Merge branch 'develop' into fix/editor-heading-error

fix: Cookies.set does not stringify JSON (#8807 )
* fix: cookie setting * chore: remove debug statement * chore: add specs to test stringify
2024-01-29 20:23:00 +05:30 · 2024-01-29 18:14:49 +05:30 · 2024-01-29 16:57:10 +05:30 · 2024-01-29 15:27:26 +05:30 · 2024-01-29 01:23:51 -08:00 · 2024-01-29 14:52:55 +05:30
712 changed files with 13530 additions and 8499 deletions
@@ -2,7 +2,7 @@
 # It has the dependencies already installed so that codespace will boot up fast
 FROM ghcr.io/chatwoot/chatwoot_codespace:latest

-# Do the set up required for chatwoot app 
+# Do the set up required for chatwoot app
 WORKDIR /workspace
 COPY . /workspace
 RUN yarn && gem install bundler && bundle install
@@ -1,10 +1,14 @@

-ARG VARIANT=ubuntu-20.04
-FROM mcr.microsoft.com/vscode/devcontainers/base:${VARIANT}
+ARG VARIANT
+
+FROM mcr.microsoft.com/vscode/devcontainers/base:0-${VARIANT}
+
+ARG NODE_VERSION
+ARG RUBY_VERSION
+ARG USER_UID
+ARG USER_GID

 # Update args in docker-compose.yaml to set the UID/GID of the "vscode" user.
-ARG USER_UID=1000
-ARG USER_GID=$USER_UID
 RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
        groupmod --gid $USER_GID vscode \
        && usermod --uid $USER_UID --gid $USER_GID vscode \
@@ -27,10 +31,10 @@ RUN apt-get update && export DEBIAN_FRONTEND=noninteractive \
    tmux \
    zsh \
    git-flow \
-    npm
+    npm \
+    libyaml-dev

 # Install rbenv and ruby
-ARG RUBY_VERSION="3.2.2"
 RUN git clone https://github.com/rbenv/rbenv.git ~/.rbenv \
    &&  echo 'export PATH="$HOME/.rbenv/bin:$PATH"' >> ~/.bashrc \
    &&  echo 'eval "$(rbenv init -)"' >> ~/.bashrc
@@ -46,7 +50,7 @@ RUN rbenv install $RUBY_VERSION && \
 RUN curl -L https://github.com/DarthSim/overmind/releases/download/v2.1.0/overmind-v2.1.0-linux-amd64.gz > overmind.gz \
  && gunzip overmind.gz \
  && sudo mv overmind /usr/local/bin \
-  && chmod +x /usr/local/bin/overmind 
+  && chmod +x /usr/local/bin/overmind


 # Install gh
@@ -56,7 +60,7 @@ RUN curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | s
   && sudo apt install gh


-# Do the set up required for chatwoot app 
+# Do the set up required for chatwoot app
 WORKDIR /workspace
 COPY . /workspace

@@ -65,8 +69,7 @@ COPY Gemfile Gemfile.lock ./
 RUN gem install bundler && bundle install

 # set up node js
-RUN npm install npm@latest -g && \
-    npm install n -g && \
-    n latest
+RUN npm install n -g && \
+    n $NODE_VERSION
 RUN npm install --global yarn
 RUN yarn
@@ -1,30 +1,41 @@
 # https://github.com/microsoft/vscode-dev-containers/blob/master/containers/python-3-postgres/.devcontainer/docker-compose.yml
 # https://github.com/microsoft/vscode-dev-containers/blob/master/containers/ruby-rails/.devcontainer/devcontainer.json
-# 
+#

 version: '3'

 services:
-  app: 
+  base: 
+    build:
+      context: ..
+      dockerfile: .devcontainer/Dockerfile.base
+      args:
+        VARIANT: "ubuntu-22.04"
+        NODE_VERSION: "20.9.0"
+        RUBY_VERSION: "3.2.2"
+        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
+        USER_UID: "1000"
+        USER_GID: "1000"
+    image: base:latest
+        
+  app:
    build:
      context: ..
      dockerfile: .devcontainer/Dockerfile
      args:
-        # Update 'VARIANT' to pick a Ruby version: https://github.com/microsoft/vscode-dev-containers/tree/main/containers/ruby
-        VARIANT: 3
-        # [Choice] Install Node.js
-        INSTALL_NODE: "true"
-        NODE_VERSION: "lts/*"
+        VARIANT: "ubuntu-22.04"
+        NODE_VERSION: "20.9.0"
+        RUBY_VERSION: "3.2.2"
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: 1000
-        USER_GID: 1000
+        USER_UID: "1000"
+        USER_GID: "1000"

    volumes:
      - ..:/workspace:cached
-  
+
    # Overrides default command so things don't shut down after the process ends.
    command: sleep infinity
-    
+
    # Runs app on the same network as the database container, allows "forwardPorts" in devcontainer.json function.
    network_mode: service:db

@@ -49,8 +60,7 @@ services:
    restart: unless-stopped
    image: mailhog/mailhog
    network_mode: service:db
-  
+
 volumes:
  postgres-data:
  redis-data:
-  
@@ -19,5 +19,6 @@ jobs:

    - name: Build the Codespace Base Image
      run: |
-        docker build . -t ghcr.io/chatwoot/chatwoot_codespace:latest -f .devcontainer/Dockerfile.base 
+        docker-compose -f .devcontainer/docker-compose.yml build base
+        docker tag base:latest ghcr.io/chatwoot/chatwoot_codespace:latest
        docker push ghcr.io/chatwoot/chatwoot_codespace:latest
@@ -39,6 +39,8 @@ gem 'rack-attack', '>= 6.7.0'
 gem 'down'
 # authentication type to fetch and send mail over oauth2.0
 gem 'gmail_xoauth'
+# Lock net-smtp to 0.3.4 to avoid issues with gmail_xoauth2
+gem 'net-smtp',  '~> 0.3.4'
 # Prevent CSV injection
 gem 'csv-safe'

@@ -74,9 +76,9 @@ gem 'devise_token_auth'
 gem 'jwt'
 gem 'pundit'
 # super admin
-gem 'administrate', '>= 0.19.0'
-gem 'administrate-field-active_storage', '>= 1.0.0'
-gem 'administrate-field-belongs_to_search'
+gem 'administrate', '>= 0.20.1'
+gem 'administrate-field-active_storage', '>= 1.0.1'
+gem 'administrate-field-belongs_to_search', '>= 0.9.0'

 ##--- gems for pubsub service ---##
 # https://karolgalanciak.com/blog/2019/11/30/from-activerecord-callbacks-to-publish-slash-subscribe-pattern-and-event-driven-design/
@@ -114,7 +116,7 @@ gem 'sentry-ruby', require: false
 gem 'sentry-sidekiq', '>= 5.14.0', require: false

 ##-- background job processing --##
-gem 'sidekiq', '>= 7.1.3'
+gem 'sidekiq', '>= 7.2.1'
 # We want cron jobs
 gem 'sidekiq-cron', '>= 1.12.0'

@@ -162,7 +164,7 @@ gem 'omniauth-oauth2'
 gem 'audited', '~> 5.4', '>= 5.4.1'

 # need for google auth
-gem 'omniauth'
+gem 'omniauth', '>= 2.1.2'
 gem 'omniauth-google-oauth2'
 gem 'omniauth-rails_csrf_protection', '~> 1.0'

@@ -224,7 +226,7 @@ group :development, :test do
  gem 'byebug', platform: :mri
  gem 'climate_control'
  gem 'debug', '~> 1.8'
-  gem 'factory_bot_rails', '>= 6.4.2'
+  gem 'factory_bot_rails', '>= 6.4.3'
  gem 'listen'
  gem 'mock_redis'
  gem 'pry-rails'
@@ -105,21 +105,21 @@ GEM
      activerecord (>= 6.0, < 7.1)
    addressable (2.8.4)
      public_suffix (>= 2.0.2, < 6.0)
-    administrate (0.19.0)
-      actionpack (>= 5.0)
-      actionview (>= 5.0)
-      activerecord (>= 5.0)
-      jquery-rails (>= 4.0)
-      kaminari (>= 1.0)
+    administrate (0.20.1)
+      actionpack (>= 6.0, < 8.0)
+      actionview (>= 6.0, < 8.0)
+      activerecord (>= 6.0, < 8.0)
+      jquery-rails (~> 4.6.0)
+      kaminari (~> 1.2.2)
      sassc-rails (~> 2.1)
      selectize-rails (~> 0.6)
-    administrate-field-active_storage (1.0.0)
+    administrate-field-active_storage (1.0.1)
      administrate (>= 0.2.2)
      rails (>= 7.0)
-    administrate-field-belongs_to_search (0.8.0)
+    administrate-field-belongs_to_search (0.9.0)
      administrate (>= 0.3, < 1.0)
      jbuilder (~> 2)
-      rails (>= 4.2, < 7.1)
+      rails (>= 4.2, < 7.2)
      selectize-rails (~> 0.6)
    annotate (3.2.0)
      activerecord (>= 3.2, < 8.0)
@@ -169,7 +169,7 @@ GEM
    climate_control (1.2.0)
    coderay (1.1.3)
    commonmarker (0.23.10)
-    concurrent-ruby (1.2.2)
+    concurrent-ruby (1.2.3)
    connection_pool (2.4.1)
    crack (0.4.5)
      rexml
@@ -230,9 +230,9 @@ GEM
    facebook-messenger (2.0.1)
      httparty (~> 0.13, >= 0.13.7)
      rack (>= 1.4.5)
-    factory_bot (6.4.2)
+    factory_bot (6.4.5)
      activesupport (>= 5.0.0)
-    factory_bot_rails (6.4.2)
+    factory_bot_rails (6.4.3)
      factory_bot (~> 6.4)
      railties (>= 5.0.0)
    faker (3.2.0)
@@ -461,7 +461,7 @@ GEM
    mini_magick (4.12.0)
    mini_mime (1.1.5)
    mini_portile2 (2.8.5)
-    minitest (5.20.0)
+    minitest (5.21.2)
    mock_redis (0.36.0)
      ruby2_keywords
    msgpack (1.7.0)
@@ -472,14 +472,14 @@ GEM
      activerecord (>= 5.2)
    net-http-persistent (4.0.2)
      connection_pool (~> 2.2)
-    net-imap (0.4.5)
+    net-imap (0.4.9)
      date
      net-protocol
    net-pop (0.1.2)
      net-protocol
    net-protocol (0.2.2)
      timeout
-    net-smtp (0.4.0)
+    net-smtp (0.3.4)
      net-protocol
    netrc (0.11.0)
    newrelic-sidekiq-metrics (1.6.2)
@@ -487,15 +487,15 @@ GEM
      sidekiq
    newrelic_rpm (9.6.0)
      base64
-    nio4r (2.6.0)
-    nokogiri (1.15.5)
+    nio4r (2.7.0)
+    nokogiri (1.16.0)
      mini_portile2 (~> 2.8.2)
      racc (~> 1.4)
-    nokogiri (1.15.5-arm64-darwin)
+    nokogiri (1.16.0-arm64-darwin)
      racc (~> 1.4)
-    nokogiri (1.15.5-x86_64-darwin)
+    nokogiri (1.16.0-x86_64-darwin)
      racc (~> 1.4)
-    nokogiri (1.15.5-x86_64-linux)
+    nokogiri (1.16.0-x86_64-linux)
      racc (~> 1.4)
    numo-narray (0.9.2.1)
    oauth (1.1.0)
@@ -511,7 +511,7 @@ GEM
      rack (>= 1.2, < 4)
      snaky_hash (~> 2.0)
      version_gem (~> 1.1)
-    omniauth (2.1.1)
+    omniauth (2.1.2)
      hashie (>= 3.4.6)
      rack (>= 2.2.3)
      rack-protection
@@ -553,7 +553,7 @@ GEM
    pry-rails (0.3.9)
      pry (>= 0.10.4)
    public_suffix (5.0.1)
-    puma (6.3.1)
+    puma (6.4.2)
      nio4r (~> 2.0)
    pundit (2.3.0)
      activesupport (>= 3.0.0)
@@ -568,8 +568,8 @@ GEM
      rack (>= 2.0.0)
    rack-mini-profiler (3.2.0)
      rack (>= 1.2.0)
-    rack-protection (3.0.6)
-      rack
+    rack-protection (3.1.0)
+      rack (~> 2.2, >= 2.2.4)
    rack-proxy (0.7.6)
      rack
    rack-test (2.1.0)
@@ -610,7 +610,7 @@ GEM
      ffi (~> 1.0)
    redis (5.0.6)
      redis-client (>= 0.9.0)
-    redis-client (0.19.0)
+    redis-client (0.19.1)
      connection_pool
    redis-namespace (1.10.0)
      redis (>= 4)
@@ -720,11 +720,11 @@ GEM
    sexp_processor (4.17.0)
    shoulda-matchers (5.3.0)
      activesupport (>= 5.2.0)
-    sidekiq (7.2.0)
+    sidekiq (7.2.1)
      concurrent-ruby (< 2)
      connection_pool (>= 2.3.0)
      rack (>= 2.2.4)
-      redis-client (>= 0.14.0)
+      redis-client (>= 0.19.0)
    sidekiq-cron (1.12.0)
      fugit (~> 1.8)
      globalid (>= 1.0.1)
@@ -840,9 +840,9 @@ DEPENDENCIES
  active_record_query_trace
  activerecord-import
  acts-as-taggable-on
-  administrate (>= 0.19.0)
-  administrate-field-active_storage (>= 1.0.0)
-  administrate-field-belongs_to_search
+  administrate (>= 0.20.1)
+  administrate-field-active_storage (>= 1.0.1)
+  administrate-field-belongs_to_search (>= 0.9.0)
  annotate
  attr_extras
  audited (~> 5.4, >= 5.4.1)
@@ -870,7 +870,7 @@ DEPENDENCIES
  elastic-apm
  email_reply_trimmer
  facebook-messenger
-  factory_bot_rails (>= 6.4.2)
+  factory_bot_rails (>= 6.4.3)
  faker
  fcm
  flag_shih_tzu
@@ -903,9 +903,10 @@ DEPENDENCIES
  meta_request
  mock_redis
  neighbor
+  net-smtp (~> 0.3.4)
  newrelic-sidekiq-metrics (>= 1.6.2)
  newrelic_rpm
-  omniauth
+  omniauth (>= 2.1.2)
  omniauth-google-oauth2
  omniauth-oauth2
  omniauth-rails_csrf_protection (~> 1.0)
@@ -939,7 +940,7 @@ DEPENDENCIES
  sentry-ruby
  sentry-sidekiq (>= 5.14.0)
  shoulda-matchers
-  sidekiq (>= 7.1.3)
+  sidekiq (>= 7.2.1)
  sidekiq-cron (>= 1.12.0)
  simplecov (= 0.17.1)
  slack-ruby-client (~> 2.2.0)
@@ -118,4 +118,4 @@ Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contri
 <a href="https://github.com/chatwoot/chatwoot/graphs/contributors"><img src="https://opencollective.com/chatwoot/contributors.svg?width=890&button=false" /></a>


-*Chatwoot* &copy; 2017-2023, Chatwoot Inc - Released under the MIT License.
+*Chatwoot* &copy; 2017-2024, Chatwoot Inc - Released under the MIT License.
@@ -104,7 +104,7 @@ class ContactIdentifyAction
    # TODO: replace reject { |_k, v| v.blank? } with compact_blank when rails is upgraded
    @contact.discard_invalid_attrs if discard_invalid_attrs
    @contact.save!
-    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present?
+    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present? && !@contact.avatar.attached?
  end

  def merge_contact(base_contact, merge_contact)
@@ -12,6 +12,7 @@ class ContactMergeAction
      merge_conversations
      merge_messages
      merge_contact_inboxes
+      merge_contact_notes
      merge_and_remove_mergee_contact
    end
    @base_contact
@@ -33,6 +34,10 @@ class ContactMergeAction
    Conversation.where(contact_id: @mergee_contact.id).update(contact_id: @base_contact.id)
  end

+  def merge_contact_notes
+    Note.where(contact_id: @mergee_contact.id, account_id: @mergee_contact.account_id).update(contact_id: @base_contact.id)
+  end
+
  def merge_messages
    Message.where(sender: @mergee_contact).update(sender: @base_contact)
  end
@@ -48,6 +48,10 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
    @outgoing_echo ? recipient_id : sender_id
  end

+  def message_is_unsupported?
+    message[:is_unsupported].present? && @messaging[:message][:is_unsupported] == true
+  end
+
  def sender_id
    @messaging[:sender][:id]
  end
@@ -118,7 +122,7 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
  end

  def message_params
-    {
+    params = {
      account_id: conversation.account_id,
      inbox_id: conversation.inbox_id,
      message_type: message_type,
@@ -129,6 +133,9 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
        in_reply_to_external_id: message_reply_attributes
      }
    }
+
+    params[:content_attributes][:is_unsupported] = true if message_is_unsupported?
+    params
  end

  def already_sent_from_chatwoot?
@@ -2,8 +2,6 @@ class NotificationBuilder
  pattr_initialize [:notification_type!, :user!, :account!, :primary_actor!, :secondary_actor]

  def perform
-    return unless user_subscribed_to_notification?
-
    build_notification
  end

@@ -16,7 +14,7 @@ class NotificationBuilder
  def user_subscribed_to_notification?
    notification_setting = user.notification_settings.find_by(account_id: account.id)
    # added for the case where an assignee might be removed from the account but remains in conversation
-    return if notification_setting.blank?
+    return false if notification_setting.blank?

    return true if notification_setting.public_send("email_#{notification_type}?")
    return true if notification_setting.public_send("push_#{notification_type}?")
@@ -25,6 +23,9 @@ class NotificationBuilder
  end

  def build_notification
+    # Create conversation_creation notification only if user is subscribed to it
+    return if notification_type == 'conversation_creation' && !user_subscribed_to_notification?
+
    user.notifications.create!(
      notification_type: notification_type,
      account: account,
@@ -46,6 +46,14 @@ class V2::ReportBuilder
    }
  end

+  def short_summary
+    {
+      conversations_count: conversations.count,
+      avg_first_response_time: avg_first_response_time_summary,
+      avg_resolution_time: avg_resolution_time_summary
+    }
+  end
+
  def conversation_metrics
    if params[:type].equal?(:account)
      live_conversations
@@ -60,13 +60,26 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def toggle_status
-    if params[:status].present?
+    # FIXME: move this logic into a service object
+    if pending_to_open_by_bot?
+      @conversation.bot_handoff!
+    elsif params[:status].present?
      set_conversation_status
      @status = @conversation.save!
    else
      @status = @conversation.toggle_status
    end
-    assign_conversation if @conversation.status == 'open' && Current.user.is_a?(User) && Current.user&.agent?
+    assign_conversation if should_assign_conversation?
+  end
+
+  def pending_to_open_by_bot?
+    return false unless Current.user.is_a?(AgentBot)
+
+    @conversation.status == 'pending' && params[:status] == 'open'
+  end
+
+  def should_assign_conversation?
+    @conversation.status == 'open' && Current.user.is_a?(User) && Current.user&.agent?
  end

  def toggle_priority
@@ -39,6 +39,8 @@ class Api::V1::Accounts::CustomAttributeDefinitionsController < Api::V1::Account
      :attribute_display_type,
      :attribute_key,
      :attribute_model,
+      :regex_pattern,
+      :regex_cue,
      attribute_values: []
    )
  end
@@ -7,9 +7,9 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
  before_action :set_current_page, only: [:index]

  def index
-    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
-    @count = notifications.count
-    @notifications = notifications.page(@current_page).per(RESULTS_PER_PAGE)
+    @unread_count = notification_finder.unread_count
+    @notifications = notification_finder.perform
+    @count = notification_finder.count
  end

  def read_all
@@ -35,7 +35,7 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
  end

  def unread_count
-    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
+    @unread_count = notification_finder.unread_count
    render json: @unread_count
  end

@@ -61,7 +61,7 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
    @current_page = params[:page] || 1
  end

-  def notifications
-    @notifications ||= current_user.notifications.where(account_id: current_account.id)
+  def notification_finder
+    @notification_finder ||= NotificationFinder.new(Current.user, Current.account, params)
  end
 end
@@ -14,7 +14,14 @@ module AccessTokenAuthHelper
    render_unauthorized('Invalid Access Token') && return if @access_token.blank?

    @resource = @access_token.owner
-    Current.user = @resource if current_user.is_a?(User)
+    Current.user = @resource if allowed_current_user_type?(@resource)
+  end
+
+  def allowed_current_user_type?(resource)
+    return true if resource.is_a?(User)
+    return true if resource.is_a?(AgentBot)
+
+    false
  end

  def validate_bot_access_token!
@@ -1,6 +1,7 @@
 class Public::Api::V1::Portals::BaseController < PublicController
  before_action :show_plain_layout
  before_action :set_color_scheme
+  before_action :set_global_config
  around_action :set_locale
  after_action :allow_iframe_requests

@@ -60,4 +61,8 @@ class Public::Api::V1::Portals::BaseController < PublicController
    portal
    render 'public/api/v1/portals/error/404', status: :not_found
  end
+
+  def set_global_config
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'BRAND_URL')
+  end
 end
@@ -9,6 +9,9 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
                                    .map { |name, serialized_value| [name, serialized_value['value']] }
                                    .to_h
    # rubocop:enable Style/HashTransformValues
+    @installation_configs = ConfigLoader.new.general_configs.each_with_object({}) do |config_hash, result|
+      result[config_hash['name']] = config_hash.except('name')
+    end
  end

  def create
@@ -0,0 +1,47 @@
+class NotificationFinder
+  attr_reader :current_user, :current_account, :params
+
+  RESULTS_PER_PAGE = 15
+
+  def initialize(current_user, current_account, params = {})
+    @current_user = current_user
+    @current_account = current_account
+    @params = params
+    set_up
+  end
+
+  def perform
+    notifications
+  end
+
+  def unread_count
+    @notifications.where(read_at: nil).count
+  end
+
+  def count
+    @notifications.count
+  end
+
+  private
+
+  def set_up
+    find_all_notifications
+    filter_by_status
+  end
+
+  def find_all_notifications
+    @notifications = current_user.notifications.where(account_id: @current_account.id)
+  end
+
+  def filter_by_status
+    @notifications = @notifications.where('snoozed_until > ?', DateTime.now.utc) if params[:status] == 'snoozed'
+  end
+
+  def current_page
+    params[:page] || 1
+  end
+
+  def notifications
+    @notifications.page(current_page).per(RESULTS_PER_PAGE).order(last_activity_at: :desc)
+  end
+end
@@ -53,7 +53,7 @@ module Api::V1::InboxesHelper
  rescue StandardError => e
    raise StandardError, e.message
  ensure
-    ChatwootExceptionTracker.new(e).capture_exception if e.present?
+    Rails.logger.error "[Api::V1::InboxesHelper] check_imap_connection failed with #{e.message}" if e.present?
  end

  def check_smtp_connection(channel_data, smtp)
@@ -37,7 +37,7 @@ module Api::V2::Accounts::ReportsHelper
          business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
        }
      )
-    ).summary
+    ).short_summary
  end

  private
@@ -29,11 +29,12 @@ export default {
    return fetchPromise;
  },
  hasAuthCookie() {
-    return !!Cookies.getJSON('cw_d_session_info');
+    return !!Cookies.get('cw_d_session_info');
  },
  getAuthData() {
    if (this.hasAuthCookie()) {
-      return Cookies.getJSON('cw_d_session_info');
+      const savedAuthInfo = Cookies.get('cw_d_session_info');
+      return JSON.parse(savedAuthInfo || '{}');
    }
    return false;
  },
@@ -76,7 +76,11 @@

  &.left {
    .bubble {
-      @apply border border-slate-50 dark:border-slate-700 bg-white dark:bg-slate-700 text-black-900 dark:text-slate-50 rounded-r-lg rounded-l mr-auto break-words;
+      @apply rounded-r-lg rounded-l mr-auto break-words;
+
+      &:not(.is-unsupported) {
+        @apply border border-slate-50 dark:border-slate-700 bg-white dark:bg-slate-700 text-black-900 dark:text-slate-50
+      }

      &.is-image {
        @apply rounded-lg;
@@ -1,7 +1,7 @@
 .modal-mask {
  // @include flex;
  // @include flex-align(center, middle);
-  @apply flex items-center justify-center bg-modal dark:bg-modal z-[9990] h-full left-0 fixed top-0 w-full;
+  @apply flex items-center justify-center bg-modal-backdrop-light dark:bg-modal-backdrop-dark  z-[9990] h-full left-0 fixed top-0 w-full;
 }

 .page-top-bar {
@@ -519,6 +519,9 @@ export default {
    },
  },
  watch: {
+    teamId() {
+      this.updateVirtualListProps('teamId', this.teamId);
+    },
    activeTeam() {
      this.resetAndFetchData();
    },
@@ -126,18 +126,26 @@ import { required, url } from 'vuelidate/lib/validators';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import MultiselectDropdown from 'shared/components/ui/MultiselectDropdown.vue';
 import { isValidURL } from '../helper/URLHelper';
+import customAttributeMixin from '../mixins/customAttributeMixin';
 const DATE_FORMAT = 'yyyy-MM-dd';

 export default {
  components: {
    MultiselectDropdown,
  },
+  mixins: [customAttributeMixin],
  props: {
    label: { type: String, required: true },
    values: { type: Array, default: () => [] },
    value: { type: [String, Number, Boolean], default: '' },
    showActions: { type: Boolean, default: false },
    attributeType: { type: String, default: 'text' },
+    attributeRegex: {
+      type: String,
+      default: null,
+    },
+    regexCue: { type: String, default: null },
+    regexEnabled: { type: Boolean, default: false },
    attributeKey: { type: String, required: true },
    contactId: { type: Number, default: null },
  },
@@ -204,6 +212,11 @@ export default {
      if (this.$v.editedValue.url) {
        return this.$t('CUSTOM_ATTRIBUTES.VALIDATIONS.INVALID_URL');
      }
+      if (!this.$v.editedValue.regexValidation) {
+        return this.regexCue
+          ? this.regexCue
+          : this.$t('CUSTOM_ATTRIBUTES.VALIDATIONS.INVALID_INPUT');
+      }
      return this.$t('CUSTOM_ATTRIBUTES.VALIDATIONS.REQUIRED');
    },
  },
@@ -221,7 +234,15 @@ export default {
      };
    }
    return {
-      editedValue: { required },
+      editedValue: {
+        required,
+        regexValidation: value => {
+          return !(
+            this.attributeRegex &&
+            !this.getRegexp(this.attributeRegex).test(value)
+          );
+        },
+      },
    };
  },
  mounted() {
@@ -1,24 +1,33 @@
 <template>
  <transition name="network-notification-fade" tag="div">
-    <div v-show="showNotification" class="ui-notification-container">
-      <div class="ui-notification">
-        <fluent-icon icon="wifi-off" />
-        <p class="ui-notification-text">
-          {{
-            useInstallationName(
-              $t('NETWORK.NOTIFICATION.TEXT'),
-              globalConfig.installationName
-            )
-          }}
-        </p>
-        <woot-button variant="clear" size="small" @click="refreshPage">
-          {{ $t('NETWORK.BUTTON.REFRESH') }}
-        </woot-button>
+    <div v-show="showNotification" class="fixed top-4 left-2 z-50 group">
+      <div
+        class="flex items-center justify-between py-1 px-2 w-full rounded-lg shadow-lg bg-yellow-200 dark:bg-yellow-700 relative"
+      >
+        <fluent-icon
+          icon="wifi-off"
+          class="text-yellow-700/50 dark:text-yellow-50"
+          size="18"
+        />
+        <span
+          class="text-xs tracking-wide font-medium px-2 text-yellow-700/70 dark:text-yellow-50"
+        >
+          {{ $t('NETWORK.NOTIFICATION.OFFLINE') }}
+        </span>
        <woot-button
-          variant="smooth"
+          :title="$t('NETWORK.BUTTON.REFRESH')"
+          variant="clear"
          size="small"
          color-scheme="warning"
-          icon="dismiss-circle"
+          icon="arrow-clockwise"
+          class="visible transition-all duration-500 ease-in-out ml-1"
+          @click="refreshPage"
+        />
+        <woot-button
+          variant="clear"
+          size="small"
+          color-scheme="warning"
+          icon="dismiss"
          @click="closeNotification"
        />
      </div>
@@ -47,7 +56,12 @@ export default {
  mounted() {
    window.addEventListener('offline', this.updateOnlineStatus);
    window.bus.$on(BUS_EVENTS.WEBSOCKET_DISCONNECT, () => {
-      this.updateOnlineStatus({ type: 'offline' });
+      // TODO: Remove this after completing the conversation list refetching
+      // TODO: DIRTY FIX : CLEAN UP THIS WITH PROPER FIX, DELAYING THE RECONNECT FOR NOW
+      // THE CABLE IS FIRING IS VERY COMMON AND THUS INTERFERING USER EXPERIENCE
+      setTimeout(() => {
+        this.updateOnlineStatus({ type: 'offline' });
+      }, 4000);
    });
  },

@@ -72,33 +86,3 @@ export default {
  },
 };
 </script>
-
-<style scoped lang="scss">
-@import '~dashboard/assets/scss/mixins';
-
-.ui-notification-container {
-  max-width: 25rem;
-  position: absolute;
-  right: var(--space-normal);
-  top: var(--space-normal);
-  z-index: var(--z-index-very-high);
-}
-
-.ui-notification {
-  display: flex;
-  justify-content: space-between;
-  align-items: center;
-  width: 100%;
-
-  background-color: var(--y-100);
-  border-radius: var(--border-radius-medium);
-  box-shadow: var(--shadow-large);
-
-  min-width: 15rem;
-  padding: var(--space-normal);
-}
-
-.ui-notification-text {
-  margin: 0 var(--space-small);
-}
-</style>
@@ -56,7 +56,7 @@
            class="bg-slate-50 dark:bg-slate-700 rounded text-xxs font-medium mx-1 py-0 px-1"
            :class="
              isCountZero
-                ? `text-slate-300 dark:text-slate-700`
+                ? `text-slate-300 dark:text-slate-500`
                : `text-slate-700 dark:text-slate-50`
            "
          >
@@ -84,7 +84,10 @@ import {
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 import uiSettingsMixin from 'dashboard/mixins/uiSettings';
 import { isEditorHotKeyEnabled } from 'dashboard/mixins/uiSettings';
-import { replaceVariablesInMessage } from '@chatwoot/utils';
+import {
+  replaceVariablesInMessage,
+  createTypingIndicator,
+} from '@chatwoot/utils';
 import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { uploadFile } from 'dashboard/helper/uploadHelper';
@@ -140,6 +143,15 @@ export default {
  },
  data() {
    return {
+      typingIndicator: createTypingIndicator(
+        () => {
+          this.$emit('typing-on');
+        },
+        () => {
+          this.$emit('typing-off');
+        },
+        TYPING_INDICATOR_IDLE_TIME
+      ),
      showUserMentions: false,
      showCannedMenu: false,
      showVariables: false,
@@ -638,15 +650,6 @@ export default {
    hideMentions() {
      this.showUserMentions = false;
    },
-    resetTyping() {
-      this.$emit('typing-off');
-      this.idleTimer = null;
-    },
-    turnOffIdleTimer() {
-      if (this.idleTimer) {
-        clearTimeout(this.idleTimer);
-      }
-    },
    handleLineBreakWhenEnterToSendEnabled(event) {
      if (
        hasPressedEnterAndNotCmdOrShift(event) &&
@@ -666,14 +669,7 @@ export default {
      }
    },
    onKeyup() {
-      if (!this.idleTimer) {
-        this.$emit('typing-on');
-      }
-      this.turnOffIdleTimer();
-      this.idleTimer = setTimeout(
-        () => this.resetTyping(),
-        TYPING_INDICATOR_IDLE_TIME
-      );
+      this.typingIndicator.start();
      this.updateImgToolbarOnDelete();
    },
    onKeydown(event) {
@@ -685,8 +681,7 @@ export default {
      }
    },
    onBlur() {
-      this.turnOffIdleTimer();
-      this.resetTyping();
+      this.typingIndicator.stop();
      this.$emit('blur');
    },
    onFocus() {
@@ -101,10 +101,10 @@
      <transition name="modal-fade">
        <div
          v-show="$refs.upload && $refs.upload.dropActive"
-          class="fixed top-0 bottom-0 left-0 right-0 z-20 flex flex-col items-center justify-center w-full h-full gap-2 text-slate-600 dark:text-slate-200 bg-white_transparent dark:bg-black_transparent"
+          class="fixed top-0 bottom-0 left-0 right-0 z-20 flex flex-col items-center justify-center w-full h-full gap-2 text-slate-900 dark:text-slate-50 bg-modal-backdrop-light dark:bg-modal-backdrop-dark"
        >
          <fluent-icon icon="cloud-backup" size="40" />
-          <h4 class="page-sub-title text-slate-600 dark:text-slate-200">
+          <h4 class="page-sub-title text-slate-900 dark:text-slate-50">
            {{ $t('CONVERSATION.REPLYBOX.DRAG_DROP') }}
          </h4>
        </div>
@@ -1,5 +1,9 @@
 <template>
-  <mention-box :items="items" @mention-select="handleMentionClick">
+  <mention-box
+    v-if="items.length"
+    :items="items"
+    @mention-select="handleMentionClick"
+  >
    <template slot-scope="{ item }">
      <strong>{{ item.label }}</strong> - {{ item.description }}
    </template>
@@ -1,7 +1,10 @@
 <template>
  <li v-if="shouldRenderMessage" :id="`message${data.id}`" :class="alignBubble">
    <div :class="wrapClass">
-      <div v-if="isFailed && !hasOneDayPassed" class="message-failed--alert">
+      <div
+        v-if="isFailed && !hasOneDayPassed && !isAnEmailInbox"
+        class="message-failed--alert"
+      >
        <woot-button
          v-tooltip.top-end="$t('CONVERSATION.TRY_AGAIN')"
          size="tiny"
@@ -29,8 +32,19 @@
          :message-type="data.message_type"
          :parent-has-attachments="hasAttachments"
        />
+        <div v-if="isUnsupported">
+          <template v-if="isAFacebookInbox && isInstagram">
+            {{ $t('CONVERSATION.UNSUPPORTED_MESSAGE_INSTAGRAM') }}
+          </template>
+          <template v-else-if="isAFacebookInbox">
+            {{ $t('CONVERSATION.UNSUPPORTED_MESSAGE_FACEBOOK') }}
+          </template>
+          <template v-else>
+            {{ $t('CONVERSATION.UNSUPPORTED_MESSAGE') }}
+          </template>
+        </div>
        <bubble-text
-          v-if="data.content"
+          v-else-if="data.content"
          :message="message"
          :is-email="isEmailContentType"
          :display-quoted-button="displayQuotedButton"
@@ -176,6 +190,14 @@ export default {
      type: Boolean,
      default: false,
    },
+    isAFacebookInbox: {
+      type: Boolean,
+      default: false,
+    },
+    isInstagram: {
+      type: Boolean,
+      default: false,
+    },
    isAWhatsAppChannel: {
      type: Boolean,
      default: false,
@@ -184,6 +206,10 @@ export default {
      type: Boolean,
      default: false,
    },
+    isAnEmailInbox: {
+      type: Boolean,
+      default: false,
+    },
    inboxSupportsReplyTo: {
      type: Object,
      default: () => ({}),
@@ -219,6 +245,7 @@ export default {
        this.hasAttachments ||
        this.data.content ||
        this.isEmailContentType ||
+        this.isUnsupported ||
        this.isAnIntegrationMessage
      );
    },
@@ -407,6 +434,7 @@ export default {
      return {
        bubble: this.isBubble,
        'is-private': this.data.private,
+        'is-unsupported': this.isUnsupported,
        'is-image': this.hasMediaAttachment('image'),
        'is-video': this.hasMediaAttachment('video'),
        'is-text': this.hasText,
@@ -415,6 +443,9 @@ export default {
        'is-email': this.isEmailContentType,
      };
    },
+    isUnsupported() {
+      return this.contentAttributes.is_unsupported ?? false;
+    },
    isPending() {
      return this.data.status === MESSAGE_STATUS.PROGRESS;
    },
@@ -426,11 +457,7 @@ export default {
      return !this.sender.type || this.sender.type === 'agent_bot';
    },
    shouldShowContextMenu() {
-      return !(this.isFailed || this.isPending);
-    },
-    errorMessage() {
-      const { meta } = this.data;
-      return meta ? meta.error : '';
+      return !(this.isFailed || this.isPending || this.isUnsupported);
    },
    showAvatar() {
      if (this.isOutgoing || this.isTemplate) {
@@ -532,6 +559,14 @@ export default {
  > .bubble {
    @apply min-w-[128px];

+    &.is-unsupported {
+      @apply text-xs max-w-[300px] border-dashed border border-slate-200 text-slate-600 dark:text-slate-200 bg-slate-50 dark:bg-slate-700 dark:border-slate-500;
+
+      .message-text--metadata .time {
+        @apply text-slate-400 dark:text-slate-300;
+      }
+    }
+
    &.is-image,
    &.is-video {
      @apply p-0 overflow-hidden;
@@ -544,10 +579,12 @@ export default {
        > video {
          @apply rounded-lg;
        }
+
        > video {
          @apply h-full w-full object-cover;
        }
      }
+
      .video {
        @apply h-[11.25rem];
      }
@@ -562,9 +599,11 @@ export default {
      .file--icon {
        @apply text-woot-400 dark:text-woot-400;
      }
+
      .text-block-title {
        @apply text-slate-700 dark:text-slate-700;
      }
+
      .download.button {
        @apply text-woot-400 dark:text-woot-400;
      }
@@ -573,6 +612,7 @@ export default {
    &.is-private.is-text > .message-text__wrap .link {
      @apply text-woot-600 dark:text-woot-200;
    }
+
    &.is-private.is-text > .message-text__wrap .prosemirror-mention-node {
      @apply font-bold bg-none rounded-sm p-0 bg-yellow-100 dark:bg-yellow-700 text-slate-700 dark:text-slate-25 underline;
    }
@@ -583,6 +623,7 @@ export default {
      .message-text--metadata .time {
        @apply text-violet-50 dark:text-violet-50;
      }
+
      &.is-private .message-text--metadata .time {
        @apply text-slate-400 dark:text-slate-400;
      }
@@ -32,6 +32,9 @@
        :is-a-tweet="isATweet"
        :is-a-whatsapp-channel="isAWhatsAppChannel"
        :is-web-widget-inbox="isAWebWidgetInbox"
+        :is-a-facebook-inbox="isAFacebookInbox"
+        :is-an-email-inbox="isAnEmailChannel"
+        :is-instagram="isInstagramDM"
        :inbox-supports-reply-to="inboxSupportsReplyTo"
        :in-reply-to="getInReplyToMessage(message)"
      />
@@ -54,6 +57,8 @@
        :is-a-tweet="isATweet"
        :is-a-whatsapp-channel="isAWhatsAppChannel"
        :is-web-widget-inbox="isAWebWidgetInbox"
+        :is-a-facebook-inbox="isAFacebookInbox"
+        :is-instagram-dm="isInstagramDM"
        :inbox-supports-reply-to="inboxSupportsReplyTo"
        :in-reply-to="getInReplyToMessage(message)"
      />
@@ -283,6 +288,9 @@ export default {
    unreadMessageCount() {
      return this.currentChat.unread_count || 0;
    },
+    isInstagramDM() {
+      return this.conversationType === 'instagram_direct_message';
+    },
    inboxSupportsReplyTo() {
      const incoming = this.inboxHasFeature(INBOX_FEATURES.REPLY_TO);
      const outgoing =
@@ -271,6 +271,11 @@ export default {
      accountId: 'getCurrentAccountId',
      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
    }),
+    currentContact() {
+      return this.$store.getters['contacts/getContact'](
+        this.currentChat.meta.sender.id
+      );
+    },
    shouldShowReplyToMessage() {
      return (
        this.inReplyTo?.id &&
@@ -509,6 +514,7 @@ export default {
    messageVariables() {
      const variables = getMessageVariables({
        conversation: this.currentChat,
+        contact: this.currentContact,
      });
      return variables;
    },
@@ -1,5 +1,10 @@
 <template>
-  <mention-box :items="items" @mention-select="handleVariableClick">
+  <mention-box
+    v-if="items.length"
+    type="variable"
+    :items="items"
+    @mention-select="handleVariableClick"
+  >
    <template slot-scope="{ item }">
      <span class="text-capitalize variable--list-label">
        {{ item.description }}
@@ -10,6 +15,7 @@
 </template>

 <script>
+import { mapGetters } from 'vuex';
 import { MESSAGE_VARIABLES } from 'shared/constants/messages';
 import MentionBox from '../mentions/MentionBox.vue';

@@ -22,7 +28,16 @@ export default {
    },
  },
  computed: {
+    ...mapGetters({
+      customAttributes: 'attributes/getAttributes',
+    }),
    items() {
+      return [
+        ...this.standardAttributeVariables,
+        ...this.customAttributeVariables,
+      ];
+    },
+    standardAttributeVariables() {
      return MESSAGE_VARIABLES.filter(variable => {
        return (
          variable.label.includes(this.searchKey) ||
@@ -34,6 +49,20 @@ export default {
        description: variable.label,
      }));
    },
+    customAttributeVariables() {
+      return this.customAttributes.map(attribute => {
+        const attributePrefix =
+          attribute.attribute_model === 'conversation_attribute'
+            ? 'conversation'
+            : 'contact';
+
+        return {
+          label: `${attributePrefix}.custom_attribute.${attribute.attribute_key}`,
+          key: `${attributePrefix}.custom_attribute.${attribute.attribute_key}`,
+          description: attribute.attribute_description,
+        };
+      });
+    },
  },
  methods: {
    handleVariableClick(item = {}) {
@@ -5,7 +5,7 @@
        class="cursor-pointer py-2 pr-1.5 pl-2 rounded-tl-md rounded-bl-md flex items-center justify-center gap-1.5 bg-slate-25 dark:bg-slate-700 h-10 w-14"
        @click="toggleCountryDropdown"
      >
-        <h5 v-if="activeCountry.emoji" class="mb-0">
+        <h5 v-if="activeCountry" class="mb-0">
          {{ activeCountry.emoji }}
        </h5>
        <fluent-icon v-else icon="globe" class="fluent-icon" size="16" />
@@ -1,20 +1,40 @@
 <template>
-  <div v-if="items.length" ref="mentionsListContainer" class="mention--box">
+  <div
+    ref="mentionsListContainer"
+    class="bg-white dark:bg-slate-800 rounded-md overflow-auto absolute w-full z-20 pb-0 shadow-md left-0 bottom-full max-h-[9.75rem] border border-solid border-slate-100 dark:border-slate-700 mention--box"
+  >
    <ul class="vertical dropdown menu">
      <woot-dropdown-item
        v-for="(item, index) in items"
        :id="`mention-item-${index}`"
        :key="item.key"
+        class="!mb-0"
        @mouseover="onHover(index)"
      >
-        <woot-button
-          class="canned-item__button"
-          :variant="index === selectedIndex ? '' : 'clear'"
-          :class="{ active: index === selectedIndex }"
+        <button
+          class="flex group flex-col gap-0.5 overflow-hidden cursor-pointer items-start py-2.5 px-2.5 justify-center w-full h-full text-left hover:bg-woot-50 dark:hover:bg-woot-800 border-b border-solid border-slate-100 dark:border-slate-700"
+          :class="{
+            ' bg-woot-25 dark:bg-woot-800': index === selectedIndex,
+          }"
          @click="onListItemSelection(index)"
        >
-          <strong>{{ item.label }}</strong> - {{ item.description }}
-        </woot-button>
+          <p
+            class="text-slate-900 dark:text-slate-100 group-hover:text-woot-500 dark:group-hover:text-woot-500 font-medium mb-0 text-sm overflow-hidden text-ellipsis whitespace-nowrap min-w-0 max-w-full"
+            :class="{
+              'text-woot-500 dark:text-woot-500': index === selectedIndex,
+            }"
+          >
+            {{ item.description }}
+          </p>
+          <p
+            class="text-slate-500 dark:text-slate-300 group-hover:text-woot-500 dark:group-hover:text-woot-500 mb-0 text-xs overflow-hidden text-ellipsis whitespace-nowrap min-w-0 max-w-full"
+            :class="{
+              'text-woot-500 dark:text-woot-500': index === selectedIndex,
+            }"
+          >
+            {{ variableKey(item) }}
+          </p>
+        </button>
      </woot-dropdown-item>
    </ul>
  </div>
@@ -29,6 +49,10 @@ export default {
      type: Array,
      default: () => {},
    },
+    type: {
+      type: String,
+      default: 'canned',
+    },
  },
  data() {
    return {
@@ -73,28 +97,17 @@ export default {
    onSelect() {
      this.$emit('mention-select', this.items[this.selectedIndex]);
    },
+    variableKey(item = {}) {
+      return this.type === 'variable' ? `{{${item.label}}}` : `/${item.label}`;
+    },
  },
 };
 </script>

 <style scoped lang="scss">
 .mention--box {
-  @apply bg-white dark:bg-slate-700 rounded-md overflow-auto absolute w-full z-20 pt-2 px-2 pb-0 shadow-md left-0 bottom-full max-h-[9.75rem] border-t border-solid border-slate-75 dark:border-slate-800;
-
-  .dropdown-menu__item:last-child {
-    @apply pb-1;
-  }
-
-  .active {
-    @apply text-white dark:text-white;
-
-    &:hover {
-      @apply bg-woot-700 dark:bg-woot-700;
-    }
-  }
-
-  .button {
-    @apply transition-none h-8 leading-[1.4];
+  .dropdown-menu__item:last-child > button {
+    @apply border-0;
  }
 }

@@ -10,6 +10,7 @@ export class DataManager {

  async initDb() {
    if (this.db) return this.db;
+    const dbName = `cw-store-${this.accountId}`;
    this.db = await openDB(`cw-store-${this.accountId}`, DATA_VERSION, {
      upgrade(db) {
        db.createObjectStore('cache-keys');
@@ -19,6 +20,13 @@ export class DataManager {
      },
    });

+    // Store the database name in LocalStorage
+    const dbNames = JSON.parse(localStorage.getItem('cw-idb-names') || '[]');
+    if (!dbNames.includes(dbName)) {
+      dbNames.push(dbName);
+      localStorage.setItem('cw-idb-names', JSON.stringify(dbNames));
+    }
+
    return this.db;
  }

@@ -47,6 +47,8 @@ export const getCustomFields = ({ standardFields, customAttributes }) => {
        type: attribute.attribute_display_type,
        values: attribute.attribute_values,
        field_type: attribute.attribute_model,
+        regex_pattern: attribute.regex_pattern,
+        regex_cue: attribute.regex_cue,
        required: false,
        enabled: false,
      });
@@ -44,4 +44,18 @@ export default {
      created_at: '2021-11-29T10:20:04.563Z',
    },
  ],
+  customAttributesWithRegex: [
+    {
+      id: 2,
+      attribute_description: 'Test contact Attribute',
+      attribute_display_name: 'Test contact Attribute',
+      attribute_display_type: 'text',
+      attribute_key: 'test_contact_attribute',
+      attribute_model: 'contact_attribute',
+      attribute_values: Array(0),
+      created_at: '2023-09-20T10:20:04.563Z',
+      regex_pattern: '^w+$',
+      regex_cue: 'It should be a combination of alphabets and numbers',
+    },
+  ],
 };
@@ -5,7 +5,8 @@ import {
 } from '../preChat';
 import inboxFixture from './inboxFixture';

-const { customFields, customAttributes } = inboxFixture;
+const { customFields, customAttributes, customAttributesWithRegex } =
+  inboxFixture;
 describe('#Pre chat Helpers', () => {
  describe('getPreChatFields', () => {
    it('should return correct pre-chat fields form options passed', () => {
@@ -27,7 +28,6 @@ describe('#Pre chat Helpers', () => {
          placeholder: 'Please enter your email address',
          type: 'email',
          field_type: 'standard',
-
          required: false,
          enabled: false,
        },
@@ -71,6 +71,26 @@ describe('#Pre chat Helpers', () => {
          values: [],
        },
      ]);
+
+      expect(
+        getCustomFields({
+          standardFields: { pre_chat_fields: customFields.pre_chat_fields },
+          customAttributes: customAttributesWithRegex,
+        })
+      ).toEqual([
+        {
+          enabled: false,
+          label: 'Test contact Attribute',
+          placeholder: 'Test contact Attribute',
+          name: 'test_contact_attribute',
+          required: false,
+          field_type: 'contact_attribute',
+          type: 'text',
+          values: [],
+          regex_pattern: '^w+$',
+          regex_cue: 'It should be a combination of alphabets and numbers',
+        },
+      ]);
    });
  });
 });
@@ -1,18 +1,18 @@
 {
  "FILTER": {
-    "TITLE": "Filter Conversations",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "TITLE": "Filter conversations",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
    "EDIT_CUSTOM_FILTER": "Edit Folder",
    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Add Filter",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
    "SUBMIT_BUTTON_LABEL": "Apply filters",
    "UPDATE_BUTTON_LABEL": "Update folder",
    "CANCEL_BUTTON_LABEL": "Cancel",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
-    "EMPTY_VALUE_ERROR": "Value is required",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
    "FOLDER_LABEL": "Folder Name",
    "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Value is required.",
    "TOOLTIP_LABEL": "Filter conversations",
    "QUERY_DROPDOWN_LABELS": {
      "AND": "AND",
@@ -36,44 +36,44 @@
    },
    "ATTRIBUTES": {
      "STATUS": "Status",
-      "ASSIGNEE_NAME": "Assignee Name",
-      "INBOX_NAME": "Inbox Name",
-      "TEAM_NAME": "Team Name",
-      "CONVERSATION_IDENTIFIER": "Conversation Identifier",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Labels",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "Browser language",
      "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Country Name",
+      "COUNTRY_NAME": "Country name",
      "REFERER_LINK": "Referer link",
      "CUSTOM_ATTRIBUTE_LIST": "List",
      "CUSTOM_ATTRIBUTE_TEXT": "Text",
      "CUSTOM_ATTRIBUTE_NUMBER": "Number",
      "CUSTOM_ATTRIBUTE_LINK": "Link",
      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Last Activity"
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity"
    },
    "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Custom Attributes"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
    },
    "CUSTOM_VIEWS": {
      "ADD": {
        "TITLE": "Do you want to save this filter?",
        "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
        "SAVE_BUTTON": "Save filter",
        "CANCEL_BUTTON": "Cancel",
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
        }
      },
      "EDIT": {
@@ -83,19 +83,19 @@
        "DELETE_BUTTON": "Delete filter",
        "MODAL": {
          "CONFIRM": {
-            "TITLE": "Confirm Deletion",
+            "TITLE": "Confirm deletion",
            "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Yes, Delete",
-            "NO": "No, Keep it"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
          }
        },
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
        }
      }
    }
@@ -1,73 +1,73 @@
 {
  "AGENT_BOTS": {
    "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
    "CSML_BOT_EDITOR": {
      "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
      },
      "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
        "PLACEHOLDER": "What does this bot do?"
      },
      "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
      },
      "SUBMIT": "Validate and save"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
      "SUBMIT": "Update",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
      "TITLE": "Configure new bot",
      "CANCEL_BUTTON_TEXT": "Cancel",
      "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
      }
    },
    "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
    },
    "DELETE": {
      "BUTTON_TEXT": "Delete",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
      "SUBMIT": "Delete",
      "CANCEL_BUTTON_TEXT": "Cancel",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
      "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
      }
    },
    "EDIT": {
      "BUTTON_TEXT": "Edit",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
      "CANCEL_BUTTON_TEXT": "Cancel",
      "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
    "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
    }
  }
 }
@@ -1,40 +1,40 @@
 {
  "BULK_ACTION": {
    "CONVERSATIONS_SELECTED": "%{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Select Agent",
+    "AGENT_SELECT_LABEL": "Select agent",
    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign %{conversationCount} %{conversationLabel} to",
    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign %{conversationCount} %{conversationLabel}?",
    "GO_BACK_LABEL": "Go back",
    "ASSIGN_LABEL": "Assign",
    "YES": "Yes",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Assign agent",
    "ASSIGN_TEAM_TOOLTIP": "Assign team",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Loading agents",
    "UPDATE": {
      "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
      "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
    },
    "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
      "NO_LABELS_FOUND": "No labels found for",
      "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Select team",
      "NONE": "None",
      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
    }
  }
 }
@@ -1,75 +1,75 @@
 {
  "CANNED_MGMT": {
    "HEADER": "Canned Responses",
-    "HEADER_BTN_TXT": "Add Canned Response",
-    "LOADING": "Fetching Canned Responses",
-    "SEARCH_404": "There are no items matching this query",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "There are no items matching this query.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
    "LIST": {
      "404": "There are no canned responses available in this account.",
      "TITLE": "Manage canned responses",
-      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to tickets.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "TABLE_HEADER": [
-        "Short Code",
+        "Short code",
        "Content",
        "Actions"
      ]
    },
    "ADD": {
-      "TITLE": "Add Canned Response",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "CANCEL_BUTTON_TEXT": "Cancel",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Please enter a short code",
-          "ERROR": "Short Code is required"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
        },
        "CONTENT": {
-          "LABEL": "Content",
-          "PLACEHOLDER": "Please enter a content",
-          "ERROR": "Content is required"
+          "LABEL": "Message",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
        },
        "SUBMIT": "Submit"
      },
      "API": {
-        "SUCCESS_MESSAGE": "Canned Response added successfully",
-        "ERROR_MESSAGE": "Could not create canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
      }
    },
    "EDIT": {
-      "TITLE": "Edit Canned Response",
+      "TITLE": "Edit canned response",
      "CANCEL_BUTTON_TEXT": "Cancel",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Please enter a shortcode",
-          "ERROR": "Short Code is required"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
        },
        "CONTENT": {
-          "LABEL": "Content",
-          "PLACEHOLDER": "Please enter a content",
-          "ERROR": "Content is required"
+          "LABEL": "Message",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
        },
        "SUBMIT": "Submit"
      },
      "BUTTON_TEXT": "Edit",
      "API": {
-        "SUCCESS_MESSAGE": "Canned Response updated successfully",
-        "ERROR_MESSAGE": "Could not update canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
      }
    },
    "DELETE": {
      "BUTTON_TEXT": "Delete",
      "API": {
-        "SUCCESS_MESSAGE": "Canned response deleted successfully",
-        "ERROR_MESSAGE": "Could not delete canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
      },
      "CONFIRM": {
-        "TITLE": "Confirm Deletion",
+        "TITLE": "Confirm deletion",
        "MESSAGE": "Are you sure to delete ",
-        "YES": "Yes, Delete ",
-        "NO": "No, Keep "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
      }
    }
  }
@@ -51,18 +51,30 @@
        "ACTIVE": "Last activity"
      }
    },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
      },
-      "sort_on_created_at": {
-        "TEXT": "Created at"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
      },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
      },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
      }
    },
    "ATTACHMENTS": {
@@ -41,6 +41,9 @@
    "SAVE_CONTACT": "Save",
    "UPLOADING_ATTACHMENTS": "Uploading attachments...",
    "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
    "NO_RESPONSE": "No response",
@@ -139,6 +142,7 @@
      "PRIVATE_NOTE": "Private Note",
      "SEND": "Send",
      "CREATE": "Add Note",
+      "INSERT_READ_MORE": "Read more",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
      "TIP_FORMAT_ICON": "Show rich text editor",
@@ -92,7 +92,7 @@
  },
  "NETWORK": {
    "NOTIFICATION": {
-      "TEXT": "Disconnected from Chatwoot"
+      "OFFLINE": "Offline"
    },
    "BUTTON": {
      "REFRESH": "Refresh"
@@ -3,6 +3,7 @@
    "HEADER": {
      "FILTER": "Filter by",
      "SORT": "Sort by",
+      "LOCALE": "Locale",
      "SETTINGS_BUTTON": "Settings",
      "NEW_BUTTON": "New Article",
      "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
        "MINE": "My Articles",
        "DRAFT": "Draft Articles",
        "ARCHIVED": "Archived Articles"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
      }
    },
    "EDIT_HEADER": {
@@ -76,6 +83,9 @@
    },
    "ARTICLE_SEARCH_RESULT": {
      "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
      "INSERT_ARTICLE": "Insert",
      "NO_RESULT": "No articles found",
      "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
        "LOGO": {
          "LABEL": "Logo",
          "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
        },
        "NAME": {
          "LABEL": "Name",
@@ -426,6 +439,21 @@
        }
      }
    },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Search",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Close",
+      "BACK": "Back",
+      "BACK_RESULTS": "Back to results"
+    },
    "UPGRADE_PAGE": {
      "TITLE": "Help Center",
      "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",
@@ -1,18 +1,18 @@
 {
  "FILTER": {
    "TITLE": "تصفية المحادثات",
-    "SUBTITLE": "إضافة فلاتر أدناه واضغط على 'إرسال' لتصفية المحادثات.",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
    "EDIT_CUSTOM_FILTER": "Edit Folder",
    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "إضافة عامل تصفية",
-    "FILTER_DELETE_ERROR": "يجب أن يكون لديك عامل تصفية واحد على الأقل للحفظ",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
    "SUBMIT_BUTTON_LABEL": "تطبيق عامل التصفية",
    "UPDATE_BUTTON_LABEL": "Update folder",
    "CANCEL_BUTTON_LABEL": "إلغاء",
-    "CLEAR_BUTTON_LABEL": "مسح عامل التصفية",
-    "EMPTY_VALUE_ERROR": "القيمة مطلوبة",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
    "FOLDER_LABEL": "Folder Name",
    "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "القيمة مطلوبة.",
    "TOOLTIP_LABEL": "تصفية المحادثات",
    "QUERY_DROPDOWN_LABELS": {
      "AND": "و",
@@ -36,15 +36,15 @@
    },
    "ATTRIBUTES": {
      "STATUS": "الحالة",
-      "ASSIGNEE_NAME": "اسم المحال إليه",
-      "INBOX_NAME": "اسم صندوق الوارد لقناة التواصل",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "اسم صندوق الوارد",
      "TEAM_NAME": "اسم الفريق",
-      "CONVERSATION_IDENTIFIER": "معرف المحادثة",
-      "CAMPAIGN_NAME": "اسم الحملة",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "الوسوم",
-      "BROWSER_LANGUAGE": "لغة المتصفح",
+      "BROWSER_LANGUAGE": "Browser language",
      "PRIORITY": "الأولوية",
-      "COUNTRY_NAME": "اسم الدولة",
+      "COUNTRY_NAME": "Country name",
      "REFERER_LINK": "رابط المرجع",
      "CUSTOM_ATTRIBUTE_LIST": "القائمة",
      "CUSTOM_ATTRIBUTE_TEXT": "النص",
@@ -52,28 +52,28 @@
      "CUSTOM_ATTRIBUTE_LINK": "الرابط",
      "CUSTOM_ATTRIBUTE_CHECKBOX": "مربع",
      "CREATED_AT": "تم إنشاؤها في",
-      "LAST_ACTIVITY": "آخر نشاط"
+      "LAST_ACTIVITY": "النشاط الأخير"
    },
    "GROUPS": {
-      "STANDARD_FILTERS": "الفلاتر القياسية",
-      "ADDITIONAL_FILTERS": "فلاتر إضافية",
-      "CUSTOM_ATTRIBUTES": "سمات مخصصة"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
    },
    "CUSTOM_VIEWS": {
      "ADD": {
        "TITLE": "هل تريد حفظ هذا الفلتر؟",
        "LABEL": "تسمية هذا الفلتر",
-        "PLACEHOLDER": "أدخل اسم لهذا الفلتر",
-        "ERROR_MESSAGE": "الاسم مطلوب",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "الاسم مطلوب.",
        "SAVE_BUTTON": "حفظ الفلتر",
        "CANCEL_BUTTON": "إلغاء",
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "تم إنشاء طريقة عرض مخصصة بنجاح",
-          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة"
+          "SUCCESS_MESSAGE": "تم إنشاء طريقة عرض مخصصة بنجاح.",
+          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "تم إنشاء طريقة عرض مخصصة بنجاح",
-          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة"
+          "SUCCESS_MESSAGE": "تم إنشاء طريقة عرض مخصصة بنجاح.",
+          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة."
        }
      },
      "EDIT": {
@@ -85,17 +85,17 @@
          "CONFIRM": {
            "TITLE": "تأكيد الحذف",
            "MESSAGE": "هل أنت متأكد من حذف الفلتر ",
-            "YES": "نعم، احذف",
+            "YES": "Yes, delete",
            "NO": "لا، احتفظ به"
          }
        },
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "تم حذف طريقة عرض مخصصة بنجاح",
-          "ERROR_MESSAGE": "حدث خطأ أثناء حذف المجلد"
+          "SUCCESS_MESSAGE": "تم حذف طريقة عرض مخصصة بنجاح.",
+          "ERROR_MESSAGE": "حدث خطأ أثناء حذف المجلد."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "تم حذف العرض المخصص بنجاح",
-          "ERROR_MESSAGE": "حدث خطأ أثناء حذف طريقة عرض مخصصة"
+          "SUCCESS_MESSAGE": "تم حذف العرض المخصص بنجاح.",
+          "ERROR_MESSAGE": "حدث خطأ أثناء حذف طريقة عرض مخصصة."
        }
      }
    }
@@ -1,73 +1,73 @@
 {
  "AGENT_BOTS": {
    "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
    "CSML_BOT_EDITOR": {
      "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
      },
      "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
        "PLACEHOLDER": "What does this bot do?"
      },
      "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
      },
      "SUBMIT": "Validate and save"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
      "SUBMIT": "تحديث",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
      "TITLE": "Configure new bot",
      "CANCEL_BUTTON_TEXT": "إلغاء",
      "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
      }
    },
    "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
    },
    "DELETE": {
      "BUTTON_TEXT": "حذف",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
      "SUBMIT": "حذف",
      "CANCEL_BUTTON_TEXT": "إلغاء",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
      "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
      }
    },
    "EDIT": {
      "BUTTON_TEXT": "تعديل",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
      "CANCEL_BUTTON_TEXT": "إلغاء",
      "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
    "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
    }
  }
 }
@@ -7,34 +7,34 @@
    "GO_BACK_LABEL": "العودة للخلف",
    "ASSIGN_LABEL": "تكليف",
    "YES": "نعم",
-    "ASSIGN_AGENT_TOOLTIP": "إسناد وكيل",
+    "ASSIGN_AGENT_TOOLTIP": "تعيين وكيل",
    "ASSIGN_TEAM_TOOLTIP": "تعيين فريق",
-    "ASSIGN_SUCCESFUL": "تم تعيين المحادثات بنجاح",
-    "ASSIGN_FAILED": "فشل في تعيين المحادثات، الرجاء المحاولة مرة أخرى",
-    "RESOLVE_SUCCESFUL": "تم تسوية المحادثات بنجاح",
-    "RESOLVE_FAILED": "فشل في حل المحادثات، يرجى المحاولة مرة أخرى",
+    "ASSIGN_SUCCESFUL": "تم تعيين المحادثات بنجاح.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "تم تسوية المحادثات بنجاح.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "المحادثات المرئية في هذه الصفحة هي المحددة فقط.",
-    "AGENT_LIST_LOADING": "تحميل الوكلاء",
+    "AGENT_LIST_LOADING": "جاري تحميل الوكلاء",
    "UPDATE": {
      "CHANGE_STATUS": "تغيير الحالة",
-      "SNOOZE_UNTIL_NEXT_REPLY": "غفوة حتى الرد القادم",
+      "SNOOZE_UNTIL_NEXT_REPLY": "غفوة حتى الرد القادم.",
      "UPDATE_SUCCESFUL": "تم تحديث حالة المحادثة بنجاح.",
-      "UPDATE_FAILED": "فشل تحديث المحادثات، الرجاء المحاولة مرة أخرى"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
    },
    "LABELS": {
-      "ASSIGN_LABELS": "تعيين التسميات",
+      "ASSIGN_LABELS": "Assign labels",
      "NO_LABELS_FOUND": "لم يتم العثور على تسميات لـ",
      "ASSIGN_SELECTED_LABELS": "تعيين التسميات المحددة",
-      "ASSIGN_SUCCESFUL": "تم تعيين التسميات بنجاح",
-      "ASSIGN_FAILED": "فشل في تعيين التسميات ، الرجاء المحاولة مرة أخرى"
+      "ASSIGN_SUCCESFUL": "تم تعيين التسميات بنجاح.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
    },
    "TEAMS": {
      "TEAM_SELECT_LABEL": "اختيار فريق",
      "NONE": "لا شيء",
      "NO_TEAMS_AVAILABLE": "لا توجد فرق مضافة إلى هذا الحساب حتى الآن.",
-      "ASSIGN_SELECTED_TEAMS": "تعيين فريق محدد",
-      "ASSIGN_SUCCESFUL": "تم تعيين الفرق بنجاح",
-      "ASSIGN_FAILED": "فشل تعيين الفريق، الرجاء المحاولة مرة أخرى"
+      "ASSIGN_SELECTED_TEAMS": "تعيين فريق محدد.",
+      "ASSIGN_SUCCESFUL": "تم تعيين الفرق بنجاح.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
    }
  }
 }
@@ -1,75 +1,75 @@
 {
  "CANNED_MGMT": {
    "HEADER": "الردود السريعة",
-    "HEADER_BTN_TXT": "إضافة رد جاهز",
-    "LOADING": "جاري جلب الردود الجاهزة",
-    "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام",
-    "SIDEBAR_TXT": "<p><b>الردود الجاهزة</b> </p><p> الردود الجاهزة هي عبارة عن قوالب يتم إعدادها مسبقاً لاستخدامها في كتابة الرسائل والردود للإجابة على اكثر الاسئلة شيوعاً. </p><p> لإضافة قالب جديد، فقط انقر على <b>إضافة رد جاهز</b>. يمكنك أيضاً تعديل أو حذف الردود الجاهزة الأخرى بالنقر على زر التحرير أو الحذف </p><p> يتم تسهيل استخدام الردود المسبقة بواسطة <b>رموز مختصرة</b> لتسريع البحث والوصول إليها. يمكن للموظفين الوصول إلى قوالب الردود الجاهزة أثناء الدردشة عن طريق الضغط على زر <b>'/'</b> ومن ثم الاختصار الخاص بالقالب المراد إدخاله في مربع النص. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
    "LIST": {
      "404": "لا توجد ردود جاهزة متوفرة في هذا الحساب.",
      "TITLE": "إدارة الردود الجاهزة",
-      "DESC": "الردود الجاهزة هي قوالب رسائل معدة مسبقاً يمكن استخدامها لتسريع كتابة الردود في المحادثات.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "TABLE_HEADER": [
-        "الرمز المختصر",
+        "Short code",
        "المحتوى",
        "الإجراءات"
      ]
    },
    "ADD": {
-      "TITLE": "إضافة رد جاهز",
-      "DESC": "الردود الجاهزة هي قوالب رسائل معدة مسبقاً يمكن استخدامها لتسريع كتابة الردود في المحادثات.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "CANCEL_BUTTON_TEXT": "إلغاء",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "الرمز المختصر",
-          "PLACEHOLDER": "الرجاء إدخال رمز مختصر",
-          "ERROR": "الرمز المختصر مطلوب"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
        },
        "CONTENT": {
-          "LABEL": "المحتوى",
-          "PLACEHOLDER": "الرجاء إدخال محتوى",
-          "ERROR": "المحتوى مطلوب"
+          "LABEL": "رسالة",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
        },
        "SUBMIT": "إرسال"
      },
      "API": {
-        "SUCCESS_MESSAGE": "تم إضافة قالب الرد الجاهز بنجاح",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
        "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
      }
    },
    "EDIT": {
-      "TITLE": "تعديل قالب الرد الجاهز",
+      "TITLE": "Edit canned response",
      "CANCEL_BUTTON_TEXT": "إلغاء",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "الرمز المختصر",
-          "PLACEHOLDER": "الرجاء إدخال رمز مختصر",
-          "ERROR": "الرمز المختصر مطلوب"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
        },
        "CONTENT": {
-          "LABEL": "المحتوى",
-          "PLACEHOLDER": "الرجاء إدخال محتوى",
-          "ERROR": "المحتوى مطلوب"
+          "LABEL": "رسالة",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "الرسالة مطلوبة."
        },
        "SUBMIT": "إرسال"
      },
      "BUTTON_TEXT": "تعديل",
      "API": {
-        "SUCCESS_MESSAGE": "تم تحديث قالب الرد الجاهز بنجاح",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
        "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
      }
    },
    "DELETE": {
      "BUTTON_TEXT": "حذف",
      "API": {
-        "SUCCESS_MESSAGE": "تم حذف قالب الرد الجاهز بنجاح",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
        "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
      },
      "CONFIRM": {
        "TITLE": "تأكيد الحذف",
        "MESSAGE": "هل أنت متأكد من الحذف ",
-        "YES": "نعم، احذف ",
-        "NO": "لا، احتفظ "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
      }
    }
  }
@@ -51,18 +51,30 @@
        "ACTIVE": "النشاط الأخير"
      }
    },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "النشاط الأخير"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
      },
-      "sort_on_created_at": {
-        "TEXT": "تم إنشاؤها في"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
      },
-      "sort_on_priority": {
-        "TEXT": "الأولوية"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
      },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
      }
    },
    "ATTACHMENTS": {
@@ -41,6 +41,9 @@
    "SAVE_CONTACT": "حفظ",
    "UPLOADING_ATTACHMENTS": "جاري تحميل المرفقات...",
    "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "SUCCESS_DELETE_MESSAGE": "تم حذف الرسالة بنجاح",
    "FAIL_DELETE_MESSSAGE": "تعذر حذف الرسالة! حاول مرة أخرى",
    "NO_RESPONSE": "لا توجد استجابة",
@@ -139,6 +142,7 @@
      "PRIVATE_NOTE": "إضافة ملاحظة خاصة",
      "SEND": "إرسال",
      "CREATE": "إضافة ملاحظة",
+      "INSERT_READ_MORE": "Read more",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
      "TIP_FORMAT_ICON": "عرض محرر النصوص",
@@ -92,7 +92,7 @@
  },
  "NETWORK": {
    "NOTIFICATION": {
-      "TEXT": "قطع الاتصال من Chatwoot"
+      "OFFLINE": "غير متصل"
    },
    "BUTTON": {
      "REFRESH": "تحديث"
@@ -3,6 +3,7 @@
    "HEADER": {
      "FILTER": "تصفية حسب",
      "SORT": "ترتيب حسب",
+      "LOCALE": "اللغة",
      "SETTINGS_BUTTON": "الإعدادات",
      "NEW_BUTTON": "مقالة جديدة",
      "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
        "MINE": "مقالاتي",
        "DRAFT": "مقالات مسودة",
        "ARCHIVED": "المقالات المؤرشفة"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
      }
    },
    "EDIT_HEADER": {
@@ -76,6 +83,9 @@
    },
    "ARTICLE_SEARCH_RESULT": {
      "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "يبحث...",
      "INSERT_ARTICLE": "Insert",
      "NO_RESULT": "No articles found",
      "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
        "LOGO": {
          "LABEL": "Logo",
          "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
        },
        "NAME": {
          "LABEL": "الاسم",
@@ -426,6 +439,21 @@
        }
      }
    },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "يبحث...",
+      "SEARCH_BUTTON": "بحث",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "أغلق",
+      "BACK": "العودة",
+      "BACK_RESULTS": "Back to results"
+    },
    "UPGRADE_PAGE": {
      "TITLE": "Help Center",
      "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",
@@ -1,18 +1,18 @@
 {
  "FILTER": {
    "TITLE": "Филтрирай разговорите",
-    "SUBTITLE": "Добавете филтри по-долу и натиснете „Прилагане на филтри“, за да филтрирате разговорите.",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
    "EDIT_CUSTOM_FILTER": "Edit Folder",
    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Добавяне на филтър",
-    "FILTER_DELETE_ERROR": "За да запазите, трябва да имате поне един филтър",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
    "SUBMIT_BUTTON_LABEL": "Прилагане на филтри",
    "UPDATE_BUTTON_LABEL": "Update folder",
    "CANCEL_BUTTON_LABEL": "Отмени",
-    "CLEAR_BUTTON_LABEL": "Изчисти филтрите",
-    "EMPTY_VALUE_ERROR": "Изисква се стойност",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
    "FOLDER_LABEL": "Folder Name",
    "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Изисква се стойност.",
    "TOOLTIP_LABEL": "Филтрирай разговорите",
    "QUERY_DROPDOWN_LABELS": {
      "AND": "И",
@@ -36,44 +36,44 @@
    },
    "ATTRIBUTES": {
      "STATUS": "Статус",
-      "ASSIGNEE_NAME": "Име на правоприемника",
-      "INBOX_NAME": "Име на входящата кутия",
-      "TEAM_NAME": "Име на екипа",
-      "CONVERSATION_IDENTIFIER": "Идентивикатор на разговор",
-      "CAMPAIGN_NAME": "Име на кампания",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Етикети",
-      "BROWSER_LANGUAGE": "Език на браузъра",
+      "BROWSER_LANGUAGE": "Browser language",
      "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Име на държавата",
+      "COUNTRY_NAME": "Country name",
      "REFERER_LINK": "Референтна връзка",
      "CUSTOM_ATTRIBUTE_LIST": "List",
      "CUSTOM_ATTRIBUTE_TEXT": "Text",
      "CUSTOM_ATTRIBUTE_NUMBER": "Number",
      "CUSTOM_ATTRIBUTE_LINK": "Link",
      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Последна активност"
+      "CREATED_AT": "Създаден в",
+      "LAST_ACTIVITY": "Last activity"
    },
    "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Персонализирани атрибути"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
    },
    "CUSTOM_VIEWS": {
      "ADD": {
        "TITLE": "Do you want to save this filter?",
        "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
        "SAVE_BUTTON": "Save filter",
        "CANCEL_BUTTON": "Отмени",
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
        }
      },
      "EDIT": {
@@ -85,17 +85,17 @@
          "CONFIRM": {
            "TITLE": "Потвърди изтриването",
            "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Да, изтрий",
-            "NO": "No, Keep it"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
          }
        },
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
        }
      }
    }
@@ -1,73 +1,73 @@
 {
  "AGENT_BOTS": {
    "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
    "CSML_BOT_EDITOR": {
      "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
      },
      "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
        "PLACEHOLDER": "What does this bot do?"
      },
      "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
      },
      "SUBMIT": "Validate and save"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
      "SUBMIT": "Обновяване",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
      "TITLE": "Configure new bot",
      "CANCEL_BUTTON_TEXT": "Отмени",
      "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
      }
    },
    "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
    },
    "DELETE": {
      "BUTTON_TEXT": "Изтрий",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
      "SUBMIT": "Изтрий",
      "CANCEL_BUTTON_TEXT": "Отмени",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
      "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
      }
    },
    "EDIT": {
      "BUTTON_TEXT": "Редактирай",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
      "CANCEL_BUTTON_TEXT": "Отмени",
      "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
    "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
    }
  }
 }
@@ -1,40 +1,40 @@
 {
  "BULK_ACTION": {
    "CONVERSATIONS_SELECTED": "%{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Select Agent",
+    "AGENT_SELECT_LABEL": "Изберете агент",
    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign %{conversationCount} %{conversationLabel} to",
    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign %{conversationCount} %{conversationLabel}?",
    "GO_BACK_LABEL": "Go back",
    "ASSIGN_LABEL": "Assign",
    "YES": "Yes",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Assign agent",
    "ASSIGN_TEAM_TOOLTIP": "Assign team",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Loading agents",
    "UPDATE": {
      "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
      "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
    },
    "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
      "NO_LABELS_FOUND": "No labels found for",
      "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Изберете екип",
      "NONE": "Нито един",
      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
    }
  }
 }
@@ -1,75 +1,75 @@
 {
  "CANNED_MGMT": {
    "HEADER": "Готови отговори",
-    "HEADER_BTN_TXT": "Добавяне на готов отговор",
-    "LOADING": "Извличане на готови отговори",
-    "SEARCH_404": "Няма резултати отговарящи на тази заявка",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "Няма резултати отговарящи на тази заявка.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
    "LIST": {
      "404": "Няма налични готови отговори в този акаунт.",
      "TITLE": "Управлявайте готовите отговори",
-      "DESC": "Готовите отговори са предварително дефинирани шаблони за отговор, които могат да се изпращат бързо в чата.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "TABLE_HEADER": [
-        "Кратък код",
+        "Short code",
        "Съдържание",
        "Действия"
      ]
    },
    "ADD": {
-      "TITLE": "Добавяне на готов отговор",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "CANCEL_BUTTON_TEXT": "Отмени",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "Кратък код",
-          "PLACEHOLDER": "Please enter a short code",
-          "ERROR": "Краткия код е задължителен"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
        },
        "CONTENT": {
-          "LABEL": "Съдържание",
-          "PLACEHOLDER": "Моля, въведете съдържание",
-          "ERROR": "Съдържанието е задължително"
+          "LABEL": "Съобщение",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
        },
        "SUBMIT": "Изпращане"
      },
      "API": {
-        "SUCCESS_MESSAGE": "Готовия отговор е добавен успешно",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
        "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
      }
    },
    "EDIT": {
-      "TITLE": "Промени готовия отговор",
+      "TITLE": "Edit canned response",
      "CANCEL_BUTTON_TEXT": "Отмени",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "Кратък код",
-          "PLACEHOLDER": "Моля, въведете кратък код",
-          "ERROR": "Краткия код е задължителен"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
        },
        "CONTENT": {
-          "LABEL": "Съдържание",
-          "PLACEHOLDER": "Моля, въведете съдържание",
-          "ERROR": "Съдържанието е задължително"
+          "LABEL": "Съобщение",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
        },
        "SUBMIT": "Изпращане"
      },
      "BUTTON_TEXT": "Редактирай",
      "API": {
-        "SUCCESS_MESSAGE": "Готовия отговор е обновен успешно",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
        "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
      }
    },
    "DELETE": {
      "BUTTON_TEXT": "Изтрий",
      "API": {
-        "SUCCESS_MESSAGE": "Готовия отговор е изтрит успешно",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
        "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
      },
      "CONFIRM": {
        "TITLE": "Потвърди изтриването",
        "MESSAGE": "Сигурни ли сте за изтриването ",
-        "YES": "Да, изтрий ",
-        "NO": "Не, запази "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
      }
    }
  }
@@ -51,18 +51,30 @@
        "ACTIVE": "Last activity"
      }
    },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
      },
-      "sort_on_created_at": {
-        "TEXT": "Създаден в"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
      },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
      },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
      }
    },
    "ATTACHMENTS": {
@@ -41,6 +41,9 @@
    "SAVE_CONTACT": "Save",
    "UPLOADING_ATTACHMENTS": "Uploading attachments...",
    "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
    "NO_RESPONSE": "No response",
@@ -139,6 +142,7 @@
      "PRIVATE_NOTE": "Private Note",
      "SEND": "Send",
      "CREATE": "Add Note",
+      "INSERT_READ_MORE": "Read more",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
      "TIP_FORMAT_ICON": "Show rich text editor",
@@ -92,7 +92,7 @@
  },
  "NETWORK": {
    "NOTIFICATION": {
-      "TEXT": "Disconnected from Chatwoot"
+      "OFFLINE": "Offline"
    },
    "BUTTON": {
      "REFRESH": "Refresh"
@@ -3,6 +3,7 @@
    "HEADER": {
      "FILTER": "Filter by",
      "SORT": "Sort by",
+      "LOCALE": "Locale",
      "SETTINGS_BUTTON": "Settings",
      "NEW_BUTTON": "New Article",
      "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
        "MINE": "My Articles",
        "DRAFT": "Draft Articles",
        "ARCHIVED": "Archived Articles"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
      }
    },
    "EDIT_HEADER": {
@@ -76,6 +83,9 @@
    },
    "ARTICLE_SEARCH_RESULT": {
      "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
      "INSERT_ARTICLE": "Insert",
      "NO_RESULT": "No articles found",
      "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
        "LOGO": {
          "LABEL": "Logo",
          "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
        },
        "NAME": {
          "LABEL": "Име",
@@ -426,6 +439,21 @@
        }
      }
    },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Търсене",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Затвори",
+      "BACK": "Back",
+      "BACK_RESULTS": "Back to results"
+    },
    "UPGRADE_PAGE": {
      "TITLE": "Help Center",
      "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",
@@ -1,18 +1,18 @@
 {
  "FILTER": {
    "TITLE": "Filtre de converses",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
    "EDIT_CUSTOM_FILTER": "Edit Folder",
    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Afegeix filtre",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
    "SUBMIT_BUTTON_LABEL": "Aplicar filtres",
    "UPDATE_BUTTON_LABEL": "Update folder",
    "CANCEL_BUTTON_LABEL": "Cancel·la",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
-    "EMPTY_VALUE_ERROR": "El valor és necessari",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
    "FOLDER_LABEL": "Folder Name",
    "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "El valor és necessari.",
    "TOOLTIP_LABEL": "Filtre de converses",
    "QUERY_DROPDOWN_LABELS": {
      "AND": "I",
@@ -36,44 +36,44 @@
    },
    "ATTRIBUTES": {
      "STATUS": "Estat",
-      "ASSIGNEE_NAME": "Assignee Name",
-      "INBOX_NAME": "Nom de la safata d'entrada",
-      "TEAM_NAME": "Nom de l'equip",
-      "CONVERSATION_IDENTIFIER": "Identificador de la conversa",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Etiquetes",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "Browser language",
      "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Nom del país",
+      "COUNTRY_NAME": "Country name",
      "REFERER_LINK": "Referer link",
      "CUSTOM_ATTRIBUTE_LIST": "List",
      "CUSTOM_ATTRIBUTE_TEXT": "Llista",
      "CUSTOM_ATTRIBUTE_NUMBER": "Número",
      "CUSTOM_ATTRIBUTE_LINK": "Enllaç",
      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Last Activity"
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity"
    },
    "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Atributs personalitzats"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
    },
    "CUSTOM_VIEWS": {
      "ADD": {
        "TITLE": "Do you want to save this filter?",
        "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
        "SAVE_BUTTON": "Save filter",
        "CANCEL_BUTTON": "Cancel·la",
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
        }
      },
      "EDIT": {
@@ -83,19 +83,19 @@
        "DELETE_BUTTON": "Delete filter",
        "MODAL": {
          "CONFIRM": {
-            "TITLE": "Confirma l'esborrat",
+            "TITLE": "Confirm deletion",
            "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Si, esborra",
-            "NO": "No, manten-la"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
          }
        },
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
        }
      }
    }
@@ -1,73 +1,73 @@
 {
  "AGENT_BOTS": {
    "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
    "CSML_BOT_EDITOR": {
      "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
      },
      "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
        "PLACEHOLDER": "What does this bot do?"
      },
      "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
      },
      "SUBMIT": "Validate and save"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
      "SUBMIT": "Actualitza",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
      "TITLE": "Configure new bot",
      "CANCEL_BUTTON_TEXT": "Cancel·la",
      "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
      }
    },
    "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
    },
    "DELETE": {
      "BUTTON_TEXT": "Esborrar",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
      "SUBMIT": "Esborrar",
      "CANCEL_BUTTON_TEXT": "Cancel·la",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
      "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
      }
    },
    "EDIT": {
      "BUTTON_TEXT": "Edita",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
      "CANCEL_BUTTON_TEXT": "Cancel·la",
      "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
    "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
    }
  }
 }
@@ -7,34 +7,34 @@
    "GO_BACK_LABEL": "Go back",
    "ASSIGN_LABEL": "Assignar",
    "YES": "Si",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Assign agent",
    "ASSIGN_TEAM_TOOLTIP": "Assign team",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Loading agents",
    "UPDATE": {
      "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
      "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
    },
    "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
      "NO_LABELS_FOUND": "No labels found for",
      "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Selecciona equip",
      "NONE": "Ningú",
      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
    }
  }
 }
@@ -1,75 +1,75 @@
 {
  "CANNED_MGMT": {
    "HEADER": "Respostes predeterminades",
-    "HEADER_BTN_TXT": "Afegeix una resposta predeterminada",
-    "LOADING": "S'estan recollint les respostes predeterminades",
-    "SEARCH_404": "No hi ha cap resposta que coincideixi amb aquesta consulta",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "No hi ha cap resposta que coincideixi amb aquesta consulta.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
    "LIST": {
      "404": "No hi ha respostes predeterminades disponibles en aquest compte.",
      "TITLE": "Gestiona les respostes predeterminades",
-      "DESC": "Les respostes predeterminades són plantilles de resposta predefinides que es poden utilitzar per enviar ràpidament respostes a les converses.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "TABLE_HEADER": [
-        "Codi curt",
+        "Short code",
        "Contingut",
        "Accions"
      ]
    },
    "ADD": {
-      "TITLE": "Afegeix Resposta Predeterminada",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "CANCEL_BUTTON_TEXT": "Cancel·la",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "Codi curt",
-          "PLACEHOLDER": "Introduïu un codi curt",
-          "ERROR": "És necessari el codi curt"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
        },
        "CONTENT": {
-          "LABEL": "Contingut",
-          "PLACEHOLDER": "Introduïu un contingut",
-          "ERROR": "És necessari un contingut"
+          "LABEL": "Missatge",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
        },
        "SUBMIT": "Envia"
      },
      "API": {
-        "SUCCESS_MESSAGE": "Resposta predeterminada afegida correctament",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
        "ERROR_MESSAGE": "No s'ha pogut connectar amb el servidor Woot. Torna-ho a provar més endavant"
      }
    },
    "EDIT": {
-      "TITLE": "Edita la resposta predeterminada",
+      "TITLE": "Edit canned response",
      "CANCEL_BUTTON_TEXT": "Cancel·la",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "Codi curt",
-          "PLACEHOLDER": "Introduïu un codi curt",
-          "ERROR": "És necessari el codi curt"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
        },
        "CONTENT": {
-          "LABEL": "Contingut",
-          "PLACEHOLDER": "Introduïu un contingut",
-          "ERROR": "És necessari un contingut"
+          "LABEL": "Missatge",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
        },
        "SUBMIT": "Envia"
      },
      "BUTTON_TEXT": "Edita",
      "API": {
-        "SUCCESS_MESSAGE": "Resposta predeterminada actualitzada correctament",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
        "ERROR_MESSAGE": "No s'ha pogut connectar amb el servidor Woot. Torna-ho a provar més endavant"
      }
    },
    "DELETE": {
      "BUTTON_TEXT": "Esborra",
      "API": {
-        "SUCCESS_MESSAGE": "Resposta predeterminada eliminada correctament",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
        "ERROR_MESSAGE": "No s'ha pogut connectar amb el servidor Woot. Torna-ho a provar més endavant"
      },
      "CONFIRM": {
-        "TITLE": "Confirma esborrat",
+        "TITLE": "Confirm deletion",
        "MESSAGE": "N'estas segur ",
-        "YES": "Si, esborra ",
-        "NO": "No, segueix "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
      }
    }
  }
@@ -51,18 +51,30 @@
        "ACTIVE": "Last activity"
      }
    },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
      },
-      "sort_on_created_at": {
-        "TEXT": "Created at"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
      },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
      },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
      }
    },
    "ATTACHMENTS": {
@@ -41,6 +41,9 @@
    "SAVE_CONTACT": "Save",
    "UPLOADING_ATTACHMENTS": "Pujant fitxers adjunts...",
    "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
    "NO_RESPONSE": "Sense resposta",
@@ -139,6 +142,7 @@
      "PRIVATE_NOTE": "Nota privada",
      "SEND": "Envia",
      "CREATE": "Afegeix una nota",
+      "INSERT_READ_MORE": "Read more",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
      "TIP_FORMAT_ICON": "Mostra l'editor de text enriquit",
@@ -92,7 +92,7 @@
  },
  "NETWORK": {
    "NOTIFICATION": {
-      "TEXT": "Disconnected from Chatwoot"
+      "OFFLINE": "Fora de línia"
    },
    "BUTTON": {
      "REFRESH": "Refresh"
@@ -3,6 +3,7 @@
    "HEADER": {
      "FILTER": "Filter by",
      "SORT": "Sort by",
+      "LOCALE": "Locale",
      "SETTINGS_BUTTON": "Configuracions",
      "NEW_BUTTON": "New Article",
      "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
        "MINE": "My Articles",
        "DRAFT": "Draft Articles",
        "ARCHIVED": "Archived Articles"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
      }
    },
    "EDIT_HEADER": {
@@ -76,6 +83,9 @@
    },
    "ARTICLE_SEARCH_RESULT": {
      "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
      "INSERT_ARTICLE": "Insert",
      "NO_RESULT": "No articles found",
      "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
        "LOGO": {
          "LABEL": "Logo",
          "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
        },
        "NAME": {
          "LABEL": "Nom",
@@ -426,6 +439,21 @@
        }
      }
    },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Cercar",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Tanca",
+      "BACK": "Enrere",
+      "BACK_RESULTS": "Back to results"
+    },
    "UPGRADE_PAGE": {
      "TITLE": "Help Center",
      "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",
@@ -1,18 +1,18 @@
 {
  "FILTER": {
-    "TITLE": "Filter Conversations",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "TITLE": "Filter conversations",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
    "EDIT_CUSTOM_FILTER": "Edit Folder",
    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Add Filter",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
    "SUBMIT_BUTTON_LABEL": "Apply filters",
    "UPDATE_BUTTON_LABEL": "Update folder",
    "CANCEL_BUTTON_LABEL": "Zrušit",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
-    "EMPTY_VALUE_ERROR": "Value is required",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
    "FOLDER_LABEL": "Folder Name",
    "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Hodnota je povinná.",
    "TOOLTIP_LABEL": "Filter conversations",
    "QUERY_DROPDOWN_LABELS": {
      "AND": "AND",
@@ -36,44 +36,44 @@
    },
    "ATTRIBUTES": {
      "STATUS": "Stav",
-      "ASSIGNEE_NAME": "Assignee Name",
-      "INBOX_NAME": "Název schránky",
-      "TEAM_NAME": "Team Name",
-      "CONVERSATION_IDENTIFIER": "Conversation Identifier",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Štítky",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "Browser language",
      "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Country Name",
+      "COUNTRY_NAME": "Country name",
      "REFERER_LINK": "Referer link",
      "CUSTOM_ATTRIBUTE_LIST": "List",
      "CUSTOM_ATTRIBUTE_TEXT": "Text",
      "CUSTOM_ATTRIBUTE_NUMBER": "Number",
      "CUSTOM_ATTRIBUTE_LINK": "Link",
      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Poslední aktivita"
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity"
    },
    "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Vlastní atributy"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
    },
    "CUSTOM_VIEWS": {
      "ADD": {
        "TITLE": "Do you want to save this filter?",
        "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
        "SAVE_BUTTON": "Save filter",
        "CANCEL_BUTTON": "Zrušit",
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
        }
      },
      "EDIT": {
@@ -83,19 +83,19 @@
        "DELETE_BUTTON": "Delete filter",
        "MODAL": {
          "CONFIRM": {
-            "TITLE": "Potvrdit odstranění",
+            "TITLE": "Confirm deletion",
            "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Ano, odstranit",
-            "NO": "No, Keep it"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
          }
        },
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
        }
      }
    }
@@ -1,73 +1,73 @@
 {
  "AGENT_BOTS": {
    "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
    "CSML_BOT_EDITOR": {
      "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
      },
      "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
        "PLACEHOLDER": "What does this bot do?"
      },
      "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
      },
      "SUBMIT": "Validate and save"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
      "SUBMIT": "Aktualizovat",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
      "TITLE": "Configure new bot",
      "CANCEL_BUTTON_TEXT": "Zrušit",
      "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
      }
    },
    "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
    },
    "DELETE": {
      "BUTTON_TEXT": "Vymazat",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
      "SUBMIT": "Vymazat",
      "CANCEL_BUTTON_TEXT": "Zrušit",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
      "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
      }
    },
    "EDIT": {
      "BUTTON_TEXT": "Upravit",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
      "CANCEL_BUTTON_TEXT": "Zrušit",
      "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
    "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
    }
  }
 }
@@ -7,34 +7,34 @@
    "GO_BACK_LABEL": "Go back",
    "ASSIGN_LABEL": "Přiřadit",
    "YES": "Ano",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Přiřadit agenta",
    "ASSIGN_TEAM_TOOLTIP": "Přiřadit tým",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Načítání agentů",
    "UPDATE": {
      "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
      "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
    },
    "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
      "NO_LABELS_FOUND": "No labels found for",
      "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Vybrat tým",
      "NONE": "Nic",
      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
    }
  }
 }
@@ -1,75 +1,75 @@
 {
  "CANNED_MGMT": {
    "HEADER": "Konzervované odpovědi",
-    "HEADER_BTN_TXT": "Přidat konzervovanou odpověď",
-    "LOADING": "Načítání Konzervovaných odpovědí",
-    "SEARCH_404": "Neexistují žádné položky odpovídající tomuto dotazu",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "Neexistují žádné položky odpovídající tomuto dotazu.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
    "LIST": {
      "404": "V tomto účtu nejsou k dispozici žádné konzervované odpovědi.",
      "TITLE": "Spravovat konzervované odpovědi",
-      "DESC": "Konzervované odpovědi jsou předdefinované šablony odpovědí, které lze použít k rychlému zasílání odpovědí na tikety.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "TABLE_HEADER": [
-        "Krátký kód",
+        "Short code",
        "Obsah",
        "Akce"
      ]
    },
    "ADD": {
-      "TITLE": "Přidat konzervovanou odpověď",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "CANCEL_BUTTON_TEXT": "Zrušit",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "Krátký kód",
-          "PLACEHOLDER": "Please enter a short code",
-          "ERROR": "Krátký kód je povinný"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
        },
        "CONTENT": {
-          "LABEL": "Obsah",
-          "PLACEHOLDER": "Zadejte prosím obsah",
-          "ERROR": "Je vyžadován obsah"
+          "LABEL": "Zpráva",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
        },
        "SUBMIT": "Odeslat"
      },
      "API": {
-        "SUCCESS_MESSAGE": "Odpověď v konzervě byla úspěšně přidána",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
        "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
      }
    },
    "EDIT": {
-      "TITLE": "Upravit konzervovanou odpověď",
+      "TITLE": "Edit canned response",
      "CANCEL_BUTTON_TEXT": "Zrušit",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "Krátký kód",
-          "PLACEHOLDER": "Zadejte zkratkový kód",
-          "ERROR": "Krátký kód je povinný"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
        },
        "CONTENT": {
-          "LABEL": "Obsah",
-          "PLACEHOLDER": "Zadejte prosím obsah",
-          "ERROR": "Je vyžadován obsah"
+          "LABEL": "Zpráva",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
        },
        "SUBMIT": "Odeslat"
      },
      "BUTTON_TEXT": "Upravit",
      "API": {
-        "SUCCESS_MESSAGE": "Reakce v konzervě byla úspěšně aktualizována",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
        "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
      }
    },
    "DELETE": {
      "BUTTON_TEXT": "Vymazat",
      "API": {
-        "SUCCESS_MESSAGE": "Odpověď v konzervě byla úspěšně odstraněna",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
        "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
      },
      "CONFIRM": {
-        "TITLE": "Potvrdit odstranění",
+        "TITLE": "Confirm deletion",
        "MESSAGE": "Opravdu chcete odstranit ",
-        "YES": "Ano, odstranit ",
-        "NO": "Ne, zachovat "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
      }
    }
  }
@@ -51,18 +51,30 @@
        "ACTIVE": "Last activity"
      }
    },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
      },
-      "sort_on_created_at": {
-        "TEXT": "Created at"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
      },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
      },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
      }
    },
    "ATTACHMENTS": {
@@ -41,6 +41,9 @@
    "SAVE_CONTACT": "Save",
    "UPLOADING_ATTACHMENTS": "Nahrávání příloh...",
    "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "SUCCESS_DELETE_MESSAGE": "Zpráva byla úspěšně smazána",
    "FAIL_DELETE_MESSSAGE": "Zpráva se nepodařilo odstranit! Zkuste to znovu",
    "NO_RESPONSE": "Bez odpovědi",
@@ -139,6 +142,7 @@
      "PRIVATE_NOTE": "Soukromá poznámka",
      "SEND": "Poslat",
      "CREATE": "Přidat poznámku",
+      "INSERT_READ_MORE": "Read more",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
      "TIP_FORMAT_ICON": "Zobrazit formátovaný textový editor",
@@ -92,7 +92,7 @@
  },
  "NETWORK": {
    "NOTIFICATION": {
-      "TEXT": "Disconnected from Chatwoot"
+      "OFFLINE": "Offline"
    },
    "BUTTON": {
      "REFRESH": "Refresh"
@@ -3,6 +3,7 @@
    "HEADER": {
      "FILTER": "Filtrovat podle",
      "SORT": "Seřadit podle",
+      "LOCALE": "Locale",
      "SETTINGS_BUTTON": "Nastavení",
      "NEW_BUTTON": "Nový článek",
      "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
        "MINE": "Moje články",
        "DRAFT": "Koncepty článků",
        "ARCHIVED": "Archivované články"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
      }
    },
    "EDIT_HEADER": {
@@ -76,6 +83,9 @@
    },
    "ARTICLE_SEARCH_RESULT": {
      "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
      "INSERT_ARTICLE": "Insert",
      "NO_RESULT": "No articles found",
      "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
        "LOGO": {
          "LABEL": "Logo",
          "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
        },
        "NAME": {
          "LABEL": "Název",
@@ -426,6 +439,21 @@
        }
      }
    },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Hledat",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Zavřít",
+      "BACK": "Zpět",
+      "BACK_RESULTS": "Back to results"
+    },
    "UPGRADE_PAGE": {
      "TITLE": "Help Center",
      "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",
@@ -1,18 +1,18 @@
 {
  "FILTER": {
-    "TITLE": "Filtrer Samtaler",
-    "SUBTITLE": "Tilføj filtre nedenfor og tryk på 'Anvend filtre' for at filtrere samtaler.",
+    "TITLE": "Filtrer samtaler",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
    "EDIT_CUSTOM_FILTER": "Edit Folder",
    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Tilføj Filter",
-    "FILTER_DELETE_ERROR": "Du skal have mindst et filter at gemme",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
    "SUBMIT_BUTTON_LABEL": "Anvend filtre",
    "UPDATE_BUTTON_LABEL": "Update folder",
    "CANCEL_BUTTON_LABEL": "Annuller",
-    "CLEAR_BUTTON_LABEL": "Ryd Filtre",
-    "EMPTY_VALUE_ERROR": "Værdi er påkrævet",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
    "FOLDER_LABEL": "Folder Name",
    "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Værdi er påkrævet.",
    "TOOLTIP_LABEL": "Filtrer samtaler",
    "QUERY_DROPDOWN_LABELS": {
      "AND": "OG",
@@ -36,44 +36,44 @@
    },
    "ATTRIBUTES": {
      "STATUS": "Status",
-      "ASSIGNEE_NAME": "Ansvarlig Navn",
-      "INBOX_NAME": "Indbakke Navn",
-      "TEAM_NAME": "Hold Navn",
-      "CONVERSATION_IDENTIFIER": "Conversation Identifier",
-      "CAMPAIGN_NAME": "Kampagne Navn",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Indbakkens navn",
+      "TEAM_NAME": "Team navn",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Etiketter",
-      "BROWSER_LANGUAGE": "Browser Sprog",
+      "BROWSER_LANGUAGE": "Browser language",
      "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Land Navn",
+      "COUNTRY_NAME": "Country name",
      "REFERER_LINK": "Refererer link",
      "CUSTOM_ATTRIBUTE_LIST": "Liste",
      "CUSTOM_ATTRIBUTE_TEXT": "Tekst",
      "CUSTOM_ATTRIBUTE_NUMBER": "Nummer",
      "CUSTOM_ATTRIBUTE_LINK": "Link",
      "CUSTOM_ATTRIBUTE_CHECKBOX": "Afkrydsningsfelt",
-      "CREATED_AT": "Oprettet Den",
-      "LAST_ACTIVITY": "Sidste Aktivitet"
+      "CREATED_AT": "Oprettet den",
+      "LAST_ACTIVITY": "Last activity"
    },
    "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filtre",
-      "ADDITIONAL_FILTERS": "Yderligere Filtre",
-      "CUSTOM_ATTRIBUTES": "Brugerdefinerede Egenskaber"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
    },
    "CUSTOM_VIEWS": {
      "ADD": {
        "TITLE": "Vil du gemme dette filter?",
        "LABEL": "Navngiv dette filter",
-        "PLACEHOLDER": "Angiv et navn for dette filter",
-        "ERROR_MESSAGE": "Navn er påkrævet",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Navn er påkrævet.",
        "SAVE_BUTTON": "Gem filter",
        "CANCEL_BUTTON": "Annuller",
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Mappe oprettet",
-          "ERROR_MESSAGE": "Fejl under oprettelse af mappe"
+          "SUCCESS_MESSAGE": "Mappe oprettet.",
+          "ERROR_MESSAGE": "Fejl under oprettelse af mappe."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segmentet er oprettet",
-          "ERROR_MESSAGE": "Fejl under oprettelse af segment"
+          "SUCCESS_MESSAGE": "Segmentet er oprettet.",
+          "ERROR_MESSAGE": "Fejl under oprettelse af segment."
        }
      },
      "EDIT": {
@@ -83,19 +83,19 @@
        "DELETE_BUTTON": "Slet filter",
        "MODAL": {
          "CONFIRM": {
-            "TITLE": "Bekræft Sletning",
+            "TITLE": "Bekræft sletning",
            "MESSAGE": "Er du sikker på du vil slette filteret ",
-            "YES": "Ja, Slet",
+            "YES": "Yes, delete",
            "NO": "Nej, behold det"
          }
        },
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Mappen blev slettet",
-          "ERROR_MESSAGE": "Fejl under sletning af mappe"
+          "SUCCESS_MESSAGE": "Mappen blev slettet.",
+          "ERROR_MESSAGE": "Fejl under sletning af mappe."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segmentet blev slettet",
-          "ERROR_MESSAGE": "Fejl under sletning af segment"
+          "SUCCESS_MESSAGE": "Segmentet blev slettet.",
+          "ERROR_MESSAGE": "Fejl under sletning af segment."
        }
      }
    }
@@ -1,73 +1,73 @@
 {
  "AGENT_BOTS": {
    "HEADER": "Bots",
-    "LOADING_EDITOR": "Indlæser Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
    "CSML_BOT_EDITOR": {
      "NAME": {
-        "LABEL": "Bot navn",
-        "PLACEHOLDER": "Giv din bot et navn",
-        "ERROR": "Bot navn er påkrævet"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot navn er påkrævet."
      },
      "DESCRIPTION": {
-        "LABEL": "Bot beskrivelse",
+        "LABEL": "Bot description",
        "PLACEHOLDER": "Hvad gør denne bot?"
      },
      "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
      },
      "SUBMIT": "Bekræft og gem"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
      "SUBMIT": "Opdater",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Vælg bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
      "TITLE": "Configure new bot",
      "CANCEL_BUTTON_TEXT": "Annuller",
      "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
      }
    },
    "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
    },
    "DELETE": {
      "BUTTON_TEXT": "Slet",
-      "TITLE": "Slet bot",
+      "TITLE": "Delete bot",
      "SUBMIT": "Slet",
      "CANCEL_BUTTON_TEXT": "Annuller",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
      "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
      }
    },
    "EDIT": {
      "BUTTON_TEXT": "Rediger",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
      "CANCEL_BUTTON_TEXT": "Annuller",
      "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
    "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
    }
  }
 }
@@ -1,40 +1,40 @@
 {
  "BULK_ACTION": {
    "CONVERSATIONS_SELECTED": "%{conversationCount} samtaler valgt",
-    "AGENT_SELECT_LABEL": "Vælg Agent",
+    "AGENT_SELECT_LABEL": "Vælg agent",
    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign %{conversationCount} %{conversationLabel} to",
    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign %{conversationCount} %{conversationLabel}?",
    "GO_BACK_LABEL": "Gå tilbage",
    "ASSIGN_LABEL": "Tildel",
    "YES": "Ja",
-    "ASSIGN_AGENT_TOOLTIP": "Tildel Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Tildel agent",
    "ASSIGN_TEAM_TOOLTIP": "Tildel team",
-    "ASSIGN_SUCCESFUL": "Samtaler tildelt",
-    "ASSIGN_FAILED": "Mislykkedes at tildele samtaler, prøv igen",
-    "RESOLVE_SUCCESFUL": "Samtaler løst med succes",
-    "RESOLVE_FAILED": "Mislykkedes at løse samtaler, prøv igen",
+    "ASSIGN_SUCCESFUL": "Samtaler tildelt.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Samtaler løst med succes.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Samtaler synlig på denne side er kun valgt.",
-    "AGENT_LIST_LOADING": "Indlæser Agenter",
+    "AGENT_LIST_LOADING": "Indlæser agenter",
    "UPDATE": {
      "CHANGE_STATUS": "Skift status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Udsæt til næste svar",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Udsæt til næste svar.",
      "UPDATE_SUCCESFUL": "Samtalens status blev opdateret.",
-      "UPDATE_FAILED": "Mislykkedes at opdatere samtaler, prøv igen"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
    },
    "LABELS": {
-      "ASSIGN_LABELS": "Tildel Etiketter",
+      "ASSIGN_LABELS": "Assign labels",
      "NO_LABELS_FOUND": "Ingen etiketter fundet for",
      "ASSIGN_SELECTED_LABELS": "Tildel valgte etiketter",
-      "ASSIGN_SUCCESFUL": "Etiketter tildelt med succes",
-      "ASSIGN_FAILED": "Kunne ikke tildele etiketter. Prøv igen"
+      "ASSIGN_SUCCESFUL": "Etiketter tildelt med succes.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Vælg Team",
+      "TEAM_SELECT_LABEL": "Vælg hold",
      "NONE": "Ingen",
      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Tildel det valgte team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Tildel det valgte team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
    }
  }
 }
@@ -1,75 +1,75 @@
 {
  "CANNED_MGMT": {
    "HEADER": "Standardsvar Svar",
-    "HEADER_BTN_TXT": "Tilføj Standardsvar",
-    "LOADING": "Henter Standardsvar",
-    "SEARCH_404": "Der er ingen elementer, der matcher denne forespørgsel",
-    "SIDEBAR_TXT": "<p><b>Standardsvar</b> </p><p> Standardsvar er gemte svarskabeloner, som kan bruges til hurtigt at sende et svar på en samtale. </p><p> For at oprette et standardsvar, klik blot på <b>Tilføj standardsvar</b>. Du kan også redigere eller slette et eksisterende standardsvar ved at klikke på Rediger eller Slet knappen </p><p> Standardsvar bruges ved hjælp af <b>Short Codes</b>. Agenter kan tilgå standardsvar på en chat ved at skrive <b>'/'</b> efterfulgt af din short code </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "Der er ingen elementer, der matcher denne forespørgsel.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
    "LIST": {
      "404": "Der er ingen tilgængelige standardsvar på denne konto.",
      "TITLE": "Administrer standardsvar",
-      "DESC": "Standardsvar er foruddefinerede svarskabeloner, som kan bruges til hurtigt at sende svar på tickets.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "TABLE_HEADER": [
-        "Short Code",
+        "Short code",
        "Indhold",
        "Handlinger"
      ]
    },
    "ADD": {
-      "TITLE": "Tilføj Standardsvar",
-      "DESC": "Standardsvar er gemte svarskabeloner, som kan bruges til hurtigt at sende svar til samtalen.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "CANCEL_BUTTON_TEXT": "Annuller",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Indtast venligst en shortcode",
-          "ERROR": "Short Code er påkrævet"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
        },
        "CONTENT": {
-          "LABEL": "Indhold",
-          "PLACEHOLDER": "Indtast venligst indhold",
-          "ERROR": "Indhold er påkrævet"
+          "LABEL": "Besked",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
        },
        "SUBMIT": "Send"
      },
      "API": {
-        "SUCCESS_MESSAGE": "Standardsvar tilføjet",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
        "ERROR_MESSAGE": "Kunne ikke oprette forbindelse til Woot Server, Prøv igen senere"
      }
    },
    "EDIT": {
-      "TITLE": "Rediger Standardsvar",
+      "TITLE": "Edit canned response",
      "CANCEL_BUTTON_TEXT": "Annuller",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Indtast venligst en shortcode",
-          "ERROR": "Short Code er påkrævet"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
        },
        "CONTENT": {
-          "LABEL": "Indhold",
-          "PLACEHOLDER": "Indtast venligst indhold",
-          "ERROR": "Indhold er påkrævet"
+          "LABEL": "Besked",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Beskeden er påkrævet."
        },
        "SUBMIT": "Send"
      },
      "BUTTON_TEXT": "Rediger",
      "API": {
-        "SUCCESS_MESSAGE": "Standardsvar opdateret",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
        "ERROR_MESSAGE": "Kunne ikke oprette forbindelse til Woot Server, Prøv igen senere"
      }
    },
    "DELETE": {
      "BUTTON_TEXT": "Slet",
      "API": {
-        "SUCCESS_MESSAGE": "Standardsvar slettet",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
        "ERROR_MESSAGE": "Kunne ikke oprette forbindelse til Woot Server, Prøv igen senere"
      },
      "CONFIRM": {
-        "TITLE": "Bekræft Sletning",
+        "TITLE": "Bekræft sletning",
        "MESSAGE": "Er du sikker på du vil slette ",
-        "YES": "Ja, Slet ",
-        "NO": "Nej, Behold "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
      }
    }
  }
@@ -51,18 +51,30 @@
        "ACTIVE": "Last activity"
      }
    },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
      },
-      "sort_on_created_at": {
-        "TEXT": "Oprettet den"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
      },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
      },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
      }
    },
    "ATTACHMENTS": {
@@ -41,6 +41,9 @@
    "SAVE_CONTACT": "Save",
    "UPLOADING_ATTACHMENTS": "Uploader vedhæftede filer...",
    "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "SUCCESS_DELETE_MESSAGE": "Besked slettet",
    "FAIL_DELETE_MESSSAGE": "Kunne ikke slette beskeden! Prøv igen",
    "NO_RESPONSE": "Intet svar",
@@ -139,6 +142,7 @@
      "PRIVATE_NOTE": "Privat Note",
      "SEND": "Send",
      "CREATE": "Tilføj Note",
+      "INSERT_READ_MORE": "Read more",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
      "TIP_FORMAT_ICON": "Vis rig teksteditor",
@@ -92,7 +92,7 @@
  },
  "NETWORK": {
    "NOTIFICATION": {
-      "TEXT": "Afbrudt fra Chatwoot"
+      "OFFLINE": "Offline"
    },
    "BUTTON": {
      "REFRESH": "Opdater"
@@ -3,6 +3,7 @@
    "HEADER": {
      "FILTER": "Filtrer efter",
      "SORT": "Sorter efter",
+      "LOCALE": "Landestandard",
      "SETTINGS_BUTTON": "Indstillinger",
      "NEW_BUTTON": "Ny Artikel",
      "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
        "MINE": "Alle Artikler",
        "DRAFT": "Kladde Artikler",
        "ARCHIVED": "Arkiverede Artikler"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
      }
    },
    "EDIT_HEADER": {
@@ -76,6 +83,9 @@
    },
    "ARTICLE_SEARCH_RESULT": {
      "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Søger...",
      "INSERT_ARTICLE": "Insert",
      "NO_RESULT": "No articles found",
      "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
        "LOGO": {
          "LABEL": "Logo",
          "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "Dette logo vil blive vist i portalens header."
+          "HELP_TEXT": "Dette logo vil blive vist i portalens header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
        },
        "NAME": {
          "LABEL": "Navn",
@@ -426,6 +439,21 @@
        }
      }
    },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Søger...",
+      "SEARCH_BUTTON": "Søg",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Luk",
+      "BACK": "Tilbage",
+      "BACK_RESULTS": "Back to results"
+    },
    "UPGRADE_PAGE": {
      "TITLE": "Help Center",
      "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",
@@ -1,18 +1,18 @@
 {
  "FILTER": {
    "TITLE": "Gespräche filtern",
-    "SUBTITLE": "Fügen Sie unten Filter hinzu und klicken Sie auf „Filter anwenden“, um Konversationen zu filtern.",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
    "EDIT_CUSTOM_FILTER": "Edit Folder",
    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Filter hinzufügen",
-    "FILTER_DELETE_ERROR": "Sie sollten mindestens einen Filter zum Speichern haben",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
    "SUBMIT_BUTTON_LABEL": "Filter übernehmen",
    "UPDATE_BUTTON_LABEL": "Update folder",
    "CANCEL_BUTTON_LABEL": "Abbrechen",
-    "CLEAR_BUTTON_LABEL": "Filter zurücksetzen",
-    "EMPTY_VALUE_ERROR": "Wert ist erforderlich",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
    "FOLDER_LABEL": "Folder Name",
    "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Wert ist erforderlich.",
    "TOOLTIP_LABEL": "Gespräche filtern",
    "QUERY_DROPDOWN_LABELS": {
      "AND": "UND",
@@ -36,15 +36,15 @@
    },
    "ATTRIBUTES": {
      "STATUS": "Status",
-      "ASSIGNEE_NAME": "Name des Bevollmächtigten",
+      "ASSIGNEE_NAME": "Assignee name",
      "INBOX_NAME": "Posteingangsname",
      "TEAM_NAME": "Teamname",
-      "CONVERSATION_IDENTIFIER": "Gesprächsidentifikation",
-      "CAMPAIGN_NAME": "Kampagnenname",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Labels",
-      "BROWSER_LANGUAGE": "Browsersprache",
+      "BROWSER_LANGUAGE": "Browser language",
      "PRIORITY": "Priorität",
-      "COUNTRY_NAME": "Ländername",
+      "COUNTRY_NAME": "Country name",
      "REFERER_LINK": "Referer-Link",
      "CUSTOM_ATTRIBUTE_LIST": "Liste",
      "CUSTOM_ATTRIBUTE_TEXT": "Text",
@@ -55,25 +55,25 @@
      "LAST_ACTIVITY": "Letzte Aktivität"
    },
    "GROUPS": {
-      "STANDARD_FILTERS": "Standardfilter",
-      "ADDITIONAL_FILTERS": "Zusätzliche Filter",
-      "CUSTOM_ATTRIBUTES": "Benutzerdefinierte Attribute"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
    },
    "CUSTOM_VIEWS": {
      "ADD": {
        "TITLE": "Möchten Sie diesen Filter speichern?",
        "LABEL": "Diesen Filter benennen",
-        "PLACEHOLDER": "Geben Sie einen Namen für diesen Filter ein",
-        "ERROR_MESSAGE": "Name wird benötigt",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name wird benötigt.",
        "SAVE_BUTTON": "Filter speichern",
        "CANCEL_BUTTON": "Abbrechen",
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Ordner erfolgreich erstellt",
-          "ERROR_MESSAGE": "Fehler beim Erstellen des Ordners"
+          "SUCCESS_MESSAGE": "Ordner erfolgreich erstellt.",
+          "ERROR_MESSAGE": "Fehler beim Erstellen des Ordners."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment erfolgreich erstellt",
-          "ERROR_MESSAGE": "Fehler beim Erstellen des Segments"
+          "SUCCESS_MESSAGE": "Segment erfolgreich erstellt.",
+          "ERROR_MESSAGE": "Fehler beim Erstellen des Segments."
        }
      },
      "EDIT": {
@@ -83,19 +83,19 @@
        "DELETE_BUTTON": "Filter löschen",
        "MODAL": {
          "CONFIRM": {
-            "TITLE": "Löschung bestätigen",
+            "TITLE": "Löschen bestätigen",
            "MESSAGE": "Möchten Sie den Filter wirklich löschen ",
-            "YES": "Ja, löschen",
+            "YES": "Yes, delete",
            "NO": "Nein, behalte es"
          }
        },
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Ordner erfolgreich gelöscht",
-          "ERROR_MESSAGE": "Fehler beim Löschen des Ordners"
+          "SUCCESS_MESSAGE": "Ordner erfolgreich gelöscht.",
+          "ERROR_MESSAGE": "Fehler beim Löschen des Ordners."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment erfolgreich gelöscht",
-          "ERROR_MESSAGE": "Fehler beim Löschen des Segments"
+          "SUCCESS_MESSAGE": "Segment erfolgreich gelöscht.",
+          "ERROR_MESSAGE": "Fehler beim Löschen des Segments."
        }
      }
    }
@@ -1,73 +1,73 @@
 {
  "AGENT_BOTS": {
    "HEADER": "Bots",
-    "LOADING_EDITOR": "Editor wird geladen...",
-    "HEADER_BTN_TXT": "Bot-Konfiguration hinzufügen",
-    "SIDEBAR_TXT": "<p><b>Agenten Bots</b> <p>Agenten Bots erlauben es Ihnen, die Unterhaltungen zu automatisieren</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
    "CSML_BOT_EDITOR": {
      "NAME": {
-        "LABEL": "机器人名称",
-        "PLACEHOLDER": "Geben Sie Ihrem Bot einen Namen",
-        "ERROR": "Bot Name ist erforderlich"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot Name ist erforderlich."
      },
      "DESCRIPTION": {
-        "LABEL": "Bot Beschreibung",
+        "LABEL": "Bot description",
        "PLACEHOLDER": "Was macht dieser Bot?"
      },
      "BOT_CONFIG": {
-        "ERROR": "Bitte geben Sie Ihre CSML Bot-Konfiguration oben ein",
-        "API_ERROR": "Ihre CSML-Konfiguration ist ungültig, bitte korrigieren Sie sie und versuchen es erneut."
+        "ERROR": "Bitte geben Sie Ihre CSML Bot-Konfiguration oben ein.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
      },
      "SUBMIT": "Validieren und speichern"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Agenten-Bot auswählen",
-      "DESC": "Sie können einen Agenten-Bot aus der Liste in diesen Posteingang setzen. Der Bot kann die Unterhaltung anfangs bearbeiten und bei Bedarf an einen Agenten übertragen.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
      "SUBMIT": "Aktualisieren",
-      "DISCONNECT": "Bot trennen",
-      "SUCCESS_MESSAGE": "Agenten-Bot erfolgreich aktualisiert",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Agent-Bot erfolgreich getrennt",
-      "ERROR_MESSAGE": "Konnte den Agenten-Bot nicht aktualisieren, bitte versuchen Sie es später erneut",
-      "DISCONNECTED_ERROR_MESSAGE": "Konnte den Agenten-Bot nicht trennen, bitte versuchen Sie es später erneut",
-      "SELECT_PLACEHOLDER": "Bot auswählen"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Agenten-Bot erfolgreich aktualisiert.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Agent-Bot erfolgreich getrennt.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
      "TITLE": "Neuen Bot konfigurieren",
      "CANCEL_BUTTON_TEXT": "Stornieren",
      "API": {
-        "SUCCESS_MESSAGE": "Bot erfolgreich hinzugefügt",
-        "ERROR_MESSAGE": "Bot konnte nicht hinzugefügt werden, bitte versuchen Sie es später erneut"
+        "SUCCESS_MESSAGE": "Bot erfolgreich hinzugefügt.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
      }
    },
    "LIST": {
-      "404": "Keine Bots gefunden, Sie können einen Bot erstellen, indem Sie auf den 'Neuen Bot konfigurieren' Button klicken ↗",
-      "LOADING": "Bots werden geladen...",
-      "TYPE": "Bot-Typ"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
    },
    "DELETE": {
      "BUTTON_TEXT": "Löschen",
-      "TITLE": "Bot löschen",
+      "TITLE": "Delete bot",
      "SUBMIT": "Löschen",
      "CANCEL_BUTTON_TEXT": "Stornieren",
-      "DESCRIPTION": "Sind Sie sicher, dass Sie diesen Bot löschen wollen? Diese Aktion kann nicht rückgängig gemacht werden",
+      "DESCRIPTION": "Sind Sie sicher, dass Sie diesen Bot löschen wollen? Diese Aktion kann nicht rückgängig gemacht werden.",
      "API": {
-        "SUCCESS_MESSAGE": "Bot erfolgreich gelöscht",
-        "ERROR_MESSAGE": "Konnte den Bot nicht löschen, bitte versuche es später erneut"
+        "SUCCESS_MESSAGE": "Bot erfolgreich gelöscht.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
      }
    },
    "EDIT": {
      "BUTTON_TEXT": "Bearbeiten",
-      "LOADING": "Bots werden geladen...",
-      "TITLE": "Bot bearbeiten",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
      "CANCEL_BUTTON_TEXT": "Stornieren",
      "API": {
-        "SUCCESS_MESSAGE": "Bot erfolgreich aktualisiert",
-        "ERROR_MESSAGE": "Bot konnte nicht aktualisiert werden, bitte versuchen Sie es später erneut"
+        "SUCCESS_MESSAGE": "Bot erfolgreich aktualisiert.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
    "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
    }
  }
 }
@@ -9,32 +9,32 @@
    "YES": "Ja",
    "ASSIGN_AGENT_TOOLTIP": "Agent zuweisen",
    "ASSIGN_TEAM_TOOLTIP": "Team zuweisen",
-    "ASSIGN_SUCCESFUL": "Konversationen erfolgreich zugewiesen",
-    "ASSIGN_FAILED": "Konversationen konnten nicht zugewiesen werden. Bitte versuchen Sie es erneut",
-    "RESOLVE_SUCCESFUL": "Konversationen erfolgreich gelöst",
-    "RESOLVE_FAILED": "Konversationen konnten nicht gelöst werden. Bitte versuchen Sie es erneut",
+    "ASSIGN_SUCCESFUL": "Konversationen erfolgreich zugewiesen.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Konversationen erfolgreich gelöst.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Nur auf dieser Seite sichtbaren Konversationen sind ausgewählt.",
    "AGENT_LIST_LOADING": "Agenten werden geladen",
    "UPDATE": {
      "CHANGE_STATUS": "Status ändern",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Bis zur nächsten Antwort zurückstellen",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Bis zur nächsten Antwort zurückstellen.",
      "UPDATE_SUCCESFUL": "Der Konversationsstatus wurde erfolgreich aktualisiert.",
-      "UPDATE_FAILED": "Konversationen konnten nicht aktualisiert werden. Bitte versuchen Sie es erneut"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
    },
    "LABELS": {
-      "ASSIGN_LABELS": "Labels zuweisen",
+      "ASSIGN_LABELS": "Assign labels",
      "NO_LABELS_FOUND": "Keine Labels gefunden für",
      "ASSIGN_SELECTED_LABELS": "Ausgewählte Labels zuweisen",
-      "ASSIGN_SUCCESFUL": "Labels erfolgreich zugewiesen",
-      "ASSIGN_FAILED": "Label konnten nicht zugewiesen werden. Bitte versuchen Sie es erneut"
+      "ASSIGN_SUCCESFUL": "Labels erfolgreich zugewiesen.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
    },
    "TEAMS": {
      "TEAM_SELECT_LABEL": "Team auswählen",
      "NONE": "Keine",
      "NO_TEAMS_AVAILABLE": "Es wurden noch keine Teams zu diesem Konto hinzugefügt.",
-      "ASSIGN_SELECTED_TEAMS": "Ausgewähltes Team zuweisen",
-      "ASSIGN_SUCCESFUL": "Teams erfolgreich zugewiesen",
-      "ASSIGN_FAILED": "Team konnte nicht zugewiesen werden. Bitte versuche es erneut"
+      "ASSIGN_SELECTED_TEAMS": "Ausgewähltes Team zuweisen.",
+      "ASSIGN_SUCCESFUL": "Teams erfolgreich zugewiesen.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
    }
  }
 }
@@ -1,75 +1,75 @@
 {
  "CANNED_MGMT": {
    "HEADER": "Vorgefertigte Antworten",
-    "HEADER_BTN_TXT": "Vorgefertigte Antwort hinzufügen",
-    "LOADING": "Vorgefertigte Antworten abrufen",
-    "SEARCH_404": "Es gibt keine Elemente, die dieser Abfrage entsprechen",
-    "SIDEBAR_TXT": "<p><b>Vorgefertigte Antworten</b></p><p>Vorgefertigte Antworten sind gespeicherte Vorlagen, die zum schnellen Versenden von Antworten in Konversationen verwendet werden können.</p><p>Um eine vorgefertigte Antwort zu erstellen, klicken Sie einfach auf die Schaltfläche <b>Vorgefertigte Antwort hinzufügen</b>. Sie können auch eine vorhandene gespeicherte Antwort bearbeiten oder löschen, indem Sie auf die Schaltfläche Bearbeiten oder Löschen klicken.</p><p>Vorgefertigte Antworten werden mit Hilfe von Kurzcode verwendet. Agenten können während eines Chats auf vorgefertigte Antworten zugreifen, indem sie einen Schrägstrich <b>'/'</b> gefolgt von dem Kurzcode eingeben.</p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "Es existieren keine Elemente, die dieser Abfrage entsprechen.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
    "LIST": {
      "404": "In diesem Konto sind keine gespeicherten Antworten verfügbar.",
      "TITLE": "Verwalten Sie vordefinierte Antworten",
-      "DESC": "Vorgefertigte Antworten sind vordefinierte Antwortvorlagen, mit denen schnell Antworten auf Tickets gesendet werden können.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "TABLE_HEADER": [
-        "Funktionscode",
+        "Short code",
        "Inhalt",
        "Aktionen"
      ]
    },
    "ADD": {
-      "TITLE": "Vorgefertigte Antwort hinzufügen",
-      "DESC": "Vorgefertigte Antworten sind Vorlagen, die zum schnellen Versenden von Antworten in Konversationen verwendet werden können.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
      "CANCEL_BUTTON_TEXT": "Abbrechen",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "Funktionscode",
-          "PLACEHOLDER": "Bitte geben Sie einen Shortcode ein",
-          "ERROR": "Funktionscode ist erforderlich"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
        },
        "CONTENT": {
-          "LABEL": "Inhalt",
-          "PLACEHOLDER": "Bitte geben Sie einen Inhalt ein",
-          "ERROR": "Inhalt ist erforderlich"
+          "LABEL": "Nachricht",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
        },
        "SUBMIT": "Einreichen"
      },
      "API": {
-        "SUCCESS_MESSAGE": "Vorgefertigte Antwort erfolgreich hinzugefügt",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
        "ERROR_MESSAGE": "Es konnte keine Verbindung zum Woot Server hergestellt werden. Bitte versuchen Sie es später erneut"
      }
    },
    "EDIT": {
-      "TITLE": "Vorgefertigte Antwort bearbeiten",
+      "TITLE": "Edit canned response",
      "CANCEL_BUTTON_TEXT": "Abbrechen",
      "FORM": {
        "SHORT_CODE": {
-          "LABEL": "Funktionscode",
-          "PLACEHOLDER": "Bitte geben Sie einen Shortcode ein",
-          "ERROR": "Funktionscode ist erforderlich"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
        },
        "CONTENT": {
-          "LABEL": "Inhalt",
-          "PLACEHOLDER": "Bitte geben Sie einen Inhalt ein",
-          "ERROR": "Inhalt ist erforderlich"
+          "LABEL": "Nachricht",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Nachricht ist erforderlich."
        },
        "SUBMIT": "Einreichen"
      },
      "BUTTON_TEXT": "Bearbeiten",
      "API": {
-        "SUCCESS_MESSAGE": "Vorgefertigte Antwort erfolgreich aktualisiert",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
        "ERROR_MESSAGE": "Es konnte keine Verbindung zum Woot Server hergestellt werden. Bitte versuchen Sie es später erneut"
      }
    },
    "DELETE": {
      "BUTTON_TEXT": "Löschen",
      "API": {
-        "SUCCESS_MESSAGE": "Vorgefertigte Antwort erfolgreich gelöscht",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
        "ERROR_MESSAGE": "Es konnte keine Verbindung zum Woot Server hergestellt werden. Bitte versuchen Sie es später erneut"
      },
      "CONFIRM": {
-        "TITLE": "Löschung bestätigen",
+        "TITLE": "Löschen bestätigen",
        "MESSAGE": "Bist du sicher, das du das löschen möchtest",
-        "YES": "Ja, löschen",
-        "NO": "Nein, behalten "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
      }
    }
  }
@@ -51,18 +51,30 @@
        "ACTIVE": "Letzte Aktivität"
      }
    },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Letzte Aktivität"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
      },
-      "sort_on_created_at": {
-        "TEXT": "Erstellt am"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
      },
-      "sort_on_priority": {
-        "TEXT": "Priorität"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
      },
-      "sort_on_waiting_since": {
-        "TEXT": "Ausstehende Antwort"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
      }
    },
    "ATTACHMENTS": {
@@ -41,6 +41,9 @@
    "SAVE_CONTACT": "Speichern",
    "UPLOADING_ATTACHMENTS": "Anhänge werden hochgeladen...",
    "REPLIED_TO_STORY": "Auf deine Geschichte geantwortet",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
    "SUCCESS_DELETE_MESSAGE": "Nachricht erfolgreich gelöscht",
    "FAIL_DELETE_MESSSAGE": "Nachricht konnte nicht gelöscht werden! Versuchen Sie es erneut",
    "NO_RESPONSE": "Keine Antwort",
@@ -139,6 +142,7 @@
      "PRIVATE_NOTE": "Private Notiz",
      "SEND": "Senden",
      "CREATE": "Notiz hinzufügen",
+      "INSERT_READ_MORE": "Mehr erfahren",
      "DISMISS_REPLY": "Dismiss reply",
      "REPLYING_TO": "Replying to:",
      "TIP_FORMAT_ICON": "Rich Text Editor anzeigen",
@@ -92,7 +92,7 @@
  },
  "NETWORK": {
    "NOTIFICATION": {
-      "TEXT": "Verbindung zu Chatwoot getrennt"
+      "OFFLINE": "Offline"
    },
    "BUTTON": {
      "REFRESH": "Neu laden"
@@ -3,6 +3,7 @@
    "HEADER": {
      "FILTER": "Filtern nach",
      "SORT": "Sortieren nach",
+      "LOCALE": "Sprache",
      "SETTINGS_BUTTON": "Einstellungen",
      "NEW_BUTTON": "Neuer Artikel",
      "DROPDOWN_OPTIONS": {
@@ -15,6 +16,12 @@
        "MINE": "Meine Artikel",
        "DRAFT": "Artikelentwürfe",
        "ARCHIVED": "Archivierte Artikel"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
      }
    },
    "EDIT_HEADER": {
@@ -76,6 +83,9 @@
    },
    "ARTICLE_SEARCH_RESULT": {
      "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Suchen...",
      "INSERT_ARTICLE": "Insert",
      "NO_RESULT": "No articles found",
      "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +230,10 @@
        "LOGO": {
          "LABEL": "Logo",
          "UPLOAD_BUTTON": "Logo hochladen",
-          "HELP_TEXT": "Dieses Logo wird in der Kopfzeile des Portals angezeigt."
+          "HELP_TEXT": "Dieses Logo wird in der Kopfzeile des Portals angezeigt.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
        },
        "NAME": {
          "LABEL": "Name",
@@ -426,6 +439,21 @@
        }
      }
    },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Suchen...",
+      "SEARCH_BUTTON": "Suchen",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Schließen",
+      "BACK": "Zurück",
+      "BACK_RESULTS": "Back to results"
+    },
    "UPGRADE_PAGE": {
      "TITLE": "Hilfezentrum",
      "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",
@@ -1,18 +1,18 @@
 {
  "FILTER": {
-    "TITLE": "Φίλτρο Συνομιλιών",
-    "SUBTITLE": "Προσθέστε φίλτρα παρακάτω και πατήστε το 'Εφαρμογή φίλτρων' για να φιλτράρετε συνομιλίες.",
-    "EDIT_CUSTOM_FILTER": "Edit Folder",
+    "TITLE": "Φιλτράρισμα συνομιλιών",
+    "SUBTITLE": "Προσθέστε τα φίλτρα σας παρακάτω και πατήστε \"Εφαρμογή φίλτρων\" για να κρατήσετε μόνο το επιθυμητό μέρος της συνομιλίας.",
+    "EDIT_CUSTOM_FILTER": "Επεξεργασία Φακέλου",
    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Προσθήκη Φίλτρου",
-    "FILTER_DELETE_ERROR": "Θα πρέπει να έχετε τουλάχιστον ένα φίλτρο για την αποθήκευση",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
    "SUBMIT_BUTTON_LABEL": "Εφαρμογή φίλτρων",
    "UPDATE_BUTTON_LABEL": "Update folder",
    "CANCEL_BUTTON_LABEL": "Άκυρο",
-    "CLEAR_BUTTON_LABEL": "Εκκαθάριση Φίλτρων",
-    "EMPTY_VALUE_ERROR": "Απαιτείται τιμή",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
    "FOLDER_LABEL": "Folder Name",
    "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Απαιτείται τιμή.",
    "TOOLTIP_LABEL": "Φιλτράρισμα συνομιλιών",
    "QUERY_DROPDOWN_LABELS": {
      "AND": "AND",
@@ -36,15 +36,15 @@
    },
    "ATTRIBUTES": {
      "STATUS": "Κατάσταση",
-      "ASSIGNEE_NAME": "Όνομα Εντεταλμένου",
+      "ASSIGNEE_NAME": "Assignee name",
      "INBOX_NAME": "Όνομα Κιβωτίου",
-      "TEAM_NAME": "Όνομα Ομάδας",
-      "CONVERSATION_IDENTIFIER": "Κωδικός Σινομιλίας",
-      "CAMPAIGN_NAME": "Όνομα Καμπάνιας",
+      "TEAM_NAME": "Όνομα ομάδας",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
      "LABELS": "Ετικέτες",
-      "BROWSER_LANGUAGE": "Γλώσσα Περιήγησης",
+      "BROWSER_LANGUAGE": "Browser language",
      "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Όνομα Χώρας",
+      "COUNTRY_NAME": "Country name",
      "REFERER_LINK": "Σύνδεσμος αναφοράς",
      "CUSTOM_ATTRIBUTE_LIST": "Λίστα",
      "CUSTOM_ATTRIBUTE_TEXT": "Κείμενο",
@@ -52,28 +52,28 @@
      "CUSTOM_ATTRIBUTE_LINK": "Σύνδεσμος",
      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
      "CREATED_AT": "Δημιουργήθηκε στις",
-      "LAST_ACTIVITY": "Τελευταία Δραστηριότητα"
+      "LAST_ACTIVITY": "Last activity"
    },
    "GROUPS": {
-      "STANDARD_FILTERS": "Τυπικά Φίλτρα",
-      "ADDITIONAL_FILTERS": "Πρόσθετα Φίλτρα",
-      "CUSTOM_ATTRIBUTES": "Προσαρμοζόμενες Ιδιότητες"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
    },
    "CUSTOM_VIEWS": {
      "ADD": {
        "TITLE": "Θέλετε να αποθηκεύσετε αυτό το φίλτρο;",
        "LABEL": "Ονομάστε αυτό το φίλτρο",
-        "PLACEHOLDER": "Πληκτρολογήστε ένα όνομα για το φίλτρο",
-        "ERROR_MESSAGE": "Απαιτείται όνομα",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Απαιτείται όνομα.",
        "SAVE_BUTTON": "Αποθήκευση φίλτρου",
        "CANCEL_BUTTON": "Άκυρο",
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Ο φάκελος δημιουργήθηκε με επιτυχία",
-          "ERROR_MESSAGE": "Σφάλμα κατά τη δημιουργία φακέλου"
+          "SUCCESS_MESSAGE": "Ο φάκελος δημιουργήθηκε με επιτυχία.",
+          "ERROR_MESSAGE": "Σφάλμα κατά τη δημιουργία φακέλου."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Το τμήμα δημιουργήθηκε με επιτυχία",
-          "ERROR_MESSAGE": "Σφάλμα κατά τη δημιουργία τμήματος"
+          "SUCCESS_MESSAGE": "Το τμήμα δημιουργήθηκε με επιτυχία.",
+          "ERROR_MESSAGE": "Σφάλμα κατά τη δημιουργία τμήματος."
        }
      },
      "EDIT": {
@@ -85,17 +85,17 @@
          "CONFIRM": {
            "TITLE": "Επιβεβαίωση Διαγραφής",
            "MESSAGE": "Είστε βέβαιοι ότι θα διαγράψετε το φίλτρο ",
-            "YES": "Ναι, Διέγραψε το",
-            "NO": "Όχι, Κράτησε τον/την"
+            "YES": "Yes, delete",
+            "NO": "Όχι, Κράτησε την"
          }
        },
        "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Ο φάκελος διαγράφηκε με επιτυχία",
-          "ERROR_MESSAGE": "Σφάλμα κατά τη διαγραφή του φακέλου"
+          "SUCCESS_MESSAGE": "Ο φάκελος διαγράφηκε με επιτυχία.",
+          "ERROR_MESSAGE": "Σφάλμα κατά τη διαγραφή του φακέλου."
        },
        "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Το τμήμα διαγράφηκε επιτυχώς",
-          "ERROR_MESSAGE": "Σφάλμα κατά τη διαγραφή τμήματος"
+          "SUCCESS_MESSAGE": "Το τμήμα διαγράφηκε επιτυχώς.",
+          "ERROR_MESSAGE": "Σφάλμα κατά τη διαγραφή τμήματος."
        }
      }
    }
@@ -1,73 +1,73 @@
 {
  "AGENT_BOTS": {
    "HEADER": "Bots",
-    "LOADING_EDITOR": "Φόρτωση Επεξεργαστή...",
-    "HEADER_BTN_TXT": "Προσθήκη Ρυθμίσεων Bot",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Τα Agent bots σας επιτρέπουν να αυτοματοποιήσετε τις συνομιλίες</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
    "CSML_BOT_EDITOR": {
      "NAME": {
-        "LABEL": "Όνομα Bot",
-        "PLACEHOLDER": "Δώστε στο bot σας ένα όνομα",
-        "ERROR": "Το Όνομα Bot είναι απαραίτητο"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Το Όνομα Bot είναι απαραίτητο."
      },
      "DESCRIPTION": {
-        "LABEL": "Περιγραφή Bot",
+        "LABEL": "Bot description",
        "PLACEHOLDER": "Τι κάνει αυτό το bot?"
      },
      "BOT_CONFIG": {
-        "ERROR": "Παρακαλώ εισάγετε την διαμόρφωση του CSML bot παραπάνω",
-        "API_ERROR": "Η ρύθμιση παραμέτρων CSML δεν είναι έγκυρη, παρακαλώ διορθώστε την και προσπαθήστε ξανά."
+        "ERROR": "Παρακαλώ εισάγετε την διαμόρφωση του CSML bot παραπάνω.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
      },
      "SUBMIT": "Επαλήθευση και αποθήκευση"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Επιλέξτε ενός Agent Bot",
-      "DESC": "Μπορείτε να ορίσετε ένα agent bot από τη λίστα σε αυτά τα εισερχόμενα. Το bot μπορεί αρχικά να χειριστεί τη συνομιλία και να την μεταφέρει σε έναν πράκτορα όταν χρειάζεται.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
      "SUBMIT": "Ενημέρωση",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Επιτυχής ενημέρωση του agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Δεν ήταν δυνατή η ενημέρωση του agent bot, δοκιμάστε ξανά αργότερα",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Επιλογή Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Επιτυχής ενημέρωση του agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
      "TITLE": "Ρύθμιση νέου bot",
      "CANCEL_BUTTON_TEXT": "Άκυρο",
      "API": {
-        "SUCCESS_MESSAGE": "Το bot προστέθηκε επιτυχώς",
-        "ERROR_MESSAGE": "Δεν ήταν δυνατή η προσθήκη bot, παρακαλώ προσπαθήστε ξανά αργότερα"
+        "SUCCESS_MESSAGE": "Το bot προστέθηκε επιτυχώς.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
      }
    },
    "LIST": {
-      "404": "Δεν βρέθηκαν bots, μπορείτε να δημιουργήσετε ένα bot κάνοντας κλικ στο κουμπί 'Ρύθμιση νέου Bot' ↗",
-      "LOADING": "Λήψη Bots...",
-      "TYPE": "Τύπος Bot"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
    },
    "DELETE": {
      "BUTTON_TEXT": "Διαγραφή",
-      "TITLE": "Διαγραφή Bot",
+      "TITLE": "Delete bot",
      "SUBMIT": "Διαγραφή",
      "CANCEL_BUTTON_TEXT": "Άκυρο",
-      "DESCRIPTION": "Είστε βέβαιοι ότι θέλετε να διαγράψετε αυτό το bot? Αυτή η ενέργεια είναι μη αναστρέψιμη",
+      "DESCRIPTION": "Είστε βέβαιοι ότι θέλετε να διαγράψετε αυτό το bot? Αυτή η ενέργεια είναι μη αναστρέψιμη.",
      "API": {
-        "SUCCESS_MESSAGE": "Το bot διαγράφηκε επιτυχώς",
-        "ERROR_MESSAGE": "Δεν ήταν δυνατή η διαγραφή του bot, παρακαλώ προσπαθήστε ξανά αργότερα"
+        "SUCCESS_MESSAGE": "Το bot διαγράφηκε επιτυχώς.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
      }
    },
    "EDIT": {
      "BUTTON_TEXT": "Επεξεργασία",
-      "LOADING": "Λήψη Bots...",
-      "TITLE": "Επεξεργασία Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
      "CANCEL_BUTTON_TEXT": "Άκυρο",
      "API": {
-        "SUCCESS_MESSAGE": "Το bot ενημερώθηκε επιτυχώς",
-        "ERROR_MESSAGE": "Δεν ήταν δυνατή η ενημέρωση του bot, παρακαλώ προσπαθήστε ξανά αργότερα"
+        "SUCCESS_MESSAGE": "Το bot ενημερώθηκε επιτυχώς.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
    "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
    }
  }
 }
@@ -9,32 +9,32 @@
    "YES": "Ναι",
    "ASSIGN_AGENT_TOOLTIP": "Ανάθεση σε πράκτορα",
    "ASSIGN_TEAM_TOOLTIP": "Ανάθεση ομάδας",
-    "ASSIGN_SUCCESFUL": "Οι σινομιλίες αντιστοιχήθηκαν επιτυχώς",
-    "ASSIGN_FAILED": "Αποτυχία στην αντιστοίχιση σινομιλιών, παρακαλώ δοκιμάστε αργότερα",
-    "RESOLVE_SUCCESFUL": "Οι σινομιλίες επιλύθηκαν επιτυχώς",
-    "RESOLVE_FAILED": "Αποτυχία στην αντιστοίχιση σινομιλιών, παρακαλώ δοκιμάστε αργότερα",
+    "ASSIGN_SUCCESFUL": "Οι σινομιλίες αντιστοιχήθηκαν επιτυχώς.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Οι σινομιλίες επιλύθηκαν επιτυχώς.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
    "ALL_CONVERSATIONS_SELECTED_ALERT": "Επιλέχθηκαν μόνο οι σινομιλίες που φαίνονται στην σελίδα.",
    "AGENT_LIST_LOADING": "Φόρτωση πρακτόρων",
    "UPDATE": {
      "CHANGE_STATUS": "Αλλαγή κατάστασης",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Αναβολή έως την επόμενη απάντηση",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Αναβολή έως την επόμενη απάντηση.",
      "UPDATE_SUCCESFUL": "Η κατάσταση συνομιλίας ενημερώθηκε με επιτυχία.",
-      "UPDATE_FAILED": "Αποτυχία ενημέρωσης συνομιλιών, παρακαλώ προσπαθήστε ξανά"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
    },
    "LABELS": {
-      "ASSIGN_LABELS": "Ανάθεση Ετικετών",
+      "ASSIGN_LABELS": "Assign labels",
      "NO_LABELS_FOUND": "Δεν βρέθηκαν πρότυπα για",
      "ASSIGN_SELECTED_LABELS": "Ανάθεση επιλεγμένων ετικετών",
-      "ASSIGN_SUCCESFUL": "Επιτυχής ανάθεση ετικετών",
-      "ASSIGN_FAILED": "Αποτυχία στην ανάθεση ετικετών, παρακαλώ δοκιμάστε αργότερα"
+      "ASSIGN_SUCCESFUL": "Επιτυχής ανάθεση ετικετών.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
    },
    "TEAMS": {
-      "TEAM_SELECT_LABEL": "Επιλογή Ομάδας",
+      "TEAM_SELECT_LABEL": "Επιλογή ομάδας",
      "NONE": "Κανένα",
      "NO_TEAMS_AVAILABLE": "Δεν έχουν προστεθεί ομάδες σε αυτόν τον λογαριασμό ακόμα.",
-      "ASSIGN_SELECTED_TEAMS": "Ανάθεση επιλεγμένης ομάδας",
-      "ASSIGN_SUCCESFUL": "Επιτυχής ανάθεση σε ομάδα",
-      "ASSIGN_FAILED": "Αδυναμία αντιστοίχισης ομάδας. Παρακαλώ δοκιμάστε ξανά"
+      "ASSIGN_SELECTED_TEAMS": "Ανάθεση επιλεγμένης ομάδας.",
+      "ASSIGN_SUCCESFUL": "Επιτυχής ανάθεση σε ομάδα.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
    }
  }
 }
--- a/Show More
+++ b/Show More