chore: add scripts to test

While generating the summary, use the appropriate sender type for the
message.

.env.example

@@ -256,6 +256,8 @@ AZURE_APP_SECRET=
 ## Change these values to fine tune performance
 # control the concurrency setting of sidekiq
 # SIDEKIQ_CONCURRENCY=10
+# Enable verbose logging each time a job is dequeued in Sidekiq
+# ENABLE_SIDEKIQ_DEQUEUE_LOGGER=false
 
 
 # AI powered features

.github/workflows/run_mfa_spec.yml

@@ -70,6 +70,7 @@ jobs:
             spec/services/mfa/authentication_service_spec.rb \
             spec/requests/api/v1/profile/mfa_controller_spec.rb \
             spec/controllers/devise_overrides/sessions_controller_spec.rb \
+            spec/models/application_record_external_credentials_encryption_spec.rb \
             --profile=10 \
             --format documentation
         env:

.rubocop.yml

@@ -23,7 +23,7 @@ Metrics/MethodLength:
     - 'enterprise/lib/captain/agent.rb'
 
 RSpec/ExampleLength:
-  Max: 25
+  Max: 50
 
 Style/Documentation:
   Enabled: false
@@ -336,4 +336,4 @@ FactoryBot/RedundantFactoryOption:
   Enabled: false
 
 FactoryBot/FactoryAssociationWithStrategy:
-  Enabled: false
+  Enabled: false

Gemfile

@@ -21,6 +21,7 @@ gem 'telephone_number'
 gem 'time_diff'
 gem 'tzinfo-data'
 gem 'valid_email2'
+gem 'email-provider-info'
 # compress javascript config.assets.js_compressor
 gem 'uglifier'
 ##-- used for single column multiple binary flags in notification settings/feature flagging --##

Gemfile.lock

@@ -270,6 +270,7 @@ GEM
       concurrent-ruby (~> 1.0)
       http (>= 3.0)
       ruby2_keywords
+    email-provider-info (0.0.1)
     email_reply_trimmer (0.1.13)
     erubi (1.13.0)
     et-orbi (1.2.11)
@@ -594,7 +595,7 @@ GEM
     oj (3.16.10)
       bigdecimal (>= 3.0)
       ostruct (>= 0.2)
-    omniauth (2.1.3)
+    omniauth (2.1.4)
       hashie (>= 3.4.6)
       logger
       rack (>= 2.2.3)
@@ -644,7 +645,7 @@ GEM
       activesupport (>= 3.0.0)
     raabro (1.4.0)
     racc (1.8.1)
-    rack (3.2.0)
+    rack (3.2.3)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
     rack-contrib (2.5.0)
@@ -653,7 +654,7 @@ GEM
       rack (>= 2.0.0)
     rack-mini-profiler (3.2.0)
       rack (>= 1.2.0)
-    rack-protection (4.1.1)
+    rack-protection (4.2.1)
       base64 (>= 0.1.0)
       logger (>= 1.6.0)
       rack (>= 3.0.0, < 4)
@@ -935,7 +936,7 @@ GEM
       unicode-emoji (~> 4.0, >= 4.0.4)
     unicode-emoji (4.0.4)
     uniform_notifier (1.17.0)
-    uri (1.0.3)
+    uri (1.0.4)
     uri_template (0.7.0)
     valid_email2 (5.2.6)
       activemodel (>= 3.2)
@@ -1016,6 +1017,7 @@ DEPENDENCIES
   dotenv-rails (>= 3.0.0)
   down
   elastic-apm
+  email-provider-info
   email_reply_trimmer
   facebook-messenger
   factory_bot_rails (>= 6.4.3)

app.json

@@ -36,6 +36,10 @@
     "REDIS_OPENSSL_VERIFY_MODE":{
       "description": "OpenSSL verification mode for Redis connections. ref https://help.heroku.com/HC0F8CUS/redis-connection-issues",
       "value": "none"
+    },
+    "NODE_OPTIONS": {
+      "description": "Increase V8 heap for Vite build to avoid OOM",
+      "value": "--max-old-space-size=4096"
     }
   },
   "formation": {

app/builders/messages/message_builder.rb

@@ -23,7 +23,7 @@ class Messages::MessageBuilder
     process_emails
     # When the message has no quoted content, it will just be rendered as a regular message
     # The frontend is equipped to handle this case
-    process_email_content if @account.feature_enabled?(:quoted_email_reply)
+    process_email_content
     @message.save!
     @message
   end
@@ -178,7 +178,13 @@ class Messages::MessageBuilder
     email_attributes = ensure_indifferent_access(@message.content_attributes[:email] || {})
     normalized_content = normalize_email_body(@message.content)
 
-    email_attributes[:html_content] = build_html_content(normalized_content)
+    # Use custom HTML content if provided, otherwise generate from message content
+    email_attributes[:html_content] = if custom_email_content_provided?
+                                        build_custom_html_content
+                                      else
+                                        build_html_content(normalized_content)
+                                      end
+
     email_attributes[:text_content] = build_text_content(normalized_content)
     email_attributes
   end
@@ -213,4 +219,17 @@ class Messages::MessageBuilder
 
     ChatwootMarkdownRenderer.new(content).render_message.to_s
   end
+
+  def custom_email_content_provided?
+    @params[:email_html_content].present?
+  end
+
+  def build_custom_html_content
+    html_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :html_content) || {})
+
+    html_content[:full] = @params[:email_html_content]
+    html_content[:reply] = @params[:email_html_content]
+
+    html_content
+  end
 end

app/builders/v2/reports/base_summary_builder.rb

@@ -10,10 +10,28 @@ class V2::Reports::BaseSummaryBuilder
 
   def load_data
     @conversations_count = fetch_conversations_count
-    @resolved_count = fetch_resolved_count
-    @avg_resolution_time = fetch_average_time('conversation_resolved')
-    @avg_first_response_time = fetch_average_time('first_response')
-    @avg_reply_time = fetch_average_time('reply_time')
+    load_reporting_events_data
+  end
+
+  def load_reporting_events_data
+    # Extract the column name for indexing (e.g., 'conversations.team_id' -> 'team_id')
+    index_key = group_by_key.to_s.split('.').last
+
+    results = reporting_events
+              .select(
+                "#{group_by_key} as #{index_key}",
+                "COUNT(CASE WHEN name = 'conversation_resolved' THEN 1 END) as resolved_count",
+                "AVG(CASE WHEN name = 'conversation_resolved' THEN #{average_value_key} END) as avg_resolution_time",
+                "AVG(CASE WHEN name = 'first_response' THEN #{average_value_key} END) as avg_first_response_time",
+                "AVG(CASE WHEN name = 'reply_time' THEN #{average_value_key} END) as avg_reply_time"
+              )
+              .group(group_by_key)
+              .index_by { |record| record.public_send(index_key) }
+
+    @resolved_count = results.transform_values(&:resolved_count)
+    @avg_resolution_time = results.transform_values(&:avg_resolution_time)
+    @avg_first_response_time = results.transform_values(&:avg_first_response_time)
+    @avg_reply_time = results.transform_values(&:avg_reply_time)
   end
 
   def reporting_events
@@ -24,14 +42,6 @@ class V2::Reports::BaseSummaryBuilder
     # Override this method
   end
 
-  def fetch_average_time(event_name)
-    get_grouped_average(reporting_events.where(name: event_name))
-  end
-
-  def fetch_resolved_count
-    reporting_events.where(name: 'conversation_resolved').group(group_by_key).count
-  end
-
   def group_by_key
     # Override this method
   end
@@ -40,10 +50,6 @@ class V2::Reports::BaseSummaryBuilder
     # Override this method
   end
 
-  def get_grouped_average(events)
-    events.group(group_by_key).average(average_value_key)
-  end
-
   def average_value_key
     ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
   end

app/builders/v2/reports/inbox_summary_builder.rb

@@ -13,10 +13,7 @@ class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
 
   def load_data
     @conversations_count = fetch_conversations_count
-    @resolved_count = fetch_resolved_count
-    @avg_resolution_time = fetch_average_time('conversation_resolved')
-    @avg_first_response_time = fetch_average_time('first_response')
-    @avg_reply_time = fetch_average_time('reply_time')
+    load_reporting_events_data
   end
 
   def fetch_conversations_count

app/controllers/api/v1/accounts/bulk_actions_controller.rb

@@ -1,13 +1,12 @@
 class Api::V1::Accounts::BulkActionsController < Api::V1::Accounts::BaseController
-  before_action :type_matches?
-
   def create
-    if type_matches?
-      ::BulkActionsJob.perform_later(
-        account: @current_account,
-        user: current_user,
-        params: permitted_params
-      )
+    case normalized_type
+    when 'Conversation'
+      enqueue_conversation_job
+      head :ok
+    when 'Contact'
+      check_authorization_for_contact_action
+      enqueue_contact_job
       head :ok
     else
       render json: { success: false }, status: :unprocessable_entity
@@ -16,11 +15,54 @@ class Api::V1::Accounts::BulkActionsController < Api::V1::Accounts::BaseControll
 
   private
 
-  def type_matches?
-    ['Conversation'].include?(params[:type])
+  def normalized_type
+    params[:type].to_s.camelize
   end
 
-  def permitted_params
-    params.permit(:type, :snoozed_until, ids: [], fields: [:status, :assignee_id, :team_id], labels: [add: [], remove: []])
+  def enqueue_conversation_job
+    ::BulkActionsJob.perform_later(
+      account: @current_account,
+      user: current_user,
+      params: conversation_params
+    )
+  end
+
+  def enqueue_contact_job
+    Contacts::BulkActionJob.perform_later(
+      @current_account.id,
+      current_user.id,
+      contact_params
+    )
+  end
+
+  def delete_contact_action?
+    params[:action_name] == 'delete'
+  end
+
+  def check_authorization_for_contact_action
+    authorize(Contact, :destroy?) if delete_contact_action?
+  end
+
+  def conversation_params
+    # TODO: Align conversation payloads with the `{ action_name, action_attributes }`
+    # and then remove this method in favor of a common params method.
+    base = params.permit(
+      :snoozed_until,
+      fields: [:status, :assignee_id, :team_id]
+    )
+    append_common_bulk_attributes(base)
+  end
+
+  def contact_params
+    # TODO: remove this method in favor of a common params method.
+    # once legacy conversation payloads are migrated.
+    append_common_bulk_attributes({})
+  end
+
+  def append_common_bulk_attributes(base_params)
+    # NOTE: Conversation payloads historically diverged per action. Going forward we
+    # want all objects to share a common contract: `{ action_name, action_attributes }`
+    common = params.permit(:type, :action_name, ids: [], labels: [add: [], remove: []])
+    base_params.merge(common)
   end
 end

app/controllers/api/v1/accounts/conversations/base_controller.rb

@@ -5,6 +5,6 @@ class Api::V1::Accounts::Conversations::BaseController < Api::V1::Accounts::Base
 
   def conversation
     @conversation ||= Current.account.conversations.find_by!(display_id: params[:conversation_id])
-    authorize @conversation.inbox, :show?
+    authorize @conversation, :show?
   end
 end

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -160,7 +160,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
 
   def conversation
     @conversation ||= Current.account.conversations.find_by!(display_id: params[:id])
-    authorize @conversation.inbox, :show?
+    authorize @conversation, :show?
   end
 
   def inbox

app/controllers/api/v1/accounts/integrations/dyte_controller.rb

@@ -22,7 +22,7 @@ class Api::V1::Accounts::Integrations::DyteController < Api::V1::Accounts::BaseC
   private
 
   def authorize_request
-    authorize @conversation.inbox, :show?
+    authorize @conversation, :show?
   end
 
   def render_response(response)

app/controllers/concerns/access_token_auth_helper.rb

@@ -14,6 +14,7 @@ module AccessTokenAuthHelper
     ensure_access_token
     render_unauthorized('Invalid Access Token') && return if @access_token.blank?
 
+    # NOTE: This ensures that current_user is set and available for the rest of the controller actions
     @resource = @access_token.owner
     Current.user = @resource if allowed_current_user_type?(@resource)
   end

app/controllers/devise_overrides/omniauth_callbacks_controller.rb

@@ -19,6 +19,19 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
     redirect_to login_page_url(email: encoded_email, sso_auth_token: @resource.generate_sso_auth_token)
   end
 
+  def sign_in_user_on_mobile
+    @resource.skip_confirmation! if confirmable_enabled?
+
+    # once the resource is found and verified
+    # we can just send them to the login page again with the SSO params
+    # that will log them in
+    encoded_email = ERB::Util.url_encode(@resource.email)
+    params = { email: encoded_email, sso_auth_token: @resource.generate_sso_auth_token }.to_query
+
+    mobile_deep_link_base = GlobalConfigService.load('MOBILE_DEEP_LINK_BASE', 'chatwootapp')
+    redirect_to "#{mobile_deep_link_base}://auth/saml?#{params}", allow_other_host: true
+  end
+
   def sign_up_user
     return redirect_to login_page_url(error: 'no-account-found') unless account_signup_allowed?
     return redirect_to login_page_url(error: 'business-account-only') unless validate_signup_email_is_business_domain?

app/javascript/dashboard/api/changelog.js

@@ -0,0 +1,16 @@
+import axios from 'axios';
+import ApiClient from './ApiClient';
+import { CHANGELOG_API_URL } from 'shared/constants/links';
+
+class ChangelogApi extends ApiClient {
+  constructor() {
+    super('changelog', { apiVersion: 'v1' });
+  }
+
+  // eslint-disable-next-line class-methods-use-this
+  fetchFromHub() {
+    return axios.get(CHANGELOG_API_URL);
+  }
+}
+
+export default new ChangelogApi();

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue

@@ -5,6 +5,7 @@ import { useToggle } from '@vueuse/core';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
+import Policy from 'dashboard/components/policy.vue';
 
 defineProps({
   selectedContact: {
@@ -24,42 +25,44 @@ const openConfirmDeleteContactDialog = () => {
 </script>
 
 <template>
-  <div class="flex flex-col items-start border-t border-n-strong px-6 py-5">
-    <Button
-      :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
-      sm
-      link
-      slate
-      class="hover:!no-underline text-n-slate-12"
-      icon="i-lucide-chevron-down"
-      trailing-icon
-      @click="toggleDeleteSection()"
-    />
+  <Policy :permissions="['administrator']">
+    <div class="flex flex-col items-start border-t border-n-strong px-6 py-5">
+      <Button
+        :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
+        sm
+        link
+        slate
+        class="hover:!no-underline text-n-slate-12"
+        icon="i-lucide-chevron-down"
+        trailing-icon
+        @click="toggleDeleteSection()"
+      />
 
-    <div
-      class="transition-all duration-300 ease-in-out grid w-full overflow-hidden"
-      :class="
-        showDeleteSection
-          ? 'grid-rows-[1fr] opacity-100 mt-2'
-          : 'grid-rows-[0fr] opacity-0 mt-0'
-      "
-    >
-      <div class="overflow-hidden min-h-0">
-        <span class="inline-flex text-n-slate-11 text-sm items-center gap-1">
-          {{ t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.MESSAGE') }}
-          <Button
-            :label="t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.BUTTON')"
-            sm
-            ruby
-            link
-            @click="openConfirmDeleteContactDialog()"
-          />
-        </span>
+      <div
+        class="transition-all duration-300 ease-in-out grid w-full overflow-hidden"
+        :class="
+          showDeleteSection
+            ? 'grid-rows-[1fr] opacity-100 mt-2'
+            : 'grid-rows-[0fr] opacity-0 mt-0'
+        "
+      >
+        <div class="overflow-hidden min-h-0">
+          <span class="inline-flex text-n-slate-11 text-sm items-center gap-1">
+            {{ t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.MESSAGE') }}
+            <Button
+              :label="t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.BUTTON')"
+              sm
+              ruby
+              link
+              @click="openConfirmDeleteContactDialog()"
+            />
+          </span>
+        </div>
       </div>
     </div>
-  </div>
-  <ConfirmContactDeleteDialog
-    ref="confirmDeleteContactDialogRef"
-    :selected-contact="selectedContact"
-  />
+    <ConfirmContactDeleteDialog
+      ref="confirmDeleteContactDialogRef"
+      :selected-contact="selectedContact"
+    />
+  </Policy>
 </template>

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue

@@ -8,6 +8,7 @@ import Button from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Flag from 'dashboard/components-next/flag/Flag.vue';
 import ContactDeleteSection from 'dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue';
+import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
 import countries from 'shared/constants/countries';
 
 const props = defineProps({
@@ -20,9 +21,17 @@ const props = defineProps({
   availabilityStatus: { type: String, default: null },
   isExpanded: { type: Boolean, default: false },
   isUpdating: { type: Boolean, default: false },
+  selectable: { type: Boolean, default: false },
+  isSelected: { type: Boolean, default: false },
 });
 
-const emit = defineEmits(['toggle', 'updateContact', 'showContact']);
+const emit = defineEmits([
+  'toggle',
+  'updateContact',
+  'showContact',
+  'select',
+  'avatarHover',
+]);
 
 const { t } = useI18n();
 
@@ -88,111 +97,148 @@ const onClickExpand = () => {
 };
 
 const onClickViewDetails = () => emit('showContact', props.id);
+
+const toggleSelect = checked => {
+  emit('select', checked);
+};
+
+const handleAvatarHover = isHovered => {
+  emit('avatarHover', isHovered);
+};
 </script>
 
 <template>
-  <CardLayout :key="id" layout="row">
-    <div class="flex items-center justify-start flex-1 gap-4">
-      <Avatar
-        :name="name"
-        :src="thumbnail"
-        :size="48"
-        :status="availabilityStatus"
-        hide-offline-status
-        rounded-full
-      />
-      <div class="flex flex-col gap-0.5 flex-1">
-        <div class="flex flex-wrap items-center gap-x-4 gap-y-1">
-          <span class="text-base font-medium truncate text-n-slate-12">
-            {{ name }}
-          </span>
-          <span class="inline-flex items-center gap-1">
-            <span
-              v-if="additionalAttributes?.companyName"
-              class="i-ph-building-light size-4 text-n-slate-10 mb-0.5"
-            />
-            <span
-              v-if="additionalAttributes?.companyName"
-              class="text-sm truncate text-n-slate-11"
-            >
-              {{ additionalAttributes.companyName }}
-            </span>
-          </span>
-        </div>
-        <div class="flex flex-wrap items-center justify-start gap-x-3 gap-y-1">
-          <div v-if="email" class="truncate max-w-72" :title="email">
-            <span class="text-sm text-n-slate-11">
-              {{ email }}
-            </span>
-          </div>
-          <div v-if="email" class="w-px h-3 truncate bg-n-slate-6" />
-          <span v-if="phoneNumber" class="text-sm truncate text-n-slate-11">
-            {{ phoneNumber }}
-          </span>
-          <div v-if="phoneNumber" class="w-px h-3 truncate bg-n-slate-6" />
-          <span
-            v-if="countryDetails"
-            class="inline-flex items-center gap-2 text-sm truncate text-n-slate-11"
+  <div class="relative">
+    <CardLayout
+      :key="id"
+      layout="row"
+      :class="{
+        'outline-n-weak !bg-n-slate-3 dark:!bg-n-solid-3': isSelected,
+      }"
+    >
+      <div class="flex items-center justify-start flex-1 gap-4">
+        <div
+          class="relative"
+          @mouseenter="handleAvatarHover(true)"
+          @mouseleave="handleAvatarHover(false)"
+        >
+          <Avatar
+            :name="name"
+            :src="thumbnail"
+            :size="48"
+            :status="availabilityStatus"
+            hide-offline-status
+            rounded-full
           >
-            <Flag :country="countryDetails.countryCode" class="size-3.5" />
-            {{ formattedLocation }}
-          </span>
-          <div v-if="countryDetails" class="w-px h-3 truncate bg-n-slate-6" />
-          <Button
-            :label="t('CONTACTS_LAYOUT.CARD.VIEW_DETAILS')"
-            variant="link"
-            size="xs"
-            @click="onClickViewDetails"
-          />
+            <template v-if="selectable" #overlay="{ size }">
+              <label
+                class="flex items-center justify-center rounded-full cursor-pointer absolute inset-0 z-10 backdrop-blur-[2px] border border-n-weak"
+                :style="{ width: `${size}px`, height: `${size}px` }"
+                @click.stop
+              >
+                <Checkbox
+                  :model-value="isSelected"
+                  @change="event => toggleSelect(event.target.checked)"
+                />
+              </label>
+            </template>
+          </Avatar>
         </div>
-      </div>
-    </div>
-
-    <Button
-      icon="i-lucide-chevron-down"
-      variant="ghost"
-      color="slate"
-      size="xs"
-      :class="{ 'rotate-180': isExpanded }"
-      @click="onClickExpand"
-    />
-
-    <template #after>
-      <div
-        class="transition-all duration-500 ease-in-out grid overflow-hidden"
-        :class="
-          isExpanded
-            ? 'grid-rows-[1fr] opacity-100'
-            : 'grid-rows-[0fr] opacity-0'
-        "
-      >
-        <div class="overflow-hidden">
-          <div class="flex flex-col gap-6 p-6 border-t border-n-strong">
-            <ContactsForm
-              ref="contactsFormRef"
-              :contact-data="contactData"
-              @update="handleFormUpdate"
-            />
-            <div>
-              <Button
-                :label="
-                  t('CONTACTS_LAYOUT.CARD.EDIT_DETAILS_FORM.UPDATE_BUTTON')
-                "
-                size="sm"
-                :is-loading="isUpdating"
-                :disabled="isUpdating || isFormInvalid"
-                @click="handleUpdateContact"
+        <div class="flex flex-col gap-0.5 flex-1">
+          <div class="flex flex-wrap items-center gap-x-4 gap-y-1">
+            <span class="text-base font-medium truncate text-n-slate-12">
+              {{ name }}
+            </span>
+            <span class="inline-flex items-center gap-1">
+              <span
+                v-if="additionalAttributes?.companyName"
+                class="i-ph-building-light size-4 text-n-slate-10 mb-0.5"
               />
+              <span
+                v-if="additionalAttributes?.companyName"
+                class="text-sm truncate text-n-slate-11"
+              >
+                {{ additionalAttributes.companyName }}
+              </span>
+            </span>
+          </div>
+          <div
+            class="flex flex-wrap items-center justify-start gap-x-3 gap-y-1"
+          >
+            <div v-if="email" class="truncate max-w-72" :title="email">
+              <span class="text-sm text-n-slate-11">
+                {{ email }}
+              </span>
             </div>
+            <div v-if="email" class="w-px h-3 truncate bg-n-slate-6" />
+            <span v-if="phoneNumber" class="text-sm truncate text-n-slate-11">
+              {{ phoneNumber }}
+            </span>
+            <div v-if="phoneNumber" class="w-px h-3 truncate bg-n-slate-6" />
+            <span
+              v-if="countryDetails"
+              class="inline-flex items-center gap-2 text-sm truncate text-n-slate-11"
+            >
+              <Flag :country="countryDetails.countryCode" class="size-3.5" />
+              {{ formattedLocation }}
+            </span>
+            <div v-if="countryDetails" class="w-px h-3 truncate bg-n-slate-6" />
+            <Button
+              :label="t('CONTACTS_LAYOUT.CARD.VIEW_DETAILS')"
+              variant="link"
+              size="xs"
+              @click="onClickViewDetails"
+            />
           </div>
-          <ContactDeleteSection
-            :selected-contact="{
-              id: props.id,
-              name: props.name,
-            }"
-          />
         </div>
       </div>
-    </template>
-  </CardLayout>
+
+      <Button
+        icon="i-lucide-chevron-down"
+        variant="ghost"
+        color="slate"
+        size="xs"
+        :class="{ 'rotate-180': isExpanded }"
+        @click="onClickExpand"
+      />
+
+      <template #after>
+        <div
+          class="transition-all duration-500 ease-in-out grid overflow-hidden"
+          :class="
+            isExpanded
+              ? 'grid-rows-[1fr] opacity-100'
+              : 'grid-rows-[0fr] opacity-0'
+          "
+        >
+          <div class="overflow-hidden">
+            <div class="flex flex-col gap-6 p-6 border-t border-n-strong">
+              <ContactsForm
+                ref="contactsFormRef"
+                :contact-data="contactData"
+                @update="handleFormUpdate"
+              />
+              <div>
+                <Button
+                  :label="
+                    t('CONTACTS_LAYOUT.CARD.EDIT_DETAILS_FORM.UPDATE_BUTTON')
+                  "
+                  size="sm"
+                  :is-loading="isUpdating"
+                  :disabled="isUpdating || isFormInvalid"
+                  @click="handleUpdateContact"
+                />
+              </div>
+            </div>
+            <ContactDeleteSection
+              :selected-contact="{
+                id: props.id,
+                name: props.name,
+              }"
+            />
+          </div>
+        </div>
+      </template>
+    </CardLayout>
+  </div>
 </template>

app/javascript/dashboard/components-next/Contacts/Pages/ContactDetails.vue

@@ -10,6 +10,7 @@ import Button from 'dashboard/components-next/button/Button.vue';
 import ContactLabels from 'dashboard/components-next/Contacts/ContactLabels/ContactLabels.vue';
 import ContactsForm from 'dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue';
 import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
+import Policy from 'dashboard/components/policy.vue';
 
 const props = defineProps({
   selectedContact: {
@@ -174,27 +175,29 @@ const handleAvatarDelete = async () => {
         @click="updateContact"
       />
     </div>
-    <div
-      class="flex flex-col items-start w-full gap-4 pt-6 border-t border-n-strong"
-    >
-      <div class="flex flex-col gap-2">
-        <h6 class="text-base font-medium text-n-slate-12">
-          {{ t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT') }}
-        </h6>
-        <span class="text-sm text-n-slate-11">
-          {{ t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT_DESCRIPTION') }}
-        </span>
+    <Policy :permissions="['administrator']">
+      <div
+        class="flex flex-col items-start w-full gap-4 pt-6 border-t border-n-strong"
+      >
+        <div class="flex flex-col gap-2">
+          <h6 class="text-base font-medium text-n-slate-12">
+            {{ t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT') }}
+          </h6>
+          <span class="text-sm text-n-slate-11">
+            {{ t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT_DESCRIPTION') }}
+          </span>
+        </div>
+        <Button
+          :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
+          color="ruby"
+          @click="openConfirmDeleteContactDialog"
+        />
       </div>
-      <Button
-        :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
-        color="ruby"
-        @click="openConfirmDeleteContactDialog"
+      <ConfirmContactDeleteDialog
+        ref="confirmDeleteContactDialogRef"
+        :selected-contact="selectedContact"
+        @go-to-contacts-list="emit('goToContactsList')"
       />
-    </div>
-    <ConfirmContactDeleteDialog
-      ref="confirmDeleteContactDialogRef"
-      :selected-contact="selectedContact"
-      @go-to-contacts-list="emit('goToContactsList')"
-    />
+    </Policy>
   </div>
 </template>

app/javascript/dashboard/components-next/Contacts/Pages/ContactsList.vue

@@ -10,7 +10,15 @@ import {
 } from 'shared/helpers/CustomErrors';
 import ContactsCard from 'dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue';
 
-defineProps({ contacts: { type: Array, required: true } });
+const props = defineProps({
+  contacts: { type: Array, required: true },
+  selectedContactIds: {
+    type: Array,
+    default: () => [],
+  },
+});
+
+const emit = defineEmits(['toggleContact']);
 
 const { t } = useI18n();
 const store = useStore();
@@ -20,6 +28,9 @@ const route = useRoute();
 const uiFlags = useMapGetter('contacts/getUIFlags');
 const isUpdating = computed(() => uiFlags.value.isUpdating);
 const expandedCardId = ref(null);
+const hoveredAvatarId = ref(null);
+
+const selectedIdsSet = computed(() => new Set(props.selectedContactIds || []));
 
 const updateContact = async updatedData => {
   try {
@@ -58,25 +69,43 @@ const onClickViewDetails = async id => {
 const toggleExpanded = id => {
   expandedCardId.value = expandedCardId.value === id ? null : id;
 };
+
+const isSelected = id => selectedIdsSet.value.has(id);
+
+const shouldShowSelection = id => {
+  return hoveredAvatarId.value === id || isSelected(id);
+};
+
+const handleSelect = (id, value) => {
+  emit('toggleContact', { id, value });
+};
+
+const handleAvatarHover = (id, isHovered) => {
+  hoveredAvatarId.value = isHovered ? id : null;
+};
 </script>
 
 <template>
-  <div class="flex flex-col gap-4 px-6 pt-4 pb-6">
-    <ContactsCard
-      v-for="contact in contacts"
-      :id="contact.id"
-      :key="contact.id"
-      :name="contact.name"
-      :email="contact.email"
-      :thumbnail="contact.thumbnail"
-      :phone-number="contact.phoneNumber"
-      :additional-attributes="contact.additionalAttributes"
-      :availability-status="contact.availabilityStatus"
-      :is-expanded="expandedCardId === contact.id"
-      :is-updating="isUpdating"
-      @toggle="toggleExpanded(contact.id)"
-      @update-contact="updateContact"
-      @show-contact="onClickViewDetails"
-    />
+  <div class="flex flex-col gap-4">
+    <div v-for="contact in contacts" :key="contact.id" class="relative">
+      <ContactsCard
+        :id="contact.id"
+        :name="contact.name"
+        :email="contact.email"
+        :thumbnail="contact.thumbnail"
+        :phone-number="contact.phoneNumber"
+        :additional-attributes="contact.additionalAttributes"
+        :availability-status="contact.availabilityStatus"
+        :is-expanded="expandedCardId === contact.id"
+        :is-updating="isUpdating"
+        :selectable="shouldShowSelection(contact.id)"
+        :is-selected="isSelected(contact.id)"
+        @toggle="toggleExpanded(contact.id)"
+        @update-contact="updateContact"
+        @show-contact="onClickViewDetails"
+        @select="value => handleSelect(contact.id, value)"
+        @avatar-hover="value => handleAvatarHover(contact.id, value)"
+      />
+    </div>
   </div>
 </template>

app/javascript/dashboard/components-next/EmptyStateLayout.vue

@@ -14,6 +14,10 @@ defineProps({
     type: Array,
     default: () => [],
   },
+  showBackdrop: {
+    type: Boolean,
+    default: true,
+  },
 });
 </script>
 
@@ -25,14 +29,24 @@ defineProps({
       class="relative w-full max-w-[60rem] mx-auto overflow-hidden h-full max-h-[28rem]"
     >
       <div
+        v-if="showBackdrop"
         class="w-full h-full space-y-4 overflow-y-hidden opacity-50 pointer-events-none"
       >
         <slot name="empty-state-item" />
       </div>
       <div
-        class="absolute inset-x-0 bottom-0 flex flex-col items-center justify-end w-full h-full pb-20 bg-gradient-to-t from-n-background from-25% dark:from-n-background to-transparent"
+        class="flex flex-col items-center justify-end w-full h-full pb-20"
+        :class="{
+          'absolute inset-x-0 bottom-0 bg-gradient-to-t from-n-background from-25% dark:from-n-background to-transparent':
+            showBackdrop,
+        }"
       >
-        <div class="flex flex-col items-center justify-center gap-6">
+        <div
+          class="flex flex-col items-center justify-center gap-6"
+          :class="{
+            'mt-48': !showBackdrop,
+          }"
+        >
           <div class="flex flex-col items-center justify-center gap-3">
             <h2
               class="text-3xl font-medium text-center text-n-slate-12 font-interDisplay"
@@ -40,6 +54,7 @@ defineProps({
               {{ title }}
             </h2>
             <p
+              v-if="subtitle"
               class="max-w-xl text-base text-center text-n-slate-11 font-interDisplay tracking-[0.3px]"
             >
               {{ subtitle }}

app/javascript/dashboard/components-next/captain/PageLayout.vue

@@ -114,6 +114,7 @@ const handlePageChange = event => {
             <slot name="action" />
           </div>
         </div>
+        <slot name="subHeader" />
       </div>
     </header>
     <main class="flex-1 px-6 overflow-y-auto">

app/javascript/dashboard/components-next/captain/assistant/BulkSelectBar.vue

@@ -64,20 +64,23 @@ const bulkCheckboxState = computed({
       class="flex items-center gap-3 py-1 ltr:pl-3 rtl:pr-3 ltr:pr-4 rtl:pl-4 rounded-lg bg-n-solid-2 outline outline-1 outline-n-container shadow"
     >
       <div class="flex items-center gap-3">
-        <div class="flex items-center gap-1.5">
+        <div class="flex items-center gap-1.5 min-w-0">
           <Checkbox
             v-model="bulkCheckboxState"
             :indeterminate="isIndeterminate"
           />
-          <span class="text-sm font-medium text-n-slate-12 tabular-nums">
+          <span
+            class="text-sm font-medium truncate text-n-slate-12 tabular-nums"
+          >
             {{ selectAllLabel }}
           </span>
         </div>
-        <span class="text-sm text-n-slate-10 tabular-nums">
+        <span class="text-sm text-n-slate-10 truncate tabular-nums">
           {{ selectedCountLabel }}
         </span>
+        <div class="h-4 w-px bg-n-strong" />
+        <slot name="secondary-actions" />
       </div>
-      <div class="h-4 w-px bg-n-strong" />
       <div class="flex items-center gap-3">
         <slot name="actions" :selected-count="selectedCount">
           <Button

app/javascript/dashboard/components-next/captain/assistant/ResponseCard.vue

@@ -9,6 +9,7 @@ import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.v
 import Button from 'dashboard/components-next/button/Button.vue';
 import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
 import Policy from 'dashboard/components/policy.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
 
 const props = defineProps({
   id: {
@@ -59,6 +60,10 @@ const props = defineProps({
     type: Boolean,
     default: true,
   },
+  showActions: {
+    type: Boolean,
+    default: false,
+  },
 });
 
 const emit = defineEmits(['action', 'navigate', 'select', 'hover']);
@@ -159,73 +164,116 @@ const handleDocumentableClick = () => {
     <span class="text-n-slate-11 text-sm line-clamp-5">
       {{ answer }}
     </span>
-    <div v-if="!compact" class="items-center justify-between hidden lg:flex">
-      <div class="inline-flex items-center">
-        <span
-          class="text-sm shrink-0 truncate text-n-slate-11 inline-flex items-center gap-1"
-        >
-          <i class="i-woot-captain" />
-          {{ assistant?.name || '' }}
-        </span>
-        <div
-          v-if="documentable"
-          class="shrink-0 text-sm text-n-slate-11 inline-flex line-clamp-1 gap-1 ml-3"
-        >
+    <div
+      v-if="!compact"
+      class="flex items-start justify-between flex-col-reverse md:flex-row gap-3"
+    >
+      <Policy v-if="showActions" :permissions="['administrator']">
+        <div class="flex items-center gap-2 sm:gap-5 w-full">
+          <Button
+            v-if="status === 'pending'"
+            :label="$t('CAPTAIN.RESPONSES.OPTIONS.APPROVE')"
+            icon="i-lucide-circle-check-big"
+            sm
+            link
+            class="hover:!no-underline"
+            @click="
+              handleAssistantAction({ action: 'approve', value: 'approve' })
+            "
+          />
+          <Button
+            :label="$t('CAPTAIN.RESPONSES.OPTIONS.EDIT_RESPONSE')"
+            icon="i-lucide-pencil-line"
+            sm
+            slate
+            link
+            class="hover:!no-underline"
+            @click="
+              handleAssistantAction({
+                action: 'edit',
+                value: 'edit',
+              })
+            "
+          />
+          <Button
+            :label="$t('CAPTAIN.RESPONSES.OPTIONS.DELETE_RESPONSE')"
+            icon="i-lucide-trash"
+            sm
+            ruby
+            link
+            class="hover:!no-underline"
+            @click="
+              handleAssistantAction({ action: 'delete', value: 'delete' })
+            "
+          />
+        </div>
+      </Policy>
+      <div
+        class="flex items-center gap-3"
+        :class="{ 'justify-between w-full': !showActions }"
+      >
+        <div class="inline-flex items-center gap-3 min-w-0">
           <span
-            v-if="documentable.type === 'Captain::Document'"
-            class="inline-flex items-center gap-1 truncate over"
+            v-if="status === 'approved'"
+            class="text-sm shrink-0 truncate text-n-slate-11 inline-flex items-center gap-1"
           >
-            <i class="i-ph-files-light text-base" />
-            <span class="max-w-96 truncate" :title="documentable.name">
+            <Icon icon="i-woot-captain" class="size-3.5" />
+            {{ assistant?.name || '' }}
+          </span>
+          <div
+            v-if="documentable"
+            class="text-sm text-n-slate-11 grid grid-cols-[auto_1fr] items-center gap-1 min-w-0"
+          >
+            <Icon
+              v-if="documentable.type === 'Captain::Document'"
+              icon="i-ph-files-light"
+              class="size-3.5"
+            />
+            <Icon
+              v-else-if="documentable.type === 'User'"
+              icon="i-ph-user-circle-plus"
+              class="size-3.5"
+            />
+            <Icon
+              v-else-if="documentable.type === 'Conversation'"
+              icon="i-ph-chat-circle-dots"
+              class="size-3.5"
+            />
+            <span
+              v-if="documentable.type === 'Captain::Document'"
+              class="truncate"
+              :title="documentable.name"
+            >
               {{ documentable.name }}
             </span>
-          </span>
-          <span
-            v-if="documentable.type === 'User'"
-            class="inline-flex items-center gap-1"
-          >
-            <i class="i-ph-user-circle-plus text-base" />
             <span
-              class="max-w-96 truncate"
+              v-else-if="documentable.type === 'User'"
+              class="truncate"
               :title="documentable.available_name"
             >
               {{ documentable.available_name }}
             </span>
-          </span>
-          <span
-            v-else-if="documentable.type === 'Conversation'"
-            class="inline-flex items-center gap-1 group cursor-pointer"
-            role="button"
-            @click="handleDocumentableClick"
-          >
-            <i class="i-ph-chat-circle-dots text-base" />
-            <span class="group-hover:underline">
+            <span
+              v-else-if="documentable.type === 'Conversation'"
+              class="hover:underline truncate cursor-pointer"
+              role="button"
+              @click="handleDocumentableClick"
+            >
               {{
                 t(`CAPTAIN.RESPONSES.DOCUMENTABLE.CONVERSATION`, {
                   id: documentable.display_id,
                 })
               }}
             </span>
-          </span>
-          <span v-else />
+          </div>
         </div>
         <div
-          v-if="status !== 'approved'"
-          class="shrink-0 text-sm text-n-slate-11 line-clamp-1 inline-flex items-center gap-1 ml-3"
+          class="shrink-0 text-sm text-n-slate-11 line-clamp-1 inline-flex items-center gap-1"
         >
-          <i
-            class="i-ph-stack text-base"
-            :title="t('CAPTAIN.RESPONSES.STATUS.TITLE')"
-          />
-          {{ t(`CAPTAIN.RESPONSES.STATUS.${status.toUpperCase()}`) }}
+          <Icon icon="i-ph-calendar-dot" class="size-3.5" />
+          {{ timestamp }}
         </div>
       </div>
-      <div
-        class="shrink-0 text-sm text-n-slate-11 line-clamp-1 inline-flex items-center gap-1 ml-3"
-      >
-        <i class="i-ph-calendar-dot" />
-        {{ timestamp }}
-      </div>
     </div>
   </CardLayout>
 </template>

app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/AssistantPageEmptyState.vue

@@ -1,4 +1,5 @@
 <script setup>
+import { useAccount } from 'dashboard/composables/useAccount';
 import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import AssistantCard from 'dashboard/components-next/captain/assistant/AssistantCard.vue';
@@ -6,6 +7,7 @@ import FeatureSpotlight from 'dashboard/components-next/feature-spotlight/Featur
 import { assistantsList } from 'dashboard/components-next/captain/pageComponents/emptyStates/captainEmptyStateContent.js';
 
 const emit = defineEmits(['click']);
+const { isOnChatwootCloud } = useAccount();
 
 const onClick = () => {
   emit('click');
@@ -20,6 +22,7 @@ const onClick = () => {
     fallback-thumbnail-dark="/assets/images/dashboard/captain/assistant-dark.svg"
     learn-more-url="https://chwt.app/captain-assistant"
     class="mb-8"
+    :hide-actions="!isOnChatwootCloud"
   />
   <EmptyStateLayout
     :title="$t('CAPTAIN.ASSISTANTS.EMPTY_STATE.TITLE')"

app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/DocumentPageEmptyState.vue

@@ -1,4 +1,5 @@
 <script setup>
+import { useAccount } from 'dashboard/composables/useAccount';
 import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import DocumentCard from 'dashboard/components-next/captain/assistant/DocumentCard.vue';
@@ -6,6 +7,7 @@ import FeatureSpotlight from 'dashboard/components-next/feature-spotlight/Featur
 import { documentsList } from 'dashboard/components-next/captain/pageComponents/emptyStates/captainEmptyStateContent.js';
 
 const emit = defineEmits(['click']);
+const { isOnChatwootCloud } = useAccount();
 
 const onClick = () => {
   emit('click');
@@ -19,6 +21,7 @@ const onClick = () => {
     fallback-thumbnail="/assets/images/dashboard/captain/document-light.svg"
     fallback-thumbnail-dark="/assets/images/dashboard/captain/document-dark.svg"
     learn-more-url="https://chwt.app/captain-document"
+    :hide-actions="!isOnChatwootCloud"
     class="mb-8"
   />
   <EmptyStateLayout

app/javascript/dashboard/components-next/captain/pageComponents/emptyStates/ResponsePageEmptyState.vue

@@ -1,32 +1,63 @@
 <script setup>
+import { useAccount } from 'dashboard/composables/useAccount';
 import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import ResponseCard from 'dashboard/components-next/captain/assistant/ResponseCard.vue';
 import FeatureSpotlight from 'dashboard/components-next/feature-spotlight/FeatureSpotlight.vue';
 import { responsesList } from 'dashboard/components-next/captain/pageComponents/emptyStates/captainEmptyStateContent.js';
 
-const emit = defineEmits(['click']);
+import { computed } from 'vue';
+
+const props = defineProps({
+  variant: {
+    type: String,
+    default: 'approved',
+    validator: value => ['approved', 'pending'].includes(value),
+  },
+  hasActiveFilters: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['click', 'clearFilters']);
+
+const isApproved = computed(() => props.variant === 'approved');
+const isPending = computed(() => props.variant === 'pending');
+
+const { isOnChatwootCloud } = useAccount();
 
 const onClick = () => {
   emit('click');
 };
+
+const onClearFilters = () => {
+  emit('clearFilters');
+};
 </script>
 
 <template>
   <FeatureSpotlight
+    v-if="isApproved"
     :title="$t('CAPTAIN.RESPONSES.EMPTY_STATE.FEATURE_SPOTLIGHT.TITLE')"
     :note="$t('CAPTAIN.RESPONSES.EMPTY_STATE.FEATURE_SPOTLIGHT.NOTE')"
     fallback-thumbnail="/assets/images/dashboard/captain/faqs-light.svg"
     fallback-thumbnail-dark="/assets/images/dashboard/captain/faqs-dark.svg"
     learn-more-url="https://chwt.app/captain-faq"
+    :hide-actions="!isOnChatwootCloud"
     class="mb-8"
   />
   <EmptyStateLayout
-    :title="$t('CAPTAIN.RESPONSES.EMPTY_STATE.TITLE')"
-    :subtitle="$t('CAPTAIN.RESPONSES.EMPTY_STATE.SUBTITLE')"
+    :title="
+      isPending
+        ? $t('CAPTAIN.RESPONSES.EMPTY_STATE.NO_PENDING_TITLE')
+        : $t('CAPTAIN.RESPONSES.EMPTY_STATE.TITLE')
+    "
+    :subtitle="isApproved ? $t('CAPTAIN.RESPONSES.EMPTY_STATE.SUBTITLE') : ''"
     :action-perms="['administrator']"
+    :show-backdrop="isApproved"
   >
-    <template #empty-state-item>
+    <template v-if="isApproved" #empty-state-item>
       <div class="grid grid-cols-1 gap-4 p-px overflow-hidden">
         <ResponseCard
           v-for="(response, index) in responsesList.slice(0, 5)"
@@ -42,11 +73,21 @@ const onClick = () => {
       </div>
     </template>
     <template #actions>
-      <Button
-        :label="$t('CAPTAIN.RESPONSES.ADD_NEW')"
-        icon="i-lucide-plus"
-        @click="onClick"
-      />
+      <div class="flex flex-col items-center gap-3">
+        <Button
+          v-if="isApproved"
+          :label="$t('CAPTAIN.RESPONSES.ADD_NEW')"
+          icon="i-lucide-plus"
+          @click="onClick"
+        />
+        <Button
+          v-else-if="isPending && hasActiveFilters"
+          :label="$t('CAPTAIN.RESPONSES.EMPTY_STATE.CLEAR_SEARCH')"
+          variant="link"
+          size="sm"
+          @click="onClearFilters"
+        />
+      </div>
     </template>
   </EmptyStateLayout>
 </template>

app/javascript/dashboard/components-next/changelog-card/GroupedStackedChangelogCard.story.vue

@@ -0,0 +1,114 @@
+<script setup>
+import { ref } from 'vue';
+import GroupedStackedChangelogCard from './GroupedStackedChangelogCard.vue';
+
+const sampleCards = [
+  {
+    id: 'chatwoot-captain',
+    title: 'Chatwoot Captain',
+    meta_title: 'Chatwoot Captain',
+    meta_description:
+      'Watch how our latest feature can transform your workflow with powerful automation tools.',
+    slug: 'chatwoot-captain',
+    feature_image:
+      'https://www.chatwoot.com/images/captain/captain_thumbnail.jpg',
+  },
+  {
+    id: 'smart-routing',
+    title: 'Smart Routing Forms',
+    meta_title: 'Smart Routing Forms',
+    meta_description:
+      'Screen bookers with intelligent forms and route them to the right team member.',
+    slug: 'smart-routing',
+    feature_image: 'https://www.chatwoot.com/images/dashboard-dark.webp',
+  },
+  {
+    id: 'instant-meetings',
+    title: 'Instant Meetings',
+    meta_title: 'Instant Meetings',
+    meta_description: 'Start instant meetings directly from shared links.',
+    slug: 'instant-meetings',
+    feature_image:
+      'https://images.unsplash.com/photo-1587614382346-4ec70e388b28?w=600',
+  },
+  {
+    id: 'analytics',
+    title: 'Advanced Analytics',
+    meta_title: 'Advanced Analytics',
+    meta_description:
+      'Track meeting performance, conversion, and response rates in one place.',
+    slug: 'analytics',
+    feature_image:
+      'https://images.unsplash.com/photo-1522202176988-66273c2fd55f?w=500',
+  },
+  {
+    id: 'team-collaboration',
+    title: 'Team Collaboration',
+    meta_title: 'Team Collaboration',
+    meta_description:
+      'Coordinate with your team seamlessly using shared availability.',
+    slug: 'team-collaboration',
+    feature_image:
+      'https://images.unsplash.com/photo-1522202176988-66273c2fd55f?w=400',
+  },
+];
+
+const visibleCards = ref([...sampleCards]);
+const currentIndex = ref(0);
+const dismissingCards = ref([]);
+
+const handleReadMore = slug => {
+  console.log(`Read more: ${slug}`);
+};
+
+const handleDismiss = slug => {
+  dismissingCards.value.push(slug);
+  setTimeout(() => {
+    const idx = visibleCards.value.findIndex(c => c.slug === slug);
+    if (idx !== -1) visibleCards.value.splice(idx, 1);
+    dismissingCards.value = dismissingCards.value.filter(s => s !== slug);
+    if (currentIndex.value >= visibleCards.value.length) currentIndex.value = 0;
+  }, 200);
+};
+
+const handleImgClick = data => {
+  currentIndex.value = data.index;
+  console.log(`Card clicked: ${visibleCards.value[data.index].title}`);
+};
+
+const resetDemo = () => {
+  visibleCards.value = [...sampleCards];
+  currentIndex.value = 0;
+  dismissingCards.value = [];
+};
+</script>
+
+<template>
+  <Story
+    title="Components/ChangelogCard/GroupedStackedChangelogCard"
+    :layout="{ type: 'grid', width: '320px' }"
+  >
+    <Variant title="Interactive Demo">
+      <div class="p-4 bg-n-solid-2 rounded-md mx-auto w-64 h-[400px]">
+        <GroupedStackedChangelogCard
+          :posts="visibleCards"
+          :current-index="currentIndex"
+          :is-active="currentIndex === 0"
+          :dismissing-slugs="dismissingCards"
+          class="min-h-[270px]"
+          @read-more="handleReadMore"
+          @dismiss="handleDismiss"
+          @img-click="handleImgClick"
+        />
+
+        <button
+          class="mt-3 px-3 py-1 text-xs font-medium bg-n-brand text-white rounded hover:bg-n-brand/80 transition"
+          @click="resetDemo"
+        >
+          <!-- eslint-disable-next-line @intlify/vue-i18n/no-raw-text -->
+          {{ 'Reset Cards' }}
+        </button>
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/changelog-card/GroupedStackedChangelogCard.vue

@@ -0,0 +1,74 @@
+<script setup>
+import { computed } from 'vue';
+import StackedChangelogCard from './StackedChangelogCard.vue';
+
+const props = defineProps({
+  posts: {
+    type: Array,
+    required: true,
+  },
+  currentIndex: {
+    type: Number,
+    default: 0,
+  },
+  dismissingSlugs: {
+    type: Array,
+    default: () => [],
+  },
+});
+
+const emit = defineEmits(['readMore', 'dismiss', 'imgClick']);
+
+const stackedPosts = computed(() => props.posts?.slice(0, 5));
+
+const isPostDismissing = post => props.dismissingSlugs.includes(post.slug);
+
+const handleReadMore = post => emit('readMore', post.slug);
+const handleDismiss = post => emit('dismiss', post.slug);
+const handlePostClick = (post, index) => {
+  if (index === props.currentIndex && !isPostDismissing(post)) {
+    emit('imgClick', { slug: post.slug, index });
+  }
+};
+
+const getCardClasses = index => {
+  const pos =
+    (index - props.currentIndex + stackedPosts.value.length) %
+    stackedPosts.value.length;
+  const base =
+    'relative transition-all duration-500 ease-out col-start-1 row-start-1';
+
+  const layers = [
+    'z-50 scale-100 translate-y-0 opacity-100',
+    'z-40 scale-[0.95] -translate-y-3 opacity-90',
+    'z-30 scale-[0.9] -translate-y-6 opacity-70',
+    'z-20 scale-[0.85] -translate-y-9 opacity-50',
+    'z-10 scale-[0.8] -translate-y-12 opacity-30',
+  ];
+
+  return pos < layers.length
+    ? `${base} ${layers[pos]}`
+    : `${base} opacity-0 scale-75 -translate-y-16`;
+};
+</script>
+
+<template>
+  <div class="overflow-hidden">
+    <div class="relative grid grid-cols-1 pt-8 pb-1 px-2">
+      <div
+        v-for="(post, index) in stackedPosts"
+        :key="post.slug || index"
+        :class="getCardClasses(index)"
+      >
+        <StackedChangelogCard
+          :card="post"
+          :is-active="index === currentIndex"
+          :is-dismissing="isPostDismissing(post)"
+          @read-more="handleReadMore(post)"
+          @dismiss="handleDismiss(post)"
+          @img-click="handlePostClick(post, index)"
+        />
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/changelog-card/StackedChangelogCard.story.vue

@@ -0,0 +1,46 @@
+<script setup>
+import StackedChangelogCard from './StackedChangelogCard.vue';
+
+const imageCards = {
+  id: 'chatwoot-captain',
+  title: 'Chatwoot Captain',
+  meta_title: 'Chatwoot Captain',
+  meta_description:
+    'Watch how our latest feature can transform your workflow with powerful automation tools.',
+  slug: 'chatwoot-captain',
+  feature_image:
+    'https://www.chatwoot.com/images/captain/captain_thumbnail.jpg',
+};
+
+const handleReadMore = () => {
+  console.log(`Read more: ${imageCards.title}`);
+};
+
+const handleDismiss = () => {
+  console.log(`Dismissed: ${imageCards.title}`);
+};
+
+const handleImgClick = () => {
+  console.log(`Card clicked: ${imageCards.title}`);
+};
+</script>
+
+<template>
+  <Story
+    title="Components/ChangelogCard/StackedChangelogCard"
+    :layout="{ type: 'grid', width: '260px' }"
+  >
+    <Variant title="Single Card - With Image">
+      <div class="p-3 bg-n-solid-2 w-56">
+        <StackedChangelogCard
+          :card="imageCards"
+          is-active
+          :is-dismissing="false"
+          @read-more="handleReadMore(imageCards)"
+          @dismiss="handleDismiss(imageCards)"
+          @img-click="handleImgClick(imageCards)"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/changelog-card/StackedChangelogCard.vue

@@ -0,0 +1,119 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+
+defineProps({
+  card: {
+    type: Object,
+    required: true,
+  },
+  isActive: {
+    type: Boolean,
+    default: false,
+  },
+  isDismissing: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['readMore', 'dismiss', 'imgClick']);
+
+const handleReadMore = () => {
+  emit('readMore');
+};
+
+const handleDismiss = () => {
+  emit('dismiss');
+};
+
+const handleImgClick = () => {
+  emit('imgClick');
+};
+</script>
+
+<template>
+  <div
+    data-testid="changelog-card"
+    class="flex flex-col justify-between p-3 w-full rounded-lg border shadow-sm transition-all duration-200 border-n-weak bg-n-background text-n-slate-12"
+    :class="{
+      'animate-fade-out pointer-events-none': isDismissing,
+      'hover:shadow': isActive,
+    }"
+  >
+    <div>
+      <h5
+        :title="card.meta_title"
+        class="mb-1 text-sm font-semibold line-clamp-1 text-n-slate-12"
+      >
+        {{ card.meta_title }}
+      </h5>
+      <p
+        :title="card.meta_description"
+        class="mb-0 text-xs leading-relaxed text-n-slate-11 line-clamp-2"
+      >
+        {{ card.meta_description }}
+      </p>
+    </div>
+
+    <div
+      v-if="card.feature_image"
+      class="block overflow-hidden my-3 rounded-md border border-n-weak/40"
+    >
+      <img
+        :src="card.feature_image"
+        :alt="`${card.title} preview image`"
+        class="object-cover w-full h-24 rounded-md cursor-pointer"
+        loading="lazy"
+        @click.stop="handleImgClick"
+      />
+    </div>
+    <div
+      v-else
+      class="block overflow-hidden my-3 rounded-md border border-n-weak/40"
+    >
+      <img
+        :src="card.feature_image"
+        :alt="`${card.title} preview image`"
+        class="object-cover w-full h-24 rounded-md cursor-pointer"
+        loading="lazy"
+        @click.stop="handleImgClick"
+      />
+    </div>
+
+    <div class="flex justify-between items-center mt-1">
+      <Button
+        label="Read more"
+        color="slate"
+        link
+        sm
+        class="text-xs font-normal hover:!no-underline"
+        @click.stop="handleReadMore"
+      />
+      <Button
+        label="Dismiss"
+        color="slate"
+        link
+        sm
+        class="text-xs font-normal hover:!no-underline"
+        @click.stop="handleDismiss"
+      />
+    </div>
+  </div>
+</template>
+
+<style scoped>
+@keyframes fade-out {
+  from {
+    opacity: 1;
+    transform: scale(1);
+  }
+  to {
+    opacity: 0;
+    transform: scale(0.95);
+  }
+}
+
+.animate-fade-out {
+  animation: fade-out 0.2s ease-out forwards;
+}
+</style>

app/javascript/dashboard/components-next/feature-spotlight/FeatureSpotlight.vue

@@ -10,6 +10,7 @@ defineProps({
   fallbackThumbnail: { type: String, default: '' },
   fallbackThumbnailDark: { type: String, default: '' },
   learnMoreUrl: { type: String, default: '' },
+  hideActions: { type: Boolean, default: false },
 });
 
 const imageError = ref(false);
@@ -65,7 +66,7 @@ const openLink = link => {
       <div class="flex flex-col flex-1 gap-3 ltr:pr-8 rtl:pl-8">
         <p v-if="note" class="text-n-slate-12 text-sm mb-0">{{ note }}</p>
 
-        <div class="flex gap-3">
+        <div v-if="!hideActions" class="flex gap-3">
           <slot name="actions">
             <Button
               v-if="videoUrl"

app/javascript/dashboard/components-next/feature-spotlight/FeatureSpotlightPopover.vue

@@ -13,6 +13,7 @@ defineProps({
   fallbackThumbnail: { type: String, default: '' },
   fallbackThumbnailDark: { type: String, default: '' },
   learnMoreUrl: { type: String, default: '' },
+  hideActions: { type: Boolean, default: false },
 });
 
 const imageError = ref(false);
@@ -92,7 +93,7 @@ const openLink = link => {
             {{ note }}
           </p>
 
-          <div class="flex gap-3 justify-between w-full">
+          <div v-if="!hideActions" class="flex gap-3 justify-between w-full">
             <slot name="actions">
               <Button
                 v-if="videoUrl"

app/javascript/dashboard/components-next/message/bubbles/Template/CallToAction.vue

@@ -0,0 +1,29 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div class="text-n-slate-12 max-w-80 flex flex-col gap-2.5">
+    <div class="p-3 bg-n-alpha-2 rounded-xl">
+      <span
+        v-dompurify-html="message.content"
+        class="prose prose-bubble font-medium text-sm"
+      />
+    </div>
+    <div class="flex gap-2">
+      <Button label="Call us" slate class="!text-n-blue-text w-full" />
+      <Button
+        label="Visit our website"
+        slate
+        class="!text-n-blue-text w-full"
+      />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/message/bubbles/Template/Card.vue

@@ -0,0 +1,32 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="bg-n-alpha-2 divide-y divide-n-strong text-n-slate-12 rounded-xl max-w-80"
+  >
+    <div class="px-3 py-2.5">
+      <img :src="message.image_url" class="max-h-44 rounded-lg w-full" />
+      <div class="pt-2.5 flex flex-col gap-2">
+        <h6 class="font-semibold">{{ message.title }}</h6>
+        <span
+          v-dompurify-html="message.content"
+          class="prose prose-bubble text-sm"
+        />
+      </div>
+    </div>
+    <div class="p-3 flex items-center justify-center">
+      <Button label="Call us to order" link class="hover:!no-underline" />
+    </div>
+    <div class="p-3 flex items-center justify-center">
+      <Button label="Visit our store" link class="hover:!no-underline" />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/message/bubbles/Template/ListPicker.vue

@@ -0,0 +1,25 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="bg-n-alpha-2 divide-y divide-n-strong text-n-slate-12 rounded-xl max-w-80"
+  >
+    <div class="p-3">
+      <span
+        v-dompurify-html="message.content"
+        class="prose prose-bubble font-medium text-sm"
+      />
+    </div>
+    <div class="p-3 flex items-center justify-center">
+      <Button label="See options" link class="hover:!no-underline" />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/message/bubbles/Template/Media.vue

@@ -0,0 +1,20 @@
+<script setup>
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="bg-n-alpha-2 text-n-slate-12 rounded-xl flex flex-col gap-2.5 p-3 max-w-80"
+  >
+    <img :src="message.image_url" class="max-h-44 rounded-lg w-full" />
+    <span
+      v-dompurify-html="message.content"
+      class="prose prose-bubble font-medium text-sm"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/message/bubbles/Template/QuickReply.vue

@@ -0,0 +1,68 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="bg-n-alpha-2 divide-y divide-n-strong text-n-slate-12 rounded-xl max-w-80"
+  >
+    <div class="p-3">
+      <span
+        v-dompurify-html="message.content"
+        class="prose prose-bubble font-medium text-sm"
+      />
+    </div>
+    <div class="p-3 flex items-center justify-center">
+      <Button label="No, that will be all" link class="hover:!no-underline">
+        <template #icon>
+          <svg
+            width="15"
+            height="15"
+            viewBox="0 0 15 15"
+            fill="none"
+            class="stroke-n-blue-text"
+            xmlns="http://www.w3.org/2000/svg"
+          >
+            <path
+              d="M.667 6.654 5.315.667v3.326c7.968 0 8.878 6.46 8.656 10.007l-.005-.027c-.334-1.79-.474-4.658-8.65-4.658v3.327z"
+              stroke-width="1.333"
+              stroke-linecap="round"
+              stroke-linejoin="round"
+            />
+          </svg>
+        </template>
+      </Button>
+    </div>
+    <div class="p-3 flex items-center justify-center">
+      <Button
+        label="I want to talk to an agents"
+        link
+        class="hover:!no-underline"
+      >
+        <template #icon>
+          <svg
+            width="15"
+            height="15"
+            viewBox="0 0 15 15"
+            fill="none"
+            class="stroke-n-blue-text"
+            xmlns="http://www.w3.org/2000/svg"
+          >
+            <path
+              d="M.667 6.654 5.315.667v3.326c7.968 0 8.878 6.46 8.656 10.007l-.005-.027c-.334-1.79-.474-4.658-8.65-4.658v3.327z"
+              stroke-width="1.333"
+              stroke-linecap="round"
+              stroke-linejoin="round"
+            />
+          </svg>
+        </template>
+      </Button>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/message/bubbles/Template/Text.vue

@@ -0,0 +1,14 @@
+<script setup>
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div class="bg-n-alpha-2 text-n-slate-12 rounded-xl p-3 max-w-80">
+    <span v-dompurify-html="message.content" class="prose prose-bubble" />
+  </div>
+</template>

app/javascript/dashboard/components-next/message/bubbles/Video.vue

@@ -47,6 +47,7 @@ const isReel = computed(() => {
           'max-w-48': isReel,
           'max-w-full': !isReel,
         }"
+        @click.stop
         @error="handleError"
       />
     </div>

app/javascript/dashboard/components-next/message/stories/Template/CallToAction.story.vue

@@ -0,0 +1,21 @@
+<script setup>
+import CallToAction from '../../bubbles/Template/CallToAction.vue';
+
+const message = {
+  content:
+    'We have super cool products going live! Pre-order and customize products. Contact us for more details',
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/CallToAction"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Call To Action">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <CallToAction :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/message/stories/Template/Card.story.vue

@@ -0,0 +1,23 @@
+<script setup>
+import Card from '../../bubbles/Template/Card.vue';
+
+const message = {
+  title: 'Two in one cake (1 pound)',
+  content: 'Customize your order for special occasions',
+  image_url:
+    'https://images.unsplash.com/photo-1506905925346-21bda4d32df4?w=500&h=300&fit=crop',
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/Card"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Card">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <Card :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/message/stories/Template/ListPicker.story.vue

@@ -0,0 +1,21 @@
+<script setup>
+import ListPicker from '../../bubbles/Template/ListPicker.vue';
+
+const message = {
+  content: `Hey there! Thanks for reaching out to us. Could you let us know
+what you need to help us better assist you? `,
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/ListPicker"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="ListPicker">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <ListPicker :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/message/stories/Template/Media.story.vue

@@ -0,0 +1,23 @@
+<script setup>
+import Media from '../../bubbles/Template/Media.vue';
+
+const message = {
+  content:
+    'Welcome to our Diwali sale! Get flat 50% off on select items. Hurry now!',
+  image_url:
+    'https://images.unsplash.com/photo-1506905925346-21bda4d32df4?w=500&h=300&fit=crop',
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/Media"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Image Media">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <Media :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/message/stories/Template/QuickReply.story.vue

@@ -0,0 +1,21 @@
+<script setup>
+import QuickReply from '../../bubbles/Template/QuickReply.vue';
+
+const message = {
+  content: `Hey there! Thanks for reaching out to us. Could you let us know
+what you need to help us better assist you?`,
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/QuickReply"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Quick Replies">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <QuickReply :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/message/stories/Template/Text.story.vue

@@ -0,0 +1,20 @@
+<script setup>
+import Text from '../../bubbles/Template/Text.vue';
+
+const message = {
+  content: 'Hello John, how may we assist you?',
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/Text"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Default Text">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <Text :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -13,6 +13,7 @@ import { vOnClickOutside } from '@vueuse/components';
 import Button from 'dashboard/components-next/button/Button.vue';
 import SidebarGroup from './SidebarGroup.vue';
 import SidebarProfileMenu from './SidebarProfileMenu.vue';
+import SidebarChangelogCard from './SidebarChangelogCard.vue';
 import ChannelLeaf from './ChannelLeaf.vue';
 import SidebarAccountSwitcher from './SidebarAccountSwitcher.vue';
 import Logo from 'next/icon/Logo.vue';
@@ -32,11 +33,15 @@ const emit = defineEmits([
   'closeMobileSidebar',
 ]);
 
-const { accountScopedRoute } = useAccount();
+const { accountScopedRoute, isOnChatwootCloud } = useAccount();
 const store = useStore();
 const searchShortcut = useKbd([`$mod`, 'k']);
 const { t } = useI18n();
 
+const isACustomBrandedInstance = useMapGetter(
+  'globalConfig/isACustomBrandedInstance'
+);
+
 const toggleShortcutModalFn = show => {
   if (show) {
     emit('openKeyShortcutModal');
@@ -532,20 +537,20 @@ const menuItems = computed(() => {
     ]"
   >
     <section class="grid gap-2 mt-2 mb-4">
-      <div class="flex items-center min-w-0 gap-2 px-2">
-        <div class="grid flex-shrink-0 size-6 place-content-center">
+      <div class="flex gap-2 items-center px-2 min-w-0">
+        <div class="grid flex-shrink-0 place-content-center size-6">
           <Logo class="size-4" />
         </div>
         <div class="flex-shrink-0 w-px h-3 bg-n-strong" />
         <SidebarAccountSwitcher
-          class="flex-grow min-w-0 -mx-1"
+          class="flex-grow -mx-1 min-w-0"
           @show-create-account-modal="emit('showCreateAccountModal')"
         />
       </div>
       <div class="flex gap-2 px-2">
         <RouterLink
           :to="{ name: 'search' }"
-          class="flex items-center w-full gap-2 px-2 py-1 rounded-lg h-7 outline outline-1 outline-n-weak bg-n-solid-3 dark:bg-n-black/30"
+          class="flex gap-2 items-center px-2 py-1 w-full h-7 rounded-lg outline outline-1 outline-n-weak bg-n-solid-3 dark:bg-n-black/30"
         >
           <span class="flex-shrink-0 i-lucide-search size-4 text-n-slate-11" />
           <span class="flex-grow text-left">
@@ -570,7 +575,7 @@ const menuItems = computed(() => {
         </ComposeConversation>
       </div>
     </section>
-    <nav class="grid flex-grow gap-2 px-2 pb-5 overflow-y-scroll no-scrollbar">
+    <nav class="grid overflow-y-scroll flex-grow gap-2 px-2 pb-5 no-scrollbar">
       <ul class="flex flex-col gap-1.5 m-0 list-none">
         <SidebarGroup
           v-for="item in menuItems"
@@ -580,11 +585,21 @@ const menuItems = computed(() => {
       </ul>
     </nav>
     <section
-      class="p-1 border-t border-n-weak shadow-[0px_-2px_4px_0px_rgba(27,28,29,0.02)] flex-shrink-0 flex justify-between gap-2 items-center"
+      class="flex flex-col flex-shrink-0 relative gap-1 justify-between items-center"
     >
-      <SidebarProfileMenu
-        @open-key-shortcut-modal="emit('openKeyShortcutModal')"
+      <div
+        class="pointer-events-none absolute inset-x-0 -top-[31px] h-8 bg-gradient-to-t from-n-solid-2 to-transparent"
       />
+      <SidebarChangelogCard
+        v-if="isOnChatwootCloud && !isACustomBrandedInstance"
+      />
+      <div
+        class="p-1 flex-shrink-0 flex w-full justify-between z-10 gap-2 items-center border-t border-n-weak shadow-[0px_-2px_4px_0px_rgba(27,28,29,0.02)]"
+      >
+        <SidebarProfileMenu
+          @open-key-shortcut-modal="emit('openKeyShortcutModal')"
+        />
+      </div>
     </section>
   </aside>
 </template>

app/javascript/dashboard/components-next/sidebar/SidebarChangelogCard.vue

@@ -0,0 +1,110 @@
+<script setup>
+import { ref, computed, onMounted } from 'vue';
+import GroupedStackedChangelogCard from 'dashboard/components-next/changelog-card/GroupedStackedChangelogCard.vue';
+import { useUISettings } from 'dashboard/composables/useUISettings';
+import changelogAPI from 'dashboard/api/changelog';
+
+const MAX_DISMISSED_SLUGS = 5;
+
+const { uiSettings, updateUISettings } = useUISettings();
+const posts = ref([]);
+const currentIndex = ref(0);
+const dismissingCards = ref([]);
+const isLoading = ref(false);
+
+// Get current dismissed slugs from ui_settings
+const dismissedSlugs = computed(() => {
+  return uiSettings.value.changelog_dismissed_slugs || [];
+});
+
+// Get un dismissed posts - these are the changelog posts that should be shown
+const unDismissedPosts = computed(() => {
+  return posts.value.filter(post => !dismissedSlugs.value.includes(post.slug));
+});
+
+// Fetch changelog posts from API
+const fetchChangelog = async () => {
+  isLoading.value = true;
+
+  try {
+    const response = await changelogAPI.fetchFromHub();
+    posts.value = response.data.posts || [];
+
+    // Clean up dismissed slugs - remove any that are no longer in the current feed
+    const currentSlugs = posts.value.map(post => post.slug);
+    const cleanedDismissedSlugs = dismissedSlugs.value.filter(slug =>
+      currentSlugs.includes(slug)
+    );
+
+    // Update ui_settings if cleanup occurred
+    if (cleanedDismissedSlugs.length !== dismissedSlugs.value.length) {
+      updateUISettings({
+        changelog_dismissed_slugs: cleanedDismissedSlugs,
+      });
+    }
+    // eslint-disable-next-line no-empty
+  } catch (err) {
+  } finally {
+    isLoading.value = false;
+  }
+};
+
+// Dismiss a changelog post
+const dismissPost = slug => {
+  const currentDismissed = [...dismissedSlugs.value];
+
+  // Add new slug if not already present
+  if (!currentDismissed.includes(slug)) {
+    currentDismissed.push(slug);
+
+    // Keep only the most recent MAX_DISMISSED_SLUGS entries
+    if (currentDismissed.length > MAX_DISMISSED_SLUGS) {
+      currentDismissed.shift(); // Remove oldest entry
+    }
+
+    updateUISettings({
+      changelog_dismissed_slugs: currentDismissed,
+    });
+  }
+};
+
+const handleDismiss = slug => {
+  dismissingCards.value.push(slug);
+  setTimeout(() => {
+    dismissPost(slug);
+    dismissingCards.value = dismissingCards.value.filter(s => s !== slug);
+    if (currentIndex.value >= unDismissedPosts.value.length)
+      currentIndex.value = 0;
+  }, 200);
+};
+
+const handleReadMore = () => {
+  const currentPost = unDismissedPosts.value[currentIndex.value];
+  if (currentPost?.slug) {
+    window.open(`https://www.chatwoot.com/blog/${currentPost.slug}`, '_blank');
+  }
+};
+
+const handleImgClick = ({ index }) => {
+  currentIndex.value = index;
+  handleReadMore();
+};
+
+onMounted(() => {
+  fetchChangelog();
+});
+</script>
+
+<template>
+  <GroupedStackedChangelogCard
+    v-if="unDismissedPosts.length > 0"
+    :posts="unDismissedPosts"
+    :current-index="currentIndex"
+    :dismissing-slugs="dismissingCards"
+    class="min-h-[240px] z-10"
+    @read-more="handleReadMore"
+    @dismiss="handleDismiss"
+    @img-click="handleImgClick"
+  />
+  <template v-else />
+</template>

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/LabelActions.vue

@@ -1,100 +1,129 @@
-<script>
-import { mapGetters } from 'vuex';
-import NextButton from 'dashboard/components-next/button/Button.vue';
+<script setup>
+import { ref, computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useMapGetter } from 'dashboard/composables/store';
+import { vOnClickOutside } from '@vueuse/components';
 
-export default {
-  components: {
-    NextButton,
-  },
-  emits: ['update', 'close', 'assign'],
-  data() {
-    return {
-      query: '',
-      selectedLabels: [],
-    };
-  },
-  computed: {
-    ...mapGetters({ labels: 'labels/getLabels' }),
-    filteredLabels() {
-      return this.labels.filter(label =>
-        label.title.toLowerCase().includes(this.query.toLowerCase())
-      );
-    },
-  },
-  methods: {
-    isLabelSelected(label) {
-      return this.selectedLabels.includes(label);
-    },
-    assignLabels(key) {
-      this.$emit('update', key);
-    },
-    onClose() {
-      this.$emit('close');
-    },
-  },
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import Input from 'dashboard/components-next/input/Input.vue';
+
+const emit = defineEmits(['close', 'assign']);
+
+const { t } = useI18n();
+
+const labels = useMapGetter('labels/getLabels');
+
+const query = ref('');
+const selectedLabels = ref([]);
+
+const filteredLabels = computed(() => {
+  if (!query.value) return labels.value;
+  return labels.value.filter(label =>
+    label.title.toLowerCase().includes(query.value.toLowerCase())
+  );
+});
+
+const hasLabels = computed(() => labels.value.length > 0);
+const hasFilteredLabels = computed(() => filteredLabels.value.length > 0);
+
+const isLabelSelected = label => {
+  return selectedLabels.value.includes(label);
+};
+
+const onClose = () => {
+  emit('close');
+};
+
+const handleAssign = () => {
+  if (selectedLabels.value.length > 0) {
+    emit('assign', selectedLabels.value);
+  }
 };
 </script>
 
 <template>
-  <div v-on-clickaway="onClose" class="labels-container">
+  <div
+    v-on-click-outside="onClose"
+    class="absolute ltr:right-2 rtl:left-2 top-12 origin-top-right z-20 w-60 bg-n-alpha-3 backdrop-blur-[100px] border-n-weak rounded-lg border border-solid shadow-md"
+    role="dialog"
+    aria-labelledby="label-dialog-title"
+  >
     <div class="triangle">
       <svg height="12" viewBox="0 0 24 12" width="24">
         <path d="M20 12l-8-8-12 12" fill-rule="evenodd" stroke-width="1px" />
       </svg>
     </div>
-    <div class="flex items-center justify-between header">
-      <span>{{ $t('BULK_ACTION.LABELS.ASSIGN_LABELS') }}</span>
+    <div class="flex items-center justify-between p-2.5">
+      <span class="text-sm font-medium">{{
+        t('BULK_ACTION.LABELS.ASSIGN_LABELS')
+      }}</span>
       <NextButton ghost xs slate icon="i-lucide-x" @click="onClose" />
     </div>
-    <div class="labels-list">
-      <header class="labels-list__header">
-        <div
-          class="flex items-center justify-between h-8 gap-2 label-list-search"
-        >
-          <fluent-icon icon="search" class="search-icon" size="16" />
-          <input
-            v-model="query"
-            type="search"
-            :placeholder="$t('BULK_ACTION.SEARCH_INPUT_PLACEHOLDER')"
-            class="reset-base !outline-0 !text-sm label--search_input"
-          />
-        </div>
+    <div class="flex flex-col max-h-60 min-h-0">
+      <header class="py-2 px-2.5">
+        <Input
+          v-model="query"
+          type="search"
+          :placeholder="t('BULK_ACTION.SEARCH_INPUT_PLACEHOLDER')"
+          icon-left="i-lucide-search"
+          size="sm"
+          class="w-full"
+          :aria-label="t('BULK_ACTION.SEARCH_INPUT_PLACEHOLDER')"
+        />
       </header>
-      <ul class="labels-list__body">
+      <ul
+        v-if="hasLabels"
+        class="flex-1 overflow-y-auto m-0 list-none"
+        role="listbox"
+        :aria-label="t('BULK_ACTION.LABELS.ASSIGN_LABELS')"
+      >
+        <li v-if="!hasFilteredLabels" class="p-2 text-center">
+          <span class="text-sm text-n-slate-11">{{
+            t('BULK_ACTION.LABELS.NO_LABELS_FOUND')
+          }}</span>
+        </li>
         <li
           v-for="label in filteredLabels"
           :key="label.id"
-          class="label__list-item"
+          class="my-1 mx-0 py-0 px-2.5"
+          role="option"
+          :aria-selected="isLabelSelected(label.title)"
         >
           <label
-            class="item"
-            :class="{ 'label-selected': isLabelSelected(label.title) }"
+            class="items-center rounded-md cursor-pointer flex py-1 px-2.5 hover:bg-n-slate-3 dark:hover:bg-n-solid-3 has-[:checked]:bg-n-slate-2"
           >
             <input
               v-model="selectedLabels"
               type="checkbox"
               :value="label.title"
-              class="label-checkbox"
+              class="my-0 ltr:mr-2.5 rtl:ml-2.5"
+              :aria-label="label.title"
             />
             <span
-              class="overflow-hidden label-title whitespace-nowrap text-ellipsis"
+              class="overflow-hidden flex-grow w-full text-sm whitespace-nowrap text-ellipsis"
             >
               {{ label.title }}
             </span>
             <span
-              class="label-pill"
+              class="rounded-md h-3 w-3 flex-shrink-0 border border-solid border-n-weak"
               :style="{ backgroundColor: label.color }"
             />
           </label>
         </li>
       </ul>
-      <footer class="labels-list__footer">
+      <div v-else class="p-2 text-center">
+        <span class="text-sm text-n-slate-11">{{
+          t('CONTACTS_BULK_ACTIONS.NO_LABELS_FOUND')
+        }}</span>
+      </div>
+      <footer class="p-2">
         <NextButton
           sm
           type="submit"
-          :label="$t('BULK_ACTION.LABELS.ASSIGN_SELECTED_LABELS')"
+          class="w-full"
+          :label="t('BULK_ACTION.LABELS.ASSIGN_SELECTED_LABELS')"
           :disabled="!selectedLabels.length"
-          @click="$emit('assign', selectedLabels)"
+          @click="handleAssign"
         />
       </footer>
     </div>
@@ -102,107 +131,11 @@ export default {
 </template>
 
 <style scoped lang="scss">
-.labels-list {
-  @apply flex flex-col max-h-[15rem] min-h-[auto];
+.triangle {
+  @apply block z-10 absolute text-left -top-3 ltr:right-[--triangle-position] rtl:left-[--triangle-position];
 
-  .labels-list__header {
-    @apply bg-n-alpha-3 backdrop-blur-[100px] py-0 px-2.5;
+  svg path {
+    @apply fill-n-alpha-3 backdrop-blur-[100px]  stroke-n-weak;
   }
-
-  .labels-list__body {
-    @apply flex-1 overflow-y-auto py-2.5 mx-0;
-  }
-
-  .labels-list__footer {
-    @apply p-2;
-
-    button {
-      @apply w-full;
-
-      .button__content {
-        @apply text-center;
-      }
-    }
-  }
-}
-
-.label-list-search {
-  @apply bg-n-alpha-black2 py-0 px-2.5 border border-solid border-n-strong rounded-md;
-
-  .search-icon {
-    @apply text-n-slate-10;
-  }
-
-  .label--search_input {
-    @apply border-0 text-xs m-0 dark:bg-transparent bg-transparent h-[unset] w-full;
-  }
-}
-
-.labels-container {
-  @apply absolute ltr:right-2 rtl:left-2 top-12 origin-top-right w-auto z-20 max-w-[15rem] min-w-[15rem] bg-n-alpha-3 backdrop-blur-[100px] border-n-weak rounded-lg border border-solid shadow-md;
-
-  .header {
-    @apply p-2.5;
-
-    span {
-      @apply text-sm font-medium;
-    }
-  }
-
-  .container {
-    @apply max-h-[15rem] overflow-y-auto;
-
-    .label__list-container {
-      @apply h-full;
-    }
-  }
-
-  .triangle {
-    @apply block z-10 absolute text-left -top-3 ltr:right-[--triangle-position] rtl:left-[--triangle-position];
-
-    svg path {
-      @apply fill-n-alpha-3 backdrop-blur-[100px]  stroke-n-weak;
-    }
-  }
-}
-
-ul {
-  @apply m-0 list-none;
-}
-
-.labels-placeholder {
-  @apply p-2;
-}
-
-.label__list-item {
-  @apply my-1 mx-0 py-0 px-2.5;
-
-  .item {
-    @apply items-center rounded-md cursor-pointer flex py-1 px-2.5 hover:bg-n-slate-3 dark:hover:bg-n-solid-3;
-
-    &.label-selected {
-      @apply bg-n-slate-2;
-    }
-
-    span {
-      @apply text-sm;
-    }
-
-    .label-checkbox {
-      @apply my-0 ltr:mr-2.5 rtl:ml-2.5;
-    }
-
-    .label-title {
-      @apply flex-grow w-full;
-    }
-
-    .label-pill {
-      @apply rounded-md h-3 w-3 flex-shrink-0 border border-solid border-n-weak;
-    }
-  }
-}
-
-.search-container {
-  @apply bg-n-alpha-3 backdrop-blur-[100px] py-0 px-2.5 sticky top-0 z-20;
 }
 </style>

app/javascript/dashboard/i18n/locale/am/bulkActions.json

@@ -24,7 +24,7 @@
     },
     "LABELS": {
       "ASSIGN_LABELS": "Assign labels",
-      "NO_LABELS_FOUND": "No labels found for",
+      "NO_LABELS_FOUND": "No labels found",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
       "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
       "ASSIGN_FAILED": "Failed to assign labels. Please try again."

app/javascript/dashboard/i18n/locale/am/contact.json

@@ -571,6 +571,16 @@
       "ACTIVE_EMPTY_STATE_TITLE": "በአሁኑ ጊዜ ንቁ እውቂያዎች የሉም 🌙"
     }
   },
+  "CONTACTS_BULK_ACTIONS": {
+    "ASSIGN_LABELS": "Assign Labels",
+    "ASSIGN_LABELS_SUCCESS": "Labels assigned successfully.",
+    "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
+    "NO_LABELS_FOUND": "No labels available yet.",
+    "SELECTED_COUNT": "{count} selected",
+    "CLEAR_SELECTION": "Clear selection",
+    "SELECT_ALL": "Select all ({count})"
+  },
   "COMPOSE_NEW_CONVERSATION": {
     "CONTACT_SEARCH": {
       "ERROR_MESSAGE": "We couldn’t complete the search. Please try again."

app/javascript/dashboard/i18n/locale/am/inboxMgmt.json

@@ -648,14 +648,16 @@
           "TIER_1K": "1K customers per 24h",
           "TIER_10K": "10K customers per 24h",
           "TIER_100K": "100K customers per 24h",
-          "TIER_UNLIMITED": "Unlimited customers per 24h"
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
         },
         "STATUSES": {
           "APPROVED": "Approved",
           "PENDING_REVIEW": "Pending Review",
           "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
           "REJECTED": "Rejected",
-          "DECLINED": "Declined"
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
         },
         "MODES": {
           "SANDBOX": "Sandbox",

app/javascript/dashboard/i18n/locale/am/integrations.json

@@ -752,8 +752,118 @@
         }
       }
     },
+    "CUSTOM_TOOLS": {
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
+      "EMPTY_STATE": {
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+        }
+      },
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "OPTIONS": {
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
+      },
+      "CREATE": {
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
+      },
+      "EDIT": {
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
+      },
+      "DELETE": {
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
+      },
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Looks up order details by order ID"
+        },
+        "HTTP_METHOD": {
+          "LABEL": "Method"
+        },
+        "ENDPOINT_URL": {
+          "LABEL": "Endpoint URL",
+          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
+          "ERROR": "Valid URL is required"
+        },
+        "AUTH_TYPE": {
+          "LABEL": "Authentication Type"
+        },
+        "AUTH_TYPES": {
+          "NONE": "None",
+          "BEARER": "Bearer Token",
+          "BASIC": "Basic Auth",
+          "API_KEY": "API Key"
+        },
+        "AUTH_CONFIG": {
+          "BEARER_TOKEN": "Bearer Token",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
+          "PASSWORD": "Password",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
+          "API_KEY_PLACEHOLDER": "X-API-Key",
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
+        },
+        "PARAMETERS": {
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+        },
+        "ADD_PARAMETER": "Add Parameter",
+        "PARAM_NAME": {
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+        },
+        "PARAM_TYPE": {
+          "PLACEHOLDER": "Type"
+        },
+        "PARAM_TYPES": {
+          "STRING": "String",
+          "NUMBER": "Number",
+          "BOOLEAN": "Boolean",
+          "ARRAY": "Array",
+          "OBJECT": "Object"
+        },
+        "PARAM_DESCRIPTION": {
+          "PLACEHOLDER": "Description of the parameter"
+        },
+        "PARAM_REQUIRED": {
+          "LABEL": "Required"
+        },
+        "REQUEST_TEMPLATE": {
+          "LABEL": "Request Body Template (Optional)",
+          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
+        },
+        "RESPONSE_TEMPLATE": {
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+        },
+        "ERRORS": {
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
+        }
+      }
+    },
     "RESPONSES": {
       "HEADER": "FAQs",
+      "PENDING_FAQS": "Pending FAQs",
       "ADD_NEW": "Create new FAQ",
       "DOCUMENTABLE": {
         "CONVERSATION": "Conversation #{id}"
@@ -793,6 +903,10 @@
         "APPROVED": "Approved",
         "ALL": "All"
       },
+      "PENDING_BANNER": {
+        "TITLE": "Captain has found some FAQs your customers were looking for.",
+        "ACTION": "Click here to review"
+      },
       "FORM_DESCRIPTION": "Add a question and its corresponding answer to the knowledge base and select the assistant it should be associated with.",
       "CREATE": {
         "TITLE": "Add an FAQ",
@@ -823,13 +937,15 @@
         "APPROVE_SUCCESS_MESSAGE": "The FAQ was marked as approved"
       },
       "OPTIONS": {
-        "APPROVE": "Mark as approved",
-        "EDIT_RESPONSE": "Edit FAQ",
-        "DELETE_RESPONSE": "Delete FAQ"
+        "APPROVE": "Approve",
+        "EDIT_RESPONSE": "Edit",
+        "DELETE_RESPONSE": "Delete"
       },
       "EMPTY_STATE": {
         "TITLE": "No FAQs Found",
+        "NO_PENDING_TITLE": "There are no more pending FAQs to review",
         "SUBTITLE": "FAQs help your assistant provide quick and accurate answers to questions from your customers. They can be generated automatically from your content or can be added manually.",
+        "CLEAR_SEARCH": "Clear active filters",
         "FEATURE_SPOTLIGHT": {
           "TITLE": "Captain FAQ",
           "NOTE": "Captain FAQs detects common customer questions—whether missing from your knowledge base or frequently asked—and generates relevant FAQs to improve support. You can review each suggestion and decide whether to approve or reject it."

app/javascript/dashboard/i18n/locale/am/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/am/settings.json

@@ -304,6 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
+    "CAPTAIN_TOOLS": "Tools",
     "HOME": "Home",
     "AGENTS": "Agents",
     "AGENT_BOTS": "Bots",

app/javascript/dashboard/i18n/locale/ar/bulkActions.json

@@ -24,7 +24,7 @@
     },
     "LABELS": {
       "ASSIGN_LABELS": "إضافة وسم",
-      "NO_LABELS_FOUND": "لم يتم العثور على تسميات لـ",
+      "NO_LABELS_FOUND": "لم يتم العثور على تصنيفات",
       "ASSIGN_SELECTED_LABELS": "تعيين التسميات المحددة",
       "ASSIGN_SUCCESFUL": "تم تعيين التسميات بنجاح.",
       "ASSIGN_FAILED": "فشل في تعيين التسميات ، الرجاء المحاولة مرة أخرى."

app/javascript/dashboard/i18n/locale/ar/contact.json

@@ -571,6 +571,16 @@
       "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
+  "CONTACTS_BULK_ACTIONS": {
+    "ASSIGN_LABELS": "تعيين التسميات",
+    "ASSIGN_LABELS_SUCCESS": "تم تعيين التسميات بنجاح.",
+    "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
+    "NO_LABELS_FOUND": "No labels available yet.",
+    "SELECTED_COUNT": "{count} selected",
+    "CLEAR_SELECTION": "Clear selection",
+    "SELECT_ALL": "Select all ({count})"
+  },
   "COMPOSE_NEW_CONVERSATION": {
     "CONTACT_SEARCH": {
       "ERROR_MESSAGE": "We couldn’t complete the search. Please try again."

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -648,14 +648,16 @@
           "TIER_1K": "1K customers per 24h",
           "TIER_10K": "10K customers per 24h",
           "TIER_100K": "100K customers per 24h",
-          "TIER_UNLIMITED": "Unlimited customers per 24h"
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
         },
         "STATUSES": {
           "APPROVED": "Approved",
           "PENDING_REVIEW": "Pending Review",
           "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
           "REJECTED": "Rejected",
-          "DECLINED": "Declined"
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
         },
         "MODES": {
           "SANDBOX": "Sandbox",

app/javascript/dashboard/i18n/locale/ar/integrations.json

@@ -752,8 +752,118 @@
         }
       }
     },
+    "CUSTOM_TOOLS": {
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
+      "EMPTY_STATE": {
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+        }
+      },
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "OPTIONS": {
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
+      },
+      "CREATE": {
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
+      },
+      "EDIT": {
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
+      },
+      "DELETE": {
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "CONFIRM": "نعم، احذف",
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
+      },
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "الوصف",
+          "PLACEHOLDER": "Looks up order details by order ID"
+        },
+        "HTTP_METHOD": {
+          "LABEL": "Method"
+        },
+        "ENDPOINT_URL": {
+          "LABEL": "Endpoint URL",
+          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
+          "ERROR": "Valid URL is required"
+        },
+        "AUTH_TYPE": {
+          "LABEL": "Authentication Type"
+        },
+        "AUTH_TYPES": {
+          "NONE": "لا شيء",
+          "BEARER": "Bearer Token",
+          "BASIC": "Basic Auth",
+          "API_KEY": "مفتاح API"
+        },
+        "AUTH_CONFIG": {
+          "BEARER_TOKEN": "Bearer Token",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
+          "PASSWORD": "كلمة المرور",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
+          "API_KEY_PLACEHOLDER": "X-API-Key",
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
+        },
+        "PARAMETERS": {
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+        },
+        "ADD_PARAMETER": "Add Parameter",
+        "PARAM_NAME": {
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+        },
+        "PARAM_TYPE": {
+          "PLACEHOLDER": "النوع"
+        },
+        "PARAM_TYPES": {
+          "STRING": "String",
+          "NUMBER": "العدد",
+          "BOOLEAN": "Boolean",
+          "ARRAY": "Array",
+          "OBJECT": "Object"
+        },
+        "PARAM_DESCRIPTION": {
+          "PLACEHOLDER": "Description of the parameter"
+        },
+        "PARAM_REQUIRED": {
+          "LABEL": "مطلوب"
+        },
+        "REQUEST_TEMPLATE": {
+          "LABEL": "Request Body Template (Optional)",
+          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
+        },
+        "RESPONSE_TEMPLATE": {
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+        },
+        "ERRORS": {
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
+        }
+      }
+    },
     "RESPONSES": {
       "HEADER": "FAQs",
+      "PENDING_FAQS": "Pending FAQs",
       "ADD_NEW": "Create new FAQ",
       "DOCUMENTABLE": {
         "CONVERSATION": "Conversation #{id}"
@@ -793,6 +903,10 @@
         "APPROVED": "Approved",
         "ALL": "الكل"
       },
+      "PENDING_BANNER": {
+        "TITLE": "Captain has found some FAQs your customers were looking for.",
+        "ACTION": "Click here to review"
+      },
       "FORM_DESCRIPTION": "Add a question and its corresponding answer to the knowledge base and select the assistant it should be associated with.",
       "CREATE": {
         "TITLE": "Add an FAQ",
@@ -823,13 +937,15 @@
         "APPROVE_SUCCESS_MESSAGE": "The FAQ was marked as approved"
       },
       "OPTIONS": {
-        "APPROVE": "Mark as approved",
-        "EDIT_RESPONSE": "Edit FAQ",
-        "DELETE_RESPONSE": "Delete FAQ"
+        "APPROVE": "Approve",
+        "EDIT_RESPONSE": "تعديل",
+        "DELETE_RESPONSE": "حذف"
       },
       "EMPTY_STATE": {
         "TITLE": "No FAQs Found",
+        "NO_PENDING_TITLE": "There are no more pending FAQs to review",
         "SUBTITLE": "FAQs help your assistant provide quick and accurate answers to questions from your customers. They can be generated automatically from your content or can be added manually.",
+        "CLEAR_SEARCH": "Clear active filters",
         "FEATURE_SPOTLIGHT": {
           "TITLE": "Captain FAQ",
           "NOTE": "Captain FAQs detects common customer questions—whether missing from your knowledge base or frequently asked—and generates relevant FAQs to improve support. You can review each suggestion and decide whether to approve or reject it."

app/javascript/dashboard/i18n/locale/ar/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "آخر 7 أيام",
+      "LAST_14_DAYS": "آخر 14 يوماً",
       "LAST_30_DAYS": "آخر 30 يوماً",
       "LAST_3_MONTHS": "آخر 3 أشهر",
       "LAST_6_MONTHS": "آخر 6 أشهر",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
     "DOWNLOAD_INBOX_REPORTS": "تحميل تقارير صندوق الوارد",
     "FILTER_DROPDOWN_LABEL": "اختر صندوق الوارد",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "المحادثات",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "تنزيل التقرير"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "تنزيل التقرير"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "المحادثات من قبل الوكلاء",
       "LOADING_MESSAGE": "جاري تحميل مقاييس الوكيل...",

app/javascript/dashboard/i18n/locale/ar/settings.json

@@ -304,6 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
+    "CAPTAIN_TOOLS": "Tools",
     "HOME": "الرئيسية",
     "AGENTS": "وكيل الدعم",
     "AGENT_BOTS": "الروبوتات",

app/javascript/dashboard/i18n/locale/az/bulkActions.json

@@ -24,7 +24,7 @@
     },
     "LABELS": {
       "ASSIGN_LABELS": "Assign labels",
-      "NO_LABELS_FOUND": "No labels found for",
+      "NO_LABELS_FOUND": "No labels found",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
       "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
       "ASSIGN_FAILED": "Failed to assign labels. Please try again."

app/javascript/dashboard/i18n/locale/az/contact.json

@@ -571,6 +571,16 @@
       "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
+  "CONTACTS_BULK_ACTIONS": {
+    "ASSIGN_LABELS": "Assign Labels",
+    "ASSIGN_LABELS_SUCCESS": "Labels assigned successfully.",
+    "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
+    "NO_LABELS_FOUND": "No labels available yet.",
+    "SELECTED_COUNT": "{count} selected",
+    "CLEAR_SELECTION": "Clear selection",
+    "SELECT_ALL": "Select all ({count})"
+  },
   "COMPOSE_NEW_CONVERSATION": {
     "CONTACT_SEARCH": {
       "ERROR_MESSAGE": "We couldn’t complete the search. Please try again."

app/javascript/dashboard/i18n/locale/az/inboxMgmt.json

@@ -648,14 +648,16 @@
           "TIER_1K": "1K customers per 24h",
           "TIER_10K": "10K customers per 24h",
           "TIER_100K": "100K customers per 24h",
-          "TIER_UNLIMITED": "Unlimited customers per 24h"
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
         },
         "STATUSES": {
           "APPROVED": "Approved",
           "PENDING_REVIEW": "Pending Review",
           "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
           "REJECTED": "Rejected",
-          "DECLINED": "Declined"
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
         },
         "MODES": {
           "SANDBOX": "Sandbox",

app/javascript/dashboard/i18n/locale/az/integrations.json

@@ -752,8 +752,118 @@
         }
       }
     },
+    "CUSTOM_TOOLS": {
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
+      "EMPTY_STATE": {
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+        }
+      },
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "OPTIONS": {
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
+      },
+      "CREATE": {
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
+      },
+      "EDIT": {
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
+      },
+      "DELETE": {
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
+      },
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Looks up order details by order ID"
+        },
+        "HTTP_METHOD": {
+          "LABEL": "Method"
+        },
+        "ENDPOINT_URL": {
+          "LABEL": "Endpoint URL",
+          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
+          "ERROR": "Valid URL is required"
+        },
+        "AUTH_TYPE": {
+          "LABEL": "Authentication Type"
+        },
+        "AUTH_TYPES": {
+          "NONE": "None",
+          "BEARER": "Bearer Token",
+          "BASIC": "Basic Auth",
+          "API_KEY": "API Key"
+        },
+        "AUTH_CONFIG": {
+          "BEARER_TOKEN": "Bearer Token",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
+          "PASSWORD": "Password",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
+          "API_KEY_PLACEHOLDER": "X-API-Key",
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
+        },
+        "PARAMETERS": {
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+        },
+        "ADD_PARAMETER": "Add Parameter",
+        "PARAM_NAME": {
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+        },
+        "PARAM_TYPE": {
+          "PLACEHOLDER": "Type"
+        },
+        "PARAM_TYPES": {
+          "STRING": "String",
+          "NUMBER": "Number",
+          "BOOLEAN": "Boolean",
+          "ARRAY": "Array",
+          "OBJECT": "Object"
+        },
+        "PARAM_DESCRIPTION": {
+          "PLACEHOLDER": "Description of the parameter"
+        },
+        "PARAM_REQUIRED": {
+          "LABEL": "Required"
+        },
+        "REQUEST_TEMPLATE": {
+          "LABEL": "Request Body Template (Optional)",
+          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
+        },
+        "RESPONSE_TEMPLATE": {
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+        },
+        "ERRORS": {
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
+        }
+      }
+    },
     "RESPONSES": {
       "HEADER": "FAQs",
+      "PENDING_FAQS": "Pending FAQs",
       "ADD_NEW": "Create new FAQ",
       "DOCUMENTABLE": {
         "CONVERSATION": "Conversation #{id}"
@@ -793,6 +903,10 @@
         "APPROVED": "Approved",
         "ALL": "All"
       },
+      "PENDING_BANNER": {
+        "TITLE": "Captain has found some FAQs your customers were looking for.",
+        "ACTION": "Click here to review"
+      },
       "FORM_DESCRIPTION": "Add a question and its corresponding answer to the knowledge base and select the assistant it should be associated with.",
       "CREATE": {
         "TITLE": "Add an FAQ",
@@ -823,13 +937,15 @@
         "APPROVE_SUCCESS_MESSAGE": "The FAQ was marked as approved"
       },
       "OPTIONS": {
-        "APPROVE": "Mark as approved",
-        "EDIT_RESPONSE": "Edit FAQ",
-        "DELETE_RESPONSE": "Delete FAQ"
+        "APPROVE": "Approve",
+        "EDIT_RESPONSE": "Edit",
+        "DELETE_RESPONSE": "Delete"
       },
       "EMPTY_STATE": {
         "TITLE": "No FAQs Found",
+        "NO_PENDING_TITLE": "There are no more pending FAQs to review",
         "SUBTITLE": "FAQs help your assistant provide quick and accurate answers to questions from your customers. They can be generated automatically from your content or can be added manually.",
+        "CLEAR_SEARCH": "Clear active filters",
         "FEATURE_SPOTLIGHT": {
           "TITLE": "Captain FAQ",
           "NOTE": "Captain FAQs detects common customer questions—whether missing from your knowledge base or frequently asked—and generates relevant FAQs to improve support. You can review each suggestion and decide whether to approve or reject it."

app/javascript/dashboard/i18n/locale/az/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Conversations",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/az/settings.json

@@ -304,6 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
+    "CAPTAIN_TOOLS": "Tools",
     "HOME": "Home",
     "AGENTS": "Agents",
     "AGENT_BOTS": "Bots",

app/javascript/dashboard/i18n/locale/bg/bulkActions.json

@@ -24,7 +24,7 @@
     },
     "LABELS": {
       "ASSIGN_LABELS": "Assign labels",
-      "NO_LABELS_FOUND": "No labels found for",
+      "NO_LABELS_FOUND": "Няма намерени етикети",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
       "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
       "ASSIGN_FAILED": "Failed to assign labels. Please try again."

app/javascript/dashboard/i18n/locale/bg/contact.json

@@ -571,6 +571,16 @@
       "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
     }
   },
+  "CONTACTS_BULK_ACTIONS": {
+    "ASSIGN_LABELS": "Assign Labels",
+    "ASSIGN_LABELS_SUCCESS": "Labels assigned successfully.",
+    "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
+    "NO_LABELS_FOUND": "No labels available yet.",
+    "SELECTED_COUNT": "{count} selected",
+    "CLEAR_SELECTION": "Clear selection",
+    "SELECT_ALL": "Select all ({count})"
+  },
   "COMPOSE_NEW_CONVERSATION": {
     "CONTACT_SEARCH": {
       "ERROR_MESSAGE": "We couldn’t complete the search. Please try again."

app/javascript/dashboard/i18n/locale/bg/inboxMgmt.json

@@ -648,14 +648,16 @@
           "TIER_1K": "1K customers per 24h",
           "TIER_10K": "10K customers per 24h",
           "TIER_100K": "100K customers per 24h",
-          "TIER_UNLIMITED": "Unlimited customers per 24h"
+          "TIER_UNLIMITED": "Unlimited customers per 24h",
+          "UNKNOWN": "Rating not available"
         },
         "STATUSES": {
           "APPROVED": "Approved",
           "PENDING_REVIEW": "Pending Review",
           "AVAILABLE_WITHOUT_REVIEW": "Available Without Review",
           "REJECTED": "Rejected",
-          "DECLINED": "Declined"
+          "DECLINED": "Declined",
+          "NON_EXISTS": "Non exists"
         },
         "MODES": {
           "SANDBOX": "Sandbox",

app/javascript/dashboard/i18n/locale/bg/integrations.json

@@ -752,8 +752,118 @@
         }
       }
     },
+    "CUSTOM_TOOLS": {
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
+      "EMPTY_STATE": {
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+        }
+      },
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "OPTIONS": {
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
+      },
+      "CREATE": {
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
+      },
+      "EDIT": {
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
+      },
+      "DELETE": {
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
+      },
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Описание",
+          "PLACEHOLDER": "Looks up order details by order ID"
+        },
+        "HTTP_METHOD": {
+          "LABEL": "Method"
+        },
+        "ENDPOINT_URL": {
+          "LABEL": "Endpoint URL",
+          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
+          "ERROR": "Valid URL is required"
+        },
+        "AUTH_TYPE": {
+          "LABEL": "Authentication Type"
+        },
+        "AUTH_TYPES": {
+          "NONE": "None",
+          "BEARER": "Bearer Token",
+          "BASIC": "Basic Auth",
+          "API_KEY": "API Key"
+        },
+        "AUTH_CONFIG": {
+          "BEARER_TOKEN": "Bearer Token",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
+          "PASSWORD": "Password",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
+          "API_KEY_PLACEHOLDER": "X-API-Key",
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
+        },
+        "PARAMETERS": {
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+        },
+        "ADD_PARAMETER": "Add Parameter",
+        "PARAM_NAME": {
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+        },
+        "PARAM_TYPE": {
+          "PLACEHOLDER": "Тип"
+        },
+        "PARAM_TYPES": {
+          "STRING": "String",
+          "NUMBER": "Number",
+          "BOOLEAN": "Boolean",
+          "ARRAY": "Array",
+          "OBJECT": "Object"
+        },
+        "PARAM_DESCRIPTION": {
+          "PLACEHOLDER": "Description of the parameter"
+        },
+        "PARAM_REQUIRED": {
+          "LABEL": "Required"
+        },
+        "REQUEST_TEMPLATE": {
+          "LABEL": "Request Body Template (Optional)",
+          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
+        },
+        "RESPONSE_TEMPLATE": {
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+        },
+        "ERRORS": {
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
+        }
+      }
+    },
     "RESPONSES": {
       "HEADER": "FAQs",
+      "PENDING_FAQS": "Pending FAQs",
       "ADD_NEW": "Create new FAQ",
       "DOCUMENTABLE": {
         "CONVERSATION": "Conversation #{id}"
@@ -793,6 +903,10 @@
         "APPROVED": "Approved",
         "ALL": "Всички"
       },
+      "PENDING_BANNER": {
+        "TITLE": "Captain has found some FAQs your customers were looking for.",
+        "ACTION": "Click here to review"
+      },
       "FORM_DESCRIPTION": "Add a question and its corresponding answer to the knowledge base and select the assistant it should be associated with.",
       "CREATE": {
         "TITLE": "Add an FAQ",
@@ -823,13 +937,15 @@
         "APPROVE_SUCCESS_MESSAGE": "The FAQ was marked as approved"
       },
       "OPTIONS": {
-        "APPROVE": "Mark as approved",
-        "EDIT_RESPONSE": "Edit FAQ",
-        "DELETE_RESPONSE": "Delete FAQ"
+        "APPROVE": "Approve",
+        "EDIT_RESPONSE": "Редактирай",
+        "DELETE_RESPONSE": "Изтрий"
       },
       "EMPTY_STATE": {
         "TITLE": "No FAQs Found",
+        "NO_PENDING_TITLE": "There are no more pending FAQs to review",
         "SUBTITLE": "FAQs help your assistant provide quick and accurate answers to questions from your customers. They can be generated automatically from your content or can be added manually.",
+        "CLEAR_SEARCH": "Clear active filters",
         "FEATURE_SPOTLIGHT": {
           "TITLE": "Captain FAQ",
           "NOTE": "Captain FAQs detects common customer questions—whether missing from your knowledge base or frequently asked—and generates relevant FAQs to improve support. You can review each suggestion and decide whether to approve or reject it."

app/javascript/dashboard/i18n/locale/bg/report.json

@@ -51,6 +51,7 @@
     },
     "DATE_RANGE_OPTIONS": {
       "LAST_7_DAYS": "Last 7 days",
+      "LAST_14_DAYS": "Last 14 days",
       "LAST_30_DAYS": "Last 30 days",
       "LAST_3_MONTHS": "Last 3 months",
       "LAST_6_MONTHS": "Last 6 months",
@@ -266,6 +267,8 @@
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
     "FILTER_DROPDOWN_LABEL": "Select Inbox",
+    "ALL_INBOXES": "All Inboxes",
+    "SEARCH_INBOX": "Search Inbox",
     "METRICS": {
       "CONVERSATIONS": {
         "NAME": "Разговори",
@@ -467,6 +470,13 @@
       "CONVERSATIONS": "{count} conversations",
       "DOWNLOAD_REPORT": "Download report"
     },
+    "RESOLUTION_HEATMAP": {
+      "HEADER": "Resolutions",
+      "NO_CONVERSATIONS": "No conversations",
+      "CONVERSATION": "{count} conversation",
+      "CONVERSATIONS": "{count} conversations",
+      "DOWNLOAD_REPORT": "Download report"
+    },
     "AGENT_CONVERSATIONS": {
       "HEADER": "Conversations by agents",
       "LOADING_MESSAGE": "Loading agent metrics...",

app/javascript/dashboard/i18n/locale/bg/settings.json

@@ -304,6 +304,7 @@
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",
     "CAPTAIN_RESPONSES": "FAQs",
+    "CAPTAIN_TOOLS": "Tools",
     "HOME": "Home",
     "AGENTS": "Агенти",
     "AGENT_BOTS": "Bots",

app/javascript/dashboard/i18n/locale/bn/advancedFilters.json

@@ -0,0 +1,119 @@
+{
+  "FILTER": {
+    "TITLE": "Filter conversations",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
+    "EDIT_CUSTOM_FILTER": "Edit Folder",
+    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
+    "SUBMIT_BUTTON_LABEL": "Apply filters",
+    "UPDATE_BUTTON_LABEL": "Update folder",
+    "CANCEL_BUTTON_LABEL": "Cancel",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
+    "FOLDER_LABEL": "Folder Name",
+    "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Value is required.",
+    "TOOLTIP_LABEL": "Filter conversations",
+    "QUERY_DROPDOWN_LABELS": {
+      "AND": "AND",
+      "OR": "OR"
+    },
+    "INPUT_PLACEHOLDER": "Enter value",
+    "OPERATOR_LABELS": {
+      "equal_to": "Equal to",
+      "not_equal_to": "Not equal to",
+      "does_not_contain": "Does not contain",
+      "is_present": "Is present",
+      "is_not_present": "Is not present",
+      "is_greater_than": "Is greater than",
+      "is_less_than": "Is lesser than",
+      "days_before": "Is x days before",
+      "starts_with": "Starts with",
+      "equalTo": "Equal to",
+      "notEqualTo": "Not equal to",
+      "contains": "Contains",
+      "doesNotContain": "Does not contain",
+      "isPresent": "Is present",
+      "isNotPresent": "Is not present",
+      "isGreaterThan": "Is greater than",
+      "isLessThan": "Is lesser than",
+      "daysBefore": "Is x days before",
+      "startsWith": "Starts with"
+    },
+    "ATTRIBUTE_LABELS": {
+      "TRUE": "True",
+      "FALSE": "False"
+    },
+    "ATTRIBUTES": {
+      "STATUS": "Status",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
+      "LABELS": "Labels",
+      "BROWSER_LANGUAGE": "Browser language",
+      "PRIORITY": "Priority",
+      "COUNTRY_NAME": "Country name",
+      "REFERER_LINK": "Referer link",
+      "CUSTOM_ATTRIBUTE_LIST": "List",
+      "CUSTOM_ATTRIBUTE_TEXT": "Text",
+      "CUSTOM_ATTRIBUTE_NUMBER": "Number",
+      "CUSTOM_ATTRIBUTE_LINK": "Link",
+      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity"
+    },
+    "ERRORS": {
+      "VALUE_REQUIRED": "Value is required",
+      "ATTRIBUTE_KEY_REQUIRED": "Attribute key is required",
+      "FILTER_OPERATOR_REQUIRED": "Filter operator is required",
+      "VALUE_MUST_BE_BETWEEN_1_AND_998": "Value must be between 1 and 998"
+    },
+    "GROUPS": {
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
+    },
+    "CUSTOM_VIEWS": {
+      "ADD": {
+        "TITLE": "Do you want to save this filter?",
+        "LABEL": "Name this filter",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
+        "SAVE_BUTTON": "Save filter",
+        "CANCEL_BUTTON": "Cancel",
+        "API_FOLDERS": {
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
+        },
+        "API_SEGMENTS": {
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
+        }
+      },
+      "EDIT": {
+        "EDIT_BUTTON": "Edit folder"
+      },
+      "DELETE": {
+        "DELETE_BUTTON": "Delete filter",
+        "MODAL": {
+          "CONFIRM": {
+            "TITLE": "Confirm deletion",
+            "MESSAGE": "Are you sure to delete the filter ",
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
+          }
+        },
+        "API_FOLDERS": {
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
+        },
+        "API_SEGMENTS": {
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
+        }
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/agentBots.json

@@ -0,0 +1,103 @@
+{
+  "AGENT_BOTS": {
+    "HEADER": "Bots",
+    "LOADING_EDITOR": "Loading editor...",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "LEARN_MORE": "Learn about agent bots",
+    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT_BADGE": "System",
+    "AVATAR": {
+      "SUCCESS_DELETE": "Bot avatar deleted successfully",
+      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+    },
+    "BOT_CONFIGURATION": {
+      "TITLE": "Select an agent bot",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
+      "SUBMIT": "Update",
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
+    },
+    "ADD": {
+      "TITLE": "Add Bot",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "API": {
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
+      }
+    },
+    "LIST": {
+      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "LOADING": "Fetching bots...",
+      "TABLE_HEADER": {
+        "DETAILS": "Bot Details",
+        "URL": "Webhook URL"
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "TITLE": "Delete bot",
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure you want to delete {name}?",
+        "YES": "Yes, Delete",
+        "NO": "No, Keep"
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
+      }
+    },
+    "EDIT": {
+      "BUTTON_TEXT": "Edit",
+      "TITLE": "Edit bot",
+      "API": {
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
+      }
+    },
+    "ACCESS_TOKEN": {
+      "TITLE": "Access Token",
+      "DESCRIPTION": "Copy the access token and save it securely",
+      "COPY_SUCCESSFUL": "Access token copied to clipboard",
+      "RESET_SUCCESS": "Access token regenerated successfully",
+      "RESET_ERROR": "Unable to regenerate access token. Please try again"
+    },
+    "FORM": {
+      "AVATAR": {
+        "LABEL": "Bot avatar"
+      },
+      "NAME": {
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Enter bot name",
+        "REQUIRED": "Bot name is required"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Description",
+        "PLACEHOLDER": "What does this bot do?"
+      },
+      "WEBHOOK_URL": {
+        "LABEL": "Webhook URL",
+        "PLACEHOLDER": "https://example.com/webhook",
+        "REQUIRED": "Webhook URL is required"
+      },
+      "ERRORS": {
+        "NAME": "Bot name is required",
+        "URL": "Webhook URL is required",
+        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+      },
+      "CANCEL": "Cancel",
+      "CREATE": "Create Bot",
+      "UPDATE": "Update Bot"
+    },
+    "WEBHOOK": {
+      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+    },
+    "TYPES": {
+      "WEBHOOK": "Webhook bot"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/agentMgmt.json

@@ -0,0 +1,124 @@
+{
+  "AGENT_MGMT": {
+    "HEADER": "Agents",
+    "HEADER_BTN_TXT": "Add Agent",
+    "LOADING": "Fetching Agent List",
+    "DESCRIPTION": "An agent is a member of your customer support team who can view and respond to user messages. The list below shows all the agents in your account.",
+    "LEARN_MORE": "Learn about user roles",
+    "AGENT_TYPES": {
+      "ADMINISTRATOR": "Administrator",
+      "AGENT": "Agent"
+    },
+    "LIST": {
+      "404": "There are no agents associated to this account",
+      "TITLE": "Manage agents in your team",
+      "DESC": "You can add/remove agents to/in your team.",
+      "NAME": "Name",
+      "EMAIL": "EMAIL",
+      "STATUS": "Status",
+      "ACTIONS": "Actions",
+      "VERIFIED": "Verified",
+      "VERIFICATION_PENDING": "Verification Pending",
+      "AVAILABLE_CUSTOM_ROLE": "Available custom role permissions"
+    },
+    "ADD": {
+      "TITLE": "Add agent to your team",
+      "DESC": "You can add people who will be able to handle support for your inboxes.",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "FORM": {
+        "NAME": {
+          "LABEL": "Agent Name",
+          "PLACEHOLDER": "Please enter a name of the agent"
+        },
+        "AGENT_TYPE": {
+          "LABEL": "Role",
+          "PLACEHOLDER": "Please select a role",
+          "ERROR": "Role is required"
+        },
+        "EMAIL": {
+          "LABEL": "Email Address",
+          "PLACEHOLDER": "Please enter an email address of the agent"
+        },
+        "SUBMIT": "Add Agent"
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Agent added successfully",
+        "EXIST_MESSAGE": "Agent email already in use, Please try another email address",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "API": {
+        "SUCCESS_MESSAGE": "Agent deleted successfully",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      },
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure to delete ",
+        "YES": "Yes, Delete ",
+        "NO": "No, Keep "
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit agent",
+      "FORM": {
+        "NAME": {
+          "LABEL": "Agent Name",
+          "PLACEHOLDER": "Please enter a name of the agent"
+        },
+        "AGENT_TYPE": {
+          "LABEL": "Role",
+          "PLACEHOLDER": "Please select a role",
+          "ERROR": "Role is required"
+        },
+        "EMAIL": {
+          "LABEL": "Email Address",
+          "PLACEHOLDER": "Please enter an email address of the agent"
+        },
+        "AGENT_AVAILABILITY": {
+          "LABEL": "Availability",
+          "PLACEHOLDER": "Please select an availability status",
+          "ERROR": "Availability is required"
+        },
+        "SUBMIT": "Edit Agent"
+      },
+      "BUTTON_TEXT": "Edit",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "API": {
+        "SUCCESS_MESSAGE": "Agent updated successfully",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      },
+      "PASSWORD_RESET": {
+        "ADMIN_RESET_BUTTON": "Reset Password",
+        "ADMIN_SUCCESS_MESSAGE": "An email with reset password instructions has been sent to the agent",
+        "SUCCESS_MESSAGE": "Agent password reset successfully",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      }
+    },
+    "SEARCH": {
+      "NO_RESULTS": "No results found."
+    },
+    "MULTI_SELECTOR": {
+      "PLACEHOLDER": "None",
+      "TITLE": {
+        "AGENT": "Select agent",
+        "TEAM": "Select team"
+      },
+      "LIST": {
+        "NONE": "None"
+      },
+      "SEARCH": {
+        "NO_RESULTS": {
+          "AGENT": "No agents found",
+          "TEAM": "No teams found"
+        },
+        "PLACEHOLDER": {
+          "AGENT": "Search agents",
+          "TEAM": "Search teams",
+          "INPUT": "Search for agents"
+        }
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/attributesMgmt.json

@@ -0,0 +1,134 @@
+{
+  "ATTRIBUTES_MGMT": {
+    "HEADER": "Custom Attributes",
+    "HEADER_BTN_TXT": "Add Custom Attribute",
+    "LOADING": "Fetching custom attributes",
+    "DESCRIPTION": "A custom attribute tracks additional details about your contacts or conversations—such as the subscription plan or the date of their first purchase. You can add different types of custom attributes, such as text, lists, or numbers, to capture the specific information you need.",
+    "LEARN_MORE": "Learn more about custom attributes",
+    "ATTRIBUTE_MODELS": {
+      "CONVERSATION": "Conversation",
+      "CONTACT": "Contact"
+    },
+    "ATTRIBUTE_TYPES": {
+      "TEXT": "Text",
+      "NUMBER": "Number",
+      "LINK": "Link",
+      "DATE": "Date",
+      "LIST": "List",
+      "CHECKBOX": "Checkbox"
+    },
+    "ADD": {
+      "TITLE": "Add Custom Attribute",
+      "SUBMIT": "Create",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "FORM": {
+        "NAME": {
+          "LABEL": "Display Name",
+          "PLACEHOLDER": "Enter custom attribute display name",
+          "ERROR": "Name is required"
+        },
+        "DESC": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Enter custom attribute description",
+          "ERROR": "Description is required"
+        },
+        "MODEL": {
+          "LABEL": "Applies to",
+          "PLACEHOLDER": "Please select one",
+          "ERROR": "Model is required"
+        },
+        "TYPE": {
+          "LABEL": "Type",
+          "PLACEHOLDER": "Please select a type",
+          "ERROR": "Type is required",
+          "LIST": {
+            "LABEL": "List Values",
+            "PLACEHOLDER": "Please enter value and press enter key",
+            "ERROR": "Must have at least one value"
+          }
+        },
+        "KEY": {
+          "LABEL": "Key",
+          "PLACEHOLDER": "Enter custom attribute key",
+          "ERROR": "Key is required",
+          "IN_VALID": "Invalid key"
+        },
+        "REGEX_PATTERN": {
+          "LABEL": "Regex Pattern",
+          "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+        },
+        "REGEX_CUE": {
+          "LABEL": "Regex Cue",
+          "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+        },
+        "ENABLE_REGEX": {
+          "LABEL": "Enable regex validation"
+        }
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Custom Attribute added successfully!",
+        "ERROR_MESSAGE": "Could not create a Custom Attribute. Please try again later."
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom Attribute deleted successfully.",
+        "ERROR_MESSAGE": "Couldn't delete the custom attribute. Try again."
+      },
+      "CONFIRM": {
+        "TITLE": "Are you sure want to delete - {attributeName}",
+        "PLACE_HOLDER": "Please type {attributeName} to confirm",
+        "MESSAGE": "Deleting will remove the custom attribute",
+        "YES": "Delete ",
+        "NO": "Cancel"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit Custom Attribute",
+      "UPDATE_BUTTON_TEXT": "Update",
+      "TYPE": {
+        "LIST": {
+          "LABEL": "List Values",
+          "PLACEHOLDER": "Please enter values and press enter key"
+        }
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Custom Attribute updated successfully",
+        "ERROR_MESSAGE": "There was an error updating custom attribute, please try again"
+      }
+    },
+    "TABS": {
+      "HEADER": "Custom Attributes",
+      "CONVERSATION": "Conversation",
+      "CONTACT": "Contact"
+    },
+    "LIST": {
+      "TABLE_HEADER": {
+        "NAME": "Name",
+        "DESCRIPTION": "Description",
+        "TYPE": "Type",
+        "KEY": "Key"
+      },
+      "BUTTONS": {
+        "EDIT": "Edit",
+        "DELETE": "Delete"
+      },
+      "EMPTY_RESULT": {
+        "404": "There are no custom attributes created",
+        "NOT_FOUND": "There are no custom attributes configured"
+      },
+      "REGEX_PATTERN": {
+        "LABEL": "Regex Pattern",
+        "PLACEHOLDER": "Please enter custom attribute regex pattern. (Optional)"
+      },
+      "REGEX_CUE": {
+        "LABEL": "Regex Cue",
+        "PLACEHOLDER": "Please enter regex pattern hint. (Optional)"
+      },
+      "ENABLE_REGEX": {
+        "LABEL": "Enable regex validation"
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/auditLogs.json

@@ -0,0 +1,77 @@
+{
+  "AUDIT_LOGS": {
+    "HEADER": "Audit Logs",
+    "HEADER_BTN_TXT": "Add Audit Logs",
+    "LOADING": "Fetching Audit Logs",
+    "DESCRIPTION": "Audit Logs maintain a record of activities in your account, allowing you to track and audit your account, team, or services.",
+    "LEARN_MORE": "Learn more about audit logs",
+    "SEARCH_404": "There are no items matching this query",
+    "SIDEBAR_TXT": "<p><b>Audit Logs</b> </p><p> Audit Logs are trails for events and actions in a Chatwoot System. </p>",
+    "LIST": {
+      "404": "There are no Audit Logs available in this account.",
+      "TITLE": "Manage Audit Logs",
+      "DESC": "Audit Logs are trails for events and actions in a Chatwoot System.",
+      "TABLE_HEADER": {
+        "ACTIVITY": "Activity",
+        "TIME": "Time",
+        "IP_ADDRESS": "IP Address"
+      }
+    },
+    "API": {
+      "SUCCESS_MESSAGE": "AuditLogs retrieved successfully",
+      "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+    },
+    "DEFAULT_USER": "System",
+    "AUTOMATION_RULE": {
+      "ADD": "{agentName} created a new automation rule (#{id})",
+      "EDIT": "{agentName} updated an automation rule (#{id})",
+      "DELETE": "{agentName} deleted an automation rule (#{id})"
+    },
+    "ACCOUNT_USER": {
+      "ADD": "{agentName} invited {invitee} to the account as an {role}",
+      "EDIT": {
+        "SELF": "{agentName} changed their {attributes} to {values}",
+        "OTHER": "{agentName} changed {attributes} of {user} to {values}",
+        "DELETED": "{agentName} changed {attributes} of a deleted user to {values}"
+      }
+    },
+    "INBOX": {
+      "ADD": "{agentName} created a new inbox (#{id})",
+      "EDIT": "{agentName} updated an inbox (#{id})",
+      "DELETE": "{agentName} deleted an inbox (#{id})"
+    },
+    "WEBHOOK": {
+      "ADD": "{agentName} created a new webhook (#{id})",
+      "EDIT": "{agentName} updated a webhook (#{id})",
+      "DELETE": "{agentName} deleted a webhook (#{id})"
+    },
+    "USER_ACTION": {
+      "SIGN_IN": "{agentName} signed in",
+      "SIGN_OUT": "{agentName} signed out"
+    },
+    "TEAM": {
+      "ADD": "{agentName} created a new team (#{id})",
+      "EDIT": "{agentName} updated a team (#{id})",
+      "DELETE": "{agentName} deleted a team (#{id})"
+    },
+    "MACRO": {
+      "ADD": "{agentName} created a new macro (#{id})",
+      "EDIT": "{agentName} updated a macro (#{id})",
+      "DELETE": "{agentName} deleted a macro (#{id})"
+    },
+    "INBOX_MEMBER": {
+      "ADD": "{agentName} added {user} to the inbox(#{inbox_id})",
+      "REMOVE": "{agentName} removed {user} from the inbox(#{inbox_id})"
+    },
+    "TEAM_MEMBER": {
+      "ADD": "{agentName} added {user} to the team(#{team_id})",
+      "REMOVE": "{agentName} removed {user} from the team(#{team_id})"
+    },
+    "ACCOUNT": {
+      "EDIT": "{agentName} updated the account configuration (#{id})"
+    },
+    "CONVERSATION": {
+      "DELETE": "{agentName} deleted conversation #{id}"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/automation.json

@@ -0,0 +1,184 @@
+{
+  "AUTOMATION": {
+    "HEADER": "Automation",
+    "DESCRIPTION": "Automation can replace and streamline existing processes that require manual effort, such as adding labels and assigning conversations to the most suitable agent. This allows the team to focus on their strengths while reducing time spent on routine tasks.",
+    "LEARN_MORE": "Learn more about automation",
+    "HEADER_BTN_TXT": "Add Automation Rule",
+    "LOADING": "Fetching automation rules",
+    "ADD": {
+      "TITLE": "Add Automation Rule",
+      "SUBMIT": "Create",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "FORM": {
+        "NAME": {
+          "LABEL": "Rule Name",
+          "PLACEHOLDER": "Enter rule name",
+          "ERROR": "Name is required"
+        },
+        "DESC": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Enter rule description",
+          "ERROR": "Description is required"
+        },
+        "EVENT": {
+          "LABEL": "Event",
+          "PLACEHOLDER": "Please select one",
+          "ERROR": "Event is required"
+        },
+        "CONDITIONS": {
+          "LABEL": "Conditions"
+        },
+        "ACTIONS": {
+          "LABEL": "Actions"
+        }
+      },
+      "CONDITION_BUTTON_LABEL": "Add Condition",
+      "ACTION_BUTTON_LABEL": "Add Action",
+      "API": {
+        "SUCCESS_MESSAGE": "Automation rule added successfully",
+        "ERROR_MESSAGE": "Could not able to create a automation rule, Please try again later"
+      }
+    },
+    "LIST": {
+      "TABLE_HEADER": {
+        "NAME": "Name",
+        "DESCRIPTION": "Description",
+        "ACTIVE": "Active",
+        "CREATED_ON": "Created on"
+      },
+      "404": "No automation rules found"
+    },
+    "DELETE": {
+      "TITLE": "Delete Automation Rule",
+      "SUBMIT": "Delete",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure to delete ",
+        "YES": "Yes, Delete ",
+        "NO": "No, Keep "
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Automation rule deleted successfully",
+        "ERROR_MESSAGE": "Could not able to delete a automation rule, Please try again later"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit Automation Rule",
+      "SUBMIT": "Update",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "API": {
+        "SUCCESS_MESSAGE": "Automation rule updated successfully",
+        "ERROR_MESSAGE": "Could not update automation rule, Please try again later"
+      }
+    },
+    "CLONE": {
+      "TOOLTIP": "Clone",
+      "API": {
+        "SUCCESS_MESSAGE": "Automation cloned successfully",
+        "ERROR_MESSAGE": "Could not clone automation rule, Please try again later"
+      }
+    },
+    "FORM": {
+      "EDIT": "Edit",
+      "CREATE": "Create",
+      "DELETE": "Delete",
+      "CANCEL": "Cancel",
+      "RESET_MESSAGE": "Changing event type will reset the conditions and events you have added below"
+    },
+    "CONDITION": {
+      "DELETE_MESSAGE": "You need to have atleast one condition to save",
+      "CONTACT_CUSTOM_ATTR_LABEL": "Contact Custom Attributes",
+      "CONVERSATION_CUSTOM_ATTR_LABEL": "Conversation Custom Attributes"
+    },
+    "ACTION": {
+      "DELETE_MESSAGE": "You need to have atleast one action to save",
+      "TEAM_MESSAGE_INPUT_PLACEHOLDER": "Enter your message here",
+      "TEAM_DROPDOWN_PLACEHOLDER": "Select teams",
+      "EMAIL_INPUT_PLACEHOLDER": "Enter email",
+      "URL_INPUT_PLACEHOLDER": "Enter URL"
+    },
+    "TOGGLE": {
+      "ACTIVATION_TITLE": "Activate Automation Rule",
+      "DEACTIVATION_TITLE": "Deactivate Automation Rule",
+      "ACTIVATION_DESCRIPTION": "This action will activate the automation rule '{automationName}'. Are you sure you want to proceed?",
+      "DEACTIVATION_DESCRIPTION": "This action will deactivate the automation rule '{automationName}'. Are you sure you want to proceed?",
+      "ACTIVATION_SUCCESFUL": "Automation Rule Activated Successfully",
+      "DEACTIVATION_SUCCESFUL": "Automation Rule Deactivated Successfully",
+      "ACTIVATION_ERROR": "Could not Activate Automation, Please try again later",
+      "DEACTIVATION_ERROR": "Could not Deactivate Automation, Please try again later",
+      "CONFIRMATION_LABEL": "Yes",
+      "CANCEL_LABEL": "No"
+    },
+    "ATTACHMENT": {
+      "UPLOAD_ERROR": "Could not upload attachment, Please try again",
+      "LABEL_IDLE": "Upload Attachment",
+      "LABEL_UPLOADING": "Uploading...",
+      "LABEL_UPLOADED": "Successfully Uploaded",
+      "LABEL_UPLOAD_FAILED": "Upload Failed"
+    },
+    "ERRORS": {
+      "ATTRIBUTE_KEY_REQUIRED": "Attribute key is required",
+      "FILTER_OPERATOR_REQUIRED": "Filter operator is required",
+      "VALUE_REQUIRED": "Value is required",
+      "VALUE_MUST_BE_BETWEEN_1_AND_998": "Value must be between 1 and 998",
+      "ACTION_PARAMETERS_REQUIRED": "Action parameters are required",
+      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
+      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
+    },
+    "NONE_OPTION": "None",
+    "EVENTS": {
+      "CONVERSATION_CREATED": "Conversation Created",
+      "CONVERSATION_UPDATED": "Conversation Updated",
+      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_RESOLVED": "Conversation Resolved",
+      "CONVERSATION_OPENED": "Conversation Opened"
+    },
+    "ACTIONS": {
+      "ASSIGN_AGENT": "Assign to Agent",
+      "ASSIGN_TEAM": "Assign a Team",
+      "ADD_LABEL": "Add a Label",
+      "REMOVE_LABEL": "Remove a Label",
+      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "MUTE_CONVERSATION": "Mute Conversation",
+      "SNOOZE_CONVERSATION": "Snooze Conversation",
+      "RESOLVE_CONVERSATION": "Resolve Conversation",
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
+      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_MESSAGE": "Send a Message",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
+      "CHANGE_PRIORITY": "Change Priority",
+      "ADD_SLA": "Add SLA",
+      "OPEN_CONVERSATION": "Open conversation"
+    },
+    "MESSAGE_TYPES": {
+      "INCOMING": "Incoming Message",
+      "OUTGOING": "Outgoing Message"
+    },
+    "PRIORITY_TYPES": {
+      "NONE": "None",
+      "LOW": "Low",
+      "MEDIUM": "Medium",
+      "HIGH": "High",
+      "URGENT": "Urgent"
+    },
+    "ATTRIBUTES": {
+      "MESSAGE_TYPE": "Message Type",
+      "MESSAGE_CONTAINS": "Message Contains",
+      "EMAIL": "Email",
+      "INBOX": "Inbox",
+      "CONVERSATION_LANGUAGE": "Conversation Language",
+      "PHONE_NUMBER": "Phone Number",
+      "STATUS": "Status",
+      "BROWSER_LANGUAGE": "Browser Language",
+      "MAIL_SUBJECT": "Email Subject",
+      "COUNTRY_NAME": "Country",
+      "REFERER_LINK": "Referrer Link",
+      "ASSIGNEE_NAME": "Assignee",
+      "TEAM_NAME": "Team",
+      "PRIORITY": "Priority",
+      "LABELS": "Labels"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/bulkActions.json

@@ -0,0 +1,41 @@
+{
+  "BULK_ACTION": {
+    "CONVERSATIONS_SELECTED": "{conversationCount} conversations selected",
+    "AGENT_SELECT_LABEL": "Select agent",
+    "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign {conversationCount} {conversationLabel} to",
+    "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign {conversationCount} {conversationLabel}?",
+    "GO_BACK_LABEL": "Go back",
+    "ASSIGN_LABEL": "Assign",
+    "YES": "Yes",
+    "SEARCH_INPUT_PLACEHOLDER": "Search",
+    "ASSIGN_AGENT_TOOLTIP": "Assign agent",
+    "ASSIGN_TEAM_TOOLTIP": "Assign team",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
+    "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
+    "AGENT_LIST_LOADING": "Loading agents",
+    "UPDATE": {
+      "CHANGE_STATUS": "Change status",
+      "SNOOZE_UNTIL": "Snooze",
+      "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
+    },
+    "LABELS": {
+      "ASSIGN_LABELS": "Assign labels",
+      "NO_LABELS_FOUND": "No labels found",
+      "ASSIGN_SELECTED_LABELS": "Assign selected labels",
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
+    },
+    "TEAMS": {
+      "TEAM_SELECT_LABEL": "Select team",
+      "NONE": "None",
+      "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/campaign.json

@@ -0,0 +1,214 @@
+{
+  "CAMPAIGN": {
+    "LIVE_CHAT": {
+      "HEADER_TITLE": "Live chat campaigns",
+      "NEW_CAMPAIGN": "Create campaign",
+      "CARD": {
+        "STATUS": {
+          "ENABLED": "Enabled",
+          "DISABLED": "Disabled"
+        },
+        "CAMPAIGN_DETAILS": {
+          "SENT_BY": "Sent by",
+          "BOT": "Bot",
+          "FROM": "from",
+          "URL": "URL:"
+        }
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No live chat campaigns are available",
+        "SUBTITLE": "Connect with your customers using proactive messages.  Click 'Create campaign' to get started."
+      },
+      "CREATE": {
+        "TITLE": "Create a live chat campaign",
+        "CANCEL_BUTTON_TEXT": "Cancel",
+        "CREATE_BUTTON_TEXT": "Create",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "Title",
+            "PLACEHOLDER": "Please enter the title of campaign",
+            "ERROR": "Title is required"
+          },
+          "MESSAGE": {
+            "LABEL": "Message",
+            "PLACEHOLDER": "Please enter the message of campaign",
+            "ERROR": "Message is required"
+          },
+          "INBOX": {
+            "LABEL": "Select Inbox",
+            "PLACEHOLDER": "Select Inbox",
+            "ERROR": "Inbox is required"
+          },
+          "SENT_BY": {
+            "LABEL": "Sent by",
+            "PLACEHOLDER": "Please select sender",
+            "ERROR": "Sender is required"
+          },
+          "END_POINT": {
+            "LABEL": "URL",
+            "PLACEHOLDER": "Please enter the URL",
+            "ERROR": "Please enter a valid URL"
+          },
+          "TIME_ON_PAGE": {
+            "LABEL": "Time on page(Seconds)",
+            "PLACEHOLDER": "Please enter the time",
+            "ERROR": "Time on page is required"
+          },
+          "OTHER_PREFERENCES": {
+            "TITLE": "Other preferences",
+            "ENABLED": "Enable campaign",
+            "TRIGGER_ONLY_BUSINESS_HOURS": "Trigger only during business hours"
+          },
+          "BUTTONS": {
+            "CREATE": "Create",
+            "CANCEL": "Cancel"
+          },
+          "API": {
+            "SUCCESS_MESSAGE": "Live chat campaign created successfully",
+            "ERROR_MESSAGE": "There was an error. Please try again."
+          }
+        }
+      },
+      "EDIT": {
+        "TITLE": "Edit live chat campaign",
+        "FORM": {
+          "API": {
+            "SUCCESS_MESSAGE": "Live chat campaign updated successfully",
+            "ERROR_MESSAGE": "There was an error. Please try again."
+          }
+        }
+      }
+    },
+    "SMS": {
+      "HEADER_TITLE": "SMS campaigns",
+      "NEW_CAMPAIGN": "Create campaign",
+      "EMPTY_STATE": {
+        "TITLE": "No SMS campaigns are available",
+        "SUBTITLE": "Launch an SMS campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
+      },
+      "CARD": {
+        "STATUS": {
+          "COMPLETED": "Completed",
+          "SCHEDULED": "Scheduled"
+        },
+        "CAMPAIGN_DETAILS": {
+          "SENT_FROM": "Sent from",
+          "ON": "on"
+        }
+      },
+      "CREATE": {
+        "TITLE": "Create SMS campaign",
+        "CANCEL_BUTTON_TEXT": "Cancel",
+        "CREATE_BUTTON_TEXT": "Create",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "Title",
+            "PLACEHOLDER": "Please enter the title of campaign",
+            "ERROR": "Title is required"
+          },
+          "MESSAGE": {
+            "LABEL": "Message",
+            "PLACEHOLDER": "Please enter the message of campaign",
+            "ERROR": "Message is required"
+          },
+          "INBOX": {
+            "LABEL": "Select Inbox",
+            "PLACEHOLDER": "Select Inbox",
+            "ERROR": "Inbox is required"
+          },
+          "AUDIENCE": {
+            "LABEL": "Audience",
+            "PLACEHOLDER": "Select the customer labels",
+            "ERROR": "Audience is required"
+          },
+          "SCHEDULED_AT": {
+            "LABEL": "Scheduled time",
+            "PLACEHOLDER": "Please select the time",
+            "ERROR": "Scheduled time is required"
+          },
+          "BUTTONS": {
+            "CREATE": "Create",
+            "CANCEL": "Cancel"
+          },
+          "API": {
+            "SUCCESS_MESSAGE": "SMS campaign created successfully",
+            "ERROR_MESSAGE": "There was an error. Please try again."
+          }
+        }
+      }
+    },
+    "WHATSAPP": {
+      "HEADER_TITLE": "WhatsApp campaigns",
+      "NEW_CAMPAIGN": "Create campaign",
+      "EMPTY_STATE": {
+        "TITLE": "No WhatsApp campaigns are available",
+        "SUBTITLE": "Launch a WhatsApp campaign to reach your customers directly. Send offers or make announcements with ease. Click 'Create campaign' to get started."
+      },
+      "CARD": {
+        "STATUS": {
+          "COMPLETED": "Completed",
+          "SCHEDULED": "Scheduled"
+        },
+        "CAMPAIGN_DETAILS": {
+          "SENT_FROM": "Sent from",
+          "ON": "on"
+        }
+      },
+      "CREATE": {
+        "TITLE": "Create WhatsApp campaign",
+        "CANCEL_BUTTON_TEXT": "Cancel",
+        "CREATE_BUTTON_TEXT": "Create",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "Title",
+            "PLACEHOLDER": "Please enter the title of campaign",
+            "ERROR": "Title is required"
+          },
+          "INBOX": {
+            "LABEL": "Select Inbox",
+            "PLACEHOLDER": "Select Inbox",
+            "ERROR": "Inbox is required"
+          },
+          "TEMPLATE": {
+            "LABEL": "WhatsApp Template",
+            "PLACEHOLDER": "Select a template",
+            "INFO": "Select a template to use for this campaign.",
+            "ERROR": "Template is required",
+            "PREVIEW_TITLE": "Process {templateName}",
+            "LANGUAGE": "Language",
+            "CATEGORY": "Category",
+            "VARIABLES_LABEL": "Variables",
+            "VARIABLE_PLACEHOLDER": "Enter value for {variable}"
+          },
+          "AUDIENCE": {
+            "LABEL": "Audience",
+            "PLACEHOLDER": "Select the customer labels",
+            "ERROR": "Audience is required"
+          },
+          "SCHEDULED_AT": {
+            "LABEL": "Scheduled time",
+            "PLACEHOLDER": "Please select the time",
+            "ERROR": "Scheduled time is required"
+          },
+          "BUTTONS": {
+            "CREATE": "Create",
+            "CANCEL": "Cancel"
+          },
+          "API": {
+            "SUCCESS_MESSAGE": "WhatsApp campaign created successfully",
+            "ERROR_MESSAGE": "There was an error. Please try again."
+          }
+        }
+      }
+    },
+    "CONFIRM_DELETE": {
+      "TITLE": "Are you sure to delete?",
+      "DESCRIPTION": "The delete action is permanent and cannot be reversed.",
+      "CONFIRM": "Delete",
+      "API": {
+        "SUCCESS_MESSAGE": "Campaign deleted successfully",
+        "ERROR_MESSAGE": "There was an error. Please try again."
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/cannedMgmt.json

@@ -0,0 +1,77 @@
+{
+  "CANNED_MGMT": {
+    "HEADER": "Canned Responses",
+    "LEARN_MORE": "Learn more about canned responses",
+    "DESCRIPTION": "Canned Responses are pre-written reply templates that help you quickly respond to a conversation. Agents can type the '/' character followed by the shortcode to insert a canned response during a conversation. ",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "There are no items matching this query.",
+    "LIST": {
+      "404": "There are no canned responses available in this account.",
+      "TITLE": "Manage canned responses",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
+      "TABLE_HEADER": {
+        "SHORT_CODE": "Short code",
+        "CONTENT": "Content",
+        "ACTIONS": "Actions"
+      }
+    },
+    "ADD": {
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "FORM": {
+        "SHORT_CODE": {
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
+        },
+        "CONTENT": {
+          "LABEL": "Message",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
+        },
+        "SUBMIT": "Submit"
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit canned response",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "FORM": {
+        "SHORT_CODE": {
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
+        },
+        "CONTENT": {
+          "LABEL": "Message",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
+        },
+        "SUBMIT": "Submit"
+      },
+      "BUTTON_TEXT": "Edit",
+      "API": {
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "API": {
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
+      },
+      "CONFIRM": {
+        "TITLE": "Confirm deletion",
+        "MESSAGE": "Are you sure to delete ",
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/chatlist.json

@@ -0,0 +1,139 @@
+{
+  "CHAT_LIST": {
+    "LOADING": "Fetching conversations",
+    "LOAD_MORE_CONVERSATIONS": "Load more conversations",
+    "EOF": "All conversations loaded 🎉",
+    "LIST": {
+      "404": "There are no active conversations in this group."
+    },
+    "FAILED_TO_SEND": "Failed to send",
+    "TAB_HEADING": "Conversations",
+    "MENTION_HEADING": "Mentions",
+    "UNATTENDED_HEADING": "Unattended",
+    "SEARCH": {
+      "INPUT": "Search for People, Chats, Saved Replies .."
+    },
+    "FILTER_ALL": "All",
+    "ASSIGNEE_TYPE_TABS": {
+      "me": "Mine",
+      "unassigned": "Unassigned",
+      "all": "All"
+    },
+    "CHAT_STATUS_FILTER_ITEMS": {
+      "open": {
+        "TEXT": "Open"
+      },
+      "resolved": {
+        "TEXT": "Resolved"
+      },
+      "pending": {
+        "TEXT": "Pending"
+      },
+      "snoozed": {
+        "TEXT": "Snoozed"
+      },
+      "all": {
+        "TEXT": "All"
+      }
+    },
+    "VIEW_FILTER": "View",
+    "SORT_TOOLTIP_LABEL": "Sort conversations",
+    "CHAT_SORT": {
+      "STATUS": "Status",
+      "ORDER_BY": "Order by"
+    },
+    "CHAT_TIME_STAMP": {
+      "CREATED": {
+        "LATEST": "Created",
+        "OLDEST": "Created at:"
+      },
+      "LAST_ACTIVITY": {
+        "NOT_ACTIVE": "Last activity:",
+        "ACTIVE": "Last activity"
+      }
+    },
+    "SORT_ORDER_ITEMS": {
+      "last_activity_at_asc": {
+        "TEXT": "Last activity: Oldest first"
+      },
+      "last_activity_at_desc": {
+        "TEXT": "Last activity: Newest first"
+      },
+      "created_at_desc": {
+        "TEXT": "Created at: Newest first"
+      },
+      "created_at_asc": {
+        "TEXT": "Created at: Oldest first"
+      },
+      "priority_desc": {
+        "TEXT": "Priority: Highest first"
+      },
+      "priority_asc": {
+        "TEXT": "Priority: Lowest first"
+      },
+      "waiting_since_asc": {
+        "TEXT": "Pending Response: Longest first"
+      },
+      "waiting_since_desc": {
+        "TEXT": "Pending Response: Shortest first"
+      }
+    },
+    "ATTACHMENTS": {
+      "image": {
+        "CONTENT": "Picture message"
+      },
+      "audio": {
+        "CONTENT": "Audio message"
+      },
+      "video": {
+        "CONTENT": "Video message"
+      },
+      "file": {
+        "CONTENT": "File Attachment"
+      },
+      "location": {
+        "CONTENT": "Location"
+      },
+      "ig_reel": {
+        "CONTENT": "Instagram Reel"
+      },
+      "fallback": {
+        "CONTENT": "has shared a url"
+      },
+      "contact": {
+        "CONTENT": "Shared contact"
+      }
+    },
+    "CHAT_SORT_BY_FILTER": {
+      "TITLE": "Sort conversation",
+      "DROPDOWN_TITLE": "Sort by",
+      "ITEMS": {
+        "LATEST": {
+          "NAME": "Last activity at",
+          "LABEL": "Last activity"
+        },
+        "CREATED_AT": {
+          "NAME": "Created at",
+          "LABEL": "Created at"
+        },
+        "LAST_USER_MESSAGE_AT": {
+          "NAME": "Last user message at",
+          "LABEL": "Last message"
+        }
+      }
+    },
+    "RECEIVED_VIA_EMAIL": "Received via email",
+    "VIEW_TWEET_IN_TWITTER": "View tweet in Twitter",
+    "REPLY_TO_TWEET": "Reply to this tweet",
+    "LINK_TO_STORY": "Go to instagram story",
+    "SENT": "Sent successfully",
+    "READ": "Read successfully",
+    "DELIVERED": "Delivered successfully",
+    "NO_MESSAGES": "No Messages",
+    "NO_CONTENT": "No content available",
+    "HIDE_QUOTED_TEXT": "Hide Quoted Text",
+    "SHOW_QUOTED_TEXT": "Show Quoted Text",
+    "MESSAGE_READ": "Read",
+    "SENDING": "Sending"
+  }
+}

app/javascript/dashboard/i18n/locale/bn/components.json

@@ -0,0 +1,56 @@
+{
+  "PAGINATION_FOOTER": {
+    "SHOWING": "Showing {startItem} - {endItem} of {totalItems} items",
+    "CURRENT_PAGE_INFO": "{currentPage} of {totalPages} pages"
+  },
+  "COMBOBOX": {
+    "PLACEHOLDER": "Select an option...",
+    "EMPTY_SEARCH_RESULTS": "No items found for the search term `{searchTerm}`",
+    "EMPTY_STATE": "No results found.",
+    "SEARCH_PLACEHOLDER": "Search...",
+    "MORE": "+{count} more"
+  },
+  "DROPDOWN_MENU": {
+    "SEARCH_PLACEHOLDER": "Search...",
+    "EMPTY_STATE": "No results found.",
+    "SEARCHING": "Searching..."
+  },
+  "DIALOG": {
+    "BUTTONS": {
+      "CANCEL": "Cancel",
+      "CONFIRM": "Confirm"
+    }
+  },
+  "PHONE_INPUT": {
+    "SEARCH_PLACEHOLDER": "Search country",
+    "ERROR": "Phone number should be empty or in E.164 format",
+    "DIAL_CODE_ERROR": "Please select a dial code from the list"
+  },
+  "THUMBNAIL": {
+    "AUTHOR": {
+      "NOT_AVAILABLE": "Author is not available"
+    }
+  },
+  "BREADCRUMB": {
+    "ARIA_LABEL": "Breadcrumb"
+  },
+  "SWITCH": {
+    "TOGGLE": "Toggle switch"
+  },
+  "LABEL": {
+    "TAG_BUTTON": "tag"
+  },
+  "FEATURE_SPOTLIGHT": {
+    "LEARN_MORE": "Learn more",
+    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
+  },
+  "CHANNEL_SELECTOR": {
+    "COMING_SOON": "Coming Soon!"
+  }
+}

app/javascript/dashboard/i18n/locale/bn/contact.json

@@ -0,0 +1,640 @@
+{
+  "CONTACT_PANEL": {
+    "NOT_AVAILABLE": "Not Available",
+    "EMAIL_ADDRESS": "Email Address",
+    "PHONE_NUMBER": "Phone number",
+    "IDENTIFIER": "Identifier",
+    "COPY_SUCCESSFUL": "Copied to clipboard successfully",
+    "COMPANY": "Company",
+    "LOCATION": "Location",
+    "BROWSER_LANGUAGE": "Browser Language",
+    "CONVERSATION_TITLE": "Conversation Details",
+    "VIEW_PROFILE": "View Profile",
+    "BROWSER": "Browser",
+    "OS": "Operating System",
+    "INITIATED_FROM": "Initiated from",
+    "INITIATED_AT": "Initiated at",
+    "IP_ADDRESS": "IP Address",
+    "CREATED_AT_LABEL": "Created",
+    "NEW_MESSAGE": "New message",
+    "CALL": "Call",
+    "CALL_UNDER_DEVELOPMENT": "Calling is under development",
+    "VOICE_INBOX_PICKER": {
+      "TITLE": "Choose a voice inbox"
+    },
+    "CONVERSATIONS": {
+      "NO_RECORDS_FOUND": "There are no previous conversations associated to this contact.",
+      "TITLE": "Previous Conversations"
+    },
+    "LABELS": {
+      "CONTACT": {
+        "TITLE": "Contact Labels",
+        "ERROR": "Couldn't update labels"
+      },
+      "CONVERSATION": {
+        "TITLE": "Conversation Labels",
+        "ADD_BUTTON": "Add Labels"
+      },
+      "LABEL_SELECT": {
+        "TITLE": "Add Labels",
+        "PLACEHOLDER": "Search labels",
+        "NO_RESULT": "No labels found",
+        "CREATE_LABEL": "Create new label"
+      }
+    },
+    "MERGE_CONTACT": "Merge contact",
+    "CONTACT_ACTIONS": "Contact actions",
+    "MUTE_CONTACT": "Block Contact",
+    "UNMUTE_CONTACT": "Unblock Contact",
+    "MUTED_SUCCESS": "This contact is blocked successfully. You will not be notified of any future conversations.",
+    "UNMUTED_SUCCESS": "This contact is unblocked successfully.",
+    "SEND_TRANSCRIPT": "Send Transcript",
+    "EDIT_LABEL": "Edit",
+    "SIDEBAR_SECTIONS": {
+      "CUSTOM_ATTRIBUTES": "Custom Attributes",
+      "CONTACT_LABELS": "Contact Labels",
+      "PREVIOUS_CONVERSATIONS": "Previous Conversations",
+      "NO_RECORDS_FOUND": "No attributes found"
+    }
+  },
+  "EDIT_CONTACT": {
+    "BUTTON_LABEL": "Edit Contact",
+    "TITLE": "Edit contact",
+    "DESC": "Edit contact details"
+  },
+  "DELETE_CONTACT": {
+    "BUTTON_LABEL": "Delete Contact",
+    "TITLE": "Delete contact",
+    "DESC": "Delete contact details",
+    "CONFIRM": {
+      "TITLE": "Confirm Deletion",
+      "MESSAGE": "Are you sure to delete ",
+      "YES": "Yes, Delete",
+      "NO": "No, Keep"
+    },
+    "API": {
+      "SUCCESS_MESSAGE": "Contact deleted successfully",
+      "ERROR_MESSAGE": "Could not delete contact. Please try again later."
+    }
+  },
+  "CONTACT_FORM": {
+    "FORM": {
+      "SUBMIT": "Submit",
+      "CANCEL": "Cancel",
+      "AVATAR": {
+        "LABEL": "Contact Avatar"
+      },
+      "NAME": {
+        "PLACEHOLDER": "Enter the full name of the contact",
+        "LABEL": "Full Name"
+      },
+      "BIO": {
+        "PLACEHOLDER": "Enter the bio of the contact",
+        "LABEL": "Bio"
+      },
+      "EMAIL_ADDRESS": {
+        "PLACEHOLDER": "Enter the email address of the contact",
+        "LABEL": "Email Address",
+        "DUPLICATE": "This email address is in use for another contact.",
+        "ERROR": "Please enter a valid email address."
+      },
+      "PHONE_NUMBER": {
+        "PLACEHOLDER": "Enter the phone number of the contact",
+        "LABEL": "Phone Number",
+        "HELP": "Phone number should be of E.164 format eg: +1415555555 [+][country code][area code][local phone number]. You can select the dial code from the dropdown.",
+        "ERROR": "Phone number should be either empty or of E.164 format",
+        "DIAL_CODE_ERROR": "Please select a dial code from the list",
+        "DUPLICATE": "This phone number is in use for another contact."
+      },
+      "LOCATION": {
+        "PLACEHOLDER": "Enter the location of the contact",
+        "LABEL": "Location"
+      },
+      "COMPANY_NAME": {
+        "PLACEHOLDER": "Enter the company name",
+        "LABEL": "Company Name"
+      },
+      "COUNTRY": {
+        "PLACEHOLDER": "Enter the country name",
+        "LABEL": "Country Name",
+        "SELECT_PLACEHOLDER": "Select",
+        "REMOVE": "Remove",
+        "SELECT_COUNTRY": "Select Country"
+      },
+      "CITY": {
+        "PLACEHOLDER": "Enter the city name",
+        "LABEL": "City Name"
+      },
+      "SOCIAL_PROFILES": {
+        "FACEBOOK": {
+          "PLACEHOLDER": "Enter the Facebook username",
+          "LABEL": "Facebook"
+        },
+        "TWITTER": {
+          "PLACEHOLDER": "Enter the Twitter username",
+          "LABEL": "Twitter"
+        },
+        "LINKEDIN": {
+          "PLACEHOLDER": "Enter the LinkedIn username",
+          "LABEL": "LinkedIn"
+        },
+        "GITHUB": {
+          "PLACEHOLDER": "Enter the Github username",
+          "LABEL": "Github"
+        }
+      }
+    },
+    "DELETE_AVATAR": {
+      "API": {
+        "SUCCESS_MESSAGE": "Contact avatar deleted successfully",
+        "ERROR_MESSAGE": "Could not delete the contact avatar. Please try again later."
+      }
+    },
+    "SUCCESS_MESSAGE": "Contact saved successfully",
+    "ERROR_MESSAGE": "There was an error, please try again"
+  },
+  "NEW_CONVERSATION": {
+    "BUTTON_LABEL": "Start conversation",
+    "TITLE": "New conversation",
+    "DESC": "Start a new conversation by sending a new message.",
+    "NO_INBOX": "Couldn't find an inbox to initiate a new conversation with this contact.",
+    "FORM": {
+      "TO": {
+        "LABEL": "To"
+      },
+      "INBOX": {
+        "LABEL": "Via Inbox",
+        "PLACEHOLDER": "Choose source inbox",
+        "ERROR": "Select an inbox"
+      },
+      "SUBJECT": {
+        "LABEL": "Subject",
+        "PLACEHOLDER": "Subject",
+        "ERROR": "Subject can't be empty"
+      },
+      "MESSAGE": {
+        "LABEL": "Message",
+        "PLACEHOLDER": "Write your message here",
+        "ERROR": "Message can't be empty"
+      },
+      "ATTACHMENTS": {
+        "SELECT": "Choose files",
+        "HELP_TEXT": "Drag and drop files here or choose files to attach"
+      },
+      "SUBMIT": "Send message",
+      "CANCEL": "Cancel",
+      "SUCCESS_MESSAGE": "Message sent!",
+      "GO_TO_CONVERSATION": "View",
+      "ERROR_MESSAGE": "Couldn't send! try again"
+    }
+  },
+  "CONTACTS_PAGE": {
+    "LIST": {
+      "TABLE_HEADER": {
+        "SOCIAL_PROFILES": "Social Profiles"
+      }
+    }
+  },
+  "CUSTOM_ATTRIBUTES": {
+    "BUTTON": "Add custom attribute",
+    "COPY_SUCCESSFUL": "Copied to clipboard successfully",
+    "SHOW_MORE": "Show all attributes",
+    "SHOW_LESS": "Show less attributes",
+    "ACTIONS": {
+      "COPY": "Copy attribute",
+      "DELETE": "Delete attribute",
+      "EDIT": "Edit attribute"
+    },
+    "ADD": {
+      "TITLE": "Create custom attribute",
+      "DESC": "Add custom information to this contact."
+    },
+    "FORM": {
+      "CREATE": "Add attribute",
+      "CANCEL": "Cancel",
+      "NAME": {
+        "LABEL": "Custom attribute name",
+        "PLACEHOLDER": "Eg: shopify id",
+        "ERROR": "Invalid custom attribute name"
+      },
+      "VALUE": {
+        "LABEL": "Attribute value",
+        "PLACEHOLDER": "Eg: 11901 "
+      },
+      "ADD": {
+        "TITLE": "Create new attribute ",
+        "SUCCESS": "Attribute added successfully",
+        "ERROR": "Unable to add attribute. Please try again later"
+      },
+      "UPDATE": {
+        "SUCCESS": "Attribute updated successfully",
+        "ERROR": "Unable to update attribute. Please try again later"
+      },
+      "DELETE": {
+        "SUCCESS": "Attribute deleted successfully",
+        "ERROR": "Unable to delete attribute. Please try again later"
+      },
+      "ATTRIBUTE_SELECT": {
+        "TITLE": "Add attributes",
+        "PLACEHOLDER": "Search attributes",
+        "NO_RESULT": "No attributes found"
+      },
+      "ATTRIBUTE_TYPE": {
+        "LIST": {
+          "PLACEHOLDER": "Select value",
+          "SEARCH_INPUT_PLACEHOLDER": "Search value",
+          "NO_RESULT": "No result found"
+        }
+      }
+    },
+    "VALIDATIONS": {
+      "REQUIRED": "Valid value is required",
+      "INVALID_URL": "Invalid URL",
+      "INVALID_INPUT": "Invalid Input"
+    }
+  },
+  "MERGE_CONTACTS": {
+    "TITLE": "Merge contacts",
+    "DESCRIPTION": "Merge contacts to combine two profiles into one, including all attributes and conversations. In case of conflict, the Primary contact’s attributes will take precedence.",
+    "PRIMARY": {
+      "TITLE": "Primary contact",
+      "HELP_LABEL": "To be deleted"
+    },
+    "PARENT": {
+      "TITLE": "Contact to merge",
+      "PLACEHOLDER": "Search for a contact",
+      "HELP_LABEL": "To be kept"
+    },
+    "SUMMARY": {
+      "TITLE": "Summary",
+      "DELETE_WARNING": "Contact of <strong>{primaryContactName}</strong> will be deleted.",
+      "ATTRIBUTE_WARNING": "Contact details of <strong>{primaryContactName}</strong> will be copied to <strong>{parentContactName}</strong>."
+    },
+    "SEARCH": {
+      "ERROR_MESSAGE": "Something went wrong. Please try again later."
+    },
+    "FORM": {
+      "SUBMIT": " Merge contacts",
+      "CANCEL": "Cancel",
+      "CHILD_CONTACT": {
+        "ERROR": "Select a child contact to merge"
+      },
+      "SUCCESS_MESSAGE": "Contact merged successfully",
+      "ERROR_MESSAGE": "Could not merge contacts, try again!"
+    },
+    "DROPDOWN_ITEM": {
+      "ID": "(ID: {identifier})"
+    }
+  },
+  "CONTACTS_LAYOUT": {
+    "HEADER": {
+      "TITLE": "Contacts",
+      "SEARCH_TITLE": "Search contacts",
+      "ACTIVE_TITLE": "Active contacts",
+      "SEARCH_PLACEHOLDER": "Search...",
+      "MESSAGE_BUTTON": "Message",
+      "SEND_MESSAGE": "Send message",
+      "BLOCK_CONTACT": "Block contact",
+      "UNBLOCK_CONTACT": "Unblock contact",
+      "BREADCRUMB": {
+        "CONTACTS": "Contacts"
+      },
+      "ACTIONS": {
+        "CONTACT_CREATION": {
+          "ADD_CONTACT": "Add contact",
+          "EXPORT_CONTACT": "Export contacts",
+          "IMPORT_CONTACT": "Import contacts",
+          "SAVE_CONTACT": "Save contact",
+          "EMAIL_ADDRESS_DUPLICATE": "This email address is in use for another contact.",
+          "PHONE_NUMBER_DUPLICATE": "This phone number is in use for another contact.",
+          "SUCCESS_MESSAGE": "Contact saved successfully",
+          "ERROR_MESSAGE": "Unable to save contact. Please try again later."
+        },
+        "BLOCK_SUCCESS_MESSAGE": "This contact is blocked successfully",
+        "BLOCK_ERROR_MESSAGE": "Unable to block contact. Please try again later.",
+        "UNBLOCK_SUCCESS_MESSAGE": "This contact is unblocked successfully",
+        "UNBLOCK_ERROR_MESSAGE": "Unable to unblock contact. Please try again later.",
+        "IMPORT_CONTACT": {
+          "TITLE": "Import contacts",
+          "DESCRIPTION": "Import contacts through a CSV file.",
+          "DOWNLOAD_LABEL": "Download a sample csv.",
+          "LABEL": "CSV File:",
+          "CHOOSE_FILE": "Choose file",
+          "CHANGE": "Change",
+          "CANCEL": "Cancel",
+          "IMPORT": "Import",
+          "SUCCESS_MESSAGE": "You will be notified via email when the import is complete.",
+          "ERROR_MESSAGE": "There was an error, please try again"
+        },
+        "EXPORT_CONTACT": {
+          "TITLE": "Export contacts",
+          "DESCRIPTION": "Quickly export a csv file with comprehensive details of your contacts",
+          "CONFIRM": "Export",
+          "SUCCESS_MESSAGE": "Export is in progress. You will be notified on email when the export file is ready to download.",
+          "ERROR_MESSAGE": "There was an error, please try again"
+        },
+        "SORT_BY": {
+          "LABEL": "Sort by",
+          "OPTIONS": {
+            "NAME": "Name",
+            "EMAIL": "Email",
+            "PHONE_NUMBER": "Phone number",
+            "COMPANY": "Company",
+            "COUNTRY": "Country",
+            "CITY": "City",
+            "LAST_ACTIVITY": "Last activity",
+            "CREATED_AT": "Created at"
+          }
+        },
+        "ORDER": {
+          "LABEL": "Ordering",
+          "OPTIONS": {
+            "ASCENDING": "Ascending",
+            "DESCENDING": "Descending"
+          }
+        },
+        "FILTERS": {
+          "CREATE_SEGMENT": {
+            "TITLE": "Do you want to save this filter?",
+            "CONFIRM": "Save filter",
+            "LABEL": "Name",
+            "PLACEHOLDER": "Enter the name of the filter",
+            "ERROR": "Enter a valid name",
+            "SUCCESS_MESSAGE": "Filter saved successfully",
+            "ERROR_MESSAGE": "Unable to save filter. Please try again later."
+          },
+          "DELETE_SEGMENT": {
+            "TITLE": "Confirm Deletion",
+            "DESCRIPTION": "Are you sure you want to delete this filter?",
+            "CONFIRM": "Yes, Delete",
+            "CANCEL": "No, Cancel",
+            "SUCCESS_MESSAGE": "Filter deleted successfully",
+            "ERROR_MESSAGE": "Unable to delete filter. Please try again later."
+          }
+        }
+      }
+    },
+    "PAGINATION_FOOTER": {
+      "SHOWING": "Showing {startItem} - {endItem} of {totalItems} contacts"
+    },
+    "FILTER": {
+      "NAME": "Name",
+      "EMAIL": "Email",
+      "PHONE_NUMBER": "Phone number",
+      "IDENTIFIER": "Identifier",
+      "COUNTRY": "Country",
+      "CITY": "City",
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity",
+      "REFERER_LINK": "Referer link",
+      "BLOCKED": "Blocked",
+      "BLOCKED_TRUE": "True",
+      "BLOCKED_FALSE": "False",
+      "BUTTONS": {
+        "CLEAR_FILTERS": "Clear filters",
+        "UPDATE_SEGMENT": "Update segment",
+        "APPLY_FILTERS": "Apply filters",
+        "ADD_FILTER": "Add filter"
+      },
+      "TITLE": "Filter contacts",
+      "EDIT_SEGMENT": "Edit segment",
+      "SEGMENT": {
+        "LABEL": "Segment name",
+        "INPUT_PLACEHOLDER": "Enter the name of the segment"
+      },
+      "ACTIVE_FILTERS": {
+        "MORE_FILTERS": "+ {count} more filters",
+        "CLEAR_FILTERS": "Clear filters"
+      }
+    },
+    "CARD": {
+      "OF": "of",
+      "VIEW_DETAILS": "View details",
+      "EDIT_DETAILS_FORM": {
+        "TITLE": "Edit contact details",
+        "FORM": {
+          "FIRST_NAME": {
+            "PLACEHOLDER": "Enter the first name"
+          },
+          "LAST_NAME": {
+            "PLACEHOLDER": "Enter the last name"
+          },
+          "EMAIL_ADDRESS": {
+            "PLACEHOLDER": "Enter the email address",
+            "DUPLICATE": "This email address is in use for another contact."
+          },
+          "PHONE_NUMBER": {
+            "PLACEHOLDER": "Enter the phone number",
+            "DUPLICATE": "This phone number is in use for another contact."
+          },
+          "CITY": {
+            "PLACEHOLDER": "Enter the city name"
+          },
+          "COUNTRY": {
+            "PLACEHOLDER": "Select country"
+          },
+          "BIO": {
+            "PLACEHOLDER": "Enter the bio"
+          },
+          "COMPANY_NAME": {
+            "PLACEHOLDER": "Enter the company name"
+          }
+        },
+        "UPDATE_BUTTON": "Update contact",
+        "SUCCESS_MESSAGE": "Contact updated successfully",
+        "ERROR_MESSAGE": "Unable to update contact. Please try again later."
+      },
+      "SOCIAL_MEDIA": {
+        "TITLE": "Edit social links",
+        "FORM": {
+          "FACEBOOK": {
+            "PLACEHOLDER": "Add Facebook"
+          },
+          "GITHUB": {
+            "PLACEHOLDER": "Add Github"
+          },
+          "INSTAGRAM": {
+            "PLACEHOLDER": "Add Instagram"
+          },
+          "LINKEDIN": {
+            "PLACEHOLDER": "Add LinkedIn"
+          },
+          "TWITTER": {
+            "PLACEHOLDER": "Add Twitter"
+          }
+        }
+      },
+      "DELETE_CONTACT": {
+        "MESSAGE": "This action is permanent and irreversible.",
+        "BUTTON": "Delete now"
+      }
+    },
+    "DETAILS": {
+      "CREATED_AT": "Created {date}",
+      "LAST_ACTIVITY": "Last active {date}",
+      "DELETE_CONTACT_DESCRIPTION": "Permanently delete this contact. This action is irreversible",
+      "DELETE_CONTACT": "Delete contact",
+      "DELETE_DIALOG": {
+        "TITLE": "Confirm Deletion",
+        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "CONFIRM": "Yes, Delete",
+        "API": {
+          "SUCCESS_MESSAGE": "Contact deleted successfully",
+          "ERROR_MESSAGE": "Could not delete contact. Please try again later."
+        }
+      },
+      "AVATAR": {
+        "UPLOAD": {
+          "ERROR_MESSAGE": "Could not upload avatar. Please try again later.",
+          "SUCCESS_MESSAGE": "Avatar uploaded successfully"
+        },
+        "DELETE": {
+          "SUCCESS_MESSAGE": "Avatar deleted successfully",
+          "ERROR_MESSAGE": "Could not delete avatar. Please try again later."
+        }
+      }
+    },
+    "SIDEBAR": {
+      "TABS": {
+        "ATTRIBUTES": "Attributes",
+        "HISTORY": "History",
+        "NOTES": "Notes",
+        "MERGE": "Merge"
+      },
+      "HISTORY": {
+        "EMPTY_STATE": "There are no previous conversations associated to this contact"
+      },
+      "ATTRIBUTES": {
+        "SEARCH_PLACEHOLDER": "Search for attributes",
+        "UNUSED_ATTRIBUTES": "{count} Used attribute | {count} Unused attributes",
+        "EMPTY_STATE": "There are no contact custom attributes available in this account. You can create a custom attribute in settings.",
+        "YES": "Yes",
+        "NO": "No",
+        "TRIGGER": {
+          "SELECT": "Select value",
+          "INPUT": "Enter value"
+        },
+        "VALIDATIONS": {
+          "INVALID_NUMBER": "Invalid number",
+          "REQUIRED": "Valid value is required",
+          "INVALID_INPUT": "Invalid input",
+          "INVALID_URL": "Invalid URL",
+          "INVALID_DATE": "Invalid date"
+        },
+        "NO_ATTRIBUTES": "No attributes found",
+        "API": {
+          "SUCCESS_MESSAGE": "Attribute updated successfully",
+          "DELETE_SUCCESS_MESSAGE": "Attribute deleted successfully",
+          "UPDATE_ERROR": "Unable to update attribute. Please try again later",
+          "DELETE_ERROR": "Unable to delete attribute. Please try again later"
+        }
+      },
+      "MERGE": {
+        "TITLE": "Merge contact",
+        "DESCRIPTION": "Combine two profiles into one, including all attributes and conversations. In case of conflict, the primary contact’s attributes will take precedence.",
+        "PRIMARY": "Primary contact",
+        "PRIMARY_HELP_LABEL": "To be saved",
+        "PRIMARY_REQUIRED_ERROR": "Please select a contact to merge with before proceeding",
+        "PARENT": "To be merged",
+        "PARENT_HELP_LABEL": "To be deleted",
+        "EMPTY_STATE": "No contacts found",
+        "PLACEHOLDER": "Search for primary contact",
+        "SEARCH_PLACEHOLDER": "Search for a contact",
+        "SEARCH_ERROR_MESSAGE": "Could not search for contacts. Please try again later.",
+        "SUCCESS_MESSAGE": "Contact merged successfully",
+        "ERROR_MESSAGE": "Could not merge contacts, try again!",
+        "IS_SEARCHING": "Searching...",
+        "BUTTONS": {
+          "CANCEL": "Cancel",
+          "CONFIRM": "Merge contact"
+        }
+      },
+      "NOTES": {
+        "PLACEHOLDER": "Add a note",
+        "WROTE": "wrote",
+        "YOU": "You",
+        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
+        "EXPAND": "Expand",
+        "COLLAPSE": "Collapse",
+        "NO_NOTES": "No notes, you can add notes from the contact details page.",
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
+      }
+    },
+    "EMPTY_STATE": {
+      "TITLE": "No contacts found in this account",
+      "SUBTITLE": "Start adding new contacts by clicking on the button below",
+      "BUTTON_LABEL": "Add contact",
+      "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
+      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+    }
+  },
+  "CONTACTS_BULK_ACTIONS": {
+    "ASSIGN_LABELS": "Assign Labels",
+    "ASSIGN_LABELS_SUCCESS": "Labels assigned successfully.",
+    "ASSIGN_LABELS_FAILED": "Failed to assign labels",
+    "DESCRIPTION": "Select the labels you want to add to the selected contacts.",
+    "NO_LABELS_FOUND": "No labels available yet.",
+    "SELECTED_COUNT": "{count} selected",
+    "CLEAR_SELECTION": "Clear selection",
+    "SELECT_ALL": "Select all ({count})"
+  },
+  "COMPOSE_NEW_CONVERSATION": {
+    "CONTACT_SEARCH": {
+      "ERROR_MESSAGE": "We couldn’t complete the search. Please try again."
+    },
+    "FORM": {
+      "GO_TO_CONVERSATION": "View",
+      "SUCCESS_MESSAGE": "The message was sent successfully!",
+      "ERROR_MESSAGE": "An error occurred while creating the conversation. Please try again later.",
+      "NO_INBOX_ALERT": "There are no available inboxes to start a conversation with this contact.",
+      "CONTACT_SELECTOR": {
+        "LABEL": "To:",
+        "TAG_INPUT_PLACEHOLDER": "Search for a contact with name, email or phone number",
+        "CONTACT_CREATING": "Creating contact..."
+      },
+      "INBOX_SELECTOR": {
+        "LABEL": "Via:",
+        "BUTTON": "Show inboxes"
+      },
+      "EMAIL_OPTIONS": {
+        "SUBJECT_LABEL": "Subject :",
+        "SUBJECT_PLACEHOLDER": "Enter your email subject here",
+        "CC_LABEL": "Cc:",
+        "CC_PLACEHOLDER": "Search for a contact with their email address",
+        "BCC_LABEL": "Bcc:",
+        "BCC_PLACEHOLDER": "Search for a contact with their email address",
+        "BCC_BUTTON": "Bcc"
+      },
+      "MESSAGE_EDITOR": {
+        "PLACEHOLDER": "Write your message here..."
+      },
+      "WHATSAPP_OPTIONS": {
+        "LABEL": "Select template",
+        "SEARCH_PLACEHOLDER": "Search templates",
+        "EMPTY_STATE": "No templates found",
+        "TEMPLATE_PARSER": {
+          "TEMPLATE_NAME": "WhatsApp template: {templateName}",
+          "VARIABLES": "Variables",
+          "BACK": "Go back",
+          "SEND_MESSAGE": "Send message"
+        }
+      },
+      "TWILIO_OPTIONS": {
+        "LABEL": "Select template",
+        "SEARCH_PLACEHOLDER": "Search templates",
+        "EMPTY_STATE": "No templates found",
+        "TEMPLATE_PARSER": {
+          "BACK": "Go back",
+          "SEND_MESSAGE": "Send message"
+        }
+      },
+      "ACTION_BUTTONS": {
+        "DISCARD": "Discard",
+        "SEND": "Send ({keyCode})"
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/contactFilters.json

@@ -0,0 +1,60 @@
+{
+  "CONTACTS_FILTER": {
+    "TITLE": "Filter Contacts",
+    "SUBTITLE": "Add filters below and hit 'Submit' to filter contacts.",
+    "EDIT_CUSTOM_SEGMENT": "Edit Segment",
+    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your segment.",
+    "ADD_NEW_FILTER": "Add Filter",
+    "CLEAR_ALL_FILTERS": "Clear All Filters",
+    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "SUBMIT_BUTTON_LABEL": "Submit",
+    "UPDATE_BUTTON_LABEL": "Update Segment",
+    "CANCEL_BUTTON_LABEL": "Cancel",
+    "CLEAR_BUTTON_LABEL": "Clear Filters",
+    "EMPTY_VALUE_ERROR": "Value is required",
+    "SEGMENT_LABEL": "Segment Name",
+    "SEGMENT_QUERY_LABEL": "Segment Query",
+    "TOOLTIP_LABEL": "Filter contacts",
+    "QUERY_DROPDOWN_LABELS": {
+      "AND": "AND",
+      "OR": "OR"
+    },
+    "OPERATOR_LABELS": {
+      "equal_to": "Equal to",
+      "not_equal_to": "Not equal to",
+      "contains": "Contains",
+      "does_not_contain": "Does not contain",
+      "is_present": "Is present",
+      "is_not_present": "Is not present",
+      "is_greater_than": "Is greater than",
+      "is_lesser_than": "Is lesser than",
+      "days_before": "Is x days before"
+    },
+    "ERRORS": {
+      "VALUE_REQUIRED": "Value is required"
+    },
+    "ATTRIBUTES": {
+      "NAME": "Name",
+      "EMAIL": "Email",
+      "PHONE_NUMBER": "Phone number",
+      "IDENTIFIER": "Identifier",
+      "CITY": "City",
+      "COUNTRY": "Country",
+      "CUSTOM_ATTRIBUTE_LIST": "List",
+      "CUSTOM_ATTRIBUTE_TEXT": "Text",
+      "CUSTOM_ATTRIBUTE_NUMBER": "Number",
+      "CUSTOM_ATTRIBUTE_LINK": "Link",
+      "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
+      "CREATED_AT": "Created At",
+      "LAST_ACTIVITY": "Last Activity",
+      "REFERER_LINK": "Referrer link",
+      "BLOCKED": "Blocked",
+      "LABELS": "Labels"
+    },
+    "GROUPS": {
+      "STANDARD_FILTERS": "Standard Filters",
+      "ADDITIONAL_FILTERS": "Additional Filters",
+      "CUSTOM_ATTRIBUTES": "Custom Attributes"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/contentTemplates.json

@@ -0,0 +1,51 @@
+{
+  "CONTENT_TEMPLATES": {
+    "MODAL": {
+      "TITLE": "Twilio Templates",
+      "SUBTITLE": "Select the Twilio template you want to send",
+      "TEMPLATE_SELECTED_SUBTITLE": "Configure template: {templateName}"
+    },
+    "PICKER": {
+      "SEARCH_PLACEHOLDER": "Search Templates",
+      "NO_TEMPLATES_FOUND": "No templates found for",
+      "NO_CONTENT": "No content",
+      "HEADER": "Header",
+      "BODY": "Body",
+      "FOOTER": "Footer",
+      "BUTTONS": "Buttons",
+      "CATEGORY": "Category",
+      "MEDIA_CONTENT": "Media Content",
+      "MEDIA_CONTENT_FALLBACK": "media content",
+      "NO_TEMPLATES_AVAILABLE": "No Twilio templates available. Click refresh to sync templates from Twilio.",
+      "REFRESH_BUTTON": "Refresh templates",
+      "REFRESH_SUCCESS": "Templates refresh initiated. It may take a couple of minutes to update.",
+      "REFRESH_ERROR": "Failed to refresh templates. Please try again.",
+      "LABELS": {
+        "LANGUAGE": "Language",
+        "TEMPLATE_BODY": "Template Body",
+        "CATEGORY": "Category"
+      },
+      "TYPES": {
+        "MEDIA": "Media",
+        "QUICK_REPLY": "Quick Reply",
+        "TEXT": "Text"
+      }
+    },
+    "PARSER": {
+      "VARIABLES_LABEL": "Variables",
+      "LANGUAGE": "Language",
+      "CATEGORY": "Category",
+      "VARIABLE_PLACEHOLDER": "Enter {variable} value",
+      "GO_BACK_LABEL": "Go Back",
+      "SEND_MESSAGE_LABEL": "Send Message",
+      "FORM_ERROR_MESSAGE": "Please fill all variables before sending",
+      "MEDIA_HEADER_LABEL": "{type} Header",
+      "MEDIA_URL_LABEL": "Enter full media URL",
+      "MEDIA_URL_PLACEHOLDER": "https://example.com/image.jpg"
+    },
+    "FORM": {
+      "BACK_BUTTON": "Back",
+      "SEND_MESSAGE_BUTTON": "Send Message"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/conversation.json

@@ -0,0 +1,429 @@
+{
+  "CONVERSATION": {
+    "SELECT_A_CONVERSATION": "Please select a conversation from left pane",
+    "CSAT_REPLY_MESSAGE": "Please rate the conversation",
+    "404": "Sorry, we cannot find the conversation. Please try again",
+    "SWITCH_VIEW_LAYOUT": "Switch the layout",
+    "DASHBOARD_APP_TAB_MESSAGES": "Messages",
+    "UNVERIFIED_SESSION": "The identity of this user is not verified",
+    "NO_MESSAGE_1": "Uh oh! Looks like there are no messages from customers in your inbox.",
+    "NO_MESSAGE_2": " to send a message to your page!",
+    "NO_INBOX_1": "Hola! Looks like you haven't added any inboxes yet.",
+    "NO_INBOX_2": " to get started",
+    "NO_INBOX_AGENT": "Uh Oh! Looks like you are not part of any inbox. Please contact your administrator",
+    "SEARCH_MESSAGES": "Search for messages in conversations",
+    "VIEW_ORIGINAL": "View original",
+    "VIEW_TRANSLATED": "View translated",
+    "EMPTY_STATE": {
+      "CMD_BAR": "to open command menu",
+      "KEYBOARD_SHORTCUTS": "to view keyboard shortcuts"
+    },
+    "SEARCH": {
+      "TITLE": "Search messages",
+      "RESULT_TITLE": "Search Results",
+      "LOADING_MESSAGE": "Crunching data...",
+      "PLACEHOLDER": "Type any text to search messages",
+      "NO_MATCHING_RESULTS": "No results found."
+    },
+    "UNREAD_MESSAGES": "Unread Messages",
+    "UNREAD_MESSAGE": "Unread Message",
+    "CLICK_HERE": "Click here",
+    "LOADING_INBOXES": "Loading inboxes",
+    "LOADING_CONVERSATIONS": "Loading Conversations",
+    "CANNOT_REPLY": "You cannot reply due to",
+    "24_HOURS_WINDOW": "24 hour message window restriction",
+    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
+    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
+    "ASSIGN_TO_ME": "Assign to me",
+    "BOT_HANDOFF_MESSAGE": "You are responding to a conversation which is currently handled by an assistant or a bot.",
+    "BOT_HANDOFF_ACTION": "Mark open and assign to you",
+    "BOT_HANDOFF_REOPEN_ACTION": "Mark conversation open",
+    "BOT_HANDOFF_SUCCESS": "Conversation has been handed over to you",
+    "BOT_HANDOFF_ERROR": "Failed to take over the conversation. Please try again.",
+    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
+    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
+    "REPLYING_TO": "You are replying to:",
+    "REMOVE_SELECTION": "Remove Selection",
+    "DOWNLOAD": "Download",
+    "UNKNOWN_FILE_TYPE": "Unknown File",
+    "SAVE_CONTACT": "Save Contact",
+    "NO_CONTENT": "No content to display",
+    "SHARED_ATTACHMENT": {
+      "CONTACT": "{sender} has shared a contact",
+      "LOCATION": "{sender} has shared a location",
+      "FILE": "{sender} has shared a file",
+      "MEETING": "{sender} has started a meeting"
+    },
+    "UPLOADING_ATTACHMENTS": "Uploading attachments...",
+    "REPLIED_TO_STORY": "Replied to your story",
+    "UNSUPPORTED_MESSAGE": "This message is unsupported. You can view this message on the Facebook / Instagram app.",
+    "UNSUPPORTED_MESSAGE_FACEBOOK": "This message is unsupported. You can view this message on the Facebook Messenger app.",
+    "UNSUPPORTED_MESSAGE_INSTAGRAM": "This message is unsupported. You can view this message on the Instagram app.",
+    "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
+    "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
+    "NO_RESPONSE": "No response",
+    "RESPONSE": "Response",
+    "RATING_TITLE": "Rating",
+    "FEEDBACK_TITLE": "Feedback",
+    "REPLY_MESSAGE_NOT_FOUND": "Message not available",
+    "CARD": {
+      "SHOW_LABELS": "Show labels",
+      "HIDE_LABELS": "Hide labels"
+    },
+    "VOICE_CALL": {
+      "INCOMING_CALL": "Incoming call",
+      "OUTGOING_CALL": "Outgoing call",
+      "CALL_IN_PROGRESS": "Call in progress",
+      "NO_ANSWER": "No answer",
+      "MISSED_CALL": "Missed call",
+      "CALL_ENDED": "Call ended",
+      "NOT_ANSWERED_YET": "Not answered yet",
+      "THEY_ANSWERED": "They answered",
+      "YOU_ANSWERED": "You answered"
+    },
+    "HEADER": {
+      "RESOLVE_ACTION": "Resolve",
+      "REOPEN_ACTION": "Reopen",
+      "OPEN_ACTION": "Open",
+      "MORE_ACTIONS": "More actions",
+      "OPEN": "More",
+      "CLOSE": "Close",
+      "DETAILS": "details",
+      "SNOOZED_UNTIL": "Snoozed until",
+      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
+      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
+      "SNOOZED_UNTIL_NEXT_REPLY": "Snoozed until next reply",
+      "SLA_STATUS": {
+        "FRT": "FRT {status}",
+        "NRT": "NRT {status}",
+        "RT": "RT {status}",
+        "MISSED": "missed",
+        "DUE": "due"
+      }
+    },
+    "RESOLVE_DROPDOWN": {
+      "MARK_PENDING": "Mark as pending",
+      "SNOOZE_UNTIL": "Snooze",
+      "SNOOZE": {
+        "TITLE": "Snooze until",
+        "NEXT_REPLY": "Next reply",
+        "TOMORROW": "Tomorrow",
+        "NEXT_WEEK": "Next week"
+      }
+    },
+    "MENTION": {
+      "AGENTS": "Agents",
+      "TEAMS": "Teams"
+    },
+    "CUSTOM_SNOOZE": {
+      "TITLE": "Snooze until",
+      "APPLY": "Snooze",
+      "CANCEL": "Cancel"
+    },
+    "PRIORITY": {
+      "TITLE": "Priority",
+      "OPTIONS": {
+        "NONE": "None",
+        "URGENT": "Urgent",
+        "HIGH": "High",
+        "MEDIUM": "Medium",
+        "LOW": "Low"
+      },
+      "CHANGE_PRIORITY": {
+        "SELECT_PLACEHOLDER": "None",
+        "INPUT_PLACEHOLDER": "Select priority",
+        "NO_RESULTS": "No results found",
+        "SUCCESSFUL": "Changed priority of conversation id {conversationId} to {priority}",
+        "FAILED": "Couldn't change priority. Please try again."
+      }
+    },
+    "DELETE_CONVERSATION": {
+      "TITLE": "Delete conversation #{conversationId}",
+      "DESCRIPTION": "Are you sure you want to delete this conversation?",
+      "CONFIRM": "Delete"
+    },
+    "CARD_CONTEXT_MENU": {
+      "PENDING": "Mark as pending",
+      "RESOLVED": "Mark as resolved",
+      "MARK_AS_UNREAD": "Mark as unread",
+      "MARK_AS_READ": "Mark as read",
+      "REOPEN": "Reopen conversation",
+      "SNOOZE": {
+        "TITLE": "Snooze",
+        "NEXT_REPLY": "Until next reply",
+        "TOMORROW": "Until tomorrow",
+        "NEXT_WEEK": "Until next week"
+      },
+      "ASSIGN_AGENT": "Assign agent",
+      "ASSIGN_LABEL": "Assign label",
+      "AGENTS_LOADING": "Loading agents...",
+      "ASSIGN_TEAM": "Assign team",
+      "DELETE": "Delete conversation",
+      "OPEN_IN_NEW_TAB": "Open in new tab",
+      "COPY_LINK": "Copy conversation link",
+      "COPY_LINK_SUCCESS": "Conversation link copied to clipboard",
+      "API": {
+        "AGENT_ASSIGNMENT": {
+          "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
+          "FAILED": "Couldn't assign agent. Please try again."
+        },
+        "LABEL_ASSIGNMENT": {
+          "SUCCESFUL": "Assigned label #{labelName} to conversation id {conversationId}",
+          "FAILED": "Couldn't assign label. Please try again."
+        },
+        "TEAM_ASSIGNMENT": {
+          "SUCCESFUL": "Assigned team \"{team}\" to conversation id {conversationId}",
+          "FAILED": "Couldn't assign team. Please try again."
+        }
+      }
+    },
+    "FOOTER": {
+      "MESSAGE_SIGN_TOOLTIP": "Message signature",
+      "ENABLE_SIGN_TOOLTIP": "Enable signature",
+      "DISABLE_SIGN_TOOLTIP": "Disable signature",
+      "MSG_INPUT": "Shift + enter for new line. Start with '/' to select a Canned Response.",
+      "PRIVATE_MSG_INPUT": "Shift + enter for new line. This will be visible only to Agents",
+      "MESSAGE_SIGNATURE_NOT_CONFIGURED": "Message signature is not configured, please configure it in profile settings.",
+      "CLICK_HERE": "Click here to update",
+      "WHATSAPP_TEMPLATES": "Whatsapp Templates"
+    },
+    "REPLYBOX": {
+      "REPLY": "Reply",
+      "PRIVATE_NOTE": "Private Note",
+      "SEND": "Send",
+      "CREATE": "Add Note",
+      "INSERT_READ_MORE": "Read more",
+      "DISMISS_REPLY": "Dismiss reply",
+      "REPLYING_TO": "Replying to:",
+      "TIP_FORMAT_ICON": "Show rich text editor",
+      "TIP_EMOJI_ICON": "Show emoji selector",
+      "TIP_ATTACH_ICON": "Attach files",
+      "TIP_AUDIORECORDER_ICON": "Record audio",
+      "TIP_AUDIORECORDER_PERMISSION": "Allow access to audio",
+      "TIP_AUDIORECORDER_ERROR": "Could not open the audio",
+      "DRAG_DROP": "Drag and drop here to attach",
+      "START_AUDIO_RECORDING": "Start audio recording",
+      "STOP_AUDIO_RECORDING": "Stop audio recording",
+      "": "",
+      "EMAIL_HEAD": {
+        "TO": "TO",
+        "ADD_BCC": "Add bcc",
+        "CC": {
+          "LABEL": "CC",
+          "PLACEHOLDER": "Emails separated by commas",
+          "ERROR": "Please enter valid email addresses"
+        },
+        "BCC": {
+          "LABEL": "BCC",
+          "PLACEHOLDER": "Emails separated by commas",
+          "ERROR": "Please enter valid email addresses"
+        }
+      },
+      "UNDEFINED_VARIABLES": {
+        "TITLE": "Undefined variables",
+        "MESSAGE": "You have {undefinedVariablesCount} undefined variables in your message: {undefinedVariables}. Would you like to send the message anyway?",
+        "CONFIRM": {
+          "YES": "Send",
+          "CANCEL": "Cancel"
+        }
+      },
+      "QUOTED_REPLY": {
+        "ENABLE_TOOLTIP": "Include quoted email thread",
+        "DISABLE_TOOLTIP": "Don't include quoted email thread",
+        "REMOVE_PREVIEW": "Remove quoted email thread",
+        "COLLAPSE": "Collapse preview",
+        "EXPAND": "Expand preview"
+      }
+    },
+    "VISIBLE_TO_AGENTS": "Private Note: Only visible to you and your team",
+    "CHANGE_STATUS": "Conversation status changed",
+    "CHANGE_STATUS_FAILED": "Conversation status change failed",
+    "CHANGE_AGENT": "Conversation Assignee changed",
+    "CHANGE_AGENT_FAILED": "Assignee change failed",
+    "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
+    "ASSIGN_LABEL_FAILED": "Label assignment failed",
+    "CHANGE_TEAM": "Conversation team changed",
+    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
+    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
+    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
+    "MESSAGE_ERROR": "Unable to send this message, please try again later",
+    "SENT_BY": "Sent by:",
+    "BOT": "Bot",
+    "SEND_FAILED": "Couldn't send message! Try again",
+    "TRY_AGAIN": "retry",
+    "ASSIGNMENT": {
+      "SELECT_AGENT": "Select Agent",
+      "REMOVE": "Remove",
+      "ASSIGN": "Assign"
+    },
+    "CONTEXT_MENU": {
+      "COPY": "Copy",
+      "REPLY_TO": "Reply to this message",
+      "DELETE": "Delete",
+      "CREATE_A_CANNED_RESPONSE": "Add to canned responses",
+      "TRANSLATE": "Translate",
+      "COPY_PERMALINK": "Copy link to the message",
+      "LINK_COPIED": "Message URL copied to the clipboard",
+      "DELETE_CONFIRMATION": {
+        "TITLE": "Are you sure you want to delete this message?",
+        "MESSAGE": "You cannot undo this action",
+        "DELETE": "Delete",
+        "CANCEL": "Cancel"
+      }
+    },
+    "SIDEBAR": {
+      "CONTACT": "Contact",
+      "COPILOT": "Copilot"
+    }
+  },
+  "EMAIL_TRANSCRIPT": {
+    "TITLE": "Send conversation transcript",
+    "DESC": "Send a copy of the conversation transcript to the specified email address",
+    "SUBMIT": "Submit",
+    "CANCEL": "Cancel",
+    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
+    "SEND_EMAIL_ERROR": "There was an error, please try again",
+    "FORM": {
+      "SEND_TO_CONTACT": "Send the transcript to the customer",
+      "SEND_TO_AGENT": "Send the transcript to the assigned agent",
+      "SEND_TO_OTHER_EMAIL_ADDRESS": "Send the transcript to another email address",
+      "EMAIL": {
+        "PLACEHOLDER": "Enter an email address",
+        "ERROR": "Please enter a valid email address"
+      }
+    }
+  },
+  "ONBOARDING": {
+    "TITLE": "Hey 👋, Welcome to {installationName}!",
+    "DESCRIPTION": "Thanks for signing up. We want you to get the most out of {installationName}. Here are a few things you can do in {installationName} to make the experience delightful.",
+    "GREETING_MORNING": "👋 Good morning, {name}. Welcome to {installationName}.",
+    "GREETING_AFTERNOON": "👋 Good afternoon, {name}. Welcome to {installationName}.",
+    "GREETING_EVENING": "👋 Good evening, {name}. Welcome to {installationName}.",
+    "READ_LATEST_UPDATES": "Read our latest updates",
+    "ALL_CONVERSATION": {
+      "TITLE": "All your conversations in one place",
+      "DESCRIPTION": "View all the conversations from your customers in one single dashboard. You can filter the conversations by the incoming channel, label and status.",
+      "NEW_LINK": "Click here to create an inbox"
+    },
+    "TEAM_MEMBERS": {
+      "TITLE": "Invite your team members",
+      "DESCRIPTION": "Since you are getting ready to talk to your customer, bring in your teammates to assist you. You can invite your teammates by adding their email addresses to the agent list.",
+      "NEW_LINK": "Click here to invite a team member"
+    },
+    "LABELS": {
+      "TITLE": "Organize conversations with labels",
+      "DESCRIPTION": "Labels provide an easier way to categorize your conversation. Create some labels like #support-enquiry, #billing-question etc., so that you can use them in a conversation later.",
+      "NEW_LINK": "Click here to create tags"
+    },
+    "CANNED_RESPONSES": {
+      "TITLE": "Create canned responses",
+      "DESCRIPTION": "Pre-written quick reply templates help you quickly respond to a conversation. Agents can type the '/' character followed by the shortcode to insert a response.",
+      "NEW_LINK": "Click here to create a canned response"
+    }
+  },
+  "CONVERSATION_SIDEBAR": {
+    "ASSIGNEE_LABEL": "Assigned Agent",
+    "SELF_ASSIGN": "Assign to me",
+    "TEAM_LABEL": "Assigned Team",
+    "SELECT": {
+      "PLACEHOLDER": "None"
+    },
+    "ACCORDION": {
+      "CONTACT_DETAILS": "Contact Details",
+      "CONVERSATION_ACTIONS": "Conversation Actions",
+      "CONVERSATION_LABELS": "Conversation Labels",
+      "CONVERSATION_INFO": "Conversation Information",
+      "CONTACT_NOTES": "Contact Notes",
+      "CONTACT_ATTRIBUTES": "Contact Attributes",
+      "PREVIOUS_CONVERSATION": "Previous Conversations",
+      "MACROS": "Macros",
+      "LINEAR_ISSUES": "Linked Linear Issues",
+      "SHOPIFY_ORDERS": "Shopify Orders"
+    },
+    "SHOPIFY": {
+      "ORDER_ID": "Order #{id}",
+      "ERROR": "Error loading orders",
+      "NO_SHOPIFY_ORDERS": "No orders found",
+      "FINANCIAL_STATUS": {
+        "PENDING": "Pending",
+        "AUTHORIZED": "Authorized",
+        "PARTIALLY_PAID": "Partially Paid",
+        "PAID": "Paid",
+        "PARTIALLY_REFUNDED": "Partially Refunded",
+        "REFUNDED": "Refunded",
+        "VOIDED": "Voided"
+      },
+      "FULFILLMENT_STATUS": {
+        "FULFILLED": "Fulfilled",
+        "PARTIALLY_FULFILLED": "Partially Fulfilled",
+        "UNFULFILLED": "Unfulfilled"
+      }
+    }
+  },
+  "CONVERSATION_CUSTOM_ATTRIBUTES": {
+    "ADD_BUTTON_TEXT": "Create attribute",
+    "NO_RECORDS_FOUND": "No attributes found",
+    "UPDATE": {
+      "SUCCESS": "Attribute updated successfully",
+      "ERROR": "Unable to update attribute. Please try again later"
+    },
+    "ADD": {
+      "TITLE": "Add",
+      "SUCCESS": "Attribute added successfully",
+      "ERROR": "Unable to add attribute. Please try again later"
+    },
+    "DELETE": {
+      "SUCCESS": "Attribute deleted successfully",
+      "ERROR": "Unable to delete attribute. Please try again later"
+    },
+    "ATTRIBUTE_SELECT": {
+      "TITLE": "Add attributes",
+      "PLACEHOLDER": "Search attributes",
+      "NO_RESULT": "No attributes found"
+    }
+  },
+  "EMAIL_HEADER": {
+    "FROM": "From",
+    "TO": "To",
+    "BCC": "Bcc",
+    "CC": "Cc",
+    "SUBJECT": "Subject",
+    "EXPAND": "Expand email"
+  },
+  "CONVERSATION_PARTICIPANTS": {
+    "SIDEBAR_MENU_TITLE": "Participating",
+    "SIDEBAR_TITLE": "Conversation participants",
+    "NO_RECORDS_FOUND": "No results found",
+    "ADD_PARTICIPANTS": "Select participants",
+    "REMANING_PARTICIPANTS_TEXT": "+{count} others",
+    "REMANING_PARTICIPANT_TEXT": "+{count} other",
+    "TOTAL_PARTICIPANTS_TEXT": "{count} people are participating.",
+    "TOTAL_PARTICIPANT_TEXT": "{count} person is participating.",
+    "NO_PARTICIPANTS_TEXT": "No one is participating!.",
+    "WATCH_CONVERSATION": "Join conversation",
+    "YOU_ARE_WATCHING": "You are participating",
+    "API": {
+      "ERROR_MESSAGE": "Could not update, try again!",
+      "SUCCESS_MESSAGE": "Participants updated!"
+    }
+  },
+  "TRANSLATE_MODAL": {
+    "TITLE": "View translated content",
+    "DESC": "You can view the translated content in each langauge.",
+    "ORIGINAL_CONTENT": "Original Content",
+    "TRANSLATED_CONTENT": "Translated Content",
+    "NO_TRANSLATIONS_AVAILABLE": "No translations are available for this content"
+  },
+  "TYPING": {
+    "ONE": "{user} is typing",
+    "TWO": "{user} and {secondUser} are typing",
+    "MULTIPLE": "{user} and {count} others are typing"
+  },
+  "COPILOT": {
+    "TRY_THESE_PROMPTS": "Try these prompts"
+  },
+  "GALLERY_VIEW": {
+    "ERROR_DOWNLOADING": "Unable to download attachment. Please try again"
+  }
+}

app/javascript/dashboard/i18n/locale/bn/csatMgmt.json

@@ -0,0 +1,13 @@
+{
+  "CSAT": {
+    "TITLE": "Rate your conversation",
+    "PLACEHOLDER": "Tell us more...",
+    "RATINGS": {
+      "POOR": "😞 Poor",
+      "FAIR": "😑 Fair",
+      "AVERAGE": "😐 Average",
+      "GOOD": "😀 Good",
+      "EXCELLENT": "😍 Excellent"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/customRole.json

@@ -0,0 +1,91 @@
+{
+  "CUSTOM_ROLE": {
+    "HEADER": "Custom Roles",
+    "LEARN_MORE": "Learn more about custom roles",
+    "DESCRIPTION": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+    "HEADER_BTN_TXT": "Add custom role",
+    "LOADING": "Fetching custom roles...",
+    "SEARCH_404": "There are no items matching this query.",
+    "PAYWALL": {
+      "TITLE": "Upgrade to create custom roles",
+      "AVAILABLE_ON": "The custom role feature is only available in the Business and Enterprise plans.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to advanced features like team management, automations, custom attributes, and more.",
+      "UPGRADE_NOW": "Upgrade now",
+      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+    },
+    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "The custom role feature is only available in the paid plans.",
+      "UPGRADE_PROMPT": "Upgrade to a paid plan to access advanced features like audit logs, agent capacity, and more.",
+      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+    },
+    "LIST": {
+      "404": "There are no custom roles available in this account.",
+      "TITLE": "Manage custom roles",
+      "DESC": "Custom roles are roles that are created by the account owner or admin. These roles can be assigned to agents to define their access and permissions within the account. Custom roles can be created with specific permissions and access levels to suit the requirements of the organization.",
+      "TABLE_HEADER": {
+        "NAME": "Name",
+        "DESCRIPTION": "Description",
+        "PERMISSIONS": "Permissions",
+        "ACTIONS": "Actions"
+      }
+    },
+    "PERMISSIONS": {
+      "CONVERSATION_MANAGE": "Manage all conversations",
+      "CONVERSATION_UNASSIGNED_MANAGE": "Manage unassigned conversations and those assigned to them",
+      "CONVERSATION_PARTICIPATING_MANAGE": "Manage participating conversations and those assigned to them",
+      "CONTACT_MANAGE": "Manage contacts",
+      "REPORT_MANAGE": "Manage reports",
+      "KNOWLEDGE_BASE_MANAGE": "Manage knowledge base"
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "Name",
+        "PLACEHOLDER": "Please enter a name.",
+        "ERROR": "Name is required."
+      },
+      "DESCRIPTION": {
+        "LABEL": "Description",
+        "PLACEHOLDER": "Please enter a description.",
+        "ERROR": "Description is required."
+      },
+      "PERMISSIONS": {
+        "LABEL": "Permissions",
+        "ERROR": "Permissions are required."
+      },
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "API": {
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
+      }
+    },
+    "ADD": {
+      "TITLE": "Add custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "Submit",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role added successfully."
+      }
+    },
+    "EDIT": {
+      "BUTTON_TEXT": "Edit",
+      "TITLE": "Edit custom role",
+      "DESC": " Custom roles allows you to create roles with specific permissions and access levels to suit the requirements of the organization.",
+      "SUBMIT": "Update",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role updated successfully."
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "API": {
+        "SUCCESS_MESSAGE": "Custom role deleted successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
+      },
+      "CONFIRM": {
+        "TITLE": "Confirm deletion",
+        "MESSAGE": "Are you sure to delete ",
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/datePicker.json

@@ -0,0 +1,19 @@
+{
+  "DATE_PICKER": {
+    "APPLY_BUTTON": "Apply",
+    "CLEAR_BUTTON": "Clear",
+    "DATE_RANGE_INPUT": {
+      "START": "Start Date",
+      "END": "End Date"
+    },
+    "DATE_RANGE_OPTIONS": {
+      "TITLE": "DATE RANGE",
+      "LAST_7_DAYS": "Last 7 days",
+      "LAST_30_DAYS": "Last 30 days",
+      "LAST_3_MONTHS": "Last 3 months",
+      "LAST_6_MONTHS": "Last 6 months",
+      "LAST_YEAR": "Last year",
+      "CUSTOM_RANGE": "Custom date range"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/emoji.json

@@ -0,0 +1,7 @@
+{
+  "EMOJI": {
+    "PLACEHOLDER": "Search emojis",
+    "NOT_FOUND": "No emoji match your search",
+    "REMOVE": "Remove"
+  }
+}

app/javascript/dashboard/i18n/locale/bn/general.json

@@ -0,0 +1,12 @@
+{
+  "GENERAL": {
+    "SHOWING_RESULTS": "Showing {firstIndex}-{lastIndex} of {totalCount} items",
+    "PHONE_INPUT": {
+      "PLACEHOLDER": "Search",
+      "EMPTY_STATE": "No results found"
+    },
+    "CLOSE": "Close",
+    "BETA": "Beta",
+    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
+  }
+}

app/javascript/dashboard/i18n/locale/bn/generalSettings.json

@@ -0,0 +1,251 @@
+{
+  "GENERAL_SETTINGS": {
+    "LIMIT_MESSAGES": {
+      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
+      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
+      "AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
+      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
+    },
+    "TITLE": "Account settings",
+    "SUBMIT": "Update settings",
+    "BACK": "Back",
+    "DISMISS": "Dismiss",
+    "UPDATE": {
+      "ERROR": "Could not update settings, try again!",
+      "SUCCESS": "Successfully updated account settings"
+    },
+    "ACCOUNT_DELETE_SECTION": {
+      "TITLE": "Delete your Account",
+      "NOTE": "Once you delete your account, all your data will be deleted.",
+      "BUTTON_TEXT": "Delete Your Account",
+      "CONFIRM": {
+        "TITLE": "Delete Account",
+        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
+        "BUTTON_TEXT": "Delete",
+        "DISMISS": "Cancel",
+        "PLACE_HOLDER": "Please type {accountName} to confirm"
+      },
+      "SUCCESS": "Account marked for deletion",
+      "FAILURE": "Could not delete account, try again!",
+      "SCHEDULED_DELETION": {
+        "TITLE": "Account Scheduled for Deletion",
+        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
+        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
+        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
+      }
+    },
+    "FORM": {
+      "ERROR": "Please fix form errors",
+      "GENERAL_SECTION": {
+        "TITLE": "General settings",
+        "NOTE": ""
+      },
+      "ACCOUNT_ID": {
+        "TITLE": "Account ID",
+        "NOTE": "This ID is required if you are building an API based integration"
+      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
+        "DURATION": {
+          "LABEL": "Inactivity duration",
+          "HELP": "Time period of inactivity after which conversation is auto-resolved",
+          "PLACEHOLDER": "30",
+          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+          "API": {
+            "SUCCESS": "Auto resolve settings updated successfully",
+            "ERROR": "Failed to update auto resolve settings"
+          }
+        },
+        "MESSAGE": {
+          "LABEL": "Custom auto-resolution message",
+          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+          "HELP": "Message sent to the customer after conversation is auto-resolved"
+        },
+        "PREFERENCES": "Preferences",
+        "LABEL": {
+          "LABEL": "Add label after auto-resolution",
+          "PLACEHOLDER": "Select a label"
+        },
+        "IGNORE_WAITING": {
+          "LABEL": "Skip conversations waiting for agent’s reply"
+        },
+        "UPDATE_BUTTON": "Save Changes"
+      },
+      "NAME": {
+        "LABEL": "Account name",
+        "PLACEHOLDER": "Your account name",
+        "ERROR": "Please enter a valid account name"
+      },
+      "LANGUAGE": {
+        "LABEL": "Site language",
+        "PLACEHOLDER": "Your account name",
+        "ERROR": ""
+      },
+      "DOMAIN": {
+        "LABEL": "Incoming Email Domain",
+        "PLACEHOLDER": "The domain where you will receive the emails",
+        "ERROR": ""
+      },
+      "SUPPORT_EMAIL": {
+        "LABEL": "Support Email",
+        "PLACEHOLDER": "Your company's support email",
+        "ERROR": ""
+      },
+      "AUTO_RESOLVE_IGNORE_WAITING": {
+        "LABEL": "Exclude unattended conversations",
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
+      },
+      "AUDIO_TRANSCRIPTION": {
+        "TITLE": "Transcribe Audio Messages",
+        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
+        "API": {
+          "SUCCESS": "Audio transcription setting updated successfully",
+          "ERROR": "Failed to update audio transcription setting"
+        }
+      },
+      "AUTO_RESOLVE_DURATION": {
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "PLACEHOLDER": "30",
+        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+      },
+      "FEATURES": {
+        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
+        "CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."
+      }
+    },
+    "UPDATE_CHATWOOT": "An update {latestChatwootVersion} for Chatwoot is available. Please update your instance.",
+    "LEARN_MORE": "Learn more",
+    "PAYMENT_PENDING": "Your payment is pending. Please update your payment information to continue using Chatwoot",
+    "UPGRADE": "Upgrade to continue using Chatwoot",
+    "LIMITS_UPGRADE": "Your account has exceeded the usage limits, please upgrade your plan to continue using Chatwoot",
+    "OPEN_BILLING": "Open billing"
+  },
+  "FORMS": {
+    "MULTISELECT": {
+      "ENTER_TO_SELECT": "Press enter to select",
+      "ENTER_TO_REMOVE": "Press enter to remove",
+      "NO_OPTIONS": "List is empty",
+      "SELECT_ONE": "Select one",
+      "SELECT": "Select"
+    }
+  },
+  "NOTIFICATIONS_PAGE": {
+    "HEADER": "Notifications",
+    "MARK_ALL_DONE": "Mark All Done",
+    "DELETE_TITLE": "deleted",
+    "UNREAD_NOTIFICATION": {
+      "TITLE": "Unread Notifications",
+      "ALL_NOTIFICATIONS": "View all notifications",
+      "LOADING_UNREAD_MESSAGE": "Loading unread notifications...",
+      "EMPTY_MESSAGE": "You have no unread notifications"
+    },
+    "LIST": {
+      "LOADING_MESSAGE": "Loading notifications...",
+      "404": "No Notifications",
+      "TABLE_HEADER": [
+        "Name",
+        "Phone Number",
+        "Conversations",
+        "Last Contacted"
+      ]
+    },
+    "TYPE_LABEL": {
+      "conversation_creation": "New conversation",
+      "conversation_assignment": "Conversation Assigned",
+      "assigned_conversation_new_message": "New Message",
+      "participating_conversation_new_message": "New Message",
+      "conversation_mention": "Mention",
+      "sla_missed_first_response": "SLA Missed",
+      "sla_missed_next_response": "SLA Missed",
+      "sla_missed_resolution": "SLA Missed"
+    }
+  },
+  "NETWORK": {
+    "NOTIFICATION": {
+      "OFFLINE": "Offline",
+      "RECONNECTING": "Reconnecting...",
+      "RECONNECT_SUCCESS": "Reconnected"
+    },
+    "BUTTON": {
+      "REFRESH": "Refresh"
+    }
+  },
+  "COMMAND_BAR": {
+    "SEARCH_PLACEHOLDER": "Search or jump to",
+    "SECTIONS": {
+      "GENERAL": "General",
+      "REPORTS": "Reports",
+      "CONVERSATION": "Conversation",
+      "BULK_ACTIONS": "Bulk Actions",
+      "CHANGE_ASSIGNEE": "Change Assignee",
+      "CHANGE_PRIORITY": "Change Priority",
+      "CHANGE_TEAM": "Change Team",
+      "SNOOZE_CONVERSATION": "Snooze Conversation",
+      "ADD_LABEL": "Add label to the conversation",
+      "REMOVE_LABEL": "Remove label from the conversation",
+      "SETTINGS": "Settings",
+      "AI_ASSIST": "AI Assist",
+      "APPEARANCE": "Appearance",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
+    },
+    "COMMANDS": {
+      "GO_TO_CONVERSATION_DASHBOARD": "Go to Conversation Dashboard",
+      "GO_TO_CONTACTS_DASHBOARD": "Go to Contacts Dashboard",
+      "GO_TO_REPORTS_OVERVIEW": "Go to Reports Overview",
+      "GO_TO_CONVERSATION_REPORTS": "Go to Conversation Reports",
+      "GO_TO_AGENT_REPORTS": "Go to Agent Reports",
+      "GO_TO_LABEL_REPORTS": "Go to Label Reports",
+      "GO_TO_INBOX_REPORTS": "Go to Inbox Reports",
+      "GO_TO_TEAM_REPORTS": "Go to Team Reports",
+      "GO_TO_SETTINGS_AGENTS": "Go to Agent Settings",
+      "GO_TO_SETTINGS_TEAMS": "Go to Team Settings",
+      "GO_TO_SETTINGS_INBOXES": "Go to Inbox Settings",
+      "GO_TO_SETTINGS_LABELS": "Go to Label Settings",
+      "GO_TO_SETTINGS_CANNED_RESPONSES": "Go to Canned Response Settings",
+      "GO_TO_SETTINGS_APPLICATIONS": "Go to Application Settings",
+      "GO_TO_SETTINGS_ACCOUNT": "Go to Account Settings",
+      "GO_TO_SETTINGS_PROFILE": "Go to Profile Settings",
+      "GO_TO_NOTIFICATIONS": "Go to Notifications",
+      "ADD_LABELS_TO_CONVERSATION": "Add label to the conversation",
+      "ASSIGN_AN_AGENT": "Assign an agent",
+      "AI_ASSIST": "AI Assist",
+      "ASSIGN_PRIORITY": "Assign priority",
+      "ASSIGN_A_TEAM": "Assign a team",
+      "MUTE_CONVERSATION": "Mute conversation",
+      "UNMUTE_CONVERSATION": "Unmute conversation",
+      "REMOVE_LABEL_FROM_CONVERSATION": "Remove label from the conversation",
+      "REOPEN_CONVERSATION": "Reopen conversation",
+      "RESOLVE_CONVERSATION": "Resolve conversation",
+      "SEND_TRANSCRIPT": "Send an email transcript",
+      "SNOOZE_CONVERSATION": "Snooze Conversation",
+      "UNTIL_NEXT_REPLY": "Until next reply",
+      "UNTIL_NEXT_WEEK": "Until next week",
+      "UNTIL_TOMORROW": "Until tomorrow",
+      "UNTIL_NEXT_MONTH": "Until next month",
+      "AN_HOUR_FROM_NOW": "Until an hour from now",
+      "UNTIL_CUSTOM_TIME": "Custom...",
+      "CHANGE_APPEARANCE": "Change Appearance",
+      "LIGHT_MODE": "Light",
+      "DARK_MODE": "Dark",
+      "SYSTEM_MODE": "System",
+      "SNOOZE_NOTIFICATION": "Snooze Notification"
+    }
+  },
+  "DASHBOARD_APPS": {
+    "LOADING_MESSAGE": "Loading Dashboard App..."
+  },
+  "COMMON": {
+    "OR": "Or",
+    "CLICK_HERE": "click here"
+  }
+}

app/javascript/dashboard/i18n/locale/bn/helpCenter.json

@@ -0,0 +1,865 @@
+{
+  "HELP_CENTER": {
+    "TITLE": "Help Center",
+    "NEW_PAGE": {
+      "DESCRIPTION": "Create self-service help center portals for your customers. Help them find answers quickly, without waiting. Streamline inquiries, boost agent efficiency, and elevate customer support.",
+      "CREATE_PORTAL_BUTTON": "Create Portal"
+    },
+    "HEADER": {
+      "FILTER": "Filter by",
+      "SORT": "Sort by",
+      "LOCALE": "Locale",
+      "SETTINGS_BUTTON": "Settings",
+      "NEW_BUTTON": "New Article",
+      "DROPDOWN_OPTIONS": {
+        "PUBLISHED": "Published",
+        "DRAFT": "Draft",
+        "ARCHIVED": "Archived"
+      },
+      "TITLES": {
+        "ALL_ARTICLES": "All Articles",
+        "MINE": "My Articles",
+        "DRAFT": "Draft Articles",
+        "ARCHIVED": "Archived Articles"
+      },
+      "LOCALE_SELECT": {
+        "TITLE": "Select locale",
+        "PLACEHOLDER": "Select locale",
+        "NO_RESULT": "No locale found",
+        "SEARCH_PLACEHOLDER": "Search locale"
+      }
+    },
+    "EDIT_HEADER": {
+      "ALL_ARTICLES": "All Articles",
+      "PUBLISH_BUTTON": "Publish",
+      "MOVE_TO_ARCHIVE_BUTTON": "Move to archived",
+      "PREVIEW": "Preview",
+      "ADD_TRANSLATION": "Add translation",
+      "OPEN_SIDEBAR": "Open sidebar",
+      "CLOSE_SIDEBAR": "Close sidebar",
+      "SAVING": "Saving...",
+      "SAVED": "Saved"
+    },
+    "ARTICLE_EDITOR": {
+      "IMAGE_UPLOAD": {
+        "TITLE": "Upload image",
+        "UPLOADING": "Uploading...",
+        "SUCCESS": "Image uploaded successfully",
+        "ERROR": "Error while uploading image",
+        "UN_AUTHORIZED_ERROR": "You are not authorized to upload images",
+        "ERROR_FILE_SIZE": "Image size should be less than {size}MB",
+        "ERROR_FILE_FORMAT": "Image format should be jpg, jpeg or png",
+        "ERROR_FILE_DIMENSIONS": "Image dimensions should be less than 2000 x 2000"
+      }
+    },
+    "ARTICLE_SETTINGS": {
+      "TITLE": "Article Settings",
+      "FORM": {
+        "CATEGORY": {
+          "LABEL": "Category",
+          "TITLE": "Select category",
+          "PLACEHOLDER": "Select category",
+          "NO_RESULT": "No category found",
+          "SEARCH_PLACEHOLDER": "Search category"
+        },
+        "AUTHOR": {
+          "LABEL": "Author",
+          "TITLE": "Select author",
+          "PLACEHOLDER": "Select author",
+          "NO_RESULT": "No authors found",
+          "SEARCH_PLACEHOLDER": "Search author"
+        },
+        "META_TITLE": {
+          "LABEL": "Meta title",
+          "PLACEHOLDER": "Add a meta title"
+        },
+        "META_DESCRIPTION": {
+          "LABEL": "Meta description",
+          "PLACEHOLDER": "Add your meta description for better SEO results..."
+        },
+        "META_TAGS": {
+          "LABEL": "Meta tags",
+          "PLACEHOLDER": "Add meta tags separated by comma..."
+        }
+      },
+      "BUTTONS": {
+        "ARCHIVE": "Archive article",
+        "DELETE": "Delete article"
+      }
+    },
+    "ARTICLE_SEARCH_RESULT": {
+      "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for {query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
+      "INSERT_ARTICLE": "Insert",
+      "NO_RESULT": "No articles found",
+      "COPY_LINK": "Copy article link to clipboard",
+      "OPEN_LINK": "Open article in new tab",
+      "PREVIEW_LINK": "Preview article"
+    },
+    "PORTAL": {
+      "HEADER": "Portals",
+      "DEFAULT": "Default",
+      "NEW_BUTTON": "New Portal",
+      "ACTIVE_BADGE": "active",
+      "CHOOSE_LOCALE_LABEL": "Choose a locale",
+      "LOADING_MESSAGE": "Loading portals...",
+      "ARTICLES_LABEL": "articles",
+      "NO_PORTALS_MESSAGE": "There are no available portals",
+      "ADD_NEW_LOCALE": "Add a new locale",
+      "POPOVER": {
+        "TITLE": "Portals",
+        "PORTAL_SETTINGS": "Portal settings",
+        "SUBTITLE": "You have multiple portals and can have different locales for each portal.",
+        "CANCEL_BUTTON_LABEL": "Cancel",
+        "CHOOSE_LOCALE_BUTTON": "Choose Locale"
+      },
+      "PORTAL_SETTINGS": {
+        "LIST_ITEM": {
+          "HEADER": {
+            "COUNT_LABEL": "articles",
+            "ADD": "Add locale",
+            "VISIT": "Visit site",
+            "SETTINGS": "Settings",
+            "DELETE": "Delete"
+          },
+          "PORTAL_CONFIG": {
+            "TITLE": "Portal Configurations",
+            "ITEMS": {
+              "NAME": "Name",
+              "DOMAIN": "Custom domain",
+              "SLUG": "Slug",
+              "TITLE": "Portal title",
+              "THEME": "Theme color",
+              "SUB_TEXT": "Portal sub text"
+            }
+          },
+          "AVAILABLE_LOCALES": {
+            "TITLE": "Available locales",
+            "TABLE": {
+              "NAME": "Locale name",
+              "CODE": "Locale code",
+              "ARTICLE_COUNT": "No. of articles",
+              "CATEGORIES": "No. of categories",
+              "SWAP": "Swap",
+              "DELETE": "Delete",
+              "DEFAULT_LOCALE": "Default"
+            }
+          }
+        },
+        "DELETE_PORTAL": {
+          "TITLE": "Delete portal",
+          "MESSAGE": "Are you sure you want to delete this portal",
+          "YES": "Yes, delete portal",
+          "NO": "No, keep portal",
+          "API": {
+            "DELETE_SUCCESS": "Portal deleted successfully",
+            "DELETE_ERROR": "Error while deleting portal"
+          }
+        },
+        "SEND_CNAME_INSTRUCTIONS": {
+          "API": {
+            "SUCCESS_MESSAGE": "CNAME instructions sent successfully",
+            "ERROR_MESSAGE": "Error while sending CNAME instructions"
+          }
+        }
+      },
+      "EDIT": {
+        "HEADER_TEXT": "Edit portal",
+        "TABS": {
+          "BASIC_SETTINGS": {
+            "TITLE": "Basic information"
+          },
+          "CUSTOMIZATION_SETTINGS": {
+            "TITLE": "Portal customization"
+          },
+          "CATEGORY_SETTINGS": {
+            "TITLE": "Categories"
+          },
+          "LOCALE_SETTINGS": {
+            "TITLE": "Locales"
+          }
+        },
+        "CATEGORIES": {
+          "TITLE": "Categories in",
+          "NEW_CATEGORY": "New category",
+          "TABLE": {
+            "NAME": "Name",
+            "DESCRIPTION": "Description",
+            "LOCALE": "Locale",
+            "ARTICLE_COUNT": "No. of articles",
+            "ACTION_BUTTON": {
+              "EDIT": "Edit category",
+              "DELETE": "Delete category"
+            },
+            "EMPTY_TEXT": "No categories found"
+          }
+        },
+        "EDIT_BASIC_INFO": {
+          "BUTTON_TEXT": "Update basic settings"
+        }
+      },
+      "ADD": {
+        "CREATE_FLOW": {
+          "BASIC": {
+            "TITLE": "Help center information",
+            "BODY": "Basic information about portal"
+          },
+          "CUSTOMIZATION": {
+            "TITLE": "Help center customization",
+            "BODY": "Customize portal"
+          },
+          "FINISH": {
+            "TITLE": "Voila! 🎉",
+            "BODY": "You're all set!"
+          }
+        },
+        "CREATE_FLOW_PAGE": {
+          "BACK_BUTTON": "Back",
+          "BASIC_SETTINGS_PAGE": {
+            "HEADER": "Create Portal",
+            "TITLE": "Help center information",
+            "CREATE_BASIC_SETTING_BUTTON": "Create portal basic settings"
+          },
+          "CUSTOMIZATION_PAGE": {
+            "HEADER": "Portal customisation",
+            "TITLE": "Help center customization",
+            "UPDATE_PORTAL_BUTTON": "Update portal settings"
+          },
+          "FINISH_PAGE": {
+            "TITLE": "Voila!🎉 You're all set up!",
+            "MESSAGE": "You can now see this created portal on your all portals page.",
+            "FINISH": "Go to all portals page"
+          }
+        },
+        "LOGO": {
+          "LABEL": "Logo",
+          "UPLOAD_BUTTON": "Upload logo",
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
+        },
+        "NAME": {
+          "LABEL": "Name",
+          "PLACEHOLDER": "Portal name",
+          "HELP_TEXT": "The name will be used in the public facing portal internally.",
+          "ERROR": "Name is required"
+        },
+        "SLUG": {
+          "LABEL": "Slug",
+          "PLACEHOLDER": "Portal slug for urls",
+          "ERROR": "Slug is required"
+        },
+        "DOMAIN": {
+          "LABEL": "Custom Domain",
+          "PLACEHOLDER": "Portal custom domain",
+          "HELP_TEXT": "Add only If you want to use a custom domain for your portals. Eg: {exampleURL}",
+          "ERROR": "Enter a valid domain URL"
+        },
+        "HOME_PAGE_LINK": {
+          "LABEL": "Home Page Link",
+          "PLACEHOLDER": "Portal home page link",
+          "HELP_TEXT": "The link used to return from the portal to the home page. Eg: {exampleURL}",
+          "ERROR": "Enter a valid home page URL"
+        },
+        "THEME_COLOR": {
+          "LABEL": "Portal theme color",
+          "HELP_TEXT": "This color will show as the theme color for the portal."
+        },
+        "PAGE_TITLE": {
+          "LABEL": "Page Title",
+          "PLACEHOLDER": "Portal page title",
+          "HELP_TEXT": "The page title will be used in the public facing portal.",
+          "ERROR": "Page title is required"
+        },
+        "HEADER_TEXT": {
+          "LABEL": "Header Text",
+          "PLACEHOLDER": "Portal header text",
+          "HELP_TEXT": "The Portal header text will be used in the public facing portal.",
+          "ERROR": "Portal header text is required"
+        },
+        "API": {
+          "SUCCESS_MESSAGE_FOR_BASIC": "Portal created successfully.",
+          "ERROR_MESSAGE_FOR_BASIC": "Couldn't create the portal. Try again.",
+          "SUCCESS_MESSAGE_FOR_UPDATE": "Portal updated successfully.",
+          "ERROR_MESSAGE_FOR_UPDATE": "Couldn't update the portal. Try again."
+        }
+      },
+      "ADD_LOCALE": {
+        "TITLE": "Add a new locale",
+        "SUB_TITLE": "This adds a new locale to your available translation list.",
+        "PORTAL": "Portal",
+        "LOCALE": {
+          "LABEL": "Locale",
+          "PLACEHOLDER": "Choose a locale",
+          "ERROR": "Locale is required"
+        },
+        "BUTTONS": {
+          "CREATE": "Create locale",
+          "CANCEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Locale added successfully",
+          "ERROR_MESSAGE": "Unable to add locale. Try again."
+        }
+      },
+      "CHANGE_DEFAULT_LOCALE": {
+        "API": {
+          "SUCCESS_MESSAGE": "Default locale updated successfully",
+          "ERROR_MESSAGE": "Unable to update default locale. Try again."
+        }
+      },
+      "DELETE_LOCALE": {
+        "API": {
+          "SUCCESS_MESSAGE": "Locale removed from portal successfully",
+          "ERROR_MESSAGE": "Unable to remove locale from portal. Try again."
+        }
+      }
+    },
+    "TABLE": {
+      "LOADING_MESSAGE": "Loading articles...",
+      "404": "No articles matches your search 🔍",
+      "NO_ARTICLES": "There are no available articles",
+      "HEADERS": {
+        "TITLE": "Title",
+        "CATEGORY": "Category",
+        "READ_COUNT": "Views",
+        "STATUS": "Status",
+        "LAST_EDITED": "Last edited"
+      },
+      "COLUMNS": {
+        "BY": "by",
+        "AUTHOR_NOT_AVAILABLE": "Author is not available"
+      }
+    },
+    "EDIT_ARTICLE": {
+      "LOADING": "Loading article...",
+      "TITLE_PLACEHOLDER": "Article title goes here",
+      "CONTENT_PLACEHOLDER": "Write your article here",
+      "API": {
+        "ERROR": "Error while saving article"
+      }
+    },
+    "PUBLISH_ARTICLE": {
+      "API": {
+        "ERROR": "Error while publishing article",
+        "SUCCESS": "Article published successfully"
+      }
+    },
+    "ARCHIVE_ARTICLE": {
+      "API": {
+        "ERROR": "Error while archiving article",
+        "SUCCESS": "Article archived successfully"
+      }
+    },
+    "DRAFT_ARTICLE": {
+      "API": {
+        "ERROR": "Error while drafting article",
+        "SUCCESS": "Article drafted successfully"
+      }
+    },
+    "DELETE_ARTICLE": {
+      "MODAL": {
+        "CONFIRM": {
+          "TITLE": "Confirm Deletion",
+          "MESSAGE": "Are you sure to delete the article?",
+          "YES": "Yes, Delete",
+          "NO": "No, Keep it"
+        }
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Article deleted successfully",
+        "ERROR_MESSAGE": "Error while deleting article"
+      }
+    },
+    "CREATE_ARTICLE": {
+      "ERROR_MESSAGE": "Please add the article heading and content then only you can update the settings"
+    },
+    "SIDEBAR": {
+      "SEARCH": {
+        "PLACEHOLDER": "Search for articles"
+      }
+    },
+    "CATEGORY": {
+      "ADD": {
+        "TITLE": "Create a category",
+        "SUB_TITLE": "The category will be used in the public facing portal to categorize articles.",
+        "PORTAL": "Portal",
+        "LOCALE": "Locale",
+        "NAME": {
+          "LABEL": "Name",
+          "PLACEHOLDER": "Category name",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
+          "ERROR": "Name is required"
+        },
+        "SLUG": {
+          "LABEL": "Slug",
+          "PLACEHOLDER": "Category slug for urls",
+          "HELP_TEXT": "app.chatwoot.com/hc/my-portal/en-US/categories/my-slug",
+          "ERROR": "Slug is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Give a short description about the category.",
+          "ERROR": "Description is required"
+        },
+        "BUTTONS": {
+          "CREATE": "Create category",
+          "CANCEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Category created successfully",
+          "ERROR_MESSAGE": "Unable to create category"
+        }
+      },
+      "EDIT": {
+        "TITLE": "Edit a category",
+        "SUB_TITLE": "Editing a category will update the category in the public facing portal.",
+        "PORTAL": "Portal",
+        "LOCALE": "Locale",
+        "NAME": {
+          "LABEL": "Name",
+          "PLACEHOLDER": "Category name",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
+          "ERROR": "Name is required"
+        },
+        "SLUG": {
+          "LABEL": "Slug",
+          "PLACEHOLDER": "Category slug for urls",
+          "HELP_TEXT": "app.chatwoot.com/hc/my-portal/en-US/categories/my-slug",
+          "ERROR": "Slug is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Give a short description about the category.",
+          "ERROR": "Description is required"
+        },
+        "BUTTONS": {
+          "CREATE": "Update category",
+          "CANCEL": "Cancel"
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Category updated successfully",
+          "ERROR_MESSAGE": "Unable to update category"
+        }
+      },
+      "DELETE": {
+        "API": {
+          "SUCCESS_MESSAGE": "Category deleted successfully",
+          "ERROR_MESSAGE": "Unable to delete category"
+        }
+      }
+    },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Search",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Close",
+      "BACK": "Back",
+      "BACK_RESULTS": "Back to results"
+    },
+    "UPGRADE_PAGE": {
+      "TITLE": "Help Center",
+      "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",
+      "SELF_HOSTED_DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Please contact your administrator to enable this feature.",
+      "BUTTON": {
+        "LEARN_MORE": "Learn more",
+        "UPGRADE": "Upgrade"
+      },
+      "FEATURES": {
+        "PORTALS": {
+          "TITLE": "Multiple portals",
+          "DESCRIPTION": "Create multiple help center portals for different products using the same account."
+        },
+        "LOCALES": {
+          "TITLE": "Full support for locales",
+          "DESCRIPTION": "Localize the portal in your language. We support all locales and allow translations for every article."
+        },
+        "SEO": {
+          "TITLE": "SEO-friendly design",
+          "DESCRIPTION": "Customize your meta tags to improve your visibility on search engines with our SEO-friendly pages."
+        },
+        "API": {
+          "TITLE": "Full API support",
+          "DESCRIPTION": "Use the portal as a headless CMS with third party front-end frameworks using our APIs."
+        }
+      }
+    },
+    "LOADING": "Loading...",
+    "ARTICLES_PAGE": {
+      "ARTICLE_CARD": {
+        "CARD": {
+          "VIEWS": "{count} view | {count} views",
+          "DROPDOWN_MENU": {
+            "PUBLISH": "Publish",
+            "DRAFT": "Draft",
+            "ARCHIVE": "Archive",
+            "DELETE": "Delete"
+          },
+          "STATUS": {
+            "DRAFT": "Draft",
+            "PUBLISHED": "Published",
+            "ARCHIVED": "Archived"
+          },
+          "CATEGORY": {
+            "UNCATEGORISED": "Uncategorised"
+          }
+        }
+      },
+      "ARTICLES_HEADER": {
+        "TABS": {
+          "ALL": "All articles",
+          "MINE": "Mine",
+          "DRAFT": "Draft",
+          "PUBLISHED": "Published",
+          "ARCHIVED": "Archived"
+        },
+        "CATEGORY": {
+          "ALL": "All categories"
+        },
+        "LOCALE": {
+          "ALL": "All locales"
+        },
+        "NEW_ARTICLE": "New article"
+      },
+      "EMPTY_STATE": {
+        "ALL": {
+          "TITLE": "Write an article",
+          "SUBTITLE": "Write a rich article, let’s get started!",
+          "BUTTON_LABEL": "New article"
+        },
+        "MINE": {
+          "TITLE": "You haven't written any articles here",
+          "SUBTITLE": "All articles written by you show up here for quick access."
+        },
+        "DRAFT": {
+          "TITLE": "There are no articles in drafts",
+          "SUBTITLE": "Draft articles will appear here"
+        },
+        "PUBLISHED": {
+          "TITLE": "There are no published articles",
+          "SUBTITLE": "Published articles will appear here"
+        },
+        "ARCHIVED": {
+          "TITLE": "There are no articles in the archive",
+          "SUBTITLE": "Archived articles don't show up on the portal, you can use it to mark deprecated or outdated pages"
+        },
+        "CATEGORY": {
+          "TITLE": "There are no articles in this category",
+          "SUBTITLE": "Articles in this category will appear here"
+        }
+      }
+    },
+    "CATEGORY_PAGE": {
+      "CATEGORY_HEADER": {
+        "NEW_CATEGORY": "New category",
+        "EDIT_CATEGORY": "Edit category",
+        "CATEGORIES_COUNT": "{n} category | {n} categories",
+        "BREADCRUMB": {
+          "CATEGORY_LOCALE": "Categories ({localeCode})",
+          "ACTIVE_CATEGORY": "{categoryName} ({categoryCount} articles) | {categoryName} ({categoryCount} article)"
+        }
+      },
+      "CATEGORY_EMPTY_STATE": {
+        "TITLE": "No categories found",
+        "SUBTITLE": "Categories will appear here. You can add a category by clicking the 'New Category' button."
+      },
+      "CATEGORY_CARD": {
+        "ARTICLES_COUNT": "{count} article | {count} articles"
+      },
+      "CATEGORY_DIALOG": {
+        "CREATE": {
+          "API": {
+            "SUCCESS_MESSAGE": "Category created successfully",
+            "ERROR_MESSAGE": "Unable to create category"
+          }
+        },
+        "EDIT": {
+          "API": {
+            "SUCCESS_MESSAGE": "Category updated successfully",
+            "ERROR_MESSAGE": "Unable to update category"
+          }
+        },
+        "DELETE": {
+          "API": {
+            "SUCCESS_MESSAGE": "Category deleted successfully",
+            "ERROR_MESSAGE": "Unable to delete category"
+          }
+        },
+        "HEADER": {
+          "CREATE": "Create category",
+          "EDIT": "Edit category",
+          "DESCRIPTION": "Editing a category will update the category in the public facing portal.",
+          "PORTAL": "Portal",
+          "LOCALE": "Locale"
+        },
+        "FORM": {
+          "NAME": {
+            "LABEL": "Name",
+            "PLACEHOLDER": "Category name",
+            "ERROR": "Name is required"
+          },
+          "SLUG": {
+            "LABEL": "Slug",
+            "PLACEHOLDER": "Category slug for urls",
+            "ERROR": "Slug is required",
+            "HELP_TEXT": "app.chatwoot.com/hc/{portalSlug}/{localeCode}/categories/{categorySlug}"
+          },
+          "DESCRIPTION": {
+            "LABEL": "Description",
+            "PLACEHOLDER": "Give a short description about the category.",
+            "ERROR": "Description is required"
+          }
+        },
+        "BUTTONS": {
+          "CREATE": "Create",
+          "EDIT": "Update",
+          "CANCEL": "Cancel"
+        }
+      }
+    },
+    "LOCALES_PAGE": {
+      "LOCALES_COUNT": "No locales available | {n} locale | {n} locales",
+      "NEW_LOCALE_BUTTON_TEXT": "New locale",
+      "LOCALE_CARD": {
+        "ARTICLES_COUNT": "{count} article | {count} articles",
+        "CATEGORIES_COUNT": "{count} category | {count} categories",
+        "DEFAULT": "Default",
+        "DROPDOWN_MENU": {
+          "MAKE_DEFAULT": "Make default",
+          "DELETE": "Delete"
+        }
+      },
+      "ADD_LOCALE_DIALOG": {
+        "TITLE": "Add a new locale",
+        "DESCRIPTION": "Select the language in which this article will be written. This will be added to your list of translations, and you can add more later.",
+        "COMBOBOX": {
+          "PLACEHOLDER": "Select locale..."
+        },
+        "API": {
+          "SUCCESS_MESSAGE": "Locale added successfully",
+          "ERROR_MESSAGE": "Unable to add locale. Try again."
+        }
+      }
+    },
+    "EDIT_ARTICLE_PAGE": {
+      "HEADER": {
+        "STATUS": {
+          "SAVING": "Saving...",
+          "SAVED": "Saved"
+        },
+        "PREVIEW": "Preview",
+        "PUBLISH": "Publish",
+        "DRAFT": "Draft",
+        "ARCHIVE": "Archive",
+        "BACK_TO_ARTICLES": "Back to articles"
+      },
+      "EDIT_ARTICLE": {
+        "MORE_PROPERTIES": "More properties",
+        "UNCATEGORIZED": "Uncategorized",
+        "EDITOR_PLACEHOLDER": "Write something..."
+      },
+      "ARTICLE_PROPERTIES": {
+        "ARTICLE_PROPERTIES": "Article properties",
+        "META_DESCRIPTION": "Meta description",
+        "META_DESCRIPTION_PLACEHOLDER": "Add meta description",
+        "META_TITLE": "Meta title",
+        "META_TITLE_PLACEHOLDER": "Add meta title",
+        "META_TAGS": "Meta tags",
+        "META_TAGS_PLACEHOLDER": "Add meta tags"
+      },
+      "API": {
+        "ERROR": "Error while saving article"
+      }
+    },
+    "PORTAL_SWITCHER": {
+      "NEW_PORTAL": "New portal",
+      "PORTALS": "Portals",
+      "CREATE_PORTAL": "Create and manage multiple portals",
+      "ARTICLES": "articles",
+      "DOMAIN": "domain",
+      "PORTAL_NAME": "Portal name"
+    },
+    "CREATE_PORTAL_DIALOG": {
+      "TITLE": "Create new portal",
+      "DESCRIPTION": "Give your portal a name and create a user-friendly URL slug. You can modify both later in the settings.",
+      "CONFIRM_BUTTON_LABEL": "Create",
+      "NAME": {
+        "LABEL": "Name",
+        "PLACEHOLDER": "User Guide | Chatwoot",
+        "MESSAGE": "Choose an name for your portal.",
+        "ERROR": "Name is required"
+      },
+      "SLUG": {
+        "LABEL": "Slug",
+        "PLACEHOLDER": "user-guide",
+        "ERROR": "Slug is required",
+        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
+      }
+    },
+    "PORTAL_SETTINGS": {
+      "FORM": {
+        "AVATAR": {
+          "LABEL": "Logo",
+          "IMAGE_UPLOAD_ERROR": "Couldn't upload image! Try again",
+          "IMAGE_UPLOAD_SUCCESS": "Image added successfully. Please click on save changes to save the logo",
+          "IMAGE_DELETE_SUCCESS": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Unable to delete logo",
+          "IMAGE_UPLOAD_SIZE_ERROR": "Image size should be less than {size}MB"
+        },
+        "NAME": {
+          "LABEL": "Name",
+          "PLACEHOLDER": "Portal name",
+          "ERROR": "Name is required"
+        },
+        "HEADER_TEXT": {
+          "LABEL": "Header text",
+          "PLACEHOLDER": "Portal header text"
+        },
+        "PAGE_TITLE": {
+          "LABEL": "Page title",
+          "PLACEHOLDER": "Portal page title"
+        },
+        "HOME_PAGE_LINK": {
+          "LABEL": "Home page link",
+          "PLACEHOLDER": "Portal home page link",
+          "ERROR": "Enter a valid URL. The Home page link must start with 'http://' or 'https://'."
+        },
+        "SLUG": {
+          "LABEL": "Slug",
+          "PLACEHOLDER": "Portal slug"
+        },
+        "LIVE_CHAT_WIDGET": {
+          "LABEL": "Live chat widget",
+          "PLACEHOLDER": "Select live chat widget",
+          "HELP_TEXT": "Select a live chat widget that will appear on your help center",
+          "NONE_OPTION": "No widget"
+        },
+        "BRAND_COLOR": {
+          "LABEL": "Brand color"
+        },
+        "SAVE_CHANGES": "Save changes"
+      },
+      "CONFIGURATION_FORM": {
+        "CUSTOM_DOMAIN": {
+          "HEADER": "Custom domain",
+          "LABEL": "Custom domain:",
+          "DESCRIPTION": "You can host your portal on a custom domain. For instance, if your website is yourdomain.com and you want your portal available at docs.yourdomain.com, simply enter that in this field.",
+          "STATUS_DESCRIPTION": "Your custom portal will start working as soon as it is verified.",
+          "PLACEHOLDER": "Portal custom domain",
+          "EDIT_BUTTON": "Edit",
+          "ADD_BUTTON": "Add custom domain",
+          "STATUS": {
+            "LIVE": "Live",
+            "PENDING": "Awaiting verification",
+            "ERROR": "Verification failed"
+          },
+          "DIALOG": {
+            "ADD_HEADER": "Add custom domain",
+            "EDIT_HEADER": "Edit custom domain",
+            "ADD_CONFIRM_BUTTON_LABEL": "Add domain",
+            "EDIT_CONFIRM_BUTTON_LABEL": "Update domain",
+            "LABEL": "Custom domain",
+            "PLACEHOLDER": "Portal custom domain",
+            "ERROR": "Custom domain is required",
+            "FORMAT_ERROR": "Please enter a valid domain URL e.g. docs.yourdomain.com"
+          },
+          "DNS_CONFIGURATION_DIALOG": {
+            "HEADER": "DNS configuration",
+            "DESCRIPTION": "Log in to the account you have with your DNS provider, and add a CNAME record for subdomain pointing to chatwoot.help",
+            "COPY": "Successfully copied CNAME",
+            "SEND_INSTRUCTIONS": {
+              "HEADER": "Send instructions",
+              "DESCRIPTION": "If you would prefer to have someone from your development team to handle this step, you can enter email address below, and we will send them the required instructions.",
+              "PLACEHOLDER": "Enter their email",
+              "ERROR": "Enter a valid email address",
+              "SEND_BUTTON": "Send"
+            }
+          }
+        },
+        "DELETE_PORTAL": {
+          "BUTTON": "Delete {portalName}",
+          "HEADER": "Delete portal",
+          "DESCRIPTION": "Permanently delete this portal. This action is irreversible",
+          "DIALOG": {
+            "HEADER": "Sure you want to delete {portalName}?",
+            "DESCRIPTION": "This is a permanent action that cannot be reversed.",
+            "CONFIRM_BUTTON_LABEL": "Delete"
+          }
+        },
+        "EDIT_CONFIGURATION": "Edit configuration"
+      },
+      "API": {
+        "CREATE_PORTAL": {
+          "SUCCESS_MESSAGE": "Portal created successfully",
+          "ERROR_MESSAGE": "Unable to create portal"
+        },
+        "UPDATE_PORTAL": {
+          "SUCCESS_MESSAGE": "Portal updated successfully",
+          "ERROR_MESSAGE": "Unable to update portal"
+        }
+      }
+    },
+    "PDF_UPLOAD": {
+      "TITLE": "Upload PDF Document",
+      "DESCRIPTION": "Upload a PDF document to automatically generate FAQs using AI",
+      "DRAG_DROP_TEXT": "Drag and drop your PDF file here, or click to select",
+      "SELECT_FILE": "Select PDF File",
+      "ADDITIONAL_CONTEXT_LABEL": "Additional Context (Optional)",
+      "ADDITIONAL_CONTEXT_PLACEHOLDER": "Provide any additional context or instructions for FAQ generation...",
+      "UPLOADING": "Uploading...",
+      "UPLOAD": "Upload & Process",
+      "CANCEL": "Cancel",
+      "ERROR_INVALID_TYPE": "Please select a valid PDF file",
+      "ERROR_FILE_TOO_LARGE": "File size must be less than 512MB",
+      "ERROR_UPLOAD_FAILED": "Failed to upload PDF. Please try again."
+    },
+    "PDF_DOCUMENTS": {
+      "TITLE": "PDF Documents",
+      "DESCRIPTION": "Manage uploaded PDF documents and generate FAQs from them",
+      "UPLOAD_PDF": "Upload PDF",
+      "UPLOAD_FIRST_PDF": "Upload your first PDF",
+      "UPLOADED_BY": "Uploaded by",
+      "GENERATE_FAQS": "Generate FAQs",
+      "GENERATING": "Generating...",
+      "CONFIRM_DELETE": "Are you sure you want to delete {filename}?",
+      "EMPTY_STATE": {
+        "TITLE": "No PDF documents yet",
+        "DESCRIPTION": "Upload PDF documents to automatically generate FAQs using AI"
+      },
+      "STATUS": {
+        "UPLOADED": "Ready",
+        "PROCESSING": "Processing",
+        "PROCESSED": "Completed",
+        "FAILED": "Failed"
+      }
+    },
+    "CONTENT_GENERATION": {
+      "TITLE": "Content Generation",
+      "DESCRIPTION": "Upload PDF documents to automatically generate FAQ content using AI",
+      "UPLOAD_TITLE": "Upload PDF Document",
+      "DRAG_DROP": "Drag and drop your PDF file here, or click to select",
+      "SELECT_FILE": "Select PDF File",
+      "UPLOADING": "Processing document...",
+      "UPLOAD_SUCCESS": "Document processed successfully!",
+      "UPLOAD_ERROR": "Failed to upload document. Please try again.",
+      "INVALID_FILE_TYPE": "Please select a valid PDF file",
+      "FILE_TOO_LARGE": "File size must be less than 512MB",
+      "GENERATED_CONTENT": "Generated FAQ Content",
+      "PUBLISH_SELECTED": "Publish Selected",
+      "PUBLISHING": "Publishing...",
+      "FROM_DOCUMENT": "From document",
+      "NO_CONTENT": "No generated content available. Upload a PDF document to get started.",
+      "LOADING": "Loading generated content..."
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/inbox.json

@@ -0,0 +1,95 @@
+{
+  "INBOX": {
+    "LIST": {
+      "TITLE": "My Inbox",
+      "DISPLAY_DROPDOWN": "Display",
+      "LOADING": "Fetching notifications",
+      "404": "There are no active notifications in this group.",
+      "NO_NOTIFICATIONS": "No notifications",
+      "NOTE": "Notifications from all subscribed inboxes",
+      "NO_MESSAGES_AVAILABLE": "Oops! Not able to fetch messages",
+      "SNOOZED_UNTIL": "Snoozed until",
+      "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
+      "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week"
+    },
+    "ACTION_HEADER": {
+      "SNOOZE": "Snooze notification",
+      "DELETE": "Delete notification",
+      "BACK": "Back"
+    },
+    "TYPES": {
+      "CONVERSATION_MENTION": "You have been mentioned in a conversation",
+      "CONVERSATION_CREATION": "New conversation created",
+      "CONVERSATION_ASSIGNMENT": "A conversation has been assigned to you",
+      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message in an assigned conversation",
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message in a conversation you are participating in",
+      "SLA_MISSED_FIRST_RESPONSE": "SLA target first response missed for conversation",
+      "SLA_MISSED_NEXT_RESPONSE": "SLA target next response missed for conversation",
+      "SLA_MISSED_RESOLUTION": "SLA target resolution missed for conversation"
+    },
+    "TYPES_NEXT": {
+      "CONVERSATION_MENTION": "Mentioned",
+      "CONVERSATION_ASSIGNMENT": "Assigned to you",
+      "CONVERSATION_CREATION": "New Conversation",
+      "SLA_MISSED_FIRST_RESPONSE": "SLA breach",
+      "SLA_MISSED_NEXT_RESPONSE": "SLA breach",
+      "SLA_MISSED_RESOLUTION": "SLA breach",
+      "PARTICIPATING_CONVERSATION_NEW_MESSAGE": "New message",
+      "ASSIGNED_CONVERSATION_NEW_MESSAGE": "New message",
+      "SNOOZED_UNTIL": "Snoozed for {time}",
+      "SNOOZED_ENDS": "Snooze ended"
+    },
+    "NO_CONTENT": "No content available",
+    "MENU_ITEM": {
+      "MARK_AS_READ": "Mark as read",
+      "MARK_AS_UNREAD": "Mark as unread",
+      "SNOOZE": "Snooze",
+      "DELETE": "Delete",
+      "MARK_ALL_READ": "Mark all as read",
+      "DELETE_ALL": "Delete all",
+      "DELETE_ALL_READ": "Delete all read"
+    },
+    "DISPLAY_MENU": {
+      "SORT": "Sort",
+      "DISPLAY": "Display :",
+      "SORT_OPTIONS": {
+        "NEWEST": "Newest",
+        "OLDEST": "Oldest",
+        "PRIORITY": "Priority"
+      },
+      "DISPLAY_OPTIONS": {
+        "SNOOZED": "Snoozed",
+        "READ": "Read",
+        "LABELS": "Labels",
+        "CONVERSATION_ID": "Conversation ID"
+      }
+    },
+    "ALERTS": {
+      "MARK_AS_READ": "Notification marked as read",
+      "MARK_AS_UNREAD": "Notification marked as unread",
+      "SNOOZE": "Notification snoozed",
+      "DELETE": "Notification deleted",
+      "MARK_ALL_READ": "All notifications marked as read",
+      "DELETE_ALL": "All notifications deleted",
+      "DELETE_ALL_READ": "All read notifications deleted"
+    },
+    "REAUTHORIZE": {
+      "TITLE": "Reauthorization Required",
+      "DESCRIPTION": "Your WhatsApp connection has expired. Please reconnect to continue receiving and sending messages.",
+      "BUTTON_TEXT": "Reconnect WhatsApp",
+      "LOADING_FACEBOOK": "Loading Facebook SDK...",
+      "SUCCESS": "WhatsApp reconnected successfully",
+      "ERROR": "Failed to reconnect WhatsApp. Please try again.",
+      "WHATSAPP_APP_ID_MISSING": "WhatsApp App ID is not configured. Please contact your administrator.",
+      "WHATSAPP_CONFIG_ID_MISSING": "WhatsApp Configuration ID is not configured. Please contact your administrator.",
+      "CONFIGURATION_ERROR": "Configuration error occurred during reauthorization.",
+      "FACEBOOK_LOAD_ERROR": "Failed to load Facebook SDK. Please try again.",
+      "TROUBLESHOOTING": {
+        "TITLE": "Troubleshooting",
+        "POPUP_BLOCKED": "Ensure pop-ups are allowed for this site",
+        "COOKIES": "Third-party cookies must be enabled",
+        "ADMIN_ACCESS": "You need admin access to the WhatsApp Business Account"
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/integrationApps.json

@@ -0,0 +1,62 @@
+{
+  "INTEGRATION_APPS": {
+    "FETCHING": "Fetching Integrations",
+    "NO_HOOK_CONFIGURED": "There are no {integrationId} integrations configured in this account.",
+    "HEADER": "Applications",
+    "STATUS": {
+      "ENABLED": "Enabled",
+      "DISABLED": "Disabled"
+    },
+    "CONFIGURE": "Configure",
+    "ADD_BUTTON": "Add a new hook",
+    "DELETE": {
+      "TITLE": {
+        "INBOX": "Confirm deletion",
+        "ACCOUNT": "Disconnect"
+      },
+      "MESSAGE": {
+        "INBOX": "Are you sure to delete?",
+        "ACCOUNT": "Are you sure to disconnect?"
+      },
+      "CONFIRM_BUTTON_TEXT": {
+        "INBOX": "Yes, Delete",
+        "ACCOUNT": "Yes, Disconnect"
+      },
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "API": {
+        "SUCCESS_MESSAGE": "Hook deleted successfully",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      }
+    },
+    "LIST": {
+      "FETCHING": "Fetching integration hooks",
+      "INBOX": "Inbox",
+      "DELETE": {
+        "BUTTON_TEXT": "Delete"
+      }
+    },
+    "ADD": {
+      "FORM": {
+        "INBOX": {
+          "LABEL": "Select Inbox",
+          "PLACEHOLDER": "Select Inbox"
+        },
+        "SUBMIT": "Create",
+        "CANCEL": "Cancel"
+      },
+      "API": {
+        "SUCCESS_MESSAGE": "Integration hook added successfully",
+        "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+      }
+    },
+    "CONNECT": {
+      "BUTTON_TEXT": "Connect"
+    },
+    "DISCONNECT": {
+      "BUTTON_TEXT": "Disconnect"
+    },
+    "SIDEBAR_DESCRIPTION": {
+      "DIALOGFLOW": "Dialogflow is a natural language processing platform for building conversational interfaces. Integrating it with {installationName} lets bots handle queries first and transfer them to agents when needed. It helps qualify leads and reduce agent workload by answering FAQs. To add Dialogflow, create a Service Account in Google Console and share the credentials. Refer to the docs for details"
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/integrations.json

@@ -0,0 +1,987 @@
+{
+  "INTEGRATION_SETTINGS": {
+    "SHOPIFY": {
+      "DELETE": {
+        "TITLE": "Delete Shopify Integration",
+        "MESSAGE": "Are you sure you want to delete the Shopify integration?"
+      },
+      "STORE_URL": {
+        "TITLE": "Connect Shopify Store",
+        "LABEL": "Store URL",
+        "PLACEHOLDER": "your-store.myshopify.com",
+        "HELP": "Enter your Shopify store's myshopify.com URL",
+        "CANCEL": "Cancel",
+        "SUBMIT": "Connect Store"
+      },
+      "ERROR": "There was an error connecting to Shopify. Please try again or contact support if the issue persists."
+    },
+    "HEADER": "Integrations",
+    "DESCRIPTION": "Chatwoot integrates with multiple tools and services to improve your team's efficiency. Explore the list below to configure your favorite apps.",
+    "LEARN_MORE": "Learn more about integrations",
+    "LOADING": "Fetching integrations",
+    "CAPTAIN": {
+      "DISABLED": "Captain is not enabled on your account.",
+      "CLICK_HERE_TO_CONFIGURE": "Click here to configure",
+      "LOADING_CONSOLE": "Loading Captain Console...",
+      "FAILED_TO_LOAD_CONSOLE": "Failed to load Captain Console. Please refresh and try again."
+    },
+    "WEBHOOK": {
+      "SUBSCRIBED_EVENTS": "Subscribed Events",
+      "LEARN_MORE": "Learn more about webhooks",
+      "FORM": {
+        "CANCEL": "Cancel",
+        "DESC": "Webhook events provide you the realtime information about what's happening in your Chatwoot account. Please enter a valid URL to configure a callback.",
+        "SUBSCRIPTIONS": {
+          "LABEL": "Events",
+          "EVENTS": {
+            "CONVERSATION_CREATED": "Conversation Created",
+            "CONVERSATION_STATUS_CHANGED": "Conversation Status Changed",
+            "CONVERSATION_UPDATED": "Conversation Updated",
+            "MESSAGE_CREATED": "Message created",
+            "MESSAGE_UPDATED": "Message updated",
+            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
+            "CONTACT_CREATED": "Contact created",
+            "CONTACT_UPDATED": "Contact updated",
+            "CONVERSATION_TYPING_ON": "Conversation Typing On",
+            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+          }
+        },
+        "END_POINT": {
+          "LABEL": "Webhook URL",
+          "PLACEHOLDER": "Example: {webhookExampleURL}",
+          "ERROR": "Please enter a valid URL"
+        },
+        "EDIT_SUBMIT": "Update webhook",
+        "ADD_SUBMIT": "Create webhook"
+      },
+      "TITLE": "Webhook",
+      "CONFIGURE": "Configure",
+      "HEADER": "Webhook settings",
+      "HEADER_BTN_TXT": "Add new webhook",
+      "LOADING": "Fetching attached webhooks",
+      "SEARCH_404": "There are no items matching this query",
+      "SIDEBAR_TXT": "<p><b>Webhooks</b> </p> <p>Webhooks are HTTP callbacks which can be defined for every account. They are triggered by events like message creation in Chatwoot. You can create more than one webhook for this account. <br /><br /> For creating a <b>webhook</b>, click on the <b>Add new webhook</b> button. You can also remove any existing webhook by clicking on the Delete button.</p>",
+      "LIST": {
+        "404": "There are no webhooks configured for this account.",
+        "TITLE": "Manage webhooks",
+        "TABLE_HEADER": {
+          "WEBHOOK_ENDPOINT": "Webhook endpoint",
+          "ACTIONS": "Actions"
+        }
+      },
+      "EDIT": {
+        "BUTTON_TEXT": "Edit",
+        "TITLE": "Edit webhook",
+        "API": {
+          "SUCCESS_MESSAGE": "Webhook configuration updated successfully",
+          "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+        }
+      },
+      "ADD": {
+        "CANCEL": "Cancel",
+        "TITLE": "Add new webhook",
+        "API": {
+          "SUCCESS_MESSAGE": "Webhook configuration added successfully",
+          "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+        }
+      },
+      "DELETE": {
+        "BUTTON_TEXT": "Delete",
+        "API": {
+          "SUCCESS_MESSAGE": "Webhook deleted successfully",
+          "ERROR_MESSAGE": "Could not connect to Woot Server, Please try again later"
+        },
+        "CONFIRM": {
+          "TITLE": "Confirm Deletion",
+          "MESSAGE": "Are you sure to delete the webhook? ({webhookURL})",
+          "YES": "Yes, Delete ",
+          "NO": "No, Keep it"
+        }
+      }
+    },
+    "SLACK": {
+      "DELETE": "Delete",
+      "DELETE_CONFIRMATION": {
+        "TITLE": "Delete the integration",
+        "MESSAGE": "Are you sure you want to delete the integration? Doing so will result in the loss of access to conversations on your Slack workspace."
+      },
+      "HELP_TEXT": {
+        "TITLE": "How to use the Slack Integration?",
+        "BODY": "With this integration, all of your incoming conversations will be synced to the ***{selectedChannelName}*** channel in your Slack workspace. You can manage all your customer conversations right within the channel and never miss a message.\n\nHere are the main features of the integration:\n\n**Respond to conversations from within Slack:** To respond to a conversation in the ***{selectedChannelName}*** Slack channel, simply type out your message and send it as a thread. This will create a response back to the customer through Chatwoot. It's that simple!\n\n **Create private notes:** If you want to create private notes instead of replies, start your message with ***`note:`***. This ensures that your message is kept private and won't be visible to the customer.\n\n**Associate an agent profile:** If the person who replied on Slack has an agent profile in Chatwoot under the same email, the replies will be associated with that agent profile automatically. This means you can easily track who said what and when. On the other hand, when the replier doesn't have an associated agent profile, the replies will appear from the bot profile to the customer.",
+        "SELECTED": "selected"
+      },
+      "SELECT_CHANNEL": {
+        "OPTION_LABEL": "Select a channel",
+        "UPDATE": "Update",
+        "BUTTON_TEXT": "Connect channel",
+        "DESCRIPTION": "Your Slack workspace is now linked with Chatwoot. However, the integration is currently inactive. To activate the integration and connect a channel to Chatwoot, please click the button below.\n\n**Note:** If you are attempting to connect a private channel, add the Chatwoot app to the Slack channel before proceeding with this step.",
+        "ATTENTION_REQUIRED": "Attention required",
+        "EXPIRED": "Your Slack integration has expired. To continue receiving messages on Slack, please delete the integration and connect your workspace again."
+      },
+      "UPDATE_ERROR": "There was an error updating the integration, please try again",
+      "UPDATE_SUCCESS": "The channel is connected successfully",
+      "FAILED_TO_FETCH_CHANNELS": "There was an error fetching the channels from Slack, please try again"
+    },
+    "DYTE": {
+      "CLICK_HERE_TO_JOIN": "Click here to join",
+      "LEAVE_THE_ROOM": "Leave the room",
+      "START_VIDEO_CALL_HELP_TEXT": "Start a new video call with the customer",
+      "JOIN_ERROR": "There was an error joining the call, please try again",
+      "CREATE_ERROR": "There was an error creating a meeting link, please try again"
+    },
+    "OPEN_AI": {
+      "AI_ASSIST": "AI Assist",
+      "WITH_AI": " {option} with AI ",
+      "OPTIONS": {
+        "REPLY_SUGGESTION": "Reply Suggestion",
+        "SUMMARIZE": "Summarize",
+        "REPHRASE": "Improve Writing",
+        "FIX_SPELLING_GRAMMAR": "Fix Spelling and Grammar",
+        "SHORTEN": "Shorten",
+        "EXPAND": "Expand",
+        "MAKE_FRIENDLY": "Change message tone to friendly",
+        "MAKE_FORMAL": "Use formal tone",
+        "SIMPLIFY": "Simplify"
+      },
+      "ASSISTANCE_MODAL": {
+        "DRAFT_TITLE": "Draft content",
+        "GENERATED_TITLE": "Generated content",
+        "AI_WRITING": "AI is writing",
+        "BUTTONS": {
+          "APPLY": "Use this suggestion",
+          "CANCEL": "Cancel"
+        }
+      },
+      "CTA_MODAL": {
+        "TITLE": "Integrate with OpenAI",
+        "DESC": "Bring advanced AI features to your dashboard with OpenAI's GPT models. To begin, enter the API key from your OpenAI account.",
+        "KEY_PLACEHOLDER": "Enter your OpenAI API key",
+        "BUTTONS": {
+          "NEED_HELP": "Need help?",
+          "DISMISS": "Dismiss",
+          "FINISH": "Finish Setup"
+        },
+        "DISMISS_MESSAGE": "You can setup OpenAI integration later Whenever you want.",
+        "SUCCESS_MESSAGE": "OpenAI integration setup successfully"
+      },
+      "TITLE": "Improve With AI",
+      "SUMMARY_TITLE": "Summary with AI",
+      "REPLY_TITLE": "Reply suggestion with AI",
+      "SUBTITLE": "An improved reply will be generated using AI, based on your current draft.",
+      "TONE": {
+        "TITLE": "Tone",
+        "OPTIONS": {
+          "PROFESSIONAL": "Professional",
+          "FRIENDLY": "Friendly"
+        }
+      },
+      "BUTTONS": {
+        "GENERATE": "Generate",
+        "GENERATING": "Generating...",
+        "CANCEL": "Cancel"
+      },
+      "GENERATE_ERROR": "There was an error processing the content, please verify your OpenAI API key and try again"
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "API": {
+        "SUCCESS_MESSAGE": "Integration deleted successfully"
+      }
+    },
+    "CONNECT": {
+      "BUTTON_TEXT": "Connect"
+    },
+    "DASHBOARD_APPS": {
+      "TITLE": "Dashboard Apps",
+      "HEADER_BTN_TXT": "Add a new dashboard app",
+      "SIDEBAR_TXT": "<p><b>Dashboard Apps</b></p><p>Dashboard Apps allow organizations to embed an application inside the Chatwoot dashboard to provide the context for customer support agents. This feature allows you to create an application independently and embed that inside the dashboard to provide user information, their orders, or their previous payment history.</p><p>When you embed your application using the dashboard in Chatwoot, your application will get the context of the conversation and contact as a window event. Implement a listener for the message event on your page to receive the context.</p><p>To add a new dashboard app, click on the button 'Add a new dashboard app'.</p>",
+      "DESCRIPTION": "Dashboard Apps allow organizations to embed an application inside the dashboard to provide the context for customer support agents. This feature allows you to create an application independently and embed that to provide user information, their orders, or their previous payment history.",
+      "LEARN_MORE": "Learn more about Dashboard Apps",
+      "LIST": {
+        "404": "There are no dashboard apps configured on this account yet",
+        "LOADING": "Fetching dashboard apps...",
+        "TABLE_HEADER": {
+          "NAME": "Name",
+          "ENDPOINT": "Endpoint"
+        },
+        "EDIT_TOOLTIP": "Edit app",
+        "DELETE_TOOLTIP": "Delete app"
+      },
+      "FORM": {
+        "TITLE_LABEL": "Name",
+        "TITLE_PLACEHOLDER": "Enter a name for your dashboard app",
+        "TITLE_ERROR": "A name for the dashboard app is required",
+        "URL_LABEL": "Endpoint",
+        "URL_PLACEHOLDER": "Enter the endpoint URL where your app is hosted",
+        "URL_ERROR": "A valid URL is required"
+      },
+      "CREATE": {
+        "HEADER": "Add a new dashboard app",
+        "FORM_SUBMIT": "Submit",
+        "FORM_CANCEL": "Cancel",
+        "API_SUCCESS": "Dashboard app configured successfully",
+        "API_ERROR": "We couldn't create an app. Please try again later"
+      },
+      "UPDATE": {
+        "HEADER": "Edit dashboard app",
+        "FORM_SUBMIT": "Update",
+        "FORM_CANCEL": "Cancel",
+        "API_SUCCESS": "Dashboard app updated successfully",
+        "API_ERROR": "We couldn't update the app. Please try again later"
+      },
+      "DELETE": {
+        "CONFIRM_YES": "Yes, delete it",
+        "CONFIRM_NO": "No, keep it",
+        "TITLE": "Confirm deletion",
+        "MESSAGE": "Are you sure to delete the app - {appName}?",
+        "API_SUCCESS": "Dashboard app deleted successfully",
+        "API_ERROR": "We couldn't delete the app. Please try again later"
+      }
+    },
+    "LINEAR": {
+      "ADD_OR_LINK_BUTTON": "Create/Link Linear Issue",
+      "LOADING": "Fetching linear issues...",
+      "LOADING_ERROR": "There was an error fetching the linear issues, please try again",
+      "CREATE": "Create",
+      "LINK": {
+        "SEARCH": "Search issues",
+        "SELECT": "Select issue",
+        "TITLE": "Link",
+        "EMPTY_LIST": "No linear issues found",
+        "LOADING": "Loading",
+        "ERROR": "There was an error fetching the linear issues, please try again",
+        "LINK_SUCCESS": "Issue linked successfully",
+        "LINK_ERROR": "There was an error linking the issue, please try again",
+        "LINK_TITLE": "Conversation (#{conversationId}) with {name}"
+      },
+      "ADD_OR_LINK": {
+        "TITLE": "Create/link linear issue",
+        "DESCRIPTION": "Create Linear issues from conversations, or link existing ones for seamless tracking.",
+        "FORM": {
+          "TITLE": {
+            "LABEL": "Title",
+            "PLACEHOLDER": "Enter title",
+            "REQUIRED_ERROR": "Title is required"
+          },
+          "DESCRIPTION": {
+            "LABEL": "Description",
+            "PLACEHOLDER": "Enter description"
+          },
+          "TEAM": {
+            "LABEL": "Team",
+            "PLACEHOLDER": "Select team",
+            "SEARCH": "Search team",
+            "REQUIRED_ERROR": "Team is required"
+          },
+          "ASSIGNEE": {
+            "LABEL": "Assignee",
+            "PLACEHOLDER": "Select assignee",
+            "SEARCH": "Search assignee"
+          },
+          "PRIORITY": {
+            "LABEL": "Priority",
+            "PLACEHOLDER": "Select priority",
+            "SEARCH": "Search priority"
+          },
+          "LABEL": {
+            "LABEL": "Label",
+            "PLACEHOLDER": "Select label",
+            "SEARCH": "Search label"
+          },
+          "STATUS": {
+            "LABEL": "Status",
+            "PLACEHOLDER": "Select status",
+            "SEARCH": "Search status"
+          },
+          "PROJECT": {
+            "LABEL": "Project",
+            "PLACEHOLDER": "Select project",
+            "SEARCH": "Search project"
+          }
+        },
+        "CREATE": "Create",
+        "CANCEL": "Cancel",
+        "CREATE_SUCCESS": "Issue created successfully",
+        "CREATE_ERROR": "There was an error creating the issue, please try again",
+        "LOADING_TEAM_ERROR": "There was an error fetching the teams, please try again",
+        "LOADING_TEAM_ENTITIES_ERROR": "There was an error fetching the team entities, please try again"
+      },
+      "ISSUE": {
+        "STATUS": "Status",
+        "PRIORITY": "Priority",
+        "ASSIGNEE": "Assignee",
+        "LABELS": "Labels",
+        "CREATED_AT": "Created at {createdAt}"
+      },
+      "UNLINK": {
+        "TITLE": "Unlink",
+        "SUCCESS": "Issue unlinked successfully",
+        "ERROR": "There was an error unlinking the issue, please try again"
+      },
+      "NO_LINKED_ISSUES": "No linked issues found",
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the integration?",
+        "MESSAGE": "Are you sure you want to delete the integration?",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Cancel"
+      },
+      "CTA": {
+        "TITLE": "Connect to Linear",
+        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
+        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
+        "BUTTON_TEXT": "Connect Linear workspace"
+      }
+    },
+    "NOTION": {
+      "DELETE": {
+        "TITLE": "Are you sure you want to delete the Notion integration?",
+        "MESSAGE": "Deleting this integration will remove access to your Notion workspace and stop all related functionality.",
+        "CONFIRM": "Yes, delete",
+        "CANCEL": "Cancel"
+      }
+    }
+  },
+  "CAPTAIN": {
+    "NAME": "Captain",
+    "HEADER_KNOW_MORE": "Know more",
+    "COPILOT": {
+      "TITLE": "Copilot",
+      "TRY_THESE_PROMPTS": "Try these prompts",
+      "PANEL_TITLE": "Get started with Copilot",
+      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
+      "SEND_MESSAGE": "Send message...",
+      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
+      "LOADER": "Captain is thinking",
+      "YOU": "You",
+      "USE": "Use this",
+      "RESET": "Reset",
+      "SHOW_STEPS": "Show steps",
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        },
+        "HIGH_PRIORITY": {
+          "LABEL": "High priority conversations",
+          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
+        },
+        "LIST_CONTACTS": {
+          "LABEL": "List contacts",
+          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
+        }
+      }
+    },
+    "PLAYGROUND": {
+      "USER": "You",
+      "ASSISTANT": "Assistant",
+      "MESSAGE_PLACEHOLDER": "Type your message...",
+      "HEADER": "Playground",
+      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
+      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+    },
+    "PAYWALL": {
+      "TITLE": "Upgrade to use Captain AI",
+      "AVAILABLE_ON": "Captain is not available on the free plan.",
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
+      "UPGRADE_NOW": "Upgrade now",
+      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+    },
+    "ENTERPRISE_PAYWALL": {
+      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
+      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+    },
+    "BANNER": {
+      "RESPONSES": "You've used over 80% of your response limit. To continue using Captain AI, please upgrade.",
+      "DOCUMENTS": "Document limit reached. Upgrade to continue using Captain AI."
+    },
+    "FORM": {
+      "CANCEL": "Cancel",
+      "CREATE": "Create",
+      "EDIT": "Update"
+    },
+    "ASSISTANTS": {
+      "HEADER": "Assistants",
+      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
+      "ADD_NEW": "Create a new assistant",
+      "DELETE": {
+        "TITLE": "Are you sure to delete the assistant?",
+        "DESCRIPTION": "This action is permanent. Deleting this assistant will remove it from all connected inboxes and permanently erase all generated knowledge.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "The assistant has been successfully deleted",
+        "ERROR_MESSAGE": "There was an error deleting the assistant, please try again."
+      },
+      "FORM_DESCRIPTION": "Fill out the details below to name your assistant, describe its purpose, and specify the product it will support.",
+      "CREATE": {
+        "TITLE": "Create an assistant",
+        "SUCCESS_MESSAGE": "The assistant has been successfully created",
+        "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
+      },
+      "FORM": {
+        "UPDATE": "Update",
+        "SECTIONS": {
+          "BASIC_INFO": "Basic Information",
+          "SYSTEM_MESSAGES": "System Messages",
+          "INSTRUCTIONS": "Instructions",
+          "FEATURES": "Features",
+          "TOOLS": "Tools "
+        },
+        "NAME": {
+          "LABEL": "Name",
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
+        },
+        "TEMPERATURE": {
+          "LABEL": "Response Temperature",
+          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
+        },
+        "PRODUCT_NAME": {
+          "LABEL": "Product Name",
+          "PLACEHOLDER": "Enter product name",
+          "ERROR": "The product name is required"
+        },
+        "WELCOME_MESSAGE": {
+          "LABEL": "Welcome Message",
+          "PLACEHOLDER": "Enter welcome message"
+        },
+        "HANDOFF_MESSAGE": {
+          "LABEL": "Handoff Message",
+          "PLACEHOLDER": "Enter handoff message"
+        },
+        "RESOLUTION_MESSAGE": {
+          "LABEL": "Resolution Message",
+          "PLACEHOLDER": "Enter resolution message"
+        },
+        "INSTRUCTIONS": {
+          "LABEL": "Instructions",
+          "PLACEHOLDER": "Enter instructions for the assistant"
+        },
+        "FEATURES": {
+          "TITLE": "Features",
+          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
+          "ALLOW_MEMORIES": "Capture key details as memories from customer interactions.",
+          "ALLOW_CITATIONS": "Include source citations in responses"
+        }
+      },
+      "EDIT": {
+        "TITLE": "Update the assistant",
+        "SUCCESS_MESSAGE": "The assistant has been successfully updated",
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
+        "NOT_FOUND": "Could not find the assistant. Please try again."
+      },
+      "SETTINGS": {
+        "BREADCRUMB": {
+          "ASSISTANT": "Assistant"
+        },
+        "BASIC_SETTINGS": {
+          "TITLE": "Basic settings",
+          "DESCRIPTION": "Customize what the assistant says when ending a conversation or transferring to a human."
+        },
+        "SYSTEM_SETTINGS": {
+          "TITLE": "System settings",
+          "DESCRIPTION": "Customize what the assistant says when ending a conversation or transferring to a human."
+        },
+        "CONTROL_ITEMS": {
+          "TITLE": "The Fun Stuff",
+          "DESCRIPTION": "Add more control to the assistant. (a bit more visual like a story : Query guardrail → scenarios → output) Nudges user to actually utilise these.",
+          "OPTIONS": {
+            "GUARDRAILS": {
+              "TITLE": "Guardrails",
+              "DESCRIPTION": "Keeps things on track—only the kinds of questions you want your assistant to answer, nothing off-limits or off-topic."
+            },
+            "SCENARIOS": {
+              "TITLE": "Scenarios",
+              "DESCRIPTION": "Give your assistant some context—like “what to do when a user is stuck,” or “how to act during a refund request.”"
+            },
+            "RESPONSE_GUIDELINES": {
+              "TITLE": "Response guidelines",
+              "DESCRIPTION": "The vibe and structure of your assistant’s replies—clear and friendly? Short and snappy? Detailed and formal?"
+            }
+          }
+        }
+      },
+      "OPTIONS": {
+        "EDIT_ASSISTANT": "Edit Assistant",
+        "DELETE_ASSISTANT": "Delete Assistant",
+        "VIEW_CONNECTED_INBOXES": "View connected inboxes"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No assistants available",
+        "SUBTITLE": "Create an assistant to provide quick and accurate responses to your users. It can learn from your help articles and past conversations.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Captain Assistant",
+          "NOTE": "Captain Assistant engages directly with customers, learns from your help docs and past conversations, and delivers instant, accurate responses. It handles the initial queries, providing quick resolutions before  transferring to an agent when needed."
+        }
+      },
+      "GUARDRAILS": {
+        "TITLE": "Guardrails",
+        "DESCRIPTION": "Keeps things on track—only the kinds of questions you want your assistant to answer, nothing off-limits or off-topic.",
+        "BREADCRUMB": {
+          "TITLE": "Guardrails"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Delete"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example guardrails",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another guardrail..."
+          },
+          "NEW": {
+            "TITLE": "Add a guardrail",
+            "CREATE": "Create",
+            "CANCEL": "Cancel",
+            "PLACEHOLDER": "Type in another guardrail...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No guardrails found. Create or add examples to begin.",
+        "SEARCH_EMPTY_MESSAGE": "No guardrails found for this search.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Guardrails added successfully",
+            "ERROR": "There was an error adding guardrails, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Guardrails updated successfully",
+            "ERROR": "There was an error updating guardrails, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Guardrails deleted successfully",
+            "ERROR": "There was an error deleting guardrails, please try again."
+          }
+        }
+      },
+      "RESPONSE_GUIDELINES": {
+        "TITLE": "Response Guidelines",
+        "DESCRIPTION": "The vibe and structure of your assistant’s replies—clear and friendly? Short and snappy? Detailed and formal?",
+        "BREADCRUMB": {
+          "TITLE": "Response Guidelines"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Delete"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example response guidelines",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "SAVE": "Add and save (↵)",
+            "PLACEHOLDER": "Type in another response guideline..."
+          },
+          "NEW": {
+            "TITLE": "Add a response guideline",
+            "CREATE": "Create",
+            "CANCEL": "Cancel",
+            "PLACEHOLDER": "Type in another response guideline...",
+            "TEST_ALL": "Test all"
+          }
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No response guidelines found. Create or add examples to begin.",
+        "SEARCH_EMPTY_MESSAGE": "No response guidelines found for this search.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Response Guidelines added successfully",
+            "ERROR": "There was an error adding response guidelines, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Response Guidelines updated successfully",
+            "ERROR": "There was an error updating response guidelines, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Response Guidelines deleted successfully",
+            "ERROR": "There was an error deleting response guidelines, please try again."
+          }
+        }
+      },
+      "SCENARIOS": {
+        "TITLE": "Scenarios",
+        "DESCRIPTION": "Give your assistant some context—like “what to do when a user is stuck,” or “how to act during a refund request.”",
+        "BREADCRUMB": {
+          "TITLE": "Scenarios"
+        },
+        "BULK_ACTION": {
+          "SELECTED": "{count} item selected | {count} items selected",
+          "SELECT_ALL": "Select all ({count})",
+          "UNSELECT_ALL": "Unselect all ({count})",
+          "BULK_DELETE_BUTTON": "Delete"
+        },
+        "ADD": {
+          "SUGGESTED": {
+            "TITLE": "Example scenarios",
+            "ADD": "Add all",
+            "ADD_SINGLE": "Add this",
+            "TOOLS_USED": "Tools used :"
+          },
+          "NEW": {
+            "CREATE": "Add a scenario",
+            "TITLE": "Create a scenario",
+            "FORM": {
+              "TITLE": {
+                "LABEL": "Title",
+                "PLACEHOLDER": "Enter a name for the scenario",
+                "ERROR": "Scenario name is required"
+              },
+              "DESCRIPTION": {
+                "LABEL": "Description",
+                "PLACEHOLDER": "Describe how and where this scenario will be used",
+                "ERROR": "Scenario description is required"
+              },
+              "INSTRUCTION": {
+                "LABEL": "How to handle",
+                "PLACEHOLDER": "Describe how and where this scenario will be handled",
+                "ERROR": "Scenario content is required"
+              },
+              "CREATE": "Create",
+              "CANCEL": "Cancel"
+            }
+          }
+        },
+        "UPDATE": {
+          "CANCEL": "Cancel",
+          "UPDATE": "Update changes"
+        },
+        "LIST": {
+          "SEARCH_PLACEHOLDER": "Search..."
+        },
+        "EMPTY_MESSAGE": "No scenarios found. Create or add examples to begin.",
+        "SEARCH_EMPTY_MESSAGE": "No scenarios found for this search.",
+        "API": {
+          "ADD": {
+            "SUCCESS": "Scenarios added successfully",
+            "ERROR": "There was an error adding scenarios, please try again."
+          },
+          "UPDATE": {
+            "SUCCESS": "Scenarios updated successfully",
+            "ERROR": "There was an error updating scenarios, please try again."
+          },
+          "DELETE": {
+            "SUCCESS": "Scenarios deleted successfully",
+            "ERROR": "There was an error deleting scenarios, please try again."
+          }
+        }
+      }
+    },
+    "DOCUMENTS": {
+      "HEADER": "Documents",
+      "ADD_NEW": "Create a new document",
+      "RELATED_RESPONSES": {
+        "TITLE": "Related FAQs",
+        "DESCRIPTION": "These FAQs are generated directly from the document."
+      },
+      "FORM_DESCRIPTION": "Enter the URL of the document to add it as a knowledge source and choose the assistant to associate it with.",
+      "CREATE": {
+        "TITLE": "Add a document",
+        "SUCCESS_MESSAGE": "The document has been successfully created",
+        "ERROR_MESSAGE": "There was an error creating the document, please try again."
+      },
+      "FORM": {
+        "TYPE": {
+          "LABEL": "Document Type",
+          "URL": "URL",
+          "PDF": "PDF File"
+        },
+        "URL": {
+          "LABEL": "URL",
+          "PLACEHOLDER": "Enter the URL of the document",
+          "ERROR": "Please provide a valid URL for the document"
+        },
+        "PDF_FILE": {
+          "LABEL": "PDF File",
+          "CHOOSE_FILE": "Choose PDF file",
+          "ERROR": "Please select a PDF file",
+          "HELP_TEXT": "Maximum file size: 10MB",
+          "INVALID_TYPE": "Please select a valid PDF file",
+          "TOO_LARGE": "File size exceeds 10MB limit"
+        },
+        "NAME": {
+          "LABEL": "Document Name (Optional)",
+          "PLACEHOLDER": "Enter a name for the document"
+        },
+        "ASSISTANT": {
+          "LABEL": "Assistant",
+          "PLACEHOLDER": "Select the assistant",
+          "ERROR": "The assistant field is required"
+        }
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to delete the document?",
+        "DESCRIPTION": "This action is permanent. Deleting this document will permanently erase all generated knowledge.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "The document has been successfully deleted",
+        "ERROR_MESSAGE": "There was an error deleting the document, please try again."
+      },
+      "OPTIONS": {
+        "VIEW_RELATED_RESPONSES": "View Related Responses",
+        "DELETE_DOCUMENT": "Delete Document"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No documents available",
+        "SUBTITLE": "Documents are used by your assistant to generate FAQs. You can import documents to provide context for your assistant.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Captain Document",
+          "NOTE": "A document in Captain serves as a knowledge resource for the assistant. By connecting your help center or guides, Captain can analyze the content and provide accurate responses for customer inquiries."
+        }
+      }
+    },
+    "CUSTOM_TOOLS": {
+      "HEADER": "Tools",
+      "ADD_NEW": "Create a new tool",
+      "EMPTY_STATE": {
+        "TITLE": "No custom tools available",
+        "SUBTITLE": "Create custom tools to connect your assistant with external APIs and services, enabling it to fetch data and perform actions on your behalf.",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Custom Tools",
+          "NOTE": "Custom tools allow your assistant to interact with external APIs and services. Create tools to fetch data, perform actions, or integrate with your existing systems to enhance your assistant's capabilities."
+        }
+      },
+      "FORM_DESCRIPTION": "Configure your custom tool to connect with external APIs",
+      "OPTIONS": {
+        "EDIT_TOOL": "Edit tool",
+        "DELETE_TOOL": "Delete tool"
+      },
+      "CREATE": {
+        "TITLE": "Create Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool created successfully",
+        "ERROR_MESSAGE": "Failed to create custom tool"
+      },
+      "EDIT": {
+        "TITLE": "Edit Custom Tool",
+        "SUCCESS_MESSAGE": "Custom tool updated successfully",
+        "ERROR_MESSAGE": "Failed to update custom tool"
+      },
+      "DELETE": {
+        "TITLE": "Delete Custom Tool",
+        "DESCRIPTION": "Are you sure you want to delete this custom tool? This action cannot be undone.",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "Custom tool deleted successfully",
+        "ERROR_MESSAGE": "Failed to delete custom tool"
+      },
+      "FORM": {
+        "TITLE": {
+          "LABEL": "Tool Name",
+          "PLACEHOLDER": "Order Lookup",
+          "ERROR": "Tool name is required"
+        },
+        "DESCRIPTION": {
+          "LABEL": "Description",
+          "PLACEHOLDER": "Looks up order details by order ID"
+        },
+        "HTTP_METHOD": {
+          "LABEL": "Method"
+        },
+        "ENDPOINT_URL": {
+          "LABEL": "Endpoint URL",
+          "PLACEHOLDER": "https://api.example.com/orders/{'{{'} order_id {'}}'}",
+          "ERROR": "Valid URL is required"
+        },
+        "AUTH_TYPE": {
+          "LABEL": "Authentication Type"
+        },
+        "AUTH_TYPES": {
+          "NONE": "None",
+          "BEARER": "Bearer Token",
+          "BASIC": "Basic Auth",
+          "API_KEY": "API Key"
+        },
+        "AUTH_CONFIG": {
+          "BEARER_TOKEN": "Bearer Token",
+          "BEARER_TOKEN_PLACEHOLDER": "Enter your bearer token",
+          "USERNAME": "Username",
+          "USERNAME_PLACEHOLDER": "Enter username",
+          "PASSWORD": "Password",
+          "PASSWORD_PLACEHOLDER": "Enter password",
+          "API_KEY": "Header Name",
+          "API_KEY_PLACEHOLDER": "X-API-Key",
+          "API_VALUE": "Header Value",
+          "API_VALUE_PLACEHOLDER": "Enter API key value"
+        },
+        "PARAMETERS": {
+          "LABEL": "Parameters",
+          "HELP_TEXT": "Define the parameters that will be extracted from user queries"
+        },
+        "ADD_PARAMETER": "Add Parameter",
+        "PARAM_NAME": {
+          "PLACEHOLDER": "Parameter name (e.g., order_id)"
+        },
+        "PARAM_TYPE": {
+          "PLACEHOLDER": "Type"
+        },
+        "PARAM_TYPES": {
+          "STRING": "String",
+          "NUMBER": "Number",
+          "BOOLEAN": "Boolean",
+          "ARRAY": "Array",
+          "OBJECT": "Object"
+        },
+        "PARAM_DESCRIPTION": {
+          "PLACEHOLDER": "Description of the parameter"
+        },
+        "PARAM_REQUIRED": {
+          "LABEL": "Required"
+        },
+        "REQUEST_TEMPLATE": {
+          "LABEL": "Request Body Template (Optional)",
+          "PLACEHOLDER": "{'{'}\n  \"order_id\": \"{'{{'} order_id {'}}'}\"\n{'}'}"
+        },
+        "RESPONSE_TEMPLATE": {
+          "LABEL": "Response Template (Optional)",
+          "PLACEHOLDER": "Order {'{{'} order_id {'}}'} status: {'{{'} status {'}}'}"
+        },
+        "ERRORS": {
+          "PARAM_NAME_REQUIRED": "Parameter name is required"
+        }
+      }
+    },
+    "RESPONSES": {
+      "HEADER": "FAQs",
+      "PENDING_FAQS": "Pending FAQs",
+      "ADD_NEW": "Create new FAQ",
+      "DOCUMENTABLE": {
+        "CONVERSATION": "Conversation #{id}"
+      },
+      "SELECTED": "{count} selected",
+      "SELECT_ALL": "Select all ({count})",
+      "UNSELECT_ALL": "Unselect all ({count})",
+      "SEARCH_PLACEHOLDER": "Search FAQs...",
+      "BULK_APPROVE_BUTTON": "Approve",
+      "BULK_DELETE_BUTTON": "Delete",
+      "BULK_APPROVE": {
+        "SUCCESS_MESSAGE": "FAQs approved successfully",
+        "ERROR_MESSAGE": "There was an error approving the FAQs, please try again."
+      },
+      "BULK_DELETE": {
+        "TITLE": "Delete FAQs?",
+        "DESCRIPTION": "Are you sure you want to delete the selected FAQs? This action cannot be undone.",
+        "CONFIRM": "Yes, delete all",
+        "SUCCESS_MESSAGE": "FAQs deleted successfully",
+        "ERROR_MESSAGE": "There was an error deleting the FAQs, please try again."
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to delete the FAQ?",
+        "DESCRIPTION": "",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "FAQ deleted successfully",
+        "ERROR_MESSAGE": "There was an error deleting the FAQ, please try again."
+      },
+      "FILTER": {
+        "ASSISTANT": "Assistant: {selected}",
+        "STATUS": "Status: {selected}",
+        "ALL_ASSISTANTS": "All"
+      },
+      "STATUS": {
+        "TITLE": "Status",
+        "PENDING": "Pending",
+        "APPROVED": "Approved",
+        "ALL": "All"
+      },
+      "PENDING_BANNER": {
+        "TITLE": "Captain has found some FAQs your customers were looking for.",
+        "ACTION": "Click here to review"
+      },
+      "FORM_DESCRIPTION": "Add a question and its corresponding answer to the knowledge base and select the assistant it should be associated with.",
+      "CREATE": {
+        "TITLE": "Add an FAQ",
+        "SUCCESS_MESSAGE": "The response has been added successfully.",
+        "ERROR_MESSAGE": "An error occurred while adding the response. Please try again."
+      },
+      "FORM": {
+        "QUESTION": {
+          "LABEL": "Question",
+          "PLACEHOLDER": "Enter the question here",
+          "ERROR": "Please provide a valid question."
+        },
+        "ANSWER": {
+          "LABEL": "Answer",
+          "PLACEHOLDER": "Enter the answer here",
+          "ERROR": "Please provide a valid answer."
+        },
+        "ASSISTANT": {
+          "LABEL": "Assistant",
+          "PLACEHOLDER": "Select an assistant",
+          "ERROR": "Please select an assistant."
+        }
+      },
+      "EDIT": {
+        "TITLE": "Update the FAQ",
+        "SUCCESS_MESSAGE": "The FAQ has been successfully updated",
+        "ERROR_MESSAGE": "There was an error updating the FAQ, please try again",
+        "APPROVE_SUCCESS_MESSAGE": "The FAQ was marked as approved"
+      },
+      "OPTIONS": {
+        "APPROVE": "Approve",
+        "EDIT_RESPONSE": "Edit",
+        "DELETE_RESPONSE": "Delete"
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No FAQs Found",
+        "NO_PENDING_TITLE": "There are no more pending FAQs to review",
+        "SUBTITLE": "FAQs help your assistant provide quick and accurate answers to questions from your customers. They can be generated automatically from your content or can be added manually.",
+        "CLEAR_SEARCH": "Clear active filters",
+        "FEATURE_SPOTLIGHT": {
+          "TITLE": "Captain FAQ",
+          "NOTE": "Captain FAQs detects common customer questions—whether missing from your knowledge base or frequently asked—and generates relevant FAQs to improve support. You can review each suggestion and decide whether to approve or reject it."
+        }
+      }
+    },
+    "INBOXES": {
+      "HEADER": "Connected Inboxes",
+      "ADD_NEW": "Connect a new inbox",
+      "OPTIONS": {
+        "DISCONNECT": "Disconnect"
+      },
+      "DELETE": {
+        "TITLE": "Are you sure to disconnect the inbox?",
+        "DESCRIPTION": "",
+        "CONFIRM": "Yes, delete",
+        "SUCCESS_MESSAGE": "The inbox was successfully disconnected.",
+        "ERROR_MESSAGE": "There was an error disconnecting the inbox, please try again."
+      },
+      "FORM_DESCRIPTION": "Choose an inbox to connect with the assistant.",
+      "CREATE": {
+        "TITLE": "Connect an Inbox",
+        "SUCCESS_MESSAGE": "The inbox was successfully connected.",
+        "ERROR_MESSAGE": "An error occurred while connecting the inbox. Please try again."
+      },
+      "FORM": {
+        "INBOX": {
+          "LABEL": "Inbox",
+          "PLACEHOLDER": "Choose the inbox to deploy the assistant.",
+          "ERROR": "An inbox selection is required."
+        }
+      },
+      "EMPTY_STATE": {
+        "TITLE": "No Connected Inboxes",
+        "SUBTITLE": "Connecting an inbox allows the assistant to handle initial questions from your customers before transferring them to you."
+      }
+    }
+  }
+}

app/javascript/dashboard/i18n/locale/bn/labelsMgmt.json

@@ -0,0 +1,85 @@
+{
+  "LABEL_MGMT": {
+    "HEADER": "Labels",
+    "HEADER_BTN_TXT": "Add label",
+    "LOADING": "Fetching labels",
+    "DESCRIPTION": "Labels help you categorize and prioritize conversations and leads. You can assign a label to a conversation or contact using the side panel.",
+    "LEARN_MORE": "Learn more about labels",
+    "SEARCH_404": "There are no items matching this query",
+    "LIST": {
+      "404": "There are no labels available in this account.",
+      "TITLE": "Manage labels",
+      "DESC": "Labels let you group the conversations together.",
+      "TABLE_HEADER": {
+        "NAME": "Name",
+        "DESCRIPTION": "Description",
+        "COLOR": "Color"
+      }
+    },
+    "FORM": {
+      "NAME": {
+        "LABEL": "Label Name",
+        "PLACEHOLDER": "Label name",
+        "REQUIRED_ERROR": "Label name is required",
+        "MINIMUM_LENGTH_ERROR": "Minimum length 2 is required",
+        "VALID_ERROR": "Only Alphabets, Numbers, Hyphen and Underscore are allowed"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Description",
+        "PLACEHOLDER": "Label Description"
+      },
+      "COLOR": {
+        "LABEL": "Color"
+      },
+      "SHOW_ON_SIDEBAR": {
+        "LABEL": "Show label on sidebar"
+      },
+      "EDIT": "Edit",
+      "CREATE": "Create",
+      "DELETE": "Delete",
+      "CANCEL": "Cancel"
+    },
+    "SUGGESTIONS": {
+      "TOOLTIP": {
+        "SINGLE_SUGGESTION": "Add label to conversation",
+        "MULTIPLE_SUGGESTION": "Select this label",
+        "DESELECT": "Deselect label",
+        "DISMISS": "Dismiss suggestion"
+      },
+      "POWERED_BY": "Chatwoot AI",
+      "DISMISS": "Dismiss",
+      "ADD_SELECTED_LABELS": "Add selected labels",
+      "ADD_SELECTED_LABEL": "Add selected label",
+      "ADD_ALL_LABELS": "Add all labels",
+      "SUGGESTED_LABELS": "Suggested labels"
+    },
+    "ADD": {
+      "TITLE": "Add label",
+      "DESC": "Labels let you group the conversations together.",
+      "API": {
+        "SUCCESS_MESSAGE": "Label added successfully",
+        "ERROR_MESSAGE": "There was an error, please try again"
+      }
+    },
+    "EDIT": {
+      "TITLE": "Edit label",
+      "API": {
+        "SUCCESS_MESSAGE": "Label updated successfully",
+        "ERROR_MESSAGE": "There was an error, please try again"
+      }
+    },
+    "DELETE": {
+      "BUTTON_TEXT": "Delete",
+      "API": {
+        "SUCCESS_MESSAGE": "Label deleted successfully",
+        "ERROR_MESSAGE": "There was an error, please try again"
+      },
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure to delete ",
+        "YES": "Yes, Delete ",
+        "NO": "No, Keep "
+      }
+    }
+  }
+}