test(captain): add behavior specs for chunk services

.annotaterb.yml

@@ -1,65 +0,0 @@
----
-:position: before
-:position_in_additional_file_patterns: before
-:position_in_class: before
-:position_in_factory: before
-:position_in_fixture: before
-:position_in_routes: before
-:position_in_serializer: before
-:position_in_test: before
-:classified_sort: true
-:exclude_controllers: true
-:exclude_factories: true
-:exclude_fixtures: true
-:exclude_helpers: true
-:exclude_scaffolds: true
-:exclude_serializers: true
-:exclude_sti_subclasses: false
-:exclude_tests: true
-:force: false
-:format_markdown: false
-:format_rdoc: false
-:format_yard: false
-:frozen: false
-:grouped_polymorphic: false
-:ignore_model_sub_dir: false
-:ignore_unknown_models: false
-:include_version: false
-:show_check_constraints: false
-:show_complete_foreign_keys: false
-:show_foreign_keys: true
-:show_indexes: true
-:show_indexes_include: false
-:simple_indexes: false
-:sort: false
-:timestamp: false
-:trace: false
-:with_comment: true
-:with_column_comments: true
-:with_table_comments: true
-:position_of_column_comment: :with_name
-:active_admin: false
-:command:
-:debug: false
-:hide_default_column_types: json,jsonb,hstore
-:hide_limit_column_types: integer,bigint,boolean
-:timestamp_columns:
-- created_at
-- updated_at
-:ignore_columns:
-:ignore_routes:
-:models: true
-:routes: false
-:skip_on_db_migrate: false
-:target_action: :do_annotations
-:wrapper:
-:wrapper_close:
-:wrapper_open:
-:classes_default_to_s: []
-:additional_file_patterns: []
-:model_dir:
-- app/models
-- enterprise/app/models
-:require: []
-:root_dir:
-- ''

.bundler-audit.yml

@@ -1,23 +1,3 @@
 ---
 ignore:
   - CVE-2021-41098 # https://github.com/chatwoot/chatwoot/issues/3097 (update once azure blob storage is updated)
-  - GHSA-57hq-95w6-v4fc # Devise confirmable race condition — patched locally in User model (remove once on Devise 5+)
-  # Devise 5 is currently blocked by devise-secure_password/devise_token_auth/devise-two-factor.
-  # Chatwoot does not enable Timeoutable, so the timeout redirect path is not reachable.
-  - GHSA-jp94-3292-c3xv
-  # Rails 7.1 has no patched release for the Active Storage proxy range
-  # advisories. Chatwoot limits proxy range requests locally.
-  - CVE-2026-33658
-  # Rails 7.1 has no patched release for this Active Storage direct-upload
-  # advisory. Chatwoot filters internal metadata keys locally.
-  - CVE-2026-33173
-  - CVE-2026-33174
-  # Rails 7.1 has no patched release for these Rails advisories. These are not
-  # reachable through Chatwoot's current usage patterns and should be removed
-  # once we upgrade to Rails 7.2.3.1+.
-  - CVE-2026-33168
-  - CVE-2026-33169
-  - CVE-2026-33170
-  - CVE-2026-33176
-  - CVE-2026-33195
-  - CVE-2026-33202

.circleci/config.yml

@@ -93,8 +93,8 @@ jobs:
               exit 1
             fi
             mkdir -p ~/tmp
-            curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/7.19.0/openapi-generator-cli-7.19.0.jar > ~/tmp/openapi-generator-cli-7.19.0.jar
+            curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/6.3.0/openapi-generator-cli-6.3.0.jar > ~/tmp/openapi-generator-cli-6.3.0.jar
-            java -jar ~/tmp/openapi-generator-cli-7.19.0.jar validate -i swagger/swagger.json
+            java -jar ~/tmp/openapi-generator-cli-6.3.0.jar validate -i swagger/swagger.json
 
       # Bundle audit
       - run:
@@ -144,7 +144,7 @@ jobs:
   # Backend tests with parallelization
   backend-tests:
     <<: *defaults
-    parallelism: 20
+    parallelism: 18
     steps:
       - checkout
       - node/install:

.env.example

@@ -98,8 +98,6 @@ SMTP_OPENSSL_VERIFY_MODE=peer
 # Mail Incoming
 # This is the domain set for the reply emails when conversation continuity is enabled
 MAILER_INBOUND_EMAIL_DOMAIN=
-# Maximum time in seconds to process a single IMAP email
-# EMAIL_PROCESSING_TIMEOUT_SECONDS=60
 # Set this to the appropriate ingress channel with regards to incoming emails
 # Possible values are :
 # relay for Exim, Postfix, Qmail
@@ -234,10 +232,6 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # Comma-separated list of trusted IPs that bypass Rack Attack throttling rules
 # RACK_ATTACK_ALLOWED_IPS=127.0.0.1,::1,192.168.0.10
 
-## SafeFetch private network access
-## Keep disabled by default. Self-hosted installations can enable this to allow SafeFetch requests to private network URLs.
-# SAFE_FETCH_ALLOW_PRIVATE_NETWORK=false
-
 ## Running chatwoot as an API only server
 ## setting this value to true will disable the frontend dashboard endpoints
 # CW_API_ONLY_SERVER=false

.github/scripts/ghsa_linear_sync.py

@@ -1,195 +0,0 @@
-#!/usr/bin/env python3
-"""Sync triage GitHub security advisories to Linear issues."""
-
-from __future__ import annotations
-
-import os
-import sys
-from typing import Any
-
-import requests
-
-GITHUB_API = "https://api.github.com"
-LINEAR_API = "https://api.linear.app/graphql"
-
-SEVERITY_PRIORITY = {"critical": 1, "high": 2, "medium": 3, "low": 4}
-SEVERITY_COLOR = {
-    "critical": 15548997,
-    "high": 15105570,
-    "medium": 15844367,
-    "low": 3066993,
-}
-DEFAULT_COLOR = 9807270
-
-
-def required_env(name: str) -> str:
-    value = os.environ.get(name)
-    if not value:
-        sys.exit(f"Missing required env var: {name}")
-    return value
-
-
-def fetch_triage_advisories(repo: str, token: str) -> list[dict[str, Any]]:
-    url: str | None = f"{GITHUB_API}/repos/{repo}/security-advisories"
-    params: dict[str, Any] | None = {"state": "triage", "per_page": 100}
-    headers = {
-        "Accept": "application/vnd.github+json",
-        "Authorization": f"Bearer {token}",
-        "X-GitHub-Api-Version": "2022-11-28",
-    }
-    advisories: list[dict[str, Any]] = []
-    while url:
-        r = requests.get(url, headers=headers, params=params, timeout=30)
-        r.raise_for_status()
-        advisories.extend(r.json())
-        next_link = r.links.get("next")
-        url = next_link["url"] if next_link else None
-        params = None
-    return advisories
-
-
-def linear_call(query: str, variables: dict[str, Any], api_key: str) -> dict[str, Any]:
-    r = requests.post(
-        LINEAR_API,
-        headers={"Authorization": api_key},
-        json={"query": query, "variables": variables},
-        timeout=30,
-    )
-    r.raise_for_status()
-    return r.json()
-
-
-def linear_issue_exists(ghsa_id: str, api_key: str) -> bool:
-    query = (
-        "query($q: String!) { issues(filter: {title: {contains: $q}}, first: 1) "
-        "{ nodes { id } } }"
-    )
-    resp = linear_call(query, {"q": ghsa_id}, api_key)
-    return len(resp.get("data", {}).get("issues", {}).get("nodes", [])) > 0
-
-
-def linear_create_issue(input_data: dict[str, Any], api_key: str) -> dict[str, str] | None:
-    query = (
-        "mutation($input: IssueCreateInput!) { issueCreate(input: $input) "
-        "{ success issue { identifier url } } }"
-    )
-    resp = linear_call(query, {"input": input_data}, api_key)
-    create = resp.get("data", {}).get("issueCreate") or {}
-    if not create.get("success"):
-        return None
-    return create.get("issue")
-
-
-def reporter_login(advisory: dict[str, Any]) -> str:
-    for credit in advisory.get("credits") or []:
-        user = (credit or {}).get("user") or {}
-        if user.get("login"):
-            return user["login"]
-    return "unknown"
-
-
-def cvss_score(advisory: dict[str, Any]) -> str:
-    score = (advisory.get("cvss") or {}).get("score")
-    return str(score) if score is not None else "n/a"
-
-
-def build_description(adv: dict[str, Any]) -> str:
-    return (
-        f"**GHSA:** {adv['ghsa_id']}\n"
-        f"**CVE:** {adv.get('cve_id') or 'n/a'}\n"
-        f"**Severity:** {adv.get('severity') or 'unknown'} (CVSS {cvss_score(adv)})\n"
-        f"**Reporter:** {reporter_login(adv)}\n"
-        f"**Reported:** {(adv.get('created_at') or '').split('T')[0]}\n"
-        f"**Advisory:** {adv['html_url']}\n\n"
-        f"---\n\n"
-        f"{adv.get('description') or 'No description provided.'}"
-    )
-
-
-def post_discord(adv: dict[str, Any], issue: dict[str, str], webhook_url: str) -> None:
-    severity = adv.get("severity") or "unknown"
-    title = f"[{adv['ghsa_id']}] {adv['summary']}"[:250]
-    payload = {
-        "username": "GHSA Sync",
-        "embeds": [
-            {
-                "title": title,
-                "url": issue["url"],
-                "color": SEVERITY_COLOR.get(severity, DEFAULT_COLOR),
-                "fields": [
-                    {"name": "Linear", "value": issue["identifier"], "inline": True},
-                    {
-                        "name": "Severity",
-                        "value": f"{severity} (CVSS {cvss_score(adv)})",
-                        "inline": True,
-                    },
-                    {
-                        "name": "Advisory",
-                        "value": f"[GitHub]({adv['html_url']})",
-                        "inline": True,
-                    },
-                ],
-            }
-        ],
-    }
-    try:
-        requests.post(webhook_url, json=payload, timeout=10)
-    except requests.RequestException:
-        pass
-
-
-def main() -> int:
-    repo = required_env("GITHUB_REPOSITORY")
-    gh_token = required_env("GHSA_READ_TOKEN")
-    linear_api_key = required_env("LINEAR_API_KEY")
-    team_id = required_env("LINEAR_TEAM_ID")
-    project_id = required_env("LINEAR_PROJECT_ID")
-    label_id = required_env("LINEAR_LABEL_ID")
-    discord_webhook = os.environ.get("DISCORD_WEBHOOK_URL") or None
-
-    advisories = fetch_triage_advisories(repo, gh_token)
-    print(f"Fetched {len(advisories)} triage advisories")
-
-    created = skipped = failed = 0
-
-    for adv in advisories:
-        ghsa_id = adv.get("ghsa_id")
-        if not ghsa_id:
-            failed += 1
-            continue
-
-        try:
-            if linear_issue_exists(ghsa_id, linear_api_key):
-                skipped += 1
-                continue
-
-            severity = adv.get("severity") or "unknown"
-            issue = linear_create_issue(
-                {
-                    "title": f"[{ghsa_id}] {adv.get('summary', '')}",
-                    "description": build_description(adv),
-                    "teamId": team_id,
-                    "projectId": project_id,
-                    "labelIds": [label_id],
-                    "priority": SEVERITY_PRIORITY.get(severity, 3),
-                },
-                linear_api_key,
-            )
-        except requests.RequestException:
-            failed += 1
-            continue
-
-        if not issue:
-            failed += 1
-            continue
-
-        created += 1
-        if discord_webhook:
-            post_discord(adv, issue, discord_webhook)
-
-    print(f"Created {created}, skipped {skipped}, failed {failed}")
-    return 1 if failed > 0 else 0
-
-
-if __name__ == "__main__":
-    sys.exit(main())

.github/workflows/deploy_check.yml

@@ -11,9 +11,6 @@ concurrency:
   group: pr-${{ github.workflow }}-${{ github.head_ref }}
   cancel-in-progress: true
 
-permissions:
-  contents: read
-
 jobs:
   deployment_check:
     name: Check Deployment

.github/workflows/frontend-fe.yml

@@ -8,9 +8,6 @@ on:
     branches:
       - develop
 
-permissions:
-  contents: read
-
 jobs:
   test:
     runs-on: ubuntu-22.04

.github/workflows/ghsa-linear-sync.yml

@@ -1,29 +0,0 @@
-name: Sync GHSA advisories to Linear
-
-on:
-  schedule:
-    - cron: '0 4 * * *'  # daily at 09:30 IST
-  workflow_dispatch: {}
-
-permissions:
-  contents: read
-
-jobs:
-  sync:
-    runs-on: ubuntu-latest
-    steps:
-      - uses: actions/checkout@v4
-      - uses: actions/setup-python@v5
-        with:
-          python-version: '3.11'
-      - name: Install dependencies
-        run: pip install requests==2.32.3
-      - name: Sync advisories
-        env:
-          GHSA_READ_TOKEN: ${{ secrets.GHSA_READ_TOKEN }}
-          LINEAR_API_KEY: ${{ secrets.LINEAR_API_KEY }}
-          LINEAR_TEAM_ID: ${{ secrets.LINEAR_TEAM_ID }}
-          LINEAR_PROJECT_ID: ${{ secrets.LINEAR_PROJECT_ID }}
-          LINEAR_LABEL_ID: ${{ secrets.LINEAR_LABEL_ID }}
-          DISCORD_WEBHOOK_URL: ${{ secrets.DISCORD_WEBHOOK_URL }}
-        run: python3 .github/scripts/ghsa_linear_sync.py

.github/workflows/logging_percentage_check.yml

@@ -10,9 +10,6 @@ concurrency:
   group: pr-${{ github.workflow }}-${{ github.head_ref }}
   cancel-in-progress: true
 
-permissions:
-  contents: read
-
 jobs:
   log_lines_check:
     runs-on: ubuntu-latest

.github/workflows/nightly_installer.yml

@@ -14,9 +14,6 @@ on:
     - cron: "0 0 * * *"
   workflow_dispatch:
 
-permissions:
-  contents: read
-
 jobs:
   nightly:
     runs-on: ubuntu-24.04

.github/workflows/publish_codespace_image.yml

@@ -3,10 +3,6 @@ name: Publish Codespace Base Image
 on:
   workflow_dispatch:
 
-permissions:
-  contents: read
-  packages: write
-
 jobs:
   publish-code-space-image:
     runs-on: ubuntu-latest

.github/workflows/publish_ee_docker.yml

@@ -18,9 +18,6 @@ on:
 env:
   DOCKER_REPO: chatwoot/chatwoot
 
-permissions:
-  contents: read
-
 jobs:
   build:
     strategy:

.github/workflows/publish_foss_docker.yml

@@ -18,9 +18,6 @@ on:
 env:
   DOCKER_REPO: chatwoot/chatwoot
 
-permissions:
-  contents: read
-
 jobs:
   build:
     strategy:

.github/workflows/size-limit.yml

@@ -10,9 +10,6 @@ concurrency:
   group: pr-${{ github.workflow }}-${{ github.head_ref }}
   cancel-in-progress: true
 
-permissions:
-  contents: read
-
 jobs:
   test:
     runs-on: ubuntu-22.04

.github/workflows/test_docker_build.yml

@@ -7,9 +7,6 @@ on:
       - master
   workflow_dispatch:
 
-permissions:
-  contents: read
-
 jobs:
   test-build:
     strategy:

AGENTS.md

@@ -68,15 +68,6 @@
 - Example: `feat(auth): add user authentication`
 - Don't reference Claude in commit messages
 
-## PR Description Format
-
-- Start with a short, user-facing paragraph describing the product change.
-- Add a `Closes` section with relevant issue links (GitHub, Linear, etc.).
-- For feature PRs, add `How to test` from a product/UX standpoint.
-- For bugfix PRs, use `How to reproduce` when helpful.
-- Optionally add a `What changed` section for implementation highlights.
-- Do not add a `How this was tested` section listing specs/commands.
-
 ## Project-Specific
 
 - **Translations**:

Gemfile

@@ -22,7 +22,6 @@ gem 'time_diff'
 gem 'tzinfo-data'
 gem 'valid_email2'
 gem 'email-provider-info'
-gem 'gemoji'
 # compress javascript config.assets.js_compressor
 gem 'uglifier'
 ##-- used for single column multiple binary flags in notification settings/feature flagging --##
@@ -41,8 +40,6 @@ gem 'json_refs'
 gem 'rack-attack', '>= 6.7.0'
 # a utility tool for streaming, flexible and safe downloading of remote files
 gem 'down'
-# SSRF-safe URL fetching
-gem 'ssrf_filter', '~> 1.5'
 # authentication type to fetch and send mail over oauth2.0
 gem 'gmail_xoauth'
 # Lock net-smtp to 0.3.4 to avoid issues with gmail_xoauth2
@@ -85,11 +82,10 @@ gem 'barnes'
 gem 'devise', '>= 4.9.4'
 gem 'devise-secure_password', git: 'https://github.com/chatwoot/devise-secure_password', branch: 'chatwoot'
 gem 'devise_token_auth', '>= 1.2.3'
-gem 'rails-i18n', '~> 7.0'
 # two-factor authentication
 gem 'devise-two-factor', '>= 5.0.0'
 # authorization
-gem 'jwt', '~> 2.10', '>= 2.10.3'
+gem 'jwt'
 gem 'pundit'
 
 # super admin
@@ -133,9 +129,9 @@ gem 'sentry-ruby', require: false
 gem 'sentry-sidekiq', '>= 5.19.0', require: false
 
 ##-- background job processing --##
-gem 'sidekiq', '~> 7.3', '>= 7.3.1'
+gem 'sidekiq', '>= 7.3.1'
 # We want cron jobs
-gem 'sidekiq-cron', '>= 2.4.0'
+gem 'sidekiq-cron', '>= 1.12.0'
 # for sidekiq healthcheck
 gem 'sidekiq_alive'
 
@@ -195,10 +191,10 @@ gem 'reverse_markdown'
 
 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents', '>= 0.10.0'
+gem 'ai-agents'
 
 # TODO: Move this gem as a dependency of ai-agents
-gem 'ruby_llm', '>= 1.14.1'
+gem 'ruby_llm', '>= 1.8.2'
 gem 'ruby_llm-schema'
 
 gem 'cld3', '~> 3.7'
@@ -209,8 +205,6 @@ gem 'opentelemetry-exporter-otlp'
 
 gem 'shopify_api'
 
-gem 'firecrawl-sdk', '~> 1.0', require: 'firecrawl'
-
 ### Gems required only in specific deployment environments ###
 ##############################################################
 
@@ -274,7 +268,6 @@ group :development, :test do
   gem 'seed_dump'
   gem 'shoulda-matchers'
   gem 'simplecov', '>= 0.21', require: false
-  gem 'skooma'
   gem 'spring'
   gem 'spring-watcher-listen'
 end

Gemfile.lock

@@ -108,8 +108,8 @@ GEM
     acts-as-taggable-on (12.0.0)
       activerecord (>= 7.1, < 8.1)
       zeitwerk (>= 2.4, < 3.0)
-    addressable (2.9.0)
+    addressable (2.8.7)
-      public_suffix (>= 2.0.2, < 8.0)
+      public_suffix (>= 2.0.2, < 7.0)
     administrate (0.20.1)
       actionpack (>= 6.0, < 8.0)
       actionview (>= 6.0, < 8.0)
@@ -126,8 +126,8 @@ GEM
       jbuilder (~> 2)
       rails (>= 4.2, < 7.2)
       selectize-rails (~> 0.6)
-    ai-agents (0.10.0)
+    ai-agents (0.9.0)
-      ruby_llm (~> 1.14)
+      ruby_llm (~> 1.9.1)
     annotaterb (4.20.0)
       activerecord (>= 6.0.0)
       activesupport (>= 6.0.0)
@@ -166,7 +166,7 @@ GEM
       multi_json (~> 1)
       statsd-ruby (~> 1.1)
     base64 (0.3.0)
-    bcrypt (3.1.22)
+    bcrypt (3.1.20)
     benchmark (0.4.1)
     bigdecimal (3.2.2)
     bindex (0.8.1)
@@ -191,14 +191,11 @@ GEM
     coderay (1.1.3)
     commonmarker (0.23.10)
     concurrent-ruby (1.3.5)
-    connection_pool (2.5.5)
+    connection_pool (2.5.3)
     crack (1.0.0)
       bigdecimal
       rexml
     crass (1.0.6)
-    cronex (0.15.0)
-      tzinfo
-      unicode (>= 0.4.4.5)
     csv (3.3.0)
     csv-safe (3.3.1)
       csv (~> 3.0)
@@ -215,7 +212,7 @@ GEM
       logger
       msgpack
     datadog-ruby_core_source (3.4.1)
-    date (3.5.1)
+    date (3.4.1)
     debug (1.8.0)
       irb (>= 1.5.0)
       reline (>= 0.3.1)
@@ -301,7 +298,7 @@ GEM
       railties (>= 5.0.0)
     faker (3.2.0)
       i18n (>= 1.8.11, < 2)
-    faraday (2.14.2)
+    faraday (2.14.1)
       faraday-net_http (>= 2.0, < 3.5)
       json
       logger
@@ -310,8 +307,8 @@ GEM
     faraday-mashify (1.0.0)
       faraday (~> 2.0)
       hashie
-    faraday-multipart (1.2.0)
+    faraday-multipart (1.0.4)
-      multipart-post (~> 2.0)
+      multipart-post (~> 2)
     faraday-net_http (3.4.2)
       net-http (~> 0.5)
     faraday-net_http_persistent (2.1.0)
@@ -339,7 +336,6 @@ GEM
     ffi-compiler (1.0.1)
       ffi (>= 1.0.0)
       rake
-    firecrawl-sdk (1.4.1)
     flag_shih_tzu (0.3.23)
     foreman (0.87.2)
     fugit (1.11.1)
@@ -353,7 +349,6 @@ GEM
       googleapis-common-protos-types (>= 1.3.1, < 2.a)
       googleauth (~> 1.0)
       grpc (~> 1.36)
-    gemoji (4.1.0)
     geocoder (1.8.1)
     gli (2.22.2)
       ostruct
@@ -470,7 +465,7 @@ GEM
       rails-dom-testing (>= 1, < 3)
       railties (>= 4.2.0)
       thor (>= 0.14, < 2.0)
-    json (2.19.5)
+    json (2.18.1)
     json_refs (0.1.8)
       hana
     json_schemer (0.2.24)
@@ -478,12 +473,6 @@ GEM
       hana (~> 1.3)
       regexp_parser (~> 2.0)
       uri_template (~> 0.7)
-    json_skooma (0.2.5)
-      bigdecimal
-      hana (~> 1.3)
-      regexp_parser (~> 2.0)
-      uri-idna (~> 0.2)
-      zeitwerk (~> 2.6)
     judoscale-rails (1.8.2)
       judoscale-ruby (= 1.8.2)
       railties
@@ -491,7 +480,7 @@ GEM
     judoscale-sidekiq (1.8.2)
       judoscale-ruby (= 1.8.2)
       sidekiq (>= 5.0)
-    jwt (2.10.3)
+    jwt (2.10.1)
       base64
     kaminari (1.2.2)
       activesupport (>= 4.1.0)
@@ -578,7 +567,7 @@ GEM
       uri (>= 0.11.1)
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
-    net-imap (0.4.24)
+    net-imap (0.4.20)
       date
       net-protocol
     net-pop (0.1.2)
@@ -594,14 +583,14 @@ GEM
     newrelic_rpm (9.6.0)
       base64
     nio4r (2.7.3)
-    nokogiri (1.19.3)
+    nokogiri (1.18.9)
       mini_portile2 (~> 2.8.2)
       racc (~> 1.4)
-    nokogiri (1.19.3-arm64-darwin)
+    nokogiri (1.18.9-arm64-darwin)
       racc (~> 1.4)
-    nokogiri (1.19.3-x86_64-darwin)
+    nokogiri (1.18.9-x86_64-darwin)
       racc (~> 1.4)
-    nokogiri (1.19.3-x86_64-linux-gnu)
+    nokogiri (1.18.9-x86_64-linux-gnu)
       racc (~> 1.4)
     oauth (1.1.0)
       oauth-tty (~> 1.0, >= 1.0.1)
@@ -681,14 +670,14 @@ GEM
       method_source (~> 1.0)
     pry-rails (0.3.9)
       pry (>= 0.10.4)
-    public_suffix (7.0.5)
+    public_suffix (6.0.2)
     puma (6.4.3)
       nio4r (~> 2.0)
     pundit (2.3.0)
       activesupport (>= 3.0.0)
     raabro (1.4.0)
     racc (1.8.1)
-    rack (3.2.6)
+    rack (3.2.5)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
     rack-contrib (2.5.0)
@@ -703,7 +692,7 @@ GEM
       rack (>= 3.0.0, < 4)
     rack-proxy (0.7.7)
       rack
-    rack-session (2.1.2)
+    rack-session (2.1.1)
       base64 (>= 0.1.0)
       rack (>= 3.0.0)
     rack-test (2.1.0)
@@ -732,9 +721,6 @@ GEM
     rails-html-sanitizer (1.6.1)
       loofah (~> 2.21)
       nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    rails-i18n (7.0.10)
-      i18n (>= 0.7, < 2)
-      railties (>= 6.0.0, < 8)
     railties (7.1.5.2)
       actionpack (= 7.1.5.2)
       activesupport (= 7.1.5.2)
@@ -750,7 +736,7 @@ GEM
       ffi (~> 1.0)
     redis (5.0.6)
       redis-client (>= 0.9.0)
-    redis-client (0.26.4)
+    redis-client (0.22.2)
       connection_pool
     redis-namespace (1.10.0)
       redis (>= 4)
@@ -839,17 +825,17 @@ GEM
     ruby2ruby (2.5.0)
       ruby_parser (~> 3.1)
       sexp_processor (~> 4.6)
-    ruby_llm (1.15.0)
+    ruby_llm (1.9.2)
       base64
       event_stream_parser (~> 1)
       faraday (>= 1.10.0)
       faraday-multipart (>= 1)
       faraday-net_http (>= 1)
       faraday-retry (>= 1)
-      marcel (~> 1)
+      marcel (~> 1.0)
-      ruby_llm-schema (~> 0)
+      ruby_llm-schema (~> 0.2.1)
       zeitwerk (~> 2)
-    ruby_llm-schema (0.3.0)
+    ruby_llm-schema (0.2.5)
     ruby_parser (3.20.0)
       sexp_processor (~> 4.16)
     sass (3.7.4)
@@ -906,11 +892,10 @@ GEM
       logger
       rack (>= 2.2.4)
       redis-client (>= 0.22.2)
-    sidekiq-cron (2.4.0)
+    sidekiq-cron (1.12.0)
-      cronex (>= 0.13.0)
+      fugit (~> 1.8)
-      fugit (~> 1.8, >= 1.11.1)
       globalid (>= 1.0.1)
-      sidekiq (>= 6.5.0)
+      sidekiq (>= 6)
     sidekiq_alive (2.5.0)
       gserver (~> 0.0.1)
       sidekiq (>= 5, < 9)
@@ -925,9 +910,6 @@ GEM
       simplecov_json_formatter (~> 0.1)
     simplecov-html (0.13.2)
     simplecov_json_formatter (0.1.4)
-    skooma (0.3.7)
-      json_skooma (~> 0.2.5)
-      zeitwerk (~> 2.6)
     slack-ruby-client (2.7.0)
       faraday (>= 2.0.1)
       faraday-mashify
@@ -951,7 +933,6 @@ GEM
       activesupport (>= 5.2)
       sprockets (>= 3.0.0)
     squasher (0.7.2)
-    ssrf_filter (1.5.0)
     stackprof (0.2.25)
     statsd-ruby (1.5.0)
     stripe (18.0.1)
@@ -966,7 +947,7 @@ GEM
     time_diff (0.3.0)
       activesupport
       i18n
-    timeout (0.6.1)
+    timeout (0.4.3)
     trailblazer-option (0.1.2)
     twilio-ruby (7.6.0)
       faraday (>= 0.9, < 3.0)
@@ -984,13 +965,11 @@ GEM
     unf (0.1.4)
       unf_ext
     unf_ext (0.0.8.2)
-    unicode (0.4.4.5)
     unicode-display_width (3.1.4)
       unicode-emoji (~> 4.0, >= 4.0.4)
     unicode-emoji (4.0.4)
     uniform_notifier (1.17.0)
     uri (1.1.1)
-    uri-idna (0.3.1)
     uri_template (0.7.0)
     valid_email2 (5.2.6)
       activemodel (>= 3.2)
@@ -1025,7 +1004,7 @@ GEM
     working_hours (1.4.1)
       activesupport (>= 3.2)
       tzinfo
-    zeitwerk (2.7.5)
+    zeitwerk (2.7.4)
 
 PLATFORMS
   arm64-darwin-20
@@ -1045,7 +1024,7 @@ DEPENDENCIES
   administrate (>= 0.20.1)
   administrate-field-active_storage (>= 1.0.3)
   administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents (>= 0.10.0)
+  ai-agents
   annotaterb
   attr_extras
   audited (~> 5.4, >= 5.4.1)
@@ -1080,10 +1059,8 @@ DEPENDENCIES
   faker
   faraday_middleware-aws-sigv4
   fcm
-  firecrawl-sdk (~> 1.0)
   flag_shih_tzu
   foreman
-  gemoji
   geocoder
   gmail_xoauth
   google-cloud-dialogflow-v2 (>= 0.24.0)
@@ -1102,7 +1079,7 @@ DEPENDENCIES
   json_schemer
   judoscale-rails
   judoscale-sidekiq
-  jwt (~> 2.10, >= 2.10.3)
+  jwt
   kaminari
   koala
   letter_opener
@@ -1137,7 +1114,6 @@ DEPENDENCIES
   rack-mini-profiler (>= 3.2.0)
   rack-timeout
   rails (~> 7.1)
-  rails-i18n (~> 7.0)
   redis
   redis-namespace
   responders (>= 3.1.1)
@@ -1151,7 +1127,7 @@ DEPENDENCIES
   rubocop-rails
   rubocop-rspec
   ruby-openai
-  ruby_llm (>= 1.14.1)
+  ruby_llm (>= 1.8.2)
   ruby_llm-schema
   scout_apm
   scss_lint
@@ -1162,17 +1138,15 @@ DEPENDENCIES
   sentry-sidekiq (>= 5.19.0)
   shopify_api
   shoulda-matchers
-  sidekiq (~> 7.3, >= 7.3.1)
+  sidekiq (>= 7.3.1)
-  sidekiq-cron (>= 2.4.0)
+  sidekiq-cron (>= 1.12.0)
   sidekiq_alive
   simplecov (>= 0.21)
   simplecov_json_formatter
-  skooma
   slack-ruby-client (~> 2.7.0)
   spring
   spring-watcher-listen
   squasher
-  ssrf_filter (~> 1.5)
   stackprof
   stripe (~> 18.0)
   telephone_number

Makefile

@@ -40,12 +40,8 @@ run:
 	fi
 
 force_run:
-	@echo "Cleaning up Overmind processes..."
+	rm -f ./.overmind.sock
-	@lsof -ti:3036 2>/dev/null | xargs kill -9 2>/dev/null || true
+	rm -f tmp/pids/*.pid
-	@lsof -ti:3000 2>/dev/null | xargs kill -9 2>/dev/null || true
-	@rm -f ./.overmind.sock
-	@rm -f tmp/pids/*.pid
-	@echo "Cleanup complete"
 	overmind start -f Procfile.dev
 
 force_run_tunnel:

VERSION_CW

@@ -1 +1 @@
-4.14.1
+4.11.0

app/actions/contact_identify_action.rb

@@ -104,7 +104,7 @@ class ContactIdentifyAction
     # blank identifier or email will throw unique index error
     # TODO: replace reject { |_k, v| v.blank? } with compact_blank when rails is upgraded
     @contact.discard_invalid_attrs if discard_invalid_attrs
-    @contact.save! if @contact.changed?
+    @contact.save!
     enqueue_avatar_job
   end
 

app/builders/account_builder.rb

@@ -44,11 +44,7 @@ class AccountBuilder
   end
 
   def create_account
-    @account = Account.create!(
+    @account = Account.create!(name: account_name, locale: I18n.locale)
-      name: account_name,
-      locale: I18n.locale,
-      custom_attributes: { 'onboarding_step' => 'account_details' }
-    )
     Current.account = @account
   end
 

app/builders/agent_builder.rb

@@ -29,9 +29,8 @@ class AgentBuilder
     user = User.from_email(email)
     return user if user
 
-    @name = email.split('@').first if @name.blank?
     temp_password = "1!aA#{SecureRandom.alphanumeric(12)}"
-    User.create!(email: email, name: @name, password: temp_password, password_confirmation: temp_password)
+    User.create!(email: email, name: name, password: temp_password, password_confirmation: temp_password)
   end
 
   # Checks if the user needs confirmation.

app/builders/email/base_builder.rb

@@ -1,6 +1,4 @@
 class Email::BaseBuilder
-  include EmailAddressParseable
-
   pattr_initialize [:inbox!]
 
   private
@@ -41,7 +39,7 @@ class Email::BaseBuilder
   end
 
   def business_name
-    inbox.sanitized_business_name
+    inbox.business_name || inbox.sanitized_name
   end
 
   def account_support_email
@@ -49,4 +47,8 @@ class Email::BaseBuilder
     # can save it in the format "Name <email@domain.com>"
     parse_email(account.support_email)
   end
+
+  def parse_email(email_string)
+    Mail::Address.new(email_string).address
+  end
 end

app/builders/messages/facebook/message_builder.rb

@@ -105,19 +105,15 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
   end
 
   def message_params
-    content_attributes = {
-      in_reply_to_external_id: response.in_reply_to_external_id
-    }
-    content_attributes[:external_echo] = true if @outgoing_echo
-
     {
       account_id: conversation.account_id,
       inbox_id: conversation.inbox_id,
       message_type: @message_type,
-      status: @outgoing_echo ? :delivered : :sent,
       content: response.content,
       source_id: response.identifier,
-      content_attributes: content_attributes,
+      content_attributes: {
+        in_reply_to_external_id: response.in_reply_to_external_id
+      },
       sender: @outgoing_echo ? nil : @contact_inbox.contact
     }
   end

app/builders/messages/messenger/message_builder.rb

@@ -2,17 +2,12 @@ class Messages::Messenger::MessageBuilder
   include ::FileTypeHelper
 
   def process_attachment(attachment)
-    # This check handles very rare case if there are multiple files to attach with only one unsupported file
+    # This check handles very rare case if there are multiple files to attach with only one usupported file
     return if unsupported_file_type?(attachment['type'])
 
-    params = attachment_params(attachment)
+    attachment_obj = @message.attachments.new(attachment_params(attachment).except(:remote_file_url))
-    attachment_obj = @message.attachments.new(params.except(:remote_file_url))
     attachment_obj.save!
-    if facebook_reel?(attachment)
+    attach_file(attachment_obj, attachment_params(attachment)[:remote_file_url]) if attachment_params(attachment)[:remote_file_url]
-      update_facebook_reel_content(attachment)
-    elsif params[:remote_file_url]
-      attach_file(attachment_obj, params[:remote_file_url])
-    end
     fetch_story_link(attachment_obj) if attachment_obj.file_type == 'story_mention'
     fetch_ig_story_link(attachment_obj) if attachment_obj.file_type == 'ig_story'
     fetch_ig_post_link(attachment_obj) if attachment_obj.file_type == 'ig_post'
@@ -28,14 +23,10 @@ class Messages::Messenger::MessageBuilder
       filename: attachment_file.original_filename,
       content_type: attachment_file.content_type
     )
-    # The Attachment row is saved before the blob is attached, so the
-    # after_create_commit broadcast bails on `file.attached?`. Re-fire here
-    # for audio so the bubble updates without waiting on transcription.
-    attachment.message&.reload&.send_update_event if attachment.file_type.to_sym == :audio
   end
 
   def attachment_params(attachment)
-    file_type = normalize_file_type(attachment['type'])
+    file_type = attachment['type'].to_sym
     params = { file_type: file_type, account_id: @message.account_id }
 
     if [:image, :file, :audio, :video, :share, :story_mention, :ig_reel, :ig_post, :ig_story].include? file_type
@@ -109,28 +100,6 @@ class Messages::Messenger::MessageBuilder
 
   private
 
-  # Facebook may send attachment types that don't directly match our file_type enum.
-  # Map known aliases to their canonical enum values.
-  FACEBOOK_FILE_TYPE_MAP = { reel: :ig_reel }.freeze
-
-  def normalize_file_type(type)
-    sym = type.to_sym
-    FACEBOOK_FILE_TYPE_MAP.fetch(sym, sym)
-  end
-
-  # Facebook sends reel URLs as webpage links (facebook.com/reel/...) rather than
-  # direct video URLs. Downloading these yields HTML, not video content.
-  def facebook_reel?(attachment)
-    attachment['type'].to_sym == :reel
-  end
-
-  def update_facebook_reel_content(attachment)
-    url = attachment.dig('payload', 'url')
-    return if url.blank?
-
-    @message.update!(content: url) if @message.content.blank?
-  end
-
   def unsupported_file_type?(attachment_type)
     [:template, :unsupported_type, :ephemeral].include? attachment_type.to_sym
   end

app/builders/notification_builder.rb

@@ -27,8 +27,6 @@ class NotificationBuilder
     return if notification_type == 'conversation_creation' && !user_subscribed_to_notification?
     # skip notifications for blocked conversations except for user mentions
     return if primary_actor.contact.blocked? && notification_type != 'conversation_mention'
-    # respect conversation access (inbox/team membership and custom-role permissions)
-    return unless user_can_access_conversation?
 
     user.notifications.create!(
       notification_type: notification_type,
@@ -38,17 +36,4 @@ class NotificationBuilder
       secondary_actor: secondary_actor || current_user
     )
   end
-
-  def user_can_access_conversation?
-    conversation = primary_actor.is_a?(Conversation) ? primary_actor : primary_actor.try(:conversation)
-    return true if conversation.blank?
-
-    account_user = AccountUser.find_by(account_id: account.id, user_id: user.id)
-    return false if account_user.blank?
-
-    ConversationPolicy.new(
-      { user: user, account: account, account_user: account_user },
-      conversation
-    ).show?
-  end
 end

app/builders/v2/report_builder.rb

@@ -1,7 +1,6 @@
 class V2::ReportBuilder
   include DateRangeHelper
   include ReportHelper
-
   attr_reader :account, :params
 
   DEFAULT_GROUP_BY = 'day'.freeze

app/builders/v2/reports/agent_summary_builder.rb

@@ -11,6 +11,10 @@ class V2::Reports::AgentSummaryBuilder < V2::Reports::BaseSummaryBuilder
   attr_reader :conversations_count, :resolved_count,
               :avg_resolution_time, :avg_first_response_time, :avg_reply_time
 
+  def fetch_conversations_count
+    account.conversations.where(created_at: range).group('assignee_id').count
+  end
+
   def prepare_report
     account.account_users.map do |account_user|
       build_agent_stats(account_user)

app/builders/v2/reports/base_summary_builder.rb

@@ -9,13 +9,37 @@ class V2::Reports::BaseSummaryBuilder
   private
 
   def load_data
-    results = data_source.summary
+    @conversations_count = fetch_conversations_count
+    load_reporting_events_data
+  end
 
-    @conversations_count = results.transform_values { |data| data[:conversations_count] }
+  def load_reporting_events_data
-    @resolved_count = results.transform_values { |data| data[:resolved_conversations_count] }
+    # Extract the column name for indexing (e.g., 'conversations.team_id' -> 'team_id')
-    @avg_resolution_time = results.transform_values { |data| data[:avg_resolution_time] }
+    index_key = group_by_key.to_s.split('.').last
-    @avg_first_response_time = results.transform_values { |data| data[:avg_first_response_time] }
+
-    @avg_reply_time = results.transform_values { |data| data[:avg_reply_time] }
+    results = reporting_events
+              .select(
+                "#{group_by_key} as #{index_key}",
+                "COUNT(CASE WHEN name = 'conversation_resolved' THEN 1 END) as resolved_count",
+                "AVG(CASE WHEN name = 'conversation_resolved' THEN #{average_value_key} END) as avg_resolution_time",
+                "AVG(CASE WHEN name = 'first_response' THEN #{average_value_key} END) as avg_first_response_time",
+                "AVG(CASE WHEN name = 'reply_time' THEN #{average_value_key} END) as avg_reply_time"
+              )
+              .group(group_by_key)
+              .index_by { |record| record.public_send(index_key) }
+
+    @resolved_count = results.transform_values(&:resolved_count)
+    @avg_resolution_time = results.transform_values(&:avg_resolution_time)
+    @avg_first_response_time = results.transform_values(&:avg_first_response_time)
+    @avg_reply_time = results.transform_values(&:avg_reply_time)
+  end
+
+  def reporting_events
+    @reporting_events ||= account.reporting_events.where(created_at: range)
+  end
+
+  def fetch_conversations_count
+    # Override this method
   end
 
   def group_by_key
@@ -26,26 +50,7 @@ class V2::Reports::BaseSummaryBuilder
     # Override this method
   end
 
-  def data_source
+  def average_value_key
-    @data_source ||= Reports::DataSource.for(
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
-      account: account,
-      metric: nil,
-      dimension_type: summary_dimension_type,
-      dimension_id: nil,
-      scope: nil,
-      range: range,
-      group_by: 'day',
-      timezone_offset: params[:timezone_offset],
-      business_hours: params[:business_hours]
-    )
-  end
-
-  def summary_dimension_type
-    {
-      'account_id' => 'account',
-      'user_id' => 'agent',
-      'inbox_id' => 'inbox',
-      'conversations.team_id' => 'team'
-    }.fetch(group_by_key.to_s)
   end
 end

app/builders/v2/reports/bot_metrics_builder.rb

@@ -31,24 +31,13 @@ class V2::Reports::BotMetricsBuilder
   end
 
   def bot_resolutions_count
-    # Exclude conversations that also had a handoff in the same range — handoff wins
+    account.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_resolved,
-    account.reporting_events.joins(:conversation).select(:conversation_id)
+                                                                                 created_at: range).distinct.count
-           .where(account_id: account.id, name: :conversation_bot_resolved, created_at: range)
-           .where.not(conversation_id: bot_handoff_conversation_ids_subquery)
-           .distinct.count
   end
 
   def bot_handoffs_count
-    account.reporting_events.joins(:conversation).select(:conversation_id)
+    account.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_handoff,
-           .where(account_id: account.id, name: :conversation_bot_handoff, created_at: range)
+                                                                                 created_at: range).distinct.count
-           .distinct.count
-  end
-
-  def bot_handoff_conversation_ids_subquery
-    account.reporting_events
-           .where(name: :conversation_bot_handoff, created_at: range)
-           .where.not(conversation_id: nil)
-           .select(:conversation_id)
   end
 
   def bot_resolution_rate

app/builders/v2/reports/conversations/base_report_builder.rb

@@ -3,10 +3,23 @@ class V2::Reports::Conversations::BaseReportBuilder
 
   private
 
-  def builder_class(metric)
+  AVG_METRICS = %w[avg_first_response_time avg_resolution_time reply_time].freeze
-    return unless Reports::ReportMetricRegistry.supported?(metric)
+  COUNT_METRICS = %w[
+    conversations_count
+    incoming_messages_count
+    outgoing_messages_count
+    resolutions_count
+    bot_resolutions_count
+    bot_handoffs_count
+  ].freeze
 
-    V2::Reports::Timeseries::ReportBuilder
+  def builder_class(metric)
+    case metric
+    when *AVG_METRICS
+      V2::Reports::Timeseries::AverageReportBuilder
+    when *COUNT_METRICS
+      V2::Reports::Timeseries::CountReportBuilder
+    end
   end
 
   def log_invalid_metric

app/builders/v2/reports/inbox_summary_builder.rb

@@ -11,6 +11,15 @@ class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
   attr_reader :conversations_count, :resolved_count,
               :avg_resolution_time, :avg_first_response_time, :avg_reply_time
 
+  def load_data
+    @conversations_count = fetch_conversations_count
+    load_reporting_events_data
+  end
+
+  def fetch_conversations_count
+    account.conversations.where(created_at: range).group(group_by_key).count
+  end
+
   def prepare_report
     account.inboxes.map do |inbox|
       build_inbox_stats(inbox)
@@ -31,4 +40,8 @@ class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
   def group_by_key
     :inbox_id
   end
+
+  def average_value_key
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours]) ? :value_in_business_hours : :value
+  end
 end

app/builders/v2/reports/team_summary_builder.rb

@@ -6,6 +6,14 @@ class V2::Reports::TeamSummaryBuilder < V2::Reports::BaseSummaryBuilder
   attr_reader :conversations_count, :resolved_count,
               :avg_resolution_time, :avg_first_response_time, :avg_reply_time
 
+  def fetch_conversations_count
+    account.conversations.where(created_at: range).group(:team_id).count
+  end
+
+  def reporting_events
+    @reporting_events ||= account.reporting_events.where(created_at: range).joins(:conversation)
+  end
+
   def prepare_report
     account.teams.map do |team|
       build_team_stats(team)

app/builders/v2/reports/timeseries/average_report_builder.rb

@@ -0,0 +1,48 @@
+class V2::Reports::Timeseries::AverageReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
+  def timeseries
+    grouped_average_time = reporting_events.average(average_value_key)
+    grouped_event_count = reporting_events.count
+    grouped_average_time.each_with_object([]) do |element, arr|
+      event_date, average_time = element
+      arr << {
+        value: average_time,
+        timestamp: event_date.in_time_zone(timezone).to_i,
+        count: grouped_event_count[event_date]
+      }
+    end
+  end
+
+  def aggregate_value
+    object_scope.average(average_value_key)
+  end
+
+  private
+
+  def event_name
+    metric_to_event_name = {
+      avg_first_response_time: :first_response,
+      avg_resolution_time: :conversation_resolved,
+      reply_time: :reply_time
+    }
+    metric_to_event_name[params[:metric].to_sym]
+  end
+
+  def object_scope
+    scope.reporting_events.where(name: event_name, created_at: range, account_id: account.id)
+  end
+
+  def reporting_events
+    @grouped_values = object_scope.group_by_period(
+      group_by,
+      :created_at,
+      default_value: 0,
+      range: range,
+      permit: %w[day week month year hour],
+      time_zone: timezone
+    )
+  end
+
+  def average_value_key
+    @average_value_key ||= params[:business_hours].present? ? :value_in_business_hours : :value
+  end
+end

app/builders/v2/reports/timeseries/base_timeseries_builder.rb

@@ -1,13 +1,12 @@
 class V2::Reports::Timeseries::BaseTimeseriesBuilder
   include TimezoneHelper
   include DateRangeHelper
-
   DEFAULT_GROUP_BY = 'day'.freeze
 
   pattr_initialize :account, :params
 
   def scope
-    case dimension_type.to_sym
+    case params[:type].to_sym
     when :account
       account
     when :inbox
@@ -21,20 +20,6 @@ class V2::Reports::Timeseries::BaseTimeseriesBuilder
     end
   end
 
-  def data_source
-    @data_source ||= Reports::DataSource.for(
-      account: account,
-      metric: params[:metric],
-      dimension_type: dimension_type,
-      dimension_id: params[:id],
-      scope: scope,
-      range: range,
-      group_by: group_by,
-      timezone_offset: params[:timezone_offset],
-      business_hours: params[:business_hours]
-    )
-  end
-
   def inbox
     @inbox ||= account.inboxes.find(params[:id])
   end
@@ -58,10 +43,4 @@ class V2::Reports::Timeseries::BaseTimeseriesBuilder
   def timezone
     @timezone ||= timezone_name_from_offset(params[:timezone_offset])
   end
-
-  private
-
-  def dimension_type
-    (params[:type].presence || 'account').to_s
-  end
 end

app/builders/v2/reports/timeseries/count_report_builder.rb

@@ -0,0 +1,78 @@
+class V2::Reports::Timeseries::CountReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
+  def timeseries
+    grouped_count.each_with_object([]) do |element, arr|
+      event_date, event_count = element
+
+      # The `event_date` is in Date format (without time), such as "Wed, 15 May 2024".
+      # We need a timestamp for the start of the day. However, we can't use `event_date.to_time.to_i`
+      # because it converts the date to 12:00 AM server timezone.
+      # The desired output should be 12:00 AM in the specified timezone.
+      arr << { value: event_count, timestamp: event_date.in_time_zone(timezone).to_i }
+    end
+  end
+
+  def aggregate_value
+    object_scope.count
+  end
+
+  private
+
+  def metric
+    @metric ||= params[:metric]
+  end
+
+  def object_scope
+    send("scope_for_#{metric}")
+  end
+
+  def scope_for_conversations_count
+    scope.conversations.where(account_id: account.id, created_at: range)
+  end
+
+  def scope_for_incoming_messages_count
+    scope.messages.where(account_id: account.id, created_at: range).incoming.unscope(:order)
+  end
+
+  def scope_for_outgoing_messages_count
+    scope.messages.where(account_id: account.id, created_at: range).outgoing.unscope(:order)
+  end
+
+  def scope_for_resolutions_count
+    scope.reporting_events.where(
+      name: :conversation_resolved,
+      account_id: account.id,
+      created_at: range
+    )
+  end
+
+  def scope_for_bot_resolutions_count
+    scope.reporting_events.where(
+      name: :conversation_bot_resolved,
+      account_id: account.id,
+      created_at: range
+    )
+  end
+
+  def scope_for_bot_handoffs_count
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
+      name: :conversation_bot_handoff,
+      account_id: account.id,
+      created_at: range
+    ).distinct
+  end
+
+  def grouped_count
+    # IMPORTANT: time_zone parameter affects both data grouping AND output timestamps
+    # It converts timestamps to the target timezone before grouping, which means
+    # the same event can fall into different day buckets depending on timezone
+    # Example: 2024-01-15 00:00 UTC becomes 2024-01-14 16:00 PST (falls on different day)
+    @grouped_values = object_scope.group_by_period(
+      group_by,
+      :created_at,
+      default_value: 0,
+      range: range,
+      permit: %w[day week month year hour],
+      time_zone: timezone
+    ).count
+  end
+end

app/builders/v2/reports/timeseries/report_builder.rb

@@ -1,9 +0,0 @@
-class V2::Reports::Timeseries::ReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
-  def timeseries
-    data_source.timeseries
-  end
-
-  def aggregate_value
-    data_source.aggregate
-  end
-end

app/controllers/api/v1/accounts/agent_bots_controller.rb

@@ -34,10 +34,6 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
     @agent_bot.reload
   end
 
-  def reset_secret
-    @agent_bot.reset_secret!
-  end
-
   private
 
   def agent_bot

app/controllers/api/v1/accounts/articles/bulk_actions_controller.rb

@@ -1,59 +0,0 @@
-class Api::V1::Accounts::Articles::BulkActionsController < Api::V1::Accounts::BaseController
-  before_action :portal
-  before_action :check_authorization
-  before_action :set_articles, only: [:update_status, :update_category, :delete_articles]
-
-  def translate
-    head :not_implemented
-  end
-
-  def update_status
-    return render_could_not_create_error(I18n.t('portals.articles.no_articles_found')) if @articles.none?
-    return render_could_not_create_error(I18n.t('portals.articles.invalid_status')) unless Article.statuses.key?(params[:status])
-
-    ActiveRecord::Base.transaction do
-      @articles.find_each { |article| article.update!(status: params[:status]) }
-    end
-    head :ok
-  rescue ActiveRecord::RecordInvalid => e
-    render_could_not_create_error(e.message)
-  end
-
-  def update_category
-    return render_could_not_create_error(I18n.t('portals.articles.no_articles_found')) if @articles.none?
-    return render_could_not_create_error(I18n.t('portals.articles.category_not_found')) unless category_valid?
-
-    ActiveRecord::Base.transaction do
-      @articles.find_each { |article| article.update!(category_id: params[:category_id]) }
-    end
-    head :ok
-  rescue ActiveRecord::RecordInvalid => e
-    render_could_not_create_error(e.message)
-  end
-
-  def delete_articles
-    return render_could_not_create_error(I18n.t('portals.articles.no_articles_found')) if @articles.none?
-
-    @articles.destroy_all
-    head :ok
-  end
-
-  private
-
-  def portal
-    @portal ||= Current.account.portals.find_by!(slug: params[:portal_id])
-  end
-
-  def check_authorization
-    authorize(Article, :create?)
-  end
-
-  def set_articles
-    @articles = @portal.articles.where(id: params[:ids])
-  end
-
-  def category_valid?
-    @portal.categories.exists?(id: params[:category_id])
-  end
-end
-Api::V1::Accounts::Articles::BulkActionsController.prepend_mod_with('Api::V1::Accounts::Articles::BulkActionsController')

app/controllers/api/v1/accounts/articles_controller.rb

@@ -40,7 +40,7 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
   end
 
   def reorder
-    Article.update_positions(portal: @portal, positions_hash: params[:positions_hash])
+    Article.update_positions(params[:positions_hash])
     head :ok
   end
 

app/controllers/api/v1/accounts/categories_controller.rb

@@ -1,7 +1,7 @@
 class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseController
   before_action :portal
   before_action :check_authorization
-  before_action :fetch_category, except: [:index, :create, :reorder]
+  before_action :fetch_category, except: [:index, :create]
   before_action :set_current_page, only: [:index]
 
   def index
@@ -32,11 +32,6 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
     head :ok
   end
 
-  def reorder
-    Category.update_positions(portal: @portal, positions_hash: params[:positions_hash])
-    head :ok
-  end
-
   private
 
   def fetch_category
@@ -44,7 +39,7 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
   end
 
   def portal
-    @portal ||= Current.account.portals.find_by!(slug: params[:portal_id])
+    @portal ||= Current.account.portals.find_by(slug: params[:portal_id])
   end
 
   def related_categories_records

app/controllers/api/v1/accounts/concerns/whatsapp_health_management.rb

@@ -1,55 +0,0 @@
-module Api::V1::Accounts::Concerns::WhatsappHealthManagement
-  extend ActiveSupport::Concern
-
-  included do
-    skip_before_action :check_authorization, only: [:health, :register_webhook]
-    before_action :check_admin_authorization?, only: [:register_webhook]
-    before_action :validate_whatsapp_cloud_channel, only: [:health, :register_webhook]
-  end
-
-  def sync_templates
-    return render status: :unprocessable_entity, json: { error: 'Template sync is only available for WhatsApp channels' } unless whatsapp_channel?
-
-    trigger_template_sync
-    render status: :ok, json: { message: 'Template sync initiated successfully' }
-  rescue StandardError => e
-    render status: :internal_server_error, json: { error: e.message }
-  end
-
-  def health
-    health_data = Whatsapp::HealthService.new(@inbox.channel).fetch_health_status
-    render json: health_data
-  rescue StandardError => e
-    Rails.logger.error "[INBOX HEALTH] Error fetching health data: #{e.message}"
-    render json: { error: e.message }, status: :unprocessable_entity
-  end
-
-  def register_webhook
-    Whatsapp::WebhookSetupService.new(@inbox.channel).register_callback
-
-    render json: { message: 'Webhook registered successfully' }, status: :ok
-  rescue StandardError => e
-    Rails.logger.error "[INBOX WEBHOOK] Webhook registration failed: #{e.message}"
-    render json: { error: e.message }, status: :unprocessable_entity
-  end
-
-  private
-
-  def validate_whatsapp_cloud_channel
-    return if @inbox.channel.is_a?(Channel::Whatsapp) && @inbox.channel.provider == 'whatsapp_cloud'
-
-    render json: { error: 'Health data only available for WhatsApp Cloud API channels' }, status: :bad_request
-  end
-
-  def whatsapp_channel?
-    @inbox.whatsapp? || (@inbox.twilio? && @inbox.channel.whatsapp?)
-  end
-
-  def trigger_template_sync
-    if @inbox.whatsapp?
-      Channels::Whatsapp::TemplatesSyncJob.perform_later(@inbox.channel)
-    elsif @inbox.twilio? && @inbox.channel.whatsapp?
-      Channels::Twilio::TemplatesSyncJob.perform_later(@inbox.channel)
-    end
-  end
-end

app/controllers/api/v1/accounts/contacts/attachments_controller.rb

@@ -1,18 +0,0 @@
-class Api::V1::Accounts::Contacts::AttachmentsController < Api::V1::Accounts::Contacts::BaseController
-  RESULTS_PER_PAGE = 100
-
-  def index
-    conversations = Conversations::PermissionFilterService.new(
-      Current.account.conversations.where(contact_id: @contact.id),
-      Current.user,
-      Current.account
-    ).perform
-
-    @attachments = Attachment.where(message_id: Message.where(conversation_id: conversations).select(:id))
-                             .includes({ file_attachment: :blob }, message: [:conversation, :inbox, { sender: { avatar_attachment: :blob } }])
-                             .order(created_at: :desc)
-                             .page(params[:page])
-                             .per(RESULTS_PER_PAGE)
-    @attachments_count = @attachments.total_count
-  end
-end

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -5,7 +5,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   sort_on :phone_number, type: :string
   sort_on :last_activity_at, internal_name: :order_on_last_activity_at, type: :scope, scope_params: [:direction]
   sort_on :created_at, internal_name: :order_on_created_at, type: :scope, scope_params: [:direction]
-  sort_on :company_name, internal_name: :order_on_company_name, type: :scope, scope_params: [:direction]
+  sort_on :company, internal_name: :order_on_company_name, type: :scope, scope_params: [:direction]
   sort_on :city, internal_name: :order_on_city, type: :scope, scope_params: [:direction]
   sort_on :country, internal_name: :order_on_country_name, type: :scope, scope_params: [:direction]
 
@@ -201,9 +201,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   end
 
   def fetch_contact
-    contact_scope = Current.account.contacts
+    @contact = Current.account.contacts.includes(contact_inboxes: [:inbox]).find(params[:id])
-    contact_scope = contact_scope.includes(contact_inboxes: [:inbox]) if @include_contact_inboxes
-    @contact = contact_scope.find(params[:id])
   end
 
   def process_avatar_from_url

app/controllers/api/v1/accounts/conversations/unread_counts_controller.rb

@@ -1,16 +0,0 @@
-class Api::V1::Accounts::Conversations::UnreadCountsController < Api::V1::Accounts::BaseController
-  before_action :ensure_unread_counts_enabled
-
-  def index
-    counts = ::Conversations::UnreadCounts::Counter.new(account: Current.account, user: Current.user).perform
-    render json: { payload: counts }
-  end
-
-  private
-
-  def ensure_unread_counts_enabled
-    return if Current.account.feature_enabled?('conversation_unread_counts')
-
-    render json: { error: I18n.t('errors.conversations.unread_counts.feature_not_enabled') }, status: :forbidden
-  end
-end

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -15,7 +15,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def meta
-    result = conversation_finder.perform_meta_only
+    result = conversation_finder.perform
     @conversations_count = result[:count]
   end
 
@@ -28,7 +28,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   def attachments
     @attachments_count = @conversation.attachments.count
     @attachments = @conversation.attachments
-                                .includes({ file_attachment: :blob }, message: [:inbox, { sender: { avatar_attachment: :blob } }])
+                                .includes(:message)
                                 .order(created_at: :desc)
                                 .page(attachment_params[:page])
                                 .per(ATTACHMENT_RESULTS_PER_PAGE)
@@ -107,7 +107,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def toggle_typing_status
-    typing_status_manager = ::Conversations::TypingStatusManager.new(@conversation, Current.user, params)
+    typing_status_manager = ::Conversations::TypingStatusManager.new(@conversation, current_user, params)
     typing_status_manager.toggle_typing_status
     head :ok
   end
@@ -116,8 +116,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     # High-traffic accounts generate excessive DB writes when agents frequently switch between conversations.
     # Throttle last_seen updates to once per hour when there are no unread messages to reduce DB load.
     # Always update immediately if there are unread messages to maintain accurate read/unread state.
-    # Visiting a conversation should clear any unread inbox notifications for this conversation.
-    Notification::MarkConversationReadService.new(user: Current.user, account: Current.account, conversation: @conversation).perform
     return update_last_seen_on_conversation(DateTime.now.utc, true) if assignee? && @conversation.assignee_unread_messages.any?
     return update_last_seen_on_conversation(DateTime.now.utc, false) if !assignee? && @conversation.unread_messages.any?
 
@@ -162,8 +160,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
     # rubocop:disable Rails/SkipsModelValidations
     @conversation.update_columns(updates)
     # rubocop:enable Rails/SkipsModelValidations
-
-    ::Conversations::UnreadCounts::Notifier.new(@conversation).perform
   end
 
   def should_update_last_seen?

app/controllers/api/v1/accounts/custom_attribute_definitions_controller.rb

@@ -1,7 +1,6 @@
 class Api::V1::Accounts::CustomAttributeDefinitionsController < Api::V1::Accounts::BaseController
   before_action :fetch_custom_attributes_definitions, except: [:create]
   before_action :fetch_custom_attribute_definition, only: [:show, :update, :destroy]
-  before_action :check_authorization
   DEFAULT_ATTRIBUTE_MODEL = 'conversation_attribute'.freeze
 
   def index; end

app/controllers/api/v1/accounts/inbox_csat_templates_controller.rb

@@ -1,7 +1,6 @@
 class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseController
   before_action :fetch_inbox
   before_action :validate_whatsapp_channel
-  before_action :validate_captain_enabled, only: [:analyze]
 
   def show
     service = CsatTemplateManagementService.new(@inbox)
@@ -25,23 +24,6 @@ class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseC
     render json: { error: 'Template parameters are required' }, status: :unprocessable_entity
   end
 
-  def analyze
-    template_params = extract_template_params
-    return render_missing_message_error if template_params[:message].blank?
-
-    result = CsatTemplateUtilityAnalysisService.new(
-      account: Current.account,
-      inbox: @inbox,
-      message: template_params[:message],
-      button_text: template_params[:button_text],
-      language: template_params[:language]
-    ).perform
-
-    render json: result
-  rescue ActionController::ParameterMissing
-    render json: { error: 'Template parameters are required' }, status: :unprocessable_entity
-  end
-
   private
 
   def fetch_inbox
@@ -64,12 +46,6 @@ class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseC
     render json: { error: 'Message is required' }, status: :unprocessable_entity
   end
 
-  def validate_captain_enabled
-    return if Current.account.feature_enabled?('captain_integration')
-
-    render json: { error: 'Captain is required for template analysis' }, status: :forbidden
-  end
-
   def render_template_creation_result(result)
     if result[:success]
       render_successful_template_creation(result)

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -4,14 +4,11 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   before_action :fetch_agent_bot, only: [:set_agent_bot]
   before_action :validate_limit, only: [:create]
   # we are already handling the authorization in fetch inbox
-  before_action :check_authorization, except: [:show]
+  before_action :check_authorization, except: [:show, :health]
-
+  before_action :validate_whatsapp_cloud_channel, only: [:health]
-  include Api::V1::Accounts::Concerns::WhatsappHealthManagement
 
   def index
-    @inboxes = policy_scope(Current.account.inboxes)
+    @inboxes = policy_scope(Current.account.inboxes.order_by_name.includes(:channel, { avatar_attachment: [:blob] }))
-               .includes(:channel, :portal, :working_hours, { avatar_attachment: :blob })
-               .order_by_name
   end
 
   def show; end
@@ -68,17 +65,28 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     head :ok
   end
 
-  def reset_secret
-    return head :not_found unless @inbox.api?
-
-    @inbox.channel.reset_secret!
-  end
-
   def destroy
     ::DeleteObjectJob.perform_later(@inbox, Current.user, request.ip) if @inbox.present?
     render status: :ok, json: { message: I18n.t('messages.inbox_deletetion_response') }
   end
 
+  def sync_templates
+    return render status: :unprocessable_entity, json: { error: 'Template sync is only available for WhatsApp channels' } unless whatsapp_channel?
+
+    trigger_template_sync
+    render status: :ok, json: { message: 'Template sync initiated successfully' }
+  rescue StandardError => e
+    render status: :internal_server_error, json: { error: e.message }
+  end
+
+  def health
+    health_data = Whatsapp::HealthService.new(@inbox.channel).fetch_health_status
+    render json: health_data
+  rescue StandardError => e
+    Rails.logger.error "[INBOX HEALTH] Error fetching health data: #{e.message}"
+    render json: { error: e.message }, status: :unprocessable_entity
+  end
+
   private
 
   def fetch_inbox
@@ -87,7 +95,13 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def fetch_agent_bot
-    @agent_bot = AgentBot.accessible_to(Current.account).find(params[:agent_bot]) if params[:agent_bot]
+    @agent_bot = AgentBot.find(params[:agent_bot]) if params[:agent_bot]
+  end
+
+  def validate_whatsapp_cloud_channel
+    return if @inbox.channel.is_a?(Channel::Whatsapp) && @inbox.channel.provider == 'whatsapp_cloud'
+
+    render json: { error: 'Health data only available for WhatsApp Cloud API channels' }, status: :bad_request
   end
 
   def create_channel
@@ -186,6 +200,18 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   def get_channel_attributes(channel_type)
     channel_type.constantize.const_defined?(:EDITABLE_ATTRS) ? channel_type.constantize::EDITABLE_ATTRS.presence : []
   end
+
+  def whatsapp_channel?
+    @inbox.whatsapp? || (@inbox.twilio? && @inbox.channel.whatsapp?)
+  end
+
+  def trigger_template_sync
+    if @inbox.whatsapp?
+      Channels::Whatsapp::TemplatesSyncJob.perform_later(@inbox.channel)
+    elsif @inbox.twilio? && @inbox.channel.whatsapp?
+      Channels::Twilio::TemplatesSyncJob.perform_later(@inbox.channel)
+    end
+  end
 end
 
 Api::V1::Accounts::InboxesController.prepend_mod_with('Api::V1::Accounts::InboxesController')

app/controllers/api/v1/accounts/integrations/linear_controller.rb

@@ -126,7 +126,7 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
     return unless @hook&.access_token
 
     begin
-      linear_client = Linear.new(@hook.access_token, refresh_token: @hook.settings&.[]('refresh_token'))
+      linear_client = Linear.new(@hook.access_token)
       linear_client.revoke_token
     rescue StandardError => e
       Rails.logger.error "Failed to revoke Linear token: #{e.message}"

app/controllers/api/v1/accounts/labels_controller.rb

@@ -18,16 +18,7 @@ class Api::V1::Accounts::LabelsController < Api::V1::Accounts::BaseController
   end
 
   def destroy
-    label_title = @label.title
-    account_id = Current.account.id
-    label_deleted_at = Time.current
-
     @label.destroy!
-    Labels::RemoveAssociationsJob.perform_later(
-      label_title: label_title,
-      account_id: account_id,
-      label_deleted_at: label_deleted_at
-    )
     head :ok
   end
 

app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb

@@ -6,7 +6,8 @@ class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts
       {
         redirect_uri: "#{base_url}/microsoft/callback",
         scope: scope,
-        state: state
+        state: state,
+        prompt: 'consent'
       }
     )
     if redirect_url

app/controllers/api/v1/accounts/notifications_controller.rb

@@ -41,9 +41,9 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
 
   def destroy_all
     if params[:type] == 'read'
-      ::Notification::DeleteNotificationJob.perform_later(Current.user, Current.account, type: :read)
+      ::Notification::DeleteNotificationJob.perform_later(Current.user, type: :read)
     else
-      ::Notification::DeleteNotificationJob.perform_later(Current.user, Current.account, type: :all)
+      ::Notification::DeleteNotificationJob.perform_later(Current.user, type: :all)
     end
     head :ok
   end
@@ -69,7 +69,7 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
   end
 
   def fetch_notification
-    @notification = current_user.notifications.where(account_id: Current.account.id).find(params[:id])
+    @notification = current_user.notifications.find(params[:id])
   end
 
   def set_current_page

app/controllers/api/v1/accounts/portals_controller.rb

@@ -18,7 +18,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
     @portal = Current.account.portals.build(portal_params.merge(live_chat_widget_params))
     @portal.custom_domain = parsed_custom_domain
     @portal.save!
-    process_attached_logo if params[:blob_id].present?
+    process_attached_logo
   end
 
   def update
@@ -61,8 +61,9 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
   end
 
   def process_attached_logo
-    blob = ActiveStorage::Blob.find_signed(params[:blob_id].to_s)
+    blob_id = params[:blob_id]
-    @portal.logo.attach(blob) if blob
+    blob = ActiveStorage::Blob.find_signed(blob_id)
+    @portal.logo.attach(blob)
   end
 
   private
@@ -78,9 +79,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
   def portal_params
     params.require(:portal).permit(
       :id, :color, :custom_domain, :header_text, :homepage_link,
-      :name, :page_title, :slug, :archived,
+      :name, :page_title, :slug, :archived, { config: [:default_locale, { allowed_locales: [] }] }
-      { config: [:default_locale, :layout, { allowed_locales: [] }, { draft_locales: [] },
-                 { social_profiles: %i[facebook x instagram linkedin youtube tiktok github whatsapp] }] }
     )
   end
 
@@ -89,7 +88,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
     return {} unless permitted_params.key?(:inbox_id)
     return { channel_web_widget_id: nil } if permitted_params[:inbox_id].blank?
 
-    inbox = Current.account.inboxes.find(permitted_params[:inbox_id])
+    inbox = Inbox.find(permitted_params[:inbox_id])
     return {} unless inbox.web_widget?
 
     { channel_web_widget_id: inbox.channel.id }
@@ -100,8 +99,6 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
   end
 
   def parsed_custom_domain
-    return @portal.custom_domain if @portal.custom_domain.blank?
-
     domain = URI.parse(@portal.custom_domain)
     domain.is_a?(URI::HTTP) ? domain.host : @portal.custom_domain
   end

app/controllers/api/v1/accounts/upload_controller.rb

@@ -5,7 +5,7 @@ class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
              elsif params[:external_url].present?
                create_from_url
              else
-               render_error(I18n.t('errors.upload.missing_input'), :unprocessable_entity)
+               render_error('No file or URL provided', :unprocessable_entity)
              end
 
     render_success(result) if result.is_a?(ActiveStorage::Blob)
@@ -19,21 +19,35 @@ class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
   end
 
   def create_from_url
-    SafeFetch.fetch(params[:external_url].to_s) do |result|
+    uri = parse_uri(params[:external_url])
-      create_and_save_blob(result.tempfile, result.filename, result.content_type)
+    return if performed?
+
+    fetch_and_process_file_from_uri(uri)
+  end
+
+  def parse_uri(url)
+    uri = URI.parse(url)
+    validate_uri(uri)
+    uri
+  rescue URI::InvalidURIError, SocketError
+    render_error('Invalid URL provided', :unprocessable_entity)
+    nil
+  end
+
+  def validate_uri(uri)
+    raise URI::InvalidURIError unless uri.is_a?(URI::HTTP) || uri.is_a?(URI::HTTPS)
+  end
+
+  def fetch_and_process_file_from_uri(uri)
+    uri.open do |file|
+      create_and_save_blob(file, File.basename(uri.path), file.content_type)
     end
-  rescue SafeFetch::HttpError => e
+  rescue OpenURI::HTTPError => e
-    render_error(I18n.t('errors.upload.fetch_failed_with_message', message: e.message), :unprocessable_entity)
+    render_error("Failed to fetch file from URL: #{e.message}", :unprocessable_entity)
-  rescue SafeFetch::FetchError
+  rescue SocketError
-    render_error(I18n.t('errors.upload.fetch_failed'), :unprocessable_entity)
+    render_error('Invalid URL provided', :unprocessable_entity)
-  rescue SafeFetch::FileTooLargeError
-    render_error(I18n.t('errors.upload.file_too_large'), :unprocessable_entity)
-  rescue SafeFetch::UnsupportedContentTypeError
-    render_error(I18n.t('errors.upload.unsupported_content_type'), :unprocessable_entity)
-  rescue SafeFetch::Error
-    render_error(I18n.t('errors.upload.invalid_url'), :unprocessable_entity)
   rescue StandardError
-    render_error(I18n.t('errors.upload.unexpected'), :internal_server_error)
+    render_error('An unexpected error occurred', :internal_server_error)
   end
 
   def create_and_save_blob(io, filename, content_type)

app/controllers/api/v1/accounts/working_hours_controller.rb

@@ -0,0 +1,18 @@
+class Api::V1::Accounts::WorkingHoursController < Api::V1::Accounts::BaseController
+  before_action :check_authorization
+  before_action :fetch_webhook, only: [:update]
+
+  def update
+    @working_hour.update!(working_hour_params)
+  end
+
+  private
+
+  def working_hour_params
+    params.require(:working_hour).permit(:inbox_id, :open_hour, :open_minutes, :close_hour, :close_minutes, :closed_all_day)
+  end
+
+  def fetch_working_hour
+    @working_hour = Current.account.working_hours.find(params[:id])
+  end
+end

app/controllers/api/v1/accounts_controller.rb

@@ -30,20 +30,9 @@ class Api::V1::AccountsController < Api::BaseController
       locale: account_params[:locale],
       user: current_user
     ).perform
-    enqueue_branding_enrichment
     if @user
-      # Authenticated users (dashboard "add account") and api_only signups
+      send_auth_headers(@user)
-      # need the full response with account_id. API-only deployments have no
+      render 'api/v1/accounts/create', format: :json, locals: { resource: @user }
-      # frontend to handle the email confirmation flow, so they need auth
-      # tokens to proceed.
-      # Unauthenticated web signup returns only the email — no session is
-      # created until the user confirms via the email link.
-      if current_user || api_only_signup?
-        send_auth_headers(@user)
-        render 'api/v1/accounts/create', format: :json, locals: { resource: @user }
-      else
-        render json: { email: @user.email }
-      end
     else
       render_error_response(CustomExceptions::Account::SignupFailed.new({}))
     end
@@ -58,7 +47,6 @@ class Api::V1::AccountsController < Api::BaseController
     @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email))
     @account.custom_attributes.merge!(custom_attributes_params)
     @account.settings.merge!(settings_params)
-    @account.custom_attributes.delete('onboarding_step') if @account.custom_attributes['onboarding_step'] == 'account_details'
     @account.custom_attributes['onboarding_step'] = 'invite_team' if @account.custom_attributes['onboarding_step'] == 'account_update'
     @account.save!
   end
@@ -71,17 +59,6 @@ class Api::V1::AccountsController < Api::BaseController
 
   private
 
-  def enqueue_branding_enrichment
-    email = account_params[:email].presence || @user&.email
-    return if email.blank?
-
-    Account::BrandingEnrichmentJob.perform_later(@account.id, email)
-    Redis::Alfred.set(format(Redis::Alfred::ACCOUNT_ONBOARDING_ENRICHMENT, account_id: @account.id), '1', ex: 30)
-  rescue StandardError => e
-    # Enrichment is optional — never let queue/Redis failures abort signup
-    ChatwootExceptionTracker.new(e).capture_exception
-  end
-
   def ensure_account_name
     # ensure that account_name and user_full_name is present
     # this is becuase the account builder and the models validations are not triggered
@@ -111,7 +88,7 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def custom_attributes_params
-    params.permit(:industry, :company_size, :timezone, :referral_source, :user_role, :website)
+    params.permit(:industry, :company_size, :timezone)
   end
 
   def settings_params
@@ -123,16 +100,7 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def check_signup_enabled
-    raise ActionController::RoutingError, 'Not Found' unless GlobalConfigService.account_signup_enabled?
+    raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
-  end
-
-  def api_only_signup?
-    # CW_API_ONLY_SERVER is the canonical flag for API-only deployments.
-    # ENABLE_ACCOUNT_SIGNUP='api_only' is a legacy sentinel for the same purpose.
-    # Read ENABLE_ACCOUNT_SIGNUP raw from InstallationConfig because GlobalConfig.get
-    # typecasts it to boolean, coercing 'api_only' to true.
-    ActiveModel::Type::Boolean.new.cast(ENV.fetch('CW_API_ONLY_SERVER', false)) ||
-      InstallationConfig.find_by(name: 'ENABLE_ACCOUNT_SIGNUP')&.value.to_s == 'api_only'
   end
 
   def validate_captcha

app/controllers/api/v1/notification_subscriptions_controller.rb

@@ -8,8 +8,7 @@ class Api::V1::NotificationSubscriptionsController < Api::BaseController
   end
 
   def destroy
-    notification_subscription = current_user.notification_subscriptions
+    notification_subscription = NotificationSubscription.where(["subscription_attributes->>'push_token' = ?", params[:push_token]]).first
-                                            .where(["subscription_attributes->>'push_token' = ?", params[:push_token]]).first
     notification_subscription.destroy! if notification_subscription.present?
     head :ok
   end

app/controllers/api/v1/profile/mfa_controller.rb

@@ -2,8 +2,8 @@ class Api::V1::Profile::MfaController < Api::BaseController
   before_action :check_mfa_feature_available
   before_action :check_mfa_enabled, only: [:destroy, :backup_codes]
   before_action :check_mfa_disabled, only: [:create, :verify]
-  before_action :validate_password, only: [:destroy]
   before_action :validate_otp, only: [:verify, :backup_codes, :destroy]
+  before_action :validate_password, only: [:destroy]
 
   def show; end
 
@@ -48,8 +48,7 @@ class Api::V1::Profile::MfaController < Api::BaseController
   def validate_otp
     authenticated = Mfa::AuthenticationService.new(
       user: current_user,
-      otp_code: mfa_params[:otp_code],
+      otp_code: mfa_params[:otp_code]
-      backup_code: mfa_params[:backup_code]
     ).authenticate
 
     return if authenticated
@@ -64,6 +63,6 @@ class Api::V1::Profile::MfaController < Api::BaseController
   end
 
   def mfa_params
-    params.permit(:otp_code, :backup_code, :password)
+    params.permit(:otp_code, :password)
   end
 end

app/controllers/api/v1/widget/contacts_controller.rb

@@ -19,7 +19,7 @@ class Api::V1::Widget::ContactsController < Api::V1::Widget::BaseController
       contact = @contact
     end
 
-    @contact_inbox.update(hmac_verified: true) if should_verify_hmac?
+    @contact_inbox.update(hmac_verified: true) if should_verify_hmac? && valid_hmac?
 
     identify_contact(contact)
   end

app/controllers/api/v1/widget/messages_controller.rb

@@ -43,15 +43,7 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController
   end
 
   def set_conversation
-    return unless conversation.nil?
+    @conversation = create_conversation if conversation.nil?
-
-    @conversation = create_conversation
-    apply_labels if permitted_params[:labels].present?
-  end
-
-  def apply_labels
-    valid_labels = inbox.account.labels.where(title: permitted_params[:labels]).pluck(:title)
-    @conversation.update_labels(valid_labels) if valid_labels.present?
   end
 
   def message_finder_params
@@ -72,21 +64,10 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController
 
   def permitted_params
     # timestamp parameter is used in create conversation method
-    # custom_attributes and labels are applied when a new conversation is created alongside the first message
+    params.permit(:id, :before, :after, :website_token, contact: [:name, :email], message: [:content, :referer_url, :timestamp, :echo_id, :reply_to])
-    params.permit(
-      :id, :before, :after, :website_token,
-      contact: [:name, :email],
-      message: [:content, :referer_url, :timestamp, :echo_id, :reply_to],
-      custom_attributes: {},
-      labels: []
-    )
   end
 
   def set_message
-    # `conversation.messages.find` would be simpler, but `conversation` is `conversations.last`,
+    @message = @web_widget.inbox.messages.find(permitted_params[:id])
-    # which means a visitor with more than one open thread could not edit a message in any
-    # but their most recent one. Scoping across all of the visitor's conversations keeps the
-    # happy path correct for that future multi-conversation widget flow.
-    @message = Message.where(conversation_id: conversations.select(:id)).find(permitted_params[:id])
   end
 end

app/controllers/api/v2/accounts/summary_reports_controller.rb

@@ -3,15 +3,15 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
   before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label, :channel]
 
   def agent
-    render_report_with(V2::Reports::AgentSummaryBuilder, type: :agent)
+    render_report_with(V2::Reports::AgentSummaryBuilder)
   end
 
   def team
-    render_report_with(V2::Reports::TeamSummaryBuilder, type: :team)
+    render_report_with(V2::Reports::TeamSummaryBuilder)
   end
 
   def inbox
-    render_report_with(V2::Reports::InboxSummaryBuilder, type: :inbox)
+    render_report_with(V2::Reports::InboxSummaryBuilder)
   end
 
   def label
@@ -38,9 +38,8 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
     }
   end
 
-  def render_report_with(builder_class, type: nil)
+  def render_report_with(builder_class)
-    builder_params = type.present? ? @builder_params.merge(type: type) : @builder_params
+    builder = builder_class.new(account: Current.account, params: @builder_params)
-    builder = builder_class.new(account: Current.account, params: builder_params)
     render json: builder.build
   end
 

app/controllers/api/v2/accounts_controller.rb

@@ -58,7 +58,7 @@ class Api::V2::AccountsController < Api::BaseController
   end
 
   def check_signup_enabled
-    raise ActionController::RoutingError, 'Not Found' unless GlobalConfigService.account_signup_enabled?
+    raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
   end
 
   def validate_captcha

app/controllers/auth/resend_confirmations_controller.rb

@@ -1,18 +0,0 @@
-# Unauthenticated endpoint for resending confirmation emails during signup.
-# This is a standalone controller (not on DeviseOverrides::ConfirmationsController)
-# because OmniAuth middleware intercepts all POST /auth/* routes as provider
-# callbacks, and Devise controller filters cause 307 redirects for custom actions.
-# Inherits from ActionController::API to avoid both issues entirely.
-# Rate-limited by Rack::Attack (IP + email) and gated by hCaptcha.
-class Auth::ResendConfirmationsController < ActionController::API
-  def create
-    return head(:ok) unless ChatwootCaptcha.new(params[:h_captcha_client_response]).valid?
-
-    email = params[:email]
-    return head(:ok) unless email.is_a?(String)
-
-    user = User.from_email(email.strip.downcase)
-    user&.send_confirmation_instructions unless user&.confirmed?
-    head :ok
-  end
-end

app/controllers/concerns/access_token_auth_helper.rb

@@ -1,6 +1,6 @@
 module AccessTokenAuthHelper
   BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[toggle_status toggle_typing_status toggle_priority create update custom_attributes],
+    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update custom_attributes],
     'api/v1/accounts/conversations/messages' => ['create'],
     'api/v1/accounts/conversations/assignments' => ['create']
   }.freeze
@@ -28,7 +28,7 @@ module AccessTokenAuthHelper
 
   def validate_bot_access_token!
     return if Current.user.is_a?(User)
-    return if @resource.is_a?(AgentBot) && agent_bot_accessible?
+    return if agent_bot_accessible?
 
     render_unauthorized('Access to this endpoint is not authorized for bots')
   end

app/controllers/concerns/meta_token_verify_concern.rb

@@ -2,10 +2,6 @@
 # This concern handles the token verification step.
 
 module MetaTokenVerifyConcern
-  CHANNEL_APP_SECRET_KEYS = %w[app_secret app_secret_key client_secret api_secret].freeze
-  META_SIGNATURE_HEADER = 'X-Hub-Signature-256'.freeze
-  META_SIGNATURE_PREFIX = 'sha256='.freeze
-
   def verify
     service = is_a?(Webhooks::WhatsappController) ? 'whatsapp' : 'instagram'
     if valid_token?(params['hub.verify_token'])
@@ -18,53 +14,6 @@ module MetaTokenVerifyConcern
 
   private
 
-  def verify_meta_signature!
-    return unless meta_signature_verification_required?
-    return if valid_meta_signature?
-
-    head :unauthorized
-  end
-
-  def valid_meta_signature?
-    signature = request.headers[META_SIGNATURE_HEADER]
-    return false unless signature&.start_with?(META_SIGNATURE_PREFIX)
-
-    meta_app_secrets.any? do |secret|
-      next false if secret.blank?
-
-      expected_signature = "#{META_SIGNATURE_PREFIX}#{OpenSSL::HMAC.hexdigest('SHA256', secret, meta_request_body)}"
-      ActiveSupport::SecurityUtils.secure_compare(expected_signature, signature)
-    end
-  end
-
-  def meta_request_body
-    @meta_request_body ||= request.raw_post
-  end
-
-  def meta_app_secrets
-    raise 'Overwrite this method in your controller'
-  end
-
-  def meta_signature_verification_required?
-    true
-  end
-
-  def channel_meta_app_secrets(channel)
-    return [] if channel.blank?
-
-    secrets = []
-    secrets << channel.app_secret if channel.respond_to?(:app_secret)
-    secrets.concat(provider_config_meta_app_secrets(channel))
-    secrets.compact_blank.uniq
-  end
-
-  def provider_config_meta_app_secrets(channel)
-    return [] unless channel.respond_to?(:provider_config)
-
-    provider_config = channel.provider_config.to_h.with_indifferent_access
-    CHANNEL_APP_SECRET_KEYS.filter_map { |key| provider_config[key].presence }
-  end
-
   def valid_token?(_token)
     raise 'Overwrite this method your controller'
   end

app/controllers/dashboard_controller.rb

@@ -80,17 +80,10 @@ class DashboardController < ActionController::Base
       IS_ENTERPRISE: ChatwootApp.enterprise?,
       AZURE_APP_ID: GlobalConfigService.load('AZURE_APP_ID', ''),
       GIT_SHA: GIT_HASH,
-      ALLOWED_LOGIN_METHODS: allowed_login_methods,
+      ALLOWED_LOGIN_METHODS: allowed_login_methods
-      ACTIVE_PLATFORM_BANNERS: active_platform_banners
     }
   end
 
-  def active_platform_banners
-    return [] unless ChatwootApp.chatwoot_cloud?
-
-    PlatformBanner.active.order(created_at: :desc).as_json(only: %i[id banner_message banner_type updated_at])
-  end
-
   def allowed_login_methods
     methods = ['email']
     methods << 'google_oauth' if GlobalConfigService.load('ENABLE_GOOGLE_OAUTH_LOGIN', 'true').to_s != 'false'

app/controllers/devise_overrides/omniauth_callbacks_controller.rb

@@ -10,12 +10,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
   private
 
   def sign_in_user
-    # Capture before skip_confirmation! sets confirmed_at, which would
-    # make oauth_user_needs_password_reset? return false and skip the
-    # password reset for persisted unconfirmed users.
-    needs_password_reset = oauth_user_needs_password_reset?
     @resource.skip_confirmation! if confirmable_enabled?
-    set_random_password_if_oauth_user if needs_password_reset
 
     # once the resource is found and verified
     # we can just send them to the login page again with the SSO params
@@ -25,10 +20,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
   end
 
   def sign_in_user_on_mobile
-    # See comment in sign_in_user for why this is captured before skip_confirmation!
-    needs_password_reset = oauth_user_needs_password_reset?
     @resource.skip_confirmation! if confirmable_enabled?
-    set_random_password_if_oauth_user if needs_password_reset
 
     # once the resource is found and verified
     # we can just send them to the login page again with the SSO params
@@ -45,7 +37,6 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
     return redirect_to login_page_url(error: 'business-account-only') unless validate_signup_email_is_business_domain?
 
     create_account_for_user
-    set_random_password_if_oauth_user
     token = @resource.send(:set_reset_password_token)
     frontend_url = ENV.fetch('FRONTEND_URL', nil)
     redirect_to "#{frontend_url}/app/auth/password/edit?config=default&reset_password_token=#{token}"
@@ -60,7 +51,8 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
   end
 
   def account_signup_allowed?
-    GlobalConfigService.account_signup_enabled?
+    # set it to true by default, this is the behaviour across the app
+    GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') != 'false'
   end
 
   def resource_class(_mapping = nil)
@@ -90,15 +82,6 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
     Avatar::AvatarFromUrlJob.perform_later(@resource, auth_hash['info']['image'])
   end
 
-  def oauth_user_needs_password_reset?
-    @resource.present? && (@resource.new_record? || !@resource.confirmed?)
-  end
-
-  def set_random_password_if_oauth_user
-    # Password must satisfy secure_password requirements (uppercase, lowercase, number, special char)
-    @resource.update(password: "#{SecureRandom.hex(16)}aA1!") if @resource.persisted?
-  end
-
   def default_devise_mapping
     'user'
   end

app/controllers/devise_overrides/sessions_controller.rb

@@ -25,14 +25,6 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
 
   private
 
-  def render_create_error_not_confirmed
-    render_error(
-      :unauthorized,
-      I18n.t('devise_token_auth.sessions.not_confirmed', email: @resource.email),
-      error_code: 'user_not_confirmed'
-    )
-  end
-
   def find_user_for_authentication
     return nil unless params[:email].present? && params[:password].present?
 

app/controllers/linear/callbacks_controller.rb

@@ -2,8 +2,6 @@ class Linear::CallbacksController < ApplicationController
   include Linear::IntegrationHelper
 
   def show
-    return redirect_to(safe_linear_redirect_uri) if params[:code].blank? || account_id.blank?
-
     @response = oauth_client.auth_code.get_token(
       params[:code],
       redirect_uri: "#{base_url}/linear/callback"
@@ -12,7 +10,7 @@ class Linear::CallbacksController < ApplicationController
     handle_response
   rescue StandardError => e
     Rails.logger.error("Linear callback error: #{e.message}")
-    redirect_to safe_linear_redirect_uri
+    redirect_to linear_redirect_uri
   end
 
   private
@@ -33,19 +31,22 @@ class Linear::CallbacksController < ApplicationController
   end
 
   def handle_response
-    raise ArgumentError, 'Missing access token in Linear OAuth response' if parsed_body['access_token'].blank?
+    hook = account.hooks.new(
-
-    hook = account.hooks.find_or_initialize_by(app_id: 'linear')
-    hook.assign_attributes(
       access_token: parsed_body['access_token'],
       status: 'enabled',
-      settings: merged_integration_settings(hook.settings)
+      app_id: 'linear',
+      settings: {
+        token_type: parsed_body['token_type'],
+        expires_in: parsed_body['expires_in'],
+        scope: parsed_body['scope']
+      }
     )
+    # You may wonder why we're not handling the refresh token update, since the token will expire only after 10 years, https://github.com/linear/linear/issues/251
     hook.save!
     redirect_to linear_redirect_uri
   rescue StandardError => e
     Rails.logger.error("Linear callback error: #{e.message}")
-    redirect_to safe_linear_redirect_uri
+    redirect_to linear_redirect_uri
   end
 
   def account
@@ -53,47 +54,19 @@ class Linear::CallbacksController < ApplicationController
   end
 
   def account_id
-    return @account_id if instance_variable_defined?(:@account_id)
+    return unless params[:state]
 
-    @account_id = params[:state].present? ? verify_linear_token(params[:state]) : nil
+    verify_linear_token(params[:state])
   end
 
   def linear_redirect_uri
     "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{account.id}/settings/integrations/linear"
   end
 
-  def safe_linear_redirect_uri
-    return base_url if account_id.blank?
-
-    linear_redirect_uri
-  rescue StandardError
-    base_url
-  end
-
   def parsed_body
     @parsed_body ||= @response.response.parsed
   end
 
-  def integration_settings
-    {
-      token_type: parsed_body['token_type'],
-      expires_in: parsed_body['expires_in'],
-      expires_on: expires_on,
-      scope: parsed_body['scope'],
-      refresh_token: parsed_body['refresh_token']
-    }.compact
-  end
-
-  def merged_integration_settings(existing_settings)
-    existing_settings.to_h.with_indifferent_access.merge(integration_settings)
-  end
-
-  def expires_on
-    return if parsed_body['expires_in'].blank?
-
-    (Time.current.utc + parsed_body['expires_in'].to_i.seconds).to_s
-  end
-
   def base_url
     ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
   end

app/controllers/platform/api/v1/agent_bots_controller.rb

@@ -3,7 +3,7 @@ class Platform::Api::V1::AgentBotsController < PlatformController
   before_action :validate_platform_app_permissible, except: [:index, :create]
 
   def index
-    @resources = @platform_app.platform_app_permissibles.where(permissible_type: 'AgentBot').includes(:permissible)
+    @resources = @platform_app.platform_app_permissibles.where(permissible_type: 'AgentBot').all
   end
 
   def show; end

app/controllers/platform/api/v1/email_channel_migrations_controller.rb

@@ -1,101 +0,0 @@
-class Platform::Api::V1::EmailChannelMigrationsController < PlatformController
-  before_action :set_account
-  before_action :validate_account_permissible
-  before_action :validate_feature_flag
-  before_action :validate_params
-
-  def create
-    results = migrate_email_channels
-    render json: { results: results }, status: :ok
-  end
-
-  private
-
-  def set_account
-    @account = Account.find(params[:account_id])
-  end
-
-  def validate_account_permissible
-    return if @platform_app.platform_app_permissibles.find_by(permissible: @account)
-
-    render json: { error: 'Non permissible resource' }, status: :unauthorized
-  end
-
-  def validate_feature_flag
-    return if ActiveModel::Type::Boolean.new.cast(ENV.fetch('EMAIL_CHANNEL_MIGRATION', false))
-
-    render json: { error: 'Email channel migration is not enabled' }, status: :forbidden
-  end
-
-  def validate_params
-    return render json: { error: 'Missing migrations parameter' }, status: :unprocessable_entity if migration_params.blank?
-
-    return unless migration_params.size > MAX_MIGRATIONS
-
-    return render json: { error: "Too many migrations (max #{MAX_MIGRATIONS})" },
-                  status: :unprocessable_entity
-  end
-
-  def migrate_email_channels
-    migration_params.map { |entry| migrate_single(entry) }
-  end
-
-  MAX_MIGRATIONS = 25
-  SUPPORTED_PROVIDERS = %w[google microsoft].freeze
-
-  def migrate_single(entry)
-    validate_provider!(entry[:provider])
-
-    ActiveRecord::Base.transaction do
-      channel = create_channel(entry)
-      inbox = create_inbox(channel, entry)
-
-      { email: entry[:email], inbox_id: inbox.id, channel_id: channel.id, status: 'success' }
-    end
-  rescue StandardError => e
-    { email: entry[:email], status: 'error', message: e.message }
-  end
-
-  def create_channel(entry)
-    Channel::Email.create!(
-      account_id: @account.id,
-      email: entry[:email],
-      provider: entry[:provider],
-      provider_config: entry[:provider_config]&.to_h,
-      imap_enabled: entry.fetch(:imap_enabled, true),
-      imap_address: entry[:imap_address] || default_imap_address(entry[:provider]),
-      imap_port: entry[:imap_port] || 993,
-      imap_login: entry[:imap_login] || entry[:email],
-      imap_enable_ssl: entry.fetch(:imap_enable_ssl, true)
-    )
-  end
-
-  def create_inbox(channel, entry)
-    @account.inboxes.create!(
-      name: entry[:inbox_name] || "Migrated #{entry[:provider]&.capitalize}: #{entry[:email]}",
-      channel: channel
-    )
-  end
-
-  def validate_provider!(provider)
-    return if SUPPORTED_PROVIDERS.include?(provider)
-
-    raise ArgumentError, "Unsupported provider '#{provider}'. Must be one of: #{SUPPORTED_PROVIDERS.join(', ')}"
-  end
-
-  def default_imap_address(provider)
-    case provider
-    when 'google' then 'imap.gmail.com'
-    when 'microsoft' then 'outlook.office365.com'
-    else ''
-    end
-  end
-
-  def migration_params
-    params.permit(migrations: [
-                    :email, :provider, :inbox_name,
-                    :imap_enabled, :imap_address, :imap_port, :imap_login, :imap_enable_ssl,
-                    { provider_config: {} }
-                  ])[:migrations]
-  end
-end

app/controllers/public/api/v1/inboxes_controller.rb

@@ -24,10 +24,6 @@ class Public::Api::V1::InboxesController < PublicController
   def set_conversation
     return if params[:conversation_id].blank?
 
-    @conversation = if @contact_inbox.hmac_verified?
+    @conversation = @contact_inbox.contact.conversations.find_by!(display_id: params[:conversation_id])
-                      @contact_inbox.contact.conversations.find_by!(display_id: params[:conversation_id])
-                    else
-                      @contact_inbox.conversations.find_by!(display_id: params[:conversation_id])
-                    end
   end
 end

app/controllers/public/api/v1/portals/articles_controller.rb

@@ -1,15 +1,11 @@
 class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::BaseController
-  before_action :ensure_custom_domain_request, only: [:show, :index, :show_markdown]
+  before_action :ensure_custom_domain_request, only: [:show, :index]
   before_action :portal
-  before_action :set_portal_layout
-  before_action :set_view_variant
-  before_action :ensure_portal_feature_enabled
   before_action :set_category, except: [:index, :show, :tracking_pixel]
-  before_action :set_article, only: [:show, :show_markdown]
+  before_action :set_article, only: [:show]
   layout 'portal'
 
   def index
-    @search_query = list_params[:query]
     @articles = @portal.articles.published.includes(:category, :author)
 
     @articles = @articles.where(locale: permitted_params[:locale]) if permitted_params[:locale].present?
@@ -23,13 +19,6 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   def show
     @og_image_url = helpers.set_og_image_url(@portal.name, @article.title)
-    @parsed_content = render_article_content(@article.content.to_s)
-  end
-
-  def show_markdown
-    return head :not_found unless @article&.published?
-
-    render plain: @article.content.to_s, content_type: 'text/markdown; charset=utf-8'
   end
 
   def tracking_pixel
@@ -71,6 +60,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   def set_article
     @article = @portal.articles.find_by(slug: permitted_params[:article_slug])
+    @parsed_content = render_article_content(@article.content)
   end
 
   def set_category
@@ -83,9 +73,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
   end
 
   def list_params
-    @list_params ||= params.permit(:query, :locale, :sort, :status, :page, :per_page).tap do |permitted|
+    params.permit(:query, :locale, :sort, :status, :page, :per_page)
-      permitted[:query] = permitted[:query].to_s.strip.presence
-    end
   end
 
   def permitted_params

app/controllers/public/api/v1/portals/base_controller.rb

@@ -7,8 +7,6 @@ class Public::Api::V1::Portals::BaseController < PublicController
   around_action :set_locale
   after_action :allow_iframe_requests
 
-  PORTAL_LAYOUTS = %w[classic documentation].freeze
-
   private
 
   def show_plain_layout
@@ -19,14 +17,6 @@ class Public::Api::V1::Portals::BaseController < PublicController
     @theme_from_params = params[:theme] if %w[dark light].include?(params[:theme])
   end
 
-  def set_portal_layout
-    @portal_layout = PORTAL_LAYOUTS.include?(@portal&.layout) ? @portal.layout : 'classic'
-  end
-
-  def set_view_variant
-    request.variant = :documentation if @portal_layout == 'documentation' && !@is_plain_layout_enabled
-  end
-
   def portal
     @portal ||= Portal.find_by!(slug: params[:slug], archived: false)
   end
@@ -52,7 +42,7 @@ class Public::Api::V1::Portals::BaseController < PublicController
     article_locale = if article.category.present?
                        article.category.locale
                      else
-                       article.locale
+                       article.portal.default_locale
                      end
     @locale = validate_and_get_locale(article_locale)
     I18n.with_locale(@locale, &)

app/controllers/public/api/v1/portals/categories_controller.rb

@@ -1,18 +1,11 @@
 class Public::Api::V1::Portals::CategoriesController < Public::Api::V1::Portals::BaseController
   before_action :ensure_custom_domain_request, only: [:show, :index]
   before_action :portal
-  before_action :set_portal_layout
-  before_action :set_view_variant
-  before_action :ensure_portal_feature_enabled
   before_action :set_category, only: [:show]
-  before_action :load_category_articles, only: [:show], if: -> { @portal_layout == 'documentation' }
   layout 'portal'
 
   def index
-    respond_to do |format|
+    @categories = @portal.categories.order(position: :asc)
-      format.html { redirect_to public_portal_locale_path(@portal.slug, params[:locale]), status: :moved_permanently }
-      format.json { @categories = @portal.categories.order(position: :asc) }
-    end
   end
 
   def show
@@ -27,9 +20,4 @@ class Public::Api::V1::Portals::CategoriesController < Public::Api::V1::Portals:
     Rails.logger.info "Category: not found for slug: #{params[:category_slug]}"
     render_404 && return if @category.blank?
   end
-
-  def load_category_articles
-    @articles = @category.articles.published.order(:position).includes(:author)
-    @category_authors = @articles.filter_map(&:author).uniq
-  end
 end

app/controllers/public/api/v1/portals_controller.rb

@@ -1,11 +1,7 @@
 class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseController
   before_action :ensure_custom_domain_request, only: [:show]
-  before_action :redirect_to_portal_with_locale, only: [:show]
   before_action :portal
-  before_action :set_portal_layout
+  before_action :redirect_to_portal_with_locale, only: [:show]
-  before_action :set_view_variant
-  before_action :ensure_portal_feature_enabled
-  before_action :load_home_data, only: [:show], if: -> { @portal_layout == 'documentation' }
   layout 'portal'
 
   def show
@@ -28,31 +24,6 @@ class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseControl
   def redirect_to_portal_with_locale
     return if params[:locale].present?
 
-    portal
     redirect_to "/hc/#{@portal.slug}/#{@portal.default_locale}"
   end
-
-  def load_home_data
-    base_articles = @portal.articles.published.where(locale: @locale).includes(:author, :category)
-    @visible_categories = @portal.categories
-                                 .where(locale: @locale)
-                                 .joins(:articles).where(articles: { status: :published })
-                                 .order(position: :asc)
-                                 .group('categories.id')
-    @popular_topics = @visible_categories.first(3)
-    @featured = base_articles.order_by_views.limit(6)
-    @category_contributors = build_category_contributors(@visible_categories)
-  end
-
-  def build_category_contributors(categories)
-    category_ids = categories.map(&:id)
-    return {} if category_ids.empty?
-
-    @portal.articles
-           .published
-           .where(locale: @locale, category_id: category_ids)
-           .includes(:author)
-           .group_by(&:category_id)
-           .transform_values { |articles| articles.filter_map(&:author).uniq.first(3) }
-  end
 end

app/controllers/public_controller.rb

@@ -18,11 +18,4 @@ class PublicController < ActionController::Base
       Please send us an email at support@chatwoot.com with the custom domain name and account API key"
     }, status: :unauthorized and return
   end
-
-  def ensure_portal_feature_enabled
-    return unless ChatwootApp.chatwoot_cloud?
-    return if @portal.account.feature_enabled?('help_center')
-
-    render 'public/api/v1/portals/not_active', status: :payment_required
-  end
 end

app/controllers/super_admin/app_configs_controller.rb

@@ -27,7 +27,7 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
     if errors.any?
       redirect_to super_admin_app_config_path(config: @config), alert: errors.join(', ')
     else
-      redirect_to super_admin_settings_path, flash: success_flash
+      redirect_to super_admin_settings_path, notice: "App Configs - #{@config.titleize} updated successfully"
     end
   end
 
@@ -58,21 +58,6 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
       %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS WEBHOOK_TIMEOUT MAXIMUM_FILE_UPLOAD_SIZE WIDGET_TOKEN_EXPIRY]
     )
   end
-
-  def success_notice
-    message = "#{@config.titleize} settings updated successfully"
-    return message unless restart_required_config_saved?
-
-    "#{message.delete_suffix('.')}. Restart Chatwoot web and worker processes to apply this change everywhere."
-  end
-
-  def success_flash
-    restart_required_config_saved? ? { success: success_notice } : { notice: success_notice }
-  end
-
-  def restart_required_config_saved?
-    params.fetch('app_config', {}).keys.intersect?(InstallationConfig::RESTART_REQUIRED_CONFIG_KEYS)
-  end
 end
 
 SuperAdmin::AppConfigsController.prepend_mod_with('SuperAdmin::AppConfigsController')

app/controllers/super_admin/installation_configs_controller.rb

@@ -25,29 +25,6 @@ class SuperAdmin::InstallationConfigsController < SuperAdmin::ApplicationControl
     resource_class.editable
   end
 
-  def create
-    resource = new_resource(resource_params)
-    authorize_resource(resource)
-
-    if resource.save
-      redirect_to after_resource_created_path(resource), flash: success_flash(resource)
-    else
-      render :new, locals: {
-        page: Administrate::Page::Form.new(dashboard, resource)
-      }, status: :unprocessable_entity
-    end
-  end
-
-  def update
-    if requested_resource.update(resource_params)
-      redirect_to after_resource_updated_path(requested_resource), flash: success_flash(requested_resource)
-    else
-      render :edit, locals: {
-        page: Administrate::Page::Form.new(dashboard, requested_resource)
-      }, status: :unprocessable_entity
-    end
-  end
-
   # Override `resource_params` if you want to transform the submitted
   # data before it's persisted. For example, the following would turn all
   # empty values into nil values. It uses other APIs such as `resource_class`
@@ -65,20 +42,6 @@ class SuperAdmin::InstallationConfigsController < SuperAdmin::ApplicationControl
           .transform_values { |value| value == '' ? nil : value }.merge(locked: false)
   end
 
-  private
-
-  def success_flash(resource)
-    message = translate_with_resource('update.success')
-    message = translate_with_resource('create.success') if action_name == 'create'
-    return { notice: message } unless restart_required_config?(resource)
-
-    { success: "#{message.delete_suffix('.')}. Restart Chatwoot web and worker processes to apply this change everywhere." }
-  end
-
-  def restart_required_config?(resource)
-    resource.name.in?(InstallationConfig::RESTART_REQUIRED_CONFIG_KEYS)
-  end
-
   # See https://administrate-prototype.herokuapp.com/customizing_controller_actions
   # for more information
 end

app/controllers/super_admin/platform_banners_controller.rb

@@ -1,9 +0,0 @@
-class SuperAdmin::PlatformBannersController < SuperAdmin::ApplicationController
-  before_action :ensure_chatwoot_cloud
-
-  private
-
-  def ensure_chatwoot_cloud
-    raise ActionController::RoutingError, 'Not Found' unless ChatwootApp.chatwoot_cloud?
-  end
-end

app/controllers/super_admin/push_diagnostics_controller.rb

@@ -1,68 +0,0 @@
-class SuperAdmin::PushDiagnosticsController < SuperAdmin::ApplicationController
-  def show
-    @query = params[:user_query].to_s.strip
-    @user = resolve_user(@query)
-    @subscriptions = @user ? @user.notification_subscriptions.order(:id) : []
-    @results = []
-  end
-
-  def create
-    @user = User.find_by(id: params[:user_id])
-    return redirect_to super_admin_push_diagnostics_path, alert: I18n.t('super_admin.push_diagnostics.user_not_found') if @user.nil?
-
-    ids = parsed_subscription_ids
-    if ids.empty?
-      return redirect_to super_admin_push_diagnostics_path(user_query: @user.id),
-                         alert: I18n.t('super_admin.push_diagnostics.no_subscriptions_to_test')
-    end
-
-    run_test_and_render(ids)
-  end
-
-  def destroy_subscriptions
-    user = User.find_by(id: params[:user_id])
-    return redirect_to super_admin_push_diagnostics_path, alert: I18n.t('super_admin.push_diagnostics.user_not_found') if user.nil?
-
-    ids = parsed_subscription_ids
-    if ids.empty?
-      return redirect_to super_admin_push_diagnostics_path(user_query: user.id),
-                         alert: I18n.t('super_admin.push_diagnostics.no_subscriptions_to_delete')
-    end
-
-    deleted_count = user.notification_subscriptions.where(id: ids).destroy_all.size
-    log_super_admin_action("deleted #{deleted_count} subscriptions for user #{user.id}: #{ids}")
-    redirect_to super_admin_push_diagnostics_path(user_query: user.id),
-                notice: I18n.t('super_admin.push_diagnostics.subscriptions_deleted', count: deleted_count)
-  end
-
-  private
-
-  def run_test_and_render(ids)
-    @query = @user.id.to_s
-    @subscriptions = @user.notification_subscriptions.order(:id)
-    @results = Notification::PushTestService.new(
-      user: @user, subscription_ids: ids,
-      title: params[:push_title], body: params[:push_body]
-    ).perform
-
-    log_super_admin_action("test sent for user #{@user.id} subscriptions #{ids}")
-    render :show
-  end
-
-  def log_super_admin_action(message)
-    Rails.logger.info(
-      "[SuperAdmin] push diagnostics #{message} " \
-      "(actor_id=#{current_super_admin&.id}, actor_email=#{current_super_admin&.email})"
-    )
-  end
-
-  def resolve_user(query)
-    return if query.blank?
-
-    query.match?(/\A\d+\z/) ? User.find_by(id: query) : User.from_email(query)
-  end
-
-  def parsed_subscription_ids
-    Array(params[:subscription_ids]).reject(&:blank?).map(&:to_i)
-  end
-end

app/controllers/swagger_controller.rb

@@ -1,12 +1,7 @@
 class SwaggerController < ApplicationController
   def respond
     if Rails.env.development? || Rails.env.test?
-      swagger_root = Rails.root.join('swagger')
+      render inline: Rails.root.join('swagger', derived_path).read
-      file_path = swagger_root.join(derived_path).cleanpath
-
-      return head :not_found unless file_path.to_s.start_with?("#{swagger_root}/") && file_path.file?
-
-      render inline: file_path.read
     else
       head :not_found
     end
@@ -16,8 +11,8 @@ class SwaggerController < ApplicationController
 
   def derived_path
     params[:path] ||= 'index.html'
-    path = Rack::Utils.clean_path_info(params[:path]).delete_prefix('/')
+    path = Rack::Utils.clean_path_info(params[:path])
-    path << ".#{Rack::Utils.clean_path_info(params[:format]).delete_prefix('/')}" unless path.ends_with?(params[:format].to_s)
+    path << ".#{Rack::Utils.clean_path_info(params[:format])}" unless path.ends_with?(params[:format].to_s)
     path
   end
 end

app/controllers/twilio/callback_controller.rb

@@ -31,11 +31,7 @@ class Twilio::CallbackController < ApplicationController
       :Latitude,
       :Longitude,
       :MessageType,
-      :ProfileName,
+      :ProfileName
-      :ExternalUserId,
-      :ParentExternalUserId,
-      :ProfileUsername,
-      :Username
     )
   end
 end

app/controllers/webhooks/instagram_controller.rb

@@ -1,8 +1,6 @@
 class Webhooks::InstagramController < ActionController::API
   include MetaTokenVerifyConcern
 
-  before_action :verify_meta_signature!, only: :events
-
   def events
     Rails.logger.info('Instagram webhook received events')
     if params['object'].casecmp('instagram').zero?
@@ -41,38 +39,4 @@ class Webhooks::InstagramController < ActionController::API
     token == GlobalConfigService.load('IG_VERIFY_TOKEN', '') ||
       token == GlobalConfigService.load('INSTAGRAM_VERIFY_TOKEN', '')
   end
-
-  def meta_app_secrets
-    [
-      *instagram_channel_meta_app_secrets,
-      GlobalConfigService.load('INSTAGRAM_APP_SECRET', nil),
-      GlobalConfigService.load('FB_APP_SECRET', nil)
-    ]
-  end
-
-  def instagram_channel_meta_app_secrets
-    instagram_channels_from_payload.flat_map { |channel| channel_meta_app_secrets(channel) }
-  end
-
-  def instagram_channels_from_payload
-    Array(params.to_unsafe_hash[:entry]).flat_map do |entry|
-      instagram_ids_from_entry(entry.with_indifferent_access).flat_map do |instagram_id|
-        [
-          Channel::Instagram.find_by(instagram_id: instagram_id),
-          Channel::FacebookPage.find_by(instagram_id: instagram_id)
-        ]
-      end
-    end.compact.uniq
-  end
-
-  def instagram_ids_from_entry(entry)
-    messages = entry[:messaging].presence || entry[:standby] || []
-    messages.filter_map { |messaging| instagram_id_from_messaging(messaging.with_indifferent_access) }
-  end
-
-  def instagram_id_from_messaging(messaging)
-    return messaging.dig(:sender, :id) if messaging.dig(:message, :is_echo).present?
-
-    messaging.dig(:recipient, :id)
-  end
 end

app/controllers/webhooks/whatsapp_controller.rb

@@ -1,8 +1,6 @@
 class Webhooks::WhatsappController < ActionController::API
   include MetaTokenVerifyConcern
 
-  before_action :verify_meta_signature!, only: :process_payload
-
   def process_payload
     if inactive_whatsapp_number?
       Rails.logger.warn("Rejected webhook for inactive WhatsApp number: #{params[:phone_number]}")
@@ -22,45 +20,6 @@ class Webhooks::WhatsappController < ActionController::API
     token == whatsapp_webhook_verify_token if whatsapp_webhook_verify_token.present?
   end
 
-  def meta_app_secrets
-    [
-      *channel_meta_app_secrets(whatsapp_channel),
-      GlobalConfigService.load('WHATSAPP_APP_SECRET', nil)
-    ]
-  end
-
-  def whatsapp_channel
-    @whatsapp_channel ||= whatsapp_business_payload_channel || Channel::Whatsapp.find_by(phone_number: params[:phone_number])
-  end
-
-  def meta_signature_verification_required?
-    return true if whatsapp_channel.blank?
-    return false unless whatsapp_channel.provider == 'whatsapp_cloud'
-    return true if channel_meta_app_secrets(whatsapp_channel).present?
-
-    whatsapp_channel.provider_config['source'] == 'embedded_signup'
-  end
-
-  def whatsapp_business_payload_channel
-    return unless params[:object] == 'whatsapp_business_account'
-
-    metadata = params.dig(:entry, 0, :changes, 0, :value, :metadata)
-    return if metadata.blank?
-
-    phone_number = normalized_phone_number(metadata[:display_phone_number])
-    phone_number_id = metadata[:phone_number_id]
-    channel = Channel::Whatsapp.find_by(phone_number: phone_number)
-
-    return channel if channel && channel.provider_config['phone_number_id'] == phone_number_id
-  end
-
-  def normalized_phone_number(phone_number)
-    return if phone_number.blank?
-
-    phone_number = phone_number.to_s
-    phone_number.start_with?('+') ? phone_number : "+#{phone_number}"
-  end
-
   def inactive_whatsapp_number?
     phone_number = params[:phone_number]
     return false if phone_number.blank?

app/controllers/widgets_controller.rb

@@ -77,23 +77,13 @@ class WidgetsController < ActionController::Base
   end
 
   def allow_iframe_requests
-    if @web_widget.allowed_domains.blank? || embedded_from_non_web_origin?
+    if @web_widget.allowed_domains.blank?
       response.headers.delete('X-Frame-Options')
     else
       domains = @web_widget.allowed_domains.split(',').map(&:strip).join(' ')
       response.headers['Content-Security-Policy'] = "frame-ancestors #{domains}"
     end
   end
-
-  # Mobile WebViews (iOS/Android) load content from file:// or null origins,
-  # which cannot match any domain in frame-ancestors. When the per-inbox flag
-  # is enabled, skip frame-ancestors for these requests.
-  def embedded_from_non_web_origin?
-    return false unless @web_widget.allow_mobile_webview?
-
-    origin = request.headers['Origin']
-    origin.blank? || origin == 'null' || origin&.start_with?('file://')
-  end
 end
 
 WidgetsController.prepend_mod_with('WidgetsController')

app/dashboards/platform_banner_dashboard.rb

@@ -1,20 +0,0 @@
-require 'administrate/base_dashboard'
-
-class PlatformBannerDashboard < Administrate::BaseDashboard
-  ATTRIBUTE_TYPES = {
-    id: Field::Number,
-    banner_message: Field::Text.with_options(truncate: 200),
-    banner_type: Field::Select.with_options(collection: %w[info warning error]),
-    active: Field::Boolean,
-    created_at: Field::DateTime,
-    updated_at: Field::DateTime
-  }.freeze
-
-  COLLECTION_ATTRIBUTES = %i[id banner_message banner_type active created_at].freeze
-  SHOW_PAGE_ATTRIBUTES = %i[id banner_message banner_type active created_at updated_at].freeze
-  FORM_ATTRIBUTES = %i[banner_message banner_type active].freeze
-
-  def display_resource(platform_banner)
-    "Banner ##{platform_banner.id} (#{platform_banner.banner_type})"
-  end
-end

app/dashboards/user_dashboard.rb

@@ -25,7 +25,7 @@ class UserDashboard < Administrate::BaseDashboard
     current_sign_in_ip: Field::String,
     last_sign_in_ip: Field::String,
     confirmation_token: Field::String,
-    confirmed_at: ConfirmedAtField,
+    confirmed_at: Field::DateTime,
     confirmation_sent_at: Field::DateTime,
     unconfirmed_email: Field::String,
     name: Field::String.with_options(searchable: true),

app/dispatchers/async_dispatcher.rb

@@ -17,7 +17,6 @@ class AsyncDispatcher < BaseDispatcher
       InstallationWebhookListener.instance,
       NotificationListener.instance,
       ParticipationListener.instance,
-      Conversations::UnreadCounts::Listener.instance,
       ReportingEventListener.instance,
       WebhookListener.instance
     ]

app/drops/user_drop.rb

@@ -7,15 +7,11 @@ class UserDrop < BaseDrop
     @obj.try(:available_name)
   end
 
-  def email
-    @obj.try(:email)
-  end
-
   def first_name
-    @obj.try(:name).try(:split).try(:first).try(:capitalize) if @obj.try(:name).try(:split).try(:size).to_i > 1
+    @obj.try(:name).try(:split).try(:first).try(:capitalize) if @obj.try(:name).try(:split).try(:size) > 1
   end
 
   def last_name
-    @obj.try(:name).try(:split).try(:last).try(:capitalize) if @obj.try(:name).try(:split).try(:size).to_i > 1
+    @obj.try(:name).try(:split).try(:last).try(:capitalize) if @obj.try(:name).try(:split).try(:size) > 1
   end
 end

app/fields/confirmed_at_field.rb

@@ -1,4 +0,0 @@
-require 'administrate/field/base'
-
-class ConfirmedAtField < Administrate::Field::DateTime
-end

app/finders/conversation_finder.rb

@@ -11,7 +11,6 @@ class ConversationFinder
     'priority_desc' => %w[sort_on_priority desc],
     'waiting_since_asc' => %w[sort_on_waiting_since asc],
     'waiting_since_desc' => %w[sort_on_waiting_since desc],
-    'priority_desc_created_at_asc' => %w[sort_on_priority_created_at desc],
 
     # To be removed in v3.5.0
     'latest' => %w[sort_on_last_activity_at desc],
@@ -56,22 +55,6 @@ class ConversationFinder
     }
   end
 
-  def perform_meta_only
-    set_up
-
-    mine_count, unassigned_count, all_count, = set_count_for_all_conversations
-    assigned_count = all_count - unassigned_count
-
-    {
-      count: {
-        mine_count: mine_count,
-        assigned_count: assigned_count,
-        unassigned_count: unassigned_count,
-        all_count: all_count
-      }
-    }
-  end
-
   private
 
   def set_up

app/finders/message_finder.rb

@@ -48,5 +48,3 @@ class MessageFinder
     messages.reorder('created_at desc').limit(20).reverse
   end
 end
-
-MessageFinder.prepend_mod_with('MessageFinder')

app/helpers/api/v1/inboxes_helper.rb

@@ -17,12 +17,15 @@ module Api::V1::InboxesHelper
   def validate_imap(channel_data)
     return unless channel_data.key?('imap_enabled') && channel_data[:imap_enabled]
 
-    # Validate the user-selected auth mechanism before opening the connection.
+    Mail.defaults do
-    authentication = Imap::Authentication.validate_user_configurable!(channel_data[:imap_authentication])
+      retriever_method :imap, { address: channel_data[:imap_address],
+                                port: channel_data[:imap_port],
+                                user_name: channel_data[:imap_login],
+                                password: channel_data[:imap_password],
+                                enable_ssl: channel_data[:imap_enable_ssl] }
+    end
 
-    # Use the same auth adapter as the fetch service so LOGIN uses the IMAP LOGIN command,
+    check_imap_connection(channel_data)
-    # not SASL AUTH=LOGIN.
-    check_imap_connection(channel_data, authentication)
   end
 
   def validate_smtp(channel_data)
@@ -34,8 +37,8 @@ module Api::V1::InboxesHelper
     check_smtp_connection(channel_data, smtp)
   end
 
-  def check_imap_connection(channel_data, authentication)
+  def check_imap_connection(channel_data)
-    imap = open_imap_connection(channel_data, authentication)
+    Mail.connection {} # rubocop:disable:block
   rescue SocketError => e
     raise StandardError, I18n.t('errors.inboxes.imap.socket_error')
   rescue Net::IMAP::NoResponseError => e
@@ -50,50 +53,43 @@ module Api::V1::InboxesHelper
   rescue StandardError => e
     raise StandardError, e.message
   ensure
-    imap.disconnect if imap.present? && !imap.disconnected?
     Rails.logger.error "[Api::V1::InboxesHelper] check_imap_connection failed with #{e.message}" if e.present?
   end
 
-  def open_imap_connection(channel_data, authentication)
-    imap = build_imap_connection(channel_data)
-    Imap::Authentication.authenticate!(imap, authentication, channel_data[:imap_login], channel_data[:imap_password])
-    imap
-  end
-
-  def build_imap_connection(channel_data)
-    Net::IMAP.new(channel_data[:imap_address], port: channel_data[:imap_port], ssl: channel_data[:imap_enable_ssl])
-  end
-
   def check_smtp_connection(channel_data, smtp)
-    smtp.open_timeout = 10
     smtp.start(channel_data[:smtp_domain], channel_data[:smtp_login], channel_data[:smtp_password],
                channel_data[:smtp_authentication]&.to_sym || :login)
     smtp.finish
-  rescue Net::SMTPAuthenticationError
-    raise StandardError, I18n.t('errors.inboxes.smtp.authentication_error')
-  rescue SocketError, Errno::ECONNREFUSED, Errno::EHOSTUNREACH, Errno::ENETUNREACH, Net::OpenTimeout
-    raise StandardError, I18n.t('errors.inboxes.smtp.connection_error')
-  rescue OpenSSL::SSL::SSLError
-    raise StandardError, I18n.t('errors.inboxes.smtp.ssl_error')
-  rescue Net::SMTPServerBusy, Net::SMTPSyntaxError, Net::SMTPFatalError
-    raise StandardError, I18n.t('errors.inboxes.smtp.smtp_error')
-  rescue StandardError => e
-    raise StandardError, e.message
   end
 
   def set_smtp_encryption(channel_data, smtp)
     if channel_data[:smtp_enable_ssl_tls]
-      set_smtp_ssl_method(smtp, :enable_tls, channel_data[:smtp_openssl_verify_mode])
+      set_enable_tls(channel_data, smtp)
     elsif channel_data[:smtp_enable_starttls_auto]
-      set_smtp_ssl_method(smtp, :enable_starttls_auto, channel_data[:smtp_openssl_verify_mode])
+      set_enable_starttls_auto(channel_data, smtp)
     end
   end
 
-  def set_smtp_ssl_method(smtp, method, openssl_verify_mode)
+  def set_enable_starttls_auto(channel_data, smtp)
-    return unless smtp.respond_to?(method)
+    return unless smtp.respond_to?(:enable_starttls_auto)
 
-    context = enable_openssl_mode(openssl_verify_mode) if openssl_verify_mode
+    if channel_data[:smtp_openssl_verify_mode]
-    context ? smtp.send(method, context) : smtp.send(method)
+      context = enable_openssl_mode(channel_data[:smtp_openssl_verify_mode])
+      smtp.enable_starttls_auto(context)
+    else
+      smtp.enable_starttls_auto
+    end
+  end
+
+  def set_enable_tls(channel_data, smtp)
+    return unless smtp.respond_to?(:enable_tls)
+
+    if channel_data[:smtp_openssl_verify_mode]
+      context = enable_openssl_mode(channel_data[:smtp_openssl_verify_mode])
+      smtp.enable_tls(context)
+    else
+      smtp.enable_tls
+    end
   end
 
   def enable_openssl_mode(smtp_openssl_verify_mode)

app/helpers/email_helper.rb

@@ -7,7 +7,7 @@ module EmailHelper
   def render_email_html(content)
     return '' if content.blank?
 
-    ChatwootMarkdownRenderer.new(content).render_message(hardbreaks: true).to_s
+    ChatwootMarkdownRenderer.new(content).render_message.to_s
   end
 
   # Raise a standard error if any email address is invalid

app/helpers/file_type_helper.rb

@@ -17,7 +17,6 @@ module FileTypeHelper
   def image_file?(content_type)
     [
       'image/jpeg',
-      'image/jpg',
       'image/png',
       'image/gif',
       'image/bmp',

app/helpers/filters/filter_helper.rb

@@ -47,15 +47,11 @@ module Filters::FilterHelper
 
   def handle_additional_attributes(query_hash, filter_operator_value, data_type)
     if data_type == 'text_case_insensitive'
-      ActiveRecord::Base.sanitize_sql_array(
+      "LOWER(#{filter_config[:table_name]}.additional_attributes ->> '#{query_hash[:attribute_key]}') " \
-        ["LOWER(#{filter_config[:table_name]}.additional_attributes ->> ?) #{filter_operator_value} #{query_hash[:query_operator]}",
+        "#{filter_operator_value} #{query_hash[:query_operator]}"
-         query_hash[:attribute_key]]
-      )
     else
-      ActiveRecord::Base.sanitize_sql_array(
+      "#{filter_config[:table_name]}.additional_attributes ->> '#{query_hash[:attribute_key]}' " \
-        ["#{filter_config[:table_name]}.additional_attributes ->> ? #{filter_operator_value} #{query_hash[:query_operator]} ",
+        "#{filter_operator_value} #{query_hash[:query_operator]} "
-         query_hash[:attribute_key]]
-      )
     end
   end
 
@@ -74,7 +70,7 @@ module Filters::FilterHelper
 
   def date_filter(current_filter, query_hash, filter_operator_value)
     "(#{filter_config[:table_name]}.#{query_hash[:attribute_key]})::#{current_filter['data_type']} " \
-      "#{filter_operator_value} #{query_hash[:query_operator]}"
+      "#{filter_operator_value}#{current_filter['data_type']} #{query_hash[:query_operator]}"
   end
 
   def text_case_insensitive_filter(query_hash, filter_operator_value)

app/helpers/portal_helper.rb

@@ -96,15 +96,4 @@ module PortalHelper
 
     colors[username.length % colors.size]
   end
-
-  def format_authors_label(authors)
-    return if authors.blank?
-
-    names = authors.map(&:available_name)
-    return names.to_sentence if names.size <= 3
-
-    I18n.t('public_portal.sidebar.authors_others',
-           names: names.first(2).join(', '),
-           count: authors.size - 2)
-  end
 end