @@
 .4.4
 .3.3