llm tracer

feat: Add assignment policies controllers with jbuilder views (#12199 )
## Linear reference: https://linear.app/chatwoot/issue/CW-4649/re-imagine-assignments ## Description This PR introduces the foundation for Assignment V2 system by implementing assignment policies and their association with inboxes. Assignment policies allow configuring how conversations are distributed among agents, with support for different assignment orders (round_robin in community, balanced in enterprise) and conversation prioritization strategies Fixes # (issue) ## Type of change Please delete options that are not relevant. - [ ] Bug fix (non-breaking change which fixes an issue) - [ ] New feature (non-breaking change which adds functionality) - [ ] Breaking change (fix or feature that would cause existing functionality not to work as expected) - [ ] This change requires a documentation update ## How Has This Been Tested? Test Coverage: - Controller specs for assignment policies CRUD operations - Enterprise-specific specs for balanced assignment order - Model specs for community/enterprise separation Manual Testing: 1. Create assignment policy: POST /api/v1/accounts/{id}/assignment_policies 2. List policies: GET /api/v1/accounts/{id}/assignment_policies 3. Assign policy to inbox: POST /api/v1/accounts/{id}/assignment_policies/{id}/inboxes 4. View inbox policy: GET /api/v1/accounts/{id}/inboxes/{id}/assignment_policy 5. Verify community edition ignores "balanced" assignment order 6. Verify enterprise edition supports both "round_robin" and "balanced" - testing the flows after enterprise folder deletion ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Pranav <pranavrajs@gmail.com> Co-authored-by: Pranav <pranav@chatwoot.com>
2025-08-18 20:37:18 -07:00 · 2025-08-18 19:15:21 -07:00 · 2025-08-18 18:40:19 +02:00 · 2025-08-18 18:39:28 +02:00 · 2025-08-18 21:54:27 +05:30 · 2025-08-18 21:40:13 +05:30
305 changed files with 5486 additions and 1883 deletions
@@ -94,3 +94,4 @@ yarn-debug.log*
 .vscode
 .claude/settings.local.json
 .cursor
+CLAUDE.local.md
@@ -55,4 +55,21 @@

 ## Ruby Best Practices

- Use compact `module/class` definitions; avoid nested styles
+- Use compact `module/class` definitions; avoid nested styles
+
+## Enterprise Edition Notes
+
+- Chatwoot has an Enterprise overlay under `enterprise/` that extends/overrides OSS code.
+- When you add or modify core functionality, always check for corresponding files in `enterprise/` and keep behavior compatible.
+- Follow the Enterprise development practices documented here:
+  - https://chatwoot.help/hc/handbook/articles/developing-enterprise-edition-features-38
+
+Practical checklist for any change impacting core logic or public APIs
+- Search for related files in both trees before editing (e.g., `rg -n "FooService|ControllerName|ModelName" app enterprise`).
+- If adding new endpoints, services, or models, consider whether Enterprise needs:
+  - An override (e.g., `enterprise/app/...`), or
+  - An extension point (e.g., `prepend_mod_with`, hooks, configuration) to avoid hard forks.
+- Avoid hardcoding instance- or plan-specific behavior in OSS; prefer configuration, feature flags, or extension points consumed by Enterprise.
+- Keep request/response contracts stable across OSS and Enterprise; update both sets of routes/controllers when introducing new APIs.
+- When renaming/moving shared code, mirror the change in `enterprise/` to prevent drift.
+- Tests: Add Enterprise-specific specs under `spec/enterprise`, mirroring OSS spec layout where applicable.
@@ -108,7 +108,7 @@ gem 'google-cloud-translate-v3', '>= 0.7.0'
 ##-- apm and error monitoring ---#
 # loaded only when environment variables are set.
 # ref application.rb
-gem 'ddtrace', require: false
+gem 'datadog', '~> 2.0', require: false
 gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
 gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
@@ -179,10 +179,16 @@ gem 'reverse_markdown'

 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents', '>= 0.2.1'
+gem 'ai-agents', '>= 0.4.3'
+
+# TODO: Move this gem as a dependency of ai-agents
+gem 'ruby_llm-schema'

 gem 'shopify_api'

+gem 'opentelemetry-sdk'
+gem 'opentelemetry-exporter-otlp'
+
 ### Gems required only in specific deployment environments ###
 ##############################################################

@@ -25,35 +25,35 @@ GIT
 GEM
  remote: https://rubygems.org/
  specs:
-    actioncable (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actioncable (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      nio4r (~> 2.0)
      websocket-driver (>= 0.6.1)
      zeitwerk (~> 2.6)
-    actionmailbox (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailbox (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activejob (= 7.1.5.2)
+      activerecord (= 7.1.5.2)
+      activestorage (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      mail (>= 2.7.1)
      net-imap
      net-pop
      net-smtp
-    actionmailer (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailer (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      actionview (= 7.1.5.2)
+      activejob (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      mail (~> 2.5, >= 2.5.4)
      net-imap
      net-pop
      net-smtp
      rails-dom-testing (~> 2.2)
-    actionpack (7.1.5.1)
-      actionview (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionpack (7.1.5.2)
+      actionview (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      nokogiri (>= 1.8.5)
      racc
      rack (>= 2.2.4)
@@ -61,38 +61,38 @@ GEM
      rack-test (>= 0.6.3)
      rails-dom-testing (~> 2.2)
      rails-html-sanitizer (~> 1.6)
-    actiontext (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actiontext (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activerecord (= 7.1.5.2)
+      activestorage (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      globalid (>= 0.6.0)
      nokogiri (>= 1.8.5)
-    actionview (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionview (7.1.5.2)
+      activesupport (= 7.1.5.2)
      builder (~> 3.1)
      erubi (~> 1.11)
      rails-dom-testing (~> 2.2)
      rails-html-sanitizer (~> 1.6)
    active_record_query_trace (1.8)
-    activejob (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activejob (7.1.5.2)
+      activesupport (= 7.1.5.2)
      globalid (>= 0.3.6)
-    activemodel (7.1.5.1)
-      activesupport (= 7.1.5.1)
-    activerecord (7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activemodel (7.1.5.2)
+      activesupport (= 7.1.5.2)
+    activerecord (7.1.5.2)
+      activemodel (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      timeout (>= 0.4.0)
    activerecord-import (2.1.0)
      activerecord (>= 4.2)
-    activestorage (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activestorage (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activejob (= 7.1.5.2)
+      activerecord (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      marcel (~> 1.0)
-    activesupport (7.1.5.1)
+    activesupport (7.1.5.2)
      base64
      benchmark (>= 0.3)
      bigdecimal
@@ -126,7 +126,7 @@ GEM
      jbuilder (~> 2)
      rails (>= 4.2, < 7.2)
      selectize-rails (~> 0.6)
-    ai-agents (0.2.1)
+    ai-agents (0.4.3)
      ruby_llm (~> 1.3)
    annotate (3.2.0)
      activerecord (>= 3.2, < 8.0)
@@ -155,10 +155,10 @@ GEM
    barnes (0.0.9)
      multi_json (~> 1)
      statsd-ruby (~> 1.1)
-    base64 (0.2.0)
+    base64 (0.3.0)
    bcrypt (3.1.20)
-    benchmark (0.4.0)
-    bigdecimal (3.1.9)
+    benchmark (0.4.1)
+    bigdecimal (3.2.2)
    bindex (0.8.1)
    bootsnap (1.16.0)
      msgpack (~> 1.2)
@@ -194,10 +194,14 @@ GEM
      activerecord (>= 5.a)
      database_cleaner-core (~> 2.0.0)
    database_cleaner-core (2.0.1)
-    date (3.4.1)
-    ddtrace (0.48.0)
-      ffi (~> 1.0)
+    datadog (2.19.0)
+      datadog-ruby_core_source (~> 3.4, >= 3.4.1)
+      libdatadog (~> 18.1.0.1.0)
+      libddwaf (~> 1.24.1.0.3)
+      logger
      msgpack
+    datadog-ruby_core_source (3.4.1)
+    date (3.4.1)
    debug (1.8.0)
      irb (>= 1.5.0)
      reline (>= 0.3.1)
@@ -444,6 +448,16 @@ GEM
      logger (~> 1.6)
    letter_opener (1.10.0)
      launchy (>= 2.2, < 4)
+    libdatadog (18.1.0.1.0)
+    libdatadog (18.1.0.1.0-x86_64-linux)
+    libddwaf (1.24.1.0.3)
+      ffi (~> 1.0)
+    libddwaf (1.24.1.0.3-arm64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.24.1.0.3-x86_64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.24.1.0.3-x86_64-linux)
+      ffi (~> 1.0)
    line-bot-api (1.28.0)
    lint_roller (1.1.0)
    liquid (5.4.0)
@@ -550,6 +564,25 @@ GEM
      actionpack (>= 4.2)
      omniauth (~> 2.0)
    openssl (3.2.0)
+    opentelemetry-api (1.6.0)
+    opentelemetry-common (0.22.0)
+      opentelemetry-api (~> 1.0)
+    opentelemetry-exporter-otlp (0.26.3)
+      google-protobuf (~> 3.14)
+      googleapis-common-protos-types (~> 1.3)
+      opentelemetry-api (~> 1.1)
+      opentelemetry-common (~> 0.20)
+      opentelemetry-sdk (~> 1.2)
+      opentelemetry-semantic_conventions
+    opentelemetry-registry (0.4.0)
+      opentelemetry-api (~> 1.1)
+    opentelemetry-sdk (1.3.2)
+      opentelemetry-api (~> 1.1)
+      opentelemetry-common (~> 0.20)
+      opentelemetry-registry (~> 0.2)
+      opentelemetry-semantic_conventions
+    opentelemetry-semantic_conventions (1.11.0)
+      opentelemetry-api (~> 1.0)
    orm_adapter (0.5.0)
    os (1.1.4)
    ostruct (0.6.1)
@@ -599,20 +632,20 @@ GEM
    rackup (1.0.1)
      rack (< 3)
      webrick
-    rails (7.1.5.1)
-      actioncable (= 7.1.5.1)
-      actionmailbox (= 7.1.5.1)
-      actionmailer (= 7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actiontext (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    rails (7.1.5.2)
+      actioncable (= 7.1.5.2)
+      actionmailbox (= 7.1.5.2)
+      actionmailer (= 7.1.5.2)
+      actionpack (= 7.1.5.2)
+      actiontext (= 7.1.5.2)
+      actionview (= 7.1.5.2)
+      activejob (= 7.1.5.2)
+      activemodel (= 7.1.5.2)
+      activerecord (= 7.1.5.2)
+      activestorage (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      bundler (>= 1.15.0)
-      railties (= 7.1.5.1)
+      railties (= 7.1.5.2)
    rails-dom-testing (2.2.0)
      activesupport (>= 5.0.0)
      minitest
@@ -620,9 +653,9 @@ GEM
    rails-html-sanitizer (1.6.1)
      loofah (~> 2.21)
      nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    railties (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    railties (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
      irb
      rackup (>= 1.0.0)
      rake (>= 12.2)
@@ -720,7 +753,7 @@ GEM
    ruby2ruby (2.5.0)
      ruby_parser (~> 3.1)
      sexp_processor (~> 4.6)
-    ruby_llm (1.3.1)
+    ruby_llm (1.5.1)
      base64
      event_stream_parser (~> 1)
      faraday (>= 1.10.0)
@@ -729,6 +762,7 @@ GEM
      faraday-retry (>= 1)
      marcel (~> 1.0)
      zeitwerk (~> 2)
+    ruby_llm-schema (0.1.0)
    ruby_parser (3.20.0)
      sexp_processor (~> 4.16)
    sass (3.7.4)
@@ -910,7 +944,7 @@ DEPENDENCIES
  administrate (>= 0.20.1)
  administrate-field-active_storage (>= 1.0.3)
  administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents (>= 0.2.1)
+  ai-agents (>= 0.4.3)
  annotate
  attr_extras
  audited (~> 5.4, >= 5.4.1)
@@ -927,7 +961,7 @@ DEPENDENCIES
  commonmarker
  csv-safe
  database_cleaner
-  ddtrace
+  datadog (~> 2.0)
  debug (~> 1.8)
  devise (>= 4.9.4)
  devise-secure_password!
@@ -979,6 +1013,8 @@ DEPENDENCIES
  omniauth-google-oauth2 (>= 1.1.3)
  omniauth-oauth2
  omniauth-rails_csrf_protection (~> 1.0, >= 1.0.2)
+  opentelemetry-exporter-otlp
+  opentelemetry-sdk
  pg
  pg_search
  pgvector
@@ -1004,6 +1040,7 @@ DEPENDENCIES
  rubocop-rails
  rubocop-rspec
  ruby-openai
+  ruby_llm-schema
  scout_apm
  scss_lint
  seed_dump
@@ -0,0 +1,20 @@
+class Api::V1::Accounts::AssignmentPolicies::InboxesController < Api::V1::Accounts::BaseController
+  before_action :fetch_assignment_policy
+  before_action -> { check_authorization(AssignmentPolicy) }
+
+  def index
+    @inboxes = @assignment_policy.inboxes
+  end
+
+  private
+
+  def fetch_assignment_policy
+    @assignment_policy = Current.account.assignment_policies.find(
+      params[:assignment_policy_id]
+    )
+  end
+
+  def permitted_params
+    params.permit(:assignment_policy_id)
+  end
+end
@@ -0,0 +1,36 @@
+class Api::V1::Accounts::AssignmentPoliciesController < Api::V1::Accounts::BaseController
+  before_action :fetch_assignment_policy, only: [:show, :update, :destroy]
+  before_action :check_authorization
+
+  def index
+    @assignment_policies = Current.account.assignment_policies
+  end
+
+  def show; end
+
+  def create
+    @assignment_policy = Current.account.assignment_policies.create!(assignment_policy_params)
+  end
+
+  def update
+    @assignment_policy.update!(assignment_policy_params)
+  end
+
+  def destroy
+    @assignment_policy.destroy!
+    head :ok
+  end
+
+  private
+
+  def fetch_assignment_policy
+    @assignment_policy = Current.account.assignment_policies.find(params[:id])
+  end
+
+  def assignment_policy_params
+    params.require(:assignment_policy).permit(
+      :name, :description, :assignment_order, :conversation_priority,
+      :fair_distribution_limit, :fair_distribution_window, :enabled
+    )
+  end
+end
@@ -0,0 +1,46 @@
+class Api::V1::Accounts::Inboxes::AssignmentPoliciesController < Api::V1::Accounts::BaseController
+  before_action :fetch_inbox
+  before_action :fetch_assignment_policy, only: [:create]
+  before_action -> { check_authorization(AssignmentPolicy) }
+  before_action :validate_assignment_policy, only: [:show, :destroy]
+
+  def show
+    @assignment_policy = @inbox.assignment_policy
+  end
+
+  def create
+    # There should be only one assignment policy for an inbox.
+    # If there is a new request to add an assignment policy, we will
+    # delete the old one and attach the new policy
+    remove_inbox_assignment_policy
+    @inbox_assignment_policy = @inbox.create_inbox_assignment_policy!(assignment_policy: @assignment_policy)
+    @assignment_policy = @inbox.assignment_policy
+  end
+
+  def destroy
+    remove_inbox_assignment_policy
+    head :ok
+  end
+
+  private
+
+  def remove_inbox_assignment_policy
+    @inbox.inbox_assignment_policy&.destroy
+  end
+
+  def fetch_inbox
+    @inbox = Current.account.inboxes.find(permitted_params[:inbox_id])
+  end
+
+  def fetch_assignment_policy
+    @assignment_policy = Current.account.assignment_policies.find(permitted_params[:assignment_policy_id])
+  end
+
+  def permitted_params
+    params.permit(:assignment_policy_id, :inbox_id)
+  end
+
+  def validate_assignment_policy
+    return render_not_found_error(I18n.t('errors.assignment_policy.not_found')) unless @inbox.assignment_policy
+  end
+end
@@ -1,7 +1,8 @@
 <script setup>
-import { computed, useSlots } from 'vue';
+import { computed, useSlots, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useRoute } from 'vue-router';
+import { vOnClickOutside } from '@vueuse/components';

 import Button from 'dashboard/components-next/button/Button.vue';
 import Breadcrumb from 'dashboard/components-next/breadcrumb/Breadcrumb.vue';
@@ -24,6 +25,8 @@ const { t } = useI18n();
 const slots = useSlots();
 const route = useRoute();

+const isContactSidebarOpen = ref(false);
+
 const contactId = computed(() => route.params.contactId);

 const selectedContactName = computed(() => {
@@ -56,6 +59,15 @@ const handleBreadcrumbClick = () => {
 const toggleBlock = () => {
  emit('toggleBlock', isContactBlocked.value);
 };
+
+const handleConversationSidebarToggle = () => {
+  isContactSidebarOpen.value = !isContactSidebarOpen.value;
+};
+
+const closeMobileSidebar = () => {
+  if (!isContactSidebarOpen.value) return;
+  isContactSidebarOpen.value = false;
+};
 </script>

 <template>
@@ -67,7 +79,9 @@ const toggleBlock = () => {
    >
      <header class="sticky top-0 z-10 px-6 3xl:px-0">
        <div class="w-full mx-auto max-w-[40.625rem]">
-          <div class="flex items-center justify-between w-full h-20 gap-2">
+          <div
+            class="flex flex-col xs:flex-row items-start xs:items-center justify-between w-full py-7 gap-2"
+          >
            <Breadcrumb
              :items="breadcrumbItems"
              @click="handleBreadcrumbClick"
@@ -105,11 +119,65 @@ const toggleBlock = () => {
      </main>
    </div>

+    <!-- Desktop sidebar -->
    <div
      v-if="slots.sidebar"
-      class="overflow-y-auto justify-end min-w-52 w-full py-6 max-w-md border-l border-n-weak bg-n-solid-2"
+      class="hidden lg:block overflow-y-auto justify-end min-w-52 w-full py-6 max-w-md border-l border-n-weak bg-n-solid-2"
    >
      <slot name="sidebar" />
    </div>
+
+    <!-- Mobile sidebar container -->
+    <div
+      v-if="slots.sidebar"
+      class="lg:hidden fixed top-0 ltr:right-0 rtl:left-0 h-full z-50 flex justify-end transition-all duration-200 ease-in-out"
+      :class="isContactSidebarOpen ? 'w-full' : 'w-16'"
+    >
+      <!-- Toggle button -->
+      <div
+        v-on-click-outside="[
+          closeMobileSidebar,
+          { ignore: ['#contact-sidebar-content'] },
+        ]"
+        class="flex items-start p-1 w-fit h-fit relative order-1 xs:top-24 top-28 transition-all bg-n-solid-2 border border-n-weak duration-500 ease-in-out"
+        :class="[
+          isContactSidebarOpen
+            ? 'justify-end ltr:rounded-l-full rtl:rounded-r-full ltr:rounded-r-none rtl:rounded-l-none'
+            : 'justify-center rounded-full ltr:mr-6 rtl:ml-6',
+        ]"
+      >
+        <Button
+          ghost
+          slate
+          sm
+          class="!rounded-full rtl:rotate-180"
+          :class="{ 'bg-n-alpha-2': isContactSidebarOpen }"
+          :icon="
+            isContactSidebarOpen
+              ? 'i-lucide-panel-right-close'
+              : 'i-lucide-panel-right-open'
+          "
+          data-contact-sidebar-toggle
+          @click="handleConversationSidebarToggle"
+        />
+      </div>
+
+      <Transition
+        enter-active-class="transition-transform duration-200 ease-in-out"
+        leave-active-class="transition-transform duration-200 ease-in-out"
+        enter-from-class="ltr:translate-x-full rtl:-translate-x-full"
+        enter-to-class="ltr:translate-x-0 rtl:-translate-x-0"
+        leave-from-class="ltr:translate-x-0 rtl:-translate-x-0"
+        leave-to-class="ltr:translate-x-full rtl:-translate-x-full"
+      >
+        <div
+          v-if="isContactSidebarOpen"
+          id="contact-sidebar-content"
+          class="order-2 w-[85%] sm:w-[50%] bg-n-solid-2 ltr:border-l rtl:border-r border-n-weak overflow-y-auto py-6 shadow-lg"
+        >
+          <slot name="sidebar" />
+        </div>
+      </Transition>
+    </div>
  </section>
 </template>
@@ -34,13 +34,13 @@ const emit = defineEmits([
 <template>
  <header class="sticky top-0 z-10">
    <div
-      class="flex items-center justify-between w-full h-20 px-6 gap-2 mx-auto max-w-[60rem]"
+      class="flex items-start sm:items-center justify-between w-full py-6 px-6 gap-2 mx-auto max-w-[60rem]"
    >
      <span class="text-xl font-medium truncate text-n-slate-12">
        {{ headerTitle }}
      </span>
-      <div class="flex items-center flex-shrink-0 gap-4">
-        <div v-if="showSearch" class="flex items-center gap-2">
+      <div class="flex items-center flex-col sm:flex-row flex-shrink-0 gap-4">
+        <div v-if="showSearch" class="flex items-center gap-2 w-full">
          <Input
            :model-value="searchValue"
            type="search"
@@ -48,6 +48,7 @@ const emit = defineEmits([
            :custom-input-class="[
              'h-8 [&:not(.focus)]:!border-transparent bg-n-alpha-2 dark:bg-n-solid-1 ltr:!pl-8 !py-1 rtl:!pr-8',
            ]"
+            class="w-full"
            @input="emit('search', $event.target.value)"
          >
            <template #prefix>
@@ -58,64 +59,66 @@ const emit = defineEmits([
            </template>
          </Input>
        </div>
-        <div class="flex items-center gap-2">
-          <div v-if="!isLabelView && !isActiveView" class="relative">
+        <div class="flex items-center flex-shrink-0 gap-4">
+          <div class="flex items-center gap-2">
+            <div v-if="!isLabelView && !isActiveView" class="relative">
+              <Button
+                id="toggleContactsFilterButton"
+                :icon="
+                  isSegmentsView ? 'i-lucide-pen-line' : 'i-lucide-list-filter'
+                "
+                color="slate"
+                size="sm"
+                class="relative w-8"
+                variant="ghost"
+                @click="emit('filter')"
+              >
+                <div
+                  v-if="hasActiveFilters && !isSegmentsView"
+                  class="absolute top-0 right-0 w-2 h-2 rounded-full bg-n-brand"
+                />
+              </Button>
+              <slot name="filter" />
+            </div>
            <Button
-              id="toggleContactsFilterButton"
-              :icon="
-                isSegmentsView ? 'i-lucide-pen-line' : 'i-lucide-list-filter'
+              v-if="
+                hasActiveFilters &&
+                !isSegmentsView &&
+                !isLabelView &&
+                !isActiveView
              "
+              icon="i-lucide-save"
              color="slate"
              size="sm"
-              class="relative w-8"
              variant="ghost"
-              @click="emit('filter')"
-            >
-              <div
-                v-if="hasActiveFilters && !isSegmentsView"
-                class="absolute top-0 right-0 w-2 h-2 rounded-full bg-n-brand"
-              />
-            </Button>
-            <slot name="filter" />
+              @click="emit('createSegment')"
+            />
+            <Button
+              v-if="isSegmentsView && !isLabelView && !isActiveView"
+              icon="i-lucide-trash"
+              color="slate"
+              size="sm"
+              variant="ghost"
+              @click="emit('deleteSegment')"
+            />
+            <ContactSortMenu
+              :active-sort="activeSort"
+              :active-ordering="activeOrdering"
+              @update:sort="emit('update:sort', $event)"
+            />
+            <ContactMoreActions
+              @add="emit('add')"
+              @import="emit('import')"
+              @export="emit('export')"
+            />
          </div>
-          <Button
-            v-if="
-              hasActiveFilters &&
-              !isSegmentsView &&
-              !isLabelView &&
-              !isActiveView
-            "
-            icon="i-lucide-save"
-            color="slate"
-            size="sm"
-            variant="ghost"
-            @click="emit('createSegment')"
-          />
-          <Button
-            v-if="isSegmentsView && !isLabelView && !isActiveView"
-            icon="i-lucide-trash"
-            color="slate"
-            size="sm"
-            variant="ghost"
-            @click="emit('deleteSegment')"
-          />
-          <ContactSortMenu
-            :active-sort="activeSort"
-            :active-ordering="activeOrdering"
-            @update:sort="emit('update:sort', $event)"
-          />
-          <ContactMoreActions
-            @add="emit('add')"
-            @import="emit('import')"
-            @export="emit('export')"
-          />
+          <div class="w-px h-4 bg-n-strong" />
+          <ComposeConversation>
+            <template #trigger="{ toggle }">
+              <Button :label="buttonLabel" size="sm" @click="toggle" />
+            </template>
+          </ComposeConversation>
        </div>
-        <div class="w-px h-4 bg-n-strong" />
-        <ComposeConversation>
-          <template #trigger="{ toggle }">
-            <Button :label="buttonLabel" size="sm" @click="toggle" />
-          </template>
-        </ComposeConversation>
      </div>
    </div>
  </header>
@@ -291,17 +291,20 @@ defineExpose({
    @delete-segment="openDeleteSegmentDialog"
  >
    <template #filter>
-      <ContactsFilter
-        v-if="showFiltersModal"
-        v-model="appliedFilter"
-        :segment-name="activeSegmentName"
-        :is-segment-view="hasActiveSegments"
-        class="absolute mt-1 ltr:right-0 rtl:left-0 top-full"
-        @apply-filter="onApplyFilter"
-        @update-segment="onUpdateSegment"
-        @close="closeAdvanceFiltersModal"
-        @clear-filters="clearFilters"
-      />
+      <div
+        class="absolute mt-1 ltr:-right-52 rtl:-left-52 sm:ltr:right-0 sm:rtl:left-0 top-full"
+      >
+        <ContactsFilter
+          v-if="showFiltersModal"
+          v-model="appliedFilter"
+          :segment-name="activeSegmentName"
+          :is-segment-view="hasActiveSegments"
+          @apply-filter="onApplyFilter"
+          @update-segment="onUpdateSegment"
+          @close="closeAdvanceFiltersModal"
+          @clear-filters="clearFilters"
+        />
+      </div>
    </template>
  </ContactsHeader>

@@ -105,7 +105,7 @@ const handleOrderChange = value => {
    <div
      v-if="isMenuOpen"
      v-on-clickaway="() => (isMenuOpen = false)"
-      class="absolute top-full mt-1 ltr:right-0 rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
+      class="absolute top-full mt-1 ltr:-right-32 rtl:-left-32 sm:ltr:right-0 sm:rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
    >
      <div class="flex items-center justify-between gap-2">
        <span class="text-sm text-n-slate-12">
@@ -96,10 +96,7 @@ const openFilter = () => {
          <slot name="default" />
        </div>
      </main>
-      <footer
-        v-if="showPaginationFooter"
-        class="sticky bottom-0 z-10 px-4 pb-4"
-      >
+      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-0 px-4 pb-4">
        <PaginationFooter
          current-page-info="CONTACTS_LAYOUT.PAGINATION_FOOTER.SHOWING"
          :current-page="currentPage"
@@ -4,8 +4,8 @@ export default [
      city: 'Los Angeles',
      country: 'United States',
      description:
-        "I'm Candice, a developer focusing on building web solutions. Currently, I’m working as a Product Developer at Chatwoot.",
-      companyName: 'Chatwoot',
+        "I'm Candice, a developer focusing on building web solutions. Currently, I’m working as a Product Developer at Lumora.",
+      companyName: 'Lumora',
      countryCode: 'US',
      socialProfiles: {
        github: 'candice-dev',
@@ -16,7 +16,7 @@ export default [
      },
    },
    availabilityStatus: 'offline',
-    email: 'candice.matherson@chatwoot.com',
+    email: 'candice.matherson@lumora.com',
    id: 22,
    name: 'Candice Matherson',
    phoneNumber: '+14155552671',
@@ -47,6 +47,7 @@ const unreadMessagesCount = computed(() => {
    </p>
    <div class="flex items-center flex-shrink-0 gap-2 pb-2">
      <Avatar
+        v-if="assignee.name"
        :name="assignee.name"
        :src="assignee.thumbnail"
        :size="20"
@@ -96,6 +96,7 @@ defineExpose({
        />
      </div>
      <Avatar
+        v-if="assignee.name"
        :name="assignee.name"
        :src="assignee.thumbnail"
        :size="20"
@@ -21,9 +21,17 @@ const onClick = (item, index) => {
 </script>

 <template>
-  <nav :aria-label="t('BREADCRUMB.ARIA_LABEL')" class="flex items-center h-8">
-    <ol class="flex items-center mb-0">
-      <li v-for="(item, index) in items" :key="index" class="flex items-center">
+  <nav
+    :aria-label="t('BREADCRUMB.ARIA_LABEL')"
+    class="flex items-center h-8 min-w-0"
+  >
+    <ol class="flex items-center mb-0 min-w-0">
+      <li
+        v-for="(item, index) in items"
+        :key="index"
+        class="flex items-center"
+        :class="{ 'min-w-0 flex-1': index === items.length - 1 }"
+      >
        <Icon
          v-if="index > 0"
          icon="i-lucide-chevron-right"
@@ -40,7 +48,7 @@ const onClick = (item, index) => {
        </button>

        <!-- The last breadcrumb item is plain text -->
-        <span v-else class="text-sm truncate text-n-slate-12 max-w-56">
+        <span v-else class="text-sm truncate text-n-slate-12 min-w-0 block">
          {{ item.emoji ? item.emoji : '' }} {{ item.label }}
        </span>
      </li>
@@ -52,10 +52,10 @@ const handleBreadcrumbClick = item => {

 <template>
  <section
-    class="mt-4 px-10 flex flex-col w-full h-screen overflow-y-auto bg-n-background"
+    class="px-6 flex flex-col w-full h-screen overflow-y-auto bg-n-background"
  >
    <div class="max-w-[60rem] mx-auto flex flex-col w-full h-full mb-4">
-      <header class="mb-7 sticky top-0 z-10 bg-n-background">
+      <header class="mb-7 sticky top-0 bg-n-background pt-4 z-20">
        <Breadcrumb :items="breadcrumbItems" @click="handleBreadcrumbClick" />
      </header>
      <main class="flex gap-16 w-full flex-1 pb-16">
@@ -1,7 +1,7 @@
 <script setup>
-import { computed, h, reactive } from 'vue';
+import { computed, h, reactive, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
-import { useToggle } from '@vueuse/core';
+import { useToggle, useElementSize } from '@vueuse/core';
 import { useVuelidate } from '@vuelidate/core';
 import { required, minLength } from '@vuelidate/validators';
 import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
@@ -11,6 +11,7 @@ import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
 import Editor from 'dashboard/components-next/Editor/Editor.vue';
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';

 const props = defineProps({
  id: {
@@ -31,7 +32,7 @@ const props = defineProps({
  },
  tools: {
    type: Array,
-    required: true,
+    default: () => [],
  },
  selectable: {
    type: Boolean,
@@ -60,7 +61,13 @@ const state = reactive({
  instruction: '',
 });

+const instructionContentRef = ref();
+
 const [isEditing, toggleEditing] = useToggle();
+const [isInstructionExpanded, toggleInstructionExpanded] = useToggle();
+
+const { height: contentHeight } = useElementSize(instructionContentRef);
+const needsOverlay = computed(() => contentHeight.value > 160);

 const startEdit = () => {
  Object.assign(state, {
@@ -111,7 +118,7 @@ const LINK_INSTRUCTION_CLASS =

 const renderInstruction = instruction => () =>
  h('p', {
-    class: `text-sm text-n-slate-12 py-4 mb-0 [&_ol]:list-decimal ${LINK_INSTRUCTION_CLASS}`,
+    class: `text-sm text-n-slate-12 py-4 mb-0 prose prose-sm min-w-0 break-words max-w-none ${LINK_INSTRUCTION_CLASS}`,
    innerHTML: instruction,
  });
 </script>
@@ -157,8 +164,38 @@ const renderInstruction = instruction => () =>
          />
        </div>
      </div>
-      <component :is="renderInstruction(formatMessage(instruction, false))" />
-      <span class="text-sm text-n-slate-11 font-medium mb-1">
+
+      <div
+        class="relative overflow-hidden transition-all duration-300 ease-in-out group/expandable"
+        :class="{ 'cursor-pointer': needsOverlay }"
+        :style="{
+          maxHeight: isInstructionExpanded ? `${contentHeight}px` : '10rem',
+        }"
+        @click="needsOverlay ? toggleInstructionExpanded() : null"
+      >
+        <div ref="instructionContentRef">
+          <component
+            :is="renderInstruction(formatMessage(instruction, false))"
+          />
+        </div>
+
+        <div
+          class="absolute bottom-0 w-full flex items-end justify-center text-xs text-n-slate-11 bg-gradient-to-t h-40 from-n-solid-2 via-n-solid-2 via-10% to-transparent transition-all duration-500 ease-in-out px-2 py-1 rounded pointer-events-none"
+          :class="{
+            'visible opacity-100': !isInstructionExpanded,
+            'invisible opacity-0': isInstructionExpanded || !needsOverlay,
+          }"
+        >
+          <Icon
+            icon="i-lucide-chevron-down"
+            class="text-n-slate-7 mb-4 size-4 group-hover/expandable:text-n-slate-11 transition-colors duration-200"
+          />
+        </div>
+      </div>
+      <span
+        v-if="tools?.length"
+        class="text-sm text-n-slate-11 font-medium mb-1"
+      >
        {{ t('CAPTAIN.ASSISTANTS.SCENARIOS.ADD.SUGGESTED.TOOLS_USED') }}
        {{ tools?.map(tool => `@${tool}`).join(', ') }}
      </span>
@@ -192,6 +192,7 @@ defineExpose({ validate });
        solid
        slate
        icon="i-lucide-trash"
+        class="flex-shrink-0"
        @click.stop="emit('remove')"
      />
    </div>
@@ -104,7 +104,7 @@ const outsideClickHandler = [
 <template>
  <div
    v-on-click-outside="outsideClickHandler"
-    class="z-40 max-w-3xl lg:w-[750px] overflow-visible w-full border border-n-weak bg-n-alpha-3 backdrop-blur-[100px] shadow-lg rounded-xl p-6 grid gap-6"
+    class="z-40 max-w-3xl min-w-96 lg:w-[750px] overflow-visible w-full border border-n-weak bg-n-alpha-3 backdrop-blur-[100px] shadow-lg rounded-xl p-6 grid gap-6"
  >
    <h3 class="text-base font-medium leading-6 text-n-slate-12">
      {{ filterModalHeaderTitle }}
@@ -146,10 +146,10 @@ const outsideClickHandler = [
      </template>
    </ul>
    <div class="flex justify-between gap-2">
-      <Button sm ghost blue @click="addFilter">
+      <Button sm ghost blue class="flex-shrink-0" @click="addFilter">
        {{ $t('CONTACTS_LAYOUT.FILTER.BUTTONS.ADD_FILTER') }}
      </Button>
-      <div class="flex gap-2">
+      <div class="flex gap-2 flex-shrink-0">
        <Button sm faded slate @click="resetFilter">
          {{ $t('CONTACTS_LAYOUT.FILTER.BUTTONS.CLEAR_FILTERS') }}
        </Button>
@@ -86,6 +86,15 @@ const menuItems = computed(() => {
      nativeLink: true,
      target: '_blank',
    },
+    {
+      show: true,
+      showOnCustomBrandedInstance: false,
+      label: t('SIDEBAR_ITEMS.CHANGELOG'),
+      icon: 'i-lucide-scroll-text',
+      link: 'https://www.chatwoot.com/changelog/',
+      nativeLink: true,
+      target: '_blank',
+    },
    {
      show: currentUser.value.type === 'SuperAdmin',
      showOnCustomBrandedInstance: true,
@@ -114,7 +123,7 @@ const allowedMenuItems = computed(() => {
  <DropdownContainer class="relative w-full min-w-0" @close="emit('close')">
    <template #trigger="{ toggle, isOpen }">
      <button
-        class="flex gap-2 items-center rounded-lg cursor-pointer text-left w-full hover:bg-n-alpha-1 p-1"
+        class="flex gap-2 items-center p-1 w-full text-left rounded-lg cursor-pointer hover:bg-n-alpha-1"
        :class="{ 'bg-n-alpha-1': isOpen }"
        @click="toggle"
      >
@@ -127,16 +136,16 @@ const allowedMenuItems = computed(() => {
          rounded-full
        />
        <div class="min-w-0">
-          <div class="text-n-slate-12 text-sm leading-4 font-medium truncate">
+          <div class="text-sm font-medium leading-4 truncate text-n-slate-12">
            {{ currentUser.available_name }}
          </div>
-          <div class="text-n-slate-11 text-xs truncate">
+          <div class="text-xs truncate text-n-slate-11">
            {{ currentUser.email }}
          </div>
        </div>
      </button>
    </template>
-    <DropdownBody class="ltr:left-0 rtl:right-0 bottom-12 z-50 w-80 mb-2">
+    <DropdownBody class="bottom-12 z-50 mb-2 w-80 ltr:left-0 rtl:right-0">
      <SidebarProfileMenuStatus />
      <DropdownSeparator />
      <template v-for="item in allowedMenuItems" :key="item.label">
@@ -111,7 +111,7 @@ describe('useMacros', () => {
    useStoreGetters.mockReturnValue({
      'labels/getLabels': { value: mockLabels },
      'teams/getTeams': { value: mockTeams },
-      'agents/getVerifiedAgents': { value: mockAgents },
+      'agents/getAgents': { value: mockAgents },
    });
  });

@@ -119,30 +119,24 @@ describe('useMacros', () => {
    const { getMacroDropdownValues } = useMacros();
    expect(getMacroDropdownValues('add_label')).toHaveLength(mockLabels.length);
    expect(getMacroDropdownValues('assign_team')).toHaveLength(
-      mockTeams.length + 1
-    ); // +1 for "None"
+      mockTeams.length
+    );
    expect(getMacroDropdownValues('assign_agent')).toHaveLength(
-      mockAgents.length + 2
-    ); // +2 for "None" and "Self"
+      mockAgents.length + 1
+    ); // +1 for "Self"
  });

-  it('returns teams with "None" option for assign_team and teams only for send_email_to_team', () => {
+  it('returns teams for assign_team and send_email_to_team types', () => {
    const { getMacroDropdownValues } = useMacros();
-    const assignTeamResult = getMacroDropdownValues('assign_team');
-    expect(assignTeamResult[0]).toEqual({
-      id: 'nil',
-      name: 'AUTOMATION.NONE_OPTION',
-    });
-    expect(assignTeamResult.slice(1)).toEqual(mockTeams);
+    expect(getMacroDropdownValues('assign_team')).toEqual(mockTeams);
    expect(getMacroDropdownValues('send_email_to_team')).toEqual(mockTeams);
  });

-  it('returns agents with "None" and "Self" options for assign_agent type', () => {
+  it('returns agents with "Self" option for assign_agent type', () => {
    const { getMacroDropdownValues } = useMacros();
    const result = getMacroDropdownValues('assign_agent');
-    expect(result[0]).toEqual({ id: 'nil', name: 'AUTOMATION.NONE_OPTION' });
-    expect(result[1]).toEqual({ id: 'self', name: 'Self' });
-    expect(result.slice(2)).toEqual(mockAgents);
+    expect(result[0]).toEqual({ id: 'self', name: 'Self' });
+    expect(result.slice(1)).toEqual(mockAgents);
  });

  it('returns formatted labels for add_label and remove_label types', () => {
@@ -173,16 +167,13 @@ describe('useMacros', () => {
    useStoreGetters.mockReturnValue({
      'labels/getLabels': { value: [] },
      'teams/getTeams': { value: [] },
-      'agents/getVerifiedAgents': { value: [] },
+      'agents/getAgents': { value: [] },
    });

    const { getMacroDropdownValues } = useMacros();
    expect(getMacroDropdownValues('add_label')).toEqual([]);
-    expect(getMacroDropdownValues('assign_team')).toEqual([
-      { id: 'nil', name: 'AUTOMATION.NONE_OPTION' },
-    ]);
+    expect(getMacroDropdownValues('assign_team')).toEqual([]);
    expect(getMacroDropdownValues('assign_agent')).toEqual([
-      { id: 'nil', name: 'AUTOMATION.NONE_OPTION' },
      { id: 'self', name: 'Self' },
    ]);
  });
@@ -13,12 +13,7 @@ export const useMacros = () => {

  const labels = computed(() => getters['labels/getLabels'].value);
  const teams = computed(() => getters['teams/getTeams'].value);
-  const agents = computed(() => getters['agents/getVerifiedAgents'].value);
-
-  const withNoneOption = options => [
-    { id: 'nil', name: t('AUTOMATION.NONE_OPTION') },
-    ...(options || []),
-  ];
+  const agents = computed(() => getters['agents/getAgents'].value);

  /**
   * Get dropdown values based on the specified type
@@ -28,15 +23,10 @@ export const useMacros = () => {
  const getMacroDropdownValues = type => {
    switch (type) {
      case 'assign_team':
-        return withNoneOption(teams.value);
      case 'send_email_to_team':
        return teams.value;
      case 'assign_agent':
-        return [
-          ...withNoneOption(),
-          { id: 'self', name: 'Self' },
-          ...agents.value,
-        ];
+        return [{ id: 'self', name: 'Self' }, ...agents.value];
      case 'add_label':
      case 'remove_label':
        return labels.value.map(i => ({
@@ -45,10 +45,6 @@ describe('#resolveTeamIds', () => {
    const resolvedTeams = '⚙️ sales team, 🤷‍♂️ fayaz';
    expect(resolveTeamIds(teams, [1, 2])).toEqual(resolvedTeams);
  });
-
-  it('resolves nil as None', () => {
-    expect(resolveTeamIds(teams, ['nil'])).toEqual('None');
-  });
 });

 describe('#resolveLabels', () => {
@@ -63,10 +59,6 @@ describe('#resolveAgents', () => {
    const resolvedAgents = 'John Doe';
    expect(resolveAgents(agents, [1])).toEqual(resolvedAgents);
  });
-
-  it('resolves nil and self values', () => {
-    expect(resolveAgents(agents, ['nil', 'self'])).toEqual('None, Self');
-  });
 });

 describe('#getFileName', () => {
@@ -125,7 +125,6 @@ const validateSingleAction = action => {
    'mute_conversation',
    'snooze_conversation',
    'resolve_conversation',
-    'remove_assigned_agent',
    'remove_assigned_team',
    'open_conversation',
  ];
@@ -1,4 +1,5 @@
 import ar from './locale/ar';
+import bg from './locale/bg';
 import ca from './locale/ca';
 import cs from './locale/cs';
 import da from './locale/da';
@@ -40,6 +41,7 @@ import lt from './locale/lt';

 export default {
  ar,
+  bg,
  ca,
  cs,
  da,
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Select the whatsapp template you want to send",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Select the whatsapp template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "تم إنشاء المحادثة",
      "CONVERSATION_UPDATED": "تم تحديث المحادثة",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "الخصائص",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "قوالب الواتساب",
-            "SUBTITLE": "حدد القالب الذي تريد إرساله",
-            "TEMPLATE_SELECTED_SUBTITLE": "معالجة {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "نماذج البحث",
-            "NO_TEMPLATES_FOUND": "لم يتم العثور على قوالب",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "اللغة",
-                "TEMPLATE_BODY": "نص القالب",
-                "CATEGORY": "الفئة"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "المتغيرات",
-            "VARIABLE_PLACEHOLDER": "أدخل قيمة {variable}",
-            "GO_BACK_LABEL": "العودة للخلف",
-            "SEND_MESSAGE_LABEL": "إرسال الرسالة",
-            "FORM_ERROR_MESSAGE": "يرجى ملء جميع المتغيرات قبل الإرسال"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "قوالب الواتساب",
+      "SUBTITLE": "حدد القالب الذي تريد إرساله",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "نماذج البحث",
+      "NO_TEMPLATES_FOUND": "لم يتم العثور على قوالب",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "الفئة",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "اللغة",
+        "TEMPLATE_BODY": "نص القالب",
+        "CATEGORY": "الفئة"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "المتغيرات",
+      "LANGUAGE": "اللغة",
+      "CATEGORY": "الفئة",
+      "VARIABLE_PLACEHOLDER": "أدخل قيمة {variable}",
+      "GO_BACK_LABEL": "العودة للخلف",
+      "SEND_MESSAGE_LABEL": "إرسال الرسالة",
+      "FORM_ERROR_MESSAGE": "يرجى ملء جميع المتغيرات قبل الإرسال",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Select the whatsapp template you want to send",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Select the whatsapp template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Select the whatsapp template you want to send",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Select the whatsapp template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversa Creada",
      "CONVERSATION_UPDATED": "Conversa Actualitzada",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Característiques",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Plantilles de Whatsapp",
-            "SUBTITLE": "Selecciona la plantilla de whatsapp que vols enviar",
-            "TEMPLATE_SELECTED_SUBTITLE": "Procés {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Cerca plantilles",
-            "NO_TEMPLATES_FOUND": "No s'han trobat plantilles per a",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Idioma",
-                "TEMPLATE_BODY": "Cos de la plantilla",
-                "CATEGORY": "Categoria"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Introdueix el valor {variable}",
-            "GO_BACK_LABEL": "Torna enrere",
-            "SEND_MESSAGE_LABEL": "Envia missatge",
-            "FORM_ERROR_MESSAGE": "Omple totes les variables abans d'enviar-les"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Plantilles de Whatsapp",
+      "SUBTITLE": "Selecciona la plantilla de whatsapp que vols enviar",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Cerca plantilles",
+      "NO_TEMPLATES_FOUND": "No s'han trobat plantilles per a",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Categoria",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Idioma",
+        "TEMPLATE_BODY": "Cos de la plantilla",
+        "CATEGORY": "Categoria"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Idioma",
+      "CATEGORY": "Categoria",
+      "VARIABLE_PLACEHOLDER": "Introdueix el valor {variable}",
+      "GO_BACK_LABEL": "Torna enrere",
+      "SEND_MESSAGE_LABEL": "Envia missatge",
+      "FORM_ERROR_MESSAGE": "Omple totes les variables abans d'enviar-les",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Zpráva vytvořena",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Konverzace otevřena"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Funkce",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Select the whatsapp template you want to send",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Select the whatsapp template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Samtale Oprettet",
      "CONVERSATION_UPDATED": "Samtale Opdateret",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Funktioner",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Skabeloner",
-            "SUBTITLE": "Vælg den whatsapp skabelon, du vil sende",
-            "TEMPLATE_SELECTED_SUBTITLE": "Proces {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Søg Skabeloner",
-            "NO_TEMPLATES_FOUND": "Ingen skabeloner fundet for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Sprog",
-                "TEMPLATE_BODY": "Skabelon Krop",
-                "CATEGORY": "Kategori"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variabler",
-            "VARIABLE_PLACEHOLDER": "Indtast {variable} værdi",
-            "GO_BACK_LABEL": "Gå Tilbage",
-            "SEND_MESSAGE_LABEL": "Send Besked",
-            "FORM_ERROR_MESSAGE": "Udfyld venligst alle variabler før afsendelse"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Skabeloner",
+      "SUBTITLE": "Vælg den whatsapp skabelon, du vil sende",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Søg Skabeloner",
+      "NO_TEMPLATES_FOUND": "Ingen skabeloner fundet for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Kategori",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Sprog",
+        "TEMPLATE_BODY": "Skabelon Krop",
+        "CATEGORY": "Kategori"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variabler",
+      "LANGUAGE": "Sprog",
+      "CATEGORY": "Kategori",
+      "VARIABLE_PLACEHOLDER": "Indtast {variable} værdi",
+      "GO_BACK_LABEL": "Gå Tilbage",
+      "SEND_MESSAGE_LABEL": "Send Besked",
+      "FORM_ERROR_MESSAGE": "Udfyld venligst alle variabler før afsendelse",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Konversation erstellt",
      "CONVERSATION_UPDATED": "Konversation aktualisiert",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Funktionen",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "WhatsApp-Vorlagen",
-            "SUBTITLE": "Wählen Sie die WhatsApp-Vorlage aus, die Sie senden möchten",
-            "TEMPLATE_SELECTED_SUBTITLE": "Verarbeite {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Vorlagen suchen",
-            "NO_TEMPLATES_FOUND": "Keine Vorlagen gefunden für",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Sprache",
-                "TEMPLATE_BODY": "Vorlagenbody",
-                "CATEGORY": "Kategorie"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variablen",
-            "VARIABLE_PLACEHOLDER": "Geben Sie den Wert {variable} ein",
-            "GO_BACK_LABEL": "Zurück",
-            "SEND_MESSAGE_LABEL": "Nachricht senden",
-            "FORM_ERROR_MESSAGE": "Bitte füllen Sie vor dem Absenden alle Variablen aus"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "WhatsApp-Vorlagen",
+      "SUBTITLE": "Wählen Sie die WhatsApp-Vorlage aus, die Sie senden möchten",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Vorlagen suchen",
+      "NO_TEMPLATES_FOUND": "Keine Vorlagen gefunden für",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Kategorie",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Sprache",
+        "TEMPLATE_BODY": "Vorlagenbody",
+        "CATEGORY": "Kategorie"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variablen",
+      "LANGUAGE": "Sprache",
+      "CATEGORY": "Kategorie",
+      "VARIABLE_PLACEHOLDER": "Geben Sie den Wert {variable} ein",
+      "GO_BACK_LABEL": "Zurück",
+      "SEND_MESSAGE_LABEL": "Nachricht senden",
+      "FORM_ERROR_MESSAGE": "Bitte füllen Sie vor dem Absenden alle Variablen aus",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Δημιουργήθηκε Συνομιλία",
      "CONVERSATION_UPDATED": "Η Συνομιλία Ενημερώθηκε",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Χαρακτηριστικά",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Πρότυπα Whatsapp",
-            "SUBTITLE": "Επιλέξτε το πρότυπο Whatsapp που θέλετε να στείλετε",
-            "TEMPLATE_SELECTED_SUBTITLE": "Επεξεργασία {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Αναζήτηση Προτύπων",
-            "NO_TEMPLATES_FOUND": "Δεν βρέθηκαν πρότυπα για",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Γλώσσα",
-                "TEMPLATE_BODY": "Σώμα Προτύπου",
-                "CATEGORY": "Κατηγορία"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Μεταβλητές",
-            "VARIABLE_PLACEHOLDER": "Εισάγετε τιμή για {variable}",
-            "GO_BACK_LABEL": "Πίσω",
-            "SEND_MESSAGE_LABEL": "Αποστολή μηνύματος",
-            "FORM_ERROR_MESSAGE": "Παρακαλώ συμπληρώστε όλες τις μεταβλητές πριν την αποστολή"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Πρότυπα Whatsapp",
+      "SUBTITLE": "Επιλέξτε το πρότυπο Whatsapp που θέλετε να στείλετε",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Αναζήτηση Προτύπων",
+      "NO_TEMPLATES_FOUND": "Δεν βρέθηκαν πρότυπα για",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Κατηγορία",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Γλώσσα",
+        "TEMPLATE_BODY": "Σώμα Προτύπου",
+        "CATEGORY": "Κατηγορία"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Μεταβλητές",
+      "LANGUAGE": "Γλώσσα",
+      "CATEGORY": "Κατηγορία",
+      "VARIABLE_PLACEHOLDER": "Εισάγετε τιμή για {variable}",
+      "GO_BACK_LABEL": "Πίσω",
+      "SEND_MESSAGE_LABEL": "Αποστολή μηνύματος",
+      "FORM_ERROR_MESSAGE": "Παρακαλώ συμπληρώστε όλες τις μεταβλητές πριν την αποστολή",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -137,8 +137,6 @@
    "ACTIONS": {
      "ASSIGN_AGENT": "Assign to Agent",
      "ASSIGN_TEAM": "Assign a Team",
-      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
-      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
      "ADD_LABEL": "Add a Label",
      "REMOVE_LABEL": "Remove a Label",
      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -89,7 +89,6 @@
      "ASSIGN_AGENT": "Assign an Agent",
      "ADD_LABEL": "Add a Label",
      "REMOVE_LABEL": "Remove a Label",
-      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
      "MUTE_CONVERSATION": "Mute Conversation",
@@ -226,6 +226,7 @@
    "APPEARANCE": "Change appearance",
    "SUPER_ADMIN_CONSOLE": "SuperAdmin console",
    "DOCS": "Read documentation",
+    "CHANGELOG": "Changelog",
    "LOGOUT": "Log out"
  },
  "APP_GLOBAL": {
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversación creada",
      "CONVERSATION_UPDATED": "Conversación actualizada",
      "MESSAGE_CREATED": "Mensaje creado",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversación abierta"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Características",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Plantillas de Whatsapp",
-            "SUBTITLE": "Seleccione la plantilla de Whatsapp que desea enviar",
-            "TEMPLATE_SELECTED_SUBTITLE": "Procesar {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Buscar plantillas",
-            "NO_TEMPLATES_FOUND": "No se encontraron plantillas para",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Idioma",
-                "TEMPLATE_BODY": "Cuerpo de plantilla",
-                "CATEGORY": "Categoría"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Introduzca el valor de {variable}",
-            "GO_BACK_LABEL": "Volver",
-            "SEND_MESSAGE_LABEL": "Enviar mensaje",
-            "FORM_ERROR_MESSAGE": "Por favor, rellene todas las variables antes de enviar"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Plantillas de Whatsapp",
+      "SUBTITLE": "Seleccione la plantilla de Whatsapp que desea enviar",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Buscar plantillas",
+      "NO_TEMPLATES_FOUND": "No se encontraron plantillas para",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Categoría",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Idioma",
+        "TEMPLATE_BODY": "Cuerpo de plantilla",
+        "CATEGORY": "Categoría"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Idioma",
+      "CATEGORY": "Categoría",
+      "VARIABLE_PLACEHOLDER": "Introduzca el valor de {variable}",
+      "GO_BACK_LABEL": "Volver",
+      "SEND_MESSAGE_LABEL": "Enviar mensaje",
+      "FORM_ERROR_MESSAGE": "Por favor, rellene todas las variables antes de enviar",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "گفتگو ایجاد شد",
      "CONVERSATION_UPDATED": "گفتگو به روز شد",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "امکانات",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "قالب های واتساپ",
-            "SUBTITLE": "قالب واتساپ مورد نظر برای ارسال را انتخاب کنید",
-            "TEMPLATE_SELECTED_SUBTITLE": "فرآیند {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "جستجوی الگوها",
-            "NO_TEMPLATES_FOUND": "هیچ قالبی برای",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "زبان",
-                "TEMPLATE_BODY": "بدنه الگو",
-                "CATEGORY": "دسته‌بندی"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "متغیرها",
-            "VARIABLE_PLACEHOLDER": "مقدار {variable} را وارد کنید",
-            "GO_BACK_LABEL": "بازگشت",
-            "SEND_MESSAGE_LABEL": "ارسال پیام",
-            "FORM_ERROR_MESSAGE": "لطفا قبل از ارسال همه متغیرها را پر کنید"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "قالب های واتساپ",
+      "SUBTITLE": "قالب واتساپ مورد نظر برای ارسال را انتخاب کنید",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "جستجوی الگوها",
+      "NO_TEMPLATES_FOUND": "هیچ قالبی برای",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "دسته‌بندی",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "زبان",
+        "TEMPLATE_BODY": "بدنه الگو",
+        "CATEGORY": "دسته‌بندی"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "متغیرها",
+      "LANGUAGE": "زبان",
+      "CATEGORY": "دسته‌بندی",
+      "VARIABLE_PLACEHOLDER": "مقدار {variable} را وارد کنید",
+      "GO_BACK_LABEL": "بازگشت",
+      "SEND_MESSAGE_LABEL": "ارسال پیام",
+      "FORM_ERROR_MESSAGE": "لطفا قبل از ارسال همه متغیرها را پر کنید",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Ominaisuudet",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "WhatsApp-pohjat",
-            "SUBTITLE": "Valitse WhatsApp-pohja, jonka haluat lähettää",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Etsi Pohjia",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Muuttujat",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Mene Takaisin",
-            "SEND_MESSAGE_LABEL": "Lähetä Viesti",
-            "FORM_ERROR_MESSAGE": "Täytä kaikki muuttujat ennen lähettämistä"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "WhatsApp-pohjat",
+      "SUBTITLE": "Valitse WhatsApp-pohja, jonka haluat lähettää",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Etsi Pohjia",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Muuttujat",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Mene Takaisin",
+      "SEND_MESSAGE_LABEL": "Lähetä Viesti",
+      "FORM_ERROR_MESSAGE": "Täytä kaikki muuttujat ennen lähettämistä",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation créée",
      "CONVERSATION_UPDATED": "Conversation mise à jour",
      "MESSAGE_CREATED": "Message créé",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation ouverte"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Fonctionnalités",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Modèles WhatsApp",
-            "SUBTITLE": "Sélectionnez le modèle whatsapp que vous souhaitez envoyer",
-            "TEMPLATE_SELECTED_SUBTITLE": "Traiter {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Rechercher des modèles",
-            "NO_TEMPLATES_FOUND": "Aucun modèle trouvé pour",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Langue",
-                "TEMPLATE_BODY": "Corps du modèle",
-                "CATEGORY": "Catégorie"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Entrez la valeur de {variable}",
-            "GO_BACK_LABEL": "Retour",
-            "SEND_MESSAGE_LABEL": "Envoyer un message",
-            "FORM_ERROR_MESSAGE": "Veuillez remplir toutes les variables avant d'envoyer"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Modèles WhatsApp",
+      "SUBTITLE": "Sélectionnez le modèle whatsapp que vous souhaitez envoyer",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Rechercher des modèles",
+      "NO_TEMPLATES_FOUND": "Aucun modèle trouvé pour",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Catégorie",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Langue",
+        "TEMPLATE_BODY": "Corps du modèle",
+        "CATEGORY": "Catégorie"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Langue",
+      "CATEGORY": "Catégorie",
+      "VARIABLE_PLACEHOLDER": "Entrez la valeur de {variable}",
+      "GO_BACK_LABEL": "Retour",
+      "SEND_MESSAGE_LABEL": "Envoyer un message",
+      "FORM_ERROR_MESSAGE": "Veuillez remplir toutes les variables avant d'envoyer",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "השיחה נוצרה",
      "CONVERSATION_UPDATED": "השיחה עודכנה",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "השיחה נפתחה"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "מאפיינים",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "תבניות וואטסאפ",
-            "SUBTITLE": "בחר את תבנית הווטסאפ שברצונך לשלוח",
-            "TEMPLATE_SELECTED_SUBTITLE": "עיבוד {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "חפש תבניות",
-            "NO_TEMPLATES_FOUND": "לא נמצאו תבניות עבור",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "שפה",
-                "TEMPLATE_BODY": "גוף התבנית",
-                "CATEGORY": "קטגוריה"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "משתנים",
-            "VARIABLE_PLACEHOLDER": "הזן ערך {variable}",
-            "GO_BACK_LABEL": "חזור",
-            "SEND_MESSAGE_LABEL": "לשלוח הודעה",
-            "FORM_ERROR_MESSAGE": "נא למלא את כל המשתנים לפני השליחה"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "תבניות וואטסאפ",
+      "SUBTITLE": "בחר את תבנית הווטסאפ שברצונך לשלוח",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "חפש תבניות",
+      "NO_TEMPLATES_FOUND": "לא נמצאו תבניות עבור",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "קטגוריה",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "שפה",
+        "TEMPLATE_BODY": "גוף התבנית",
+        "CATEGORY": "קטגוריה"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "משתנים",
+      "LANGUAGE": "שפה",
+      "CATEGORY": "קטגוריה",
+      "VARIABLE_PLACEHOLDER": "הזן ערך {variable}",
+      "GO_BACK_LABEL": "חזור",
+      "SEND_MESSAGE_LABEL": "לשלוח הודעה",
+      "FORM_ERROR_MESSAGE": "נא למלא את כל המשתנים לפני השליחה",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Select the whatsapp template you want to send",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Select the whatsapp template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Predlošci",
-            "SUBTITLE": "Izaberi whatsapp predložak koji želiš poslati",
-            "TEMPLATE_SELECTED_SUBTITLE": "Proces {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Pretraži Predloške",
-            "NO_TEMPLATES_FOUND": "Nije pronađen predložak za",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Jezik",
-                "TEMPLATE_BODY": "Tijelo predloška",
-                "CATEGORY": "Kategorija"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Varijable",
-            "VARIABLE_PLACEHOLDER": "Unesi {variable} vrijednost",
-            "GO_BACK_LABEL": "Nazad",
-            "SEND_MESSAGE_LABEL": "Šalji poruku",
-            "FORM_ERROR_MESSAGE": "Popuniti sve varijable prije slanja"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Predlošci",
+      "SUBTITLE": "Izaberi whatsapp predložak koji želiš poslati",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Pretraži Predloške",
+      "NO_TEMPLATES_FOUND": "Nije pronađen predložak za",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Kategorija",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Jezik",
+        "TEMPLATE_BODY": "Tijelo predloška",
+        "CATEGORY": "Kategorija"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Varijable",
+      "LANGUAGE": "Jezik",
+      "CATEGORY": "Kategorija",
+      "VARIABLE_PLACEHOLDER": "Unesi {variable} vrijednost",
+      "GO_BACK_LABEL": "Nazad",
+      "SEND_MESSAGE_LABEL": "Šalji poruku",
+      "FORM_ERROR_MESSAGE": "Popuniti sve varijable prije slanja",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Beszélgetés létrehozva",
      "CONVERSATION_UPDATED": "Beszélgetés frissítve",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Lehetőségek",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp sablonok",
-            "SUBTITLE": "Válaszd ki a Whatsapp sablont",
-            "TEMPLATE_SELECTED_SUBTITLE": "Feldolgozás: {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Sablon keresése",
-            "NO_TEMPLATES_FOUND": "Nem található sablon erre:",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Nyelv",
-                "TEMPLATE_BODY": "Sablon törzse",
-                "CATEGORY": "Kategória"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Változók",
-            "VARIABLE_PLACEHOLDER": "Add meg a {variable} értékét",
-            "GO_BACK_LABEL": "Vissza",
-            "SEND_MESSAGE_LABEL": "Üzenet küldése",
-            "FORM_ERROR_MESSAGE": "Kérlek add meg az összes változó értékét küldés előtt"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp sablonok",
+      "SUBTITLE": "Válaszd ki a Whatsapp sablont",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Sablon keresése",
+      "NO_TEMPLATES_FOUND": "Nem található sablon erre:",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Kategória",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Nyelv",
+        "TEMPLATE_BODY": "Sablon törzse",
+        "CATEGORY": "Kategória"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Változók",
+      "LANGUAGE": "Nyelv",
+      "CATEGORY": "Kategória",
+      "VARIABLE_PLACEHOLDER": "Add meg a {variable} értékét",
+      "GO_BACK_LABEL": "Vissza",
+      "SEND_MESSAGE_LABEL": "Üzenet küldése",
+      "FORM_ERROR_MESSAGE": "Kérlek add meg az összes változó értékét küldés előtt",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Select the whatsapp template you want to send",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Select the whatsapp template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Percakapan Dibuat",
      "CONVERSATION_UPDATED": "Percakapan Diperbarui",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Fitur",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Templat Whatsapp",
-            "SUBTITLE": "Pilih templat Whatsapp yang ingin Anda kirim",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Cari Templat",
-            "NO_TEMPLATES_FOUND": "Tidak ditemukan templat untuk",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Bahasa",
-                "TEMPLATE_BODY": "Isi Templat",
-                "CATEGORY": "Kategori"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variabel",
-            "VARIABLE_PLACEHOLDER": "Masukkan nilai {variable}",
-            "GO_BACK_LABEL": "Kembali",
-            "SEND_MESSAGE_LABEL": "Kirim Pesan",
-            "FORM_ERROR_MESSAGE": "Harap isi semua variabel sebelum mengirim"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Templat Whatsapp",
+      "SUBTITLE": "Pilih templat Whatsapp yang ingin Anda kirim",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Cari Templat",
+      "NO_TEMPLATES_FOUND": "Tidak ditemukan templat untuk",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Kategori",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Bahasa",
+        "TEMPLATE_BODY": "Isi Templat",
+        "CATEGORY": "Kategori"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variabel",
+      "LANGUAGE": "Bahasa",
+      "CATEGORY": "Kategori",
+      "VARIABLE_PLACEHOLDER": "Masukkan nilai {variable}",
+      "GO_BACK_LABEL": "Kembali",
+      "SEND_MESSAGE_LABEL": "Kirim Pesan",
+      "FORM_ERROR_MESSAGE": "Harap isi semua variabel sebelum mengirim",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Fídusar",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Veldu WhatsApp sniðmátið sem þú vilt senda",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Veldu WhatsApp sniðmátið sem þú vilt senda",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversazione creata",
      "CONVERSATION_UPDATED": "Conversazione aggiornata",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Funzionalità",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Modelli Whatsapp",
-            "SUBTITLE": "Seleziona il modello whatsapp che vuoi inviare",
-            "TEMPLATE_SELECTED_SUBTITLE": "Elabora {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Cerca modelli",
-            "NO_TEMPLATES_FOUND": "Nessun modello trovato per",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Lingua",
-                "TEMPLATE_BODY": "Corpo modello",
-                "CATEGORY": "Categoria"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variabili",
-            "VARIABLE_PLACEHOLDER": "Inserisci il valore di {variable}",
-            "GO_BACK_LABEL": "Torna indietro",
-            "SEND_MESSAGE_LABEL": "Invia messaggio",
-            "FORM_ERROR_MESSAGE": "Si prega di compilare tutte le variabili prima di inviare"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Modelli Whatsapp",
+      "SUBTITLE": "Seleziona il modello whatsapp che vuoi inviare",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Cerca modelli",
+      "NO_TEMPLATES_FOUND": "Nessun modello trovato per",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Categoria",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Lingua",
+        "TEMPLATE_BODY": "Corpo modello",
+        "CATEGORY": "Categoria"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variabili",
+      "LANGUAGE": "Lingua",
+      "CATEGORY": "Categoria",
+      "VARIABLE_PLACEHOLDER": "Inserisci il valore di {variable}",
+      "GO_BACK_LABEL": "Torna indietro",
+      "SEND_MESSAGE_LABEL": "Invia messaggio",
+      "FORM_ERROR_MESSAGE": "Si prega di compilare tutte le variabili prima di inviare",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "会話が作成されました",
      "CONVERSATION_UPDATED": "会話が更新されました",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "機能",
          "ALLOW_CONVERSATION_FAQS": "解決済みの会話からFAQを生成",
-          "ALLOW_MEMORIES": "顧客とのやり取りから重要な詳細を記憶としてキャプチャ"
+          "ALLOW_MEMORIES": "顧客とのやり取りから重要な詳細を記憶としてキャプチャ",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp テンプレート",
-            "SUBTITLE": "送信したいWhatsappテンプレートを選択してください",
-            "TEMPLATE_SELECTED_SUBTITLE": "{templateName} を処理中"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "テンプレートを検索",
-            "NO_TEMPLATES_FOUND": "該当するテンプレートが見つかりません:",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "言語",
-                "TEMPLATE_BODY": "テンプレート本文",
-                "CATEGORY": "カテゴリ"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "変数",
-            "VARIABLE_PLACEHOLDER": "{variable} の値を入力",
-            "GO_BACK_LABEL": "戻る",
-            "SEND_MESSAGE_LABEL": "メッセージを送信",
-            "FORM_ERROR_MESSAGE": "送信前に全ての変数を入力してください"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp テンプレート",
+      "SUBTITLE": "送信したいWhatsappテンプレートを選択してください",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "テンプレートを検索",
+      "NO_TEMPLATES_FOUND": "該当するテンプレートが見つかりません:",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "カテゴリ",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "言語",
+        "TEMPLATE_BODY": "テンプレート本文",
+        "CATEGORY": "カテゴリ"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "変数",
+      "LANGUAGE": "言語",
+      "CATEGORY": "カテゴリ",
+      "VARIABLE_PLACEHOLDER": "{variable} の値を入力",
+      "GO_BACK_LABEL": "戻る",
+      "SEND_MESSAGE_LABEL": "メッセージを送信",
+      "FORM_ERROR_MESSAGE": "送信前に全ての変数を入力してください",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
@@ -1,29 +1,46 @@
 {
-    "WHATSAPP_TEMPLATES": {
-        "MODAL": {
-            "TITLE": "Whatsapp Templates",
-            "SUBTITLE": "Select the whatsapp template you want to send",
-            "TEMPLATE_SELECTED_SUBTITLE": "Process {templateName}"
-        },
-        "PICKER": {
-            "SEARCH_PLACEHOLDER": "Search Templates",
-            "NO_TEMPLATES_FOUND": "No templates found for",
-            "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
-            "REFRESH_BUTTON": "Refresh templates",
-            "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
-            "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
-            "LABELS": {
-                "LANGUAGE": "Language",
-                "TEMPLATE_BODY": "Template Body",
-                "CATEGORY": "Category"
-            }
-        },
-        "PARSER": {
-            "VARIABLES_LABEL": "Variables",
-            "VARIABLE_PLACEHOLDER": "Enter {variable} value",
-            "GO_BACK_LABEL": "Go Back",
-            "SEND_MESSAGE_LABEL": "Send Message",
-            "FORM_ERROR_MESSAGE": "Please fill all variables before sending"
-        }
+  "WHATSAPP_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Whatsapp Templates",
+      "SUBTITLE": "Select the whatsapp template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No WhatsApp templates available. Click refresh to sync templates from WhatsApp.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "OTP_CODE": "Enter 4-8 digit OTP",
+      "EXPIRY_MINUTES": "Enter expiry minutes",
+      "BUTTON_PARAMETERS": "Button Parameters",
+      "BUTTON_LABEL": "Button {index}",
+      "COUPON_CODE": "Enter coupon code (max 15 chars)",
+      "MEDIA_URL_LABEL": "Enter {type} URL",
+      "BUTTON_PARAMETER": "Enter button parameter"
    }
+  }
 }
@@ -131,6 +131,7 @@
      "CONVERSATION_CREATED": "Conversation Created",
      "CONVERSATION_UPDATED": "Conversation Updated",
      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
      "CONVERSATION_OPENED": "Conversation Opened"
    },
    "ACTIONS": {
@@ -472,7 +472,8 @@
        "FEATURES": {
          "TITLE": "특징",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
-          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions."
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
        }
      },
      "EDIT": {
--- a/Show More
+++ b/Show More
Author	SHA1	Message	Date
Pranav	f57cb830f4	llm tracer	2025-08-18 20:37:18 -07:00
Tanmay Deep Sharma GitHub Pranav Pranav	341487b93e	feat: Add assignment policies controllers with jbuilder views (#12199 ) ## Linear reference: https://linear.app/chatwoot/issue/CW-4649/re-imagine-assignments ## Description This PR introduces the foundation for Assignment V2 system by implementing assignment policies and their association with inboxes. Assignment policies allow configuring how conversations are distributed among agents, with support for different assignment orders (round_robin in community, balanced in enterprise) and conversation prioritization strategies Fixes # (issue) ## Type of change Please delete options that are not relevant. - [ ] Bug fix (non-breaking change which fixes an issue) - [ ] New feature (non-breaking change which adds functionality) - [ ] Breaking change (fix or feature that would cause existing functionality not to work as expected) - [ ] This change requires a documentation update ## How Has This Been Tested? Test Coverage: - Controller specs for assignment policies CRUD operations - Enterprise-specific specs for balanced assignment order - Model specs for community/enterprise separation Manual Testing: 1. Create assignment policy: POST /api/v1/accounts/{id}/assignment_policies 2. List policies: GET /api/v1/accounts/{id}/assignment_policies 3. Assign policy to inbox: POST /api/v1/accounts/{id}/assignment_policies/{id}/inboxes 4. View inbox policy: GET /api/v1/accounts/{id}/inboxes/{id}/assignment_policy 5. Verify community edition ignores "balanced" assignment order 6. Verify enterprise edition supports both "round_robin" and "balanced" - testing the flows after enterprise folder deletion ## Checklist: - [ ] My code follows the style guidelines of this project - [ ] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [ ] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Pranav <pranavrajs@gmail.com> Co-authored-by: Pranav <pranav@chatwoot.com>	2025-08-18 19:15:21 -07:00
Sojan Jose	f569ed93ad	Merge branch 'release/4.5.0' into develop	2025-08-18 18:40:19 +02:00
Sojan Jose	eac292b11b	Bump version to 4.5.0	2025-08-18 18:39:28 +02:00
Vishnu NarayananandGitHub	75119d4a08	fix: switch to datadog v2 gem (#12214 ) # Pull Request Template ## Description - The `0.48` version of the `ddtrace` gem was out of date, which was causing the application to crash if `DD_AGENT_URL` was configured - Switch to `datadog` gem, which is the currently maintained gem from DD Ref: https://github.com/DataDog/dd-trace-rb/releases/tag/v2.0.0	2025-08-18 21:54:27 +05:30
Muhsin KelothandGitHub	67d7ee0185	feat: Add full change log to profile (#12215 ) Preview <img width="400" height="600" alt="CleanShot 2025-08-18 at 19 48 37@2x" src="https://github.com/user-attachments/assets/28983793-adf4-4145-bb80-573e21cf5a0d" />	2025-08-18 21:40:13 +05:30
Sojan JoseandGitHub	7e33e033cd	docs: update AGENTS.md to include enterprise guidelines (#12213 ) - Update agent.md to include enterprise guidelines	2025-08-18 16:50:34 +05:30
Sivin VargheseandGitHub	02fa76f3df	chore: Update contact empty state data (#12207 ) # Pull Request Template ## Description Fixes https://linear.app/chatwoot/issue/CW-5432/use-a-different-company-nameemail-for-the-empty-state-in-contacts ## How Has This Been Tested? ### Screenshot <img width="1044" height="555" alt="image" src="https://github.com/user-attachments/assets/a414f88f-13ca-4c1e-bb76-cd5b9217d21f" /> ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules	2025-08-18 12:06:03 +05:30
Sivin Varghese GitHub Shivam Mishra Muhsin Keloth Copilot	91d80004a6	chore: Improvements in scenarios (#12098 ) Co-authored-by: Shivam Mishra <scm.mymail@gmail.com> Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>	2025-08-14 19:07:28 +05:30
Sivin Varghese GitHub Muhsin Keloth	b809cd2f15	chore: Optimize contact page for smaller displays (#12183 ) Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>	2025-08-14 19:07:20 +05:30
Chatwoot Bot GitHub Muhsin Keloth	ee773f31eb	chore: Update translations (#12167 ) Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>	2025-08-14 15:30:00 +05:30
dependabot[bot]GitHubdependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>	1f03fc4dc3	chore(deps): bump activerecord from 7.1.5.1 to 7.1.5.2 (#12195 ) Bumps [activerecord](https://github.com/rails/rails) from 7.1.5.1 to 7.1.5.2. <details> <summary>Release notes</summary> <p><em>Sourced from <a href="https://github.com/rails/rails/releases">activerecord's releases</a>.</em></p> <blockquote> <h2>7.1.5.2</h2> <h2>Active Support</h2> <ul> <li>No changes.</li> </ul> <h2>Active Model</h2> <ul> <li>No changes.</li> </ul> <h2>Active Record</h2> <ul> <li> <p>Call inspect on ids in RecordNotFound error</p> <p>[CVE-2025-55193]</p> <p><em>Gannon McGibbon</em>, <em>John Hawthorn</em></p> </li> </ul> <h2>Action View</h2> <ul> <li>No changes.</li> </ul> <h2>Action Pack</h2> <ul> <li>No changes.</li> </ul> <h2>Active Job</h2> <ul> <li>No changes.</li> </ul> <h2>Action Mailer</h2> <ul> <li>No changes.</li> </ul> <h2>Action Cable</h2> <ul> <li>No changes.</li> </ul> <h2>Active Storage</h2> <pre><code>Remove dangerous transformations <p>[CVE-2025-24293] </code></pre></p> <!-- raw HTML omitted --> </blockquote> <p>... (truncated)</p> </details> <details> <summary>Commits</summary> <ul> <li><a href="https://github.com/rails/rails/commit/ddb56de25997491b57868d3a119b6aa3cd31ad4b"><code>ddb56de</code></a> Preparing for 7.1.5.2 release</li> <li><a href="https://github.com/rails/rails/commit/b279e045fb72b5f485c59e2dc126c7d849a79286"><code>b279e04</code></a> Update CHANGELOGs</li> <li><a href="https://github.com/rails/rails/commit/3beef20013736fd52c5dcfdf061f7999ba318290"><code>3beef20</code></a> Call inspect on ids in RecordNotFound error</li> <li>See full diff in <a href="https://github.com/rails/rails/compare/v7.1.5.1...v7.1.5.2">compare view</a></li> </ul> </details> <br /> [![Dependabot compatibility score](https://dependabot-badges.githubapp.com/badges/compatibility_score?dependency-name=activerecord&package-manager=bundler&previous-version=7.1.5.1&new-version=7.1.5.2)](https://docs.github.com/en/github/managing-security-vulnerabilities/about-dependabot-security-updates#about-compatibility-scores) Dependabot will resolve any conflicts with this PR as long as you don't alter it yourself. You can also trigger a rebase manually by commenting `@dependabot rebase`. [//]: # (dependabot-automerge-start) [//]: # (dependabot-automerge-end) --- <details> <summary>Dependabot commands and options</summary> <br /> You can trigger Dependabot actions by commenting on this PR: - `@dependabot rebase` will rebase this PR - `@dependabot recreate` will recreate this PR, overwriting any edits that have been made to it - `@dependabot merge` will merge this PR after your CI passes on it - `@dependabot squash and merge` will squash and merge this PR after your CI passes on it - `@dependabot cancel merge` will cancel a previously requested merge and block automerging - `@dependabot reopen` will reopen this PR if it is closed - `@dependabot close` will close this PR and stop Dependabot recreating it. You can achieve the same result by closing it manually - `@dependabot show <dependency name> ignore conditions` will show all of the ignore conditions of the specified dependency - `@dependabot ignore this major version` will close this PR and stop Dependabot creating any more for this major version (unless you reopen the PR or upgrade to it yourself) - `@dependabot ignore this minor version` will close this PR and stop Dependabot creating any more for this minor version (unless you reopen the PR or upgrade to it yourself) - `@dependabot ignore this dependency` will close this PR and stop Dependabot creating any more for this dependency (unless you reopen the PR or upgrade to it yourself) You can disable automated security fix PRs for this repo from the [Security Alerts page](https://github.com/chatwoot/chatwoot/network/alerts). </details> Signed-off-by: dependabot[bot] <support@github.com> Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>	2025-08-14 11:14:30 +02:00
Shivam Mishra GitHub Pranav Muhsin Keloth	a42b99ada0	fix(sdk): Ignore messages from a different origin and sanitize URLs (#8879 ) This PR includes some specific security related fixes 1. Validate the origin of any message events 2. Sanitize URLs before opening them --------- Co-authored-by: Pranav <pranav@chatwoot.com> Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>	2025-08-14 14:33:32 +05:30
Shivam Mishra GitHub Muhsin Keloth Copilot Sojan Jose Pranav Sivin Varghese	c6be04cdc1	feat: scenario agents & runner (#11944 ) Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com> Co-authored-by: Sojan Jose <sojan@pepalo.com> Co-authored-by: Pranav <pranav@chatwoot.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>	2025-08-14 12:39:21 +05:30
PranavandGitHub	14471cc20c	chore: Add bulgarian (bg) language (#12189 ) Add bg to supported langauges	2025-08-13 10:23:25 -07:00