feat: remove cypress

feat: Add loom video embed support for help center articles (#9288 )
* feat: Add loom support for helpcenter articles * fix: responsiveness * fix: style issues * fix: review comments * Update custom_markdown_renderer.rb
2024-04-24 12:09:05 +05:30 · 2024-04-24 11:44:10 +05:30 · 2024-04-22 14:08:12 +05:30 · 2024-04-19 14:50:49 -07:00 · 2024-04-19 09:47:41 -07:00 · 2024-04-18 00:14:59 -07:00
2117 changed files with 51386 additions and 19884 deletions
@@ -2,7 +2,7 @@
 # It has the dependencies already installed so that codespace will boot up fast
 FROM ghcr.io/chatwoot/chatwoot_codespace:latest

-# Do the set up required for chatwoot app 
+# Do the set up required for chatwoot app
 WORKDIR /workspace
 COPY . /workspace
 RUN yarn && gem install bundler && bundle install
@@ -1,10 +1,14 @@

-ARG VARIANT=ubuntu-20.04
-FROM mcr.microsoft.com/vscode/devcontainers/base:${VARIANT}
+ARG VARIANT
+
+FROM mcr.microsoft.com/vscode/devcontainers/base:0-${VARIANT}
+
+ARG NODE_VERSION
+ARG RUBY_VERSION
+ARG USER_UID
+ARG USER_GID

 # Update args in docker-compose.yaml to set the UID/GID of the "vscode" user.
-ARG USER_UID=1000
-ARG USER_GID=$USER_UID
 RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
        groupmod --gid $USER_GID vscode \
        && usermod --uid $USER_UID --gid $USER_GID vscode \
@@ -27,10 +31,10 @@ RUN apt-get update && export DEBIAN_FRONTEND=noninteractive \
    tmux \
    zsh \
    git-flow \
-    npm
+    npm \
+    libyaml-dev

 # Install rbenv and ruby
-ARG RUBY_VERSION="3.2.2"
 RUN git clone https://github.com/rbenv/rbenv.git ~/.rbenv \
    &&  echo 'export PATH="$HOME/.rbenv/bin:$PATH"' >> ~/.bashrc \
    &&  echo 'eval "$(rbenv init -)"' >> ~/.bashrc
@@ -46,7 +50,7 @@ RUN rbenv install $RUBY_VERSION && \
 RUN curl -L https://github.com/DarthSim/overmind/releases/download/v2.1.0/overmind-v2.1.0-linux-amd64.gz > overmind.gz \
  && gunzip overmind.gz \
  && sudo mv overmind /usr/local/bin \
-  && chmod +x /usr/local/bin/overmind 
+  && chmod +x /usr/local/bin/overmind


 # Install gh
@@ -56,7 +60,7 @@ RUN curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | s
   && sudo apt install gh


-# Do the set up required for chatwoot app 
+# Do the set up required for chatwoot app
 WORKDIR /workspace
 COPY . /workspace

@@ -65,8 +69,7 @@ COPY Gemfile Gemfile.lock ./
 RUN gem install bundler && bundle install

 # set up node js
-RUN npm install npm@latest -g && \
-    npm install n -g && \
-    n latest
+RUN npm install n -g && \
+    n $NODE_VERSION
 RUN npm install --global yarn
 RUN yarn
@@ -1,30 +1,41 @@
 # https://github.com/microsoft/vscode-dev-containers/blob/master/containers/python-3-postgres/.devcontainer/docker-compose.yml
 # https://github.com/microsoft/vscode-dev-containers/blob/master/containers/ruby-rails/.devcontainer/devcontainer.json
-# 
+#

 version: '3'

 services:
-  app: 
+  base: 
+    build:
+      context: ..
+      dockerfile: .devcontainer/Dockerfile.base
+      args:
+        VARIANT: "ubuntu-22.04"
+        NODE_VERSION: "20.9.0"
+        RUBY_VERSION: "3.2.2"
+        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
+        USER_UID: "1000"
+        USER_GID: "1000"
+    image: base:latest
+        
+  app:
    build:
      context: ..
      dockerfile: .devcontainer/Dockerfile
      args:
-        # Update 'VARIANT' to pick a Ruby version: https://github.com/microsoft/vscode-dev-containers/tree/main/containers/ruby
-        VARIANT: 3
-        # [Choice] Install Node.js
-        INSTALL_NODE: "true"
-        NODE_VERSION: "lts/*"
+        VARIANT: "ubuntu-22.04"
+        NODE_VERSION: "20.9.0"
+        RUBY_VERSION: "3.2.2"
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: 1000
-        USER_GID: 1000
+        USER_UID: "1000"
+        USER_GID: "1000"

    volumes:
      - ..:/workspace:cached
-  
+
    # Overrides default command so things don't shut down after the process ends.
    command: sleep infinity
-    
+
    # Runs app on the same network as the database container, allows "forwardPorts" in devcontainer.json function.
    network_mode: service:db

@@ -49,8 +60,7 @@ services:
    restart: unless-stopped
    image: mailhog/mailhog
    network_mode: service:db
-  
+
 volumes:
  postgres-data:
  redis-data:
-  
@@ -254,7 +254,6 @@ AZURE_APP_SECRET=
 # Sentiment analysis model file path
 SENTIMENT_FILE_PATH=

-
 # Housekeeping/Performance related configurations
 # Set to true if you want to remove stale contact inboxes
 # contact_inboxes with no conversation older than 90 days will be removed
@@ -4,7 +4,6 @@ module.exports = {
    'prettier',
    'plugin:vue/recommended',
    'plugin:storybook/recommended',
-    'plugin:cypress/recommended',
  ],
  parserOptions: {
    parser: '@babel/eslint-parser',
@@ -0,0 +1,2 @@
+## All enterprise related files should be reviewed by sojan before merging
+/enterprise/* @sojan-official
@@ -0,0 +1,45 @@
+## github action to check deployment success
+## curl the deployment url and check for 200 status
+## deployment url will be of the form chatwoot-pr-<pr_number>.herokuapp.com
+name: Deploy Check
+
+on:
+  pull_request:
+
+jobs:
+  deployment_check:
+    name: Check Deployment
+    runs-on: ubuntu-latest
+    steps:
+      - name: Install jq
+        run: sudo apt-get install -y jq
+      - name: Print Deployment URL
+        run: echo "https://chatwoot-pr-${{ github.event.pull_request.number }}.herokuapp.com"
+      - name: Check Deployment Status
+        run: |
+          max_attempts=10
+          attempt=1
+          status_code=0
+          echo "Waiting for review app to be deployed/redeployed, trying in  10 minutes..."
+          sleep 600
+          while [ $attempt -le $max_attempts ]; do
+            response=$(curl -s -o /dev/null -w "%{http_code}" https://chatwoot-pr-${{ github.event.pull_request.number }}.herokuapp.com/api)
+            status_code=$(echo $response | head -n   1)
+            if [ $status_code -eq   200 ]; then
+              body=$(curl -s https://chatwoot-pr-${{ github.event.pull_request.number }}.herokuapp.com/api)
+              if echo "$body" | jq -e '.version and .timestamp and .queue_services == "ok" and .data_services == "ok"' > /dev/null; then
+                echo "Deployment successful"
+                exit 0
+              else
+                echo "Deployment status unknown, retrying in   3 minutes..."
+                sleep 180
+              fi
+            else
+              echo "Waiting for review app to be ready, retrying in  3 minutes..."
+              sleep 180
+              attempt=$((attempt +  1))
+            fi
+          done
+          echo "Deployment failed after $max_attempts attempts"
+          exit  1
+          fi
@@ -11,7 +11,7 @@ jobs:

    steps:
      - name: Checkout repository
-        uses: actions/checkout@v2
+        uses: actions/checkout@v4

      - name: Check for log lines and calculate percentage
        run: |
@@ -4,7 +4,7 @@
 # # This action will try to install and setup
 # # chatwoot on an Ubuntu 20.04 machine using
 # # the linux installer script.
-# # 
+# #
 # # This is set to run daily at midnight.
 # #

@@ -35,7 +35,7 @@ jobs:
      run: |
        sudo ./install.sh --install < input

-        #  disabling http verify for now as http 
+        #  disabling http verify for now as http
        #  access to port 3000 fails in gh action env
        #    - name: Verify
        #      if: always()
@@ -45,7 +45,7 @@ jobs:
        #        curl http://localhost:3000/api

    - name: Upload chatwoot setup log file as an artifact
-      uses: actions/upload-artifact@v3
+      uses: actions/upload-artifact@v4
      if: always()
      with:
        name: chatwoot-setup-log-file
@@ -8,7 +8,7 @@ jobs:
    runs-on: ubuntu-latest

    steps:
-    - uses: actions/checkout@v2
+    - uses: actions/checkout@v4

    - name: Login to GitHub Container Registry
      uses: docker/login-action@v1
@@ -19,5 +19,6 @@ jobs:

    - name: Build the Codespace Base Image
      run: |
-        docker build . -t ghcr.io/chatwoot/chatwoot_codespace:latest -f .devcontainer/Dockerfile.base 
+        docker-compose -f .devcontainer/docker-compose.yml build base
+        docker tag base:latest ghcr.io/chatwoot/chatwoot_codespace:latest
        docker push ghcr.io/chatwoot/chatwoot_codespace:latest
@@ -21,7 +21,7 @@ jobs:
      GIT_REF: ${{ github.head_ref || github.ref_name }} # ref_name to get tags/branches
    steps:
      - name: Checkout
-        uses: actions/checkout@v2
+        uses: actions/checkout@v4

      - name: Set up QEMU
        uses: docker/setup-qemu-action@v1
@@ -41,7 +41,7 @@ jobs:
        options: --entrypoint redis-server

    steps:
-    - uses: actions/checkout@v3
+    - uses: actions/checkout@v4
      with:
        ref: ${{ github.event.pull_request.head.ref }}
        repository: ${{ github.event.pull_request.head.repo.full_name }}
@@ -50,7 +50,7 @@ jobs:
      with:
        bundler-cache: true # runs 'bundle install' and caches installed gems automatically

-    - uses: actions/setup-node@v3
+    - uses: actions/setup-node@v4
      with:
        node-version: 20
        cache: yarn
@@ -76,11 +76,11 @@ jobs:
    - name: Run backend tests
      run: |
        bundle exec rspec --profile=10 --format documentation
-      env: 
+      env:
        NODE_OPTIONS: --openssl-legacy-provider

    - name: Upload rails log folder
-      uses: actions/upload-artifact@v3
+      uses: actions/upload-artifact@v4
      if: always()
      with:
        name: rails-log-folder
@@ -40,7 +40,7 @@ jobs:
        options: --entrypoint redis-server

    steps:
-    - uses: actions/checkout@v3
+    - uses: actions/checkout@v4
      with:
        ref: ${{ github.event.pull_request.head.ref }}
        repository: ${{ github.event.pull_request.head.repo.full_name }}
@@ -49,7 +49,7 @@ jobs:
      with:
        bundler-cache: true # runs 'bundle install' and caches installed gems automatically

-    - uses: actions/setup-node@v3
+    - uses: actions/setup-node@v4
      with:
        node-version: 20
        cache: yarn
@@ -73,11 +73,12 @@ jobs:
          spec/enterprise/controllers/api/v1/accounts/response_sources_controller_spec.rb \
          spec/enterprise/services/enterprise/message_templates/response_bot_service_spec.rb \
          spec/enterprise/controllers/enterprise/api/v1/accounts/inboxes_controller_spec.rb:47 \
+          spec/enterprise/jobs/enterprise/account/conversations_resolution_scheduler_job_spec.rb \
          --profile=10 \
          --format documentation

    - name: Upload rails log folder
-      uses: actions/upload-artifact@v3
+      uses: actions/upload-artifact@v4
      if: always()
      with:
        name: rails-log-folder
@@ -10,7 +10,7 @@ jobs:
    runs-on: ubuntu-20.04

    steps:
-      - uses: actions/checkout@v3
+      - uses: actions/checkout@v4
        with:
          ref: ${{ github.event.pull_request.head.ref }}
          repository: ${{ github.event.pull_request.head.repo.full_name }}
@@ -19,7 +19,7 @@ jobs:
        with:
          bundler-cache: true # runs 'bundle install' and caches installed gems automatically

-      - uses: actions/setup-node@v3
+      - uses: actions/setup-node@v4
        with:
          node-version: 20
          cache: 'yarn'
@@ -31,7 +31,7 @@ jobs:
        run: |
          rm -rf enterprise
          rm -rf spec/enterprise
-          
+
      - name: Run asset compile
        run: bundle exec rake assets:precompile
        env:
@@ -2,7 +2,8 @@ require:
  - rubocop-performance
  - rubocop-rails
  - rubocop-rspec
-inherit_from: .rubocop_todo.yml
+  - ./rubocop/use_from_email.rb
+  - ./rubocop/custom_cop_location.rb

 Layout/LineLength:
  Max: 150
@@ -12,7 +13,8 @@ Metrics/ClassLength:
  Exclude:
    - 'app/models/message.rb'
    - 'app/models/conversation.rb'
-
+Metrics/MethodLength:
+  Max: 19
 RSpec/ExampleLength:
  Max: 25
 Style/Documentation:
@@ -50,6 +52,7 @@ Lint/OrAssignmentToConstant:
  Exclude:
    - 'lib/redis/config.rb'
 Metrics/BlockLength:
+  Max: 30
  Exclude:
    - spec/**/*
    - '**/routes.rb'
@@ -102,84 +105,31 @@ RSpec/FactoryBot/SyntaxMethods:
  Enabled: false
 Naming/VariableNumber:
  Enabled: false
-Metrics/MethodLength:
+Naming/MemoizedInstanceVariableName:
  Exclude:
-    - 'db/migrate/20161123131628_devise_token_auth_create_users.rb'
-    - 'db/migrate/20211219031453_update_foreign_keys_on_delete.rb'
-Rails/CreateTableWithTimestamps:
-  Exclude:
-    - 'db/migrate/20170207092002_acts_as_taggable_on_migration.acts_as_taggable_on_engine.rb'
+    - 'app/models/message.rb'
 Style/GuardClause:
  Exclude:
    - 'app/builders/account_builder.rb'
    - 'app/models/attachment.rb'
    - 'app/models/message.rb'
-    - 'db/migrate/20190819005836_add_missing_indexes_on_taggings.acts_as_taggable_on_engine.rb'
 Metrics/AbcSize:
+  Max: 26
  Exclude:
    - 'app/controllers/concerns/auth_helper.rb'
-    - 'db/migrate/20190819005836_add_missing_indexes_on_taggings.acts_as_taggable_on_engine.rb'
-    - 'db/migrate/20161123131628_devise_token_auth_create_users.rb'
-    - 'app/controllers/api/v1/accounts/inboxes_controller.rb'
-    - 'db/migrate/20211219031453_update_foreign_keys_on_delete.rb'
-Metrics/CyclomaticComplexity:
-  Max: 7
-  Exclude:
-    - 'db/migrate/20190819005836_add_missing_indexes_on_taggings.acts_as_taggable_on_engine.rb'
-Rails/ReversibleMigration:
-  Exclude:
-    - 'db/migrate/20161025070152_removechannelsfrommodels.rb'
-    - 'db/migrate/20161025070645_remchannel.rb'
-    - 'db/migrate/20161025070645_remchannel.rb'
-    - 'db/migrate/20161110102609_removeinboxid.rb'
-    - 'db/migrate/20170519091539_add_avatar_to_fb.rb'
-    - 'db/migrate/20191020085608_rename_old_tables.rb'
-    - 'db/migrate/20191126185833_update_user_invite_foreign_key.rb'
-    - 'db/migrate/20191130164019_add_template_type_to_messages.rb'
-    - 'db/migrate/20210513083044_remove_not_null_from_webhook_url_channel_api.rb'
-Rails/BulkChangeTable:
-  Exclude:
-    - 'db/migrate/20161025070152_removechannelsfrommodels.rb'
-    - 'db/migrate/20200121190901_create_account_users.rb'
-    - 'db/migrate/20170211092540_notnullableusers.rb'
-    - 'db/migrate/20170403095203_contactadder.rb'
-    - 'db/migrate/20170406104018_add_default_status_conv.rb'
-    - 'db/migrate/20170511134418_latlong.rb'
-    - 'db/migrate/20191027054756_create_contact_inboxes.rb'
-    - 'db/migrate/20191130164019_add_template_type_to_messages.rb'
-    - 'db/migrate/20210425093724_convert_integration_hook_settings_field.rb'
 Rails/UniqueValidationWithoutIndex:
  Exclude:
    - 'app/models/channel/twitter_profile.rb'
    - 'app/models/webhook.rb'
    - 'app/models/contact.rb'
    - 'app/models/integrations/hook.rb'
+    - 'app/models/canned_response.rb'
+    - 'app/models/telegram_bot.rb'
 Rails/RenderInline:
  Exclude:
    - 'app/controllers/swagger_controller.rb'
-Performance/CollectionLiteralInLoop:
-  Exclude:
-    - 'db/migrate/20210315101919_enable_email_channel.rb'
 Rails/ThreeStateBooleanColumn:
  Exclude:
-    - 'db/migrate/20200509044639_add_hide_input_flag_to_bot_config.rb'
-    - 'db/migrate/20200605130625_agent_away_message_to_auto_reply.rb'
-    - 'db/migrate/20200606132552_create_labels.rb'
-    - 'db/migrate/20201027135006_create_working_hours.rb'
-    - 'db/migrate/20210112174124_add_hmac_token_to_inbox.rb'
-    - 'db/migrate/20210114202310_create_teams.rb'
-    - 'db/migrate/20210212154240_add_request_for_email_on_channel_web_widget.rb'
-    - 'db/migrate/20210428135041_add_campaigns.rb'
-    - 'db/migrate/20210602182058_add_hmac_to_api_channel.rb'
-    - 'db/migrate/20210609133433_add_email_collect_to_inboxes.rb'
-    - 'db/migrate/20210618095823_add_csat_toggle_for_inbox.rb'
-    - 'db/migrate/20210927062350_add_trigger_only_during_business_hours_collect_to_campaigns.rb'
-    - 'db/migrate/20211027073553_add_imap_smtp_config_to_channel_email.rb'
-    - 'db/migrate/20211109143122_add_tweet_enabled_flag_to_twitter_channel.rb'
-    - 'db/migrate/20211216110209_add_allow_messages_after_resolved_to_inbox.rb'
-    - 'db/migrate/20220116103902_add_open_ssl_verify_mode_to_channel_email.rb'
-    - 'db/migrate/20220216151613_add_open_all_day_to_working_hour.rb'
-    - 'db/migrate/20220511072655_add_archive_column_to_portal.rb'
    - 'db/migrate/20230503101201_create_sla_policies.rb'
 RSpec/IndexedLet:
  Enabled: false
@@ -187,9 +137,21 @@ RSpec/NamedSubject:
  Enabled: false

 # we should bring this down
+RSpec/MultipleExpectations:
+  Max: 7
 RSpec/MultipleMemoizedHelpers:
  Max: 14

+# custom rules
+UseFromEmail:
+  Enabled: true
+  Exclude:
+    - 'app/models/user.rb'
+    - 'app/models/contact.rb'
+
+CustomCopLocation:
+  Enabled: true
+
 AllCops:
  NewCops: enable
  Exclude:
@@ -203,13 +165,4 @@ AllCops:
    - 'config/environments/**/*'
    - 'tmp/**/*'
    - 'storage/**/*'
-    - 'db/migrate/20200225162150_init_schema.rb'
-    - 'db/migrate/20210611180222_create_active_storage_variant_records.active_storage.rb'
-    - 'db/migrate/20210611180221_add_service_name_to_active_storage_blobs.active_storage.rb'
-    - db/migrate/20200309213132_add_account_id_to_agent_bot_inboxes.rb
-    - db/migrate/20200331095710_add_identifier_to_contact.rb
-    - db/migrate/20200429082655_add_medium_to_twilio_sms.rb
-    - db/migrate/20200503151130_add_account_feature_flag.rb
-    - db/migrate/20200927135222_add_last_activity_at_to_conversation.rb
-    - db/migrate/20210306170117_add_last_activity_at_to_contacts.rb
-    - db/migrate/20220809104508_revert_cascading_indexes.rb
+    - 'db/migrate/20230426130150_init_schema.rb'
@@ -1,287 +0,0 @@
-# This configuration was generated by
-# `rubocop --auto-gen-config`
-# on 2019-10-23 16:47:02 +0530 using RuboCop version 0.73.0.
-# The point is for the user to remove these configuration records
-# one by one as the offenses are removed from the code base.
-# Note that changes in the inspected code, or installation of new
-# versions of RuboCop, may require this file to be generated again.
-
-# Offense count: 1
-Lint/DuplicateMethods:
-  Exclude:
-    - 'app/controllers/api/v1/reports_controller.rb'
-
-# Offense count: 1
-Lint/RescueException:
-  Exclude:
-    - 'app/builders/messages/message_builder.rb'
-
-# Offense count: 4
-Lint/ShadowingOuterLocalVariable:
-  Exclude:
-    - 'app/controllers/api/v1/reports_controller.rb'
-
-# Offense count: 3
-# Configuration parameters: AllowKeywordBlockArguments.
-Lint/UnderscorePrefixedVariableName:
-  Exclude:
-    - 'app/models/account.rb'
-    - 'deploy/before_symlink.rb'
-
-# Offense count: 18
-Lint/UselessAssignment:
-  Exclude:
-    - 'app/controllers/api/v1/callbacks_controller.rb'
-    - 'app/controllers/api/v1/facebook_indicators_controller.rb'
-    - 'app/listeners/action_cable_listener.rb'
-    - 'app/listeners/reporting_listener.rb'
-    - 'app/models/channel/facebook_page.rb'
-    - 'app/models/facebook_page.rb'
-
-# Offense count: 14
-Metrics/AbcSize:
-  Max: 26
-
-# Offense count: 1
-# Configuration parameters: CountComments, ExcludedMethods.
-# ExcludedMethods: refine
-Metrics/BlockLength:
-  Max: 30
-
-# Offense count: 2
-Metrics/CyclomaticComplexity:
-  Max: 7
-
-# Offense count: 10
-# Configuration parameters: CountComments, ExcludedMethods.
-Metrics/MethodLength:
-  Max: 19
-
-# Offense count: 1
-Metrics/PerceivedComplexity:
-  Max: 8
-
-# Offense count: 6
-Naming/AccessorMethodName:
-  Exclude:
-    - 'app/builders/report_builder.rb'
-    - 'app/controllers/api/v1/accounts_controller.rb'
-    - 'app/controllers/api/v1/callbacks_controller.rb'
-    - 'app/controllers/api/v1/conversations_controller.rb'
-
-# Offense count: 9
-# Configuration parameters: EnforcedStyleForLeadingUnderscores.
-# SupportedStylesForLeadingUnderscores: disallowed, required, optional
-Naming/MemoizedInstanceVariableName:
-  Exclude:
-    - 'app/controllers/api/base_controller.rb'
-    - 'app/controllers/api/v1/conversations_controller.rb'
-    - 'app/controllers/api/v1/webhooks_controller.rb'
-    - 'app/controllers/application_controller.rb'
-    - 'app/models/message.rb'
-    - 'lib/integrations/widget/outgoing_message_builder.rb'
-
-# Offense count: 4
-# Cop supports --auto-correct.
-# Configuration parameters: MaxKeyValuePairs.
-Performance/RedundantMerge:
-  Exclude:
-    - 'app/controllers/api/v1/callbacks_controller.rb'
-    - 'app/models/message.rb'
-
-# Offense count: 1
-# Cop supports --auto-correct.
-Performance/StringReplacement:
-  Exclude:
-    - 'lib/events/base.rb'
-
-# Offense count: 4
-# Configuration parameters: Prefixes.
-# Prefixes: when, with, without
-RSpec/ContextWording:
-  Exclude:
-    - 'spec/models/contact_spec.rb'
-    - 'spec/models/user_spec.rb'
-
-# Offense count: 1
-RSpec/DescribeClass:
-  Exclude:
-    - 'spec/mailers/confirmation_instructions_spec.rb'
-
-# Offense count: 1
-RSpec/DescribeSymbol:
-  Exclude:
-    - 'spec/mailers/confirmation_instructions_spec.rb'
-
-# Offense count: 1
-# Cop supports --auto-correct.
-# Configuration parameters: AllowConsecutiveOneLiners.
-RSpec/EmptyLineAfterExample:
-  Exclude:
-    - 'spec/models/user_spec.rb'
-
-# Offense count: 1
-# Configuration parameters: Max.
-RSpec/ExampleLength:
-  Exclude:
-    - 'spec/models/conversation_spec.rb'
-
-# Offense count: 1
-# Cop supports --auto-correct.
-# Configuration parameters: EnforcedStyle.
-# SupportedStyles: single_line_only, single_statement_only, disallow
-RSpec/ImplicitSubject:
-  Exclude:
-    - 'spec/models/user_spec.rb'
-
-# Offense count: 7
-# Configuration parameters: AggregateFailuresByDefault.
-RSpec/MultipleExpectations:
-  Max: 7
-
-# Offense count: 1
-# Cop supports --auto-correct.
-# Configuration parameters: EnforcedStyle.
-# SupportedStyles: not_to, to_not
-RSpec/NotToNot:
-  Exclude:
-    - 'spec/mailers/confirmation_instructions_spec.rb'
-
-# Offense count: 1
-# Configuration parameters: IgnoreNameless, IgnoreSymbolicNames.
-RSpec/VerifiedDoubles:
-  Exclude:
-    - 'spec/models/conversation_spec.rb'
-
-# Offense count: 4
-# Cop supports --auto-correct.
-Rails/ActiveRecordAliases:
-  Exclude:
-    - 'app/controllers/api/v1/agents_controller.rb'
-    - 'app/controllers/api/v1/callbacks_controller.rb'
-    - 'app/controllers/api/v1/canned_responses_controller.rb'
-    - 'app/controllers/api/v1/contacts_controller.rb'
-
-# Offense count: 2
-# Cop supports --auto-correct.
-Rails/BelongsTo:
-  Exclude:
-    - 'app/models/message.rb'
-    - 'app/models/user.rb'
-
-# Offense count: 6
-# Cop supports --auto-correct.
-# Configuration parameters: Include.
-# Include: app/models/**/*.rb
-Rails/EnumHash:
-  Exclude:
-    - 'app/models/attachment.rb'
-    - 'app/models/conversation.rb'
-    - 'app/models/message.rb'
-    - 'app/models/user.rb'
-
-# Offense count: 1
-# Configuration parameters: Include.
-# Include: app/models/**/*.rb
-Rails/HasManyOrHasOneDependent:
-  Exclude:
-    - 'app/models/user.rb'
-
-# Offense count: 1
-# Configuration parameters: Include.
-# Include: app/models/**/*.rb
-Rails/InverseOf:
-  Exclude:
-    - 'app/models/user.rb'
-
-# Offense count: 1
-# Configuration parameters: Include.
-# Include: app/controllers/**/*.rb
-Rails/LexicallyScopedActionFilter:
-  Exclude:
-    - 'app/controllers/home_controller.rb'
-
-# Offense count: 2
-# Configuration parameters: Include.
-# Include: app/**/*.rb, config/**/*.rb, db/**/*.rb, lib/**/*.rb
-Rails/Output:
-  Exclude:
-    - 'app/bot/bot.rb'
-    - 'app/builders/account_builder.rb'
-
-# Offense count: 7
-# Cop supports --auto-correct.
-# Configuration parameters: EnforcedStyle.
-# SupportedStyles: strict, flexible
-Rails/TimeZone:
-  Exclude:
-    - 'app/builders/report_builder.rb'
-    - 'lib/reports/update_account_identity.rb'
-    - 'lib/reports/update_agent_identity.rb'
-    - 'lib/reports/update_identity.rb'
-    - 'spec/models/conversation_spec.rb'
-
-# Offense count: 8
-# Cop supports --auto-correct.
-# Configuration parameters: Include.
-# Include: app/models/**/*.rb
-Rails/Validation:
-  Exclude:
-    - 'app/models/canned_response.rb'
-    - 'app/models/channel/facebook_page.rb'
-    - 'app/models/facebook_page.rb'
-    - 'app/models/telegram_bot.rb'
-    - 'app/models/user.rb'
-
-# Offense count: 15
-# Cop supports --auto-correct.
-# Configuration parameters: AutoCorrect, EnforcedStyle.
-# SupportedStyles: nested, compact
-Style/ClassAndModuleChildren:
-  Exclude:
-    - 'app/builders/messages/message_builder.rb'
-    - 'app/controllers/api/v1/inbox_members_controller.rb'
-    - 'app/models/channel/facebook_page.rb'
-    - 'app/models/channel/web_widget.rb'
-    - 'app/presenters/conversations/event_data_presenter.rb'
-    - 'app/services/facebook/send_reply_service.rb'
-    - 'lib/integrations/facebook/delivery_status.rb'
-    - 'lib/integrations/facebook/message_creator.rb'
-    - 'lib/integrations/facebook/message_parser.rb'
-    - 'lib/integrations/widget/incoming_message_builder.rb'
-
-# Offense count: 4
-Style/CommentedKeyword:
-  Exclude:
-    - 'app/controllers/api/v1/callbacks_controller.rb'
-    - 'app/controllers/api/v1/conversations/assignments_controller.rb'
-    - 'app/controllers/api/v1/conversations/labels_controller.rb'
-    - 'app/controllers/api/v1/labels_controller.rb'
-
-# Offense count: 1
-# Configuration parameters: AllowIfModifier.
-Style/IfInsideElse:
-  Exclude:
-    - 'app/finders/conversation_finder.rb'
-
-# Offense count: 1
-Style/MixinUsage:
-  Exclude:
-    - 'app/bot/bot.rb'
-
-# Offense count: 1
-# Cop supports --auto-correct.
-# Configuration parameters: AutoCorrect, EnforcedStyle, IgnoredMethods.
-# SupportedStyles: predicate, comparison
-Style/NumericPredicate:
-  Exclude:
-    - 'spec/**/*'
-    - 'app/controllers/api/v1/callbacks_controller.rb'
-
-# Offense count: 1
-# Cop supports --auto-correct.
-# Configuration parameters: EnforcedStyle.
-# SupportedStyles: implicit, explicit
-Style/RescueStandardError:
-  Exclude:
-    - 'app/models/channel/facebook_page.rb'
@@ -3,8 +3,8 @@ source 'https://rubygems.org'
 ruby '3.2.2'

 ##-- base gems for rails --##
-gem 'rack-cors', require: 'rack/cors'
-gem 'rails', '~> 7.0.8.0'
+gem 'rack-cors', '2.0.0', require: 'rack/cors'
+gem 'rails', '~> 7.0.8.1'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false

@@ -39,6 +39,8 @@ gem 'rack-attack', '>= 6.7.0'
 gem 'down'
 # authentication type to fetch and send mail over oauth2.0
 gem 'gmail_xoauth'
+# Lock net-smtp to 0.3.4 to avoid issues with gmail_xoauth2
+gem 'net-smtp',  '~> 0.3.4'
 # Prevent CSV injection
 gem 'csv-safe'

@@ -67,14 +69,14 @@ gem 'webpacker'
 gem 'barnes'

 ##--- gems for authentication & authorization ---##
-gem 'devise', '>= 4.9.3'
+gem 'devise', '>= 4.9.4'
 gem 'devise-secure_password', git: 'https://github.com/chatwoot/devise-secure_password', branch: 'chatwoot'
 gem 'devise_token_auth'
 # authorization
 gem 'jwt'
 gem 'pundit'
 # super admin
-gem 'administrate', '>= 0.19.0'
+gem 'administrate', '>= 0.20.1'
 gem 'administrate-field-active_storage', '>= 1.0.1'
 gem 'administrate-field-belongs_to_search', '>= 0.9.0'

@@ -114,7 +116,7 @@ gem 'sentry-ruby', require: false
 gem 'sentry-sidekiq', '>= 5.14.0', require: false

 ##-- background job processing --##
-gem 'sidekiq', '>= 7.1.3'
+gem 'sidekiq', '>= 7.2.1'
 # We want cron jobs
 gem 'sidekiq-cron', '>= 1.12.0'

@@ -163,7 +165,7 @@ gem 'audited', '~> 5.4', '>= 5.4.1'

 # need for google auth
 gem 'omniauth', '>= 2.1.2'
-gem 'omniauth-google-oauth2'
+gem 'omniauth-google-oauth2', '>= 1.1.2'
 gem 'omniauth-rails_csrf_protection', '~> 1.0'

 ## Gems for reponse bot
@@ -201,14 +203,10 @@ group :development do
  gem 'rack-mini-profiler', '>= 3.2.0', require: false
  gem 'stackprof'
  # Should install the associated chrome extension to view query logs
-  gem 'meta_request'
+  gem 'meta_request', '>= 0.8.0'
 end

 group :test do
-  # Cypress in rails.
-  gem 'cypress-on-rails'
-  # fast cleaning of database
-  gem 'database_cleaner'
  # mock http calls
  gem 'webmock'
  # test profiling
@@ -33,70 +33,70 @@ GIT
 GEM
  remote: https://rubygems.org/
  specs:
-    actioncable (7.0.8)
-      actionpack (= 7.0.8)
-      activesupport (= 7.0.8)
+    actioncable (7.0.8.1)
+      actionpack (= 7.0.8.1)
+      activesupport (= 7.0.8.1)
      nio4r (~> 2.0)
      websocket-driver (>= 0.6.1)
-    actionmailbox (7.0.8)
-      actionpack (= 7.0.8)
-      activejob (= 7.0.8)
-      activerecord (= 7.0.8)
-      activestorage (= 7.0.8)
-      activesupport (= 7.0.8)
+    actionmailbox (7.0.8.1)
+      actionpack (= 7.0.8.1)
+      activejob (= 7.0.8.1)
+      activerecord (= 7.0.8.1)
+      activestorage (= 7.0.8.1)
+      activesupport (= 7.0.8.1)
      mail (>= 2.7.1)
      net-imap
      net-pop
      net-smtp
-    actionmailer (7.0.8)
-      actionpack (= 7.0.8)
-      actionview (= 7.0.8)
-      activejob (= 7.0.8)
-      activesupport (= 7.0.8)
+    actionmailer (7.0.8.1)
+      actionpack (= 7.0.8.1)
+      actionview (= 7.0.8.1)
+      activejob (= 7.0.8.1)
+      activesupport (= 7.0.8.1)
      mail (~> 2.5, >= 2.5.4)
      net-imap
      net-pop
      net-smtp
      rails-dom-testing (~> 2.0)
-    actionpack (7.0.8)
-      actionview (= 7.0.8)
-      activesupport (= 7.0.8)
+    actionpack (7.0.8.1)
+      actionview (= 7.0.8.1)
+      activesupport (= 7.0.8.1)
      rack (~> 2.0, >= 2.2.4)
      rack-test (>= 0.6.3)
      rails-dom-testing (~> 2.0)
      rails-html-sanitizer (~> 1.0, >= 1.2.0)
-    actiontext (7.0.8)
-      actionpack (= 7.0.8)
-      activerecord (= 7.0.8)
-      activestorage (= 7.0.8)
-      activesupport (= 7.0.8)
+    actiontext (7.0.8.1)
+      actionpack (= 7.0.8.1)
+      activerecord (= 7.0.8.1)
+      activestorage (= 7.0.8.1)
+      activesupport (= 7.0.8.1)
      globalid (>= 0.6.0)
      nokogiri (>= 1.8.5)
-    actionview (7.0.8)
-      activesupport (= 7.0.8)
+    actionview (7.0.8.1)
+      activesupport (= 7.0.8.1)
      builder (~> 3.1)
      erubi (~> 1.4)
      rails-dom-testing (~> 2.0)
      rails-html-sanitizer (~> 1.1, >= 1.2.0)
    active_record_query_trace (1.8)
-    activejob (7.0.8)
-      activesupport (= 7.0.8)
+    activejob (7.0.8.1)
+      activesupport (= 7.0.8.1)
      globalid (>= 0.3.6)
-    activemodel (7.0.8)
-      activesupport (= 7.0.8)
-    activerecord (7.0.8)
-      activemodel (= 7.0.8)
-      activesupport (= 7.0.8)
+    activemodel (7.0.8.1)
+      activesupport (= 7.0.8.1)
+    activerecord (7.0.8.1)
+      activemodel (= 7.0.8.1)
+      activesupport (= 7.0.8.1)
    activerecord-import (1.4.1)
      activerecord (>= 4.2)
-    activestorage (7.0.8)
-      actionpack (= 7.0.8)
-      activejob (= 7.0.8)
-      activerecord (= 7.0.8)
-      activesupport (= 7.0.8)
+    activestorage (7.0.8.1)
+      actionpack (= 7.0.8.1)
+      activejob (= 7.0.8.1)
+      activerecord (= 7.0.8.1)
+      activesupport (= 7.0.8.1)
      marcel (~> 1.0)
      mini_mime (>= 1.1.0)
-    activesupport (7.0.8)
+    activesupport (7.0.8.1)
      concurrent-ruby (~> 1.0, >= 1.0.2)
      i18n (>= 1.6, < 2)
      minitest (>= 5.1)
@@ -105,12 +105,12 @@ GEM
      activerecord (>= 6.0, < 7.1)
    addressable (2.8.4)
      public_suffix (>= 2.0.2, < 6.0)
-    administrate (0.19.0)
-      actionpack (>= 5.0)
-      actionview (>= 5.0)
-      activerecord (>= 5.0)
-      jquery-rails (>= 4.0)
-      kaminari (>= 1.0)
+    administrate (0.20.1)
+      actionpack (>= 6.0, < 8.0)
+      actionview (>= 6.0, < 8.0)
+      activerecord (>= 6.0, < 8.0)
+      jquery-rails (~> 4.6.0)
+      kaminari (~> 1.2.2)
      sassc-rails (~> 2.1)
      selectize-rails (~> 0.6)
    administrate-field-active_storage (1.0.1)
@@ -149,7 +149,7 @@ GEM
      multi_json (~> 1)
      statsd-ruby (~> 1.1)
    base64 (0.1.1)
-    bcrypt (3.1.19)
+    bcrypt (3.1.20)
    bindex (0.8.1)
    blingfire (0.1.8)
    bootsnap (1.16.0)
@@ -169,20 +169,12 @@ GEM
    climate_control (1.2.0)
    coderay (1.1.3)
    commonmarker (0.23.10)
-    concurrent-ruby (1.2.2)
+    concurrent-ruby (1.2.3)
    connection_pool (2.4.1)
    crack (0.4.5)
      rexml
    crass (1.0.6)
    csv-safe (3.2.1)
-    cypress-on-rails (1.16.0)
-      rack
-    database_cleaner (2.0.2)
-      database_cleaner-active_record (>= 2, < 3)
-    database_cleaner-active_record (2.1.0)
-      activerecord (>= 5.a)
-      database_cleaner-core (~> 2.0.0)
-    database_cleaner-core (2.0.1)
    date (3.3.4)
    ddtrace (1.11.1)
      debase-ruby_core_source (>= 0.10.16, <= 3.2.0)
@@ -194,7 +186,7 @@ GEM
      irb (>= 1.5.0)
      reline (>= 0.3.1)
    declarative (0.0.20)
-    devise (4.9.3)
+    devise (4.9.4)
      bcrypt (~> 3.0)
      orm_adapter (~> 0.1)
      railties (>= 4.1.0)
@@ -237,9 +229,8 @@ GEM
      railties (>= 5.0.0)
    faker (3.2.0)
      i18n (>= 1.8.11, < 2)
-    faraday (2.7.4)
-      faraday-net_http (>= 2.0, < 3.1)
-      ruby2_keywords (>= 0.0.4)
+    faraday (2.9.0)
+      faraday-net_http (>= 2.0, < 3.2)
    faraday-follow_redirects (0.3.0)
      faraday (>= 1, < 3)
    faraday-mashify (0.1.1)
@@ -247,7 +238,8 @@ GEM
      hashie
    faraday-multipart (1.0.4)
      multipart-post (~> 2)
-    faraday-net_http (3.0.2)
+    faraday-net_http (3.1.0)
+      net-http
    faraday-net_http_persistent (2.1.0)
      faraday (~> 2.5)
      net-http-persistent (~> 4.0)
@@ -277,7 +269,7 @@ GEM
    gli (2.21.1)
    globalid (1.2.1)
      activesupport (>= 6.1)
-    gmail_xoauth (0.4.2)
+    gmail_xoauth (0.4.3)
      oauth (>= 0.3.6)
    google-apis-core (0.11.0)
      addressable (~> 2.5, >= 2.5.1)
@@ -316,16 +308,16 @@ GEM
    google-cloud-translate-v3 (0.6.0)
      gapic-common (>= 0.17.1, < 2.a)
      google-cloud-errors (~> 1.0)
-    google-protobuf (3.22.3)
-    google-protobuf (3.22.3-arm64-darwin)
-    google-protobuf (3.22.3-x86_64-darwin)
-    google-protobuf (3.22.3-x86_64-linux)
+    google-protobuf (3.25.2)
+    google-protobuf (3.25.2-arm64-darwin)
+    google-protobuf (3.25.2-x86_64-darwin)
+    google-protobuf (3.25.2-x86_64-linux)
    googleapis-common-protos (1.4.0)
      google-protobuf (~> 3.14)
      googleapis-common-protos-types (~> 1.2)
      grpc (~> 1.27)
-    googleapis-common-protos-types (1.6.0)
-      google-protobuf (~> 3.14)
+    googleapis-common-protos-types (1.11.0)
+      google-protobuf (~> 3.18)
    googleauth (1.5.2)
      faraday (>= 0.17.3, < 3.a)
      jwt (>= 1.4, < 3.0)
@@ -335,13 +327,13 @@ GEM
      signet (>= 0.16, < 2.a)
    groupdate (6.2.1)
      activesupport (>= 5.2)
-    grpc (1.54.0)
+    grpc (1.54.3)
      google-protobuf (~> 3.21)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.54.0-x86_64-darwin)
+    grpc (1.54.3-x86_64-darwin)
      google-protobuf (~> 3.21)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.54.0-x86_64-linux)
+    grpc (1.54.3-x86_64-linux)
      google-protobuf (~> 3.21)
      googleapis-common-protos-types (~> 1.0)
    haikunator (1.1.1)
@@ -366,7 +358,7 @@ GEM
      mini_mime (>= 1.0.0)
      multi_xml (>= 0.5.2)
    httpclient (2.8.3)
-    i18n (1.14.1)
+    i18n (1.14.4)
      concurrent-ruby (~> 1.0)
    image_processing (1.12.2)
      mini_magick (>= 4.9.5, < 5)
@@ -394,7 +386,8 @@ GEM
      hana (~> 1.3)
      regexp_parser (~> 2.0)
      uri_template (~> 0.7)
-    jwt (2.7.0)
+    jwt (2.8.1)
+      base64
    kaminari (1.2.2)
      activesupport (>= 4.1.0)
      kaminari-actionview (= 1.2.2)
@@ -451,17 +444,17 @@ GEM
    marcel (1.0.2)
    maxminddb (0.1.22)
    memoist (0.16.2)
-    meta_request (0.7.4)
+    meta_request (0.8.2)
      rack-contrib (>= 1.1, < 3)
-      railties (>= 3.0.0, < 7.1)
+      railties (>= 3.0.0, < 8)
    method_source (1.0.0)
    mime-types (3.4.1)
      mime-types-data (~> 3.2015)
    mime-types-data (3.2023.0218.1)
    mini_magick (4.12.0)
    mini_mime (1.1.5)
-    mini_portile2 (2.8.5)
-    minitest (5.20.0)
+    mini_portile2 (2.8.6)
+    minitest (5.22.3)
    mock_redis (0.36.0)
      ruby2_keywords
    msgpack (1.7.0)
@@ -470,6 +463,8 @@ GEM
    multipart-post (2.3.0)
    neighbor (0.2.3)
      activerecord (>= 5.2)
+    net-http (0.4.1)
+      uri
    net-http-persistent (4.0.2)
      connection_pool (~> 2.2)
    net-imap (0.4.9)
@@ -479,7 +474,7 @@ GEM
      net-protocol
    net-protocol (0.2.2)
      timeout
-    net-smtp (0.4.0)
+    net-smtp (0.3.4)
      net-protocol
    netrc (0.11.0)
    newrelic-sidekiq-metrics (1.6.2)
@@ -488,14 +483,14 @@ GEM
    newrelic_rpm (9.6.0)
      base64
    nio4r (2.7.0)
-    nokogiri (1.16.0)
+    nokogiri (1.16.4)
      mini_portile2 (~> 2.8.2)
      racc (~> 1.4)
-    nokogiri (1.16.0-arm64-darwin)
+    nokogiri (1.16.4-arm64-darwin)
      racc (~> 1.4)
-    nokogiri (1.16.0-x86_64-darwin)
+    nokogiri (1.16.4-x86_64-darwin)
      racc (~> 1.4)
-    nokogiri (1.16.0-x86_64-linux)
+    nokogiri (1.16.4-x86_64-linux)
      racc (~> 1.4)
    numo-narray (0.9.2.1)
    oauth (1.1.0)
@@ -515,11 +510,11 @@ GEM
      hashie (>= 3.4.6)
      rack (>= 2.2.3)
      rack-protection
-    omniauth-google-oauth2 (1.1.1)
+    omniauth-google-oauth2 (1.1.2)
      jwt (>= 2.0)
-      oauth2 (~> 2.0.6)
+      oauth2 (~> 2.0)
      omniauth (~> 2.0)
-      omniauth-oauth2 (~> 1.8.0)
+      omniauth-oauth2 (~> 1.8)
    omniauth-oauth2 (1.8.0)
      oauth2 (>= 1.4, < 3)
      omniauth (~> 2.0)
@@ -559,36 +554,37 @@ GEM
      activesupport (>= 3.0.0)
    raabro (1.4.0)
    racc (1.7.3)
-    rack (2.2.8)
+    rack (2.2.9)
    rack-attack (6.7.0)
      rack (>= 1.0, < 4)
    rack-contrib (2.4.0)
      rack (< 4)
-    rack-cors (2.0.1)
+    rack-cors (2.0.0)
      rack (>= 2.0.0)
    rack-mini-profiler (3.2.0)
      rack (>= 1.2.0)
-    rack-protection (3.1.0)
+    rack-protection (3.2.0)
+      base64 (>= 0.1.0)
      rack (~> 2.2, >= 2.2.4)
    rack-proxy (0.7.6)
      rack
    rack-test (2.1.0)
      rack (>= 1.3)
    rack-timeout (0.6.3)
-    rails (7.0.8)
-      actioncable (= 7.0.8)
-      actionmailbox (= 7.0.8)
-      actionmailer (= 7.0.8)
-      actionpack (= 7.0.8)
-      actiontext (= 7.0.8)
-      actionview (= 7.0.8)
-      activejob (= 7.0.8)
-      activemodel (= 7.0.8)
-      activerecord (= 7.0.8)
-      activestorage (= 7.0.8)
-      activesupport (= 7.0.8)
+    rails (7.0.8.1)
+      actioncable (= 7.0.8.1)
+      actionmailbox (= 7.0.8.1)
+      actionmailer (= 7.0.8.1)
+      actionpack (= 7.0.8.1)
+      actiontext (= 7.0.8.1)
+      actionview (= 7.0.8.1)
+      activejob (= 7.0.8.1)
+      activemodel (= 7.0.8.1)
+      activerecord (= 7.0.8.1)
+      activestorage (= 7.0.8.1)
+      activesupport (= 7.0.8.1)
      bundler (>= 1.15.0)
-      railties (= 7.0.8)
+      railties (= 7.0.8.1)
    rails-dom-testing (2.2.0)
      activesupport (>= 5.0.0)
      minitest
@@ -596,21 +592,21 @@ GEM
    rails-html-sanitizer (1.6.0)
      loofah (~> 2.21)
      nokogiri (~> 1.14)
-    railties (7.0.8)
-      actionpack (= 7.0.8)
-      activesupport (= 7.0.8)
+    railties (7.0.8.1)
+      actionpack (= 7.0.8.1)
+      activesupport (= 7.0.8.1)
      method_source
      rake (>= 12.2)
      thor (~> 1.0)
      zeitwerk (~> 2.5)
    rainbow (3.1.1)
-    rake (13.1.0)
+    rake (13.2.1)
    rb-fsevent (0.11.2)
    rb-inotify (0.10.1)
      ffi (~> 1.0)
    redis (5.0.6)
      redis-client (>= 0.9.0)
-    redis-client (0.19.0)
+    redis-client (0.19.1)
      connection_pool
    redis-namespace (1.10.0)
      redis (>= 4)
@@ -720,11 +716,11 @@ GEM
    sexp_processor (4.17.0)
    shoulda-matchers (5.3.0)
      activesupport (>= 5.2.0)
-    sidekiq (7.2.0)
+    sidekiq (7.2.1)
      concurrent-ruby (< 2)
      connection_pool (>= 2.3.0)
      rack (>= 2.2.4)
-      redis-client (>= 0.14.0)
+      redis-client (>= 0.19.0)
    sidekiq-cron (1.12.0)
      fugit (~> 1.8)
      globalid (>= 1.0.1)
@@ -765,7 +761,7 @@ GEM
    stripe (8.5.0)
    telephone_number (1.4.20)
    test-prof (1.2.1)
-    thor (1.3.0)
+    thor (1.3.1)
    tilt (2.3.0)
    time_diff (0.3.0)
      activesupport
@@ -790,11 +786,12 @@ GEM
    unf_ext (0.0.8.2)
    unicode-display_width (2.4.2)
    uniform_notifier (1.16.0)
+    uri (0.13.0)
    uri_template (0.7.0)
    valid_email2 (4.0.6)
      activemodel (>= 3.2)
      mail (~> 2.5)
-    version_gem (1.1.2)
+    version_gem (1.1.4)
    warden (1.2.9)
      rack (>= 2.0.9)
    web-console (4.2.1)
@@ -823,7 +820,7 @@ GEM
    working_hours (1.4.1)
      activesupport (>= 3.2)
      tzinfo
-    zeitwerk (2.6.12)
+    zeitwerk (2.6.13)

 PLATFORMS
  arm64-darwin-20
@@ -840,7 +837,7 @@ DEPENDENCIES
  active_record_query_trace
  activerecord-import
  acts-as-taggable-on
-  administrate (>= 0.19.0)
+  administrate (>= 0.20.1)
  administrate-field-active_storage (>= 1.0.1)
  administrate-field-belongs_to_search (>= 0.9.0)
  annotate
@@ -858,11 +855,9 @@ DEPENDENCIES
  climate_control
  commonmarker
  csv-safe
-  cypress-on-rails
-  database_cleaner
  ddtrace
  debug (~> 1.8)
-  devise (>= 4.9.3)
+  devise (>= 4.9.4)
  devise-secure_password!
  devise_token_auth
  dotenv-rails
@@ -900,13 +895,14 @@ DEPENDENCIES
  listen
  lograge (~> 0.14.0)
  maxminddb
-  meta_request
+  meta_request (>= 0.8.0)
  mock_redis
  neighbor
+  net-smtp (~> 0.3.4)
  newrelic-sidekiq-metrics (>= 1.6.2)
  newrelic_rpm
  omniauth (>= 2.1.2)
-  omniauth-google-oauth2
+  omniauth-google-oauth2 (>= 1.1.2)
  omniauth-oauth2
  omniauth-rails_csrf_protection (~> 1.0)
  pg
@@ -917,10 +913,10 @@ DEPENDENCIES
  puma
  pundit
  rack-attack (>= 6.7.0)
-  rack-cors
+  rack-cors (= 2.0.0)
  rack-mini-profiler (>= 3.2.0)
  rack-timeout
-  rails (~> 7.0.8.0)
+  rails (~> 7.0.8.1)
  redis
  redis-namespace
  responders (>= 3.1.1)
@@ -939,7 +935,7 @@ DEPENDENCIES
  sentry-ruby
  sentry-sidekiq (>= 5.14.0)
  shoulda-matchers
-  sidekiq (>= 7.1.3)
+  sidekiq (>= 7.2.1)
  sidekiq-cron (>= 1.12.0)
  simplecov (= 0.17.1)
  slack-ruby-client (~> 2.2.0)
@@ -1,4 +1,4 @@
-Copyright (c) 2017-2021 Chatwoot Inc.
+Copyright (c) 2017-2024 Chatwoot Inc.

 Portions of this software are licensed as follows:

@@ -17,6 +17,9 @@ db_migrate:
 db_seed:
 	RAILS_ENV=$(RAILS_ENV) bundle exec rails db:seed

+db_reset:
+	RAILS_ENV=$(RAILS_ENV) bundle exec rails db:reset
+
 db:
 	RAILS_ENV=$(RAILS_ENV) bundle exec rails db:chatwoot_prepare

@@ -49,4 +52,4 @@ debug_worker:
 docker: 
 	docker build -t $(APP_NAME) -f ./docker/Dockerfile .

-.PHONY: setup db_create db_migrate db_seed db console server burn docker run force_run debug debug_worker
+.PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run debug debug_worker
@@ -23,7 +23,6 @@ Customer engagement suite, an open-source alternative to Intercom, Zendesk, Sale
  <img src="https://img.shields.io/github/commit-activity/m/chatwoot/chatwoot" alt="Commits-per-month">
  <a title="Crowdin" target="_self" href="https://chatwoot.crowdin.com/chatwoot"><img src="https://badges.crowdin.net/e/37ced7eba411064bd792feb3b7a28b16/localized.svg"></a>
  <a href="https://discord.gg/cJXdrwS"><img src="https://img.shields.io/discord/647412545203994635" alt="Discord"></a>
-  <a href="https://huntr.dev/bounties/disclose"><img src="https://cdn.huntr.dev/huntr_security_badge_mono.svg" alt="Huntr"></a>
  <a href="https://status.chatwoot.com"><img src="https://img.shields.io/endpoint?url=https%3A%2F%2Fraw.githubusercontent.com%2Fchatwoot%2Fstatus%2Fmaster%2Fapi%2Fchatwoot%2Fuptime.json" alt="uptime"></a>
  <a href="https://status.chatwoot.com"><img src="https://img.shields.io/endpoint?url=https%3A%2F%2Fraw.githubusercontent.com%2Fchatwoot%2Fstatus%2Fmaster%2Fapi%2Fchatwoot%2Fresponse-time.json" alt="response time"></a>
  <a href="https://artifacthub.io/packages/helm/chatwoot/chatwoot"><img src="https://img.shields.io/endpoint?url=https://artifacthub.io/badge/repository/artifact-hub" alt="Artifact HUB"></a>
@@ -72,6 +72,11 @@
      "scripts": {
        "test": "bundle exec rake test"
      }
+    },
+    "review": {
+      "scripts": {
+        "postdeploy": "bundle exec rails db:seed"
+      }
    }
  }
 }
@@ -59,7 +59,7 @@ class ContactIdentifyAction
  def existing_email_contact
    return if params[:email].blank?

-    @existing_email_contact ||= account.contacts.find_by(email: params[:email])
+    @existing_email_contact ||= account.contacts.from_email(params[:email])
  end

  def existing_phone_number_contact
@@ -104,7 +104,7 @@ class ContactIdentifyAction
    # TODO: replace reject { |_k, v| v.blank? } with compact_blank when rails is upgraded
    @contact.discard_invalid_attrs if discard_invalid_attrs
    @contact.save!
-    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present?
+    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present? && !@contact.avatar.attached?
  end

  def merge_contact(base_contact, merge_contact)
@@ -12,6 +12,7 @@ class ContactMergeAction
      merge_conversations
      merge_messages
      merge_contact_inboxes
+      merge_contact_notes
      merge_and_remove_mergee_contact
    end
    @base_contact
@@ -33,6 +34,10 @@ class ContactMergeAction
    Conversation.where(contact_id: @mergee_contact.id).update(contact_id: @base_contact.id)
  end

+  def merge_contact_notes
+    Note.where(contact_id: @mergee_contact.id, account_id: @mergee_contact.account_id).update(contact_id: @base_contact.id)
+  end
+
  def merge_messages
    Message.where(sender: @mergee_contact).update(sender: @base_contact)
  end
@@ -9,7 +9,7 @@
  padding: 4px 12px;

  .icon-container {
-    margin-right: 4px;
+    margin-right: 2px;

  }

@@ -2,7 +2,7 @@

 class AccountBuilder
  include CustomExceptions::Account
-  pattr_initialize [:account_name!, :email!, :confirmed, :user, :user_full_name, :user_password, :super_admin, :locale]
+  pattr_initialize [:account_name, :email!, :confirmed, :user, :user_full_name, :user_password, :super_admin, :locale]

  def perform
    if @user.nil?
@@ -15,12 +15,22 @@ class AccountBuilder
    end
    [@user, @account]
  rescue StandardError => e
-    puts e.inspect
+    Rails.logger.debug e.inspect
    raise e
  end

  private

+  def user_full_name
+    # the empty string ensures that not-null constraint is not violated
+    @user_full_name || ''
+  end
+
+  def account_name
+    # the empty string ensures that not-null constraint is not violated
+    @account_name || ''
+  end
+
  def validate_email
    address = ValidEmail2::Address.new(@email)
    if address.valid? # && !address.disposable?
@@ -39,7 +49,7 @@ class AccountBuilder
  end

  def create_account
-    @account = Account.create!(name: @account_name, locale: I18n.locale)
+    @account = Account.create!(name: account_name, locale: I18n.locale)
    Current.account = @account
  end

@@ -64,7 +74,7 @@ class AccountBuilder
    @user = User.new(email: @email,
                     password: user_password,
                     password_confirmation: user_password,
-                     name: @user_full_name)
+                     name: user_full_name)
    @user.type = 'SuperAdmin' if @super_admin
    @user.confirm if @confirmed
    @user.save!
@@ -0,0 +1,54 @@
+# The AgentBuilder class is responsible for creating a new agent.
+# It initializes with necessary attributes and provides a perform method
+# to create a user and account user in a transaction.
+class AgentBuilder
+  # Initializes an AgentBuilder with necessary attributes.
+  # @param email [String] the email of the user.
+  # @param name [String] the name of the user.
+  # @param role [String] the role of the user, defaults to 'agent' if not provided.
+  # @param inviter [User] the user who is inviting the agent (Current.user in most cases).
+  # @param availability [String] the availability status of the user, defaults to 'offline' if not provided.
+  # @param auto_offline [Boolean] the auto offline status of the user.
+  pattr_initialize [:email, { name: '' }, :inviter, :account, { role: :agent }, { availability: :offline }, { auto_offline: false }]
+
+  # Creates a user and account user in a transaction.
+  # @return [User] the created user.
+  def perform
+    ActiveRecord::Base.transaction do
+      @user = find_or_create_user
+      create_account_user
+    end
+    @user
+  end
+
+  private
+
+  # Finds a user by email or creates a new one with a temporary password.
+  # @return [User] the found or created user.
+  def find_or_create_user
+    user = User.from_email(email)
+    return user if user
+
+    temp_password = "1!aA#{SecureRandom.alphanumeric(12)}"
+    User.create!(email: email, name: name, password: temp_password, password_confirmation: temp_password)
+  end
+
+  # Checks if the user needs confirmation.
+  # @return [Boolean] true if the user is persisted and not confirmed, false otherwise.
+  def user_needs_confirmation?
+    @user.persisted? && !@user.confirmed?
+  end
+
+  # Creates an account user linking the user to the current account.
+  def create_account_user
+    AccountUser.create!({
+      account_id: account.id,
+      user_id: @user.id,
+      inviter_id: inviter.id
+    }.merge({
+      role: role,
+      availability: availability,
+      auto_offline: auto_offline
+    }.compact))
+  end
+end
@@ -75,7 +75,7 @@ class ContactInboxWithContactBuilder
  def find_contact_by_email(email)
    return if email.blank?

-    account.contacts.find_by(email: email.downcase)
+    account.contacts.from_email(email)
  end

  def find_contact_by_phone_number(phone_number)
@@ -53,7 +53,23 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
  end

  def conversation
-    @conversation ||= Conversation.find_by(conversation_params) || build_conversation
+    @conversation ||= set_conversation_based_on_inbox_config
+  end
+
+  def set_conversation_based_on_inbox_config
+    if @inbox.lock_to_single_conversation
+      Conversation.where(conversation_params).order(created_at: :desc).first || build_conversation
+    else
+      find_or_build_for_multiple_conversations
+    end
+  end
+
+  def find_or_build_for_multiple_conversations
+    # If lock to single conversation is disabled, we will create a new conversation if previous conversation is resolved
+    last_conversation = Conversation.where(conversation_params).where.not(status: :resolved).order(created_at: :desc).first
+    return build_conversation if last_conversation.nil?
+
+    last_conversation
  end

  def build_conversation
@@ -69,9 +69,28 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
  end

  def conversation
-    @conversation ||= Conversation.where(conversation_params).find_by(
-      "additional_attributes ->> 'type' = 'instagram_direct_message'"
-    ) || build_conversation
+    @conversation ||= set_conversation_based_on_inbox_config
+  end
+
+  def instagram_direct_message_conversation
+    Conversation.where(conversation_params)
+                .where("additional_attributes ->> 'type' = 'instagram_direct_message'")
+  end
+
+  def set_conversation_based_on_inbox_config
+    if @inbox.lock_to_single_conversation
+      instagram_direct_message_conversation.order(created_at: :desc).first || build_conversation
+    else
+      find_or_build_for_multiple_conversations
+    end
+  end
+
+  def find_or_build_for_multiple_conversations
+    last_conversation = instagram_direct_message_conversation.where.not(status: :resolved).order(created_at: :desc).first
+
+    return build_conversation if last_conversation.nil?
+
+    last_conversation
  end

  def message_content
@@ -2,8 +2,6 @@ class NotificationBuilder
  pattr_initialize [:notification_type!, :user!, :account!, :primary_actor!, :secondary_actor]

  def perform
-    return unless user_subscribed_to_notification?
-
    build_notification
  end

@@ -16,7 +14,7 @@ class NotificationBuilder
  def user_subscribed_to_notification?
    notification_setting = user.notification_settings.find_by(account_id: account.id)
    # added for the case where an assignee might be removed from the account but remains in conversation
-    return if notification_setting.blank?
+    return false if notification_setting.blank?

    return true if notification_setting.public_send("email_#{notification_type}?")
    return true if notification_setting.public_send("push_#{notification_type}?")
@@ -25,6 +23,9 @@ class NotificationBuilder
  end

  def build_notification
+    # Create conversation_creation notification only if user is subscribed to it
+    return if notification_type == 'conversation_creation' && !user_subscribed_to_notification?
+
    user.notifications.create!(
      notification_type: notification_type,
      account: account,
@@ -46,6 +46,21 @@ class V2::ReportBuilder
    }
  end

+  def short_summary
+    {
+      conversations_count: conversations.count,
+      avg_first_response_time: avg_first_response_time_summary,
+      avg_resolution_time: avg_resolution_time_summary
+    }
+  end
+
+  def bot_summary
+    {
+      bot_resolutions_count: bot_resolutions.count,
+      bot_handoffs_count: bot_handoffs.count
+    }
+  end
+
  def conversation_metrics
    if params[:type].equal?(:account)
      live_conversations
@@ -63,6 +78,8 @@ class V2::ReportBuilder
       avg_first_response_time
       avg_resolution_time reply_time
       resolutions_count
+       bot_resolutions_count
+       bot_handoffs_count
       reply_time].include?(params[:metric])
  end

@@ -115,6 +132,7 @@ class V2::ReportBuilder
      unattended: @open_conversations.unattended.count
    }
    metric[:unassigned] = @open_conversations.unassigned.count if params[:type].equal?(:account)
+    metric[:pending] = @open_conversations.pending.count if params[:type].equal?(:account)
    metric
  end
 end
@@ -0,0 +1,53 @@
+class V2::Reports::AgentSummaryBuilder < V2::Reports::BaseSummaryBuilder
+  pattr_initialize [:account!, :params!]
+
+  def build
+    set_grouped_conversations_count
+    set_grouped_avg_reply_time
+    set_grouped_avg_first_response_time
+    set_grouped_avg_resolution_time
+    prepare_report
+  end
+
+  private
+
+  def set_grouped_conversations_count
+    @grouped_conversations_count = Current.account.conversations.where(created_at: range).group('assignee_id').count
+  end
+
+  def set_grouped_avg_resolution_time
+    @grouped_avg_resolution_time = get_grouped_average(reporting_events.where(name: 'conversation_resolved'))
+  end
+
+  def set_grouped_avg_first_response_time
+    @grouped_avg_first_response_time = get_grouped_average(reporting_events.where(name: 'first_response'))
+  end
+
+  def set_grouped_avg_reply_time
+    @grouped_avg_reply_time = get_grouped_average(reporting_events.where(name: 'reply_time'))
+  end
+
+  def group_by_key
+    :user_id
+  end
+
+  def reporting_events
+    @reporting_events ||= Current.account.reporting_events.where(created_at: range)
+  end
+
+  def prepare_report
+    account.account_users.each_with_object([]) do |account_user, arr|
+      arr << {
+        id: account_user.user_id,
+        conversations_count: @grouped_conversations_count[account_user.user_id],
+        avg_resolution_time: @grouped_avg_resolution_time[account_user.user_id],
+        avg_first_response_time: @grouped_avg_first_response_time[account_user.user_id],
+        avg_reply_time: @grouped_avg_reply_time[account_user.user_id]
+      }
+    end
+  end
+
+  def average_value_key
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
+  end
+end
@@ -0,0 +1,17 @@
+class V2::Reports::BaseSummaryBuilder
+  include DateRangeHelper
+
+  private
+
+  def group_by_key
+    # Override this method
+  end
+
+  def get_grouped_average(events)
+    events.group(group_by_key).average(average_value_key)
+  end
+
+  def average_value_key
+    params[:business_hours].present? ? :value_in_business_hours : :value
+  end
+end
@@ -0,0 +1,54 @@
+class V2::Reports::BotMetricsBuilder
+  include DateRangeHelper
+  attr_reader :account, :params
+
+  def initialize(account, params)
+    @account = account
+    @params = params
+  end
+
+  def metrics
+    {
+      conversation_count: bot_conversations.count,
+      message_count: bot_messages.count,
+      resolution_rate: bot_resolution_rate.to_i,
+      handoff_rate: bot_handoff_rate.to_i
+    }
+  end
+
+  private
+
+  def bot_activated_inbox_ids
+    @bot_activated_inbox_ids ||= account.inboxes.filter(&:active_bot?).map(&:id)
+  end
+
+  def bot_conversations
+    @bot_conversations ||= account.conversations.where(inbox_id: bot_activated_inbox_ids).where(created_at: range)
+  end
+
+  def bot_messages
+    @bot_messages ||= account.messages.outgoing.where(conversation_id: bot_conversations.ids).where(created_at: range)
+  end
+
+  def bot_resolutions_count
+    account.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_resolved,
+                                                                                 created_at: range).distinct.count
+  end
+
+  def bot_handoffs_count
+    account.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_handoff,
+                                                                                 created_at: range).distinct.count
+  end
+
+  def bot_resolution_rate
+    return 0 if bot_conversations.count.zero?
+
+    bot_resolutions_count.to_f / bot_conversations.count * 100
+  end
+
+  def bot_handoff_rate
+    return 0 if bot_conversations.count.zero?
+
+    bot_handoffs_count.to_f / bot_conversations.count * 100
+  end
+end
@@ -0,0 +1,49 @@
+class V2::Reports::TeamSummaryBuilder < V2::Reports::BaseSummaryBuilder
+  pattr_initialize [:account!, :params!]
+
+  def build
+    set_grouped_conversations_count
+    set_grouped_avg_reply_time
+    set_grouped_avg_first_response_time
+    set_grouped_avg_resolution_time
+    prepare_report
+  end
+
+  private
+
+  def set_grouped_conversations_count
+    @grouped_conversations_count = Current.account.conversations.where(created_at: range).group('team_id').count
+  end
+
+  def set_grouped_avg_resolution_time
+    @grouped_avg_resolution_time = get_grouped_average(reporting_events.where(name: 'conversation_resolved'))
+  end
+
+  def set_grouped_avg_first_response_time
+    @grouped_avg_first_response_time = get_grouped_average(reporting_events.where(name: 'first_response'))
+  end
+
+  def set_grouped_avg_reply_time
+    @grouped_avg_reply_time = get_grouped_average(reporting_events.where(name: 'reply_time'))
+  end
+
+  def reporting_events
+    @reporting_events ||= Current.account.reporting_events.where(created_at: range).joins(:conversation)
+  end
+
+  def group_by_key
+    'conversations.team_id'
+  end
+
+  def prepare_report
+    account.teams.each_with_object([]) do |team, arr|
+      arr << {
+        id: team.id,
+        conversations_count: @grouped_conversations_count[team.id],
+        avg_resolution_time: @grouped_avg_resolution_time[team.id],
+        avg_first_response_time: @grouped_avg_first_response_time[team.id],
+        avg_reply_time: @grouped_avg_reply_time[team.id]
+      }
+    end
+  end
+end
@@ -1,16 +1,26 @@
 class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
-  before_action :fetch_agent, except: [:create, :index]
+  before_action :fetch_agent, except: [:create, :index, :bulk_create]
  before_action :check_authorization
-  before_action :find_user, only: [:create]
  before_action :validate_limit, only: [:create]
-  before_action :create_user, only: [:create]
-  before_action :save_account_user, only: [:create]
+  before_action :validate_limit_for_bulk_create, only: [:bulk_create]

  def index
    @agents = agents
  end

-  def create; end
+  def create
+    builder = AgentBuilder.new(
+      email: new_agent_params['email'],
+      name: new_agent_params['name'],
+      role: new_agent_params['role'],
+      availability: new_agent_params['availability'],
+      auto_offline: new_agent_params['auto_offline'],
+      inviter: current_user,
+      account: Current.account
+    )
+
+    @agent = builder.perform
+  end

  def update
    @agent.update!(agent_params.slice(:name).compact)
@@ -23,6 +33,30 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
    head :ok
  end

+  def bulk_create
+    emails = params[:emails]
+
+    emails.each do |email|
+      builder = AgentBuilder.new(
+        email: email,
+        name: email.split('@').first,
+        inviter: current_user,
+        account: Current.account
+      )
+      begin
+        builder.perform
+      rescue ActiveRecord::RecordInvalid => e
+        Rails.logger.info "[Agent#bulk_create] ignoring email #{email}, errors: #{e.record.errors}"
+      end
+    end
+
+    # This endpoint is used to bulk create agents during onboarding
+    # onboarding_step key in present in Current account custom attributes, since this is a one time operation
+    Current.account.custom_attributes.delete('onboarding_step')
+    Current.account.save!
+    head :ok
+  end
+
  private

  def check_authorization
@@ -33,47 +67,34 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
    @agent = agents.find(params[:id])
  end

-  def find_user
-    @user =  User.find_by(email: new_agent_params[:email])
-  end
-
-  # TODO: move this to a builder and combine the save account user method into a builder
-  # ensure the account user association is also created in a single transaction
-  def create_user
-    return @user.send_confirmation_instructions if @user
-
-    @user = User.create!(new_agent_params.slice(:email, :name, :password, :password_confirmation))
-  end
-
-  def save_account_user
-    AccountUser.create!({
-      account_id: Current.account.id,
-      user_id: @user.id,
-      inviter_id: current_user.id
-    }.merge({
-      role: new_agent_params[:role],
-      availability: new_agent_params[:availability],
-      auto_offline: new_agent_params[:auto_offline]
-    }.compact))
-  end
-
  def agent_params
    params.require(:agent).permit(:name, :email, :name, :role, :availability, :auto_offline)
  end

  def new_agent_params
-    # intial string ensures the password requirements are met
-    temp_password = "1!aA#{SecureRandom.alphanumeric(12)}"
    params.require(:agent).permit(:email, :name, :role, :availability, :auto_offline)
-          .merge!(password: temp_password, password_confirmation: temp_password, inviter: current_user)
  end

  def agents
    @agents ||= Current.account.users.order_by_full_name.includes(:account_users, { avatar_attachment: [:blob] })
  end

+  def validate_limit_for_bulk_create
+    limit_available = params[:emails].count <= available_agent_count
+
+    render_payment_required('Account limit exceeded. Please purchase more licenses') unless limit_available
+  end
+
  def validate_limit
-    render_payment_required('Account limit exceeded. Please purchase more licenses') if agents.count >= Current.account.usage_limits[:agents]
+    render_payment_required('Account limit exceeded. Please purchase more licenses') unless can_add_agent?
+  end
+
+  def available_agent_count
+    Current.account.usage_limits[:agents] - agents.count
+  end
+
+  def can_add_agent?
+    available_agent_count.positive?
  end

  def delete_user_record(agent)
@@ -2,13 +2,9 @@ class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts:
  before_action :authorize_request

  def create
-    ActiveRecord::Base.transaction do
-      authenticate_twilio
-      build_inbox
-      setup_webhooks if @twilio_channel.sms?
-    rescue StandardError => e
-      render_could_not_create_error(e.message)
-    end
+    process_create
+  rescue StandardError => e
+    render_could_not_create_error(e.message)
  end

  private
@@ -17,6 +13,14 @@ class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts:
    authorize ::Inbox
  end

+  def process_create
+    ActiveRecord::Base.transaction do
+      authenticate_twilio
+      build_inbox
+      setup_webhooks if @twilio_channel.sms?
+    end
+  end
+
  def authenticate_twilio
    client = if permitted_params[:api_key_sid].present?
               Twilio::REST::Client.new(permitted_params[:api_key_sid], permitted_params[:auth_token], permitted_params[:account_sid])
@@ -46,7 +46,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController

  def export
    column_names = params['column_names']
-    Account::ContactsExportJob.perform_later(Current.account.id, column_names)
+    Account::ContactsExportJob.perform_later(Current.account.id, column_names, Current.user.email)
    head :ok, message: I18n.t('errors.contacts.export.success')
  end

@@ -65,6 +65,10 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
    contacts = result[:contacts]
    @contacts_count = result[:count]
    @contacts = fetch_contacts(contacts)
+  rescue CustomExceptions::CustomFilter::InvalidAttribute,
+         CustomExceptions::CustomFilter::InvalidOperator,
+         CustomExceptions::CustomFilter::InvalidValue => e
+    render_could_not_create_error(e.message)
  end

  def contactable_inboxes
@@ -148,7 +152,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
  end

  def permitted_params
-    params.permit(:name, :identifier, :email, :phone_number, :avatar, :avatar_url, additional_attributes: {}, custom_attributes: {})
+    params.permit(:name, :identifier, :email, :phone_number, :avatar, :blocked, :avatar_url, additional_attributes: {}, custom_attributes: {})
  end

  def contact_custom_attributes
@@ -36,10 +36,18 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
    end
  end

+  def update
+    @conversation.update!(permitted_update_params)
+  end
+
  def filter
    result = ::Conversations::FilterService.new(params.permit!, current_user).perform
    @conversations = result[:conversations]
    @conversations_count = result[:count]
+  rescue CustomExceptions::CustomFilter::InvalidAttribute,
+         CustomExceptions::CustomFilter::InvalidOperator,
+         CustomExceptions::CustomFilter::InvalidValue => e
+    render_could_not_create_error(e.message)
  end

  def mute
@@ -110,6 +118,11 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro

  private

+  def permitted_update_params
+    # TODO: Move the other conversation attributes to this method and remove specific endpoints for each attribute
+    params.permit(:priority)
+  end
+
  def update_last_seen_on_conversation(last_seen_at, update_assignee)
    # rubocop:disable Rails/SkipsModelValidations
    @conversation.update_column(:agent_last_seen_at, last_seen_at)
@@ -176,3 +189,5 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
    @conversation.assignee_id? && Current.user == @conversation.assignee
  end
 end
+
+Api::V1::Accounts::ConversationsController.prepend_mod_with('Api::V1::Accounts::ConversationsController')
@@ -39,6 +39,8 @@ class Api::V1::Accounts::CustomAttributeDefinitionsController < Api::V1::Account
      :attribute_display_type,
      :attribute_key,
      :attribute_model,
+      :regex_pattern,
+      :regex_cue,
      attribute_values: []
    )
  end
@@ -2,14 +2,14 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
  RESULTS_PER_PAGE = 15
  include DateRangeHelper

-  before_action :fetch_notification, only: [:update, :destroy, :snooze]
+  before_action :fetch_notification, only: [:update, :destroy, :snooze, :unread]
  before_action :set_primary_actor, only: [:read_all]
  before_action :set_current_page, only: [:index]

  def index
-    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
-    @count = notifications.count
-    @notifications = notifications.page(@current_page).per(RESULTS_PER_PAGE)
+    @notifications = notification_finder.notifications
+    @unread_count = notification_finder.unread_count
+    @count = notification_finder.count
  end

  def read_all
@@ -29,18 +29,33 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
    render json: @notification
  end

+  def unread
+    @notification.update(read_at: nil)
+    render json: @notification
+  end
+
  def destroy
    @notification.destroy
    head :ok
  end

+  def destroy_all
+    if params[:type] == 'read'
+      ::Notification::DeleteNotificationJob.perform_later(Current.user, type: :read)
+    else
+      ::Notification::DeleteNotificationJob.perform_later(Current.user, type: :all)
+    end
+    head :ok
+  end
+
  def unread_count
-    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
+    @unread_count = notification_finder.unread_count
    render json: @unread_count
  end

  def snooze
-    @notification.update(snoozed_until: parse_date_time(params[:snoozed_until].to_s)) if params[:snoozed_until]
+    updated_meta = (@notification.meta || {}).merge('last_snoozed_at' => nil)
+    @notification.update(snoozed_until: parse_date_time(params[:snoozed_until].to_s), meta: updated_meta) if params[:snoozed_until]
    render json: @notification
  end

@@ -61,7 +76,7 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
    @current_page = params[:page] || 1
  end

-  def notifications
-    @notifications ||= current_user.notifications.where(account_id: current_account.id)
+  def notification_finder
+    @notification_finder ||= NotificationFinder.new(Current.user, Current.account, params)
  end
 end
@@ -5,11 +5,13 @@ class Api::V1::AccountsController < Api::BaseController
  skip_before_action :authenticate_user!, :set_current_user, :handle_with_exception,
                     only: [:create], raise: false
  before_action :check_signup_enabled, only: [:create]
+  before_action :ensure_account_name, only: [:create]
  before_action :validate_captcha, only: [:create]
  before_action :fetch_account, except: [:create]
  before_action :check_authorization, except: [:create]

  rescue_from CustomExceptions::Account::InvalidEmail,
+              CustomExceptions::Account::InvalidParams,
              CustomExceptions::Account::UserExists,
              CustomExceptions::Account::UserErrors,
              with: :render_error_response
@@ -38,11 +40,14 @@ class Api::V1::AccountsController < Api::BaseController

  def cache_keys
    expires_in 10.seconds, public: false, stale_while_revalidate: 5.minutes
-    render json: { cache_keys: get_cache_keys }, status: :ok
+    render json: { cache_keys: cache_keys_for_account }, status: :ok
  end

  def update
-    @account.update!(account_params.slice(:name, :locale, :domain, :support_email, :auto_resolve_duration))
+    @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email, :auto_resolve_duration))
+    @account.custom_attributes.merge!(custom_attributes_params)
+    @account.custom_attributes['onboarding_step'] = 'invite_team' if @account.custom_attributes['onboarding_step'] == 'account_update'
+    @account.save!
  end

  def update_active_at
@@ -53,7 +58,18 @@ class Api::V1::AccountsController < Api::BaseController

  private

-  def get_cache_keys
+  def ensure_account_name
+    # ensure that account_name and user_full_name is present
+    # this is becuase the account builder and the models validations are not triggered
+    # this change is to align the behaviour with the v2 accounts controller
+    # since these values are not required directly there
+    return if account_params[:account_name].present?
+    return if account_params[:user_full_name].present?
+
+    raise CustomExceptions::Account::InvalidParams.new({})
+  end
+
+  def cache_keys_for_account
    {
      label: fetch_value_for_key(params[:id], Label.name.underscore),
      inbox: fetch_value_for_key(params[:id], Inbox.name.underscore),
@@ -70,6 +86,10 @@ class Api::V1::AccountsController < Api::BaseController
    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
  end

+  def custom_attributes_params
+    params.permit(:industry, :company_size, :timezone)
+  end
+
  def check_signup_enabled
    raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
  end
@@ -10,7 +10,9 @@ class Api::V1::ProfilesController < Api::BaseController
      @user.update!(password_params.except(:current_password))
    end

-    @user.update!(profile_params)
+    @user.assign_attributes(profile_params)
+    @user.custom_attributes.merge!(custom_attributes_params)
+    @user.save!
  end

  def avatar
@@ -31,6 +33,11 @@ class Api::V1::ProfilesController < Api::BaseController
    head :ok
  end

+  def resend_confirmation
+    @user.send_confirmation_instructions unless @user.confirmed?
+    head :ok
+  end
+
  private

  def set_user
@@ -57,6 +64,10 @@ class Api::V1::ProfilesController < Api::BaseController
    )
  end

+  def custom_attributes_params
+    params.require(:profile).permit(:phone_number)
+  end
+
  def password_params
    params.require(:profile).permit(
      :current_password,
@@ -33,10 +33,10 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
  end

  def transcript
-    if permitted_params[:email].present? && conversation.present?
+    if conversation.present? && conversation.contact.present? && conversation.contact.email.present?
      ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
        conversation,
-        permitted_params[:email]
+        conversation.contact.email
      )&.deliver_later
    end
    head :ok
@@ -14,6 +14,12 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
    render json: summary_metrics
  end

+  def bot_summary
+    summary = V2::ReportBuilder.new(Current.account, current_summary_params).bot_summary
+    summary[:previous] = V2::ReportBuilder.new(Current.account, previous_summary_params).bot_summary
+    render json: summary
+  end
+
  def agents
    @report_data = generate_agents_report
    generate_csv('agents_report', 'api/v2/accounts/reports/agents')
@@ -48,6 +54,11 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
    render json: conversation_metrics
  end

+  def bot_metrics
+    bot_metrics = V2::Reports::BotMetricsBuilder.new(Current.account, params).metrics
+    render json: bot_metrics
+  end
+
  private

  def generate_csv(filename, template)
@@ -0,0 +1,36 @@
+class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
+  before_action :check_authorization
+  before_action :prepare_builder_params, only: [:agent, :team]
+
+  def agent
+    render_report_with(V2::Reports::AgentSummaryBuilder)
+  end
+
+  def team
+    render_report_with(V2::Reports::TeamSummaryBuilder)
+  end
+
+  private
+
+  def check_authorization
+    authorize :report, :view?
+  end
+
+  def prepare_builder_params
+    @builder_params = {
+      since: permitted_params[:since],
+      until: permitted_params[:until],
+      business_hours: ActiveModel::Type::Boolean.new.cast(permitted_params[:business_hours])
+    }
+  end
+
+  def render_report_with(builder_class)
+    builder = builder_class.new(account: Current.account, params: @builder_params)
+    data = builder.build
+    render json: data
+  end
+
+  def permitted_params
+    params.permit(:since, :until, :business_hours)
+  end
+end
@@ -0,0 +1,69 @@
+class Api::V2::AccountsController < Api::BaseController
+  include AuthHelper
+
+  skip_before_action :authenticate_user!, :set_current_user, :handle_with_exception,
+                     only: [:create], raise: false
+  before_action :check_signup_enabled, only: [:create]
+  before_action :validate_captcha, only: [:create]
+  before_action :fetch_account, except: [:create]
+  before_action :check_authorization, except: [:create]
+
+  rescue_from CustomExceptions::Account::InvalidEmail,
+              CustomExceptions::Account::UserExists,
+              CustomExceptions::Account::UserErrors,
+              with: :render_error_response
+
+  def create
+    @user, @account = AccountBuilder.new(
+      email: account_params[:email],
+      user_password: account_params[:password],
+      locale: account_params[:locale],
+      user: current_user
+    ).perform
+
+    fetch_account_and_user_info
+    update_account_info if @account.present?
+
+    if @user
+      send_auth_headers(@user)
+      render 'api/v1/accounts/create', format: :json, locals: { resource: @user }
+    else
+      render_error_response(CustomExceptions::Account::SignupFailed.new({}))
+    end
+  end
+
+  private
+
+  def account_attributes
+    {
+      custom_attributes: @account.custom_attributes.merge({ 'onboarding_step' => 'profile_update' })
+    }
+  end
+
+  def update_account_info
+    @account.update!(
+      account_attributes
+    )
+  end
+
+  def fetch_account_and_user_info; end
+
+  def fetch_account
+    @account = current_user.accounts.find(params[:id])
+    @current_account_user = @account.account_users.find_by(user_id: current_user.id)
+  end
+
+  def account_params
+    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
+  end
+
+  def check_signup_enabled
+    raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
+  end
+
+  def validate_captcha
+    raise ActionController::InvalidAuthenticityToken, 'Invalid Captcha' unless ChatwootCaptcha.new(params[:h_captcha_client_response]).valid?
+  end
+end
+
+Api::V2::AccountsController.prepend_mod_with('Api::V2::AccountsController')
@@ -25,3 +25,4 @@ class ApplicationController < ActionController::Base
    }
  end
 end
+ApplicationController.include_mod_with('Concerns::ApplicationControllerConcern')
@@ -1,7 +1,8 @@
 module AccessTokenAuthHelper
  BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[toggle_status create],
-    'api/v1/accounts/conversations/messages' => ['create']
+    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update],
+    'api/v1/accounts/conversations/messages' => ['create'],
+    'api/v1/accounts/conversations/assignments' => ['create']
  }.freeze

  def ensure_access_token
@@ -14,7 +15,14 @@ module AccessTokenAuthHelper
    render_unauthorized('Invalid Access Token') && return if @access_token.blank?

    @resource = @access_token.owner
-    Current.user = @resource if [User, AgentBot].include?(@resource.class)
+    Current.user = @resource if allowed_current_user_type?(@resource)
+  end
+
+  def allowed_current_user_type?(resource)
+    return true if resource.is_a?(User)
+    return true if resource.is_a?(AgentBot)
+
+    false
  end

  def validate_bot_access_token!
@@ -0,0 +1,5 @@
+module DomainHelper
+  def self.chatwoot_domain?(domain = request.host)
+    [URI.parse(ENV.fetch('FRONTEND_URL', '')).host, URI.parse(ENV.fetch('HELPCENTER_URL', '')).host].include?(domain)
+  end
+end
@@ -25,6 +25,6 @@ module EnsureCurrentAccountHelper
  end

  def account_accessible_for_bot?(account)
-    render_unauthorized('You are not authorized to access this account') unless @resource.agent_bot_inboxes.find_by(account_id: account.id)
+    render_unauthorized('Bot is not authorized to access this account') unless @resource.agent_bot_inboxes.find_by(account_id: account.id)
  end
 end
@@ -6,6 +6,7 @@ module SwitchLocale
  def switch_locale(&)
    # priority is for locale set in query string (mostly for widget/from js sdk)
    locale ||= locale_from_params
+    locale ||= locale_from_custom_domain
    # if locale is not set in account, let's use DEFAULT_LOCALE env variable
    locale ||= locale_from_env_variable
    set_locale(locale, &)
@@ -16,6 +17,20 @@ module SwitchLocale
    set_locale(locale, &)
  end

+  # If the request is coming from a custom domain, it should be for a helpcenter portal
+  # We will use the portal locale in such cases
+  def locale_from_custom_domain(&)
+    return if params[:locale]
+
+    domain = request.host
+    return if DomainHelper.chatwoot_domain?(domain)
+
+    @portal = Portal.find_by(custom_domain: domain)
+    return unless @portal
+
+    @portal.default_locale
+  end
+
  def set_locale(locale, &)
    # if locale is empty, use default_locale
    locale ||= I18n.default_locale
@@ -18,6 +18,7 @@ class DashboardController < ActionController::Base
      'LOGO', 'LOGO_DARK', 'LOGO_THUMBNAIL',
      'INSTALLATION_NAME',
      'WIDGET_BRAND_URL', 'TERMS_URL',
+      'BRAND_URL', 'BRAND_NAME',
      'PRIVACY_URL',
      'DISPLAY_MANIFEST',
      'CREATE_NEW_ACCOUNT_FROM_DASHBOARD',
@@ -55,7 +56,7 @@ class DashboardController < ActionController::Base
      VAPID_PUBLIC_KEY: VapidService.public_key,
      ENABLE_ACCOUNT_SIGNUP: GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false'),
      FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
-      FACEBOOK_API_VERSION: 'v14.0',
+      FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v17.0'),
      IS_ENTERPRISE: ChatwootApp.enterprise?,
      AZURE_APP_ID: ENV.fetch('AZURE_APP_ID', ''),
      GIT_SHA: GIT_HASH
@@ -5,7 +5,7 @@ class DeviseOverrides::PasswordsController < Devise::PasswordsController
  skip_before_action :authenticate_user!, raise: false

  def create
-    @user = User.find_by(email: params[:email])
+    @user = User.from_email(params[:email])
    if @user
      @user.send_reset_password_instructions
      build_response(I18n.t('messages.reset_password_success'), 200)
@@ -4,6 +4,10 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
  wrap_parameters format: []
  before_action :process_sso_auth_token, only: [:create]

+  def new
+    redirect_to login_page_url(error: 'access-denied')
+  end
+
  def create
    # Authenticate user via the temporary sso auth token
    if params[:sso_auth_token].present? && @resource.present?
@@ -21,6 +25,12 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController

  private

+  def login_page_url(error: nil)
+    frontend_url = ENV.fetch('FRONTEND_URL', nil)
+
+    "#{frontend_url}/app/login?error=#{error}"
+  end
+
  def authenticate_resource_with_sso_token
    @token = @resource.create_token
    @resource.save!
@@ -33,7 +43,7 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
  def process_sso_auth_token
    return if params[:email].blank?

-    user = User.find_by(email: params[:email])
+    user = User.from_email(params[:email])
    @resource = user if user&.valid_sso_auth_token?(params[:sso_auth_token])
  end
 end
@@ -8,7 +8,7 @@ class Platform::Api::V1::UsersController < PlatformController
  def show; end

  def create
-    @resource = (User.find_by(email: user_params[:email]) || User.new(user_params))
+    @resource = (User.from_email(user_params[:email]) || User.new(user_params))
    @resource.skip_confirmation!
    @resource.save!
    @platform_app.platform_app_permissibles.find_or_create_by!(permissible: @resource)
@@ -1,15 +1,31 @@
 class Public::Api::V1::Inboxes::ConversationsController < Public::Api::V1::InboxesController
  include Events::Types
-  before_action :set_conversation, only: [:toggle_typing, :update_last_seen]
+  before_action :set_conversation, only: [:toggle_typing, :update_last_seen, :show, :toggle_status]

  def index
    @conversations = @contact_inbox.hmac_verified? ? @contact.conversations : @contact_inbox.conversations
  end

+  def show; end
+
  def create
    @conversation = create_conversation
  end

+  def toggle_status
+    # Check if the conversation is already resolved to prevent redundant operations
+    return if @conversation.resolved?
+
+    # Assign the conversation's contact as the resolver
+    # This step attributes the resolution action to the contact involved in the conversation
+    # If this assignment is not made, the system implicitly becomes the resolver by default
+    Current.contact = @conversation.contact
+
+    # Update the conversation's status to 'resolved' to reflect its closure
+    @conversation.status = :resolved
+    @conversation.save!
+  end
+
  def toggle_typing
    case params[:typing_status]
    when 'on'
@@ -30,7 +46,11 @@ class Public::Api::V1::Inboxes::ConversationsController < Public::Api::V1::Inbox
  private

  def set_conversation
-    @conversation = @contact_inbox.contact.conversations.find_by!(display_id: params[:id])
+    @conversation = if @contact_inbox.hmac_verified?
+                      @contact_inbox.contact.conversations.find_by!(display_id: params[:id])
+                    else
+                      @contact_inbox.conversations.find_by!(display_id: params[:id])
+                    end
  end

  def create_conversation
@@ -7,7 +7,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B

  def index
    @articles = @portal.articles
-    @articles = @articles.search(list_params) if list_params.present?
+    search_articles
    order_by_sort_param
    @articles.page(list_params[:page]) if list_params[:page].present?
  end
@@ -16,6 +16,10 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B

  private

+  def search_articles
+    @articles = @articles.search(list_params) if list_params.present?
+  end
+
  def order_by_sort_param
    @articles = if list_params[:sort].present? && list_params[:sort] == 'views'
                  @articles.order_by_views
@@ -51,3 +55,5 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
    ChatwootMarkdownRenderer.new(content).render_article
  end
 end
+
+Public::Api::V1::Portals::ArticlesController.prepend_mod_with('Public::Api::V1::Portals::ArticlesController')
@@ -1,6 +1,7 @@
 class Public::Api::V1::Portals::BaseController < PublicController
  before_action :show_plain_layout
  before_action :set_color_scheme
+  before_action :set_global_config
  around_action :set_locale
  after_action :allow_iframe_requests

@@ -46,7 +47,7 @@ class Public::Api::V1::Portals::BaseController < PublicController
    @locale = if article.category.present?
                article.category.locale
              else
-                'en'
+                article.portal.default_locale
              end

    I18n.with_locale(@locale, &)
@@ -60,4 +61,8 @@ class Public::Api::V1::Portals::BaseController < PublicController
    portal
    render 'public/api/v1/portals/error/404', status: :not_found
  end
+
+  def set_global_config
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'BRAND_URL')
+  end
 end
@@ -8,8 +8,7 @@ class PublicController < ActionController::Base

  def ensure_custom_domain_request
    domain = request.host
-
-    return if [URI.parse(ENV.fetch('FRONTEND_URL', '')).host, URI.parse(ENV.fetch('HELPCENTER_URL', '')).host].include?(domain)
+    return if DomainHelper.chatwoot_domain?(domain)

    @portal = ::Portal.find_by(custom_domain: domain)
    return if @portal.present?
@@ -22,19 +22,24 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
      i.value = value
      i.save!
    end
-    # rubocop:disable Rails/I18nLocaleTexts
-    redirect_to super_admin_settings_path, notice: 'App Configs updated successfully'
-    # rubocop:enable Rails/I18nLocaleTexts
+    redirect_to super_admin_settings_path, notice: "App Configs - #{@config.titleize} updated successfully"
  end

  private

  def set_config
-    @config = params[:config]
+    @config = params[:config] || 'general'
  end

  def allowed_configs
-    @allowed_configs = %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET]
+    @allowed_configs = case @config
+                       when 'facebook'
+                         %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT]
+                       when 'email'
+                         ['MAILER_INBOUND_EMAIL_DOMAIN']
+                       else
+                         %w[ENABLE_ACCOUNT_SIGNUP]
+                       end
  end
 end

@@ -5,6 +5,10 @@
 # If you want to add pagination or other controller-level concerns,
 # you're free to overwrite the RESTful controller actions.
 class SuperAdmin::ApplicationController < Administrate::ApplicationController
+  include ActionView::Helpers::TagHelper
+  include ActionView::Context
+
+  helper_method :render_vue_component
  # authenticiation done via devise : SuperAdmin Model
  before_action :authenticate_super_admin!

@@ -23,6 +27,17 @@ class SuperAdmin::ApplicationController < Administrate::ApplicationController

  private

+  def render_vue_component(component_name, props = {})
+    html_options = {
+      id: 'app',
+      data: {
+        component_name: component_name,
+        props: props.to_json
+      }
+    }
+    content_tag(:div, '', html_options)
+  end
+
  def invalid_action_perfomed
    # rubocop:disable Rails/I18nLocaleTexts
    flash[:error] = 'Invalid action performed'
@@ -28,8 +28,7 @@ class SuperAdmin::InstanceStatusesController < SuperAdmin::ApplicationController
  end

  def sha
-    sha = `git rev-parse HEAD`
-    @metrics['Git SHA'] = sha.presence || 'n/a'
+    @metrics['Git SHA'] = GIT_HASH
  end

  def postgres_status
@@ -163,12 +163,23 @@ class ConversationFinder
    params[:page] || 1
  end

-  def conversations
-    @conversations = @conversations.includes(
+  def conversations_base_query
+    @conversations.includes(
      :taggings, :inbox, { assignee: { avatar_attachment: [:blob] } }, { contact: { avatar_attachment: [:blob] } }, :team, :contact_inbox
    )
+  end
+
+  def conversations
+    @conversations = conversations_base_query

    sort_by, sort_order = SORT_OPTIONS[params[:sort_by]] || SORT_OPTIONS['last_activity_at_desc']
-    @conversations.send(sort_by, sort_order).page(current_page).per(ENV.fetch('CONVERSATION_RESULTS_PER_PAGE', '25').to_i)
+    @conversations = @conversations.send(sort_by, sort_order)
+
+    if params[:updated_within].present?
+      @conversations.where('conversations.updated_at > ?', Time.zone.now - params[:updated_within].to_i.seconds)
+    else
+      @conversations.page(current_page).per(ENV.fetch('CONVERSATION_RESULTS_PER_PAGE', '25').to_i)
+    end
  end
 end
+ConversationFinder.prepend_mod_with('ConversationFinder')
@@ -0,0 +1,56 @@
+class NotificationFinder
+  attr_reader :current_user, :current_account, :params
+
+  RESULTS_PER_PAGE = 15
+
+  def initialize(current_user, current_account, params = {})
+    @current_user = current_user
+    @current_account = current_account
+    @params = params
+    set_up
+  end
+
+  def notifications
+    @notifications.page(current_page).per(RESULTS_PER_PAGE).order(last_activity_at: sort_order)
+  end
+
+  def unread_count
+    @notifications.where(read_at: nil).count
+  end
+
+  def count
+    @notifications.count
+  end
+
+  private
+
+  def set_up
+    find_all_notifications
+    filter_snoozed_notifications
+    fitler_read_notifications
+  end
+
+  def find_all_notifications
+    @notifications = current_user.notifications.where(account_id: @current_account.id)
+  end
+
+  def filter_snoozed_notifications
+    @notifications = @notifications.where(snoozed_until: nil) unless type_included?('snoozed')
+  end
+
+  def fitler_read_notifications
+    @notifications = @notifications.where(read_at: nil) unless type_included?('read')
+  end
+
+  def type_included?(type)
+    (params[:includes] || []).include?(type)
+  end
+
+  def current_page
+    params[:page] || 1
+  end
+
+  def sort_order
+    params[:sort_order] || :desc
+  end
+end
@@ -53,7 +53,7 @@ module Api::V1::InboxesHelper
  rescue StandardError => e
    raise StandardError, e.message
  ensure
-    ChatwootExceptionTracker.new(e).capture_exception if e.present?
+    Rails.logger.error "[Api::V1::InboxesHelper] check_imap_connection failed with #{e.message}" if e.present?
  end

  def check_smtp_connection(channel_data, smtp)
@@ -15,8 +15,8 @@ module Api::V2::Accounts::HeatmapHelper
    dates = data.pluck(:date).uniq.sort

    # add the dates as the first row, leave an empty cell for the hour column
-    # e.g. [nil, '2023-01-01', '2023-1-02', '2023-01-03']
-    result_arr << ([nil] + dates)
+    # e.g. ['Start of the hour', '2023-01-01', '2023-1-02', '2023-01-03']
+    result_arr << (['Start of the hour'] + dates)

    # group the data by hour, we do not need to sort it, because the data is already sorted
    # given it starts from the beginning of the day
@@ -25,7 +25,7 @@ module Api::V2::Accounts::HeatmapHelper
    # value = [{date: 2023-01-01, value: 1}, {date: 2023-01-02, value: 1}, {date: 2023-01-03, value: 1}, ...]
    data.group_by { |d| d[:hour] }.each do |hour, items|
      # create a new row for each hour
-      row = [hour]
+      row = [format('%02d:00', hour)]

      # group the items by date, so we can easily access the value for each date
      # grouped values will be a hasg with the date as the key, and the value as the value
@@ -37,7 +37,7 @@ module Api::V2::Accounts::HeatmapHelper
        row << (grouped_values[date][0][:value] if grouped_values[date].is_a?(Array))
      end

-      # row will look like [22, 0, 0, 1, 4, 6, 7, 4]
+      # row will look like ['22:00', 0, 0, 1, 4, 6, 7, 4]
      # add the row to the result array

      result_arr << row
@@ -46,12 +46,12 @@ module Api::V2::Accounts::HeatmapHelper
    # return the resultant array
    # the result looks like this
    # [
-    #   [nil, '2023-01-01', '2023-1-02', '2023-01-03'],
-    #   [0, 0, 0, 0],
-    #   [1, 0, 0, 0],
-    #   [2, 0, 0, 0],
-    #   [3, 0, 0, 0],
-    #   [4, 0, 0, 0],
+    #   ['Start of the hour', '2023-01-01', '2023-1-02', '2023-01-03'],
+    #   ['00:00', 0, 0, 0],
+    #   ['01:00', 0, 0, 0],
+    #   ['02:00', 0, 0, 0],
+    #   ['03:00', 0, 0, 0],
+    #   ['04:00', 0, 0, 0],
    # ]
    result_arr
  end
@@ -37,7 +37,7 @@ module Api::V2::Accounts::ReportsHelper
          business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
        }
      )
-    ).summary
+    ).short_summary
  end

  private
@@ -45,12 +45,8 @@ module Api::V2::Accounts::ReportsHelper
  def generate_readable_report_metrics(report_metric)
    [
      report_metric[:conversations_count],
-      time_to_minutes(report_metric[:avg_first_response_time]),
-      time_to_minutes(report_metric[:avg_resolution_time])
+      Reports::TimeFormatPresenter.new(report_metric[:avg_first_response_time]).format,
+      Reports::TimeFormatPresenter.new(report_metric[:avg_resolution_time]).format
    ]
  end
-
-  def time_to_minutes(time_in_seconds)
-    (time_in_seconds / 60).to_i
-  end
 end
@@ -2,4 +2,11 @@ module ApplicationHelper
  def available_locales_with_name
    LANGUAGES_CONFIG.map { |_key, val| val.slice(:name, :iso_639_1_code) }
  end
+
+  def feature_help_urls
+    features = YAML.safe_load(Rails.root.join('config/features.yml').read).freeze
+    features.each_with_object({}) do |feature, hash|
+      hash[feature['name']] = feature['help_url'] if feature['help_url']
+    end
+  end
 end
@@ -0,0 +1,83 @@
+module ContactHelper
+  def parse_name(full_name)
+    #  If the input is nil or not a string, return a hash with all values set to nil
+    return default_name_hash if invalid_name?(full_name)
+
+    # If the input is a number, return a hash with the number as the first name
+    return numeric_name_hash(full_name) if valid_number?(full_name)
+
+    full_name = full_name.squish
+
+    # If full name consists of only one word, consider it as the first name
+    return single_word_name_hash(full_name) if single_word?(full_name)
+
+    parts = split_name(full_name)
+    parts = handle_conjunction(parts)
+    build_name_hash(parts)
+  end
+
+  private
+
+  def default_name_hash
+    { first_name: nil, last_name: nil, middle_name: nil, prefix: nil, suffix: nil }
+  end
+
+  def invalid_name?(full_name)
+    !full_name.is_a?(String) || full_name.empty?
+  end
+
+  def numeric_name_hash(full_name)
+    { first_name: full_name, last_name: nil, middle_name: nil, prefix: nil, suffix: nil }
+  end
+
+  def valid_number?(full_name)
+    full_name.gsub(/\s+/, '').match?(/\A\+?\d+\z/)
+  end
+
+  def single_word_name_hash(full_name)
+    { first_name: full_name, last_name: nil, middle_name: nil, prefix: nil, suffix: nil }
+  end
+
+  def single_word?(full_name)
+    full_name.split.size == 1
+  end
+
+  def split_name(full_name)
+    full_name.split
+  end
+
+  def handle_conjunction(parts)
+    conjunctions = ['and', '&']
+    parts.each_index do |i|
+      next unless conjunctions.include?(parts[i]) && i.positive?
+
+      parts[i - 1] = [parts[i - 1], parts[i + 1]].join(' ')
+      parts.delete_at(i)
+      parts.delete_at(i)
+    end
+    parts
+  end
+
+  def build_name_hash(parts)
+    suffix = parts.pop if parts.last.match?(/(\w+\.|[IVXLM]+|[A-Z]+)$/)
+    last_name = parts.pop
+    prefix = parts.shift if parts.first.match?(/^\w+\./)
+    first_name = parts.shift
+    middle_name = parts.join(' ')
+
+    hash = {
+      first_name: first_name,
+      last_name: last_name,
+      prefix: prefix,
+      middle_name: middle_name,
+      suffix: suffix
+    }
+
+    # Reverse name if "," was used in Last, First notation.
+    if hash[:first_name] =~ /,$/
+      hash[:first_name] = hash[:last_name]
+      hash[:last_name] = Regexp.last_match.pre_match
+    end
+    hash
+  end
+end
@@ -0,0 +1,84 @@
+module FilterHelper
+  def build_condition_query(model_filters, query_hash, current_index)
+    current_filter = model_filters[query_hash['attribute_key']]
+
+    # Throw InvalidOperator Error if the attribute is a standard attribute
+    # and the operator is not allowed in the config
+    if current_filter.present? && current_filter['filter_operators'].exclude?(query_hash[:filter_operator])
+      raise CustomExceptions::CustomFilter::InvalidOperator.new(
+        attribute_name: query_hash['attribute_key'],
+        allowed_keys: current_filter['filter_operators']
+      )
+    end
+
+    # Every other filter expects a value to be present
+    if %w[is_present is_not_present].exclude?(query_hash[:filter_operator]) && query_hash['values'].blank?
+      raise CustomExceptions::CustomFilter::InvalidValue.new(attribute_name: query_hash['attribute_key'])
+    end
+
+    condition_query = build_condition_query_string(current_filter, query_hash, current_index)
+    # The query becomes empty only when it doesn't match to any supported
+    # standard attribute or custom attribute defined in the account.
+    if condition_query.empty?
+      raise CustomExceptions::CustomFilter::InvalidAttribute.new(key: query_hash['attribute_key'],
+                                                                 allowed_keys: model_filters.keys)
+    end
+
+    condition_query
+  end
+
+  def build_condition_query_string(current_filter, query_hash, current_index)
+    filter_operator_value = filter_operation(query_hash, current_index)
+
+    return handle_nil_filter(query_hash, current_index) if current_filter.nil?
+
+    case current_filter['attribute_type']
+    when 'additional_attributes'
+      handle_additional_attributes(query_hash, filter_operator_value, current_filter['data_type'])
+    else
+      handle_standard_attributes(current_filter, query_hash, current_index, filter_operator_value)
+    end
+  end
+
+  def handle_nil_filter(query_hash, current_index)
+    attribute_type = "#{filter_config[:entity].downcase}_attribute"
+    custom_attribute_query(query_hash, attribute_type, current_index)
+  end
+
+  def handle_additional_attributes(query_hash, filter_operator_value, data_type)
+    if data_type == 'text_case_insensitive'
+      "LOWER(#{filter_config[:table_name]}.additional_attributes ->> '#{query_hash[:attribute_key]}') " \
+        "#{filter_operator_value} #{query_hash[:query_operator]}"
+    else
+      "#{filter_config[:table_name]}.additional_attributes ->> '#{query_hash[:attribute_key]}' " \
+        "#{filter_operator_value} #{query_hash[:query_operator]} "
+    end
+  end
+
+  def handle_standard_attributes(current_filter, query_hash, current_index, filter_operator_value)
+    case current_filter['data_type']
+    when 'date'
+      date_filter(current_filter, query_hash, filter_operator_value)
+    when 'labels'
+      tag_filter_query(query_hash, current_index)
+    when 'text_case_insensitive'
+      text_case_insensitive_filter(query_hash, filter_operator_value)
+    else
+      default_filter(query_hash, filter_operator_value)
+    end
+  end
+
+  def date_filter(current_filter, query_hash, filter_operator_value)
+    "(#{filter_config[:table_name]}.#{query_hash[:attribute_key]})::#{current_filter['data_type']} " \
+      "#{filter_operator_value}#{current_filter['data_type']} #{query_hash[:query_operator]}"
+  end
+
+  def text_case_insensitive_filter(query_hash, filter_operator_value)
+    "LOWER(#{filter_config[:table_name]}.#{query_hash[:attribute_key]}) " \
+      "#{filter_operator_value} #{query_hash[:query_operator]}"
+  end
+
+  def default_filter(query_hash, filter_operator_value)
+    "#{filter_config[:table_name]}.#{query_hash[:attribute_key]} #{filter_operator_value} #{query_hash[:query_operator]}"
+  end
+end
@@ -32,6 +32,14 @@ module ReportHelper
    (get_grouped_values resolutions).count
  end

+  def bot_resolutions_count
+    (get_grouped_values bot_resolutions).count
+  end
+
+  def bot_handoffs_count
+    (get_grouped_values bot_handoffs).count
+  end
+
  def conversations
    scope.conversations.where(account_id: account.id, created_at: range)
  end
@@ -49,6 +57,16 @@ module ReportHelper
                                                                               conversations: { status: :resolved }, created_at: range).distinct
  end

+  def bot_resolutions
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_resolved,
+                                                                               conversations: { status: :resolved }, created_at: range).distinct
+  end
+
+  def bot_handoffs
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_handoff,
+                                                                               created_at: range).distinct
+  end
+
  def avg_first_response_time
    grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'first_response', account_id: account.id))
    return grouped_reporting_events.average(:value_in_business_hours) if params[:business_hours]
@@ -0,0 +1,9 @@
+module SuperAdmin::AccountFeaturesHelper
+  def self.account_features
+    YAML.safe_load(Rails.root.join('config/features.yml').read).freeze
+  end
+
+  def self.account_premium_features
+    account_features.filter { |feature| feature['premium'] }.pluck('name')
+  end
+end
@@ -2,13 +2,14 @@
  <div
    v-if="!authUIFlags.isFetching && !accountUIFlags.isFetchingItem"
    id="app"
-    class="app-wrapper h-full flex-grow-0 min-h-0 w-full"
+    class="flex-grow-0 w-full h-full min-h-0 app-wrapper"
    :class="{ 'app-rtl--wrapper': isRTLView }"
    :dir="isRTLView ? 'rtl' : 'ltr'"
  >
    <update-banner :latest-chatwoot-version="latestChatwootVersion" />
    <template v-if="currentAccountId">
-      <payment-pending-banner />
+      <pending-email-verification-banner v-if="hideOnOnboardingView" />
+      <payment-pending-banner v-if="hideOnOnboardingView" />
      <upgrade-banner />
    </template>
    <transition name="fade" mode="out-in">
@@ -32,10 +33,12 @@ import NetworkNotification from './components/NetworkNotification.vue';
 import UpdateBanner from './components/app/UpdateBanner.vue';
 import UpgradeBanner from './components/app/UpgradeBanner.vue';
 import PaymentPendingBanner from './components/app/PaymentPendingBanner.vue';
+import PendingEmailVerificationBanner from './components/app/PendingEmailVerificationBanner.vue';
 import vueActionCable from './helper/actionCable';
 import WootSnackbarBox from './components/SnackbarContainer.vue';
 import rtlMixin from 'shared/mixins/rtlMixin';
 import { setColorTheme } from './helper/themeHelper';
+import { isOnOnboardingView } from 'v3/helpers/RouteHelper';
 import {
  registerSubscription,
  verifyServiceWorkerExistence,
@@ -52,6 +55,7 @@ export default {
    PaymentPendingBanner,
    WootSnackbarBox,
    UpgradeBanner,
+    PendingEmailVerificationBanner,
  },

  mixins: [rtlMixin],
@@ -76,6 +80,9 @@ export default {
      const { accounts = [] } = this.currentUser || {};
      return accounts.length > 0;
    },
+    hideOnOnboardingView() {
+      return !isOnOnboardingView(this.$route);
+    },
  },

  watch: {
@@ -1,9 +1,17 @@
+/* global axios */
+
 import ApiClient from './ApiClient';

 class Agents extends ApiClient {
  constructor() {
    super('agents', { accountScoped: true });
  }
+
+  bulkInvite({ emails }) {
+    return axios.post(`${this.url}/bulk_create`, {
+      emails,
+    });
+  }
 }

 export default new Agents();
@@ -29,11 +29,12 @@ export default {
    return fetchPromise;
  },
  hasAuthCookie() {
-    return !!Cookies.getJSON('cw_d_session_info');
+    return !!Cookies.get('cw_d_session_info');
  },
  getAuthData() {
    if (this.hasAuthCookie()) {
-      return Cookies.getJSON('cw_d_session_info');
+      const savedAuthInfo = Cookies.get('cw_d_session_info');
+      return JSON.parse(savedAuthInfo || '{}');
    }
    return false;
  },
@@ -97,4 +98,8 @@ export default {
      },
    });
  },
+  resendConfirmation() {
+    const urlData = endPoints('resendConfirmation');
+    return axios.post(urlData.url);
+  },
 };
@@ -47,6 +47,10 @@ const endPoints = {
  setActiveAccount: {
    url: '/api/v1/profile/set_active_account',
  },
+
+  resendConfirmation: {
+    url: '/api/v1/profile/resend_confirmation',
+  },
 };

 export default page => {
@@ -6,8 +6,16 @@ class NotificationsAPI extends ApiClient {
    super('notifications', { accountScoped: true });
  }

-  get(page) {
-    return axios.get(`${this.url}?page=${page}`);
+  get({ page, status, type, sortOrder }) {
+    const includesFilter = [status, type].filter(value => !!value);
+
+    return axios.get(this.url, {
+      params: {
+        page,
+        sort_order: sortOrder,
+        includes: includesFilter,
+      },
+    });
  }

  getNotifications(contactId) {
@@ -25,9 +33,29 @@ class NotificationsAPI extends ApiClient {
    });
  }

+  unRead(id) {
+    return axios.post(`${this.url}/${id}/unread`);
+  }
+
  readAll() {
    return axios.post(`${this.url}/read_all`);
  }
+
+  delete(id) {
+    return axios.delete(`${this.url}/${id}`);
+  }
+
+  deleteAll({ type = 'all' }) {
+    return axios.post(`${this.url}/destroy_all`, {
+      type,
+    });
+  }
+
+  snooze({ id, snoozedUntil = null }) {
+    return axios.post(`${this.url}/${id}/snooze`, {
+      snoozed_until: snoozedUntil,
+    });
+  }
 }

 export default new NotificationsAPI();
@@ -84,6 +84,24 @@ class ReportsAPI extends ApiClient {
      params: { since, until, business_hours: businessHours },
    });
  }
+
+  getBotMetrics({ from, to } = {}) {
+    return axios.get(`${this.url}/bot_metrics`, {
+      params: { since: from, until: to },
+    });
+  }
+
+  getBotSummary({ from, to, groupBy, businessHours } = {}) {
+    return axios.get(`${this.url}/bot_summary`, {
+      params: {
+        since: from,
+        until: to,
+        type: 'account',
+        group_by: groupBy,
+        business_hours: businessHours,
+      },
+    });
+  }
 }

 export default new ReportsAPI();
@@ -0,0 +1,9 @@
+import ApiClient from './ApiClient';
+
+class SlaAPI extends ApiClient {
+  constructor() {
+    super('sla_policies', { accountScoped: true });
+  }
+}
+
+export default new SlaAPI();
@@ -0,0 +1,78 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class SLAReportsAPI extends ApiClient {
+  constructor() {
+    super('applied_slas', { accountScoped: true });
+  }
+
+  get({
+    from,
+    to,
+    assigned_agent_id,
+    inbox_id,
+    team_id,
+    sla_policy_id,
+    label_list,
+    page,
+  } = {}) {
+    return axios.get(this.url, {
+      params: {
+        since: from,
+        until: to,
+        assigned_agent_id,
+        inbox_id,
+        team_id,
+        sla_policy_id,
+        label_list,
+        page,
+      },
+    });
+  }
+
+  download({
+    from,
+    to,
+    assigned_agent_id,
+    inbox_id,
+    team_id,
+    sla_policy_id,
+    label_list,
+  } = {}) {
+    return axios.get(`${this.url}/download`, {
+      params: {
+        since: from,
+        until: to,
+        assigned_agent_id,
+        inbox_id,
+        team_id,
+        label_list,
+        sla_policy_id,
+      },
+    });
+  }
+
+  getMetrics({
+    from,
+    to,
+    assigned_agent_id,
+    inbox_id,
+    team_id,
+    label_list,
+    sla_policy_id,
+  } = {}) {
+    return axios.get(`${this.url}/metrics`, {
+      params: {
+        since: from,
+        until: to,
+        assigned_agent_id,
+        inbox_id,
+        label_list,
+        team_id,
+        sla_policy_id,
+      },
+    });
+  }
+}
+
+export default new SLAReportsAPI();
@@ -10,4 +10,29 @@ describe('#AgentAPI', () => {
    expect(agents).toHaveProperty('update');
    expect(agents).toHaveProperty('delete');
  });
+
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('#bulkInvite', () => {
+      agents.bulkInvite({ emails: ['hello@hi.com'] });
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/agents/bulk_create',
+        {
+          emails: ['hello@hi.com'],
+        }
+      );
+    });
+  });
 });
@@ -27,11 +27,37 @@ describe('#NotificationAPI', () => {
      window.axios = originalAxios;
    });

-    it('#get', () => {
-      notificationsAPI.get(1);
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/notifications?page=1'
-      );
+    describe('#get', () => {
+      it('generates the API call if both params are available', () => {
+        notificationsAPI.get({
+          page: 1,
+          status: 'snoozed',
+          type: 'read',
+          sortOrder: 'desc',
+        });
+        expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/notifications', {
+          params: {
+            page: 1,
+            sort_order: 'desc',
+            includes: ['snoozed', 'read'],
+          },
+        });
+      });
+
+      it('generates the API call if one of the params are available', () => {
+        notificationsAPI.get({
+          page: 1,
+          type: 'read',
+          sortOrder: 'desc',
+        });
+        expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/notifications', {
+          params: {
+            page: 1,
+            sort_order: 'desc',
+            includes: ['read'],
+          },
+        });
+      });
    });

    it('#getNotifications', () => {
@@ -65,5 +91,30 @@ describe('#NotificationAPI', () => {
        '/api/v1/notifications/read_all'
      );
    });
+
+    it('#snooze', () => {
+      notificationsAPI.snooze({ id: 1, snoozedUntil: 12332211 });
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/notifications/1/snooze',
+        {
+          snoozed_until: 12332211,
+        }
+      );
+    });
+
+    it('#delete', () => {
+      notificationsAPI.delete(1);
+      expect(axiosMock.delete).toHaveBeenCalledWith('/api/v1/notifications/1');
+    });
+
+    it('#deleteAll', () => {
+      notificationsAPI.deleteAll({ type: 'all' });
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/notifications/destroy_all',
+        {
+          type: 'all',
+        }
+      );
+    });
  });
 });
@@ -111,6 +111,40 @@ describe('#Reports API', () => {
      });
    });

+    it('#getBotMetrics', () => {
+      reportsAPI.getBotMetrics({ from: 1621103400, to: 1621621800 });
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v2/reports/bot_metrics',
+        {
+          params: {
+            since: 1621103400,
+            until: 1621621800,
+          },
+        }
+      );
+    });
+
+    it('#getBotSummary', () => {
+      reportsAPI.getBotSummary({
+        from: 1621103400,
+        to: 1621621800,
+        groupBy: 'date',
+        businessHours: true,
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v2/reports/bot_summary',
+        {
+          params: {
+            since: 1621103400,
+            until: 1621621800,
+            type: 'account',
+            group_by: 'date',
+            business_hours: true,
+          },
+        }
+      );
+    });
+
    it('#getConversationMetric', () => {
      reportsAPI.getConversationMetric('account');
      expect(axiosMock.get).toHaveBeenCalledWith(
@@ -0,0 +1,104 @@
+import SLAReportsAPI from '../slaReports';
+import ApiClient from '../ApiClient';
+
+describe('#SLAReports API', () => {
+  it('creates correct instance', () => {
+    expect(SLAReportsAPI).toBeInstanceOf(ApiClient);
+    expect(SLAReportsAPI.apiVersion).toBe('/api/v1');
+    expect(SLAReportsAPI).toHaveProperty('get');
+    expect(SLAReportsAPI).toHaveProperty('getMetrics');
+  });
+
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('#get', () => {
+      SLAReportsAPI.get({
+        page: 1,
+        from: 1622485800,
+        to: 1623695400,
+        assigned_agent_id: 1,
+        inbox_id: 1,
+        team_id: 1,
+        sla_policy_id: 1,
+        label_list: ['label1'],
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/applied_slas', {
+        params: {
+          page: 1,
+          since: 1622485800,
+          until: 1623695400,
+          assigned_agent_id: 1,
+          inbox_id: 1,
+          team_id: 1,
+          sla_policy_id: 1,
+          label_list: ['label1'],
+        },
+      });
+    });
+    it('#getMetrics', () => {
+      SLAReportsAPI.getMetrics({
+        from: 1622485800,
+        to: 1623695400,
+        assigned_agent_id: 1,
+        inbox_id: 1,
+        team_id: 1,
+        sla_policy_id: 1,
+        label_list: ['label1'],
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/applied_slas/metrics',
+        {
+          params: {
+            since: 1622485800,
+            until: 1623695400,
+            assigned_agent_id: 1,
+            inbox_id: 1,
+            team_id: 1,
+            sla_policy_id: 1,
+            label_list: ['label1'],
+          },
+        }
+      );
+    });
+    it('#download', () => {
+      SLAReportsAPI.download({
+        from: 1622485800,
+        to: 1623695400,
+        assigned_agent_id: 1,
+        inbox_id: 1,
+        team_id: 1,
+        sla_policy_id: 1,
+        label_list: ['label1'],
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/applied_slas/download',
+        {
+          params: {
+            since: 1622485800,
+            until: 1623695400,
+            assigned_agent_id: 1,
+            inbox_id: 1,
+            team_id: 1,
+            sla_policy_id: 1,
+            label_list: ['label1'],
+          },
+        }
+      );
+    });
+  });
+});
@@ -1,6 +1,13 @@
@import '~vue2-datepicker/scss/index';

 .date-picker {
+  // To be removed one SLA reports date picker is created
+  &.small {
+    .mx-input {
+      @apply h-8 text-sm;
+    }
+  }
+
  &.no-margin {
    .mx-input {
      @apply mb-0;
@@ -1,58 +0,0 @@
-.button {
-  font-family: $body-font-family;
-  font-weight: $font-weight-medium;
-
-  &.round {
-    border-radius: 1000px;
-  }
-}
-
-select {
-  height: 2.5rem;
-}
-
-.card {
-  margin-bottom: var(--space-small);
-  padding: var(--space-normal);
-}
-
-code {
-  border: 0;
-  font-family: 'ui-monospace', 'SFMono-Regular', 'Menlo', 'Monaco', 'Consolas',
-    '"Liberation Mono"', '"Courier New"', 'monospace';
-  font-size: $font-size-mini;
-
-  &.hljs {
-    background: $color-background;
-    border-radius: var(--border-radius-large);
-    padding: $space-two;
-    @apply bg-slate-50 dark:bg-slate-700 text-slate-800 dark:text-slate-100;
-  }
-}
-
-.text-truncate {
-  overflow: hidden;
-  text-overflow: ellipsis;
-  white-space: nowrap;
-}
-
-.text-capitalize {
-  text-transform: capitalize;
-}
-
-.cursor-pointer {
-  cursor: pointer;
-}
-
-// remove when grid gutters are fixed
-.columns.with-right-space {
-  padding-right: var(--space-normal);
-}
-
-.badge {
-  border-radius: var(--border-radius-normal);
-}
-
-.padding-right-small {
-  padding-right: var(--space-one);
-}
@@ -1,623 +0,0 @@
-//  Foundation for Sites Settings
-//  -----------------------------
-//
-//  Table of Contents:
-//
-//   1. Global
-//   2. Breakpoints
-//   3. The Grid
-//   4. Base Typography
-//   5. Typography Helpers
-//   6. Abide
-//   7. Accordion
-//   8. Accordion Menu
-//   9. Badge
-//  10. Breadcrumbs
-//  11. Button
-//  12. Button Group
-//  13. Callout
-//  14. Card
-//  15. Close Button
-//  16. Drilldown
-//  17. Dropdown
-//  18. Dropdown Menu
-//  19. Forms
-//  20. Label
-//  21. Media Object
-//  22. Menu
-//  23. Meter
-//  24. Off-canvas
-//  25. Orbit
-//  26. Pagination
-//  27. Progress Bar
-//  28. Responsive Embed
-//  29. Reveal
-//  30. Slider
-//  31. Switch
-//  32. Table
-//  33. Tabs
-//  34. Thumbnail
-//  35. Title Bar
-//  36. Tooltip
-//  37. Top Bar
-
-@import '~foundation-sites/scss/util/util';
-// 1. Global
-// ---------
-
-// Disable contrast warnings in Foundation.
-$contrast-warnings: false;
-
-$global-font-size: 16px;
-$global-width: 100%;
-$global-lineheight: 1.5;
-$foundation-palette: (primary: $color-woot,
-  secondary: #5d7592,
-  success: #44ce4b,
-  warning: #ffc532,
-  alert: #ff382d);
-$light-gray: #c0ccda;
-$medium-gray: #8492a6;
-$dark-gray: $color-gray;
-$black: #000;
-$white: #fff;
-$body-background: $white;
-$body-font-color: $color-body;
-$body-font-family: 'PlusJakarta',
-apple-system,
-system-ui,
-BlinkMacSystemFont,
-"Segoe UI",
-Roboto,
-"Helvetica Neue",
-Tahoma,
-Arial,
-sans-serif;
-$body-antialiased: true;
-$global-margin: $space-small;
-$global-padding: $space-small;
-$global-weight-normal: normal;
-$global-weight-bold: bold;
-$global-radius: 0;
-$global-text-direction: ltr;
-$global-flexbox: false;
-$print-transparent-backgrounds: true;
-
-@include add-foundation-colors;
-
-// 2. Breakpoints
-// --------------
-
-$breakpoints: (small: 0,
-  medium: 640px,
-  large: 1024px,
-  xlarge: 1200px,
-  xxlarge: 1400px,
-  xxxlarge: 1600px,
-);
-$print-breakpoint: large;
-$breakpoint-classes: (small medium large);
-
-// 3. The Grid
-// -----------
-
-$grid-row-width: $global-width;
-$grid-column-count: 12;
-$grid-column-gutter: (small: $zero,
-  medium: $zero);
-$grid-column-align-edge: true;
-$block-grid-max: 8;
-
-// 4. Base Typography
-// ------------------
-
-$header-font-family: $body-font-family;
-$header-font-weight: $font-weight-medium;
-$header-font-style: normal;
-$font-family-monospace: $body-font-family;
-$header-color: $color-heading;
-$header-lineheight: 1.4;
-$header-margin-bottom: 0.3125rem;
-$header-styles: (small: ("h1": ("font-size": 24),
-    "h2": ("font-size": 20),
-    "h3": ("font-size": 19),
-    "h4": ("font-size": 18),
-    "h5": ("font-size": 17),
-    "h6": ("font-size": 16)),
-  medium: ("h1": ("font-size": 48),
-    "h2": ("font-size": 40),
-    "h3": ("font-size": 31),
-    "h4": ("font-size": 25),
-    "h5": ("font-size": 20),
-    "h6": ("font-size": 16)));
-$header-text-rendering: optimizeLegibility;
-$small-font-size: 80%;
-$header-small-font-color: $medium-gray;
-$paragraph-lineheight: 1.65;
-$paragraph-margin-bottom: var(--space-small);
-$paragraph-text-rendering: optimizeLegibility;
-$code-color: $black;
-$code-font-family: $font-family-monospace;
-$code-font-weight: $global-weight-normal;
-$code-background: $light-gray;
-$code-border: 1px solid $medium-gray;
-$code-padding: rem-calc(2 5 1);
-$anchor-color: $primary-color;
-$anchor-color-hover: scale-color($anchor-color, $lightness: -14%);
-$anchor-text-decoration: none;
-$anchor-text-decoration-hover: none;
-$hr-width: $global-width;
-$hr-border: 1px solid $medium-gray;
-$hr-margin: rem-calc(20) auto;
-$list-lineheight: $paragraph-lineheight;
-$list-margin-bottom: $paragraph-margin-bottom;
-$list-style-type: disc;
-$list-style-position: outside;
-$list-side-margin: 0.78125rem;
-$list-nested-side-margin: 0.78125rem;
-$defnlist-margin-bottom: 0.6875rem;
-$defnlist-term-weight: $global-weight-bold;
-$defnlist-term-margin-bottom: 0.1875rem;
-$blockquote-color: $dark-gray;
-$blockquote-padding: rem-calc(9 20 0 19);
-$blockquote-border: 1px solid $medium-gray;
-$cite-font-size: rem-calc(13);
-$cite-color: $dark-gray;
-$cite-pseudo-content: '\2014 \0020';
-$keystroke-font: $font-family-monospace;
-$keystroke-color: $black;
-$keystroke-background: $light-gray;
-$keystroke-padding: rem-calc(2 4 0);
-$keystroke-radius: $global-radius;
-$abbr-underline: 1px dotted $black;
-
-// 5. Typography Helpers
-// ---------------------
-
-$lead-font-size: $global-font-size * 1.25;
-$lead-lineheight: 1.6;
-$subheader-lineheight: 1.4;
-$subheader-color: $dark-gray;
-$subheader-font-weight: $global-weight-normal;
-$subheader-margin-top: 0.125rem;
-$subheader-margin-bottom: 0.3125rem;
-$stat-font-size: 1.5625rem;
-
-// 6. Abide
-// --------
-
-$abide-inputs: true;
-$abide-labels: true;
-$input-background-invalid: get-color(alert);
-$form-label-color-invalid: get-color(alert);
-$input-error-color: get-color(alert);
-$input-error-font-size: rem-calc(12);
-$input-error-font-weight: $global-weight-bold;
-
-// 7. Accordion
-// ------------
-
-$accordion-background: $white;
-$accordion-plusminus: true;
-$accordion-title-font-size: rem-calc(12);
-$accordion-item-color: $primary-color;
-$accordion-item-background-hover: $light-gray;
-$accordion-item-padding: 0.78125rem 0.625rem;
-$accordion-content-background: $white;
-$accordion-content-border: 1px solid $light-gray;
-$accordion-content-color: $body-font-color;
-$accordion-content-padding: 0.625rem;
-
-// 8. Accordion Menu
-// -----------------
-
-$accordionmenu-arrows: true;
-$accordionmenu-arrow-color: $primary-color;
-$accordionmenu-arrow-size: 6px;
-
-// 9. Badge
-// --------
-
-$badge-background: $primary-color;
-$badge-color: $white;
-$badge-color-alt: $black;
-$badge-palette: $foundation-palette;
-$badge-padding: var(--space-smaller);
-$badge-minwidth: 2.1em;
-$badge-font-size: var(--font-size-nano);
-
-// 10. Breadcrumbs
-// ---------------
-
-$breadcrumbs-margin: 0 0 $global-margin 0;
-$breadcrumbs-item-font-size: rem-calc(11);
-$breadcrumbs-item-color: $primary-color;
-$breadcrumbs-item-color-current: $black;
-$breadcrumbs-item-color-disabled: $medium-gray;
-$breadcrumbs-item-margin: 0.46875rem;
-$breadcrumbs-item-uppercase: true;
-$breadcrumbs-item-slash: true;
-
-// 11. Button
-// ----------
-
-$button-padding: var(--space-smaller) 1em;
-$button-margin: 0 0 $global-margin 0;
-$button-fill: solid;
-$button-background: $primary-color;
-$button-background-hover: scale-color($button-background, $lightness: -15%);
-$button-color: $white;
-$button-color-alt: $white;
-$button-radius: var(--border-radius-normal);
-$button-sizes: (tiny: var(--font-size-micro),
-  small: var(--font-size-mini),
-  default: var(--font-size-small),
-  large: var(--font-size-medium));
-$button-palette: $foundation-palette;
-$button-opacity-disabled: 0.4;
-$button-background-hover-lightness: -20%;
-$button-hollow-hover-lightness: -50%;
-$button-transition: background-color 0.25s ease-out,
-color 0.25s ease-out;
-
-// 12. Button Group
-// ----------------
-
-$buttongroup-margin: 0;
-$buttongroup-spacing: 0;
-$buttongroup-child-selector: '.button';
-$buttongroup-expand-max: 6;
-$buttongroup-radius-on-each: false;
-
-// 13. Callout
-// -----------
-
-$callout-background: $white;
-$callout-background-fade: 85%;
-$callout-border: 1px solid rgba($black, 0.25);
-$callout-margin: 0 0 0.625rem 0;
-$callout-padding: 0.625rem;
-$callout-font-color: $body-font-color;
-$callout-font-color-alt: $body-background;
-$callout-radius: $global-radius;
-$callout-link-tint: 30%;
-
-// 14. Card
-// --------
-
-$card-background: $white;
-$card-font-color: $body-font-color;
-$card-divider-background: $light-gray;
-$card-border: 1px solid var(--color-border);
-$card-shadow: var(--shadow-small);
-$card-border-radius: var(--border-radius-normal);
-$card-padding: var(--space-small);
-$card-margin: $global-margin;
-
-// 15. Close Button
-// ----------------
-
-$closebutton-position: right top;
-$closebutton-offset-horizontal: (small: 0.66rem,
-  medium: 1rem);
-$closebutton-offset-vertical: (small: 0.33em,
-  medium: 0.5rem);
-$closebutton-size: (small: 1.5em,
-  medium: 2em);
-$closebutton-lineheight: 1;
-$closebutton-color: $dark-gray;
-$closebutton-color-hover: $black;
-
-// 16. Drilldown
-// -------------
-
-$drilldown-transition: transform 0.15s linear;
-$drilldown-arrows: true;
-$drilldown-arrow-color: $primary-color;
-$drilldown-arrow-size: 6px;
-$drilldown-background: $white;
-
-// 17. Dropdown
-// ------------
-
-$dropdown-padding: 0.625rem;
-$dropdown-background: $body-background;
-$dropdown-border: 1px solid $medium-gray;
-$dropdown-font-size: 0.625rem;
-$dropdown-width: 300px;
-$dropdown-radius: $global-radius;
-$dropdown-sizes: (tiny: 100px,
-  small: 200px,
-  large: 400px);
-
-// 18. Dropdown Menu
-// -----------------
-
-$dropdownmenu-arrows: true;
-$dropdownmenu-arrow-color: $anchor-color;
-$dropdownmenu-arrow-size: 6px;
-$dropdownmenu-min-width: 200px;
-$dropdownmenu-background: $white;
-$dropdownmenu-border: 1px solid $medium-gray;
-
-// 19. Forms
-// ---------
-
-$fieldset-border: 1px solid $light-gray;
-$fieldset-padding: $space-two;
-$fieldset-margin: $space-one $zero;
-$legend-padding: rem-calc(0 3);
-$form-spacing: $space-normal;
-$helptext-color: $color-body;
-$helptext-font-size: $font-size-small;
-$helptext-font-style: italic;
-$input-prefix-color: $color-body;
-$input-prefix-background: var(--b-100);
-$input-prefix-border: 1px solid $color-border;
-$input-prefix-padding: 0.625rem;
-$form-label-color: $color-body;
-$form-label-font-size: rem-calc(14);
-$form-label-font-weight: $font-weight-medium;
-$form-label-line-height: 1.8;
-$select-background: $white;
-$select-triangle-color: $dark-gray;
-$select-radius: var(--border-radius-normal);
-$input-color: $color-body;
-$input-placeholder-color: $light-gray;
-$input-font-family: inherit;
-$input-font-size: $font-size-default;
-$input-font-weight: $global-weight-normal;
-$input-background: $white;
-$input-background-focus: $white;
-$input-background-disabled: $light-gray;
-$input-border: 1px solid var(--s-200);
-$input-border-focus: 1px solid lighten($primary-color, 15%);
-$input-shadow: 0;
-$input-shadow-focus: 0;
-$input-cursor-disabled: not-allowed;
-$input-transition: border-color 0.25s ease-in-out;
-$input-number-spinners: true;
-$input-radius: var(--border-radius-normal);
-$form-button-radius: var(--border-radius-normal);
-
-// 20. Label
-// ---------
-
-$label-background: $white;
-$label-color: $black;
-$label-color-alt: $black;
-$label-palette: $foundation-palette;
-$label-font-size: $font-size-mini;
-$label-padding: $space-smaller $space-small;
-$label-radius: var(--border-radius-small);
-
-// 21. Media Object
-// ----------------
-
-$mediaobject-margin-bottom: $global-margin;
-$mediaobject-section-padding: $global-padding;
-$mediaobject-image-width-stacked: 100%;
-
-// 22. Menu
-// --------
-
-$menu-margin: 0;
-$menu-margin-nested: $space-medium;
-$menu-item-padding: $space-slab;
-$menu-item-color-active: $white;
-$menu-item-background-active: $color-background;
-$menu-icon-spacing: 0.15625rem;
-$menu-item-background-hover: $light-gray;
-$menu-border: $light-gray;
-
-// 23. Meter
-// ---------
-
-$meter-height: 0.625rem;
-$meter-radius: $global-radius;
-$meter-background: $medium-gray;
-$meter-fill-good: $success-color;
-$meter-fill-medium: $warning-color;
-$meter-fill-bad: $alert-color;
-
-// 24. Off-canvas
-// --------------
-
-$offcanvas-sizes: (small: 14.375,
-  medium: 14.375,
-);
-$offcanvas-vertical-sizes: (small: 14.375,
-  medium: 14.375,
-);
-$offcanvas-background: $light-gray;
-$offcanvas-shadow: 0 0 10px rgba($black, 0.7);
-$offcanvas-push-zindex: 1;
-$offcanvas-overlap-zindex: 10;
-$offcanvas-reveal-zindex: 1;
-$offcanvas-transition-length: 0.5s;
-$offcanvas-transition-timing: ease;
-$offcanvas-fixed-reveal: true;
-$offcanvas-exit-background: rgba($white, 0.25);
-$maincontent-class: 'off-canvas-content';
-
-// 25. Orbit
-// ---------
-
-$orbit-bullet-background: $medium-gray;
-$orbit-bullet-background-active: $dark-gray;
-$orbit-bullet-diameter: 0.75rem;
-$orbit-bullet-margin: 0.0625rem;
-$orbit-bullet-margin-top: 0.5rem;
-$orbit-bullet-margin-bottom: 0.5rem;
-$orbit-caption-background: rgba($black, 0.5);
-$orbit-caption-padding: 0.625rem;
-$orbit-control-background-hover: rgba($black, 0.5);
-$orbit-control-padding: 0.625rem;
-$orbit-control-zindex: 10;
-
-// 26. Pagination
-// --------------
-
-$pagination-font-size: rem-calc(14);
-$pagination-margin-bottom: $global-margin;
-$pagination-item-color: $black;
-$pagination-item-padding: rem-calc(3 10);
-$pagination-item-spacing: rem-calc(1);
-$pagination-radius: $global-radius;
-$pagination-item-background-hover: $light-gray;
-$pagination-item-background-current: $primary-color;
-$pagination-item-color-current: $white;
-$pagination-item-color-disabled: $medium-gray;
-$pagination-ellipsis-color: $black;
-$pagination-mobile-items: false;
-$pagination-mobile-current-item: false;
-$pagination-arrows: true;
-
-// 27. Progress Bar
-// ----------------
-
-$progress-height: 0.625rem;
-$progress-background: $medium-gray;
-$progress-margin-bottom: $global-margin;
-$progress-meter-background: $primary-color;
-$progress-radius: $global-radius;
-
-// 28. Responsive Embed
-// --------------------
-
-$responsive-embed-margin-bottom: rem-calc(16);
-$responsive-embed-ratios: (default: 4 by 3,
-  widescreen: 16 by 9);
-
-// 29. Reveal
-// ----------
-
-$reveal-background: $white;
-$reveal-width: 600px;
-$reveal-max-width: $global-width;
-$reveal-padding: $global-padding;
-$reveal-border: 1px solid $medium-gray;
-$reveal-radius: $global-radius;
-$reveal-zindex: 1005;
-$reveal-overlay-background: rgba($black, 0.45);
-
-// 30. Slider
-// ----------
-
-$slider-width-vertical: 0.3125rem;
-$slider-transition: all 0.2s ease-in-out;
-$slider-height: 0.3125rem;
-$slider-background: $light-gray;
-$slider-fill-background: $medium-gray;
-$slider-handle-height: 0.875rem;
-$slider-handle-width: 0.875rem;
-$slider-handle-background: $primary-color;
-$slider-opacity-disabled: 0.25;
-$slider-radius: $global-radius;
-
-// 31. Switch
-// ----------
-
-$switch-background: $light-gray;
-$switch-background-active: $primary-color;
-$switch-height: $space-two;
-$switch-height-tiny: $space-slab;
-$switch-height-small: $space-normal;
-$switch-height-large: $space-large;
-$switch-radius: $space-large;
-$switch-margin: $global-margin;
-$switch-paddle-background: $white;
-$switch-paddle-offset: $space-micro;
-$switch-paddle-radius: $space-large;
-$switch-paddle-transition: all 0.15s ease-out;
-
-// 32. Table
-// ---------
-
-$table-background: transparent;
-$table-color-scale: 5%;
-$table-border: 1px solid transparent;
-$table-padding: rem-calc(8 10 10);
-$table-hover-scale: 2%;
-$table-row-hover: darken($table-background, $table-hover-scale);
-$table-row-stripe-hover: darken($table-background,
-  $table-color-scale + $table-hover-scale);
-$table-is-striped: false;
-$table-striped-background: smart-scale($table-background, $table-color-scale);
-$table-stripe: even;
-$table-head-background: smart-scale($table-background, $table-color-scale / 2);
-$table-head-row-hover: darken($table-head-background, $table-hover-scale);
-$table-foot-background: smart-scale($table-background, $table-color-scale);
-$table-foot-row-hover: darken($table-foot-background, $table-hover-scale);
-$table-head-font-color: $body-font-color;
-$table-foot-font-color: $body-font-color;
-$show-header-for-stacked: false;
-
-// 33. Tabs
-// --------
-
-$tab-margin: 0;
-
-$tab-background: transparent;
-$tab-background-active: transparent;
-$tab-item-font-size: $font-size-small;
-$tab-item-background-hover: transparent;
-$tab-item-padding: $space-one $zero;
-$tab-color: $primary-color;
-$tab-active-color: $primary-color;
-$tab-expand-max: 6;
-$tab-content-background: transparent;
-$tab-content-border: transparent;
-$tab-content-color: foreground($tab-background, $primary-color);
-$tab-content-padding: 0.625rem;
-
-// 34. Thumbnail
-// -------------
-
-$thumbnail-border: solid 4px $white;
-$thumbnail-margin-bottom: $global-margin;
-$thumbnail-shadow: 0 0 0 1px rgba($black, 0.2);
-$thumbnail-shadow-hover: 0 0 6px 1px rgba($primary-color, 0.5);
-$thumbnail-transition: box-shadow 200ms ease-out;
-$thumbnail-radius: $global-radius;
-
-// 35. Title Bar
-// -------------
-
-$titlebar-background: $black;
-$titlebar-color: $white;
-$titlebar-padding: 0.3125rem;
-$titlebar-text-font-weight: bold;
-$titlebar-icon-color: $white;
-$titlebar-icon-color-hover: $medium-gray;
-$titlebar-icon-spacing: 0.15625rem;
-
-// 36. Tooltip
-// -----------
-
-$has-tip-font-weight: $global-weight-bold;
-$has-tip-border-bottom: dotted 1px $dark-gray;
-$tooltip-background-color: $black;
-$tooltip-color: $white;
-$tooltip-padding: 0.46875rem;
-$tooltip-font-size: $font-size-mini;
-$tooltip-pip-width: 0.46875rem;
-$tooltip-pip-height: $tooltip-pip-width * 0.866;
-$tooltip-radius: $global-radius;
-
-// 37. Top Bar
-// -----------
-
-$topbar-padding: 0.3125;
-$topbar-background: $light-gray;
-$topbar-submenu-background: $topbar-background;
-$topbar-title-spacing: 0.3125 0.625rem 0.3125 0;
-$topbar-input-width: 200px;
-$topbar-unstack-breakpoint: medium;
-
-
-// Internal variable that contains the flex justifying options
-$-zf-flex-justify: -zf-flex-justify($global-text-direction);
-
-$menu-items-padding: $space-one;
-$xy-grid: false;
@@ -1,64 +1,22 @@
-.bg-light {
-  @apply bg-slate-25 dark:bg-slate-800;
-}
-
-.flex-center {
-  @include flex-align(center, middle);
-  display: flex;
-}
-
-.bottom-space-fix {
-  margin-bottom: auto;
-}
-
-.full-height {
-  @include full-height();
-}
-
+// loader class
 .spinner {
  @include color-spinner();
-  display: inline-block;
-  height: $space-medium;
-  padding: $zero $space-medium;
-  position: relative;
-  vertical-align: middle;
-  width: $space-medium;
+  @apply inline-block h-6 py-0 px-6 relative align-middle w-6;

  &.message {
    @include normal-shadow;
-    background: $color-white;
-    border-radius: $space-large;
-    left: 0;
-    margin: $space-slab auto;
-    padding: $space-normal;
-    top: 0;
+    @apply bg-white dark:bg-slate-800 rounded-full left-0 my-3 mx-auto p-4 top-0;

    &::before {
-      margin-left: -$space-slab;
-      margin-top: -$space-slab;
+      @apply -ml-3 -mt-3;
    }
  }

  &.small {
-    height: $space-normal;
-    width: $space-normal;
+    @apply h-4 w-4;

    &::before {
-      height: $space-normal;
-      margin-top: -$space-small;
-      width: $space-normal;
+      @apply h-4 -mt-2 w-4;
    }
  }
 }
-
-.justify-space-between {
-  justify-content: space-between;
-}
-
-.w-full {
-  width: 100%;
-}
-
-.h-full {
-  height: 100%;
-}
@@ -1,5 +1,19 @@
+// scss-lint:disable SpaceAfterPropertyColon
+@import 'shared/assets/fonts/inter';
+// Inter,
 html,
 body {
+  font-family:
+    'PlusJakarta',
+    -apple-system,
+    system-ui,
+    BlinkMacSystemFont,
+    'Segoe UI',
+    Roboto,
+    'Helvetica Neue',
+    Tahoma,
+    Arial,
+    sans-serif !important;
  -moz-osx-font-smoothing: grayscale;
  -webkit-font-smoothing: antialiased;
  height: 100%;
@@ -131,37 +131,12 @@
      }
    }

-    .search-header--wrap {
-      .search--input {
-        text-align: right;
-      }
-
-      .layout-switch__container {
-        transform: rotate(180deg);
-      }
-    }
-
    // Basic filter dropdown
    .basic-filter {
      left: 0;
      right: unset;
    }

-    // Card label
-    .label-container {
-      .label {
-        margin-left: var(--space-smaller);
-        margin-right: 0;
-      }
-    }
-
-    // Secondary sidebar toggle button
-    .toggle-sidebar {
-      margin-left: 0;
-      margin-right: var(--space-minus-small);
-      transform: rotate(180deg);
-    }
-
    // Bulk actions
    .bulk-action__container {
      .triangle {
@@ -202,22 +177,6 @@
    }
  }

-  // Notification panel
-  .notification-wrap {
-    left: 0;
-    right: var(--space-jumbo);
-
-    .action-button {
-      margin-left: var(--space-small);
-      margin-right: 0;
-    }
-
-    .notification-content--wrap {
-      margin-left: 0;
-      margin-right: var(--space-small);
-    }
-  }
-
  //   Help center
  .article-container .row--article-block {
    td:last-child {
@@ -324,10 +283,6 @@

  // Other changes

-  .account-selector--wrap {
-    direction: initial;
-  }
-
  .colorpicker--chrome {
    direction: initial;
  }
@@ -347,9 +302,4 @@
  .contact--form .input-group {
    direction: initial;
  }
-
-  // scss-lint:disable QualifyingElement
-  .dropdown-menu--header > span.title {
-    text-align: right;
-  }
 }
@@ -1,33 +0,0 @@
-.page-title {
-  font-size: $font-size-big;
-}
-
-.page-sub-title {
-  font-size: $font-size-large;
-  word-wrap: break-word;
-}
-
-.block-title {
-  font-size: $font-size-medium;
-}
-
-.sub-block-title {
-  font-size: $font-size-default;
-}
-
-.text-block-title {
-  font-size: $font-size-small;
-}
-
-.text-muted {
-  color: var(--s-300);
-}
-
-a {
-  font-size: $font-size-small;
-}
-
-p {
-  font-size: $font-size-small;
-  word-spacing: .12em;
-}
@@ -1,73 +0,0 @@
-.margin-bottom-small {
-  margin-bottom: var(--space-small);
-}
-
-.margin-right-smaller {
-  margin-right: var(--space-smaller);
-}
-
-.margin-left-minus-slab {
-  margin-left: var(--space-minus-slab);
-}
-
-.margin-right-minus-slab {
-  margin-right: var(--space-minus-slab);
-}
-
-.fs-small {
-  font-size: var(--font-size-small);
-}
-
-.fs-default {
-  font-size: var(--font-size-default);
-}
-
-.fw-medium {
-  font-weight: var(--font-weight-medium);
-}
-
-.p-normal {
-  padding: var(--space-normal);
-}
-
-.overflow-scroll {
-  overflow: scroll;
-}
-
-.overflow-auto {
-  overflow: auto;
-}
-
-.overflow-hidden {
-  overflow: hidden;
-}
-
-.border-right {
-  @apply border-r border-slate-50 dark:border-slate-700;
-}
-
-.border-left {
-  border-left: 1px solid var(--color-border);
-}
-
-.text-ellipsis {
-  overflow: hidden;
-  text-overflow: ellipsis;
-  white-space: nowrap;
-}
-
-.flex-between {
-  align-items: center;
-  display: flex;
-  justify-content: space-between;
-}
-
-.flex-end {
-  display: flex;
-  justify-content: end;
-}
-
-.flex-align-center {
-  align-items: center;
-  display: flex;
-}
@@ -15,63 +15,164 @@
@import 'variables';

@import 'mixins';
-@import 'foundation-settings';
@import 'helper-classes';
@import 'formulate';
@import 'date-picker';

-@import 'foundation-sites/scss/foundation';
-
-@include foundation-everything($flex: true);
-
-@include foundation-prototype-text-utilities;
-@include foundation-prototype-text-transformation;
-@include foundation-prototype-text-decoration;
-@include foundation-prototype-font-styling;
-@include foundation-prototype-list-style-type;
-@include foundation-prototype-rounded;
-@include foundation-prototype-bordered;
-@include foundation-prototype-shadow;
-@include foundation-prototype-separator;
-@include foundation-prototype-overflow;
-@include foundation-prototype-display;
-@include foundation-prototype-position;
-@include foundation-prototype-border-box;
-@include foundation-prototype-border-none;
-@include foundation-prototype-sizing;
-@include foundation-prototype-spacing;
-
-@import 'typography';
@import 'layout';
@import 'animations';
-@import 'foundation-custom';
@import 'rtl';

+@import 'widgets/base';
@import 'widgets/buttons';
-@import 'widgets/conv-header';
-@import 'widgets/conversation-card';
@import 'widgets/conversation-view';
-@import 'widgets/forms';
-@import 'widgets/login';
-@import 'widgets/modal';
-@import 'widgets/reply-box';
-@import 'widgets/report';
-@import 'widgets/search-box';
-@import 'widgets/sidemenu';
-@import 'widgets/snackbar';
-@import 'widgets/states';
-@import 'widgets/status-bar';
@import 'widgets/tabs';
@import 'widgets/woot-tables';

-@import 'views/settings/inbox';
-@import 'views/settings/integrations';
-
@import 'plugins/multiselect';
@import 'plugins/dropdown';
@import '~shared/assets/stylesheets/ionicons';
-@import 'utility-helpers';

 .tooltip {
  @apply bg-slate-900 text-white py-1 px-2 z-40 text-xs rounded-md dark:bg-slate-200 dark:text-slate-900;
 }
+
+.hide {
+  @apply hidden;
+}
+
+@layer base {
+  :root {
+    --color-amber-100: 255 243 208;
+    --color-amber-200: 255 236 183;
+    --color-amber-25: 254 253 251;
+    --color-amber-300: 255 224 161;
+    --color-amber-400: 245 208 140;
+    --color-amber-50: 255 249 237;
+    --color-amber-500: 228 187 120;
+    --color-amber-600: 214 163 92;
+    --color-amber-700: 214 163 92;
+    --color-amber-800: 255 186 26;
+    --color-amber-900: 145 89 48;
+    --color-amber-950: 79 52 34;
+
+    --color-ash-100: 235 235 239;
+    --color-ash-200: 228 228 233;
+    --color-ash-25: 252 252 253;
+    --color-ash-300: 221 221 227;
+    --color-ash-400: 211 212 219;
+    --color-ash-50: 249 249 251;
+    --color-ash-500: 185 187 198;
+    --color-ash-600: 139 141 152;
+    --color-ash-700: 126 128 138;
+    --color-ash-75: 242 242 245;
+    --color-ash-800: 96 100 108;
+    --color-ash-900: 28 32 36;
+
+    --color-primary-100: 222 234 255;
+    --color-primary-200: 206 223 255;
+    --color-primary-25: 252 253 254;
+    --color-primary-300: 186 209 255;
+    --color-primary-400: 163 190 255;
+    --color-primary-50: 246 249 255;
+    --color-primary-500: 131 164 250;
+    --color-primary-600: 69 110 255;
+    --color-primary-700: 57 95 241;
+    --color-primary-75: 236 242 255;
+    --color-primary-800: 53 88 217;
+    --color-primary-900: 27 44 99;
+
+    --color-ruby-100: 255 220 225;
+    --color-ruby-200: 255 206 214;
+    --color-ruby-25: 255 252 253;
+    --color-ruby-300: 248 191 200;
+    --color-ruby-400: 239 172 184;
+    --color-ruby-50: 255 247 248;
+    --color-ruby-500: 229 146 163;
+    --color-ruby-600: 229 70 102;
+    --color-ruby-700: 220 59 93;
+    --color-ruby-75: 254 234 237;
+    --color-ruby-800: 202 36 77;
+    --color-ruby-900: 100 23 43;
+
+    --color-teal-100: 224 248 243;
+    --color-teal-200: 204 243 234;
+    --color-teal-25: 250 254 253;
+    --color-teal-300: 184 234 224;
+    --color-teal-400: 161 222 210;
+    --color-teal-50: 243 251 249;
+    --color-teal-500: 83 185 171;
+    --color-teal-600: 18 165 148;
+    --color-teal-700: 13 155 138;
+    --color-teal-75: 236 249 255;
+    --color-teal-800: 0 133 115;
+    --color-teal-900: 13 61 56;
+  }
+  // scss-lint:disable QualifyingElement
+  body.dark {
+    --color-amber-100: 57 39 15;
+    --color-amber-200: 67 46 18;
+    --color-amber-25: 31 19 0;
+    --color-amber-300: 83 57 22;
+    --color-amber-400: 111 77 29;
+    --color-amber-50: 37 24 4;
+    --color-amber-500: 169 118 42;
+    --color-amber-600: 169 118 42;
+    --color-amber-700: 255 203 71;
+    --color-amber-800: 255 204 77;
+    --color-amber-900: 255 231 179;
+    --color-amber-950: 255 231 179;
+
+    --color-ash-100: 46 48 53;
+    --color-ash-200: 53 55 60;
+    --color-ash-25: 24 24 26;
+    --color-ash-300: 60 63 68;
+    --color-ash-400: 70 75 80;
+    --color-ash-50: 27 27 31;
+    --color-ash-500: 90 97 101;
+    --color-ash-600: 105 110 119;
+    --color-ash-700: 120 127 133;
+    --color-ash-75: 39 40 45;
+    --color-ash-800: 173 177 184;
+    --color-ash-900: 237 238 240;
+
+    --color-primary-100: 24 43 109;
+    --color-primary-200: 31 53 129;
+    --color-primary-25: 11 16 31;
+    --color-primary-300: 40 64 146;
+    --color-primary-400: 48 76 168;
+    --color-primary-50: 16 23 41;
+    --color-primary-500: 57 89 196;
+    --color-primary-600: 69 110 255;
+    --color-primary-700: 58 96 240;
+    --color-primary-75: 20 34 81;
+    --color-primary-800: 140 177 255;
+    --color-primary-900: 210 225 255;
+
+    --color-ruby-100: 78 19 37;
+    --color-ruby-200: 94 26 46;
+    --color-ruby-25: 25 17 19;
+    --color-ruby-300: 111 37 57;
+    --color-ruby-400: 136 52 71;
+    --color-ruby-50: 30 21 23;
+    --color-ruby-500: 179 68 90;
+    --color-ruby-600: 229 70 102;
+    --color-ruby-700: 236 90 114;
+    --color-ruby-75: 58 20 30;
+    --color-ruby-800: 255 148 157;
+    --color-ruby-900: 254 210 225;
+
+    --color-teal-100: 2 59 55;
+    --color-teal-200: 8 72 67;
+    --color-teal-25: 13 21 20;
+    --color-teal-300: 28 105 97;
+    --color-teal-400: 28 105 97;
+    --color-teal-50: 17 28 27;
+    --color-teal-500: 32 126 115;
+    --color-teal-600: 41 163 131;
+    --color-teal-700: 14 179 158;
+    --color-teal-75: 13 45 42;
+    --color-teal-800: 11 216 182;
+    --color-teal-900: 173 240 221;
+  }
+}
@@ -1,46 +1,7 @@
 .dropdown-pane {
-  @include elegant-card;
-  @include border-light;
-  box-sizing: content-box;
-  padding: var(--space-small);
-  width: fit-content;
-  z-index: var(--z-index-very-high);
+  @apply border rounded-lg hidden relative invisible shadow-lg border-slate-25 dark:border-slate-700 box-content p-2 w-fit z-[9999];

  &.dropdown-pane--open {
-    @apply bg-white dark:bg-slate-800;
-    display: block;
-    visibility: visible;
-  }
-
-  &.dropdowm--bottom {
-    &::before {
-      @include arrow(top, var(--color-border-light), 14px);
-      position: absolute;
-      right: 6px;
-      top: -14px;
-    }
-
-    &::after {
-      @include arrow(top, $color-white, var(--space-slab));
-      position: absolute;
-      right: var(--space-small);
-      top: -12px;
-    }
-  }
-
-  &.dropdowm--top {
-    &::before {
-      @include arrow(bottom, var(--color-border-light), 14px);
-      bottom: -14px;
-      position: absolute;
-      right: 6px;
-    }
-
-    &::after {
-      @include arrow(bottom, $color-white, var(--space-slab));
-      bottom: -12px;
-      position: absolute;
-      right: var(--space-small);
-    }
+    @apply bg-white absolute dark:bg-slate-800 block visible;
  }
 }
@@ -97,6 +97,10 @@

  .multiselect__tags {
    @apply bg-white dark:bg-slate-900 border border-solid border-slate-200 dark:border-slate-600 m-0 min-h-[2.875rem] pt-0;
+
+    input {
+      @apply border-0 border-none;
+    }
  }

  .multiselect__tags-wrap {
@@ -149,6 +153,28 @@
 }

 .multiselect-wrap--small {
+  // To be removed one SLA reports date picker is created
+  &.tiny {
+    .multiselect.no-margin {
+      @apply min-h-[32px];
+    }
+
+    .multiselect__select {
+      @apply min-h-[32px] h-8;
+
+      &::before {
+        @apply top-[60%];
+      }
+    }
+
+    .multiselect__tags {
+      @apply min-h-[32px] max-h-[32px];
+
+      .multiselect__single {
+        @apply pt-1 pb-1;
+      }
+    }
+  }

  .multiselect__tags,
  .multiselect__input,
@@ -180,7 +206,6 @@
  .multiselect--disabled .multiselect__select {
    @apply bg-transparent;
  }
-
 }

 .multiselect-wrap--medium {
@@ -13,20 +13,14 @@
@import '~shared/assets/stylesheets/ionicons';

@import 'mixins';
-@import 'foundation-settings';
@import 'helper-classes';
-@import 'foundation-sites/scss/foundation';
-
-@include foundation-prototype-spacing;
-@include foundation-everything($flex: true);

@import 'typography';
@import 'layout';
@import 'animations';

-@import 'foundation-custom';
@import 'widgets/buttons';
-@import 'widgets/forms';
+@import 'widgets/base';

@import 'plugins/multiselect';

@@ -36,7 +30,6 @@
@import 'tailwindcss/utilities';
@import 'widget/assets/scss/utilities';

-
 html,
 body {
  font-family: 'PlusJakarta', sans-serif;
@@ -1,112 +1 @@
-.settings {
-  @apply overflow-auto;
-}
-
-.wizard-box {
-  .item {
-    @apply cursor-pointer py-4 pr-4 pl-6 relative;
-
-    &::before,
-    &::after {
-      @apply bg-slate-75 dark:bg-slate-600 content-[''] h-full absolute top-5 w-0.5;
-    }
-
-    &::before {
-      @apply h-4 top-0;
-    }
-
-    &:first-child {
-      &::before {
-        @apply h-0;
-      }
-    }
-
-    &:last-child {
-      &::after {
-        @apply h-0;
-      }
-    }
-
-    &.active {
-      h3 {
-        @apply text-woot-500 dark:text-woot-500;
-      }
-
-      .step {
-        @apply bg-woot-500 dark:bg-woot-500;
-      }
-    }
-
-    &.over {
-      &::after {
-        @apply bg-woot-500 dark:bg-woot-500;
-      }
-
-      .step {
-        @apply bg-woot-500 dark:bg-woot-500;
-      }
-
-      & + .item {
-        &::before {
-          @apply bg-woot-500 dark:bg-woot-500;
-        }
-      }
-    }
-
-    h3 {
-      @apply text-slate-800 dark:text-slate-100 text-base pl-6;
-    }
-
-    .completed {
-      @apply text-green-500 dark:text-green-500 ml-1;
-    }
-
-    p {
-      @apply text-slate-600 dark:text-slate-300 text-sm m-0 pl-6;
-    }
-
-    .step {
-      @apply bg-slate-75 dark:bg-slate-600 rounded-2xl font-medium w-4 left-4 leading-4 z-[999] absolute text-center text-white dark:text-white text-xxs top-5;
-
-      i {
-        @apply text-xxs;
-      }
-    }
-  }
-}
-
-.wizard-body {
-  @apply border border-slate-25 dark:border-slate-800/60 bg-white dark:bg-slate-900 h-full p-6;
-
-  &.height-auto {
-    @apply h-auto;
-  }
-}
-
-.settings--content {
-  @apply my-2 mx-8;
-
-  .title {
-    @apply font-medium;
-  }
-
-  .code {
-    @apply bg-slate-50 dark:bg-slate-800 overflow-auto p-2.5 whitespace-nowrap;
-
-    code {
-      @apply bg-transparent border-0;
-    }
-  }
-}
-
-.login-init {
-  @apply pt-[30%] text-center;
-
-  p {
-    @apply p-6;
-  }
-
-  > a > img {
-    @apply w-60;
-  }
-}
+// to be removed
@@ -0,0 +1,146 @@
+// scss-lint:disable QualifyingElement
+
+// Base typography
+h1,
+h2,
+h3,
+h4,
+h5,
+h6 {
+  @apply font-medium text-slate-800 dark:text-slate-50;
+}
+
+p {
+  text-rendering: optimizeLegibility;
+  word-spacing: 0.12em;
+
+  @apply mb-2 leading-[1.65] text-sm;
+
+  a {
+    @apply text-woot-500 dark:text-woot-500 cursor-pointer;
+  }
+}
+
+a {
+  @apply text-sm;
+}
+
+hr {
+  @apply clear-both max-w-full h-0 my-5 mx-0 border-slate-300 dark:border-slate-600;
+}
+
+ul,
+ol,
+dl {
+  @apply mb-2 list-disc list-outside leading-[1.65];
+}
+
+// Form elements
+label {
+  @apply text-slate-800 dark:text-slate-200 block m-0 leading-7 text-sm font-medium;
+
+  &.error {
+    input {
+      @apply mb-1;
+    }
+  }
+}
+
+.input-wrap,
+.help-text {
+  @apply text-slate-800 dark:text-slate-100 text-sm font-medium;
+
+  .help-text {
+    @apply font-normal text-slate-600 dark:text-slate-400;
+  }
+}
+
+// Focus outline removal
+.button,
+textarea,
+input:focus {
+  outline: none;
+}
+
+// Inputs
+input[type='text']:not(.reset-base),
+input[type='number']:not(.reset-base),
+input[type='password']:not(.reset-base),
+input[type='date']:not(.reset-base),
+input[type='email']:not(.reset-base),
+input[type='url']:not(.reset-base) {
+  @apply block box-border w-full transition-colors focus:border-woot-500 dark:focus:border-woot-600 duration-[0.25s] ease-[ease-in-out] h-10 appearance-none mx-0 mt-0 mb-4 p-2 rounded-md text-base font-normal bg-white dark:bg-slate-900 focus:bg-white focus:dark:bg-slate-900 text-slate-900 dark:text-slate-100 border border-solid border-slate-200 dark:border-slate-600;
+
+  &[disabled] {
+    @apply bg-slate-200 dark:bg-slate-700 text-slate-400 dark:text-slate-400 border-slate-200 dark:border-slate-600 cursor-not-allowed;
+  }
+}
+
+input[type='file'] {
+  @apply bg-white dark:bg-slate-800 leading-[1.15] mb-4;
+}
+
+// Select
+select {
+  background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' version='1.1' width='32' height='24' viewBox='0 0 32 24'><polygon points='0,0 32,0 16,24' style='fill: rgb%28110, 111, 115%29'></polygon></svg>");
+  background-position: right -1rem center;
+  background-size: 9px 6px;
+  @apply h-10 mx-0 mt-0 mb-4 bg-origin-content focus-visible:outline-none bg-no-repeat py-2 pr-6 pl-2 rounded-md w-full text-base font-normal appearance-none transition-colors focus:border-woot-500 dark:focus:border-woot-600 duration-[0.25s] ease-[ease-in-out] bg-white dark:bg-slate-900 text-slate-900 dark:text-slate-100 border border-solid border-slate-200 dark:border-slate-600;
+}
+
+// Textarea
+textarea {
+  @apply block box-border w-full transition-colors focus:border-woot-500 dark:focus:border-woot-600 duration-[0.25s] ease-[ease-in-out] h-16 appearance-none mx-0 mt-0 mb-4 p-2 rounded-md text-base font-normal bg-white dark:bg-slate-900 focus:bg-white focus:dark:bg-slate-900 text-slate-900 dark:text-slate-100 border border-solid border-slate-200 dark:border-slate-600;
+
+  &[disabled] {
+    @apply bg-slate-200 dark:bg-slate-700 text-slate-400 dark:text-slate-400 border-slate-200 dark:border-slate-600 cursor-not-allowed;
+  }
+}
+
+// Error handling
+.has-multi-select-error {
+  div.multiselect {
+    @apply mb-1;
+  }
+}
+
+.error {
+  input,
+  input:not([type]),
+  textarea,
+  select,
+  .multiselect > .multiselect__tags,
+  .multiselect:not(.no-margin) {
+    @apply border border-solid border-red-400 dark:border-red-400 mb-1;
+  }
+
+  .message {
+    @apply text-red-400 dark:text-red-400 block text-sm mb-2.5 w-full;
+  }
+}
+
+.input-group.small {
+  input {
+    @apply text-sm h-8;
+  }
+
+  .error {
+    @apply border-red-400 dark:border-red-400;
+  }
+}
+
+// Code styling
+code {
+  font-family: 'ui-monospace', 'SFMono-Regular', 'Menlo', 'Monaco', 'Consolas',
+    '"Liberation Mono"', '"Courier New"', 'monospace';
+  @apply text-xs border-0;
+
+  &.hljs {
+    @apply bg-slate-50 dark:bg-slate-700 text-slate-800 dark:text-slate-50 rounded-lg p-5;
+
+    .hljs-number,
+    .hljs-string {
+      @apply text-red-800 dark:text-red-400;
+    }
+  }
+}
--- a/Show More
+++ b/Show More