chore: log webhook response data on error

Error when the Openai integration isn't enabled

fixes: https://github.com/chatwoot/chatwoot/issues/8379

.env.example

@@ -81,7 +81,7 @@ SMTP_OPENSSL_VERIFY_MODE=peer
 # Mail Incoming
 # This is the domain set for the reply emails when conversation continuity is enabled
 MAILER_INBOUND_EMAIL_DOMAIN=
-# Set this to appropriate ingress channel with regards to incoming emails
+# Set this to the appropriate ingress channel with regards to incoming emails
 # Possible values are :
 # relay for Exim, Postfix, Qmail
 # mailgun for Mailgun
@@ -91,10 +91,20 @@ MAILER_INBOUND_EMAIL_DOMAIN=
 RAILS_INBOUND_EMAIL_SERVICE=
 # Use one of the following based on the email ingress service
 # Ref: https://edgeguides.rubyonrails.org/action_mailbox_basics.html
+# Set this to a password of your choice and use it in the Inbound webhook
 RAILS_INBOUND_EMAIL_PASSWORD=
+
 MAILGUN_INGRESS_SIGNING_KEY=
 MANDRILL_INGRESS_API_KEY=
 
+# Creating Your Inbound Webhook Instructions for Postmark and Sendgrid:
+# Inbound webhook URL format:
+#    https://actionmailbox:[YOUR_RAILS_INBOUND_EMAIL_PASSWORD]@[YOUR_CHATWOOT_DOMAIN.COM]/rails/action_mailbox/[RAILS_INBOUND_EMAIL_SERVICE]/inbound_emails
+# Note: Replace the values inside the brackets; do not include the brackets themselves.
+# Example: https://actionmailbox:mYRandomPassword3@chatwoot.example.com/rails/action_mailbox/postmark/inbound_emails
+# For Postmark
+# Ensure the 'Include raw email content in JSON payload' checkbox is selected in the inbound webhook section.
+
 # Storage
 ACTIVE_STORAGE_SERVICE=local
 
@@ -176,6 +186,9 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # MICROSOFT CLARITY
 # MS_CLARITY_TOKEN=xxxxxxxxx
 
+# GOOGLE_TAG_MANAGER
+# GOOGLE_TAG = GTM-XXXXXXX
+
 ## Scout
 ## https://scoutapm.com/docs/ruby/configuration
 # SCOUT_KEY=YOURKEY
@@ -240,3 +253,9 @@ AZURE_APP_SECRET=
 
 # Sentiment analysis model file path
 SENTIMENT_FILE_PATH=
+
+
+# Housekeeping/Performance related configurations
+# Set to true if you want to remove stale contact inboxes
+# contact_inboxes with no conversation older than 90 days will be removed
+# REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false

.eslintrc.js

@@ -4,6 +4,7 @@ module.exports = {
     'prettier',
     'plugin:vue/recommended',
     'plugin:storybook/recommended',
+    'plugin:cypress/recommended',
   ],
   parserOptions: {
     parser: '@babel/eslint-parser',

Gemfile

@@ -107,16 +107,16 @@ gem 'google-cloud-translate-v3'
 gem 'ddtrace', require: false
 gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
-gem 'newrelic-sidekiq-metrics', require: false
+gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
 gem 'scout_apm', require: false
-gem 'sentry-rails', '>= 5.12.0', require: false
+gem 'sentry-rails', '>= 5.13.0', require: false
 gem 'sentry-ruby', require: false
-gem 'sentry-sidekiq', '>= 5.12.0', require: false
+gem 'sentry-sidekiq', '>= 5.13.0', require: false
 
 ##-- background job processing --##
 gem 'sidekiq', '>= 7.1.3'
 # We want cron jobs
-gem 'sidekiq-cron', '>= 1.10.1'
+gem 'sidekiq-cron', '>= 1.11.0'
 
 ##-- Push notification service --##
 gem 'fcm'
@@ -159,7 +159,7 @@ gem 'lograge', '~> 0.14.0', require: false
 # worked with microsoft refresh token
 gem 'omniauth-oauth2'
 
-gem 'audited', '~> 5.4', '>= 5.4.0'
+gem 'audited', '~> 5.4', '>= 5.4.1'
 
 # need for google auth
 gem 'omniauth'
@@ -200,6 +200,8 @@ group :development do
   # profiling
   gem 'rack-mini-profiler', '>= 3.1.1', require: false
   gem 'stackprof'
+  # Should install the associated chrome extension to view query logs
+  gem 'meta_request'
 end
 
 group :test do

Gemfile.lock

@@ -126,9 +126,9 @@ GEM
       rake (>= 10.4, < 14.0)
     ast (2.4.2)
     attr_extras (7.1.0)
-    audited (5.4.0)
-      activerecord (>= 5.0, < 7.2)
-      request_store (~> 1.2)
+    audited (5.4.1)
+      activerecord (>= 5.0, < 7.7)
+      activesupport (>= 5.0, < 7.7)
     aws-eventstream (1.2.0)
     aws-partitions (1.760.0)
     aws-sdk-core (3.171.1)
@@ -148,6 +148,7 @@ GEM
     barnes (0.0.9)
       multi_json (~> 1)
       statsd-ruby (~> 1.1)
+    base64 (0.1.1)
     bcrypt (3.1.19)
     bindex (0.8.1)
     blingfire (0.1.8)
@@ -174,7 +175,7 @@ GEM
       rexml
     crass (1.0.6)
     csv-safe (3.2.1)
-    cypress-on-rails (1.13.1)
+    cypress-on-rails (1.16.0)
       rack
     database_cleaner (2.0.2)
       database_cleaner-active_record (>= 2, < 3)
@@ -261,7 +262,7 @@ GEM
       rake
     flag_shih_tzu (0.3.23)
     foreman (0.87.2)
-    fugit (1.8.1)
+    fugit (1.9.0)
       et-orbi (~> 1, >= 1.2.7)
       raabro (~> 1.4)
     gapic-common (0.18.0)
@@ -450,13 +451,16 @@ GEM
     marcel (1.0.2)
     maxminddb (0.1.22)
     memoist (0.16.2)
+    meta_request (0.7.4)
+      rack-contrib (>= 1.1, < 3)
+      railties (>= 3.0.0, < 7.1)
     method_source (1.0.0)
     mime-types (3.4.1)
       mime-types-data (~> 3.2015)
     mime-types-data (3.2023.0218.1)
     mini_magick (4.12.0)
     mini_mime (1.1.5)
-    mini_portile2 (2.8.4)
+    mini_portile2 (2.8.5)
     minitest (5.20.0)
     mock_redis (0.36.0)
       ruby2_keywords
@@ -478,10 +482,11 @@ GEM
     net-smtp (0.3.3)
       net-protocol
     netrc (0.11.0)
-    newrelic-sidekiq-metrics (1.6.1)
-      newrelic_rpm (~> 8)
+    newrelic-sidekiq-metrics (1.6.2)
+      newrelic_rpm (>= 8.0.0)
       sidekiq
-    newrelic_rpm (8.16.0)
+    newrelic_rpm (9.6.0)
+      base64
     nio4r (2.5.9)
     nokogiri (1.15.4)
       mini_portile2 (~> 2.8.2)
@@ -553,10 +558,12 @@ GEM
     pundit (2.3.0)
       activesupport (>= 3.0.0)
     raabro (1.4.0)
-    racc (1.7.1)
+    racc (1.7.3)
     rack (2.2.8)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
+    rack-contrib (2.4.0)
+      rack (< 4)
     rack-cors (2.0.1)
       rack (>= 2.0.0)
     rack-mini-profiler (3.1.1)
@@ -597,13 +604,13 @@ GEM
       thor (~> 1.0)
       zeitwerk (~> 2.5)
     rainbow (3.1.1)
-    rake (13.0.6)
+    rake (13.1.0)
     rb-fsevent (0.11.2)
     rb-inotify (0.10.1)
       ffi (~> 1.0)
     redis (5.0.6)
       redis-client (>= 0.9.0)
-    redis-client (0.17.0)
+    redis-client (0.18.0)
       connection_pool
     redis-namespace (1.10.0)
       redis (>= 4)
@@ -702,23 +709,23 @@ GEM
       activesupport (>= 4)
     selectize-rails (0.12.6)
     semantic_range (3.0.0)
-    sentry-rails (5.12.0)
+    sentry-rails (5.13.0)
       railties (>= 5.0)
-      sentry-ruby (~> 5.12.0)
-    sentry-ruby (5.12.0)
+      sentry-ruby (~> 5.13.0)
+    sentry-ruby (5.13.0)
       concurrent-ruby (~> 1.0, >= 1.0.2)
-    sentry-sidekiq (5.12.0)
-      sentry-ruby (~> 5.12.0)
+    sentry-sidekiq (5.13.0)
+      sentry-ruby (~> 5.13.0)
       sidekiq (>= 3.0)
     sexp_processor (4.17.0)
     shoulda-matchers (5.3.0)
       activesupport (>= 5.2.0)
-    sidekiq (7.1.6)
+    sidekiq (7.2.0)
       concurrent-ruby (< 2)
       connection_pool (>= 2.3.0)
       rack (>= 2.2.4)
       redis-client (>= 0.14.0)
-    sidekiq-cron (1.10.1)
+    sidekiq-cron (1.11.0)
       fugit (~> 1.8)
       globalid (>= 1.0.1)
       sidekiq (>= 6)
@@ -758,7 +765,7 @@ GEM
     stripe (8.5.0)
     telephone_number (1.4.20)
     test-prof (1.2.1)
-    thor (1.2.2)
+    thor (1.3.0)
     tilt (2.2.0)
     time_diff (0.3.0)
       activesupport
@@ -838,7 +845,7 @@ DEPENDENCIES
   administrate-field-belongs_to_search
   annotate
   attr_extras
-  audited (~> 5.4, >= 5.4.0)
+  audited (~> 5.4, >= 5.4.1)
   aws-sdk-s3
   azure-storage-blob!
   barnes
@@ -893,9 +900,10 @@ DEPENDENCIES
   listen
   lograge (~> 0.14.0)
   maxminddb
+  meta_request
   mock_redis
   neighbor
-  newrelic-sidekiq-metrics
+  newrelic-sidekiq-metrics (>= 1.6.2)
   newrelic_rpm
   omniauth
   omniauth-google-oauth2
@@ -927,12 +935,12 @@ DEPENDENCIES
   scout_apm
   scss_lint
   seed_dump
-  sentry-rails (>= 5.12.0)
+  sentry-rails (>= 5.13.0)
   sentry-ruby
-  sentry-sidekiq (>= 5.12.0)
+  sentry-sidekiq (>= 5.13.0)
   shoulda-matchers
   sidekiq (>= 7.1.3)
-  sidekiq-cron (>= 1.10.1)
+  sidekiq-cron (>= 1.11.0)
   simplecov (= 0.17.1)
   slack-ruby-client (~> 2.2.0)
   spring

Procfile.test

@@ -1,3 +1,3 @@
 backend: RAILS_ENV=test bin/rails s -p 5050
-frontend: bin/webpack-dev-server
-worker: dotenv RAILS_ENV=test bundle exec sidekiq -C config/sidekiq.yml
+frontend: export NODE_OPTIONS=--openssl-legacy-provider && bin/webpack-dev-server
+worker: RAILS_ENV=test dotenv bundle exec sidekiq -C config/sidekiq.yml

README.md

@@ -1,10 +1,12 @@
-<p align="center">
-  <img src="https://s3.us-west-2.amazonaws.com/gh-assets.chatwoot.com/brand.svg" alt="Woot-logo" width="240" />
+<img src="https://user-images.githubusercontent.com/2246121/282256557-1570674b-d142-4198-9740-69404cc6a339.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
+<img src="https://user-images.githubusercontent.com/2246121/282256632-87f6a01b-6467-4e0e-8a93-7bbf66d03a17.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>
 
-  <p align="center">Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.</p>
-</p>
+___
 
-<p align="center">
+# Chatwoot 
+
+Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
+<p>
   <a href="https://heroku.com/deploy?template=https://github.com/chatwoot/chatwoot/tree/master" alt="Deploy to Heroku">
      <img width="150" alt="Deploy" src="https://www.herokucdn.com/deploy/button.svg"/>
   </a>
@@ -13,9 +15,7 @@
   </a>
 </p>
 
-___
-
-<p align="center">
+<p>
   <a href="https://codeclimate.com/github/chatwoot/chatwoot/maintainability"><img src="https://api.codeclimate.com/v1/badges/e6e3f66332c91e5a4c0c/maintainability" alt="Maintainability"></a>
   <img src="https://img.shields.io/circleci/build/github/chatwoot/chatwoot" alt="CircleCI Badge">
     <a href="https://hub.docker.com/r/chatwoot/chatwoot/"><img src="https://img.shields.io/docker/pulls/chatwoot/chatwoot" alt="Docker Pull Badge"></a>
@@ -29,9 +29,8 @@ ___
   <a href="https://artifacthub.io/packages/helm/chatwoot/chatwoot"><img src="https://img.shields.io/endpoint?url=https://artifacthub.io/badge/repository/artifact-hub" alt="Artifact HUB"></a>
 </p>
 
-<img src="https://chatwoot-public-assets.s3.amazonaws.com/github/screenshot.png" width="100%" alt="Chat dashboard"/>
-
-
+<img src="https://user-images.githubusercontent.com/2246121/282255783-ee8a50c9-f42d-4752-8201-2d59965a663d.png#gh-light-mode-only" width="100%" alt="Chat dashboard dark mode"/>
+<img src="https://user-images.githubusercontent.com/2246121/282255784-3d1994ec-d895-4ff5-ac68-d819987e1869.png#gh-dark-mode-only" width="100%" alt="Chat dashboard"/>
 
 Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.
 

app/builders/messages/instagram/message_builder.rb

@@ -76,6 +76,10 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
     message[:reply_to][:story] if message[:reply_to].present? && message[:reply_to][:story].present?
   end
 
+  def message_reply_attributes
+    message[:reply_to][:mid] if message[:reply_to].present? && message[:reply_to][:mid].present?
+  end
+
   def build_message
     return if @outgoing_echo && already_sent_from_chatwoot?
     return if message_content.blank? && all_unsupported_files?
@@ -118,7 +122,10 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
       message_type: message_type,
       source_id: message_identifier,
       content: message_content,
-      sender: @outgoing_echo ? nil : contact
+      sender: @outgoing_echo ? nil : contact,
+      content_attributes: {
+        in_reply_to_external_id: message_reply_attributes
+      }
     }
   end
 

app/builders/messages/message_builder.rb

@@ -9,11 +9,11 @@ class Messages::MessageBuilder
     @user = user
     @message_type = params[:message_type] || 'outgoing'
     @attachments = params[:attachments]
-    @automation_rule = @params&.dig(:content_attributes, :automation_rule_id)
+    @automation_rule = content_attributes&.dig(:automation_rule_id)
     return unless params.instance_of?(ActionController::Parameters)
 
-    @in_reply_to = params.to_unsafe_h&.dig(:content_attributes, :in_reply_to)
-    @items = params.to_unsafe_h&.dig(:content_attributes, :items)
+    @in_reply_to = content_attributes&.dig(:in_reply_to)
+    @items = content_attributes&.dig(:items)
   end
 
   def perform
@@ -26,6 +26,38 @@ class Messages::MessageBuilder
 
   private
 
+  # Extracts content attributes from the given params.
+  # - Converts ActionController::Parameters to a regular hash if needed.
+  # - Attempts to parse a JSON string if content is a string.
+  # - Returns an empty hash if content is not present, if there's a parsing error, or if it's an unexpected type.
+  def content_attributes
+    params = convert_to_hash(@params)
+    content_attributes = params.fetch(:content_attributes, {})
+
+    return parse_json(content_attributes) if content_attributes.is_a?(String)
+    return content_attributes if content_attributes.is_a?(Hash)
+
+    {}
+  end
+
+  # Converts the given object to a hash.
+  # If it's an instance of ActionController::Parameters, converts it to an unsafe hash.
+  # Otherwise, returns the object as-is.
+  def convert_to_hash(obj)
+    return obj.to_unsafe_h if obj.instance_of?(ActionController::Parameters)
+
+    obj
+  end
+
+  # Attempts to parse a string as JSON.
+  # If successful, returns the parsed hash with symbolized names.
+  # If unsuccessful, returns nil.
+  def parse_json(content)
+    JSON.parse(content, symbolize_names: true)
+  rescue JSON::ParserError
+    {}
+  end
+
   def process_attachments
     return if @attachments.blank?
 

app/controllers/api/v1/accounts/articles_controller.rb

@@ -10,7 +10,7 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
     @articles_count = @all_articles.count
 
     @articles = if list_params[:category_slug].present?
-                  @all_articles.order_by_position.page(@current_page).per(50)
+                  @all_articles.order_by_position.page(@current_page)
                 else
                   @all_articles.order_by_updated_at.page(@current_page)
                 end

app/controllers/api/v1/accounts/categories_controller.rb

@@ -48,7 +48,7 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
 
   def category_params
     params.require(:category).permit(
-      :name, :description, :position, :slug, :locale, :parent_category_id, :associated_category_id
+      :name, :description, :position, :slug, :locale, :icon, :parent_category_id, :associated_category_id
     )
   end
 

app/controllers/api/v1/accounts/portals_controller.rb

@@ -47,6 +47,11 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
     head :ok
   end
 
+  def logo
+    @portal.logo.purge if @portal.logo.attached?
+    head :ok
+  end
+
   def process_attached_logo
     blob_id = params[:blob_id]
     blob = ActiveStorage::Blob.find_by(id: blob_id)

app/controllers/api/v1/widget/base_controller.rb

@@ -79,6 +79,9 @@ class Api::V1::Widget::BaseController < ApplicationController
       sender: @contact,
       content: permitted_params[:message][:content],
       inbox_id: conversation.inbox_id,
+      content_attributes: {
+        in_reply_to: permitted_params[:message][:reply_to]
+      },
       echo_id: permitted_params[:message][:echo_id],
       message_type: :incoming
     }

app/controllers/api/v1/widget/conversations_controller.rb

@@ -28,7 +28,7 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
 
     conversation.contact_last_seen_at = DateTime.now.utc
     conversation.save!
-    ::Conversations::MarkMessagesAsReadJob.perform_later(conversation)
+    ::Conversations::UpdateMessageStatusJob.perform_later(conversation.id, conversation.contact_last_seen_at)
     head :ok
   end
 

app/controllers/api/v1/widget/messages_controller.rb

@@ -64,7 +64,7 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController
 
   def permitted_params
     # timestamp parameter is used in create conversation method
-    params.permit(:id, :before, :after, :website_token, contact: [:name, :email], message: [:content, :referer_url, :timestamp, :echo_id])
+    params.permit(:id, :before, :after, :website_token, contact: [:name, :email], message: [:content, :referer_url, :timestamp, :echo_id, :reply_to])
   end
 
   def set_message

app/controllers/public/api/v1/inboxes/conversations_controller.rb

@@ -23,7 +23,7 @@ class Public::Api::V1::Inboxes::ConversationsController < Public::Api::V1::Inbox
   def update_last_seen
     @conversation.contact_last_seen_at = DateTime.now.utc
     @conversation.save!
-    ::Conversations::MarkMessagesAsReadJob.perform_later(@conversation)
+    ::Conversations::UpdateMessageStatusJob.perform_later(@conversation.id, @conversation.contact_last_seen_at)
     head :ok
   end
 

app/controllers/public/api/v1/portals/articles_controller.rb

@@ -39,10 +39,6 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
     )
   end
 
-  def portal
-    @portal ||= Portal.find_by!(slug: permitted_params[:slug], archived: false)
-  end
-
   def list_params
     params.permit(:query, :locale, :sort, :status)
   end

app/controllers/public/api/v1/portals/base_controller.rb

@@ -14,10 +14,14 @@ class Public::Api::V1::Portals::BaseController < PublicController
     @theme = if %w[dark light].include?(params[:theme])
                params[:theme]
              else
-               ''
+               'system'
              end
   end
 
+  def portal
+    @portal ||= Portal.find_by!(slug: params[:slug], archived: false)
+  end
+
   def set_locale(&)
     switch_locale_with_portal(&) if params[:locale].present?
     switch_locale_with_article(&) if params[:article_slug].present?
@@ -40,6 +44,8 @@ class Public::Api::V1::Portals::BaseController < PublicController
 
   def switch_locale_with_article(&)
     article = Article.find_by(slug: params[:article_slug])
+    Rails.logger.info "Article: not found for slug: #{params[:article_slug]}"
+    render_404 && return if article.blank?
 
     @locale = if article.category.present?
                 article.category.locale
@@ -53,4 +59,9 @@ class Public::Api::V1::Portals::BaseController < PublicController
   def allow_iframe_requests
     response.headers.delete('X-Frame-Options') if @is_plain_layout_enabled
   end
+
+  def render_404
+    portal
+    render 'public/api/v1/portals/error/404', status: :not_found
+  end
 end

app/controllers/public/api/v1/portals/categories_controller.rb

@@ -13,10 +13,9 @@ class Public::Api::V1::Portals::CategoriesController < Public::Api::V1::Portals:
   private
 
   def set_category
-    @category = @portal.categories.find_by!(locale: params[:locale], slug: params[:category_slug])
-  end
+    @category = @portal.categories.find_by(locale: params[:locale], slug: params[:category_slug])
 
-  def portal
-    @portal ||= Portal.find_by!(slug: params[:slug], archived: false)
+    Rails.logger.info "Category: not found for slug: #{params[:category_slug]}"
+    render_404 && return if @category.blank?
   end
 end

app/helpers/portal_helper.rb

@@ -1,11 +1,48 @@
 module PortalHelper
   def generate_portal_bg_color(portal_color, theme)
     base_color = theme == 'dark' ? 'black' : 'white'
-    "color-mix(in srgb, #{portal_color} 10%, #{base_color})"
+    "color-mix(in srgb, #{portal_color} 20%, #{base_color})"
   end
 
   def generate_portal_bg(portal_color, theme)
-    bg_image = theme == 'dark' ? 'grid_dark.svg' : 'grid.svg'
+    bg_image = theme == 'dark' ? 'hexagon-dark.svg' : 'hexagon-light.svg'
     "background: url(/assets/images/hc/#{bg_image}) #{generate_portal_bg_color(portal_color, theme)}"
   end
+
+  def language_name(locale)
+    language_map = YAML.load_file(Rails.root.join('config/languages/language_map.yml'))
+    language_map[locale] || locale
+  end
+
+  def get_theme_names(theme)
+    if theme == 'light'
+      I18n.t('public_portal.header.appearance.light')
+    elsif theme == 'dark'
+      I18n.t('public_portal.header.appearance.dark')
+    else
+      I18n.t('public_portal.header.appearance.system')
+    end
+  end
+
+  def get_theme_icon(theme)
+    if theme == 'light'
+      'icons/sun'
+    elsif theme == 'dark'
+      'icons/moon'
+    else
+      'icons/monitor'
+    end
+  end
+
+  def generate_gradient_to_bottom(theme)
+    "background-image: linear-gradient(to bottom, transparent, #{theme == 'dark' ? '#151718' : 'white'})"
+  end
+
+  def generate_article_link(portal_slug, article_slug, theme)
+    "/hc/#{portal_slug}/articles/#{article_slug}#{theme.present? && theme != 'system' ? "?theme=#{theme}" : ''}"
+  end
+
+  def render_category_content(content)
+    ChatwootMarkdownRenderer.new(content).render_markdown_to_plain_text
+  end
 end

app/javascript/dashboard/api/helpCenter/articles.js

@@ -1,6 +1,7 @@
 /* global axios */
 
 import PortalsAPI from './portals';
+import { getArticleSearchURL } from 'dashboard/helper/URLHelper.js';
 
 class ArticlesAPI extends PortalsAPI {
   constructor() {
@@ -12,14 +13,31 @@ class ArticlesAPI extends PortalsAPI {
     portalSlug,
     locale,
     status,
-    author_id,
-    category_slug,
+    authorId,
+    categorySlug,
+    sort,
   }) {
-    let baseUrl = `${this.url}/${portalSlug}/articles?page=${pageNumber}&locale=${locale}`;
-    if (status !== undefined) baseUrl += `&status=${status}`;
-    if (author_id) baseUrl += `&author_id=${author_id}`;
-    if (category_slug) baseUrl += `&category_slug=${category_slug}`;
-    return axios.get(baseUrl);
+    const url = getArticleSearchURL({
+      pageNumber,
+      portalSlug,
+      locale,
+      status,
+      authorId,
+      categorySlug,
+      sort,
+      host: this.url,
+    });
+
+    return axios.get(url);
+  }
+
+  searchArticles({ portalSlug, query }) {
+    const url = getArticleSearchURL({
+      portalSlug,
+      query,
+      host: this.url,
+    });
+    return axios.get(url);
   }
 
   getArticle({ id, portalSlug }) {

app/javascript/dashboard/api/helpCenter/portals.js

@@ -17,6 +17,10 @@ class PortalsAPI extends ApiClient {
   deletePortal(portalSlug) {
     return axios.delete(`${this.url}/${portalSlug}`);
   }
+
+  deleteLogo(portalSlug) {
+    return axios.delete(`${this.url}/${portalSlug}/logo`);
+  }
 }
 
 export default PortalsAPI;

app/javascript/dashboard/api/inbox/message.js

@@ -26,9 +26,13 @@ export const buildCreatePayload = ({
     payload.append('echo_id', echoId);
     payload.append('cc_emails', ccEmails);
     payload.append('bcc_emails', bccEmails);
+
     if (toEmails) {
       payload.append('to_emails', toEmails);
     }
+    if (contentAttributes) {
+      payload.append('content_attributes', JSON.stringify(contentAttributes));
+    }
   } else {
     payload = {
       content: message,

app/javascript/dashboard/api/specs/article.spec.js

@@ -34,7 +34,7 @@ describe('#PortalAPI', () => {
         portalSlug: 'room-rental',
         locale: 'en-US',
         status: 'published',
-        author_id: '1',
+        authorId: '1',
       });
       expect(axiosMock.get).toHaveBeenCalledWith(
         '/api/v1/portals/room-rental/articles?page=1&locale=en-US&status=published&author_id=1'
@@ -85,6 +85,33 @@ describe('#PortalAPI', () => {
       window.axios = originalAxios;
     });
 
+    it('#searchArticles', () => {
+      articlesAPI.searchArticles({
+        query: 'test',
+        portalSlug: 'room-rental',
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/portals/room-rental/articles?query=test'
+      );
+    });
+  });
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: jest.fn(() => Promise.resolve()),
+      get: jest.fn(() => Promise.resolve()),
+      patch: jest.fn(() => Promise.resolve()),
+      delete: jest.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
     it('#updateArticle', () => {
       articlesAPI.updateArticle({
         articleId: 1,

app/javascript/dashboard/api/specs/inbox/message.spec.js

@@ -50,6 +50,7 @@ describe('#ConversationAPI', () => {
         message: 'test content',
         echoId: 12,
         isPrivate: true,
+        contentAttributes: { in_reply_to: 12 },
         files: [new Blob(['test-content'], { type: 'application/pdf' })],
       });
       expect(formPayload).toBeInstanceOf(FormData);
@@ -57,6 +58,10 @@ describe('#ConversationAPI', () => {
       expect(formPayload.get('echo_id')).toEqual('12');
       expect(formPayload.get('private')).toEqual('true');
       expect(formPayload.get('cc_emails')).toEqual('');
+      expect(formPayload.get('bcc_emails')).toEqual('');
+      expect(formPayload.get('content_attributes')).toEqual(
+        '{"in_reply_to":12}'
+      );
     });
 
     it('builds object payload if file is not available', () => {

app/javascript/dashboard/assets/scss/_date-picker.scss

@@ -1,9 +1,5 @@
 @import '~vue2-datepicker/scss/index';
 
-.mx-datepicker-popup {
-  @apply z-[99999];
-}
-
 .date-picker {
   &.no-margin {
     .mx-input {
@@ -29,10 +25,52 @@
   .mx-input[readonly] {
     @apply bg-white dark:bg-slate-900 cursor-pointer;
   }
+
+  .mx-icon-calendar {
+    @apply dark:text-slate-500;
+  }
 }
 
-.mx-calendar-content .cell:hover {
-  @apply bg-slate-75 dark:bg-slate-700 text-slate-900 dark:text-slate-100;
+.mx-datepicker-main {
+  @apply border-0 bg-white dark:bg-slate-800;
+
+  .cell {
+    &.disabled {
+      @apply bg-slate-25 dark:bg-slate-900 text-slate-200 dark:text-slate-300;
+    }
+
+    &:hover,
+    &.hover-in-range,
+    &.in-range {
+      @apply bg-slate-75 dark:bg-slate-700 text-slate-900 dark:text-slate-100;
+    }
+  }
+
+  .mx-time {
+    @apply border-0 bg-white dark:bg-slate-800;
+
+    .mx-time-header {
+      @apply border-0;
+    }
+
+    .mx-time-item {
+      &.disabled {
+        @apply bg-slate-25 dark:bg-slate-900;
+      }
+
+      &:hover {
+        @apply bg-slate-75 dark:bg-slate-700;
+      }
+    }
+  }
+
+  .today {
+    @apply font-semibold;
+  }
+}
+
+.mx-datepicker-popup {
+  @apply z-[99999];
 }
 
 .mx-datepicker-inline {
@@ -41,24 +79,4 @@
   .mx-calendar {
     @apply w-full;
   }
-
-  .cell.disabled {
-    @apply bg-slate-25 dark:bg-slate-900 text-slate-200 dark:text-slate-300;
-  }
-
-  .mx-time-item.disabled {
-    @apply bg-slate-25 dark:bg-slate-900;
-  }
-
-  .today {
-    @apply font-semibold;
-  }
-
-  .mx-datepicker-main {
-    @apply border-0 bg-white dark:bg-slate-800;
-  }
-
-  .mx-time-header {
-    @apply border-0;
-  }
 }

app/javascript/dashboard/assets/scss/_formulate.scss

@@ -16,3 +16,23 @@
     width: 100%;
   }
 }
+
+.integration-hooks {
+  .formulate-input[data-type='checkbox'] {
+    .formulate-input-wrapper {
+      @apply flex;
+
+      .formulate-input-element {
+        @apply pr-2;
+
+        input {
+          @apply mb-0;
+        }
+      }
+    }
+
+    .formulate-input-element-decorator {
+      @apply hidden;
+    }
+  }
+}

app/javascript/dashboard/components/ChatList.vue

@@ -207,6 +207,7 @@ import DeleteCustomViews from 'dashboard/routes/dashboard/customviews/DeleteCust
 import ConversationBulkActions from './widgets/conversation/conversationBulkActions/Index.vue';
 import alertMixin from 'shared/mixins/alertMixin';
 import filterMixin from 'shared/mixins/filterMixin';
+import uiSettingsMixin from 'dashboard/mixins/uiSettings';
 import languages from 'dashboard/components/widgets/conversation/advancedFilterItems/languages';
 import countries from 'shared/constants/countries';
 import { generateValuesForEditCustomViews } from 'dashboard/helper/customViewsHelper';
@@ -238,6 +239,7 @@ export default {
     eventListenerMixins,
     alertMixin,
     filterMixin,
+    uiSettingsMixin,
   ],
   props: {
     conversationInbox: {
@@ -408,8 +410,12 @@ export default {
     },
     conversationListPagination() {
       const conversationsPerPage = 25;
+      const hasChatsOnView =
+        this.chatsOnView &&
+        Array.isArray(this.chatsOnView) &&
+        !this.chatsOnView.length;
       const isNoFiltersOrFoldersAndChatListNotEmpty =
-        !this.hasAppliedFiltersOrActiveFolders && this.chatsOnView !== [];
+        !this.hasAppliedFiltersOrActiveFolders && hasChatsOnView;
       const isUnderPerPage =
         this.chatsOnView.length < conversationsPerPage &&
         this.activeAssigneeTabCount < conversationsPerPage &&
@@ -515,6 +521,7 @@ export default {
     },
   },
   mounted() {
+    this.setFiltersFromUISettings();
     this.$store.dispatch('setChatStatusFilter', this.activeStatus);
     this.$store.dispatch('setChatSortFilter', this.activeSortBy);
     this.resetAndFetchData();
@@ -544,6 +551,12 @@ export default {
       this.$store.dispatch('customViews/update', payloadData);
       this.closeAdvanceFiltersModal();
     },
+    setFiltersFromUISettings() {
+      const { conversations_filter_by: filterBy = {} } = this.uiSettings;
+      const { status, order_by: orderBy } = filterBy;
+      this.activeStatus = status || wootConstants.STATUS_TYPE.OPEN;
+      this.activeSortBy = orderBy || wootConstants.SORT_BY_TYPE.LATEST;
+    },
     onClickOpenAddFoldersModal() {
       this.showAddFoldersModal = true;
     },

app/javascript/dashboard/components/layout/sidebarComponents/Secondary.vue

@@ -136,6 +136,7 @@ export default {
         toStateName: 'labels_list',
         showModalForNewItem: true,
         modalName: 'AddLabel',
+        dataTestid: 'sidebar-new-label-button',
         children: this.labels.map(label => ({
           id: label.id,
           label: label.title,

app/javascript/dashboard/components/layout/sidebarComponents/SecondaryNavItem.vue

@@ -78,6 +78,7 @@
               variant="clear"
               color-scheme="secondary"
               icon="add"
+              :data-testid="menuItem.dataTestid"
               @click="e => newLinkClick(e, navigate)"
             >
               {{ $t(`SIDEBAR.${menuItem.newLinkTag}`) }}

app/javascript/dashboard/components/widgets/AIAssistanceButton.vue

@@ -61,6 +61,7 @@ export default {
   computed: {
     ...mapGetters({
       currentChat: 'getSelectedChat',
+      isAChatwootInstance: 'globalConfig/isAChatwootInstance',
     }),
     isAICTAModalDismissed() {
       return this.uiSettings.is_open_ai_cta_modal_dismissed;
@@ -70,7 +71,8 @@ export default {
       return (
         this.isAdmin &&
         !this.isAIIntegrationEnabled &&
-        !this.isAICTAModalDismissed
+        !this.isAICTAModalDismissed &&
+        this.isAChatwootInstance
       );
     },
     // Display a AI CTA button for agents and other admins who have not yet opened the AI assistance modal.

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -135,6 +135,7 @@ export default {
     // allowSignature is a kill switch, ensuring no signature methods
     // are triggered except when this flag is true
     allowSignature: { type: Boolean, default: false },
+    channelType: { type: String, default: '' },
     showImageResizeToolbar: { type: Boolean, default: false }, // A kill switch to show or hide the image toolbar
   },
   data() {
@@ -266,8 +267,11 @@ export default {
     sendWithSignature() {
       // this is considered the source of truth, we watch this property
       // on change, we toggle the signature in the editor
-      const { send_with_signature: isEnabled } = this.uiSettings;
-      return isEnabled && this.allowSignature && !this.isPrivate;
+      if (this.allowSignature && !this.isPrivate && this.channelType) {
+        return this.fetchSignatureFlagFromUiSettings(this.channelType);
+      }
+
+      return false;
     },
   },
   watch: {
@@ -442,7 +446,7 @@ export default {
             this.onFocus();
           },
           click: () => {
-            // this.isEditorMouseFocusedOnAnImage(); Enable it when the backend supports for message resize is done.
+            this.isEditorMouseFocusedOnAnImage();
           },
           blur: () => {
             this.onBlur();
@@ -670,7 +674,7 @@ export default {
         () => this.resetTyping(),
         TYPING_INDICATOR_IDLE_TIME
       );
-      // this.updateImgToolbarOnDelete(); Enable it when the backend supports for message resize is done.
+      this.updateImgToolbarOnDelete();
     },
     onKeydown(event) {
       if (this.isEnterToSendEnabled()) {

app/javascript/dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue

@@ -101,7 +101,7 @@
       <transition name="modal-fade">
         <div
           v-show="$refs.upload && $refs.upload.dropActive"
-          class="flex items-center justify-center gap-2 fixed left-0 right-0 top-0 bottom-0 w-full h-full z-20 text-slate-600 dark:text-slate-200 bg-white_transparent dark:bg-black_transparent flex-col"
+          class="fixed top-0 bottom-0 left-0 right-0 z-20 flex flex-col items-center justify-center w-full h-full gap-2 text-slate-600 dark:text-slate-200 bg-white_transparent dark:bg-black_transparent"
         >
           <fluent-icon icon="cloud-backup" size="40" />
           <h4 class="page-sub-title text-slate-600 dark:text-slate-200">
@@ -109,6 +109,16 @@
           </h4>
         </div>
       </transition>
+      <woot-button
+        v-if="enableInsertArticleInReply"
+        v-tooltip.top-end="$t('HELP_CENTER.ARTICLE_SEARCH.OPEN_ARTICLE_SEARCH')"
+        icon="document-text-link"
+        color-scheme="secondary"
+        variant="smooth"
+        size="small"
+        :title="$t('HELP_CENTER.ARTICLE_SEARCH.OPEN_ARTICLE_SEARCH')"
+        @click="toggleInsertArticle"
+      />
     </div>
     <div class="right-wrap">
       <woot-button
@@ -233,6 +243,10 @@ export default {
       type: Boolean,
       default: false,
     },
+    portalSlug: {
+      type: String,
+      required: true,
+    },
   },
   computed: {
     ...mapGetters({
@@ -299,14 +313,21 @@ export default {
       return !this.isOnPrivateNote;
     },
     sendWithSignature() {
-      const { send_with_signature: isEnabled } = this.uiSettings;
-      return isEnabled;
+      // channelType is sourced from inboxMixin
+      return this.fetchSignatureFlagFromUiSettings(this.channelType);
     },
     signatureToggleTooltip() {
       return this.sendWithSignature
         ? this.$t('CONVERSATION.FOOTER.DISABLE_SIGN_TOOLTIP')
         : this.$t('CONVERSATION.FOOTER.ENABLE_SIGN_TOOLTIP');
     },
+    enableInsertArticleInReply() {
+      const isFeatEnabled = this.isFeatureEnabledonAccount(
+        this.accountId,
+        FEATURE_FLAGS.INSERT_ARTICLE_IN_REPLY
+      );
+      return isFeatEnabled && this.portalSlug;
+    },
   },
   mounted() {
     ActiveStorage.start();
@@ -318,13 +339,14 @@ export default {
       }
     },
     toggleMessageSignature() {
-      this.updateUISettings({
-        send_with_signature: !this.sendWithSignature,
-      });
+      this.setSignatureFlagForInbox(this.channelType, !this.sendWithSignature);
     },
     replaceText(text) {
       this.$emit('replace-text', text);
     },
+    toggleInsertArticle() {
+      this.$emit('toggle-insert-article');
+    },
   },
 };
 </script>

app/javascript/dashboard/components/widgets/conversation/ConversationBasicFilter.vue

@@ -32,7 +32,7 @@
         }}</span>
         <filter-item
           type="sort"
-          :selected-value="chatSortFilter"
+          :selected-value="sortFilter"
           :items="chatSortItems"
           path-prefix="CHAT_LIST.CHAT_SORT_FILTER_ITEMS"
           @onChangeFilter="onChangeFilter"
@@ -47,12 +47,13 @@ import wootConstants from 'dashboard/constants/globals';
 import { mapGetters } from 'vuex';
 import { mixin as clickaway } from 'vue-clickaway';
 import FilterItem from './FilterItem.vue';
+import uiSettingsMixin from 'dashboard/mixins/uiSettings';
 
 export default {
   components: {
     FilterItem,
   },
-  mixins: [clickaway],
+  mixins: [clickaway, uiSettingsMixin],
   data() {
     return {
       showActionsDropdown: false,
@@ -83,8 +84,17 @@ export default {
     closeDropdown() {
       this.showActionsDropdown = false;
     },
-    onChangeFilter(type, value) {
-      this.$emit('changeFilter', type, value);
+    onChangeFilter(value, type) {
+      this.$emit('changeFilter', value, type);
+      this.saveSelectedFilter(type, value);
+    },
+    saveSelectedFilter(type, value) {
+      this.updateUISettings({
+        conversations_filter_by: {
+          status: type === 'status' ? value : this.chatStatus,
+          order_by: type === 'sort' ? value : this.sortFilter,
+        },
+      });
     },
   },
 };

app/javascript/dashboard/components/widgets/conversation/Message.vue

@@ -22,22 +22,12 @@
           :bcc="emailHeadAttributes.bcc"
           :is-incoming="isIncoming"
         />
-        <blockquote v-if="storyReply" class="story-reply-quote">
-          <span>{{ $t('CONVERSATION.REPLIED_TO_STORY') }}</span>
-          <bubble-image
-            v-if="!hasImgStoryError && storyUrl"
-            :url="storyUrl"
-            @error="onStoryLoadError"
-          />
-          <bubble-video
-            v-else-if="hasImgStoryError && storyUrl"
-            :url="storyUrl"
-          />
-        </blockquote>
+        <instagram-story-reply v-if="storyUrl" :story-url="storyUrl" />
         <bubble-reply-to
-          v-if="inReplyToMessageId && inboxSupportsReplyTo"
+          v-if="inReplyToMessageId && inboxSupportsReplyTo.incoming"
           :message="inReplyTo"
           :message-type="data.message_type"
+          :parent-has-attachments="hasAttachments"
         />
         <bubble-text
           v-if="data.content"
@@ -58,10 +48,15 @@
         </span>
         <div v-if="!isPending && hasAttachments">
           <div v-for="attachment in attachments" :key="attachment.id">
+            <instagram-story
+              v-if="isAnInstagramStory"
+              :story-url="attachment.data_url"
+              @error="onMediaLoadError"
+            />
             <bubble-image-audio-video
-              v-if="isAttachmentImageVideoAudio(attachment.file_type)"
+              v-else-if="isAttachmentImageVideoAudio(attachment.file_type)"
               :attachment="attachment"
-              @error="onImageLoadError"
+              @error="onMediaLoadError"
             />
             <bubble-location
               v-else-if="attachment.file_type === 'location'"
@@ -74,9 +69,6 @@
               :name="data.content"
               :phone-number="attachment.fallback_title"
             />
-            <instagram-image-error-placeholder
-              v-else-if="hasImageError && hasInstagramStory"
-            />
             <bubble-file v-else :url="attachment.data_url" />
           </div>
         </div>
@@ -88,7 +80,6 @@
           :story-id="`${storyId}`"
           :is-a-tweet="isATweet"
           :is-a-whatsapp-channel="isAWhatsAppChannel"
-          :has-instagram-story="hasInstagramStory"
           :is-email="isEmailContentType"
           :is-private="data.private"
           :message-type="data.message_type"
@@ -137,19 +128,18 @@
 <script>
 import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
 import BubbleActions from './bubble/Actions.vue';
+import BubbleContact from './bubble/Contact.vue';
 import BubbleFile from './bubble/File.vue';
-import BubbleImage from './bubble/Image.vue';
-import BubbleVideo from './bubble/Video.vue';
 import BubbleImageAudioVideo from './bubble/ImageAudioVideo.vue';
 import BubbleIntegration from './bubble/Integration.vue';
 import BubbleLocation from './bubble/Location.vue';
 import BubbleMailHead from './bubble/MailHead.vue';
-import BubbleText from './bubble/Text.vue';
-import BubbleContact from './bubble/Contact.vue';
 import BubbleReplyTo from './bubble/ReplyTo.vue';
-import Spinner from 'shared/components/Spinner.vue';
+import BubbleText from './bubble/Text.vue';
 import ContextMenu from 'dashboard/modules/conversations/components/MessageContextMenu.vue';
-import instagramImageErrorPlaceholder from './instagramImageErrorPlaceholder.vue';
+import InstagramStory from './bubble/InstagramStory.vue';
+import InstagramStoryReply from './bubble/InstagramStoryReply.vue';
+import Spinner from 'shared/components/Spinner.vue';
 import alertMixin from 'shared/mixins/alertMixin';
 import contentTypeMixin from 'shared/mixins/contentTypeMixin';
 import { MESSAGE_TYPE, MESSAGE_STATUS } from 'shared/constants/messages';
@@ -162,19 +152,18 @@ import { LocalStorage } from 'shared/helpers/localStorage';
 export default {
   components: {
     BubbleActions,
+    BubbleContact,
     BubbleFile,
-    BubbleImage,
-    BubbleVideo,
     BubbleImageAudioVideo,
     BubbleIntegration,
     BubbleLocation,
     BubbleMailHead,
-    BubbleText,
-    BubbleContact,
     BubbleReplyTo,
+    BubbleText,
     ContextMenu,
+    InstagramStory,
+    InstagramStoryReply,
     Spinner,
-    instagramImageErrorPlaceholder,
   },
   mixins: [alertMixin, messageFormatterMixin, contentTypeMixin],
   props: {
@@ -190,17 +179,13 @@ export default {
       type: Boolean,
       default: false,
     },
-    hasInstagramStory: {
-      type: Boolean,
-      default: false,
-    },
     isWebWidgetInbox: {
       type: Boolean,
       default: false,
     },
     inboxSupportsReplyTo: {
-      type: Boolean,
-      default: false,
+      type: Object,
+      default: () => ({}),
     },
     inReplyTo: {
       type: Object,
@@ -210,10 +195,9 @@ export default {
   data() {
     return {
       showContextMenu: false,
-      hasImageError: false,
+      hasMediaLoadError: false,
       contextMenuPosition: {},
       showBackgroundHighlight: false,
-      hasImgStoryError: false,
     };
   },
   computed: {
@@ -289,19 +273,22 @@ export default {
       // since old messages are only loaded when the user scrolls up
       return this.data.content_attributes?.in_reply_to;
     },
+    isAnInstagramStory() {
+      return this.contentAttributes.image_type === 'story_mention';
+    },
     contextMenuEnabledOptions() {
       return {
         copy: this.hasText,
         delete: this.hasText || this.hasAttachments,
         cannedResponse: this.isOutgoing && this.hasText,
-        replyTo: !this.data.private && this.inboxSupportsReplyTo,
+        replyTo: !this.data.private && this.inboxSupportsReplyTo.outgoing,
       };
     },
     contentAttributes() {
       return this.data.content_attributes || {};
     },
     externalError() {
-      return this.contentAttributes.external_error || null;
+      return this.contentAttributes.external_error || '';
     },
     sender() {
       return this.data.sender || {};
@@ -318,9 +305,6 @@ export default {
     storyUrl() {
       return this.contentAttributes.story_url || null;
     },
-    storyReply() {
-      return this.storyUrl && this.hasInstagramStory;
-    },
     contentType() {
       const {
         data: { content_type: contentType },
@@ -401,7 +385,7 @@ export default {
         return false;
       }
       if (this.isFailed) {
-        return this.externalError ? '' : this.$t(`CONVERSATION.SEND_FAILED`);
+        return this.externalError || this.$t(`CONVERSATION.SEND_FAILED`);
       }
       return false;
     },
@@ -459,13 +443,11 @@ export default {
   },
   watch: {
     data() {
-      this.hasImageError = false;
-      this.hasImgStoryError = false;
+      this.hasMediaLoadError = false;
     },
   },
   mounted() {
-    this.hasImageError = false;
-    this.hasImgStoryError = false;
+    this.hasMediaLoadError = false;
     bus.$on(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL, this.closeContextMenu);
     this.setupHighlightTimer();
   },
@@ -475,13 +457,13 @@ export default {
   },
   methods: {
     isAttachmentImageVideoAudio(fileType) {
-      return ['image', 'audio', 'video'].includes(fileType);
+      return ['image', 'audio', 'video', 'story_mention'].includes(fileType);
     },
     hasMediaAttachment(type) {
       if (this.hasAttachments && this.data.attachments.length > 0) {
         const { attachments = [{}] } = this.data;
         const { file_type: fileType } = attachments[0];
-        return fileType === type && !this.hasImageError;
+        return fileType === type && !this.hasMediaLoadError;
       }
       if (this.storyReply) {
         return true;
@@ -494,11 +476,8 @@ export default {
     async retrySendMessage() {
       await this.$store.dispatch('sendMessageWithData', this.data);
     },
-    onImageLoadError() {
-      this.hasImageError = true;
-    },
-    onStoryLoadError() {
-      this.hasImgStoryError = true;
+    onMediaLoadError() {
+      this.hasMediaLoadError = true;
     },
     openContextMenu(e) {
       const shouldSkipContextMenu =
@@ -730,8 +709,4 @@ li.right {
     }
   }
 }
-
-.story-reply-quote {
-  @apply mt-2 mx-4 mb-0 px-2 pb-0 pt-2 border-l-4 border-solid border-slate-75 dark:border-slate-600 text-slate-600 dark:text-slate-200;
-}
 </style>

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -31,7 +31,6 @@
         :data="message"
         :is-a-tweet="isATweet"
         :is-a-whatsapp-channel="isAWhatsAppChannel"
-        :has-instagram-story="hasInstagramStory"
         :is-web-widget-inbox="isAWebWidgetInbox"
         :inbox-supports-reply-to="inboxSupportsReplyTo"
         :in-reply-to="getInReplyToMessage(message)"
@@ -54,7 +53,6 @@
         :data="message"
         :is-a-tweet="isATweet"
         :is-a-whatsapp-channel="isAWhatsAppChannel"
-        :has-instagram-story="hasInstagramStory"
         :is-web-widget-inbox="isAWebWidgetInbox"
         :inbox-supports-reply-to="inboxSupportsReplyTo"
         :in-reply-to="getInReplyToMessage(message)"
@@ -116,7 +114,6 @@ import { LocalStorage } from 'shared/helpers/localStorage';
 
 // constants
 import { BUS_EVENTS } from 'shared/constants/busEvents';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import { REPLY_POLICY } from 'shared/constants/links';
 import wootConstants from 'dashboard/constants/globals';
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
@@ -238,10 +235,6 @@ export default {
     isATweet() {
       return this.conversationType === 'tweet';
     },
-
-    hasInstagramStory() {
-      return this.conversationType === 'instagram_direct_message';
-    },
     isRightOrLeftIcon() {
       if (this.isContactPanelOpen) {
         return 'arrow-chevron-right';
@@ -291,13 +284,10 @@ export default {
       return this.currentChat.unread_count || 0;
     },
     inboxSupportsReplyTo() {
-      return (
-        this.inboxHasFeature(INBOX_FEATURES.REPLY_TO) &&
-        this.isFeatureEnabledonAccount(
-          this.accountId,
-          FEATURE_FLAGS.MESSAGE_REPLY_TO
-        )
-      );
+      return {
+        incoming: this.inboxHasFeature(INBOX_FEATURES.REPLY_TO),
+        outgoing: this.inboxHasFeature(INBOX_FEATURES.REPLY_TO_OUTGOING),
+      };
     },
   },
 
@@ -350,7 +340,7 @@ export default {
       // method available in mixin, need to ensure that integrations are present
       await this.fetchIntegrationsIfRequired();
 
-      if (!this.isAIIntegrationEnabled) {
+      if (!this.isLabelSuggestionFeatureEnabled) {
         return;
       }
 

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -18,6 +18,12 @@
       :popout-reply-box="popoutReplyBox"
       @click="$emit('click')"
     />
+    <article-search-popover
+      v-if="showArticleSearchPopover && connectedPortalSlug"
+      :selected-portal-slug="connectedPortalSlug"
+      @insert="handleInsert"
+      @close="onSearchPopoverClose"
+    />
     <div class="reply-box__top">
       <reply-to-message
         v-if="shouldShowReplyToMessage"
@@ -35,7 +41,7 @@
         v-if="showEmojiPicker"
         v-on-clickaway="hideEmojiPicker"
         :class="emojiDialogClassOnExpandedLayoutAndRTLView"
-        :on-click="emojiOnClick"
+        :on-click="addIntoEditor"
       />
       <reply-email-head
         v-if="showReplyHead"
@@ -79,6 +85,7 @@
         :variables="messageVariables"
         :signature="signatureToApply"
         :allow-signature="true"
+        :channel-type="channelType"
         @typing-off="onTypingOff"
         @typing-on="onTypingOn"
         @focus="onFocus"
@@ -121,10 +128,12 @@
       :toggle-audio-recorder="toggleAudioRecorder"
       :toggle-emoji-picker="toggleEmojiPicker"
       :message="message"
+      :portal-slug="connectedPortalSlug"
       :new-conversation-modal-active="newConversationModalActive"
       @selectWhatsappTemplate="openWhatsappTemplateModal"
       @toggle-editor="toggleRichContentEditor"
       @replace-text="replaceText"
+      @toggle-insert-article="toggleInsertArticle"
     />
     <whatsapp-templates
       :inbox-id="inbox.id"
@@ -154,6 +163,7 @@ import AttachmentPreview from 'dashboard/components/widgets/AttachmentsPreview.v
 import ReplyTopPanel from 'dashboard/components/widgets/WootWriter/ReplyTopPanel.vue';
 import ReplyEmailHead from './ReplyEmailHead.vue';
 import ReplyBottomPanel from 'dashboard/components/widgets/WootWriter/ReplyBottomPanel.vue';
+import ArticleSearchPopover from 'dashboard/routes/dashboard/helpcenter/components/ArticleSearch/SearchPopover.vue';
 import MessageSignatureMissingAlert from './MessageSignatureMissingAlert';
 import Banner from 'dashboard/components/ui/Banner.vue';
 import { REPLY_EDITOR_MODES } from 'dashboard/components/widgets/WootWriter/constants';
@@ -184,7 +194,6 @@ import {
   replaceSignature,
   extractTextFromMarkdown,
 } from 'dashboard/helper/editorHelper';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
 import { LocalStorage } from 'shared/helpers/localStorage';
@@ -206,6 +215,7 @@ export default {
     Banner,
     WhatsappTemplates,
     MessageSignatureMissingAlert,
+    ArticleSearchPopover,
   },
   mixins: [
     clickaway,
@@ -248,6 +258,7 @@ export default {
       showCannedMenu: false,
       showVariablesMenu: false,
       newConversationModalActive: false,
+      showArticleSearchPopover: false,
     };
   },
   computed: {
@@ -264,11 +275,7 @@ export default {
       return (
         this.inReplyTo?.id &&
         !this.isPrivate &&
-        this.inboxHasFeature(INBOX_FEATURES.REPLY_TO) &&
-        this.isFeatureEnabledonAccount(
-          this.accountId,
-          FEATURE_FLAGS.MESSAGE_REPLY_TO
-        )
+        this.inboxHasFeature(INBOX_FEATURES.REPLY_TO)
       );
     },
     showRichContentEditor() {
@@ -466,8 +473,7 @@ export default {
       return !!this.signatureToApply;
     },
     sendWithSignature() {
-      const { send_with_signature: isEnabled } = this.uiSettings;
-      return isEnabled;
+      return this.fetchSignatureFlagFromUiSettings(this.channelType);
     },
     editorMessageKey() {
       const { editor_message_key: isEnabled } = this.uiSettings;
@@ -506,11 +512,18 @@ export default {
         ? this.messageSignature
         : extractTextFromMarkdown(this.messageSignature);
     },
+    connectedPortalSlug() {
+      const { help_center: portal = {} } = this.inbox;
+      const { slug = '' } = portal;
+      return slug;
+    },
   },
   watch: {
     currentChat(conversation) {
       const { can_reply: canReply } = conversation;
 
+      this.setCCAndToEmailsFromLastChat();
+
       if (this.isOnPrivateNote) {
         return;
       }
@@ -521,7 +534,6 @@ export default {
         this.replyType = REPLY_EDITOR_MODES.NOTE;
       }
 
-      this.setCCAndToEmailsFromLastChat();
       this.fetchAndSetReplyTo();
     },
     conversationIdByRoute(conversationId, oldConversationId) {
@@ -531,17 +543,25 @@ export default {
       }
     },
     message(updatedMessage) {
-      this.hasSlashCommand =
-        updatedMessage[0] === '/' && !this.showRichContentEditor;
-      const hasNextWord = updatedMessage.includes(' ');
-      const isShortCodeActive = this.hasSlashCommand && !hasNextWord;
-      if (isShortCodeActive) {
-        this.mentionSearchKey = updatedMessage.substring(1);
-        this.showMentions = true;
-      } else {
-        this.mentionSearchKey = '';
-        this.showMentions = false;
-      }
+      // Check if the message starts with a slash.
+      const bodyWithoutSignature = removeSignature(
+        updatedMessage,
+        this.signatureToApply
+      );
+      const startsWithSlash = bodyWithoutSignature.startsWith('/');
+
+      // Determine if the user is potentially typing a slash command.
+      // This is true if the message starts with a slash and the rich content editor is not active.
+      this.hasSlashCommand = startsWithSlash && !this.showRichContentEditor;
+      this.showMentions = this.hasSlashCommand;
+
+      // If a slash command is active, extract the command text after the slash.
+      // If not, reset the mentionSearchKey.
+      this.mentionSearchKey = this.hasSlashCommand
+        ? bodyWithoutSignature.substring(1)
+        : '';
+
+      // Autosave the current message draft.
       this.doAutoSaveDraft();
     },
     replyType(updatedReplyType, oldReplyType) {
@@ -588,6 +608,23 @@ export default {
     );
   },
   methods: {
+    handleInsert(article) {
+      const { url, title } = article;
+      if (this.isRichEditorEnabled) {
+        // Removing empty lines from the title
+        const lines = title.split('\n');
+        const nonEmptyLines = lines.filter(line => line.trim() !== '');
+        const filteredMarkdown = nonEmptyLines.join(' ');
+        bus.$emit(
+          BUS_EVENTS.INSERT_INTO_RICH_EDITOR,
+          `[${filteredMarkdown}](${url})`
+        );
+      } else {
+        this.addIntoEditor(
+          `${this.$t('CONVERSATION.REPLYBOX.INSERT_READ_MORE')} ${url}`
+        );
+      }
+    },
     toggleRichContentEditor() {
       this.updateUISettings({
         display_rich_content_editor: !this.showRichContentEditor,
@@ -819,10 +856,18 @@ export default {
       this.hideWhatsappTemplatesModal();
     },
     replaceText(message) {
+      if (this.sendWithSignature && !this.private) {
+        // if signature is enabled, append it to the message
+        // appendSignature ensures that the signature is not duplicated
+        // so we don't need to check if the signature is already present
+        message = appendSignature(message, this.signatureToApply);
+      }
+
       const updatedMessage = replaceVariablesInMessage({
         message,
         variables: this.messageVariables,
       });
+
       setTimeout(() => {
         this.$track(CONVERSATION_EVENTS.INSERTED_A_CANNED_RESPONSE);
         this.message = updatedMessage;
@@ -845,22 +890,22 @@ export default {
     clearEditorSelection() {
       this.updateEditorSelectionWith = '';
     },
-    insertEmoji(emoji, selectionStart, selectionEnd) {
+    insertIntoTextEditor(text, selectionStart, selectionEnd) {
       const { message } = this;
       const newMessage =
         message.slice(0, selectionStart) +
-        emoji +
+        text +
         message.slice(selectionEnd, message.length);
       this.message = newMessage;
     },
-    emojiOnClick(emoji) {
+    addIntoEditor(content) {
       if (this.showRichContentEditor) {
-        this.updateEditorSelectionWith = emoji;
+        this.updateEditorSelectionWith = content;
         this.onFocus();
       }
       if (!this.showRichContentEditor) {
         const { selectionStart, selectionEnd } = this.$refs.messageInput.$el;
-        this.insertEmoji(emoji, selectionStart, selectionEnd);
+        this.insertIntoTextEditor(content, selectionStart, selectionEnd);
       }
     },
     clearMessage() {
@@ -964,6 +1009,19 @@ export default {
         (item, index) => itemIndex !== index
       );
     },
+    setReplyToInPayload(payload) {
+      if (this.inReplyTo?.id) {
+        return {
+          ...payload,
+          contentAttributes: {
+            ...payload.contentAttributes,
+            in_reply_to: this.inReplyTo.id,
+          },
+        };
+      }
+
+      return payload;
+    },
     getMessagePayloadForWhatsapp(message) {
       const multipleMessagePayload = [];
 
@@ -973,41 +1031,41 @@ export default {
           const attachedFile = this.globalConfig.directUploadsEnabled
             ? attachment.blobSignedId
             : attachment.resource.file;
-          const attachmentPayload = {
+          let attachmentPayload = {
             conversationId: this.currentChat.id,
             files: [attachedFile],
             private: false,
             message: caption,
             sender: this.sender,
           };
+
+          attachmentPayload = this.setReplyToInPayload(attachmentPayload);
           multipleMessagePayload.push(attachmentPayload);
           caption = '';
         });
       } else {
-        const messagePayload = {
+        let messagePayload = {
           conversationId: this.currentChat.id,
           message,
           private: false,
           sender: this.sender,
         };
+
+        messagePayload = this.setReplyToInPayload(messagePayload);
+
         multipleMessagePayload.push(messagePayload);
       }
 
       return multipleMessagePayload;
     },
     getMessagePayload(message) {
-      const messagePayload = {
+      let messagePayload = {
         conversationId: this.currentChat.id,
         message,
         private: this.isPrivate,
         sender: this.sender,
       };
-
-      if (this.inReplyTo?.id) {
-        messagePayload.contentAttributes = {
-          in_reply_to: this.inReplyTo.id,
-        };
-      }
+      messagePayload = this.setReplyToInPayload(messagePayload);
 
       if (this.attachedFiles && this.attachedFiles.length) {
         messagePayload.files = [];
@@ -1106,6 +1164,12 @@ export default {
       // When new conversation modal is open
       this.newConversationModalActive = isActive;
     },
+    onSearchPopoverClose() {
+      this.showArticleSearchPopover = false;
+    },
+    toggleInsertArticle() {
+      this.showArticleSearchPopover = !this.showArticleSearchPopover;
+    },
   },
 };
 </script>
@@ -1124,7 +1188,7 @@ export default {
 }
 
 .reply-box {
-  @apply border-t border-slate-50 dark:border-slate-700 bg-white dark:bg-slate-900;
+  @apply relative border-t border-slate-50 dark:border-slate-700 bg-white dark:bg-slate-900;
 
   &.is-private {
     @apply bg-yellow-50 dark:bg-yellow-200;

app/javascript/dashboard/components/widgets/conversation/bubble/Actions.vue

@@ -114,10 +114,6 @@ export default {
       type: Boolean,
       default: true,
     },
-    hasInstagramStory: {
-      type: Boolean,
-      default: true,
-    },
     messageType: {
       type: Number,
       default: 1,
@@ -196,7 +192,7 @@ export default {
       if (!this.showStatusIndicators) {
         return false;
       }
-
+      // Messages will be marked as sent for the Email channel if they have a source ID.
       if (this.isAnEmailChannel) {
         return !!this.sourceId;
       }
@@ -204,24 +200,38 @@ export default {
       if (
         this.isAWhatsAppChannel ||
         this.isATwilioChannel ||
-        this.isAFacebookInbox
+        this.isAFacebookInbox ||
+        this.isASmsInbox ||
+        this.isATelegramChannel
       ) {
         return this.sourceId && this.isSent;
       }
+      // All messages will be mark as sent for the Line channel, as there is no source ID.
+      if (this.isALineChannel) {
+        return true;
+      }
+
       return false;
     },
     showDeliveredIndicator() {
       if (!this.showStatusIndicators) {
         return false;
       }
-
-      if (this.isAWhatsAppChannel || this.isATwilioChannel) {
+      if (
+        this.isAWhatsAppChannel ||
+        this.isATwilioChannel ||
+        this.isASmsInbox ||
+        this.isAFacebookInbox
+      ) {
         return this.sourceId && this.isDelivered;
       }
-      // We will consider messages as delivered for web widget inbox and API inbox if they are sent
+      // All messages marked as delivered for the web widget inbox and API inbox once they are sent.
       if (this.isAWebWidgetInbox || this.isAPIInbox) {
         return this.isSent;
       }
+      if (this.isALineChannel) {
+        return this.isDelivered;
+      }
 
       return false;
     },
@@ -229,12 +239,6 @@ export default {
       if (!this.showStatusIndicators) {
         return false;
       }
-
-      if (this.isAWebWidgetInbox || this.isAPIInbox) {
-        const { contact_last_seen_at: contactLastSeenAt } = this.currentChat;
-        return contactLastSeenAt >= this.createdAt;
-      }
-
       if (
         this.isAWhatsAppChannel ||
         this.isATwilioChannel ||
@@ -243,6 +247,10 @@ export default {
         return this.sourceId && this.isRead;
       }
 
+      if (this.isAWebWidgetInbox || this.isAPIInbox) {
+        return this.isRead;
+      }
+
       return false;
     },
   },

app/javascript/dashboard/components/widgets/conversation/bubble/Image.vue

@@ -1,6 +1,6 @@
 <template>
   <div class="image message-text__wrap">
-    <img :src="url" @click="onClick" @error="onImgError()" />
+    <img :src="url" @click="onClick" @error="$emit('error')" />
     <woot-modal :full-width="true" :show.sync="show" :on-close="onClose">
       <img :src="url" class="modal-image skip-context-menu" />
     </woot-modal>
@@ -28,9 +28,6 @@ export default {
     onClick() {
       this.show = true;
     },
-    onImgError() {
-      this.$emit('error');
-    },
   },
 };
 </script>

app/javascript/dashboard/components/widgets/conversation/bubble/ImageAudioVideo.vue

@@ -4,13 +4,14 @@
       v-if="isImage && !isImageError"
       :src="attachment.data_url"
       @click="onClick"
-      @error="onImgError()"
+      @error="onImgError"
     />
     <video
       v-if="isVideo"
       :src="attachment.data_url"
       muted
       playsInline
+      @error="onImgError"
       @click="onClick"
     />
     <audio v-else-if="isAudio" controls class="skip-context-menu">
@@ -21,7 +22,7 @@
       :show.sync="show"
       :attachment="attachment"
       :all-attachments="filteredCurrentChatAttachments"
-      @error="onImgError()"
+      @error="onImgError"
       @close="onClose"
     />
   </div>

app/javascript/dashboard/components/widgets/conversation/bubble/InstagramStory.vue

@@ -0,0 +1,51 @@
+<template>
+  <bubble-image
+    v-if="!hasImgStoryError"
+    :url="storyUrl"
+    @error="onImageLoadError"
+  />
+  <bubble-video
+    v-else-if="!hasVideoStoryError"
+    :url="storyUrl"
+    @error="onVideoLoadError"
+  />
+  <instagram-story-error-place-holder v-else />
+</template>
+<script>
+import BubbleImage from './Image.vue';
+import BubbleVideo from './Video.vue';
+import InstagramStoryErrorPlaceHolder from './InstagramStoryErrorPlaceHolder.vue';
+
+export default {
+  components: {
+    BubbleImage,
+    BubbleVideo,
+    InstagramStoryErrorPlaceHolder,
+  },
+  props: {
+    storyUrl: {
+      type: String,
+      default: '',
+    },
+  },
+  data() {
+    return {
+      hasImgStoryError: false,
+      hasVideoStoryError: false,
+    };
+  },
+  methods: {
+    onImageLoadError() {
+      this.hasImgStoryError = true;
+      this.emitError();
+    },
+    onVideoLoadError() {
+      this.hasVideoStoryError = true;
+      this.emitError();
+    },
+    emitError() {
+      this.$emit('error');
+    },
+  },
+};
+</script>

app/javascript/dashboard/components/widgets/conversation/bubble/InstagramStoryErrorPlaceHolder.vue

@@ -0,0 +1,14 @@
+<template>
+  <div
+    class="flex items-center justify-center px-8 h-28 w-full bg-slate-100 text-slate-700 dark:bg-slate-500 dark:text-slate-75"
+  >
+    <fluent-icon icon="document-error" size="32" />
+    <p class="mb-0 text-slate-700 dark:text-slate-75">
+      {{ $t('COMPONENTS.FILE_BUBBLE.INSTAGRAM_STORY_UNAVAILABLE') }}
+    </p>
+  </div>
+</template>
+
+<script>
+export default {};
+</script>

app/javascript/dashboard/components/widgets/conversation/bubble/InstagramStoryReply.vue

@@ -0,0 +1,35 @@
+<template>
+  <blockquote
+    class="my-0 px-2 pb-0 pt-0 border-l-4 border-solid border-slate-75 dark:border-slate-600 text-slate-600 dark:text-slate-200"
+  >
+    <span>{{ $t('CONVERSATION.REPLIED_TO_STORY') }}</span>
+    <instagram-story :story-url="storyUrl" class="mt-3 rounded-md" />
+  </blockquote>
+</template>
+<script>
+import InstagramStory from './InstagramStory.vue';
+
+export default {
+  components: { InstagramStory },
+  props: {
+    storyUrl: {
+      type: String,
+      default: '',
+    },
+  },
+  data() {
+    return {
+      hasImgStoryError: false,
+      hasVideoStoryError: false,
+    };
+  },
+  methods: {
+    onImageLoadError() {
+      this.hasImgStoryError = true;
+    },
+    onVideoLoadError() {
+      this.hasVideoStoryError = true;
+    },
+  },
+};
+</script>

app/javascript/dashboard/components/widgets/conversation/bubble/ReplyTo.vue

@@ -1,10 +1,11 @@
 <template>
   <div
-    class="px-2 py-1.5 -mx-2 rounded-sm min-w-[15rem] mb-2"
+    class="px-2 py-1.5 rounded-sm min-w-[10rem] mb-2"
     :class="{
-      'bg-slate-100 dark:bg-slate-600 dark:text-slate-50':
+      'bg-slate-50 dark:bg-slate-600 dark:text-slate-50':
         messageType === MESSAGE_TYPE.INCOMING,
       'bg-woot-600 text-woot-50': messageType === MESSAGE_TYPE.OUTGOING,
+      '-mx-2': !parentHasAttachments,
     }"
   >
     <message-preview
@@ -33,6 +34,10 @@ export default {
       type: Number,
       required: true,
     },
+    parentHasAttachments: {
+      type: Boolean,
+      required: true,
+    },
   },
   data() {
     return { MESSAGE_TYPE };

app/javascript/dashboard/components/widgets/conversation/bubble/Video.vue

@@ -1,12 +1,12 @@
 <template>
   <div class="video message-text__wrap">
-    <video :src="url" muted playsInline @click="onClick" />
+    <video ref="videoElement" :src="url" muted playsInline @click="onClick" />
     <woot-modal :show.sync="show" :on-close="onClose">
       <video
         :src="url"
         controls
         playsInline
-        class="modal-video skip-context-menu"
+        class="modal-video skip-context-menu mx-auto"
       />
     </woot-modal>
   </div>
@@ -25,6 +25,11 @@ export default {
       show: false,
     };
   },
+  mounted() {
+    this.$refs.videoElement.onerror = () => {
+      this.$emit('error');
+    };
+  },
   methods: {
     onClose() {
       this.show = false;

app/javascript/dashboard/components/widgets/conversation/instagramImageErrorPlaceholder.vue

@@ -1,26 +0,0 @@
-<template>
-  <div class="image-placeholder">
-    <fluent-icon icon="document-error" size="32" />
-    <p>{{ $t('COMPONENTS.FILE_BUBBLE.INSTAGRAM_STORY_UNAVAILABLE') }}</p>
-  </div>
-</template>
-
-<script>
-export default {};
-</script>
-
-<style scoped>
-.image-placeholder {
-  display: flex;
-  justify-content: center;
-  align-items: center;
-  flex-direction: column;
-  padding: var(--space-slab);
-  height: calc(var(--space-large) * 10);
-  margin-top: var(--space-one);
-  width: 100%;
-  background-color: var(--s-75);
-  color: var(--s-800);
-  border-radius: var(--border-radius-normal);
-}
-</style>

app/javascript/dashboard/featureFlags.js

@@ -16,5 +16,5 @@ export const FEATURE_FLAGS = {
   TEAM_MANAGEMENT: 'team_management',
   VOICE_RECORDER: 'voice_recorder',
   AUDIT_LOGS: 'audit_logs',
-  MESSAGE_REPLY_TO: 'message_reply_to',
+  INSERT_ARTICLE_IN_REPLY: 'insert_article_in_reply',
 };

app/javascript/dashboard/helper/AnalyticsHelper/events.js

@@ -3,6 +3,7 @@ export const CONVERSATION_EVENTS = Object.freeze({
   SENT_MESSAGE: 'Sent a message',
   SENT_PRIVATE_NOTE: 'Sent a private note',
   INSERTED_A_CANNED_RESPONSE: 'Inserted a canned response',
+  TRANSLATE_A_MESSAGE: 'Translated a message',
   INSERTED_A_VARIABLE: 'Inserted a variable',
   USED_MENTIONS: 'Used mentions',
   SEARCH_CONVERSATION: 'Searched conversations',

app/javascript/dashboard/helper/URLHelper.js

@@ -64,3 +64,47 @@ export const isValidURL = value => {
     /^https?:\/\/(?:www\.)?[-a-zA-Z0-9@:%._\+~#=]{1,256}\.[a-zA-Z0-9()]{1,6}\b([-a-zA-Z0-9()@:%_\+.~#?&//=]*)$/gm;
   return URL_REGEX.test(value);
 };
+
+export const getArticleSearchURL = ({
+  host,
+  portalSlug,
+  pageNumber,
+  locale,
+  status,
+  authorId,
+  categorySlug,
+  sort,
+  query,
+}) => {
+  const queryParams = new URLSearchParams({});
+
+  const params = {
+    page: pageNumber,
+    locale,
+    status,
+    author_id: authorId,
+    category_slug: categorySlug,
+    sort,
+    query,
+  };
+
+  Object.entries(params).forEach(([key, value]) => {
+    if (value !== null && value !== undefined) {
+      queryParams.set(key, value);
+    }
+  });
+
+  return `${host}/${portalSlug}/articles?${queryParams.toString()}`;
+};
+
+export const hasValidAvatarUrl = avatarUrl => {
+  try {
+    const { host: avatarUrlHost } = new URL(avatarUrl);
+    const isFromGravatar = ['www.gravatar.com', 'gravatar'].includes(
+      avatarUrlHost
+    );
+    return avatarUrl && !isFromGravatar;
+  } catch (error) {
+    return false;
+  }
+};

app/javascript/dashboard/helper/automationHelper.js

@@ -135,6 +135,7 @@ export const getActionOptions = ({ agents, teams, labels, type }) => {
     assign_team: teams,
     send_email_to_team: teams,
     add_label: generateConditionOptions(labels, 'title'),
+    remove_label: generateConditionOptions(labels, 'title'),
     change_priority: PRIORITY_CONDITION_VALUES,
   };
   return actionsMap[type];

app/javascript/dashboard/helper/specs/URLHelper.spec.js

@@ -3,6 +3,8 @@ import {
   conversationUrl,
   isValidURL,
   conversationListPageURL,
+  getArticleSearchURL,
+  hasValidAvatarUrl,
 } from '../URLHelper';
 
 describe('#URL Helpers', () => {
@@ -75,4 +77,117 @@ describe('#URL Helpers', () => {
       expect(isValidURL('alert.window')).toBe(false);
     });
   });
+
+  describe('getArticleSearchURL', () => {
+    it('should generate a basic URL without optional parameters', () => {
+      const url = getArticleSearchURL({
+        portalSlug: 'news',
+        pageNumber: 1,
+        locale: 'en',
+        host: 'myurl.com',
+      });
+      expect(url).toBe('myurl.com/news/articles?page=1&locale=en');
+    });
+
+    it('should include status parameter if provided', () => {
+      const url = getArticleSearchURL({
+        portalSlug: 'news',
+        pageNumber: 1,
+        locale: 'en',
+        status: 'published',
+        host: 'myurl.com',
+      });
+      expect(url).toBe(
+        'myurl.com/news/articles?page=1&locale=en&status=published'
+      );
+    });
+
+    it('should include author_id parameter if provided', () => {
+      const url = getArticleSearchURL({
+        portalSlug: 'news',
+        pageNumber: 1,
+        locale: 'en',
+        authorId: 123,
+        host: 'myurl.com',
+      });
+      expect(url).toBe(
+        'myurl.com/news/articles?page=1&locale=en&author_id=123'
+      );
+    });
+
+    it('should include category_slug parameter if provided', () => {
+      const url = getArticleSearchURL({
+        portalSlug: 'news',
+        pageNumber: 1,
+        locale: 'en',
+        categorySlug: 'technology',
+        host: 'myurl.com',
+      });
+      expect(url).toBe(
+        'myurl.com/news/articles?page=1&locale=en&category_slug=technology'
+      );
+    });
+
+    it('should include sort parameter if provided', () => {
+      const url = getArticleSearchURL({
+        portalSlug: 'news',
+        pageNumber: 1,
+        locale: 'en',
+        sort: 'views',
+        host: 'myurl.com',
+      });
+      expect(url).toBe('myurl.com/news/articles?page=1&locale=en&sort=views');
+    });
+
+    it('should handle multiple optional parameters', () => {
+      const url = getArticleSearchURL({
+        portalSlug: 'news',
+        pageNumber: 1,
+        locale: 'en',
+        status: 'draft',
+        authorId: 456,
+        categorySlug: 'science',
+        sort: 'views',
+        host: 'myurl.com',
+      });
+      expect(url).toBe(
+        'myurl.com/news/articles?page=1&locale=en&status=draft&author_id=456&category_slug=science&sort=views'
+      );
+    });
+
+    it('should handle missing optional parameters gracefully', () => {
+      const url = getArticleSearchURL({
+        portalSlug: 'news',
+        pageNumber: 1,
+        locale: 'en',
+        host: 'myurl.com',
+      });
+      expect(url).toBe('myurl.com/news/articles?page=1&locale=en');
+    });
+  });
+
+  describe('hasValidAvatarUrl', () => {
+    test('should return true for valid non-Gravatar URL', () => {
+      expect(hasValidAvatarUrl('https://chatwoot.com/avatar.jpg')).toBe(true);
+    });
+
+    test('should return false for a Gravatar URL (www.gravatar.com)', () => {
+      expect(hasValidAvatarUrl('https://www.gravatar.com/avatar.jpg')).toBe(
+        false
+      );
+    });
+
+    test('should return false for a Gravatar URL (gravatar)', () => {
+      expect(hasValidAvatarUrl('https://gravatar/avatar.jpg')).toBe(false);
+    });
+
+    test('should handle invalid URL', () => {
+      expect(hasValidAvatarUrl('invalid-url')).toBe(false); // or expect an error, depending on function design
+    });
+
+    test('should return false for empty or undefined URL', () => {
+      expect(hasValidAvatarUrl('')).toBe(false);
+      expect(hasValidAvatarUrl()).toBe(false);
+    });
+  });
 });

app/javascript/dashboard/i18n/locale/am/emoji.json

@@ -1,6 +1,7 @@
 {
   "EMOJI": {
     "PLACEHOLDER": "Search emojis",
-    "NOT_FOUND": "No emoji match your search"
+    "NOT_FOUND": "No emoji match your search",
+    "REMOVE": "Remove"
   }
 }

app/javascript/dashboard/i18n/locale/am/helpCenter.json

@@ -365,7 +365,7 @@
         "NAME": {
           "LABEL": "Name",
           "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name will be used in the public facing portal to categorize articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Name is required"
         },
         "SLUG": {
@@ -396,7 +396,7 @@
         "NAME": {
           "LABEL": "Name",
           "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name will be used in the public facing portal to categorize articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Name is required"
         },
         "SLUG": {

app/javascript/dashboard/i18n/locale/ar/emoji.json

@@ -1,6 +1,7 @@
 {
   "EMOJI": {
     "PLACEHOLDER": "ابحث في الايموجي",
-    "NOT_FOUND": "لا يوجد إيموجي يطابق بحثك"
+    "NOT_FOUND": "لا يوجد إيموجي يطابق بحثك",
+    "REMOVE": "حذف"
   }
 }

app/javascript/dashboard/i18n/locale/ar/helpCenter.json

@@ -365,7 +365,7 @@
         "NAME": {
           "LABEL": "الاسم",
           "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name will be used in the public facing portal to categorize articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "الاسم مطلوب"
         },
         "SLUG": {
@@ -396,7 +396,7 @@
         "NAME": {
           "LABEL": "الاسم",
           "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name will be used in the public facing portal to categorize articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "الاسم مطلوب"
         },
         "SLUG": {

app/javascript/dashboard/i18n/locale/bg/emoji.json

@@ -1,6 +1,7 @@
 {
   "EMOJI": {
     "PLACEHOLDER": "Search emojis",
-    "NOT_FOUND": "No emoji match your search"
+    "NOT_FOUND": "No emoji match your search",
+    "REMOVE": "Remove"
   }
 }

app/javascript/dashboard/i18n/locale/bg/helpCenter.json

@@ -365,7 +365,7 @@
         "NAME": {
           "LABEL": "Име",
           "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name will be used in the public facing portal to categorize articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Name is required"
         },
         "SLUG": {
@@ -396,7 +396,7 @@
         "NAME": {
           "LABEL": "Име",
           "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name will be used in the public facing portal to categorize articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Name is required"
         },
         "SLUG": {

app/javascript/dashboard/i18n/locale/ca/emoji.json

@@ -1,6 +1,7 @@
 {
   "EMOJI": {
     "PLACEHOLDER": "Search emojis",
-    "NOT_FOUND": "No emoji match your search"
+    "NOT_FOUND": "No emoji match your search",
+    "REMOVE": "Suprimeix"
   }
 }

app/javascript/dashboard/i18n/locale/ca/helpCenter.json

@@ -365,7 +365,7 @@
         "NAME": {
           "LABEL": "Nom",
           "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name will be used in the public facing portal to categorize articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Name is required"
         },
         "SLUG": {
@@ -396,7 +396,7 @@
         "NAME": {
           "LABEL": "Nom",
           "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name will be used in the public facing portal to categorize articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Name is required"
         },
         "SLUG": {

app/javascript/dashboard/i18n/locale/cs/emoji.json

@@ -1,6 +1,7 @@
 {
   "EMOJI": {
     "PLACEHOLDER": "Search emojis",
-    "NOT_FOUND": "No emoji match your search"
+    "NOT_FOUND": "No emoji match your search",
+    "REMOVE": "Odebrat"
   }
 }

app/javascript/dashboard/i18n/locale/cs/helpCenter.json

@@ -365,7 +365,7 @@
         "NAME": {
           "LABEL": "Název",
           "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name will be used in the public facing portal to categorize articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Name is required"
         },
         "SLUG": {
@@ -396,7 +396,7 @@
         "NAME": {
           "LABEL": "Název",
           "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name will be used in the public facing portal to categorize articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Name is required"
         },
         "SLUG": {

app/javascript/dashboard/i18n/locale/da/emoji.json

@@ -1,6 +1,7 @@
 {
   "EMOJI": {
     "PLACEHOLDER": "Søg emojis",
-    "NOT_FOUND": "Ingen emoji matcher din søgning"
+    "NOT_FOUND": "Ingen emoji matcher din søgning",
+    "REMOVE": "Fjern"
   }
 }

app/javascript/dashboard/i18n/locale/da/helpCenter.json

@@ -365,7 +365,7 @@
         "NAME": {
           "LABEL": "Navn",
           "PLACEHOLDER": "Kategori navn",
-          "HELP_TEXT": "Kategorinavnet vil blive brugt i den offentlige vendende portal til at kategorisere artikler.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Navn er påkrævet"
         },
         "SLUG": {
@@ -396,7 +396,7 @@
         "NAME": {
           "LABEL": "Navn",
           "PLACEHOLDER": "Kategori navn",
-          "HELP_TEXT": "Kategorinavnet vil blive brugt i den offentlige vendende portal til at kategorisere artikler.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Navn er påkrævet"
         },
         "SLUG": {

app/javascript/dashboard/i18n/locale/de/emoji.json

@@ -1,6 +1,7 @@
 {
   "EMOJI": {
     "PLACEHOLDER": "Emojis durchsuchen",
-    "NOT_FOUND": "Kein Emoji entspricht deiner Suche"
+    "NOT_FOUND": "Kein Emoji entspricht deiner Suche",
+    "REMOVE": "Entfernen"
   }
 }

app/javascript/dashboard/i18n/locale/de/helpCenter.json

@@ -365,7 +365,7 @@
         "NAME": {
           "LABEL": "Name",
           "PLACEHOLDER": "Kategoriename",
-          "HELP_TEXT": "Der Kategoriename wird im öffentlich zugänglichen Portal verwendet, um Artikel zu kategorisieren.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Name wird benötigt"
         },
         "SLUG": {
@@ -396,7 +396,7 @@
         "NAME": {
           "LABEL": "Name",
           "PLACEHOLDER": "Kategoriename",
-          "HELP_TEXT": "Der Kategoriename wird im öffentlich zugänglichen Portal verwendet, um Artikel zu kategorisieren.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Name wird benötigt"
         },
         "SLUG": {

app/javascript/dashboard/i18n/locale/el/emoji.json

@@ -1,6 +1,7 @@
 {
   "EMOJI": {
     "PLACEHOLDER": "Αναζήτηση emojis",
-    "NOT_FOUND": "Κανένα emoji δεν ταιριάζει με την αναζήτησή σας"
+    "NOT_FOUND": "Κανένα emoji δεν ταιριάζει με την αναζήτησή σας",
+    "REMOVE": "Διαγραφή"
   }
 }

app/javascript/dashboard/i18n/locale/el/helpCenter.json

@@ -365,7 +365,7 @@
         "NAME": {
           "LABEL": "Όνομα",
           "PLACEHOLDER": "Όνομα κατηγορίας",
-          "HELP_TEXT": "Η κατηγορία θα χρησιμοποιηθεί στην πύλη που βλέπει το κοινό για την κατηγοριοποίηση των άρθρων.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Απαιτείται όνομα"
         },
         "SLUG": {
@@ -396,7 +396,7 @@
         "NAME": {
           "LABEL": "Όνομα",
           "PLACEHOLDER": "Όνομα κατηγορίας",
-          "HELP_TEXT": "Η κατηγορία θα χρησιμοποιηθεί στην πύλη που βλέπει το κοινό για την κατηγοριοποίηση των άρθρων.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Απαιτείται όνομα"
         },
         "SLUG": {

app/javascript/dashboard/i18n/locale/en/advancedFilters.json

@@ -1,18 +1,18 @@
 {
   "FILTER": {
-    "TITLE": "Filter Conversations",
-    "SUBTITLE": "Add filters below and hit 'Apply filters' to filter conversations.",
+    "TITLE": "Filter conversations",
+    "SUBTITLE": "Add your filters below and hit 'Apply filters' to cut through the chat clutter.",
     "EDIT_CUSTOM_FILTER": "Edit Folder",
     "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
-    "ADD_NEW_FILTER": "Add Filter",
-    "FILTER_DELETE_ERROR": "You should have atleast one filter to save",
+    "ADD_NEW_FILTER": "Add filter",
+    "FILTER_DELETE_ERROR": "Oops, looks like we can't save nothing! Please add at least one filter to save it.",
     "SUBMIT_BUTTON_LABEL": "Apply filters",
     "UPDATE_BUTTON_LABEL": "Update folder",
     "CANCEL_BUTTON_LABEL": "Cancel",
-    "CLEAR_BUTTON_LABEL": "Clear Filters",
-    "EMPTY_VALUE_ERROR": "Value is required",
+    "CLEAR_BUTTON_LABEL": "Clear filters",
     "FOLDER_LABEL": "Folder Name",
     "FOLDER_QUERY_LABEL": "Folder Query",
+    "EMPTY_VALUE_ERROR": "Value is required.",
     "TOOLTIP_LABEL": "Filter conversations",
     "QUERY_DROPDOWN_LABELS": {
       "AND": "AND",
@@ -36,44 +36,44 @@
     },
     "ATTRIBUTES": {
       "STATUS": "Status",
-      "ASSIGNEE_NAME": "Assignee Name",
-      "INBOX_NAME": "Inbox Name",
-      "TEAM_NAME": "Team Name",
-      "CONVERSATION_IDENTIFIER": "Conversation Identifier",
-      "CAMPAIGN_NAME": "Campaign Name",
+      "ASSIGNEE_NAME": "Assignee name",
+      "INBOX_NAME": "Inbox name",
+      "TEAM_NAME": "Team name",
+      "CONVERSATION_IDENTIFIER": "Conversation identifier",
+      "CAMPAIGN_NAME": "Campaign name",
       "LABELS": "Labels",
-      "BROWSER_LANGUAGE": "Browser Language",
+      "BROWSER_LANGUAGE": "Browser language",
       "PRIORITY": "Priority",
-      "COUNTRY_NAME": "Country Name",
+      "COUNTRY_NAME": "Country name",
       "REFERER_LINK": "Referer link",
       "CUSTOM_ATTRIBUTE_LIST": "List",
       "CUSTOM_ATTRIBUTE_TEXT": "Text",
       "CUSTOM_ATTRIBUTE_NUMBER": "Number",
       "CUSTOM_ATTRIBUTE_LINK": "Link",
       "CUSTOM_ATTRIBUTE_CHECKBOX": "Checkbox",
-      "CREATED_AT": "Created At",
-      "LAST_ACTIVITY": "Last Activity"
+      "CREATED_AT": "Created at",
+      "LAST_ACTIVITY": "Last activity"
     },
     "GROUPS": {
-      "STANDARD_FILTERS": "Standard Filters",
-      "ADDITIONAL_FILTERS": "Additional Filters",
-      "CUSTOM_ATTRIBUTES": "Custom Attributes"
+      "STANDARD_FILTERS": "Standard filters",
+      "ADDITIONAL_FILTERS": "Additional filters",
+      "CUSTOM_ATTRIBUTES": "Custom attributes"
     },
     "CUSTOM_VIEWS": {
       "ADD": {
         "TITLE": "Do you want to save this filter?",
         "LABEL": "Name this filter",
-        "PLACEHOLDER": "Enter a name for this filter",
-        "ERROR_MESSAGE": "Name is required",
+        "PLACEHOLDER": "Name your filter to refer it later.",
+        "ERROR_MESSAGE": "Name is required.",
         "SAVE_BUTTON": "Save filter",
         "CANCEL_BUTTON": "Cancel",
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder created successfully",
-          "ERROR_MESSAGE": "Error while creating folder"
+          "SUCCESS_MESSAGE": "Folder created successfully.",
+          "ERROR_MESSAGE": "Error while creating folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment created successfully",
-          "ERROR_MESSAGE": "Error while creating segment"
+          "SUCCESS_MESSAGE": "Segment created successfully.",
+          "ERROR_MESSAGE": "Error while creating segment."
         }
       },
       "EDIT": {
@@ -83,19 +83,19 @@
         "DELETE_BUTTON": "Delete filter",
         "MODAL": {
           "CONFIRM": {
-            "TITLE": "Confirm Deletion",
+            "TITLE": "Confirm deletion",
             "MESSAGE": "Are you sure to delete the filter ",
-            "YES": "Yes, Delete",
-            "NO": "No, Keep it"
+            "YES": "Yes, delete",
+            "NO": "No, keep it"
           }
         },
         "API_FOLDERS": {
-          "SUCCESS_MESSAGE": "Folder deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting folder"
+          "SUCCESS_MESSAGE": "Folder deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting folder."
         },
         "API_SEGMENTS": {
-          "SUCCESS_MESSAGE": "Segment deleted successfully",
-          "ERROR_MESSAGE": "Error while deleting segment"
+          "SUCCESS_MESSAGE": "Segment deleted successfully.",
+          "ERROR_MESSAGE": "Error while deleting segment."
         }
       }
     }

app/javascript/dashboard/i18n/locale/en/agentBots.json

@@ -1,73 +1,73 @@
 {
   "AGENT_BOTS": {
     "HEADER": "Bots",
-    "LOADING_EDITOR": "Loading Editor...",
-    "HEADER_BTN_TXT": "Add Bot Configuration",
-    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent bots allows you to automate the conversations</p>",
+    "LOADING_EDITOR": "Loading editor...",
+    "HEADER_BTN_TXT": "Add bot configuration",
+    "SIDEBAR_TXT": "<p><b>Agent Bots</b> <p>Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.</p> <p> You can manage your bots from this page or create new ones using the 'Add bot configuraton' button.</p> <p> Open the <a href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677497472-how-to-use-agent-bots\" target=\"blank\">Agent bots handbook</a> in another tab for a helping hand.</p>",
     "CSML_BOT_EDITOR": {
       "NAME": {
-        "LABEL": "Bot Name",
-        "PLACEHOLDER": "Give your bot a name",
-        "ERROR": "Bot name is required"
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
       },
       "DESCRIPTION": {
-        "LABEL": "Bot Description",
+        "LABEL": "Bot description",
         "PLACEHOLDER": "What does this bot do?"
       },
       "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above",
-        "API_ERROR": "Your CSML configuration is invalid, please fix it and try again."
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
       },
       "SUBMIT": "Validate and save"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
-      "DESC": "You can set an agent bot from the list to this inbox. The bot can initially handle the conversation and transfer it to an agent when needed.",
+      "DESC": "Assign an Agent Bot to your inbox. They can handle initial conversations and transfer them to a live agent when necessary.",
       "SUBMIT": "Update",
-      "DISCONNECT": "Disconnect Bot",
-      "SUCCESS_MESSAGE": "Successfully updated the agent bot",
-      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot",
-      "ERROR_MESSAGE": "Could not update the agent bot, please try again later",
-      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot, please try again later",
-      "SELECT_PLACEHOLDER": "Select Bot"
+      "DISCONNECT": "Disconnect bot",
+      "SUCCESS_MESSAGE": "Successfully updated the agent bot.",
+      "DISCONNECTED_SUCCESS_MESSAGE": "Successfully disconnected the agent bot.",
+      "ERROR_MESSAGE": "Could not update the agent bot. Please try again.",
+      "DISCONNECTED_ERROR_MESSAGE": "Could not disconnect the agent bot. Please try again.",
+      "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
       "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "API": {
-        "SUCCESS_MESSAGE": "Bot added successfully",
-        "ERROR_MESSAGE": "Could not add bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot added successfully.",
+        "ERROR_MESSAGE": "Could not add bot. Please try again later."
       }
     },
     "LIST": {
-      "404": "No Bots found, you can create a bot by clicking the 'Configure new bot' Button ↗",
-      "LOADING": "Fetching Bots...",
-      "TYPE": "Bot Type"
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "LOADING": "Fetching bots...",
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Delete",
-      "TITLE": "Delete Bot",
+      "TITLE": "Delete bot",
       "SUBMIT": "Delete",
       "CANCEL_BUTTON_TEXT": "Cancel",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
-        "SUCCESS_MESSAGE": "Bot deleted successfully",
-        "ERROR_MESSAGE": "Could not able to delete bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot deleted successfully.",
+        "ERROR_MESSAGE": "Could not delete bot. Please try again."
       }
     },
     "EDIT": {
       "BUTTON_TEXT": "Edit",
-      "LOADING": "Fetching Bots...",
-      "TITLE": "Edit Bot",
+      "LOADING": "Fetching bots...",
+      "TITLE": "Edit bot",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "API": {
-        "SUCCESS_MESSAGE": "Bot updated successfully",
-        "ERROR_MESSAGE": "Could not update bot, Please try again later"
+        "SUCCESS_MESSAGE": "Bot updated successfully.",
+        "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
     "TYPES": {
-      "WEBHOOK": "Webhook Bot",
-      "CSML": "CSML Bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/en/bulkActions.json

@@ -1,40 +1,40 @@
 {
   "BULK_ACTION": {
     "CONVERSATIONS_SELECTED": "%{conversationCount} conversations selected",
-    "AGENT_SELECT_LABEL": "Select Agent",
+    "AGENT_SELECT_LABEL": "Select agent",
     "ASSIGN_CONFIRMATION_LABEL": "Are you sure to assign %{conversationCount} %{conversationLabel} to",
     "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign %{conversationCount} %{conversationLabel}?",
     "GO_BACK_LABEL": "Go back",
     "ASSIGN_LABEL": "Assign",
     "YES": "Yes",
-    "ASSIGN_AGENT_TOOLTIP": "Assign Agent",
+    "ASSIGN_AGENT_TOOLTIP": "Assign agent",
     "ASSIGN_TEAM_TOOLTIP": "Assign team",
-    "ASSIGN_SUCCESFUL": "Conversations assigned successfully",
-    "ASSIGN_FAILED": "Failed to assign conversations, please try again",
-    "RESOLVE_SUCCESFUL": "Conversations resolved successfully",
-    "RESOLVE_FAILED": "Failed to resolve conversations, please try again",
+    "ASSIGN_SUCCESFUL": "Conversations assigned successfully.",
+    "ASSIGN_FAILED": "Failed to assign conversations. Please try again.",
+    "RESOLVE_SUCCESFUL": "Conversations resolved successfully.",
+    "RESOLVE_FAILED": "Failed to resolve conversations. Please try again.",
     "ALL_CONVERSATIONS_SELECTED_ALERT": "Conversations visible on this page are only selected.",
-    "AGENT_LIST_LOADING": "Loading Agents",
+    "AGENT_LIST_LOADING": "Loading agents",
     "UPDATE": {
       "CHANGE_STATUS": "Change status",
-      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply",
+      "SNOOZE_UNTIL_NEXT_REPLY": "Snooze until next reply.",
       "UPDATE_SUCCESFUL": "Conversation status updated successfully.",
-      "UPDATE_FAILED": "Failed to update conversations, please try again"
+      "UPDATE_FAILED": "Failed to update conversations. Please try again."
     },
     "LABELS": {
-      "ASSIGN_LABELS": "Assign Labels",
+      "ASSIGN_LABELS": "Assign labels",
       "NO_LABELS_FOUND": "No labels found for",
       "ASSIGN_SELECTED_LABELS": "Assign selected labels",
-      "ASSIGN_SUCCESFUL": "Labels assigned successfully",
-      "ASSIGN_FAILED": "Failed to assign labels, please try again"
+      "ASSIGN_SUCCESFUL": "Labels assigned successfully.",
+      "ASSIGN_FAILED": "Failed to assign labels. Please try again."
     },
     "TEAMS": {
-      "TEAM_SELECT_LABEL": "Select Team",
+      "TEAM_SELECT_LABEL": "Select team",
       "NONE": "None",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
-      "ASSIGN_SELECTED_TEAMS": "Assign selected team",
-      "ASSIGN_SUCCESFUL": "Teams assiged successfully",
-      "ASSIGN_FAILED": "Failed to assign team, please try again"
+      "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_SUCCESFUL": "Teams assiged successfully.",
+      "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }
   }
 }

app/javascript/dashboard/i18n/locale/en/cannedMgmt.json

@@ -1,71 +1,71 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Canned Responses",
-    "HEADER_BTN_TXT": "Add Canned Response",
-    "LOADING": "Fetching Canned Responses",
-    "SEARCH_404": "There are no items matching this query",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "There are no items matching this query.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "There are no canned responses available in this account.",
       "TITLE": "Manage canned responses",
-      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to tickets.",
-      "TABLE_HEADER": ["Short Code", "Content", "Actions"]
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
+      "TABLE_HEADER": ["Short code", "Content", "Actions"]
     },
     "ADD": {
-      "TITLE": "Add Canned Response",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Please enter a short code",
-          "ERROR": "Short Code is required"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Content",
-          "PLACEHOLDER": "Please enter a content",
-          "ERROR": "Content is required"
+          "LABEL": "Message",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Submit"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Canned Response added successfully",
-        "ERROR_MESSAGE": "Could not create canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
       }
     },
     "EDIT": {
-      "TITLE": "Edit Canned Response",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Short Code",
-          "PLACEHOLDER": "Please enter a shortcode",
-          "ERROR": "Short Code is required"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Content",
-          "PLACEHOLDER": "Please enter a content",
-          "ERROR": "Content is required"
+          "LABEL": "Message",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Submit"
       },
       "BUTTON_TEXT": "Edit",
       "API": {
-        "SUCCESS_MESSAGE": "Canned Response updated successfully",
-        "ERROR_MESSAGE": "Could not update canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Delete",
       "API": {
-        "SUCCESS_MESSAGE": "Canned response deleted successfully",
-        "ERROR_MESSAGE": "Could not delete canned response. Please try again later."
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
+        "ERROR_MESSAGE": "Could not connect to Woot server. Please try again."
       },
       "CONFIRM": {
-        "TITLE": "Confirm Deletion",
+        "TITLE": "Confirm deletion",
         "MESSAGE": "Are you sure to delete ",
-        "YES": "Yes, Delete ",
-        "NO": "No, Keep "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/en/conversation.json

@@ -139,6 +139,7 @@
       "PRIVATE_NOTE": "Private Note",
       "SEND": "Send",
       "CREATE": "Add Note",
+      "INSERT_READ_MORE": "Read more",
       "DISMISS_REPLY": "Dismiss reply",
       "REPLYING_TO": "Replying to:",
       "TIP_FORMAT_ICON": "Show rich text editor",

app/javascript/dashboard/i18n/locale/en/emoji.json

@@ -1,6 +1,7 @@
 {
   "EMOJI": {
     "PLACEHOLDER": "Search emojis",
-    "NOT_FOUND": "No emoji match your search"
+    "NOT_FOUND": "No emoji match your search",
+    "REMOVE": "Remove"
   }
 }

app/javascript/dashboard/i18n/locale/en/helpCenter.json

@@ -76,6 +76,9 @@
     },
     "ARTICLE_SEARCH_RESULT": {
       "UNCATEGORIZED": "Uncategorized",
+      "SEARCH_RESULTS": "Search results for %{query}",
+      "EMPTY_TEXT": "Search for articles to insert into replies.",
+      "SEARCH_LOADER": "Searching...",
       "INSERT_ARTICLE": "Insert",
       "NO_RESULT": "No articles found",
       "COPY_LINK": "Copy article link to clipboard",
@@ -220,7 +223,10 @@
         "LOGO": {
           "LABEL": "Logo",
           "UPLOAD_BUTTON": "Upload logo",
-          "HELP_TEXT": "This logo will be displayed on the portal header."
+          "HELP_TEXT": "This logo will be displayed on the portal header.",
+          "IMAGE_UPLOAD_SUCCESS": "Logo uploaded successfully",
+          "IMAGE_UPLOAD_ERROR": "Logo deleted successfully",
+          "IMAGE_DELETE_ERROR": "Error while deleting logo"
         },
         "NAME": {
           "LABEL": "Name",
@@ -365,7 +371,7 @@
         "NAME": {
           "LABEL": "Name",
           "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name will be used in the public facing portal to categorize articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Name is required"
         },
         "SLUG": {
@@ -396,7 +402,7 @@
         "NAME": {
           "LABEL": "Name",
           "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name will be used in the public facing portal to categorize articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Name is required"
         },
         "SLUG": {
@@ -426,6 +432,21 @@
         }
       }
     },
+    "ARTICLE_SEARCH": {
+      "TITLE": "Search articles",
+      "PLACEHOLDER": "Search articles",
+      "NO_RESULT": "No articles found",
+      "SEARCHING": "Searching...",
+      "SEARCH_BUTTON": "Search",
+      "INSERT_ARTICLE": "Insert link",
+      "IFRAME_ERROR": "URL is empty or invalid. Unable to display content.",
+      "OPEN_ARTICLE_SEARCH": "Insert article from Help Center",
+      "SUCCESS_ARTICLE_INSERTED": "Article inserted successfully",
+      "PREVIEW_LINK": "Preview article",
+      "CANCEL": "Close",
+      "BACK": "Back",
+      "BACK_RESULTS": "Back to results"
+    },
     "UPGRADE_PAGE": {
       "TITLE": "Help Center",
       "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",

app/javascript/dashboard/i18n/locale/es/conversation.json

@@ -139,8 +139,8 @@
       "PRIVATE_NOTE": "Nota privada",
       "SEND": "Enviar",
       "CREATE": "Añadir nota",
-      "DISMISS_REPLY": "Dismiss reply",
-      "REPLYING_TO": "Replying to:",
+      "DISMISS_REPLY": "Descartar respuesta",
+      "REPLYING_TO": "Respondiendo a:",
       "TIP_FORMAT_ICON": "Mostrar editor de textos",
       "TIP_EMOJI_ICON": "Mostrar selector de emoji",
       "TIP_ATTACH_ICON": "Adjuntar archivos",
@@ -195,7 +195,7 @@
     },
     "CONTEXT_MENU": {
       "COPY": "Copiar",
-      "REPLY_TO": "Reply to this message",
+      "REPLY_TO": "Responder a este mensaje",
       "DELETE": "Eliminar",
       "CREATE_A_CANNED_RESPONSE": "Añadir a respuestas predefinidas",
       "TRANSLATE": "Traducir",

app/javascript/dashboard/i18n/locale/es/emoji.json

@@ -1,6 +1,7 @@
 {
   "EMOJI": {
     "PLACEHOLDER": "Buscar emojis",
-    "NOT_FOUND": "Ningún emoji coincide con tu búsqueda"
+    "NOT_FOUND": "Ningún emoji coincide con tu búsqueda",
+    "REMOVE": "Eliminar"
   }
 }

app/javascript/dashboard/i18n/locale/es/helpCenter.json

@@ -365,7 +365,7 @@
         "NAME": {
           "LABEL": "Nombre",
           "PLACEHOLDER": "Nombre de categoría",
-          "HELP_TEXT": "El nombre de la categoría se utilizará en el portal público orientado a categorizar los artículos.",
+          "HELP_TEXT": "El nombre de la categoría y el icono se utilizarán en el portal público para categorizar los artículos.",
           "ERROR": "El nombre es requerido"
         },
         "SLUG": {
@@ -396,7 +396,7 @@
         "NAME": {
           "LABEL": "Nombre",
           "PLACEHOLDER": "Nombre de categoría",
-          "HELP_TEXT": "El nombre de la categoría se utilizará en el portal público orientado a categorizar los artículos.",
+          "HELP_TEXT": "El nombre de la categoría y el icono se utilizarán en el portal público para categorizar los artículos.",
           "ERROR": "El nombre es requerido"
         },
         "SLUG": {
@@ -428,28 +428,28 @@
     },
     "UPGRADE_PAGE": {
       "TITLE": "Centro de ayuda",
-      "DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Upgrade your subscription to enable this feature.",
-      "SELF_HOSTED_DESCRIPTION": "Create user-friendly self-service portals. Help your users to access the articles and get support 24/7. Please contact your administrator to enable this feature.",
+      "DESCRIPTION": "Crear portales de autoservicio amigables. Ayuda a tus usuarios a acceder a los artículos y obtener soporte 24/7. Actualiza tu suscripción para activar esta característica.",
+      "SELF_HOSTED_DESCRIPTION": "Crear portales de autoservicio amigables. Ayuda a tus usuarios a acceder a los artículos y obtener soporte 24/7. Póngase en contacto con su administrador para habilitar esta característica.",
       "BUTTON": {
         "LEARN_MORE": "Más información",
-        "UPGRADE": "Upgrade"
+        "UPGRADE": "Mejorar"
       },
       "FEATURES": {
         "PORTALS": {
-          "TITLE": "Multiple portals",
-          "DESCRIPTION": "Create multiple help center portals for different products using the same account."
+          "TITLE": "Múltiples portales",
+          "DESCRIPTION": "Crear múltiples portales de centro de ayuda para diferentes productos usando la misma cuenta."
         },
         "LOCALES": {
-          "TITLE": "Full support for locales",
-          "DESCRIPTION": "Localize the portal in your language. We support all locales and allow translations for every article."
+          "TITLE": "Soporte completo para locales",
+          "DESCRIPTION": "Localiza el portal en tu idioma. Apoyamos todas las localizaciones y permitimos traducciones para cada artículo."
         },
         "SEO": {
-          "TITLE": "SEO-friendly design",
-          "DESCRIPTION": "Customize your meta tags to improve your visibility on search engines with our SEO-friendly pages."
+          "TITLE": "Diseño amigable con SEO",
+          "DESCRIPTION": "Personalice sus meta-etiquetas para mejorar su visibilidad en los motores de búsqueda con nuestras páginas amigables con SEO."
         },
         "API": {
-          "TITLE": "Full API support",
-          "DESCRIPTION": "Use the portal as a headless CMS with third party front-end frameworks using our APIs."
+          "TITLE": "Soporte completo de API",
+          "DESCRIPTION": "Utilice el portal como un CMS sin cabeceras con frameworks front-end de terceros usando nuestras APIs."
         }
       }
     }

app/javascript/dashboard/i18n/locale/fa/chatlist.json

@@ -39,7 +39,7 @@
     "SORT_TOOLTIP_LABEL": "مرتب‌سازی گفتگوها",
     "CHAT_SORT": {
       "STATUS": "وضعیت",
-      "ORDER_BY": "سفارش توسط"
+      "ORDER_BY": "مرتب بر اساس"
     },
     "CHAT_TIME_STAMP": {
       "CREATED": {
@@ -62,7 +62,7 @@
         "TEXT": "اولویت"
       },
       "sort_on_waiting_since": {
-        "TEXT": "پاسخ در انتظار"
+        "TEXT": "در انتظار پاسخ"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/fa/contact.json

@@ -9,7 +9,7 @@
     "LOCATION": "مکان",
     "BROWSER_LANGUAGE": "مرور زبان",
     "CONVERSATION_TITLE": "جزئیات مکالمه",
-    "VIEW_PROFILE": "نمایش مشخصات",
+    "VIEW_PROFILE": "نمایش پروفایل",
     "BROWSER": "مرورگر",
     "OS": "سیستم عامل",
     "INITIATED_FROM": "شروع شده از",
@@ -62,13 +62,13 @@
     "DESC": "اطلاعات اولیه درباره مخاطب را اضافه کنید."
   },
   "IMPORT_CONTACTS": {
-    "BUTTON_LABEL": "وارد كردن",
-    "TITLE": "وارد کردن مخاطبین",
+    "BUTTON_LABEL": "تزریق کردن",
+    "TITLE": "تزریق مخاطبین",
     "DESC": "مخاطبین را از طریق یک فایل CSV وارد کنید.",
     "DOWNLOAD_LABEL": "نمونه csv را بارگیری کنید.",
     "FORM": {
       "LABEL": "پرونده CSV",
-      "SUBMIT": "وارد كردن",
+      "SUBMIT": "تزریق کردن",
       "CANCEL": "انصراف"
     },
     "SUCCESS_MESSAGE": "You will be notified via email when the import is complete.",

app/javascript/dashboard/i18n/locale/fa/conversation.json

@@ -1,7 +1,7 @@
 {
   "CONVERSATION": {
     "SELECT_A_CONVERSATION": "لطفا یک گفتگو را از پنجره گفتگوها انتخاب کنید",
-    "CSAT_REPLY_MESSAGE": "لطفاً به مکالمه امتیاز دهید",
+    "CSAT_REPLY_MESSAGE": "لطفاً به گفتگو امتیاز دهید",
     "404": "با عرض پوزش، ما نمی‌توانیم گفتگو را پیدا کنیم. لطفا دوباره تلاش کنید",
     "SWITCH_VIEW_LAYOUT": "تغییر طرح‌بندی",
     "DASHBOARD_APP_TAB_MESSAGES": "پیام‌ها",
@@ -37,7 +37,7 @@
     "REPLYING_TO": "شما در حال پاسخ دادن به:",
     "REMOVE_SELECTION": "حذف انتخاب‌شده‌ها",
     "DOWNLOAD": "دانلود",
-    "UNKNOWN_FILE_TYPE": "پرونده ناشناخته",
+    "UNKNOWN_FILE_TYPE": "فایل ناشناخته",
     "SAVE_CONTACT": "ذخیره",
     "UPLOADING_ATTACHMENTS": "در حال بارگذاری پیوست‌ها...",
     "REPLIED_TO_STORY": "Replied to your story",
@@ -46,7 +46,7 @@
     "NO_RESPONSE": "بدون پاسخ",
     "RATING_TITLE": "رتبه",
     "FEEDBACK_TITLE": "بازخورد",
-    "REPLY_MESSAGE_NOT_FOUND": "Message not available",
+    "REPLY_MESSAGE_NOT_FOUND": "پیام در دسترس نیست",
     "CARD": {
       "SHOW_LABELS": "مشاهده کردن برچسب‌ها",
       "HIDE_LABELS": "پنهان کردن برچسب‌ها"
@@ -58,7 +58,7 @@
       "OPEN": "بیشتر",
       "CLOSE": "بستن",
       "DETAILS": "جزئیات",
-      "SNOOZED_UNTIL": "Snoozed until",
+      "SNOOZED_UNTIL": "به تعویق افتاده تا",
       "SNOOZED_UNTIL_TOMORROW": "تا فردا به تعویق افتاد",
       "SNOOZED_UNTIL_NEXT_WEEK": "تا هفته آینده به تعویق افتاد",
       "SNOOZED_UNTIL_NEXT_REPLY": "تا پاسخ بعدی به تعویق افتاد"
@@ -76,23 +76,23 @@
     "CUSTOM_SNOOZE": {
       "TITLE": "به تعویق انداختن تا",
       "APPLY": "به تعویق انداختن",
-      "CANCEL": "انصراف"
+      "CANCEL": "لغو"
     },
     "PRIORITY": {
       "TITLE": "اولویت",
       "OPTIONS": {
         "NONE": "هیچکدام",
         "URGENT": "Urgent",
-        "HIGH": "High",
-        "MEDIUM": "Medium",
-        "LOW": "Low"
+        "HIGH": "بالا",
+        "MEDIUM": "متوسط",
+        "LOW": "پایین"
       },
       "CHANGE_PRIORITY": {
         "SELECT_PLACEHOLDER": "هیچکدام",
-        "INPUT_PLACEHOLDER": "Select priority",
+        "INPUT_PLACEHOLDER": "انتخاب اولویت",
         "NO_RESULTS": "نتیجه‌ای یافت نشد",
-        "SUCCESSFUL": "Changed priority of conversation id %{conversationId} to %{priority}",
-        "FAILED": "Couldn't change priority. Please try again."
+        "SUCCESSFUL": "تغییر اولویت گفتگوی با شناسه %{conversationId} به %{priority}",
+        "FAILED": "تغییر اولویت گفتگو با موفقیت انجام نشد. لطفا دوباره تلاش نمایید."
       }
     },
     "CARD_CONTEXT_MENU": {
@@ -139,8 +139,8 @@
       "PRIVATE_NOTE": "یادداشت خصوصی",
       "SEND": "ارسال",
       "CREATE": "افزودن یادداشت",
-      "DISMISS_REPLY": "Dismiss reply",
-      "REPLYING_TO": "Replying to:",
+      "DISMISS_REPLY": "رد پاسخ",
+      "REPLYING_TO": "در حال پاسخ دهی به:",
       "TIP_FORMAT_ICON": "نمایش ویرایشگر متنی پیشرفته",
       "TIP_EMOJI_ICON": "انتخاب ایموجی",
       "TIP_ATTACH_ICON": "ضمیمه فایل",
@@ -152,10 +152,10 @@
       "STOP_AUDIO_RECORDING": "در حال توقف ضبط صدا",
       "": "",
       "EMAIL_HEAD": {
-        "TO": "TO",
-        "ADD_BCC": "افزودن bcc",
+        "TO": "به",
+        "ADD_BCC": "افزودن رونوشت",
         "CC": {
-          "LABEL": "CC",
+          "LABEL": "رونوشت",
           "PLACEHOLDER": "ایمیل‌ها با کاما از هم جدا می‌شوند",
           "ERROR": "لطفا آدرس‌ ایمیل معتبر وارد کنید"
         },
@@ -195,7 +195,7 @@
     },
     "CONTEXT_MENU": {
       "COPY": "کپی",
-      "REPLY_TO": "Reply to this message",
+      "REPLY_TO": "پاسخ به این پیام",
       "DELETE": "حذف",
       "CREATE_A_CANNED_RESPONSE": "اضافه کردن به پاسخ‌های آماده",
       "TRANSLATE": "ترجمه",
@@ -296,7 +296,7 @@
     "SUBJECT": "موضوع"
   },
   "CONVERSATION_PARTICIPANTS": {
-    "SIDEBAR_MENU_TITLE": "شرکت کننده",
+    "SIDEBAR_MENU_TITLE": "شرکت کنندگان",
     "SIDEBAR_TITLE": "شرکت کنندگان در گفتگو",
     "NO_RECORDS_FOUND": "نتیجه‌ای یافت نشد",
     "ADD_PARTICIPANTS": "شرکت کنندگان را انتخاب کنید",

app/javascript/dashboard/i18n/locale/fa/emoji.json

@@ -1,6 +1,7 @@
 {
   "EMOJI": {
     "PLACEHOLDER": "جستجوی ایموجی",
-    "NOT_FOUND": "هیچ ایموجی با جستجوی شما مطابقت ندارد"
+    "NOT_FOUND": "هیچ ایموجی با جستجوی شما مطابقت ندارد",
+    "REMOVE": "حذف"
   }
 }

app/javascript/dashboard/i18n/locale/fa/generalSettings.json

@@ -3,7 +3,7 @@
     "TITLE": "تنظیمات حساب",
     "SUBMIT": "به‌روزرسانی تنظیمات",
     "BACK": "بازگشت",
-    "DISMISS": "Dismiss",
+    "DISMISS": "نادیده بگیر",
     "UPDATE": {
       "ERROR": "تنظیمات به‌روزرسانی نشد، دوباره امتحان کنید!",
       "SUCCESS": "تنظیمات با موفقیت اعمال شد"
@@ -92,7 +92,7 @@
   },
   "NETWORK": {
     "NOTIFICATION": {
-      "TEXT": "قطع کردن Chatwoot"
+      "TEXT": "ارتباط با سیستم چت قطع شده است"
     },
     "BUTTON": {
       "REFRESH": "تازه کردن"
@@ -112,7 +112,7 @@
       "REMOVE_LABEL": "برچسب را از مکالمه حذف کنید",
       "SETTINGS": "تنظیمات",
       "AI_ASSIST": "AI Assist",
-      "APPEARANCE": "Appearance"
+      "APPEARANCE": "ظاهری"
     },
     "COMMANDS": {
       "GO_TO_CONVERSATION_DASHBOARD": "به داشبورد مکالمه بروید",
@@ -135,7 +135,7 @@
       "ADD_LABELS_TO_CONVERSATION": "برچسب را به مکالمه اضافه کنید",
       "ASSIGN_AN_AGENT": "یک ایجنت تعیین کنید",
       "AI_ASSIST": "AI Assist",
-      "ASSIGN_PRIORITY": "Assign priority",
+      "ASSIGN_PRIORITY": "انتساب اولویت",
       "ASSIGN_A_TEAM": "یک تیم را تعیین کنید",
       "MUTE_CONVERSATION": "صدای گفتگو را قطع کن",
       "UNMUTE_CONVERSATION": "مکالمه را باصدا کنید",
@@ -147,8 +147,8 @@
       "UNTIL_NEXT_REPLY": "تا پاسخ بعدی",
       "UNTIL_NEXT_WEEK": "تا هفته بعد",
       "UNTIL_TOMORROW": "تا فردا",
-      "UNTIL_NEXT_MONTH": "Until next month",
-      "AN_HOUR_FROM_NOW": "Until an hour from now",
+      "UNTIL_NEXT_MONTH": "تا ماه آینده",
+      "AN_HOUR_FROM_NOW": "از حالا تا یک ساعت دیگر",
       "CUSTOM": "سفارشی...",
       "CHANGE_APPEARANCE": "تغییر ظاهر",
       "LIGHT_MODE": "روشن",

app/javascript/dashboard/i18n/locale/fa/helpCenter.json

@@ -365,7 +365,7 @@
         "NAME": {
           "LABEL": "نام",
           "PLACEHOLDER": "نام دسته‌بندی",
-          "HELP_TEXT": "از نام دسته در پرتال عمومی برای دسته بندی مقالات استفاده می شود.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "نام الزامی است"
         },
         "SLUG": {
@@ -396,7 +396,7 @@
         "NAME": {
           "LABEL": "نام",
           "PLACEHOLDER": "نام دسته‌بندی",
-          "HELP_TEXT": "از نام دسته در پرتال عمومی برای دسته بندی مقالات استفاده می شود.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "نام الزامی است"
         },
         "SLUG": {

app/javascript/dashboard/i18n/locale/fa/inboxMgmt.json

@@ -162,7 +162,7 @@
         "PROVIDERS": {
           "LABEL": "ارائه دهنده API",
           "TWILIO": "Twilio",
-          "BANDWIDTH": "Bandwidth"
+          "BANDWIDTH": "پهنای باند"
         },
         "API": {
           "ERROR_MESSAGE": "ما نتوانستیم کانال پیامک را ذخیره کنیم"
@@ -405,21 +405,21 @@
         "DISABLED": "غیرفعال"
       },
       "SENDER_NAME_SECTION": {
-        "TITLE": "Sender name",
+        "TITLE": "نام ارسال کننده",
         "SUB_TEXT": "Select the name shown to the your customer when they receive emails from your agents.",
         "FOR_EG": "For eg:",
         "FRIENDLY": {
-          "TITLE": "Friendly",
+          "TITLE": "دوستانه",
           "FROM": "از",
           "SUBTITLE": "Add the name of the agent who sent the reply in the sender name to make it friendly."
         },
         "PROFESSIONAL": {
-          "TITLE": "Professional",
+          "TITLE": "حرفه ای",
           "SUBTITLE": "Use only the configured business name as the sender name in the email header."
         },
         "BUSINESS_NAME": {
           "BUTTON_TEXT": "+ Configure your business name",
-          "PLACEHOLDER": "Enter your business name",
+          "PLACEHOLDER": "نام کسب و کار خود را وارد کنید",
           "SAVE_BUTTON_TEXT": "ذخیره"
         }
       },
@@ -486,7 +486,7 @@
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "فعال یا غیرفعال کردن فرم دریافت ایمیل از کاربر",
       "AUTO_ASSIGNMENT": "فعال کردن واگذاری خودکار گفتگو به ایجنت ها",
       "ENABLE_CSAT": "فعال کردن رضایت مشتری",
-      "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "SENDER_NAME_SECTION": "فعال سازی نام اپراتور در ایمیل",
       "ENABLE_CSAT_SUB_TEXT": "پس از پایان گفتگو ، نظرسنجی CSAT (رضایت مشتری) را فعال/غیرفعال کنید",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "ادامه مکالمه را از طریق ایمیل فعال کنید",
@@ -498,7 +498,7 @@
       "AUTO_ASSIGNMENT_SUB_TEXT": "فعال کردن یا غیرفعال کردن واگذاری خودکار گفتگوها به ایجنت های عضو این صندوق ورودی.",
       "HMAC_VERIFICATION": "اعتبار سنجی کاربر",
       "HMAC_DESCRIPTION": "به منظور اعتبارسنجی هویت کاربر، می‌توانید یک «شناسه_هش» برای هر کاربر ارسال کنید. می‌توانید با استفاده از «شناسه» با کلید نشان داده شده در اینجا یک هش HMAC sha256 ایجاد کنید.",
-      "HMAC_LINK_TO_DOCS": "You can read more here.",
+      "HMAC_LINK_TO_DOCS": "از اینجا می توانید بیشتر بخوانید.",
       "HMAC_MANDATORY_VERIFICATION": "مجبور کردن تأیید اعتبار هویت کاربر",
       "HMAC_MANDATORY_DESCRIPTION": "اگر فعال باشد، درخواست‌هایی که «identifier_hash» را ندارند رد می‌شوند.",
       "INBOX_IDENTIFIER": "شناسه صندوق ورودی",
@@ -674,7 +674,7 @@
           "PLACE_HOLDER": "دسترسی به ما ساده است. هر سوالی پیش آمد همینجا از ما بپرسید."
         },
         "REPLY_TIME": {
-          "LABEL": "زمان پاسخ",
+          "LABEL": "زمان پاسخ دهی",
           "IN_A_FEW_MINUTES": "در چند دقیقه",
           "IN_A_FEW_HOURS": "در چند ساعت",
           "IN_A_DAY": "در یک روز"
@@ -712,12 +712,12 @@
         "CHAT": "گفتگو"
       },
       "REPLY_TIME": {
-        "IN_A_FEW_MINUTES": "معمولاً در عرض چند دقیقه پاسخ می دهند",
+        "IN_A_FEW_MINUTES": "معمولاً در عرض چند دقیقه پاسخ دهی انجام می شود",
         "IN_A_FEW_HOURS": "معمولاً در عرض چند ساعت پاسخ می دهند",
-        "IN_A_DAY": "به طور معمول در یک روز پاسخ می دهند"
+        "IN_A_DAY": "به طور معمول در یک روز پاسخ دهی انجام می شود"
       },
       "FOOTER": {
-        "START_CONVERSATION_BUTTON_TEXT": "شروع گفتگو",
+        "START_CONVERSATION_BUTTON_TEXT": "گفتگو را شروع کنید",
         "CHAT_INPUT_PLACEHOLDER": "پیام خود را وارد کنید"
       },
       "BODY": {

app/javascript/dashboard/i18n/locale/fa/integrations.json

@@ -131,7 +131,7 @@
         "KEY_PLACEHOLDER": "Enter your OpenAI API key",
         "BUTTONS": {
           "NEED_HELP": "به کمک احتياج داری؟",
-          "DISMISS": "Dismiss",
+          "DISMISS": "نادیده بگیر",
           "FINISH": "Finish Setup"
         },
         "DISMISS_MESSAGE": "You can setup OpenAI integration later Whenever you want.",

app/javascript/dashboard/i18n/locale/fa/labelsMgmt.json

@@ -46,7 +46,7 @@
         "DISMISS": "Dismiss suggestion"
       },
       "POWERED_BY": "Chatwoot AI",
-      "DISMISS": "Dismiss",
+      "DISMISS": "نادیده بگیر",
       "ADD_SELECTED_LABELS": "Add selected labels",
       "ADD_SELECTED_LABEL": "Add selected label",
       "ADD_ALL_LABELS": "Add all labels"

app/javascript/dashboard/i18n/locale/fi/campaign.json

@@ -34,7 +34,7 @@
           "ERROR": "Inbox is required"
         },
         "MESSAGE": {
-          "LABEL": "Message",
+          "LABEL": "Viesti",
           "PLACEHOLDER": "Please enter the message of campaign",
           "ERROR": "Message is required"
         },
@@ -88,7 +88,7 @@
       "404": "There are no campaigns created for this inbox.",
       "TABLE_HEADER": {
         "TITLE": "Title",
-        "MESSAGE": "Message",
+        "MESSAGE": "Viesti",
         "INBOX": "Inbox",
         "STATUS": "Tila",
         "SENDER": "Sender",

app/javascript/dashboard/i18n/locale/fi/cannedMgmt.json

@@ -1,75 +1,75 @@
 {
   "CANNED_MGMT": {
     "HEADER": "Tallennetut vastaukset",
-    "HEADER_BTN_TXT": "Lisää tallennettu vastaus",
-    "LOADING": "Haetaan tallennettuja vastauksia",
-    "SEARCH_404": "Tätä hakua vastaavia kohteita ei löydy",
-    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are saved reply templates which can be used to quickly send out a reply to a conversation. </p><p> For creating a Canned Response, just click on the <b>Add Canned Response</b>. You can also edit or delete an existing Canned Response by clicking on the Edit or Delete button </p><p> Canned responses are used with the help of <b>Short Codes</b>. Agents can access canned responses while on a chat by typing <b>'/'</b> followed by the short code. </p>",
+    "HEADER_BTN_TXT": "Add canned response",
+    "LOADING": "Fetching canned responses...",
+    "SEARCH_404": "Tätä hakua vastaavia kohteita ei löydy.",
+    "SIDEBAR_TXT": "<p><b>Canned Responses</b> </p><p> Canned Responses are pre-written reply templates that help you quickly respond to a conversation. To insert a canned response during a chat, agents can type a short code preceded by a '/' character. </p><p> You can manage your canned responses from this page or create new ones using the \"Add canned response\" button.</p><p>Open the <a target=\"_blank\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1677501325-how-to-create-saved-reply-templates-with-canned-responses\">Canned Responses handbook</a> in another tab for a helping hand.</p><p>Also, check out the all-new <a href=\"https://www.chatwoot.com/tools/canned-responses-library\" target=\"_blank\">Canned Responses Library</a>.</p>",
     "LIST": {
       "404": "Tällä tilillä ei ole tallennettuja vastauksia.",
       "TITLE": "Hallitse tallennettuja vastauksia",
-      "DESC": "Tallennetut vastaukset ovat ennalta valmisteltuja vastausmalleja, joita voidaan käyttää nopeasti lähettää vastaukset tukipyyntöihin.",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "TABLE_HEADER": [
-        "Oikotie",
+        "Short code",
         "Sisältö",
         "Toiminnot"
       ]
     },
     "ADD": {
-      "TITLE": "Lisää tallennettu vastaus",
-      "DESC": "Canned Responses are saved reply templates which can be used to quickly send out reply to conversation.",
+      "TITLE": "Add canned response",
+      "DESC": "Canned Responses are predefined reply templates which can be used to quickly send out replies to conversations.",
       "CANCEL_BUTTON_TEXT": "Peruuta",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Oikotie",
-          "PLACEHOLDER": "Please enter a short code",
-          "ERROR": "Oikotie on vaadittu"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a short code.",
+          "ERROR": "Short Code is required."
         },
         "CONTENT": {
-          "LABEL": "Sisältö",
-          "PLACEHOLDER": "Ole hyvä ja syötä sisältö",
-          "ERROR": "Sisältö on vaadittu"
+          "LABEL": "Viesti",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Lähetä"
       },
       "API": {
-        "SUCCESS_MESSAGE": "Tallennettu vastaus lisätty onnistuneesti",
+        "SUCCESS_MESSAGE": "Canned response added successfully.",
         "ERROR_MESSAGE": "Yhteyden muodostaminen Woot-palvelimelle ei onnistunut, yritä myöhemmin uudelleen"
       }
     },
     "EDIT": {
-      "TITLE": "Muokkaa tallennettua vastausta",
+      "TITLE": "Edit canned response",
       "CANCEL_BUTTON_TEXT": "Peruuta",
       "FORM": {
         "SHORT_CODE": {
-          "LABEL": "Oikotie",
-          "PLACEHOLDER": "Ole hyvä ja syötä oikotie",
-          "ERROR": "Oikotie on vaadittu"
+          "LABEL": "Short code",
+          "PLACEHOLDER": "Please enter a shortcode.",
+          "ERROR": "Short code is required."
         },
         "CONTENT": {
-          "LABEL": "Sisältö",
-          "PLACEHOLDER": "Ole hyvä ja syötä sisältö",
-          "ERROR": "Sisältö on vaadittu"
+          "LABEL": "Viesti",
+          "PLACEHOLDER": "Please write the message you want to save as a template to use later.",
+          "ERROR": "Message is required."
         },
         "SUBMIT": "Lähetä"
       },
       "BUTTON_TEXT": "Muokkaa",
       "API": {
-        "SUCCESS_MESSAGE": "Tallennettu vastaus päivitetty onnistuneesti",
+        "SUCCESS_MESSAGE": "Canned response is updated successfully.",
         "ERROR_MESSAGE": "Yhteyden muodostaminen Woot-palvelimelle ei onnistunut, yritä myöhemmin uudelleen"
       }
     },
     "DELETE": {
       "BUTTON_TEXT": "Poista",
       "API": {
-        "SUCCESS_MESSAGE": "Tallennettu vastaus poistettu onnistuneesti",
+        "SUCCESS_MESSAGE": "Canned response deleted successfully.",
         "ERROR_MESSAGE": "Yhteyden muodostaminen Woot-palvelimelle ei onnistunut, yritä myöhemmin uudelleen"
       },
       "CONFIRM": {
-        "TITLE": "Vahvista poistaminen",
+        "TITLE": "Confirm deletion",
         "MESSAGE": "Oletko varma että haluat poistaa ",
-        "YES": "Kyllä, poista ",
-        "NO": "Ei, säilytä "
+        "YES": "Yes, delete ",
+        "NO": "No, keep "
       }
     }
   }

app/javascript/dashboard/i18n/locale/fi/contact.json

@@ -200,7 +200,7 @@
         "ERROR": "Subject can't be empty"
       },
       "MESSAGE": {
-        "LABEL": "Message",
+        "LABEL": "Viesti",
         "PLACEHOLDER": "Write your message here",
         "ERROR": "Message can't be empty"
       },
@@ -309,20 +309,20 @@
       },
       "VALUE": {
         "LABEL": "Attribute value",
-        "PLACEHOLDER": "Eg: 11901 "
+        "PLACEHOLDER": "Esim: 11901 "
       },
       "ADD": {
         "TITLE": "Luo uusi määrite ",
-        "SUCCESS": "Attribute added successfully",
-        "ERROR": "Unable to add attribute. Please try again later"
+        "SUCCESS": "Attribuutin lisäys onnistui",
+        "ERROR": "Attribuuttia ei voitu lisätä. Yritä myöhemmin uudelleen"
       },
       "UPDATE": {
-        "SUCCESS": "Attribute updated successfully",
-        "ERROR": "Unable to update attribute. Please try again later"
+        "SUCCESS": "Tunniste päivitetty onnistuneesti",
+        "ERROR": "Attribuuttia ei voida päivittää. Yritä myöhemmin uudelleen"
       },
       "DELETE": {
-        "SUCCESS": "Attribute deleted successfully",
-        "ERROR": "Unable to delete attribute. Please try again later"
+        "SUCCESS": "Attribuutin poisto onnistui",
+        "ERROR": "Attribuuttia ei voida poistaa. Yritä uudelleen myöhemmin"
       },
       "ATTRIBUTE_SELECT": {
         "TITLE": "Lisää määritteitä",
@@ -331,15 +331,15 @@
       },
       "ATTRIBUTE_TYPE": {
         "LIST": {
-          "PLACEHOLDER": "Select value",
-          "SEARCH_INPUT_PLACEHOLDER": "Search value",
+          "PLACEHOLDER": "Valitse arvo",
+          "SEARCH_INPUT_PLACEHOLDER": "Etsi arvo",
           "NO_RESULT": "Tuloksia ei löytynyt"
         }
       }
     },
     "VALIDATIONS": {
-      "REQUIRED": "Valid value is required",
-      "INVALID_URL": "Invalid URL"
+      "REQUIRED": "Kelvollinen arvo vaaditaan",
+      "INVALID_URL": "Virheellinen URL"
     }
   },
   "MERGE_CONTACTS": {
@@ -355,7 +355,7 @@
       "HELP_LABEL": "Säilytetään"
     },
     "SUMMARY": {
-      "TITLE": "Summary",
+      "TITLE": "Yhteenveto",
       "DELETE_WARNING": "Contact of <strong>%{primaryContactName}</strong> will be deleted.",
       "ATTRIBUTE_WARNING": "Contact details of <strong>%{primaryContactName}</strong> will be copied to <strong>%{parentContactName}</strong>."
     },

app/javascript/dashboard/i18n/locale/fi/conversation.json

@@ -270,17 +270,17 @@
   "CONVERSATION_CUSTOM_ATTRIBUTES": {
     "ADD_BUTTON_TEXT": "Create attribute",
     "UPDATE": {
-      "SUCCESS": "Attribute updated successfully",
-      "ERROR": "Unable to update attribute. Please try again later"
+      "SUCCESS": "Tunniste päivitetty onnistuneesti",
+      "ERROR": "Attribuuttia ei voida päivittää. Yritä myöhemmin uudelleen"
     },
     "ADD": {
       "TITLE": "Add",
-      "SUCCESS": "Attribute added successfully",
-      "ERROR": "Unable to add attribute. Please try again later"
+      "SUCCESS": "Attribuutin lisäys onnistui",
+      "ERROR": "Attribuuttia ei voitu lisätä. Yritä myöhemmin uudelleen"
     },
     "DELETE": {
-      "SUCCESS": "Attribute deleted successfully",
-      "ERROR": "Unable to delete attribute. Please try again later"
+      "SUCCESS": "Attribuutin poisto onnistui",
+      "ERROR": "Attribuuttia ei voida poistaa. Yritä uudelleen myöhemmin"
     },
     "ATTRIBUTE_SELECT": {
       "TITLE": "Lisää määritteitä",

app/javascript/dashboard/i18n/locale/fi/emoji.json

@@ -1,6 +1,7 @@
 {
   "EMOJI": {
     "PLACEHOLDER": "Search emojis",
-    "NOT_FOUND": "No emoji match your search"
+    "NOT_FOUND": "No emoji match your search",
+    "REMOVE": "Poista"
   }
 }

app/javascript/dashboard/i18n/locale/fi/helpCenter.json

@@ -365,7 +365,7 @@
         "NAME": {
           "LABEL": "Nimi",
           "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name will be used in the public facing portal to categorize articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Name is required"
         },
         "SLUG": {
@@ -396,7 +396,7 @@
         "NAME": {
           "LABEL": "Nimi",
           "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name will be used in the public facing portal to categorize articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Name is required"
         },
         "SLUG": {

app/javascript/dashboard/i18n/locale/fi/inboxMgmt.json

@@ -410,7 +410,7 @@
         "FOR_EG": "For eg:",
         "FRIENDLY": {
           "TITLE": "Friendly",
-          "FROM": "from",
+          "FROM": "lähettäjä",
           "SUBTITLE": "Add the name of the agent who sent the reply in the sender name to make it friendly."
         },
         "PROFESSIONAL": {

app/javascript/dashboard/i18n/locale/fi/search.json

@@ -19,7 +19,7 @@
     "BOT_LABEL": "Botti",
     "READ_MORE": "Read more",
     "WROTE": "wrote:",
-    "FROM": "from",
+    "FROM": "lähettäjä",
     "EMAIL": "sähköposti"
   }
 }

app/javascript/dashboard/i18n/locale/fr/emoji.json

@@ -1,6 +1,7 @@
 {
   "EMOJI": {
     "PLACEHOLDER": "Rechercher des émojis",
-    "NOT_FOUND": "Aucun émoji ne correspond à votre recherche"
+    "NOT_FOUND": "Aucun émoji ne correspond à votre recherche",
+    "REMOVE": "Supprimer"
   }
 }

app/javascript/dashboard/i18n/locale/fr/helpCenter.json

@@ -365,7 +365,7 @@
         "NAME": {
           "LABEL": "Nom",
           "PLACEHOLDER": "Nom de la catégorie",
-          "HELP_TEXT": "Le nom de la catégorie sera utilisé dans le portail public pour classer les articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Le nom est requis"
         },
         "SLUG": {
@@ -396,7 +396,7 @@
         "NAME": {
           "LABEL": "Nom",
           "PLACEHOLDER": "Nom de la catégorie",
-          "HELP_TEXT": "Le nom de la catégorie sera utilisé dans le portail public pour classer les articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Le nom est requis"
         },
         "SLUG": {

app/javascript/dashboard/i18n/locale/he/emoji.json

@@ -1,6 +1,7 @@
 {
   "EMOJI": {
     "PLACEHOLDER": "חפש אימוג'י",
-    "NOT_FOUND": "אין אמוג'י שתואם את החיפוש שלך"
+    "NOT_FOUND": "אין אמוג'י שתואם את החיפוש שלך",
+    "REMOVE": "הסר"
   }
 }

app/javascript/dashboard/i18n/locale/he/helpCenter.json

@@ -365,7 +365,7 @@
         "NAME": {
           "LABEL": "שם",
           "PLACEHOLDER": "שם קטגוריה",
-          "HELP_TEXT": "שם הקטגוריה ישמש בפורטל הפונה לציבור כדי לסווג מאמרים.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "שם שדה חובה"
         },
         "SLUG": {
@@ -396,7 +396,7 @@
         "NAME": {
           "LABEL": "שם",
           "PLACEHOLDER": "שם קטגוריה",
-          "HELP_TEXT": "שם הקטגוריה ישמש בפורטל הפונה לציבור כדי לסווג מאמרים.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "שם שדה חובה"
         },
         "SLUG": {

app/javascript/dashboard/i18n/locale/hi/emoji.json

@@ -1,6 +1,7 @@
 {
   "EMOJI": {
     "PLACEHOLDER": "Search emojis",
-    "NOT_FOUND": "No emoji match your search"
+    "NOT_FOUND": "No emoji match your search",
+    "REMOVE": "Remove"
   }
 }

app/javascript/dashboard/i18n/locale/hi/helpCenter.json

@@ -365,7 +365,7 @@
         "NAME": {
           "LABEL": "Name",
           "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name will be used in the public facing portal to categorize articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Name is required"
         },
         "SLUG": {
@@ -396,7 +396,7 @@
         "NAME": {
           "LABEL": "Name",
           "PLACEHOLDER": "Category name",
-          "HELP_TEXT": "The category name will be used in the public facing portal to categorize articles.",
+          "HELP_TEXT": "The category name and icon will be used in the public facing portal to categorize articles.",
           "ERROR": "Name is required"
         },
         "SLUG": {

app/javascript/dashboard/i18n/locale/hr/emoji.json

@@ -1,6 +1,7 @@
 {
   "EMOJI": {
     "PLACEHOLDER": "Search emojis",
-    "NOT_FOUND": "No emoji match your search"
+    "NOT_FOUND": "No emoji match your search",
+    "REMOVE": "Izbaci"
   }
 }