chore: Update translations (#8983)

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>

app/controllers/api/v1/accounts/agents_controller.rb

@@ -49,6 +49,11 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
         Rails.logger.info "[Agent#bulk_create] ignoring email #{email}, errors: #{e.record.errors}"
       end
     end
+
+    # This endpoint is used to bulk create agents during onboarding
+    # onboarding_step key in present in Current account custom attributes, since this is a one time operation
+    Current.account.custom_attributes.delete('onboarding_step')
+    Current.account.save!
     head :ok
   end
 

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -46,7 +46,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
 
   def export
     column_names = params['column_names']
-    Account::ContactsExportJob.perform_later(Current.account.id, column_names)
+    Account::ContactsExportJob.perform_later(Current.account.id, column_names, Current.user.email)
     head :ok, message: I18n.t('errors.contacts.export.success')
   end
 
@@ -148,7 +148,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   end
 
   def permitted_params
-    params.permit(:name, :identifier, :email, :phone_number, :avatar, :avatar_url, additional_attributes: {}, custom_attributes: {})
+    params.permit(:name, :identifier, :email, :phone_number, :avatar, :blocked, :avatar_url, additional_attributes: {}, custom_attributes: {})
   end
 
   def contact_custom_attributes

app/controllers/api/v1/accounts/notifications_controller.rb

@@ -7,8 +7,8 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
   before_action :set_current_page, only: [:index]
 
   def index
+    @notifications = notification_finder.notifications
     @unread_count = notification_finder.unread_count
-    @notifications = notification_finder.perform
     @count = notification_finder.count
   end
 
@@ -54,7 +54,8 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
   end
 
   def snooze
-    @notification.update(snoozed_until: parse_date_time(params[:snoozed_until].to_s)) if params[:snoozed_until]
+    updated_meta = (@notification.meta || {}).merge('last_snoozed_at' => nil)
+    @notification.update(snoozed_until: parse_date_time(params[:snoozed_until].to_s), meta: updated_meta) if params[:snoozed_until]
     render json: @notification
   end
 

app/controllers/api/v1/accounts_controller.rb

@@ -46,6 +46,7 @@ class Api::V1::AccountsController < Api::BaseController
   def update
     @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email, :auto_resolve_duration))
     @account.custom_attributes.merge!(custom_attributes_params)
+    @account.custom_attributes['onboarding_step'] = 'invite_team' if @account.custom_attributes['onboarding_step'] == 'account_update'
     @account.save!
   end
 

app/controllers/api/v2/accounts_controller.rb

@@ -22,6 +22,7 @@ class Api::V2::AccountsController < Api::BaseController
     ).perform
 
     fetch_account_and_user_info
+    update_account_info if @account.present?
 
     if @user
       send_auth_headers(@user)
@@ -33,6 +34,18 @@ class Api::V2::AccountsController < Api::BaseController
 
   private
 
+  def account_attributes
+    {
+      custom_attributes: @account.custom_attributes.merge({ 'onboarding_step' => 'profile_update' })
+    }
+  end
+
+  def update_account_info
+    @account.update!(
+      account_attributes
+    )
+  end
+
   def fetch_account_and_user_info; end
 
   def fetch_account

app/controllers/dashboard_controller.rb

@@ -55,7 +55,7 @@ class DashboardController < ActionController::Base
       VAPID_PUBLIC_KEY: VapidService.public_key,
       ENABLE_ACCOUNT_SIGNUP: GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false'),
       FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
-      FACEBOOK_API_VERSION: 'v14.0',
+      FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v17.0'),
       IS_ENTERPRISE: ChatwootApp.enterprise?,
       AZURE_APP_ID: ENV.fetch('AZURE_APP_ID', ''),
       GIT_SHA: GIT_HASH

app/controllers/public/api/v1/inboxes/conversations_controller.rb

@@ -1,15 +1,31 @@
 class Public::Api::V1::Inboxes::ConversationsController < Public::Api::V1::InboxesController
   include Events::Types
-  before_action :set_conversation, only: [:toggle_typing, :update_last_seen]
+  before_action :set_conversation, only: [:toggle_typing, :update_last_seen, :show, :toggle_status]
 
   def index
     @conversations = @contact_inbox.hmac_verified? ? @contact.conversations : @contact_inbox.conversations
   end
 
+  def show; end
+
   def create
     @conversation = create_conversation
   end
 
+  def toggle_status
+    # Check if the conversation is already resolved to prevent redundant operations
+    return if @conversation.resolved?
+
+    # Assign the conversation's contact as the resolver
+    # This step attributes the resolution action to the contact involved in the conversation
+    # If this assignment is not made, the system implicitly becomes the resolver by default
+    Current.contact = @conversation.contact
+
+    # Update the conversation's status to 'resolved' to reflect its closure
+    @conversation.status = :resolved
+    @conversation.save!
+  end
+
   def toggle_typing
     case params[:typing_status]
     when 'on'
@@ -30,7 +46,11 @@ class Public::Api::V1::Inboxes::ConversationsController < Public::Api::V1::Inbox
   private
 
   def set_conversation
-    @conversation = @contact_inbox.contact.conversations.find_by!(display_id: params[:id])
+    @conversation = if @contact_inbox.hmac_verified?
+                      @contact_inbox.contact.conversations.find_by!(display_id: params[:id])
+                    else
+                      @contact_inbox.conversations.find_by!(display_id: params[:id])
+                    end
   end
 
   def create_conversation

app/controllers/super_admin/app_configs_controller.rb

@@ -34,7 +34,7 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
   def allowed_configs
     @allowed_configs = case @config
                        when 'facebook'
-                         %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT]
+                         %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT]
                        when 'email'
                          ['MAILER_INBOUND_EMAIL_DOMAIN']
                        else

app/finders/conversation_finder.rb

@@ -169,6 +169,12 @@ class ConversationFinder
     )
 
     sort_by, sort_order = SORT_OPTIONS[params[:sort_by]] || SORT_OPTIONS['last_activity_at_desc']
-    @conversations.send(sort_by, sort_order).page(current_page).per(ENV.fetch('CONVERSATION_RESULTS_PER_PAGE', '25').to_i)
+    @conversations = @conversations.send(sort_by, sort_order)
+
+    if params[:updated_within].present?
+      @conversations.where('conversations.updated_at > ?', Time.zone.now - params[:updated_within].to_i.seconds)
+    else
+      @conversations.page(current_page).per(ENV.fetch('CONVERSATION_RESULTS_PER_PAGE', '25').to_i)
+    end
   end
 end

app/finders/notification_finder.rb

@@ -10,8 +10,8 @@ class NotificationFinder
     set_up
   end
 
-  def perform
-    notifications
+  def notifications
+    @notifications.page(current_page).per(RESULTS_PER_PAGE).order(last_activity_at: sort_order)
   end
 
   def unread_count
@@ -26,27 +26,31 @@ class NotificationFinder
 
   def set_up
     find_all_notifications
-    filter_by_read_status
-    filter_by_status
+    filter_snoozed_notifications
+    fitler_read_notifications
   end
 
   def find_all_notifications
     @notifications = current_user.notifications.where(account_id: @current_account.id)
   end
 
-  def filter_by_status
-    @notifications = @notifications.where('snoozed_until > ?', DateTime.now.utc) if params[:status] == 'snoozed'
+  def filter_snoozed_notifications
+    @notifications = @notifications.where(snoozed_until: nil) unless type_included?('snoozed')
   end
 
-  def filter_by_read_status
-    @notifications = @notifications.where.not(read_at: nil) if params[:type] == 'read'
+  def fitler_read_notifications
+    @notifications = @notifications.where(read_at: nil) unless type_included?('read')
+  end
+
+  def type_included?(type)
+    (params[:includes] || []).include?(type)
   end
 
   def current_page
     params[:page] || 1
   end
 
-  def notifications
-    @notifications.page(current_page).per(RESULTS_PER_PAGE).order(last_activity_at: params[:sort_order] || :desc)
+  def sort_order
+    params[:sort_order] || :desc
   end
 end

app/javascript/dashboard/App.vue

@@ -8,8 +8,8 @@
   >
     <update-banner :latest-chatwoot-version="latestChatwootVersion" />
     <template v-if="currentAccountId">
-      <pending-email-verification-banner />
-      <payment-pending-banner />
+      <pending-email-verification-banner v-if="hideOnOnboardingView" />
+      <payment-pending-banner v-if="hideOnOnboardingView" />
       <upgrade-banner />
     </template>
     <transition name="fade" mode="out-in">
@@ -38,6 +38,7 @@ import vueActionCable from './helper/actionCable';
 import WootSnackbarBox from './components/SnackbarContainer.vue';
 import rtlMixin from 'shared/mixins/rtlMixin';
 import { setColorTheme } from './helper/themeHelper';
+import { isOnOnboardingView } from 'v3/helpers/RouteHelper';
 import {
   registerSubscription,
   verifyServiceWorkerExistence,
@@ -79,6 +80,9 @@ export default {
       const { accounts = [] } = this.currentUser || {};
       return accounts.length > 0;
     },
+    hideOnOnboardingView() {
+      return !isOnOnboardingView(this.$route);
+    },
   },
 
   watch: {

app/javascript/dashboard/api/agents.js

@@ -1,9 +1,17 @@
+/* global axios */
+
 import ApiClient from './ApiClient';
 
 class Agents extends ApiClient {
   constructor() {
     super('agents', { accountScoped: true });
   }
+
+  bulkInvite({ emails }) {
+    return axios.post(`${this.url}/bulk_create`, {
+      emails,
+    });
+  }
 }
 
 export default new Agents();

app/javascript/dashboard/api/notifications.js

@@ -7,12 +7,13 @@ class NotificationsAPI extends ApiClient {
   }
 
   get({ page, status, type, sortOrder }) {
+    const includesFilter = [status, type].filter(value => !!value);
+
     return axios.get(this.url, {
       params: {
         page,
-        status,
-        type,
         sort_order: sortOrder,
+        includes: includesFilter,
       },
     });
   }

app/javascript/dashboard/api/sla.js

@@ -0,0 +1,9 @@
+import ApiClient from './ApiClient';
+
+class SlaAPI extends ApiClient {
+  constructor() {
+    super('sla_policies', { accountScoped: true });
+  }
+}
+
+export default new SlaAPI();

app/javascript/dashboard/api/specs/agents.spec.js

@@ -10,4 +10,29 @@ describe('#AgentAPI', () => {
     expect(agents).toHaveProperty('update');
     expect(agents).toHaveProperty('delete');
   });
+
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('#bulkInvite', () => {
+      agents.bulkInvite({ emails: ['hello@hi.com'] });
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/agents/bulk_create',
+        {
+          emails: ['hello@hi.com'],
+        }
+      );
+    });
+  });
 });

app/javascript/dashboard/api/specs/notifications.spec.js

@@ -27,20 +27,36 @@ describe('#NotificationAPI', () => {
       window.axios = originalAxios;
     });
 
-    it('#get', () => {
-      notificationsAPI.get({
-        page: 1,
-        status: 'read',
-        type: 'Conversation',
-        sortOrder: 'desc',
-      });
-      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/notifications', {
-        params: {
+    describe('#get', () => {
+      it('generates the API call if both params are available', () => {
+        notificationsAPI.get({
           page: 1,
-          status: 'read',
-          type: 'Conversation',
-          sort_order: 'desc',
-        },
+          status: 'snoozed',
+          type: 'read',
+          sortOrder: 'desc',
+        });
+        expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/notifications', {
+          params: {
+            page: 1,
+            sort_order: 'desc',
+            includes: ['snoozed', 'read'],
+          },
+        });
+      });
+
+      it('generates the API call if one of the params are available', () => {
+        notificationsAPI.get({
+          page: 1,
+          type: 'read',
+          sortOrder: 'desc',
+        });
+        expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/notifications', {
+          params: {
+            page: 1,
+            sort_order: 'desc',
+            includes: ['read'],
+          },
+        });
       });
     });
 

app/javascript/dashboard/components/layout/config/sidebarItems/settings.js

@@ -39,6 +39,7 @@ const settings = accountId => ({
     'settings_teams_finish',
     'settings_teams_list',
     'settings_teams_new',
+    'sla_list',
   ],
   menuItems: [
     {
@@ -158,6 +159,15 @@ const settings = accountId => ({
       featureFlag: FEATURE_FLAGS.AUDIT_LOGS,
       beta: true,
     },
+    {
+      icon: 'key',
+      label: 'SLA',
+      hasSubMenu: false,
+      toState: frontendURL(`accounts/${accountId}/settings/sla/list`),
+      toStateName: 'sla_list',
+      featureFlag: FEATURE_FLAGS.SLA,
+      beta: true,
+    },
   ],
 });
 

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -753,7 +753,7 @@ export default {
 }
 
 .ProseMirror-prompt {
-  @apply z-50 bg-slate-25 dark:bg-slate-700 rounded-md border border-solid border-slate-75 dark:border-slate-800;
+  @apply z-[9999] bg-slate-25 dark:bg-slate-700 rounded-md border border-solid border-slate-75 dark:border-slate-800 shadow-lg;
 
   h5 {
     @apply dark:text-slate-25 text-slate-800;

app/javascript/dashboard/components/widgets/conversation/specs/MoreActions.spec.js

@@ -78,7 +78,7 @@ describe('MoveActions', () => {
 
       expect(window.bus.$emit).toBeCalledWith(
         'newToastMessage',
-        'This conversation is muted for 6 hours',
+        'This contact is blocked successfully. You will not be notified of any future conversations.',
         undefined
       );
     });
@@ -104,7 +104,7 @@ describe('MoveActions', () => {
 
       expect(window.bus.$emit).toBeCalledWith(
         'newToastMessage',
-        'This conversation is unmuted',
+        'This contact is unblocked successfully.',
         undefined
       );
     });

app/javascript/dashboard/featureFlags.js

@@ -18,4 +18,5 @@ export const FEATURE_FLAGS = {
   AUDIT_LOGS: 'audit_logs',
   INSERT_ARTICLE_IN_REPLY: 'insert_article_in_reply',
   INBOX_VIEW: 'inbox_view',
+  SLA: 'sla',
 };

app/javascript/dashboard/helper/AnalyticsHelper/events.js

@@ -111,3 +111,9 @@ export const INBOX_EVENTS = Object.freeze({
   DELETE_NOTIFICATION: 'Deleted notification',
   DELETE_ALL_NOTIFICATIONS: 'Deleted all notifications',
 });
+
+export const SLA_EVENTS = Object.freeze({
+  CREATE: 'Created an SLA',
+  UPDATE: 'Updated an SLA',
+  DELETED: 'Deleted an SLA',
+});

app/javascript/dashboard/helper/automationHelper.js

@@ -129,7 +129,13 @@ export const agentList = agents => [
   ...(agents || []),
 ];
 
-export const getActionOptions = ({ agents, teams, labels, type }) => {
+export const getActionOptions = ({
+  agents,
+  teams,
+  labels,
+  slaPolicies,
+  type,
+}) => {
   const actionsMap = {
     assign_agent: agentList(agents),
     assign_team: teams,
@@ -137,6 +143,7 @@ export const getActionOptions = ({ agents, teams, labels, type }) => {
     add_label: generateConditionOptions(labels, 'title'),
     remove_label: generateConditionOptions(labels, 'title'),
     change_priority: PRIORITY_CONDITION_VALUES,
+    add_sla: slaPolicies,
   };
   return actionsMap[type];
 };

app/javascript/dashboard/i18n/locale/am/attributesMgmt.json

@@ -39,6 +39,17 @@
           "PLACEHOLDER": "Enter custom attribute key",
           "ERROR": "Key is required",
           "IN_VALID": "Invalid key"
+        },
+        "REGEX_PATTERN": {
+          "LABEL": "Regex Pattern",
+          "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+        },
+        "REGEX_CUE": {
+          "LABEL": "Regex Cue",
+          "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+        },
+        "ENABLE_REGEX": {
+          "LABEL": "Enable regex validation"
         }
       },
       "API": {
@@ -93,6 +104,17 @@
       "EMPTY_RESULT": {
         "404": "There are no custom attributes created",
         "NOT_FOUND": "There are no custom attributes configured"
+      },
+      "REGEX_PATTERN": {
+        "LABEL": "Regex Pattern",
+        "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+      },
+      "REGEX_CUE": {
+        "LABEL": "Regex Cue",
+        "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+      },
+      "ENABLE_REGEX": {
+        "LABEL": "Enable regex validation"
       }
     }
   }

app/javascript/dashboard/i18n/locale/am/contact.json

@@ -39,10 +39,10 @@
     },
     "MERGE_CONTACT": "Merge contact",
     "CONTACT_ACTIONS": "Contact actions",
-    "MUTE_CONTACT": "Mute Conversation",
-    "UNMUTE_CONTACT": "Unmute Conversation",
-    "MUTED_SUCCESS": "This conversation is muted for 6 hours",
-    "UNMUTED_SUCCESS": "This conversation is unmuted",
+    "MUTE_CONTACT": "Block Contact",
+    "UNMUTE_CONTACT": "Unblock Contact",
+    "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
+    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
     "SEND_TRANSCRIPT": "Send Transcript",
     "EDIT_LABEL": "Edit",
     "SIDEBAR_SECTIONS": {
@@ -79,7 +79,13 @@
     "TITLE": "Export Contacts",
     "DESC": "Export contacts to a CSV file.",
     "SUCCESS_MESSAGE": "Export is in progress. You will be notified on email when the export file is ready to download.",
-    "ERROR_MESSAGE": "There was an error, please try again"
+    "ERROR_MESSAGE": "There was an error, please try again",
+    "CONFIRM": {
+      "TITLE": "Export Contacts",
+      "MESSAGE": "Are you sure you want to export all contacts?",
+      "YES": "Yes, Export",
+      "NO": "No, Cancel"
+    }
   },
   "DELETE_NOTE": {
     "CONFIRM": {
@@ -339,7 +345,8 @@
     },
     "VALIDATIONS": {
       "REQUIRED": "Valid value is required",
-      "INVALID_URL": "Invalid URL"
+      "INVALID_URL": "Invalid URL",
+      "INVALID_INPUT": "Invalid Input"
     }
   },
   "MERGE_CONTACTS": {

app/javascript/dashboard/i18n/locale/am/generalSettings.json

@@ -112,7 +112,8 @@
       "REMOVE_LABEL": "Remove label from the conversation",
       "SETTINGS": "Settings",
       "AI_ASSIST": "AI Assist",
-      "APPEARANCE": "Appearance"
+      "APPEARANCE": "Appearance",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
     },
     "COMMANDS": {
       "GO_TO_CONVERSATION_DASHBOARD": "Go to Conversation Dashboard",
@@ -153,7 +154,8 @@
       "CHANGE_APPEARANCE": "Change Appearance",
       "LIGHT_MODE": "Light",
       "DARK_MODE": "Dark",
-      "SYSTEM_MODE": "System"
+      "SYSTEM_MODE": "System",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
     }
   },
   "DASHBOARD_APPS": {

app/javascript/dashboard/i18n/locale/am/helpCenter.json

@@ -324,7 +324,8 @@
         "LAST_EDITED": "Last edited"
       },
       "COLUMNS": {
-        "BY": "by"
+        "BY": "by",
+        "AUTHOR_NOT_AVAILABLE": "Author is not available"
       }
     },
     "EDIT_ARTICLE": {

app/javascript/dashboard/i18n/locale/am/inbox.json

@@ -0,0 +1,60 @@
+{
+  "INBOX": {
+    "LIST": {
+      "TITLE": "Inbox",
+      "DISPLAY_DROPDOWN": "Display",
+      "LOADING": "Fetching notifications",
+      "EOF": "All notifications loaded 🎉",
+      "404": "There are no active notifications in this group.",
+      "NO_NOTIFICATIONS": "No notifications",
+      "NOTE": "Notifications from all subscribed inboxes",
+      "SNOOZED_UNTIL": "Snoozed until",
+      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
+      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week"
+    },
+    "ACTION_HEADER": {
+      "SNOOZE": "Snooze notification",
+      "DELETE": "Delete notification"
+    },
+    "TYPES": {
+      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
+      "CONVERSATION_CREATION": "New conversation created",
+      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
+      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+    },
+    "MENU_ITEM": {
+      "MARK_AS_READ": "Mark as read",
+      "MARK_AS_UNREAD": "Mark as unread",
+      "SNOOZE": "Snooze",
+      "DELETE": "Delete",
+      "MARK_ALL_READ": "Mark all as read",
+      "DELETE_ALL": "Delete all",
+      "DELETE_ALL_READ": "Delete all read"
+    },
+    "DISPLAY_MENU": {
+      "SORT": "Sort",
+      "DISPLAY": "Display :",
+      "SORT_OPTIONS": {
+        "NEWEST": "Newest",
+        "OLDEST": "Oldest",
+        "PRIORITY": "Priority"
+      },
+      "DISPLAY_OPTIONS": {
+        "SNOOZED": "Snoozed",
+        "READ": "Read",
+        "LABELS": "Labels",
+        "CONVERSATION_ID": "Conversation ID"
+      }
+    },
+    "ALERTS": {
+      "MARK_AS_READ": "Notification marked as read",
+      "MARK_AS_UNREAD": "Notification marked as unread",
+      "SNOOZE": "Notification snoozed",
+      "DELETE": "Notification deleted",
+      "MARK_ALL_READ": "All notifications marked as read",
+      "DELETE_ALL": "All notifications deleted",
+      "DELETE_ALL_READ": "All read notifications deleted"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/am/inboxMgmt.json

@@ -569,7 +569,7 @@
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
       "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
-      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
+      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours visitors can be warned with a message and a pre-chat form.",
       "DAY": {
         "ENABLE": "Enable availability for this day",
         "UNAVAILABLE": "Unavailable",

app/javascript/dashboard/i18n/locale/am/settings.json

@@ -160,6 +160,9 @@
     "TRIAL_MESSAGE": "days trial remaining.",
     "TRAIL_BUTTON": "Buy Now",
     "DELETED_USER": "Deleted User",
+    "EMAIL_VERIFICATION_PENDING": "It seems that you haven't verified your email address yet. Please check your inbox for the verification email.",
+    "RESEND_VERIFICATION_MAIL": "Resend verification email",
+    "EMAIL_VERIFICATION_SENT": "Verification email has been sent. Please check your inbox.",
     "ACCOUNT_SUSPENDED": {
       "TITLE": "Account Suspended",
       "MESSAGE": "Your account is suspended. Please reach out to the support team for more information."
@@ -197,6 +200,7 @@
     "CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
     "SWITCH": "Switch",
     "CONVERSATIONS": "Conversations",
+    "INBOX": "Inbox",
     "ALL_CONVERSATIONS": "All Conversations",
     "MENTIONED_CONVERSATIONS": "Mentions",
     "PARTICIPATING_CONVERSATIONS": "Participating",
@@ -238,6 +242,7 @@
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
+    "SLA": "SLA",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Overview",
     "FACEBOOK_REAUTHORIZE": "Your Facebook connection has expired, please reconnect your Facebook page to continue services",

app/javascript/dashboard/i18n/locale/am/sla.json

@@ -0,0 +1,70 @@
+{
+  "SLA": {
+    "HEADER": "SLA",
+    "HEADER_BTN_TXT": "Add SLA",
+    "LOADING": "Fetching SLAs",
+    "SEARCH_404": "There are no items matching this query",
+    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
+    "LIST": {
+      "404": "There are no SLAs available in this account.",
+      "TITLE": "Manage SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "TABLE_HEADER": [
+        "Name",
+        "Description",
+        "FRT",
+        "NRT",
+        "RT",
+        "Business Hours"
+      ]
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "SLA Name",
+        "PLACEHOLDER": "SLA Name",
+        "REQUIRED_ERROR": "SLA name is required",
+        "MINIMUM_LENGTH_ERROR": "Minimum length 2 is required",
+        "VALID_ERROR": "Only Alphabets, Numbers, Hyphen and Underscore are allowed"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Description",
+        "PLACEHOLDER": "SLA for premium customers"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "LABEL": "First Response Time(Seconds)",
+        "PLACEHOLDER": "300 for 5 minutes"
+      },
+      "NEXT_RESPONSE_TIME": {
+        "LABEL": "Next Response Time(Seconds)",
+        "PLACEHOLDER": "600 for 10 minutes"
+      },
+      "RESOLUTION_TIME": {
+        "LABEL": "Resolution Time(Seconds)",
+        "PLACEHOLDER": "86400 for 1 day"
+      },
+      "BUSINESS_HOURS": {
+        "LABEL": "Business Hours",
+        "PLACEHOLDER": "Only during business hours"
+      },
+      "EDIT": "Edit",
+      "CREATE": "Create",
+      "DELETE": "Delete",
+      "CANCEL": "Cancel"
+    },
+    "ADD": {
+      "TITLE": "Add SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA added successfully",
+        "ERROR_MESSAGE": "There was an error, please try again"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit SLA",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "ERROR_MESSAGE": "There was an error, please try again"
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/ar/attributesMgmt.json

@@ -39,6 +39,17 @@
           "PLACEHOLDER": "أدخل مفتاح السمة المخصصة",
           "ERROR": "المفتاح مطلوب",
           "IN_VALID": "مفتاح غير صالح"
+        },
+        "REGEX_PATTERN": {
+          "LABEL": "Regex Pattern",
+          "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+        },
+        "REGEX_CUE": {
+          "LABEL": "Regex Cue",
+          "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+        },
+        "ENABLE_REGEX": {
+          "LABEL": "Enable regex validation"
         }
       },
       "API": {
@@ -93,6 +104,17 @@
       "EMPTY_RESULT": {
         "404": "لا توجد سمات مخصصة تم إنشاؤها",
         "NOT_FOUND": "لا توجد سمات مخصصة تم تكوينها"
+      },
+      "REGEX_PATTERN": {
+        "LABEL": "Regex Pattern",
+        "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+      },
+      "REGEX_CUE": {
+        "LABEL": "Regex Cue",
+        "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+      },
+      "ENABLE_REGEX": {
+        "LABEL": "Enable regex validation"
       }
     }
   }

app/javascript/dashboard/i18n/locale/ar/contact.json

@@ -39,10 +39,10 @@
     },
     "MERGE_CONTACT": "دمج جهة الاتصال",
     "CONTACT_ACTIONS": "إجراءات جهات الاتصال",
-    "MUTE_CONTACT": "كتم المحادثة",
-    "UNMUTE_CONTACT": "إلغاء كتم المحادثة",
-    "MUTED_SUCCESS": "تم كتم هذه المحادثة لمدة 6 ساعات",
-    "UNMUTED_SUCCESS": "تم إلغاء كتم هذه المحادثة",
+    "MUTE_CONTACT": "Block Contact",
+    "UNMUTE_CONTACT": "Unblock Contact",
+    "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
+    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
     "SEND_TRANSCRIPT": "إرسال النص",
     "EDIT_LABEL": "تعديل",
     "SIDEBAR_SECTIONS": {
@@ -79,7 +79,13 @@
     "TITLE": "Export Contacts",
     "DESC": "Export contacts to a CSV file.",
     "SUCCESS_MESSAGE": "Export is in progress, You will be notified via email when export file is ready to dowanlod.",
-    "ERROR_MESSAGE": "حدث خطأ، الرجاء المحاولة مرة أخرى"
+    "ERROR_MESSAGE": "حدث خطأ، الرجاء المحاولة مرة أخرى",
+    "CONFIRM": {
+      "TITLE": "Export Contacts",
+      "MESSAGE": "Are you sure you want to export all contacts?",
+      "YES": "Yes, Export",
+      "NO": "No, Cancel"
+    }
   },
   "DELETE_NOTE": {
     "CONFIRM": {
@@ -339,7 +345,8 @@
     },
     "VALIDATIONS": {
       "REQUIRED": "القيمة الصالحة مطلوبة",
-      "INVALID_URL": "عنوان URL غير صالح"
+      "INVALID_URL": "عنوان URL غير صالح",
+      "INVALID_INPUT": "Invalid Input"
     }
   },
   "MERGE_CONTACTS": {

app/javascript/dashboard/i18n/locale/ar/generalSettings.json

@@ -112,7 +112,8 @@
       "REMOVE_LABEL": "إزالة التسمية من المحادثة",
       "SETTINGS": "الإعدادات",
       "AI_ASSIST": "AI Assist",
-      "APPEARANCE": "Appearance"
+      "APPEARANCE": "Appearance",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
     },
     "COMMANDS": {
       "GO_TO_CONVERSATION_DASHBOARD": "الذهاب إلى لوحة المحادثة",
@@ -153,7 +154,8 @@
       "CHANGE_APPEARANCE": "Change Appearance",
       "LIGHT_MODE": "Light",
       "DARK_MODE": "Dark",
-      "SYSTEM_MODE": "System"
+      "SYSTEM_MODE": "System",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
     }
   },
   "DASHBOARD_APPS": {

app/javascript/dashboard/i18n/locale/ar/helpCenter.json

@@ -324,7 +324,8 @@
         "LAST_EDITED": "آخر تعديل"
       },
       "COLUMNS": {
-        "BY": "بواسطة"
+        "BY": "بواسطة",
+        "AUTHOR_NOT_AVAILABLE": "Author is not available"
       }
     },
     "EDIT_ARTICLE": {

app/javascript/dashboard/i18n/locale/ar/inbox.json

@@ -0,0 +1,60 @@
+{
+  "INBOX": {
+    "LIST": {
+      "TITLE": "صندوق الوارد",
+      "DISPLAY_DROPDOWN": "Display",
+      "LOADING": "Fetching notifications",
+      "EOF": "تم تحميل كافة الإشعارات 🎉",
+      "404": "There are no active notifications in this group.",
+      "NO_NOTIFICATIONS": "No notifications",
+      "NOTE": "Notifications from all subscribed inboxes",
+      "SNOOZED_UNTIL": "Snoozed until",
+      "SNOOZED_UNTIL_TOMORROW": "غفوة حتى الغد",
+      "SNOOZED_UNTIL_NEXT_WEEK": "غفوة حتى الأسبوع القادم"
+    },
+    "ACTION_HEADER": {
+      "SNOOZE": "Snooze notification",
+      "DELETE": "Delete notification"
+    },
+    "TYPES": {
+      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
+      "CONVERSATION_CREATION": "New conversation created",
+      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
+      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+    },
+    "MENU_ITEM": {
+      "MARK_AS_READ": "Mark as read",
+      "MARK_AS_UNREAD": "وضع علامة كغير مقروء",
+      "SNOOZE": "غفوة",
+      "DELETE": "حذف",
+      "MARK_ALL_READ": "تحديد الكل كمقروء",
+      "DELETE_ALL": "Delete all",
+      "DELETE_ALL_READ": "Delete all read"
+    },
+    "DISPLAY_MENU": {
+      "SORT": "Sort",
+      "DISPLAY": "Display :",
+      "SORT_OPTIONS": {
+        "NEWEST": "Newest",
+        "OLDEST": "Oldest",
+        "PRIORITY": "الأولوية"
+      },
+      "DISPLAY_OPTIONS": {
+        "SNOOZED": "غفوة",
+        "READ": "قرائة",
+        "LABELS": "الوسوم",
+        "CONVERSATION_ID": "Conversation ID"
+      }
+    },
+    "ALERTS": {
+      "MARK_AS_READ": "Notification marked as read",
+      "MARK_AS_UNREAD": "Notification marked as unread",
+      "SNOOZE": "Notification snoozed",
+      "DELETE": "Notification deleted",
+      "MARK_ALL_READ": "All notifications marked as read",
+      "DELETE_ALL": "All notifications deleted",
+      "DELETE_ALL_READ": "All read notifications deleted"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -569,7 +569,7 @@
       "UPDATE": "تحديث إعدادات ساعات العمل",
       "TOGGLE_AVAILABILITY": "تمكين توافر العمل لهذا البريد الوارد",
       "UNAVAILABLE_MESSAGE_LABEL": "رسالة غير متاح للزائرين",
-      "TOGGLE_HELP": "تمكين توفر العمل سيظهر الساعات المتاحة على أداة الدردشة المباشرة حتى لو كان جميع الوكلاء غير متصلين بالإنترنت. خارج الساعات المتاحة يمكن تحذير الزوار برسالة ونموذج ما قبل الدردشة.",
+      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours visitors can be warned with a message and a pre-chat form.",
       "DAY": {
         "ENABLE": "تمكين التوفر لهذا اليوم",
         "UNAVAILABLE": "غير متوفر",

app/javascript/dashboard/i18n/locale/ar/settings.json

@@ -160,6 +160,9 @@
     "TRIAL_MESSAGE": "أيام متبقية من الفترة التجريبية.",
     "TRAIL_BUTTON": "اشترك الآن",
     "DELETED_USER": "حذف المستخدم",
+    "EMAIL_VERIFICATION_PENDING": "It seems that you haven't verified your email address yet. Please check your inbox for the verification email.",
+    "RESEND_VERIFICATION_MAIL": "Resend verification email",
+    "EMAIL_VERIFICATION_SENT": "Verification email has been sent. Please check your inbox.",
     "ACCOUNT_SUSPENDED": {
       "TITLE": "تم تعليق الحساب",
       "MESSAGE": "تم تعليق حسابك. يرجى الاتصال بفريق الدعم للمزيد من المعلومات."
@@ -197,6 +200,7 @@
     "CURRENTLY_VIEWING_ACCOUNT": "مشاهدة حاليا:",
     "SWITCH": "تبديل",
     "CONVERSATIONS": "المحادثات",
+    "INBOX": "صندوق الوارد",
     "ALL_CONVERSATIONS": "كل المحادثات",
     "MENTIONED_CONVERSATIONS": "الإشارات",
     "PARTICIPATING_CONVERSATIONS": "شارك",
@@ -238,6 +242,7 @@
     "REPORTS_INBOX": "صندوق الوارد",
     "REPORTS_TEAM": "الفريق",
     "SET_AVAILABILITY_TITLE": "تعيين نفسك كـ",
+    "SLA": "SLA",
     "BETA": "تجريبي",
     "REPORTS_OVERVIEW": "نظرة عامة",
     "FACEBOOK_REAUTHORIZE": "انتهت صلاحية اتصال الفيسبوك الخاص بك، يرجى إعادة الاتصال بصفحة الفيسبوك الخاصة بك لمواصلة الخدمات",

app/javascript/dashboard/i18n/locale/ar/sla.json

@@ -0,0 +1,70 @@
+{
+  "SLA": {
+    "HEADER": "SLA",
+    "HEADER_BTN_TXT": "Add SLA",
+    "LOADING": "Fetching SLAs",
+    "SEARCH_404": "لا توجد عناصر مطابقة لهذا الاستعلام",
+    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
+    "LIST": {
+      "404": "There are no SLAs available in this account.",
+      "TITLE": "Manage SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "TABLE_HEADER": [
+        "الاسم",
+        "الوصف",
+        "FRT",
+        "NRT",
+        "RT",
+        "ساعات العمل"
+      ]
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "SLA Name",
+        "PLACEHOLDER": "SLA Name",
+        "REQUIRED_ERROR": "SLA name is required",
+        "MINIMUM_LENGTH_ERROR": "الحد الأدنى للطول 2 مطلوب",
+        "VALID_ERROR": "مسموح فقط بالابجدية,الارقام, -, _"
+      },
+      "DESCRIPTION": {
+        "LABEL": "الوصف",
+        "PLACEHOLDER": "SLA for premium customers"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "LABEL": "First Response Time(Seconds)",
+        "PLACEHOLDER": "300 for 5 minutes"
+      },
+      "NEXT_RESPONSE_TIME": {
+        "LABEL": "Next Response Time(Seconds)",
+        "PLACEHOLDER": "600 for 10 minutes"
+      },
+      "RESOLUTION_TIME": {
+        "LABEL": "Resolution Time(Seconds)",
+        "PLACEHOLDER": "86400 for 1 day"
+      },
+      "BUSINESS_HOURS": {
+        "LABEL": "ساعات العمل",
+        "PLACEHOLDER": "Only during business hours"
+      },
+      "EDIT": "تعديل",
+      "CREATE": "إنشاء",
+      "DELETE": "حذف",
+      "CANCEL": "إلغاء"
+    },
+    "ADD": {
+      "TITLE": "Add SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA added successfully",
+        "ERROR_MESSAGE": "حدث خطأ، الرجاء المحاولة مرة أخرى"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit SLA",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "ERROR_MESSAGE": "حدث خطأ، الرجاء المحاولة مرة أخرى"
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/ar/whatsappTemplates.json

@@ -2,7 +2,7 @@
     "WHATSAPP_TEMPLATES": {
         "MODAL": {
             "TITLE": "قوالب Whatsapp",
-            "SUBTITLE": "حدد قالب ما تريد إرساله",
+            "SUBTITLE": "حدد القالب الذي تريد إرساله",
             "TEMPLATE_SELECTED_SUBTITLE": "معالجة %{templateName}"
         },
         "PICKER": {

app/javascript/dashboard/i18n/locale/bg/attributesMgmt.json

@@ -39,6 +39,17 @@
           "PLACEHOLDER": "Enter custom attribute key",
           "ERROR": "Key is required",
           "IN_VALID": "Невалиден ключ"
+        },
+        "REGEX_PATTERN": {
+          "LABEL": "Regex Pattern",
+          "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+        },
+        "REGEX_CUE": {
+          "LABEL": "Regex Cue",
+          "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+        },
+        "ENABLE_REGEX": {
+          "LABEL": "Enable regex validation"
         }
       },
       "API": {
@@ -93,6 +104,17 @@
       "EMPTY_RESULT": {
         "404": "Няма създадени персонализирани атрибути",
         "NOT_FOUND": "Няма настроени персонализирани атрибути"
+      },
+      "REGEX_PATTERN": {
+        "LABEL": "Regex Pattern",
+        "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+      },
+      "REGEX_CUE": {
+        "LABEL": "Regex Cue",
+        "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+      },
+      "ENABLE_REGEX": {
+        "LABEL": "Enable regex validation"
       }
     }
   }

app/javascript/dashboard/i18n/locale/bg/contact.json

@@ -39,10 +39,10 @@
     },
     "MERGE_CONTACT": "Обединяване на контакти",
     "CONTACT_ACTIONS": "Действия за контакта",
-    "MUTE_CONTACT": "Заглушаване на разговора",
-    "UNMUTE_CONTACT": "Пускане звука на разговора",
-    "MUTED_SUCCESS": "Този разговор е заглушен за 6 часа",
-    "UNMUTED_SUCCESS": "Този разговор е с пуснат звук",
+    "MUTE_CONTACT": "Block Contact",
+    "UNMUTE_CONTACT": "Unblock Contact",
+    "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
+    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
     "SEND_TRANSCRIPT": "Изпрати копие",
     "EDIT_LABEL": "Редактирай",
     "SIDEBAR_SECTIONS": {
@@ -79,7 +79,13 @@
     "TITLE": "Export Contacts",
     "DESC": "Export contacts to a CSV file.",
     "SUCCESS_MESSAGE": "Export is in progress, You will be notified via email when export file is ready to dowanlod.",
-    "ERROR_MESSAGE": "Възникна грешка, моля опитайте отново"
+    "ERROR_MESSAGE": "Възникна грешка, моля опитайте отново",
+    "CONFIRM": {
+      "TITLE": "Export Contacts",
+      "MESSAGE": "Are you sure you want to export all contacts?",
+      "YES": "Yes, Export",
+      "NO": "No, Cancel"
+    }
   },
   "DELETE_NOTE": {
     "CONFIRM": {
@@ -339,7 +345,8 @@
     },
     "VALIDATIONS": {
       "REQUIRED": "Необходима е валидна стойност",
-      "INVALID_URL": "Невалиден URL"
+      "INVALID_URL": "Невалиден URL",
+      "INVALID_INPUT": "Invalid Input"
     }
   },
   "MERGE_CONTACTS": {

app/javascript/dashboard/i18n/locale/bg/generalSettings.json

@@ -112,7 +112,8 @@
       "REMOVE_LABEL": "Remove label from the conversation",
       "SETTINGS": "Settings",
       "AI_ASSIST": "AI Assist",
-      "APPEARANCE": "Appearance"
+      "APPEARANCE": "Appearance",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
     },
     "COMMANDS": {
       "GO_TO_CONVERSATION_DASHBOARD": "Go to Conversation Dashboard",
@@ -153,7 +154,8 @@
       "CHANGE_APPEARANCE": "Change Appearance",
       "LIGHT_MODE": "Light",
       "DARK_MODE": "Dark",
-      "SYSTEM_MODE": "System"
+      "SYSTEM_MODE": "System",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
     }
   },
   "DASHBOARD_APPS": {

app/javascript/dashboard/i18n/locale/bg/helpCenter.json

@@ -324,7 +324,8 @@
         "LAST_EDITED": "Last edited"
       },
       "COLUMNS": {
-        "BY": "by"
+        "BY": "by",
+        "AUTHOR_NOT_AVAILABLE": "Author is not available"
       }
     },
     "EDIT_ARTICLE": {

app/javascript/dashboard/i18n/locale/bg/inbox.json

@@ -0,0 +1,60 @@
+{
+  "INBOX": {
+    "LIST": {
+      "TITLE": "Входяща кутия",
+      "DISPLAY_DROPDOWN": "Display",
+      "LOADING": "Fetching notifications",
+      "EOF": "All notifications loaded 🎉",
+      "404": "There are no active notifications in this group.",
+      "NO_NOTIFICATIONS": "No notifications",
+      "NOTE": "Notifications from all subscribed inboxes",
+      "SNOOZED_UNTIL": "Snoozed until",
+      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
+      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week"
+    },
+    "ACTION_HEADER": {
+      "SNOOZE": "Snooze notification",
+      "DELETE": "Delete notification"
+    },
+    "TYPES": {
+      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
+      "CONVERSATION_CREATION": "New conversation created",
+      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
+      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+    },
+    "MENU_ITEM": {
+      "MARK_AS_READ": "Mark as read",
+      "MARK_AS_UNREAD": "Mark as unread",
+      "SNOOZE": "Snooze",
+      "DELETE": "Изтрий",
+      "MARK_ALL_READ": "Mark all as read",
+      "DELETE_ALL": "Delete all",
+      "DELETE_ALL_READ": "Delete all read"
+    },
+    "DISPLAY_MENU": {
+      "SORT": "Sort",
+      "DISPLAY": "Display :",
+      "SORT_OPTIONS": {
+        "NEWEST": "Newest",
+        "OLDEST": "Oldest",
+        "PRIORITY": "Priority"
+      },
+      "DISPLAY_OPTIONS": {
+        "SNOOZED": "Отложен",
+        "READ": "Read",
+        "LABELS": "Етикети",
+        "CONVERSATION_ID": "Conversation ID"
+      }
+    },
+    "ALERTS": {
+      "MARK_AS_READ": "Notification marked as read",
+      "MARK_AS_UNREAD": "Notification marked as unread",
+      "SNOOZE": "Notification snoozed",
+      "DELETE": "Notification deleted",
+      "MARK_ALL_READ": "All notifications marked as read",
+      "DELETE_ALL": "All notifications deleted",
+      "DELETE_ALL_READ": "All read notifications deleted"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json

@@ -569,7 +569,7 @@
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
       "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
-      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
+      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours visitors can be warned with a message and a pre-chat form.",
       "DAY": {
         "ENABLE": "Enable availability for this day",
         "UNAVAILABLE": "Unavailable",

app/javascript/dashboard/i18n/locale/bg/settings.json

@@ -160,6 +160,9 @@
     "TRIAL_MESSAGE": "days trial remaining.",
     "TRAIL_BUTTON": "Buy Now",
     "DELETED_USER": "Deleted User",
+    "EMAIL_VERIFICATION_PENDING": "It seems that you haven't verified your email address yet. Please check your inbox for the verification email.",
+    "RESEND_VERIFICATION_MAIL": "Resend verification email",
+    "EMAIL_VERIFICATION_SENT": "Verification email has been sent. Please check your inbox.",
     "ACCOUNT_SUSPENDED": {
       "TITLE": "Account Suspended",
       "MESSAGE": "Your account is suspended. Please reach out to the support team for more information."
@@ -197,6 +200,7 @@
     "CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
     "SWITCH": "Switch",
     "CONVERSATIONS": "Разговори",
+    "INBOX": "Входяща кутия",
     "ALL_CONVERSATIONS": "All Conversations",
     "MENTIONED_CONVERSATIONS": "Споменавания",
     "PARTICIPATING_CONVERSATIONS": "Participating",
@@ -238,6 +242,7 @@
     "REPORTS_INBOX": "Входяща кутия",
     "REPORTS_TEAM": "Team",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
+    "SLA": "SLA",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Overview",
     "FACEBOOK_REAUTHORIZE": "Your Facebook connection has expired, please reconnect your Facebook page to continue services",

app/javascript/dashboard/i18n/locale/bg/sla.json

@@ -0,0 +1,70 @@
+{
+  "SLA": {
+    "HEADER": "SLA",
+    "HEADER_BTN_TXT": "Add SLA",
+    "LOADING": "Fetching SLAs",
+    "SEARCH_404": "Няма резултати отговарящи на тази заявка",
+    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
+    "LIST": {
+      "404": "There are no SLAs available in this account.",
+      "TITLE": "Manage SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "TABLE_HEADER": [
+        "Име",
+        "Описание",
+        "FRT",
+        "NRT",
+        "RT",
+        "Business Hours"
+      ]
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "SLA Name",
+        "PLACEHOLDER": "SLA Name",
+        "REQUIRED_ERROR": "SLA name is required",
+        "MINIMUM_LENGTH_ERROR": "Minimum length 2 is required",
+        "VALID_ERROR": "Only Alphabets, Numbers, Hyphen and Underscore are allowed"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Описание",
+        "PLACEHOLDER": "SLA for premium customers"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "LABEL": "First Response Time(Seconds)",
+        "PLACEHOLDER": "300 for 5 minutes"
+      },
+      "NEXT_RESPONSE_TIME": {
+        "LABEL": "Next Response Time(Seconds)",
+        "PLACEHOLDER": "600 for 10 minutes"
+      },
+      "RESOLUTION_TIME": {
+        "LABEL": "Resolution Time(Seconds)",
+        "PLACEHOLDER": "86400 for 1 day"
+      },
+      "BUSINESS_HOURS": {
+        "LABEL": "Business Hours",
+        "PLACEHOLDER": "Only during business hours"
+      },
+      "EDIT": "Редактирай",
+      "CREATE": "Създаване",
+      "DELETE": "Изтрий",
+      "CANCEL": "Отмени"
+    },
+    "ADD": {
+      "TITLE": "Add SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA added successfully",
+        "ERROR_MESSAGE": "Възникна грешка, моля опитайте отново"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit SLA",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "ERROR_MESSAGE": "Възникна грешка, моля опитайте отново"
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/ca/attributesMgmt.json

@@ -39,6 +39,17 @@
           "PLACEHOLDER": "Enter custom attribute key",
           "ERROR": "Key is required",
           "IN_VALID": "Invalid key"
+        },
+        "REGEX_PATTERN": {
+          "LABEL": "Regex Pattern",
+          "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+        },
+        "REGEX_CUE": {
+          "LABEL": "Regex Cue",
+          "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+        },
+        "ENABLE_REGEX": {
+          "LABEL": "Enable regex validation"
         }
       },
       "API": {
@@ -93,6 +104,17 @@
       "EMPTY_RESULT": {
         "404": "There are no custom attributes created",
         "NOT_FOUND": "There are no custom attributes configured"
+      },
+      "REGEX_PATTERN": {
+        "LABEL": "Regex Pattern",
+        "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+      },
+      "REGEX_CUE": {
+        "LABEL": "Regex Cue",
+        "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+      },
+      "ENABLE_REGEX": {
+        "LABEL": "Enable regex validation"
       }
     }
   }

app/javascript/dashboard/i18n/locale/ca/contact.json

@@ -39,10 +39,10 @@
     },
     "MERGE_CONTACT": "Reagrupa contacte",
     "CONTACT_ACTIONS": "Accions de contacte",
-    "MUTE_CONTACT": "Silencia la conversa",
-    "UNMUTE_CONTACT": "Desactiva el silenci de la conversa",
-    "MUTED_SUCCESS": "Aquesta conversa s'ha silenciat durant 6 hores",
-    "UNMUTED_SUCCESS": "La conversa te desactivat el silenci",
+    "MUTE_CONTACT": "Block Contact",
+    "UNMUTE_CONTACT": "Unblock Contact",
+    "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
+    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
     "SEND_TRANSCRIPT": "Envia la transcripció",
     "EDIT_LABEL": "Edita",
     "SIDEBAR_SECTIONS": {
@@ -79,7 +79,13 @@
     "TITLE": "Export Contacts",
     "DESC": "Export contacts to a CSV file.",
     "SUCCESS_MESSAGE": "Export is in progress, You will be notified via email when export file is ready to dowanlod.",
-    "ERROR_MESSAGE": "S'ha produït un error; tornau-ho a provar"
+    "ERROR_MESSAGE": "S'ha produït un error; tornau-ho a provar",
+    "CONFIRM": {
+      "TITLE": "Export Contacts",
+      "MESSAGE": "Are you sure you want to export all contacts?",
+      "YES": "Yes, Export",
+      "NO": "No, Cancel"
+    }
   },
   "DELETE_NOTE": {
     "CONFIRM": {
@@ -339,7 +345,8 @@
     },
     "VALIDATIONS": {
       "REQUIRED": "Valid value is required",
-      "INVALID_URL": "Invalid URL"
+      "INVALID_URL": "Invalid URL",
+      "INVALID_INPUT": "Invalid Input"
     }
   },
   "MERGE_CONTACTS": {

app/javascript/dashboard/i18n/locale/ca/generalSettings.json

@@ -112,7 +112,8 @@
       "REMOVE_LABEL": "Remove label from the conversation",
       "SETTINGS": "Configuracions",
       "AI_ASSIST": "AI Assist",
-      "APPEARANCE": "Appearance"
+      "APPEARANCE": "Appearance",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
     },
     "COMMANDS": {
       "GO_TO_CONVERSATION_DASHBOARD": "Go to Conversation Dashboard",
@@ -153,7 +154,8 @@
       "CHANGE_APPEARANCE": "Change Appearance",
       "LIGHT_MODE": "Light",
       "DARK_MODE": "Dark",
-      "SYSTEM_MODE": "System"
+      "SYSTEM_MODE": "System",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
     }
   },
   "DASHBOARD_APPS": {

app/javascript/dashboard/i18n/locale/ca/helpCenter.json

@@ -324,7 +324,8 @@
         "LAST_EDITED": "Last edited"
       },
       "COLUMNS": {
-        "BY": "by"
+        "BY": "by",
+        "AUTHOR_NOT_AVAILABLE": "Author is not available"
       }
     },
     "EDIT_ARTICLE": {

app/javascript/dashboard/i18n/locale/ca/inbox.json

@@ -0,0 +1,60 @@
+{
+  "INBOX": {
+    "LIST": {
+      "TITLE": "Inbox",
+      "DISPLAY_DROPDOWN": "Display",
+      "LOADING": "Fetching notifications",
+      "EOF": "S'han carregat totes les notificacions 🎉",
+      "404": "There are no active notifications in this group.",
+      "NO_NOTIFICATIONS": "No notifications",
+      "NOTE": "Notifications from all subscribed inboxes",
+      "SNOOZED_UNTIL": "Snoozed until",
+      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
+      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week"
+    },
+    "ACTION_HEADER": {
+      "SNOOZE": "Snooze notification",
+      "DELETE": "Delete notification"
+    },
+    "TYPES": {
+      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
+      "CONVERSATION_CREATION": "New conversation created",
+      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
+      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+    },
+    "MENU_ITEM": {
+      "MARK_AS_READ": "Mark as read",
+      "MARK_AS_UNREAD": "Mark as unread",
+      "SNOOZE": "Snooze",
+      "DELETE": "Esborrar",
+      "MARK_ALL_READ": "Marcar tots com a llegits",
+      "DELETE_ALL": "Delete all",
+      "DELETE_ALL_READ": "Delete all read"
+    },
+    "DISPLAY_MENU": {
+      "SORT": "Sort",
+      "DISPLAY": "Display :",
+      "SORT_OPTIONS": {
+        "NEWEST": "Newest",
+        "OLDEST": "Oldest",
+        "PRIORITY": "Priority"
+      },
+      "DISPLAY_OPTIONS": {
+        "SNOOZED": "Posposat",
+        "READ": "Llegir",
+        "LABELS": "Etiquetes",
+        "CONVERSATION_ID": "Conversation ID"
+      }
+    },
+    "ALERTS": {
+      "MARK_AS_READ": "Notification marked as read",
+      "MARK_AS_UNREAD": "Notification marked as unread",
+      "SNOOZE": "Notification snoozed",
+      "DELETE": "Notification deleted",
+      "MARK_ALL_READ": "All notifications marked as read",
+      "DELETE_ALL": "All notifications deleted",
+      "DELETE_ALL_READ": "All read notifications deleted"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json

@@ -569,7 +569,7 @@
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
       "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
-      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
+      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours visitors can be warned with a message and a pre-chat form.",
       "DAY": {
         "ENABLE": "Enable availability for this day",
         "UNAVAILABLE": "Unavailable",

app/javascript/dashboard/i18n/locale/ca/settings.json

@@ -160,6 +160,9 @@
     "TRIAL_MESSAGE": "dies de prova restants.",
     "TRAIL_BUTTON": "Compra ara",
     "DELETED_USER": "Deleted User",
+    "EMAIL_VERIFICATION_PENDING": "It seems that you haven't verified your email address yet. Please check your inbox for the verification email.",
+    "RESEND_VERIFICATION_MAIL": "Resend verification email",
+    "EMAIL_VERIFICATION_SENT": "Verification email has been sent. Please check your inbox.",
     "ACCOUNT_SUSPENDED": {
       "TITLE": "Account Suspended",
       "MESSAGE": "Your account is suspended. Please reach out to the support team for more information."
@@ -197,6 +200,7 @@
     "CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
     "SWITCH": "Switch",
     "CONVERSATIONS": "Converses",
+    "INBOX": "Inbox",
     "ALL_CONVERSATIONS": "All Conversations",
     "MENTIONED_CONVERSATIONS": "Mencions",
     "PARTICIPATING_CONVERSATIONS": "Participating",
@@ -238,6 +242,7 @@
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
+    "SLA": "SLA",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Overview",
     "FACEBOOK_REAUTHORIZE": "La teva connexió a Facebook ha caducat, torna a connectar la vostra pàgina de Facebook per continuar els serveis",

app/javascript/dashboard/i18n/locale/ca/sla.json

@@ -0,0 +1,70 @@
+{
+  "SLA": {
+    "HEADER": "SLA",
+    "HEADER_BTN_TXT": "Add SLA",
+    "LOADING": "Fetching SLAs",
+    "SEARCH_404": "No hi ha articles que coincideixin amb aquesta consulta",
+    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
+    "LIST": {
+      "404": "There are no SLAs available in this account.",
+      "TITLE": "Manage SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "TABLE_HEADER": [
+        "Nom",
+        "Descripció",
+        "FRT",
+        "NRT",
+        "RT",
+        "Business Hours"
+      ]
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "SLA Name",
+        "PLACEHOLDER": "SLA Name",
+        "REQUIRED_ERROR": "SLA name is required",
+        "MINIMUM_LENGTH_ERROR": "Minimum length 2 is required",
+        "VALID_ERROR": "Only Alphabets, Numbers, Hyphen and Underscore are allowed"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Descripció",
+        "PLACEHOLDER": "SLA for premium customers"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "LABEL": "First Response Time(Seconds)",
+        "PLACEHOLDER": "300 for 5 minutes"
+      },
+      "NEXT_RESPONSE_TIME": {
+        "LABEL": "Next Response Time(Seconds)",
+        "PLACEHOLDER": "600 for 10 minutes"
+      },
+      "RESOLUTION_TIME": {
+        "LABEL": "Resolution Time(Seconds)",
+        "PLACEHOLDER": "86400 for 1 day"
+      },
+      "BUSINESS_HOURS": {
+        "LABEL": "Business Hours",
+        "PLACEHOLDER": "Only during business hours"
+      },
+      "EDIT": "Edita",
+      "CREATE": "Crear",
+      "DELETE": "Esborrar",
+      "CANCEL": "Cancel·la"
+    },
+    "ADD": {
+      "TITLE": "Add SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA added successfully",
+        "ERROR_MESSAGE": "S'ha produït un error; tornau-ho a provar"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit SLA",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "ERROR_MESSAGE": "S'ha produït un error; tornau-ho a provar"
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/cs/attributesMgmt.json

@@ -39,6 +39,17 @@
           "PLACEHOLDER": "Enter custom attribute key",
           "ERROR": "Key is required",
           "IN_VALID": "Invalid key"
+        },
+        "REGEX_PATTERN": {
+          "LABEL": "Regex Pattern",
+          "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+        },
+        "REGEX_CUE": {
+          "LABEL": "Regex Cue",
+          "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+        },
+        "ENABLE_REGEX": {
+          "LABEL": "Enable regex validation"
         }
       },
       "API": {
@@ -93,6 +104,17 @@
       "EMPTY_RESULT": {
         "404": "There are no custom attributes created",
         "NOT_FOUND": "There are no custom attributes configured"
+      },
+      "REGEX_PATTERN": {
+        "LABEL": "Regex Pattern",
+        "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+      },
+      "REGEX_CUE": {
+        "LABEL": "Regex Cue",
+        "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+      },
+      "ENABLE_REGEX": {
+        "LABEL": "Enable regex validation"
       }
     }
   }

app/javascript/dashboard/i18n/locale/cs/contact.json

@@ -39,10 +39,10 @@
     },
     "MERGE_CONTACT": "Merge contact",
     "CONTACT_ACTIONS": "Contact actions",
-    "MUTE_CONTACT": "Ztlumit konverzaci",
-    "UNMUTE_CONTACT": "Zrušit ztlumení konverzace",
-    "MUTED_SUCCESS": "Tato konverzace je ztlumena na 6 hodin",
-    "UNMUTED_SUCCESS": "Tato konverzace je odtlumena",
+    "MUTE_CONTACT": "Block Contact",
+    "UNMUTE_CONTACT": "Unblock Contact",
+    "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
+    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
     "SEND_TRANSCRIPT": "Poslat přepis",
     "EDIT_LABEL": "Upravit",
     "SIDEBAR_SECTIONS": {
@@ -79,7 +79,13 @@
     "TITLE": "Export Contacts",
     "DESC": "Export contacts to a CSV file.",
     "SUCCESS_MESSAGE": "Export is in progress, You will be notified via email when export file is ready to dowanlod.",
-    "ERROR_MESSAGE": "Došlo k chybě, zkuste to prosím znovu"
+    "ERROR_MESSAGE": "Došlo k chybě, zkuste to prosím znovu",
+    "CONFIRM": {
+      "TITLE": "Export Contacts",
+      "MESSAGE": "Are you sure you want to export all contacts?",
+      "YES": "Yes, Export",
+      "NO": "No, Cancel"
+    }
   },
   "DELETE_NOTE": {
     "CONFIRM": {
@@ -339,7 +345,8 @@
     },
     "VALIDATIONS": {
       "REQUIRED": "Valid value is required",
-      "INVALID_URL": "Invalid URL"
+      "INVALID_URL": "Invalid URL",
+      "INVALID_INPUT": "Invalid Input"
     }
   },
   "MERGE_CONTACTS": {

app/javascript/dashboard/i18n/locale/cs/generalSettings.json

@@ -112,7 +112,8 @@
       "REMOVE_LABEL": "Remove label from the conversation",
       "SETTINGS": "Nastavení",
       "AI_ASSIST": "AI Assist",
-      "APPEARANCE": "Appearance"
+      "APPEARANCE": "Appearance",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
     },
     "COMMANDS": {
       "GO_TO_CONVERSATION_DASHBOARD": "Go to Conversation Dashboard",
@@ -153,7 +154,8 @@
       "CHANGE_APPEARANCE": "Change Appearance",
       "LIGHT_MODE": "Light",
       "DARK_MODE": "Dark",
-      "SYSTEM_MODE": "System"
+      "SYSTEM_MODE": "System",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
     }
   },
   "DASHBOARD_APPS": {

app/javascript/dashboard/i18n/locale/cs/helpCenter.json

@@ -324,7 +324,8 @@
         "LAST_EDITED": "Last edited"
       },
       "COLUMNS": {
-        "BY": "by"
+        "BY": "by",
+        "AUTHOR_NOT_AVAILABLE": "Author is not available"
       }
     },
     "EDIT_ARTICLE": {

app/javascript/dashboard/i18n/locale/cs/inbox.json

@@ -0,0 +1,60 @@
+{
+  "INBOX": {
+    "LIST": {
+      "TITLE": "Inbox",
+      "DISPLAY_DROPDOWN": "Display",
+      "LOADING": "Fetching notifications",
+      "EOF": "All notifications loaded 🎉",
+      "404": "There are no active notifications in this group.",
+      "NO_NOTIFICATIONS": "No notifications",
+      "NOTE": "Notifications from all subscribed inboxes",
+      "SNOOZED_UNTIL": "Snoozed until",
+      "SNOOZED_UNTIL_TOMORROW": "Odloženo do zítřka",
+      "SNOOZED_UNTIL_NEXT_WEEK": "Odloženo do příštího týdne"
+    },
+    "ACTION_HEADER": {
+      "SNOOZE": "Snooze notification",
+      "DELETE": "Delete notification"
+    },
+    "TYPES": {
+      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
+      "CONVERSATION_CREATION": "New conversation created",
+      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
+      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+    },
+    "MENU_ITEM": {
+      "MARK_AS_READ": "Mark as read",
+      "MARK_AS_UNREAD": "Mark as unread",
+      "SNOOZE": "Odložit",
+      "DELETE": "Vymazat",
+      "MARK_ALL_READ": "Mark all as read",
+      "DELETE_ALL": "Delete all",
+      "DELETE_ALL_READ": "Delete all read"
+    },
+    "DISPLAY_MENU": {
+      "SORT": "Sort",
+      "DISPLAY": "Display :",
+      "SORT_OPTIONS": {
+        "NEWEST": "Newest",
+        "OLDEST": "Oldest",
+        "PRIORITY": "Priority"
+      },
+      "DISPLAY_OPTIONS": {
+        "SNOOZED": "Odložené",
+        "READ": "Přečtené",
+        "LABELS": "Štítky",
+        "CONVERSATION_ID": "Conversation ID"
+      }
+    },
+    "ALERTS": {
+      "MARK_AS_READ": "Notification marked as read",
+      "MARK_AS_UNREAD": "Notification marked as unread",
+      "SNOOZE": "Notification snoozed",
+      "DELETE": "Notification deleted",
+      "MARK_ALL_READ": "All notifications marked as read",
+      "DELETE_ALL": "All notifications deleted",
+      "DELETE_ALL_READ": "All read notifications deleted"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json

@@ -569,7 +569,7 @@
       "UPDATE": "Update business hours settings",
       "TOGGLE_AVAILABILITY": "Enable business availability for this inbox",
       "UNAVAILABLE_MESSAGE_LABEL": "Unavailable message for visitors",
-      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours vistors can be warned with a message and a pre-chat form.",
+      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours visitors can be warned with a message and a pre-chat form.",
       "DAY": {
         "ENABLE": "Enable availability for this day",
         "UNAVAILABLE": "Nedostupný",

app/javascript/dashboard/i18n/locale/cs/settings.json

@@ -160,6 +160,9 @@
     "TRIAL_MESSAGE": "dní zbývá zkušební verze.",
     "TRAIL_BUTTON": "Koupit nyní",
     "DELETED_USER": "Deleted User",
+    "EMAIL_VERIFICATION_PENDING": "It seems that you haven't verified your email address yet. Please check your inbox for the verification email.",
+    "RESEND_VERIFICATION_MAIL": "Resend verification email",
+    "EMAIL_VERIFICATION_SENT": "Verification email has been sent. Please check your inbox.",
     "ACCOUNT_SUSPENDED": {
       "TITLE": "Account Suspended",
       "MESSAGE": "Your account is suspended. Please reach out to the support team for more information."
@@ -197,6 +200,7 @@
     "CURRENTLY_VIEWING_ACCOUNT": "Currently viewing:",
     "SWITCH": "Switch",
     "CONVERSATIONS": "Konverzace",
+    "INBOX": "Inbox",
     "ALL_CONVERSATIONS": "All Conversations",
     "MENTIONED_CONVERSATIONS": "Zmínky",
     "PARTICIPATING_CONVERSATIONS": "Participating",
@@ -238,6 +242,7 @@
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
+    "SLA": "SLA",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Overview",
     "FACEBOOK_REAUTHORIZE": "Your Facebook connection has expired, please reconnect your Facebook page to continue services",

app/javascript/dashboard/i18n/locale/cs/sla.json

@@ -0,0 +1,70 @@
+{
+  "SLA": {
+    "HEADER": "SLA",
+    "HEADER_BTN_TXT": "Add SLA",
+    "LOADING": "Fetching SLAs",
+    "SEARCH_404": "Neexistují žádné položky odpovídající tomuto dotazu",
+    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
+    "LIST": {
+      "404": "There are no SLAs available in this account.",
+      "TITLE": "Manage SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "TABLE_HEADER": [
+        "Název",
+        "Description",
+        "FRT",
+        "NRT",
+        "RT",
+        "Pracovní doba"
+      ]
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "SLA Name",
+        "PLACEHOLDER": "SLA Name",
+        "REQUIRED_ERROR": "SLA name is required",
+        "MINIMUM_LENGTH_ERROR": "Minimum length 2 is required",
+        "VALID_ERROR": "Only Alphabets, Numbers, Hyphen and Underscore are allowed"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Description",
+        "PLACEHOLDER": "SLA for premium customers"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "LABEL": "First Response Time(Seconds)",
+        "PLACEHOLDER": "300 for 5 minutes"
+      },
+      "NEXT_RESPONSE_TIME": {
+        "LABEL": "Next Response Time(Seconds)",
+        "PLACEHOLDER": "600 for 10 minutes"
+      },
+      "RESOLUTION_TIME": {
+        "LABEL": "Resolution Time(Seconds)",
+        "PLACEHOLDER": "86400 for 1 day"
+      },
+      "BUSINESS_HOURS": {
+        "LABEL": "Pracovní doba",
+        "PLACEHOLDER": "Only during business hours"
+      },
+      "EDIT": "Upravit",
+      "CREATE": "Create",
+      "DELETE": "Vymazat",
+      "CANCEL": "Zrušit"
+    },
+    "ADD": {
+      "TITLE": "Add SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA added successfully",
+        "ERROR_MESSAGE": "Došlo k chybě, zkuste to prosím znovu"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit SLA",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "ERROR_MESSAGE": "Došlo k chybě, zkuste to prosím znovu"
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/da/attributesMgmt.json

@@ -39,6 +39,17 @@
           "PLACEHOLDER": "Angiv brugerdefineret attributnøgle",
           "ERROR": "Nøgle er påkrævet",
           "IN_VALID": "Ugyldig nøgle"
+        },
+        "REGEX_PATTERN": {
+          "LABEL": "Regex Pattern",
+          "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+        },
+        "REGEX_CUE": {
+          "LABEL": "Regex Cue",
+          "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+        },
+        "ENABLE_REGEX": {
+          "LABEL": "Enable regex validation"
         }
       },
       "API": {
@@ -93,6 +104,17 @@
       "EMPTY_RESULT": {
         "404": "Der er ingen brugerdefinerede attributter oprettet",
         "NOT_FOUND": "Der er ingen brugerdefinerede attributter konfigureret"
+      },
+      "REGEX_PATTERN": {
+        "LABEL": "Regex Pattern",
+        "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+      },
+      "REGEX_CUE": {
+        "LABEL": "Regex Cue",
+        "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+      },
+      "ENABLE_REGEX": {
+        "LABEL": "Enable regex validation"
       }
     }
   }

app/javascript/dashboard/i18n/locale/da/contact.json

@@ -39,10 +39,10 @@
     },
     "MERGE_CONTACT": "Sammenflet kontakt",
     "CONTACT_ACTIONS": "Kontakt handlinger",
-    "MUTE_CONTACT": "Gør Samtale Lydløs",
-    "UNMUTE_CONTACT": "Fjern Lydløs",
-    "MUTED_SUCCESS": "Denne samtale er gjort tavs i 6 timer",
-    "UNMUTED_SUCCESS": "Denne samtale er genaktiveret",
+    "MUTE_CONTACT": "Block Contact",
+    "UNMUTE_CONTACT": "Unblock Contact",
+    "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
+    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
     "SEND_TRANSCRIPT": "Send Udskrift",
     "EDIT_LABEL": "Rediger",
     "SIDEBAR_SECTIONS": {
@@ -79,7 +79,13 @@
     "TITLE": "Export Contacts",
     "DESC": "Export contacts to a CSV file.",
     "SUCCESS_MESSAGE": "Export is in progress, You will be notified via email when export file is ready to dowanlod.",
-    "ERROR_MESSAGE": "Der opstod en fejl. Prøv venligst igen"
+    "ERROR_MESSAGE": "Der opstod en fejl. Prøv venligst igen",
+    "CONFIRM": {
+      "TITLE": "Export Contacts",
+      "MESSAGE": "Are you sure you want to export all contacts?",
+      "YES": "Yes, Export",
+      "NO": "No, Cancel"
+    }
   },
   "DELETE_NOTE": {
     "CONFIRM": {
@@ -339,7 +345,8 @@
     },
     "VALIDATIONS": {
       "REQUIRED": "Gyldig værdi er påkrævet",
-      "INVALID_URL": "Ugyldig URL"
+      "INVALID_URL": "Ugyldig URL",
+      "INVALID_INPUT": "Invalid Input"
     }
   },
   "MERGE_CONTACTS": {

app/javascript/dashboard/i18n/locale/da/generalSettings.json

@@ -112,7 +112,8 @@
       "REMOVE_LABEL": "Fjern etiket fra samtalen",
       "SETTINGS": "Indstillinger",
       "AI_ASSIST": "AI Assist",
-      "APPEARANCE": "Appearance"
+      "APPEARANCE": "Appearance",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
     },
     "COMMANDS": {
       "GO_TO_CONVERSATION_DASHBOARD": "Gå til Konversationspanel",
@@ -153,7 +154,8 @@
       "CHANGE_APPEARANCE": "Change Appearance",
       "LIGHT_MODE": "Light",
       "DARK_MODE": "Dark",
-      "SYSTEM_MODE": "System"
+      "SYSTEM_MODE": "System",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
     }
   },
   "DASHBOARD_APPS": {

app/javascript/dashboard/i18n/locale/da/helpCenter.json

@@ -324,7 +324,8 @@
         "LAST_EDITED": "Sidst redigeret"
       },
       "COLUMNS": {
-        "BY": "af"
+        "BY": "af",
+        "AUTHOR_NOT_AVAILABLE": "Author is not available"
       }
     },
     "EDIT_ARTICLE": {

app/javascript/dashboard/i18n/locale/da/inbox.json

@@ -0,0 +1,60 @@
+{
+  "INBOX": {
+    "LIST": {
+      "TITLE": "Indbakke",
+      "DISPLAY_DROPDOWN": "Display",
+      "LOADING": "Fetching notifications",
+      "EOF": "All notifications loaded 🎉",
+      "404": "There are no active notifications in this group.",
+      "NO_NOTIFICATIONS": "No notifications",
+      "NOTE": "Notifications from all subscribed inboxes",
+      "SNOOZED_UNTIL": "Snoozed until",
+      "SNOOZED_UNTIL_TOMORROW": "Udsat til i morgen",
+      "SNOOZED_UNTIL_NEXT_WEEK": "Udsat indtil næste uge"
+    },
+    "ACTION_HEADER": {
+      "SNOOZE": "Snooze notification",
+      "DELETE": "Delete notification"
+    },
+    "TYPES": {
+      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
+      "CONVERSATION_CREATION": "New conversation created",
+      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
+      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+    },
+    "MENU_ITEM": {
+      "MARK_AS_READ": "Mark as read",
+      "MARK_AS_UNREAD": "Marker som ulæst",
+      "SNOOZE": "Udsæt",
+      "DELETE": "Slet",
+      "MARK_ALL_READ": "Mark all as read",
+      "DELETE_ALL": "Delete all",
+      "DELETE_ALL_READ": "Delete all read"
+    },
+    "DISPLAY_MENU": {
+      "SORT": "Sort",
+      "DISPLAY": "Display :",
+      "SORT_OPTIONS": {
+        "NEWEST": "Newest",
+        "OLDEST": "Oldest",
+        "PRIORITY": "Priority"
+      },
+      "DISPLAY_OPTIONS": {
+        "SNOOZED": "Udsat",
+        "READ": "Læst",
+        "LABELS": "Etiketter",
+        "CONVERSATION_ID": "Conversation ID"
+      }
+    },
+    "ALERTS": {
+      "MARK_AS_READ": "Notification marked as read",
+      "MARK_AS_UNREAD": "Notification marked as unread",
+      "SNOOZE": "Notification snoozed",
+      "DELETE": "Notification deleted",
+      "MARK_ALL_READ": "All notifications marked as read",
+      "DELETE_ALL": "All notifications deleted",
+      "DELETE_ALL_READ": "All read notifications deleted"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/da/inboxMgmt.json

@@ -569,7 +569,7 @@
       "UPDATE": "Opdater indstillinger for åbningstider",
       "TOGGLE_AVAILABILITY": "Aktiver forretningstilgængelighed for denne indbakke",
       "UNAVAILABLE_MESSAGE_LABEL": "Utilgængelig besked til besøgende",
-      "TOGGLE_HELP": "Aktivering af forretningstilgængelighed vil vise de tilgængelige timer på live chat widget, selvom alle agenter er offline. Udenfor tilgængelige timer kan livreddere advares med en besked og en pre-chat formular.",
+      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours visitors can be warned with a message and a pre-chat form.",
       "DAY": {
         "ENABLE": "Aktiver tilgængelighed for denne dag",
         "UNAVAILABLE": "Unavailable",

app/javascript/dashboard/i18n/locale/da/settings.json

@@ -160,6 +160,9 @@
     "TRIAL_MESSAGE": "dage prøveperiode tilbage.",
     "TRAIL_BUTTON": "Køb Nu",
     "DELETED_USER": "Slettet Bruger",
+    "EMAIL_VERIFICATION_PENDING": "It seems that you haven't verified your email address yet. Please check your inbox for the verification email.",
+    "RESEND_VERIFICATION_MAIL": "Resend verification email",
+    "EMAIL_VERIFICATION_SENT": "Verification email has been sent. Please check your inbox.",
     "ACCOUNT_SUSPENDED": {
       "TITLE": "Konto Suspenderet",
       "MESSAGE": "Din konto er suspenderet. Gå ud til supportteamet for mere information."
@@ -197,6 +200,7 @@
     "CURRENTLY_VIEWING_ACCOUNT": "Vises nu:",
     "SWITCH": "Skift",
     "CONVERSATIONS": "Samtaler",
+    "INBOX": "Indbakke",
     "ALL_CONVERSATIONS": "Alle Samtaler",
     "MENTIONED_CONVERSATIONS": "Omtaler",
     "PARTICIPATING_CONVERSATIONS": "Participating",
@@ -238,6 +242,7 @@
     "REPORTS_INBOX": "Indbakke",
     "REPORTS_TEAM": "Team",
     "SET_AVAILABILITY_TITLE": "Sæt dig selv som",
+    "SLA": "SLA",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Oversigt",
     "FACEBOOK_REAUTHORIZE": "Din Facebook-forbindelse er udløbet, tilslut venligst din Facebook-side igen for at fortsætte tjenesterne",

app/javascript/dashboard/i18n/locale/da/sla.json

@@ -0,0 +1,70 @@
+{
+  "SLA": {
+    "HEADER": "SLA",
+    "HEADER_BTN_TXT": "Add SLA",
+    "LOADING": "Fetching SLAs",
+    "SEARCH_404": "Der er ingen elementer, der matcher denne forespørgsel",
+    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
+    "LIST": {
+      "404": "There are no SLAs available in this account.",
+      "TITLE": "Manage SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "TABLE_HEADER": [
+        "Navn",
+        "Beskrivelse",
+        "FRT",
+        "NRT",
+        "RT",
+        "Forretningstider"
+      ]
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "SLA Name",
+        "PLACEHOLDER": "SLA Name",
+        "REQUIRED_ERROR": "SLA name is required",
+        "MINIMUM_LENGTH_ERROR": "Mindste længde 2 er påkrævet",
+        "VALID_ERROR": "Kun alfabeter, tal, bindestreger og understregning er tilladt"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Beskrivelse",
+        "PLACEHOLDER": "SLA for premium customers"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "LABEL": "First Response Time(Seconds)",
+        "PLACEHOLDER": "300 for 5 minutes"
+      },
+      "NEXT_RESPONSE_TIME": {
+        "LABEL": "Next Response Time(Seconds)",
+        "PLACEHOLDER": "600 for 10 minutes"
+      },
+      "RESOLUTION_TIME": {
+        "LABEL": "Resolution Time(Seconds)",
+        "PLACEHOLDER": "86400 for 1 day"
+      },
+      "BUSINESS_HOURS": {
+        "LABEL": "Forretningstider",
+        "PLACEHOLDER": "Only during business hours"
+      },
+      "EDIT": "Rediger",
+      "CREATE": "Opret",
+      "DELETE": "Slet",
+      "CANCEL": "Annuller"
+    },
+    "ADD": {
+      "TITLE": "Add SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA added successfully",
+        "ERROR_MESSAGE": "Der opstod en fejl. Prøv venligst igen"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit SLA",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "ERROR_MESSAGE": "Der opstod en fejl. Prøv venligst igen"
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/de/attributesMgmt.json

@@ -39,6 +39,17 @@
           "PLACEHOLDER": "Benutzerdefinierten Attributschlüssel eingeben",
           "ERROR": "Schlüssel ist erforderlich",
           "IN_VALID": "Ungültiger Schlüssel"
+        },
+        "REGEX_PATTERN": {
+          "LABEL": "Regex Pattern",
+          "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+        },
+        "REGEX_CUE": {
+          "LABEL": "Regex Cue",
+          "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+        },
+        "ENABLE_REGEX": {
+          "LABEL": "Enable regex validation"
         }
       },
       "API": {
@@ -93,6 +104,17 @@
       "EMPTY_RESULT": {
         "404": "Es wurden keine benutzerdefinierten Attribute erstellt",
         "NOT_FOUND": "Es sind keine benutzerdefinierten Attribute konfiguriert"
+      },
+      "REGEX_PATTERN": {
+        "LABEL": "Regex Pattern",
+        "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+      },
+      "REGEX_CUE": {
+        "LABEL": "Regex Cue",
+        "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+      },
+      "ENABLE_REGEX": {
+        "LABEL": "Enable regex validation"
       }
     }
   }

app/javascript/dashboard/i18n/locale/de/contact.json

@@ -39,10 +39,10 @@
     },
     "MERGE_CONTACT": "Kontakte zusammenführen",
     "CONTACT_ACTIONS": "Kontakt-Aktionen",
-    "MUTE_CONTACT": "Unterhaltung stummschalten",
-    "UNMUTE_CONTACT": "Unterhaltung entstummen",
-    "MUTED_SUCCESS": "Diese Unterhaltung ist für 6 Stunden auf stumm schalten",
-    "UNMUTED_SUCCESS": "Diese Unterhaltung ist nicht mehr stumm geschaltet",
+    "MUTE_CONTACT": "Block Contact",
+    "UNMUTE_CONTACT": "Unblock Contact",
+    "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
+    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
     "SEND_TRANSCRIPT": "Transkript senden",
     "EDIT_LABEL": "Bearbeiten",
     "SIDEBAR_SECTIONS": {
@@ -79,7 +79,13 @@
     "TITLE": "Kontakte exportieren",
     "DESC": "Kontakte als CSV exportieren.",
     "SUCCESS_MESSAGE": "Export is in progress, You will be notified via email when export file is ready to dowanlod.",
-    "ERROR_MESSAGE": "Es ist ein Fehler aufgetreten, bitte versuchen Sie es erneut"
+    "ERROR_MESSAGE": "Es ist ein Fehler aufgetreten, bitte versuchen Sie es erneut",
+    "CONFIRM": {
+      "TITLE": "Kontakte exportieren",
+      "MESSAGE": "Are you sure you want to export all contacts?",
+      "YES": "Yes, Export",
+      "NO": "No, Cancel"
+    }
   },
   "DELETE_NOTE": {
     "CONFIRM": {
@@ -339,7 +345,8 @@
     },
     "VALIDATIONS": {
       "REQUIRED": "Gültiger Wert ist erforderlich",
-      "INVALID_URL": "Ungültige URL"
+      "INVALID_URL": "Ungültige URL",
+      "INVALID_INPUT": "Invalid Input"
     }
   },
   "MERGE_CONTACTS": {

app/javascript/dashboard/i18n/locale/de/generalSettings.json

@@ -112,7 +112,8 @@
       "REMOVE_LABEL": "Label aus der Konversation entfernen",
       "SETTINGS": "Einstellungen",
       "AI_ASSIST": "AI Assist",
-      "APPEARANCE": "Appearance"
+      "APPEARANCE": "Appearance",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
     },
     "COMMANDS": {
       "GO_TO_CONVERSATION_DASHBOARD": "Zur Konversationsübersicht",
@@ -153,7 +154,8 @@
       "CHANGE_APPEARANCE": "Change Appearance",
       "LIGHT_MODE": "Light",
       "DARK_MODE": "Dark",
-      "SYSTEM_MODE": "System"
+      "SYSTEM_MODE": "System",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
     }
   },
   "DASHBOARD_APPS": {

app/javascript/dashboard/i18n/locale/de/helpCenter.json

@@ -324,7 +324,8 @@
         "LAST_EDITED": "Zuletzt bearbeitet"
       },
       "COLUMNS": {
-        "BY": "von"
+        "BY": "von",
+        "AUTHOR_NOT_AVAILABLE": "Author is not available"
       }
     },
     "EDIT_ARTICLE": {

app/javascript/dashboard/i18n/locale/de/inbox.json

@@ -0,0 +1,60 @@
+{
+  "INBOX": {
+    "LIST": {
+      "TITLE": "Posteingang",
+      "DISPLAY_DROPDOWN": "Display",
+      "LOADING": "Fetching notifications",
+      "EOF": "Alle Benachrichtigungen geladen 🎉",
+      "404": "There are no active notifications in this group.",
+      "NO_NOTIFICATIONS": "No notifications",
+      "NOTE": "Notifications from all subscribed inboxes",
+      "SNOOZED_UNTIL": "Stummschalten bis",
+      "SNOOZED_UNTIL_TOMORROW": "Schlummern bis morgen",
+      "SNOOZED_UNTIL_NEXT_WEEK": "Schlummern bis nächste Woche"
+    },
+    "ACTION_HEADER": {
+      "SNOOZE": "Snooze notification",
+      "DELETE": "Delete notification"
+    },
+    "TYPES": {
+      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
+      "CONVERSATION_CREATION": "New conversation created",
+      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
+      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+    },
+    "MENU_ITEM": {
+      "MARK_AS_READ": "Mark as read",
+      "MARK_AS_UNREAD": "Als ungelesen markieren",
+      "SNOOZE": "Erinnern",
+      "DELETE": "Löschen",
+      "MARK_ALL_READ": "Alle als gelesen markieren",
+      "DELETE_ALL": "Delete all",
+      "DELETE_ALL_READ": "Delete all read"
+    },
+    "DISPLAY_MENU": {
+      "SORT": "Sort",
+      "DISPLAY": "Display :",
+      "SORT_OPTIONS": {
+        "NEWEST": "Newest",
+        "OLDEST": "Oldest",
+        "PRIORITY": "Priorität"
+      },
+      "DISPLAY_OPTIONS": {
+        "SNOOZED": "Erinnern",
+        "READ": "Lesen",
+        "LABELS": "Labels",
+        "CONVERSATION_ID": "Conversation ID"
+      }
+    },
+    "ALERTS": {
+      "MARK_AS_READ": "Notification marked as read",
+      "MARK_AS_UNREAD": "Notification marked as unread",
+      "SNOOZE": "Notification snoozed",
+      "DELETE": "Notification deleted",
+      "MARK_ALL_READ": "All notifications marked as read",
+      "DELETE_ALL": "All notifications deleted",
+      "DELETE_ALL_READ": "All read notifications deleted"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/de/inboxMgmt.json

@@ -569,7 +569,7 @@
       "UPDATE": "Einstellungen für Geschäftszeiten aktualisieren",
       "TOGGLE_AVAILABILITY": "Geschäftszeiten für diesen Posteingang aktivieren",
       "UNAVAILABLE_MESSAGE_LABEL": "Nachricht für Besucher außerhalb Geschäftszeiten",
-      "TOGGLE_HELP": "Die Aktivierung der Geschäftsverfügbarkeit zeigt die verfügbaren Stunden auf dem Live-Chat-Widget an, auch wenn alle Agenten offline sind. Außerhalb der verfügbaren Stunden können Besucher mit einer Nachricht und einem Vor-Chat-Formular gewarnt werden.",
+      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours visitors can be warned with a message and a pre-chat form.",
       "DAY": {
         "ENABLE": "Verfügbarkeit für diesen Tag aktivieren",
         "UNAVAILABLE": "Nicht verfügbar",

app/javascript/dashboard/i18n/locale/de/settings.json

@@ -160,6 +160,9 @@
     "TRIAL_MESSAGE": "Tage der Testversion verbleibend.",
     "TRAIL_BUTTON": "Jetzt kaufen",
     "DELETED_USER": "Gelöschter Benutzer",
+    "EMAIL_VERIFICATION_PENDING": "It seems that you haven't verified your email address yet. Please check your inbox for the verification email.",
+    "RESEND_VERIFICATION_MAIL": "Resend verification email",
+    "EMAIL_VERIFICATION_SENT": "Verification email has been sent. Please check your inbox.",
     "ACCOUNT_SUSPENDED": {
       "TITLE": "Konto gesperrt",
       "MESSAGE": "Ihr Account wurde gesperrt. Wenden Sie sich für weitere Informationen bitte an das Support-Team."
@@ -197,6 +200,7 @@
     "CURRENTLY_VIEWING_ACCOUNT": "Wird gerade angezeigt:",
     "SWITCH": "Wechseln",
     "CONVERSATIONS": "Gespräche",
+    "INBOX": "Posteingang",
     "ALL_CONVERSATIONS": "Alle Konversationen",
     "MENTIONED_CONVERSATIONS": "Erwähnungen",
     "PARTICIPATING_CONVERSATIONS": "Beteiligt",
@@ -238,6 +242,7 @@
     "REPORTS_INBOX": "Posteingang",
     "REPORTS_TEAM": "Team",
     "SET_AVAILABILITY_TITLE": "Setzen Sie sich als",
+    "SLA": "SLA",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Übersicht",
     "FACEBOOK_REAUTHORIZE": "Ihre Facebook-Verbindung ist abgelaufen, bitte verbinden Sie sich erneut.",

app/javascript/dashboard/i18n/locale/de/sla.json

@@ -0,0 +1,70 @@
+{
+  "SLA": {
+    "HEADER": "SLA",
+    "HEADER_BTN_TXT": "Add SLA",
+    "LOADING": "Fetching SLAs",
+    "SEARCH_404": "Es gibt keine Elemente, die dieser Abfrage entsprechen",
+    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
+    "LIST": {
+      "404": "There are no SLAs available in this account.",
+      "TITLE": "Manage SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "TABLE_HEADER": [
+        "Name",
+        "Beschreibung",
+        "FRT",
+        "NRT",
+        "RT",
+        "Öffnungszeiten"
+      ]
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "SLA Name",
+        "PLACEHOLDER": "SLA Name",
+        "REQUIRED_ERROR": "SLA name is required",
+        "MINIMUM_LENGTH_ERROR": "Mindestlänge 2 wird benötigt",
+        "VALID_ERROR": "Nur Buchstaben, Zahlen, Binde- und Unterstriche sind erlaubt"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Beschreibung",
+        "PLACEHOLDER": "SLA for premium customers"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "LABEL": "First Response Time(Seconds)",
+        "PLACEHOLDER": "300 for 5 minutes"
+      },
+      "NEXT_RESPONSE_TIME": {
+        "LABEL": "Next Response Time(Seconds)",
+        "PLACEHOLDER": "600 for 10 minutes"
+      },
+      "RESOLUTION_TIME": {
+        "LABEL": "Resolution Time(Seconds)",
+        "PLACEHOLDER": "86400 for 1 day"
+      },
+      "BUSINESS_HOURS": {
+        "LABEL": "Öffnungszeiten",
+        "PLACEHOLDER": "Only during business hours"
+      },
+      "EDIT": "Bearbeiten",
+      "CREATE": "Erstellen",
+      "DELETE": "Löschen",
+      "CANCEL": "Stornieren"
+    },
+    "ADD": {
+      "TITLE": "Add SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA added successfully",
+        "ERROR_MESSAGE": "Es ist ein Fehler aufgetreten, bitte versuchen Sie es erneut"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit SLA",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "ERROR_MESSAGE": "Es ist ein Fehler aufgetreten, bitte versuchen Sie es erneut"
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/el/attributesMgmt.json

@@ -39,6 +39,17 @@
           "PLACEHOLDER": "Εισάγετε τον κωδικό της ιδιότητας",
           "ERROR": "Ο Κωδικός απαιτείται",
           "IN_VALID": "Μη έγκυρο κλειδί"
+        },
+        "REGEX_PATTERN": {
+          "LABEL": "Regex Pattern",
+          "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+        },
+        "REGEX_CUE": {
+          "LABEL": "Regex Cue",
+          "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+        },
+        "ENABLE_REGEX": {
+          "LABEL": "Enable regex validation"
         }
       },
       "API": {
@@ -93,6 +104,17 @@
       "EMPTY_RESULT": {
         "404": "Δεν δημιουργήθηκαν προσαρμοζόμενες ιδιότητες",
         "NOT_FOUND": "Δεν έχουν ρυθμιστεί προσαρμοζόμενες ιδιότητες"
+      },
+      "REGEX_PATTERN": {
+        "LABEL": "Regex Pattern",
+        "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+      },
+      "REGEX_CUE": {
+        "LABEL": "Regex Cue",
+        "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+      },
+      "ENABLE_REGEX": {
+        "LABEL": "Enable regex validation"
       }
     }
   }

app/javascript/dashboard/i18n/locale/el/contact.json

@@ -39,10 +39,10 @@
     },
     "MERGE_CONTACT": "Συγχώνευση επαφής",
     "CONTACT_ACTIONS": "Ενέργειες επαφής",
-    "MUTE_CONTACT": "Σίγαση Συνομιλίας",
-    "UNMUTE_CONTACT": "Επαναφορά Συνομιλίας",
-    "MUTED_SUCCESS": "Η συνομιλία είναι σε σίγαση (mute) για 6 ώρες",
-    "UNMUTED_SUCCESS": "Έγινε επαναφορά της συνομιλίας",
+    "MUTE_CONTACT": "Block Contact",
+    "UNMUTE_CONTACT": "Unblock Contact",
+    "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
+    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
     "SEND_TRANSCRIPT": "Αποστολή μεταγραφής",
     "EDIT_LABEL": "Επεξεργασία",
     "SIDEBAR_SECTIONS": {
@@ -79,7 +79,13 @@
     "TITLE": "Export Contacts",
     "DESC": "Export contacts to a CSV file.",
     "SUCCESS_MESSAGE": "Export is in progress, You will be notified via email when export file is ready to dowanlod.",
-    "ERROR_MESSAGE": "Υπήρξε ένα σφάλμα, παρακαλώ προσπαθήστε ξανά"
+    "ERROR_MESSAGE": "Υπήρξε ένα σφάλμα, παρακαλώ προσπαθήστε ξανά",
+    "CONFIRM": {
+      "TITLE": "Export Contacts",
+      "MESSAGE": "Are you sure you want to export all contacts?",
+      "YES": "Yes, Export",
+      "NO": "No, Cancel"
+    }
   },
   "DELETE_NOTE": {
     "CONFIRM": {
@@ -339,7 +345,8 @@
     },
     "VALIDATIONS": {
       "REQUIRED": "Απαιτείται έγκυρη τιμή",
-      "INVALID_URL": "Μη Έγκυρο URL"
+      "INVALID_URL": "Μη Έγκυρο URL",
+      "INVALID_INPUT": "Invalid Input"
     }
   },
   "MERGE_CONTACTS": {

app/javascript/dashboard/i18n/locale/el/generalSettings.json

@@ -112,7 +112,8 @@
       "REMOVE_LABEL": "Αφαίρεση ετικέτας από την συνομιλία",
       "SETTINGS": "Ρυθμίσεις",
       "AI_ASSIST": "AI Assist",
-      "APPEARANCE": "Appearance"
+      "APPEARANCE": "Appearance",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
     },
     "COMMANDS": {
       "GO_TO_CONVERSATION_DASHBOARD": "Μεταβείτε στον Πίνακα Συνομιλίων",
@@ -153,7 +154,8 @@
       "CHANGE_APPEARANCE": "Change Appearance",
       "LIGHT_MODE": "Light",
       "DARK_MODE": "Dark",
-      "SYSTEM_MODE": "System"
+      "SYSTEM_MODE": "System",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
     }
   },
   "DASHBOARD_APPS": {

app/javascript/dashboard/i18n/locale/el/helpCenter.json

@@ -324,7 +324,8 @@
         "LAST_EDITED": "Τελευταία επεξεργασία"
       },
       "COLUMNS": {
-        "BY": "από"
+        "BY": "από",
+        "AUTHOR_NOT_AVAILABLE": "Author is not available"
       }
     },
     "EDIT_ARTICLE": {

app/javascript/dashboard/i18n/locale/el/inbox.json

@@ -0,0 +1,60 @@
+{
+  "INBOX": {
+    "LIST": {
+      "TITLE": "Εισερχόμενα",
+      "DISPLAY_DROPDOWN": "Display",
+      "LOADING": "Fetching notifications",
+      "EOF": "All notifications loaded 🎉",
+      "404": "There are no active notifications in this group.",
+      "NO_NOTIFICATIONS": "No notifications",
+      "NOTE": "Notifications from all subscribed inboxes",
+      "SNOOZED_UNTIL": "Snoozed until",
+      "SNOOZED_UNTIL_TOMORROW": "Αναβλήθηκε μέχρι αύριο",
+      "SNOOZED_UNTIL_NEXT_WEEK": "Αναβολή έως την επόμενη εβδομάδα"
+    },
+    "ACTION_HEADER": {
+      "SNOOZE": "Snooze notification",
+      "DELETE": "Delete notification"
+    },
+    "TYPES": {
+      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
+      "CONVERSATION_CREATION": "New conversation created",
+      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
+      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+    },
+    "MENU_ITEM": {
+      "MARK_AS_READ": "Mark as read",
+      "MARK_AS_UNREAD": "Σήμανση ως μη αναγνωσμένο",
+      "SNOOZE": "Αναβολή",
+      "DELETE": "Διαγραφή",
+      "MARK_ALL_READ": "Mark all as read",
+      "DELETE_ALL": "Delete all",
+      "DELETE_ALL_READ": "Delete all read"
+    },
+    "DISPLAY_MENU": {
+      "SORT": "Sort",
+      "DISPLAY": "Display :",
+      "SORT_OPTIONS": {
+        "NEWEST": "Newest",
+        "OLDEST": "Oldest",
+        "PRIORITY": "Priority"
+      },
+      "DISPLAY_OPTIONS": {
+        "SNOOZED": "Αναβολή",
+        "READ": "Ανάγνωση",
+        "LABELS": "Ετικέτες",
+        "CONVERSATION_ID": "Conversation ID"
+      }
+    },
+    "ALERTS": {
+      "MARK_AS_READ": "Notification marked as read",
+      "MARK_AS_UNREAD": "Notification marked as unread",
+      "SNOOZE": "Notification snoozed",
+      "DELETE": "Notification deleted",
+      "MARK_ALL_READ": "All notifications marked as read",
+      "DELETE_ALL": "All notifications deleted",
+      "DELETE_ALL_READ": "All read notifications deleted"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/el/inboxMgmt.json

@@ -569,7 +569,7 @@
       "UPDATE": "Ενημέρωση ρυθμίσεων ωραρίου",
       "TOGGLE_AVAILABILITY": "Ενεργοποίηση διαθεσιμότητας ωραρίου για αυτό το κιβώτιο εισερχομένων",
       "UNAVAILABLE_MESSAGE_LABEL": "Μήνυμα μη διαθεσιμότητας για τους επισκέπτες",
-      "TOGGLE_HELP": "Η ενεργοποίηση της διαθεσιμότητας ωραρίου θα δείξει τις διαθέσιμες ώρες στο widget συνομιλίας ακόμα και αν όλοι οι πράκτορες είναι εκτός σύνδεσης. Εκτός των διαθέσιμων ωρών οι επισκέπτες μπορούν να προειδοποιηθούν με ένα μήνυμα και μια φόρμα προ-συνομιλίας.",
+      "TOGGLE_HELP": "Enabling business availability will show the available hours on live chat widget even if all the agents are offline. Outside available hours visitors can be warned with a message and a pre-chat form.",
       "DAY": {
         "ENABLE": "Ενεργοποιήσετε τη διαθεσιμότητα για αυτήν την ημέρα",
         "UNAVAILABLE": "Μη διαθέσιμος",

app/javascript/dashboard/i18n/locale/el/settings.json

@@ -160,6 +160,9 @@
     "TRIAL_MESSAGE": "ημέρες δοκιμαστικής περιόδου απομένουν.",
     "TRAIL_BUTTON": "Αγόρασε τώρα",
     "DELETED_USER": "Διαγραμμένος Χρήστης",
+    "EMAIL_VERIFICATION_PENDING": "It seems that you haven't verified your email address yet. Please check your inbox for the verification email.",
+    "RESEND_VERIFICATION_MAIL": "Resend verification email",
+    "EMAIL_VERIFICATION_SENT": "Verification email has been sent. Please check your inbox.",
     "ACCOUNT_SUSPENDED": {
       "TITLE": "Αναστολή Λογαριασμού",
       "MESSAGE": "Ο λογαριασμός σας έχει ανασταλεί. Επικοινωνήστε με την ομάδα υποστήριξης για περισσότερες πληροφορίες."
@@ -197,6 +200,7 @@
     "CURRENTLY_VIEWING_ACCOUNT": "Τρέχουσα προβολή:",
     "SWITCH": "Εναλλαγή",
     "CONVERSATIONS": "Συζητήσεις",
+    "INBOX": "Εισερχόμενα",
     "ALL_CONVERSATIONS": "Όλες Οι Συνομιλίες",
     "MENTIONED_CONVERSATIONS": "Αναφορές",
     "PARTICIPATING_CONVERSATIONS": "Participating",
@@ -238,6 +242,7 @@
     "REPORTS_INBOX": "Εισερχόμενα",
     "REPORTS_TEAM": "Ομάδα",
     "SET_AVAILABILITY_TITLE": "Ορίστε τον εαυτό σας ως",
+    "SLA": "SLA",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Επισκόπηση",
     "FACEBOOK_REAUTHORIZE": "Η σύνδεση Facebook έχει λήξει, παρακαλώ ξανασυνδεθείτε στο Facebook για να συνεχίσετε",

app/javascript/dashboard/i18n/locale/el/sla.json

@@ -0,0 +1,70 @@
+{
+  "SLA": {
+    "HEADER": "SLA",
+    "HEADER_BTN_TXT": "Add SLA",
+    "LOADING": "Fetching SLAs",
+    "SEARCH_404": "Δεν υπάρχουν δεδομένα που να ταιριάζουν με αυτό το ερώτημα",
+    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
+    "LIST": {
+      "404": "There are no SLAs available in this account.",
+      "TITLE": "Manage SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "TABLE_HEADER": [
+        "Όνομα",
+        "Περιγραφή",
+        "FRT",
+        "NRT",
+        "RT",
+        "Ώρες Εργασίας"
+      ]
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "SLA Name",
+        "PLACEHOLDER": "SLA Name",
+        "REQUIRED_ERROR": "SLA name is required",
+        "MINIMUM_LENGTH_ERROR": "Απαιτείται ελάχιστο μήκος 2 χαρακτήρες",
+        "VALID_ERROR": "Επιτρέπονται μόνο γράμματα, αριθμοί, παύλα και υπογράμμιση"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Περιγραφή",
+        "PLACEHOLDER": "SLA for premium customers"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "LABEL": "First Response Time(Seconds)",
+        "PLACEHOLDER": "300 for 5 minutes"
+      },
+      "NEXT_RESPONSE_TIME": {
+        "LABEL": "Next Response Time(Seconds)",
+        "PLACEHOLDER": "600 for 10 minutes"
+      },
+      "RESOLUTION_TIME": {
+        "LABEL": "Resolution Time(Seconds)",
+        "PLACEHOLDER": "86400 for 1 day"
+      },
+      "BUSINESS_HOURS": {
+        "LABEL": "Ώρες Εργασίας",
+        "PLACEHOLDER": "Only during business hours"
+      },
+      "EDIT": "Επεξεργασία",
+      "CREATE": "Δημιουργία",
+      "DELETE": "Διαγραφή",
+      "CANCEL": "Άκυρο"
+    },
+    "ADD": {
+      "TITLE": "Add SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA added successfully",
+        "ERROR_MESSAGE": "Υπήρξε ένα σφάλμα, παρακαλώ προσπαθήστε ξανά"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit SLA",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "ERROR_MESSAGE": "Υπήρξε ένα σφάλμα, παρακαλώ προσπαθήστε ξανά"
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/en/contact.json

@@ -39,10 +39,10 @@
     },
     "MERGE_CONTACT": "Merge contact",
     "CONTACT_ACTIONS": "Contact actions",
-    "MUTE_CONTACT": "Mute Conversation",
-    "UNMUTE_CONTACT": "Unmute Conversation",
-    "MUTED_SUCCESS": "This conversation is muted for 6 hours",
-    "UNMUTED_SUCCESS": "This conversation is unmuted",
+    "MUTE_CONTACT": "Block Contact",
+    "UNMUTE_CONTACT": "Unblock Contact",
+    "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
+    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
     "SEND_TRANSCRIPT": "Send Transcript",
     "EDIT_LABEL": "Edit",
     "SIDEBAR_SECTIONS": {
@@ -79,7 +79,13 @@
     "TITLE": "Export Contacts",
     "DESC": "Export contacts to a CSV file.",
     "SUCCESS_MESSAGE": "Export is in progress. You will be notified on email when the export file is ready to download.",
-    "ERROR_MESSAGE": "There was an error, please try again"
+    "ERROR_MESSAGE": "There was an error, please try again",
+    "CONFIRM": {
+      "TITLE": "Export Contacts",
+      "MESSAGE": "Are you sure you want to export all contacts?",
+      "YES": "Yes, Export",
+      "NO": "No, Cancel"
+    }
   },
   "DELETE_NOTE": {
     "CONFIRM": {

app/javascript/dashboard/i18n/locale/en/index.js

@@ -29,6 +29,7 @@ import settings from './settings.json';
 import signup from './signup.json';
 import teamsSettings from './teamsSettings.json';
 import whatsappTemplates from './whatsappTemplates.json';
+import sla from './sla.json';
 import inbox from './inbox.json';
 
 export default {
@@ -61,6 +62,7 @@ export default {
   ...setNewPassword,
   ...settings,
   ...signup,
+  ...sla,
   ...teamsSettings,
   ...whatsappTemplates,
   ...inbox,

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -238,6 +238,7 @@
     "REPORTS_INBOX": "Inbox",
     "REPORTS_TEAM": "Team",
     "SET_AVAILABILITY_TITLE": "Set yourself as",
+    "SLA": "SLA",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Overview",
     "FACEBOOK_REAUTHORIZE": "Your Facebook connection has expired, please reconnect your Facebook page to continue services",

app/javascript/dashboard/i18n/locale/en/sla.json

@@ -0,0 +1,63 @@
+{
+  "SLA": {
+    "HEADER": "SLA",
+    "HEADER_BTN_TXT": "Add SLA",
+    "LOADING": "Fetching SLAs",
+    "SEARCH_404": "There are no items matching this query",
+    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
+    "LIST": {
+      "404": "There are no SLAs available in this account.",
+      "TITLE": "Manage SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "TABLE_HEADER": ["Name", "Description", "FRT", "NRT", "RT", "Business Hours"]
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "SLA Name",
+        "PLACEHOLDER": "SLA Name",
+        "REQUIRED_ERROR": "SLA name is required",
+        "MINIMUM_LENGTH_ERROR": "Minimum length 2 is required",
+        "VALID_ERROR": "Only Alphabets, Numbers, Hyphen and Underscore are allowed"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Description",
+        "PLACEHOLDER": "SLA for premium customers"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "LABEL": "First Response Time(Seconds)",
+        "PLACEHOLDER": "300 for 5 minutes"
+      },
+      "NEXT_RESPONSE_TIME": {
+        "LABEL": "Next Response Time(Seconds)",
+        "PLACEHOLDER": "600 for 10 minutes"
+      },
+      "RESOLUTION_TIME": {
+        "LABEL": "Resolution Time(Seconds)",
+        "PLACEHOLDER": "86400 for 1 day"
+      },
+      "BUSINESS_HOURS": {
+        "LABEL": "Business Hours",
+        "PLACEHOLDER": "Only during business hours"
+      },
+      "EDIT": "Edit",
+      "CREATE": "Create",
+      "DELETE": "Delete",
+      "CANCEL": "Cancel"
+    },
+    "ADD": {
+      "TITLE": "Add SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA added successfully",
+        "ERROR_MESSAGE": "There was an error, please try again"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit SLA",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "ERROR_MESSAGE": "There was an error, please try again"
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/es/attributesMgmt.json

@@ -39,6 +39,17 @@
           "PLACEHOLDER": "Introducir clave de atributo personalizado",
           "ERROR": "Clave es requerida",
           "IN_VALID": "Llave Invalida"
+        },
+        "REGEX_PATTERN": {
+          "LABEL": "Patrón de Regex",
+          "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+        },
+        "REGEX_CUE": {
+          "LABEL": "Regex Cue",
+          "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+        },
+        "ENABLE_REGEX": {
+          "LABEL": "Enable regex validation"
         }
       },
       "API": {
@@ -93,6 +104,17 @@
       "EMPTY_RESULT": {
         "404": "No hay atributos personalizados creados",
         "NOT_FOUND": "No hay atributos personalizados configurados"
+      },
+      "REGEX_PATTERN": {
+        "LABEL": "Patrón de Regex",
+        "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+      },
+      "REGEX_CUE": {
+        "LABEL": "Regex Cue",
+        "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+      },
+      "ENABLE_REGEX": {
+        "LABEL": "Enable regex validation"
       }
     }
   }

app/javascript/dashboard/i18n/locale/es/contact.json

@@ -39,10 +39,10 @@
     },
     "MERGE_CONTACT": "Combinar contacto",
     "CONTACT_ACTIONS": "Acciones de contacto",
-    "MUTE_CONTACT": "Silenciar Conversación",
-    "UNMUTE_CONTACT": "Dessilenciar conversación",
-    "MUTED_SUCCESS": "Ésta conversación está silenciada por 6 horas",
-    "UNMUTED_SUCCESS": "Ésta conversación ya no está silenciada",
+    "MUTE_CONTACT": "Block Contact",
+    "UNMUTE_CONTACT": "Unblock Contact",
+    "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
+    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
     "SEND_TRANSCRIPT": "Enviar Transcripción",
     "EDIT_LABEL": "Editar",
     "SIDEBAR_SECTIONS": {
@@ -79,7 +79,13 @@
     "TITLE": "Exportar contactos",
     "DESC": "Exportar contactos a un archivo CSV.",
     "SUCCESS_MESSAGE": "El proceso de exportar esta en proceso. Será notificado por correo cuando el archivo esté listo para descargar.",
-    "ERROR_MESSAGE": "Hubo un error, por favor inténtelo de nuevo"
+    "ERROR_MESSAGE": "Hubo un error, por favor inténtelo de nuevo",
+    "CONFIRM": {
+      "TITLE": "Exportar contactos",
+      "MESSAGE": "Are you sure you want to export all contacts?",
+      "YES": "Yes, Export",
+      "NO": "No, Cancel"
+    }
   },
   "DELETE_NOTE": {
     "CONFIRM": {
@@ -339,7 +345,8 @@
     },
     "VALIDATIONS": {
       "REQUIRED": "Se requiere un valor válido",
-      "INVALID_URL": "URL inválida"
+      "INVALID_URL": "URL inválida",
+      "INVALID_INPUT": "Ingreso inválido"
     }
   },
   "MERGE_CONTACTS": {

app/javascript/dashboard/i18n/locale/es/generalSettings.json

@@ -112,7 +112,8 @@
       "REMOVE_LABEL": "Eliminar etiqueta de la conversación",
       "SETTINGS": "Ajustes",
       "AI_ASSIST": "Asistencia AI",
-      "APPEARANCE": "Apariencia"
+      "APPEARANCE": "Apariencia",
+      "SNOOZE_NOTIFICATION": "Posponer notificación"
     },
     "COMMANDS": {
       "GO_TO_CONVERSATION_DASHBOARD": "Ir al panel de conversaciones",
@@ -153,7 +154,8 @@
       "CHANGE_APPEARANCE": "Cambiar apariencia",
       "LIGHT_MODE": "Claro",
       "DARK_MODE": "Oscuro",
-      "SYSTEM_MODE": "Sistema"
+      "SYSTEM_MODE": "Sistema",
+      "SNOOZE_NOTIFICATION": "Posponer notificación"
     }
   },
   "DASHBOARD_APPS": {

app/javascript/dashboard/i18n/locale/es/helpCenter.json

@@ -324,7 +324,8 @@
         "LAST_EDITED": "Última edición"
       },
       "COLUMNS": {
-        "BY": "por"
+        "BY": "por",
+        "AUTHOR_NOT_AVAILABLE": "El autor no está disponible"
       }
     },
     "EDIT_ARTICLE": {

app/javascript/dashboard/i18n/locale/es/inbox.json

@@ -0,0 +1,60 @@
+{
+  "INBOX": {
+    "LIST": {
+      "TITLE": "Bandeja de entrada",
+      "DISPLAY_DROPDOWN": "Mostrar",
+      "LOADING": "Cargando notificaciones",
+      "EOF": "Todas las notificaciones cargadas 🎉",
+      "404": "There are no active notifications in this group.",
+      "NO_NOTIFICATIONS": "No notifications",
+      "NOTE": "Notifications from all subscribed inboxes",
+      "SNOOZED_UNTIL": "Posponer hasta",
+      "SNOOZED_UNTIL_TOMORROW": "Pospuesto hasta mañana",
+      "SNOOZED_UNTIL_NEXT_WEEK": "Pospuesto hasta la próxima semana"
+    },
+    "ACTION_HEADER": {
+      "SNOOZE": "Snooze notification",
+      "DELETE": "Delete notification"
+    },
+    "TYPES": {
+      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
+      "CONVERSATION_CREATION": "New conversation created",
+      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
+      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in"
+    },
+    "MENU_ITEM": {
+      "MARK_AS_READ": "Mark as read",
+      "MARK_AS_UNREAD": "Marcar como no leído",
+      "SNOOZE": "Posponer",
+      "DELETE": "Eliminar",
+      "MARK_ALL_READ": "Marcar todo como leído",
+      "DELETE_ALL": "Delete all",
+      "DELETE_ALL_READ": "Delete all read"
+    },
+    "DISPLAY_MENU": {
+      "SORT": "Sort",
+      "DISPLAY": "Display :",
+      "SORT_OPTIONS": {
+        "NEWEST": "Más reciente",
+        "OLDEST": "Más antiguo",
+        "PRIORITY": "Prioridad"
+      },
+      "DISPLAY_OPTIONS": {
+        "SNOOZED": "Postpuestas",
+        "READ": "Leído",
+        "LABELS": "Etiquetas",
+        "CONVERSATION_ID": "ID de conversación"
+      }
+    },
+    "ALERTS": {
+      "MARK_AS_READ": "Notificación marcada como leída",
+      "MARK_AS_UNREAD": "Notificación marcada como no leída",
+      "SNOOZE": "Notificación pospuesta",
+      "DELETE": "Notificación eliminada",
+      "MARK_ALL_READ": "Todas las notificaciones marcadas como leídas",
+      "DELETE_ALL": "Todas las notificaciones eliminadas",
+      "DELETE_ALL_READ": "Todas las notificaciones leídas eliminadas"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/es/settings.json

@@ -160,6 +160,9 @@
     "TRIAL_MESSAGE": "días de prueba restantes.",
     "TRAIL_BUTTON": "Comprar ahora",
     "DELETED_USER": "Usuario eliminado",
+    "EMAIL_VERIFICATION_PENDING": "Parece que aún no has verificado tu dirección de correo electrónico. Por favor, revisa tu bandeja de entrada para ver el correo electrónico de verificación.",
+    "RESEND_VERIFICATION_MAIL": "Reenviar correo de verificación",
+    "EMAIL_VERIFICATION_SENT": "El correo electrónico de verificación ha sido enviado. Por favor, comprueba tu bandeja de entrada.",
     "ACCOUNT_SUSPENDED": {
       "TITLE": "Cuenta suspendida",
       "MESSAGE": "Tu cuenta está suspendida. Comuníquese con el equipo de soporte para obtener más información."
@@ -197,6 +200,7 @@
     "CURRENTLY_VIEWING_ACCOUNT": "Visualizando:",
     "SWITCH": "Cambiar",
     "CONVERSATIONS": "Conversaciones",
+    "INBOX": "Bandeja de entrada",
     "ALL_CONVERSATIONS": "Todas las conversaciones",
     "MENTIONED_CONVERSATIONS": "Menciones",
     "PARTICIPATING_CONVERSATIONS": "Participar",
@@ -238,6 +242,7 @@
     "REPORTS_INBOX": "Bandeja de entrada",
     "REPORTS_TEAM": "Equipo",
     "SET_AVAILABILITY_TITLE": "Ponte como",
+    "SLA": "SLA",
     "BETA": "Beta",
     "REPORTS_OVERVIEW": "Resumen",
     "FACEBOOK_REAUTHORIZE": "Su conexión de Facebook expiró, por favor reconecte si página de Facebook para continuar con el servicio",

app/javascript/dashboard/i18n/locale/es/sla.json

@@ -0,0 +1,70 @@
+{
+  "SLA": {
+    "HEADER": "SLA",
+    "HEADER_BTN_TXT": "Add SLA",
+    "LOADING": "Fetching SLAs",
+    "SEARCH_404": "No hay elementos que coincidan con esta consulta",
+    "SIDEBAR_TXT": "<p><b>SLA</b> <p>Think of Service Level Agreements (SLAs) like friendly promises between a service provider and a customer.</p> <p> These promises set clear expectations for things like how quickly the team will respond to issues, making sure you always get a reliable and top-notch experience!</p>",
+    "LIST": {
+      "404": "There are no SLAs available in this account.",
+      "TITLE": "Manage SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "TABLE_HEADER": [
+        "Nombre",
+        "Descripción",
+        "FRT",
+        "NRT",
+        "RT",
+        "Horarios"
+      ]
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "SLA Name",
+        "PLACEHOLDER": "SLA Name",
+        "REQUIRED_ERROR": "SLA name is required",
+        "MINIMUM_LENGTH_ERROR": "La longitud mínima es de 2 caracteres",
+        "VALID_ERROR": "Sólo letras, números, guión y guión bajo son permitidos"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Descripción",
+        "PLACEHOLDER": "SLA for premium customers"
+      },
+      "FIRST_RESPONSE_TIME": {
+        "LABEL": "First Response Time(Seconds)",
+        "PLACEHOLDER": "300 for 5 minutes"
+      },
+      "NEXT_RESPONSE_TIME": {
+        "LABEL": "Next Response Time(Seconds)",
+        "PLACEHOLDER": "600 for 10 minutes"
+      },
+      "RESOLUTION_TIME": {
+        "LABEL": "Resolution Time(Seconds)",
+        "PLACEHOLDER": "86400 for 1 day"
+      },
+      "BUSINESS_HOURS": {
+        "LABEL": "Horarios",
+        "PLACEHOLDER": "Only during business hours"
+      },
+      "EDIT": "Editar",
+      "CREATE": "Crear",
+      "DELETE": "Eliminar",
+      "CANCEL": "Cancelar"
+    },
+    "ADD": {
+      "TITLE": "Add SLA",
+      "DESC": "SLAs: Friendly promises for great service!",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA added successfully",
+        "ERROR_MESSAGE": "Hubo un error, por favor inténtelo de nuevo"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit SLA",
+      "API": {
+        "SUCCESS_MESSAGE": "SLA updated successfully",
+        "ERROR_MESSAGE": "Hubo un error, por favor inténtelo de nuevo"
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/fa/attributesMgmt.json

@@ -39,6 +39,17 @@
           "PLACEHOLDER": "کلید ویژگی سفارشی را وارد کنید",
           "ERROR": "کلید الزامی است",
           "IN_VALID": "کلید نامعتبر"
+        },
+        "REGEX_PATTERN": {
+          "LABEL": "Regex Pattern",
+          "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+        },
+        "REGEX_CUE": {
+          "LABEL": "Regex Cue",
+          "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+        },
+        "ENABLE_REGEX": {
+          "LABEL": "Enable regex validation"
         }
       },
       "API": {
@@ -93,6 +104,17 @@
       "EMPTY_RESULT": {
         "404": "هیچ ویژگی سفارشی ایجاد نشده است",
         "NOT_FOUND": "هیچ ویژگی سفارشی پیکربندی نشده است"
+      },
+      "REGEX_PATTERN": {
+        "LABEL": "Regex Pattern",
+        "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+      },
+      "REGEX_CUE": {
+        "LABEL": "Regex Cue",
+        "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+      },
+      "ENABLE_REGEX": {
+        "LABEL": "Enable regex validation"
       }
     }
   }

app/javascript/dashboard/i18n/locale/fa/contact.json

@@ -39,10 +39,10 @@
     },
     "MERGE_CONTACT": "ادغام مخاطبین",
     "CONTACT_ACTIONS": "اقدامات مخاطب",
-    "MUTE_CONTACT": "بی‌صدا کردن گفتگو",
-    "UNMUTE_CONTACT": "خارج کردن از حالت بی صدا",
-    "MUTED_SUCCESS": "این گفتگو به مدت ۶ ساعت بی‌صدا است",
-    "UNMUTED_SUCCESS": "این گفتگو از حالت بی صدا خارج شده است",
+    "MUTE_CONTACT": "Block Contact",
+    "UNMUTE_CONTACT": "Unblock Contact",
+    "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
+    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
     "SEND_TRANSCRIPT": "ارسال رونوشت",
     "EDIT_LABEL": "ویرایش",
     "SIDEBAR_SECTIONS": {
@@ -79,7 +79,13 @@
     "TITLE": "خروجی گرفتن مخاطب ها",
     "DESC": "خروجی گرفتن مخاطب ها از طریق CSV",
     "SUCCESS_MESSAGE": "Export is in progress, You will be notified via email when export file is ready to dowanlod.",
-    "ERROR_MESSAGE": "خطایی پیش آمد. لطفا دوباره امتحان کنید"
+    "ERROR_MESSAGE": "خطایی پیش آمد. لطفا دوباره امتحان کنید",
+    "CONFIRM": {
+      "TITLE": "خروجی گرفتن مخاطب ها",
+      "MESSAGE": "Are you sure you want to export all contacts?",
+      "YES": "Yes, Export",
+      "NO": "No, Cancel"
+    }
   },
   "DELETE_NOTE": {
     "CONFIRM": {
@@ -339,7 +345,8 @@
     },
     "VALIDATIONS": {
       "REQUIRED": "مقدار معتبر مورد نیاز است",
-      "INVALID_URL": "URL نامعتبر"
+      "INVALID_URL": "URL نامعتبر",
+      "INVALID_INPUT": "Invalid Input"
     }
   },
   "MERGE_CONTACTS": {