Merge branch 'develop' into fix/editor-heading-error

* fix: cookie setting

* chore: remove debug statement

* chore: add specs to test stringify

.devcontainer/Dockerfile

@@ -2,7 +2,7 @@
 # It has the dependencies already installed so that codespace will boot up fast
 FROM ghcr.io/chatwoot/chatwoot_codespace:latest
 
-# Do the set up required for chatwoot app 
+# Do the set up required for chatwoot app
 WORKDIR /workspace
 COPY . /workspace
 RUN yarn && gem install bundler && bundle install

.devcontainer/Dockerfile.base

@@ -1,10 +1,14 @@
 
-ARG VARIANT=ubuntu-20.04
+ARG VARIANT
-FROM mcr.microsoft.com/vscode/devcontainers/base:${VARIANT}
+
+FROM mcr.microsoft.com/vscode/devcontainers/base:0-${VARIANT}
+
+ARG NODE_VERSION
+ARG RUBY_VERSION
+ARG USER_UID
+ARG USER_GID
 
 # Update args in docker-compose.yaml to set the UID/GID of the "vscode" user.
-ARG USER_UID=1000
-ARG USER_GID=$USER_UID
 RUN if [ "$USER_GID" != "1000" ] || [ "$USER_UID" != "1000" ]; then \
         groupmod --gid $USER_GID vscode \
         && usermod --uid $USER_UID --gid $USER_GID vscode \
@@ -27,10 +31,10 @@ RUN apt-get update && export DEBIAN_FRONTEND=noninteractive \
     tmux \
     zsh \
     git-flow \
-    npm
+    npm \
+    libyaml-dev
 
 # Install rbenv and ruby
-ARG RUBY_VERSION="3.2.2"
 RUN git clone https://github.com/rbenv/rbenv.git ~/.rbenv \
     &&  echo 'export PATH="$HOME/.rbenv/bin:$PATH"' >> ~/.bashrc \
     &&  echo 'eval "$(rbenv init -)"' >> ~/.bashrc
@@ -46,7 +50,7 @@ RUN rbenv install $RUBY_VERSION && \
 RUN curl -L https://github.com/DarthSim/overmind/releases/download/v2.1.0/overmind-v2.1.0-linux-amd64.gz > overmind.gz \
   && gunzip overmind.gz \
   && sudo mv overmind /usr/local/bin \
-  && chmod +x /usr/local/bin/overmind 
+  && chmod +x /usr/local/bin/overmind
 
 
 # Install gh
@@ -56,7 +60,7 @@ RUN curl -fsSL https://cli.github.com/packages/githubcli-archive-keyring.gpg | s
    && sudo apt install gh
 
 
-# Do the set up required for chatwoot app 
+# Do the set up required for chatwoot app
 WORKDIR /workspace
 COPY . /workspace
 
@@ -65,8 +69,7 @@ COPY Gemfile Gemfile.lock ./
 RUN gem install bundler && bundle install
 
 # set up node js
-RUN npm install npm@latest -g && \
+RUN npm install n -g && \
-    npm install n -g && \
+    n $NODE_VERSION
-    n latest
 RUN npm install --global yarn
 RUN yarn

.devcontainer/docker-compose.yml

@@ -1,30 +1,41 @@
 # https://github.com/microsoft/vscode-dev-containers/blob/master/containers/python-3-postgres/.devcontainer/docker-compose.yml
 # https://github.com/microsoft/vscode-dev-containers/blob/master/containers/ruby-rails/.devcontainer/devcontainer.json
-# 
+#
 
 version: '3'
 
 services:
-  app: 
+  base: 
+    build:
+      context: ..
+      dockerfile: .devcontainer/Dockerfile.base
+      args:
+        VARIANT: "ubuntu-22.04"
+        NODE_VERSION: "20.9.0"
+        RUBY_VERSION: "3.2.2"
+        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
+        USER_UID: "1000"
+        USER_GID: "1000"
+    image: base:latest
+        
+  app:
     build:
       context: ..
       dockerfile: .devcontainer/Dockerfile
       args:
-        # Update 'VARIANT' to pick a Ruby version: https://github.com/microsoft/vscode-dev-containers/tree/main/containers/ruby
+        VARIANT: "ubuntu-22.04"
-        VARIANT: 3
+        NODE_VERSION: "20.9.0"
-        # [Choice] Install Node.js
+        RUBY_VERSION: "3.2.2"
-        INSTALL_NODE: "true"
-        NODE_VERSION: "lts/*"
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
-        USER_UID: 1000
+        USER_UID: "1000"
-        USER_GID: 1000
+        USER_GID: "1000"
 
     volumes:
       - ..:/workspace:cached
-  
+
     # Overrides default command so things don't shut down after the process ends.
     command: sleep infinity
-    
+
     # Runs app on the same network as the database container, allows "forwardPorts" in devcontainer.json function.
     network_mode: service:db
 
@@ -49,8 +60,7 @@ services:
     restart: unless-stopped
     image: mailhog/mailhog
     network_mode: service:db
-  
+
 volumes:
   postgres-data:
   redis-data:
-  

.env.example

@@ -81,7 +81,7 @@ SMTP_OPENSSL_VERIFY_MODE=peer
 # Mail Incoming
 # This is the domain set for the reply emails when conversation continuity is enabled
 MAILER_INBOUND_EMAIL_DOMAIN=
-# Set this to appropriate ingress channel with regards to incoming emails
+# Set this to the appropriate ingress channel with regards to incoming emails
 # Possible values are :
 # relay for Exim, Postfix, Qmail
 # mailgun for Mailgun
@@ -91,10 +91,20 @@ MAILER_INBOUND_EMAIL_DOMAIN=
 RAILS_INBOUND_EMAIL_SERVICE=
 # Use one of the following based on the email ingress service
 # Ref: https://edgeguides.rubyonrails.org/action_mailbox_basics.html
+# Set this to a password of your choice and use it in the Inbound webhook
 RAILS_INBOUND_EMAIL_PASSWORD=
+
 MAILGUN_INGRESS_SIGNING_KEY=
 MANDRILL_INGRESS_API_KEY=
 
+# Creating Your Inbound Webhook Instructions for Postmark and Sendgrid:
+# Inbound webhook URL format:
+#    https://actionmailbox:[YOUR_RAILS_INBOUND_EMAIL_PASSWORD]@[YOUR_CHATWOOT_DOMAIN.COM]/rails/action_mailbox/[RAILS_INBOUND_EMAIL_SERVICE]/inbound_emails
+# Note: Replace the values inside the brackets; do not include the brackets themselves.
+# Example: https://actionmailbox:mYRandomPassword3@chatwoot.example.com/rails/action_mailbox/postmark/inbound_emails
+# For Postmark
+# Ensure the 'Include raw email content in JSON payload' checkbox is selected in the inbound webhook section.
+
 # Storage
 ACTIVE_STORAGE_SERVICE=local
 
@@ -176,6 +186,9 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # MICROSOFT CLARITY
 # MS_CLARITY_TOKEN=xxxxxxxxx
 
+# GOOGLE_TAG_MANAGER
+# GOOGLE_TAG = GTM-XXXXXXX
+
 ## Scout
 ## https://scoutapm.com/docs/ruby/configuration
 # SCOUT_KEY=YOURKEY
@@ -240,3 +253,9 @@ AZURE_APP_SECRET=
 
 # Sentiment analysis model file path
 SENTIMENT_FILE_PATH=
+
+
+# Housekeeping/Performance related configurations
+# Set to true if you want to remove stale contact inboxes
+# contact_inboxes with no conversation older than 90 days will be removed
+# REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false

.eslintrc.js

@@ -4,6 +4,7 @@ module.exports = {
     'prettier',
     'plugin:vue/recommended',
     'plugin:storybook/recommended',
+    'plugin:cypress/recommended',
   ],
   parserOptions: {
     parser: '@babel/eslint-parser',

.github/workflows/publish_codespace_image.yml

@@ -19,5 +19,6 @@ jobs:
 
     - name: Build the Codespace Base Image
       run: |
-        docker build . -t ghcr.io/chatwoot/chatwoot_codespace:latest -f .devcontainer/Dockerfile.base 
+        docker-compose -f .devcontainer/docker-compose.yml build base
+        docker tag base:latest ghcr.io/chatwoot/chatwoot_codespace:latest
         docker push ghcr.io/chatwoot/chatwoot_codespace:latest

Gemfile

@@ -39,6 +39,8 @@ gem 'rack-attack', '>= 6.7.0'
 gem 'down'
 # authentication type to fetch and send mail over oauth2.0
 gem 'gmail_xoauth'
+# Lock net-smtp to 0.3.4 to avoid issues with gmail_xoauth2
+gem 'net-smtp',  '~> 0.3.4'
 # Prevent CSV injection
 gem 'csv-safe'
 
@@ -74,9 +76,9 @@ gem 'devise_token_auth'
 gem 'jwt'
 gem 'pundit'
 # super admin
-gem 'administrate', '>= 0.19.0'
+gem 'administrate', '>= 0.20.1'
-gem 'administrate-field-active_storage'
+gem 'administrate-field-active_storage', '>= 1.0.1'
-gem 'administrate-field-belongs_to_search'
+gem 'administrate-field-belongs_to_search', '>= 0.9.0'
 
 ##--- gems for pubsub service ---##
 # https://karolgalanciak.com/blog/2019/11/30/from-activerecord-callbacks-to-publish-slash-subscribe-pattern-and-event-driven-design/
@@ -107,16 +109,16 @@ gem 'google-cloud-translate-v3'
 gem 'ddtrace', require: false
 gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
-gem 'newrelic-sidekiq-metrics', require: false
+gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
 gem 'scout_apm', require: false
-gem 'sentry-rails', '>= 5.12.0', require: false
+gem 'sentry-rails', '>= 5.14.0', require: false
 gem 'sentry-ruby', require: false
-gem 'sentry-sidekiq', '>= 5.12.0', require: false
+gem 'sentry-sidekiq', '>= 5.14.0', require: false
 
 ##-- background job processing --##
-gem 'sidekiq', '>= 7.1.3'
+gem 'sidekiq', '>= 7.2.1'
 # We want cron jobs
-gem 'sidekiq-cron', '>= 1.10.1'
+gem 'sidekiq-cron', '>= 1.12.0'
 
 ##-- Push notification service --##
 gem 'fcm'
@@ -159,10 +161,10 @@ gem 'lograge', '~> 0.14.0', require: false
 # worked with microsoft refresh token
 gem 'omniauth-oauth2'
 
-gem 'audited', '~> 5.4', '>= 5.4.0'
+gem 'audited', '~> 5.4', '>= 5.4.1'
 
 # need for google auth
-gem 'omniauth'
+gem 'omniauth', '>= 2.1.2'
 gem 'omniauth-google-oauth2'
 gem 'omniauth-rails_csrf_protection', '~> 1.0'
 
@@ -198,8 +200,10 @@ group :development do
   gem 'squasher'
 
   # profiling
-  gem 'rack-mini-profiler', '>= 3.1.1', require: false
+  gem 'rack-mini-profiler', '>= 3.2.0', require: false
   gem 'stackprof'
+  # Should install the associated chrome extension to view query logs
+  gem 'meta_request'
 end
 
 group :test do
@@ -222,7 +226,7 @@ group :development, :test do
   gem 'byebug', platform: :mri
   gem 'climate_control'
   gem 'debug', '~> 1.8'
-  gem 'factory_bot_rails'
+  gem 'factory_bot_rails', '>= 6.4.3'
   gem 'listen'
   gem 'mock_redis'
   gem 'pry-rails'

Gemfile.lock

@@ -105,30 +105,30 @@ GEM
       activerecord (>= 6.0, < 7.1)
     addressable (2.8.4)
       public_suffix (>= 2.0.2, < 6.0)
-    administrate (0.19.0)
+    administrate (0.20.1)
-      actionpack (>= 5.0)
+      actionpack (>= 6.0, < 8.0)
-      actionview (>= 5.0)
+      actionview (>= 6.0, < 8.0)
-      activerecord (>= 5.0)
+      activerecord (>= 6.0, < 8.0)
-      jquery-rails (>= 4.0)
+      jquery-rails (~> 4.6.0)
-      kaminari (>= 1.0)
+      kaminari (~> 1.2.2)
       sassc-rails (~> 2.1)
       selectize-rails (~> 0.6)
-    administrate-field-active_storage (0.4.2)
+    administrate-field-active_storage (1.0.1)
       administrate (>= 0.2.2)
       rails (>= 7.0)
-    administrate-field-belongs_to_search (0.8.0)
+    administrate-field-belongs_to_search (0.9.0)
       administrate (>= 0.3, < 1.0)
       jbuilder (~> 2)
-      rails (>= 4.2, < 7.1)
+      rails (>= 4.2, < 7.2)
       selectize-rails (~> 0.6)
     annotate (3.2.0)
       activerecord (>= 3.2, < 8.0)
       rake (>= 10.4, < 14.0)
     ast (2.4.2)
     attr_extras (7.1.0)
-    audited (5.4.0)
+    audited (5.4.1)
-      activerecord (>= 5.0, < 7.2)
+      activerecord (>= 5.0, < 7.7)
-      request_store (~> 1.2)
+      activesupport (>= 5.0, < 7.7)
     aws-eventstream (1.2.0)
     aws-partitions (1.760.0)
     aws-sdk-core (3.171.1)
@@ -148,6 +148,7 @@ GEM
     barnes (0.0.9)
       multi_json (~> 1)
       statsd-ruby (~> 1.1)
+    base64 (0.1.1)
     bcrypt (3.1.19)
     bindex (0.8.1)
     blingfire (0.1.8)
@@ -168,13 +169,13 @@ GEM
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
-    concurrent-ruby (1.2.2)
+    concurrent-ruby (1.2.3)
     connection_pool (2.4.1)
     crack (0.4.5)
       rexml
     crass (1.0.6)
     csv-safe (3.2.1)
-    cypress-on-rails (1.13.1)
+    cypress-on-rails (1.16.0)
       rack
     database_cleaner (2.0.2)
       database_cleaner-active_record (>= 2, < 3)
@@ -182,7 +183,7 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    date (3.3.3)
+    date (3.3.4)
     ddtrace (1.11.1)
       debase-ruby_core_source (>= 0.10.16, <= 3.2.0)
       libdatadog (~> 2.0.0.1.0)
@@ -229,10 +230,10 @@ GEM
     facebook-messenger (2.0.1)
       httparty (~> 0.13, >= 0.13.7)
       rack (>= 1.4.5)
-    factory_bot (6.2.1)
+    factory_bot (6.4.5)
       activesupport (>= 5.0.0)
-    factory_bot_rails (6.2.0)
+    factory_bot_rails (6.4.3)
-      factory_bot (~> 6.2.0)
+      factory_bot (~> 6.4)
       railties (>= 5.0.0)
     faker (3.2.0)
       i18n (>= 1.8.11, < 2)
@@ -255,13 +256,13 @@ GEM
     fcm (1.0.8)
       faraday (>= 1.0.0, < 3.0)
       googleauth (~> 1)
-    ffi (1.15.5)
+    ffi (1.16.3)
     ffi-compiler (1.0.1)
       ffi (>= 1.0.0)
       rake
     flag_shih_tzu (0.3.23)
     foreman (0.87.2)
-    fugit (1.8.1)
+    fugit (1.9.0)
       et-orbi (~> 1, >= 1.2.7)
       raabro (~> 1.4)
     gapic-common (0.18.0)
@@ -439,7 +440,7 @@ GEM
       activesupport (>= 4)
       railties (>= 4)
       request_store (~> 1.0)
-    loofah (2.21.4)
+    loofah (2.22.0)
       crass (~> 1.0.2)
       nokogiri (>= 1.12.0)
     mail (2.8.1)
@@ -450,14 +451,17 @@ GEM
     marcel (1.0.2)
     maxminddb (0.1.22)
     memoist (0.16.2)
+    meta_request (0.7.4)
+      rack-contrib (>= 1.1, < 3)
+      railties (>= 3.0.0, < 7.1)
     method_source (1.0.0)
     mime-types (3.4.1)
       mime-types-data (~> 3.2015)
     mime-types-data (3.2023.0218.1)
     mini_magick (4.12.0)
     mini_mime (1.1.5)
-    mini_portile2 (2.8.4)
+    mini_portile2 (2.8.5)
-    minitest (5.20.0)
+    minitest (5.21.2)
     mock_redis (0.36.0)
       ruby2_keywords
     msgpack (1.7.0)
@@ -468,29 +472,30 @@ GEM
       activerecord (>= 5.2)
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
-    net-imap (0.3.7)
+    net-imap (0.4.9)
       date
       net-protocol
     net-pop (0.1.2)
       net-protocol
-    net-protocol (0.2.1)
+    net-protocol (0.2.2)
       timeout
-    net-smtp (0.3.3)
+    net-smtp (0.3.4)
       net-protocol
     netrc (0.11.0)
-    newrelic-sidekiq-metrics (1.6.1)
+    newrelic-sidekiq-metrics (1.6.2)
-      newrelic_rpm (~> 8)
+      newrelic_rpm (>= 8.0.0)
       sidekiq
-    newrelic_rpm (8.16.0)
+    newrelic_rpm (9.6.0)
-    nio4r (2.5.9)
+      base64
-    nokogiri (1.15.4)
+    nio4r (2.7.0)
+    nokogiri (1.16.0)
       mini_portile2 (~> 2.8.2)
       racc (~> 1.4)
-    nokogiri (1.15.4-arm64-darwin)
+    nokogiri (1.16.0-arm64-darwin)
       racc (~> 1.4)
-    nokogiri (1.15.4-x86_64-darwin)
+    nokogiri (1.16.0-x86_64-darwin)
       racc (~> 1.4)
-    nokogiri (1.15.4-x86_64-linux)
+    nokogiri (1.16.0-x86_64-linux)
       racc (~> 1.4)
     numo-narray (0.9.2.1)
     oauth (1.1.0)
@@ -506,7 +511,7 @@ GEM
       rack (>= 1.2, < 4)
       snaky_hash (~> 2.0)
       version_gem (~> 1.1)
-    omniauth (2.1.1)
+    omniauth (2.1.2)
       hashie (>= 3.4.6)
       rack (>= 2.2.3)
       rack-protection
@@ -548,21 +553,23 @@ GEM
     pry-rails (0.3.9)
       pry (>= 0.10.4)
     public_suffix (5.0.1)
-    puma (6.3.1)
+    puma (6.4.2)
       nio4r (~> 2.0)
     pundit (2.3.0)
       activesupport (>= 3.0.0)
     raabro (1.4.0)
-    racc (1.7.1)
+    racc (1.7.3)
     rack (2.2.8)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
+    rack-contrib (2.4.0)
+      rack (< 4)
     rack-cors (2.0.1)
       rack (>= 2.0.0)
-    rack-mini-profiler (3.1.1)
+    rack-mini-profiler (3.2.0)
       rack (>= 1.2.0)
-    rack-protection (3.0.6)
+    rack-protection (3.1.0)
-      rack
+      rack (~> 2.2, >= 2.2.4)
     rack-proxy (0.7.6)
       rack
     rack-test (2.1.0)
@@ -597,13 +604,13 @@ GEM
       thor (~> 1.0)
       zeitwerk (~> 2.5)
     rainbow (3.1.1)
-    rake (13.0.6)
+    rake (13.1.0)
     rb-fsevent (0.11.2)
     rb-inotify (0.10.1)
       ffi (~> 1.0)
     redis (5.0.6)
       redis-client (>= 0.9.0)
-    redis-client (0.17.0)
+    redis-client (0.19.1)
       connection_pool
     redis-namespace (1.10.0)
       redis (>= 4)
@@ -702,23 +709,23 @@ GEM
       activesupport (>= 4)
     selectize-rails (0.12.6)
     semantic_range (3.0.0)
-    sentry-rails (5.12.0)
+    sentry-rails (5.14.0)
       railties (>= 5.0)
-      sentry-ruby (~> 5.12.0)
+      sentry-ruby (~> 5.14.0)
-    sentry-ruby (5.12.0)
+    sentry-ruby (5.14.0)
       concurrent-ruby (~> 1.0, >= 1.0.2)
-    sentry-sidekiq (5.12.0)
+    sentry-sidekiq (5.14.0)
-      sentry-ruby (~> 5.12.0)
+      sentry-ruby (~> 5.14.0)
       sidekiq (>= 3.0)
     sexp_processor (4.17.0)
     shoulda-matchers (5.3.0)
       activesupport (>= 5.2.0)
-    sidekiq (7.1.6)
+    sidekiq (7.2.1)
       concurrent-ruby (< 2)
       connection_pool (>= 2.3.0)
       rack (>= 2.2.4)
-      redis-client (>= 0.14.0)
+      redis-client (>= 0.19.0)
-    sidekiq-cron (1.10.1)
+    sidekiq-cron (1.12.0)
       fugit (~> 1.8)
       globalid (>= 1.0.1)
       sidekiq (>= 6)
@@ -745,7 +752,7 @@ GEM
     spring-watcher-listen (2.1.0)
       listen (>= 2.7, < 4.0)
       spring (>= 4)
-    sprockets (4.2.0)
+    sprockets (4.2.1)
       concurrent-ruby (~> 1.0)
       rack (>= 2.2.4, < 4)
     sprockets-rails (3.4.2)
@@ -758,12 +765,12 @@ GEM
     stripe (8.5.0)
     telephone_number (1.4.20)
     test-prof (1.2.1)
-    thor (1.2.2)
+    thor (1.3.0)
-    tilt (2.2.0)
+    tilt (2.3.0)
     time_diff (0.3.0)
       activesupport
       i18n
-    timeout (0.4.0)
+    timeout (0.4.1)
     trailblazer-option (0.1.2)
     twilio-ruby (5.77.0)
       faraday (>= 0.9, < 3.0)
@@ -833,12 +840,12 @@ DEPENDENCIES
   active_record_query_trace
   activerecord-import
   acts-as-taggable-on
-  administrate (>= 0.19.0)
+  administrate (>= 0.20.1)
-  administrate-field-active_storage
+  administrate-field-active_storage (>= 1.0.1)
-  administrate-field-belongs_to_search
+  administrate-field-belongs_to_search (>= 0.9.0)
   annotate
   attr_extras
-  audited (~> 5.4, >= 5.4.0)
+  audited (~> 5.4, >= 5.4.1)
   aws-sdk-s3
   azure-storage-blob!
   barnes
@@ -863,7 +870,7 @@ DEPENDENCIES
   elastic-apm
   email_reply_trimmer
   facebook-messenger
-  factory_bot_rails
+  factory_bot_rails (>= 6.4.3)
   faker
   fcm
   flag_shih_tzu
@@ -893,11 +900,13 @@ DEPENDENCIES
   listen
   lograge (~> 0.14.0)
   maxminddb
+  meta_request
   mock_redis
   neighbor
-  newrelic-sidekiq-metrics
+  net-smtp (~> 0.3.4)
+  newrelic-sidekiq-metrics (>= 1.6.2)
   newrelic_rpm
-  omniauth
+  omniauth (>= 2.1.2)
   omniauth-google-oauth2
   omniauth-oauth2
   omniauth-rails_csrf_protection (~> 1.0)
@@ -910,7 +919,7 @@ DEPENDENCIES
   pundit
   rack-attack (>= 6.7.0)
   rack-cors
-  rack-mini-profiler (>= 3.1.1)
+  rack-mini-profiler (>= 3.2.0)
   rack-timeout
   rails (~> 7.0.8.0)
   redis
@@ -927,12 +936,12 @@ DEPENDENCIES
   scout_apm
   scss_lint
   seed_dump
-  sentry-rails (>= 5.12.0)
+  sentry-rails (>= 5.14.0)
   sentry-ruby
-  sentry-sidekiq (>= 5.12.0)
+  sentry-sidekiq (>= 5.14.0)
   shoulda-matchers
-  sidekiq (>= 7.1.3)
+  sidekiq (>= 7.2.1)
-  sidekiq-cron (>= 1.10.1)
+  sidekiq-cron (>= 1.12.0)
   simplecov (= 0.17.1)
   slack-ruby-client (~> 2.2.0)
   spring

Procfile.test

@@ -1,3 +1,3 @@
 backend: RAILS_ENV=test bin/rails s -p 5050
-frontend: bin/webpack-dev-server
+frontend: export NODE_OPTIONS=--openssl-legacy-provider && bin/webpack-dev-server
-worker: dotenv RAILS_ENV=test bundle exec sidekiq -C config/sidekiq.yml
+worker: RAILS_ENV=test dotenv bundle exec sidekiq -C config/sidekiq.yml

README.md

@@ -1,10 +1,12 @@
-<p align="center">
+<img src="https://user-images.githubusercontent.com/2246121/282256557-1570674b-d142-4198-9740-69404cc6a339.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
-  <img src="https://s3.us-west-2.amazonaws.com/gh-assets.chatwoot.com/brand.svg" alt="Woot-logo" width="240" />
+<img src="https://user-images.githubusercontent.com/2246121/282256632-87f6a01b-6467-4e0e-8a93-7bbf66d03a17.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>
 
-  <p align="center">Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.</p>
+___
-</p>
 
-<p align="center">
+# Chatwoot 
+
+Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
+<p>
   <a href="https://heroku.com/deploy?template=https://github.com/chatwoot/chatwoot/tree/master" alt="Deploy to Heroku">
      <img width="150" alt="Deploy" src="https://www.herokucdn.com/deploy/button.svg"/>
   </a>
@@ -13,9 +15,7 @@
   </a>
 </p>
 
-___
+<p>
-
-<p align="center">
   <a href="https://codeclimate.com/github/chatwoot/chatwoot/maintainability"><img src="https://api.codeclimate.com/v1/badges/e6e3f66332c91e5a4c0c/maintainability" alt="Maintainability"></a>
   <img src="https://img.shields.io/circleci/build/github/chatwoot/chatwoot" alt="CircleCI Badge">
     <a href="https://hub.docker.com/r/chatwoot/chatwoot/"><img src="https://img.shields.io/docker/pulls/chatwoot/chatwoot" alt="Docker Pull Badge"></a>
@@ -29,9 +29,8 @@ ___
   <a href="https://artifacthub.io/packages/helm/chatwoot/chatwoot"><img src="https://img.shields.io/endpoint?url=https://artifacthub.io/badge/repository/artifact-hub" alt="Artifact HUB"></a>
 </p>
 
-<img src="https://chatwoot-public-assets.s3.amazonaws.com/github/screenshot.png" width="100%" alt="Chat dashboard"/>
+<img src="https://user-images.githubusercontent.com/2246121/282255783-ee8a50c9-f42d-4752-8201-2d59965a663d.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
-
+<img src="https://user-images.githubusercontent.com/2246121/282255784-3d1994ec-d895-4ff5-ac68-d819987e1869.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>
-
 
 Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.
 
@@ -119,4 +118,4 @@ Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contri
 <a href="https://github.com/chatwoot/chatwoot/graphs/contributors"><img src="https://opencollective.com/chatwoot/contributors.svg?width=890&button=false" /></a>
 
 
-*Chatwoot* &copy; 2017-2023, Chatwoot Inc - Released under the MIT License.
+*Chatwoot* &copy; 2017-2024, Chatwoot Inc - Released under the MIT License.

VERSION_CW

@@ -1 +1 @@
-3.1.0
+3.3.1

VERSION_CWCTL

@@ -1 +1 @@
-2.6.0
+2.7.0

app/actions/contact_identify_action.rb

@@ -104,7 +104,7 @@ class ContactIdentifyAction
     # TODO: replace reject { |_k, v| v.blank? } with compact_blank when rails is upgraded
     @contact.discard_invalid_attrs if discard_invalid_attrs
     @contact.save!
-    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present?
+    Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present? && !@contact.avatar.attached?
   end
 
   def merge_contact(base_contact, merge_contact)

app/actions/contact_merge_action.rb

@@ -12,6 +12,7 @@ class ContactMergeAction
       merge_conversations
       merge_messages
       merge_contact_inboxes
+      merge_contact_notes
       merge_and_remove_mergee_contact
     end
     @base_contact
@@ -33,6 +34,10 @@ class ContactMergeAction
     Conversation.where(contact_id: @mergee_contact.id).update(contact_id: @base_contact.id)
   end
 
+  def merge_contact_notes
+    Note.where(contact_id: @mergee_contact.id, account_id: @mergee_contact.account_id).update(contact_id: @base_contact.id)
+  end
+
   def merge_messages
     Message.where(sender: @mergee_contact).update(sender: @base_contact)
   end

app/assets/stylesheets/administrate/application.scss

@@ -25,7 +25,6 @@
 @import 'components/flashes';
 @import 'components/form-actions';
 @import 'components/main-content';
-@import 'components/navigation';
 @import 'components/pagination';
 @import 'components/search';
 @import 'components/reports';

app/assets/stylesheets/administrate/base/_layout.scss

@@ -1,7 +1,7 @@
 html {
   background-color: $color-white;
   box-sizing: border-box;
-  font-size: 10px;
+  font-size: 16px;
   -webkit-font-smoothing: antialiased;
 }
 

app/assets/stylesheets/administrate/components/_attributes.scss

@@ -16,8 +16,8 @@
 .attribute-data {
   float: left;
   margin-bottom: $base-spacing;
-  margin-left: 2rem;
+  margin-left: 1.25rem;
-  width: calc(84% - 1rem);
+  width: calc(84% - 0.625rem);
 }
 
 .attribute--nested {

app/assets/stylesheets/administrate/components/_field-unit.scss

@@ -9,22 +9,22 @@
 
 .field-unit__label {
   float: left;
-  margin-left: 1rem;
+  margin-left: 0.625rem;
   text-align: right;
-  width: calc(15% - 1rem);
+  width: calc(15% - 0.625rem);
 }
 
 .field-unit__field {
   float: left;
-  margin-left: 2rem;
+  margin-left: 1.25rem;
-  max-width: 50rem;
+  max-width: 31.15rem;
   width: 100%;
 }
 
 .field-unit--nested {
   border: $base-border;
   margin-left: 7.5%;
-  max-width: 60rem;
+  max-width: 37.5rem;
   padding: $small-spacing;
   width: 100%;
 

app/assets/stylesheets/administrate/components/_form-actions.scss

@@ -1,3 +1,3 @@
 .form-actions {
-  margin-left: calc(15% + 2rem);
+  margin-left: calc(15% + 1.25rem);
 }

app/assets/stylesheets/administrate/components/_main-content.scss

@@ -13,6 +13,10 @@
   table {
     font-size: $font-size-small;
   }
+
+  form {
+    margin-top: $space-two;
+  }
 }
 
 .main-content__header {
@@ -20,7 +24,7 @@
   background-color: $color-white;
   border-bottom: 1px solid $color-border;
   display: flex;
-  min-height: 5.6rem;
+  min-height: 3.5rem;
   padding: $space-small $space-normal;
 }
 

app/assets/stylesheets/administrate/components/_navigation.scss

@@ -1,88 +0,0 @@
-.logo-brand {
-  margin-bottom: $space-normal;
-  padding: $space-normal $space-smaller $space-small;
-  text-align: left;
-
-  img {
-    margin-bottom: $space-smaller;
-    max-height: 3rem;
-  }
-}
-
-.navigation {
-  background: $white;
-  border-right: 1px solid $color-border;
-  display: flex;
-  flex-direction: column;
-  font-size: $font-size-default;
-  font-weight: $font-weight-medium;
-  height: 100%;
-  justify-content: flex-start;
-  left: 0;
-  margin: 0;
-  overflow: auto;
-  padding: $space-normal;
-  position: fixed;
-  top: 0;
-  width: 21rem;
-  z-index: 1023;
-
-  li {
-    align-items: center;
-    display: flex;
-    font-size: $font-size-small;
-
-    a {
-      color: $color-gray;
-      text-decoration: none;
-    }
-
-    i {
-      min-width: $space-medium;
-    }
-  }
-
-  hr {
-    margin: $space-slab;
-  }
-}
-
-.navigation__link {
-  background-color: transparent;
-  color: $color-gray;
-  display: block;
-  line-height: 1;
-  margin-bottom: $space-smaller;
-  padding: $space-small;
-
-  &:hover {
-    color: $blue;
-
-    a {
-      color: $blue;
-    }
-  }
-
-
-  &.navigation__link--active {
-    background-color: $color-background;
-    border-radius: $base-border-radius;
-    color: $blue;
-
-    a {
-      color: $blue;
-    }
-  }
-}
-
-.logout {
-  bottom: $space-normal;
-  left: $space-normal;
-  position: fixed;
-}
-
-.app-version {
-  color: $color-gray;
-  font-size: $font-size-small;
-  padding-top: $space-smaller;
-}

app/assets/stylesheets/administrate/components/_search.scss

@@ -1,7 +1,7 @@
 .search {
   margin-left: auto;
-  margin-right: 2rem;
+  margin-right: 1.25rem;
-  max-width: 44rem;
+  max-width: 27.5rem;
   position: relative;
   width: 100%;
 }

app/assets/stylesheets/administrate/library/_variables.scss

@@ -1,10 +1,10 @@
 // Typography
-$base-font-family: PlusJakarta, Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", "Roboto",
+$base-font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", "Roboto",
   "Oxygen", "Ubuntu", "Cantarell", "Fira Sans", "Droid Sans", "Helvetica Neue",
   sans-serif !default;
 $heading-font-family: $base-font-family !default;
 
-$base-font-size: 14px !default;
+$base-font-size: 16px !default;
 
 $base-line-height: 1.5 !default;
 $heading-line-height: 1.2 !default;

app/assets/stylesheets/administrate/utilities/_variables.scss

@@ -1,30 +1,30 @@
 // Font sizes
-$font-size-nano: 0.8rem;
+$font-size-nano: 0.5rem;
-$font-size-micro: 1.0rem;
+$font-size-micro: 0.675rem;
-$font-size-mini: 1.2rem;
+$font-size-mini: 0.75rem;
-$font-size-small: 1.4rem;
+$font-size-small: 0.875rem;
-$font-size-default: 1.6rem;
+$font-size-default: 1rem;
-$font-size-medium: 1.8rem;
+$font-size-medium: 1.125rem;
-$font-size-large: 2.2rem;
+$font-size-large: 1.375rem;
-$font-size-big: 2.4rem;
+$font-size-big: 1.5rem;
-$font-size-bigger: 3.0rem;
+$font-size-bigger: 1.75rem;
-$font-size-mega: 3.4rem;
+$font-size-mega: 2.125rem;
-$font-size-giga: 4.0rem;
+$font-size-giga: 2.5rem;
 
 // spaces
 $zero: 0;
-$space-micro: 0.2rem;
+$space-micro: 0.125rem;
-$space-smaller: 0.4rem;
+$space-smaller: 0.25rem;
-$space-small: 0.8rem;
+$space-small: 0.5rem;
-$space-one: 1rem;
+$space-one: 0.675rem;
-$space-slab: 1.2rem;
+$space-slab: 0.75rem;
-$space-normal: 1.6rem;
+$space-normal: 1rem;
-$space-two: 2.0rem;
+$space-two: 1.25rem;
-$space-medium: 2.4rem;
+$space-medium: 1.5rem;
-$space-large: 3.2rem;
+$space-large: 2rem;
-$space-larger: 4.8rem;
+$space-larger: 3rem;
-$space-jumbo: 6.4rem;
+$space-jumbo: 4rem;
-$space-mega: 10.0rem;
+$space-mega: 6.25rem;
 
 // font-weight
 $font-weight-feather: 100;

app/builders/messages/facebook/message_builder.rb

@@ -25,7 +25,9 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
       build_contact_inbox
       build_message
     end
-  rescue Koala::Facebook::AuthenticationError
+  rescue Koala::Facebook::AuthenticationError => e
+    Rails.logger.warn("Facebook authentication error for inbox: #{@inbox.id} with error: #{e.message}")
+    Rails.logger.error e
     @inbox.channel.authorization_error!
   rescue StandardError => e
     ChatwootExceptionTracker.new(e, account: @inbox.account).capture_exception
@@ -108,11 +110,15 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
     }
   end
 
+  # rubocop:disable Metrics/AbcSize
+  # rubocop:disable Metrics/MethodLength
   def contact_params
     begin
       k = Koala::Facebook::API.new(@inbox.channel.page_access_token) if @inbox.facebook?
       result = k.get_object(@sender_id) || {}
-    rescue Koala::Facebook::AuthenticationError
+    rescue Koala::Facebook::AuthenticationError => e
+      Rails.logger.warn("Facebook authentication error for inbox: #{@inbox.id} with error: #{e.message}")
+      Rails.logger.error e
       @inbox.channel.authorization_error!
       raise
     rescue Koala::Facebook::ClientError => e
@@ -130,4 +136,6 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
     end
     process_contact_params_result(result)
   end
+  # rubocop:enable Metrics/AbcSize
+  # rubocop:enable Metrics/MethodLength
 end

app/builders/messages/instagram/message_builder.rb

@@ -20,7 +20,9 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
     ActiveRecord::Base.transaction do
       build_message
     end
-  rescue Koala::Facebook::AuthenticationError
+  rescue Koala::Facebook::AuthenticationError => e
+    Rails.logger.warn("Instagram authentication error for inbox: #{@inbox.id} with error: #{e.message}")
+    Rails.logger.error e
     @inbox.channel.authorization_error!
     raise
   rescue StandardError => e
@@ -46,6 +48,10 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
     @outgoing_echo ? recipient_id : sender_id
   end
 
+  def message_is_unsupported?
+    message[:is_unsupported].present? && @messaging[:message][:is_unsupported] == true
+  end
+
   def sender_id
     @messaging[:sender][:id]
   end
@@ -76,6 +82,10 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
     message[:reply_to][:story] if message[:reply_to].present? && message[:reply_to][:story].present?
   end
 
+  def message_reply_attributes
+    message[:reply_to][:mid] if message[:reply_to].present? && message[:reply_to][:mid].present?
+  end
+
   def build_message
     return if @outgoing_echo && already_sent_from_chatwoot?
     return if message_content.blank? && all_unsupported_files?
@@ -112,14 +122,20 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
   end
 
   def message_params
-    {
+    params = {
       account_id: conversation.account_id,
       inbox_id: conversation.inbox_id,
       message_type: message_type,
       source_id: message_identifier,
       content: message_content,
-      sender: @outgoing_echo ? nil : contact
+      sender: @outgoing_echo ? nil : contact,
+      content_attributes: {
+        in_reply_to_external_id: message_reply_attributes
+      }
     }
+
+    params[:content_attributes][:is_unsupported] = true if message_is_unsupported?
+    params
   end
 
   def already_sent_from_chatwoot?

app/builders/messages/message_builder.rb

@@ -9,11 +9,11 @@ class Messages::MessageBuilder
     @user = user
     @message_type = params[:message_type] || 'outgoing'
     @attachments = params[:attachments]
-    @automation_rule = @params&.dig(:content_attributes, :automation_rule_id)
+    @automation_rule = content_attributes&.dig(:automation_rule_id)
     return unless params.instance_of?(ActionController::Parameters)
 
-    @in_reply_to = params.to_unsafe_h&.dig(:content_attributes, :in_reply_to)
+    @in_reply_to = content_attributes&.dig(:in_reply_to)
-    @items = params.to_unsafe_h&.dig(:content_attributes, :items)
+    @items = content_attributes&.dig(:items)
   end
 
   def perform
@@ -26,6 +26,38 @@ class Messages::MessageBuilder
 
   private
 
+  # Extracts content attributes from the given params.
+  # - Converts ActionController::Parameters to a regular hash if needed.
+  # - Attempts to parse a JSON string if content is a string.
+  # - Returns an empty hash if content is not present, if there's a parsing error, or if it's an unexpected type.
+  def content_attributes
+    params = convert_to_hash(@params)
+    content_attributes = params.fetch(:content_attributes, {})
+
+    return parse_json(content_attributes) if content_attributes.is_a?(String)
+    return content_attributes if content_attributes.is_a?(Hash)
+
+    {}
+  end
+
+  # Converts the given object to a hash.
+  # If it's an instance of ActionController::Parameters, converts it to an unsafe hash.
+  # Otherwise, returns the object as-is.
+  def convert_to_hash(obj)
+    return obj.to_unsafe_h if obj.instance_of?(ActionController::Parameters)
+
+    obj
+  end
+
+  # Attempts to parse a string as JSON.
+  # If successful, returns the parsed hash with symbolized names.
+  # If unsuccessful, returns nil.
+  def parse_json(content)
+    JSON.parse(content, symbolize_names: true)
+  rescue JSON::ParserError
+    {}
+  end
+
   def process_attachments
     return if @attachments.blank?
 
@@ -117,7 +149,8 @@ class Messages::MessageBuilder
       content_type: @params[:content_type],
       items: @items,
       in_reply_to: @in_reply_to,
-      echo_id: @params[:echo_id]
+      echo_id: @params[:echo_id],
+      source_id: @params[:source_id]
     }.merge(external_created_at).merge(automation_rule_id).merge(campaign_id).merge(template_params)
   end
 end

app/builders/notification_builder.rb

@@ -1,22 +1,20 @@
 class NotificationBuilder
-  pattr_initialize [:notification_type!, :user!, :account!, :primary_actor!]
+  pattr_initialize [:notification_type!, :user!, :account!, :primary_actor!, :secondary_actor]
 
   def perform
-    return unless user_subscribed_to_notification?
-
     build_notification
   end
 
   private
 
-  def secondary_actor
+  def current_user
     Current.user
   end
 
   def user_subscribed_to_notification?
     notification_setting = user.notification_settings.find_by(account_id: account.id)
     # added for the case where an assignee might be removed from the account but remains in conversation
-    return if notification_setting.blank?
+    return false if notification_setting.blank?
 
     return true if notification_setting.public_send("email_#{notification_type}?")
     return true if notification_setting.public_send("push_#{notification_type}?")
@@ -25,11 +23,15 @@ class NotificationBuilder
   end
 
   def build_notification
+    # Create conversation_creation notification only if user is subscribed to it
+    return if notification_type == 'conversation_creation' && !user_subscribed_to_notification?
+
     user.notifications.create!(
       notification_type: notification_type,
       account: account,
       primary_actor: primary_actor,
-      secondary_actor: secondary_actor
+      # secondary_actor is secondary_actor if present, else current_user
+      secondary_actor: secondary_actor || current_user
     )
   end
 end

app/builders/v2/report_builder.rb

@@ -46,6 +46,14 @@ class V2::ReportBuilder
     }
   end
 
+  def short_summary
+    {
+      conversations_count: conversations.count,
+      avg_first_response_time: avg_first_response_time_summary,
+      avg_resolution_time: avg_resolution_time_summary
+    }
+  end
+
   def conversation_metrics
     if params[:type].equal?(:account)
       live_conversations

app/controllers/api/v1/accounts/agent_bots_controller.rb

@@ -10,11 +10,18 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
   def show; end
 
   def create
-    @agent_bot = Current.account.agent_bots.create!(permitted_params)
+    @agent_bot = Current.account.agent_bots.create!(permitted_params.except(:avatar_url))
+    process_avatar_from_url
   end
 
   def update
-    @agent_bot.update!(permitted_params)
+    @agent_bot.update!(permitted_params.except(:avatar_url))
+    process_avatar_from_url
+  end
+
+  def avatar
+    @agent_bot.avatar.purge if @agent_bot.avatar.attached?
+    @agent_bot
   end
 
   def destroy
@@ -30,6 +37,10 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
   end
 
   def permitted_params
-    params.permit(:name, :description, :outgoing_url, :bot_type, bot_config: [:csml_content])
+    params.permit(:name, :description, :outgoing_url, :avatar, :avatar_url, :bot_type, bot_config: [:csml_content])
+  end
+
+  def process_avatar_from_url
+    ::Avatar::AvatarFromUrlJob.perform_later(@agent_bot, params[:avatar_url]) if params[:avatar_url].present?
   end
 end

app/controllers/api/v1/accounts/articles_controller.rb

@@ -10,7 +10,7 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
     @articles_count = @all_articles.count
 
     @articles = if list_params[:category_slug].present?
-                  @all_articles.order_by_position.page(@current_page).per(50)
+                  @all_articles.order_by_position.page(@current_page)
                 else
                   @all_articles.order_by_updated_at.page(@current_page)
                 end

app/controllers/api/v1/accounts/categories_controller.rb

@@ -48,7 +48,7 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
 
   def category_params
     params.require(:category).permit(
-      :name, :description, :position, :slug, :locale, :parent_category_id, :associated_category_id
+      :name, :description, :position, :slug, :locale, :icon, :parent_category_id, :associated_category_id
     )
   end
 

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -83,14 +83,14 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
       @contact = Current.account.contacts.new(permitted_params.except(:avatar_url))
       @contact.save!
       @contact_inbox = build_contact_inbox
-      process_avatar
+      process_avatar_from_url
     end
   end
 
   def update
     @contact.assign_attributes(contact_update_params)
     @contact.save!
-    process_avatar if permitted_params[:avatar].present? || permitted_params[:avatar_url].present?
+    process_avatar_from_url
   end
 
   def destroy
@@ -174,7 +174,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
     @contact = Current.account.contacts.includes(contact_inboxes: [:inbox]).find(params[:id])
   end
 
-  def process_avatar
+  def process_avatar_from_url
     ::Avatar::AvatarFromUrlJob.perform_later(@contact, params[:avatar_url]) if params[:avatar_url].present?
   end
 

app/controllers/api/v1/accounts/conversations/assignments_controller.rb

@@ -14,7 +14,8 @@ class Api::V1::Accounts::Conversations::AssignmentsController < Api::V1::Account
 
   def set_agent
     @agent = Current.account.users.find_by(id: params[:assignee_id])
-    @conversation.update_assignee(@agent)
+    @conversation.assignee = @agent
+    @conversation.save!
     render_agent
   end
 

app/controllers/api/v1/accounts/conversations/messages_controller.rb

@@ -18,6 +18,15 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
     end
   end
 
+  def retry
+    return if message.blank?
+
+    message.update!(status: :sent, content_attributes: {})
+    ::SendReplyJob.perform_later(message.id)
+  rescue StandardError => e
+    render_could_not_create_error(e.message)
+  end
+
   def translate
     return head :ok if already_translated_content_available?
 

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -60,13 +60,26 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def toggle_status
-    if params[:status].present?
+    # FIXME: move this logic into a service object
+    if pending_to_open_by_bot?
+      @conversation.bot_handoff!
+    elsif params[:status].present?
       set_conversation_status
       @status = @conversation.save!
     else
       @status = @conversation.toggle_status
     end
-    assign_conversation if @conversation.status == 'open' && Current.user.is_a?(User) && Current.user&.agent?
+    assign_conversation if should_assign_conversation?
+  end
+
+  def pending_to_open_by_bot?
+    return false unless Current.user.is_a?(AgentBot)
+
+    @conversation.status == 'pending' && params[:status] == 'open'
+  end
+
+  def should_assign_conversation?
+    @conversation.status == 'open' && Current.user.is_a?(User) && Current.user&.agent?
   end
 
   def toggle_priority
@@ -110,8 +123,8 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   end
 
   def assign_conversation
-    @agent = Current.account.users.find(current_user.id)
+    @conversation.assignee = current_user
-    @conversation.update_assignee(@agent)
+    @conversation.save!
   end
 
   def conversation

app/controllers/api/v1/accounts/custom_attribute_definitions_controller.rb

@@ -39,6 +39,8 @@ class Api::V1::Accounts::CustomAttributeDefinitionsController < Api::V1::Account
       :attribute_display_type,
       :attribute_key,
       :attribute_model,
+      :regex_pattern,
+      :regex_cue,
       attribute_values: []
     )
   end

app/controllers/api/v1/accounts/notifications_controller.rb

@@ -1,14 +1,15 @@
 class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseController
   RESULTS_PER_PAGE = 15
+  include DateRangeHelper
 
-  before_action :fetch_notification, only: [:update]
+  before_action :fetch_notification, only: [:update, :destroy, :snooze]
   before_action :set_primary_actor, only: [:read_all]
   before_action :set_current_page, only: [:index]
 
   def index
-    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
+    @unread_count = notification_finder.unread_count
-    @count = notifications.count
+    @notifications = notification_finder.perform
-    @notifications = notifications.page(@current_page).per(RESULTS_PER_PAGE)
+    @count = notification_finder.count
   end
 
   def read_all
@@ -28,11 +29,21 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
     render json: @notification
   end
 
+  def destroy
+    @notification.destroy
+    head :ok
+  end
+
   def unread_count
-    @unread_count = current_user.notifications.where(account_id: current_account.id, read_at: nil).count
+    @unread_count = notification_finder.unread_count
     render json: @unread_count
   end
 
+  def snooze
+    @notification.update(snoozed_until: parse_date_time(params[:snoozed_until].to_s)) if params[:snoozed_until]
+    render json: @notification
+  end
+
   private
 
   def set_primary_actor
@@ -50,7 +61,7 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
     @current_page = params[:page] || 1
   end
 
-  def notifications
+  def notification_finder
-    @notifications ||= current_user.notifications.where(account_id: current_account.id)
+    @notification_finder ||= NotificationFinder.new(Current.user, Current.account, params)
   end
 end

app/controllers/api/v1/accounts/portals_controller.rb

@@ -47,6 +47,11 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
     head :ok
   end
 
+  def logo
+    @portal.logo.purge if @portal.logo.attached?
+    head :ok
+  end
+
   def process_attached_logo
     blob_id = params[:blob_id]
     blob = ActiveStorage::Blob.find_by(id: blob_id)

app/controllers/api/v1/widget/base_controller.rb

@@ -79,6 +79,9 @@ class Api::V1::Widget::BaseController < ApplicationController
       sender: @contact,
       content: permitted_params[:message][:content],
       inbox_id: conversation.inbox_id,
+      content_attributes: {
+        in_reply_to: permitted_params[:message][:reply_to]
+      },
       echo_id: permitted_params[:message][:echo_id],
       message_type: :incoming
     }

app/controllers/api/v1/widget/conversations_controller.rb

@@ -28,7 +28,7 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
 
     conversation.contact_last_seen_at = DateTime.now.utc
     conversation.save!
-    ::Conversations::MarkMessagesAsReadJob.perform_later(conversation)
+    ::Conversations::UpdateMessageStatusJob.perform_later(conversation.id, conversation.contact_last_seen_at)
     head :ok
   end
 

app/controllers/api/v1/widget/messages_controller.rb

@@ -64,7 +64,7 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController
 
   def permitted_params
     # timestamp parameter is used in create conversation method
-    params.permit(:id, :before, :after, :website_token, contact: [:name, :email], message: [:content, :referer_url, :timestamp, :echo_id])
+    params.permit(:id, :before, :after, :website_token, contact: [:name, :email], message: [:content, :referer_url, :timestamp, :echo_id, :reply_to])
   end
 
   def set_message

app/controllers/concerns/access_token_auth_helper.rb

@@ -14,7 +14,14 @@ module AccessTokenAuthHelper
     render_unauthorized('Invalid Access Token') && return if @access_token.blank?
 
     @resource = @access_token.owner
-    Current.user = @resource if current_user.is_a?(User)
+    Current.user = @resource if allowed_current_user_type?(@resource)
+  end
+
+  def allowed_current_user_type?(resource)
+    return true if resource.is_a?(User)
+    return true if resource.is_a?(AgentBot)
+
+    false
   end
 
   def validate_bot_access_token!

app/controllers/platform/api/v1/agent_bots_controller.rb

@@ -9,13 +9,15 @@ class Platform::Api::V1::AgentBotsController < PlatformController
   def show; end
 
   def create
-    @resource = AgentBot.new(agent_bot_params)
+    @resource = AgentBot.new(agent_bot_params.except(:avatar_url))
     @resource.save!
+    process_avatar_from_url
     @platform_app.platform_app_permissibles.find_or_create_by(permissible: @resource)
   end
 
   def update
-    @resource.update!(agent_bot_params)
+    @resource.update!(agent_bot_params.except(:avatar_url))
+    process_avatar_from_url
   end
 
   def destroy
@@ -23,6 +25,11 @@ class Platform::Api::V1::AgentBotsController < PlatformController
     head :ok
   end
 
+  def avatar
+    @resource.avatar.purge if @resource.avatar.attached?
+    @resource
+  end
+
   private
 
   def set_resource
@@ -30,6 +37,10 @@ class Platform::Api::V1::AgentBotsController < PlatformController
   end
 
   def agent_bot_params
-    params.permit(:name, :description, :account_id, :outgoing_url)
+    params.permit(:name, :description, :account_id, :outgoing_url, :avatar, :avatar_url)
+  end
+
+  def process_avatar_from_url
+    ::Avatar::AvatarFromUrlJob.perform_later(@resource, params[:avatar_url]) if params[:avatar_url].present?
   end
 end

app/controllers/public/api/v1/inboxes/conversations_controller.rb

@@ -23,6 +23,7 @@ class Public::Api::V1::Inboxes::ConversationsController < Public::Api::V1::Inbox
   def update_last_seen
     @conversation.contact_last_seen_at = DateTime.now.utc
     @conversation.save!
+    ::Conversations::UpdateMessageStatusJob.perform_later(@conversation.id, @conversation.contact_last_seen_at)
     head :ok
   end
 

app/controllers/public/api/v1/portals/articles_controller.rb

@@ -39,10 +39,6 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
     )
   end
 
-  def portal
-    @portal ||= Portal.find_by!(slug: permitted_params[:slug], archived: false)
-  end
-
   def list_params
     params.permit(:query, :locale, :sort, :status)
   end

app/controllers/public/api/v1/portals/base_controller.rb

@@ -1,6 +1,7 @@
 class Public::Api::V1::Portals::BaseController < PublicController
   before_action :show_plain_layout
   before_action :set_color_scheme
+  before_action :set_global_config
   around_action :set_locale
   after_action :allow_iframe_requests
 
@@ -11,11 +12,11 @@ class Public::Api::V1::Portals::BaseController < PublicController
   end
 
   def set_color_scheme
-    @theme = if %w[dark light].include?(params[:theme])
+    @theme_from_params = params[:theme] if %w[dark light].include?(params[:theme])
-               params[:theme]
+  end
-             else
+
-               ''
+  def portal
-             end
+    @portal ||= Portal.find_by!(slug: params[:slug], archived: false)
   end
 
   def set_locale(&)
@@ -40,6 +41,8 @@ class Public::Api::V1::Portals::BaseController < PublicController
 
   def switch_locale_with_article(&)
     article = Article.find_by(slug: params[:article_slug])
+    Rails.logger.info "Article: not found for slug: #{params[:article_slug]}"
+    render_404 && return if article.blank?
 
     @locale = if article.category.present?
                 article.category.locale
@@ -53,4 +56,13 @@ class Public::Api::V1::Portals::BaseController < PublicController
   def allow_iframe_requests
     response.headers.delete('X-Frame-Options') if @is_plain_layout_enabled
   end
+
+  def render_404
+    portal
+    render 'public/api/v1/portals/error/404', status: :not_found
+  end
+
+  def set_global_config
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'BRAND_URL')
+  end
 end

app/controllers/public/api/v1/portals/categories_controller.rb

@@ -13,10 +13,9 @@ class Public::Api::V1::Portals::CategoriesController < Public::Api::V1::Portals:
   private
 
   def set_category
-    @category = @portal.categories.find_by!(locale: params[:locale], slug: params[:category_slug])
+    @category = @portal.categories.find_by(locale: params[:locale], slug: params[:category_slug])
-  end
 
-  def portal
+    Rails.logger.info "Category: not found for slug: #{params[:category_slug]}"
-    @portal ||= Portal.find_by!(slug: params[:slug], archived: false)
+    render_404 && return if @category.blank?
   end
 end

app/controllers/super_admin/app_configs_controller.rb

@@ -1,21 +1,41 @@
 class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
+  before_action :set_config
+  before_action :allowed_configs
   def show
-    @allowed_configs = %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET]
     # ref: https://github.com/rubocop/rubocop/issues/7767
     # rubocop:disable Style/HashTransformValues
-    @fb_config = InstallationConfig.where(name: @allowed_configs)
+    @app_config = InstallationConfig.where(name: @allowed_configs)
-                                   .pluck(:name, :serialized_value)
+                                    .pluck(:name, :serialized_value)
-                                   .map { |name, serialized_value| [name, serialized_value['value']] }
+                                    .map { |name, serialized_value| [name, serialized_value['value']] }
-                                   .to_h
+                                    .to_h
     # rubocop:enable Style/HashTransformValues
+    @installation_configs = ConfigLoader.new.general_configs.each_with_object({}) do |config_hash, result|
+      result[config_hash['name']] = config_hash.except('name')
+    end
   end
 
   def create
     params['app_config'].each do |key, value|
+      next unless @allowed_configs.include?(key)
+
       i = InstallationConfig.where(name: key).first_or_create(value: value, locked: false)
       i.value = value
       i.save!
     end
-    redirect_to super_admin_app_config_url
+    # rubocop:disable Rails/I18nLocaleTexts
+    redirect_to super_admin_settings_path, notice: 'App Configs updated successfully'
+    # rubocop:enable Rails/I18nLocaleTexts
+  end
+
+  private
+
+  def set_config
+    @config = params[:config]
+  end
+
+  def allowed_configs
+    @allowed_configs = %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET]
   end
 end
+
+SuperAdmin::AppConfigsController.prepend_mod_with('SuperAdmin::AppConfigsController')

app/controllers/super_admin/application_controller.rb

@@ -20,4 +20,13 @@ class SuperAdmin::ApplicationController < Administrate::ApplicationController
       params.fetch(resource_name, {}).fetch(:direction, 'desc')
     )
   end
+
+  private
+
+  def invalid_action_perfomed
+    # rubocop:disable Rails/I18nLocaleTexts
+    flash[:error] = 'Invalid action performed'
+    # rubocop:enable Rails/I18nLocaleTexts
+    redirect_back(fallback_location: root_path)
+  end
 end

app/controllers/super_admin/devise/sessions_controller.rb

@@ -27,7 +27,8 @@ class SuperAdmin::Devise::SessionsController < Devise::SessionsController
 
     true
   rescue StandardError => e
-    @error_message = e.message
+    Rails.logger.error e.message
+    @error_message = 'Invalid credentials. Please try again.'
     false
   end
 end

app/controllers/super_admin/installation_configs_controller.rb

@@ -1,4 +1,5 @@
 class SuperAdmin::InstallationConfigsController < SuperAdmin::ApplicationController
+  rescue_from ActiveRecord::RecordNotUnique, :with => :invalid_action_perfomed
   # Overwrite any of the RESTful controller actions to implement custom behavior
   # For example, you may want to send an email after a foo is updated.
   #

app/controllers/super_admin/settings_controller.rb

@@ -0,0 +1,10 @@
+class SuperAdmin::SettingsController < SuperAdmin::ApplicationController
+  def show; end
+
+  def refresh
+    Internal::CheckNewVersionsJob.perform_now
+    # rubocop:disable Rails/I18nLocaleTexts
+    redirect_to super_admin_settings_path, notice: 'Instance status refreshed'
+    # rubocop:enable Rails/I18nLocaleTexts
+  end
+end

app/dashboards/access_token_dashboard.rb

@@ -30,11 +30,7 @@ class AccessTokenDashboard < Administrate::BaseDashboard
   # SHOW_PAGE_ATTRIBUTES
   # an array of attributes that will be displayed on the model's show page.
   SHOW_PAGE_ATTRIBUTES = %i[
-    owner
-    id
     token
-    created_at
-    updated_at
   ].freeze
 
   # FORM_ATTRIBUTES

app/dashboards/agent_bot_dashboard.rb

@@ -46,6 +46,7 @@ class AgentBotDashboard < Administrate::BaseDashboard
     name
     description
     outgoing_url
+    access_token
   ].freeze
 
   # FORM_ATTRIBUTES

app/dashboards/platform_app_dashboard.rb

@@ -32,6 +32,7 @@ class PlatformAppDashboard < Administrate::BaseDashboard
     name
     created_at
     updated_at
+    access_token
   ].freeze
 
   # FORM_ATTRIBUTES

app/dashboards/user_dashboard.rb

@@ -36,7 +36,8 @@ class UserDashboard < Administrate::BaseDashboard
     updated_at: Field::DateTime,
     pubsub_token: Field::String,
     type: Field::Select.with_options(collection: [nil, 'SuperAdmin']),
-    accounts: CountField
+    accounts: CountField,
+    access_token: Field::HasOne
   }.freeze
 
   # COLLECTION_ATTRIBUTES
@@ -67,6 +68,7 @@ class UserDashboard < Administrate::BaseDashboard
     updated_at
     confirmed_at
     account_users
+    access_token
   ].freeze
 
   # FORM_ATTRIBUTES

app/drops/contact_drop.rb

@@ -18,4 +18,9 @@ class ContactDrop < BaseDrop
   def last_name
     @obj.try(:name).try(:split).try(:last).try(:capitalize) if @obj.try(:name).try(:split).try(:size) > 1
   end
+
+  def custom_attribute
+    custom_attributes = @obj.try(:custom_attributes) || {}
+    custom_attributes.transform_keys(&:to_s)
+  end
 end

app/drops/conversation_drop.rb

@@ -19,6 +19,11 @@ class ConversationDrop < BaseDrop
     end
   end
 
+  def custom_attribute
+    custom_attributes = @obj.try(:custom_attributes) || {}
+    custom_attributes.transform_keys(&:to_s)
+  end
+
   private
 
   def message_sender_name(sender)

app/finders/conversation_finder.rb

@@ -3,13 +3,21 @@ class ConversationFinder
 
   DEFAULT_STATUS = 'open'.freeze
   SORT_OPTIONS = {
-    latest: 'latest',
+    'last_activity_at_asc' => %w[sort_on_last_activity_at asc],
-    sort_on_created_at: 'sort_on_created_at',
+    'last_activity_at_desc' => %w[sort_on_last_activity_at desc],
-    last_user_message_at: 'last_user_message_at',
+    'created_at_asc' => %w[sort_on_created_at asc],
-    sort_on_priority: 'sort_on_priority',
+    'created_at_desc' => %w[sort_on_created_at desc],
-    sort_on_waiting_since: 'sort_on_waiting_since'
+    'priority_asc' => %w[sort_on_priority asc],
-  }.with_indifferent_access
+    'priority_desc' => %w[sort_on_priority desc],
+    'waiting_since_asc' => %w[sort_on_waiting_since asc],
+    'waiting_since_desc' => %w[sort_on_waiting_since desc],
 
+    # To be removed in v3.5.0
+    'latest' => %w[sort_on_last_activity_at desc],
+    'sort_on_created_at' => %w[sort_on_created_at asc],
+    'sort_on_priority' => %w[sort_on_priority desc],
+    'sort_on_waiting_since' => %w[sort_on_waiting_since asc]
+  }.with_indifferent_access
   # assumptions
   # inbox_id if not given, take from all conversations, else specific to inbox
   # assignee_type if not given, take 'all'
@@ -159,7 +167,8 @@ class ConversationFinder
     @conversations = @conversations.includes(
       :taggings, :inbox, { assignee: { avatar_attachment: [:blob] } }, { contact: { avatar_attachment: [:blob] } }, :team, :contact_inbox
     )
-    sort_by = SORT_OPTIONS[params[:sort_by]] || SORT_OPTIONS['latest']
+
-    @conversations.send(sort_by).page(current_page)
+    sort_by, sort_order = SORT_OPTIONS[params[:sort_by]] || SORT_OPTIONS['last_activity_at_desc']
+    @conversations.send(sort_by, sort_order).page(current_page).per(ENV.fetch('CONVERSATION_RESULTS_PER_PAGE', '25').to_i)
   end
 end

app/finders/notification_finder.rb

@@ -0,0 +1,47 @@
+class NotificationFinder
+  attr_reader :current_user, :current_account, :params
+
+  RESULTS_PER_PAGE = 15
+
+  def initialize(current_user, current_account, params = {})
+    @current_user = current_user
+    @current_account = current_account
+    @params = params
+    set_up
+  end
+
+  def perform
+    notifications
+  end
+
+  def unread_count
+    @notifications.where(read_at: nil).count
+  end
+
+  def count
+    @notifications.count
+  end
+
+  private
+
+  def set_up
+    find_all_notifications
+    filter_by_status
+  end
+
+  def find_all_notifications
+    @notifications = current_user.notifications.where(account_id: @current_account.id)
+  end
+
+  def filter_by_status
+    @notifications = @notifications.where('snoozed_until > ?', DateTime.now.utc) if params[:status] == 'snoozed'
+  end
+
+  def current_page
+    params[:page] || 1
+  end
+
+  def notifications
+    @notifications.page(current_page).per(RESULTS_PER_PAGE).order(last_activity_at: :desc)
+  end
+end

app/helpers/api/v1/inboxes_helper.rb

@@ -53,7 +53,7 @@ module Api::V1::InboxesHelper
   rescue StandardError => e
     raise StandardError, e.message
   ensure
-    ChatwootExceptionTracker.new(e).capture_exception if e.present?
+    Rails.logger.error "[Api::V1::InboxesHelper] check_imap_connection failed with #{e.message}" if e.present?
   end
 
   def check_smtp_connection(channel_data, smtp)

app/helpers/api/v2/accounts/reports_helper.rb

@@ -37,7 +37,7 @@ module Api::V2::Accounts::ReportsHelper
           business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
         }
       )
-    ).summary
+    ).short_summary
   end
 
   private

app/helpers/portal_helper.rb

@@ -1,11 +1,71 @@
 module PortalHelper
   def generate_portal_bg_color(portal_color, theme)
     base_color = theme == 'dark' ? 'black' : 'white'
-    "color-mix(in srgb, #{portal_color} 10%, #{base_color})"
+    "color-mix(in srgb, #{portal_color} 20%, #{base_color})"
   end
 
   def generate_portal_bg(portal_color, theme)
-    bg_image = theme == 'dark' ? 'grid_dark.svg' : 'grid.svg'
+    bg_image = theme == 'dark' ? 'hexagon-dark.svg' : 'hexagon-light.svg'
-    "background: url(/assets/images/hc/#{bg_image}) #{generate_portal_bg_color(portal_color, theme)}"
+    "url(/assets/images/hc/#{bg_image}) #{generate_portal_bg_color(portal_color, theme)}"
+  end
+
+  def generate_gradient_to_bottom(theme)
+    base_color = theme == 'dark' ? '#151718' : 'white'
+    "linear-gradient(to bottom, transparent, #{base_color})"
+  end
+
+  def generate_portal_hover_color(portal_color, theme)
+    base_color = theme == 'dark' ? '#1B1B1B' : '#F9F9F9'
+    "color-mix(in srgb, #{portal_color} 5%, #{base_color})"
+  end
+
+  def language_name(locale)
+    language_map = YAML.load_file(Rails.root.join('config/languages/language_map.yml'))
+    language_map[locale] || locale
+  end
+
+  def theme_query_string(theme)
+    theme.present? && theme != 'system' ? "?theme=#{theme}" : ''
+  end
+
+  def generate_home_link(portal_slug, portal_locale, theme, is_plain_layout_enabled)
+    if is_plain_layout_enabled
+      "/hc/#{portal_slug}/#{portal_locale}#{theme_query_string(theme)}"
+    else
+      "/hc/#{portal_slug}/#{portal_locale}"
+    end
+  end
+
+  def generate_category_link(params)
+    portal_slug = params[:portal_slug]
+    category_locale = params[:category_locale]
+    category_slug = params[:category_slug]
+    theme = params[:theme]
+    is_plain_layout_enabled = params[:is_plain_layout_enabled]
+
+    if is_plain_layout_enabled
+      "/hc/#{portal_slug}/#{category_locale}/categories/#{category_slug}#{theme_query_string(theme)}"
+    else
+      "/hc/#{portal_slug}/#{category_locale}/categories/#{category_slug}"
+    end
+  end
+
+  def generate_article_link(portal_slug, article_slug, theme, is_plain_layout_enabled)
+    if is_plain_layout_enabled
+      "/hc/#{portal_slug}/articles/#{article_slug}#{theme_query_string(theme)}"
+    else
+      "/hc/#{portal_slug}/articles/#{article_slug}"
+    end
+  end
+
+  def render_category_content(content)
+    ChatwootMarkdownRenderer.new(content).render_markdown_to_plain_text
+  end
+
+  def thumbnail_bg_color(username)
+    colors = ['#6D95BA', '#A4C3C3', '#E19191']
+    return colors.sample if username.blank?
+
+    colors[username.length % colors.size]
   end
 end

app/javascript/dashboard/api/auth.js

@@ -29,11 +29,12 @@ export default {
     return fetchPromise;
   },
   hasAuthCookie() {
-    return !!Cookies.getJSON('cw_d_session_info');
+    return !!Cookies.get('cw_d_session_info');
   },
   getAuthData() {
     if (this.hasAuthCookie()) {
-      return Cookies.getJSON('cw_d_session_info');
+      const savedAuthInfo = Cookies.get('cw_d_session_info');
+      return JSON.parse(savedAuthInfo || '{}');
     }
     return false;
   },

app/javascript/dashboard/api/helpCenter/articles.js

@@ -1,6 +1,7 @@
 /* global axios */
 
 import PortalsAPI from './portals';
+import { getArticleSearchURL } from 'dashboard/helper/URLHelper.js';
 
 class ArticlesAPI extends PortalsAPI {
   constructor() {
@@ -12,14 +13,31 @@ class ArticlesAPI extends PortalsAPI {
     portalSlug,
     locale,
     status,
-    author_id,
+    authorId,
-    category_slug,
+    categorySlug,
+    sort,
   }) {
-    let baseUrl = `${this.url}/${portalSlug}/articles?page=${pageNumber}&locale=${locale}`;
+    const url = getArticleSearchURL({
-    if (status !== undefined) baseUrl += `&status=${status}`;
+      pageNumber,
-    if (author_id) baseUrl += `&author_id=${author_id}`;
+      portalSlug,
-    if (category_slug) baseUrl += `&category_slug=${category_slug}`;
+      locale,
-    return axios.get(baseUrl);
+      status,
+      authorId,
+      categorySlug,
+      sort,
+      host: this.url,
+    });
+
+    return axios.get(url);
+  }
+
+  searchArticles({ portalSlug, query }) {
+    const url = getArticleSearchURL({
+      portalSlug,
+      query,
+      host: this.url,
+    });
+    return axios.get(url);
   }
 
   getArticle({ id, portalSlug }) {

app/javascript/dashboard/api/helpCenter/portals.js

@@ -17,6 +17,10 @@ class PortalsAPI extends ApiClient {
   deletePortal(portalSlug) {
     return axios.delete(`${this.url}/${portalSlug}`);
   }
+
+  deleteLogo(portalSlug) {
+    return axios.delete(`${this.url}/${portalSlug}/logo`);
+  }
 }
 
 export default PortalsAPI;

app/javascript/dashboard/api/inbox/message.js

@@ -26,9 +26,13 @@ export const buildCreatePayload = ({
     payload.append('echo_id', echoId);
     payload.append('cc_emails', ccEmails);
     payload.append('bcc_emails', bccEmails);
+
     if (toEmails) {
       payload.append('to_emails', toEmails);
     }
+    if (contentAttributes) {
+      payload.append('content_attributes', JSON.stringify(contentAttributes));
+    }
   } else {
     payload = {
       content: message,
@@ -82,6 +86,12 @@ class MessageApi extends ApiClient {
     return axios.delete(`${this.url}/${conversationID}/messages/${messageId}`);
   }
 
+  retry(conversationID, messageId) {
+    return axios.post(
+      `${this.url}/${conversationID}/messages/${messageId}/retry`
+    );
+  }
+
   getPreviousMessages({ conversationId, after, before }) {
     const params = { before };
     if (after && Number(after) !== Number(before)) {

app/javascript/dashboard/api/specs/article.spec.js

@@ -34,7 +34,7 @@ describe('#PortalAPI', () => {
         portalSlug: 'room-rental',
         locale: 'en-US',
         status: 'published',
-        author_id: '1',
+        authorId: '1',
       });
       expect(axiosMock.get).toHaveBeenCalledWith(
         '/api/v1/portals/room-rental/articles?page=1&locale=en-US&status=published&author_id=1'
@@ -85,6 +85,33 @@ describe('#PortalAPI', () => {
       window.axios = originalAxios;
     });
 
+    it('#searchArticles', () => {
+      articlesAPI.searchArticles({
+        query: 'test',
+        portalSlug: 'room-rental',
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/portals/room-rental/articles?query=test'
+      );
+    });
+  });
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
     it('#updateArticle', () => {
       articlesAPI.updateArticle({
         articleId: 1,

app/javascript/dashboard/api/specs/inbox/message.spec.js

@@ -50,6 +50,7 @@ describe('#ConversationAPI', () => {
         message: 'test content',
         echoId: 12,
         isPrivate: true,
+        contentAttributes: { in_reply_to: 12 },
         files: [new Blob(['test-content'], { type: 'application/pdf' })],
       });
       expect(formPayload).toBeInstanceOf(FormData);
@@ -57,6 +58,10 @@ describe('#ConversationAPI', () => {
       expect(formPayload.get('echo_id')).toEqual('12');
       expect(formPayload.get('private')).toEqual('true');
       expect(formPayload.get('cc_emails')).toEqual('');
+      expect(formPayload.get('bcc_emails')).toEqual('');
+      expect(formPayload.get('content_attributes')).toEqual(
+        '{"in_reply_to":12}'
+      );
     });
 
     it('builds object payload if file is not available', () => {

app/javascript/dashboard/assets/scss/_date-picker.scss

@@ -1,9 +1,5 @@
 @import '~vue2-datepicker/scss/index';
 
-.mx-datepicker-popup {
-  @apply z-[99999];
-}
-
 .date-picker {
   &.no-margin {
     .mx-input {
@@ -29,10 +25,52 @@
   .mx-input[readonly] {
     @apply bg-white dark:bg-slate-900 cursor-pointer;
   }
+
+  .mx-icon-calendar {
+    @apply dark:text-slate-500;
+  }
 }
 
-.mx-calendar-content .cell:hover {
+.mx-datepicker-main {
-  @apply bg-slate-75 dark:bg-slate-700 text-slate-900 dark:text-slate-100;
+  @apply border-0 bg-white dark:bg-slate-800;
+
+  .cell {
+    &.disabled {
+      @apply bg-slate-25 dark:bg-slate-900 text-slate-200 dark:text-slate-300;
+    }
+
+    &:hover,
+    &.hover-in-range,
+    &.in-range {
+      @apply bg-slate-75 dark:bg-slate-700 text-slate-900 dark:text-slate-100;
+    }
+  }
+
+  .mx-time {
+    @apply border-0 bg-white dark:bg-slate-800;
+
+    .mx-time-header {
+      @apply border-0;
+    }
+
+    .mx-time-item {
+      &.disabled {
+        @apply bg-slate-25 dark:bg-slate-900;
+      }
+
+      &:hover {
+        @apply bg-slate-75 dark:bg-slate-700;
+      }
+    }
+  }
+
+  .today {
+    @apply font-semibold;
+  }
+}
+
+.mx-datepicker-popup {
+  @apply z-[99999];
 }
 
 .mx-datepicker-inline {
@@ -41,24 +79,4 @@
   .mx-calendar {
     @apply w-full;
   }
-
-  .cell.disabled {
-    @apply bg-slate-25 dark:bg-slate-900 text-slate-200 dark:text-slate-300;
-  }
-
-  .mx-time-item.disabled {
-    @apply bg-slate-25 dark:bg-slate-900;
-  }
-
-  .today {
-    @apply font-semibold;
-  }
-
-  .mx-datepicker-main {
-    @apply border-0 bg-white dark:bg-slate-800;
-  }
-
-  .mx-time-header {
-    @apply border-0;
-  }
 }

app/javascript/dashboard/assets/scss/_formulate.scss

@@ -16,3 +16,23 @@
     width: 100%;
   }
 }
+
+.integration-hooks {
+  .formulate-input[data-type='checkbox'] {
+    .formulate-input-wrapper {
+      @apply flex;
+
+      .formulate-input-element {
+        @apply pr-2;
+
+        input {
+          @apply mb-0;
+        }
+      }
+    }
+
+    .formulate-input-element-decorator {
+      @apply hidden;
+    }
+  }
+}

app/javascript/dashboard/assets/scss/super_admin/index.scss

@@ -1,39 +1,8 @@
-@import '../variables';
+@import 'shared/assets/fonts/inter';
+@import 'tailwindcss/base';
+@import 'tailwindcss/components';
+@import 'tailwindcss/utilities';
 
-.superadmin-body {
+body {
-  background: var(--color-background);
+  font-family: Inter, -apple-system, system-ui, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif !important;
-
-  .hero--title {
-    font-size: var(--font-size-mega);
-    font-weight: var(--font-weight-light);
-    margin-top: var(--space-large);
-  }
-
-  .update-subscription--checkbox {
-    display: flex;
-
-    input {
-      line-height: 1.5;
-      margin-right: var(--space-one);
-      margin-top: var(--space-smaller);
-    }
-
-    label {
-      font-size: var(--font-size-small);
-      line-height: 1.5;
-      margin-bottom: var(--space-normal);
-    }
-  }
 }
-
-.alert-box {
-  background-color: var(--r-500);
-  border-radius: 5px;
-  color: var(--color-white);
-  font-size: 14px;
-  margin-bottom: 14px;
-  padding: 10px;
-  text-align: center;
-}
-
-

app/javascript/dashboard/assets/scss/super_admin/pages.scss

@@ -1,3 +0,0 @@
-@import 'shared/assets/fonts/plus-jakarta';
-@import '../variables';
-@import '~shared/assets/stylesheets/ionicons';

app/javascript/dashboard/assets/scss/widgets/_conversation-view.scss

@@ -76,7 +76,11 @@
 
   &.left {
     .bubble {
-      @apply border border-slate-50 dark:border-slate-700 bg-white dark:bg-slate-700 text-black-900 dark:text-slate-50 rounded-r-lg rounded-l mr-auto break-words;
+      @apply rounded-r-lg rounded-l mr-auto break-words;
+
+      &:not(.is-unsupported) {
+        @apply border border-slate-50 dark:border-slate-700 bg-white dark:bg-slate-700 text-black-900 dark:text-slate-50
+      }
 
       &.is-image {
         @apply rounded-lg;

app/javascript/dashboard/assets/scss/widgets/_modal.scss

@@ -1,7 +1,7 @@
 .modal-mask {
   // @include flex;
   // @include flex-align(center, middle);
-  @apply flex items-center justify-center bg-modal dark:bg-modal z-[9990] h-full left-0 fixed top-0 w-full;
+  @apply flex items-center justify-center bg-modal-backdrop-light dark:bg-modal-backdrop-dark  z-[9990] h-full left-0 fixed top-0 w-full;
 }
 
 .page-top-bar {

app/javascript/dashboard/components/ChatList.vue

@@ -126,49 +126,33 @@
       @assign-team="onAssignTeamsForBulk"
     />
     <div
-      ref="activeConversation"
+      ref="conversationList"
       class="conversations-list flex-1"
       :class="{ 'overflow-hidden': isContextMenuOpen }"
     >
-      <div>
+      <virtual-list
-        <conversation-card
+        ref="conversationVirtualList"
-          v-for="chat in conversationList"
+        :data-key="'id'"
-          :key="chat.id"
+        :data-sources="conversationList"
-          :active-label="label"
+        :data-component="itemComponent"
-          :team-id="teamId"
+        :extra-props="virtualListExtraProps"
-          :folders-id="foldersId"
+        class="w-full overflow-auto h-full"
-          :chat="chat"
+        footer-tag="div"
-          :conversation-type="conversationType"
-          :show-assignee="showAssigneeInConversationCard"
-          :selected="isConversationSelected(chat.id)"
-          @select-conversation="selectConversation"
-          @de-select-conversation="deSelectConversation"
-          @assign-agent="onAssignAgent"
-          @assign-team="onAssignTeam"
-          @assign-label="onAssignLabels"
-          @update-conversation-status="toggleConversationStatus"
-          @context-menu-toggle="onContextMenuToggle"
-          @mark-as-unread="markAsUnread"
-          @assign-priority="assignPriority"
-        />
-      </div>
-      <div v-if="chatListLoading" class="text-center">
-        <span class="spinner mt-4 mb-4" />
-      </div>
-
-      <woot-button
-        v-if="!hasCurrentPageEndReached && !chatListLoading"
-        variant="clear"
-        size="expanded"
-        class="load-more--button"
-        @click="loadMoreConversations"
       >
-        {{ $t('CHAT_LIST.LOAD_MORE_CONVERSATIONS') }}
+        <template #footer>
-      </woot-button>
+          <div v-if="chatListLoading" class="text-center">
-
+            <span class="spinner mt-4 mb-4" />
-      <p v-if="showEndOfListMessage" class="text-center text-muted p-4">
+          </div>
-        {{ $t('CHAT_LIST.EOF') }}
+          <p v-if="showEndOfListMessage" class="text-center text-muted p-4">
-      </p>
+            {{ $t('CHAT_LIST.EOF') }}
+          </p>
+          <intersection-observer
+            v-if="!showEndOfListMessage && !chatListLoading"
+            :options="infiniteLoaderOptions"
+            @observed="loadMoreConversations"
+          />
+        </template>
+      </virtual-list>
     </div>
     <woot-modal
       :show.sync="showAdvancedFilters"
@@ -191,11 +175,12 @@
 
 <script>
 import { mapGetters } from 'vuex';
+import VirtualList from 'vue-virtual-scroll-list';
 
 import ConversationAdvancedFilter from './widgets/conversation/ConversationAdvancedFilter.vue';
 import ConversationBasicFilter from './widgets/conversation/ConversationBasicFilter.vue';
 import ChatTypeTabs from './widgets/ChatTypeTabs.vue';
-import ConversationCard from './widgets/conversation/ConversationCard.vue';
+import ConversationItem from './ConversationItem.vue';
 import timeMixin from '../mixins/time';
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 import conversationMixin from '../mixins/conversations';
@@ -207,6 +192,7 @@ import DeleteCustomViews from 'dashboard/routes/dashboard/customviews/DeleteCust
 import ConversationBulkActions from './widgets/conversation/conversationBulkActions/Index.vue';
 import alertMixin from 'shared/mixins/alertMixin';
 import filterMixin from 'shared/mixins/filterMixin';
+import uiSettingsMixin from 'dashboard/mixins/uiSettings';
 import languages from 'dashboard/components/widgets/conversation/advancedFilterItems/languages';
 import countries from 'shared/constants/countries';
 import { generateValuesForEditCustomViews } from 'dashboard/helper/customViewsHelper';
@@ -221,16 +207,20 @@ import {
   isOnUnattendedView,
 } from '../store/modules/conversations/helpers/actionHelpers';
 import { CONVERSATION_EVENTS } from '../helper/AnalyticsHelper/events';
+import IntersectionObserver from './IntersectionObserver.vue';
 
 export default {
   components: {
     AddCustomViews,
     ChatTypeTabs,
-    ConversationCard,
+    // eslint-disable-next-line vue/no-unused-components
+    ConversationItem,
     ConversationAdvancedFilter,
     DeleteCustomViews,
     ConversationBulkActions,
     ConversationBasicFilter,
+    IntersectionObserver,
+    VirtualList,
   },
   mixins: [
     timeMixin,
@@ -238,7 +228,22 @@ export default {
     eventListenerMixins,
     alertMixin,
     filterMixin,
+    uiSettingsMixin,
   ],
+  provide() {
+    return {
+      // Actions to be performed on virtual list item and context menu.
+      selectConversation: this.selectConversation,
+      deSelectConversation: this.deSelectConversation,
+      assignAgent: this.onAssignAgent,
+      assignTeam: this.onAssignTeam,
+      assignLabels: this.onAssignLabels,
+      updateConversationStatus: this.toggleConversationStatus,
+      toggleContextMenu: this.onContextMenuToggle,
+      markAsUnread: this.markAsUnread,
+      assignPriority: this.assignPriority,
+    };
+  },
   props: {
     conversationInbox: {
       type: [String, Number],
@@ -273,7 +278,7 @@ export default {
     return {
       activeAssigneeTab: wootConstants.ASSIGNEE_TYPE.ME,
       activeStatus: wootConstants.STATUS_TYPE.OPEN,
-      activeSortBy: wootConstants.SORT_BY_TYPE.LATEST,
+      activeSortBy: wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC,
       showAdvancedFilters: false,
       advancedFilterTypes: advancedFilterTypes.map(filter => ({
         ...filter,
@@ -289,6 +294,21 @@ export default {
       selectedInboxes: [],
       isContextMenuOpen: false,
       appliedFilter: [],
+      infiniteLoaderOptions: {
+        root: this.$refs.conversationList,
+        rootMargin: '100px 0px 100px 0px',
+      },
+
+      itemComponent: ConversationItem,
+      // virtualListExtraProps is to pass the props to the conversationItem component.
+      virtualListExtraProps: {
+        label: this.label,
+        teamId: this.teamId,
+        foldersId: this.foldersId,
+        conversationType: this.conversationType,
+        showAssignee: false,
+        isConversationSelected: this.isConversationSelected,
+      },
     };
   },
   computed: {
@@ -408,8 +428,12 @@ export default {
     },
     conversationListPagination() {
       const conversationsPerPage = 25;
+      const hasChatsOnView =
+        this.chatsOnView &&
+        Array.isArray(this.chatsOnView) &&
+        !this.chatsOnView.length;
       const isNoFiltersOrFoldersAndChatListNotEmpty =
-        !this.hasAppliedFiltersOrActiveFolders && this.chatsOnView !== [];
+        !this.hasAppliedFiltersOrActiveFolders && hasChatsOnView;
       const isUnderPerPage =
         this.chatsOnView.length < conversationsPerPage &&
         this.activeAssigneeTabCount < conversationsPerPage &&
@@ -495,6 +519,9 @@ export default {
     },
   },
   watch: {
+    teamId() {
+      this.updateVirtualListProps('teamId', this.teamId);
+    },
     activeTeam() {
       this.resetAndFetchData();
     },
@@ -503,18 +530,25 @@ export default {
     },
     label() {
       this.resetAndFetchData();
+      this.updateVirtualListProps('label', this.label);
     },
     conversationType() {
       this.resetAndFetchData();
+      this.updateVirtualListProps('conversationType', this.conversationType);
     },
     activeFolder() {
       this.resetAndFetchData();
+      this.updateVirtualListProps('foldersId', this.foldersId);
     },
     chatLists() {
       this.chatsOnView = this.conversationList;
     },
+    showAssigneeInConversationCard(newVal) {
+      this.updateVirtualListProps('showAssignee', newVal);
+    },
   },
   mounted() {
+    this.setFiltersFromUISettings();
     this.$store.dispatch('setChatStatusFilter', this.activeStatus);
     this.$store.dispatch('setChatSortFilter', this.activeSortBy);
     this.resetAndFetchData();
@@ -528,6 +562,12 @@ export default {
     });
   },
   methods: {
+    updateVirtualListProps(key, value) {
+      this.virtualListExtraProps = {
+        ...this.virtualListExtraProps,
+        [key]: value,
+      };
+    },
     onApplyFilter(payload) {
       this.resetBulkActions();
       this.foldersQuery = filterQueryGenerator(payload);
@@ -544,6 +584,15 @@ export default {
       this.$store.dispatch('customViews/update', payloadData);
       this.closeAdvanceFiltersModal();
     },
+    setFiltersFromUISettings() {
+      const { conversations_filter_by: filterBy = {} } = this.uiSettings;
+      const { status, order_by: orderBy } = filterBy;
+      this.activeStatus = status || wootConstants.STATUS_TYPE.OPEN;
+      this.activeSortBy =
+        Object.keys(wootConstants.SORT_BY_TYPE).find(
+          sortField => sortField === orderBy
+        ) || wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC;
+    },
     onClickOpenAddFoldersModal() {
       this.showAddFoldersModal = true;
     },
@@ -622,10 +671,10 @@ export default {
       );
     },
     getKeyboardListenerParams() {
-      const allConversations = this.$refs.activeConversation.querySelectorAll(
+      const allConversations = this.$refs.conversationList.querySelectorAll(
         'div.conversations-list div.conversation'
       );
-      const activeConversation = this.$refs.activeConversation.querySelector(
+      const activeConversation = this.$refs.conversationList.querySelector(
         'div.conversations-list div.conversation.active'
       );
       const activeConversationIndex = [...allConversations].indexOf(
@@ -681,9 +730,12 @@ export default {
     fetchConversations() {
       this.$store
         .dispatch('fetchAllConversations', this.conversationFilters)
-        .then(() => this.$emit('conversation-load'));
+        .then(this.emitConversationLoaded);
     },
     loadMoreConversations() {
+      if (this.hasCurrentPageEndReached || this.chatListLoading) {
+        return;
+      }
       if (!this.hasAppliedFiltersOrActiveFolders) {
         this.fetchConversations();
       }
@@ -702,7 +754,7 @@ export default {
           queryData: filterQueryGenerator(payload),
           page,
         })
-        .then(() => this.$emit('conversation-load'));
+        .then(this.emitConversationLoaded);
       this.showAdvancedFilters = false;
     },
     fetchSavedFilteredConversations(payload) {
@@ -712,7 +764,7 @@ export default {
           queryData: payload,
           page,
         })
-        .then(() => this.$emit('conversation-load'));
+        .then(this.emitConversationLoaded);
     },
     updateAssigneeTab(selectedTab) {
       if (this.activeAssigneeTab !== selectedTab) {
@@ -724,6 +776,20 @@ export default {
         }
       }
     },
+    emitConversationLoaded() {
+      this.$emit('conversation-load');
+      this.$nextTick(() => {
+        // Addressing a known issue in the virtual list library where dynamically added items
+        // might not render correctly. This workaround involves a slight manual adjustment
+        // to the scroll position, triggering the list to refresh its rendering.
+        const virtualList = this.$refs.conversationVirtualList;
+        const scrollToOffset = virtualList?.scrollToOffset;
+        const currentOffset = virtualList?.getOffset() || 0;
+        if (scrollToOffset) {
+          scrollToOffset(currentOffset + 1);
+        }
+      });
+    },
     resetBulkActions() {
       this.selectedConversations = [];
       this.selectedInboxes = [];

app/javascript/dashboard/components/ConversationItem.vue

@@ -0,0 +1,72 @@
+<template>
+  <conversation-card
+    :key="source.id"
+    :active-label="label"
+    :team-id="teamId"
+    :folders-id="foldersId"
+    :chat="source"
+    :conversation-type="conversationType"
+    :selected="isConversationSelected(source.id)"
+    :show-assignee="showAssignee"
+    :enable-context-menu="true"
+    @select-conversation="selectConversation"
+    @de-select-conversation="deSelectConversation"
+    @assign-agent="assignAgent"
+    @assign-team="assignTeam"
+    @assign-label="assignLabels"
+    @update-conversation-status="updateConversationStatus"
+    @context-menu-toggle="toggleContextMenu"
+    @mark-as-unread="markAsUnread"
+    @assign-priority="assignPriority"
+  />
+</template>
+
+<script>
+import ConversationCard from './widgets/conversation/ConversationCard.vue';
+export default {
+  components: {
+    ConversationCard,
+  },
+  inject: [
+    'selectConversation',
+    'deSelectConversation',
+    'assignAgent',
+    'assignTeam',
+    'assignLabels',
+    'updateConversationStatus',
+    'toggleContextMenu',
+    'markAsUnread',
+    'assignPriority',
+  ],
+  props: {
+    source: {
+      type: Object,
+      required: true,
+    },
+    teamId: {
+      type: [String, Number],
+      default: 0,
+    },
+    label: {
+      type: String,
+      default: '',
+    },
+    conversationType: {
+      type: String,
+      default: '',
+    },
+    foldersId: {
+      type: [String, Number],
+      default: 0,
+    },
+    isConversationSelected: {
+      type: Function,
+      default: () => {},
+    },
+    showAssignee: {
+      type: Boolean,
+      default: false,
+    },
+  },
+};
+</script>

app/javascript/dashboard/components/CustomAttribute.vue

@@ -126,18 +126,26 @@ import { required, url } from 'vuelidate/lib/validators';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import MultiselectDropdown from 'shared/components/ui/MultiselectDropdown.vue';
 import { isValidURL } from '../helper/URLHelper';
+import customAttributeMixin from '../mixins/customAttributeMixin';
 const DATE_FORMAT = 'yyyy-MM-dd';
 
 export default {
   components: {
     MultiselectDropdown,
   },
+  mixins: [customAttributeMixin],
   props: {
     label: { type: String, required: true },
     values: { type: Array, default: () => [] },
     value: { type: [String, Number, Boolean], default: '' },
     showActions: { type: Boolean, default: false },
     attributeType: { type: String, default: 'text' },
+    attributeRegex: {
+      type: String,
+      default: null,
+    },
+    regexCue: { type: String, default: null },
+    regexEnabled: { type: Boolean, default: false },
     attributeKey: { type: String, required: true },
     contactId: { type: Number, default: null },
   },
@@ -204,6 +212,11 @@ export default {
       if (this.$v.editedValue.url) {
         return this.$t('CUSTOM_ATTRIBUTES.VALIDATIONS.INVALID_URL');
       }
+      if (!this.$v.editedValue.regexValidation) {
+        return this.regexCue
+          ? this.regexCue
+          : this.$t('CUSTOM_ATTRIBUTES.VALIDATIONS.INVALID_INPUT');
+      }
       return this.$t('CUSTOM_ATTRIBUTES.VALIDATIONS.REQUIRED');
     },
   },
@@ -221,7 +234,15 @@ export default {
       };
     }
     return {
-      editedValue: { required },
+      editedValue: {
+        required,
+        regexValidation: value => {
+          return !(
+            this.attributeRegex &&
+            !this.getRegexp(this.attributeRegex).test(value)
+          );
+        },
+      },
     };
   },
   mounted() {

app/javascript/dashboard/components/IntersectionObserver.vue

@@ -0,0 +1,34 @@
+<template>
+  <div ref="observedElement" class="h-6 w-full" />
+</template>
+
+<script>
+export default {
+  props: {
+    options: {
+      type: Object,
+      default: () => ({ root: document, rootMargin: '100px 0 100px 0)' }),
+    },
+  },
+  mounted() {
+    this.intersectionObserver = null;
+    this.registerInfiniteLoader();
+  },
+  beforeDestroy() {
+    this.unobserveInfiniteLoadObserver();
+  },
+  methods: {
+    registerInfiniteLoader() {
+      this.intersectionObserver = new IntersectionObserver(entries => {
+        if (entries && entries[0].isIntersecting) {
+          this.$emit('observed');
+        }
+      }, this.options);
+      this.intersectionObserver.observe(this.$refs.observedElement);
+    },
+    unobserveInfiniteLoadObserver() {
+      this.intersectionObserver.unobserve(this.$refs.observedElement);
+    },
+  },
+};
+</script>

app/javascript/dashboard/components/NetworkNotification.vue

@@ -1,24 +1,33 @@
 <template>
   <transition name="network-notification-fade" tag="div">
-    <div v-show="showNotification" class="ui-notification-container">
+    <div v-show="showNotification" class="fixed top-4 left-2 z-50 group">
-      <div class="ui-notification">
+      <div
-        <fluent-icon icon="wifi-off" />
+        class="flex items-center justify-between py-1 px-2 w-full rounded-lg shadow-lg bg-yellow-200 dark:bg-yellow-700 relative"
-        <p class="ui-notification-text">
+      >
-          {{
+        <fluent-icon
-            useInstallationName(
+          icon="wifi-off"
-              $t('NETWORK.NOTIFICATION.TEXT'),
+          class="text-yellow-700/50 dark:text-yellow-50"
-              globalConfig.installationName
+          size="18"
-            )
+        />
-          }}
+        <span
-        </p>
+          class="text-xs tracking-wide font-medium px-2 text-yellow-700/70 dark:text-yellow-50"
-        <woot-button variant="clear" size="small" @click="refreshPage">
+        >
-          {{ $t('NETWORK.BUTTON.REFRESH') }}
+          {{ $t('NETWORK.NOTIFICATION.OFFLINE') }}
-        </woot-button>
+        </span>
         <woot-button
-          variant="smooth"
+          :title="$t('NETWORK.BUTTON.REFRESH')"
+          variant="clear"
           size="small"
           color-scheme="warning"
-          icon="dismiss-circle"
+          icon="arrow-clockwise"
+          class="visible transition-all duration-500 ease-in-out ml-1"
+          @click="refreshPage"
+        />
+        <woot-button
+          variant="clear"
+          size="small"
+          color-scheme="warning"
+          icon="dismiss"
           @click="closeNotification"
         />
       </div>
@@ -47,7 +56,12 @@ export default {
   mounted() {
     window.addEventListener('offline', this.updateOnlineStatus);
     window.bus.$on(BUS_EVENTS.WEBSOCKET_DISCONNECT, () => {
-      this.updateOnlineStatus({ type: 'offline' });
+      // TODO: Remove this after completing the conversation list refetching
+      // TODO: DIRTY FIX : CLEAN UP THIS WITH PROPER FIX, DELAYING THE RECONNECT FOR NOW
+      // THE CABLE IS FIRING IS VERY COMMON AND THUS INTERFERING USER EXPERIENCE
+      setTimeout(() => {
+        this.updateOnlineStatus({ type: 'offline' });
+      }, 4000);
     });
   },
 
@@ -72,33 +86,3 @@ export default {
   },
 };
 </script>
-
-<style scoped lang="scss">
-@import '~dashboard/assets/scss/mixins';
-
-.ui-notification-container {
-  max-width: 25rem;
-  position: absolute;
-  right: var(--space-normal);
-  top: var(--space-normal);
-  z-index: var(--z-index-very-high);
-}
-
-.ui-notification {
-  display: flex;
-  justify-content: space-between;
-  align-items: center;
-  width: 100%;
-
-  background-color: var(--y-100);
-  border-radius: var(--border-radius-medium);
-  box-shadow: var(--shadow-large);
-
-  min-width: 15rem;
-  padding: var(--space-normal);
-}
-
-.ui-notification-text {
-  margin: 0 var(--space-small);
-}
-</style>

app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue

@@ -136,6 +136,7 @@ export default {
         toStateName: 'labels_list',
         showModalForNewItem: true,
         modalName: 'AddLabel',
+        dataTestid: 'sidebar-new-label-button',
         children: this.labels.map(label => ({
           id: label.id,
           label: label.title,

app/javascript/dashboard/components/layout/sidebarComponents/SecondaryChildNavItem.vue

@@ -56,7 +56,7 @@
             class="bg-slate-50 dark:bg-slate-700 rounded text-xxs font-medium mx-1 py-0 px-1"
             :class="
               isCountZero
-                ? `text-slate-300 dark:text-slate-700`
+                ? `text-slate-300 dark:text-slate-500`
                 : `text-slate-700 dark:text-slate-50`
             "
           >

app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue

@@ -78,6 +78,7 @@
               variant="clear"
               color-scheme="secondary"
               icon="add"
+              :data-testid="menuItem.dataTestid"
               @click="e => newLinkClick(e, navigate)"
             >
               {{ $t(`SIDEBAR.${menuItem.newLinkTag}`) }}

app/javascript/dashboard/components/widgets/AIAssistanceButton.vue

@@ -61,6 +61,7 @@ export default {
   computed: {
     ...mapGetters({
       currentChat: 'getSelectedChat',
+      isAChatwootInstance: 'globalConfig/isAChatwootInstance',
     }),
     isAICTAModalDismissed() {
       return this.uiSettings.is_open_ai_cta_modal_dismissed;
@@ -70,7 +71,8 @@ export default {
       return (
         this.isAdmin &&
         !this.isAIIntegrationEnabled &&
-        !this.isAICTAModalDismissed
+        !this.isAICTAModalDismissed &&
+        this.isAChatwootInstance
       );
     },
     // Display a AI CTA button for agents and other admins who have not yet opened the AI assistance modal.

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -84,7 +84,10 @@ import {
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 import uiSettingsMixin from 'dashboard/mixins/uiSettings';
 import { isEditorHotKeyEnabled } from 'dashboard/mixins/uiSettings';
-import { replaceVariablesInMessage } from '@chatwoot/utils';
+import {
+  replaceVariablesInMessage,
+  createTypingIndicator,
+} from '@chatwoot/utils';
 import { CONVERSATION_EVENTS } from '../../../helper/AnalyticsHelper/events';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { uploadFile } from 'dashboard/helper/uploadHelper';
@@ -135,10 +138,20 @@ export default {
     // allowSignature is a kill switch, ensuring no signature methods
     // are triggered except when this flag is true
     allowSignature: { type: Boolean, default: false },
+    channelType: { type: String, default: '' },
     showImageResizeToolbar: { type: Boolean, default: false }, // A kill switch to show or hide the image toolbar
   },
   data() {
     return {
+      typingIndicator: createTypingIndicator(
+        () => {
+          this.$emit('typing-on');
+        },
+        () => {
+          this.$emit('typing-off');
+        },
+        TYPING_INDICATOR_IDLE_TIME
+      ),
       showUserMentions: false,
       showCannedMenu: false,
       showVariables: false,
@@ -266,8 +279,11 @@ export default {
     sendWithSignature() {
       // this is considered the source of truth, we watch this property
       // on change, we toggle the signature in the editor
-      const { send_with_signature: isEnabled } = this.uiSettings;
+      if (this.allowSignature && !this.isPrivate && this.channelType) {
-      return isEnabled && this.allowSignature && !this.isPrivate;
+        return this.fetchSignatureFlagFromUiSettings(this.channelType);
+      }
+
+      return false;
     },
   },
   watch: {
@@ -442,7 +458,7 @@ export default {
             this.onFocus();
           },
           click: () => {
-            // this.isEditorMouseFocusedOnAnImage(); Enable it when the backend supports for message resize is done.
+            this.isEditorMouseFocusedOnAnImage();
           },
           blur: () => {
             this.onBlur();
@@ -634,15 +650,6 @@ export default {
     hideMentions() {
       this.showUserMentions = false;
     },
-    resetTyping() {
-      this.$emit('typing-off');
-      this.idleTimer = null;
-    },
-    turnOffIdleTimer() {
-      if (this.idleTimer) {
-        clearTimeout(this.idleTimer);
-      }
-    },
     handleLineBreakWhenEnterToSendEnabled(event) {
       if (
         hasPressedEnterAndNotCmdOrShift(event) &&
@@ -662,15 +669,8 @@ export default {
       }
     },
     onKeyup() {
-      if (!this.idleTimer) {
+      this.typingIndicator.start();
-        this.$emit('typing-on');
+      this.updateImgToolbarOnDelete();
-      }
-      this.turnOffIdleTimer();
-      this.idleTimer = setTimeout(
-        () => this.resetTyping(),
-        TYPING_INDICATOR_IDLE_TIME
-      );
-      // this.updateImgToolbarOnDelete(); Enable it when the backend supports for message resize is done.
     },
     onKeydown(event) {
       if (this.isEnterToSendEnabled()) {
@@ -681,8 +681,7 @@ export default {
       }
     },
     onBlur() {
-      this.turnOffIdleTimer();
+      this.typingIndicator.stop();
-      this.resetTyping();
       this.$emit('blur');
     },
     onFocus() {

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -101,14 +101,24 @@
       <transition name="modal-fade">
         <div
           v-show="$refs.upload && $refs.upload.dropActive"
-          class="flex items-center justify-center gap-2 fixed left-0 right-0 top-0 bottom-0 w-full h-full z-20 text-slate-600 dark:text-slate-200 bg-white_transparent dark:bg-black_transparent flex-col"
+          class="fixed top-0 bottom-0 left-0 right-0 z-20 flex flex-col items-center justify-center w-full h-full gap-2 text-slate-900 dark:text-slate-50 bg-modal-backdrop-light dark:bg-modal-backdrop-dark"
         >
           <fluent-icon icon="cloud-backup" size="40" />
-          <h4 class="page-sub-title text-slate-600 dark:text-slate-200">
+          <h4 class="page-sub-title text-slate-900 dark:text-slate-50">
             {{ $t('CONVERSATION.REPLYBOX.DRAG_DROP') }}
           </h4>
         </div>
       </transition>
+      <woot-button
+        v-if="enableInsertArticleInReply"
+        v-tooltip.top-end="$t('HELP_CENTER.ARTICLE_SEARCH.OPEN_ARTICLE_SEARCH')"
+        icon="document-text-link"
+        color-scheme="secondary"
+        variant="smooth"
+        size="small"
+        :title="$t('HELP_CENTER.ARTICLE_SEARCH.OPEN_ARTICLE_SEARCH')"
+        @click="toggleInsertArticle"
+      />
     </div>
     <div class="right-wrap">
       <woot-button
@@ -134,6 +144,7 @@ import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import {
   ALLOWED_FILE_TYPES,
   ALLOWED_FILE_TYPES_FOR_TWILIO_WHATSAPP,
+  ALLOWED_FILE_TYPES_FOR_LINE,
 } from 'shared/constants/messages';
 import VideoCallButton from '../VideoCallButton.vue';
 import AIAssistanceButton from '../AIAssistanceButton.vue';
@@ -233,6 +244,10 @@ export default {
       type: Boolean,
       default: false,
     },
+    portalSlug: {
+      type: String,
+      required: true,
+    },
   },
   computed: {
     ...mapGetters({
@@ -256,6 +271,9 @@ export default {
       return this.showFileUpload || this.isNote;
     },
     showAudioRecorderButton() {
+      if (this.isALineChannel) {
+        return false;
+      }
       // Disable audio recorder for safari browser as recording is not supported
       const isSafari = /^((?!chrome|android|crios|fxios).)*safari/i.test(
         navigator.userAgent
@@ -277,6 +295,9 @@ export default {
       if (this.isATwilioWhatsAppChannel) {
         return ALLOWED_FILE_TYPES_FOR_TWILIO_WHATSAPP;
       }
+      if (this.isALineChannel) {
+        return ALLOWED_FILE_TYPES_FOR_LINE;
+      }
       return ALLOWED_FILE_TYPES;
     },
     enableDragAndDrop() {
@@ -299,14 +320,21 @@ export default {
       return !this.isOnPrivateNote;
     },
     sendWithSignature() {
-      const { send_with_signature: isEnabled } = this.uiSettings;
+      // channelType is sourced from inboxMixin
-      return isEnabled;
+      return this.fetchSignatureFlagFromUiSettings(this.channelType);
     },
     signatureToggleTooltip() {
       return this.sendWithSignature
         ? this.$t('CONVERSATION.FOOTER.DISABLE_SIGN_TOOLTIP')
         : this.$t('CONVERSATION.FOOTER.ENABLE_SIGN_TOOLTIP');
     },
+    enableInsertArticleInReply() {
+      const isFeatEnabled = this.isFeatureEnabledonAccount(
+        this.accountId,
+        FEATURE_FLAGS.INSERT_ARTICLE_IN_REPLY
+      );
+      return isFeatEnabled && this.portalSlug;
+    },
   },
   mounted() {
     ActiveStorage.start();
@@ -318,13 +346,14 @@ export default {
       }
     },
     toggleMessageSignature() {
-      this.updateUISettings({
+      this.setSignatureFlagForInbox(this.channelType, !this.sendWithSignature);
-        send_with_signature: !this.sendWithSignature,
-      });
     },
     replaceText(text) {
       this.$emit('replace-text', text);
     },
+    toggleInsertArticle() {
+      this.$emit('toggle-insert-article');
+    },
   },
 };
 </script>

app/javascript/dashboard/components/widgets/conversation/CannedResponse.vue

@@ -1,5 +1,9 @@
 <template>
-  <mention-box :items="items" @mention-select="handleMentionClick">
+  <mention-box
+    v-if="items.length"
+    :items="items"
+    @mention-select="handleMentionClick"
+  >
     <template slot-scope="{ item }">
       <strong>{{ item.label }}</strong> - {{ item.description }}
     </template>

app/javascript/dashboard/components/widgets/conversation/ConversationBasicFilter.vue

@@ -32,9 +32,9 @@
         }}</span>
         <filter-item
           type="sort"
-          :selected-value="chatSortFilter"
+          :selected-value="sortFilter"
           :items="chatSortItems"
-          path-prefix="CHAT_LIST.CHAT_SORT_FILTER_ITEMS"
+          path-prefix="CHAT_LIST.SORT_ORDER_ITEMS"
           @onChangeFilter="onChangeFilter"
         />
       </div>
@@ -47,17 +47,18 @@ import wootConstants from 'dashboard/constants/globals';
 import { mapGetters } from 'vuex';
 import { mixin as clickaway } from 'vue-clickaway';
 import FilterItem from './FilterItem.vue';
+import uiSettingsMixin from 'dashboard/mixins/uiSettings';
 
 export default {
   components: {
     FilterItem,
   },
-  mixins: [clickaway],
+  mixins: [clickaway, uiSettingsMixin],
   data() {
     return {
       showActionsDropdown: false,
       chatStatusItems: this.$t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS'),
-      chatSortItems: this.$t('CHAT_LIST.CHAT_SORT_FILTER_ITEMS'),
+      chatSortItems: this.$t('CHAT_LIST.SORT_ORDER_ITEMS'),
     };
   },
   computed: {
@@ -69,7 +70,9 @@ export default {
       return this.chatStatusFilter || wootConstants.STATUS_TYPE.OPEN;
     },
     sortFilter() {
-      return this.chatSortFilter || wootConstants.SORT_BY_TYPE.LATEST;
+      return (
+        this.chatSortFilter || wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC
+      );
     },
   },
   methods: {
@@ -83,8 +86,17 @@ export default {
     closeDropdown() {
       this.showActionsDropdown = false;
     },
-    onChangeFilter(type, value) {
+    onChangeFilter(value, type) {
-      this.$emit('changeFilter', type, value);
+      this.$emit('changeFilter', value, type);
+      this.saveSelectedFilter(type, value);
+    },
+    saveSelectedFilter(type, value) {
+      this.updateUISettings({
+        conversations_filter_by: {
+          status: type === 'status' ? value : this.chatStatus,
+          order_by: type === 'sort' ? value : this.sortFilter,
+        },
+      });
     },
   },
 };

app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue

@@ -31,7 +31,7 @@
       size="40px"
     />
     <div
-      class="px-0 py-3 border-b group-last:border-transparent group-hover:border-transparent border-slate-50 dark:border-slate-800/75 columns"
+      class="px-0 py-3 border-b group-hover:border-transparent border-slate-50 dark:border-slate-800/75 columns"
     >
       <div class="flex justify-between">
         <inbox-name v-if="showInboxName" :inbox="inbox" />
@@ -175,6 +175,10 @@ export default {
       type: Boolean,
       default: false,
     },
+    enableContextMenu: {
+      type: Boolean,
+      default: false,
+    },
   },
   data() {
     return {
@@ -289,6 +293,7 @@ export default {
       this.$emit(action, this.chat.id, this.inbox.id);
     },
     openContextMenu(e) {
+      if (!this.enableContextMenu) return;
       e.preventDefault();
       this.$emit('context-menu-toggle', true);
       this.contextMenu.x = e.pageX || e.clientX;

app/javascript/dashboard/components/widgets/conversation/Message.vue

@@ -1,7 +1,10 @@
 <template>
   <li v-if="shouldRenderMessage" :id="`message${data.id}`" :class="alignBubble">
     <div :class="wrapClass">
-      <div v-if="isFailed" class="message-failed--alert">
+      <div
+        v-if="isFailed && !hasOneDayPassed && !isAnEmailInbox"
+        class="message-failed--alert"
+      >
         <woot-button
           v-tooltip.top-end="$t('CONVERSATION.TRY_AGAIN')"
           size="tiny"
@@ -22,25 +25,26 @@
           :bcc="emailHeadAttributes.bcc"
           :is-incoming="isIncoming"
         />
-        <blockquote v-if="storyReply" class="story-reply-quote">
+        <instagram-story-reply v-if="storyUrl" :story-url="storyUrl" />
-          <span>{{ $t('CONVERSATION.REPLIED_TO_STORY') }}</span>
-          <bubble-image
-            v-if="!hasImgStoryError && storyUrl"
-            :url="storyUrl"
-            @error="onStoryLoadError"
-          />
-          <bubble-video
-            v-else-if="hasImgStoryError && storyUrl"
-            :url="storyUrl"
-          />
-        </blockquote>
         <bubble-reply-to
-          v-if="inReplyToMessageId && inboxSupportsReplyTo"
+          v-if="inReplyToMessageId && inboxSupportsReplyTo.incoming"
           :message="inReplyTo"
           :message-type="data.message_type"
+          :parent-has-attachments="hasAttachments"
         />
+        <div v-if="isUnsupported">
+          <template v-if="isAFacebookInbox && isInstagram">
+            {{ $t('CONVERSATION.UNSUPPORTED_MESSAGE_INSTAGRAM') }}
+          </template>
+          <template v-else-if="isAFacebookInbox">
+            {{ $t('CONVERSATION.UNSUPPORTED_MESSAGE_FACEBOOK') }}
+          </template>
+          <template v-else>
+            {{ $t('CONVERSATION.UNSUPPORTED_MESSAGE') }}
+          </template>
+        </div>
         <bubble-text
-          v-if="data.content"
+          v-else-if="data.content"
           :message="message"
           :is-email="isEmailContentType"
           :display-quoted-button="displayQuotedButton"
@@ -58,10 +62,15 @@
         </span>
         <div v-if="!isPending && hasAttachments">
           <div v-for="attachment in attachments" :key="attachment.id">
+            <instagram-story
+              v-if="isAnInstagramStory"
+              :story-url="attachment.data_url"
+              @error="onMediaLoadError"
+            />
             <bubble-image-audio-video
-              v-if="isAttachmentImageVideoAudio(attachment.file_type)"
+              v-else-if="isAttachmentImageVideoAudio(attachment.file_type)"
               :attachment="attachment"
-              @error="onImageLoadError"
+              @error="onMediaLoadError"
             />
             <bubble-location
               v-else-if="attachment.file_type === 'location'"
@@ -74,9 +83,6 @@
               :name="data.content"
               :phone-number="attachment.fallback_title"
             />
-            <instagram-image-error-placeholder
-              v-else-if="hasImageError && hasInstagramStory"
-            />
             <bubble-file v-else :url="attachment.data_url" />
           </div>
         </div>
@@ -88,7 +94,6 @@
           :story-id="`${storyId}`"
           :is-a-tweet="isATweet"
           :is-a-whatsapp-channel="isAWhatsAppChannel"
-          :has-instagram-story="hasInstagramStory"
           :is-email="isEmailContentType"
           :is-private="data.private"
           :message-type="data.message_type"
@@ -137,19 +142,18 @@
 <script>
 import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
 import BubbleActions from './bubble/Actions.vue';
+import BubbleContact from './bubble/Contact.vue';
 import BubbleFile from './bubble/File.vue';
-import BubbleImage from './bubble/Image.vue';
-import BubbleVideo from './bubble/Video.vue';
 import BubbleImageAudioVideo from './bubble/ImageAudioVideo.vue';
 import BubbleIntegration from './bubble/Integration.vue';
 import BubbleLocation from './bubble/Location.vue';
 import BubbleMailHead from './bubble/MailHead.vue';
-import BubbleText from './bubble/Text.vue';
-import BubbleContact from './bubble/Contact.vue';
 import BubbleReplyTo from './bubble/ReplyTo.vue';
-import Spinner from 'shared/components/Spinner.vue';
+import BubbleText from './bubble/Text.vue';
 import ContextMenu from 'dashboard/modules/conversations/components/MessageContextMenu.vue';
-import instagramImageErrorPlaceholder from './instagramImageErrorPlaceholder.vue';
+import InstagramStory from './bubble/InstagramStory.vue';
+import InstagramStoryReply from './bubble/InstagramStoryReply.vue';
+import Spinner from 'shared/components/Spinner.vue';
 import alertMixin from 'shared/mixins/alertMixin';
 import contentTypeMixin from 'shared/mixins/contentTypeMixin';
 import { MESSAGE_TYPE, MESSAGE_STATUS } from 'shared/constants/messages';
@@ -158,23 +162,23 @@ import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { ACCOUNT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
 import { LocalStorage } from 'shared/helpers/localStorage';
+import { getDayDifferenceFromNow } from 'shared/helpers/DateHelper';
 
 export default {
   components: {
     BubbleActions,
+    BubbleContact,
     BubbleFile,
-    BubbleImage,
-    BubbleVideo,
     BubbleImageAudioVideo,
     BubbleIntegration,
     BubbleLocation,
     BubbleMailHead,
-    BubbleText,
-    BubbleContact,
     BubbleReplyTo,
+    BubbleText,
     ContextMenu,
+    InstagramStory,
+    InstagramStoryReply,
     Spinner,
-    instagramImageErrorPlaceholder,
   },
   mixins: [alertMixin, messageFormatterMixin, contentTypeMixin],
   props: {
@@ -186,11 +190,15 @@ export default {
       type: Boolean,
       default: false,
     },
-    isAWhatsAppChannel: {
+    isAFacebookInbox: {
       type: Boolean,
       default: false,
     },
-    hasInstagramStory: {
+    isInstagram: {
+      type: Boolean,
+      default: false,
+    },
+    isAWhatsAppChannel: {
       type: Boolean,
       default: false,
     },
@@ -198,10 +206,14 @@ export default {
       type: Boolean,
       default: false,
     },
-    inboxSupportsReplyTo: {
+    isAnEmailInbox: {
       type: Boolean,
       default: false,
     },
+    inboxSupportsReplyTo: {
+      type: Object,
+      default: () => ({}),
+    },
     inReplyTo: {
       type: Object,
       default: () => ({}),
@@ -210,10 +222,9 @@ export default {
   data() {
     return {
       showContextMenu: false,
-      hasImageError: false,
+      hasMediaLoadError: false,
       contextMenuPosition: {},
       showBackgroundHighlight: false,
-      hasImgStoryError: false,
     };
   },
   computed: {
@@ -225,11 +236,16 @@ export default {
         created_at: this.data.created_at || '',
       }));
     },
+    hasOneDayPassed() {
+      // Disable retry button if the message is failed and the message is older than 24 hours
+      return getDayDifferenceFromNow(new Date(), this.data?.created_at) >= 1;
+    },
     shouldRenderMessage() {
       return (
         this.hasAttachments ||
         this.data.content ||
         this.isEmailContentType ||
+        this.isUnsupported ||
         this.isAnIntegrationMessage
       );
     },
@@ -289,19 +305,22 @@ export default {
       // since old messages are only loaded when the user scrolls up
       return this.data.content_attributes?.in_reply_to;
     },
+    isAnInstagramStory() {
+      return this.contentAttributes.image_type === 'story_mention';
+    },
     contextMenuEnabledOptions() {
       return {
         copy: this.hasText,
         delete: this.hasText || this.hasAttachments,
         cannedResponse: this.isOutgoing && this.hasText,
-        replyTo: !this.data.private && this.inboxSupportsReplyTo,
+        replyTo: !this.data.private && this.inboxSupportsReplyTo.outgoing,
       };
     },
     contentAttributes() {
       return this.data.content_attributes || {};
     },
     externalError() {
-      return this.contentAttributes.external_error || null;
+      return this.contentAttributes.external_error || '';
     },
     sender() {
       return this.data.sender || {};
@@ -318,9 +337,6 @@ export default {
     storyUrl() {
       return this.contentAttributes.story_url || null;
     },
-    storyReply() {
-      return this.storyUrl && this.hasInstagramStory;
-    },
     contentType() {
       const {
         data: { content_type: contentType },
@@ -401,7 +417,7 @@ export default {
         return false;
       }
       if (this.isFailed) {
-        return this.externalError ? '' : this.$t(`CONVERSATION.SEND_FAILED`);
+        return this.externalError || this.$t(`CONVERSATION.SEND_FAILED`);
       }
       return false;
     },
@@ -418,6 +434,7 @@ export default {
       return {
         bubble: this.isBubble,
         'is-private': this.data.private,
+        'is-unsupported': this.isUnsupported,
         'is-image': this.hasMediaAttachment('image'),
         'is-video': this.hasMediaAttachment('video'),
         'is-text': this.hasText,
@@ -426,6 +443,9 @@ export default {
         'is-email': this.isEmailContentType,
       };
     },
+    isUnsupported() {
+      return this.contentAttributes.is_unsupported ?? false;
+    },
     isPending() {
       return this.data.status === MESSAGE_STATUS.PROGRESS;
     },
@@ -437,11 +457,7 @@ export default {
       return !this.sender.type || this.sender.type === 'agent_bot';
     },
     shouldShowContextMenu() {
-      return !(this.isFailed || this.isPending);
+      return !(this.isFailed || this.isPending || this.isUnsupported);
-    },
-    errorMessage() {
-      const { meta } = this.data;
-      return meta ? meta.error : '';
     },
     showAvatar() {
       if (this.isOutgoing || this.isTemplate) {
@@ -459,13 +475,11 @@ export default {
   },
   watch: {
     data() {
-      this.hasImageError = false;
+      this.hasMediaLoadError = false;
-      this.hasImgStoryError = false;
     },
   },
   mounted() {
-    this.hasImageError = false;
+    this.hasMediaLoadError = false;
-    this.hasImgStoryError = false;
     bus.$on(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL, this.closeContextMenu);
     this.setupHighlightTimer();
   },
@@ -475,13 +489,13 @@ export default {
   },
   methods: {
     isAttachmentImageVideoAudio(fileType) {
-      return ['image', 'audio', 'video'].includes(fileType);
+      return ['image', 'audio', 'video', 'story_mention'].includes(fileType);
     },
     hasMediaAttachment(type) {
       if (this.hasAttachments && this.data.attachments.length > 0) {
         const { attachments = [{}] } = this.data;
         const { file_type: fileType } = attachments[0];
-        return fileType === type && !this.hasImageError;
+        return fileType === type && !this.hasMediaLoadError;
       }
       if (this.storyReply) {
         return true;
@@ -494,11 +508,8 @@ export default {
     async retrySendMessage() {
       await this.$store.dispatch('sendMessageWithData', this.data);
     },
-    onImageLoadError() {
+    onMediaLoadError() {
-      this.hasImageError = true;
+      this.hasMediaLoadError = true;
-    },
-    onStoryLoadError() {
-      this.hasImgStoryError = true;
     },
     openContextMenu(e) {
       const shouldSkipContextMenu =
@@ -548,6 +559,14 @@ export default {
   > .bubble {
     @apply min-w-[128px];
 
+    &.is-unsupported {
+      @apply text-xs max-w-[300px] border-dashed border border-slate-200 text-slate-600 dark:text-slate-200 bg-slate-50 dark:bg-slate-700 dark:border-slate-500;
+
+      .message-text--metadata .time {
+        @apply text-slate-400 dark:text-slate-300;
+      }
+    }
+
     &.is-image,
     &.is-video {
       @apply p-0 overflow-hidden;
@@ -560,10 +579,12 @@ export default {
         > video {
           @apply rounded-lg;
         }
+
         > video {
           @apply h-full w-full object-cover;
         }
       }
+
       .video {
         @apply h-[11.25rem];
       }
@@ -578,9 +599,11 @@ export default {
       .file--icon {
         @apply text-woot-400 dark:text-woot-400;
       }
+
       .text-block-title {
         @apply text-slate-700 dark:text-slate-700;
       }
+
       .download.button {
         @apply text-woot-400 dark:text-woot-400;
       }
@@ -589,6 +612,7 @@ export default {
     &.is-private.is-text > .message-text__wrap .link {
       @apply text-woot-600 dark:text-woot-200;
     }
+
     &.is-private.is-text > .message-text__wrap .prosemirror-mention-node {
       @apply font-bold bg-none rounded-sm p-0 bg-yellow-100 dark:bg-yellow-700 text-slate-700 dark:text-slate-25 underline;
     }
@@ -599,6 +623,7 @@ export default {
       .message-text--metadata .time {
         @apply text-violet-50 dark:text-violet-50;
       }
+
       &.is-private .message-text--metadata .time {
         @apply text-slate-400 dark:text-slate-400;
       }
@@ -730,8 +755,4 @@ li.right {
     }
   }
 }
-
-.story-reply-quote {
-  @apply mt-2 mx-4 mb-0 px-2 pb-0 pt-2 border-l-4 border-solid border-slate-75 dark:border-slate-600 text-slate-600 dark:text-slate-200;
-}
 </style>

app/javascript/dashboard/components/widgets/conversation/MessagePreview.vue

@@ -20,7 +20,15 @@
         icon="info"
       />
     </template>
-    <span v-if="message.content">
+    <span v-if="message.content && isMessageSticker">
+      <fluent-icon
+        size="16"
+        class="-mt-0.5 align-middle inline-block text-slate-600 dark:text-slate-300"
+        icon="image"
+      />
+      {{ $t('CHAT_LIST.ATTACHMENTS.image.CONTENT') }}
+    </span>
+    <span v-else-if="message.content">
       {{ parsedLastMessage }}
     </span>
     <span v-else-if="message.attachments">
@@ -88,6 +96,9 @@ export default {
     attachmentMessageContent() {
       return `CHAT_LIST.ATTACHMENTS.${this.lastMessageFileType}.CONTENT`;
     },
+    isMessageSticker() {
+      return this.message && this.message.content_type === 'sticker';
+    },
   },
 };
 </script>

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -31,8 +31,10 @@
         :data="message"
         :is-a-tweet="isATweet"
         :is-a-whatsapp-channel="isAWhatsAppChannel"
-        :has-instagram-story="hasInstagramStory"
         :is-web-widget-inbox="isAWebWidgetInbox"
+        :is-a-facebook-inbox="isAFacebookInbox"
+        :is-an-email-inbox="isAnEmailChannel"
+        :is-instagram="isInstagramDM"
         :inbox-supports-reply-to="inboxSupportsReplyTo"
         :in-reply-to="getInReplyToMessage(message)"
       />
@@ -54,8 +56,9 @@
         :data="message"
         :is-a-tweet="isATweet"
         :is-a-whatsapp-channel="isAWhatsAppChannel"
-        :has-instagram-story="hasInstagramStory"
         :is-web-widget-inbox="isAWebWidgetInbox"
+        :is-a-facebook-inbox="isAFacebookInbox"
+        :is-instagram-dm="isInstagramDM"
         :inbox-supports-reply-to="inboxSupportsReplyTo"
         :in-reply-to="getInReplyToMessage(message)"
       />
@@ -116,7 +119,6 @@ import { LocalStorage } from 'shared/helpers/localStorage';
 
 // constants
 import { BUS_EVENTS } from 'shared/constants/busEvents';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import { REPLY_POLICY } from 'shared/constants/links';
 import wootConstants from 'dashboard/constants/globals';
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
@@ -238,10 +240,6 @@ export default {
     isATweet() {
       return this.conversationType === 'tweet';
     },
-
-    hasInstagramStory() {
-      return this.conversationType === 'instagram_direct_message';
-    },
     isRightOrLeftIcon() {
       if (this.isContactPanelOpen) {
         return 'arrow-chevron-right';
@@ -290,14 +288,16 @@ export default {
     unreadMessageCount() {
       return this.currentChat.unread_count || 0;
     },
+    isInstagramDM() {
+      return this.conversationType === 'instagram_direct_message';
+    },
     inboxSupportsReplyTo() {
-      return (
+      const incoming = this.inboxHasFeature(INBOX_FEATURES.REPLY_TO);
-        this.inboxHasFeature(INBOX_FEATURES.REPLY_TO) &&
+      const outgoing =
-        this.isFeatureEnabledonAccount(
+        this.inboxHasFeature(INBOX_FEATURES.REPLY_TO_OUTGOING) &&
-          this.accountId,
+        !this.is360DialogWhatsAppChannel;
-          FEATURE_FLAGS.MESSAGE_REPLY_TO
+
-        )
+      return { incoming, outgoing };
-      );
     },
   },
 
@@ -350,7 +350,7 @@ export default {
       // method available in mixin, need to ensure that integrations are present
       await this.fetchIntegrationsIfRequired();
 
-      if (!this.isAIIntegrationEnabled) {
+      if (!this.isLabelSuggestionFeatureEnabled) {
         return;
       }
 

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -18,6 +18,12 @@
       :popout-reply-box="popoutReplyBox"
       @click="$emit('click')"
     />
+    <article-search-popover
+      v-if="showArticleSearchPopover && connectedPortalSlug"
+      :selected-portal-slug="connectedPortalSlug"
+      @insert="handleInsert"
+      @close="onSearchPopoverClose"
+    />
     <div class="reply-box__top">
       <reply-to-message
         v-if="shouldShowReplyToMessage"
@@ -35,7 +41,7 @@
         v-if="showEmojiPicker"
         v-on-clickaway="hideEmojiPicker"
         :class="emojiDialogClassOnExpandedLayoutAndRTLView"
-        :on-click="emojiOnClick"
+        :on-click="addIntoEditor"
       />
       <reply-email-head
         v-if="showReplyHead"
@@ -79,6 +85,7 @@
         :variables="messageVariables"
         :signature="signatureToApply"
         :allow-signature="true"
+        :channel-type="channelType"
         @typing-off="onTypingOff"
         @typing-on="onTypingOn"
         @focus="onFocus"
@@ -121,10 +128,12 @@
       :toggle-audio-recorder="toggleAudioRecorder"
       :toggle-emoji-picker="toggleEmojiPicker"
       :message="message"
+      :portal-slug="connectedPortalSlug"
       :new-conversation-modal-active="newConversationModalActive"
       @selectWhatsappTemplate="openWhatsappTemplateModal"
       @toggle-editor="toggleRichContentEditor"
       @replace-text="replaceText"
+      @toggle-insert-article="toggleInsertArticle"
     />
     <whatsapp-templates
       :inbox-id="inbox.id"
@@ -154,6 +163,7 @@ import AttachmentPreview from 'dashboard/components/widgets/AttachmentsPreview.v
 import ReplyTopPanel from 'dashboard/components/widgets/WootWriter/ReplyTopPanel.vue';
 import ReplyEmailHead from './ReplyEmailHead.vue';
 import ReplyBottomPanel from 'dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue';
+import ArticleSearchPopover from 'dashboard/routes/dashboard/helpcenter/components/ArticleSearch/SearchPopover.vue';
 import MessageSignatureMissingAlert from './MessageSignatureMissingAlert';
 import Banner from 'dashboard/components/ui/Banner.vue';
 import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
@@ -184,7 +194,6 @@ import {
   replaceSignature,
   extractTextFromMarkdown,
 } from 'dashboard/helper/editorHelper';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
 import { LocalStorage } from 'shared/helpers/localStorage';
@@ -206,6 +215,7 @@ export default {
     Banner,
     WhatsappTemplates,
     MessageSignatureMissingAlert,
+    ArticleSearchPopover,
   },
   mixins: [
     clickaway,
@@ -248,6 +258,7 @@ export default {
       showCannedMenu: false,
       showVariablesMenu: false,
       newConversationModalActive: false,
+      showArticleSearchPopover: false,
     };
   },
   computed: {
@@ -260,15 +271,17 @@ export default {
       accountId: 'getCurrentAccountId',
       isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
     }),
+    currentContact() {
+      return this.$store.getters['contacts/getContact'](
+        this.currentChat.meta.sender.id
+      );
+    },
     shouldShowReplyToMessage() {
       return (
         this.inReplyTo?.id &&
         !this.isPrivate &&
         this.inboxHasFeature(INBOX_FEATURES.REPLY_TO) &&
-        this.isFeatureEnabledonAccount(
+        !this.is360DialogWhatsAppChannel
-          this.accountId,
-          FEATURE_FLAGS.MESSAGE_REPLY_TO
-        )
       );
     },
     showRichContentEditor() {
@@ -385,7 +398,8 @@ export default {
         this.isAPIInbox ||
         this.isAnEmailChannel ||
         this.isASmsInbox ||
-        this.isATelegramChannel
+        this.isATelegramChannel ||
+        this.isALineChannel
       );
     },
     replyButtonLabel() {
@@ -466,8 +480,7 @@ export default {
       return !!this.signatureToApply;
     },
     sendWithSignature() {
-      const { send_with_signature: isEnabled } = this.uiSettings;
+      return this.fetchSignatureFlagFromUiSettings(this.channelType);
-      return isEnabled;
     },
     editorMessageKey() {
       const { editor_message_key: isEnabled } = this.uiSettings;
@@ -489,7 +502,11 @@ export default {
       return `draft-${this.conversationIdByRoute}-${this.replyType}`;
     },
     audioRecordFormat() {
-      if (this.isAWhatsAppChannel || this.isAPIInbox) {
+      if (
+        this.isAWhatsAppChannel ||
+        this.isAPIInbox ||
+        this.isATelegramChannel
+      ) {
         return AUDIO_FORMATS.OGG;
       }
       return AUDIO_FORMATS.WAV;
@@ -497,6 +514,7 @@ export default {
     messageVariables() {
       const variables = getMessageVariables({
         conversation: this.currentChat,
+        contact: this.currentContact,
       });
       return variables;
     },
@@ -506,11 +524,18 @@ export default {
         ? this.messageSignature
         : extractTextFromMarkdown(this.messageSignature);
     },
+    connectedPortalSlug() {
+      const { help_center: portal = {} } = this.inbox;
+      const { slug = '' } = portal;
+      return slug;
+    },
   },
   watch: {
     currentChat(conversation) {
       const { can_reply: canReply } = conversation;
 
+      this.setCCAndToEmailsFromLastChat();
+
       if (this.isOnPrivateNote) {
         return;
       }
@@ -521,7 +546,6 @@ export default {
         this.replyType = REPLY_EDITOR_MODES.NOTE;
       }
 
-      this.setCCAndToEmailsFromLastChat();
       this.fetchAndSetReplyTo();
     },
     conversationIdByRoute(conversationId, oldConversationId) {
@@ -531,17 +555,25 @@ export default {
       }
     },
     message(updatedMessage) {
-      this.hasSlashCommand =
+      // Check if the message starts with a slash.
-        updatedMessage[0] === '/' && !this.showRichContentEditor;
+      const bodyWithoutSignature = removeSignature(
-      const hasNextWord = updatedMessage.includes(' ');
+        updatedMessage,
-      const isShortCodeActive = this.hasSlashCommand && !hasNextWord;
+        this.signatureToApply
-      if (isShortCodeActive) {
+      );
-        this.mentionSearchKey = updatedMessage.substring(1);
+      const startsWithSlash = bodyWithoutSignature.startsWith('/');
-        this.showMentions = true;
+
-      } else {
+      // Determine if the user is potentially typing a slash command.
-        this.mentionSearchKey = '';
+      // This is true if the message starts with a slash and the rich content editor is not active.
-        this.showMentions = false;
+      this.hasSlashCommand = startsWithSlash && !this.showRichContentEditor;
-      }
+      this.showMentions = this.hasSlashCommand;
+
+      // If a slash command is active, extract the command text after the slash.
+      // If not, reset the mentionSearchKey.
+      this.mentionSearchKey = this.hasSlashCommand
+        ? bodyWithoutSignature.substring(1)
+        : '';
+
+      // Autosave the current message draft.
       this.doAutoSaveDraft();
     },
     replyType(updatedReplyType, oldReplyType) {
@@ -588,6 +620,25 @@ export default {
     );
   },
   methods: {
+    handleInsert(article) {
+      const { url, title } = article;
+      if (this.isRichEditorEnabled) {
+        // Removing empty lines from the title
+        const lines = title.split('\n');
+        const nonEmptyLines = lines.filter(line => line.trim() !== '');
+        const filteredMarkdown = nonEmptyLines.join(' ');
+        bus.$emit(
+          BUS_EVENTS.INSERT_INTO_RICH_EDITOR,
+          `[${filteredMarkdown}](${url})`
+        );
+      } else {
+        this.addIntoEditor(
+          `${this.$t('CONVERSATION.REPLYBOX.INSERT_READ_MORE')} ${url}`
+        );
+      }
+
+      this.$track(CONVERSATION_EVENTS.INSERT_ARTICLE_LINK);
+    },
     toggleRichContentEditor() {
       this.updateUISettings({
         display_rich_content_editor: !this.showRichContentEditor,
@@ -819,10 +870,18 @@ export default {
       this.hideWhatsappTemplatesModal();
     },
     replaceText(message) {
+      if (this.sendWithSignature && !this.private) {
+        // if signature is enabled, append it to the message
+        // appendSignature ensures that the signature is not duplicated
+        // so we don't need to check if the signature is already present
+        message = appendSignature(message, this.signatureToApply);
+      }
+
       const updatedMessage = replaceVariablesInMessage({
         message,
         variables: this.messageVariables,
       });
+
       setTimeout(() => {
         this.$track(CONVERSATION_EVENTS.INSERTED_A_CANNED_RESPONSE);
         this.message = updatedMessage;
@@ -845,22 +904,22 @@ export default {
     clearEditorSelection() {
       this.updateEditorSelectionWith = '';
     },
-    insertEmoji(emoji, selectionStart, selectionEnd) {
+    insertIntoTextEditor(text, selectionStart, selectionEnd) {
       const { message } = this;
       const newMessage =
         message.slice(0, selectionStart) +
-        emoji +
+        text +
         message.slice(selectionEnd, message.length);
       this.message = newMessage;
     },
-    emojiOnClick(emoji) {
+    addIntoEditor(content) {
       if (this.showRichContentEditor) {
-        this.updateEditorSelectionWith = emoji;
+        this.updateEditorSelectionWith = content;
         this.onFocus();
       }
       if (!this.showRichContentEditor) {
         const { selectionStart, selectionEnd } = this.$refs.messageInput.$el;
-        this.insertEmoji(emoji, selectionStart, selectionEnd);
+        this.insertIntoTextEditor(content, selectionStart, selectionEnd);
       }
     },
     clearMessage() {
@@ -964,6 +1023,19 @@ export default {
         (item, index) => itemIndex !== index
       );
     },
+    setReplyToInPayload(payload) {
+      if (this.inReplyTo?.id) {
+        return {
+          ...payload,
+          contentAttributes: {
+            ...payload.contentAttributes,
+            in_reply_to: this.inReplyTo.id,
+          },
+        };
+      }
+
+      return payload;
+    },
     getMessagePayloadForWhatsapp(message) {
       const multipleMessagePayload = [];
 
@@ -973,41 +1045,41 @@ export default {
           const attachedFile = this.globalConfig.directUploadsEnabled
             ? attachment.blobSignedId
             : attachment.resource.file;
-          const attachmentPayload = {
+          let attachmentPayload = {
             conversationId: this.currentChat.id,
             files: [attachedFile],
             private: false,
             message: caption,
             sender: this.sender,
           };
+
+          attachmentPayload = this.setReplyToInPayload(attachmentPayload);
           multipleMessagePayload.push(attachmentPayload);
           caption = '';
         });
       } else {
-        const messagePayload = {
+        let messagePayload = {
           conversationId: this.currentChat.id,
           message,
           private: false,
           sender: this.sender,
         };
+
+        messagePayload = this.setReplyToInPayload(messagePayload);
+
         multipleMessagePayload.push(messagePayload);
       }
 
       return multipleMessagePayload;
     },
     getMessagePayload(message) {
-      const messagePayload = {
+      let messagePayload = {
         conversationId: this.currentChat.id,
         message,
         private: this.isPrivate,
         sender: this.sender,
       };
-
+      messagePayload = this.setReplyToInPayload(messagePayload);
-      if (this.inReplyTo?.id) {
-        messagePayload.contentAttributes = {
-          in_reply_to: this.inReplyTo.id,
-        };
-      }
 
       if (this.attachedFiles && this.attachedFiles.length) {
         messagePayload.files = [];
@@ -1106,6 +1178,12 @@ export default {
       // When new conversation modal is open
       this.newConversationModalActive = isActive;
     },
+    onSearchPopoverClose() {
+      this.showArticleSearchPopover = false;
+    },
+    toggleInsertArticle() {
+      this.showArticleSearchPopover = !this.showArticleSearchPopover;
+    },
   },
 };
 </script>
@@ -1124,7 +1202,7 @@ export default {
 }
 
 .reply-box {
-  @apply border-t border-slate-50 dark:border-slate-700 bg-white dark:bg-slate-900;
+  @apply relative border-t border-slate-50 dark:border-slate-700 bg-white dark:bg-slate-900;
 
   &.is-private {
     @apply bg-yellow-50 dark:bg-yellow-200;

app/javascript/dashboard/components/widgets/conversation/VariableList.vue

@@ -1,5 +1,10 @@
 <template>
-  <mention-box :items="items" @mention-select="handleVariableClick">
+  <mention-box
+    v-if="items.length"
+    type="variable"
+    :items="items"
+    @mention-select="handleVariableClick"
+  >
     <template slot-scope="{ item }">
       <span class="text-capitalize variable--list-label">
         {{ item.description }}
@@ -10,6 +15,7 @@
 </template>
 
 <script>
+import { mapGetters } from 'vuex';
 import { MESSAGE_VARIABLES } from 'shared/constants/messages';
 import MentionBox from '../mentions/MentionBox.vue';
 
@@ -22,7 +28,16 @@ export default {
     },
   },
   computed: {
+    ...mapGetters({
+      customAttributes: 'attributes/getAttributes',
+    }),
     items() {
+      return [
+        ...this.standardAttributeVariables,
+        ...this.customAttributeVariables,
+      ];
+    },
+    standardAttributeVariables() {
       return MESSAGE_VARIABLES.filter(variable => {
         return (
           variable.label.includes(this.searchKey) ||
@@ -34,6 +49,20 @@ export default {
         description: variable.label,
       }));
     },
+    customAttributeVariables() {
+      return this.customAttributes.map(attribute => {
+        const attributePrefix =
+          attribute.attribute_model === 'conversation_attribute'
+            ? 'conversation'
+            : 'contact';
+
+        return {
+          label: `${attributePrefix}.custom_attribute.${attribute.attribute_key}`,
+          key: `${attributePrefix}.custom_attribute.${attribute.attribute_key}`,
+          description: attribute.attribute_description,
+        };
+      });
+    },
   },
   methods: {
     handleVariableClick(item = {}) {

app/javascript/dashboard/components/widgets/conversation/bubble/Actions.vue

@@ -114,10 +114,6 @@ export default {
       type: Boolean,
       default: true,
     },
-    hasInstagramStory: {
-      type: Boolean,
-      default: true,
-    },
     messageType: {
       type: Number,
       default: 1,
@@ -196,28 +192,46 @@ export default {
       if (!this.showStatusIndicators) {
         return false;
       }
-
+      // Messages will be marked as sent for the Email channel if they have a source ID.
       if (this.isAnEmailChannel) {
         return !!this.sourceId;
       }
 
-      if (this.isAWhatsAppChannel || this.isATwilioChannel) {
+      if (
+        this.isAWhatsAppChannel ||
+        this.isATwilioChannel ||
+        this.isAFacebookInbox ||
+        this.isASmsInbox ||
+        this.isATelegramChannel
+      ) {
         return this.sourceId && this.isSent;
       }
+      // All messages will be mark as sent for the Line channel, as there is no source ID.
+      if (this.isALineChannel) {
+        return true;
+      }
+
       return false;
     },
     showDeliveredIndicator() {
       if (!this.showStatusIndicators) {
         return false;
       }
-
+      if (
-      if (this.isAWhatsAppChannel || this.isATwilioChannel) {
+        this.isAWhatsAppChannel ||
+        this.isATwilioChannel ||
+        this.isASmsInbox ||
+        this.isAFacebookInbox
+      ) {
         return this.sourceId && this.isDelivered;
       }
-      // We will consider messages as delivered for web widget inbox if they are sent
+      // All messages marked as delivered for the web widget inbox and API inbox once they are sent.
-      if (this.isAWebWidgetInbox) {
+      if (this.isAWebWidgetInbox || this.isAPIInbox) {
         return this.isSent;
       }
+      if (this.isALineChannel) {
+        return this.isDelivered;
+      }
 
       return false;
     },
@@ -225,14 +239,16 @@ export default {
       if (!this.showStatusIndicators) {
         return false;
       }
-
+      if (
-      if (this.isAWebWidgetInbox || this.isAPIInbox) {
+        this.isAWhatsAppChannel ||
-        const { contact_last_seen_at: contactLastSeenAt } = this.currentChat;
+        this.isATwilioChannel ||
-        return contactLastSeenAt >= this.createdAt;
+        this.isAFacebookInbox
+      ) {
+        return this.sourceId && this.isRead;
       }
 
-      if (this.isAWhatsAppChannel || this.isATwilioChannel) {
+      if (this.isAWebWidgetInbox || this.isAPIInbox) {
-        return this.sourceId && this.isRead;
+        return this.isRead;
       }
 
       return false;

app/javascript/dashboard/components/widgets/conversation/bubble/Image.vue

@@ -1,6 +1,6 @@
 <template>
   <div class="image message-text__wrap">
-    <img :src="url" @click="onClick" @error="onImgError()" />
+    <img :src="url" @click="onClick" @error="$emit('error')" />
     <woot-modal :full-width="true" :show.sync="show" :on-close="onClose">
       <img :src="url" class="modal-image skip-context-menu" />
     </woot-modal>
@@ -28,9 +28,6 @@ export default {
     onClick() {
       this.show = true;
     },
-    onImgError() {
-      this.$emit('error');
-    },
   },
 };
 </script>

app/javascript/dashboard/components/widgets/conversation/bubble/ImageAudioVideo.vue

@@ -4,13 +4,14 @@
       v-if="isImage && !isImageError"
       :src="attachment.data_url"
       @click="onClick"
-      @error="onImgError()"
+      @error="onImgError"
     />
     <video
       v-if="isVideo"
       :src="attachment.data_url"
       muted
       playsInline
+      @error="onImgError"
       @click="onClick"
     />
     <audio v-else-if="isAudio" controls class="skip-context-menu">
@@ -21,7 +22,7 @@
       :show.sync="show"
       :attachment="attachment"
       :all-attachments="filteredCurrentChatAttachments"
-      @error="onImgError()"
+      @error="onImgError"
       @close="onClose"
     />
   </div>

app/javascript/dashboard/components/widgets/conversation/bubble/InstagramStory.vue

@@ -0,0 +1,51 @@
+<template>
+  <bubble-image
+    v-if="!hasImgStoryError"
+    :url="storyUrl"
+    @error="onImageLoadError"
+  />
+  <bubble-video
+    v-else-if="!hasVideoStoryError"
+    :url="storyUrl"
+    @error="onVideoLoadError"
+  />
+  <instagram-story-error-place-holder v-else />
+</template>
+<script>
+import BubbleImage from './Image.vue';
+import BubbleVideo from './Video.vue';
+import InstagramStoryErrorPlaceHolder from './InstagramStoryErrorPlaceHolder.vue';
+
+export default {
+  components: {
+    BubbleImage,
+    BubbleVideo,
+    InstagramStoryErrorPlaceHolder,
+  },
+  props: {
+    storyUrl: {
+      type: String,
+      default: '',
+    },
+  },
+  data() {
+    return {
+      hasImgStoryError: false,
+      hasVideoStoryError: false,
+    };
+  },
+  methods: {
+    onImageLoadError() {
+      this.hasImgStoryError = true;
+      this.emitError();
+    },
+    onVideoLoadError() {
+      this.hasVideoStoryError = true;
+      this.emitError();
+    },
+    emitError() {
+      this.$emit('error');
+    },
+  },
+};
+</script>