Merge branch 'develop' into data/populate_contact_sync

Merge remote-tracking branch 'origin/data/populate_contact_sync' into data/populate_contact_sync
Merge remote-tracking branch 'origin/develop' into data/populate_contact_sync
2025-09-25 17:57:31 +05:30 · 2025-07-29 07:49:18 +05:30 · 2025-07-29 07:48:47 +05:30 · 2025-07-29 07:45:34 +05:30 · 2025-07-23 16:30:36 +04:00 · 2025-07-23 15:49:38 +04:00
3726 changed files with 71594 additions and 226861 deletions
@@ -1,65 +0,0 @@
---
-:position: before
-:position_in_additional_file_patterns: before
-:position_in_class: before
-:position_in_factory: before
-:position_in_fixture: before
-:position_in_routes: before
-:position_in_serializer: before
-:position_in_test: before
-:classified_sort: true
-:exclude_controllers: true
-:exclude_factories: true
-:exclude_fixtures: true
-:exclude_helpers: true
-:exclude_scaffolds: true
-:exclude_serializers: true
-:exclude_sti_subclasses: false
-:exclude_tests: true
-:force: false
-:format_markdown: false
-:format_rdoc: false
-:format_yard: false
-:frozen: false
-:grouped_polymorphic: false
-:ignore_model_sub_dir: false
-:ignore_unknown_models: false
-:include_version: false
-:show_check_constraints: false
-:show_complete_foreign_keys: false
-:show_foreign_keys: true
-:show_indexes: true
-:show_indexes_include: false
-:simple_indexes: false
-:sort: false
-:timestamp: false
-:trace: false
-:with_comment: true
-:with_column_comments: true
-:with_table_comments: true
-:position_of_column_comment: :with_name
-:active_admin: false
-:command:
-:debug: false
-:hide_default_column_types: json,jsonb,hstore
-:hide_limit_column_types: integer,bigint,boolean
-:timestamp_columns:
- created_at
- updated_at
-:ignore_columns:
-:ignore_routes:
-:models: true
-:routes: false
-:skip_on_db_migrate: false
-:target_action: :do_annotations
-:wrapper:
-:wrapper_close:
-:wrapper_open:
-:classes_default_to_s: []
-:additional_file_patterns: []
-:model_dir:
- app/models
- enterprise/app/models
-:require: []
-:root_dir:
- ''
@@ -1,9 +1,3 @@
 ---
 ignore:
  - CVE-2021-41098 # https://github.com/chatwoot/chatwoot/issues/3097 (update once azure blob storage is updated)
-  - GHSA-57hq-95w6-v4fc # Devise confirmable race condition — patched locally in User model (remove once on Devise 5+)
-  # Chatwoot defaults to Active Storage redirect-style URLs, and its recommended
-  # storage setup uses local/cloud storage with optional direct uploads to the
-  # storage provider rather than Rails proxy mode. Revisit if we enable
-  # rails_storage_proxy or other app-served Active Storage proxy routes.
-  - CVE-2026-33658
@@ -3,7 +3,6 @@ orbs:
  node: circleci/node@6.1.0
  qlty-orb: qltysh/qlty-orb@0.0

-# Shared defaults for setup steps
 defaults: &defaults
  working_directory: ~/build
  machine:
@@ -13,147 +12,21 @@ defaults: &defaults
    RAILS_LOG_TO_STDOUT: false
    COVERAGE: true
    LOG_LEVEL: warn
+  parallelism: 4

 jobs:
-  # Separate job for linting (no parallelism needed)
-  lint:
-    <<: *defaults
-    steps:
-      - checkout
-
-      # Install minimal system dependencies for linting
-      - run:
-          name: Install System Dependencies
-          command: |
-            sudo apt-get update
-            DEBIAN_FRONTEND=noninteractive sudo apt-get install -y \
-              libpq-dev \
-              build-essential \
-              git \
-              curl \
-              libssl-dev \
-              zlib1g-dev \
-              libreadline-dev \
-              libyaml-dev \
-              openjdk-11-jdk \
-              jq \
-              software-properties-common \
-              ca-certificates \
-              imagemagick \
-              libxml2-dev \
-              libxslt1-dev \
-              file \
-              g++ \
-              gcc \
-              autoconf \
-              gnupg2 \
-              patch \
-              ruby-dev \
-              liblzma-dev \
-              libgmp-dev \
-              libncurses5-dev \
-              libffi-dev \
-              libgdbm6 \
-              libgdbm-dev \
-              libvips
-
-      - run:
-          name: Install RVM and Ruby 3.4.4
-          command: |
-            sudo apt-get install -y gpg
-            gpg --keyserver hkp://keyserver.ubuntu.com --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3 7D2BAF1CF37B13E2069D6956105BD0E739499BDB
-            \curl -sSL https://get.rvm.io | bash -s stable
-            echo 'source ~/.rvm/scripts/rvm' >> $BASH_ENV
-            source ~/.rvm/scripts/rvm
-            rvm install "3.4.4"
-            rvm use 3.4.4 --default
-            gem install bundler -v 2.5.16
-
-      - run:
-          name: Install Application Dependencies
-          command: |
-            source ~/.rvm/scripts/rvm
-            bundle install
-
-      - node/install:
-          node-version: '24.13'
-      - node/install-pnpm
-      - node/install-packages:
-          pkg-manager: pnpm
-          override-ci-command: pnpm i
-
-      # Swagger verification
-      - run:
-          name: Verify swagger API specification
-          command: |
-            bundle exec rake swagger:build
-            if [[ `git status swagger/swagger.json --porcelain` ]]
-            then
-              echo "ERROR: The swagger.json file is not in sync with the yaml specification. Run 'rake swagger:build' and commit 'swagger/swagger.json'."
-              exit 1
-            fi
-            mkdir -p ~/tmp
-            curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/7.19.0/openapi-generator-cli-7.19.0.jar > ~/tmp/openapi-generator-cli-7.19.0.jar
-            java -jar ~/tmp/openapi-generator-cli-7.19.0.jar validate -i swagger/swagger.json
-
-      # Bundle audit
-      - run:
-          name: Bundle audit
-          command: bundle exec bundle audit update && bundle exec bundle audit check -v
-
-      # Rubocop linting
-      - run:
-          name: Rubocop
-          command: bundle exec rubocop --parallel
-
-      # ESLint linting
-      - run:
-          name: eslint
-          command: pnpm run eslint
-
-  # Separate job for frontend tests
-  frontend-tests:
+  build:
    <<: *defaults
    steps:
      - checkout
      - node/install:
-          node-version: '24.13'
+          node-version: '23.7'
      - node/install-pnpm
      - node/install-packages:
          pkg-manager: pnpm
          override-ci-command: pnpm i
-
-      - run:
-          name: Run frontend tests (with coverage)
-          command: pnpm run test:coverage
-
-      - run:
-          name: Move coverage files if they exist
-          command: |
-            if [ -d "coverage" ]; then
-              mkdir -p ~/build/coverage
-              cp -r coverage ~/build/coverage/frontend || true
-            fi
-          when: always
-
-      - persist_to_workspace:
-          root: ~/build
-          paths:
-            - coverage
-
-  # Backend tests with parallelization
-  backend-tests:
-    <<: *defaults
-    parallelism: 18
-    steps:
-      - checkout
-      - node/install:
-          node-version: '24.13'
-      - node/install-pnpm
-      - node/install-packages:
-          pkg-manager: pnpm
-          override-ci-command: pnpm i
-
+      - run: node --version
+      - run: pnpm --version
      - run:
          name: Add PostgreSQL repository and update
          command: |
@@ -218,48 +91,19 @@ jobs:
            source ~/.rvm/scripts/rvm
            bundle install

-      # Install and configure OpenSearch
+      # Swagger verification
      - run:
-          name: Install OpenSearch
+          name: Verify swagger API specification
          command: |
-            # Download and install OpenSearch 2.11.0 (compatible with Elasticsearch 7.x clients)
-            wget https://artifacts.opensearch.org/releases/bundle/opensearch/2.11.0/opensearch-2.11.0-linux-x64.tar.gz
-            tar -xzf opensearch-2.11.0-linux-x64.tar.gz
-            sudo mv opensearch-2.11.0 /opt/opensearch
-
-      - run:
-          name: Configure and Start OpenSearch
-          command: |
-            # Configure OpenSearch for single-node testing
-            cat > /opt/opensearch/config/opensearch.yml \<< EOF
-            cluster.name: chatwoot-test
-            node.name: node-1
-            network.host: 0.0.0.0
-            http.port: 9200
-            discovery.type: single-node
-            plugins.security.disabled: true
-            EOF
-
-            # Set ownership and permissions
-            sudo chown -R $USER:$USER /opt/opensearch
-
-            # Start OpenSearch in background
-            /opt/opensearch/bin/opensearch -d -p /tmp/opensearch.pid
-
-      - run:
-          name: Wait for OpenSearch to be ready
-          command: |
-            echo "Waiting for OpenSearch to start..."
-            for i in {1..30}; do
-              if curl -s http://localhost:9200/_cluster/health | grep -q '"status"'; then
-                echo "OpenSearch is ready!"
-                exit 0
-              fi
-              echo "Waiting... ($i/30)"
-              sleep 2
-            done
-            echo "OpenSearch failed to start"
-            exit 1
+            bundle exec rake swagger:build
+            if [[ `git status swagger/swagger.json --porcelain` ]]
+            then
+              echo "ERROR: The swagger.json file is not in sync with the yaml specification. Run 'rake swagger:build' and commit 'swagger/swagger.json'."
+              exit 1
+            fi
+            mkdir -p ~/tmp
+            curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/6.3.0/openapi-generator-cli-6.3.0.jar > ~/tmp/openapi-generator-cli-6.3.0.jar
+            java -jar ~/tmp/openapi-generator-cli-6.3.0.jar validate -i swagger/swagger.json

      # Configure environment and database
      - run:
@@ -277,98 +121,63 @@ jobs:
            sed -i -e '/POSTGRES_USERNAME/ s/=.*/=chatwoot/' .env
            sed -i -e "/POSTGRES_PASSWORD/ s/=.*/=$pg_pass/" .env
            echo -en "\nINSTALLATION_ENV=circleci" >> ".env"
-            echo -en "\nOPENSEARCH_URL=http://localhost:9200" >> ".env"

      # Database setup
      - run:
          name: Run DB migrations
          command: bundle exec rails db:chatwoot_prepare

-      # Run backend tests (parallelized)
+      # Bundle audit
+      - run:
+          name: Bundle audit
+          command: bundle exec bundle audit update && bundle exec bundle audit check -v
+
+      # Rubocop linting
+      - run:
+          name: Rubocop
+          command: bundle exec rubocop
+
+      # ESLint linting
+      - run:
+          name: eslint
+          command: pnpm run eslint
+
+      - run:
+          name: Run frontend tests (with coverage)
+          command: |
+            mkdir -p ~/build/coverage/frontend
+            pnpm run test:coverage
+
+      # Run backend tests
      - run:
          name: Run backend tests
          command: |
            mkdir -p ~/tmp/test-results/rspec
            mkdir -p ~/tmp/test-artifacts
            mkdir -p ~/build/coverage/backend
-
-            # Use round-robin distribution (same as GitHub Actions) for better test isolation
-            # This prevents tests with similar timing from being grouped on the same runner
-            SPEC_FILES=($(find spec -name '*_spec.rb' | sort))
-            TESTS=""
-
-            for i in "${!SPEC_FILES[@]}"; do
-              if [ $(( i % $CIRCLE_NODE_TOTAL )) -eq $CIRCLE_NODE_INDEX ]; then
-                TESTS="$TESTS ${SPEC_FILES[$i]}"
-              fi
-            done
-
+            TESTFILES=$(circleci tests glob "spec/**/*_spec.rb" | circleci tests split --split-by=timings)
            bundle exec rspec -I ./spec --require coverage_helper --require spec_helper --format progress \
                              --format RspecJunitFormatter \
                              --out ~/tmp/test-results/rspec.xml \
-                              -- $TESTS
+                              -- ${TESTFILES}
          no_output_timeout: 30m

-      # Store test results for better splitting in future runs
-      - store_test_results:
-          path: ~/tmp/test-results
+      # Qlty coverage publish
+      - qlty-orb/coverage_publish:
+          files: |
+            coverage/coverage.json
+            coverage/lcov.info

      - run:
-          name: Move coverage files if they exist
+          name: List coverage directory contents
          command: |
-            if [ -d "coverage" ]; then
-              mkdir -p ~/build/coverage
-              cp -r coverage ~/build/coverage/backend || true
-            fi
-          when: always
+            ls -R ~/build/coverage

      - persist_to_workspace:
          root: ~/build
          paths:
            - coverage

-  # Collect coverage from all jobs
-  coverage:
-    <<: *defaults
-    steps:
-      - checkout
-      - attach_workspace:
-          at: ~/build
-
-      # Qlty coverage publish
-      - qlty-orb/coverage_publish:
-          files: |
-            coverage/frontend/lcov.info
-
-      - run:
-          name: List coverage directory contents
-          command: |
-            ls -R ~/build/coverage || echo "No coverage directory"
-
      - store_artifacts:
          path: coverage
          destination: coverage
-
-  build:
-    <<: *defaults
-    steps:
-      - run:
-          name: Legacy build aggregator
-          command: |
-            echo "All main jobs passed; build job kept only for GitHub required check compatibility."
-
-workflows:
-  version: 2
-  build:
-    jobs:
-      - lint
-      - frontend-tests
-      - backend-tests
-      - coverage:
-          requires:
-            - frontend-tests
-            - backend-tests
-      - build:
-          requires:
-            - lint
-            - coverage
@@ -10,7 +10,7 @@ services:
      dockerfile: .devcontainer/Dockerfile.base
      args:
        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '24.13.0'
+        NODE_VERSION: '23.7.0'
        RUBY_VERSION: '3.4.4'
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
        USER_UID: '1000'
@@ -11,7 +11,7 @@ services:
      dockerfile: .devcontainer/Dockerfile
      args:
        VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '24.13.0'
+        NODE_VERSION: '23.7.0'
        RUBY_VERSION: '3.4.4'
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
        USER_UID: '1000'
@@ -105,7 +105,6 @@ MAILER_INBOUND_EMAIL_DOMAIN=
 # mandrill for Mandrill
 # postmark for Postmark
 # sendgrid for Sendgrid
-# ses for Amazon SES
 RAILS_INBOUND_EMAIL_SERVICE=
 # Use one of the following based on the email ingress service
 # Ref: https://edgeguides.rubyonrails.org/action_mailbox_basics.html
@@ -115,10 +114,6 @@ RAILS_INBOUND_EMAIL_PASSWORD=
 MAILGUN_INGRESS_SIGNING_KEY=
 MANDRILL_INGRESS_API_KEY=

-# SNS topic ARN for ActionMailbox (format: arn:aws:sns:region:account-id:topic-name)
-# Configure only if the rails_inbound_email_service = ses
-ACTION_MAILBOX_SES_SNS_TOPIC=
-
 # Creating Your Inbound Webhook Instructions for Postmark and Sendgrid:
 # Inbound webhook URL format:
 #    https://actionmailbox:[YOUR_RAILS_INBOUND_EMAIL_PASSWORD]@[YOUR_CHATWOOT_DOMAIN.COM]/rails/action_mailbox/[RAILS_INBOUND_EMAIL_SERVICE]/inbound_emails
@@ -220,7 +215,6 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 ## https://github.com/DataDog/dd-trace-rb/blob/master/docs/GettingStarted.md#environment-variables
 # DD_TRACE_AGENT_URL=

-
 # MaxMindDB API key to download GeoLite2 City database
 # IP_LOOKUP_API_KEY=

@@ -262,8 +256,6 @@ AZURE_APP_SECRET=
 ## Change these values to fine tune performance
 # control the concurrency setting of sidekiq
 # SIDEKIQ_CONCURRENCY=10
-# Enable verbose logging each time a job is dequeued in Sidekiq
-# ENABLE_SIDEKIQ_DEQUEUE_LOGGER=false


 # AI powered features
@@ -274,6 +266,3 @@ AZURE_APP_SECRET=
 # Set to true if you want to remove stale contact inboxes
 # contact_inboxes with no conversation older than 90 days will be removed
 # REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false
-
-# REDIS_ALFRED_SIZE=10
-# REDIS_VELMA_SIZE=10
@@ -26,7 +26,7 @@ jobs:

      - uses: actions/setup-node@v4
        with:
-          node-version: 24
+          node-version: 23
          cache: 'pnpm'

      - name: Install pnpm dependencies
@@ -1,6 +1,4 @@
 name: Run Chatwoot CE spec
-permissions:
-  contents: read
 on:
  push:
    branches:
@@ -10,58 +8,11 @@ on:
  workflow_dispatch:

 jobs:
-  # Separate linting jobs for faster feedback
-  lint-backend:
-    runs-on: ubuntu-latest
-    steps:
-      - uses: actions/checkout@v4
-      - uses: ruby/setup-ruby@v1
-        with:
-          bundler-cache: true
-      - name: Run Rubocop
-        run: bundle exec rubocop --parallel
-
-  lint-frontend:
-    runs-on: ubuntu-latest
-    steps:
-      - uses: actions/checkout@v4
-      - uses: pnpm/action-setup@v4
-      - uses: actions/setup-node@v4
-        with:
-          node-version: 24
-          cache: 'pnpm'
-      - name: Install pnpm dependencies
-        run: pnpm i
-      - name: Run ESLint
-        run: pnpm run eslint
-
-  # Frontend tests run in parallel with backend
-  frontend-tests:
-    runs-on: ubuntu-latest
-    steps:
-      - uses: actions/checkout@v4
-      - uses: pnpm/action-setup@v4
-      - uses: actions/setup-node@v4
-        with:
-          node-version: 24
-          cache: 'pnpm'
-      - name: Install pnpm dependencies
-        run: pnpm i
-      - name: Run frontend tests
-        run: pnpm run test:coverage
-
-  # Backend tests with parallelization
-  backend-tests:
-    runs-on: ubuntu-latest
-    strategy:
-      fail-fast: false
-      matrix:
-        ci_node_total: [16]
-        ci_node_index: [0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15]
-
+  test:
+    runs-on: ubuntu-22.04
    services:
      postgres:
-        image: pgvector/pgvector:pg16
+        image: pgvector/pgvector:pg15
        env:
          POSTGRES_USER: postgres
          POSTGRES_PASSWORD: ''
@@ -69,6 +20,8 @@ jobs:
          POSTGRES_HOST_AUTH_METHOD: trust
        ports:
          - 5432:5432
+        # needed because the postgres container does not provide a healthcheck
+        # tmpfs makes DB faster by using RAM
        options: >-
          --mount type=tmpfs,destination=/var/lib/postgresql/data
          --health-cmd pg_isready
@@ -76,7 +29,7 @@ jobs:
          --health-timeout 5s
          --health-retries 5
      redis:
-        image: redis:alpine
+        image: redis
        ports:
          - 6379:6379
        options: --entrypoint redis-server
@@ -90,11 +43,11 @@ jobs:

      - uses: ruby/setup-ruby@v1
        with:
-          bundler-cache: true
+          bundler-cache: true # runs 'bundle install' and caches installed gems automatically

      - uses: actions/setup-node@v4
        with:
-          node-version: 24
+          node-version: 23
          cache: 'pnpm'

      - name: Install pnpm dependencies
@@ -111,36 +64,19 @@ jobs:
      - name: Seed database
        run: bundle exec rake db:schema:load

-      - name: Run backend tests (parallelized)
+      - name: Run frontend tests
+        run: pnpm run test:coverage
+
+      # Run rails tests
+      - name: Run backend tests
        run: |
-          # Get all spec files and split them using round-robin distribution
-          # This ensures slow tests are distributed evenly across all nodes
-          SPEC_FILES=($(find spec -name '*_spec.rb' | sort))
-          TESTS=""
-
-          for i in "${!SPEC_FILES[@]}"; do
-            # Assign spec to this node if: index % total == node_index
-            if [ $(( i % ${{ matrix.ci_node_total }} )) -eq ${{ matrix.ci_node_index }} ]; then
-              TESTS="$TESTS ${SPEC_FILES[$i]}"
-            fi
-          done
-
-          if [ -n "$TESTS" ]; then
-            bundle exec rspec --profile=10 --format progress --format json --out tmp/rspec_results.json $TESTS
-          fi
+          bundle exec rspec --profile=10 --format documentation
        env:
          NODE_OPTIONS: --openssl-legacy-provider

-      - name: Upload test results
+      - name: Upload rails log folder
        uses: actions/upload-artifact@v4
        if: always()
        with:
-          name: rspec-results-${{ matrix.ci_node_index }}
-          path: tmp/rspec_results.json
-
-      - name: Upload rails log folder
-        uses: actions/upload-artifact@v4
-        if: failure()
-        with:
-          name: rails-log-folder-${{ matrix.ci_node_index }}
+          name: rails-log-folder
          path: log
@@ -70,7 +70,6 @@ jobs:
            spec/services/mfa/authentication_service_spec.rb \
            spec/requests/api/v1/profile/mfa_controller_spec.rb \
            spec/controllers/devise_overrides/sessions_controller_spec.rb \
-            spec/models/application_record_external_credentials_encryption_spec.rb \
            --profile=10 \
            --format documentation
        env:
@@ -28,7 +28,7 @@ jobs:

      - uses: actions/setup-node@v4
        with:
-          node-version: 24
+          node-version: 23
          cache: 'pnpm'

      - name: pnpm
@@ -36,5 +36,5 @@ jobs:
          platforms: ${{ matrix.platform }}
          push: false
          load: false
-          cache-from: type=gha,scope=${{ matrix.platform }}
-          cache-to: type=gha,mode=max,scope=${{ matrix.platform }}
+          cache-from: type=gha
+          cache-to: type=gha,mode=max
@@ -94,13 +94,8 @@ yarn-debug.log*
 .vscode
 .claude/settings.local.json
 .cursor
-.codex/
-.claude/
 CLAUDE.local.md

 # Histoire deployment
 .netlify
 .histoire
-.pnpm-store/*
-local/
-Procfile.worktree
@@ -1 +1 @@
-24.13.0
+20.5.1
@@ -39,7 +39,7 @@ exclude_patterns = [
  "**/target/**",
  "**/templates/**",
  "**/testdata/**",
-  "**/vendor/**", "spec/", "**/specs/**/**", "**/spec/**/**", "db/*", "bin/**/*", "db/**/*", "config/**/*", "public/**/*", "vendor/**/*", "node_modules/**/*", "lib/tasks/auto_annotate_models.rake", "app/test-matchers.js", "docs/*", "**/*.md", "**/*.yml", "app/javascript/dashboard/i18n/locale", "**/*.stories.js", "stories/", "app/javascript/dashboard/components/widgets/conversation/advancedFilterItems/index.js", "app/javascript/shared/constants/countries.js", "app/javascript/dashboard/components/widgets/conversation/advancedFilterItems/languages.js", "app/javascript/dashboard/routes/dashboard/contacts/contactFilterItems/index.js", "app/javascript/dashboard/routes/dashboard/settings/automation/constants.js", "app/javascript/dashboard/components/widgets/FilterInput/FilterOperatorTypes.js", "app/javascript/dashboard/routes/dashboard/settings/reports/constants.js", "app/javascript/dashboard/store/storeFactory.js", "app/javascript/dashboard/i18n/index.js", "app/javascript/widget/i18n/index.js", "app/javascript/survey/i18n/index.js", "app/javascript/shared/constants/locales.js", "app/javascript/dashboard/helper/specs/macrosFixtures.js", "app/javascript/dashboard/routes/dashboard/settings/macros/constants.js", "**/fixtures/**", "**/*/fixtures.js",
+  "**/vendor/**", "spec/", "**/specs/**/**", "**/spec/**/**", "db/*", "bin/**/*", "db/**/*", "config/**/*", "public/**/*", "vendor/**/*", "node_modules/**/*", "lib/tasks/auto_annotate_models.rake", "app/test-matchers.js", "docs/*", "**/*.md", "**/*.yml", "app/javascript/dashboard/i18n/locale", "**/*.stories.js", "stories/", "app/javascript/dashboard/components/widgets/conversation/advancedFilterItems/index.js", "app/javascript/shared/constants/countries.js", "app/javascript/dashboard/components/widgets/conversation/advancedFilterItems/languages.js", "app/javascript/dashboard/routes/dashboard/contacts/contactFilterItems/index.js", "app/javascript/dashboard/routes/dashboard/settings/automation/constants.js", "app/javascript/dashboard/components/widgets/FilterInput/FilterOperatorTypes.js", "app/javascript/dashboard/routes/dashboard/settings/reports/constants.js", "app/javascript/dashboard/store/captain/storeFactory.js", "app/javascript/dashboard/i18n/index.js", "app/javascript/widget/i18n/index.js", "app/javascript/survey/i18n/index.js", "app/javascript/shared/constants/locales.js", "app/javascript/dashboard/helper/specs/macrosFixtures.js", "app/javascript/dashboard/routes/dashboard/settings/macros/constants.js", "**/fixtures/**", "**/*/fixtures.js",
 ]

 test_patterns = [
@@ -7,8 +7,6 @@ plugins:
 require:
  - ./rubocop/use_from_email.rb
  - ./rubocop/custom_cop_location.rb
-  - ./rubocop/attachment_download.rb
-  - ./rubocop/one_class_per_file.rb

 Layout/LineLength:
  Max: 150
@@ -25,7 +23,7 @@ Metrics/MethodLength:
    - 'enterprise/lib/captain/agent.rb'

 RSpec/ExampleLength:
-  Max: 50
+  Max: 25

 Style/Documentation:
  Enabled: false
@@ -42,12 +40,6 @@ Style/SymbolArray:
 Style/OpenStructUse:
  Enabled: false

-Chatwoot/AttachmentDownload:
-  Enabled: true
-  Exclude:
-    - 'spec/**/*'
-    - 'test/**/*'
-
 Style/OptionalBooleanParameter:
  Exclude:
    - 'app/services/email_templates/db_resolver_service.rb'
@@ -95,7 +87,7 @@ Metrics/ModuleLength:
 Rails/HelperInstanceVariable:
  Exclude:
    - enterprise/app/helpers/captain/chat_helper.rb
-    - enterprise/app/helpers/captain/chat_response_helper.rb
+
 Rails/ApplicationController:
  Exclude:
    - 'app/controllers/api/v1/widget/messages_controller.rb'
@@ -213,9 +205,6 @@ UseFromEmail:
 CustomCopLocation:
  Enabled: true

-Style/OneClassPerFile:
-  Enabled: true
-
 AllCops:
  NewCops: enable
  Exclude:
@@ -347,4 +336,4 @@ FactoryBot/RedundantFactoryOption:
  Enabled: false

 FactoryBot/FactoryAssociationWithStrategy:
-  Enabled: false
+  Enabled: false
@@ -4,20 +4,12 @@

 - **Setup**: `bundle install && pnpm install`
 - **Run Dev**: `pnpm dev` or `overmind start -f ./Procfile.dev`
- **Seed Local Test Data**: `bundle exec rails db:seed` (quickly populates minimal data for standard feature verification)
- **Seed Search Test Data**: `bundle exec rails search:setup_test_data` (bulk fixture generation for search/performance/manual load scenarios)
- **Seed Account Sample Data (richer test data)**: `Seeders::AccountSeeder` is available as an internal utility and is exposed through Super Admin `Accounts#seed`, but can be used directly in dev workflows too:
-  - UI path: Super Admin → Accounts → Seed (enqueues `Internal::SeedAccountJob`).
-  - CLI path: `bundle exec rails runner "Internal::SeedAccountJob.perform_now(Account.find(<id>))"` (or call `Seeders::AccountSeeder.new(account: Account.find(<id>)).perform!` directly).
 - **Lint JS/Vue**: `pnpm eslint` / `pnpm eslint:fix`
 - **Lint Ruby**: `bundle exec rubocop -a`
 - **Test JS**: `pnpm test` or `pnpm test:watch`
 - **Test Ruby**: `bundle exec rspec spec/path/to/file_spec.rb`
 - **Single Test**: `bundle exec rspec spec/path/to/file_spec.rb:LINE_NUMBER`
 - **Run Project**: `overmind start -f Procfile.dev`
- **Ruby Version**: Manage Ruby via `rbenv` and install the version listed in `.ruby-version` (e.g., `rbenv install $(cat .ruby-version)`)
- **rbenv setup**: Before running any `bundle` or `rspec` commands, init rbenv in your shell (`eval "$(rbenv init -)"`) so the correct Ruby/Bundler versions are used
- Always prefer `bundle exec` for Ruby CLI tasks (rspec, rake, rubocop, etc.)

 ## Code Style

@@ -45,38 +37,13 @@

 - MVP focus: Least code change, happy-path only
 - No unnecessary defensive programming
- Ship the happy path first: limit guards/fallbacks to what production has proven necessary, then iterate
- Prefer minimal, readable code over elaborate abstractions; clarity beats cleverness
 - Break down complex tasks into small, testable units
 - Iterate after confirmation
 - Avoid writing specs unless explicitly asked
 - Remove dead/unreachable/unused code
 - Don’t write multiple versions or backups for the same logic — pick the best approach and implement it
- Prefer `with_modified_env` (from spec helpers) over stubbing `ENV` directly in specs
- Specs in parallel/reloading environments: prefer comparing `error.class.name` over constant class equality when asserting raised errors
-
-## Codex Worktree Workflow
-
- Use a separate git worktree + branch per task to keep changes isolated.
- Keep Codex-specific local setup under `.codex/` and use `Procfile.worktree` for worktree process orchestration.
- The setup workflow in `.codex/environments/environment.toml` should dynamically generate per-worktree DB/port values (Rails, Vite, Redis DB index) to avoid collisions.
- Start each worktree with its own Overmind socket/title so multiple instances can run at the same time.
-
-## Commit Messages
-
- Prefer Conventional Commits: `type(scope): subject` (scope optional)
- Example: `feat(auth): add user authentication`
 - Don't reference Claude in commit messages

-## PR Description Format
-
- Start with a short, user-facing paragraph describing the product change.
- Add a `Closes` section with relevant issue links (GitHub, Linear, etc.).
- For feature PRs, add `How to test` from a product/UX standpoint.
- For bugfix PRs, use `How to reproduce` when helpful.
- Optionally add a `What changed` section for implementation highlights.
- Do not add a `How this was tested` section listing specs/commands.
-
 ## Project-Specific

 - **Translations**:
@@ -106,8 +73,3 @@ Practical checklist for any change impacting core logic or public APIs
 - Keep request/response contracts stable across OSS and Enterprise; update both sets of routes/controllers when introducing new APIs.
 - When renaming/moving shared code, mirror the change in `enterprise/` to prevent drift.
 - Tests: Add Enterprise-specific specs under `spec/enterprise`, mirroring OSS spec layout where applicable.
- When modifying existing OSS features for Enterprise-only behavior, add an Enterprise module (via `prepend_mod_with`/`include_mod_with`) instead of editing OSS files directly—especially for policies, controllers, and services. For Enterprise-exclusive features, place code directly under `enterprise/`.
-
-## Branding / White-labeling note
-
- For user-facing strings that currently contain "Chatwoot" but should adapt to branded/self-hosted installs, prefer applying `replaceInstallationName` from `shared/composables/useBranding` in the UI layer (for example tooltip and suggestion labels) instead of adding hardcoded brand-specific copy.
@@ -21,7 +21,6 @@ gem 'telephone_number'
 gem 'time_diff'
 gem 'tzinfo-data'
 gem 'valid_email2'
-gem 'email-provider-info'
 # compress javascript config.assets.js_compressor
 gem 'uglifier'
 ##-- used for single column multiple binary flags in notification settings/feature flagging --##
@@ -40,8 +39,6 @@ gem 'json_refs'
 gem 'rack-attack', '>= 6.7.0'
 # a utility tool for streaming, flexible and safe downloading of remote files
 gem 'down'
-# SSRF-safe URL fetching
-gem 'ssrf_filter', '~> 1.5'
 # authentication type to fetch and send mail over oauth2.0
 gem 'gmail_xoauth'
 # Lock net-smtp to 0.3.4 to avoid issues with gmail_xoauth2
@@ -57,9 +54,6 @@ gem 'azure-storage-blob', git: 'https://github.com/chatwoot/azure-storage-ruby',
 gem 'google-cloud-storage', '>= 1.48.0', require: false
 gem 'image_processing'

-##-- for actionmailbox --##
-gem 'aws-actionmailbox-ses', '~> 0'
-
 ##-- gems for database --#
 gem 'groupdate'
 gem 'pg'
@@ -164,7 +158,7 @@ gem 'working_hours'
 gem 'pg_search'

 # Subscriptions, Billing
-gem 'stripe', '~> 18.0'
+gem 'stripe'

 ## - helper gems --##
 ## to populate db with sample data
@@ -193,18 +187,11 @@ gem 'reverse_markdown'

 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents', '>= 0.9.1'
+gem 'ai-agents', '>= 0.4.3'

 # TODO: Move this gem as a dependency of ai-agents
-gem 'ruby_llm', '>= 1.8.2'
 gem 'ruby_llm-schema'

-gem 'cld3', '~> 3.7'
-
-# OpenTelemetry for LLM observability
-gem 'opentelemetry-sdk'
-gem 'opentelemetry-exporter-otlp'
-
 gem 'shopify_api'

 ### Gems required only in specific deployment environments ###
@@ -219,7 +206,7 @@ group :production do
 end

 group :development do
-  gem 'annotaterb'
+  gem 'annotate'
  gem 'bullet'
  gem 'letter_opener'
  gem 'scss_lint', require: false
@@ -270,7 +257,6 @@ group :development, :test do
  gem 'seed_dump'
  gem 'shoulda-matchers'
  gem 'simplecov', '>= 0.21', require: false
-  gem 'skooma'
  gem 'spring'
  gem 'spring-watcher-listen'
 end
@@ -126,47 +126,37 @@ GEM
      jbuilder (~> 2)
      rails (>= 4.2, < 7.2)
      selectize-rails (~> 0.6)
-    ai-agents (0.9.1)
-      ruby_llm (~> 1.9.1)
-    annotaterb (4.20.0)
-      activerecord (>= 6.0.0)
-      activesupport (>= 6.0.0)
+    ai-agents (0.4.3)
+      ruby_llm (~> 1.3)
+    annotate (3.2.0)
+      activerecord (>= 3.2, < 8.0)
+      rake (>= 10.4, < 14.0)
    ast (2.4.3)
    attr_extras (7.1.0)
    audited (5.4.1)
      activerecord (>= 5.0, < 7.7)
      activesupport (>= 5.0, < 7.7)
-    aws-actionmailbox-ses (0.1.0)
-      actionmailbox (>= 7.1.0)
-      aws-sdk-s3 (~> 1, >= 1.123.0)
-      aws-sdk-sns (~> 1, >= 1.61.0)
-    aws-eventstream (1.4.0)
-    aws-partitions (1.1198.0)
-    aws-sdk-core (3.240.0)
-      aws-eventstream (~> 1, >= 1.3.0)
-      aws-partitions (~> 1, >= 1.992.0)
-      aws-sigv4 (~> 1.9)
-      base64
-      bigdecimal
+    aws-eventstream (1.2.0)
+    aws-partitions (1.760.0)
+    aws-sdk-core (3.171.1)
+      aws-eventstream (~> 1, >= 1.0.2)
+      aws-partitions (~> 1, >= 1.651.0)
+      aws-sigv4 (~> 1.5)
      jmespath (~> 1, >= 1.6.1)
-      logger
-    aws-sdk-kms (1.118.0)
-      aws-sdk-core (~> 3, >= 3.239.1)
-      aws-sigv4 (~> 1.5)
-    aws-sdk-s3 (1.208.0)
-      aws-sdk-core (~> 3, >= 3.234.0)
-      aws-sdk-kms (~> 1)
-      aws-sigv4 (~> 1.5)
-    aws-sdk-sns (1.70.0)
-      aws-sdk-core (~> 3, >= 3.188.0)
+    aws-sdk-kms (1.64.0)
+      aws-sdk-core (~> 3, >= 3.165.0)
      aws-sigv4 (~> 1.1)
-    aws-sigv4 (1.12.1)
+    aws-sdk-s3 (1.122.0)
+      aws-sdk-core (~> 3, >= 3.165.0)
+      aws-sdk-kms (~> 1)
+      aws-sigv4 (~> 1.4)
+    aws-sigv4 (1.5.2)
      aws-eventstream (~> 1, >= 1.0.2)
    barnes (0.0.9)
      multi_json (~> 1)
      statsd-ruby (~> 1.1)
    base64 (0.3.0)
-    bcrypt (3.1.22)
+    bcrypt (3.1.20)
    benchmark (0.4.1)
    bigdecimal (3.2.2)
    bindex (0.8.1)
@@ -186,12 +176,11 @@ GEM
    byebug (11.1.3)
    childprocess (5.1.0)
      logger (~> 1.5)
-    cld3 (3.7.0)
    climate_control (1.2.0)
    coderay (1.1.3)
    commonmarker (0.23.10)
    concurrent-ruby (1.3.5)
-    connection_pool (2.5.5)
+    connection_pool (2.5.3)
    crack (1.0.0)
      bigdecimal
      rexml
@@ -281,7 +270,6 @@ GEM
      concurrent-ruby (~> 1.0)
      http (>= 3.0)
      ruby2_keywords
-    email-provider-info (0.0.1)
    email_reply_trimmer (0.1.13)
    erubi (1.13.0)
    et-orbi (1.2.11)
@@ -298,7 +286,7 @@ GEM
      railties (>= 5.0.0)
    faker (3.2.0)
      i18n (>= 1.8.11, < 2)
-    faraday (2.14.1)
+    faraday (2.13.1)
      faraday-net_http (>= 2.0, < 3.5)
      json
      logger
@@ -309,12 +297,12 @@ GEM
      hashie
    faraday-multipart (1.0.4)
      multipart-post (~> 2)
-    faraday-net_http (3.4.2)
-      net-http (~> 0.5)
+    faraday-net_http (3.4.0)
+      net-http (>= 0.5.0)
    faraday-net_http_persistent (2.1.0)
      faraday (~> 2.5)
      net-http-persistent (~> 4.0)
-    faraday-retry (2.4.0)
+    faraday-retry (2.2.1)
      faraday (~> 2.0)
    faraday_middleware-aws-sigv4 (1.0.1)
      aws-sigv4 (~> 1.0)
@@ -442,8 +430,7 @@ GEM
    http-cookie (1.0.5)
      domain_name (~> 0.5)
    http-form_data (2.3.0)
-    httparty (0.24.0)
-      csv
+    httparty (0.21.0)
      mini_mime (>= 1.0.0)
      multi_xml (>= 0.5.2)
    httpclient (2.8.3)
@@ -465,7 +452,7 @@ GEM
      rails-dom-testing (>= 1, < 3)
      railties (>= 4.2.0)
      thor (>= 0.14, < 2.0)
-    json (2.19.2)
+    json (2.13.2)
    json_refs (0.1.8)
      hana
    json_schemer (0.2.24)
@@ -473,12 +460,6 @@ GEM
      hana (~> 1.3)
      regexp_parser (~> 2.0)
      uri_template (~> 0.7)
-    json_skooma (0.2.5)
-      bigdecimal
-      hana (~> 1.3)
-      regexp_parser (~> 2.0)
-      uri-idna (~> 0.2)
-      zeitwerk (~> 2.6)
    judoscale-rails (1.8.2)
      judoscale-ruby (= 1.8.2)
      railties
@@ -546,11 +527,11 @@ GEM
      net-imap
      net-pop
      net-smtp
-    marcel (1.1.0)
+    marcel (1.0.4)
    maxminddb (0.1.22)
-    meta_request (0.8.5)
+    meta_request (0.8.3)
      rack-contrib (>= 1.1, < 3)
-      railties (>= 3.0.0, < 9)
+      railties (>= 3.0.0, < 8)
    method_source (1.1.0)
    mime-types (3.4.1)
      mime-types-data (~> 3.2015)
@@ -563,14 +544,13 @@ GEM
      ruby2_keywords
    msgpack (1.8.0)
    multi_json (1.15.0)
-    multi_xml (0.8.0)
-      bigdecimal (>= 3.1, < 5)
-    multipart-post (2.4.1)
+    multi_xml (0.6.0)
+    multipart-post (2.3.0)
    mutex_m (0.3.0)
    neighbor (0.2.3)
      activerecord (>= 5.2)
-    net-http (0.9.1)
-      uri (>= 0.11.1)
+    net-http (0.6.0)
+      uri
    net-http-persistent (4.0.2)
      connection_pool (~> 2.2)
    net-imap (0.4.20)
@@ -589,14 +569,14 @@ GEM
    newrelic_rpm (9.6.0)
      base64
    nio4r (2.7.3)
-    nokogiri (1.19.1)
+    nokogiri (1.18.9)
      mini_portile2 (~> 2.8.2)
      racc (~> 1.4)
-    nokogiri (1.19.1-arm64-darwin)
+    nokogiri (1.18.9-arm64-darwin)
      racc (~> 1.4)
-    nokogiri (1.19.1-x86_64-darwin)
+    nokogiri (1.18.9-x86_64-darwin)
      racc (~> 1.4)
-    nokogiri (1.19.1-x86_64-linux-gnu)
+    nokogiri (1.18.9-x86_64-linux-gnu)
      racc (~> 1.4)
    oauth (1.1.0)
      oauth-tty (~> 1.0, >= 1.0.1)
@@ -614,7 +594,7 @@ GEM
    oj (3.16.10)
      bigdecimal (>= 3.0)
      ostruct (>= 0.2)
-    omniauth (2.1.4)
+    omniauth (2.1.3)
      hashie (>= 3.4.6)
      logger
      rack (>= 2.2.3)
@@ -637,25 +617,6 @@ GEM
      faraday (>= 1.0, < 3)
      multi_json (>= 1.0)
    openssl (3.2.0)
-    opentelemetry-api (1.7.0)
-    opentelemetry-common (0.23.0)
-      opentelemetry-api (~> 1.0)
-    opentelemetry-exporter-otlp (0.31.1)
-      google-protobuf (>= 3.18)
-      googleapis-common-protos-types (~> 1.3)
-      opentelemetry-api (~> 1.1)
-      opentelemetry-common (~> 0.20)
-      opentelemetry-sdk (~> 1.10)
-      opentelemetry-semantic_conventions
-    opentelemetry-registry (0.4.0)
-      opentelemetry-api (~> 1.1)
-    opentelemetry-sdk (1.10.0)
-      opentelemetry-api (~> 1.1)
-      opentelemetry-common (~> 0.20)
-      opentelemetry-registry (~> 0.2)
-      opentelemetry-semantic_conventions
-    opentelemetry-semantic_conventions (1.36.0)
-      opentelemetry-api (~> 1.0)
    orm_adapter (0.5.0)
    os (1.1.4)
    ostruct (0.6.1)
@@ -683,7 +644,7 @@ GEM
      activesupport (>= 3.0.0)
    raabro (1.4.0)
    racc (1.8.1)
-    rack (3.2.5)
+    rack (3.2.0)
    rack-attack (6.7.0)
      rack (>= 1.0, < 4)
    rack-contrib (2.5.0)
@@ -692,7 +653,7 @@ GEM
      rack (>= 2.0.0)
    rack-mini-profiler (3.2.0)
      rack (>= 1.2.0)
-    rack-protection (4.2.1)
+    rack-protection (4.1.1)
      base64 (>= 0.1.0)
      logger (>= 1.6.0)
      rack (>= 3.0.0, < 4)
@@ -742,7 +703,7 @@ GEM
      ffi (~> 1.0)
    redis (5.0.6)
      redis-client (>= 0.9.0)
-    redis-client (0.26.4)
+    redis-client (0.22.2)
      connection_pool
    redis-namespace (1.10.0)
      redis (>= 4)
@@ -831,7 +792,7 @@ GEM
    ruby2ruby (2.5.0)
      ruby_parser (~> 3.1)
      sexp_processor (~> 4.6)
-    ruby_llm (1.9.2)
+    ruby_llm (1.5.1)
      base64
      event_stream_parser (~> 1)
      faraday (>= 1.10.0)
@@ -839,9 +800,8 @@ GEM
      faraday-net_http (>= 1)
      faraday-retry (>= 1)
      marcel (~> 1.0)
-      ruby_llm-schema (~> 0.2.1)
      zeitwerk (~> 2)
-    ruby_llm-schema (0.2.5)
+    ruby_llm-schema (0.1.0)
    ruby_parser (3.20.0)
      sexp_processor (~> 4.16)
    sass (3.7.4)
@@ -916,9 +876,6 @@ GEM
      simplecov_json_formatter (~> 0.1)
    simplecov-html (0.13.2)
    simplecov_json_formatter (0.1.4)
-    skooma (0.3.7)
-      json_skooma (~> 0.2.5)
-      zeitwerk (~> 2.6)
    slack-ruby-client (2.7.0)
      faraday (>= 2.0.1)
      faraday-mashify
@@ -942,10 +899,9 @@ GEM
      activesupport (>= 5.2)
      sprockets (>= 3.0.0)
    squasher (0.7.2)
-    ssrf_filter (1.5.0)
    stackprof (0.2.25)
    statsd-ruby (1.5.0)
-    stripe (18.0.1)
+    stripe (8.5.0)
    telephone_number (1.4.20)
    test-prof (1.2.1)
    thor (1.4.0)
@@ -979,8 +935,7 @@ GEM
      unicode-emoji (~> 4.0, >= 4.0.4)
    unicode-emoji (4.0.4)
    uniform_notifier (1.17.0)
-    uri (1.1.1)
-    uri-idna (0.3.1)
+    uri (1.0.3)
    uri_template (0.7.0)
    valid_email2 (5.2.6)
      activemodel (>= 3.2)
@@ -1015,7 +970,7 @@ GEM
    working_hours (1.4.1)
      activesupport (>= 3.2)
      tzinfo
-    zeitwerk (2.7.4)
+    zeitwerk (2.6.17)

 PLATFORMS
  arm64-darwin-20
@@ -1035,11 +990,10 @@ DEPENDENCIES
  administrate (>= 0.20.1)
  administrate-field-active_storage (>= 1.0.3)
  administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents (>= 0.9.1)
-  annotaterb
+  ai-agents (>= 0.4.3)
+  annotate
  attr_extras
  audited (~> 5.4, >= 5.4.1)
-  aws-actionmailbox-ses (~> 0)
  aws-sdk-s3
  azure-storage-blob!
  barnes
@@ -1049,7 +1003,6 @@ DEPENDENCIES
  bullet
  bundle-audit
  byebug
-  cld3 (~> 3.7)
  climate_control
  commonmarker
  csv-safe
@@ -1063,7 +1016,6 @@ DEPENDENCIES
  dotenv-rails (>= 3.0.0)
  down
  elastic-apm
-  email-provider-info
  email_reply_trimmer
  facebook-messenger
  factory_bot_rails (>= 6.4.3)
@@ -1111,8 +1063,6 @@ DEPENDENCIES
  omniauth-rails_csrf_protection (~> 1.0, >= 1.0.2)
  omniauth-saml
  opensearch-ruby
-  opentelemetry-exporter-otlp
-  opentelemetry-sdk
  pg
  pg_search
  pgvector
@@ -1138,7 +1088,6 @@ DEPENDENCIES
  rubocop-rails
  rubocop-rspec
  ruby-openai
-  ruby_llm (>= 1.8.2)
  ruby_llm-schema
  scout_apm
  scss_lint
@@ -1154,14 +1103,12 @@ DEPENDENCIES
  sidekiq_alive
  simplecov (>= 0.21)
  simplecov_json_formatter
-  skooma
  slack-ruby-client (~> 2.7.0)
  spring
  spring-watcher-listen
  squasher
-  ssrf_filter (~> 1.5)
  stackprof
-  stripe (~> 18.0)
+  stripe
  telephone_number
  test-prof
  tidewave
@@ -40,12 +40,8 @@ run:
 	fi

 force_run:
-	@echo "Cleaning up Overmind processes..."
-	@lsof -ti:3036 2>/dev/null | xargs kill -9 2>/dev/null || true
-	@lsof -ti:3000 2>/dev/null | xargs kill -9 2>/dev/null || true
-	@rm -f ./.overmind.sock
-	@rm -f tmp/pids/*.pid
-	@echo "Cleanup complete"
+	rm -f ./.overmind.sock
+	rm -f tmp/pids/*.pid
 	overmind start -f Procfile.dev

 force_run_tunnel:
@@ -8,6 +8,7 @@ ___
 The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

 <p>
+  <a href="https://codeclimate.com/github/chatwoot/chatwoot/maintainability"><img src="https://api.codeclimate.com/v1/badges/e6e3f66332c91e5a4c0c/maintainability" alt="Maintainability"></a>
  <img src="https://img.shields.io/circleci/build/github/chatwoot/chatwoot" alt="CircleCI Badge">
    <a href="https://hub.docker.com/r/chatwoot/chatwoot/"><img src="https://img.shields.io/docker/pulls/chatwoot/chatwoot" alt="Docker Pull Badge"></a>
  <a href="https://hub.docker.com/r/chatwoot/chatwoot/"><img src="https://img.shields.io/docker/cloud/build/chatwoot/chatwoot" alt="Docker Build Badge"></a>
@@ -136,4 +137,4 @@ Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contri
 <a href="https://github.com/chatwoot/chatwoot/graphs/contributors"><img src="https://opencollective.com/chatwoot/contributors.svg?width=890&button=false" /></a>


-*Chatwoot* &copy; 2017-2026, Chatwoot Inc - Released under the MIT License.
+*Chatwoot* &copy; 2017-2025, Chatwoot Inc - Released under the MIT License.
@@ -1 +1 @@
-4.12.1
+4.4.0
@@ -1 +1 @@
-3.5.0
+3.4.3
@@ -36,10 +36,6 @@
    "REDIS_OPENSSL_VERIFY_MODE":{
      "description": "OpenSSL verification mode for Redis connections. ref https://help.heroku.com/HC0F8CUS/redis-connection-issues",
      "value": "none"
-    },
-    "NODE_OPTIONS": {
-      "description": "Increase V8 heap for Vite build to avoid OOM",
-      "value": "--max-old-space-size=4096"
    }
  },
  "formation": {
@@ -104,7 +104,7 @@ class ContactIdentifyAction
    # blank identifier or email will throw unique index error
    # TODO: replace reject { |_k, v| v.blank? } with compact_blank when rails is upgraded
    @contact.discard_invalid_attrs if discard_invalid_attrs
-    @contact.save! if @contact.changed?
+    @contact.save!
    enqueue_avatar_job
  end

@@ -103,5 +103,3 @@ class ContactInboxBuilder
    @inbox.email? || @inbox.sms? || @inbox.twilio? || @inbox.whatsapp?
  end
 end
-
-ContactInboxBuilder.prepend_mod_with('ContactInboxBuilder')
@@ -1,6 +1,4 @@
 class Email::BaseBuilder
-  include EmailAddressParseable
-
  pattr_initialize [:inbox!]

  private
@@ -49,4 +47,8 @@ class Email::BaseBuilder
    # can save it in the format "Name <email@domain.com>"
    parse_email(account.support_email)
  end
+
+  def parse_email(email_string)
+    Mail::Address.new(email_string).address
+  end
 end
@@ -105,19 +105,15 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
  end

  def message_params
-    content_attributes = {
-      in_reply_to_external_id: response.in_reply_to_external_id
-    }
-    content_attributes[:external_echo] = true if @outgoing_echo
-
    {
      account_id: conversation.account_id,
      inbox_id: conversation.inbox_id,
      message_type: @message_type,
-      status: @outgoing_echo ? :delivered : :sent,
      content: response.content,
      source_id: response.identifier,
-      content_attributes: content_attributes,
+      content_attributes: {
+        in_reply_to_external_id: response.in_reply_to_external_id
+      },
      sender: @outgoing_echo ? nil : @contact_inbox.contact
    }
  end
@@ -112,25 +112,6 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
    return if story_reply_attributes.blank?

    @message.save_story_info(story_reply_attributes)
-    create_story_reply_attachment(story_reply_attributes['url'])
-  end
-
-  def create_story_reply_attachment(story_url)
-    return if story_url.blank?
-
-    attachment = @message.attachments.new(
-      file_type: :ig_story,
-      account_id: @message.account_id,
-      external_url: story_url
-    )
-    attachment.save!
-    begin
-      attach_file(attachment, story_url)
-    rescue Down::Error, StandardError => e
-      Rails.logger.warn "Failed to download Instagram story attachment: #{e.message}"
-    end
-    @message.content_attributes[:image_type] = 'ig_story_reply'
-    @message.save!
  end

  def build_conversation
@@ -158,7 +139,6 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
      account_id: conversation.account_id,
      inbox_id: conversation.inbox_id,
      message_type: message_type,
-      status: @outgoing_echo ? :delivered : :sent,
      source_id: message_identifier,
      content: message_content,
      sender: @outgoing_echo ? nil : contact,
@@ -167,7 +147,6 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
      }
    }

-    params[:content_attributes][:external_echo] = true if @outgoing_echo
    params[:content_attributes][:is_unsupported] = true if message_is_unsupported?
    params
  end
@@ -1,8 +1,5 @@
 class Messages::MessageBuilder
  include ::FileTypeHelper
-  include ::EmailHelper
-  include ::DataHelper
-
  attr_reader :message

  def initialize(user, conversation, params)
@@ -10,7 +7,6 @@ class Messages::MessageBuilder
    @private = params[:private] || false
    @conversation = conversation
    @user = user
-    @account = conversation.account
    @message_type = params[:message_type] || 'outgoing'
    @attachments = params[:attachments]
    @automation_rule = content_attributes&.dig(:automation_rule_id)
@@ -24,9 +20,6 @@ class Messages::MessageBuilder
    @message = @conversation.messages.build(message_params)
    process_attachments
    process_emails
-    # When the message has no quoted content, it will just be rendered as a regular message
-    # The frontend is equipped to handle this case
-    process_email_content
    @message.save!
    @message
  end
@@ -41,12 +34,30 @@ class Messages::MessageBuilder
    params = convert_to_hash(@params)
    content_attributes = params.fetch(:content_attributes, {})

-    return safe_parse_json(content_attributes) if content_attributes.is_a?(String)
+    return parse_json(content_attributes) if content_attributes.is_a?(String)
    return content_attributes if content_attributes.is_a?(Hash)

    {}
  end

+  # Converts the given object to a hash.
+  # If it's an instance of ActionController::Parameters, converts it to an unsafe hash.
+  # Otherwise, returns the object as-is.
+  def convert_to_hash(obj)
+    return obj.to_unsafe_h if obj.instance_of?(ActionController::Parameters)
+
+    obj
+  end
+
+  # Attempts to parse a string as JSON.
+  # If successful, returns the parsed hash with symbolized names.
+  # If unsuccessful, returns nil.
+  def parse_json(content)
+    JSON.parse(content, symbolize_names: true)
+  rescue JSON::ParserError
+    {}
+  end
+
  def process_attachments
    return if @attachments.blank?

@@ -81,20 +92,18 @@ class Messages::MessageBuilder
    @message.content_attributes[:to_emails] = to_emails
  end

-  def process_email_content
-    return unless should_process_email_content?
-
-    @message.content_attributes ||= {}
-    email_attributes = build_email_attributes
-    @message.content_attributes[:email] = email_attributes
-  end
-
  def process_email_string(email_string)
    return [] if email_string.blank?

    email_string.gsub(/\s+/, '').split(',')
  end

+  def validate_email_addresses(all_emails)
+    all_emails&.each do |email|
+      raise StandardError, 'Invalid email address' unless email.match?(URI::MailTo::EMAIL_REGEXP)
+    end
+  end
+
  def message_type
    if @conversation.inbox.channel_type != 'Channel::Api' && @message_type == 'incoming'
      raise StandardError, 'Incoming messages are only allowed in Api inboxes'
@@ -138,90 +147,10 @@ class Messages::MessageBuilder
      private: @private,
      sender: sender,
      content_type: @params[:content_type],
-      content_attributes: content_attributes.presence,
      items: @items,
      in_reply_to: @in_reply_to,
      echo_id: @params[:echo_id],
      source_id: @params[:source_id]
    }.merge(external_created_at).merge(automation_rule_id).merge(campaign_id).merge(template_params)
  end
-
-  def email_inbox?
-    @conversation.inbox&.inbox_type == 'Email'
-  end
-
-  def should_process_email_content?
-    email_inbox? && !@private && @message.content.present?
-  end
-
-  def build_email_attributes
-    email_attributes = ensure_indifferent_access(@message.content_attributes[:email] || {})
-    normalized_content = normalize_email_body(@message.content)
-
-    # Process liquid templates in normalized content with code block protection
-    processed_content = process_liquid_in_email_body(normalized_content)
-
-    # Use custom HTML content if provided, otherwise generate from message content
-    email_attributes[:html_content] = if custom_email_content_provided?
-                                        build_custom_html_content
-                                      else
-                                        build_html_content(processed_content)
-                                      end
-
-    email_attributes[:text_content] = build_text_content(processed_content)
-    email_attributes
-  end
-
-  def build_html_content(normalized_content)
-    html_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :html_content) || {})
-    rendered_html = render_email_html(normalized_content)
-    html_content[:full] = rendered_html
-    html_content[:reply] = rendered_html
-    html_content
-  end
-
-  def build_text_content(normalized_content)
-    text_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :text_content) || {})
-    text_content[:full] = normalized_content
-    text_content[:reply] = normalized_content
-    text_content
-  end
-
-  def custom_email_content_provided?
-    @params[:email_html_content].present?
-  end
-
-  def build_custom_html_content
-    html_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :html_content) || {})
-
-    html_content[:full] = @params[:email_html_content]
-    html_content[:reply] = @params[:email_html_content]
-
-    html_content
-  end
-
-  # Liquid processing methods for email content
-  def process_liquid_in_email_body(content)
-    return content if content.blank?
-    return content unless should_process_liquid?
-
-    # Protect code blocks from liquid processing
-    modified_content = modified_liquid_content(content)
-    template = Liquid::Template.parse(modified_content)
-    template.render(drops_with_sender)
-  rescue Liquid::Error
-    content
-  end
-
-  def should_process_liquid?
-    @message_type == 'outgoing' || @message_type == 'template'
-  end
-
-  def drops_with_sender
-    message_drops(@conversation).merge({
-                                         'agent' => UserDrop.new(sender)
-                                       })
-  end
 end
-
-Messages::MessageBuilder.prepend_mod_with('Messages::MessageBuilder')
@@ -2,20 +2,13 @@ class Messages::Messenger::MessageBuilder
  include ::FileTypeHelper

  def process_attachment(attachment)
-    # This check handles very rare case if there are multiple files to attach with only one unsupported file
+    # This check handles very rare case if there are multiple files to attach with only one usupported file
    return if unsupported_file_type?(attachment['type'])

-    params = attachment_params(attachment)
-    attachment_obj = @message.attachments.new(params.except(:remote_file_url))
+    attachment_obj = @message.attachments.new(attachment_params(attachment).except(:remote_file_url))
    attachment_obj.save!
-    if facebook_reel?(attachment)
-      update_facebook_reel_content(attachment)
-    elsif params[:remote_file_url]
-      attach_file(attachment_obj, params[:remote_file_url])
-    end
+    attach_file(attachment_obj, attachment_params(attachment)[:remote_file_url]) if attachment_params(attachment)[:remote_file_url]
    fetch_story_link(attachment_obj) if attachment_obj.file_type == 'story_mention'
-    fetch_ig_story_link(attachment_obj) if attachment_obj.file_type == 'ig_story'
-    fetch_ig_post_link(attachment_obj) if attachment_obj.file_type == 'ig_post'
    update_attachment_file_type(attachment_obj)
  end

@@ -31,10 +24,10 @@ class Messages::Messenger::MessageBuilder
  end

  def attachment_params(attachment)
-    file_type = normalize_file_type(attachment['type'])
+    file_type = attachment['type'].to_sym
    params = { file_type: file_type, account_id: @message.account_id }

-    if [:image, :file, :audio, :video, :share, :story_mention, :ig_reel, :ig_post, :ig_story].include? file_type
+    if [:image, :file, :audio, :video, :share, :story_mention, :ig_reel].include? file_type
      params.merge!(file_type_params(attachment))
    elsif file_type == :location
      params.merge!(location_params(attachment))
@@ -46,17 +39,9 @@ class Messages::Messenger::MessageBuilder
  end

  def file_type_params(attachment)
-    # Handle different URL field names for different attachment types
-    url = case attachment['type'].to_sym
-          when :ig_story
-            attachment['payload']['story_media_url']
-          else
-            attachment['payload']['url']
-          end
-
    {
-      external_url: url,
-      remote_file_url: url
+      external_url: attachment['payload']['url'],
+      remote_file_url: attachment['payload']['url']
    }
  end

@@ -83,21 +68,6 @@ class Messages::Messenger::MessageBuilder
    message.save!
  end

-  def fetch_ig_story_link(attachment)
-    message = attachment.message
-    # For ig_story, we don't have the same API call as story_mention, so we'll set it up similarly but with generic content
-    message.content_attributes[:image_type] = 'ig_story'
-    message.content = I18n.t('conversations.messages.instagram_shared_story_content')
-    message.save!
-  end
-
-  def fetch_ig_post_link(attachment)
-    message = attachment.message
-    message.content_attributes[:image_type] = 'ig_post'
-    message.content = I18n.t('conversations.messages.instagram_shared_post_content')
-    message.save!
-  end
-
  # This is a placeholder method to be overridden by child classes
  def get_story_object_from_source_id(_source_id)
    {}
@@ -105,29 +75,7 @@ class Messages::Messenger::MessageBuilder

  private

-  # Facebook may send attachment types that don't directly match our file_type enum.
-  # Map known aliases to their canonical enum values.
-  FACEBOOK_FILE_TYPE_MAP = { reel: :ig_reel }.freeze
-
-  def normalize_file_type(type)
-    sym = type.to_sym
-    FACEBOOK_FILE_TYPE_MAP.fetch(sym, sym)
-  end
-
-  # Facebook sends reel URLs as webpage links (facebook.com/reel/...) rather than
-  # direct video URLs. Downloading these yields HTML, not video content.
-  def facebook_reel?(attachment)
-    attachment['type'].to_sym == :reel
-  end
-
-  def update_facebook_reel_content(attachment)
-    url = attachment.dig('payload', 'url')
-    return if url.blank?
-
-    @message.update!(content: url) if @message.content.blank?
-  end
-
  def unsupported_file_type?(attachment_type)
-    [:template, :unsupported_type, :ephemeral].include? attachment_type.to_sym
+    [:template, :unsupported_type].include? attachment_type.to_sym
  end
 end
@@ -10,28 +10,10 @@ class V2::Reports::BaseSummaryBuilder

  def load_data
    @conversations_count = fetch_conversations_count
-    load_reporting_events_data
-  end
-
-  def load_reporting_events_data
-    # Extract the column name for indexing (e.g., 'conversations.team_id' -> 'team_id')
-    index_key = group_by_key.to_s.split('.').last
-
-    results = reporting_events
-              .select(
-                "#{group_by_key} as #{index_key}",
-                "COUNT(CASE WHEN name = 'conversation_resolved' THEN 1 END) as resolved_count",
-                "AVG(CASE WHEN name = 'conversation_resolved' THEN #{average_value_key} END) as avg_resolution_time",
-                "AVG(CASE WHEN name = 'first_response' THEN #{average_value_key} END) as avg_first_response_time",
-                "AVG(CASE WHEN name = 'reply_time' THEN #{average_value_key} END) as avg_reply_time"
-              )
-              .group(group_by_key)
-              .index_by { |record| record.public_send(index_key) }
-
-    @resolved_count = results.transform_values(&:resolved_count)
-    @avg_resolution_time = results.transform_values(&:avg_resolution_time)
-    @avg_first_response_time = results.transform_values(&:avg_first_response_time)
-    @avg_reply_time = results.transform_values(&:avg_reply_time)
+    @resolved_count = fetch_resolved_count
+    @avg_resolution_time = fetch_average_time('conversation_resolved')
+    @avg_first_response_time = fetch_average_time('first_response')
+    @avg_reply_time = fetch_average_time('reply_time')
  end

  def reporting_events
@@ -42,6 +24,14 @@ class V2::Reports::BaseSummaryBuilder
    # Override this method
  end

+  def fetch_average_time(event_name)
+    get_grouped_average(reporting_events.where(name: event_name))
+  end
+
+  def fetch_resolved_count
+    reporting_events.where(name: 'conversation_resolved').group(group_by_key).count
+  end
+
  def group_by_key
    # Override this method
  end
@@ -50,6 +40,10 @@ class V2::Reports::BaseSummaryBuilder
    # Override this method
  end

+  def get_grouped_average(events)
+    events.group(group_by_key).average(average_value_key)
+  end
+
  def average_value_key
    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
  end
@@ -1,38 +0,0 @@
-class V2::Reports::ChannelSummaryBuilder
-  include DateRangeHelper
-
-  pattr_initialize [:account!, :params!]
-
-  def build
-    conversations_by_channel_and_status.transform_values { |status_counts| build_channel_stats(status_counts) }
-  end
-
-  private
-
-  def conversations_by_channel_and_status
-    account.conversations
-           .joins(:inbox)
-           .where(created_at: range)
-           .group('inboxes.channel_type', 'conversations.status')
-           .count
-           .each_with_object({}) do |((channel_type, status), count), grouped|
-      grouped[channel_type] ||= {}
-      grouped[channel_type][status] = count
-    end
-  end
-
-  def build_channel_stats(status_counts)
-    open_count = status_counts['open'] || 0
-    resolved_count = status_counts['resolved'] || 0
-    pending_count = status_counts['pending'] || 0
-    snoozed_count = status_counts['snoozed'] || 0
-
-    {
-      open: open_count,
-      resolved: resolved_count,
-      pending: pending_count,
-      snoozed: snoozed_count,
-      total: open_count + resolved_count + pending_count + snoozed_count
-    }
-  end
-end
@@ -1,68 +0,0 @@
-class V2::Reports::FirstResponseTimeDistributionBuilder
-  include DateRangeHelper
-
-  attr_reader :account, :params
-
-  def initialize(account:, params:)
-    @account = account
-    @params = params
-  end
-
-  def build
-    build_distribution
-  end
-
-  private
-
-  def build_distribution
-    results = fetch_aggregated_counts
-    map_to_channel_types(results)
-  end
-
-  def fetch_aggregated_counts
-    ReportingEvent
-      .where(account_id: account.id, name: 'first_response')
-      .where(range_condition)
-      .group(:inbox_id)
-      .select(
-        :inbox_id,
-        bucket_case_statements
-      )
-  end
-
-  def bucket_case_statements
-    <<~SQL.squish
-      COUNT(CASE WHEN value < 3600 THEN 1 END) AS bucket_0_1h,
-      COUNT(CASE WHEN value >= 3600 AND value < 14400 THEN 1 END) AS bucket_1_4h,
-      COUNT(CASE WHEN value >= 14400 AND value < 28800 THEN 1 END) AS bucket_4_8h,
-      COUNT(CASE WHEN value >= 28800 AND value < 86400 THEN 1 END) AS bucket_8_24h,
-      COUNT(CASE WHEN value >= 86400 THEN 1 END) AS bucket_24h_plus
-    SQL
-  end
-
-  def range_condition
-    range.present? ? { created_at: range } : {}
-  end
-
-  def inbox_channel_types
-    @inbox_channel_types ||= account.inboxes.pluck(:id, :channel_type).to_h
-  end
-
-  def map_to_channel_types(results)
-    results.each_with_object({}) do |row, hash|
-      channel_type = inbox_channel_types[row.inbox_id]
-      next unless channel_type
-
-      hash[channel_type] ||= empty_buckets
-      hash[channel_type]['0-1h'] += row.bucket_0_1h
-      hash[channel_type]['1-4h'] += row.bucket_1_4h
-      hash[channel_type]['4-8h'] += row.bucket_4_8h
-      hash[channel_type]['8-24h'] += row.bucket_8_24h
-      hash[channel_type]['24h+'] += row.bucket_24h_plus
-    end
-  end
-
-  def empty_buckets
-    { '0-1h' => 0, '1-4h' => 0, '4-8h' => 0, '8-24h' => 0, '24h+' => 0 }
-  end
-end
@@ -1,65 +0,0 @@
-class V2::Reports::InboxLabelMatrixBuilder
-  include DateRangeHelper
-
-  attr_reader :account, :params
-
-  def initialize(account:, params:)
-    @account = account
-    @params = params
-  end
-
-  def build
-    {
-      inboxes: filtered_inboxes.map { |inbox| { id: inbox.id, name: inbox.name } },
-      labels: filtered_labels.map { |label| { id: label.id, title: label.title } },
-      matrix: build_matrix
-    }
-  end
-
-  private
-
-  def filtered_inboxes
-    @filtered_inboxes ||= begin
-      inboxes = account.inboxes
-      inboxes = inboxes.where(id: params[:inbox_ids]) if params[:inbox_ids].present?
-      inboxes.order(:name).to_a
-    end
-  end
-
-  def filtered_labels
-    @filtered_labels ||= begin
-      labels = account.labels
-      labels = labels.where(id: params[:label_ids]) if params[:label_ids].present?
-      labels.order(:title).to_a
-    end
-  end
-
-  def conversation_filter
-    filter = { account_id: account.id }
-    filter[:created_at] = range if range.present?
-    filter[:inbox_id] = params[:inbox_ids] if params[:inbox_ids].present?
-    filter
-  end
-
-  def fetch_grouped_counts
-    label_names = filtered_labels.map(&:title)
-    return {} if label_names.empty?
-
-    ActsAsTaggableOn::Tagging
-      .joins('INNER JOIN conversations ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
-      .where(taggable_type: 'Conversation', context: 'labels', conversations: conversation_filter)
-      .where(tags: { name: label_names })
-      .group('conversations.inbox_id', 'tags.name')
-      .count
-  end
-
-  def build_matrix
-    counts = fetch_grouped_counts
-    filtered_inboxes.map do |inbox|
-      filtered_labels.map do |label|
-        counts[[inbox.id, label.title]] || 0
-      end
-    end
-  end
-end
@@ -13,7 +13,10 @@ class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder

  def load_data
    @conversations_count = fetch_conversations_count
-    load_reporting_events_data
+    @resolved_count = fetch_resolved_count
+    @avg_resolution_time = fetch_average_time('conversation_resolved')
+    @avg_first_response_time = fetch_average_time('first_response')
+    @avg_reply_time = fetch_average_time('reply_time')
  end

  def fetch_conversations_count
@@ -1,79 +0,0 @@
-class V2::Reports::OutgoingMessagesCountBuilder
-  include DateRangeHelper
-  attr_reader :account, :params
-
-  def initialize(account, params)
-    @account = account
-    @params = params
-  end
-
-  def build
-    send("build_by_#{params[:group_by]}")
-  end
-
-  private
-
-  def base_messages
-    account.messages.outgoing.unscope(:order).where(created_at: range)
-  end
-
-  def build_by_agent
-    counts = base_messages
-             .where(sender_type: 'User')
-             .where.not(sender_id: nil)
-             .group(:sender_id)
-             .count
-
-    user_names = account.users.where(id: counts.keys).index_by(&:id)
-
-    counts.map do |user_id, count|
-      user = user_names[user_id]
-      { id: user_id, name: user&.name, outgoing_messages_count: count }
-    end
-  end
-
-  def build_by_team
-    counts = base_messages
-             .joins('INNER JOIN conversations ON messages.conversation_id = conversations.id')
-             .where.not(conversations: { team_id: nil })
-             .group('conversations.team_id')
-             .count
-
-    team_names = account.teams.where(id: counts.keys).index_by(&:id)
-
-    counts.map do |team_id, count|
-      team = team_names[team_id]
-      { id: team_id, name: team&.name, outgoing_messages_count: count }
-    end
-  end
-
-  def build_by_inbox
-    counts = base_messages
-             .group(:inbox_id)
-             .count
-
-    inbox_names = account.inboxes.where(id: counts.keys).index_by(&:id)
-
-    counts.map do |inbox_id, count|
-      inbox = inbox_names[inbox_id]
-      { id: inbox_id, name: inbox&.name, outgoing_messages_count: count }
-    end
-  end
-
-  def build_by_label
-    counts = base_messages
-             .joins('INNER JOIN conversations ON messages.conversation_id = conversations.id')
-             .joins("INNER JOIN taggings ON taggings.taggable_id = conversations.id
-                     AND taggings.taggable_type = 'Conversation' AND taggings.context = 'labels'")
-             .joins('INNER JOIN tags ON tags.id = taggings.tag_id')
-             .group('tags.name')
-             .count
-
-    label_ids = account.labels.where(title: counts.keys).index_by(&:title)
-
-    counts.map do |label_name, count|
-      label = label_ids[label_name]
-      { id: label&.id, name: label_name, outgoing_messages_count: count }
-    end
-  end
-end
@@ -1,74 +0,0 @@
-class YearInReviewBuilder
-  attr_reader :account, :user_id, :year
-
-  def initialize(account:, user_id:, year:)
-    @account = account
-    @user_id = user_id
-    @year = year
-  end
-
-  def build
-    {
-      year: year,
-      total_conversations: total_conversations_count,
-      busiest_day: busiest_day_data,
-      support_personality: support_personality_data
-    }
-  end
-
-  private
-
-  def year_range
-    @year_range ||= begin
-      start_time = Time.zone.local(year, 1, 1).beginning_of_day
-      end_time = Time.zone.local(year, 12, 31).end_of_day
-      start_time..end_time
-    end
-  end
-
-  def total_conversations_count
-    account.conversations
-           .where(assignee_id: user_id, created_at: year_range)
-           .count
-  end
-
-  def busiest_day_data
-    daily_counts = account.conversations
-                          .where(assignee_id: user_id, created_at: year_range)
-                          .group_by_day(:created_at, range: year_range, time_zone: Time.zone)
-                          .count
-
-    return nil if daily_counts.empty?
-
-    busiest_date, count = daily_counts.max_by { |_date, cnt| cnt }
-
-    return nil if count.zero?
-
-    {
-      date: busiest_date.strftime('%b %d'),
-      count: count
-    }
-  end
-
-  def support_personality_data
-    response_time = average_response_time
-
-    return { avg_response_time_seconds: 0 } if response_time.nil?
-
-    {
-      avg_response_time_seconds: response_time.to_i
-    }
-  end
-
-  def average_response_time
-    avg_time = account.reporting_events
-                      .where(
-                        name: 'first_response',
-                        user_id: user_id,
-                        created_at: year_range
-                      )
-                      .average(:value)
-
-    avg_time&.to_f
-  end
-end
@@ -4,7 +4,7 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
  before_action :agent_bot, except: [:index, :create]

  def index
-    @agent_bots = AgentBot.accessible_to(Current.account)
+    @agent_bots = AgentBot.where(account_id: [nil, Current.account.id])
  end

  def show; end
@@ -34,14 +34,10 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
    @agent_bot.reload
  end

-  def reset_secret
-    @agent_bot.reset_secret!
-  end
-
  private

  def agent_bot
-    @agent_bot = AgentBot.accessible_to(Current.account).find(params[:id]) if params[:action] == 'show'
+    @agent_bot = AgentBot.where(account_id: [nil, Current.account.id]).find(params[:id]) if params[:action] == 'show'
    @agent_bot ||= Current.account.agent_bots.find(params[:id])
  end

@@ -22,10 +22,9 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
  def edit; end

  def create
-    params_with_defaults = article_params
-    params_with_defaults[:status] ||= :draft
-    @article = @portal.articles.create!(params_with_defaults)
+    @article = @portal.articles.create!(article_params)
    @article.associate_root_article(article_params[:associated_article_id])
+    @article.draft!
    render json: { error: @article.errors.messages }, status: :unprocessable_entity and return unless @article.valid?
  end

@@ -40,7 +39,7 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
  end

  def reorder
-    Article.update_positions(portal: @portal, positions_hash: params[:positions_hash])
+    Article.update_positions(params[:positions_hash])
    head :ok
  end

@@ -1,6 +1,4 @@
 class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseController
-  include AttachmentConcern
-
  before_action :check_authorization
  before_action :fetch_automation_rule, only: [:show, :update, :destroy, :clone]

@@ -11,32 +9,25 @@ class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseCont
  def show; end

  def create
-    blobs, actions, error = validate_and_prepare_attachments(params[:actions])
-    return render_could_not_create_error(error) if error
-
    @automation_rule = Current.account.automation_rules.new(automation_rules_permit)
-    @automation_rule.actions = actions
+    @automation_rule.actions = params[:actions]
    @automation_rule.conditions = params[:conditions]

-    return render_could_not_create_error(@automation_rule.errors.messages) unless @automation_rule.valid?
+    render json: { error: @automation_rule.errors.messages }, status: :unprocessable_entity and return unless @automation_rule.valid?

    @automation_rule.save!
-    blobs.each { |blob| @automation_rule.files.attach(blob) }
+    process_attachments
+    @automation_rule
  end

  def update
-    blobs, actions, error = validate_and_prepare_attachments(params[:actions], @automation_rule)
-    return render_could_not_create_error(error) if error
-
    ActiveRecord::Base.transaction do
-      @automation_rule.assign_attributes(automation_rules_permit)
-      @automation_rule.actions = actions if params[:actions]
-      @automation_rule.conditions = params[:conditions] if params[:conditions]
-      @automation_rule.save!
-      blobs.each { |blob| @automation_rule.files.attach(blob) }
+      automation_rule_update
+      process_attachments
+
    rescue StandardError => e
      Rails.logger.error e
-      render_could_not_create_error(@automation_rule.errors.messages)
+      render json: { error: @automation_rule.errors.messages }.to_json, status: :unprocessable_entity
    end
  end

@@ -52,11 +43,29 @@ class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseCont
    @automation_rule = new_rule
  end

+  def process_attachments
+    actions = @automation_rule.actions.filter_map { |k, _v| k if k['action_name'] == 'send_attachment' }
+    return if actions.blank?
+
+    actions.each do |action|
+      blob_id = action['action_params']
+      blob = ActiveStorage::Blob.find_by(id: blob_id)
+      @automation_rule.files.attach(blob)
+    end
+  end
+
  private

+  def automation_rule_update
+    @automation_rule.update!(automation_rules_permit)
+    @automation_rule.actions = params[:actions] if params[:actions]
+    @automation_rule.conditions = params[:conditions] if params[:conditions]
+    @automation_rule.save!
+  end
+
  def automation_rules_permit
    params.permit(
-      :name, :description, :event_name, :active,
+      :name, :description, :event_name, :account_id, :active,
      conditions: [:attribute_key, :filter_operator, :query_operator, :custom_attribute_type, { values: [] }],
      actions: [:action_name, { action_params: [] }]
    )
@@ -1,12 +1,13 @@
 class Api::V1::Accounts::BulkActionsController < Api::V1::Accounts::BaseController
+  before_action :type_matches?
+
  def create
-    case normalized_type
-    when 'Conversation'
-      enqueue_conversation_job
-      head :ok
-    when 'Contact'
-      check_authorization_for_contact_action
-      enqueue_contact_job
+    if type_matches?
+      ::BulkActionsJob.perform_later(
+        account: @current_account,
+        user: current_user,
+        params: permitted_params
+      )
      head :ok
    else
      render json: { success: false }, status: :unprocessable_entity
@@ -15,54 +16,11 @@ class Api::V1::Accounts::BulkActionsController < Api::V1::Accounts::BaseControll

  private

-  def normalized_type
-    params[:type].to_s.camelize
+  def type_matches?
+    ['Conversation'].include?(params[:type])
  end

-  def enqueue_conversation_job
-    ::BulkActionsJob.perform_later(
-      account: @current_account,
-      user: current_user,
-      params: conversation_params
-    )
-  end
-
-  def enqueue_contact_job
-    Contacts::BulkActionJob.perform_later(
-      @current_account.id,
-      current_user.id,
-      contact_params
-    )
-  end
-
-  def delete_contact_action?
-    params[:action_name] == 'delete'
-  end
-
-  def check_authorization_for_contact_action
-    authorize(Contact, :destroy?) if delete_contact_action?
-  end
-
-  def conversation_params
-    # TODO: Align conversation payloads with the `{ action_name, action_attributes }`
-    # and then remove this method in favor of a common params method.
-    base = params.permit(
-      :snoozed_until,
-      fields: [:status, :assignee_id, :team_id]
-    )
-    append_common_bulk_attributes(base)
-  end
-
-  def contact_params
-    # TODO: remove this method in favor of a common params method.
-    # once legacy conversation payloads are migrated.
-    append_common_bulk_attributes({})
-  end
-
-  def append_common_bulk_attributes(base_params)
-    # NOTE: Conversation payloads historically diverged per action. Going forward we
-    # want all objects to share a common contract: `{ action_name, action_attributes }`
-    common = params.permit(:type, :action_name, ids: [], labels: [add: [], remove: []])
-    base_params.merge(common)
+  def permitted_params
+    params.permit(:type, :snoozed_until, ids: [], fields: [:status, :assignee_id, :team_id], labels: [add: [], remove: []])
  end
 end
@@ -1,76 +0,0 @@
-class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::BaseController
-  before_action :current_account
-  before_action :authorize_account_update, only: [:update]
-
-  def show
-    render json: preferences_payload
-  end
-
-  def update
-    params_to_update = captain_params
-    @current_account.captain_models = params_to_update[:captain_models] if params_to_update[:captain_models]
-    @current_account.captain_features = params_to_update[:captain_features] if params_to_update[:captain_features]
-    @current_account.save!
-
-    render json: preferences_payload
-  end
-
-  private
-
-  def preferences_payload
-    {
-      providers: Llm::Models.providers,
-      models: Llm::Models.models,
-      features: features_with_account_preferences
-    }
-  end
-
-  def authorize_account_update
-    authorize @current_account, :update?
-  end
-
-  def captain_params
-    permitted = {}
-    permitted[:captain_models] = merged_captain_models if params[:captain_models].present?
-    permitted[:captain_features] = merged_captain_features if params[:captain_features].present?
-    permitted
-  end
-
-  def merged_captain_models
-    existing_models = @current_account.captain_models || {}
-    existing_models.merge(permitted_captain_models)
-  end
-
-  def merged_captain_features
-    existing_features = @current_account.captain_features || {}
-    existing_features.merge(permitted_captain_features)
-  end
-
-  def permitted_captain_models
-    params.require(:captain_models).permit(
-      :editor, :assistant, :copilot, :label_suggestion,
-      :audio_transcription, :help_center_search
-    ).to_h.stringify_keys
-  end
-
-  def permitted_captain_features
-    params.require(:captain_features).permit(
-      :editor, :assistant, :copilot, :label_suggestion,
-      :audio_transcription, :help_center_search
-    ).to_h.stringify_keys
-  end
-
-  def features_with_account_preferences
-    preferences = Current.account.captain_preferences
-    account_features = preferences[:features] || {}
-    account_models = preferences[:models] || {}
-
-    Llm::Models.feature_keys.index_with do |feature_key|
-      config = Llm::Models.feature_config(feature_key)
-      config.merge(
-        enabled: account_features[feature_key] == true,
-        selected: account_models[feature_key] || config[:default]
-      )
-    end
-  end
-end
@@ -1,73 +0,0 @@
-class Api::V1::Accounts::Captain::TasksController < Api::V1::Accounts::BaseController
-  before_action :check_authorization
-
-  def rewrite
-    result = Captain::RewriteService.new(
-      account: Current.account,
-      content: params[:content],
-      operation: params[:operation],
-      conversation_display_id: params[:conversation_display_id]
-    ).perform
-
-    render_result(result)
-  end
-
-  def summarize
-    result = Captain::SummaryService.new(
-      account: Current.account,
-      conversation_display_id: params[:conversation_display_id]
-    ).perform
-
-    render_result(result)
-  end
-
-  def reply_suggestion
-    result = Captain::ReplySuggestionService.new(
-      account: Current.account,
-      conversation_display_id: params[:conversation_display_id],
-      user: Current.user
-    ).perform
-
-    render_result(result)
-  end
-
-  def label_suggestion
-    result = Captain::LabelSuggestionService.new(
-      account: Current.account,
-      conversation_display_id: params[:conversation_display_id]
-    ).perform
-
-    render_result(result)
-  end
-
-  def follow_up
-    result = Captain::FollowUpService.new(
-      account: Current.account,
-      follow_up_context: params[:follow_up_context]&.to_unsafe_h,
-      user_message: params[:message],
-      conversation_display_id: params[:conversation_display_id]
-    ).perform
-
-    render_result(result)
-  end
-
-  private
-
-  def render_result(result)
-    if result.nil?
-      render json: { message: nil }
-    elsif result[:error]
-      render json: { error: result[:error] }, status: :unprocessable_content
-    else
-      response_data = { message: result[:message] }
-      response_data[:follow_up_context] = result[:follow_up_context] if result[:follow_up_context]
-      render json: response_data
-    end
-  end
-
-  def check_authorization
-    authorize(:'captain/tasks')
-  end
-end
-
-Api::V1::Accounts::Captain::TasksController.prepend_mod_with('Api::V1::Accounts::Captain::TasksController')
@@ -1,7 +1,7 @@
 class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseController
  before_action :portal
  before_action :check_authorization
-  before_action :fetch_category, except: [:index, :create, :reorder]
+  before_action :fetch_category, except: [:index, :create]
  before_action :set_current_page, only: [:index]

  def index
@@ -32,11 +32,6 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
    head :ok
  end

-  def reorder
-    Category.update_positions(portal: @portal, positions_hash: params[:positions_hash])
-    head :ok
-  end
-
  private

  def fetch_category
@@ -44,7 +39,7 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
  end

  def portal
-    @portal ||= Current.account.portals.find_by!(slug: params[:portal_id])
+    @portal ||= Current.account.portals.find_by(slug: params[:portal_id])
  end

  def related_categories_records
@@ -64,7 +64,7 @@ class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts:

  def permitted_params
    params.require(:twilio_channel).permit(
-      :messaging_service_sid, :phone_number, :account_sid, :auth_token, :name, :medium, :api_key_sid
+      :account_id, :messaging_service_sid, :phone_number, :account_sid, :auth_token, :name, :medium, :api_key_sid
    )
  end
 end
@@ -1,55 +0,0 @@
-module Api::V1::Accounts::Concerns::WhatsappHealthManagement
-  extend ActiveSupport::Concern
-
-  included do
-    skip_before_action :check_authorization, only: [:health, :register_webhook]
-    before_action :check_admin_authorization?, only: [:register_webhook]
-    before_action :validate_whatsapp_cloud_channel, only: [:health, :register_webhook]
-  end
-
-  def sync_templates
-    return render status: :unprocessable_entity, json: { error: 'Template sync is only available for WhatsApp channels' } unless whatsapp_channel?
-
-    trigger_template_sync
-    render status: :ok, json: { message: 'Template sync initiated successfully' }
-  rescue StandardError => e
-    render status: :internal_server_error, json: { error: e.message }
-  end
-
-  def health
-    health_data = Whatsapp::HealthService.new(@inbox.channel).fetch_health_status
-    render json: health_data
-  rescue StandardError => e
-    Rails.logger.error "[INBOX HEALTH] Error fetching health data: #{e.message}"
-    render json: { error: e.message }, status: :unprocessable_entity
-  end
-
-  def register_webhook
-    Whatsapp::WebhookSetupService.new(@inbox.channel).register_callback
-
-    render json: { message: 'Webhook registered successfully' }, status: :ok
-  rescue StandardError => e
-    Rails.logger.error "[INBOX WEBHOOK] Webhook registration failed: #{e.message}"
-    render json: { error: e.message }, status: :unprocessable_entity
-  end
-
-  private
-
-  def validate_whatsapp_cloud_channel
-    return if @inbox.channel.is_a?(Channel::Whatsapp) && @inbox.channel.provider == 'whatsapp_cloud'
-
-    render json: { error: 'Health data only available for WhatsApp Cloud API channels' }, status: :bad_request
-  end
-
-  def whatsapp_channel?
-    @inbox.whatsapp? || (@inbox.twilio? && @inbox.channel.whatsapp?)
-  end
-
-  def trigger_template_sync
-    if @inbox.whatsapp?
-      Channels::Whatsapp::TemplatesSyncJob.perform_later(@inbox.channel)
-    elsif @inbox.twilio? && @inbox.channel.whatsapp?
-      Channels::Twilio::TemplatesSyncJob.perform_later(@inbox.channel)
-    end
-  end
-end
@@ -17,18 +17,20 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
  before_action :set_include_contact_inboxes, only: [:index, :active, :search, :filter, :show, :update]

  def index
+    @contacts_count = resolved_contacts.count
    @contacts = fetch_contacts(resolved_contacts)
-    @contacts_count = @contacts.total_count
  end

  def search
    render json: { error: 'Specify search string with parameter q' }, status: :unprocessable_entity if params[:q].blank? && return

-    contacts = Current.account.contacts.where(
-      'name ILIKE :search OR email ILIKE :search OR phone_number ILIKE :search OR contacts.identifier LIKE :search',
+    contacts = resolved_contacts.where(
+      'name ILIKE :search OR email ILIKE :search OR phone_number ILIKE :search OR contacts.identifier LIKE :search
+        OR contacts.additional_attributes->>\'company_name\' ILIKE :search',
      search: "%#{params[:q].strip}%"
    )
-    @contacts = fetch_contacts_with_has_more(contacts)
+    @contacts_count = contacts.count
+    @contacts = fetch_contacts(contacts)
  end

  def import
@@ -53,8 +55,8 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
  def active
    contacts = Current.account.contacts.where(id: ::OnlineStatusTracker
                  .get_available_contact_ids(Current.account.id))
+    @contacts_count = contacts.count
    @contacts = fetch_contacts(contacts)
-    @contacts_count = @contacts.total_count
  end

  def show; end
@@ -131,32 +133,13 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
  end

  def fetch_contacts(contacts)
-    # Build includes hash to avoid separate query when contact_inboxes are needed
-    includes_hash = { avatar_attachment: [:blob] }
-    includes_hash[:contact_inboxes] = { inbox: :channel } if @include_contact_inboxes
+    contacts_with_avatar = filtrate(contacts)
+                           .includes([{ avatar_attachment: [:blob] }])
+                           .page(@current_page).per(RESULTS_PER_PAGE)

-    filtrate(contacts)
-      .includes(includes_hash)
-      .page(@current_page)
-      .per(RESULTS_PER_PAGE)
-  end
+    return contacts_with_avatar.includes([{ contact_inboxes: [:inbox] }]) if @include_contact_inboxes

-  def fetch_contacts_with_has_more(contacts)
-    includes_hash = { avatar_attachment: [:blob] }
-    includes_hash[:contact_inboxes] = { inbox: :channel } if @include_contact_inboxes
-
-    # Calculate offset manually to fetch one extra record for has_more check
-    offset = (@current_page.to_i - 1) * RESULTS_PER_PAGE
-    results = filtrate(contacts)
-              .includes(includes_hash)
-              .offset(offset)
-              .limit(RESULTS_PER_PAGE + 1)
-              .to_a
-
-    @has_more = results.size > RESULTS_PER_PAGE
-    results = results.first(RESULTS_PER_PAGE) if @has_more
-    @contacts_count = results.size
-    results
+    contacts_with_avatar
  end

  def build_contact_inbox
@@ -201,9 +184,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
  end

  def fetch_contact
-    contact_scope = Current.account.contacts
-    contact_scope = contact_scope.includes(contact_inboxes: [:inbox]) if @include_contact_inboxes
-    @contact = contact_scope.find(params[:id])
+    @contact = Current.account.contacts.includes(contact_inboxes: [:inbox]).find(params[:id])
  end

  def process_avatar_from_url
@@ -1,7 +1,7 @@
 class Api::V1::Accounts::Conversations::AssignmentsController < Api::V1::Accounts::Conversations::BaseController
  # assigns agent/team to a conversation
  def create
-    if params.key?(:assignee_id) || agent_bot_assignment?
+    if params.key?(:assignee_id)
      set_agent
    elsif params.key?(:team_id)
      set_team
@@ -13,23 +13,17 @@ class Api::V1::Accounts::Conversations::AssignmentsController < Api::V1::Account
  private

  def set_agent
-    resource = Conversations::AssignmentService.new(
-      conversation: @conversation,
-      assignee_id: params[:assignee_id],
-      assignee_type: params[:assignee_type]
-    ).perform
-
-    render_agent(resource)
+    @agent = Current.account.users.find_by(id: params[:assignee_id])
+    @conversation.assignee = @agent
+    @conversation.save!
+    render_agent
  end

-  def render_agent(resource)
-    case resource
-    when User
-      render partial: 'api/v1/models/agent', formats: [:json], locals: { resource: resource }
-    when AgentBot
-      render partial: 'api/v1/models/agent_bot_slim', formats: [:json], locals: { resource: resource }
-    else
+  def render_agent
+    if @agent.nil?
      render json: nil
+    else
+      render partial: 'api/v1/models/agent', formats: [:json], locals: { resource: @agent }
    end
  end

@@ -38,8 +32,4 @@ class Api::V1::Accounts::Conversations::AssignmentsController < Api::V1::Account
    @conversation.update!(team: @team)
    render json: @team
  end
-
-  def agent_bot_assignment?
-    params[:assignee_type].to_s == 'AgentBot'
-  end
 end
@@ -5,6 +5,6 @@ class Api::V1::Accounts::Conversations::BaseController < Api::V1::Accounts::Base

  def conversation
    @conversation ||= Current.account.conversations.find_by!(display_id: params[:conversation_id])
-    authorize @conversation, :show?
+    authorize @conversation.inbox, :show?
  end
 end
@@ -15,7 +15,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def meta
-    result = conversation_finder.perform_meta_only
+    result = conversation_finder.perform
    @conversations_count = result[:count]
  end

@@ -70,11 +70,8 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro

  def transcript
    render json: { error: 'email param missing' }, status: :unprocessable_entity and return if params[:email].blank?
-    return render_payment_required('Email transcript is not available on your plan') unless @conversation.account.email_transcript_enabled?
-    return head :too_many_requests unless @conversation.account.within_email_rate_limit?

    ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, params[:email])&.deliver_later
-    @conversation.account.increment_email_sent_count
    head :ok
  end

@@ -107,23 +104,12 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def toggle_typing_status
-    typing_status_manager = ::Conversations::TypingStatusManager.new(@conversation, Current.user, params)
+    typing_status_manager = ::Conversations::TypingStatusManager.new(@conversation, current_user, params)
    typing_status_manager.toggle_typing_status
    head :ok
  end

  def update_last_seen
-    # High-traffic accounts generate excessive DB writes when agents frequently switch between conversations.
-    # Throttle last_seen updates to once per hour when there are no unread messages to reduce DB load.
-    # Always update immediately if there are unread messages to maintain accurate read/unread state.
-    # Visiting a conversation should clear any unread inbox notifications for this conversation.
-    Notification::MarkConversationReadService.new(user: Current.user, account: Current.account, conversation: @conversation).perform
-    return update_last_seen_on_conversation(DateTime.now.utc, true) if assignee? && @conversation.assignee_unread_messages.any?
-    return update_last_seen_on_conversation(DateTime.now.utc, false) if !assignee? && @conversation.unread_messages.any?
-
-    # No unread messages - apply throttling to limit DB writes
-    return unless should_update_last_seen?
-
    update_last_seen_on_conversation(DateTime.now.utc, assignee?)
  end

@@ -156,25 +142,12 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def update_last_seen_on_conversation(last_seen_at, update_assignee)
-    updates = { agent_last_seen_at: last_seen_at }
-    updates[:assignee_last_seen_at] = last_seen_at if update_assignee.present?
-
    # rubocop:disable Rails/SkipsModelValidations
-    @conversation.update_columns(updates)
+    @conversation.update_column(:agent_last_seen_at, last_seen_at)
+    @conversation.update_column(:assignee_last_seen_at, last_seen_at) if update_assignee.present?
    # rubocop:enable Rails/SkipsModelValidations
  end

-  def should_update_last_seen?
-    # Update if at least one relevant timestamp is older than 1 hour or not set
-    # This prevents redundant DB writes when agents repeatedly view the same conversation
-    agent_needs_update = @conversation.agent_last_seen_at.blank? || @conversation.agent_last_seen_at < 1.hour.ago
-    return agent_needs_update unless assignee?
-
-    # For assignees, check both timestamps - update if either is old
-    assignee_needs_update = @conversation.assignee_last_seen_at.blank? || @conversation.assignee_last_seen_at < 1.hour.ago
-    agent_needs_update || assignee_needs_update
-  end
-
  def set_conversation_status
    @conversation.status = params[:status]
    @conversation.snoozed_until = parse_date_time(params[:snoozed_until].to_s) if params[:snoozed_until]
@@ -187,7 +160,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro

  def conversation
    @conversation ||= Current.account.conversations.find_by!(display_id: params[:id])
-    authorize @conversation, :show?
+    authorize @conversation.inbox, :show?
  end

  def inbox
@@ -50,5 +50,3 @@ class Api::V1::Accounts::CsatSurveyResponsesController < Api::V1::Accounts::Base
    @current_page = params[:page] || 1
  end
 end
-
-Api::V1::Accounts::CsatSurveyResponsesController.prepend_mod_with('Api::V1::Accounts::CsatSurveyResponsesController')
@@ -1,135 +0,0 @@
-class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseController
-  before_action :fetch_inbox
-  before_action :validate_whatsapp_channel
-  before_action :validate_captain_enabled, only: [:analyze]
-
-  def show
-    service = CsatTemplateManagementService.new(@inbox)
-    result = service.template_status
-
-    if result[:service_error]
-      render json: { error: result[:service_error] }, status: :internal_server_error
-    else
-      render json: result
-    end
-  end
-
-  def create
-    template_params = extract_template_params
-    return render_missing_message_error if template_params[:message].blank?
-
-    service = CsatTemplateManagementService.new(@inbox)
-    result = service.create_template(template_params)
-    render_template_creation_result(result)
-  rescue ActionController::ParameterMissing
-    render json: { error: 'Template parameters are required' }, status: :unprocessable_entity
-  end
-
-  def analyze
-    template_params = extract_template_params
-    return render_missing_message_error if template_params[:message].blank?
-
-    result = CsatTemplateUtilityAnalysisService.new(
-      account: Current.account,
-      inbox: @inbox,
-      message: template_params[:message],
-      button_text: template_params[:button_text],
-      language: template_params[:language]
-    ).perform
-
-    render json: result
-  rescue ActionController::ParameterMissing
-    render json: { error: 'Template parameters are required' }, status: :unprocessable_entity
-  end
-
-  private
-
-  def fetch_inbox
-    @inbox = Current.account.inboxes.find(params[:inbox_id])
-    authorize @inbox, :show?
-  end
-
-  def validate_whatsapp_channel
-    return if @inbox.whatsapp? || @inbox.twilio_whatsapp?
-
-    render json: { error: 'CSAT template operations only available for WhatsApp and Twilio WhatsApp channels' },
-           status: :bad_request
-  end
-
-  def extract_template_params
-    params.require(:template).permit(:message, :button_text, :language)
-  end
-
-  def render_missing_message_error
-    render json: { error: 'Message is required' }, status: :unprocessable_entity
-  end
-
-  def validate_captain_enabled
-    return if Current.account.feature_enabled?('captain_integration')
-
-    render json: { error: 'Captain is required for template analysis' }, status: :forbidden
-  end
-
-  def render_template_creation_result(result)
-    if result[:success]
-      render_successful_template_creation(result)
-    elsif result[:service_error]
-      render json: { error: result[:service_error] }, status: :internal_server_error
-    else
-      render_failed_template_creation(result)
-    end
-  end
-
-  def render_successful_template_creation(result)
-    if @inbox.twilio_whatsapp?
-      render json: {
-        template: {
-          friendly_name: result[:friendly_name],
-          content_sid: result[:content_sid],
-          status: result[:status] || 'pending',
-          language: result[:language] || 'en'
-        }
-      }, status: :created
-    else
-      render json: {
-        template: {
-          name: result[:template_name],
-          template_id: result[:template_id],
-          status: 'PENDING',
-          language: result[:language] || 'en'
-        }
-      }, status: :created
-    end
-  end
-
-  def render_failed_template_creation(result)
-    whatsapp_error = parse_whatsapp_error(result[:response_body])
-    error_message = whatsapp_error[:user_message] || result[:error]
-
-    render json: {
-      error: error_message,
-      details: whatsapp_error[:technical_details]
-    }, status: :unprocessable_entity
-  end
-
-  def parse_whatsapp_error(response_body)
-    return { user_message: nil, technical_details: nil } if response_body.blank?
-
-    begin
-      error_data = JSON.parse(response_body)
-      whatsapp_error = error_data['error'] || {}
-
-      user_message = whatsapp_error['error_user_msg'] || whatsapp_error['message']
-      technical_details = {
-        code: whatsapp_error['code'],
-        subcode: whatsapp_error['error_subcode'],
-        type: whatsapp_error['type'],
-        title: whatsapp_error['error_user_title']
-      }.compact
-
-      { user_message: user_message, technical_details: technical_details }
-    rescue JSON::ParserError
-      { user_message: nil, technical_details: response_body }
-    end
-  end
-end
@@ -6,8 +6,6 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  # we are already handling the authorization in fetch inbox
  before_action :check_authorization, except: [:show]

-  include Api::V1::Accounts::Concerns::WhatsappHealthManagement
-
  def index
    @inboxes = policy_scope(Current.account.inboxes.order_by_name.includes(:channel, { avatar_attachment: [:blob] }))
  end
@@ -66,17 +64,20 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
    head :ok
  end

-  def reset_secret
-    return head :not_found unless @inbox.api?
-
-    @inbox.channel.reset_secret!
-  end
-
  def destroy
    ::DeleteObjectJob.perform_later(@inbox, Current.user, request.ip) if @inbox.present?
    render status: :ok, json: { message: I18n.t('messages.inbox_deletetion_response') }
  end

+  def sync_templates
+    return render status: :unprocessable_entity, json: { error: 'Template sync is only available for WhatsApp channels' } unless whatsapp_channel?
+
+    trigger_template_sync
+    render status: :ok, json: { message: 'Template sync initiated successfully' }
+  rescue StandardError => e
+    render status: :internal_server_error, json: { error: e.message }
+  end
+
  private

  def fetch_inbox
@@ -136,37 +137,31 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  end

  def format_csat_config(config)
-    formatted = {
-      'display_type' => config['display_type'] || 'emoji',
-      'message' => config['message'] || '',
-      :survey_rules => {
-        'operator' => config.dig('survey_rules', 'operator') || 'contains',
-        'values' => config.dig('survey_rules', 'values') || []
-      },
-      'button_text' => config['button_text'] || 'Please rate us',
-      'language' => config['language'] || 'en'
+    {
+      display_type: config['display_type'] || 'emoji',
+      message: config['message'] || '',
+      survey_rules: {
+        operator: config.dig('survey_rules', 'operator') || 'contains',
+        values: config.dig('survey_rules', 'values') || []
+      }
    }
-    format_template_config(config, formatted)
-    formatted
-  end
-
-  def format_template_config(config, formatted)
-    formatted['template'] = config['template'] if config['template'].present?
  end

  def inbox_attributes
    [:name, :avatar, :greeting_enabled, :greeting_message, :enable_email_collect, :csat_survey_enabled,
     :enable_auto_assignment, :working_hours_enabled, :out_of_office_message, :timezone, :allow_messages_after_resolved,
     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name,
-     { csat_config: [:display_type, :message, :button_text, :language,
-                     { survey_rules: [:operator, { values: [] }],
-                       template: [:name, :template_id, :friendly_name, :content_sid, :approval_sid, :created_at, :language, :status] }] }]
+     { csat_config: [:display_type, :message, { survey_rules: [:operator, { values: [] }] }] }]
  end

  def permitted_params(channel_attributes = [])
    # We will remove this line after fixing https://linear.app/chatwoot/issue/CW-1567/null-value-passed-as-null-string-to-backend
    params.each { |k, v| params[k] = params[k] == 'null' ? nil : v }
-    params.permit(*inbox_attributes, channel: [:type, *channel_attributes])
+
+    params.permit(
+      *inbox_attributes,
+      channel: [:type, *channel_attributes]
+    )
  end

  def channel_type_from_params
@@ -182,7 +177,23 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  end

  def get_channel_attributes(channel_type)
-    channel_type.constantize.const_defined?(:EDITABLE_ATTRS) ? channel_type.constantize::EDITABLE_ATTRS.presence : []
+    if channel_type.constantize.const_defined?(:EDITABLE_ATTRS)
+      channel_type.constantize::EDITABLE_ATTRS.presence
+    else
+      []
+    end
+  end
+
+  def whatsapp_channel?
+    @inbox.whatsapp? || (@inbox.twilio? && @inbox.channel.whatsapp?)
+  end
+
+  def trigger_template_sync
+    if @inbox.whatsapp?
+      Channels::Whatsapp::TemplatesSyncJob.perform_later(@inbox.channel)
+    elsif @inbox.twilio? && @inbox.channel.whatsapp?
+      Channels::Twilio::TemplatesSyncJob.perform_later(@inbox.channel)
+    end
  end
 end

@@ -22,7 +22,7 @@ class Api::V1::Accounts::Integrations::DyteController < Api::V1::Accounts::BaseC
  private

  def authorize_request
-    authorize @conversation, :show?
+    authorize @conversation.inbox, :show?
  end

  def render_response(response)
@@ -126,7 +126,7 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
    return unless @hook&.access_token

    begin
-      linear_client = Linear.new(@hook.access_token, refresh_token: @hook.settings&.[]('refresh_token'))
+      linear_client = Linear.new(@hook.access_token)
      linear_client.revoke_token
    rescue StandardError => e
      Rails.logger.error "Failed to revoke Linear token: #{e.message}"
@@ -1,6 +1,4 @@
 class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController
-  include AttachmentConcern
-
  before_action :fetch_macro, only: [:show, :update, :destroy, :execute]
  before_action :check_authorization, only: [:show, :update, :destroy, :execute]

@@ -13,32 +11,26 @@ class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController
  end

  def create
-    blobs, actions, error = validate_and_prepare_attachments(params[:actions])
-    return render_could_not_create_error(error) if error
-
    @macro = Current.account.macros.new(macros_with_user.merge(created_by_id: current_user.id))
    @macro.set_visibility(current_user, permitted_params)
-    @macro.actions = actions
+    @macro.actions = params[:actions]

-    return render_could_not_create_error(@macro.errors.messages) unless @macro.valid?
+    render json: { error: @macro.errors.messages }, status: :unprocessable_entity and return unless @macro.valid?

    @macro.save!
-    blobs.each { |blob| @macro.files.attach(blob) }
+    process_attachments
+    @macro
  end

  def update
-    blobs, actions, error = validate_and_prepare_attachments(params[:actions], @macro)
-    return render_could_not_create_error(error) if error
-
    ActiveRecord::Base.transaction do
-      @macro.assign_attributes(macros_with_user)
+      @macro.update!(macros_with_user)
      @macro.set_visibility(current_user, permitted_params)
-      @macro.actions = actions if params[:actions]
+      process_attachments
      @macro.save!
-      blobs.each { |blob| @macro.files.attach(blob) }
    rescue StandardError => e
      Rails.logger.error e
-      render_could_not_create_error(@macro.errors.messages)
+      render json: { error: @macro.errors.messages }.to_json, status: :unprocessable_entity
    end
  end

@@ -55,9 +47,20 @@ class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController

  private

+  def process_attachments
+    actions = @macro.actions.filter_map { |k, _v| k if k['action_name'] == 'send_attachment' }
+    return if actions.blank?
+
+    actions.each do |action|
+      blob_id = action['action_params']
+      blob = ActiveStorage::Blob.find_by(id: blob_id)
+      @macro.files.attach(blob)
+    end
+  end
+
  def permitted_params
    params.permit(
-      :name, :visibility,
+      :name, :account_id, :visibility,
      actions: [:action_name, { action_params: [] }]
    )
  end
@@ -62,7 +62,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController

  def process_attached_logo
    blob_id = params[:blob_id]
-    blob = ActiveStorage::Blob.find_signed(blob_id)
+    blob = ActiveStorage::Blob.find_by(id: blob_id)
    @portal.logo.attach(blob)
  end

@@ -78,8 +78,8 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController

  def portal_params
    params.require(:portal).permit(
-      :id, :color, :custom_domain, :header_text, :homepage_link,
-      :name, :page_title, :slug, :archived, { config: [:default_locale, { allowed_locales: [] }, { draft_locales: [] }] }
+      :id, :account_id, :color, :custom_domain, :header_text, :homepage_link,
+      :name, :page_title, :slug, :archived, { config: [:default_locale, { allowed_locales: [] }] }
    )
  end

@@ -28,7 +28,5 @@ class Api::V1::Accounts::SearchController < Api::V1::Accounts::BaseController
      search_type: search_type,
      params: params
    ).perform
-  rescue ArgumentError => e
-    render json: { error: e.message }, status: :unprocessable_entity
  end
 end
@@ -1,15 +0,0 @@
-class Api::V1::Accounts::Tiktok::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
-  include Tiktok::IntegrationHelper
-
-  def create
-    redirect_url = Tiktok::AuthClient.authorize_url(
-      state: generate_tiktok_token(Current.account.id)
-    )
-
-    if redirect_url
-      render json: { success: true, url: redirect_url }
-    else
-      render json: { success: false }, status: :unprocessable_entity
-    end
-  end
-end
@@ -5,7 +5,7 @@ class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
             elsif params[:external_url].present?
               create_from_url
             else
-               render_error(I18n.t('errors.upload.missing_input'), :unprocessable_entity)
+               render_error('No file or URL provided', :unprocessable_entity)
             end

    render_success(result) if result.is_a?(ActiveStorage::Blob)
@@ -19,21 +19,35 @@ class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
  end

  def create_from_url
-    SafeFetch.fetch(params[:external_url].to_s) do |result|
-      create_and_save_blob(result.tempfile, result.filename, result.content_type)
+    uri = parse_uri(params[:external_url])
+    return if performed?
+
+    fetch_and_process_file_from_uri(uri)
+  end
+
+  def parse_uri(url)
+    uri = URI.parse(url)
+    validate_uri(uri)
+    uri
+  rescue URI::InvalidURIError, SocketError
+    render_error('Invalid URL provided', :unprocessable_entity)
+    nil
+  end
+
+  def validate_uri(uri)
+    raise URI::InvalidURIError unless uri.is_a?(URI::HTTP) || uri.is_a?(URI::HTTPS)
+  end
+
+  def fetch_and_process_file_from_uri(uri)
+    uri.open do |file|
+      create_and_save_blob(file, File.basename(uri.path), file.content_type)
    end
-  rescue SafeFetch::HttpError => e
-    render_error(I18n.t('errors.upload.fetch_failed_with_message', message: e.message), :unprocessable_entity)
-  rescue SafeFetch::FetchError
-    render_error(I18n.t('errors.upload.fetch_failed'), :unprocessable_entity)
-  rescue SafeFetch::FileTooLargeError
-    render_error(I18n.t('errors.upload.file_too_large'), :unprocessable_entity)
-  rescue SafeFetch::UnsupportedContentTypeError
-    render_error(I18n.t('errors.upload.unsupported_content_type'), :unprocessable_entity)
-  rescue SafeFetch::Error
-    render_error(I18n.t('errors.upload.invalid_url'), :unprocessable_entity)
+  rescue OpenURI::HTTPError => e
+    render_error("Failed to fetch file from URL: #{e.message}", :unprocessable_entity)
+  rescue SocketError
+    render_error('Invalid URL provided', :unprocessable_entity)
  rescue StandardError
-    render_error(I18n.t('errors.upload.unexpected'), :internal_server_error)
+    render_error('An unexpected error occurred', :internal_server_error)
  end

  def create_and_save_blob(io, filename, content_type)
@@ -45,7 +59,7 @@ class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
  end

  def render_success(file_blob)
-    render json: { file_url: url_for(file_blob), blob_id: file_blob.signed_id }
+    render json: { file_url: url_for(file_blob), blob_key: file_blob.key, blob_id: file_blob.id }
  end

  def render_error(message, status)
@@ -23,7 +23,7 @@ class Api::V1::Accounts::WebhooksController < Api::V1::Accounts::BaseController
  private

  def webhook_params
-    params.require(:webhook).permit(:inbox_id, :name, :url, subscriptions: [])
+    params.require(:webhook).permit(:inbox_id, :url, subscriptions: [])
  end

  def fetch_webhook
@@ -30,20 +30,9 @@ class Api::V1::AccountsController < Api::BaseController
      locale: account_params[:locale],
      user: current_user
    ).perform
-    enqueue_branding_enrichment
    if @user
-      # Authenticated users (dashboard "add account") and api_only signups
-      # need the full response with account_id. API-only deployments have no
-      # frontend to handle the email confirmation flow, so they need auth
-      # tokens to proceed.
-      # Unauthenticated web signup returns only the email — no session is
-      # created until the user confirms via the email link.
-      if current_user || api_only_signup?
-        send_auth_headers(@user)
-        render 'api/v1/accounts/create', format: :json, locals: { resource: @user }
-      else
-        render json: { email: @user.email }
-      end
+      send_auth_headers(@user)
+      render 'api/v1/accounts/create', format: :json, locals: { resource: @user }
    else
      render_error_response(CustomExceptions::Account::SignupFailed.new({}))
    end
@@ -70,16 +59,6 @@ class Api::V1::AccountsController < Api::BaseController

  private

-  def enqueue_branding_enrichment
-    return if account_params[:email].blank?
-
-    Account::BrandingEnrichmentJob.perform_later(@account.id, account_params[:email])
-    Redis::Alfred.set(format(Redis::Alfred::ACCOUNT_ONBOARDING_ENRICHMENT, account_id: @account.id), '1', ex: 30)
-  rescue StandardError => e
-    # Enrichment is optional — never let queue/Redis failures abort signup
-    ChatwootExceptionTracker.new(e).capture_exception
-  end
-
  def ensure_account_name
    # ensure that account_name and user_full_name is present
    # this is becuase the account builder and the models validations are not triggered
@@ -113,24 +92,11 @@ class Api::V1::AccountsController < Api::BaseController
  end

  def settings_params
-    params.permit(*permitted_settings_attributes)
-  end
-
-  def permitted_settings_attributes
-    [:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label]
+    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label)
  end

  def check_signup_enabled
-    raise ActionController::RoutingError, 'Not Found' unless GlobalConfigService.account_signup_enabled?
-  end
-
-  def api_only_signup?
-    # CW_API_ONLY_SERVER is the canonical flag for API-only deployments.
-    # ENABLE_ACCOUNT_SIGNUP='api_only' is a legacy sentinel for the same purpose.
-    # Read ENABLE_ACCOUNT_SIGNUP raw from InstallationConfig because GlobalConfig.get
-    # typecasts it to boolean, coercing 'api_only' to true.
-    ActiveModel::Type::Boolean.new.cast(ENV.fetch('CW_API_ONLY_SERVER', false)) ||
-      InstallationConfig.find_by(name: 'ENABLE_ACCOUNT_SIGNUP')&.value.to_s == 'api_only'
+    raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
  end

  def validate_captcha
@@ -145,5 +111,3 @@ class Api::V1::AccountsController < Api::BaseController
    }
  end
 end
-
-Api::V1::AccountsController.prepend_mod_with('Api::V1::AccountsSettings')
@@ -9,13 +9,7 @@ class Api::V1::Widget::ConfigsController < Api::V1::Widget::BaseController
  private

  def set_global_config
-    @global_config = GlobalConfig.get(
-      'LOGO_THUMBNAIL',
-      'BRAND_NAME',
-      'WIDGET_BRAND_URL',
-      'MAXIMUM_FILE_UPLOAD_SIZE',
-      'INSTALLATION_NAME'
-    )
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL', 'INSTALLATION_NAME')
  end

  def set_contact
@@ -19,7 +19,7 @@ class Api::V1::Widget::ContactsController < Api::V1::Widget::BaseController
      contact = @contact
    end

-    @contact_inbox.update(hmac_verified: true) if should_verify_hmac?
+    @contact_inbox.update(hmac_verified: true) if should_verify_hmac? && valid_hmac?

    identify_contact(contact)
  end
@@ -35,11 +35,12 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
  end

  def transcript
-    return head :too_many_requests if conversation.blank?
-    return head :payment_required unless conversation.account.email_transcript_enabled?
-    return head :too_many_requests unless conversation.account.within_email_rate_limit?
-
-    send_transcript_email
+    if conversation.present? && conversation.contact.present? && conversation.contact.email.present?
+      ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
+        conversation,
+        conversation.contact.email
+      )&.deliver_later
+    end
    head :ok
  end

@@ -76,16 +77,6 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController

  private

-  def send_transcript_email
-    return if conversation.contact&.email.blank?
-
-    ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
-      conversation,
-      conversation.contact.email
-    )&.deliver_later
-    conversation.account.increment_email_sent_count
-  end
-
  def trigger_typing_event(event)
    Rails.configuration.dispatcher.dispatch(event, Time.zone.now, conversation: conversation, user: @contact)
  end
@@ -43,15 +43,7 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController
  end

  def set_conversation
-    return unless conversation.nil?
-
-    @conversation = create_conversation
-    apply_labels if permitted_params[:labels].present?
-  end
-
-  def apply_labels
-    valid_labels = inbox.account.labels.where(title: permitted_params[:labels]).pluck(:title)
-    @conversation.update_labels(valid_labels) if valid_labels.present?
+    @conversation = create_conversation if conversation.nil?
  end

  def message_finder_params
@@ -72,14 +64,7 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController

  def permitted_params
    # timestamp parameter is used in create conversation method
-    # custom_attributes and labels are applied when a new conversation is created alongside the first message
-    params.permit(
-      :id, :before, :after, :website_token,
-      contact: [:name, :email],
-      message: [:content, :referer_url, :timestamp, :echo_id, :reply_to],
-      custom_attributes: {},
-      labels: []
-    )
+    params.permit(:id, :before, :after, :website_token, contact: [:name, :email], message: [:content, :referer_url, :timestamp, :echo_id, :reply_to])
  end

  def set_message
@@ -38,11 +38,6 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
    generate_csv('teams_report', 'api/v2/accounts/reports/teams')
  end

-  def conversations_summary
-    @report_data = generate_conversations_report
-    generate_csv('conversations_summary_report', 'api/v2/accounts/reports/conversations_summary')
-  end
-
  def conversation_traffic
    @report_data = generate_conversations_heatmap_report
    timezone_offset = (params[:timezone_offset] || 0).to_f
@@ -62,31 +57,6 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
    render json: bot_metrics
  end

-  def inbox_label_matrix
-    builder = V2::Reports::InboxLabelMatrixBuilder.new(
-      account: Current.account,
-      params: inbox_label_matrix_params
-    )
-    render json: builder.build
-  end
-
-  def first_response_time_distribution
-    builder = V2::Reports::FirstResponseTimeDistributionBuilder.new(
-      account: Current.account,
-      params: first_response_time_distribution_params
-    )
-    render json: builder.build
-  end
-
-  OUTGOING_MESSAGES_ALLOWED_GROUP_BY = %w[agent team inbox label].freeze
-
-  def outgoing_messages_count
-    return head :unprocessable_entity unless OUTGOING_MESSAGES_ALLOWED_GROUP_BY.include?(params[:group_by])
-
-    builder = V2::Reports::OutgoingMessagesCountBuilder.new(Current.account, outgoing_messages_count_params)
-    render json: builder.build
-  end
-
  private

  def generate_csv(filename, template)
@@ -164,28 +134,4 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
  def conversation_metrics
    V2::ReportBuilder.new(Current.account, conversation_params).conversation_metrics
  end
-
-  def inbox_label_matrix_params
-    {
-      since: params[:since],
-      until: params[:until],
-      inbox_ids: params[:inbox_ids],
-      label_ids: params[:label_ids]
-    }
-  end
-
-  def first_response_time_distribution_params
-    {
-      since: params[:since],
-      until: params[:until]
-    }
-  end
-
-  def outgoing_messages_count_params
-    {
-      group_by: params[:group_by],
-      since: params[:since],
-      until: params[:until]
-    }
-  end
 end
@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
  before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label, :channel]
+  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label]

  def agent
    render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -18,12 +18,6 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
    render_report_with(V2::Reports::LabelSummaryBuilder)
  end

-  def channel
-    return render_could_not_create_error(I18n.t('errors.reports.date_range_too_long')) if date_range_too_long?
-
-    render_report_with(V2::Reports::ChannelSummaryBuilder)
-  end
-
  private

  def check_authorization
@@ -46,12 +40,4 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
  def permitted_params
    params.permit(:since, :until, :business_hours)
  end
-
-  def date_range_too_long?
-    return false if permitted_params[:since].blank? || permitted_params[:until].blank?
-
-    since_time = Time.zone.at(permitted_params[:since].to_i)
-    until_time = Time.zone.at(permitted_params[:until].to_i)
-    (until_time - since_time) > 6.months
-  end
 end
@@ -1,26 +0,0 @@
-class Api::V2::Accounts::YearInReviewsController < Api::V1::Accounts::BaseController
-  def show
-    year = params[:year] || 2025
-    cache_key = "year_in_review_#{Current.account.id}_#{year}"
-
-    cached_data = Current.user.ui_settings&.dig(cache_key)
-
-    if cached_data.present?
-      render json: cached_data
-    else
-      builder = YearInReviewBuilder.new(
-        account: Current.account,
-        user_id: Current.user.id,
-        year: year
-      )
-
-      data = builder.build
-
-      ui_settings = Current.user.ui_settings || {}
-      ui_settings[cache_key] = data
-      Current.user.update(ui_settings: ui_settings)
-
-      render json: data
-    end
-  end
-end
@@ -58,7 +58,7 @@ class Api::V2::AccountsController < Api::BaseController
  end

  def check_signup_enabled
-    raise ActionController::RoutingError, 'Not Found' unless GlobalConfigService.account_signup_enabled?
+    raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
  end

  def validate_captcha
@@ -1,18 +0,0 @@
-# Unauthenticated endpoint for resending confirmation emails during signup.
-# This is a standalone controller (not on DeviseOverrides::ConfirmationsController)
-# because OmniAuth middleware intercepts all POST /auth/* routes as provider
-# callbacks, and Devise controller filters cause 307 redirects for custom actions.
-# Inherits from ActionController::API to avoid both issues entirely.
-# Rate-limited by Rack::Attack (IP + email) and gated by hCaptcha.
-class Auth::ResendConfirmationsController < ActionController::API
-  def create
-    return head(:ok) unless ChatwootCaptcha.new(params[:h_captcha_client_response]).valid?
-
-    email = params[:email]
-    return head(:ok) unless email.is_a?(String)
-
-    user = User.from_email(email.strip.downcase)
-    user&.send_confirmation_instructions unless user&.confirmed?
-    head :ok
-  end
-end
@@ -1,6 +1,6 @@
 module AccessTokenAuthHelper
  BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[toggle_status toggle_typing_status toggle_priority create update custom_attributes],
+    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update custom_attributes],
    'api/v1/accounts/conversations/messages' => ['create'],
    'api/v1/accounts/conversations/assignments' => ['create']
  }.freeze
@@ -14,7 +14,6 @@ module AccessTokenAuthHelper
    ensure_access_token
    render_unauthorized('Invalid Access Token') && return if @access_token.blank?

-    # NOTE: This ensures that current_user is set and available for the rest of the controller actions
    @resource = @access_token.owner
    Current.user = @resource if allowed_current_user_type?(@resource)
  end
@@ -28,7 +27,7 @@ module AccessTokenAuthHelper

  def validate_bot_access_token!
    return if Current.user.is_a?(User)
-    return if @resource.is_a?(AgentBot) && agent_bot_accessible?
+    return if agent_bot_accessible?

    render_unauthorized('Access to this endpoint is not authorized for bots')
  end
@@ -1,35 +0,0 @@
-module AttachmentConcern
-  extend ActiveSupport::Concern
-
-  def validate_and_prepare_attachments(actions, record = nil)
-    blobs = []
-    return [blobs, actions, nil] if actions.blank?
-
-    sanitized = actions.map do |action|
-      next action unless action[:action_name] == 'send_attachment'
-
-      result = process_attachment_action(action, record, blobs)
-      return [nil, nil, I18n.t('errors.attachments.invalid')] unless result
-
-      result
-    end
-
-    [blobs, sanitized, nil]
-  end
-
-  private
-
-  def process_attachment_action(action, record, blobs)
-    blob_id = action[:action_params].first
-    blob = ActiveStorage::Blob.find_signed(blob_id.to_s)
-
-    return action.merge(action_params: [blob.id]).tap { blobs << blob } if blob.present?
-    return action if blob_already_attached?(record, blob_id)
-
-    nil
-  end
-
-  def blob_already_attached?(record, blob_id)
-    record&.files&.any? { |f| f.blob_id == blob_id.to_i }
-  end
-end
@@ -25,9 +25,6 @@ module EnsureCurrentAccountHelper
  end

  def account_accessible_for_bot?(account)
-    return if @resource.account_id == account.id
-    return if @resource.agent_bot_inboxes.find_by(account_id: account.id)
-
-    render_unauthorized('Bot is not authorized to access this account')
+    render_unauthorized('Bot is not authorized to access this account') unless @resource.agent_bot_inboxes.find_by(account_id: account.id)
  end
 end
@@ -1,31 +1,6 @@
 class DashboardController < ActionController::Base
  include SwitchLocale

-  GLOBAL_CONFIG_KEYS = %w[
-    LOGO
-    LOGO_DARK
-    LOGO_THUMBNAIL
-    INSTALLATION_NAME
-    WIDGET_BRAND_URL
-    TERMS_URL
-    BRAND_URL
-    BRAND_NAME
-    PRIVACY_URL
-    DISPLAY_MANIFEST
-    CREATE_NEW_ACCOUNT_FROM_DASHBOARD
-    CHATWOOT_INBOX_TOKEN
-    API_CHANNEL_NAME
-    API_CHANNEL_THUMBNAIL
-    CLOUD_ANALYTICS_TOKEN
-    DIRECT_UPLOADS_ENABLED
-    MAXIMUM_FILE_UPLOAD_SIZE
-    HCAPTCHA_SITE_KEY
-    LOGOUT_REDIRECT_LINK
-    DISABLE_USER_PROFILE_UPDATE
-    DEPLOYMENT_ENV
-    INSTALLATION_PRICING_PLAN
-  ].freeze
-
  before_action :set_application_pack
  before_action :set_global_config
  before_action :set_dashboard_scripts
@@ -44,7 +19,25 @@ class DashboardController < ActionController::Base
  end

  def set_global_config
-    @global_config = GlobalConfig.get(*GLOBAL_CONFIG_KEYS).merge(app_config)
+    @global_config = GlobalConfig.get(
+      'LOGO', 'LOGO_DARK', 'LOGO_THUMBNAIL',
+      'INSTALLATION_NAME',
+      'WIDGET_BRAND_URL', 'TERMS_URL',
+      'BRAND_URL', 'BRAND_NAME',
+      'PRIVACY_URL',
+      'DISPLAY_MANIFEST',
+      'CREATE_NEW_ACCOUNT_FROM_DASHBOARD',
+      'CHATWOOT_INBOX_TOKEN',
+      'API_CHANNEL_NAME',
+      'API_CHANNEL_THUMBNAIL',
+      'ANALYTICS_TOKEN',
+      'DIRECT_UPLOADS_ENABLED',
+      'HCAPTCHA_SITE_KEY',
+      'LOGOUT_REDIRECT_LINK',
+      'DISABLE_USER_PROFILE_UPDATE',
+      'DEPLOYMENT_ENV',
+      'INSTALLATION_PRICING_PLAN'
+    ).merge(app_config)
  end

  def set_dashboard_scripts
@@ -73,24 +66,15 @@ class DashboardController < ActionController::Base
      ENABLE_ACCOUNT_SIGNUP: GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false'),
      FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
      INSTAGRAM_APP_ID: GlobalConfigService.load('INSTAGRAM_APP_ID', ''),
-      TIKTOK_APP_ID: GlobalConfigService.load('TIKTOK_APP_ID', ''),
      FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v18.0'),
      WHATSAPP_APP_ID: GlobalConfigService.load('WHATSAPP_APP_ID', ''),
      WHATSAPP_CONFIGURATION_ID: GlobalConfigService.load('WHATSAPP_CONFIGURATION_ID', ''),
      IS_ENTERPRISE: ChatwootApp.enterprise?,
      AZURE_APP_ID: GlobalConfigService.load('AZURE_APP_ID', ''),
-      GIT_SHA: GIT_HASH,
-      ALLOWED_LOGIN_METHODS: allowed_login_methods
+      GIT_SHA: GIT_HASH
    }
  end

-  def allowed_login_methods
-    methods = ['email']
-    methods << 'google_oauth' if GlobalConfigService.load('ENABLE_GOOGLE_OAUTH_LOGIN', 'true').to_s != 'false'
-    methods << 'saml' if ChatwootHub.pricing_plan != 'community' && GlobalConfigService.load('ENABLE_SAML_SSO_LOGIN', 'true').to_s != 'false'
-    methods
-  end
-
  def set_application_pack
    @application_pack = if request.path.include?('/auth') || request.path.include?('/login')
                          'v3app'
@@ -10,12 +10,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
  private

  def sign_in_user
-    # Capture before skip_confirmation! sets confirmed_at, which would
-    # make oauth_user_needs_password_reset? return false and skip the
-    # password reset for persisted unconfirmed users.
-    needs_password_reset = oauth_user_needs_password_reset?
    @resource.skip_confirmation! if confirmable_enabled?
-    set_random_password_if_oauth_user if needs_password_reset

    # once the resource is found and verified
    # we can just send them to the login page again with the SSO params
@@ -24,28 +19,11 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
    redirect_to login_page_url(email: encoded_email, sso_auth_token: @resource.generate_sso_auth_token)
  end

-  def sign_in_user_on_mobile
-    # See comment in sign_in_user for why this is captured before skip_confirmation!
-    needs_password_reset = oauth_user_needs_password_reset?
-    @resource.skip_confirmation! if confirmable_enabled?
-    set_random_password_if_oauth_user if needs_password_reset
-
-    # once the resource is found and verified
-    # we can just send them to the login page again with the SSO params
-    # that will log them in
-    encoded_email = ERB::Util.url_encode(@resource.email)
-    params = { email: encoded_email, sso_auth_token: @resource.generate_sso_auth_token }.to_query
-
-    mobile_deep_link_base = GlobalConfigService.load('MOBILE_DEEP_LINK_BASE', 'chatwootapp')
-    redirect_to "#{mobile_deep_link_base}://auth/saml?#{params}", allow_other_host: true
-  end
-
  def sign_up_user
    return redirect_to login_page_url(error: 'no-account-found') unless account_signup_allowed?
    return redirect_to login_page_url(error: 'business-account-only') unless validate_signup_email_is_business_domain?

    create_account_for_user
-    set_random_password_if_oauth_user
    token = @resource.send(:set_reset_password_token)
    frontend_url = ENV.fetch('FRONTEND_URL', nil)
    redirect_to "#{frontend_url}/app/auth/password/edit?config=default&reset_password_token=#{token}"
@@ -60,7 +38,8 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
  end

  def account_signup_allowed?
-    GlobalConfigService.account_signup_enabled?
+    # set it to true by default, this is the behaviour across the app
+    GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') != 'false'
  end

  def resource_class(_mapping = nil)
@@ -90,15 +69,6 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
    Avatar::AvatarFromUrlJob.perform_later(@resource, auth_hash['info']['image'])
  end

-  def oauth_user_needs_password_reset?
-    @resource.present? && (@resource.new_record? || !@resource.confirmed?)
-  end
-
-  def set_random_password_if_oauth_user
-    # Password must satisfy secure_password requirements (uppercase, lowercase, number, special char)
-    @resource.update(password: "#{SecureRandom.hex(16)}aA1!") if @resource.persisted?
-  end
-
  def default_devise_mapping
    'user'
  end
@@ -6,8 +6,12 @@ class DeviseOverrides::PasswordsController < Devise::PasswordsController

  def create
    @user = User.from_email(params[:email])
-    @user&.send_reset_password_instructions
-    build_response(I18n.t('messages.reset_password'), 200)
+    if @user
+      @user.send_reset_password_instructions
+      build_response(I18n.t('messages.reset_password_success'), 200)
+    else
+      build_response(I18n.t('messages.reset_password_failure'), 404)
+    end
  end

  def update
@@ -1,7 +0,0 @@
-# Inherits from ActionController::Base to skip all middleware,
-# authentication, and callbacks. Used for health checks
-class HealthController < ActionController::Base # rubocop:disable Rails/ApplicationController
-  def show
-    render json: { status: 'woot' }
-  end
-end
@@ -2,8 +2,6 @@ class Linear::CallbacksController < ApplicationController
  include Linear::IntegrationHelper

  def show
-    return redirect_to(safe_linear_redirect_uri) if params[:code].blank? || account_id.blank?
-
    @response = oauth_client.auth_code.get_token(
      params[:code],
      redirect_uri: "#{base_url}/linear/callback"
@@ -12,7 +10,7 @@ class Linear::CallbacksController < ApplicationController
    handle_response
  rescue StandardError => e
    Rails.logger.error("Linear callback error: #{e.message}")
-    redirect_to safe_linear_redirect_uri
+    redirect_to linear_redirect_uri
  end

  private
@@ -33,19 +31,22 @@ class Linear::CallbacksController < ApplicationController
  end

  def handle_response
-    raise ArgumentError, 'Missing access token in Linear OAuth response' if parsed_body['access_token'].blank?
-
-    hook = account.hooks.find_or_initialize_by(app_id: 'linear')
-    hook.assign_attributes(
+    hook = account.hooks.new(
      access_token: parsed_body['access_token'],
      status: 'enabled',
-      settings: merged_integration_settings(hook.settings)
+      app_id: 'linear',
+      settings: {
+        token_type: parsed_body['token_type'],
+        expires_in: parsed_body['expires_in'],
+        scope: parsed_body['scope']
+      }
    )
+    # You may wonder why we're not handling the refresh token update, since the token will expire only after 10 years, https://github.com/linear/linear/issues/251
    hook.save!
    redirect_to linear_redirect_uri
  rescue StandardError => e
    Rails.logger.error("Linear callback error: #{e.message}")
-    redirect_to safe_linear_redirect_uri
+    redirect_to linear_redirect_uri
  end

  def account
@@ -53,47 +54,19 @@ class Linear::CallbacksController < ApplicationController
  end

  def account_id
-    return @account_id if instance_variable_defined?(:@account_id)
+    return unless params[:state]

-    @account_id = params[:state].present? ? verify_linear_token(params[:state]) : nil
+    verify_linear_token(params[:state])
  end

  def linear_redirect_uri
    "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{account.id}/settings/integrations/linear"
  end

-  def safe_linear_redirect_uri
-    return base_url if account_id.blank?
-
-    linear_redirect_uri
-  rescue StandardError
-    base_url
-  end
-
  def parsed_body
    @parsed_body ||= @response.response.parsed
  end

-  def integration_settings
-    {
-      token_type: parsed_body['token_type'],
-      expires_in: parsed_body['expires_in'],
-      expires_on: expires_on,
-      scope: parsed_body['scope'],
-      refresh_token: parsed_body['refresh_token']
-    }.compact
-  end
-
-  def merged_integration_settings(existing_settings)
-    existing_settings.to_h.with_indifferent_access.merge(integration_settings)
-  end
-
-  def expires_on
-    return if parsed_body['expires_in'].blank?
-
-    (Time.current.utc + parsed_body['expires_in'].to_i.seconds).to_s
-  end
-
  def base_url
    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
  end
@@ -1,101 +0,0 @@
-class Platform::Api::V1::EmailChannelMigrationsController < PlatformController
-  before_action :set_account
-  before_action :validate_account_permissible
-  before_action :validate_feature_flag
-  before_action :validate_params
-
-  def create
-    results = migrate_email_channels
-    render json: { results: results }, status: :ok
-  end
-
-  private
-
-  def set_account
-    @account = Account.find(params[:account_id])
-  end
-
-  def validate_account_permissible
-    return if @platform_app.platform_app_permissibles.find_by(permissible: @account)
-
-    render json: { error: 'Non permissible resource' }, status: :unauthorized
-  end
-
-  def validate_feature_flag
-    return if ActiveModel::Type::Boolean.new.cast(ENV.fetch('EMAIL_CHANNEL_MIGRATION', false))
-
-    render json: { error: 'Email channel migration is not enabled' }, status: :forbidden
-  end
-
-  def validate_params
-    return render json: { error: 'Missing migrations parameter' }, status: :unprocessable_entity if migration_params.blank?
-
-    return unless migration_params.size > MAX_MIGRATIONS
-
-    return render json: { error: "Too many migrations (max #{MAX_MIGRATIONS})" },
-                  status: :unprocessable_entity
-  end
-
-  def migrate_email_channels
-    migration_params.map { |entry| migrate_single(entry) }
-  end
-
-  MAX_MIGRATIONS = 25
-  SUPPORTED_PROVIDERS = %w[google microsoft].freeze
-
-  def migrate_single(entry)
-    validate_provider!(entry[:provider])
-
-    ActiveRecord::Base.transaction do
-      channel = create_channel(entry)
-      inbox = create_inbox(channel, entry)
-
-      { email: entry[:email], inbox_id: inbox.id, channel_id: channel.id, status: 'success' }
-    end
-  rescue StandardError => e
-    { email: entry[:email], status: 'error', message: e.message }
-  end
-
-  def create_channel(entry)
-    Channel::Email.create!(
-      account_id: @account.id,
-      email: entry[:email],
-      provider: entry[:provider],
-      provider_config: entry[:provider_config]&.to_h,
-      imap_enabled: entry.fetch(:imap_enabled, true),
-      imap_address: entry[:imap_address] || default_imap_address(entry[:provider]),
-      imap_port: entry[:imap_port] || 993,
-      imap_login: entry[:imap_login] || entry[:email],
-      imap_enable_ssl: entry.fetch(:imap_enable_ssl, true)
-    )
-  end
-
-  def create_inbox(channel, entry)
-    @account.inboxes.create!(
-      name: entry[:inbox_name] || "Migrated #{entry[:provider]&.capitalize}: #{entry[:email]}",
-      channel: channel
-    )
-  end
-
-  def validate_provider!(provider)
-    return if SUPPORTED_PROVIDERS.include?(provider)
-
-    raise ArgumentError, "Unsupported provider '#{provider}'. Must be one of: #{SUPPORTED_PROVIDERS.join(', ')}"
-  end
-
-  def default_imap_address(provider)
-    case provider
-    when 'google' then 'imap.gmail.com'
-    when 'microsoft' then 'outlook.office365.com'
-    else ''
-    end
-  end
-
-  def migration_params
-    params.permit(migrations: [
-                    :email, :provider, :inbox_name,
-                    :imap_enabled, :imap_address, :imap_port, :imap_login, :imap_enable_ssl,
-                    { provider_config: {} }
-                  ])[:migrations]
-  end
-end
@@ -1,13 +1,11 @@
 class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::BaseController
  before_action :ensure_custom_domain_request, only: [:show, :index]
  before_action :portal
-  before_action :ensure_portal_feature_enabled
  before_action :set_category, except: [:index, :show, :tracking_pixel]
  before_action :set_article, only: [:show]
  layout 'portal'

  def index
-    @search_query = list_params[:query]
    @articles = @portal.articles.published.includes(:category, :author)

    @articles = @articles.where(locale: permitted_params[:locale]) if permitted_params[:locale].present?
@@ -62,7 +60,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B

  def set_article
    @article = @portal.articles.find_by(slug: permitted_params[:article_slug])
-    @parsed_content = render_article_content(@article.content.to_s)
+    @parsed_content = render_article_content(@article.content)
  end

  def set_category
@@ -75,9 +73,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
  end

  def list_params
-    @list_params ||= params.permit(:query, :locale, :sort, :status, :page, :per_page).tap do |permitted|
-      permitted[:query] = permitted[:query].to_s.strip.presence
-    end
+    params.permit(:query, :locale, :sort, :status, :page, :per_page)
  end

  def permitted_params
@@ -1,7 +1,6 @@
 class Public::Api::V1::Portals::CategoriesController < Public::Api::V1::Portals::BaseController
  before_action :ensure_custom_domain_request, only: [:show, :index]
  before_action :portal
-  before_action :ensure_portal_feature_enabled
  before_action :set_category, only: [:show]
  layout 'portal'

@@ -1,8 +1,7 @@
 class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseController
  before_action :ensure_custom_domain_request, only: [:show]
-  before_action :redirect_to_portal_with_locale, only: [:show]
  before_action :portal
-  before_action :ensure_portal_feature_enabled
+  before_action :redirect_to_portal_with_locale, only: [:show]
  layout 'portal'

  def show
@@ -25,7 +24,6 @@ class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseControl
  def redirect_to_portal_with_locale
    return if params[:locale].present?

-    portal
    redirect_to "/hc/#{@portal.slug}/#{@portal.default_locale}"
  end
 end
@@ -18,11 +18,4 @@ class PublicController < ActionController::Base
      Please send us an email at support@chatwoot.com with the custom domain name and account API key"
    }, status: :unauthorized and return
  end
-
-  def ensure_portal_feature_enabled
-    return unless ChatwootApp.chatwoot_cloud?
-    return if @portal.account.feature_enabled?('help_center')
-
-    render 'public/api/v1/portals/not_active', status: :payment_required
-  end
 end
@@ -15,20 +15,14 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
  end

  def create
-    errors = []
    params['app_config'].each do |key, value|
      next unless @allowed_configs.include?(key)

      i = InstallationConfig.where(name: key).first_or_create(value: value, locked: false)
      i.value = value
-      errors.concat(i.errors.full_messages) unless i.save
-    end
-
-    if errors.any?
-      redirect_to super_admin_app_config_path(config: @config), alert: errors.join(', ')
-    else
-      redirect_to super_admin_settings_path, notice: "App Configs - #{@config.titleize} updated successfully"
+      i.save!
    end
+    redirect_to super_admin_settings_path, notice: "App Configs - #{@config.titleize} updated successfully"
  end

  private
@@ -42,21 +36,16 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
      'facebook' => %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT],
      'shopify' => %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET],
      'microsoft' => %w[AZURE_APP_ID AZURE_APP_SECRET],
-      'email' => %w[MAILER_INBOUND_EMAIL_DOMAIN ACCOUNT_EMAILS_LIMIT ACCOUNT_EMAILS_PLAN_LIMITS],
+      'email' => ['MAILER_INBOUND_EMAIL_DOMAIN'],
      'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],
      'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
      'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT],
-      'tiktok' => %w[TIKTOK_APP_ID TIKTOK_APP_SECRET TIKTOK_API_VERSION],
      'whatsapp_embedded' => %w[WHATSAPP_APP_ID WHATSAPP_APP_SECRET WHATSAPP_CONFIGURATION_ID WHATSAPP_API_VERSION],
      'notion' => %w[NOTION_CLIENT_ID NOTION_CLIENT_SECRET],
-      'google' => %w[GOOGLE_OAUTH_CLIENT_ID GOOGLE_OAUTH_CLIENT_SECRET GOOGLE_OAUTH_REDIRECT_URI ENABLE_GOOGLE_OAUTH_LOGIN],
-      'captain' => %w[CAPTAIN_OPEN_AI_API_KEY CAPTAIN_OPEN_AI_MODEL CAPTAIN_OPEN_AI_ENDPOINT]
+      'google' => %w[GOOGLE_OAUTH_CLIENT_ID GOOGLE_OAUTH_CLIENT_SECRET GOOGLE_OAUTH_REDIRECT_URI]
    }

-    @allowed_configs = mapping.fetch(
-      @config,
-      %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS WEBHOOK_TIMEOUT MAXIMUM_FILE_UPLOAD_SIZE WIDGET_TOKEN_EXPIRY]
-    )
+    @allowed_configs = mapping.fetch(@config, %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS])
  end
 end

@@ -1,144 +0,0 @@
-class Tiktok::CallbacksController < ApplicationController
-  include Tiktok::IntegrationHelper
-
-  def show
-    return handle_authorization_error if params[:error].present?
-    return handle_ungranted_scopes_error unless all_scopes_granted?
-
-    process_successful_authorization
-  rescue StandardError => e
-    handle_error(e)
-  end
-
-  private
-
-  def all_scopes_granted?
-    granted_scopes = short_term_access_token[:scope].to_s.split(',')
-    (Tiktok::AuthClient::REQUIRED_SCOPES - granted_scopes).blank?
-  end
-
-  def process_successful_authorization
-    inbox, already_exists = find_or_create_inbox
-
-    if already_exists
-      redirect_to app_tiktok_inbox_settings_url(account_id: account_id, inbox_id: inbox.id)
-    else
-      redirect_to app_tiktok_inbox_agents_url(account_id: account_id, inbox_id: inbox.id)
-    end
-  end
-
-  def handle_error(error)
-    Rails.logger.error("TikTok Channel creation Error: #{error.message}")
-    ChatwootExceptionTracker.new(error).capture_exception
-
-    redirect_to_error_page(error_type: error.class.name, code: 500, error_message: error.message)
-  end
-
-  # Handles the case when a user denies permissions or cancels the authorization flow
-  def handle_authorization_error
-    redirect_to_error_page(
-      error_type: params[:error] || 'access_denied',
-      code: params[:error_code],
-      error_message: params[:error_description] || 'User cancelled the Authorization'
-    )
-  end
-
-  # Handles the case when a user partially accepted the required scopes
-  def handle_ungranted_scopes_error
-    redirect_to_error_page(
-      error_type: 'ungranted_scopes',
-      code: 400,
-      error_message: 'User did not grant all the required scopes'
-    )
-  end
-
-  # Centralized method to redirect to error page with appropriate parameters
-  # This ensures consistent error handling across different error scenarios
-  # Frontend will handle the error page based on the error_type
-  def redirect_to_error_page(error_type:, code:, error_message:)
-    redirect_to app_new_tiktok_inbox_url(
-      account_id: account_id,
-      error_type: error_type,
-      code: code,
-      error_message: error_message
-    )
-  end
-
-  def find_or_create_inbox
-    business_details = tiktok_client.business_account_details
-    channel_tiktok = find_channel
-    channel_exists = channel_tiktok.present?
-
-    if channel_tiktok
-      update_channel(channel_tiktok, business_details)
-    else
-      channel_tiktok = create_channel_with_inbox(business_details)
-    end
-
-    # reauthorized will also update cache keys for the associated inbox
-    channel_tiktok.reauthorized!
-
-    set_avatar(channel_tiktok.inbox, business_details[:profile_image]) if business_details[:profile_image].present?
-
-    [channel_tiktok.inbox, channel_exists]
-  end
-
-  def create_channel_with_inbox(business_details)
-    ActiveRecord::Base.transaction do
-      channel_tiktok = Channel::Tiktok.create!(
-        account: account,
-        business_id: short_term_access_token[:business_id],
-        access_token: short_term_access_token[:access_token],
-        refresh_token: short_term_access_token[:refresh_token],
-        expires_at: short_term_access_token[:expires_at],
-        refresh_token_expires_at: short_term_access_token[:refresh_token_expires_at]
-      )
-
-      account.inboxes.create!(
-        account: account,
-        channel: channel_tiktok,
-        name: business_details[:display_name].presence || business_details[:username]
-      )
-
-      channel_tiktok
-    end
-  end
-
-  def find_channel
-    Channel::Tiktok.find_by(business_id: short_term_access_token[:business_id], account: account)
-  end
-
-  def update_channel(channel_tiktok, business_details)
-    channel_tiktok.update!(
-      access_token: short_term_access_token[:access_token],
-      refresh_token: short_term_access_token[:refresh_token],
-      expires_at: short_term_access_token[:expires_at],
-      refresh_token_expires_at: short_term_access_token[:refresh_token_expires_at]
-    )
-
-    channel_tiktok.inbox.update!(name: business_details[:display_name].presence || business_details[:username])
-  end
-
-  def set_avatar(inbox, avatar_url)
-    Avatar::AvatarFromUrlJob.perform_later(inbox, avatar_url)
-  end
-
-  def account_id
-    @account_id ||= verify_tiktok_token(params[:state])
-  end
-
-  def account
-    @account ||= Account.find(account_id)
-  end
-
-  def short_term_access_token
-    @short_term_access_token ||= Tiktok::AuthClient.obtain_short_term_access_token(params[:code])
-  end
-
-  def tiktok_client
-    @tiktok_client ||= Tiktok::Client.new(
-      business_id: short_term_access_token[:business_id],
-      access_token: short_term_access_token[:access_token]
-    )
-  end
-end
@@ -1,35 +0,0 @@
-class Webhooks::ShopifyController < ActionController::API
-  before_action :verify_hmac!
-
-  def events
-    case request.headers['X-Shopify-Topic']
-    when 'shop/redact'
-      handle_shop_redact
-    end
-
-    head :ok
-  end
-
-  private
-
-  def verify_hmac!
-    secret = GlobalConfigService.load('SHOPIFY_CLIENT_SECRET', nil)
-    return head :unauthorized if secret.blank?
-
-    data = request.body.read
-    request.body.rewind
-
-    hmac_header = request.headers['X-Shopify-Hmac-SHA256']
-    return head :unauthorized if hmac_header.blank?
-
-    computed = Base64.strict_encode64(OpenSSL::HMAC.digest('SHA256', secret, data))
-    return head :unauthorized unless ActiveSupport::SecurityUtils.secure_compare(computed, hmac_header)
-  end
-
-  def handle_shop_redact
-    shop_domain = params[:shop_domain]
-    return if shop_domain.blank?
-
-    Integrations::Hook.where(app_id: 'shopify', reference_id: shop_domain).destroy_all
-  end
-end
@@ -1,53 +0,0 @@
-class Webhooks::TiktokController < ActionController::API
-  before_action :verify_signature!
-
-  def events
-    event = JSON.parse(request_payload)
-    if echo_event?
-      # Add delay to prevent race condition where echo arrives before send message API completes
-      # This avoids duplicate messages when echo comes early during API processing
-      ::Webhooks::TiktokEventsJob.set(wait: 2.seconds).perform_later(event)
-    else
-      ::Webhooks::TiktokEventsJob.perform_later(event)
-    end
-
-    head :ok
-  end
-
-  private
-
-  def request_payload
-    @request_payload ||= request.body.read
-  end
-
-  def verify_signature!
-    signature_header = request.headers['Tiktok-Signature']
-    client_secret = GlobalConfigService.load('TIKTOK_APP_SECRET', nil)
-    received_timestamp, received_signature = extract_signature_parts(signature_header)
-
-    return head :unauthorized unless client_secret && received_timestamp && received_signature
-
-    signature_payload = "#{received_timestamp}.#{request_payload}"
-    computed_signature = OpenSSL::HMAC.hexdigest('SHA256', client_secret, signature_payload)
-
-    return head :unauthorized unless ActiveSupport::SecurityUtils.secure_compare(computed_signature, received_signature)
-
-    # Check timestamp delay (acceptable delay: 5 seconds)
-    current_timestamp = Time.current.to_i
-    delay = current_timestamp - received_timestamp
-
-    return head :unauthorized if delay > 5
-  end
-
-  def extract_signature_parts(signature_header)
-    return [nil, nil] if signature_header.blank?
-
-    keys = signature_header.split(',')
-    signature_parts = keys.map { |part| part.split('=') }.to_h
-    [signature_parts['t']&.to_i, signature_parts['s']]
-  end
-
-  def echo_event?
-    params[:event] == 'im_send_msg'
-  end
-end
@@ -14,14 +14,7 @@ class WidgetsController < ActionController::Base
  private

  def set_global_config
-    @global_config = GlobalConfig.get(
-      'LOGO_THUMBNAIL',
-      'BRAND_NAME',
-      'WIDGET_BRAND_URL',
-      'DIRECT_UPLOADS_ENABLED',
-      'MAXIMUM_FILE_UPLOAD_SIZE',
-      'INSTALLATION_NAME'
-    )
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL', 'DIRECT_UPLOADS_ENABLED', 'INSTALLATION_NAME')
  end

  def set_web_widget
@@ -77,23 +70,13 @@ class WidgetsController < ActionController::Base
  end

  def allow_iframe_requests
-    if @web_widget.allowed_domains.blank? || embedded_from_non_web_origin?
+    if @web_widget.allowed_domains.blank?
      response.headers.delete('X-Frame-Options')
    else
      domains = @web_widget.allowed_domains.split(',').map(&:strip).join(' ')
      response.headers['Content-Security-Policy'] = "frame-ancestors #{domains}"
    end
  end
-
-  # Mobile WebViews (iOS/Android) load content from file:// or null origins,
-  # which cannot match any domain in frame-ancestors. When the per-inbox flag
-  # is enabled, skip frame-ancestors for these requests.
-  def embedded_from_non_web_origin?
-    return false unless @web_widget.allow_mobile_webview?
-
-    origin = request.headers['Origin']
-    origin.blank? || origin == 'null' || origin&.start_with?('file://')
-  end
 end

 WidgetsController.prepend_mod_with('WidgetsController')
@@ -25,7 +25,7 @@ class UserDashboard < Administrate::BaseDashboard
    current_sign_in_ip: Field::String,
    last_sign_in_ip: Field::String,
    confirmation_token: Field::String,
-    confirmed_at: ConfirmedAtField,
+    confirmed_at: Field::DateTime,
    confirmation_sent_at: Field::DateTime,
    unconfirmed_email: Field::String,
    name: Field::String.with_options(searchable: true),
@@ -1,4 +0,0 @@
-require 'administrate/field/base'
-
-class ConfirmedAtField < Administrate::Field::DateTime
-end
@@ -11,7 +11,6 @@ class ConversationFinder
    'priority_desc' => %w[sort_on_priority desc],
    'waiting_since_asc' => %w[sort_on_waiting_since asc],
    'waiting_since_desc' => %w[sort_on_waiting_since desc],
-    'priority_desc_created_at_asc' => %w[sort_on_priority_created_at desc],

    # To be removed in v3.5.0
    'latest' => %w[sort_on_last_activity_at desc],
@@ -56,22 +55,6 @@ class ConversationFinder
    }
  end

-  def perform_meta_only
-    set_up
-
-    mine_count, unassigned_count, all_count, = set_count_for_all_conversations
-    assigned_count = all_count - unassigned_count
-
-    {
-      count: {
-        mine_count: mine_count,
-        assigned_count: assigned_count,
-        unassigned_count: unassigned_count,
-        all_count: all_count
-      }
-    }
-  end
-
  private

  def set_up
@@ -57,35 +57,39 @@ module Api::V1::InboxesHelper
  end

  def check_smtp_connection(channel_data, smtp)
-    smtp.open_timeout = 10
    smtp.start(channel_data[:smtp_domain], channel_data[:smtp_login], channel_data[:smtp_password],
               channel_data[:smtp_authentication]&.to_sym || :login)
    smtp.finish
-  rescue Net::SMTPAuthenticationError
-    raise StandardError, I18n.t('errors.inboxes.smtp.authentication_error')
-  rescue SocketError, Errno::ECONNREFUSED, Errno::EHOSTUNREACH, Errno::ENETUNREACH, Net::OpenTimeout
-    raise StandardError, I18n.t('errors.inboxes.smtp.connection_error')
-  rescue OpenSSL::SSL::SSLError
-    raise StandardError, I18n.t('errors.inboxes.smtp.ssl_error')
-  rescue Net::SMTPServerBusy, Net::SMTPSyntaxError, Net::SMTPFatalError
-    raise StandardError, I18n.t('errors.inboxes.smtp.smtp_error')
-  rescue StandardError => e
-    raise StandardError, e.message
  end

  def set_smtp_encryption(channel_data, smtp)
    if channel_data[:smtp_enable_ssl_tls]
-      set_smtp_ssl_method(smtp, :enable_tls, channel_data[:smtp_openssl_verify_mode])
+      set_enable_tls(channel_data, smtp)
    elsif channel_data[:smtp_enable_starttls_auto]
-      set_smtp_ssl_method(smtp, :enable_starttls_auto, channel_data[:smtp_openssl_verify_mode])
+      set_enable_starttls_auto(channel_data, smtp)
    end
  end

-  def set_smtp_ssl_method(smtp, method, openssl_verify_mode)
-    return unless smtp.respond_to?(method)
+  def set_enable_starttls_auto(channel_data, smtp)
+    return unless smtp.respond_to?(:enable_starttls_auto)

-    context = enable_openssl_mode(openssl_verify_mode) if openssl_verify_mode
-    context ? smtp.send(method, context) : smtp.send(method)
+    if channel_data[:smtp_openssl_verify_mode]
+      context = enable_openssl_mode(channel_data[:smtp_openssl_verify_mode])
+      smtp.enable_starttls_auto(context)
+    else
+      smtp.enable_starttls_auto
+    end
+  end
+
+  def set_enable_tls(channel_data, smtp)
+    return unless smtp.respond_to?(:enable_tls)
+
+    if channel_data[:smtp_openssl_verify_mode]
+      context = enable_openssl_mode(channel_data[:smtp_openssl_verify_mode])
+      smtp.enable_tls(context)
+    else
+      smtp.enable_tls
+    end
  end

  def enable_openssl_mode(smtp_openssl_verify_mode)
@@ -46,13 +46,6 @@ module Api::V2::Accounts::ReportsHelper
    end
  end

-  def generate_conversations_report
-    builder = V2::Reports::Conversations::MetricBuilder.new(Current.account, build_params(type: :account))
-    summary = builder.summary
-
-    [generate_conversation_report_metrics(summary)]
-  end
-
  private

  def build_params(base_params)
@@ -78,16 +71,4 @@ module Api::V2::Accounts::ReportsHelper
      report[:resolved_conversations_count]
    ]
  end
-
-  def generate_conversation_report_metrics(summary)
-    [
-      summary[:conversations_count],
-      summary[:incoming_messages_count],
-      summary[:outgoing_messages_count],
-      Reports::TimeFormatPresenter.new(summary[:avg_first_response_time]).format,
-      Reports::TimeFormatPresenter.new(summary[:avg_resolution_time]).format,
-      summary[:resolutions_count],
-      Reports::TimeFormatPresenter.new(summary[:reply_time]).format
-    ]
-  end
 end
@@ -1,24 +0,0 @@
-# Provides utility methods for data transformation, hash manipulation, and JSON parsing.
-# This module contains helper methods for converting between different data types,
-# normalizing hashes, and safely handling JSON operations.
-module DataHelper
-  # Ensures a hash supports indifferent access (string or symbol keys).
-  # Returns an empty hash if the input is blank.
-  def ensure_indifferent_access(hash)
-    return {} if hash.blank?
-
-    hash.respond_to?(:with_indifferent_access) ? hash.with_indifferent_access : hash
-  end
-
-  def convert_to_hash(obj)
-    return obj.to_unsafe_h if obj.instance_of?(ActionController::Parameters)
-
-    obj
-  end
-
-  def safe_parse_json(content)
-    JSON.parse(content, symbolize_names: true)
-  rescue JSON::ParserError
-    {}
-  end
-end
@@ -4,19 +4,6 @@ module EmailHelper
    domain.split('.').first
  end

-  def render_email_html(content)
-    return '' if content.blank?
-
-    ChatwootMarkdownRenderer.new(content).render_message.to_s
-  end
-
-  # Raise a standard error if any email address is invalid
-  def validate_email_addresses(emails_to_test)
-    emails_to_test&.each do |email|
-      raise StandardError, 'Invalid email address' unless email.match?(URI::MailTo::EMAIL_REGEXP)
-    end
-  end
-
  # ref: https://www.rfc-editor.org/rfc/rfc5233.html
  # This is not a  mandatory requirement for email addresses, but it is a common practice.
  # john+test@xyc.com is the same as john@xyc.com
@@ -34,10 +21,6 @@ module EmailHelper
    end
  end

-  def normalize_email_body(content)
-    content.to_s.gsub("\r\n", "\n")
-  end
-
  def modified_liquid_content(email)
    # This regex is used to match the code blocks in the content
    # We don't want to process liquid in code blocks
@@ -46,10 +29,7 @@ module EmailHelper

  def message_drops(conversation)
    {
-      'contact' => ContactDrop.new(conversation.contact),
-      'conversation' => ConversationDrop.new(conversation),
-      'inbox' => InboxDrop.new(conversation.inbox),
-      'account' => AccountDrop.new(conversation.account)
+      'contact' => ContactDrop.new(conversation.contact)
    }
  end
 end
@@ -47,15 +47,11 @@ module Filters::FilterHelper

  def handle_additional_attributes(query_hash, filter_operator_value, data_type)
    if data_type == 'text_case_insensitive'
-      ActiveRecord::Base.sanitize_sql_array(
-        ["LOWER(#{filter_config[:table_name]}.additional_attributes ->> ?) #{filter_operator_value} #{query_hash[:query_operator]}",
-         query_hash[:attribute_key]]
-      )
+      "LOWER(#{filter_config[:table_name]}.additional_attributes ->> '#{query_hash[:attribute_key]}') " \
+        "#{filter_operator_value} #{query_hash[:query_operator]}"
    else
-      ActiveRecord::Base.sanitize_sql_array(
-        ["#{filter_config[:table_name]}.additional_attributes ->> ? #{filter_operator_value} #{query_hash[:query_operator]} ",
-         query_hash[:attribute_key]]
-      )
+      "#{filter_config[:table_name]}.additional_attributes ->> '#{query_hash[:attribute_key]}' " \
+        "#{filter_operator_value} #{query_hash[:query_operator]} "
    end
  end

@@ -74,7 +70,7 @@ module Filters::FilterHelper

  def date_filter(current_filter, query_hash, filter_operator_value)
    "(#{filter_config[:table_name]}.#{query_hash[:attribute_key]})::#{current_filter['data_type']} " \
-      "#{filter_operator_value} #{query_hash[:query_operator]}"
+      "#{filter_operator_value}#{current_filter['data_type']} #{query_hash[:query_operator]}"
  end

  def text_case_insensitive_filter(query_hash, filter_operator_value)
@@ -2,12 +2,12 @@
 # No need to replicate the same values in two places

 # ------- Premium Features ------- #
-saml:
-  name: 'SAML SSO'
-  description: 'Configuration for controlling SAML Single Sign-On availability'
-  enabled: <%= ChatwootApp.enterprise? %>
-  icon: 'icon-lock-line'
-  config_key: 'saml'
+captain:
+  name: 'Captain'
+  description: 'Enable AI-powered conversations with your customers.'
+  enabled: <%= (ChatwootHub.pricing_plan != 'community') %>
+  icon: 'icon-captain'
+  config_key: 'captain'
  enterprise: true
 custom_branding:
  name: 'Custom Branding'
@@ -41,12 +41,6 @@ help_center:
  description: 'Allow agents to create help center articles and publish them in a portal.'
  enabled: true
  icon: 'icon-book-2-line'
-captain:
-  name: 'Captain'
-  description: 'Enable AI-powered conversations with your customers.'
-  enabled: true
-  icon: 'icon-captain'
-  config_key: 'captain'

 # ------- Communication Channels ------- #
 live_chat:
@@ -77,12 +71,6 @@ instagram:
  enabled: true
  icon: 'icon-instagram'
  config_key: 'instagram'
-tiktok:
-  name: 'TikTok'
-  description: 'Stay connected with your customers on TikTok'
-  enabled: true
-  icon: 'icon-tiktok'
-  config_key: 'tiktok'
 whatsapp:
  name: 'WhatsApp'
  description: 'Manage your WhatsApp business interactions from Chatwoot.'
@@ -1,47 +0,0 @@
-module Tiktok::IntegrationHelper
-  # Generates a signed JWT token for Tiktok integration
-  #
-  # @param account_id [Integer] The account ID to encode in the token
-  # @return [String, nil] The encoded JWT token or nil if client secret is missing
-  def generate_tiktok_token(account_id)
-    return if client_secret.blank?
-
-    JWT.encode(token_payload(account_id), client_secret, 'HS256')
-  rescue StandardError => e
-    Rails.logger.error("Failed to generate TikTok token: #{e.message}")
-    nil
-  end
-
-  # Verifies and decodes a Tiktok JWT token
-  #
-  # @param token [String] The JWT token to verify
-  # @return [Integer, nil] The account ID from the token or nil if invalid
-  def verify_tiktok_token(token)
-    return if token.blank? || client_secret.blank?
-
-    decode_token(token, client_secret)
-  end
-
-  private
-
-  def client_secret
-    @client_secret ||= GlobalConfigService.load('TIKTOK_APP_SECRET', nil)
-  end
-
-  def token_payload(account_id)
-    {
-      sub: account_id,
-      iat: Time.current.to_i
-    }
-  end
-
-  def decode_token(token, secret)
-    JWT.decode(token, secret, true, {
-                 algorithm: 'HS256',
-                 verify_expiration: true
-               }).first['sub']
-  rescue StandardError => e
-    Rails.logger.error("Unexpected error verifying Tiktok token: #{e.message}")
-    nil
-  end
-end
@@ -1,10 +1,4 @@
 module TimezoneHelper
-  def timezone_name_from_params(timezone, offset)
-    return timezone if timezone.present? && ActiveSupport::TimeZone[timezone].present?
-
-    timezone_name_from_offset(offset)
-  end
-
  # ActiveSupport TimeZone is not aware of the current time, so ActiveSupport::Timezone[offset]
  # would return the timezone without considering day light savings. To get the correct timezone,
  # this method uses zone.now.utc_offset for comparison as referenced in the issues below
--- a/Show More
+++ b/Show More
Author	SHA1	Message	Date
Muhsin KelothandGitHub	2d4296fd1f	Merge branch 'develop' into data/populate_contact_sync	2025-09-25 17:57:31 +05:30
Tanmay Sharma	81a3ba6ed5	Merge remote-tracking branch 'origin/data/populate_contact_sync' into data/populate_contact_sync	2025-07-29 07:49:18 +05:30
Tanmay Sharma	2b1e809a25	Merge remote-tracking branch 'origin/develop' into data/populate_contact_sync	2025-07-29 07:48:47 +05:30
Tanmay Sharma	2117a941af	add script to update social identities	2025-07-29 07:45:34 +05:30
Muhsin KelothandGitHub	f55467c919	Merge branch 'develop' into data/populate_contact_sync	2025-07-23 16:30:36 +04:00
Tanmay Deep SharmaandGitHub	4f26e2dd25	Merge branch 'develop' into data/populate_contact_sync	2025-07-23 15:49:38 +04:00
Tanmay Sharma	edab2b65bf	add migration script for populating the contact information per account	2025-07-23 15:04:56 +04:00
@@ -1 +1 @@
 .13.0
 .5.1
@@ -1 +1 @@
 .12.1
 .4.0
@@ -1 +1 @@
 .5.0
 .4.3