chore: Update translations (#8983)

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

.devcontainer/Dockerfile

@@ -2,7 +2,7 @@
 # It has the dependencies already installed so that codespace will boot up fast
 FROM ghcr.io/chatwoot/chatwoot_codespace:latest
 
-# Do the set up required for chatwoot app 
+# Do the set up required for chatwoot app
 WORKDIR /workspace
 COPY . /workspace
 RUN yarn && gem install bundler && bundle install

.devcontainer/Dockerfile.base

@@ -1,10 +1,14 @@
 
-ARG VARIANT=ubuntu-20.04
-FROM mcr.microsoft.com/vscode/devcontainers/base:${VARIANT}
+ARG VARIANT
+
+FROM mcr.microsoft.com/vscode/devcontainers/base:0-${VARIANT}
+
+ARG NODE_VERSION
+ARG RUBY_VERSION
+ARG USER_UID
+ARG USER_GID
 
 # Update args in docker-compose.yaml to set the UID/GID of the "vscode" user.
-ARG USER_UID=1000
-ARG USER_GID=$USER_UID
 RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
         groupmod --gid $USER_GID vscode \
         && usermod --uid $USER_UID --gid $USER_GID vscode \
@@ -27,10 +31,10 @@ RUN apt-get update && export DEBIAN_FRONTEND=noninteractive \
     tmux \
     zsh \
     git-flow \
-    npm
+    npm \
+    libyaml-dev
 
 # Install rbenv and ruby
-ARG RUBY_VERSION="3.2.2"
 RUN git clone https://github.com/rbenv/rbenv.git ~/.rbenv \
     &&  echo 'export PATH="$HOME/.rbenv/bin:$PATH"' >> ~/.bashrc \
     &&  echo 'eval "$(rbenv init -)"' >> ~/.bashrc
@@ -46,7 +50,7 @@ RUN rbenv install $RUBY_VERSION && \
 RUN curl -L https://github.com/DarthSim/overmind/releases/download/v2.1.0/overmind-v2.1.0-linux-amd64.gz > overmind.gz \
   && gunzip overmind.gz \
   && sudo mv overmind /usr/local/bin \
-  && chmod +x /usr/local/bin/overmind 
+  && chmod +x /usr/local/bin/overmind
 
 
 # Install gh
@@ -56,7 +60,7 @@ RUN curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | s
    && sudo apt install gh
 
 
-# Do the set up required for chatwoot app 
+# Do the set up required for chatwoot app
 WORKDIR /workspace
 COPY . /workspace
 
@@ -65,8 +69,7 @@ COPY Gemfile Gemfile.lock ./
 RUN gem install bundler && bundle install
 
 # set up node js
-RUN npm install npm@latest -g && \
-    npm install n -g && \
-    n latest
+RUN npm install n -g && \
+    n $NODE_VERSION
 RUN npm install --global yarn
 RUN yarn

.devcontainer/docker-compose.yml

@@ -1,30 +1,41 @@
 # https://github.com/microsoft/vscode-dev-containers/blob/master/containers/python-3-postgres/.devcontainer/docker-compose.yml
 # https://github.com/microsoft/vscode-dev-containers/blob/master/containers/ruby-rails/.devcontainer/devcontainer.json
-# 
+#
 
 version: '3'
 
 services:
-  app: 
+  base: 
+    build:
+      context: ..
+      dockerfile: .devcontainer/Dockerfile.base
+      args:
+        VARIANT: "ubuntu-22.04"
+        NODE_VERSION: "20.9.0"
+        RUBY_VERSION: "3.2.2"
+        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
+        USER_UID: "1000"
+        USER_GID: "1000"
+    image: base:latest
+        
+  app:
     build:
       context: ..
       dockerfile: .devcontainer/Dockerfile
       args:
-        # Update 'VARIANT' to pick a Ruby version: https://github.com/microsoft/vscode-dev-containers/tree/main/containers/ruby
-        VARIANT: 3
-        # [Choice] Install Node.js
-        INSTALL_NODE: "true"
-        NODE_VERSION: "lts/*"
+        VARIANT: "ubuntu-22.04"
+        NODE_VERSION: "20.9.0"
+        RUBY_VERSION: "3.2.2"
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: 1000
-        USER_GID: 1000
+        USER_UID: "1000"
+        USER_GID: "1000"
 
     volumes:
       - ..:/workspace:cached
-  
+
     # Overrides default command so things don't shut down after the process ends.
     command: sleep infinity
-    
+
     # Runs app on the same network as the database container, allows "forwardPorts" in devcontainer.json function.
     network_mode: service:db
 
@@ -49,8 +60,7 @@ services:
     restart: unless-stopped
     image: mailhog/mailhog
     network_mode: service:db
-  
+
 volumes:
   postgres-data:
   redis-data:
-  

.env.example

@@ -254,7 +254,6 @@ AZURE_APP_SECRET=
 # Sentiment analysis model file path
 SENTIMENT_FILE_PATH=
 
-
 # Housekeeping/Performance related configurations
 # Set to true if you want to remove stale contact inboxes
 # contact_inboxes with no conversation older than 90 days will be removed

.github/CODEOWNERS

@@ -0,0 +1,7 @@
+## All javascript files should be reviewed by pranav before merging
+*.js @pranavrajs
+*.vue @pranavrajs
+
+
+## All enterprise related files should be reviewed by sojan before merging
+/enterprise/* @sojan-official

.github/workflows/logging_percentage_check.yml

@@ -11,7 +11,7 @@ jobs:
 
     steps:
       - name: Checkout repository
-        uses: actions/checkout@v2
+        uses: actions/checkout@v4
 
       - name: Check for log lines and calculate percentage
         run: |

.github/workflows/nightly_installer.yml

@@ -4,7 +4,7 @@
 # # This action will try to install and setup
 # # chatwoot on an Ubuntu 20.04 machine using
 # # the linux installer script.
-# # 
+# #
 # # This is set to run daily at midnight.
 # #
 
@@ -35,7 +35,7 @@ jobs:
       run: |
         sudo ./install.sh --install < input
 
-        #  disabling http verify for now as http 
+        #  disabling http verify for now as http
         #  access to port 3000 fails in gh action env
         #    - name: Verify
         #      if: always()
@@ -45,7 +45,7 @@ jobs:
         #        curl http://localhost:3000/api
 
     - name: Upload chatwoot setup log file as an artifact
-      uses: actions/upload-artifact@v3
+      uses: actions/upload-artifact@v4
       if: always()
       with:
         name: chatwoot-setup-log-file

.github/workflows/publish_codespace_image.yml

@@ -8,7 +8,7 @@ jobs:
     runs-on: ubuntu-latest
 
     steps:
-    - uses: actions/checkout@v2
+    - uses: actions/checkout@v4
 
     - name: Login to GitHub Container Registry
       uses: docker/login-action@v1
@@ -19,5 +19,6 @@ jobs:
 
     - name: Build the Codespace Base Image
       run: |
-        docker build . -t ghcr.io/chatwoot/chatwoot_codespace:latest -f .devcontainer/Dockerfile.base 
+        docker-compose -f .devcontainer/docker-compose.yml build base
+        docker tag base:latest ghcr.io/chatwoot/chatwoot_codespace:latest
         docker push ghcr.io/chatwoot/chatwoot_codespace:latest

.github/workflows/publish_foss_docker.yml

@@ -21,7 +21,7 @@ jobs:
       GIT_REF: ${{ github.head_ref || github.ref_name }} # ref_name to get tags/branches
     steps:
       - name: Checkout
-        uses: actions/checkout@v2
+        uses: actions/checkout@v4
 
       - name: Set up QEMU
         uses: docker/setup-qemu-action@v1

.github/workflows/run_foss_spec.yml

@@ -41,7 +41,7 @@ jobs:
         options: --entrypoint redis-server
 
     steps:
-    - uses: actions/checkout@v3
+    - uses: actions/checkout@v4
       with:
         ref: ${{ github.event.pull_request.head.ref }}
         repository: ${{ github.event.pull_request.head.repo.full_name }}
@@ -50,7 +50,7 @@ jobs:
       with:
         bundler-cache: true # runs 'bundle install' and caches installed gems automatically
 
-    - uses: actions/setup-node@v3
+    - uses: actions/setup-node@v4
       with:
         node-version: 20
         cache: yarn
@@ -76,11 +76,11 @@ jobs:
     - name: Run backend tests
       run: |
         bundle exec rspec --profile=10 --format documentation
-      env: 
+      env:
         NODE_OPTIONS: --openssl-legacy-provider
 
     - name: Upload rails log folder
-      uses: actions/upload-artifact@v3
+      uses: actions/upload-artifact@v4
       if: always()
       with:
         name: rails-log-folder

.github/workflows/run_response_bot_spec.yml

@@ -40,7 +40,7 @@ jobs:
         options: --entrypoint redis-server
 
     steps:
-    - uses: actions/checkout@v3
+    - uses: actions/checkout@v4
       with:
         ref: ${{ github.event.pull_request.head.ref }}
         repository: ${{ github.event.pull_request.head.repo.full_name }}
@@ -49,7 +49,7 @@ jobs:
       with:
         bundler-cache: true # runs 'bundle install' and caches installed gems automatically
 
-    - uses: actions/setup-node@v3
+    - uses: actions/setup-node@v4
       with:
         node-version: 20
         cache: yarn
@@ -77,7 +77,7 @@ jobs:
           --format documentation
 
     - name: Upload rails log folder
-      uses: actions/upload-artifact@v3
+      uses: actions/upload-artifact@v4
       if: always()
       with:
         name: rails-log-folder

.github/workflows/size-limit.yml

@@ -10,7 +10,7 @@ jobs:
     runs-on: ubuntu-20.04
 
     steps:
-      - uses: actions/checkout@v3
+      - uses: actions/checkout@v4
         with:
           ref: ${{ github.event.pull_request.head.ref }}
           repository: ${{ github.event.pull_request.head.repo.full_name }}
@@ -19,7 +19,7 @@ jobs:
         with:
           bundler-cache: true # runs 'bundle install' and caches installed gems automatically
 
-      - uses: actions/setup-node@v3
+      - uses: actions/setup-node@v4
         with:
           node-version: 20
           cache: 'yarn'
@@ -31,7 +31,7 @@ jobs:
         run: |
           rm -rf enterprise
           rm -rf spec/enterprise
-          
+
       - name: Run asset compile
         run: bundle exec rake assets:precompile
         env:

.rubocop.yml

@@ -2,7 +2,6 @@ require:
   - rubocop-performance
   - rubocop-rails
   - rubocop-rspec
-inherit_from: .rubocop_todo.yml
 
 Layout/LineLength:
   Max: 150
@@ -12,7 +11,8 @@ Metrics/ClassLength:
   Exclude:
     - 'app/models/message.rb'
     - 'app/models/conversation.rb'
-
+Metrics/MethodLength:
+  Max: 19
 RSpec/ExampleLength:
   Max: 25
 Style/Documentation:
@@ -50,6 +50,7 @@ Lint/OrAssignmentToConstant:
   Exclude:
     - 'lib/redis/config.rb'
 Metrics/BlockLength:
+  Max: 30
   Exclude:
     - spec/**/*
     - '**/routes.rb'
@@ -102,84 +103,31 @@ RSpec/FactoryBot/SyntaxMethods:
   Enabled: false
 Naming/VariableNumber:
   Enabled: false
-Metrics/MethodLength:
+Naming/MemoizedInstanceVariableName:
   Exclude:
-    - 'db/migrate/20161123131628_devise_token_auth_create_users.rb'
-    - 'db/migrate/20211219031453_update_foreign_keys_on_delete.rb'
-Rails/CreateTableWithTimestamps:
-  Exclude:
-    - 'db/migrate/20170207092002_acts_as_taggable_on_migration.acts_as_taggable_on_engine.rb'
+    - 'app/models/message.rb'
 Style/GuardClause:
   Exclude:
     - 'app/builders/account_builder.rb'
     - 'app/models/attachment.rb'
     - 'app/models/message.rb'
-    - 'db/migrate/20190819005836_add_missing_indexes_on_taggings.acts_as_taggable_on_engine.rb'
 Metrics/AbcSize:
+  Max: 26
   Exclude:
     - 'app/controllers/concerns/auth_helper.rb'
-    - 'db/migrate/20190819005836_add_missing_indexes_on_taggings.acts_as_taggable_on_engine.rb'
-    - 'db/migrate/20161123131628_devise_token_auth_create_users.rb'
-    - 'app/controllers/api/v1/accounts/inboxes_controller.rb'
-    - 'db/migrate/20211219031453_update_foreign_keys_on_delete.rb'
-Metrics/CyclomaticComplexity:
-  Max: 7
-  Exclude:
-    - 'db/migrate/20190819005836_add_missing_indexes_on_taggings.acts_as_taggable_on_engine.rb'
-Rails/ReversibleMigration:
-  Exclude:
-    - 'db/migrate/20161025070152_removechannelsfrommodels.rb'
-    - 'db/migrate/20161025070645_remchannel.rb'
-    - 'db/migrate/20161025070645_remchannel.rb'
-    - 'db/migrate/20161110102609_removeinboxid.rb'
-    - 'db/migrate/20170519091539_add_avatar_to_fb.rb'
-    - 'db/migrate/20191020085608_rename_old_tables.rb'
-    - 'db/migrate/20191126185833_update_user_invite_foreign_key.rb'
-    - 'db/migrate/20191130164019_add_template_type_to_messages.rb'
-    - 'db/migrate/20210513083044_remove_not_null_from_webhook_url_channel_api.rb'
-Rails/BulkChangeTable:
-  Exclude:
-    - 'db/migrate/20161025070152_removechannelsfrommodels.rb'
-    - 'db/migrate/20200121190901_create_account_users.rb'
-    - 'db/migrate/20170211092540_notnullableusers.rb'
-    - 'db/migrate/20170403095203_contactadder.rb'
-    - 'db/migrate/20170406104018_add_default_status_conv.rb'
-    - 'db/migrate/20170511134418_latlong.rb'
-    - 'db/migrate/20191027054756_create_contact_inboxes.rb'
-    - 'db/migrate/20191130164019_add_template_type_to_messages.rb'
-    - 'db/migrate/20210425093724_convert_integration_hook_settings_field.rb'
 Rails/UniqueValidationWithoutIndex:
   Exclude:
     - 'app/models/channel/twitter_profile.rb'
     - 'app/models/webhook.rb'
     - 'app/models/contact.rb'
     - 'app/models/integrations/hook.rb'
+    - 'app/models/canned_response.rb'
+    - 'app/models/telegram_bot.rb'
 Rails/RenderInline:
   Exclude:
     - 'app/controllers/swagger_controller.rb'
-Performance/CollectionLiteralInLoop:
-  Exclude:
-    - 'db/migrate/20210315101919_enable_email_channel.rb'
 Rails/ThreeStateBooleanColumn:
   Exclude:
-    - 'db/migrate/20200509044639_add_hide_input_flag_to_bot_config.rb'
-    - 'db/migrate/20200605130625_agent_away_message_to_auto_reply.rb'
-    - 'db/migrate/20200606132552_create_labels.rb'
-    - 'db/migrate/20201027135006_create_working_hours.rb'
-    - 'db/migrate/20210112174124_add_hmac_token_to_inbox.rb'
-    - 'db/migrate/20210114202310_create_teams.rb'
-    - 'db/migrate/20210212154240_add_request_for_email_on_channel_web_widget.rb'
-    - 'db/migrate/20210428135041_add_campaigns.rb'
-    - 'db/migrate/20210602182058_add_hmac_to_api_channel.rb'
-    - 'db/migrate/20210609133433_add_email_collect_to_inboxes.rb'
-    - 'db/migrate/20210618095823_add_csat_toggle_for_inbox.rb'
-    - 'db/migrate/20210927062350_add_trigger_only_during_business_hours_collect_to_campaigns.rb'
-    - 'db/migrate/20211027073553_add_imap_smtp_config_to_channel_email.rb'
-    - 'db/migrate/20211109143122_add_tweet_enabled_flag_to_twitter_channel.rb'
-    - 'db/migrate/20211216110209_add_allow_messages_after_resolved_to_inbox.rb'
-    - 'db/migrate/20220116103902_add_open_ssl_verify_mode_to_channel_email.rb'
-    - 'db/migrate/20220216151613_add_open_all_day_to_working_hour.rb'
-    - 'db/migrate/20220511072655_add_archive_column_to_portal.rb'
     - 'db/migrate/20230503101201_create_sla_policies.rb'
 RSpec/IndexedLet:
   Enabled: false
@@ -187,6 +135,8 @@ RSpec/NamedSubject:
   Enabled: false
 
 # we should bring this down
+RSpec/MultipleExpectations:
+  Max: 7
 RSpec/MultipleMemoizedHelpers:
   Max: 14
 
@@ -203,13 +153,4 @@ AllCops:
     - 'config/environments/**/*'
     - 'tmp/**/*'
     - 'storage/**/*'
-    - 'db/migrate/20200225162150_init_schema.rb'
-    - 'db/migrate/20210611180222_create_active_storage_variant_records.active_storage.rb'
-    - 'db/migrate/20210611180221_add_service_name_to_active_storage_blobs.active_storage.rb'
-    - db/migrate/20200309213132_add_account_id_to_agent_bot_inboxes.rb
-    - db/migrate/20200331095710_add_identifier_to_contact.rb
-    - db/migrate/20200429082655_add_medium_to_twilio_sms.rb
-    - db/migrate/20200503151130_add_account_feature_flag.rb
-    - db/migrate/20200927135222_add_last_activity_at_to_conversation.rb
-    - db/migrate/20210306170117_add_last_activity_at_to_contacts.rb
-    - db/migrate/20220809104508_revert_cascading_indexes.rb
+    - 'db/migrate/20230426130150_init_schema.rb'

.rubocop_todo.yml

@@ -1,287 +0,0 @@
-# This configuration was generated by
-# `rubocop --auto-gen-config`
-# on 2019-10-23 16:47:02 +0530 using RuboCop version 0.73.0.
-# The point is for the user to remove these configuration records
-# one by one as the offenses are removed from the code base.
-# Note that changes in the inspected code, or installation of new
-# versions of RuboCop, may require this file to be generated again.
-
-# Offense count: 1
-Lint/DuplicateMethods:
-  Exclude:
-    - 'app/controllers/api/v1/reports_controller.rb'
-
-# Offense count: 1
-Lint/RescueException:
-  Exclude:
-    - 'app/builders/messages/message_builder.rb'
-
-# Offense count: 4
-Lint/ShadowingOuterLocalVariable:
-  Exclude:
-    - 'app/controllers/api/v1/reports_controller.rb'
-
-# Offense count: 3
-# Configuration parameters: AllowKeywordBlockArguments.
-Lint/UnderscorePrefixedVariableName:
-  Exclude:
-    - 'app/models/account.rb'
-    - 'deploy/before_symlink.rb'
-
-# Offense count: 18
-Lint/UselessAssignment:
-  Exclude:
-    - 'app/controllers/api/v1/callbacks_controller.rb'
-    - 'app/controllers/api/v1/facebook_indicators_controller.rb'
-    - 'app/listeners/action_cable_listener.rb'
-    - 'app/listeners/reporting_listener.rb'
-    - 'app/models/channel/facebook_page.rb'
-    - 'app/models/facebook_page.rb'
-
-# Offense count: 14
-Metrics/AbcSize:
-  Max: 26
-
-# Offense count: 1
-# Configuration parameters: CountComments, ExcludedMethods.
-# ExcludedMethods: refine
-Metrics/BlockLength:
-  Max: 30
-
-# Offense count: 2
-Metrics/CyclomaticComplexity:
-  Max: 7
-
-# Offense count: 10
-# Configuration parameters: CountComments, ExcludedMethods.
-Metrics/MethodLength:
-  Max: 19
-
-# Offense count: 1
-Metrics/PerceivedComplexity:
-  Max: 8
-
-# Offense count: 6
-Naming/AccessorMethodName:
-  Exclude:
-    - 'app/builders/report_builder.rb'
-    - 'app/controllers/api/v1/accounts_controller.rb'
-    - 'app/controllers/api/v1/callbacks_controller.rb'
-    - 'app/controllers/api/v1/conversations_controller.rb'
-
-# Offense count: 9
-# Configuration parameters: EnforcedStyleForLeadingUnderscores.
-# SupportedStylesForLeadingUnderscores: disallowed, required, optional
-Naming/MemoizedInstanceVariableName:
-  Exclude:
-    - 'app/controllers/api/base_controller.rb'
-    - 'app/controllers/api/v1/conversations_controller.rb'
-    - 'app/controllers/api/v1/webhooks_controller.rb'
-    - 'app/controllers/application_controller.rb'
-    - 'app/models/message.rb'
-    - 'lib/integrations/widget/outgoing_message_builder.rb'
-
-# Offense count: 4
-# Cop supports --auto-correct.
-# Configuration parameters: MaxKeyValuePairs.
-Performance/RedundantMerge:
-  Exclude:
-    - 'app/controllers/api/v1/callbacks_controller.rb'
-    - 'app/models/message.rb'
-
-# Offense count: 1
-# Cop supports --auto-correct.
-Performance/StringReplacement:
-  Exclude:
-    - 'lib/events/base.rb'
-
-# Offense count: 4
-# Configuration parameters: Prefixes.
-# Prefixes: when, with, without
-RSpec/ContextWording:
-  Exclude:
-    - 'spec/models/contact_spec.rb'
-    - 'spec/models/user_spec.rb'
-
-# Offense count: 1
-RSpec/DescribeClass:
-  Exclude:
-    - 'spec/mailers/confirmation_instructions_spec.rb'
-
-# Offense count: 1
-RSpec/DescribeSymbol:
-  Exclude:
-    - 'spec/mailers/confirmation_instructions_spec.rb'
-
-# Offense count: 1
-# Cop supports --auto-correct.
-# Configuration parameters: AllowConsecutiveOneLiners.
-RSpec/EmptyLineAfterExample:
-  Exclude:
-    - 'spec/models/user_spec.rb'
-
-# Offense count: 1
-# Configuration parameters: Max.
-RSpec/ExampleLength:
-  Exclude:
-    - 'spec/models/conversation_spec.rb'
-
-# Offense count: 1
-# Cop supports --auto-correct.
-# Configuration parameters: EnforcedStyle.
-# SupportedStyles: single_line_only, single_statement_only, disallow
-RSpec/ImplicitSubject:
-  Exclude:
-    - 'spec/models/user_spec.rb'
-
-# Offense count: 7
-# Configuration parameters: AggregateFailuresByDefault.
-RSpec/MultipleExpectations:
-  Max: 7
-
-# Offense count: 1
-# Cop supports --auto-correct.
-# Configuration parameters: EnforcedStyle.
-# SupportedStyles: not_to, to_not
-RSpec/NotToNot:
-  Exclude:
-    - 'spec/mailers/confirmation_instructions_spec.rb'
-
-# Offense count: 1
-# Configuration parameters: IgnoreNameless, IgnoreSymbolicNames.
-RSpec/VerifiedDoubles:
-  Exclude:
-    - 'spec/models/conversation_spec.rb'
-
-# Offense count: 4
-# Cop supports --auto-correct.
-Rails/ActiveRecordAliases:
-  Exclude:
-    - 'app/controllers/api/v1/agents_controller.rb'
-    - 'app/controllers/api/v1/callbacks_controller.rb'
-    - 'app/controllers/api/v1/canned_responses_controller.rb'
-    - 'app/controllers/api/v1/contacts_controller.rb'
-
-# Offense count: 2
-# Cop supports --auto-correct.
-Rails/BelongsTo:
-  Exclude:
-    - 'app/models/message.rb'
-    - 'app/models/user.rb'
-
-# Offense count: 6
-# Cop supports --auto-correct.
-# Configuration parameters: Include.
-# Include: app/models/**/*.rb
-Rails/EnumHash:
-  Exclude:
-    - 'app/models/attachment.rb'
-    - 'app/models/conversation.rb'
-    - 'app/models/message.rb'
-    - 'app/models/user.rb'
-
-# Offense count: 1
-# Configuration parameters: Include.
-# Include: app/models/**/*.rb
-Rails/HasManyOrHasOneDependent:
-  Exclude:
-    - 'app/models/user.rb'
-
-# Offense count: 1
-# Configuration parameters: Include.
-# Include: app/models/**/*.rb
-Rails/InverseOf:
-  Exclude:
-    - 'app/models/user.rb'
-
-# Offense count: 1
-# Configuration parameters: Include.
-# Include: app/controllers/**/*.rb
-Rails/LexicallyScopedActionFilter:
-  Exclude:
-    - 'app/controllers/home_controller.rb'
-
-# Offense count: 2
-# Configuration parameters: Include.
-# Include: app/**/*.rb, config/**/*.rb, db/**/*.rb, lib/**/*.rb
-Rails/Output:
-  Exclude:
-    - 'app/bot/bot.rb'
-    - 'app/builders/account_builder.rb'
-
-# Offense count: 7
-# Cop supports --auto-correct.
-# Configuration parameters: EnforcedStyle.
-# SupportedStyles: strict, flexible
-Rails/TimeZone:
-  Exclude:
-    - 'app/builders/report_builder.rb'
-    - 'lib/reports/update_account_identity.rb'
-    - 'lib/reports/update_agent_identity.rb'
-    - 'lib/reports/update_identity.rb'
-    - 'spec/models/conversation_spec.rb'
-
-# Offense count: 8
-# Cop supports --auto-correct.
-# Configuration parameters: Include.
-# Include: app/models/**/*.rb
-Rails/Validation:
-  Exclude:
-    - 'app/models/canned_response.rb'
-    - 'app/models/channel/facebook_page.rb'
-    - 'app/models/facebook_page.rb'
-    - 'app/models/telegram_bot.rb'
-    - 'app/models/user.rb'
-
-# Offense count: 15
-# Cop supports --auto-correct.
-# Configuration parameters: AutoCorrect, EnforcedStyle.
-# SupportedStyles: nested, compact
-Style/ClassAndModuleChildren:
-  Exclude:
-    - 'app/builders/messages/message_builder.rb'
-    - 'app/controllers/api/v1/inbox_members_controller.rb'
-    - 'app/models/channel/facebook_page.rb'
-    - 'app/models/channel/web_widget.rb'
-    - 'app/presenters/conversations/event_data_presenter.rb'
-    - 'app/services/facebook/send_reply_service.rb'
-    - 'lib/integrations/facebook/delivery_status.rb'
-    - 'lib/integrations/facebook/message_creator.rb'
-    - 'lib/integrations/facebook/message_parser.rb'
-    - 'lib/integrations/widget/incoming_message_builder.rb'
-
-# Offense count: 4
-Style/CommentedKeyword:
-  Exclude:
-    - 'app/controllers/api/v1/callbacks_controller.rb'
-    - 'app/controllers/api/v1/conversations/assignments_controller.rb'
-    - 'app/controllers/api/v1/conversations/labels_controller.rb'
-    - 'app/controllers/api/v1/labels_controller.rb'
-
-# Offense count: 1
-# Configuration parameters: AllowIfModifier.
-Style/IfInsideElse:
-  Exclude:
-    - 'app/finders/conversation_finder.rb'
-
-# Offense count: 1
-Style/MixinUsage:
-  Exclude:
-    - 'app/bot/bot.rb'
-
-# Offense count: 1
-# Cop supports --auto-correct.
-# Configuration parameters: AutoCorrect, EnforcedStyle, IgnoredMethods.
-# SupportedStyles: predicate, comparison
-Style/NumericPredicate:
-  Exclude:
-    - 'spec/**/*'
-    - 'app/controllers/api/v1/callbacks_controller.rb'
-
-# Offense count: 1
-# Cop supports --auto-correct.
-# Configuration parameters: EnforcedStyle.
-# SupportedStyles: implicit, explicit
-Style/RescueStandardError:
-  Exclude:
-    - 'app/models/channel/facebook_page.rb'

Gemfile

@@ -39,6 +39,8 @@ gem 'rack-attack', '>= 6.7.0'
 gem 'down'
 # authentication type to fetch and send mail over oauth2.0
 gem 'gmail_xoauth'
+# Lock net-smtp to 0.3.4 to avoid issues with gmail_xoauth2
+gem 'net-smtp',  '~> 0.3.4'
 # Prevent CSV injection
 gem 'csv-safe'
 
@@ -74,9 +76,9 @@ gem 'devise_token_auth'
 gem 'jwt'
 gem 'pundit'
 # super admin
-gem 'administrate', '>= 0.19.0'
-gem 'administrate-field-active_storage', '>= 1.0.0'
-gem 'administrate-field-belongs_to_search'
+gem 'administrate', '>= 0.20.1'
+gem 'administrate-field-active_storage', '>= 1.0.1'
+gem 'administrate-field-belongs_to_search', '>= 0.9.0'
 
 ##--- gems for pubsub service ---##
 # https://karolgalanciak.com/blog/2019/11/30/from-activerecord-callbacks-to-publish-slash-subscribe-pattern-and-event-driven-design/
@@ -114,7 +116,7 @@ gem 'sentry-ruby', require: false
 gem 'sentry-sidekiq', '>= 5.14.0', require: false
 
 ##-- background job processing --##
-gem 'sidekiq', '>= 7.1.3'
+gem 'sidekiq', '>= 7.2.1'
 # We want cron jobs
 gem 'sidekiq-cron', '>= 1.12.0'
 
@@ -162,7 +164,7 @@ gem 'omniauth-oauth2'
 gem 'audited', '~> 5.4', '>= 5.4.1'
 
 # need for google auth
-gem 'omniauth'
+gem 'omniauth', '>= 2.1.2'
 gem 'omniauth-google-oauth2'
 gem 'omniauth-rails_csrf_protection', '~> 1.0'
 
@@ -224,7 +226,7 @@ group :development, :test do
   gem 'byebug', platform: :mri
   gem 'climate_control'
   gem 'debug', '~> 1.8'
-  gem 'factory_bot_rails', '>= 6.4.2'
+  gem 'factory_bot_rails', '>= 6.4.3'
   gem 'listen'
   gem 'mock_redis'
   gem 'pry-rails'

Gemfile.lock

@@ -105,21 +105,21 @@ GEM
       activerecord (>= 6.0, < 7.1)
     addressable (2.8.4)
       public_suffix (>= 2.0.2, < 6.0)
-    administrate (0.19.0)
-      actionpack (>= 5.0)
-      actionview (>= 5.0)
-      activerecord (>= 5.0)
-      jquery-rails (>= 4.0)
-      kaminari (>= 1.0)
+    administrate (0.20.1)
+      actionpack (>= 6.0, < 8.0)
+      actionview (>= 6.0, < 8.0)
+      activerecord (>= 6.0, < 8.0)
+      jquery-rails (~> 4.6.0)
+      kaminari (~> 1.2.2)
       sassc-rails (~> 2.1)
       selectize-rails (~> 0.6)
-    administrate-field-active_storage (1.0.0)
+    administrate-field-active_storage (1.0.1)
       administrate (>= 0.2.2)
       rails (>= 7.0)
-    administrate-field-belongs_to_search (0.8.0)
+    administrate-field-belongs_to_search (0.9.0)
       administrate (>= 0.3, < 1.0)
       jbuilder (~> 2)
-      rails (>= 4.2, < 7.1)
+      rails (>= 4.2, < 7.2)
       selectize-rails (~> 0.6)
     annotate (3.2.0)
       activerecord (>= 3.2, < 8.0)
@@ -169,7 +169,7 @@ GEM
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
-    concurrent-ruby (1.2.2)
+    concurrent-ruby (1.2.3)
     connection_pool (2.4.1)
     crack (0.4.5)
       rexml
@@ -230,9 +230,9 @@ GEM
     facebook-messenger (2.0.1)
       httparty (~> 0.13, >= 0.13.7)
       rack (>= 1.4.5)
-    factory_bot (6.4.2)
+    factory_bot (6.4.5)
       activesupport (>= 5.0.0)
-    factory_bot_rails (6.4.2)
+    factory_bot_rails (6.4.3)
       factory_bot (~> 6.4)
       railties (>= 5.0.0)
     faker (3.2.0)
@@ -277,7 +277,7 @@ GEM
     gli (2.21.1)
     globalid (1.2.1)
       activesupport (>= 6.1)
-    gmail_xoauth (0.4.2)
+    gmail_xoauth (0.4.3)
       oauth (>= 0.3.6)
     google-apis-core (0.11.0)
       addressable (~> 2.5, >= 2.5.1)
@@ -316,16 +316,16 @@ GEM
     google-cloud-translate-v3 (0.6.0)
       gapic-common (>= 0.17.1, < 2.a)
       google-cloud-errors (~> 1.0)
-    google-protobuf (3.22.3)
-    google-protobuf (3.22.3-arm64-darwin)
-    google-protobuf (3.22.3-x86_64-darwin)
-    google-protobuf (3.22.3-x86_64-linux)
+    google-protobuf (3.25.2)
+    google-protobuf (3.25.2-arm64-darwin)
+    google-protobuf (3.25.2-x86_64-darwin)
+    google-protobuf (3.25.2-x86_64-linux)
     googleapis-common-protos (1.4.0)
       google-protobuf (~> 3.14)
       googleapis-common-protos-types (~> 1.2)
       grpc (~> 1.27)
-    googleapis-common-protos-types (1.6.0)
-      google-protobuf (~> 3.14)
+    googleapis-common-protos-types (1.11.0)
+      google-protobuf (~> 3.18)
     googleauth (1.5.2)
       faraday (>= 0.17.3, < 3.a)
       jwt (>= 1.4, < 3.0)
@@ -335,13 +335,13 @@ GEM
       signet (>= 0.16, < 2.a)
     groupdate (6.2.1)
       activesupport (>= 5.2)
-    grpc (1.54.0)
+    grpc (1.54.3)
       google-protobuf (~> 3.21)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.54.0-x86_64-darwin)
+    grpc (1.54.3-x86_64-darwin)
       google-protobuf (~> 3.21)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.54.0-x86_64-linux)
+    grpc (1.54.3-x86_64-linux)
       google-protobuf (~> 3.21)
       googleapis-common-protos-types (~> 1.0)
     haikunator (1.1.1)
@@ -461,7 +461,7 @@ GEM
     mini_magick (4.12.0)
     mini_mime (1.1.5)
     mini_portile2 (2.8.5)
-    minitest (5.20.0)
+    minitest (5.21.2)
     mock_redis (0.36.0)
       ruby2_keywords
     msgpack (1.7.0)
@@ -472,14 +472,14 @@ GEM
       activerecord (>= 5.2)
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
-    net-imap (0.4.5)
+    net-imap (0.4.9)
       date
       net-protocol
     net-pop (0.1.2)
       net-protocol
     net-protocol (0.2.2)
       timeout
-    net-smtp (0.4.0)
+    net-smtp (0.3.4)
       net-protocol
     netrc (0.11.0)
     newrelic-sidekiq-metrics (1.6.2)
@@ -487,15 +487,15 @@ GEM
       sidekiq
     newrelic_rpm (9.6.0)
       base64
-    nio4r (2.6.0)
-    nokogiri (1.15.5)
+    nio4r (2.7.0)
+    nokogiri (1.16.2)
       mini_portile2 (~> 2.8.2)
       racc (~> 1.4)
-    nokogiri (1.15.5-arm64-darwin)
+    nokogiri (1.16.2-arm64-darwin)
       racc (~> 1.4)
-    nokogiri (1.15.5-x86_64-darwin)
+    nokogiri (1.16.2-x86_64-darwin)
       racc (~> 1.4)
-    nokogiri (1.15.5-x86_64-linux)
+    nokogiri (1.16.2-x86_64-linux)
       racc (~> 1.4)
     numo-narray (0.9.2.1)
     oauth (1.1.0)
@@ -511,7 +511,7 @@ GEM
       rack (>= 1.2, < 4)
       snaky_hash (~> 2.0)
       version_gem (~> 1.1)
-    omniauth (2.1.1)
+    omniauth (2.1.2)
       hashie (>= 3.4.6)
       rack (>= 2.2.3)
       rack-protection
@@ -553,7 +553,7 @@ GEM
     pry-rails (0.3.9)
       pry (>= 0.10.4)
     public_suffix (5.0.1)
-    puma (6.3.1)
+    puma (6.4.2)
       nio4r (~> 2.0)
     pundit (2.3.0)
       activesupport (>= 3.0.0)
@@ -568,8 +568,8 @@ GEM
       rack (>= 2.0.0)
     rack-mini-profiler (3.2.0)
       rack (>= 1.2.0)
-    rack-protection (3.0.6)
-      rack
+    rack-protection (3.1.0)
+      rack (~> 2.2, >= 2.2.4)
     rack-proxy (0.7.6)
       rack
     rack-test (2.1.0)
@@ -610,7 +610,7 @@ GEM
       ffi (~> 1.0)
     redis (5.0.6)
       redis-client (>= 0.9.0)
-    redis-client (0.19.0)
+    redis-client (0.19.1)
       connection_pool
     redis-namespace (1.10.0)
       redis (>= 4)
@@ -720,11 +720,11 @@ GEM
     sexp_processor (4.17.0)
     shoulda-matchers (5.3.0)
       activesupport (>= 5.2.0)
-    sidekiq (7.2.0)
+    sidekiq (7.2.1)
       concurrent-ruby (< 2)
       connection_pool (>= 2.3.0)
       rack (>= 2.2.4)
-      redis-client (>= 0.14.0)
+      redis-client (>= 0.19.0)
     sidekiq-cron (1.12.0)
       fugit (~> 1.8)
       globalid (>= 1.0.1)
@@ -794,7 +794,7 @@ GEM
     valid_email2 (4.0.6)
       activemodel (>= 3.2)
       mail (~> 2.5)
-    version_gem (1.1.2)
+    version_gem (1.1.3)
     warden (1.2.9)
       rack (>= 2.0.9)
     web-console (4.2.1)
@@ -840,9 +840,9 @@ DEPENDENCIES
   active_record_query_trace
   activerecord-import
   acts-as-taggable-on
-  administrate (>= 0.19.0)
-  administrate-field-active_storage (>= 1.0.0)
-  administrate-field-belongs_to_search
+  administrate (>= 0.20.1)
+  administrate-field-active_storage (>= 1.0.1)
+  administrate-field-belongs_to_search (>= 0.9.0)
   annotate
   attr_extras
   audited (~> 5.4, >= 5.4.1)
@@ -870,7 +870,7 @@ DEPENDENCIES
   elastic-apm
   email_reply_trimmer
   facebook-messenger
-  factory_bot_rails (>= 6.4.2)
+  factory_bot_rails (>= 6.4.3)
   faker
   fcm
   flag_shih_tzu
@@ -903,9 +903,10 @@ DEPENDENCIES
   meta_request
   mock_redis
   neighbor
+  net-smtp (~> 0.3.4)
   newrelic-sidekiq-metrics (>= 1.6.2)
   newrelic_rpm
-  omniauth
+  omniauth (>= 2.1.2)
   omniauth-google-oauth2
   omniauth-oauth2
   omniauth-rails_csrf_protection (~> 1.0)
@@ -939,7 +940,7 @@ DEPENDENCIES
   sentry-ruby
   sentry-sidekiq (>= 5.14.0)
   shoulda-matchers
-  sidekiq (>= 7.1.3)
+  sidekiq (>= 7.2.1)
   sidekiq-cron (>= 1.12.0)
   simplecov (= 0.17.1)
   slack-ruby-client (~> 2.2.0)

LICENSE

@@ -1,4 +1,4 @@
-Copyright (c) 2017-2021 Chatwoot Inc.
+Copyright (c) 2017-2024 Chatwoot Inc.
 
 Portions of this software are licensed as follows:
 

README.md

@@ -118,4 +118,4 @@ Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contri
 <a href="https://github.com/chatwoot/chatwoot/graphs/contributors"><img src="https://opencollective.com/chatwoot/contributors.svg?width=890&button=false" /></a>
 
 
-*Chatwoot* &copy; 2017-2023, Chatwoot Inc - Released under the MIT License.
+*Chatwoot* &copy; 2017-2024, Chatwoot Inc - Released under the MIT License.

app/actions/contact_identify_action.rb

@@ -104,7 +104,7 @@ class ContactIdentifyAction
     # TODO: replace reject { |_k, v| v.blank? } with compact_blank when rails is upgraded
     @contact.discard_invalid_attrs if discard_invalid_attrs
     @contact.save!
-    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present?
+    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present? && !@contact.avatar.attached?
   end
 
   def merge_contact(base_contact, merge_contact)

app/actions/contact_merge_action.rb

@@ -12,6 +12,7 @@ class ContactMergeAction
       merge_conversations
       merge_messages
       merge_contact_inboxes
+      merge_contact_notes
       merge_and_remove_mergee_contact
     end
     @base_contact
@@ -33,6 +34,10 @@ class ContactMergeAction
     Conversation.where(contact_id: @mergee_contact.id).update(contact_id: @base_contact.id)
   end
 
+  def merge_contact_notes
+    Note.where(contact_id: @mergee_contact.id, account_id: @mergee_contact.account_id).update(contact_id: @base_contact.id)
+  end
+
   def merge_messages
     Message.where(sender: @mergee_contact).update(sender: @base_contact)
   end

app/assets/stylesheets/administrate/custom_styles.scss

@@ -9,7 +9,7 @@
   padding: 4px 12px;
 
   .icon-container {
-    margin-right: 4px;
+    margin-right: 2px;
 
   }
 

app/builders/account_builder.rb

@@ -2,7 +2,7 @@
 
 class AccountBuilder
   include CustomExceptions::Account
-  pattr_initialize [:account_name!, :email!, :confirmed, :user, :user_full_name, :user_password, :super_admin, :locale]
+  pattr_initialize [:account_name, :email!, :confirmed, :user, :user_full_name, :user_password, :super_admin, :locale]
 
   def perform
     if @user.nil?
@@ -15,12 +15,22 @@ class AccountBuilder
     end
     [@user, @account]
   rescue StandardError => e
-    puts e.inspect
+    Rails.logger.debug e.inspect
     raise e
   end
 
   private
 
+  def user_full_name
+    # the empty string ensures that not-null constraint is not violated
+    @user_full_name || ''
+  end
+
+  def account_name
+    # the empty string ensures that not-null constraint is not violated
+    @account_name || ''
+  end
+
   def validate_email
     address = ValidEmail2::Address.new(@email)
     if address.valid? # && !address.disposable?
@@ -39,7 +49,7 @@ class AccountBuilder
   end
 
   def create_account
-    @account = Account.create!(name: @account_name, locale: I18n.locale)
+    @account = Account.create!(name: account_name, locale: I18n.locale)
     Current.account = @account
   end
 
@@ -64,7 +74,7 @@ class AccountBuilder
     @user = User.new(email: @email,
                      password: user_password,
                      password_confirmation: user_password,
-                     name: @user_full_name)
+                     name: user_full_name)
     @user.type = 'SuperAdmin' if @super_admin
     @user.confirm if @confirmed
     @user.save!

app/builders/agent_builder.rb

@@ -0,0 +1,60 @@
+# The AgentBuilder class is responsible for creating a new agent.
+# It initializes with necessary attributes and provides a perform method
+# to create a user and account user in a transaction.
+class AgentBuilder
+  # Initializes an AgentBuilder with necessary attributes.
+  # @param email [String] the email of the user.
+  # @param name [String] the name of the user.
+  # @param role [String] the role of the user, defaults to 'agent' if not provided.
+  # @param inviter [User] the user who is inviting the agent (Current.user in most cases).
+  # @param availability [String] the availability status of the user, defaults to 'offline' if not provided.
+  # @param auto_offline [Boolean] the auto offline status of the user.
+  pattr_initialize [:email, { name: '' }, :inviter, :account, { role: :agent }, { availability: :offline }, { auto_offline: false }]
+
+  # Creates a user and account user in a transaction.
+  # @return [User] the created user.
+  def perform
+    ActiveRecord::Base.transaction do
+      @user = find_or_create_user
+      send_confirmation_if_required
+      create_account_user
+    end
+    @user
+  end
+
+  private
+
+  # Finds a user by email or creates a new one with a temporary password.
+  # @return [User] the found or created user.
+  def find_or_create_user
+    user = User.find_by(email: email)
+    return user if user
+
+    temp_password = "1!aA#{SecureRandom.alphanumeric(12)}"
+    User.create!(email: email, name: name, password: temp_password, password_confirmation: temp_password)
+  end
+
+  # Sends confirmation instructions if the user is persisted and not confirmed.
+  def send_confirmation_if_required
+    @user.send_confirmation_instructions if user_needs_confirmation?
+  end
+
+  # Checks if the user needs confirmation.
+  # @return [Boolean] true if the user is persisted and not confirmed, false otherwise.
+  def user_needs_confirmation?
+    @user.persisted? && !@user.confirmed?
+  end
+
+  # Creates an account user linking the user to the current account.
+  def create_account_user
+    AccountUser.create!({
+      account_id: account.id,
+      user_id: @user.id,
+      inviter_id: inviter.id
+    }.merge({
+      role: role,
+      availability: availability,
+      auto_offline: auto_offline
+    }.compact))
+  end
+end

app/builders/messages/instagram/message_builder.rb

@@ -48,6 +48,10 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
     @outgoing_echo ? recipient_id : sender_id
   end
 
+  def message_is_unsupported?
+    message[:is_unsupported].present? && @messaging[:message][:is_unsupported] == true
+  end
+
   def sender_id
     @messaging[:sender][:id]
   end
@@ -118,7 +122,7 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
   end
 
   def message_params
-    {
+    params = {
       account_id: conversation.account_id,
       inbox_id: conversation.inbox_id,
       message_type: message_type,
@@ -129,6 +133,9 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
         in_reply_to_external_id: message_reply_attributes
       }
     }
+
+    params[:content_attributes][:is_unsupported] = true if message_is_unsupported?
+    params
   end
 
   def already_sent_from_chatwoot?

app/builders/notification_builder.rb

@@ -2,8 +2,6 @@ class NotificationBuilder
   pattr_initialize [:notification_type!, :user!, :account!, :primary_actor!, :secondary_actor]
 
   def perform
-    return unless user_subscribed_to_notification?
-
     build_notification
   end
 
@@ -16,7 +14,7 @@ class NotificationBuilder
   def user_subscribed_to_notification?
     notification_setting = user.notification_settings.find_by(account_id: account.id)
     # added for the case where an assignee might be removed from the account but remains in conversation
-    return if notification_setting.blank?
+    return false if notification_setting.blank?
 
     return true if notification_setting.public_send("email_#{notification_type}?")
     return true if notification_setting.public_send("push_#{notification_type}?")
@@ -25,6 +23,9 @@ class NotificationBuilder
   end
 
   def build_notification
+    # Create conversation_creation notification only if user is subscribed to it
+    return if notification_type == 'conversation_creation' && !user_subscribed_to_notification?
+
     user.notifications.create!(
       notification_type: notification_type,
       account: account,

app/builders/v2/report_builder.rb

@@ -46,6 +46,14 @@ class V2::ReportBuilder
     }
   end
 
+  def short_summary
+    {
+      conversations_count: conversations.count,
+      avg_first_response_time: avg_first_response_time_summary,
+      avg_resolution_time: avg_resolution_time_summary
+    }
+  end
+
   def conversation_metrics
     if params[:type].equal?(:account)
       live_conversations

app/builders/v2/reports/agent_summary_builder.rb

@@ -0,0 +1,53 @@
+class V2::Reports::AgentSummaryBuilder < V2::Reports::BaseSummaryBuilder
+  pattr_initialize [:account!, :params!]
+
+  def build
+    set_grouped_conversations_count
+    set_grouped_avg_reply_time
+    set_grouped_avg_first_response_time
+    set_grouped_avg_resolution_time
+    prepare_report
+  end
+
+  private
+
+  def set_grouped_conversations_count
+    @grouped_conversations_count = Current.account.conversations.where(created_at: range).group('assignee_id').count
+  end
+
+  def set_grouped_avg_resolution_time
+    @grouped_avg_resolution_time = get_grouped_average(reporting_events.where(name: 'conversation_resolved'))
+  end
+
+  def set_grouped_avg_first_response_time
+    @grouped_avg_first_response_time = get_grouped_average(reporting_events.where(name: 'first_response'))
+  end
+
+  def set_grouped_avg_reply_time
+    @grouped_avg_reply_time = get_grouped_average(reporting_events.where(name: 'reply_time'))
+  end
+
+  def group_by_key
+    :user_id
+  end
+
+  def reporting_events
+    @reporting_events ||= Current.account.reporting_events.where(created_at: range)
+  end
+
+  def prepare_report
+    account.account_users.each_with_object([]) do |account_user, arr|
+      arr << {
+        id: account_user.user_id,
+        conversations_count: @grouped_conversations_count[account_user.user_id],
+        avg_resolution_time: @grouped_avg_resolution_time[account_user.user_id],
+        avg_first_response_time: @grouped_avg_first_response_time[account_user.user_id],
+        avg_reply_time: @grouped_avg_reply_time[account_user.user_id]
+      }
+    end
+  end
+
+  def average_value_key
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
+  end
+end

app/builders/v2/reports/base_summary_builder.rb

@@ -0,0 +1,17 @@
+class V2::Reports::BaseSummaryBuilder
+  include DateRangeHelper
+
+  private
+
+  def group_by_key
+    # Override this method
+  end
+
+  def get_grouped_average(events)
+    events.group(group_by_key).average(average_value_key)
+  end
+
+  def average_value_key
+    params[:business_hours].present? ? :value_in_business_hours : :value
+  end
+end

app/builders/v2/reports/team_summary_builder.rb

@@ -0,0 +1,49 @@
+class V2::Reports::TeamSummaryBuilder < V2::Reports::BaseSummaryBuilder
+  pattr_initialize [:account!, :params!]
+
+  def build
+    set_grouped_conversations_count
+    set_grouped_avg_reply_time
+    set_grouped_avg_first_response_time
+    set_grouped_avg_resolution_time
+    prepare_report
+  end
+
+  private
+
+  def set_grouped_conversations_count
+    @grouped_conversations_count = Current.account.conversations.where(created_at: range).group('team_id').count
+  end
+
+  def set_grouped_avg_resolution_time
+    @grouped_avg_resolution_time = get_grouped_average(reporting_events.where(name: 'conversation_resolved'))
+  end
+
+  def set_grouped_avg_first_response_time
+    @grouped_avg_first_response_time = get_grouped_average(reporting_events.where(name: 'first_response'))
+  end
+
+  def set_grouped_avg_reply_time
+    @grouped_avg_reply_time = get_grouped_average(reporting_events.where(name: 'reply_time'))
+  end
+
+  def reporting_events
+    @reporting_events ||= Current.account.reporting_events.where(created_at: range).joins(:conversation)
+  end
+
+  def group_by_key
+    'conversations.team_id'
+  end
+
+  def prepare_report
+    account.teams.each_with_object([]) do |team, arr|
+      arr << {
+        id: team.id,
+        conversations_count: @grouped_conversations_count[team.id],
+        avg_resolution_time: @grouped_avg_resolution_time[team.id],
+        avg_first_response_time: @grouped_avg_first_response_time[team.id],
+        avg_reply_time: @grouped_avg_reply_time[team.id]
+      }
+    end
+  end
+end

app/controllers/api/v1/accounts/agents_controller.rb

@@ -1,16 +1,26 @@
 class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
-  before_action :fetch_agent, except: [:create, :index]
+  before_action :fetch_agent, except: [:create, :index, :bulk_create]
   before_action :check_authorization
-  before_action :find_user, only: [:create]
   before_action :validate_limit, only: [:create]
-  before_action :create_user, only: [:create]
-  before_action :save_account_user, only: [:create]
+  before_action :validate_limit_for_bulk_create, only: [:bulk_create]
 
   def index
     @agents = agents
   end
 
-  def create; end
+  def create
+    builder = AgentBuilder.new(
+      email: new_agent_params['email'],
+      name: new_agent_params['name'],
+      role: new_agent_params['role'],
+      availability: new_agent_params['availability'],
+      auto_offline: new_agent_params['auto_offline'],
+      inviter: current_user,
+      account: Current.account
+    )
+
+    builder.perform
+  end
 
   def update
     @agent.update!(agent_params.slice(:name).compact)
@@ -23,6 +33,30 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
     head :ok
   end
 
+  def bulk_create
+    emails = params[:emails]
+
+    emails.each do |email|
+      builder = AgentBuilder.new(
+        email: email,
+        name: email.split('@').first,
+        inviter: current_user,
+        account: Current.account
+      )
+      begin
+        builder.perform
+      rescue ActiveRecord::RecordInvalid => e
+        Rails.logger.info "[Agent#bulk_create] ignoring email #{email}, errors: #{e.record.errors}"
+      end
+    end
+
+    # This endpoint is used to bulk create agents during onboarding
+    # onboarding_step key in present in Current account custom attributes, since this is a one time operation
+    Current.account.custom_attributes.delete('onboarding_step')
+    Current.account.save!
+    head :ok
+  end
+
   private
 
   def check_authorization
@@ -33,47 +67,34 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
     @agent = agents.find(params[:id])
   end
 
-  def find_user
-    @user =  User.find_by(email: new_agent_params[:email])
-  end
-
-  # TODO: move this to a builder and combine the save account user method into a builder
-  # ensure the account user association is also created in a single transaction
-  def create_user
-    return @user.send_confirmation_instructions if @user
-
-    @user = User.create!(new_agent_params.slice(:email, :name, :password, :password_confirmation))
-  end
-
-  def save_account_user
-    AccountUser.create!({
-      account_id: Current.account.id,
-      user_id: @user.id,
-      inviter_id: current_user.id
-    }.merge({
-      role: new_agent_params[:role],
-      availability: new_agent_params[:availability],
-      auto_offline: new_agent_params[:auto_offline]
-    }.compact))
-  end
-
   def agent_params
     params.require(:agent).permit(:name, :email, :name, :role, :availability, :auto_offline)
   end
 
   def new_agent_params
-    # intial string ensures the password requirements are met
-    temp_password = "1!aA#{SecureRandom.alphanumeric(12)}"
     params.require(:agent).permit(:email, :name, :role, :availability, :auto_offline)
-          .merge!(password: temp_password, password_confirmation: temp_password, inviter: current_user)
   end
 
   def agents
     @agents ||= Current.account.users.order_by_full_name.includes(:account_users, { avatar_attachment: [:blob] })
   end
 
+  def validate_limit_for_bulk_create
+    limit_available = params[:emails].count <= available_agent_count
+
+    render_payment_required('Account limit exceeded. Please purchase more licenses') unless limit_available
+  end
+
   def validate_limit
-    render_payment_required('Account limit exceeded. Please purchase more licenses') if agents.count >= Current.account.usage_limits[:agents]
+    render_payment_required('Account limit exceeded. Please purchase more licenses') unless can_add_agent?
+  end
+
+  def available_agent_count
+    Current.account.usage_limits[:agents] - agents.count
+  end
+
+  def can_add_agent?
+    available_agent_count.positive?
   end
 
   def delete_user_record(agent)

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -46,7 +46,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
 
   def export
     column_names = params['column_names']
-    Account::ContactsExportJob.perform_later(Current.account.id, column_names)
+    Account::ContactsExportJob.perform_later(Current.account.id, column_names, Current.user.email)
     head :ok, message: I18n.t('errors.contacts.export.success')
   end
 
@@ -148,7 +148,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   end
 
   def permitted_params
-    params.permit(:name, :identifier, :email, :phone_number, :avatar, :avatar_url, additional_attributes: {}, custom_attributes: {})
+    params.permit(:name, :identifier, :email, :phone_number, :avatar, :blocked, :avatar_url, additional_attributes: {}, custom_attributes: {})
   end
 
   def contact_custom_attributes

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -60,13 +60,26 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def toggle_status
-    if params[:status].present?
+    # FIXME: move this logic into a service object
+    if pending_to_open_by_bot?
+      @conversation.bot_handoff!
+    elsif params[:status].present?
       set_conversation_status
       @status = @conversation.save!
     else
       @status = @conversation.toggle_status
     end
-    assign_conversation if @conversation.status == 'open' && Current.user.is_a?(User) && Current.user&.agent?
+    assign_conversation if should_assign_conversation?
+  end
+
+  def pending_to_open_by_bot?
+    return false unless Current.user.is_a?(AgentBot)
+
+    @conversation.status == 'pending' && params[:status] == 'open'
+  end
+
+  def should_assign_conversation?
+    @conversation.status == 'open' && Current.user.is_a?(User) && Current.user&.agent?
   end
 
   def toggle_priority

app/controllers/api/v1/accounts/custom_attribute_definitions_controller.rb

@@ -39,6 +39,8 @@ class Api::V1::Accounts::CustomAttributeDefinitionsController < Api::V1::Account
       :attribute_display_type,
       :attribute_key,
       :attribute_model,
+      :regex_pattern,
+      :regex_cue,
       attribute_values: []
     )
   end

app/controllers/api/v1/accounts/notifications_controller.rb

@@ -2,14 +2,14 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
   RESULTS_PER_PAGE = 15
   include DateRangeHelper
 
-  before_action :fetch_notification, only: [:update, :destroy, :snooze]
+  before_action :fetch_notification, only: [:update, :destroy, :snooze, :unread]
   before_action :set_primary_actor, only: [:read_all]
   before_action :set_current_page, only: [:index]
 
   def index
-    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
-    @count = notifications.count
-    @notifications = notifications.page(@current_page).per(RESULTS_PER_PAGE)
+    @notifications = notification_finder.notifications
+    @unread_count = notification_finder.unread_count
+    @count = notification_finder.count
   end
 
   def read_all
@@ -29,18 +29,33 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
     render json: @notification
   end
 
+  def unread
+    @notification.update(read_at: nil)
+    render json: @notification
+  end
+
   def destroy
     @notification.destroy
     head :ok
   end
 
+  def destroy_all
+    if params[:type] == 'read'
+      ::Notification::DeleteNotificationJob.perform_later(Current.user, type: :read)
+    else
+      ::Notification::DeleteNotificationJob.perform_later(Current.user, type: :all)
+    end
+    head :ok
+  end
+
   def unread_count
-    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
+    @unread_count = notification_finder.unread_count
     render json: @unread_count
   end
 
   def snooze
-    @notification.update(snoozed_until: parse_date_time(params[:snoozed_until].to_s)) if params[:snoozed_until]
+    updated_meta = (@notification.meta || {}).merge('last_snoozed_at' => nil)
+    @notification.update(snoozed_until: parse_date_time(params[:snoozed_until].to_s), meta: updated_meta) if params[:snoozed_until]
     render json: @notification
   end
 
@@ -61,7 +76,7 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
     @current_page = params[:page] || 1
   end
 
-  def notifications
-    @notifications ||= current_user.notifications.where(account_id: current_account.id)
+  def notification_finder
+    @notification_finder ||= NotificationFinder.new(Current.user, Current.account, params)
   end
 end

app/controllers/api/v1/accounts_controller.rb

@@ -5,11 +5,13 @@ class Api::V1::AccountsController < Api::BaseController
   skip_before_action :authenticate_user!, :set_current_user, :handle_with_exception,
                      only: [:create], raise: false
   before_action :check_signup_enabled, only: [:create]
+  before_action :ensure_account_name, only: [:create]
   before_action :validate_captcha, only: [:create]
   before_action :fetch_account, except: [:create]
   before_action :check_authorization, except: [:create]
 
   rescue_from CustomExceptions::Account::InvalidEmail,
+              CustomExceptions::Account::InvalidParams,
               CustomExceptions::Account::UserExists,
               CustomExceptions::Account::UserErrors,
               with: :render_error_response
@@ -38,11 +40,14 @@ class Api::V1::AccountsController < Api::BaseController
 
   def cache_keys
     expires_in 10.seconds, public: false, stale_while_revalidate: 5.minutes
-    render json: { cache_keys: get_cache_keys }, status: :ok
+    render json: { cache_keys: cache_keys_for_account }, status: :ok
   end
 
   def update
-    @account.update!(account_params.slice(:name, :locale, :domain, :support_email, :auto_resolve_duration))
+    @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email, :auto_resolve_duration))
+    @account.custom_attributes.merge!(custom_attributes_params)
+    @account.custom_attributes['onboarding_step'] = 'invite_team' if @account.custom_attributes['onboarding_step'] == 'account_update'
+    @account.save!
   end
 
   def update_active_at
@@ -53,7 +58,18 @@ class Api::V1::AccountsController < Api::BaseController
 
   private
 
-  def get_cache_keys
+  def ensure_account_name
+    # ensure that account_name and user_full_name is present
+    # this is becuase the account builder and the models validations are not triggered
+    # this change is to align the behaviour with the v2 accounts controller
+    # since these values are not required directly there
+    return if account_params[:account_name].present?
+    return if account_params[:user_full_name].present?
+
+    raise CustomExceptions::Account::InvalidParams.new({})
+  end
+
+  def cache_keys_for_account
     {
       label: fetch_value_for_key(params[:id], Label.name.underscore),
       inbox: fetch_value_for_key(params[:id], Inbox.name.underscore),
@@ -70,6 +86,10 @@ class Api::V1::AccountsController < Api::BaseController
     params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
   end
 
+  def custom_attributes_params
+    params.permit(:industry, :company_size, :timezone)
+  end
+
   def check_signup_enabled
     raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
   end

app/controllers/api/v1/profiles_controller.rb

@@ -10,7 +10,9 @@ class Api::V1::ProfilesController < Api::BaseController
       @user.update!(password_params.except(:current_password))
     end
 
-    @user.update!(profile_params)
+    @user.assign_attributes(profile_params)
+    @user.custom_attributes.merge!(custom_attributes_params)
+    @user.save!
   end
 
   def avatar
@@ -31,6 +33,11 @@ class Api::V1::ProfilesController < Api::BaseController
     head :ok
   end
 
+  def resend_confirmation
+    @user.send_confirmation_instructions unless @user.confirmed?
+    head :ok
+  end
+
   private
 
   def set_user
@@ -57,6 +64,10 @@ class Api::V1::ProfilesController < Api::BaseController
     )
   end
 
+  def custom_attributes_params
+    params.require(:profile).permit(:phone_number)
+  end
+
   def password_params
     params.require(:profile).permit(
       :current_password,

app/controllers/api/v2/accounts/summary_reports_controller.rb

@@ -0,0 +1,36 @@
+class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
+  before_action :check_authorization
+  before_action :prepare_builder_params, only: [:agent, :team]
+
+  def agent
+    render_report_with(V2::Reports::AgentSummaryBuilder)
+  end
+
+  def team
+    render_report_with(V2::Reports::TeamSummaryBuilder)
+  end
+
+  private
+
+  def check_authorization
+    authorize :report, :view?
+  end
+
+  def prepare_builder_params
+    @builder_params = {
+      since: permitted_params[:since],
+      until: permitted_params[:until],
+      business_hours: ActiveModel::Type::Boolean.new.cast(permitted_params[:business_hours])
+    }
+  end
+
+  def render_report_with(builder_class)
+    builder = builder_class.new(account: Current.account, params: @builder_params)
+    data = builder.build
+    render json: data
+  end
+
+  def permitted_params
+    params.permit(:since, :until, :business_hours)
+  end
+end

app/controllers/api/v2/accounts_controller.rb

@@ -0,0 +1,69 @@
+class Api::V2::AccountsController < Api::BaseController
+  include AuthHelper
+
+  skip_before_action :authenticate_user!, :set_current_user, :handle_with_exception,
+                     only: [:create], raise: false
+  before_action :check_signup_enabled, only: [:create]
+  before_action :validate_captcha, only: [:create]
+  before_action :fetch_account, except: [:create]
+  before_action :check_authorization, except: [:create]
+
+  rescue_from CustomExceptions::Account::InvalidEmail,
+              CustomExceptions::Account::UserExists,
+              CustomExceptions::Account::UserErrors,
+              with: :render_error_response
+
+  def create
+    @user, @account = AccountBuilder.new(
+      email: account_params[:email],
+      user_password: account_params[:password],
+      locale: account_params[:locale],
+      user: current_user
+    ).perform
+
+    fetch_account_and_user_info
+    update_account_info if @account.present?
+
+    if @user
+      send_auth_headers(@user)
+      render 'api/v1/accounts/create', format: :json, locals: { resource: @user }
+    else
+      render_error_response(CustomExceptions::Account::SignupFailed.new({}))
+    end
+  end
+
+  private
+
+  def account_attributes
+    {
+      custom_attributes: @account.custom_attributes.merge({ 'onboarding_step' => 'profile_update' })
+    }
+  end
+
+  def update_account_info
+    @account.update!(
+      account_attributes
+    )
+  end
+
+  def fetch_account_and_user_info; end
+
+  def fetch_account
+    @account = current_user.accounts.find(params[:id])
+    @current_account_user = @account.account_users.find_by(user_id: current_user.id)
+  end
+
+  def account_params
+    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
+  end
+
+  def check_signup_enabled
+    raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
+  end
+
+  def validate_captcha
+    raise ActionController::InvalidAuthenticityToken, 'Invalid Captcha' unless ChatwootCaptcha.new(params[:h_captcha_client_response]).valid?
+  end
+end
+
+Api::V2::AccountsController.prepend_mod_with('Api::V2::AccountsController')

app/controllers/concerns/access_token_auth_helper.rb

@@ -1,7 +1,8 @@
 module AccessTokenAuthHelper
   BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[toggle_status create],
-    'api/v1/accounts/conversations/messages' => ['create']
+    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create],
+    'api/v1/accounts/conversations/messages' => ['create'],
+    'api/v1/accounts/conversations/assignments' => ['create']
   }.freeze
 
   def ensure_access_token
@@ -14,7 +15,14 @@ module AccessTokenAuthHelper
     render_unauthorized('Invalid Access Token') && return if @access_token.blank?
 
     @resource = @access_token.owner
-    Current.user = @resource if current_user.is_a?(User)
+    Current.user = @resource if allowed_current_user_type?(@resource)
+  end
+
+  def allowed_current_user_type?(resource)
+    return true if resource.is_a?(User)
+    return true if resource.is_a?(AgentBot)
+
+    false
   end
 
   def validate_bot_access_token!

app/controllers/concerns/ensure_current_account_helper.rb

@@ -25,6 +25,6 @@ module EnsureCurrentAccountHelper
   end
 
   def account_accessible_for_bot?(account)
-    render_unauthorized('You are not authorized to access this account') unless @resource.agent_bot_inboxes.find_by(account_id: account.id)
+    render_unauthorized('Bot is not authorized to access this account') unless @resource.agent_bot_inboxes.find_by(account_id: account.id)
   end
 end

app/controllers/dashboard_controller.rb

@@ -55,7 +55,7 @@ class DashboardController < ActionController::Base
       VAPID_PUBLIC_KEY: VapidService.public_key,
       ENABLE_ACCOUNT_SIGNUP: GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false'),
       FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
-      FACEBOOK_API_VERSION: 'v14.0',
+      FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v17.0'),
       IS_ENTERPRISE: ChatwootApp.enterprise?,
       AZURE_APP_ID: ENV.fetch('AZURE_APP_ID', ''),
       GIT_SHA: GIT_HASH

app/controllers/public/api/v1/inboxes/conversations_controller.rb

@@ -1,15 +1,31 @@
 class Public::Api::V1::Inboxes::ConversationsController < Public::Api::V1::InboxesController
   include Events::Types
-  before_action :set_conversation, only: [:toggle_typing, :update_last_seen]
+  before_action :set_conversation, only: [:toggle_typing, :update_last_seen, :show, :toggle_status]
 
   def index
     @conversations = @contact_inbox.hmac_verified? ? @contact.conversations : @contact_inbox.conversations
   end
 
+  def show; end
+
   def create
     @conversation = create_conversation
   end
 
+  def toggle_status
+    # Check if the conversation is already resolved to prevent redundant operations
+    return if @conversation.resolved?
+
+    # Assign the conversation's contact as the resolver
+    # This step attributes the resolution action to the contact involved in the conversation
+    # If this assignment is not made, the system implicitly becomes the resolver by default
+    Current.contact = @conversation.contact
+
+    # Update the conversation's status to 'resolved' to reflect its closure
+    @conversation.status = :resolved
+    @conversation.save!
+  end
+
   def toggle_typing
     case params[:typing_status]
     when 'on'
@@ -30,7 +46,11 @@ class Public::Api::V1::Inboxes::ConversationsController < Public::Api::V1::Inbox
   private
 
   def set_conversation
-    @conversation = @contact_inbox.contact.conversations.find_by!(display_id: params[:id])
+    @conversation = if @contact_inbox.hmac_verified?
+                      @contact_inbox.contact.conversations.find_by!(display_id: params[:id])
+                    else
+                      @contact_inbox.conversations.find_by!(display_id: params[:id])
+                    end
   end
 
   def create_conversation

app/controllers/public/api/v1/portals/base_controller.rb

@@ -1,6 +1,7 @@
 class Public::Api::V1::Portals::BaseController < PublicController
   before_action :show_plain_layout
   before_action :set_color_scheme
+  before_action :set_global_config
   around_action :set_locale
   after_action :allow_iframe_requests
 
@@ -60,4 +61,8 @@ class Public::Api::V1::Portals::BaseController < PublicController
     portal
     render 'public/api/v1/portals/error/404', status: :not_found
   end
+
+  def set_global_config
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'BRAND_URL')
+  end
 end

app/controllers/super_admin/app_configs_controller.rb

@@ -9,6 +9,9 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
                                     .map { |name, serialized_value| [name, serialized_value['value']] }
                                     .to_h
     # rubocop:enable Style/HashTransformValues
+    @installation_configs = ConfigLoader.new.general_configs.each_with_object({}) do |config_hash, result|
+      result[config_hash['name']] = config_hash.except('name')
+    end
   end
 
   def create
@@ -19,19 +22,24 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
       i.value = value
       i.save!
     end
-    # rubocop:disable Rails/I18nLocaleTexts
-    redirect_to super_admin_settings_path, notice: 'App Configs updated successfully'
-    # rubocop:enable Rails/I18nLocaleTexts
+    redirect_to super_admin_settings_path, notice: "App Configs - #{@config.titleize} updated successfully"
   end
 
   private
 
   def set_config
-    @config = params[:config]
+    @config = params[:config] || 'general'
   end
 
   def allowed_configs
-    @allowed_configs = %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET]
+    @allowed_configs = case @config
+                       when 'facebook'
+                         %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT]
+                       when 'email'
+                         ['MAILER_INBOUND_EMAIL_DOMAIN']
+                       else
+                         %w[ENABLE_ACCOUNT_SIGNUP]
+                       end
   end
 end
 

app/controllers/super_admin/instance_statuses_controller.rb

@@ -28,8 +28,7 @@ class SuperAdmin::InstanceStatusesController < SuperAdmin::ApplicationController
   end
 
   def sha
-    sha = `git rev-parse HEAD`
-    @metrics['Git SHA'] = sha.presence || 'n/a'
+    @metrics['Git SHA'] = GIT_HASH
   end
 
   def postgres_status

app/finders/conversation_finder.rb

@@ -169,6 +169,12 @@ class ConversationFinder
     )
 
     sort_by, sort_order = SORT_OPTIONS[params[:sort_by]] || SORT_OPTIONS['last_activity_at_desc']
-    @conversations.send(sort_by, sort_order).page(current_page).per(ENV.fetch('CONVERSATION_RESULTS_PER_PAGE', '25').to_i)
+    @conversations = @conversations.send(sort_by, sort_order)
+
+    if params[:updated_within].present?
+      @conversations.where('conversations.updated_at > ?', Time.zone.now - params[:updated_within].to_i.seconds)
+    else
+      @conversations.page(current_page).per(ENV.fetch('CONVERSATION_RESULTS_PER_PAGE', '25').to_i)
+    end
   end
 end

app/finders/notification_finder.rb

@@ -0,0 +1,56 @@
+class NotificationFinder
+  attr_reader :current_user, :current_account, :params
+
+  RESULTS_PER_PAGE = 15
+
+  def initialize(current_user, current_account, params = {})
+    @current_user = current_user
+    @current_account = current_account
+    @params = params
+    set_up
+  end
+
+  def notifications
+    @notifications.page(current_page).per(RESULTS_PER_PAGE).order(last_activity_at: sort_order)
+  end
+
+  def unread_count
+    @notifications.where(read_at: nil).count
+  end
+
+  def count
+    @notifications.count
+  end
+
+  private
+
+  def set_up
+    find_all_notifications
+    filter_snoozed_notifications
+    fitler_read_notifications
+  end
+
+  def find_all_notifications
+    @notifications = current_user.notifications.where(account_id: @current_account.id)
+  end
+
+  def filter_snoozed_notifications
+    @notifications = @notifications.where(snoozed_until: nil) unless type_included?('snoozed')
+  end
+
+  def fitler_read_notifications
+    @notifications = @notifications.where(read_at: nil) unless type_included?('read')
+  end
+
+  def type_included?(type)
+    (params[:includes] || []).include?(type)
+  end
+
+  def current_page
+    params[:page] || 1
+  end
+
+  def sort_order
+    params[:sort_order] || :desc
+  end
+end

app/helpers/api/v1/inboxes_helper.rb

@@ -53,7 +53,7 @@ module Api::V1::InboxesHelper
   rescue StandardError => e
     raise StandardError, e.message
   ensure
-    ChatwootExceptionTracker.new(e).capture_exception if e.present?
+    Rails.logger.error "[Api::V1::InboxesHelper] check_imap_connection failed with #{e.message}" if e.present?
   end
 
   def check_smtp_connection(channel_data, smtp)

app/helpers/api/v2/accounts/heatmap_helper.rb

@@ -15,8 +15,8 @@ module Api::V2::Accounts::HeatmapHelper
     dates = data.pluck(:date).uniq.sort
 
     # add the dates as the first row, leave an empty cell for the hour column
-    # e.g. [nil, '2023-01-01', '2023-1-02', '2023-01-03']
-    result_arr << ([nil] + dates)
+    # e.g. ['Start of the hour', '2023-01-01', '2023-1-02', '2023-01-03']
+    result_arr << (['Start of the hour'] + dates)
 
     # group the data by hour, we do not need to sort it, because the data is already sorted
     # given it starts from the beginning of the day
@@ -25,7 +25,7 @@ module Api::V2::Accounts::HeatmapHelper
     # value = [{date: 2023-01-01, value: 1}, {date: 2023-01-02, value: 1}, {date: 2023-01-03, value: 1}, ...]
     data.group_by { |d| d[:hour] }.each do |hour, items|
       # create a new row for each hour
-      row = [hour]
+      row = [format('%02d:00', hour)]
 
       # group the items by date, so we can easily access the value for each date
       # grouped values will be a hasg with the date as the key, and the value as the value
@@ -37,7 +37,7 @@ module Api::V2::Accounts::HeatmapHelper
         row << (grouped_values[date][0][:value] if grouped_values[date].is_a?(Array))
       end
 
-      # row will look like [22, 0, 0, 1, 4, 6, 7, 4]
+      # row will look like ['22:00', 0, 0, 1, 4, 6, 7, 4]
       # add the row to the result array
 
       result_arr << row
@@ -46,12 +46,12 @@ module Api::V2::Accounts::HeatmapHelper
     # return the resultant array
     # the result looks like this
     # [
-    #   [nil, '2023-01-01', '2023-1-02', '2023-01-03'],
-    #   [0, 0, 0, 0],
-    #   [1, 0, 0, 0],
-    #   [2, 0, 0, 0],
-    #   [3, 0, 0, 0],
-    #   [4, 0, 0, 0],
+    #   ['Start of the hour', '2023-01-01', '2023-1-02', '2023-01-03'],
+    #   ['00:00', 0, 0, 0],
+    #   ['01:00', 0, 0, 0],
+    #   ['02:00', 0, 0, 0],
+    #   ['03:00', 0, 0, 0],
+    #   ['04:00', 0, 0, 0],
     # ]
     result_arr
   end

app/helpers/api/v2/accounts/reports_helper.rb

@@ -37,7 +37,7 @@ module Api::V2::Accounts::ReportsHelper
           business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
         }
       )
-    ).summary
+    ).short_summary
   end
 
   private
@@ -45,12 +45,8 @@ module Api::V2::Accounts::ReportsHelper
   def generate_readable_report_metrics(report_metric)
     [
       report_metric[:conversations_count],
-      time_to_minutes(report_metric[:avg_first_response_time]),
-      time_to_minutes(report_metric[:avg_resolution_time])
+      Reports::TimeFormatPresenter.new(report_metric[:avg_first_response_time]).format,
+      Reports::TimeFormatPresenter.new(report_metric[:avg_resolution_time]).format
     ]
   end
-
-  def time_to_minutes(time_in_seconds)
-    (time_in_seconds / 60).to_i
-  end
 end

app/helpers/super_admin/account_features_helper.rb

@@ -0,0 +1,9 @@
+module SuperAdmin::AccountFeaturesHelper
+  def self.account_features
+    YAML.safe_load(Rails.root.join('config/features.yml').read).freeze
+  end
+
+  def self.account_premium_features
+    account_features.filter { |feature| feature['premium'] }.pluck('name')
+  end
+end

app/javascript/dashboard/App.vue

@@ -2,13 +2,14 @@
   <div
     v-if="!authUIFlags.isFetching && !accountUIFlags.isFetchingItem"
     id="app"
-    class="app-wrapper h-full flex-grow-0 min-h-0 w-full"
+    class="flex-grow-0 w-full h-full min-h-0 app-wrapper"
     :class="{ 'app-rtl--wrapper': isRTLView }"
     :dir="isRTLView ? 'rtl' : 'ltr'"
   >
     <update-banner :latest-chatwoot-version="latestChatwootVersion" />
     <template v-if="currentAccountId">
-      <payment-pending-banner />
+      <pending-email-verification-banner v-if="hideOnOnboardingView" />
+      <payment-pending-banner v-if="hideOnOnboardingView" />
       <upgrade-banner />
     </template>
     <transition name="fade" mode="out-in">
@@ -32,10 +33,12 @@ import NetworkNotification from './components/NetworkNotification.vue';
 import UpdateBanner from './components/app/UpdateBanner.vue';
 import UpgradeBanner from './components/app/UpgradeBanner.vue';
 import PaymentPendingBanner from './components/app/PaymentPendingBanner.vue';
+import PendingEmailVerificationBanner from './components/app/PendingEmailVerificationBanner.vue';
 import vueActionCable from './helper/actionCable';
 import WootSnackbarBox from './components/SnackbarContainer.vue';
 import rtlMixin from 'shared/mixins/rtlMixin';
 import { setColorTheme } from './helper/themeHelper';
+import { isOnOnboardingView } from 'v3/helpers/RouteHelper';
 import {
   registerSubscription,
   verifyServiceWorkerExistence,
@@ -52,6 +55,7 @@ export default {
     PaymentPendingBanner,
     WootSnackbarBox,
     UpgradeBanner,
+    PendingEmailVerificationBanner,
   },
 
   mixins: [rtlMixin],
@@ -76,6 +80,9 @@ export default {
       const { accounts = [] } = this.currentUser || {};
       return accounts.length > 0;
     },
+    hideOnOnboardingView() {
+      return !isOnOnboardingView(this.$route);
+    },
   },
 
   watch: {

app/javascript/dashboard/api/agents.js

@@ -1,9 +1,17 @@
+/* global axios */
+
 import ApiClient from './ApiClient';
 
 class Agents extends ApiClient {
   constructor() {
     super('agents', { accountScoped: true });
   }
+
+  bulkInvite({ emails }) {
+    return axios.post(`${this.url}/bulk_create`, {
+      emails,
+    });
+  }
 }
 
 export default new Agents();

app/javascript/dashboard/api/auth.js

@@ -29,11 +29,12 @@ export default {
     return fetchPromise;
   },
   hasAuthCookie() {
-    return !!Cookies.getJSON('cw_d_session_info');
+    return !!Cookies.get('cw_d_session_info');
   },
   getAuthData() {
     if (this.hasAuthCookie()) {
-      return Cookies.getJSON('cw_d_session_info');
+      const savedAuthInfo = Cookies.get('cw_d_session_info');
+      return JSON.parse(savedAuthInfo || '{}');
     }
     return false;
   },
@@ -97,4 +98,8 @@ export default {
       },
     });
   },
+  resendConfirmation() {
+    const urlData = endPoints('resendConfirmation');
+    return axios.post(urlData.url);
+  },
 };

app/javascript/dashboard/api/endPoints.js

@@ -47,6 +47,10 @@ const endPoints = {
   setActiveAccount: {
     url: '/api/v1/profile/set_active_account',
   },
+
+  resendConfirmation: {
+    url: '/api/v1/profile/resend_confirmation',
+  },
 };
 
 export default page => {

app/javascript/dashboard/api/notifications.js

@@ -6,8 +6,16 @@ class NotificationsAPI extends ApiClient {
     super('notifications', { accountScoped: true });
   }
 
-  get(page) {
-    return axios.get(`${this.url}?page=${page}`);
+  get({ page, status, type, sortOrder }) {
+    const includesFilter = [status, type].filter(value => !!value);
+
+    return axios.get(this.url, {
+      params: {
+        page,
+        sort_order: sortOrder,
+        includes: includesFilter,
+      },
+    });
   }
 
   getNotifications(contactId) {
@@ -25,9 +33,29 @@ class NotificationsAPI extends ApiClient {
     });
   }
 
+  unRead(id) {
+    return axios.post(`${this.url}/${id}/unread`);
+  }
+
   readAll() {
     return axios.post(`${this.url}/read_all`);
   }
+
+  delete(id) {
+    return axios.delete(`${this.url}/${id}`);
+  }
+
+  deleteAll({ type = 'all' }) {
+    return axios.post(`${this.url}/destroy_all`, {
+      type,
+    });
+  }
+
+  snooze({ id, snoozedUntil = null }) {
+    return axios.post(`${this.url}/${id}/snooze`, {
+      snoozed_until: snoozedUntil,
+    });
+  }
 }
 
 export default new NotificationsAPI();

app/javascript/dashboard/api/sla.js

@@ -0,0 +1,9 @@
+import ApiClient from './ApiClient';
+
+class SlaAPI extends ApiClient {
+  constructor() {
+    super('sla_policies', { accountScoped: true });
+  }
+}
+
+export default new SlaAPI();

app/javascript/dashboard/api/specs/agents.spec.js

@@ -10,4 +10,29 @@ describe('#AgentAPI', () => {
     expect(agents).toHaveProperty('update');
     expect(agents).toHaveProperty('delete');
   });
+
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('#bulkInvite', () => {
+      agents.bulkInvite({ emails: ['hello@hi.com'] });
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/agents/bulk_create',
+        {
+          emails: ['hello@hi.com'],
+        }
+      );
+    });
+  });
 });

app/javascript/dashboard/api/specs/notifications.spec.js

@@ -27,11 +27,37 @@ describe('#NotificationAPI', () => {
       window.axios = originalAxios;
     });
 
-    it('#get', () => {
-      notificationsAPI.get(1);
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/notifications?page=1'
-      );
+    describe('#get', () => {
+      it('generates the API call if both params are available', () => {
+        notificationsAPI.get({
+          page: 1,
+          status: 'snoozed',
+          type: 'read',
+          sortOrder: 'desc',
+        });
+        expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/notifications', {
+          params: {
+            page: 1,
+            sort_order: 'desc',
+            includes: ['snoozed', 'read'],
+          },
+        });
+      });
+
+      it('generates the API call if one of the params are available', () => {
+        notificationsAPI.get({
+          page: 1,
+          type: 'read',
+          sortOrder: 'desc',
+        });
+        expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/notifications', {
+          params: {
+            page: 1,
+            sort_order: 'desc',
+            includes: ['read'],
+          },
+        });
+      });
     });
 
     it('#getNotifications', () => {
@@ -65,5 +91,30 @@ describe('#NotificationAPI', () => {
         '/api/v1/notifications/read_all'
       );
     });
+
+    it('#snooze', () => {
+      notificationsAPI.snooze({ id: 1, snoozedUntil: 12332211 });
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/notifications/1/snooze',
+        {
+          snoozed_until: 12332211,
+        }
+      );
+    });
+
+    it('#delete', () => {
+      notificationsAPI.delete(1);
+      expect(axiosMock.delete).toHaveBeenCalledWith('/api/v1/notifications/1');
+    });
+
+    it('#deleteAll', () => {
+      notificationsAPI.deleteAll({ type: 'all' });
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/notifications/destroy_all',
+        {
+          type: 'all',
+        }
+      );
+    });
   });
 });

app/javascript/dashboard/assets/scss/widgets/_conversation-view.scss

@@ -76,7 +76,11 @@
 
   &.left {
     .bubble {
-      @apply border border-slate-50 dark:border-slate-700 bg-white dark:bg-slate-700 text-black-900 dark:text-slate-50 rounded-r-lg rounded-l mr-auto break-words;
+      @apply rounded-r-lg rounded-l mr-auto break-words;
+
+      &:not(.is-unsupported) {
+        @apply border border-slate-50 dark:border-slate-700 bg-white dark:bg-slate-700 text-black-900 dark:text-slate-50
+      }
 
       &.is-image {
         @apply rounded-lg;

app/javascript/dashboard/assets/scss/widgets/_modal.scss

@@ -1,7 +1,7 @@
 .modal-mask {
   // @include flex;
   // @include flex-align(center, middle);
-  @apply flex items-center justify-center bg-modal dark:bg-modal z-[9990] h-full left-0 fixed top-0 w-full;
+  @apply flex items-center justify-center bg-modal-backdrop-light dark:bg-modal-backdrop-dark  z-[9990] h-full left-0 fixed top-0 w-full;
 }
 
 .page-top-bar {

app/javascript/dashboard/components/ChatList.vue

@@ -1,6 +1,6 @@
 <template>
   <div
-    class="conversations-list-wrap flex-basis-clamp flex-shrink-0 flex-basis-custom overflow-hidden flex flex-col border-r rtl:border-r-0 rtl:border-l border-slate-50 dark:border-slate-800/50"
+    class="conversations-list-wrap flex-basis-clamp flex-shrink-0 overflow-hidden flex flex-col border-r rtl:border-r-0 rtl:border-l border-slate-50 dark:border-slate-800/50"
     :class="{
       hide: !showConversationList,
       'list--full-width': isOnExpandedLayout,
@@ -519,6 +519,9 @@ export default {
     },
   },
   watch: {
+    teamId() {
+      this.updateVirtualListProps('teamId', this.teamId);
+    },
     activeTeam() {
       this.resetAndFetchData();
     },

app/javascript/dashboard/components/CustomAttribute.vue

@@ -126,18 +126,26 @@ import { required, url } from 'vuelidate/lib/validators';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import MultiselectDropdown from 'shared/components/ui/MultiselectDropdown.vue';
 import { isValidURL } from '../helper/URLHelper';
+import customAttributeMixin from '../mixins/customAttributeMixin';
 const DATE_FORMAT = 'yyyy-MM-dd';
 
 export default {
   components: {
     MultiselectDropdown,
   },
+  mixins: [customAttributeMixin],
   props: {
     label: { type: String, required: true },
     values: { type: Array, default: () => [] },
     value: { type: [String, Number, Boolean], default: '' },
     showActions: { type: Boolean, default: false },
     attributeType: { type: String, default: 'text' },
+    attributeRegex: {
+      type: String,
+      default: null,
+    },
+    regexCue: { type: String, default: null },
+    regexEnabled: { type: Boolean, default: false },
     attributeKey: { type: String, required: true },
     contactId: { type: Number, default: null },
   },
@@ -204,6 +212,11 @@ export default {
       if (this.$v.editedValue.url) {
         return this.$t('CUSTOM_ATTRIBUTES.VALIDATIONS.INVALID_URL');
       }
+      if (!this.$v.editedValue.regexValidation) {
+        return this.regexCue
+          ? this.regexCue
+          : this.$t('CUSTOM_ATTRIBUTES.VALIDATIONS.INVALID_INPUT');
+      }
       return this.$t('CUSTOM_ATTRIBUTES.VALIDATIONS.REQUIRED');
     },
   },
@@ -221,7 +234,15 @@ export default {
       };
     }
     return {
-      editedValue: { required },
+      editedValue: {
+        required,
+        regexValidation: value => {
+          return !(
+            this.attributeRegex &&
+            !this.getRegexp(this.attributeRegex).test(value)
+          );
+        },
+      },
     };
   },
   mounted() {

app/javascript/dashboard/components/NetworkNotification.vue

@@ -1,24 +1,33 @@
 <template>
   <transition name="network-notification-fade" tag="div">
-    <div v-show="showNotification" class="ui-notification-container">
-      <div class="ui-notification">
-        <fluent-icon icon="wifi-off" />
-        <p class="ui-notification-text">
-          {{
-            useInstallationName(
-              $t('NETWORK.NOTIFICATION.TEXT'),
-              globalConfig.installationName
-            )
-          }}
-        </p>
-        <woot-button variant="clear" size="small" @click="refreshPage">
-          {{ $t('NETWORK.BUTTON.REFRESH') }}
-        </woot-button>
+    <div v-show="showNotification" class="fixed top-4 left-2 z-50 group">
+      <div
+        class="flex items-center justify-between py-1 px-2 w-full rounded-lg shadow-lg bg-yellow-200 dark:bg-yellow-700 relative"
+      >
+        <fluent-icon
+          icon="wifi-off"
+          class="text-yellow-700/50 dark:text-yellow-50"
+          size="18"
+        />
+        <span
+          class="text-xs tracking-wide font-medium px-2 text-yellow-700/70 dark:text-yellow-50"
+        >
+          {{ $t('NETWORK.NOTIFICATION.OFFLINE') }}
+        </span>
         <woot-button
-          variant="smooth"
+          :title="$t('NETWORK.BUTTON.REFRESH')"
+          variant="clear"
           size="small"
           color-scheme="warning"
-          icon="dismiss-circle"
+          icon="arrow-clockwise"
+          class="visible transition-all duration-500 ease-in-out ml-1"
+          @click="refreshPage"
+        />
+        <woot-button
+          variant="clear"
+          size="small"
+          color-scheme="warning"
+          icon="dismiss"
           @click="closeNotification"
         />
       </div>
@@ -47,7 +56,12 @@ export default {
   mounted() {
     window.addEventListener('offline', this.updateOnlineStatus);
     window.bus.$on(BUS_EVENTS.WEBSOCKET_DISCONNECT, () => {
-      this.updateOnlineStatus({ type: 'offline' });
+      // TODO: Remove this after completing the conversation list refetching
+      // TODO: DIRTY FIX : CLEAN UP THIS WITH PROPER FIX, DELAYING THE RECONNECT FOR NOW
+      // THE CABLE IS FIRING IS VERY COMMON AND THUS INTERFERING USER EXPERIENCE
+      setTimeout(() => {
+        this.updateOnlineStatus({ type: 'offline' });
+      }, 4000);
     });
   },
 
@@ -72,33 +86,3 @@ export default {
   },
 };
 </script>
-
-<style scoped lang="scss">
-@import '~dashboard/assets/scss/mixins';
-
-.ui-notification-container {
-  max-width: 25rem;
-  position: absolute;
-  right: var(--space-normal);
-  top: var(--space-normal);
-  z-index: var(--z-index-very-high);
-}
-
-.ui-notification {
-  display: flex;
-  justify-content: space-between;
-  align-items: center;
-  width: 100%;
-
-  background-color: var(--y-100);
-  border-radius: var(--border-radius-medium);
-  box-shadow: var(--shadow-large);
-
-  min-width: 15rem;
-  padding: var(--space-normal);
-}
-
-.ui-notification-text {
-  margin: 0 var(--space-small);
-}
-</style>

app/javascript/dashboard/components/app/PendingEmailVerificationBanner.vue

@@ -0,0 +1,43 @@
+<template>
+  <banner
+    v-if="shouldShowBanner"
+    color-scheme="alert"
+    :banner-message="bannerMessage"
+    :action-button-label="actionButtonMessage"
+    action-button-icon="mail"
+    has-action-button
+    @click="resendVerificationEmail"
+  />
+</template>
+
+<script>
+import Banner from 'dashboard/components/ui/Banner.vue';
+import { mapGetters } from 'vuex';
+import accountMixin from 'dashboard/mixins/account';
+import alertMixin from 'shared/mixins/alertMixin';
+
+export default {
+  components: { Banner },
+  mixins: [accountMixin, alertMixin],
+  computed: {
+    ...mapGetters({
+      currentUser: 'getCurrentUser',
+    }),
+    bannerMessage() {
+      return this.$t('APP_GLOBAL.EMAIL_VERIFICATION_PENDING');
+    },
+    actionButtonMessage() {
+      return this.$t('APP_GLOBAL.RESEND_VERIFICATION_MAIL');
+    },
+    shouldShowBanner() {
+      return !this.currentUser.confirmed;
+    },
+  },
+  methods: {
+    resendVerificationEmail() {
+      this.$store.dispatch('resendConfirmation');
+      this.showAlert(this.$t('APP_GLOBAL.EMAIL_VERIFICATION_SENT'));
+    },
+  },
+};
+</script>

app/javascript/dashboard/components/layout/config/sidebarItems/settings.js

@@ -39,6 +39,7 @@ const settings = accountId => ({
     'settings_teams_finish',
     'settings_teams_list',
     'settings_teams_new',
+    'sla_list',
   ],
   menuItems: [
     {
@@ -158,6 +159,15 @@ const settings = accountId => ({
       featureFlag: FEATURE_FLAGS.AUDIT_LOGS,
       beta: true,
     },
+    {
+      icon: 'key',
+      label: 'SLA',
+      hasSubMenu: false,
+      toState: frontendURL(`accounts/${accountId}/settings/sla/list`),
+      toStateName: 'sla_list',
+      featureFlag: FEATURE_FLAGS.SLA,
+      beta: true,
+    },
   ],
 });
 

app/javascript/dashboard/components/layout/sidebarComponents/SecondaryChildNavItem.vue

@@ -56,7 +56,7 @@
             class="bg-slate-50 dark:bg-slate-700 rounded text-xxs font-medium mx-1 py-0 px-1"
             :class="
               isCountZero
-                ? `text-slate-300 dark:text-slate-700`
+                ? `text-slate-300 dark:text-slate-500`
                 : `text-slate-700 dark:text-slate-50`
             "
           >

app/javascript/dashboard/components/ui/Banner.vue

@@ -1,6 +1,6 @@
 <template>
   <div
-    class="banner flex items-center h-12 gap-4 text-white dark:text-white text-xs py-3 px-4 justify-center"
+    class="flex items-center justify-center h-12 gap-4 px-4 py-3 text-xs text-white banner dark:text-white"
     :class="bannerClasses"
   >
     <span class="banner-message">
@@ -18,7 +18,7 @@
       <woot-button
         v-if="hasActionButton"
         size="tiny"
-        icon="arrow-right"
+        :icon="actionButtonIcon"
         :variant="actionButtonVariant"
         color-scheme="primary"
         class-names="banner-action__button"
@@ -67,6 +67,10 @@ export default {
       type: String,
       default: '',
     },
+    actionButtonIcon: {
+      type: String,
+      default: 'arrow-right',
+    },
     colorScheme: {
       type: String,
       default: '',

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -84,7 +84,10 @@ import {
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 import uiSettingsMixin from 'dashboard/mixins/uiSettings';
 import { isEditorHotKeyEnabled } from 'dashboard/mixins/uiSettings';
-import { replaceVariablesInMessage } from '@chatwoot/utils';
+import {
+  replaceVariablesInMessage,
+  createTypingIndicator,
+} from '@chatwoot/utils';
 import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { uploadFile } from 'dashboard/helper/uploadHelper';
@@ -140,6 +143,15 @@ export default {
   },
   data() {
     return {
+      typingIndicator: createTypingIndicator(
+        () => {
+          this.$emit('typing-on');
+        },
+        () => {
+          this.$emit('typing-off');
+        },
+        TYPING_INDICATOR_IDLE_TIME
+      ),
       showUserMentions: false,
       showCannedMenu: false,
       showVariables: false,
@@ -638,15 +650,6 @@ export default {
     hideMentions() {
       this.showUserMentions = false;
     },
-    resetTyping() {
-      this.$emit('typing-off');
-      this.idleTimer = null;
-    },
-    turnOffIdleTimer() {
-      if (this.idleTimer) {
-        clearTimeout(this.idleTimer);
-      }
-    },
     handleLineBreakWhenEnterToSendEnabled(event) {
       if (
         hasPressedEnterAndNotCmdOrShift(event) &&
@@ -666,14 +669,7 @@ export default {
       }
     },
     onKeyup() {
-      if (!this.idleTimer) {
-        this.$emit('typing-on');
-      }
-      this.turnOffIdleTimer();
-      this.idleTimer = setTimeout(
-        () => this.resetTyping(),
-        TYPING_INDICATOR_IDLE_TIME
-      );
+      this.typingIndicator.start();
       this.updateImgToolbarOnDelete();
     },
     onKeydown(event) {
@@ -685,8 +681,7 @@ export default {
       }
     },
     onBlur() {
-      this.turnOffIdleTimer();
-      this.resetTyping();
+      this.typingIndicator.stop();
       this.$emit('blur');
     },
     onFocus() {
@@ -758,7 +753,7 @@ export default {
 }
 
 .ProseMirror-prompt {
-  @apply z-50 bg-slate-25 dark:bg-slate-700 rounded-md border border-solid border-slate-75 dark:border-slate-800;
+  @apply z-[9999] bg-slate-25 dark:bg-slate-700 rounded-md border border-solid border-slate-75 dark:border-slate-800 shadow-lg;
 
   h5 {
     @apply dark:text-slate-25 text-slate-800;

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -101,10 +101,10 @@
       <transition name="modal-fade">
         <div
           v-show="$refs.upload && $refs.upload.dropActive"
-          class="fixed top-0 bottom-0 left-0 right-0 z-20 flex flex-col items-center justify-center w-full h-full gap-2 text-slate-600 dark:text-slate-200 bg-white_transparent dark:bg-black_transparent"
+          class="fixed top-0 bottom-0 left-0 right-0 z-20 flex flex-col items-center justify-center w-full h-full gap-2 text-slate-900 dark:text-slate-50 bg-modal-backdrop-light dark:bg-modal-backdrop-dark"
         >
           <fluent-icon icon="cloud-backup" size="40" />
-          <h4 class="page-sub-title text-slate-600 dark:text-slate-200">
+          <h4 class="page-sub-title text-slate-900 dark:text-slate-50">
             {{ $t('CONVERSATION.REPLYBOX.DRAG_DROP') }}
           </h4>
         </div>

app/javascript/dashboard/components/widgets/conversation/CannedResponse.vue

@@ -1,5 +1,9 @@
 <template>
-  <mention-box :items="items" @mention-select="handleMentionClick">
+  <mention-box
+    v-if="items.length"
+    :items="items"
+    @mention-select="handleMentionClick"
+  >
     <template slot-scope="{ item }">
       <strong>{{ item.label }}</strong> - {{ item.description }}
     </template>

app/javascript/dashboard/components/widgets/conversation/ConversationBox.vue

@@ -6,6 +6,7 @@
     <conversation-header
       v-if="currentChat.id"
       :chat="currentChat"
+      :is-inbox-view="isInboxView"
       :is-contact-panel-open="isContactPanelOpen"
       :show-back-button="isOnExpandedLayout"
       @contact-panel-toggle="onToggleContactPanel"
@@ -30,6 +31,7 @@
       <messages-view
         v-if="currentChat.id"
         :inbox-id="inboxId"
+        :is-inbox-view="isInboxView"
         :is-contact-panel-open="isContactPanelOpen"
         @contact-panel-toggle="onToggleContactPanel"
       />
@@ -80,6 +82,10 @@ export default {
       default: '',
       required: false,
     },
+    isInboxView: {
+      type: Boolean,
+      default: false,
+    },
     isContactPanelOpen: {
       type: Boolean,
       default: true,

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -66,7 +66,7 @@
         </div>
       </div>
       <div
-        class="header-actions-wrap items-center flex flex-row flex-grow justify-end mt-3 lg:mt-0"
+        class="header-actions-wrap items-center flex flex-row flex-grow justify-end mt-3 lg:mt-0 rtl:relative rtl:left-6"
         :class="{ 'justify-end': isContactPanelOpen }"
       >
         <more-actions :conversation-id="currentChat.id" />
@@ -86,7 +86,8 @@ import MoreActions from './MoreActions.vue';
 import Thumbnail from '../Thumbnail.vue';
 import wootConstants from 'dashboard/constants/globals';
 import { conversationListPageURL } from 'dashboard/helper/URLHelper';
-import { conversationReopenTime } from 'dashboard/helper/snoozeHelpers';
+import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
+import { frontendURL } from 'dashboard/helper/URLHelper';
 
 export default {
   components: {
@@ -109,6 +110,10 @@ export default {
       type: Boolean,
       default: false,
     },
+    isInboxView: {
+      type: Boolean,
+      default: false,
+    },
   },
   computed: {
     ...mapGetters({
@@ -123,6 +128,9 @@ export default {
         params: { accountId, inbox_id: inboxId, label, teamId },
         name,
       } = this.$route;
+      if (this.isInboxView) {
+        return frontendURL(`accounts/${accountId}/inbox`);
+      }
       return conversationListPageURL({
         accountId,
         inboxId,
@@ -150,7 +158,7 @@ export default {
       if (snoozedUntil) {
         return `${this.$t(
           'CONVERSATION.HEADER.SNOOZED_UNTIL'
-        )} ${conversationReopenTime(snoozedUntil)}`;
+        )} ${snoozedReopenTime(snoozedUntil)}`;
       }
       return this.$t('CONVERSATION.HEADER.SNOOZED_UNTIL_NEXT_REPLY');
     },

app/javascript/dashboard/components/widgets/conversation/Message.vue

@@ -1,7 +1,10 @@
 <template>
   <li v-if="shouldRenderMessage" :id="`message${data.id}`" :class="alignBubble">
     <div :class="wrapClass">
-      <div v-if="isFailed && !hasOneDayPassed" class="message-failed--alert">
+      <div
+        v-if="isFailed && !hasOneDayPassed && !isAnEmailInbox"
+        class="message-failed--alert"
+      >
         <woot-button
           v-tooltip.top-end="$t('CONVERSATION.TRY_AGAIN')"
           size="tiny"
@@ -29,8 +32,19 @@
           :message-type="data.message_type"
           :parent-has-attachments="hasAttachments"
         />
+        <div v-if="isUnsupported">
+          <template v-if="isAFacebookInbox && isInstagram">
+            {{ $t('CONVERSATION.UNSUPPORTED_MESSAGE_INSTAGRAM') }}
+          </template>
+          <template v-else-if="isAFacebookInbox">
+            {{ $t('CONVERSATION.UNSUPPORTED_MESSAGE_FACEBOOK') }}
+          </template>
+          <template v-else>
+            {{ $t('CONVERSATION.UNSUPPORTED_MESSAGE') }}
+          </template>
+        </div>
         <bubble-text
-          v-if="data.content"
+          v-else-if="data.content"
           :message="message"
           :is-email="isEmailContentType"
           :display-quoted-button="displayQuotedButton"
@@ -176,6 +190,14 @@ export default {
       type: Boolean,
       default: false,
     },
+    isAFacebookInbox: {
+      type: Boolean,
+      default: false,
+    },
+    isInstagram: {
+      type: Boolean,
+      default: false,
+    },
     isAWhatsAppChannel: {
       type: Boolean,
       default: false,
@@ -184,6 +206,10 @@ export default {
       type: Boolean,
       default: false,
     },
+    isAnEmailInbox: {
+      type: Boolean,
+      default: false,
+    },
     inboxSupportsReplyTo: {
       type: Object,
       default: () => ({}),
@@ -219,6 +245,7 @@ export default {
         this.hasAttachments ||
         this.data.content ||
         this.isEmailContentType ||
+        this.isUnsupported ||
         this.isAnIntegrationMessage
       );
     },
@@ -407,6 +434,7 @@ export default {
       return {
         bubble: this.isBubble,
         'is-private': this.data.private,
+        'is-unsupported': this.isUnsupported,
         'is-image': this.hasMediaAttachment('image'),
         'is-video': this.hasMediaAttachment('video'),
         'is-text': this.hasText,
@@ -415,6 +443,9 @@ export default {
         'is-email': this.isEmailContentType,
       };
     },
+    isUnsupported() {
+      return this.contentAttributes.is_unsupported ?? false;
+    },
     isPending() {
       return this.data.status === MESSAGE_STATUS.PROGRESS;
     },
@@ -426,11 +457,7 @@ export default {
       return !this.sender.type || this.sender.type === 'agent_bot';
     },
     shouldShowContextMenu() {
-      return !(this.isFailed || this.isPending);
-    },
-    errorMessage() {
-      const { meta } = this.data;
-      return meta ? meta.error : '';
+      return !(this.isFailed || this.isPending || this.isUnsupported);
     },
     showAvatar() {
       if (this.isOutgoing || this.isTemplate) {
@@ -532,6 +559,14 @@ export default {
   > .bubble {
     @apply min-w-[128px];
 
+    &.is-unsupported {
+      @apply text-xs max-w-[300px] border-dashed border border-slate-200 text-slate-600 dark:text-slate-200 bg-slate-50 dark:bg-slate-700 dark:border-slate-500;
+
+      .message-text--metadata .time {
+        @apply text-slate-400 dark:text-slate-300;
+      }
+    }
+
     &.is-image,
     &.is-video {
       @apply p-0 overflow-hidden;
@@ -544,10 +579,12 @@ export default {
         > video {
           @apply rounded-lg;
         }
+
         > video {
           @apply h-full w-full object-cover;
         }
       }
+
       .video {
         @apply h-[11.25rem];
       }
@@ -562,9 +599,11 @@ export default {
       .file--icon {
         @apply text-woot-400 dark:text-woot-400;
       }
+
       .text-block-title {
         @apply text-slate-700 dark:text-slate-700;
       }
+
       .download.button {
         @apply text-woot-400 dark:text-woot-400;
       }
@@ -573,6 +612,7 @@ export default {
     &.is-private.is-text > .message-text__wrap .link {
       @apply text-woot-600 dark:text-woot-200;
     }
+
     &.is-private.is-text > .message-text__wrap .prosemirror-mention-node {
       @apply font-bold bg-none rounded-sm p-0 bg-yellow-100 dark:bg-yellow-700 text-slate-700 dark:text-slate-25 underline;
     }
@@ -583,6 +623,7 @@ export default {
       .message-text--metadata .time {
         @apply text-violet-50 dark:text-violet-50;
       }
+
       &.is-private .message-text--metadata .time {
         @apply text-slate-400 dark:text-slate-400;
       }

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -12,7 +12,10 @@
         variant="smooth"
         size="tiny"
         color-scheme="secondary"
-        class="rounded-bl-calc rtl:rotate-180 rounded-tl-calc fixed top-[9.5rem] md:top-[6.25rem] z-10 bg-white dark:bg-slate-700 border-slate-50 dark:border-slate-600 border-solid border border-r-0 box-border"
+        class="rounded-bl-calc rtl:rotate-180 rounded-tl-calc fixed z-10 bg-white dark:bg-slate-700 border-slate-50 dark:border-slate-600 border-solid border border-r-0 box-border"
+        :class="
+          isInboxView ? 'top-52 md:top-40' : 'top-[9.5rem] md:top-[6.25rem]'
+        "
         :icon="isRightOrLeftIcon"
         @click="onToggleContactPanel"
       />
@@ -32,6 +35,9 @@
         :is-a-tweet="isATweet"
         :is-a-whatsapp-channel="isAWhatsAppChannel"
         :is-web-widget-inbox="isAWebWidgetInbox"
+        :is-a-facebook-inbox="isAFacebookInbox"
+        :is-an-email-inbox="isAnEmailChannel"
+        :is-instagram="isInstagramDM"
         :inbox-supports-reply-to="inboxSupportsReplyTo"
         :in-reply-to="getInReplyToMessage(message)"
       />
@@ -54,6 +60,8 @@
         :is-a-tweet="isATweet"
         :is-a-whatsapp-channel="isAWhatsAppChannel"
         :is-web-widget-inbox="isAWebWidgetInbox"
+        :is-a-facebook-inbox="isAFacebookInbox"
+        :is-instagram-dm="isInstagramDM"
         :inbox-supports-reply-to="inboxSupportsReplyTo"
         :in-reply-to="getInReplyToMessage(message)"
       />
@@ -137,6 +145,10 @@ export default {
       type: Boolean,
       default: false,
     },
+    isInboxView: {
+      type: Boolean,
+      default: false,
+    },
   },
 
   data() {
@@ -283,6 +295,9 @@ export default {
     unreadMessageCount() {
       return this.currentChat.unread_count || 0;
     },
+    isInstagramDM() {
+      return this.conversationType === 'instagram_direct_message';
+    },
     inboxSupportsReplyTo() {
       const incoming = this.inboxHasFeature(INBOX_FEATURES.REPLY_TO);
       const outgoing =

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -271,6 +271,11 @@ export default {
       accountId: 'getCurrentAccountId',
       isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
     }),
+    currentContact() {
+      return this.$store.getters['contacts/getContact'](
+        this.currentChat.meta.sender.id
+      );
+    },
     shouldShowReplyToMessage() {
       return (
         this.inReplyTo?.id &&
@@ -509,6 +514,7 @@ export default {
     messageVariables() {
       const variables = getMessageVariables({
         conversation: this.currentChat,
+        contact: this.currentContact,
       });
       return variables;
     },

app/javascript/dashboard/components/widgets/conversation/VariableList.vue

@@ -1,5 +1,10 @@
 <template>
-  <mention-box :items="items" @mention-select="handleVariableClick">
+  <mention-box
+    v-if="items.length"
+    type="variable"
+    :items="items"
+    @mention-select="handleVariableClick"
+  >
     <template slot-scope="{ item }">
       <span class="text-capitalize variable--list-label">
         {{ item.description }}
@@ -10,6 +15,7 @@
 </template>
 
 <script>
+import { mapGetters } from 'vuex';
 import { MESSAGE_VARIABLES } from 'shared/constants/messages';
 import MentionBox from '../mentions/MentionBox.vue';
 
@@ -22,7 +28,16 @@ export default {
     },
   },
   computed: {
+    ...mapGetters({
+      customAttributes: 'attributes/getAttributes',
+    }),
     items() {
+      return [
+        ...this.standardAttributeVariables,
+        ...this.customAttributeVariables,
+      ];
+    },
+    standardAttributeVariables() {
       return MESSAGE_VARIABLES.filter(variable => {
         return (
           variable.label.includes(this.searchKey) ||
@@ -34,6 +49,20 @@ export default {
         description: variable.label,
       }));
     },
+    customAttributeVariables() {
+      return this.customAttributes.map(attribute => {
+        const attributePrefix =
+          attribute.attribute_model === 'conversation_attribute'
+            ? 'conversation'
+            : 'contact';
+
+        return {
+          label: `${attributePrefix}.custom_attribute.${attribute.attribute_key}`,
+          key: `${attributePrefix}.custom_attribute.${attribute.attribute_key}`,
+          description: attribute.attribute_description,
+        };
+      });
+    },
   },
   methods: {
     handleVariableClick(item = {}) {

app/javascript/dashboard/components/widgets/conversation/specs/MoreActions.spec.js

@@ -78,7 +78,7 @@ describe('MoveActions', () => {
 
       expect(window.bus.$emit).toBeCalledWith(
         'newToastMessage',
-        'This conversation is muted for 6 hours',
+        'This contact is blocked successfully. You will not be notified of any future conversations.',
         undefined
       );
     });
@@ -104,7 +104,7 @@ describe('MoveActions', () => {
 
       expect(window.bus.$emit).toBeCalledWith(
         'newToastMessage',
-        'This conversation is unmuted',
+        'This contact is unblocked successfully.',
         undefined
       );
     });

app/javascript/dashboard/components/widgets/forms/PhoneInput.vue

@@ -5,7 +5,7 @@
         class="cursor-pointer py-2 pr-1.5 pl-2 rounded-tl-md rounded-bl-md flex items-center justify-center gap-1.5 bg-slate-25 dark:bg-slate-700 h-10 w-14"
         @click="toggleCountryDropdown"
       >
-        <h5 v-if="activeCountry.emoji" class="mb-0">
+        <h5 v-if="activeCountry" class="mb-0">
           {{ activeCountry.emoji }}
         </h5>
         <fluent-icon v-else icon="globe" class="fluent-icon" size="16" />

app/javascript/dashboard/components/widgets/mentions/MentionBox.vue

@@ -1,20 +1,40 @@
 <template>
-  <div v-if="items.length" ref="mentionsListContainer" class="mention--box">
+  <div
+    ref="mentionsListContainer"
+    class="bg-white dark:bg-slate-800 rounded-md overflow-auto absolute w-full z-20 pb-0 shadow-md left-0 bottom-full max-h-[9.75rem] border border-solid border-slate-100 dark:border-slate-700 mention--box"
+  >
     <ul class="vertical dropdown menu">
       <woot-dropdown-item
         v-for="(item, index) in items"
         :id="`mention-item-${index}`"
         :key="item.key"
+        class="!mb-0"
         @mouseover="onHover(index)"
       >
-        <woot-button
-          class="canned-item__button"
-          :variant="index === selectedIndex ? '' : 'clear'"
-          :class="{ active: index === selectedIndex }"
+        <button
+          class="flex group flex-col gap-0.5 overflow-hidden cursor-pointer items-start py-2.5 px-2.5 justify-center w-full h-full text-left hover:bg-woot-50 dark:hover:bg-woot-800 border-b border-solid border-slate-100 dark:border-slate-700"
+          :class="{
+            ' bg-woot-25 dark:bg-woot-800': index === selectedIndex,
+          }"
           @click="onListItemSelection(index)"
         >
-          <strong>{{ item.label }}</strong> - {{ item.description }}
-        </woot-button>
+          <p
+            class="text-slate-900 dark:text-slate-100 group-hover:text-woot-500 dark:group-hover:text-woot-500 font-medium mb-0 text-sm overflow-hidden text-ellipsis whitespace-nowrap min-w-0 max-w-full"
+            :class="{
+              'text-woot-500 dark:text-woot-500': index === selectedIndex,
+            }"
+          >
+            {{ item.description }}
+          </p>
+          <p
+            class="text-slate-500 dark:text-slate-300 group-hover:text-woot-500 dark:group-hover:text-woot-500 mb-0 text-xs overflow-hidden text-ellipsis whitespace-nowrap min-w-0 max-w-full"
+            :class="{
+              'text-woot-500 dark:text-woot-500': index === selectedIndex,
+            }"
+          >
+            {{ variableKey(item) }}
+          </p>
+        </button>
       </woot-dropdown-item>
     </ul>
   </div>
@@ -29,6 +49,10 @@ export default {
       type: Array,
       default: () => {},
     },
+    type: {
+      type: String,
+      default: 'canned',
+    },
   },
   data() {
     return {
@@ -73,28 +97,17 @@ export default {
     onSelect() {
       this.$emit('mention-select', this.items[this.selectedIndex]);
     },
+    variableKey(item = {}) {
+      return this.type === 'variable' ? `{{${item.label}}}` : `/${item.label}`;
+    },
   },
 };
 </script>
 
 <style scoped lang="scss">
 .mention--box {
-  @apply bg-white dark:bg-slate-700 rounded-md overflow-auto absolute w-full z-20 pt-2 px-2 pb-0 shadow-md left-0 bottom-full max-h-[9.75rem] border-t border-solid border-slate-75 dark:border-slate-800;
-
-  .dropdown-menu__item:last-child {
-    @apply pb-1;
-  }
-
-  .active {
-    @apply text-white dark:text-white;
-
-    &:hover {
-      @apply bg-woot-700 dark:bg-woot-700;
-    }
-  }
-
-  .button {
-    @apply transition-none h-8 leading-[1.4];
+  .dropdown-menu__item:last-child > button {
+    @apply border-0;
   }
 }
 

app/javascript/dashboard/constants/globals.js

@@ -46,5 +46,18 @@ export default {
   },
   EXAMPLE_URL: 'https://example.com',
   EXAMPLE_WEBHOOK_URL: 'https://example/api/webhook',
+  INBOX_SORT_BY: {
+    NEWEST: 'desc',
+    OLDEST: 'asc',
+  },
+  INBOX_DISPLAY_BY: {
+    SNOOZED: 'snoozed',
+    READ: 'read',
+  },
+  INBOX_FILTER_TYPE: {
+    STATUS: 'status',
+    TYPE: 'type',
+    SORT_ORDER: 'sort_order',
+  },
 };
 export const DEFAULT_REDIRECT_URL = '/app/';

app/javascript/dashboard/featureFlags.js

@@ -17,4 +17,6 @@ export const FEATURE_FLAGS = {
   VOICE_RECORDER: 'voice_recorder',
   AUDIT_LOGS: 'audit_logs',
   INSERT_ARTICLE_IN_REPLY: 'insert_article_in_reply',
+  INBOX_VIEW: 'inbox_view',
+  SLA: 'sla',
 };

app/javascript/dashboard/helper/AnalyticsHelper/events.js

@@ -102,3 +102,18 @@ export const OPEN_AI_EVENTS = Object.freeze({
 export const GENERAL_EVENTS = Object.freeze({
   COMMAND_BAR: 'Used commandbar',
 });
+
+export const INBOX_EVENTS = Object.freeze({
+  OPEN_CONVERSATION_VIA_INBOX: 'Opened conversation via inbox',
+  MARK_NOTIFICATION_AS_READ: 'Marked notification as read',
+  MARK_ALL_NOTIFICATIONS_AS_READ: 'Marked all notifications as read',
+  MARK_NOTIFICATION_AS_UNREAD: 'Marked notification as unread',
+  DELETE_NOTIFICATION: 'Deleted notification',
+  DELETE_ALL_NOTIFICATIONS: 'Deleted all notifications',
+});
+
+export const SLA_EVENTS = Object.freeze({
+  CREATE: 'Created an SLA',
+  UPDATE: 'Updated an SLA',
+  DELETED: 'Deleted an SLA',
+});

app/javascript/dashboard/helper/CacheHelper/DataManager.js

@@ -10,6 +10,7 @@ export class DataManager {
 
   async initDb() {
     if (this.db) return this.db;
+    const dbName = `cw-store-${this.accountId}`;
     this.db = await openDB(`cw-store-${this.accountId}`, DATA_VERSION, {
       upgrade(db) {
         db.createObjectStore('cache-keys');
@@ -19,6 +20,13 @@ export class DataManager {
       },
     });
 
+    // Store the database name in LocalStorage
+    const dbNames = JSON.parse(localStorage.getItem('cw-idb-names') || '[]');
+    if (!dbNames.includes(dbName)) {
+      dbNames.push(dbName);
+      localStorage.setItem('cw-idb-names', JSON.stringify(dbNames));
+    }
+
     return this.db;
   }
 

app/javascript/dashboard/helper/actionCable.js

@@ -24,6 +24,7 @@ class ActionCableConnector extends BaseActionCableConnector {
       'conversation.mentioned': this.onConversationMentioned,
       'notification.created': this.onNotificationCreated,
       'notification.deleted': this.onNotificationDeleted,
+      'notification.updated': this.onNotificationUpdated,
       'first.reply.created': this.onFirstReplyCreated,
       'conversation.read': this.onConversationRead,
       'conversation.updated': this.onConversationUpdated,
@@ -200,6 +201,10 @@ class ActionCableConnector extends BaseActionCableConnector {
     this.app.$store.dispatch('notifications/deleteNotification', data);
   };
 
+  onNotificationUpdated = data => {
+    this.app.$store.dispatch('notifications/updateNotification', data);
+  };
+
   // eslint-disable-next-line class-methods-use-this
   onFirstReplyCreated = () => {
     bus.$emit('fetch_overview_reports');

app/javascript/dashboard/helper/automationHelper.js

@@ -129,7 +129,13 @@ export const agentList = agents => [
   ...(agents || []),
 ];
 
-export const getActionOptions = ({ agents, teams, labels, type }) => {
+export const getActionOptions = ({
+  agents,
+  teams,
+  labels,
+  slaPolicies,
+  type,
+}) => {
   const actionsMap = {
     assign_agent: agentList(agents),
     assign_team: teams,
@@ -137,6 +143,7 @@ export const getActionOptions = ({ agents, teams, labels, type }) => {
     add_label: generateConditionOptions(labels, 'title'),
     remove_label: generateConditionOptions(labels, 'title'),
     change_priority: PRIORITY_CONDITION_VALUES,
+    add_sla: slaPolicies,
   };
   return actionsMap[type];
 };

app/javascript/dashboard/helper/preChat.js

@@ -47,6 +47,8 @@ export const getCustomFields = ({ standardFields, customAttributes }) => {
         type: attribute.attribute_display_type,
         values: attribute.attribute_values,
         field_type: attribute.attribute_model,
+        regex_pattern: attribute.regex_pattern,
+        regex_cue: attribute.regex_cue,
         required: false,
         enabled: false,
       });

app/javascript/dashboard/helper/routeHelpers.js

@@ -86,3 +86,6 @@ export const getConversationDashboardRoute = routeName => {
       return null;
   }
 };
+
+export const isAInboxViewRoute = routeName =>
+  ['inbox_view_conversation'].includes(routeName);

app/javascript/dashboard/helper/snoozeHelpers.js

@@ -55,7 +55,7 @@ export const findSnoozeTime = (snoozeType, currentDate = new Date()) => {
 
   return parsedDate ? getUnixTime(parsedDate) : null;
 };
-export const conversationReopenTime = snoozedUntil => {
+export const snoozedReopenTime = snoozedUntil => {
   if (!snoozedUntil) {
     return null;
   }

app/javascript/dashboard/helper/specs/inboxFixture.js

@@ -44,4 +44,18 @@ export default {
       created_at: '2021-11-29T10:20:04.563Z',
     },
   ],
+  customAttributesWithRegex: [
+    {
+      id: 2,
+      attribute_description: 'Test contact Attribute',
+      attribute_display_name: 'Test contact Attribute',
+      attribute_display_type: 'text',
+      attribute_key: 'test_contact_attribute',
+      attribute_model: 'contact_attribute',
+      attribute_values: Array(0),
+      created_at: '2023-09-20T10:20:04.563Z',
+      regex_pattern: '^w+$',
+      regex_cue: 'It should be a combination of alphabets and numbers',
+    },
+  ],
 };

app/javascript/dashboard/helper/specs/preChat.spec.js

@@ -5,7 +5,8 @@ import {
 } from '../preChat';
 import inboxFixture from './inboxFixture';
 
-const { customFields, customAttributes } = inboxFixture;
+const { customFields, customAttributes, customAttributesWithRegex } =
+  inboxFixture;
 describe('#Pre chat Helpers', () => {
   describe('getPreChatFields', () => {
     it('should return correct pre-chat fields form options passed', () => {
@@ -27,7 +28,6 @@ describe('#Pre chat Helpers', () => {
           placeholder: 'Please enter your email address',
           type: 'email',
           field_type: 'standard',
-
           required: false,
           enabled: false,
         },
@@ -71,6 +71,26 @@ describe('#Pre chat Helpers', () => {
           values: [],
         },
       ]);
+
+      expect(
+        getCustomFields({
+          standardFields: { pre_chat_fields: customFields.pre_chat_fields },
+          customAttributes: customAttributesWithRegex,
+        })
+      ).toEqual([
+        {
+          enabled: false,
+          label: 'Test contact Attribute',
+          placeholder: 'Test contact Attribute',
+          name: 'test_contact_attribute',
+          required: false,
+          field_type: 'contact_attribute',
+          type: 'text',
+          values: [],
+          regex_pattern: '^w+$',
+          regex_cue: 'It should be a combination of alphabets and numbers',
+        },
+      ]);
     });
   });
 });

app/javascript/dashboard/helper/specs/routeHelpers.spec.js

@@ -5,6 +5,7 @@ import {
   isAConversationRoute,
   routeIsAccessibleFor,
   validateLoggedInRoutes,
+  isAInboxViewRoute,
 } from '../routeHelpers';
 
 describe('#getCurrentAccount', () => {
@@ -134,3 +135,10 @@ describe('getConversationDashboardRoute', () => {
     expect(getConversationDashboardRoute('non_existent_route')).toBeNull();
   });
 });
+
+describe('isAInboxViewRoute', () => {
+  it('returns true if inbox view route name is provided', () => {
+    expect(isAInboxViewRoute('inbox_view_conversation')).toBe(true);
+    expect(isAInboxViewRoute('inbox_conversation')).toBe(false);
+  });
+});

app/javascript/dashboard/helper/specs/snoozeHelpers.spec.js

@@ -1,6 +1,6 @@
 import {
   findSnoozeTime,
-  conversationReopenTime,
+  snoozedReopenTime,
   findStartOfNextWeek,
   findStartOfNextMonth,
   findNextDay,
@@ -88,13 +88,13 @@ describe('#Snooze Helpers', () => {
     });
   });
 
-  describe('conversationReopenTime', () => {
+  describe('snoozedReopenTime', () => {
     it('should return nil if snoozedUntil is nil', () => {
-      expect(conversationReopenTime(null)).toEqual(null);
+      expect(snoozedReopenTime(null)).toEqual(null);
     });
 
     it('should return formatted date if snoozedUntil is not nil', () => {
-      expect(conversationReopenTime('2023-06-07T09:00:00.000Z')).toEqual(
+      expect(snoozedReopenTime('2023-06-07T09:00:00.000Z')).toEqual(
         '7 Jun, 9.00am'
       );
     });

app/javascript/dashboard/i18n/locale/am/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
-    "TITLE": "Filter Conversations",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "TITLE": "Filter conversations",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Add Filter",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Apply filters",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Cancel",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
-    "EMPTY_VALUE_ERROR": "Value is required",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Value is required.",
     "TOOLTIP_LABEL": "Filter conversations",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "AND",
@@ -36,44 +36,44 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Status",
-      "ASSIGNEE_NAME": "Assignee Name",
-      "INBOX_NAME": "Inbox Name",
-      "TEAM_NAME": "Team Name",
-      "CONVERSATION_IDENTIFIER": "Conversation Identifier",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Labels",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Country Name",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Referer link",
       "CUSTOM_ATTRIBUTE_LIST": "List",
       "CUSTOM_ATTRIBUTE_TEXT": "Text",
       "CUSTOM_ATTRIBUTE_NUMBER": "Number",
       "CUSTOM_ATTRIBUTE_LINK": "Link",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Last Activity"
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Custom Attributes"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Do you want to save this filter?",
         "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
         "SAVE_BUTTON": "Save filter",
         "CANCEL_BUTTON": "Cancel",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
         }
       },
       "EDIT": {
@@ -83,19 +83,19 @@
         "DELETE_BUTTON": "Delete filter",
         "MODAL": {
           "CONFIRM": {
-            "TITLE": "Confirm Deletion",
+            "TITLE": "Confirm deletion",
             "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Yes, Delete",
-            "NO": "No, Keep it"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
         }
       }
     }

app/javascript/dashboard/i18n/locale/am/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "What does this bot do?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Validate and save"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Update",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Delete",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "Delete",
       "CANCEL_BUTTON_TEXT": "Cancel",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Edit",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/am/attributesMgmt.json

@@ -39,6 +39,17 @@
           "PLACEHOLDER": "Enter custom attribute key",
           "ERROR": "Key is required",
           "IN_VALID": "Invalid key"
+        },
+        "REGEX_PATTERN": {
+          "LABEL": "Regex Pattern",
+          "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+        },
+        "REGEX_CUE": {
+          "LABEL": "Regex Cue",
+          "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+        },
+        "ENABLE_REGEX": {
+          "LABEL": "Enable regex validation"
         }
       },
       "API": {
@@ -93,6 +104,17 @@
       "EMPTY_RESULT": {
         "404": "There are no custom attributes created",
         "NOT_FOUND": "There are no custom attributes configured"
+      },
+      "REGEX_PATTERN": {
+        "LABEL": "Regex Pattern",
+        "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+      },
+      "REGEX_CUE": {
+        "LABEL": "Regex Cue",
+        "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+      },
+      "ENABLE_REGEX": {
+        "LABEL": "Enable regex validation"
       }
     }
   }

app/javascript/dashboard/i18n/locale/am/bulkActions.json

@@ -1,40 +1,40 @@
 {
   "BULK_ACTION": {
     "CONVERSATIONS_SELECTED": "%{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Select Agent",
+    "AGENT_SELECT_LABEL": "Select agent",
     "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign %{conversationCount} %{conversationLabel} to",
     "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign %{conversationCount} %{conversationLabel}?",
     "GO_BACK_LABEL": "Go back",
     "ASSIGN_LABEL": "Assign",
     "YES": "Yes",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Assign agent",
     "ASSIGN_TEAM_TOOLTIP": "Assign team",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Loading agents",
     "UPDATE": {
       "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
       "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "No labels found for",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Select team",
       "NONE": "None",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/am/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Canned Responses",
-    "HEADER_BTN_TXT": "Add Canned Response",
-    "LOADING": "Fetching Canned Responses",
-    "SEARCH_404": "There are no items matching this query",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "There are no items matching this query.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "There are no canned responses available in this account.",
       "TITLE": "Manage canned responses",
-      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to tickets.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "Short Code",
+        "Short code",
         "Content",
         "Actions"
       ]
     },
     "ADD": {
-      "TITLE": "Add Canned Response",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Please enter a short code",
-          "ERROR": "Short Code is required"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Content",
-          "PLACEHOLDER": "Please enter a content",
-          "ERROR": "Content is required"
+          "LABEL": "Message",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Submit"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Canned Response added successfully",
-        "ERROR_MESSAGE": "Could not create canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
       }
     },
     "EDIT": {
-      "TITLE": "Edit Canned Response",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Please enter a shortcode",
-          "ERROR": "Short Code is required"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Content",
-          "PLACEHOLDER": "Please enter a content",
-          "ERROR": "Content is required"
+          "LABEL": "Message",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Submit"
       },
       "BUTTON_TEXT": "Edit",
       "API": {
-        "SUCCESS_MESSAGE": "Canned Response updated successfully",
-        "ERROR_MESSAGE": "Could not update canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Delete",
       "API": {
-        "SUCCESS_MESSAGE": "Canned response deleted successfully",
-        "ERROR_MESSAGE": "Could not delete canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
       },
       "CONFIRM": {
-        "TITLE": "Confirm Deletion",
+        "TITLE": "Confirm deletion",
         "MESSAGE": "Are you sure to delete ",
-        "YES": "Yes, Delete ",
-        "NO": "No, Keep "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/am/chatlist.json

@@ -51,18 +51,30 @@
         "ACTIVE": "Last activity"
       }
     },
-    "CHAT_SORT_FILTER_ITEMS": {
-      "latest": {
-        "TEXT": "Last activity"
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
       },
-      "sort_on_created_at": {
-        "TEXT": "Created at"
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
       },
-      "sort_on_priority": {
-        "TEXT": "Priority"
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
       },
-      "sort_on_waiting_since": {
-        "TEXT": "Pending Response"
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/am/contact.json

@@ -39,10 +39,10 @@
     },
     "MERGE_CONTACT": "Merge contact",
     "CONTACT_ACTIONS": "Contact actions",
-    "MUTE_CONTACT": "Mute Conversation",
-    "UNMUTE_CONTACT": "Unmute Conversation",
-    "MUTED_SUCCESS": "This conversation is muted for 6 hours",
-    "UNMUTED_SUCCESS": "This conversation is unmuted",
+    "MUTE_CONTACT": "Block Contact",
+    "UNMUTE_CONTACT": "Unblock Contact",
+    "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
+    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
     "SEND_TRANSCRIPT": "Send Transcript",
     "EDIT_LABEL": "Edit",
     "SIDEBAR_SECTIONS": {
@@ -79,7 +79,13 @@
     "TITLE": "Export Contacts",
     "DESC": "Export contacts to a CSV file.",
     "SUCCESS_MESSAGE": "Export is in progress. You will be notified on email when the export file is ready to download.",
-    "ERROR_MESSAGE": "There was an error, please try again"
+    "ERROR_MESSAGE": "There was an error, please try again",
+    "CONFIRM": {
+      "TITLE": "Export Contacts",
+      "MESSAGE": "Are you sure you want to export all contacts?",
+      "YES": "Yes, Export",
+      "NO": "No, Cancel"
+    }
   },
   "DELETE_NOTE": {
     "CONFIRM": {
@@ -339,7 +345,8 @@
     },
     "VALIDATIONS": {
       "REQUIRED": "Valid value is required",
-      "INVALID_URL": "Invalid URL"
+      "INVALID_URL": "Invalid URL",
+      "INVALID_INPUT": "Invalid Input"
     }
   },
   "MERGE_CONTACTS": {