fix(macros): add explicit remove assignment actions

- Add 'None' option (with id: 'nil') to agent and team assignment dropdowns in macros
- Deprecate remove_assigned_team action in favor of assign_team with 'None' option
- Update helper functions to properly display 'None' for unassignment
- Add comprehensive test coverage for the new functionality
- Maintain backward compatibility with existing remove_assigned_team action

Fixes #7551

🤖 Generated with [Claude Code](https://claude.ai/code)

Co-Authored-By: Claude <noreply@anthropic.com>

.gitignore

@@ -94,4 +94,3 @@ yarn-debug.log*
 .vscode
 .claude/settings.local.json
 .cursor
-CLAUDE.local.md

AGENTS.md

@@ -55,21 +55,4 @@
 
 ## Ruby Best Practices
 
-- Use compact `module/class` definitions; avoid nested styles
-
-## Enterprise Edition Notes
-
-- Chatwoot has an Enterprise overlay under `enterprise/` that extends/overrides OSS code.
-- When you add or modify core functionality, always check for corresponding files in `enterprise/` and keep behavior compatible.
-- Follow the Enterprise development practices documented here:
-  - https://chatwoot.help/hc/handbook/articles/developing-enterprise-edition-features-38
-
-Practical checklist for any change impacting core logic or public APIs
-- Search for related files in both trees before editing (e.g., `rg -n "FooService|ControllerName|ModelName" app enterprise`).
-- If adding new endpoints, services, or models, consider whether Enterprise needs:
-  - An override (e.g., `enterprise/app/...`), or
-  - An extension point (e.g., `prepend_mod_with`, hooks, configuration) to avoid hard forks.
-- Avoid hardcoding instance- or plan-specific behavior in OSS; prefer configuration, feature flags, or extension points consumed by Enterprise.
-- Keep request/response contracts stable across OSS and Enterprise; update both sets of routes/controllers when introducing new APIs.
-- When renaming/moving shared code, mirror the change in `enterprise/` to prevent drift.
-- Tests: Add Enterprise-specific specs under `spec/enterprise`, mirroring OSS spec layout where applicable.
+- Use compact `module/class` definitions; avoid nested styles

Gemfile

@@ -108,7 +108,7 @@ gem 'google-cloud-translate-v3', '>= 0.7.0'
 ##-- apm and error monitoring ---#
 # loaded only when environment variables are set.
 # ref application.rb
-gem 'datadog', '~> 2.0', require: false
+gem 'ddtrace', require: false
 gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
 gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
@@ -179,16 +179,10 @@ gem 'reverse_markdown'
 
 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents', '>= 0.4.3'
-
-# TODO: Move this gem as a dependency of ai-agents
-gem 'ruby_llm-schema'
+gem 'ai-agents', '>= 0.2.1'
 
 gem 'shopify_api'
 
-gem 'opentelemetry-sdk'
-gem 'opentelemetry-exporter-otlp'
-
 ### Gems required only in specific deployment environments ###
 ##############################################################
 

Gemfile.lock

@@ -25,35 +25,35 @@ GIT
 GEM
   remote: https://rubygems.org/
   specs:
-    actioncable (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actioncable (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
       zeitwerk (~> 2.6)
-    actionmailbox (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      activejob (= 7.1.5.2)
-      activerecord (= 7.1.5.2)
-      activestorage (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actionmailbox (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activejob (= 7.1.5.1)
+      activerecord (= 7.1.5.1)
+      activestorage (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       mail (>= 2.7.1)
       net-imap
       net-pop
       net-smtp
-    actionmailer (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      actionview (= 7.1.5.2)
-      activejob (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actionmailer (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      actionview (= 7.1.5.1)
+      activejob (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       mail (~> 2.5, >= 2.5.4)
       net-imap
       net-pop
       net-smtp
       rails-dom-testing (~> 2.2)
-    actionpack (7.1.5.2)
-      actionview (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actionpack (7.1.5.1)
+      actionview (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       nokogiri (>= 1.8.5)
       racc
       rack (>= 2.2.4)
@@ -61,38 +61,38 @@ GEM
       rack-test (>= 0.6.3)
       rails-dom-testing (~> 2.2)
       rails-html-sanitizer (~> 1.6)
-    actiontext (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      activerecord (= 7.1.5.2)
-      activestorage (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actiontext (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activerecord (= 7.1.5.1)
+      activestorage (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       globalid (>= 0.6.0)
       nokogiri (>= 1.8.5)
-    actionview (7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actionview (7.1.5.1)
+      activesupport (= 7.1.5.1)
       builder (~> 3.1)
       erubi (~> 1.11)
       rails-dom-testing (~> 2.2)
       rails-html-sanitizer (~> 1.6)
     active_record_query_trace (1.8)
-    activejob (7.1.5.2)
-      activesupport (= 7.1.5.2)
+    activejob (7.1.5.1)
+      activesupport (= 7.1.5.1)
       globalid (>= 0.3.6)
-    activemodel (7.1.5.2)
-      activesupport (= 7.1.5.2)
-    activerecord (7.1.5.2)
-      activemodel (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    activemodel (7.1.5.1)
+      activesupport (= 7.1.5.1)
+    activerecord (7.1.5.1)
+      activemodel (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       timeout (>= 0.4.0)
     activerecord-import (2.1.0)
       activerecord (>= 4.2)
-    activestorage (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      activejob (= 7.1.5.2)
-      activerecord (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    activestorage (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activejob (= 7.1.5.1)
+      activerecord (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       marcel (~> 1.0)
-    activesupport (7.1.5.2)
+    activesupport (7.1.5.1)
       base64
       benchmark (>= 0.3)
       bigdecimal
@@ -126,7 +126,7 @@ GEM
       jbuilder (~> 2)
       rails (>= 4.2, < 7.2)
       selectize-rails (~> 0.6)
-    ai-agents (0.4.3)
+    ai-agents (0.2.1)
       ruby_llm (~> 1.3)
     annotate (3.2.0)
       activerecord (>= 3.2, < 8.0)
@@ -155,10 +155,10 @@ GEM
     barnes (0.0.9)
       multi_json (~> 1)
       statsd-ruby (~> 1.1)
-    base64 (0.3.0)
+    base64 (0.2.0)
     bcrypt (3.1.20)
-    benchmark (0.4.1)
-    bigdecimal (3.2.2)
+    benchmark (0.4.0)
+    bigdecimal (3.1.9)
     bindex (0.8.1)
     bootsnap (1.16.0)
       msgpack (~> 1.2)
@@ -194,14 +194,10 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    datadog (2.19.0)
-      datadog-ruby_core_source (~> 3.4, >= 3.4.1)
-      libdatadog (~> 18.1.0.1.0)
-      libddwaf (~> 1.24.1.0.3)
-      logger
-      msgpack
-    datadog-ruby_core_source (3.4.1)
     date (3.4.1)
+    ddtrace (0.48.0)
+      ffi (~> 1.0)
+      msgpack
     debug (1.8.0)
       irb (>= 1.5.0)
       reline (>= 0.3.1)
@@ -448,16 +444,6 @@ GEM
       logger (~> 1.6)
     letter_opener (1.10.0)
       launchy (>= 2.2, < 4)
-    libdatadog (18.1.0.1.0)
-    libdatadog (18.1.0.1.0-x86_64-linux)
-    libddwaf (1.24.1.0.3)
-      ffi (~> 1.0)
-    libddwaf (1.24.1.0.3-arm64-darwin)
-      ffi (~> 1.0)
-    libddwaf (1.24.1.0.3-x86_64-darwin)
-      ffi (~> 1.0)
-    libddwaf (1.24.1.0.3-x86_64-linux)
-      ffi (~> 1.0)
     line-bot-api (1.28.0)
     lint_roller (1.1.0)
     liquid (5.4.0)
@@ -564,25 +550,6 @@ GEM
       actionpack (>= 4.2)
       omniauth (~> 2.0)
     openssl (3.2.0)
-    opentelemetry-api (1.6.0)
-    opentelemetry-common (0.22.0)
-      opentelemetry-api (~> 1.0)
-    opentelemetry-exporter-otlp (0.26.3)
-      google-protobuf (~> 3.14)
-      googleapis-common-protos-types (~> 1.3)
-      opentelemetry-api (~> 1.1)
-      opentelemetry-common (~> 0.20)
-      opentelemetry-sdk (~> 1.2)
-      opentelemetry-semantic_conventions
-    opentelemetry-registry (0.4.0)
-      opentelemetry-api (~> 1.1)
-    opentelemetry-sdk (1.3.2)
-      opentelemetry-api (~> 1.1)
-      opentelemetry-common (~> 0.20)
-      opentelemetry-registry (~> 0.2)
-      opentelemetry-semantic_conventions
-    opentelemetry-semantic_conventions (1.11.0)
-      opentelemetry-api (~> 1.0)
     orm_adapter (0.5.0)
     os (1.1.4)
     ostruct (0.6.1)
@@ -632,20 +599,20 @@ GEM
     rackup (1.0.1)
       rack (< 3)
       webrick
-    rails (7.1.5.2)
-      actioncable (= 7.1.5.2)
-      actionmailbox (= 7.1.5.2)
-      actionmailer (= 7.1.5.2)
-      actionpack (= 7.1.5.2)
-      actiontext (= 7.1.5.2)
-      actionview (= 7.1.5.2)
-      activejob (= 7.1.5.2)
-      activemodel (= 7.1.5.2)
-      activerecord (= 7.1.5.2)
-      activestorage (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    rails (7.1.5.1)
+      actioncable (= 7.1.5.1)
+      actionmailbox (= 7.1.5.1)
+      actionmailer (= 7.1.5.1)
+      actionpack (= 7.1.5.1)
+      actiontext (= 7.1.5.1)
+      actionview (= 7.1.5.1)
+      activejob (= 7.1.5.1)
+      activemodel (= 7.1.5.1)
+      activerecord (= 7.1.5.1)
+      activestorage (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       bundler (>= 1.15.0)
-      railties (= 7.1.5.2)
+      railties (= 7.1.5.1)
     rails-dom-testing (2.2.0)
       activesupport (>= 5.0.0)
       minitest
@@ -653,9 +620,9 @@ GEM
     rails-html-sanitizer (1.6.1)
       loofah (~> 2.21)
       nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    railties (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    railties (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
       irb
       rackup (>= 1.0.0)
       rake (>= 12.2)
@@ -753,7 +720,7 @@ GEM
     ruby2ruby (2.5.0)
       ruby_parser (~> 3.1)
       sexp_processor (~> 4.6)
-    ruby_llm (1.5.1)
+    ruby_llm (1.3.1)
       base64
       event_stream_parser (~> 1)
       faraday (>= 1.10.0)
@@ -762,7 +729,6 @@ GEM
       faraday-retry (>= 1)
       marcel (~> 1.0)
       zeitwerk (~> 2)
-    ruby_llm-schema (0.1.0)
     ruby_parser (3.20.0)
       sexp_processor (~> 4.16)
     sass (3.7.4)
@@ -944,7 +910,7 @@ DEPENDENCIES
   administrate (>= 0.20.1)
   administrate-field-active_storage (>= 1.0.3)
   administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents (>= 0.4.3)
+  ai-agents (>= 0.2.1)
   annotate
   attr_extras
   audited (~> 5.4, >= 5.4.1)
@@ -961,7 +927,7 @@ DEPENDENCIES
   commonmarker
   csv-safe
   database_cleaner
-  datadog (~> 2.0)
+  ddtrace
   debug (~> 1.8)
   devise (>= 4.9.4)
   devise-secure_password!
@@ -1013,8 +979,6 @@ DEPENDENCIES
   omniauth-google-oauth2 (>= 1.1.3)
   omniauth-oauth2
   omniauth-rails_csrf_protection (~> 1.0, >= 1.0.2)
-  opentelemetry-exporter-otlp
-  opentelemetry-sdk
   pg
   pg_search
   pgvector
@@ -1040,7 +1004,6 @@ DEPENDENCIES
   rubocop-rails
   rubocop-rspec
   ruby-openai
-  ruby_llm-schema
   scout_apm
   scss_lint
   seed_dump

app/controllers/api/v1/accounts/assignment_policies/inboxes_controller.rb

@@ -1,20 +0,0 @@
-class Api::V1::Accounts::AssignmentPolicies::InboxesController < Api::V1::Accounts::BaseController
-  before_action :fetch_assignment_policy
-  before_action -> { check_authorization(AssignmentPolicy) }
-
-  def index
-    @inboxes = @assignment_policy.inboxes
-  end
-
-  private
-
-  def fetch_assignment_policy
-    @assignment_policy = Current.account.assignment_policies.find(
-      params[:assignment_policy_id]
-    )
-  end
-
-  def permitted_params
-    params.permit(:assignment_policy_id)
-  end
-end

app/controllers/api/v1/accounts/assignment_policies_controller.rb

@@ -1,36 +0,0 @@
-class Api::V1::Accounts::AssignmentPoliciesController < Api::V1::Accounts::BaseController
-  before_action :fetch_assignment_policy, only: [:show, :update, :destroy]
-  before_action :check_authorization
-
-  def index
-    @assignment_policies = Current.account.assignment_policies
-  end
-
-  def show; end
-
-  def create
-    @assignment_policy = Current.account.assignment_policies.create!(assignment_policy_params)
-  end
-
-  def update
-    @assignment_policy.update!(assignment_policy_params)
-  end
-
-  def destroy
-    @assignment_policy.destroy!
-    head :ok
-  end
-
-  private
-
-  def fetch_assignment_policy
-    @assignment_policy = Current.account.assignment_policies.find(params[:id])
-  end
-
-  def assignment_policy_params
-    params.require(:assignment_policy).permit(
-      :name, :description, :assignment_order, :conversation_priority,
-      :fair_distribution_limit, :fair_distribution_window, :enabled
-    )
-  end
-end

app/controllers/api/v1/accounts/inboxes/assignment_policies_controller.rb

@@ -1,46 +0,0 @@
-class Api::V1::Accounts::Inboxes::AssignmentPoliciesController < Api::V1::Accounts::BaseController
-  before_action :fetch_inbox
-  before_action :fetch_assignment_policy, only: [:create]
-  before_action -> { check_authorization(AssignmentPolicy) }
-  before_action :validate_assignment_policy, only: [:show, :destroy]
-
-  def show
-    @assignment_policy = @inbox.assignment_policy
-  end
-
-  def create
-    # There should be only one assignment policy for an inbox.
-    # If there is a new request to add an assignment policy, we will
-    # delete the old one and attach the new policy
-    remove_inbox_assignment_policy
-    @inbox_assignment_policy = @inbox.create_inbox_assignment_policy!(assignment_policy: @assignment_policy)
-    @assignment_policy = @inbox.assignment_policy
-  end
-
-  def destroy
-    remove_inbox_assignment_policy
-    head :ok
-  end
-
-  private
-
-  def remove_inbox_assignment_policy
-    @inbox.inbox_assignment_policy&.destroy
-  end
-
-  def fetch_inbox
-    @inbox = Current.account.inboxes.find(permitted_params[:inbox_id])
-  end
-
-  def fetch_assignment_policy
-    @assignment_policy = Current.account.assignment_policies.find(permitted_params[:assignment_policy_id])
-  end
-
-  def permitted_params
-    params.permit(:assignment_policy_id, :inbox_id)
-  end
-
-  def validate_assignment_policy
-    return render_not_found_error(I18n.t('errors.assignment_policy.not_found')) unless @inbox.assignment_policy
-  end
-end

app/javascript/dashboard/components-next/Contacts/ContactsDetailsLayout.vue

@@ -1,8 +1,7 @@
 <script setup>
-import { computed, useSlots, ref } from 'vue';
+import { computed, useSlots } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useRoute } from 'vue-router';
-import { vOnClickOutside } from '@vueuse/components';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import Breadcrumb from 'dashboard/components-next/breadcrumb/Breadcrumb.vue';
@@ -25,8 +24,6 @@ const { t } = useI18n();
 const slots = useSlots();
 const route = useRoute();
 
-const isContactSidebarOpen = ref(false);
-
 const contactId = computed(() => route.params.contactId);
 
 const selectedContactName = computed(() => {
@@ -59,15 +56,6 @@ const handleBreadcrumbClick = () => {
 const toggleBlock = () => {
   emit('toggleBlock', isContactBlocked.value);
 };
-
-const handleConversationSidebarToggle = () => {
-  isContactSidebarOpen.value = !isContactSidebarOpen.value;
-};
-
-const closeMobileSidebar = () => {
-  if (!isContactSidebarOpen.value) return;
-  isContactSidebarOpen.value = false;
-};
 </script>
 
 <template>
@@ -79,9 +67,7 @@ const closeMobileSidebar = () => {
     >
       <header class="sticky top-0 z-10 px-6 3xl:px-0">
         <div class="w-full mx-auto max-w-[40.625rem]">
-          <div
-            class="flex flex-col xs:flex-row items-start xs:items-center justify-between w-full py-7 gap-2"
-          >
+          <div class="flex items-center justify-between w-full h-20 gap-2">
             <Breadcrumb
               :items="breadcrumbItems"
               @click="handleBreadcrumbClick"
@@ -119,65 +105,11 @@ const closeMobileSidebar = () => {
       </main>
     </div>
 
-    <!-- Desktop sidebar -->
     <div
       v-if="slots.sidebar"
-      class="hidden lg:block overflow-y-auto justify-end min-w-52 w-full py-6 max-w-md border-l border-n-weak bg-n-solid-2"
+      class="overflow-y-auto justify-end min-w-52 w-full py-6 max-w-md border-l border-n-weak bg-n-solid-2"
     >
       <slot name="sidebar" />
     </div>
-
-    <!-- Mobile sidebar container -->
-    <div
-      v-if="slots.sidebar"
-      class="lg:hidden fixed top-0 ltr:right-0 rtl:left-0 h-full z-50 flex justify-end transition-all duration-200 ease-in-out"
-      :class="isContactSidebarOpen ? 'w-full' : 'w-16'"
-    >
-      <!-- Toggle button -->
-      <div
-        v-on-click-outside="[
-          closeMobileSidebar,
-          { ignore: ['#contact-sidebar-content'] },
-        ]"
-        class="flex items-start p-1 w-fit h-fit relative order-1 xs:top-24 top-28 transition-all bg-n-solid-2 border border-n-weak duration-500 ease-in-out"
-        :class="[
-          isContactSidebarOpen
-            ? 'justify-end ltr:rounded-l-full rtl:rounded-r-full ltr:rounded-r-none rtl:rounded-l-none'
-            : 'justify-center rounded-full ltr:mr-6 rtl:ml-6',
-        ]"
-      >
-        <Button
-          ghost
-          slate
-          sm
-          class="!rounded-full rtl:rotate-180"
-          :class="{ 'bg-n-alpha-2': isContactSidebarOpen }"
-          :icon="
-            isContactSidebarOpen
-              ? 'i-lucide-panel-right-close'
-              : 'i-lucide-panel-right-open'
-          "
-          data-contact-sidebar-toggle
-          @click="handleConversationSidebarToggle"
-        />
-      </div>
-
-      <Transition
-        enter-active-class="transition-transform duration-200 ease-in-out"
-        leave-active-class="transition-transform duration-200 ease-in-out"
-        enter-from-class="ltr:translate-x-full rtl:-translate-x-full"
-        enter-to-class="ltr:translate-x-0 rtl:-translate-x-0"
-        leave-from-class="ltr:translate-x-0 rtl:-translate-x-0"
-        leave-to-class="ltr:translate-x-full rtl:-translate-x-full"
-      >
-        <div
-          v-if="isContactSidebarOpen"
-          id="contact-sidebar-content"
-          class="order-2 w-[85%] sm:w-[50%] bg-n-solid-2 ltr:border-l rtl:border-r border-n-weak overflow-y-auto py-6 shadow-lg"
-        >
-          <slot name="sidebar" />
-        </div>
-      </Transition>
-    </div>
   </section>
 </template>

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue

@@ -34,13 +34,13 @@ const emit = defineEmits([
 <template>
   <header class="sticky top-0 z-10">
     <div
-      class="flex items-start sm:items-center justify-between w-full py-6 px-6 gap-2 mx-auto max-w-[60rem]"
+      class="flex items-center justify-between w-full h-20 px-6 gap-2 mx-auto max-w-[60rem]"
     >
       <span class="text-xl font-medium truncate text-n-slate-12">
         {{ headerTitle }}
       </span>
-      <div class="flex items-center flex-col sm:flex-row flex-shrink-0 gap-4">
-        <div v-if="showSearch" class="flex items-center gap-2 w-full">
+      <div class="flex items-center flex-shrink-0 gap-4">
+        <div v-if="showSearch" class="flex items-center gap-2">
           <Input
             :model-value="searchValue"
             type="search"
@@ -48,7 +48,6 @@ const emit = defineEmits([
             :custom-input-class="[
               'h-8 [&:not(.focus)]:!border-transparent bg-n-alpha-2 dark:bg-n-solid-1 ltr:!pl-8 !py-1 rtl:!pr-8',
             ]"
-            class="w-full"
             @input="emit('search', $event.target.value)"
           >
             <template #prefix>
@@ -59,66 +58,64 @@ const emit = defineEmits([
             </template>
           </Input>
         </div>
-        <div class="flex items-center flex-shrink-0 gap-4">
-          <div class="flex items-center gap-2">
-            <div v-if="!isLabelView && !isActiveView" class="relative">
-              <Button
-                id="toggleContactsFilterButton"
-                :icon="
-                  isSegmentsView ? 'i-lucide-pen-line' : 'i-lucide-list-filter'
-                "
-                color="slate"
-                size="sm"
-                class="relative w-8"
-                variant="ghost"
-                @click="emit('filter')"
-              >
-                <div
-                  v-if="hasActiveFilters && !isSegmentsView"
-                  class="absolute top-0 right-0 w-2 h-2 rounded-full bg-n-brand"
-                />
-              </Button>
-              <slot name="filter" />
-            </div>
+        <div class="flex items-center gap-2">
+          <div v-if="!isLabelView && !isActiveView" class="relative">
             <Button
-              v-if="
-                hasActiveFilters &&
-                !isSegmentsView &&
-                !isLabelView &&
-                !isActiveView
+              id="toggleContactsFilterButton"
+              :icon="
+                isSegmentsView ? 'i-lucide-pen-line' : 'i-lucide-list-filter'
               "
-              icon="i-lucide-save"
               color="slate"
               size="sm"
+              class="relative w-8"
               variant="ghost"
-              @click="emit('createSegment')"
-            />
-            <Button
-              v-if="isSegmentsView && !isLabelView && !isActiveView"
-              icon="i-lucide-trash"
-              color="slate"
-              size="sm"
-              variant="ghost"
-              @click="emit('deleteSegment')"
-            />
-            <ContactSortMenu
-              :active-sort="activeSort"
-              :active-ordering="activeOrdering"
-              @update:sort="emit('update:sort', $event)"
-            />
-            <ContactMoreActions
-              @add="emit('add')"
-              @import="emit('import')"
-              @export="emit('export')"
-            />
+              @click="emit('filter')"
+            >
+              <div
+                v-if="hasActiveFilters && !isSegmentsView"
+                class="absolute top-0 right-0 w-2 h-2 rounded-full bg-n-brand"
+              />
+            </Button>
+            <slot name="filter" />
           </div>
-          <div class="w-px h-4 bg-n-strong" />
-          <ComposeConversation>
-            <template #trigger="{ toggle }">
-              <Button :label="buttonLabel" size="sm" @click="toggle" />
-            </template>
-          </ComposeConversation>
+          <Button
+            v-if="
+              hasActiveFilters &&
+              !isSegmentsView &&
+              !isLabelView &&
+              !isActiveView
+            "
+            icon="i-lucide-save"
+            color="slate"
+            size="sm"
+            variant="ghost"
+            @click="emit('createSegment')"
+          />
+          <Button
+            v-if="isSegmentsView && !isLabelView && !isActiveView"
+            icon="i-lucide-trash"
+            color="slate"
+            size="sm"
+            variant="ghost"
+            @click="emit('deleteSegment')"
+          />
+          <ContactSortMenu
+            :active-sort="activeSort"
+            :active-ordering="activeOrdering"
+            @update:sort="emit('update:sort', $event)"
+          />
+          <ContactMoreActions
+            @add="emit('add')"
+            @import="emit('import')"
+            @export="emit('export')"
+          />
         </div>
+        <div class="w-px h-4 bg-n-strong" />
+        <ComposeConversation>
+          <template #trigger="{ toggle }">
+            <Button :label="buttonLabel" size="sm" @click="toggle" />
+          </template>
+        </ComposeConversation>
       </div>
     </div>
   </header>

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue

@@ -291,20 +291,17 @@ defineExpose({
     @delete-segment="openDeleteSegmentDialog"
   >
     <template #filter>
-      <div
-        class="absolute mt-1 ltr:-right-52 rtl:-left-52 sm:ltr:right-0 sm:rtl:left-0 top-full"
-      >
-        <ContactsFilter
-          v-if="showFiltersModal"
-          v-model="appliedFilter"
-          :segment-name="activeSegmentName"
-          :is-segment-view="hasActiveSegments"
-          @apply-filter="onApplyFilter"
-          @update-segment="onUpdateSegment"
-          @close="closeAdvanceFiltersModal"
-          @clear-filters="clearFilters"
-        />
-      </div>
+      <ContactsFilter
+        v-if="showFiltersModal"
+        v-model="appliedFilter"
+        :segment-name="activeSegmentName"
+        :is-segment-view="hasActiveSegments"
+        class="absolute mt-1 ltr:right-0 rtl:left-0 top-full"
+        @apply-filter="onApplyFilter"
+        @update-segment="onUpdateSegment"
+        @close="closeAdvanceFiltersModal"
+        @clear-filters="clearFilters"
+      />
     </template>
   </ContactsHeader>
 

app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactSortMenu.vue

@@ -105,7 +105,7 @@ const handleOrderChange = value => {
     <div
       v-if="isMenuOpen"
       v-on-clickaway="() => (isMenuOpen = false)"
-      class="absolute top-full mt-1 ltr:-right-32 rtl:-left-32 sm:ltr:right-0 sm:rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
+      class="absolute top-full mt-1 ltr:right-0 rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
     >
       <div class="flex items-center justify-between gap-2">
         <span class="text-sm text-n-slate-12">

app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue

@@ -96,7 +96,10 @@ const openFilter = () => {
           <slot name="default" />
         </div>
       </main>
-      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-0 px-4 pb-4">
+      <footer
+        v-if="showPaginationFooter"
+        class="sticky bottom-0 z-10 px-4 pb-4"
+      >
         <PaginationFooter
           current-page-info="CONTACTS_LAYOUT.PAGINATION_FOOTER.SHOWING"
           :current-page="currentPage"

app/javascript/dashboard/components-next/Contacts/EmptyState/contactEmptyStateContent.js

@@ -4,8 +4,8 @@ export default [
       city: 'Los Angeles',
       country: 'United States',
       description:
-        "I'm Candice, a developer focusing on building web solutions. Currently, I’m working as a Product Developer at Lumora.",
-      companyName: 'Lumora',
+        "I'm Candice, a developer focusing on building web solutions. Currently, I’m working as a Product Developer at Chatwoot.",
+      companyName: 'Chatwoot',
       countryCode: 'US',
       socialProfiles: {
         github: 'candice-dev',
@@ -16,7 +16,7 @@ export default [
       },
     },
     availabilityStatus: 'offline',
-    email: 'candice.matherson@lumora.com',
+    email: 'candice.matherson@chatwoot.com',
     id: 22,
     name: 'Candice Matherson',
     phoneNumber: '+14155552671',

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreview.vue

@@ -47,7 +47,6 @@ const unreadMessagesCount = computed(() => {
     </p>
     <div class="flex items-center flex-shrink-0 gap-2 pb-2">
       <Avatar
-        v-if="assignee.name"
         :name="assignee.name"
         :src="assignee.thumbnail"
         :size="20"

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreviewWithMeta.vue

@@ -96,7 +96,6 @@ defineExpose({
         />
       </div>
       <Avatar
-        v-if="assignee.name"
         :name="assignee.name"
         :src="assignee.thumbnail"
         :size="20"

app/javascript/dashboard/components-next/breadcrumb/Breadcrumb.vue

@@ -21,17 +21,9 @@ const onClick = (item, index) => {
 </script>
 
 <template>
-  <nav
-    :aria-label="t('BREADCRUMB.ARIA_LABEL')"
-    class="flex items-center h-8 min-w-0"
-  >
-    <ol class="flex items-center mb-0 min-w-0">
-      <li
-        v-for="(item, index) in items"
-        :key="index"
-        class="flex items-center"
-        :class="{ 'min-w-0 flex-1': index === items.length - 1 }"
-      >
+  <nav :aria-label="t('BREADCRUMB.ARIA_LABEL')" class="flex items-center h-8">
+    <ol class="flex items-center mb-0">
+      <li v-for="(item, index) in items" :key="index" class="flex items-center">
         <Icon
           v-if="index > 0"
           icon="i-lucide-chevron-right"
@@ -48,7 +40,7 @@ const onClick = (item, index) => {
         </button>
 
         <!-- The last breadcrumb item is plain text -->
-        <span v-else class="text-sm truncate text-n-slate-12 min-w-0 block">
+        <span v-else class="text-sm truncate text-n-slate-12 max-w-56">
           {{ item.emoji ? item.emoji : '' }} {{ item.label }}
         </span>
       </li>

app/javascript/dashboard/components-next/captain/SettingsPageLayout.vue

@@ -52,10 +52,10 @@ const handleBreadcrumbClick = item => {
 
 <template>
   <section
-    class="px-6 flex flex-col w-full h-screen overflow-y-auto bg-n-background"
+    class="mt-4 px-10 flex flex-col w-full h-screen overflow-y-auto bg-n-background"
   >
     <div class="max-w-[60rem] mx-auto flex flex-col w-full h-full mb-4">
-      <header class="mb-7 sticky top-0 bg-n-background pt-4 z-20">
+      <header class="mb-7 sticky top-0 z-10 bg-n-background">
         <Breadcrumb :items="breadcrumbItems" @click="handleBreadcrumbClick" />
       </header>
       <main class="flex gap-16 w-full flex-1 pb-16">

app/javascript/dashboard/components-next/captain/assistant/ScenariosCard.vue

@@ -1,7 +1,7 @@
 <script setup>
-import { computed, h, reactive, ref } from 'vue';
+import { computed, h, reactive } from 'vue';
 import { useI18n } from 'vue-i18n';
-import { useToggle, useElementSize } from '@vueuse/core';
+import { useToggle } from '@vueuse/core';
 import { useVuelidate } from '@vuelidate/core';
 import { required, minLength } from '@vuelidate/validators';
 import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
@@ -11,7 +11,6 @@ import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
 import Editor from 'dashboard/components-next/Editor/Editor.vue';
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
 
 const props = defineProps({
   id: {
@@ -32,7 +31,7 @@ const props = defineProps({
   },
   tools: {
     type: Array,
-    default: () => [],
+    required: true,
   },
   selectable: {
     type: Boolean,
@@ -61,13 +60,7 @@ const state = reactive({
   instruction: '',
 });
 
-const instructionContentRef = ref();
-
 const [isEditing, toggleEditing] = useToggle();
-const [isInstructionExpanded, toggleInstructionExpanded] = useToggle();
-
-const { height: contentHeight } = useElementSize(instructionContentRef);
-const needsOverlay = computed(() => contentHeight.value > 160);
 
 const startEdit = () => {
   Object.assign(state, {
@@ -118,7 +111,7 @@ const LINK_INSTRUCTION_CLASS =
 
 const renderInstruction = instruction => () =>
   h('p', {
-    class: `text-sm text-n-slate-12 py-4 mb-0 prose prose-sm min-w-0 break-words max-w-none ${LINK_INSTRUCTION_CLASS}`,
+    class: `text-sm text-n-slate-12 py-4 mb-0 [&_ol]:list-decimal ${LINK_INSTRUCTION_CLASS}`,
     innerHTML: instruction,
   });
 </script>
@@ -164,38 +157,8 @@ const renderInstruction = instruction => () =>
           />
         </div>
       </div>
-
-      <div
-        class="relative overflow-hidden transition-all duration-300 ease-in-out group/expandable"
-        :class="{ 'cursor-pointer': needsOverlay }"
-        :style="{
-          maxHeight: isInstructionExpanded ? `${contentHeight}px` : '10rem',
-        }"
-        @click="needsOverlay ? toggleInstructionExpanded() : null"
-      >
-        <div ref="instructionContentRef">
-          <component
-            :is="renderInstruction(formatMessage(instruction, false))"
-          />
-        </div>
-
-        <div
-          class="absolute bottom-0 w-full flex items-end justify-center text-xs text-n-slate-11 bg-gradient-to-t h-40 from-n-solid-2 via-n-solid-2 via-10% to-transparent transition-all duration-500 ease-in-out px-2 py-1 rounded pointer-events-none"
-          :class="{
-            'visible opacity-100': !isInstructionExpanded,
-            'invisible opacity-0': isInstructionExpanded || !needsOverlay,
-          }"
-        >
-          <Icon
-            icon="i-lucide-chevron-down"
-            class="text-n-slate-7 mb-4 size-4 group-hover/expandable:text-n-slate-11 transition-colors duration-200"
-          />
-        </div>
-      </div>
-      <span
-        v-if="tools?.length"
-        class="text-sm text-n-slate-11 font-medium mb-1"
-      >
+      <component :is="renderInstruction(formatMessage(instruction, false))" />
+      <span class="text-sm text-n-slate-11 font-medium mb-1">
         {{ t('CAPTAIN.ASSISTANTS.SCENARIOS.ADD.SUGGESTED.TOOLS_USED') }}
         {{ tools?.map(tool => `@${tool}`).join(', ') }}
       </span>

app/javascript/dashboard/components-next/filter/ConditionRow.vue

@@ -192,7 +192,6 @@ defineExpose({ validate });
         solid
         slate
         icon="i-lucide-trash"
-        class="flex-shrink-0"
         @click.stop="emit('remove')"
       />
     </div>

app/javascript/dashboard/components-next/filter/ContactsFilter.vue

@@ -104,7 +104,7 @@ const outsideClickHandler = [
 <template>
   <div
     v-on-click-outside="outsideClickHandler"
-    class="z-40 max-w-3xl min-w-96 lg:w-[750px] overflow-visible w-full border border-n-weak bg-n-alpha-3 backdrop-blur-[100px] shadow-lg rounded-xl p-6 grid gap-6"
+    class="z-40 max-w-3xl lg:w-[750px] overflow-visible w-full border border-n-weak bg-n-alpha-3 backdrop-blur-[100px] shadow-lg rounded-xl p-6 grid gap-6"
   >
     <h3 class="text-base font-medium leading-6 text-n-slate-12">
       {{ filterModalHeaderTitle }}
@@ -146,10 +146,10 @@ const outsideClickHandler = [
       </template>
     </ul>
     <div class="flex justify-between gap-2">
-      <Button sm ghost blue class="flex-shrink-0" @click="addFilter">
+      <Button sm ghost blue @click="addFilter">
         {{ $t('CONTACTS_LAYOUT.FILTER.BUTTONS.ADD_FILTER') }}
       </Button>
-      <div class="flex gap-2 flex-shrink-0">
+      <div class="flex gap-2">
         <Button sm faded slate @click="resetFilter">
           {{ $t('CONTACTS_LAYOUT.FILTER.BUTTONS.CLEAR_FILTERS') }}
         </Button>

app/javascript/dashboard/components-next/sidebar/SidebarProfileMenu.vue

@@ -86,15 +86,6 @@ const menuItems = computed(() => {
       nativeLink: true,
       target: '_blank',
     },
-    {
-      show: true,
-      showOnCustomBrandedInstance: false,
-      label: t('SIDEBAR_ITEMS.CHANGELOG'),
-      icon: 'i-lucide-scroll-text',
-      link: 'https://www.chatwoot.com/changelog/',
-      nativeLink: true,
-      target: '_blank',
-    },
     {
       show: currentUser.value.type === 'SuperAdmin',
       showOnCustomBrandedInstance: true,
@@ -123,7 +114,7 @@ const allowedMenuItems = computed(() => {
   <DropdownContainer class="relative w-full min-w-0" @close="emit('close')">
     <template #trigger="{ toggle, isOpen }">
       <button
-        class="flex gap-2 items-center p-1 w-full text-left rounded-lg cursor-pointer hover:bg-n-alpha-1"
+        class="flex gap-2 items-center rounded-lg cursor-pointer text-left w-full hover:bg-n-alpha-1 p-1"
         :class="{ 'bg-n-alpha-1': isOpen }"
         @click="toggle"
       >
@@ -136,16 +127,16 @@ const allowedMenuItems = computed(() => {
           rounded-full
         />
         <div class="min-w-0">
-          <div class="text-sm font-medium leading-4 truncate text-n-slate-12">
+          <div class="text-n-slate-12 text-sm leading-4 font-medium truncate">
             {{ currentUser.available_name }}
           </div>
-          <div class="text-xs truncate text-n-slate-11">
+          <div class="text-n-slate-11 text-xs truncate">
             {{ currentUser.email }}
           </div>
         </div>
       </button>
     </template>
-    <DropdownBody class="bottom-12 z-50 mb-2 w-80 ltr:left-0 rtl:right-0">
+    <DropdownBody class="ltr:left-0 rtl:right-0 bottom-12 z-50 w-80 mb-2">
       <SidebarProfileMenuStatus />
       <DropdownSeparator />
       <template v-for="item in allowedMenuItems" :key="item.label">

app/javascript/dashboard/composables/spec/useMacros.spec.js

@@ -111,7 +111,7 @@ describe('useMacros', () => {
     useStoreGetters.mockReturnValue({
       'labels/getLabels': { value: mockLabels },
       'teams/getTeams': { value: mockTeams },
-      'agents/getAgents': { value: mockAgents },
+      'agents/getVerifiedAgents': { value: mockAgents },
     });
   });
 
@@ -119,24 +119,30 @@ describe('useMacros', () => {
     const { getMacroDropdownValues } = useMacros();
     expect(getMacroDropdownValues('add_label')).toHaveLength(mockLabels.length);
     expect(getMacroDropdownValues('assign_team')).toHaveLength(
-      mockTeams.length
-    );
+      mockTeams.length + 1
+    ); // +1 for "None"
     expect(getMacroDropdownValues('assign_agent')).toHaveLength(
-      mockAgents.length + 1
-    ); // +1 for "Self"
+      mockAgents.length + 2
+    ); // +2 for "None" and "Self"
   });
 
-  it('returns teams for assign_team and send_email_to_team types', () => {
+  it('returns teams with "None" option for assign_team and teams only for send_email_to_team', () => {
     const { getMacroDropdownValues } = useMacros();
-    expect(getMacroDropdownValues('assign_team')).toEqual(mockTeams);
+    const assignTeamResult = getMacroDropdownValues('assign_team');
+    expect(assignTeamResult[0]).toEqual({
+      id: 'nil',
+      name: 'AUTOMATION.NONE_OPTION',
+    });
+    expect(assignTeamResult.slice(1)).toEqual(mockTeams);
     expect(getMacroDropdownValues('send_email_to_team')).toEqual(mockTeams);
   });
 
-  it('returns agents with "Self" option for assign_agent type', () => {
+  it('returns agents with "None" and "Self" options for assign_agent type', () => {
     const { getMacroDropdownValues } = useMacros();
     const result = getMacroDropdownValues('assign_agent');
-    expect(result[0]).toEqual({ id: 'self', name: 'Self' });
-    expect(result.slice(1)).toEqual(mockAgents);
+    expect(result[0]).toEqual({ id: 'nil', name: 'AUTOMATION.NONE_OPTION' });
+    expect(result[1]).toEqual({ id: 'self', name: 'Self' });
+    expect(result.slice(2)).toEqual(mockAgents);
   });
 
   it('returns formatted labels for add_label and remove_label types', () => {
@@ -167,13 +173,16 @@ describe('useMacros', () => {
     useStoreGetters.mockReturnValue({
       'labels/getLabels': { value: [] },
       'teams/getTeams': { value: [] },
-      'agents/getAgents': { value: [] },
+      'agents/getVerifiedAgents': { value: [] },
     });
 
     const { getMacroDropdownValues } = useMacros();
     expect(getMacroDropdownValues('add_label')).toEqual([]);
-    expect(getMacroDropdownValues('assign_team')).toEqual([]);
+    expect(getMacroDropdownValues('assign_team')).toEqual([
+      { id: 'nil', name: 'AUTOMATION.NONE_OPTION' },
+    ]);
     expect(getMacroDropdownValues('assign_agent')).toEqual([
+      { id: 'nil', name: 'AUTOMATION.NONE_OPTION' },
       { id: 'self', name: 'Self' },
     ]);
   });

app/javascript/dashboard/composables/useMacros.js

@@ -13,7 +13,12 @@ export const useMacros = () => {
 
   const labels = computed(() => getters['labels/getLabels'].value);
   const teams = computed(() => getters['teams/getTeams'].value);
-  const agents = computed(() => getters['agents/getAgents'].value);
+  const agents = computed(() => getters['agents/getVerifiedAgents'].value);
+
+  const withNoneOption = options => [
+    { id: 'nil', name: t('AUTOMATION.NONE_OPTION') },
+    ...(options || []),
+  ];
 
   /**
    * Get dropdown values based on the specified type
@@ -23,10 +28,15 @@ export const useMacros = () => {
   const getMacroDropdownValues = type => {
     switch (type) {
       case 'assign_team':
+        return withNoneOption(teams.value);
       case 'send_email_to_team':
         return teams.value;
       case 'assign_agent':
-        return [{ id: 'self', name: 'Self' }, ...agents.value];
+        return [
+          ...withNoneOption(),
+          { id: 'self', name: 'Self' },
+          ...agents.value,
+        ];
       case 'add_label':
       case 'remove_label':
         return labels.value.map(i => ({

app/javascript/dashboard/helper/specs/macrosHelper.spec.js

@@ -45,6 +45,10 @@ describe('#resolveTeamIds', () => {
     const resolvedTeams = '⚙️ sales team, 🤷‍♂️ fayaz';
     expect(resolveTeamIds(teams, [1, 2])).toEqual(resolvedTeams);
   });
+
+  it('resolves nil as None', () => {
+    expect(resolveTeamIds(teams, ['nil'])).toEqual('None');
+  });
 });
 
 describe('#resolveLabels', () => {
@@ -59,6 +63,10 @@ describe('#resolveAgents', () => {
     const resolvedAgents = 'John Doe';
     expect(resolveAgents(agents, [1])).toEqual(resolvedAgents);
   });
+
+  it('resolves nil and self values', () => {
+    expect(resolveAgents(agents, ['nil', 'self'])).toEqual('None, Self');
+  });
 });
 
 describe('#getFileName', () => {

app/javascript/dashboard/helper/validations.js

@@ -125,6 +125,7 @@ const validateSingleAction = action => {
     'mute_conversation',
     'snooze_conversation',
     'resolve_conversation',
+    'remove_assigned_agent',
     'remove_assigned_team',
     'open_conversation',
   ];

app/javascript/dashboard/i18n/index.js

@@ -1,5 +1,4 @@
 import ar from './locale/ar';
-import bg from './locale/bg';
 import ca from './locale/ca';
 import cs from './locale/cs';
 import da from './locale/da';
@@ -41,7 +40,6 @@ import lt from './locale/lt';
 
 export default {
   ar,
-  bg,
   ca,
   cs,
   da,

app/javascript/dashboard/i18n/locale/am/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/am/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Features",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/am/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Whatsapp Templates",
-      "SUBTITLE": "Select the whatsapp template you want to send",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Search Templates",
-      "NO_TEMPLATES_FOUND": "No templates found for",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Category",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Language",
-        "TEMPLATE_BODY": "Template Body",
-        "CATEGORY": "Category"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variables",
-      "LANGUAGE": "Language",
-      "CATEGORY": "Category",
-      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-      "GO_BACK_LABEL": "Go Back",
-      "SEND_MESSAGE_LABEL": "Send Message",
-      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Whatsapp Templates",
+            "SUBTITLE": "Select the whatsapp template you want to send",
+            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Search Templates",
+            "NO_TEMPLATES_FOUND": "No templates found for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Language",
+                "TEMPLATE_BODY": "Template Body",
+                "CATEGORY": "Category"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+            "GO_BACK_LABEL": "Go Back",
+            "SEND_MESSAGE_LABEL": "Send Message",
+            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/ar/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "تم إنشاء المحادثة",
       "CONVERSATION_UPDATED": "تم تحديث المحادثة",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/ar/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "الخصائص",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/ar/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "قوالب الواتساب",
-      "SUBTITLE": "حدد القالب الذي تريد إرساله",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "نماذج البحث",
-      "NO_TEMPLATES_FOUND": "لم يتم العثور على قوالب",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "الفئة",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "اللغة",
-        "TEMPLATE_BODY": "نص القالب",
-        "CATEGORY": "الفئة"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "المتغيرات",
-      "LANGUAGE": "اللغة",
-      "CATEGORY": "الفئة",
-      "VARIABLE_PLACEHOLDER": "أدخل قيمة {variable}",
-      "GO_BACK_LABEL": "العودة للخلف",
-      "SEND_MESSAGE_LABEL": "إرسال الرسالة",
-      "FORM_ERROR_MESSAGE": "يرجى ملء جميع المتغيرات قبل الإرسال",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "قوالب الواتساب",
+            "SUBTITLE": "حدد القالب الذي تريد إرساله",
+            "TEMPLATE_SELECTED_SUBTITLE": "معالجة {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "نماذج البحث",
+            "NO_TEMPLATES_FOUND": "لم يتم العثور على قوالب",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "اللغة",
+                "TEMPLATE_BODY": "نص القالب",
+                "CATEGORY": "الفئة"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "المتغيرات",
+            "VARIABLE_PLACEHOLDER": "أدخل قيمة {variable}",
+            "GO_BACK_LABEL": "العودة للخلف",
+            "SEND_MESSAGE_LABEL": "إرسال الرسالة",
+            "FORM_ERROR_MESSAGE": "يرجى ملء جميع المتغيرات قبل الإرسال"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/az/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/az/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Features",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/az/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Whatsapp Templates",
-      "SUBTITLE": "Select the whatsapp template you want to send",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Search Templates",
-      "NO_TEMPLATES_FOUND": "No templates found for",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Category",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Language",
-        "TEMPLATE_BODY": "Template Body",
-        "CATEGORY": "Category"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variables",
-      "LANGUAGE": "Language",
-      "CATEGORY": "Category",
-      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-      "GO_BACK_LABEL": "Go Back",
-      "SEND_MESSAGE_LABEL": "Send Message",
-      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Whatsapp Templates",
+            "SUBTITLE": "Select the whatsapp template you want to send",
+            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Search Templates",
+            "NO_TEMPLATES_FOUND": "No templates found for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Language",
+                "TEMPLATE_BODY": "Template Body",
+                "CATEGORY": "Category"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+            "GO_BACK_LABEL": "Go Back",
+            "SEND_MESSAGE_LABEL": "Send Message",
+            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/bg/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/bg/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Features",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/bg/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Whatsapp Templates",
-      "SUBTITLE": "Select the whatsapp template you want to send",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Search Templates",
-      "NO_TEMPLATES_FOUND": "No templates found for",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Category",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Language",
-        "TEMPLATE_BODY": "Template Body",
-        "CATEGORY": "Category"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variables",
-      "LANGUAGE": "Language",
-      "CATEGORY": "Category",
-      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-      "GO_BACK_LABEL": "Go Back",
-      "SEND_MESSAGE_LABEL": "Send Message",
-      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Whatsapp Templates",
+            "SUBTITLE": "Select the whatsapp template you want to send",
+            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Search Templates",
+            "NO_TEMPLATES_FOUND": "No templates found for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Language",
+                "TEMPLATE_BODY": "Template Body",
+                "CATEGORY": "Category"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+            "GO_BACK_LABEL": "Go Back",
+            "SEND_MESSAGE_LABEL": "Send Message",
+            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/ca/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversa Creada",
       "CONVERSATION_UPDATED": "Conversa Actualitzada",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/ca/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Característiques",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/ca/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Plantilles de Whatsapp",
-      "SUBTITLE": "Selecciona la plantilla de whatsapp que vols enviar",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Cerca plantilles",
-      "NO_TEMPLATES_FOUND": "No s'han trobat plantilles per a",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Categoria",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Idioma",
-        "TEMPLATE_BODY": "Cos de la plantilla",
-        "CATEGORY": "Categoria"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variables",
-      "LANGUAGE": "Idioma",
-      "CATEGORY": "Categoria",
-      "VARIABLE_PLACEHOLDER": "Introdueix el valor {variable}",
-      "GO_BACK_LABEL": "Torna enrere",
-      "SEND_MESSAGE_LABEL": "Envia missatge",
-      "FORM_ERROR_MESSAGE": "Omple totes les variables abans d'enviar-les",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Plantilles de Whatsapp",
+            "SUBTITLE": "Selecciona la plantilla de whatsapp que vols enviar",
+            "TEMPLATE_SELECTED_SUBTITLE": "Procés {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Cerca plantilles",
+            "NO_TEMPLATES_FOUND": "No s'han trobat plantilles per a",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Idioma",
+                "TEMPLATE_BODY": "Cos de la plantilla",
+                "CATEGORY": "Categoria"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Introdueix el valor {variable}",
+            "GO_BACK_LABEL": "Torna enrere",
+            "SEND_MESSAGE_LABEL": "Envia missatge",
+            "FORM_ERROR_MESSAGE": "Omple totes les variables abans d'enviar-les"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/cs/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
       "MESSAGE_CREATED": "Zpráva vytvořena",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Konverzace otevřena"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/cs/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Funkce",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/cs/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Whatsapp Templates",
-      "SUBTITLE": "Select the whatsapp template you want to send",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Search Templates",
-      "NO_TEMPLATES_FOUND": "No templates found for",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Category",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Language",
-        "TEMPLATE_BODY": "Template Body",
-        "CATEGORY": "Category"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variables",
-      "LANGUAGE": "Language",
-      "CATEGORY": "Category",
-      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-      "GO_BACK_LABEL": "Go Back",
-      "SEND_MESSAGE_LABEL": "Send Message",
-      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Whatsapp Templates",
+            "SUBTITLE": "Select the whatsapp template you want to send",
+            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Search Templates",
+            "NO_TEMPLATES_FOUND": "No templates found for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Language",
+                "TEMPLATE_BODY": "Template Body",
+                "CATEGORY": "Category"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+            "GO_BACK_LABEL": "Go Back",
+            "SEND_MESSAGE_LABEL": "Send Message",
+            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/da/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Samtale Oprettet",
       "CONVERSATION_UPDATED": "Samtale Opdateret",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/da/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Funktioner",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/da/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Whatsapp Skabeloner",
-      "SUBTITLE": "Vælg den whatsapp skabelon, du vil sende",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Søg Skabeloner",
-      "NO_TEMPLATES_FOUND": "Ingen skabeloner fundet for",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Kategori",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Sprog",
-        "TEMPLATE_BODY": "Skabelon Krop",
-        "CATEGORY": "Kategori"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variabler",
-      "LANGUAGE": "Sprog",
-      "CATEGORY": "Kategori",
-      "VARIABLE_PLACEHOLDER": "Indtast {variable} værdi",
-      "GO_BACK_LABEL": "Gå Tilbage",
-      "SEND_MESSAGE_LABEL": "Send Besked",
-      "FORM_ERROR_MESSAGE": "Udfyld venligst alle variabler før afsendelse",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Whatsapp Skabeloner",
+            "SUBTITLE": "Vælg den whatsapp skabelon, du vil sende",
+            "TEMPLATE_SELECTED_SUBTITLE": "Proces {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Søg Skabeloner",
+            "NO_TEMPLATES_FOUND": "Ingen skabeloner fundet for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Sprog",
+                "TEMPLATE_BODY": "Skabelon Krop",
+                "CATEGORY": "Kategori"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variabler",
+            "VARIABLE_PLACEHOLDER": "Indtast {variable} værdi",
+            "GO_BACK_LABEL": "Gå Tilbage",
+            "SEND_MESSAGE_LABEL": "Send Besked",
+            "FORM_ERROR_MESSAGE": "Udfyld venligst alle variabler før afsendelse"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/de/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Konversation erstellt",
       "CONVERSATION_UPDATED": "Konversation aktualisiert",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/de/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Funktionen",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/de/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "WhatsApp-Vorlagen",
-      "SUBTITLE": "Wählen Sie die WhatsApp-Vorlage aus, die Sie senden möchten",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Vorlagen suchen",
-      "NO_TEMPLATES_FOUND": "Keine Vorlagen gefunden für",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Kategorie",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Sprache",
-        "TEMPLATE_BODY": "Vorlagenbody",
-        "CATEGORY": "Kategorie"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variablen",
-      "LANGUAGE": "Sprache",
-      "CATEGORY": "Kategorie",
-      "VARIABLE_PLACEHOLDER": "Geben Sie den Wert {variable} ein",
-      "GO_BACK_LABEL": "Zurück",
-      "SEND_MESSAGE_LABEL": "Nachricht senden",
-      "FORM_ERROR_MESSAGE": "Bitte füllen Sie vor dem Absenden alle Variablen aus",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "WhatsApp-Vorlagen",
+            "SUBTITLE": "Wählen Sie die WhatsApp-Vorlage aus, die Sie senden möchten",
+            "TEMPLATE_SELECTED_SUBTITLE": "Verarbeite {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Vorlagen suchen",
+            "NO_TEMPLATES_FOUND": "Keine Vorlagen gefunden für",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Sprache",
+                "TEMPLATE_BODY": "Vorlagenbody",
+                "CATEGORY": "Kategorie"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variablen",
+            "VARIABLE_PLACEHOLDER": "Geben Sie den Wert {variable} ein",
+            "GO_BACK_LABEL": "Zurück",
+            "SEND_MESSAGE_LABEL": "Nachricht senden",
+            "FORM_ERROR_MESSAGE": "Bitte füllen Sie vor dem Absenden alle Variablen aus"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/el/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Δημιουργήθηκε Συνομιλία",
       "CONVERSATION_UPDATED": "Η Συνομιλία Ενημερώθηκε",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/el/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Χαρακτηριστικά",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/el/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Πρότυπα Whatsapp",
-      "SUBTITLE": "Επιλέξτε το πρότυπο Whatsapp που θέλετε να στείλετε",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Αναζήτηση Προτύπων",
-      "NO_TEMPLATES_FOUND": "Δεν βρέθηκαν πρότυπα για",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Κατηγορία",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Γλώσσα",
-        "TEMPLATE_BODY": "Σώμα Προτύπου",
-        "CATEGORY": "Κατηγορία"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Μεταβλητές",
-      "LANGUAGE": "Γλώσσα",
-      "CATEGORY": "Κατηγορία",
-      "VARIABLE_PLACEHOLDER": "Εισάγετε τιμή για {variable}",
-      "GO_BACK_LABEL": "Πίσω",
-      "SEND_MESSAGE_LABEL": "Αποστολή μηνύματος",
-      "FORM_ERROR_MESSAGE": "Παρακαλώ συμπληρώστε όλες τις μεταβλητές πριν την αποστολή",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Πρότυπα Whatsapp",
+            "SUBTITLE": "Επιλέξτε το πρότυπο Whatsapp που θέλετε να στείλετε",
+            "TEMPLATE_SELECTED_SUBTITLE": "Επεξεργασία {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Αναζήτηση Προτύπων",
+            "NO_TEMPLATES_FOUND": "Δεν βρέθηκαν πρότυπα για",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Γλώσσα",
+                "TEMPLATE_BODY": "Σώμα Προτύπου",
+                "CATEGORY": "Κατηγορία"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Μεταβλητές",
+            "VARIABLE_PLACEHOLDER": "Εισάγετε τιμή για {variable}",
+            "GO_BACK_LABEL": "Πίσω",
+            "SEND_MESSAGE_LABEL": "Αποστολή μηνύματος",
+            "FORM_ERROR_MESSAGE": "Παρακαλώ συμπληρώστε όλες τις μεταβλητές πριν την αποστολή"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/en/automation.json

@@ -137,6 +137,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",

app/javascript/dashboard/i18n/locale/en/macros.json

@@ -89,6 +89,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -226,7 +226,6 @@
     "APPEARANCE": "Change appearance",
     "SUPER_ADMIN_CONSOLE": "SuperAdmin console",
     "DOCS": "Read documentation",
-    "CHANGELOG": "Changelog",
     "LOGOUT": "Log out"
   },
   "APP_GLOBAL": {

app/javascript/dashboard/i18n/locale/es/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversación creada",
       "CONVERSATION_UPDATED": "Conversación actualizada",
       "MESSAGE_CREATED": "Mensaje creado",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversación abierta"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/es/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Características",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/es/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Plantillas de Whatsapp",
-      "SUBTITLE": "Seleccione la plantilla de Whatsapp que desea enviar",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Buscar plantillas",
-      "NO_TEMPLATES_FOUND": "No se encontraron plantillas para",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Categoría",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Idioma",
-        "TEMPLATE_BODY": "Cuerpo de plantilla",
-        "CATEGORY": "Categoría"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variables",
-      "LANGUAGE": "Idioma",
-      "CATEGORY": "Categoría",
-      "VARIABLE_PLACEHOLDER": "Introduzca el valor de {variable}",
-      "GO_BACK_LABEL": "Volver",
-      "SEND_MESSAGE_LABEL": "Enviar mensaje",
-      "FORM_ERROR_MESSAGE": "Por favor, rellene todas las variables antes de enviar",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Plantillas de Whatsapp",
+            "SUBTITLE": "Seleccione la plantilla de Whatsapp que desea enviar",
+            "TEMPLATE_SELECTED_SUBTITLE": "Procesar {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Buscar plantillas",
+            "NO_TEMPLATES_FOUND": "No se encontraron plantillas para",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Idioma",
+                "TEMPLATE_BODY": "Cuerpo de plantilla",
+                "CATEGORY": "Categoría"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Introduzca el valor de {variable}",
+            "GO_BACK_LABEL": "Volver",
+            "SEND_MESSAGE_LABEL": "Enviar mensaje",
+            "FORM_ERROR_MESSAGE": "Por favor, rellene todas las variables antes de enviar"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/fa/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "گفتگو ایجاد شد",
       "CONVERSATION_UPDATED": "گفتگو به روز شد",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/fa/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "امکانات",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/fa/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "قالب های واتساپ",
-      "SUBTITLE": "قالب واتساپ مورد نظر برای ارسال را انتخاب کنید",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "جستجوی الگوها",
-      "NO_TEMPLATES_FOUND": "هیچ قالبی برای",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "دسته‌بندی",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "زبان",
-        "TEMPLATE_BODY": "بدنه الگو",
-        "CATEGORY": "دسته‌بندی"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "متغیرها",
-      "LANGUAGE": "زبان",
-      "CATEGORY": "دسته‌بندی",
-      "VARIABLE_PLACEHOLDER": "مقدار {variable} را وارد کنید",
-      "GO_BACK_LABEL": "بازگشت",
-      "SEND_MESSAGE_LABEL": "ارسال پیام",
-      "FORM_ERROR_MESSAGE": "لطفا قبل از ارسال همه متغیرها را پر کنید",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "قالب های واتساپ",
+            "SUBTITLE": "قالب واتساپ مورد نظر برای ارسال را انتخاب کنید",
+            "TEMPLATE_SELECTED_SUBTITLE": "فرآیند {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "جستجوی الگوها",
+            "NO_TEMPLATES_FOUND": "هیچ قالبی برای",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "زبان",
+                "TEMPLATE_BODY": "بدنه الگو",
+                "CATEGORY": "دسته‌بندی"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "متغیرها",
+            "VARIABLE_PLACEHOLDER": "مقدار {variable} را وارد کنید",
+            "GO_BACK_LABEL": "بازگشت",
+            "SEND_MESSAGE_LABEL": "ارسال پیام",
+            "FORM_ERROR_MESSAGE": "لطفا قبل از ارسال همه متغیرها را پر کنید"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/fi/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/fi/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Ominaisuudet",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/fi/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "WhatsApp-pohjat",
-      "SUBTITLE": "Valitse WhatsApp-pohja, jonka haluat lähettää",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Etsi Pohjia",
-      "NO_TEMPLATES_FOUND": "No templates found for",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Category",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Language",
-        "TEMPLATE_BODY": "Template Body",
-        "CATEGORY": "Category"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Muuttujat",
-      "LANGUAGE": "Language",
-      "CATEGORY": "Category",
-      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-      "GO_BACK_LABEL": "Mene Takaisin",
-      "SEND_MESSAGE_LABEL": "Lähetä Viesti",
-      "FORM_ERROR_MESSAGE": "Täytä kaikki muuttujat ennen lähettämistä",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "WhatsApp-pohjat",
+            "SUBTITLE": "Valitse WhatsApp-pohja, jonka haluat lähettää",
+            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Etsi Pohjia",
+            "NO_TEMPLATES_FOUND": "No templates found for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Language",
+                "TEMPLATE_BODY": "Template Body",
+                "CATEGORY": "Category"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Muuttujat",
+            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+            "GO_BACK_LABEL": "Mene Takaisin",
+            "SEND_MESSAGE_LABEL": "Lähetä Viesti",
+            "FORM_ERROR_MESSAGE": "Täytä kaikki muuttujat ennen lähettämistä"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/fr/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversation créée",
       "CONVERSATION_UPDATED": "Conversation mise à jour",
       "MESSAGE_CREATED": "Message créé",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation ouverte"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/fr/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Fonctionnalités",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/fr/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Modèles WhatsApp",
-      "SUBTITLE": "Sélectionnez le modèle whatsapp que vous souhaitez envoyer",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Rechercher des modèles",
-      "NO_TEMPLATES_FOUND": "Aucun modèle trouvé pour",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Catégorie",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Langue",
-        "TEMPLATE_BODY": "Corps du modèle",
-        "CATEGORY": "Catégorie"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variables",
-      "LANGUAGE": "Langue",
-      "CATEGORY": "Catégorie",
-      "VARIABLE_PLACEHOLDER": "Entrez la valeur de {variable}",
-      "GO_BACK_LABEL": "Retour",
-      "SEND_MESSAGE_LABEL": "Envoyer un message",
-      "FORM_ERROR_MESSAGE": "Veuillez remplir toutes les variables avant d'envoyer",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Modèles WhatsApp",
+            "SUBTITLE": "Sélectionnez le modèle whatsapp que vous souhaitez envoyer",
+            "TEMPLATE_SELECTED_SUBTITLE": "Traiter {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Rechercher des modèles",
+            "NO_TEMPLATES_FOUND": "Aucun modèle trouvé pour",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Langue",
+                "TEMPLATE_BODY": "Corps du modèle",
+                "CATEGORY": "Catégorie"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Entrez la valeur de {variable}",
+            "GO_BACK_LABEL": "Retour",
+            "SEND_MESSAGE_LABEL": "Envoyer un message",
+            "FORM_ERROR_MESSAGE": "Veuillez remplir toutes les variables avant d'envoyer"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/he/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "השיחה נוצרה",
       "CONVERSATION_UPDATED": "השיחה עודכנה",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "השיחה נפתחה"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/he/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "מאפיינים",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/he/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "תבניות וואטסאפ",
-      "SUBTITLE": "בחר את תבנית הווטסאפ שברצונך לשלוח",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "חפש תבניות",
-      "NO_TEMPLATES_FOUND": "לא נמצאו תבניות עבור",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "קטגוריה",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "שפה",
-        "TEMPLATE_BODY": "גוף התבנית",
-        "CATEGORY": "קטגוריה"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "משתנים",
-      "LANGUAGE": "שפה",
-      "CATEGORY": "קטגוריה",
-      "VARIABLE_PLACEHOLDER": "הזן ערך {variable}",
-      "GO_BACK_LABEL": "חזור",
-      "SEND_MESSAGE_LABEL": "לשלוח הודעה",
-      "FORM_ERROR_MESSAGE": "נא למלא את כל המשתנים לפני השליחה",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "תבניות וואטסאפ",
+            "SUBTITLE": "בחר את תבנית הווטסאפ שברצונך לשלוח",
+            "TEMPLATE_SELECTED_SUBTITLE": "עיבוד {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "חפש תבניות",
+            "NO_TEMPLATES_FOUND": "לא נמצאו תבניות עבור",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "שפה",
+                "TEMPLATE_BODY": "גוף התבנית",
+                "CATEGORY": "קטגוריה"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "משתנים",
+            "VARIABLE_PLACEHOLDER": "הזן ערך {variable}",
+            "GO_BACK_LABEL": "חזור",
+            "SEND_MESSAGE_LABEL": "לשלוח הודעה",
+            "FORM_ERROR_MESSAGE": "נא למלא את כל המשתנים לפני השליחה"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/hi/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/hi/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Features",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/hi/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Whatsapp Templates",
-      "SUBTITLE": "Select the whatsapp template you want to send",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Search Templates",
-      "NO_TEMPLATES_FOUND": "No templates found for",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Category",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Language",
-        "TEMPLATE_BODY": "Template Body",
-        "CATEGORY": "Category"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variables",
-      "LANGUAGE": "Language",
-      "CATEGORY": "Category",
-      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-      "GO_BACK_LABEL": "Go Back",
-      "SEND_MESSAGE_LABEL": "Send Message",
-      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Whatsapp Templates",
+            "SUBTITLE": "Select the whatsapp template you want to send",
+            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Search Templates",
+            "NO_TEMPLATES_FOUND": "No templates found for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Language",
+                "TEMPLATE_BODY": "Template Body",
+                "CATEGORY": "Category"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+            "GO_BACK_LABEL": "Go Back",
+            "SEND_MESSAGE_LABEL": "Send Message",
+            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/hr/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/hr/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Features",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/hr/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Whatsapp Predlošci",
-      "SUBTITLE": "Izaberi whatsapp predložak koji želiš poslati",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Pretraži Predloške",
-      "NO_TEMPLATES_FOUND": "Nije pronađen predložak za",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Kategorija",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Jezik",
-        "TEMPLATE_BODY": "Tijelo predloška",
-        "CATEGORY": "Kategorija"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Varijable",
-      "LANGUAGE": "Jezik",
-      "CATEGORY": "Kategorija",
-      "VARIABLE_PLACEHOLDER": "Unesi {variable} vrijednost",
-      "GO_BACK_LABEL": "Nazad",
-      "SEND_MESSAGE_LABEL": "Šalji poruku",
-      "FORM_ERROR_MESSAGE": "Popuniti sve varijable prije slanja",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Whatsapp Predlošci",
+            "SUBTITLE": "Izaberi whatsapp predložak koji želiš poslati",
+            "TEMPLATE_SELECTED_SUBTITLE": "Proces {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Pretraži Predloške",
+            "NO_TEMPLATES_FOUND": "Nije pronađen predložak za",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Jezik",
+                "TEMPLATE_BODY": "Tijelo predloška",
+                "CATEGORY": "Kategorija"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Varijable",
+            "VARIABLE_PLACEHOLDER": "Unesi {variable} vrijednost",
+            "GO_BACK_LABEL": "Nazad",
+            "SEND_MESSAGE_LABEL": "Šalji poruku",
+            "FORM_ERROR_MESSAGE": "Popuniti sve varijable prije slanja"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/hu/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Beszélgetés létrehozva",
       "CONVERSATION_UPDATED": "Beszélgetés frissítve",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/hu/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Lehetőségek",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/hu/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Whatsapp sablonok",
-      "SUBTITLE": "Válaszd ki a Whatsapp sablont",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Sablon keresése",
-      "NO_TEMPLATES_FOUND": "Nem található sablon erre:",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Kategória",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Nyelv",
-        "TEMPLATE_BODY": "Sablon törzse",
-        "CATEGORY": "Kategória"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Változók",
-      "LANGUAGE": "Nyelv",
-      "CATEGORY": "Kategória",
-      "VARIABLE_PLACEHOLDER": "Add meg a {variable} értékét",
-      "GO_BACK_LABEL": "Vissza",
-      "SEND_MESSAGE_LABEL": "Üzenet küldése",
-      "FORM_ERROR_MESSAGE": "Kérlek add meg az összes változó értékét küldés előtt",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Whatsapp sablonok",
+            "SUBTITLE": "Válaszd ki a Whatsapp sablont",
+            "TEMPLATE_SELECTED_SUBTITLE": "Feldolgozás: {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Sablon keresése",
+            "NO_TEMPLATES_FOUND": "Nem található sablon erre:",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Nyelv",
+                "TEMPLATE_BODY": "Sablon törzse",
+                "CATEGORY": "Kategória"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Változók",
+            "VARIABLE_PLACEHOLDER": "Add meg a {variable} értékét",
+            "GO_BACK_LABEL": "Vissza",
+            "SEND_MESSAGE_LABEL": "Üzenet küldése",
+            "FORM_ERROR_MESSAGE": "Kérlek add meg az összes változó értékét küldés előtt"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/hy/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/hy/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Features",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/hy/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Whatsapp Templates",
-      "SUBTITLE": "Select the whatsapp template you want to send",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Search Templates",
-      "NO_TEMPLATES_FOUND": "No templates found for",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Category",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Language",
-        "TEMPLATE_BODY": "Template Body",
-        "CATEGORY": "Category"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variables",
-      "LANGUAGE": "Language",
-      "CATEGORY": "Category",
-      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-      "GO_BACK_LABEL": "Go Back",
-      "SEND_MESSAGE_LABEL": "Send Message",
-      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Whatsapp Templates",
+            "SUBTITLE": "Select the whatsapp template you want to send",
+            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Search Templates",
+            "NO_TEMPLATES_FOUND": "No templates found for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Language",
+                "TEMPLATE_BODY": "Template Body",
+                "CATEGORY": "Category"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+            "GO_BACK_LABEL": "Go Back",
+            "SEND_MESSAGE_LABEL": "Send Message",
+            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/id/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Percakapan Dibuat",
       "CONVERSATION_UPDATED": "Percakapan Diperbarui",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/id/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Fitur",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/id/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Templat Whatsapp",
-      "SUBTITLE": "Pilih templat Whatsapp yang ingin Anda kirim",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Cari Templat",
-      "NO_TEMPLATES_FOUND": "Tidak ditemukan templat untuk",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Kategori",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Bahasa",
-        "TEMPLATE_BODY": "Isi Templat",
-        "CATEGORY": "Kategori"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variabel",
-      "LANGUAGE": "Bahasa",
-      "CATEGORY": "Kategori",
-      "VARIABLE_PLACEHOLDER": "Masukkan nilai {variable}",
-      "GO_BACK_LABEL": "Kembali",
-      "SEND_MESSAGE_LABEL": "Kirim Pesan",
-      "FORM_ERROR_MESSAGE": "Harap isi semua variabel sebelum mengirim",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Templat Whatsapp",
+            "SUBTITLE": "Pilih templat Whatsapp yang ingin Anda kirim",
+            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Cari Templat",
+            "NO_TEMPLATES_FOUND": "Tidak ditemukan templat untuk",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Bahasa",
+                "TEMPLATE_BODY": "Isi Templat",
+                "CATEGORY": "Kategori"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variabel",
+            "VARIABLE_PLACEHOLDER": "Masukkan nilai {variable}",
+            "GO_BACK_LABEL": "Kembali",
+            "SEND_MESSAGE_LABEL": "Kirim Pesan",
+            "FORM_ERROR_MESSAGE": "Harap isi semua variabel sebelum mengirim"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/is/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/is/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Fídusar",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/is/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Whatsapp Templates",
-      "SUBTITLE": "Veldu WhatsApp sniðmátið sem þú vilt senda",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Search Templates",
-      "NO_TEMPLATES_FOUND": "No templates found for",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Category",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Language",
-        "TEMPLATE_BODY": "Template Body",
-        "CATEGORY": "Category"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variables",
-      "LANGUAGE": "Language",
-      "CATEGORY": "Category",
-      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-      "GO_BACK_LABEL": "Go Back",
-      "SEND_MESSAGE_LABEL": "Send Message",
-      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Whatsapp Templates",
+            "SUBTITLE": "Veldu WhatsApp sniðmátið sem þú vilt senda",
+            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Search Templates",
+            "NO_TEMPLATES_FOUND": "No templates found for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Language",
+                "TEMPLATE_BODY": "Template Body",
+                "CATEGORY": "Category"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+            "GO_BACK_LABEL": "Go Back",
+            "SEND_MESSAGE_LABEL": "Send Message",
+            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/it/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversazione creata",
       "CONVERSATION_UPDATED": "Conversazione aggiornata",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/it/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Funzionalità",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/it/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Modelli Whatsapp",
-      "SUBTITLE": "Seleziona il modello whatsapp che vuoi inviare",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Cerca modelli",
-      "NO_TEMPLATES_FOUND": "Nessun modello trovato per",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Categoria",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Lingua",
-        "TEMPLATE_BODY": "Corpo modello",
-        "CATEGORY": "Categoria"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variabili",
-      "LANGUAGE": "Lingua",
-      "CATEGORY": "Categoria",
-      "VARIABLE_PLACEHOLDER": "Inserisci il valore di {variable}",
-      "GO_BACK_LABEL": "Torna indietro",
-      "SEND_MESSAGE_LABEL": "Invia messaggio",
-      "FORM_ERROR_MESSAGE": "Si prega di compilare tutte le variabili prima di inviare",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Modelli Whatsapp",
+            "SUBTITLE": "Seleziona il modello whatsapp che vuoi inviare",
+            "TEMPLATE_SELECTED_SUBTITLE": "Elabora {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Cerca modelli",
+            "NO_TEMPLATES_FOUND": "Nessun modello trovato per",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Lingua",
+                "TEMPLATE_BODY": "Corpo modello",
+                "CATEGORY": "Categoria"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variabili",
+            "VARIABLE_PLACEHOLDER": "Inserisci il valore di {variable}",
+            "GO_BACK_LABEL": "Torna indietro",
+            "SEND_MESSAGE_LABEL": "Invia messaggio",
+            "FORM_ERROR_MESSAGE": "Si prega di compilare tutte le variabili prima di inviare"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/ja/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "会話が作成されました",
       "CONVERSATION_UPDATED": "会話が更新されました",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/ja/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "機能",
           "ALLOW_CONVERSATION_FAQS": "解決済みの会話からFAQを生成",
-          "ALLOW_MEMORIES": "顧客とのやり取りから重要な詳細を記憶としてキャプチャ",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "顧客とのやり取りから重要な詳細を記憶としてキャプチャ"
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/ja/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Whatsapp テンプレート",
-      "SUBTITLE": "送信したいWhatsappテンプレートを選択してください",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "テンプレートを検索",
-      "NO_TEMPLATES_FOUND": "該当するテンプレートが見つかりません:",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "カテゴリ",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "言語",
-        "TEMPLATE_BODY": "テンプレート本文",
-        "CATEGORY": "カテゴリ"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "変数",
-      "LANGUAGE": "言語",
-      "CATEGORY": "カテゴリ",
-      "VARIABLE_PLACEHOLDER": "{variable} の値を入力",
-      "GO_BACK_LABEL": "戻る",
-      "SEND_MESSAGE_LABEL": "メッセージを送信",
-      "FORM_ERROR_MESSAGE": "送信前に全ての変数を入力してください",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Whatsapp テンプレート",
+            "SUBTITLE": "送信したいWhatsappテンプレートを選択してください",
+            "TEMPLATE_SELECTED_SUBTITLE": "{templateName} を処理中"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "テンプレートを検索",
+            "NO_TEMPLATES_FOUND": "該当するテンプレートが見つかりません:",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "言語",
+                "TEMPLATE_BODY": "テンプレート本文",
+                "CATEGORY": "カテゴリ"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "変数",
+            "VARIABLE_PLACEHOLDER": "{variable} の値を入力",
+            "GO_BACK_LABEL": "戻る",
+            "SEND_MESSAGE_LABEL": "メッセージを送信",
+            "FORM_ERROR_MESSAGE": "送信前に全ての変数を入力してください"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/ka/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/ka/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "Features",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {

app/javascript/dashboard/i18n/locale/ka/whatsappTemplates.json

@@ -1,46 +1,29 @@
 {
-  "WHATSAPP_TEMPLATES": {
-    "MODAL": {
-      "TITLE": "Whatsapp Templates",
-      "SUBTITLE": "Select the whatsapp template you want to send",
-      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
-    },
-    "PICKER": {
-      "SEARCH_PLACEHOLDER": "Search Templates",
-      "NO_TEMPLATES_FOUND": "No templates found for",
-      "HEADER": "Header",
-      "BODY": "Body",
-      "FOOTER": "Footer",
-      "BUTTONS": "Buttons",
-      "CATEGORY": "Category",
-      "MEDIA_CONTENT": "Media Content",
-      "MEDIA_CONTENT_FALLBACK": "media content",
-      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-      "REFRESH_BUTTON": "Refresh templates",
-      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-      "LABELS": {
-        "LANGUAGE": "Language",
-        "TEMPLATE_BODY": "Template Body",
-        "CATEGORY": "Category"
-      }
-    },
-    "PARSER": {
-      "VARIABLES_LABEL": "Variables",
-      "LANGUAGE": "Language",
-      "CATEGORY": "Category",
-      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-      "GO_BACK_LABEL": "Go Back",
-      "SEND_MESSAGE_LABEL": "Send Message",
-      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
-      "MEDIA_HEADER_LABEL": "{type} Header",
-      "OTP_CODE": "Enter 4-8 digit OTP",
-      "EXPIRY_MINUTES": "Enter expiry minutes",
-      "BUTTON_PARAMETERS": "Button Parameters",
-      "BUTTON_LABEL": "Button {index}",
-      "COUPON_CODE": "Enter coupon code (max 15 chars)",
-      "MEDIA_URL_LABEL": "Enter {type} URL",
-      "BUTTON_PARAMETER": "Enter button parameter"
+    "WHATSAPP_TEMPLATES": {
+        "MODAL": {
+            "TITLE": "Whatsapp Templates",
+            "SUBTITLE": "Select the whatsapp template you want to send",
+            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
+        },
+        "PICKER": {
+            "SEARCH_PLACEHOLDER": "Search Templates",
+            "NO_TEMPLATES_FOUND": "No templates found for",
+            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+            "REFRESH_BUTTON": "Refresh templates",
+            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+            "LABELS": {
+                "LANGUAGE": "Language",
+                "TEMPLATE_BODY": "Template Body",
+                "CATEGORY": "Category"
+            }
+        },
+        "PARSER": {
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+            "GO_BACK_LABEL": "Go Back",
+            "SEND_MESSAGE_LABEL": "Send Message",
+            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
+        }
     }
-  }
 }

app/javascript/dashboard/i18n/locale/ko/automation.json

@@ -131,7 +131,6 @@
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
       "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_RESOLVED": "Conversation Resolved",
       "CONVERSATION_OPENED": "Conversation Opened"
     },
     "ACTIONS": {

app/javascript/dashboard/i18n/locale/ko/integrations.json

@@ -472,8 +472,7 @@
         "FEATURES": {
           "TITLE": "특징",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
-          "ALLOW_CITATIONS": "Include source citations in responses"
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
         }
       },
       "EDIT": {