add Open API v3 developer docs

2025-05-08 12:47:22 +07:00
259 changed files with 607 additions and 2200 deletions
@@ -2,7 +2,7 @@
 # https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables/#rails-production-variables

 # Used to verify the integrity of signed cookies. so ensure a secure value is set
-# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols.
+# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols. 
 # Use `rake secret` to generate this variable
 SECRET_KEY_BASE=replace_with_lengthy_secure_hex

@@ -216,8 +216,6 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # ENABLE_RACK_ATTACK=true
 # RACK_ATTACK_LIMIT=300
 # ENABLE_RACK_ATTACK_WIDGET_API=true
-# Comma-separated list of trusted IPs that bypass Rack Attack throttling rules
-# RACK_ATTACK_ALLOWED_IPS=127.0.0.1,::1,192.168.0.10

 ## Running chatwoot as an API only server
 ## setting this value to true will disable the frontend dashboard endpoints
@@ -259,3 +257,4 @@ AZURE_APP_SECRET=
 # Set to true if you want to remove stale contact inboxes
 # contact_inboxes with no conversation older than 90 days will be removed
 # REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false
+
@@ -567,7 +567,7 @@ GEM
      activesupport (>= 3.0.0)
    raabro (1.4.0)
    racc (1.8.1)
-    rack (2.2.14)
+    rack (2.2.13)
    rack-attack (6.7.0)
      rack (>= 1.0, < 4)
    rack-contrib (2.5.0)
@@ -1,6 +1,6 @@
 class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseController
  before_action :check_authorization
-  before_action :fetch_custom_filters, only: [:index]
+  before_action :fetch_custom_filters, except: [:create]
  before_action :fetch_custom_filter, only: [:show, :update, :destroy]
  DEFAULT_FILTER_TYPE = 'conversation'.freeze

@@ -9,8 +9,8 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
  def show; end

  def create
-    @custom_filter = Current.account.custom_filters.create!(
-      permitted_payload.merge(user: Current.user)
+    @custom_filter = current_user.custom_filters.create!(
+      permitted_payload.merge(account_id: Current.account.id)
    )
    render json: { error: @custom_filter.errors.messages }, status: :unprocessable_entity and return unless @custom_filter.valid?
  end
@@ -27,16 +27,14 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
  private

  def fetch_custom_filters
-    @custom_filters = Current.account.custom_filters.where(
-      user: Current.user,
+    @custom_filters = current_user.custom_filters.where(
+      account_id: Current.account.id,
      filter_type: permitted_params[:filter_type] || DEFAULT_FILTER_TYPE
    )
  end

  def fetch_custom_filter
-    @custom_filter = Current.account.custom_filters.where(
-      user: Current.user
-    ).find(permitted_params[:id])
+    @custom_filter = @custom_filters.find(permitted_params[:id])
  end

  def permitted_payload
@@ -92,7 +92,7 @@ class Api::V1::AccountsController < Api::BaseController
  end

  def settings_params
-    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting)
+    params.permit(:auto_resolve_after, :auto_resolve_message)
  end

  def check_signup_enabled
@@ -1,6 +1,6 @@
 module AccessTokenAuthHelper
  BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update custom_attributes],
+    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update],
    'api/v1/accounts/conversations/messages' => ['create'],
    'api/v1/accounts/conversations/assignments' => ['create']
  }.freeze
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Update",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "اعرف المزيد",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "معرف الحساب",
        "NOTE": "هذا المعرف مطلوب إذا كنت بصدد بناء تكامل على API"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "اسم الحساب",
        "PLACEHOLDER": "اسم الحساب الخاص بك",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "عنوان البريد الإلكتروني الخاص باستقبال رسائل الدعم الفني",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "عدد الأيام للتذكرة التي يجب أن يتم حلها تلقائياً إذا لم يكن هناك أي نشاط",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "تحديث",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "الرجاء إدخال مدة صالحة للحل تلقائي (حد أدنى 1 يوم والحد الأقصى 999 يوما)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "الاستمرار في المحادثة عبر رسائل البريد الإلكتروني مفعّل لحسابك.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "تم تحديث الرسالة",
            "WEBWIDGET_TRIGGERED": "أداة الدردشة المباشرة مفتوحة من قبل المستخدم",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Update",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Update",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Aprèn més",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "ID del compte",
        "NOTE": "Aquest identificador és necessari si esteu creant una integració basada en API"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Nom del compte",
        "PLACEHOLDER": "El nom del vostre compte",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Correu electrònic d'assistència de la vostra companya",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "El nombre de dies després que un ticket es resolgui automàticament si no hi ha activitat",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Actualitza",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Introduïu una durada de resolució automàtica vàlida (mínim 1 dia i màxim 999 dies)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "La continuïtat de converses amb correus electrònics està habilitada per al vostre compte.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Missatge actualitzat",
            "WEBWIDGET_TRIGGERED": "Widget de xat en directe obert per l'usuari",
            "CONTACT_CREATED": "Contacte creat",
-            "CONTACT_UPDATED": "Contacte actualitzat",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contacte actualitzat"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Název účtu",
        "PLACEHOLDER": "Název vašeho účtu",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "E-mail podpory vaší společnosti",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Počet dnů, po kterých by měl být ticket automaticky vyřešen při žádné aktivitě",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Aktualizovat",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "E-mailová konverzace je u vašeho účtu povolena.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Lær mere",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Konto SID",
        "NOTE": "Dette ID er påkrævet, hvis du bygger en API-baseret integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Kontonavn",
        "PLACEHOLDER": "Dit kontonavn",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Din virksomheds support e-mail",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Antal dage efter en ticket skal løses automatisk, hvis der ikke er nogen aktivitet",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Opdater",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 dag og maksimum 999 dage)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Samtale kontinuitet med e-mails er aktiveret for din konto.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Besked opdateret",
            "WEBWIDGET_TRIGGERED": "Live chat widget åbnet af brugeren",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Mehr erfahren",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "Diese ID ist erforderlich, wenn Sie eine API-basierte Integration erstellen"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Kontobezeichnung",
        "PLACEHOLDER": "Ihr Kontoname",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Die Support-E-Mail Ihres Unternehmens",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Anzahl der Tage, nach denen ein Ticket automatisch geschlossen wird, wenn keine Aktivität erfolgt",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Aktualisieren",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Bitte geben Sie eine gültige Dauer für die automatische Auflösung ein (mindestens 1Tag und maximal 999Tage)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Konversationskontinuität mit E-Mails ist für Ihr Konto aktiviert.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Nachricht aktualisiert",
            "WEBWIDGET_TRIGGERED": "Vom Benutzer geöffnetes Live-Chat-Widget",
            "CONTACT_CREATED": "Kontakt erstellt",
-            "CONTACT_UPDATED": "Kontakt aktualisiert",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Kontakt aktualisiert"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Μάθετε περισσότερα",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "ID Λογαριασμού",
        "NOTE": "Αυτό το ID απαιτείται αν δημιουργείτε μια ενσωμάτωση βασισμένη στο API"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Ονομασία Λογαριασμού",
        "PLACEHOLDER": "Η ονομασία του Λογαριασμού σας",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "To email υποστήριξης της εταιρίας σας",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Αριθμός ημερών μετά τις οποίες η συνομιλία θα επιλύεται αυτόματα, αν δεν υπάρχει δραστηριότητα",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Ενημέρωση",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Παρακαλώ εισάγετε μια έγκυρη διάρκεια αυτόματης επίλυσης (ελάχιστο 1 ημέρα και μέγιστο 999 ημέρες)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Η συνέχεια της συνομιλίας με emails έχει ενεργοποιηθεί για τον λογαριασμό.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Το μήνυμα ενημερώθηκε",
            "WEBWIDGET_TRIGGERED": "Το widget συνομιλίας άνοιξε από τον χρήστη",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -46,7 +46,7 @@
      },
      "AUTO_RESOLVE": {
        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+        "NOTE": "This configuration would allow you to automatically end the conversation after a certain period. Set the duration and customize the message to the user below."
      },
      "NAME": {
        "LABEL": "Account name",
@@ -68,20 +68,16 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
        "LABEL": "Inactivity duration for resolution",
        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)",
        "API": {
          "SUCCESS": "Auto resolve settings updated successfully",
          "ERROR": "Failed to update auto resolve settings"
        },
-        "UPDATE_BUTTON": "Update",
+        "UPDATE_BUTTON": "Update Auto-resolve",
        "MESSAGE_LABEL": "Custom resolution message",
        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Más información",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "ID de Cuenta",
        "NOTE": "Este ID es necesario si estás construyendo una integración basada en API"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Nombre de cuenta",
        "PLACEHOLDER": "Tu nombre de cuenta",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Email de soporte de su empresa",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Número de días después de que un ticket se resuelva automáticamente si no hay actividad",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Actualizar",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Por favor introduzca una duración válida de resolución automática (mínimo 1 día y máximo 999 días)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Continuidad de la conversación con emails está habilitada para su cuenta.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Mensaje actualizado",
            "WEBWIDGET_TRIGGERED": "Widget de Live Chat abierto por el usuario",
            "CONTACT_CREATED": "Contacto creado",
-            "CONTACT_UPDATED": "Contacto actualizado",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contacto actualizado"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "بیشتر بدانید",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "شناسه حساب‌کاربری",
        "NOTE": "اگر شما در حال ساخت یک یکپارچه‌سازی مبتنی بر API هستید، این شناسه مورد نیاز است"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "نام حساب‌کاربری",
        "PLACEHOLDER": "نام حساب‌کاربری شما",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "ایمیل پشتیبانی شرکت شما",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "تعداد روزهایی که اگر فعالیتی وجود نداشته باشد، گفتگو به صورت خودکار بسته شود",
        "PLACEHOLDER": "۳۰",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "اعمال شود",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "لطفا یک مدت زمان حل خودکار معبر (بین حداقل 1 روز تا حداکثر 999 روز) وارد کنید"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "تداوم مکالمه با ایمیل برای حساب شما فعال است.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "پیام به روز شد",
            "WEBWIDGET_TRIGGERED": "ابزارک گفتگو زنده توسط کاربر باز شده است",
            "CONTACT_CREATED": "مخاطب ایجاد شد",
-            "CONTACT_UPDATED": "مخاطب به‌روزرسانی شد",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "مخاطب به‌روزرسانی شد"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Tilin nimi",
        "PLACEHOLDER": "Tilisi nimi",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Yrityksesi tukisähköposti",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Kuinka monen päivän jälkeen tukipyyntö suljetaan automaattisesti, mikäli sillä ei ole toimintaa",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Päivitä",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Keskustelun jatkuvuus sähköpostin kautta on käytössä tililläsi.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -2,13 +2,13 @@
  "AGENT_BOTS": {
    "HEADER": "Bots",
    "LOADING_EDITOR": "Chargement de l'éditeur...",
-    "DESCRIPTION": "Les bots agents sont comme les membres les plus formidables de votre équipe. Ils peuvent gérer les petites tâches, vous permettant ainsi de vous concentrer sur ce qui compte vraiment. Essayez-les. Vous pouvez gérer vos bots depuis cette page ou en créer de nouveaux en cliquant sur le bouton 'Ajouter un bot'.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
    "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "Bot système",
+    "GLOBAL_BOT": "System bot",
    "GLOBAL_BOT_BADGE": "Système",
    "AVATAR": {
-      "SUCCESS_DELETE": "Avatar du bot supprimé avec succès",
-      "ERROR_DELETE": "Erreur lors de la suppression de l’avatar du bot, veuillez réessayer"
+      "SUCCESS_DELETE": "Bot avatar deleted successfully",
+      "ERROR_DELETE": "Error deleting bot avatar, please try again"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Sélectionnez un bot d'agent",
@@ -22,7 +22,7 @@
      "SELECT_PLACEHOLDER": "Sélectionner le bot"
    },
    "ADD": {
-      "TITLE": "Ajouter un bot",
+      "TITLE": "Add Bot",
      "CANCEL_BUTTON_TEXT": "Annuler",
      "API": {
        "SUCCESS_MESSAGE": "Le bot a été ajouté avec succès.",
@@ -30,10 +30,10 @@
      }
    },
    "LIST": {
-      "404": "Aucun bot trouvé. Vous pouvez en créer un en cliquant sur le bouton 'Ajouter un bot'.",
+      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
      "LOADING": "Récupération des bots...",
      "TABLE_HEADER": {
-        "DETAILS": "Détails du bot",
+        "DETAILS": "Bot Details",
        "URL": "URL du Webhook"
      }
    },
@@ -42,7 +42,7 @@
      "TITLE": "Supprimer le bot",
      "CONFIRM": {
        "TITLE": "Confirmer la suppression",
-        "MESSAGE": "Êtes-vous sûr de vouloir supprimer {name} ?",
+        "MESSAGE": "Are you sure you want to delete {name}?",
        "YES": "Oui, supprimer",
        "NO": "Non, Conserver"
      },
@@ -61,11 +61,11 @@
    },
    "FORM": {
      "AVATAR": {
-        "LABEL": "Avatar du bot"
+        "LABEL": "Bot avatar"
      },
      "NAME": {
        "LABEL": "Nom du bot",
-        "PLACEHOLDER": "Entrez le nom du bot",
+        "PLACEHOLDER": "Enter bot name",
        "REQUIRED": "Le nom du bot est requis"
      },
      "DESCRIPTION": {
@@ -75,19 +75,19 @@
      "WEBHOOK_URL": {
        "LABEL": "URL du Webhook",
        "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "L'URL du webhook est requise"
+        "REQUIRED": "Webhook URL is required"
      },
      "ERRORS": {
        "NAME": "Le nom du bot est requis",
-        "URL": "L'URL du webhook est requise",
-        "VALID_URL": "Veuillez entrer une URL valide commençant par http:// ou https://"
+        "URL": "Webhook URL is required",
+        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
      },
      "CANCEL": "Annuler",
-      "CREATE": "Créer un bot",
-      "UPDATE": "Mettre à jour le bot"
+      "CREATE": "Create Bot",
+      "UPDATE": "Update Bot"
    },
    "WEBHOOK": {
-      "DESCRIPTION": "Configurez un bot webhook pour l'intégration avec vos services personnalisés. Le bot recevra et traitera les événements des conversations et pourra y répondre."
+      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
    },
    "TYPES": {
      "WEBHOOK": "Webhook Bot"
@@ -130,37 +130,37 @@
    "EVENTS": {
      "CONVERSATION_CREATED": "Conversation créée",
      "CONVERSATION_UPDATED": "Conversation mise à jour",
-      "MESSAGE_CREATED": "Message créé",
-      "CONVERSATION_OPENED": "Conversation ouverte"
+      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
-      "ASSIGN_AGENT": "Assigner à un agent",
-      "ASSIGN_TEAM": "Assigner une équipe",
-      "ADD_LABEL": "Ajouter une étiquette",
-      "REMOVE_LABEL": "Supprimer une étiquette",
-      "SEND_EMAIL_TO_TEAM": "Envoyer un e-mail à l'équipe",
-      "SEND_EMAIL_TRANSCRIPT": "Envoyer une transcription par e-mail",
+      "ASSIGN_AGENT": "Assign to Agent",
+      "ASSIGN_TEAM": "Assign a Team",
+      "ADD_LABEL": "Add a Label",
+      "REMOVE_LABEL": "Remove a Label",
+      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
      "MUTE_CONVERSATION": "Mettre la conversation en sourdine",
      "SNOOZE_CONVERSATION": "Clôturer la conversation",
      "RESOLVE_CONVERSATION": "Résoudre la conversation",
-      "SEND_WEBHOOK_EVENT": "Envoyer un événement Webhook",
-      "SEND_ATTACHMENT": "Envoyer la pièce jointe",
-      "SEND_MESSAGE": "Envoyer un message",
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
+      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_MESSAGE": "Send a Message",
      "CHANGE_PRIORITY": "Modifier la priorité",
      "ADD_SLA": "Add SLA"
    },
    "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Type de message",
-      "MESSAGE_CONTAINS": "Le message contient",
+      "MESSAGE_TYPE": "Message Type",
+      "MESSAGE_CONTAINS": "Message Contains",
      "EMAIL": "Courriel",
      "INBOX": "Boîte de réception",
-      "CONVERSATION_LANGUAGE": "Langue de la conversation",
+      "CONVERSATION_LANGUAGE": "Conversation Language",
      "PHONE_NUMBER": "Numéro de téléphone",
      "STATUS": "État",
      "BROWSER_LANGUAGE": "Langue du navigateur",
-      "MAIL_SUBJECT": "Objet de l'email",
+      "MAIL_SUBJECT": "Email Subject",
      "COUNTRY_NAME": "Pays",
-      "REFERER_LINK": "Lien de référence",
+      "REFERER_LINK": "Referrer Link",
      "ASSIGNEE_NAME": "Assignee",
      "TEAM_NAME": "Équipes",
      "PRIORITY": "Priorité"
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "En savoir plus",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Heures",
-    "DAYS": "Jours",
-    "PLACEHOLDER": "Entrez la durée"
  }
 }
@@ -545,8 +545,8 @@
        "YOU": "Vous",
        "SAVE": "Save note",
        "EXPAND": "Développer",
-        "COLLAPSE": "Réduire",
-        "NO_NOTES": "Pas de notes, vous pouvez en ajouter depuis la page des détails du contact.",
+        "COLLAPSE": "Collapse",
+        "NO_NOTES": "No notes, you can add notes from the contact details page.",
        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
      }
    },
@@ -32,12 +32,12 @@
    "LOADING_CONVERSATIONS": "Chargement des conversations",
    "CANNOT_REPLY": "Vous ne pouvez pas répondre en raison de",
    "24_HOURS_WINDOW": "Restriction de fenêtre de message de 24 heures",
-    "API_HOURS_WINDOW": "Vous ne pouvez répondre à cette conversation que dans un délai de {hours} heures",
+    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "Cette conversation ne vous est pas assignée. Voulez-vous vous assigner cette conversation ?",
    "ASSIGN_TO_ME": "M’assigner la conversation",
    "TWILIO_WHATSAPP_CAN_REPLY": "Vous pouvez seulement répondre à cette conversation en utilisant un modèle de message en raison de",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "Restriction de fenêtre de message de 24 heures",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "Ce compte Instagram a été migré vers la nouvelle boîte de réception du canal Instagram. Tous les nouveaux messages y apparaîtront. Vous ne pourrez plus envoyer de messages depuis cette conversation.",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
    "REPLYING_TO": "Vous répondez à :",
    "REMOVE_SELECTION": "Supprimer la sélection",
    "DOWNLOAD": "Télécharger",
@@ -295,7 +295,7 @@
      "CONVERSATION_ACTIONS": "Actions de conversation",
      "CONVERSATION_LABELS": "Étiquettes de conversation",
      "CONVERSATION_INFO": "Informations de la conversation",
-      "CONTACT_NOTES": "Notes du contact",
+      "CONTACT_NOTES": "Contact Notes",
      "CONTACT_ATTRIBUTES": "Attributs du contact",
      "PREVIOUS_CONVERSATION": "Conversations précédentes",
      "MACROS": "Macros",
@@ -1,10 +1,10 @@
 {
  "GENERAL_SETTINGS": {
    "LIMIT_MESSAGES": {
-      "CONVERSATION": "Vous avez dépassé la limite de conversation. Le plan Hacker autorise uniquement 500 conversations.",
-      "INBOXES": "Vous avez dépassé la limite de boîtes de réception. Le plan Hacker ne prend en charge que le chat en direct sur le site Web. Des boîtes de réception supplémentaires telles que l'email, WhatsApp, etc. nécessitent un plan payant.",
-      "AGENTS": "Vous avez dépassé la limite d'agents. Le plan Hacker permet uniquement 2 agents.",
-      "NON_ADMIN": "Veuillez contacter votre administrateur pour mettre à niveau le plan et continuer à utiliser toutes les fonctionnalités."
+      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
+      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
+      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
    },
    "TITLE": "Paramètres du compte",
    "SUBMIT": "Mettre à jour les paramètres",
@@ -16,22 +16,22 @@
    },
    "ACCOUNT_DELETE_SECTION": {
      "TITLE": "Supprimer votre compte",
-      "NOTE": "Une fois que vous supprimez votre compte, toutes vos données seront supprimées.",
+      "NOTE": "Once you delete your account, all your data will be deleted.",
      "BUTTON_TEXT": "Supprimer votre compte",
      "CONFIRM": {
-        "TITLE": "Supprimer le compte",
+        "TITLE": "Delete Account",
        "MESSAGE": "La suppression de votre compte est irréversible. Entrez votre nom de compte ci-dessous pour confirmer que vous souhaitez le supprimer définitivement.",
        "BUTTON_TEXT": "Supprimer",
        "DISMISS": "Annuler",
        "PLACE_HOLDER": "Veuillez entrer {accountName} pour confirmer"
      },
-      "SUCCESS": "Compte marqué pour suppression",
+      "SUCCESS": "Account marked for deletion",
      "FAILURE": "Impossible de supprimer le compte, essayez à nouveau !",
      "SCHEDULED_DELETION": {
-        "TITLE": "Compte programmé pour suppression",
-        "MESSAGE_MANUAL": "Ce compte est programmé pour suppression le {deletionDate}. Cette demande a été effectuée par un administrateur. Vous pouvez annuler la suppression avant cette date.",
-        "MESSAGE_INACTIVITY": "Ce compte est programmé pour suppression le {deletionDate} en raison de l'inactivité du compte. Vous pouvez annuler la suppression avant cette date.",
-        "CLEAR_BUTTON": "Annuler la suppression programmée"
+        "TITLE": "Account Scheduled for Deletion",
+        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
+        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
+        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
      }
    },
    "FORM": {
@@ -44,10 +44,6 @@
        "TITLE": "ID de compte",
        "NOTE": "Cet identifiant est requis si vous construisez une intégration basée sur l'API"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Résolution automatique des conversations",
-        "NOTE": "Cette configuration vous permet de résoudre automatiquement la conversation après un certain délai. Définissez la durée et personnalisez le message à l'utilisateur ci-dessous."
-      },
      "NAME": {
        "LABEL": "Nom du compte",
        "PLACEHOLDER": "Votre nom de compte",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "L'adresse de courriel de support de votre entreprise",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclure les conversations non prises en charge",
-        "HELP": "Lorsque cette option est activée, le système ignorera la résolution des conversations qui attendent toujours une réponse d'un agent."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Durée d'inactivité avant résolution",
-        "HELP": "Durée après laquelle une conversation doit être automatiquement résolue s'il n'y a pas d'activité",
+        "LABEL": "Nombre de jours après qu'un ticket soit automatiquement résolu s'il n'y a pas d'activité",
        "PLACEHOLDER": "30",
-        "ERROR": "La durée de résolution automatique doit être comprise entre 10 minutes et 999 jours",
-        "API": {
-          "SUCCESS": "Paramètres de résolution automatique mis à jour avec succès",
-          "ERROR": "Échec de la mise à jour des paramètres de résolution automatique"
-        },
-        "UPDATE_BUTTON": "Mettre à jour",
-        "MESSAGE_LABEL": "Message de résolution personnalisé",
-        "MESSAGE_PLACEHOLDER": "La conversation a été marquée comme résolue par le système en raison de 15 jours d'inactivité",
-        "MESSAGE_HELP": "Ce message est envoyé au client lorsque la conversation est automatiquement résolue par le système en raison d'une inactivité."
+        "ERROR": "Veuillez entrer une durée de résolution automatique valide (minimum 1 jour et maximum 999 jours)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "La continuité des conversations avec les courriels est activée pour votre compte.",
@@ -697,7 +697,7 @@
        "LABEL": "Slug",
        "PLACEHOLDER": "user-guide",
        "ERROR": "Le Slug est requis",
-        "FORMAT_ERROR": "Veuillez saisir un identifiant valide, par exemple : guide-utilisateur"
+        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
      }
    },
    "PORTAL_SETTINGS": {
@@ -47,13 +47,13 @@
        "CREATE_INBOX": "Créer une boîte de réception"
      },
      "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Continuer avec Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connectez votre profil Instagram",
-        "HELP": "Pour ajouter votre profil Instagram en tant que canal, vous devez authentifier votre profil Instagram en cliquant sur 'Continuer avec Instagram' ",
-        "ERROR_MESSAGE": "Une erreur est survenue lors de la connexion à Instagram, veuillez réessayer",
-        "ERROR_AUTH": "Une erreur est survenue lors de la connexion à Instagram, veuillez réessayer",
-        "NEW_INBOX_SUGGESTION": "Ce compte Instagram était précédemment lié à une autre boîte de réception et a maintenant été migré ici. Tous les nouveaux messages apparaîtront ici. L'ancienne boîte de réception ne pourra plus envoyer ni recevoir de messages pour ce compte.",
-        "DUPLICATE_INBOX_BANNER": "Ce compte Instagram a été migré vers la nouvelle boîte de réception du canal Instagram. Vous ne pourrez plus envoyer ni recevoir de messages Instagram depuis cette boîte de réception."
+        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
+        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
+        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
+        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
+        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
+        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
+        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
      },
      "TWITTER": {
        "HELP": "Pour ajouter votre profil Twitter en tant que canal, vous devez lier votre profil Twitter en cliquant sur 'Se connecter avec Twitter' ",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message mis à jour",
            "WEBWIDGET_TRIGGERED": "Widget de discussion instantanée ouvert par l'utilisateur",
            "CONTACT_CREATED": "Contact créé",
-            "CONTACT_UPDATED": "Contact mis à jour",
-            "CONVERSATION_TYPING_ON": "Saisie de conversation activée",
-            "CONVERSATION_TYPING_OFF": "Saisie de conversation désactivée"
+            "CONTACT_UPDATED": "Contact mis à jour"
          }
        },
        "END_POINT": {
@@ -331,7 +329,7 @@
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
      "SEND_MESSAGE": "Envoyer un message...",
-      "EMPTY_MESSAGE": "Une erreur s'est produite lors de la génération de la réponse. Veuillez réessayer.",
+      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "Vous",
      "USE": "Use this",
@@ -339,16 +337,16 @@
      "SELECT_ASSISTANT": "Select Assistant",
      "PROMPTS": {
        "SUMMARIZE": {
-          "LABEL": "Résumer cette conversation",
-          "CONTENT": "Résumé des points clés de la conversation entre le client et l'agent de support, y compris les préoccupations et questions du client, ainsi que les solutions ou réponses fournies par l'agent de support"
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
        },
        "SUGGEST": {
-          "LABEL": "Suggérer une réponse",
-          "CONTENT": "Analysez la demande du client et rédigez une réponse qui traite efficacement ses préoccupations ou questions. Assurez-vous que la réponse soit claire, concise et fournisse des informations utiles."
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
        },
        "RATE": {
-          "LABEL": "Évaluer cette conversation",
-          "CONTENT": "Revue de la conversation pour évaluer dans quelle mesure elle répond aux besoins du client. Partagez une note sur 5 en fonction du ton, de la clarté et de l'efficacité."
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
        }
      }
    },
@@ -356,9 +354,9 @@
      "USER": "Vous",
      "ASSISTANT": "Assistant",
      "MESSAGE_PLACEHOLDER": "Tapez votre message...",
-      "HEADER": "Terrain de jeu",
-      "DESCRIPTION": "Utilisez ce terrain de jeu pour envoyer des messages à votre assistant et vérifier s'il répond de manière précise, rapide et dans le ton que vous attendez.",
-      "CREDIT_NOTE": "Les messages envoyés ici compteront pour vos crédits Captain."
+      "HEADER": "Playground",
+      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
+      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
    },
    "PAYWALL": {
      "TITLE": "Upgrade to use Captain AI",
@@ -400,42 +398,42 @@
      "FORM": {
        "UPDATE": "Mettre à jour",
        "SECTIONS": {
-          "BASIC_INFO": "Informations de base",
-          "SYSTEM_MESSAGES": "Messages système",
+          "BASIC_INFO": "Basic Information",
+          "SYSTEM_MESSAGES": "System Messages",
          "INSTRUCTIONS": "Instructions",
          "FEATURES": "Fonctionnalités",
-          "TOOLS": "Outils "
+          "TOOLS": "Tools "
        },
        "NAME": {
          "LABEL": "Nom",
-          "PLACEHOLDER": "Entrez le nom de l'assistant",
-          "ERROR": "Le nom est requis"
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
          "LABEL": "Description",
-          "PLACEHOLDER": "Entrez la description de l'assistant",
-          "ERROR": "La description est requise"
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Entrez le nom du produit",
+          "PLACEHOLDER": "Enter product name",
          "ERROR": "The product name is required"
        },
        "WELCOME_MESSAGE": {
-          "LABEL": "Message de bienvenue",
-          "PLACEHOLDER": "Entrez le message de bienvenue"
+          "LABEL": "Welcome Message",
+          "PLACEHOLDER": "Enter welcome message"
        },
        "HANDOFF_MESSAGE": {
-          "LABEL": "Message de transfert",
-          "PLACEHOLDER": "Entrez le message de transfert"
+          "LABEL": "Handoff Message",
+          "PLACEHOLDER": "Enter handoff message"
        },
        "RESOLUTION_MESSAGE": {
-          "LABEL": "Message de résolution",
-          "PLACEHOLDER": "Entrez le message de résolution"
+          "LABEL": "Resolution Message",
+          "PLACEHOLDER": "Enter resolution message"
        },
        "INSTRUCTIONS": {
          "LABEL": "Instructions",
-          "PLACEHOLDER": "Entrez les instructions pour l'assistant"
+          "PLACEHOLDER": "Enter instructions for the assistant"
        },
        "FEATURES": {
          "TITLE": "Fonctionnalités",
@@ -447,7 +445,7 @@
        "TITLE": "Update the assistant",
        "SUCCESS_MESSAGE": "The assistant has been successfully updated",
        "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
-        "NOT_FOUND": "Impossible de trouver l'assistant. Veuillez réessayer."
+        "NOT_FOUND": "Could not find the assistant. Please try again."
      },
      "OPTIONS": {
        "EDIT_ASSISTANT": "Edit Assistant",
@@ -85,20 +85,20 @@
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
    },
    "ACTIONS": {
-      "ASSIGN_TEAM": "Attribuer une équipe",
-      "ASSIGN_AGENT": "Attribuer un agent",
-      "ADD_LABEL": "Ajouter une étiquette",
-      "REMOVE_LABEL": "Supprimer une étiquette",
-      "REMOVE_ASSIGNED_TEAM": "Supprimer l’équipe assignée",
-      "SEND_EMAIL_TRANSCRIPT": "Envoyer une transcription par e-mail",
+      "ASSIGN_TEAM": "Assign a Team",
+      "ASSIGN_AGENT": "Assign an Agent",
+      "ADD_LABEL": "Add a Label",
+      "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
      "MUTE_CONVERSATION": "Mettre la conversation en sourdine",
      "SNOOZE_CONVERSATION": "Clôturer la conversation",
      "RESOLVE_CONVERSATION": "Résoudre la conversation",
-      "SEND_ATTACHMENT": "Envoyer la pièce jointe",
-      "SEND_MESSAGE": "Envoyer un message",
+      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_MESSAGE": "Send a Message",
      "CHANGE_PRIORITY": "Modifier la priorité",
-      "ADD_PRIVATE_NOTE": "Ajouter une note privée",
-      "SEND_WEBHOOK_EVENT": "Envoyer un événement Webhook"
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
    }
  }
 }
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "למד עוד",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "מזהה חשבון",
        "NOTE": "מזהה זה נדרש אם אתה בונה אינטגרציה מבוססת API"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "שם החשבון",
        "PLACEHOLDER": "שם החשבון שלך",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "דוא\"ל התמיכה של החברה שלך",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "מספר הימים לאחר כרטיס אמור להיפתר אוטומטית אם אין פעילות",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "עדכן",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "אנא הזן משך פתרון אוטומטי חוקי (מינימום יום אחד ומקסימום 999 ימים)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "רציפות השיחה עם הודעות אימייל מופעלת עבור החשבון שלך.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "ההודעה עודכנה",
            "WEBWIDGET_TRIGGERED": "ווידג'ט צ'אט חי נפתח על ידי המשתמש",
            "CONTACT_CREATED": "צור קשר",
-            "CONTACT_UPDATED": "איש קשר עודכן",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "איש קשר עודכן"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Update",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Update",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Tudj meg többet",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Fiók Azonosító",
        "NOTE": "Ez a személyazonosság akkor használható, ha API-alapú integrációt építesz"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Fióknév",
        "PLACEHOLDER": "A fiókneved",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "A vállalati támogatási e-mailcímed",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "A napok száma, mely után a ticketek automatikusan megoldódnak, ha nincs aktivitás",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Frissítés",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Kérjük helyes auto feloldási időszakot adj meg (minimum 1 nap, maximum 999 nap)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "A beszélgetésfolytonosság e-maillel már elérhető a fiókodban.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Üzenet frissítve",
            "WEBWIDGET_TRIGGERED": "A felhasználó által megnyitott élő chat widget",
            "CONTACT_CREATED": "Kontakt létrehozva",
-            "CONTACT_UPDATED": "Kontakt frissítve",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Kontakt frissítve"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Update",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Pelajari lebih lanjut",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "ID Akun",
        "NOTE": "ID ini diperlukan jika Anda membangun integrasi berbasis API"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Nama Akun",
        "PLACEHOLDER": "Nama akun Anda",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Email dukungan perusahaan Anda",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Jumlah hari setelah tiket harus diselesaikan secara otomatis jika tidak ada aktivitas",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Perbarui",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Harap masukkan durasi penyelesaian otomatis yang valid (minimal 1 hari dan maksimal 999 hari)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Kelanjutan percakapan dengan email diaktifkan untuk akun Anda.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Pesan diperbarui",
            "WEBWIDGET_TRIGGERED": "Widget obrolan langsung dibuka oleh pengguna",
            "CONTACT_CREATED": "Kontak dibuat",
-            "CONTACT_UPDATED": "Kontak diperbarui",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Kontak diperbarui"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Læra meira",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Númer aðgangs",
        "NOTE": "Þetta auðkenni er nauðsynlegt ef þú ert að byggja upp API byggða samþættingu"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Aðgangsnafn",
        "PLACEHOLDER": "Þitt aðgangsnafn",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Þjónustu tölvupóstur fyrirtækisins",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Fjöldi daga eftir miða ætti að leysast sjálfkrafa ef engin virkni er",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Uppfæra",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Vinsamlega sláðu inn gilda lengd sjálfvirkrar úrlausnar (lágmark 1 dagur og hámark 999 dagar)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Samfellu samtals með tölvupósti er virkjuð fyrir reikninginn þinn.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Scopri di più",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "ID Account",
        "NOTE": "Questo ID è richiesto se si sta costruendo un'integrazione basata su API"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Nome account",
        "PLACEHOLDER": "Nome del tuo account",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Email di supporto della tua azienda",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Numero di giorni dopo che un ticket dovrebbe risolvere automaticamente se non c'è attività",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Aggiorna",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Inserisci una durata di risoluzione automatica valida (minimo 1 giorno e massimo 999 giorni)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "La continuità della conversazione con le email è abilitata per il tuo account.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Messaggio aggiornato",
            "WEBWIDGET_TRIGGERED": "Widget live chat aperto dall'utente",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "詳細を見る",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "アカウントID",
        "NOTE": "APIベースの統合を構築する場合に必要なIDです"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "アカウント名",
        "PLACEHOLDER": "あなたのアカウント名",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "会社のサポートメールアドレス",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "アクティビティがない場合にチケットを自動解決するまでの日数",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "更新",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "有効な自動解決期間を入力してください（最小1日、最大999日）"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "あなたのアカウントでは、メールでの会話が継続可能です。",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "メッセージが更新されました",
            "WEBWIDGET_TRIGGERED": "ユーザーによってライブチャットウィジェットが開かれました",
            "CONTACT_CREATED": "連絡先が作成されました",
-            "CONTACT_UPDATED": "連絡先が更新されました",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "連絡先が更新されました"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Update",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "계정 이름",
        "PLACEHOLDER": "당신의 계정 이름",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "회사 지원 이메일",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "활동이 없는 경우 티켓이 자동으로 해결되는 일 수",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "업데이트",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "계정에 대해 이메일을 통한 대화 연속성이 활성화되었습니다.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Sužinoti daugiau",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Paskyros ID",
        "NOTE": "Šis ID reikalingas, jei kuriate API pagrįstą integraciją"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Paskyros vardas",
        "PLACEHOLDER": "Tavo paskyros vardas",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Jūsų įmonės pagalbos el. paštas",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Dienų skaičius, po kurio bilietas turi būti automatiškai uždarytas, jei nėra jokios veiklos",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Atnaujinti",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Įveskite tinkamą automatinio išsprendimo trukmę (mažiausiai 1 diena ir daugiausia 999 dienos)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Jūsų paskyroje leistas pokalbių tęstinumas su el. laiškais.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Pranešimas atnaujintas",
            "WEBWIDGET_TRIGGERED": "Tiesioginio pokalbio valdiklis, kurį atidarė vartotojas",
            "CONTACT_CREATED": "Sukurtas kontaktas",
-            "CONTACT_UPDATED": "Kontaktas atnaujintas",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Kontaktas atnaujintas"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Uzzināt vairāk",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Konta ID",
        "NOTE": "Šis ID ir nepieciešams, ja veidojat uz API balstītu integrāciju"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Konta nosaukums",
        "PLACEHOLDER": "Jūsu konta nosaukums",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Jūsu uzņēmuma atbalsta e-pasts",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Dienu skaits pēc kā biļetei ir automātiski jāatrisinās, ja nenotiek nekādas darbības",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Atjaunināt",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Lūdzu, ievadiet derīgu automātiskās atrisināšanas ilgumu (vismaz 1 diena un ne vairāk kā 999 dienas)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Jūsu kontam ir iespējota sarunu nepārtrauktība ar e-pastiem.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Ziņojums atjaunināts",
            "WEBWIDGET_TRIGGERED": "Lietotājs atvēra tiešsaistes tērzēšanas logrīku",
            "CONTACT_CREATED": "Kontaktpersona izveidota",
-            "CONTACT_UPDATED": "Kontaktpersona atjaunināta",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Kontaktpersona atjaunināta"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "അക്കൗണ്ടിന്റെ പേര്",
        "PLACEHOLDER": "നിങ്ങളുടെ അക്കൗണ്ടിന്റെ പേര്",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "നിങ്ങളുടെ കമ്പനിയുടെ പിന്തുണാ ഇമെയിൽ",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "പ്രവർത്തനമൊന്നുമില്ലെങ്കിൽ ടിക്കറ്റിന് ശേഷമുള്ള ദിവസങ്ങളുടെ എണ്ണം യാന്ത്രികമായി പരിഹരിക്കേണ്ടതാണ്",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "അപ്‌ഡേറ്റ്",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "നിങ്ങളുടെ അക്കൗണ്ടിനായി ഇമെയിലുകളുമായുള്ള സംഭാഷണ തുടർച്ച പ്രവർത്തനക്ഷമമാക്കി.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Update",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -41,9 +41,7 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
          }
        },
        "END_POINT": {
@@ -43,11 +43,5 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -44,10 +44,6 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -68,23 +64,10 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Update",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
--- a/Show More
+++ b/Show More