Merge branch 'develop' into fix/error_reporting

feat: Extract Brazil phone number normalization into generic service (#12492 )
This PR refactors existing Brazil phone number normalization logic into a generic, extensible service while maintaining backward compatibility. Also extracts it into a dedicated service designed for expansion to support additional countries. --------- Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
2025-09-25 13:46:34 +05:30 · 2025-09-25 11:23:43 +05:30 · 2025-09-24 11:36:53 -07:00 · 2025-09-24 20:55:52 +05:30 · 2025-09-24 16:46:19 +05:30 · 2025-09-24 16:07:07 +05:30
228 changed files with 2270 additions and 371 deletions
@@ -103,7 +103,7 @@ gem 'twitty', '~> 0.1.5'
 # facebook client
 gem 'koala'
 # slack client
-gem 'slack-ruby-client', '~> 2.5.2'
+gem 'slack-ruby-client', '~> 2.7.0'
 # for dialogflow integrations
 gem 'google-cloud-dialogflow-v2', '>= 0.24.0'
 gem 'grpc'
@@ -292,7 +292,7 @@ GEM
      logger
    faraday-follow_redirects (0.3.0)
      faraday (>= 1, < 3)
-    faraday-mashify (0.1.1)
+    faraday-mashify (1.0.0)
      faraday (~> 2.0)
      hashie
    faraday-multipart (1.0.4)
@@ -876,8 +876,8 @@ GEM
      simplecov_json_formatter (~> 0.1)
    simplecov-html (0.13.2)
    simplecov_json_formatter (0.1.4)
-    slack-ruby-client (2.5.2)
-      faraday (>= 2.0)
+    slack-ruby-client (2.7.0)
+      faraday (>= 2.0.1)
      faraday-mashify
      faraday-multipart
      gli
@@ -1103,7 +1103,7 @@ DEPENDENCIES
  sidekiq_alive
  simplecov (>= 0.21)
  simplecov_json_formatter
-  slack-ruby-client (~> 2.5.2)
+  slack-ruby-client (~> 2.7.0)
  spring
  spring-watcher-listen
  squasher
@@ -0,0 +1,54 @@
+class Email::BaseBuilder
+  pattr_initialize [:inbox!]
+
+  private
+
+  def channel
+    @channel ||= inbox.channel
+  end
+
+  def account
+    @account ||= inbox.account
+  end
+
+  def conversation
+    @conversation ||= message.conversation
+  end
+
+  def custom_sender_name
+    message&.sender&.available_name || I18n.t('conversations.reply.email.header.notifications')
+  end
+
+  def sender_name(sender_email)
+    # Friendly: <agent_name> from <business_name>
+    # Professional: <business_name>
+    if inbox.friendly?
+      I18n.t(
+        'conversations.reply.email.header.friendly_name',
+        sender_name: custom_sender_name,
+        business_name: business_name,
+        from_email: sender_email
+      )
+    else
+      I18n.t(
+        'conversations.reply.email.header.professional_name',
+        business_name: business_name,
+        from_email: sender_email
+      )
+    end
+  end
+
+  def business_name
+    inbox.business_name || inbox.sanitized_name
+  end
+
+  def account_support_email
+    # Parse the email to ensure it's in the correct format, the user
+    # can save it in the format "Name <email@domain.com>"
+    parse_email(account.support_email)
+  end
+
+  def parse_email(email_string)
+    Mail::Address.new(email_string).address
+  end
+end
@@ -0,0 +1,51 @@
+class Email::FromBuilder < Email::BaseBuilder
+  pattr_initialize [:inbox!, :message!]
+
+  def build
+    return sender_name(account_support_email) unless inbox.email?
+
+    from_email = case email_channel_type
+                 when :standard_imap_smtp,
+                      :google_oauth,
+                      :microsoft_oauth,
+                      :forwarding_own_smtp
+                   channel.email
+                 when :imap_chatwoot_smtp,
+                      :forwarding_chatwoot_smtp
+                   channel.verified_for_sending ? channel.email : account_support_email
+                 else
+                   account_support_email
+                 end
+
+    sender_name(from_email)
+  end
+
+  private
+
+  def email_channel_type
+    return :google_oauth if channel.google?
+    return :microsoft_oauth if channel.microsoft?
+    return :standard_imap_smtp if imap_and_smtp_enabled?
+    return :imap_chatwoot_smtp if imap_enabled_without_smtp?
+    return :forwarding_own_smtp if forwarding_with_own_smtp?
+    return :forwarding_chatwoot_smtp if forwarding_without_smtp?
+
+    :unknown
+  end
+
+  def imap_and_smtp_enabled?
+    channel.imap_enabled && channel.smtp_enabled
+  end
+
+  def imap_enabled_without_smtp?
+    channel.imap_enabled && !channel.smtp_enabled
+  end
+
+  def forwarding_with_own_smtp?
+    !channel.imap_enabled && channel.smtp_enabled
+  end
+
+  def forwarding_without_smtp?
+    !channel.imap_enabled && !channel.smtp_enabled
+  end
+end
@@ -0,0 +1,21 @@
+class Email::ReplyToBuilder < Email::BaseBuilder
+  pattr_initialize [:inbox!, :message!]
+
+  def build
+    reply_to = if inbox.email?
+                 channel.email
+               elsif inbound_email_enabled?
+                 "reply+#{conversation.uuid}@#{account.inbound_email_domain}"
+               else
+                 account_support_email
+               end
+
+    sender_name(reply_to)
+  end
+
+  private
+
+  def inbound_email_enabled?
+    account.feature_enabled?('inbound_emails') && account.inbound_email_domain.present?
+  end
+end
@@ -23,24 +23,29 @@ module RequestExceptionHandler
    Current.reset
  end

+  def render_error(message, status, error = nil)
+    log_handled_error(error) if error
+    render json: { error: message }, status: status
+  end
+
  def render_unauthorized(message)
-    render json: { error: message }, status: :unauthorized
+    render_error(message, :unauthorized)
  end

  def render_not_found_error(message)
-    render json: { error: message }, status: :not_found
+    render_error(message, :not_found)
  end

  def render_could_not_create_error(message)
-    render json: { error: message }, status: :unprocessable_entity
+    render_error(message, :unprocessable_entity)
  end

  def render_payment_required(message)
-    render json: { error: message }, status: :payment_required
+    render_error(message, :payment_required)
  end

  def render_internal_server_error(message)
-    render json: { error: message }, status: :internal_server_error
+    render_error(message, :internal_server_error)
  end

  def render_record_invalid(exception)
@@ -57,6 +62,23 @@ module RequestExceptionHandler
  end

  def log_handled_error(exception)
+    return unless exception
+
    logger.info("Handled error: #{exception.inspect}")
+    report_to_apms(exception)
+  end
+
+  def report_to_apms(exception)
+    apm_reporters = {
+      'NewRelic::Agent' => -> { ::NewRelic::Agent.notice_error(exception) },
+      'Datadog::Tracing' => -> { ::Datadog::Tracing.active_trace&.set_error(exception) },
+      'ElasticAPM' => -> { ::ElasticAPM.report(exception) },
+      'ScoutApm::Error' => -> { ::ScoutApm::Error.capture(exception) },
+      'Sentry' => -> { ::Sentry.capture_exception(exception) }
+    }
+
+    apm_reporters.each do |module_name, reporter|
+      reporter.call if Object.const_defined?(module_name)
+    end
  end
 end
@@ -13,11 +13,11 @@ class SuperAdmin::UsersController < SuperAdmin::ApplicationController
      redirect_to new_super_admin_user_path, notice: notice
    end
  end
-  #
-  # def update
-  #   super
-  #   send_foo_updated_email(requested_resource)
-  # end
+
+  def update
+    requested_resource.skip_reconfirmation! if resource_params[:confirmed_at].present?
+    super
+  end

  # Override this method to specify custom lookup behavior.
  # This will be used to set the resource for the `show`, `edit`, and `update`
@@ -59,11 +59,11 @@ class UserDashboard < Administrate::BaseDashboard
  SHOW_PAGE_ATTRIBUTES = %i[
    id
    avatar_url
-    unconfirmed_email
    name
    type
    display_name
    email
+    unconfirmed_email
    created_at
    updated_at
    confirmed_at
@@ -45,7 +45,7 @@ const activeAssistantLabel = computed(() => {
        />
      </template>
      <DropdownBody class="bottom-9 min-w-64 z-50" strong>
-        <DropdownSection class="max-h-80 overflow-scroll">
+        <DropdownSection class="[&>ul]:max-h-80">
          <DropdownItem
            v-for="assistant in assistants"
            :key="assistant.id"
@@ -91,7 +91,7 @@ const updateSelected = newValue => {
      :class="dropdownPosition"
      strong
    >
-      <DropdownSection class="max-h-80 overflow-scroll">
+      <DropdownSection class="[&>ul]:max-h-80">
        <DropdownItem
          v-for="option in options"
          :key="option.value"
@@ -123,7 +123,7 @@ const toggleOption = option => {
      </Button>
    </template>
    <DropdownBody class="top-0 min-w-48 z-50" strong>
-      <DropdownSection class="max-h-80 overflow-scroll">
+      <DropdownSection class="[&>ul]:max-h-80">
        <DropdownItem
          v-for="option in options"
          :key="option.id"
@@ -124,7 +124,7 @@ const toggleSelected = option => {
          :placeholder="searchPlaceholder || t('COMBOBOX.SEARCH_PLACEHOLDER')"
        />
      </div>
-      <DropdownSection class="max-h-80 overflow-scroll">
+      <DropdownSection class="[&>ul]:max-h-80">
        <template v-if="searchResults.length">
          <DropdownItem
            v-for="option in searchResults"
@@ -1,8 +1,10 @@
 <script setup>
-import { defineProps, computed } from 'vue';
+import { defineProps, computed, reactive } from 'vue';
 import Message from './Message.vue';
 import { MESSAGE_TYPES } from './constants.js';
 import { useCamelCase } from 'dashboard/composables/useTransformKeys';
+import { useMapGetter } from 'dashboard/composables/store.js';
+import MessageApi from 'dashboard/api/inbox/message.js';

 /**
 * Props definition for the component
@@ -43,6 +45,48 @@ const allMessages = computed(() => {
  return useCamelCase(props.messages, { deep: true });
 });

+const currentChat = useMapGetter('getSelectedChat');
+
+// Cache for fetched reply messages to avoid duplicate API calls
+const fetchedReplyMessages = reactive(new Map());
+
+/**
+ * Fetches a specific message from the API by trying to get messages around it
+ * @param {number} messageId - The ID of the message to fetch
+ * @param {number} conversationId - The ID of the conversation
+ * @returns {Promise<Object|null>} - The fetched message or null if not found/error
+ */
+const fetchReplyMessage = async (messageId, conversationId) => {
+  // Return cached result if already fetched
+  if (fetchedReplyMessages.has(messageId)) {
+    return fetchedReplyMessages.get(messageId);
+  }
+
+  try {
+    const response = await MessageApi.getPreviousMessages({
+      conversationId,
+      before: messageId + 100,
+      after: messageId - 100,
+    });
+
+    const messages = response.data?.payload || [];
+    const targetMessage = messages.find(msg => msg.id === messageId);
+
+    if (targetMessage) {
+      const camelCaseMessage = useCamelCase(targetMessage);
+      fetchedReplyMessages.set(messageId, camelCaseMessage);
+      return camelCaseMessage;
+    }
+
+    // Cache null result to avoid repeated API calls
+    fetchedReplyMessages.set(messageId, null);
+    return null;
+  } catch (error) {
+    fetchedReplyMessages.set(messageId, null);
+    return null;
+  }
+};
+
 /**
 * Determines if a message should be grouped with the next message
 * @param {Number} index - Index of the current message
@@ -90,10 +134,26 @@ const getInReplyToMessage = parentMessage => {

  if (!inReplyToMessageId) return null;

-  // Find in-reply-to message in the messages prop
-  const replyMessage = props.messages?.find(
-    message => message.id === inReplyToMessageId
-  );
+  // Try to find in current messages first
+  let replyMessage = props.messages?.find(msg => msg.id === inReplyToMessageId);
+
+  // Then try store messages
+  if (!replyMessage && currentChat.value?.messages) {
+    replyMessage = currentChat.value.messages.find(
+      msg => msg.id === inReplyToMessageId
+    );
+  }
+
+  // Then check fetch cache
+  if (!replyMessage && fetchedReplyMessages.has(inReplyToMessageId)) {
+    replyMessage = fetchedReplyMessages.get(inReplyToMessageId);
+  }
+
+  // If still not found and we have conversation context, fetch it
+  if (!replyMessage && currentChat.value?.id) {
+    fetchReplyMessage(inReplyToMessageId, currentChat.value.id);
+    return null; // Let UI handle loading state
+  }

  return replyMessage ? useCamelCase(replyMessage) : null;
 };
@@ -76,7 +76,7 @@ function changeAvailabilityStatus(availability) {
 </script>

 <template>
-  <DropdownSection>
+  <DropdownSection class="[&>ul]:overflow-visible">
    <div class="grid gap-0">
      <DropdownItem preserve-open>
        <div class="flex-grow flex items-center gap-1">
@@ -32,7 +32,10 @@ export default {
    value: {
      required,
      isEqual(value) {
-        return value === this.confirmValue;
+        // Trim whitespace from both input and target values
+        const normalizedInput = (value || '').trim();
+        const normalizedTarget = (this.confirmValue || '').trim();
+        return normalizedInput === normalizedTarget;
      },
    },
  },
@@ -49,4 +49,5 @@ export const PREMIUM_FEATURES = [
  FEATURE_FLAGS.AUDIT_LOGS,
  FEATURE_FLAGS.HELP_CENTER,
  FEATURE_FLAGS.CAPTAIN_V2,
+  FEATURE_FLAGS.SAML,
 ];
@@ -145,3 +145,34 @@ export const extractFilenameFromUrl = url => {
    return match ? match[1] : url;
  }
 };
+
+/**
+ * Normalizes a comma/newline separated list of domains
+ * @param {string} domains - The comma/newline separated list of domains
+ * @returns {string} - The normalized list of domains
+ * - Converts newlines to commas
+ * - Trims whitespace
+ * - Lowercases entries
+ * - Removes empty values
+ * - De-duplicates while preserving original order
+ */
+export const sanitizeAllowedDomains = domains => {
+  if (!domains) return '';
+
+  const tokens = domains
+    .replace(/\r\n/g, '\n')
+    .replace(/\s*\n\s*/g, ',')
+    .split(',')
+    .map(d => d.trim().toLowerCase())
+    .filter(d => d.length > 0);
+
+  // De-duplicate while preserving order using Set and filter index
+  const seen = new Set();
+  const unique = tokens.filter(d => {
+    if (seen.has(d)) return false;
+    seen.add(d);
+    return true;
+  });
+
+  return unique.join(',');
+};
@@ -8,6 +8,7 @@ import {
  timeStampAppendedURL,
  getHostNameFromURL,
  extractFilenameFromUrl,
+  sanitizeAllowedDomains,
 } from '../URLHelper';

 describe('#URL Helpers', () => {
@@ -318,4 +319,32 @@ describe('#URL Helpers', () => {
      ).toBe('file.doc');
    });
  });
+
+  describe('sanitizeAllowedDomains', () => {
+    it('returns empty string for falsy input', () => {
+      expect(sanitizeAllowedDomains('')).toBe('');
+      expect(sanitizeAllowedDomains(null)).toBe('');
+      expect(sanitizeAllowedDomains(undefined)).toBe('');
+    });
+
+    it('trims whitespace and converts newlines to commas', () => {
+      const input = '  example.com  \n  foo.bar\nbar.baz  ';
+      expect(sanitizeAllowedDomains(input)).toBe('example.com,foo.bar,bar.baz');
+    });
+
+    it('handles Windows newlines and mixed spacing', () => {
+      const input = ' example.com\r\n\tfoo.bar  ,  bar.baz ';
+      expect(sanitizeAllowedDomains(input)).toBe('example.com,foo.bar,bar.baz');
+    });
+
+    it('removes empty values from repeated commas', () => {
+      const input = ',,example.com,,foo.bar,,';
+      expect(sanitizeAllowedDomains(input)).toBe('example.com,foo.bar');
+    });
+
+    it('lowercases entries and de-duplicates preserving order', () => {
+      const input = 'Example.com,FOO.bar,example.com,Bar.Baz,foo.BAR';
+      expect(sanitizeAllowedDomains(input)).toBe('example.com,foo.bar,bar.baz');
+    });
+  });
 });
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "ሰብስብ",
        "NO_NOTES": "ማስታወሻዎች የሉም፣ ከእውቂያው ዝርዝር ገፅ ላይ ማስታወሻዎችን መጨመር ይችላሉ።",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Forgot your password?",
    "CREATE_NEW_ACCOUNT": "Create a new account",
-    "SUBMIT": "Login"
+    "SUBMIT": "Login",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "كتب",
        "YOU": "أنت",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "نسيت كلمة المرور؟",
    "CREATE_NEW_ACCOUNT": "إنشاء حساب جديد",
-    "SUBMIT": "تسجيل الدخول"
+    "SUBMIT": "تسجيل الدخول",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Forgot your password?",
    "CREATE_NEW_ACCOUNT": "Create a new account",
-    "SUBMIT": "Login"
+    "SUBMIT": "Login",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Forgot your password?",
    "CREATE_NEW_ACCOUNT": "Create new account",
-    "SUBMIT": "Login"
+    "SUBMIT": "Login",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "va escriure",
        "YOU": "Tu",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expandeix",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Has oblidat la contrasenya?",
    "CREATE_NEW_ACCOUNT": "Crear un nou compte",
-    "SUBMIT": "Inicia la sessió"
+    "SUBMIT": "Inicia la sessió",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "Vy",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Zapomněli jste heslo?",
    "CREATE_NEW_ACCOUNT": "Vytvořit nový účet",
-    "SUBMIT": "Přihlásit se"
+    "SUBMIT": "Přihlásit se",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "Dig",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Glemt din adgangskode?",
    "CREATE_NEW_ACCOUNT": "Opret ny konto",
-    "SUBMIT": "Log Ind"
+    "SUBMIT": "Log Ind",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "schrieb",
        "YOU": "Sie",
        "SAVE": "Notiz speichern",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Erweitern",
        "COLLAPSE": "Einklappen",
        "NO_NOTES": "Keine Notizen, Sie können Notizen auf der Kontakt-Detailseite hinzufügen.",
-        "EMPTY_STATE": "Es gibt keine Notizen zu diesem Kontakt. Sie können eine Notiz hinzufügen, indem Sie diese in das obige Feld eingeben."
+        "EMPTY_STATE": "Es gibt keine Notizen zu diesem Kontakt. Sie können eine Notiz hinzufügen, indem Sie diese in das obige Feld eingeben.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Haben Sie Ihr Passwort vergessen?",
    "CREATE_NEW_ACCOUNT": "Neuen Account erstellen",
-    "SUBMIT": "Einloggen"
+    "SUBMIT": "Einloggen",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Ξεχάσατε τον κωδικό;",
    "CREATE_NEW_ACCOUNT": "Δημιουργία νέου Λογαριασμού",
-    "SUBMIT": "Είσοδος"
+    "SUBMIT": "Είσοδος",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -5,6 +5,8 @@
      "PLACEHOLDER": "Search",
      "EMPTY_STATE": "No results found"
    },
-    "CLOSE": "Close"
+    "CLOSE": "Close",
+    "BETA": "Beta",
+    "BETA_DESCRIPTION": "This feature is in beta and may change as we improve it."
  }
 }
@@ -618,6 +618,11 @@
    "SETTINGS_POPUP": {
      "MESSENGER_HEADING": "Messenger Script",
      "MESSENGER_SUB_HEAD": "Place this button inside your body tag",
+      "ALLOWED_DOMAINS": {
+        "TITLE": "Allowed Domains",
+        "SUBTITLE": "Add wildcard or regular domains separated by commas (leave blank to allow all), e.g. *.chatwoot.dev, chatwoot.com.",
+        "PLACEHOLDER": "Enter domains separated by commas (eg: *.chatwoot.dev, chatwoot.com)"
+      },
      "INBOX_AGENTS": "Agents",
      "INBOX_AGENTS_SUB_TEXT": "Add or remove agents from this inbox",
      "AGENT_ASSIGNMENT": "Conversation Assignment",
@@ -34,7 +34,7 @@
      },
      "SUBMIT": "Continue with SSO",
      "API": {
-        "ERROR_MESSAGE": "SSO authentication failed"
+        "ERROR_MESSAGE": "SSO authentication failed. Please check your credentials and try again."
      }
    }
  }
@@ -554,10 +554,12 @@
        "WROTE": "escribió",
        "YOU": "Tú",
        "SAVE": "Guardar nota",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expandir",
        "COLLAPSE": "Contraer",
        "NO_NOTES": "No hay notas, puede agregar notas desde la página de detalles de contacto.",
-        "EMPTY_STATE": "No hay notas asociadas a este contacto. Puede añadir una nota escribiendo en el recuadro superior."
+        "EMPTY_STATE": "No hay notas asociadas a este contacto. Puede añadir una nota escribiendo en el recuadro superior.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "¿Olvidaste tu contraseña?",
    "CREATE_NEW_ACCOUNT": "Crear nueva cuenta",
-    "SUBMIT": "Iniciar sesión"
+    "SUBMIT": "Iniciar sesión",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "نوشت",
        "YOU": "شما",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "رمز عبورتان را فراموش کردید؟",
    "CREATE_NEW_ACCOUNT": "حساب جدید بسازید",
-    "SUBMIT": "ورود"
+    "SUBMIT": "ورود",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "Sinä",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Salasana unohtunut?",
    "CREATE_NEW_ACCOUNT": "Luo uusi tili",
-    "SUBMIT": "Kirjaudu"
+    "SUBMIT": "Kirjaudu",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "Vous",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Développer",
        "COLLAPSE": "Réduire",
        "NO_NOTES": "Pas de notes, vous pouvez en ajouter depuis la page des détails du contact.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Mot de passe oublié ?",
    "CREATE_NEW_ACCOUNT": "Créer un nouveau compte",
-    "SUBMIT": "Se connecter"
+    "SUBMIT": "Se connecter",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "נכתב",
        "YOU": "You",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "שכחת את הסיסמה?",
    "CREATE_NEW_ACCOUNT": "צור חשבון",
-    "SUBMIT": "התחבר"
+    "SUBMIT": "התחבר",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Forgot your password?",
    "CREATE_NEW_ACCOUNT": "Create new account",
-    "SUBMIT": "Login"
+    "SUBMIT": "Login",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "napisao/la",
        "YOU": "Vi",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Forgot your password?",
    "CREATE_NEW_ACCOUNT": "Create new account",
-    "SUBMIT": "Login"
+    "SUBMIT": "Login",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "írta",
        "YOU": "Ön",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Kiegészítés",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Elfelejtetted a jelszavad?",
    "CREATE_NEW_ACCOUNT": "Új fiók létrehozása",
-    "SUBMIT": "Bejelentkezés"
+    "SUBMIT": "Bejelentkezés",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Forgot your password?",
    "CREATE_NEW_ACCOUNT": "Create new account",
-    "SUBMIT": "Login"
+    "SUBMIT": "Login",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "menulis",
        "YOU": "Anda",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Lupa kata sandi Anda?",
    "CREATE_NEW_ACCOUNT": "Buat akun baru",
-    "SUBMIT": "Masuk"
+    "SUBMIT": "Masuk",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Gleymt lykilorð?",
    "CREATE_NEW_ACCOUNT": "Stofna nýjan aðgang",
-    "SUBMIT": "Innskráning"
+    "SUBMIT": "Innskráning",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Comprimi",
        "NO_NOTES": "Nessuna nota, puoi aggiungere note dalla pagina dei dettagli del contatto.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Password dimenticata?",
    "CREATE_NEW_ACCOUNT": "Crea un nuovo account",
-    "SUBMIT": "Accedi"
+    "SUBMIT": "Accedi",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "が記入しました",
        "YOU": "あなた",
        "SAVE": "メモを保存",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "拡張",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "この連絡先に関連するメモはありません。上記のボックスに入力してメモを追加できます。"
+        "EMPTY_STATE": "この連絡先に関連するメモはありません。上記のボックスに入力してメモを追加できます。",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "パスワードをお忘れですか?",
    "CREATE_NEW_ACCOUNT": "新しいアカウントを作成",
-    "SUBMIT": "ログイン"
+    "SUBMIT": "ログイン",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Forgot your password?",
    "CREATE_NEW_ACCOUNT": "Create new account",
-    "SUBMIT": "Login"
+    "SUBMIT": "Login",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "나",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "암호를 잊으셨나요?",
    "CREATE_NEW_ACCOUNT": "계정 생성",
-    "SUBMIT": "로그인"
+    "SUBMIT": "로그인",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "parašei",
        "YOU": "Jūs",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Išskleisti",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Pamiršote slaptažodį?",
    "CREATE_NEW_ACCOUNT": "Sukurti naują paskyrą",
-    "SUBMIT": "Prisijungti"
+    "SUBMIT": "Prisijungti",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "rakstīja",
        "YOU": "Jūs",
        "SAVE": "Saglabāt piezīmi",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Izvērst",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "Ar šo kontaktpersonu nav saistītu piezīmju. Varat pievienot piezīmi, ierakstot iepriekšējā lodziņā."
+        "EMPTY_STATE": "Ar šo kontaktpersonu nav saistītu piezīmju. Varat pievienot piezīmi, ierakstot iepriekšējā lodziņā.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Aizmirsāt savu paroli?",
    "CREATE_NEW_ACCOUNT": "Izveidot jaunu kontu",
-    "SUBMIT": "Pierakstīties"
+    "SUBMIT": "Pierakstīties",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "നിങ്ങളുടെ പാസ്‌വേഡ് മറന്നോ?",
    "CREATE_NEW_ACCOUNT": "പുതിയ അക്കൗണ്ട് സൃഷ്ടിക്കുക",
-    "SUBMIT": "സൈൻ ഇൻ"
+    "SUBMIT": "സൈൻ ഇൻ",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Forgot your password?",
    "CREATE_NEW_ACCOUNT": "Create new account",
-    "SUBMIT": "Login"
+    "SUBMIT": "Login",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Forgot your password?",
    "CREATE_NEW_ACCOUNT": "Create new account",
-    "SUBMIT": "Login"
+    "SUBMIT": "Login",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "schreef",
        "YOU": "Jij",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Uitklappen",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Wachtwoord vergeten?",
    "CREATE_NEW_ACCOUNT": "Nieuw account aanmaken",
-    "SUBMIT": "Inloggen"
+    "SUBMIT": "Inloggen",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "Du",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Glemt passord?",
    "CREATE_NEW_ACCOUNT": "Opprett ny konto",
-    "SUBMIT": "Logg inn"
+    "SUBMIT": "Logg inn",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "napisał/a",
        "YOU": "You",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Zapomniałeś hasła?",
    "CREATE_NEW_ACCOUNT": "Utwórz nowe konto",
-    "SUBMIT": "Zaloguj się"
+    "SUBMIT": "Zaloguj się",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "escreveu",
        "YOU": "Você",
        "SAVE": "Salvar nota",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expandir",
        "COLLAPSE": "Recolher",
        "NO_NOTES": "Sem notas, pode adicionar notas na página de detalhes do contacto.",
-        "EMPTY_STATE": "Não existem notas associadas a este contacto. Pode adicionar uma nota escrevendo na caixa acima."
+        "EMPTY_STATE": "Não existem notas associadas a este contacto. Pode adicionar uma nota escrevendo na caixa acima.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Esqueceu-se da sua palavra-passe?",
    "CREATE_NEW_ACCOUNT": "Criar nova conta",
-    "SUBMIT": "Iniciar sessão"
+    "SUBMIT": "Iniciar sessão",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "escreveu",
        "YOU": "Você",
        "SAVE": "Salvar nota",
+        "ADD_NOTE": "Adicionar nota de contato",
        "EXPAND": "Expandir",
        "COLLAPSE": "Recolher",
        "NO_NOTES": "Sem notas, você pode adicionar notas a partir da página de detalhes do contato.",
-        "EMPTY_STATE": "Não existem notas associadas a este contato. Você pode adicionar uma nota digitando na caixa acima."
+        "EMPTY_STATE": "Não existem notas associadas a este contato. Você pode adicionar uma nota digitando na caixa acima.",
+        "CONVERSATION_EMPTY_STATE": "Ainda não há notas. Use o botão Adicionar nota para criar uma."
      }
    },
    "EMPTY_STATE": {
@@ -1,7 +1,7 @@
 {
  "CONTENT_TEMPLATES": {
    "MODAL": {
-      "TITLE": "Twilio Templates",
+      "TITLE": "Templates Twilio",
      "SUBTITLE": "Select the Twilio template you want to send",
      "TEMPLATE_SELECTED_SUBTITLE": "Configurar modelo: {templateName}"
    },
@@ -27,7 +27,7 @@
      },
      "TYPES": {
        "MEDIA": "Media",
-        "QUICK_REPLY": "Quick Reply",
+        "QUICK_REPLY": "Resposta Rápida",
        "TEXT": "Texto"
      }
    },
@@ -41,7 +41,7 @@
      "FORM_ERROR_MESSAGE": "Por favor, preencha todas as variáveis antes de enviar",
      "MEDIA_HEADER_LABEL": "Cabeçalho {type}",
      "MEDIA_URL_LABEL": "Enter full media URL",
-      "MEDIA_URL_PLACEHOLDER": "https://example.com/image.jpg"
+      "MEDIA_URL_PLACEHOLDER": "https://exemplo.com.br/imagem.jpg"
    },
    "FORM": {
      "BACK_BUTTON": "Anterior",
@@ -35,11 +35,11 @@
    "API_HOURS_WINDOW": "Você só pode responder a esta conversa em {hours} horas",
    "NOT_ASSIGNED_TO_YOU": "Esta conversa não está atribuída a você. Gostaria de atribuir esta conversa a você mesmo?",
    "ASSIGN_TO_ME": "Atribuir a mim",
-    "BOT_HANDOFF_MESSAGE": "You are responding to a conversation which is currently handled by an assistant or a bot.",
-    "BOT_HANDOFF_ACTION": "Mark open and assign to you",
-    "BOT_HANDOFF_REOPEN_ACTION": "Mark conversation open",
-    "BOT_HANDOFF_SUCCESS": "Conversation has been handed over to you",
-    "BOT_HANDOFF_ERROR": "Failed to take over the conversation. Please try again.",
+    "BOT_HANDOFF_MESSAGE": "Você está respondendo a uma conversa que é atualmente tratada por um assistente ou um robô.",
+    "BOT_HANDOFF_ACTION": "Marcar como aberta e atribuir a você",
+    "BOT_HANDOFF_REOPEN_ACTION": "Marcar conversa como aberta",
+    "BOT_HANDOFF_SUCCESS": "Uma conversa foi atribuída a você",
+    "BOT_HANDOFF_ERROR": "Falha ao resolver conversas. Por favor, tente novamente.",
    "TWILIO_WHATSAPP_CAN_REPLY": "Você só pode responder a esta conversa usando um modelo de mensagem devido a",
    "TWILIO_WHATSAPP_24_HOURS_WINDOW": "Restrições de janela de mensagem de 24 horas",
    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "Esta conta do Instagram foi migrada para a nova caixa de entrada do canal do Instagram. Todas as novas mensagens serão mostradas lá. Você não poderá mais enviar mensagens desta conversa.",
@@ -72,15 +72,15 @@
      "HIDE_LABELS": "Ocultar as etiquetas"
    },
    "VOICE_CALL": {
-      "INCOMING_CALL": "Incoming call",
-      "OUTGOING_CALL": "Outgoing call",
-      "CALL_IN_PROGRESS": "Call in progress",
-      "NO_ANSWER": "No answer",
-      "MISSED_CALL": "Missed call",
-      "CALL_ENDED": "Call ended",
-      "NOT_ANSWERED_YET": "Not answered yet",
-      "THEY_ANSWERED": "They answered",
-      "YOU_ANSWERED": "You answered"
+      "INCOMING_CALL": "Chamada recebida",
+      "OUTGOING_CALL": "Chamada realizada",
+      "CALL_IN_PROGRESS": "Chamada em andamento",
+      "NO_ANSWER": "Sem resposta",
+      "MISSED_CALL": "Chamada perdida",
+      "CALL_ENDED": "Chamada encerrada",
+      "NOT_ANSWERED_YET": "Ainda não respondido",
+      "THEY_ANSWERED": "Eles responderam",
+      "YOU_ANSWERED": "Você respondeu"
    },
    "HEADER": {
      "RESOLVE_ACTION": "Resolver",
@@ -705,9 +705,9 @@
      },
      "FORM": {
        "TYPE": {
-          "LABEL": "Document Type",
+          "LABEL": "Tipo do documento",
          "URL": "URL:",
-          "PDF": "PDF File"
+          "PDF": "Arquivo PDF"
        },
        "URL": {
          "LABEL": "URL:",
@@ -715,16 +715,16 @@
          "ERROR": "Por favor forneça uma URL válida para o documento"
        },
        "PDF_FILE": {
-          "LABEL": "PDF File",
-          "CHOOSE_FILE": "Choose PDF file",
-          "ERROR": "Please select a PDF file",
-          "HELP_TEXT": "Maximum file size: 10MB",
-          "INVALID_TYPE": "Please select a valid PDF file",
-          "TOO_LARGE": "File size exceeds 10MB limit"
+          "LABEL": "Arquivo PDF",
+          "CHOOSE_FILE": "Escolher arquivo PDF",
+          "ERROR": "Por favor, selecione um arquivo PDF",
+          "HELP_TEXT": "Tamanho máximo do arquivo: 10 MB",
+          "INVALID_TYPE": "Por favor, selecione um arquivo PDF válido",
+          "TOO_LARGE": "O tamanho do arquivo excede o limite de 10 MB"
        },
        "NAME": {
-          "LABEL": "Document Name (Optional)",
-          "PLACEHOLDER": "Enter a name for the document"
+          "LABEL": "Nome do documento (opcional)",
+          "PLACEHOLDER": "Insira um nome para o documento"
        },
        "ASSISTANT": {
          "LABEL": "Assistente",
@@ -761,7 +761,7 @@
      "SELECTED": "{count} selecionado",
      "SELECT_ALL": "Selecionar todos ({count})",
      "UNSELECT_ALL": "Desmarcar todos ({count})",
-      "SEARCH_PLACEHOLDER": "Search FAQs...",
+      "SEARCH_PLACEHOLDER": "Pesquisar FAQs...",
      "BULK_APPROVE_BUTTON": "Aprovar",
      "BULK_DELETE_BUTTON": "Excluir",
      "BULK_APPROVE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Esqueceu-se da sua senha?",
    "CREATE_NEW_ACCOUNT": "Criar nova conta",
-    "SUBMIT": "Entrar"
+    "SUBMIT": "Entrar",
+    "SAML": {
+      "LABEL": "Login via SSO",
+      "TITLE": "Iniciar Single Sign-on (SSO)",
+      "SUBTITLE": "Digite seu e-mail de trabalho para acessar sua organização",
+      "BACK_TO_LOGIN": "Login com senha",
+      "WORK_EMAIL": {
+        "LABEL": "E-mail de trabalho",
+        "PLACEHOLDER": "Digite seu e-mail de trabalho"
+      },
+      "SUBMIT": "Continuar com SSO",
+      "API": {
+        "ERROR_MESSAGE": "Falha na autenticação SSO"
+      }
+    }
  }
 }
@@ -26,7 +26,7 @@
      "VERIFY_BUTTON": "Verify & Continue",
      "CANCEL": "Cancelar",
      "ERROR_STARTING": "MFA not enabled. Please contact administrator.",
-      "INVALID_CODE": "Invalid verification code",
+      "INVALID_CODE": "Código de verificação inválido",
      "SECRET_COPIED": "Secret key copied to clipboard",
      "SUCCESS": "Two-factor authentication has been enabled successfully"
    },
@@ -53,11 +53,11 @@
          }
        },
        "LANGUAGE": {
-          "TITLE": "Preferred Language",
-          "NOTE": "Choose the language you want to use.",
-          "UPDATE_SUCCESS": "Your Language settings have been updated successfully",
-          "UPDATE_ERROR": "There is an error while updating the language settings, please try again",
-          "USE_ACCOUNT_DEFAULT": "Use account default"
+          "TITLE": "Idioma preferido",
+          "NOTE": "Escolha o idioma que deseja usar.",
+          "UPDATE_SUCCESS": "Suas configurações de idioma foram atualizadas com sucesso",
+          "UPDATE_ERROR": "Ocorreu um erro ao atualizar as configurações de idioma, por favor, tente novamente",
+          "USE_ACCOUNT_DEFAULT": "Usar padrão da conta"
        }
      },
      "MESSAGE_SIGNATURE_SECTION": {
@@ -81,9 +81,9 @@
        "BTN_TEXT": "Mudar Senha"
      },
      "SECURITY_SECTION": {
-        "TITLE": "Security",
+        "TITLE": "Segurança",
        "NOTE": "Manage additional security features for your account.",
-        "MFA_BUTTON": "Manage Two-Factor Authentication"
+        "MFA_BUTTON": "Gerenciar autenticação de dois fatores "
      },
      "ACCESS_TOKEN": {
        "TITLE": "Token de acesso",
@@ -364,7 +364,7 @@
      "INFO_SHORT": "Marcar off-line automaticamente quando não estiver usando o aplicativo."
    },
    "DOCS": "Ler documentos",
-    "SECURITY": "Security"
+    "SECURITY": "Segurança"
  },
  "BILLING_SETTINGS": {
    "TITLE": "Cobrança",
@@ -397,9 +397,9 @@
    "NO_BILLING_USER": "A sua conta de cobrança está sendo configurada. Atualize a página e tente novamente."
  },
  "SECURITY_SETTINGS": {
-    "TITLE": "Security",
-    "DESCRIPTION": "Manage your account security settings.",
-    "LINK_TEXT": "Learn more about SAML SSO",
+    "TITLE": "Segurança",
+    "DESCRIPTION": "Gerencie as configurações de segurança da sua conta.",
+    "LINK_TEXT": "Saiba mais sobre o SAML SSO",
    "SAML": {
      "TITLE": "SAML SSO",
      "NOTE": "Configure SAML single sign-on for your account. Users will authenticate through your identity provider instead of using email/password.",
@@ -442,7 +442,7 @@
      "VALIDATION": {
        "REQUIRED_FIELDS": "SSO URL, Identity Provider Entity ID, and Certificate are required fields",
        "SSO_URL_ERROR": "Please enter a valid SSO URL",
-        "CERTIFICATE_ERROR": "Certificate is required",
+        "CERTIFICATE_ERROR": "O certificado é necessário",
        "IDP_ENTITY_ID_ERROR": "Identity Provider Entity ID is required"
      },
      "ENTERPRISE_PAYWALL": {
@@ -554,10 +554,12 @@
        "WROTE": "scrisese",
        "YOU": "You",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Ai uitat parola?",
    "CREATE_NEW_ACCOUNT": "Creează un cont nou",
-    "SUBMIT": "Conectează-te"
+    "SUBMIT": "Conectează-te",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "написал",
        "YOU": "Вы",
        "SAVE": "Сохранить заметку",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Развернуть",
        "COLLAPSE": "Свернуть",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "Нет заметок, связанных с этим контактом. Вы можете добавить заметку в поле выше."
+        "EMPTY_STATE": "Нет заметок, связанных с этим контактом. Вы можете добавить заметку в поле выше.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Забыли пароль?",
    "CREATE_NEW_ACCOUNT": "Создать новый аккаунт",
-    "SUBMIT": "Вход"
+    "SUBMIT": "Вход",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
@@ -554,10 +554,12 @@
        "WROTE": "wrote",
        "YOU": "You",
        "SAVE": "Save note",
+        "ADD_NOTE": "Add contact note",
        "EXPAND": "Expand",
        "COLLAPSE": "Collapse",
        "NO_NOTES": "No notes, you can add notes from the contact details page.",
-        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
+        "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above.",
+        "CONVERSATION_EMPTY_STATE": "There are no notes yet. Use the Add note button to create one."
      }
    },
    "EMPTY_STATE": {
@@ -22,6 +22,20 @@
    },
    "FORGOT_PASSWORD": "Forgot your password?",
    "CREATE_NEW_ACCOUNT": "Create new account",
-    "SUBMIT": "Login"
+    "SUBMIT": "Login",
+    "SAML": {
+      "LABEL": "Log in via SSO",
+      "TITLE": "Initiate Single Sign-on (SSO)",
+      "SUBTITLE": "Enter your work email to access your organization",
+      "BACK_TO_LOGIN": "Login via Password",
+      "WORK_EMAIL": {
+        "LABEL": "Work Email",
+        "PLACEHOLDER": "Enter your work email"
+      },
+      "SUBMIT": "Continue with SSO",
+      "API": {
+        "ERROR_MESSAGE": "SSO authentication failed"
+      }
+    }
  }
 }
--- a/Show More
+++ b/Show More
Author	SHA1	Message	Date
Muhsin KelothandGitHub	9b32748c8b	Merge branch 'develop' into fix/error_reporting	2025-09-25 13:46:34 +05:30
Muhsin Keloth GitHub Copilot	f44e47a624	feat: Extract Brazil phone number normalization into generic service (#12492 ) This PR refactors existing Brazil phone number normalization logic into a generic, extensible service while maintaining backward compatibility. Also extracts it into a dedicated service designed for expansion to support additional countries. --------- Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>	2025-09-25 11:23:43 +05:30
Pranav GitHub Sojan Jose Muhsin Keloth	47bdb6d2bb	feat: Clean up email configuration for from and reply to emails (#12453 ) We first added conversation continuity for the live chat widget, and then carried the same logic over to email channels. The problem was that this added a reply+conversationUUID@domain.com as the reply-to for emails, which was unnecessary. For email channels, the reply-to can just be the channel’s own email address. That extra layer made things more complex than it needed to be. In this PR, I’ve cleaned up the config so it’s simpler. The table below shows how it’ll work going forward. --- \| Type \| From Email \| Reply To Email \| \| -- \| -- \| -- \| \| Standard IMAP, SMTP email channel \| channel.email \| channel.email \| \| Google OAuth Email channel \| channel.email \| channel.email \| \| Microsoft OAuth Email channel \| channel.email \| channel.email \| \| Email forwarded to Chatwoot, brought their own SMTP \| channel.email \| channel.email \| \| Imap to fetch email, Use Chatwoot's SMTP \| channel.email if verified with Chatwoot's SMTP provider. Otherwise account support email \| channel.email \| \| Email forwarded to Chatwoot, Use Chatwoot's SMTP \| channel.email if verified with Chatwoot's SMTP provider. Otherwise account support email \| channel.email \| \| -- \| -- \| -- \| \| Website Live Chat - Conversation Continuity Inbound Emails enabled\| Account Support Email \| reply+{conversation-uuid}@{account_domain} \| \| Website Live Chat - Conversation Continuity Inbound Emails disabled\| Account Support Email \| Account Support Email \| Fixes https://github.com/chatwoot/chatwoot/issues/10614 Fixes https://github.com/chatwoot/chatwoot/issues/10521 Fixes https://github.com/chatwoot/chatwoot/issues/10300 Fixes https://github.com/chatwoot/chatwoot/issues/10091 Fixes https://github.com/chatwoot/chatwoot/issues/4890 Fixes https://github.com/chatwoot/chatwoot/issues/10676 Fixes https://github.com/chatwoot/chatwoot/issues/10756 Fixes https://github.com/chatwoot/chatwoot/issues/11515 Fixes https://github.com/chatwoot/chatwoot/issues/9471 --------- Co-authored-by: Sojan Jose <sojan@pepalo.com> Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>	2025-09-24 11:36:53 -07:00
Sivin VargheseandGitHub	c3680d50bc	fix: Remove unnecessary scroll bars from filter dropdown (#12515 )	2025-09-24 20:55:52 +05:30
Sojan Jose GitHub Muhsin Keloth Sivin Varghese iamsivin	2ba4780bda	feat: Add UI to manage web widget allowed domains (#12495 ) ## Summary - add allowed domains controls in the web widget configuration page. <img width="1064" height="699" alt="Screenshot 2025-09-23 at 8 52 21 PM" src="https://github.com/user-attachments/assets/8afd60b6-c81d-4f52-9cbe-07e70ad003d2" /> fixes: https://linear.app/chatwoot/issue/CW-5661/add-the-options-for-configure-allowed-domains-for-web-widget --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: iamsivin <iamsivin@gmail.com>	2025-09-24 16:46:19 +05:30
Shivam MishraandGitHub	d3cd647e49	feat: SAML feedback changes [CW-5666] (#12511 )	2025-09-24 16:07:07 +05:30
Pranav GitHub Vishnu Narayanan Muhsin Keloth	eadbddaa9f	feat: Separate indexing with the search feature (#12503 ) With this change, the indexing would be separate from the search, so you need to enable indexing on the cloud and run it. It should start indexing the messages to ElasticSearch/OpenSearch. Once indexing is completed, we can turn on the feature for the customer. Make sure that the following is done when you deploy. Set POSTGRES_STATEMENT_TIMEOUT=600s before you run the indexing. 1. Make sure that the account with advanced_search has advanced_search_indexing enabled ```rb Account.feature_advanced_search.each do \|account\| account.enable_features(:advanced_search_indexing) account.save! end ``` 2. Enable indexing for all accounts with paid subscription. ```rb Account.where("custom_attributes ->> 'plan_name' IN (?)", ['Enterprise', 'Startups', 'Business']).each do \|account\| account.enable_features(:advanced_search_indexing) account.save! end ``` 3. Run indexing for all the messages. ```rb Message.reindex ``` Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com> Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>	2025-09-24 14:11:15 +05:30
Clairton Rodrigo Heinzen GitHub iamsivin Sivin Varghese Muhsin Keloth	9f14e6abb6	feat: Load reply-to messages dynamically when not present in message list (#10024 ) # load reply to message ## Description When replayed message is more old, not show content ## Type of change Please delete options that are not relevant. - [X] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? I run in my development and production envinronment with unoapi --------- Co-authored-by: iamsivin <iamsivin@gmail.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>	2025-09-24 13:45:20 +05:30
Sivin VargheseandGitHub	79793a5435	chore: Update Guyana's country dial code from +595 to +592 (#12510 ) # Pull Request Template ## Description This PR updates Guyana's country dial code from +595 to +592 Fixes https://github.com/chatwoot/chatwoot/issues/12501 , [CW-5669](https://linear.app/chatwoot/issue/CW-5669/incorrect-country-code) ## Type of change - [x] Bug fix (non-breaking change which fixes an issue) ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules	2025-09-24 12:42:15 +05:30
Macoly Melo GitHub Muhsin Keloth	e68522318b	feat: Enable lock to single thread settings for Telegram (#12367 ) This PR implements the "Lock to Single Conversation" option for Telegram inboxes, bringing it to parity with WhatsApp, SMS, and other channels. - When enabled: resolved conversations can be reopened (single thread). - When disabled: new messages from a resolved conversation create a new conversation. - Added agent name display in outgoing Telegram messages (formatted as `Agent Name: message`). - Updated frontend to display agent name above messages in the dashboard (consistent with WhatsApp behavior). This fixes [#8046](https://github.com/chatwoot/chatwoot/issues/8046). ## Type of change Please delete options that are not relevant. - [ ] Bug fix (non-breaking change which fixes an issue) - [x] New feature (non-breaking change which adds functionality) - [ ] Breaking change (fix or feature that would cause existing functionality not to work as expected) - [ ] This change requires a documentation update ## How Has This Been Tested? - Unit tests added in `spec/services/telegram/incoming_message_service_spec.rb` - Scenarios covered: - Lock enabled → reopens resolved conversation - Lock disabled → creates new conversation if resolved - Lock disabled → appends to last open conversation - Manual tests: 1. Create a Telegram conversation 2. Mark it as resolved 3. Send a new message from same user 4. ✅ Expected: new conversation created (if lock disabled) ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [ ] My changes generate no new warnings - [x] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules ## Additional Documentation For full technical details of this implementation, please refer to: [TELEGRAM_LOCK_TO_SINGLE_CONVERSATION_IMPLEMENTATION_EN.md](./TELEGRAM_LOCK_TO_SINGLE_CONVERSATION_IMPLEMENTATION_EN.md) --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>	2025-09-24 11:35:14 +05:30
Muhsin KelothandGitHub	44fab70048	feat: Add support for grouped file uploads in Slack (#12454 ) Fixes https://linear.app/chatwoot/issue/CW-5646/add-support-for-grouped-file-uploads-in-slack Previously, when sending multiple attachments to Slack, we uploaded them one by one. For example, sending 5 images would result in 5 separate Slack messages. This created clutter and a poor user experience, since Slack displayed each file as an individual message. This PR updates the implementation to group all attachments from a message and send them as a single Slack message. As a result, attachments now appear together in one grouped block, providing a much cleaner and more intuitive experience for users. Before: Each file uploaded as a separate Slack message. <img width="400" height="800" alt="before" src="https://github.com/user-attachments/assets/c8c7f666-549b-428f-bd19-c94e39ed2513" /> After: All files from a single message grouped and displayed together in one Slack message (similar to how Slack natively handles grouped uploads). <img width="400" height="800" alt="after" src="https://github.com/user-attachments/assets/0b1f22d5-4d37-4b84-905a-15e742317e72" /> Changes - Upgraded Slack file upload implementation to use the new multiple attachments API available in slack-ruby-client `v2.7.0`. - Updated attachment handling to upload all files from a message in a single API call. - Enabled proper attachment grouping in Slack, ensuring related files are presented together.	2025-09-24 11:31:06 +05:30
Chatwoot BotandGitHub	68c070bcd9	chore: Update translations (#12506 )	2025-09-24 10:47:31 +05:30
Sivin VargheseandGitHub	728956a734	fix: Inbox delete confirmation fails due to whitespace (#12498 ) # Pull Request Template ## Description This PR fixes an issue where users are unable to delete an inbox because the delete confirmation button remains disabled. ### Cause Inboxes created with leading or trailing spaces in their names failed the confirmation check. During deletion, the confirmation modal compared the raw user input with the stored inbox name. Because whitespace was not normalized, the values did not match exactly, causing the delete button to remain inactive even when the correct name was entered. ### Solution The validation logic now trims whitespace from both the input and stored value before comparison. This ensures inbox names with accidental spaces are handled correctly, and the delete button works as expected in all cases. Fixes https://linear.app/chatwoot/issue/CW-5659/confirmation-button-greyed-out-randomly-when-deleting-inbox-from-inbox ## Type of change - [x] Bug fix (non-breaking change which fixes an issue) ## How Has This Been Tested? Steps to Reproduce 1. Create an inbox with leading or trailing whitespace in its name. 2. Save and complete the inbox creation process. 3. Go to the inbox list and try deleting the inbox by entering the name without the whitespace in the confirmation modal. 4. Now you can't able to delete the inbox. ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [x] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules	2025-09-23 22:20:43 +05:30
Sojan JoseandGitHub	114c25cae8	feat: Auto confirm user email when super admin make changes (#12418 ) - If super admin updates a user email from super admin panel , it will be confirmed automatically if confirmed at is present - Also unconfirmed emails will be visible for super admins on dashboard fixes: https://github.com/chatwoot/chatwoot/issues/8958	2025-09-23 20:14:02 +05:30
Muhsin KelothandGitHub	0403361a36	Merge branch 'develop' into fix/error_reporting	2025-03-26 09:30:29 +05:30
Vishnu Narayanan	9bd93f970c	fix: specs	2025-03-25 17:19:00 +05:30
Vishnu Narayanan	2e6142c4c3	fix: refactor	2025-03-25 01:13:17 +05:30
Vishnu Narayanan	f32daa96ab	fix: improve apm error reporting Previously, errors were only being logged with logger.info and rendered as JSON responses, but weren't being properly reported to APM services. This meant that critical errors like 500s were only visible in application logs but not in our monitoring systems, making it harder to track and debug issues in production. This commit ensures that all errors are properly reported to configured APM services by: 1. Adding explicit APM error reporting alongside logging 2. Using proper APM reporting methods for each service 3. Maintaining consistent error handling across all APM integrations These changes ensure that errors are properly captured in our monitoring systems,improving our ability to track and debug production issues.	2025-03-25 00:36:40 +05:30