validate swagger api specification

update the commit id in docs.json
add tags to swagger
2025-05-20 17:00:52 +07:00 · 2025-05-20 16:55:50 +07:00 · 2025-05-20 16:43:22 +07:00 · 2025-05-20 16:09:44 +07:00 · 2025-05-20 15:49:16 +07:00 · 2025-05-20 15:41:50 +07:00
1058 changed files with 59510 additions and 9576 deletions
@@ -2,7 +2,7 @@
 # https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables/#rails-production-variables

 # Used to verify the integrity of signed cookies. so ensure a secure value is set
-# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols. 
+# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols.
 # Use `rake secret` to generate this variable
 SECRET_KEY_BASE=replace_with_lengthy_secure_hex

@@ -216,6 +216,8 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # ENABLE_RACK_ATTACK=true
 # RACK_ATTACK_LIMIT=300
 # ENABLE_RACK_ATTACK_WIDGET_API=true
+# Comma-separated list of trusted IPs that bypass Rack Attack throttling rules
+# RACK_ATTACK_ALLOWED_IPS=127.0.0.1,::1,192.168.0.10

 ## Running chatwoot as an API only server
 ## setting this value to true will disable the frontend dashboard endpoints
@@ -257,4 +259,3 @@ AZURE_APP_SECRET=
 # Set to true if you want to remove stale contact inboxes
 # contact_inboxes with no conversation older than 90 days will be removed
 # REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false
-
@@ -4,8 +4,8 @@
 # lint js and vue files
 npx --no-install lint-staged

-# lint only staged ruby files
-git diff --name-only --cached | xargs ls -1 2>/dev/null | grep '\.rb$' | xargs bundle exec rubocop --force-exclusion -a
+# lint only staged ruby files that still exist (not deleted)
+git diff --name-only --cached | xargs -I {} sh -c 'test -f "{}" && echo "{}"' | grep '\.rb$' | xargs -I {} bundle exec rubocop --force-exclusion -a "{}" || true

 # stage rubocop changes to files
-git diff --name-only --cached | xargs git add
+git diff --name-only --cached | xargs -I {} sh -c 'test -f "{}" && git add "{}"' || true
@@ -485,7 +485,7 @@ GEM
      uri
    net-http-persistent (4.0.2)
      connection_pool (~> 2.2)
-    net-imap (0.4.19)
+    net-imap (0.4.20)
      date
      net-protocol
    net-pop (0.1.2)
@@ -501,14 +501,14 @@ GEM
    newrelic_rpm (9.6.0)
      base64
    nio4r (2.7.3)
-    nokogiri (1.18.4)
+    nokogiri (1.18.8)
      mini_portile2 (~> 2.8.2)
      racc (~> 1.4)
-    nokogiri (1.18.4-arm64-darwin)
+    nokogiri (1.18.8-arm64-darwin)
      racc (~> 1.4)
-    nokogiri (1.18.4-x86_64-darwin)
+    nokogiri (1.18.8-x86_64-darwin)
      racc (~> 1.4)
-    nokogiri (1.18.4-x86_64-linux-gnu)
+    nokogiri (1.18.8-x86_64-linux-gnu)
      racc (~> 1.4)
    oauth (1.1.0)
      oauth-tty (~> 1.0, >= 1.0.1)
@@ -567,7 +567,7 @@ GEM
      activesupport (>= 3.0.0)
    raabro (1.4.0)
    racc (1.8.1)
-    rack (2.2.13)
+    rack (2.2.14)
    rack-attack (6.7.0)
      rack (>= 1.0, < 4)
    rack-contrib (2.5.0)
@@ -68,7 +68,7 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController

  def article_params
    params.require(:article).permit(
-      :title, :slug, :position, :content, :description, :position, :category_id, :author_id, :associated_article_id, :status,
+      :title, :slug, :position, :content, :description, :category_id, :author_id, :associated_article_id, :status,
      :locale, meta: [:title,
                      :description,
                      { tags: [] }]
@@ -163,9 +163,16 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
    @contact.custom_attributes
  end

+  def contact_additional_attributes
+    return @contact.additional_attributes.merge(permitted_params[:additional_attributes]) if permitted_params[:additional_attributes]
+
+    @contact.additional_attributes
+  end
+
  def contact_update_params
-    # we want the merged custom attributes not the original one
-    permitted_params.except(:custom_attributes, :avatar_url).merge({ custom_attributes: contact_custom_attributes })
+    permitted_params.except(:custom_attributes, :avatar_url)
+                    .merge({ custom_attributes: contact_custom_attributes })
+                    .merge({ additional_attributes: contact_additional_attributes })
  end

  def set_include_contact_inboxes
@@ -1,4 +1,6 @@
 class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::Conversations::BaseController
+  before_action :ensure_api_inbox, only: :update
+
  def index
    @messages = message_finder.perform
  end
@@ -11,6 +13,11 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
    render_could_not_create_error(e.message)
  end

+  def update
+    Messages::StatusUpdateService.new(message, permitted_params[:status], permitted_params[:external_error]).perform
+    @message = message
+  end
+
  def destroy
    ActiveRecord::Base.transaction do
      message.update!(content: I18n.t('conversations.messages.deleted'), content_type: :text, content_attributes: { deleted: true })
@@ -21,7 +28,9 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
  def retry
    return if message.blank?

-    message.update!(status: :sent, content_attributes: {})
+    service = Messages::StatusUpdateService.new(message, 'sent')
+    service.perform
+    message.update!(content_attributes: {})
    ::SendReplyJob.perform_later(message.id)
  rescue StandardError => e
    render_could_not_create_error(e.message)
@@ -56,10 +65,16 @@ class Api::V1::Accounts::Conversations::MessagesController < Api::V1::Accounts::
  end

  def permitted_params
-    params.permit(:id, :target_language)
+    params.permit(:id, :target_language, :status, :external_error)
  end

  def already_translated_content_available?
    message.translations.present? && message.translations[permitted_params[:target_language]].present?
  end
+
+  # API inbox check
+  def ensure_api_inbox
+    # Only API inboxes can update messages
+    render json: { error: 'Message status update is only allowed for API inboxes' }, status: :forbidden unless @conversation.inbox.api?
+  end
 end
@@ -1,6 +1,6 @@
 class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseController
  before_action :check_authorization
-  before_action :fetch_custom_filters, except: [:create]
+  before_action :fetch_custom_filters, only: [:index]
  before_action :fetch_custom_filter, only: [:show, :update, :destroy]
  DEFAULT_FILTER_TYPE = 'conversation'.freeze

@@ -9,8 +9,8 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
  def show; end

  def create
-    @custom_filter = current_user.custom_filters.create!(
-      permitted_payload.merge(account_id: Current.account.id)
+    @custom_filter = Current.account.custom_filters.create!(
+      permitted_payload.merge(user: Current.user)
    )
    render json: { error: @custom_filter.errors.messages }, status: :unprocessable_entity and return unless @custom_filter.valid?
  end
@@ -27,14 +27,16 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
  private

  def fetch_custom_filters
-    @custom_filters = current_user.custom_filters.where(
-      account_id: Current.account.id,
+    @custom_filters = Current.account.custom_filters.where(
+      user: Current.user,
      filter_type: permitted_params[:filter_type] || DEFAULT_FILTER_TYPE
    )
  end

  def fetch_custom_filter
-    @custom_filter = @custom_filters.find(permitted_params[:id])
+    @custom_filter = Current.account.custom_filters.where(
+      user: Current.user
+    ).find(permitted_params[:id])
  end

  def permitted_payload
@@ -44,8 +44,9 @@ class Api::V1::AccountsController < Api::BaseController
  end

  def update
-    @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email, :auto_resolve_duration))
+    @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email))
    @account.custom_attributes.merge!(custom_attributes_params)
+    @account.settings.merge!(settings_params)
    @account.custom_attributes['onboarding_step'] = 'invite_team' if @account.custom_attributes['onboarding_step'] == 'account_update'
    @account.save!
  end
@@ -83,13 +84,17 @@ class Api::V1::AccountsController < Api::BaseController
  end

  def account_params
-    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
+    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :user_full_name)
  end

  def custom_attributes_params
    params.permit(:industry, :company_size, :timezone)
  end

+  def settings_params
+    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting)
+  end
+
  def check_signup_enabled
    raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
  end
@@ -2,10 +2,15 @@ class Api::V1::Widget::CampaignsController < Api::V1::Widget::BaseController
  skip_before_action :set_contact

  def index
-    @campaigns = @web_widget
-                 .inbox
-                 .campaigns
-                 .where(enabled: true, account_id: @web_widget.inbox.account_id)
-                 .includes(:sender)
+    account = @web_widget.inbox.account
+    @campaigns = if account.feature_enabled?('campaigns')
+                   @web_widget
+                     .inbox
+                     .campaigns
+                     .where(enabled: true, account_id: account.id)
+                     .includes(:sender)
+                 else
+                   []
+                 end
  end
 end
@@ -54,7 +54,7 @@ class Api::V2::AccountsController < Api::BaseController
  end

  def account_params
-    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
+    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :user_full_name)
  end

  def check_signup_enabled
@@ -1,6 +1,6 @@
 module AccessTokenAuthHelper
  BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update],
+    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update custom_attributes],
    'api/v1/accounts/conversations/messages' => ['create'],
    'api/v1/accounts/conversations/assignments' => ['create']
  }.freeze
@@ -66,3 +66,5 @@ class SuperAdmin::AccountsController < SuperAdmin::ApplicationController
    # rubocop:enable Rails/I18nLocaleTexts
  end
 end
+
+SuperAdmin::AccountsController.prepend_mod_with('SuperAdmin::AccountsController')
@@ -9,10 +9,17 @@ class AccountDashboard < Administrate::BaseDashboard
  # on pages throughout the dashboard.

  enterprise_attribute_types = if ChatwootApp.enterprise?
-                                 {
-                                   limits: Enterprise::AccountLimitsField,
-                                   all_features: Enterprise::AccountFeaturesField
+                                 attributes = {
+                                   limits: AccountLimitsField
                                 }
+
+                                 # Only show manually managed features in Chatwoot Cloud deployment
+                                 attributes[:manually_managed_features] = ManuallyManagedFeaturesField if ChatwootApp.chatwoot_cloud?
+
+                                 # Add all_features last so it appears after manually_managed_features
+                                 attributes[:all_features] = AccountFeaturesField
+
+                                 attributes
                               else
                                 {}
                               end
@@ -46,7 +53,14 @@ class AccountDashboard < Administrate::BaseDashboard

  # SHOW_PAGE_ATTRIBUTES
  # an array of attributes that will be displayed on the model's show page.
-  enterprise_show_page_attributes = ChatwootApp.enterprise? ? %i[custom_attributes limits all_features] : []
+  enterprise_show_page_attributes = if ChatwootApp.enterprise?
+                                      attrs = %i[custom_attributes limits]
+                                      attrs << :manually_managed_features if ChatwootApp.chatwoot_cloud?
+                                      attrs << :all_features
+                                      attrs
+                                    else
+                                      []
+                                    end
  SHOW_PAGE_ATTRIBUTES = (%i[
    id
    name
@@ -61,7 +75,14 @@ class AccountDashboard < Administrate::BaseDashboard
  # FORM_ATTRIBUTES
  # an array of attributes that will be displayed
  # on the model's form (`new` and `edit`) pages.
-  enterprise_form_attributes = ChatwootApp.enterprise? ? %i[limits all_features] : []
+  enterprise_form_attributes = if ChatwootApp.enterprise?
+                                 attrs = %i[limits]
+                                 attrs << :manually_managed_features if ChatwootApp.chatwoot_cloud?
+                                 attrs << :all_features
+                                 attrs
+                               else
+                                 []
+                               end
  FORM_ATTRIBUTES = (%i[
    name
    locale
@@ -96,6 +117,11 @@ class AccountDashboard < Administrate::BaseDashboard
  # to prevent an error from being raised (wrong number of arguments)
  # Reference: https://github.com/thoughtbot/administrate/pull/2356/files#diff-4e220b661b88f9a19ac527c50d6f1577ef6ab7b0bed2bfdf048e22e6bfa74a05R204
  def permitted_attributes(action)
-    super + [limits: {}]
+    attrs = super + [limits: {}]
+
+    # Add manually_managed_features to permitted attributes only for Chatwoot Cloud
+    attrs << { manually_managed_features: [] } if ChatwootApp.chatwoot_cloud?
+
+    attrs
  end
 end
@@ -1,7 +0,0 @@
-require 'administrate/field/base'
-
-class Enterprise::AccountFeaturesField < Administrate::Field::Base
-  def to_s
-    data
-  end
-end
@@ -15,7 +15,7 @@ module SuperAdmin::AccountFeaturesHelper
  end

  def self.filter_internal_features(features)
-    return features if GlobalConfig.get_value('DEPLOYMENT_ENV') == 'cloud'
+    return features if ChatwootApp.chatwoot_cloud?

    internal_features = account_features.select { |f| f['chatwoot_internal'] }.pluck('name')
    features.except(*internal_features)
@@ -14,6 +14,13 @@ class CaptainAssistant extends ApiClient {
      },
    });
  }
+
+  playground({ assistantId, messageContent, messageHistory }) {
+    return axios.post(`${this.url}/${assistantId}/playground`, {
+      message_content: messageContent,
+      message_history: messageHistory,
+    });
+  }
 }

 export default new CaptainAssistant();
@@ -0,0 +1,39 @@
+<script setup>
+import { ref, watch } from 'vue';
+
+const props = defineProps({
+  title: { type: String, required: true },
+  isOpen: { type: Boolean, default: false },
+});
+
+const isExpanded = ref(props.isOpen);
+
+const toggleAccordion = () => {
+  isExpanded.value = !isExpanded.value;
+};
+
+watch(
+  () => props.isOpen,
+  newValue => {
+    isExpanded.value = newValue;
+  }
+);
+</script>
+
+<template>
+  <div class="border rounded-lg border-n-slate-4">
+    <button
+      class="flex items-center justify-between w-full p-4 text-left"
+      @click="toggleAccordion"
+    >
+      <span class="text-sm font-medium text-n-slate-12">{{ title }}</span>
+      <span
+        class="w-5 h-5 transition-transform duration-200 i-lucide-chevron-down"
+        :class="{ 'rotate-180': isExpanded }"
+      />
+    </button>
+    <div v-if="isExpanded" class="p-4 pt-0">
+      <slot />
+    </div>
+  </div>
+</template>
@@ -87,8 +87,10 @@ useKeyboardEvents(keyboardEvents);
      <ContactNoteItem
        v-for="note in notes"
        :key="note.id"
+        class="mx-6 py-4"
        :note="note"
        :written-by="getWrittenBy(note)"
+        allow-delete
        @delete="onDelete"
      />
    </div>
@@ -1,6 +1,8 @@
 <script setup>
+import { useTemplateRef, onMounted, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { dynamicTime } from 'shared/helpers/timeHelper';
+import { useToggle } from '@vueuse/core';
 import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
@@ -14,39 +16,63 @@ const props = defineProps({
    type: String,
    required: true,
  },
+  allowDelete: {
+    type: Boolean,
+    default: false,
+  },
+  collapsible: {
+    type: Boolean,
+    default: false,
+  },
 });

 const emit = defineEmits(['delete']);
-
+const noteContentRef = useTemplateRef('noteContentRef');
+const needsCollapse = ref(false);
+const [isExpanded, toggleExpanded] = useToggle();
 const { t } = useI18n();
 const { formatMessage } = useMessageFormatter();

 const handleDelete = () => {
  emit('delete', props.note.id);
 };
+
+onMounted(() => {
+  if (props.collapsible) {
+    // Check if content height exceeds approximately 4 lines
+    // Assuming line height is ~1.625 and font size is ~14px
+    const threshold = 14 * 1.625 * 4; // ~84px
+    needsCollapse.value = noteContentRef.value?.clientHeight > threshold;
+  }
+});
 </script>

 <template>
-  <div
-    class="flex flex-col gap-2 py-2 mx-6 border-b border-n-strong group/note"
-  >
-    <div class="flex items-center justify-between">
-      <div class="flex items-center gap-1.5 py-2.5 min-w-0">
+  <div class="flex flex-col gap-2 border-b border-n-strong group/note">
+    <div class="flex items-center justify-between gap-2">
+      <div class="flex items-center gap-1.5 min-w-0">
        <Avatar
          :name="note?.user?.name || 'Bot'"
-          :src="note?.user?.thumbnail || '/assets/images/chatwoot_bot.png'"
+          :src="
+            note?.user?.name
+              ? note?.user?.thumbnail
+              : '/assets/images/chatwoot_bot.png'
+          "
          :size="16"
          rounded-full
        />
        <div class="min-w-0 truncate">
          <span class="inline-flex items-center gap-1 text-sm text-n-slate-11">
-            <span class="font-medium">{{ writtenBy }}</span>
+            <span class="font-medium text-n-slate-12">{{ writtenBy }}</span>
            {{ t('CONTACTS_LAYOUT.SIDEBAR.NOTES.WROTE') }}
-            <span class="font-medium">{{ dynamicTime(note.createdAt) }}</span>
+            <span class="font-medium text-n-slate-12">
+              {{ dynamicTime(note.createdAt) }}
+            </span>
          </span>
        </div>
      </div>
      <Button
+        v-if="allowDelete"
        variant="faded"
        color="ruby"
        size="xs"
@@ -56,8 +82,28 @@ const handleDelete = () => {
      />
    </div>
    <p
+      ref="noteContentRef"
      v-dompurify-html="formatMessage(note.content || '')"
-      class="mb-0 prose-sm prose-p:mb-1 prose-p:mt-0 prose-ul:mb-1 prose-ul:mt-0 text-n-slate-12"
+      class="mb-0 prose-sm prose-p:text-sm prose-p:leading-relaxed prose-p:mb-1 prose-p:mt-0 prose-ul:mb-1 prose-ul:mt-0 text-n-slate-12"
+      :class="{
+        'line-clamp-4': collapsible && !isExpanded && needsCollapse,
+      }"
    />
+    <p v-if="collapsible && needsCollapse">
+      <Button
+        variant="faded"
+        color="blue"
+        size="xs"
+        :icon="isExpanded ? 'i-lucide-chevron-up' : 'i-lucide-chevron-down'"
+        @click="() => toggleExpanded()"
+      >
+        <template v-if="isExpanded">
+          {{ t('CONTACTS_LAYOUT.SIDEBAR.NOTES.COLLAPSE') }}
+        </template>
+        <template v-else>
+          {{ t('CONTACTS_LAYOUT.SIDEBAR.NOTES.EXPAND') }}
+        </template>
+      </Button>
+    </p>
  </div>
 </template>
@@ -7,8 +7,8 @@ import { useStore, useStoreGetters } from 'dashboard/composables/store';
 import { uploadFile } from 'dashboard/helper/uploadHelper';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { useVuelidate } from '@vuelidate/core';
-import { required, minLength } from '@vuelidate/validators';
-import { shouldBeUrl } from 'shared/helpers/Validators';
+import { required, minLength, helpers } from '@vuelidate/validators';
+import { shouldBeUrl, isValidSlug } from 'shared/helpers/Validators';

 import Button from 'dashboard/components-next/button/Button.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
@@ -61,7 +61,16 @@ const liveChatWidgets = computed(() => {

 const rules = {
  name: { required, minLength: minLength(2) },
-  slug: { required },
+  slug: {
+    required: helpers.withMessage(
+      () => t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.ERROR'),
+      required
+    ),
+    isValidSlug: helpers.withMessage(
+      () => t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.FORMAT_ERROR'),
+      isValidSlug
+    ),
+  },
  homePageLink: { shouldBeUrl },
 };

@@ -71,9 +80,9 @@ const nameError = computed(() =>
  v$.value.name.$error ? t('HELP_CENTER.CREATE_PORTAL_DIALOG.NAME.ERROR') : ''
 );

-const slugError = computed(() =>
-  v$.value.slug.$error ? t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.ERROR') : ''
-);
+const slugError = computed(() => {
+  return v$.value.slug.$errors[0]?.$message || '';
+});

 const homePageLinkError = computed(() =>
  v$.value.homePageLink.$error
@@ -6,8 +6,9 @@ import { useAlert, useTrack } from 'dashboard/composables';
 import { PORTALS_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import { convertToCategorySlug } from 'dashboard/helper/commons.js';
 import { useVuelidate } from '@vuelidate/core';
-import { required, minLength } from '@vuelidate/validators';
+import { required, minLength, helpers } from '@vuelidate/validators';
 import { buildPortalURL } from 'dashboard/helper/portalHelper';
+import { isValidSlug } from 'shared/helpers/Validators';

 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
@@ -31,7 +32,16 @@ const state = reactive({

 const rules = {
  name: { required, minLength: minLength(2) },
-  slug: { required },
+  slug: {
+    required: helpers.withMessage(
+      () => t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.ERROR'),
+      required
+    ),
+    isValidSlug: helpers.withMessage(
+      () => t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.FORMAT_ERROR'),
+      isValidSlug
+    ),
+  },
 };

 const v$ = useVuelidate(rules, state);
@@ -40,9 +50,9 @@ const nameError = computed(() =>
  v$.value.name.$error ? t('HELP_CENTER.CREATE_PORTAL_DIALOG.NAME.ERROR') : ''
 );

-const slugError = computed(() =>
-  v$.value.slug.$error ? t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.ERROR') : ''
-);
+const slugError = computed(() => {
+  return v$.value.slug.$errors[0]?.$message || '';
+});

 const isSubmitDisabled = computed(() => v$.value.$invalid);

@@ -131,6 +141,7 @@ defineExpose({ dialogRef });
        :message="
          nameError || t('HELP_CENTER.CREATE_PORTAL_DIALOG.NAME.MESSAGE')
        "
+        @blur="v$.name.$touch()"
      />
      <Input
        id="portal-slug"
@@ -140,6 +151,8 @@ defineExpose({ dialogRef });
        :label="t('HELP_CENTER.CREATE_PORTAL_DIALOG.SLUG.LABEL')"
        :message-type="slugError ? 'error' : 'info'"
        :message="slugError || buildPortalURL(state.slug)"
+        @input="v$.slug.$touch()"
+        @blur="v$.slug.$touch()"
      />
    </div>
  </Dialog>
@@ -0,0 +1,28 @@
+<!--
+ * Preserves RTL/LTR context when teleporting content
+ * Ensures direction-specific classes (ltr:tailwind-class, rtl:tailwind-class) work correctly
+ * when content is teleported outside the app's container with [dir] attribute
+-->
+<script setup>
+import { computed } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+
+defineProps({
+  to: {
+    type: String,
+    default: 'body',
+  },
+});
+
+const isRTL = useMapGetter('accounts/isRTL');
+
+const contentDirection = computed(() => (isRTL.value ? 'rtl' : 'ltr'));
+</script>
+
+<template>
+  <Teleport :to="to">
+    <div :dir="contentDirection">
+      <slot />
+    </div>
+  </Teleport>
+</template>
@@ -2,6 +2,7 @@
 import { computed } from 'vue';
 import { usePolicy } from 'dashboard/composables/usePolicy';
 import Button from 'dashboard/components-next/button/Button.vue';
+import BackButton from 'dashboard/components/widgets/BackButton.vue';
 import PaginationFooter from 'dashboard/components-next/pagination/PaginationFooter.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import Policy from 'dashboard/components/policy.vue';
@@ -23,6 +24,10 @@ const props = defineProps({
    type: String,
    default: '',
  },
+  backUrl: {
+    type: [String, Object],
+    default: '',
+  },
  buttonPolicy: {
    type: Array,
    default: () => [],
@@ -39,6 +44,10 @@ const props = defineProps({
    type: Boolean,
    default: false,
  },
+  showKnowMore: {
+    type: Boolean,
+    default: true,
+  },
  isEmpty: {
    type: Boolean,
    default: false,
@@ -73,19 +82,23 @@ const handlePageChange = event => {
          class="flex items-start lg:items-center justify-between w-full py-6 lg:py-0 lg:h-20 gap-4 lg:gap-2 flex-col lg:flex-row"
        >
          <div class="flex gap-4 items-center">
+            <BackButton v-if="backUrl" :to="backUrl" />
            <slot name="headerTitle">
              <span class="text-xl font-medium text-n-slate-12">
                {{ headerTitle }}
              </span>
            </slot>
-            <div v-if="!isEmpty" class="flex items-center gap-2">
+            <div
+              v-if="!isEmpty && showKnowMore"
+              class="flex items-center gap-2"
+            >
              <div class="w-0.5 h-4 rounded-2xl bg-n-weak" />
              <slot name="knowMore" />
            </div>
          </div>

          <div
-            v-if="!showPaywall"
+            v-if="!showPaywall && buttonLabel"
            v-on-clickaway="() => emit('close')"
            class="relative group/campaign-button"
          >
@@ -104,7 +117,7 @@ const handlePageChange = event => {
      </div>
    </header>
    <main class="flex-1 px-6 overflow-y-auto xl:px-0">
-      <div class="w-full max-w-[60rem] mx-auto py-4">
+      <div class="w-full max-w-[60rem] h-full mx-auto py-4">
        <slot v-if="!showPaywall" name="controls" />
        <div
          v-if="isFetching"
@@ -76,9 +76,12 @@ const handleAction = ({ action, value }) => {
 <template>
  <CardLayout>
    <div class="flex justify-between w-full gap-1">
-      <span class="text-base text-n-slate-12 line-clamp-1">
+      <router-link
+        :to="{ name: 'captain_assistants_edit', params: { assistantId: id } }"
+        class="text-base text-n-slate-12 line-clamp-1 hover:underline transition-colors"
+      >
        {{ name }}
-      </span>
+      </router-link>
      <div class="flex items-center gap-2">
        <div
          v-on-clickaway="() => toggleDropdown(false)"
@@ -0,0 +1,111 @@
+<script setup>
+import { ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import MessageList from './MessageList.vue';
+import CaptainAssistant from 'dashboard/api/captain/assistant';
+
+const { assistantId } = defineProps({
+  assistantId: {
+    type: Number,
+    required: true,
+  },
+});
+
+const { t } = useI18n();
+const messages = ref([]);
+const newMessage = ref('');
+const isLoading = ref(false);
+
+const formatMessagesForApi = () => {
+  return messages.value.map(message => ({
+    role: message.sender,
+    content: message.content,
+  }));
+};
+
+const resetConversation = () => {
+  messages.value = [];
+  newMessage.value = '';
+};
+
+const sendMessage = async () => {
+  if (!newMessage.value.trim() || isLoading.value) return;
+
+  const userMessage = {
+    content: newMessage.value,
+    sender: 'user',
+    timestamp: new Date().toISOString(),
+  };
+  messages.value.push(userMessage);
+  const currentMessage = newMessage.value;
+  newMessage.value = '';
+
+  try {
+    isLoading.value = true;
+    const { data } = await CaptainAssistant.playground({
+      assistantId,
+      messageContent: currentMessage,
+      messageHistory: formatMessagesForApi(),
+    });
+
+    messages.value.push({
+      content: data.response,
+      sender: 'assistant',
+      timestamp: new Date().toISOString(),
+    });
+  } catch (error) {
+    // eslint-disable-next-line no-console
+    console.error('Error getting assistant response:', error);
+  } finally {
+    isLoading.value = false;
+  }
+};
+</script>
+
+<template>
+  <div
+    class="flex flex-col h-full rounded-lg p-4 border border-n-slate-4 text-n-slate-11"
+  >
+    <div class="mb-4">
+      <div class="flex justify-between items-center mb-1">
+        <h3 class="text-lg font-medium">
+          {{ t('CAPTAIN.PLAYGROUND.HEADER') }}
+        </h3>
+        <NextButton
+          ghost
+          size="small"
+          icon="i-lucide-rotate-ccw"
+          @click="resetConversation"
+        />
+      </div>
+      <p class="text-sm text-n-slate-11">
+        {{ t('CAPTAIN.PLAYGROUND.DESCRIPTION') }}
+      </p>
+    </div>
+
+    <MessageList :messages="messages" :is-loading="isLoading" />
+
+    <div
+      class="flex items-center bg-n-solid-1 outline outline-n-container rounded-lg p-3"
+    >
+      <input
+        v-model="newMessage"
+        class="flex-1 bg-transparent border-none focus:outline-none text-sm mb-0"
+        :placeholder="t('CAPTAIN.PLAYGROUND.MESSAGE_PLACEHOLDER')"
+        @keyup.enter="sendMessage"
+      />
+      <NextButton
+        ghost
+        size="small"
+        :disabled="!newMessage.trim()"
+        icon="i-lucide-send"
+        @click="sendMessage"
+      />
+    </div>
+
+    <p class="text-xs text-n-slate-11 pt-2 text-center">
+      {{ t('CAPTAIN.PLAYGROUND.CREDIT_NOTE') }}
+    </p>
+  </div>
+</template>
@@ -0,0 +1,91 @@
+<script setup>
+import { useI18n } from 'vue-i18n';
+import { ref, watch, nextTick } from 'vue';
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
+
+const props = defineProps({
+  messages: {
+    type: Array,
+    required: true,
+  },
+  isLoading: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const messageContainer = ref(null);
+
+const { t } = useI18n();
+const { formatMessage } = useMessageFormatter();
+
+const isUserMessage = sender => sender === 'user';
+
+const getMessageAlignment = sender =>
+  isUserMessage(sender) ? 'justify-end' : 'justify-start';
+
+const getMessageDirection = sender =>
+  isUserMessage(sender) ? 'flex-row-reverse' : 'flex-row';
+
+const getAvatarName = sender =>
+  isUserMessage(sender)
+    ? t('CAPTAIN.PLAYGROUND.USER')
+    : t('CAPTAIN.PLAYGROUND.ASSISTANT');
+
+const getMessageStyle = sender =>
+  isUserMessage(sender)
+    ? 'bg-n-strong text-n-white'
+    : 'bg-n-solid-iris text-n-slate-12';
+
+const scrollToBottom = async () => {
+  await nextTick();
+  if (messageContainer.value) {
+    messageContainer.value.scrollTop = messageContainer.value.scrollHeight;
+  }
+};
+
+watch(() => props.messages.length, scrollToBottom);
+</script>
+
+<template>
+  <div ref="messageContainer" class="flex-1 overflow-y-auto mb-4 space-y-2">
+    <div
+      v-for="(message, index) in messages"
+      :key="index"
+      class="flex"
+      :class="getMessageAlignment(message.sender)"
+    >
+      <div
+        class="flex items-start gap-1.5"
+        :class="getMessageDirection(message.sender)"
+      >
+        <Avatar :name="getAvatarName(message.sender)" rounded-full :size="24" />
+        <div
+          class="max-w-[80%] rounded-lg p-3 text-sm"
+          :class="getMessageStyle(message.sender)"
+        >
+          <div class="break-words" v-html="formatMessage(message.content)" />
+        </div>
+      </div>
+    </div>
+    <div v-if="isLoading" class="flex justify-start">
+      <div class="flex items-start gap-1.5">
+        <Avatar :name="getAvatarName('assistant')" rounded-full :size="24" />
+        <div
+          class="max-w-sm rounded-lg p-3 text-sm bg-n-solid-iris text-n-slate-12"
+        >
+          <div class="flex gap-1">
+            <div class="w-2 h-2 rounded-full bg-n-iris-10 animate-bounce" />
+            <div
+              class="w-2 h-2 rounded-full bg-n-iris-10 animate-bounce [animation-delay:0.2s]"
+            />
+            <div
+              class="w-2 h-2 rounded-full bg-n-iris-10 animate-bounce [animation-delay:0.4s]"
+            />
+          </div>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>
@@ -0,0 +1,306 @@
+<script setup>
+import { reactive, computed, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useVuelidate } from '@vuelidate/core';
+import { required, minLength } from '@vuelidate/validators';
+import { useMapGetter } from 'dashboard/composables/store';
+
+import Input from 'dashboard/components-next/input/Input.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import Editor from 'dashboard/components-next/Editor/Editor.vue';
+import Accordion from 'dashboard/components-next/Accordion/Accordion.vue';
+
+const props = defineProps({
+  mode: {
+    type: String,
+    required: true,
+    validator: value => ['edit', 'create'].includes(value),
+  },
+  assistant: {
+    type: Object,
+    default: () => ({}),
+  },
+});
+
+const emit = defineEmits(['submit']);
+
+const { t } = useI18n();
+
+const formState = {
+  uiFlags: useMapGetter('captainAssistants/getUIFlags'),
+};
+
+const initialState = {
+  name: '',
+  description: '',
+  productName: '',
+  welcomeMessage: '',
+  handoffMessage: '',
+  resolutionMessage: '',
+  instructions: '',
+  features: {
+    conversationFaqs: false,
+    memories: false,
+  },
+};
+
+const state = reactive({ ...initialState });
+
+const validationRules = {
+  name: { required, minLength: minLength(1) },
+  description: { required, minLength: minLength(1) },
+  productName: { required, minLength: minLength(1) },
+  welcomeMessage: { minLength: minLength(1) },
+  handoffMessage: { minLength: minLength(1) },
+  resolutionMessage: { minLength: minLength(1) },
+  instructions: { minLength: minLength(1) },
+};
+
+const v$ = useVuelidate(validationRules, state);
+
+const isLoading = computed(() => formState.uiFlags.value.creatingItem);
+
+const getErrorMessage = field => {
+  return v$.value[field].$error ? v$.value[field].$errors[0].$message : '';
+};
+
+const formErrors = computed(() => ({
+  name: getErrorMessage('name'),
+  description: getErrorMessage('description'),
+  productName: getErrorMessage('productName'),
+  welcomeMessage: getErrorMessage('welcomeMessage'),
+  handoffMessage: getErrorMessage('handoffMessage'),
+  resolutionMessage: getErrorMessage('resolutionMessage'),
+  instructions: getErrorMessage('instructions'),
+}));
+
+const updateStateFromAssistant = assistant => {
+  const { config = {} } = assistant;
+  state.name = assistant.name;
+  state.description = assistant.description;
+  state.productName = config.product_name;
+  state.welcomeMessage = config.welcome_message;
+  state.handoffMessage = config.handoff_message;
+  state.resolutionMessage = config.resolution_message;
+  state.instructions = config.instructions;
+  state.features = {
+    conversationFaqs: config.feature_faq || false,
+    memories: config.feature_memory || false,
+  };
+};
+
+const handleBasicInfoUpdate = async () => {
+  const result = await Promise.all([
+    v$.value.name.$validate(),
+    v$.value.description.$validate(),
+    v$.value.productName.$validate(),
+  ]).then(results => results.every(Boolean));
+  if (!result) return;
+
+  const payload = {
+    name: state.name,
+    description: state.description,
+    product_name: state.productName,
+  };
+
+  emit('submit', payload);
+};
+
+const handleSystemMessagesUpdate = async () => {
+  const result = await Promise.all([
+    v$.value.welcomeMessage.$validate(),
+    v$.value.handoffMessage.$validate(),
+    v$.value.resolutionMessage.$validate(),
+  ]).then(results => results.every(Boolean));
+  if (!result) return;
+
+  const payload = {
+    config: {
+      ...props.assistant.config,
+      welcome_message: state.welcomeMessage,
+      handoff_message: state.handoffMessage,
+      resolution_message: state.resolutionMessage,
+    },
+  };
+
+  emit('submit', payload);
+};
+
+const handleInstructionsUpdate = async () => {
+  const result = await v$.value.instructions.$validate();
+  if (!result) return;
+
+  const payload = {
+    config: {
+      ...props.assistant.config,
+      instructions: state.instructions,
+    },
+  };
+
+  emit('submit', payload);
+};
+
+const handleFeaturesUpdate = () => {
+  const payload = {
+    config: {
+      ...props.assistant.config,
+      feature_faq: state.features.conversationFaqs,
+      feature_memory: state.features.memories,
+    },
+  };
+
+  emit('submit', payload);
+};
+
+watch(
+  () => props.assistant,
+  newAssistant => {
+    if (props.mode === 'edit' && newAssistant) {
+      updateStateFromAssistant(newAssistant);
+    }
+  },
+  { immediate: true }
+);
+</script>
+
+<template>
+  <form class="flex flex-col gap-4" @submit.prevent="handleSubmit">
+    <!-- Basic Information Section -->
+    <Accordion
+      :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.BASIC_INFO')"
+      is-open
+    >
+      <div class="flex flex-col gap-4 pt-4">
+        <Input
+          v-model="state.name"
+          :label="t('CAPTAIN.ASSISTANTS.FORM.NAME.LABEL')"
+          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.NAME.PLACEHOLDER')"
+          :message="formErrors.name"
+          :message-type="formErrors.name ? 'error' : 'info'"
+        />
+
+        <Editor
+          v-model="state.description"
+          :label="t('CAPTAIN.ASSISTANTS.FORM.DESCRIPTION.LABEL')"
+          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.DESCRIPTION.PLACEHOLDER')"
+          :message="formErrors.description"
+          :message-type="formErrors.description ? 'error' : 'info'"
+        />
+
+        <Input
+          v-model="state.productName"
+          :label="t('CAPTAIN.ASSISTANTS.FORM.PRODUCT_NAME.LABEL')"
+          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.PRODUCT_NAME.PLACEHOLDER')"
+          :message="formErrors.productName"
+          :message-type="formErrors.productName ? 'error' : 'info'"
+        />
+
+        <div class="flex justify-end">
+          <Button
+            size="small"
+            :loading="isLoading"
+            @click="handleBasicInfoUpdate"
+          >
+            {{ t('CAPTAIN.ASSISTANTS.FORM.UPDATE') }}
+          </Button>
+        </div>
+      </div>
+    </Accordion>
+
+    <!-- Instructions Section -->
+    <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.INSTRUCTIONS')">
+      <div class="flex flex-col gap-4 pt-4">
+        <Editor
+          v-model="state.instructions"
+          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.INSTRUCTIONS.PLACEHOLDER')"
+          :message="formErrors.instructions"
+          :max-length="20000"
+          :message-type="formErrors.instructions ? 'error' : 'info'"
+        />
+
+        <div class="flex justify-end">
+          <Button
+            size="small"
+            :loading="isLoading"
+            :label="t('CAPTAIN.ASSISTANTS.FORM.UPDATE')"
+            @click="handleInstructionsUpdate"
+          />
+        </div>
+      </div>
+    </Accordion>
+
+    <!-- Greeting Messages Section -->
+    <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.SYSTEM_MESSAGES')">
+      <div class="flex flex-col gap-4 pt-4">
+        <Editor
+          v-model="state.handoffMessage"
+          :label="t('CAPTAIN.ASSISTANTS.FORM.HANDOFF_MESSAGE.LABEL')"
+          :placeholder="
+            t('CAPTAIN.ASSISTANTS.FORM.HANDOFF_MESSAGE.PLACEHOLDER')
+          "
+          :message="formErrors.handoffMessage"
+          :message-type="formErrors.handoffMessage ? 'error' : 'info'"
+        />
+
+        <Editor
+          v-model="state.resolutionMessage"
+          :label="t('CAPTAIN.ASSISTANTS.FORM.RESOLUTION_MESSAGE.LABEL')"
+          :placeholder="
+            t('CAPTAIN.ASSISTANTS.FORM.RESOLUTION_MESSAGE.PLACEHOLDER')
+          "
+          :message="formErrors.resolutionMessage"
+          :message-type="formErrors.resolutionMessage ? 'error' : 'info'"
+        />
+
+        <div class="flex justify-end">
+          <Button
+            size="small"
+            :loading="isLoading"
+            :label="t('CAPTAIN.ASSISTANTS.FORM.UPDATE')"
+            @click="handleSystemMessagesUpdate"
+          />
+        </div>
+      </div>
+    </Accordion>
+
+    <!-- Features Section -->
+    <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.FEATURES')">
+      <div class="flex flex-col gap-4 pt-4">
+        <div class="flex flex-col gap-2">
+          <label class="text-sm font-medium text-n-slate-12">
+            {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.TITLE') }}
+          </label>
+          <div class="flex flex-col gap-2">
+            <label class="flex items-center gap-2">
+              <input
+                v-model="state.features.conversationFaqs"
+                type="checkbox"
+                class="form-checkbox"
+              />
+              {{
+                t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_CONVERSATION_FAQS')
+              }}
+            </label>
+            <label class="flex items-center gap-2">
+              <input
+                v-model="state.features.memories"
+                type="checkbox"
+                class="form-checkbox"
+              />
+              {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_MEMORIES') }}
+            </label>
+          </div>
+        </div>
+
+        <div class="flex justify-end">
+          <Button
+            size="small"
+            :loading="isLoading"
+            :label="t('CAPTAIN.ASSISTANTS.FORM.UPDATE')"
+            @click="handleFeaturesUpdate"
+          />
+        </div>
+      </div>
+    </Accordion>
+  </form>
+</template>
@@ -1,5 +1,6 @@
 <script setup>
 import { nextTick, ref, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
 import { useTrack } from 'dashboard/composables';
 import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';

@@ -39,6 +40,8 @@ const props = defineProps({

 const emit = defineEmits(['sendMessage', 'reset', 'setAssistant']);

+const { t } = useI18n();
+
 const COPILOT_USER_ROLES = ['assistant', 'system'];

 const sendMessage = message => {
@@ -47,7 +50,7 @@ const sendMessage = message => {
 };

 const useSuggestion = opt => {
-  emit('sendMessage', opt.prompt);
+  emit('sendMessage', t(opt.prompt));
  useTrack(COPILOT_EVENTS.SEND_SUGGESTED);
 };

@@ -66,16 +69,16 @@ const scrollToBottom = async () => {

 const promptOptions = [
  {
-    label: 'Summarize this conversation',
-    prompt: `Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent`,
+    label: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.LABEL',
+    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.CONTENT',
  },
  {
-    label: 'Suggest an answer',
-    prompt: `Analyze the customer’s inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information.`,
+    label: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.LABEL',
+    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.CONTENT',
  },
  {
-    label: 'Rate this conversation',
-    prompt: `Review the conversation to see how well it meets the customer’s needs. Share a rating out of 5 based on tone, clarity, and effectiveness.`,
+    label: 'CAPTAIN.COPILOT.PROMPTS.RATE.LABEL',
+    prompt: 'CAPTAIN.COPILOT.PROMPTS.RATE.CONTENT',
  },
 ];

@@ -89,7 +92,7 @@ watch(
 </script>

 <template>
-  <div class="flex flex-col h-full text-sm leading-6 tracking-tight">
+  <div class="flex flex-col h-full text-sm leading-6 tracking-tight w-full">
    <div ref="chatContainer" class="flex-1 px-4 py-4 space-y-6 overflow-y-auto">
      <template v-for="message in messages" :key="message.id">
        <CopilotAgentMessage
@@ -121,7 +124,7 @@ watch(
          class="px-2 py-1 rounded-md border border-n-weak bg-n-slate-2 text-n-slate-11 flex items-center gap-1"
          @click="() => useSuggestion(prompt)"
        >
-          <span>{{ prompt.label }}</span>
+          <span>{{ t(prompt.label) }}</span>
          <Icon icon="i-lucide-chevron-right" />
        </button>
      </div>
@@ -2,9 +2,9 @@
 import { ref, computed } from 'vue';
 import { OnClickOutside } from '@vueuse/components';
 import { useI18n } from 'vue-i18n';
-import { useMapGetter } from 'dashboard/composables/store.js';

 import Button from 'dashboard/components-next/button/Button.vue';
+import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';

 const props = defineProps({
  type: {
@@ -59,8 +59,6 @@ const emit = defineEmits(['confirm', 'close']);

 const { t } = useI18n();

-const isRTL = useMapGetter('accounts/isRTL');
-
 const dialogRef = ref(null);
 const dialogContentRef = ref(null);

@@ -94,7 +92,7 @@ defineExpose({ open, close });
 </script>

 <template>
-  <Teleport to="body">
+  <TeleportWithDirection to="body">
    <dialog
      ref="dialogRef"
      class="w-full transition-all duration-300 ease-in-out shadow-xl rounded-xl"
@@ -102,7 +100,6 @@ defineExpose({ open, close });
        maxWidthClass,
        overflowYAuto ? 'overflow-y-auto' : 'overflow-visible',
      ]"
-      :dir="isRTL ? 'rtl' : 'ltr'"
      @close="close"
    >
      <OnClickOutside @trigger="close">
@@ -152,7 +149,7 @@ defineExpose({ open, close });
        </form>
      </OnClickOutside>
    </dialog>
-  </Teleport>
+  </TeleportWithDirection>
 </template>

 <style scoped>
@@ -0,0 +1,66 @@
+<script setup>
+import { computed, ref } from 'vue';
+import Input from './Input.vue';
+import { useI18n } from 'vue-i18n';
+
+const props = defineProps({
+  min: { type: Number, default: 0 },
+  max: { type: Number, default: Infinity },
+  disabled: { type: Boolean, default: false },
+});
+
+const { t } = useI18n();
+const duration = defineModel('modelValue', { type: Number, default: null });
+
+const UNIT_TYPES = {
+  MINUTES: 'minutes',
+  HOURS: 'hours',
+  DAYS: 'days',
+};
+const unit = ref(UNIT_TYPES.MINUTES);
+
+const transformedValue = computed({
+  get() {
+    if (unit.value === UNIT_TYPES.MINUTES) return duration.value;
+    if (unit.value === UNIT_TYPES.HOURS) return Math.floor(duration.value / 60);
+    if (unit.value === UNIT_TYPES.DAYS)
+      return Math.floor(duration.value / 24 / 60);
+
+    return 0;
+  },
+  set(newValue) {
+    let minuteValue;
+    if (unit.value === UNIT_TYPES.MINUTES) {
+      minuteValue = Math.floor(newValue);
+    } else if (unit.value === UNIT_TYPES.HOURS) {
+      minuteValue = Math.floor(newValue * 60);
+    } else if (unit.value === UNIT_TYPES.DAYS) {
+      minuteValue = Math.floor(newValue * 24 * 60);
+    }
+
+    duration.value = Math.min(Math.max(minuteValue, props.min), props.max);
+  },
+});
+</script>
+
+<template>
+  <Input
+    v-model="transformedValue"
+    type="number"
+    autocomplete="off"
+    :disabled="disabled"
+    :placeholder="t('DURATION_INPUT.PLACEHOLDER')"
+    class="flex-grow w-full disabled:"
+  />
+  <select
+    v-model="unit"
+    :disabled="disabled"
+    class="mb-0 text-sm disabled:outline-n-weak disabled:opacity-40"
+  >
+    <option :value="UNIT_TYPES.MINUTES">
+      {{ t('DURATION_INPUT.MINUTES') }}
+    </option>
+    <option :value="UNIT_TYPES.HOURS">{{ t('DURATION_INPUT.HOURS') }}</option>
+    <option :value="UNIT_TYPES.DAYS">{{ t('DURATION_INPUT.DAYS') }}</option>
+  </select>
+</template>
@@ -117,7 +117,7 @@ const props = defineProps({
  },
  conversationId: { type: Number, required: true },
  createdAt: { type: Number, required: true }, // eslint-disable-line vue/no-unused-properties
-  currentUserId: { type: Number, required: true },
+  currentUserId: { type: Number, required: true }, // eslint-disable-line vue/no-unused-properties
  groupWithNext: { type: Boolean, default: false },
  inboxId: { type: Number, default: null }, // eslint-disable-line vue/no-unused-properties
  inboxSupportsReplyTo: { type: Object, default: () => ({}) },
@@ -173,7 +173,10 @@ const variant = computed(() => {
  return variants[props.messageType] || MESSAGE_VARIANTS.USER;
 });

-const isMyMessage = computed(() => {
+const isBotOrAgentMessage = computed(() => {
+  if (props.messageType === MESSAGE_TYPES.ACTIVITY) {
+    return false;
+  }
  // if an outgoing message is still processing, then it's definitely a
  // message sent by the current user
  if (
@@ -186,13 +189,10 @@ const isMyMessage = computed(() => {
  const senderType = props.senderType ?? props.sender?.type;

  if (!senderType || !senderId) {
-    return false;
+    return true;
  }

-  return (
-    senderType.toLowerCase() === SENDER_TYPES.USER.toLowerCase() &&
-    props.currentUserId === senderId
-  );
+  return senderType.toLowerCase() === SENDER_TYPES.USER.toLowerCase();
 });

 /**
@@ -200,7 +200,7 @@ const isMyMessage = computed(() => {
 * @returns {import('vue').ComputedRef<'left'|'right'|'center'>} The computed orientation
 */
 const orientation = computed(() => {
-  if (isMyMessage.value) {
+  if (isBotOrAgentMessage.value) {
    return ORIENTATION.RIGHT;
  }

@@ -221,8 +221,8 @@ const flexOrientationClass = computed(() => {

 const gridClass = computed(() => {
  const map = {
-    [ORIENTATION.LEFT]: 'grid grid-cols-[24px_1fr]',
-    [ORIENTATION.RIGHT]: 'grid grid-cols-1fr',
+    [ORIENTATION.LEFT]: 'grid grid-cols-1fr',
+    [ORIENTATION.RIGHT]: 'grid grid-cols-[1fr_24px]',
  };

  return map[orientation.value];
@@ -231,13 +231,13 @@ const gridClass = computed(() => {
 const gridTemplate = computed(() => {
  const map = {
    [ORIENTATION.LEFT]: `
-      "avatar bubble"
-      "spacer meta"
-    `,
-    [ORIENTATION.RIGHT]: `
      "bubble"
      "meta"
    `,
+    [ORIENTATION.RIGHT]: `
+      "bubble avatar"
+      "meta spacer"
+    `,
  };

  return map[orientation.value];
@@ -251,7 +251,7 @@ const shouldGroupWithNext = computed(() => {

 const shouldShowAvatar = computed(() => {
  if (props.messageType === MESSAGE_TYPES.ACTIVITY) return false;
-  if (orientation.value === ORIENTATION.RIGHT) return false;
+  if (orientation.value === ORIENTATION.LEFT) return false;

  return true;
 });
@@ -394,23 +394,29 @@ function handleReplyTo() {
 }

 const avatarInfo = computed(() => {
-  if (!props.sender || props.sender.type === SENDER_TYPES.AGENT_BOT) {
+  // If no sender, return bot info
+  if (!props.sender) {
    return {
      name: t('CONVERSATION.BOT'),
      src: '',
    };
  }

-  if (props.sender) {
+  const { sender } = props;
+  const { name, type, avatarUrl, thumbnail } = sender || {};
+
+  // If sender type is agent bot, use avatarUrl
+  if (type === SENDER_TYPES.AGENT_BOT) {
    return {
-      name: props.sender.name,
-      src: props.sender?.thumbnail,
+      name: name ?? '',
+      src: avatarUrl ?? '',
    };
  }

+  // For all other senders, use thumbnail
  return {
-    name: '',
-    src: '',
+    name: name ?? '',
+    src: thumbnail ?? '',
  };
 });

@@ -438,7 +444,7 @@ provideMessageContext({
  isPrivate: computed(() => props.private),
  variant,
  orientation,
-  isMyMessage,
+  isBotOrAgentMessage,
  shouldGroupWithNext,
 });
 </script>
@@ -470,14 +476,14 @@ provideMessageContext({
          'w-full': variant === MESSAGE_VARIANTS.EMAIL,
        },
      ]"
-      class="gap-x-3"
+      class="gap-x-2"
      :style="{
        gridTemplateAreas: gridTemplate,
      }"
    >
      <div
        v-if="!shouldGroupWithNext && shouldShowAvatar"
-        v-tooltip.right-end="avatarTooltip"
+        v-tooltip.left-end="avatarTooltip"
        class="[grid-area:avatar] flex items-end"
      >
        <Avatar v-bind="avatarInfo" :size="24" />
@@ -485,7 +491,8 @@ provideMessageContext({
      <div
        class="[grid-area:bubble] flex"
        :class="{
-          'ltr:pl-9 rtl:pl-0 justify-end': orientation === ORIENTATION.RIGHT,
+          'ltr:pl-8 rtl:pr-8 justify-end': orientation === ORIENTATION.RIGHT,
+          'ltr:pr-8 rtl:pl-8': orientation === ORIENTATION.LEFT,
          'min-w-0': variant === MESSAGE_VARIANTS.EMAIL,
        }"
        @contextmenu="openContextMenu($event)"
@@ -14,7 +14,7 @@ const readableTime = computed(() =>
 <template>
  <BaseBubble
    v-tooltip.top="readableTime"
-    class="px-2 py-0.5 !rounded-full flex min-w-0 items-center gap-2"
+    class="px-3 py-1 !rounded-xl flex min-w-0 items-center gap-2"
    data-bubble-name="activity"
  >
    <span v-dompurify-html="content" :title="content" />
@@ -98,7 +98,7 @@ const MessageControl = Symbol('MessageControl');
 * @property {import('vue').Ref<Sender|null>} [sender=null] - The sender information
 * @property {import('vue').ComputedRef<MessageOrientation>} orientation - The visual variant of the message
 * @property {import('vue').ComputedRef<MessageVariant>} variant - The visual variant of the message
- * @property {import('vue').ComputedRef<boolean>} isMyMessage - Does the message belong to the current user
+ * @property {import('vue').ComputedRef<boolean>} isBotOrAgentMessage - Does the message belong to the current user
 * @property {import('vue').ComputedRef<boolean>} isPrivate - Proxy computed value for private
 * @property {import('vue').ComputedRef<boolean>} shouldGroupWithNext - Should group with the next message or not, it is differnt from groupWithNext, this has a bypass for a failed message
 */
@@ -15,6 +15,13 @@ const props = defineProps({
    type: String,
    required: true,
  },
+  subMenuPosition: {
+    type: String,
+    default: 'right',
+    validator: value => {
+      return ['right', 'left', 'bottom'].includes(value);
+    },
+  },
 });

 const emit = defineEmits(['update:modelValue']);
@@ -44,14 +51,21 @@ const handleSelect = value => {
      trailing-icon
      color="slate"
      variant="faded"
-      class="!w-fit"
+      class="!w-fit max-w-40"
      :class="{ 'dark:!bg-n-alpha-2 !bg-n-slate-9/20': isOpen }"
      :label="labelValue"
      @click="toggleMenu"
    />
    <div
      v-if="isOpen"
-      class="absolute ltr:left-full rtl:right-full select-none max-w-48 ltr:ml-1 rtl:mr-1 flex flex-col gap-1 bg-n-alpha-3 backdrop-blur-[100px] p-1 top-0 shadow-lg rounded-lg border border-n-weak"
+      class="absolute select-none max-w-64 flex flex-col gap-1 bg-n-alpha-3 backdrop-blur-[100px] p-1 top-0 shadow-lg z-40 rounded-lg border border-n-weak dark:border-n-strong/50"
+      :class="{
+        'ltr:left-full rtl:right-full ltr:ml-1 rtl:mr-1':
+          subMenuPosition === 'right',
+        'ltr:right-full rtl:left-full ltr:mr-1 rtl:ml-1':
+          subMenuPosition === 'left',
+        'top-full mt-1 ltr:right-0 rtl:left-0': subMenuPosition === 'bottom',
+      }"
    >
      <Button
        v-for="option in options"
@@ -27,10 +27,10 @@ const updateValue = () => {
  >
    <span class="sr-only">{{ t('SWITCH.TOGGLE') }}</span>
    <span
-      class="absolute top-[0.07rem] left-0.5 h-3 w-3 transform rounded-full shadow-sm transition-transform duration-200 ease-in-out"
+      class="absolute top-0.5 left-0.5 h-3 w-3 transform rounded-full shadow-sm transition-transform duration-200 ease-in-out"
      :class="
        modelValue
-          ? 'translate-x-2.5 bg-white'
+          ? 'translate-x-3 bg-white'
          : 'translate-x-0 bg-white dark:bg-n-black'
      "
    />
@@ -8,6 +8,7 @@ import {
  computed,
  watch,
  onMounted,
+  onUnmounted,
  defineEmits,
 } from 'vue';
 import { useStore } from 'vuex';
@@ -29,6 +30,7 @@ import ConversationItem from './ConversationItem.vue';
 import DeleteCustomViews from 'dashboard/routes/dashboard/customviews/DeleteCustomViews.vue';
 import ConversationBulkActions from './widgets/conversation/conversationBulkActions/Index.vue';
 import IntersectionObserver from './IntersectionObserver.vue';
+import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';

 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useAlert } from 'dashboard/composables';
@@ -42,7 +44,7 @@ import {
  useSnakeCase,
 } from 'dashboard/composables/useTransformKeys';
 import { useEmitter } from 'dashboard/composables/emitter';
-import { useEventListener } from '@vueuse/core';
+import { useEventListener, useScrollLock } from '@vueuse/core';

 import { emitter } from 'shared/helpers/mitt';

@@ -85,6 +87,12 @@ const store = useStore();

 const conversationListRef = ref(null);
 const conversationDynamicScroller = ref(null);
+const conversationListScrollableElement = computed(
+  () => conversationDynamicScroller.value?.$el
+);
+const conversationListScrollLock = useScrollLock(
+  conversationListScrollableElement
+);

 const activeAssigneeTab = ref(wootConstants.ASSIGNEE_TYPE.ME);
 const activeStatus = ref(wootConstants.STATUS_TYPE.OPEN);
@@ -738,6 +746,7 @@ function allSelectedConversationsStatus(status) {

 function onContextMenuToggle(state) {
  isContextMenuOpen.value = state;
+  conversationListScrollLock.value = state;
 }

 function toggleSelectAll(check) {
@@ -761,6 +770,10 @@ onMounted(() => {
  }
 });

+onUnmounted(() => {
+  conversationListScrollLock.value = false;
+});
+
 provide('selectConversation', selectConversation);
 provide('deSelectConversation', deSelectConversation);
 provide('assignAgent', onAssignAgent);
@@ -828,14 +841,17 @@ watch(conversationFilters, (newVal, oldVal) => {
      @basic-filter-change="onBasicFilterChange"
    />

-    <Teleport v-if="showAddFoldersModal" to="#saveFilterTeleportTarget">
+    <TeleportWithDirection
+      v-if="showAddFoldersModal"
+      to="#saveFilterTeleportTarget"
+    >
      <SaveCustomView
        v-model="appliedFilter"
        :custom-views-query="foldersQuery"
        :open-last-saved-item="openLastSavedItemInFolder"
        @close="onCloseAddFoldersModal"
      />
-    </Teleport>
+    </TeleportWithDirection>

    <DeleteCustomViews
      v-if="showDeleteFoldersModal"
@@ -932,7 +948,10 @@ watch(conversationFilters, (newVal, oldVal) => {
        </template>
      </DynamicScroller>
    </div>
-    <Teleport v-if="showAdvancedFilters" to="#conversationFilterTeleportTarget">
+    <TeleportWithDirection
+      v-if="showAdvancedFilters"
+      to="#conversationFilterTeleportTarget"
+    >
      <ConversationFilter
        v-model="appliedFilter"
        :folder-name="activeFolderName"
@@ -941,6 +960,6 @@ watch(conversationFilters, (newVal, oldVal) => {
        @update-folder="onUpdateSavedFilter"
        @close="closeAdvanceFiltersModal"
      />
-    </Teleport>
+    </TeleportWithDirection>
  </div>
 </template>
@@ -2,6 +2,8 @@
 import { computed, onMounted, nextTick, useTemplateRef } from 'vue';
 import { useWindowSize, useElementBounding } from '@vueuse/core';

+import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
+
 const props = defineProps({
  x: { type: Number, default: 0 },
  y: { type: Number, default: 0 },
@@ -57,7 +59,7 @@ onMounted(() => {
 </script>

 <template>
-  <Teleport to="body">
+  <TeleportWithDirection to="body">
    <div
      ref="menuRef"
      class="fixed outline-none z-[9999] cursor-pointer"
@@ -67,5 +69,5 @@ onMounted(() => {
    >
      <slot />
    </div>
-  </Teleport>
+  </TeleportWithDirection>
 </template>
@@ -1,93 +1,129 @@
-<script>
-import wootConstants from 'dashboard/constants/globals';
-import { mapGetters } from 'vuex';
-import FilterItem from './FilterItem.vue';
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useToggle } from '@vueuse/core';
+import { vOnClickOutside } from '@vueuse/components';
 import { useUISettings } from 'dashboard/composables/useUISettings';
+import { useMapGetter, useStore } from 'dashboard/composables/store.js';
+import wootConstants from 'dashboard/constants/globals';
+import SelectMenu from 'dashboard/components-next/selectmenu/SelectMenu.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';

-const CHAT_STATUS_FILTER_ITEMS = Object.freeze([
-  'open',
-  'resolved',
-  'pending',
-  'snoozed',
-  'all',
-]);
+defineProps({
+  isOnExpandedLayout: {
+    type: Boolean,
+    required: true,
+  },
+});

-const SORT_ORDER_ITEMS = Object.freeze([
-  'last_activity_at_asc',
-  'last_activity_at_desc',
-  'created_at_desc',
-  'created_at_asc',
-  'priority_desc',
-  'priority_asc',
-  'waiting_since_asc',
-  'waiting_since_desc',
-]);
+const emit = defineEmits(['changeFilter']);

-export default {
-  components: {
-    FilterItem,
-    NextButton,
-  },
-  props: {
-    isOnExpandedLayout: {
-      type: Boolean,
-      required: true,
-    },
-  },
-  emits: ['changeFilter'],
-  setup() {
-    const { updateUISettings } = useUISettings();
+const store = useStore();
+const { t } = useI18n();

-    return {
-      updateUISettings,
-    };
+const { updateUISettings } = useUISettings();
+
+const chatStatusFilter = useMapGetter('getChatStatusFilter');
+const chatSortFilter = useMapGetter('getChatSortFilter');
+
+const [showActionsDropdown, toggleDropdown] = useToggle();
+
+const currentStatusFilter = computed(() => {
+  return chatStatusFilter.value || wootConstants.STATUS_TYPE.OPEN;
+});
+
+const currentSortBy = computed(() => {
+  return (
+    chatSortFilter.value || wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC
+  );
+});
+
+const chatStatusOptions = [
+  {
+    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.open.TEXT'),
+    value: 'open',
  },
-  data() {
-    return {
-      showActionsDropdown: false,
-      chatStatusItems: CHAT_STATUS_FILTER_ITEMS,
-      chatSortItems: SORT_ORDER_ITEMS,
-    };
+  {
+    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.resolved.TEXT'),
+    value: 'resolved',
  },
-  computed: {
-    ...mapGetters({
-      chatStatusFilter: 'getChatStatusFilter',
-      chatSortFilter: 'getChatSortFilter',
-    }),
-    chatStatus() {
-      return this.chatStatusFilter || wootConstants.STATUS_TYPE.OPEN;
-    },
-    sortFilter() {
-      return (
-        this.chatSortFilter || wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC
-      );
-    },
+  {
+    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.pending.TEXT'),
+    value: 'pending',
  },
-  methods: {
-    onTabChange(value) {
-      this.$emit('changeFilter', value);
-      this.closeDropdown();
-    },
-    toggleDropdown() {
-      this.showActionsDropdown = !this.showActionsDropdown;
-    },
-    closeDropdown() {
-      this.showActionsDropdown = false;
-    },
-    onChangeFilter(value, type) {
-      this.$emit('changeFilter', value, type);
-      this.saveSelectedFilter(type, value);
-    },
-    saveSelectedFilter(type, value) {
-      this.updateUISettings({
-        conversations_filter_by: {
-          status: type === 'status' ? value : this.chatStatus,
-          order_by: type === 'sort' ? value : this.sortFilter,
-        },
-      });
-    },
+  {
+    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.snoozed.TEXT'),
+    value: 'snoozed',
  },
+  {
+    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.all.TEXT'),
+    value: 'all',
+  },
+];
+
+const chatSortOptions = [
+  {
+    label: t('CHAT_LIST.SORT_ORDER_ITEMS.last_activity_at_asc.TEXT'),
+    value: 'last_activity_at_asc',
+  },
+  {
+    label: t('CHAT_LIST.SORT_ORDER_ITEMS.last_activity_at_desc.TEXT'),
+    value: 'last_activity_at_desc',
+  },
+  {
+    label: t('CHAT_LIST.SORT_ORDER_ITEMS.created_at_desc.TEXT'),
+    value: 'created_at_desc',
+  },
+  {
+    label: t('CHAT_LIST.SORT_ORDER_ITEMS.created_at_asc.TEXT'),
+    value: 'created_at_asc',
+  },
+  {
+    label: t('CHAT_LIST.SORT_ORDER_ITEMS.priority_desc.TEXT'),
+    value: 'priority_desc',
+  },
+  {
+    label: t('CHAT_LIST.SORT_ORDER_ITEMS.priority_asc.TEXT'),
+    value: 'priority_asc',
+  },
+  {
+    label: t('CHAT_LIST.SORT_ORDER_ITEMS.waiting_since_asc.TEXT'),
+    value: 'waiting_since_asc',
+  },
+  {
+    label: t('CHAT_LIST.SORT_ORDER_ITEMS.waiting_since_desc.TEXT'),
+    value: 'waiting_since_desc',
+  },
+];
+
+const activeChatStatusLabel = computed(
+  () =>
+    chatStatusOptions.find(m => m.value === chatStatusFilter.value)?.label || ''
+);
+
+const activeChatSortLabel = computed(
+  () => chatSortOptions.find(m => m.value === chatSortFilter.value)?.label || ''
+);
+
+const saveSelectedFilter = (type, value) => {
+  updateUISettings({
+    conversations_filter_by: {
+      status: type === 'status' ? value : currentStatusFilter.value,
+      order_by: type === 'sort' ? value : currentSortBy.value,
+    },
+  });
+};
+
+const handleStatusChange = value => {
+  emit('changeFilter', value, 'status');
+  store.dispatch('setChatStatusFilter', value);
+  saveSelectedFilter('status', value);
+};
+
+const handleSortChange = value => {
+  emit('changeFilter', value, 'sort');
+  store.dispatch('setChatSortFilter', value);
+  saveSelectedFilter('sort', value);
 };
 </script>

@@ -99,39 +135,39 @@ export default {
      slate
      faded
      xs
-      @click="toggleDropdown"
+      @click="toggleDropdown()"
    />
    <div
      v-if="showActionsDropdown"
-      v-on-clickaway="closeDropdown"
-      class="mt-1 dropdown-pane dropdown-pane--open !w-52 !p-4 top-6 border !border-n-weak dark:!border-n-weak !bg-n-alpha-3 dark:!bg-n-alpha-3 backdrop-blur-[100px]"
+      v-on-click-outside="() => toggleDropdown()"
+      class="mt-1 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4 absolute z-40 top-full"
      :class="{
        'ltr:left-0 rtl:right-0': !isOnExpandedLayout,
        'ltr:right-0 rtl:left-0': isOnExpandedLayout,
      }"
    >
-      <div class="flex items-center justify-between last:mt-4">
-        <span class="text-xs font-medium text-n-slate-12">{{
-          $t('CHAT_LIST.CHAT_SORT.STATUS')
-        }}</span>
-        <FilterItem
-          type="status"
-          :selected-value="chatStatus"
-          :items="chatStatusItems"
-          path-prefix="CHAT_LIST.CHAT_STATUS_FILTER_ITEMS"
-          @on-change-filter="onChangeFilter"
+      <div class="flex items-center justify-between last:mt-4 gap-2">
+        <span class="text-sm truncate text-n-slate-12">
+          {{ $t('CHAT_LIST.CHAT_SORT.STATUS') }}
+        </span>
+        <SelectMenu
+          :model-value="chatStatusFilter"
+          :options="chatStatusOptions"
+          :label="activeChatStatusLabel"
+          :sub-menu-position="isOnExpandedLayout ? 'left' : 'right'"
+          @update:model-value="handleStatusChange"
        />
      </div>
-      <div class="flex items-center justify-between last:mt-4">
-        <span class="text-xs font-medium text-n-slate-12">{{
-          $t('CHAT_LIST.CHAT_SORT.ORDER_BY')
-        }}</span>
-        <FilterItem
-          type="sort"
-          :selected-value="sortFilter"
-          :items="chatSortItems"
-          path-prefix="CHAT_LIST.SORT_ORDER_ITEMS"
-          @on-change-filter="onChangeFilter"
+      <div class="flex items-center justify-between last:mt-4 gap-2">
+        <span class="text-sm truncate text-n-slate-12">
+          {{ $t('CHAT_LIST.CHAT_SORT.ORDER_BY') }}
+        </span>
+        <SelectMenu
+          :model-value="chatSortFilter"
+          :options="chatSortOptions"
+          :label="activeChatSortLabel"
+          :sub-menu-position="isOnExpandedLayout ? 'left' : 'right'"
+          @update:model-value="handleSortChange"
        />
      </div>
    </div>
@@ -11,6 +11,7 @@ import { downloadFile } from '@chatwoot/utils';

 import NextButton from 'dashboard/components-next/button/Button.vue';
 import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
+import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';

 const props = defineProps({
  attachment: {
@@ -166,7 +167,7 @@ onMounted(() => {
 </script>

 <template>
-  <Teleport to="body">
+  <TeleportWithDirection to="body">
    <woot-modal
      v-model:show="show"
      full-width
@@ -258,7 +259,7 @@ onMounted(() => {
          <div class="flex items-center justify-center w-16 shrink-0">
            <NextButton
              v-if="hasMoreThanOneAttachment"
-              icon="i-lucide-chevron-left"
+              icon="ltr:i-lucide-chevron-left rtl:i-lucide-chevron-right"
              class="z-10"
              blue
              faded
@@ -324,7 +325,7 @@ onMounted(() => {
          <div class="flex items-center justify-center w-16 shrink-0">
            <NextButton
              v-if="hasMoreThanOneAttachment"
-              icon="i-lucide-chevron-right"
+              icon="ltr:i-lucide-chevron-right rtl:i-lucide-chevron-left"
              class="z-10"
              blue
              faded
@@ -351,5 +352,5 @@ onMounted(() => {
        </footer>
      </div>
    </woot-modal>
-  </Teleport>
+  </TeleportWithDirection>
 </template>
@@ -56,7 +56,7 @@ const unlinkIssue = () => {

 <template>
  <div
-    class="absolute flex flex-col items-start bg-white dark:bg-slate-800 z-50 px-4 py-3 border border-solid border-ash-200 w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
+    class="absolute flex flex-col items-start bg-n-alpha-3 backdrop-blur-[100px] z-50 px-4 py-3 border border-solid border-n-container w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
  >
    <div class="flex flex-col w-full">
      <IssueHeader
@@ -66,37 +66,37 @@ const unlinkIssue = () => {
        @unlink-issue="unlinkIssue"
      />

-      <span class="mt-2 text-sm font-medium text-ash-900">
+      <span class="mt-2 text-sm font-medium text-n-slate-12">
        {{ issue.title }}
      </span>
      <span
        v-if="issue.description"
-        class="mt-1 text-sm text-ash-800 line-clamp-3"
+        class="mt-1 text-sm text-n-slate-11 line-clamp-3"
      >
        {{ issue.description }}
      </span>
    </div>
    <div class="flex flex-row items-center h-6 gap-2">
      <UserAvatarWithName v-if="assignee" :user="assignee" class="py-1" />
-      <div v-if="assignee" class="w-px h-3 bg-ash-200" />
+      <div v-if="assignee" class="w-px h-3 bg-n-slate-4" />
      <div class="flex items-center gap-1 py-1">
        <fluent-icon
          icon="status"
          size="14"
          :style="{ color: issue.state.color }"
        />
-        <h6 class="text-xs text-ash-900">
+        <h6 class="text-xs text-n-slate-12">
          {{ issue.state.name }}
        </h6>
      </div>
-      <div v-if="priorityLabel" class="w-px h-3 bg-ash-200" />
+      <div v-if="priorityLabel" class="w-px h-3 bg-n-slate-4" />
      <div v-if="priorityLabel" class="flex items-center gap-1 py-1">
        <fluent-icon
          :icon="`priority-${priorityLabel.toLowerCase()}`"
          size="14"
          view-box="0 0 12 12"
        />
-        <h6 class="text-xs text-ash-900">{{ priorityLabel }}</h6>
+        <h6 class="text-xs text-n-slate-12">{{ priorityLabel }}</h6>
      </div>
    </div>
    <div v-if="labels.length" class="flex flex-wrap items-center gap-1">
@@ -111,7 +111,7 @@ const unlinkIssue = () => {
      />
    </div>
    <div class="flex items-center">
-      <span class="text-xs text-ash-800">
+      <span class="text-xs text-n-slate-11">
        {{
          $t('INTEGRATION_SETTINGS.LINEAR.ISSUE.CREATED_AT', {
            createdAt: formattedDate,
@@ -100,14 +100,17 @@ onMounted(() => {
 </script>

 <template>
-  <div class="relative" :class="{ group: linkedIssue }">
+  <div
+    class="relative after:content-[''] after:h-5 after:bg-transparent after:top-5 after:w-full after:block after:absolute after:z-0"
+    :class="{ group: linkedIssue }"
+  >
    <Button
      v-on-clickaway="closeIssue"
      v-tooltip="tooltipText"
      sm
      ghost
      slate
-      class="!gap-1"
+      class="!gap-1 group-hover:bg-n-alpha-2"
      @click="openIssue"
    >
      <fluent-icon
@@ -124,7 +127,7 @@ onMounted(() => {
      v-if="linkedIssue"
      :issue="linkedIssue.issue"
      :link-id="linkedIssue.id"
-      class="absolute right-0 top-[40px] invisible group-hover:visible"
+      class="absolute right-0 top-[36px] invisible group-hover:visible"
      @unlink-issue="unlinkIssue"
    />
    <woot-modal
@@ -1,6 +1,6 @@
 import { computed } from 'vue';
 import { useRoute } from 'vue-router';
-import { useMapGetter } from './store';
+import { useMapGetter, useStore } from './store';

 /**
 * Composable for account-related operations.
@@ -12,6 +12,7 @@ export function useAccount() {
   * @type {import('vue').ComputedRef<number>}
   */
  const route = useRoute();
+  const store = useStore();
  const getAccountFn = useMapGetter('accounts/getAccount');
  const isOnChatwootCloud = useMapGetter('globalConfig/isOnChatwootCloud');
  const isFeatureEnabledonAccount = useMapGetter(
@@ -44,6 +45,12 @@ export function useAccount() {
    };
  };

+  const updateAccount = async data => {
+    await store.dispatch('accounts/update', {
+      ...data,
+    });
+  };
+
  return {
    accountId,
    route,
@@ -52,5 +59,6 @@ export function useAccount() {
    accountScopedRoute,
    isCloudFeatureEnabled,
    isOnChatwootCloud,
+    updateAccount,
  };
 }
@@ -6,6 +6,7 @@ export const DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER = Object.freeze([
  { name: 'macros' },
  { name: 'conversation_info' },
  { name: 'contact_attributes' },
+  { name: 'contact_notes' },
  { name: 'previous_conversation' },
  { name: 'conversation_participants' },
  { name: 'shopify_orders' },
@@ -2,23 +2,13 @@
  "AGENT_BOTS": {
    "HEADER": "Bots",
    "LOADING_EDITOR": "Loading editor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.You can manage your bots from this page or create new ones using the 'Configure new bot' button.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
    "LEARN_MORE": "Learn about agent bots",
-    "CSML_BOT_EDITOR": {
-      "NAME": {
-        "LABEL": "Bot name",
-        "PLACEHOLDER": "Name your bot.",
-        "ERROR": "Bot name is required."
-      },
-      "DESCRIPTION": {
-        "LABEL": "Bot description",
-        "PLACEHOLDER": "What does this bot do?"
-      },
-      "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above.",
-        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
-      },
-      "SUBMIT": "Validate and save"
+    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT_BADGE": "System",
+    "AVATAR": {
+      "SUCCESS_DELETE": "Bot avatar deleted successfully",
+      "ERROR_DELETE": "Error deleting bot avatar, please try again"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
@@ -32,7 +22,7 @@
      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
-      "TITLE": "Configure new bot",
+      "TITLE": "Add Bot",
      "CANCEL_BUTTON_TEXT": "Cancel",
      "API": {
        "SUCCESS_MESSAGE": "Bot added successfully.",
@@ -40,16 +30,22 @@
      }
    },
    "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
      "LOADING": "Fetching bots...",
-      "TYPE": "Bot type"
+      "TABLE_HEADER": {
+        "DETAILS": "Bot Details",
+        "URL": "Webhook URL"
+      }
    },
    "DELETE": {
      "BUTTON_TEXT": "Delete",
      "TITLE": "Delete bot",
-      "SUBMIT": "Delete",
-      "CANCEL_BUTTON_TEXT": "Cancel",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure you want to delete {name}?",
+        "YES": "Yes, Delete",
+        "NO": "No, Keep"
+      },
      "API": {
        "SUCCESS_MESSAGE": "Bot deleted successfully.",
        "ERROR_MESSAGE": "Could not delete bot. Please try again."
@@ -57,17 +53,44 @@
    },
    "EDIT": {
      "BUTTON_TEXT": "Edit",
-      "LOADING": "Fetching bots...",
      "TITLE": "Edit bot",
-      "CANCEL_BUTTON_TEXT": "Cancel",
      "API": {
        "SUCCESS_MESSAGE": "Bot updated successfully.",
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
+    "FORM": {
+      "AVATAR": {
+        "LABEL": "Bot avatar"
+      },
+      "NAME": {
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Enter bot name",
+        "REQUIRED": "Bot name is required"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Description",
+        "PLACEHOLDER": "What does this bot do?"
+      },
+      "WEBHOOK_URL": {
+        "LABEL": "Webhook URL",
+        "PLACEHOLDER": "https://example.com/webhook",
+        "REQUIRED": "Webhook URL is required"
+      },
+      "ERRORS": {
+        "NAME": "Bot name is required",
+        "URL": "Webhook URL is required",
+        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+      },
+      "CANCEL": "Cancel",
+      "CREATE": "Create Bot",
+      "UPDATE": "Update Bot"
+    },
+    "WEBHOOK": {
+      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+    },
    "TYPES": {
-      "WEBHOOK": "Webhook bot",
-      "CSML": "CSML bot"
+      "WEBHOOK": "Webhook bot"
    }
  }
 }
@@ -126,6 +126,44 @@
      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
    },
-    "NONE_OPTION": "None"
+    "NONE_OPTION": "None",
+    "EVENTS": {
+      "CONVERSATION_CREATED": "Conversation Created",
+      "CONVERSATION_UPDATED": "Conversation Updated",
+      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_OPENED": "Conversation Opened"
+    },
+    "ACTIONS": {
+      "ASSIGN_AGENT": "Assign to Agent",
+      "ASSIGN_TEAM": "Assign a Team",
+      "ADD_LABEL": "Add a Label",
+      "REMOVE_LABEL": "Remove a Label",
+      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "MUTE_CONVERSATION": "Mute Conversation",
+      "SNOOZE_CONVERSATION": "Snooze Conversation",
+      "RESOLVE_CONVERSATION": "Resolve Conversation",
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
+      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_MESSAGE": "Send a Message",
+      "CHANGE_PRIORITY": "Change Priority",
+      "ADD_SLA": "Add SLA"
+    },
+    "ATTRIBUTES": {
+      "MESSAGE_TYPE": "Message Type",
+      "MESSAGE_CONTAINS": "Message Contains",
+      "EMAIL": "Email",
+      "INBOX": "Inbox",
+      "CONVERSATION_LANGUAGE": "Conversation Language",
+      "PHONE_NUMBER": "Phone Number",
+      "STATUS": "Status",
+      "BROWSER_LANGUAGE": "Browser Language",
+      "MAIL_SUBJECT": "Email Subject",
+      "COUNTRY_NAME": "Country",
+      "REFERER_LINK": "Referrer Link",
+      "ASSIGNEE_NAME": "Assignee",
+      "TEAM_NAME": "Team",
+      "PRIORITY": "Priority"
+    }
  }
 }
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -544,6 +544,9 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
+        "EXPAND": "Expand",
+        "COLLAPSE": "Collapse",
+        "NO_NOTES": "No notes, you can add notes from the contact details page.",
        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
      }
    },
@@ -32,10 +32,12 @@
    "LOADING_CONVERSATIONS": "Loading Conversations",
    "CANNOT_REPLY": "You cannot reply due to",
    "24_HOURS_WINDOW": "24 hour message window restriction",
+    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
    "ASSIGN_TO_ME": "Assign to me",
    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
    "REPLYING_TO": "You are replying to:",
    "REMOVE_SELECTION": "Remove Selection",
    "DOWNLOAD": "Download",
@@ -293,6 +295,7 @@
      "CONVERSATION_ACTIONS": "Conversation Actions",
      "CONVERSATION_LABELS": "Conversation Labels",
      "CONVERSATION_INFO": "Conversation Information",
+      "CONTACT_NOTES": "Contact Notes",
      "CONTACT_ATTRIBUTES": "Contact Attributes",
      "PREVIOUS_CONVERSATION": "Previous Conversations",
      "MACROS": "Macros",
@@ -1,5 +1,11 @@
 {
  "GENERAL_SETTINGS": {
+    "LIMIT_MESSAGES": {
+      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
+      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
+      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
+    },
    "TITLE": "Account settings",
    "SUBMIT": "Update settings",
    "BACK": "Back",
@@ -8,6 +14,26 @@
      "ERROR": "Could not update settings, try again!",
      "SUCCESS": "Successfully updated account settings"
    },
+    "ACCOUNT_DELETE_SECTION": {
+      "TITLE": "Delete your Account",
+      "NOTE": "Once you delete your account, all your data will be deleted.",
+      "BUTTON_TEXT": "Delete Your Account",
+      "CONFIRM": {
+        "TITLE": "Delete Account",
+        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
+        "BUTTON_TEXT": "Delete",
+        "DISMISS": "Cancel",
+        "PLACE_HOLDER": "Please type {accountName} to confirm"
+      },
+      "SUCCESS": "Account marked for deletion",
+      "FAILURE": "Could not delete account, try again!",
+      "SCHEDULED_DELETION": {
+        "TITLE": "Account Scheduled for Deletion",
+        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
+        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
+        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
+      }
+    },
    "FORM": {
      "ERROR": "Please fix form errors",
      "GENERAL_SECTION": {
@@ -18,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -38,10 +68,23 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
+      "AUTO_RESOLVE_IGNORE_WAITING": {
+        "LABEL": "Exclude unattended conversations",
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -51,6 +94,7 @@
    "UPDATE_CHATWOOT": "An update {latestChatwootVersion} for Chatwoot is available. Please update your instance.",
    "LEARN_MORE": "Learn more",
    "PAYMENT_PENDING": "Your payment is pending. Please update your payment information to continue using Chatwoot",
+    "UPGRADE": "Upgrade to continue using Chatwoot",
    "LIMITS_UPGRADE": "Your account has exceeded the usage limits, please upgrade your plan to continue using Chatwoot",
    "OPEN_BILLING": "Open billing"
  },
@@ -696,7 +696,8 @@
      "SLUG": {
        "LABEL": "Slug",
        "PLACEHOLDER": "user-guide",
-        "ERROR": "Slug is required"
+        "ERROR": "Slug is required",
+        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
      }
    },
    "PORTAL_SETTINGS": {
@@ -43,7 +43,17 @@
        "INBOX_NAME": "Inbox Name",
        "ADD_NAME": "Add a name for your inbox",
        "PICK_NAME": "Pick a Name for your Inbox",
-        "PICK_A_VALUE": "Pick a value"
+        "PICK_A_VALUE": "Pick a value",
+        "CREATE_INBOX": "Create Inbox"
+      },
+      "INSTAGRAM": {
+        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
+        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
+        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
+        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
+        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
+        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
+        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
      },
      "TWITTER": {
        "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
@@ -753,7 +763,8 @@
      "EMAIL": "Email",
      "TELEGRAM": "Telegram",
      "LINE": "Line",
-      "API": "API Channel"
+      "API": "API Channel",
+      "INSTAGRAM": "Instagram"
    }
  }
 }
@@ -41,7 +41,9 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated"
+            "CONTACT_UPDATED": "Contact updated",
+            "CONVERSATION_TYPING_ON": "Conversation Typing On",
+            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
          }
        },
        "END_POINT": {
@@ -329,11 +331,34 @@
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
      "SEND_MESSAGE": "Send message...",
+      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
+    },
+    "PLAYGROUND": {
+      "USER": "You",
+      "ASSISTANT": "Assistant",
+      "MESSAGE_PLACEHOLDER": "Type your message...",
+      "HEADER": "Playground",
+      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
+      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
    },
    "PAYWALL": {
      "TITLE": "Upgrade to use Captain AI",
@@ -373,21 +398,45 @@
        "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
      },
      "FORM": {
+        "UPDATE": "Update",
+        "SECTIONS": {
+          "BASIC_INFO": "Basic Information",
+          "SYSTEM_MESSAGES": "System Messages",
+          "INSTRUCTIONS": "Instructions",
+          "FEATURES": "Features",
+          "TOOLS": "Tools "
+        },
        "NAME": {
-          "LABEL": "Assistant Name",
-          "PLACEHOLDER": "Enter a name for the assistant",
-          "ERROR": "Please provide a name for the assistant"
+          "LABEL": "Name",
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
-          "LABEL": "Assistant Description",
-          "PLACEHOLDER": "Describe how and where this assistant will be used",
-          "ERROR": "A description is required"
+          "LABEL": "Description",
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
+          "PLACEHOLDER": "Enter product name",
          "ERROR": "The product name is required"
        },
+        "WELCOME_MESSAGE": {
+          "LABEL": "Welcome Message",
+          "PLACEHOLDER": "Enter welcome message"
+        },
+        "HANDOFF_MESSAGE": {
+          "LABEL": "Handoff Message",
+          "PLACEHOLDER": "Enter handoff message"
+        },
+        "RESOLUTION_MESSAGE": {
+          "LABEL": "Resolution Message",
+          "PLACEHOLDER": "Enter resolution message"
+        },
+        "INSTRUCTIONS": {
+          "LABEL": "Instructions",
+          "PLACEHOLDER": "Enter instructions for the assistant"
+        },
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
@@ -397,7 +446,8 @@
      "EDIT": {
        "TITLE": "Update the assistant",
        "SUCCESS_MESSAGE": "The assistant has been successfully updated",
-        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
+        "NOT_FOUND": "Could not find the assistant. Please try again."
      },
      "OPTIONS": {
        "EDIT_ASSISTANT": "Edit Assistant",
@@ -83,6 +83,22 @@
      "ACTION_PARAMETERS_REQUIRED": "Action parameters are required",
      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
+    },
+    "ACTIONS": {
+      "ASSIGN_TEAM": "Assign a Team",
+      "ASSIGN_AGENT": "Assign an Agent",
+      "ADD_LABEL": "Add a Label",
+      "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "MUTE_CONVERSATION": "Mute Conversation",
+      "SNOOZE_CONVERSATION": "Snooze Conversation",
+      "RESOLVE_CONVERSATION": "Resolve Conversation",
+      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_MESSAGE": "Send a Message",
+      "CHANGE_PRIORITY": "Change Priority",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
    }
  }
 }
@@ -387,7 +387,8 @@
        "LABEL": "Company Name",
        "PLACEHOLDER": "Wayne Enterprises"
      },
-      "SUBMIT": "Submit"
+      "SUBMIT": "Submit",
+      "CANCEL": "Cancel"
    }
  },
  "KEYBOARD_SHORTCUTS": {
@@ -2,23 +2,13 @@
  "AGENT_BOTS": {
    "HEADER": "الروبوتات",
    "LOADING_EDITOR": "جار جلب المحرر...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.You can manage your bots from this page or create new ones using the 'Configure new bot' button.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
    "LEARN_MORE": "Learn about agent bots",
-    "CSML_BOT_EDITOR": {
-      "NAME": {
-        "LABEL": "اسم الروبوت",
-        "PLACEHOLDER": "قم بتسمية الروبوت الخاص بك.",
-        "ERROR": "اسم الروبوت مطلوب."
-      },
-      "DESCRIPTION": {
-        "LABEL": "وصف الروبوت",
-        "PLACEHOLDER": "ماذا يفعل هذا الروبوت؟"
-      },
-      "BOT_CONFIG": {
-        "ERROR": "يرجى إدخال تكوين نبوت CSML الخاص بك أعلاه.",
-        "API_ERROR": "تكوين CSML الخاص بك غير صالح. يرجى إصلاحه والمحاولة مرة أخرى."
-      },
-      "SUBMIT": "التحقق والحفظ"
+    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT_BADGE": "النظام",
+    "AVATAR": {
+      "SUCCESS_DELETE": "Bot avatar deleted successfully",
+      "ERROR_DELETE": "Error deleting bot avatar, please try again"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "اختر الروبوت",
@@ -32,7 +22,7 @@
      "SELECT_PLACEHOLDER": "اختر الروبوت"
    },
    "ADD": {
-      "TITLE": "تكوين روبوت جديد",
+      "TITLE": "Add Bot",
      "CANCEL_BUTTON_TEXT": "إلغاء",
      "API": {
        "SUCCESS_MESSAGE": "تمت إضافة الروبوت بنجاح.",
@@ -40,16 +30,22 @@
      }
    },
    "LIST": {
-      "404": "لم يتم العثور على أي روبوتات. يمكنك إنشاء الروبوت بالنقر على زر 'تكوين روبوت جديد' ↗",
+      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
      "LOADING": "جار جلب الروبوتات...",
-      "TYPE": "نوع الروبوت"
+      "TABLE_HEADER": {
+        "DETAILS": "Bot Details",
+        "URL": "رابط Webhook"
+      }
    },
    "DELETE": {
      "BUTTON_TEXT": "حذف",
      "TITLE": "حذف الروبوت",
-      "SUBMIT": "حذف",
-      "CANCEL_BUTTON_TEXT": "إلغاء",
-      "DESCRIPTION": "هل أنت متأكد أنك تريد حذف هذا الروبوت؟ هذا الإجراء لا يمكن التراجع عنه.",
+      "CONFIRM": {
+        "TITLE": "تأكيد الحذف",
+        "MESSAGE": "Are you sure you want to delete {name}?",
+        "YES": "نعم، احذف",
+        "NO": "لا، احتفظ"
+      },
      "API": {
        "SUCCESS_MESSAGE": "تم حذف الروبوت بنجاح.",
        "ERROR_MESSAGE": "تعذر حذف الروبوت. يرجى المحاولة مرة أخرى."
@@ -57,17 +53,44 @@
    },
    "EDIT": {
      "BUTTON_TEXT": "تعديل",
-      "LOADING": "جار جلب الروبوتات...",
      "TITLE": "تعديل الروبوت",
-      "CANCEL_BUTTON_TEXT": "إلغاء",
      "API": {
        "SUCCESS_MESSAGE": "تم تحديث الروبوت بنجاح.",
        "ERROR_MESSAGE": "تعذر تحديث الروبوت. يرجى المحاولة مرة أخرى."
      }
    },
+    "FORM": {
+      "AVATAR": {
+        "LABEL": "Bot avatar"
+      },
+      "NAME": {
+        "LABEL": "اسم الروبوت",
+        "PLACEHOLDER": "Enter bot name",
+        "REQUIRED": "اسم الروبوت مطلوب"
+      },
+      "DESCRIPTION": {
+        "LABEL": "الوصف",
+        "PLACEHOLDER": "ماذا يفعل هذا الروبوت؟"
+      },
+      "WEBHOOK_URL": {
+        "LABEL": "رابط Webhook",
+        "PLACEHOLDER": "https://example.com/webhook",
+        "REQUIRED": "Webhook URL is required"
+      },
+      "ERRORS": {
+        "NAME": "اسم الروبوت مطلوب",
+        "URL": "Webhook URL is required",
+        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+      },
+      "CANCEL": "إلغاء",
+      "CREATE": "Create Bot",
+      "UPDATE": "Update Bot"
+    },
+    "WEBHOOK": {
+      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+    },
    "TYPES": {
-      "WEBHOOK": "روبوت الـWebhook",
-      "CSML": "بوت CSML"
+      "WEBHOOK": "روبوت الـWebhook"
    }
  }
 }
@@ -126,6 +126,44 @@
      "ATLEAST_ONE_CONDITION_REQUIRED": "شرط واحد على الأقل مطلوب",
      "ATLEAST_ONE_ACTION_REQUIRED": "إجراء واحد على الأقل مطلوب"
    },
-    "NONE_OPTION": "لا شيء"
+    "NONE_OPTION": "لا شيء",
+    "EVENTS": {
+      "CONVERSATION_CREATED": "تم إنشاء المحادثة",
+      "CONVERSATION_UPDATED": "تم تحديث المحادثة",
+      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_OPENED": "Conversation Opened"
+    },
+    "ACTIONS": {
+      "ASSIGN_AGENT": "Assign to Agent",
+      "ASSIGN_TEAM": "Assign a Team",
+      "ADD_LABEL": "Add a Label",
+      "REMOVE_LABEL": "Remove a Label",
+      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "MUTE_CONVERSATION": "كتم المحادثة",
+      "SNOOZE_CONVERSATION": "تأجيل المحادثة",
+      "RESOLVE_CONVERSATION": "إعادة فتح المحادثة",
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
+      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_MESSAGE": "Send a Message",
+      "CHANGE_PRIORITY": "تغيير الأولوية",
+      "ADD_SLA": "Add SLA"
+    },
+    "ATTRIBUTES": {
+      "MESSAGE_TYPE": "Message Type",
+      "MESSAGE_CONTAINS": "Message Contains",
+      "EMAIL": "البريد الإلكتروني",
+      "INBOX": "صندوق الوارد",
+      "CONVERSATION_LANGUAGE": "Conversation Language",
+      "PHONE_NUMBER": "رقم الهاتف",
+      "STATUS": "الحالة",
+      "BROWSER_LANGUAGE": "لغة المتصفح",
+      "MAIL_SUBJECT": "Email Subject",
+      "COUNTRY_NAME": "الدولة",
+      "REFERER_LINK": "Referrer Link",
+      "ASSIGNEE_NAME": "المكلَّف",
+      "TEAM_NAME": "الفريق",
+      "PRIORITY": "الأولوية"
+    }
  }
 }
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "اعرف المزيد",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -544,6 +544,9 @@
        "WROTE": "كتب",
        "YOU": "أنت",
        "SAVE": "Save note",
+        "EXPAND": "Expand",
+        "COLLAPSE": "Collapse",
+        "NO_NOTES": "No notes, you can add notes from the contact details page.",
        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
      }
    },
@@ -32,10 +32,12 @@
    "LOADING_CONVERSATIONS": "جاري جلب المحادثات",
    "CANNOT_REPLY": "لا يمكنك الرد بسبب",
    "24_HOURS_WINDOW": "قيد نافذة الـ 24 ساعة",
+    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "لم يتم تعيين هذه المحادثة لك. هل ترغب في تعيين هذه المحادثة لنفسك؟",
    "ASSIGN_TO_ME": "إسناد لي",
    "TWILIO_WHATSAPP_CAN_REPLY": "يمكنك فقط الرد على هذه المحادثة باستخدام رسالة قالب بسبب",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "قيد نافذة الـ 24 ساعة",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
    "REPLYING_TO": "أنت ترد على:",
    "REMOVE_SELECTION": "إزالة التحديد",
    "DOWNLOAD": "تحميل",
@@ -293,6 +295,7 @@
      "CONVERSATION_ACTIONS": "إجراءات المحادثة",
      "CONVERSATION_LABELS": "وسوم المحادثة",
      "CONVERSATION_INFO": "معلومات المحادثة",
+      "CONTACT_NOTES": "Contact Notes",
      "CONTACT_ATTRIBUTES": "سمات جهة الاتصال",
      "PREVIOUS_CONVERSATION": "المحادثات السابقة",
      "MACROS": "ماكروس",
@@ -1,5 +1,11 @@
 {
  "GENERAL_SETTINGS": {
+    "LIMIT_MESSAGES": {
+      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
+      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
+      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
+    },
    "TITLE": "إعدادات الحساب",
    "SUBMIT": "تحديث الإعدادات",
    "BACK": "العودة",
@@ -8,6 +14,26 @@
      "ERROR": "تعذر تحديث الإعدادات، الرجاء المحاولة مرة أخرى!",
      "SUCCESS": "تم تحديث إعدادات الحساب بنجاح"
    },
+    "ACCOUNT_DELETE_SECTION": {
+      "TITLE": "Delete your Account",
+      "NOTE": "Once you delete your account, all your data will be deleted.",
+      "BUTTON_TEXT": "Delete Your Account",
+      "CONFIRM": {
+        "TITLE": "Delete Account",
+        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
+        "BUTTON_TEXT": "حذف",
+        "DISMISS": "إلغاء",
+        "PLACE_HOLDER": "الرجاء كتابة {accountName} للتأكيد"
+      },
+      "SUCCESS": "Account marked for deletion",
+      "FAILURE": "Could not delete account, try again!",
+      "SCHEDULED_DELETION": {
+        "TITLE": "Account Scheduled for Deletion",
+        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
+        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
+        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
+      }
+    },
    "FORM": {
      "ERROR": "الرجاء إصلاح الأخطاء في النموذج",
      "GENERAL_SECTION": {
@@ -18,6 +44,10 @@
        "TITLE": "معرف الحساب",
        "NOTE": "هذا المعرف مطلوب إذا كنت بصدد بناء تكامل على API"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "اسم الحساب",
        "PLACEHOLDER": "اسم الحساب الخاص بك",
@@ -38,10 +68,23 @@
        "PLACEHOLDER": "عنوان البريد الإلكتروني الخاص باستقبال رسائل الدعم الفني",
        "ERROR": ""
      },
+      "AUTO_RESOLVE_IGNORE_WAITING": {
+        "LABEL": "Exclude unattended conversations",
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "عدد الأيام للتذكرة التي يجب أن يتم حلها تلقائياً إذا لم يكن هناك أي نشاط",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "الرجاء إدخال مدة صالحة للحل تلقائي (حد أدنى 1 يوم والحد الأقصى 999 يوما)"
+        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "تحديث",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "الاستمرار في المحادثة عبر رسائل البريد الإلكتروني مفعّل لحسابك.",
@@ -51,6 +94,7 @@
    "UPDATE_CHATWOOT": "يتوفر تحديث {latestChatwootVersion} لـ Chatwoot. الرجاء التحديث.",
    "LEARN_MORE": "اعرف المزيد",
    "PAYMENT_PENDING": "الدفعة الخاصة بك معلقة. الرجاء تحديث معلومات الدفع الخاصة بك للاستمرار في استخدام Chatwoot",
+    "UPGRADE": "Upgrade to continue using Chatwoot",
    "LIMITS_UPGRADE": "لقد تجاوز حسابك حدود الاستخدام، يرجى ترقية خطتك للاستمرار في استخدام Chatwoot",
    "OPEN_BILLING": "فتح الفواتير"
  },
@@ -696,7 +696,8 @@
      "SLUG": {
        "LABEL": "Slug",
        "PLACEHOLDER": "user-guide",
-        "ERROR": "Slug is required"
+        "ERROR": "Slug is required",
+        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
      }
    },
    "PORTAL_SETTINGS": {
@@ -43,7 +43,17 @@
        "INBOX_NAME": "اسم صندوق الوارد لقناة التواصل",
        "ADD_NAME": "قم بتعيين اسم لصندوق الوارد الخاص بقناتك الجديدة",
        "PICK_NAME": "Pick a Name for your Inbox",
-        "PICK_A_VALUE": "اختر قيمة"
+        "PICK_A_VALUE": "اختر قيمة",
+        "CREATE_INBOX": "إنشاء قناة تواصل"
+      },
+      "INSTAGRAM": {
+        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
+        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
+        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
+        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
+        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
+        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
+        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
      },
      "TWITTER": {
        "HELP": "لإضافة حساب تويتر الخاص بك كقناة تواصل، تحتاج إلى مصادقة حسابك على تويتر بك بالنقر على زر \"تسجيل الدخول باستخدام تويتر\" ",
@@ -753,7 +763,8 @@
      "EMAIL": "البريد الإلكتروني",
      "TELEGRAM": "تيليجرام",
      "LINE": "Line",
-      "API": "قناة API"
+      "API": "قناة API",
+      "INSTAGRAM": "Instagram"
    }
  }
 }
@@ -41,7 +41,9 @@
            "MESSAGE_UPDATED": "تم تحديث الرسالة",
            "WEBWIDGET_TRIGGERED": "أداة الدردشة المباشرة مفتوحة من قبل المستخدم",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated"
+            "CONTACT_UPDATED": "Contact updated",
+            "CONVERSATION_TYPING_ON": "Conversation Typing On",
+            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
          }
        },
        "END_POINT": {
@@ -329,11 +331,34 @@
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
      "SEND_MESSAGE": "إرسال الرسالة...",
+      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "أنت",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
+    },
+    "PLAYGROUND": {
+      "USER": "أنت",
+      "ASSISTANT": "Assistant",
+      "MESSAGE_PLACEHOLDER": "أكتب رسالتك...",
+      "HEADER": "Playground",
+      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
+      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
    },
    "PAYWALL": {
      "TITLE": "Upgrade to use Captain AI",
@@ -373,21 +398,45 @@
        "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
      },
      "FORM": {
+        "UPDATE": "تحديث",
+        "SECTIONS": {
+          "BASIC_INFO": "Basic Information",
+          "SYSTEM_MESSAGES": "System Messages",
+          "INSTRUCTIONS": "Instructions",
+          "FEATURES": "الخصائص",
+          "TOOLS": "Tools "
+        },
        "NAME": {
-          "LABEL": "Assistant Name",
-          "PLACEHOLDER": "Enter a name for the assistant",
-          "ERROR": "Please provide a name for the assistant"
+          "LABEL": "الاسم",
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
-          "LABEL": "Assistant Description",
-          "PLACEHOLDER": "Describe how and where this assistant will be used",
-          "ERROR": "A description is required"
+          "LABEL": "الوصف",
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
+          "PLACEHOLDER": "Enter product name",
          "ERROR": "The product name is required"
        },
+        "WELCOME_MESSAGE": {
+          "LABEL": "Welcome Message",
+          "PLACEHOLDER": "Enter welcome message"
+        },
+        "HANDOFF_MESSAGE": {
+          "LABEL": "Handoff Message",
+          "PLACEHOLDER": "Enter handoff message"
+        },
+        "RESOLUTION_MESSAGE": {
+          "LABEL": "Resolution Message",
+          "PLACEHOLDER": "Enter resolution message"
+        },
+        "INSTRUCTIONS": {
+          "LABEL": "Instructions",
+          "PLACEHOLDER": "Enter instructions for the assistant"
+        },
        "FEATURES": {
          "TITLE": "الخصائص",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
@@ -397,7 +446,8 @@
      "EDIT": {
        "TITLE": "Update the assistant",
        "SUCCESS_MESSAGE": "The assistant has been successfully updated",
-        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
+        "NOT_FOUND": "Could not find the assistant. Please try again."
      },
      "OPTIONS": {
        "EDIT_ASSISTANT": "Edit Assistant",
@@ -83,6 +83,22 @@
      "ACTION_PARAMETERS_REQUIRED": "معلمات الإجراء مطلوبة",
      "ATLEAST_ONE_CONDITION_REQUIRED": "شرط واحد على الأقل مطلوب",
      "ATLEAST_ONE_ACTION_REQUIRED": "إجراء واحد على الأقل مطلوب"
+    },
+    "ACTIONS": {
+      "ASSIGN_TEAM": "Assign a Team",
+      "ASSIGN_AGENT": "Assign an Agent",
+      "ADD_LABEL": "Add a Label",
+      "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "MUTE_CONVERSATION": "كتم المحادثة",
+      "SNOOZE_CONVERSATION": "تأجيل المحادثة",
+      "RESOLVE_CONVERSATION": "إعادة فتح المحادثة",
+      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_MESSAGE": "Send a Message",
+      "CHANGE_PRIORITY": "تغيير الأولوية",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
    }
  }
 }
@@ -387,7 +387,8 @@
        "LABEL": "اسم المنشأة",
        "PLACEHOLDER": "مؤسسة Wayne"
      },
-      "SUBMIT": "إرسال"
+      "SUBMIT": "إرسال",
+      "CANCEL": "إلغاء"
    }
  },
  "KEYBOARD_SHORTCUTS": {
@@ -2,23 +2,13 @@
  "AGENT_BOTS": {
    "HEADER": "Bots",
    "LOADING_EDITOR": "Loading editor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.You can manage your bots from this page or create new ones using the 'Configure new bot' button.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
    "LEARN_MORE": "Learn about agent bots",
-    "CSML_BOT_EDITOR": {
-      "NAME": {
-        "LABEL": "Bot name",
-        "PLACEHOLDER": "Name your bot.",
-        "ERROR": "Bot name is required."
-      },
-      "DESCRIPTION": {
-        "LABEL": "Bot description",
-        "PLACEHOLDER": "What does this bot do?"
-      },
-      "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above.",
-        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
-      },
-      "SUBMIT": "Validate and save"
+    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT_BADGE": "System",
+    "AVATAR": {
+      "SUCCESS_DELETE": "Bot avatar deleted successfully",
+      "ERROR_DELETE": "Error deleting bot avatar, please try again"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
@@ -32,7 +22,7 @@
      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
-      "TITLE": "Configure new bot",
+      "TITLE": "Add Bot",
      "CANCEL_BUTTON_TEXT": "Cancel",
      "API": {
        "SUCCESS_MESSAGE": "Bot added successfully.",
@@ -40,16 +30,22 @@
      }
    },
    "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
      "LOADING": "Fetching bots...",
-      "TYPE": "Bot type"
+      "TABLE_HEADER": {
+        "DETAILS": "Bot Details",
+        "URL": "Webhook URL"
+      }
    },
    "DELETE": {
      "BUTTON_TEXT": "Delete",
      "TITLE": "Delete bot",
-      "SUBMIT": "Delete",
-      "CANCEL_BUTTON_TEXT": "Cancel",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
+      "CONFIRM": {
+        "TITLE": "Confirm Deletion",
+        "MESSAGE": "Are you sure you want to delete {name}?",
+        "YES": "Yes, Delete",
+        "NO": "No, Keep"
+      },
      "API": {
        "SUCCESS_MESSAGE": "Bot deleted successfully.",
        "ERROR_MESSAGE": "Could not delete bot. Please try again."
@@ -57,17 +53,44 @@
    },
    "EDIT": {
      "BUTTON_TEXT": "Edit",
-      "LOADING": "Fetching bots...",
      "TITLE": "Edit bot",
-      "CANCEL_BUTTON_TEXT": "Cancel",
      "API": {
        "SUCCESS_MESSAGE": "Bot updated successfully.",
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
+    "FORM": {
+      "AVATAR": {
+        "LABEL": "Bot avatar"
+      },
+      "NAME": {
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Enter bot name",
+        "REQUIRED": "Bot name is required"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Description",
+        "PLACEHOLDER": "What does this bot do?"
+      },
+      "WEBHOOK_URL": {
+        "LABEL": "Webhook URL",
+        "PLACEHOLDER": "https://example.com/webhook",
+        "REQUIRED": "Webhook URL is required"
+      },
+      "ERRORS": {
+        "NAME": "Bot name is required",
+        "URL": "Webhook URL is required",
+        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+      },
+      "CANCEL": "Cancel",
+      "CREATE": "Create Bot",
+      "UPDATE": "Update Bot"
+    },
+    "WEBHOOK": {
+      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+    },
    "TYPES": {
-      "WEBHOOK": "Webhook bot",
-      "CSML": "CSML bot"
+      "WEBHOOK": "Webhook bot"
    }
  }
 }
@@ -126,6 +126,44 @@
      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
    },
-    "NONE_OPTION": "None"
+    "NONE_OPTION": "None",
+    "EVENTS": {
+      "CONVERSATION_CREATED": "Conversation Created",
+      "CONVERSATION_UPDATED": "Conversation Updated",
+      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_OPENED": "Conversation Opened"
+    },
+    "ACTIONS": {
+      "ASSIGN_AGENT": "Assign to Agent",
+      "ASSIGN_TEAM": "Assign a Team",
+      "ADD_LABEL": "Add a Label",
+      "REMOVE_LABEL": "Remove a Label",
+      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "MUTE_CONVERSATION": "Mute Conversation",
+      "SNOOZE_CONVERSATION": "Snooze Conversation",
+      "RESOLVE_CONVERSATION": "Resolve Conversation",
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
+      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_MESSAGE": "Send a Message",
+      "CHANGE_PRIORITY": "Change Priority",
+      "ADD_SLA": "Add SLA"
+    },
+    "ATTRIBUTES": {
+      "MESSAGE_TYPE": "Message Type",
+      "MESSAGE_CONTAINS": "Message Contains",
+      "EMAIL": "Email",
+      "INBOX": "Inbox",
+      "CONVERSATION_LANGUAGE": "Conversation Language",
+      "PHONE_NUMBER": "Phone Number",
+      "STATUS": "Status",
+      "BROWSER_LANGUAGE": "Browser Language",
+      "MAIL_SUBJECT": "Email Subject",
+      "COUNTRY_NAME": "Country",
+      "REFERER_LINK": "Referrer Link",
+      "ASSIGNEE_NAME": "Assignee",
+      "TEAM_NAME": "Team",
+      "PRIORITY": "Priority"
+    }
  }
 }
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -544,6 +544,9 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
+        "EXPAND": "Expand",
+        "COLLAPSE": "Collapse",
+        "NO_NOTES": "No notes, you can add notes from the contact details page.",
        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
      }
    },
@@ -32,10 +32,12 @@
    "LOADING_CONVERSATIONS": "Loading Conversations",
    "CANNOT_REPLY": "You cannot reply due to",
    "24_HOURS_WINDOW": "24 hour message window restriction",
+    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
    "ASSIGN_TO_ME": "Assign to me",
    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
    "REPLYING_TO": "You are replying to:",
    "REMOVE_SELECTION": "Remove Selection",
    "DOWNLOAD": "Download",
@@ -293,6 +295,7 @@
      "CONVERSATION_ACTIONS": "Conversation Actions",
      "CONVERSATION_LABELS": "Conversation Labels",
      "CONVERSATION_INFO": "Conversation Information",
+      "CONTACT_NOTES": "Contact Notes",
      "CONTACT_ATTRIBUTES": "Contact Attributes",
      "PREVIOUS_CONVERSATION": "Previous Conversations",
      "MACROS": "Macros",
@@ -1,5 +1,11 @@
 {
  "GENERAL_SETTINGS": {
+    "LIMIT_MESSAGES": {
+      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
+      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
+      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
+    },
    "TITLE": "Account settings",
    "SUBMIT": "Update settings",
    "BACK": "Back",
@@ -8,6 +14,26 @@
      "ERROR": "Could not update settings, try again!",
      "SUCCESS": "Successfully updated account settings"
    },
+    "ACCOUNT_DELETE_SECTION": {
+      "TITLE": "Delete your Account",
+      "NOTE": "Once you delete your account, all your data will be deleted.",
+      "BUTTON_TEXT": "Delete Your Account",
+      "CONFIRM": {
+        "TITLE": "Delete Account",
+        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
+        "BUTTON_TEXT": "Delete",
+        "DISMISS": "Cancel",
+        "PLACE_HOLDER": "Please type {accountName} to confirm"
+      },
+      "SUCCESS": "Account marked for deletion",
+      "FAILURE": "Could not delete account, try again!",
+      "SCHEDULED_DELETION": {
+        "TITLE": "Account Scheduled for Deletion",
+        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
+        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
+        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
+      }
+    },
    "FORM": {
      "ERROR": "Please fix form errors",
      "GENERAL_SECTION": {
@@ -18,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -38,10 +68,23 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
+      "AUTO_RESOLVE_IGNORE_WAITING": {
+        "LABEL": "Exclude unattended conversations",
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -51,6 +94,7 @@
    "UPDATE_CHATWOOT": "An update {latestChatwootVersion} for Chatwoot is available. Please update your instance.",
    "LEARN_MORE": "Learn more",
    "PAYMENT_PENDING": "Your payment is pending. Please update your payment information to continue using Chatwoot",
+    "UPGRADE": "Upgrade to continue using Chatwoot",
    "LIMITS_UPGRADE": "Your account has exceeded the usage limits, please upgrade your plan to continue using Chatwoot",
    "OPEN_BILLING": "Open billing"
  },
@@ -696,7 +696,8 @@
      "SLUG": {
        "LABEL": "Slug",
        "PLACEHOLDER": "user-guide",
-        "ERROR": "Slug is required"
+        "ERROR": "Slug is required",
+        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
      }
    },
    "PORTAL_SETTINGS": {
@@ -43,7 +43,17 @@
        "INBOX_NAME": "Inbox Name",
        "ADD_NAME": "Add a name for your inbox",
        "PICK_NAME": "Pick a Name for your Inbox",
-        "PICK_A_VALUE": "Pick a value"
+        "PICK_A_VALUE": "Pick a value",
+        "CREATE_INBOX": "Create Inbox"
+      },
+      "INSTAGRAM": {
+        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
+        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
+        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
+        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
+        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
+        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
+        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
      },
      "TWITTER": {
        "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
@@ -753,7 +763,8 @@
      "EMAIL": "Email",
      "TELEGRAM": "Telegram",
      "LINE": "Line",
-      "API": "API Channel"
+      "API": "API Channel",
+      "INSTAGRAM": "Instagram"
    }
  }
 }
@@ -41,7 +41,9 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated"
+            "CONTACT_UPDATED": "Contact updated",
+            "CONVERSATION_TYPING_ON": "Conversation Typing On",
+            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
          }
        },
        "END_POINT": {
@@ -329,11 +331,34 @@
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
      "SEND_MESSAGE": "Send message...",
+      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
+    },
+    "PLAYGROUND": {
+      "USER": "You",
+      "ASSISTANT": "Assistant",
+      "MESSAGE_PLACEHOLDER": "Type your message...",
+      "HEADER": "Playground",
+      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
+      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
    },
    "PAYWALL": {
      "TITLE": "Upgrade to use Captain AI",
@@ -373,21 +398,45 @@
        "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
      },
      "FORM": {
+        "UPDATE": "Update",
+        "SECTIONS": {
+          "BASIC_INFO": "Basic Information",
+          "SYSTEM_MESSAGES": "System Messages",
+          "INSTRUCTIONS": "Instructions",
+          "FEATURES": "Features",
+          "TOOLS": "Tools "
+        },
        "NAME": {
-          "LABEL": "Assistant Name",
-          "PLACEHOLDER": "Enter a name for the assistant",
-          "ERROR": "Please provide a name for the assistant"
+          "LABEL": "Name",
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
-          "LABEL": "Assistant Description",
-          "PLACEHOLDER": "Describe how and where this assistant will be used",
-          "ERROR": "A description is required"
+          "LABEL": "Description",
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
+          "PLACEHOLDER": "Enter product name",
          "ERROR": "The product name is required"
        },
+        "WELCOME_MESSAGE": {
+          "LABEL": "Welcome Message",
+          "PLACEHOLDER": "Enter welcome message"
+        },
+        "HANDOFF_MESSAGE": {
+          "LABEL": "Handoff Message",
+          "PLACEHOLDER": "Enter handoff message"
+        },
+        "RESOLUTION_MESSAGE": {
+          "LABEL": "Resolution Message",
+          "PLACEHOLDER": "Enter resolution message"
+        },
+        "INSTRUCTIONS": {
+          "LABEL": "Instructions",
+          "PLACEHOLDER": "Enter instructions for the assistant"
+        },
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
@@ -397,7 +446,8 @@
      "EDIT": {
        "TITLE": "Update the assistant",
        "SUCCESS_MESSAGE": "The assistant has been successfully updated",
-        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
+        "NOT_FOUND": "Could not find the assistant. Please try again."
      },
      "OPTIONS": {
        "EDIT_ASSISTANT": "Edit Assistant",
@@ -83,6 +83,22 @@
      "ACTION_PARAMETERS_REQUIRED": "Action parameters are required",
      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
+    },
+    "ACTIONS": {
+      "ASSIGN_TEAM": "Assign a Team",
+      "ASSIGN_AGENT": "Assign an Agent",
+      "ADD_LABEL": "Add a Label",
+      "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "MUTE_CONVERSATION": "Mute Conversation",
+      "SNOOZE_CONVERSATION": "Snooze Conversation",
+      "RESOLVE_CONVERSATION": "Resolve Conversation",
+      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_MESSAGE": "Send a Message",
+      "CHANGE_PRIORITY": "Change Priority",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
    }
  }
 }
@@ -387,7 +387,8 @@
        "LABEL": "Company Name",
        "PLACEHOLDER": "Wayne Enterprises"
      },
-      "SUBMIT": "Submit"
+      "SUBMIT": "Submit",
+      "CANCEL": "Cancel"
    }
  },
  "KEYBOARD_SHORTCUTS": {
@@ -2,23 +2,13 @@
  "AGENT_BOTS": {
    "HEADER": "Bots",
    "LOADING_EDITOR": "Loading editor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.You can manage your bots from this page or create new ones using the 'Configure new bot' button.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
    "LEARN_MORE": "Learn about agent bots",
-    "CSML_BOT_EDITOR": {
-      "NAME": {
-        "LABEL": "Bot name",
-        "PLACEHOLDER": "Name your bot.",
-        "ERROR": "Bot name is required."
-      },
-      "DESCRIPTION": {
-        "LABEL": "Bot description",
-        "PLACEHOLDER": "What does this bot do?"
-      },
-      "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above.",
-        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
-      },
-      "SUBMIT": "Validate and save"
+    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT_BADGE": "System",
+    "AVATAR": {
+      "SUCCESS_DELETE": "Bot avatar deleted successfully",
+      "ERROR_DELETE": "Error deleting bot avatar, please try again"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
@@ -32,7 +22,7 @@
      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
-      "TITLE": "Configure new bot",
+      "TITLE": "Add Bot",
      "CANCEL_BUTTON_TEXT": "Отмени",
      "API": {
        "SUCCESS_MESSAGE": "Bot added successfully.",
@@ -40,16 +30,22 @@
      }
    },
    "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
      "LOADING": "Fetching bots...",
-      "TYPE": "Bot type"
+      "TABLE_HEADER": {
+        "DETAILS": "Bot Details",
+        "URL": "Webhook URL"
+      }
    },
    "DELETE": {
      "BUTTON_TEXT": "Изтрий",
      "TITLE": "Delete bot",
-      "SUBMIT": "Изтрий",
-      "CANCEL_BUTTON_TEXT": "Отмени",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
+      "CONFIRM": {
+        "TITLE": "Потвърди изтриването",
+        "MESSAGE": "Are you sure you want to delete {name}?",
+        "YES": "Да, изтрий",
+        "NO": "Не, запази"
+      },
      "API": {
        "SUCCESS_MESSAGE": "Bot deleted successfully.",
        "ERROR_MESSAGE": "Could not delete bot. Please try again."
@@ -57,17 +53,44 @@
    },
    "EDIT": {
      "BUTTON_TEXT": "Редактирай",
-      "LOADING": "Fetching bots...",
      "TITLE": "Edit bot",
-      "CANCEL_BUTTON_TEXT": "Отмени",
      "API": {
        "SUCCESS_MESSAGE": "Bot updated successfully.",
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
+    "FORM": {
+      "AVATAR": {
+        "LABEL": "Bot avatar"
+      },
+      "NAME": {
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Enter bot name",
+        "REQUIRED": "Bot name is required"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Описание",
+        "PLACEHOLDER": "What does this bot do?"
+      },
+      "WEBHOOK_URL": {
+        "LABEL": "Webhook URL",
+        "PLACEHOLDER": "https://example.com/webhook",
+        "REQUIRED": "Webhook URL is required"
+      },
+      "ERRORS": {
+        "NAME": "Bot name is required",
+        "URL": "Webhook URL is required",
+        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+      },
+      "CANCEL": "Отмени",
+      "CREATE": "Create Bot",
+      "UPDATE": "Update Bot"
+    },
+    "WEBHOOK": {
+      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+    },
    "TYPES": {
-      "WEBHOOK": "Webhook bot",
-      "CSML": "CSML bot"
+      "WEBHOOK": "Webhook bot"
    }
  }
 }
@@ -126,6 +126,44 @@
      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
    },
-    "NONE_OPTION": "Нито един"
+    "NONE_OPTION": "Нито един",
+    "EVENTS": {
+      "CONVERSATION_CREATED": "Conversation Created",
+      "CONVERSATION_UPDATED": "Conversation Updated",
+      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_OPENED": "Conversation Opened"
+    },
+    "ACTIONS": {
+      "ASSIGN_AGENT": "Assign to Agent",
+      "ASSIGN_TEAM": "Assign a Team",
+      "ADD_LABEL": "Add a Label",
+      "REMOVE_LABEL": "Remove a Label",
+      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "MUTE_CONVERSATION": "Заглушаване на разговора",
+      "SNOOZE_CONVERSATION": "Snooze Conversation",
+      "RESOLVE_CONVERSATION": "Resolve Conversation",
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
+      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_MESSAGE": "Send a Message",
+      "CHANGE_PRIORITY": "Change Priority",
+      "ADD_SLA": "Add SLA"
+    },
+    "ATTRIBUTES": {
+      "MESSAGE_TYPE": "Message Type",
+      "MESSAGE_CONTAINS": "Message Contains",
+      "EMAIL": "Email",
+      "INBOX": "Входяща кутия",
+      "CONVERSATION_LANGUAGE": "Conversation Language",
+      "PHONE_NUMBER": "Phone Number",
+      "STATUS": "Статус",
+      "BROWSER_LANGUAGE": "Език на браузъра",
+      "MAIL_SUBJECT": "Email Subject",
+      "COUNTRY_NAME": "Държава",
+      "REFERER_LINK": "Referrer Link",
+      "ASSIGNEE_NAME": "Assignee",
+      "TEAM_NAME": "Team",
+      "PRIORITY": "Priority"
+    }
  }
 }
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Learn more",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -544,6 +544,9 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
+        "EXPAND": "Expand",
+        "COLLAPSE": "Collapse",
+        "NO_NOTES": "No notes, you can add notes from the contact details page.",
        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
      }
    },
@@ -32,10 +32,12 @@
    "LOADING_CONVERSATIONS": "Loading Conversations",
    "CANNOT_REPLY": "You cannot reply due to",
    "24_HOURS_WINDOW": "24 hour message window restriction",
+    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
    "ASSIGN_TO_ME": "Assign to me",
    "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
    "REPLYING_TO": "You are replying to:",
    "REMOVE_SELECTION": "Remove Selection",
    "DOWNLOAD": "Download",
@@ -293,6 +295,7 @@
      "CONVERSATION_ACTIONS": "Conversation Actions",
      "CONVERSATION_LABELS": "Етикети на разговора",
      "CONVERSATION_INFO": "Conversation Information",
+      "CONTACT_NOTES": "Contact Notes",
      "CONTACT_ATTRIBUTES": "Contact Attributes",
      "PREVIOUS_CONVERSATION": "Предишни разговори",
      "MACROS": "Macros",
@@ -1,5 +1,11 @@
 {
  "GENERAL_SETTINGS": {
+    "LIMIT_MESSAGES": {
+      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
+      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
+      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
+    },
    "TITLE": "Account settings",
    "SUBMIT": "Update settings",
    "BACK": "Back",
@@ -8,6 +14,26 @@
      "ERROR": "Could not update settings, try again!",
      "SUCCESS": "Successfully updated account settings"
    },
+    "ACCOUNT_DELETE_SECTION": {
+      "TITLE": "Delete your Account",
+      "NOTE": "Once you delete your account, all your data will be deleted.",
+      "BUTTON_TEXT": "Delete Your Account",
+      "CONFIRM": {
+        "TITLE": "Delete Account",
+        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
+        "BUTTON_TEXT": "Изтрий",
+        "DISMISS": "Отмени",
+        "PLACE_HOLDER": "Please type {accountName} to confirm"
+      },
+      "SUCCESS": "Account marked for deletion",
+      "FAILURE": "Could not delete account, try again!",
+      "SCHEDULED_DELETION": {
+        "TITLE": "Account Scheduled for Deletion",
+        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
+        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
+        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
+      }
+    },
    "FORM": {
      "ERROR": "Please fix form errors",
      "GENERAL_SECTION": {
@@ -18,6 +44,10 @@
        "TITLE": "Account ID",
        "NOTE": "This ID is required if you are building an API based integration"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Account name",
        "PLACEHOLDER": "Your account name",
@@ -38,10 +68,23 @@
        "PLACEHOLDER": "Your company's support email",
        "ERROR": ""
      },
+      "AUTO_RESOLVE_IGNORE_WAITING": {
+        "LABEL": "Exclude unattended conversations",
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
+        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Update",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -51,6 +94,7 @@
    "UPDATE_CHATWOOT": "An update {latestChatwootVersion} for Chatwoot is available. Please update your instance.",
    "LEARN_MORE": "Learn more",
    "PAYMENT_PENDING": "Your payment is pending. Please update your payment information to continue using Chatwoot",
+    "UPGRADE": "Upgrade to continue using Chatwoot",
    "LIMITS_UPGRADE": "Your account has exceeded the usage limits, please upgrade your plan to continue using Chatwoot",
    "OPEN_BILLING": "Open billing"
  },
@@ -696,7 +696,8 @@
      "SLUG": {
        "LABEL": "Slug",
        "PLACEHOLDER": "user-guide",
-        "ERROR": "Slug is required"
+        "ERROR": "Slug is required",
+        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
      }
    },
    "PORTAL_SETTINGS": {
@@ -43,7 +43,17 @@
        "INBOX_NAME": "Inbox Name",
        "ADD_NAME": "Add a name for your inbox",
        "PICK_NAME": "Pick a Name for your Inbox",
-        "PICK_A_VALUE": "Pick a value"
+        "PICK_A_VALUE": "Pick a value",
+        "CREATE_INBOX": "Create Inbox"
+      },
+      "INSTAGRAM": {
+        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
+        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
+        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
+        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
+        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
+        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
+        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
      },
      "TWITTER": {
        "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
@@ -753,7 +763,8 @@
      "EMAIL": "Имейл",
      "TELEGRAM": "Telegram",
      "LINE": "Line",
-      "API": "API Channel"
+      "API": "API Channel",
+      "INSTAGRAM": "Instagram"
    }
  }
 }
@@ -41,7 +41,9 @@
            "MESSAGE_UPDATED": "Message updated",
            "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
            "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated"
+            "CONTACT_UPDATED": "Contact updated",
+            "CONVERSATION_TYPING_ON": "Conversation Typing On",
+            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
          }
        },
        "END_POINT": {
@@ -329,11 +331,34 @@
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
      "SEND_MESSAGE": "Изпрати съобщение...",
+      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
+    },
+    "PLAYGROUND": {
+      "USER": "You",
+      "ASSISTANT": "Assistant",
+      "MESSAGE_PLACEHOLDER": "Напишете вашето съобщение...",
+      "HEADER": "Playground",
+      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
+      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
    },
    "PAYWALL": {
      "TITLE": "Upgrade to use Captain AI",
@@ -373,21 +398,45 @@
        "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
      },
      "FORM": {
+        "UPDATE": "Update",
+        "SECTIONS": {
+          "BASIC_INFO": "Basic Information",
+          "SYSTEM_MESSAGES": "System Messages",
+          "INSTRUCTIONS": "Instructions",
+          "FEATURES": "Features",
+          "TOOLS": "Tools "
+        },
        "NAME": {
-          "LABEL": "Assistant Name",
-          "PLACEHOLDER": "Enter a name for the assistant",
-          "ERROR": "Please provide a name for the assistant"
+          "LABEL": "Име",
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
-          "LABEL": "Assistant Description",
-          "PLACEHOLDER": "Describe how and where this assistant will be used",
-          "ERROR": "A description is required"
+          "LABEL": "Описание",
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
+          "PLACEHOLDER": "Enter product name",
          "ERROR": "The product name is required"
        },
+        "WELCOME_MESSAGE": {
+          "LABEL": "Welcome Message",
+          "PLACEHOLDER": "Enter welcome message"
+        },
+        "HANDOFF_MESSAGE": {
+          "LABEL": "Handoff Message",
+          "PLACEHOLDER": "Enter handoff message"
+        },
+        "RESOLUTION_MESSAGE": {
+          "LABEL": "Resolution Message",
+          "PLACEHOLDER": "Enter resolution message"
+        },
+        "INSTRUCTIONS": {
+          "LABEL": "Instructions",
+          "PLACEHOLDER": "Enter instructions for the assistant"
+        },
        "FEATURES": {
          "TITLE": "Features",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
@@ -397,7 +446,8 @@
      "EDIT": {
        "TITLE": "Update the assistant",
        "SUCCESS_MESSAGE": "The assistant has been successfully updated",
-        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
+        "NOT_FOUND": "Could not find the assistant. Please try again."
      },
      "OPTIONS": {
        "EDIT_ASSISTANT": "Edit Assistant",
@@ -83,6 +83,22 @@
      "ACTION_PARAMETERS_REQUIRED": "Action parameters are required",
      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
+    },
+    "ACTIONS": {
+      "ASSIGN_TEAM": "Assign a Team",
+      "ASSIGN_AGENT": "Assign an Agent",
+      "ADD_LABEL": "Add a Label",
+      "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "MUTE_CONVERSATION": "Заглушаване на разговора",
+      "SNOOZE_CONVERSATION": "Snooze Conversation",
+      "RESOLVE_CONVERSATION": "Resolve Conversation",
+      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_MESSAGE": "Send a Message",
+      "CHANGE_PRIORITY": "Change Priority",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
    }
  }
 }
@@ -387,7 +387,8 @@
        "LABEL": "Име на фирма",
        "PLACEHOLDER": "Wayne Enterprises"
      },
-      "SUBMIT": "Изпращане"
+      "SUBMIT": "Изпращане",
+      "CANCEL": "Отмени"
    }
  },
  "KEYBOARD_SHORTCUTS": {
@@ -2,23 +2,13 @@
  "AGENT_BOTS": {
    "HEADER": "Bots",
    "LOADING_EDITOR": "S'està carregant l'editor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.You can manage your bots from this page or create new ones using the 'Configure new bot' button.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
    "LEARN_MORE": "Learn about agent bots",
-    "CSML_BOT_EDITOR": {
-      "NAME": {
-        "LABEL": "Nom del bot",
-        "PLACEHOLDER": "Anomena el teu bot.",
-        "ERROR": "El nom del bot és obligatori."
-      },
-      "DESCRIPTION": {
-        "LABEL": "Descripció del bot",
-        "PLACEHOLDER": "Què fa aquest bot?"
-      },
-      "BOT_CONFIG": {
-        "ERROR": "Introdueix la configuració del bot CSML més amunt.",
-        "API_ERROR": "La vostra configuració CSML no és vàlida. Arregla-ho i torna-ho a provar."
-      },
-      "SUBMIT": "Valida i desa"
+    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT_BADGE": "Sistema",
+    "AVATAR": {
+      "SUCCESS_DELETE": "Bot avatar deleted successfully",
+      "ERROR_DELETE": "Error deleting bot avatar, please try again"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Selecciona un bot d'agent",
@@ -32,7 +22,7 @@
      "SELECT_PLACEHOLDER": "Selecciona el bot"
    },
    "ADD": {
-      "TITLE": "Configura el nou bot",
+      "TITLE": "Add Bot",
      "CANCEL_BUTTON_TEXT": "Cancel·la",
      "API": {
        "SUCCESS_MESSAGE": "Bot afegit correctament.",
@@ -40,16 +30,22 @@
      }
    },
    "LIST": {
-      "404": "No s'han trobat bots. Pots crear un bot fent clic al botó \"Configura un bot nou\" ↗",
+      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
      "LOADING": "S'estan obtenint bots...",
-      "TYPE": "Tipus de bot"
+      "TABLE_HEADER": {
+        "DETAILS": "Bot Details",
+        "URL": "URL del webhook"
+      }
    },
    "DELETE": {
      "BUTTON_TEXT": "Esborrar",
      "TITLE": "Suprimeix el bot",
-      "SUBMIT": "Esborrar",
-      "CANCEL_BUTTON_TEXT": "Cancel·la",
-      "DESCRIPTION": "Estàs segur que vols suprimir aquest bot? Aquesta acció és irreversible.",
+      "CONFIRM": {
+        "TITLE": "Confirma l'esborrat",
+        "MESSAGE": "Are you sure you want to delete {name}?",
+        "YES": "Si, esborra",
+        "NO": "No, segueix"
+      },
      "API": {
        "SUCCESS_MESSAGE": "S'ha esborrat el bot correctament.",
        "ERROR_MESSAGE": "No s'ha pogut eliminar el bot. Torneu-ho a provar més endavant."
@@ -57,17 +53,44 @@
    },
    "EDIT": {
      "BUTTON_TEXT": "Edita",
-      "LOADING": "S'estan obtenint bots...",
      "TITLE": "Edita el bot",
-      "CANCEL_BUTTON_TEXT": "Cancel·la",
      "API": {
        "SUCCESS_MESSAGE": "Bot actualitzat correctament.",
        "ERROR_MESSAGE": "No s'ha pogut actualitzar el bot. Torneu-ho a provar."
      }
    },
+    "FORM": {
+      "AVATAR": {
+        "LABEL": "Bot avatar"
+      },
+      "NAME": {
+        "LABEL": "Nom del bot",
+        "PLACEHOLDER": "Enter bot name",
+        "REQUIRED": "El nom del bot és obligatori"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Descripció",
+        "PLACEHOLDER": "Què fa aquest bot?"
+      },
+      "WEBHOOK_URL": {
+        "LABEL": "URL del webhook",
+        "PLACEHOLDER": "https://example.com/webhook",
+        "REQUIRED": "Webhook URL is required"
+      },
+      "ERRORS": {
+        "NAME": "El nom del bot és obligatori",
+        "URL": "Webhook URL is required",
+        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+      },
+      "CANCEL": "Cancel·la",
+      "CREATE": "Create Bot",
+      "UPDATE": "Update Bot"
+    },
+    "WEBHOOK": {
+      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+    },
    "TYPES": {
-      "WEBHOOK": "Webhook bot",
-      "CSML": "CSML bot"
+      "WEBHOOK": "Webhook bot"
    }
  }
 }
@@ -126,6 +126,44 @@
      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
    },
-    "NONE_OPTION": "Ningú"
+    "NONE_OPTION": "Ningú",
+    "EVENTS": {
+      "CONVERSATION_CREATED": "Conversa Creada",
+      "CONVERSATION_UPDATED": "Conversa Actualitzada",
+      "MESSAGE_CREATED": "Message Created",
+      "CONVERSATION_OPENED": "Conversation Opened"
+    },
+    "ACTIONS": {
+      "ASSIGN_AGENT": "Assign to Agent",
+      "ASSIGN_TEAM": "Assign a Team",
+      "ADD_LABEL": "Add a Label",
+      "REMOVE_LABEL": "Remove a Label",
+      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "MUTE_CONVERSATION": "Silencia la conversa",
+      "SNOOZE_CONVERSATION": "Posposa la conversa",
+      "RESOLVE_CONVERSATION": "Resol la conversa",
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
+      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_MESSAGE": "Send a Message",
+      "CHANGE_PRIORITY": "Canvia la prioritat",
+      "ADD_SLA": "Afegeix SLA"
+    },
+    "ATTRIBUTES": {
+      "MESSAGE_TYPE": "Message Type",
+      "MESSAGE_CONTAINS": "Message Contains",
+      "EMAIL": "Correu electrònic",
+      "INBOX": "Safata d'entrada",
+      "CONVERSATION_LANGUAGE": "Conversation Language",
+      "PHONE_NUMBER": "Número de telèfon",
+      "STATUS": "Estat",
+      "BROWSER_LANGUAGE": "Idioma del navegador",
+      "MAIL_SUBJECT": "Email Subject",
+      "COUNTRY_NAME": "País",
+      "REFERER_LINK": "Referrer Link",
+      "ASSIGNEE_NAME": "Cessionari",
+      "TEAM_NAME": "Equip",
+      "PRIORITY": "Prioritat"
+    }
  }
 }
@@ -43,5 +43,11 @@
  "FEATURE_SPOTLIGHT": {
    "LEARN_MORE": "Aprèn més",
    "WATCH_VIDEO": "Watch video"
+  },
+  "DURATION_INPUT": {
+    "MINUTES": "Minutes",
+    "HOURS": "Hours",
+    "DAYS": "Days",
+    "PLACEHOLDER": "Enter duration"
  }
 }
@@ -544,6 +544,9 @@
        "WROTE": "va escriure",
        "YOU": "Tu",
        "SAVE": "Save note",
+        "EXPAND": "Expandeix",
+        "COLLAPSE": "Collapse",
+        "NO_NOTES": "No notes, you can add notes from the contact details page.",
        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
      }
    },
@@ -32,10 +32,12 @@
    "LOADING_CONVERSATIONS": "S'estan carregant les converses",
    "CANNOT_REPLY": "No pots respondre degut a",
    "24_HOURS_WINDOW": "Restricció de finestra de missatges de 24 hores",
+    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
    "NOT_ASSIGNED_TO_YOU": "Aquesta conversa no està assignada a tu. Vols assignar-te-la?",
    "ASSIGN_TO_ME": "Assigna'm",
    "TWILIO_WHATSAPP_CAN_REPLY": "Només pots respondre a aquesta conversa mitjançant una plantilla de missatge a causa de",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "Restricció de finestra de missatges de 24 hores",
+    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
    "REPLYING_TO": "Estas responent a:",
    "REMOVE_SELECTION": "Elimina la selecció",
    "DOWNLOAD": "Descarrega",
@@ -293,6 +295,7 @@
      "CONVERSATION_ACTIONS": "Accions de conversa",
      "CONVERSATION_LABELS": "Etiquetes de converses",
      "CONVERSATION_INFO": "Informació de la conversa",
+      "CONTACT_NOTES": "Contact Notes",
      "CONTACT_ATTRIBUTES": "Atributs de contacte",
      "PREVIOUS_CONVERSATION": "Converses prèvies",
      "MACROS": "Macros",
@@ -1,5 +1,11 @@
 {
  "GENERAL_SETTINGS": {
+    "LIMIT_MESSAGES": {
+      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
+      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
+      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
+      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
+    },
    "TITLE": "Configuració del compte",
    "SUBMIT": "Actualització de la configuració",
    "BACK": "Enrere",
@@ -8,6 +14,26 @@
      "ERROR": "No s'ha pogut actualitzar la configuració, torna-ho a provar!",
      "SUCCESS": "La configuració del compte s'ha actualitzat correctament"
    },
+    "ACCOUNT_DELETE_SECTION": {
+      "TITLE": "Delete your Account",
+      "NOTE": "Once you delete your account, all your data will be deleted.",
+      "BUTTON_TEXT": "Delete Your Account",
+      "CONFIRM": {
+        "TITLE": "Delete Account",
+        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
+        "BUTTON_TEXT": "Esborrar",
+        "DISMISS": "Cancel·la",
+        "PLACE_HOLDER": "Escriu {accountName} per confirmar"
+      },
+      "SUCCESS": "Account marked for deletion",
+      "FAILURE": "Could not delete account, try again!",
+      "SCHEDULED_DELETION": {
+        "TITLE": "Account Scheduled for Deletion",
+        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
+        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
+        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
+      }
+    },
    "FORM": {
      "ERROR": "Corregiu els errors del formulari",
      "GENERAL_SECTION": {
@@ -18,6 +44,10 @@
        "TITLE": "ID del compte",
        "NOTE": "Aquest identificador és necessari si esteu creant una integració basada en API"
      },
+      "AUTO_RESOLVE": {
+        "TITLE": "Auto-resolve conversations",
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
+      },
      "NAME": {
        "LABEL": "Nom del compte",
        "PLACEHOLDER": "El nom del vostre compte",
@@ -38,10 +68,23 @@
        "PLACEHOLDER": "Correu electrònic d'assistència de la vostra companya",
        "ERROR": ""
      },
+      "AUTO_RESOLVE_IGNORE_WAITING": {
+        "LABEL": "Exclude unattended conversations",
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
+      },
      "AUTO_RESOLVE_DURATION": {
-        "LABEL": "El nombre de dies després que un ticket es resolgui automàticament si no hi ha activitat",
+        "LABEL": "Inactivity duration for resolution",
+        "HELP": "Duration after a conversation should auto resolve if there is no activity",
        "PLACEHOLDER": "30",
-        "ERROR": "Introduïu una durada de resolució automàtica vàlida (mínim 1 dia i màxim 999 dies)"
+        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
+        "API": {
+          "SUCCESS": "Auto resolve settings updated successfully",
+          "ERROR": "Failed to update auto resolve settings"
+        },
+        "UPDATE_BUTTON": "Actualitza",
+        "MESSAGE_LABEL": "Custom resolution message",
+        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
+        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
      },
      "FEATURES": {
        "INBOUND_EMAIL_ENABLED": "La continuïtat de converses amb correus electrònics està habilitada per al vostre compte.",
@@ -51,6 +94,7 @@
    "UPDATE_CHATWOOT": "L'actualització {latestChatwootVersion} per Chatwoot està disponible. Si us plau, actualitza l'instancia.",
    "LEARN_MORE": "Aprèn més",
    "PAYMENT_PENDING": "El teu pagament està pendent. Actualitzeu la vostra informació de pagament per continuar utilitzant Chatwoot",
+    "UPGRADE": "Upgrade to continue using Chatwoot",
    "LIMITS_UPGRADE": "El teu compte ha superat els límits d'ús, actualitza el pla per continuar utilitzant Chatwoot",
    "OPEN_BILLING": "Obrir facturació"
  },
@@ -696,7 +696,8 @@
      "SLUG": {
        "LABEL": "Slug",
        "PLACEHOLDER": "user-guide",
-        "ERROR": "El slug és obligatori"
+        "ERROR": "El slug és obligatori",
+        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
      }
    },
    "PORTAL_SETTINGS": {
@@ -43,7 +43,17 @@
        "INBOX_NAME": "Nom de la safata d'entrada",
        "ADD_NAME": "Afegeix un nom per a la safata d'entrada",
        "PICK_NAME": "Tria un nom per a la teva safata d'entrada",
-        "PICK_A_VALUE": "Tria un valor"
+        "PICK_A_VALUE": "Tria un valor",
+        "CREATE_INBOX": "Crear safata d'entrada"
+      },
+      "INSTAGRAM": {
+        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
+        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
+        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
+        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
+        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
+        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
+        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
      },
      "TWITTER": {
        "HELP": "Per afegir el teu perfil de Twitter com a canal, has d'autentificar el vostre perfil de Twitter fent clic a 'Inicieu la sessió amb Twitter' ",
@@ -753,7 +763,8 @@
      "EMAIL": "Correu electrònic",
      "TELEGRAM": "Telegram",
      "LINE": "Line",
-      "API": "Canal de l'API"
+      "API": "Canal de l'API",
+      "INSTAGRAM": "Instagram"
    }
  }
 }
@@ -41,7 +41,9 @@
            "MESSAGE_UPDATED": "Missatge actualitzat",
            "WEBWIDGET_TRIGGERED": "Widget de xat en directe obert per l'usuari",
            "CONTACT_CREATED": "Contacte creat",
-            "CONTACT_UPDATED": "Contacte actualitzat"
+            "CONTACT_UPDATED": "Contacte actualitzat",
+            "CONVERSATION_TYPING_ON": "Conversation Typing On",
+            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
          }
        },
        "END_POINT": {
@@ -329,11 +331,34 @@
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
      "SEND_MESSAGE": "Envia missatge...",
+      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "Tu",
      "USE": "Use this",
      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Select Assistant",
+      "PROMPTS": {
+        "SUMMARIZE": {
+          "LABEL": "Summarize this conversation",
+          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
+        },
+        "SUGGEST": {
+          "LABEL": "Suggest an answer",
+          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
+        },
+        "RATE": {
+          "LABEL": "Rate this conversation",
+          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
+        }
+      }
+    },
+    "PLAYGROUND": {
+      "USER": "Tu",
+      "ASSISTANT": "Assistant",
+      "MESSAGE_PLACEHOLDER": "Escriu el missatge...",
+      "HEADER": "Playground",
+      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
+      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
    },
    "PAYWALL": {
      "TITLE": "Upgrade to use Captain AI",
@@ -373,21 +398,45 @@
        "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
      },
      "FORM": {
+        "UPDATE": "Actualitza",
+        "SECTIONS": {
+          "BASIC_INFO": "Basic Information",
+          "SYSTEM_MESSAGES": "System Messages",
+          "INSTRUCTIONS": "Instructions",
+          "FEATURES": "Característiques",
+          "TOOLS": "Tools "
+        },
        "NAME": {
-          "LABEL": "Assistant Name",
-          "PLACEHOLDER": "Enter a name for the assistant",
-          "ERROR": "Please provide a name for the assistant"
+          "LABEL": "Nom",
+          "PLACEHOLDER": "Enter assistant name",
+          "ERROR": "The name is required"
        },
        "DESCRIPTION": {
-          "LABEL": "Assistant Description",
-          "PLACEHOLDER": "Describe how and where this assistant will be used",
-          "ERROR": "A description is required"
+          "LABEL": "Descripció",
+          "PLACEHOLDER": "Enter assistant description",
+          "ERROR": "The description is required"
        },
        "PRODUCT_NAME": {
          "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
+          "PLACEHOLDER": "Enter product name",
          "ERROR": "The product name is required"
        },
+        "WELCOME_MESSAGE": {
+          "LABEL": "Welcome Message",
+          "PLACEHOLDER": "Enter welcome message"
+        },
+        "HANDOFF_MESSAGE": {
+          "LABEL": "Handoff Message",
+          "PLACEHOLDER": "Enter handoff message"
+        },
+        "RESOLUTION_MESSAGE": {
+          "LABEL": "Resolution Message",
+          "PLACEHOLDER": "Enter resolution message"
+        },
+        "INSTRUCTIONS": {
+          "LABEL": "Instructions",
+          "PLACEHOLDER": "Enter instructions for the assistant"
+        },
        "FEATURES": {
          "TITLE": "Característiques",
          "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
@@ -397,7 +446,8 @@
      "EDIT": {
        "TITLE": "Update the assistant",
        "SUCCESS_MESSAGE": "The assistant has been successfully updated",
-        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
+        "NOT_FOUND": "Could not find the assistant. Please try again."
      },
      "OPTIONS": {
        "EDIT_ASSISTANT": "Edit Assistant",
@@ -83,6 +83,22 @@
      "ACTION_PARAMETERS_REQUIRED": "Action parameters are required",
      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
+    },
+    "ACTIONS": {
+      "ASSIGN_TEAM": "Assign a Team",
+      "ASSIGN_AGENT": "Assign an Agent",
+      "ADD_LABEL": "Add a Label",
+      "REMOVE_LABEL": "Remove a Label",
+      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "MUTE_CONVERSATION": "Silencia la conversa",
+      "SNOOZE_CONVERSATION": "Posposa la conversa",
+      "RESOLVE_CONVERSATION": "Resol la conversa",
+      "SEND_ATTACHMENT": "Send Attachment",
+      "SEND_MESSAGE": "Send a Message",
+      "CHANGE_PRIORITY": "Canvia la prioritat",
+      "ADD_PRIVATE_NOTE": "Add a Private Note",
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
    }
  }
 }
@@ -387,7 +387,8 @@
        "LABEL": "Nom de la companyia",
        "PLACEHOLDER": "Wayne Enterprises"
      },
-      "SUBMIT": "Envia"
+      "SUBMIT": "Envia",
+      "CANCEL": "Cancel·la"
    }
  },
  "KEYBOARD_SHORTCUTS": {
@@ -2,23 +2,13 @@
  "AGENT_BOTS": {
    "HEADER": "Bots",
    "LOADING_EDITOR": "Loading editor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.You can manage your bots from this page or create new ones using the 'Configure new bot' button.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
    "LEARN_MORE": "Learn about agent bots",
-    "CSML_BOT_EDITOR": {
-      "NAME": {
-        "LABEL": "Bot name",
-        "PLACEHOLDER": "Name your bot.",
-        "ERROR": "Bot name is required."
-      },
-      "DESCRIPTION": {
-        "LABEL": "Bot description",
-        "PLACEHOLDER": "What does this bot do?"
-      },
-      "BOT_CONFIG": {
-        "ERROR": "Please enter your CSML bot configuration above.",
-        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
-      },
-      "SUBMIT": "Validate and save"
+    "GLOBAL_BOT": "System bot",
+    "GLOBAL_BOT_BADGE": "System",
+    "AVATAR": {
+      "SUCCESS_DELETE": "Bot avatar deleted successfully",
+      "ERROR_DELETE": "Error deleting bot avatar, please try again"
    },
    "BOT_CONFIGURATION": {
      "TITLE": "Select an agent bot",
@@ -32,7 +22,7 @@
      "SELECT_PLACEHOLDER": "Select bot"
    },
    "ADD": {
-      "TITLE": "Configure new bot",
+      "TITLE": "Add Bot",
      "CANCEL_BUTTON_TEXT": "Zrušit",
      "API": {
        "SUCCESS_MESSAGE": "Bot added successfully.",
@@ -40,16 +30,22 @@
      }
    },
    "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
+      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
      "LOADING": "Fetching bots...",
-      "TYPE": "Bot type"
+      "TABLE_HEADER": {
+        "DETAILS": "Bot Details",
+        "URL": "URL webového háčku"
+      }
    },
    "DELETE": {
      "BUTTON_TEXT": "Vymazat",
      "TITLE": "Delete bot",
-      "SUBMIT": "Vymazat",
-      "CANCEL_BUTTON_TEXT": "Zrušit",
-      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
+      "CONFIRM": {
+        "TITLE": "Potvrdit odstranění",
+        "MESSAGE": "Are you sure you want to delete {name}?",
+        "YES": "Ano, odstranit",
+        "NO": "Ne, zachovat"
+      },
      "API": {
        "SUCCESS_MESSAGE": "Bot deleted successfully.",
        "ERROR_MESSAGE": "Could not delete bot. Please try again."
@@ -57,17 +53,44 @@
    },
    "EDIT": {
      "BUTTON_TEXT": "Upravit",
-      "LOADING": "Fetching bots...",
      "TITLE": "Edit bot",
-      "CANCEL_BUTTON_TEXT": "Zrušit",
      "API": {
        "SUCCESS_MESSAGE": "Bot updated successfully.",
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
+    "FORM": {
+      "AVATAR": {
+        "LABEL": "Bot avatar"
+      },
+      "NAME": {
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Enter bot name",
+        "REQUIRED": "Bot name is required"
+      },
+      "DESCRIPTION": {
+        "LABEL": "Description",
+        "PLACEHOLDER": "What does this bot do?"
+      },
+      "WEBHOOK_URL": {
+        "LABEL": "URL webového háčku",
+        "PLACEHOLDER": "https://example.com/webhook",
+        "REQUIRED": "Webhook URL is required"
+      },
+      "ERRORS": {
+        "NAME": "Bot name is required",
+        "URL": "Webhook URL is required",
+        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
+      },
+      "CANCEL": "Zrušit",
+      "CREATE": "Create Bot",
+      "UPDATE": "Update Bot"
+    },
+    "WEBHOOK": {
+      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
+    },
    "TYPES": {
-      "WEBHOOK": "Webhook bot",
-      "CSML": "CSML bot"
+      "WEBHOOK": "Webhook bot"
    }
  }
 }
@@ -126,6 +126,44 @@
      "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
      "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
    },
-    "NONE_OPTION": "Nic"
+    "NONE_OPTION": "Nic",
+    "EVENTS": {
+      "CONVERSATION_CREATED": "Conversation Created",
+      "CONVERSATION_UPDATED": "Conversation Updated",
+      "MESSAGE_CREATED": "Zpráva vytvořena",
+      "CONVERSATION_OPENED": "Konverzace otevřena"
+    },
+    "ACTIONS": {
+      "ASSIGN_AGENT": "Přiřadit agentovi",
+      "ASSIGN_TEAM": "Přiřadit tým",
+      "ADD_LABEL": "Přidat štítek",
+      "REMOVE_LABEL": "Odebrat štítek",
+      "SEND_EMAIL_TO_TEAM": "Poslat e-mail týmu",
+      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
+      "MUTE_CONVERSATION": "Ztlumit konverzaci",
+      "SNOOZE_CONVERSATION": "Snooze Conversation",
+      "RESOLVE_CONVERSATION": "Resolve Conversation",
+      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
+      "SEND_ATTACHMENT": "Odeslat přílohu",
+      "SEND_MESSAGE": "Odeslat zprávu",
+      "CHANGE_PRIORITY": "Change Priority",
+      "ADD_SLA": "Add SLA"
+    },
+    "ATTRIBUTES": {
+      "MESSAGE_TYPE": "Typ zprávy",
+      "MESSAGE_CONTAINS": "Zpráva obsahuje",
+      "EMAIL": "E-mailová adresa",
+      "INBOX": "Inbox",
+      "CONVERSATION_LANGUAGE": "Jazyk konverzace",
+      "PHONE_NUMBER": "Telefonní číslo",
+      "STATUS": "Stav",
+      "BROWSER_LANGUAGE": "Browser Language",
+      "MAIL_SUBJECT": "Předmět e-mailu",
+      "COUNTRY_NAME": "Země",
+      "REFERER_LINK": "Referrer Link",
+      "ASSIGNEE_NAME": "Assignee",
+      "TEAM_NAME": "Team",
+      "PRIORITY": "Priority"
+    }
  }
 }
--- a/Show More
+++ b/Show More