chore: Update display property design

chore: Conflict clean up
Merge branch 'develop' into feat/v5-ui-redesign
2026-01-22 18:18:11 +05:30 · 2026-01-22 16:31:10 +05:30 · 2026-01-22 16:15:19 +05:30 · 2026-01-22 09:35:58 +05:30 · 2026-01-21 11:21:25 +05:30 · 2026-01-20 07:40:30 +05:30
2878 changed files with 69633 additions and 169110 deletions
@@ -1,65 +0,0 @@
---
-:position: before
-:position_in_additional_file_patterns: before
-:position_in_class: before
-:position_in_factory: before
-:position_in_fixture: before
-:position_in_routes: before
-:position_in_serializer: before
-:position_in_test: before
-:classified_sort: true
-:exclude_controllers: true
-:exclude_factories: true
-:exclude_fixtures: true
-:exclude_helpers: true
-:exclude_scaffolds: true
-:exclude_serializers: true
-:exclude_sti_subclasses: false
-:exclude_tests: true
-:force: false
-:format_markdown: false
-:format_rdoc: false
-:format_yard: false
-:frozen: false
-:grouped_polymorphic: false
-:ignore_model_sub_dir: false
-:ignore_unknown_models: false
-:include_version: false
-:show_check_constraints: false
-:show_complete_foreign_keys: false
-:show_foreign_keys: true
-:show_indexes: true
-:show_indexes_include: false
-:simple_indexes: false
-:sort: false
-:timestamp: false
-:trace: false
-:with_comment: true
-:with_column_comments: true
-:with_table_comments: true
-:position_of_column_comment: :with_name
-:active_admin: false
-:command:
-:debug: false
-:hide_default_column_types: json,jsonb,hstore
-:hide_limit_column_types: integer,bigint,boolean
-:timestamp_columns:
- created_at
- updated_at
-:ignore_columns:
-:ignore_routes:
-:models: true
-:routes: false
-:skip_on_db_migrate: false
-:target_action: :do_annotations
-:wrapper:
-:wrapper_close:
-:wrapper_open:
-:classes_default_to_s: []
-:additional_file_patterns: []
-:model_dir:
- app/models
- enterprise/app/models
-:require: []
-:root_dir:
- ''
@@ -1,9 +1,3 @@
 ---
 ignore:
  - CVE-2021-41098 # https://github.com/chatwoot/chatwoot/issues/3097 (update once azure blob storage is updated)
-  - GHSA-57hq-95w6-v4fc # Devise confirmable race condition — patched locally in User model (remove once on Devise 5+)
-  # Chatwoot defaults to Active Storage redirect-style URLs, and its recommended
-  # storage setup uses local/cloud storage with optional direct uploads to the
-  # storage provider rather than Rails proxy mode. Revisit if we enable
-  # rails_storage_proxy or other app-served Active Storage proxy routes.
-  - CVE-2026-33658
@@ -93,8 +93,8 @@ jobs:
              exit 1
            fi
            mkdir -p ~/tmp
-            curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/7.19.0/openapi-generator-cli-7.19.0.jar > ~/tmp/openapi-generator-cli-7.19.0.jar
-            java -jar ~/tmp/openapi-generator-cli-7.19.0.jar validate -i swagger/swagger.json
+            curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/6.3.0/openapi-generator-cli-6.3.0.jar > ~/tmp/openapi-generator-cli-6.3.0.jar
+            java -jar ~/tmp/openapi-generator-cli-6.3.0.jar validate -i swagger/swagger.json

      # Bundle audit
      - run:
@@ -144,7 +144,7 @@ jobs:
  # Backend tests with parallelization
  backend-tests:
    <<: *defaults
-    parallelism: 18
+    parallelism: 16
    steps:
      - checkout
      - node/install:
@@ -350,12 +350,12 @@ jobs:
          destination: coverage

  build:
-    <<: *defaults
-    steps:
-      - run:
-          name: Legacy build aggregator
-          command: |
-            echo "All main jobs passed; build job kept only for GitHub required check compatibility."
+      <<: *defaults
+      steps:
+        - run:
+            name: Legacy build aggregator
+            command: |
+              echo "All main jobs passed; build job kept only for GitHub required check compatibility."

 workflows:
  version: 2
@@ -276,4 +276,3 @@ AZURE_APP_SECRET=
 # REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false

 # REDIS_ALFRED_SIZE=10
-# REDIS_VELMA_SIZE=10
@@ -94,8 +94,6 @@ yarn-debug.log*
 .vscode
 .claude/settings.local.json
 .cursor
-.codex/
-.claude/
 CLAUDE.local.md

 # Histoire deployment
@@ -103,4 +101,3 @@ CLAUDE.local.md
 .histoire
 .pnpm-store/*
 local/
-Procfile.worktree
@@ -4,11 +4,6 @@

 - **Setup**: `bundle install && pnpm install`
 - **Run Dev**: `pnpm dev` or `overmind start -f ./Procfile.dev`
- **Seed Local Test Data**: `bundle exec rails db:seed` (quickly populates minimal data for standard feature verification)
- **Seed Search Test Data**: `bundle exec rails search:setup_test_data` (bulk fixture generation for search/performance/manual load scenarios)
- **Seed Account Sample Data (richer test data)**: `Seeders::AccountSeeder` is available as an internal utility and is exposed through Super Admin `Accounts#seed`, but can be used directly in dev workflows too:
-  - UI path: Super Admin → Accounts → Seed (enqueues `Internal::SeedAccountJob`).
-  - CLI path: `bundle exec rails runner "Internal::SeedAccountJob.perform_now(Account.find(<id>))"` (or call `Seeders::AccountSeeder.new(account: Account.find(<id>)).perform!` directly).
 - **Lint JS/Vue**: `pnpm eslint` / `pnpm eslint:fix`
 - **Lint Ruby**: `bundle exec rubocop -a`
 - **Test JS**: `pnpm test` or `pnpm test:watch`
@@ -55,28 +50,12 @@
 - Prefer `with_modified_env` (from spec helpers) over stubbing `ENV` directly in specs
 - Specs in parallel/reloading environments: prefer comparing `error.class.name` over constant class equality when asserting raised errors

-## Codex Worktree Workflow
-
- Use a separate git worktree + branch per task to keep changes isolated.
- Keep Codex-specific local setup under `.codex/` and use `Procfile.worktree` for worktree process orchestration.
- The setup workflow in `.codex/environments/environment.toml` should dynamically generate per-worktree DB/port values (Rails, Vite, Redis DB index) to avoid collisions.
- Start each worktree with its own Overmind socket/title so multiple instances can run at the same time.
-
 ## Commit Messages

 - Prefer Conventional Commits: `type(scope): subject` (scope optional)
 - Example: `feat(auth): add user authentication`
 - Don't reference Claude in commit messages

-## PR Description Format
-
- Start with a short, user-facing paragraph describing the product change.
- Add a `Closes` section with relevant issue links (GitHub, Linear, etc.).
- For feature PRs, add `How to test` from a product/UX standpoint.
- For bugfix PRs, use `How to reproduce` when helpful.
- Optionally add a `What changed` section for implementation highlights.
- Do not add a `How this was tested` section listing specs/commands.
-
 ## Project-Specific

 - **Translations**:
@@ -107,7 +86,3 @@ Practical checklist for any change impacting core logic or public APIs
 - When renaming/moving shared code, mirror the change in `enterprise/` to prevent drift.
 - Tests: Add Enterprise-specific specs under `spec/enterprise`, mirroring OSS spec layout where applicable.
 - When modifying existing OSS features for Enterprise-only behavior, add an Enterprise module (via `prepend_mod_with`/`include_mod_with`) instead of editing OSS files directly—especially for policies, controllers, and services. For Enterprise-exclusive features, place code directly under `enterprise/`.
-
-## Branding / White-labeling note
-
- For user-facing strings that currently contain "Chatwoot" but should adapt to branded/self-hosted installs, prefer applying `replaceInstallationName` from `shared/composables/useBranding` in the UI layer (for example tooltip and suggestion labels) instead of adding hardcoded brand-specific copy.
@@ -40,8 +40,6 @@ gem 'json_refs'
 gem 'rack-attack', '>= 6.7.0'
 # a utility tool for streaming, flexible and safe downloading of remote files
 gem 'down'
-# SSRF-safe URL fetching
-gem 'ssrf_filter', '~> 1.5'
 # authentication type to fetch and send mail over oauth2.0
 gem 'gmail_xoauth'
 # Lock net-smtp to 0.3.4 to avoid issues with gmail_xoauth2
@@ -193,14 +191,12 @@ gem 'reverse_markdown'

 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents', '>= 0.9.1'
+gem 'ai-agents', '>= 0.7.0'

 # TODO: Move this gem as a dependency of ai-agents
 gem 'ruby_llm', '>= 1.8.2'
 gem 'ruby_llm-schema'

-gem 'cld3', '~> 3.7'
-
 # OpenTelemetry for LLM observability
 gem 'opentelemetry-sdk'
 gem 'opentelemetry-exporter-otlp'
@@ -270,7 +266,6 @@ group :development, :test do
  gem 'seed_dump'
  gem 'shoulda-matchers'
  gem 'simplecov', '>= 0.21', require: false
-  gem 'skooma'
  gem 'spring'
  gem 'spring-watcher-listen'
 end
@@ -126,8 +126,8 @@ GEM
      jbuilder (~> 2)
      rails (>= 4.2, < 7.2)
      selectize-rails (~> 0.6)
-    ai-agents (0.9.1)
-      ruby_llm (~> 1.9.1)
+    ai-agents (0.7.0)
+      ruby_llm (~> 1.8.2)
    annotaterb (4.20.0)
      activerecord (>= 6.0.0)
      activesupport (>= 6.0.0)
@@ -166,7 +166,7 @@ GEM
      multi_json (~> 1)
      statsd-ruby (~> 1.1)
    base64 (0.3.0)
-    bcrypt (3.1.22)
+    bcrypt (3.1.20)
    benchmark (0.4.1)
    bigdecimal (3.2.2)
    bindex (0.8.1)
@@ -186,12 +186,11 @@ GEM
    byebug (11.1.3)
    childprocess (5.1.0)
      logger (~> 1.5)
-    cld3 (3.7.0)
    climate_control (1.2.0)
    coderay (1.1.3)
    commonmarker (0.23.10)
    concurrent-ruby (1.3.5)
-    connection_pool (2.5.5)
+    connection_pool (2.5.3)
    crack (1.0.0)
      bigdecimal
      rexml
@@ -298,7 +297,7 @@ GEM
      railties (>= 5.0.0)
    faker (3.2.0)
      i18n (>= 1.8.11, < 2)
-    faraday (2.14.1)
+    faraday (2.13.1)
      faraday-net_http (>= 2.0, < 3.5)
      json
      logger
@@ -309,12 +308,12 @@ GEM
      hashie
    faraday-multipart (1.0.4)
      multipart-post (~> 2)
-    faraday-net_http (3.4.2)
-      net-http (~> 0.5)
+    faraday-net_http (3.4.0)
+      net-http (>= 0.5.0)
    faraday-net_http_persistent (2.1.0)
      faraday (~> 2.5)
      net-http-persistent (~> 4.0)
-    faraday-retry (2.4.0)
+    faraday-retry (2.2.1)
      faraday (~> 2.0)
    faraday_middleware-aws-sigv4 (1.0.1)
      aws-sigv4 (~> 1.0)
@@ -465,7 +464,7 @@ GEM
      rails-dom-testing (>= 1, < 3)
      railties (>= 4.2.0)
      thor (>= 0.14, < 2.0)
-    json (2.19.2)
+    json (2.13.2)
    json_refs (0.1.8)
      hana
    json_schemer (0.2.24)
@@ -473,12 +472,6 @@ GEM
      hana (~> 1.3)
      regexp_parser (~> 2.0)
      uri_template (~> 0.7)
-    json_skooma (0.2.5)
-      bigdecimal
-      hana (~> 1.3)
-      regexp_parser (~> 2.0)
-      uri-idna (~> 0.2)
-      zeitwerk (~> 2.6)
    judoscale-rails (1.8.2)
      judoscale-ruby (= 1.8.2)
      railties
@@ -546,11 +539,11 @@ GEM
      net-imap
      net-pop
      net-smtp
-    marcel (1.1.0)
+    marcel (1.0.4)
    maxminddb (0.1.22)
-    meta_request (0.8.5)
+    meta_request (0.8.3)
      rack-contrib (>= 1.1, < 3)
-      railties (>= 3.0.0, < 9)
+      railties (>= 3.0.0, < 8)
    method_source (1.1.0)
    mime-types (3.4.1)
      mime-types-data (~> 3.2015)
@@ -565,12 +558,12 @@ GEM
    multi_json (1.15.0)
    multi_xml (0.8.0)
      bigdecimal (>= 3.1, < 5)
-    multipart-post (2.4.1)
+    multipart-post (2.3.0)
    mutex_m (0.3.0)
    neighbor (0.2.3)
      activerecord (>= 5.2)
-    net-http (0.9.1)
-      uri (>= 0.11.1)
+    net-http (0.6.0)
+      uri
    net-http-persistent (4.0.2)
      connection_pool (~> 2.2)
    net-imap (0.4.20)
@@ -589,14 +582,14 @@ GEM
    newrelic_rpm (9.6.0)
      base64
    nio4r (2.7.3)
-    nokogiri (1.19.1)
+    nokogiri (1.18.9)
      mini_portile2 (~> 2.8.2)
      racc (~> 1.4)
-    nokogiri (1.19.1-arm64-darwin)
+    nokogiri (1.18.9-arm64-darwin)
      racc (~> 1.4)
-    nokogiri (1.19.1-x86_64-darwin)
+    nokogiri (1.18.9-x86_64-darwin)
      racc (~> 1.4)
-    nokogiri (1.19.1-x86_64-linux-gnu)
+    nokogiri (1.18.9-x86_64-linux-gnu)
      racc (~> 1.4)
    oauth (1.1.0)
      oauth-tty (~> 1.0, >= 1.0.1)
@@ -683,7 +676,7 @@ GEM
      activesupport (>= 3.0.0)
    raabro (1.4.0)
    racc (1.8.1)
-    rack (3.2.5)
+    rack (3.2.3)
    rack-attack (6.7.0)
      rack (>= 1.0, < 4)
    rack-contrib (2.5.0)
@@ -742,7 +735,7 @@ GEM
      ffi (~> 1.0)
    redis (5.0.6)
      redis-client (>= 0.9.0)
-    redis-client (0.26.4)
+    redis-client (0.22.2)
      connection_pool
    redis-namespace (1.10.0)
      redis (>= 4)
@@ -831,7 +824,7 @@ GEM
    ruby2ruby (2.5.0)
      ruby_parser (~> 3.1)
      sexp_processor (~> 4.6)
-    ruby_llm (1.9.2)
+    ruby_llm (1.8.2)
      base64
      event_stream_parser (~> 1)
      faraday (>= 1.10.0)
@@ -916,9 +909,6 @@ GEM
      simplecov_json_formatter (~> 0.1)
    simplecov-html (0.13.2)
    simplecov_json_formatter (0.1.4)
-    skooma (0.3.7)
-      json_skooma (~> 0.2.5)
-      zeitwerk (~> 2.6)
    slack-ruby-client (2.7.0)
      faraday (>= 2.0.1)
      faraday-mashify
@@ -942,7 +932,6 @@ GEM
      activesupport (>= 5.2)
      sprockets (>= 3.0.0)
    squasher (0.7.2)
-    ssrf_filter (1.5.0)
    stackprof (0.2.25)
    statsd-ruby (1.5.0)
    stripe (18.0.1)
@@ -979,8 +968,7 @@ GEM
      unicode-emoji (~> 4.0, >= 4.0.4)
    unicode-emoji (4.0.4)
    uniform_notifier (1.17.0)
-    uri (1.1.1)
-    uri-idna (0.3.1)
+    uri (1.0.4)
    uri_template (0.7.0)
    valid_email2 (5.2.6)
      activemodel (>= 3.2)
@@ -1015,7 +1003,7 @@ GEM
    working_hours (1.4.1)
      activesupport (>= 3.2)
      tzinfo
-    zeitwerk (2.7.4)
+    zeitwerk (2.6.17)

 PLATFORMS
  arm64-darwin-20
@@ -1035,7 +1023,7 @@ DEPENDENCIES
  administrate (>= 0.20.1)
  administrate-field-active_storage (>= 1.0.3)
  administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents (>= 0.9.1)
+  ai-agents (>= 0.7.0)
  annotaterb
  attr_extras
  audited (~> 5.4, >= 5.4.1)
@@ -1049,7 +1037,6 @@ DEPENDENCIES
  bullet
  bundle-audit
  byebug
-  cld3 (~> 3.7)
  climate_control
  commonmarker
  csv-safe
@@ -1154,12 +1141,10 @@ DEPENDENCIES
  sidekiq_alive
  simplecov (>= 0.21)
  simplecov_json_formatter
-  skooma
  slack-ruby-client (~> 2.7.0)
  spring
  spring-watcher-listen
  squasher
-  ssrf_filter (~> 1.5)
  stackprof
  stripe (~> 18.0)
  telephone_number
@@ -40,12 +40,8 @@ run:
 	fi

 force_run:
-	@echo "Cleaning up Overmind processes..."
-	@lsof -ti:3036 2>/dev/null | xargs kill -9 2>/dev/null || true
-	@lsof -ti:3000 2>/dev/null | xargs kill -9 2>/dev/null || true
-	@rm -f ./.overmind.sock
-	@rm -f tmp/pids/*.pid
-	@echo "Cleanup complete"
+	rm -f ./.overmind.sock
+	rm -f tmp/pids/*.pid
 	overmind start -f Procfile.dev

 force_run_tunnel:
@@ -1 +1 @@
-4.13.0
+4.10.1
@@ -104,7 +104,7 @@ class ContactIdentifyAction
    # blank identifier or email will throw unique index error
    # TODO: replace reject { |_k, v| v.blank? } with compact_blank when rails is upgraded
    @contact.discard_invalid_attrs if discard_invalid_attrs
-    @contact.save! if @contact.changed?
+    @contact.save!
    enqueue_avatar_job
  end

@@ -1,6 +1,4 @@
 class Email::BaseBuilder
-  include EmailAddressParseable
-
  pattr_initialize [:inbox!]

  private
@@ -41,7 +39,7 @@ class Email::BaseBuilder
  end

  def business_name
-    inbox.sanitized_business_name
+    inbox.business_name || inbox.sanitized_name
  end

  def account_support_email
@@ -49,4 +47,8 @@ class Email::BaseBuilder
    # can save it in the format "Name <email@domain.com>"
    parse_email(account.support_email)
  end
+
+  def parse_email(email_string)
+    Mail::Address.new(email_string).address
+  end
 end
@@ -105,19 +105,15 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
  end

  def message_params
-    content_attributes = {
-      in_reply_to_external_id: response.in_reply_to_external_id
-    }
-    content_attributes[:external_echo] = true if @outgoing_echo
-
    {
      account_id: conversation.account_id,
      inbox_id: conversation.inbox_id,
      message_type: @message_type,
-      status: @outgoing_echo ? :delivered : :sent,
      content: response.content,
      source_id: response.identifier,
-      content_attributes: content_attributes,
+      content_attributes: {
+        in_reply_to_external_id: response.in_reply_to_external_id
+      },
      sender: @outgoing_echo ? nil : @contact_inbox.contact
    }
  end
@@ -112,25 +112,6 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
    return if story_reply_attributes.blank?

    @message.save_story_info(story_reply_attributes)
-    create_story_reply_attachment(story_reply_attributes['url'])
-  end
-
-  def create_story_reply_attachment(story_url)
-    return if story_url.blank?
-
-    attachment = @message.attachments.new(
-      file_type: :ig_story,
-      account_id: @message.account_id,
-      external_url: story_url
-    )
-    attachment.save!
-    begin
-      attach_file(attachment, story_url)
-    rescue Down::Error, StandardError => e
-      Rails.logger.warn "Failed to download Instagram story attachment: #{e.message}"
-    end
-    @message.content_attributes[:image_type] = 'ig_story_reply'
-    @message.save!
  end

  def build_conversation
@@ -158,7 +139,6 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
      account_id: conversation.account_id,
      inbox_id: conversation.inbox_id,
      message_type: message_type,
-      status: @outgoing_echo ? :delivered : :sent,
      source_id: message_identifier,
      content: message_content,
      sender: @outgoing_echo ? nil : contact,
@@ -167,7 +147,6 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
      }
    }

-    params[:content_attributes][:external_echo] = true if @outgoing_echo
    params[:content_attributes][:is_unsupported] = true if message_is_unsupported?
    params
  end
@@ -2,17 +2,12 @@ class Messages::Messenger::MessageBuilder
  include ::FileTypeHelper

  def process_attachment(attachment)
-    # This check handles very rare case if there are multiple files to attach with only one unsupported file
+    # This check handles very rare case if there are multiple files to attach with only one usupported file
    return if unsupported_file_type?(attachment['type'])

-    params = attachment_params(attachment)
-    attachment_obj = @message.attachments.new(params.except(:remote_file_url))
+    attachment_obj = @message.attachments.new(attachment_params(attachment).except(:remote_file_url))
    attachment_obj.save!
-    if facebook_reel?(attachment)
-      update_facebook_reel_content(attachment)
-    elsif params[:remote_file_url]
-      attach_file(attachment_obj, params[:remote_file_url])
-    end
+    attach_file(attachment_obj, attachment_params(attachment)[:remote_file_url]) if attachment_params(attachment)[:remote_file_url]
    fetch_story_link(attachment_obj) if attachment_obj.file_type == 'story_mention'
    fetch_ig_story_link(attachment_obj) if attachment_obj.file_type == 'ig_story'
    fetch_ig_post_link(attachment_obj) if attachment_obj.file_type == 'ig_post'
@@ -31,7 +26,7 @@ class Messages::Messenger::MessageBuilder
  end

  def attachment_params(attachment)
-    file_type = normalize_file_type(attachment['type'])
+    file_type = attachment['type'].to_sym
    params = { file_type: file_type, account_id: @message.account_id }

    if [:image, :file, :audio, :video, :share, :story_mention, :ig_reel, :ig_post, :ig_story].include? file_type
@@ -105,28 +100,6 @@ class Messages::Messenger::MessageBuilder

  private

-  # Facebook may send attachment types that don't directly match our file_type enum.
-  # Map known aliases to their canonical enum values.
-  FACEBOOK_FILE_TYPE_MAP = { reel: :ig_reel }.freeze
-
-  def normalize_file_type(type)
-    sym = type.to_sym
-    FACEBOOK_FILE_TYPE_MAP.fetch(sym, sym)
-  end
-
-  # Facebook sends reel URLs as webpage links (facebook.com/reel/...) rather than
-  # direct video URLs. Downloading these yields HTML, not video content.
-  def facebook_reel?(attachment)
-    attachment['type'].to_sym == :reel
-  end
-
-  def update_facebook_reel_content(attachment)
-    url = attachment.dig('payload', 'url')
-    return if url.blank?
-
-    @message.update!(content: url) if @message.content.blank?
-  end
-
  def unsupported_file_type?(attachment_type)
    [:template, :unsupported_type, :ephemeral].include? attachment_type.to_sym
  end
@@ -1,7 +1,6 @@
 class V2::ReportBuilder
  include DateRangeHelper
  include ReportHelper
-
  attr_reader :account, :params

  DEFAULT_GROUP_BY = 'day'.freeze
@@ -11,6 +11,10 @@ class V2::Reports::AgentSummaryBuilder < V2::Reports::BaseSummaryBuilder
  attr_reader :conversations_count, :resolved_count,
              :avg_resolution_time, :avg_first_response_time, :avg_reply_time

+  def fetch_conversations_count
+    account.conversations.where(created_at: range).group('assignee_id').count
+  end
+
  def prepare_report
    account.account_users.map do |account_user|
      build_agent_stats(account_user)
@@ -9,13 +9,37 @@ class V2::Reports::BaseSummaryBuilder
  private

  def load_data
-    results = data_source.summary
+    @conversations_count = fetch_conversations_count
+    load_reporting_events_data
+  end

-    @conversations_count = results.transform_values { |data| data[:conversations_count] }
-    @resolved_count = results.transform_values { |data| data[:resolved_conversations_count] }
-    @avg_resolution_time = results.transform_values { |data| data[:avg_resolution_time] }
-    @avg_first_response_time = results.transform_values { |data| data[:avg_first_response_time] }
-    @avg_reply_time = results.transform_values { |data| data[:avg_reply_time] }
+  def load_reporting_events_data
+    # Extract the column name for indexing (e.g., 'conversations.team_id' -> 'team_id')
+    index_key = group_by_key.to_s.split('.').last
+
+    results = reporting_events
+              .select(
+                "#{group_by_key} as #{index_key}",
+                "COUNT(CASE WHEN name = 'conversation_resolved' THEN 1 END) as resolved_count",
+                "AVG(CASE WHEN name = 'conversation_resolved' THEN #{average_value_key} END) as avg_resolution_time",
+                "AVG(CASE WHEN name = 'first_response' THEN #{average_value_key} END) as avg_first_response_time",
+                "AVG(CASE WHEN name = 'reply_time' THEN #{average_value_key} END) as avg_reply_time"
+              )
+              .group(group_by_key)
+              .index_by { |record| record.public_send(index_key) }
+
+    @resolved_count = results.transform_values(&:resolved_count)
+    @avg_resolution_time = results.transform_values(&:avg_resolution_time)
+    @avg_first_response_time = results.transform_values(&:avg_first_response_time)
+    @avg_reply_time = results.transform_values(&:avg_reply_time)
+  end
+
+  def reporting_events
+    @reporting_events ||= account.reporting_events.where(created_at: range)
+  end
+
+  def fetch_conversations_count
+    # Override this method
  end

  def group_by_key
@@ -26,26 +50,7 @@ class V2::Reports::BaseSummaryBuilder
    # Override this method
  end

-  def data_source
-    @data_source ||= Reports::DataSource.for(
-      account: account,
-      metric: nil,
-      dimension_type: summary_dimension_type,
-      dimension_id: nil,
-      scope: nil,
-      range: range,
-      group_by: 'day',
-      timezone_offset: params[:timezone_offset],
-      business_hours: params[:business_hours]
-    )
-  end
-
-  def summary_dimension_type
-    {
-      'account_id' => 'account',
-      'user_id' => 'agent',
-      'inbox_id' => 'inbox',
-      'conversations.team_id' => 'team'
-    }.fetch(group_by_key.to_s)
+  def average_value_key
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
  end
 end
@@ -3,10 +3,23 @@ class V2::Reports::Conversations::BaseReportBuilder

  private

-  def builder_class(metric)
-    return unless Reports::ReportMetricRegistry.supported?(metric)
+  AVG_METRICS = %w[avg_first_response_time avg_resolution_time reply_time].freeze
+  COUNT_METRICS = %w[
+    conversations_count
+    incoming_messages_count
+    outgoing_messages_count
+    resolutions_count
+    bot_resolutions_count
+    bot_handoffs_count
+  ].freeze

-    V2::Reports::Timeseries::ReportBuilder
+  def builder_class(metric)
+    case metric
+    when *AVG_METRICS
+      V2::Reports::Timeseries::AverageReportBuilder
+    when *COUNT_METRICS
+      V2::Reports::Timeseries::CountReportBuilder
+    end
  end

  def log_invalid_metric
@@ -1,68 +0,0 @@
-class V2::Reports::FirstResponseTimeDistributionBuilder
-  include DateRangeHelper
-
-  attr_reader :account, :params
-
-  def initialize(account:, params:)
-    @account = account
-    @params = params
-  end
-
-  def build
-    build_distribution
-  end
-
-  private
-
-  def build_distribution
-    results = fetch_aggregated_counts
-    map_to_channel_types(results)
-  end
-
-  def fetch_aggregated_counts
-    ReportingEvent
-      .where(account_id: account.id, name: 'first_response')
-      .where(range_condition)
-      .group(:inbox_id)
-      .select(
-        :inbox_id,
-        bucket_case_statements
-      )
-  end
-
-  def bucket_case_statements
-    <<~SQL.squish
-      COUNT(CASE WHEN value < 3600 THEN 1 END) AS bucket_0_1h,
-      COUNT(CASE WHEN value >= 3600 AND value < 14400 THEN 1 END) AS bucket_1_4h,
-      COUNT(CASE WHEN value >= 14400 AND value < 28800 THEN 1 END) AS bucket_4_8h,
-      COUNT(CASE WHEN value >= 28800 AND value < 86400 THEN 1 END) AS bucket_8_24h,
-      COUNT(CASE WHEN value >= 86400 THEN 1 END) AS bucket_24h_plus
-    SQL
-  end
-
-  def range_condition
-    range.present? ? { created_at: range } : {}
-  end
-
-  def inbox_channel_types
-    @inbox_channel_types ||= account.inboxes.pluck(:id, :channel_type).to_h
-  end
-
-  def map_to_channel_types(results)
-    results.each_with_object({}) do |row, hash|
-      channel_type = inbox_channel_types[row.inbox_id]
-      next unless channel_type
-
-      hash[channel_type] ||= empty_buckets
-      hash[channel_type]['0-1h'] += row.bucket_0_1h
-      hash[channel_type]['1-4h'] += row.bucket_1_4h
-      hash[channel_type]['4-8h'] += row.bucket_4_8h
-      hash[channel_type]['8-24h'] += row.bucket_8_24h
-      hash[channel_type]['24h+'] += row.bucket_24h_plus
-    end
-  end
-
-  def empty_buckets
-    { '0-1h' => 0, '1-4h' => 0, '4-8h' => 0, '8-24h' => 0, '24h+' => 0 }
-  end
-end
@@ -1,65 +0,0 @@
-class V2::Reports::InboxLabelMatrixBuilder
-  include DateRangeHelper
-
-  attr_reader :account, :params
-
-  def initialize(account:, params:)
-    @account = account
-    @params = params
-  end
-
-  def build
-    {
-      inboxes: filtered_inboxes.map { |inbox| { id: inbox.id, name: inbox.name } },
-      labels: filtered_labels.map { |label| { id: label.id, title: label.title } },
-      matrix: build_matrix
-    }
-  end
-
-  private
-
-  def filtered_inboxes
-    @filtered_inboxes ||= begin
-      inboxes = account.inboxes
-      inboxes = inboxes.where(id: params[:inbox_ids]) if params[:inbox_ids].present?
-      inboxes.order(:name).to_a
-    end
-  end
-
-  def filtered_labels
-    @filtered_labels ||= begin
-      labels = account.labels
-      labels = labels.where(id: params[:label_ids]) if params[:label_ids].present?
-      labels.order(:title).to_a
-    end
-  end
-
-  def conversation_filter
-    filter = { account_id: account.id }
-    filter[:created_at] = range if range.present?
-    filter[:inbox_id] = params[:inbox_ids] if params[:inbox_ids].present?
-    filter
-  end
-
-  def fetch_grouped_counts
-    label_names = filtered_labels.map(&:title)
-    return {} if label_names.empty?
-
-    ActsAsTaggableOn::Tagging
-      .joins('INNER JOIN conversations ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
-      .where(taggable_type: 'Conversation', context: 'labels', conversations: conversation_filter)
-      .where(tags: { name: label_names })
-      .group('conversations.inbox_id', 'tags.name')
-      .count
-  end
-
-  def build_matrix
-    counts = fetch_grouped_counts
-    filtered_inboxes.map do |inbox|
-      filtered_labels.map do |label|
-        counts[[inbox.id, label.title]] || 0
-      end
-    end
-  end
-end
@@ -11,6 +11,15 @@ class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
  attr_reader :conversations_count, :resolved_count,
              :avg_resolution_time, :avg_first_response_time, :avg_reply_time

+  def load_data
+    @conversations_count = fetch_conversations_count
+    load_reporting_events_data
+  end
+
+  def fetch_conversations_count
+    account.conversations.where(created_at: range).group(group_by_key).count
+  end
+
  def prepare_report
    account.inboxes.map do |inbox|
      build_inbox_stats(inbox)
@@ -31,4 +40,8 @@ class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
  def group_by_key
    :inbox_id
  end
+
+  def average_value_key
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours]) ? :value_in_business_hours : :value
+  end
 end
@@ -1,79 +0,0 @@
-class V2::Reports::OutgoingMessagesCountBuilder
-  include DateRangeHelper
-  attr_reader :account, :params
-
-  def initialize(account, params)
-    @account = account
-    @params = params
-  end
-
-  def build
-    send("build_by_#{params[:group_by]}")
-  end
-
-  private
-
-  def base_messages
-    account.messages.outgoing.unscope(:order).where(created_at: range)
-  end
-
-  def build_by_agent
-    counts = base_messages
-             .where(sender_type: 'User')
-             .where.not(sender_id: nil)
-             .group(:sender_id)
-             .count
-
-    user_names = account.users.where(id: counts.keys).index_by(&:id)
-
-    counts.map do |user_id, count|
-      user = user_names[user_id]
-      { id: user_id, name: user&.name, outgoing_messages_count: count }
-    end
-  end
-
-  def build_by_team
-    counts = base_messages
-             .joins('INNER JOIN conversations ON messages.conversation_id = conversations.id')
-             .where.not(conversations: { team_id: nil })
-             .group('conversations.team_id')
-             .count
-
-    team_names = account.teams.where(id: counts.keys).index_by(&:id)
-
-    counts.map do |team_id, count|
-      team = team_names[team_id]
-      { id: team_id, name: team&.name, outgoing_messages_count: count }
-    end
-  end
-
-  def build_by_inbox
-    counts = base_messages
-             .group(:inbox_id)
-             .count
-
-    inbox_names = account.inboxes.where(id: counts.keys).index_by(&:id)
-
-    counts.map do |inbox_id, count|
-      inbox = inbox_names[inbox_id]
-      { id: inbox_id, name: inbox&.name, outgoing_messages_count: count }
-    end
-  end
-
-  def build_by_label
-    counts = base_messages
-             .joins('INNER JOIN conversations ON messages.conversation_id = conversations.id')
-             .joins("INNER JOIN taggings ON taggings.taggable_id = conversations.id
-                     AND taggings.taggable_type = 'Conversation' AND taggings.context = 'labels'")
-             .joins('INNER JOIN tags ON tags.id = taggings.tag_id')
-             .group('tags.name')
-             .count
-
-    label_ids = account.labels.where(title: counts.keys).index_by(&:title)
-
-    counts.map do |label_name, count|
-      label = label_ids[label_name]
-      { id: label&.id, name: label_name, outgoing_messages_count: count }
-    end
-  end
-end
@@ -6,6 +6,14 @@ class V2::Reports::TeamSummaryBuilder < V2::Reports::BaseSummaryBuilder
  attr_reader :conversations_count, :resolved_count,
              :avg_resolution_time, :avg_first_response_time, :avg_reply_time

+  def fetch_conversations_count
+    account.conversations.where(created_at: range).group(:team_id).count
+  end
+
+  def reporting_events
+    @reporting_events ||= account.reporting_events.where(created_at: range).joins(:conversation)
+  end
+
  def prepare_report
    account.teams.map do |team|
      build_team_stats(team)
@@ -0,0 +1,48 @@
+class V2::Reports::Timeseries::AverageReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
+  def timeseries
+    grouped_average_time = reporting_events.average(average_value_key)
+    grouped_event_count = reporting_events.count
+    grouped_average_time.each_with_object([]) do |element, arr|
+      event_date, average_time = element
+      arr << {
+        value: average_time,
+        timestamp: event_date.in_time_zone(timezone).to_i,
+        count: grouped_event_count[event_date]
+      }
+    end
+  end
+
+  def aggregate_value
+    object_scope.average(average_value_key)
+  end
+
+  private
+
+  def event_name
+    metric_to_event_name = {
+      avg_first_response_time: :first_response,
+      avg_resolution_time: :conversation_resolved,
+      reply_time: :reply_time
+    }
+    metric_to_event_name[params[:metric].to_sym]
+  end
+
+  def object_scope
+    scope.reporting_events.where(name: event_name, created_at: range, account_id: account.id)
+  end
+
+  def reporting_events
+    @grouped_values = object_scope.group_by_period(
+      group_by,
+      :created_at,
+      default_value: 0,
+      range: range,
+      permit: %w[day week month year hour],
+      time_zone: timezone
+    )
+  end
+
+  def average_value_key
+    @average_value_key ||= params[:business_hours].present? ? :value_in_business_hours : :value
+  end
+end
@@ -1,13 +1,12 @@
 class V2::Reports::Timeseries::BaseTimeseriesBuilder
  include TimezoneHelper
  include DateRangeHelper
-
  DEFAULT_GROUP_BY = 'day'.freeze

  pattr_initialize :account, :params

  def scope
-    case dimension_type.to_sym
+    case params[:type].to_sym
    when :account
      account
    when :inbox
@@ -21,20 +20,6 @@ class V2::Reports::Timeseries::BaseTimeseriesBuilder
    end
  end

-  def data_source
-    @data_source ||= Reports::DataSource.for(
-      account: account,
-      metric: params[:metric],
-      dimension_type: dimension_type,
-      dimension_id: params[:id],
-      scope: scope,
-      range: range,
-      group_by: group_by,
-      timezone_offset: params[:timezone_offset],
-      business_hours: params[:business_hours]
-    )
-  end
-
  def inbox
    @inbox ||= account.inboxes.find(params[:id])
  end
@@ -58,10 +43,4 @@ class V2::Reports::Timeseries::BaseTimeseriesBuilder
  def timezone
    @timezone ||= timezone_name_from_offset(params[:timezone_offset])
  end
-
-  private
-
-  def dimension_type
-    (params[:type].presence || 'account').to_s
-  end
 end
@@ -0,0 +1,78 @@
+class V2::Reports::Timeseries::CountReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
+  def timeseries
+    grouped_count.each_with_object([]) do |element, arr|
+      event_date, event_count = element
+
+      # The `event_date` is in Date format (without time), such as "Wed, 15 May 2024".
+      # We need a timestamp for the start of the day. However, we can't use `event_date.to_time.to_i`
+      # because it converts the date to 12:00 AM server timezone.
+      # The desired output should be 12:00 AM in the specified timezone.
+      arr << { value: event_count, timestamp: event_date.in_time_zone(timezone).to_i }
+    end
+  end
+
+  def aggregate_value
+    object_scope.count
+  end
+
+  private
+
+  def metric
+    @metric ||= params[:metric]
+  end
+
+  def object_scope
+    send("scope_for_#{metric}")
+  end
+
+  def scope_for_conversations_count
+    scope.conversations.where(account_id: account.id, created_at: range)
+  end
+
+  def scope_for_incoming_messages_count
+    scope.messages.where(account_id: account.id, created_at: range).incoming.unscope(:order)
+  end
+
+  def scope_for_outgoing_messages_count
+    scope.messages.where(account_id: account.id, created_at: range).outgoing.unscope(:order)
+  end
+
+  def scope_for_resolutions_count
+    scope.reporting_events.where(
+      name: :conversation_resolved,
+      account_id: account.id,
+      created_at: range
+    )
+  end
+
+  def scope_for_bot_resolutions_count
+    scope.reporting_events.where(
+      name: :conversation_bot_resolved,
+      account_id: account.id,
+      created_at: range
+    )
+  end
+
+  def scope_for_bot_handoffs_count
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
+      name: :conversation_bot_handoff,
+      account_id: account.id,
+      created_at: range
+    ).distinct
+  end
+
+  def grouped_count
+    # IMPORTANT: time_zone parameter affects both data grouping AND output timestamps
+    # It converts timestamps to the target timezone before grouping, which means
+    # the same event can fall into different day buckets depending on timezone
+    # Example: 2024-01-15 00:00 UTC becomes 2024-01-14 16:00 PST (falls on different day)
+    @grouped_values = object_scope.group_by_period(
+      group_by,
+      :created_at,
+      default_value: 0,
+      range: range,
+      permit: %w[day week month year hour],
+      time_zone: timezone
+    ).count
+  end
+end
@@ -1,9 +0,0 @@
-class V2::Reports::Timeseries::ReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
-  def timeseries
-    data_source.timeseries
-  end
-
-  def aggregate_value
-    data_source.aggregate
-  end
-end
@@ -34,10 +34,6 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
    @agent_bot.reload
  end

-  def reset_secret
-    @agent_bot.reset_secret!
-  end
-
  private

  def agent_bot
@@ -40,7 +40,7 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
  end

  def reorder
-    Article.update_positions(portal: @portal, positions_hash: params[:positions_hash])
+    Article.update_positions(params[:positions_hash])
    head :ok
  end

@@ -1,7 +1,7 @@
 class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseController
  before_action :portal
  before_action :check_authorization
-  before_action :fetch_category, except: [:index, :create, :reorder]
+  before_action :fetch_category, except: [:index, :create]
  before_action :set_current_page, only: [:index]

  def index
@@ -32,11 +32,6 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
    head :ok
  end

-  def reorder
-    Category.update_positions(portal: @portal, positions_hash: params[:positions_hash])
-    head :ok
-  end
-
  private

  def fetch_category
@@ -44,7 +39,7 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
  end

  def portal
-    @portal ||= Current.account.portals.find_by!(slug: params[:portal_id])
+    @portal ||= Current.account.portals.find_by(slug: params[:portal_id])
  end

  def related_categories_records
@@ -1,55 +0,0 @@
-module Api::V1::Accounts::Concerns::WhatsappHealthManagement
-  extend ActiveSupport::Concern
-
-  included do
-    skip_before_action :check_authorization, only: [:health, :register_webhook]
-    before_action :check_admin_authorization?, only: [:register_webhook]
-    before_action :validate_whatsapp_cloud_channel, only: [:health, :register_webhook]
-  end
-
-  def sync_templates
-    return render status: :unprocessable_entity, json: { error: 'Template sync is only available for WhatsApp channels' } unless whatsapp_channel?
-
-    trigger_template_sync
-    render status: :ok, json: { message: 'Template sync initiated successfully' }
-  rescue StandardError => e
-    render status: :internal_server_error, json: { error: e.message }
-  end
-
-  def health
-    health_data = Whatsapp::HealthService.new(@inbox.channel).fetch_health_status
-    render json: health_data
-  rescue StandardError => e
-    Rails.logger.error "[INBOX HEALTH] Error fetching health data: #{e.message}"
-    render json: { error: e.message }, status: :unprocessable_entity
-  end
-
-  def register_webhook
-    Whatsapp::WebhookSetupService.new(@inbox.channel).register_callback
-
-    render json: { message: 'Webhook registered successfully' }, status: :ok
-  rescue StandardError => e
-    Rails.logger.error "[INBOX WEBHOOK] Webhook registration failed: #{e.message}"
-    render json: { error: e.message }, status: :unprocessable_entity
-  end
-
-  private
-
-  def validate_whatsapp_cloud_channel
-    return if @inbox.channel.is_a?(Channel::Whatsapp) && @inbox.channel.provider == 'whatsapp_cloud'
-
-    render json: { error: 'Health data only available for WhatsApp Cloud API channels' }, status: :bad_request
-  end
-
-  def whatsapp_channel?
-    @inbox.whatsapp? || (@inbox.twilio? && @inbox.channel.whatsapp?)
-  end
-
-  def trigger_template_sync
-    if @inbox.whatsapp?
-      Channels::Whatsapp::TemplatesSyncJob.perform_later(@inbox.channel)
-    elsif @inbox.twilio? && @inbox.channel.whatsapp?
-      Channels::Twilio::TemplatesSyncJob.perform_later(@inbox.channel)
-    end
-  end
-end
@@ -24,11 +24,13 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
  def search
    render json: { error: 'Specify search string with parameter q' }, status: :unprocessable_entity if params[:q].blank? && return

-    contacts = Current.account.contacts.where(
-      'name ILIKE :search OR email ILIKE :search OR phone_number ILIKE :search OR contacts.identifier LIKE :search',
+    contacts = resolved_contacts.where(
+      'name ILIKE :search OR email ILIKE :search OR phone_number ILIKE :search OR contacts.identifier LIKE :search
+        OR contacts.additional_attributes->>\'company_name\' ILIKE :search',
      search: "%#{params[:q].strip}%"
    )
-    @contacts = fetch_contacts_with_has_more(contacts)
+    @contacts = fetch_contacts(contacts)
+    @contacts_count = @contacts.total_count
  end

  def import
@@ -141,24 +143,6 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
      .per(RESULTS_PER_PAGE)
  end

-  def fetch_contacts_with_has_more(contacts)
-    includes_hash = { avatar_attachment: [:blob] }
-    includes_hash[:contact_inboxes] = { inbox: :channel } if @include_contact_inboxes
-
-    # Calculate offset manually to fetch one extra record for has_more check
-    offset = (@current_page.to_i - 1) * RESULTS_PER_PAGE
-    results = filtrate(contacts)
-              .includes(includes_hash)
-              .offset(offset)
-              .limit(RESULTS_PER_PAGE + 1)
-              .to_a
-
-    @has_more = results.size > RESULTS_PER_PAGE
-    results = results.first(RESULTS_PER_PAGE) if @has_more
-    @contacts_count = results.size
-    results
-  end
-
  def build_contact_inbox
    return if params[:inbox_id].blank?

@@ -201,9 +185,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
  end

  def fetch_contact
-    contact_scope = Current.account.contacts
-    contact_scope = contact_scope.includes(contact_inboxes: [:inbox]) if @include_contact_inboxes
-    @contact = contact_scope.find(params[:id])
+    @contact = Current.account.contacts.includes(contact_inboxes: [:inbox]).find(params[:id])
  end

  def process_avatar_from_url
@@ -15,7 +15,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def meta
-    result = conversation_finder.perform_meta_only
+    result = conversation_finder.perform
    @conversations_count = result[:count]
  end

@@ -70,11 +70,8 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro

  def transcript
    render json: { error: 'email param missing' }, status: :unprocessable_entity and return if params[:email].blank?
-    return render_payment_required('Email transcript is not available on your plan') unless @conversation.account.email_transcript_enabled?
-    return head :too_many_requests unless @conversation.account.within_email_rate_limit?

    ConversationReplyMailer.with(account: @conversation.account).conversation_transcript(@conversation, params[:email])&.deliver_later
-    @conversation.account.increment_email_sent_count
    head :ok
  end

@@ -107,23 +104,12 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def toggle_typing_status
-    typing_status_manager = ::Conversations::TypingStatusManager.new(@conversation, Current.user, params)
+    typing_status_manager = ::Conversations::TypingStatusManager.new(@conversation, current_user, params)
    typing_status_manager.toggle_typing_status
    head :ok
  end

  def update_last_seen
-    # High-traffic accounts generate excessive DB writes when agents frequently switch between conversations.
-    # Throttle last_seen updates to once per hour when there are no unread messages to reduce DB load.
-    # Always update immediately if there are unread messages to maintain accurate read/unread state.
-    # Visiting a conversation should clear any unread inbox notifications for this conversation.
-    Notification::MarkConversationReadService.new(user: Current.user, account: Current.account, conversation: @conversation).perform
-    return update_last_seen_on_conversation(DateTime.now.utc, true) if assignee? && @conversation.assignee_unread_messages.any?
-    return update_last_seen_on_conversation(DateTime.now.utc, false) if !assignee? && @conversation.unread_messages.any?
-
-    # No unread messages - apply throttling to limit DB writes
-    return unless should_update_last_seen?
-
    update_last_seen_on_conversation(DateTime.now.utc, assignee?)
  end

@@ -156,25 +142,12 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def update_last_seen_on_conversation(last_seen_at, update_assignee)
-    updates = { agent_last_seen_at: last_seen_at }
-    updates[:assignee_last_seen_at] = last_seen_at if update_assignee.present?
-
    # rubocop:disable Rails/SkipsModelValidations
-    @conversation.update_columns(updates)
+    @conversation.update_column(:agent_last_seen_at, last_seen_at)
+    @conversation.update_column(:assignee_last_seen_at, last_seen_at) if update_assignee.present?
    # rubocop:enable Rails/SkipsModelValidations
  end

-  def should_update_last_seen?
-    # Update if at least one relevant timestamp is older than 1 hour or not set
-    # This prevents redundant DB writes when agents repeatedly view the same conversation
-    agent_needs_update = @conversation.agent_last_seen_at.blank? || @conversation.agent_last_seen_at < 1.hour.ago
-    return agent_needs_update unless assignee?
-
-    # For assignees, check both timestamps - update if either is old
-    assignee_needs_update = @conversation.assignee_last_seen_at.blank? || @conversation.assignee_last_seen_at < 1.hour.ago
-    agent_needs_update || assignee_needs_update
-  end
-
  def set_conversation_status
    @conversation.status = params[:status]
    @conversation.snoozed_until = parse_date_time(params[:snoozed_until].to_s) if params[:snoozed_until]
@@ -1,7 +1,6 @@
 class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseController
  before_action :fetch_inbox
  before_action :validate_whatsapp_channel
-  before_action :validate_captain_enabled, only: [:analyze]

  def show
    service = CsatTemplateManagementService.new(@inbox)
@@ -25,23 +24,6 @@ class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseC
    render json: { error: 'Template parameters are required' }, status: :unprocessable_entity
  end

-  def analyze
-    template_params = extract_template_params
-    return render_missing_message_error if template_params[:message].blank?
-
-    result = CsatTemplateUtilityAnalysisService.new(
-      account: Current.account,
-      inbox: @inbox,
-      message: template_params[:message],
-      button_text: template_params[:button_text],
-      language: template_params[:language]
-    ).perform
-
-    render json: result
-  rescue ActionController::ParameterMissing
-    render json: { error: 'Template parameters are required' }, status: :unprocessable_entity
-  end
-
  private

  def fetch_inbox
@@ -64,12 +46,6 @@ class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseC
    render json: { error: 'Message is required' }, status: :unprocessable_entity
  end

-  def validate_captain_enabled
-    return if Current.account.feature_enabled?('captain_integration')
-
-    render json: { error: 'Captain is required for template analysis' }, status: :forbidden
-  end
-
  def render_template_creation_result(result)
    if result[:success]
      render_successful_template_creation(result)
@@ -4,9 +4,8 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  before_action :fetch_agent_bot, only: [:set_agent_bot]
  before_action :validate_limit, only: [:create]
  # we are already handling the authorization in fetch inbox
-  before_action :check_authorization, except: [:show]
-
-  include Api::V1::Accounts::Concerns::WhatsappHealthManagement
+  before_action :check_authorization, except: [:show, :health]
+  before_action :validate_whatsapp_cloud_channel, only: [:health]

  def index
    @inboxes = policy_scope(Current.account.inboxes.order_by_name.includes(:channel, { avatar_attachment: [:blob] }))
@@ -66,17 +65,28 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
    head :ok
  end

-  def reset_secret
-    return head :not_found unless @inbox.api?
-
-    @inbox.channel.reset_secret!
-  end
-
  def destroy
    ::DeleteObjectJob.perform_later(@inbox, Current.user, request.ip) if @inbox.present?
    render status: :ok, json: { message: I18n.t('messages.inbox_deletetion_response') }
  end

+  def sync_templates
+    return render status: :unprocessable_entity, json: { error: 'Template sync is only available for WhatsApp channels' } unless whatsapp_channel?
+
+    trigger_template_sync
+    render status: :ok, json: { message: 'Template sync initiated successfully' }
+  rescue StandardError => e
+    render status: :internal_server_error, json: { error: e.message }
+  end
+
+  def health
+    health_data = Whatsapp::HealthService.new(@inbox.channel).fetch_health_status
+    render json: health_data
+  rescue StandardError => e
+    Rails.logger.error "[INBOX HEALTH] Error fetching health data: #{e.message}"
+    render json: { error: e.message }, status: :unprocessable_entity
+  end
+
  private

  def fetch_inbox
@@ -88,6 +98,12 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
    @agent_bot = AgentBot.find(params[:agent_bot]) if params[:agent_bot]
  end

+  def validate_whatsapp_cloud_channel
+    return if @inbox.channel.is_a?(Channel::Whatsapp) && @inbox.channel.provider == 'whatsapp_cloud'
+
+    render json: { error: 'Health data only available for WhatsApp Cloud API channels' }, status: :bad_request
+  end
+
  def create_channel
    return unless allowed_channel_types.include?(permitted_params[:channel][:type])

@@ -184,6 +200,18 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  def get_channel_attributes(channel_type)
    channel_type.constantize.const_defined?(:EDITABLE_ATTRS) ? channel_type.constantize::EDITABLE_ATTRS.presence : []
  end
+
+  def whatsapp_channel?
+    @inbox.whatsapp? || (@inbox.twilio? && @inbox.channel.whatsapp?)
+  end
+
+  def trigger_template_sync
+    if @inbox.whatsapp?
+      Channels::Whatsapp::TemplatesSyncJob.perform_later(@inbox.channel)
+    elsif @inbox.twilio? && @inbox.channel.whatsapp?
+      Channels::Twilio::TemplatesSyncJob.perform_later(@inbox.channel)
+    end
+  end
 end

 Api::V1::Accounts::InboxesController.prepend_mod_with('Api::V1::Accounts::InboxesController')
@@ -126,7 +126,7 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
    return unless @hook&.access_token

    begin
-      linear_client = Linear.new(@hook.access_token, refresh_token: @hook.settings&.[]('refresh_token'))
+      linear_client = Linear.new(@hook.access_token)
      linear_client.revoke_token
    rescue StandardError => e
      Rails.logger.error "Failed to revoke Linear token: #{e.message}"
@@ -79,7 +79,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
  def portal_params
    params.require(:portal).permit(
      :id, :color, :custom_domain, :header_text, :homepage_link,
-      :name, :page_title, :slug, :archived, { config: [:default_locale, { allowed_locales: [] }, { draft_locales: [] }] }
+      :name, :page_title, :slug, :archived, { config: [:default_locale, { allowed_locales: [] }] }
    )
  end

@@ -5,7 +5,7 @@ class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
             elsif params[:external_url].present?
               create_from_url
             else
-               render_error(I18n.t('errors.upload.missing_input'), :unprocessable_entity)
+               render_error('No file or URL provided', :unprocessable_entity)
             end

    render_success(result) if result.is_a?(ActiveStorage::Blob)
@@ -19,21 +19,35 @@ class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
  end

  def create_from_url
-    SafeFetch.fetch(params[:external_url].to_s) do |result|
-      create_and_save_blob(result.tempfile, result.filename, result.content_type)
+    uri = parse_uri(params[:external_url])
+    return if performed?
+
+    fetch_and_process_file_from_uri(uri)
+  end
+
+  def parse_uri(url)
+    uri = URI.parse(url)
+    validate_uri(uri)
+    uri
+  rescue URI::InvalidURIError, SocketError
+    render_error('Invalid URL provided', :unprocessable_entity)
+    nil
+  end
+
+  def validate_uri(uri)
+    raise URI::InvalidURIError unless uri.is_a?(URI::HTTP) || uri.is_a?(URI::HTTPS)
+  end
+
+  def fetch_and_process_file_from_uri(uri)
+    uri.open do |file|
+      create_and_save_blob(file, File.basename(uri.path), file.content_type)
    end
-  rescue SafeFetch::HttpError => e
-    render_error(I18n.t('errors.upload.fetch_failed_with_message', message: e.message), :unprocessable_entity)
-  rescue SafeFetch::FetchError
-    render_error(I18n.t('errors.upload.fetch_failed'), :unprocessable_entity)
-  rescue SafeFetch::FileTooLargeError
-    render_error(I18n.t('errors.upload.file_too_large'), :unprocessable_entity)
-  rescue SafeFetch::UnsupportedContentTypeError
-    render_error(I18n.t('errors.upload.unsupported_content_type'), :unprocessable_entity)
-  rescue SafeFetch::Error
-    render_error(I18n.t('errors.upload.invalid_url'), :unprocessable_entity)
+  rescue OpenURI::HTTPError => e
+    render_error("Failed to fetch file from URL: #{e.message}", :unprocessable_entity)
+  rescue SocketError
+    render_error('Invalid URL provided', :unprocessable_entity)
  rescue StandardError
-    render_error(I18n.t('errors.upload.unexpected'), :internal_server_error)
+    render_error('An unexpected error occurred', :internal_server_error)
  end

  def create_and_save_blob(io, filename, content_type)
@@ -30,20 +30,9 @@ class Api::V1::AccountsController < Api::BaseController
      locale: account_params[:locale],
      user: current_user
    ).perform
-    enqueue_branding_enrichment
    if @user
-      # Authenticated users (dashboard "add account") and api_only signups
-      # need the full response with account_id. API-only deployments have no
-      # frontend to handle the email confirmation flow, so they need auth
-      # tokens to proceed.
-      # Unauthenticated web signup returns only the email — no session is
-      # created until the user confirms via the email link.
-      if current_user || api_only_signup?
-        send_auth_headers(@user)
-        render 'api/v1/accounts/create', format: :json, locals: { resource: @user }
-      else
-        render json: { email: @user.email }
-      end
+      send_auth_headers(@user)
+      render 'api/v1/accounts/create', format: :json, locals: { resource: @user }
    else
      render_error_response(CustomExceptions::Account::SignupFailed.new({}))
    end
@@ -70,16 +59,6 @@ class Api::V1::AccountsController < Api::BaseController

  private

-  def enqueue_branding_enrichment
-    return if account_params[:email].blank?
-
-    Account::BrandingEnrichmentJob.perform_later(@account.id, account_params[:email])
-    Redis::Alfred.set(format(Redis::Alfred::ACCOUNT_ONBOARDING_ENRICHMENT, account_id: @account.id), '1', ex: 30)
-  rescue StandardError => e
-    # Enrichment is optional — never let queue/Redis failures abort signup
-    ChatwootExceptionTracker.new(e).capture_exception
-  end
-
  def ensure_account_name
    # ensure that account_name and user_full_name is present
    # this is becuase the account builder and the models validations are not triggered
@@ -113,24 +92,12 @@ class Api::V1::AccountsController < Api::BaseController
  end

  def settings_params
-    params.permit(*permitted_settings_attributes)
-  end
-
-  def permitted_settings_attributes
-    [:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label]
+    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label,
+                  conversation_required_attributes: [])
  end

  def check_signup_enabled
-    raise ActionController::RoutingError, 'Not Found' unless GlobalConfigService.account_signup_enabled?
-  end
-
-  def api_only_signup?
-    # CW_API_ONLY_SERVER is the canonical flag for API-only deployments.
-    # ENABLE_ACCOUNT_SIGNUP='api_only' is a legacy sentinel for the same purpose.
-    # Read ENABLE_ACCOUNT_SIGNUP raw from InstallationConfig because GlobalConfig.get
-    # typecasts it to boolean, coercing 'api_only' to true.
-    ActiveModel::Type::Boolean.new.cast(ENV.fetch('CW_API_ONLY_SERVER', false)) ||
-      InstallationConfig.find_by(name: 'ENABLE_ACCOUNT_SIGNUP')&.value.to_s == 'api_only'
+    raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
  end

  def validate_captcha
@@ -145,5 +112,3 @@ class Api::V1::AccountsController < Api::BaseController
    }
  end
 end
-
-Api::V1::AccountsController.prepend_mod_with('Api::V1::AccountsSettings')
@@ -19,7 +19,7 @@ class Api::V1::Widget::ContactsController < Api::V1::Widget::BaseController
      contact = @contact
    end

-    @contact_inbox.update(hmac_verified: true) if should_verify_hmac?
+    @contact_inbox.update(hmac_verified: true) if should_verify_hmac? && valid_hmac?

    identify_contact(contact)
  end
@@ -35,11 +35,12 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
  end

  def transcript
-    return head :too_many_requests if conversation.blank?
-    return head :payment_required unless conversation.account.email_transcript_enabled?
-    return head :too_many_requests unless conversation.account.within_email_rate_limit?
-
-    send_transcript_email
+    if conversation.present? && conversation.contact.present? && conversation.contact.email.present?
+      ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
+        conversation,
+        conversation.contact.email
+      )&.deliver_later
+    end
    head :ok
  end

@@ -76,16 +77,6 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController

  private

-  def send_transcript_email
-    return if conversation.contact&.email.blank?
-
-    ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
-      conversation,
-      conversation.contact.email
-    )&.deliver_later
-    conversation.account.increment_email_sent_count
-  end
-
  def trigger_typing_event(event)
    Rails.configuration.dispatcher.dispatch(event, Time.zone.now, conversation: conversation, user: @contact)
  end
@@ -43,15 +43,7 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController
  end

  def set_conversation
-    return unless conversation.nil?
-
-    @conversation = create_conversation
-    apply_labels if permitted_params[:labels].present?
-  end
-
-  def apply_labels
-    valid_labels = inbox.account.labels.where(title: permitted_params[:labels]).pluck(:title)
-    @conversation.update_labels(valid_labels) if valid_labels.present?
+    @conversation = create_conversation if conversation.nil?
  end

  def message_finder_params
@@ -72,14 +64,7 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController

  def permitted_params
    # timestamp parameter is used in create conversation method
-    # custom_attributes and labels are applied when a new conversation is created alongside the first message
-    params.permit(
-      :id, :before, :after, :website_token,
-      contact: [:name, :email],
-      message: [:content, :referer_url, :timestamp, :echo_id, :reply_to],
-      custom_attributes: {},
-      labels: []
-    )
+    params.permit(:id, :before, :after, :website_token, contact: [:name, :email], message: [:content, :referer_url, :timestamp, :echo_id, :reply_to])
  end

  def set_message
@@ -62,31 +62,6 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
    render json: bot_metrics
  end

-  def inbox_label_matrix
-    builder = V2::Reports::InboxLabelMatrixBuilder.new(
-      account: Current.account,
-      params: inbox_label_matrix_params
-    )
-    render json: builder.build
-  end
-
-  def first_response_time_distribution
-    builder = V2::Reports::FirstResponseTimeDistributionBuilder.new(
-      account: Current.account,
-      params: first_response_time_distribution_params
-    )
-    render json: builder.build
-  end
-
-  OUTGOING_MESSAGES_ALLOWED_GROUP_BY = %w[agent team inbox label].freeze
-
-  def outgoing_messages_count
-    return head :unprocessable_entity unless OUTGOING_MESSAGES_ALLOWED_GROUP_BY.include?(params[:group_by])
-
-    builder = V2::Reports::OutgoingMessagesCountBuilder.new(Current.account, outgoing_messages_count_params)
-    render json: builder.build
-  end
-
  private

  def generate_csv(filename, template)
@@ -164,28 +139,4 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
  def conversation_metrics
    V2::ReportBuilder.new(Current.account, conversation_params).conversation_metrics
  end
-
-  def inbox_label_matrix_params
-    {
-      since: params[:since],
-      until: params[:until],
-      inbox_ids: params[:inbox_ids],
-      label_ids: params[:label_ids]
-    }
-  end
-
-  def first_response_time_distribution_params
-    {
-      since: params[:since],
-      until: params[:until]
-    }
-  end
-
-  def outgoing_messages_count_params
-    {
-      group_by: params[:group_by],
-      since: params[:since],
-      until: params[:until]
-    }
-  end
 end
@@ -3,15 +3,15 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label, :channel]

  def agent
-    render_report_with(V2::Reports::AgentSummaryBuilder, type: :agent)
+    render_report_with(V2::Reports::AgentSummaryBuilder)
  end

  def team
-    render_report_with(V2::Reports::TeamSummaryBuilder, type: :team)
+    render_report_with(V2::Reports::TeamSummaryBuilder)
  end

  def inbox
-    render_report_with(V2::Reports::InboxSummaryBuilder, type: :inbox)
+    render_report_with(V2::Reports::InboxSummaryBuilder)
  end

  def label
@@ -38,9 +38,8 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
    }
  end

-  def render_report_with(builder_class, type: nil)
-    builder_params = type.present? ? @builder_params.merge(type: type) : @builder_params
-    builder = builder_class.new(account: Current.account, params: builder_params)
+  def render_report_with(builder_class)
+    builder = builder_class.new(account: Current.account, params: @builder_params)
    render json: builder.build
  end

@@ -58,7 +58,7 @@ class Api::V2::AccountsController < Api::BaseController
  end

  def check_signup_enabled
-    raise ActionController::RoutingError, 'Not Found' unless GlobalConfigService.account_signup_enabled?
+    raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
  end

  def validate_captcha
@@ -1,18 +0,0 @@
-# Unauthenticated endpoint for resending confirmation emails during signup.
-# This is a standalone controller (not on DeviseOverrides::ConfirmationsController)
-# because OmniAuth middleware intercepts all POST /auth/* routes as provider
-# callbacks, and Devise controller filters cause 307 redirects for custom actions.
-# Inherits from ActionController::API to avoid both issues entirely.
-# Rate-limited by Rack::Attack (IP + email) and gated by hCaptcha.
-class Auth::ResendConfirmationsController < ActionController::API
-  def create
-    return head(:ok) unless ChatwootCaptcha.new(params[:h_captcha_client_response]).valid?
-
-    email = params[:email]
-    return head(:ok) unless email.is_a?(String)
-
-    user = User.from_email(email.strip.downcase)
-    user&.send_confirmation_instructions unless user&.confirmed?
-    head :ok
-  end
-end
@@ -1,6 +1,6 @@
 module AccessTokenAuthHelper
  BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[toggle_status toggle_typing_status toggle_priority create update custom_attributes],
+    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update custom_attributes],
    'api/v1/accounts/conversations/messages' => ['create'],
    'api/v1/accounts/conversations/assignments' => ['create']
  }.freeze
@@ -28,7 +28,7 @@ module AccessTokenAuthHelper

  def validate_bot_access_token!
    return if Current.user.is_a?(User)
-    return if @resource.is_a?(AgentBot) && agent_bot_accessible?
+    return if agent_bot_accessible?

    render_unauthorized('Access to this endpoint is not authorized for bots')
  end
@@ -1,90 +0,0 @@
-module TwilioSignatureVerifyConcern
-  extend ActiveSupport::Concern
-
-  included do
-    before_action :verify_twilio_signature!
-  end
-
-  private
-
-  def verify_twilio_signature!
-    channel = find_twilio_channel
-    return log_and_reject_missing_channel if channel.blank?
-    return if channel.api_key_sid.present? && log_api_key_skip(channel)
-
-    head :forbidden unless valid_signature?(channel)
-  end
-
-  def log_and_reject_missing_channel
-    Rails.logger.warn(
-      '[TWILIO] Channel not found for webhook ' \
-      "account_sid=#{params[:AccountSid]} messaging_service_sid=#{params[:MessagingServiceSid]} " \
-      "to=#{params[:To]} from=#{params[:From]}"
-    )
-    head :forbidden
-  end
-
-  def log_api_key_skip(channel)
-    Rails.logger.warn(
-      '[TWILIO] Signature validation skipped: channel uses API key authentication. ' \
-      "account_sid=#{params[:AccountSid]} channel_id=#{channel.id}"
-    )
-  end
-
-  def valid_signature?(channel)
-    signature = request.headers['X-Twilio-Signature']
-    if signature.blank?
-      Rails.logger.warn("[TWILIO] Missing X-Twilio-Signature header account_sid=#{params[:AccountSid]}")
-      return false
-    end
-
-    validator = Twilio::Security::RequestValidator.new(channel.auth_token)
-    request_url = reconstruct_url
-    return true if validator.validate(request_url, request.request_parameters, signature)
-
-    Rails.logger.warn(
-      '[TWILIO] Signature validation failed ' \
-      "account_sid=#{params[:AccountSid]} channel_id=#{channel.id} url=#{request_url} ip=#{request.remote_ip}"
-    )
-    false
-  end
-
-  def find_twilio_channel
-    if params[:MessagingServiceSid].present?
-      channel = ::Channel::TwilioSms.find_by(messaging_service_sid: params[:MessagingServiceSid])
-      if channel.present?
-        return channel if params[:AccountSid].blank? || channel.account_sid == params[:AccountSid]
-
-        return nil
-      end
-    end
-    return if params[:AccountSid].blank?
-
-    find_channel_by_phone_number
-  end
-
-  def find_channel_by_phone_number
-    channel_lookup_phone_numbers.each do |phone|
-      channel = ::Channel::TwilioSms.find_by(account_sid: params[:AccountSid], phone_number: phone)
-      return channel if channel
-    end
-    nil
-  end
-
-  def channel_lookup_phone_numbers
-    [params[:To], params[:From]].compact_blank
-  end
-
-  def reconstruct_url
-    url = request.original_url
-    url = url.sub('http://', 'https://') if url.start_with?('http://') && https_request?
-    url
-  end
-
-  def https_request?
-    return true if request.ssl?
-
-    forwarded_proto = request.headers['X-Forwarded-Proto'].to_s.split(',').map(&:strip).find(&:present?)
-    forwarded_proto&.casecmp?('https')
-  end
-end
@@ -10,12 +10,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
  private

  def sign_in_user
-    # Capture before skip_confirmation! sets confirmed_at, which would
-    # make oauth_user_needs_password_reset? return false and skip the
-    # password reset for persisted unconfirmed users.
-    needs_password_reset = oauth_user_needs_password_reset?
    @resource.skip_confirmation! if confirmable_enabled?
-    set_random_password_if_oauth_user if needs_password_reset

    # once the resource is found and verified
    # we can just send them to the login page again with the SSO params
@@ -25,10 +20,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
  end

  def sign_in_user_on_mobile
-    # See comment in sign_in_user for why this is captured before skip_confirmation!
-    needs_password_reset = oauth_user_needs_password_reset?
    @resource.skip_confirmation! if confirmable_enabled?
-    set_random_password_if_oauth_user if needs_password_reset

    # once the resource is found and verified
    # we can just send them to the login page again with the SSO params
@@ -45,7 +37,6 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
    return redirect_to login_page_url(error: 'business-account-only') unless validate_signup_email_is_business_domain?

    create_account_for_user
-    set_random_password_if_oauth_user
    token = @resource.send(:set_reset_password_token)
    frontend_url = ENV.fetch('FRONTEND_URL', nil)
    redirect_to "#{frontend_url}/app/auth/password/edit?config=default&reset_password_token=#{token}"
@@ -60,7 +51,8 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
  end

  def account_signup_allowed?
-    GlobalConfigService.account_signup_enabled?
+    # set it to true by default, this is the behaviour across the app
+    GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') != 'false'
  end

  def resource_class(_mapping = nil)
@@ -90,15 +82,6 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
    Avatar::AvatarFromUrlJob.perform_later(@resource, auth_hash['info']['image'])
  end

-  def oauth_user_needs_password_reset?
-    @resource.present? && (@resource.new_record? || !@resource.confirmed?)
-  end
-
-  def set_random_password_if_oauth_user
-    # Password must satisfy secure_password requirements (uppercase, lowercase, number, special char)
-    @resource.update(password: "#{SecureRandom.hex(16)}aA1!") if @resource.persisted?
-  end
-
  def default_devise_mapping
    'user'
  end
@@ -6,8 +6,12 @@ class DeviseOverrides::PasswordsController < Devise::PasswordsController

  def create
    @user = User.from_email(params[:email])
-    @user&.send_reset_password_instructions
-    build_response(I18n.t('messages.reset_password'), 200)
+    if @user
+      @user.send_reset_password_instructions
+      build_response(I18n.t('messages.reset_password_success'), 200)
+    else
+      build_response(I18n.t('messages.reset_password_failure'), 404)
+    end
  end

  def update
@@ -1,7 +0,0 @@
-# Inherits from ActionController::Base to skip all middleware,
-# authentication, and callbacks. Used for health checks
-class HealthController < ActionController::Base # rubocop:disable Rails/ApplicationController
-  def show
-    render json: { status: 'woot' }
-  end
-end
@@ -2,8 +2,6 @@ class Linear::CallbacksController < ApplicationController
  include Linear::IntegrationHelper

  def show
-    return redirect_to(safe_linear_redirect_uri) if params[:code].blank? || account_id.blank?
-
    @response = oauth_client.auth_code.get_token(
      params[:code],
      redirect_uri: "#{base_url}/linear/callback"
@@ -12,7 +10,7 @@ class Linear::CallbacksController < ApplicationController
    handle_response
  rescue StandardError => e
    Rails.logger.error("Linear callback error: #{e.message}")
-    redirect_to safe_linear_redirect_uri
+    redirect_to linear_redirect_uri
  end

  private
@@ -33,19 +31,22 @@ class Linear::CallbacksController < ApplicationController
  end

  def handle_response
-    raise ArgumentError, 'Missing access token in Linear OAuth response' if parsed_body['access_token'].blank?
-
-    hook = account.hooks.find_or_initialize_by(app_id: 'linear')
-    hook.assign_attributes(
+    hook = account.hooks.new(
      access_token: parsed_body['access_token'],
      status: 'enabled',
-      settings: merged_integration_settings(hook.settings)
+      app_id: 'linear',
+      settings: {
+        token_type: parsed_body['token_type'],
+        expires_in: parsed_body['expires_in'],
+        scope: parsed_body['scope']
+      }
    )
+    # You may wonder why we're not handling the refresh token update, since the token will expire only after 10 years, https://github.com/linear/linear/issues/251
    hook.save!
    redirect_to linear_redirect_uri
  rescue StandardError => e
    Rails.logger.error("Linear callback error: #{e.message}")
-    redirect_to safe_linear_redirect_uri
+    redirect_to linear_redirect_uri
  end

  def account
@@ -53,47 +54,19 @@ class Linear::CallbacksController < ApplicationController
  end

  def account_id
-    return @account_id if instance_variable_defined?(:@account_id)
+    return unless params[:state]

-    @account_id = params[:state].present? ? verify_linear_token(params[:state]) : nil
+    verify_linear_token(params[:state])
  end

  def linear_redirect_uri
    "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{account.id}/settings/integrations/linear"
  end

-  def safe_linear_redirect_uri
-    return base_url if account_id.blank?
-
-    linear_redirect_uri
-  rescue StandardError
-    base_url
-  end
-
  def parsed_body
    @parsed_body ||= @response.response.parsed
  end

-  def integration_settings
-    {
-      token_type: parsed_body['token_type'],
-      expires_in: parsed_body['expires_in'],
-      expires_on: expires_on,
-      scope: parsed_body['scope'],
-      refresh_token: parsed_body['refresh_token']
-    }.compact
-  end
-
-  def merged_integration_settings(existing_settings)
-    existing_settings.to_h.with_indifferent_access.merge(integration_settings)
-  end
-
-  def expires_on
-    return if parsed_body['expires_in'].blank?
-
-    (Time.current.utc + parsed_body['expires_in'].to_i.seconds).to_s
-  end
-
  def base_url
    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
  end
@@ -1,101 +0,0 @@
-class Platform::Api::V1::EmailChannelMigrationsController < PlatformController
-  before_action :set_account
-  before_action :validate_account_permissible
-  before_action :validate_feature_flag
-  before_action :validate_params
-
-  def create
-    results = migrate_email_channels
-    render json: { results: results }, status: :ok
-  end
-
-  private
-
-  def set_account
-    @account = Account.find(params[:account_id])
-  end
-
-  def validate_account_permissible
-    return if @platform_app.platform_app_permissibles.find_by(permissible: @account)
-
-    render json: { error: 'Non permissible resource' }, status: :unauthorized
-  end
-
-  def validate_feature_flag
-    return if ActiveModel::Type::Boolean.new.cast(ENV.fetch('EMAIL_CHANNEL_MIGRATION', false))
-
-    render json: { error: 'Email channel migration is not enabled' }, status: :forbidden
-  end
-
-  def validate_params
-    return render json: { error: 'Missing migrations parameter' }, status: :unprocessable_entity if migration_params.blank?
-
-    return unless migration_params.size > MAX_MIGRATIONS
-
-    return render json: { error: "Too many migrations (max #{MAX_MIGRATIONS})" },
-                  status: :unprocessable_entity
-  end
-
-  def migrate_email_channels
-    migration_params.map { |entry| migrate_single(entry) }
-  end
-
-  MAX_MIGRATIONS = 25
-  SUPPORTED_PROVIDERS = %w[google microsoft].freeze
-
-  def migrate_single(entry)
-    validate_provider!(entry[:provider])
-
-    ActiveRecord::Base.transaction do
-      channel = create_channel(entry)
-      inbox = create_inbox(channel, entry)
-
-      { email: entry[:email], inbox_id: inbox.id, channel_id: channel.id, status: 'success' }
-    end
-  rescue StandardError => e
-    { email: entry[:email], status: 'error', message: e.message }
-  end
-
-  def create_channel(entry)
-    Channel::Email.create!(
-      account_id: @account.id,
-      email: entry[:email],
-      provider: entry[:provider],
-      provider_config: entry[:provider_config]&.to_h,
-      imap_enabled: entry.fetch(:imap_enabled, true),
-      imap_address: entry[:imap_address] || default_imap_address(entry[:provider]),
-      imap_port: entry[:imap_port] || 993,
-      imap_login: entry[:imap_login] || entry[:email],
-      imap_enable_ssl: entry.fetch(:imap_enable_ssl, true)
-    )
-  end
-
-  def create_inbox(channel, entry)
-    @account.inboxes.create!(
-      name: entry[:inbox_name] || "Migrated #{entry[:provider]&.capitalize}: #{entry[:email]}",
-      channel: channel
-    )
-  end
-
-  def validate_provider!(provider)
-    return if SUPPORTED_PROVIDERS.include?(provider)
-
-    raise ArgumentError, "Unsupported provider '#{provider}'. Must be one of: #{SUPPORTED_PROVIDERS.join(', ')}"
-  end
-
-  def default_imap_address(provider)
-    case provider
-    when 'google' then 'imap.gmail.com'
-    when 'microsoft' then 'outlook.office365.com'
-    else ''
-    end
-  end
-
-  def migration_params
-    params.permit(migrations: [
-                    :email, :provider, :inbox_name,
-                    :imap_enabled, :imap_address, :imap_port, :imap_login, :imap_enable_ssl,
-                    { provider_config: {} }
-                  ])[:migrations]
-  end
-end
@@ -1,13 +1,11 @@
 class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::BaseController
  before_action :ensure_custom_domain_request, only: [:show, :index]
  before_action :portal
-  before_action :ensure_portal_feature_enabled
  before_action :set_category, except: [:index, :show, :tracking_pixel]
  before_action :set_article, only: [:show]
  layout 'portal'

  def index
-    @search_query = list_params[:query]
    @articles = @portal.articles.published.includes(:category, :author)

    @articles = @articles.where(locale: permitted_params[:locale]) if permitted_params[:locale].present?
@@ -62,7 +60,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B

  def set_article
    @article = @portal.articles.find_by(slug: permitted_params[:article_slug])
-    @parsed_content = render_article_content(@article.content.to_s)
+    @parsed_content = render_article_content(@article.content)
  end

  def set_category
@@ -75,9 +73,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
  end

  def list_params
-    @list_params ||= params.permit(:query, :locale, :sort, :status, :page, :per_page).tap do |permitted|
-      permitted[:query] = permitted[:query].to_s.strip.presence
-    end
+    params.permit(:query, :locale, :sort, :status, :page, :per_page)
  end

  def permitted_params
@@ -1,7 +1,6 @@
 class Public::Api::V1::Portals::CategoriesController < Public::Api::V1::Portals::BaseController
  before_action :ensure_custom_domain_request, only: [:show, :index]
  before_action :portal
-  before_action :ensure_portal_feature_enabled
  before_action :set_category, only: [:show]
  layout 'portal'

@@ -1,8 +1,7 @@
 class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseController
  before_action :ensure_custom_domain_request, only: [:show]
-  before_action :redirect_to_portal_with_locale, only: [:show]
  before_action :portal
-  before_action :ensure_portal_feature_enabled
+  before_action :redirect_to_portal_with_locale, only: [:show]
  layout 'portal'

  def show
@@ -25,7 +24,6 @@ class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseControl
  def redirect_to_portal_with_locale
    return if params[:locale].present?

-    portal
    redirect_to "/hc/#{@portal.slug}/#{@portal.default_locale}"
  end
 end
@@ -18,11 +18,4 @@ class PublicController < ActionController::Base
      Please send us an email at support@chatwoot.com with the custom domain name and account API key"
    }, status: :unauthorized and return
  end
-
-  def ensure_portal_feature_enabled
-    return unless ChatwootApp.chatwoot_cloud?
-    return if @portal.account.feature_enabled?('help_center')
-
-    render 'public/api/v1/portals/not_active', status: :payment_required
-  end
 end
@@ -42,11 +42,11 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
      'facebook' => %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT],
      'shopify' => %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET],
      'microsoft' => %w[AZURE_APP_ID AZURE_APP_SECRET],
-      'email' => %w[MAILER_INBOUND_EMAIL_DOMAIN ACCOUNT_EMAILS_LIMIT ACCOUNT_EMAILS_PLAN_LIMITS],
+      'email' => ['MAILER_INBOUND_EMAIL_DOMAIN'],
      'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],
      'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
      'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT],
-      'tiktok' => %w[TIKTOK_APP_ID TIKTOK_APP_SECRET TIKTOK_API_VERSION],
+      'tiktok' => %w[TIKTOK_APP_ID TIKTOK_APP_SECRET],
      'whatsapp_embedded' => %w[WHATSAPP_APP_ID WHATSAPP_APP_SECRET WHATSAPP_CONFIGURATION_ID WHATSAPP_API_VERSION],
      'notion' => %w[NOTION_CLIENT_ID NOTION_CLIENT_SECRET],
      'google' => %w[GOOGLE_OAUTH_CLIENT_ID GOOGLE_OAUTH_CLIENT_SECRET GOOGLE_OAUTH_REDIRECT_URI ENABLE_GOOGLE_OAUTH_LOGIN],
@@ -55,7 +55,7 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController

    @allowed_configs = mapping.fetch(
      @config,
-      %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS WEBHOOK_TIMEOUT MAXIMUM_FILE_UPLOAD_SIZE WIDGET_TOKEN_EXPIRY]
+      %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS WEBHOOK_TIMEOUT MAXIMUM_FILE_UPLOAD_SIZE]
    )
  end
 end
@@ -1,68 +0,0 @@
-class SuperAdmin::PushDiagnosticsController < SuperAdmin::ApplicationController
-  def show
-    @query = params[:user_query].to_s.strip
-    @user = resolve_user(@query)
-    @subscriptions = @user ? @user.notification_subscriptions.order(:id) : []
-    @results = []
-  end
-
-  def create
-    @user = User.find_by(id: params[:user_id])
-    return redirect_to super_admin_push_diagnostics_path, alert: I18n.t('super_admin.push_diagnostics.user_not_found') if @user.nil?
-
-    ids = parsed_subscription_ids
-    if ids.empty?
-      return redirect_to super_admin_push_diagnostics_path(user_query: @user.id),
-                         alert: I18n.t('super_admin.push_diagnostics.no_subscriptions_to_test')
-    end
-
-    run_test_and_render(ids)
-  end
-
-  def destroy_subscriptions
-    user = User.find_by(id: params[:user_id])
-    return redirect_to super_admin_push_diagnostics_path, alert: I18n.t('super_admin.push_diagnostics.user_not_found') if user.nil?
-
-    ids = parsed_subscription_ids
-    if ids.empty?
-      return redirect_to super_admin_push_diagnostics_path(user_query: user.id),
-                         alert: I18n.t('super_admin.push_diagnostics.no_subscriptions_to_delete')
-    end
-
-    deleted_count = user.notification_subscriptions.where(id: ids).destroy_all.size
-    log_super_admin_action("deleted #{deleted_count} subscriptions for user #{user.id}: #{ids}")
-    redirect_to super_admin_push_diagnostics_path(user_query: user.id),
-                notice: I18n.t('super_admin.push_diagnostics.subscriptions_deleted', count: deleted_count)
-  end
-
-  private
-
-  def run_test_and_render(ids)
-    @query = @user.id.to_s
-    @subscriptions = @user.notification_subscriptions.order(:id)
-    @results = Notification::PushTestService.new(
-      user: @user, subscription_ids: ids,
-      title: params[:push_title], body: params[:push_body]
-    ).perform
-
-    log_super_admin_action("test sent for user #{@user.id} subscriptions #{ids}")
-    render :show
-  end
-
-  def log_super_admin_action(message)
-    Rails.logger.info(
-      "[SuperAdmin] push diagnostics #{message} " \
-      "(actor_id=#{current_super_admin&.id}, actor_email=#{current_super_admin&.email})"
-    )
-  end
-
-  def resolve_user(query)
-    return if query.blank?
-
-    query.match?(/\A\d+\z/) ? User.find_by(id: query) : User.from_email(query)
-  end
-
-  def parsed_subscription_ids
-    Array(params[:subscription_ids]).reject(&:blank?).map(&:to_i)
-  end
-end
@@ -1,6 +1,4 @@
 class Twilio::CallbackController < ApplicationController
-  include TwilioSignatureVerifyConcern
-
  def create
    Webhooks::TwilioEventsJob.perform_later(permitted_params.to_unsafe_hash)

@@ -1,6 +1,4 @@
 class Twilio::DeliveryStatusController < ApplicationController
-  include TwilioSignatureVerifyConcern
-
  def create
    Webhooks::TwilioDeliveryStatusJob.perform_later(permitted_params.to_unsafe_hash)

@@ -20,8 +18,4 @@ class Twilio::DeliveryStatusController < ApplicationController
      :ErrorMessage
    )
  end
-
-  def channel_lookup_phone_numbers
-    [params[:From]].compact_blank
-  end
 end
@@ -1,35 +0,0 @@
-class Webhooks::ShopifyController < ActionController::API
-  before_action :verify_hmac!
-
-  def events
-    case request.headers['X-Shopify-Topic']
-    when 'shop/redact'
-      handle_shop_redact
-    end
-
-    head :ok
-  end
-
-  private
-
-  def verify_hmac!
-    secret = GlobalConfigService.load('SHOPIFY_CLIENT_SECRET', nil)
-    return head :unauthorized if secret.blank?
-
-    data = request.body.read
-    request.body.rewind
-
-    hmac_header = request.headers['X-Shopify-Hmac-SHA256']
-    return head :unauthorized if hmac_header.blank?
-
-    computed = Base64.strict_encode64(OpenSSL::HMAC.digest('SHA256', secret, data))
-    return head :unauthorized unless ActiveSupport::SecurityUtils.secure_compare(computed, hmac_header)
-  end
-
-  def handle_shop_redact
-    shop_domain = params[:shop_domain]
-    return if shop_domain.blank?
-
-    Integrations::Hook.where(app_id: 'shopify', reference_id: shop_domain).destroy_all
-  end
-end
@@ -77,23 +77,13 @@ class WidgetsController < ActionController::Base
  end

  def allow_iframe_requests
-    if @web_widget.allowed_domains.blank? || embedded_from_non_web_origin?
+    if @web_widget.allowed_domains.blank?
      response.headers.delete('X-Frame-Options')
    else
      domains = @web_widget.allowed_domains.split(',').map(&:strip).join(' ')
      response.headers['Content-Security-Policy'] = "frame-ancestors #{domains}"
    end
  end
-
-  # Mobile WebViews (iOS/Android) load content from file:// or null origins,
-  # which cannot match any domain in frame-ancestors. When the per-inbox flag
-  # is enabled, skip frame-ancestors for these requests.
-  def embedded_from_non_web_origin?
-    return false unless @web_widget.allow_mobile_webview?
-
-    origin = request.headers['Origin']
-    origin.blank? || origin == 'null' || origin&.start_with?('file://')
-  end
 end

 WidgetsController.prepend_mod_with('WidgetsController')
@@ -25,7 +25,7 @@ class UserDashboard < Administrate::BaseDashboard
    current_sign_in_ip: Field::String,
    last_sign_in_ip: Field::String,
    confirmation_token: Field::String,
-    confirmed_at: ConfirmedAtField,
+    confirmed_at: Field::DateTime,
    confirmation_sent_at: Field::DateTime,
    unconfirmed_email: Field::String,
    name: Field::String.with_options(searchable: true),
@@ -1,4 +0,0 @@
-require 'administrate/field/base'
-
-class ConfirmedAtField < Administrate::Field::DateTime
-end
@@ -11,7 +11,6 @@ class ConversationFinder
    'priority_desc' => %w[sort_on_priority desc],
    'waiting_since_asc' => %w[sort_on_waiting_since asc],
    'waiting_since_desc' => %w[sort_on_waiting_since desc],
-    'priority_desc_created_at_asc' => %w[sort_on_priority_created_at desc],

    # To be removed in v3.5.0
    'latest' => %w[sort_on_last_activity_at desc],
@@ -56,22 +55,6 @@ class ConversationFinder
    }
  end

-  def perform_meta_only
-    set_up
-
-    mine_count, unassigned_count, all_count, = set_count_for_all_conversations
-    assigned_count = all_count - unassigned_count
-
-    {
-      count: {
-        mine_count: mine_count,
-        assigned_count: assigned_count,
-        unassigned_count: unassigned_count,
-        all_count: all_count
-      }
-    }
-  end
-
  private

  def set_up
@@ -57,35 +57,39 @@ module Api::V1::InboxesHelper
  end

  def check_smtp_connection(channel_data, smtp)
-    smtp.open_timeout = 10
    smtp.start(channel_data[:smtp_domain], channel_data[:smtp_login], channel_data[:smtp_password],
               channel_data[:smtp_authentication]&.to_sym || :login)
    smtp.finish
-  rescue Net::SMTPAuthenticationError
-    raise StandardError, I18n.t('errors.inboxes.smtp.authentication_error')
-  rescue SocketError, Errno::ECONNREFUSED, Errno::EHOSTUNREACH, Errno::ENETUNREACH, Net::OpenTimeout
-    raise StandardError, I18n.t('errors.inboxes.smtp.connection_error')
-  rescue OpenSSL::SSL::SSLError
-    raise StandardError, I18n.t('errors.inboxes.smtp.ssl_error')
-  rescue Net::SMTPServerBusy, Net::SMTPSyntaxError, Net::SMTPFatalError
-    raise StandardError, I18n.t('errors.inboxes.smtp.smtp_error')
-  rescue StandardError => e
-    raise StandardError, e.message
  end

  def set_smtp_encryption(channel_data, smtp)
    if channel_data[:smtp_enable_ssl_tls]
-      set_smtp_ssl_method(smtp, :enable_tls, channel_data[:smtp_openssl_verify_mode])
+      set_enable_tls(channel_data, smtp)
    elsif channel_data[:smtp_enable_starttls_auto]
-      set_smtp_ssl_method(smtp, :enable_starttls_auto, channel_data[:smtp_openssl_verify_mode])
+      set_enable_starttls_auto(channel_data, smtp)
    end
  end

-  def set_smtp_ssl_method(smtp, method, openssl_verify_mode)
-    return unless smtp.respond_to?(method)
+  def set_enable_starttls_auto(channel_data, smtp)
+    return unless smtp.respond_to?(:enable_starttls_auto)

-    context = enable_openssl_mode(openssl_verify_mode) if openssl_verify_mode
-    context ? smtp.send(method, context) : smtp.send(method)
+    if channel_data[:smtp_openssl_verify_mode]
+      context = enable_openssl_mode(channel_data[:smtp_openssl_verify_mode])
+      smtp.enable_starttls_auto(context)
+    else
+      smtp.enable_starttls_auto
+    end
+  end
+
+  def set_enable_tls(channel_data, smtp)
+    return unless smtp.respond_to?(:enable_tls)
+
+    if channel_data[:smtp_openssl_verify_mode]
+      context = enable_openssl_mode(channel_data[:smtp_openssl_verify_mode])
+      smtp.enable_tls(context)
+    else
+      smtp.enable_tls
+    end
  end

  def enable_openssl_mode(smtp_openssl_verify_mode)
@@ -47,15 +47,11 @@ module Filters::FilterHelper

  def handle_additional_attributes(query_hash, filter_operator_value, data_type)
    if data_type == 'text_case_insensitive'
-      ActiveRecord::Base.sanitize_sql_array(
-        ["LOWER(#{filter_config[:table_name]}.additional_attributes ->> ?) #{filter_operator_value} #{query_hash[:query_operator]}",
-         query_hash[:attribute_key]]
-      )
+      "LOWER(#{filter_config[:table_name]}.additional_attributes ->> '#{query_hash[:attribute_key]}') " \
+        "#{filter_operator_value} #{query_hash[:query_operator]}"
    else
-      ActiveRecord::Base.sanitize_sql_array(
-        ["#{filter_config[:table_name]}.additional_attributes ->> ? #{filter_operator_value} #{query_hash[:query_operator]} ",
-         query_hash[:attribute_key]]
-      )
+      "#{filter_config[:table_name]}.additional_attributes ->> '#{query_hash[:attribute_key]}' " \
+        "#{filter_operator_value} #{query_hash[:query_operator]} "
    end
  end

@@ -74,7 +70,7 @@ module Filters::FilterHelper

  def date_filter(current_filter, query_hash, filter_operator_value)
    "(#{filter_config[:table_name]}.#{query_hash[:attribute_key]})::#{current_filter['data_type']} " \
-      "#{filter_operator_value} #{query_hash[:query_operator]}"
+      "#{filter_operator_value}#{current_filter['data_type']} #{query_hash[:query_operator]}"
  end

  def text_case_insensitive_filter(query_hash, filter_operator_value)
@@ -1,10 +1,4 @@
 module TimezoneHelper
-  def timezone_name_from_params(timezone, offset)
-    return timezone if timezone.present? && ActiveSupport::TimeZone[timezone].present?
-
-    timezone_name_from_offset(offset)
-  end
-
  # ActiveSupport TimeZone is not aware of the current time, so ActiveSupport::Timezone[offset]
  # would return the timezone without considering day light savings. To get the correct timezone,
  # this method uses zone.now.utc_offset for comparison as referenced in the issues below
@@ -98,9 +98,7 @@ export default {
      mql.onchange = e => setColorTheme(e.matches);
    },
    setLocale(locale) {
-      if (locale) {
-        this.$root.$i18n.locale = locale;
-      }
+      this.$root.$i18n.locale = locale;
    },
    async initializeAccount() {
      await this.$store.dispatch('accounts/get');
@@ -166,4 +164,10 @@ export default {
 .v-popper--theme-tooltip .v-popper__arrow-container {
  display: none;
 }
+
+.multiselect__input {
+  margin-bottom: 0px !important;
+}
 </style>
+
+<style src="vue-multiselect/dist/vue-multiselect.css"></style>
@@ -25,10 +25,6 @@ class AgentBotsAPI extends ApiClient {
  resetAccessToken(botId) {
    return axios.post(`${this.url}/${botId}/reset_access_token`);
  }
-
-  resetSecret(botId) {
-    return axios.post(`${this.url}/${botId}/reset_secret`);
-  }
 }

 export default new AgentBotsAPI();
@@ -31,12 +31,6 @@ class CaptainCustomTools extends ApiClient {
  delete(id) {
    return axios.delete(`${this.url}/${id}`);
  }
-
-  test(data = {}) {
-    return axios.post(`${this.url}/test`, {
-      custom_tool: data,
-    });
-  }
 }

 export default new CaptainCustomTools();
@@ -57,14 +57,14 @@ class ContactAPI extends ApiClient {
    return axios.post(`${this.url}/${contactId}/labels`, { labels });
  }

-  search(search = '', page = 1, sortAttr = 'name', label = '', options = {}) {
+  search(search = '', page = 1, sortAttr = 'name', label = '') {
    let requestURL = `${this.url}/search?${buildContactParams(
      page,
      sortAttr,
      label,
      search
    )}`;
-    return axios.get(requestURL, { signal: options.signal });
+    return axios.get(requestURL);
  }

  active(page = 1, sortAttr = 'name') {
@@ -25,12 +25,6 @@ class CategoriesAPI extends PortalsAPI {
  delete({ portalSlug, categoryId }) {
    return axios.delete(`${this.url}/${portalSlug}/categories/${categoryId}`);
  }
-
-  reorder({ portalSlug, reorderedGroup }) {
-    return axios.post(`${this.url}/${portalSlug}/categories/reorder`, {
-      positions_hash: reorderedGroup,
-    });
-  }
 }

 export default new CategoriesAPI();
@@ -9,10 +9,6 @@ class InboxHealthAPI extends ApiClient {
  getHealthStatus(inboxId) {
    return axios.get(`${this.url}/${inboxId}/health`);
  }
-
-  registerWebhook(inboxId) {
-    return axios.post(`${this.url}/${inboxId}/register_webhook`);
-  }
 }

 export default new InboxHealthAPI();
@@ -42,16 +42,6 @@ class Inboxes extends CacheEnabledApiClient {
  getCSATTemplateStatus(inboxId) {
    return axios.get(`${this.url}/${inboxId}/csat_template`);
  }
-
-  analyzeCSATTemplateUtility(inboxId, template) {
-    return axios.post(`${this.url}/${inboxId}/csat_template/analyze`, {
-      template,
-    });
-  }
-
-  resetSecret(inboxId) {
-    return axios.post(`${this.url}/${inboxId}/reset_secret`);
-  }
 }

 export default new Inboxes();
@@ -68,19 +68,7 @@ describe('#ContactsAPI', () => {
    it('#search', () => {
      contactAPI.search('leads', 1, 'date', 'customer-support');
      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/contacts/search?include_contact_inboxes=false&page=1&sort=date&q=leads&labels[]=customer-support',
-        { signal: undefined }
-      );
-    });
-
-    it('#search with signal', () => {
-      const controller = new AbortController();
-      contactAPI.search('leads', 1, 'date', 'customer-support', {
-        signal: controller.signal,
-      });
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/contacts/search?include_contact_inboxes=false&page=1&sort=date&q=leads&labels[]=customer-support',
-        { signal: controller.signal }
+        '/api/v1/contacts/search?include_contact_inboxes=false&page=1&sort=date&q=leads&labels[]=customer-support'
      );
    });

@@ -8,6 +8,5 @@ describe('#BulkActionsAPI', () => {
    expect(categoriesAPI).toHaveProperty('create');
    expect(categoriesAPI).toHaveProperty('update');
    expect(categoriesAPI).toHaveProperty('delete');
-    expect(categoriesAPI).toHaveProperty('reorder');
  });
 });
@@ -1,34 +1,11 @@
-<svg width="495" height="384" viewBox="0 0 495 384" fill="none" xmlns="http://www.w3.org/2000/svg">
-<g id="No Chat History">
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-<path id="Fill 3" fill-rule="evenodd" clip-rule="evenodd" d="M20.2465 91.4282H12.6678C5.7005 91.4282 0 97.1882 0 104.228C0 111.268 5.7005 117.028 12.6678 117.028H20.2465C27.2137 117.028 32.9142 111.268 32.9142 104.228C32.9142 97.1882 27.2137 91.4282 20.2465 91.4282Z" fill="#43484C"/>
-<g id="Group 7">
-<mask id="mask0_201_141" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="78" y="219" width="417" height="165">
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+<path d="M31.5249 40.3696C34.0422 36.6544 37.2504 33.4581 40.9749 30.9546" stroke="#35373C" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M40.0717 91.9083L29.9007 94.8833C29.3241 95.0365 28.718 95.0397 28.1398 94.8927C27.5616 94.7457 27.0306 94.4534 26.5972 94.0434C26.1638 93.6335 25.8423 93.1196 25.6634 92.5505C25.4844 91.9814 25.4539 91.376 25.5747 90.7918L28.9522 80.3618" stroke="#35373C" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
 </svg>
@@ -1,33 +1,11 @@
-<svg width="495" height="387" viewBox="0 0 495 387" fill="none" xmlns="http://www.w3.org/2000/svg">
-<g id="No Chat History">
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-</g>
-</g>
-<path id="Fill 8" fill-rule="evenodd" clip-rule="evenodd" d="M457.85 206.981C457.142 217.363 455.643 227.515 453.42 237.386C395.73 226.953 328.256 220.953 256.153 220.953C222.216 220.953 189.312 222.282 157.964 224.779L179.704 199.591L213.521 221.659L259.3 209.019L338.053 220.953L372.242 209.019L380.901 220.953L401.56 205.618L420.866 223.313L451.314 198.986L457.85 206.981Z" fill="#E0E2EE"/>
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-<path id="Fill 22" fill-rule="evenodd" clip-rule="evenodd" d="M214.651 237.386C214.651 239.405 216.287 241.043 218.308 241.043C220.327 241.043 221.965 239.405 221.965 237.386C221.965 235.366 220.327 233.728 218.308 233.728C216.287 233.728 214.651 235.366 214.651 237.386Z" fill="white"/>
-<path id="Fill 24" fill-rule="evenodd" clip-rule="evenodd" d="M203.679 237.386C203.679 239.405 205.316 241.043 207.336 241.043C209.355 241.043 210.993 239.405 210.993 237.386C210.993 235.366 209.355 233.728 207.336 233.728C205.316 233.728 203.679 235.366 203.679 237.386Z" fill="white"/>
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-</g>
-<defs>
-<linearGradient id="paint0_linear_156_62" x1="206.422" y1="178.872" x2="148.142" y2="242.615" gradientUnits="userSpaceOnUse">
-<stop stop-color="#9DC9FB"/>
-<stop offset="1" stop-color="#9DC9FB"/>
-</linearGradient>
-</defs>
+<svg width="120" height="120" viewBox="0 0 120 120" fill="none" xmlns="http://www.w3.org/2000/svg">
+<path d="M42.4834 68.6832C42.7774 69.425 42.8429 70.2378 42.6714 71.0172L40.5414 77.5971C40.4728 77.9308 40.4905 78.2765 40.5929 78.6014C40.6954 78.9263 40.8791 79.2197 41.1267 79.4536C41.3743 79.6876 41.6776 79.8545 42.0078 79.9384C42.3379 80.0223 42.6841 80.0205 43.0134 79.9331L49.8393 77.9371C50.5747 77.7912 51.3364 77.855 52.0373 78.1211C56.308 80.1155 61.146 80.5375 65.6975 79.3125C70.249 78.0876 74.2217 75.2944 76.9145 71.4259C79.6073 67.5573 80.8473 62.862 80.4157 58.1683C79.984 53.4747 77.9085 49.0843 74.5553 45.7717C71.202 42.4592 66.7866 40.4375 62.088 40.0632C57.3894 39.6889 52.7096 40.9861 48.8742 43.726C45.0388 46.4659 42.2944 50.4724 41.1252 55.0385C39.9559 59.6047 40.4369 64.4371 42.4834 68.6832Z" stroke="#B9BBC6" stroke-width="3" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M53.8503 25.6371C58.2429 24.787 62.7578 24.787 67.1503 25.6371" stroke="#E4E4E9" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M67.1503 94.3621C62.7578 95.2121 58.2429 95.2121 53.8503 94.3621" stroke="#E4E4E9" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M80.1311 31.02C83.8462 33.5373 87.0426 36.7456 89.5461 40.47" stroke="#E4E4E9" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M26.1371 66.6503C25.287 62.2578 25.287 57.7429 26.1371 53.3503" stroke="#E4E4E9" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M89.4798 79.635C86.9625 83.3502 83.7542 86.5465 80.0298 89.05" stroke="#E4E4E9" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M94.8621 53.3503C95.7121 57.7429 95.7121 62.2578 94.8621 66.6503" stroke="#E4E4E9" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M31.5249 40.3696C34.0422 36.6544 37.2504 33.4581 40.9749 30.9546" stroke="#E4E4E9" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
+<path d="M40.0717 91.9083L29.9007 94.8833C29.3241 95.0365 28.718 95.0397 28.1398 94.8927C27.5616 94.7457 27.0306 94.4534 26.5972 94.0434C26.1638 93.6335 25.8423 93.1196 25.6634 92.5505C25.4844 91.9814 25.4539 91.376 25.5747 90.7918L28.9522 80.3618" stroke="#E4E4E9" stroke-width="4" stroke-linecap="round" stroke-linejoin="round"/>
 </svg>
@@ -66,7 +66,7 @@ textarea {
 // Field base styles (Input, TextArea, Select)
@layer components {
  .field-base {
-    @apply block box-border w-full transition-colors duration-[0.25s] ease-[ease-in-out] focus:outline-n-brand dark:focus:outline-n-brand appearance-none mx-0 mt-0 mb-4 py-2 px-3 rounded-lg text-sm font-normal bg-n-alpha-black2 placeholder:text-n-slate-10 dark:placeholder:text-n-slate-10 text-n-slate-12 border-none outline outline-1 outline-n-weak dark:outline-n-weak hover:outline-n-slate-6 dark:hover:outline-n-slate-6;
+    @apply block box-border w-full transition-colors duration-[0.25s] ease-[ease-in-out] focus:outline-n-brand dark:focus:outline-n-brand appearance-none mx-0 mt-0 mb-4 py-2 px-3 rounded-lg text-base font-normal bg-n-alpha-black2 placeholder:text-n-slate-10 dark:placeholder:text-n-slate-10 text-n-slate-12 border-none outline outline-1 outline-n-weak dark:outline-n-weak hover:outline-n-slate-6 dark:hover:outline-n-slate-6;
  }

  .field-disabled {
@@ -78,7 +78,7 @@ textarea {
  }
 }

-$form-input-selector: "input[type]:not([type='file']):not([type='checkbox']):not([type='radio']):not([type='range']):not([type='button']):not([type='submit']):not([type='reset']):not([type='color']):not([type='image']):not([type='hidden']):not(.reset-base):not(.no-margin)";
+$form-input-selector: "input[type]:not([type='file']):not([type='checkbox']):not([type='radio']):not([type='range']):not([type='button']):not([type='submit']):not([type='reset']):not([type='color']):not([type='image']):not([type='hidden']):not(.reset-base):not(.multiselect__input):not(.no-margin)";

 #{$form-input-selector} {
  @apply field-base h-10;
@@ -92,7 +92,7 @@ $form-input-selector: "input[type]:not([type='file']):not([type='checkbox']):not
  }
 }

-input[type='file'] {
+input[type='file']:not(.multiselect__input) {
  @apply leading-[1.15] mb-4 border-0 bg-transparent text-sm;
 }

@@ -106,10 +106,6 @@ select {
  &[disabled] {
    @apply field-disabled;
  }
-
-  option:not(:disabled) {
-    @apply bg-n-solid-2 text-n-slate-12;
-  }
 }

 // Textarea
@@ -130,6 +126,13 @@ label:has(.help-text) {
  }
 }

+// Error handling
+.has-multi-select-error {
+  div.multiselect {
+    @apply mb-1;
+  }
+}
+
 // FormKit support
 .formkit-outer[data-invalid='true'] {
  #{$form-input-selector},
@@ -147,7 +150,9 @@ label:has(.help-text) {
  #{$form-input-selector},
  input:not([type]),
  textarea,
-  select {
+  select,
+  .multiselect > .multiselect__tags,
+  .multiselect:not(.no-margin) {
    @apply field-error;
  }

@@ -13,6 +13,7 @@
@import 'base';

 // Plugins
+@import 'plugins/multiselect';
@import 'plugins/date-picker';

 html,
@@ -45,14 +46,14 @@ body {
 }

 .custom-dashed-border {
-  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='0' y='0' width='100%25' height='100%25' fill='none' rx='16' ry='16' stroke='%23E2E3E7' stroke-width='2' stroke-dasharray='6, 8' stroke-dashoffset='0' stroke-linecap='round'/%3E%3C/svg%3E");
+  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='1' y='1' width='calc(100%25 - 2px)' height='calc(100%25 - 2px)' fill='none' rx='12' ry='12' stroke='%23E2E3E7' stroke-width='1.5' stroke-dasharray='6 4' stroke-linecap='butt'/%3E%3C/svg%3E");
  background-position: center;
  background-repeat: no-repeat;
  background-size: 100% 100%;
 }

 .dark .custom-dashed-border {
-  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='0' y='0' width='100%25' height='100%25' fill='none' rx='16' ry='16' stroke='%23343434' stroke-width='2' stroke-dasharray='6, 8' stroke-dashoffset='0' stroke-linecap='round'/%3E%3C/svg%3E");
+  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='1' y='1' width='calc(100%25 - 2px)' height='calc(100%25 - 2px)' fill='none' rx='12' ry='12' stroke='%23343434' stroke-width='1.5' stroke-dasharray='6 4' stroke-linecap='butt'/%3E%3C/svg%3E");
 }

@layer utilities {
@@ -0,0 +1,273 @@
+@mixin label-multiselect-hover {
+  &::after {
+    @apply text-n-brand;
+  }
+
+  &:hover {
+    @apply bg-n-slate-3;
+
+    &::after {
+      @apply text-n-blue-text;
+    }
+  }
+}
+
+.multiselect {
+  &:not(.no-margin) {
+    @apply mb-4;
+  }
+
+  &.invalid .multiselect__tags {
+    @apply border-0 outline outline-1 outline-n-ruby-8 dark:outline-n-ruby-8 hover:outline-n-ruby-9 dark:hover:outline-n-ruby-9 disabled:outline-n-ruby-8 dark:disabled:outline-n-ruby-8;
+  }
+
+  &.multiselect--disabled {
+    @apply opacity-50  rounded-lg cursor-not-allowed pointer-events-auto;
+
+    .multiselect__select {
+      @apply cursor-not-allowed bg-transparent rounded-lg;
+    }
+  }
+
+  .multiselect--active {
+    > .multiselect__tags {
+      @apply outline-n-blue-border;
+    }
+  }
+
+  .multiselect__select {
+    @apply min-h-[2.875rem] p-0 right-0 top-0;
+
+    &::before {
+      @apply right-0;
+    }
+  }
+
+  .multiselect__content-wrapper {
+    @apply bg-n-alpha-black2 text-n-slate-12 backdrop-blur-[100px] border-0 border-none outline outline-1 outline-n-weak rounded-b-lg;
+  }
+
+  .multiselect__content {
+    @apply max-w-full;
+
+    .multiselect__option {
+      @apply text-sm font-normal flex justify-between items-center;
+
+      span {
+        @apply inline-block overflow-hidden text-ellipsis whitespace-nowrap w-fit;
+      }
+
+      p {
+        @apply mb-0;
+      }
+
+      &::after {
+        @apply bottom-0 flex items-center justify-center text-center relative px-1 leading-tight;
+      }
+
+      &.multiselect__option--highlight {
+        @apply bg-n-alpha-black2 text-n-slate-12;
+      }
+
+      &.multiselect__option--highlight:hover {
+        @apply bg-n-brand/10 text-n-slate-12;
+
+        &::after {
+          @apply bg-transparent text-center text-n-slate-12;
+        }
+      }
+
+      &.multiselect__option--highlight::after {
+        @apply bg-transparent text-n-slate-12;
+      }
+
+      &.multiselect__option--selected {
+        @apply bg-n-brand/20 text-n-slate-12;
+
+        &::after {
+          @apply bg-transparent;
+        }
+
+        &.multiselect__option--highlight:hover {
+          @apply bg-transparent;
+
+          &::after:hover {
+            @apply text-n-slate-12 bg-transparent;
+          }
+        }
+      }
+    }
+  }
+
+  .multiselect__tags {
+    @apply bg-n-alpha-black2 border-0 grid items-center w-full border-none outline-1 outline outline-n-weak hover:outline-n-slate-6 m-0 min-h-[2.875rem] rounded-lg pt-0;
+
+    input {
+      @apply border-0 border-none bg-transparent dark:bg-transparent text-n-slate-12 placeholder:text-n-slate-10;
+    }
+  }
+
+  .multiselect__spinner {
+    background-color: transparent;
+  }
+
+  .multiselect__tags-wrap {
+    @apply inline-block leading-none mt-1;
+  }
+
+  .multiselect__placeholder {
+    @apply text-n-slate-10 font-normal pt-3;
+  }
+
+  .multiselect__tag {
+    @apply bg-n-alpha-white mt-1 text-n-slate-12 pr-6 pl-2.5 py-1.5;
+  }
+
+  .multiselect__tag-icon {
+    @include label-multiselect-hover;
+  }
+
+  .multiselect__input {
+    @apply text-sm h-[2.875rem] mb-0 p-0 shadow-none border-transparent hover:border-transparent hover:shadow-none focus:border-transparent focus:shadow-none active:border-transparent active:shadow-none;
+  }
+
+  .multiselect__single {
+    @apply bg-transparent text-n-slate-12 inline-block mb-0 py-3 px-2.5 overflow-hidden whitespace-nowrap text-ellipsis;
+  }
+}
+
+.sidebar-labels-wrap {
+  &.has-edited,
+  &:hover {
+    .multiselect {
+      @apply cursor-pointer;
+    }
+  }
+
+  .multiselect {
+    > .multiselect__select {
+      @apply invisible;
+    }
+
+    > .multiselect__tags {
+      @apply outline-transparent;
+    }
+
+    &.multiselect--active > .multiselect__tags {
+      @apply outline-n-blue-border;
+    }
+  }
+}
+
+.multiselect-wrap--small {
+  // To be removed one SLA reports date picker is created
+  &.tiny {
+    .multiselect.no-margin {
+      @apply min-h-[32px];
+    }
+
+    .multiselect__select {
+      @apply min-h-[32px] h-8;
+
+      &::before {
+        @apply top-[60%];
+      }
+    }
+
+    .multiselect__tags {
+      @apply min-h-[32px] max-h-[32px];
+
+      .multiselect__single {
+        @apply pt-1 pb-1;
+      }
+    }
+  }
+
+  .multiselect__tags,
+  .multiselect__input,
+  .multiselect {
+    @apply text-n-slate-12 rounded-lg text-sm  min-h-[2.5rem];
+  }
+
+  .multiselect__input {
+    @apply h-[2.375rem] min-h-[2.375rem];
+  }
+
+  .multiselect__single {
+    @apply items-center flex m-0 text-sm max-h-[2.375rem] bg-transparent text-n-slate-12 py-3 px-0.5;
+  }
+
+  .multiselect__placeholder {
+    @apply m-0 py-2 px-0.5;
+  }
+
+  .multiselect__tag {
+    @apply py-[6px] my-[1px];
+  }
+
+  .multiselect__select {
+    @apply min-h-[2.5rem];
+  }
+
+  .multiselect--disabled .multiselect__current,
+  .multiselect--disabled .multiselect__select {
+    @apply bg-transparent;
+  }
+}
+
+.multiselect--disabled {
+  background-color: rgba(var(--black-alpha-2)) !important;
+
+  .multiselect__tags {
+    @apply hover:outline-n-weak;
+  }
+}
+
+.multiselect--active {
+  .multiselect__select::before {
+    @apply top-[62%];
+  }
+}
+
+.multiselect__select::before {
+  top: 60% !important;
+}
+
+.multiselect-wrap--medium {
+  .multiselect__tags,
+  .multiselect__input {
+    @apply items-center flex;
+  }
+
+  .multiselect__tags,
+  .multiselect__input,
+  .multiselect {
+    @apply bg-n-alpha-black2 text-n-slate-12 text-sm h-12 min-h-[3rem];
+  }
+
+  .multiselect__input {
+    @apply h-[2.875rem] min-h-[2.875rem];
+    margin-bottom: 0 !important;
+  }
+
+  .multiselect__single {
+    @apply items-center flex m-0 text-sm py-1 px-0.5 bg-transparent text-n-slate-12;
+  }
+
+  .multiselect__placeholder {
+    @apply m-0 py-1 px-0.5;
+  }
+
+  .multiselect__select {
+    @apply min-h-[3rem];
+  }
+
+  .multiselect--disabled .multiselect__current,
+  .multiselect--disabled .multiselect__select {
+    @apply bg-transparent;
+  }
+
+  .multiselect__tags-wrap {
+    @apply flex-shrink-0;
+  }
+}
@@ -49,7 +49,7 @@ const handleFetchUsers = () => {
    <div class="flex flex-col gap-2 relative justify-between w-full">
      <div class="flex items-center gap-3 justify-between w-full">
        <div class="flex items-center gap-3">
-          <h3 class="text-heading-2 text-n-slate-12 line-clamp-1">
+          <h3 class="text-base font-medium text-n-slate-12 line-clamp-1">
            {{ name }}
          </h3>
          <CardPopover
@@ -78,7 +78,7 @@ const handleFetchUsers = () => {
          <Button icon="i-lucide-trash" sm slate ghost @click="handleDelete" />
        </div>
      </div>
-      <p class="text-n-slate-11 text-body-para line-clamp-1 mb-0 py-1">
+      <p class="text-n-slate-11 text-sm line-clamp-1 mb-0 py-1">
        {{ description }}
      </p>
    </div>
@@ -20,7 +20,7 @@ const handleClick = () => {
  <CardLayout class="[&>div]:px-5 cursor-pointer" @click="handleClick">
    <div class="flex flex-col items-start gap-2">
      <div class="flex justify-between w-full items-center">
-        <h3 class="text-n-slate-12 text-heading-2">{{ title }}</h3>
+        <h3 class="text-n-slate-12 text-base font-medium">{{ title }}</h3>
        <Button
          xs
          slate
@@ -29,14 +29,14 @@ const handleClick = () => {
          @click.stop="handleClick"
        />
      </div>
-      <p class="text-n-slate-11 text-body-para mb-0">{{ description }}</p>
+      <p class="text-n-slate-11 text-sm mb-0">{{ description }}</p>
    </div>

    <ul class="flex flex-col items-start gap-3 mt-3">
      <li
        v-for="feature in features"
        :key="feature.id"
-        class="flex items-center gap-3 text-body-para"
+        class="flex items-center gap-3 text-sm"
      >
        <Icon
          :icon="feature.icon"
@@ -39,6 +39,7 @@ const policyA = withCount({
  description: 'Distributes conversations evenly among available agents',
  assignmentOrder: 'round_robin',
  conversationPriority: 'high',
+  enabled: true,
  inboxes: [mockInboxes[0], mockInboxes[1]],
  isFetchingInboxes: false,
 });
@@ -49,6 +50,7 @@ const policyB = withCount({
  description: 'Assigns based on capacity and workload',
  assignmentOrder: 'capacity_based',
  conversationPriority: 'medium',
+  enabled: true,
  inboxes: [mockInboxes[2], mockInboxes[3]],
  isFetchingInboxes: false,
 });
@@ -59,6 +61,7 @@ const emptyPolicy = withCount({
  description: 'Policy with no assigned inboxes',
  assignmentOrder: 'manual',
  conversationPriority: 'low',
+  enabled: false,
  inboxes: [],
  isFetchingInboxes: false,
 });
@@ -15,6 +15,7 @@ const props = defineProps({
  assignmentOrder: { type: String, default: '' },
  conversationPriority: { type: String, default: '' },
  assignedInboxCount: { type: Number, default: 0 },
+  enabled: { type: Boolean, default: false },
  inboxes: { type: Array, default: () => [] },
  isFetchingInboxes: { type: Boolean, default: false },
 });
@@ -60,19 +61,39 @@ const handleFetchInboxes = () => {
    <div class="flex flex-col gap-2 relative justify-between w-full">
      <div class="flex items-center gap-3 justify-between w-full">
        <div class="flex items-center gap-3">
-          <h3 class="text-heading-2 text-n-slate-12 line-clamp-1">
+          <h3 class="text-base font-medium text-n-slate-12 line-clamp-1">
            {{ name }}
          </h3>
-          <CardPopover
-            :title="
-              t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.POPOVER')
-            "
-            icon="i-lucide-inbox"
-            :count="assignedInboxCount"
-            :items="inboxes"
-            :is-fetching="isFetchingInboxes"
-            @fetch="handleFetchInboxes"
-          />
+          <div class="flex items-center gap-2">
+            <div class="flex items-center rounded-md bg-n-alpha-2 h-6 px-2">
+              <span
+                class="text-xs"
+                :class="enabled ? 'text-n-teal-11' : 'text-n-slate-12'"
+              >
+                {{
+                  enabled
+                    ? t(
+                        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.ACTIVE'
+                      )
+                    : t(
+                        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.INACTIVE'
+                      )
+                }}
+              </span>
+            </div>
+            <CardPopover
+              :title="
+                t(
+                  'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.POPOVER'
+                )
+              "
+              icon="i-lucide-inbox"
+              :count="assignedInboxCount"
+              :items="inboxes"
+              :is-fetching="isFetchingInboxes"
+              @fetch="handleFetchInboxes"
+            />
+          </div>
        </div>
        <div class="flex items-center gap-2">
          <Button
@@ -89,18 +110,18 @@ const handleFetchInboxes = () => {
          <Button icon="i-lucide-trash" sm slate ghost @click="handleDelete" />
        </div>
      </div>
-      <p class="text-n-slate-11 text-body-para line-clamp-1 mb-0 py-1">
+      <p class="text-n-slate-11 text-sm line-clamp-1 mb-0 py-1">
        {{ description }}
      </p>
      <div class="flex items-center gap-3 py-1.5">
-        <span v-if="order" class="text-n-slate-11 text-body-para">
+        <span v-if="order" class="text-n-slate-11 text-sm">
          {{
            `${t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.ORDER')}:`
          }}
          <span class="text-n-slate-12">{{ order }}</span>
        </span>
        <div v-if="order" class="w-px h-3 bg-n-strong" />
-        <span v-if="priority" class="text-n-slate-11 text-body-para">
+        <span v-if="priority" class="text-n-slate-11 text-sm">
          {{
            `${t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.PRIORITY')}:`
          }}
@@ -19,15 +19,11 @@ defineProps({
  },
 });

-const emit = defineEmits(['delete', 'navigate']);
+const emit = defineEmits(['delete']);

 const handleDelete = itemId => {
  emit('delete', itemId);
 };
-
-const handleNavigate = item => {
-  emit('navigate', item);
-};
 </script>

 <template>
@@ -51,11 +47,7 @@ const handleNavigate = item => {
      :key="item.id"
      class="grid grid-cols-4 items-center gap-3 min-w-0 w-full justify-between h-[3.25rem] ltr:pr-2 rtl:pl-2"
    >
-      <button
-        type="button"
-        class="flex items-center gap-2 col-span-2 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2 rounded-lg py-1 px-1.5 -ml-1.5 transition-colors cursor-pointer group"
-        @click="handleNavigate(item)"
-      >
+      <div class="flex items-center gap-2 col-span-2">
        <Icon
          v-if="item.icon"
          :icon="item.icon"
@@ -69,16 +61,10 @@ const handleNavigate = item => {
          :size="20"
          rounded-full
        />
-        <span
-          class="text-sm text-n-slate-12 truncate min-w-0 group-hover:text-n-blue-11 dark:group-hover:text-n-blue-10 transition-colors"
-        >
+        <span class="text-sm text-n-slate-12 truncate min-w-0">
          {{ item.name }}
        </span>
-        <Icon
-          icon="i-lucide-external-link"
-          class="size-3.5 text-n-slate-10 opacity-0 group-hover:opacity-100 transition-opacity flex-shrink-0"
-        />
-      </button>
+      </div>

      <div class="flex items-start gap-2 col-span-1">
        <span
@@ -20,11 +20,11 @@ const excludedLabels = defineModel('excludedLabels', {

 const excludeOlderThanMinutes = defineModel('excludeOlderThanMinutes', {
  type: Number,
-  default: null,
+  default: 10,
 });

-// Duration limits: 1 minute to 999 days (in minutes)
-const MIN_DURATION_MINUTES = 1;
+// Duration limits: 10 minutes to 999 days (in minutes)
+const MIN_DURATION_MINUTES = 10;
 const MAX_DURATION_MINUTES = 1438560; // 999 days * 24 hours * 60 minutes

 const { t } = useI18n();
@@ -103,7 +103,7 @@ onMounted(() => {
          :key="tag.id"
          :label="tag"
          :is-hovered="hoveredLabel === tag.id"
-          class="h-8"
+          class="h-8 ltr:!pr-1 rtl:!pl-1"
          @remove="onClickRemoveTag"
          @hover="hoveredLabel = tag.id"
        />
@@ -119,7 +119,7 @@ onMounted(() => {
            )
          "
          :items="filteredTags"
-          class="[&>button]:!text-n-blue-11 [&>div]:min-w-64"
+          class="[&>button]:!text-n-blue-text [&>div]:min-w-64"
          @add="onClickAddTag"
        />
      </div>
@@ -1,5 +1,5 @@
 <script setup>
-import { ref, computed, onMounted } from 'vue';
+import { ref, onMounted } from 'vue';
 import { useI18n } from 'vue-i18n';
 import Input from 'dashboard/components-next/input/Input.vue';
 import DurationInput from 'dashboard/components-next/input/DurationInput.vue';
@@ -15,9 +15,6 @@ const fairDistributionLimit = defineModel('fairDistributionLimit', {
  },
 });

-// The model value is in seconds (for the backend/DB)
-// DurationInput works in minutes internally
-// We need to convert between seconds and minutes
 const fairDistributionWindow = defineModel('fairDistributionWindow', {
  type: Number,
  default: 3600,
@@ -28,17 +25,6 @@ const fairDistributionWindow = defineModel('fairDistributionWindow', {

 const windowUnit = ref(DURATION_UNITS.MINUTES);

-// Convert seconds to minutes for DurationInput
-const windowInMinutes = computed({
-  get() {
-    return Math.floor((fairDistributionWindow.value || 0) / 60);
-  },
-  set(minutes) {
-    fairDistributionWindow.value = minutes * 60;
-  },
-});
-
-// Detect unit based on minutes (converted from seconds)
 const detectUnit = minutes => {
  const m = Number(minutes) || 0;
  if (m === 0) return DURATION_UNITS.MINUTES;
@@ -48,7 +34,7 @@ const detectUnit = minutes => {
 };

 onMounted(() => {
-  windowUnit.value = detectUnit(windowInMinutes.value);
+  windowUnit.value = detectUnit(fairDistributionWindow.value);
 });
 </script>

@@ -87,9 +73,9 @@ onMounted(() => {
      <div
        class="flex items-center gap-2 flex-1 [&>select]:!bg-n-alpha-2 [&>select]:!outline-none [&>select]:hover:brightness-110"
      >
-        <!-- allow 10 mins to 999 days (in minutes) -->
+        <!-- allow 10 mins to 999 days -->
        <DurationInput
-          v-model:model-value="windowInMinutes"
+          v-model:model-value="fairDistributionWindow"
          v-model:unit="windowUnit"
          :min="10"
          :max="1438560"
@@ -27,7 +27,7 @@ const { t } = useI18n();

 const BASE_KEY = 'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY';
 const DEFAULT_CONVERSATION_LIMIT = 10;
-const MIN_CONVERSATION_LIMIT = 0;
+const MIN_CONVERSATION_LIMIT = 1;
 const MAX_CONVERSATION_LIMIT = 100000;

 const selectedInboxIds = computed(
@@ -42,7 +42,6 @@ const availableInboxes = computed(() =>

 const isLimitValid = limit => {
  return (
-    Number.isInteger(limit.conversationLimit) &&
    limit.conversationLimit >= MIN_CONVERSATION_LIMIT &&
    limit.conversationLimit <= MAX_CONVERSATION_LIMIT
  );
@@ -0,0 +1,60 @@
+<script setup>
+const props = defineProps({
+  id: {
+    type: String,
+    required: true,
+  },
+  label: {
+    type: String,
+    required: true,
+  },
+  description: {
+    type: String,
+    required: true,
+  },
+  isActive: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['select']);
+
+const handleChange = () => {
+  if (!props.isActive) {
+    emit('select', props.id);
+  }
+};
+</script>
+
+<template>
+  <div
+    class="relative cursor-pointer rounded-xl outline outline-1 p-4 transition-all duration-200 bg-n-solid-1 py-4 ltr:pl-4 rtl:pr-4 ltr:pr-6 rtl:pl-6"
+    :class="[
+      isActive ? 'outline-n-blue-9' : 'outline-n-weak hover:outline-n-strong',
+    ]"
+    @click="handleChange"
+  >
+    <div class="absolute top-4 right-4">
+      <input
+        :id="`${id}`"
+        :checked="isActive"
+        :value="id"
+        :name="id"
+        type="radio"
+        class="h-4 w-4 border-n-slate-6 text-n-brand focus:ring-n-brand focus:ring-offset-0"
+        @change="handleChange"
+      />
+    </div>
+
+    <!-- Content -->
+    <div class="flex flex-col gap-3 items-start">
+      <h3 class="text-sm font-medium text-n-slate-12">
+        {{ label }}
+      </h3>
+      <p class="text-sm text-n-slate-11">
+        {{ description }}
+      </p>
+    </div>
+  </div>
+</template>
@@ -6,6 +6,7 @@ const policyName = ref('Round Robin Policy');
 const description = ref(
  'Distributes conversations evenly among available agents'
 );
+const enabled = ref(true);
 </script>

 <template>
@@ -18,10 +19,13 @@ const description = ref(
        <BaseInfo
          v-model:policy-name="policyName"
          v-model:description="description"
+          v-model:enabled="enabled"
          name-label="Policy Name"
          name-placeholder="Enter policy name"
          description-label="Description"
          description-placeholder="Enter policy description"
+          status-label="Status"
+          status-placeholder="Active"
        />
      </div>
    </Variant>
@@ -1,6 +1,6 @@
 <script setup>
 import { ref } from 'vue';
-import RadioCard from './RadioCard.vue';
+import RadioCard from '../RadioCard.vue';

 const selectedOption = ref('round_robin');

@@ -77,7 +77,7 @@ const inboxName = computed(() => props.inbox?.name || '');

 const inboxIcon = computed(() => {
  const { medium, channel_type: type } = props.inbox;
-  return getInboxIconByType(type, medium);
+  return getInboxIconByType(type, medium, 'line');
 });
 </script>

@@ -47,8 +47,8 @@ const senderThumbnailSrc = computed(() => props.sender?.thumbnail);
  <span class="flex-shrink-0 text-sm text-n-slate-11 whitespace-nowrap">
    {{ t('CAMPAIGN.LIVE_CHAT.CARD.CAMPAIGN_DETAILS.FROM') }}
  </span>
-  <div class="flex items-center gap-1.5 flex-shrink-0">
-    <Icon :icon="inboxIcon" class="flex-shrink-0 text-n-slate-12 size-3" />
+  <div class="flex items-center gap-1 flex-shrink-0">
+    <Icon :icon="inboxIcon" class="flex-shrink-0 text-n-slate-12 size-4" />
    <span class="text-sm font-medium text-n-slate-12">
      {{ inboxName }}
    </span>
@@ -1,5 +1,4 @@
 <script setup>
-import { vOnClickOutside } from '@vueuse/components';
 import Button from 'dashboard/components-next/button/Button.vue';

 defineProps({
@@ -22,18 +21,16 @@ const handleButtonClick = () => {

 <template>
  <section class="flex flex-col w-full h-full overflow-hidden bg-n-surface-1">
-    <header class="sticky top-0 z-10 px-6">
+    <header
+      class="sticky top-0 z-10 px-6 after:absolute after:inset-x-0 after:-bottom-4 after:bg-gradient-to-b after:from-n-surface-1 after:from-10% after:dark:from-0% after:to-transparent after:h-4 after:pointer-events-none"
+    >
      <div class="w-full max-w-5xl mx-auto">
        <div class="flex items-center justify-between w-full h-20 gap-2">
          <span class="text-heading-1 text-n-slate-12">
            {{ headerTitle }}
          </span>
          <div
-            v-on-click-outside="[
-              () => emit('close'),
-              // This will prevent closing the modal when the editor Create link popup is open
-              { ignore: ['dialog.ProseMirror-prompt-backdrop'] },
-            ]"
+            v-on-clickaway="() => emit('close')"
            class="relative group/campaign-button"
          >
            <Button
@@ -49,7 +46,7 @@ const handleButtonClick = () => {
      </div>
    </header>
    <main class="flex-1 px-6 overflow-y-auto">
-      <div class="w-full max-w-5xl mx-auto py-4">
+      <div class="w-full mx-auto max-w-5xl py-4">
        <slot name="default" />
      </div>
    </main>
@@ -306,7 +306,7 @@ defineExpose({ prepareCampaignDetails, isSubmitDisabled });
        variant="faded"
        color="slate"
        :label="t('CAMPAIGN.LIVE_CHAT.CREATE.FORM.BUTTONS.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-11 hover:bg-n-alpha-3"
+        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
        @click="handleCancel"
      />
      <Button
--- a/Show More
+++ b/Show More
Author	SHA1	Message	Date
iamsivin	48ae6e5381	chore: Update display property design	2026-01-22 18:18:11 +05:30
iamsivin	077ce63c8f	chore: Conflict clean up	2026-01-22 16:31:10 +05:30
iamsivin	968a280b21	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-22 16:15:19 +05:30
iamsivin	6ce3423205	chore: Update contacts page	2026-01-22 09:35:58 +05:30
Sivin VargheseandGitHub	7455838206	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-21 11:21:25 +05:30
Sivin VargheseandGitHub	5c48ebd476	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-20 07:40:30 +05:30
Sivin VargheseandGitHub	0225a195d4	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-16 14:50:34 +05:30
iamsivin	ed590a0684	chore: Update feedback fixes	2026-01-16 01:21:51 +05:30
Sivin VargheseandGitHub	8e5e5692fd	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-15 13:42:00 +05:30
Sivin VargheseandGitHub	ea592481d1	feat: Update settings pages UI (#13191 )	2026-01-15 12:30:53 +05:30
Sivin VargheseandGitHub	f6b2bc170e	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-14 15:36:50 +05:30
Sivin VargheseandGitHub	c29c045a2b	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-14 14:34:07 +05:30
Sivin VargheseandGitHub	271e2742ec	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-12 20:22:45 +05:30
Sivin VargheseandGitHub	db13dd9ba8	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-12 12:25:24 +05:30
Sivin VargheseandGitHub	fe951d9d92	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-12 10:13:31 +05:30
Sivin VargheseandGitHub	81b54c5e4e	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-09 23:56:29 +05:30
Sivin VargheseandGitHub	4deb999b45	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-09 12:25:39 +05:30
Sivin VargheseandGitHub	1e0dfbf7d9	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-08 20:12:51 +05:30
iamsivin	79cb13c4ac	chore: Minor fix	2026-01-08 18:09:00 +05:30
Sivin VargheseandGitHub	ffb0598547	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-08 15:30:07 +05:30
iamsivin	3a65481e19	fix: Rebase issue	2026-01-07 16:01:56 +05:30
Sivin VargheseandGitHub	3f29bf78e2	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-07 15:58:29 +05:30
iamsivin	e42f2deab5	chore: Update typography in contacts page	2026-01-07 13:31:21 +05:30
iamsivin	3813a25eae	fix: Button shadow issue	2026-01-07 12:02:21 +05:30
iamsivin	017bf17e06	chore: Update typography in Help Center	2026-01-07 11:48:35 +05:30
Sivin VargheseandGitHub	d1fb816243	feat: Update locales page UI (#13053 )	2026-01-07 10:59:00 +05:30
Sivin VargheseandGitHub	dd426d69eb	feat: Update categories page UI (#13052 )	2026-01-07 10:57:46 +05:30
Sivin VargheseandGitHub	b7be546934	feat: Update articles page UI (#13049 )	2026-01-07 10:54:24 +05:30
Sivin VargheseandGitHub	d6d7aba465	feat: Update Captain pages UI (#13184 )	2026-01-07 00:44:07 +05:30
Sivin VargheseandGitHub	68fc2e36aa	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-06 21:00:40 +05:30
Sivin VargheseandGitHub	2387ebf443	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-06 13:23:01 +05:30
iamsivin	d5ba0a946b	chore: Update slate button icon color	2026-01-05 11:01:40 +05:30
Sivin VargheseandGitHub	15584c0bb4	Merge branch 'develop' into feat/v5-ui-redesign	2026-01-05 10:30:55 +05:30
Sivin VargheseandGitHub	d3ed788abb	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-22 21:50:09 +05:30
iamsivin	dcd41cdae0	chore: Feedback fixes	2025-12-22 17:22:42 +05:30
iamsivin	8191d65033	chore: Update messages section	2025-12-22 15:51:46 +05:30
Sivin VargheseandGitHub	c54c125f3b	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-20 09:04:17 +05:30
Sivin VargheseandGitHub	3bdfeff5f2	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-19 09:58:52 +05:30
Sivin VargheseandGitHub	e8b57bdeec	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-18 07:08:19 +05:30
iamsivin	08d3fb5b12	chore: Fix spec	2025-12-17 23:17:53 +05:30
iamsivin	6deceb651c	chore: Fix Tiktok icon	2025-12-17 23:14:24 +05:30
Sivin VargheseandGitHub	ceb0b773a4	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-17 22:54:42 +05:30
iamsivin	67766faa07	chore: Update typography in sidebar, chatlist, conversation card	2025-12-17 22:43:38 +05:30
Sivin VargheseandGitHub	657a89992a	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-17 12:18:35 +05:30
iamsivin	fe37bbaad7	chore: Minor fix	2025-12-16 20:46:22 +05:30
Sivin VargheseandGitHub	169ef09606	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-16 14:47:46 +05:30
Sivin VargheseandGitHub	f2ebccb89d	feat: Add typography utility classes (#13075 )	2025-12-16 12:33:19 +05:30
Sivin VargheseandGitHub	e98257b5a1	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-16 10:06:51 +05:30
Sivin VargheseandGitHub	abb2963882	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-15 17:28:39 +05:30
Sivin VargheseandGitHub	9ede713f66	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-11 20:32:39 +05:30
Sivin VargheseandGitHub	9b2b52bff8	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-11 12:25:53 +05:30
Sivin VargheseandGitHub	417f28ce4a	feat: Update contact details page UI (#13041 )	2025-12-10 20:14:24 +05:30
Sivin VargheseandGitHub	8d191a70b1	feat: Update contact list page (#13020 )	2025-12-10 19:47:20 +05:30
iamsivin	ee82a63b35	chore: Update button radius	2025-12-10 16:31:44 +05:30
Sivin VargheseandGitHub	446e164f2d	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-10 15:48:49 +05:30
iamsivin	0c1e7e1cd3	chore: Minor fix	2025-12-10 15:48:35 +05:30
iamsivin	3508228967	chore: Minor fix	2025-12-10 15:45:25 +05:30
Sivin VargheseandGitHub	b1a782a8f3	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-09 19:56:49 +05:30
iamsivin	e88db02ba2	chore: Update surface dark mode colors	2025-12-09 19:56:22 +05:30
Sivin VargheseandGitHub	99d9c8c41d	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-09 10:14:17 +05:30
Sivin VargheseandGitHub	9fe937094a	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-09 00:25:10 +05:30
Sivin VargheseandGitHub	998fed4a35	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-08 21:27:44 +05:30
iamsivin	bd036c1889	chore: Update conversation header when side panel is open	2025-12-04 14:56:26 +05:30
Sivin VargheseandGitHub	c1534e788d	feat: Update conversation filter UI (#13000 )	2025-12-04 13:57:34 +05:30
Sivin VargheseandGitHub	f5608bc28b	feat: Update dashboard empty state UI (#12990 )	2025-12-04 13:56:45 +05:30
Sivin VargheseandGitHub	b92b533afb	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-04 13:56:20 +05:30
Sivin VargheseandGitHub	604d4a9c30	feat: Update conversation side panel layout and styling (#12983 )	2025-12-04 13:55:07 +05:30
Sivin VargheseandGitHub	832d61c004	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-04 10:39:39 +05:30
Sivin VargheseandGitHub	3308616223	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-03 15:48:19 +05:30
Sivin VargheseandGitHub	8ad1bf3d2b	feat: Update conversation messages screen UI (#12975 )	2025-12-03 15:48:04 +05:30
Sivin VargheseandGitHub	99f17891d0	feat: Updated conversation list UI (#12971 )	2025-12-03 15:46:16 +05:30
Sivin VargheseandGitHub	eccf3dd8f6	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-01 15:02:29 +05:30
Sivin VargheseandGitHub	4cf5975ab8	Merge branch 'develop' into feat/v5-ui-redesign	2025-12-01 10:24:41 +05:30
Sivin VargheseandGitHub	f6852c33cb	feat: Redesign conversation card component UI (#12957 )	2025-12-01 10:18:14 +05:30
Sivin VargheseandGitHub	a0edf2e6e3	chore: Update sidebar and app layout UI (#12933 )	2025-11-28 18:39:51 +05:30
Sivin VargheseandGitHub	8cc6bde24f	Merge branch 'develop' into feat/v5-ui-redesign	2025-11-28 16:46:15 +05:30
Sivin VargheseandGitHub	4c724a4887	Merge branch 'develop' into feat/v5-ui-redesign	2025-11-28 15:36:07 +05:30
Sivin VargheseandGitHub	556a49a25a	Merge branch 'develop' into feat/v5-ui-redesign	2025-11-27 11:04:10 +05:30
Sivin VargheseandGitHub	727ffea9f7	Merge branch 'develop' into feat/v5-ui-redesign	2025-11-26 17:21:48 +05:30
Sivin VargheseandGitHub	08794c69ee	Merge branch 'develop' into feat/v5-ui-redesign	2025-11-26 10:11:34 +05:30
Sivin VargheseandGitHub	0829fbccd1	Merge branch 'develop' into feat/v5-ui-redesign	2025-11-25 09:03:35 +05:30
Sivin VargheseandGitHub	c94d76191b	chore: Update theme colors and add new Inter variable fonts (#12932 )	2025-11-24 20:57:34 +05:30
@@ -1 +1 @@
 .13.0
 .10.1