debug: wider hc genration

2026-05-21 19:40:23 +05:30
866 changed files with 3200 additions and 22034 deletions
@@ -98,8 +98,6 @@ SMTP_OPENSSL_VERIFY_MODE=peer
 # Mail Incoming
 # This is the domain set for the reply emails when conversation continuity is enabled
 MAILER_INBOUND_EMAIL_DOMAIN=
-# Maximum time in seconds to process a single IMAP email
-# EMAIL_PROCESSING_TIMEOUT_SECONDS=60
 # Set this to the appropriate ingress channel with regards to incoming emails
 # Possible values are :
 # relay for Exim, Postfix, Qmail
@@ -234,10 +232,6 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # Comma-separated list of trusted IPs that bypass Rack Attack throttling rules
 # RACK_ATTACK_ALLOWED_IPS=127.0.0.1,::1,192.168.0.10

-## SafeFetch private network access
-## Keep disabled by default. Self-hosted installations can enable this to allow SafeFetch requests to private network URLs.
-# SAFE_FETCH_ALLOW_PRIVATE_NETWORK=false
-
 ## Running chatwoot as an API only server
 ## setting this value to true will disable the frontend dashboard endpoints
 # CW_API_ONLY_SERVER=false
@@ -89,7 +89,7 @@ gem 'rails-i18n', '~> 7.0'
 # two-factor authentication
 gem 'devise-two-factor', '>= 5.0.0'
 # authorization
-gem 'jwt', '~> 2.10', '>= 2.10.3'
+gem 'jwt'
 gem 'pundit'

 # super admin
@@ -301,7 +301,7 @@ GEM
      railties (>= 5.0.0)
    faker (3.2.0)
      i18n (>= 1.8.11, < 2)
-    faraday (2.14.2)
+    faraday (2.14.1)
      faraday-net_http (>= 2.0, < 3.5)
      json
      logger
@@ -491,7 +491,7 @@ GEM
    judoscale-sidekiq (1.8.2)
      judoscale-ruby (= 1.8.2)
      sidekiq (>= 5.0)
-    jwt (2.10.3)
+    jwt (2.10.1)
      base64
    kaminari (1.2.2)
      activesupport (>= 4.1.0)
@@ -996,13 +996,11 @@ GEM
      activemodel (>= 3.2)
      mail (~> 2.5)
    version_gem (1.1.4)
-    vite_rails (3.10.0)
-      railties (>= 5.1, < 9)
+    vite_rails (3.0.17)
+      railties (>= 5.1, < 8)
      vite_ruby (~> 3.0, >= 3.2.2)
-    vite_ruby (3.10.2)
+    vite_ruby (3.8.0)
      dry-cli (>= 0.7, < 2)
-      logger (~> 1.6)
-      mutex_m
      rack-proxy (~> 0.6, >= 0.6.1)
      zeitwerk (~> 2.2)
    warden (1.2.9)
@@ -1104,7 +1102,7 @@ DEPENDENCIES
  json_schemer
  judoscale-rails
  judoscale-sidekiq
-  jwt (~> 2.10, >= 2.10.3)
+  jwt
  kaminari
  koala
  letter_opener
@@ -1 +1 @@
-4.14.1
+4.14.0
@@ -92,18 +92,10 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
  def fallback_params(attachment)
    {
      fallback_title: attachment['title'],
-      external_url: attachment['url'] || attachment.dig('payload', 'url')
+      external_url: attachment['url']
    }
  end

-  # Facebook shared posts point to page URLs, not downloadable media URLs.
-  # Keep this Facebook-only so Messenger/Instagram share attachments still use the parent media handling.
-  def normalize_file_type(type)
-    return :fallback if type.to_sym == :share
-
-    super
-  end
-
  def conversation_params
    {
      account_id: @inbox.account_id,
@@ -13,7 +13,6 @@ class Messages::MessageBuilder
    @account = conversation.account
    @message_type = params[:message_type] || 'outgoing'
    @attachments = params[:attachments]
-    @is_voice_message = ActiveModel::Type::Boolean.new.cast(params[:is_voice_message])
    @automation_rule = content_attributes&.dig(:automation_rule_id)
    return unless params.instance_of?(ActionController::Parameters)

@@ -57,25 +56,16 @@ class Messages::MessageBuilder
        file: uploaded_attachment
      )

-      attachment.file_type = attachment_file_type(uploaded_attachment)
-      tag_voice_message(attachment)
+      attachment.file_type = if uploaded_attachment.is_a?(String)
+                               file_type_by_signed_id(
+                                 uploaded_attachment
+                               )
+                             else
+                               file_type(uploaded_attachment&.content_type)
+                             end
    end
  end

-  def attachment_file_type(uploaded_attachment)
-    if uploaded_attachment.is_a?(String)
-      file_type_by_signed_id(uploaded_attachment)
-    else
-      file_type(uploaded_attachment&.content_type)
-    end
-  end
-
-  def tag_voice_message(attachment)
-    return unless @is_voice_message && attachment.file_type == 'audio'
-
-    attachment.meta = (attachment.meta || {}).merge('is_voice_message' => true)
-  end
-
  def process_emails
    return unless @conversation.inbox&.inbox_type == 'Email'

@@ -1,7 +1,7 @@
 class Api::V1::Accounts::Articles::BulkActionsController < Api::V1::Accounts::BaseController
  before_action :portal
  before_action :check_authorization
-  before_action :set_articles, only: [:update_status, :update_category, :delete_articles]
+  before_action :set_articles, only: [:update_status, :delete_articles]

  def translate
    head :not_implemented
@@ -19,18 +19,6 @@ class Api::V1::Accounts::Articles::BulkActionsController < Api::V1::Accounts::Ba
    render_could_not_create_error(e.message)
  end

-  def update_category
-    return render_could_not_create_error(I18n.t('portals.articles.no_articles_found')) if @articles.none?
-    return render_could_not_create_error(I18n.t('portals.articles.category_not_found')) unless category_valid?
-
-    ActiveRecord::Base.transaction do
-      @articles.find_each { |article| article.update!(category_id: params[:category_id]) }
-    end
-    head :ok
-  rescue ActiveRecord::RecordInvalid => e
-    render_could_not_create_error(e.message)
-  end
-
  def delete_articles
    return render_could_not_create_error(I18n.t('portals.articles.no_articles_found')) if @articles.none?

@@ -51,9 +39,5 @@ class Api::V1::Accounts::Articles::BulkActionsController < Api::V1::Accounts::Ba
  def set_articles
    @articles = @portal.articles.where(id: params[:ids])
  end
-
-  def category_valid?
-    @portal.categories.exists?(id: params[:category_id])
-  end
 end
 Api::V1::Accounts::Articles::BulkActionsController.prepend_mod_with('Api::V1::Accounts::Articles::BulkActionsController')
@@ -11,7 +11,7 @@ class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts
        enable_fb_login: '0',
        force_authentication: '1',
        response_type: 'code',
-        state: generate_instagram_token(Current.account.id, params[:return_to])
+        state: generate_instagram_token(Current.account.id)
      }
    )
    if redirect_url
@@ -8,15 +8,7 @@ class Api::V1::Accounts::OauthAuthorizationController < Api::V1::Accounts::BaseC
  end

  def state
-    # The sgid purpose doubles as a return hint: onboarding tags it so the callback
-    # can route the user back to inbox setup. The purpose is part of the signed
-    # payload (tamper-proof), and a non-onboarding request keeps the default
-    # purpose, leaving callers like Notion byte-identical.
-    Current.account.to_sgid(expires_in: 15.minutes, for: state_purpose).to_s
-  end
-
-  def state_purpose
-    params[:return_to] == 'onboarding' ? 'onboarding' : 'default'
+    Current.account.to_sgid(expires_in: 15.minutes).to_s
  end

  def base_url
@@ -1,36 +0,0 @@
-class Api::V1::Accounts::OnboardingsController < Api::V1::Accounts::BaseController
-  before_action :check_admin_authorization?
-
-  def update
-    @account = Current.account
-    finalize = finalizing_account_details?
-
-    @account.assign_attributes(account_params)
-    @account.custom_attributes.merge!(custom_attributes_params)
-    @account.custom_attributes.delete('onboarding_step') if finalize
-    @account.save!
-
-    # TODO: re-enable when the help center generation UI is ready to surface progress
-    # Onboarding::HelpCenterCreationService.new(@account, Current.user).perform if finalize && website.present?
-
-    render 'api/v1/accounts/update', format: :json
-  end
-
-  private
-
-  def finalizing_account_details?
-    @account.custom_attributes['onboarding_step'] == 'account_details'
-  end
-
-  def website
-    custom_attributes_params[:website]
-  end
-
-  def account_params
-    params.permit(:name, :locale)
-  end
-
-  def custom_attributes_params
-    params.permit(:industry, :company_size, :timezone, :referral_source, :user_role, :website)
-  end
-end
@@ -3,7 +3,7 @@ class Api::V1::Accounts::Tiktok::AuthorizationsController < Api::V1::Accounts::O

  def create
    redirect_url = Tiktok::AuthClient.authorize_url(
-      state: generate_tiktok_token(Current.account.id, params[:return_to])
+      state: generate_tiktok_token(Current.account.id)
    )

    if redirect_url
@@ -0,0 +1,18 @@
+class Api::V1::Accounts::WorkingHoursController < Api::V1::Accounts::BaseController
+  before_action :check_authorization
+  before_action :fetch_webhook, only: [:update]
+
+  def update
+    @working_hour.update!(working_hour_params)
+  end
+
+  private
+
+  def working_hour_params
+    params.require(:working_hour).permit(:inbox_id, :open_hour, :open_minutes, :close_hour, :close_minutes, :closed_all_day)
+  end
+
+  def fetch_working_hour
+    @working_hour = Current.account.working_hours.find(params[:id])
+  end
+end
@@ -58,6 +58,7 @@ class Api::V1::AccountsController < Api::BaseController
    @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email))
    @account.custom_attributes.merge!(custom_attributes_params)
    @account.settings.merge!(settings_params)
+    @account.custom_attributes.delete('onboarding_step') if @account.custom_attributes['onboarding_step'] == 'account_details'
    @account.custom_attributes['onboarding_step'] = 'invite_team' if @account.custom_attributes['onboarding_step'] == 'account_update'
    @account.save!
  end
@@ -28,8 +28,6 @@ class Instagram::CallbacksController < ApplicationController
    @long_lived_token_response = exchange_for_long_lived_token(@response.token)
    inbox, already_exists = find_or_create_inbox

-    return redirect_to app_onboarding_inbox_setup_url(account_id: account_id) if return_to == 'onboarding'
-
    if already_exists
      redirect_to app_instagram_inbox_settings_url(account_id: account_id, inbox_id: inbox.id)
    else
@@ -151,10 +149,6 @@ class Instagram::CallbacksController < ApplicationController
    verify_instagram_token(params[:state])
  end

-  def return_to
-    instagram_token_return_to(params[:state])
-  end
-
  def oauth_code
    params[:code]
  end
@@ -14,11 +14,4 @@ class Microsoft::CallbacksController < OauthCallbackController
  def imap_address
    'outlook.office365.com'
  end
-
-  # Exchange Online's SMTP AUTH (XOAUTH2) rejects proxy addresses in the SASL `user=` field;
-  # it must match the token's UPN. `preferred_username` is the documented v2.0 claim;
-  # `upn` is the v1.0 fallback.
-  def imap_login_identity
-    users_data['preferred_username'] || users_data['upn'] || super
-  end
 end
@@ -16,8 +16,6 @@ class OauthCallbackController < ApplicationController
  def handle_response
    inbox, already_exists = find_or_create_inbox

-    return redirect_to app_onboarding_inbox_setup_url(account_id: account.id) if return_to == 'onboarding'
-
    if already_exists
      redirect_to app_email_inbox_settings_url(account_id: account.id, inbox_id: inbox.id)
    else
@@ -46,7 +44,7 @@ class OauthCallbackController < ApplicationController

  def update_channel(channel_email)
    channel_email.update!({
-                            imap_login: imap_login_identity, imap_address: imap_address,
+                            imap_login: users_data['email'], imap_address: imap_address,
                            imap_port: '993', imap_enabled: true,
                            provider: provider_name,
                            provider_config: {
@@ -57,13 +55,6 @@ class OauthCallbackController < ApplicationController
                          })
  end

-  # Identity used as the IMAP/SMTP login (SASL XOAUTH2 `user=` field). Defaults to the
-  # id_token's email claim; providers override when their server requires a different
-  # claim (e.g. Microsoft SMTP requires UPN).
-  def imap_login_identity
-    users_data['email']
-  end
-
  def provider_name
    raise NotImplementedError
  end
@@ -90,19 +81,10 @@ class OauthCallbackController < ApplicationController
    decoded_token[0]
  end

-  # The sgid purpose carries the onboarding return hint (see
-  # OauthAuthorizationController#state). Try the onboarding purpose first — a match
-  # both resolves the account and records the return target — then fall back to the
-  # default purpose used by every other caller.
  def account_from_signed_id
    raise ActionController::BadRequest, 'Missing state variable' if params[:state].blank?

-    if (account = GlobalID::Locator.locate_signed(params[:state], for: 'onboarding'))
-      @return_to = 'onboarding'
-    else
-      account = GlobalID::Locator.locate_signed(params[:state])
-    end
-
+    account = GlobalID::Locator.locate_signed(params[:state])
    raise 'Invalid or expired state' if account.nil?

    account
@@ -112,11 +94,6 @@ class OauthCallbackController < ApplicationController
    @account ||= account_from_signed_id
  end

-  def return_to
-    account # resolving the sgid records which purpose matched
-    @return_to
-  end
-
  # Fallback name, for when name field is missing from users_data
  def fallback_name
    users_data['email'].split('@').first.parameterize.titleize
@@ -1,31 +0,0 @@
-class Public::Api::V1::Portals::SearchController < Public::Api::V1::Portals::BaseController
-  before_action :ensure_custom_domain_request, only: [:index]
-  before_action :portal
-  before_action :set_portal_layout
-  before_action :set_view_variant
-  before_action :ensure_portal_feature_enabled
-  layout 'portal'
-
-  def index
-    @query = params[:query].to_s.strip
-    @articles = @portal.articles.published.includes(:category).where(locale: params[:locale])
-
-    search_articles
-
-    @articles = @articles.page(params[:page]).per(10)
-  end
-
-  private
-
-  def search_articles
-    @articles = @query.present? ? @articles.search(search_params) : @articles.none
-  end
-
-  def search_params
-    params.permit(:query, :locale, :sort, :status, :page).tap do |permitted|
-      permitted[:query] = @query
-    end
-  end
-end
-
-Public::Api::V1::Portals::SearchController.prepend_mod_with('Public::Api::V1::Portals::SearchController')
@@ -20,8 +20,6 @@ class Tiktok::CallbacksController < ApplicationController
  def process_successful_authorization
    inbox, already_exists = find_or_create_inbox

-    return redirect_to app_onboarding_inbox_setup_url(account_id: account_id) if return_to == 'onboarding'
-
    if already_exists
      redirect_to app_tiktok_inbox_settings_url(account_id: account_id, inbox_id: inbox.id)
    else
@@ -129,10 +127,6 @@ class Tiktok::CallbacksController < ApplicationController
    @account_id ||= verify_tiktok_token(params[:state])
  end

-  def return_to
-    tiktok_token_return_to(params[:state])
-  end
-
  def account
    @account ||= Account.find(account_id)
  end
@@ -4,21 +4,21 @@ module Instagram::IntegrationHelper
  # Generates a signed JWT token for Instagram integration
  #
  # @param account_id [Integer] The account ID to encode in the token
-  # @param return_to [String, nil] Optional onboarding return hint
  # @return [String, nil] The encoded JWT token or nil if client secret is missing
-  def generate_instagram_token(account_id, return_to = nil)
+  def generate_instagram_token(account_id)
    return if client_secret.blank?

-    JWT.encode(token_payload(account_id, return_to), client_secret, 'HS256')
+    JWT.encode(token_payload(account_id), client_secret, 'HS256')
  rescue StandardError => e
    Rails.logger.error("Failed to generate Instagram token: #{e.message}")
    nil
  end

-  def token_payload(account_id, return_to = nil)
-    payload = { sub: account_id, iat: Time.current.to_i }
-    payload[:return_to] = return_to if return_to.present?
-    payload
+  def token_payload(account_id)
+    {
+      sub: account_id,
+      iat: Time.current.to_i
+    }
  end

  # Verifies and decodes a Instagram JWT token
@@ -28,14 +28,7 @@ module Instagram::IntegrationHelper
  def verify_instagram_token(token)
    return if token.blank? || client_secret.blank?

-    decode_token(token, client_secret)&.dig('sub')
-  end
-
-  # Reads the onboarding return hint from a Instagram JWT token, if present.
-  def instagram_token_return_to(token)
-    return if token.blank? || client_secret.blank?
-
-    decode_token(token, client_secret)&.dig('return_to')
+    decode_token(token, client_secret)
  end

  private
@@ -48,7 +41,7 @@ module Instagram::IntegrationHelper
    JWT.decode(token, secret, true, {
                 algorithm: 'HS256',
                 verify_expiration: true
-               }).first
+               }).first['sub']
  rescue StandardError => e
    Rails.logger.error("Unexpected error verifying Instagram token: #{e.message}")
    nil
@@ -45,16 +45,9 @@ module PortalHelper
    theme.present? && theme != 'system' ? "?theme=#{theme}" : ''
  end

-  def portal_query_string(theme, is_plain_layout_enabled)
-    query_params = {}
-    query_params[:theme] = theme if theme.present? && theme != 'system'
-    query_params[:show_plain_layout] = true if is_plain_layout_enabled
-    query_params.present? ? "?#{query_params.to_query}" : ''
-  end
-
  def generate_home_link(portal_slug, portal_locale, theme, is_plain_layout_enabled)
    if is_plain_layout_enabled
-      "/hc/#{portal_slug}/#{portal_locale}#{portal_query_string(theme, is_plain_layout_enabled)}"
+      "/hc/#{portal_slug}/#{portal_locale}#{theme_query_string(theme)}"
    else
      "/hc/#{portal_slug}/#{portal_locale}"
    end
@@ -68,7 +61,7 @@ module PortalHelper
    is_plain_layout_enabled = params[:is_plain_layout_enabled]

    if is_plain_layout_enabled
-      "/hc/#{portal_slug}/#{category_locale}/categories/#{category_slug}#{portal_query_string(theme, is_plain_layout_enabled)}"
+      "/hc/#{portal_slug}/#{category_locale}/categories/#{category_slug}#{theme_query_string(theme)}"
    else
      "/hc/#{portal_slug}/#{category_locale}/categories/#{category_slug}"
    end
@@ -76,7 +69,7 @@ module PortalHelper

  def generate_article_link(portal_slug, article_slug, theme, is_plain_layout_enabled)
    if is_plain_layout_enabled
-      "/hc/#{portal_slug}/articles/#{article_slug}#{portal_query_string(theme, is_plain_layout_enabled)}"
+      "/hc/#{portal_slug}/articles/#{article_slug}#{theme_query_string(theme)}"
    else
      "/hc/#{portal_slug}/articles/#{article_slug}"
    end
@@ -2,12 +2,11 @@ module Tiktok::IntegrationHelper
  # Generates a signed JWT token for Tiktok integration
  #
  # @param account_id [Integer] The account ID to encode in the token
-  # @param return_to [String, nil] Optional onboarding return hint
  # @return [String, nil] The encoded JWT token or nil if client secret is missing
-  def generate_tiktok_token(account_id, return_to = nil)
+  def generate_tiktok_token(account_id)
    return if client_secret.blank?

-    JWT.encode(token_payload(account_id, return_to), client_secret, 'HS256')
+    JWT.encode(token_payload(account_id), client_secret, 'HS256')
  rescue StandardError => e
    Rails.logger.error("Failed to generate TikTok token: #{e.message}")
    nil
@@ -20,14 +19,7 @@ module Tiktok::IntegrationHelper
  def verify_tiktok_token(token)
    return if token.blank? || client_secret.blank?

-    decode_token(token, client_secret)&.dig('sub')
-  end
-
-  # Reads the onboarding return hint from a Tiktok JWT token, if present.
-  def tiktok_token_return_to(token)
-    return if token.blank? || client_secret.blank?
-
-    decode_token(token, client_secret)&.dig('return_to')
+    decode_token(token, client_secret)
  end

  private
@@ -36,17 +28,18 @@ module Tiktok::IntegrationHelper
    @client_secret ||= GlobalConfigService.load('TIKTOK_APP_SECRET', nil)
  end

-  def token_payload(account_id, return_to = nil)
-    payload = { sub: account_id, iat: Time.current.to_i }
-    payload[:return_to] = return_to if return_to.present?
-    payload
+  def token_payload(account_id)
+    {
+      sub: account_id,
+      iat: Time.current.to_i
+    }
  end

  def decode_token(token, secret)
    JWT.decode(token, secret, true, {
                 algorithm: 'HS256',
                 verify_expiration: true
-               }).first
+               }).first['sub']
  rescue StandardError => e
    Rails.logger.error("Unexpected error verifying Tiktok token: #{e.message}")
    nil
@@ -1,45 +0,0 @@
-/* global axios */
-import ApiClient from '../../ApiClient';
-
-class WhatsappCallsAPI extends ApiClient {
-  constructor() {
-    super('whatsapp_calls', { accountScoped: true });
-  }
-
-  show(callId) {
-    return axios.get(`${this.url}/${callId}`).then(r => r.data);
-  }
-
-  initiate(conversationId, sdpOffer) {
-    return axios
-      .post(`${this.url}/initiate`, {
-        conversation_id: conversationId,
-        sdp_offer: sdpOffer,
-      })
-      .then(r => r.data);
-  }
-
-  accept(callId, sdpAnswer) {
-    return axios
-      .post(`${this.url}/${callId}/accept`, { sdp_answer: sdpAnswer })
-      .then(r => r.data);
-  }
-
-  reject(callId) {
-    return axios.post(`${this.url}/${callId}/reject`).then(r => r.data);
-  }
-
-  terminate(callId) {
-    return axios.post(`${this.url}/${callId}/terminate`).then(r => r.data);
-  }
-
-  uploadRecording(callId, blob, filename = 'call-recording.webm') {
-    const formData = new FormData();
-    formData.append('recording', blob, filename);
-    return axios
-      .post(`${this.url}/${callId}/upload_recording`, formData)
-      .then(r => r.data);
-  }
-}
-
-export default new WhatsappCallsAPI();
@@ -35,9 +35,8 @@ class ContactAPI extends ApiClient {
    return axios.patch(`${this.url}/${id}?include_contact_inboxes=false`, data);
  }

-  getConversations(contactId, { inboxId } = {}) {
-    const params = inboxId ? { inbox_id: inboxId } : {};
-    return axios.get(`${this.url}/${contactId}/conversations`, { params });
+  getConversations(contactId) {
+    return axios.get(`${this.url}/${contactId}/conversations`);
  }

  getContactableInboxes(contactId) {
@@ -48,10 +47,9 @@ class ContactAPI extends ApiClient {
    return axios.get(`${this.url}/${contactId}/labels`);
  }

-  initiateCall(contactId, inboxId, conversationId = null) {
+  initiateCall(contactId, inboxId) {
    return axios.post(`${this.url}/${contactId}/call`, {
      inbox_id: inboxId,
-      conversation_id: conversationId,
    });
  }

@@ -87,13 +87,6 @@ class ArticlesAPI extends PortalsAPI {
    );
  }

-  bulkUpdateCategory({ portalSlug, articleIds, categoryId }) {
-    return axios.patch(
-      `${this.url}/${portalSlug}/articles/bulk_actions/update_category`,
-      { ids: articleIds, category_id: categoryId }
-    );
-  }
-
  bulkDelete({ portalSlug, articleIds }) {
    return axios.delete(
      `${this.url}/${portalSlug}/articles/bulk_actions/delete_articles`,
@@ -12,7 +12,6 @@ export const buildCreatePayload = ({
  bccEmails = '',
  toEmails = '',
  templateParams,
-  isVoiceMessage = false,
 }) => {
  let payload;
  if (files && files.length !== 0) {
@@ -34,9 +33,6 @@ export const buildCreatePayload = ({
    if (contentAttributes) {
      payload.append('content_attributes', JSON.stringify(contentAttributes));
    }
-    if (isVoiceMessage) {
-      payload.append('is_voice_message', true);
-    }
  } else {
    payload = {
      content: message,
@@ -68,7 +64,6 @@ class MessageApi extends ApiClient {
    bccEmails = '',
    toEmails = '',
    templateParams,
-    isVoiceMessage = false,
  }) {
    return axios({
      method: 'post',
@@ -83,7 +78,6 @@ class MessageApi extends ApiClient {
        bccEmails,
        toEmails,
        templateParams,
-        isVoiceMessage,
      }),
    });
  }
@@ -52,14 +52,6 @@ class Inboxes extends CacheEnabledApiClient {
  resetSecret(inboxId) {
    return axios.post(`${this.url}/${inboxId}/reset_secret`);
  }
-
-  enableWhatsappCalling(inboxId) {
-    return axios.post(`${this.url}/${inboxId}/enable_whatsapp_calling`);
-  }
-
-  disableWhatsappCalling(inboxId) {
-    return axios.post(`${this.url}/${inboxId}/disable_whatsapp_calling`);
-  }
 }

 export default new Inboxes();
@@ -1,14 +0,0 @@
-/* global axios */
-import ApiClient from './ApiClient';
-
-class OnboardingAPI extends ApiClient {
-  constructor() {
-    super('onboarding', { accountScoped: true });
-  }
-
-  update(data) {
-    return axios.patch(this.url, data);
-  }
-}
-
-export default new OnboardingAPI();
@@ -153,33 +153,4 @@ describe('#PortalAPI', () => {
      );
    });
  });
-  describe('API calls', () => {
-    const originalAxios = window.axios;
-    const axiosMock = {
-      post: vi.fn(() => Promise.resolve()),
-      get: vi.fn(() => Promise.resolve()),
-      patch: vi.fn(() => Promise.resolve()),
-      delete: vi.fn(() => Promise.resolve()),
-    };
-
-    beforeEach(() => {
-      window.axios = axiosMock;
-    });
-
-    afterEach(() => {
-      window.axios = originalAxios;
-    });
-
-    it('#bulkUpdateCategory', () => {
-      articlesAPI.bulkUpdateCategory({
-        portalSlug: 'room-rental',
-        articleIds: [1, 2, 3],
-        categoryId: 7,
-      });
-      expect(axiosMock.patch).toHaveBeenCalledWith(
-        '/api/v1/portals/room-rental/articles/bulk_actions/update_category',
-        { ids: [1, 2, 3], category_id: 7 }
-      );
-    });
-  });
 });
@@ -41,8 +41,7 @@ describe('#ContactsAPI', () => {
    it('#getConversations', () => {
      contactAPI.getConversations(1);
      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/contacts/1/conversations',
-        { params: {} }
+        '/api/v1/contacts/1/conversations'
      );
    });

@@ -83,29 +83,5 @@ describe('#ConversationAPI', () => {
        template_params: undefined,
      });
    });
-
-    it('appends is_voice_message when isVoiceMessage is true', () => {
-      const formPayload = buildCreatePayload({
-        message: 'voice message',
-        echoId: 42,
-        isPrivate: false,
-        files: [new Blob(['audio-data'], { type: 'audio/ogg' })],
-        isVoiceMessage: true,
-      });
-      expect(formPayload).toBeInstanceOf(FormData);
-      expect(formPayload.get('is_voice_message')).toEqual('true');
-    });
-
-    it('does not append is_voice_message when isVoiceMessage is false', () => {
-      const formPayload = buildCreatePayload({
-        message: 'regular audio',
-        echoId: 43,
-        isPrivate: false,
-        files: [new Blob(['audio-data'], { type: 'audio/ogg' })],
-        isVoiceMessage: false,
-      });
-      expect(formPayload).toBeInstanceOf(FormData);
-      expect(formPayload.get('is_voice_message')).toBeNull();
-    });
  });
 });
@@ -49,7 +49,6 @@ const emit = defineEmits(['edit', 'delete']);
 const { t } = useI18n();

 const STATUS_COMPLETED = 'completed';
-const STATUS_PROCESSING = 'processing';

 const { formatMessage } = useMessageFormatter();

@@ -69,15 +68,9 @@ const campaignStatus = computed(() => {
      : t('CAMPAIGN.LIVE_CHAT.CARD.STATUS.DISABLED');
  }

-  if (props.status === STATUS_COMPLETED) {
-    return t('CAMPAIGN.SMS.CARD.STATUS.COMPLETED');
-  }
-
-  if (props.status === STATUS_PROCESSING) {
-    return t('CAMPAIGN.SMS.CARD.STATUS.PROCESSING');
-  }
-
-  return t('CAMPAIGN.SMS.CARD.STATUS.SCHEDULED');
+  return props.status === STATUS_COMPLETED
+    ? t('CAMPAIGN.SMS.CARD.STATUS.COMPLETED')
+    : t('CAMPAIGN.SMS.CARD.STATUS.SCHEDULED');
 });

 const inboxName = computed(() => props.inbox?.name || '');
@@ -1,48 +1,34 @@
 <script setup>
-import { computed, ref } from 'vue';
+import { ref } from 'vue';
 import { useI18n } from 'vue-i18n';

 import Button from 'dashboard/components-next/button/Button.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
-import { usePolicy } from 'dashboard/composables/usePolicy';

 const emit = defineEmits(['add', 'import', 'export']);

 const { t } = useI18n();
-const { checkPermissions } = usePolicy();

-const contactMenuItems = computed(() => [
+const contactMenuItems = [
  {
    label: t('CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.ADD_CONTACT'),
    action: 'add',
    value: 'add',
    icon: 'i-lucide-plus',
  },
-  ...(checkPermissions(['administrator', 'contact_manage'])
-    ? [
-        {
-          label: t(
-            'CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.EXPORT_CONTACT'
-          ),
-          action: 'export',
-          value: 'export',
-          icon: 'i-lucide-upload',
-        },
-      ]
-    : []),
-  ...(checkPermissions(['administrator', 'contact_manage'])
-    ? [
-        {
-          label: t(
-            'CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.IMPORT_CONTACT'
-          ),
-          action: 'import',
-          value: 'import',
-          icon: 'i-lucide-download',
-        },
-      ]
-    : []),
-]);
+  {
+    label: t('CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.EXPORT_CONTACT'),
+    action: 'export',
+    value: 'export',
+    icon: 'i-lucide-upload',
+  },
+  {
+    label: t('CONTACTS_LAYOUT.HEADER.ACTIONS.CONTACT_CREATION.IMPORT_CONTACT'),
+    action: 'import',
+    value: 'import',
+    icon: 'i-lucide-download',
+  },
+];
 const showActionsDropdown = ref(false);

 const handleContactAction = ({ action }) => {
@@ -3,20 +3,10 @@ import { computed, ref, useAttrs } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useRoute, useRouter } from 'vue-router';
 import { useMapGetter, useStore } from 'dashboard/composables/store';
-import {
-  isVoiceCallEnabled,
-  getVoiceCallProvider,
-  VOICE_CALL_PROVIDERS,
-} from 'dashboard/helper/inbox';
-import {
-  VOICE_CALL_DIRECTION,
-  VOICE_CALL_OUTBOUND_INIT_STATUS,
-} from 'dashboard/components-next/message/constants';
+import { isVoiceCallEnabled } from 'dashboard/helper/inbox';
 import { useAlert } from 'dashboard/composables';
 import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
 import { useCallsStore } from 'dashboard/stores/calls';
-import { useWhatsappCallSession } from 'dashboard/composables/useWhatsappCallSession';
-import ContactAPI from 'dashboard/api/contacts';

 import Button from 'dashboard/components-next/button/Button.vue';
 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
@@ -24,9 +14,6 @@ import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
 const props = defineProps({
  phone: { type: String, default: '' },
  contactId: { type: [String, Number], required: true },
-  // When set, the WhatsApp call continues in this conversation (matching the
-  // header button) instead of looking up the contact's most recent one.
-  conversationId: { type: [String, Number], default: null },
  label: { type: String, default: '' },
  icon: { type: [String, Object, Function], default: '' },
  size: { type: String, default: 'sm' },
@@ -43,7 +30,6 @@ const { t } = useI18n();

 const dialogRef = ref(null);

-const callsStore = useCallsStore();
 const inboxesList = useMapGetter('inboxes/getInboxes');
 const contactsUiFlags = useMapGetter('contacts/getUIFlags');

@@ -52,22 +38,13 @@ const voiceInboxes = computed(() =>
 );
 const hasVoiceInboxes = computed(() => voiceInboxes.value.length > 0);

+// Unified behavior: hide when no phone
 const shouldRender = computed(() => hasVoiceInboxes.value && !!props.phone);

 const isInitiatingCall = computed(() => {
  return contactsUiFlags.value?.isInitiatingCall || false;
 });

-// Mirror the conversation-header button: block a new call whenever any provider
-// call is already active or ringing, otherwise starting a WhatsApp call here
-// would leave a still-live Twilio (or other) session with no visible control.
-const isCallButtonDisabled = computed(
-  () =>
-    callsStore.hasActiveCall ||
-    callsStore.hasIncomingCall ||
-    isInitiatingCall.value
-);
-
 const navigateToConversation = conversationId => {
  const accountId = route.params.accountId;
  if (conversationId && accountId) {
@@ -81,96 +58,23 @@ const navigateToConversation = conversationId => {
  }
 };

-const whatsappCallSession = useWhatsappCallSession();
-
-// Find the most recent open conversation for this contact in the picked inbox.
-// WhatsApp /initiate is conversation-scoped (unlike Twilio's contact-scoped path).
-// Pass inboxId so the BE applies the filter before the 20-row cap — without it,
-// contacts whose latest WhatsApp conversation falls outside the 20 most recent
-// across all inboxes would be treated as having no conversation.
-const findWhatsappConversationId = async inboxId => {
-  const { data } = await ContactAPI.getConversations(props.contactId, {
-    inboxId,
-  });
-  const conversations = data?.payload || [];
-  const match = [...conversations].sort(
-    (a, b) => (b.last_activity_at || 0) - (a.last_activity_at || 0)
-  )[0];
-  return match?.id || null;
-};
-
-const startWhatsappCall = async (inboxId, conversationIdHint) => {
-  // WhatsApp /initiate is conversation-scoped, so we must hand it a
-  // conversation. Use the caller's hint when given (in-conversation flow);
-  // otherwise pick the most recent one in the inbox.
-  const conversationId =
-    conversationIdHint || (await findWhatsappConversationId(inboxId));
-  if (!conversationId) {
-    useAlert(t('CONTACT_PANEL.CALL_FAILED'));
-    return;
-  }
-
-  const response =
-    await whatsappCallSession.initiateOutboundCall(conversationId);
-  // The composable returns { status: 'locked' } when an init is already in
-  // flight or a call is already active; treat that as a soft no-op rather than
-  // claiming success.
-  if (response?.status === VOICE_CALL_OUTBOUND_INIT_STATUS.LOCKED) return;
-  if (!response?.id) {
-    // Permission template path returns no call id. Mirror the header button and
-    // surface whether the request was just sent or is already pending instead of
-    // claiming the call started. The permission message lands in the
-    // conversation, so still navigate there.
-    const messageKey =
-      response?.status === VOICE_CALL_OUTBOUND_INIT_STATUS.PERMISSION_PENDING
-        ? 'CONTACT_PANEL.WHATSAPP_CALL_PERMISSION_PENDING'
-        : 'CONTACT_PANEL.WHATSAPP_CALL_PERMISSION_REQUESTED';
-    useAlert(t(messageKey));
-    navigateToConversation(conversationId);
-    return;
-  }
-
-  // Stay non-active until the connect cable event arrives — flipping to active
-  // here would start the duration timer before the contact picks up.
-  callsStore.addCall({
-    callSid: response.call_id,
-    callId: response.id,
-    conversationId,
-    inboxId,
-    callDirection: VOICE_CALL_DIRECTION.OUTBOUND,
-    provider: VOICE_CALL_PROVIDERS.WHATSAPP,
-  });
-
-  useAlert(t('CONTACT_PANEL.CALL_INITIATED'));
-  navigateToConversation(conversationId);
-};
-
-const startCall = async (inboxId, conversationIdHint = null) => {
-  if (isCallButtonDisabled.value) return;
-
-  const inbox = (inboxesList.value || []).find(i => i.id === inboxId);
-  if (getVoiceCallProvider(inbox) === VOICE_CALL_PROVIDERS.WHATSAPP) {
-    try {
-      await startWhatsappCall(inboxId, conversationIdHint);
-    } catch (error) {
-      useAlert(error?.message || t('CONTACT_PANEL.CALL_FAILED'));
-    }
-    return;
-  }
+const startCall = async inboxId => {
+  if (isInitiatingCall.value) return;

  try {
    const response = await store.dispatch('contacts/initiateCall', {
      contactId: props.contactId,
      inboxId,
-      conversationId: conversationIdHint,
    });
    const { call_sid: callSid, conversation_id: conversationId } = response;

+    // Add call to store immediately so widget shows
+    const callsStore = useCallsStore();
    callsStore.addCall({
      callSid,
      conversationId,
      inboxId,
-      callDirection: VOICE_CALL_DIRECTION.OUTBOUND,
+      callDirection: 'outbound',
    });

    useAlert(t('CONTACT_PANEL.CALL_INITIATED'));
@@ -182,22 +86,6 @@ const startCall = async (inboxId, conversationIdHint = null) => {
 };

 const onClick = async () => {
-  // In conversation context, only stay in this conversation if its inbox is
-  // itself voice-capable (works the same for Twilio and WhatsApp). For
-  // non-voice channels (email, web, …) fall back to the picker so the call
-  // goes out via a voice inbox.
-  if (props.conversationId) {
-    const conversation = store.getters.getConversationById(
-      props.conversationId
-    );
-    const conversationInbox = (inboxesList.value || []).find(
-      i => i.id === conversation?.inbox_id
-    );
-    if (conversationInbox && isVoiceCallEnabled(conversationInbox)) {
-      await startCall(conversationInbox.id, props.conversationId);
-      return;
-    }
-  }
  if (voiceInboxes.value.length > 1) {
    dialogRef.value?.open();
    return;
@@ -218,7 +106,7 @@ const onPickInbox = async inbox => {
      v-if="shouldRender"
      v-tooltip.top-end="tooltipLabel || null"
      v-bind="attrs"
-      :disabled="isCallButtonDisabled"
+      :disabled="isInitiatingCall"
      :is-loading="isInitiatingCall"
      :label="label"
      :icon="icon"
@@ -142,26 +142,28 @@ watch(

 <style lang="scss" scoped>
 .editor-wrapper {
-  :deep(.ProseMirror-menubar-wrapper) {
-    .ProseMirror.ProseMirror-woot-style {
-      p {
-        @apply first:mt-0 !important;
-      }
+  ::v-deep {
+    .ProseMirror-menubar-wrapper {
+      .ProseMirror.ProseMirror-woot-style {
+        p {
+          @apply first:mt-0 !important;
+        }

-      .empty-node {
-        @apply m-0 !important;
+        .empty-node {
+          @apply m-0 !important;

-        &::before {
-          @apply text-n-slate-11 dark:text-n-slate-11;
+          &::before {
+            @apply text-n-slate-11 dark:text-n-slate-11;
+          }
        }
      }
-    }

-    .ProseMirror-menubar {
-      width: fit-content !important;
-      position: relative !important;
-      top: unset !important;
-      @apply ltr:left-[-0.188rem] rtl:right-[-0.188rem] !important;
+      .ProseMirror-menubar {
+        width: fit-content !important;
+        position: relative !important;
+        top: unset !important;
+        @apply ltr:left-[-0.188rem] rtl:right-[-0.188rem] !important;
+      }
    }
  }
 }
@@ -145,43 +145,45 @@ const handleCreateArticle = event => {
 </template>

 <style lang="scss" scoped>
-:deep(.ProseMirror .empty-node::before) {
-  @apply text-n-slate-10 text-base;
-}
-
-:deep(.ProseMirror-menubar-wrapper) {
-  .ProseMirror-woot-style {
-    @apply min-h-[15rem] max-h-full;
+::v-deep {
+  .ProseMirror .empty-node::before {
+    @apply text-n-slate-10 text-base;
  }
-}

-:deep(.ProseMirror-menubar) {
-  display: none; // Hide by default
-}
-
-:deep(.editor-root .has-selection) {
-  .ProseMirror-menubar:not(:has(*)) {
-    display: none !important;
+  .ProseMirror-menubar-wrapper {
+    .ProseMirror-woot-style {
+      @apply min-h-[15rem] max-h-full;
+    }
  }

  .ProseMirror-menubar {
-    @apply rounded-lg !px-3 !py-1.5 z-50 bg-n-background items-center gap-4 ml-0 mb-0 shadow-md outline outline-1 outline-n-weak;
-    display: flex;
-    top: var(--selection-top, auto) !important;
-    left: var(--selection-left, 0) !important;
-    width: fit-content !important;
-    position: absolute !important;
+    display: none; // Hide by default
+  }

-    .ProseMirror-menuitem {
-      @apply ltr:mr-0 rtl:ml-0 size-4 flex items-center;
-
-      .ProseMirror-icon {
-        @apply p-0.5 flex-shrink-0 ltr:mr-2 rtl:ml-2;
-      }
+  .editor-root .has-selection {
+    .ProseMirror-menubar:not(:has(*)) {
+      display: none !important;
    }

-    .ProseMirror-menu-active {
-      @apply bg-n-slate-3;
+    .ProseMirror-menubar {
+      @apply rounded-lg !px-3 !py-1.5 z-50 bg-n-background items-center gap-4 ml-0 mb-0 shadow-md outline outline-1 outline-n-weak;
+      display: flex;
+      top: var(--selection-top, auto) !important;
+      left: var(--selection-left, 0) !important;
+      width: fit-content !important;
+      position: absolute !important;
+
+      .ProseMirror-menuitem {
+        @apply ltr:mr-0 rtl:ml-0 size-4 flex items-center;
+
+        .ProseMirror-icon {
+          @apply p-0.5 flex-shrink-0 ltr:mr-2 rtl:ml-2;
+        }
+      }
+
+      .ProseMirror-menu-active {
+        @apply bg-n-slate-3;
+      }
    }
  }
 }
@@ -2,7 +2,6 @@
 import { ref, computed, watch } from 'vue';
 import { useRouter, useRoute } from 'vue-router';
 import { useI18n } from 'vue-i18n';
-import { OnClickOutside } from '@vueuse/components';
 import { useMapGetter } from 'dashboard/composables/store.js';
 import { useConfig } from 'dashboard/composables/useConfig';
 import { ARTICLE_TABS, CATEGORY_ALL } from 'dashboard/helper/portalHelper';
@@ -19,7 +18,6 @@ import ArticleEmptyState from 'dashboard/components-next/HelpCenter/EmptyState/A
 import BulkSelectBar from 'dashboard/components-next/captain/assistant/BulkSelectBar.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
-import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
 import BulkTranslateDialog from './BulkTranslateDialog.vue';

 const props = defineProps({
@@ -64,7 +62,6 @@ const isFeatureEnabledonAccount = useMapGetter(

 const selectedArticleIds = ref(new Set());
 const deleteConfirmDialogRef = ref(null);
-const isCategoryMenuOpen = ref(false);

 const { isEnterprise } = useConfig();

@@ -224,34 +221,6 @@ const bulkUpdateStatus = async status => {
  }
 };

-const categoryMenuItems = computed(() =>
-  props.categories.map(category => ({
-    label: category.name,
-    value: category.id,
-    action: 'move',
-    emoji: category.icon,
-  }))
-);
-
-const handleBulkUpdateCategory = async ({ value }) => {
-  isCategoryMenuOpen.value = false;
-  try {
-    await articlesAPI.bulkUpdateCategory({
-      portalSlug: route.params.portalSlug,
-      articleIds: [...selectedArticleIds.value],
-      categoryId: value,
-    });
-    onBulkActionSuccess(
-      t('HELP_CENTER.ARTICLES_PAGE.BULK_ACTIONS.CATEGORY_SUCCESS')
-    );
-  } catch (error) {
-    useAlert(
-      error?.message ||
-        t('HELP_CENTER.ARTICLES_PAGE.BULK_ACTIONS.CATEGORY_ERROR')
-    );
-  }
-};
-
 const confirmBulkDelete = () => {
  deleteConfirmDialogRef.value?.open();
 };
@@ -371,30 +340,6 @@ watch(
                  class="[&>span:nth-child(2)]:hidden sm:[&>span:nth-child(2)]:inline w-fit"
                  @click="bulkUpdateStatus('archived')"
                />
-                <div v-if="categoryMenuItems.length" class="relative group">
-                  <OnClickOutside @trigger="isCategoryMenuOpen = false">
-                    <Button
-                      sm
-                      faded
-                      slate
-                      icon="i-lucide-folder-input"
-                      :label="
-                        t(
-                          'HELP_CENTER.ARTICLES_PAGE.BULK_ACTIONS.MOVE_TO_CATEGORY'
-                        )
-                      "
-                      class="[&>span:nth-child(2)]:hidden sm:[&>span:nth-child(2)]:inline w-fit"
-                      @click="isCategoryMenuOpen = !isCategoryMenuOpen"
-                    />
-                    <DropdownMenu
-                      v-if="isCategoryMenuOpen"
-                      :menu-items="categoryMenuItems"
-                      show-search
-                      class="right-0 w-48 mt-2 top-full max-h-60"
-                      @action="handleBulkUpdateCategory"
-                    />
-                  </OnClickOutside>
-                </div>
                <Button
                  v-if="isTranslationAvailable"
                  sm
@@ -202,7 +202,7 @@ defineExpose({ state, isSubmitDisabled });
                size="sm"
                type="button"
                :icon="!state.icon ? 'i-lucide-smile-plus' : ''"
-                class="!h-[2.38rem] !w-[2.375rem] absolute top-[2rem] !outline-none !rounded-[0.438rem] border-0 ltr:left-px rtl:right-px ltr:!rounded-r-none rtl:!rounded-l-none"
+                class="!h-[2.4rem] !w-[2.375rem] absolute top-[1.94rem] !outline-none !rounded-[0.438rem] border-0 ltr:left-px rtl:right-px ltr:!rounded-r-none rtl:!rounded-l-none"
                @click="isEmojiPickerOpen = !isEmojiPickerOpen"
              />
              <EmojiInput
@@ -32,11 +32,7 @@ const modelValue = defineModel({ type: Boolean, default: false });
        <span class="text-heading-3 text-n-slate-12">
          {{ header }}
        </span>
-        <template v-if="hideToggle">
-          <slot name="hiddenToggle">
-            <div class="size-2" />
-          </slot>
-        </template>
+        <div v-if="hideToggle" class="size-2" />
        <ToggleSwitch v-else v-model="modelValue" />
      </div>
      <span v-if="description" class="text-body-main text-n-slate-11">
@@ -1,4 +1,5 @@
 <script setup>
+import { defineProps } from 'vue';
 import { useI18n } from 'vue-i18n';

 import Icon from 'dashboard/components-next/icon/Icon.vue';
@@ -1,179 +0,0 @@
-<script setup>
-import CallCard from './CallCard.vue';
-import { VOICE_CALL_DIRECTION } from 'dashboard/components-next/message/constants';
-import { VOICE_CALL_PROVIDERS } from 'dashboard/helper/inbox';
-
-const whatsappCall = {
-  callSid: 'wamid.HBgM',
-  conversationId: 1234,
-  provider: VOICE_CALL_PROVIDERS.WHATSAPP,
-};
-
-const twilioCall = {
-  callSid: 'CA1234567890',
-  conversationId: 1234,
-};
-
-const richCallInfo = {
-  contactName: 'John Does',
-  phoneNumber: '+1 412 245 0242',
-  inboxName: 'Customer support',
-  location: 'San Francisco, United States',
-  countryFlag: '\u{1F1FA}\u{1F1F8}',
-  hasLocation: true,
-  avatar:
-    'https://app.chatwoot.com/rails/active_storage/representations/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBd3FodGc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--d218a325af0ef45061eefd352f8efb9ac84275e8/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaDdCem9MWm05eWJXRjBTU0lKYW5CbFp3WTZCa1ZVT2hOeVpYTnBlbVZmZEc5ZlptbHNiRnNIYVFINk1BPT0iLCJleHAiOm51bGwsInB1ciI6InZhcmlhdGlvbiJ9fQ==--533c3ad7218e24c4b0e8f8959dc1953ce1d279b9/1707423736896.jpeg',
-};
-
-// Falls back to inbox name when neither city nor country is on the contact.
-const noLocationCallInfo = {
-  contactName: 'Anonymous Lead',
-  phoneNumber: '+44 20 7916 0428',
-  inboxName: 'Sales',
-  location: 'Sales',
-  countryFlag: '',
-  hasLocation: false,
-  avatar: '',
-};
-
-// Truncation regression check — both contact name and location should ellipsize.
-const longCallInfo = {
-  contactName: 'Aleksandra Konstantinopolskaya',
-  phoneNumber: '+49 30 911890',
-  inboxName: 'Customer support',
-  location:
-    'Friedrichshain-Kreuzberg, Federal Republic of Germany (Deutschland)',
-  countryFlag: '\u{1F1E9}\u{1F1EA}',
-  hasLocation: true,
-  avatar: '',
-};
-
-const unknownCallerInfo = {
-  contactName: 'Unknown caller',
-  phoneNumber: '',
-  inboxName: 'Customer support',
-  location: 'Customer support',
-  countryFlag: '',
-  hasLocation: false,
-  avatar: '',
-};
-
-const log =
-  (label, ...args) =>
-  () => {
-    // eslint-disable-next-line no-console
-    console.log(`[CallCard.story] ${label}`, ...args);
-  };
-</script>
-
-<template>
-  <Story
-    title="Components/Call/CallCard"
-    :layout="{ type: 'grid', width: '400px' }"
-  >
-    <Variant title="Incoming · WhatsApp">
-      <CallCard
-        :call="whatsappCall"
-        :call-info="richCallInfo"
-        :state="VOICE_CALL_DIRECTION.INCOMING"
-        @accept="log('accept')"
-        @reject="log('reject')"
-        @go-to-conversation="log('goToConversation')"
-      />
-    </Variant>
-
-    <Variant title="Incoming · Twilio (no flag)">
-      <CallCard
-        :call="twilioCall"
-        :call-info="noLocationCallInfo"
-        :state="VOICE_CALL_DIRECTION.INCOMING"
-        @accept="log('accept')"
-        @reject="log('reject')"
-        @go-to-conversation="log('goToConversation')"
-      />
-    </Variant>
-
-    <Variant title="Outgoing · WhatsApp ringing">
-      <CallCard
-        :call="whatsappCall"
-        :call-info="richCallInfo"
-        :state="VOICE_CALL_DIRECTION.OUTGOING"
-        @reject="log('reject')"
-        @go-to-conversation="log('goToConversation')"
-      />
-    </Variant>
-
-    <Variant title="Ongoing · WhatsApp (mute visible, unmuted)">
-      <CallCard
-        :call="whatsappCall"
-        :call-info="richCallInfo"
-        :state="VOICE_CALL_DIRECTION.ONGOING"
-        duration="01:23"
-        :is-muted="false"
-        show-mute
-        @end="log('end')"
-        @toggle-mute="log('toggleMute')"
-        @go-to-conversation="log('goToConversation')"
-      />
-    </Variant>
-
-    <Variant title="Ongoing · WhatsApp muted">
-      <CallCard
-        :call="whatsappCall"
-        :call-info="richCallInfo"
-        :state="VOICE_CALL_DIRECTION.ONGOING"
-        duration="03:47"
-        is-muted
-        show-mute
-        @end="log('end')"
-        @toggle-mute="log('toggleMute')"
-        @go-to-conversation="log('goToConversation')"
-      />
-    </Variant>
-
-    <Variant title="Ongoing · Twilio (no mute control)">
-      <CallCard
-        :call="twilioCall"
-        :call-info="richCallInfo"
-        :state="VOICE_CALL_DIRECTION.ONGOING"
-        duration="00:42"
-        @end="log('end')"
-        @go-to-conversation="log('goToConversation')"
-      />
-    </Variant>
-
-    <Variant title="Incoming · Unknown caller">
-      <CallCard
-        :call="whatsappCall"
-        :call-info="unknownCallerInfo"
-        :state="VOICE_CALL_DIRECTION.INCOMING"
-        @accept="log('accept')"
-        @reject="log('reject')"
-        @go-to-conversation="log('goToConversation')"
-      />
-    </Variant>
-
-    <Variant title="Truncation · long name and location">
-      <CallCard
-        :call="whatsappCall"
-        :call-info="longCallInfo"
-        :state="VOICE_CALL_DIRECTION.INCOMING"
-        @accept="log('accept')"
-        @reject="log('reject')"
-        @go-to-conversation="log('goToConversation')"
-      />
-    </Variant>
-
-    <Variant title="Ongoing · no conversation link in footer">
-      <CallCard
-        :call="{ ...whatsappCall, conversationId: null }"
-        :call-info="richCallInfo"
-        :state="VOICE_CALL_DIRECTION.ONGOING"
-        duration="02:10"
-        show-mute
-        @end="log('end')"
-        @toggle-mute="log('toggleMute')"
-      />
-    </Variant>
-  </Story>
-</template>
@@ -1,242 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { VOICE_CALL_DIRECTION } from 'dashboard/components-next/message/constants';
-import { VOICE_CALL_PROVIDERS } from 'dashboard/helper/inbox';
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-
-const props = defineProps({
-  call: {
-    type: Object,
-    required: true,
-  },
-  callInfo: {
-    type: Object,
-    required: true,
-  },
-  // 'incoming' | 'outgoing' | 'ongoing'
-  state: {
-    type: String,
-    required: true,
-  },
-  duration: {
-    type: String,
-    default: '',
-  },
-  isMuted: {
-    type: Boolean,
-    default: false,
-  },
-  showMute: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-defineEmits([
-  'accept',
-  'reject',
-  'end',
-  'toggleMute',
-  'goToConversation',
-  'dismiss',
-]);
-
-const { t } = useI18n();
-
-const isOngoing = computed(() => props.state === VOICE_CALL_DIRECTION.ONGOING);
-const isIncoming = computed(
-  () => props.state === VOICE_CALL_DIRECTION.INCOMING
-);
-const isOutgoing = computed(
-  () => props.state === VOICE_CALL_DIRECTION.OUTGOING
-);
-
-const statusIcon = computed(() => {
-  if (isOngoing.value) return 'i-ph-phone-call-bold';
-  if (isOutgoing.value) return 'i-ph-phone-outgoing-bold';
-  return 'i-ph-phone-incoming-bold';
-});
-
-const statusLabel = computed(() => {
-  if (isOngoing.value) return t('CONVERSATION.VOICE_WIDGET.CALL_IN_PROGRESS');
-  if (isOutgoing.value) return t('CONVERSATION.VOICE_WIDGET.OUTGOING_CALL');
-  return t('CONVERSATION.VOICE_WIDGET.INCOMING_CALL');
-});
-
-const channelIcon = computed(() => {
-  if (props.call?.provider === VOICE_CALL_PROVIDERS.WHATSAPP)
-    return 'i-ri-whatsapp-fill';
-  return 'i-ph-phone-bold';
-});
-</script>
-
-<template>
-  <div
-    class="flex flex-col gap-2 pt-4 bg-n-solid-2/95 rounded-2xl shadow-xl outline outline-1 outline-n-strong backdrop-blur-md"
-    :class="call?.conversationId ? 'pb-2' : 'pb-4'"
-  >
-    <!-- Top section: status badge + location/inbox + duration -->
-    <div class="flex flex-col gap-3">
-      <div class="flex items-center gap-2 px-4">
-        <!-- Ongoing: status badge on left -->
-        <div v-if="isOngoing" class="flex items-center gap-1.5 shrink-0">
-          <Icon :icon="statusIcon" class="size-3.5 text-n-teal-9 shrink-0" />
-          <span class="text-xs font-medium text-n-teal-9 tracking-tight">
-            {{ statusLabel }}
-          </span>
-        </div>
-
-        <!-- Caller location (city, country) or fallback to channel + inbox name -->
-        <div class="flex items-center gap-1.5 min-w-0 flex-1">
-          <span
-            v-if="callInfo.hasLocation && callInfo.countryFlag"
-            class="text-sm leading-none shrink-0"
-          >
-            {{ callInfo.countryFlag }}
-          </span>
-          <Icon
-            v-else-if="!isOngoing"
-            :icon="channelIcon"
-            class="size-3.5 text-n-slate-10 shrink-0"
-          />
-          <span
-            class="text-xs font-medium text-n-slate-11 tracking-tight truncate"
-          >
-            {{ callInfo.location }}
-          </span>
-        </div>
-
-        <!-- Ongoing: duration on right -->
-        <p
-          v-if="isOngoing"
-          class="font-display text-base font-medium text-n-slate-11 shrink-0 mb-0 tabular-nums tracking-tight"
-        >
-          {{ duration }}
-        </p>
-        <!-- Incoming/Outgoing: status badge on right -->
-        <div v-else class="flex items-center gap-1.5 shrink-0">
-          <Icon :icon="statusIcon" class="size-3.5 text-n-teal-9 shrink-0" />
-          <span class="text-xs font-medium text-n-teal-9 tracking-tight">
-            {{ statusLabel }}
-          </span>
-          <!-- Dismiss: removes the notification from the UI without declining.
-               Incoming only — outgoing/ongoing calls are ended via the call
-               controls, not silently dismissed. -->
-          <NextButton
-            v-if="isIncoming"
-            v-tooltip.top="$t('CONVERSATION.VOICE_WIDGET.DISMISS_CALL')"
-            icon="i-ph-x-bold"
-            slate
-            ghost
-            xs
-            class="!rounded-full -my-1"
-            @click="$emit('dismiss')"
-          />
-        </div>
-      </div>
-
-      <!-- Main row: avatar + name/phone + actions -->
-      <div class="flex items-center gap-3 px-4">
-        <div class="shrink-0">
-          <Avatar
-            :src="callInfo.avatar"
-            :name="callInfo.contactName"
-            :size="40"
-          />
-        </div>
-        <div class="flex-1 min-w-0">
-          <p
-            class="font-display text-sm font-medium text-n-slate-12 truncate mb-0.5 tracking-tight leading-tight"
-          >
-            {{ callInfo.contactName }}
-          </p>
-          <p
-            v-if="callInfo.phoneNumber"
-            class="text-sm text-n-slate-11 truncate mb-0 tracking-tight leading-tight"
-          >
-            {{ callInfo.phoneNumber }}
-          </p>
-        </div>
-
-        <!-- Actions -->
-        <div class="flex items-center gap-2 shrink-0">
-          <!-- Mute toggle (WhatsApp ongoing only) -->
-          <NextButton
-            v-if="isOngoing && showMute"
-            v-tooltip.top="
-              isMuted
-                ? $t('CONVERSATION.VOICE_WIDGET.UNMUTE')
-                : $t('CONVERSATION.VOICE_WIDGET.MUTE')
-            "
-            :icon="
-              isMuted ? 'i-ph-microphone-slash-bold' : 'i-ph-microphone-bold'
-            "
-            :variant="isMuted ? 'solid' : 'faded'"
-            :color="isMuted ? 'amber' : 'teal'"
-            class="!rounded-full"
-            @click="$emit('toggleMute')"
-          />
-
-          <!-- Accept call (incoming only) -->
-          <NextButton
-            v-if="isIncoming"
-            v-tooltip.top="$t('CONVERSATION.VOICE_WIDGET.JOIN_CALL')"
-            icon="i-ph-phone-bold"
-            teal
-            class="!rounded-full"
-            @click="$emit('accept')"
-          />
-
-          <!-- Reject / end call (all states) -->
-          <NextButton
-            v-tooltip.top="
-              isOngoing
-                ? $t('CONVERSATION.VOICE_WIDGET.END_CALL')
-                : $t('CONVERSATION.VOICE_WIDGET.REJECT_CALL')
-            "
-            icon="i-ph-phone-x-bold"
-            ruby
-            class="!rounded-full rotate-[134deg]"
-            @click="isOngoing ? $emit('end') : $emit('reject')"
-          />
-        </div>
-      </div>
-    </div>
-
-    <!-- Footer: go to conversation thread -->
-    <NextButton
-      v-if="call?.conversationId"
-      slate
-      ghost
-      trailing-icon
-      class="!justify-between !px-2 !mx-2"
-      @click="$emit('goToConversation')"
-    >
-      <template #icon>
-        <span
-          class="flex items-center gap-1 text-n-slate-11 group-hover:text-n-slate-12"
-        >
-          <Icon
-            icon="i-ph-chat-circle-text-bold"
-            class="size-3.5 text-n-slate-11 shrink-0"
-          />
-          <span class="text-sm tracking-tight tabular-nums">
-            #{{ call.conversationId }}
-          </span>
-          <Icon
-            icon="i-ph-caret-right-bold"
-            class="size-3 text-n-slate-11 shrink-0"
-          />
-        </span>
-      </template>
-      <span
-        class="text-sm text-n-slate-11 tracking-tight group-hover:text-n-slate-12"
-      >
-        {{ $t('CONVERSATION.VOICE_WIDGET.GO_TO_CONVERSATION') }}
-      </span>
-    </NextButton>
-  </div>
-</template>
@@ -1,268 +0,0 @@
-<script setup>
-import { computed, onBeforeUnmount, ref, watch } from 'vue';
-import { useRoute, useRouter } from 'vue-router';
-import { useStore } from 'vuex';
-import { useCallSession } from 'dashboard/composables/useCallSession';
-import { setWhatsappCallMuted } from 'dashboard/composables/useWhatsappCallSession';
-import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
-import { VOICE_CALL_PROVIDERS } from 'dashboard/helper/inbox';
-import { VOICE_CALL_DIRECTION } from 'dashboard/components-next/message/constants';
-import WindowVisibilityHelper from 'dashboard/helper/AudioAlerts/WindowVisibilityHelper';
-import CallCard from 'dashboard/components-next/call/CallCard.vue';
-import countriesList from 'shared/constants/countries.js';
-
-const RINGTONE_URL = '/audio/dashboard/bell.mp3';
-
-const route = useRoute();
-const router = useRouter();
-const store = useStore();
-
-const {
-  activeCall,
-  incomingCalls,
-  hasActiveCall,
-  isJoining,
-  joinCall,
-  endCall: endCallSession,
-  rejectIncomingCall,
-  dismissCall,
-  formattedCallDuration,
-} = useCallSession();
-
-// Mute is currently WhatsApp-only — Twilio calls are mediated server-side and
-// don't expose a mic track on the browser side.
-const isMuted = ref(false);
-const isWhatsappActive = computed(
-  () => activeCall.value?.provider === VOICE_CALL_PROVIDERS.WHATSAPP
-);
-
-const primaryIncomingCall = computed(() =>
-  hasActiveCall.value ? null : incomingCalls.value[0] || null
-);
-
-const stackedIncomingCalls = computed(() =>
-  hasActiveCall.value ? incomingCalls.value : incomingCalls.value.slice(1)
-);
-
-const mainCardState = computed(() => {
-  if (hasActiveCall.value) return VOICE_CALL_DIRECTION.ONGOING;
-  const direction = primaryIncomingCall.value?.callDirection;
-  return direction === VOICE_CALL_DIRECTION.OUTBOUND
-    ? VOICE_CALL_DIRECTION.OUTGOING
-    : VOICE_CALL_DIRECTION.INCOMING;
-});
-
-// Stacked cards are always non-active (ringing) calls, so reflect each call's
-// real direction. An outbound call must render as OUTGOING — otherwise it shows
-// the incoming-only dismiss (✕) control and the agent could drop it locally
-// without terminating, leaving the customer ringing with no widget to end it.
-const stackedCardState = call =>
-  call?.callDirection === VOICE_CALL_DIRECTION.OUTBOUND
-    ? VOICE_CALL_DIRECTION.OUTGOING
-    : VOICE_CALL_DIRECTION.INCOMING;
-
-const toggleMute = () => {
-  isMuted.value = !isMuted.value;
-  setWhatsappCallMuted(isMuted.value);
-};
-
-watch(hasActiveCall, active => {
-  if (!active) isMuted.value = false;
-});
-
-// Convert ISO 3166-1 alpha-2 country code (e.g. "US") to its regional indicator
-// flag emoji. Returns empty string if the code is missing or malformed.
-const countryCodeToFlag = code => {
-  if (!code || code.length !== 2) return '';
-  const base = 0x1f1e6;
-  const offset = 'A'.charCodeAt(0);
-  return String.fromCodePoint(
-    ...code
-      .toUpperCase()
-      .split('')
-      .map(c => base + (c.charCodeAt(0) - offset))
-  );
-};
-
-const getCallInfo = call => {
-  const conversation = store.getters.getConversationById(call?.conversationId);
-  // Look up inbox from the call's own inboxId — the conversation can drop out
-  // of the Vuex store when the user navigates between inbox views, so going
-  // through `conversation.inbox_id` would lose the inbox name (and fall back
-  // to the literal "Customer support" string).
-  const inbox = store.getters['inboxes/getInbox'](call?.inboxId);
-  const sender = conversation?.meta?.sender;
-  // `caller` is the snapshot captured when the call first landed (from the
-  // message sender or the WhatsApp cable payload). It outlives the
-  // conversation being in the store, so prefer it for display.
-  const caller = call?.caller;
-  const additional =
-    sender?.additional_attributes || caller?.additionalAttributes || {};
-  const city = additional.city || '';
-  const countryCode = additional.country_code || '';
-  const country =
-    additional.country ||
-    countriesList.find(c => c.id === countryCode.toUpperCase())?.name ||
-    '';
-  // Prefer the richest available location string ("City, Country"); fall back to
-  // whichever single field is present; finally fall back to the inbox name so
-  // there's always something to show.
-  const locationParts = [city, country].filter(Boolean);
-  const location =
-    locationParts.join(', ') || inbox?.name || 'Customer support';
-  return {
-    conversation,
-    inbox,
-    contactName:
-      caller?.name ||
-      sender?.name ||
-      caller?.phone ||
-      sender?.phone_number ||
-      'Unknown caller',
-    phoneNumber: caller?.phone || sender?.phone_number || '',
-    inboxName: inbox?.name || 'Customer support',
-    location,
-    countryFlag: countryCodeToFlag(countryCode),
-    hasLocation: locationParts.length > 0,
-    avatar: caller?.avatar || sender?.avatar || sender?.thumbnail,
-  };
-};
-
-const goToConversation = call => {
-  const conversationId = call?.conversationId;
-  const accountId = route.params.accountId;
-  if (!conversationId || !accountId) return;
-  router.push({
-    path: frontendURL(conversationUrl({ accountId, id: conversationId })),
-  });
-};
-
-const handleEndCall = async () => {
-  const call = activeCall.value;
-  if (!call) return;
-
-  const inboxId = call.inboxId || getCallInfo(call).conversation?.inbox_id;
-  if (!inboxId) return;
-
-  await endCallSession({
-    conversationId: call.conversationId,
-    inboxId,
-    callSid: call.callSid,
-  });
-};
-
-const handleJoinCall = async call => {
-  if (!call || isJoining.value) return;
-  const { conversation } = getCallInfo(call);
-
-  if (hasActiveCall.value) {
-    await handleEndCall();
-  }
-
-  // The conversation may not be hydrated yet (post-refresh seeding path);
-  // call.inboxId already carries what joinCall needs.
-  const result = await joinCall({
-    conversationId: call.conversationId,
-    inboxId: call.inboxId || conversation?.inbox_id,
-    callSid: call.callSid,
-  });
-
-  if (result && conversation) {
-    router.push({
-      name: 'inbox_conversation',
-      params: { conversation_id: call.conversationId },
-    });
-  }
-};
-
-// Auto-join outbound calls when window is visible. WhatsApp outbound has no
-// separate join step (the offer was sent at initiate time and the answer is
-// applied directly by the cable handler), so this only covers Twilio.
-watch(
-  () => incomingCalls.value[0],
-  call => {
-    if (
-      call?.callDirection === VOICE_CALL_DIRECTION.OUTBOUND &&
-      call?.provider !== VOICE_CALL_PROVIDERS.WHATSAPP &&
-      !hasActiveCall.value &&
-      WindowVisibilityHelper.isWindowVisible()
-    ) {
-      handleJoinCall(call);
-    }
-  },
-  { immediate: true }
-);
-
-// Loop the ringtone while an inbound call is unanswered. Stop the moment any
-// call is active (we joined), every inbound call cleared, or the widget tears
-// down. The watcher only fires on the boolean transitioning, so additional
-// ringing calls arriving while one is already ringing don't restart the audio
-// — they silently stack into the UI without producing a fresh ring.
-// Browser autoplay may reject the first play() if the tab has no prior
-// user gesture; that's fine — the visual widget still surfaces the call.
-const ringtone = new Audio(RINGTONE_URL);
-ringtone.loop = true;
-ringtone.volume = 1;
-
-const stopRingtone = () => {
-  ringtone.pause();
-  ringtone.currentTime = 0;
-};
-
-const ringingInbound = computed(() =>
-  incomingCalls.value.some(
-    call => call.callDirection !== VOICE_CALL_DIRECTION.OUTBOUND
-  )
-);
-
-watch(
-  () => ringingInbound.value && !hasActiveCall.value,
-  shouldRing => {
-    if (shouldRing) {
-      ringtone.play().catch(() => {});
-    } else {
-      stopRingtone();
-    }
-  },
-  { immediate: true }
-);
-
-onBeforeUnmount(stopRingtone);
-</script>
-
-<template>
-  <div
-    v-if="incomingCalls.length || hasActiveCall"
-    class="fixed ltr:right-4 rtl:left-4 bottom-4 z-50 flex flex-col gap-3 w-[400px]"
-  >
-    <!-- Stacked incoming calls (shown above the primary card) -->
-    <CallCard
-      v-for="call in stackedIncomingCalls"
-      :key="call.callSid"
-      :call="call"
-      :state="stackedCardState(call)"
-      :call-info="getCallInfo(call)"
-      @accept="handleJoinCall(call)"
-      @reject="rejectIncomingCall(call.callSid)"
-      @dismiss="dismissCall(call.callSid)"
-      @go-to-conversation="goToConversation(call)"
-    />
-
-    <!-- Main Call Widget -->
-    <CallCard
-      v-if="hasActiveCall || primaryIncomingCall"
-      :call="activeCall || primaryIncomingCall"
-      :state="mainCardState"
-      :call-info="getCallInfo(activeCall || primaryIncomingCall)"
-      :duration="hasActiveCall ? formattedCallDuration : ''"
-      :is-muted="isMuted"
-      :show-mute="hasActiveCall && isWhatsappActive"
-      @accept="handleJoinCall(primaryIncomingCall)"
-      @reject="rejectIncomingCall(primaryIncomingCall?.callSid)"
-      @dismiss="dismissCall(primaryIncomingCall?.callSid)"
-      @end="handleEndCall"
-      @toggle-mute="toggleMute"
-      @go-to-conversation="goToConversation(activeCall || primaryIncomingCall)"
-    />
-  </div>
-</template>
@@ -25,7 +25,7 @@ const store = useStore();
 const bulkDeleteDialog = ref(null);

 const isSyncableDocument = doc =>
-  !doc.pdf_document && doc.status === 'available';
+  !doc.pdf_document && doc.status === 'available' && !doc.sync_in_progress;

 const syncableSelectedIds = computed(() => {
  if (!props.selectedIds.size) return [];
@@ -127,6 +127,7 @@ const menuItems = computed(() => {
      value: 'sync',
      action: 'sync',
      icon: 'i-lucide-refresh-cw',
+      disabled: props.syncInProgress,
    });
  }

@@ -1,5 +1,5 @@
 <script setup>
-import { watch } from 'vue';
+import { defineModel, watch } from 'vue';
 import { useI18n } from 'vue-i18n';
 import Input from 'dashboard/components-next/input/Input.vue';

@@ -1,5 +1,5 @@
 <script setup>
-import { computed, ref, watch } from 'vue';
+import { computed, defineModel, ref, watch } from 'vue';
 import { useI18n } from 'vue-i18n';
 import Button from 'dashboard/components-next/button/Button.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
@@ -1,5 +1,5 @@
 <script setup>
-import { ref } from 'vue';
+import { ref, defineProps, defineEmits } from 'vue';
 import { Chrome } from '@lk77/vue3-color';
 import { OnClickOutside } from '@vueuse/components';

@@ -1,5 +1,5 @@
 <script setup>
-import { ref, computed, onMounted } from 'vue';
+import { defineProps, ref, defineEmits, computed, onMounted } from 'vue';
 import { useI18n } from 'vue-i18n';

 import Icon from 'dashboard/components-next/icon/Icon.vue';
@@ -1,5 +1,5 @@
 <script setup>
-import { computed, h, watch, ref } from 'vue';
+import { computed, defineModel, h, watch, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
 import Button from 'next/button/Button.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
@@ -1,5 +1,5 @@
 <script setup>
-import { computed } from 'vue';
+import { defineModel, computed } from 'vue';
 import { useI18n } from 'vue-i18n';
 import Icon from 'next/icon/Icon.vue';
 import Button from 'next/button/Button.vue';
@@ -1,5 +1,5 @@
 <script setup>
-import { computed, ref } from 'vue';
+import { defineModel, computed, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { picoSearch } from '@scmmishra/pico-search';
 import Icon from 'next/icon/Icon.vue';
@@ -1,5 +1,5 @@
 <script setup>
-import { h } from 'vue';
+import { h, defineProps } from 'vue';

 const props = defineProps({
  country: { type: String, required: true },
@@ -1,65 +0,0 @@
-<script setup>
-import ChannelIcon from './ChannelIcon.vue';
-import { useChannelBrandIcon } from './provider';
-
-const inboxes = [
-  { name: 'API', channel_type: 'Channel::Api' },
-  { name: 'Email', channel_type: 'Channel::Email' },
-  { name: 'Gmail', channel_type: 'Channel::Email', provider: 'google' },
-  { name: 'Outlook', channel_type: 'Channel::Email', provider: 'microsoft' },
-  { name: 'Messenger', channel_type: 'Channel::FacebookPage' },
-  { name: 'Instagram', channel_type: 'Channel::Instagram' },
-  { name: 'Line', channel_type: 'Channel::Line' },
-  { name: 'Telegram', channel_type: 'Channel::Telegram' },
-  { name: 'WhatsApp', channel_type: 'Channel::Whatsapp' },
-  { name: 'TikTok', channel_type: 'Channel::Tiktok' },
-  { name: 'SMS', channel_type: 'Channel::Sms' },
-  { name: 'Twilio SMS', channel_type: 'Channel::TwilioSms' },
-  {
-    name: 'Twilio WhatsApp',
-    channel_type: 'Channel::TwilioSms',
-    medium: 'whatsapp',
-  },
-  {
-    name: 'Voice',
-    channel_type: 'Channel::TwilioSms',
-    voice_enabled: true,
-  },
-  { name: 'Website', channel_type: 'Channel::WebWidget' },
-];
-
-const brandInboxes = inboxes.filter(inbox => useChannelBrandIcon(inbox).value);
-</script>
-
-<template>
-  <Story title="Components/Icons/ChannelIcon">
-    <Variant title="Glyph (default)">
-      <div class="grid grid-cols-4 gap-5">
-        <div
-          v-for="inbox in inboxes"
-          :key="inbox.name"
-          class="flex items-center gap-2"
-        >
-          <ChannelIcon :inbox="inbox" class="size-6 text-n-slate-11" />
-          <span>{{ inbox.name }}</span>
-        </div>
-      </div>
-    </Variant>
-    <Variant title="Brand icon">
-      <div class="grid grid-cols-4 gap-5">
-        <div
-          v-for="inbox in brandInboxes"
-          :key="inbox.name"
-          class="flex items-center gap-2"
-        >
-          <ChannelIcon
-            :inbox="inbox"
-            use-brand-icon
-            class="size-6 text-n-slate-11"
-          />
-          <span>{{ inbox.name }}</span>
-        </div>
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,7 +1,6 @@
 <script setup>
-import { computed, toRef } from 'vue';
-import { isVoiceCallEnabled } from 'dashboard/helper/inbox';
-import { useChannelIcon, useChannelBrandIcon } from './provider';
+import { toRef } from 'vue';
+import { useChannelIcon } from './provider';
 import Icon from 'next/icon/Icon.vue';

 const props = defineProps({
@@ -9,35 +8,11 @@ const props = defineProps({
    type: Object,
    required: true,
  },
-  // When true, render the full-color brand icon (when one exists for the
-  // channel type) and fall back to the monochrome glyph otherwise.
-  useBrandIcon: {
-    type: Boolean,
-    default: false,
-  },
 });

-defineOptions({ inheritAttrs: false });
-
-const inboxRef = toRef(props, 'inbox');
-
-const hasVoiceBadge = computed(() => isVoiceCallEnabled(props.inbox));
-const channelIcon = useChannelIcon(inboxRef);
-const brandIcon = useChannelBrandIcon(inboxRef);
-
-const icon = computed(() =>
-  props.useBrandIcon && brandIcon.value ? brandIcon.value : channelIcon.value
-);
+const channelIcon = useChannelIcon(toRef(props, 'inbox'));
 </script>

 <template>
-  <span class="relative inline-flex" v-bind="$attrs">
-    <Icon :icon="icon" class="size-full" />
-    <span
-      v-if="hasVoiceBadge"
-      class="absolute top-0 ltr:right-0 rtl:left-0 inline-flex items-center justify-center size-2 rounded-full bg-n-surface-1"
-    >
-      <Icon icon="i-lucide-audio-lines" class="size-1.5 text-n-slate-12" />
-    </span>
-  </span>
+  <Icon :icon="channelIcon" />
 </template>
@@ -18,7 +18,6 @@ const fileTypeIcon = computed(() => {
    json: 'i-woot-file-txt',
    odt: 'i-woot-file-doc',
    pdf: 'i-woot-file-pdf',
-    pfx: 'i-woot-file-pfx',
    ppt: 'i-woot-file-ppt',
    pptx: 'i-woot-file-ppt',
    rar: 'i-woot-file-zip',
@@ -27,7 +26,6 @@ const fileTypeIcon = computed(() => {
    txt: 'i-woot-file-txt',
    xls: 'i-woot-file-xls',
    xlsx: 'i-woot-file-xls',
-    xml: 'i-woot-file-txt',
    zip: 'i-woot-file-zip',
  };

@@ -1,75 +1,45 @@
-import { INBOX_TYPES, TWILIO_CHANNEL_MEDIUM } from 'dashboard/helper/inbox';
 import { computed } from 'vue';
-
-const channelTypeIconMap = {
-  'Channel::Api': 'i-woot-api',
-  'Channel::Email': 'i-woot-mail',
-  'Channel::FacebookPage': 'i-woot-messenger',
-  'Channel::Line': 'i-woot-line',
-  'Channel::Sms': 'i-woot-sms',
-  'Channel::Telegram': 'i-woot-telegram',
-  'Channel::TwilioSms': 'i-woot-sms',
-  'Channel::TwitterProfile': 'i-woot-x',
-  'Channel::WebWidget': 'i-woot-website',
-  'Channel::Whatsapp': 'i-woot-whatsapp',
-  'Channel::Instagram': 'i-woot-instagram',
-  'Channel::Tiktok': 'i-woot-tiktok',
-};
-
-const providerIconMap = {
-  microsoft: 'i-woot-outlook',
-  google: 'i-woot-gmail',
-};
-
-// Full-color brand icons. Most come from the `logos` Iconify set; Instagram,
-// Outlook and Line use custom `woot` glyphs since the `logos` versions are
-// monochrome or missing. Channels not listed here have no brand variant and
-// callers should fall back to the monochrome glyph via useChannelIcon.
-const channelTypeBrandIconMap = {
-  'Channel::FacebookPage': 'i-logos-messenger',
-  'Channel::Line': 'i-woot-line-color',
-  'Channel::Telegram': 'i-logos-telegram',
-  'Channel::Whatsapp': 'i-logos-whatsapp-icon',
-  'Channel::Instagram': 'i-woot-instagram-color',
-  'Channel::Tiktok': 'i-logos-tiktok-icon',
-};
-
-const providerBrandIconMap = {
-  microsoft: 'i-woot-outlook-color',
-  google: 'i-logos-google-gmail',
-};
-
-const resolveInbox = inbox => inbox?.value ?? inbox;
+import { isVoiceCallEnabled } from 'dashboard/helper/inbox';

 export function useChannelIcon(inbox) {
+  const channelTypeIconMap = {
+    'Channel::Api': 'i-woot-api',
+    'Channel::Email': 'i-woot-mail',
+    'Channel::FacebookPage': 'i-woot-messenger',
+    'Channel::Line': 'i-woot-line',
+    'Channel::Sms': 'i-woot-sms',
+    'Channel::Telegram': 'i-woot-telegram',
+    'Channel::TwilioSms': 'i-woot-sms',
+    'Channel::TwitterProfile': 'i-woot-x',
+    'Channel::WebWidget': 'i-woot-website',
+    'Channel::Whatsapp': 'i-woot-whatsapp',
+    'Channel::Instagram': 'i-woot-instagram',
+    'Channel::Tiktok': 'i-woot-tiktok',
+  };
+
+  const providerIconMap = {
+    microsoft: 'i-woot-outlook',
+    google: 'i-woot-gmail',
+  };
+
  const channelIcon = computed(() => {
-    const inboxDetails = resolveInbox(inbox);
+    const inboxDetails = inbox.value || inbox;
    const type = inboxDetails.channel_type;
    let icon = channelTypeIconMap[type];

-    if (type === INBOX_TYPES.EMAIL && inboxDetails.provider) {
+    if (type === 'Channel::Email' && inboxDetails.provider) {
      if (Object.keys(providerIconMap).includes(inboxDetails.provider)) {
        icon = providerIconMap[inboxDetails.provider];
      }
    }

    // Special case for Twilio whatsapp
-    if (
-      type === INBOX_TYPES.TWILIO &&
-      inboxDetails.medium === TWILIO_CHANNEL_MEDIUM.WHATSAPP
-    ) {
+    if (type === 'Channel::TwilioSms' && inboxDetails.medium === 'whatsapp') {
      icon = 'i-woot-whatsapp';
    }

-    // Native Twilio voice inbox: a TwilioSms with voice enabled (and no WhatsApp medium)
-    // is presented as a Voice channel, so show the phone icon.
-    const voiceEnabled =
-      inboxDetails.voice_enabled || inboxDetails.voiceEnabled;
-    if (
-      type === INBOX_TYPES.TWILIO &&
-      voiceEnabled &&
-      inboxDetails.medium !== TWILIO_CHANNEL_MEDIUM.WHATSAPP
-    ) {
+    // Special case for voice-enabled inboxes (Twilio, WhatsApp, etc.)
+    if (isVoiceCallEnabled(inboxDetails)) {
      icon = 'i-woot-voice';
    }

@@ -78,26 +48,3 @@ export function useChannelIcon(inbox) {

  return channelIcon;
 }
-
-export function useChannelBrandIcon(inbox) {
-  return computed(() => {
-    const inboxDetails = resolveInbox(inbox);
-    const type = inboxDetails.channel_type;
-    let icon = channelTypeBrandIconMap[type];
-
-    if (type === INBOX_TYPES.EMAIL && inboxDetails.provider) {
-      if (Object.keys(providerBrandIconMap).includes(inboxDetails.provider)) {
-        icon = providerBrandIconMap[inboxDetails.provider];
-      }
-    }
-
-    if (
-      type === INBOX_TYPES.TWILIO &&
-      inboxDetails.medium === TWILIO_CHANNEL_MEDIUM.WHATSAPP
-    ) {
-      icon = channelTypeBrandIconMap['Channel::Whatsapp'];
-    }
-
-    return icon ?? null;
-  });
-}
@@ -31,7 +31,6 @@ import FileBubble from './bubbles/File.vue';
 import AudioBubble from './bubbles/Audio.vue';
 import VideoBubble from './bubbles/Video.vue';
 import EmbedBubble from './bubbles/Embed.vue';
-import FallbackBubble from './bubbles/Fallback.vue';
 import InstagramStoryBubble from './bubbles/InstagramStory.vue';
 import EmailBubble from './bubbles/Email/Index.vue';
 import UnsupportedBubble from './bubbles/Unsupported.vue';
@@ -329,8 +328,6 @@ const componentToRender = computed(() => {
  if (Array.isArray(props.attachments) && props.attachments.length === 1) {
    const fileType = props.attachments[0].fileType;

-    if (fileType === ATTACHMENT_TYPES.FALLBACK) return FallbackBubble;
-
    if (!props.content) {
      if (fileType === ATTACHMENT_TYPES.IMAGE) return ImageBubble;
      if (fileType === ATTACHMENT_TYPES.FILE) return FileBubble;
@@ -557,10 +554,11 @@ provideMessageContext({
        <Avatar v-bind="avatarInfo" :size="24" />
      </div>
      <div
-        class="[grid-area:bubble] flex min-w-0"
+        class="[grid-area:bubble] flex"
        :class="{
          'ltr:ml-8 rtl:mr-8 justify-end': orientation === ORIENTATION.RIGHT,
          'ltr:mr-8 rtl:ml-8': orientation === ORIENTATION.LEFT,
+          'min-w-0': variant === MESSAGE_VARIANTS.EMAIL,
        }"
        @contextmenu="openContextMenu($event)"
      >
@@ -1,5 +1,5 @@
 <script setup>
-import { computed, reactive } from 'vue';
+import { defineProps, computed, reactive } from 'vue';
 import Message from './Message.vue';
 import { MESSAGE_TYPES } from './constants.js';
 import { useCamelCase } from 'dashboard/composables/useTransformKeys';
@@ -1,4 +1,6 @@
 <script setup>
+import { defineProps, defineEmits } from 'vue';
+
 defineProps({
  showingOriginal: Boolean,
 });
@@ -95,7 +95,7 @@ const replyToPreview = computed(() => {

 <template>
  <div
-    class="text-sm min-w-0"
+    class="text-sm"
    :class="[
      messageClass,
      {
@@ -1,37 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import BaseBubble from './Base.vue';
-import FormattedContent from './Text/FormattedContent.vue';
-import { useMessageContext } from '../provider.js';
-
-const { attachments, content } = useMessageContext();
-
-const attachment = computed(() => attachments.value?.[0] || {});
-const url = computed(
-  () => attachment.value.dataUrl || attachment.value.data_url
-);
-const title = computed(
-  () =>
-    attachment.value.fallbackTitle ||
-    attachment.value.fallback_title ||
-    url.value
-);
-</script>
-
-<template>
-  <BaseBubble class="p-3" data-bubble-name="fallback">
-    <FormattedContent v-if="content" :content="content" class="mb-2" />
-    <a
-      v-if="url"
-      :href="url"
-      target="_blank"
-      rel="noopener noreferrer"
-      class="block max-w-[320px] truncate text-sm text-n-brand underline"
-    >
-      {{ title }}
-    </a>
-    <span v-else class="text-sm text-n-slate-11">
-      {{ title }}
-    </span>
-  </BaseBubble>
-</template>
@@ -6,12 +6,9 @@ import BaseBubble from './Base.vue';

 const { inboxId } = useMessageContext();

-const {
-  isAFacebookInbox,
-  isAnInstagramChannel,
-  isATiktokChannel,
-  isAWhatsAppChannel,
-} = useInbox(inboxId.value);
+const { isAFacebookInbox, isAnInstagramChannel, isATiktokChannel } = useInbox(
+  inboxId.value
+);

 const unsupportedMessageKey = computed(() => {
  if (isAFacebookInbox.value)
@@ -19,8 +16,6 @@ const unsupportedMessageKey = computed(() => {
  if (isAnInstagramChannel.value)
    return 'CONVERSATION.UNSUPPORTED_MESSAGE_INSTAGRAM';
  if (isATiktokChannel.value) return 'CONVERSATION.UNSUPPORTED_MESSAGE_TIKTOK';
-  if (isAWhatsAppChannel.value)
-    return 'CONVERSATION.UNSUPPORTED_MESSAGE_WHATSAPP';
  return 'CONVERSATION.UNSUPPORTED_MESSAGE';
 });
 </script>
@@ -2,27 +2,14 @@
 import { computed } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useStore } from 'vuex';
-import { useMapGetter } from 'dashboard/composables/store';
 import { useMessageContext } from '../provider.js';
-import {
-  VOICE_CALL_STATUS,
-  VOICE_CALL_DIRECTION,
-  VOICE_CALL_OUTBOUND_INIT_STATUS,
-  VOICE_CALL_END_REASON,
-  MESSAGE_TYPES,
-  ATTACHMENT_TYPES,
-} from '../constants';
-import { useCallActions } from 'dashboard/composables/useCallSession';
-import { useWhatsappCallSession } from 'dashboard/composables/useWhatsappCallSession';
-import { useCallsStore } from 'dashboard/stores/calls';
-import { VOICE_CALL_PROVIDERS } from 'dashboard/helper/inbox';
+import { VOICE_CALL_STATUS } from '../constants';
+import { useCallSession } from 'dashboard/composables/useCallSession';
 import { formatDuration } from 'shared/helpers/timeHelper';
-import { useAlert } from 'dashboard/composables';

 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import BaseBubble from 'next/message/bubbles/Base.vue';
 import AudioChip from 'next/message/chips/Audio.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';

 const LABEL_MAP = {
  [VOICE_CALL_STATUS.IN_PROGRESS]: 'CONVERSATION.VOICE_CALL.CALL_IN_PROGRESS',
@@ -30,67 +17,39 @@ const LABEL_MAP = {
 };

 const ICON_MAP = {
-  [VOICE_CALL_STATUS.IN_PROGRESS]: 'i-ph-phone-call-bold',
-  [VOICE_CALL_STATUS.COMPLETED]: 'i-ph-phone-bold',
-  [VOICE_CALL_STATUS.NO_ANSWER]: 'i-ph-phone-x-bold',
-  [VOICE_CALL_STATUS.FAILED]: 'i-ph-phone-x-bold',
+  [VOICE_CALL_STATUS.IN_PROGRESS]: 'i-ph-phone-call',
+  [VOICE_CALL_STATUS.NO_ANSWER]: 'i-ph-phone-x',
+  [VOICE_CALL_STATUS.FAILED]: 'i-ph-phone-x',
+};
+
+const BG_COLOR_MAP = {
+  [VOICE_CALL_STATUS.IN_PROGRESS]: 'bg-n-teal-9',
+  [VOICE_CALL_STATUS.RINGING]: 'bg-n-teal-9 animate-pulse',
+  [VOICE_CALL_STATUS.COMPLETED]: 'bg-n-slate-11',
+  [VOICE_CALL_STATUS.NO_ANSWER]: 'bg-n-ruby-9',
+  [VOICE_CALL_STATUS.FAILED]: 'bg-n-ruby-9',
 };

 const { t } = useI18n();
 const store = useStore();
-const {
-  call,
-  attachments,
-  contentAttributes,
-  conversationId,
-  currentUserId,
-  inboxId,
-  sender,
-  messageType,
-} = useMessageContext();
+const { call, conversationId, currentUserId, inboxId } = useMessageContext();
 const { joinCall, endCall, activeCall, hasActiveCall, isJoining } =
-  useCallActions();
-const whatsappCallSession = useWhatsappCallSession();
-const callsStore = useCallsStore();
-const contactsUiFlags = useMapGetter('contacts/getUIFlags');
-const isInitiatingCall = computed(
-  () => contactsUiFlags.value?.isInitiatingCall || false
-);
+  useCallSession();

 const status = computed(() => call.value?.status);
-// Server-side call records use `outgoing`/`incoming`, while the Pinia store
-// and a few API hops normalise to `outbound`/`inbound`. Accept either so the
-// bubble label matches the message orientation no matter the source.
-const isOutbound = computed(() => {
-  const dir = call.value?.direction;
-  if (
-    dir === VOICE_CALL_DIRECTION.OUTGOING ||
-    dir === VOICE_CALL_DIRECTION.OUTBOUND
-  )
-    return true;
-  if (
-    dir === VOICE_CALL_DIRECTION.INCOMING ||
-    dir === VOICE_CALL_DIRECTION.INBOUND
-  )
-    return false;
-  // Fall back to the message orientation: agent-authored messages sit on the
-  // right (outbound) and contact-authored ones on the left.
-  return messageType.value === MESSAGE_TYPES.OUTGOING;
-});
-const isWhatsapp = computed(
-  () => call.value?.provider === VOICE_CALL_PROVIDERS.WHATSAPP
-);
+const isOutbound = computed(() => call.value?.direction === 'outgoing');
 const isFailed = computed(() =>
  [VOICE_CALL_STATUS.NO_ANSWER, VOICE_CALL_STATUS.FAILED].includes(status.value)
 );
-const isMissedInbound = computed(() => isFailed.value && !isOutbound.value);
-const endReason = computed(() => call.value?.endReason);
-const wasDeclinedByAgent = computed(
-  () =>
-    isMissedInbound.value &&
-    endReason.value === VOICE_CALL_END_REASON.AGENT_REJECTED
-);
 const acceptedByAgentId = computed(() => call.value?.acceptedByAgentId);
+const didCurrentUserAnswer = computed(
+  () =>
+    !!acceptedByAgentId.value && acceptedByAgentId.value === currentUserId.value
+);
+// Pickup auto-assigns the conversation, so the assignee is a safe display proxy
+// for the answerer when the Call payload lacks accepted_by_agent_id (e.g.,
+// Twilio's call-status webhook flipped the call to in-progress before the
+// participant-join webhook claimed it).
 const conversationAssignee = computed(() => {
  const conversation = store.getters.getConversationById?.(
    conversationId?.value
@@ -107,107 +66,67 @@ const displayAgentName = computed(() => {
  return conversationAssignee.value?.name || null;
 });

-const audioAttachment = computed(() =>
-  (attachments?.value || []).find(a => a.fileType === ATTACHMENT_TYPES.AUDIO)
-);
-
-const durationSeconds = computed(() => {
-  const fromCall = call.value?.durationSeconds || call.value?.duration_seconds;
-  if (fromCall != null) return fromCall;
-  const data = contentAttributes?.value?.data;
-  return data?.durationSeconds || data?.duration_seconds;
-});
-
-const formattedDuration = computed(() => formatDuration(durationSeconds.value));
-
-// Agent who handled the call (initiator on outbound, answerer on inbound), taken
-// strictly from the persisted accept fields — never the conversation's current
-// assignee, which would mis-attribute a historical call after a reassignment.
-const handlerName = computed(() => {
-  if (call.value?.acceptedByAgentName) return call.value.acceptedByAgentName;
-  if (!acceptedByAgentId.value) return null;
-  const agent = store.getters['agents/getAgentById'](acceptedByAgentId.value);
-  return agent?.available_name || agent?.name || null;
-});
-
-const handledBy = computed(() =>
-  handlerName.value
-    ? t('CONVERSATION.VOICE_CALL.HANDLED_BY', { agentName: handlerName.value })
-    : null
-);
-
 const labelKey = computed(() => {
  if (LABEL_MAP[status.value]) return LABEL_MAP[status.value];
-  if (isFailed.value) {
+  if (status.value === VOICE_CALL_STATUS.RINGING) {
    return isOutbound.value
-      ? 'CONVERSATION.VOICE_CALL.NO_ANSWER_OUTBOUND_LABEL'
-      : 'CONVERSATION.VOICE_CALL.MISSED_CALL';
+      ? 'CONVERSATION.VOICE_CALL.OUTGOING_CALL'
+      : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
  }
-  // RINGING or an as-yet-unknown/initial status: orient purely by direction so an
-  // outbound call never falls through to the "Incoming call" label.
-  return isOutbound.value
-    ? 'CONVERSATION.VOICE_CALL.OUTGOING_CALL'
+  return isFailed.value
+    ? 'CONVERSATION.VOICE_CALL.MISSED_CALL'
    : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
 });

+const formattedDuration = computed(() =>
+  formatDuration(call.value?.durationSeconds)
+);
+
 const subtext = computed(() => {
-  // Completed: "Handled by {agent} · 0:42" (drops either part when absent).
+  if (status.value === VOICE_CALL_STATUS.RINGING) {
+    return t('CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET');
+  }
  if (status.value === VOICE_CALL_STATUS.COMPLETED) {
-    return [handledBy.value, formattedDuration.value]
-      .filter(Boolean)
-      .join(' · ');
+    return formattedDuration.value;
  }
  if (status.value === VOICE_CALL_STATUS.IN_PROGRESS) {
-    return handledBy.value;
-  }
-  if (isFailed.value) {
-    // Missed/failed calls have no handler, so keep the reason rather than "Handled by".
-    if (isOutbound.value) {
-      return t('CONVERSATION.VOICE_CALL.NO_ANSWER_OUTBOUND_SUBTEXT');
+    if (isOutbound.value) return t('CONVERSATION.VOICE_CALL.THEY_ANSWERED');
+    if (didCurrentUserAnswer.value) {
+      return t('CONVERSATION.VOICE_CALL.YOU_ANSWERED');
    }
-    if (wasDeclinedByAgent.value && displayAgentName.value) {
-      return t('CONVERSATION.VOICE_CALL.MISSED_CALL_DECLINED_BY', {
+    if (displayAgentName.value) {
+      return t('CONVERSATION.VOICE_CALL.AGENT_ANSWERED', {
        agentName: displayAgentName.value,
      });
    }
-    return t('CONVERSATION.VOICE_CALL.MISSED_CALL_INBOUND_SUBTEXT');
+    return t('CONVERSATION.VOICE_CALL.THEY_ANSWERED');
  }
-  // RINGING or an as-yet-unknown/initial status.
-  if (isOutbound.value) {
-    return handledBy.value || t('CONVERSATION.VOICE_CALL.CALLING');
-  }
-  return t('CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET');
+  return isFailed.value
+    ? t('CONVERSATION.VOICE_CALL.NO_ANSWER')
+    : t('CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET');
 });

 const iconName = computed(() => {
  if (ICON_MAP[status.value]) return ICON_MAP[status.value];
-  return isOutbound.value
-    ? 'i-ph-phone-outgoing-bold'
-    : 'i-ph-phone-incoming-bold';
+  return isOutbound.value ? 'i-ph-phone-outgoing' : 'i-ph-phone-incoming';
 });

-// Subtle icon container — matches the design's tonal swatch over the bubble bg.
-// Status drives the accent: teal for live, ruby for missed, neutral otherwise.
-const iconContainerClass = computed(() => {
-  if (status.value === VOICE_CALL_STATUS.IN_PROGRESS) {
-    return 'bg-n-teal-3 text-n-teal-11';
-  }
-  if (status.value === VOICE_CALL_STATUS.RINGING) {
-    return 'bg-n-teal-3 text-n-teal-11';
-  }
-  if (isMissedInbound.value) {
-    return 'bg-n-alpha-2 text-n-ruby-9';
-  }
-  return 'bg-n-alpha-2 text-n-slate-12';
-});
+const bgColor = computed(() => BG_COLOR_MAP[status.value] || 'bg-n-teal-9');

 const callSid = computed(() => call.value?.providerCallId);

+// Show "Join call" when the call is still ringing, no agent has claimed it,
+// and the conversation is unassigned or assigned to the current user. Mirrors
+// the eligibility used by FloatingCallWidget so the bubble can act as a
+// recovery affordance after a refresh or missed widget.
 const canJoinCall = computed(() => {
  if (status.value !== VOICE_CALL_STATUS.RINGING) return false;
  if (isOutbound.value) return false;
  if (acceptedByAgentId.value) return false;
  if (!callSid.value || !inboxId.value || !conversationId.value) return false;
+  // Suppress the button once this call is the local active session — the
+  // message status webhook may lag behind, so we can't rely on `status` alone
+  // to hide it after a successful join from this client.
  if (hasActiveCall.value && activeCall.value?.callSid === callSid.value)
    return false;
  const assignee = conversationAssignee.value;
@@ -216,12 +135,11 @@ const canJoinCall = computed(() => {
 });

 const recordingAttachment = computed(() => {
-  if (audioAttachment.value) return audioAttachment.value;
  const url = call.value?.recordingUrl;
  if (!url) return null;
  return {
    dataUrl: url,
-    fileType: ATTACHMENT_TYPES.AUDIO,
+    fileType: 'audio',
    extension: 'wav',
    transcribedText: call.value?.transcript || '',
  };
@@ -244,117 +162,48 @@ const handleJoinCall = async () => {
    callSid: callSid.value,
  });
 };
-
-const canCallBack = computed(
-  () =>
-    isMissedInbound.value &&
-    !!inboxId.value &&
-    !!conversationId.value &&
-    !hasActiveCall.value &&
-    !callsStore.hasIncomingCall
-);
-
-const handleCallBack = async () => {
-  if (!canCallBack.value || isInitiatingCall.value) return;
-  try {
-    if (isWhatsapp.value) {
-      const response = await whatsappCallSession.initiateOutboundCall(
-        conversationId.value
-      );
-      if (response?.status === VOICE_CALL_OUTBOUND_INIT_STATUS.LOCKED) return;
-      // Permission template path returns no call id — show banner, no widget yet.
-      if (!response?.id) {
-        useAlert(
-          response?.status ===
-            VOICE_CALL_OUTBOUND_INIT_STATUS.PERMISSION_PENDING
-            ? t('CONVERSATION.HEADER.WHATSAPP_CALL_PERMISSION_PENDING')
-            : t('CONVERSATION.HEADER.WHATSAPP_CALL_PERMISSION_REQUESTED')
-        );
-        return;
-      }
-      callsStore.addCall({
-        callSid: response.call_id,
-        callId: response.id,
-        conversationId: conversationId.value,
-        inboxId: inboxId.value,
-        callDirection: VOICE_CALL_DIRECTION.OUTBOUND,
-        provider: VOICE_CALL_PROVIDERS.WHATSAPP,
-      });
-      return;
-    }
-    const response = await store.dispatch('contacts/initiateCall', {
-      contactId: sender.value?.id,
-      inboxId: inboxId.value,
-      conversationId: conversationId.value,
-    });
-    callsStore.addCall({
-      callSid: response?.call_sid,
-      conversationId: response?.conversation_id ?? conversationId.value,
-      inboxId: inboxId.value,
-      callDirection: VOICE_CALL_DIRECTION.OUTBOUND,
-    });
-  } catch (error) {
-    useAlert(error?.message || t('CONTACT_PANEL.CALL_FAILED'));
-  }
-};
 </script>

 <template>
-  <BaseBubble class="!p-3 !max-w-md min-w-[240px]" hide-meta>
-    <div class="flex flex-col gap-3 w-full">
-      <!-- Header row: icon + title + duration/subtext -->
-      <div class="flex gap-2.5 items-start">
+  <BaseBubble class="p-0 border-none" hide-meta>
+    <div class="flex overflow-hidden flex-col w-full max-w-sm">
+      <div class="flex gap-3 items-center p-3 w-full">
        <div
-          class="flex justify-center items-center rounded-xl size-11 shrink-0"
-          :class="iconContainerClass"
+          class="flex justify-center items-center rounded-full size-10 shrink-0"
+          :class="bgColor"
        >
-          <Icon class="size-4" :icon="iconName" />
+          <Icon
+            class="size-5"
+            :icon="iconName"
+            :class="{
+              'text-n-slate-1': status === VOICE_CALL_STATUS.COMPLETED,
+              'text-white': status !== VOICE_CALL_STATUS.COMPLETED,
+            }"
+          />
        </div>
-        <div class="flex flex-col flex-1 min-w-0 self-center">
-          <span
-            class="font-display text-sm font-medium leading-tight truncate tracking-tight"
-          >
+
+        <div class="flex overflow-hidden flex-col flex-grow">
+          <span class="text-sm font-medium truncate text-n-slate-12">
            {{ $t(labelKey) }}
          </span>
-          <span
-            v-if="subtext"
-            class="text-sm leading-tight truncate tracking-tight opacity-75"
-          >
+          <span v-if="subtext" class="text-xs text-n-slate-11">
            {{ subtext }}
          </span>
+          <button
+            v-if="canJoinCall"
+            type="button"
+            class="p-0 mt-1 text-xs font-medium text-start text-n-teal-10 hover:text-n-teal-11 disabled:opacity-50"
+            :disabled="isJoining"
+            @click="handleJoinCall"
+          >
+            {{ $t('CONVERSATION.VOICE_CALL.JOIN_CALL') }}
+          </button>
        </div>
      </div>

-      <!-- Audio player (when there's a recording) -->
-      <AudioChip
-        v-if="recordingAttachment"
-        :attachment="recordingAttachment"
-        show-transcribed-text
-      />
-
-      <!-- Call back button (missed inbound) -->
-      <NextButton
-        v-if="canCallBack"
-        type="button"
-        :label="$t('CONVERSATION.VOICE_CALL.CALL_BACK')"
-        icon="i-ph-phone-bold"
-        teal
-        class="!rounded-full"
-        :disabled="isInitiatingCall"
-        @click="handleCallBack"
-      />
-
-      <!-- Join call button (ringing inbound) -->
-      <NextButton
-        v-if="canJoinCall"
-        type="button"
-        :label="$t('CONVERSATION.VOICE_CALL.JOIN_CALL')"
-        icon="i-ph-phone-bold"
-        teal
-        class="!rounded-full"
-        :disabled="isJoining"
-        @click="handleJoinCall"
-      />
+      <div v-if="recordingAttachment" class="px-3 pb-3">
+        <AudioChip :attachment="recordingAttachment" />
+      </div>
    </div>
  </BaseBubble>
 </template>
@@ -1,5 +1,5 @@
 <script setup>
-import { computed, useAttrs } from 'vue';
+import { computed, defineOptions, useAttrs } from 'vue';

 import ImageChip from 'next/message/chips/Image.vue';
 import VideoChip from 'next/message/chips/Video.vue';
@@ -31,17 +31,6 @@ const timeStampURL = computed(() => {
  return timeStampAppendedURL(attachment.dataUrl);
 });

-const TRANSCRIPT_PREVIEW_LENGTH = 200;
-const isTranscriptExpanded = ref(false);
-const isTranscriptLong = computed(
-  () => (attachment.transcribedText?.length || 0) > TRANSCRIPT_PREVIEW_LENGTH
-);
-const displayedTranscript = computed(() => {
-  const text = attachment.transcribedText || '';
-  if (!isTranscriptLong.value || isTranscriptExpanded.value) return text;
-  return `${text.slice(0, TRANSCRIPT_PREVIEW_LENGTH).trimEnd()}…`;
-});
-
 const audioPlayer = useTemplateRef('audioPlayer');

 const isPlaying = ref(false);
@@ -52,33 +41,8 @@ const playbackSpeed = ref(1);

 const { uid } = getCurrentInstance();

-// MediaRecorder-produced WebM/Opus blobs lack a Duration header → <audio>.duration
-// resolves to Infinity until we seek past the end, which forces the engine to
-// scan the file and compute the real length. Safe no-op for files with a real
-// duration already (mp3/m4a/etc).
-const resolveStreamingDuration = () => {
-  const el = audioPlayer.value;
-  if (!el) return;
-  const onTimeUpdate = () => {
-    el.removeEventListener('timeupdate', onTimeUpdate);
-    el.currentTime = 0;
-    duration.value = el.duration;
-  };
-  el.addEventListener('timeupdate', onTimeUpdate);
-  try {
-    el.currentTime = Number.MAX_SAFE_INTEGER;
-  } catch {
-    el.removeEventListener('timeupdate', onTimeUpdate);
-  }
-};
-
 const onLoadedMetadata = () => {
-  const d = audioPlayer.value?.duration;
-  if (!Number.isFinite(d)) {
-    resolveStreamingDuration();
-    return;
-  }
-  duration.value = d;
+  duration.value = audioPlayer.value?.duration;
 };

 const playbackSpeedLabel = computed(() => {
@@ -89,8 +53,7 @@ const playbackSpeedLabel = computed(() => {
 // When the onLoadMetadata is called, so we need to set the duration
 // value when the component is mounted
 onMounted(() => {
-  const d = audioPlayer.value?.duration;
-  if (Number.isFinite(d)) duration.value = d;
+  duration.value = audioPlayer.value?.duration;
  audioPlayer.value.playbackRate = playbackSpeed.value;
 });

@@ -226,18 +189,7 @@ const downloadAudio = async () => {
      v-if="attachment.transcribedText && showTranscribedText"
      class="text-n-slate-12 p-3 text-sm bg-n-alpha-1 rounded-lg w-full break-words"
    >
-      {{ displayedTranscript }}
-      <button
-        v-if="isTranscriptLong"
-        class="block mt-1 p-0 border-0 bg-transparent text-n-slate-11 hover:text-n-slate-12 font-medium"
-        @click="isTranscriptExpanded = !isTranscriptExpanded"
-      >
-        {{
-          isTranscriptExpanded
-            ? $t('CONVERSATION.VOICE_CALL.TRANSCRIPT_SHOW_LESS')
-            : $t('CONVERSATION.VOICE_CALL.TRANSCRIPT_SHOW_MORE')
-        }}
-      </button>
+      {{ attachment.transcribedText }}
    </div>
  </div>
 </template>
@@ -88,18 +88,5 @@ export const VOICE_CALL_STATUS = {

 export const VOICE_CALL_DIRECTION = {
  INBOUND: 'inbound',
-  INCOMING: 'incoming',
-  OUTGOING: 'outgoing',
-  ONGOING: 'ongoing',
  OUTBOUND: 'outbound',
 };
-
-export const VOICE_CALL_OUTBOUND_INIT_STATUS = {
-  LOCKED: 'locked',
-  PERMISSION_REQUESTED: 'permission_requested',
-  PERMISSION_PENDING: 'permission_pending',
-};
-
-export const VOICE_CALL_END_REASON = {
-  AGENT_REJECTED: 'agent_rejected',
-};
@@ -204,44 +204,8 @@ watch([accountId, hasConversationUnreadCounts], fetchConversationUnreadCounts, {
  immediate: true,
 });

-const normalizeUnreadCount = count => {
-  const unreadCount = Number(count);
-  return Number.isFinite(unreadCount) && unreadCount > 0 ? unreadCount : 0;
-};
-
-const sortByUnreadCount = (items, labelKey, unreadCountKey) =>
-  items.slice().sort((a, b) => {
-    const unreadCountDiff =
-      normalizeUnreadCount(unreadCountKey(b)) -
-      normalizeUnreadCount(unreadCountKey(a));
-
-    if (unreadCountDiff !== 0) return unreadCountDiff;
-
-    return labelKey(a).localeCompare(labelKey(b));
-  });
-
-const sortedTeams = computed(() =>
-  sortByUnreadCount(
-    teams.value,
-    team => team.name,
-    team => getTeamUnreadCount.value(team.id)
-  )
-);
-
 const sortedInboxes = computed(() =>
-  sortByUnreadCount(
-    inboxes.value,
-    inbox => inbox.name,
-    inbox => getInboxUnreadCount.value(inbox.id)
-  )
-);
-
-const sortedLabels = computed(() =>
-  sortByUnreadCount(
-    labels.value,
-    label => label.title,
-    label => getLabelUnreadCount.value(label.id)
-  )
+  inboxes.value.slice().sort((a, b) => a.name.localeCompare(b.name))
 );

 const closeMobileSidebar = () => {
@@ -334,7 +298,7 @@ const menuItems = computed(() => {
          label: t('SIDEBAR.TEAMS'),
          icon: 'i-lucide-users',
          activeOn: ['conversations_through_team'],
-          children: sortedTeams.value.map(team => ({
+          children: teams.value.map(team => ({
            name: `${team.name}-${team.id}`,
            label: team.name,
            badgeCount: getTeamUnreadCount.value(team.id),
@@ -366,7 +330,7 @@ const menuItems = computed(() => {
          label: t('SIDEBAR.LABELS'),
          icon: 'i-lucide-tag',
          activeOn: ['conversations_through_label'],
-          children: sortedLabels.value.map(label => ({
+          children: labels.value.map(label => ({
            name: `${label.title}-${label.id}`,
            label: label.title,
            badgeCount: getLabelUnreadCount.value(label.id),
@@ -78,27 +78,26 @@ function changeAvailabilityStatus(availability) {
 <template>
  <DropdownSection class="[&>ul]:overflow-visible">
    <div class="grid gap-0">
-      <DropdownItem preserve-open class="gap-1">
-        <div class="flex-grow flex items-center gap-1 min-w-0">
+      <DropdownItem preserve-open>
+        <div class="flex-grow flex items-center gap-1">
          {{ $t('SIDEBAR.SET_YOUR_AVAILABILITY') }}
        </div>
-        <DropdownContainer class="shrink-0">
+        <DropdownContainer>
          <template #trigger="{ toggle }">
            <Button
              size="sm"
              color="slate"
              variant="faded"
+              class="min-w-[96px]"
              icon="i-lucide-chevron-down"
              trailing-icon
              @click="toggle"
            >
-              <div class="flex gap-1 items-center min-w-0 text-sm">
+              <div class="flex gap-1 items-center flex-grow text-sm">
                <div class="p-1 flex-shrink-0">
                  <div class="size-2 rounded-sm" :class="activeStatus.color" />
                </div>
-                <span class="truncate max-w-[7rem]">
-                  {{ activeStatus.label }}
-                </span>
+                <span>{{ activeStatus.label }}</span>
              </div>
            </Button>
          </template>
@@ -115,12 +114,12 @@ function changeAvailabilityStatus(availability) {
        </DropdownContainer>
      </DropdownItem>
      <DropdownItem>
-        <div class="flex-grow min-w-0">
+        <div class="flex-grow flex items-center gap-1">
          {{ $t('SIDEBAR.SET_AUTO_OFFLINE.TEXT') }}
          <Icon
            v-tooltip.top="$t('SIDEBAR.SET_AUTO_OFFLINE.INFO_SHORT')"
            icon="i-lucide-info"
-            class="inline-block align-middle ms-1 size-4 text-n-slate-10"
+            class="size-4 text-n-slate-10"
          />
        </div>
        <ToggleSwitch v-model="autoOfflineToggle" />
@@ -19,7 +19,7 @@ const displayCount = computed(() =>
  <span
    v-if="normalizedCount > 0"
    data-test-id="sidebar-unread-badge"
-    class="inline-grid h-5 min-w-5 place-items-center rounded-full bg-n-slate-4 px-1 text-xxs font-medium leading-3 text-n-slate-12 dark:bg-n-slate-5 flex-shrink-0"
+    class="inline-grid h-5 min-w-5 place-items-center rounded-full bg-n-brand px-1 text-xxs font-medium leading-3 text-white flex-shrink-0"
  >
    {{ displayCount }}
  </span>
@@ -1,5 +1,6 @@
 <script setup>
 import EmojiOrIcon from 'shared/components/EmojiOrIcon.vue';
+import { defineEmits } from 'vue';

 defineProps({
  title: {
@@ -24,10 +24,6 @@ defineProps({
    type: Boolean,
    default: false,
  },
-  hasVoiceBadge: {
-    type: Boolean,
-    default: false,
-  },
 });

 const { t } = useI18n();
@@ -42,18 +38,10 @@ const { t } = useI18n();
      'cursor-not-allowed disabled:opacity-80': isComingSoon,
    }"
  >
-    <div class="relative">
-      <div
-        class="flex size-10 items-center justify-center rounded-full bg-n-alpha-2"
-      >
-        <Icon :icon="icon" class="text-n-slate-10 size-6" />
-      </div>
-      <div
-        v-if="hasVoiceBadge"
-        class="absolute -top-1 ltr:-right-1 rtl:-left-1 flex size-4 items-center justify-center rounded-full bg-n-alpha-2 ring-2 ring-n-solid-1"
-      >
-        <Icon icon="i-lucide-audio-lines" class="text-n-slate-10 size-2.5" />
-      </div>
+    <div
+      class="flex size-10 items-center justify-center rounded-full bg-n-alpha-2"
+    >
+      <Icon :icon="icon" class="text-n-slate-10 size-6" />
    </div>

    <div class="flex flex-col items-start gap-1.5">
@@ -339,15 +339,17 @@ export default {
 </template>

 <style lang="scss" scoped>
-:deep(.selector-wrap) {
-  @apply m-0 top-1;
+::v-deep {
+  .selector-wrap {
+    @apply m-0 top-1;

-  .selector-name {
+    .selector-name {
+      @apply ml-0;
+    }
+  }
+
+  .name {
    @apply ml-0;
  }
 }
-
-:deep(.name) {
-  @apply ml-0;
-}
 </style>
@@ -1,5 +1,5 @@
 <script setup>
-import { ref } from 'vue';
+import { ref, defineEmits } from 'vue';
 import { useIntersectionObserver } from '@vueuse/core';

 const { options } = defineProps({
@@ -1,6 +1,6 @@
 <script setup>
 // [TODO] Use Teleport to move the modal to the end of the body
-import { ref, computed, onMounted } from 'vue';
+import { ref, computed, defineEmits, onMounted } from 'vue';
 import { useEventListener } from '@vueuse/core';
 import Button from 'dashboard/components-next/button/Button.vue';

@@ -1,4 +1,5 @@
 <script setup>
+import { defineEmits, defineModel } from 'vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';

 defineProps({
@@ -14,11 +14,11 @@ const props = defineProps({
 const emit = defineEmits(['removeAttachment']);

 const nonRecordedAudioAttachments = computed(() => {
-  return props.attachments.filter(attachment => !attachment?.isVoiceMessage);
+  return props.attachments.filter(attachment => !attachment?.isRecordedAudio);
 });

 const recordedAudioAttachments = computed(() =>
-  props.attachments.filter(attachment => attachment.isVoiceMessage)
+  props.attachments.filter(attachment => attachment.isRecordedAudio)
 );

 const onRemoveAttachment = itemIndex => {
@@ -56,14 +56,6 @@ const isActive = computed(() => {
    return props.enabledFeatures.channel_voice;
  }

-  if (key === 'whatsapp_call') {
-    return (
-      props.enabledFeatures.channel_voice &&
-      !!window.chatwootConfig?.whatsappAppId &&
-      window.chatwootConfig.whatsappAppId !== 'none'
-    );
-  }
-
  return [
    'website',
    'twilio',
@@ -86,14 +78,7 @@ const isComingSoon = computed(() => {
 });

 const isBeta = computed(() => {
-  return ['tiktok', 'voice', 'whatsapp_call'].includes(props.channel.key);
-});
-
-const hasVoiceBadge = computed(() => {
-  return (
-    ['voice', 'whatsapp_call'].includes(props.channel.key) &&
-    !!props.enabledFeatures.channel_voice
-  );
+  return ['tiktok', 'voice'].includes(props.channel.key);
 });

 const onItemClick = () => {
@@ -110,7 +95,6 @@ const onItemClick = () => {
    :icon="channel.icon"
    :is-coming-soon="isComingSoon"
    :is-beta="isBeta"
-    :has-voice-badge="hasVoiceBadge"
    :disabled="!isActive"
    @click="onItemClick"
  />
@@ -63,8 +63,10 @@ export default {
 .colorpicker--chrome.vc-chrome {
  @apply shadow-lg -mt-2.5 absolute z-[9999] border border-solid border-n-weak rounded;

-  :deep(input) {
-    @apply bg-white dark:bg-white;
+  ::v-deep {
+    input {
+      @apply bg-white dark:bg-white;
+    }
  }
 }
 </style>
@@ -0,0 +1,185 @@
+<script setup>
+import { watch } from 'vue';
+import { useRouter } from 'vue-router';
+import { useStore } from 'vuex';
+import { useCallSession } from 'dashboard/composables/useCallSession';
+import WindowVisibilityHelper from 'dashboard/helper/AudioAlerts/WindowVisibilityHelper';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+
+const router = useRouter();
+const store = useStore();
+
+const {
+  activeCall,
+  incomingCalls,
+  hasActiveCall,
+  isJoining,
+  joinCall,
+  endCall: endCallSession,
+  rejectIncomingCall,
+  dismissCall,
+  formattedCallDuration,
+} = useCallSession();
+
+const getCallInfo = call => {
+  const conversation = store.getters.getConversationById(call?.conversationId);
+  const inbox = store.getters['inboxes/getInbox'](conversation?.inbox_id);
+  const sender = conversation?.meta?.sender;
+  return {
+    conversation,
+    inbox,
+    contactName: sender?.name || sender?.phone_number || 'Unknown caller',
+    inboxName: inbox?.name || 'Customer support',
+    avatar: sender?.avatar || sender?.thumbnail,
+  };
+};
+
+const handleEndCall = async () => {
+  const call = activeCall.value;
+  if (!call) return;
+
+  const inboxId = call.inboxId || getCallInfo(call).conversation?.inbox_id;
+  if (!inboxId) return;
+
+  await endCallSession({
+    conversationId: call.conversationId,
+    inboxId,
+    callSid: call.callSid,
+  });
+};
+
+const handleJoinCall = async call => {
+  const { conversation } = getCallInfo(call);
+  if (!call || !conversation || isJoining.value) return;
+
+  // End current active call before joining new one
+  if (hasActiveCall.value) {
+    await handleEndCall();
+  }
+
+  const result = await joinCall({
+    conversationId: call.conversationId,
+    inboxId: conversation.inbox_id,
+    callSid: call.callSid,
+  });
+
+  if (result) {
+    router.push({
+      name: 'inbox_conversation',
+      params: { conversation_id: call.conversationId },
+    });
+  }
+};
+
+// Auto-join outbound calls when window is visible
+watch(
+  () => incomingCalls.value[0],
+  call => {
+    if (
+      call?.callDirection === 'outbound' &&
+      !hasActiveCall.value &&
+      WindowVisibilityHelper.isWindowVisible()
+    ) {
+      handleJoinCall(call);
+    }
+  },
+  { immediate: true }
+);
+</script>
+
+<template>
+  <div
+    v-if="incomingCalls.length || hasActiveCall"
+    class="fixed ltr:right-4 rtl:left-4 bottom-4 z-50 flex flex-col gap-2 w-72"
+  >
+    <!-- Incoming Calls (shown above active call) -->
+    <div
+      v-for="call in hasActiveCall ? incomingCalls : []"
+      :key="call.callSid"
+      class="flex items-center gap-3 p-4 bg-n-solid-2 rounded-xl shadow-xl outline outline-1 outline-n-strong"
+    >
+      <div class="animate-pulse ring-2 ring-n-teal-9 rounded-full inline-flex">
+        <Avatar
+          :src="getCallInfo(call).avatar"
+          :name="getCallInfo(call).contactName"
+          :size="40"
+          rounded-full
+        />
+      </div>
+      <div class="flex-1 min-w-0">
+        <p class="text-sm font-medium text-n-slate-12 truncate mb-0">
+          {{ getCallInfo(call).contactName }}
+        </p>
+        <p class="text-xs text-n-slate-11 truncate">
+          {{ getCallInfo(call).inboxName }}
+        </p>
+      </div>
+      <div class="flex shrink-0 gap-2">
+        <button
+          class="flex justify-center items-center w-10 h-10 bg-n-ruby-9 hover:bg-n-ruby-10 rounded-full transition-colors"
+          @click="dismissCall(call.callSid)"
+        >
+          <i class="text-lg text-white i-ph-phone-x-bold" />
+        </button>
+        <button
+          class="flex justify-center items-center w-10 h-10 bg-n-teal-9 hover:bg-n-teal-10 rounded-full transition-colors"
+          @click="handleJoinCall(call)"
+        >
+          <i class="text-lg text-white i-ph-phone-bold" />
+        </button>
+      </div>
+    </div>
+
+    <!-- Main Call Widget -->
+    <div
+      v-if="hasActiveCall || incomingCalls.length"
+      class="flex items-center gap-3 p-4 bg-n-solid-2 rounded-xl shadow-xl outline outline-1 outline-n-strong"
+    >
+      <div
+        class="ring-2 ring-n-teal-9 rounded-full inline-flex"
+        :class="{ 'animate-pulse': !hasActiveCall }"
+      >
+        <Avatar
+          :src="getCallInfo(activeCall || incomingCalls[0]).avatar"
+          :name="getCallInfo(activeCall || incomingCalls[0]).contactName"
+          :size="40"
+          rounded-full
+        />
+      </div>
+      <div class="flex-1 min-w-0">
+        <p class="text-sm font-medium text-n-slate-12 truncate mb-0">
+          {{ getCallInfo(activeCall || incomingCalls[0]).contactName }}
+        </p>
+        <p v-if="hasActiveCall" class="font-mono text-sm text-n-teal-9">
+          {{ formattedCallDuration }}
+        </p>
+        <p v-else class="text-xs text-n-slate-11">
+          {{
+            incomingCalls[0]?.callDirection === 'outbound'
+              ? $t('CONVERSATION.VOICE_WIDGET.OUTGOING_CALL')
+              : $t('CONVERSATION.VOICE_WIDGET.INCOMING_CALL')
+          }}
+        </p>
+      </div>
+      <div class="flex shrink-0 gap-2">
+        <button
+          class="flex justify-center items-center w-10 h-10 bg-n-ruby-9 hover:bg-n-ruby-10 rounded-full transition-colors"
+          @click="
+            hasActiveCall
+              ? handleEndCall()
+              : rejectIncomingCall(incomingCalls[0]?.callSid)
+          "
+        >
+          <i class="text-lg text-white i-ph-phone-x-bold" />
+        </button>
+        <button
+          v-if="!hasActiveCall"
+          class="flex justify-center items-center w-10 h-10 bg-n-teal-9 hover:bg-n-teal-10 rounded-full transition-colors"
+          @click="handleJoinCall(incomingCalls[0])"
+        >
+          <i class="text-lg text-white i-ph-phone-bold" />
+        </button>
+      </div>
+    </div>
+  </div>
+</template>
@@ -1,10 +1,10 @@
 <script setup>
 import getUuid from 'widget/helpers/uuid';
-import { ref, onMounted, onUnmounted } from 'vue';
+import { ref, onMounted, onUnmounted, defineEmits, defineExpose } from 'vue';
 import WaveSurfer from 'wavesurfer.js';
 import RecordPlugin from 'wavesurfer.js/dist/plugins/record.js';
 import { format, intervalToDuration } from 'date-fns';
-import { convertAudio } from './utils/audioConversionUtils';
+import { convertAudio } from './utils/mp3ConversionUtils';

 const props = defineProps({
  audioRecordFormat: {
@@ -18,7 +18,6 @@ const emit = defineEmits([
  'finishRecord',
  'pause',
  'play',
-  'recordError',
 ]);

 const waveformContainer = ref(null);
@@ -27,7 +26,6 @@ const record = ref(null);
 const isRecording = ref(false);
 const isPlaying = ref(false);
 const hasRecording = ref(false);
-const recordedAudioUrl = ref(null);

 const formatTimeProgress = time => {
  const duration = intervalToDuration({ start: 0, end: time });
@@ -37,28 +35,6 @@ const formatTimeProgress = time => {
  );
 };

-const AUDIO_EXTENSION_MAP = {
-  'audio/ogg': 'ogg',
-  'audio/mp3': 'mp3',
-  'audio/mpeg': 'mp3',
-  'audio/wav': 'wav',
-  'audio/webm': 'webm',
-};
-
-const getRecordPluginOptions = audioFormat => {
-  const options = {
-    scrollingWaveform: true,
-    renderRecordedAudio: false,
-  };
-  if (
-    audioFormat === 'audio/ogg' &&
-    MediaRecorder.isTypeSupported('audio/ogg;codecs=opus')
-  ) {
-    options.mimeType = 'audio/ogg;codecs=opus';
-  }
-  return options;
-};
-
 const initWaveSurfer = () => {
  wavesurfer.value = WaveSurfer.create({
    container: waveformContainer.value,
@@ -69,7 +45,10 @@ const initWaveSurfer = () => {
    barGap: 1,
    barRadius: 2,
    plugins: [
-      RecordPlugin.create(getRecordPluginOptions(props.audioRecordFormat)),
+      RecordPlugin.create({
+        scrollingWaveform: true,
+        renderRecordedAudio: false,
+      }),
    ],
  });

@@ -83,34 +62,21 @@ const initWaveSurfer = () => {
  });

  record.value.on('record-end', async blob => {
-    try {
-      const audioBlob = await convertAudio(blob, props.audioRecordFormat);
-      // Use the converted blob's actual type, which may differ from the
-      // requested format when the browser can't produce it (e.g. Safari falls
-      // back to MP3 instead of OGG). This keeps the filename, content type, and
-      // voice-note flag consistent with the real bytes.
-      const audioType = audioBlob.type || props.audioRecordFormat;
-      const ext = AUDIO_EXTENSION_MAP[audioType] || 'mp3';
-      const fileName = `${getUuid()}.${ext}`;
-      const file = new File([audioBlob], fileName, {
-        type: audioType,
-      });
-      if (recordedAudioUrl.value) URL.revokeObjectURL(recordedAudioUrl.value);
-      recordedAudioUrl.value = URL.createObjectURL(audioBlob);
-      wavesurfer.value.load(recordedAudioUrl.value);
-      emit('finishRecord', {
-        name: file.name,
-        type: file.type,
-        size: file.size,
-        file,
-      });
-      hasRecording.value = true;
-      isRecording.value = false;
-    } catch (error) {
-      isRecording.value = false;
-      hasRecording.value = false;
-      emit('recordError', { error });
-    }
+    const audioUrl = URL.createObjectURL(blob);
+    const audioBlob = await convertAudio(blob, props.audioRecordFormat);
+    const fileName = `${getUuid()}.mp3`;
+    const file = new File([audioBlob], fileName, {
+      type: props.audioRecordFormat,
+    });
+    wavesurfer.value.load(audioUrl);
+    emit('finishRecord', {
+      name: file.name,
+      type: file.type,
+      size: file.size,
+      file,
+    });
+    hasRecording.value = true;
+    isRecording.value = false;
  });

  record.value.on('record-progress', time => {
@@ -143,10 +109,6 @@ onMounted(() => {
 });

 onUnmounted(() => {
-  if (recordedAudioUrl.value) {
-    URL.revokeObjectURL(recordedAudioUrl.value);
-    recordedAudioUrl.value = null;
-  }
  if (wavesurfer.value) {
    wavesurfer.value.destroy();
  }
@@ -4,6 +4,7 @@ import { useI18n } from 'vue-i18n';
 import { useElementSize, useWindowSize } from '@vueuse/core';
 import { useMapGetter } from 'dashboard/composables/store';
 import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
+import { useCaptain } from 'dashboard/composables/useCaptain';
 import Button from 'dashboard/components-next/button/Button.vue';
 import DropdownBody from 'next/dropdown-menu/base/DropdownBody.vue';

@@ -18,11 +19,9 @@ const props = defineProps({
    type: Boolean,
    default: false,
  },
-  // Signature-aware emptiness is computed by the parent (which has access to
-  // the signature + channel context) and passed in as a boolean.
-  hasContent: {
-    type: Boolean,
-    default: false,
+  editorContent: {
+    type: String,
+    default: undefined,
  },
  conversationId: {
    type: Number,
@@ -34,8 +33,17 @@ const emit = defineEmits(['executeCopilotAction']);

 const { t } = useI18n();

+const { draftMessage } = useCaptain();
+
 const replyMode = useMapGetter('draftMessages/getReplyEditorMode');

+// When editorContent prop is passed, use it exclusively (even if empty)
+// This ensures each editor instance shows menu items based on its own content
+// Falls back to global draftMessage only when editorContent is not provided
+const effectiveContent = computed(() =>
+  props.editorContent !== undefined ? props.editorContent : draftMessage.value
+);
+
 // Selection-based menu items (when text is selected)
 const menuItems = computed(() => {
  const items = [];
@@ -55,7 +63,7 @@ const menuItems = computed(() => {
  } else if (
    props.conversationId &&
    replyMode.value === REPLY_EDITOR_MODES.REPLY &&
-    props.hasContent
+    effectiveContent.value
  ) {
    items.push({
      label: t('INTEGRATION_SETTINGS.OPEN_AI.REPLY_OPTIONS.IMPROVE_REPLY'),
@@ -64,7 +72,7 @@ const menuItems = computed(() => {
    });
  }

-  if (props.hasContent) {
+  if (effectiveContent.value) {
    items.push(
      {
        label: t(
@@ -354,17 +354,16 @@ function isBodyEmpty(content) {
  // if content is undefined, we assume that the body is empty
  if (!content) return true;

-  // Only strip the signature when it's actually being auto-appended for this
-  // draft. Otherwise an agent whose typed text happens to match their saved
-  // signature would be mistakenly treated as empty.
-  const bodyWithoutSignature =
-    sendWithSignature.value && props.signature
-      ? removeSignatureHelper(
-          content,
-          props.signature,
-          effectiveChannelType.value
-        )
-      : content;
+  // if the signature is present, we need to remove it before checking
+  // note that we don't update the editorView, so this is safe
+  // Use effective channel type to match how signature was appended
+  const bodyWithoutSignature = props.signature
+    ? removeSignatureHelper(
+        content,
+        props.signature,
+        effectiveChannelType.value
+      )
+    : content;

  // trimming should remove all the whitespaces, so we can check the length
  return bodyWithoutSignature.trim().length === 0;
@@ -475,6 +474,17 @@ function removeSignature() {
  reloadState(content);
 }

+function toggleSignatureInEditor(signatureEnabled) {
+  // The toggleSignatureInEditor gets the new value from the
+  // watcher, this means that if the value is true, the signature
+  // is supposed to be added, else we remove it.
+  if (signatureEnabled) {
+    addSignature();
+  } else {
+    removeSignature();
+  }
+}
+
 function setToolbarPosition() {
  const editorRect = editorRoot.value.getBoundingClientRect();
  const rect = selectedImageNode.value.getBoundingClientRect();
@@ -549,20 +559,6 @@ function emitOnChange() {
  emit('update:modelValue', contentFromEditor());
 }

-function toggleSignatureInEditor(signatureEnabled) {
-  // The toggleSignatureInEditor gets the new value from the
-  // watcher, this means that if the value is true, the signature
-  // is supposed to be added, else we remove it.
-  if (signatureEnabled) {
-    addSignature();
-  } else {
-    removeSignature();
-  }
-  // reloadState replaces editor state directly and bypasses dispatchTransaction,
-  // so v-model never hears about the signature change — sync it back explicitly.
-  emitOnChange();
-}
-
 function updateImgToolbarOnDelete() {
  // check if the selected node is present or not on keyup
  // this is needed because the user can select an image and then delete it
@@ -589,11 +585,11 @@ function isCmdPlusEnterToSendEnabled() {
 useKeyboardEvents({
  'Alt+KeyP': {
    action: focusEditorInputField,
-    allowOnFocusedInput: false,
+    allowOnFocusedInput: true,
  },
  'Alt+KeyL': {
    action: focusEditorInputField,
-    allowOnFocusedInput: false,
+    allowOnFocusedInput: true,
  },
 });

@@ -903,7 +899,7 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
      v-on-click-outside="handleClickOutside"
      :has-selection="isTextSelected"
      :is-editor-menu-popover="isEditorMenuPopover"
-      :has-content="!isBodyEmpty(modelValue)"
+      :editor-content="modelValue"
      :conversation-id="conversationId"
      :show-selection-menu="showSelectionMenu"
      :show-general-menu="false"
@@ -7,6 +7,7 @@ import * as ActiveStorage from 'activestorage';
 import inboxMixin from 'shared/mixins/inboxMixin';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import { getAllowedFileTypesByChannel } from '@chatwoot/utils';
+import { ALLOWED_FILE_TYPES } from 'shared/constants/messages';
 import VideoCallButton from '../VideoCallButton.vue';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
 import { mapGetters } from 'vuex';
@@ -165,6 +166,11 @@ export default {
      uploadRef,
    };
  },
+  data() {
+    return {
+      ALLOWED_FILE_TYPES,
+    };
+  },
  computed: {
    ...mapGetters({
      accountId: 'getCurrentAccountId',
@@ -206,11 +212,13 @@ export default {
      return this.conversationType === 'instagram_direct_message';
    },
    allowedFileTypes() {
+      // Use default file types for private notes
      if (this.isOnPrivateNote) {
-        return getAllowedFileTypesByChannel();
+        return this.ALLOWED_FILE_TYPES;
      }

      let channelType = this.channelType || this.inbox?.channel_type;
+
      if (this.isAnInstagramChannel || this.isInstagramDM) {
        channelType = INBOX_TYPES.INSTAGRAM;
      }
@@ -419,7 +427,7 @@ export default {
  @apply flex;
 }

-:deep(.file-uploads) {
+::v-deep .file-uploads {
  label {
    @apply cursor-pointer;
  }
@@ -53,10 +53,6 @@ export default {
      type: String,
      default: undefined,
    },
-    hasContent: {
-      type: Boolean,
-      default: false,
-    },
  },
  emits: ['setReplyMode', 'toggleEditorSize', 'executeCopilotAction'],
  setup(props, { emit }) {
@@ -80,7 +76,6 @@ export default {

    const { captainTasksEnabled } = useCaptain();
    const showCopilotMenu = ref(false);
-    const copilotToggleRef = ref(null);

    const handleCopilotAction = (actionKey, data) => {
      emit('executeCopilotAction', actionKey, data || props.editorContent);
@@ -105,11 +100,11 @@ export default {
    const keyboardEvents = {
      'Alt+KeyP': {
        action: () => handleNoteClick(),
-        allowOnFocusedInput: false,
+        allowOnFocusedInput: true,
      },
      'Alt+KeyL': {
        action: () => handleReplyClick(),
-        allowOnFocusedInput: false,
+        allowOnFocusedInput: true,
      },
    };
    useKeyboardEvents(keyboardEvents);
@@ -122,7 +117,6 @@ export default {
      captainTasksEnabled,
      handleCopilotAction,
      showCopilotMenu,
-      copilotToggleRef,
      toggleCopilotMenu,
      handleClickOutside,
    };
@@ -170,7 +164,6 @@ export default {
    <div v-if="captainTasksEnabled" class="flex items-center gap-2">
      <div class="relative">
        <NextButton
-          ref="copilotToggleRef"
          ghost
          :disabled="disabled || isEditorDisabled"
          :class="{
@@ -183,12 +176,9 @@ export default {
        />
        <CopilotMenuBar
          v-if="showCopilotMenu"
-          v-on-click-outside="[
-            handleClickOutside,
-            { ignore: [copilotToggleRef] },
-          ]"
+          v-on-click-outside="handleClickOutside"
          :has-selection="false"
-          :has-content="hasContent"
+          :editor-content="editorContent"
          :conversation-id="conversationId"
          class="ltr:right-0 rtl:left-0 bottom-full mb-2"
          @execute-copilot-action="handleCopilotAction"
@@ -1,7 +1,5 @@
 import lamejs from '@breezystack/lamejs';

-import { remuxWebmToOgg } from './webmOpusToOgg';
-
 const writeString = (view, offset, string) => {
  // eslint-disable-next-line no-plusplus
  for (let i = 0; i < string.length; i++) {
@@ -141,20 +139,6 @@ export const convertAudio = async (inputBlob, outputFormat, bitrate = 128) => {
    audio = await convertToWav(inputBlob);
  } else if (outputFormat === 'audio/mp3') {
    audio = await convertToMp3(inputBlob, bitrate);
-  } else if (outputFormat === 'audio/ogg') {
-    const inputType = inputBlob.type.split(';')[0].trim();
-    if (inputType === 'audio/webm' || inputType === 'video/webm') {
-      audio = await remuxWebmToOgg(inputBlob);
-    } else if (inputType === 'audio/ogg') {
-      audio = inputBlob;
-    } else {
-      // Browsers that record neither WebM nor OGG (e.g. Safari records
-      // audio/mp4) cannot produce OGG/Opus. Fall back to MP3 so the recording
-      // still sends as a regular audio message instead of failing. The caller
-      // keys the voice-note flag off the returned blob type, so an MP3 result
-      // is never mislabeled as an OGG/Opus voice note.
-      audio = await convertToMp3(inputBlob, bitrate);
-    }
  } else {
    throw new Error('Unsupported output format');
  }
@@ -1,457 +0,0 @@
-/* eslint-disable no-bitwise */
-/**
- * WebM/Opus → OGG/Opus remuxer
- *
- * Chrome's MediaRecorder produces WebM containers even when
- * `audio/ogg;codecs=opus` is requested. WhatsApp Cloud API requires
- * proper OGG/Opus files for voice messages.
- *
- * This module extracts raw Opus packets from the WebM (EBML) container
- * and repackages them into a valid OGG bitstream. The audio data itself
- * is never re-encoded — only the container format changes.
- *
- * References:
- *   EBML (container for WebM):   RFC 8794 — https://www.rfc-editor.org/rfc/rfc8794
- *   Matroska/WebM elements:      https://www.matroska.org/technical/elements.html
- *   OGG bitstream framing:       RFC 3533 — https://www.rfc-editor.org/rfc/rfc3533
- *   Opus codec:                  RFC 6716 — https://www.rfc-editor.org/rfc/rfc6716
- *   Opus in OGG (OpusHead/Tags): RFC 7845 — https://www.rfc-editor.org/rfc/rfc7845
- */
-
-// ======================== EBML / WebM parser ========================
-
-const EBML_IDS = {
-  Segment: 0x18538067,
-  SegmentInfo: 0x1549a966,
-  Tracks: 0x1654ae6b,
-  TrackEntry: 0xae,
-  CodecPrivate: 0x63a2,
-  Audio: 0xe1,
-  SamplingFrequency: 0xb5,
-  Channels: 0x9f,
-  Cluster: 0x1f43b675,
-  Timecode: 0xe7,
-  SimpleBlock: 0xa3,
-  BlockGroup: 0xa0,
-  Block: 0xa1,
-};
-
-const MASTER_ELEMENTS = new Set([
-  0x1a45dfa3, // EBML header
-  EBML_IDS.Segment,
-  EBML_IDS.SegmentInfo,
-  EBML_IDS.Tracks,
-  EBML_IDS.TrackEntry,
-  EBML_IDS.Audio,
-  EBML_IDS.Cluster,
-  EBML_IDS.BlockGroup,
-]);
-
-/** Read an EBML variable-length integer (data size). */
-function readVint(data, pos) {
-  if (pos >= data.length) return null;
-  const first = data[pos];
-  if (first === 0) return null;
-
-  let len = 1;
-  let mask = 0x80;
-  while (len <= 8 && !(first & mask)) {
-    len += 1;
-    mask >>= 1;
-  }
-  if (len > 8 || pos + len > data.length) return null;
-
-  let value = first & (mask - 1);
-  for (let i = 1; i < len; i += 1) {
-    value = value * 256 + data[pos + i];
-  }
-  return { value, length: len };
-}
-
-/** Read an EBML element ID (leading marker bits are kept). */
-function readElementId(data, pos) {
-  if (pos >= data.length) return null;
-  const first = data[pos];
-  if (first === 0) return null;
-
-  let len = 1;
-  let mask = 0x80;
-  while (len <= 4 && !(first & mask)) {
-    len += 1;
-    mask >>= 1;
-  }
-  if (len > 4 || pos + len > data.length) return null;
-
-  let id = first;
-  for (let i = 1; i < len; i += 1) {
-    id = id * 256 + data[pos + i];
-  }
-  return { id, length: len };
-}
-
-function readUintBE(data, offset, length) {
-  let v = 0;
-  for (let i = 0; i < length; i += 1) v = v * 256 + data[offset + i];
-  return v;
-}
-
-function readFloatBE(data, offset, length) {
-  if (length !== 4 && length !== 8) return NaN;
-  const buf = new ArrayBuffer(length);
-  const u8 = new Uint8Array(buf);
-  for (let i = 0; i < length; i += 1) u8[i] = data[offset + i];
-  const view = new DataView(buf);
-  return length === 4 ? view.getFloat32(0) : view.getFloat64(0);
-}
-
-/** Extract the raw Opus frame from a SimpleBlock / Block element. */
-function extractFrameFromBlock(data, offset, end) {
-  const trackVint = readVint(data, offset);
-  if (!trackVint) return null;
-  let pos = offset + trackVint.length;
-
-  // int16 relative timecode (big-endian, signed) – skip
-  pos += 2;
-  // Flags byte – skip. Lacing (Xiph/EBML/fixed-size) is NOT supported;
-  // this assumes single-frame blocks as produced by MediaRecorder.
-  const flags = data[pos];
-  const lacingBits = (flags >> 1) & 0x03;
-  if (lacingBits !== 0) {
-    // eslint-disable-next-line no-console
-    console.warn(
-      'webmOpusToOgg: laced SimpleBlock detected (unsupported), frame may be invalid'
-    );
-  }
-  pos += 1;
-
-  if (pos >= end) return null;
-  return data.slice(pos, end);
-}
-
-/**
- * Walk the EBML tree and collect metadata + Opus frames.
- * We only descend into master elements and only extract the fields we need.
- */
-function parseWebM(buffer) {
-  const data = new Uint8Array(buffer);
-  const result = {
-    channels: 1,
-    sampleRate: 48000,
-    codecPrivate: null,
-    frames: [],
-  };
-
-  function walk(start, end) {
-    let pos = start;
-    while (pos < end) {
-      const idRes = readElementId(data, pos);
-      if (!idRes) break;
-      pos += idRes.length;
-
-      const sizeRes = readVint(data, pos);
-      if (!sizeRes) break;
-      pos += sizeRes.length;
-
-      // Handle "unknown size" (all-ones VINT) by treating it as the rest of the parent
-      // Use Math.pow instead of bit-shift to avoid 32-bit overflow for 5+ byte VINTs
-      const maxVint = 2 ** (7 * sizeRes.length) - 1;
-      const elEnd =
-        sizeRes.value === maxVint ? end : Math.min(pos + sizeRes.value, end);
-
-      if (MASTER_ELEMENTS.has(idRes.id)) {
-        walk(pos, elEnd);
-      } else {
-        switch (idRes.id) {
-          case EBML_IDS.Channels:
-            result.channels = readUintBE(data, pos, sizeRes.value);
-            break;
-          case EBML_IDS.SamplingFrequency:
-            result.sampleRate = readFloatBE(data, pos, sizeRes.value);
-            break;
-          case EBML_IDS.CodecPrivate:
-            result.codecPrivate = data.slice(pos, elEnd);
-            break;
-          case EBML_IDS.SimpleBlock:
-          case EBML_IDS.Block: {
-            const frame = extractFrameFromBlock(data, pos, elEnd);
-            if (frame && frame.length > 0) result.frames.push(frame);
-            break;
-          }
-          default:
-            break;
-        }
-      }
-      pos = elEnd;
-    }
-  }
-
-  walk(0, data.length);
-  return result;
-}
-
-// ======================== OGG writer ========================
-
-/** OGG CRC-32 table (polynomial 0x04C11DB7). */
-const CRC_TABLE = (() => {
-  const t = new Uint32Array(256);
-  for (let i = 0; i < 256; i += 1) {
-    let c = i << 24;
-    for (let j = 0; j < 8; j += 1) {
-      c = ((c << 1) ^ (c & 0x80000000 ? 0x04c11db7 : 0)) >>> 0;
-    }
-    t[i] = c;
-  }
-  return t;
-})();
-
-function oggCrc32(bytes) {
-  let crc = 0;
-  for (let i = 0; i < bytes.length; i += 1) {
-    crc = (CRC_TABLE[((crc >>> 24) ^ bytes[i]) & 0xff] ^ (crc << 8)) >>> 0;
-  }
-  return crc;
-}
-
-/**
- * Build one OGG page.
- *
- * @param {number}       headerType      0x02 = BOS, 0x04 = EOS, 0x00 = normal
- * @param {number}       granulePosition 48 kHz sample count
- * @param {number}       serialNumber    logical stream id
- * @param {number}       pageSeq         page sequence counter
- * @param {Uint8Array[]} packets         one or more complete Opus packets
- */
-function createOggPage(
-  headerType,
-  granulePosition,
-  serialNumber,
-  pageSeq,
-  packets
-) {
-  // Build the lacing / segment table
-  const segTable = [];
-  let dataLen = 0;
-  packets.forEach(pkt => {
-    let rem = pkt.length;
-    while (rem >= 255) {
-      segTable.push(255);
-      rem -= 255;
-    }
-    segTable.push(rem); // final segment (0 when pkt.length is a multiple of 255)
-    dataLen += pkt.length;
-  });
-
-  const hdrLen = 27 + segTable.length;
-  const page = new Uint8Array(hdrLen + dataLen);
-  const dv = new DataView(page.buffer);
-
-  // Capture pattern
-  page.set([0x4f, 0x67, 0x67, 0x53]); // "OggS"
-  page[4] = 0; // version
-  page[5] = headerType;
-
-  // Granule position (int64 LE)
-  dv.setUint32(6, granulePosition & 0xffffffff, true);
-  dv.setUint32(
-    10,
-    Math.floor(granulePosition / 0x100000000) & 0xffffffff,
-    true
-  );
-
-  dv.setUint32(14, serialNumber, true); // serial
-  dv.setUint32(18, pageSeq, true); // page sequence
-  dv.setUint32(22, 0, true); // CRC placeholder
-
-  page[26] = segTable.length;
-  for (let i = 0; i < segTable.length; i += 1) page[27 + i] = segTable[i];
-
-  let off = hdrLen;
-  packets.forEach(pkt => {
-    page.set(pkt, off);
-    off += pkt.length;
-  });
-
-  // Fill in the CRC
-  dv.setUint32(22, oggCrc32(page), true);
-  return page;
-}
-
-// ======================== Opus helpers ========================
-
-/** Lookup table: frame duration in ms for each Opus TOC config index (0-31). */
-const OPUS_FRAME_MS = [
-  10,
-  20,
-  40,
-  60, // 0-3   SILK NB
-  10,
-  20,
-  40,
-  60, // 4-7   SILK MB
-  10,
-  20,
-  40,
-  60, // 8-11  SILK WB
-  10,
-  20, // 12-13 Hybrid SWB
-  10,
-  20, // 14-15 Hybrid FB
-  2.5,
-  5,
-  10,
-  20, // 16-19 CELT NB
-  2.5,
-  5,
-  10,
-  20, // 20-23 CELT WB
-  2.5,
-  5,
-  10,
-  20, // 24-27 CELT SWB
-  2.5,
-  5,
-  10,
-  20, // 28-31 CELT FB
-];
-
-/** Return the total number of 48 kHz PCM samples represented by an Opus packet. */
-function opusPacketSamples(pkt) {
-  if (!pkt || pkt.length === 0) return 960; // default 20 ms
-  const toc = pkt[0];
-  const config = (toc >> 3) & 0x1f;
-  const code = toc & 0x03;
-
-  const samplesPerFrame = ((OPUS_FRAME_MS[config] || 20) * 48000) / 1000;
-  let frameCount;
-  if (code <= 1) frameCount = code + 1;
-  else if (code === 2) frameCount = 2;
-  else frameCount = pkt.length >= 2 ? pkt[1] & 0x3f : 1;
-
-  return samplesPerFrame * frameCount;
-}
-
-function buildOpusHead(channels, sampleRate, preSkip) {
-  const buf = new Uint8Array(19);
-  const dv = new DataView(buf.buffer);
-  buf.set(new TextEncoder().encode('OpusHead'));
-  buf[8] = 1; // version
-  buf[9] = channels;
-  dv.setUint16(10, preSkip, true);
-  dv.setUint32(12, sampleRate, true);
-  dv.setInt16(16, 0, true); // output gain
-  buf[18] = 0; // channel mapping family
-  return buf;
-}
-
-function buildOpusTags() {
-  const vendor = new TextEncoder().encode('chatwoot');
-  const buf = new Uint8Array(8 + 4 + vendor.length + 4);
-  const dv = new DataView(buf.buffer);
-  buf.set(new TextEncoder().encode('OpusTags'));
-  dv.setUint32(8, vendor.length, true);
-  buf.set(vendor, 12);
-  dv.setUint32(12 + vendor.length, 0, true); // 0 user comments
-  return buf;
-}
-
-// ======================== Public API ========================
-
-const MAX_FRAMES_PER_PAGE = 50; // ~1 s at 20 ms/frame
-const MAX_SEGMENTS_PER_PAGE = 255;
-
-/**
- * Remux a WebM/Opus blob into an OGG/Opus blob.
- * If the input is already OGG (starts with "OggS"), it is returned as-is.
- *
- * @param {Blob} webmBlob
- * @returns {Promise<Blob>} OGG/Opus blob
- */
-export async function remuxWebmToOgg(webmBlob) {
-  const buffer = await webmBlob.arrayBuffer();
-  const bytes = new Uint8Array(buffer);
-
-  // Already OGG? Return unchanged.
-  if (
-    bytes.length >= 4 &&
-    bytes[0] === 0x4f &&
-    bytes[1] === 0x67 &&
-    bytes[2] === 0x67 &&
-    bytes[3] === 0x53
-  ) {
-    return webmBlob;
-  }
-
-  const { channels, sampleRate, codecPrivate, frames } = parseWebM(buffer);
-  if (frames.length === 0) {
-    throw new Error('No Opus frames found in WebM input');
-  }
-
-  // Extract pre-skip from the WebM CodecPrivate (which IS the OpusHead)
-  let preSkip = 312;
-  if (codecPrivate && codecPrivate.length >= 12) {
-    const magic = new TextDecoder().decode(codecPrivate.slice(0, 8));
-    if (magic === 'OpusHead') {
-      preSkip = new DataView(
-        codecPrivate.buffer,
-        codecPrivate.byteOffset,
-        codecPrivate.length
-      ).getUint16(10, true);
-    }
-  }
-
-  const serial = (Math.random() * 0x100000000) >>> 0;
-  let pageSeq = 0;
-  const pages = [];
-
-  // Page 0 – OpusHead (BOS)
-  pages.push(
-    createOggPage(0x02, 0, serial, pageSeq, [
-      buildOpusHead(channels, sampleRate, preSkip),
-    ])
-  );
-  pageSeq += 1;
-
-  // Page 1 – OpusTags
-  pages.push(createOggPage(0x00, 0, serial, pageSeq, [buildOpusTags()]));
-  pageSeq += 1;
-
-  // Audio pages
-  let granule = 0;
-  let idx = 0;
-
-  while (idx < frames.length) {
-    const packets = [];
-    let segs = 0;
-
-    while (idx < frames.length && packets.length < MAX_FRAMES_PER_PAGE) {
-      const pkt = frames[idx];
-      // createOggPage always appends a terminating lacing value, so a packet
-      // spans floor(len/255)+1 segments (including the extra 0 when len is an
-      // exact multiple of 255). Math.ceil would undercount those cases.
-      const pktSegs = Math.floor(pkt.length / 255) + 1;
-      if (segs + pktSegs > MAX_SEGMENTS_PER_PAGE && packets.length > 0) break;
-
-      packets.push(pkt);
-      segs += pktSegs;
-      granule += opusPacketSamples(pkt);
-      idx += 1;
-    }
-
-    const isLast = idx >= frames.length;
-    pages.push(
-      createOggPage(isLast ? 0x04 : 0x00, granule, serial, pageSeq, packets)
-    );
-    pageSeq += 1;
-  }
-
-  // Concatenate pages into a single buffer
-  const total = pages.reduce((s, p) => s + p.length, 0);
-  const out = new Uint8Array(total);
-  let off = 0;
-  pages.forEach(p => {
-    out.set(p, off);
-    off += p.length;
-  });
-
-  return new Blob([out], { type: 'audio/ogg' });
-}
@@ -1,144 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useStore } from 'dashboard/composables/store';
-import { useI18n } from 'vue-i18n';
-import {
-  getVoiceCallProvider,
-  VOICE_CALL_PROVIDERS,
-} from 'dashboard/helper/inbox';
-import {
-  VOICE_CALL_DIRECTION,
-  VOICE_CALL_OUTBOUND_INIT_STATUS,
-} from 'dashboard/components-next/message/constants';
-import { useWhatsappCallSession } from 'dashboard/composables/useWhatsappCallSession';
-import { useCallsStore } from 'dashboard/stores/calls';
-import { useMapGetter } from 'dashboard/composables/store';
-import { useAccount } from 'dashboard/composables/useAccount';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
-import { useAlert } from 'dashboard/composables';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-
-const props = defineProps({
-  inbox: {
-    type: Object,
-    default: () => ({}),
-  },
-  chat: {
-    type: Object,
-    default: () => ({}),
-  },
-});
-
-const { t } = useI18n();
-const store = useStore();
-const callsStore = useCallsStore();
-const whatsappCallSession = useWhatsappCallSession();
-const contactsUiFlags = useMapGetter('contacts/getUIFlags');
-const { isCloudFeatureEnabled } = useAccount();
-
-const voiceCallProvider = computed(() => getVoiceCallProvider(props.inbox));
-const isVoiceCallInbox = computed(
-  () =>
-    voiceCallProvider.value !== null &&
-    isCloudFeatureEnabled(FEATURE_FLAGS.CHANNEL_VOICE)
-);
-const isWhatsappVoiceInbox = computed(
-  () => voiceCallProvider.value === VOICE_CALL_PROVIDERS.WHATSAPP
-);
-
-const isCallButtonDisabled = computed(() => {
-  if (callsStore.hasActiveCall || callsStore.hasIncomingCall) return true;
-  if (isWhatsappVoiceInbox.value) {
-    return whatsappCallSession.isInitiating.value;
-  }
-  return contactsUiFlags.value?.isInitiatingCall || false;
-});
-
-const isCallButtonLoading = computed(() =>
-  isWhatsappVoiceInbox.value
-    ? whatsappCallSession.isInitiating.value
-    : !!contactsUiFlags.value?.isInitiatingCall
-);
-
-const callButtonTooltip = computed(() =>
-  isWhatsappVoiceInbox.value
-    ? t('CONVERSATION.HEADER.WHATSAPP_CALL')
-    : t('CONVERSATION.HEADER.VOICE_CALL')
-);
-
-const startWhatsappCall = async () => {
-  if (whatsappCallSession.isInitiating.value) return;
-  try {
-    const response = await whatsappCallSession.initiateOutboundCall(
-      props.chat.id
-    );
-
-    // Composable returns LOCKED when init is already in flight or a call is
-    // active; soft no-op so a parallel click doesn't trigger a banner.
-    if (response?.status === VOICE_CALL_OUTBOUND_INIT_STATUS.LOCKED) return;
-    // Permission template path returns no call id — show banner, no widget yet.
-    if (!response?.id) {
-      const status = response?.status;
-      const messageKey =
-        status === VOICE_CALL_OUTBOUND_INIT_STATUS.PERMISSION_PENDING
-          ? 'CONVERSATION.HEADER.WHATSAPP_CALL_PERMISSION_PENDING'
-          : 'CONVERSATION.HEADER.WHATSAPP_CALL_PERMISSION_REQUESTED';
-      useAlert(t(messageKey));
-      return;
-    }
-
-    // Stay non-active until Meta delivers the connect webhook (sdp_answer);
-    // flipping to active here would start the duration timer before pickup.
-    callsStore.addCall({
-      callSid: response.call_id,
-      callId: response.id,
-      conversationId: props.chat.id,
-      inboxId: props.inbox?.id,
-      callDirection: VOICE_CALL_DIRECTION.OUTBOUND,
-      provider: VOICE_CALL_PROVIDERS.WHATSAPP,
-    });
-  } catch (error) {
-    useAlert(error?.message || t('CONVERSATION.HEADER.WHATSAPP_CALL_FAILED'));
-  }
-};
-
-const startTwilioCall = async () => {
-  if (contactsUiFlags.value?.isInitiatingCall) return;
-  try {
-    const response = await store.dispatch('contacts/initiateCall', {
-      contactId: props.chat?.meta?.sender?.id,
-      inboxId: props.inbox?.id,
-      conversationId: props.chat.id,
-    });
-
-    callsStore.addCall({
-      callSid: response?.call_sid,
-      conversationId: response?.conversation_id ?? props.chat.id,
-      inboxId: props.inbox?.id,
-      callDirection: VOICE_CALL_DIRECTION.OUTBOUND,
-    });
-  } catch (error) {
-    useAlert(error?.message || t('CONVERSATION.HEADER.VOICE_CALL_FAILED'));
-  }
-};
-
-const startCall = () => {
-  if (isWhatsappVoiceInbox.value) return startWhatsappCall();
-  return startTwilioCall();
-};
-</script>
-
-<template>
-  <NextButton
-    v-if="isVoiceCallInbox"
-    v-tooltip.bottom="callButtonTooltip"
-    sm
-    ghost
-    slate
-    icon="i-lucide-phone"
-    :is-loading="isCallButtonLoading"
-    :disabled="isCallButtonDisabled"
-    @click="startCall"
-  />
-  <template v-else />
-</template>
@@ -8,14 +8,13 @@ import InboxName from '../InboxName.vue';
 import MoreActions from './MoreActions.vue';
 import Avatar from 'next/avatar/Avatar.vue';
 import SLACardLabel from './components/SLACardLabel.vue';
-import ConversationCallButton from './ConversationCallButton.vue';
 import wootConstants from 'dashboard/constants/globals';
 import { conversationListPageURL } from 'dashboard/helper/URLHelper';
 import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
 import { useInbox } from 'dashboard/composables/useInbox';
-import { useAlert } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
 import { copyTextToClipboard } from 'shared/helpers/clipboard';
+import { useAlert } from 'dashboard/composables';

 const props = defineProps({
  chat: {
@@ -173,7 +172,6 @@ const copyConversationId = async () => {
        :parent-width="width"
        class="hidden md:flex"
      />
-      <ConversationCallButton :inbox="inbox" :chat="currentChat" />
      <MoreActions :conversation-id="currentChat.id" />
    </div>
  </div>
@@ -179,21 +179,6 @@ export default {
      }
      return true;
    },
-    hasMeaningfulEditorContent() {
-      const body = this.message || '';
-      // Only strip the signature when it's actually being auto-appended.
-      // If the toggle is off, the agent's text might happen to match their
-      // saved signature and we'd incorrectly treat it as empty.
-      const shouldStripSignature =
-        !this.isPrivate && this.sendWithSignature && !!this.messageSignature;
-      if (!shouldStripSignature) return !!body.trim();
-      const stripped = removeSignature(
-        body,
-        this.messageSignature,
-        getEffectiveChannelType(this.channelType, this.inbox?.medium || '')
-      );
-      return !!stripped.trim();
-    },
    isReplyRestricted() {
      return (
        !this.currentChat?.can_reply &&
@@ -375,10 +360,7 @@ export default {
      return `draft-${this.conversationIdByRoute}-${this.replyType}`;
    },
    audioRecordFormat() {
-      if (this.isAWhatsAppChannel) {
-        return AUDIO_FORMATS.OGG;
-      }
-      if (this.isATelegramChannel) {
+      if (this.isAWhatsAppChannel || this.isATelegramChannel) {
        return AUDIO_FORMATS.MP3;
      }
      if (this.isAPIInbox) {
@@ -1011,18 +993,14 @@ export default {
    onFinishRecorder(file) {
      this.recordingAudioState = 'stopped';
      this.hasRecordedAudio = true;
-      // Added a new key isVoiceMessage to the file to identify recorded audio
+      // Added a new key isRecordedAudio to the file to find it's and recorded audio
      // Because to filter and show only non recorded audio and other attachments
      const autoRecordedFile = {
        ...file,
-        isVoiceMessage: true,
+        isRecordedAudio: true,
      };
      return file && this.onFileUpload(autoRecordedFile);
    },
-    onRecordError() {
-      this.toggleAudioRecorder();
-      useAlert(this.$t('CONVERSATION.REPLYBOX.AUDIO_CONVERSION_FAILED'));
-    },
    toggleTyping(status) {
      const conversationId = this.currentChat.id;
      const isPrivate = this.isPrivate;
@@ -1049,7 +1027,7 @@ export default {
          isPrivate: this.isPrivate,
          thumb: reader.result,
          blobSignedId: blob ? blob.signed_id : undefined,
-          isVoiceMessage: file?.isVoiceMessage || false,
+          isRecordedAudio: file?.isRecordedAudio || false,
        });
      };
    },
@@ -1085,7 +1063,6 @@ export default {
            private: false,
            message: caption,
            sender: this.sender,
-            isVoiceMessage: attachment.isVoiceMessage || false,
          };

          attachmentPayload = this.setReplyToInPayload(attachmentPayload);
@@ -1135,9 +1112,6 @@ export default {
        this.attachedFiles.forEach(attachment => {
          if (this.globalConfig.directUploadsEnabled) {
            messagePayload.files.push(attachment.blobSignedId);
-            if (attachment.isVoiceMessage) {
-              messagePayload.isVoiceMessage = true;
-            }
          } else {
            messagePayload.files.push(attachment.resource.file);
          }
@@ -1226,7 +1200,7 @@ export default {
      this.hasRecordedAudio = false;
      // Only clear the recorded audio when we click toggle button.
      this.attachedFiles = this.attachedFiles.filter(
-        file => !file?.isVoiceMessage
+        file => !file?.isRecordedAudio
      );
    },
    toggleEditorSize() {
@@ -1257,7 +1231,6 @@ export default {
      :is-message-length-reaching-threshold="isMessageLengthReachingThreshold"
      :characters-remaining="charactersRemaining"
      :editor-content="message"
-      :has-content="hasMeaningfulEditorContent"
      @set-reply-mode="setReplyMode"
      @toggle-editor-size="toggleEditorSize"
      @toggle-copilot="copilot.toggleEditor"
@@ -1304,7 +1277,6 @@ export default {
          :audio-record-format="audioRecordFormat"
          @recorder-progress-changed="onRecordProgressChanged"
          @finish-record="onFinishRecorder"
-          @record-error="onRecordError"
          @play="recordingAudioState = 'playing'"
          @pause="recordingAudioState = 'paused'"
        />
@@ -14,11 +14,6 @@ const props = defineProps({
    type: String,
    default: 'conversation',
  },
-  action: {
-    type: String,
-    default: 'assign',
-    validator: value => ['assign', 'remove'].includes(value),
-  },
  isLoading: {
    type: Boolean,
    default: false,
@@ -27,13 +22,9 @@ const props = defineProps({
    type: Boolean,
    default: false,
  },
-  appliedLabels: {
-    type: Array,
-    default: null,
-  },
 });

-const emit = defineEmits(['assign', 'remove']);
+const emit = defineEmits(['assign']);

 const { t } = useI18n();

@@ -44,43 +35,17 @@ const [showDropdown, toggleDropdown] = useToggle(false);
 const selectedLabels = ref([]);

 const isTypeContact = computed(() => props.type === 'contact');
-const isRemoveAction = computed(() => props.action === 'remove');

-const buttonLabel = computed(() => {
-  if (!isTypeContact.value) return '';
-
-  return isRemoveAction.value
-    ? t('CONTACTS_BULK_ACTIONS.REMOVE_LABELS')
-    : t('CONTACTS_BULK_ACTIONS.ASSIGN_LABELS');
-});
-
-const tooltipLabel = computed(() =>
-  isRemoveAction.value
-    ? t('BULK_ACTION.LABELS.REMOVE_LABELS')
-    : t('BULK_ACTION.LABELS.ASSIGN_LABELS')
-);
-
-const confirmLabel = computed(() =>
-  isRemoveAction.value
-    ? t('BULK_ACTION.LABELS.REMOVE_SELECTED_LABELS')
-    : t('BULK_ACTION.LABELS.ASSIGN_SELECTED_LABELS')
+const buttonLabel = computed(() =>
+  props.type === 'contact' ? t('CONTACTS_BULK_ACTIONS.ASSIGN_LABELS') : ''
 );

 const isLabelSelected = labelTitle => {
  return selectedLabels.value.includes(labelTitle);
 };

-const visibleLabels = computed(() => {
-  if (!isRemoveAction.value || props.appliedLabels === null) {
-    return labels.value;
-  }
-
-  const applied = new Set(props.appliedLabels);
-  return labels.value.filter(label => applied.has(label.title));
-});
-
 const labelMenuItems = computed(() => {
-  return visibleLabels.value.map(label => ({
+  return labels.value.map(label => ({
    action: 'select',
    value: label.title,
    label: label.title,
@@ -99,13 +64,9 @@ const toggleLabelSelection = labelTitle => {
  }
 };

-const handleApply = () => {
+const handleAssign = () => {
  if (selectedLabels.value.length > 0) {
-    if (isRemoveAction.value) {
-      emit('remove', selectedLabels.value);
-    } else {
-      emit('assign', selectedLabels.value);
-    }
+    emit('assign', selectedLabels.value);
    toggleDropdown(false);
    selectedLabels.value = [];
  }
@@ -120,9 +81,9 @@ const handleDismiss = () => {
 <template>
  <div ref="containerRef" class="relative">
    <NextButton
-      v-tooltip="tooltipLabel"
+      v-tooltip="isTypeContact ? '' : $t('BULK_ACTION.LABELS.ASSIGN_LABELS')"
      :label="buttonLabel"
-      :icon="isRemoveAction ? 'i-woot-tag-remove' : 'i-lucide-tag'"
+      icon="i-lucide-tag"
      slate
      :size="isTypeContact ? 'sm' : 'xs'"
      ghost
@@ -187,9 +148,9 @@ const handleDismiss = () => {
            <NextButton
              sm
              class="w-full [&>span:nth-child(2)]:hidden md:[&>span:nth-child(2)]:inline-flex"
-              :label="confirmLabel"
+              :label="t('BULK_ACTION.LABELS.ASSIGN_SELECTED_LABELS')"
              :disabled="!selectedLabels.length"
-              @click="handleApply"
+              @click="handleAssign"
            />
          </div>
        </template>
@@ -1,6 +1,5 @@
 <script setup>
 import { ref, computed, onMounted, onUnmounted, useAttrs } from 'vue';
-import { useMapGetter } from 'dashboard/composables/store.js';
 import { getUnixTime } from 'date-fns';
 import { findSnoozeTime } from 'dashboard/helper/snoozeHelpers';
 import { emitter } from 'shared/helpers/mitt';
@@ -56,25 +55,12 @@ defineOptions({
 const attrs = useAttrs();

 const {
-  selectedConversations,
  onAssignAgent,
  onAssignLabels,
-  onRemoveLabels,
  onAssignTeamsForBulk: onAssignTeam,
  onUpdateConversations,
 } = useBulkActions();

-const getConversationById = useMapGetter('getConversationById');
-
-const appliedLabelsForSelection = computed(() => {
-  const applied = new Set();
-  selectedConversations.value.forEach(id => {
-    const conversation = getConversationById.value(id);
-    (conversation?.labels || []).forEach(label => applied.add(label));
-  });
-  return Array.from(applied);
-});
-
 const showCustomTimeSnoozeModal = ref(false);

 function onCmdSnoozeConversation(snoozeType) {
@@ -175,11 +161,6 @@ onUnmounted(() => {
        </div>
        <div class="flex items-center gap-2">
          <BulkLabelActions @assign="onAssignLabels" />
-          <BulkLabelActions
-            action="remove"
-            :applied-labels="appliedLabelsForSelection"
-            @remove="onRemoveLabels"
-          />
          <BulkUpdateActions
            :show-resolve="!showResolvedAction"
            :show-reopen="!showOpenAction"
@@ -1,5 +1,5 @@
 <script setup>
-import { ref, computed } from 'vue';
+import { ref, computed, defineOptions } from 'vue';
 import FilterButton from 'dashboard/components/ui/Dropdown/DropdownButton.vue';
 import FilterListDropdown from 'dashboard/components/ui/Dropdown/DropdownList.vue';

@@ -121,7 +121,7 @@ const variableKey = (item = {}) => {
  }
 }

-.canned-item__button :deep(.button__content) {
+.canned-item__button::v-deep .button__content {
  @apply overflow-hidden text-ellipsis whitespace-nowrap;
 }
 </style>
@@ -108,7 +108,7 @@ export function useBulkActions() {
    }
  }

-  // Used by both context menu and bulk action bar.
+  // Only used in context menu
  async function onRemoveLabels(labelsToRemove, conversationId = null) {
    try {
      await store.dispatch('bulkActions/process', {
@@ -119,24 +119,14 @@ export function useBulkActions() {
        },
      });

-      // Context-menu remove should not disturb an existing bulk selection.
-      if (conversationId) {
-        useAlert(
-          t('CONVERSATION.CARD_CONTEXT_MENU.API.LABEL_REMOVAL.SUCCESFUL', {
-            labelName: labelsToRemove[0],
-            conversationId,
-          })
-        );
-      } else {
-        store.dispatch('bulkActions/clearSelectedConversationIds');
-        useAlert(t('BULK_ACTION.LABELS.REMOVE_SUCCESFUL'));
-      }
-    } catch (err) {
      useAlert(
-        conversationId
-          ? t('CONVERSATION.CARD_CONTEXT_MENU.API.LABEL_REMOVAL.FAILED')
-          : t('BULK_ACTION.LABELS.REMOVE_FAILED')
+        t('CONVERSATION.CARD_CONTEXT_MENU.API.LABEL_REMOVAL.SUCCESFUL', {
+          labelName: labelsToRemove[0],
+          conversationId,
+        })
      );
+    } catch (err) {
+      useAlert(t('CONVERSATION.CARD_CONTEXT_MENU.API.LABEL_REMOVAL.FAILED'));
    }
  }

@@ -10,12 +10,10 @@ vi.mock('shared/helpers/mitt', () => ({

 vi.mock('dashboard/helper/AnalyticsHelper/index', async importOriginal => {
  const actual = await importOriginal();
-  return {
-    ...actual,
-    default: {
-      track: vi.fn(),
-    },
+  actual.default = {
+    track: vi.fn(),
  };
+  return actual;
 });

 describe('useTrack', () => {
@@ -16,12 +16,10 @@ vi.mock('vue-i18n');
 vi.mock('dashboard/api/captain/tasks');
 vi.mock('dashboard/helper/AnalyticsHelper/index', async importOriginal => {
  const actual = await importOriginal();
-  return {
-    ...actual,
-    default: {
-      track: vi.fn(),
-    },
+  actual.default = {
+    track: vi.fn(),
  };
+  return actual;
 });
 vi.mock('dashboard/helper/AnalyticsHelper/events', () => ({
  CAPTAIN_EVENTS: {
@@ -1,47 +1,6 @@
-const keyboardEventsMock = vi.hoisted(() => ({
-  mountedCallbacks: [],
-  unmountedCallbacks: [],
-  registeredKeybindings: {},
-}));
-
-vi.mock('vue', async importOriginal => ({
-  ...(await importOriginal()),
-  onMounted: vi.fn(callback =>
-    keyboardEventsMock.mountedCallbacks.push(callback)
-  ),
-  onUnmounted: vi.fn(callback =>
-    keyboardEventsMock.unmountedCallbacks.push(callback)
-  ),
-}));
-
-vi.mock('dashboard/composables/useDetectKeyboardLayout', () => ({
-  useDetectKeyboardLayout: vi.fn(() => Promise.resolve('QWERTY')),
-}));
-
-vi.mock('tinykeys', () => ({
-  createKeybindingsHandler: vi.fn(keybindings => {
-    keyboardEventsMock.registeredKeybindings = keybindings;
-    return event => keybindings[event.shortcut]?.(event);
-  }),
-}));
-
-import { useDetectKeyboardLayout } from 'dashboard/composables/useDetectKeyboardLayout';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
-import { LAYOUT_QWERTZ } from 'shared/helpers/KeyboardHelpers';
-
-const mount = async events => {
-  useKeyboardEvents(events);
-  await keyboardEventsMock.mountedCallbacks[0]();
-  return keyboardEventsMock.registeredKeybindings;
-};

 describe('useKeyboardEvents', () => {
-  beforeEach(() => {
-    keyboardEventsMock.mountedCallbacks = [];
-    keyboardEventsMock.unmountedCallbacks = [];
-    keyboardEventsMock.registeredKeybindings = {};
-  });
-
  it('should be defined', () => {
    expect(useKeyboardEvents).toBeDefined();
  });
@@ -50,46 +9,18 @@ describe('useKeyboardEvents', () => {
    expect(useKeyboardEvents).toBeInstanceOf(Function);
  });

-  it('registers keybindings on mount and removes the listener on unmount', async () => {
-    const addEventListener = vi.spyOn(document, 'addEventListener');
+  it('should set up listeners on mount and remove them on unmount', async () => {
+    const events = {
+      'ALT+KeyL': () => {},
+    };

-    const keybindings = await mount({ 'ALT+KeyL': () => {} });
-    expect(Object.keys(keybindings)).toEqual(['ALT+KeyL']);
+    const mountedMock = vi.fn();
+    const unmountedMock = vi.fn();
+    useKeyboardEvents(events);
+    mountedMock();
+    unmountedMock();

-    const { signal } = addEventListener.mock.calls[0][2];
-    expect(signal.aborted).toBe(false);
-
-    keyboardEventsMock.unmountedCallbacks[0]();
-    expect(signal.aborted).toBe(true);
-  });
-
-  it('prefixes Shift on QWERTZ layouts for the affected keys', async () => {
-    useDetectKeyboardLayout.mockResolvedValueOnce(LAYOUT_QWERTZ);
-
-    const keybindings = await mount({ 'Alt+KeyL': () => {} });
-
-    expect(Object.keys(keybindings)).toEqual(['Shift+Alt+KeyL']);
-  });
-
-  it('ignores shortcuts on focused typeable elements by default', async () => {
-    const action = vi.fn();
-    const keybindings = await mount({
-      'Alt+KeyL': { action, allowOnFocusedInput: false },
-    });
-
-    keybindings['Alt+KeyL']({ target: document.createElement('textarea') });
-
-    expect(action).not.toHaveBeenCalled();
-  });
-
-  it('runs shortcuts on focused typeable elements when allowed', async () => {
-    const action = vi.fn();
-    const keybindings = await mount({
-      'Alt+KeyL': { action, allowOnFocusedInput: true },
-    });
-
-    keybindings['Alt+KeyL']({ target: document.createElement('textarea') });
-
-    expect(action).toHaveBeenCalledTimes(1);
+    expect(mountedMock).toHaveBeenCalled();
+    expect(unmountedMock).toHaveBeenCalled();
  });
 });
@@ -52,10 +52,6 @@ export function useAccount() {
    });
  };

-  const finishOnboarding = async data => {
-    await store.dispatch('accounts/finishOnboarding', data);
-  };
-
  return {
    accountId,
    route,
@@ -65,6 +61,5 @@ export function useAccount() {
    isCloudFeatureEnabled,
    isOnChatwootCloud,
    updateAccount,
-    finishOnboarding,
  };
 }
@@ -1,145 +1,62 @@
-import { computed, readonly, ref, watch, onUnmounted, onMounted } from 'vue';
-import { useStore } from 'vuex';
+import { computed, ref, watch, onUnmounted, onMounted } from 'vue';
 import { useI18n } from 'vue-i18n';
 import VoiceAPI from 'dashboard/api/channel/voice/voiceAPIClient';
 import TwilioVoiceClient from 'dashboard/api/channel/voice/twilioVoiceClient';
 import { useCallsStore } from 'dashboard/stores/calls';
 import { useAlert } from 'dashboard/composables';
-import {
-  useWhatsappCallSession,
-  sendWhatsappTerminateBeacon,
-  cleanupWhatsappSession,
-} from 'dashboard/composables/useWhatsappCallSession';
-import { handleVoiceCallCreated } from 'dashboard/helper/voice';
-import { VOICE_CALL_PROVIDERS } from 'dashboard/helper/inbox';
-import {
-  CONTENT_TYPES,
-  VOICE_CALL_DIRECTION,
-  VOICE_CALL_STATUS,
-} from 'dashboard/components-next/message/constants';
 import Timer from 'dashboard/helper/Timer';

-const isWhatsappCall = call => call?.provider === VOICE_CALL_PROVIDERS.WHATSAPP;
-
-// Dismissed call sids must not be re-seeded by the conversation-load watcher.
-// Lives at module scope so all consumers share the same set.
-const dismissedCallSids = new Set();
-const markDismissed = callSid => {
-  if (callSid) dismissedCallSids.add(callSid);
-};
-
-// Globals attached once across all useCallSession() consumers — bubbles in a
-// long thread call this composable many times, and a per-instance Timer +
-// window listener stack would multiply work.
-let globalsAttachedCount = 0;
-let globalDurationTimer = null;
-const globalCallDuration = ref(0);
-let storedCallsStoreRef = null;
-// Shared join lock so two surfaces (bubble + widget) clicking concurrently
-// see one in-flight join, not two unrelated isJoining refs.
-const globalIsJoining = ref(false);
-const globalIsJoiningReadonly = readonly(globalIsJoining);
-
-const handleBeforeUnloadGlobal = event => {
-  const store = storedCallsStoreRef;
-  if (!store) return;
-  if (!store.hasActiveCall && !store.hasIncomingCall) return;
-  event.preventDefault();
-  event.returnValue = '';
-};
-const handlePageHideGlobal = () => sendWhatsappTerminateBeacon();
-const handleTwilioDisconnectedGlobal = () =>
-  storedCallsStoreRef?.clearActiveCall();
-
-const attachGlobalsOnFirstMount = callsStore => {
-  globalsAttachedCount += 1;
-  if (globalsAttachedCount > 1) return;
-  storedCallsStoreRef = callsStore;
-  globalDurationTimer = new Timer(elapsed => {
-    globalCallDuration.value = elapsed;
+export function useCallSession() {
+  const callsStore = useCallsStore();
+  const { t } = useI18n();
+  const isJoining = ref(false);
+  const callDuration = ref(0);
+  const durationTimer = new Timer(elapsed => {
+    callDuration.value = elapsed;
  });
-  TwilioVoiceClient.addEventListener(
-    'call:disconnected',
-    handleTwilioDisconnectedGlobal
-  );
-  window.addEventListener('beforeunload', handleBeforeUnloadGlobal);
-  window.addEventListener('pagehide', handlePageHideGlobal);
-};

-const detachGlobalsOnLastUnmount = () => {
-  globalsAttachedCount -= 1;
-  if (globalsAttachedCount > 0) return;
-  globalDurationTimer?.stop();
-  globalDurationTimer = null;
-  globalCallDuration.value = 0;
-  storedCallsStoreRef = null;
-  TwilioVoiceClient.removeEventListener(
-    'call:disconnected',
-    handleTwilioDisconnectedGlobal
-  );
-  window.removeEventListener('beforeunload', handleBeforeUnloadGlobal);
-  window.removeEventListener('pagehide', handlePageHideGlobal);
-};
+  const activeCall = computed(() => callsStore.activeCall);
+  const incomingCalls = computed(() => callsStore.incomingCalls);
+  const hasActiveCall = computed(() => callsStore.hasActiveCall);

-// Build the action surface used by both the root session composable and the
-// lighter useCallActions consumer. All state is module-scoped — the actions
-// don't depend on per-instance refs, so they're cheap to call from anywhere.
-const buildCallActions = ({ callsStore, whatsappSession, t }) => {
-  const findCall = callSid => callsStore.calls.find(c => c.callSid === callSid);
+  watch(
+    hasActiveCall,
+    active => {
+      if (active) {
+        durationTimer.start();
+      } else {
+        durationTimer.stop();
+        callDuration.value = 0;
+      }
+    },
+    { immediate: true }
+  );
+
+  onMounted(() => {
+    TwilioVoiceClient.addEventListener('call:disconnected', () =>
+      callsStore.clearActiveCall()
+    );
+  });
+
+  onUnmounted(() => {
+    durationTimer.stop();
+    TwilioVoiceClient.removeEventListener('call:disconnected', () =>
+      callsStore.clearActiveCall()
+    );
+  });

  const endCall = async ({ conversationId, inboxId, callSid }) => {
-    const call = findCall(callSid);
-    if (isWhatsappCall(call)) {
-      // Pass call.callId so a wiped module state (e.g. a prior accept attempt
-      // tore down the WebRTC session) doesn't stop us hitting /terminate.
-      await whatsappSession.endActiveCall(call?.callId);
-      globalDurationTimer?.stop();
-      callsStore.clearActiveCall();
-      return;
-    }
-
-    // try/finally so a failed leaveConference (e.g. backend 5xx) still
-    // tears down the local Device and UI state — otherwise the call stays
-    // visually active with the mic open.
-    try {
-      await VoiceAPI.leaveConference({ inboxId, conversationId, callSid });
-    } finally {
-      TwilioVoiceClient.endClientCall();
-      globalDurationTimer?.stop();
-      callsStore.clearActiveCall();
-    }
+    await VoiceAPI.leaveConference({ inboxId, conversationId, callSid });
+    TwilioVoiceClient.endClientCall();
+    durationTimer.stop();
+    callsStore.clearActiveCall();
  };

  const joinCall = async ({ conversationId, inboxId, callSid }) => {
-    if (globalIsJoining.value) return null;
+    if (isJoining.value) return null;

-    const call = findCall(callSid);
-    // Outbound *WhatsApp* calls have no separate join step — the offer was
-    // sent at initiate time and the answer is applied by the cable handler.
-    // Routing through acceptIncomingCall here would call prepareInboundAnswer →
-    // cleanup() and destroy the live outbound session. Outbound *Twilio*
-    // calls still need joinConference + joinClientCall (FloatingCallWidget
-    // auto-joins them), so don't short-circuit those.
-    if (
-      call?.callDirection === VOICE_CALL_DIRECTION.OUTBOUND &&
-      isWhatsappCall(call)
-    ) {
-      return null;
-    }
-
-    globalIsJoining.value = true;
+    isJoining.value = true;
    try {
-      if (isWhatsappCall(call)) {
-        await whatsappSession.acceptIncomingCall({
-          callId: call.callId,
-          sdpOffer: call.sdpOffer,
-          iceServers: call.iceServers,
-        });
-        callsStore.setCallActive(callSid);
-        globalDurationTimer?.start();
-        return { callId: call.callId };
-      }
-
      const device = await TwilioVoiceClient.initializeDevice(inboxId);
      if (!device) return null;

@@ -156,165 +73,47 @@ const buildCallActions = ({ callsStore, whatsappSession, t }) => {
      });

      callsStore.setCallActive(callSid);
-      globalDurationTimer?.start();
+      durationTimer.start();

      return { conferenceSid: joinResponse?.conference_sid };
    } catch (error) {
      useAlert(error?.response?.data?.error || t('CONTACT_PANEL.CALL_FAILED'));
      if (error?.response?.status === 409) {
        TwilioVoiceClient.endClientCall();
-        markDismissed(callSid);
        callsStore.dismissCall(callSid);
-      } else if (!isWhatsappCall(call)) {
-        // Tear down the Twilio Device on any other join error so a retry
-        // starts from a clean state — joinClientCall can leave the device
-        // half-initialized after a network blip.
-        TwilioVoiceClient.endClientCall();
      }
      // eslint-disable-next-line no-console
      console.error('Failed to join call:', error);
-      // Drop any half-built WebRTC state so the next click starts fresh.
-      cleanupWhatsappSession();
      return null;
    } finally {
-      globalIsJoining.value = false;
+      isJoining.value = false;
    }
  };

-  // Await provider-side reject before dismissing the local entry; if the API
-  // call fails the call should stay surfaced so the agent can retry instead of
-  // disappearing while the backend still rings.
-  const rejectIncomingCall = async callSid => {
-    const call = findCall(callSid);
-    try {
-      if (isWhatsappCall(call) && call?.callId) {
-        if (call.callDirection === VOICE_CALL_DIRECTION.OUTBOUND) {
-          // Outbound calls that are still ringing must be terminated, not
-          // rejected (reject is the inbound-side verb on Meta's API).
-          await whatsappSession.endActiveCall(call.callId);
-        } else {
-          await whatsappSession.rejectIncomingCall(call.callId);
-        }
-      } else if (call?.inboxId && call?.conversationId) {
-        // Twilio incoming reject: agent hasn't joined the Device yet, so
-        // endClientCall is a no-op. End the conference server-side instead
-        // so Twilio hangs up the inbound leg.
-        await VoiceAPI.leaveConference({
-          inboxId: call.inboxId,
-          conversationId: call.conversationId,
-          callSid,
-        });
-      } else {
-        TwilioVoiceClient.endClientCall();
-      }
-    } finally {
-      markDismissed(callSid);
-      callsStore.dismissCall(callSid);
-    }
-  };
-
-  const dismissCall = callSid => {
-    markDismissed(callSid);
+  const rejectIncomingCall = callSid => {
+    TwilioVoiceClient.endClientCall();
    callsStore.dismissCall(callSid);
  };

-  return { endCall, joinCall, rejectIncomingCall, dismissCall };
-};
+  const dismissCall = callSid => {
+    callsStore.dismissCall(callSid);
+  };

-const buildReactiveSurface = callsStore => {
-  const activeCall = computed(() => callsStore.activeCall);
-  const incomingCalls = computed(() => callsStore.incomingCalls);
-  const hasActiveCall = computed(() => callsStore.hasActiveCall);
  const formattedCallDuration = computed(() => {
-    const total = globalCallDuration.value;
-    const minutes = Math.floor(total / 60);
-    const seconds = total % 60;
+    const minutes = Math.floor(callDuration.value / 60);
+    const seconds = callDuration.value % 60;
    return `${minutes.toString().padStart(2, '0')}:${seconds.toString().padStart(2, '0')}`;
  });
+
  return {
    activeCall,
    incomingCalls,
    hasActiveCall,
-    isJoining: globalIsJoiningReadonly,
+    isJoining,
    formattedCallDuration,
+    joinCall,
+    endCall,
+    rejectIncomingCall,
+    dismissCall,
  };
-};
-
-// Root-mount composable. Call once at the dashboard root (FloatingCallWidget
-// is the natural anchor — always mounted, lifetime spans the whole session).
-// This is the only path that registers global window/Twilio listeners and
-// owns the duration Timer.
-export function useCallSession() {
-  const store = useStore();
-  const callsStore = useCallsStore();
-  const whatsappSession = useWhatsappCallSession();
-  const { t } = useI18n();
-
-  const reactive = buildReactiveSurface(callsStore);
-
-  // Cable broadcasts (voice_call.incoming / message.created) are one-shot, so
-  // on a hard refresh they leave the calls store empty. Seed it from any
-  // ringing voice_call message in the conversation cache. Skip calls the
-  // agent has already dismissed locally so they don't re-pop on the next
-  // conversation update.
-  const seedCallsFromHydratedMessages = () => {
-    const conversations = store.getters.getAllConversations || [];
-    const currentUserId = store.getters.getCurrentUserID;
-    const currentUserAvailability = store.getters.getCurrentUserAvailability;
-    conversations.forEach(conv => {
-      (conv.messages || []).forEach(msg => {
-        if (msg.content_type !== CONTENT_TYPES.VOICE_CALL) return;
-        if (msg.call?.status !== VOICE_CALL_STATUS.RINGING) return;
-        const callSid = msg.call?.provider_call_id;
-        if (callSid && dismissedCallSids.has(callSid)) return;
-        handleVoiceCallCreated(msg, currentUserId, currentUserAvailability);
-      });
-    });
-  };
-
-  watch(
-    reactive.hasActiveCall,
-    active => {
-      if (active) {
-        globalDurationTimer?.start();
-      } else {
-        globalDurationTimer?.stop();
-        globalCallDuration.value = 0;
-      }
-    },
-    { immediate: true }
-  );
-
-  onMounted(() => {
-    attachGlobalsOnFirstMount(callsStore);
-    seedCallsFromHydratedMessages();
-  });
-
-  // Re-seed when conversations stream in after mount; addCall merges by callSid
-  // and dismissed sids are filtered, so this is idempotent.
-  watch(
-    () => store.getters.getAllConversations?.length,
-    () => seedCallsFromHydratedMessages()
-  );
-
-  onUnmounted(() => detachGlobalsOnLastUnmount());
-
-  const actions = buildCallActions({ callsStore, whatsappSession, t });
-
-  return { ...reactive, ...actions };
-}
-
-// Lightweight consumer for components that need to read state and trigger
-// actions but should NOT mount global listeners (e.g., per-message bubbles
-// rendered in a thread). Reads from the same module-level state that
-// useCallSession owns, so the duration timer and dismissed set stay coherent.
-export function useCallActions() {
-  const callsStore = useCallsStore();
-  const whatsappSession = useWhatsappCallSession();
-  const { t } = useI18n();
-
-  const reactive = buildReactiveSurface(callsStore);
-  const actions = buildCallActions({ callsStore, whatsappSession, t });
-
-  return { ...reactive, ...actions };
 }
@@ -36,18 +36,11 @@ export function useConfig() {
   */
  const enterprisePlanName = config.enterprisePlanName;

-  /**
-   * Indicates whether inbox webhook events (ENABLE_INBOX_EVENTS) are enabled.
-   * @type {boolean}
-   */
-  const inboxEventsEnabled = config.inboxEventsEnabled === 'true';
-
  return {
    hostURL,
    vapidPublicKey,
    enabledLanguages,
    isEnterprise,
    enterprisePlanName,
-    inboxEventsEnabled,
  };
 }
--- a/Show More
+++ b/Show More
@@ -1 +1 @@
 .14.1
 .14.0