Merge branch 'develop' into feat/reports-filter

Arrow navigation was relative to current period instead of the
restored range. Now recomputes monthOffset from the difference
between restored dates and current period on URL restore.

.circleci/config.yml

@@ -144,7 +144,7 @@ jobs:
   # Backend tests with parallelization
   backend-tests:
     <<: *defaults
-    parallelism: 18
+    parallelism: 20
     steps:
       - checkout
       - node/install:
@@ -350,12 +350,12 @@ jobs:
           destination: coverage
 
   build:
-    <<: *defaults
-    steps:
-      - run:
-          name: Legacy build aggregator
-          command: |
-            echo "All main jobs passed; build job kept only for GitHub required check compatibility."
+      <<: *defaults
+      steps:
+        - run:
+            name: Legacy build aggregator
+            command: |
+              echo "All main jobs passed; build job kept only for GitHub required check compatibility."
 
 workflows:
   version: 2

.gitignore

@@ -94,7 +94,6 @@ yarn-debug.log*
 .vscode
 .claude/settings.local.json
 .cursor
-.codex/
 CLAUDE.local.md
 
 # Histoire deployment
@@ -102,4 +101,3 @@ CLAUDE.local.md
 .histoire
 .pnpm-store/*
 local/
-Procfile.worktree

AGENTS.md

@@ -4,11 +4,6 @@
 
 - **Setup**: `bundle install && pnpm install`
 - **Run Dev**: `pnpm dev` or `overmind start -f ./Procfile.dev`
-- **Seed Local Test Data**: `bundle exec rails db:seed` (quickly populates minimal data for standard feature verification)
-- **Seed Search Test Data**: `bundle exec rails search:setup_test_data` (bulk fixture generation for search/performance/manual load scenarios)
-- **Seed Account Sample Data (richer test data)**: `Seeders::AccountSeeder` is available as an internal utility and is exposed through Super Admin `Accounts#seed`, but can be used directly in dev workflows too:
-  - UI path: Super Admin → Accounts → Seed (enqueues `Internal::SeedAccountJob`).
-  - CLI path: `bundle exec rails runner "Internal::SeedAccountJob.perform_now(Account.find(<id>))"` (or call `Seeders::AccountSeeder.new(account: Account.find(<id>)).perform!` directly).
 - **Lint JS/Vue**: `pnpm eslint` / `pnpm eslint:fix`
 - **Lint Ruby**: `bundle exec rubocop -a`
 - **Test JS**: `pnpm test` or `pnpm test:watch`
@@ -55,13 +50,6 @@
 - Prefer `with_modified_env` (from spec helpers) over stubbing `ENV` directly in specs
 - Specs in parallel/reloading environments: prefer comparing `error.class.name` over constant class equality when asserting raised errors
 
-## Codex Worktree Workflow
-
-- Use a separate git worktree + branch per task to keep changes isolated.
-- Keep Codex-specific local setup under `.codex/` and use `Procfile.worktree` for worktree process orchestration.
-- The setup workflow in `.codex/environments/environment.toml` should dynamically generate per-worktree DB/port values (Rails, Vite, Redis DB index) to avoid collisions.
-- Start each worktree with its own Overmind socket/title so multiple instances can run at the same time.
-
 ## Commit Messages
 
 - Prefer Conventional Commits: `type(scope): subject` (scope optional)
@@ -98,7 +86,3 @@ Practical checklist for any change impacting core logic or public APIs
 - When renaming/moving shared code, mirror the change in `enterprise/` to prevent drift.
 - Tests: Add Enterprise-specific specs under `spec/enterprise`, mirroring OSS spec layout where applicable.
 - When modifying existing OSS features for Enterprise-only behavior, add an Enterprise module (via `prepend_mod_with`/`include_mod_with`) instead of editing OSS files directly—especially for policies, controllers, and services. For Enterprise-exclusive features, place code directly under `enterprise/`.
-
-## Branding / White-labeling note
-
-- For user-facing strings that currently contain "Chatwoot" but should adapt to branded/self-hosted installs, prefer applying `replaceInstallationName` from `shared/composables/useBranding` in the UI layer (for example tooltip and suggestion labels) instead of adding hardcoded brand-specific copy.

Gemfile

@@ -191,14 +191,12 @@ gem 'reverse_markdown'
 
 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents'
+gem 'ai-agents', '>= 0.7.0'
 
 # TODO: Move this gem as a dependency of ai-agents
 gem 'ruby_llm', '>= 1.8.2'
 gem 'ruby_llm-schema'
 
-gem 'cld3', '~> 3.7'
-
 # OpenTelemetry for LLM observability
 gem 'opentelemetry-sdk'
 gem 'opentelemetry-exporter-otlp'

Gemfile.lock

@@ -126,8 +126,8 @@ GEM
       jbuilder (~> 2)
       rails (>= 4.2, < 7.2)
       selectize-rails (~> 0.6)
-    ai-agents (0.9.0)
-      ruby_llm (~> 1.9.1)
+    ai-agents (0.7.0)
+      ruby_llm (~> 1.8.2)
     annotaterb (4.20.0)
       activerecord (>= 6.0.0)
       activesupport (>= 6.0.0)
@@ -186,7 +186,6 @@ GEM
     byebug (11.1.3)
     childprocess (5.1.0)
       logger (~> 1.5)
-    cld3 (3.7.0)
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
@@ -298,7 +297,7 @@ GEM
       railties (>= 5.0.0)
     faker (3.2.0)
       i18n (>= 1.8.11, < 2)
-    faraday (2.14.1)
+    faraday (2.13.1)
       faraday-net_http (>= 2.0, < 3.5)
       json
       logger
@@ -309,12 +308,12 @@ GEM
       hashie
     faraday-multipart (1.0.4)
       multipart-post (~> 2)
-    faraday-net_http (3.4.2)
-      net-http (~> 0.5)
+    faraday-net_http (3.4.0)
+      net-http (>= 0.5.0)
     faraday-net_http_persistent (2.1.0)
       faraday (~> 2.5)
       net-http-persistent (~> 4.0)
-    faraday-retry (2.4.0)
+    faraday-retry (2.2.1)
       faraday (~> 2.0)
     faraday_middleware-aws-sigv4 (1.0.1)
       aws-sigv4 (~> 1.0)
@@ -465,7 +464,7 @@ GEM
       rails-dom-testing (>= 1, < 3)
       railties (>= 4.2.0)
       thor (>= 0.14, < 2.0)
-    json (2.18.1)
+    json (2.13.2)
     json_refs (0.1.8)
       hana
     json_schemer (0.2.24)
@@ -540,7 +539,7 @@ GEM
       net-imap
       net-pop
       net-smtp
-    marcel (1.1.0)
+    marcel (1.0.4)
     maxminddb (0.1.22)
     meta_request (0.8.5)
       rack-contrib (>= 1.1, < 3)
@@ -559,12 +558,12 @@ GEM
     multi_json (1.15.0)
     multi_xml (0.8.0)
       bigdecimal (>= 3.1, < 5)
-    multipart-post (2.4.1)
+    multipart-post (2.3.0)
     mutex_m (0.3.0)
     neighbor (0.2.3)
       activerecord (>= 5.2)
-    net-http (0.9.1)
-      uri (>= 0.11.1)
+    net-http (0.6.0)
+      uri
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
     net-imap (0.4.20)
@@ -825,7 +824,7 @@ GEM
     ruby2ruby (2.5.0)
       ruby_parser (~> 3.1)
       sexp_processor (~> 4.6)
-    ruby_llm (1.9.2)
+    ruby_llm (1.8.2)
       base64
       event_stream_parser (~> 1)
       faraday (>= 1.10.0)
@@ -969,7 +968,7 @@ GEM
       unicode-emoji (~> 4.0, >= 4.0.4)
     unicode-emoji (4.0.4)
     uniform_notifier (1.17.0)
-    uri (1.1.1)
+    uri (1.0.4)
     uri_template (0.7.0)
     valid_email2 (5.2.6)
       activemodel (>= 3.2)
@@ -1004,7 +1003,7 @@ GEM
     working_hours (1.4.1)
       activesupport (>= 3.2)
       tzinfo
-    zeitwerk (2.7.4)
+    zeitwerk (2.6.17)
 
 PLATFORMS
   arm64-darwin-20
@@ -1024,7 +1023,7 @@ DEPENDENCIES
   administrate (>= 0.20.1)
   administrate-field-active_storage (>= 1.0.3)
   administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents
+  ai-agents (>= 0.7.0)
   annotaterb
   attr_extras
   audited (~> 5.4, >= 5.4.1)
@@ -1038,7 +1037,6 @@ DEPENDENCIES
   bullet
   bundle-audit
   byebug
-  cld3 (~> 3.7)
   climate_control
   commonmarker
   csv-safe

VERSION_CW

@@ -1 +1 @@
-4.11.0
+4.10.1

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -70,7 +70,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
 
   def transcript
     render json: { error: 'email param missing' }, status: :unprocessable_entity and return if params[:email].blank?
-    return render_payment_required('Email transcript is not available on your plan') unless @conversation.account.email_transcript_enabled?
     return head :too_many_requests unless @conversation.account.within_email_rate_limit?
 
     ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, params[:email])&.deliver_later

app/controllers/api/v1/widget/conversations_controller.rb

@@ -35,9 +35,7 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
   end
 
   def transcript
-    return head :too_many_requests if conversation.blank?
-    return head :payment_required unless conversation.account.email_transcript_enabled?
-    return head :too_many_requests unless conversation.account.within_email_rate_limit?
+    return head :too_many_requests unless conversation.present? && conversation.account.within_email_rate_limit?
 
     send_transcript_email
     head :ok

app/controllers/devise_overrides/passwords_controller.rb

@@ -6,8 +6,12 @@ class DeviseOverrides::PasswordsController < Devise::PasswordsController
 
   def create
     @user = User.from_email(params[:email])
-    @user&.send_reset_password_instructions
-    build_response(I18n.t('messages.reset_password'), 200)
+    if @user
+      @user.send_reset_password_instructions
+      build_response(I18n.t('messages.reset_password_success'), 200)
+    else
+      build_response(I18n.t('messages.reset_password_failure'), 404)
+    end
   end
 
   def update

app/controllers/webhooks/shopify_controller.rb

@@ -1,35 +0,0 @@
-class Webhooks::ShopifyController < ActionController::API
-  before_action :verify_hmac!
-
-  def events
-    case request.headers['X-Shopify-Topic']
-    when 'shop/redact'
-      handle_shop_redact
-    end
-
-    head :ok
-  end
-
-  private
-
-  def verify_hmac!
-    secret = GlobalConfigService.load('SHOPIFY_CLIENT_SECRET', nil)
-    return head :unauthorized if secret.blank?
-
-    data = request.body.read
-    request.body.rewind
-
-    hmac_header = request.headers['X-Shopify-Hmac-SHA256']
-    return head :unauthorized if hmac_header.blank?
-
-    computed = Base64.strict_encode64(OpenSSL::HMAC.digest('SHA256', secret, data))
-    return head :unauthorized unless ActiveSupport::SecurityUtils.secure_compare(computed, hmac_header)
-  end
-
-  def handle_shop_redact
-    shop_domain = params[:shop_domain]
-    return if shop_domain.blank?
-
-    Integrations::Hook.where(app_id: 'shopify', reference_id: shop_domain).destroy_all
-  end
-end

app/javascript/dashboard/components-next/AssignmentPolicy/AssignmentPolicyCard/AssignmentPolicyCard.story.vue

@@ -39,6 +39,7 @@ const policyA = withCount({
   description: 'Distributes conversations evenly among available agents',
   assignmentOrder: 'round_robin',
   conversationPriority: 'high',
+  enabled: true,
   inboxes: [mockInboxes[0], mockInboxes[1]],
   isFetchingInboxes: false,
 });
@@ -49,6 +50,7 @@ const policyB = withCount({
   description: 'Assigns based on capacity and workload',
   assignmentOrder: 'capacity_based',
   conversationPriority: 'medium',
+  enabled: true,
   inboxes: [mockInboxes[2], mockInboxes[3]],
   isFetchingInboxes: false,
 });
@@ -59,6 +61,7 @@ const emptyPolicy = withCount({
   description: 'Policy with no assigned inboxes',
   assignmentOrder: 'manual',
   conversationPriority: 'low',
+  enabled: false,
   inboxes: [],
   isFetchingInboxes: false,
 });

app/javascript/dashboard/components-next/AssignmentPolicy/AssignmentPolicyCard/AssignmentPolicyCard.vue

@@ -15,6 +15,7 @@ const props = defineProps({
   assignmentOrder: { type: String, default: '' },
   conversationPriority: { type: String, default: '' },
   assignedInboxCount: { type: Number, default: 0 },
+  enabled: { type: Boolean, default: false },
   inboxes: { type: Array, default: () => [] },
   isFetchingInboxes: { type: Boolean, default: false },
 });
@@ -64,6 +65,22 @@ const handleFetchInboxes = () => {
             {{ name }}
           </h3>
           <div class="flex items-center gap-2">
+            <div class="flex items-center rounded-md bg-n-alpha-2 h-6 px-2">
+              <span
+                class="text-xs"
+                :class="enabled ? 'text-n-teal-11' : 'text-n-slate-12'"
+              >
+                {{
+                  enabled
+                    ? t(
+                        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.ACTIVE'
+                      )
+                    : t(
+                        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.INACTIVE'
+                      )
+                }}
+              </span>
+            </div>
             <CardPopover
               :title="
                 t(

app/javascript/dashboard/components-next/AssignmentPolicy/components/DataTable.vue

@@ -19,15 +19,11 @@ defineProps({
   },
 });
 
-const emit = defineEmits(['delete', 'navigate']);
+const emit = defineEmits(['delete']);
 
 const handleDelete = itemId => {
   emit('delete', itemId);
 };
-
-const handleNavigate = item => {
-  emit('navigate', item);
-};
 </script>
 
 <template>
@@ -51,11 +47,7 @@ const handleNavigate = item => {
       :key="item.id"
       class="grid grid-cols-4 items-center gap-3 min-w-0 w-full justify-between h-[3.25rem] ltr:pr-2 rtl:pl-2"
     >
-      <button
-        type="button"
-        class="flex items-center gap-2 col-span-2 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2 rounded-lg py-1 px-1.5 -ml-1.5 transition-colors cursor-pointer group"
-        @click="handleNavigate(item)"
-      >
+      <div class="flex items-center gap-2 col-span-2">
         <Icon
           v-if="item.icon"
           :icon="item.icon"
@@ -69,16 +61,10 @@ const handleNavigate = item => {
           :size="20"
           rounded-full
         />
-        <span
-          class="text-sm text-n-slate-12 truncate min-w-0 group-hover:text-n-blue-11 dark:group-hover:text-n-blue-10 transition-colors"
-        >
+        <span class="text-sm text-n-slate-12 truncate min-w-0">
           {{ item.name }}
         </span>
-        <Icon
-          icon="i-lucide-external-link"
-          class="size-3.5 text-n-slate-10 opacity-0 group-hover:opacity-100 transition-opacity flex-shrink-0"
-        />
-      </button>
+      </div>
 
       <div class="flex items-start gap-2 col-span-1">
         <span

app/javascript/dashboard/components-next/AssignmentPolicy/components/FairDistribution.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { ref, computed, onMounted } from 'vue';
+import { ref, onMounted } from 'vue';
 import { useI18n } from 'vue-i18n';
 import Input from 'dashboard/components-next/input/Input.vue';
 import DurationInput from 'dashboard/components-next/input/DurationInput.vue';
@@ -15,9 +15,6 @@ const fairDistributionLimit = defineModel('fairDistributionLimit', {
   },
 });
 
-// The model value is in seconds (for the backend/DB)
-// DurationInput works in minutes internally
-// We need to convert between seconds and minutes
 const fairDistributionWindow = defineModel('fairDistributionWindow', {
   type: Number,
   default: 3600,
@@ -28,17 +25,6 @@ const fairDistributionWindow = defineModel('fairDistributionWindow', {
 
 const windowUnit = ref(DURATION_UNITS.MINUTES);
 
-// Convert seconds to minutes for DurationInput
-const windowInMinutes = computed({
-  get() {
-    return Math.floor((fairDistributionWindow.value || 0) / 60);
-  },
-  set(minutes) {
-    fairDistributionWindow.value = minutes * 60;
-  },
-});
-
-// Detect unit based on minutes (converted from seconds)
 const detectUnit = minutes => {
   const m = Number(minutes) || 0;
   if (m === 0) return DURATION_UNITS.MINUTES;
@@ -48,7 +34,7 @@ const detectUnit = minutes => {
 };
 
 onMounted(() => {
-  windowUnit.value = detectUnit(windowInMinutes.value);
+  windowUnit.value = detectUnit(fairDistributionWindow.value);
 });
 </script>
 
@@ -87,9 +73,9 @@ onMounted(() => {
       <div
         class="flex items-center gap-2 flex-1 [&>select]:!bg-n-alpha-2 [&>select]:!outline-none [&>select]:hover:brightness-110"
       >
-        <!-- allow 10 mins to 999 days (in minutes) -->
+        <!-- allow 10 mins to 999 days -->
         <DurationInput
-          v-model:model-value="windowInMinutes"
+          v-model:model-value="fairDistributionWindow"
           v-model:unit="windowUnit"
           :min="10"
           :max="1438560"

app/javascript/dashboard/components-next/AssignmentPolicy/components/RadioCard.vue

@@ -1,6 +1,4 @@
 <script setup>
-import { useI18n } from 'vue-i18n';
-
 const props = defineProps({
   id: {
     type: String,
@@ -18,22 +16,12 @@ const props = defineProps({
     type: Boolean,
     default: false,
   },
-  disabled: {
-    type: Boolean,
-    default: false,
-  },
-  disabledMessage: {
-    type: String,
-    default: '',
-  },
 });
 
 const emit = defineEmits(['select']);
 
-const { t } = useI18n();
-
 const handleChange = () => {
-  if (!props.isActive && !props.disabled) {
+  if (!props.isActive) {
     emit('select', props.id);
   }
 };
@@ -41,11 +29,9 @@ const handleChange = () => {
 
 <template>
   <div
-    class="relative rounded-xl outline outline-1 p-4 transition-all duration-200 bg-n-solid-1 py-4 ltr:pl-4 rtl:pr-4 ltr:pr-6 rtl:pl-6"
+    class="relative cursor-pointer rounded-xl outline outline-1 p-4 transition-all duration-200 bg-n-solid-1 py-4 ltr:pl-4 rtl:pr-4 ltr:pr-6 rtl:pl-6"
     :class="[
-      disabled ? 'opacity-50 cursor-not-allowed' : 'cursor-pointer',
-      isActive ? 'outline-n-blue-9' : 'outline-n-weak',
-      !disabled && !isActive ? 'hover:outline-n-strong' : '',
+      isActive ? 'outline-n-blue-9' : 'outline-n-weak hover:outline-n-strong',
     ]"
     @click="handleChange"
   >
@@ -55,7 +41,6 @@ const handleChange = () => {
         :checked="isActive"
         :value="id"
         :name="id"
-        :disabled="disabled"
         type="radio"
         class="h-4 w-4 border-n-slate-6 text-n-brand focus:ring-n-brand focus:ring-offset-0"
         @change="handleChange"
@@ -64,23 +49,11 @@ const handleChange = () => {
 
     <!-- Content -->
     <div class="flex flex-col gap-3 items-start">
-      <div class="flex items-center gap-2">
-        <h3 class="text-sm font-medium text-n-slate-12">
-          {{ label }}
-        </h3>
-        <span
-          v-if="disabled"
-          class="inline-flex items-center px-2 py-0.5 rounded text-xs font-medium bg-n-yellow-3 text-n-yellow-11"
-        >
-          {{
-            t(
-              'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.FORM.ASSIGNMENT_ORDER.BALANCED.PREMIUM_BADGE'
-            )
-          }}
-        </span>
-      </div>
+      <h3 class="text-sm font-medium text-n-slate-12">
+        {{ label }}
+      </h3>
       <p class="text-sm text-n-slate-11">
-        {{ disabled && disabledMessage ? disabledMessage : description }}
+        {{ description }}
       </p>
     </div>
   </div>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/BaseInfo.story.vue

@@ -6,6 +6,7 @@ const policyName = ref('Round Robin Policy');
 const description = ref(
   'Distributes conversations evenly among available agents'
 );
+const enabled = ref(true);
 </script>
 
 <template>
@@ -18,10 +19,13 @@ const description = ref(
         <BaseInfo
           v-model:policy-name="policyName"
           v-model:description="description"
+          v-model:enabled="enabled"
           name-label="Policy Name"
           name-placeholder="Enter policy name"
           description-label="Description"
           description-placeholder="Enter policy description"
+          status-label="Status"
+          status-placeholder="Active"
         />
       </div>
     </Variant>

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue

@@ -68,7 +68,8 @@ const hasActiveSegments = computed(
 );
 const activeSegmentName = computed(() => props.activeSegment?.name);
 
-const openCreateNewContactDialog = () => {
+const openCreateNewContactDialog = async () => {
+  await createNewContactDialogRef.value?.contactsFormRef.resetValidation();
   createNewContactDialogRef.value?.dialogRef.open();
 };
 const openContactImportDialog = () =>

app/javascript/dashboard/components-next/NewConversation/ComposeConversation.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { reactive, ref, computed, onMounted, watch } from 'vue';
+import { ref, computed, onMounted, watch } from 'vue';
 import { useStore, useMapGetter } from 'dashboard/composables/store';
 import { useI18n } from 'vue-i18n';
 import { useWindowSize } from '@vueuse/core';
@@ -59,23 +59,6 @@ const isFetchingInboxes = ref(false);
 const isSearching = ref(false);
 const showComposeNewConversation = ref(false);
 
-const formState = reactive({
-  message: '',
-  subject: '',
-  ccEmails: '',
-  bccEmails: '',
-  attachedFiles: [],
-});
-
-const clearFormState = () => {
-  Object.assign(formState, {
-    subject: '',
-    ccEmails: '',
-    bccEmails: '',
-    attachedFiles: [],
-  });
-};
-
 const contactById = useMapGetter('contacts/getContactById');
 const contactsUiFlags = useMapGetter('contacts/getUIFlags');
 const currentUser = useMapGetter('getCurrentUser');
@@ -157,14 +140,12 @@ const handleSelectedContact = async ({ value, action, ...rest }) => {
 
 const handleTargetInbox = inbox => {
   targetInbox.value = inbox;
-  if (!inbox) clearFormState();
   resetContacts();
 };
 
 const clearSelectedContact = () => {
   selectedContact.value = null;
   targetInbox.value = null;
-  clearFormState();
 };
 
 const closeCompose = () => {
@@ -179,12 +160,6 @@ const closeCompose = () => {
   emit('close');
 };
 
-const discardCompose = () => {
-  clearFormState();
-  formState.message = '';
-  closeCompose();
-};
-
 const createConversation = async ({ payload, isFromWhatsApp }) => {
   try {
     const data = await store.dispatch('contactConversations/create', {
@@ -196,7 +171,7 @@ const createConversation = async ({ payload, isFromWhatsApp }) => {
       to: `/app/accounts/${data.account_id}/conversations/${data.id}`,
       message: t('COMPOSE_NEW_CONVERSATION.FORM.GO_TO_CONVERSATION'),
     };
-    discardCompose();
+    closeCompose();
     useAlert(t('COMPOSE_NEW_CONVERSATION.FORM.SUCCESS_MESSAGE'), action);
     return true; // Return success
   } catch (error) {
@@ -218,11 +193,7 @@ watch(
   (currentContact, previousContact) => {
     if (currentContact && props.contactId) {
       // Reset on contact change
-      if (currentContact?.id !== previousContact?.id) {
-        clearSelectedContact();
-        clearFormState();
-        formState.message = '';
-      }
+      if (currentContact?.id !== previousContact?.id) clearSelectedContact();
 
       // First process the contactable inboxes to get the right structure
       const processedInboxes = processContactableInboxes(
@@ -294,7 +265,6 @@ useKeyboardEvents(keyboardEvents);
       @click.self="onModalBackdropClick"
     >
       <ComposeNewConversationForm
-        :form-state="formState"
         :class="[{ 'mt-2': !viewInModal }, composePopoverClass]"
         :contacts="contacts"
         :contact-id="contactId"
@@ -315,7 +285,7 @@ useKeyboardEvents(keyboardEvents);
         @update-target-inbox="handleTargetInbox"
         @clear-selected-contact="clearSelectedContact"
         @create-conversation="createConversation"
-        @discard="discardCompose"
+        @discard="closeCompose"
       />
     </div>
   </div>

app/javascript/dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { ref, computed } from 'vue';
+import { reactive, ref, computed } from 'vue';
 import { useVuelidate } from '@vuelidate/core';
 import { required, requiredIf } from '@vuelidate/validators';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
@@ -37,7 +37,6 @@ const props = defineProps({
   contactsUiFlags: { type: Object, default: null },
   messageSignature: { type: String, default: '' },
   sendWithSignature: { type: Boolean, default: false },
-  formState: { type: Object, required: true },
 });
 
 const emit = defineEmits([
@@ -58,13 +57,13 @@ const showBccEmailsDropdown = ref(false);
 
 const isCreating = computed(() => props.contactConversationsUiFlags.isCreating);
 
-const state = props.formState || {
+const state = reactive({
   message: '',
   subject: '',
   ccEmails: '',
   bccEmails: '',
   attachedFiles: [],
-};
+});
 
 const inboxTypes = computed(() => ({
   isEmail: props.targetInbox?.channelType === INBOX_TYPES.EMAIL,

app/javascript/dashboard/components-next/NewConversation/components/EmailOptions.vue

@@ -95,7 +95,6 @@ const inputClass = computed(() => {
           :show-dropdown="showCcEmailsDropdown"
           :is-loading="isLoading"
           type="email"
-          allow-create
           class="flex-1 min-h-7"
           @focus="emit('updateDropdown', 'cc', true)"
           @input="emit('searchCcEmails', $event)"
@@ -128,7 +127,6 @@ const inputClass = computed(() => {
         :show-dropdown="showBccEmailsDropdown"
         :is-loading="isLoading"
         type="email"
-        allow-create
         class="flex-1 min-h-7"
         focus-on-mount
         @focus="emit('updateDropdown', 'bcc', true)"

app/javascript/dashboard/components-next/combobox/ComboBox.vue

@@ -56,13 +56,8 @@ const selectedLabel = computed(() => {
 });
 
 const selectOption = option => {
-  if (selectedValue.value === option.value) {
-    selectedValue.value = '';
-    emit('update:modelValue', '');
-  } else {
-    selectedValue.value = option.value;
-    emit('update:modelValue', option.value);
-  }
+  selectedValue.value = option.value;
+  emit('update:modelValue', option.value);
   open.value = false;
   search.value = '';
 };

app/javascript/dashboard/components-next/dialog/Dialog.vue

@@ -53,11 +53,6 @@ const props = defineProps({
     default: 'lg',
     validator: value => ['3xl', '2xl', 'xl', 'lg', 'md', 'sm'].includes(value),
   },
-  position: {
-    type: String,
-    default: 'center',
-    validator: value => ['center', 'top'].includes(value),
-  },
 });
 
 const emit = defineEmits(['confirm', 'close']);
@@ -66,7 +61,6 @@ const { t } = useI18n();
 
 const dialogRef = ref(null);
 const dialogContentRef = ref(null);
-const isOpen = ref(false);
 
 const maxWidthClass = computed(() => {
   const classesMap = {
@@ -81,19 +75,13 @@ const maxWidthClass = computed(() => {
   return classesMap[props.width] ?? 'max-w-md';
 });
 
-const positionClass = computed(() =>
-  props.position === 'top' ? 'dialog-position-top' : ''
-);
-
 const open = () => {
-  isOpen.value = true;
   dialogRef.value?.showModal();
 };
 
 const close = () => {
   emit('close');
   dialogRef.value?.close();
-  isOpen.value = false;
 };
 
 const confirm = () => {
@@ -110,7 +98,6 @@ defineExpose({ open, close });
       class="w-full transition-all duration-300 ease-in-out shadow-xl rounded-xl"
       :class="[
         maxWidthClass,
-        positionClass,
         overflowYAuto ? 'overflow-y-auto' : 'overflow-visible',
       ]"
       @close="close"
@@ -118,7 +105,7 @@ defineExpose({ open, close });
       <OnClickOutside @trigger="close">
         <form
           ref="dialogContentRef"
-          class="flex flex-col w-full h-auto gap-6 p-6 overflow-visible text-start align-middle transition-all duration-300 ease-in-out transform bg-n-alpha-3 backdrop-blur-[100px] shadow-xl rounded-xl"
+          class="flex flex-col w-full h-auto gap-6 p-6 overflow-visible text-left align-middle transition-all duration-300 ease-in-out transform bg-n-alpha-3 backdrop-blur-[100px] shadow-xl rounded-xl"
           @submit.prevent="confirm"
           @click.stop
         >
@@ -132,7 +119,7 @@ defineExpose({ open, close });
               </p>
             </slot>
           </div>
-          <slot v-if="isOpen" />
+          <slot />
           <!-- Dialog content will be injected here -->
           <slot name="footer">
             <div
@@ -169,9 +156,4 @@ defineExpose({ open, close });
 dialog::backdrop {
   @apply bg-n-alpha-black1 backdrop-blur-[4px];
 }
-
-.dialog-position-top {
-  margin-top: clamp(2rem, 5vh, 5rem);
-  margin-bottom: auto;
-}
 </style>

app/javascript/dashboard/components-next/dropdown-menu/base/DropdownSection.vue

@@ -4,10 +4,6 @@ defineProps({
     type: String,
     default: '',
   },
-  height: {
-    type: String,
-    default: 'max-h-96',
-  },
 });
 </script>
 
@@ -19,10 +15,7 @@ defineProps({
     >
       {{ title }}
     </div>
-    <ul
-      class="gap-2 grid reset-base list-none px-2 overflow-y-auto"
-      :class="height"
-    >
+    <ul class="gap-2 grid reset-base list-none px-2 max-h-96 overflow-y-auto">
       <slot />
     </ul>
   </div>

app/javascript/dashboard/components-next/filter/ConditionRow.vue

@@ -50,12 +50,12 @@ const currentFilter = computed(() =>
 );
 
 const getOperator = (filter, selectedOperator) => {
-  const operatorFromOptions = filter?.filterOperators?.find(
+  const operatorFromOptions = filter.filterOperators.find(
     operator => operator.value === selectedOperator
   );
 
   if (!operatorFromOptions) {
-    return filter?.filterOperators?.[0];
+    return filter.filterOperators[0];
   }
 
   return operatorFromOptions;
@@ -138,11 +138,7 @@ const validate = () => {
   return !validationError.value;
 };
 
-const resetValidation = () => {
-  showErrors.value = false;
-};
-
-defineExpose({ validate, resetValidation });
+defineExpose({ validate });
 </script>
 
 <template>
@@ -170,20 +166,18 @@ defineExpose({ validate, resetValidation });
       <FilterSelect
         v-model="filterOperator"
         variant="ghost"
-        :options="currentFilter?.filterOperators"
+        :options="currentFilter.filterOperators"
       />
-      <template v-if="currentOperator?.hasInput">
+      <template v-if="currentOperator.hasInput">
         <MultiSelect
           v-if="inputType === 'multiSelect'"
           v-model="values"
           :options="currentFilter.options"
-          dropdown-max-height="max-h-72"
         />
         <SingleSelect
           v-else-if="inputType === 'searchSelect'"
           v-model="values"
           :options="currentFilter.options"
-          dropdown-max-height="max-h-64"
         />
         <SingleSelect
           v-else-if="inputType === 'booleanSelect'"

app/javascript/dashboard/components-next/filter/inputs/FilterSelect.vue

@@ -45,7 +45,7 @@ const { height } = useWindowSize();
 const { height: dropdownHeight } = useElementBounding(dropdownRef);
 
 const selectedOption = computed(() => {
-  return props.options?.find(o => o.value === selected.value) || {};
+  return props.options.find(o => o.value === selected.value) || {};
 });
 
 const iconToRender = computed(() => {
@@ -87,25 +87,18 @@ const updateSelected = newValue => {
     </template>
     <DropdownBody
       ref="dropdownRef"
-      class="min-w-56 z-50"
+      class="min-w-48 z-50"
       :class="dropdownPosition"
       strong
     >
-      <DropdownSection class="[&>ul]:max-h-72">
-        <template v-for="option in options" :key="option.value">
-          <li
-            v-if="option.disabled"
-            class="px-2 py-1.5 text-xs font-medium text-n-slate-10 select-none"
-          >
-            {{ option.label }}
-          </li>
-          <DropdownItem
-            v-else
-            :label="option.label"
-            :icon="option.icon"
-            @click="updateSelected(option.value)"
-          />
-        </template>
+      <DropdownSection class="[&>ul]:max-h-80">
+        <DropdownItem
+          v-for="option in options"
+          :key="option.value"
+          :label="option.label"
+          :icon="option.icon"
+          @click="updateSelected(option.value)"
+        />
       </DropdownSection>
     </DropdownBody>
   </DropdownContainer>

app/javascript/dashboard/components-next/filter/inputs/MultiSelect.vue

@@ -8,7 +8,7 @@ import DropdownSection from 'next/dropdown-menu/base/DropdownSection.vue';
 import DropdownBody from 'next/dropdown-menu/base/DropdownBody.vue';
 import DropdownItem from 'next/dropdown-menu/base/DropdownItem.vue';
 
-const { options, maxChips, dropdownMaxHeight } = defineProps({
+const { options, maxChips } = defineProps({
   options: {
     type: Array,
     required: true,
@@ -17,10 +17,6 @@ const { options, maxChips, dropdownMaxHeight } = defineProps({
     type: Number,
     default: 3,
   },
-  dropdownMaxHeight: {
-    type: String,
-    default: 'max-h-80',
-  },
 });
 
 const { t } = useI18n();
@@ -127,7 +123,7 @@ const toggleOption = option => {
       </Button>
     </template>
     <DropdownBody class="top-0 min-w-48 z-50" strong>
-      <DropdownSection :height="dropdownMaxHeight">
+      <DropdownSection class="[&>ul]:max-h-80">
         <DropdownItem
           v-for="option in options"
           :key="option.id"

app/javascript/dashboard/components-next/filter/inputs/SingleSelect.vue

@@ -12,12 +12,10 @@ import DropdownItem from 'next/dropdown-menu/base/DropdownItem.vue';
 const {
   options,
   disableSearch,
-  disableDeselect,
   placeholderIcon,
   placeholder,
   placeholderTrailingIcon,
   searchPlaceholder,
-  dropdownMaxHeight,
 } = defineProps({
   options: {
     type: Array,
@@ -43,14 +41,6 @@ const {
     type: String,
     default: '',
   },
-  dropdownMaxHeight: {
-    type: String,
-    default: 'max-h-80',
-  },
-  disableDeselect: {
-    type: Boolean,
-    default: false,
-  },
 });
 
 const { t } = useI18n();
@@ -73,8 +63,6 @@ const selectedItem = computed(() => {
   const optionToSearch = Array.isArray(selected.value)
     ? selected.value[0]
     : selected.value;
-
-  if (!optionToSearch) return null;
   // extract the selected item from the options array
   // this ensures that options like icon is also included
   return options.find(option => option.id === optionToSearch.id);
@@ -89,7 +77,7 @@ const toggleSelected = option => {
   };
 
   if (selected.value && selected.value.id === optionToToggle.id) {
-    if (!disableDeselect) selected.value = null;
+    selected.value = null;
   } else {
     selected.value = optionToToggle;
   }
@@ -136,7 +124,7 @@ const toggleSelected = option => {
           :placeholder="searchPlaceholder || t('COMBOBOX.SEARCH_PLACEHOLDER')"
         />
       </div>
-      <DropdownSection :height="dropdownMaxHeight">
+      <DropdownSection class="[&>ul]:max-h-80">
         <template v-if="searchResults.length">
           <DropdownItem
             v-for="option in searchResults"

app/javascript/dashboard/components-next/message/Message.vue

@@ -43,7 +43,6 @@ import VoiceCallBubble from './bubbles/VoiceCall.vue';
 
 import MessageError from './MessageError.vue';
 import ContextMenu from 'dashboard/modules/conversations/components/MessageContextMenu.vue';
-import { useBranding } from 'shared/composables/useBranding';
 
 /**
  * @typedef {Object} Attachment
@@ -144,7 +143,6 @@ const { t } = useI18n();
 const route = useRoute();
 const inboxGetter = useMapGetter('inboxes/getInbox');
 const inbox = computed(() => inboxGetter.value(props.inboxId) || {});
-const { replaceInstallationName } = useBranding();
 
 /**
  * Computes the message variant based on props
@@ -391,17 +389,13 @@ const shouldRenderMessage = computed(() => {
   const isUnsupported = props.contentAttributes?.isUnsupported;
   const isAnIntegrationMessage =
     props.contentType === CONTENT_TYPES.INTEGRATIONS;
-  const isFailedMessage = props.status === MESSAGE_STATUS.FAILED;
-  const hasExternalError = !!props.contentAttributes?.externalError;
 
   return (
     hasAttachments ||
     props.content ||
     isEmailContentType ||
     isUnsupported ||
-    isAnIntegrationMessage ||
-    isFailedMessage ||
-    hasExternalError
+    isAnIntegrationMessage
   );
 });
 
@@ -478,7 +472,7 @@ const avatarInfo = computed(() => {
 
 const avatarTooltip = computed(() => {
   if (props.contentAttributes?.externalEcho) {
-    return replaceInstallationName(t('CONVERSATION.NATIVE_APP_ADVISORY'));
+    return t('CONVERSATION.NATIVE_APP_ADVISORY');
   }
   if (avatarInfo.value.name === '') return '';
   return `${t('CONVERSATION.SENT_BY')} ${avatarInfo.value.name}`;

app/javascript/dashboard/components-next/message/MessageError.vue

@@ -12,16 +12,11 @@ defineProps({
 
 const emit = defineEmits(['retry']);
 
-const { orientation, status, createdAt, content, attachments } =
-  useMessageContext();
+const { orientation, status, createdAt } = useMessageContext();
 
 const { t } = useI18n();
 
-const canRetry = computed(() => {
-  const hasContent = content.value !== null;
-  const hasAttachments = attachments.value && attachments.value.length > 0;
-  return !hasOneDayPassed(createdAt.value) && (hasContent || hasAttachments);
-});
+const canRetry = computed(() => !hasOneDayPassed(createdAt.value));
 </script>
 
 <template>

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -8,7 +8,6 @@ import { useStore } from 'vuex';
 import { useI18n } from 'vue-i18n';
 import { useSidebarKeyboardShortcuts } from './useSidebarKeyboardShortcuts';
 import { vOnClickOutside } from '@vueuse/components';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import { useWindowSize, useEventListener } from '@vueuse/core';
 import { emitter } from 'shared/helpers/mitt';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
@@ -51,18 +50,6 @@ const isRTL = useMapGetter('accounts/isRTL');
 const { width: windowWidth } = useWindowSize();
 const isMobile = computed(() => windowWidth.value < 768);
 
-const accountId = useMapGetter('getCurrentAccountId');
-const isFeatureEnabledonAccount = useMapGetter(
-  'accounts/isFeatureEnabledonAccount'
-);
-
-const hasAdvancedAssignment = computed(() => {
-  return isFeatureEnabledonAccount.value(
-    accountId.value,
-    FEATURE_FLAGS.ADVANCED_ASSIGNMENT
-  );
-});
-
 const toggleShortcutModalFn = show => {
   if (show) {
     emit('openKeyShortcutModal');
@@ -597,16 +584,12 @@ const menuItems = computed(() => {
           icon: 'i-lucide-users',
           to: accountScopedRoute('settings_teams_list'),
         },
-        ...(hasAdvancedAssignment.value
-          ? [
-              {
-                name: 'Settings Agent Assignment',
-                label: t('SIDEBAR.AGENT_ASSIGNMENT'),
-                icon: 'i-lucide-user-cog',
-                to: accountScopedRoute('assignment_policy_index'),
-              },
-            ]
-          : []),
+        {
+          name: 'Settings Agent Assignment',
+          label: t('SIDEBAR.AGENT_ASSIGNMENT'),
+          icon: 'i-lucide-user-cog',
+          to: accountScopedRoute('assignment_policy_index'),
+        },
         {
           name: 'Settings Inboxes',
           label: t('SIDEBAR.INBOXES'),

app/javascript/dashboard/components-next/taginput/TagInput.vue

@@ -36,11 +36,6 @@ const props = defineProps({
   },
   focusOnMount: { type: Boolean, default: false },
   allowCreate: { type: Boolean, default: false },
-  // Skip label-based dedup when the consumer already filters menuItems by ID.
-  // Prevents removing all same-name items when one is selected (e.g. duplicate agent names).
-  skipLabelDedup: { type: Boolean, default: false },
-  // When false, the dropdown won't auto-open on mount; it opens only on click/focus.
-  autoOpenDropdown: { type: Boolean, default: true },
 });
 
 const emit = defineEmits([
@@ -61,7 +56,7 @@ const modelValue = defineModel({
 const tagInputRef = ref(null);
 const tags = ref(props.modelValue);
 const newTag = ref('');
-const isFocused = ref(props.autoOpenDropdown);
+const isFocused = ref(true);
 
 const rules = computed(() => getValidationRules(props.type));
 const v$ = useVuelidate(rules, { newTag });
@@ -79,11 +74,11 @@ const showInput = computed(() =>
 const showDropdownMenu = computed(() =>
   props.mode === MODE.SINGLE && tags.value.length >= 1
     ? false
-    : props.showDropdown && isFocused.value
+    : props.showDropdown
 );
 
-const filteredMenuItems = computed(() => {
-  const items = buildTagMenuItems({
+const filteredMenuItems = computed(() =>
+  buildTagMenuItems({
     mode: props.mode,
     tags: tags.value,
     menuItems: props.menuItems,
@@ -91,14 +86,8 @@ const filteredMenuItems = computed(() => {
     isLoading: props.isLoading,
     type: props.type,
     isNewTagInValidType: isNewTagInValidType.value,
-    allowCreate: props.allowCreate,
-    skipLabelDedup: props.skipLabelDedup,
-  });
-  if (props.type !== INPUT_TYPES.TEXT) return items;
-  const query = newTag.value?.trim()?.toLowerCase();
-  if (!query) return items;
-  return items.filter(item => item.label?.toLowerCase().includes(query));
-});
+  })
+);
 
 const emitDataOnAdd = value => {
   const matchingMenuItem = findMatchingMenuItem(props.menuItems, value);
@@ -123,13 +112,10 @@ const addTag = async () => {
     return;
   }
 
-  const isValidatedType = [INPUT_TYPES.EMAIL, INPUT_TYPES.TEL].includes(
-    props.type
-  );
-
-  if (!isValidatedType && !props.allowCreate && props.showDropdown) return;
-
-  if (isValidatedType || props.allowCreate) {
+  if (
+    [INPUT_TYPES.EMAIL, INPUT_TYPES.TEL].includes(props.type) ||
+    props.allowCreate
+  ) {
     if (!(await v$.value.$validate())) return;
     emitDataOnAdd(trimmedTag);
   }
@@ -139,31 +125,28 @@ const addTag = async () => {
 const removeTag = index => {
   tags.value.splice(index, 1);
   modelValue.value = tags.value;
-  emit('remove', index);
+  emit('remove');
 };
 
 const handleDropdownAction = async ({
   email: emailAddress,
   phoneNumber,
-  label,
   ...rest
 }) => {
   if (props.mode === MODE.SINGLE && tags.value.length >= 1) return;
   if (!props.showDropdown) return;
 
-  const isEmail = props.type === INPUT_TYPES.EMAIL;
-  const tagValue = isEmail ? emailAddress : phoneNumber || label;
+  const isEmail = props.type === 'email';
+  newTag.value = isEmail ? emailAddress : phoneNumber;
 
-  if (isEmail || props.type === INPUT_TYPES.TEL) {
-    newTag.value = tagValue;
-    if (!(await v$.value.$validate())) return;
-  }
+  if (!(await v$.value.$validate())) return;
 
-  emit(
-    'add',
-    isEmail ? { email: emailAddress, ...rest } : { phoneNumber, label, ...rest }
-  );
-  updateValueAndFocus(tagValue);
+  const payload = isEmail
+    ? { email: emailAddress, ...rest }
+    : { phoneNumber, ...rest };
+
+  emit('add', payload);
+  updateValueAndFocus(emailAddress);
 };
 
 const handleFocus = () => {
@@ -180,7 +163,7 @@ const handleKeydown = event => {
 };
 
 const handleClickOutside = () => {
-  isFocused.value = false;
+  if (tags.value.length) isFocused.value = false;
   emit('onClickOutside');
 };
 

app/javascript/dashboard/components-next/taginput/helper/spec/tagInputHelper.spec.js

@@ -261,71 +261,6 @@ describe('tagInputHelper', () => {
       });
       expect(result).toEqual(menuItems);
     });
-
-    it('does not create suggestion when allowCreate is false', () => {
-      const result = buildTagMenuItems({
-        ...baseParams,
-        type: INPUT_TYPES.EMAIL,
-        newTag: 'test@example.com',
-        allowCreate: false,
-      });
-      expect(result).toEqual([]);
-    });
-
-    it('still returns available menu items when allowCreate is false', () => {
-      const menuItems = [
-        { label: 'Agent 1', value: '1' },
-        { label: 'Agent 2', value: '2' },
-      ];
-      const result = buildTagMenuItems({
-        ...baseParams,
-        menuItems,
-        newTag: 'Agent',
-        allowCreate: false,
-      });
-      expect(result).toEqual(menuItems);
-    });
-
-    it('creates new item when allowCreate is true (default)', () => {
-      const result = buildTagMenuItems({
-        ...baseParams,
-        type: INPUT_TYPES.EMAIL,
-        newTag: 'test@example.com',
-        allowCreate: true,
-      });
-      expect(result).toHaveLength(1);
-      expect(result[0]).toMatchObject({
-        label: 'test@example.com',
-        action: 'create',
-      });
-    });
-
-    it('skips label dedup when skipLabelDedup is true', () => {
-      const menuItems = [
-        { label: 'HDMA', value: 1 },
-        { label: 'HDMA', value: 2 },
-      ];
-      const result = buildTagMenuItems({
-        ...baseParams,
-        tags: ['HDMA'],
-        menuItems,
-        skipLabelDedup: true,
-      });
-      expect(result).toEqual(menuItems);
-    });
-
-    it('filters by label when skipLabelDedup is false (default)', () => {
-      const menuItems = [
-        { label: 'HDMA', value: 1 },
-        { label: 'HDMA', value: 2 },
-      ];
-      const result = buildTagMenuItems({
-        ...baseParams,
-        tags: ['HDMA'],
-        menuItems,
-      });
-      expect(result).toEqual([]);
-    });
   });
 
   describe('canAddTag', () => {

app/javascript/dashboard/components-next/taginput/helper/tagInputHelper.js

@@ -84,29 +84,25 @@ export const buildTagMenuItems = ({
   isLoading,
   type,
   isNewTagInValidType,
-  allowCreate = true,
-  skipLabelDedup = false,
 }) => {
   if (mode === MODE.SINGLE && tags.length >= 1) return [];
 
-  const availableMenuItems = skipLabelDedup
-    ? menuItems
-    : menuItems.filter(item => !tags.includes(item.label));
+  const availableMenuItems = menuItems.filter(
+    item => !tags.includes(item.label)
+  );
 
   // Show typed value as suggestion only if:
   // 1. There's a value being typed
   // 2. The value isn't already in the tags
   // 3. Validation passes (email/phone) and There are no menu items available
-  // 4. allowCreate is enabled
   const trimmedNewTag = newTag?.trim();
-  const shouldShowCreateSuggestion =
-    allowCreate &&
+  const shouldShowTypedValue =
     trimmedNewTag &&
     !tags.includes(trimmedNewTag) &&
     !isLoading &&
     !availableMenuItems.length;
 
-  if (shouldShowCreateSuggestion) {
+  if (shouldShowTypedValue) {
     const { isValid, formattedValue } = validateAndFormatNewTag(
       trimmedNewTag,
       type,

app/javascript/dashboard/components/ChatList.vue

@@ -145,7 +145,6 @@ const {
   isConversationSelected,
   onAssignAgent,
   onAssignLabels,
-  onRemoveLabels,
   onAssignTeamsForBulk,
   onUpdateConversations,
 } = useBulkActions();
@@ -860,7 +859,6 @@ provide('deSelectConversation', deSelectConversation);
 provide('assignAgent', onAssignAgent);
 provide('assignTeam', onAssignTeam);
 provide('assignLabels', onAssignLabels);
-provide('removeLabels', onRemoveLabels);
 provide('updateConversationStatus', handleResolveConversation);
 provide('toggleContextMenu', onContextMenuToggle);
 provide('markAsUnread', markAsUnread);

app/javascript/dashboard/components/ConversationItem.vue

@@ -10,7 +10,6 @@ export default {
     'assignAgent',
     'assignTeam',
     'assignLabels',
-    'removeLabels',
     'updateConversationStatus',
     'toggleContextMenu',
     'markAsUnread',
@@ -64,7 +63,6 @@ export default {
     @assign-agent="assignAgent"
     @assign-team="assignTeam"
     @assign-label="assignLabels"
-    @remove-label="removeLabels"
     @update-conversation-status="updateConversationStatus"
     @context-menu-toggle="toggleContextMenu"
     @mark-as-unread="markAsUnread"

app/javascript/dashboard/components/widgets/AutomationActionInput.vue

@@ -3,9 +3,6 @@ import AutomationActionTeamMessageInput from './AutomationActionTeamMessageInput
 import AutomationActionFileInput from './AutomationFileInput.vue';
 import WootMessageEditor from 'dashboard/components/widgets/WootWriter/Editor.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';
-import SingleSelect from 'dashboard/components-next/filter/inputs/SingleSelect.vue';
-import MultiSelect from 'dashboard/components-next/filter/inputs/MultiSelect.vue';
-import NextInput from 'dashboard/components-next/input/Input.vue';
 
 export default {
   components: {
@@ -13,9 +10,6 @@ export default {
     AutomationActionFileInput,
     WootMessageEditor,
     NextButton,
-    SingleSelect,
-    MultiSelect,
-    NextInput,
   },
   props: {
     modelValue: {
@@ -46,10 +40,6 @@ export default {
       type: Boolean,
       default: false,
     },
-    dropdownMaxHeight: {
-      type: String,
-      default: 'max-h-80',
-    },
   },
   emits: ['update:modelValue', 'input', 'removeAction', 'resetAction'],
   computed: {
@@ -79,21 +69,11 @@ export default {
       return this.actionTypes.find(action => action.key === this.action_name)
         .inputType;
     },
-    actionNameAsSelectModel: {
-      get() {
-        if (!this.action_name) return null;
-        const found = this.actionTypes.find(a => a.key === this.action_name);
-        return found ? { id: found.key, name: found.label } : null;
-      },
-      set(value) {
-        this.action_name = value?.id || value;
-      },
-    },
-    actionTypesAsOptions() {
-      return this.actionTypes.map(a => ({ id: a.key, name: a.label }));
-    },
-    isVerticalLayout() {
-      return ['team_message', 'textarea'].includes(this.inputType);
+    actionInputStyles() {
+      return {
+        'has-error': this.errorMessage,
+        'is-a-macro': this.isMacro,
+      };
     },
     castMessageVmodel: {
       get() {
@@ -114,89 +94,203 @@ export default {
     resetAction() {
       this.$emit('resetAction');
     },
-    onActionNameChange(value) {
-      this.actionNameAsSelectModel = value;
-      this.resetAction();
-    },
   },
 };
 </script>
 
 <template>
-  <li class="list-none py-2 first:pt-0 last:pb-0">
-    <div
-      class="flex flex-col gap-2"
-      :class="{ 'animate-wiggle': errorMessage }"
-    >
-      <div class="flex items-center gap-2">
-        <SingleSelect
-          :model-value="actionNameAsSelectModel"
-          :options="actionTypesAsOptions"
-          :dropdown-max-height="dropdownMaxHeight"
-          disable-deselect
-          class="flex-shrink-0"
-          @update:model-value="onActionNameChange"
-        />
-        <template v-if="showActionInput && !isVerticalLayout">
-          <SingleSelect
+  <div class="filter" :class="actionInputStyles">
+    <div class="filter-inputs">
+      <select
+        v-model="action_name"
+        class="action__question"
+        :class="{ 'full-width': !showActionInput }"
+        @change="resetAction()"
+      >
+        <option
+          v-for="attribute in actionTypes"
+          :key="attribute.key"
+          :value="attribute.key"
+        >
+          {{ attribute.label }}
+        </option>
+      </select>
+      <div v-if="showActionInput" class="filter__answer--wrap">
+        <div v-if="inputType" class="w-full">
+          <div
             v-if="inputType === 'search_select'"
-            v-model="action_params"
-            :options="dropdownValues"
-            :dropdown-max-height="dropdownMaxHeight"
-          />
-          <MultiSelect
+            class="multiselect-wrap--small"
+          >
+            <multiselect
+              v-model="action_params"
+              track-by="id"
+              label="name"
+              :placeholder="$t('FORMS.MULTISELECT.SELECT')"
+              selected-label
+              :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
+              deselect-label=""
+              :max-height="160"
+              :options="dropdownValues"
+              :allow-empty="false"
+              :option-height="104"
+            >
+              <template #noOptions>
+                {{ $t('FORMS.MULTISELECT.NO_OPTIONS') }}
+              </template>
+            </multiselect>
+          </div>
+          <div
             v-else-if="inputType === 'multi_select'"
-            v-model="action_params"
-            :options="dropdownValues"
-            :dropdown-max-height="dropdownMaxHeight"
-          />
-          <NextInput
+            class="multiselect-wrap--small"
+          >
+            <multiselect
+              v-model="action_params"
+              track-by="id"
+              label="name"
+              :placeholder="$t('FORMS.MULTISELECT.SELECT')"
+              multiple
+              selected-label
+              :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
+              deselect-label=""
+              :max-height="160"
+              :options="dropdownValues"
+              :allow-empty="false"
+              :option-height="104"
+            >
+              <template #noOptions>
+                {{ $t('FORMS.MULTISELECT.NO_OPTIONS') }}
+              </template>
+            </multiselect>
+          </div>
+          <input
             v-else-if="inputType === 'email'"
             v-model="action_params"
             type="email"
-            size="sm"
+            class="answer--text-input"
             :placeholder="$t('AUTOMATION.ACTION.EMAIL_INPUT_PLACEHOLDER')"
           />
-          <NextInput
+          <input
             v-else-if="inputType === 'url'"
             v-model="action_params"
             type="url"
-            size="sm"
+            class="answer--text-input"
             :placeholder="$t('AUTOMATION.ACTION.URL_INPUT_PLACEHOLDER')"
           />
           <AutomationActionFileInput
-            v-else-if="inputType === 'attachment'"
+            v-if="inputType === 'attachment'"
             v-model="action_params"
             :initial-file-name="initialFileName"
           />
-        </template>
-        <NextButton
-          v-if="!isMacro"
-          sm
-          solid
-          slate
-          icon="i-lucide-trash"
-          class="flex-shrink-0"
-          @click="removeAction"
-        />
+        </div>
       </div>
-      <AutomationActionTeamMessageInput
-        v-if="inputType === 'team_message'"
-        v-model="action_params"
-        :teams="dropdownValues"
-        :dropdown-max-height="dropdownMaxHeight"
-      />
-      <WootMessageEditor
-        v-if="inputType === 'textarea'"
-        v-model="castMessageVmodel"
-        rows="4"
-        enable-variables
-        :placeholder="$t('AUTOMATION.ACTION.TEAM_MESSAGE_INPUT_PLACEHOLDER')"
-        class="[&_.ProseMirror-menubar]:hidden px-3 py-1 bg-n-alpha-1 rounded-lg outline outline-1 outline-n-weak dark:outline-n-strong"
+      <NextButton
+        v-if="!isMacro"
+        icon="i-lucide-x"
+        slate
+        ghost
+        class="flex-shrink-0"
+        @click="removeAction"
       />
     </div>
-    <span v-if="errorMessage" class="text-sm text-n-ruby-11">
+    <AutomationActionTeamMessageInput
+      v-if="inputType === 'team_message'"
+      v-model="action_params"
+      :teams="dropdownValues"
+    />
+    <WootMessageEditor
+      v-if="inputType === 'textarea'"
+      v-model="castMessageVmodel"
+      rows="4"
+      enable-variables
+      :placeholder="$t('AUTOMATION.ACTION.TEAM_MESSAGE_INPUT_PLACEHOLDER')"
+      class="action-message"
+    />
+    <p v-if="errorMessage" class="filter-error">
       {{ errorMessage }}
-    </span>
-  </li>
+    </p>
+  </div>
 </template>
+
+<style lang="scss" scoped>
+.filter {
+  @apply bg-n-background p-2 border border-solid border-n-strong dark:border-n-strong rounded-lg mb-2;
+
+  &.is-a-macro {
+    @apply mb-0 bg-n-background dark:bg-n-solid-1 p-0 border-0 rounded-none;
+  }
+}
+
+.no-margin-bottom {
+  @apply mb-0;
+}
+
+.filter.has-error {
+  @apply bg-n-ruby-8/20 border-n-ruby-5 dark:border-n-ruby-5;
+
+  &.is-a-macro {
+    @apply bg-transparent;
+  }
+}
+
+.filter-inputs {
+  @apply flex gap-1;
+}
+
+.filter-error {
+  @apply text-n-ruby-9 dark:text-n-ruby-9 block my-1 mx-0;
+}
+
+.action__question,
+.filter__operator {
+  @apply mb-0 mr-1;
+}
+
+.action__question {
+  @apply max-w-[50%];
+}
+
+.action__question.full-width {
+  @apply max-w-full;
+}
+
+.filter__answer--wrap {
+  @apply max-w-[50%] flex-grow mr-1 flex w-full items-center justify-start;
+
+  input {
+    @apply mb-0;
+  }
+}
+.filter__answer {
+  &.answer--text-input {
+    @apply mb-0;
+  }
+}
+
+.filter__join-operator-wrap {
+  @apply relative z-20 m-0;
+}
+
+.filter__join-operator {
+  @apply flex items-center justify-center relative my-2.5 mx-0;
+
+  .operator__line {
+    @apply absolute w-full border-b border-solid border-n-weak;
+  }
+
+  .operator__select {
+    margin-bottom: 0 !important;
+    @apply relative w-auto;
+  }
+}
+
+.multiselect {
+  @apply mb-0;
+}
+.action-message {
+  @apply mt-2 mx-0 mb-0;
+}
+// Prosemirror does not have a native way of hiding the menu bar, hence
+::v-deep .ProseMirror-menubar {
+  @apply hidden;
+}
+</style>

app/javascript/dashboard/components/widgets/AutomationActionTeamMessageInput.vue

@@ -1,14 +1,8 @@
 <script>
-import MultiSelect from 'dashboard/components-next/filter/inputs/MultiSelect.vue';
-
 export default {
-  components: {
-    MultiSelect,
-  },
   props: {
     teams: { type: Array, required: true },
     modelValue: { type: Object, required: true },
-    dropdownMaxHeight: { type: String, default: 'max-h-80' },
   },
   emits: ['update:modelValue'],
   data() {
@@ -18,9 +12,9 @@ export default {
     };
   },
   mounted() {
-    const { team_ids: teamIds, message } = this.modelValue || {};
-    this.selectedTeams = teamIds || [];
-    this.message = message || '';
+    const { team_ids: teamIds } = this.modelValue;
+    this.selectedTeams = teamIds;
+    this.message = this.modelValue.message;
   },
   methods: {
     updateValue() {
@@ -34,19 +28,37 @@ export default {
 </script>
 
 <template>
-  <div class="flex flex-col gap-2">
-    <MultiSelect
-      v-model="selectedTeams"
-      :options="teams"
-      :dropdown-max-height="dropdownMaxHeight"
-      @update:model-value="updateValue"
-    />
-    <textarea
-      v-model="message"
-      class="mb-0 !text-sm"
-      rows="4"
-      :placeholder="$t('AUTOMATION.ACTION.TEAM_MESSAGE_INPUT_PLACEHOLDER')"
-      @input="updateValue"
-    />
+  <div>
+    <div class="multiselect-wrap--small flex flex-col gap-1 mt-1">
+      <multiselect
+        v-model="selectedTeams"
+        track-by="id"
+        label="name"
+        :placeholder="$t('AUTOMATION.ACTION.TEAM_DROPDOWN_PLACEHOLDER')"
+        multiple
+        selected-label
+        :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
+        deselect-label=""
+        :max-height="160"
+        :options="teams"
+        :allow-empty="false"
+        @update:model-value="updateValue"
+      />
+      <textarea
+        v-model="message"
+        rows="4"
+        :placeholder="$t('AUTOMATION.ACTION.TEAM_MESSAGE_INPUT_PLACEHOLDER')"
+        @input="updateValue"
+      />
+    </div>
   </div>
 </template>
+
+<style scoped>
+.multiselect {
+  margin: 0.25rem 0;
+}
+textarea {
+  margin-bottom: 0;
+}
+</style>

app/javascript/dashboard/components/widgets/AutomationFileInput.vue

@@ -79,7 +79,7 @@ input[type='file'] {
   @apply hidden;
 }
 .input-wrapper {
-  @apply flex h-8 bg-n-background py-1 px-2 items-center text-xs cursor-pointer rounded-lg border border-dashed border-n-strong;
+  @apply flex h-9 bg-n-background py-1 px-2 items-center text-xs cursor-pointer rounded-sm border border-dashed border-n-strong;
 }
 .success-icon {
   @apply text-n-teal-9 mr-2;

app/javascript/dashboard/components/widgets/FilterInput/Index.vue

@@ -0,0 +1,305 @@
+<script>
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
+export default {
+  name: 'FilterInput',
+  components: {
+    NextButton,
+  },
+  props: {
+    modelValue: {
+      type: Object,
+      default: () => {},
+    },
+    filterAttributes: {
+      type: Array,
+      default: () => [],
+    },
+    inputType: {
+      type: String,
+      default: 'plain_text',
+    },
+    operators: {
+      type: Array,
+      default: () => [],
+    },
+    dropdownValues: {
+      type: Array,
+      default: () => [],
+    },
+    showQueryOperator: {
+      type: Boolean,
+      default: false,
+    },
+    showUserInput: {
+      type: Boolean,
+      default: true,
+    },
+    groupedFilters: {
+      type: Boolean,
+      default: false,
+    },
+    filterGroups: {
+      type: Array,
+      default: () => [],
+    },
+    customAttributeType: {
+      type: String,
+      default: '',
+    },
+    errorMessage: {
+      type: String,
+      default: '',
+    },
+  },
+  emits: ['update:modelValue', 'removeFilter', 'resetFilter'],
+  computed: {
+    attributeKey: {
+      get() {
+        if (!this.modelValue) return null;
+        return this.modelValue.attribute_key;
+      },
+      set(value) {
+        const payload = this.modelValue || {};
+        this.$emit('update:modelValue', { ...payload, attribute_key: value });
+      },
+    },
+    filterOperator: {
+      get() {
+        if (!this.modelValue) return null;
+        return this.modelValue.filter_operator;
+      },
+      set(value) {
+        const payload = this.modelValue || {};
+        this.$emit('update:modelValue', { ...payload, filter_operator: value });
+      },
+    },
+    values: {
+      get() {
+        if (!this.modelValue) return null;
+        return this.modelValue.values;
+      },
+      set(value) {
+        const payload = this.modelValue || {};
+        this.$emit('update:modelValue', { ...payload, values: value });
+      },
+    },
+    query_operator: {
+      get() {
+        if (!this.modelValue) return null;
+        return this.modelValue.query_operator;
+      },
+      set(value) {
+        const payload = this.modelValue || {};
+        this.$emit('update:modelValue', { ...payload, query_operator: value });
+      },
+    },
+    custom_attribute_type: {
+      get() {
+        if (!this.customAttributeType) return '';
+        return this.customAttributeType;
+      },
+      set() {
+        const payload = this.modelValue || {};
+        this.$emit('update:modelValue', {
+          ...payload,
+          custom_attribute_type: this.customAttributeType,
+        });
+      },
+    },
+  },
+  watch: {
+    customAttributeType: {
+      handler(value) {
+        if (
+          value === 'conversation_attribute' ||
+          value === 'contact_attribute'
+        ) {
+          // eslint-disable-next-line vue/no-mutating-props
+          this.modelValue.custom_attribute_type = this.customAttributeType;
+          // eslint-disable-next-line vue/no-mutating-props
+        } else this.modelValue.custom_attribute_type = '';
+      },
+      immediate: true,
+    },
+  },
+  methods: {
+    removeFilter() {
+      this.$emit('removeFilter');
+    },
+    resetFilter() {
+      this.$emit('resetFilter');
+    },
+    getInputErrorClass(errorMessage) {
+      return errorMessage
+        ? 'bg-n-ruby-8/20 border-n-ruby-5 dark:border-n-ruby-5'
+        : 'bg-n-background border-n-weak dark:border-n-weak';
+    },
+  },
+};
+</script>
+
+<!-- eslint-disable vue/no-mutating-props -->
+<template>
+  <div>
+    <div
+      class="p-2 border border-solid rounded-lg"
+      :class="getInputErrorClass(errorMessage)"
+    >
+      <div class="flex gap-1">
+        <select
+          v-if="groupedFilters"
+          v-model="attributeKey"
+          class="max-w-[30%] mb-0 mr-1"
+          @change="resetFilter()"
+        >
+          <optgroup
+            v-for="(group, i) in filterGroups"
+            :key="i"
+            :label="group.name"
+          >
+            <option
+              v-for="attribute in group.attributes"
+              :key="attribute.key"
+              :value="attribute.key"
+              :selected="true"
+            >
+              {{ attribute.name }}
+            </option>
+          </optgroup>
+        </select>
+        <select
+          v-else
+          v-model="attributeKey"
+          class="max-w-[30%] mb-0 mr-1"
+          @change="resetFilter()"
+        >
+          <option
+            v-for="attribute in filterAttributes"
+            :key="attribute.key"
+            :value="attribute.key"
+            :disabled="attribute.disabled"
+          >
+            {{ attribute.name }}
+          </option>
+        </select>
+
+        <select v-model="filterOperator" class="max-w-[20%] mb-0 mr-1">
+          <option
+            v-for="(operator, o) in operators"
+            :key="o"
+            :value="operator.value"
+          >
+            {{ $t(`FILTER.OPERATOR_LABELS.${operator.value}`) }}
+          </option>
+        </select>
+
+        <div v-if="showUserInput" class="flex-grow mr-1 filter__answer--wrap">
+          <div
+            v-if="inputType === 'multi_select'"
+            class="multiselect-wrap--small"
+          >
+            <multiselect
+              v-model="values"
+              track-by="id"
+              label="name"
+              :placeholder="$t('FORMS.MULTISELECT.SELECT')"
+              multiple
+              selected-label
+              :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
+              deselect-label=""
+              :max-height="160"
+              :options="dropdownValues"
+              :allow-empty="false"
+            >
+              <template #noOptions>
+                {{ $t('FORMS.MULTISELECT.NO_OPTIONS') }}
+              </template>
+            </multiselect>
+          </div>
+          <div
+            v-else-if="inputType === 'search_select'"
+            class="multiselect-wrap--small"
+          >
+            <multiselect
+              v-model="values"
+              track-by="id"
+              label="name"
+              :placeholder="$t('FORMS.MULTISELECT.SELECT')"
+              selected-label
+              :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
+              deselect-label=""
+              :max-height="160"
+              :options="dropdownValues"
+              :allow-empty="false"
+              :option-height="104"
+            >
+              <template #noOptions>
+                {{ $t('FORMS.MULTISELECT.NO_OPTIONS') }}
+              </template>
+            </multiselect>
+          </div>
+          <div v-else-if="inputType === 'date'" class="multiselect-wrap--small">
+            <input
+              v-model="values"
+              type="date"
+              :editable="false"
+              class="!mb-0 datepicker"
+            />
+          </div>
+          <input
+            v-else
+            v-model="values"
+            type="text"
+            class="!mb-0"
+            :placeholder="$t('FILTER.INPUT_PLACEHOLDER')"
+          />
+        </div>
+        <NextButton
+          icon="i-lucide-x"
+          slate
+          ghost
+          class="flex-shrink-0"
+          @click="removeFilter"
+        />
+      </div>
+      <p v-if="errorMessage" class="filter-error">
+        {{ errorMessage }}
+      </p>
+    </div>
+
+    <div
+      v-if="showQueryOperator"
+      class="flex items-center justify-center relative my-2.5 mx-0"
+    >
+      <hr class="absolute w-full border-b border-solid border-n-weak" />
+      <select
+        v-model="query_operator"
+        class="relative w-auto mb-0 bg-n-background text-n-slate-12 border-n-weak"
+      >
+        <option value="and">
+          {{ $t('FILTER.QUERY_DROPDOWN_LABELS.AND') }}
+        </option>
+        <option value="or">
+          {{ $t('FILTER.QUERY_DROPDOWN_LABELS.OR') }}
+        </option>
+      </select>
+    </div>
+  </div>
+</template>
+
+<style lang="scss" scoped>
+.filter__answer--wrap {
+  input {
+    @apply bg-n-background mb-0 text-n-slate-12 border-n-weak;
+  }
+}
+
+.filter-error {
+  @apply text-n-ruby-9 dark:text-n-ruby-9 block my-1 mx-0;
+}
+
+.multiselect {
+  @apply mb-0;
+}
+</style>

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -28,10 +28,7 @@ import { useAlert } from 'dashboard/composables';
 import { vOnClickOutside } from '@vueuse/components';
 
 import { BUS_EVENTS } from 'shared/constants/busEvents';
-import {
-  CONVERSATION_EVENTS,
-  CAPTAIN_EVENTS,
-} from 'dashboard/helper/AnalyticsHelper/events';
+import { CONVERSATION_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import { MESSAGE_EDITOR_IMAGE_RESIZES } from 'dashboard/constants/editor';
 
 import {
@@ -89,7 +86,6 @@ const props = defineProps({
   // are triggered except when this flag is true
   allowSignature: { type: Boolean, default: false },
   channelType: { type: String, default: '' },
-  conversationId: { type: Number, default: null },
   medium: { type: String, default: '' },
   showImageResizeToolbar: { type: Boolean, default: false }, // A kill switch to show or hide the image toolbar
   focusOnMount: { type: Boolean, default: true },
@@ -400,14 +396,7 @@ function openFileBrowser() {
 }
 
 function handleCopilotClick() {
-  const isOpening = !showSelectionMenu.value;
-  if (isOpening) {
-    useTrack(CAPTAIN_EVENTS.EDITOR_AI_MENU_OPENED, {
-      conversationId: props.conversationId,
-      entryPoint: 'inline',
-    });
-  }
-  showSelectionMenu.value = isOpening;
+  showSelectionMenu.value = !showSelectionMenu.value;
 }
 
 function handleClickOutside(event) {
@@ -830,13 +819,7 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
 </script>
 
 <template>
-  <div
-    ref="editorRoot"
-    class="relative w-full"
-    :class="{
-      'opacity-50 cursor-not-allowed pointer-events-none': disabled,
-    }"
-  >
+  <div ref="editorRoot" class="relative w-full">
     <TagAgents
       v-if="showUserMentions && isPrivate"
       :search-key="mentionSearchKey"

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -122,10 +122,6 @@ export default {
       type: Boolean,
       default: false,
     },
-    isEditorDisabled: {
-      type: Boolean,
-      default: false,
-    },
   },
   emits: [
     'replaceText',
@@ -134,7 +130,7 @@ export default {
     'selectContentTemplate',
     'toggleQuotedReply',
   ],
-  setup(props) {
+  setup() {
     const { setSignatureFlagForInbox, fetchSignatureFlagFromUISettings } =
       useUISettings();
 
@@ -143,9 +139,6 @@ export default {
     const keyboardEvents = {
       '$mod+Alt+KeyA': {
         action: () => {
-          // Skip if editor is disabled (e.g., WhatsApp 24-hour window expired)
-          if (props.isEditorDisabled) return;
-
           // TODO: This is really hacky, we need to replace the file picker component with
           // a custom one, where the logic and the component markup is isolated.
           // Once we have the custom component, we can remove the hacky logic below.
@@ -153,7 +146,7 @@ export default {
           const uploadTriggerButton = document.querySelector(
             '#conversationAttachment'
           );
-          if (uploadTriggerButton) uploadTriggerButton.click();
+          uploadTriggerButton.click();
         },
         allowOnFocusedInput: true,
       },
@@ -184,11 +177,9 @@ export default {
       };
     },
     showAttachButton() {
-      if (this.isEditorDisabled) return false;
       return this.showFileUpload || this.isNote;
     },
     showAudioRecorderButton() {
-      if (this.isEditorDisabled) return false;
       if (this.isALineChannel) {
         return false;
       }
@@ -206,7 +197,6 @@ export default {
       );
     },
     showAudioPlayStopButton() {
-      if (this.isEditorDisabled) return false;
       return this.showAudioRecorder && this.isRecordingAudio;
     },
     isInstagramDM() {
@@ -246,7 +236,6 @@ export default {
       }
     },
     showMessageSignatureButton() {
-      if (this.isEditorDisabled) return false;
       return !this.isOnPrivateNote;
     },
     sendWithSignature() {
@@ -291,7 +280,6 @@ export default {
   <div class="flex justify-between p-3" :class="wrapClass">
     <div class="left-wrap">
       <NextButton
-        v-if="!isEditorDisabled"
         v-tooltip.top-end="$t('CONVERSATION.REPLYBOX.TIP_EMOJI_ICON')"
         icon="i-ph-smiley-sticker"
         slate
@@ -300,7 +288,6 @@ export default {
         @click="toggleEmojiPicker"
       />
       <FileUpload
-        v-if="showAttachButton"
         ref="uploadRef"
         v-tooltip.top-end="$t('CONVERSATION.REPLYBOX.TIP_ATTACH_ICON')"
         input-id="conversationAttachment"

app/javascript/dashboard/components/widgets/WootWriter/ReplyTopPanel.vue

@@ -2,10 +2,8 @@
 import { ref } from 'vue';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import { useCaptain } from 'dashboard/composables/useCaptain';
-import { useTrack } from 'dashboard/composables';
 import { vOnClickOutside } from '@vueuse/components';
 import { REPLY_EDITOR_MODES, CHAR_LENGTH_WARNING } from './constants';
-import { CAPTAIN_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 import EditorModeToggle from './EditorModeToggle.vue';
 import CopilotMenuBar from './CopilotMenuBar.vue';
@@ -33,14 +31,6 @@ export default {
       type: Boolean,
       default: false,
     },
-    isEditorDisabled: {
-      type: Boolean,
-      default: false,
-    },
-    conversationId: {
-      type: Number,
-      default: null,
-    },
     isMessageLengthReachingThreshold: {
       type: Boolean,
       default: () => false,
@@ -79,14 +69,7 @@ export default {
     };
 
     const toggleCopilotMenu = () => {
-      const isOpening = !showCopilotMenu.value;
-      if (isOpening) {
-        useTrack(CAPTAIN_EVENTS.EDITOR_AI_MENU_OPENED, {
-          conversationId: props.conversationId,
-          entryPoint: 'top_panel',
-        });
-      }
-      showCopilotMenu.value = isOpening;
+      showCopilotMenu.value = !showCopilotMenu.value;
     };
 
     const handleClickOutside = () => {
@@ -161,7 +144,7 @@ export default {
       <div class="relative">
         <NextButton
           ghost
-          :disabled="disabled || isEditorDisabled"
+          :disabled="disabled"
           :class="{
             'text-n-violet-9 hover:enabled:!bg-n-violet-3': !showCopilotMenu,
             'text-n-violet-9 bg-n-violet-3': showCopilotMenu,

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -34,7 +34,6 @@ const emit = defineEmits([
   'contextMenuToggle',
   'assignAgent',
   'assignLabel',
-  'removeLabel',
   'assignTeam',
   'markAsUnread',
   'markAsRead',
@@ -204,10 +203,7 @@ const onAssignAgent = agent => {
 
 const onAssignLabel = label => {
   emit('assignLabel', [label.title], [props.chat.id]);
-};
-
-const onRemoveLabel = label => {
-  emit('removeLabel', [label.title], [props.chat.id]);
+  closeContextMenu();
 };
 
 const onAssignTeam = team => {
@@ -383,13 +379,11 @@ const deleteConversation = () => {
         :priority="chat.priority"
         :chat-id="chat.id"
         :has-unread-messages="hasUnread"
-        :conversation-labels="chat.labels"
         :conversation-url="conversationPath"
         :allowed-options="allowedContextMenuOptions"
         @update-conversation="onUpdateConversation"
         @assign-agent="onAssignAgent"
         @assign-label="onAssignLabel"
-        @remove-label="onRemoveLabel"
         @assign-team="onAssignTeam"
         @mark-as-unread="markAsUnread"
         @mark-as-read="markAsRead"

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -41,10 +41,7 @@ import {
   truncatePreviewText,
   appendQuotedTextToMessage,
 } from 'dashboard/helper/quotedEmailHelper';
-import {
-  CONVERSATION_EVENTS,
-  CAPTAIN_EVENTS,
-} from '../../../helper/AnalyticsHelper/events';
+import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
 import fileUploadMixin from 'dashboard/mixins/fileUploadMixin';
 import {
   appendSignature,
@@ -139,7 +136,6 @@ export default {
       newConversationModalActive: false,
       showArticleSearchPopover: false,
       hasRecordedAudio: false,
-      copilotAcceptedMessages: {},
     };
   },
   computed: {
@@ -199,11 +195,6 @@ export default {
       return this.$store.getters['inboxes/getInbox'](this.inboxId);
     },
     messagePlaceHolder() {
-      if (this.isEditorDisabled) {
-        return this.isAWhatsAppChannel
-          ? this.$t('CONVERSATION.FOOTER.MESSAGING_RESTRICTED_WHATSAPP')
-          : this.$t('CONVERSATION.FOOTER.MESSAGING_RESTRICTED');
-      }
       return this.isPrivate
         ? this.$t('CONVERSATION.FOOTER.PRIVATE_MSG_INPUT')
         : this.$t('CONVERSATION.FOOTER.MSG_INPUT');
@@ -215,7 +206,6 @@ export default {
       return this.maxLength - this.message.length;
     },
     isReplyButtonDisabled() {
-      if (this.isEditorDisabled) return true;
       if (this.isATwitterInbox) return true;
       if (this.hasAttachments || this.hasRecordedAudio) return false;
 
@@ -424,13 +414,6 @@ export default {
     isDefaultEditorMode() {
       return !this.showAudioRecorderEditor && !this.copilot.isActive.value;
     },
-    isEditorDisabled() {
-      return (
-        this.isAWhatsAppChannel &&
-        !this.isOnPrivateNote &&
-        !this.currentChat.can_reply
-      );
-    },
   },
   watch: {
     currentChat(conversation, oldConversation) {
@@ -525,24 +508,6 @@ export default {
     emitter.off(CMD_AI_ASSIST, this.executeCopilotAction);
   },
   methods: {
-    getDraftKey(
-      conversationId = this.conversationIdByRoute,
-      replyType = this.replyType
-    ) {
-      return `draft-${conversationId}-${replyType}`;
-    },
-    getCopilotAcceptedMessage(replyType = this.replyType) {
-      const key = this.getDraftKey(this.conversationIdByRoute, replyType);
-      return this.copilotAcceptedMessages[key] || '';
-    },
-    setCopilotAcceptedMessage(message, replyType = this.replyType) {
-      const key = this.getDraftKey(this.conversationIdByRoute, replyType);
-      this.copilotAcceptedMessages[key] = trimContent(message || '');
-    },
-    clearCopilotAcceptedMessage(replyType = this.replyType) {
-      const key = this.getDraftKey(this.conversationIdByRoute, replyType);
-      delete this.copilotAcceptedMessages[key];
-    },
     handleInsert(article) {
       const { url, title } = article;
       // Removing empty lines from the title
@@ -594,7 +559,7 @@ export default {
     },
     saveDraft(conversationId, replyType) {
       if (this.message || this.message === '') {
-        const key = this.getDraftKey(conversationId, replyType);
+        const key = `draft-${conversationId}-${replyType}`;
         const draftToSave = trimContent(this.message || '');
 
         this.$store.dispatch('draftMessages/set', {
@@ -609,7 +574,7 @@ export default {
     },
     getFromDraft() {
       if (this.conversationIdByRoute) {
-        const key = this.getDraftKey();
+        const key = `draft-${this.conversationIdByRoute}-${this.replyType}`;
         const messageFromStore =
           this.$store.getters['draftMessages/get'](key) || '';
 
@@ -632,7 +597,7 @@ export default {
     },
     removeFromDraft() {
       if (this.conversationIdByRoute) {
-        const key = this.getDraftKey();
+        const key = `draft-${this.conversationIdByRoute}-${this.replyType}`;
         this.$store.dispatch('draftMessages/delete', { key });
       }
     },
@@ -690,9 +655,6 @@ export default {
       // Don't handle paste if compose new conversation modal is open
       if (this.newConversationModalActive) return;
 
-      // Don't handle paste if editor is disabled
-      if (this.isEditorDisabled) return;
-
       // Filter valid files (non-zero size)
       Array.from(e.clipboardData.files)
         .filter(file => file.size > 0)
@@ -746,7 +708,6 @@ export default {
         return;
       }
       if (!this.showMentions) {
-        const copilotAcceptedMessage = this.getCopilotAcceptedMessage();
         const isOnWhatsApp =
           this.isATwilioWhatsAppChannel ||
           this.isAWhatsAppCloudChannel ||
@@ -756,17 +717,10 @@ export default {
         // This can create duplicate messages in Chatwoot. To prevent this issue, we'll handle text and attachments as separate messages.
         const isOnInstagram = this.isAnInstagramChannel;
         if ((isOnWhatsApp || isOnInstagram) && !this.isPrivate) {
-          this.sendMessageAsMultipleMessages(
-            this.message,
-            copilotAcceptedMessage
-          );
+          this.sendMessageAsMultipleMessages(this.message);
         } else {
           const messagePayload = this.getMessagePayload(this.message);
-          this.sendMessage(
-            messagePayload,
-            this.message,
-            copilotAcceptedMessage
-          );
+          this.sendMessage(messagePayload);
         }
 
         if (!this.isPrivate) {
@@ -778,53 +732,13 @@ export default {
         this.$emit('update:popOutReplyBox', false);
       }
     },
-    sendMessageAsMultipleMessages(message, copilotAcceptedMessage = '') {
+    sendMessageAsMultipleMessages(message) {
       const messages = this.getMultipleMessagesPayload(message);
       messages.forEach(messagePayload => {
-        this.sendMessage(
-          messagePayload,
-          messagePayload.message || '',
-          copilotAcceptedMessage
-        );
+        this.sendMessage(messagePayload);
       });
     },
-    sendMessageAnalyticsData(
-      isPrivate,
-      { editorMessage = '', copilotAcceptedMessage = '' } = {}
-    ) {
-      const normalizeForComparison = message => {
-        let normalizedMessage = message || '';
-
-        if (this.sendWithSignature && this.messageSignature && !isPrivate) {
-          const effectiveChannelType = getEffectiveChannelType(
-            this.channelType,
-            this.inbox?.medium || ''
-          );
-          normalizedMessage = removeSignature(
-            normalizedMessage,
-            this.messageSignature,
-            effectiveChannelType
-          );
-        }
-
-        return trimContent(normalizedMessage);
-      };
-
-      const normalizedAcceptedMessage = normalizeForComparison(
-        copilotAcceptedMessage
-      );
-      const normalizedEditorMessage = normalizeForComparison(editorMessage);
-
-      if (normalizedAcceptedMessage && normalizedEditorMessage) {
-        useTrack(CAPTAIN_EVENTS.AI_ASSISTED_MESSAGE_SENT, {
-          conversationId: this.conversationIdByRoute,
-          channelType: this.channelType,
-          editedBeforeSend:
-            normalizedAcceptedMessage !== normalizedEditorMessage,
-          isPrivate,
-        });
-      }
-
+    sendMessageAnalyticsData(isPrivate) {
       // Analytics data for message signature is enabled or not in channels
       return isPrivate
         ? useTrack(CONVERSATION_EVENTS.SENT_PRIVATE_NOTE)
@@ -858,11 +772,7 @@ export default {
         this.confirmOnSendReply();
       }
     },
-    async sendMessage(
-      messagePayload,
-      editorMessage = '',
-      copilotAcceptedMessage = ''
-    ) {
+    async sendMessage(messagePayload) {
       try {
         await this.$store.dispatch(
           'createPendingMessageAndSend',
@@ -871,10 +781,7 @@ export default {
         emitter.emit(BUS_EVENTS.SCROLL_TO_MESSAGE);
         emitter.emit(BUS_EVENTS.MESSAGE_SENT);
         this.removeFromDraft();
-        this.sendMessageAnalyticsData(messagePayload.private, {
-          editorMessage,
-          copilotAcceptedMessage,
-        });
+        this.sendMessageAnalyticsData(messagePayload.private);
       } catch (error) {
         const errorMessage =
           error?.response?.data?.error || this.$t('CONVERSATION.MESSAGE_ERROR');
@@ -948,7 +855,6 @@ export default {
     },
     clearMessage() {
       this.message = '';
-      this.clearCopilotAcceptedMessage();
       if (this.sendWithSignature && !this.isPrivate) {
         // if signature is enabled, append it to the message
         const effectiveChannelType = getEffectiveChannelType(
@@ -1213,9 +1119,7 @@ export default {
       this.$emit('update:popOutReplyBox', !this.popOutReplyBox);
     },
     onSubmitCopilotReply() {
-      const acceptedMessage = this.copilot.accept();
-      this.message = acceptedMessage;
-      this.setCopilotAcceptedMessage(acceptedMessage);
+      this.message = this.copilot.accept();
     },
   },
 };
@@ -1226,13 +1130,11 @@ export default {
   <div ref="replyEditor" class="reply-box" :class="replyBoxClass">
     <ReplyTopPanel
       :mode="replyType"
-      :conversation-id="conversationId"
       :is-reply-restricted="isReplyRestricted"
       :disabled="
         (copilot.isActive.value && copilot.isButtonDisabled.value) ||
         showAudioRecorderEditor
       "
-      :is-editor-disabled="isEditorDisabled"
       :is-message-length-reaching-threshold="isMessageLengthReachingThreshold"
       :characters-remaining="charactersRemaining"
       :popout-reply-box="popOutReplyBox"
@@ -1302,14 +1204,12 @@ export default {
         <WootMessageEditor
           v-else-if="!showAudioRecorderEditor"
           v-model="message"
-          :conversation-id="conversationId"
           :editor-id="editorStateId"
           class="input popover-prosemirror-menu"
           :is-private="isOnPrivateNote"
           :placeholder="messagePlaceHolder"
           :update-selection-with="updateEditorSelectionWith"
           :min-height="4"
-          :disabled="isEditorDisabled"
           enable-variables
           :variables="messageVariables"
           :signature="messageSignature"
@@ -1385,7 +1285,6 @@ export default {
         :is-recording-audio="isRecordingAudio"
         :is-send-disabled="isReplyButtonDisabled"
         :is-note="isPrivate"
-        :is-editor-disabled="isEditorDisabled"
         :on-file-upload="onFileUpload"
         :on-send="onSendReply"
         :conversation-type="conversationType"

app/javascript/dashboard/components/widgets/conversation/ReplyBoxBanner.vue

@@ -31,10 +31,7 @@ const assignedAgent = computed({
   },
   set(agent) {
     const agentId = agent ? agent.id : null;
-    store.dispatch('setCurrentChatAssignee', {
-      conversationId: currentChat.value?.id,
-      assignee: agent,
-    });
+    store.dispatch('setCurrentChatAssignee', agent);
     store.dispatch('assignAgent', {
       conversationId: currentChat.value?.id,
       agentId,

app/javascript/dashboard/components/widgets/conversation/contextMenu/Index.vue

@@ -53,10 +53,6 @@ export default {
       type: String,
       default: null,
     },
-    conversationLabels: {
-      type: Array,
-      default: () => [],
-    },
     conversationUrl: {
       type: String,
       default: '',
@@ -74,7 +70,6 @@ export default {
     'assignAgent',
     'assignTeam',
     'assignLabel',
-    'removeLabel',
     'deleteConversation',
     'close',
   ],
@@ -339,16 +334,8 @@ export default {
           v-for="label in labels"
           :key="label.id"
           :option="generateMenuLabelConfig(label, 'label')"
-          :variant="
-            conversationLabels.includes(label.title)
-              ? 'label-assigned'
-              : 'label'
-          "
-          @click.stop="
-            conversationLabels.includes(label.title)
-              ? $emit('removeLabel', label)
-              : $emit('assignLabel', label)
-          "
+          variant="label"
+          @click.stop="$emit('assignLabel', label)"
         />
       </MenuItemWithSubmenu>
       <MenuItemWithSubmenu

app/javascript/dashboard/components/widgets/conversation/contextMenu/menuItem.vue

@@ -1,6 +1,5 @@
 <script setup>
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
 
 defineProps({
   option: {
@@ -23,9 +22,7 @@ defineProps({
       class="flex-shrink-0"
     />
     <span
-      v-if="
-        (variant === 'label' || variant === 'label-assigned') && option.color
-      "
+      v-if="variant === 'label' && option.color"
       class="label-pill flex-shrink-0"
       :style="{ backgroundColor: option.color }"
     />
@@ -40,11 +37,6 @@ defineProps({
     <p class="menu-label truncate min-w-0 flex-1">
       {{ option.label }}
     </p>
-    <Icon
-      v-if="variant === 'label-assigned'"
-      icon="i-lucide-check"
-      class="flex-shrink-0 size-3.5 mr-1"
-    />
   </div>
 </template>
 

app/javascript/dashboard/components/widgets/conversation/conversation/LabelSuggestion.vue

@@ -2,7 +2,6 @@
 // components
 import NextButton from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import { useBranding } from 'shared/composables/useBranding';
 
 // composables
 import { useCaptain } from 'dashboard/composables/useCaptain';
@@ -35,9 +34,8 @@ export default {
   },
   setup() {
     const { captainTasksEnabled } = useCaptain();
-    const { replaceInstallationName } = useBranding();
 
-    return { captainTasksEnabled, replaceInstallationName };
+    return { captainTasksEnabled };
   },
   data() {
     return {
@@ -230,9 +228,7 @@ export default {
       <div class="sender--info has-tooltip" data-original-title="null">
         <Avatar
           v-tooltip.top="{
-            content: replaceInstallationName(
-              $t('LABEL_MGMT.SUGGESTIONS.POWERED_BY')
-            ),
+            content: $t('LABEL_MGMT.SUGGESTIONS.POWERED_BY'),
             delay: { show: 600, hide: 0 },
             hideOnClick: true,
           }"

app/javascript/dashboard/composables/captain/constants.js

@@ -1,12 +0,0 @@
-export const CAPTAIN_ERROR_TYPES = Object.freeze({
-  ABORTED: 'aborted',
-  API_ERROR: 'api_error',
-  HTTP_PREFIX: 'http_',
-  ABORT_ERROR: 'AbortError',
-  CANCELED_ERROR: 'CanceledError',
-});
-
-export const CAPTAIN_GENERATION_FAILURE_REASONS = Object.freeze({
-  EMPTY_RESPONSE: 'empty_response',
-  EXCEPTION: 'exception',
-});

app/javascript/dashboard/composables/chatlist/useBulkActions.js

@@ -102,28 +102,6 @@ export function useBulkActions() {
     }
   }
 
-  // Only used in context menu
-  async function onRemoveLabels(labelsToRemove, conversationId = null) {
-    try {
-      await store.dispatch('bulkActions/process', {
-        type: 'Conversation',
-        ids: conversationId || selectedConversations.value,
-        labels: {
-          remove: labelsToRemove,
-        },
-      });
-
-      useAlert(
-        t('CONVERSATION.CARD_CONTEXT_MENU.API.LABEL_REMOVAL.SUCCESFUL', {
-          labelName: labelsToRemove[0],
-          conversationId,
-        })
-      );
-    } catch (err) {
-      useAlert(t('CONVERSATION.CARD_CONTEXT_MENU.API.LABEL_REMOVAL.FAILED'));
-    }
-  }
-
   async function onAssignTeamsForBulk(team) {
     try {
       await store.dispatch('bulkActions/process', {
@@ -211,7 +189,6 @@ export function useBulkActions() {
     isConversationSelected,
     onAssignAgent,
     onAssignLabels,
-    onRemoveLabels,
     onAssignTeamsForBulk,
     onUpdateConversations,
   };

app/javascript/dashboard/composables/useAutomation.js

@@ -1,4 +1,4 @@
-import { ref, reactive, computed } from 'vue';
+import { ref, computed } from 'vue';
 import { useStoreGetters } from 'dashboard/composables/store';
 import { useAlert } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
@@ -40,7 +40,7 @@ export function useAutomation(startValue = null) {
   } = useAutomationValues();
 
   const automation = ref(startValue);
-  const automationTypes = reactive(structuredClone(AUTOMATIONS));
+  const automationTypes = structuredClone(AUTOMATIONS);
   const eventName = computed(() => automation.value?.event_name);
 
   /**
@@ -160,24 +160,14 @@ export function useAutomation(startValue = null) {
       t('AUTOMATION.CONDITION.CONTACT_CUSTOM_ATTR_LABEL')
     );
 
-    const CUSTOM_ATTR_HEADER_KEYS = new Set([
-      'conversation_custom_attribute',
-      'contact_custom_attribute',
-    ]);
-
     [
       'message_created',
       'conversation_created',
       'conversation_updated',
       'conversation_opened',
     ].forEach(eventToUpdate => {
-      const standardConditions = automationTypes[
-        eventToUpdate
-      ].conditions.filter(
-        c => !c.customAttributeType && !CUSTOM_ATTR_HEADER_KEYS.has(c.key)
-      );
       automationTypes[eventToUpdate].conditions = [
-        ...standardConditions,
+        ...automationTypes[eventToUpdate].conditions,
         ...manifestedCustomAttributes,
       ];
     });

app/javascript/dashboard/composables/useCaptain.js

@@ -11,7 +11,6 @@ import { useAlert } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import TasksAPI from 'dashboard/api/captain/tasks';
-import { CAPTAIN_ERROR_TYPES } from 'dashboard/composables/captain/constants';
 
 export function useCaptain() {
   const store = useStore();
@@ -70,10 +69,7 @@ export function useCaptain() {
    * @param {Error} error - The error object from the API call.
    */
   const handleAPIError = error => {
-    if (
-      error.name === CAPTAIN_ERROR_TYPES.ABORT_ERROR ||
-      error.name === CAPTAIN_ERROR_TYPES.CANCELED_ERROR
-    ) {
+    if (error.name === 'AbortError' || error.name === 'CanceledError') {
       return;
     }
     const errorMessage =
@@ -82,24 +78,6 @@ export function useCaptain() {
     useAlert(errorMessage);
   };
 
-  /**
-   * Classifies API error types for downstream analytics.
-   * @param {Error} error
-   * @returns {string}
-   */
-  const getErrorType = error => {
-    if (
-      error.name === CAPTAIN_ERROR_TYPES.ABORT_ERROR ||
-      error.name === CAPTAIN_ERROR_TYPES.CANCELED_ERROR
-    ) {
-      return CAPTAIN_ERROR_TYPES.ABORTED;
-    }
-    if (error.response?.status) {
-      return `${CAPTAIN_ERROR_TYPES.HTTP_PREFIX}${error.response.status}`;
-    }
-    return CAPTAIN_ERROR_TYPES.API_ERROR;
-  };
-
   // === Task Methods ===
   /**
    * Rewrites content with a specific operation.
@@ -125,7 +103,7 @@ export function useCaptain() {
       return { message: generatedMessage, followUpContext };
     } catch (error) {
       handleAPIError(error);
-      return { message: '', errorType: getErrorType(error) };
+      return { message: '' };
     }
   };
 
@@ -147,7 +125,7 @@ export function useCaptain() {
       return { message: generatedMessage, followUpContext };
     } catch (error) {
       handleAPIError(error);
-      return { message: '', errorType: getErrorType(error) };
+      return { message: '' };
     }
   };
 
@@ -169,7 +147,7 @@ export function useCaptain() {
       return { message: generatedMessage, followUpContext };
     } catch (error) {
       handleAPIError(error);
-      return { message: '', errorType: getErrorType(error) };
+      return { message: '' };
     }
   };
 
@@ -193,11 +171,7 @@ export function useCaptain() {
       return { message: generatedMessage, followUpContext: updatedContext };
     } catch (error) {
       handleAPIError(error);
-      return {
-        message: '',
-        followUpContext,
-        errorType: getErrorType(error),
-      };
+      return { message: '', followUpContext };
     }
   };
 

app/javascript/dashboard/composables/useCopilotReply.js

@@ -3,10 +3,6 @@ import { useCaptain } from 'dashboard/composables/useCaptain';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useTrack } from 'dashboard/composables';
 import { CAPTAIN_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
-import {
-  CAPTAIN_ERROR_TYPES,
-  CAPTAIN_GENERATION_FAILURE_REASONS,
-} from 'dashboard/composables/captain/constants';
 
 // Actions that map to REWRITE events (with operation attribute)
 const REWRITE_ACTIONS = [
@@ -56,20 +52,6 @@ function buildPayload(action, conversationId, followUpCount = undefined) {
   return payload;
 }
 
-function trackGenerationFailure({
-  action,
-  conversationId,
-  followUpCount = undefined,
-  stage,
-  reason,
-}) {
-  useTrack(CAPTAIN_EVENTS.GENERATION_FAILED, {
-    ...buildPayload(action, conversationId, followUpCount),
-    stage,
-    reason,
-  });
-}
-
 /**
  * Composable for managing Copilot reply generation state and actions.
  * Extracts copilot-related logic from ReplyBox for cleaner code organization.
@@ -164,8 +146,7 @@ export function useCopilotReply() {
 
     // Reset without tracking dismiss (starting new action)
     reset(false);
-    const requestController = new AbortController();
-    abortController.value = requestController;
+    abortController.value = new AbortController();
     isGenerating.value = true;
     isContentReady.value = false;
     currentAction.value = action;
@@ -173,66 +154,28 @@ export function useCopilotReply() {
     trackedConversationId.value = conversationId.value;
 
     try {
-      const {
-        message: content,
-        followUpContext: newContext,
-        errorType,
-      } = await processEvent(action, data, {
-        signal: requestController.signal,
-      });
+      const { message: content, followUpContext: newContext } =
+        await processEvent(action, data, {
+          signal: abortController.value.signal,
+        });
 
-      if (requestController.signal.aborted) return;
-      if (errorType === CAPTAIN_ERROR_TYPES.ABORTED) {
-        if (abortController.value === requestController) {
-          isGenerating.value = false;
+      if (!abortController.value?.signal.aborted) {
+        generatedContent.value = content;
+        followUpContext.value = newContext;
+        if (content) {
+          showEditor.value = true;
+          // Track "Used" event on successful generation
+          const eventKey = `${getEventPrefix(action)}_USED`;
+          useTrack(
+            CAPTAIN_EVENTS[eventKey],
+            buildPayload(action, trackedConversationId.value)
+          );
         }
-        return;
+        isGenerating.value = false;
       }
-
-      generatedContent.value = content;
-      followUpContext.value = newContext;
-      if (content) {
-        showEditor.value = true;
-        // Track "Used" event on successful generation
-        const eventKey = `${getEventPrefix(action)}_USED`;
-        useTrack(
-          CAPTAIN_EVENTS[eventKey],
-          buildPayload(action, trackedConversationId.value)
-        );
-      } else if (errorType && errorType !== CAPTAIN_ERROR_TYPES.ABORTED) {
-        trackGenerationFailure({
-          action,
-          conversationId: trackedConversationId.value,
-          stage: 'initial',
-          reason: errorType,
-        });
-      } else {
-        trackGenerationFailure({
-          action,
-          conversationId: trackedConversationId.value,
-          stage: 'initial',
-          reason: CAPTAIN_GENERATION_FAILURE_REASONS.EMPTY_RESPONSE,
-        });
-      }
-      isGenerating.value = false;
-    } catch (error) {
-      if (
-        requestController.signal.aborted ||
-        error?.name === CAPTAIN_ERROR_TYPES.ABORT_ERROR ||
-        error?.name === CAPTAIN_ERROR_TYPES.CANCELED_ERROR
-      ) {
-        return;
-      }
-      trackGenerationFailure({
-        action,
-        conversationId: trackedConversationId.value,
-        stage: 'initial',
-        reason: error?.name || CAPTAIN_GENERATION_FAILURE_REASONS.EXCEPTION,
-      });
-      isGenerating.value = false;
-    } finally {
-      if (abortController.value === requestController) {
-        abortController.value = null;
+    } catch {
+      if (!abortController.value?.signal.aborted) {
+        isGenerating.value = false;
       }
     }
   }
@@ -244,8 +187,7 @@ export function useCopilotReply() {
   async function sendFollowUp(message) {
     if (!followUpContext.value || !message.trim()) return;
 
-    const requestController = new AbortController();
-    abortController.value = requestController;
+    abortController.value = new AbortController();
     isGenerating.value = true;
     isContentReady.value = false;
 
@@ -256,65 +198,24 @@ export function useCopilotReply() {
     followUpCount.value += 1;
 
     try {
-      const {
-        message: content,
-        followUpContext: updatedContext,
-        errorType,
-      } = await followUp({
-        followUpContext: followUpContext.value,
-        message,
-        signal: requestController.signal,
-      });
+      const { message: content, followUpContext: updatedContext } =
+        await followUp({
+          followUpContext: followUpContext.value,
+          message,
+          signal: abortController.value.signal,
+        });
 
-      if (requestController.signal.aborted) return;
-      if (errorType === CAPTAIN_ERROR_TYPES.ABORTED) {
-        if (abortController.value === requestController) {
-          isGenerating.value = false;
+      if (!abortController.value?.signal.aborted) {
+        if (content) {
+          generatedContent.value = content;
+          followUpContext.value = updatedContext;
+          showEditor.value = true;
         }
-        return;
+        isGenerating.value = false;
       }
-
-      if (content) {
-        generatedContent.value = content;
-        followUpContext.value = updatedContext;
-        showEditor.value = true;
-      } else if (errorType && errorType !== CAPTAIN_ERROR_TYPES.ABORTED) {
-        trackGenerationFailure({
-          action: currentAction.value,
-          conversationId: trackedConversationId.value,
-          followUpCount: followUpCount.value,
-          stage: 'follow_up',
-          reason: errorType,
-        });
-      } else {
-        trackGenerationFailure({
-          action: currentAction.value,
-          conversationId: trackedConversationId.value,
-          followUpCount: followUpCount.value,
-          stage: 'follow_up',
-          reason: CAPTAIN_GENERATION_FAILURE_REASONS.EMPTY_RESPONSE,
-        });
-      }
-      isGenerating.value = false;
-    } catch (error) {
-      if (
-        requestController.signal.aborted ||
-        error?.name === CAPTAIN_ERROR_TYPES.ABORT_ERROR ||
-        error?.name === CAPTAIN_ERROR_TYPES.CANCELED_ERROR
-      ) {
-        return;
-      }
-      trackGenerationFailure({
-        action: currentAction.value,
-        conversationId: trackedConversationId.value,
-        followUpCount: followUpCount.value,
-        stage: 'follow_up',
-        reason: error?.name || CAPTAIN_GENERATION_FAILURE_REASONS.EXCEPTION,
-      });
-      isGenerating.value = false;
-    } finally {
-      if (abortController.value === requestController) {
-        abortController.value = null;
+    } catch {
+      if (!abortController.value?.signal.aborted) {
+        isGenerating.value = false;
       }
     }
   }

app/javascript/dashboard/featureFlags.js

@@ -2,7 +2,6 @@ export const FEATURE_FLAGS = {
   AGENT_BOTS: 'agent_bots',
   AGENT_MANAGEMENT: 'agent_management',
   ASSIGNMENT_V2: 'assignment_v2',
-  ADVANCED_ASSIGNMENT: 'advanced_assignment',
   AUTO_RESOLVE_CONVERSATIONS: 'auto_resolve_conversations',
   AUTOMATIONS: 'automations',
   CAMPAIGNS: 'campaigns',
@@ -57,5 +56,4 @@ export const PREMIUM_FEATURES = [
   FEATURE_FLAGS.HELP_CENTER,
   FEATURE_FLAGS.SAML,
   FEATURE_FLAGS.CONVERSATION_REQUIRED_ATTRIBUTES,
-  FEATURE_FLAGS.ADVANCED_ASSIGNMENT,
 ];

app/javascript/dashboard/helper/AnalyticsHelper/events.js

@@ -85,11 +85,6 @@ export const PORTALS_EVENTS = Object.freeze({
 });
 
 export const CAPTAIN_EVENTS = Object.freeze({
-  // Editor funnel events
-  EDITOR_AI_MENU_OPENED: 'Captain: Editor AI menu opened',
-  GENERATION_FAILED: 'Captain: Generation failed',
-  AI_ASSISTED_MESSAGE_SENT: 'Captain: AI-assisted message sent',
-
   // Rewrite events (with operation attribute in payload)
   REWRITE_USED: 'Captain: Rewrite used',
   REWRITE_APPLIED: 'Captain: Rewrite applied',

app/javascript/dashboard/helper/automationHelper.js

@@ -169,19 +169,19 @@ export const getFileName = (action, files = []) => {
 
 export const getDefaultConditions = eventName => {
   if (eventName === 'message_created') {
-    return structuredClone(DEFAULT_MESSAGE_CREATED_CONDITION);
+    return DEFAULT_MESSAGE_CREATED_CONDITION;
   }
   if (
     eventName === 'conversation_opened' ||
     eventName === 'conversation_resolved'
   ) {
-    return structuredClone(DEFAULT_CONVERSATION_CONDITION);
+    return DEFAULT_CONVERSATION_CONDITION;
   }
-  return structuredClone(DEFAULT_OTHER_CONDITION);
+  return DEFAULT_OTHER_CONDITION;
 };
 
 export const getDefaultActions = () => {
-  return structuredClone(DEFAULT_ACTIONS);
+  return DEFAULT_ACTIONS;
 };
 
 export const filterCustomAttributes = customAttributes => {

app/javascript/dashboard/i18n/locale/en/conversation.json

@@ -174,10 +174,6 @@
           "SUCCESFUL": "Assigned label #{labelName} to conversation id {conversationId}",
           "FAILED": "Couldn't assign label. Please try again."
         },
-        "LABEL_REMOVAL": {
-          "SUCCESFUL": "Removed label #{labelName} from conversation id {conversationId}",
-          "FAILED": "Couldn't remove label. Please try again."
-        },
         "TEAM_ASSIGNMENT": {
           "SUCCESFUL": "Assigned team \"{team}\" to conversation id {conversationId}",
           "FAILED": "Couldn't assign team. Please try again."
@@ -190,8 +186,6 @@
       "DISABLE_SIGN_TOOLTIP": "Disable signature",
       "MSG_INPUT": "Shift + enter for new line. Start with '/' to select a Canned Response.",
       "PRIVATE_MSG_INPUT": "Shift + enter for new line. This will be visible only to Agents",
-      "MESSAGING_RESTRICTED": "You cannot reply to this conversation",
-      "MESSAGING_RESTRICTED_WHATSAPP": "You can only reply using a template message due to 24-hour message window restriction",
       "MESSAGE_SIGNATURE_NOT_CONFIGURED": "Message signature is not configured, please configure it in profile settings.",
       "COPILOT_MSG_INPUT": "Give copilot additional prompts, or ask anything else... Press enter to send follow-up",
       "CLICK_HERE": "Click here to update",

app/javascript/dashboard/i18n/locale/en/inboxMgmt.json

@@ -766,53 +766,6 @@
       "MAX_ASSIGNMENT_LIMIT_RANGE_ERROR": "Please enter a value greater than 0",
       "MAX_ASSIGNMENT_LIMIT_SUB_TEXT": "Limit the maximum number of conversations from this inbox that can be auto assigned to an agent"
     },
-    "ASSIGNMENT": {
-      "TITLE": "Conversation Assignment",
-      "DESCRIPTION": "Automatically assign incoming conversations to available agents based on assignment policies",
-      "ENABLE_AUTO_ASSIGNMENT": "Enable automatic conversation assignment",
-      "DEFAULT_RULES_TITLE": "Default assignment rules",
-      "DEFAULT_RULES_DESCRIPTION": "Using the default assignment behavior for all conversations",
-      "DEFAULT_RULE_1": "Earliest created conversations first",
-      "DEFAULT_RULE_2": "Round robin distribution",
-      "CUSTOMIZE_WITH_POLICY": "Customize with assignment policy",
-      "USING_POLICY": "Using custom assignment policy for this inbox",
-      "CUSTOMIZE_POLICY": "Customize with assignment policy",
-      "DELETE_POLICY": "Delete policy",
-      "POLICY_LABEL": "Assignment policy",
-      "ASSIGNMENT_ORDER_LABEL": "Assignment Order",
-      "ASSIGNMENT_METHOD_LABEL": "Assignment Method",
-      "POLICY_STATUS": {
-        "ACTIVE": "Active",
-        "INACTIVE": "Inactive"
-      },
-      "PRIORITY": {
-        "EARLIEST_CREATED": "Earliest created",
-        "LONGEST_WAITING": "Longest waiting"
-      },
-      "METHOD": {
-        "ROUND_ROBIN": "Round robin",
-        "BALANCED": "Balanced assignment"
-      },
-      "UPGRADE_PROMPT": "Custom assignment policies are available on the Business plan",
-      "UPGRADE_TO_BUSINESS": "Upgrade to Business",
-      "DEFAULT_POLICY_LINKED": "Default policy linked",
-      "DEFAULT_POLICY_DESCRIPTION": "Link a custom assignment policy to customize how conversations are assigned to agents in this inbox.",
-      "LINK_EXISTING_POLICY": "Link existing policy",
-      "CREATE_NEW_POLICY": "Create new policy",
-      "NO_POLICIES": "No assignment policies found",
-      "VIEW_ALL_POLICIES": "View all policies",
-      "CURRENT_BEHAVIOR": "Currently using default assignment behavior:",
-      "LINK_SUCCESS": "Assignment policy linked successfully",
-      "LINK_ERROR": "Failed to link assignment policy"
-    },
-    "ASSIGNMENT_POLICY": {
-      "DELETE_CONFIRM_TITLE": "Delete assignment policy?",
-      "DELETE_CONFIRM_MESSAGE": "Are you sure you want to remove this assignment policy from this inbox? The inbox will revert to default assignment rules.",
-      "CANCEL": "Cancel",
-      "CONFIRM_DELETE": "Delete",
-      "DELETE_SUCCESS": "Assignment policy removed successfully",
-      "DELETE_ERROR": "Failed to remove assignment policy"
-    },
     "FACEBOOK_REAUTHORIZE": {
       "TITLE": "Reauthorize",
       "SUBTITLE": "Your Facebook connection has expired, please reconnect your Facebook page to continue services",

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -694,8 +694,7 @@
         "CREATE_BUTTON": "Create policy",
         "API": {
           "SUCCESS_MESSAGE": "Assignment policy created successfully",
-          "ERROR_MESSAGE": "Failed to create assignment policy",
-          "INBOX_LINKED": "Inbox has been linked to the policy"
+          "ERROR_MESSAGE": "Failed to create assignment policy"
         }
       },
       "EDIT": {
@@ -709,12 +708,6 @@
           "CONFIRM_BUTTON_LABEL": "Continue",
           "CANCEL_BUTTON_LABEL": "Cancel"
         },
-        "INBOX_LINK_PROMPT": {
-          "TITLE": "Link inbox to policy",
-          "DESCRIPTION": "Would you like to link this inbox to the assignment policy?",
-          "LINK_BUTTON": "Link inbox",
-          "CANCEL_BUTTON": "Skip"
-        },
         "API": {
           "SUCCESS_MESSAGE": "Assignment policy updated successfully",
           "ERROR_MESSAGE": "Failed to update assignment policy"
@@ -753,9 +746,7 @@
           },
           "BALANCED": {
             "LABEL": "Balanced",
-            "DESCRIPTION": "Assign conversations based on available capacity.",
-            "PREMIUM_MESSAGE": "Upgrade to access balanced assignment and agent capacity management.",
-            "PREMIUM_BADGE": "Premium"
+            "DESCRIPTION": "Assign conversations based on available capacity."
           }
         },
         "ASSIGNMENT_PRIORITY": {
@@ -841,20 +832,6 @@
             "SUCCESS_MESSAGE": "Agent removed from policy successfully",
             "ERROR_MESSAGE": "Failed to remove agent from policy"
           }
-        },
-        "INBOX_LIMIT_API": {
-          "ADD": {
-            "SUCCESS_MESSAGE": "Inbox limit added successfully",
-            "ERROR_MESSAGE": "Failed to add inbox limit"
-          },
-          "UPDATE": {
-            "SUCCESS_MESSAGE": "Inbox limit updated successfully",
-            "ERROR_MESSAGE": "Failed to update inbox limit"
-          },
-          "DELETE": {
-            "SUCCESS_MESSAGE": "Inbox limit deleted successfully",
-            "ERROR_MESSAGE": "Failed to delete inbox limit"
-          }
         }
       },
       "FORM": {

app/javascript/dashboard/modules/contact/ContactMergeModal.vue

@@ -1,101 +1,91 @@
-<script setup>
-import { ref, watch } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useStore } from 'vuex';
+<script>
 import { useAlert, useTrack } from 'dashboard/composables';
-import { useMapGetter } from 'dashboard/composables/store';
-
 import MergeContact from 'dashboard/modules/contact/components/MergeContact.vue';
-import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+
 import ContactAPI from 'dashboard/api/contacts';
+
+import { mapGetters } from 'vuex';
 import { CONTACTS_EVENTS } from '../../helper/AnalyticsHelper/events';
 
-const props = defineProps({
-  primaryContact: {
-    type: Object,
-    required: true,
+export default {
+  components: { MergeContact },
+  props: {
+    show: {
+      type: Boolean,
+      default: false,
+    },
+    primaryContact: {
+      type: Object,
+      required: true,
+    },
+  },
+  emits: ['close', 'update:show'],
+  data() {
+    return {
+      isSearching: false,
+      searchResults: [],
+    };
+  },
+  computed: {
+    ...mapGetters({
+      uiFlags: 'contacts/getUIFlags',
+    }),
+    localShow: {
+      get() {
+        return this.show;
+      },
+      set(value) {
+        this.$emit('update:show', value);
+      },
+    },
   },
-});
 
-const emit = defineEmits(['close']);
+  methods: {
+    onClose() {
+      this.$emit('close');
+    },
+    async onContactSearch(query) {
+      this.isSearching = true;
+      this.searchResults = [];
 
-const { t } = useI18n();
-const store = useStore();
-const uiFlags = useMapGetter('contacts/getUIFlags');
-
-const dialogRef = ref(null);
-const isSearching = ref(false);
-const searchResults = ref([]);
-
-watch(
-  () => props.primaryContact.id,
-  () => {
-    isSearching.value = false;
-    searchResults.value = [];
-  }
-);
-
-const open = () => {
-  dialogRef.value?.open();
-};
-
-const close = () => {
-  dialogRef.value?.close();
-};
-
-defineExpose({ open, close });
-
-const onClose = () => {
-  close();
-  emit('close');
-};
-
-const onContactSearch = async query => {
-  isSearching.value = true;
-  searchResults.value = [];
-
-  try {
-    const {
-      data: { payload },
-    } = await ContactAPI.search(query);
-    searchResults.value = payload.filter(
-      contact => contact.id !== props.primaryContact.id
-    );
-  } catch (error) {
-    useAlert(t('MERGE_CONTACTS.SEARCH.ERROR_MESSAGE'));
-  } finally {
-    isSearching.value = false;
-  }
-};
-
-const onMergeContacts = async parentContactId => {
-  useTrack(CONTACTS_EVENTS.MERGED_CONTACTS);
-  try {
-    await store.dispatch('contacts/merge', {
-      childId: props.primaryContact.id,
-      parentId: parentContactId,
-    });
-    useAlert(t('MERGE_CONTACTS.FORM.SUCCESS_MESSAGE'));
-    close();
-    emit('close');
-  } catch (error) {
-    useAlert(t('MERGE_CONTACTS.FORM.ERROR_MESSAGE'));
-  }
+      try {
+        const {
+          data: { payload },
+        } = await ContactAPI.search(query);
+        this.searchResults = payload.filter(
+          contact => contact.id !== this.primaryContact.id
+        );
+      } catch (error) {
+        useAlert(this.$t('MERGE_CONTACTS.SEARCH.ERROR_MESSAGE'));
+      } finally {
+        this.isSearching = false;
+      }
+    },
+    async onMergeContacts(parentContactId) {
+      useTrack(CONTACTS_EVENTS.MERGED_CONTACTS);
+      try {
+        await this.$store.dispatch('contacts/merge', {
+          childId: this.primaryContact.id,
+          parentId: parentContactId,
+        });
+        useAlert(this.$t('MERGE_CONTACTS.FORM.SUCCESS_MESSAGE'));
+        this.onClose();
+      } catch (error) {
+        useAlert(this.$t('MERGE_CONTACTS.FORM.ERROR_MESSAGE'));
+      }
+    },
+  },
 };
 </script>
 
 <template>
-  <Dialog
-    ref="dialogRef"
-    type="edit"
-    width="2xl"
-    :title="$t('MERGE_CONTACTS.TITLE')"
-    :description="$t('MERGE_CONTACTS.DESCRIPTION')"
-    :show-cancel-button="false"
-    :show-confirm-button="false"
-  >
+  <woot-modal v-model:show="localShow" :on-close="onClose">
+    <woot-modal-header
+      :header-title="$t('MERGE_CONTACTS.TITLE')"
+      :header-content="$t('MERGE_CONTACTS.DESCRIPTION')"
+    />
+
     <MergeContact
-      :key="primaryContact.id"
       :primary-contact="primaryContact"
       :is-searching="isSearching"
       :is-merging="uiFlags.isMerging"
@@ -104,5 +94,5 @@ const onMergeContacts = async parentContactId => {
       @cancel="onClose"
       @submit="onMergeContacts"
     />
-  </Dialog>
+  </woot-modal>
 </template>

app/javascript/dashboard/modules/contact/components/ContactDropdownItem.vue

@@ -0,0 +1,87 @@
+<script setup>
+import Avatar from 'next/avatar/Avatar.vue';
+
+defineProps({
+  name: {
+    type: String,
+    default: '',
+  },
+  thumbnail: {
+    type: String,
+    default: '',
+  },
+  email: {
+    type: String,
+    default: '',
+  },
+  phoneNumber: {
+    type: String,
+    default: '',
+  },
+  identifier: {
+    type: [String, Number],
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div class="option-item--user">
+    <Avatar :src="thumbnail" :size="28" :name="name" rounded-full />
+    <div class="option__user-data">
+      <h5 class="option__title">
+        {{ name }}
+        <span v-if="identifier" class="user-identifier">
+          {{ $t('MERGE_CONTACTS.DROPDOWN_ITEM.ID', { identifier }) }}
+        </span>
+      </h5>
+      <p class="option__body">
+        <span v-if="email" class="email-icon-wrap">
+          <fluent-icon class="merge-contact--icon" icon="mail" size="12" />
+          {{ email }}
+        </span>
+        <span v-if="phoneNumber" class="phone-icon-wrap">
+          <fluent-icon class="merge-contact--icon" icon="call" size="12" />
+          {{ phoneNumber }}
+        </span>
+        <span v-if="!phoneNumber && !email">{{ '---' }}</span>
+      </p>
+    </div>
+  </div>
+</template>
+
+<style lang="scss" scoped>
+.option-item--user {
+  @apply flex items-center;
+}
+.user-identifier {
+  @apply text-xs ml-0.5 text-n-slate-12;
+}
+.option__user-data {
+  @apply flex flex-col flex-grow ml-2 mr-2;
+}
+.option__body,
+.option__title {
+  @apply flex items-center justify-start leading-[1.2] text-sm;
+}
+.option__body .icon {
+  @apply relative top-px mr-0.5 rtl:mr-0 rtl:ml-0.5;
+}
+.option__title {
+  @apply text-n-slate-12 font-medium mb-0.5;
+}
+.option__body {
+  @apply text-xs text-n-slate-12 mt-1;
+}
+
+.option__user-data .option__body {
+  > .phone-icon-wrap,
+  > .email-icon-wrap {
+    @apply w-auto flex items-center;
+  }
+}
+
+.merge-contact--icon {
+  @apply -mb-0.5 mr-0.5;
+}
+</style>

app/javascript/dashboard/modules/contact/components/MergeContact.vue

@@ -1,105 +1,174 @@
-<script setup>
-import { ref, computed } from 'vue';
+<script>
 import { required } from '@vuelidate/validators';
 import { useVuelidate } from '@vuelidate/core';
-import { useI18n } from 'vue-i18n';
 
 import MergeContactSummary from 'dashboard/modules/contact/components/MergeContactSummary.vue';
-import ContactMergeForm from 'dashboard/components-next/Contacts/ContactsForm/ContactMergeForm.vue';
+import ContactDropdownItem from './ContactDropdownItem.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 
-const props = defineProps({
-  primaryContact: {
-    type: Object,
-    required: true,
-  },
-  isSearching: {
-    type: Boolean,
-    default: false,
-  },
-  isMerging: {
-    type: Boolean,
-    default: false,
-  },
-  searchResults: {
-    type: Array,
-    default: () => [],
-  },
-});
-
-const emit = defineEmits(['search', 'submit', 'cancel']);
-
-const { t } = useI18n();
-
-const parentContactId = ref(null);
-
-const validationRules = {
-  parentContactId: { required },
-};
-
-const v$ = useVuelidate(validationRules, { parentContactId });
-
-const parentContact = computed(() => {
-  if (!parentContactId.value) return null;
-  return props.searchResults.find(
-    contact => contact.id === parentContactId.value
-  );
-});
-
-const parentContactName = computed(() => {
-  return parentContact.value ? parentContact.value.name : '';
-});
-
-const primaryContactList = computed(() => {
-  return props.searchResults.map(contact => ({
-    id: contact.id,
-    label: contact.name,
-    value: contact.id,
-    meta: {
-      thumbnail: contact.thumbnail,
-      email: contact.email,
-      phoneNumber: contact.phone_number,
+export default {
+  components: { MergeContactSummary, ContactDropdownItem, NextButton },
+  props: {
+    primaryContact: {
+      type: Object,
+      required: true,
     },
-  }));
-});
+    isSearching: {
+      type: Boolean,
+      default: false,
+    },
+    isMerging: {
+      type: Boolean,
+      default: false,
+    },
+    searchResults: {
+      type: Array,
+      default: () => [],
+    },
+  },
+  emits: ['search', 'submit', 'cancel'],
+  setup() {
+    return { v$: useVuelidate() };
+  },
+  validations: {
+    primaryContact: {
+      required,
+    },
+    parentContact: {
+      required,
+    },
+  },
+  data() {
+    return {
+      parentContact: undefined,
+    };
+  },
 
-const hasValidationError = computed(() => v$.value.parentContactId.$error);
-const validationErrorMessage = computed(() => {
-  if (v$.value.parentContactId.$error) {
-    return t('MERGE_CONTACTS.FORM.CHILD_CONTACT.ERROR');
-  }
-  return '';
-});
-
-const onSearch = query => {
-  emit('search', query);
-};
-
-const onSubmit = () => {
-  v$.value.$touch();
-  if (v$.value.$invalid) {
-    return;
-  }
-  emit('submit', parentContactId.value);
-};
-
-const onCancel = () => {
-  emit('cancel');
+  computed: {
+    parentContactName() {
+      return this.parentContact ? this.parentContact.name : '';
+    },
+  },
+  methods: {
+    searchChange(query) {
+      this.$emit('search', query);
+    },
+    onSubmit() {
+      this.v$.$touch();
+      if (this.v$.$invalid) {
+        return;
+      }
+      this.$emit('submit', this.parentContact.id);
+    },
+    onCancel() {
+      this.$emit('cancel');
+    },
+  },
 };
 </script>
 
 <template>
   <form @submit.prevent="onSubmit">
-    <ContactMergeForm
-      :selected-contact="primaryContact"
-      :primary-contact-id="parentContactId"
-      :primary-contact-list="primaryContactList"
-      :is-searching="isSearching"
-      :has-error="hasValidationError"
-      :error-message="validationErrorMessage"
-      @update:primary-contact-id="parentContactId = $event"
-      @search="onSearch"
-    />
+    <div>
+      <div>
+        <div
+          class="mt-1 multiselect-wrap--medium"
+          :class="{ error: v$.parentContact.$error }"
+        >
+          <label class="multiselect__label">
+            {{ $t('MERGE_CONTACTS.PARENT.TITLE') }}
+            <woot-label
+              :title="$t('MERGE_CONTACTS.PARENT.HELP_LABEL')"
+              color-scheme="success"
+              small
+              class="ml-2"
+            />
+          </label>
+          <multiselect
+            v-model="parentContact"
+            :options="searchResults"
+            label="name"
+            track-by="id"
+            :internal-search="false"
+            :clear-on-select="false"
+            :show-labels="false"
+            :placeholder="$t('MERGE_CONTACTS.PARENT.PLACEHOLDER')"
+            allow-empty
+            :loading="isSearching"
+            :max-height="150"
+            open-direction="top"
+            @search-change="searchChange"
+          >
+            <template #singleLabel="props">
+              <ContactDropdownItem
+                :thumbnail="props.option.thumbnail"
+                :identifier="props.option.id"
+                :name="props.option.name"
+                :email="props.option.email"
+                :phone-number="props.option.phone_number"
+              />
+            </template>
+            <template #option="props">
+              <ContactDropdownItem
+                :thumbnail="props.option.thumbnail"
+                :identifier="props.option.id"
+                :name="props.option.name"
+                :email="props.option.email"
+                :phone-number="props.option.phone_number"
+              />
+            </template>
+            <template #noResult>
+              <span>
+                {{ $t('AGENT_MGMT.SEARCH.NO_RESULTS') }}
+              </span>
+            </template>
+          </multiselect>
+          <span v-if="v$.parentContact.$error" class="message">
+            {{ $t('MERGE_CONTACTS.FORM.CHILD_CONTACT.ERROR') }}
+          </span>
+        </div>
+      </div>
+      <div class="flex multiselect-wrap--medium">
+        <div
+          class="w-8 relative text-base text-n-strong after:content-[''] after:h-12 after:w-0 ltr:after:left-4 rtl:after:right-4 after:absolute after:border-l after:border-solid after:border-n-strong before:content-[''] before:h-0 before:w-4 ltr:before:left-4 rtl:before:right-4 before:top-12 before:absolute before:border-b before:border-solid before:border-n-strong"
+        >
+          <fluent-icon
+            icon="arrow-up"
+            class="absolute -top-1 ltr:left-2 rtl:right-2"
+            size="17"
+          />
+        </div>
+        <div class="flex flex-col w-full ltr:pl-8 rtl:pr-8">
+          <label class="multiselect__label">
+            {{ $t('MERGE_CONTACTS.PRIMARY.TITLE') }}
+            <woot-label
+              :title="$t('MERGE_CONTACTS.PRIMARY.HELP_LABEL')"
+              color-scheme="alert"
+              small
+              class="ml-2"
+            />
+          </label>
+          <multiselect
+            :model-value="primaryContact"
+            disabled
+            :options="[]"
+            :show-labels="false"
+            label="name"
+            track-by="id"
+          >
+            <template #singleLabel="props">
+              <ContactDropdownItem
+                :thumbnail="props.option.thumbnail"
+                :name="props.option.name"
+                :identifier="props.option.id"
+                :email="props.option.email"
+                :phone-number="props.option.phoneNumber"
+              />
+            </template>
+          </multiselect>
+        </div>
+      </div>
+    </div>
     <MergeContactSummary
       :primary-contact-name="primaryContact.name"
       :parent-contact-name="parentContactName"
@@ -120,3 +189,32 @@ const onCancel = () => {
     </div>
   </form>
 </template>
+
+<style lang="scss" scoped>
+/* TDOD: Clean errors in forms style */
+.error .message {
+  @apply mt-0;
+}
+
+::v-deep {
+  .multiselect {
+    @apply rounded-md;
+  }
+
+  .multiselect--disabled {
+    @apply border-0;
+
+    .multiselect__tags {
+      @apply border;
+    }
+  }
+
+  .multiselect__tags {
+    @apply h-auto;
+  }
+
+  .multiselect__select {
+    @apply mt-px mr-1;
+  }
+}
+</style>

app/javascript/dashboard/routes/dashboard/conversation/ConversationAction.vue

@@ -85,10 +85,7 @@ export default {
       },
       set(agent) {
         const agentId = agent ? agent.id : null;
-        this.$store.dispatch('setCurrentChatAssignee', {
-          conversationId: this.currentChat.id,
-          assignee: agent,
-        });
+        this.$store.dispatch('setCurrentChatAssignee', agent);
         this.$store
           .dispatch('assignAgent', {
             conversationId: this.currentChat.id,

app/javascript/dashboard/routes/dashboard/conversation/contact/ContactForm.vue

@@ -11,13 +11,11 @@ import { isPhoneNumberValid } from 'shared/helpers/Validators';
 import parsePhoneNumber from 'libphonenumber-js';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'next/avatar/Avatar.vue';
-import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
 
 export default {
   components: {
     NextButton,
     Avatar,
-    ComboBox,
   },
   props: {
     contact: {
@@ -135,12 +133,6 @@ export default {
       if (!name && !id) return '';
       return `${name} (${id})`;
     },
-    onCountryChange(value) {
-      const selected = this.countries.find(c => c.id === value);
-      this.country = selected
-        ? { id: selected.id, name: selected.name }
-        : { id: '', name: '' };
-    },
     setDialCode() {
       if (
         this.phoneNumber !== '' &&
@@ -371,23 +363,26 @@ export default {
       :label="$t('CONTACT_FORM.FORM.COMPANY_NAME.LABEL')"
       :placeholder="$t('CONTACT_FORM.FORM.COMPANY_NAME.PLACEHOLDER')"
     />
-    <div class="w-full mb-4">
-      <label>
-        {{ $t('CONTACT_FORM.FORM.COUNTRY.LABEL') }}
-      </label>
-      <ComboBox
-        :model-value="country.id"
-        :options="
-          countries.map(c => ({
-            value: c.id,
-            label: countryNameWithCode(c),
-          }))
-        "
-        class="[&>div>button]:!bg-n-alpha-black2"
-        :placeholder="$t('CONTACT_FORM.FORM.COUNTRY.PLACEHOLDER')"
-        :search-placeholder="$t('CONTACT_FORM.FORM.COUNTRY.SELECT_PLACEHOLDER')"
-        @update:model-value="onCountryChange"
-      />
+    <div>
+      <div class="w-full">
+        <label>
+          {{ $t('CONTACT_FORM.FORM.COUNTRY.LABEL') }}
+        </label>
+        <multiselect
+          v-model="country"
+          track-by="id"
+          label="name"
+          :placeholder="$t('CONTACT_FORM.FORM.COUNTRY.PLACEHOLDER')"
+          selected-label
+          :select-label="$t('CONTACT_FORM.FORM.COUNTRY.SELECT_PLACEHOLDER')"
+          :deselect-label="$t('CONTACT_FORM.FORM.COUNTRY.REMOVE')"
+          :custom-label="countryNameWithCode"
+          :max-height="160"
+          :options="countries"
+          allow-empty
+          :option-height="104"
+        />
+      </div>
     </div>
     <woot-input
       v-model="city"
@@ -431,3 +426,11 @@ export default {
     </div>
   </form>
 </template>
+
+<style scoped lang="scss">
+::v-deep {
+  .multiselect .multiselect__tags .multiselect__single {
+    @apply pl-0;
+  }
+}
+</style>

app/javascript/dashboard/routes/dashboard/conversation/contact/ContactInfo.vue

@@ -51,6 +51,7 @@ export default {
   data() {
     return {
       showEditModal: false,
+      showMergeModal: false,
       showDeleteModal: false,
     };
   },
@@ -166,8 +167,11 @@ export default {
         );
       }
     },
+    closeMergeModal() {
+      this.showMergeModal = false;
+    },
     openMergeModal() {
-      this.$refs.mergeModal?.open();
+      this.showMergeModal = true;
     },
   },
 };
@@ -320,7 +324,12 @@ export default {
         :contact="contact"
         @cancel="toggleEditModal"
       />
-      <ContactMergeModal ref="mergeModal" :primary-contact="contact" />
+      <ContactMergeModal
+        v-if="showMergeModal"
+        :primary-contact="contact"
+        :show="showMergeModal"
+        @close="closeMergeModal"
+      />
     </div>
     <woot-delete-modal
       v-if="showDeleteModal"

app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/Index.vue

@@ -1,81 +1,54 @@
 <script setup>
 import { computed } from 'vue';
 import { useI18n } from 'vue-i18n';
-import { useRouter, useRoute } from 'vue-router';
-import { useMapGetter } from 'dashboard/composables/store';
+import { useRouter } from 'vue-router';
 import BaseSettingsHeader from '../components/BaseSettingsHeader.vue';
 import SettingsLayout from '../SettingsLayout.vue';
 import AssignmentCard from 'dashboard/components-next/AssignmentPolicy/AssignmentCard/AssignmentCard.vue';
 
 const router = useRouter();
-const route = useRoute();
 const { t } = useI18n();
 
-const accountId = computed(() => Number(route.params.accountId));
-const isFeatureEnabledonAccount = useMapGetter(
-  'accounts/isFeatureEnabledonAccount'
-);
-
-const agentAssignments = computed(() => {
-  const assignments = [
-    {
-      key: 'agent_assignment_policy_index',
-      title: t('ASSIGNMENT_POLICY.INDEX.ASSIGNMENT_POLICY.TITLE'),
-      description: t('ASSIGNMENT_POLICY.INDEX.ASSIGNMENT_POLICY.DESCRIPTION'),
-      features: [
-        {
-          icon: 'i-lucide-circle-fading-arrow-up',
-          label: t('ASSIGNMENT_POLICY.INDEX.ASSIGNMENT_POLICY.FEATURES.0'),
-        },
-        {
-          icon: 'i-lucide-scale',
-          label: t('ASSIGNMENT_POLICY.INDEX.ASSIGNMENT_POLICY.FEATURES.1'),
-        },
-        {
-          icon: 'i-lucide-inbox',
-          label: t('ASSIGNMENT_POLICY.INDEX.ASSIGNMENT_POLICY.FEATURES.2'),
-        },
-      ],
-    },
-  ];
-
-  // Only show Agent Capacity if BOTH assignment_v2 AND advanced_assignment are enabled
-  // advanced_assignment identifies premium users
-  const hasAssignmentV2 = isFeatureEnabledonAccount.value(
-    accountId.value,
-    'assignment_v2'
-  );
-  const hasAdvancedAssignment = isFeatureEnabledonAccount.value(
-    accountId.value,
-    'advanced_assignment'
-  );
-
-  if (hasAssignmentV2 && hasAdvancedAssignment) {
-    assignments.push({
-      key: 'agent_capacity_policy_index',
-      title: t('ASSIGNMENT_POLICY.INDEX.AGENT_CAPACITY_POLICY.TITLE'),
-      description: t(
-        'ASSIGNMENT_POLICY.INDEX.AGENT_CAPACITY_POLICY.DESCRIPTION'
-      ),
-      features: [
-        {
-          icon: 'i-lucide-glass-water',
-          label: t('ASSIGNMENT_POLICY.INDEX.AGENT_CAPACITY_POLICY.FEATURES.0'),
-        },
-        {
-          icon: 'i-lucide-circle-minus',
-          label: t('ASSIGNMENT_POLICY.INDEX.AGENT_CAPACITY_POLICY.FEATURES.1'),
-        },
-        {
-          icon: 'i-lucide-users-round',
-          label: t('ASSIGNMENT_POLICY.INDEX.AGENT_CAPACITY_POLICY.FEATURES.2'),
-        },
-      ],
-    });
-  }
-
-  return assignments;
-});
+const agentAssignments = computed(() => [
+  {
+    key: 'agent_assignment_policy_index',
+    title: t('ASSIGNMENT_POLICY.INDEX.ASSIGNMENT_POLICY.TITLE'),
+    description: t('ASSIGNMENT_POLICY.INDEX.ASSIGNMENT_POLICY.DESCRIPTION'),
+    features: [
+      {
+        icon: 'i-lucide-circle-fading-arrow-up',
+        label: t('ASSIGNMENT_POLICY.INDEX.ASSIGNMENT_POLICY.FEATURES.0'),
+      },
+      {
+        icon: 'i-lucide-scale',
+        label: t('ASSIGNMENT_POLICY.INDEX.ASSIGNMENT_POLICY.FEATURES.1'),
+      },
+      {
+        icon: 'i-lucide-inbox',
+        label: t('ASSIGNMENT_POLICY.INDEX.ASSIGNMENT_POLICY.FEATURES.2'),
+      },
+    ],
+  },
+  {
+    key: 'agent_capacity_policy_index',
+    title: t('ASSIGNMENT_POLICY.INDEX.AGENT_CAPACITY_POLICY.TITLE'),
+    description: t('ASSIGNMENT_POLICY.INDEX.AGENT_CAPACITY_POLICY.DESCRIPTION'),
+    features: [
+      {
+        icon: 'i-lucide-glass-water',
+        label: t('ASSIGNMENT_POLICY.INDEX.AGENT_CAPACITY_POLICY.FEATURES.0'),
+      },
+      {
+        icon: 'i-lucide-circle-minus',
+        label: t('ASSIGNMENT_POLICY.INDEX.AGENT_CAPACITY_POLICY.FEATURES.1'),
+      },
+      {
+        icon: 'i-lucide-users-round',
+        label: t('ASSIGNMENT_POLICY.INDEX.AGENT_CAPACITY_POLICY.FEATURES.2'),
+      },
+    ],
+  },
+]);
 
 const handleClick = key => {
   router.push({ name: key });

app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/assignmentPolicy.routes.js

@@ -62,7 +62,7 @@ export default {
           name: 'agent_capacity_policy_index',
           component: AgentCapacityIndex,
           meta: {
-            featureFlag: FEATURE_FLAGS.ADVANCED_ASSIGNMENT,
+            featureFlag: FEATURE_FLAGS.ASSIGNMENT_V2,
             permissions: ['administrator'],
           },
         },
@@ -71,7 +71,7 @@ export default {
           name: 'agent_capacity_policy_create',
           component: AgentCapacityCreate,
           meta: {
-            featureFlag: FEATURE_FLAGS.ADVANCED_ASSIGNMENT,
+            featureFlag: FEATURE_FLAGS.ASSIGNMENT_V2,
             permissions: ['administrator'],
           },
         },
@@ -80,7 +80,7 @@ export default {
           name: 'agent_capacity_policy_edit',
           component: AgentCapacityEdit,
           meta: {
-            featureFlag: FEATURE_FLAGS.ADVANCED_ASSIGNMENT,
+            featureFlag: FEATURE_FLAGS.ASSIGNMENT_V2,
             permissions: ['administrator'],
           },
         },

app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/AgentAssignmentCreatePage.vue

@@ -2,14 +2,13 @@
 import { computed, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useStore, useMapGetter } from 'dashboard/composables/store';
-import { useRoute, useRouter } from 'vue-router';
+import { useRouter } from 'vue-router';
 import { useAlert } from 'dashboard/composables';
 
 import Breadcrumb from 'dashboard/components-next/breadcrumb/Breadcrumb.vue';
 import SettingsLayout from 'dashboard/routes/dashboard/settings/SettingsLayout.vue';
 import AssignmentPolicyForm from 'dashboard/routes/dashboard/settings/assignmentPolicy/pages/components/AgentAssignmentPolicyForm.vue';
 
-const route = useRoute();
 const router = useRouter();
 const store = useStore();
 const { t } = useI18n();
@@ -17,50 +16,20 @@ const { t } = useI18n();
 const formRef = ref(null);
 const uiFlags = useMapGetter('assignmentPolicies/getUIFlags');
 
-const inboxIdFromQuery = computed(() => {
-  const id = route.query.inboxId;
-  return id ? Number(id) : null;
-});
-
-const breadcrumbItems = computed(() => {
-  if (inboxIdFromQuery.value) {
-    return [
-      {
-        label: t('INBOX_MGMT.SETTINGS'),
-        routeName: 'settings_inbox_show',
-        params: { inboxId: inboxIdFromQuery.value },
-      },
-      {
-        label: t(
-          'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.CREATE.HEADER.TITLE'
-        ),
-      },
-    ];
-  }
-  return [
-    {
-      label: t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.HEADER.TITLE'),
-      routeName: 'agent_assignment_policy_index',
-    },
-    {
-      label: t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.CREATE.HEADER.TITLE'),
-    },
-  ];
-});
+const breadcrumbItems = computed(() => [
+  {
+    label: t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.HEADER.TITLE'),
+    routeName: 'agent_assignment_policy_index',
+  },
+  {
+    label: t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.CREATE.HEADER.TITLE'),
+  },
+]);
 
 const handleBreadcrumbClick = item => {
-  if (item.params) {
-    const accountId = route.params.accountId;
-    const inboxId = item.params.inboxId;
-    // Navigate using explicit path to ensure tab parameter is included
-    router.push(
-      `/app/accounts/${accountId}/settings/inboxes/${inboxId}/collaborators`
-    );
-  } else {
-    router.push({
-      name: item.routeName,
-    });
-  }
+  router.push({
+    name: item.routeName,
+  });
 };
 
 const handleSubmit = async formState => {
@@ -76,8 +45,6 @@ const handleSubmit = async formState => {
       params: {
         id: policy.id,
       },
-      // Pass inboxId to edit page to show link prompt
-      query: inboxIdFromQuery.value ? { inboxId: inboxIdFromQuery.value } : {},
     });
   } catch (error) {
     useAlert(

app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/AgentAssignmentEditPage.vue

@@ -14,7 +14,6 @@ import Breadcrumb from 'dashboard/components-next/breadcrumb/Breadcrumb.vue';
 import SettingsLayout from 'dashboard/routes/dashboard/settings/SettingsLayout.vue';
 import AssignmentPolicyForm from 'dashboard/routes/dashboard/settings/assignmentPolicy/pages/components/AgentAssignmentPolicyForm.vue';
 import ConfirmInboxDialog from 'dashboard/routes/dashboard/settings/assignmentPolicy/pages/components/ConfirmInboxDialog.vue';
-import InboxLinkDialog from 'dashboard/routes/dashboard/settings/assignmentPolicy/pages/components/InboxLinkDialog.vue';
 
 const BASE_KEY = 'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY';
 
@@ -37,46 +36,13 @@ const confirmInboxDialogRef = ref(null);
 // Store the policy linked to the inbox when adding a new inbox
 const inboxLinkedPolicy = ref(null);
 
-// Inbox linking prompt from create flow
-const inboxIdFromQuery = computed(() => {
-  const id = route.query.inboxId;
-  return id ? Number(id) : null;
-});
-
-const suggestedInbox = computed(() => {
-  if (!inboxIdFromQuery.value || !inboxes.value) return null;
-  return inboxes.value.find(inbox => inbox.id === inboxIdFromQuery.value);
-});
-
-const isLinkingInbox = ref(false);
-
-const dismissInboxLinkPrompt = () => {
-  router.replace({
-    name: route.name,
-    params: route.params,
-    query: {},
-  });
-};
-
-const breadcrumbItems = computed(() => {
-  if (inboxIdFromQuery.value) {
-    return [
-      {
-        label: t('INBOX_MGMT.SETTINGS'),
-        routeName: 'settings_inbox_show',
-        params: { inboxId: inboxIdFromQuery.value },
-      },
-      { label: t(`${BASE_KEY}.EDIT.HEADER.TITLE`) },
-    ];
-  }
-  return [
-    {
-      label: t(`${BASE_KEY}.INDEX.HEADER.TITLE`),
-      routeName: 'agent_assignment_policy_index',
-    },
-    { label: t(`${BASE_KEY}.EDIT.HEADER.TITLE`) },
-  ];
-});
+const breadcrumbItems = computed(() => [
+  {
+    label: t(`${BASE_KEY}.INDEX.HEADER.TITLE`),
+    routeName: 'agent_assignment_policy_index',
+  },
+  { label: t(`${BASE_KEY}.EDIT.HEADER.TITLE`) },
+]);
 
 const buildInboxList = allInboxes =>
   allInboxes?.map(({ name, id, email, phoneNumber, channelType, medium }) => ({
@@ -100,48 +66,22 @@ const inboxList = computed(() =>
 const formData = computed(() => ({
   name: selectedPolicy.value?.name || '',
   description: selectedPolicy.value?.description || '',
-  enabled: true,
+  enabled: selectedPolicy.value?.enabled || false,
   assignmentOrder: selectedPolicy.value?.assignmentOrder || ROUND_ROBIN,
   conversationPriority:
     selectedPolicy.value?.conversationPriority || EARLIEST_CREATED,
-  fairDistributionLimit: selectedPolicy.value?.fairDistributionLimit || 100,
-  fairDistributionWindow: selectedPolicy.value?.fairDistributionWindow || 3600,
+  fairDistributionLimit: selectedPolicy.value?.fairDistributionLimit || 10,
+  fairDistributionWindow: selectedPolicy.value?.fairDistributionWindow || 60,
 }));
 
-const handleDeleteInbox = async inboxId => {
-  try {
-    await store.dispatch('assignmentPolicies/removeInboxPolicy', {
-      policyId: selectedPolicy.value?.id,
-      inboxId,
-    });
-    useAlert(t(`${BASE_KEY}.EDIT.INBOX_API.REMOVE.SUCCESS_MESSAGE`));
-  } catch {
-    useAlert(t(`${BASE_KEY}.EDIT.INBOX_API.REMOVE.ERROR_MESSAGE`));
-  }
-};
-
-const handleBreadcrumbClick = ({ routeName, params }) => {
-  if (params) {
-    const accountId = route.params.accountId;
-    const inboxId = params.inboxId;
-    // Navigate using explicit path to ensure tab parameter is included
-    router.push(
-      `/app/accounts/${accountId}/settings/inboxes/${inboxId}/collaborators`
-    );
-  } else {
-    router.push({ name: routeName });
-  }
-};
-
-const handleNavigateToInbox = inbox => {
-  router.push({
-    name: 'settings_inbox_show',
-    params: {
-      accountId: route.params.accountId,
-      inboxId: inbox.id,
-    },
+const handleDeleteInbox = inboxId =>
+  store.dispatch('assignmentPolicies/removeInboxPolicy', {
+    policyId: selectedPolicy.value?.id,
+    inboxId,
   });
-};
+
+const handleBreadcrumbClick = ({ routeName }) =>
+  router.push({ name: routeName });
 
 const setInboxPolicy = async (inboxId, policyId) => {
   try {
@@ -182,26 +122,6 @@ const handleAddInbox = async inbox => {
   await setInboxPolicy(inbox?.id, selectedPolicy.value?.id);
 };
 
-const handleLinkSuggestedInbox = async () => {
-  if (!suggestedInbox.value) return;
-
-  isLinkingInbox.value = true;
-  const inbox = {
-    id: suggestedInbox.value.id,
-    name: suggestedInbox.value.name,
-  };
-
-  await handleAddInbox(inbox);
-
-  // Clear the query param after linking
-  router.replace({
-    name: route.name,
-    params: route.params,
-    query: {},
-  });
-  isLinkingInbox.value = false;
-};
-
 const handleConfirmAddInbox = async inboxId => {
   const success = await setInboxPolicy(inboxId, selectedPolicy.value?.id);
 
@@ -235,11 +155,6 @@ const handleSubmit = async formState => {
 const fetchPolicyData = async () => {
   if (!routeId.value) return;
 
-  // Fetch inboxes if not already loaded (needed for inbox link prompt)
-  if (!inboxes.value?.length) {
-    store.dispatch('inboxes/get');
-  }
-
   // Fetch policy if not available
   if (!selectedPolicy.value?.id)
     await store.dispatch('assignmentPolicies/show', routeId.value);
@@ -271,7 +186,6 @@ watch(routeId, fetchPolicyData, { immediate: true });
         @submit="handleSubmit"
         @add-inbox="handleAddInbox"
         @delete-inbox="handleDeleteInbox"
-        @navigate-to-inbox="handleNavigateToInbox"
       />
     </template>
 
@@ -279,12 +193,5 @@ watch(routeId, fetchPolicyData, { immediate: true });
       ref="confirmInboxDialogRef"
       @add="handleConfirmAddInbox"
     />
-
-    <InboxLinkDialog
-      :inbox="suggestedInbox"
-      :is-linking="isLinkingInbox"
-      @link="handleLinkSuggestedInbox"
-      @dismiss="dismissInboxLinkPrompt"
-    />
   </SettingsLayout>
 </template>

app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/AgentCapacityEditPage.vue

@@ -92,68 +92,43 @@ const formData = computed(() => ({
 const handleBreadcrumbClick = ({ routeName }) =>
   router.push({ name: routeName });
 
-const handleDeleteUser = async agentId => {
-  try {
-    await store.dispatch('agentCapacityPolicies/removeUser', {
-      policyId: selectedPolicyId.value,
-      userId: agentId,
-    });
-    useAlert(t(`${BASE_KEY}.EDIT.AGENT_API.REMOVE.SUCCESS_MESSAGE`));
-  } catch {
-    useAlert(t(`${BASE_KEY}.EDIT.AGENT_API.REMOVE.ERROR_MESSAGE`));
-  }
+const handleDeleteUser = agentId => {
+  store.dispatch('agentCapacityPolicies/removeUser', {
+    policyId: selectedPolicyId.value,
+    userId: agentId,
+  });
 };
 
-const handleAddUser = async agent => {
-  try {
-    await store.dispatch('agentCapacityPolicies/addUser', {
-      policyId: selectedPolicyId.value,
-      userData: { id: agent.id, capacity: 20 },
-    });
-    useAlert(t(`${BASE_KEY}.EDIT.AGENT_API.ADD.SUCCESS_MESSAGE`));
-  } catch {
-    useAlert(t(`${BASE_KEY}.EDIT.AGENT_API.ADD.ERROR_MESSAGE`));
-  }
+const handleAddUser = agent => {
+  store.dispatch('agentCapacityPolicies/addUser', {
+    policyId: selectedPolicyId.value,
+    userData: { id: agent.id, capacity: 20 },
+  });
 };
 
-const handleDeleteInboxLimit = async limitId => {
-  try {
-    await store.dispatch('agentCapacityPolicies/deleteInboxLimit', {
-      policyId: selectedPolicyId.value,
-      limitId,
-    });
-    useAlert(t(`${BASE_KEY}.EDIT.INBOX_LIMIT_API.DELETE.SUCCESS_MESSAGE`));
-  } catch {
-    useAlert(t(`${BASE_KEY}.EDIT.INBOX_LIMIT_API.DELETE.ERROR_MESSAGE`));
-  }
+const handleDeleteInboxLimit = limitId => {
+  store.dispatch('agentCapacityPolicies/deleteInboxLimit', {
+    policyId: selectedPolicyId.value,
+    limitId,
+  });
 };
 
-const handleAddInboxLimit = async limit => {
-  try {
-    await store.dispatch('agentCapacityPolicies/createInboxLimit', {
-      policyId: selectedPolicyId.value,
-      limitData: {
-        inboxId: limit.inboxId,
-        conversationLimit: limit.conversationLimit,
-      },
-    });
-    useAlert(t(`${BASE_KEY}.EDIT.INBOX_LIMIT_API.ADD.SUCCESS_MESSAGE`));
-  } catch {
-    useAlert(t(`${BASE_KEY}.EDIT.INBOX_LIMIT_API.ADD.ERROR_MESSAGE`));
-  }
+const handleAddInboxLimit = limit => {
+  store.dispatch('agentCapacityPolicies/createInboxLimit', {
+    policyId: selectedPolicyId.value,
+    limitData: {
+      inboxId: limit.inboxId,
+      conversationLimit: limit.conversationLimit,
+    },
+  });
 };
 
-const handleLimitChange = async limit => {
-  try {
-    await store.dispatch('agentCapacityPolicies/updateInboxLimit', {
-      policyId: selectedPolicyId.value,
-      limitId: limit.id,
-      limitData: { conversationLimit: limit.conversationLimit },
-    });
-    useAlert(t(`${BASE_KEY}.EDIT.INBOX_LIMIT_API.UPDATE.SUCCESS_MESSAGE`));
-  } catch {
-    useAlert(t(`${BASE_KEY}.EDIT.INBOX_LIMIT_API.UPDATE.ERROR_MESSAGE`));
-  }
+const handleLimitChange = limit => {
+  store.dispatch('agentCapacityPolicies/updateInboxLimit', {
+    policyId: selectedPolicyId.value,
+    limitId: limit.id,
+    limitData: { conversationLimit: limit.conversationLimit },
+  });
 };
 
 const handleSubmit = async formState => {

app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/components/AgentAssignmentPolicyForm.vue

@@ -1,8 +1,7 @@
 <script setup>
 import { computed, reactive, ref, watch } from 'vue';
 import { useI18n } from 'vue-i18n';
-import { useRoute } from 'vue-router';
-import { useMapGetter } from 'dashboard/composables/store';
+import { useConfig } from 'dashboard/composables/useConfig';
 import BaseInfo from 'dashboard/components-next/AssignmentPolicy/components/BaseInfo.vue';
 import RadioCard from 'dashboard/components-next/AssignmentPolicy/components/RadioCard.vue';
 import FairDistribution from 'dashboard/components-next/AssignmentPolicy/components/FairDistribution.vue';
@@ -24,6 +23,7 @@ const props = defineProps({
     default: () => ({
       name: '',
       description: '',
+      enabled: false,
       assignmentOrder: ROUND_ROBIN,
       conversationPriority: EARLIEST_CREATED,
       fairDistributionLimit: DEFAULT_FAIR_DISTRIBUTION_LIMIT,
@@ -61,24 +61,18 @@ const emit = defineEmits([
   'submit',
   'addInbox',
   'deleteInbox',
-  'navigateToInbox',
   'validationChange',
 ]);
 
 const { t } = useI18n();
-const route = useRoute();
-
-const accountId = computed(() => Number(route.params.accountId));
-const isFeatureEnabledonAccount = useMapGetter(
-  'accounts/isFeatureEnabledonAccount'
-);
+const { isEnterprise } = useConfig();
 
 const BASE_KEY = 'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY';
 
 const state = reactive({
   name: '',
   description: '',
-  enabled: true,
+  enabled: false,
   assignmentOrder: ROUND_ROBIN,
   conversationPriority: EARLIEST_CREATED,
   fairDistributionLimit: DEFAULT_FAIR_DISTRIBUTION_LIMIT,
@@ -89,42 +83,20 @@ const validationState = ref({
   isValid: false,
 });
 
-const createOption = (
-  type,
-  key,
-  stateKey,
-  disabled = false,
-  disabledMessage = ''
-) => ({
+const createOption = (type, key, stateKey) => ({
   key,
   label: t(`${BASE_KEY}.FORM.${type}.${key.toUpperCase()}.LABEL`),
   description: t(`${BASE_KEY}.FORM.${type}.${key.toUpperCase()}.DESCRIPTION`),
   isActive: state[stateKey] === key,
-  disabled,
-  disabledMessage,
 });
 
 const assignmentOrderOptions = computed(() => {
-  const hasAdvancedAssignment = isFeatureEnabledonAccount.value(
-    accountId.value,
-    'advanced_assignment'
+  const options = OPTIONS.ORDER.filter(
+    key => isEnterprise || key !== 'balanced'
+  );
+  return options.map(key =>
+    createOption('ASSIGNMENT_ORDER', key, 'assignmentOrder')
   );
-
-  return OPTIONS.ORDER.map(key => {
-    const isBalanced = key === 'balanced';
-    const disabled = isBalanced && !hasAdvancedAssignment;
-    const disabledMessage = disabled
-      ? t(`${BASE_KEY}.FORM.ASSIGNMENT_ORDER.BALANCED.PREMIUM_MESSAGE`)
-      : '';
-
-    return createOption(
-      'ASSIGNMENT_ORDER',
-      key,
-      'assignmentOrder',
-      disabled,
-      disabledMessage
-    );
-  });
 });
 
 const assignmentPriorityOptions = computed(() =>
@@ -159,7 +131,7 @@ const resetForm = () => {
   Object.assign(state, {
     name: '',
     description: '',
-    enabled: true,
+    enabled: false,
     assignmentOrder: ROUND_ROBIN,
     conversationPriority: EARLIEST_CREATED,
     fairDistributionLimit: DEFAULT_FAIR_DISTRIBUTION_LIMIT,
@@ -190,10 +162,15 @@ defineExpose({
       <BaseInfo
         v-model:policy-name="state.name"
         v-model:description="state.description"
+        v-model:enabled="state.enabled"
         :name-label="t(`${BASE_KEY}.FORM.NAME.LABEL`)"
         :name-placeholder="t(`${BASE_KEY}.FORM.NAME.PLACEHOLDER`)"
         :description-label="t(`${BASE_KEY}.FORM.DESCRIPTION.LABEL`)"
         :description-placeholder="t(`${BASE_KEY}.FORM.DESCRIPTION.PLACEHOLDER`)"
+        :status-label="t(`${BASE_KEY}.FORM.STATUS.LABEL`)"
+        :status-placeholder="
+          t(`${BASE_KEY}.FORM.STATUS.${state.enabled ? 'ACTIVE' : 'INACTIVE'}`)
+        "
         @validation-change="handleValidationChange"
       />
 
@@ -216,8 +193,6 @@ defineExpose({
                 :label="option.label"
                 :description="option.description"
                 :is-active="option.isActive"
-                :disabled="option.disabled"
-                :disabled-message="option.disabledMessage"
                 @select="state[section.key] = $event"
               />
             </div>
@@ -276,7 +251,6 @@ defineExpose({
         :is-fetching="isInboxLoading"
         :empty-state-message="t(`${BASE_KEY}.FORM.INBOXES.EMPTY_STATE`)"
         @delete="$emit('deleteInbox', $event)"
-        @navigate="$emit('navigateToInbox', $event)"
       />
     </div>
   </form>

app/javascript/dashboard/routes/dashboard/settings/assignmentPolicy/pages/components/InboxLinkDialog.vue

@@ -1,116 +0,0 @@
-<script setup>
-import { ref, computed, watch, nextTick } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { getInboxIconByType } from 'dashboard/helper/inbox';
-
-import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
-
-const props = defineProps({
-  inbox: {
-    type: Object,
-    default: null,
-  },
-  isLinking: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const emit = defineEmits(['link', 'dismiss']);
-
-const { t } = useI18n();
-
-const dialogRef = ref(null);
-
-const inboxName = computed(() => props.inbox?.name || '');
-
-const inboxIcon = computed(() => {
-  if (!props.inbox) return 'i-lucide-inbox';
-  return getInboxIconByType(
-    props.inbox.channelType,
-    props.inbox.medium,
-    'line'
-  );
-});
-
-const openDialog = () => {
-  dialogRef.value?.open();
-};
-
-const closeDialog = () => {
-  dialogRef.value?.close();
-};
-
-const handleConfirm = () => {
-  emit('link');
-};
-
-const handleClose = () => {
-  emit('dismiss');
-};
-
-watch(
-  () => props.inbox,
-  async newInbox => {
-    if (newInbox) {
-      await nextTick();
-      openDialog();
-    } else {
-      closeDialog();
-    }
-  },
-  { immediate: true }
-);
-
-defineExpose({ openDialog, closeDialog });
-</script>
-
-<template>
-  <Dialog
-    ref="dialogRef"
-    type="edit"
-    :title="
-      t(
-        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.EDIT.INBOX_LINK_PROMPT.TITLE'
-      )
-    "
-    :confirm-button-label="
-      t(
-        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.EDIT.INBOX_LINK_PROMPT.LINK_BUTTON'
-      )
-    "
-    :cancel-button-label="
-      t(
-        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.EDIT.INBOX_LINK_PROMPT.CANCEL_BUTTON'
-      )
-    "
-    :is-loading="isLinking"
-    @confirm="handleConfirm"
-    @close="handleClose"
-  >
-    <template #description>
-      <p class="text-sm text-n-slate-11">
-        {{
-          t(
-            'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.EDIT.INBOX_LINK_PROMPT.DESCRIPTION'
-          )
-        }}
-      </p>
-    </template>
-
-    <div
-      class="flex items-center gap-3 p-3 rounded-xl border border-n-weak bg-n-alpha-1"
-    >
-      <div
-        class="flex-shrink-0 size-10 rounded-lg bg-n-alpha-2 flex items-center justify-center"
-      >
-        <i :class="inboxIcon" class="text-lg text-n-slate-11" />
-      </div>
-      <div class="flex flex-col min-w-0">
-        <span class="text-sm font-medium text-n-slate-12 truncate">
-          {{ inboxName }}
-        </span>
-      </div>
-    </div>
-  </Dialog>
-</template>

app/javascript/dashboard/routes/dashboard/settings/attributes/AddAttribute.vue

@@ -7,12 +7,10 @@ import { convertToAttributeSlug } from 'dashboard/helper/commons.js';
 import { ATTRIBUTE_MODELS, ATTRIBUTE_TYPES } from './constants';
 
 import NextButton from 'dashboard/components-next/button/Button.vue';
-import TagInput from 'dashboard/components-next/taginput/TagInput.vue';
 
 export default {
   components: {
     NextButton,
-    TagInput,
   },
   props: {
     onClose: {
@@ -43,8 +41,9 @@ export default {
       regexCue: null,
       regexEnabled: false,
       values: [],
+      options: [],
       show: true,
-      tagInputTouched: false,
+      isTouched: false,
     };
   },
 
@@ -64,21 +63,21 @@ export default {
         option: this.$t(`ATTRIBUTES_MGMT.ATTRIBUTE_TYPES.${item.key}`),
       }));
     },
-    isTagInputEmpty() {
-      return this.isAttributeTypeList && this.values.length === 0;
+    isMultiselectInvalid() {
+      return this.isTouched && this.values.length === 0;
     },
     isTagInputInvalid() {
-      return this.tagInputTouched && this.isTagInputEmpty;
+      return this.isAttributeTypeList && this.values.length === 0;
     },
     attributeListValues() {
-      return this.values;
+      return this.values.map(item => item.name);
     },
     isButtonDisabled() {
       return (
         this.v$.displayName.$invalid ||
         this.v$.description.$invalid ||
         this.uiFlags.isCreating ||
-        this.isTagInputEmpty
+        this.isTagInputInvalid
       );
     },
     keyErrorMessage() {
@@ -120,14 +119,17 @@ export default {
     },
   },
 
-  watch: {
-    attributeType() {
-      this.tagInputTouched = false;
-      this.values = [];
-    },
-  },
-
   methods: {
+    addTagValue(tagValue) {
+      const tag = {
+        name: tagValue,
+      };
+      this.values.push(tag);
+      this.$refs.tagInput.$el.focus();
+    },
+    onTouch() {
+      this.isTouched = true;
+    },
     onDisplayNameChange() {
       this.attributeKey = convertToAttributeSlug(this.displayName);
     },
@@ -235,25 +237,27 @@ export default {
               {{ $t('ATTRIBUTES_MGMT.ADD.FORM.TYPE.ERROR') }}
             </span>
           </label>
-          <div v-if="isAttributeTypeList" class="mb-4">
-            <label class="mb-1 block">
+          <div v-if="isAttributeTypeList" class="multiselect--wrap">
+            <label>
               {{ $t('ATTRIBUTES_MGMT.ADD.FORM.TYPE.LIST.LABEL') }}
             </label>
-            <div
-              class="rounded-xl border px-3 py-2"
-              :class="isTagInputInvalid ? 'border-n-ruby-9' : 'border-n-weak'"
-            >
-              <TagInput
-                v-model="values"
-                :placeholder="
-                  $t('ATTRIBUTES_MGMT.ADD.FORM.TYPE.LIST.PLACEHOLDER')
-                "
-                allow-create
-                @blur="tagInputTouched = true"
-              />
-            </div>
+            <multiselect
+              ref="tagInput"
+              v-model="values"
+              :placeholder="
+                $t('ATTRIBUTES_MGMT.ADD.FORM.TYPE.LIST.PLACEHOLDER')
+              "
+              label="name"
+              track-by="name"
+              :class="{ invalid: isMultiselectInvalid }"
+              :options="options"
+              multiple
+              taggable
+              @close="onTouch"
+              @tag="addTagValue"
+            />
             <label
-              v-show="isTagInputInvalid"
+              v-show="isMultiselectInvalid"
               class="text-n-ruby-9 dark:text-n-ruby-9 text-sm font-normal mt-1"
             >
               {{ $t('ATTRIBUTES_MGMT.ADD.FORM.TYPE.LIST.ERROR') }}
@@ -308,4 +312,22 @@ export default {
   padding: 0 0.5rem 0.5rem 0;
   font-family: monospace;
 }
+
+.multiselect--wrap {
+  margin-bottom: 1rem;
+}
+
+::v-deep {
+  .multiselect {
+    margin-bottom: 0;
+  }
+
+  .multiselect__content-wrapper {
+    display: none;
+  }
+
+  .multiselect--active .multiselect__tags {
+    border-radius: 0.3125rem;
+  }
+}
 </style>

app/javascript/dashboard/routes/dashboard/settings/attributes/EditAttribute.vue

@@ -5,12 +5,10 @@ import { required, minLength } from '@vuelidate/validators';
 import { getRegexp } from 'shared/helpers/Validators';
 import { ATTRIBUTE_TYPES } from './constants';
 import NextButton from 'dashboard/components-next/button/Button.vue';
-import TagInput from 'dashboard/components-next/taginput/TagInput.vue';
 
 export default {
   components: {
     NextButton,
-    TagInput,
   },
   props: {
     selectedAttribute: {
@@ -37,7 +35,8 @@ export default {
       show: true,
       attributeKey: '',
       values: [],
-      tagInputTouched: false,
+      options: [],
+      isTouched: true,
     };
   },
   validations: {
@@ -66,19 +65,20 @@ export default {
       }));
     },
     setAttributeListValue() {
-      return this.selectedAttribute.attribute_values || [];
+      return this.selectedAttribute.attribute_values.map(values => ({
+        name: values,
+      }));
     },
     updatedAttributeListValues() {
-      return this.values;
+      return this.values.map(item => item.name);
     },
     isButtonDisabled() {
-      return this.v$.description.$invalid || this.isTagInputEmpty;
+      return this.v$.description.$invalid || this.isMultiselectInvalid;
     },
-    isTagInputEmpty() {
-      return this.isAttributeTypeList && this.values.length === 0;
-    },
-    isTagInputInvalid() {
-      return this.tagInputTouched && this.isTagInputEmpty;
+    isMultiselectInvalid() {
+      return (
+        this.isAttributeTypeList && this.isTouched && this.values.length === 0
+      );
     },
 
     pageTitle() {
@@ -116,6 +116,13 @@ export default {
     onClose() {
       this.$emit('onClose');
     },
+    addTagValue(tagValue) {
+      const tag = {
+        name: tagValue,
+      };
+      this.values.push(tag);
+      this.$refs.tagInput.$el.focus();
+    },
     setFormValues() {
       const regexPattern = this.selectedAttribute.regex_pattern
         ? getRegexp(this.selectedAttribute.regex_pattern).source
@@ -218,25 +225,24 @@ export default {
             {{ $t('ATTRIBUTES_MGMT.ADD.FORM.TYPE.ERROR') }}
           </span>
         </label>
-        <div v-if="isAttributeTypeList" class="mb-4">
-          <label class="mb-1 block">
+        <div v-if="isAttributeTypeList" class="multiselect--wrap">
+          <label>
             {{ $t('ATTRIBUTES_MGMT.EDIT.TYPE.LIST.LABEL') }}
           </label>
-          <div
-            class="rounded-xl border px-3 py-2"
-            :class="isTagInputInvalid ? 'border-n-ruby-9' : 'border-n-weak'"
-          >
-            <TagInput
-              v-model="values"
-              :placeholder="
-                $t('ATTRIBUTES_MGMT.ADD.FORM.TYPE.LIST.PLACEHOLDER')
-              "
-              allow-create
-              @blur="tagInputTouched = true"
-            />
-          </div>
+          <multiselect
+            ref="tagInput"
+            v-model="values"
+            :placeholder="$t('ATTRIBUTES_MGMT.ADD.FORM.TYPE.LIST.PLACEHOLDER')"
+            label="name"
+            track-by="name"
+            :class="{ invalid: isMultiselectInvalid }"
+            :options="options"
+            multiple
+            taggable
+            @tag="addTagValue"
+          />
           <label
-            v-show="isTagInputInvalid"
+            v-show="isMultiselectInvalid"
             class="text-n-ruby-9 dark:text-n-ruby-9 text-sm font-normal mt-1"
           >
             {{ $t('ATTRIBUTES_MGMT.ADD.FORM.TYPE.LIST.ERROR') }}
@@ -291,4 +297,22 @@ export default {
   padding: 0 0.5rem 0.5rem 0;
   font-family: monospace;
 }
+
+.multiselect--wrap {
+  margin-bottom: 1rem;
+}
+
+::v-deep {
+  .multiselect {
+    margin-bottom: 0;
+  }
+
+  .multiselect__content-wrapper {
+    display: none;
+  }
+
+  .multiselect--active .multiselect__tags {
+    border-radius: 0.3125rem;
+  }
+}
 </style>

app/javascript/dashboard/routes/dashboard/settings/automation/AddAutomationRule.vue

@@ -1,12 +1,21 @@
-<script setup>
-import { ref, onMounted } from 'vue';
-import { useStore } from 'dashboard/composables/store';
+<script>
+import { mapGetters } from 'vuex';
+import FilterInputBox from 'dashboard/components/widgets/FilterInput/Index.vue';
+import AutomationActionInput from 'dashboard/components/widgets/AutomationActionInput.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
 import { useAutomation } from 'dashboard/composables/useAutomation';
-import AutomationRuleForm from './AutomationRuleForm.vue';
+import { validateAutomation } from 'dashboard/helper/validations';
+import {
+  generateAutomationPayload,
+  getAttributes,
+  getInputType,
+  getOperators,
+  getCustomAttributeType,
+  showActionInput,
+} from 'dashboard/helper/automationHelper';
+import { AUTOMATION_RULE_EVENTS, AUTOMATION_ACTION_TYPES } from './constants';
 
-const emit = defineEmits(['saveAutomation']);
-
-const START_VALUE = {
+const start_value = {
   name: null,
   description: null,
   event_name: 'conversation_created',
@@ -27,60 +36,318 @@ const START_VALUE = {
   ],
 };
 
-const store = useStore();
-const formRef = ref(null);
+export default {
+  components: {
+    FilterInputBox,
+    AutomationActionInput,
+    NextButton,
+  },
+  props: {
+    onClose: {
+      type: Function,
+      default: () => {},
+    },
+  },
+  emits: ['saveAutomation'],
+  setup() {
+    const {
+      automation,
+      automationTypes,
+      onEventChange,
+      getConditionDropdownValues,
+      appendNewCondition,
+      appendNewAction,
+      removeFilter,
+      removeAction,
+      resetFilter,
+      resetAction,
+      getActionDropdownValues,
+      manifestCustomAttributes,
+    } = useAutomation(start_value);
+    return {
+      automation,
+      automationTypes,
+      onEventChange,
+      getConditionDropdownValues,
+      appendNewCondition,
+      appendNewAction,
+      removeFilter,
+      removeAction,
+      resetFilter,
+      resetAction,
+      getActionDropdownValues,
+      manifestCustomAttributes,
+    };
+  },
+  data() {
+    return {
+      automationRuleEvent: AUTOMATION_RULE_EVENTS[0].key,
+      automationMutated: false,
+      show: true,
+      showDeleteConfirmationModal: false,
+      allCustomAttributes: [],
+      mode: 'create',
+      errors: {},
+    };
+  },
+  computed: {
+    ...mapGetters({
+      accountId: 'getCurrentAccountId',
+      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
+    }),
+    automationRuleEvents() {
+      return AUTOMATION_RULE_EVENTS.map(event => ({
+        ...event,
+        value: this.$t(`AUTOMATION.EVENTS.${event.value}`),
+      }));
+    },
+    hasAutomationMutated() {
+      if (
+        this.automation.conditions[0].values ||
+        this.automation.actions[0].action_params.length
+      )
+        return true;
+      return false;
+    },
+    automationActionTypes() {
+      const actionTypes = this.isFeatureEnabled('sla')
+        ? AUTOMATION_ACTION_TYPES
+        : AUTOMATION_ACTION_TYPES.filter(({ key }) => key !== 'add_sla');
 
-const {
-  automation,
-  automationTypes,
-  onEventChange,
-  getConditionDropdownValues,
-  appendNewCondition,
-  appendNewAction,
-  removeFilter,
-  removeAction,
-  resetAction,
-  getActionDropdownValues,
-  manifestCustomAttributes,
-} = useAutomation(START_VALUE);
+      return actionTypes.map(action => ({
+        ...action,
+        label: this.$t(`AUTOMATION.ACTIONS.${action.label}`),
+      }));
+    },
+  },
+  mounted() {
+    this.$store.dispatch('inboxes/get');
+    this.$store.dispatch('agents/get');
+    this.$store.dispatch('contacts/get');
+    this.$store.dispatch('teams/get');
+    this.$store.dispatch('labels/get');
+    this.$store.dispatch('campaigns/get');
+    this.allCustomAttributes = this.$store.getters['attributes/getAttributes'];
+    this.manifestCustomAttributes();
+  },
+  methods: {
+    getAttributes,
+    getInputType,
+    getOperators,
+    getCustomAttributeType,
+    showActionInput,
+    isFeatureEnabled(flag) {
+      return this.isFeatureEnabledonAccount(this.accountId, flag);
+    },
+    emitSaveAutomation() {
+      this.errors = validateAutomation(this.automation);
+      if (Object.keys(this.errors).length === 0) {
+        const automation = generateAutomationPayload(this.automation);
+        this.$emit('saveAutomation', automation, this.mode);
+      }
+    },
+    getTranslatedAttributes(type, event) {
+      return getAttributes(type, event).map(attribute => {
+        // Skip translation
+        // 1. If customAttributeType key is present then its rendering attributes from API
+        // 2. If contact_custom_attribute or conversation_custom_attribute is present then its rendering section title
+        const skipTranslation =
+          attribute.customAttributeType ||
+          [
+            'contact_custom_attribute',
+            'conversation_custom_attribute',
+          ].includes(attribute.key);
 
-const open = () => {
-  automation.value = structuredClone(START_VALUE);
-  manifestCustomAttributes();
-  formRef.value?.open();
+        return {
+          ...attribute,
+          name: skipTranslation
+            ? attribute.name
+            : this.$t(`AUTOMATION.ATTRIBUTES.${attribute.name}`),
+        };
+      });
+    },
+  },
 };
-const close = () => formRef.value?.close();
-
-const onSave = (payload, mode) => {
-  emit('saveAutomation', payload, mode);
-};
-
-onMounted(() => {
-  store.dispatch('inboxes/get');
-  store.dispatch('agents/get');
-  store.dispatch('contacts/get');
-  store.dispatch('teams/get');
-  store.dispatch('labels/get');
-  store.dispatch('campaigns/get');
-});
-
-defineExpose({ open, close });
 </script>
 
 <template>
-  <AutomationRuleForm
-    ref="formRef"
-    v-model:automation="automation"
-    mode="create"
-    :automation-types="automationTypes"
-    :get-condition-dropdown-values="getConditionDropdownValues"
-    :get-action-dropdown-values="getActionDropdownValues"
-    :append-new-condition="appendNewCondition"
-    :append-new-action="appendNewAction"
-    :remove-filter="removeFilter"
-    :remove-action="removeAction"
-    :reset-action="resetAction"
-    :on-event-change="onEventChange"
-    @save="onSave"
-  />
+  <div>
+    <woot-modal-header :header-title="$t('AUTOMATION.ADD.TITLE')" />
+    <div class="flex flex-col modal-content">
+      <div class="w-full">
+        <woot-input
+          v-model="automation.name"
+          :label="$t('AUTOMATION.ADD.FORM.NAME.LABEL')"
+          type="text"
+          :class="{ error: errors.name }"
+          :error="errors.name ? $t('AUTOMATION.ADD.FORM.NAME.ERROR') : ''"
+          :placeholder="$t('AUTOMATION.ADD.FORM.NAME.PLACEHOLDER')"
+        />
+        <woot-input
+          v-model="automation.description"
+          :label="$t('AUTOMATION.ADD.FORM.DESC.LABEL')"
+          type="text"
+          :class="{ error: errors.description }"
+          :error="
+            errors.description ? $t('AUTOMATION.ADD.FORM.DESC.ERROR') : ''
+          "
+          :placeholder="$t('AUTOMATION.ADD.FORM.DESC.PLACEHOLDER')"
+        />
+        <div class="mb-6">
+          <label :class="{ error: errors.event_name }">
+            {{ $t('AUTOMATION.ADD.FORM.EVENT.LABEL') }}
+            <select
+              v-model="automation.event_name"
+              class="m-0"
+              @change="onEventChange(automation)"
+            >
+              <option
+                v-for="event in automationRuleEvents"
+                :key="event.key"
+                :value="event.key"
+              >
+                {{ event.value }}
+              </option>
+            </select>
+            <span v-if="errors.event_name" class="message">
+              {{ $t('AUTOMATION.ADD.FORM.EVENT.ERROR') }}
+            </span>
+          </label>
+          <p
+            v-if="hasAutomationMutated"
+            class="text-xs text-right text-n-teal-10 pt-1"
+          >
+            {{ $t('AUTOMATION.FORM.RESET_MESSAGE') }}
+          </p>
+        </div>
+        <!-- // Conditions Start -->
+        <section>
+          <label>
+            {{ $t('AUTOMATION.ADD.FORM.CONDITIONS.LABEL') }}
+          </label>
+          <div
+            class="w-full p-4 mb-4 border border-solid rounded-lg bg-n-slate-2 dark:bg-n-solid-2 border-n-strong"
+          >
+            <FilterInputBox
+              v-for="(condition, i) in automation.conditions"
+              :key="i"
+              v-model="automation.conditions[i]"
+              :filter-attributes="
+                getTranslatedAttributes(automationTypes, automation.event_name)
+              "
+              :input-type="
+                getInputType(
+                  allCustomAttributes,
+                  automationTypes,
+                  automation,
+                  automation.conditions[i].attribute_key
+                )
+              "
+              :operators="
+                getOperators(
+                  allCustomAttributes,
+                  automationTypes,
+                  automation,
+                  mode,
+                  automation.conditions[i].attribute_key
+                )
+              "
+              :dropdown-values="
+                getConditionDropdownValues(
+                  automation.conditions[i].attribute_key
+                )
+              "
+              :show-query-operator="i !== automation.conditions.length - 1"
+              :custom-attribute-type="
+                getCustomAttributeType(
+                  automationTypes,
+                  automation,
+                  automation.conditions[i].attribute_key
+                )
+              "
+              :error-message="
+                errors[`condition_${i}`]
+                  ? $t(`AUTOMATION.ERRORS.${errors[`condition_${i}`]}`)
+                  : ''
+              "
+              @reset-filter="resetFilter(i, automation.conditions[i])"
+              @remove-filter="removeFilter(i)"
+            />
+            <div class="mt-4">
+              <NextButton
+                icon="i-lucide-plus"
+                blue
+                faded
+                sm
+                :label="$t('AUTOMATION.ADD.CONDITION_BUTTON_LABEL')"
+                @click="appendNewCondition"
+              />
+            </div>
+          </div>
+        </section>
+        <!-- // Conditions End -->
+        <!-- // Actions Start -->
+        <section>
+          <label>
+            {{ $t('AUTOMATION.ADD.FORM.ACTIONS.LABEL') }}
+          </label>
+          <div
+            class="w-full p-4 mb-4 border border-solid rounded-lg bg-n-slate-2 dark:bg-n-solid-2 border-n-strong"
+          >
+            <AutomationActionInput
+              v-for="(action, i) in automation.actions"
+              :key="i"
+              v-model="automation.actions[i]"
+              :action-types="automationActionTypes"
+              :dropdown-values="
+                getActionDropdownValues(automation.actions[i].action_name)
+              "
+              :show-action-input="
+                showActionInput(
+                  automationActionTypes,
+                  automation.actions[i].action_name
+                )
+              "
+              :error-message="
+                errors[`action_${i}`]
+                  ? $t(`AUTOMATION.ERRORS.${errors[`action_${i}`]}`)
+                  : ''
+              "
+              @reset-action="resetAction(i)"
+              @remove-action="removeAction(i)"
+            />
+            <div class="mt-4">
+              <NextButton
+                icon="i-lucide-plus"
+                blue
+                faded
+                sm
+                :label="$t('AUTOMATION.ADD.ACTION_BUTTON_LABEL')"
+                @click="appendNewAction"
+              />
+            </div>
+          </div>
+        </section>
+        <!-- // Actions End -->
+        <div class="w-full">
+          <div class="flex flex-row justify-end w-full gap-2 px-0 py-2">
+            <NextButton
+              faded
+              slate
+              type="reset"
+              :label="$t('AUTOMATION.ADD.CANCEL_BUTTON_TEXT')"
+              @click.prevent="onClose"
+            />
+            <NextButton
+              solid
+              blue
+              type="submit"
+              :label="$t('AUTOMATION.ADD.SUBMIT')"
+              @click="emitSaveAutomation"
+            />
+          </div>
+        </div>
+      </div>
+    </div>
+  </div>
 </template>

app/javascript/dashboard/routes/dashboard/settings/automation/AutomationRuleForm.vue

@@ -1,414 +0,0 @@
-<script setup>
-import { ref, computed, h, useTemplateRef, watch } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useAccount } from 'dashboard/composables/useAccount';
-import { useOperators } from 'dashboard/components-next/filter/operators';
-import ConditionRow from 'dashboard/components-next/filter/ConditionRow.vue';
-import AutomationActionInput from 'dashboard/components/widgets/AutomationActionInput.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
-import {
-  generateAutomationPayload,
-  getAttributes,
-  getFileName,
-  showActionInput,
-} from 'dashboard/helper/automationHelper';
-import { validateAutomation } from 'dashboard/helper/validations';
-import { AUTOMATION_RULE_EVENTS, AUTOMATION_ACTION_TYPES } from './constants';
-
-const props = defineProps({
-  mode: {
-    type: String,
-    required: true,
-    validator: value => ['create', 'edit'].includes(value),
-  },
-  automationTypes: {
-    type: Object,
-    required: true,
-  },
-  getConditionDropdownValues: {
-    type: Function,
-    required: true,
-  },
-  getActionDropdownValues: {
-    type: Function,
-    required: true,
-  },
-  appendNewCondition: {
-    type: Function,
-    required: true,
-  },
-  appendNewAction: {
-    type: Function,
-    required: true,
-  },
-  removeFilter: {
-    type: Function,
-    required: true,
-  },
-  removeAction: {
-    type: Function,
-    required: true,
-  },
-  resetAction: {
-    type: Function,
-    required: true,
-  },
-  onEventChange: {
-    type: Function,
-    required: true,
-  },
-});
-
-const emit = defineEmits(['save']);
-const automation = defineModel('automation', { type: Object, default: null });
-
-const INPUT_TYPE_MAP = {
-  multi_select: 'multiSelect',
-  search_select: 'searchSelect',
-  plain_text: 'plainText',
-  comma_separated_plain_text: 'plainText',
-  date: 'date',
-};
-
-const { t } = useI18n();
-const { isCloudFeatureEnabled } = useAccount();
-const { operators } = useOperators();
-
-const dialogRef = ref(null);
-const conditionsRef = useTemplateRef('conditionsRef');
-const errors = ref({});
-
-const isEditMode = computed(() => props.mode === 'edit');
-
-const titleKey = computed(() =>
-  isEditMode.value ? 'AUTOMATION.EDIT.TITLE' : 'AUTOMATION.ADD.TITLE'
-);
-const cancelKey = computed(() =>
-  isEditMode.value
-    ? 'AUTOMATION.EDIT.CANCEL_BUTTON_TEXT'
-    : 'AUTOMATION.ADD.CANCEL_BUTTON_TEXT'
-);
-const submitKey = computed(() =>
-  isEditMode.value ? 'AUTOMATION.EDIT.SUBMIT' : 'AUTOMATION.ADD.SUBMIT'
-);
-
-const getTranslatedAttributes = (type, event) => {
-  return getAttributes(type, event).map(attribute => {
-    const skipTranslation =
-      attribute.customAttributeType ||
-      ['contact_custom_attribute', 'conversation_custom_attribute'].includes(
-        attribute.key
-      );
-    return {
-      ...attribute,
-      name: skipTranslation
-        ? attribute.name
-        : t(`AUTOMATION.ATTRIBUTES.${attribute.name}`),
-    };
-  });
-};
-
-const eventName = computed(() => automation.value?.event_name);
-
-const filterTypes = computed(() => {
-  const event = eventName.value;
-  if (!event || !props.automationTypes[event]) return [];
-
-  const attributes = getTranslatedAttributes(props.automationTypes, event);
-
-  return attributes.map(attr => {
-    if (attr.disabled) {
-      return { value: attr.key, label: attr.name, disabled: true };
-    }
-
-    const mappedInputType = INPUT_TYPE_MAP[attr.inputType] || 'plainText';
-    const options = props.getConditionDropdownValues(attr.key) || [];
-
-    const filterOperators = (attr.filterOperators || []).map(op => {
-      const enriched = operators.value[op.value];
-      if (enriched) return enriched;
-      return {
-        value: op.value,
-        label: t(`FILTER.OPERATOR_LABELS.${op.value}`),
-        hasInput: true,
-        inputOverride: null,
-        icon: h('span', { class: 'i-ph-equals-bold !text-n-blue-11' }),
-      };
-    });
-
-    return {
-      attributeKey: attr.key,
-      value: attr.key,
-      attributeName: attr.name,
-      label: attr.name,
-      inputType: mappedInputType,
-      options,
-      filterOperators,
-      dataType: 'text',
-      attributeModel: attr.customAttributeType || 'standard',
-    };
-  });
-});
-
-const automationRuleEvents = computed(() =>
-  AUTOMATION_RULE_EVENTS.map(event => ({
-    ...event,
-    value: t(`AUTOMATION.EVENTS.${event.value}`),
-  }))
-);
-
-const hasAutomationMutated = computed(() => {
-  return Boolean(
-    automation.value?.conditions[0]?.values ||
-      automation.value?.actions[0]?.action_params?.length
-  );
-});
-
-const automationActionTypes = computed(() => {
-  const actionTypes = isCloudFeatureEnabled('sla')
-    ? AUTOMATION_ACTION_TYPES
-    : AUTOMATION_ACTION_TYPES.filter(({ key }) => key !== 'add_sla');
-
-  return actionTypes.map(action => ({
-    ...action,
-    label: t(`AUTOMATION.ACTIONS.${action.label}`),
-  }));
-});
-
-const hasConditionErrors = computed(() =>
-  Object.keys(errors.value).some(key => key.startsWith('condition_'))
-);
-
-const hasActionErrors = computed(() =>
-  Object.keys(errors.value).some(key => key.startsWith('action_'))
-);
-
-watch(
-  () => automation.value,
-  () => {
-    if (Object.keys(errors.value).length) {
-      errors.value = {};
-    }
-  },
-  { deep: true }
-);
-
-const isConditionsValid = () => {
-  if (!conditionsRef.value) return true;
-  return conditionsRef.value.every(condition => condition.validate());
-};
-
-const resetValidation = () => {
-  errors.value = {};
-  conditionsRef.value?.forEach(c => c.resetValidation());
-};
-
-const syncCustomAttributeTypes = () => {
-  automation.value.conditions.forEach(condition => {
-    const filterType = filterTypes.value.find(
-      ft => ft.attributeKey === condition.attribute_key
-    );
-    condition.custom_attribute_type =
-      filterType?.attributeModel === 'standard'
-        ? ''
-        : filterType?.attributeModel || '';
-  });
-};
-
-const open = () => {
-  resetValidation();
-  dialogRef.value?.open();
-};
-
-const close = () => {
-  resetValidation();
-  dialogRef.value?.close();
-};
-
-const emitSaveAutomation = () => {
-  syncCustomAttributeTypes();
-  const conditionsValid = isConditionsValid();
-  errors.value = validateAutomation(automation.value);
-  if (Object.keys(errors.value).length === 0 && conditionsValid) {
-    const payload = generateAutomationPayload(automation.value);
-    emit('save', payload, props.mode);
-  }
-};
-
-defineExpose({ open, close });
-</script>
-
-<template>
-  <Dialog
-    ref="dialogRef"
-    width="3xl"
-    position="top"
-    :title="$t(titleKey)"
-    :show-cancel-button="false"
-    :show-confirm-button="false"
-    overflow-y-auto
-  >
-    <div v-if="automation" class="flex flex-col w-full">
-      <woot-input
-        v-model="automation.name"
-        :label="$t('AUTOMATION.ADD.FORM.NAME.LABEL')"
-        type="text"
-        :class="{ error: errors.name }"
-        :error="errors.name ? $t('AUTOMATION.ADD.FORM.NAME.ERROR') : ''"
-        :placeholder="$t('AUTOMATION.ADD.FORM.NAME.PLACEHOLDER')"
-      />
-      <woot-input
-        v-model="automation.description"
-        :label="$t('AUTOMATION.ADD.FORM.DESC.LABEL')"
-        type="text"
-        :class="{ error: errors.description }"
-        :error="errors.description ? $t('AUTOMATION.ADD.FORM.DESC.ERROR') : ''"
-        :placeholder="$t('AUTOMATION.ADD.FORM.DESC.PLACEHOLDER')"
-      />
-      <div class="mb-6">
-        <label :class="{ error: errors.event_name }">
-          {{ $t('AUTOMATION.ADD.FORM.EVENT.LABEL') }}
-          <select
-            v-model="automation.event_name"
-            class="m-0"
-            @change="onEventChange()"
-          >
-            <option
-              v-for="event in automationRuleEvents"
-              :key="event.key"
-              :value="event.key"
-            >
-              {{ event.value }}
-            </option>
-          </select>
-          <span v-if="errors.event_name" class="message">
-            {{ $t('AUTOMATION.ADD.FORM.EVENT.ERROR') }}
-          </span>
-        </label>
-        <p
-          v-if="!isEditMode && hasAutomationMutated"
-          class="text-xs text-right text-n-teal-10 pt-1"
-        >
-          {{ $t('AUTOMATION.FORM.RESET_MESSAGE') }}
-        </p>
-      </div>
-      <!-- Conditions Start -->
-      <section class="mb-5">
-        <label>
-          {{ $t('AUTOMATION.ADD.FORM.CONDITIONS.LABEL') }}
-        </label>
-        <ul
-          class="grid gap-4 list-none p-3 mb-4 outline outline-1 rounded-xl -outline-offset-1"
-          :class="
-            hasConditionErrors
-              ? 'outline-n-ruby-5 bg-n-ruby-2/50'
-              : 'outline-n-weak dark:outline-n-strong'
-          "
-        >
-          <template v-for="(condition, i) in automation.conditions" :key="i">
-            <ConditionRow
-              v-if="i === 0"
-              ref="conditionsRef"
-              v-model:attribute-key="automation.conditions[i].attribute_key"
-              v-model:filter-operator="automation.conditions[i].filter_operator"
-              v-model:values="automation.conditions[i].values"
-              :filter-types="filterTypes"
-              :show-query-operator="false"
-              @remove="removeFilter(i)"
-            />
-            <ConditionRow
-              v-else
-              ref="conditionsRef"
-              v-model:attribute-key="automation.conditions[i].attribute_key"
-              v-model:filter-operator="automation.conditions[i].filter_operator"
-              v-model:query-operator="
-                automation.conditions[i - 1].query_operator
-              "
-              v-model:values="automation.conditions[i].values"
-              :filter-types="filterTypes"
-              show-query-operator
-              @remove="removeFilter(i)"
-            />
-          </template>
-          <div>
-            <NextButton
-              icon="i-lucide-plus"
-              blue
-              faded
-              sm
-              :label="$t('AUTOMATION.ADD.CONDITION_BUTTON_LABEL')"
-              @click="appendNewCondition"
-            />
-          </div>
-        </ul>
-      </section>
-      <!-- Conditions End -->
-      <!-- Actions Start -->
-      <section>
-        <label>
-          {{ $t('AUTOMATION.ADD.FORM.ACTIONS.LABEL') }}
-        </label>
-        <ul
-          class="grid list-none p-3 mb-4 outline outline-1 rounded-xl -outline-offset-1 border-solid"
-          :class="
-            hasActionErrors
-              ? 'outline-n-ruby-5 bg-n-ruby-2/50'
-              : 'outline-n-weak dark:outline-n-strong'
-          "
-        >
-          <AutomationActionInput
-            v-for="(action, i) in automation.actions"
-            :key="i"
-            v-model="automation.actions[i]"
-            :action-types="automationActionTypes"
-            dropdown-max-height="max-h-[7.5rem]"
-            :dropdown-values="getActionDropdownValues(action.action_name)"
-            :show-action-input="
-              showActionInput(automationActionTypes, action.action_name)
-            "
-            :error-message="
-              errors[`action_${i}`]
-                ? $t(`AUTOMATION.ERRORS.${errors[`action_${i}`]}`)
-                : ''
-            "
-            :initial-file-name="
-              isEditMode ? getFileName(action, automation.files) : ''
-            "
-            @reset-action="resetAction(i)"
-            @remove-action="removeAction(i)"
-          />
-          <div class="pt-2">
-            <NextButton
-              icon="i-lucide-plus"
-              blue
-              faded
-              sm
-              :label="$t('AUTOMATION.ADD.ACTION_BUTTON_LABEL')"
-              @click="appendNewAction"
-            />
-          </div>
-        </ul>
-      </section>
-      <!-- Actions End -->
-      <div class="w-full mt-8">
-        <div class="flex flex-row justify-end w-full gap-2 px-0 py-4">
-          <NextButton
-            faded
-            slate
-            type="reset"
-            :label="$t(cancelKey)"
-            @click.prevent="close"
-          />
-          <NextButton
-            solid
-            blue
-            type="submit"
-            :label="$t(submitKey)"
-            @click="emitSaveAutomation"
-          />
-        </div>
-      </div>
-    </div>
-  </Dialog>
-</template>

app/javascript/dashboard/routes/dashboard/settings/automation/EditAutomationRule.vue

@@ -1,80 +1,345 @@
-<script setup>
-import { ref, watch } from 'vue';
-import { useMapGetter } from 'dashboard/composables/store';
+<script>
+import { mapGetters } from 'vuex';
 import { useAutomation } from 'dashboard/composables/useAutomation';
 import { useEditableAutomation } from 'dashboard/composables/useEditableAutomation';
-import AutomationRuleForm from './AutomationRuleForm.vue';
-import { AUTOMATION_ACTION_TYPES } from './constants';
+import FilterInputBox from 'dashboard/components/widgets/FilterInput/Index.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import AutomationActionInput from 'dashboard/components/widgets/AutomationActionInput.vue';
+import {
+  getFileName,
+  generateAutomationPayload,
+  getAttributes,
+  getInputType,
+  getOperators,
+  getCustomAttributeType,
+  showActionInput,
+} from 'dashboard/helper/automationHelper';
+import { validateAutomation } from 'dashboard/helper/validations';
 
-const props = defineProps({
-  selectedResponse: {
-    type: Object,
-    default: () => ({}),
+import { AUTOMATION_RULE_EVENTS, AUTOMATION_ACTION_TYPES } from './constants';
+
+export default {
+  components: {
+    FilterInputBox,
+    NextButton,
+    AutomationActionInput,
   },
-});
-
-const emit = defineEmits(['saveAutomation']);
-
-const allCustomAttributes = useMapGetter('attributes/getAttributes');
-const formRef = ref(null);
-
-const {
-  automation,
-  automationTypes,
-  onEventChange,
-  getConditionDropdownValues,
-  appendNewCondition,
-  appendNewAction,
-  removeFilter,
-  removeAction,
-  resetAction,
-  getActionDropdownValues,
-  manifestCustomAttributes,
-} = useAutomation();
-
-const { formatAutomation } = useEditableAutomation();
-
-const open = () => formRef.value?.open();
-const close = () => formRef.value?.close();
-
-const onSave = (payload, mode) => {
-  emit('saveAutomation', payload, mode);
-};
-
-watch(
-  () => props.selectedResponse,
-  value => {
-    if (!value?.conditions) return;
-
-    manifestCustomAttributes();
-
-    automation.value = formatAutomation(
-      value,
-      allCustomAttributes.value,
+  props: {
+    onClose: {
+      type: Function,
+      default: () => {},
+    },
+    selectedResponse: {
+      type: Object,
+      default: () => {},
+    },
+  },
+  emits: ['saveAutomation'],
+  setup() {
+    const {
+      automation,
       automationTypes,
-      AUTOMATION_ACTION_TYPES
+      onEventChange,
+      getConditionDropdownValues,
+      appendNewCondition,
+      appendNewAction,
+      removeFilter,
+      removeAction,
+      resetFilter,
+      resetAction,
+      getActionDropdownValues,
+      manifestCustomAttributes,
+    } = useAutomation();
+    const { formatAutomation } = useEditableAutomation();
+    return {
+      automation,
+      automationTypes,
+      onEventChange,
+      getConditionDropdownValues,
+      appendNewCondition,
+      appendNewAction,
+      removeFilter,
+      removeAction,
+      resetFilter,
+      resetAction,
+      getActionDropdownValues,
+      formatAutomation,
+      manifestCustomAttributes,
+    };
+  },
+  data() {
+    return {
+      automationRuleEvent: AUTOMATION_RULE_EVENTS[0].key,
+      automationMutated: false,
+      show: true,
+      showDeleteConfirmationModal: false,
+      allCustomAttributes: [],
+      mode: 'edit',
+      errors: {},
+    };
+  },
+  computed: {
+    ...mapGetters({
+      accountId: 'getCurrentAccountId',
+      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
+    }),
+    automationRuleEvents() {
+      return AUTOMATION_RULE_EVENTS.map(event => ({
+        ...event,
+        value: this.$t(`AUTOMATION.EVENTS.${event.value}`),
+      }));
+    },
+    hasAutomationMutated() {
+      if (
+        this.automation.conditions[0].values ||
+        this.automation.actions[0].action_params.length
+      )
+        return true;
+      return false;
+    },
+    automationActionTypes() {
+      const actionTypes = this.isFeatureEnabled('sla')
+        ? AUTOMATION_ACTION_TYPES
+        : AUTOMATION_ACTION_TYPES.filter(({ key }) => key !== 'add_sla');
+
+      return actionTypes.map(action => ({
+        ...action,
+        label: this.$t(`AUTOMATION.ACTIONS.${action.label}`),
+      }));
+    },
+  },
+  mounted() {
+    this.manifestCustomAttributes();
+    this.allCustomAttributes = this.$store.getters['attributes/getAttributes'];
+
+    this.automation = this.formatAutomation(
+      this.selectedResponse,
+      this.allCustomAttributes,
+      this.automationTypes,
+      this.automationActionTypes
     );
   },
-  { immediate: true }
-);
+  methods: {
+    getFileName,
+    getAttributes,
+    getInputType,
+    getOperators,
+    getCustomAttributeType,
+    showActionInput,
+    isFeatureEnabled(flag) {
+      return this.isFeatureEnabledonAccount(this.accountId, flag);
+    },
+    emitSaveAutomation() {
+      this.errors = validateAutomation(this.automation);
+      if (Object.keys(this.errors).length === 0) {
+        const automation = generateAutomationPayload(this.automation);
+        this.$emit('saveAutomation', automation, this.mode);
+      }
+    },
+    getTranslatedAttributes(type, event) {
+      return getAttributes(type, event).map(attribute => {
+        // Skip translation
+        // 1. If customAttributeType key is present then its rendering attributes from API
+        // 2. If contact_custom_attribute or conversation_custom_attribute is present then its rendering section title
+        const skipTranslation =
+          attribute.customAttributeType ||
+          [
+            'contact_custom_attribute',
+            'conversation_custom_attribute',
+          ].includes(attribute.key);
 
-defineExpose({ open, close });
+        return {
+          ...attribute,
+          name: skipTranslation
+            ? attribute.name
+            : this.$t(`AUTOMATION.ATTRIBUTES.${attribute.name}`),
+        };
+      });
+    },
+  },
+};
 </script>
 
 <template>
-  <AutomationRuleForm
-    ref="formRef"
-    v-model:automation="automation"
-    mode="edit"
-    :automation-types="automationTypes"
-    :get-condition-dropdown-values="getConditionDropdownValues"
-    :get-action-dropdown-values="getActionDropdownValues"
-    :append-new-condition="appendNewCondition"
-    :append-new-action="appendNewAction"
-    :remove-filter="removeFilter"
-    :remove-action="removeAction"
-    :reset-action="resetAction"
-    :on-event-change="onEventChange"
-    @save="onSave"
-  />
+  <div>
+    <woot-modal-header :header-title="$t('AUTOMATION.EDIT.TITLE')" />
+    <div class="flex flex-col modal-content">
+      <div v-if="automation" class="w-full">
+        <woot-input
+          v-model="automation.name"
+          :label="$t('AUTOMATION.ADD.FORM.NAME.LABEL')"
+          type="text"
+          :class="{ error: errors.name }"
+          :error="errors.name ? $t('AUTOMATION.ADD.FORM.NAME.ERROR') : ''"
+          :placeholder="$t('AUTOMATION.ADD.FORM.NAME.PLACEHOLDER')"
+        />
+        <woot-input
+          v-model="automation.description"
+          :label="$t('AUTOMATION.ADD.FORM.DESC.LABEL')"
+          type="text"
+          :class="{ error: errors.description }"
+          :error="
+            errors.description ? $t('AUTOMATION.ADD.FORM.DESC.ERROR') : ''
+          "
+          :placeholder="$t('AUTOMATION.ADD.FORM.DESC.PLACEHOLDER')"
+        />
+        <div class="event_wrapper">
+          <label :class="{ error: errors.event_name }">
+            {{ $t('AUTOMATION.ADD.FORM.EVENT.LABEL') }}
+            <select
+              v-model="automation.event_name"
+              @change="onEventChange(automation)"
+            >
+              <option
+                v-for="event in automationRuleEvents"
+                :key="event.key"
+                :value="event.key"
+              >
+                {{ event.value }}
+              </option>
+            </select>
+            <span v-if="errors.event_name" class="message">
+              {{ $t('AUTOMATION.ADD.FORM.EVENT.ERROR') }}
+            </span>
+          </label>
+        </div>
+        <!-- // Conditions Start -->
+        <section>
+          <label>
+            {{ $t('AUTOMATION.ADD.FORM.CONDITIONS.LABEL') }}
+          </label>
+          <div
+            class="w-full p-4 mb-4 border border-solid rounded-lg bg-n-slate-2 dark:bg-n-solid-2 border-n-strong"
+          >
+            <FilterInputBox
+              v-for="(condition, i) in automation.conditions"
+              :key="i"
+              v-model="automation.conditions[i]"
+              :filter-attributes="
+                getTranslatedAttributes(automationTypes, automation.event_name)
+              "
+              :input-type="
+                getInputType(
+                  allCustomAttributes,
+                  automationTypes,
+                  automation,
+                  automation.conditions[i].attribute_key
+                )
+              "
+              :operators="
+                getOperators(
+                  allCustomAttributes,
+                  automationTypes,
+                  automation,
+                  mode,
+                  automation.conditions[i].attribute_key
+                )
+              "
+              :dropdown-values="
+                getConditionDropdownValues(
+                  automation.conditions[i].attribute_key
+                )
+              "
+              :custom-attribute-type="
+                getCustomAttributeType(
+                  automationTypes,
+                  automation,
+                  automation.conditions[i].attribute_key
+                )
+              "
+              :show-query-operator="i !== automation.conditions.length - 1"
+              :error-message="
+                errors[`condition_${i}`]
+                  ? $t(`AUTOMATION.ERRORS.${errors[`condition_${i}`]}`)
+                  : ''
+              "
+              @reset-filter="resetFilter(i, automation.conditions[i])"
+              @remove-filter="removeFilter(i)"
+            />
+            <div class="mt-4">
+              <NextButton
+                icon="i-lucide-plus"
+                blue
+                faded
+                sm
+                :label="$t('AUTOMATION.ADD.CONDITION_BUTTON_LABEL')"
+                @click="appendNewCondition"
+              />
+            </div>
+          </div>
+        </section>
+        <!-- // Conditions End -->
+        <!-- // Actions Start -->
+        <section>
+          <label>
+            {{ $t('AUTOMATION.ADD.FORM.ACTIONS.LABEL') }}
+          </label>
+          <div
+            class="w-full p-4 mb-4 border border-solid rounded-lg bg-n-slate-2 dark:bg-n-solid-2 border-n-strong"
+          >
+            <AutomationActionInput
+              v-for="(action, i) in automation.actions"
+              :key="i"
+              v-model="automation.actions[i]"
+              :action-types="automationActionTypes"
+              :dropdown-values="getActionDropdownValues(action.action_name)"
+              :show-action-input="
+                showActionInput(automationActionTypes, action.action_name)
+              "
+              :error-message="
+                errors[`action_${i}`]
+                  ? $t(`AUTOMATION.ERRORS.${errors[`action_${i}`]}`)
+                  : ''
+              "
+              :initial-file-name="getFileName(action, automation.files)"
+              @reset-action="resetAction(i)"
+              @remove-action="removeAction(i)"
+            />
+            <div class="mt-4">
+              <NextButton
+                icon="i-lucide-plus"
+                blue
+                faded
+                sm
+                :label="$t('AUTOMATION.ADD.ACTION_BUTTON_LABEL')"
+                @click="appendNewAction"
+              />
+            </div>
+          </div>
+        </section>
+        <!-- // Actions End -->
+        <div class="w-full">
+          <div class="flex flex-row justify-end w-full gap-2 px-0 py-2">
+            <NextButton
+              faded
+              slate
+              type="reset"
+              :label="$t('AUTOMATION.EDIT.CANCEL_BUTTON_TEXT')"
+              @click.prevent="onClose"
+            />
+            <NextButton
+              solid
+              blue
+              type="submit"
+              :label="$t('AUTOMATION.EDIT.SUBMIT')"
+              @click="emitSaveAutomation"
+            />
+          </div>
+        </div>
+      </div>
+    </div>
+  </div>
 </template>
+
+<style lang="scss" scoped>
+.event_wrapper {
+  select {
+    @apply m-0;
+  }
+  .info-message {
+    @apply text-xs text-n-teal-10  text-right;
+  }
+
+  @apply mb-6;
+}
+</style>

app/javascript/dashboard/routes/dashboard/settings/automation/Index.vue

@@ -16,8 +16,8 @@ const { t } = useI18n();
 const confirmDialog = ref(null);
 
 const loading = ref({});
-const addDialogRef = ref(null);
-const editDialogRef = ref(null);
+const showAddPopup = ref(false);
+const showEditPopup = ref(false);
 const showDeleteConfirmationPopup = ref(false);
 const selectedAutomation = ref({});
 const toggleModalTitle = ref(t('AUTOMATION.TOGGLE.ACTIVATION_TITLE'));
@@ -57,18 +57,18 @@ onMounted(() => {
 });
 
 const openAddPopup = () => {
-  addDialogRef.value?.open();
+  showAddPopup.value = true;
 };
 const hideAddPopup = () => {
-  addDialogRef.value?.close();
+  showAddPopup.value = false;
 };
 
 const openEditPopup = response => {
-  selectedAutomation.value = { ...response };
-  editDialogRef.value?.open();
+  selectedAutomation.value = response;
+  showEditPopup.value = true;
 };
 const hideEditPopup = () => {
-  editDialogRef.value?.close();
+  showEditPopup.value = false;
 };
 
 const openDeletePopup = response => {
@@ -221,7 +221,17 @@ const tableHeaders = computed(() => {
       </table>
     </template>
 
-    <AddAutomationRule ref="addDialogRef" @save-automation="submitAutomation" />
+    <woot-modal
+      v-model:show="showAddPopup"
+      size="medium"
+      :on-close="hideAddPopup"
+    >
+      <AddAutomationRule
+        v-if="showAddPopup"
+        :on-close="hideAddPopup"
+        @save-automation="submitAutomation"
+      />
+    </woot-modal>
 
     <woot-delete-modal
       v-model:show="showDeleteConfirmationPopup"
@@ -234,11 +244,18 @@ const tableHeaders = computed(() => {
       :reject-text="deleteRejectText"
     />
 
-    <EditAutomationRule
-      ref="editDialogRef"
-      :selected-response="selectedAutomation"
-      @save-automation="submitAutomation"
-    />
+    <woot-modal
+      v-model:show="showEditPopup"
+      size="medium"
+      :on-close="hideEditPopup"
+    >
+      <EditAutomationRule
+        v-if="showEditPopup"
+        :on-close="hideEditPopup"
+        :selected-response="selectedAutomation"
+        @save-automation="submitAutomation"
+      />
+    </woot-modal>
     <woot-confirm-modal
       ref="confirmDialog"
       :title="toggleModalTitle"

app/javascript/dashboard/routes/dashboard/settings/inbox/AddAgents.vue

@@ -5,7 +5,6 @@ import { useAlert } from 'dashboard/composables';
 
 import InboxMembersAPI from '../../../../api/inboxMembers';
 import NextButton from 'dashboard/components-next/button/Button.vue';
-import TagInput from 'dashboard/components-next/taginput/TagInput.vue';
 import router from '../../../index';
 import PageHeader from '../SettingsSubPageHeader.vue';
 import { useVuelidate } from '@vuelidate/core';
@@ -14,12 +13,11 @@ export default {
   components: {
     PageHeader,
     NextButton,
-    TagInput,
   },
   validations: {
-    selectedAgentIds: {
+    selectedAgents: {
       isEmpty() {
-        return !!this.selectedAgentIds.length;
+        return !!this.selectedAgents.length;
       },
     },
   },
@@ -28,7 +26,7 @@ export default {
   },
   data() {
     return {
-      selectedAgentIds: [],
+      selectedAgents: [],
       isCreating: false,
     };
   },
@@ -36,43 +34,18 @@ export default {
     ...mapGetters({
       agentList: 'agents/getAgents',
     }),
-    selectedAgentNames() {
-      return this.selectedAgentIds.map(
-        id => this.agentList.find(a => a.id === id)?.name ?? ''
-      );
-    },
-    agentMenuItems() {
-      return this.agentList
-        .filter(({ id }) => !this.selectedAgentIds.includes(id))
-        .map(({ id, name, thumbnail, avatar_url }) => ({
-          label: name,
-          value: id,
-          action: 'select',
-          thumbnail: { name, src: thumbnail || avatar_url || '' },
-        }));
-    },
   },
   mounted() {
     this.$store.dispatch('agents/get');
   },
   methods: {
-    handleAgentAdd({ value }) {
-      if (!this.selectedAgentIds.includes(value)) {
-        this.selectedAgentIds.push(value);
-      }
-    },
-    handleAgentRemove(index) {
-      this.selectedAgentIds.splice(index, 1);
-    },
     async addAgents() {
       this.isCreating = true;
       const inboxId = this.$route.params.inbox_id;
+      const selectedAgents = this.selectedAgents.map(x => x.id);
 
       try {
-        await InboxMembersAPI.update({
-          inboxId,
-          agentList: this.selectedAgentIds,
-        });
+        await InboxMembersAPI.update({ inboxId, agentList: selectedAgents });
         router.replace({
           name: 'settings_inbox_finish',
           params: {
@@ -99,23 +72,25 @@ export default {
         />
       </div>
       <div>
-        <div class="w-full mb-4">
-          <label :class="{ error: v$.selectedAgentIds.$error }">
+        <div class="w-full">
+          <label :class="{ error: v$.selectedAgents.$error }">
             {{ $t('INBOX_MGMT.ADD.AGENTS.TITLE') }}
-            <div
-              class="rounded-xl outline outline-1 -outline-offset-1 outline-n-weak hover:outline-n-strong px-2 py-2"
-            >
-              <TagInput
-                :model-value="selectedAgentNames"
-                :placeholder="$t('INBOX_MGMT.ADD.AGENTS.PICK_AGENTS')"
-                :menu-items="agentMenuItems"
-                show-dropdown
-                skip-label-dedup
-                @add="handleAgentAdd"
-                @remove="handleAgentRemove"
-              />
-            </div>
-            <span v-if="v$.selectedAgentIds.$error" class="message">
+            <multiselect
+              v-model="selectedAgents"
+              :options="agentList"
+              track-by="id"
+              label="name"
+              multiple
+              :close-on-select="false"
+              :clear-on-select="false"
+              hide-selected
+              selected-label
+              :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
+              :deselect-label="$t('FORMS.MULTISELECT.ENTER_TO_REMOVE')"
+              :placeholder="$t('INBOX_MGMT.ADD.AGENTS.PICK_AGENTS')"
+              @select="v$.selectedAgents.$touch"
+            />
+            <span v-if="v$.selectedAgents.$error" class="message">
               {{ $t('INBOX_MGMT.ADD.AGENTS.VALIDATION_ERROR') }}
             </span>
           </label>

app/javascript/dashboard/routes/dashboard/settings/inbox/channels/Facebook.vue

@@ -12,7 +12,6 @@ import PageHeader from '../../SettingsSubPageHeader.vue';
 import router from '../../../../index';
 import { useBranding } from 'shared/composables/useBranding';
 import NextButton from 'dashboard/components-next/button/Button.vue';
-import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
 
 import { loadScript } from 'dashboard/helper/DOMHelpers';
 import * as Sentry from '@sentry/vue';
@@ -22,7 +21,6 @@ export default {
     LoadingState,
     PageHeader,
     NextButton,
-    ComboBox,
   },
   setup() {
     const { accountId } = useAccount();
@@ -69,12 +67,6 @@ export default {
     getSelectablePages() {
       return this.pageList.filter(item => !item.exists);
     },
-    comboBoxPageOptions() {
-      return this.getSelectablePages.map(({ id, name }) => ({
-        value: id,
-        label: name,
-      }));
-    },
   },
 
   mounted() {
@@ -102,16 +94,9 @@ export default {
       }
     },
 
-    setPageName(pageId) {
-      const page = this.pageList.find(p => p.id === pageId);
-      if (page) {
-        this.selectedPage = page;
-        this.pageName = page.name;
-      } else {
-        this.selectedPage = { name: null, id: null };
-        this.pageName = '';
-      }
+    setPageName({ name }) {
       this.v$.selectedPage.$touch();
+      this.pageName = name;
     },
 
     initChannelAuth(channel) {
@@ -260,20 +245,23 @@ export default {
           />
         </div>
         <div class="w-3/5">
-          <div class="w-full mb-2">
+          <div class="w-full">
             <div class="input-wrap" :class="{ error: v$.selectedPage.$error }">
-              <span class="text-n-slate-12 text-start">
-                {{ $t('INBOX_MGMT.ADD.FB.CHOOSE_PAGE') }}
-              </span>
-              <ComboBox
-                :model-value="selectedPage.id"
-                :options="comboBoxPageOptions"
+              {{ $t('INBOX_MGMT.ADD.FB.CHOOSE_PAGE') }}
+              <multiselect
+                v-model="selectedPage"
+                close-on-select
+                allow-empty
+                :options="getSelectablePages"
+                track-by="id"
+                label="name"
+                :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
+                :deselect-label="$t('FORMS.MULTISELECT.ENTER_TO_REMOVE')"
                 :placeholder="$t('INBOX_MGMT.ADD.FB.PICK_A_VALUE')"
-                :has-error="v$.selectedPage.$error"
-                class="[&>div>button]:!bg-n-alpha-black2 mt-1"
-                @update:model-value="setPageName"
+                selected-label
+                @select="setPageName"
               />
-              <span v-if="v$.selectedPage.$error" class="message mt-0.5">
+              <span v-if="v$.selectedPage.$error" class="message">
                 {{ $t('INBOX_MGMT.ADD.FB.CHOOSE_PLACEHOLDER') }}
               </span>
             </div>

app/javascript/dashboard/routes/dashboard/settings/inbox/settingsPage/CollaboratorsPage.vue

@@ -1,321 +1,122 @@
-<script setup>
-import { ref, computed, watch, onMounted } from 'vue';
-import { useStore } from 'vuex';
-import { useRoute, useRouter } from 'vue-router';
-import { vOnClickOutside } from '@vueuse/components';
+<script>
+import { mapGetters } from 'vuex';
 import { useVuelidate } from '@vuelidate/core';
 import { minValue } from '@vuelidate/validators';
 import { useAlert } from 'dashboard/composables';
 import { useConfig } from 'dashboard/composables/useConfig';
 import SettingsSection from '../../../../../components/SettingsSection.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';
-import Switch from 'dashboard/components-next/switch/Switch.vue';
-import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
-import assignmentPoliciesAPI from 'dashboard/api/assignmentPolicies';
-import { useI18n } from 'vue-i18n';
 
-const props = defineProps({
-  inbox: {
-    type: Object,
-    default: () => ({}),
+export default {
+  components: {
+    SettingsSection,
+    NextButton,
   },
-});
-
-const store = useStore();
-const route = useRoute();
-const router = useRouter();
-const { t } = useI18n();
-const { isEnterprise } = useConfig();
-
-const selectedAgents = ref([]);
-const isAgentListUpdating = ref(false);
-const enableAutoAssignment = ref(false);
-const maxAssignmentLimit = ref(null);
-const assignmentPolicy = ref(null);
-const isLoadingPolicy = ref(false);
-const isDeletingPolicy = ref(false);
-const showDeleteConfirmModal = ref(false);
-const availablePolicies = ref([]);
-const isLoadingPolicies = ref(false);
-const showPolicyDropdown = ref(false);
-const isLinkingPolicy = ref(false);
-
-const agentList = computed(() => store.getters['agents/getAgents']);
-
-const isFeatureEnabled = feature => {
-  const accountId = Number(route.params.accountId);
-  return store.getters['accounts/isFeatureEnabledonAccount'](
-    accountId,
-    feature
-  );
-};
-
-const hasAdvancedAssignment = computed(() => {
-  return isFeatureEnabled('advanced_assignment');
-});
-
-const hasAssignmentV2 = computed(() => {
-  return isFeatureEnabled('assignment_v2');
-});
-
-const showAdvancedAssignmentUI = computed(() => {
-  return hasAdvancedAssignment.value && hasAssignmentV2.value;
-});
-
-const assignmentOrderLabel = computed(() => {
-  if (!assignmentPolicy.value) return '';
-  const priority = assignmentPolicy.value.conversation_priority;
-  if (priority === 'earliest_created') {
-    return t('INBOX_MGMT.ASSIGNMENT.PRIORITY.EARLIEST_CREATED');
-  }
-  if (priority === 'longest_waiting') {
-    return t('INBOX_MGMT.ASSIGNMENT.PRIORITY.LONGEST_WAITING');
-  }
-  return priority;
-});
-
-const assignmentMethodLabel = computed(() => {
-  if (!assignmentPolicy.value) return '';
-  const order = assignmentPolicy.value.assignment_order;
-  if (order === 'round_robin') {
-    return t('INBOX_MGMT.ASSIGNMENT.METHOD.ROUND_ROBIN');
-  }
-  if (order === 'balanced') {
-    return t('INBOX_MGMT.ASSIGNMENT.METHOD.BALANCED');
-  }
-  return order;
-});
-
-// Vuelidate validation rules
-const rules = {
-  maxAssignmentLimit: {
-    minValue: minValue(1),
+  props: {
+    inbox: {
+      type: Object,
+      default: () => ({}),
+    },
   },
-};
+  setup() {
+    const { isEnterprise } = useConfig();
 
-const v$ = useVuelidate(rules, { maxAssignmentLimit });
-
-const maxAssignmentLimitErrors = computed(() => {
-  if (v$.value.maxAssignmentLimit.$error) {
-    return t('INBOX_MGMT.AUTO_ASSIGNMENT.MAX_ASSIGNMENT_LIMIT_RANGE_ERROR');
-  }
-  return '';
-});
-
-const fetchAttachedAgents = async () => {
-  try {
-    const response = await store.dispatch('inboxMembers/get', {
-      inboxId: props.inbox.id,
-    });
-    const {
-      data: { payload: inboxMembers },
-    } = response;
-    selectedAgents.value = inboxMembers;
-  } catch (error) {
-    //  Handle error
-  }
-};
-
-const fetchAssignmentPolicy = async () => {
-  if (!props.inbox.id) return;
-
-  isLoadingPolicy.value = true;
-  try {
-    const response = await assignmentPoliciesAPI.getInboxPolicy(props.inbox.id);
-    assignmentPolicy.value = response.data;
-  } catch (error) {
-    // No policy attached, which is fine
-    assignmentPolicy.value = null;
-  } finally {
-    isLoadingPolicy.value = false;
-  }
-};
-
-const fetchAvailablePolicies = async () => {
-  isLoadingPolicies.value = true;
-  try {
-    const response = await assignmentPoliciesAPI.get();
-    availablePolicies.value = response.data;
-  } catch (error) {
-    availablePolicies.value = [];
-  } finally {
-    isLoadingPolicies.value = false;
-  }
-};
-
-const linkPolicyToInbox = async policy => {
-  isLinkingPolicy.value = true;
-  try {
-    await assignmentPoliciesAPI.setInboxPolicy(props.inbox.id, policy.id);
-    assignmentPolicy.value = policy;
-    showPolicyDropdown.value = false;
-    useAlert(t('INBOX_MGMT.ASSIGNMENT.LINK_SUCCESS'));
-  } catch (error) {
-    useAlert(t('INBOX_MGMT.ASSIGNMENT.LINK_ERROR'));
-  } finally {
-    isLinkingPolicy.value = false;
-  }
-};
-
-const navigateToAssignmentPolicies = () => {
-  const accountId = route.params.accountId;
-  router.push({
-    name: 'agent_assignment_policy_index',
-    params: { accountId },
-  });
-};
-
-const policyMenuItems = computed(() => {
-  const items = availablePolicies.value.map(policy => ({
-    action: 'select_policy',
-    value: policy.id,
-    label: policy.name,
-    icon: 'i-lucide-zap',
-    policy,
-  }));
-
-  items.push({
-    action: 'view_all',
-    value: 'view_all',
-    label: t('INBOX_MGMT.ASSIGNMENT.VIEW_ALL_POLICIES'),
-    icon: 'i-lucide-arrow-right',
-  });
-
-  return items;
-});
-
-const handlePolicyMenuAction = ({ action, policy }) => {
-  if (action === 'select_policy' && policy) {
-    linkPolicyToInbox(policy);
-  } else if (action === 'view_all') {
-    navigateToAssignmentPolicies();
-  }
-  showPolicyDropdown.value = false;
-};
-
-const togglePolicyDropdown = () => {
-  if (!showPolicyDropdown.value && availablePolicies.value.length === 0) {
-    fetchAvailablePolicies();
-  }
-  showPolicyDropdown.value = !showPolicyDropdown.value;
-};
-
-const closePolicyDropdown = () => {
-  showPolicyDropdown.value = false;
-};
-
-const handleToggleAutoAssignment = async () => {
-  try {
-    const payload = {
-      id: props.inbox.id,
-      formData: false,
-      enable_auto_assignment: enableAutoAssignment.value,
+    return { v$: useVuelidate(), isEnterprise };
+  },
+  data() {
+    return {
+      selectedAgents: [],
+      isAgentListUpdating: false,
+      enableAutoAssignment: false,
+      maxAssignmentLimit: null,
     };
-    await store.dispatch('inboxes/updateInbox', payload);
-    useAlert(t('INBOX_MGMT.EDIT.API.SUCCESS_MESSAGE'));
-  } catch (error) {
-    useAlert(t('INBOX_MGMT.EDIT.API.ERROR_MESSAGE'));
-  }
-};
-
-const updateAgents = async () => {
-  const agentListIds = selectedAgents.value.map(el => el.id);
-  isAgentListUpdating.value = true;
-  try {
-    await store.dispatch('inboxMembers/create', {
-      inboxId: props.inbox.id,
-      agentList: agentListIds,
-    });
-    useAlert(t('AGENT_MGMT.EDIT.API.SUCCESS_MESSAGE'));
-  } catch (error) {
-    useAlert(t('AGENT_MGMT.EDIT.API.ERROR_MESSAGE'));
-  }
-  isAgentListUpdating.value = false;
-};
-
-const updateInbox = async () => {
-  try {
-    const payload = {
-      id: props.inbox.id,
-      formData: false,
-      enable_auto_assignment: enableAutoAssignment.value,
-      auto_assignment_config: {
-        max_assignment_limit: maxAssignmentLimit.value,
+  },
+  computed: {
+    ...mapGetters({
+      agentList: 'agents/getAgents',
+    }),
+    maxAssignmentLimitErrors() {
+      if (this.v$.maxAssignmentLimit.$error) {
+        return this.$t(
+          'INBOX_MGMT.AUTO_ASSIGNMENT.MAX_ASSIGNMENT_LIMIT_RANGE_ERROR'
+        );
+      }
+      return '';
+    },
+  },
+  watch: {
+    inbox() {
+      this.setDefaults();
+    },
+  },
+  mounted() {
+    this.setDefaults();
+  },
+  methods: {
+    setDefaults() {
+      this.enableAutoAssignment = this.inbox.enable_auto_assignment;
+      this.maxAssignmentLimit =
+        this.inbox?.auto_assignment_config?.max_assignment_limit || null;
+      this.fetchAttachedAgents();
+    },
+    async fetchAttachedAgents() {
+      try {
+        const response = await this.$store.dispatch('inboxMembers/get', {
+          inboxId: this.inbox.id,
+        });
+        const {
+          data: { payload: inboxMembers },
+        } = response;
+        this.selectedAgents = inboxMembers;
+      } catch (error) {
+        //  Handle error
+      }
+    },
+    handleEnableAutoAssignment() {
+      this.updateInbox();
+    },
+    async updateAgents() {
+      const agentList = this.selectedAgents.map(el => el.id);
+      this.isAgentListUpdating = true;
+      try {
+        await this.$store.dispatch('inboxMembers/create', {
+          inboxId: this.inbox.id,
+          agentList,
+        });
+        useAlert(this.$t('AGENT_MGMT.EDIT.API.SUCCESS_MESSAGE'));
+      } catch (error) {
+        useAlert(this.$t('AGENT_MGMT.EDIT.API.ERROR_MESSAGE'));
+      }
+      this.isAgentListUpdating = false;
+    },
+    async updateInbox() {
+      try {
+        const payload = {
+          id: this.inbox.id,
+          formData: false,
+          enable_auto_assignment: this.enableAutoAssignment,
+          auto_assignment_config: {
+            max_assignment_limit: this.maxAssignmentLimit,
+          },
+        };
+        await this.$store.dispatch('inboxes/updateInbox', payload);
+        useAlert(this.$t('INBOX_MGMT.EDIT.API.SUCCESS_MESSAGE'));
+      } catch (error) {
+        useAlert(this.$t('INBOX_MGMT.EDIT.API.SUCCESS_MESSAGE'));
+      }
+    },
+  },
+  validations: {
+    selectedAgents: {
+      isEmpty() {
+        return !!this.selectedAgents.length;
       },
-    };
-    await store.dispatch('inboxes/updateInbox', payload);
-    useAlert(t('INBOX_MGMT.EDIT.API.SUCCESS_MESSAGE'));
-  } catch (error) {
-    useAlert(t('INBOX_MGMT.EDIT.API.ERROR_MESSAGE'));
-  }
+    },
+    maxAssignmentLimit: {
+      minValue: minValue(1),
+    },
+  },
 };
-
-const navigateToCreatePolicy = () => {
-  const accountId = route.params.accountId;
-  router.push({
-    name: 'agent_assignment_policy_create',
-    params: { accountId },
-    query: { inboxId: props.inbox.id },
-  });
-};
-
-const navigateToAssignmentPolicyEdit = () => {
-  if (!assignmentPolicy.value?.id) return;
-  const accountId = route.params.accountId;
-  router.push({
-    name: 'agent_assignment_policy_edit',
-    params: { accountId, id: assignmentPolicy.value.id },
-  });
-};
-
-const navigateToBilling = () => {
-  const accountId = route.params.accountId;
-  router.push({
-    name: 'billing_settings_index',
-    params: { accountId },
-  });
-};
-
-const confirmDeletePolicy = () => {
-  showDeleteConfirmModal.value = true;
-};
-
-const cancelDeletePolicy = () => {
-  showDeleteConfirmModal.value = false;
-};
-
-const deleteAssignmentPolicy = async () => {
-  if (isDeletingPolicy.value) return;
-  isDeletingPolicy.value = true;
-  try {
-    await assignmentPoliciesAPI.removeInboxPolicy(props.inbox.id);
-    assignmentPolicy.value = null;
-    showDeleteConfirmModal.value = false;
-    useAlert(t('INBOX_MGMT.ASSIGNMENT_POLICY.DELETE_SUCCESS'));
-  } catch (error) {
-    useAlert(t('INBOX_MGMT.ASSIGNMENT_POLICY.DELETE_ERROR'));
-  } finally {
-    isDeletingPolicy.value = false;
-  }
-};
-
-const setDefaults = () => {
-  enableAutoAssignment.value = props.inbox.enable_auto_assignment;
-  maxAssignmentLimit.value =
-    props.inbox.auto_assignment_config?.max_assignment_limit || null;
-  fetchAttachedAgents();
-  if (showAdvancedAssignmentUI.value) {
-    fetchAssignmentPolicy();
-    fetchAvailablePolicies();
-  }
-};
-
-// Watch only inbox.id to avoid unnecessary refetches when other properties change
-watch(() => props.inbox.id, setDefaults);
-
-onMounted(() => {
-  setDefaults();
-});
 </script>
 
 <template>
@@ -337,6 +138,7 @@ onMounted(() => {
         selected-label
         :select-label="$t('FORMS.MULTISELECT.ENTER_TO_SELECT')"
         :deselect-label="$t('FORMS.MULTISELECT.ENTER_TO_REMOVE')"
+        @select="v$.selectedAgents.$touch"
       />
 
       <NextButton
@@ -350,325 +152,44 @@ onMounted(() => {
       :title="$t('INBOX_MGMT.SETTINGS_POPUP.AGENT_ASSIGNMENT')"
       :sub-title="$t('INBOX_MGMT.SETTINGS_POPUP.AGENT_ASSIGNMENT_SUB_TEXT')"
     >
-      <!-- New UI for assignment_v2 -->
-      <template v-if="hasAssignmentV2">
-        <div class="flex items-start gap-3">
-          <Switch
+      <label class="w-3/4 settings-item">
+        <div class="flex items-center gap-2">
+          <input
+            id="enableAutoAssignment"
             v-model="enableAutoAssignment"
-            class="flex-shrink-0 mt-0.5"
-            @change="handleToggleAutoAssignment"
+            type="checkbox"
+            @change="handleEnableAutoAssignment"
           />
-          <div class="flex-grow">
-            <label class="text-sm text-n-slate-12 font-medium mb-1">
-              {{ $t('INBOX_MGMT.ASSIGNMENT.ENABLE_AUTO_ASSIGNMENT') }}
-            </label>
-            <p class="text-sm text-n-slate-11">
-              {{ $t('INBOX_MGMT.ASSIGNMENT.DESCRIPTION') }}
-            </p>
-          </div>
+          <label for="enableAutoAssignment">
+            {{ $t('INBOX_MGMT.SETTINGS_POPUP.AUTO_ASSIGNMENT') }}
+          </label>
         </div>
 
-        <Transition
-          enter-active-class="transition-all duration-200 ease-out"
-          enter-from-class="opacity-0 -translate-y-2"
-          enter-to-class="opacity-100 translate-y-0"
-          leave-active-class="transition-all duration-150 ease-in"
-          leave-from-class="opacity-100 translate-y-0"
-          leave-to-class="opacity-0 -translate-y-2"
-        >
-          <div v-if="enableAutoAssignment" class="mt-6">
-            <!-- Policy Card - When policy is attached -->
-            <div
-              v-if="showAdvancedAssignmentUI && assignmentPolicy"
-              class="p-4 rounded-xl outline-1 outline-n-weak outline bg-n-solid-1 dark:bg-n-slate-1"
-            >
-              <div class="flex items-start gap-4">
-                <div
-                  class="flex-shrink-0 size-12 rounded-xl bg-n-slate-3 flex items-center justify-center"
-                >
-                  <span class="i-lucide-zap text-xl text-n-slate-11" />
-                </div>
-                <div class="flex-grow">
-                  <div class="flex items-start justify-between gap-4 mb-4">
-                    <div class="flex flex-col items-start">
-                      <span class="text-base font-medium text-n-slate-12 mb-1">
-                        {{ assignmentPolicy.name }}
-                      </span>
-                      <p class="text-sm text-n-slate-11">
-                        {{ $t('INBOX_MGMT.ASSIGNMENT.POLICY_LABEL') }}
-                      </p>
-                    </div>
-                    <NextButton
-                      icon="i-lucide-trash-2"
-                      ghost
-                      ruby
-                      sm
-                      @click="confirmDeletePolicy"
-                    />
-                  </div>
-
-                  <ul class="space-y-2 mb-6">
-                    <li class="flex items-center gap-2">
-                      <span
-                        class="w-1.5 h-1.5 rounded-full bg-n-slate-11 flex-shrink-0"
-                      />
-                      <span class="text-sm text-n-slate-12">
-                        {{ assignmentOrderLabel }}
-                      </span>
-                    </li>
-                    <li class="flex items-center gap-2">
-                      <span
-                        class="w-1.5 h-1.5 rounded-full bg-n-slate-11 flex-shrink-0"
-                      />
-                      <span class="text-sm text-n-slate-12">
-                        {{ assignmentMethodLabel }}
-                      </span>
-                    </li>
-                  </ul>
-
-                  <div class="w-full h-px my-4 bg-n-weak" />
-
-                  <NextButton
-                    :label="$t('INBOX_MGMT.ASSIGNMENT.CUSTOMIZE_POLICY')"
-                    icon="i-lucide-arrow-right"
-                    trailing-icon
-                    link
-                    class="mb-2"
-                    @click="navigateToAssignmentPolicyEdit"
-                  />
-                </div>
-              </div>
-            </div>
-
-            <!-- Default Policy - When no custom policy attached but feature enabled -->
-            <div
-              v-else-if="
-                showAdvancedAssignmentUI &&
-                !assignmentPolicy &&
-                !isLoadingPolicy
-              "
-              class="rounded-xl outline-1 outline-n-weak outline"
-            >
-              <!-- Default Policy Header -->
-              <div class="p-4">
-                <div class="flex items-start gap-4">
-                  <div
-                    class="flex-shrink-0 w-12 h-12 rounded-xl bg-n-slate-3 dark:bg-n-slate-4 flex items-center justify-center"
-                  >
-                    <i class="i-lucide-zap text-xl text-n-slate-11" />
-                  </div>
-                  <div class="flex-grow">
-                    <h4 class="text-base font-medium text-n-slate-12 mb-1">
-                      {{ $t('INBOX_MGMT.ASSIGNMENT.DEFAULT_POLICY_LINKED') }}
-                    </h4>
-                    <p class="text-sm text-n-slate-11">
-                      {{
-                        $t('INBOX_MGMT.ASSIGNMENT.DEFAULT_POLICY_DESCRIPTION')
-                      }}
-                    </p>
-                  </div>
-                </div>
-
-                <!-- Action Buttons -->
-                <div class="mt-5 flex items-center gap-3">
-                  <div
-                    v-if="!isLoadingPolicies && availablePolicies.length > 0"
-                    v-on-click-outside="closePolicyDropdown"
-                    class="relative"
-                  >
-                    <button
-                      type="button"
-                      class="inline-flex items-center gap-1.5 px-4 py-2 text-sm font-medium text-white bg-n-brand hover:bg-n-brand/90 rounded-lg transition-colors"
-                      @click="togglePolicyDropdown"
-                    >
-                      <i class="i-lucide-link text-sm" />
-                      {{ $t('INBOX_MGMT.ASSIGNMENT.LINK_EXISTING_POLICY') }}
-                      <i
-                        class="i-lucide-chevron-down text-sm transition-transform"
-                        :class="{ 'rotate-180': showPolicyDropdown }"
-                      />
-                    </button>
-
-                    <DropdownMenu
-                      v-if="showPolicyDropdown"
-                      class="top-full left-0 mt-2 min-w-72"
-                      :menu-items="policyMenuItems"
-                      :is-searching="isLoadingPolicies"
-                      @action="handlePolicyMenuAction"
-                    />
-                  </div>
-
-                  <button
-                    type="button"
-                    class="inline-flex items-center gap-1.5 px-4 py-2 text-sm font-medium text-n-slate-12 bg-n-slate-3 dark:bg-n-slate-4 hover:bg-n-slate-4 dark:hover:bg-n-slate-5 rounded-lg transition-colors"
-                    @click="navigateToCreatePolicy"
-                  >
-                    <i class="i-lucide-plus text-sm" />
-                    {{ $t('INBOX_MGMT.ASSIGNMENT.CREATE_NEW_POLICY') }}
-                  </button>
-                </div>
-              </div>
-
-              <!-- Default Rules Info -->
-              <div class="px-4 py-4 border-t border-n-weak bg-n-slate-2">
-                <div class="flex items-start gap-3">
-                  <i class="i-lucide-info text-base text-n-slate-10 mt-0.5" />
-                  <div>
-                    <p class="text-sm text-n-slate-11 mb-2">
-                      {{ $t('INBOX_MGMT.ASSIGNMENT.CURRENT_BEHAVIOR') }}
-                    </p>
-                    <ul class="space-y-1">
-                      <li class="flex items-center gap-2">
-                        <span
-                          class="w-1 h-1 rounded-full bg-n-slate-10 flex-shrink-0"
-                        />
-                        <span class="text-sm text-n-slate-11">
-                          {{ $t('INBOX_MGMT.ASSIGNMENT.DEFAULT_RULE_1') }}
-                        </span>
-                      </li>
-                      <li class="flex items-center gap-2">
-                        <span
-                          class="w-1 h-1 rounded-full bg-n-slate-10 flex-shrink-0"
-                        />
-                        <span class="text-sm text-n-slate-11">
-                          {{ $t('INBOX_MGMT.ASSIGNMENT.DEFAULT_RULE_2') }}
-                        </span>
-                      </li>
-                    </ul>
-                  </div>
-                </div>
-              </div>
-            </div>
-
-            <!-- Default Rules Card - Feature not enabled (no advanced_assignment) -->
-            <div
-              v-else-if="!showAdvancedAssignmentUI"
-              class="p-4 rounded-xl outline outline-1 outline-n-weak -outline-offset-1"
-            >
-              <div class="flex items-start gap-4">
-                <div
-                  class="flex-shrink-0 w-12 h-12 rounded-xl bg-n-slate-3 dark:bg-n-slate-4 flex items-center justify-center"
-                >
-                  <i class="i-lucide-zap text-xl text-n-slate-11" />
-                </div>
-                <div class="flex-grow">
-                  <h4 class="text-base font-medium text-n-slate-12 mb-1">
-                    {{ $t('INBOX_MGMT.ASSIGNMENT.DEFAULT_RULES_TITLE') }}
-                  </h4>
-                  <p class="text-sm text-n-slate-11 mb-4">
-                    {{ $t('INBOX_MGMT.ASSIGNMENT.DEFAULT_RULES_DESCRIPTION') }}
-                  </p>
-
-                  <ul class="space-y-2 mb-6">
-                    <li class="flex items-center gap-2">
-                      <span
-                        class="w-1.5 h-1.5 rounded-full bg-n-slate-11 flex-shrink-0"
-                      />
-                      <span class="text-sm font-medium text-n-slate-12">
-                        {{ $t('INBOX_MGMT.ASSIGNMENT.DEFAULT_RULE_1') }}
-                      </span>
-                    </li>
-                    <li class="flex items-center gap-2">
-                      <span
-                        class="w-1.5 h-1.5 rounded-full bg-n-slate-11 flex-shrink-0"
-                      />
-                      <span class="text-sm font-medium text-n-slate-12">
-                        {{ $t('INBOX_MGMT.ASSIGNMENT.DEFAULT_RULE_2') }}
-                      </span>
-                    </li>
-                  </ul>
-
-                  <div class="w-full h-px bg-n-weak my-4" />
-
-                  <!-- Upgrade prompt when advanced_assignment is not enabled -->
-                  <div v-if="!hasAdvancedAssignment">
-                    <p class="text-sm text-n-slate-11 mb-1">
-                      {{ $t('INBOX_MGMT.ASSIGNMENT.UPGRADE_PROMPT') }}
-                    </p>
-                    <NextButton
-                      :label="$t('INBOX_MGMT.ASSIGNMENT.UPGRADE_TO_BUSINESS')"
-                      icon="i-lucide-arrow-right"
-                      trailing-icon
-                      link
-                      @click="navigateToBilling"
-                    />
-                  </div>
-                </div>
-              </div>
-            </div>
-          </div>
-        </Transition>
-      </template>
-
-      <!-- Old UI for non-assignment_v2 -->
-      <template v-else>
-        <label class="w-3/4 settings-item">
-          <div class="flex items-center gap-2">
-            <input
-              id="enableAutoAssignment"
-              v-model="enableAutoAssignment"
-              type="checkbox"
-              @change="handleToggleAutoAssignment"
-            />
-            <label for="enableAutoAssignment">
-              {{ $t('INBOX_MGMT.SETTINGS_POPUP.AUTO_ASSIGNMENT') }}
-            </label>
-          </div>
-
-          <p class="pb-1 text-sm not-italic text-n-slate-11">
-            {{ $t('INBOX_MGMT.SETTINGS_POPUP.AUTO_ASSIGNMENT_SUB_TEXT') }}
-          </p>
-        </label>
-
-        <div v-if="enableAutoAssignment && isEnterprise" class="py-3">
-          <woot-input
-            v-model="maxAssignmentLimit"
-            type="number"
-            :class="{ error: v$.maxAssignmentLimit.$error }"
-            :error="maxAssignmentLimitErrors"
-            :label="$t('INBOX_MGMT.AUTO_ASSIGNMENT.MAX_ASSIGNMENT_LIMIT')"
-            @blur="v$.maxAssignmentLimit.$touch"
-          />
-
-          <p class="pb-1 text-sm not-italic text-n-slate-11">
-            {{ $t('INBOX_MGMT.AUTO_ASSIGNMENT.MAX_ASSIGNMENT_LIMIT_SUB_TEXT') }}
-          </p>
-
-          <NextButton
-            :label="$t('INBOX_MGMT.SETTINGS_POPUP.UPDATE')"
-            :disabled="v$.maxAssignmentLimit.$invalid"
-            @click="updateInbox"
-          />
-        </div>
-      </template>
-    </SettingsSection>
-
-    <woot-modal
-      v-if="showDeleteConfirmModal"
-      :show="showDeleteConfirmModal"
-      :on-close="cancelDeletePolicy"
-    >
-      <div class="p-6">
-        <h3 class="text-lg font-medium text-n-slate-12 mb-4">
-          {{ $t('INBOX_MGMT.ASSIGNMENT_POLICY.DELETE_CONFIRM_TITLE') }}
-        </h3>
-        <p class="text-sm text-n-slate-11 mb-6 ml-13">
-          {{ $t('INBOX_MGMT.ASSIGNMENT_POLICY.DELETE_CONFIRM_MESSAGE') }}
+        <p class="pb-1 text-sm not-italic text-n-slate-11">
+          {{ $t('INBOX_MGMT.SETTINGS_POPUP.AUTO_ASSIGNMENT_SUB_TEXT') }}
         </p>
-        <div class="flex justify-end gap-2">
-          <NextButton
-            color="slate"
-            :label="$t('INBOX_MGMT.ASSIGNMENT_POLICY.CANCEL')"
-            @click="cancelDeletePolicy"
-          />
-          <NextButton
-            color="ruby"
-            :label="$t('INBOX_MGMT.ASSIGNMENT_POLICY.CONFIRM_DELETE')"
-            :is-loading="isDeletingPolicy"
-            @click="deleteAssignmentPolicy"
-          />
-        </div>
+      </label>
+
+      <div v-if="enableAutoAssignment && isEnterprise" class="py-3">
+        <woot-input
+          v-model="maxAssignmentLimit"
+          type="number"
+          :class="{ error: v$.maxAssignmentLimit.$error }"
+          :error="maxAssignmentLimitErrors"
+          :label="$t('INBOX_MGMT.AUTO_ASSIGNMENT.MAX_ASSIGNMENT_LIMIT')"
+          @blur="v$.maxAssignmentLimit.$touch"
+        />
+
+        <p class="pb-1 text-sm not-italic text-n-slate-11">
+          {{ $t('INBOX_MGMT.AUTO_ASSIGNMENT.MAX_ASSIGNMENT_LIMIT_SUB_TEXT') }}
+        </p>
+
+        <NextButton
+          :label="$t('INBOX_MGMT.SETTINGS_POPUP.UPDATE')"
+          :disabled="v$.maxAssignmentLimit.$invalid"
+          @click="updateInbox"
+        />
       </div>
-    </woot-modal>
+    </SettingsSection>
   </div>
 </template>

app/javascript/dashboard/routes/dashboard/settings/reports/components/OverviewReportFilters.vue

@@ -11,13 +11,6 @@ import {
 } from '../helpers/reportFilterHelper';
 import { DATE_RANGE_TYPES } from 'dashboard/components/ui/DatePicker/helpers/DatePickerHelper';
 
-defineProps({
-  disabled: {
-    type: Boolean,
-    default: false,
-  },
-});
-
 const emit = defineEmits(['filterChange']);
 
 const route = useRoute();
@@ -86,10 +79,7 @@ onMounted(() => {
 </script>
 
 <template>
-  <div
-    class="flex flex-col justify-between gap-3 md:flex-row"
-    :class="{ 'pointer-events-none opacity-50': disabled }"
-  >
+  <div class="flex flex-col justify-between gap-3 md:flex-row">
     <div class="flex flex-col flex-wrap items-start gap-2 md:flex-row">
       <WootDatePicker
         v-model:date-range="customDateRange"

app/javascript/dashboard/routes/dashboard/settings/reports/components/SummaryReports.vue

@@ -1,9 +1,7 @@
 <script setup>
 import OverviewReportFilters from './OverviewReportFilters.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import { formatTime } from '@chatwoot/utils';
 import { useStore, useMapGetter } from 'dashboard/composables/store';
-import { useAlert } from 'dashboard/composables';
 import Table from 'dashboard/components/table/Table.vue';
 import { generateFileName } from 'dashboard/helper/downloadHelper';
 import {
@@ -44,16 +42,6 @@ const businessHours = ref(false);
 import { useI18n } from 'vue-i18n';
 import SummaryReportLink from './SummaryReportLink.vue';
 
-const flagMap = {
-  agent: 'isFetchingAgentSummaryReports',
-  inbox: 'isFetchingInboxSummaryReports',
-  team: 'isFetchingTeamSummaryReports',
-  label: 'isFetchingLabelSummaryReports',
-};
-
-const uiFlags = useMapGetter('summaryReports/getUIFlags');
-const isLoading = computed(() => uiFlags.value[flagMap[props.type]] ?? false);
-
 const rowItems = useMapGetter([props.getterKey]) || [];
 const reportMetrics = useMapGetter([props.summaryKey]) || [];
 
@@ -132,26 +120,13 @@ const tableData = computed(() =>
   })
 );
 
-const fetchReportsWithRetry = async () => {
-  const params = {
+const fetchAllData = () => {
+  store.dispatch(props.fetchItemsKey);
+  store.dispatch(props.actionKey, {
     since: from.value,
     until: to.value,
     businessHours: businessHours.value,
-  };
-  try {
-    await store.dispatch(props.actionKey, params);
-  } catch {
-    try {
-      await store.dispatch(props.actionKey, params);
-    } catch {
-      useAlert(t('REPORT.SUMMARY_FETCHING_FAILED'));
-    }
-  }
-};
-
-const fetchAllData = () => {
-  store.dispatch(props.fetchItemsKey);
-  fetchReportsWithRetry();
+  });
 };
 
 onMounted(() => fetchAllData());
@@ -203,28 +178,10 @@ defineExpose({ downloadReports });
 </script>
 
 <template>
-  <OverviewReportFilters
-    :disabled="isLoading"
-    @filter-change="onFilterChange"
-  />
+  <OverviewReportFilters @filter-change="onFilterChange" />
   <div
-    class="relative flex-1 overflow-auto px-2 py-2 mt-5 shadow outline-1 outline outline-n-container rounded-xl bg-n-solid-2"
+    class="flex-1 overflow-auto px-2 py-2 mt-5 shadow outline-1 outline outline-n-container rounded-xl bg-n-solid-2"
   >
     <Table :table="table" />
-    <Transition
-      enter-active-class="transition-opacity duration-300 ease-out"
-      leave-active-class="transition-opacity duration-200 ease-in"
-      enter-from-class="opacity-0"
-      enter-to-class="opacity-100"
-      leave-from-class="opacity-100"
-      leave-to-class="opacity-0"
-    >
-      <div
-        v-if="isLoading"
-        class="absolute inset-0 flex justify-center pt-[12.5rem] bg-n-solid-1/70 rounded-xl pointer-events-none"
-      >
-        <Spinner :size="32" class="text-n-brand" />
-      </div>
-    </Transition>
   </div>
 </template>

app/javascript/dashboard/store/modules/conversations/actions.js

@@ -96,7 +96,7 @@ const actions = {
         data: payload,
       });
       if (!payload.length) {
-        commit(types.SET_ALL_MESSAGES_LOADED, data.conversationId);
+        commit(types.SET_ALL_MESSAGES_LOADED);
       }
     } catch (error) {
       // Handle error
@@ -191,7 +191,7 @@ const actions = {
 
   async setActiveChat({ commit, dispatch }, { data, after }) {
     commit(types.SET_CURRENT_CHAT_WINDOW, data);
-    commit(types.CLEAR_ALL_MESSAGES_LOADED, data.id);
+    commit(types.CLEAR_ALL_MESSAGES_LOADED);
     if (data.dataFetched === undefined) {
       try {
         await dispatch('fetchPreviousMessages', {
@@ -199,7 +199,7 @@ const actions = {
           before: data.messages[0].id,
           conversationId: data.id,
         });
-        commit(types.SET_CHAT_DATA_FETCHED, data.id);
+        data.dataFetched = true;
       } catch (error) {
         // Ignore error
       }
@@ -212,17 +212,14 @@ const actions = {
         conversationId,
         agentId,
       });
-      dispatch('setCurrentChatAssignee', {
-        conversationId,
-        assignee: response.data,
-      });
+      dispatch('setCurrentChatAssignee', response.data);
     } catch (error) {
       // Handle error
     }
   },
 
-  setCurrentChatAssignee({ commit }, { conversationId, assignee }) {
-    commit(types.ASSIGN_AGENT, { conversationId, assignee });
+  setCurrentChatAssignee({ commit }, assignee) {
+    commit(types.ASSIGN_AGENT, assignee);
   },
 
   assignTeam: async ({ dispatch }, { conversationId, teamId }) => {

app/javascript/dashboard/store/modules/conversations/index.js

@@ -63,18 +63,14 @@ export const mutations = {
     _state.allConversations = [];
     _state.selectedChatId = null;
   },
-  [types.SET_ALL_MESSAGES_LOADED](_state, conversationId) {
-    const chat = getConversationById(_state)(conversationId);
-    if (chat) {
-      chat.allMessagesLoaded = true;
-    }
+  [types.SET_ALL_MESSAGES_LOADED](_state) {
+    const [chat] = getSelectedChatConversation(_state);
+    chat.allMessagesLoaded = true;
   },
 
-  [types.CLEAR_ALL_MESSAGES_LOADED](_state, conversationId) {
-    const chat = getConversationById(_state)(conversationId);
-    if (chat) {
-      chat.allMessagesLoaded = false;
-    }
+  [types.CLEAR_ALL_MESSAGES_LOADED](_state) {
+    const [chat] = getSelectedChatConversation(_state);
+    chat.allMessagesLoaded = false;
   },
   [types.CLEAR_CURRENT_CHAT_WINDOW](_state) {
     _state.selectedChatId = null;
@@ -95,24 +91,15 @@ export const mutations = {
     chat.messages = data;
   },
 
-  [types.SET_CHAT_DATA_FETCHED](_state, conversationId) {
-    const chat = getConversationById(_state)(conversationId);
-    if (chat) {
-      chat.dataFetched = true;
-    }
-  },
-
   [types.SET_CURRENT_CHAT_WINDOW](_state, activeChat) {
     if (activeChat) {
       _state.selectedChatId = activeChat.id;
     }
   },
 
-  [types.ASSIGN_AGENT](_state, { conversationId, assignee }) {
-    const chat = getConversationById(_state)(conversationId);
-    if (chat) {
-      chat.meta.assignee = assignee;
-    }
+  [types.ASSIGN_AGENT](_state, assignee) {
+    const [chat] = getSelectedChatConversation(_state);
+    chat.meta.assignee = assignee;
   },
 
   [types.ASSIGN_TEAM](_state, { team, conversationId }) {
@@ -287,10 +274,8 @@ export const mutations = {
 
   // Update assignee on action cable message
   [types.UPDATE_ASSIGNEE](_state, payload) {
-    const chat = getConversationById(_state)(payload.id);
-    if (chat) {
-      chat.meta.assignee = payload.assignee;
-    }
+    const [chat] = _state.allConversations.filter(c => c.id === payload.id);
+    chat.meta.assignee = payload.assignee;
   },
 
   [types.UPDATE_CONVERSATION_CONTACT](_state, { conversationId, ...payload }) {

app/javascript/dashboard/store/modules/specs/conversations/actions.spec.js

@@ -355,26 +355,22 @@ describe('#actions', () => {
       axios.post.mockResolvedValue({
         data: { id: 1, name: 'User' },
       });
-      await actions.assignAgent(
-        { dispatch },
-        { conversationId: 1, agentId: 1 }
-      );
-      expect(dispatch).toHaveBeenCalledWith('setCurrentChatAssignee', {
-        conversationId: 1,
-        assignee: { id: 1, name: 'User' },
-      });
+      await actions.assignAgent({ commit }, { conversationId: 1, agentId: 1 });
+      expect(commit).toHaveBeenCalledTimes(0);
+      expect(commit.mock.calls).toEqual([]);
     });
   });
 
   describe('#setCurrentChatAssignee', () => {
     it('sends correct mutations if assignment is successful', async () => {
-      const payload = {
-        conversationId: 1,
-        assignee: { id: 1, name: 'User' },
-      };
-      await actions.setCurrentChatAssignee({ commit }, payload);
+      axios.post.mockResolvedValue({
+        data: { id: 1, name: 'User' },
+      });
+      await actions.setCurrentChatAssignee({ commit }, { id: 1, name: 'User' });
       expect(commit).toHaveBeenCalledTimes(1);
-      expect(commit.mock.calls).toEqual([['ASSIGN_AGENT', payload]]);
+      expect(commit.mock.calls).toEqual([
+        ['ASSIGN_AGENT', { id: 1, name: 'User' }],
+      ]);
     });
   });
 
@@ -720,64 +716,6 @@ describe('#addMentions', () => {
     });
   });
 
-  describe('#setActiveChat', () => {
-    it('should commit SET_CHAT_DATA_FETCHED with conversation ID after fetch', async () => {
-      const localCommit = vi.fn();
-      const localDispatch = vi.fn().mockResolvedValue();
-      const data = { id: 42, messages: [{ id: 100 }] };
-
-      await actions.setActiveChat(
-        { commit: localCommit, dispatch: localDispatch },
-        { data, after: 99 }
-      );
-
-      expect(localCommit.mock.calls).toEqual([
-        [types.SET_CURRENT_CHAT_WINDOW, data],
-        [types.CLEAR_ALL_MESSAGES_LOADED, 42],
-        [types.SET_CHAT_DATA_FETCHED, 42],
-      ]);
-      expect(localDispatch).toHaveBeenCalledWith('fetchPreviousMessages', {
-        after: 99,
-        before: 100,
-        conversationId: 42,
-      });
-    });
-
-    it('should not dispatch fetchPreviousMessages if dataFetched is already set', async () => {
-      const localCommit = vi.fn();
-      const localDispatch = vi.fn();
-      const data = { id: 42, messages: [{ id: 100 }], dataFetched: true };
-
-      await actions.setActiveChat(
-        { commit: localCommit, dispatch: localDispatch },
-        { data }
-      );
-
-      expect(localCommit.mock.calls).toEqual([
-        [types.SET_CURRENT_CHAT_WINDOW, data],
-        [types.CLEAR_ALL_MESSAGES_LOADED, 42],
-      ]);
-      expect(localDispatch).not.toHaveBeenCalled();
-    });
-
-    it('should commit SET_CHAT_DATA_FETCHED by ID, not mutate the data object directly (race condition fix)', async () => {
-      const localCommit = vi.fn();
-      const localDispatch = vi.fn().mockResolvedValue();
-      const data = { id: 42, messages: [{ id: 100 }] };
-
-      await actions.setActiveChat(
-        { commit: localCommit, dispatch: localDispatch },
-        { data }
-      );
-
-      // The action must NOT set dataFetched on the data object directly
-      expect(data.dataFetched).toBeUndefined();
-
-      // Instead it commits a mutation that finds the conversation by ID in the store
-      expect(localCommit).toHaveBeenCalledWith(types.SET_CHAT_DATA_FETCHED, 42);
-    });
-  });
-
   describe('#getInboxCaptainAssistantById', () => {
     it('fetches inbox assistant by id', async () => {
       axios.get.mockResolvedValue({

app/javascript/dashboard/store/modules/specs/conversations/mutations.spec.js

@@ -570,84 +570,25 @@ describe('#mutations', () => {
     });
   });
 
-  describe('#SET_CHAT_DATA_FETCHED', () => {
-    it('should set dataFetched to true on the conversation by ID', () => {
+  describe('#SET_ALL_MESSAGES_LOADED', () => {
+    it('should set allMessagesLoaded to true on selected chat', () => {
       const state = {
-        allConversations: [{ id: 1 }, { id: 2 }],
-      };
-      mutations[types.SET_CHAT_DATA_FETCHED](state, 1);
-      expect(state.allConversations[0].dataFetched).toBe(true);
-      expect(state.allConversations[1].dataFetched).toBeUndefined();
-    });
-
-    it('should do nothing if conversation is not found', () => {
-      const state = { allConversations: [{ id: 1 }] };
-      mutations[types.SET_CHAT_DATA_FETCHED](state, 999);
-      expect(state.allConversations[0].dataFetched).toBeUndefined();
-    });
-
-    it('should survive the race: SET_ALL_CONVERSATION replaces the object, then SET_CHAT_DATA_FETCHED still works', () => {
-      // 1. Initial state: conversation exists with dataFetched undefined
-      const state = {
-        allConversations: [{ id: 1, messages: [{ id: 'm1' }] }],
+        allConversations: [{ id: 1, allMessagesLoaded: false }],
         selectedChatId: 1,
       };
-      const originalRef = state.allConversations[0];
-
-      // 2. Simulate SET_ALL_CONVERSATION replacing the object (WebSocket/polling)
-      //    This copies dataFetched from the old object (still undefined)
-      mutations[types.SET_ALL_CONVERSATION](state, [
-        { id: 1, name: 'refreshed', messages: [{ id: 'm2' }] },
-      ]);
-
-      // The store now holds a NEW object, old reference is detached
-      const newRef = state.allConversations[0];
-      expect(newRef).not.toBe(originalRef);
-      expect(newRef.dataFetched).toBeUndefined();
-
-      // 3. SET_CHAT_DATA_FETCHED finds by ID — works on the current store object
-      mutations[types.SET_CHAT_DATA_FETCHED](state, 1);
-      expect(state.allConversations[0].dataFetched).toBe(true);
-
-      // Old detached reference is unaffected
-      expect(originalRef.dataFetched).toBeUndefined();
-    });
-  });
-
-  describe('#SET_ALL_MESSAGES_LOADED', () => {
-    it('should set allMessagesLoaded to true on the conversation by ID', () => {
-      const state = {
-        allConversations: [{ id: 1, allMessagesLoaded: false }, { id: 2 }],
-      };
-      mutations[types.SET_ALL_MESSAGES_LOADED](state, 1);
+      mutations[types.SET_ALL_MESSAGES_LOADED](state);
       expect(state.allConversations[0].allMessagesLoaded).toBe(true);
-      expect(state.allConversations[1].allMessagesLoaded).toBeUndefined();
-    });
-
-    it('should do nothing if conversation is not found', () => {
-      const state = { allConversations: [{ id: 1 }] };
-      mutations[types.SET_ALL_MESSAGES_LOADED](state, 999);
-      expect(state.allConversations[0].allMessagesLoaded).toBeUndefined();
     });
   });
 
   describe('#CLEAR_ALL_MESSAGES_LOADED', () => {
-    it('should set allMessagesLoaded to false on the conversation by ID', () => {
+    it('should set allMessagesLoaded to false on selected chat', () => {
       const state = {
-        allConversations: [
-          { id: 1, allMessagesLoaded: true },
-          { id: 2, allMessagesLoaded: true },
-        ],
+        allConversations: [{ id: 1, allMessagesLoaded: true }],
+        selectedChatId: 1,
       };
-      mutations[types.CLEAR_ALL_MESSAGES_LOADED](state, 1);
+      mutations[types.CLEAR_ALL_MESSAGES_LOADED](state);
       expect(state.allConversations[0].allMessagesLoaded).toBe(false);
-      expect(state.allConversations[1].allMessagesLoaded).toBe(true);
-    });
-
-    it('should do nothing if conversation is not found', () => {
-      const state = { allConversations: [{ id: 1, allMessagesLoaded: true }] };
-      mutations[types.CLEAR_ALL_MESSAGES_LOADED](state, 999);
-      expect(state.allConversations[0].allMessagesLoaded).toBe(true);
     });
   });
 
@@ -699,22 +640,15 @@ describe('#mutations', () => {
   });
 
   describe('#ASSIGN_AGENT', () => {
-    it('should assign agent to the correct conversation by ID', () => {
+    it('should assign agent to selected conversation', () => {
       const assignee = { id: 1, name: 'Agent' };
       const state = {
-        allConversations: [
-          { id: 1, meta: {} },
-          { id: 2, meta: {} },
-        ],
-        selectedChatId: 2,
+        allConversations: [{ id: 1, meta: {} }],
+        selectedChatId: 1,
       };
 
-      mutations[types.ASSIGN_AGENT](state, {
-        conversationId: 1,
-        assignee,
-      });
+      mutations[types.ASSIGN_AGENT](state, assignee);
       expect(state.allConversations[0].meta.assignee).toEqual(assignee);
-      expect(state.allConversations[1].meta.assignee).toBeUndefined();
     });
   });
 
@@ -863,34 +797,6 @@ describe('#mutations', () => {
       mutations[types.UPDATE_CONVERSATION](state, conversation);
       expect(state.allConversations[0].status).toEqual('resolved');
     });
-
-    it('should preserve dataFetched and allMessagesLoaded during update', () => {
-      const state = {
-        allConversations: [
-          {
-            id: 1,
-            status: 'open',
-            updated_at: 100,
-            messages: [{ id: 'msg1' }],
-            dataFetched: true,
-            allMessagesLoaded: true,
-          },
-        ],
-      };
-
-      const conversation = {
-        id: 1,
-        status: 'resolved',
-        updated_at: 200,
-        messages: [{ id: 'msg2' }],
-      };
-
-      mutations[types.UPDATE_CONVERSATION](state, conversation);
-      expect(state.allConversations[0].status).toEqual('resolved');
-      expect(state.allConversations[0].dataFetched).toBe(true);
-      expect(state.allConversations[0].allMessagesLoaded).toBe(true);
-      expect(state.allConversations[0].messages).toEqual([{ id: 'msg1' }]);
-    });
   });
 
   describe('#UPDATE_CONVERSATION_CONTACT', () => {

app/javascript/dashboard/store/modules/specs/summaryReports.spec.js

@@ -141,14 +141,12 @@ describe('Summary Reports Store', () => {
         });
       });
 
-      it('should reset uiFlags and rethrow error on failure', async () => {
+      it('should handle errors gracefully', async () => {
         SummaryReportsAPI.getInboxReports.mockRejectedValue(
           new Error('API Error')
         );
 
-        await expect(
-          store.actions.fetchInboxSummaryReports({ commit }, {})
-        ).rejects.toThrow('API Error');
+        await store.actions.fetchInboxSummaryReports({ commit }, {});
 
         expect(commit).toHaveBeenCalledWith('setUIFlags', {
           isFetchingInboxSummaryReports: false,

app/javascript/dashboard/store/modules/summaryReports.js

@@ -28,17 +28,15 @@ async function fetchSummaryReports(type, params, { commit }) {
   const config = typeMap[type];
   if (!config) return;
 
-  let error = null;
   try {
     commit('setUIFlags', { [config.flagKey]: true });
     const response = await SummaryReportsAPI[config.apiMethod](params);
     commit(config.mutationKey, camelcaseKeys(response.data, { deep: true }));
-  } catch (e) {
-    error = e;
+  } catch (error) {
+    // Ignore error
   } finally {
     commit('setUIFlags', { [config.flagKey]: false });
   }
-  if (error) throw error;
 }
 
 export const initialState = {

app/javascript/dashboard/store/mutation-types.js

@@ -64,7 +64,6 @@ export default {
 
   SET_CONTEXT_MENU_CHAT_ID: 'SET_CONTEXT_MENU_CHAT_ID',
 
-  SET_CHAT_DATA_FETCHED: 'SET_CHAT_DATA_FETCHED',
   SET_CHAT_LIST_FILTERS: 'SET_CHAT_LIST_FILTERS',
   UPDATE_CHAT_LIST_FILTERS: 'UPDATE_CHAT_LIST_FILTERS',
 

app/jobs/avatar/avatar_from_url_job.rb

@@ -27,9 +27,7 @@ class Avatar::AvatarFromUrlJob < ApplicationJob
       content_type: avatar_file.content_type
     )
 
-  rescue Down::NotFound
-    Rails.logger.info "AvatarFromUrlJob: avatar not found at #{avatar_url}"
-  rescue Down::Error => e
+  rescue Down::NotFound, Down::Error => e
     Rails.logger.error "AvatarFromUrlJob error for #{avatar_url}: #{e.class} - #{e.message}"
   ensure
     update_avatar_sync_attributes(avatarable, avatar_url)

app/jobs/inboxes/fetch_imap_emails_job.rb

@@ -13,8 +13,7 @@ class Inboxes::FetchImapEmailsJob < MutexApplicationJob
     end
   rescue *ExceptionList::IMAP_EXCEPTIONS => e
     Rails.logger.error "Authorization error for email channel - #{channel.inbox.id} : #{e.message}"
-  rescue EOFError, OpenSSL::SSL::SSLError, Net::IMAP::NoResponseError, Net::IMAP::BadResponseError, Net::IMAP::InvalidResponseError,
-         Net::IMAP::ResponseParseError, Net::IMAP::ResponseReadError, Net::IMAP::ResponseTooLargeError => e
+  rescue EOFError, OpenSSL::SSL::SSLError, Net::IMAP::NoResponseError, Net::IMAP::BadResponseError, Net::IMAP::InvalidResponseError => e
     Rails.logger.error "Error for email channel - #{channel.inbox.id} : #{e.message}"
   rescue LockAcquisitionError
     Rails.logger.error "Lock failed for #{channel.inbox.id}"

app/models/account.rb

@@ -40,7 +40,6 @@ class Account < ApplicationRecord
         'auto_resolve_ignore_waiting': { 'type': %w[boolean null] },
         'audio_transcriptions': { 'type': %w[boolean null] },
         'auto_resolve_label': { 'type': %w[string null] },
-        'keep_pending_on_bot_failure': { 'type': %w[boolean null] },
         'conversation_required_attributes': {
           'type': %w[array null],
           'items': { 'type': 'string' }
@@ -89,7 +88,6 @@ class Account < ApplicationRecord
 
   store_accessor :settings, :audio_transcriptions, :auto_resolve_label
   store_accessor :settings, :captain_models, :captain_features
-  store_accessor :settings, :keep_pending_on_bot_failure
 
   has_many :account_users, dependent: :destroy_async
   has_many :agent_bot_inboxes, dependent: :destroy_async

app/models/concerns/account_email_rate_limitable.rb

@@ -12,10 +12,6 @@ module AccountEmailRateLimitable
     Redis::Alfred.get(email_count_cache_key).to_i
   end
 
-  def email_transcript_enabled?
-    true
-  end
-
   def within_email_rate_limit?
     return true if emails_sent_today < email_rate_limit
 

app/models/concerns/auto_assignment_handler.rb

@@ -19,18 +19,10 @@ module AutoAssignmentHandler
       AutoAssignment::AssignmentJob.perform_later(inbox_id: inbox.id)
     else
       # Use legacy assignment system
-      # If conversation has a team, only consider team members for assignment
-      allowed_agent_ids = team_id.present? ? team_member_ids_with_capacity : inbox.member_ids_with_assignment_capacity
-      AutoAssignment::AgentAssignmentService.new(conversation: self, allowed_agent_ids: allowed_agent_ids).perform
+      AutoAssignment::AgentAssignmentService.new(conversation: self, allowed_agent_ids: inbox.member_ids_with_assignment_capacity).perform
     end
   end
 
-  def team_member_ids_with_capacity
-    return [] if team.blank? || team.allow_auto_assign.blank?
-
-    inbox.member_ids_with_assignment_capacity & team.members.ids
-  end
-
   def should_run_auto_assignment?
     return false unless inbox.enable_auto_assignment?
 

app/presenters/mail_presenter.rb

@@ -130,15 +130,11 @@ class MailPresenter < SimpleDelegator
   end
 
   def sender_name
-    parse_mail_address((@mail[:reply_to] || @mail[:from]).value)&.name
+    Mail::Address.new((@mail[:reply_to] || @mail[:from]).value).name
   end
 
   def original_sender
-    [
-      @mail[:reply_to]&.value,
-      @mail['X-Original-Sender']&.value,
-      @mail[:from]&.value
-    ].filter_map { |email| parse_mail_address(email)&.address }.first
+    from_email_address(@mail[:reply_to].try(:value)) || @mail['X-Original-Sender'].try(:value) || from_email_address(from.first)
   end
 
   def headers_data
@@ -151,6 +147,10 @@ class MailPresenter < SimpleDelegator
     headers.presence
   end
 
+  def from_email_address(email)
+    Mail::Address.new(email).address
+  end
+
   def email_forwarded_for
     @mail['X-Forwarded-For'].try(:value)
   end
@@ -175,20 +175,11 @@ class MailPresenter < SimpleDelegator
 
   def notification_email_from_chatwoot?
     # notification emails are send via mailer sender email address. so it should match
-    configured_sender = Mail::Address.new(ENV.fetch('MAILER_SENDER_EMAIL', 'Chatwoot <accounts@chatwoot.com>')).address
-    original_sender.to_s.casecmp?(configured_sender)
+    original_sender == Mail::Address.new(ENV.fetch('MAILER_SENDER_EMAIL', 'Chatwoot <accounts@chatwoot.com>')).address
   end
 
   private
 
-  def parse_mail_address(email)
-    return if email.blank?
-
-    Mail::Address.new(email)
-  rescue Mail::Field::ParseError, Mail::Field::IncompleteParseError
-    nil
-  end
-
   def auto_submitted?
     @mail['Auto-Submitted'].present? && @mail['Auto-Submitted'].value != 'no'
   end

app/services/account_deletion_service.rb

@@ -1,6 +1,4 @@
 class AccountDeletionService
-  SOFT_DELETE_EMAIL_DOMAIN = '@chatwoot-deleted.invalid'.freeze
-
   attr_reader :account, :soft_deleted_users
 
   def initialize(account:)
@@ -27,11 +25,15 @@ class AccountDeletionService
 
   def soft_delete_orphaned_users
     account.users.each do |user|
-      # Skip users who are still associated with another account.
-      next if user.account_users.where.not(account_id: account.id).exists?
+      # Find all account_users for this user excluding the current account
+      other_accounts = user.account_users.where.not(account_id: account.id).count
 
+      # If user has no other accounts, soft delete them
+      next unless other_accounts.zero?
+
+      # Soft delete user by appending -deleted.com to email
       original_email = user.email
-      user.email = soft_deleted_email_for(user)
+      user.email = "#{original_email}-deleted.com"
       user.skip_reconfirmation!
       user.save!
 
@@ -45,8 +47,4 @@ class AccountDeletionService
       Rails.logger.info("Soft deleted user #{user.id} with email #{original_email}")
     end
   end
-
-  def soft_deleted_email_for(user)
-    "#{user.id}#{SOFT_DELETE_EMAIL_DOMAIN}"
-  end
 end

app/services/action_service.rb

@@ -75,16 +75,11 @@ class ActionService
   end
 
   def send_email_transcript(emails)
-    return unless @account.email_transcript_enabled?
-
     emails = emails[0].gsub(/\s+/, '').split(',')
 
     emails.each do |email|
-      break unless @account.within_email_rate_limit?
-
       email = parse_email_variables(@conversation, email)
       ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, email)&.deliver_later
-      @account.increment_email_sent_count
     end
   end
 

app/services/auto_assignment/assignment_service.rb

@@ -3,7 +3,6 @@ class AutoAssignment::AssignmentService
 
   def perform_bulk_assignment(limit: 100)
     return 0 unless inbox.auto_assignment_v2_enabled?
-    return 0 unless inbox.enable_auto_assignment?
 
     assigned_count = 0
 
@@ -19,7 +18,7 @@ class AutoAssignment::AssignmentService
   def perform_for_conversation(conversation)
     return false unless assignable?(conversation)
 
-    agent = find_available_agent(conversation)
+    agent = find_available_agent
     return false unless agent
 
     assign_conversation(conversation, agent)
@@ -33,9 +32,7 @@ class AutoAssignment::AssignmentService
   def unassigned_conversations(limit)
     scope = inbox.conversations.unassigned.open
 
-    # Apply conversation priority using assignment policy if available
-    policy = inbox.assignment_policy
-    scope = if policy&.longest_waiting?
+    scope = if assignment_config['conversation_priority'].to_s == 'longest_waiting'
               scope.reorder(last_activity_at: :asc, created_at: :asc)
             else
               scope.reorder(created_at: :asc)
@@ -44,26 +41,13 @@ class AutoAssignment::AssignmentService
     scope.limit(limit)
   end
 
-  def find_available_agent(conversation = nil)
-    agents = filter_agents_by_team(inbox.available_agents, conversation)
-    return nil if agents.nil?
-
-    agents = filter_agents_by_rate_limit(agents)
+  def find_available_agent
+    agents = filter_agents_by_rate_limit(inbox.available_agents)
     return nil if agents.empty?
 
     round_robin_selector.select_agent(agents)
   end
 
-  def filter_agents_by_team(agents, conversation)
-    return agents if conversation&.team_id.blank?
-
-    team = conversation.team
-    return nil if team.blank? || team.allow_auto_assign.blank?
-
-    team_member_ids = team.members.ids
-    agents.where(user_id: team_member_ids)
-  end
-
   def filter_agents_by_rate_limit(agents)
     agents.select do |agent_member|
       rate_limiter = build_rate_limiter(agent_member.user)
@@ -97,6 +81,10 @@ class AutoAssignment::AssignmentService
   def round_robin_selector
     @round_robin_selector ||= AutoAssignment::RoundRobinSelector.new(inbox: inbox)
   end
+
+  def assignment_config
+    @assignment_config ||= inbox.auto_assignment_config || {}
+  end
 end
 
 AutoAssignment::AssignmentService.prepend_mod_with('AutoAssignment::AssignmentService')

app/services/auto_assignment/rate_limiter.rb

@@ -8,6 +8,8 @@ class AutoAssignment::RateLimiter
   end
 
   def track_assignment(conversation)
+    return unless enabled?
+
     assignment_key = build_assignment_key(conversation.id)
     Redis::Alfred.set(assignment_key, conversation.id.to_s, ex: window)
   end
@@ -22,11 +24,11 @@ class AutoAssignment::RateLimiter
   private
 
   def enabled?
-    config.present? && limit.positive?
+    limit.present? && limit.positive?
   end
 
   def limit
-    config&.fair_distribution_limit.present? ? config.fair_distribution_limit.to_i : Float::INFINITY
+    config&.fair_distribution_limit&.to_i || Math
   end
 
   def window