chore: Update display property design

- Fix ordered lists being sent as unordered lists in WhatsApp
integrations
- The WhatsApp markdown renderer was converting all lists to bullet
points (-), ignoring numbered list formatting
- Added ordered list support by tracking list_type and list_item_number
from CommonMarker AST metadata

Before:
Input: "1. First\n2. Second\n3. Third"
Output: "- First\n- Second\n- Third"

After:

Input: "1. First\n2. Second\n3. Third"
Output: "1. First\n2. Second\n3. Third"

.circleci/config.yml

@@ -76,7 +76,7 @@ jobs:
             bundle install
 
       - node/install:
-          node-version: '23.7'
+          node-version: '24.13'
       - node/install-pnpm
       - node/install-packages:
           pkg-manager: pnpm
@@ -117,7 +117,7 @@ jobs:
     steps:
       - checkout
       - node/install:
-          node-version: '23.7'
+          node-version: '24.13'
       - node/install-pnpm
       - node/install-packages:
           pkg-manager: pnpm
@@ -148,7 +148,7 @@ jobs:
     steps:
       - checkout
       - node/install:
-          node-version: '23.7'
+          node-version: '24.13'
       - node/install-pnpm
       - node/install-packages:
           pkg-manager: pnpm
@@ -218,6 +218,49 @@ jobs:
             source ~/.rvm/scripts/rvm
             bundle install
 
+      # Install and configure OpenSearch
+      - run:
+          name: Install OpenSearch
+          command: |
+            # Download and install OpenSearch 2.11.0 (compatible with Elasticsearch 7.x clients)
+            wget https://artifacts.opensearch.org/releases/bundle/opensearch/2.11.0/opensearch-2.11.0-linux-x64.tar.gz
+            tar -xzf opensearch-2.11.0-linux-x64.tar.gz
+            sudo mv opensearch-2.11.0 /opt/opensearch
+
+      - run:
+          name: Configure and Start OpenSearch
+          command: |
+            # Configure OpenSearch for single-node testing
+            cat > /opt/opensearch/config/opensearch.yml \<< EOF
+            cluster.name: chatwoot-test
+            node.name: node-1
+            network.host: 0.0.0.0
+            http.port: 9200
+            discovery.type: single-node
+            plugins.security.disabled: true
+            EOF
+
+            # Set ownership and permissions
+            sudo chown -R $USER:$USER /opt/opensearch
+
+            # Start OpenSearch in background
+            /opt/opensearch/bin/opensearch -d -p /tmp/opensearch.pid
+
+      - run:
+          name: Wait for OpenSearch to be ready
+          command: |
+            echo "Waiting for OpenSearch to start..."
+            for i in {1..30}; do
+              if curl -s http://localhost:9200/_cluster/health | grep -q '"status"'; then
+                echo "OpenSearch is ready!"
+                exit 0
+              fi
+              echo "Waiting... ($i/30)"
+              sleep 2
+            done
+            echo "OpenSearch failed to start"
+            exit 1
+
       # Configure environment and database
       - run:
           name: Database Setup and Configure Environment Variables
@@ -234,6 +277,7 @@ jobs:
             sed -i -e '/POSTGRES_USERNAME/ s/=.*/=chatwoot/' .env
             sed -i -e "/POSTGRES_PASSWORD/ s/=.*/=$pg_pass/" .env
             echo -en "\nINSTALLATION_ENV=circleci" >> ".env"
+            echo -en "\nOPENSEARCH_URL=http://localhost:9200" >> ".env"
 
       # Database setup
       - run:

.devcontainer/docker-compose.base.yml

@@ -10,7 +10,7 @@ services:
       dockerfile: .devcontainer/Dockerfile.base
       args:
         VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '23.7.0'
+        NODE_VERSION: '24.13.0'
         RUBY_VERSION: '3.4.4'
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: '1000'

.devcontainer/docker-compose.yml

@@ -11,7 +11,7 @@ services:
       dockerfile: .devcontainer/Dockerfile
       args:
         VARIANT: 'ubuntu-22.04'
-        NODE_VERSION: '23.7.0'
+        NODE_VERSION: '24.13.0'
         RUBY_VERSION: '3.4.4'
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: '1000'

.env.example

@@ -274,3 +274,5 @@ AZURE_APP_SECRET=
 # Set to true if you want to remove stale contact inboxes
 # contact_inboxes with no conversation older than 90 days will be removed
 # REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false
+
+# REDIS_ALFRED_SIZE=10

.github/workflows/frontend-fe.yml

@@ -26,7 +26,7 @@ jobs:
 
       - uses: actions/setup-node@v4
         with:
-          node-version: 23
+          node-version: 24
           cache: 'pnpm'
 
       - name: Install pnpm dependencies

.github/workflows/run_foss_spec.yml

@@ -28,7 +28,7 @@ jobs:
       - uses: pnpm/action-setup@v4
       - uses: actions/setup-node@v4
         with:
-          node-version: 23
+          node-version: 24
           cache: 'pnpm'
       - name: Install pnpm dependencies
         run: pnpm i
@@ -43,7 +43,7 @@ jobs:
       - uses: pnpm/action-setup@v4
       - uses: actions/setup-node@v4
         with:
-          node-version: 23
+          node-version: 24
           cache: 'pnpm'
       - name: Install pnpm dependencies
         run: pnpm i
@@ -94,7 +94,7 @@ jobs:
 
       - uses: actions/setup-node@v4
         with:
-          node-version: 23
+          node-version: 24
           cache: 'pnpm'
 
       - name: Install pnpm dependencies

.github/workflows/size-limit.yml

@@ -28,7 +28,7 @@ jobs:
 
       - uses: actions/setup-node@v4
         with:
-          node-version: 23
+          node-version: 24
           cache: 'pnpm'
 
       - name: pnpm

.nvmrc

@@ -1 +1 @@
-23.7.0
+24.13.0

AGENTS.md

@@ -47,6 +47,13 @@
 - Avoid writing specs unless explicitly asked
 - Remove dead/unreachable/unused code
 - Don’t write multiple versions or backups for the same logic — pick the best approach and implement it
+- Prefer `with_modified_env` (from spec helpers) over stubbing `ENV` directly in specs
+- Specs in parallel/reloading environments: prefer comparing `error.class.name` over constant class equality when asserting raised errors
+
+## Commit Messages
+
+- Prefer Conventional Commits: `type(scope): subject` (scope optional)
+- Example: `feat(auth): add user authentication`
 - Don't reference Claude in commit messages
 
 ## Project-Specific
@@ -78,3 +85,4 @@ Practical checklist for any change impacting core logic or public APIs
 - Keep request/response contracts stable across OSS and Enterprise; update both sets of routes/controllers when introducing new APIs.
 - When renaming/moving shared code, mirror the change in `enterprise/` to prevent drift.
 - Tests: Add Enterprise-specific specs under `spec/enterprise`, mirroring OSS spec layout where applicable.
+- When modifying existing OSS features for Enterprise-only behavior, add an Enterprise module (via `prepend_mod_with`/`include_mod_with`) instead of editing OSS files directly—especially for policies, controllers, and services. For Enterprise-exclusive features, place code directly under `enterprise/`.

Gemfile.lock

@@ -140,24 +140,27 @@ GEM
       actionmailbox (>= 7.1.0)
       aws-sdk-s3 (~> 1, >= 1.123.0)
       aws-sdk-sns (~> 1, >= 1.61.0)
-    aws-eventstream (1.2.0)
-    aws-partitions (1.760.0)
-    aws-sdk-core (3.188.0)
-      aws-eventstream (~> 1, >= 1.0.2)
-      aws-partitions (~> 1, >= 1.651.0)
-      aws-sigv4 (~> 1.5)
+    aws-eventstream (1.4.0)
+    aws-partitions (1.1198.0)
+    aws-sdk-core (3.240.0)
+      aws-eventstream (~> 1, >= 1.3.0)
+      aws-partitions (~> 1, >= 1.992.0)
+      aws-sigv4 (~> 1.9)
+      base64
+      bigdecimal
       jmespath (~> 1, >= 1.6.1)
-    aws-sdk-kms (1.64.0)
-      aws-sdk-core (~> 3, >= 3.165.0)
-      aws-sigv4 (~> 1.1)
-    aws-sdk-s3 (1.126.0)
-      aws-sdk-core (~> 3, >= 3.174.0)
+      logger
+    aws-sdk-kms (1.118.0)
+      aws-sdk-core (~> 3, >= 3.239.1)
+      aws-sigv4 (~> 1.5)
+    aws-sdk-s3 (1.208.0)
+      aws-sdk-core (~> 3, >= 3.234.0)
       aws-sdk-kms (~> 1)
-      aws-sigv4 (~> 1.4)
+      aws-sigv4 (~> 1.5)
     aws-sdk-sns (1.70.0)
       aws-sdk-core (~> 3, >= 3.188.0)
       aws-sigv4 (~> 1.1)
-    aws-sigv4 (1.5.2)
+    aws-sigv4 (1.12.1)
       aws-eventstream (~> 1, >= 1.0.2)
     barnes (0.0.9)
       multi_json (~> 1)
@@ -438,7 +441,8 @@ GEM
     http-cookie (1.0.5)
       domain_name (~> 0.5)
     http-form_data (2.3.0)
-    httparty (0.21.0)
+    httparty (0.24.0)
+      csv
       mini_mime (>= 1.0.0)
       multi_xml (>= 0.5.2)
     httpclient (2.8.3)
@@ -552,7 +556,8 @@ GEM
       ruby2_keywords
     msgpack (1.8.0)
     multi_json (1.15.0)
-    multi_xml (0.6.0)
+    multi_xml (0.8.0)
+      bigdecimal (>= 3.1, < 5)
     multipart-post (2.3.0)
     mutex_m (0.3.0)
     neighbor (0.2.3)

README.md

@@ -8,7 +8,6 @@ ___
 The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
 
 <p>
-  <a href="https://codeclimate.com/github/chatwoot/chatwoot/maintainability"><img src="https://api.codeclimate.com/v1/badges/e6e3f66332c91e5a4c0c/maintainability" alt="Maintainability"></a>
   <img src="https://img.shields.io/circleci/build/github/chatwoot/chatwoot" alt="CircleCI Badge">
     <a href="https://hub.docker.com/r/chatwoot/chatwoot/"><img src="https://img.shields.io/docker/pulls/chatwoot/chatwoot" alt="Docker Pull Badge"></a>
   <a href="https://hub.docker.com/r/chatwoot/chatwoot/"><img src="https://img.shields.io/docker/cloud/build/chatwoot/chatwoot" alt="Docker Build Badge"></a>
@@ -137,4 +136,4 @@ Thanks goes to all these [wonderful people](https://www.chatwoot.com/docs/contri
 <a href="https://github.com/chatwoot/chatwoot/graphs/contributors"><img src="https://opencollective.com/chatwoot/contributors.svg?width=890&button=false" /></a>
 
 
-*Chatwoot* &copy; 2017-2025, Chatwoot Inc - Released under the MIT License.
+*Chatwoot* &copy; 2017-2026, Chatwoot Inc - Released under the MIT License.

VERSION_CW

@@ -1 +1 @@
-4.8.0
+4.10.1

VERSION_CWCTL

@@ -1 +1 @@
-3.4.3
+3.5.0

app/builders/v2/reports/channel_summary_builder.rb

@@ -0,0 +1,38 @@
+class V2::Reports::ChannelSummaryBuilder
+  include DateRangeHelper
+
+  pattr_initialize [:account!, :params!]
+
+  def build
+    conversations_by_channel_and_status.transform_values { |status_counts| build_channel_stats(status_counts) }
+  end
+
+  private
+
+  def conversations_by_channel_and_status
+    account.conversations
+           .joins(:inbox)
+           .where(created_at: range)
+           .group('inboxes.channel_type', 'conversations.status')
+           .count
+           .each_with_object({}) do |((channel_type, status), count), grouped|
+      grouped[channel_type] ||= {}
+      grouped[channel_type][status] = count
+    end
+  end
+
+  def build_channel_stats(status_counts)
+    open_count = status_counts['open'] || 0
+    resolved_count = status_counts['resolved'] || 0
+    pending_count = status_counts['pending'] || 0
+    snoozed_count = status_counts['snoozed'] || 0
+
+    {
+      open: open_count,
+      resolved: resolved_count,
+      pending: pending_count,
+      snoozed: snoozed_count,
+      total: open_count + resolved_count + pending_count + snoozed_count
+    }
+  end
+end

app/builders/year_in_review_builder.rb

@@ -0,0 +1,74 @@
+class YearInReviewBuilder
+  attr_reader :account, :user_id, :year
+
+  def initialize(account:, user_id:, year:)
+    @account = account
+    @user_id = user_id
+    @year = year
+  end
+
+  def build
+    {
+      year: year,
+      total_conversations: total_conversations_count,
+      busiest_day: busiest_day_data,
+      support_personality: support_personality_data
+    }
+  end
+
+  private
+
+  def year_range
+    @year_range ||= begin
+      start_time = Time.zone.local(year, 1, 1).beginning_of_day
+      end_time = Time.zone.local(year, 12, 31).end_of_day
+      start_time..end_time
+    end
+  end
+
+  def total_conversations_count
+    account.conversations
+           .where(assignee_id: user_id, created_at: year_range)
+           .count
+  end
+
+  def busiest_day_data
+    daily_counts = account.conversations
+                          .where(assignee_id: user_id, created_at: year_range)
+                          .group_by_day(:created_at, range: year_range, time_zone: Time.zone)
+                          .count
+
+    return nil if daily_counts.empty?
+
+    busiest_date, count = daily_counts.max_by { |_date, cnt| cnt }
+
+    return nil if count.zero?
+
+    {
+      date: busiest_date.strftime('%b %d'),
+      count: count
+    }
+  end
+
+  def support_personality_data
+    response_time = average_response_time
+
+    return { avg_response_time_seconds: 0 } if response_time.nil?
+
+    {
+      avg_response_time_seconds: response_time.to_i
+    }
+  end
+
+  def average_response_time
+    avg_time = account.reporting_events
+                      .where(
+                        name: 'first_response',
+                        user_id: user_id,
+                        created_at: year_range
+                      )
+                      .average(:value)
+
+    avg_time&.to_f
+  end
+end

app/controllers/api/v1/accounts/automation_rules_controller.rb

@@ -1,4 +1,6 @@
 class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseController
+  include AttachmentConcern
+
   before_action :check_authorization
   before_action :fetch_automation_rule, only: [:show, :update, :destroy, :clone]
 
@@ -9,25 +11,32 @@ class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseCont
   def show; end
 
   def create
+    blobs, actions, error = validate_and_prepare_attachments(params[:actions])
+    return render_could_not_create_error(error) if error
+
     @automation_rule = Current.account.automation_rules.new(automation_rules_permit)
-    @automation_rule.actions = params[:actions]
+    @automation_rule.actions = actions
     @automation_rule.conditions = params[:conditions]
 
-    render json: { error: @automation_rule.errors.messages }, status: :unprocessable_entity and return unless @automation_rule.valid?
+    return render_could_not_create_error(@automation_rule.errors.messages) unless @automation_rule.valid?
 
     @automation_rule.save!
-    process_attachments
-    @automation_rule
+    blobs.each { |blob| @automation_rule.files.attach(blob) }
   end
 
   def update
-    ActiveRecord::Base.transaction do
-      automation_rule_update
-      process_attachments
+    blobs, actions, error = validate_and_prepare_attachments(params[:actions], @automation_rule)
+    return render_could_not_create_error(error) if error
 
+    ActiveRecord::Base.transaction do
+      @automation_rule.assign_attributes(automation_rules_permit)
+      @automation_rule.actions = actions if params[:actions]
+      @automation_rule.conditions = params[:conditions] if params[:conditions]
+      @automation_rule.save!
+      blobs.each { |blob| @automation_rule.files.attach(blob) }
     rescue StandardError => e
       Rails.logger.error e
-      render json: { error: @automation_rule.errors.messages }.to_json, status: :unprocessable_entity
+      render_could_not_create_error(@automation_rule.errors.messages)
     end
   end
 
@@ -43,29 +52,11 @@ class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseCont
     @automation_rule = new_rule
   end
 
-  def process_attachments
-    actions = @automation_rule.actions.filter_map { |k, _v| k if k['action_name'] == 'send_attachment' }
-    return if actions.blank?
-
-    actions.each do |action|
-      blob_id = action['action_params']
-      blob = ActiveStorage::Blob.find_by(id: blob_id)
-      @automation_rule.files.attach(blob)
-    end
-  end
-
   private
 
-  def automation_rule_update
-    @automation_rule.update!(automation_rules_permit)
-    @automation_rule.actions = params[:actions] if params[:actions]
-    @automation_rule.conditions = params[:conditions] if params[:conditions]
-    @automation_rule.save!
-  end
-
   def automation_rules_permit
     params.permit(
-      :name, :description, :event_name, :account_id, :active,
+      :name, :description, :event_name, :active,
       conditions: [:attribute_key, :filter_operator, :query_operator, :custom_attribute_type, { values: [] }],
       actions: [:action_name, { action_params: [] }]
     )

app/controllers/api/v1/accounts/captain/preferences_controller.rb

@@ -0,0 +1,76 @@
+class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::BaseController
+  before_action :current_account
+  before_action :authorize_account_update, only: [:update]
+
+  def show
+    render json: preferences_payload
+  end
+
+  def update
+    params_to_update = captain_params
+    @current_account.captain_models = params_to_update[:captain_models] if params_to_update[:captain_models]
+    @current_account.captain_features = params_to_update[:captain_features] if params_to_update[:captain_features]
+    @current_account.save!
+
+    render json: preferences_payload
+  end
+
+  private
+
+  def preferences_payload
+    {
+      providers: Llm::Models.providers,
+      models: Llm::Models.models,
+      features: features_with_account_preferences
+    }
+  end
+
+  def authorize_account_update
+    authorize @current_account, :update?
+  end
+
+  def captain_params
+    permitted = {}
+    permitted[:captain_models] = merged_captain_models if params[:captain_models].present?
+    permitted[:captain_features] = merged_captain_features if params[:captain_features].present?
+    permitted
+  end
+
+  def merged_captain_models
+    existing_models = @current_account.captain_models || {}
+    existing_models.merge(permitted_captain_models)
+  end
+
+  def merged_captain_features
+    existing_features = @current_account.captain_features || {}
+    existing_features.merge(permitted_captain_features)
+  end
+
+  def permitted_captain_models
+    params.require(:captain_models).permit(
+      :editor, :assistant, :copilot, :label_suggestion,
+      :audio_transcription, :help_center_search
+    ).to_h.stringify_keys
+  end
+
+  def permitted_captain_features
+    params.require(:captain_features).permit(
+      :editor, :assistant, :copilot, :label_suggestion,
+      :audio_transcription, :help_center_search
+    ).to_h.stringify_keys
+  end
+
+  def features_with_account_preferences
+    preferences = Current.account.captain_preferences
+    account_features = preferences[:features] || {}
+    account_models = preferences[:models] || {}
+
+    Llm::Models.feature_keys.index_with do |feature_key|
+      config = Llm::Models.feature_config(feature_key)
+      config.merge(
+        enabled: account_features[feature_key] == true,
+        selected: account_models[feature_key] || config[:default]
+      )
+    end
+  end
+end

app/controllers/api/v1/accounts/channels/twilio_channels_controller.rb

@@ -64,7 +64,7 @@ class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts:
 
   def permitted_params
     params.require(:twilio_channel).permit(
-      :account_id, :messaging_service_sid, :phone_number, :account_sid, :auth_token, :name, :medium, :api_key_sid
+      :messaging_service_sid, :phone_number, :account_sid, :auth_token, :name, :medium, :api_key_sid
     )
   end
 end

app/controllers/api/v1/accounts/csat_survey_responses_controller.rb

@@ -50,3 +50,5 @@ class Api::V1::Accounts::CsatSurveyResponsesController < Api::V1::Accounts::Base
     @current_page = params[:page] || 1
   end
 end
+
+Api::V1::Accounts::CsatSurveyResponsesController.prepend_mod_with('Api::V1::Accounts::CsatSurveyResponsesController')

app/controllers/api/v1/accounts/inbox_csat_templates_controller.rb

@@ -1,38 +1,27 @@
 class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseController
-  DEFAULT_BUTTON_TEXT = 'Please rate us'.freeze
-  DEFAULT_LANGUAGE = 'en'.freeze
-
   before_action :fetch_inbox
   before_action :validate_whatsapp_channel
 
   def show
-    template = @inbox.csat_config&.dig('template')
-    return render json: { template_exists: false } unless template
+    service = CsatTemplateManagementService.new(@inbox)
+    result = service.template_status
 
-    template_name = template['name'] || Whatsapp::CsatTemplateNameService.csat_template_name(@inbox.id)
-    status_result = @inbox.channel.provider_service.get_template_status(template_name)
-
-    render_template_status_response(status_result, template_name)
-  rescue StandardError => e
-    Rails.logger.error "Error fetching CSAT template status: #{e.message}"
-    render json: { error: e.message }, status: :internal_server_error
+    if result[:service_error]
+      render json: { error: result[:service_error] }, status: :internal_server_error
+    else
+      render json: result
+    end
   end
 
   def create
     template_params = extract_template_params
     return render_missing_message_error if template_params[:message].blank?
 
-    # Delete existing template even though we are using a new one.
-    # We don't want too many templates in the business portfolio, but the create operation shouldn't fail if deletion fails.
-    delete_existing_template_if_needed
-
-    result = create_template_via_provider(template_params)
+    service = CsatTemplateManagementService.new(@inbox)
+    result = service.create_template(template_params)
     render_template_creation_result(result)
   rescue ActionController::ParameterMissing
     render json: { error: 'Template parameters are required' }, status: :unprocessable_entity
-  rescue StandardError => e
-    Rails.logger.error "Error creating CSAT template: #{e.message}"
-    render json: { error: 'Template creation failed' }, status: :internal_server_error
   end
 
   private
@@ -43,9 +32,9 @@ class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseC
   end
 
   def validate_whatsapp_channel
-    return if @inbox.whatsapp?
+    return if @inbox.whatsapp? || @inbox.twilio_whatsapp?
 
-    render json: { error: 'CSAT template operations only available for WhatsApp channels' },
+    render json: { error: 'CSAT template operations only available for WhatsApp and Twilio WhatsApp channels' },
            status: :bad_request
   end
 
@@ -57,35 +46,36 @@ class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseC
     render json: { error: 'Message is required' }, status: :unprocessable_entity
   end
 
-  def create_template_via_provider(template_params)
-    template_config = {
-      message: template_params[:message],
-      button_text: template_params[:button_text] || DEFAULT_BUTTON_TEXT,
-      base_url: ENV.fetch('FRONTEND_URL', 'http://localhost:3000'),
-      language: template_params[:language] || DEFAULT_LANGUAGE,
-      template_name: Whatsapp::CsatTemplateNameService.csat_template_name(@inbox.id)
-    }
-
-    @inbox.channel.provider_service.create_csat_template(template_config)
-  end
-
   def render_template_creation_result(result)
     if result[:success]
       render_successful_template_creation(result)
+    elsif result[:service_error]
+      render json: { error: result[:service_error] }, status: :internal_server_error
     else
       render_failed_template_creation(result)
     end
   end
 
   def render_successful_template_creation(result)
-    render json: {
-      template: {
-        name: result[:template_name],
-        template_id: result[:template_id],
-        status: 'PENDING',
-        language: result[:language] || DEFAULT_LANGUAGE
-      }
-    }, status: :created
+    if @inbox.twilio_whatsapp?
+      render json: {
+        template: {
+          friendly_name: result[:friendly_name],
+          content_sid: result[:content_sid],
+          status: result[:status] || 'pending',
+          language: result[:language] || 'en'
+        }
+      }, status: :created
+    else
+      render json: {
+        template: {
+          name: result[:template_name],
+          template_id: result[:template_id],
+          status: 'PENDING',
+          language: result[:language] || 'en'
+        }
+      }, status: :created
+    end
   end
 
   def render_failed_template_creation(result)
@@ -98,45 +88,6 @@ class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseC
     }, status: :unprocessable_entity
   end
 
-  def delete_existing_template_if_needed
-    template = @inbox.csat_config&.dig('template')
-    return true if template.blank?
-
-    template_name = template['name']
-    return true if template_name.blank?
-
-    template_status = @inbox.channel.provider_service.get_template_status(template_name)
-    return true unless template_status[:success]
-
-    deletion_result = @inbox.channel.provider_service.delete_csat_template(template_name)
-    if deletion_result[:success]
-      Rails.logger.info "Deleted existing CSAT template '#{template_name}' for inbox #{@inbox.id}"
-      true
-    else
-      Rails.logger.warn "Failed to delete existing CSAT template '#{template_name}' for inbox #{@inbox.id}: #{deletion_result[:response_body]}"
-      false
-    end
-  rescue StandardError => e
-    Rails.logger.error "Error during template deletion for inbox #{@inbox.id}: #{e.message}"
-    false
-  end
-
-  def render_template_status_response(status_result, template_name)
-    if status_result[:success]
-      render json: {
-        template_exists: true,
-        template_name: template_name,
-        status: status_result[:template][:status],
-        template_id: status_result[:template][:id]
-      }
-    else
-      render json: {
-        template_exists: false,
-        error: 'Template not found'
-      }
-    end
-  end
-
   def parse_whatsapp_error(response_body)
     return { user_message: nil, technical_details: nil } if response_body.blank?
 

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -176,7 +176,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
      :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name,
      { csat_config: [:display_type, :message, :button_text, :language,
                      { survey_rules: [:operator, { values: [] }],
-                       template: [:name, :template_id, :created_at, :language] }] }]
+                       template: [:name, :template_id, :friendly_name, :content_sid, :approval_sid, :created_at, :language, :status] }] }]
   end
 
   def permitted_params(channel_attributes = [])

app/controllers/api/v1/accounts/macros_controller.rb

@@ -1,4 +1,6 @@
 class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController
+  include AttachmentConcern
+
   before_action :fetch_macro, only: [:show, :update, :destroy, :execute]
   before_action :check_authorization, only: [:show, :update, :destroy, :execute]
 
@@ -11,26 +13,32 @@ class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController
   end
 
   def create
+    blobs, actions, error = validate_and_prepare_attachments(params[:actions])
+    return render_could_not_create_error(error) if error
+
     @macro = Current.account.macros.new(macros_with_user.merge(created_by_id: current_user.id))
     @macro.set_visibility(current_user, permitted_params)
-    @macro.actions = params[:actions]
+    @macro.actions = actions
 
-    render json: { error: @macro.errors.messages }, status: :unprocessable_entity and return unless @macro.valid?
+    return render_could_not_create_error(@macro.errors.messages) unless @macro.valid?
 
     @macro.save!
-    process_attachments
-    @macro
+    blobs.each { |blob| @macro.files.attach(blob) }
   end
 
   def update
+    blobs, actions, error = validate_and_prepare_attachments(params[:actions], @macro)
+    return render_could_not_create_error(error) if error
+
     ActiveRecord::Base.transaction do
-      @macro.update!(macros_with_user)
+      @macro.assign_attributes(macros_with_user)
       @macro.set_visibility(current_user, permitted_params)
-      process_attachments
+      @macro.actions = actions if params[:actions]
       @macro.save!
+      blobs.each { |blob| @macro.files.attach(blob) }
     rescue StandardError => e
       Rails.logger.error e
-      render json: { error: @macro.errors.messages }.to_json, status: :unprocessable_entity
+      render_could_not_create_error(@macro.errors.messages)
     end
   end
 
@@ -47,20 +55,9 @@ class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController
 
   private
 
-  def process_attachments
-    actions = @macro.actions.filter_map { |k, _v| k if k['action_name'] == 'send_attachment' }
-    return if actions.blank?
-
-    actions.each do |action|
-      blob_id = action['action_params']
-      blob = ActiveStorage::Blob.find_by(id: blob_id)
-      @macro.files.attach(blob)
-    end
-  end
-
   def permitted_params
     params.permit(
-      :name, :account_id, :visibility,
+      :name, :visibility,
       actions: [:action_name, { action_params: [] }]
     )
   end

app/controllers/api/v1/accounts/portals_controller.rb

@@ -62,7 +62,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
 
   def process_attached_logo
     blob_id = params[:blob_id]
-    blob = ActiveStorage::Blob.find_by(id: blob_id)
+    blob = ActiveStorage::Blob.find_signed(blob_id)
     @portal.logo.attach(blob)
   end
 
@@ -78,7 +78,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
 
   def portal_params
     params.require(:portal).permit(
-      :id, :account_id, :color, :custom_domain, :header_text, :homepage_link,
+      :id, :color, :custom_domain, :header_text, :homepage_link,
       :name, :page_title, :slug, :archived, { config: [:default_locale, { allowed_locales: [] }] }
     )
   end

app/controllers/api/v1/accounts/search_controller.rb

@@ -28,5 +28,7 @@ class Api::V1::Accounts::SearchController < Api::V1::Accounts::BaseController
       search_type: search_type,
       params: params
     ).perform
+  rescue ArgumentError => e
+    render json: { error: e.message }, status: :unprocessable_entity
   end
 end

app/controllers/api/v1/accounts/tiktok/authorizations_controller.rb

@@ -0,0 +1,15 @@
+class Api::V1::Accounts::Tiktok::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
+  include Tiktok::IntegrationHelper
+
+  def create
+    redirect_url = Tiktok::AuthClient.authorize_url(
+      state: generate_tiktok_token(Current.account.id)
+    )
+
+    if redirect_url
+      render json: { success: true, url: redirect_url }
+    else
+      render json: { success: false }, status: :unprocessable_entity
+    end
+  end
+end

app/controllers/api/v1/accounts/upload_controller.rb

@@ -59,7 +59,7 @@ class Api::V1::Accounts::UploadController < Api::V1::Accounts::BaseController
   end
 
   def render_success(file_blob)
-    render json: { file_url: url_for(file_blob), blob_key: file_blob.key, blob_id: file_blob.id }
+    render json: { file_url: url_for(file_blob), blob_id: file_blob.signed_id }
   end
 
   def render_error(message, status)

app/controllers/api/v1/accounts_controller.rb

@@ -92,7 +92,8 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def settings_params
-    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label)
+    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting, :audio_transcriptions, :auto_resolve_label,
+                  conversation_required_attributes: [])
   end
 
   def check_signup_enabled

app/controllers/api/v2/accounts/reports_controller.rb

@@ -38,6 +38,11 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     generate_csv('teams_report', 'api/v2/accounts/reports/teams')
   end
 
+  def conversations_summary
+    @report_data = generate_conversations_report
+    generate_csv('conversations_summary_report', 'api/v2/accounts/reports/conversations_summary')
+  end
+
   def conversation_traffic
     @report_data = generate_conversations_heatmap_report
     timezone_offset = (params[:timezone_offset] || 0).to_f

app/controllers/api/v2/accounts/summary_reports_controller.rb

@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label]
+  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label, :channel]
 
   def agent
     render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -18,6 +18,12 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
     render_report_with(V2::Reports::LabelSummaryBuilder)
   end
 
+  def channel
+    return render_could_not_create_error(I18n.t('errors.reports.date_range_too_long')) if date_range_too_long?
+
+    render_report_with(V2::Reports::ChannelSummaryBuilder)
+  end
+
   private
 
   def check_authorization
@@ -40,4 +46,12 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
   def permitted_params
     params.permit(:since, :until, :business_hours)
   end
+
+  def date_range_too_long?
+    return false if permitted_params[:since].blank? || permitted_params[:until].blank?
+
+    since_time = Time.zone.at(permitted_params[:since].to_i)
+    until_time = Time.zone.at(permitted_params[:until].to_i)
+    (until_time - since_time) > 6.months
+  end
 end

app/controllers/api/v2/accounts/year_in_reviews_controller.rb

@@ -0,0 +1,26 @@
+class Api::V2::Accounts::YearInReviewsController < Api::V1::Accounts::BaseController
+  def show
+    year = params[:year] || 2025
+    cache_key = "year_in_review_#{Current.account.id}_#{year}"
+
+    cached_data = Current.user.ui_settings&.dig(cache_key)
+
+    if cached_data.present?
+      render json: cached_data
+    else
+      builder = YearInReviewBuilder.new(
+        account: Current.account,
+        user_id: Current.user.id,
+        year: year
+      )
+
+      data = builder.build
+
+      ui_settings = Current.user.ui_settings || {}
+      ui_settings[cache_key] = data
+      Current.user.update(ui_settings: ui_settings)
+
+      render json: data
+    end
+  end
+end

app/controllers/concerns/attachment_concern.rb

@@ -0,0 +1,35 @@
+module AttachmentConcern
+  extend ActiveSupport::Concern
+
+  def validate_and_prepare_attachments(actions, record = nil)
+    blobs = []
+    return [blobs, actions, nil] if actions.blank?
+
+    sanitized = actions.map do |action|
+      next action unless action[:action_name] == 'send_attachment'
+
+      result = process_attachment_action(action, record, blobs)
+      return [nil, nil, I18n.t('errors.attachments.invalid')] unless result
+
+      result
+    end
+
+    [blobs, sanitized, nil]
+  end
+
+  private
+
+  def process_attachment_action(action, record, blobs)
+    blob_id = action[:action_params].first
+    blob = ActiveStorage::Blob.find_signed(blob_id.to_s)
+
+    return action.merge(action_params: [blob.id]).tap { blobs << blob } if blob.present?
+    return action if blob_already_attached?(record, blob_id)
+
+    nil
+  end
+
+  def blob_already_attached?(record, blob_id)
+    record&.files&.any? { |f| f.blob_id == blob_id.to_i }
+  end
+end

app/controllers/dashboard_controller.rb

@@ -16,7 +16,7 @@ class DashboardController < ActionController::Base
     CHATWOOT_INBOX_TOKEN
     API_CHANNEL_NAME
     API_CHANNEL_THUMBNAIL
-    ANALYTICS_TOKEN
+    CLOUD_ANALYTICS_TOKEN
     DIRECT_UPLOADS_ENABLED
     MAXIMUM_FILE_UPLOAD_SIZE
     HCAPTCHA_SITE_KEY
@@ -73,6 +73,7 @@ class DashboardController < ActionController::Base
       ENABLE_ACCOUNT_SIGNUP: GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false'),
       FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
       INSTAGRAM_APP_ID: GlobalConfigService.load('INSTAGRAM_APP_ID', ''),
+      TIKTOK_APP_ID: GlobalConfigService.load('TIKTOK_APP_ID', ''),
       FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v18.0'),
       WHATSAPP_APP_ID: GlobalConfigService.load('WHATSAPP_APP_ID', ''),
       WHATSAPP_CONFIGURATION_ID: GlobalConfigService.load('WHATSAPP_CONFIGURATION_ID', ''),

app/controllers/super_admin/app_configs_controller.rb

@@ -46,9 +46,11 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
       'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],
       'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
       'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT],
+      'tiktok' => %w[TIKTOK_APP_ID TIKTOK_APP_SECRET],
       'whatsapp_embedded' => %w[WHATSAPP_APP_ID WHATSAPP_APP_SECRET WHATSAPP_CONFIGURATION_ID WHATSAPP_API_VERSION],
       'notion' => %w[NOTION_CLIENT_ID NOTION_CLIENT_SECRET],
-      'google' => %w[GOOGLE_OAUTH_CLIENT_ID GOOGLE_OAUTH_CLIENT_SECRET GOOGLE_OAUTH_REDIRECT_URI ENABLE_GOOGLE_OAUTH_LOGIN]
+      'google' => %w[GOOGLE_OAUTH_CLIENT_ID GOOGLE_OAUTH_CLIENT_SECRET GOOGLE_OAUTH_REDIRECT_URI ENABLE_GOOGLE_OAUTH_LOGIN],
+      'captain' => %w[CAPTAIN_OPEN_AI_API_KEY CAPTAIN_OPEN_AI_MODEL CAPTAIN_OPEN_AI_ENDPOINT]
     }
 
     @allowed_configs = mapping.fetch(

app/controllers/tiktok/callbacks_controller.rb

@@ -0,0 +1,144 @@
+class Tiktok::CallbacksController < ApplicationController
+  include Tiktok::IntegrationHelper
+
+  def show
+    return handle_authorization_error if params[:error].present?
+    return handle_ungranted_scopes_error unless all_scopes_granted?
+
+    process_successful_authorization
+  rescue StandardError => e
+    handle_error(e)
+  end
+
+  private
+
+  def all_scopes_granted?
+    granted_scopes = short_term_access_token[:scope].to_s.split(',')
+    (Tiktok::AuthClient::REQUIRED_SCOPES - granted_scopes).blank?
+  end
+
+  def process_successful_authorization
+    inbox, already_exists = find_or_create_inbox
+
+    if already_exists
+      redirect_to app_tiktok_inbox_settings_url(account_id: account_id, inbox_id: inbox.id)
+    else
+      redirect_to app_tiktok_inbox_agents_url(account_id: account_id, inbox_id: inbox.id)
+    end
+  end
+
+  def handle_error(error)
+    Rails.logger.error("TikTok Channel creation Error: #{error.message}")
+    ChatwootExceptionTracker.new(error).capture_exception
+
+    redirect_to_error_page(error_type: error.class.name, code: 500, error_message: error.message)
+  end
+
+  # Handles the case when a user denies permissions or cancels the authorization flow
+  def handle_authorization_error
+    redirect_to_error_page(
+      error_type: params[:error] || 'access_denied',
+      code: params[:error_code],
+      error_message: params[:error_description] || 'User cancelled the Authorization'
+    )
+  end
+
+  # Handles the case when a user partially accepted the required scopes
+  def handle_ungranted_scopes_error
+    redirect_to_error_page(
+      error_type: 'ungranted_scopes',
+      code: 400,
+      error_message: 'User did not grant all the required scopes'
+    )
+  end
+
+  # Centralized method to redirect to error page with appropriate parameters
+  # This ensures consistent error handling across different error scenarios
+  # Frontend will handle the error page based on the error_type
+  def redirect_to_error_page(error_type:, code:, error_message:)
+    redirect_to app_new_tiktok_inbox_url(
+      account_id: account_id,
+      error_type: error_type,
+      code: code,
+      error_message: error_message
+    )
+  end
+
+  def find_or_create_inbox
+    business_details = tiktok_client.business_account_details
+    channel_tiktok = find_channel
+    channel_exists = channel_tiktok.present?
+
+    if channel_tiktok
+      update_channel(channel_tiktok, business_details)
+    else
+      channel_tiktok = create_channel_with_inbox(business_details)
+    end
+
+    # reauthorized will also update cache keys for the associated inbox
+    channel_tiktok.reauthorized!
+
+    set_avatar(channel_tiktok.inbox, business_details[:profile_image]) if business_details[:profile_image].present?
+
+    [channel_tiktok.inbox, channel_exists]
+  end
+
+  def create_channel_with_inbox(business_details)
+    ActiveRecord::Base.transaction do
+      channel_tiktok = Channel::Tiktok.create!(
+        account: account,
+        business_id: short_term_access_token[:business_id],
+        access_token: short_term_access_token[:access_token],
+        refresh_token: short_term_access_token[:refresh_token],
+        expires_at: short_term_access_token[:expires_at],
+        refresh_token_expires_at: short_term_access_token[:refresh_token_expires_at]
+      )
+
+      account.inboxes.create!(
+        account: account,
+        channel: channel_tiktok,
+        name: business_details[:display_name].presence || business_details[:username]
+      )
+
+      channel_tiktok
+    end
+  end
+
+  def find_channel
+    Channel::Tiktok.find_by(business_id: short_term_access_token[:business_id], account: account)
+  end
+
+  def update_channel(channel_tiktok, business_details)
+    channel_tiktok.update!(
+      access_token: short_term_access_token[:access_token],
+      refresh_token: short_term_access_token[:refresh_token],
+      expires_at: short_term_access_token[:expires_at],
+      refresh_token_expires_at: short_term_access_token[:refresh_token_expires_at]
+    )
+
+    channel_tiktok.inbox.update!(name: business_details[:display_name].presence || business_details[:username])
+  end
+
+  def set_avatar(inbox, avatar_url)
+    Avatar::AvatarFromUrlJob.perform_later(inbox, avatar_url)
+  end
+
+  def account_id
+    @account_id ||= verify_tiktok_token(params[:state])
+  end
+
+  def account
+    @account ||= Account.find(account_id)
+  end
+
+  def short_term_access_token
+    @short_term_access_token ||= Tiktok::AuthClient.obtain_short_term_access_token(params[:code])
+  end
+
+  def tiktok_client
+    @tiktok_client ||= Tiktok::Client.new(
+      business_id: short_term_access_token[:business_id],
+      access_token: short_term_access_token[:access_token]
+    )
+  end
+end

app/controllers/webhooks/tiktok_controller.rb

@@ -0,0 +1,53 @@
+class Webhooks::TiktokController < ActionController::API
+  before_action :verify_signature!
+
+  def events
+    event = JSON.parse(request_payload)
+    if echo_event?
+      # Add delay to prevent race condition where echo arrives before send message API completes
+      # This avoids duplicate messages when echo comes early during API processing
+      ::Webhooks::TiktokEventsJob.set(wait: 2.seconds).perform_later(event)
+    else
+      ::Webhooks::TiktokEventsJob.perform_later(event)
+    end
+
+    head :ok
+  end
+
+  private
+
+  def request_payload
+    @request_payload ||= request.body.read
+  end
+
+  def verify_signature!
+    signature_header = request.headers['Tiktok-Signature']
+    client_secret = GlobalConfigService.load('TIKTOK_APP_SECRET', nil)
+    received_timestamp, received_signature = extract_signature_parts(signature_header)
+
+    return head :unauthorized unless client_secret && received_timestamp && received_signature
+
+    signature_payload = "#{received_timestamp}.#{request_payload}"
+    computed_signature = OpenSSL::HMAC.hexdigest('SHA256', client_secret, signature_payload)
+
+    return head :unauthorized unless ActiveSupport::SecurityUtils.secure_compare(computed_signature, received_signature)
+
+    # Check timestamp delay (acceptable delay: 5 seconds)
+    current_timestamp = Time.current.to_i
+    delay = current_timestamp - received_timestamp
+
+    return head :unauthorized if delay > 5
+  end
+
+  def extract_signature_parts(signature_header)
+    return [nil, nil] if signature_header.blank?
+
+    keys = signature_header.split(',')
+    signature_parts = keys.map { |part| part.split('=') }.to_h
+    [signature_parts['t']&.to_i, signature_parts['s']]
+  end
+
+  def echo_event?
+    params[:event] == 'im_send_msg'
+  end
+end

app/helpers/api/v2/accounts/reports_helper.rb

@@ -46,6 +46,13 @@ module Api::V2::Accounts::ReportsHelper
     end
   end
 
+  def generate_conversations_report
+    builder = V2::Reports::Conversations::MetricBuilder.new(Current.account, build_params(type: :account))
+    summary = builder.summary
+
+    [generate_conversation_report_metrics(summary)]
+  end
+
   private
 
   def build_params(base_params)
@@ -71,4 +78,16 @@ module Api::V2::Accounts::ReportsHelper
       report[:resolved_conversations_count]
     ]
   end
+
+  def generate_conversation_report_metrics(summary)
+    [
+      summary[:conversations_count],
+      summary[:incoming_messages_count],
+      summary[:outgoing_messages_count],
+      Reports::TimeFormatPresenter.new(summary[:avg_first_response_time]).format,
+      Reports::TimeFormatPresenter.new(summary[:avg_resolution_time]).format,
+      summary[:resolutions_count],
+      Reports::TimeFormatPresenter.new(summary[:reply_time]).format
+    ]
+  end
 end

app/helpers/super_admin/features.yml

@@ -2,13 +2,6 @@
 # No need to replicate the same values in two places
 
 # ------- Premium Features ------- #
-captain:
-  name: 'Captain'
-  description: 'Enable AI-powered conversations with your customers.'
-  enabled: <%= (ChatwootHub.pricing_plan != 'community') %>
-  icon: 'icon-captain'
-  config_key: 'captain'
-  enterprise: true
 saml:
   name: 'SAML SSO'
   description: 'Configuration for controlling SAML Single Sign-On availability'
@@ -48,6 +41,12 @@ help_center:
   description: 'Allow agents to create help center articles and publish them in a portal.'
   enabled: true
   icon: 'icon-book-2-line'
+captain:
+  name: 'Captain'
+  description: 'Enable AI-powered conversations with your customers.'
+  enabled: true
+  icon: 'icon-captain'
+  config_key: 'captain'
 
 # ------- Communication Channels ------- #
 live_chat:
@@ -78,6 +77,12 @@ instagram:
   enabled: true
   icon: 'icon-instagram'
   config_key: 'instagram'
+tiktok:
+  name: 'TikTok'
+  description: 'Stay connected with your customers on TikTok'
+  enabled: true
+  icon: 'icon-tiktok'
+  config_key: 'tiktok'
 whatsapp:
   name: 'WhatsApp'
   description: 'Manage your WhatsApp business interactions from Chatwoot.'

app/helpers/tiktok/integration_helper.rb

@@ -0,0 +1,47 @@
+module Tiktok::IntegrationHelper
+  # Generates a signed JWT token for Tiktok integration
+  #
+  # @param account_id [Integer] The account ID to encode in the token
+  # @return [String, nil] The encoded JWT token or nil if client secret is missing
+  def generate_tiktok_token(account_id)
+    return if client_secret.blank?
+
+    JWT.encode(token_payload(account_id), client_secret, 'HS256')
+  rescue StandardError => e
+    Rails.logger.error("Failed to generate TikTok token: #{e.message}")
+    nil
+  end
+
+  # Verifies and decodes a Tiktok JWT token
+  #
+  # @param token [String] The JWT token to verify
+  # @return [Integer, nil] The account ID from the token or nil if invalid
+  def verify_tiktok_token(token)
+    return if token.blank? || client_secret.blank?
+
+    decode_token(token, client_secret)
+  end
+
+  private
+
+  def client_secret
+    @client_secret ||= GlobalConfigService.load('TIKTOK_APP_SECRET', nil)
+  end
+
+  def token_payload(account_id)
+    {
+      sub: account_id,
+      iat: Time.current.to_i
+    }
+  end
+
+  def decode_token(token, secret)
+    JWT.decode(token, secret, true, {
+                 algorithm: 'HS256',
+                 verify_expiration: true
+               }).first['sub']
+  rescue StandardError => e
+    Rails.logger.error("Unexpected error verifying Tiktok token: #{e.message}")
+    nil
+  end
+end

app/javascript/dashboard/App.vue

@@ -131,7 +131,7 @@ export default {
   <div
     v-if="!authUIFlags.isFetching && !accountUIFlags.isFetchingItem"
     id="app"
-    class="flex flex-col w-full h-screen min-h-0"
+    class="flex flex-col w-full h-screen min-h-0 bg-n-background"
     :dir="isRTL ? 'rtl' : 'ltr'"
   >
     <UpdateBanner :latest-chatwoot-version="latestChatwootVersion" />

app/javascript/dashboard/api/captain/preferences.js

@@ -0,0 +1,18 @@
+/* global axios */
+import ApiClient from '../ApiClient';
+
+class CaptainPreferences extends ApiClient {
+  constructor() {
+    super('captain/preferences', { accountScoped: true });
+  }
+
+  get() {
+    return axios.get(this.url);
+  }
+
+  updatePreferences(data) {
+    return axios.put(this.url, data);
+  }
+}
+
+export default new CaptainPreferences();

app/javascript/dashboard/api/captain/tasks.js

@@ -2,42 +2,15 @@
 import ApiClient from '../ApiClient';
 
 /**
- * A client for the Captain Editor API.
+ * A client for the Captain Tasks API.
  * @extends ApiClient
  */
-class EditorAPI extends ApiClient {
+class TasksAPI extends ApiClient {
   /**
-   * Creates a new EditorAPI instance.
+   * Creates a new TasksAPI instance.
    */
   constructor() {
-    super('captain/editor', { accountScoped: true });
-  }
-
-  /**
-   * Processes an event using the Captain Editor API.
-   * @param {Object} options - The options for the event.
-   * @param {string} [options.type='improve'] - The type of event to process.
-   * @param {string} [options.content] - The content of the event.
-   * @param {string} [options.conversationId] - The ID of the conversation to process the event for.
-   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
-   * @returns {Promise} A promise that resolves with the result of the event processing.
-   */
-  processEvent({ type = 'improve', content, conversationId }, signal) {
-    // Route to appropriate endpoint based on type
-    if (type === 'summarize') {
-      return this.summarize(conversationId, signal);
-    }
-
-    if (type === 'reply_suggestion') {
-      return this.replySuggestion(conversationId, signal);
-    }
-
-    if (type === 'label_suggestion') {
-      return this.labelSuggestion(conversationId, signal);
-    }
-
-    // All other types are rewrite operations
-    return this.rewrite({ content, operation: type, conversationId }, signal);
+    super('captain/tasks', { accountScoped: true });
   }
 
   /**
@@ -108,6 +81,27 @@ class EditorAPI extends ApiClient {
       { signal }
     );
   }
+
+  /**
+   * Sends a follow-up message to continue refining a previous task result.
+   * @param {Object} options - The follow-up options.
+   * @param {Object} options.followUpContext - The follow-up context from a previous task.
+   * @param {string} options.message - The follow-up message/request from the user.
+   * @param {string} [options.conversationId] - The conversation ID for Langfuse session tracking.
+   * @param {AbortSignal} [signal] - AbortSignal to cancel the request.
+   * @returns {Promise} A promise that resolves with the follow-up response and updated follow-up context.
+   */
+  followUp({ followUpContext, message, conversationId }, signal) {
+    return axios.post(
+      `${this.url}/follow_up`,
+      {
+        follow_up_context: followUpContext,
+        message,
+        conversation_display_id: conversationId,
+      },
+      { signal }
+    );
+  }
 }
 
-export default new EditorAPI();
+export default new TasksAPI();

app/javascript/dashboard/api/channel/tiktokClient.js

@@ -0,0 +1,14 @@
+/* global axios */
+import ApiClient from '../ApiClient';
+
+class TiktokChannel extends ApiClient {
+  constructor() {
+    super('tiktok', { accountScoped: true });
+  }
+
+  generateAuthorization(payload) {
+    return axios.post(`${this.url}/authorization`, payload);
+  }
+}
+
+export default new TiktokChannel();

app/javascript/dashboard/api/channel/voice/twilioVoiceClient.js

@@ -0,0 +1,95 @@
+import { Device } from '@twilio/voice-sdk';
+import VoiceAPI from './voiceAPIClient';
+
+const createCallDisconnectedEvent = () => new CustomEvent('call:disconnected');
+
+class TwilioVoiceClient extends EventTarget {
+  constructor() {
+    super();
+    this.device = null;
+    this.activeConnection = null;
+    this.initialized = false;
+    this.inboxId = null;
+  }
+
+  async initializeDevice(inboxId) {
+    this.destroyDevice();
+
+    const response = await VoiceAPI.getToken(inboxId);
+    const { token, account_id } = response || {};
+    if (!token) throw new Error('Invalid token');
+
+    this.device = new Device(token, {
+      allowIncomingWhileBusy: true,
+      disableAudioContextSounds: true,
+      appParams: { account_id },
+    });
+
+    this.device.removeAllListeners();
+    this.device.on('connect', conn => {
+      this.activeConnection = conn;
+      conn.on('disconnect', this.onDisconnect);
+    });
+
+    this.device.on('disconnect', this.onDisconnect);
+
+    this.device.on('tokenWillExpire', async () => {
+      const r = await VoiceAPI.getToken(this.inboxId);
+      if (r?.token) this.device.updateToken(r.token);
+    });
+
+    this.initialized = true;
+    this.inboxId = inboxId;
+
+    return this.device;
+  }
+
+  get hasActiveConnection() {
+    return !!this.activeConnection;
+  }
+
+  endClientCall() {
+    if (this.activeConnection) {
+      this.activeConnection.disconnect();
+    }
+    this.activeConnection = null;
+    if (this.device) {
+      this.device.disconnectAll();
+    }
+  }
+
+  destroyDevice() {
+    if (this.device) {
+      this.device.destroy();
+    }
+    this.activeConnection = null;
+    this.device = null;
+    this.initialized = false;
+    this.inboxId = null;
+  }
+
+  async joinClientCall({ to, conversationId }) {
+    if (!this.device || !this.initialized || !to) return null;
+    if (this.activeConnection) return this.activeConnection;
+
+    const params = {
+      To: to,
+      is_agent: 'true',
+      conversation_id: conversationId,
+    };
+
+    const connection = await this.device.connect({ params });
+    this.activeConnection = connection;
+
+    connection.on('disconnect', this.onDisconnect);
+
+    return connection;
+  }
+
+  onDisconnect = () => {
+    this.activeConnection = null;
+    this.dispatchEvent(createCallDisconnectedEvent());
+  };
+}
+
+export default new TwilioVoiceClient();

app/javascript/dashboard/api/channel/voice/voiceAPIClient.js

@@ -0,0 +1,40 @@
+/* global axios */
+import ApiClient from '../../ApiClient';
+import ContactsAPI from '../../contacts';
+
+class VoiceAPI extends ApiClient {
+  constructor() {
+    super('voice', { accountScoped: true });
+  }
+
+  // eslint-disable-next-line class-methods-use-this
+  initiateCall(contactId, inboxId) {
+    return ContactsAPI.initiateCall(contactId, inboxId).then(r => r.data);
+  }
+
+  leaveConference(inboxId, conversationId) {
+    return axios
+      .delete(`${this.baseUrl()}/inboxes/${inboxId}/conference`, {
+        params: { conversation_id: conversationId },
+      })
+      .then(r => r.data);
+  }
+
+  joinConference({ conversationId, inboxId, callSid }) {
+    return axios
+      .post(`${this.baseUrl()}/inboxes/${inboxId}/conference`, {
+        conversation_id: conversationId,
+        call_sid: callSid,
+      })
+      .then(r => r.data);
+  }
+
+  getToken(inboxId) {
+    if (!inboxId) return Promise.reject(new Error('Inbox ID is required'));
+    return axios
+      .get(`${this.baseUrl()}/inboxes/${inboxId}/conference/token`)
+      .then(r => r.data);
+  }
+}
+
+export default new VoiceAPI();

app/javascript/dashboard/api/inboxes.js

@@ -32,6 +32,16 @@ class Inboxes extends CacheEnabledApiClient {
   syncTemplates(inboxId) {
     return axios.post(`${this.url}/${inboxId}/sync_templates`);
   }
+
+  createCSATTemplate(inboxId, template) {
+    return axios.post(`${this.url}/${inboxId}/csat_template`, {
+      template,
+    });
+  }
+
+  getCSATTemplateStatus(inboxId) {
+    return axios.get(`${this.url}/${inboxId}/csat_template`);
+  }
 }
 
 export default new Inboxes();

app/javascript/dashboard/api/reports.js

@@ -61,6 +61,12 @@ class ReportsAPI extends ApiClient {
     });
   }
 
+  getConversationsSummaryReports({ from: since, to: until, businessHours }) {
+    return axios.get(`${this.url}/conversations_summary`, {
+      params: { since, until, business_hours: businessHours },
+    });
+  }
+
   getConversationTrafficCSV({ daysBefore = 6 } = {}) {
     return axios.get(`${this.url}/conversation_traffic`, {
       params: { timezone_offset: getTimeOffset(), days_before: daysBefore },

app/javascript/dashboard/api/search.js

@@ -14,38 +14,48 @@ class SearchAPI extends ApiClient {
     });
   }
 
-  contacts({ q, page = 1 }) {
+  contacts({ q, page = 1, since, until }) {
     return axios.get(`${this.url}/contacts`, {
       params: {
         q,
         page: page,
+        since,
+        until,
       },
     });
   }
 
-  conversations({ q, page = 1 }) {
+  conversations({ q, page = 1, since, until }) {
     return axios.get(`${this.url}/conversations`, {
       params: {
         q,
         page: page,
+        since,
+        until,
       },
     });
   }
 
-  messages({ q, page = 1 }) {
+  messages({ q, page = 1, since, until, from, inboxId }) {
     return axios.get(`${this.url}/messages`, {
       params: {
         q,
         page: page,
+        since,
+        until,
+        from,
+        inbox_id: inboxId,
       },
     });
   }
 
-  articles({ q, page = 1 }) {
+  articles({ q, page = 1, since, until }) {
     return axios.get(`${this.url}/articles`, {
       params: {
         q,
         page: page,
+        since,
+        until,
       },
     });
   }

app/javascript/dashboard/api/specs/search.spec.js

@@ -0,0 +1,134 @@
+import searchAPI from '../search';
+import ApiClient from '../ApiClient';
+
+describe('#SearchAPI', () => {
+  it('creates correct instance', () => {
+    expect(searchAPI).toBeInstanceOf(ApiClient);
+    expect(searchAPI).toHaveProperty('get');
+    expect(searchAPI).toHaveProperty('contacts');
+    expect(searchAPI).toHaveProperty('conversations');
+    expect(searchAPI).toHaveProperty('messages');
+    expect(searchAPI).toHaveProperty('articles');
+  });
+
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      get: vi.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+      vi.clearAllMocks();
+    });
+
+    it('#get', () => {
+      searchAPI.get({ q: 'test query' });
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search', {
+        params: { q: 'test query' },
+      });
+    });
+
+    it('#contacts', () => {
+      searchAPI.contacts({ q: 'test', page: 1 });
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/contacts', {
+        params: { q: 'test', page: 1, since: undefined, until: undefined },
+      });
+    });
+
+    it('#contacts with date filters', () => {
+      searchAPI.contacts({
+        q: 'test',
+        page: 2,
+        since: 1700000000,
+        until: 1732000000,
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/contacts', {
+        params: { q: 'test', page: 2, since: 1700000000, until: 1732000000 },
+      });
+    });
+
+    it('#conversations', () => {
+      searchAPI.conversations({ q: 'test', page: 1 });
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/search/conversations',
+        {
+          params: { q: 'test', page: 1, since: undefined, until: undefined },
+        }
+      );
+    });
+
+    it('#conversations with date filters', () => {
+      searchAPI.conversations({
+        q: 'test',
+        page: 1,
+        since: 1700000000,
+        until: 1732000000,
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/search/conversations',
+        {
+          params: { q: 'test', page: 1, since: 1700000000, until: 1732000000 },
+        }
+      );
+    });
+
+    it('#messages', () => {
+      searchAPI.messages({ q: 'test', page: 1 });
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/messages', {
+        params: {
+          q: 'test',
+          page: 1,
+          since: undefined,
+          until: undefined,
+          from: undefined,
+          inbox_id: undefined,
+        },
+      });
+    });
+
+    it('#messages with all filters', () => {
+      searchAPI.messages({
+        q: 'test',
+        page: 1,
+        since: 1700000000,
+        until: 1732000000,
+        from: 'contact:42',
+        inboxId: 10,
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/messages', {
+        params: {
+          q: 'test',
+          page: 1,
+          since: 1700000000,
+          until: 1732000000,
+          from: 'contact:42',
+          inbox_id: 10,
+        },
+      });
+    });
+
+    it('#articles', () => {
+      searchAPI.articles({ q: 'test', page: 1 });
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/articles', {
+        params: { q: 'test', page: 1, since: undefined, until: undefined },
+      });
+    });
+
+    it('#articles with date filters', () => {
+      searchAPI.articles({
+        q: 'test',
+        page: 2,
+        since: 1700000000,
+        until: 1732000000,
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/search/articles', {
+        params: { q: 'test', page: 2, since: 1700000000, until: 1732000000 },
+      });
+    });
+  });
+});

app/javascript/dashboard/api/specs/tiktokClient.spec.js

@@ -0,0 +1,35 @@
+import ApiClient from '../ApiClient';
+import tiktokClient from '../channel/tiktokClient';
+
+describe('#TiktokClient', () => {
+  it('creates correct instance', () => {
+    expect(tiktokClient).toBeInstanceOf(ApiClient);
+    expect(tiktokClient).toHaveProperty('generateAuthorization');
+  });
+
+  describe('#generateAuthorization', () => {
+    const originalAxios = window.axios;
+    const originalPathname = window.location.pathname;
+    const axiosMock = {
+      post: vi.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+      window.history.pushState({}, '', '/app/accounts/1/settings');
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+      window.history.pushState({}, '', originalPathname);
+    });
+
+    it('posts to the authorization endpoint', () => {
+      tiktokClient.generateAuthorization({ state: 'test-state' });
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/accounts/1/tiktok/authorization',
+        { state: 'test-state' }
+      );
+    });
+  });
+});

app/javascript/dashboard/api/yearInReview.js

@@ -0,0 +1,16 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class YearInReviewAPI extends ApiClient {
+  constructor() {
+    super('year_in_review', { accountScoped: true, apiVersion: 'v2' });
+  }
+
+  get(year) {
+    return axios.get(`${this.url}`, {
+      params: { year },
+    });
+  }
+}
+
+export default new YearInReviewAPI();

app/javascript/dashboard/assets/images/no-chat-dark.svg

@@ -1,34 +1,11 @@
-<svg width="495" height="384" viewBox="0 0 495 384" fill="none" xmlns="http://www.w3.org/2000/svg">
-<g id="No Chat History">
-<path id="Fill 1" fill-rule="evenodd" clip-rule="evenodd" d="M266.903 0C221.687 0 180.128 15.7196 147.313 42.0198H94.2771C87.3866 42.0198 81.749 47.6925 81.749 54.6257C81.749 61.559 87.3866 67.2317 94.2771 67.2317H121.268H129.178C136.068 67.2317 141.706 72.9043 141.706 79.8376C141.706 83.3 140.294 86.4599 138.023 88.7374C135.759 91.0233 132.619 92.4435 129.178 92.4435H112.303H102.986H57.5281C50.6376 92.4435 45 98.1162 45 105.049C45 111.983 50.6376 117.655 57.5281 117.655H90.071C80.2473 140.886 74.8059 166.446 74.8059 193.291C74.8059 203.031 75.5242 212.603 76.9023 221.957C77.4786 225.865 78.1718 229.739 78.982 233.571C102.618 229.932 127.691 227.008 153.866 224.873L155.837 226.68L157.692 224.571C189.137 222.108 222.144 220.797 256.187 220.797C328.516 220.797 396.201 226.714 454.072 237C456.302 227.268 457.806 217.259 458.516 207.023C458.841 202.485 459 197.905 459 193.291C459 86.5356 372.999 0 266.903 0Z" fill="#43484C"/>
-<path id="Fill 3" fill-rule="evenodd" clip-rule="evenodd" d="M20.2465 91.4282H12.6678C5.7005 91.4282 0 97.1882 0 104.228C0 111.268 5.7005 117.028 12.6678 117.028H20.2465C27.2137 117.028 32.9142 111.268 32.9142 104.228C32.9142 97.1882 27.2137 91.4282 20.2465 91.4282Z" fill="#43484C"/>
-<g id="Group 7">
-<mask id="mask0_201_141" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="78" y="219" width="417" height="165">
-<path id="Clip 6" fill-rule="evenodd" clip-rule="evenodd" d="M495 219V384H286.5H78V219H495Z" fill="white"/>
-</mask>
-<g mask="url(#mask0_201_141)">
-<path id="Fill 5" fill-rule="evenodd" clip-rule="evenodd" d="M495 279.775C495 286.675 489.336 292.321 482.413 292.321H402.016C398.559 292.321 395.405 293.734 393.131 296.009C390.849 298.276 389.43 301.421 389.43 304.867C389.43 311.768 395.094 317.413 402.016 317.413H416.954C420.41 317.413 423.566 318.827 425.84 321.102C428.122 323.369 429.54 326.514 429.54 329.96C429.54 336.86 423.876 342.506 416.954 342.506H382.608C350.344 366.662 310.251 380.981 266.802 380.981C174.004 380.981 96.5026 315.699 78 228.695C101.747 225.073 126.937 222.162 153.235 220.038L155.215 221.836L157.079 219.736C188.671 217.286 221.833 215.981 256.036 215.981C328.703 215.981 396.705 221.869 454.847 232.107C452.02 244.302 448.026 256.045 442.991 267.228H482.413C485.879 267.228 489.017 268.642 491.3 270.917C493.582 273.184 495 276.328 495 279.775Z" fill="#34393D"/>
-</g>
-</g>
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app/javascript/dashboard/assets/images/no-chat.svg

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app/javascript/dashboard/assets/scss/_next-colors.scss

@@ -107,21 +107,39 @@
     --violet-11: 101 85 183;
     --violet-12: 47 38 95;
 
-    --background-color: 253 253 253;
-    --text-blue: 8 109 224;
+    --background-color: 247 247 247;
+    --surface-1: 254 254 254;
+    --surface-2: 255 255 255;
+    --surface-active: 255 255 255;
+    --background-input-box: 0, 0, 0, 0.03;
+    --text-blue: 1 22 44;
+    --text-purple: 2 4 49;
+    --text-amber: 37 24 1;
     --border-container: 236 236 236;
-    --border-strong: 235 235 235;
+    --border-strong: 226 227 231;
     --border-weak: 234 234 234;
+    --border-blue-strong: 18 61 117;
     --solid-1: 255 255 255;
     --solid-2: 255 255 255;
     --solid-3: 255 255 255;
     --solid-active: 255 255 255;
-    --solid-amber: 252 232 193;
+    --solid-amber: 255 228 181;
     --solid-blue: 218 236 255;
+    --solid-blue-2: 251 253 255;
     --solid-iris: 230 231 255;
+    --solid-purple: 230 231 255;
+    --solid-red: 254 200 201;
+    --solid-amber-button: 255 221 141;
+    --card-color: 255 255 255;
+    --overlay: 0, 0, 0, 0.12;
+    --overlay-avatar: 255, 255, 255, 0.67;
+    --button-color: 255 255 255;
+    --button-hover-color: 255, 255, 255, 0.2;
+    --label-background: 247 247 247;
+    --label-border: 0, 0, 0, 0.04;
 
-    --alpha-1: 67, 67, 67, 0.06;
-    --alpha-2: 201, 202, 207, 0.15;
+    --alpha-1: 215, 215, 215, 0.22;
+    --alpha-2: 196, 197, 198, 0.22;
     --alpha-3: 255, 255, 255, 0.96;
     --black-alpha-1: 0, 0, 0, 0.12;
     --black-alpha-2: 0, 0, 0, 0.04;
@@ -235,25 +253,43 @@
     --violet-11: 169 153 236;
     --violet-12: 226 221 254;
 
-    --background-color: 18 18 19;
-    --border-strong: 52 52 52;
-    --border-weak: 38 38 42;
+    --background-color: 28 29 32;
+    --surface-1: 20 21 23;
+    --surface-2: 22 23 26;
+    --surface-active: 53 57 66;
+    --background-input-box: 255, 255, 255, 0.02;
+    --text-blue: 213 234 255;
+    --text-purple: 232 233 254;
+    --text-amber: 255 247 234;
+    --border-strong: 46 45 50;
+    --border-weak: 31 31 37;
+    --border-blue-strong: 201 226 255;
     --solid-1: 23 23 26;
     --solid-2: 29 30 36;
     --solid-3: 44 45 54;
     --solid-active: 53 57 66;
-    --solid-amber: 42 37 30;
-    --solid-blue: 16 49 91;
+    --solid-amber: 56 50 41;
+    --solid-blue: 15 57 102;
+    --solid-blue-2: 26 29 35;
     --solid-iris: 38 42 101;
-    --text-blue: 126 182 255;
+    --solid-purple: 51 51 107;
+    --solid-red: 90 33 34;
+    --solid-amber-button: 255 221 141;
+    --card-color: 28 30 34;
+    --overlay: 0, 0, 0, 0.4;
+    --overlay-avatar: 0, 0, 0, 0.05;
+    --button-color: 42 43 51;
+    --button-hover-color: 0, 0, 0, 0.15;
+    --label-background: 36 38 45;
+    --label-border: 255, 255, 255, 0.03;
 
-    --alpha-1: 36, 36, 36, 0.8;
-    --alpha-2: 139, 147, 182, 0.15;
-    --alpha-3: 36, 38, 45, 0.9;
+    --alpha-1: 35, 36, 42, 0.8;
+    --alpha-2: 147, 153, 176, 0.12;
+    --alpha-3: 33, 34, 38, 0.95;
     --black-alpha-1: 0, 0, 0, 0.3;
     --black-alpha-2: 0, 0, 0, 0.2;
     --border-blue: 39, 129, 246, 0.5;
-    --border-container: 236, 236, 236, 0;
+    --border-container: 255, 255, 255, 0;
     --white-alpha: 255, 255, 255, 0.1;
   }
 }

app/javascript/dashboard/assets/scss/_woot.scss

@@ -46,14 +46,14 @@ body {
 }
 
 .custom-dashed-border {
-  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='0' y='0' width='100%25' height='100%25' fill='none' rx='16' ry='16' stroke='%23E2E3E7' stroke-width='2' stroke-dasharray='6, 8' stroke-dashoffset='0' stroke-linecap='round'/%3E%3C/svg%3E");
+  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='1' y='1' width='calc(100%25 - 2px)' height='calc(100%25 - 2px)' fill='none' rx='12' ry='12' stroke='%23E2E3E7' stroke-width='1.5' stroke-dasharray='6 4' stroke-linecap='butt'/%3E%3C/svg%3E");
   background-position: center;
   background-repeat: no-repeat;
   background-size: 100% 100%;
 }
 
 .dark .custom-dashed-border {
-  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='0' y='0' width='100%25' height='100%25' fill='none' rx='16' ry='16' stroke='%23343434' stroke-width='2' stroke-dasharray='6, 8' stroke-dashoffset='0' stroke-linecap='round'/%3E%3C/svg%3E");
+  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='100%25' height='100%25'%3E%3Crect x='1' y='1' width='calc(100%25 - 2px)' height='calc(100%25 - 2px)' fill='none' rx='12' ry='12' stroke='%23343434' stroke-width='1.5' stroke-dasharray='6 4' stroke-linecap='butt'/%3E%3C/svg%3E");
 }
 
 @layer utilities {
@@ -66,4 +66,84 @@ body {
     -ms-overflow-style: none; /* IE and Edge */
     scrollbar-width: none; /* Firefox */
   }
+
+  /**
+   * ============================================================================
+   * TYPOGRAPHY UTILITIES
+   * ============================================================================
+   *
+   * | Class              | Use Case                                           |
+   * |--------------------|----------------------------------------------------|
+   * | .text-body-main    | <p>, <span>, general body text                     |
+   * | .text-body-para    | <p> for paragraphs, larger text blocks             |
+   * | .text-heading-1    | <h1>, page titles, panel headers                   |
+   * | .text-heading-2    | <h2>, section headings, card titles                |
+   * | .text-heading-3    | <h3>, card headings, breadcrumbs, subsections      |
+   * | .text-label        | <label>, form labels, field names                  |
+   * | .text-label-small  | <small>, footnotes, tags, badges, captions         |
+   * | .text-button       | <button>, standard button text                     |
+   * | .text-button-small | <button>, small/compact button text                |
+   */
+
+  /* body-text-main: Main text style for general body text */
+  .text-body-main {
+    @apply font-inter text-sm font-420;
+    line-height: 21px; /* 150% */
+    letter-spacing: -0.28px;
+  }
+
+  /* body-text-paragraph: For paragraphs or larger blocks of text */
+  .text-body-para {
+    @apply font-inter text-sm font-420;
+    line-height: 21px; /* 150% */
+    letter-spacing: -0.21px;
+  }
+
+  /* heading-1: Large heading for pages and panels */
+  .text-heading-1 {
+    @apply font-inter text-lg font-520;
+    line-height: 24px; /* 133.333% */
+    letter-spacing: -0.27px;
+  }
+
+  /* heading-2: Secondary heading for sections */
+  .text-heading-2 {
+    @apply font-inter text-base font-medium;
+    line-height: 24px; /* 133.333% */
+    letter-spacing: -0.27px;
+  }
+
+  /* heading-3: For card headings, breadcrumbs, subsections */
+  .text-heading-3 {
+    @apply font-inter text-sm font-medium;
+    line-height: 21px; /* 150% */
+    letter-spacing: -0.27px;
+  }
+
+  /* label: Standard label text for form fields */
+  .text-label {
+    @apply font-inter text-sm font-medium;
+    line-height: 21px; /* 150% */
+  }
+
+  /* label-small: Smallest font for labels, footnotes, tags */
+  .text-label-small {
+    @apply font-inter text-xs font-440;
+    line-height: 16px; /* 133.333% */
+    letter-spacing: -0.24px;
+  }
+
+  /* button-text: Text for standard size buttons */
+  .text-button {
+    @apply font-inter text-sm font-460;
+    line-height: 21px; /* 150% */
+    letter-spacing: -0.28px;
+  }
+
+  /* button-text-small: Text for smaller buttons */
+  .text-button-small {
+    @apply font-inter text-xs font-440;
+    line-height: 18px; /* 150% */
+    letter-spacing: -0.24px;
+  }
 }

app/javascript/dashboard/components-next/AssignmentPolicy/components/ExclusionRules.vue

@@ -2,7 +2,7 @@
 import { computed, ref, onMounted } from 'vue';
 import { useI18n } from 'vue-i18n';
 import AddDataDropdown from 'dashboard/components-next/AssignmentPolicy/components/AddDataDropdown.vue';
-import LabelItem from 'dashboard/components-next/Label/LabelItem.vue';
+import LabelItem from 'dashboard/components-next/label/LabelItem.vue';
 import DurationInput from 'dashboard/components-next/input/DurationInput.vue';
 import { DURATION_UNITS } from 'dashboard/components-next/input/constants';
 
@@ -103,7 +103,7 @@ onMounted(() => {
           :key="tag.id"
           :label="tag"
           :is-hovered="hoveredLabel === tag.id"
-          class="h-8"
+          class="h-8 ltr:!pr-1 rtl:!pl-1"
           @remove="onClickRemoveTag"
           @hover="hoveredLabel = tag.id"
         />

app/javascript/dashboard/components-next/Campaigns/CampaignCard/CampaignCard.vue

@@ -77,7 +77,7 @@ const inboxName = computed(() => props.inbox?.name || '');
 
 const inboxIcon = computed(() => {
   const { medium, channel_type: type } = props.inbox;
-  return getInboxIconByType(type, medium);
+  return getInboxIconByType(type, medium, 'line');
 });
 </script>
 

app/javascript/dashboard/components-next/Campaigns/CampaignCard/LiveChatCampaignDetails.vue

@@ -47,8 +47,8 @@ const senderThumbnailSrc = computed(() => props.sender?.thumbnail);
   <span class="flex-shrink-0 text-sm text-n-slate-11 whitespace-nowrap">
     {{ t('CAMPAIGN.LIVE_CHAT.CARD.CAMPAIGN_DETAILS.FROM') }}
   </span>
-  <div class="flex items-center gap-1.5 flex-shrink-0">
-    <Icon :icon="inboxIcon" class="flex-shrink-0 text-n-slate-12 size-3" />
+  <div class="flex items-center gap-1 flex-shrink-0">
+    <Icon :icon="inboxIcon" class="flex-shrink-0 text-n-slate-12 size-4" />
     <span class="text-sm font-medium text-n-slate-12">
       {{ inboxName }}
     </span>

app/javascript/dashboard/components-next/Campaigns/CampaignLayout.vue

@@ -20,11 +20,13 @@ const handleButtonClick = () => {
 </script>
 
 <template>
-  <section class="flex flex-col w-full h-full overflow-hidden bg-n-background">
-    <header class="sticky top-0 z-10 px-6 lg:px-0">
-      <div class="w-full max-w-[60rem] mx-auto">
+  <section class="flex flex-col w-full h-full overflow-hidden bg-n-surface-1">
+    <header
+      class="sticky top-0 z-10 px-6 after:absolute after:inset-x-0 after:-bottom-4 after:bg-gradient-to-b after:from-n-surface-1 after:from-10% after:dark:from-0% after:to-transparent after:h-4 after:pointer-events-none"
+    >
+      <div class="w-full max-w-5xl mx-auto">
         <div class="flex items-center justify-between w-full h-20 gap-2">
-          <span class="text-xl font-medium text-n-slate-12">
+          <span class="text-heading-1 text-n-slate-12">
             {{ headerTitle }}
           </span>
           <div
@@ -43,8 +45,8 @@ const handleButtonClick = () => {
         </div>
       </div>
     </header>
-    <main class="flex-1 px-6 overflow-y-auto lg:px-0">
-      <div class="w-full max-w-[60rem] mx-auto py-4">
+    <main class="flex-1 px-6 overflow-y-auto">
+      <div class="w-full mx-auto max-w-5xl py-4">
         <slot name="default" />
       </div>
     </main>

app/javascript/dashboard/components-next/CardLayout.vue

@@ -19,13 +19,13 @@ const handleClick = () => {
 
 <template>
   <div
-    class="flex flex-col w-full shadow outline-1 outline outline-n-container group/cardLayout rounded-2xl bg-n-solid-2"
+    class="flex flex-col w-full outline-1 outline outline-n-container group/cardLayout rounded-xl bg-n-solid-2"
   >
     <div
-      class="flex w-full gap-3 py-5"
+      class="flex w-full gap-2 py-4"
       :class="[
         layout === 'col' ? 'flex-col' : 'flex-row justify-between items-center',
-        selectable ? 'px-10 py-6' : 'px-6',
+        selectable ? 'px-10 py-6' : 'px-4',
       ]"
       @click="handleClick"
     >

app/javascript/dashboard/components-next/Companies/CompaniesDropdown.vue

@@ -0,0 +1,170 @@
+<script setup>
+import { ref, computed, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { vOnClickOutside } from '@vueuse/components';
+import { debounce } from '@chatwoot/utils';
+import { useCompaniesStore } from 'dashboard/stores/companies';
+import { useToggle } from '@vueuse/core';
+import Button from 'dashboard/components-next/button/Button.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+
+const props = defineProps({
+  placeholder: {
+    type: String,
+    default: '',
+  },
+  selectedCompanyName: {
+    type: String,
+    default: '',
+  },
+});
+const emit = defineEmits(['change']);
+const companyId = defineModel({
+  type: [Number, String],
+  default: null,
+});
+
+const { t } = useI18n();
+const companiesStore = useCompaniesStore();
+
+const [showCompanyDropdown, toggleCompanyDropdown] = useToggle();
+
+const searchQuery = ref('');
+const isSearching = ref(false);
+
+const companies = computed(() => companiesStore.getCompaniesList || []);
+const isLoading = computed(() => companiesStore.uiFlags.fetchingList);
+
+const clearOption = computed(() => ({
+  label: t('DROPDOWN_MENU.CLEAR_SELECTION'),
+  value: 'clear',
+  action: 'clear',
+}));
+
+const companyOptions = computed(() =>
+  companies.value.map(company => ({
+    label: company.name,
+    value: company.id,
+    action: 'select',
+    isSelected: companyId.value === company.id,
+  }))
+);
+
+const menuItems = computed(() => {
+  const items = [];
+  // Show clear option if a company is selected (either by ID or by name prop)
+  if (companyId.value || props.selectedCompanyName) {
+    items.push(clearOption.value);
+  }
+  // Add company options after clear option
+  items.push(...companyOptions.value);
+  return items;
+});
+
+const selectedCompany = computed(() => {
+  return companies.value.find(company => company.id === companyId.value);
+});
+
+const buttonLabel = computed(() => {
+  if (selectedCompany.value) {
+    return selectedCompany.value.name;
+  }
+  if (props.selectedCompanyName) {
+    return props.selectedCompanyName;
+  }
+  return props.placeholder;
+});
+
+const fetchCompanies = async (search = '') => {
+  if (!search) return;
+  isSearching.value = true;
+  try {
+    await companiesStore.search({
+      search,
+      page: 1,
+      sort: 'name',
+    });
+  } finally {
+    isSearching.value = false;
+  }
+};
+
+const debouncedSearch = debounce(query => {
+  searchQuery.value = query;
+  fetchCompanies(query);
+}, 300);
+
+const handleAction = ({ value, action }) => {
+  if (action === 'clear') {
+    companyId.value = null;
+    emit('change', null);
+    toggleCompanyDropdown(false);
+    return;
+  }
+
+  if (companyId.value === value) {
+    companyId.value = null;
+    emit('change', null);
+  } else {
+    companyId.value = value;
+    const company = companies.value.find(c => c.id === value);
+    emit('change', company);
+  }
+  toggleCompanyDropdown(false);
+};
+
+const handleSearch = query => {
+  debouncedSearch(query);
+};
+
+const handleClickOutside = () => {
+  toggleCompanyDropdown(false);
+};
+
+watch(showCompanyDropdown, isOpen => {
+  if (!isOpen) {
+    searchQuery.value = '';
+    companiesStore.clearRecords();
+  }
+});
+</script>
+
+<template>
+  <div v-on-click-outside="handleClickOutside" class="relative w-full min-w-0">
+    <Button
+      slate
+      sm
+      :label="buttonLabel"
+      no-animation
+      type="button"
+      :variant="showCompanyDropdown ? 'faded' : 'solid'"
+      icon="i-lucide-briefcase-business"
+      justify="start"
+      class="w-full -outline-offset-1"
+      @click="toggleCompanyDropdown()"
+    />
+
+    <Transition
+      enter-active-class="transition duration-100 ease-out"
+      enter-from-class="transform scale-95 opacity-0"
+      enter-to-class="transform scale-100 opacity-100"
+      leave-active-class="transition duration-75 ease-in"
+      leave-from-class="transform scale-100 opacity-100"
+      leave-to-class="transform scale-95 opacity-0"
+    >
+      <DropdownMenu
+        v-if="showCompanyDropdown"
+        :menu-items="menuItems"
+        show-search
+        disable-local-filtering
+        :search-placeholder="t('DROPDOWN_MENU.SEARCH_PLACEHOLDER')"
+        :empty-state-message="t('COMPANIES.DROPDOWN_MENU.EMPTY_STATE')"
+        :is-loading="isLoading"
+        :is-searching="isSearching"
+        class="max-h-60 overflow-y-auto absolute z-50 w-full mt-1 top-full"
+        @action="handleAction"
+        @search="handleSearch"
+      />
+    </Transition>
+  </div>
+</template>

app/javascript/dashboard/components-next/Companies/CompaniesHeader/CompanyHeader.vue

@@ -15,11 +15,13 @@ const emit = defineEmits(['search', 'update:sort']);
 </script>
 
 <template>
-  <header class="sticky top-0 z-10">
+  <header
+    class="sticky top-0 z-10 after:absolute after:inset-x-0 after:-bottom-4 after:bg-gradient-to-b after:from-n-surface-1 after:from-10% after:dark:from-0% after:to-transparent after:h-4 after:pointer-events-none px-6"
+  >
     <div
-      class="flex items-start sm:items-center justify-between w-full py-6 px-6 gap-2 mx-auto max-w-[60rem]"
+      class="flex items-start sm:items-center justify-between w-full py-6 gap-2 mx-auto max-w-5xl"
     >
-      <span class="text-xl font-medium truncate text-n-slate-12">
+      <span class="text-heading-1 truncate text-n-slate-12">
         {{ headerTitle }}
       </span>
       <div class="flex items-center flex-row flex-shrink-0 gap-2">

app/javascript/dashboard/components-next/Companies/CompaniesHeader/components/CompanySortMenu.vue

@@ -35,6 +35,10 @@ const sortMenus = [
     label: t('COMPANIES.SORT_BY.OPTIONS.CREATED_AT'),
     value: 'created_at',
   },
+  {
+    label: t('COMPANIES.SORT_BY.OPTIONS.CONTACTS_COUNT'),
+    value: 'contacts_count',
+  },
 ];
 
 const orderingMenus = [
@@ -87,7 +91,7 @@ const handleOrderChange = value => {
     <div
       v-if="isMenuOpen"
       v-on-clickaway="() => (isMenuOpen = false)"
-      class="absolute top-full mt-1 ltr:-right-32 rtl:-left-32 sm:ltr:right-0 sm:rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
+      class="absolute z-20 top-full mt-1 ltr:-right-32 rtl:-left-32 sm:ltr:right-0 sm:rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
     >
       <div class="flex items-center justify-between gap-2">
         <span class="text-sm text-n-slate-12">

app/javascript/dashboard/components-next/Companies/CompaniesListLayout.vue

@@ -21,7 +21,7 @@ const updateCurrentPage = page => {
 
 <template>
   <section
-    class="flex w-full h-full gap-4 overflow-hidden justify-evenly bg-n-background"
+    class="flex w-full h-full gap-4 overflow-hidden justify-evenly bg-n-surface-1"
   >
     <div class="flex flex-col w-full h-full transition-all duration-300">
       <CompanyHeader
@@ -32,17 +32,18 @@ const updateCurrentPage = page => {
         @search="emit('search', $event)"
         @update:sort="emit('update:sort', $event)"
       />
-      <main class="flex-1 overflow-y-auto">
-        <div class="w-full mx-auto max-w-[60rem]">
+      <main class="flex-1 px-6 overflow-y-auto">
+        <div class="w-full mx-auto max-w-5xl py-4">
           <slot name="default" />
         </div>
       </main>
-      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-0 px-4 pb-4">
+      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-0">
         <PaginationFooter
           current-page-info="COMPANIES_LAYOUT.PAGINATION_FOOTER.SHOWING"
           :current-page="currentPage"
           :total-items="totalItems"
           :items-per-page="25"
+          class="max-w-[67rem]"
           @update:current-page="updateCurrentPage"
         />
       </footer>

app/javascript/dashboard/components-next/Contacts/ContactLabels/ContactLabels.vue

@@ -1,12 +1,15 @@
 <script setup>
-import { computed, watch, onMounted, ref } from 'vue';
-import { useRoute } from 'vue-router';
+import { computed, ref, watch } from 'vue';
 import { useMapGetter, useStore } from 'dashboard/composables/store';
 
-import LabelItem from 'dashboard/components-next/Label/LabelItem.vue';
-import AddLabel from 'dashboard/components-next/Label/AddLabel.vue';
+import LabelItem from 'dashboard/components-next/label/LabelItem.vue';
+import AddLabel from 'dashboard/components-next/label/AddLabel.vue';
 
 const props = defineProps({
+  wrapperRef: {
+    type: Object,
+    default: null,
+  },
   contactId: {
     type: [String, Number],
     default: null,
@@ -14,7 +17,6 @@ const props = defineProps({
 });
 
 const store = useStore();
-const route = useRoute();
 
 const showDropdown = ref(false);
 
@@ -24,12 +26,14 @@ const showDropdown = ref(false);
 const hoveredLabel = ref(null);
 
 const allLabels = useMapGetter('labels/getLabels');
-const contactLabels = useMapGetter('contactLabels/getContactLabels');
+const getContactById = useMapGetter('contacts/getContactById');
+const getContactLabels = useMapGetter('contactLabels/getContactLabels');
 
 const savedLabels = computed(() => {
-  const availableContactLabels = contactLabels.value(props.contactId);
+  const contactLabelsList = getContactLabels.value(props.contactId) || [];
+
   return allLabels.value.filter(({ title }) =>
-    availableContactLabels.includes(title)
+    contactLabelsList.includes(title)
   );
 });
 
@@ -47,13 +51,6 @@ const labelMenuItems = computed(() => {
     .toSorted((a, b) => Number(a.isSelected) - Number(b.isSelected));
 });
 
-const fetchLabels = async contactId => {
-  if (!contactId) {
-    return;
-  }
-  store.dispatch('contactLabels/get', contactId);
-};
-
 const handleLabelAction = async ({ value }) => {
   try {
     // Get current label titles
@@ -80,6 +77,11 @@ const handleLabelAction = async ({ value }) => {
       labels: updatedLabels,
     });
 
+    store.dispatch('contacts/updateContactLabels', {
+      contactId: props.contactId,
+      labels: updatedLabels,
+    });
+
     showDropdown.value = false;
   } catch (error) {
     // error
@@ -90,19 +92,19 @@ const handleRemoveLabel = label => {
   return handleLabelAction({ value: label.id });
 };
 
+// Sync contact labels from contact object to contactLabels store when contact loads
 watch(
-  () => props.contactId,
-  (newVal, oldVal) => {
-    if (newVal !== oldVal) {
-      fetchLabels(newVal);
+  () => getContactById.value(props.contactId),
+  contact => {
+    if (contact?.labels) {
+      store.dispatch('contactLabels/setContactLabel', {
+        id: props.contactId,
+        data: contact.labels,
+      });
     }
-  }
+  },
+  { immediate: true }
 );
-onMounted(() => {
-  if (route.params.contactId) {
-    fetchLabels(route.params.contactId);
-  }
-});
 
 const handleMouseLeave = () => {
   // Reset hover state when mouse leaves the container
@@ -125,11 +127,13 @@ const handleLabelHover = labelId => {
       :key="label.id"
       :label="label"
       :is-hovered="hoveredLabel === label.id"
+      class="ltr:!pr-1 rtl:!pl-1"
       @remove="handleRemoveLabel"
       @hover="handleLabelHover(label.id)"
     />
     <AddLabel
       :label-menu-items="labelMenuItems"
+      :wrapper-ref="wrapperRef"
       @update-label="handleLabelAction"
     />
   </div>

app/javascript/dashboard/components-next/Contacts/ContactsCard/AddContactNote.vue

@@ -0,0 +1,67 @@
+<script setup>
+import { reactive } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useStore } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
+
+import Editor from 'dashboard/components-next/Editor/Editor.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
+  contactId: {
+    type: Number,
+    default: null,
+  },
+});
+
+const { t } = useI18n();
+const store = useStore();
+
+const state = reactive({
+  message: '',
+});
+
+const onAdd = async content => {
+  if (!content) return;
+  try {
+    await store.dispatch('contactNotes/create', {
+      content,
+      contactId: props.contactId,
+    });
+    state.message = '';
+    useAlert(t('CONTACTS_LAYOUT.CARD.ADD_NOTE.API.SUCCESS_MESSAGE'));
+  } catch (error) {
+    useAlert(t('CONTACTS_LAYOUT.CARD.ADD_NOTE.API.ERROR_MESSAGE'));
+  }
+};
+
+const keyboardEvents = {
+  '$mod+Enter': {
+    action: () => onAdd(state.message),
+    allowOnFocusedInput: true,
+  },
+};
+useKeyboardEvents(keyboardEvents);
+</script>
+
+<template>
+  <div class="flex flex-col items-start gap-4 py-3">
+    <span
+      class="py-1 text-heading-3 text-n-slate-12 z-10 h-6 bg-n-surface-1 inline-flex items-center gap-2"
+    >
+      <Icon
+        icon="i-lucide-file-plus-corner"
+        class="size-4 text-n-slate-11 hidden lg:block"
+      />
+      {{ t('CONTACTS_LAYOUT.CARD.ADD_NOTE.TITLE') }}
+    </span>
+    <div class="flex flex-col gap-6 lg:px-6 max-w-lg w-full">
+      <Editor
+        v-model="state.message"
+        :placeholder="t('CONTACTS_LAYOUT.CARD.ADD_NOTE.PLACEHOLDER')"
+        class="[&>div]:!border-transparent [&>div]:!px-3 [&>div]:!pb-4 [&_.ProseMirror-woot-style]:min-h-6 [&_.ProseMirror-menubar]:!relative ltr:[&_.ProseMirror-menubar]:!-left-[3px] ltr:[&_.ProseMirror-menubar]:!right-[unset] rtl:[&_.ProseMirror-menubar]:!-right-[3px] rtl:[&_.ProseMirror-menubar]:!left-[unset] [&_.ProseMirror-menubar]:!w-[unset] [&_.ProseMirror-menubar]:!top-[unset] [&_.ProseMirror-menubar-spacer]:!hidden"
+      />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactAttributeDisplay.vue

@@ -0,0 +1,78 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useMapGetter } from 'dashboard/composables/store.js';
+import { useUISettings } from 'dashboard/composables/useUISettings';
+
+const props = defineProps({
+  customAttributes: { type: Object, required: true },
+});
+
+const { t } = useI18n();
+const { uiSettings } = useUISettings();
+
+const contactAttributes = useMapGetter('attributes/getContactAttributes');
+
+const displayAttributes = computed(() => {
+  const selectedKeys = uiSettings.value.contact_list_display_properties || [];
+  if (!selectedKeys.length) return [];
+
+  return contactAttributes.value
+    .filter(
+      attr =>
+        selectedKeys.includes(attr.attributeKey) &&
+        attr.attributeKey in props.customAttributes
+    )
+    .map(attribute => ({
+      attribute,
+      value: props.customAttributes[attribute.attributeKey],
+    }));
+});
+
+const formatValue = (value, displayType) => {
+  if (value === null || value === undefined || value === '') return null;
+
+  switch (displayType) {
+    case 'checkbox':
+      return value
+        ? t('CONTACTS_LAYOUT.DISPLAY_PROPERTIES.YES')
+        : t('CONTACTS_LAYOUT.DISPLAY_PROPERTIES.NO');
+    case 'list':
+      return Array.isArray(value) ? value.join(', ') : value;
+    case 'date':
+      return new Date(value).toLocaleDateString();
+    default:
+      return String(value);
+  }
+};
+</script>
+
+<template>
+  <template
+    v-for="(item, index) in displayAttributes"
+    :key="item.attribute.attributeKey"
+  >
+    <div
+      v-if="index === 0"
+      class="w-px h-3 bg-n-strong rounded-lg flex-shrink-0"
+    />
+    <div
+      v-tooltip.top="{
+        content: `${item.attribute.attributeDisplayName}: ${formatValue(item.value, item.attribute.attributeDisplayType)}`,
+        delay: { show: 500, hide: 0 },
+      }"
+      class="flex items-center gap-1 truncate"
+    >
+      <span class="text-body-main text-n-slate-12 truncate">
+        {{ item.attribute.attributeDisplayName }}{{ ':' }}
+      </span>
+      <span class="text-body-main text-n-slate-11 truncate">
+        {{ formatValue(item.value, item.attribute.attributeDisplayType) }}
+      </span>
+    </div>
+    <div
+      v-if="index < displayAttributes.length - 1"
+      class="w-px h-3 bg-n-strong rounded-lg flex-shrink-0"
+    />
+  </template>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactCardOverview.vue

@@ -0,0 +1,370 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useRouter } from 'vue-router';
+import { useMapGetter } from 'dashboard/composables/store';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Flag from 'dashboard/components-next/flag/Flag.vue';
+import ContactLabels from 'dashboard/components-next/Conversation/ConversationCard/CardLabels.vue';
+import countries from 'shared/constants/countries';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import CardContent from 'dashboard/components-next/Conversation/ConversationCard/CardContent.vue';
+import InboxName from 'dashboard/components-next/Conversation/InboxName.vue';
+import CardPriorityIcon from 'dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue';
+import CardStatusIcon from 'dashboard/components-next/Conversation/ConversationCard/CardStatusIcon.vue';
+import { dynamicTime } from 'shared/helpers/timeHelper';
+import { getLastMessage } from 'dashboard/helper/conversationHelper';
+
+const props = defineProps({
+  contactData: {
+    type: Object,
+    default: null,
+  },
+});
+
+const { t } = useI18n();
+const router = useRouter();
+
+const contactNotes = useMapGetter('contactNotes/getAllNotesByContactId');
+const contactConversations = useMapGetter(
+  'contactConversations/getAllConversationsByContactId'
+);
+const currentAccountId = useMapGetter('getCurrentAccountId');
+const currentUser = useMapGetter('getCurrentUser');
+const agentsList = useMapGetter('agents/getAgents');
+const inboxGetter = useMapGetter('inboxes/getInbox');
+
+const countriesMap = computed(() => {
+  return countries.reduce((acc, country) => {
+    acc[country.code] = country;
+    acc[country.id] = country;
+    return acc;
+  }, {});
+});
+
+const countryDetails = computed(() => {
+  const attributes = props.contactData?.additionalAttributes || {};
+  const { country, countryCode, city } = attributes;
+
+  if (!country && !countryCode) return null;
+
+  const activeCountry =
+    countriesMap.value[country] || countriesMap.value[countryCode];
+  if (!activeCountry) return null;
+
+  return {
+    countryCode: activeCountry.id,
+    city: city ? `${city},` : null,
+    name: activeCountry.name,
+  };
+});
+
+const formattedLocation = computed(() => {
+  if (!countryDetails.value) return '';
+  return [countryDetails.value.city, countryDetails.value.name]
+    .filter(Boolean)
+    .join(' ');
+});
+
+const companyName = computed(() => {
+  const attributes = props.contactData?.additionalAttributes || {};
+  return attributes.companyName || '';
+});
+
+const contactLabels = computed(() => {
+  return props.contactData?.labels || [];
+});
+
+const latestNote = computed(() => {
+  if (!props.contactData?.id) return null;
+  const notes = contactNotes.value(props.contactData.id);
+  return notes && notes.length > 0 ? notes[0] : null;
+});
+
+const latestConversation = computed(() => {
+  if (!props.contactData?.id) return null;
+  const conversations = contactConversations.value(props.contactData.id);
+  return conversations && conversations.length > 0 ? conversations[0] : null;
+});
+
+const lastMessageInConversation = computed(() => {
+  if (!latestConversation.value) return null;
+  return getLastMessage(latestConversation.value);
+});
+
+const inbox = computed(() => {
+  const inboxId = latestConversation.value?.inboxId;
+  return inboxId ? inboxGetter.value(inboxId) : {};
+});
+
+const assignee = computed(() => {
+  if (!latestConversation.value?.meta?.assignee?.id) return null;
+  return agentsList.value?.find(
+    agent => agent.id === latestConversation.value.meta.assignee.id
+  );
+});
+
+const getWrittenBy = ({ user } = {}) => {
+  const currentUserId = currentUser.value?.id;
+  return user?.id === currentUserId
+    ? t('CONTACTS_LAYOUT.SIDEBAR.NOTES.YOU')
+    : user?.name || t('CONVERSATION.BOT');
+};
+
+const formatTimestamp = timestamp => {
+  if (!timestamp) return '';
+  return dynamicTime(timestamp);
+};
+
+const getConversationUrl = conversationId => {
+  if (!conversationId || !currentAccountId.value) return '#';
+  const url = `/app/accounts/${currentAccountId.value}/conversations/${conversationId}`;
+  return router.push(url);
+};
+</script>
+
+<template>
+  <div
+    class="flex flex-col gap-2 ltr:pl-2 rtl:pr-2 lg:ltr:pl-9 lg:rtl:pr-9 lg:before:content-[''] lg:before:absolute lg:before:ltr:left-[2.688rem] lg:before:rtl:right-[2.688rem] lg:before:top-0 lg:before:w-px lg:before:h-4 lg:before:bg-n-weak"
+  >
+    <div class="flex items-center gap-2 pb-2">
+      <Icon icon="i-woot-overview" class="size-4 text-n-slate-11" />
+      <h3 class="text-n-slate-11 text-body-main">
+        {{ t('CONTACTS_LAYOUT.CARD.QUICK_OVERVIEW.TITLE') }}
+      </h3>
+    </div>
+    <!-- Section 1: Basic Information -->
+    <div
+      class="hidden lg:flex rounded-xl bg-n-card w-auto outline outline-1 outline-n-container -outline-offset-1 p-3"
+    >
+      <div class="flex flex-wrap items-center gap-2 w-full">
+        <div class="flex items-center gap-1">
+          <Icon icon="i-lucide-circle-user" class="size-4 text-n-slate-11" />
+          <span class="text-label-small text-n-slate-11 m-0">
+            {{ t('CONTACTS_LAYOUT.CARD.QUICK_OVERVIEW.BASIC_INFO') }}
+          </span>
+        </div>
+        <div
+          v-if="contactData?.email"
+          class="h-3 w-px bg-n-strong rounded-lg"
+        />
+        <!-- Email -->
+        <div v-if="contactData?.email" class="flex items-center gap-1">
+          <Icon
+            icon="i-woot-mail"
+            class="size-4 text-n-slate-11 flex-shrink-0"
+          />
+          <span class="text-body-main text-n-slate-12 truncate">
+            {{ contactData.email }}
+          </span>
+        </div>
+        <div
+          v-if="contactData?.phoneNumber"
+          class="h-3 w-px bg-n-strong rounded-lg"
+        />
+        <!-- Phone Number -->
+        <div v-if="contactData?.phoneNumber" class="flex items-center gap-1">
+          <Icon
+            icon="i-lucide-phone"
+            class="size-3.5 text-n-slate-11 flex-shrink-0"
+          />
+          <span class="text-body-main text-n-slate-12 truncate">
+            {{ contactData.phoneNumber }}
+          </span>
+        </div>
+        <div v-if="companyName" class="h-3 w-px bg-n-strong rounded-lg" />
+        <!-- Company Name -->
+        <div v-if="companyName" class="flex items-center gap-1">
+          <Icon
+            icon="i-lucide-briefcase-business"
+            class="size-4 text-n-slate-11 flex-shrink-0"
+          />
+          <span class="text-body-main text-n-slate-12 truncate">
+            {{ companyName }}
+          </span>
+        </div>
+        <div v-if="countryDetails" class="h-3 w-px bg-n-strong rounded-lg" />
+        <!-- Location (Country & City) -->
+        <div v-if="countryDetails" class="flex items-center gap-1">
+          <Flag
+            :country="countryDetails.countryCode"
+            class="size-4 flex-shrink-0"
+          />
+          <span class="text-body-main text-n-slate-12 truncate">
+            {{ formattedLocation }}
+          </span>
+        </div>
+        <div
+          v-if="contactLabels.length > 0"
+          class="h-3 w-px bg-n-strong rounded-lg"
+        />
+        <!-- Labels -->
+
+        <ContactLabels
+          v-if="contactLabels.length > 0"
+          :labels="contactLabels"
+          disable-toggle
+          class="my-0 flex-1"
+        />
+      </div>
+    </div>
+
+    <!-- Section 2: Latest Contact Note -->
+    <div
+      class="flex flex-col rounded-xl bg-n-card outline outline-1 outline-n-container -outline-offset-1 p-3 gap-1.6 w-full gap-1.5"
+    >
+      <div class="flex items-center gap-2 py-1">
+        <div class="flex items-center gap-1.5">
+          <Icon icon="i-lucide-notebook-pen" class="size-3.5 text-n-slate-11" />
+          <span class="text-label-small text-n-slate-11 m-0">
+            {{ t('CONTACTS_LAYOUT.CARD.QUICK_OVERVIEW.LATEST_NOTE') }}
+          </span>
+        </div>
+        <template v-if="latestNote">
+          <div class="h-3 w-px bg-n-strong rounded-lg" />
+          <span class="text-label-small text-n-slate-11">
+            {{ formatTimestamp(latestNote.createdAt) }}
+          </span>
+        </template>
+      </div>
+
+      <div v-if="latestNote" class="flex items-center gap-1.5">
+        <Avatar
+          v-tooltip.left="{
+            content: getWrittenBy(latestNote),
+            delay: { show: 500, hide: 0 },
+          }"
+          :name="latestNote?.user?.name || 'Bot'"
+          :src="
+            latestNote?.user?.name
+              ? latestNote?.user?.thumbnail
+              : '/assets/images/chatwoot_bot.png'
+          "
+          :size="14"
+          rounded-full
+        />
+        <p class="text-body-main text-n-slate-12 m-0 line-clamp-1">
+          {{ latestNote.content }}
+        </p>
+      </div>
+      <p v-else class="text-body-para text-n-slate-10 m-0 italic">
+        {{ t('CONTACTS_LAYOUT.CARD.QUICK_OVERVIEW.NO_NOTES') }}
+      </p>
+    </div>
+
+    <!-- Section 3: Latest Previous Conversation -->
+    <div
+      v-if="latestConversation"
+      class="flex flex-col rounded-xl bg-n-card outline outline-1 outline-n-container -outline-offset-1 p-3 gap-1.6 w-full gap-1.5 cursor-pointer"
+      @click="getConversationUrl(latestConversation.id)"
+    >
+      <div
+        class="flex justify-between gap-2 w-full min-w-0"
+        :class="
+          latestConversation?.labels?.length > 0
+            ? 'sm:flex-row flex-col items-start sm:items-center '
+            : 'flex-row items-center'
+        "
+      >
+        <div class="flex items-center gap-2 py-1 min-w-0 flex-shrink">
+          <div class="flex items-center gap-1.5 min-w-0">
+            <Icon
+              icon="i-lucide-message-circle"
+              class="size-3.5 text-n-slate-11"
+            />
+            <span class="text-label-small text-n-slate-11 m-0 truncate">
+              {{ t('CONTACTS_LAYOUT.CARD.QUICK_OVERVIEW.LATEST_CONVERSATION') }}
+            </span>
+          </div>
+          <div v-if="inbox?.id" class="h-3 w-px bg-n-strong rounded-lg" />
+          <div class="flex items-center gap-1 min-w-0">
+            <InboxName
+              v-if="inbox?.id"
+              :inbox="inbox"
+              class="gap-1 [&>span]:text-n-slate-11"
+            />
+            <div
+              v-if="latestConversation?.id"
+              class="flex items-center gap-1 min-w-0"
+            >
+              <Icon
+                icon="i-woot-hash"
+                class="size-3.5 text-n-slate-10 flex-shrink-0"
+              />
+              <span class="text-label-small truncate text-n-slate-11">
+                {{ latestConversation.id }}
+              </span>
+            </div>
+          </div>
+          <div
+            v-if="latestConversation?.createdAt"
+            class="h-3 w-px bg-n-strong rounded-lg"
+          />
+          <span
+            v-if="latestConversation?.updatedAt"
+            class="text-label-small text-n-slate-11 truncate min-w-0"
+          >
+            {{ formatTimestamp(latestConversation.updatedAt) }}
+          </span>
+        </div>
+        <ContactLabels
+          v-if="latestConversation?.labels?.length > 0"
+          :labels="latestConversation.labels"
+          class="flex-1 min-w-0 sm:justify-end w-full sm:w-auto"
+          disable-toggle
+        >
+          <template #before>
+            <div data-before-slot class="flex items-center gap-1.5">
+              <CardPriorityIcon
+                v-if="latestConversation.priority"
+                :priority="latestConversation.priority"
+                class="flex-shrink-0"
+              />
+              <Avatar
+                v-if="assignee?.name"
+                v-tooltip.top="assignee.name"
+                :name="assignee.name"
+                :src="assignee.thumbnail"
+                :size="14"
+                :status="assignee.availabilityStatus"
+                hide-offline-status
+                rounded-full
+              />
+              <CardStatusIcon
+                v-if="latestConversation.status"
+                :status="latestConversation.status"
+              />
+              <div class="h-3 w-px bg-n-weak rounded-lg mx-1" />
+            </div>
+          </template>
+        </ContactLabels>
+        <div v-else class="flex items-center justify-end gap-1.5 flex-1">
+          <CardPriorityIcon
+            v-if="latestConversation.priority"
+            :priority="latestConversation.priority"
+            class="flex-shrink-0"
+          />
+          <Avatar
+            v-if="assignee?.name"
+            v-tooltip.top="assignee.name"
+            :name="assignee.name"
+            :src="assignee.thumbnail"
+            :size="14"
+            :status="assignee.availability_status"
+            hide-offline-status
+            rounded-full
+          />
+          <CardStatusIcon
+            v-if="latestConversation.status"
+            :status="latestConversation.status"
+          />
+        </div>
+      </div>
+      <CardContent
+        v-if="lastMessageInConversation"
+        :last-message="lastMessageInConversation"
+        :unread-count="lastMessageInConversation?.conversation?.unreadCount"
+      />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue

@@ -1,68 +0,0 @@
-<script setup>
-import { ref } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useToggle } from '@vueuse/core';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
-import Policy from 'dashboard/components/policy.vue';
-
-defineProps({
-  selectedContact: {
-    type: Object,
-    required: true,
-  },
-});
-
-const { t } = useI18n();
-
-const [showDeleteSection, toggleDeleteSection] = useToggle();
-const confirmDeleteContactDialogRef = ref(null);
-
-const openConfirmDeleteContactDialog = () => {
-  confirmDeleteContactDialogRef.value?.dialogRef.open();
-};
-</script>
-
-<template>
-  <Policy :permissions="['administrator']">
-    <div class="flex flex-col items-start border-t border-n-strong px-6 py-5">
-      <Button
-        :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
-        sm
-        link
-        slate
-        class="hover:!no-underline text-n-slate-12"
-        icon="i-lucide-chevron-down"
-        trailing-icon
-        @click="toggleDeleteSection()"
-      />
-
-      <div
-        class="transition-all duration-300 ease-in-out grid w-full overflow-hidden"
-        :class="
-          showDeleteSection
-            ? 'grid-rows-[1fr] opacity-100 mt-2'
-            : 'grid-rows-[0fr] opacity-0 mt-0'
-        "
-      >
-        <div class="overflow-hidden min-h-0">
-          <span class="inline-flex text-n-slate-11 text-sm items-center gap-1">
-            {{ t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.MESSAGE') }}
-            <Button
-              :label="t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.BUTTON')"
-              sm
-              ruby
-              link
-              @click="openConfirmDeleteContactDialog()"
-            />
-          </span>
-        </div>
-      </div>
-    </div>
-    <ConfirmContactDeleteDialog
-      ref="confirmDeleteContactDialogRef"
-      :selected-contact="selectedContact"
-    />
-  </Policy>
-</template>

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue

@@ -1,41 +1,46 @@
 <script setup>
 import { ref, computed } from 'vue';
 import { useI18n } from 'vue-i18n';
+import { useStore } from 'dashboard/composables/store';
 
-import CardLayout from 'dashboard/components-next/CardLayout.vue';
-import ContactsForm from 'dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue';
+import ContactCardOverview from 'dashboard/components-next/Contacts/ContactsCard/ContactCardOverview.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Flag from 'dashboard/components-next/flag/Flag.vue';
-import ContactDeleteSection from 'dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import ContactLabels from 'dashboard/components-next/Conversation/ConversationCard/CardLabels.vue';
 import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+import Policy from 'dashboard/components/policy.vue';
+import ContactAttributeDisplay from './ContactAttributeDisplay.vue';
 import countries from 'shared/constants/countries';
 
 const props = defineProps({
   id: { type: Number, required: true },
   name: { type: String, default: '' },
   email: { type: String, default: '' },
+  labels: { type: Array, default: () => [] },
   additionalAttributes: { type: Object, default: () => ({}) },
+  customAttributes: { type: Object, default: () => ({}) },
   phoneNumber: { type: String, default: '' },
   thumbnail: { type: String, default: '' },
   availabilityStatus: { type: String, default: null },
   isExpanded: { type: Boolean, default: false },
-  isUpdating: { type: Boolean, default: false },
-  selectable: { type: Boolean, default: false },
   isSelected: { type: Boolean, default: false },
 });
 
 const emit = defineEmits([
   'toggle',
-  'updateContact',
   'showContact',
   'select',
-  'avatarHover',
+  'sendMessage',
+  'deleteContact',
 ]);
 
 const { t } = useI18n();
+const store = useStore();
 
-const contactsFormRef = ref(null);
+const isPrefetching = ref(false);
+const hasPrefetched = ref(false);
 
 const getInitialContactData = () => ({
   id: props.id,
@@ -43,12 +48,11 @@ const getInitialContactData = () => ({
   email: props.email,
   phoneNumber: props.phoneNumber,
   additionalAttributes: props.additionalAttributes,
+  labels: props.labels,
 });
 
 const contactData = ref(getInitialContactData());
 
-const isFormInvalid = computed(() => contactsFormRef.value?.isFormInvalid);
-
 const countriesMap = computed(() => {
   return countries.reduce((acc, country) => {
     acc[country.code] = country;
@@ -75,6 +79,11 @@ const countryDetails = computed(() => {
   };
 });
 
+const companyName = computed(() => {
+  const attributes = props.additionalAttributes || {};
+  return attributes.companyName || '';
+});
+
 const formattedLocation = computed(() => {
   if (!countryDetails.value) return '';
 
@@ -83,14 +92,6 @@ const formattedLocation = computed(() => {
     .join(' ');
 });
 
-const handleFormUpdate = updatedData => {
-  Object.assign(contactData.value, updatedData);
-};
-
-const handleUpdateContact = () => {
-  emit('updateContact', contactData.value);
-};
-
 const onClickExpand = () => {
   emit('toggle');
   contactData.value = getInitialContactData();
@@ -98,147 +99,275 @@ const onClickExpand = () => {
 
 const onClickViewDetails = () => emit('showContact', props.id);
 
+const onClickOpenSendMessage = () => emit('sendMessage', props.id);
+
+const onClickDeleteContact = () => {
+  emit('deleteContact', props.id);
+};
+
 const toggleSelect = checked => {
   emit('select', checked);
 };
 
-const handleAvatarHover = isHovered => {
-  emit('avatarHover', isHovered);
+const prefetchContactData = async () => {
+  if (hasPrefetched.value || isPrefetching.value || !props.id) return;
+
+  isPrefetching.value = true;
+  try {
+    await Promise.all([
+      store.dispatch('contactNotes/get', { contactId: props.id }),
+      store.dispatch('contactConversations/get', props.id),
+    ]);
+    hasPrefetched.value = true;
+  } catch (error) {
+    // error
+  } finally {
+    isPrefetching.value = false;
+  }
+};
+
+const handleExpandHover = isHovered => {
+  if (isHovered && !props.isExpanded) {
+    prefetchContactData();
+  }
 };
 </script>
 
 <template>
   <div class="relative">
-    <CardLayout
-      :key="id"
-      layout="row"
-      :class="{
-        'outline-n-weak !bg-n-slate-3 dark:!bg-n-solid-3': isSelected,
-      }"
+    <div
+      class="flex flex-col gap-2 p-2 lg:grid lg:gap-4 lg:items-center lg:rounded-lg lg:transition-all lg:duration-200 lg:grid-cols-[minmax(30%,1fr)_minmax(50%,1.5fr)_1fr]"
+      :class="{ 'border-b border-n-weak lg:border-none': isExpanded }"
     >
-      <div class="flex items-center justify-start flex-1 gap-4">
+      <div
+        class="flex items-center gap-3 lg:gap-2"
+        :class="{ 'lg:col-span-3': isExpanded }"
+      >
+        <div class="flex-shrink-0 size-5 flex items-center justify-center">
+          <Checkbox
+            :model-value="isSelected"
+            @change="event => toggleSelect(event.target.checked)"
+          />
+        </div>
+
         <div
-          class="relative"
-          @mouseenter="handleAvatarHover(true)"
-          @mouseleave="handleAvatarHover(false)"
+          class="relative hidden lg:block size-4 rounded-md hover:bg-n-alpha-2 flex-shrink-0"
+          @mouseenter.passive="handleExpandHover(true)"
+          @mouseleave.passive="handleExpandHover(false)"
         >
+          <Button
+            icon="i-lucide-chevron-down"
+            link
+            slate
+            sm
+            no-animation
+            class="flex-shrink-0 !size-8 absolute -inset-2"
+            :class="{ 'rotate-180': isExpanded }"
+            @click="onClickExpand"
+          />
+        </div>
+
+        <div class="flex-shrink-0 flex items-center">
           <Avatar
             :name="name"
             :src="thumbnail"
-            :size="48"
+            :size="24"
             :status="availabilityStatus"
             hide-offline-status
-            rounded-full
-          >
-            <template v-if="selectable" #overlay="{ size }">
-              <label
-                class="flex items-center justify-center rounded-full cursor-pointer absolute inset-0 z-10 backdrop-blur-[2px] border border-n-weak"
-                :style="{ width: `${size}px`, height: `${size}px` }"
-                @click.stop
-              >
-                <Checkbox
-                  :model-value="isSelected"
-                  @change="event => toggleSelect(event.target.checked)"
-                />
-              </label>
-            </template>
-          </Avatar>
+          />
         </div>
-        <div class="flex flex-col gap-0.5 flex-1">
-          <div class="flex flex-wrap items-center gap-x-4 gap-y-1">
-            <span class="text-base font-medium truncate text-n-slate-12">
-              {{ name }}
-            </span>
-            <span class="inline-flex items-center gap-1">
-              <span
-                v-if="additionalAttributes?.companyName"
-                class="i-ph-building-light size-4 text-n-slate-10 mb-0.5"
-              />
-              <span
-                v-if="additionalAttributes?.companyName"
-                class="text-sm truncate text-n-slate-11"
-              >
-                {{ additionalAttributes.companyName }}
-              </span>
-            </span>
-          </div>
+
+        <h4
+          class="text-heading-3 my-0 capitalize hover:cursor-pointer truncate text-n-slate-12 lg:max-w-40"
+          @click="onClickViewDetails"
+        >
+          {{ name }}
+        </h4>
+
+        <div
+          v-if="isExpanded"
+          class="hidden lg:flex items-center gap-2 flex-shrink-0"
+        >
           <div
-            class="flex flex-wrap items-center justify-start gap-x-3 gap-y-1"
+            class="w-px h-3 bg-n-strong rounded-md ltr:ml-1 rtl:mr-1 flex-shrink-0"
+          />
+          <Button
+            :label="t('CONTACTS_LAYOUT.CARD.ACTIONS.SEND_MESSAGE')"
+            icon="i-lucide-message-circle"
+            link
+            sm
+            class="hover:!no-underline"
+            @click="onClickOpenSendMessage"
+          />
+          <div
+            class="w-px h-3 bg-n-strong rounded-md ltr:ml-1 rtl:mr-1 flex-shrink-0"
+          />
+          <Button
+            :label="t('CONTACTS_LAYOUT.CARD.ACTIONS.VIEW_DETAILS')"
+            icon="i-lucide-info"
+            link
+            sm
+            class="hover:!no-underline"
+            @click="onClickViewDetails"
+          />
+          <Policy
+            :permissions="['administrator']"
+            class="flex items-center gap-2"
           >
-            <div v-if="email" class="truncate max-w-72" :title="email">
-              <span class="text-sm text-n-slate-11">
-                {{ email }}
-              </span>
-            </div>
-            <div v-if="email" class="w-px h-3 truncate bg-n-slate-6" />
-            <span v-if="phoneNumber" class="text-sm truncate text-n-slate-11">
-              {{ phoneNumber }}
-            </span>
-            <div v-if="phoneNumber" class="w-px h-3 truncate bg-n-slate-6" />
-            <span
-              v-if="countryDetails"
-              class="inline-flex items-center gap-2 text-sm truncate text-n-slate-11"
-            >
-              <Flag :country="countryDetails.countryCode" class="size-3.5" />
-              {{ formattedLocation }}
-            </span>
-            <div v-if="countryDetails" class="w-px h-3 truncate bg-n-slate-6" />
-            <Button
-              :label="t('CONTACTS_LAYOUT.CARD.VIEW_DETAILS')"
-              variant="link"
-              size="xs"
-              @click="onClickViewDetails"
+            <div
+              class="w-px h-3 bg-n-strong rounded-md ltr:ml-1 rtl:mr-1 flex-shrink-0"
             />
-          </div>
+            <Button
+              :label="t('CONTACTS_LAYOUT.CARD.ACTIONS.DELETE_CONTACT')"
+              icon="i-lucide-trash-2"
+              link
+              sm
+              ruby
+              class="hover:!no-underline"
+              @click="onClickDeleteContact"
+            />
+          </Policy>
+        </div>
+
+        <div
+          v-if="companyName"
+          class="my-0 capitalize h-6 px-1 inline-flex items-center gap-1 rounded-md text-n-slate-12 max-w-40 min-w-0 bg-n-label-color outline outline-1 outline-n-label-border -outline-offset-1"
+          :class="{ 'lg:hidden': isExpanded }"
+        >
+          <Icon
+            icon="i-lucide-briefcase-business"
+            class="size-3.5 flex-shrink-0 text-n-slate-11"
+          />
+          <span class="truncate text-label-small">{{ companyName }}</span>
+        </div>
+
+        <div
+          class="relative lg:hidden size-5 rounded-md hover:bg-n-alpha-2 ltr:ml-auto rtl:mr-auto flex-shrink-0"
+          @mouseenter.passive="handleExpandHover(true)"
+          @mouseleave.passive="handleExpandHover(false)"
+        >
+          <Button
+            icon="i-lucide-chevron-down"
+            link
+            slate
+            sm
+            no-animation
+            class="flex-shrink-0 !size-8 absolute -inset-1.5"
+            :class="{ 'rotate-180': isExpanded }"
+            @click="onClickExpand"
+          />
         </div>
       </div>
 
-      <Button
-        icon="i-lucide-chevron-down"
-        variant="ghost"
-        color="slate"
-        size="xs"
-        :class="{ 'rotate-180': isExpanded }"
-        @click="onClickExpand"
-      />
-
-      <template #after>
+      <div
+        class="flex items-center gap-2 lg:gap-2 lg:min-w-0"
+        :class="{ 'lg:hidden': isExpanded }"
+      >
         <div
-          class="transition-all duration-500 ease-in-out grid overflow-hidden"
-          :class="
-            isExpanded
-              ? 'grid-rows-[1fr] opacity-100'
-              : 'grid-rows-[0fr] opacity-0'
-          "
+          v-if="email"
+          v-tooltip.top="{
+            content: email,
+            delay: { show: 500, hide: 0 },
+          }"
+          class="flex items-center gap-1 truncate lg:max-w-72"
         >
-          <div class="overflow-hidden">
-            <div class="flex flex-col gap-6 p-6 border-t border-n-strong">
-              <ContactsForm
-                ref="contactsFormRef"
-                :contact-data="contactData"
-                @update="handleFormUpdate"
-              />
-              <div>
-                <Button
-                  :label="
-                    t('CONTACTS_LAYOUT.CARD.EDIT_DETAILS_FORM.UPDATE_BUTTON')
-                  "
-                  size="sm"
-                  :is-loading="isUpdating"
-                  :disabled="isUpdating || isFormInvalid"
-                  @click="handleUpdateContact"
-                />
-              </div>
-            </div>
-            <ContactDeleteSection
-              :selected-contact="{
-                id: props.id,
-                name: props.name,
-              }"
-            />
-          </div>
+          <Icon
+            icon="i-woot-mail"
+            class="size-4 flex-shrink-0 text-n-slate-11"
+          />
+          <span class="text-body-main text-n-slate-12 truncate">
+            {{ email }}
+          </span>
         </div>
-      </template>
-    </CardLayout>
+
+        <div
+          v-if="email && phoneNumber"
+          class="w-px h-3 bg-n-strong rounded-lg flex-shrink-0"
+        />
+
+        <div
+          v-if="phoneNumber"
+          v-tooltip.top="{
+            content: phoneNumber,
+            delay: { show: 500, hide: 0 },
+          }"
+          class="flex items-center gap-1 truncate lg:max-w-72"
+        >
+          <Icon
+            icon="i-lucide-phone"
+            class="size-3 flex-shrink-0 text-n-slate-11"
+          />
+          <span class="text-body-main text-n-slate-12 truncate">
+            {{ phoneNumber }}
+          </span>
+        </div>
+
+        <div
+          v-if="countryDetails"
+          class="w-px h-3 bg-n-strong rounded-lg flex-shrink-0"
+        />
+
+        <div
+          v-if="countryDetails"
+          v-tooltip.top="{
+            content: formattedLocation,
+            delay: { show: 500, hide: 0 },
+          }"
+          class="flex items-center gap-2 min-w-0 text-n-slate-11"
+        >
+          <Flag
+            :country="countryDetails.countryCode"
+            class="size-3.5 flex-shrink-0"
+          />
+          <span class="text-body-main text-n-slate-12 truncate">
+            {{ formattedLocation }}
+          </span>
+        </div>
+        <ContactAttributeDisplay :custom-attributes="customAttributes" />
+      </div>
+
+      <div class="flex flex-col gap-2 lg:hidden">
+        <div v-if="labels.length > 0" class="min-h-[1rem]">
+          <ContactLabels :labels="labels" disable-toggle class="my-0" />
+        </div>
+
+        <Button
+          :label="t('CONTACTS_LAYOUT.CARD.VIEW_DETAILS')"
+          link
+          xs
+          class="w-fit hover:!no-underline"
+          slate
+          @click="onClickViewDetails"
+        />
+      </div>
+
+      <div
+        class="hidden lg:flex items-center justify-end gap-3 flex-shrink-0"
+        :class="{ 'lg:hidden': isExpanded }"
+      >
+        <ContactLabels
+          :labels="labels"
+          disable-toggle
+          class="my-0 flex-1 justify-end"
+        />
+      </div>
+    </div>
+
+    <div
+      class="grid [transition:grid-template-rows_300ms_ease-out]"
+      :class="[
+        isExpanded ? 'grid-rows-[1fr]' : 'grid-rows-[0fr]',
+        isExpanded ? '' : 'overflow-hidden',
+      ]"
+    >
+      <div class="min-h-0">
+        <div
+          class="relative flex flex-col pt-3 pb-4 lg:pt-[1.125rem] lg:pb-5 overflow-visible transition-opacity duration-[600ms] ease-out"
+          :class="isExpanded ? 'opacity-100 delay-200' : 'opacity-0'"
+        >
+          <ContactCardOverview :contact-data="contactData" />
+        </div>
+      </div>
+    </div>
   </div>
 </template>

app/javascript/dashboard/components-next/Contacts/ContactsDetailsLayout.vue

@@ -73,15 +73,15 @@ const closeMobileSidebar = () => {
 
 <template>
   <section
-    class="flex w-full h-full overflow-hidden justify-evenly bg-n-background"
+    class="flex w-full h-full overflow-hidden justify-evenly bg-n-surface-1"
   >
     <div
-      class="flex flex-col w-full h-full transition-all duration-300 ltr:2xl:ml-56 rtl:2xl:mr-56"
+      class="flex flex-col w-full h-full transition-all duration-300 ltr:3xl:ml-56 rtl:3xl:mr-56"
     >
       <header class="sticky top-0 z-10 px-6 3xl:px-0">
-        <div class="w-full mx-auto max-w-[40.625rem]">
+        <div class="w-full mx-auto max-w-4xl">
           <div
-            class="flex flex-col xs:flex-row items-start xs:items-center justify-between w-full py-7 gap-2"
+            class="flex flex-col xs:flex-row items-start xs:items-center justify-between w-full py-4 gap-2"
           >
             <Breadcrumb
               :items="breadcrumbItems"
@@ -94,23 +94,20 @@ const closeMobileSidebar = () => {
                     ? $t('CONTACTS_LAYOUT.HEADER.BLOCK_CONTACT')
                     : $t('CONTACTS_LAYOUT.HEADER.UNBLOCK_CONTACT')
                 "
-                size="sm"
                 slate
-                :is-loading="isUpdating"
                 :disabled="isUpdating"
                 @click="toggleBlock"
               />
               <VoiceCallButton
                 :phone="selectedContact?.phoneNumber"
                 :contact-id="contactId"
+                size="md"
                 :label="$t('CONTACT_PANEL.CALL')"
-                size="sm"
               />
               <ComposeConversation :contact-id="contactId">
                 <template #trigger="{ toggle }">
                   <Button
                     :label="$t('CONTACTS_LAYOUT.HEADER.SEND_MESSAGE')"
-                    size="sm"
                     @click="toggle"
                   />
                 </template>
@@ -120,7 +117,7 @@ const closeMobileSidebar = () => {
         </div>
       </header>
       <main class="flex-1 px-6 overflow-y-auto 3xl:px-px">
-        <div class="w-full py-4 mx-auto max-w-[40.625rem]">
+        <div class="w-full pt-2.5 pb-4 mx-auto max-w-4xl">
           <slot name="default" />
         </div>
       </main>
@@ -129,7 +126,7 @@ const closeMobileSidebar = () => {
     <!-- Desktop sidebar -->
     <div
       v-if="slots.sidebar"
-      class="hidden lg:block overflow-y-auto justify-end min-w-52 w-full py-6 max-w-md border-l border-n-weak bg-n-solid-2"
+      class="hidden lg:block overflow-y-auto justify-end min-w-52 w-full py-5 max-w-md ltr:border-l rtl:border-r border-n-weak bg-n-surface-2"
     >
       <slot name="sidebar" />
     </div>

app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactMergeForm.vue

@@ -1,7 +1,8 @@
 <script setup>
+import { useI18n } from 'vue-i18n';
+
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
-import { useI18n } from 'vue-i18n';
 
 defineProps({
   selectedContact: {
@@ -37,13 +38,13 @@ const { t } = useI18n();
 
 <template>
   <div class="flex flex-col">
-    <div class="flex flex-col gap-2">
-      <div class="flex items-center justify-between h-5 gap-2">
+    <div class="flex flex-col gap-3">
+      <div class="flex items-center justify-between h-6 gap-2">
         <label class="text-sm text-n-slate-12">
           {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.PRIMARY') }}
         </label>
         <span
-          class="flex items-center justify-center w-24 h-5 text-xs rounded-md text-n-teal-11 bg-n-alpha-2"
+          class="flex items-center justify-center px-1.5 h-6 font-420 text-xs rounded-md text-n-teal-11 outline outline-1 outline-n-weak"
         >
           {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.PRIMARY_HELP_LABEL') }}
         </span>
@@ -69,7 +70,7 @@ const { t } = useI18n();
         @search="query => emit('search', query)"
       />
     </div>
-    <div class="relative flex justify-center gap-2 top-4">
+    <div class="relative flex justify-center gap-2 mt-4 mb-3">
       <div v-for="i in 3" :key="i" class="relative w-4 h-8">
         <div
           class="absolute w-0 h-0 border-l-[4px] border-r-[4px] border-b-[6px] border-l-transparent border-r-transparent border-n-strong ltr:translate-x-[4px] rtl:-translate-x-[4px] -translate-y-[4px]"
@@ -79,13 +80,13 @@ const { t } = useI18n();
         />
       </div>
     </div>
-    <div class="flex flex-col gap-2">
-      <div class="flex items-center justify-between h-5 gap-2">
+    <div class="flex flex-col gap-3">
+      <div class="flex items-center justify-between h-6 gap-2">
         <label class="text-sm text-n-slate-12">
           {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.PARENT') }}
         </label>
         <span
-          class="flex items-center justify-center w-24 h-5 text-xs rounded-md text-n-ruby-11 bg-n-alpha-2"
+          class="flex items-center justify-center px-1.5 h-6 font-420 text-xs rounded-md text-n-ruby-11 outline outline-1 outline-n-weak"
         >
           {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.PARENT_HELP_LABEL') }}
         </span>

app/javascript/dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue

@@ -4,11 +4,11 @@ import { useI18n } from 'vue-i18n';
 import { required, email } from '@vuelidate/validators';
 import { useVuelidate } from '@vuelidate/core';
 import { splitName } from '@chatwoot/utils';
-import countries from 'shared/constants/countries.js';
 import Input from 'dashboard/components-next/input/Input.vue';
-import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
+import CountryDropdown from 'dashboard/components-next/Countries/CountryDropdown.vue';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import PhoneNumberInput from 'dashboard/components-next/phonenumberinput/PhoneNumberInput.vue';
+import CompaniesDropdown from 'dashboard/components-next/Companies/CompaniesDropdown.vue';
 
 const props = defineProps({
   contactData: {
@@ -44,6 +44,7 @@ const SOCIAL_CONFIG = {
   LINKEDIN: 'i-ri-linkedin-box-fill',
   FACEBOOK: 'i-ri-facebook-circle-fill',
   INSTAGRAM: 'i-ri-instagram-line',
+  TIKTOK: 'i-ri-tiktok-fill',
   TWITTER: 'i-ri-twitter-x-fill',
   GITHUB: 'i-ri-github-fill',
 };
@@ -65,6 +66,7 @@ const defaultState = {
       facebook: '',
       github: '',
       instagram: '',
+      tiktok: '',
       linkedin: '',
       twitter: '',
     },
@@ -122,10 +124,6 @@ const prepareStateBasedOnProps = () => {
   });
 };
 
-const countryOptions = computed(() =>
-  countries.map(({ name, id }) => ({ label: name, value: id }))
-);
-
 const editDetailsForm = computed(() =>
   Object.keys(FORM_CONFIG).map(key => ({
     key,
@@ -204,9 +202,14 @@ const getMessageType = key => {
     : 'info';
 };
 
-const handleCountrySelection = value => {
-  const selectedCountry = countries.find(option => option.id === value);
-  state.additionalAttributes.country = selectedCountry?.name || '';
+const handleCountryChange = country => {
+  state.additionalAttributes.countryCode = country?.id || '';
+  state.additionalAttributes.country = country?.name || '';
+  emit('update', state);
+};
+
+const handleCompanyChange = company => {
+  state.additionalAttributes.companyName = company?.name || '';
   emit('update', state);
 };
 
@@ -236,41 +239,49 @@ defineExpose({
 </script>
 
 <template>
-  <div class="flex flex-col gap-6">
-    <div class="flex flex-col items-start gap-2">
-      <span class="py-1 text-sm font-medium text-n-slate-12">
+  <div class="flex flex-col gap-6 w-full">
+    <div class="flex flex-col items-start gap-5 w-full">
+      <span class="text-sm font-medium text-n-slate-12">
         {{ t('CONTACTS_LAYOUT.CARD.EDIT_DETAILS_FORM.TITLE') }}
       </span>
       <div class="grid w-full grid-cols-1 gap-4 sm:grid-cols-2">
         <template v-for="item in editDetailsForm" :key="item.key">
-          <ComboBox
+          <CountryDropdown
             v-if="item.key === 'COUNTRY'"
             v-model="state.additionalAttributes.countryCode"
-            :options="countryOptions"
             :placeholder="item.placeholder"
-            class="[&>div>button]:h-8"
             :class="{
-              '[&>div>button]:bg-n-alpha-black2 [&>div>button:not(.focused)]:!outline-transparent':
-                !isDetailsView,
-              '[&>div>button]:!bg-n-alpha-black2': isDetailsView,
+              '[&>div>button]:h-8': !isDetailsView,
+              '[&_button]:!h-10 [&_button]:!rounded-[10px]': isDetailsView,
             }"
-            @update:model-value="handleCountrySelection"
+            @change="handleCountryChange"
           />
           <PhoneNumberInput
             v-else-if="item.key === 'PHONE_NUMBER'"
             v-model="getFormBinding(item.key).value"
             :placeholder="item.placeholder"
             :show-border="isDetailsView"
+            :compact="!isDetailsView"
+          />
+          <CompaniesDropdown
+            v-else-if="item.key === 'COMPANY_NAME'"
+            :placeholder="item.placeholder"
+            :selected-company-name="state.additionalAttributes.companyName"
+            :class="{
+              '[&>div>button]:h-8': !isDetailsView,
+              '[&_button]:!h-10 [&_button]:!rounded-[10px]': isDetailsView,
+            }"
+            @change="handleCompanyChange"
           />
           <Input
             v-else
             v-model="getFormBinding(item.key).value"
             :placeholder="item.placeholder"
             :message-type="getMessageType(item.key)"
-            :custom-input-class="`h-8 !pt-1 !pb-1 ${
+            :custom-input-class="`!pt-1 !pb-1 ${
               !isDetailsView
-                ? '[&:not(.error,.focus)]:!outline-transparent'
-                : ''
+                ? '[&:not(.error,.focus)]:!outline-transparent h-8'
+                : 'h-10 !rounded-[10px]'
             }`"
             class="w-full"
             @input="
@@ -285,18 +296,19 @@ defineExpose({
         </template>
       </div>
     </div>
-    <div class="flex flex-col items-start gap-2">
-      <span class="py-1 text-sm font-medium text-n-slate-12">
+    <div class="flex flex-col items-start gap-5">
+      <span class="text-sm font-medium text-n-slate-12">
         {{ t('CONTACTS_LAYOUT.CARD.SOCIAL_MEDIA.TITLE') }}
       </span>
       <div class="flex flex-wrap gap-2">
         <div
           v-for="item in socialProfilesForm"
           :key="item.key"
-          class="flex items-center h-8 gap-2 px-2 rounded-lg"
+          class="flex items-center h-8 gap-2 px-2 bg-n-alpha-2 dark:bg-n-solid-2"
           :class="{
-            'bg-n-alpha-2 dark:bg-n-solid-2': isDetailsView,
-            'bg-n-alpha-2 dark:bg-n-solid-3': !isDetailsView,
+            'rounded-[10px] outline-1 outline outline-n-weak -outline-offset-1 hover:outline-n-slate-6':
+              isDetailsView,
+            'rounded-lg': !isDetailsView,
           }"
         >
           <Icon

app/javascript/dashboard/components-next/Contacts/ContactsForm/CreateNewContactDialog.vue

@@ -40,7 +40,12 @@ defineExpose({ dialogRef, contactsFormRef, onSuccess });
 </script>
 
 <template>
-  <Dialog ref="dialogRef" width="3xl" @confirm="handleDialogConfirm">
+  <Dialog
+    ref="dialogRef"
+    width="3xl"
+    overflow-y-auto
+    @confirm="handleDialogConfirm"
+  >
     <ContactsForm
       ref="contactsFormRef"
       is-new-contact

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue

@@ -1,10 +1,13 @@
 <script setup>
+import { useToggle } from '@vueuse/core';
+import { vOnClickOutside } from '@vueuse/components';
 import Button from 'dashboard/components-next/button/Button.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import ContactSortMenu from './components/ContactSortMenu.vue';
 import ContactMoreActions from './components/ContactMoreActions.vue';
 import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
+import DisplayPropertiesMenu from './components/DisplayPropertiesMenu.vue';
 
 defineProps({
   showSearch: { type: Boolean, default: true },
@@ -29,17 +32,25 @@ const emit = defineEmits([
   'createSegment',
   'deleteSegment',
 ]);
+
+const [showDisplayProperties, toggleDisplayProperties] = useToggle(false);
+
+const closeDisplayProperties = () => {
+  if (showDisplayProperties.value) {
+    toggleDisplayProperties(false);
+  }
+};
 </script>
 
 <template>
   <header class="sticky top-0 z-10">
     <div
-      class="flex items-start sm:items-center justify-between w-full py-6 px-6 gap-2 mx-auto max-w-[60rem]"
+      class="flex items-start sm:items-center justify-between w-full py-4 px-6 gap-2 mx-auto after:absolute after:inset-x-0 after:-bottom-4 after:bg-gradient-to-b after:from-n-surface-1 after:from-10% after:dark:from-0% after:to-transparent after:h-4 after:pointer-events-none"
     >
-      <span class="text-xl font-medium truncate text-n-slate-12">
+      <span class="text-heading-1 truncate text-n-slate-12">
         {{ headerTitle }}
       </span>
-      <div class="flex items-center flex-col sm:flex-row flex-shrink-0 gap-4">
+      <div class="flex items-center flex-col sm:flex-row flex-shrink-0 gap-3">
         <div v-if="showSearch" class="flex items-center gap-2 w-full">
           <Input
             :model-value="searchValue"
@@ -59,7 +70,23 @@ const emit = defineEmits([
             </template>
           </Input>
         </div>
-        <div class="flex items-center flex-shrink-0 gap-4">
+        <div class="flex items-center flex-shrink-0 gap-2">
+          <div class="w-px h-3 rounded-lg bg-n-strong" />
+          <div v-on-click-outside="closeDisplayProperties" class="relative">
+            <Button
+              icon="i-lucide-settings-2"
+              color="slate"
+              :label="$t('CONTACTS_LAYOUT.HEADER.DISPLAY_PROPERTIES')"
+              size="sm"
+              :variant="!showDisplayProperties ? 'ghost' : 'faded'"
+              @click="toggleDisplayProperties()"
+            />
+            <DisplayPropertiesMenu
+              v-if="showDisplayProperties"
+              class="absolute top-full mt-1 max-md:ltr:left-0 max-md:rtl:right-0 md:ltr:right-0 md:rtl:left-0"
+            />
+          </div>
+          <div class="w-px h-3 rounded-lg bg-n-strong mx-1" />
           <div class="flex items-center gap-2">
             <div v-if="!isLabelView && !isActiveView" class="relative">
               <Button
@@ -112,7 +139,9 @@ const emit = defineEmits([
               @export="emit('export')"
             />
           </div>
-          <div class="w-px h-4 bg-n-strong" />
+          <div
+            class="w-px h-3 rounded-lg bg-n-strong ltr:ml-1 rtl:mr-2 ltr:mr-1 rtl:ml-2"
+          />
           <ComposeConversation>
             <template #trigger="{ toggle }">
               <Button :label="buttonLabel" size="sm" @click="toggle" />

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue

@@ -294,7 +294,7 @@ defineExpose({
   >
     <template #filter>
       <div
-        class="absolute mt-1 ltr:-right-52 rtl:-left-52 sm:ltr:right-0 sm:rtl:left-0 top-full"
+        class="absolute z-20 mt-1 ltr:-right-52 rtl:-left-52 sm:ltr:right-0 sm:rtl:left-0 top-full"
       >
         <ContactsFilter
           v-if="showFiltersModal"

app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactSortMenu.vue

@@ -105,7 +105,7 @@ const handleOrderChange = value => {
     <div
       v-if="isMenuOpen"
       v-on-clickaway="() => (isMenuOpen = false)"
-      class="absolute top-full mt-1 ltr:-right-32 rtl:-left-32 sm:ltr:right-0 sm:rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
+      class="absolute z-20 top-full mt-1 ltr:-right-32 rtl:-left-32 sm:ltr:right-0 sm:rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
     >
       <div class="flex items-center justify-between gap-2">
         <span class="text-sm text-n-slate-12">

app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactsActiveFiltersPreview.vue

@@ -62,7 +62,7 @@ const activeFilterQueryData = computed(() => {
       t('CONTACTS_LAYOUT.FILTER.ACTIVE_FILTERS.CLEAR_FILTERS')
     "
     :show-clear-button="!hasActiveSegments"
-    class="max-w-[60rem] px-6"
+    class="max-w-[105rem] px-6 relative z-20"
     @open-filter="emit('openFilter')"
     @clear-filters="emit('clearFilters')"
   />

app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/DisplayPropertiesMenu.vue

@@ -0,0 +1,162 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useUISettings } from 'dashboard/composables/useUISettings';
+import Button from 'dashboard/components-next/button/Button.vue';
+import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+
+const { t } = useI18n();
+const { uiSettings, updateUISettings } = useUISettings();
+
+const contactAttributes = useMapGetter('attributes/getContactAttributes');
+
+const MAX_SELECTED = 3;
+
+const selectedAttributeKeys = computed({
+  get: () => uiSettings.value?.contact_list_display_properties || [],
+  set: value => {
+    updateUISettings({
+      contact_list_display_properties: value,
+    });
+  },
+});
+
+const selectedAttributes = computed(() => {
+  return (
+    contactAttributes.value?.filter(attr =>
+      selectedAttributeKeys.value.includes(attr.attributeKey)
+    ) || []
+  );
+});
+
+const otherAttributes = computed(() => {
+  return (
+    contactAttributes.value?.filter(
+      attr => !selectedAttributeKeys.value.includes(attr.attributeKey)
+    ) || []
+  );
+});
+
+const canSelectMore = computed(() => {
+  return selectedAttributeKeys.value.length < MAX_SELECTED;
+});
+
+const toggleAttribute = attributeKey => {
+  const currentKeys = [...selectedAttributeKeys.value];
+  const index = currentKeys.indexOf(attributeKey);
+
+  if (index > -1) {
+    currentKeys.splice(index, 1);
+  } else if (currentKeys.length < MAX_SELECTED) {
+    currentKeys.push(attributeKey);
+  }
+
+  selectedAttributeKeys.value = currentKeys;
+};
+
+const removeAttribute = attributeKey => {
+  const currentKeys = [...selectedAttributeKeys.value];
+  const index = currentKeys.indexOf(attributeKey);
+  if (index > -1) {
+    currentKeys.splice(index, 1);
+    selectedAttributeKeys.value = currentKeys;
+  }
+};
+</script>
+
+<template>
+  <div
+    class="flex flex-col gap-2 px-3 pt-3 pb-4 bg-n-alpha-3 rounded-xl outline outline-1 outline-n-weak -outline-offset-1 w-80 z-20 backdrop-blur-md"
+  >
+    <div class="flex items-start gap-1 flex-col">
+      <h3 class="text-heading-3 text-n-slate-12 m-0">
+        {{ t('CONTACTS_LAYOUT.DISPLAY_PROPERTIES.TITLE') }}
+      </h3>
+      <p class="text-body-main text-n-slate-11 m-0">
+        {{ t('CONTACTS_LAYOUT.DISPLAY_PROPERTIES.DESCRIPTION') }}
+      </p>
+    </div>
+
+    <div v-if="selectedAttributes.length > 0" class="flex flex-col gap-2">
+      <span class="pt-2 text-label-small text-n-slate-11">
+        {{ t('CONTACTS_LAYOUT.DISPLAY_PROPERTIES.SELECTED_ATTRIBUTES') }}
+      </span>
+      <div class="flex flex-wrap gap-2">
+        <div
+          v-for="attribute in selectedAttributes"
+          :key="attribute.attributeKey"
+          class="inline-flex items-center gap-1 ltr:pl-1 rtl:pr-1 ltr:pr-2 rtl:pl-2 rounded-lg bg-n-button-color shadow-[0_1px_2px_0_rgba(27,28,29,0.04)] outline outline-1 -outline-offset-1 outline-n-container h-8"
+        >
+          <div class="size-5 flex items-center justify-center">
+            <Checkbox
+              model-value
+              @change="removeAttribute(attribute.attributeKey)"
+            />
+          </div>
+          <span class="text-body-main text-n-slate-12">
+            {{ attribute.attributeDisplayName }}
+          </span>
+          <Button
+            icon="i-lucide-x"
+            slate
+            xs
+            ghost
+            class="!size-4 !rounded-md"
+            @click="removeAttribute(attribute.attributeKey)"
+          />
+        </div>
+      </div>
+    </div>
+
+    <div v-if="otherAttributes.length > 0" class="flex flex-col gap-2">
+      <span class="pt-2 text-label-small text-n-slate-11">
+        {{ t('CONTACTS_LAYOUT.DISPLAY_PROPERTIES.OTHER_ATTRIBUTES') }}
+      </span>
+      <div class="flex flex-wrap gap-2">
+        <div
+          v-for="attribute in otherAttributes"
+          :key="attribute.attributeKey"
+          class="inline-flex items-center gap-1 ltr:pl-1 rtl:pr-1 ltr:pr-2 rtl:pl-2 rounded-lg shadow-[0_1px_2px_0_rgba(27,28,29,0.04)] outline outline-1 -outline-offset-1 outline-n-container h-8 bg-n-button-color"
+          :class="[
+            canSelectMore ? 'cursor-pointer' : 'opacity-50 cursor-not-allowed',
+          ]"
+          @click="canSelectMore && toggleAttribute(attribute.attributeKey)"
+        >
+          <div class="size-5 flex items-center justify-center">
+            <Checkbox
+              :model-value="false"
+              :disabled="!canSelectMore"
+              @change="toggleAttribute(attribute.attributeKey)"
+            />
+          </div>
+          <span class="text-body-main text-n-slate-12">
+            {{ attribute.attributeDisplayName }}
+          </span>
+          <Button
+            v-if="attribute.attributeDescription"
+            v-tooltip.top="{
+              content: attribute.attributeDescription,
+              delay: { show: 500, hide: 0 },
+            }"
+            icon="i-lucide-info"
+            slate
+            xs
+            ghost
+            :disabled="!canSelectMore"
+            class="!size-4 !rounded-md"
+          />
+        </div>
+      </div>
+    </div>
+
+    <div
+      v-if="contactAttributes.length === 0"
+      class="flex flex-col items-center justify-center gap-3 py-8"
+    >
+      <p class="text-body-main text-center text-n-slate-11 m-0">
+        {{ t('CONTACTS_LAYOUT.DISPLAY_PROPERTIES.NO_ATTRIBUTES') }}
+      </p>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue

@@ -65,7 +65,7 @@ const openFilter = () => {
 
 <template>
   <section
-    class="flex w-full h-full gap-4 overflow-hidden justify-evenly bg-n-background"
+    class="flex w-full h-full gap-4 overflow-hidden justify-evenly bg-n-surface"
   >
     <div class="flex flex-col w-full h-full transition-all duration-300">
       <ContactListHeaderWrapper
@@ -86,7 +86,7 @@ const openFilter = () => {
         @clear-filters="emit('clearFilters')"
       />
       <main class="flex-1 overflow-y-auto">
-        <div class="w-full mx-auto max-w-[60rem]">
+        <div class="w-full mx-auto">
           <ContactsActiveFiltersPreview
             v-if="showActiveFiltersPreview"
             :active-segment="activeSegment"
@@ -96,7 +96,7 @@ const openFilter = () => {
           <slot name="default" />
         </div>
       </main>
-      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-0 px-4 pb-4">
+      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-0">
         <PaginationFooter
           current-page-info="CONTACTS_LAYOUT.PAGINATION_FOOTER.SHOWING"
           :current-page="currentPage"

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactCustomAttributeItem.vue

@@ -9,6 +9,7 @@ import ListAttribute from 'dashboard/components-next/CustomAttributes/ListAttrib
 import CheckboxAttribute from 'dashboard/components-next/CustomAttributes/CheckboxAttribute.vue';
 import DateAttribute from 'dashboard/components-next/CustomAttributes/DateAttribute.vue';
 import OtherAttribute from 'dashboard/components-next/CustomAttributes/OtherAttribute.vue';
+import HelperTextPopup from 'dashboard/components/ui/HelperTextPopup.vue';
 
 const props = defineProps({
   attribute: {
@@ -75,11 +76,15 @@ const CurrentAttributeComponent = computed(() => {
 
 <template>
   <div
-    class="grid grid-cols-[140px,1fr] group/attribute items-center w-full gap-2"
+    class="grid grid-cols-[auto,auto] group/attribute items-center w-full gap-4"
     :class="isEditingView ? 'min-h-10' : 'min-h-11'"
   >
-    <div class="flex items-center justify-between truncate">
-      <span class="text-sm font-medium truncate text-n-slate-12">
+    <div class="flex items-center gap-1.5 min-w-0">
+      <HelperTextPopup
+        v-if="attribute.attributeDescription"
+        :message="attribute.attributeDescription"
+      />
+      <span class="text-body-main truncate text-n-slate-12">
         {{ attribute.attributeDisplayName }}
       </span>
     </div>

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactCustomAttributes.vue

@@ -108,7 +108,7 @@ const hasNoUsedAttributes = computed(() => usedAttributes.value.length === 0);
 </script>
 
 <template>
-  <div v-if="hasContactAttributes" class="flex flex-col gap-6 px-6 py-6">
+  <div v-if="hasContactAttributes" class="flex flex-col gap-4 px-5 pt-4 pb-6">
     <div v-if="!hasNoUsedAttributes" class="flex flex-col gap-2">
       <ContactCustomAttributeItem
         v-for="attribute in usedAttributes"
@@ -117,16 +117,16 @@ const hasNoUsedAttributes = computed(() => usedAttributes.value.length === 0);
         :attribute="attribute"
       />
     </div>
-    <div v-if="!hasNoUnusedAttributes" class="flex items-center gap-3">
+    <div v-if="!hasNoUnusedAttributes" class="flex items-center gap-2">
       <div class="flex-1 h-[1px] bg-n-slate-5" />
-      <span class="text-sm font-medium text-n-slate-10">{{
+      <span class="text-xs font-420 text-n-slate-10">{{
         t('CONTACTS_LAYOUT.SIDEBAR.ATTRIBUTES.UNUSED_ATTRIBUTES', {
           count: unusedAttributesCount,
         })
       }}</span>
       <div class="flex-1 h-[1px] bg-n-slate-5" />
     </div>
-    <div class="flex flex-col gap-3">
+    <div class="flex flex-col gap-4">
       <div v-if="!hasNoUnusedAttributes" class="relative">
         <span class="absolute i-lucide-search size-3.5 top-2 left-3" />
         <input
@@ -135,7 +135,7 @@ const hasNoUsedAttributes = computed(() => usedAttributes.value.length === 0);
           :placeholder="
             t('CONTACTS_LAYOUT.SIDEBAR.ATTRIBUTES.SEARCH_PLACEHOLDER')
           "
-          class="w-full h-8 py-2 pl-10 pr-2 text-sm reset-base outline-none border-none rounded-lg bg-n-alpha-black2 dark:bg-n-solid-1 text-n-slate-12"
+          class="w-full h-8 py-2 ltr:pl-10 ltr:pr-2 rtl:pr-10 rtl:pl-2 mb-0 reset-base outline-n-weak outline-1 outline hover:outline-n-slate-6 text-sm border-none rounded-lg bg-n-alpha-black2 dark:bg-n-solid-1 text-n-slate-12 outline-offset-0"
         />
       </div>
       <div

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactHistory.vue

@@ -3,6 +3,7 @@ import { computed } from 'vue';
 import { useMapGetter } from 'dashboard/composables/store';
 import { useRoute } from 'vue-router';
 import { useI18n } from 'vue-i18n';
+import { useSnakeCase } from 'dashboard/composables/useTransformKeys';
 
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import ConversationCard from 'dashboard/components-next/Conversation/ConversationCard/ConversationCard.vue';
@@ -13,11 +14,6 @@ const route = useRoute();
 const conversations = useMapGetter(
   'contactConversations/getAllConversationsByContactId'
 );
-const contactsById = useMapGetter('contacts/getContactById');
-const stateInbox = useMapGetter('inboxes/getInboxById');
-const accountLabels = useMapGetter('labels/getLabels');
-
-const accountLabelsValue = computed(() => accountLabels.value);
 
 const uiFlags = useMapGetter('contactConversations/getUIFlags');
 const isFetching = computed(() => uiFlags.value.isFetching);
@@ -36,16 +32,17 @@ const contactConversations = computed(() =>
   </div>
   <div
     v-else-if="contactConversations.length > 0"
-    class="px-6 py-4 divide-y divide-n-strong [&>*:hover]:!border-y-transparent [&>*:hover+*]:!border-t-transparent"
+    class="px-6 pt-4 pb-6 divide-y divide-n-weak"
   >
     <ConversationCard
       v-for="conversation in contactConversations"
       :key="conversation.id"
-      :conversation="conversation"
-      :contact="contactsById(conversation.meta.sender.id)"
-      :state-inbox="stateInbox(conversation.inboxId)"
-      :account-labels="accountLabelsValue"
-      class="rounded-none hover:rounded-xl hover:bg-n-alpha-1 dark:hover:bg-n-alpha-3"
+      :chat="useSnakeCase(conversation, { deep: true })"
+      enable-context-menu
+      compact
+      show-assignee
+      :allowed-context-menu-options="['open-new-tab', 'copy-link']"
+      :enable-selection="false"
     />
   </div>
   <p v-else class="px-6 py-10 text-sm leading-6 text-center text-n-slate-11">

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactMerge.vue

@@ -103,12 +103,12 @@ const onMergeContacts = async () => {
 </script>
 
 <template>
-  <div class="flex flex-col gap-8 px-6 py-6">
-    <div class="flex flex-col gap-2">
-      <h4 class="text-base text-n-slate-12">
+  <div class="flex flex-col gap-6 px-5 pb-6 pt-4">
+    <div class="flex flex-col gap-2 mt-4">
+      <h4 class="text-base font-medium text-n-slate-12">
         {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.TITLE') }}
       </h4>
-      <p class="text-sm text-n-slate-11">
+      <p class="text-sm font-420 text-n-slate-11">
         {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.DESCRIPTION') }}
       </p>
     </div>
@@ -126,13 +126,6 @@ const onMergeContacts = async () => {
       @search="onContactSearch"
     />
     <div class="flex items-center justify-between gap-3">
-      <Button
-        variant="faded"
-        color="slate"
-        :label="t('CONTACTS_LAYOUT.SIDEBAR.MERGE.BUTTONS.CANCEL')"
-        class="w-full bg-n-alpha-2 text-n-blue-text hover:bg-n-alpha-3"
-        @click="resetState"
-      />
       <Button
         :label="t('CONTACTS_LAYOUT.SIDEBAR.MERGE.BUTTONS.CONFIRM')"
         class="w-full"
@@ -140,6 +133,12 @@ const onMergeContacts = async () => {
         :disabled="isMergingContact"
         @click="onMergeContacts"
       />
+      <Button
+        slate
+        :label="t('CONTACTS_LAYOUT.SIDEBAR.MERGE.BUTTONS.CANCEL')"
+        class="w-full"
+        @click="resetState"
+      />
     </div>
   </div>
 </template>

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactNotes.vue

@@ -55,12 +55,12 @@ useKeyboardEvents(keyboardEvents);
 </script>
 
 <template>
-  <div class="flex flex-col gap-6 py-6">
+  <div class="flex flex-col gap-4 pt-4 pb-6">
     <Editor
       v-model="state.message"
       :placeholder="t('CONTACTS_LAYOUT.SIDEBAR.NOTES.PLACEHOLDER')"
       focus-on-mount
-      class="[&>div]:!border-transparent [&>div]:px-4 [&>div]:py-4 px-6"
+      class="[&>div]:px-4 [&>div]:py-4 px-5"
     >
       <template #actions>
         <div class="flex items-center gap-3">
@@ -87,7 +87,7 @@ useKeyboardEvents(keyboardEvents);
       <ContactNoteItem
         v-for="note in notes"
         :key="note.id"
-        class="mx-6 py-4"
+        class="mx-5 py-4"
         :note="note"
         :written-by="getWrittenBy(note)"
         allow-delete

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/components/ContactNoteItem.vue

@@ -48,10 +48,26 @@ onMounted(() => {
 </script>
 
 <template>
-  <div class="flex flex-col gap-2 border-b border-n-strong group/note">
-    <div class="flex items-center justify-between gap-2">
-      <div class="flex items-center gap-1.5 min-w-0">
+  <div class="flex flex-col gap-1.5 border-b border-n-strong group/note">
+    <div class="flex items-center justify-between w-full gap-1.5 min-w-0 h-9">
+      <div class="min-w-0 truncate text-n-slate-11 text-xs font-440">
+        {{ dynamicTime(note.createdAt) }}
+      </div>
+      <div class="flex items-center gap-1">
+        <Button
+          v-if="allowDelete"
+          ghost
+          ruby
+          size="xs"
+          icon="i-lucide-trash"
+          class="opacity-0 group-hover/note:opacity-100"
+          @click="handleDelete"
+        />
         <Avatar
+          v-tooltip.left="{
+            content: writtenBy,
+            delay: { show: 500, hide: 0 },
+          }"
           :name="note?.user?.name || 'Bot'"
           :src="
             note?.user?.name
@@ -61,30 +77,12 @@ onMounted(() => {
           :size="16"
           rounded-full
         />
-        <div class="min-w-0 truncate">
-          <span class="inline-flex items-center gap-1 text-sm text-n-slate-11">
-            <span class="font-medium text-n-slate-12">{{ writtenBy }}</span>
-            {{ t('CONTACTS_LAYOUT.SIDEBAR.NOTES.WROTE') }}
-            <span class="font-medium text-n-slate-12">
-              {{ dynamicTime(note.createdAt) }}
-            </span>
-          </span>
-        </div>
       </div>
-      <Button
-        v-if="allowDelete"
-        variant="faded"
-        color="ruby"
-        size="xs"
-        icon="i-lucide-trash"
-        class="opacity-0 group-hover/note:opacity-100"
-        @click="handleDelete"
-      />
     </div>
     <p
       ref="noteContentRef"
       v-dompurify-html="formatMessage(note.content || '')"
-      class="mb-0 prose-sm prose-p:text-sm prose-p:leading-relaxed prose-p:mb-1 prose-p:mt-0 prose-ul:mb-1 prose-ul:mt-0 text-n-slate-12"
+      class="mb-0 text-body-main prose-sm prose-p:text-sm prose-p:leading-relaxed prose-p:mb-1 prose-p:mt-0 prose-ul:mb-1 prose-ul:mt-0 text-n-slate-12"
       :class="{
         'line-clamp-4': collapsible && !isExpanded && needsCollapse,
       }"

app/javascript/dashboard/components-next/Contacts/Pages/ContactDetails.vue

@@ -11,6 +11,7 @@ import ContactLabels from 'dashboard/components-next/Contacts/ContactLabels/Cont
 import ContactsForm from 'dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue';
 import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
 import Policy from 'dashboard/components/policy.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
 
 const props = defineProps({
   selectedContact: {
@@ -24,6 +25,8 @@ const emit = defineEmits(['goToContactsList']);
 const { t } = useI18n();
 const store = useStore();
 
+const wrapperRef = ref(null);
+
 const confirmDeleteContactDialogRef = ref(null);
 
 const avatarFile = ref(null);
@@ -121,17 +124,17 @@ const handleAvatarDelete = async () => {
 </script>
 
 <template>
-  <div class="flex flex-col items-start gap-8 pb-6">
-    <div class="flex flex-col items-start gap-3">
+  <div class="flex flex-col items-start gap-6 pb-6 w-full">
+    <div ref="wrapperRef" class="flex flex-col items-start gap-3 w-full">
       <Avatar
         :src="avatarSrc || ''"
         :name="selectedContact?.name || ''"
-        :size="72"
+        :size="64"
         allow-upload
         @upload="handleAvatarUpload"
         @delete="handleAvatarDelete"
       />
-      <div class="flex flex-col gap-1">
+      <div class="flex flex-col gap-2">
         <h3 class="text-base font-medium text-n-slate-12">
           {{ selectedContact?.name }}
         </h3>
@@ -140,27 +143,44 @@ const handleAvatarDelete = async () => {
             v-if="selectedContact?.identifier"
             class="inline-flex items-center gap-1 text-sm text-n-slate-11"
           >
-            <span class="i-ph-user-gear text-n-slate-10 size-4" />
+            <Icon
+              icon="i-ph-user-gear"
+              class="text-n-slate-10 size-4 flex-shrink-0"
+            />
             {{ selectedContact?.identifier }}
           </span>
-          <span class="inline-flex items-center gap-1 text-sm text-n-slate-11">
-            <span
+          <span class="inline-flex items-start gap-1 text-sm text-n-slate-11">
+            <Icon
               v-if="selectedContact?.identifier"
-              class="i-ph-activity text-n-slate-10 size-4"
+              icon="i-ph-activity"
+              class="text-n-slate-10 size-4 flex-shrink-0 mt-0.5"
             />
-            {{ $t('CONTACTS_LAYOUT.DETAILS.CREATED_AT', { date: createdAt }) }}
-            •
-            {{
-              $t('CONTACTS_LAYOUT.DETAILS.LAST_ACTIVITY', {
-                date: lastActivityAt,
-              })
-            }}
+            <div
+              class="flex flex-col sm:flex-row sm:inline-flex items-start sm:items-center gap-1 sm:gap-3"
+            >
+              <span>
+                {{
+                  $t('CONTACTS_LAYOUT.DETAILS.CREATED_AT', { date: createdAt })
+                }}
+              </span>
+              <div class="w-px h-3 rounded-xl bg-n-weak hidden sm:block" />
+              <span>
+                {{
+                  $t('CONTACTS_LAYOUT.DETAILS.LAST_ACTIVITY', {
+                    date: lastActivityAt,
+                  })
+                }}
+              </span>
+            </div>
           </span>
         </div>
       </div>
-      <ContactLabels :contact-id="selectedContact?.id" />
+      <ContactLabels
+        :wrapper-ref="wrapperRef"
+        :contact-id="selectedContact?.id"
+      />
     </div>
-    <div class="flex flex-col items-start gap-6">
+    <div class="flex flex-col items-start gap-6 w-full">
       <ContactsForm
         ref="contactsFormRef"
         :contact-data="contactData"
@@ -175,21 +195,23 @@ const handleAvatarDelete = async () => {
         @click="updateContact"
       />
     </div>
-    <Policy :permissions="['administrator']">
+    <Policy :permissions="['administrator']" class="w-full">
+      <div class="w-full h-px bg-n-slate-3 mt-1 mb-7" />
       <div
-        class="flex flex-col items-start w-full gap-4 pt-6 border-t border-n-strong"
+        class="flex items-end justify-between w-full gap-4 outline outline-1 outline-n-weak rounded-2xl p-4"
       >
         <div class="flex flex-col gap-2">
           <h6 class="text-base font-medium text-n-slate-12">
             {{ t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT') }}
           </h6>
-          <span class="text-sm text-n-slate-11">
+          <span class="text-sm font-420 text-n-slate-11">
             {{ t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT_DESCRIPTION') }}
           </span>
         </div>
         <Button
           :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
-          color="ruby"
+          ruby
+          class="flex-shrink-0"
           @click="openConfirmDeleteContactDialog"
         />
       </div>

app/javascript/dashboard/components-next/Contacts/Pages/ContactsList.vue

@@ -9,6 +9,8 @@ import {
   ExceptionWithMessage,
 } from 'shared/helpers/CustomErrors';
 import ContactsCard from 'dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue';
+import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
+import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
 
 const props = defineProps({
   contacts: { type: Array, required: true },
@@ -28,7 +30,10 @@ const route = useRoute();
 const uiFlags = useMapGetter('contacts/getUIFlags');
 const isUpdating = computed(() => uiFlags.value.isUpdating);
 const expandedCardId = ref(null);
-const hoveredAvatarId = ref(null);
+const selectedContactId = ref(null);
+const composeConversationRef = ref(null);
+const confirmDeleteContactDialogRef = ref(null);
+const contactToDelete = ref(null);
 
 const selectedIdsSet = computed(() => new Set(props.selectedContactIds || []));
 
@@ -66,27 +71,42 @@ const onClickViewDetails = async id => {
   await router.push({ name, params, query: route.query });
 };
 
-const toggleExpanded = id => {
+const toggleExpanded = async id => {
+  const isExpanding = expandedCardId.value !== id;
   expandedCardId.value = expandedCardId.value === id ? null : id;
+
+  // Fetch contactable inboxes when expanding a card
+  if (isExpanding) {
+    try {
+      await store.dispatch('contacts/fetchContactableInbox', id);
+    } catch (error) {
+      // error
+    }
+  }
 };
 
 const isSelected = id => selectedIdsSet.value.has(id);
 
-const shouldShowSelection = id => {
-  return hoveredAvatarId.value === id || isSelected(id);
-};
-
 const handleSelect = (id, value) => {
   emit('toggleContact', { id, value });
 };
 
-const handleAvatarHover = (id, isHovered) => {
-  hoveredAvatarId.value = isHovered ? id : null;
+const handleSendMessage = id => {
+  selectedContactId.value = String(id);
+  composeConversationRef.value?.toggle();
+};
+
+const handleDeleteContact = id => {
+  const contact = props.contacts.find(c => c.id === id);
+  if (contact) {
+    contactToDelete.value = { id: contact.id, name: contact.name };
+    confirmDeleteContactDialogRef.value?.dialogRef.open();
+  }
 };
 </script>
 
 <template>
-  <div class="flex flex-col gap-4">
+  <div class="flex flex-col divide-y divide-n-slate-3">
     <div v-for="contact in contacts" :key="contact.id" class="relative">
       <ContactsCard
         :id="contact.id"
@@ -95,17 +115,37 @@ const handleAvatarHover = (id, isHovered) => {
         :thumbnail="contact.thumbnail"
         :phone-number="contact.phoneNumber"
         :additional-attributes="contact.additionalAttributes"
+        :custom-attributes="contact.customAttributes"
         :availability-status="contact.availabilityStatus"
         :is-expanded="expandedCardId === contact.id"
         :is-updating="isUpdating"
-        :selectable="shouldShowSelection(contact.id)"
         :is-selected="isSelected(contact.id)"
+        :labels="contact.labels || []"
         @toggle="toggleExpanded(contact.id)"
         @update-contact="updateContact"
         @show-contact="onClickViewDetails"
         @select="value => handleSelect(contact.id, value)"
-        @avatar-hover="value => handleAvatarHover(contact.id, value)"
+        @send-message="handleSendMessage"
+        @delete-contact="handleDeleteContact"
       />
     </div>
+    <ComposeConversation
+      ref="composeConversationRef"
+      :contact-id="selectedContactId"
+      is-modal
+    >
+      <template #trigger="{ toggle }">
+        <button
+          type="button"
+          class="hidden"
+          aria-hidden="true"
+          @click="toggle"
+        />
+      </template>
+    </ComposeConversation>
+    <ConfirmContactDeleteDialog
+      ref="confirmDeleteContactDialogRef"
+      :selected-contact="contactToDelete"
+    />
   </div>
 </template>

app/javascript/dashboard/components-next/Contacts/VoiceCallButton.vue

@@ -6,6 +6,7 @@ import { useMapGetter, useStore } from 'dashboard/composables/store';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
 import { useAlert } from 'dashboard/composables';
 import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
+import { useCallsStore } from 'dashboard/stores/calls';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
@@ -67,6 +68,17 @@ const startCall = async inboxId => {
       contactId: props.contactId,
       inboxId,
     });
+    const { call_sid: callSid, conversation_id: conversationId } = response;
+
+    // Add call to store immediately so widget shows
+    const callsStore = useCallsStore();
+    callsStore.addCall({
+      callSid,
+      conversationId,
+      inboxId,
+      callDirection: 'outbound',
+    });
+
     useAlert(t('CONTACT_PANEL.CALL_INITIATED'));
     navigateToConversation(response?.conversation_id);
   } catch (error) {

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardAvatar.vue

@@ -0,0 +1,58 @@
+<script setup>
+import { ref, computed } from 'vue';
+import Avatar from 'next/avatar/Avatar.vue';
+import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+
+const props = defineProps({
+  contact: { type: Object, required: true },
+  selected: { type: Boolean, default: false },
+  enableSelection: { type: Boolean, default: true },
+  hideThumbnail: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['selectConversation']);
+
+const hovered = ref(false);
+
+const onThumbnailHover = () => {
+  hovered.value = !props.hideThumbnail;
+};
+
+const onThumbnailLeave = () => {
+  hovered.value = false;
+};
+
+const selectedModel = computed({
+  get: () => props.selected,
+  set: value => {
+    emit('selectConversation', value);
+  },
+});
+</script>
+
+<template>
+  <div
+    class="relative flex items-center flex-shrink-0"
+    @mouseenter="onThumbnailHover"
+    @mouseleave="onThumbnailLeave"
+  >
+    <Avatar
+      v-if="!hideThumbnail"
+      :name="contact.name"
+      :src="contact.thumbnail"
+      :size="24"
+      :status="contact.availability_status"
+      hide-offline-status
+    >
+      <template v-if="enableSelection" #overlay>
+        <div
+          v-if="hovered || selected"
+          class="flex items-center justify-center rounded-md cursor-pointer absolute inset-0 z-10 backdrop-blur-[2px] size-6"
+          @click.stop
+        >
+          <Checkbox v-model="selectedModel" />
+        </div>
+      </template>
+    </Avatar>
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardContent.vue

@@ -0,0 +1,47 @@
+<script setup>
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import MessagePreview from './MessagePreview.vue';
+import VoiceCallStatus from './VoiceCallStatus.vue';
+import UnreadBadge from './UnreadBadge.vue';
+
+defineProps({
+  lastMessage: { type: Object, default: null },
+  voiceCallStatus: { type: String, default: '' },
+  voiceCallDirection: { type: String, default: '' },
+  unreadCount: { type: Number, default: 0 },
+  showExpandedPreview: { type: Boolean, default: false },
+});
+</script>
+
+<template>
+  <div
+    class="grid grid-cols-[1fr_auto] gap-1.5"
+    :class="showExpandedPreview ? 'items-end' : 'items-center'"
+  >
+    <VoiceCallStatus
+      v-if="voiceCallStatus"
+      key="voice-status-row"
+      :status="voiceCallStatus"
+      :direction="voiceCallDirection"
+      :class="unreadCount > 0 ? 'text-n-slate-12' : 'text-n-slate-11'"
+    />
+    <MessagePreview
+      v-else-if="lastMessage"
+      key="message-preview"
+      :message="lastMessage"
+      :multi-line="showExpandedPreview"
+      :class="unreadCount > 0 ? 'text-n-slate-12' : 'text-n-slate-11'"
+    />
+    <span
+      v-else
+      key="no-messages"
+      class="inline-grid grid-flow-col auto-cols-max items-center gap-1 text-body-main"
+      :class="unreadCount > 0 ? 'text-n-slate-12' : 'text-n-slate-11'"
+    >
+      <Icon icon="i-lucide-info" class="size-3.5" />
+      {{ $t(`CHAT_LIST.NO_MESSAGES`) }}
+    </span>
+
+    <UnreadBadge :count="unreadCount" :align-bottom="showExpandedPreview" />
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardHeader.vue

@@ -0,0 +1,23 @@
+<script setup>
+import TimeAgo from 'dashboard/components/ui/TimeAgo.vue';
+
+defineProps({
+  contactName: { type: String, required: true },
+  timestamp: { type: Number, required: true },
+  createdAt: { type: Number, required: true },
+});
+</script>
+
+<template>
+  <div class="grid grid-cols-[1fr_auto] items-center gap-2 h-5">
+    <h4 class="text-sm my-0 capitalize truncate text-n-slate-12 font-medium">
+      {{ contactName }}
+    </h4>
+
+    <TimeAgo
+      :last-activity-timestamp="timestamp"
+      :created-at-timestamp="createdAt"
+      class="font-440 !text-xs shrink-0"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardLabels.vue

@@ -1,95 +1,191 @@
 <script setup>
-import { ref, computed } from 'vue';
+import {
+  ref,
+  computed,
+  inject,
+  nextTick,
+  useSlots,
+  watch,
+  useAttrs,
+} from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useThrottleFn } from '@vueuse/core';
+import { useMapGetter } from 'dashboard/composables/store';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import Label from 'dashboard/components-next/label/Label.vue';
 
 const props = defineProps({
-  conversationLabels: {
+  labels: {
     type: Array,
     required: true,
   },
-  accountLabels: {
-    type: Array,
-    required: true,
+  disableToggle: {
+    type: Boolean,
+    default: false,
   },
 });
 
-const WIDTH_CONFIG = Object.freeze({
-  DEFAULT_WIDTH: 80,
-  CHAR_WIDTH: {
-    SHORT: 8, // For labels <= 5 chars
-    LONG: 6, // For labels > 5 chars
-  },
-  BASE_WIDTH: 12, // dot + gap
-  THRESHOLD: 5, // character length threshold
-});
+defineOptions({ inheritAttrs: false });
 
-const containerRef = ref(null);
-const maxLabels = ref(1);
+const attrs = useAttrs();
+const slots = useSlots();
+const { t } = useI18n();
+
+const accountLabels = useMapGetter('labels/getLabels');
 
 const activeLabels = computed(() => {
-  const labelSet = new Set(props.conversationLabels);
-  return props.accountLabels?.filter(({ title }) => labelSet.has(title));
+  return accountLabels.value.filter(({ title }) =>
+    props.labels.includes(title)
+  );
 });
 
-const calculateLabelWidth = ({ title = '' }) => {
-  const charWidth =
-    title.length > WIDTH_CONFIG.THRESHOLD
-      ? WIDTH_CONFIG.CHAR_WIDTH.LONG
-      : WIDTH_CONFIG.CHAR_WIDTH.SHORT;
+const showAllLabels = ref(false);
+const showExpandLabelButton = ref(false);
+const labelPosition = ref(-1);
+const labelContainer = ref(null);
 
-  return title.length * charWidth + WIDTH_CONFIG.BASE_WIDTH;
-};
-
-const getAverageWidth = labels => {
-  if (!labels.length) return WIDTH_CONFIG.DEFAULT_WIDTH;
-
-  const totalWidth = labels.reduce(
-    (sum, label) => sum + calculateLabelWidth(label),
-    0
-  );
-
-  return totalWidth / labels.length;
-};
-
-const visibleLabels = computed(() =>
-  activeLabels.value?.slice(0, maxLabels.value)
+// Show if there are labels OR if before slot exists
+const showSection = computed(
+  () => activeLabels.value.length > 0 || !!slots.before
 );
 
-const updateVisibleLabels = () => {
-  if (!containerRef.value) return;
+const computeVisibleLabelPosition = () => {
+  const container = labelContainer.value;
+  if (!container || activeLabels.value.length === 0) {
+    showExpandLabelButton.value = false;
+    return;
+  }
 
-  const containerWidth = containerRef.value.offsetWidth;
-  const avgWidth = getAverageWidth(activeLabels.value);
+  const labels = container.querySelectorAll('[data-label]');
+  if (labels.length === 0) {
+    showExpandLabelButton.value = false;
+    return;
+  }
 
-  maxLabels.value = Math.max(1, Math.floor(containerWidth / avgWidth));
+  // Early exit if all labels are visible
+  if (showAllLabels.value) return;
+
+  const beforeSlot = container.querySelector('[data-before-slot]');
+  const beforeSlotWidth = beforeSlot?.offsetWidth ?? 0;
+  const availableWidth = container.clientWidth - 46 - beforeSlotWidth;
+
+  let totalWidth = 0;
+  const labelsArray = Array.from(labels);
+
+  // Find last visible label index using some() - stops early on overflow
+  const overflowIndex = labelsArray.findIndex(label => {
+    totalWidth += label.offsetWidth + 6;
+    return totalWidth > availableWidth;
+  });
+
+  const visibleIndex =
+    overflowIndex === -1 ? labelsArray.length - 1 : overflowIndex - 1;
+
+  labelPosition.value = visibleIndex;
+  showExpandLabelButton.value = visibleIndex < labelsArray.length - 1;
+};
+
+const throttledCalculate = useThrottleFn(computeVisibleLabelPosition, 16);
+
+watch(activeLabels, () => nextTick(throttledCalculate), { immediate: true });
+
+// Recalculate when parent triggers (e.g., tab changes in ChatList)
+// Needed because inbox conversation view shows metadata inside CardLabels, affecting available width
+const recalculateKey = inject('recalculateLabelsKey', null);
+
+if (recalculateKey) {
+  watch(recalculateKey, () => nextTick(throttledCalculate));
+}
+
+const hiddenLabelsCount = computed(() => {
+  if (!showExpandLabelButton.value || showAllLabels.value) return 0;
+  return activeLabels.value.length - labelPosition.value - 1;
+});
+
+// Check if all labels are hidden (none visible)
+const allLabelsHidden = computed(() => {
+  return labelPosition.value === -1 && activeLabels.value.length > 0;
+});
+
+// Label text for button when disableToggle is true and all labels are hidden
+const labelsCountText = computed(() => {
+  if (props.disableToggle && allLabelsHidden.value) {
+    return t('CONVERSATION.CARD.LABELS_COUNT', {
+      count: activeLabels.value.length,
+    });
+  }
+  if (!showAllLabels.value && hiddenLabelsCount.value > 0) {
+    return hiddenLabelsCount.value;
+  }
+  return '';
+});
+
+const hiddenLabelsTooltip = computed(() => {
+  if (!props.disableToggle) return '';
+  // When all labels are hidden, show all label titles
+  if (allLabelsHidden.value) {
+    return activeLabels.value.map(label => label.title).join(', ');
+  }
+  if (!showExpandLabelButton.value) return '';
+  const hiddenLabels = activeLabels.value.slice(labelPosition.value + 1);
+  return hiddenLabels.map(label => label.title).join(', ');
+});
+
+const tooltipText = computed(() => {
+  if (props.disableToggle && hiddenLabelsTooltip.value) {
+    return hiddenLabelsTooltip.value;
+  }
+  return showAllLabels.value
+    ? t('CONVERSATION.CARD.HIDE_LABELS')
+    : t('CONVERSATION.CARD.SHOW_LABELS');
+});
+
+const onShowLabels = e => {
+  e.stopPropagation();
+  if (props.disableToggle) return;
+  showAllLabels.value = !showAllLabels.value;
+  nextTick(() => computeVisibleLabelPosition());
 };
 </script>
 
 <template>
   <div
-    ref="containerRef"
-    v-resize="updateVisibleLabels"
-    class="flex items-center gap-2.5 w-full min-w-0 h-6 overflow-hidden"
+    v-if="showSection"
+    ref="labelContainer"
+    v-bind="attrs"
+    v-resize="throttledCalculate"
+    data-labels-container
+    class="flex items-center flex-shrink min-w-0 min-h-6 gap-x-1.5 gap-y-1 [&:not(:has([data-label],[data-before-slot]))]:hidden"
+    :class="{ 'h-auto overflow-visible flex-row flex-wrap': showAllLabels }"
   >
-    <template v-for="(label, index) in visibleLabels" :key="label.id">
-      <div
-        class="flex items-center gap-1.5 min-w-0"
-        :class="[
-          index !== visibleLabels.length - 1
-            ? 'flex-shrink-0 text-ellipsis'
-            : 'flex-shrink',
-        ]"
-      >
-        <div
-          :style="{ backgroundColor: label.color }"
-          class="size-1.5 rounded-full flex-shrink-0"
-        />
-        <span
-          class="text-sm text-n-slate-10 whitespace-nowrap"
-          :class="{ truncate: index === visibleLabels.length - 1 }"
-        >
-          {{ label.title }}
-        </span>
-      </div>
-    </template>
+    <slot name="before" />
+
+    <Label
+      v-for="(label, index) in activeLabels"
+      :key="label ? label.id : index"
+      data-label
+      :label="label"
+      compact
+      :class="{
+        'invisible absolute': !showAllLabels && index > labelPosition,
+      }"
+    />
+    <Button
+      v-if="showExpandLabelButton || (disableToggle && allLabelsHidden)"
+      v-tooltip.top="{
+        content: tooltipText,
+        delay: { show: 1000, hide: 0 },
+      }"
+      :label="labelsCountText"
+      xs
+      slate
+      :no-animation="disableToggle"
+      :icon="labelsCountText ? 'i-lucide-plus' : 'i-lucide-chevron-left'"
+      class="!py-0 !px-1.5 flex-shrink-0 !rounded-md !bg-n-button-color -outline-offset-1 !gap-0.5 [&>span:first-child]:!text-n-slate-10 [&>span:last-child]:!text-n-slate-11"
+      :class="{ 'cursor-default': disableToggle }"
+      @click="onShowLabels"
+    />
   </div>
+  <template v-else />
 </template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreview.vue

@@ -1,67 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
-
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-
-const props = defineProps({
-  conversation: {
-    type: Object,
-    required: true,
-  },
-});
-
-const { t } = useI18n();
-
-const { getPlainText } = useMessageFormatter();
-
-const lastNonActivityMessageContent = computed(() => {
-  const { lastNonActivityMessage = {}, customAttributes = {} } =
-    props.conversation;
-  const { email: { subject } = {} } = customAttributes;
-  return getPlainText(
-    subject || lastNonActivityMessage?.content || t('CHAT_LIST.NO_CONTENT')
-  );
-});
-
-const assignee = computed(() => {
-  const { meta: { assignee: agent = {} } = {} } = props.conversation;
-  return {
-    name: agent.name ?? agent.availableName,
-    thumbnail: agent.thumbnail,
-    status: agent.availabilityStatus,
-  };
-});
-
-const unreadMessagesCount = computed(() => {
-  const { unreadCount } = props.conversation;
-  return unreadCount;
-});
-</script>
-
-<template>
-  <div class="flex items-end w-full gap-2 pb-1">
-    <p class="w-full mb-0 text-sm leading-7 text-n-slate-12 line-clamp-2">
-      {{ lastNonActivityMessageContent }}
-    </p>
-    <div class="flex items-center flex-shrink-0 gap-2 pb-2">
-      <Avatar
-        v-if="assignee.name"
-        :name="assignee.name"
-        :src="assignee.thumbnail"
-        :size="20"
-        :status="assignee.status"
-        rounded-full
-      />
-      <div
-        v-if="unreadMessagesCount > 0"
-        class="inline-flex items-center justify-center rounded-full size-5 bg-n-brand"
-      >
-        <span class="text-xs font-semibold text-white">
-          {{ unreadMessagesCount }}
-        </span>
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreviewWithMeta.vue

@@ -1,108 +0,0 @@
-<script setup>
-import { computed, ref } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
-
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import CardLabels from 'dashboard/components-next/Conversation/ConversationCard/CardLabels.vue';
-import SLACardLabel from 'dashboard/components-next/Conversation/ConversationCard/SLACardLabel.vue';
-
-const props = defineProps({
-  conversation: {
-    type: Object,
-    required: true,
-  },
-  accountLabels: {
-    type: Array,
-    required: true,
-  },
-});
-
-const { t } = useI18n();
-
-const slaCardLabelRef = ref(null);
-
-const { getPlainText } = useMessageFormatter();
-
-const lastNonActivityMessageContent = computed(() => {
-  const { lastNonActivityMessage = {}, customAttributes = {} } =
-    props.conversation;
-  const { email: { subject } = {} } = customAttributes;
-  return getPlainText(
-    subject || lastNonActivityMessage?.content || t('CHAT_LIST.NO_CONTENT')
-  );
-});
-
-const assignee = computed(() => {
-  const { meta: { assignee: agent = {} } = {} } = props.conversation;
-  return {
-    name: agent.name ?? agent.availableName,
-    thumbnail: agent.thumbnail,
-    status: agent.availabilityStatus,
-  };
-});
-
-const unreadMessagesCount = computed(() => {
-  const { unreadCount } = props.conversation;
-  return unreadCount;
-});
-
-const hasSlaThreshold = computed(() => {
-  return (
-    slaCardLabelRef.value?.hasSlaThreshold && props.conversation?.slaPolicyId
-  );
-});
-
-defineExpose({
-  hasSlaThreshold,
-});
-</script>
-
-<template>
-  <div class="flex flex-col w-full gap-1">
-    <div class="flex items-center justify-between w-full gap-2 py-1 h-7">
-      <p class="mb-0 text-sm leading-7 text-n-slate-12 line-clamp-1">
-        {{ lastNonActivityMessageContent }}
-      </p>
-
-      <div
-        v-if="unreadMessagesCount > 0"
-        class="inline-flex items-center justify-center flex-shrink-0 rounded-full size-5 bg-n-brand"
-      >
-        <span class="text-xs font-semibold text-white">
-          {{ unreadMessagesCount }}
-        </span>
-      </div>
-    </div>
-
-    <div
-      class="grid items-center gap-2.5 h-7"
-      :class="
-        hasSlaThreshold
-          ? 'grid-cols-[auto_auto_1fr_20px]'
-          : 'grid-cols-[1fr_20px]'
-      "
-    >
-      <SLACardLabel
-        v-show="hasSlaThreshold"
-        ref="slaCardLabelRef"
-        :conversation="conversation"
-      />
-      <div v-if="hasSlaThreshold" class="w-px h-3 bg-n-slate-4" />
-      <div class="overflow-hidden">
-        <CardLabels
-          :conversation-labels="conversation.labels"
-          :account-labels="accountLabels"
-        />
-      </div>
-      <Avatar
-        v-if="assignee.name"
-        :name="assignee.name"
-        :src="assignee.thumbnail"
-        :size="20"
-        :status="assignee.status"
-        rounded-full
-      />
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMetaSection.vue

@@ -0,0 +1,103 @@
+<script setup>
+import { computed, useTemplateRef } from 'vue';
+import Avatar from 'next/avatar/Avatar.vue';
+import InboxName from 'dashboard/components-next/Conversation/InboxName.vue';
+import CardPriorityIcon from './CardPriorityIcon.vue';
+import CardStatusIcon from './CardStatusIcon.vue';
+import SLACardLabel from 'dashboard/components-next/Conversation/Sla/SLACardLabel.vue';
+
+const props = defineProps({
+  chat: { type: Object, required: true },
+  inbox: { type: Object, required: true },
+  showInboxName: { type: Boolean, default: false },
+  showAssignee: { type: Boolean, default: false },
+  assignee: { type: Object, default: () => ({}) },
+  inline: { type: Boolean, default: false },
+  isLabelsEmpty: { type: Boolean, default: false },
+});
+
+const slaCardLabel = useTemplateRef('slaCardLabel');
+
+const hasSlaPolicyId = computed(
+  () => props.chat?.sla_policy_id || slaCardLabel.value?.hasSlaThreshold
+);
+
+const showSection = computed(() => {
+  if (props.inline) {
+    return (
+      hasSlaPolicyId.value ||
+      props.chat.priority ||
+      (props.showAssignee && props.assignee.name)
+    );
+  }
+  return (
+    props.showInboxName ||
+    (props.showAssignee && props.assignee.name) ||
+    props.chat.priority ||
+    props.chat.status ||
+    hasSlaPolicyId.value
+  );
+});
+</script>
+
+<template>
+  <!-- Full meta section (when not inline) -->
+  <div
+    v-if="showSection && !inline"
+    class="flex items-center justify-between min-w-0 gap-8 h-6 mb-1"
+  >
+    <div class="flex-1 min-w-0 flex items-center gap-0.5">
+      <InboxName v-if="showInboxName" :inbox="inbox" class="min-w-0" />
+    </div>
+    <div class="flex items-center gap-1.5 flex-shrink-0">
+      <CardPriorityIcon
+        v-if="chat.priority"
+        :priority="chat.priority"
+        class="flex-shrink-0"
+      />
+      <Avatar
+        v-if="showAssignee && assignee.name"
+        v-tooltip.top="{
+          content: assignee.name,
+          delay: { show: 500, hide: 0 },
+        }"
+        :name="assignee.name"
+        :src="assignee.thumbnail"
+        :size="14"
+        :status="assignee.availability_status"
+        hide-offline-status
+        rounded-full
+      />
+      <CardStatusIcon v-if="chat.status" :status="chat.status" />
+    </div>
+  </div>
+
+  <!-- Inline meta section (compact mode for cases in inbox and label filter view) -->
+  <div
+    v-else-if="showSection && inline"
+    data-before-slot
+    class="flex items-center gap-1.5 flex-shrink-0"
+  >
+    <div class="flex items-center gap-1.5">
+      <CardPriorityIcon
+        v-if="chat.priority"
+        :priority="chat.priority"
+        class="flex-shrink-0"
+      />
+      <Avatar
+        v-if="showAssignee && assignee.name"
+        v-tooltip.top="assignee.name"
+        :name="assignee.name"
+        :src="assignee.thumbnail"
+        :size="14"
+        :status="assignee.availability_status"
+        hide-offline-status
+        rounded-full
+      />
+      <CardStatusIcon v-if="chat.status" :status="chat.status" />
+    </div>
+    <div v-if="hasSlaPolicyId" class="rounded-lg h-2 w-px bg-n-strong mx-0.5" />
+    <SLACardLabel v-if="hasSlaPolicyId" ref="slaCardLabel" :chat="chat" />
+    <div v-if="!isLabelsEmpty" class="rounded-lg h-2 w-px bg-n-strong mx-0.5" />
+  </div>
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue

@@ -1,207 +1,42 @@
 <script setup>
+import { computed } from 'vue';
 import { CONVERSATION_PRIORITY } from 'shared/constants/messages';
 
-defineProps({
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
   priority: {
     type: String,
     default: '',
   },
+  showEmpty: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const icons = {
+  [CONVERSATION_PRIORITY.URGENT]: 'i-woot-priority-urgent',
+  [CONVERSATION_PRIORITY.HIGH]: 'i-woot-priority-high',
+  [CONVERSATION_PRIORITY.MEDIUM]: 'i-woot-priority-medium',
+  [CONVERSATION_PRIORITY.LOW]: 'i-woot-priority-low',
+};
+
+const iconName = computed(() => {
+  if (props.priority && icons[props.priority]) {
+    return icons[props.priority];
+  }
+  return props.showEmpty ? 'i-woot-priority-empty' : '';
 });
 </script>
 
-<!-- eslint-disable vue/no-static-inline-styles -->
 <template>
-  <div class="inline-flex items-center justify-center rounded-md">
-    <!-- Low Priority -->
-    <svg
-      v-if="priority === CONVERSATION_PRIORITY.LOW"
-      width="20"
-      height="20"
-      viewBox="0 0 20 20"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <mask
-        id="mask0_2030_12879"
-        style="mask-type: alpha"
-        maskUnits="userSpaceOnUse"
-        x="0"
-        y="0"
-        width="20"
-        height="20"
-      >
-        <rect width="20" height="20" fill="#D9D9D9" />
-      </mask>
-      <g mask="url(#mask0_2030_12879)">
-        <rect
-          x="3.33301"
-          y="10"
-          width="3.33333"
-          height="6.66667"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="8.33301"
-          y="6.6665"
-          width="3.33333"
-          height="10"
-          rx="1.66667"
-          class="fill-n-slate-6"
-        />
-        <rect
-          x="13.333"
-          y="3.3335"
-          width="3.33333"
-          height="13.3333"
-          rx="1.66667"
-          class="fill-n-slate-6"
-        />
-      </g>
-    </svg>
-
-    <!-- Medium Priority  -->
-    <svg
-      v-if="priority === CONVERSATION_PRIORITY.MEDIUM"
-      width="20"
-      height="20"
-      viewBox="0 0 20 20"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <mask
-        id="mask0_2030_12879"
-        style="mask-type: alpha"
-        maskUnits="userSpaceOnUse"
-        x="0"
-        y="0"
-        width="20"
-        height="20"
-      >
-        <rect width="20" height="20" fill="#D9D9D9" />
-      </mask>
-      <g mask="url(#mask0_2030_12879)">
-        <rect
-          x="3.33301"
-          y="10"
-          width="3.33333"
-          height="6.66667"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="8.33301"
-          y="6.6665"
-          width="3.33333"
-          height="10"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="13.333"
-          y="3.3335"
-          width="3.33333"
-          height="13.3333"
-          rx="1.66667"
-          class="fill-n-slate-6"
-        />
-      </g>
-    </svg>
-
-    <!-- High Priority -->
-    <svg
-      v-if="priority === CONVERSATION_PRIORITY.HIGH"
-      width="20"
-      height="20"
-      viewBox="0 0 20 20"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <mask
-        id="mask0_2030_12879"
-        style="mask-type: alpha"
-        maskUnits="userSpaceOnUse"
-        x="0"
-        y="0"
-        width="20"
-        height="20"
-      >
-        <rect width="20" height="20" fill="#D9D9D9" />
-      </mask>
-      <g mask="url(#mask0_2030_12879)">
-        <rect
-          x="3.33301"
-          y="10"
-          width="3.33333"
-          height="6.66667"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="8.33301"
-          y="6.6665"
-          width="3.33333"
-          height="10"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-        <rect
-          x="13.333"
-          y="3.3335"
-          width="3.33333"
-          height="13.3333"
-          rx="1.66667"
-          class="fill-n-amber-9"
-        />
-      </g>
-    </svg>
-
-    <!-- Urgent Priority -->
-    <svg
-      v-if="priority === CONVERSATION_PRIORITY.URGENT"
-      width="20"
-      height="20"
-      viewBox="0 0 20 20"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <mask
-        id="mask0_2030_12879"
-        style="mask-type: alpha"
-        maskUnits="userSpaceOnUse"
-        x="0"
-        y="0"
-        width="20"
-        height="20"
-      >
-        <rect width="20" height="20" fill="#D9D9D9" />
-      </mask>
-      <g mask="url(#mask0_2030_12879)">
-        <rect
-          x="3.33301"
-          y="10"
-          width="3.33333"
-          height="6.66667"
-          rx="1.66667"
-          class="fill-n-ruby-9"
-        />
-        <rect
-          x="8.33301"
-          y="6.6665"
-          width="3.33333"
-          height="10"
-          rx="1.66667"
-          class="fill-n-ruby-9"
-        />
-        <rect
-          x="13.333"
-          y="3.3335"
-          width="3.33333"
-          height="13.3333"
-          rx="1.66667"
-          class="fill-n-ruby-9"
-        />
-      </g>
-    </svg>
-  </div>
+  <Icon
+    v-tooltip.top="{
+      content: priority,
+      delay: { show: 500, hide: 0 },
+    }"
+    :icon="iconName"
+    class="size-4 text-n-slate-5"
+  />
 </template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardStatusIcon.vue

@@ -0,0 +1,42 @@
+<script setup>
+import { computed } from 'vue';
+import { CONVERSATION_STATUS } from 'shared/constants/messages';
+
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+
+const props = defineProps({
+  status: {
+    type: String,
+    default: '',
+  },
+  showEmpty: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const icons = {
+  [CONVERSATION_STATUS.OPEN]: 'i-woot-status-open',
+  [CONVERSATION_STATUS.RESOLVED]: 'i-woot-status-resolved',
+  [CONVERSATION_STATUS.PENDING]: 'i-woot-status-pending',
+  [CONVERSATION_STATUS.SNOOZED]: 'i-woot-status-snoozed',
+};
+
+const iconName = computed(() => {
+  if (props.status && icons[props.status]) {
+    return icons[props.status];
+  }
+  return props.showEmpty ? 'i-woot-status-empty' : '';
+});
+</script>
+
+<template>
+  <Icon
+    v-tooltip.top="{
+      content: status,
+      delay: { show: 500, hide: 0 },
+    }"
+    :icon="iconName"
+    class="size-4 flex-shrink-0"
+  />
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCard.story.vue

@@ -1,477 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import ConversationCard from './ConversationCard.vue';
-
-// Base conversation object
-const conversationWithoutMeta = {
-  meta: {
-    sender: {
-      additionalAttributes: {},
-      availabilityStatus: 'offline',
-      email: 'candice@chatwoot.com',
-      id: 29,
-      name: 'Candice Matherson',
-      phone_number: '+918585858585',
-      identifier: null,
-      thumbnail: '',
-      customAttributes: {
-        linkContact: 'https://apple.com',
-        listContact: 'Not spam',
-        textContact: 'hey',
-        checkboxContact: true,
-      },
-      last_activity_at: 1712127410,
-      created_at: 1712127389,
-    },
-    channel: 'Channel::Email',
-    assignee: {
-      id: 1,
-      accountId: 2,
-      availabilityStatus: 'online',
-      autoOffline: false,
-      confirmed: true,
-      email: 'sivin@chatwoot.com',
-      availableName: 'Sivin',
-      name: 'Sivin',
-      role: 'administrator',
-      thumbnail: '',
-      customRoleId: null,
-    },
-    hmacVerified: false,
-  },
-  id: 38,
-  messages: [
-    {
-      id: 3597,
-      content: 'Sivin set the priority to low',
-      accountId: 2,
-      inboxId: 7,
-      conversationId: 38,
-      messageType: 2,
-      createdAt: 1730885168,
-      updatedAt: '2024-11-06T09:26:08.565Z',
-      private: false,
-      status: 'sent',
-      source_id: null,
-      contentType: 'text',
-      contentAttributes: {},
-      senderType: null,
-      senderId: null,
-      externalSourceIds: {},
-      additionalAttributes: {},
-      processedMessageContent: 'Sivin set the priority to low',
-      sentiment: {},
-      conversation: {
-        assigneeId: 1,
-        unreadCount: 0,
-        lastActivityAt: 1730885168,
-        contactInbox: {
-          sourceId: 'candice@chatwoot.com',
-        },
-      },
-    },
-  ],
-  accountId: 2,
-  uuid: '21bd8638-a711-4080-b4ac-7fda1bc71837',
-  additionalAttributes: {
-    mail_subject: 'Test email',
-  },
-  agentLastSeenAt: 0,
-  assigneeLastSeenAt: 0,
-  canReply: true,
-  contactLastSeenAt: 0,
-  customAttributes: {},
-  inboxId: 7,
-  labels: [],
-  status: 'open',
-  createdAt: 1730836533,
-  timestamp: 1730885168,
-  firstReplyCreatedAt: 1730836533,
-  unreadCount: 0,
-  lastNonActivityMessage: {
-    id: 3591,
-    content:
-      'Hello, I bought some paper but they did not come with the indices as we had assumed. Was there a change in the product line?',
-    account_id: 2,
-    inbox_id: 7,
-    conversation_id: 38,
-    message_type: 1,
-    created_at: 1730836533,
-    updated_at: '2024-11-05T19:55:37.158Z',
-    private: false,
-    status: 'sent',
-    source_id:
-      'conversation/21bd8638-a711-4080-b4ac-7fda1bc71837/messages/3591@paperlayer.test',
-    content_type: 'text',
-    content_attributes: {
-      cc_emails: ['test@gmail.com'],
-      bcc_emails: [],
-      to_emails: [],
-    },
-    sender_type: 'User',
-    sender_id: 1,
-    external_source_ids: {},
-    additional_attributes: {},
-    processed_message_content:
-      'Hello, I bought some paper but they did not come with the indices as we had assumed. Was there a change in the product line?',
-    sentiment: {},
-    conversation: {
-      assignee_id: 1,
-      unread_count: 0,
-      last_activity_at: 1730885168,
-      contact_inbox: {
-        source_id: 'candice@chatwoot.com',
-      },
-    },
-    sender: {
-      id: 1,
-      name: 'Sivin',
-      available_name: 'Sivin',
-      avatar_url: '',
-      type: 'user',
-      availability_status: 'online',
-      thumbnail: '',
-    },
-  },
-  lastActivityAt: 1730885168,
-  priority: 'low',
-  waitingSince: 0,
-  slaPolicyId: null,
-  slaEvents: [],
-};
-
-const conversationWithMeta = {
-  meta: {
-    sender: {
-      additionalAttributes: {},
-      availabilityStatus: 'offline',
-      email: 'willy@chatwoot.com',
-      id: 29,
-      name: 'Willy Castelot',
-      phoneNumber: '+918585858585',
-      identifier: null,
-      thumbnail: '',
-      customAttributes: {
-        linkContact: 'https://apple.com',
-        listContact: 'Not spam',
-        textContact: 'hey',
-        checkboxContact: true,
-      },
-      lastActivityAt: 1712127410,
-      createdAt: 1712127389,
-    },
-    channel: 'Channel::Email',
-    assignee: {
-      id: 1,
-      accountId: 2,
-      availabilityStatus: 'online',
-      autoOffline: false,
-      confirmed: true,
-      email: 'sivin@chatwoot.com',
-      availableName: 'Sivin',
-      name: 'Sivin',
-      role: 'administrator',
-      thumbnail: '',
-      customRoleId: null,
-    },
-    hmacVerified: false,
-  },
-  id: 37,
-  messages: [
-    {
-      id: 3599,
-      content:
-        'If you want to buy our premium supplies,we can offer you a 20% discount! They come with indices and lazer beams!',
-      accountId: 2,
-      inboxId: 7,
-      conversationId: 37,
-      messageType: 1,
-      createdAt: 1730885428,
-      updatedAt: '2024-11-06T09:30:30.619Z',
-      private: false,
-      status: 'sent',
-      sourceId:
-        'conversation/53df668d-329d-420e-8fe9-980cb0e4d63c/messages/3599@paperlayer.test',
-      contentType: 'text',
-      contentAttributes: {
-        ccEmails: [],
-        bccEmails: [],
-        toEmails: [],
-      },
-      sender_type: 'User',
-      senderId: 1,
-      externalSourceIds: {},
-      additionalAttributes: {},
-      processedMessageContent:
-        'If you want to buy our premium supplies,we can offer you a 20% discount! They come with indices and lazer beams!',
-      sentiment: {},
-      conversation: {
-        assignee_id: 1,
-        unread_count: 0,
-        last_activity_at: 1730885428,
-        contact_inbox: {
-          source_id: 'candice@chatwoot.com',
-        },
-      },
-      sender: {
-        id: 1,
-        name: 'Sivin',
-        availableName: 'Sivin',
-        avatarUrl: '',
-        type: 'user',
-        availabilityStatus: 'online',
-        thumbnail: '',
-      },
-    },
-  ],
-  accountId: 2,
-  uuid: '53df668d-329d-420e-8fe9-980cb0e4d63c',
-  additionalAttributes: {
-    mail_subject: 'we',
-  },
-  agentLastSeenAt: 1730885428,
-  assigneeLastSeenAt: 1730885428,
-  canReply: true,
-  contactLastSeenAt: 0,
-  customAttributes: {},
-  inboxId: 7,
-  labels: [
-    'billing',
-    'delivery',
-    'lead',
-    'premium-customer',
-    'software',
-    'ops-handover',
-  ],
-  muted: false,
-  snoozedUntil: null,
-  status: 'open',
-  createdAt: 1722487645,
-  timestamp: 1730885428,
-  firstReplyCreatedAt: 1722487645,
-  unreadCount: 0,
-  lastNonActivityMessage: {
-    id: 3599,
-    content:
-      'If you want to buy our premium supplies,we can offer you a 20% discount! They come with indices and lazer beams!',
-    account_id: 2,
-    inbox_id: 7,
-    conversation_id: 37,
-    message_type: 1,
-    created_at: 1730885428,
-    updated_at: '2024-11-06T09:30:30.619Z',
-    private: false,
-    status: 'sent',
-    source_id:
-      'conversation/53df668d-329d-420e-8fe9-980cb0e4d63c/messages/3599@paperlayer.test',
-    content_type: 'text',
-    content_attributes: {
-      cc_emails: [],
-      bcc_emails: [],
-      to_emails: [],
-    },
-    sender_type: 'User',
-    sender_id: 1,
-    external_source_ids: {},
-    additional_attributes: {},
-    processed_message_content:
-      'If you want to buy our premium supplies,we can offer you a 20% discount! They come with indices and lazer beams!',
-    sentiment: {},
-    conversation: {
-      assignee_id: 1,
-      unread_count: 2,
-      last_activity_at: 1730885428,
-      contact_inbox: {
-        source_id: 'willy@chatwoot.com',
-      },
-    },
-    sender: {
-      id: 1,
-      name: 'Sivin',
-      available_name: 'Sivin',
-      avatar_url: '',
-      type: 'user',
-      availability_status: 'online',
-      thumbnail: '',
-    },
-  },
-  lastActivityAt: 1730885428,
-  priority: 'urgent',
-  waitingSince: 1730885428,
-  slaPolicyId: 3,
-  appliedSla: {
-    id: 4,
-    sla_id: 3,
-    sla_status: 'active_with_misses',
-    created_at: 1712127410,
-    updated_at: 1712127545,
-    sla_description:
-      'Premium Service Level Agreements (SLAs) are contracts that define clear expectations ',
-    sla_name: 'Premium SLA',
-    sla_first_response_time_threshold: 120,
-    sla_next_response_time_threshold: 180,
-    sla_only_during_business_hours: false,
-    sla_resolution_time_threshold: 360,
-  },
-  slaEvents: [
-    {
-      id: 8,
-      event_type: 'frt',
-      meta: {},
-      updated_at: 1712127545,
-      created_at: 1712127545,
-    },
-    {
-      id: 9,
-      event_type: 'rt',
-      meta: {},
-      updated_at: 1712127790,
-      created_at: 1712127790,
-    },
-  ],
-};
-
-const contactForConversationWithoutMeta = computed(() => ({
-  availabilityStatus: null,
-  email: 'candice@chatwoot.com',
-  id: 29,
-  name: 'Candice Matherson',
-  phoneNumber: '+918585858585',
-  identifier: null,
-  thumbnail: 'https://api.dicebear.com/9.x/dylan/svg?seed=George',
-  customAttributes: {},
-  last_activity_at: 1712127410,
-  createdAt: 1712127389,
-  contactInboxes: [],
-}));
-
-const contactForConversationWithMeta = computed(() => ({
-  availabilityStatus: null,
-  email: 'willy@chatwoot.com',
-  id: 29,
-  name: 'Willy Castelot',
-  phoneNumber: '+918585858585',
-  identifier: null,
-  thumbnail: 'https://api.dicebear.com/9.x/dylan/svg?seed=Liam',
-  customAttributes: {},
-  lastActivityAt: 1712127410,
-  createdAt: 1712127389,
-  contactInboxes: [],
-}));
-
-const webWidgetInbox = computed(() => ({
-  phone_number: '+918585858585',
-  channel_type: 'Channel::WebWidget',
-}));
-
-const accountLabels = computed(() => [
-  {
-    id: 1,
-    title: 'billing',
-    description: 'Label is used for tagging billing related conversations',
-    color: '#28AD21',
-    show_on_sidebar: true,
-  },
-  {
-    id: 3,
-    title: 'delivery',
-    description: null,
-    color: '#A2FDD5',
-    show_on_sidebar: true,
-  },
-  {
-    id: 6,
-    title: 'lead',
-    description: null,
-    color: '#F161C8',
-    show_on_sidebar: true,
-  },
-  {
-    id: 4,
-    title: 'ops-handover',
-    description: null,
-    color: '#A53326',
-    show_on_sidebar: true,
-  },
-  {
-    id: 5,
-    title: 'premium-customer',
-    description: null,
-    color: '#6FD4EF',
-    show_on_sidebar: true,
-  },
-  {
-    id: 2,
-    title: 'software',
-    description: null,
-    color: '#8F6EF2',
-    show_on_sidebar: true,
-  },
-]);
-</script>
-
-<template>
-  <Story
-    title="Components/ConversationCard"
-    :layout="{ type: 'grid', width: '600px' }"
-  >
-    <Variant title="Conversation without meta">
-      <div class="flex flex-col">
-        <ConversationCard
-          :key="conversationWithoutMeta.id"
-          :conversation="conversationWithoutMeta"
-          :contact="contactForConversationWithoutMeta"
-          :state-inbox="webWidgetInbox"
-          :account-labels="accountLabels"
-          class="hover:bg-n-alpha-1"
-        />
-      </div>
-    </Variant>
-    <Variant title="Conversation with meta (SLA, Labels)">
-      <div class="flex flex-col">
-        <ConversationCard
-          :key="conversationWithMeta.id"
-          :conversation="{
-            ...conversationWithMeta,
-            priority: 'medium',
-          }"
-          :contact="contactForConversationWithMeta"
-          :state-inbox="webWidgetInbox"
-          :account-labels="accountLabels"
-          class="hover:bg-n-alpha-1"
-        />
-      </div>
-    </Variant>
-    <Variant title="Conversation without meta (Unread count)">
-      <div class="flex flex-col">
-        <ConversationCard
-          :key="conversationWithoutMeta.id"
-          :conversation="{
-            ...conversationWithoutMeta,
-            unreadCount: 2,
-            priority: 'high',
-          }"
-          :contact="contactForConversationWithoutMeta"
-          :state-inbox="webWidgetInbox"
-          :account-labels="accountLabels"
-          class="hover:bg-n-alpha-1"
-        />
-      </div>
-    </Variant>
-    <Variant title="Conversation with meta (SLA, Labels, Unread count)">
-      <div class="flex flex-col">
-        <ConversationCard
-          :key="conversationWithMeta.id"
-          :conversation="{
-            ...conversationWithMeta,
-            unreadCount: 2,
-          }"
-          :contact="contactForConversationWithMeta"
-          :state-inbox="webWidgetInbox"
-          :account-labels="accountLabels"
-          class="hover:bg-n-alpha-1"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCard.vue

@@ -1,133 +1,243 @@
 <script setup>
 import { computed, ref } from 'vue';
-import { getInboxIconByType } from 'dashboard/helper/inbox';
-import { useRouter, useRoute } from 'vue-router';
-import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper.js';
-import { dynamicTime, shortTimestamp } from 'shared/helpers/timeHelper';
-
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import CardMessagePreview from './CardMessagePreview.vue';
-import CardMessagePreviewWithMeta from './CardMessagePreviewWithMeta.vue';
-import CardPriorityIcon from './CardPriorityIcon.vue';
+import { useRouter } from 'vue-router';
+import { useBreakpoints } from '@vueuse/core';
+import { useMapGetter } from 'dashboard/composables/store';
+import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
+import wootConstants from 'dashboard/constants/globals';
+import ContextMenu from 'dashboard/components/ui/ContextMenu.vue';
+import ConversationContextMenu from 'dashboard/components/widgets/conversation/contextMenu/Index.vue';
+import ConversationCardExpanded from './ConversationCardExpanded.vue';
+import ConversationCardCompact from './ConversationCardCompact.vue';
 
 const props = defineProps({
-  conversation: {
-    type: Object,
-    required: true,
-  },
-  contact: {
-    type: Object,
-    required: true,
-  },
-  stateInbox: {
-    type: Object,
-    required: true,
-  },
-  accountLabels: {
-    type: Array,
-    required: true,
-  },
+  activeLabel: { type: String, default: '' },
+  chat: { type: Object, default: () => ({}) },
+  hideThumbnail: { type: Boolean, default: false },
+  teamId: { type: [String, Number], default: 0 },
+  foldersId: { type: [String, Number], default: 0 },
+  showAssignee: { type: Boolean, default: false },
+  conversationType: { type: String, default: '' },
+  selected: { type: Boolean, default: false },
+  compact: { type: Boolean, default: false },
+  enableContextMenu: { type: Boolean, default: false },
+  allowedContextMenuOptions: { type: Array, default: () => [] },
+  enableSelection: { type: Boolean, default: true },
+  isExpandedLayout: { type: Boolean, default: false },
+  isPreviousConversations: { type: Boolean, default: false },
 });
 
+const emit = defineEmits([
+  'contextMenuToggle',
+  'assignAgent',
+  'assignLabel',
+  'assignTeam',
+  'markAsUnread',
+  'markAsRead',
+  'assignPriority',
+  'updateConversationStatus',
+  'deleteConversation',
+  'selectConversation',
+  'deSelectConversation',
+]);
+
 const router = useRouter();
-const route = useRoute();
 
-const cardMessagePreviewWithMetaRef = ref(null);
+const breakpoints = useBreakpoints({
+  lg: wootConstants.LARGE_SCREEN_BREAKPOINT,
+});
+const isLargeScreen = breakpoints.greaterOrEqual('lg');
 
-const currentContact = computed(() => props.contact);
+// Show expanded only when: isExpandedLayout=true AND screen >= 1024px
+const showExpanded = computed(() => {
+  return props.isExpandedLayout && isLargeScreen.value;
+});
 
-const currentContactName = computed(() => currentContact.value?.name);
-const currentContactThumbnail = computed(() => currentContact.value?.thumbnail);
-const currentContactStatus = computed(
-  () => currentContact.value?.availabilityStatus
+const showContextMenu = ref(false);
+const contextMenu = ref({ x: null, y: null });
+
+const currentChat = useMapGetter('getSelectedChat');
+const inboxesList = useMapGetter('inboxes/getInboxes');
+const activeInbox = useMapGetter('getSelectedInbox');
+const accountId = useMapGetter('getCurrentAccountId');
+const contactGetter = useMapGetter('contacts/getContact');
+const inboxGetter = useMapGetter('inboxes/getInbox');
+
+const chatMetadata = computed(() => props.chat.meta || {});
+const assignee = computed(() => chatMetadata.value.assignee || {});
+const senderId = computed(() => chatMetadata.value.sender?.id);
+const currentContact = computed(() =>
+  senderId.value ? contactGetter.value(senderId.value) : {}
 );
+const hasActiveInbox = computed(() => activeInbox.value);
 
-const inbox = computed(() => props.stateInbox);
-
-const inboxName = computed(() => inbox.value?.name);
-
-const inboxIcon = computed(() => {
-  const { channelType, medium } = inbox.value;
-  return getInboxIconByType(channelType, medium);
+const isActiveChat = computed(() => currentChat.value.id === props.chat.id);
+const inbox = computed(() => {
+  const inboxId = props.chat.inbox_id;
+  return inboxId ? inboxGetter.value(inboxId) : {};
 });
 
-const lastActivityAt = computed(() => {
-  const timestamp = props.conversation?.timestamp;
-  return timestamp ? shortTimestamp(dynamicTime(timestamp)) : '';
-});
+const showInboxName = computed(() => inboxesList.value.length > 1);
 
-const showMessagePreviewWithoutMeta = computed(() => {
-  const { labels = [] } = props.conversation;
-  return (
-    !cardMessagePreviewWithMetaRef.value?.hasSlaThreshold && labels.length === 0
+const conversationPath = computed(() => {
+  return frontendURL(
+    conversationUrl({
+      accountId: accountId.value,
+      activeInbox: activeInbox.value,
+      id: props.chat.id,
+      label: props.activeLabel,
+      teamId: props.teamId,
+      conversationType: props.conversationType,
+      foldersId: props.foldersId,
+    })
   );
 });
 
 const onCardClick = e => {
-  const path = frontendURL(
-    conversationUrl({
-      accountId: route.params.accountId,
-      id: props.conversation.id,
-    })
-  );
+  const path = conversationPath.value;
+  if (!path) return;
 
   if (e.metaKey || e.ctrlKey) {
+    e.preventDefault();
     window.open(
-      window.chatwootConfig.hostURL + path,
+      `${window.chatwootConfig.hostURL}${path}`,
       '_blank',
-      'noopener noreferrer nofollow'
+      'noopener,noreferrer'
     );
     return;
   }
+
+  if (isActiveChat.value) return;
   router.push({ path });
 };
+
+const onSelectConversation = checked => {
+  if (checked) {
+    emit('selectConversation', props.chat.id, inbox.value.id);
+  } else {
+    emit('deSelectConversation', props.chat.id, inbox.value.id);
+  }
+};
+
+const openContextMenu = e => {
+  if (!props.enableContextMenu) return;
+  e.preventDefault();
+  emit('contextMenuToggle', true);
+  contextMenu.value.x = e.pageX || e.clientX;
+  contextMenu.value.y = e.pageY || e.clientY;
+  showContextMenu.value = true;
+};
+
+const closeContextMenu = () => {
+  emit('contextMenuToggle', false);
+  showContextMenu.value = false;
+  contextMenu.value.x = null;
+  contextMenu.value.y = null;
+};
+
+const onUpdateConversation = (status, snoozedUntil) => {
+  closeContextMenu();
+  emit('updateConversationStatus', props.chat.id, status, snoozedUntil);
+};
+
+const onAssignAgent = agent => {
+  emit('assignAgent', agent, [props.chat.id]);
+  closeContextMenu();
+};
+
+const onAssignLabel = label => {
+  emit('assignLabel', [label.title], [props.chat.id]);
+  closeContextMenu();
+};
+
+const onAssignTeam = team => {
+  emit('assignTeam', team, props.chat.id);
+  closeContextMenu();
+};
+
+const markAsUnread = () => {
+  emit('markAsUnread', props.chat.id);
+  closeContextMenu();
+};
+
+const markAsRead = () => {
+  emit('markAsRead', props.chat.id);
+  closeContextMenu();
+};
+
+const assignPriority = priority => {
+  emit('assignPriority', priority, props.chat.id);
+  closeContextMenu();
+};
+
+const deleteConversation = () => {
+  emit('deleteConversation', props.chat.id);
+  closeContextMenu();
+};
 </script>
 
 <template>
-  <div
-    role="button"
-    class="flex w-full gap-3 px-3 py-4 transition-all duration-300 ease-in-out cursor-pointer"
+  <!-- Expanded: Only when isExpandedLayout=true AND screen >= 1024px -->
+  <ConversationCardExpanded
+    v-if="showExpanded"
+    :chat="chat"
+    :current-contact="currentContact"
+    :assignee="assignee"
+    :inbox="inbox"
+    :selected="selected"
+    :is-active-chat="isActiveChat"
+    :show-assignee="showAssignee"
+    :show-inbox-name="showInboxName"
+    :is-inbox-view="hasActiveInbox && !isPreviousConversations"
+    @select-conversation="onSelectConversation"
+    @de-select-conversation="onSelectConversation"
     @click="onCardClick"
+    @contextmenu="openContextMenu"
+  />
+
+  <!-- Compact: All other cases (mobile OR isExpandedLayout=false) -->
+  <ConversationCardCompact
+    v-else
+    :chat="chat"
+    :current-contact="currentContact"
+    :assignee="assignee"
+    :inbox="inbox"
+    :selected="selected"
+    :is-active-chat="isActiveChat"
+    :compact="compact"
+    :show-assignee="showAssignee"
+    :show-inbox-name="showInboxName"
+    :hide-thumbnail="hideThumbnail"
+    :enable-selection="enableSelection"
+    :is-inbox-view="hasActiveInbox && !isPreviousConversations"
+    @select-conversation="onSelectConversation"
+    @click="onCardClick"
+    @contextmenu="openContextMenu"
+  />
+
+  <ContextMenu
+    v-if="showContextMenu"
+    :x="contextMenu.x"
+    :y="contextMenu.y"
+    @close="closeContextMenu"
   >
-    <Avatar
-      :name="currentContactName"
-      :src="currentContactThumbnail"
-      :size="24"
-      :status="currentContactStatus"
-      rounded-full
+    <ConversationContextMenu
+      :status="chat.status"
+      :inbox-id="inbox.id"
+      :priority="chat.priority"
+      :chat-id="chat.id"
+      :has-unread-messages="chat.unread_count > 0"
+      :conversation-url="conversationPath"
+      :allowed-options="allowedContextMenuOptions"
+      @update-conversation="onUpdateConversation"
+      @assign-agent="onAssignAgent"
+      @assign-label="onAssignLabel"
+      @assign-team="onAssignTeam"
+      @mark-as-unread="markAsUnread"
+      @mark-as-read="markAsRead"
+      @assign-priority="assignPriority"
+      @delete-conversation="deleteConversation"
+      @close="closeContextMenu"
     />
-    <div class="flex flex-col w-full gap-1 min-w-0">
-      <div class="flex items-center justify-between h-6 gap-2">
-        <h4 class="text-base font-medium truncate text-n-slate-12">
-          {{ currentContactName }}
-        </h4>
-        <div class="flex items-center gap-2">
-          <CardPriorityIcon :priority="conversation.priority || null" />
-          <div
-            v-tooltip.left="inboxName"
-            class="flex items-center justify-center flex-shrink-0 rounded-full bg-n-alpha-2 size-5"
-          >
-            <Icon
-              :icon="inboxIcon"
-              class="flex-shrink-0 text-n-slate-11 size-3"
-            />
-          </div>
-          <span class="text-sm text-n-slate-10">
-            {{ lastActivityAt }}
-          </span>
-        </div>
-      </div>
-      <CardMessagePreview
-        v-show="showMessagePreviewWithoutMeta"
-        :conversation="conversation"
-      />
-      <CardMessagePreviewWithMeta
-        v-show="!showMessagePreviewWithoutMeta"
-        ref="cardMessagePreviewWithMetaRef"
-        :conversation="conversation"
-        :account-labels="accountLabels"
-      />
-    </div>
-  </div>
+  </ContextMenu>
 </template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/ConversationCardCompact.vue

@@ -0,0 +1,135 @@
+<script setup>
+import { computed, useTemplateRef } from 'vue';
+import { getLastMessage } from 'dashboard/helper/conversationHelper';
+import CardMetaSection from './CardMetaSection.vue';
+import CardAvatar from './CardAvatar.vue';
+import CardHeader from './CardHeader.vue';
+import CardContent from './CardContent.vue';
+import CardLabels from './CardLabels.vue';
+import SLACardLabel from 'dashboard/components-next/Conversation/Sla/SLACardLabel.vue';
+
+const props = defineProps({
+  chat: { type: Object, required: true },
+  currentContact: { type: Object, required: true },
+  assignee: { type: Object, default: () => ({}) },
+  inbox: { type: Object, default: () => ({}) },
+  selected: { type: Boolean, default: false },
+  isActiveChat: { type: Boolean, default: false },
+  compact: { type: Boolean, default: false },
+  showAssignee: { type: Boolean, default: false },
+  showInboxName: { type: Boolean, default: false },
+  hideThumbnail: { type: Boolean, default: false },
+  enableSelection: { type: Boolean, default: true },
+  isInboxView: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['selectConversation', 'click', 'contextmenu']);
+
+const slaCardLabel = useTemplateRef('slaCardLabel');
+
+const lastMessageInChat = computed(() => getLastMessage(props.chat));
+const showLabelsSection = computed(() => props.chat.labels?.length > 0);
+const showExpandedPreview = computed(
+  () => props.compact && !showLabelsSection.value
+);
+
+const voiceCallData = computed(() => ({
+  status: props.chat.additional_attributes?.call_status,
+  direction: props.chat.additional_attributes?.call_direction,
+}));
+
+const unreadCount = computed(() => props.chat?.unread_count);
+
+const hasSlaPolicyId = computed(
+  () => props.chat?.sla_policy_id || slaCardLabel.value?.hasSlaThreshold
+);
+
+const onSelectConversation = checked => {
+  emit('selectConversation', checked);
+};
+</script>
+
+<template>
+  <div
+    class="relative flex items-start flex-grow-0 flex-shrink-0 w-auto max-w-full cursor-pointer group transition-all duration-150"
+    :class="{
+      'active animate-card-select bg-n-alpha-1 dark:bg-n-alpha-3': isActiveChat,
+      'selected bg-n-slate-2 dark:bg-n-slate-3': selected,
+      'px-0 py-3': compact,
+      'px-2 pt-2.5 pb-3 hover:bg-n-alpha-1 rounded-lg': !compact,
+    }"
+    @click="$emit('click', $event)"
+    @contextmenu="$emit('contextmenu', $event)"
+  >
+    <div class="min-w-0 w-full">
+      <CardMetaSection
+        v-if="!isInboxView"
+        :chat="chat"
+        :inbox="inbox"
+        :show-inbox-name="showInboxName"
+        :show-assignee="showAssignee"
+        :assignee="assignee"
+      />
+
+      <div
+        class="grid gap-2.5 items-start"
+        :class="{
+          'mt-0.5 grid-cols-1': compact,
+          'grid-cols-[auto,1fr]': !compact,
+        }"
+      >
+        <CardAvatar
+          v-if="!compact"
+          :contact="currentContact"
+          :selected="selected"
+          :enable-selection="enableSelection"
+          :hide-thumbnail="hideThumbnail"
+          class="mt-0.5"
+          @select-conversation="onSelectConversation"
+        />
+
+        <div class="min-w-0 flex flex-col gap-1.5">
+          <div class="min-w-0 flex flex-col gap-px">
+            <CardHeader
+              v-if="!compact"
+              :contact-name="currentContact.name"
+              :timestamp="chat.timestamp"
+              :created-at="chat.created_at"
+            />
+
+            <CardContent
+              :last-message="lastMessageInChat"
+              :voice-call-status="voiceCallData.status"
+              :voice-call-direction="voiceCallData.direction"
+              :unread-count="unreadCount"
+              :show-expanded-preview="showExpandedPreview"
+            />
+          </div>
+
+          <CardLabels
+            v-if="showLabelsSection || isInboxView"
+            :labels="chat.labels"
+          >
+            <template #before>
+              <CardMetaSection
+                v-if="isInboxView"
+                :chat="chat"
+                :inbox="inbox"
+                :show-assignee="showAssignee"
+                :assignee="assignee"
+                :is-labels-empty="chat.labels.length === 0"
+                inline
+              />
+              <SLACardLabel
+                v-else-if="hasSlaPolicyId"
+                ref="slaCardLabel"
+                data-before-slot
+                :chat="chat"
+              />
+            </template>
+          </CardLabels>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>