Merge branch 'release/4.13.0'

Introduce a `Last Responding Agent` options to assign_agents action in
automations to cover the following use cases.

- Assign conversations to first responding agent : ( automation message
created at , if assignee is nil, assign last responding agent )
- Ensure conversations are not resolved with out an assignee : (
automation conversation resolved at : if assignee is nil, assign last
responding agent )

and potential other cases.

fixes: #1592

VERSION_CW

@@ -1 +1 @@
-4.12.1
+4.13.0

app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue

@@ -103,6 +103,7 @@ const showPagination = computed(() => {
           <ContactsActiveFiltersPreview
             v-if="showActiveFiltersPreview"
             :active-segment="activeSegment"
+            class="mb-1"
             @clear-filters="emit('clearFilters')"
             @open-filter="openFilter"
           />

app/javascript/dashboard/components-next/Conversation/SidepanelSwitch.vue

@@ -57,7 +57,7 @@ useKeyboardEvents(keyboardEvents);
 
 <template>
   <ButtonGroup
-    class="flex flex-col justify-center items-center absolute top-36 xl:top-24 ltr:right-2 rtl:left-2 bg-n-solid-2/90 backdrop-blur-lg border border-n-weak/50 rounded-full gap-1.5 p-1.5 shadow-sm transition-shadow duration-200 hover:shadow"
+    class="flex flex-col justify-center items-center absolute top-36 xl:top-24 ltr:right-2 rtl:left-2 bg-n-solid-2/90 backdrop-blur-lg border border-n-weak/50 rounded-full gap-1.5 p-1.5 shadow-sm transition-shadow duration-200 hover:shadow !z-20"
   >
     <Button
       v-tooltip.top="$t('CONVERSATION.SIDEBAR.CONTACT')"

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditor.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { computed, ref } from 'vue';
+import { ref, computed, watch } from 'vue';
 import { debounce } from '@chatwoot/utils';
 import { useI18n } from 'vue-i18n';
 import { ARTICLE_EDITOR_MENU_OPTIONS } from 'dashboard/constants/editor';
@@ -27,7 +27,6 @@ const props = defineProps({
 
 const emit = defineEmits([
   'saveArticle',
-  'saveArticleAsync',
   'goBack',
   'setAuthor',
   'setCategory',
@@ -39,42 +38,37 @@ const { t } = useI18n();
 
 const isNewArticle = computed(() => !props.article?.id);
 
-const saveAndSync = value => {
-  emit('saveArticle', value);
-};
+const localTitle = ref(props.article?.title ?? '');
+const localContent = ref(props.article?.content ?? '');
 
-// this will only send the data to the backend
-// but will not update the local state preventing unnecessary re-renders
-// since the data is already saved and we keep the editor text as the source of truth
-const quickSave = debounce(
-  value => emit('saveArticleAsync', value),
-  400,
-  false
+// Sync local state when navigating to a different article or on initial fetch
+watch(
+  () => props.article?.id,
+  newId => {
+    if (newId) {
+      localTitle.value = props.article?.title ?? '';
+      localContent.value = props.article?.content ?? '';
+    }
+  }
 );
 
-// 2.5 seconds is enough to know that the user has stopped typing and is taking a pause
-// so we can save the data to the backend and retrieve the updated data
-// this will update the local state with response data
-// Only use to save for existing articles
-const saveAndSyncDebounced = debounce(saveAndSync, 2500, false);
+const debouncedSave = debounce(value => emit('saveArticle', value), 500, false);
 
 const handleSave = value => {
   if (isNewArticle.value) return;
-  quickSave(value);
-  saveAndSyncDebounced(value);
+  debouncedSave(value);
 };
 
 const articleTitle = computed({
-  get: () => props.article.title,
+  get: () => localTitle.value,
   set: value => {
+    localTitle.value = value;
     handleSave({ title: value });
   },
 });
 
-const localContent = ref(props.article.content || '');
-
 const articleContent = computed({
-  get: () => props.article.content,
+  get: () => localContent.value,
   set: content => {
     localContent.value = content;
     handleSave({ content });
@@ -132,7 +126,7 @@ const handleCreateArticle = event => {
         />
         <ArticleEditorControls
           :article="article"
-          @save-article="saveAndSync"
+          @save-article="values => emit('saveArticle', values)"
           @set-author="setAuthorId"
           @set-category="setCategoryId"
         />
@@ -167,8 +161,12 @@ const handleCreateArticle = event => {
   }
 
   .editor-root .has-selection {
+    .ProseMirror-menubar:not(:has(*)) {
+      display: none !important;
+    }
+
     .ProseMirror-menubar {
-      @apply h-8 rounded-lg !px-2 z-50 bg-n-solid-3 items-center gap-4 ml-0 mb-0 shadow-md outline outline-1 outline-n-weak;
+      @apply rounded-lg !px-3 !py-1.5 z-50 bg-n-background items-center gap-4 ml-0 mb-0 shadow-md outline outline-1 outline-n-weak;
       display: flex;
       top: var(--selection-top, auto) !important;
       left: var(--selection-left, 0) !important;
@@ -176,15 +174,10 @@ const handleCreateArticle = event => {
       position: absolute !important;
 
       .ProseMirror-menuitem {
-        @apply mr-0;
+        @apply ltr:mr-0 rtl:ml-0 size-4 flex items-center;
 
         .ProseMirror-icon {
-          @apply p-0 mt-0 !mr-0;
-
-          svg {
-            width: 20px !important;
-            height: 20px !important;
-          }
+          @apply p-0.5 flex-shrink-0 ltr:mr-2 rtl:ml-2;
         }
       }
 

app/javascript/dashboard/components-next/captain/assistant/BulkSelectBar.vue

@@ -1,5 +1,5 @@
 <script setup>
-import { computed } from 'vue';
+import { computed, useSlots } from 'vue';
 import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 
@@ -30,23 +30,40 @@ const modelValue = defineModel({
 });
 
 const selectedCount = computed(() => modelValue.value.size);
-const totalCount = computed(() => props.allItems.length);
-
+const visibleItemIds = computed(() => props.allItems.map(item => item.id));
+const visibleItemCount = computed(() => visibleItemIds.value.length);
+const selectedVisibleCount = computed(
+  () => visibleItemIds.value.filter(id => modelValue.value.has(id)).length
+);
 const hasSelected = computed(() => selectedCount.value > 0);
 const isIndeterminate = computed(
-  () => hasSelected.value && selectedCount.value < totalCount.value
+  () =>
+    selectedVisibleCount.value > 0 &&
+    selectedVisibleCount.value < visibleItemCount.value
 );
 const allSelected = computed(
-  () => totalCount.value > 0 && selectedCount.value === totalCount.value
+  () =>
+    visibleItemCount.value > 0 &&
+    selectedVisibleCount.value === visibleItemCount.value
 );
 
+const slots = useSlots();
+const hasSecondaryActions = computed(() => Boolean(slots['secondary-actions']));
+
 const bulkCheckboxState = computed({
   get: () => allSelected.value,
   set: shouldSelectAll => {
-    const newSelectedIds = shouldSelectAll
-      ? new Set(props.allItems.map(item => item.id))
-      : new Set();
-    modelValue.value = newSelectedIds;
+    if (!visibleItemCount.value) {
+      return;
+    }
+
+    const updatedSelection = new Set(modelValue.value);
+    if (shouldSelectAll) {
+      visibleItemIds.value.forEach(id => updatedSelection.add(id));
+    } else {
+      visibleItemIds.value.forEach(id => updatedSelection.delete(id));
+    }
+    modelValue.value = updatedSelection;
   },
 });
 </script>
@@ -63,7 +80,7 @@ const bulkCheckboxState = computed({
       v-if="hasSelected"
       class="flex items-center gap-3 py-1 ltr:pl-3 rtl:pr-3 ltr:pr-4 rtl:pl-4 rounded-lg bg-n-solid-2 outline outline-1 outline-n-container shadow"
     >
-      <div class="flex items-center gap-3">
+      <div class="flex items-center gap-3 min-w-0">
         <div class="flex items-center gap-1.5 min-w-0">
           <Checkbox
             v-model="bulkCheckboxState"
@@ -78,21 +95,23 @@ const bulkCheckboxState = computed({
         <span class="text-sm text-n-slate-10 truncate tabular-nums">
           {{ selectedCountLabel }}
         </span>
-        <div class="h-4 w-px bg-n-strong" />
-        <slot name="secondary-actions" />
       </div>
       <div class="flex items-center gap-3">
-        <slot name="actions" :selected-count="selectedCount">
-          <Button
-            :label="deleteLabel"
-            sm
-            ruby
-            ghost
-            class="!px-1.5"
-            icon="i-lucide-trash"
-            @click="emit('bulkDelete')"
-          />
-        </slot>
+        <slot v-if="hasSecondaryActions" name="secondary-actions" />
+        <div v-if="hasSecondaryActions" class="h-4 w-px bg-n-strong" />
+        <div class="flex items-center gap-3">
+          <slot name="actions" :selected-count="selectedCount">
+            <Button
+              :label="deleteLabel"
+              sm
+              ruby
+              ghost
+              class="!px-1.5"
+              icon="i-lucide-trash"
+              @click="emit('bulkDelete')"
+            />
+          </slot>
+        </div>
       </div>
     </div>
     <div v-else class="flex items-center gap-3">

app/javascript/dashboard/components-next/message/bubbles/Email/Index.vue

@@ -226,4 +226,10 @@ const handleSeeOriginal = () => {
     }
   }
 }
+
+// Email clients (Gmail, Outlook) hardcode dir="ltr" on wrapper elements.
+// In RTL apps this forces email content LTR regardless of actual text.
+[dir='rtl'] .letter-render [dir='ltr'] {
+  direction: inherit;
+}
 </style>

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -250,6 +250,12 @@ const menuItems = computed(() => {
           activeOn: ['conversation_through_mentions'],
           to: accountScopedRoute('conversation_mentions'),
         },
+        {
+          name: 'Participating',
+          label: t('SIDEBAR.PARTICIPATING_CONVERSATIONS'),
+          activeOn: ['conversation_through_participating'],
+          to: accountScopedRoute('conversation_participating'),
+        },
         {
           name: 'Unattended',
           activeOn: ['conversation_through_unattended'],

app/javascript/dashboard/components-next/sidebar/SidebarGroup.vue

@@ -158,9 +158,11 @@ const activeChild = computed(() => {
     return rankedPage ?? activeOnPages[0];
   }
 
-  return navigableChildren.value.find(
-    child => child.to && route.path.startsWith(resolvePath(child.to))
-  );
+  return navigableChildren.value.find(child => {
+    if (!child.to) return false;
+    const childPath = resolvePath(child.to);
+    return route.path === childPath || route.path.startsWith(`${childPath}/`);
+  });
 });
 
 const hasActiveChild = computed(() => {

app/javascript/dashboard/components/ChatList.vue

@@ -56,6 +56,7 @@ import { generateValuesForEditCustomViews } from 'dashboard/helper/customViewsHe
 import { conversationListPageURL } from '../helper/URLHelper';
 import {
   isOnMentionsView,
+  isOnParticipatingView,
   isOnUnattendedView,
 } from '../store/modules/conversations/helpers/actionHelpers';
 import {
@@ -113,6 +114,7 @@ const chatLists = useMapGetter('getFilteredConversations');
 const mineChatsList = useMapGetter('getMineChats');
 const allChatList = useMapGetter('getAllStatusChats');
 const unAssignedChatsList = useMapGetter('getUnAssignedChats');
+const participatingChatsList = useMapGetter('getParticipatingChats');
 const chatListLoading = useMapGetter('getChatListLoadingStatus');
 const activeInbox = useMapGetter('getSelectedInbox');
 const conversationStats = useMapGetter('conversationStats/getStats');
@@ -296,13 +298,15 @@ const pageTitle = computed(() => {
   if (props.label) {
     return `#${props.label}`;
   }
-  if (props.conversationType === 'mention') {
+  if (props.conversationType === wootConstants.CONVERSATION_TYPE.MENTION) {
     return t('CHAT_LIST.MENTION_HEADING');
   }
-  if (props.conversationType === 'participating') {
+  if (
+    props.conversationType === wootConstants.CONVERSATION_TYPE.PARTICIPATING
+  ) {
     return t('CONVERSATION_PARTICIPANTS.SIDEBAR_MENU_TITLE');
   }
-  if (props.conversationType === 'unattended') {
+  if (props.conversationType === wootConstants.CONVERSATION_TYPE.UNATTENDED) {
     return t('CHAT_LIST.UNATTENDED_HEADING');
   }
   if (hasActiveFolders.value) {
@@ -311,12 +315,30 @@ const pageTitle = computed(() => {
   return t('CHAT_LIST.TAB_HEADING');
 });
 
+function filterByAssigneeTab(conversations) {
+  if (activeAssigneeTab.value === wootConstants.ASSIGNEE_TYPE.ME) {
+    return conversations.filter(
+      c => c.meta?.assignee?.id === currentUser.value?.id
+    );
+  }
+  if (activeAssigneeTab.value === wootConstants.ASSIGNEE_TYPE.UNASSIGNED) {
+    return conversations.filter(c => !c.meta?.assignee);
+  }
+  return [...conversations];
+}
+
 const conversationList = computed(() => {
   let localConversationList = [];
 
   if (!hasAppliedFiltersOrActiveFolders.value) {
     const filters = conversationFilters.value;
-    if (activeAssigneeTab.value === 'me') {
+    if (
+      props.conversationType === wootConstants.CONVERSATION_TYPE.PARTICIPATING
+    ) {
+      localConversationList = filterByAssigneeTab(
+        participatingChatsList.value(filters)
+      );
+    } else if (activeAssigneeTab.value === 'me') {
       localConversationList = [...mineChatsList.value(filters)];
     } else if (activeAssigneeTab.value === 'unassigned') {
       localConversationList = [...unAssignedChatsList.value(filters)];
@@ -637,9 +659,11 @@ function redirectToConversationList() {
 
   let conversationType = '';
   if (isOnMentionsView({ route: { name } })) {
-    conversationType = 'mention';
+    conversationType = wootConstants.CONVERSATION_TYPE.MENTION;
+  } else if (isOnParticipatingView({ route: { name } })) {
+    conversationType = wootConstants.CONVERSATION_TYPE.PARTICIPATING;
   } else if (isOnUnattendedView({ route: { name } })) {
-    conversationType = 'unattended';
+    conversationType = wootConstants.CONVERSATION_TYPE.UNATTENDED;
   }
   router.push(
     conversationListPageURL({

app/javascript/dashboard/components/widgets/WootWriter/CopilotEditor.vue

@@ -27,10 +27,6 @@ const props = defineProps({
     type: Boolean,
     default: true,
   },
-  isPopout: {
-    type: Boolean,
-    default: false,
-  },
 });
 
 const emit = defineEmits([
@@ -208,10 +204,7 @@ onMounted(() => {
 
 <template>
   <div class="space-y-2 mb-4">
-    <div
-      class="overflow-y-auto"
-      :class="{ 'max-h-96': isPopout, 'max-h-56': !isPopout }"
-    >
+    <div class="overflow-y-auto max-h-56">
       <p
         v-dompurify-html="formatMessage(generatedContent, false)"
         class="text-n-iris-12 text-sm prose-sm font-normal !mb-4"

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -984,7 +984,32 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
 }
 
 .ProseMirror-woot-style {
-  @apply overflow-auto min-h-[5rem] max-h-[7.5rem];
+  @apply overflow-auto;
+}
+
+.ProseMirror-woot-style:not(
+    :where(.resizable-editor-wrapper .ProseMirror-woot-style)
+  ) {
+  @apply min-h-[5rem] max-h-[7.5rem];
+}
+
+// Resizable editor wrapper styles
+.resizable-editor-wrapper {
+  .ProseMirror-woot-style {
+    min-height: clamp(
+      var(--editor-min-allowed, var(--editor-min-height, 5rem)),
+      var(--editor-height, var(--editor-min-height, 5rem)),
+      var(--editor-max-allowed, var(--editor-max-height, 7.5rem))
+    );
+    max-height: clamp(
+      var(--editor-min-allowed, var(--editor-min-height, 5rem)),
+      var(--editor-height, var(--editor-min-height, 5rem)),
+      var(--editor-max-allowed, var(--editor-max-height, 7.5rem))
+    );
+    transition:
+      min-height var(--editor-height-transition, 180ms ease),
+      max-height var(--editor-height-transition, 180ms ease);
+  }
 }
 
 .ProseMirror-prompt-backdrop::backdrop {

app/javascript/dashboard/components/widgets/WootWriter/FullEditor.vue

@@ -8,13 +8,22 @@ import {
   EditorState,
   Selection,
 } from '@chatwoot/prosemirror-schema';
+import {
+  suggestionsPlugin,
+  triggerCharacters,
+} from '@chatwoot/prosemirror-schema/src/mentions/plugin';
 import imagePastePlugin from '@chatwoot/prosemirror-schema/src/plugins/image';
+import { toggleMark } from 'prosemirror-commands';
+import { wrapInList } from 'prosemirror-schema-list';
+import { toggleBlockType } from '@chatwoot/prosemirror-schema/src/menu/common';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { useAlert } from 'dashboard/composables';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
+import SlashCommandMenu from './SlashCommandMenu.vue';
 
 const MAXIMUM_FILE_UPLOAD_SIZE = 4; // in MB
+const SLASH_MENU_OFFSET = 4;
 const createState = (
   content,
   placeholder,
@@ -40,6 +49,7 @@ let editorView = null;
 let state;
 
 export default {
+  components: { SlashCommandMenu },
   mixins: [keyboardEventListenerMixins],
   props: {
     modelValue: { type: String, default: '' },
@@ -62,8 +72,15 @@ export default {
   },
   data() {
     return {
-      plugins: [imagePastePlugin(this.handleImageUpload)],
+      plugins: [
+        imagePastePlugin(this.handleImageUpload),
+        this.createSlashPlugin(),
+      ],
       isTextSelected: false, // Tracks text selection and prevents unnecessary re-renders on mouse selection
+      showSlashMenu: false,
+      slashSearchTerm: '',
+      slashRange: null,
+      slashMenuPosition: null,
     };
   },
   watch: {
@@ -95,6 +112,126 @@ export default {
     }
   },
   methods: {
+    createSlashPlugin() {
+      return suggestionsPlugin({
+        matcher: triggerCharacters('/', 0),
+        suggestionClass: '',
+        onEnter: args => {
+          this.showSlashMenu = true;
+          this.slashRange = args.range;
+          this.slashSearchTerm = args.text || '';
+          this.updateSlashMenuPosition(args.range.from);
+          return false;
+        },
+        onChange: args => {
+          this.slashRange = args.range;
+          this.slashSearchTerm = args.text;
+          return false;
+        },
+        onExit: () => {
+          this.slashSearchTerm = '';
+          this.showSlashMenu = false;
+          this.slashMenuPosition = null;
+          return false;
+        },
+        onKeyDown: ({ event }) => {
+          return (
+            event.keyCode === 13 &&
+            this.showSlashMenu &&
+            this.$refs.slashMenu?.hasItems
+          );
+        },
+      });
+    },
+    updateSlashMenuPosition(pos) {
+      if (!editorView) return;
+      const coords = editorView.coordsAtPos(pos);
+      const editorRect = this.$refs.editor.getBoundingClientRect();
+      const isRtl = getComputedStyle(this.$refs.editor).direction === 'rtl';
+      this.slashMenuPosition = {
+        top: coords.bottom - editorRect.top + SLASH_MENU_OFFSET,
+        ...(isRtl
+          ? { right: editorRect.right - coords.right }
+          : { left: coords.left - editorRect.left }),
+      };
+    },
+    removeSlashTriggerText() {
+      if (!editorView || !this.slashRange) return;
+      const { from, to } = this.slashRange;
+      editorView.dispatch(editorView.state.tr.delete(from, to));
+      state = editorView.state;
+    },
+    executeSlashCommand(actionKey) {
+      if (!editorView) return;
+
+      this.removeSlashTriggerText();
+
+      const { schema } = editorView.state;
+      const commandMap = {
+        strong: () =>
+          toggleMark(schema.marks.strong)(
+            editorView.state,
+            editorView.dispatch
+          ),
+        em: () =>
+          toggleMark(schema.marks.em)(editorView.state, editorView.dispatch),
+        strike: () =>
+          toggleMark(schema.marks.strike)(
+            editorView.state,
+            editorView.dispatch
+          ),
+        code: () =>
+          toggleMark(schema.marks.code)(editorView.state, editorView.dispatch),
+        h1: () =>
+          toggleBlockType(schema.nodes.heading, { level: 1 })(
+            editorView.state,
+            editorView.dispatch
+          ),
+        h2: () =>
+          toggleBlockType(schema.nodes.heading, { level: 2 })(
+            editorView.state,
+            editorView.dispatch
+          ),
+        h3: () =>
+          toggleBlockType(schema.nodes.heading, { level: 3 })(
+            editorView.state,
+            editorView.dispatch
+          ),
+        bulletList: () =>
+          wrapInList(schema.nodes.bullet_list)(
+            editorView.state,
+            editorView.dispatch
+          ),
+        orderedList: () =>
+          wrapInList(schema.nodes.ordered_list)(
+            editorView.state,
+            editorView.dispatch
+          ),
+        insertTable: () => {
+          const { table, table_row, table_header, table_cell, paragraph } =
+            schema.nodes;
+          const headerCells = [0, 1, 2].map(() =>
+            table_header.createAndFill(null, paragraph.create())
+          );
+          const dataCells = [0, 1, 2].map(() =>
+            table_cell.createAndFill(null, paragraph.create())
+          );
+          const headerRow = table_row.create(null, headerCells);
+          const dataRow = table_row.create(null, dataCells);
+          const tableNode = table.create(null, [headerRow, dataRow]);
+          const tr = editorView.state.tr.replaceSelectionWith(tableNode);
+          editorView.dispatch(tr.scrollIntoView());
+        },
+      };
+
+      const command = commandMap[actionKey];
+      if (command) {
+        command();
+        state = editorView.state;
+        this.emitOnChange();
+        editorView.focus();
+      }
+    },
     contentFromEditor() {
       if (editorView) {
         return ArticleMarkdownSerializer.serialize(editorView.state.doc);
@@ -262,7 +399,8 @@ export default {
 
       // Get the editor's width
       const editorWidth = editor.offsetWidth;
-      const menubarWidth = 480; // Menubar width (adjust as needed (px))
+      const menubar = editor.querySelector('.ProseMirror-menubar');
+      const menubarWidth = menubar ? menubar.scrollWidth : 480;
 
       // Get the end position of the selection
       const { bottom: endBottom, right: endRight } = editorView.coordsAtPos(to);
@@ -290,7 +428,15 @@ export default {
 
 <template>
   <div>
-    <div class="editor-root editor--article">
+    <div class="editor-root editor--article relative">
+      <SlashCommandMenu
+        v-if="showSlashMenu"
+        ref="slashMenu"
+        :search-key="slashSearchTerm"
+        :enabled-menu-options="enabledMenuOptions"
+        :position="slashMenuPosition"
+        @select-action="executeSlashCommand"
+      />
       <input
         ref="imageUploadInput"
         type="file"

app/javascript/dashboard/components/widgets/WootWriter/ReplyTopPanel.vue

@@ -54,7 +54,7 @@ export default {
       default: undefined,
     },
   },
-  emits: ['setReplyMode', 'togglePopout', 'executeCopilotAction'],
+  emits: ['setReplyMode', 'toggleEditorSize', 'executeCopilotAction'],
   setup(props, { emit }) {
     const setReplyMode = mode => {
       emit('setReplyMode', mode);
@@ -189,7 +189,7 @@ export default {
         class="text-n-slate-11"
         sm
         icon="i-lucide-maximize-2"
-        @click="$emit('togglePopout')"
+        @click="$emit('toggleEditorSize')"
       />
     </div>
   </div>

app/javascript/dashboard/components/widgets/WootWriter/SlashCommandMenu.vue

@@ -0,0 +1,180 @@
+<script setup>
+import { ref, computed, watch, nextTick } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useKeyboardNavigableList } from 'dashboard/composables/useKeyboardNavigableList';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
+  searchKey: {
+    type: String,
+    default: '',
+  },
+  enabledMenuOptions: {
+    type: Array,
+    default: () => [],
+  },
+  position: {
+    type: Object,
+    default: null,
+  },
+});
+
+const emit = defineEmits(['selectAction']);
+
+const { t } = useI18n();
+
+const EDITOR_ACTIONS = [
+  {
+    value: 'h1',
+    labelKey: 'SLASH_COMMANDS.HEADING_1',
+    icon: 'i-lucide-heading-1',
+    menuKey: 'h1',
+  },
+  {
+    value: 'h2',
+    labelKey: 'SLASH_COMMANDS.HEADING_2',
+    icon: 'i-lucide-heading-2',
+    menuKey: 'h2',
+  },
+  {
+    value: 'h3',
+    labelKey: 'SLASH_COMMANDS.HEADING_3',
+    icon: 'i-lucide-heading-3',
+    menuKey: 'h3',
+  },
+  {
+    value: 'strong',
+    labelKey: 'SLASH_COMMANDS.BOLD',
+    icon: 'i-lucide-bold',
+    menuKey: 'strong',
+  },
+  {
+    value: 'em',
+    labelKey: 'SLASH_COMMANDS.ITALIC',
+    icon: 'i-lucide-italic',
+    menuKey: 'em',
+  },
+  {
+    value: 'insertTable',
+    labelKey: 'SLASH_COMMANDS.TABLE',
+    icon: 'i-lucide-table',
+    menuKey: 'insertTable',
+  },
+  {
+    value: 'strike',
+    labelKey: 'SLASH_COMMANDS.STRIKETHROUGH',
+    icon: 'i-lucide-strikethrough',
+    menuKey: 'strike',
+  },
+  {
+    value: 'code',
+    labelKey: 'SLASH_COMMANDS.CODE',
+    icon: 'i-lucide-code',
+    menuKey: 'code',
+  },
+  {
+    value: 'bulletList',
+    labelKey: 'SLASH_COMMANDS.BULLET_LIST',
+    icon: 'i-lucide-list',
+    menuKey: 'bulletList',
+  },
+  {
+    value: 'orderedList',
+    labelKey: 'SLASH_COMMANDS.ORDERED_LIST',
+    icon: 'i-lucide-list-ordered',
+    menuKey: 'orderedList',
+  },
+];
+
+const listContainerRef = ref(null);
+const selectedIndex = ref(0);
+
+const items = computed(() => {
+  const search = props.searchKey.toLowerCase();
+  return EDITOR_ACTIONS.filter(action => {
+    if (!props.enabledMenuOptions.includes(action.menuKey)) return false;
+    if (!search) return true;
+    return t(action.labelKey).toLowerCase().includes(search);
+  });
+});
+
+const hasItems = computed(() => items.value.length > 0);
+
+const menuStyle = computed(() => {
+  if (!props.position) return {};
+  const style = { top: `${props.position.top}px` };
+  if (props.position.right != null) {
+    style.right = `${props.position.right}px`;
+  } else {
+    style.left = `${props.position.left}px`;
+  }
+  return style;
+});
+
+const adjustScroll = () => {
+  nextTick(() => {
+    const container = listContainerRef.value;
+    if (!container) return;
+    const el = container.querySelector(`#slash-item-${selectedIndex.value}`);
+    if (el) {
+      el.scrollIntoView({ block: 'nearest', behavior: 'auto' });
+    }
+  });
+};
+
+const onSelect = () => {
+  const item = items.value[selectedIndex.value];
+  if (item) emit('selectAction', item.value);
+};
+
+useKeyboardNavigableList({
+  items,
+  onSelect,
+  adjustScroll,
+  selectedIndex,
+});
+
+// Reset selection when filtered items change
+watch(items, () => {
+  selectedIndex.value = 0;
+});
+
+const onHover = index => {
+  selectedIndex.value = index;
+};
+
+const onItemClick = index => {
+  selectedIndex.value = index;
+  onSelect();
+};
+
+defineExpose({ hasItems });
+</script>
+
+<!-- eslint-disable-next-line vue/no-root-v-if -->
+<template>
+  <div
+    v-if="hasItems"
+    ref="listContainerRef"
+    class="bg-n-alpha-3 backdrop-blur-[100px] outline outline-1 outline-n-container absolute rounded-xl z-50 flex flex-col min-w-[10rem] shadow-lg p-2 overflow-auto max-h-[15rem]"
+    :style="menuStyle"
+  >
+    <button
+      v-for="(item, index) in items"
+      :id="`slash-item-${index}`"
+      :key="item.value"
+      type="button"
+      class="inline-flex items-center justify-start w-full h-8 min-w-0 gap-2 px-2 py-1.5 border-0 rounded-lg text-n-slate-12 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2"
+      :class="{
+        'bg-n-alpha-1 dark:bg-n-alpha-2': index === selectedIndex,
+      }"
+      @mouseover="onHover(index)"
+      @click="onItemClick(index)"
+    >
+      <Icon :icon="item.icon" class="flex-shrink-0 size-3.5" />
+      <span class="min-w-0 text-sm truncate">
+        {{ t(item.labelKey) }}
+      </span>
+    </button>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -45,6 +45,7 @@ const backButtonUrl = computed(() => {
 
   const conversationTypeMap = {
     conversation_through_mentions: 'mention',
+    conversation_through_participating: 'participating',
     conversation_through_unattended: 'unattended',
   };
   return conversationListPageURL({

app/javascript/dashboard/components/widgets/conversation/CopilotEditorSection.vue

@@ -16,10 +16,6 @@ defineProps({
     type: String,
     default: '',
   },
-  isPopout: {
-    type: Boolean,
-    default: false,
-  },
 });
 
 const emit = defineEmits([
@@ -69,7 +65,6 @@ const onSend = () => {
       :generated-content="generatedContent"
       :min-height="4"
       :enabled-menu-options="[]"
-      :is-popout="isPopout"
       @focus="onFocus"
       @blur="onBlur"
       @clear-selection="clearEditorSelection"

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -1,7 +1,7 @@
 <script>
-import { ref, provide } from 'vue';
+import { ref, provide, useTemplateRef } from 'vue';
+import { useElementSize } from '@vueuse/core';
 // composable
-import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import { useLabelSuggestions } from 'dashboard/composables/useLabelSuggestions';
 import { useSnakeCase } from 'dashboard/composables/useTransformKeys';
 
@@ -11,6 +11,7 @@ import MessageList from 'next/message/MessageList.vue';
 import ConversationLabelSuggestion from './conversation/LabelSuggestion.vue';
 import Banner from 'dashboard/components/ui/Banner.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import ResizableEditorWrapper from './ResizableEditorWrapper.vue';
 
 // stores and apis
 import { mapGetters } from 'vuex';
@@ -43,21 +44,16 @@ export default {
     Banner,
     ConversationLabelSuggestion,
     Spinner,
+    ResizableEditorWrapper,
   },
   mixins: [inboxMixin],
   setup() {
-    const isPopOutReplyBox = ref(false);
     const conversationPanelRef = ref(null);
-
-    const keyboardEvents = {
-      Escape: {
-        action: () => {
-          isPopOutReplyBox.value = false;
-        },
-      },
-    };
-
-    useKeyboardEvents(keyboardEvents);
+    const resizableEditorWrapperRef = ref(null);
+    const messagesViewRef = useTemplateRef('messagesViewRef');
+    const topBannerRef = useTemplateRef('topBannerRef');
+    const { height: containerHeight } = useElementSize(messagesViewRef);
+    const { height: topBannerHeight } = useElementSize(topBannerRef);
 
     const {
       captainTasksEnabled,
@@ -68,11 +64,15 @@ export default {
     provide('contextMenuElementTarget', conversationPanelRef);
 
     return {
-      isPopOutReplyBox,
       captainTasksEnabled,
       getLabelSuggestions,
       isLabelSuggestionFeatureEnabled,
       conversationPanelRef,
+      resizableEditorWrapperRef,
+      messagesViewRef,
+      topBannerRef,
+      containerHeight,
+      topBannerHeight,
     };
   },
   data() {
@@ -254,6 +254,7 @@ export default {
       this.fetchAllAttachmentsFromCurrentChat();
       this.fetchSuggestions();
       this.messageSentSinceOpened = false;
+      this.resetReplyEditorHeight();
     },
   },
 
@@ -437,26 +438,37 @@ export default {
       const payload = useSnakeCase(message);
       await this.$store.dispatch('sendMessageWithData', payload);
     },
+    toggleReplyEditorSize() {
+      this.resizableEditorWrapperRef?.toggleEditorExpand?.();
+    },
+    resetReplyEditorHeight() {
+      this.resizableEditorWrapperRef?.resetEditorHeight?.();
+    },
   },
 };
 </script>
 
 <template>
-  <div class="flex flex-col justify-between flex-grow h-full min-w-0 m-0">
-    <Banner
-      v-if="!currentChat.can_reply"
-      color-scheme="alert"
-      class="mx-2 mt-2 overflow-hidden rounded-lg"
-      :banner-message="replyWindowBannerMessage"
-      :href-link="replyWindowLink"
-      :href-link-text="replyWindowLinkText"
-    />
-    <Banner
-      v-else-if="hasDuplicateInstagramInbox"
-      color-scheme="alert"
-      class="mx-2 mt-2 overflow-hidden rounded-lg"
-      :banner-message="$t('CONVERSATION.OLD_INSTAGRAM_INBOX_REPLY_BANNER')"
-    />
+  <div
+    ref="messagesViewRef"
+    class="flex flex-col justify-between flex-grow h-full min-w-0 m-0"
+  >
+    <div ref="topBannerRef">
+      <Banner
+        v-if="!currentChat.can_reply"
+        color-scheme="alert"
+        class="mx-2 mt-2 overflow-hidden rounded-lg"
+        :banner-message="replyWindowBannerMessage"
+        :href-link="replyWindowLink"
+        :href-link-text="replyWindowLinkText"
+      />
+      <Banner
+        v-else-if="hasDuplicateInstagramInbox"
+        color-scheme="alert"
+        class="mx-2 mt-2 overflow-hidden rounded-lg"
+        :banner-message="$t('CONVERSATION.OLD_INSTAGRAM_INBOX_REPLY_BANNER')"
+      />
+    </div>
     <MessageList
       ref="conversationPanelRef"
       class="conversation-panel flex-shrink flex-grow basis-px flex flex-col overflow-y-auto relative h-full m-0 pb-4"
@@ -498,13 +510,7 @@ export default {
         />
       </template>
     </MessageList>
-    <div
-      class="flex relative flex-col"
-      :class="{
-        'modal-mask': isPopOutReplyBox,
-        'bg-n-surface-1': !isPopOutReplyBox,
-      }"
-    >
+    <div class="flex relative flex-col bg-n-surface-1">
       <div
         v-if="isAnyoneTyping"
         class="absolute flex items-center w-full h-0 -top-7"
@@ -520,42 +526,12 @@ export default {
           />
         </div>
       </div>
-      <ReplyBox
-        :pop-out-reply-box="isPopOutReplyBox"
-        @update:pop-out-reply-box="isPopOutReplyBox = $event"
-      />
+      <ResizableEditorWrapper
+        ref="resizableEditorWrapperRef"
+        :container-height="Math.max(0, containerHeight - topBannerHeight)"
+      >
+        <ReplyBox @toggle-editor-size="toggleReplyEditorSize" />
+      </ResizableEditorWrapper>
     </div>
   </div>
 </template>
-
-<style scoped lang="scss">
-.modal-mask {
-  @apply fixed;
-
-  &::v-deep {
-    .ProseMirror-woot-style {
-      @apply max-h-[25rem];
-    }
-
-    .reply-box {
-      @apply border border-n-weak max-w-[75rem] w-[70%];
-
-      &.is-private {
-        @apply dark:border-n-amber-3/30 border-n-amber-12/5;
-      }
-    }
-
-    .reply-box .reply-box__top {
-      @apply relative min-h-[27.5rem];
-    }
-
-    .reply-box__top .input {
-      @apply min-h-[27.5rem];
-    }
-
-    .emoji-dialog {
-      @apply absolute ltr:left-auto rtl:right-auto bottom-1;
-    }
-  }
-}
-</style>

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -81,13 +81,7 @@ export default {
     CopilotReplyBottomPanel,
   },
   mixins: [inboxMixin, fileUploadMixin, keyboardEventListenerMixins],
-  props: {
-    popOutReplyBox: {
-      type: Boolean,
-      default: false,
-    },
-  },
-  emits: ['update:popOutReplyBox'],
+  emits: ['toggleEditorSize'],
   setup() {
     const {
       uiSettings,
@@ -797,7 +791,6 @@ export default {
 
         this.clearMessage();
         this.hideEmojiPicker();
-        this.$emit('update:popOutReplyBox', false);
       }
     },
     sendMessageAsMultipleMessages(message, copilotAcceptedMessage = '') {
@@ -1217,8 +1210,9 @@ export default {
         file => !file?.isRecordedAudio
       );
     },
-    togglePopout() {
-      this.$emit('update:popOutReplyBox', !this.popOutReplyBox);
+    toggleEditorSize() {
+      this.$emit('toggleEditorSize');
+      this.$nextTick(() => this.messageEditor?.focusEditorInputField());
     },
     onSubmitCopilotReply() {
       const acceptedMessage = this.copilot.accept();
@@ -1244,9 +1238,8 @@ export default {
       :is-message-length-reaching-threshold="isMessageLengthReachingThreshold"
       :characters-remaining="charactersRemaining"
       :editor-content="message"
-      :popout-reply-box="popOutReplyBox"
       @set-reply-mode="setReplyMode"
-      @toggle-popout="togglePopout"
+      @toggle-editor-size="toggleEditorSize"
       @toggle-copilot="copilot.toggleEditor"
       @execute-copilot-action="executeCopilotAction"
     />
@@ -1275,7 +1268,7 @@ export default {
           v-if="showEmojiPicker"
           v-on-clickaway="hideEmojiPicker"
           :class="{
-            'emoji-dialog--expanded': isOnExpandedLayout || popOutReplyBox,
+            'emoji-dialog--expanded': isOnExpandedLayout,
           }"
           :on-click="addIntoEditor"
         />
@@ -1299,7 +1292,6 @@ export default {
           :show-copilot-editor="copilot.showEditor.value"
           :is-generating-content="copilot.isGenerating.value"
           :generated-content="copilot.generatedContent.value"
-          :is-popout="popOutReplyBox"
           :placeholder="$t('CONVERSATION.FOOTER.COPILOT_MSG_INPUT')"
           @focus="onFocus"
           @blur="onBlur"

app/javascript/dashboard/components/widgets/conversation/ResizableEditorWrapper.vue

@@ -0,0 +1,154 @@
+<script setup>
+import { ref, computed, onMounted, onBeforeUnmount, useTemplateRef } from 'vue';
+import { useEventListener } from '@vueuse/core';
+import { emitter } from 'shared/helpers/mitt';
+import { BUS_EVENTS } from 'shared/constants/busEvents';
+
+const props = defineProps({
+  containerHeight: { type: Number, default: 0 },
+});
+
+const DEFAULT_HEIGHT = 120;
+const MIN_HEIGHT = 80;
+const MIN_MESSAGES_HEIGHT = 200;
+const EXPAND_RATIO = 0.5;
+const RESET_DELAY_MS = 120;
+
+const wrapperRef = useTemplateRef('wrapperRef');
+const surroundingHeight = ref(0);
+const editorHeight = ref(DEFAULT_HEIGHT);
+const isResizing = ref(false);
+const startY = ref(0);
+const startHeight = ref(0);
+let resetTimeoutId = null;
+
+const clamp = (val, min, max) => Math.min(Math.max(val, min), max);
+
+// Measure height of elements surrounding the editor (top panel, email fields, bottom panel)
+const measureSurroundingHeight = () => {
+  if (wrapperRef.value) {
+    surroundingHeight.value = Math.max(
+      0,
+      wrapperRef.value.offsetHeight - editorHeight.value
+    );
+  }
+};
+
+const isContainerReady = computed(() => props.containerHeight > 0);
+
+const sizeBounds = computed(() => {
+  const h = props.containerHeight;
+  const s = surroundingHeight.value;
+  const max = Math.max(MIN_HEIGHT, h - MIN_MESSAGES_HEIGHT - s);
+  const expanded = clamp(Math.floor(h * EXPAND_RATIO - s / 2), MIN_HEIGHT, max);
+  return {
+    min: MIN_HEIGHT,
+    max: isContainerReady.value ? max : DEFAULT_HEIGHT,
+    expanded,
+    default: clamp(DEFAULT_HEIGHT, MIN_HEIGHT, max),
+  };
+});
+
+const clampToBounds = val =>
+  clamp(val, sizeBounds.value.min, sizeBounds.value.max);
+
+const clearDragStyles = () => {
+  Object.assign(document.body.style, { cursor: '', userSelect: '' });
+};
+
+const getClientY = e => (e.touches ? e.touches[0].clientY : e.clientY);
+
+const onResizeStart = event => {
+  editorHeight.value = clampToBounds(editorHeight.value);
+  measureSurroundingHeight();
+  isResizing.value = true;
+  startY.value = getClientY(event);
+  startHeight.value = clampToBounds(editorHeight.value);
+  editorHeight.value = startHeight.value;
+  Object.assign(document.body.style, {
+    cursor: 'row-resize',
+    userSelect: 'none',
+  });
+};
+
+const onResizeMove = event => {
+  if (!isResizing.value) return;
+  if (event.touches) event.preventDefault();
+  editorHeight.value = clampToBounds(
+    startHeight.value + startY.value - getClientY(event)
+  );
+};
+
+const onResizeEnd = () => {
+  if (!isResizing.value) return;
+  isResizing.value = false;
+  clearDragStyles();
+};
+
+const resetEditorHeight = () => {
+  editorHeight.value = sizeBounds.value.default;
+};
+
+const toggleEditorExpand = () => {
+  editorHeight.value = clampToBounds(editorHeight.value);
+  measureSurroundingHeight();
+  const { expanded, max, default: defaultHeight } = sizeBounds.value;
+  const isExpanded = editorHeight.value > defaultHeight;
+  // If expanded is too close to default, use max so the toggle is always noticeable
+  const target = expanded - defaultHeight < 100 ? max : expanded;
+  editorHeight.value = isExpanded ? defaultHeight : target;
+};
+
+const handleMessageSent = () => {
+  clearTimeout(resetTimeoutId);
+  resetTimeoutId = setTimeout(resetEditorHeight, RESET_DELAY_MS);
+};
+
+onMounted(() => {
+  emitter.on(BUS_EVENTS.MESSAGE_SENT, handleMessageSent);
+});
+
+onBeforeUnmount(() => {
+  emitter.off(BUS_EVENTS.MESSAGE_SENT, handleMessageSent);
+  clearTimeout(resetTimeoutId);
+  if (isResizing.value) {
+    isResizing.value = false;
+    clearDragStyles();
+  }
+});
+
+useEventListener(document, 'mousemove', onResizeMove);
+useEventListener(document, 'mouseup', onResizeEnd);
+useEventListener(document, 'touchmove', onResizeMove, { passive: false });
+useEventListener(document, 'touchend', onResizeEnd);
+useEventListener(document, 'touchcancel', onResizeEnd);
+useEventListener(window, 'blur', onResizeEnd);
+
+defineExpose({ toggleEditorExpand, resetEditorHeight });
+</script>
+
+<template>
+  <div
+    ref="wrapperRef"
+    class="relative resizable-editor-wrapper"
+    :style="{
+      '--editor-height': editorHeight + 'px',
+      '--editor-min-allowed': sizeBounds.min + 'px',
+      '--editor-max-allowed': sizeBounds.max + 'px',
+      '--editor-height-transition': isResizing ? 'none' : '180ms ease',
+    }"
+  >
+    <div
+      class="group absolute inset-x-0 -top-4 z-10 flex h-4 cursor-row-resize select-none items-center justify-center bg-gradient-to-b from-transparent from-10% dark:to-n-surface-1/80 to-n-surface-1/90 backdrop-blur-[0.01875rem]"
+      @mousedown="onResizeStart"
+      @touchstart.prevent="onResizeStart"
+      @dblclick="resetEditorHeight"
+    >
+      <div
+        class="w-8 h-0.5 mt-1 rounded-full bg-n-slate-6 group-hover:bg-n-slate-8 transition-all duration-200 motion-safe:group-hover:animate-bounce"
+        :class="{ 'bg-n-slate-8 animate-bounce': isResizing }"
+      />
+    </div>
+    <slot />
+  </div>
+</template>

app/javascript/dashboard/composables/spec/useAutomation.spec.js

@@ -92,7 +92,9 @@ describe('useAutomation', () => {
         case 'assign_team':
           return teams;
         case 'assign_agent':
-          return agents;
+          return options.addNoneToListFn
+            ? options.addNoneToListFn(options.agents)
+            : options.agents;
         case 'send_email_to_team':
           return teams;
         case 'send_message':
@@ -240,7 +242,11 @@ describe('useAutomation', () => {
 
     expect(getActionDropdownValues('add_label')).toEqual(labels);
     expect(getActionDropdownValues('assign_team')).toEqual(teams);
-    expect(getActionDropdownValues('assign_agent')).toEqual(agents);
+    expect(getActionDropdownValues('assign_agent')).toEqual([
+      { id: 'nil', name: 'AUTOMATION.NONE_OPTION' },
+      { id: 'last_responding_agent', name: 'AUTOMATION.LAST_RESPONDING_AGENT' },
+      ...agents,
+    ]);
     expect(getActionDropdownValues('send_email_to_team')).toEqual(teams);
     expect(getActionDropdownValues('send_message')).toEqual([]);
     expect(getActionDropdownValues('add_sla')).toEqual(slaPolicies);

app/javascript/dashboard/composables/spec/useEditableAutomation.spec.js

@@ -16,7 +16,20 @@ describe('useEditableAutomation', () => {
 
         return [];
       }),
-      getActionDropdownValues: vi.fn(),
+      getActionDropdownValues: vi.fn(actionName => {
+        if (actionName === 'assign_agent') {
+          return [
+            { id: 'nil', name: 'None' },
+            {
+              id: 'last_responding_agent',
+              name: 'Last Responding Agent',
+            },
+            { id: 1, name: 'Agent 1' },
+          ];
+        }
+
+        return [];
+      }),
     });
   });
 
@@ -51,4 +64,35 @@ describe('useEditableAutomation', () => {
       },
     ]);
   });
+
+  it('rehydrates last responding agent as a selected action option', () => {
+    const automation = {
+      event_name: 'conversation_created',
+      conditions: [],
+      actions: [
+        {
+          action_name: 'assign_agent',
+          action_params: ['last_responding_agent'],
+        },
+      ],
+    };
+    const automationActionTypes = [
+      { key: 'assign_agent', inputType: 'search_select' },
+    ];
+
+    const { formatAutomation } = useEditableAutomation();
+    const result = formatAutomation(automation, [], {}, automationActionTypes);
+
+    expect(result.actions).toEqual([
+      {
+        action_name: 'assign_agent',
+        action_params: [
+          {
+            id: 'last_responding_agent',
+            name: 'Last Responding Agent',
+          },
+        ],
+      },
+    ]);
+  });
 });

app/javascript/dashboard/composables/spec/useMacros.spec.js

@@ -119,24 +119,30 @@ describe('useMacros', () => {
     const { getMacroDropdownValues } = useMacros();
     expect(getMacroDropdownValues('add_label')).toHaveLength(mockLabels.length);
     expect(getMacroDropdownValues('assign_team')).toHaveLength(
-      mockTeams.length
-    );
+      mockTeams.length + 1
+    ); // +1 for "None"
     expect(getMacroDropdownValues('assign_agent')).toHaveLength(
-      mockAgents.length + 1
-    ); // +1 for "Self"
+      mockAgents.length + 2
+    ); // +2 for "None" and "Self"
   });
 
-  it('returns teams for assign_team and send_email_to_team types', () => {
+  it('returns teams with "None" option for assign_team and teams only for send_email_to_team', () => {
     const { getMacroDropdownValues } = useMacros();
-    expect(getMacroDropdownValues('assign_team')).toEqual(mockTeams);
+    const assignTeamResult = getMacroDropdownValues('assign_team');
+    expect(assignTeamResult[0]).toEqual({
+      id: 'nil',
+      name: 'AUTOMATION.NONE_OPTION',
+    });
+    expect(assignTeamResult.slice(1)).toEqual(mockTeams);
     expect(getMacroDropdownValues('send_email_to_team')).toEqual(mockTeams);
   });
 
-  it('returns agents with "Self" option for assign_agent type', () => {
+  it('returns agents with "None" and "Self" options for assign_agent type', () => {
     const { getMacroDropdownValues } = useMacros();
     const result = getMacroDropdownValues('assign_agent');
-    expect(result[0]).toEqual({ id: 'self', name: 'Self' });
-    expect(result.slice(1)).toEqual(mockAgents);
+    expect(result[0]).toEqual({ id: 'nil', name: 'AUTOMATION.NONE_OPTION' });
+    expect(result[1]).toEqual({ id: 'self', name: 'Self' });
+    expect(result.slice(2)).toEqual(mockAgents);
   });
 
   it('returns formatted labels for add_label and remove_label types', () => {
@@ -172,8 +178,11 @@ describe('useMacros', () => {
 
     const { getMacroDropdownValues } = useMacros();
     expect(getMacroDropdownValues('add_label')).toEqual([]);
-    expect(getMacroDropdownValues('assign_team')).toEqual([]);
+    expect(getMacroDropdownValues('assign_team')).toEqual([
+      { id: 'nil', name: 'AUTOMATION.NONE_OPTION' },
+    ]);
     expect(getMacroDropdownValues('assign_agent')).toEqual([
+      { id: 'nil', name: 'AUTOMATION.NONE_OPTION' },
       { id: 'self', name: 'Self' },
     ]);
   });

app/javascript/dashboard/composables/useAutomationValues.js

@@ -121,8 +121,19 @@ export default function useAutomationValues() {
    * @returns {Array} An array of action dropdown values.
    */
   const getActionDropdownValues = type => {
+    let agentsList = agents.value;
+    if (type === 'assign_agent') {
+      agentsList = [
+        {
+          id: 'last_responding_agent',
+          name: t('AUTOMATION.LAST_RESPONDING_AGENT'),
+        },
+        ...agentsList,
+      ];
+    }
+
     return getActionOptions({
-      agents: agents.value,
+      agents: agentsList,
       labels: labels.value,
       teams: teams.value,
       slaPolicies: slaPolicies.value,

app/javascript/dashboard/composables/useKeyboardNavigableList.js

@@ -12,11 +12,14 @@ import { useKeyboardEvents } from './useKeyboardEvents';
 
 /**
  * Wrap the action in a function that calls the action and prevents the default event behavior.
+ * Only prevents default when items are available to navigate.
  * @param {Function} action - The action to be called.
+ * @param {import('vue').Ref<Array>} items - A ref to the array of selectable items.
  * @returns {{action: Function, allowOnFocusedInput: boolean}} An object containing the action and a flag to allow the event on focused input.
  */
-const createAction = action => ({
+const createAction = (action, items) => ({
   action: e => {
+    if (!items.value?.length) return;
     action();
     e.preventDefault();
   },
@@ -38,15 +41,14 @@ const createKeyboardEvents = (
   items
 ) => {
   const events = {
-    ArrowUp: createAction(moveSelectionUp),
-    'Control+KeyP': createAction(moveSelectionUp),
-    ArrowDown: createAction(moveSelectionDown),
-    'Control+KeyN': createAction(moveSelectionDown),
+    ArrowUp: createAction(moveSelectionUp, items),
+    'Control+KeyP': createAction(moveSelectionUp, items),
+    ArrowDown: createAction(moveSelectionDown, items),
+    'Control+KeyN': createAction(moveSelectionDown, items),
   };
 
-  // Adds an event handler for the Enter key if the onSelect function is provided.
   if (typeof onSelect === 'function') {
-    events.Enter = createAction(() => items.value?.length > 0 && onSelect());
+    events.Enter = createAction(onSelect, items);
   }
 
   return events;

app/javascript/dashboard/composables/useMacros.js

@@ -15,6 +15,11 @@ export const useMacros = () => {
   const teams = computed(() => getters['teams/getTeams'].value);
   const agents = computed(() => getters['agents/getVerifiedAgents'].value);
 
+  const withNoneOption = options => [
+    { id: 'nil', name: t('AUTOMATION.NONE_OPTION') },
+    ...(options || []),
+  ];
+
   /**
    * Get dropdown values based on the specified type
    * @param {string} type - The type of dropdown values to retrieve
@@ -23,10 +28,15 @@ export const useMacros = () => {
   const getMacroDropdownValues = type => {
     switch (type) {
       case 'assign_team':
+        return withNoneOption(teams.value);
       case 'send_email_to_team':
         return teams.value;
       case 'assign_agent':
-        return [{ id: 'self', name: 'Self' }, ...agents.value];
+        return [
+          ...withNoneOption(),
+          { id: 'self', name: 'Self' },
+          ...agents.value,
+        ];
       case 'add_label':
       case 'remove_label':
         return labels.value.map(i => ({

app/javascript/dashboard/constants/editor.js

@@ -172,6 +172,7 @@ export const FORMATTING = {
 export const ARTICLE_EDITOR_MENU_OPTIONS = [
   'strong',
   'em',
+  'strike',
   'link',
   'undo',
   'redo',
@@ -182,6 +183,7 @@ export const ARTICLE_EDITOR_MENU_OPTIONS = [
   'h3',
   'imageUpload',
   'code',
+  'insertTable',
 ];
 
 /**

app/javascript/dashboard/constants/globals.js

@@ -12,6 +12,11 @@ export default {
     SNOOZED: 'snoozed',
     ALL: 'all',
   },
+  CONVERSATION_TYPE: {
+    MENTION: 'mention',
+    PARTICIPATING: 'participating',
+    UNATTENDED: 'unattended',
+  },
   SORT_BY_TYPE: {
     LAST_ACTIVITY_AT_ASC: 'last_activity_at_asc',
     LAST_ACTIVITY_AT_DESC: 'last_activity_at_desc',

app/javascript/dashboard/helper/URLHelper.js

@@ -51,6 +51,7 @@ export const conversationListPageURL = ({
   } else if (conversationType) {
     const urlMap = {
       mention: 'mentions/conversations',
+      participating: 'participating/conversations',
       unattended: 'unattended/conversations',
     };
     url = `accounts/${accountId}/${urlMap[conversationType]}`;

app/javascript/dashboard/helper/specs/URLHelper.spec.js

@@ -40,6 +40,15 @@ describe('#URL Helpers', () => {
         '/app/accounts/1/custom_view/1'
       );
     });
+
+    it('should return url to participating conversations', () => {
+      expect(
+        conversationListPageURL({
+          accountId: 1,
+          conversationType: 'participating',
+        })
+      ).toBe('/app/accounts/1/participating/conversations');
+    });
   });
   describe('conversationUrl', () => {
     it('should return direct conversation URL if activeInbox is nil', () => {

app/javascript/dashboard/helper/specs/macrosHelper.spec.js

@@ -45,6 +45,10 @@ describe('#resolveTeamIds', () => {
     const resolvedTeams = '⚙️ sales team, 🤷‍♂️ fayaz';
     expect(resolveTeamIds(teams, [1, 2])).toEqual(resolvedTeams);
   });
+
+  it('resolves nil as None', () => {
+    expect(resolveTeamIds(teams, ['nil'])).toEqual('None');
+  });
 });
 
 describe('#resolveLabels', () => {
@@ -59,6 +63,10 @@ describe('#resolveAgents', () => {
     const resolvedAgents = 'John Doe';
     expect(resolveAgents(agents, [1])).toEqual(resolvedAgents);
   });
+
+  it('resolves nil and self values', () => {
+    expect(resolveAgents(agents, ['nil', 'self'])).toEqual('None, Self');
+  });
 });
 
 describe('#getFileName', () => {

app/javascript/dashboard/helper/validations.js

@@ -125,6 +125,7 @@ const validateSingleAction = action => {
     'mute_conversation',
     'snooze_conversation',
     'resolve_conversation',
+    'remove_assigned_agent',
     'remove_assigned_team',
     'open_conversation',
     'pending_conversation',

app/javascript/dashboard/i18n/locale/am/agentBots.json

@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "ምስጢሩን ወደ ክሊፕቦርድ ቅዳ",
+      "COPY_SUCCESS": "ምስጢሩ ወደ ክሊፕቦርድ ተቀድሷል",
+      "TOGGLE": "የምስጢሩን ማየት አሳይ/ደብቅ",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "ተጠናቀቀ",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",

app/javascript/dashboard/i18n/locale/am/automation.json

@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "የግል ማስታወሻ",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Inbox",

app/javascript/dashboard/i18n/locale/am/components.json

@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }

app/javascript/dashboard/i18n/locale/am/contact.json

@@ -20,6 +20,7 @@
     "CALL": "ደውል",
     "CALL_INITIATED": "ለእውነተኛው እውቀት መደወል እየተከናወነ ነው…",
     "CALL_FAILED": "ጥሪውን መጀመር አልቻልንም። እባክዎ ደግመው ይሞክሩ።.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "የድምፅ ኢንቦክስ ይምረጡ"
     },

app/javascript/dashboard/i18n/locale/am/inboxMgmt.json

@@ -86,6 +86,14 @@
           "PLACEHOLDER": "እባክዎ የWebhook URLዎን ያስገቡ",
           "ERROR": "እባክዎ ትክክለኛ አድራሻ ያስገቡ"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "ምስጢሩን ወደ ክሊፕቦርድ ቅዳ",
+          "COPY_SUCCESS": "ምስጢሩ ወደ ክሊፕቦርድ ተቀድሷል",
+          "TOGGLE": "የምስጢሩን ማየት አሳይ/ደብቅ",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "የድር ጣቢያ ዶሜን",
           "PLACEHOLDER": "የድር ጣቢያዎን ዶሜን ያስገቡ (ለምሳሌ፡ acme.com)"

app/javascript/dashboard/i18n/locale/am/integrations.json

@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "ብልጽግና ተጠቃሚ መሣሪያ ተሰርዟል",
         "ERROR_MESSAGE": "ብልጽግና መሣሪያውን ማስወገድ አልተሳካም"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",

app/javascript/dashboard/i18n/locale/am/macros.json

@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",

app/javascript/dashboard/i18n/locale/am/settings.json

@@ -68,7 +68,8 @@
         "API_SUCCESS": "ፊርማው በተሳካ ሁኔታ ተቀምጧል",
         "IMAGE_UPLOAD_ERROR": "ምስሉን ማስገባት አልተቻለም! እባክዎ እንደገና ይሞክሩ",
         "IMAGE_UPLOAD_SUCCESS": "ምስሉ በተሳካ ሁኔታ ታክሏል። እባክዎ ማስቀመጫ ለማስቀመጥ ላይ ይጫኑ",
-        "IMAGE_UPLOAD_SIZE_ERROR": "የምስል መጠን ከ{size}MB በታች መሆን አለበት"
+        "IMAGE_UPLOAD_SIZE_ERROR": "የምስል መጠን ከ{size}MB በታች መሆን አለበት",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "የመልእክት ፊርማ",

app/javascript/dashboard/i18n/locale/am/signup.json

@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "የማረጋገጫ ኢሜል እንደገና ላክ",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ar/agentBots.json

@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "تعذر تحديث الروبوت. يرجى المحاولة مرة أخرى."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "رمز المصادقة",
       "DESCRIPTION": "Copy the access token and save it securely",

app/javascript/dashboard/i18n/locale/ar/automation.json

@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "إضافة ملاحظة خاصة",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "البريد الإلكتروني",
       "INBOX": "صندوق الوارد",

app/javascript/dashboard/i18n/locale/ar/components.json

@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }

app/javascript/dashboard/i18n/locale/ar/contact.json

@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "جار الاتصال بجهة الاتصال…",
     "CALL_FAILED": "تعذر بدء المكالمة. الرجاء المحاولة مرة أخرى.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "الرجاء إدخال عنوان URL صالح"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "نطاق الموقع",
           "PLACEHOLDER": "أدخل نطاق موقعك الإلكتروني (مثال: acme.com)"

app/javascript/dashboard/i18n/locale/ar/integrations.json

@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "فتح الفواتير",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",

app/javascript/dashboard/i18n/locale/ar/macros.json

@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "كتم المحادثة",

app/javascript/dashboard/i18n/locale/ar/settings.json

@@ -68,7 +68,8 @@
         "API_SUCCESS": "تم حفظ التوقيع بنجاح",
         "IMAGE_UPLOAD_ERROR": "تعذر رفع الصورة! حاول مرة أخرى",
         "IMAGE_UPLOAD_SUCCESS": "تم إضافة الصورة بنجاح. الرجاء النقر على الحفظ لحفظ التوقيع",
-        "IMAGE_UPLOAD_SIZE_ERROR": "حجم الصورة يجب أن يكون أقل من {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "حجم الصورة يجب أن يكون أقل من {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "توقيع الرسالة",

app/javascript/dashboard/i18n/locale/ar/signup.json

@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
     },
     "SUBMIT": "إرسال",
-    "HAVE_AN_ACCOUNT": "هل لديك حساب مسبق؟"
+    "HAVE_AN_ACCOUNT": "هل لديك حساب مسبق؟",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "إعادة إرسال رسالة التحقق",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }

app/javascript/dashboard/i18n/locale/az/agentBots.json

@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Hazır",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",

app/javascript/dashboard/i18n/locale/az/automation.json

@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Şəxsi Qeyd",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Inbox",

app/javascript/dashboard/i18n/locale/az/components.json

@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }

app/javascript/dashboard/i18n/locale/az/contact.json

@@ -20,6 +20,7 @@
     "CALL": "Zəng et",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },

app/javascript/dashboard/i18n/locale/az/helpCenter.json

@@ -698,7 +698,7 @@
       "EDIT_ARTICLE": {
         "MORE_PROPERTIES": "More properties",
         "UNCATEGORIZED": "Uncategorized",
-        "EDITOR_PLACEHOLDER": "Write something..."
+        "EDITOR_PLACEHOLDER": "Write your content here. Type '/' for formatting options."
       },
       "ARTICLE_PROPERTIES": {
         "ARTICLE_PROPERTIES": "Article properties",

app/javascript/dashboard/i18n/locale/az/inboxMgmt.json

@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Zəhmət olmasa Webhook URL-ni daxil edin",
           "ERROR": "Zəhmət olmasa düzgün URL daxil edin"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Veb sayt Domeni",
           "PLACEHOLDER": "Veb sayt domeninizi daxil edin (məsələn: acme.com)"

app/javascript/dashboard/i18n/locale/az/integrations.json

@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Xüsusi alət uğurla silindi",
         "ERROR_MESSAGE": "Xüsusi alət silinmədi"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Bağlantını yoxla",
         "SUCCESS": "Endpoint HTTP {status} qaytardı",

app/javascript/dashboard/i18n/locale/az/macros.json

@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",

app/javascript/dashboard/i18n/locale/az/settings.json

@@ -68,7 +68,8 @@
         "API_SUCCESS": "İmza uğurla yadda saxlanıldı",
         "IMAGE_UPLOAD_ERROR": "Şəkil yüklənmədi! Yenidən cəhd edin",
         "IMAGE_UPLOAD_SUCCESS": "Şəkil uğurla əlavə edildi. İmzanı saxlamaq üçün zəhmət olmasa Saxla düyməsini basın",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Şəkil ölçüsü {size}MB-dan az olmalıdır"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Şəkil ölçüsü {size}MB-dan az olmalıdır",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Mesaj imzası",

app/javascript/dashboard/i18n/locale/az/signup.json

@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Təsdiq e-poçtunu yenidən göndər",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }

app/javascript/dashboard/i18n/locale/bg/agentBots.json

@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",

app/javascript/dashboard/i18n/locale/bg/automation.json

@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Private Note",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Входяща кутия",

app/javascript/dashboard/i18n/locale/bg/components.json

@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }

app/javascript/dashboard/i18n/locale/bg/contact.json

@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },

app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json

@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Please enter a valid URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Website Domain",
           "PLACEHOLDER": "Enter your website domain (eg: acme.com)"

app/javascript/dashboard/i18n/locale/bg/integrations.json

@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",

app/javascript/dashboard/i18n/locale/bg/macros.json

@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Заглушаване на разговора",

app/javascript/dashboard/i18n/locale/bg/settings.json

@@ -68,7 +68,8 @@
         "API_SUCCESS": "Signature saved successfully",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Message Signature",

app/javascript/dashboard/i18n/locale/bg/signup.json

@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Не можа да се свърже с Woot сървър. Моля, опитайте отново по-късно"
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }

app/javascript/dashboard/i18n/locale/bn/agentBots.json

@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "গোপন কোড ক্লিপবোর্ডে কপি করুন",
+      "COPY_SUCCESS": "গোপন কোড ক্লিপবোর্ডে কপি হয়েছে",
+      "TOGGLE": "গোপন কোডের দৃশ্যমানতা টগল করুন",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "সম্পন্ন",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Access Token",
       "DESCRIPTION": "Copy the access token and save it securely",

app/javascript/dashboard/i18n/locale/bn/automation.json

@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "ব্যক্তিগত নোট",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Email",
       "INBOX": "Inbox",

app/javascript/dashboard/i18n/locale/bn/components.json

@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }

app/javascript/dashboard/i18n/locale/bn/contact.json

@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },

app/javascript/dashboard/i18n/locale/bn/inboxMgmt.json

@@ -86,6 +86,14 @@
           "PLACEHOLDER": "অনুগ্রহ করে আপনার Webhook URL লিখুন",
           "ERROR": "অনুগ্রহ করে একটি বৈধ URL দিন"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "গোপন কোড ক্লিপবোর্ডে কপি করুন",
+          "COPY_SUCCESS": "গোপন কোড ক্লিপবোর্ডে কপি হয়েছে",
+          "TOGGLE": "গোপন কোডের দৃশ্যমানতা টগল করুন",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "ওয়েবসাইট ডোমেইন",
           "PLACEHOLDER": "আপনার ওয়েবসাইট ডোমেইন লিখুন (যেমন: acme.com)"

app/javascript/dashboard/i18n/locale/bn/integrations.json

@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "কাস্টম টুল সফলভাবে মুছে ফেলা হয়েছে",
         "ERROR_MESSAGE": "কাস্টম টুল মুছে ফেলা যায়নি"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",

app/javascript/dashboard/i18n/locale/bn/macros.json

@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Mute Conversation",

app/javascript/dashboard/i18n/locale/bn/settings.json

@@ -68,7 +68,8 @@
         "API_SUCCESS": "স্বাক্ষর সফলভাবে সংরক্ষণ হয়েছে",
         "IMAGE_UPLOAD_ERROR": "ছবি আপলোড করা সম্ভব হয়নি! আবার চেষ্টা করুন",
         "IMAGE_UPLOAD_SUCCESS": "ছবি সফলভাবে যোগ হয়েছে। স্বাক্ষর সংরক্ষণ করতে অনুগ্রহ করে সেভ-এ ক্লিক করুন।",
-        "IMAGE_UPLOAD_SIZE_ERROR": "ছবির আকার {size}MB-এর কম হতে হবে"
+        "IMAGE_UPLOAD_SIZE_ERROR": "ছবির আকার {size}MB-এর কম হতে হবে",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "বার্তার স্বাক্ষর",

app/javascript/dashboard/i18n/locale/bn/signup.json

@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Already have an account?"
+    "HAVE_AN_ACCOUNT": "Already have an account?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "যাচাইকরণ ইমেল পুনরায় পাঠান",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ca/agentBots.json

@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "No s'ha pogut actualitzar el bot. Torneu-ho a provar."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Token d'accés",
       "DESCRIPTION": "Copy the access token and save it securely",

app/javascript/dashboard/i18n/locale/ca/automation.json

@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Nota privada",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "Correu electrònic",
       "INBOX": "Safata d'entrada",

app/javascript/dashboard/i18n/locale/ca/components.json

@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }

app/javascript/dashboard/i18n/locale/ca/contact.json

@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },

app/javascript/dashboard/i18n/locale/ca/inboxMgmt.json

@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Introdueix l'URL del teu webhook",
           "ERROR": "Introduïu una URL vàlid"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Domini del lloc web",
           "PLACEHOLDER": "Introduïu el vostre domini de lloc web (pe: acme.com)"

app/javascript/dashboard/i18n/locale/ca/integrations.json

@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Obrir facturació",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Posa't en contacte amb el vostre administrador per obtenir l'actualització."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",

app/javascript/dashboard/i18n/locale/ca/macros.json

@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Assign an Agent",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Silencia la conversa",

app/javascript/dashboard/i18n/locale/ca/settings.json

@@ -68,7 +68,8 @@
         "API_SUCCESS": "La signatura s'ha desat correctament",
         "IMAGE_UPLOAD_ERROR": "No s'ha pogut carregar la imatge! Torna-ho a provar",
         "IMAGE_UPLOAD_SUCCESS": "La imatge s'ha afegit correctament. Fes clic a desa per desar la signatura",
-        "IMAGE_UPLOAD_SIZE_ERROR": "La mida de la imatge ha de ser inferior a {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "La mida de la imatge ha de ser inferior a {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Signatura del missatge",

app/javascript/dashboard/i18n/locale/ca/signup.json

@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "No s'ha pogut connectar amb el servidor Woot. Torna-ho a provar més endavant"
     },
     "SUBMIT": "Crear un compte",
-    "HAVE_AN_ACCOUNT": "Ja tens un compte?"
+    "HAVE_AN_ACCOUNT": "Ja tens un compte?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Reenviar correu electrònic de verificació",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }

app/javascript/dashboard/i18n/locale/cs/agentBots.json

@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Přístupový token",
       "DESCRIPTION": "Copy the access token and save it securely",

app/javascript/dashboard/i18n/locale/cs/automation.json

@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Přiřadit agentovi",
       "ASSIGN_TEAM": "Přiřadit tým",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Přidat štítek",
       "REMOVE_LABEL": "Odebrat štítek",
       "SEND_EMAIL_TO_TEAM": "Poslat e-mail týmu",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Typ zprávy",
+      "PRIVATE_NOTE": "Soukromá poznámka",
       "MESSAGE_CONTAINS": "Zpráva obsahuje",
       "EMAIL": "E-mailová adresa",
       "INBOX": "Inbox",

app/javascript/dashboard/i18n/locale/cs/components.json

@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }

app/javascript/dashboard/i18n/locale/cs/contact.json

@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },

app/javascript/dashboard/i18n/locale/cs/inboxMgmt.json

@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Zadejte prosím platnou URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Doména webových stránek",
           "PLACEHOLDER": "Zadejte doménu webu (např. acme.com)"

app/javascript/dashboard/i18n/locale/cs/integrations.json

@@ -837,6 +837,18 @@
         "SUCCESS_MESSAGE": "Custom tool deleted successfully",
         "ERROR_MESSAGE": "Failed to delete custom tool"
       },
+      "PAYWALL": {
+        "TITLE": "Upgrade to use tools with Captain",
+        "AVAILABLE_ON": "Captain Tools are only available in Business and Enterprise plans. Please upgrade to Business plan to use the feature.",
+        "UPGRADE_PROMPT": "",
+        "UPGRADE_NOW": "Open billing",
+        "CANCEL_ANYTIME": ""
+      },
+      "ENTERPRISE_PAYWALL": {
+        "AVAILABLE_ON": "Captain Tools are only available in the paid plans.",
+        "UPGRADE_PROMPT": "Please upgrade to a paid plan to use this feature.",
+        "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      },
       "TEST": {
         "BUTTON": "Test connection",
         "SUCCESS": "Endpoint returned HTTP {status}",

app/javascript/dashboard/i18n/locale/cs/macros.json

@@ -93,6 +93,7 @@
       "ASSIGN_AGENT": "Přiřadit agenta",
       "ADD_LABEL": "Přidat štítek",
       "REMOVE_LABEL": "Odebrat štítek",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
       "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
       "MUTE_CONVERSATION": "Ztlumit konverzaci",

app/javascript/dashboard/i18n/locale/cs/settings.json

@@ -68,7 +68,8 @@
         "API_SUCCESS": "Signature saved successfully",
         "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
         "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save to save the signature",
-        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB",
+        "INLINE_IMAGE_WARNING": "Pasted inline images were removed. Please use the image upload button to add images to your signature."
       },
       "MESSAGE_SIGNATURE": {
         "LABEL": "Message Signature",

app/javascript/dashboard/i18n/locale/cs/signup.json

@@ -45,6 +45,13 @@
       "ERROR_MESSAGE": "Nelze se připojit k Woot serveru, opakujte akci později"
     },
     "SUBMIT": "Create account",
-    "HAVE_AN_ACCOUNT": "Máte již účet?"
+    "HAVE_AN_ACCOUNT": "Máte již účet?",
+    "VERIFY_EMAIL": {
+      "TITLE": "Check your inbox",
+      "DESCRIPTION": "We sent a verification link to {email}. Click the link to verify your email and get started.",
+      "RESEND": "Resend verification email",
+      "RESEND_SUCCESS": "Verification email sent. Please check your inbox.",
+      "RESEND_ERROR": "Could not send verification email. Please try again."
+    }
   }
 }

app/javascript/dashboard/i18n/locale/da/agentBots.json

@@ -63,6 +63,16 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
+    "SECRET": {
+      "LABEL": "Webhook Secret",
+      "COPY": "Copy secret to clipboard",
+      "COPY_SUCCESS": "Secret copied to clipboard",
+      "TOGGLE": "Toggle secret visibility",
+      "CREATED_DESC": "Use the secret below to verify webhook signatures. Please copy it now, you can also find it later in the bot settings.",
+      "DONE": "Done",
+      "RESET_SUCCESS": "Webhook secret regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+    },
     "ACCESS_TOKEN": {
       "TITLE": "Adgangs Token",
       "DESCRIPTION": "Copy the access token and save it securely",

app/javascript/dashboard/i18n/locale/da/automation.json

@@ -140,6 +140,8 @@
     "ACTIONS": {
       "ASSIGN_AGENT": "Assign to Agent",
       "ASSIGN_TEAM": "Assign a Team",
+      "REMOVE_ASSIGNED_AGENT": "Remove Assigned Agent",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
       "ADD_LABEL": "Add a Label",
       "REMOVE_LABEL": "Remove a Label",
       "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
@@ -169,6 +171,7 @@
     },
     "ATTRIBUTES": {
       "MESSAGE_TYPE": "Message Type",
+      "PRIVATE_NOTE": "Privat Note",
       "MESSAGE_CONTAINS": "Message Contains",
       "EMAIL": "E-mail",
       "INBOX": "Indbakke",

app/javascript/dashboard/i18n/locale/da/components.json

@@ -52,5 +52,17 @@
   },
   "CHANNEL_SELECTOR": {
     "COMING_SOON": "Coming Soon!"
+  },
+  "SLASH_COMMANDS": {
+    "HEADING_1": "Heading 1",
+    "HEADING_2": "Heading 2",
+    "HEADING_3": "Heading 3",
+    "BOLD": "Bold",
+    "ITALIC": "Italic",
+    "STRIKETHROUGH": "Strikethrough",
+    "CODE": "Code",
+    "BULLET_LIST": "Bullet List",
+    "ORDERED_LIST": "Ordered List",
+    "TABLE": "Table"
   }
 }

app/javascript/dashboard/i18n/locale/da/contact.json

@@ -20,6 +20,7 @@
     "CALL": "Call",
     "CALL_INITIATED": "Calling the contact…",
     "CALL_FAILED": "Unable to start the call. Please try again.",
+    "CLICK_TO_EDIT": "Click to edit",
     "VOICE_INBOX_PICKER": {
       "TITLE": "Choose a voice inbox"
     },

app/javascript/dashboard/i18n/locale/da/inboxMgmt.json

@@ -86,6 +86,14 @@
           "PLACEHOLDER": "Please enter your Webhook URL",
           "ERROR": "Angiv en gyldig URL"
         },
+        "CHANNEL_WEBHOOK_SECRET": {
+          "LABEL": "Webhook Secret",
+          "COPY": "Copy secret to clipboard",
+          "COPY_SUCCESS": "Secret copied to clipboard",
+          "TOGGLE": "Toggle secret visibility",
+          "RESET_SUCCESS": "Webhook secret regenerated successfully",
+          "RESET_ERROR": "Unable to regenerate webhook secret. Please try again"
+        },
         "CHANNEL_DOMAIN": {
           "LABEL": "Hjemmeside Domæne",
           "PLACEHOLDER": "Indtast dit website domæne (fx: ditfirma.dk)"