Merge branch 'develop' into feat/reports-filter

Arrow navigation was relative to current period instead of the
restored range. Now recomputes monthOffset from the difference
between restored dates and current period on URL restore.

.circleci/config.yml

@@ -144,7 +144,7 @@ jobs:
   # Backend tests with parallelization
   backend-tests:
     <<: *defaults
-    parallelism: 18
+    parallelism: 20
     steps:
       - checkout
       - node/install:
@@ -350,12 +350,12 @@ jobs:
           destination: coverage
 
   build:
-    <<: *defaults
-    steps:
-      - run:
-          name: Legacy build aggregator
-          command: |
-            echo "All main jobs passed; build job kept only for GitHub required check compatibility."
+      <<: *defaults
+      steps:
+        - run:
+            name: Legacy build aggregator
+            command: |
+              echo "All main jobs passed; build job kept only for GitHub required check compatibility."
 
 workflows:
   version: 2

app/javascript/dashboard/routes/dashboard/settings/reports/components/OverviewReportFilters.vue

@@ -11,13 +11,6 @@ import {
 } from '../helpers/reportFilterHelper';
 import { DATE_RANGE_TYPES } from 'dashboard/components/ui/DatePicker/helpers/DatePickerHelper';
 
-defineProps({
-  disabled: {
-    type: Boolean,
-    default: false,
-  },
-});
-
 const emit = defineEmits(['filterChange']);
 
 const route = useRoute();
@@ -86,10 +79,7 @@ onMounted(() => {
 </script>
 
 <template>
-  <div
-    class="flex flex-col justify-between gap-3 md:flex-row"
-    :class="{ 'pointer-events-none opacity-50': disabled }"
-  >
+  <div class="flex flex-col justify-between gap-3 md:flex-row">
     <div class="flex flex-col flex-wrap items-start gap-2 md:flex-row">
       <WootDatePicker
         v-model:date-range="customDateRange"

app/javascript/dashboard/routes/dashboard/settings/reports/components/SummaryReports.vue

@@ -1,9 +1,7 @@
 <script setup>
 import OverviewReportFilters from './OverviewReportFilters.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import { formatTime } from '@chatwoot/utils';
 import { useStore, useMapGetter } from 'dashboard/composables/store';
-import { useAlert } from 'dashboard/composables';
 import Table from 'dashboard/components/table/Table.vue';
 import { generateFileName } from 'dashboard/helper/downloadHelper';
 import {
@@ -44,16 +42,6 @@ const businessHours = ref(false);
 import { useI18n } from 'vue-i18n';
 import SummaryReportLink from './SummaryReportLink.vue';
 
-const flagMap = {
-  agent: 'isFetchingAgentSummaryReports',
-  inbox: 'isFetchingInboxSummaryReports',
-  team: 'isFetchingTeamSummaryReports',
-  label: 'isFetchingLabelSummaryReports',
-};
-
-const uiFlags = useMapGetter('summaryReports/getUIFlags');
-const isLoading = computed(() => uiFlags.value[flagMap[props.type]] ?? false);
-
 const rowItems = useMapGetter([props.getterKey]) || [];
 const reportMetrics = useMapGetter([props.summaryKey]) || [];
 
@@ -132,26 +120,13 @@ const tableData = computed(() =>
   })
 );
 
-const fetchReportsWithRetry = async () => {
-  const params = {
+const fetchAllData = () => {
+  store.dispatch(props.fetchItemsKey);
+  store.dispatch(props.actionKey, {
     since: from.value,
     until: to.value,
     businessHours: businessHours.value,
-  };
-  try {
-    await store.dispatch(props.actionKey, params);
-  } catch {
-    try {
-      await store.dispatch(props.actionKey, params);
-    } catch {
-      useAlert(t('REPORT.SUMMARY_FETCHING_FAILED'));
-    }
-  }
-};
-
-const fetchAllData = () => {
-  store.dispatch(props.fetchItemsKey);
-  fetchReportsWithRetry();
+  });
 };
 
 onMounted(() => fetchAllData());
@@ -203,28 +178,10 @@ defineExpose({ downloadReports });
 </script>
 
 <template>
-  <OverviewReportFilters
-    :disabled="isLoading"
-    @filter-change="onFilterChange"
-  />
+  <OverviewReportFilters @filter-change="onFilterChange" />
   <div
-    class="relative flex-1 overflow-auto px-2 py-2 mt-5 shadow outline-1 outline outline-n-container rounded-xl bg-n-solid-2"
+    class="flex-1 overflow-auto px-2 py-2 mt-5 shadow outline-1 outline outline-n-container rounded-xl bg-n-solid-2"
   >
     <Table :table="table" />
-    <Transition
-      enter-active-class="transition-opacity duration-300 ease-out"
-      leave-active-class="transition-opacity duration-200 ease-in"
-      enter-from-class="opacity-0"
-      enter-to-class="opacity-100"
-      leave-from-class="opacity-100"
-      leave-to-class="opacity-0"
-    >
-      <div
-        v-if="isLoading"
-        class="absolute inset-0 flex justify-center pt-[12.5rem] bg-n-solid-1/70 rounded-xl pointer-events-none"
-      >
-        <Spinner :size="32" class="text-n-brand" />
-      </div>
-    </Transition>
   </div>
 </template>

app/javascript/dashboard/store/modules/specs/summaryReports.spec.js

@@ -141,14 +141,12 @@ describe('Summary Reports Store', () => {
         });
       });
 
-      it('should reset uiFlags and rethrow error on failure', async () => {
+      it('should handle errors gracefully', async () => {
         SummaryReportsAPI.getInboxReports.mockRejectedValue(
           new Error('API Error')
         );
 
-        await expect(
-          store.actions.fetchInboxSummaryReports({ commit }, {})
-        ).rejects.toThrow('API Error');
+        await store.actions.fetchInboxSummaryReports({ commit }, {});
 
         expect(commit).toHaveBeenCalledWith('setUIFlags', {
           isFetchingInboxSummaryReports: false,

app/javascript/dashboard/store/modules/summaryReports.js

@@ -28,17 +28,15 @@ async function fetchSummaryReports(type, params, { commit }) {
   const config = typeMap[type];
   if (!config) return;
 
-  let error = null;
   try {
     commit('setUIFlags', { [config.flagKey]: true });
     const response = await SummaryReportsAPI[config.apiMethod](params);
     commit(config.mutationKey, camelcaseKeys(response.data, { deep: true }));
-  } catch (e) {
-    error = e;
+  } catch (error) {
+    // Ignore error
   } finally {
     commit('setUIFlags', { [config.flagKey]: false });
   }
-  if (error) throw error;
 }
 
 export const initialState = {

app/jobs/inboxes/fetch_imap_emails_job.rb

@@ -13,8 +13,7 @@ class Inboxes::FetchImapEmailsJob < MutexApplicationJob
     end
   rescue *ExceptionList::IMAP_EXCEPTIONS => e
     Rails.logger.error "Authorization error for email channel - #{channel.inbox.id} : #{e.message}"
-  rescue EOFError, OpenSSL::SSL::SSLError, Net::IMAP::NoResponseError, Net::IMAP::BadResponseError, Net::IMAP::InvalidResponseError,
-         Net::IMAP::ResponseParseError, Net::IMAP::ResponseReadError, Net::IMAP::ResponseTooLargeError => e
+  rescue EOFError, OpenSSL::SSL::SSLError, Net::IMAP::NoResponseError, Net::IMAP::BadResponseError, Net::IMAP::InvalidResponseError => e
     Rails.logger.error "Error for email channel - #{channel.inbox.id} : #{e.message}"
   rescue LockAcquisitionError
     Rails.logger.error "Lock failed for #{channel.inbox.id}"

app/jobs/internal/seed_account_job.rb

@@ -2,19 +2,6 @@ class Internal::SeedAccountJob < ApplicationJob
   queue_as :low
 
   def perform(account)
-    # Reload account to ensure we have fresh data
-    account.reload
-
-    # Perform seeding
     Seeders::AccountSeeder.new(account: account).perform!
-
-    # Reload again after seeding to ensure cache is fresh
-    account.reload
-
-    Rails.logger.info("Account seeding completed successfully for account_id: #{account.id}")
-  rescue StandardError => e
-    Rails.logger.error("Account seeding failed for account_id: #{account.id} - #{e.message}")
-    Rails.logger.error(e.backtrace.join("\n"))
-    raise
   end
 end

app/services/account_deletion_service.rb

@@ -1,6 +1,4 @@
 class AccountDeletionService
-  SOFT_DELETE_EMAIL_DOMAIN = '@chatwoot-deleted.invalid'.freeze
-
   attr_reader :account, :soft_deleted_users
 
   def initialize(account:)
@@ -27,11 +25,15 @@ class AccountDeletionService
 
   def soft_delete_orphaned_users
     account.users.each do |user|
-      # Skip users who are still associated with another account.
-      next if user.account_users.where.not(account_id: account.id).exists?
+      # Find all account_users for this user excluding the current account
+      other_accounts = user.account_users.where.not(account_id: account.id).count
 
+      # If user has no other accounts, soft delete them
+      next unless other_accounts.zero?
+
+      # Soft delete user by appending -deleted.com to email
       original_email = user.email
-      user.email = soft_deleted_email_for(user)
+      user.email = "#{original_email}-deleted.com"
       user.skip_reconfirmation!
       user.save!
 
@@ -45,8 +47,4 @@ class AccountDeletionService
       Rails.logger.info("Soft deleted user #{user.id} with email #{original_email}")
     end
   end
-
-  def soft_deleted_email_for(user)
-    "#{user.id}#{SOFT_DELETE_EMAIL_DOMAIN}"
-  end
 end

app/services/action_service.rb

@@ -78,11 +78,8 @@ class ActionService
     emails = emails[0].gsub(/\s+/, '').split(',')
 
     emails.each do |email|
-      break unless @account.within_email_rate_limit?
-
       email = parse_email_variables(@conversation, email)
       ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, email)&.deliver_later
-      @account.increment_email_sent_count
     end
   end
 

app/services/automation_rules/action_service.rb

@@ -58,10 +58,7 @@ class AutomationRules::ActionService < ActionService
     teams = Team.where(id: params[0][:team_ids])
 
     teams.each do |team|
-      break unless @account.within_email_rate_limit?
-
       TeamNotifications::AutomationNotificationMailer.conversation_creation(@conversation, team, params[0][:message])&.deliver_now
-      @account.increment_email_sent_count
     end
   end
 end

app/services/whatsapp/incoming_message_base_service.rb

@@ -175,9 +175,6 @@ class Whatsapp::IncomingMessageBaseService
   end
 
   def create_message(message, source_id: nil)
-    content_attrs = outgoing_echo ? { external_echo: true } : {}
-    content_attrs[:in_reply_to_external_id] = @in_reply_to_external_id if @in_reply_to_external_id.present?
-
     @message = @conversation.messages.build(
       content: message_content(message),
       account_id: @inbox.account_id,
@@ -187,7 +184,8 @@ class Whatsapp::IncomingMessageBaseService
       status: outgoing_echo ? :delivered : :sent,
       sender: outgoing_echo ? nil : @contact,
       source_id: (source_id || message[:id]).to_s,
-      content_attributes: content_attrs
+      content_attributes: outgoing_echo ? { external_echo: true } : {},
+      in_reply_to_external_id: @in_reply_to_external_id
     )
   end
 

db/seeds.rb

@@ -18,733 +18,80 @@ unless Rails.env.production?
   GlobalConfig.clear_cache
 
   account = Account.create!(
-    name: 'Paperlayer'
+    name: 'Acme Inc'
   )
 
   secondary_account = Account.create!(
     name: 'Acme Org'
   )
 
-  # Create Admin
-  user = User.new(name: 'Sarah Johnson', email: 'sarah@paperlayer.com', password: 'Password1!', type: 'SuperAdmin')
+  user = User.new(name: 'John', email: 'john@acme.inc', password: 'Password1!', type: 'SuperAdmin')
   user.skip_confirmation!
   user.save!
 
-  # Create Sales Team
-  sales_lead = User.new(name: 'Marcus Chen', email: 'marcus@paperlayer.com', password: 'Password1!')
-  sales_lead.skip_confirmation!
-  sales_lead.save!
-
-  sales_agent_1 = User.new(name: 'Emily Rodriguez', email: 'emily@paperlayer.com', password: 'Password1!')
-  sales_agent_1.skip_confirmation!
-  sales_agent_1.save!
-
-  sales_agent_2 = User.new(name: 'David Kim', email: 'david@paperlayer.com', password: 'Password1!')
-  sales_agent_2.skip_confirmation!
-  sales_agent_2.save!
-
-  # Create Support Team
-  support_lead = User.new(name: 'Jennifer Williams', email: 'jennifer@paperlayer.com', password: 'Password1!')
-  support_lead.skip_confirmation!
-  support_lead.save!
-
-  support_agent_1 = User.new(name: 'Alex Thompson', email: 'alex@paperlayer.com', password: 'Password1!')
-  support_agent_1.skip_confirmation!
-  support_agent_1.save!
-
-  support_agent_2 = User.new(name: 'Rachel Green', email: 'rachel@paperlayer.com', password: 'Password1!')
-  support_agent_2.skip_confirmation!
-  support_agent_2.save!
-
-  # Create Operations Team
-  operations_lead = User.new(name: 'Tom Anderson', email: 'tom@paperlayer.com', password: 'Password1!')
-  operations_lead.skip_confirmation!
-  operations_lead.save!
-
-  operations_agent = User.new(name: 'Lisa Martinez', email: 'lisa@paperlayer.com', password: 'Password1!')
-  operations_agent.skip_confirmation!
-  operations_agent.save!
-
-  # Create Account Users
-  AccountUser.create!(account_id: account.id, user_id: user.id, role: :administrator)
-  AccountUser.create!(account_id: account.id, user_id: sales_lead.id, role: :administrator)
-  AccountUser.create!(account_id: account.id, user_id: sales_agent_1.id, role: :agent)
-  AccountUser.create!(account_id: account.id, user_id: sales_agent_2.id, role: :agent)
-  AccountUser.create!(account_id: account.id, user_id: support_lead.id, role: :administrator)
-  AccountUser.create!(account_id: account.id, user_id: support_agent_1.id, role: :agent)
-  AccountUser.create!(account_id: account.id, user_id: support_agent_2.id, role: :agent)
-  AccountUser.create!(account_id: account.id, user_id: operations_lead.id, role: :administrator)
-  AccountUser.create!(account_id: account.id, user_id: operations_agent.id, role: :agent)
-  AccountUser.create!(account_id: secondary_account.id, user_id: user.id, role: :administrator)
-
-  # Create Teams
-  sales_team = Team.create!(
-    account: account,
-    name: 'Sales Team',
-    description: 'Handles all sales inquiries, quotes, and bulk orders',
-    allow_auto_assign: true
+  AccountUser.create!(
+    account_id: account.id,
+    user_id: user.id,
+    role: :administrator
   )
 
-  support_team = Team.create!(
-    account: account,
-    name: 'Customer Support',
-    description: 'Handles customer service, product questions, and order issues',
-    allow_auto_assign: true
+  AccountUser.create!(
+    account_id: secondary_account.id,
+    user_id: user.id,
+    role: :administrator
   )
 
-  operations_team = Team.create!(
-    account: account,
-    name: 'Operations',
-    description: 'Handles shipping, logistics, and order fulfillment',
-    allow_auto_assign: true
-  )
+  web_widget = Channel::WebWidget.create!(account: account, website_url: 'https://acme.inc')
 
-  # Add members to Sales Team
-  TeamMember.create!(team: sales_team, user: sales_lead)
-  TeamMember.create!(team: sales_team, user: sales_agent_1)
-  TeamMember.create!(team: sales_team, user: sales_agent_2)
-
-  # Add members to Support Team
-  TeamMember.create!(team: support_team, user: support_lead)
-  TeamMember.create!(team: support_team, user: support_agent_1)
-  TeamMember.create!(team: support_team, user: support_agent_2)
-
-  # Add members to Operations Team
-  TeamMember.create!(team: operations_team, user: operations_lead)
-  TeamMember.create!(team: operations_team, user: operations_agent)
-
-  # Create Inboxes
-  web_widget = Channel::WebWidget.create!(account: account, website_url: 'https://paperlayer.com')
-  inbox = Inbox.create!(channel: web_widget, account: account, name: 'Website Chat')
+  inbox = Inbox.create!(channel: web_widget, account: account, name: 'Acme Support')
   InboxMember.create!(user: user, inbox: inbox)
-  InboxMember.create!(user: sales_lead, inbox: inbox)
-  InboxMember.create!(user: sales_agent_1, inbox: inbox)
-  InboxMember.create!(user: sales_agent_2, inbox: inbox)
-  InboxMember.create!(user: support_lead, inbox: inbox)
-  InboxMember.create!(user: support_agent_1, inbox: inbox)
-  InboxMember.create!(user: support_agent_2, inbox: inbox)
-  InboxMember.create!(user: operations_lead, inbox: inbox)
-  InboxMember.create!(user: operations_agent, inbox: inbox)
 
-  sales_inbox = Inbox.create!(channel: Channel::WebWidget.create!(account: account, website_url: 'https://paperlayer.com/sales'), account: account,
-                              name: 'Sales Inquiries')
-  InboxMember.create!(user: user, inbox: sales_inbox)
-  InboxMember.create!(user: sales_lead, inbox: sales_inbox)
-  InboxMember.create!(user: sales_agent_1, inbox: sales_inbox)
-  InboxMember.create!(user: sales_agent_2, inbox: sales_inbox)
-
-  email_channel = Channel::Email.create!(
-    account: account,
-    email: 'support@paperlayer.com',
-    forward_to_email: 'support@paperlayer.com'
-  )
-  support_inbox = Inbox.create!(channel: email_channel, account: account, name: 'Email Support')
-  InboxMember.create!(user: support_lead, inbox: support_inbox)
-  InboxMember.create!(user: support_agent_1, inbox: support_inbox)
-  InboxMember.create!(user: support_agent_2, inbox: support_inbox)
-
-  # Create Labels
-  bulk_order_label = Label.create!(account: account, title: 'bulk-order', description: 'Large volume paper orders', color: '#00C875',
-                                   show_on_sidebar: true)
-  custom_print_label = Label.create!(account: account, title: 'custom-printing', description: 'Custom letterhead and printing requests',
-                                     color: '#784BD1', show_on_sidebar: true)
-  urgent_label = Label.create!(account: account, title: 'urgent', description: 'Rush delivery needed', color: '#E2445C', show_on_sidebar: true)
-  pricing_label = Label.create!(account: account, title: 'pricing-inquiry', description: 'Quote requests and pricing questions', color: '#FDAB3D',
-                                show_on_sidebar: true)
-  delivery_label = Label.create!(account: account, title: 'delivery-issue', description: 'Shipping and delivery concerns', color: '#9CD326',
-                                 show_on_sidebar: true)
-  product_label = Label.create!(account: account, title: 'product-question', description: 'Questions about paper types and products',
-                                color: '#579BFC', show_on_sidebar: true)
-
-  # Create Canned Responses
-  CannedResponse.create!(account: account, short_code: 'welcome',
-                         content: 'Thank you for contacting Paperlayer! We\'re committed to providing the highest quality paper products for your business. How can I help you today?')
-  CannedResponse.create!(account: account, short_code: 'bulk',
-                         content: 'For bulk orders over 100 reams, we offer competitive wholesale pricing. Let me get you a custom quote. Could you share your estimated monthly paper needs?')
-  CannedResponse.create!(account: account, short_code: 'pricing',
-                         content: 'Our standard pricing for premium white copy paper (20lb, 8.5x11) is $45 per case (10 reams). We offer volume discounts starting at 50 cases.')
-  CannedResponse.create!(account: account, short_code: 'delivery',
-                         content: 'We offer same-day delivery for local orders (within 50 miles) placed before noon, and 2-3 business days for standard shipping. Rush delivery is available for an additional fee.')
-  CannedResponse.create!(account: account, short_code: 'custom',
-                         content: 'We provide custom letterhead printing services with a minimum order of 5 reams. Typical turnaround is 5-7 business days. Would you like to discuss your design requirements?')
-  CannedResponse.create!(account: account, short_code: 'stock',
-                         content: 'We carry a full range of paper products: copy paper (20lb-32lb), cardstock, colored paper, glossy photo paper, and specialty papers. What type are you interested in?')
-  CannedResponse.create!(account: account, short_code: 'closing',
-                         content: 'Thank you for choosing Paperlayer! Is there anything else I can help you with today?')
-  CannedResponse.create!(account: account, short_code: 'followup',
-                         content: 'I wanted to follow up on your recent inquiry. Have you had a chance to review our quote?')
-  CannedResponse.create!(account: account, short_code: 'tracking',
-                         content: 'I can help you track your order. Could you please provide your order number?')
-  CannedResponse.create!(account: account, short_code: 'samples',
-                         content: 'We\'d be happy to send you paper samples! What types of paper are you interested in testing?')
-
-  # Create Macros
-  Macro.create!(
-    account: account,
-    name: 'Handle Bulk Order Inquiry',
-    visibility: :global,
-    created_by: user,
-    actions: [
-      { 'action_name' => 'add_label', 'action_params' => [bulk_order_label.title] },
-      { 'action_name' => 'assign_team', 'action_params' => [sales_team.id] },
-      { 'action_name' => 'send_message',
-        'action_params' => ['For bulk orders over 100 reams, we offer competitive wholesale pricing. Let me get you a custom quote. Could you share your estimated monthly paper needs?'] }
-    ]
-  )
-
-  Macro.create!(
-    account: account,
-    name: 'Handle Urgent Order',
-    visibility: :global,
-    created_by: user,
-    actions: [
-      { 'action_name' => 'add_label', 'action_params' => [urgent_label.title] },
-      { 'action_name' => 'change_priority', 'action_params' => ['urgent'] },
-      { 'action_name' => 'assign_team', 'action_params' => [operations_team.id] },
-      { 'action_name' => 'send_message',
-        'action_params' => ['I see you need this urgently. We offer same-day delivery for orders placed before noon. Let me check our inventory and get this expedited for you.'] }
-    ]
-  )
-
-  Macro.create!(
-    account: account,
-    name: 'Handle Custom Printing Request',
-    visibility: :global,
-    created_by: user,
-    actions: [
-      { 'action_name' => 'add_label', 'action_params' => [custom_print_label.title] },
-      { 'action_name' => 'assign_team', 'action_params' => [support_team.id] },
-      { 'action_name' => 'send_message',
-        'action_params' => ['We provide custom letterhead printing services with a minimum order of 5 reams. Typical turnaround is 5-7 business days. Would you like to discuss your design requirements?'] }
-    ]
-  )
-
-  Macro.create!(
-    account: account,
-    name: 'Route to Sales Team',
-    visibility: :global,
-    created_by: user,
-    actions: [
-      { 'action_name' => 'add_label', 'action_params' => [pricing_label.title] },
-      { 'action_name' => 'assign_team', 'action_params' => [sales_team.id] },
-      { 'action_name' => 'send_message',
-        'action_params' => ['I\'d be happy to provide pricing information. To give you the most accurate quote, could you let me know: 1) Paper type/weight you need, 2) Quantity required, 3) Delivery location?'] }
-    ]
-  )
-
-  Macro.create!(
-    account: account,
-    name: 'Close with Satisfaction Check',
-    visibility: :global,
-    created_by: user,
-    actions: [
-      { 'action_name' => 'send_message',
-        'action_params' => ['Thank you for choosing Paperlayer! Is there anything else I can help you with today?'] },
-      { 'action_name' => 'resolve_conversation' }
-    ]
-  )
-
-  Macro.create!(
-    account: account,
-    name: 'Escalate to Operations',
-    visibility: :global,
-    created_by: user,
-    actions: [
-      { 'action_name' => 'add_label', 'action_params' => [delivery_label.title] },
-      { 'action_name' => 'assign_team', 'action_params' => [operations_team.id] },
-      { 'action_name' => 'change_priority', 'action_params' => ['high'] }
-    ]
-  )
-
-  # ===============================================
-  # Create 50 Sample Conversations
-  # ===============================================
-
-  agents = [sales_lead, sales_agent_1, sales_agent_2, support_lead, support_agent_1, support_agent_2, operations_lead, operations_agent]
-
-  # Customer names for variety
-  customer_names = [
-    'Michael Stevens', 'Sarah Parker', 'John Martinez', 'Emily White', 'David Brown',
-    'Jennifer Taylor', 'Robert Wilson', 'Lisa Anderson', 'James Thomas', 'Mary Jackson',
-    'Christopher Lee', 'Patricia Harris', 'Daniel Clark', 'Linda Lewis', 'Matthew Walker',
-    'Barbara Hall', 'Joseph Allen', 'Nancy Young', 'Ryan King', 'Karen Wright',
-    'Kevin Lopez', 'Betty Hill', 'Brian Scott', 'Sandra Green', 'George Adams',
-    'Jessica Baker', 'Edward Nelson', 'Margaret Carter', 'Steven Mitchell', 'Helen Roberts',
-    'Andrew Turner', 'Dorothy Phillips', 'Mark Campbell', 'Carol Parker', 'Paul Evans',
-    'Michelle Edwards', 'Donald Collins', 'Ashley Stewart', 'Kenneth Morris', 'Kimberly Rogers',
-    'Joshua Reed', 'Amanda Cook', 'Jason Morgan', 'Melissa Bell', 'Justin Murphy',
-    'Stephanie Bailey', 'Brandon Rivera', 'Rebecca Cooper', 'Eric Richardson', 'Laura Cox'
-  ]
-
-  companies = [
-    'Tech Innovations Inc', 'Global Enterprises', 'Summit Corporation', 'Bright Future LLC',
-    'Metro Solutions', 'Pacific Group', 'Alliance Partners', 'Premier Services',
-    'Apex Industries', 'Horizon Technologies', 'Fusion Consulting', 'Vista Corp',
-    'Pinnacle Systems', 'Catalyst Ventures', 'Quantum Labs', 'Nexus Holdings',
-    'Zenith Partners', 'Atlas Group', 'Infinity Solutions', 'Eclipse Enterprises'
-  ]
-
-  conversation_templates = [
-    {
-      labels: [bulk_order_label.title, pricing_label.title],
-      team: sales_team,
-      priority: nil,
-      status: :open,
-      messages: [
-        { role: :incoming, content: 'Hi, I need a quote for 200 cases of copy paper for our office. What kind of pricing can you offer?' },
-        { role: :outgoing,
-          content: 'Great! For 200 cases, you qualify for our 15% volume discount. That brings the price down to $38.25 per case. Would you like me to prepare a formal quote?' },
-        { role: :incoming, content: 'Yes please. How soon can you deliver?' }
-      ]
-    },
-    {
-      labels: [custom_print_label.title],
-      team: support_team,
-      priority: nil,
-      status: :pending,
-      messages: [
-        { role: :incoming, content: 'Do you offer custom letterhead printing? We need about 10 reams with our logo.' },
-        { role: :outgoing,
-          content: 'Absolutely! We can do custom letterhead with a minimum order of 5 reams. For 10 reams on 28lb premium paper, the cost would be around $200. Turnaround is 5-7 business days. Do you have your design file ready?' }
-      ]
-    },
-    {
-      labels: [urgent_label.title, delivery_label.title],
-      team: operations_team,
-      priority: :urgent,
-      status: :open,
-      messages: [
-        { role: :incoming, content: 'Emergency! We need 50 reams delivered today. Is that possible?' },
-        { role: :outgoing, content: 'Yes, we can do same-day delivery within 50 miles if you order before noon. What\'s your location?' },
-        { role: :incoming, content: 'We\'re in downtown. How much for rush delivery?' }
-      ]
-    },
-    {
-      labels: [product_label.title],
-      team: support_team,
-      priority: nil,
-      status: :resolved,
-      messages: [
-        { role: :incoming, content: 'What\'s the difference between 20lb and 24lb paper?' },
-        { role: :outgoing,
-          content: '20lb is our standard weight, great for everyday printing. 24lb is heavier, more professional feel, and less see-through. Perfect for presentations and client-facing documents.' },
-        { role: :incoming, content: 'Perfect, I\'ll go with 24lb. Thanks!' }
-      ]
-    },
-    {
-      labels: [pricing_label.title],
-      team: sales_team,
-      priority: nil,
-      status: :open,
-      messages: [
-        { role: :incoming, content: 'Can you send me your current price list for all paper weights?' },
-        { role: :outgoing,
-          content: 'Of course! I\'ll email you our comprehensive price list. Are you interested in standard sizes or do you need custom dimensions as well?' }
-      ]
-    },
-    {
-      labels: [delivery_label.title],
-      team: operations_team,
-      priority: :high,
-      status: :pending,
-      messages: [
-        { role: :incoming, content: 'My order #12345 hasn\'t arrived yet. It was supposed to be here yesterday.' },
-        { role: :outgoing, content: 'I apologize for the delay. Let me track that order for you right away.' }
-      ]
-    },
-    {
-      labels: [bulk_order_label.title],
-      team: sales_team,
-      priority: nil,
-      status: :resolved,
-      messages: [
-        { role: :incoming, content: 'We\'re opening 5 new offices and need to set up a recurring order. Can you help?' },
-        { role: :outgoing,
-          content: 'Excellent! We have a bulk program perfect for multi-location businesses. With recurring orders over 250 cases, you get 20% off plus a dedicated account manager. When would you like to discuss the details?' },
-        { role: :incoming, content: 'That sounds great! Tomorrow at 2 PM works for me.' },
-        { role: :outgoing, content: 'Perfect, I\'ve scheduled a call for tomorrow at 2 PM. I\'ll send you a calendar invite shortly.' }
-      ]
-    },
-    {
-      labels: [product_label.title, pricing_label.title],
-      team: sales_team,
-      priority: nil,
-      status: :open,
-      messages: [
-        { role: :incoming, content: 'Do you have recycled paper options? We\'re trying to go green.' },
-        { role: :outgoing,
-          content: 'Yes! Our Eco-Friendly line is 30% post-consumer recycled content and FSC certified. It\'s $48 per case, just $3 more than standard paper.' }
-      ]
-    },
-    {
-      labels: [custom_print_label.title, urgent_label.title],
-      team: support_team,
-      priority: :urgent,
-      status: :open,
-      messages: [
-        { role: :incoming, content: 'We have a trade show next week and need 1000 business cards ASAP. Can you rush this?' },
-        { role: :outgoing,
-          content: 'For rush orders, we can turn it around in 2-3 business days for an additional $50 rush fee. Would that work for your timeline?' }
-      ]
-    },
-    {
-      labels: [delivery_label.title],
-      team: operations_team,
-      priority: nil,
-      status: :resolved,
-      messages: [
-        { role: :incoming, content: 'What are your delivery hours? We have limited receiving times.' },
-        { role: :outgoing,
-          content: 'Our standard delivery window is 9 AM - 5 PM. We can accommodate specific time windows with advance notice. What times work best for you?' },
-        { role: :incoming, content: '10 AM - 2 PM would be ideal.' },
-        { role: :outgoing, content: 'Noted! I\'ve added that to your account preferences.' }
-      ]
-    }
-  ]
-
-  puts '  Creating 50 diverse conversations...'
-
-  50.times do |i|
-    # Create contact
-    customer_name = customer_names[i % customer_names.length]
-    company = companies[i % companies.length]
-
-    contact_inbox = ContactInboxWithContactBuilder.new(
-      source_id: agents.sample.id,
-      inbox: [inbox, sales_inbox, support_inbox].sample,
-      hmac_verified: true,
-      contact_attributes: {
-        name: customer_name,
-        email: "#{customer_name.downcase.tr(' ', '.')}@#{company.downcase.delete(' ')}.com",
-        phone_number: "+1555#{rand(1_000_000..9_999_999)}",
-        additional_attributes: {
-          company_name: company,
-          city: ['New York', 'Los Angeles', 'Chicago', 'Houston', 'Phoenix', 'Philadelphia'].sample
-        }
-      }
-    ).perform
-
-    # Pick a template or create variation
-    template = conversation_templates[i % conversation_templates.length]
-
-    # Assign to agent from appropriate team
-    team_members = TeamMember.where(team: template[:team]).pluck(:user_id)
-    assigned_agent = User.find(team_members.sample)
-
-    # Create conversation
-    conv = Conversation.create!(
-      account: account,
-      inbox: contact_inbox.inbox,
-      status: template[:status],
-      assignee: assigned_agent,
-      contact: contact_inbox.contact,
-      contact_inbox: contact_inbox,
-      priority: template[:priority],
-      additional_attributes: {
-        initiated_at: {
-          timestamp: rand(30).days.ago.to_i
-        }
-      }
-    )
-
-    # Add labels
-    conv.label_list.add(*template[:labels])
-    conv.save!
-
-    # Create messages
-    template[:messages].each do |msg_template|
-      sender = msg_template[:role] == :incoming ? contact_inbox.contact : assigned_agent
-      Message.create!(
-        content: msg_template[:content],
-        account: account,
-        inbox: contact_inbox.inbox,
-        conversation: conv,
-        sender: sender,
-        message_type: msg_template[:role]
-      )
-    end
-  end
-
-  # Create one special conversation with interactive messages
-  special_contact = ContactInboxWithContactBuilder.new(
-    source_id: sales_lead.id,
+  contact_inbox = ContactInboxWithContactBuilder.new(
+    source_id: user.id,
     inbox: inbox,
     hmac_verified: true,
-    contact_attributes: {
-      name: 'Demo Customer',
-      email: 'demo@example.com',
-      phone_number: '+15551234567'
-    }
+    contact_attributes: { name: 'jane', email: 'jane@example.com', phone_number: '+2320000' }
   ).perform
 
-  demo_conversation = Conversation.create!(
+  conversation = Conversation.create!(
     account: account,
     inbox: inbox,
     status: :open,
-    assignee: sales_lead,
-    contact: special_contact.contact,
-    contact_inbox: special_contact,
+    assignee: user,
+    contact: contact_inbox.contact,
+    contact_inbox: contact_inbox,
     additional_attributes: {}
   )
-  demo_conversation.label_list.add(bulk_order_label.title)
-  demo_conversation.save!
 
-  Message.create!(content: 'Hi! I\'m interested in learning more about your products.', account: account, inbox: inbox,
-                  conversation: demo_conversation, sender: special_contact.contact, message_type: :incoming)
+  # sample email collect
+  Seeders::MessageSeeder.create_sample_email_collect_message conversation
 
-  # Add interactive message samples
-  Seeders::MessageSeeder.create_sample_cards_message demo_conversation
-  Seeders::MessageSeeder.create_sample_input_select_message demo_conversation
-  Seeders::MessageSeeder.create_sample_form_message demo_conversation
-  Seeders::MessageSeeder.create_sample_articles_message demo_conversation
-  Seeders::MessageSeeder.create_sample_email_collect_message demo_conversation
-  Seeders::MessageSeeder.create_sample_csat_collect_message demo_conversation
+  Message.create!(content: 'Hello', account: account, inbox: inbox, conversation: conversation, sender: contact_inbox.contact,
+                  message_type: :incoming)
 
-  puts '  ✓ Created 50+ conversations with diverse scenarios'
-
-  # ===============================================
-  # Help Center Portal Setup
-  # ===============================================
-  portal = Portal.create!(
-    account: account,
-    name: 'Paperlayer Help Center',
-    slug: 'dunder-mifflin-help',
-    page_title: 'Paperlayer Paper Company - Help & Support',
-    header_text: 'How can we help you with your paper needs?',
-    homepage_link: 'https://paperlayer.com',
-    color: '#0066CC',
-    config: {
-      'allowed_locales' => ['en'],
-      'default_locale' => 'en'
-    }
+  # sample location message
+  #
+  location_message = Message.new(content: 'location', account: account, inbox: inbox, sender: contact_inbox.contact, conversation: conversation,
+                                 message_type: :incoming)
+  location_message.attachments.new(
+    account_id: account.id,
+    file_type: 'location',
+    coordinates_lat: 37.7893768,
+    coordinates_long: -122.3895553,
+    fallback_title: 'Bay Bridge, San Francisco, CA, USA'
   )
+  location_message.save!
 
-  # Category: Getting Started
-  getting_started_category = Category.create!(
-    account: account,
-    portal: portal,
-    name: 'Getting Started',
-    slug: 'getting-started',
-    description: 'Learn the basics of ordering from Paperlayer',
-    locale: 'en',
-    position: 1,
-    icon: 'book-open'
-  )
+  # sample card
+  Seeders::MessageSeeder.create_sample_cards_message conversation
+  # input select
+  Seeders::MessageSeeder.create_sample_input_select_message conversation
+  # form
+  Seeders::MessageSeeder.create_sample_form_message conversation
+  # articles
+  Seeders::MessageSeeder.create_sample_articles_message conversation
+  # csat
+  Seeders::MessageSeeder.create_sample_csat_collect_message conversation
 
-  Article.create!(
-    account: account,
-    portal: portal,
-    category: getting_started_category,
-    author: user,
-    title: 'How to Place Your First Order',
-    description: 'Step-by-step guide to placing your first paper order with Paperlayer',
-    content: "# How to Place Your First Order\n\nWelcome to Paperlayer! We're excited to help you with your paper needs.\n\n## Step 1: Browse Our Products\nVisit our product catalog to explore our wide range of paper products:\n- Copy Paper (20lb, 24lb, 28lb, 32lb)\n- Cardstock (65lb, 80lb, 110lb)\n- Specialty Papers (colored, glossy, recycled)\n\n## Step 2: Request a Quote\nContact our sales team via:\n- Live chat on our website\n- Email: sales@paperlayer.com\n- Phone: 1-800-PAPER-01\n\n## Step 3: Review and Approve\nOur team will send you a detailed quote within 24 hours.\n\n## Step 4: Place Your Order\nOnce approved, we'll process your order and provide tracking information.\n\n## Step 5: Delivery\nStandard delivery: 2-3 business days\nSame-day delivery: Available for local orders placed before noon",
-    status: :published,
-    locale: 'en'
-  )
-
-  Article.create!(
-    account: account,
-    portal: portal,
-    category: getting_started_category,
-    author: user,
-    title: 'Understanding Paper Weights',
-    description: 'Learn about different paper weights and their best uses',
-    content: "# Understanding Paper Weights\n\nPaper weight can be confusing. Let us help you choose the right weight for your needs.\n\n## Copy Paper Weights\n\n### 20lb (75 gsm) - Standard\n- Most common weight for everyday printing\n- Great for internal documents, drafts\n- Economical choice for high-volume printing\n\n### 24lb (90 gsm) - Premium\n- Heavier feel, more professional\n- Ideal for presentations, resumes\n- Less see-through than 20lb\n\n### 28lb (105 gsm) - Super Premium\n- Excellent for important documents\n- Professional brochures\n- High-quality letterhead\n\n### 32lb (120 gsm) - Ultra Premium\n- Luxury feel and appearance\n- Executive communications\n- Certificates and awards\n\n## Cardstock Weights\n\n### 65lb (176 gsm) - Light Cardstock\n- Greeting cards, postcards\n- Thin presentations\n\n### 80lb (216 gsm) - Medium Cardstock\n- Business cards\n- Invitations\n\n### 110lb (298 gsm) - Heavy Cardstock\n- Premium business cards\n- High-end invitations\n- Display materials\n\n## Need Help?\nContact our team at sales@paperlayer.com or call 1-800-PAPER-01",
-    status: :published,
-    locale: 'en'
-  )
-
-  # Category: Products & Pricing
-  products_category = Category.create!(
-    account: account,
-    portal: portal,
-    name: 'Products & Pricing',
-    slug: 'products-pricing',
-    description: 'Information about our paper products and pricing',
-    locale: 'en',
-    position: 2,
-    icon: 'tag'
-  )
-
-  Article.create!(
-    account: account,
-    portal: portal,
-    category: products_category,
-    author: user,
-    title: 'Copy Paper Product Line',
-    description: 'Complete guide to our copy paper offerings',
-    content: "# Copy Paper Product Line\n\nPaperlayer offers the finest copy paper in the Northeast.\n\n## Standard Copy Paper\n**Premium White - 20lb**\n- Price: $45 per case (10 reams)\n- Brightness: 92\n- Size: 8.5\" x 11\"\n- Sheets per ream: 500\n\n**Premium White - 24lb**\n- Price: $52 per case (10 reams)\n- Brightness: 94\n- Size: 8.5\" x 11\"\n- Sheets per ream: 500\n\n## Premium Copy Paper\n**Ultra White - 28lb**\n- Price: $65 per case (10 reams)\n- Brightness: 96\n- Perfect for presentations\n\n**Executive White - 32lb**\n- Price: $78 per case (10 reams)\n- Brightness: 98\n- Luxury feel and appearance\n\n## Recycled Paper\n**Eco-Friendly - 20lb**\n- Price: $48 per case (10 reams)\n- 30% post-consumer content\n- FSC certified\n\n## Volume Discounts\n- 50-99 cases: 10% off\n- 100-249 cases: 15% off\n- 250+ cases: 20% off\n\nContact us for custom quotes!",
-    status: :published,
-    locale: 'en'
-  )
-
-  Article.create!(
-    account: account,
-    portal: portal,
-    category: products_category,
-    author: user,
-    title: 'Bulk Order Discounts',
-    description: 'Learn about our volume pricing tiers and save on large orders',
-    content: "# Bulk Order Discounts\n\nThe more you order, the more you save with Paperlayer!\n\n## Discount Tiers\n\n### Tier 1: 50-99 Cases\n- **10% discount**\n- Minimum order: 50 cases\n- Perfect for medium-sized offices\n\n### Tier 2: 100-249 Cases\n- **15% discount**\n- Quarterly supply option\n- Dedicated account manager\n\n### Tier 3: 250+ Cases\n- **20% discount**\n- Annual contract pricing\n- Priority customer service\n- Free delivery\n- Flexible payment terms\n\n## Example Savings\n\n**Standard scenario: 100 cases of Premium White 20lb**\n- Regular price: $4,500\n- With 15% discount: $3,825\n- **You save: $675!**\n\n## Additional Benefits\n- No order minimums after initial bulk purchase\n- Locked-in pricing for contract duration\n- Scheduled deliveries\n- Custom invoicing options\n\n## Get Started\nContact our bulk sales team:\n- Email: bulk@paperlayer.com\n- Phone: 1-800-BULK-PAPER\n- Live chat: Available 9 AM - 6 PM EST",
-    status: :published,
-    locale: 'en'
-  )
-
-  # Category: Shipping & Delivery
-  shipping_category = Category.create!(
-    account: account,
-    portal: portal,
-    name: 'Shipping & Delivery',
-    slug: 'shipping-delivery',
-    description: 'Delivery options, shipping costs, and tracking information',
-    locale: 'en',
-    position: 3,
-    icon: 'truck'
-  )
-
-  Article.create!(
-    account: account,
-    portal: portal,
-    category: shipping_category,
-    author: user,
-    title: 'Delivery Options & Times',
-    description: 'Choose the delivery option that works best for you',
-    content: "# Delivery Options & Times\n\n## Standard Delivery (FREE)\n- **Timeframe:** 2-3 business days\n- **Available:** All orders over $100\n- **Coverage:** Within 200 miles of Scranton, PA\n\n## Express Delivery\n- **Timeframe:** Next business day\n- **Cost:** $25 flat fee\n- **Coverage:** Within 100 miles\n- **Cutoff:** Order by 3 PM\n\n## Same-Day Delivery\n- **Timeframe:** Within 6 hours\n- **Cost:** $50 flat fee\n- **Coverage:** Within 50 miles\n- **Cutoff:** Order by 12 PM noon\n\n## Freight Shipping (Bulk Orders)\n- **Timeframe:** 3-5 business days\n- **Cost:** Varies by distance and volume\n- **Available:** Orders over 100 cases\n- **Includes:** Forklift delivery available\n\n## Tracking Your Order\nAll orders include:\n- Real-time tracking number\n- Email notifications\n- Estimated delivery window\n- Delivery signature confirmation\n\n## Delivery Notes\n- Residential deliveries available\n- Loading dock delivery preferred for bulk\n- Inside delivery available (additional fee)\n- Weather delays may occur\n\nQuestions? Contact: logistics@paperlayer.com",
-    status: :published,
-    locale: 'en'
-  )
-
-  # Category: Custom Services
-  custom_category = Category.create!(
-    account: account,
-    portal: portal,
-    name: 'Custom Services',
-    slug: 'custom-services',
-    description: 'Custom printing, letterhead, and specialty services',
-    locale: 'en',
-    position: 4,
-    icon: 'printer'
-  )
-
-  Article.create!(
-    account: account,
-    portal: portal,
-    category: custom_category,
-    author: user,
-    title: 'Custom Letterhead & Business Stationery',
-    description: 'Professional custom printing services for your business',
-    content: "# Custom Letterhead & Business Stationery\n\nMake a lasting impression with custom-printed materials from Paperlayer.\n\n## Letterhead Services\n\n### Standard Letterhead\n- **Minimum order:** 5 reams (2,500 sheets)\n- **Turnaround:** 5-7 business days\n- **Paper weight:** 24lb or 28lb\n- **Colors:** Up to 4-color process\n- **Starting at:** $15 per ream\n\n### Premium Letterhead\n- **Minimum order:** 5 reams\n- **Turnaround:** 7-10 business days\n- **Paper weight:** 32lb premium stock\n- **Options:** Embossing, foil stamping\n- **Starting at:** $25 per ream\n\n## Business Cards\n- Standard: 14pt cardstock\n- Premium: 16pt with UV coating\n- Minimum: 500 cards\n- Turnaround: 3-5 business days\n\n## Envelopes\n- Custom printed envelopes\n- Standard #10 size\n- Match your letterhead design\n- Minimum: 500 envelopes\n\n## Design Services\n- Professional design assistance: $150\n- Logo digitization: $75\n- Proof revisions: Included (up to 3)\n\n## The Process\n\n1. **Submit your design** - Email to custom@paperlayer.com\n2. **Review proof** - We'll send a digital proof within 2 business days\n3. **Approve** - Make any needed revisions\n4. **Production** - We print your order\n5. **Delivery** - Ships via your chosen method\n\n## File Requirements\n- Format: PDF, AI, or EPS\n- Resolution: 300 DPI minimum\n- Color mode: CMYK\n- Bleed: 0.125\" on all sides\n\nNeed help with design? We can assist!\nEmail: custom@paperlayer.com\nPhone: 1-800-CUSTOM-PAPER",
-    status: :published,
-    locale: 'en'
-  )
-
-  # ===============================================
-  # Captain Assistant Setup (Enterprise Feature)
-  # ===============================================
-  if defined?(Captain::Assistant)
-    captain_assistant = Captain::Assistant.create!(
-      account: account,
-      name: 'Paper Expert',
-      description: 'AI assistant specialized in helping customers with all their paper product needs, from product selection to bulk orders.',
-      config: {
-        temperature: 0.7,
-        feature_faq: true,
-        feature_memory: true,
-        product_name: 'Paperlayer Paper Products'
-      },
-      response_guidelines: [
-        'Always be friendly and professional',
-        'Use paper industry terminology when appropriate',
-        'Provide specific product recommendations based on customer needs',
-        'Mention bulk discounts when discussing large orders',
-        'Offer to connect customers with sales team for custom quotes'
-      ],
-      guardrails: [
-        'Do not discuss competitor products',
-        'Do not make promises about delivery times without confirming inventory',
-        'Always verify bulk pricing with sales team for orders over 250 cases'
-      ]
-    )
-
-    # Connect assistant to inbox
-    CaptainInbox.create!(
-      captain_assistant: captain_assistant,
-      inbox: inbox
-    )
-
-    # Scenario 1: Product Recommendations
-    Captain::Scenario.create!(
-      account: account,
-      assistant: captain_assistant,
-      title: 'Product Recommendations',
-      description: 'Help customers choose the right paper products for their needs',
-      instruction: "When a customer asks about which paper to use, ask clarifying questions:\n1. What will they use it for? (everyday printing, presentations, letterhead, etc.)\n2. What's their volume? (help them understand bulk discounts)\n3. Do they have any special requirements? (recycled, brightness, specific sizes)\n\nThen recommend appropriate products from our catalog:\n- 20lb for everyday use\n- 24lb for professional documents\n- 28lb for presentations\n- 32lb for executive communications\n- Cardstock for business cards\n\nAlways mention relevant discounts and offer to connect them with sales for quotes.",
-      enabled: true
-    )
-
-    # Scenario 2: Bulk Orders
-    Captain::Scenario.create!(
-      account: account,
-      assistant: captain_assistant,
-      title: 'Bulk Order Processing',
-      description: 'Guide customers through bulk order process and pricing',
-      instruction: "For bulk order inquiries:\n1. Determine their quantity needs\n2. Explain applicable discount tiers:\n   - 50-99 cases: 10% off\n   - 100-249 cases: 15% off\n   - 250+ cases: 20% off\n3. Calculate estimated savings\n4. Explain additional benefits (account manager, flexible terms)\n5. Offer to connect with bulk sales team for formal quote\n6. Add the 'bulk-order' label to the conversation",
-      enabled: true
-    )
-
-    # Scenario 3: Shipping Questions
-    Captain::Scenario.create!(
-      account: account,
-      assistant: captain_assistant,
-      title: 'Shipping & Delivery',
-      description: 'Answer questions about delivery options and times',
-      instruction: "When customers ask about shipping:\n1. Standard delivery: 2-3 business days (FREE over $100)\n2. Express: Next day ($25)\n3. Same-day: Within 6 hours, order by noon ($50)\n4. Bulk freight: 3-5 days for 100+ cases\n\nMention tracking is included with all orders.\nFor urgent needs, emphasize same-day delivery within 50 miles.",
-      enabled: true
-    )
-
-    # Document 1: FAQ - General Questions
-    Captain::Document.create!(
-      account: account,
-      assistant: captain_assistant,
-      name: 'General FAQs',
-      external_link: 'https://paperlayer.com/faq/general',
-      content: "# Frequently Asked Questions\n\n## What are your business hours?\nMonday-Friday: 8 AM - 6 PM EST\nSaturday: 9 AM - 2 PM EST\nSunday: Closed\n\n## Do you offer free shipping?\nYes! Free standard shipping on all orders over $100 within 200 miles of Scranton, PA.\n\n## What payment methods do you accept?\n- Credit cards (Visa, Mastercard, AmEx, Discover)\n- Purchase orders (for established accounts)\n- ACH/Wire transfer\n- Net 30 terms (for qualified businesses)\n\n## Can I return paper products?\nYes, unopened reams can be returned within 30 days for a full refund.\n\n## Do you have a showroom?\nYes! Visit our Scranton office at:\n1725 Slough Avenue\nScranton, PA 18505\n\nAppointments recommended.\n\n## What makes Paperlayer different?\n- Family-owned since 1949\n- Personal service from dedicated account managers\n- Local delivery and same-day service\n- Competitive pricing with volume discounts\n- Expert advice on paper selection",
-      status: :available
-    )
-
-    # Document 2: FAQ - Product Specifications
-    Captain::Document.create!(
-      account: account,
-      assistant: captain_assistant,
-      name: 'Product Specifications',
-      external_link: 'https://paperlayer.com/faq/products',
-      content: "# Product Specifications FAQs\n\n## What does paper brightness mean?\nBrightness is measured on a scale of 0-100. Higher numbers mean whiter, brighter paper.\n- 92: Standard brightness\n- 94-96: Premium brightness\n- 98+: Ultra-premium brightness\n\n## What's the difference between 20lb and 24lb paper?\nThe number refers to the weight of 500 sheets (a ream).\n- 20lb: Standard weight, economical\n- 24lb: Heavier, more professional feel\n- 28lb: Premium weight for presentations\n- 32lb: Luxury weight for executive use\n\n## Is your paper acid-free?\nYes, all our copy paper is acid-free for long-term archival quality.\n\n## Do you carry recycled paper?\nYes! Our Eco-Friendly line contains 30% post-consumer recycled content and is FSC certified.\n\n## What sizes do you offer?\n- Letter: 8.5\" x 11\" (most common)\n- Legal: 8.5\" x 14\"\n- Tabloid: 11\" x 17\"\n- Custom sizes available for bulk orders\n\n## Can I get paper in colors?\nYes! We stock:\n- Pastels: Ivory, Pink, Blue, Green, Yellow\n- Brights: Red, Orange, Purple\n- Custom colors available for bulk orders\n\n## What's the shelf life of paper?\nPaper properly stored in a cool, dry place will last indefinitely.",
-      status: :available
-    )
-
-    # Document 3: Bulk Ordering Guide
-    Captain::Document.create!(
-      account: account,
-      assistant: captain_assistant,
-      name: 'Bulk Ordering Guide',
-      external_link: 'https://paperlayer.com/guides/bulk-orders',
-      content: "# Bulk Ordering Guide\n\n## Benefits of Bulk Orders\n\n### Cost Savings\n- 50-99 cases: Save 10%\n- 100-249 cases: Save 15%\n- 250+ cases: Save 20%\n\n### Additional Perks\n- Dedicated account manager\n- Priority customer service\n- Flexible payment terms (Net 30/60/90)\n- Free delivery on orders over 100 cases\n- Scheduled recurring deliveries\n- Custom reporting and invoicing\n\n## How to Place a Bulk Order\n\n1. **Contact our bulk sales team**\n   - Email: bulk@paperlayer.com\n   - Phone: 1-800-BULK-PAPER\n   - Chat with us online\n\n2. **Discuss your needs**\n   - Types of paper needed\n   - Estimated monthly/annual volume\n   - Delivery schedule preferences\n\n3. **Receive your custom quote**\n   - Within 24 hours for standard requests\n   - Same day for urgent needs\n\n4. **Review and sign agreement**\n   - No long-term contracts required\n   - Flexible terms available\n\n5. **Start saving!**\n   - Automated ordering available\n   - Just-in-time delivery options\n\n## Storage Tips for Bulk Orders\n- Store in cool, dry place (60-70°F)\n- Keep away from direct sunlight\n- Maintain 40-60% humidity\n- Store flat, not on edge\n- Keep in original packaging until use\n\n## Popular Bulk Order Scenarios\n\n### Small Office (50-100 cases/year)\n- Mix of 20lb and 24lb paper\n- Quarterly deliveries\n- 10% savings tier\n\n### Medium Business (100-250 cases/year)\n- Multiple paper types\n- Monthly deliveries\n- 15% savings tier\n- Account manager included\n\n### Large Corporation (250+ cases/year)\n- Enterprise agreement\n- Custom delivery schedule\n- 20% savings tier\n- Premium support\n\n## Questions?\nContact our bulk sales specialists:\nbulk@paperlayer.com",
-      status: :available
-    )
-
-    # Document 4: Custom Printing Guide
-    Captain::Document.create!(
-      account: account,
-      assistant: captain_assistant,
-      name: 'Custom Printing Services',
-      external_link: 'https://paperlayer.com/services/custom-printing',
-      content: "# Custom Printing Services\n\n## What We Offer\n\n### Letterhead\n- Professional custom letterhead\n- Minimum: 5 reams (2,500 sheets)\n- Paper options: 24lb, 28lb, or 32lb\n- Full color printing\n- Turnaround: 5-10 business days\n\n### Business Cards\n- Premium cardstock\n- Standard or custom sizes\n- Options: matte, gloss, UV coating\n- Minimum: 500 cards\n- Turnaround: 3-5 business days\n\n### Envelopes\n- Custom printed envelopes\n- Match your letterhead\n- Multiple sizes available\n- Minimum: 500 envelopes\n\n## Design Services\n\nNeed help with design?\n- Professional design: $150\n- Logo digitization: $75\n- Free setup for repeat orders\n- Up to 3 proof revisions included\n\n## File Requirements\n- Preferred format: PDF, AI, EPS\n- Resolution: 300 DPI minimum\n- Color mode: CMYK (not RGB)\n- Include 0.125\" bleed\n- Embed all fonts\n\n## Approval Process\n\n1. Submit your design or request assistance\n2. Receive digital proof within 2 business days\n3. Review and approve (or request changes)\n4. Production begins upon approval\n5. Delivery within specified timeframe\n\n## Pricing Examples\n\n**Standard Letterhead (24lb)**\n- 5 reams: $75\n- 10 reams: $140\n- 25 reams: $325\n\n**Premium Letterhead (32lb)**\n- 5 reams: $125\n- 10 reams: $230\n- 25 reams: $525\n\n**Business Cards**\n- 500 cards: $75\n- 1,000 cards: $125\n- 2,500 cards: $275\n\n## Get Started\n\nEmail your project details to:\ncustom@paperlayer.com\n\nOr call: 1-800-CUSTOM-PAPER",
-      status: :available
-    )
-
-    puts '  ✓ Captain Assistant created with documents and scenarios'
-  else
-    puts '  ⚠ Captain Assistant is an Enterprise feature - skipping'
-  end
+  CannedResponse.create!(account: account, short_code: 'start', content: 'Hello welcome to chatwoot.')
 end

lib/seeders/account_seeder.rb

@@ -23,45 +23,22 @@ class Seeders::AccountSeeder
     set_up_users
     seed_labels
     seed_canned_responses
-    seed_macros
     seed_inboxes
     seed_contacts
-    seed_portals
-    seed_captain_assistants
-    finalize_seeding
   end
 
   def set_up_account
-    # Delete all existing data before seeding
-    @account.macros.destroy_all
-    @account.canned_responses.destroy_all
     @account.teams.destroy_all
     @account.conversations.destroy_all
     @account.labels.destroy_all
-    @account.portals.destroy_all
     @account.inboxes.destroy_all
     @account.contacts.destroy_all
     @account.custom_roles.destroy_all if @account.respond_to?(:custom_roles)
-
-    # Delete Captain Assistants if Enterprise feature is available
-    return unless defined?(Captain::Assistant)
-
-    Captain::Assistant.where(account_id: @account.id).destroy_all
   end
 
   def seed_teams
-    @account_data['teams'].each do |team_data|
-      if team_data.is_a?(String)
-        # Support legacy format (just team name)
-        @account.teams.create!(name: team_data)
-      else
-        # New format with name and description
-        @account.teams.create!(
-          name: team_data['name'],
-          description: team_data['description'],
-          allow_auto_assign: team_data['allow_auto_assign'] != false
-        )
-      end
+    @account_data['teams'].each do |team_name|
+      @account.teams.create!(name: team_name)
     end
   end
 
@@ -126,68 +103,9 @@ class Seeders::AccountSeeder
     @account.custom_roles.find_by(name: role_name)
   end
 
-  def seed_canned_responses
-    return unless @account_data['canned_responses'].present?
-
-    @account_data['canned_responses'].each do |response|
-      @account.canned_responses.create!(response)
-    end
-  end
-
-  def seed_macros
-    return unless @account_data['macros'].present?
-
-    @account_data['macros'].each do |macro_data|
-      created_by = User.from_email(macro_data['created_by']) if macro_data['created_by'].present?
-      actions = macro_data['actions'].map do |action|
-        process_macro_action(action)
-      end.compact # Remove nil actions (when team/agent not found)
-
-      # Only create macro if there are valid actions
-      if actions.any?
-        @account.macros.create!(
-          name: macro_data['name'],
-          visibility: macro_data['visibility'] || 'global',
-          created_by: created_by,
-          actions: actions
-        )
-      else
-        Rails.logger.warn("Macro '#{macro_data['name']}' has no valid actions, skipping")
-      end
-    end
-  end
-
-  def seed_portals
-    return unless @account_data['portals'].present?
-
-    @account_data['portals'].each do |portal_data|
-      portal = @account.portals.create!(
-        name: portal_data['name'],
-        slug: portal_data['slug'],
-        page_title: portal_data['page_title'],
-        header_text: portal_data['header_text'],
-        color: portal_data['color'],
-        config: portal_data['config']
-      )
-
-      seed_portal_categories(portal, portal_data['categories']) if portal_data['categories'].present?
-    end
-  end
-
-  def seed_captain_assistants
-    return unless @account_data['captain_assistants'].present?
-    return unless defined?(Captain::Assistant)
-
-    @account_data['captain_assistants'].each do |assistant_data|
-      assistant = Captain::Assistant.create!(
-        account: @account,
-        name: assistant_data['name'],
-        description: assistant_data['description'],
-        config: assistant_data['config'] || {}
-      )
-
-      seed_captain_documents(assistant, assistant_data['documents']) if assistant_data['documents'].present?
-      seed_captain_scenarios(assistant, assistant_data['scenarios']) if assistant_data['scenarios'].present?
+  def seed_canned_responses(count: 50)
+    count.times do
+      @account.canned_responses.create(content: Faker::Quote.fortune_cookie, short_code: Faker::Alphanumeric.alpha(number: 10))
     end
   end
 
@@ -237,106 +155,4 @@ class Seeders::AccountSeeder
   def seed_inboxes
     Seeders::InboxSeeder.new(account: @account, company_data: @account_data[:company]).perform!
   end
-
-  def process_macro_action(action)
-    processed_action = { 'action_name' => action['action_name'] }
-
-    case action['action_name']
-    when 'assign_team'
-      team = @account.teams.find_by('name LIKE ?', "%#{action['action_params'][0]}%")
-      if team
-        processed_action['action_params'] = [team.id]
-      else
-        Rails.logger.warn("Macro: Team not found matching '#{action['action_params'][0]}', skipping assign_team action")
-        return nil # Skip this action
-      end
-    when 'assign_agent'
-      user = User.from_email(action['action_params'][0])
-      if user
-        processed_action['action_params'] = [user.id]
-      else
-        Rails.logger.warn("Macro: User not found '#{action['action_params'][0]}', skipping assign_agent action")
-        return nil # Skip this action
-      end
-    else
-      processed_action['action_params'] = action['action_params']
-    end
-
-    processed_action
-  end
-
-  def seed_portal_categories(portal, categories_data)
-    categories_data.each do |category_data|
-      category = portal.categories.create!(
-        account: @account,
-        name: category_data['name'],
-        slug: category_data['slug'],
-        description: category_data['description'],
-        locale: category_data['locale'] || 'en',
-        position: category_data['position']
-      )
-
-      seed_category_articles(portal, category, category_data['articles']) if category_data['articles'].present?
-    end
-  end
-
-  def seed_category_articles(portal, category, articles_data)
-    articles_data.each do |article_data|
-      author = User.from_email(article_data['author']) if article_data['author'].present?
-      author ||= @account.users.administrators.first
-
-      portal.articles.create!(
-        account: @account,
-        category: category,
-        author: author,
-        title: article_data['title'],
-        description: article_data['description'],
-        content: article_data['content'],
-        status: article_data['status'] || 'published',
-        locale: article_data['locale'] || 'en'
-      )
-    end
-  end
-
-  def seed_captain_documents(assistant, documents_data)
-    documents_data.each do |doc_data|
-      Captain::Document.create!(
-        account: @account,
-        assistant: assistant,
-        name: doc_data['name'],
-        external_link: doc_data['external_link'],
-        content: doc_data['content'],
-        status: doc_data['status'] || 'available'
-      )
-    end
-  end
-
-  def seed_captain_scenarios(assistant, scenarios_data)
-    scenarios_data.each do |scenario_data|
-      Captain::Scenario.create!(
-        account: @account,
-        assistant: assistant,
-        title: scenario_data['title'],
-        description: scenario_data['description'],
-        instruction: scenario_data['instruction'],
-        enabled: scenario_data['enabled'] != false
-      )
-    end
-  end
-
-  def finalize_seeding
-    # Reload account to ensure all associations are fresh
-    @account.reload
-
-    # Reset cache keys for labels, inboxes, teams
-    @account.reset_cache_keys if @account.respond_to?(:reset_cache_keys)
-
-    # Clear any Rails cache related to this account
-    Rails.cache.delete("account/#{@account.id}")
-
-    # Force reload of all account users to refresh their associations
-    @account.account_users.each(&:reload)
-
-    Rails.logger.info("Seed completed for account #{@account.id} - #{@account.name}")
-  end
 end

lib/seeders/message_seeder.rb

@@ -6,7 +6,7 @@ module Seeders::MessageSeeder
       conversation: conversation,
       message_type: :template,
       content_type: :input_email,
-      content: 'Want us to email you a copy of your quote?'
+      content: 'Get notified by email'
     )
   end
 
@@ -17,7 +17,7 @@ module Seeders::MessageSeeder
       conversation: conversation,
       message_type: :template,
       content_type: :input_csat,
-      content: 'How would you rate your experience with Paperlayer today?'
+      content: 'Please rate the support'
     )
   end
 
@@ -41,18 +41,18 @@ module Seeders::MessageSeeder
   def self.sample_card_item
     {
       media_url: 'https://i.imgur.com/d8Djr4k.jpg',
-      title: 'Premium Copy Paper - 20lb',
-      description: 'Bright white, 500 sheets per ream. Perfect for everyday printing.',
+      title: 'Acme Shoes 2.0',
+      description: 'Move with Acme Shoe 2.0',
       actions: [
         {
           type: 'link',
-          text: 'View Details',
-          uri: 'http://paperlayer.com/products/copy-paper'
+          text: 'View More',
+          uri: 'http://acme-shoes.inc'
         },
         {
           type: 'postback',
-          text: 'Request Quote',
-          payload: 'QUOTE_REQUESTED'
+          text: 'Add to cart',
+          payload: 'ITEM_SELECTED'
         }
       ]
     }
@@ -64,14 +64,14 @@ module Seeders::MessageSeeder
       inbox: conversation.inbox,
       conversation: conversation,
       message_type: :template,
-      content: 'What type of paper are you interested in?',
+      content: 'Your favorite food',
       content_type: 'input_select',
       content_attributes: {
         items: [
-          { title: '📄 Copy Paper (20lb)', value: 'copy-paper-20' },
-          { title: '📋 Cardstock (110lb)', value: 'cardstock-110' },
-          { title: '🎨 Colored Paper', value: 'colored-paper' },
-          { title: '✨ Premium (32lb)', value: 'premium-32' }
+          { title: '🌯 Burito', value: 'Burito' },
+          { title: '🍝 Pasta', value: 'Pasta' },
+          { title: ' 🍱 Sushi', value: 'Sushi' },
+          { title: ' 🥗 Salad', value: 'Salad' }
         ]
       }
     )
@@ -92,20 +92,14 @@ module Seeders::MessageSeeder
   def self.sample_form
     {
       items: [
-        { name: 'company', placeholder: 'Your company name', type: 'text', label: 'Company Name', required: 'required',
-          pattern_error: 'Please enter your company name' },
-        { name: 'email', placeholder: 'your.email@company.com', type: 'email', label: 'Email Address', required: 'required',
-          pattern_error: 'Please enter a valid email', pattern: '^[^\s@]+@[^\s@]+\.[^\s@]+$' },
-        { name: 'quantity', placeholder: 'e.g., 50 cases', type: 'text', label: 'Quantity Needed', required: 'required',
-          pattern_error: 'Please specify quantity' },
-        { name: 'paper_type', label: 'Paper Type', type: 'select', options: [
-          { label: '📄 Copy Paper (20lb)', value: 'copy-20' },
-          { label: '📋 Cardstock (110lb)', value: 'cardstock-110' },
-          { label: '🎨 Colored Paper', value: 'colored' },
-          { label: '✨ Premium (32lb)', value: 'premium-32' }
-        ] },
-        { name: 'requirements', placeholder: 'Any special requirements or delivery instructions', type: 'text_area',
-          label: 'Additional Notes', pattern_error: 'Please fill this field' }
+        { name: 'email', placeholder: 'Please enter your email', type: 'email', label: 'Email', required: 'required',
+          pattern_error: 'Please fill this field', pattern: '^[^\s@]+@[^\s@]+\.[^\s@]+$' },
+        { name: 'text_area', placeholder: 'Please enter text', type: 'text_area', label: 'Large Text', required: 'required',
+          pattern_error: 'Please fill this field' },
+        { name: 'text', placeholder: 'Please enter text', type: 'text', label: 'text', default: 'defaut value', required: 'required',
+          pattern: '^[a-zA-Z ]*$', pattern_error: 'Only alphabets are allowed' },
+        { name: 'select', label: 'Select Option', type: 'select', options: [{ label: '🌯 Burito', value: 'Burito' },
+                                                                            { label: '🍝 Pasta', value: 'Pasta' }] }
       ]
     }
   end
@@ -116,14 +110,12 @@ module Seeders::MessageSeeder
       inbox: conversation.inbox,
       conversation: conversation,
       message_type: :template,
-      content: 'Helpful Resources',
+      content: 'Tech Companies',
       content_type: 'article',
       content_attributes: {
         items: [
-          { title: 'Paper Weight Guide', description: 'Understanding paper weights and their best uses',
-            link: 'http://paperlayer.com/help/paper-weights' },
-          { title: 'Bulk Order Discounts', description: 'Learn about our volume pricing tiers', link: 'http://paperlayer.com/help/bulk-pricing' },
-          { title: 'Custom Printing Options', description: 'Letterhead, envelopes, and branded materials', link: 'http://paperlayer.com/help/custom-printing' }
+          { title: 'Acme Hardware', description: 'Hardware reimagined', link: 'http://acme-hardware.inc' },
+          { title: 'Acme Search', description: 'The best Search Engine', link: 'http://acme-search.inc' }
         ]
       }
     )

spec/services/account_deletion_service_spec.rb

@@ -46,8 +46,7 @@ RSpec.describe AccountDeletionService do
 
         # Reload the user to get the updated email
         user_with_one_account.reload
-        expect(user_with_one_account.email).to eq("#{user_with_one_account.id}@chatwoot-deleted.invalid")
-        expect(user_with_one_account.email).not_to eq(original_email)
+        expect(user_with_one_account.email).to eq("#{original_email}-deleted.com")
       end
 
       it 'does not modify emails for users belonging to multiple accounts' do

spec/services/whatsapp/incoming_message_whatsapp_cloud_service_spec.rb

@@ -102,65 +102,6 @@ describe Whatsapp::IncomingMessageWhatsappCloudService do
         expect(whatsapp_channel.inbox.messages.count).to eq(0)
       end
     end
-
-    context 'when message is a reply (has context)' do
-      let(:reply_params) do
-        {
-          phone_number: whatsapp_channel.phone_number,
-          object: 'whatsapp_business_account',
-          entry: [{
-            changes: [{
-              value: {
-                contacts: [{ profile: { name: 'Pranav' }, wa_id: '16503071063' }],
-                messages: [{
-                  context: {
-                    from: '16503071063',
-                    id: 'wamid.ORIGINAL_MESSAGE_ID'
-                  },
-                  from: '16503071063',
-                  id: 'wamid.REPLY_MESSAGE_ID',
-                  timestamp: '1770407829',
-                  text: { body: 'This is a reply' },
-                  type: 'text'
-                }]
-              }
-            }]
-          }]
-        }.with_indifferent_access
-      end
-
-      context 'when the original message exists in Chatwoot' do
-        it 'sets in_reply_to to reference the existing message' do
-          # Create a conversation and the original message that will be replied to first
-          contact = create(:contact, phone_number: '+16503071063', account: whatsapp_channel.account)
-          contact_inbox = create(:contact_inbox, contact: contact, inbox: whatsapp_channel.inbox, source_id: '16503071063')
-          conversation = create(:conversation, contact: contact, inbox: whatsapp_channel.inbox, contact_inbox: contact_inbox)
-
-          original_message = create(:message,
-                                    conversation: conversation,
-                                    source_id: 'wamid.ORIGINAL_MESSAGE_ID',
-                                    content: 'Original message')
-
-          described_class.new(inbox: whatsapp_channel.inbox, params: reply_params).perform
-
-          reply_message = whatsapp_channel.inbox.messages.last
-          expect(reply_message.content).to eq('This is a reply')
-          expect(reply_message.content_attributes['in_reply_to']).to eq(original_message.id)
-          expect(reply_message.content_attributes['in_reply_to_external_id']).to eq('wamid.ORIGINAL_MESSAGE_ID')
-        end
-      end
-
-      context 'when the original message does not exist in Chatwoot' do
-        it 'does not set in_reply_to (discards the reply reference)' do
-          described_class.new(inbox: whatsapp_channel.inbox, params: reply_params).perform
-
-          reply_message = whatsapp_channel.inbox.messages.last
-          expect(reply_message.content).to eq('This is a reply')
-          expect(reply_message.content_attributes['in_reply_to']).to be_nil
-          expect(reply_message.content_attributes['in_reply_to_external_id']).to be_nil
-        end
-      end
-    end
   end
 
   # Métodos auxiliares para reduzir o tamanho do exemplo