Merge branch 'develop' into fix/editor-heading-error

* fix: cookie setting

* chore: remove debug statement

* chore: add specs to test stringify

.devcontainer/Dockerfile

@@ -2,7 +2,7 @@
 # It has the dependencies already installed so that codespace will boot up fast
 FROM ghcr.io/chatwoot/chatwoot_codespace:latest
 
-# Do the set up required for chatwoot app 
+# Do the set up required for chatwoot app
 WORKDIR /workspace
 COPY . /workspace
 RUN yarn && gem install bundler && bundle install

.devcontainer/Dockerfile.base

@@ -1,10 +1,14 @@
 
-ARG VARIANT=ubuntu-20.04
-FROM mcr.microsoft.com/vscode/devcontainers/base:${VARIANT}
+ARG VARIANT
+
+FROM mcr.microsoft.com/vscode/devcontainers/base:0-${VARIANT}
+
+ARG NODE_VERSION
+ARG RUBY_VERSION
+ARG USER_UID
+ARG USER_GID
 
 # Update args in docker-compose.yaml to set the UID/GID of the "vscode" user.
-ARG USER_UID=1000
-ARG USER_GID=$USER_UID
 RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
         groupmod --gid $USER_GID vscode \
         && usermod --uid $USER_UID --gid $USER_GID vscode \
@@ -27,10 +31,10 @@ RUN apt-get update && export DEBIAN_FRONTEND=noninteractive \
     tmux \
     zsh \
     git-flow \
-    npm
+    npm \
+    libyaml-dev
 
 # Install rbenv and ruby
-ARG RUBY_VERSION="3.2.2"
 RUN git clone https://github.com/rbenv/rbenv.git ~/.rbenv \
     &&  echo 'export PATH="$HOME/.rbenv/bin:$PATH"' >> ~/.bashrc \
     &&  echo 'eval "$(rbenv init -)"' >> ~/.bashrc
@@ -46,7 +50,7 @@ RUN rbenv install $RUBY_VERSION && \
 RUN curl -L https://github.com/DarthSim/overmind/releases/download/v2.1.0/overmind-v2.1.0-linux-amd64.gz > overmind.gz \
   && gunzip overmind.gz \
   && sudo mv overmind /usr/local/bin \
-  && chmod +x /usr/local/bin/overmind 
+  && chmod +x /usr/local/bin/overmind
 
 
 # Install gh
@@ -56,7 +60,7 @@ RUN curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | s
    && sudo apt install gh
 
 
-# Do the set up required for chatwoot app 
+# Do the set up required for chatwoot app
 WORKDIR /workspace
 COPY . /workspace
 
@@ -65,8 +69,7 @@ COPY Gemfile Gemfile.lock ./
 RUN gem install bundler && bundle install
 
 # set up node js
-RUN npm install npm@latest -g && \
-    npm install n -g && \
-    n latest
+RUN npm install n -g && \
+    n $NODE_VERSION
 RUN npm install --global yarn
 RUN yarn

.devcontainer/docker-compose.yml

@@ -1,30 +1,41 @@
 # https://github.com/microsoft/vscode-dev-containers/blob/master/containers/python-3-postgres/.devcontainer/docker-compose.yml
 # https://github.com/microsoft/vscode-dev-containers/blob/master/containers/ruby-rails/.devcontainer/devcontainer.json
-# 
+#
 
 version: '3'
 
 services:
-  app: 
+  base: 
+    build:
+      context: ..
+      dockerfile: .devcontainer/Dockerfile.base
+      args:
+        VARIANT: "ubuntu-22.04"
+        NODE_VERSION: "20.9.0"
+        RUBY_VERSION: "3.2.2"
+        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
+        USER_UID: "1000"
+        USER_GID: "1000"
+    image: base:latest
+        
+  app:
     build:
       context: ..
       dockerfile: .devcontainer/Dockerfile
       args:
-        # Update 'VARIANT' to pick a Ruby version: https://github.com/microsoft/vscode-dev-containers/tree/main/containers/ruby
-        VARIANT: 3
-        # [Choice] Install Node.js
-        INSTALL_NODE: "true"
-        NODE_VERSION: "lts/*"
+        VARIANT: "ubuntu-22.04"
+        NODE_VERSION: "20.9.0"
+        RUBY_VERSION: "3.2.2"
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: 1000
-        USER_GID: 1000
+        USER_UID: "1000"
+        USER_GID: "1000"
 
     volumes:
       - ..:/workspace:cached
-  
+
     # Overrides default command so things don't shut down after the process ends.
     command: sleep infinity
-    
+
     # Runs app on the same network as the database container, allows "forwardPorts" in devcontainer.json function.
     network_mode: service:db
 
@@ -49,8 +60,7 @@ services:
     restart: unless-stopped
     image: mailhog/mailhog
     network_mode: service:db
-  
+
 volumes:
   postgres-data:
   redis-data:
-  

.github/workflows/publish_codespace_image.yml

@@ -19,5 +19,6 @@ jobs:
 
     - name: Build the Codespace Base Image
       run: |
-        docker build . -t ghcr.io/chatwoot/chatwoot_codespace:latest -f .devcontainer/Dockerfile.base 
+        docker-compose -f .devcontainer/docker-compose.yml build base
+        docker tag base:latest ghcr.io/chatwoot/chatwoot_codespace:latest
         docker push ghcr.io/chatwoot/chatwoot_codespace:latest

Gemfile

@@ -39,6 +39,8 @@ gem 'rack-attack', '>= 6.7.0'
 gem 'down'
 # authentication type to fetch and send mail over oauth2.0
 gem 'gmail_xoauth'
+# Lock net-smtp to 0.3.4 to avoid issues with gmail_xoauth2
+gem 'net-smtp',  '~> 0.3.4'
 # Prevent CSV injection
 gem 'csv-safe'
 
@@ -74,7 +76,7 @@ gem 'devise_token_auth'
 gem 'jwt'
 gem 'pundit'
 # super admin
-gem 'administrate', '>= 0.19.0'
+gem 'administrate', '>= 0.20.1'
 gem 'administrate-field-active_storage', '>= 1.0.1'
 gem 'administrate-field-belongs_to_search', '>= 0.9.0'
 
@@ -114,7 +116,7 @@ gem 'sentry-ruby', require: false
 gem 'sentry-sidekiq', '>= 5.14.0', require: false
 
 ##-- background job processing --##
-gem 'sidekiq', '>= 7.1.3'
+gem 'sidekiq', '>= 7.2.1'
 # We want cron jobs
 gem 'sidekiq-cron', '>= 1.12.0'
 

Gemfile.lock

@@ -105,12 +105,12 @@ GEM
       activerecord (>= 6.0, < 7.1)
     addressable (2.8.4)
       public_suffix (>= 2.0.2, < 6.0)
-    administrate (0.19.0)
-      actionpack (>= 5.0)
-      actionview (>= 5.0)
-      activerecord (>= 5.0)
-      jquery-rails (>= 4.0)
-      kaminari (>= 1.0)
+    administrate (0.20.1)
+      actionpack (>= 6.0, < 8.0)
+      actionview (>= 6.0, < 8.0)
+      activerecord (>= 6.0, < 8.0)
+      jquery-rails (~> 4.6.0)
+      kaminari (~> 1.2.2)
       sassc-rails (~> 2.1)
       selectize-rails (~> 0.6)
     administrate-field-active_storage (1.0.1)
@@ -169,7 +169,7 @@ GEM
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
-    concurrent-ruby (1.2.2)
+    concurrent-ruby (1.2.3)
     connection_pool (2.4.1)
     crack (0.4.5)
       rexml
@@ -461,7 +461,7 @@ GEM
     mini_magick (4.12.0)
     mini_mime (1.1.5)
     mini_portile2 (2.8.5)
-    minitest (5.20.0)
+    minitest (5.21.2)
     mock_redis (0.36.0)
       ruby2_keywords
     msgpack (1.7.0)
@@ -479,7 +479,7 @@ GEM
       net-protocol
     net-protocol (0.2.2)
       timeout
-    net-smtp (0.4.0)
+    net-smtp (0.3.4)
       net-protocol
     netrc (0.11.0)
     newrelic-sidekiq-metrics (1.6.2)
@@ -610,7 +610,7 @@ GEM
       ffi (~> 1.0)
     redis (5.0.6)
       redis-client (>= 0.9.0)
-    redis-client (0.19.0)
+    redis-client (0.19.1)
       connection_pool
     redis-namespace (1.10.0)
       redis (>= 4)
@@ -720,11 +720,11 @@ GEM
     sexp_processor (4.17.0)
     shoulda-matchers (5.3.0)
       activesupport (>= 5.2.0)
-    sidekiq (7.2.0)
+    sidekiq (7.2.1)
       concurrent-ruby (< 2)
       connection_pool (>= 2.3.0)
       rack (>= 2.2.4)
-      redis-client (>= 0.14.0)
+      redis-client (>= 0.19.0)
     sidekiq-cron (1.12.0)
       fugit (~> 1.8)
       globalid (>= 1.0.1)
@@ -840,7 +840,7 @@ DEPENDENCIES
   active_record_query_trace
   activerecord-import
   acts-as-taggable-on
-  administrate (>= 0.19.0)
+  administrate (>= 0.20.1)
   administrate-field-active_storage (>= 1.0.1)
   administrate-field-belongs_to_search (>= 0.9.0)
   annotate
@@ -903,6 +903,7 @@ DEPENDENCIES
   meta_request
   mock_redis
   neighbor
+  net-smtp (~> 0.3.4)
   newrelic-sidekiq-metrics (>= 1.6.2)
   newrelic_rpm
   omniauth (>= 2.1.2)
@@ -939,7 +940,7 @@ DEPENDENCIES
   sentry-ruby
   sentry-sidekiq (>= 5.14.0)
   shoulda-matchers
-  sidekiq (>= 7.1.3)
+  sidekiq (>= 7.2.1)
   sidekiq-cron (>= 1.12.0)
   simplecov (= 0.17.1)
   slack-ruby-client (~> 2.2.0)

app/actions/contact_identify_action.rb

@@ -104,7 +104,7 @@ class ContactIdentifyAction
     # TODO: replace reject { |_k, v| v.blank? } with compact_blank when rails is upgraded
     @contact.discard_invalid_attrs if discard_invalid_attrs
     @contact.save!
-    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present?
+    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present? && !@contact.avatar.attached?
   end
 
   def merge_contact(base_contact, merge_contact)

app/actions/contact_merge_action.rb

@@ -12,6 +12,7 @@ class ContactMergeAction
       merge_conversations
       merge_messages
       merge_contact_inboxes
+      merge_contact_notes
       merge_and_remove_mergee_contact
     end
     @base_contact
@@ -33,6 +34,10 @@ class ContactMergeAction
     Conversation.where(contact_id: @mergee_contact.id).update(contact_id: @base_contact.id)
   end
 
+  def merge_contact_notes
+    Note.where(contact_id: @mergee_contact.id, account_id: @mergee_contact.account_id).update(contact_id: @base_contact.id)
+  end
+
   def merge_messages
     Message.where(sender: @mergee_contact).update(sender: @base_contact)
   end

app/builders/notification_builder.rb

@@ -2,8 +2,6 @@ class NotificationBuilder
   pattr_initialize [:notification_type!, :user!, :account!, :primary_actor!, :secondary_actor]
 
   def perform
-    return unless user_subscribed_to_notification?
-
     build_notification
   end
 
@@ -16,7 +14,7 @@ class NotificationBuilder
   def user_subscribed_to_notification?
     notification_setting = user.notification_settings.find_by(account_id: account.id)
     # added for the case where an assignee might be removed from the account but remains in conversation
-    return if notification_setting.blank?
+    return false if notification_setting.blank?
 
     return true if notification_setting.public_send("email_#{notification_type}?")
     return true if notification_setting.public_send("push_#{notification_type}?")
@@ -25,6 +23,9 @@ class NotificationBuilder
   end
 
   def build_notification
+    # Create conversation_creation notification only if user is subscribed to it
+    return if notification_type == 'conversation_creation' && !user_subscribed_to_notification?
+
     user.notifications.create!(
       notification_type: notification_type,
       account: account,

app/builders/v2/report_builder.rb

@@ -46,6 +46,14 @@ class V2::ReportBuilder
     }
   end
 
+  def short_summary
+    {
+      conversations_count: conversations.count,
+      avg_first_response_time: avg_first_response_time_summary,
+      avg_resolution_time: avg_resolution_time_summary
+    }
+  end
+
   def conversation_metrics
     if params[:type].equal?(:account)
       live_conversations

app/controllers/api/v1/accounts/custom_attribute_definitions_controller.rb

@@ -39,6 +39,8 @@ class Api::V1::Accounts::CustomAttributeDefinitionsController < Api::V1::Account
       :attribute_display_type,
       :attribute_key,
       :attribute_model,
+      :regex_pattern,
+      :regex_cue,
       attribute_values: []
     )
   end

app/controllers/api/v1/accounts/notifications_controller.rb

@@ -7,9 +7,9 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
   before_action :set_current_page, only: [:index]
 
   def index
-    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
-    @count = notifications.count
-    @notifications = notifications.page(@current_page).per(RESULTS_PER_PAGE)
+    @unread_count = notification_finder.unread_count
+    @notifications = notification_finder.perform
+    @count = notification_finder.count
   end
 
   def read_all
@@ -35,7 +35,7 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
   end
 
   def unread_count
-    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
+    @unread_count = notification_finder.unread_count
     render json: @unread_count
   end
 
@@ -61,7 +61,7 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
     @current_page = params[:page] || 1
   end
 
-  def notifications
-    @notifications ||= current_user.notifications.where(account_id: current_account.id)
+  def notification_finder
+    @notification_finder ||= NotificationFinder.new(Current.user, Current.account, params)
   end
 end

app/controllers/concerns/access_token_auth_helper.rb

@@ -14,7 +14,14 @@ module AccessTokenAuthHelper
     render_unauthorized('Invalid Access Token') && return if @access_token.blank?
 
     @resource = @access_token.owner
-    Current.user = @resource if [User, AgentBot].include?(@resource.class)
+    Current.user = @resource if allowed_current_user_type?(@resource)
+  end
+
+  def allowed_current_user_type?(resource)
+    return true if resource.is_a?(User)
+    return true if resource.is_a?(AgentBot)
+
+    false
   end
 
   def validate_bot_access_token!

app/controllers/public/api/v1/portals/base_controller.rb

@@ -1,6 +1,7 @@
 class Public::Api::V1::Portals::BaseController < PublicController
   before_action :show_plain_layout
   before_action :set_color_scheme
+  before_action :set_global_config
   around_action :set_locale
   after_action :allow_iframe_requests
 
@@ -60,4 +61,8 @@ class Public::Api::V1::Portals::BaseController < PublicController
     portal
     render 'public/api/v1/portals/error/404', status: :not_found
   end
+
+  def set_global_config
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'BRAND_URL')
+  end
 end

app/finders/notification_finder.rb

@@ -0,0 +1,47 @@
+class NotificationFinder
+  attr_reader :current_user, :current_account, :params
+
+  RESULTS_PER_PAGE = 15
+
+  def initialize(current_user, current_account, params = {})
+    @current_user = current_user
+    @current_account = current_account
+    @params = params
+    set_up
+  end
+
+  def perform
+    notifications
+  end
+
+  def unread_count
+    @notifications.where(read_at: nil).count
+  end
+
+  def count
+    @notifications.count
+  end
+
+  private
+
+  def set_up
+    find_all_notifications
+    filter_by_status
+  end
+
+  def find_all_notifications
+    @notifications = current_user.notifications.where(account_id: @current_account.id)
+  end
+
+  def filter_by_status
+    @notifications = @notifications.where('snoozed_until > ?', DateTime.now.utc) if params[:status] == 'snoozed'
+  end
+
+  def current_page
+    params[:page] || 1
+  end
+
+  def notifications
+    @notifications.page(current_page).per(RESULTS_PER_PAGE).order(last_activity_at: :desc)
+  end
+end

app/helpers/api/v1/inboxes_helper.rb

@@ -53,7 +53,7 @@ module Api::V1::InboxesHelper
   rescue StandardError => e
     raise StandardError, e.message
   ensure
-    ChatwootExceptionTracker.new(e).capture_exception if e.present?
+    Rails.logger.error "[Api::V1::InboxesHelper] check_imap_connection failed with #{e.message}" if e.present?
   end
 
   def check_smtp_connection(channel_data, smtp)

app/helpers/api/v2/accounts/reports_helper.rb

@@ -37,7 +37,7 @@ module Api::V2::Accounts::ReportsHelper
           business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
         }
       )
-    ).summary
+    ).short_summary
   end
 
   private

app/javascript/dashboard/api/auth.js

@@ -29,11 +29,12 @@ export default {
     return fetchPromise;
   },
   hasAuthCookie() {
-    return !!Cookies.getJSON('cw_d_session_info');
+    return !!Cookies.get('cw_d_session_info');
   },
   getAuthData() {
     if (this.hasAuthCookie()) {
-      return Cookies.getJSON('cw_d_session_info');
+      const savedAuthInfo = Cookies.get('cw_d_session_info');
+      return JSON.parse(savedAuthInfo || '{}');
     }
     return false;
   },

app/javascript/dashboard/assets/scss/widgets/_modal.scss

@@ -1,7 +1,7 @@
 .modal-mask {
   // @include flex;
   // @include flex-align(center, middle);
-  @apply flex items-center justify-center bg-modal dark:bg-modal z-[9990] h-full left-0 fixed top-0 w-full;
+  @apply flex items-center justify-center bg-modal-backdrop-light dark:bg-modal-backdrop-dark  z-[9990] h-full left-0 fixed top-0 w-full;
 }
 
 .page-top-bar {

app/javascript/dashboard/components/ChatList.vue

@@ -519,6 +519,9 @@ export default {
     },
   },
   watch: {
+    teamId() {
+      this.updateVirtualListProps('teamId', this.teamId);
+    },
     activeTeam() {
       this.resetAndFetchData();
     },

app/javascript/dashboard/components/CustomAttribute.vue

@@ -126,18 +126,26 @@ import { required, url } from 'vuelidate/lib/validators';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import MultiselectDropdown from 'shared/components/ui/MultiselectDropdown.vue';
 import { isValidURL } from '../helper/URLHelper';
+import customAttributeMixin from '../mixins/customAttributeMixin';
 const DATE_FORMAT = 'yyyy-MM-dd';
 
 export default {
   components: {
     MultiselectDropdown,
   },
+  mixins: [customAttributeMixin],
   props: {
     label: { type: String, required: true },
     values: { type: Array, default: () => [] },
     value: { type: [String, Number, Boolean], default: '' },
     showActions: { type: Boolean, default: false },
     attributeType: { type: String, default: 'text' },
+    attributeRegex: {
+      type: String,
+      default: null,
+    },
+    regexCue: { type: String, default: null },
+    regexEnabled: { type: Boolean, default: false },
     attributeKey: { type: String, required: true },
     contactId: { type: Number, default: null },
   },
@@ -204,6 +212,11 @@ export default {
       if (this.$v.editedValue.url) {
         return this.$t('CUSTOM_ATTRIBUTES.VALIDATIONS.INVALID_URL');
       }
+      if (!this.$v.editedValue.regexValidation) {
+        return this.regexCue
+          ? this.regexCue
+          : this.$t('CUSTOM_ATTRIBUTES.VALIDATIONS.INVALID_INPUT');
+      }
       return this.$t('CUSTOM_ATTRIBUTES.VALIDATIONS.REQUIRED');
     },
   },
@@ -221,7 +234,15 @@ export default {
       };
     }
     return {
-      editedValue: { required },
+      editedValue: {
+        required,
+        regexValidation: value => {
+          return !(
+            this.attributeRegex &&
+            !this.getRegexp(this.attributeRegex).test(value)
+          );
+        },
+      },
     };
   },
   mounted() {

app/javascript/dashboard/components/layout/sidebarComponents/SecondaryChildNavItem.vue

@@ -56,7 +56,7 @@
             class="bg-slate-50 dark:bg-slate-700 rounded text-xxs font-medium mx-1 py-0 px-1"
             :class="
               isCountZero
-                ? `text-slate-300 dark:text-slate-700`
+                ? `text-slate-300 dark:text-slate-500`
                 : `text-slate-700 dark:text-slate-50`
             "
           >

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -101,10 +101,10 @@
       <transition name="modal-fade">
         <div
           v-show="$refs.upload && $refs.upload.dropActive"
-          class="fixed top-0 bottom-0 left-0 right-0 z-20 flex flex-col items-center justify-center w-full h-full gap-2 text-slate-600 dark:text-slate-200 bg-white_transparent dark:bg-black_transparent"
+          class="fixed top-0 bottom-0 left-0 right-0 z-20 flex flex-col items-center justify-center w-full h-full gap-2 text-slate-900 dark:text-slate-50 bg-modal-backdrop-light dark:bg-modal-backdrop-dark"
         >
           <fluent-icon icon="cloud-backup" size="40" />
-          <h4 class="page-sub-title text-slate-600 dark:text-slate-200">
+          <h4 class="page-sub-title text-slate-900 dark:text-slate-50">
             {{ $t('CONVERSATION.REPLYBOX.DRAG_DROP') }}
           </h4>
         </div>

app/javascript/dashboard/components/widgets/conversation/Message.vue

@@ -1,7 +1,10 @@
 <template>
   <li v-if="shouldRenderMessage" :id="`message${data.id}`" :class="alignBubble">
     <div :class="wrapClass">
-      <div v-if="isFailed && !hasOneDayPassed" class="message-failed--alert">
+      <div
+        v-if="isFailed && !hasOneDayPassed && !isAnEmailInbox"
+        class="message-failed--alert"
+      >
         <woot-button
           v-tooltip.top-end="$t('CONVERSATION.TRY_AGAIN')"
           size="tiny"
@@ -203,6 +206,10 @@ export default {
       type: Boolean,
       default: false,
     },
+    isAnEmailInbox: {
+      type: Boolean,
+      default: false,
+    },
     inboxSupportsReplyTo: {
       type: Object,
       default: () => ({}),

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -33,6 +33,7 @@
         :is-a-whatsapp-channel="isAWhatsAppChannel"
         :is-web-widget-inbox="isAWebWidgetInbox"
         :is-a-facebook-inbox="isAFacebookInbox"
+        :is-an-email-inbox="isAnEmailChannel"
         :is-instagram="isInstagramDM"
         :inbox-supports-reply-to="inboxSupportsReplyTo"
         :in-reply-to="getInReplyToMessage(message)"

app/javascript/dashboard/components/widgets/forms/PhoneInput.vue

@@ -5,7 +5,7 @@
         class="cursor-pointer py-2 pr-1.5 pl-2 rounded-tl-md rounded-bl-md flex items-center justify-center gap-1.5 bg-slate-25 dark:bg-slate-700 h-10 w-14"
         @click="toggleCountryDropdown"
       >
-        <h5 v-if="activeCountry.emoji" class="mb-0">
+        <h5 v-if="activeCountry" class="mb-0">
           {{ activeCountry.emoji }}
         </h5>
         <fluent-icon v-else icon="globe" class="fluent-icon" size="16" />

app/javascript/dashboard/helper/preChat.js

@@ -47,6 +47,8 @@ export const getCustomFields = ({ standardFields, customAttributes }) => {
         type: attribute.attribute_display_type,
         values: attribute.attribute_values,
         field_type: attribute.attribute_model,
+        regex_pattern: attribute.regex_pattern,
+        regex_cue: attribute.regex_cue,
         required: false,
         enabled: false,
       });

app/javascript/dashboard/helper/specs/inboxFixture.js

@@ -44,4 +44,18 @@ export default {
       created_at: '2021-11-29T10:20:04.563Z',
     },
   ],
+  customAttributesWithRegex: [
+    {
+      id: 2,
+      attribute_description: 'Test contact Attribute',
+      attribute_display_name: 'Test contact Attribute',
+      attribute_display_type: 'text',
+      attribute_key: 'test_contact_attribute',
+      attribute_model: 'contact_attribute',
+      attribute_values: Array(0),
+      created_at: '2023-09-20T10:20:04.563Z',
+      regex_pattern: '^w+$',
+      regex_cue: 'It should be a combination of alphabets and numbers',
+    },
+  ],
 };

app/javascript/dashboard/helper/specs/preChat.spec.js

@@ -5,7 +5,8 @@ import {
 } from '../preChat';
 import inboxFixture from './inboxFixture';
 
-const { customFields, customAttributes } = inboxFixture;
+const { customFields, customAttributes, customAttributesWithRegex } =
+  inboxFixture;
 describe('#Pre chat Helpers', () => {
   describe('getPreChatFields', () => {
     it('should return correct pre-chat fields form options passed', () => {
@@ -27,7 +28,6 @@ describe('#Pre chat Helpers', () => {
           placeholder: 'Please enter your email address',
           type: 'email',
           field_type: 'standard',
-
           required: false,
           enabled: false,
         },
@@ -71,6 +71,26 @@ describe('#Pre chat Helpers', () => {
           values: [],
         },
       ]);
+
+      expect(
+        getCustomFields({
+          standardFields: { pre_chat_fields: customFields.pre_chat_fields },
+          customAttributes: customAttributesWithRegex,
+        })
+      ).toEqual([
+        {
+          enabled: false,
+          label: 'Test contact Attribute',
+          placeholder: 'Test contact Attribute',
+          name: 'test_contact_attribute',
+          required: false,
+          field_type: 'contact_attribute',
+          type: 'text',
+          values: [],
+          regex_pattern: '^w+$',
+          regex_cue: 'It should be a combination of alphabets and numbers',
+        },
+      ]);
     });
   });
 });

app/javascript/dashboard/i18n/locale/am/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
-    "TITLE": "Filter Conversations",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "TITLE": "Filter conversations",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Add Filter",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Apply filters",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Cancel",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
-    "EMPTY_VALUE_ERROR": "Value is required",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Value is required.",
     "TOOLTIP_LABEL": "Filter conversations",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "AND",
@@ -36,44 +36,44 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Status",
-      "ASSIGNEE_NAME": "Assignee Name",
-      "INBOX_NAME": "Inbox Name",
-      "TEAM_NAME": "Team Name",
-      "CONVERSATION_IDENTIFIER": "Conversation Identifier",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Labels",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Country Name",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Referer link",
       "CUSTOM_ATTRIBUTE_LIST": "List",
       "CUSTOM_ATTRIBUTE_TEXT": "Text",
       "CUSTOM_ATTRIBUTE_NUMBER": "Number",
       "CUSTOM_ATTRIBUTE_LINK": "Link",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Last Activity"
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Custom Attributes"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Do you want to save this filter?",
         "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
         "SAVE_BUTTON": "Save filter",
         "CANCEL_BUTTON": "Cancel",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
         }
       },
       "EDIT": {
@@ -83,19 +83,19 @@
         "DELETE_BUTTON": "Delete filter",
         "MODAL": {
           "CONFIRM": {
-            "TITLE": "Confirm Deletion",
+            "TITLE": "Confirm deletion",
             "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Yes, Delete",
-            "NO": "No, Keep it"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
         }
       }
     }

app/javascript/dashboard/i18n/locale/am/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "What does this bot do?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Validate and save"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Update",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Delete",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "Delete",
       "CANCEL_BUTTON_TEXT": "Cancel",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Edit",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/am/bulkActions.json

@@ -1,40 +1,40 @@
 {
   "BULK_ACTION": {
     "CONVERSATIONS_SELECTED": "%{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Select Agent",
+    "AGENT_SELECT_LABEL": "Select agent",
     "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign %{conversationCount} %{conversationLabel} to",
     "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign %{conversationCount} %{conversationLabel}?",
     "GO_BACK_LABEL": "Go back",
     "ASSIGN_LABEL": "Assign",
     "YES": "Yes",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Assign agent",
     "ASSIGN_TEAM_TOOLTIP": "Assign team",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Loading agents",
     "UPDATE": {
       "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
       "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "No labels found for",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Select team",
       "NONE": "None",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/am/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Canned Responses",
-    "HEADER_BTN_TXT": "Add Canned Response",
-    "LOADING": "Fetching Canned Responses",
-    "SEARCH_404": "There are no items matching this query",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "There are no items matching this query.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "There are no canned responses available in this account.",
       "TITLE": "Manage canned responses",
-      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to tickets.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "Short Code",
+        "Short code",
         "Content",
         "Actions"
       ]
     },
     "ADD": {
-      "TITLE": "Add Canned Response",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Please enter a short code",
-          "ERROR": "Short Code is required"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Content",
-          "PLACEHOLDER": "Please enter a content",
-          "ERROR": "Content is required"
+          "LABEL": "Message",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Submit"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Canned Response added successfully",
-        "ERROR_MESSAGE": "Could not create canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
       }
     },
     "EDIT": {
-      "TITLE": "Edit Canned Response",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Please enter a shortcode",
-          "ERROR": "Short Code is required"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Content",
-          "PLACEHOLDER": "Please enter a content",
-          "ERROR": "Content is required"
+          "LABEL": "Message",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Submit"
       },
       "BUTTON_TEXT": "Edit",
       "API": {
-        "SUCCESS_MESSAGE": "Canned Response updated successfully",
-        "ERROR_MESSAGE": "Could not update canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Delete",
       "API": {
-        "SUCCESS_MESSAGE": "Canned response deleted successfully",
-        "ERROR_MESSAGE": "Could not delete canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
       },
       "CONFIRM": {
-        "TITLE": "Confirm Deletion",
+        "TITLE": "Confirm deletion",
         "MESSAGE": "Are you sure to delete ",
-        "YES": "Yes, Delete ",
-        "NO": "No, Keep "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/am/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Last activity"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "Created at"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/am/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "Save",
     "UPLOADING_ATTACHMENTS": "Uploading attachments...",
     "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
     "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "Private Note",
       "SEND": "Send",
       "CREATE": "Add Note",
+      "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "Show rich text editor",

app/javascript/dashboard/i18n/locale/am/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Disconnected from Chatwoot"
+      "OFFLINE": "Offline"
     },
     "BUTTON": {
       "REFRESH": "Refresh"

app/javascript/dashboard/i18n/locale/am/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Filter by",
       "SORT": "Sort by",
+      "LOCALE": "Locale",
       "SETTINGS_BUTTON": "Settings",
       "NEW_BUTTON": "New Article",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "My Articles",
         "DRAFT": "Draft Articles",
         "ARCHIVED": "Archived Articles"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "Name",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Search",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Close",
+      "BACK": "Back",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Help Center",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/ar/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
     "TITLE": "تصفية المحادثات",
-    "SUBTITLE": "إضافة فلاتر أدناه واضغط على 'إرسال' لتصفية المحادثات.",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "إضافة عامل تصفية",
-    "FILTER_DELETE_ERROR": "يجب أن يكون لديك عامل تصفية واحد على الأقل للحفظ",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "تطبيق عامل التصفية",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "إلغاء",
-    "CLEAR_BUTTON_LABEL": "مسح عامل التصفية",
-    "EMPTY_VALUE_ERROR": "القيمة مطلوبة",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "القيمة مطلوبة.",
     "TOOLTIP_LABEL": "تصفية المحادثات",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "و",
@@ -36,15 +36,15 @@
     },
     "ATTRIBUTES": {
       "STATUS": "الحالة",
-      "ASSIGNEE_NAME": "اسم المحال إليه",
-      "INBOX_NAME": "اسم صندوق الوارد لقناة التواصل",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "اسم صندوق الوارد",
       "TEAM_NAME": "اسم الفريق",
-      "CONVERSATION_IDENTIFIER": "معرف المحادثة",
-      "CAMPAIGN_NAME": "اسم الحملة",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "الوسوم",
-      "BROWSER_LANGUAGE": "لغة المتصفح",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "الأولوية",
-      "COUNTRY_NAME": "اسم الدولة",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "رابط المرجع",
       "CUSTOM_ATTRIBUTE_LIST": "القائمة",
       "CUSTOM_ATTRIBUTE_TEXT": "النص",
@@ -52,28 +52,28 @@
       "CUSTOM_ATTRIBUTE_LINK": "الرابط",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "مربع",
       "CREATED_AT": "تم إنشاؤها في",
-      "LAST_ACTIVITY": "آخر نشاط"
+      "LAST_ACTIVITY": "النشاط الأخير"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "الفلاتر القياسية",
-      "ADDITIONAL_FILTERS": "فلاتر إضافية",
-      "CUSTOM_ATTRIBUTES": "سمات مخصصة"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "هل تريد حفظ هذا الفلتر؟",
         "LABEL": "تسمية هذا الفلتر",
-        "PLACEHOLDER": "أدخل اسم لهذا الفلتر",
-        "ERROR_MESSAGE": "الاسم مطلوب",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "الاسم مطلوب.",
         "SAVE_BUTTON": "حفظ الفلتر",
         "CANCEL_BUTTON": "إلغاء",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "تم إنشاء طريقة عرض مخصصة بنجاح",
-          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة"
+          "SUCCESS_MESSAGE": "تم إنشاء طريقة عرض مخصصة بنجاح.",
+          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "تم إنشاء طريقة عرض مخصصة بنجاح",
-          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة"
+          "SUCCESS_MESSAGE": "تم إنشاء طريقة عرض مخصصة بنجاح.",
+          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة."
         }
       },
       "EDIT": {
@@ -85,17 +85,17 @@
           "CONFIRM": {
             "TITLE": "تأكيد الحذف",
             "MESSAGE": "هل أنت متأكد من حذف الفلتر ",
-            "YES": "نعم، احذف",
+            "YES": "Yes, delete",
             "NO": "لا، احتفظ به"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "تم حذف طريقة عرض مخصصة بنجاح",
-          "ERROR_MESSAGE": "حدث خطأ أثناء حذف المجلد"
+          "SUCCESS_MESSAGE": "تم حذف طريقة عرض مخصصة بنجاح.",
+          "ERROR_MESSAGE": "حدث خطأ أثناء حذف المجلد."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "تم حذف العرض المخصص بنجاح",
-          "ERROR_MESSAGE": "حدث خطأ أثناء حذف طريقة عرض مخصصة"
+          "SUCCESS_MESSAGE": "تم حذف العرض المخصص بنجاح.",
+          "ERROR_MESSAGE": "حدث خطأ أثناء حذف طريقة عرض مخصصة."
         }
       }
     }

app/javascript/dashboard/i18n/locale/ar/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "What does this bot do?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Validate and save"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "تحديث",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "إلغاء",
       "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "حذف",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "حذف",
       "CANCEL_BUTTON_TEXT": "إلغاء",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "تعديل",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "إلغاء",
       "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ar/bulkActions.json

@@ -7,34 +7,34 @@
     "GO_BACK_LABEL": "العودة للخلف",
     "ASSIGN_LABEL": "تكليف",
     "YES": "نعم",
-    "ASSIGN_AGENT_TOOLTIP": "إسناد وكيل",
+    "ASSIGN_AGENT_TOOLTIP": "تعيين وكيل",
     "ASSIGN_TEAM_TOOLTIP": "تعيين فريق",
-    "ASSIGN_SUCCESFUL": "تم تعيين المحادثات بنجاح",
-    "ASSIGN_FAILED": "فشل في تعيين المحادثات، الرجاء المحاولة مرة أخرى",
-    "RESOLVE_SUCCESFUL": "تم تسوية المحادثات بنجاح",
-    "RESOLVE_FAILED": "فشل في حل المحادثات، يرجى المحاولة مرة أخرى",
+    "ASSIGN_SUCCESFUL": "تم تعيين المحادثات بنجاح.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "تم تسوية المحادثات بنجاح.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "المحادثات المرئية في هذه الصفحة هي المحددة فقط.",
-    "AGENT_LIST_LOADING": "تحميل الوكلاء",
+    "AGENT_LIST_LOADING": "جاري تحميل الوكلاء",
     "UPDATE": {
       "CHANGE_STATUS": "تغيير الحالة",
-      "SNOOZE_UNTIL_NEXT_REPLY": "غفوة حتى الرد القادم",
+      "SNOOZE_UNTIL_NEXT_REPLY": "غفوة حتى الرد القادم.",
       "UPDATE_SUCCESFUL": "تم تحديث حالة المحادثة بنجاح.",
-      "UPDATE_FAILED": "فشل تحديث المحادثات، الرجاء المحاولة مرة أخرى"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "تعيين التسميات",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "لم يتم العثور على تسميات لـ",
       "ASSIGN_SELECTED_LABELS": "تعيين التسميات المحددة",
-      "ASSIGN_SUCCESFUL": "تم تعيين التسميات بنجاح",
-      "ASSIGN_FAILED": "فشل في تعيين التسميات ، الرجاء المحاولة مرة أخرى"
+      "ASSIGN_SUCCESFUL": "تم تعيين التسميات بنجاح.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
       "TEAM_SELECT_LABEL": "اختيار فريق",
       "NONE": "لا شيء",
       "NO_TEAMS_AVAILABLE": "لا توجد فرق مضافة إلى هذا الحساب حتى الآن.",
-      "ASSIGN_SELECTED_TEAMS": "تعيين فريق محدد",
-      "ASSIGN_SUCCESFUL": "تم تعيين الفرق بنجاح",
-      "ASSIGN_FAILED": "فشل تعيين الفريق، الرجاء المحاولة مرة أخرى"
+      "ASSIGN_SELECTED_TEAMS": "تعيين فريق محدد.",
+      "ASSIGN_SUCCESFUL": "تم تعيين الفرق بنجاح.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/ar/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "الردود السريعة",
-    "HEADER_BTN_TXT": "إضافة رد جاهز",
-    "LOADING": "جاري جلب الردود الجاهزة",
-    "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام",
-    "SIDEBAR_TXT": "<p><b>الردود الجاهزة</b> </p><p> الردود الجاهزة هي عبارة عن قوالب يتم إعدادها مسبقاً لاستخدامها في كتابة الرسائل والردود للإجابة على اكثر الاسئلة شيوعاً. </p><p> لإضافة قالب جديد، فقط انقر على <b>إضافة رد جاهز</b>. يمكنك أيضاً تعديل أو حذف الردود الجاهزة الأخرى بالنقر على زر التحرير أو الحذف </p><p> يتم تسهيل استخدام الردود المسبقة بواسطة <b>رموز مختصرة</b> لتسريع البحث والوصول إليها. يمكن للموظفين الوصول إلى قوالب الردود الجاهزة أثناء الدردشة عن طريق الضغط على زر <b>'/'</b> ومن ثم الاختصار الخاص بالقالب المراد إدخاله في مربع النص. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "لا توجد ردود جاهزة متوفرة في هذا الحساب.",
       "TITLE": "إدارة الردود الجاهزة",
-      "DESC": "الردود الجاهزة هي قوالب رسائل معدة مسبقاً يمكن استخدامها لتسريع كتابة الردود في المحادثات.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "الرمز المختصر",
+        "Short code",
         "المحتوى",
         "الإجراءات"
       ]
     },
     "ADD": {
-      "TITLE": "إضافة رد جاهز",
-      "DESC": "الردود الجاهزة هي قوالب رسائل معدة مسبقاً يمكن استخدامها لتسريع كتابة الردود في المحادثات.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "إلغاء",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "الرمز المختصر",
-          "PLACEHOLDER": "الرجاء إدخال رمز مختصر",
-          "ERROR": "الرمز المختصر مطلوب"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "المحتوى",
-          "PLACEHOLDER": "الرجاء إدخال محتوى",
-          "ERROR": "المحتوى مطلوب"
+          "LABEL": "رسالة",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "إرسال"
       },
       "API": {
-        "SUCCESS_MESSAGE": "تم إضافة قالب الرد الجاهز بنجاح",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
         "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
       }
     },
     "EDIT": {
-      "TITLE": "تعديل قالب الرد الجاهز",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "إلغاء",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "الرمز المختصر",
-          "PLACEHOLDER": "الرجاء إدخال رمز مختصر",
-          "ERROR": "الرمز المختصر مطلوب"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "المحتوى",
-          "PLACEHOLDER": "الرجاء إدخال محتوى",
-          "ERROR": "المحتوى مطلوب"
+          "LABEL": "رسالة",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "الرسالة مطلوبة."
         },
         "SUBMIT": "إرسال"
       },
       "BUTTON_TEXT": "تعديل",
       "API": {
-        "SUCCESS_MESSAGE": "تم تحديث قالب الرد الجاهز بنجاح",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
         "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "حذف",
       "API": {
-        "SUCCESS_MESSAGE": "تم حذف قالب الرد الجاهز بنجاح",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
         "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
       },
       "CONFIRM": {
         "TITLE": "تأكيد الحذف",
         "MESSAGE": "هل أنت متأكد من الحذف ",
-        "YES": "نعم، احذف ",
-        "NO": "لا، احتفظ "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/ar/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "النشاط الأخير"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "النشاط الأخير"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "تم إنشاؤها في"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "الأولوية"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "حفظ",
     "UPLOADING_ATTACHMENTS": "جاري تحميل المرفقات...",
     "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "تم حذف الرسالة بنجاح",
     "FAIL_DELETE_MESSSAGE": "تعذر حذف الرسالة! حاول مرة أخرى",
     "NO_RESPONSE": "لا توجد استجابة",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "إضافة ملاحظة خاصة",
       "SEND": "إرسال",
       "CREATE": "إضافة ملاحظة",
+      "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "عرض محرر النصوص",

app/javascript/dashboard/i18n/locale/ar/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "قطع الاتصال من Chatwoot"
+      "OFFLINE": "غير متصل"
     },
     "BUTTON": {
       "REFRESH": "تحديث"

app/javascript/dashboard/i18n/locale/ar/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "تصفية حسب",
       "SORT": "ترتيب حسب",
+      "LOCALE": "اللغة",
       "SETTINGS_BUTTON": "الإعدادات",
       "NEW_BUTTON": "مقالة جديدة",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "مقالاتي",
         "DRAFT": "مقالات مسودة",
         "ARCHIVED": "المقالات المؤرشفة"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "يبحث...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "الاسم",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "يبحث...",
+      "SEARCH_BUTTON": "بحث",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "أغلق",
+      "BACK": "العودة",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Help Center",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/bg/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
     "TITLE": "Филтрирай разговорите",
-    "SUBTITLE": "Добавете филтри по-долу и натиснете „Прилагане на филтри“, за да филтрирате разговорите.",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Добавяне на филтър",
-    "FILTER_DELETE_ERROR": "За да запазите, трябва да имате поне един филтър",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Прилагане на филтри",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Отмени",
-    "CLEAR_BUTTON_LABEL": "Изчисти филтрите",
-    "EMPTY_VALUE_ERROR": "Изисква се стойност",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Изисква се стойност.",
     "TOOLTIP_LABEL": "Филтрирай разговорите",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "И",
@@ -36,44 +36,44 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Статус",
-      "ASSIGNEE_NAME": "Име на правоприемника",
-      "INBOX_NAME": "Име на входящата кутия",
-      "TEAM_NAME": "Име на екипа",
-      "CONVERSATION_IDENTIFIER": "Идентивикатор на разговор",
-      "CAMPAIGN_NAME": "Име на кампания",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Етикети",
-      "BROWSER_LANGUAGE": "Език на браузъра",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Име на държавата",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Референтна връзка",
       "CUSTOM_ATTRIBUTE_LIST": "List",
       "CUSTOM_ATTRIBUTE_TEXT": "Text",
       "CUSTOM_ATTRIBUTE_NUMBER": "Number",
       "CUSTOM_ATTRIBUTE_LINK": "Link",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Последна активност"
+      "CREATED_AT": "Създаден в",
+      "LAST_ACTIVITY": "Last activity"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Персонализирани атрибути"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Do you want to save this filter?",
         "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
         "SAVE_BUTTON": "Save filter",
         "CANCEL_BUTTON": "Отмени",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
         }
       },
       "EDIT": {
@@ -85,17 +85,17 @@
           "CONFIRM": {
             "TITLE": "Потвърди изтриването",
             "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Да, изтрий",
-            "NO": "No, Keep it"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
         }
       }
     }

app/javascript/dashboard/i18n/locale/bg/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "What does this bot do?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Validate and save"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Обновяване",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "Отмени",
       "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Изтрий",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "Изтрий",
       "CANCEL_BUTTON_TEXT": "Отмени",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Редактирай",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Отмени",
       "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/bg/bulkActions.json

@@ -1,40 +1,40 @@
 {
   "BULK_ACTION": {
     "CONVERSATIONS_SELECTED": "%{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Select Agent",
+    "AGENT_SELECT_LABEL": "Изберете агент",
     "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign %{conversationCount} %{conversationLabel} to",
     "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign %{conversationCount} %{conversationLabel}?",
     "GO_BACK_LABEL": "Go back",
     "ASSIGN_LABEL": "Assign",
     "YES": "Yes",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Assign agent",
     "ASSIGN_TEAM_TOOLTIP": "Assign team",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Loading agents",
     "UPDATE": {
       "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
       "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "No labels found for",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Изберете екип",
       "NONE": "Нито един",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/bg/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Готови отговори",
-    "HEADER_BTN_TXT": "Добавяне на готов отговор",
-    "LOADING": "Извличане на готови отговори",
-    "SEARCH_404": "Няма резултати отговарящи на тази заявка",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "Няма резултати отговарящи на тази заявка.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "Няма налични готови отговори в този акаунт.",
       "TITLE": "Управлявайте готовите отговори",
-      "DESC": "Готовите отговори са предварително дефинирани шаблони за отговор, които могат да се изпращат бързо в чата.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "Кратък код",
+        "Short code",
         "Съдържание",
         "Действия"
       ]
     },
     "ADD": {
-      "TITLE": "Добавяне на готов отговор",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Отмени",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Кратък код",
-          "PLACEHOLDER": "Please enter a short code",
-          "ERROR": "Краткия код е задължителен"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Съдържание",
-          "PLACEHOLDER": "Моля, въведете съдържание",
-          "ERROR": "Съдържанието е задължително"
+          "LABEL": "Съобщение",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Изпращане"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Готовия отговор е добавен успешно",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
         "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
       }
     },
     "EDIT": {
-      "TITLE": "Промени готовия отговор",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Отмени",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Кратък код",
-          "PLACEHOLDER": "Моля, въведете кратък код",
-          "ERROR": "Краткия код е задължителен"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Съдържание",
-          "PLACEHOLDER": "Моля, въведете съдържание",
-          "ERROR": "Съдържанието е задължително"
+          "LABEL": "Съобщение",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Изпращане"
       },
       "BUTTON_TEXT": "Редактирай",
       "API": {
-        "SUCCESS_MESSAGE": "Готовия отговор е обновен успешно",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
         "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Изтрий",
       "API": {
-        "SUCCESS_MESSAGE": "Готовия отговор е изтрит успешно",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
         "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
       },
       "CONFIRM": {
         "TITLE": "Потвърди изтриването",
         "MESSAGE": "Сигурни ли сте за изтриването ",
-        "YES": "Да, изтрий ",
-        "NO": "Не, запази "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/bg/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Last activity"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "Създаден в"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/bg/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "Save",
     "UPLOADING_ATTACHMENTS": "Uploading attachments...",
     "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
     "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "No response",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "Private Note",
       "SEND": "Send",
       "CREATE": "Add Note",
+      "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "Show rich text editor",

app/javascript/dashboard/i18n/locale/bg/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Disconnected from Chatwoot"
+      "OFFLINE": "Offline"
     },
     "BUTTON": {
       "REFRESH": "Refresh"

app/javascript/dashboard/i18n/locale/bg/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Filter by",
       "SORT": "Sort by",
+      "LOCALE": "Locale",
       "SETTINGS_BUTTON": "Settings",
       "NEW_BUTTON": "New Article",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "My Articles",
         "DRAFT": "Draft Articles",
         "ARCHIVED": "Archived Articles"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "Име",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Търсене",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Затвори",
+      "BACK": "Back",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Help Center",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/ca/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
     "TITLE": "Filtre de converses",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Afegeix filtre",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Aplicar filtres",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Cancel·la",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
-    "EMPTY_VALUE_ERROR": "El valor és necessari",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "El valor és necessari.",
     "TOOLTIP_LABEL": "Filtre de converses",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "I",
@@ -36,44 +36,44 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Estat",
-      "ASSIGNEE_NAME": "Assignee Name",
-      "INBOX_NAME": "Nom de la safata d'entrada",
-      "TEAM_NAME": "Nom de l'equip",
-      "CONVERSATION_IDENTIFIER": "Identificador de la conversa",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Etiquetes",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Nom del país",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Referer link",
       "CUSTOM_ATTRIBUTE_LIST": "List",
       "CUSTOM_ATTRIBUTE_TEXT": "Llista",
       "CUSTOM_ATTRIBUTE_NUMBER": "Número",
       "CUSTOM_ATTRIBUTE_LINK": "Enllaç",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Last Activity"
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Atributs personalitzats"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Do you want to save this filter?",
         "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
         "SAVE_BUTTON": "Save filter",
         "CANCEL_BUTTON": "Cancel·la",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
         }
       },
       "EDIT": {
@@ -83,19 +83,19 @@
         "DELETE_BUTTON": "Delete filter",
         "MODAL": {
           "CONFIRM": {
-            "TITLE": "Confirma l'esborrat",
+            "TITLE": "Confirm deletion",
             "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Si, esborra",
-            "NO": "No, manten-la"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
         }
       }
     }

app/javascript/dashboard/i18n/locale/ca/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "What does this bot do?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Validate and save"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Actualitza",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "Cancel·la",
       "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Esborrar",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "Esborrar",
       "CANCEL_BUTTON_TEXT": "Cancel·la",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Edita",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Cancel·la",
       "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ca/bulkActions.json

@@ -7,34 +7,34 @@
     "GO_BACK_LABEL": "Go back",
     "ASSIGN_LABEL": "Assignar",
     "YES": "Si",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Assign agent",
     "ASSIGN_TEAM_TOOLTIP": "Assign team",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Loading agents",
     "UPDATE": {
       "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
       "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "No labels found for",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Selecciona equip",
       "NONE": "Ningú",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/ca/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Respostes predeterminades",
-    "HEADER_BTN_TXT": "Afegeix una resposta predeterminada",
-    "LOADING": "S'estan recollint les respostes predeterminades",
-    "SEARCH_404": "No hi ha cap resposta que coincideixi amb aquesta consulta",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "No hi ha cap resposta que coincideixi amb aquesta consulta.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "No hi ha respostes predeterminades disponibles en aquest compte.",
       "TITLE": "Gestiona les respostes predeterminades",
-      "DESC": "Les respostes predeterminades són plantilles de resposta predefinides que es poden utilitzar per enviar ràpidament respostes a les converses.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "Codi curt",
+        "Short code",
         "Contingut",
         "Accions"
       ]
     },
     "ADD": {
-      "TITLE": "Afegeix Resposta Predeterminada",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Cancel·la",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Codi curt",
-          "PLACEHOLDER": "Introduïu un codi curt",
-          "ERROR": "És necessari el codi curt"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Contingut",
-          "PLACEHOLDER": "Introduïu un contingut",
-          "ERROR": "És necessari un contingut"
+          "LABEL": "Missatge",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Envia"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Resposta predeterminada afegida correctament",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
         "ERROR_MESSAGE": "No s'ha pogut connectar amb el servidor Woot. Torna-ho a provar més endavant"
       }
     },
     "EDIT": {
-      "TITLE": "Edita la resposta predeterminada",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Cancel·la",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Codi curt",
-          "PLACEHOLDER": "Introduïu un codi curt",
-          "ERROR": "És necessari el codi curt"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Contingut",
-          "PLACEHOLDER": "Introduïu un contingut",
-          "ERROR": "És necessari un contingut"
+          "LABEL": "Missatge",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Envia"
       },
       "BUTTON_TEXT": "Edita",
       "API": {
-        "SUCCESS_MESSAGE": "Resposta predeterminada actualitzada correctament",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
         "ERROR_MESSAGE": "No s'ha pogut connectar amb el servidor Woot. Torna-ho a provar més endavant"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Esborra",
       "API": {
-        "SUCCESS_MESSAGE": "Resposta predeterminada eliminada correctament",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
         "ERROR_MESSAGE": "No s'ha pogut connectar amb el servidor Woot. Torna-ho a provar més endavant"
       },
       "CONFIRM": {
-        "TITLE": "Confirma esborrat",
+        "TITLE": "Confirm deletion",
         "MESSAGE": "N'estas segur ",
-        "YES": "Si, esborra ",
-        "NO": "No, segueix "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/ca/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Last activity"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "Created at"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/ca/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "Save",
     "UPLOADING_ATTACHMENTS": "Pujant fitxers adjunts...",
     "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
     "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
     "NO_RESPONSE": "Sense resposta",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "Nota privada",
       "SEND": "Envia",
       "CREATE": "Afegeix una nota",
+      "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "Mostra l'editor de text enriquit",

app/javascript/dashboard/i18n/locale/ca/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Disconnected from Chatwoot"
+      "OFFLINE": "Fora de línia"
     },
     "BUTTON": {
       "REFRESH": "Refresh"

app/javascript/dashboard/i18n/locale/ca/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Filter by",
       "SORT": "Sort by",
+      "LOCALE": "Locale",
       "SETTINGS_BUTTON": "Configuracions",
       "NEW_BUTTON": "New Article",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "My Articles",
         "DRAFT": "Draft Articles",
         "ARCHIVED": "Archived Articles"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "Nom",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Cercar",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Tanca",
+      "BACK": "Enrere",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Help Center",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/cs/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
-    "TITLE": "Filter Conversations",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "TITLE": "Filter conversations",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Add Filter",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Apply filters",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Zrušit",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
-    "EMPTY_VALUE_ERROR": "Value is required",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Hodnota je povinná.",
     "TOOLTIP_LABEL": "Filter conversations",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "AND",
@@ -36,44 +36,44 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Stav",
-      "ASSIGNEE_NAME": "Assignee Name",
-      "INBOX_NAME": "Název schránky",
-      "TEAM_NAME": "Team Name",
-      "CONVERSATION_IDENTIFIER": "Conversation Identifier",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Štítky",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Country Name",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Referer link",
       "CUSTOM_ATTRIBUTE_LIST": "List",
       "CUSTOM_ATTRIBUTE_TEXT": "Text",
       "CUSTOM_ATTRIBUTE_NUMBER": "Number",
       "CUSTOM_ATTRIBUTE_LINK": "Link",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Poslední aktivita"
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Vlastní atributy"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Do you want to save this filter?",
         "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
         "SAVE_BUTTON": "Save filter",
         "CANCEL_BUTTON": "Zrušit",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
         }
       },
       "EDIT": {
@@ -83,19 +83,19 @@
         "DELETE_BUTTON": "Delete filter",
         "MODAL": {
           "CONFIRM": {
-            "TITLE": "Potvrdit odstranění",
+            "TITLE": "Confirm deletion",
             "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Ano, odstranit",
-            "NO": "No, Keep it"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
         }
       }
     }

app/javascript/dashboard/i18n/locale/cs/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "What does this bot do?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Validate and save"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Aktualizovat",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "Zrušit",
       "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Vymazat",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "Vymazat",
       "CANCEL_BUTTON_TEXT": "Zrušit",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Upravit",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Zrušit",
       "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/cs/bulkActions.json

@@ -7,34 +7,34 @@
     "GO_BACK_LABEL": "Go back",
     "ASSIGN_LABEL": "Přiřadit",
     "YES": "Ano",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Přiřadit agenta",
     "ASSIGN_TEAM_TOOLTIP": "Přiřadit tým",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Načítání agentů",
     "UPDATE": {
       "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
       "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "No labels found for",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Vybrat tým",
       "NONE": "Nic",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/cs/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Konzervované odpovědi",
-    "HEADER_BTN_TXT": "Přidat konzervovanou odpověď",
-    "LOADING": "Načítání Konzervovaných odpovědí",
-    "SEARCH_404": "Neexistují žádné položky odpovídající tomuto dotazu",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "Neexistují žádné položky odpovídající tomuto dotazu.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "V tomto účtu nejsou k dispozici žádné konzervované odpovědi.",
       "TITLE": "Spravovat konzervované odpovědi",
-      "DESC": "Konzervované odpovědi jsou předdefinované šablony odpovědí, které lze použít k rychlému zasílání odpovědí na tikety.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "Krátký kód",
+        "Short code",
         "Obsah",
         "Akce"
       ]
     },
     "ADD": {
-      "TITLE": "Přidat konzervovanou odpověď",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Zrušit",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Krátký kód",
-          "PLACEHOLDER": "Please enter a short code",
-          "ERROR": "Krátký kód je povinný"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Obsah",
-          "PLACEHOLDER": "Zadejte prosím obsah",
-          "ERROR": "Je vyžadován obsah"
+          "LABEL": "Zpráva",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Odeslat"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Odpověď v konzervě byla úspěšně přidána",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
         "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
       }
     },
     "EDIT": {
-      "TITLE": "Upravit konzervovanou odpověď",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Zrušit",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Krátký kód",
-          "PLACEHOLDER": "Zadejte zkratkový kód",
-          "ERROR": "Krátký kód je povinný"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Obsah",
-          "PLACEHOLDER": "Zadejte prosím obsah",
-          "ERROR": "Je vyžadován obsah"
+          "LABEL": "Zpráva",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Odeslat"
       },
       "BUTTON_TEXT": "Upravit",
       "API": {
-        "SUCCESS_MESSAGE": "Reakce v konzervě byla úspěšně aktualizována",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
         "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Vymazat",
       "API": {
-        "SUCCESS_MESSAGE": "Odpověď v konzervě byla úspěšně odstraněna",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
         "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
       },
       "CONFIRM": {
-        "TITLE": "Potvrdit odstranění",
+        "TITLE": "Confirm deletion",
         "MESSAGE": "Opravdu chcete odstranit ",
-        "YES": "Ano, odstranit ",
-        "NO": "Ne, zachovat "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/cs/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Last activity"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "Created at"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/cs/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "Save",
     "UPLOADING_ATTACHMENTS": "Nahrávání příloh...",
     "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "Zpráva byla úspěšně smazána",
     "FAIL_DELETE_MESSSAGE": "Zpráva se nepodařilo odstranit! Zkuste to znovu",
     "NO_RESPONSE": "Bez odpovědi",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "Soukromá poznámka",
       "SEND": "Poslat",
       "CREATE": "Přidat poznámku",
+      "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "Zobrazit formátovaný textový editor",

app/javascript/dashboard/i18n/locale/cs/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Disconnected from Chatwoot"
+      "OFFLINE": "Offline"
     },
     "BUTTON": {
       "REFRESH": "Refresh"

app/javascript/dashboard/i18n/locale/cs/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Filtrovat podle",
       "SORT": "Seřadit podle",
+      "LOCALE": "Locale",
       "SETTINGS_BUTTON": "Nastavení",
       "NEW_BUTTON": "Nový článek",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "Moje články",
         "DRAFT": "Koncepty článků",
         "ARCHIVED": "Archivované články"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "Název",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Hledat",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Zavřít",
+      "BACK": "Zpět",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Help Center",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/da/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
-    "TITLE": "Filtrer Samtaler",
-    "SUBTITLE": "Tilføj filtre nedenfor og tryk på 'Anvend filtre' for at filtrere samtaler.",
+    "TITLE": "Filtrer samtaler",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Tilføj Filter",
-    "FILTER_DELETE_ERROR": "Du skal have mindst et filter at gemme",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Anvend filtre",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Annuller",
-    "CLEAR_BUTTON_LABEL": "Ryd Filtre",
-    "EMPTY_VALUE_ERROR": "Værdi er påkrævet",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Værdi er påkrævet.",
     "TOOLTIP_LABEL": "Filtrer samtaler",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "OG",
@@ -36,44 +36,44 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Status",
-      "ASSIGNEE_NAME": "Ansvarlig Navn",
-      "INBOX_NAME": "Indbakke Navn",
-      "TEAM_NAME": "Hold Navn",
-      "CONVERSATION_IDENTIFIER": "Conversation Identifier",
-      "CAMPAIGN_NAME": "Kampagne Navn",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Indbakkens navn",
+      "TEAM_NAME": "Team navn",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Etiketter",
-      "BROWSER_LANGUAGE": "Browser Sprog",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Land Navn",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Refererer link",
       "CUSTOM_ATTRIBUTE_LIST": "Liste",
       "CUSTOM_ATTRIBUTE_TEXT": "Tekst",
       "CUSTOM_ATTRIBUTE_NUMBER": "Nummer",
       "CUSTOM_ATTRIBUTE_LINK": "Link",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "Afkrydsningsfelt",
-      "CREATED_AT": "Oprettet Den",
-      "LAST_ACTIVITY": "Sidste Aktivitet"
+      "CREATED_AT": "Oprettet den",
+      "LAST_ACTIVITY": "Last activity"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filtre",
-      "ADDITIONAL_FILTERS": "Yderligere Filtre",
-      "CUSTOM_ATTRIBUTES": "Brugerdefinerede Egenskaber"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Vil du gemme dette filter?",
         "LABEL": "Navngiv dette filter",
-        "PLACEHOLDER": "Angiv et navn for dette filter",
-        "ERROR_MESSAGE": "Navn er påkrævet",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Navn er påkrævet.",
         "SAVE_BUTTON": "Gem filter",
         "CANCEL_BUTTON": "Annuller",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Mappe oprettet",
-          "ERROR_MESSAGE": "Fejl under oprettelse af mappe"
+          "SUCCESS_MESSAGE": "Mappe oprettet.",
+          "ERROR_MESSAGE": "Fejl under oprettelse af mappe."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segmentet er oprettet",
-          "ERROR_MESSAGE": "Fejl under oprettelse af segment"
+          "SUCCESS_MESSAGE": "Segmentet er oprettet.",
+          "ERROR_MESSAGE": "Fejl under oprettelse af segment."
         }
       },
       "EDIT": {
@@ -83,19 +83,19 @@
         "DELETE_BUTTON": "Slet filter",
         "MODAL": {
           "CONFIRM": {
-            "TITLE": "Bekræft Sletning",
+            "TITLE": "Bekræft sletning",
             "MESSAGE": "Er du sikker på du vil slette filteret ",
-            "YES": "Ja, Slet",
+            "YES": "Yes, delete",
             "NO": "Nej, behold det"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Mappen blev slettet",
-          "ERROR_MESSAGE": "Fejl under sletning af mappe"
+          "SUCCESS_MESSAGE": "Mappen blev slettet.",
+          "ERROR_MESSAGE": "Fejl under sletning af mappe."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segmentet blev slettet",
-          "ERROR_MESSAGE": "Fejl under sletning af segment"
+          "SUCCESS_MESSAGE": "Segmentet blev slettet.",
+          "ERROR_MESSAGE": "Fejl under sletning af segment."
         }
       }
     }

app/javascript/dashboard/i18n/locale/da/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Indlæser Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Bot navn",
-        "PLACEHOLDER": "Giv din bot et navn",
-        "ERROR": "Bot navn er påkrævet"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot navn er påkrævet."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot beskrivelse",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "Hvad gør denne bot?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Bekræft og gem"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Opdater",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Vælg bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "Annuller",
       "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Slet",
-      "TITLE": "Slet bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "Slet",
       "CANCEL_BUTTON_TEXT": "Annuller",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Rediger",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Annuller",
       "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/da/bulkActions.json

@@ -1,40 +1,40 @@
 {
   "BULK_ACTION": {
     "CONVERSATIONS_SELECTED": "%{conversationCount} samtaler valgt",
-    "AGENT_SELECT_LABEL": "Vælg Agent",
+    "AGENT_SELECT_LABEL": "Vælg agent",
     "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign %{conversationCount} %{conversationLabel} to",
     "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign %{conversationCount} %{conversationLabel}?",
     "GO_BACK_LABEL": "Gå tilbage",
     "ASSIGN_LABEL": "Tildel",
     "YES": "Ja",
-    "ASSIGN_AGENT_TOOLTIP": "Tildel Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Tildel agent",
     "ASSIGN_TEAM_TOOLTIP": "Tildel team",
-    "ASSIGN_SUCCESFUL": "Samtaler tildelt",
-    "ASSIGN_FAILED": "Mislykkedes at tildele samtaler, prøv igen",
-    "RESOLVE_SUCCESFUL": "Samtaler løst med succes",
-    "RESOLVE_FAILED": "Mislykkedes at løse samtaler, prøv igen",
+    "ASSIGN_SUCCESFUL": "Samtaler tildelt.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Samtaler løst med succes.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Samtaler synlig på denne side er kun valgt.",
-    "AGENT_LIST_LOADING": "Indlæser Agenter",
+    "AGENT_LIST_LOADING": "Indlæser agenter",
     "UPDATE": {
       "CHANGE_STATUS": "Skift status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Udsæt til næste svar",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Udsæt til næste svar.",
       "UPDATE_SUCCESFUL": "Samtalens status blev opdateret.",
-      "UPDATE_FAILED": "Mislykkedes at opdatere samtaler, prøv igen"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Tildel Etiketter",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "Ingen etiketter fundet for",
       "ASSIGN_SELECTED_LABELS": "Tildel valgte etiketter",
-      "ASSIGN_SUCCESFUL": "Etiketter tildelt med succes",
-      "ASSIGN_FAILED": "Kunne ikke tildele etiketter. Prøv igen"
+      "ASSIGN_SUCCESFUL": "Etiketter tildelt med succes.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Vælg Team",
+      "TEAM_SELECT_LABEL": "Vælg hold",
       "NONE": "Ingen",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Tildel det valgte team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Tildel det valgte team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/da/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Standardsvar Svar",
-    "HEADER_BTN_TXT": "Tilføj Standardsvar",
-    "LOADING": "Henter Standardsvar",
-    "SEARCH_404": "Der er ingen elementer, der matcher denne forespørgsel",
-    "SIDEBAR_TXT": "<p><b>Standardsvar</b> </p><p> Standardsvar er gemte svarskabeloner, som kan bruges til hurtigt at sende et svar på en samtale. </p><p> For at oprette et standardsvar, klik blot på <b>Tilføj standardsvar</b>. Du kan også redigere eller slette et eksisterende standardsvar ved at klikke på Rediger eller Slet knappen </p><p> Standardsvar bruges ved hjælp af <b>Short Codes</b>. Agenter kan tilgå standardsvar på en chat ved at skrive <b>'/'</b> efterfulgt af din short code </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "Der er ingen elementer, der matcher denne forespørgsel.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "Der er ingen tilgængelige standardsvar på denne konto.",
       "TITLE": "Administrer standardsvar",
-      "DESC": "Standardsvar er foruddefinerede svarskabeloner, som kan bruges til hurtigt at sende svar på tickets.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "Short Code",
+        "Short code",
         "Indhold",
         "Handlinger"
       ]
     },
     "ADD": {
-      "TITLE": "Tilføj Standardsvar",
-      "DESC": "Standardsvar er gemte svarskabeloner, som kan bruges til hurtigt at sende svar til samtalen.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Annuller",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Indtast venligst en shortcode",
-          "ERROR": "Short Code er påkrævet"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Indhold",
-          "PLACEHOLDER": "Indtast venligst indhold",
-          "ERROR": "Indhold er påkrævet"
+          "LABEL": "Besked",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Send"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Standardsvar tilføjet",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
         "ERROR_MESSAGE": "Kunne ikke oprette forbindelse til Woot Server, Prøv igen senere"
       }
     },
     "EDIT": {
-      "TITLE": "Rediger Standardsvar",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Annuller",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Indtast venligst en shortcode",
-          "ERROR": "Short Code er påkrævet"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Indhold",
-          "PLACEHOLDER": "Indtast venligst indhold",
-          "ERROR": "Indhold er påkrævet"
+          "LABEL": "Besked",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Beskeden er påkrævet."
         },
         "SUBMIT": "Send"
       },
       "BUTTON_TEXT": "Rediger",
       "API": {
-        "SUCCESS_MESSAGE": "Standardsvar opdateret",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
         "ERROR_MESSAGE": "Kunne ikke oprette forbindelse til Woot Server, Prøv igen senere"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Slet",
       "API": {
-        "SUCCESS_MESSAGE": "Standardsvar slettet",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
         "ERROR_MESSAGE": "Kunne ikke oprette forbindelse til Woot Server, Prøv igen senere"
       },
       "CONFIRM": {
-        "TITLE": "Bekræft Sletning",
+        "TITLE": "Bekræft sletning",
         "MESSAGE": "Er du sikker på du vil slette ",
-        "YES": "Ja, Slet ",
-        "NO": "Nej, Behold "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/da/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Last activity"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "Oprettet den"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/da/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "Save",
     "UPLOADING_ATTACHMENTS": "Uploader vedhæftede filer...",
     "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "Besked slettet",
     "FAIL_DELETE_MESSSAGE": "Kunne ikke slette beskeden! Prøv igen",
     "NO_RESPONSE": "Intet svar",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "Privat Note",
       "SEND": "Send",
       "CREATE": "Tilføj Note",
+      "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "Vis rig teksteditor",

app/javascript/dashboard/i18n/locale/da/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Afbrudt fra Chatwoot"
+      "OFFLINE": "Offline"
     },
     "BUTTON": {
       "REFRESH": "Opdater"

app/javascript/dashboard/i18n/locale/da/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Filtrer efter",
       "SORT": "Sorter efter",
+      "LOCALE": "Landestandard",
       "SETTINGS_BUTTON": "Indstillinger",
       "NEW_BUTTON": "Ny Artikel",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "Alle Artikler",
         "DRAFT": "Kladde Artikler",
         "ARCHIVED": "Arkiverede Artikler"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Søger...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "Dette logo vil blive vist i portalens header."
+          "HELP_TEXT": "Dette logo vil blive vist i portalens header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "Navn",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Søger...",
+      "SEARCH_BUTTON": "Søg",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Luk",
+      "BACK": "Tilbage",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Help Center",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/de/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
     "TITLE": "Gespräche filtern",
-    "SUBTITLE": "Fügen Sie unten Filter hinzu und klicken Sie auf „Filter anwenden“, um Konversationen zu filtern.",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Filter hinzufügen",
-    "FILTER_DELETE_ERROR": "Sie sollten mindestens einen Filter zum Speichern haben",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Filter übernehmen",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Abbrechen",
-    "CLEAR_BUTTON_LABEL": "Filter zurücksetzen",
-    "EMPTY_VALUE_ERROR": "Wert ist erforderlich",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Wert ist erforderlich.",
     "TOOLTIP_LABEL": "Gespräche filtern",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "UND",
@@ -36,15 +36,15 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Status",
-      "ASSIGNEE_NAME": "Name des Bevollmächtigten",
+      "ASSIGNEE_NAME": "Assignee name",
       "INBOX_NAME": "Posteingangsname",
       "TEAM_NAME": "Teamname",
-      "CONVERSATION_IDENTIFIER": "Gesprächsidentifikation",
-      "CAMPAIGN_NAME": "Kampagnenname",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Labels",
-      "BROWSER_LANGUAGE": "Browsersprache",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priorität",
-      "COUNTRY_NAME": "Ländername",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Referer-Link",
       "CUSTOM_ATTRIBUTE_LIST": "Liste",
       "CUSTOM_ATTRIBUTE_TEXT": "Text",
@@ -55,25 +55,25 @@
       "LAST_ACTIVITY": "Letzte Aktivität"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Standardfilter",
-      "ADDITIONAL_FILTERS": "Zusätzliche Filter",
-      "CUSTOM_ATTRIBUTES": "Benutzerdefinierte Attribute"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Möchten Sie diesen Filter speichern?",
         "LABEL": "Diesen Filter benennen",
-        "PLACEHOLDER": "Geben Sie einen Namen für diesen Filter ein",
-        "ERROR_MESSAGE": "Name wird benötigt",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name wird benötigt.",
         "SAVE_BUTTON": "Filter speichern",
         "CANCEL_BUTTON": "Abbrechen",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Ordner erfolgreich erstellt",
-          "ERROR_MESSAGE": "Fehler beim Erstellen des Ordners"
+          "SUCCESS_MESSAGE": "Ordner erfolgreich erstellt.",
+          "ERROR_MESSAGE": "Fehler beim Erstellen des Ordners."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment erfolgreich erstellt",
-          "ERROR_MESSAGE": "Fehler beim Erstellen des Segments"
+          "SUCCESS_MESSAGE": "Segment erfolgreich erstellt.",
+          "ERROR_MESSAGE": "Fehler beim Erstellen des Segments."
         }
       },
       "EDIT": {
@@ -83,19 +83,19 @@
         "DELETE_BUTTON": "Filter löschen",
         "MODAL": {
           "CONFIRM": {
-            "TITLE": "Löschung bestätigen",
+            "TITLE": "Löschen bestätigen",
             "MESSAGE": "Möchten Sie den Filter wirklich löschen ",
-            "YES": "Ja, löschen",
+            "YES": "Yes, delete",
             "NO": "Nein, behalte es"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Ordner erfolgreich gelöscht",
-          "ERROR_MESSAGE": "Fehler beim Löschen des Ordners"
+          "SUCCESS_MESSAGE": "Ordner erfolgreich gelöscht.",
+          "ERROR_MESSAGE": "Fehler beim Löschen des Ordners."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment erfolgreich gelöscht",
-          "ERROR_MESSAGE": "Fehler beim Löschen des Segments"
+          "SUCCESS_MESSAGE": "Segment erfolgreich gelöscht.",
+          "ERROR_MESSAGE": "Fehler beim Löschen des Segments."
         }
       }
     }

app/javascript/dashboard/i18n/locale/de/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Editor wird geladen...",
-    "HEADER_BTN_TXT": "Bot-Konfiguration hinzufügen",
-    "SIDEBAR_TXT": "<p><b>Agenten Bots</b> <p>Agenten Bots erlauben es Ihnen, die Unterhaltungen zu automatisieren</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "机器人名称",
-        "PLACEHOLDER": "Geben Sie Ihrem Bot einen Namen",
-        "ERROR": "Bot Name ist erforderlich"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot Name ist erforderlich."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot Beschreibung",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "Was macht dieser Bot?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Bitte geben Sie Ihre CSML Bot-Konfiguration oben ein",
-        "API_ERROR": "Ihre CSML-Konfiguration ist ungültig, bitte korrigieren Sie sie und versuchen es erneut."
+        "ERROR": "Bitte geben Sie Ihre CSML Bot-Konfiguration oben ein.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Validieren und speichern"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Agenten-Bot auswählen",
-      "DESC": "Sie können einen Agenten-Bot aus der Liste in diesen Posteingang setzen. Der Bot kann die Unterhaltung anfangs bearbeiten und bei Bedarf an einen Agenten übertragen.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Aktualisieren",
-      "DISCONNECT": "Bot trennen",
-      "SUCCESS_MESSAGE": "Agenten-Bot erfolgreich aktualisiert",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Agent-Bot erfolgreich getrennt",
-      "ERROR_MESSAGE": "Konnte den Agenten-Bot nicht aktualisieren, bitte versuchen Sie es später erneut",
-      "DISCONNECTED_ERROR_MESSAGE": "Konnte den Agenten-Bot nicht trennen, bitte versuchen Sie es später erneut",
-      "SELECT_PLACEHOLDER": "Bot auswählen"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Agenten-Bot erfolgreich aktualisiert.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Agent-Bot erfolgreich getrennt.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Neuen Bot konfigurieren",
       "CANCEL_BUTTON_TEXT": "Stornieren",
       "API": {
-        "SUCCESS_MESSAGE": "Bot erfolgreich hinzugefügt",
-        "ERROR_MESSAGE": "Bot konnte nicht hinzugefügt werden, bitte versuchen Sie es später erneut"
+        "SUCCESS_MESSAGE": "Bot erfolgreich hinzugefügt.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "Keine Bots gefunden, Sie können einen Bot erstellen, indem Sie auf den 'Neuen Bot konfigurieren' Button klicken ↗",
-      "LOADING": "Bots werden geladen...",
-      "TYPE": "Bot-Typ"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Löschen",
-      "TITLE": "Bot löschen",
+      "TITLE": "Delete bot",
       "SUBMIT": "Löschen",
       "CANCEL_BUTTON_TEXT": "Stornieren",
-      "DESCRIPTION": "Sind Sie sicher, dass Sie diesen Bot löschen wollen? Diese Aktion kann nicht rückgängig gemacht werden",
+      "DESCRIPTION": "Sind Sie sicher, dass Sie diesen Bot löschen wollen? Diese Aktion kann nicht rückgängig gemacht werden.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot erfolgreich gelöscht",
-        "ERROR_MESSAGE": "Konnte den Bot nicht löschen, bitte versuche es später erneut"
+        "SUCCESS_MESSAGE": "Bot erfolgreich gelöscht.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Bearbeiten",
-      "LOADING": "Bots werden geladen...",
-      "TITLE": "Bot bearbeiten",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Stornieren",
       "API": {
-        "SUCCESS_MESSAGE": "Bot erfolgreich aktualisiert",
-        "ERROR_MESSAGE": "Bot konnte nicht aktualisiert werden, bitte versuchen Sie es später erneut"
+        "SUCCESS_MESSAGE": "Bot erfolgreich aktualisiert.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/de/bulkActions.json

@@ -9,32 +9,32 @@
     "YES": "Ja",
     "ASSIGN_AGENT_TOOLTIP": "Agent zuweisen",
     "ASSIGN_TEAM_TOOLTIP": "Team zuweisen",
-    "ASSIGN_SUCCESFUL": "Konversationen erfolgreich zugewiesen",
-    "ASSIGN_FAILED": "Konversationen konnten nicht zugewiesen werden. Bitte versuchen Sie es erneut",
-    "RESOLVE_SUCCESFUL": "Konversationen erfolgreich gelöst",
-    "RESOLVE_FAILED": "Konversationen konnten nicht gelöst werden. Bitte versuchen Sie es erneut",
+    "ASSIGN_SUCCESFUL": "Konversationen erfolgreich zugewiesen.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Konversationen erfolgreich gelöst.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Nur auf dieser Seite sichtbaren Konversationen sind ausgewählt.",
     "AGENT_LIST_LOADING": "Agenten werden geladen",
     "UPDATE": {
       "CHANGE_STATUS": "Status ändern",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Bis zur nächsten Antwort zurückstellen",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Bis zur nächsten Antwort zurückstellen.",
       "UPDATE_SUCCESFUL": "Der Konversationsstatus wurde erfolgreich aktualisiert.",
-      "UPDATE_FAILED": "Konversationen konnten nicht aktualisiert werden. Bitte versuchen Sie es erneut"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Labels zuweisen",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "Keine Labels gefunden für",
       "ASSIGN_SELECTED_LABELS": "Ausgewählte Labels zuweisen",
-      "ASSIGN_SUCCESFUL": "Labels erfolgreich zugewiesen",
-      "ASSIGN_FAILED": "Label konnten nicht zugewiesen werden. Bitte versuchen Sie es erneut"
+      "ASSIGN_SUCCESFUL": "Labels erfolgreich zugewiesen.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
       "TEAM_SELECT_LABEL": "Team auswählen",
       "NONE": "Keine",
       "NO_TEAMS_AVAILABLE": "Es wurden noch keine Teams zu diesem Konto hinzugefügt.",
-      "ASSIGN_SELECTED_TEAMS": "Ausgewähltes Team zuweisen",
-      "ASSIGN_SUCCESFUL": "Teams erfolgreich zugewiesen",
-      "ASSIGN_FAILED": "Team konnte nicht zugewiesen werden. Bitte versuche es erneut"
+      "ASSIGN_SELECTED_TEAMS": "Ausgewähltes Team zuweisen.",
+      "ASSIGN_SUCCESFUL": "Teams erfolgreich zugewiesen.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/de/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Vorgefertigte Antworten",
-    "HEADER_BTN_TXT": "Vorgefertigte Antwort hinzufügen",
-    "LOADING": "Vorgefertigte Antworten abrufen",
-    "SEARCH_404": "Es gibt keine Elemente, die dieser Abfrage entsprechen",
-    "SIDEBAR_TXT": "<p><b>Vorgefertigte Antworten</b></p><p>Vorgefertigte Antworten sind gespeicherte Vorlagen, die zum schnellen Versenden von Antworten in Konversationen verwendet werden können.</p><p>Um eine vorgefertigte Antwort zu erstellen, klicken Sie einfach auf die Schaltfläche <b>Vorgefertigte Antwort hinzufügen</b>. Sie können auch eine vorhandene gespeicherte Antwort bearbeiten oder löschen, indem Sie auf die Schaltfläche Bearbeiten oder Löschen klicken.</p><p>Vorgefertigte Antworten werden mit Hilfe von Kurzcode verwendet. Agenten können während eines Chats auf vorgefertigte Antworten zugreifen, indem sie einen Schrägstrich <b>'/'</b> gefolgt von dem Kurzcode eingeben.</p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "Es existieren keine Elemente, die dieser Abfrage entsprechen.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "In diesem Konto sind keine gespeicherten Antworten verfügbar.",
       "TITLE": "Verwalten Sie vordefinierte Antworten",
-      "DESC": "Vorgefertigte Antworten sind vordefinierte Antwortvorlagen, mit denen schnell Antworten auf Tickets gesendet werden können.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "Funktionscode",
+        "Short code",
         "Inhalt",
         "Aktionen"
       ]
     },
     "ADD": {
-      "TITLE": "Vorgefertigte Antwort hinzufügen",
-      "DESC": "Vorgefertigte Antworten sind Vorlagen, die zum schnellen Versenden von Antworten in Konversationen verwendet werden können.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Abbrechen",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Funktionscode",
-          "PLACEHOLDER": "Bitte geben Sie einen Shortcode ein",
-          "ERROR": "Funktionscode ist erforderlich"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Inhalt",
-          "PLACEHOLDER": "Bitte geben Sie einen Inhalt ein",
-          "ERROR": "Inhalt ist erforderlich"
+          "LABEL": "Nachricht",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Einreichen"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Vorgefertigte Antwort erfolgreich hinzugefügt",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
         "ERROR_MESSAGE": "Es konnte keine Verbindung zum Woot Server hergestellt werden. Bitte versuchen Sie es später erneut"
       }
     },
     "EDIT": {
-      "TITLE": "Vorgefertigte Antwort bearbeiten",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Abbrechen",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Funktionscode",
-          "PLACEHOLDER": "Bitte geben Sie einen Shortcode ein",
-          "ERROR": "Funktionscode ist erforderlich"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Inhalt",
-          "PLACEHOLDER": "Bitte geben Sie einen Inhalt ein",
-          "ERROR": "Inhalt ist erforderlich"
+          "LABEL": "Nachricht",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Nachricht ist erforderlich."
         },
         "SUBMIT": "Einreichen"
       },
       "BUTTON_TEXT": "Bearbeiten",
       "API": {
-        "SUCCESS_MESSAGE": "Vorgefertigte Antwort erfolgreich aktualisiert",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
         "ERROR_MESSAGE": "Es konnte keine Verbindung zum Woot Server hergestellt werden. Bitte versuchen Sie es später erneut"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Löschen",
       "API": {
-        "SUCCESS_MESSAGE": "Vorgefertigte Antwort erfolgreich gelöscht",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
         "ERROR_MESSAGE": "Es konnte keine Verbindung zum Woot Server hergestellt werden. Bitte versuchen Sie es später erneut"
       },
       "CONFIRM": {
-        "TITLE": "Löschung bestätigen",
+        "TITLE": "Löschen bestätigen",
         "MESSAGE": "Bist du sicher, das du das löschen möchtest",
-        "YES": "Ja, löschen",
-        "NO": "Nein, behalten "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/de/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Letzte Aktivität"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Letzte Aktivität"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "Erstellt am"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "Priorität"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Ausstehende Antwort"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/de/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "Speichern",
     "UPLOADING_ATTACHMENTS": "Anhänge werden hochgeladen...",
     "REPLIED_TO_STORY": "Auf deine Geschichte geantwortet",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "Nachricht erfolgreich gelöscht",
     "FAIL_DELETE_MESSSAGE": "Nachricht konnte nicht gelöscht werden! Versuchen Sie es erneut",
     "NO_RESPONSE": "Keine Antwort",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "Private Notiz",
       "SEND": "Senden",
       "CREATE": "Notiz hinzufügen",
+      "INSERT_READ_MORE": "Mehr erfahren",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "Rich Text Editor anzeigen",

app/javascript/dashboard/i18n/locale/de/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Verbindung zu Chatwoot getrennt"
+      "OFFLINE": "Offline"
     },
     "BUTTON": {
       "REFRESH": "Neu laden"

app/javascript/dashboard/i18n/locale/de/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Filtern nach",
       "SORT": "Sortieren nach",
+      "LOCALE": "Sprache",
       "SETTINGS_BUTTON": "Einstellungen",
       "NEW_BUTTON": "Neuer Artikel",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "Meine Artikel",
         "DRAFT": "Artikelentwürfe",
         "ARCHIVED": "Archivierte Artikel"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Suchen...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Logo hochladen",
-          "HELP_TEXT": "Dieses Logo wird in der Kopfzeile des Portals angezeigt."
+          "HELP_TEXT": "Dieses Logo wird in der Kopfzeile des Portals angezeigt.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "Name",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Suchen...",
+      "SEARCH_BUTTON": "Suchen",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Schließen",
+      "BACK": "Zurück",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Hilfezentrum",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/el/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
-    "TITLE": "Φίλτρο Συνομιλιών",
-    "SUBTITLE": "Προσθέστε φίλτρα παρακάτω και πατήστε το 'Εφαρμογή φίλτρων' για να φιλτράρετε συνομιλίες.",
-    "EDIT_CUSTOM_FILTER": "Edit Folder",
+    "TITLE": "Φιλτράρισμα συνομιλιών",
+    "SUBTITLE": "Προσθέστε τα φίλτρα σας παρακάτω και πατήστε \"Εφαρμογή φίλτρων\" για να κρατήσετε μόνο το επιθυμητό μέρος της συνομιλίας.",
+    "EDIT_CUSTOM_FILTER": "Επεξεργασία Φακέλου",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Προσθήκη Φίλτρου",
-    "FILTER_DELETE_ERROR": "Θα πρέπει να έχετε τουλάχιστον ένα φίλτρο για την αποθήκευση",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Εφαρμογή φίλτρων",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Άκυρο",
-    "CLEAR_BUTTON_LABEL": "Εκκαθάριση Φίλτρων",
-    "EMPTY_VALUE_ERROR": "Απαιτείται τιμή",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Απαιτείται τιμή.",
     "TOOLTIP_LABEL": "Φιλτράρισμα συνομιλιών",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "AND",
@@ -36,15 +36,15 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Κατάσταση",
-      "ASSIGNEE_NAME": "Όνομα Εντεταλμένου",
+      "ASSIGNEE_NAME": "Assignee name",
       "INBOX_NAME": "Όνομα Κιβωτίου",
-      "TEAM_NAME": "Όνομα Ομάδας",
-      "CONVERSATION_IDENTIFIER": "Κωδικός Σινομιλίας",
-      "CAMPAIGN_NAME": "Όνομα Καμπάνιας",
+      "TEAM_NAME": "Όνομα ομάδας",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Ετικέτες",
-      "BROWSER_LANGUAGE": "Γλώσσα Περιήγησης",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Όνομα Χώρας",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Σύνδεσμος αναφοράς",
       "CUSTOM_ATTRIBUTE_LIST": "Λίστα",
       "CUSTOM_ATTRIBUTE_TEXT": "Κείμενο",
@@ -52,28 +52,28 @@
       "CUSTOM_ATTRIBUTE_LINK": "Σύνδεσμος",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
       "CREATED_AT": "Δημιουργήθηκε στις",
-      "LAST_ACTIVITY": "Τελευταία Δραστηριότητα"
+      "LAST_ACTIVITY": "Last activity"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Τυπικά Φίλτρα",
-      "ADDITIONAL_FILTERS": "Πρόσθετα Φίλτρα",
-      "CUSTOM_ATTRIBUTES": "Προσαρμοζόμενες Ιδιότητες"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Θέλετε να αποθηκεύσετε αυτό το φίλτρο;",
         "LABEL": "Ονομάστε αυτό το φίλτρο",
-        "PLACEHOLDER": "Πληκτρολογήστε ένα όνομα για το φίλτρο",
-        "ERROR_MESSAGE": "Απαιτείται όνομα",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Απαιτείται όνομα.",
         "SAVE_BUTTON": "Αποθήκευση φίλτρου",
         "CANCEL_BUTTON": "Άκυρο",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Ο φάκελος δημιουργήθηκε με επιτυχία",
-          "ERROR_MESSAGE": "Σφάλμα κατά τη δημιουργία φακέλου"
+          "SUCCESS_MESSAGE": "Ο φάκελος δημιουργήθηκε με επιτυχία.",
+          "ERROR_MESSAGE": "Σφάλμα κατά τη δημιουργία φακέλου."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Το τμήμα δημιουργήθηκε με επιτυχία",
-          "ERROR_MESSAGE": "Σφάλμα κατά τη δημιουργία τμήματος"
+          "SUCCESS_MESSAGE": "Το τμήμα δημιουργήθηκε με επιτυχία.",
+          "ERROR_MESSAGE": "Σφάλμα κατά τη δημιουργία τμήματος."
         }
       },
       "EDIT": {
@@ -85,17 +85,17 @@
           "CONFIRM": {
             "TITLE": "Επιβεβαίωση Διαγραφής",
             "MESSAGE": "Είστε βέβαιοι ότι θα διαγράψετε το φίλτρο ",
-            "YES": "Ναι, Διέγραψε το",
-            "NO": "Όχι, Κράτησε τον/την"
+            "YES": "Yes, delete",
+            "NO": "Όχι, Κράτησε την"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Ο φάκελος διαγράφηκε με επιτυχία",
-          "ERROR_MESSAGE": "Σφάλμα κατά τη διαγραφή του φακέλου"
+          "SUCCESS_MESSAGE": "Ο φάκελος διαγράφηκε με επιτυχία.",
+          "ERROR_MESSAGE": "Σφάλμα κατά τη διαγραφή του φακέλου."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Το τμήμα διαγράφηκε επιτυχώς",
-          "ERROR_MESSAGE": "Σφάλμα κατά τη διαγραφή τμήματος"
+          "SUCCESS_MESSAGE": "Το τμήμα διαγράφηκε επιτυχώς.",
+          "ERROR_MESSAGE": "Σφάλμα κατά τη διαγραφή τμήματος."
         }
       }
     }

app/javascript/dashboard/i18n/locale/el/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Φόρτωση Επεξεργαστή...",
-    "HEADER_BTN_TXT": "Προσθήκη Ρυθμίσεων Bot",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Τα Agent bots σας επιτρέπουν να αυτοματοποιήσετε τις συνομιλίες</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Όνομα Bot",
-        "PLACEHOLDER": "Δώστε στο bot σας ένα όνομα",
-        "ERROR": "Το Όνομα Bot είναι απαραίτητο"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Το Όνομα Bot είναι απαραίτητο."
       },
       "DESCRIPTION": {
-        "LABEL": "Περιγραφή Bot",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "Τι κάνει αυτό το bot?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Παρακαλώ εισάγετε την διαμόρφωση του CSML bot παραπάνω",
-        "API_ERROR": "Η ρύθμιση παραμέτρων CSML δεν είναι έγκυρη, παρακαλώ διορθώστε την και προσπαθήστε ξανά."
+        "ERROR": "Παρακαλώ εισάγετε την διαμόρφωση του CSML bot παραπάνω.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Επαλήθευση και αποθήκευση"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Επιλέξτε ενός Agent Bot",
-      "DESC": "Μπορείτε να ορίσετε ένα agent bot από τη λίστα σε αυτά τα εισερχόμενα. Το bot μπορεί αρχικά να χειριστεί τη συνομιλία και να την μεταφέρει σε έναν πράκτορα όταν χρειάζεται.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Ενημέρωση",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Επιτυχής ενημέρωση του agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Δεν ήταν δυνατή η ενημέρωση του agent bot, δοκιμάστε ξανά αργότερα",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Επιλογή Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Επιτυχής ενημέρωση του agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Ρύθμιση νέου bot",
       "CANCEL_BUTTON_TEXT": "Άκυρο",
       "API": {
-        "SUCCESS_MESSAGE": "Το bot προστέθηκε επιτυχώς",
-        "ERROR_MESSAGE": "Δεν ήταν δυνατή η προσθήκη bot, παρακαλώ προσπαθήστε ξανά αργότερα"
+        "SUCCESS_MESSAGE": "Το bot προστέθηκε επιτυχώς.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "Δεν βρέθηκαν bots, μπορείτε να δημιουργήσετε ένα bot κάνοντας κλικ στο κουμπί 'Ρύθμιση νέου Bot' ↗",
-      "LOADING": "Λήψη Bots...",
-      "TYPE": "Τύπος Bot"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Διαγραφή",
-      "TITLE": "Διαγραφή Bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "Διαγραφή",
       "CANCEL_BUTTON_TEXT": "Άκυρο",
-      "DESCRIPTION": "Είστε βέβαιοι ότι θέλετε να διαγράψετε αυτό το bot? Αυτή η ενέργεια είναι μη αναστρέψιμη",
+      "DESCRIPTION": "Είστε βέβαιοι ότι θέλετε να διαγράψετε αυτό το bot? Αυτή η ενέργεια είναι μη αναστρέψιμη.",
       "API": {
-        "SUCCESS_MESSAGE": "Το bot διαγράφηκε επιτυχώς",
-        "ERROR_MESSAGE": "Δεν ήταν δυνατή η διαγραφή του bot, παρακαλώ προσπαθήστε ξανά αργότερα"
+        "SUCCESS_MESSAGE": "Το bot διαγράφηκε επιτυχώς.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Επεξεργασία",
-      "LOADING": "Λήψη Bots...",
-      "TITLE": "Επεξεργασία Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Άκυρο",
       "API": {
-        "SUCCESS_MESSAGE": "Το bot ενημερώθηκε επιτυχώς",
-        "ERROR_MESSAGE": "Δεν ήταν δυνατή η ενημέρωση του bot, παρακαλώ προσπαθήστε ξανά αργότερα"
+        "SUCCESS_MESSAGE": "Το bot ενημερώθηκε επιτυχώς.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/el/bulkActions.json

@@ -9,32 +9,32 @@
     "YES": "Ναι",
     "ASSIGN_AGENT_TOOLTIP": "Ανάθεση σε πράκτορα",
     "ASSIGN_TEAM_TOOLTIP": "Ανάθεση ομάδας",
-    "ASSIGN_SUCCESFUL": "Οι σινομιλίες αντιστοιχήθηκαν επιτυχώς",
-    "ASSIGN_FAILED": "Αποτυχία στην αντιστοίχιση σινομιλιών, παρακαλώ δοκιμάστε αργότερα",
-    "RESOLVE_SUCCESFUL": "Οι σινομιλίες επιλύθηκαν επιτυχώς",
-    "RESOLVE_FAILED": "Αποτυχία στην αντιστοίχιση σινομιλιών, παρακαλώ δοκιμάστε αργότερα",
+    "ASSIGN_SUCCESFUL": "Οι σινομιλίες αντιστοιχήθηκαν επιτυχώς.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Οι σινομιλίες επιλύθηκαν επιτυχώς.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Επιλέχθηκαν μόνο οι σινομιλίες που φαίνονται στην σελίδα.",
     "AGENT_LIST_LOADING": "Φόρτωση πρακτόρων",
     "UPDATE": {
       "CHANGE_STATUS": "Αλλαγή κατάστασης",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Αναβολή έως την επόμενη απάντηση",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Αναβολή έως την επόμενη απάντηση.",
       "UPDATE_SUCCESFUL": "Η κατάσταση συνομιλίας ενημερώθηκε με επιτυχία.",
-      "UPDATE_FAILED": "Αποτυχία ενημέρωσης συνομιλιών, παρακαλώ προσπαθήστε ξανά"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Ανάθεση Ετικετών",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "Δεν βρέθηκαν πρότυπα για",
       "ASSIGN_SELECTED_LABELS": "Ανάθεση επιλεγμένων ετικετών",
-      "ASSIGN_SUCCESFUL": "Επιτυχής ανάθεση ετικετών",
-      "ASSIGN_FAILED": "Αποτυχία στην ανάθεση ετικετών, παρακαλώ δοκιμάστε αργότερα"
+      "ASSIGN_SUCCESFUL": "Επιτυχής ανάθεση ετικετών.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Επιλογή Ομάδας",
+      "TEAM_SELECT_LABEL": "Επιλογή ομάδας",
       "NONE": "Κανένα",
       "NO_TEAMS_AVAILABLE": "Δεν έχουν προστεθεί ομάδες σε αυτόν τον λογαριασμό ακόμα.",
-      "ASSIGN_SELECTED_TEAMS": "Ανάθεση επιλεγμένης ομάδας",
-      "ASSIGN_SUCCESFUL": "Επιτυχής ανάθεση σε ομάδα",
-      "ASSIGN_FAILED": "Αδυναμία αντιστοίχισης ομάδας. Παρακαλώ δοκιμάστε ξανά"
+      "ASSIGN_SELECTED_TEAMS": "Ανάθεση επιλεγμένης ομάδας.",
+      "ASSIGN_SUCCESFUL": "Επιτυχής ανάθεση σε ομάδα.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/el/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Έτοιμες Απαντήσεις",
-    "HEADER_BTN_TXT": "Προσθήκη Έτοιμης Απάντησης",
-    "LOADING": "Λήψη Έτοιμων Απαντήσεων",
-    "SEARCH_404": "Δεν υπάρχουν αντικείμενα να ταιριάζουν με αυτό το ερώτημα",
-    "SIDEBAR_TXT": "<p><b>Τυποποιημένες απαντήσεις</b> </p><p> Οι Τυποποιημένες απαντήσεις αποθηκεύονται πρότυπα απάντησης που μπορούν να χρησιμοποιηθούν για την γρήγορη αποστολή απάντησης σε μια συνομιλία. </p><p> Για τη δημιουργία μιας Αυτοματοποιημένης Απάντησης, απλά κάντε κλικ στο <b>Προσθήκη Αυτοματοποιημένης Απάντησης</b>. Μπορείτε επίσης να επεξεργαστείτε ή να διαγράψετε μια υπάρχουσα Αυτοματοποιημένη Απάντηση κάνοντας κλικ στο κουμπί Επεξεργασία ή Διαγραφή </p><p> Οι Τυποποιημένες απαντήσεις χρησιμοποιούνται με τη βοήθεια των <b>Σύντομοι Κώδικες</b>. Οι πράκτορες μπορούν να έχουν πρόσβαση σε τυποποιημένες απαντήσεις ενώ βρίσκονται σε μια συνομιλία πληκτρολογώντας <b>'/'</b> ακολουθούμενο από τον σύντομο κώδικα. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "Δεν υπάρχουν δεδομένα που να ταιριάζουν με αυτό το ερώτημα.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "Δεν υπάρχουν τυποποιημένες απαντήσεις σε αυτόν τον λογαριασμό.",
       "TITLE": "Διαχείριση έτοιμων απαντήσεων",
-      "DESC": "Οι Έτοιμες Απαντήσεις είναι πρότυπα απαντήσεων με τα οποία μπορούμε να απαντήσουμε γρήγορα σε συνηθισμένα ερωτήματα.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "ΣΥΝΤΟΜΟΣ ΚΩΔΙΚΑΣ",
+        "Short code",
         "ΠΕΡΙΕΧΟΜΕΝΟ",
         "ΕΝΕΡΓΕΙΕΣ"
       ]
     },
     "ADD": {
-      "TITLE": "Προσθήκη Έτοιμης Απάντησης",
-      "DESC": "Οι Τυποποιημένες Απαντήσεις είναι πρότυπα απαντήσεων με τα οποία μπορούμε να απαντήσουμε γρήγορα σε συνηθισμένα ερωτήματα.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Άκυρο",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Σύντομος Κώδικας",
-          "PLACEHOLDER": "Παρακαλώ εισάγετε σύντομο κώδικα",
-          "ERROR": "Ο Σύντομος Κώδικας είναι απαραίτητος"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Περιεχόμενο",
-          "PLACEHOLDER": "Παρακαλώ εισάγετε το περιεχόμενο της απάντησης",
-          "ERROR": "Το περιεχόμενο είναι απαραίτητο"
+          "LABEL": "Μήνυμα",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Καταχώρηση"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Η Έτοιμη Απάντηση προστέθηκε επιτυχώς",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
         "ERROR_MESSAGE": "Αδυναμία σύνδεσης με τον Woot Server, Παρακαλώ προσπαθήστε αργότερα"
       }
     },
     "EDIT": {
-      "TITLE": "Επεξεργασία Έτοιμης Απάντησης",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Άκυρο",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Σύντομος Κώδικας",
-          "PLACEHOLDER": "Παρακαλώ εισάγετε σύντομο κώδικα",
-          "ERROR": "Ο Σύντομος Κώδικας είναι απαραίτητος"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Περιεχόμενο",
-          "PLACEHOLDER": "Παρακαλώ εισάγετε το περιεχόμενο της απάντησης",
-          "ERROR": "Το περιεχόμενο είναι απαραίτητο"
+          "LABEL": "Μήνυμα",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Το μήνυμα είναι απαραίτητο."
         },
         "SUBMIT": "Καταχώρηση"
       },
       "BUTTON_TEXT": "Επεξεργασία",
       "API": {
-        "SUCCESS_MESSAGE": "Η Έτοιμη Απάντηση ενημερώθηκε επιτυχώς",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
         "ERROR_MESSAGE": "Αδυναμία σύνδεσης με τον Woot Server, Παρακαλώ προσπαθήστε αργότερα"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Διαγραφή",
       "API": {
-        "SUCCESS_MESSAGE": "Η έτοιμη απάντηση διαγράφηκε επιτυχώς",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
         "ERROR_MESSAGE": "Αδυναμία σύνδεσης με τον Woot Server, Παρακαλώ προσπαθήστε αργότερα"
       },
       "CONFIRM": {
         "TITLE": "Επιβεβαίωση Διαγραφής",
         "MESSAGE": "Είσαστε σίγουροι για την διαγραφή ",
-        "YES": "Ναι, Διέγραψε την ",
-        "NO": "Όχι, Κράτησε τον/την"
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/el/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Last activity"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "Δημιουργήθηκε στις"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/el/conversation.json

@@ -41,6 +41,9 @@
     "SAVE_CONTACT": "Save",
     "UPLOADING_ATTACHMENTS": "Ανέβασμα επισυναπτόμενων...",
     "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
     "SUCCESS_DELETE_MESSAGE": "Το μήνυμα διαγράφηκε επιτυχώς",
     "FAIL_DELETE_MESSSAGE": "Δεν ήταν δυνατή η διαγραφή μηνύματος! Προσπαθήστε ξανά",
     "NO_RESPONSE": "Καμία ανταπόκριση",
@@ -139,6 +142,7 @@
       "PRIVATE_NOTE": "Ιδιωτική Σημείωση",
       "SEND": "Αποστολή",
       "CREATE": "Σημείωση (Add Note)",
+      "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "Προβολή επεξεργαστή εμπλουτισμένου κειμένου",

app/javascript/dashboard/i18n/locale/el/generalSettings.json

@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "Αποσυνδέθηκε από το Chatwood"
+      "OFFLINE": "Εκτός"
     },
     "BUTTON": {
       "REFRESH": "Ανανέωση"

app/javascript/dashboard/i18n/locale/el/helpCenter.json

@@ -3,6 +3,7 @@
     "HEADER": {
       "FILTER": "Φιλτράρισμα κατά",
       "SORT": "Ταξινόμηση κατά",
+      "LOCALE": "Γλώσσα",
       "SETTINGS_BUTTON": "Ρυθμίσεις",
       "NEW_BUTTON": "Νέο Άρθρο",
       "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
         "MINE": "Τα Άρθρα Μου",
         "DRAFT": "Πρόχειρα Άρθρα",
         "ARCHIVED": "Αρχειοθετημένα Άρθρα"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
       }
     },
     "EDIT_HEADER": {
@@ -76,6 +83,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Αναζήτηση...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
         "LOGO": {
           "LABEL": "Λογότυπο",
           "UPLOAD_BUTTON": "Μεταφόρτωση λογότυπου",
-          "HELP_TEXT": "Το λογότυπο θα εμφανιστεί στην κεφαλίδα της πύλης."
+          "HELP_TEXT": "Το λογότυπο θα εμφανιστεί στην κεφαλίδα της πύλης.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "Όνομα",
@@ -426,6 +439,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Αναζήτηση...",
+      "SEARCH_BUTTON": "Αναζήτηση",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Κλείσιμο",
+      "BACK": "Πίσω",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Help Center",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/en/attributesMgmt.json

@@ -39,6 +39,17 @@
           "PLACEHOLDER": "Enter custom attribute key",
           "ERROR": "Key is required",
           "IN_VALID": "Invalid key"
+        },
+        "REGEX_PATTERN": {
+          "LABEL": "Regex Pattern",
+          "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+        },
+        "REGEX_CUE": {
+          "LABEL": "Regex Cue",
+          "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+        },
+        "ENABLE_REGEX": {
+          "LABEL": "Enable regex validation"
         }
       },
       "API": {
@@ -88,6 +99,17 @@
       "EMPTY_RESULT": {
         "404": "There are no custom attributes created",
         "NOT_FOUND": "There are no custom attributes configured"
+      },
+      "REGEX_PATTERN": {
+        "LABEL": "Regex Pattern",
+        "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+      },
+      "REGEX_CUE": {
+        "LABEL": "Regex Cue",
+        "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+      },
+      "ENABLE_REGEX": {
+        "LABEL": "Enable regex validation"
       }
     }
   }

app/javascript/dashboard/i18n/locale/en/contact.json

@@ -339,7 +339,8 @@
     },
     "VALIDATIONS": {
       "REQUIRED": "Valid value is required",
-      "INVALID_URL": "Invalid URL"
+      "INVALID_URL": "Invalid URL",
+      "INVALID_INPUT": "Invalid Input"
     }
   },
   "MERGE_CONTACTS": {

app/javascript/dashboard/i18n/locale/en/helpCenter.json

@@ -324,7 +324,8 @@
         "LAST_EDITED": "Last edited"
       },
       "COLUMNS": {
-        "BY": "by"
+        "BY": "by",
+        "AUTHOR_NOT_AVAILABLE": "Author is not available"
       }
     },
     "EDIT_ARTICLE": {

app/javascript/dashboard/i18n/locale/en/inboxMgmt.json

@@ -569,7 +569,7 @@
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
       "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
-      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
+      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours visitors can be warned with a message and a pre-chat form.",
       "DAY": {
         "ENABLE": "Enable availability for this day",
         "UNAVAILABLE": "Unavailable",

app/javascript/dashboard/i18n/locale/es/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
     "TITLE": "Filtrar conversaciones",
-    "SUBTITLE": "Agregue filtros a continuación y presione 'Aplicar filtros' para filtrar conversaciones.",
+    "SUBTITLE": "Añada sus filtros a continuación y pulse 'Aplicar filtros' para cortar el caos del chat.",
     "EDIT_CUSTOM_FILTER": "Editar carpeta",
     "CUSTOM_VIEWS_SUBTITLE": "Agregar o eliminar filtros y actualizar la carpeta.",
     "ADD_NEW_FILTER": "Añadir Filtro",
-    "FILTER_DELETE_ERROR": "Debes tener al menos un filtro para guardar",
+    "FILTER_DELETE_ERROR": "¡Vaya, parece que no podemos guardar nada! Por favor, añade al menos un filtro para guardarlo.",
     "SUBMIT_BUTTON_LABEL": "Aplicar filtros",
     "UPDATE_BUTTON_LABEL": "Actualizar carpeta",
     "CANCEL_BUTTON_LABEL": "Cancelar",
     "CLEAR_BUTTON_LABEL": "Limpiar filtros",
-    "EMPTY_VALUE_ERROR": "El valor es requerido",
     "FOLDER_LABEL": "Nombre de la carpeta",
     "FOLDER_QUERY_LABEL": "Consulta de carpetas",
+    "EMPTY_VALUE_ERROR": "El valor es requerido.",
     "TOOLTIP_LABEL": "Filtrar conversaciones",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "Y",
@@ -63,17 +63,17 @@
       "ADD": {
         "TITLE": "¿Desea guardar este filtro?",
         "LABEL": "Nombre de este filtro",
-        "PLACEHOLDER": "Introduzca un nombre para este filtro",
-        "ERROR_MESSAGE": "El nombre es requerido",
+        "PLACEHOLDER": "Nombre su filtro para referirse más tarde.",
+        "ERROR_MESSAGE": "El nombre es requerido.",
         "SAVE_BUTTON": "Guardar filtro",
         "CANCEL_BUTTON": "Cancelar",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Carpeta creada con éxito",
-          "ERROR_MESSAGE": "Error al crear la carpeta"
+          "SUCCESS_MESSAGE": "Carpeta creada con éxito.",
+          "ERROR_MESSAGE": "Error al crear la carpeta."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segmento creado con éxito",
-          "ERROR_MESSAGE": "Error al crear segmento"
+          "SUCCESS_MESSAGE": "Segmento creado con éxito.",
+          "ERROR_MESSAGE": "Error al crear segmento."
         }
       },
       "EDIT": {
@@ -83,19 +83,19 @@
         "DELETE_BUTTON": "Eliminar filtro",
         "MODAL": {
           "CONFIRM": {
-            "TITLE": "Confirmar eliminación",
+            "TITLE": "Confirme eliminación",
             "MESSAGE": "¿Está seguro de que desea eliminar el filtro ",
             "YES": "Sí, eliminar",
             "NO": "No, mantenerlo"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Carpeta eliminada con éxito",
-          "ERROR_MESSAGE": "Error al eliminar carpeta"
+          "SUCCESS_MESSAGE": "Carpeta eliminada con éxito.",
+          "ERROR_MESSAGE": "Error al eliminar carpeta."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segmento eliminado con éxito",
-          "ERROR_MESSAGE": "Error al eliminar segmento"
+          "SUCCESS_MESSAGE": "Segmento eliminado con éxito.",
+          "ERROR_MESSAGE": "Error al eliminar segmento."
         }
       }
     }

app/javascript/dashboard/i18n/locale/es/agentBots.json

@@ -3,40 +3,40 @@
     "HEADER": "Bots",
     "LOADING_EDITOR": "Cargando el editor...",
     "HEADER_BTN_TXT": "Añadir configuración de bot",
-    "SIDEBAR_TXT": "<p><b>Robots de agentes</b> <p>Los bots de agente te permiten automatizar las conversaciones</p>",
+    "SIDEBAR_TXT": "<p><b>Bots de agente</b> <p>Bots de agente son como los miembros más fabulosos de tu equipo. Pueden manejar las cosas pequeñas, así que puede centrarse en las cosas que importan. Pruébelas.</p> <p> Puedes administrar tus bots desde esta página o crear nuevos usando el botón 'Añadir configuración del bot'.</p> <p> Abrir el manual <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">de robots de agente</a> en otra pestaña para una mano de ayuda.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
         "LABEL": "Nombre del bot",
-        "PLACEHOLDER": "Dale un nombre a tu bot",
-        "ERROR": "El nombre del bot es obligatorio"
+        "PLACEHOLDER": "Nombra tu bot.",
+        "ERROR": "El nombre del bot es obligatorio."
       },
       "DESCRIPTION": {
         "LABEL": "Descripción del bot",
         "PLACEHOLDER": "¿Qué hace este bot?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Por favor, introduzca la configuración del bot CSML arriba",
+        "ERROR": "Por favor, introduzca la configuración del bot CSML arriba.",
         "API_ERROR": "La configuración CSML no es válida, por favor corríjala e inténtalo de nuevo."
       },
       "SUBMIT": "Validar y guardar"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Seleccione un bot de agente",
-      "DESC": "Puedes establecer un bot de agente desde la lista a esta bandeja de entrada. El bot puede inicialmente manejar la conversación y transferirla a un agente cuando sea necesario.",
+      "DESC": "Asigne un bot de agente a su bandeja de entrada. Pueden manejar conversaciones iniciales y transferirlas a un agente en vivo cuando sea necesario.",
       "SUBMIT": "Actualizar",
       "DISCONNECT": "Desconectar Bot",
-      "SUCCESS_MESSAGE": "El bot del agente se ha actualizado con éxito",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Desconectado correctamente el bot agente",
-      "ERROR_MESSAGE": "No se pudo actualizar el bot de agente, por favor inténtalo de nuevo más tarde",
-      "DISCONNECTED_ERROR_MESSAGE": "No se pudo desconectar el bot de agente, por favor inténtalo de nuevo más tarde",
+      "SUCCESS_MESSAGE": "El bot del agente se ha actualizado con éxito.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Desconectado correctamente el bot agente.",
+      "ERROR_MESSAGE": "No se pudo actualizar el bot de agente, por favor inténtalo de nuevo más tarde.",
+      "DISCONNECTED_ERROR_MESSAGE": "No se pudo desconectar el bot de agente, por favor inténtalo de nuevo más tarde.",
       "SELECT_PLACEHOLDER": "Seleccionar bot"
     },
     "ADD": {
       "TITLE": "Configurar nuevo bot",
       "CANCEL_BUTTON_TEXT": "Cancelar",
       "API": {
-        "SUCCESS_MESSAGE": "Bot añadido correctamente",
-        "ERROR_MESSAGE": "No se pudo agregar el bot, Inténtalo de nuevo más tarde"
+        "SUCCESS_MESSAGE": "Bot añadido correctamente.",
+        "ERROR_MESSAGE": "No se pudo agregar el bot, Inténtalo de nuevo más tarde."
       }
     },
     "LIST": {
@@ -49,10 +49,10 @@
       "TITLE": "Eliminar bot",
       "SUBMIT": "Eliminar",
       "CANCEL_BUTTON_TEXT": "Cancelar",
-      "DESCRIPTION": "¿Estás seguro de que quieres eliminar este bot? Esta acción es irreversible",
+      "DESCRIPTION": "¿Estás seguro de que quieres eliminar este bot? Esta acción es irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot eliminado correctamente",
-        "ERROR_MESSAGE": "No se pudo eliminar el bot, Inténtalo de nuevo más tarde"
+        "SUCCESS_MESSAGE": "Bot eliminado correctamente.",
+        "ERROR_MESSAGE": "No se pudo eliminar el bot. Por favor, inténtalo de nuevo."
       }
     },
     "EDIT": {
@@ -61,8 +61,8 @@
       "TITLE": "Editar bot",
       "CANCEL_BUTTON_TEXT": "Cancelar",
       "API": {
-        "SUCCESS_MESSAGE": "Bot actualizado correctamente",
-        "ERROR_MESSAGE": "No se pudo actualizar el bot, por favor inténtalo de nuevo más tarde"
+        "SUCCESS_MESSAGE": "Bot actualizado correctamente.",
+        "ERROR_MESSAGE": "No se pudo actualizar el bot, por favor inténtalo de nuevo más tarde."
       }
     },
     "TYPES": {

app/javascript/dashboard/i18n/locale/es/bulkActions.json

@@ -7,34 +7,34 @@
     "GO_BACK_LABEL": "Volver",
     "ASSIGN_LABEL": "Asignar",
     "YES": "Si",
-    "ASSIGN_AGENT_TOOLTIP": "Asignar agente",
+    "ASSIGN_AGENT_TOOLTIP": "Asignar un agente",
     "ASSIGN_TEAM_TOOLTIP": "Asignar equipo",
-    "ASSIGN_SUCCESFUL": "Conversaciones asignadas con éxito",
-    "ASSIGN_FAILED": "Error al asignar conversaciones, inténtelo de nuevo",
-    "RESOLVE_SUCCESFUL": "Conversaciones resueltas con éxito",
-    "RESOLVE_FAILED": "Error al resolver las conversaciones, inténtelo de nuevo",
+    "ASSIGN_SUCCESFUL": "Conversaciones asignadas con éxito.",
+    "ASSIGN_FAILED": "Error al asignar conversaciones, inténtelo de nuevo.",
+    "RESOLVE_SUCCESFUL": "Conversaciones resueltas con éxito.",
+    "RESOLVE_FAILED": "Error al resolver las conversaciones, inténtelo de nuevo.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Las conversaciones visibles en esta página sólo están seleccionadas.",
     "AGENT_LIST_LOADING": "Cargando agentes",
     "UPDATE": {
       "CHANGE_STATUS": "Cambiar estado",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Posponer hasta la próxima respuesta",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Posponer hasta la próxima respuesta.",
       "UPDATE_SUCCESFUL": "El estado de la conversación se actualizó con éxito.",
       "UPDATE_FAILED": "No se han podido actualizar las conversaciones. Inténtalo de nuevo."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Asignar etiquetas",
+      "ASSIGN_LABELS": "Asignar etiqueta",
       "NO_LABELS_FOUND": "No se encontraron etiquetas para",
       "ASSIGN_SELECTED_LABELS": "Asignar etiquetas seleccionadas",
-      "ASSIGN_SUCCESFUL": "Etiquetas asignadas correctamente",
-      "ASSIGN_FAILED": "Error al asignar etiquetas, inténtalo de nuevo"
+      "ASSIGN_SUCCESFUL": "Etiquetas asignadas correctamente.",
+      "ASSIGN_FAILED": "Error al asignar etiquetas, inténtalo de nuevo."
     },
     "TEAMS": {
       "TEAM_SELECT_LABEL": "Seleccionar equipo",
       "NONE": "Ninguna",
       "NO_TEAMS_AVAILABLE": "Todavía no hay equipos añadidos a esta cuenta.",
-      "ASSIGN_SELECTED_TEAMS": "Asignar equipo seleccionado",
-      "ASSIGN_SUCCESFUL": "Equipos asignados correctamente",
-      "ASSIGN_FAILED": "Error al asignar equipo, inténtelo de nuevo"
+      "ASSIGN_SELECTED_TEAMS": "Asignar equipo seleccionado.",
+      "ASSIGN_SUCCESFUL": "Equipos asignados correctamente.",
+      "ASSIGN_FAILED": "Error al asignar equipo, inténtelo de nuevo."
     }
   }
 }