Merge branch 'develop' into fix/error_reporting

This PR refactors existing Brazil phone number normalization logic into
a generic, extensible service while maintaining backward compatibility.
Also extracts it into a dedicated service designed for expansion to
support additional countries.

---------

Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>

.circleci/config.yml

@@ -1,6 +1,7 @@
 version: 2.1
 orbs:
   node: circleci/node@6.1.0
+  qlty-orb: qltysh/qlty-orb@0.0
 
 defaults: &defaults
   working_directory: ~/build
@@ -89,14 +90,6 @@ jobs:
           command: |
             source ~/.rvm/scripts/rvm
             bundle install
-            # pnpm install
-
-      - run:
-          name: Download cc-test-reporter
-          command: |
-            mkdir -p ~/tmp
-            curl -L https://codeclimate.com/downloads/test-reporter/test-reporter-latest-linux-amd64 > ~/tmp/cc-test-reporter
-            chmod +x ~/tmp/cc-test-reporter
 
       # Swagger verification
       - run:
@@ -108,10 +101,11 @@ jobs:
               echo "ERROR: The swagger.json file is not in sync with the yaml specification. Run 'rake swagger:build' and commit 'swagger/swagger.json'."
               exit 1
             fi
+            mkdir -p ~/tmp
             curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/6.3.0/openapi-generator-cli-6.3.0.jar > ~/tmp/openapi-generator-cli-6.3.0.jar
             java -jar ~/tmp/openapi-generator-cli-6.3.0.jar validate -i swagger/swagger.json
 
-      # we remove the FRONTED_URL from the .env before running the tests
+      # Configure environment and database
       - run:
           name: Database Setup and Configure Environment Variables
           command: |
@@ -149,17 +143,11 @@ jobs:
           command: pnpm run eslint
 
       - run:
-          name: Run frontend tests
+          name: Run frontend tests (with coverage)
           command: |
             mkdir -p ~/build/coverage/frontend
-            ~/tmp/cc-test-reporter before-build
             pnpm run test:coverage
 
-      - run:
-          name: Code Climate Test Coverage (Frontend)
-          command: |
-            ~/tmp/cc-test-reporter format-coverage -t lcov -o "~/build/coverage/frontend/codeclimate.frontend_$CIRCLE_NODE_INDEX.json"
-
       # Run backend tests
       - run:
           name: Run backend tests
@@ -167,18 +155,18 @@ jobs:
             mkdir -p ~/tmp/test-results/rspec
             mkdir -p ~/tmp/test-artifacts
             mkdir -p ~/build/coverage/backend
-            ~/tmp/cc-test-reporter before-build
             TESTFILES=$(circleci tests glob "spec/**/*_spec.rb" | circleci tests split --split-by=timings)
-            bundle exec rspec --format progress \
+            bundle exec rspec -I ./spec --require coverage_helper --require spec_helper --format progress \
                               --format RspecJunitFormatter \
                               --out ~/tmp/test-results/rspec.xml \
                               -- ${TESTFILES}
           no_output_timeout: 30m
 
-      - run:
-          name: Code Climate Test Coverage (Backend)
-          command: |
-            ~/tmp/cc-test-reporter format-coverage -t simplecov -o "~/build/coverage/backend/codeclimate.$CIRCLE_NODE_INDEX.json"
+      # Qlty coverage publish
+      - qlty-orb/coverage_publish:
+          files: |
+            coverage/coverage.json
+            coverage/lcov.info
 
       - run:
           name: List coverage directory contents
@@ -189,3 +177,7 @@ jobs:
           root: ~/build
           paths:
             - coverage
+
+      - store_artifacts:
+          path: coverage
+          destination: coverage

.env.example

@@ -6,6 +6,13 @@
 # Use `rake secret` to generate this variable
 SECRET_KEY_BASE=replace_with_lengthy_secure_hex
 
+# Active Record Encryption keys (required for MFA/2FA functionality)
+# Generate these keys by running: rails db:encryption:init
+# IMPORTANT: Use different keys for each environment (development, staging, production)
+# ACTIVE_RECORD_ENCRYPTION_PRIMARY_KEY=
+# ACTIVE_RECORD_ENCRYPTION_DETERMINISTIC_KEY=
+# ACTIVE_RECORD_ENCRYPTION_KEY_DERIVATION_SALT=
+
 # Replace with the URL you are planning to use for your app
 FRONTEND_URL=http://0.0.0.0:3000
 # To use a dedicated URL for help center pages

.github/workflows/run_mfa_spec.yml

@@ -0,0 +1,99 @@
+name: Run MFA Tests
+permissions:
+  contents: read
+
+on:
+  pull_request:
+
+# If two pushes happen within a short time in the same PR, cancel the run of the oldest push
+concurrency:
+  group: pr-${{ github.workflow }}-${{ github.head_ref }}
+  cancel-in-progress: true
+
+jobs:
+  test:
+    runs-on: ubuntu-22.04
+    # Only run if MFA test keys are available
+    if: github.event_name == 'workflow_dispatch' || (github.repository == 'chatwoot/chatwoot' && github.actor != 'dependabot[bot]')
+
+    services:
+      postgres:
+        image: pgvector/pgvector:pg15
+        env:
+          POSTGRES_USER: postgres
+          POSTGRES_PASSWORD: ''
+          POSTGRES_DB: postgres
+          POSTGRES_HOST_AUTH_METHOD: trust
+        ports:
+          - 5432:5432
+        options: >-
+          --mount type=tmpfs,destination=/var/lib/postgresql/data
+          --health-cmd pg_isready
+          --health-interval 10s
+          --health-timeout 5s
+          --health-retries 5
+      redis:
+        image: redis
+        ports:
+          - 6379:6379
+        options: --entrypoint redis-server
+
+    env:
+      RAILS_ENV: test
+      POSTGRES_HOST: localhost
+      # Active Record encryption keys required for MFA - test keys only, not for production use
+      ACTIVE_RECORD_ENCRYPTION_PRIMARY_KEY: 'test_key_a6cde8f7b9c2d3e4f5a6b7c8d9e0f1a2b3c4d5e6f7a8b9c0d1e2f3a4b5c6d7'
+      ACTIVE_RECORD_ENCRYPTION_DETERMINISTIC_KEY: 'test_key_b7def9a8c0d3e4f5a6b7c8d9e0f1a2b3c4d5e6f7a8b9c0d1e2f3a4b5c6d8'
+      ACTIVE_RECORD_ENCRYPTION_KEY_DERIVATION_SALT: 'test_salt_c8efa0b9d1e4f5a6b7c8d9e0f1a2b3c4d5e6f7a8b9c0d1e2f3a4b5c6d9'
+
+    steps:
+      - uses: actions/checkout@v4
+
+      - uses: ruby/setup-ruby@v1
+        with:
+          bundler-cache: true
+
+      - name: Create database
+        run: bundle exec rake db:create
+
+      - name: Install pgvector extension
+        run: |
+          PGPASSWORD="" psql -h localhost -U postgres -d chatwoot_test -c "CREATE EXTENSION IF NOT EXISTS vector;"
+
+      - name: Seed database
+        run: bundle exec rake db:schema:load
+
+      - name: Run MFA-related backend tests
+        run: |
+          bundle exec rspec \
+            spec/services/mfa/token_service_spec.rb \
+            spec/services/mfa/authentication_service_spec.rb \
+            spec/requests/api/v1/profile/mfa_controller_spec.rb \
+            spec/controllers/devise_overrides/sessions_controller_spec.rb \
+            --profile=10 \
+            --format documentation
+        env:
+          NODE_OPTIONS: --openssl-legacy-provider
+
+      - name: Run MFA-related tests in user_spec
+        run: |
+          # Run specific MFA-related tests from user_spec
+          bundle exec rspec spec/models/user_spec.rb \
+            -e "two factor" \
+            -e "2FA" \
+            -e "MFA" \
+            -e "otp" \
+            -e "backup code" \
+            --profile=10 \
+            --format documentation
+        env:
+          NODE_OPTIONS: --openssl-legacy-provider
+
+      - name: Upload test logs
+        uses: actions/upload-artifact@v4
+        if: failure()
+        with:
+          name: mfa-test-logs
+          path: |
+            log/test.log
+            tmp/screenshots/

.gitignore

@@ -94,3 +94,8 @@ yarn-debug.log*
 .vscode
 .claude/settings.local.json
 .cursor
+CLAUDE.local.md
+
+# Histoire deployment
+.netlify
+.histoire

AGENTS.md

@@ -55,4 +55,21 @@
 
 ## Ruby Best Practices
 
-- Use compact `module/class` definitions; avoid nested styles
+- Use compact `module/class` definitions; avoid nested styles
+
+## Enterprise Edition Notes
+
+- Chatwoot has an Enterprise overlay under `enterprise/` that extends/overrides OSS code.
+- When you add or modify core functionality, always check for corresponding files in `enterprise/` and keep behavior compatible.
+- Follow the Enterprise development practices documented here:
+  - https://chatwoot.help/hc/handbook/articles/developing-enterprise-edition-features-38
+
+Practical checklist for any change impacting core logic or public APIs
+- Search for related files in both trees before editing (e.g., `rg -n "FooService|ControllerName|ModelName" app enterprise`).
+- If adding new endpoints, services, or models, consider whether Enterprise needs:
+  - An override (e.g., `enterprise/app/...`), or
+  - An extension point (e.g., `prepend_mod_with`, hooks, configuration) to avoid hard forks.
+- Avoid hardcoding instance- or plan-specific behavior in OSS; prefer configuration, feature flags, or extension points consumed by Enterprise.
+- Keep request/response contracts stable across OSS and Enterprise; update both sets of routes/controllers when introducing new APIs.
+- When renaming/moving shared code, mirror the change in `enterprise/` to prevent drift.
+- Tests: Add Enterprise-specific specs under `spec/enterprise`, mirroring OSS spec layout where applicable.

Gemfile

@@ -62,6 +62,10 @@ gem 'redis-namespace'
 # super fast record imports in bulk
 gem 'activerecord-import'
 
+gem 'searchkick'
+gem 'opensearch-ruby'
+gem 'faraday_middleware-aws-sigv4'
+
 ##--- gems for server & infra configuration ---##
 gem 'dotenv-rails', '>= 3.0.0'
 gem 'foreman'
@@ -74,9 +78,12 @@ gem 'barnes'
 gem 'devise', '>= 4.9.4'
 gem 'devise-secure_password', git: 'https://github.com/chatwoot/devise-secure_password', branch: 'chatwoot'
 gem 'devise_token_auth', '>= 1.2.3'
+# two-factor authentication
+gem 'devise-two-factor', '>= 5.0.0'
 # authorization
 gem 'jwt'
 gem 'pundit'
+
 # super admin
 gem 'administrate', '>= 0.20.1'
 gem 'administrate-field-active_storage', '>= 1.0.3'
@@ -89,14 +96,14 @@ gem 'wisper', '2.0.0'
 ##--- gems for channels ---##
 gem 'facebook-messenger'
 gem 'line-bot-api'
-gem 'twilio-ruby', '~> 5.66'
+gem 'twilio-ruby'
 # twitty will handle subscription of twitter account events
 # gem 'twitty', git: 'https://github.com/chatwoot/twitty'
 gem 'twitty', '~> 0.1.5'
 # facebook client
 gem 'koala'
 # slack client
-gem 'slack-ruby-client', '~> 2.5.2'
+gem 'slack-ruby-client', '~> 2.7.0'
 # for dialogflow integrations
 gem 'google-cloud-dialogflow-v2', '>= 0.24.0'
 gem 'grpc'
@@ -108,7 +115,7 @@ gem 'google-cloud-translate-v3', '>= 0.7.0'
 ##-- apm and error monitoring ---#
 # loaded only when environment variables are set.
 # ref application.rb
-gem 'ddtrace', require: false
+gem 'datadog', '~> 2.0', require: false
 gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
 gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
@@ -167,6 +174,7 @@ gem 'audited', '~> 5.4', '>= 5.4.1'
 
 # need for google auth
 gem 'omniauth', '>= 2.1.2'
+gem 'omniauth-saml'
 gem 'omniauth-google-oauth2', '>= 1.1.3'
 gem 'omniauth-rails_csrf_protection', '~> 1.0', '>= 1.0.2'
 
@@ -179,7 +187,10 @@ gem 'reverse_markdown'
 
 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents', '>= 0.2.1'
+gem 'ai-agents', '>= 0.4.3'
+
+# TODO: Move this gem as a dependency of ai-agents
+gem 'ruby_llm-schema'
 
 gem 'shopify_api'
 
@@ -209,6 +220,8 @@ group :development do
   gem 'stackprof'
   # Should install the associated chrome extension to view query logs
   gem 'meta_request', '>= 0.8.3'
+
+  gem 'tidewave'
 end
 
 group :test do
@@ -218,6 +231,7 @@ group :test do
   gem 'webmock'
   # test profiling
   gem 'test-prof'
+  gem 'simplecov_json_formatter', require: false
 end
 
 group :development, :test do
@@ -242,7 +256,7 @@ group :development, :test do
   gem 'rubocop-factory_bot', require: false
   gem 'seed_dump'
   gem 'shoulda-matchers'
-  gem 'simplecov', '0.17.1', require: false
+  gem 'simplecov', '>= 0.21', require: false
   gem 'spring'
   gem 'spring-watcher-listen'
 end

Gemfile.lock

@@ -25,35 +25,35 @@ GIT
 GEM
   remote: https://rubygems.org/
   specs:
-    actioncable (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actioncable (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
       zeitwerk (~> 2.6)
-    actionmailbox (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailbox (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activejob (= 7.1.5.2)
+      activerecord (= 7.1.5.2)
+      activestorage (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
       mail (>= 2.7.1)
       net-imap
       net-pop
       net-smtp
-    actionmailer (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailer (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      actionview (= 7.1.5.2)
+      activejob (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
       mail (~> 2.5, >= 2.5.4)
       net-imap
       net-pop
       net-smtp
       rails-dom-testing (~> 2.2)
-    actionpack (7.1.5.1)
-      actionview (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionpack (7.1.5.2)
+      actionview (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
       nokogiri (>= 1.8.5)
       racc
       rack (>= 2.2.4)
@@ -61,38 +61,38 @@ GEM
       rack-test (>= 0.6.3)
       rails-dom-testing (~> 2.2)
       rails-html-sanitizer (~> 1.6)
-    actiontext (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actiontext (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activerecord (= 7.1.5.2)
+      activestorage (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
       globalid (>= 0.6.0)
       nokogiri (>= 1.8.5)
-    actionview (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionview (7.1.5.2)
+      activesupport (= 7.1.5.2)
       builder (~> 3.1)
       erubi (~> 1.11)
       rails-dom-testing (~> 2.2)
       rails-html-sanitizer (~> 1.6)
     active_record_query_trace (1.8)
-    activejob (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activejob (7.1.5.2)
+      activesupport (= 7.1.5.2)
       globalid (>= 0.3.6)
-    activemodel (7.1.5.1)
-      activesupport (= 7.1.5.1)
-    activerecord (7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activemodel (7.1.5.2)
+      activesupport (= 7.1.5.2)
+    activerecord (7.1.5.2)
+      activemodel (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
       timeout (>= 0.4.0)
     activerecord-import (2.1.0)
       activerecord (>= 4.2)
-    activestorage (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activestorage (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activejob (= 7.1.5.2)
+      activerecord (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
       marcel (~> 1.0)
-    activesupport (7.1.5.1)
+    activesupport (7.1.5.2)
       base64
       benchmark (>= 0.3)
       bigdecimal
@@ -126,7 +126,7 @@ GEM
       jbuilder (~> 2)
       rails (>= 4.2, < 7.2)
       selectize-rails (~> 0.6)
-    ai-agents (0.2.1)
+    ai-agents (0.4.3)
       ruby_llm (~> 1.3)
     annotate (3.2.0)
       activerecord (>= 3.2, < 8.0)
@@ -155,10 +155,10 @@ GEM
     barnes (0.0.9)
       multi_json (~> 1)
       statsd-ruby (~> 1.1)
-    base64 (0.2.0)
+    base64 (0.3.0)
     bcrypt (3.1.20)
-    benchmark (0.4.0)
-    bigdecimal (3.1.9)
+    benchmark (0.4.1)
+    bigdecimal (3.2.2)
     bindex (0.8.1)
     bootsnap (1.16.0)
       msgpack (~> 1.2)
@@ -194,10 +194,14 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    date (3.4.1)
-    ddtrace (0.48.0)
-      ffi (~> 1.0)
+    datadog (2.19.0)
+      datadog-ruby_core_source (~> 3.4, >= 3.4.1)
+      libdatadog (~> 18.1.0.1.0)
+      libddwaf (~> 1.24.1.0.3)
+      logger
       msgpack
+    datadog-ruby_core_source (3.4.1)
+    date (3.4.1)
     debug (1.8.0)
       irb (>= 1.5.0)
       reline (>= 0.3.1)
@@ -208,6 +212,11 @@ GEM
       railties (>= 4.1.0)
       responders
       warden (~> 1.2.3)
+    devise-two-factor (6.1.0)
+      activesupport (>= 7.0, < 8.1)
+      devise (~> 4.0)
+      railties (>= 7.0, < 8.1)
+      rotp (~> 6.0)
     devise_token_auth (1.2.5)
       bcrypt (~> 3.0)
       devise (> 3.5.2, < 5)
@@ -215,7 +224,7 @@ GEM
     diff-lcs (1.5.1)
     digest-crc (0.6.5)
       rake (>= 12.0.0, < 14.0.0)
-    docile (1.4.0)
+    docile (1.4.1)
     domain_name (0.5.20190701)
       unf (>= 0.0.5, < 1.0.0)
     dotenv (3.1.2)
@@ -226,6 +235,35 @@ GEM
       addressable (~> 2.8)
     drb (2.2.3)
     dry-cli (1.1.0)
+    dry-configurable (1.3.0)
+      dry-core (~> 1.1)
+      zeitwerk (~> 2.6)
+    dry-core (1.1.0)
+      concurrent-ruby (~> 1.0)
+      logger
+      zeitwerk (~> 2.6)
+    dry-inflector (1.2.0)
+    dry-initializer (3.2.0)
+    dry-logic (1.6.0)
+      bigdecimal
+      concurrent-ruby (~> 1.0)
+      dry-core (~> 1.1)
+      zeitwerk (~> 2.6)
+    dry-schema (1.14.1)
+      concurrent-ruby (~> 1.0)
+      dry-configurable (~> 1.0, >= 1.0.1)
+      dry-core (~> 1.1)
+      dry-initializer (~> 3.2)
+      dry-logic (~> 1.5)
+      dry-types (~> 1.8)
+      zeitwerk (~> 2.6)
+    dry-types (1.8.3)
+      bigdecimal (~> 3.0)
+      concurrent-ruby (~> 1.0)
+      dry-core (~> 1.0)
+      dry-inflector (~> 1.0)
+      dry-logic (~> 1.4)
+      zeitwerk (~> 2.6)
     ecma-re-validator (0.4.0)
       regexp_parser (~> 2.2)
     elastic-apm (4.6.2)
@@ -248,22 +286,34 @@ GEM
       railties (>= 5.0.0)
     faker (3.2.0)
       i18n (>= 1.8.11, < 2)
-    faraday (2.9.0)
-      faraday-net_http (>= 2.0, < 3.2)
+    faraday (2.13.1)
+      faraday-net_http (>= 2.0, < 3.5)
+      json
+      logger
     faraday-follow_redirects (0.3.0)
       faraday (>= 1, < 3)
-    faraday-mashify (0.1.1)
+    faraday-mashify (1.0.0)
       faraday (~> 2.0)
       hashie
     faraday-multipart (1.0.4)
       multipart-post (~> 2)
-    faraday-net_http (3.1.0)
-      net-http
+    faraday-net_http (3.4.0)
+      net-http (>= 0.5.0)
     faraday-net_http_persistent (2.1.0)
       faraday (~> 2.5)
       net-http-persistent (~> 4.0)
     faraday-retry (2.2.1)
       faraday (~> 2.0)
+    faraday_middleware-aws-sigv4 (1.0.1)
+      aws-sigv4 (~> 1.0)
+      faraday (>= 2.0, < 3)
+    fast-mcp (1.5.0)
+      addressable (~> 2.8)
+      base64
+      dry-schema (~> 1.14)
+      json (~> 2.0)
+      mime-types (~> 3.4)
+      rack (~> 3.1)
     fcm (1.0.8)
       faraday (>= 1.0.0, < 3.0)
       googleauth (~> 1)
@@ -402,7 +452,7 @@ GEM
       rails-dom-testing (>= 1, < 3)
       railties (>= 4.2.0)
       thor (>= 0.14, < 2.0)
-    json (2.12.0)
+    json (2.13.2)
     json_refs (0.1.8)
       hana
     json_schemer (0.2.24)
@@ -417,7 +467,7 @@ GEM
     judoscale-sidekiq (1.8.2)
       judoscale-ruby (= 1.8.2)
       sidekiq (>= 5.0)
-    jwt (2.8.1)
+    jwt (2.10.1)
       base64
     kaminari (1.2.2)
       activesupport (>= 4.1.0)
@@ -444,6 +494,16 @@ GEM
       logger (~> 1.6)
     letter_opener (1.10.0)
       launchy (>= 2.2, < 4)
+    libdatadog (18.1.0.1.0)
+    libdatadog (18.1.0.1.0-x86_64-linux)
+    libddwaf (1.24.1.0.3)
+      ffi (~> 1.0)
+    libddwaf (1.24.1.0.3-arm64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.24.1.0.3-x86_64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.24.1.0.3-x86_64-linux)
+      ffi (~> 1.0)
     line-bot-api (1.28.0)
     lint_roller (1.1.0)
     liquid (5.4.0)
@@ -489,7 +549,7 @@ GEM
     mutex_m (0.3.0)
     neighbor (0.2.3)
       activerecord (>= 5.2)
-    net-http (0.4.1)
+    net-http (0.6.0)
       uri
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
@@ -534,8 +594,9 @@ GEM
     oj (3.16.10)
       bigdecimal (>= 3.0)
       ostruct (>= 0.2)
-    omniauth (2.1.2)
+    omniauth (2.1.3)
       hashie (>= 3.4.6)
+      logger
       rack (>= 2.2.3)
       rack-protection
     omniauth-google-oauth2 (1.1.3)
@@ -549,6 +610,12 @@ GEM
     omniauth-rails_csrf_protection (1.0.2)
       actionpack (>= 4.2)
       omniauth (~> 2.0)
+    omniauth-saml (2.2.4)
+      omniauth (~> 2.1)
+      ruby-saml (~> 1.18)
+    opensearch-ruby (3.4.0)
+      faraday (>= 1.0, < 3)
+      multi_json (>= 1.0)
     openssl (3.2.0)
     orm_adapter (0.5.0)
     os (1.1.4)
@@ -577,7 +644,7 @@ GEM
       activesupport (>= 3.0.0)
     raabro (1.4.0)
     racc (1.8.1)
-    rack (2.2.15)
+    rack (3.2.0)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
     rack-contrib (2.5.0)
@@ -586,33 +653,34 @@ GEM
       rack (>= 2.0.0)
     rack-mini-profiler (3.2.0)
       rack (>= 1.2.0)
-    rack-protection (3.2.0)
+    rack-protection (4.1.1)
       base64 (>= 0.1.0)
-      rack (~> 2.2, >= 2.2.4)
+      logger (>= 1.6.0)
+      rack (>= 3.0.0, < 4)
     rack-proxy (0.7.7)
       rack
-    rack-session (1.0.2)
-      rack (< 3)
+    rack-session (2.1.1)
+      base64 (>= 0.1.0)
+      rack (>= 3.0.0)
     rack-test (2.1.0)
       rack (>= 1.3)
     rack-timeout (0.6.3)
-    rackup (1.0.1)
-      rack (< 3)
-      webrick
-    rails (7.1.5.1)
-      actioncable (= 7.1.5.1)
-      actionmailbox (= 7.1.5.1)
-      actionmailer (= 7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actiontext (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    rackup (2.2.1)
+      rack (>= 3)
+    rails (7.1.5.2)
+      actioncable (= 7.1.5.2)
+      actionmailbox (= 7.1.5.2)
+      actionmailer (= 7.1.5.2)
+      actionpack (= 7.1.5.2)
+      actiontext (= 7.1.5.2)
+      actionview (= 7.1.5.2)
+      activejob (= 7.1.5.2)
+      activemodel (= 7.1.5.2)
+      activerecord (= 7.1.5.2)
+      activestorage (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
       bundler (>= 1.15.0)
-      railties (= 7.1.5.1)
+      railties (= 7.1.5.2)
     rails-dom-testing (2.2.0)
       activesupport (>= 5.0.0)
       minitest
@@ -620,9 +688,9 @@ GEM
     rails-html-sanitizer (1.6.1)
       loofah (~> 2.21)
       nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    railties (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    railties (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
       irb
       rackup (>= 1.0.0)
       rake (>= 12.2)
@@ -659,7 +727,8 @@ GEM
     retriable (3.1.2)
     reverse_markdown (2.1.1)
       nokogiri
-    rexml (3.4.1)
+    rexml (3.4.4)
+    rotp (6.3.0)
     rspec-core (3.13.0)
       rspec-support (~> 3.13.0)
     rspec-expectations (3.13.2)
@@ -714,13 +783,16 @@ GEM
       faraday (>= 1)
       faraday-multipart (>= 1)
     ruby-progressbar (1.13.0)
+    ruby-saml (1.18.1)
+      nokogiri (>= 1.13.10)
+      rexml
     ruby-vips (2.1.4)
       ffi (~> 1.12)
     ruby2_keywords (0.0.5)
     ruby2ruby (2.5.0)
       ruby_parser (~> 3.1)
       sexp_processor (~> 4.6)
-    ruby_llm (1.3.1)
+    ruby_llm (1.5.1)
       base64
       event_stream_parser (~> 1)
       faraday (>= 1.10.0)
@@ -729,6 +801,7 @@ GEM
       faraday-retry (>= 1)
       marcel (~> 1.0)
       zeitwerk (~> 2)
+    ruby_llm-schema (0.1.0)
     ruby_parser (3.20.0)
       sexp_processor (~> 4.16)
     sass (3.7.4)
@@ -748,6 +821,9 @@ GEM
       parser
     scss_lint (0.60.0)
       sass (~> 3.5, >= 3.5.5)
+    searchkick (5.5.2)
+      activemodel (>= 7.1)
+      hashie
     securerandom (0.4.1)
     seed_dump (3.3.1)
       activerecord (>= 4)
@@ -794,13 +870,14 @@ GEM
       faraday (>= 0.17.5, < 3.a)
       jwt (>= 1.5, < 3.0)
       multi_json (~> 1.10)
-    simplecov (0.17.1)
+    simplecov (0.22.0)
       docile (~> 1.1)
-      json (>= 1.8, < 3)
-      simplecov-html (~> 0.10.0)
-    simplecov-html (0.10.2)
-    slack-ruby-client (2.5.2)
-      faraday (>= 2.0)
+      simplecov-html (~> 0.11)
+      simplecov_json_formatter (~> 0.1)
+    simplecov-html (0.13.2)
+    simplecov_json_formatter (0.1.4)
+    slack-ruby-client (2.7.0)
+      faraday (>= 2.0.1)
       faraday-mashify
       faraday-multipart
       gli
@@ -828,13 +905,17 @@ GEM
     telephone_number (1.4.20)
     test-prof (1.2.1)
     thor (1.4.0)
+    tidewave (0.2.0)
+      fast-mcp (~> 1.5.0)
+      rack (>= 2.0)
+      rails (>= 7.1.0)
     tilt (2.3.0)
     time_diff (0.3.0)
       activesupport
       i18n
     timeout (0.4.3)
     trailblazer-option (0.1.2)
-    twilio-ruby (5.77.0)
+    twilio-ruby (7.6.0)
       faraday (>= 0.9, < 3.0)
       jwt (>= 1.5, < 3.0)
       nokogiri (>= 1.6, < 2.0)
@@ -881,7 +962,6 @@ GEM
       addressable (>= 2.8.0)
       crack (>= 0.3.2)
       hashdiff (>= 0.4.0, < 2.0.0)
-    webrick (1.9.1)
     websocket-driver (0.7.7)
       base64
       websocket-extensions (>= 0.1.0)
@@ -910,7 +990,7 @@ DEPENDENCIES
   administrate (>= 0.20.1)
   administrate-field-active_storage (>= 1.0.3)
   administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents (>= 0.2.1)
+  ai-agents (>= 0.4.3)
   annotate
   attr_extras
   audited (~> 5.4, >= 5.4.1)
@@ -927,10 +1007,11 @@ DEPENDENCIES
   commonmarker
   csv-safe
   database_cleaner
-  ddtrace
+  datadog (~> 2.0)
   debug (~> 1.8)
   devise (>= 4.9.4)
   devise-secure_password!
+  devise-two-factor (>= 5.0.0)
   devise_token_auth (>= 1.2.3)
   dotenv-rails (>= 3.0.0)
   down
@@ -939,6 +1020,7 @@ DEPENDENCIES
   facebook-messenger
   factory_bot_rails (>= 6.4.3)
   faker
+  faraday_middleware-aws-sigv4
   fcm
   flag_shih_tzu
   foreman
@@ -979,6 +1061,8 @@ DEPENDENCIES
   omniauth-google-oauth2 (>= 1.1.3)
   omniauth-oauth2
   omniauth-rails_csrf_protection (~> 1.0, >= 1.0.2)
+  omniauth-saml
+  opensearch-ruby
   pg
   pg_search
   pgvector
@@ -1004,8 +1088,10 @@ DEPENDENCIES
   rubocop-rails
   rubocop-rspec
   ruby-openai
+  ruby_llm-schema
   scout_apm
   scss_lint
+  searchkick
   seed_dump
   sentry-rails (>= 5.19.0)
   sentry-ruby
@@ -1015,8 +1101,9 @@ DEPENDENCIES
   sidekiq (>= 7.3.1)
   sidekiq-cron (>= 1.12.0)
   sidekiq_alive
-  simplecov (= 0.17.1)
-  slack-ruby-client (~> 2.5.2)
+  simplecov (>= 0.21)
+  simplecov_json_formatter
+  slack-ruby-client (~> 2.7.0)
   spring
   spring-watcher-listen
   squasher
@@ -1024,8 +1111,9 @@ DEPENDENCIES
   stripe
   telephone_number
   test-prof
+  tidewave
   time_diff
-  twilio-ruby (~> 5.66)
+  twilio-ruby
   twitty (~> 0.1.5)
   tzinfo-data
   uglifier

Rakefile

@@ -2,5 +2,8 @@
 # for example lib/tasks/capistrano.rake, and they will automatically be available to Rake.
 
 require_relative 'config/application'
+# Load Enterprise Edition rake tasks if they exist
+enterprise_tasks_path = Rails.root.join('enterprise/tasks_railtie.rb').to_s
+require enterprise_tasks_path if File.exist?(enterprise_tasks_path)
 
 Rails.application.load_tasks

VERSION_CWCTL

@@ -1 +1 @@
-3.4.2
+3.4.3

app/builders/agent_builder.rb

@@ -52,3 +52,5 @@ class AgentBuilder
     }.compact))
   end
 end
+
+AgentBuilder.prepend_mod_with('AgentBuilder')

app/builders/email/base_builder.rb

@@ -0,0 +1,54 @@
+class Email::BaseBuilder
+  pattr_initialize [:inbox!]
+
+  private
+
+  def channel
+    @channel ||= inbox.channel
+  end
+
+  def account
+    @account ||= inbox.account
+  end
+
+  def conversation
+    @conversation ||= message.conversation
+  end
+
+  def custom_sender_name
+    message&.sender&.available_name || I18n.t('conversations.reply.email.header.notifications')
+  end
+
+  def sender_name(sender_email)
+    # Friendly: <agent_name> from <business_name>
+    # Professional: <business_name>
+    if inbox.friendly?
+      I18n.t(
+        'conversations.reply.email.header.friendly_name',
+        sender_name: custom_sender_name,
+        business_name: business_name,
+        from_email: sender_email
+      )
+    else
+      I18n.t(
+        'conversations.reply.email.header.professional_name',
+        business_name: business_name,
+        from_email: sender_email
+      )
+    end
+  end
+
+  def business_name
+    inbox.business_name || inbox.sanitized_name
+  end
+
+  def account_support_email
+    # Parse the email to ensure it's in the correct format, the user
+    # can save it in the format "Name <email@domain.com>"
+    parse_email(account.support_email)
+  end
+
+  def parse_email(email_string)
+    Mail::Address.new(email_string).address
+  end
+end

app/builders/email/from_builder.rb

@@ -0,0 +1,51 @@
+class Email::FromBuilder < Email::BaseBuilder
+  pattr_initialize [:inbox!, :message!]
+
+  def build
+    return sender_name(account_support_email) unless inbox.email?
+
+    from_email = case email_channel_type
+                 when :standard_imap_smtp,
+                      :google_oauth,
+                      :microsoft_oauth,
+                      :forwarding_own_smtp
+                   channel.email
+                 when :imap_chatwoot_smtp,
+                      :forwarding_chatwoot_smtp
+                   channel.verified_for_sending ? channel.email : account_support_email
+                 else
+                   account_support_email
+                 end
+
+    sender_name(from_email)
+  end
+
+  private
+
+  def email_channel_type
+    return :google_oauth if channel.google?
+    return :microsoft_oauth if channel.microsoft?
+    return :standard_imap_smtp if imap_and_smtp_enabled?
+    return :imap_chatwoot_smtp if imap_enabled_without_smtp?
+    return :forwarding_own_smtp if forwarding_with_own_smtp?
+    return :forwarding_chatwoot_smtp if forwarding_without_smtp?
+
+    :unknown
+  end
+
+  def imap_and_smtp_enabled?
+    channel.imap_enabled && channel.smtp_enabled
+  end
+
+  def imap_enabled_without_smtp?
+    channel.imap_enabled && !channel.smtp_enabled
+  end
+
+  def forwarding_with_own_smtp?
+    !channel.imap_enabled && channel.smtp_enabled
+  end
+
+  def forwarding_without_smtp?
+    !channel.imap_enabled && !channel.smtp_enabled
+  end
+end

app/builders/email/reply_to_builder.rb

@@ -0,0 +1,21 @@
+class Email::ReplyToBuilder < Email::BaseBuilder
+  pattr_initialize [:inbox!, :message!]
+
+  def build
+    reply_to = if inbox.email?
+                 channel.email
+               elsif inbound_email_enabled?
+                 "reply+#{conversation.uuid}@#{account.inbound_email_domain}"
+               else
+                 account_support_email
+               end
+
+    sender_name(reply_to)
+  end
+
+  private
+
+  def inbound_email_enabled?
+    account.feature_enabled?('inbound_emails') && account.inbound_email_domain.present?
+  end
+end

app/builders/v2/reports/label_summary_builder.rb

@@ -28,7 +28,7 @@ class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
 
     {
       conversation_counts: fetch_conversation_counts(conversation_filter),
-      resolved_counts: fetch_resolved_counts(conversation_filter),
+      resolved_counts: fetch_resolved_counts,
       resolution_metrics: fetch_metrics(conversation_filter, 'conversation_resolved', use_business_hours),
       first_response_metrics: fetch_metrics(conversation_filter, 'first_response', use_business_hours),
       reply_metrics: fetch_metrics(conversation_filter, 'reply_time', use_business_hours)
@@ -62,10 +62,21 @@ class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
     fetch_counts(conversation_filter)
   end
 
-  def fetch_resolved_counts(conversation_filter)
-    # since the base query is ActsAsTaggableOn,
-    # the status :resolved won't automatically be converted to integer status
-    fetch_counts(conversation_filter.merge(status: Conversation.statuses[:resolved]))
+  def fetch_resolved_counts
+    # Count resolution events, not conversations currently in resolved status
+    # Filter by reporting_event.created_at, not conversation.created_at
+    reporting_event_filter = { name: 'conversation_resolved', account_id: account.id }
+    reporting_event_filter[:created_at] = range if range.present?
+
+    ReportingEvent
+      .joins(conversation: { taggings: :tag })
+      .where(
+        reporting_event_filter.merge(
+          taggings: { taggable_type: 'Conversation', context: 'labels' }
+        )
+      )
+      .group('tags.name')
+      .count
   end
 
   def fetch_counts(conversation_filter)
@@ -84,9 +95,7 @@ class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
 
   def fetch_metrics(conversation_filter, event_name, use_business_hours)
     ReportingEvent
-      .joins('INNER JOIN conversations ON reporting_events.conversation_id = conversations.id')
-      .joins('INNER JOIN taggings ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
+      .joins(conversation: { taggings: :tag })
       .where(
         conversations: conversation_filter,
         name: event_name,

app/builders/v2/reports/timeseries/count_report_builder.rb

@@ -38,27 +38,34 @@ class V2::Reports::Timeseries::CountReportBuilder < V2::Reports::Timeseries::Bas
   end
 
   def scope_for_resolutions_count
-    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
+    scope.reporting_events.where(
       name: :conversation_resolved,
-      conversations: { status: :resolved }, created_at: range
-    ).distinct
+      account_id: account.id,
+      created_at: range
+    )
   end
 
   def scope_for_bot_resolutions_count
-    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
+    scope.reporting_events.where(
       name: :conversation_bot_resolved,
-      conversations: { status: :resolved }, created_at: range
-    ).distinct
+      account_id: account.id,
+      created_at: range
+    )
   end
 
   def scope_for_bot_handoffs_count
     scope.reporting_events.joins(:conversation).select(:conversation_id).where(
       name: :conversation_bot_handoff,
+      account_id: account.id,
       created_at: range
     ).distinct
   end
 
   def grouped_count
+    # IMPORTANT: time_zone parameter affects both data grouping AND output timestamps
+    # It converts timestamps to the target timezone before grouping, which means
+    # the same event can fall into different day buckets depending on timezone
+    # Example: 2024-01-15 00:00 UTC becomes 2024-01-14 16:00 PST (falls on different day)
     @grouped_values = object_scope.group_by_period(
       group_by,
       :created_at,

app/controllers/api/v1/accounts/assignment_policies/inboxes_controller.rb

@@ -0,0 +1,20 @@
+class Api::V1::Accounts::AssignmentPolicies::InboxesController < Api::V1::Accounts::BaseController
+  before_action :fetch_assignment_policy
+  before_action -> { check_authorization(AssignmentPolicy) }
+
+  def index
+    @inboxes = @assignment_policy.inboxes
+  end
+
+  private
+
+  def fetch_assignment_policy
+    @assignment_policy = Current.account.assignment_policies.find(
+      params[:assignment_policy_id]
+    )
+  end
+
+  def permitted_params
+    params.permit(:assignment_policy_id)
+  end
+end

app/controllers/api/v1/accounts/assignment_policies_controller.rb

@@ -0,0 +1,36 @@
+class Api::V1::Accounts::AssignmentPoliciesController < Api::V1::Accounts::BaseController
+  before_action :fetch_assignment_policy, only: [:show, :update, :destroy]
+  before_action :check_authorization
+
+  def index
+    @assignment_policies = Current.account.assignment_policies
+  end
+
+  def show; end
+
+  def create
+    @assignment_policy = Current.account.assignment_policies.create!(assignment_policy_params)
+  end
+
+  def update
+    @assignment_policy.update!(assignment_policy_params)
+  end
+
+  def destroy
+    @assignment_policy.destroy!
+    head :ok
+  end
+
+  private
+
+  def fetch_assignment_policy
+    @assignment_policy = Current.account.assignment_policies.find(params[:id])
+  end
+
+  def assignment_policy_params
+    params.require(:assignment_policy).permit(
+      :name, :description, :assignment_order, :conversation_priority,
+      :fair_distribution_limit, :fair_distribution_window, :enabled
+    )
+  end
+end

app/controllers/api/v1/accounts/inboxes/assignment_policies_controller.rb

@@ -0,0 +1,46 @@
+class Api::V1::Accounts::Inboxes::AssignmentPoliciesController < Api::V1::Accounts::BaseController
+  before_action :fetch_inbox
+  before_action :fetch_assignment_policy, only: [:create]
+  before_action -> { check_authorization(AssignmentPolicy) }
+  before_action :validate_assignment_policy, only: [:show, :destroy]
+
+  def show
+    @assignment_policy = @inbox.assignment_policy
+  end
+
+  def create
+    # There should be only one assignment policy for an inbox.
+    # If there is a new request to add an assignment policy, we will
+    # delete the old one and attach the new policy
+    remove_inbox_assignment_policy
+    @inbox_assignment_policy = @inbox.create_inbox_assignment_policy!(assignment_policy: @assignment_policy)
+    @assignment_policy = @inbox.assignment_policy
+  end
+
+  def destroy
+    remove_inbox_assignment_policy
+    head :ok
+  end
+
+  private
+
+  def remove_inbox_assignment_policy
+    @inbox.inbox_assignment_policy&.destroy
+  end
+
+  def fetch_inbox
+    @inbox = Current.account.inboxes.find(permitted_params[:inbox_id])
+  end
+
+  def fetch_assignment_policy
+    @assignment_policy = Current.account.assignment_policies.find(permitted_params[:assignment_policy_id])
+  end
+
+  def permitted_params
+    params.permit(:assignment_policy_id, :inbox_id)
+  end
+
+  def validate_assignment_policy
+    return render_not_found_error(I18n.t('errors.assignment_policy.not_found')) unless @inbox.assignment_policy
+  end
+end

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -70,11 +70,9 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def sync_templates
-    unless @inbox.channel.is_a?(Channel::Whatsapp)
-      return render status: :unprocessable_entity, json: { error: 'Template sync is only available for WhatsApp channels' }
-    end
+    return render status: :unprocessable_entity, json: { error: 'Template sync is only available for WhatsApp channels' } unless whatsapp_channel?
 
-    Channels::Whatsapp::TemplatesSyncJob.perform_later(@inbox.channel)
+    trigger_template_sync
     render status: :ok, json: { message: 'Template sync initiated successfully' }
   rescue StandardError => e
     render status: :internal_server_error, json: { error: e.message }
@@ -185,6 +183,18 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
       []
     end
   end
+
+  def whatsapp_channel?
+    @inbox.whatsapp? || (@inbox.twilio? && @inbox.channel.whatsapp?)
+  end
+
+  def trigger_template_sync
+    if @inbox.whatsapp?
+      Channels::Whatsapp::TemplatesSyncJob.perform_later(@inbox.channel)
+    elsif @inbox.twilio? && @inbox.channel.whatsapp?
+      Channels::Twilio::TemplatesSyncJob.perform_later(@inbox.channel)
+    end
+  end
 end
 
 Api::V1::Accounts::InboxesController.prepend_mod_with('Api::V1::Accounts::InboxesController')

app/controllers/api/v1/accounts/portals_controller.rb

@@ -85,7 +85,8 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
 
   def live_chat_widget_params
     permitted_params = params.permit(:inbox_id)
-    return {} if permitted_params[:inbox_id].blank?
+    return {} unless permitted_params.key?(:inbox_id)
+    return { channel_web_widget_id: nil } if permitted_params[:inbox_id].blank?
 
     inbox = Inbox.find(permitted_params[:inbox_id])
     return {} unless inbox.web_widget?

app/controllers/api/v1/accounts/whatsapp/authorizations_controller.rb

@@ -1,5 +1,4 @@
 class Api::V1::Accounts::Whatsapp::AuthorizationsController < Api::V1::Accounts::BaseController
-  before_action :validate_feature_enabled!
   before_action :fetch_and_validate_inbox, if: -> { params[:inbox_id].present? }
 
   # POST /api/v1/accounts/:account_id/whatsapp/authorization
@@ -65,15 +64,6 @@ class Api::V1::Accounts::Whatsapp::AuthorizationsController < Api::V1::Accounts:
     }, status: :unprocessable_entity
   end
 
-  def validate_feature_enabled!
-    return if Current.account.feature_whatsapp_embedded_signup?
-
-    render json: {
-      success: false,
-      error: 'WhatsApp embedded signup is not enabled for this account'
-    }, status: :forbidden
-  end
-
   def validate_embedded_signup_params!
     missing_params = []
     missing_params << 'code' if params[:code].blank?

app/controllers/api/v1/profile/mfa_controller.rb

@@ -0,0 +1,68 @@
+class Api::V1::Profile::MfaController < Api::BaseController
+  before_action :check_mfa_feature_available
+  before_action :check_mfa_enabled, only: [:destroy, :backup_codes]
+  before_action :check_mfa_disabled, only: [:create, :verify]
+  before_action :validate_otp, only: [:verify, :backup_codes, :destroy]
+  before_action :validate_password, only: [:destroy]
+
+  def show; end
+
+  def create
+    mfa_service.enable_two_factor!
+  end
+
+  def verify
+    @backup_codes = mfa_service.verify_and_activate!
+  end
+
+  def destroy
+    mfa_service.disable_two_factor!
+  end
+
+  def backup_codes
+    @backup_codes = mfa_service.generate_backup_codes!
+  end
+
+  private
+
+  def mfa_service
+    @mfa_service ||= Mfa::ManagementService.new(user: current_user)
+  end
+
+  def check_mfa_enabled
+    render_could_not_create_error(I18n.t('errors.mfa.not_enabled')) unless current_user.mfa_enabled?
+  end
+
+  def check_mfa_feature_available
+    return if Chatwoot.mfa_enabled?
+
+    render json: {
+      error: I18n.t('errors.mfa.feature_unavailable')
+    }, status: :forbidden
+  end
+
+  def check_mfa_disabled
+    render_could_not_create_error(I18n.t('errors.mfa.already_enabled')) if current_user.mfa_enabled?
+  end
+
+  def validate_otp
+    authenticated = Mfa::AuthenticationService.new(
+      user: current_user,
+      otp_code: mfa_params[:otp_code]
+    ).authenticate
+
+    return if authenticated
+
+    render_could_not_create_error(I18n.t('errors.mfa.invalid_code'))
+  end
+
+  def validate_password
+    return if current_user.valid_password?(mfa_params[:password])
+
+    render_could_not_create_error(I18n.t('errors.mfa.invalid_credentials'))
+  end
+
+  def mfa_params
+    params.permit(:otp_code, :password)
+  end
+end

app/controllers/api/v1/widget/configs_controller.rb

@@ -9,7 +9,7 @@ class Api::V1::Widget::ConfigsController < Api::V1::Widget::BaseController
   private
 
   def set_global_config
-    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL')
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL', 'INSTALLATION_NAME')
   end
 
   def set_contact

app/controllers/concerns/request_exception_handler.rb

@@ -23,24 +23,29 @@ module RequestExceptionHandler
     Current.reset
   end
 
+  def render_error(message, status, error = nil)
+    log_handled_error(error) if error
+    render json: { error: message }, status: status
+  end
+
   def render_unauthorized(message)
-    render json: { error: message }, status: :unauthorized
+    render_error(message, :unauthorized)
   end
 
   def render_not_found_error(message)
-    render json: { error: message }, status: :not_found
+    render_error(message, :not_found)
   end
 
   def render_could_not_create_error(message)
-    render json: { error: message }, status: :unprocessable_entity
+    render_error(message, :unprocessable_entity)
   end
 
   def render_payment_required(message)
-    render json: { error: message }, status: :payment_required
+    render_error(message, :payment_required)
   end
 
   def render_internal_server_error(message)
-    render json: { error: message }, status: :internal_server_error
+    render_error(message, :internal_server_error)
   end
 
   def render_record_invalid(exception)
@@ -57,6 +62,23 @@ module RequestExceptionHandler
   end
 
   def log_handled_error(exception)
+    return unless exception
+
     logger.info("Handled error: #{exception.inspect}")
+    report_to_apms(exception)
+  end
+
+  def report_to_apms(exception)
+    apm_reporters = {
+      'NewRelic::Agent' => -> { ::NewRelic::Agent.notice_error(exception) },
+      'Datadog::Tracing' => -> { ::Datadog::Tracing.active_trace&.set_error(exception) },
+      'ElasticAPM' => -> { ::ElasticAPM.report(exception) },
+      'ScoutApm::Error' => -> { ::ScoutApm::Error.capture(exception) },
+      'Sentry' => -> { ::Sentry.capture_exception(exception) }
+    }
+
+    apm_reporters.each do |module_name, reporter|
+      reporter.call if Object.const_defined?(module_name)
+    end
   end
 end

app/controllers/concerns/switch_locale.rb

@@ -4,17 +4,28 @@ module SwitchLocale
   private
 
   def switch_locale(&)
-    # priority is for locale set in query string (mostly for widget/from js sdk)
+    # Priority is for locale set in query string (mostly for widget/from js sdk)
     locale ||= params[:locale]
 
+    # Use the user's locale if available
+    locale ||= locale_from_user
+
+    # Use the locale from a custom domain if applicable
     locale ||= locale_from_custom_domain
+
     # if locale is not set in account, let's use DEFAULT_LOCALE env variable
     locale ||= ENV.fetch('DEFAULT_LOCALE', nil)
+
     set_locale(locale, &)
   end
 
   def switch_locale_using_account_locale(&)
-    locale = locale_from_account(@current_account)
+    # Get the locale from the user first
+    locale = locale_from_user
+
+    # Fallback to the account's locale if the user's locale is not set
+    locale ||= locale_from_account(@current_account)
+
     set_locale(locale, &)
   end
 
@@ -32,6 +43,12 @@ module SwitchLocale
     @portal.default_locale
   end
 
+  def locale_from_user
+    return unless @user
+
+    @user.ui_settings&.dig('locale')
+  end
+
   def set_locale(locale, &)
     safe_locale = validate_and_get_locale(locale)
     # Ensure locale won't bleed into other requests

app/controllers/dashboard_controller.rb

@@ -66,7 +66,7 @@ class DashboardController < ActionController::Base
       ENABLE_ACCOUNT_SIGNUP: GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false'),
       FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
       INSTAGRAM_APP_ID: GlobalConfigService.load('INSTAGRAM_APP_ID', ''),
-      FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v17.0'),
+      FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v18.0'),
       WHATSAPP_APP_ID: GlobalConfigService.load('WHATSAPP_APP_ID', ''),
       WHATSAPP_CONFIGURATION_ID: GlobalConfigService.load('WHATSAPP_CONFIGURATION_ID', ''),
       IS_ENTERPRISE: ChatwootApp.enterprise?,

app/controllers/devise_overrides/omniauth_callbacks_controller.rb

@@ -47,10 +47,8 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
   end
 
   def get_resource_from_auth_hash # rubocop:disable Naming/AccessorMethodName
-    # find the user with their email instead of UID and token
-    @resource = resource_class.where(
-      email: auth_hash['info']['email']
-    ).first
+    email = auth_hash.dig('info', 'email')
+    @resource = resource_class.from_email(email)
   end
 
   def validate_signup_email_is_business_domain?
@@ -75,3 +73,5 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
     'user'
   end
 end
+
+DeviseOverrides::OmniauthCallbacksController.prepend_mod_with('DeviseOverrides::OmniauthCallbacksController')

app/controllers/devise_overrides/passwords_controller.rb

@@ -44,3 +44,5 @@ class DeviseOverrides::PasswordsController < Devise::PasswordsController
     }, status: status
   end
 end
+
+DeviseOverrides::PasswordsController.prepend_mod_with('DeviseOverrides::PasswordsController')

app/controllers/devise_overrides/sessions_controller.rb

@@ -9,14 +9,14 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
   end
 
   def create
-    # Authenticate user via the temporary sso auth token
-    if params[:sso_auth_token].present? && @resource.present?
-      authenticate_resource_with_sso_token
-      yield @resource if block_given?
-      render_create_success
-    else
-      super
-    end
+    return handle_mfa_verification if mfa_verification_request?
+    return handle_sso_authentication if sso_authentication_request?
+
+    user = find_user_for_authentication
+    return handle_mfa_required(user) if user&.mfa_enabled?
+
+    # Only proceed with standard authentication if no MFA is required
+    super
   end
 
   def render_create_success
@@ -25,6 +25,31 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
 
   private
 
+  def find_user_for_authentication
+    return nil unless params[:email].present? && params[:password].present?
+
+    normalized_email = params[:email].strip.downcase
+    user = User.from_email(normalized_email)
+    return nil unless user&.valid_password?(params[:password])
+    return nil unless user.active_for_authentication?
+
+    user
+  end
+
+  def mfa_verification_request?
+    params[:mfa_token].present?
+  end
+
+  def sso_authentication_request?
+    params[:sso_auth_token].present? && @resource.present?
+  end
+
+  def handle_sso_authentication
+    authenticate_resource_with_sso_token
+    yield @resource if block_given?
+    render_create_success
+  end
+
   def login_page_url(error: nil)
     frontend_url = ENV.fetch('FRONTEND_URL', nil)
 
@@ -46,6 +71,41 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
     user = User.from_email(params[:email])
     @resource = user if user&.valid_sso_auth_token?(params[:sso_auth_token])
   end
+
+  def handle_mfa_required(user)
+    render json: {
+      mfa_required: true,
+      mfa_token: Mfa::TokenService.new(user: user).generate_token
+    }, status: :partial_content
+  end
+
+  def handle_mfa_verification
+    user = Mfa::TokenService.new(token: params[:mfa_token]).verify_token
+    return render_mfa_error('errors.mfa.invalid_token', :unauthorized) unless user
+
+    authenticated = Mfa::AuthenticationService.new(
+      user: user,
+      otp_code: params[:otp_code],
+      backup_code: params[:backup_code]
+    ).authenticate
+
+    return render_mfa_error('errors.mfa.invalid_code') unless authenticated
+
+    sign_in_mfa_user(user)
+  end
+
+  def sign_in_mfa_user(user)
+    @resource = user
+    @token = @resource.create_token
+    @resource.save!
+
+    sign_in(:user, @resource, store: false, bypass: false)
+    render_create_success
+  end
+
+  def render_mfa_error(message_key, status = :bad_request)
+    render json: { error: I18n.t(message_key) }, status: status
+  end
 end
 
 DeviseOverrides::SessionsController.prepend_mod_with('DeviseOverrides::SessionsController')

app/controllers/public/api/v1/inboxes/conversations_controller.rb

@@ -3,7 +3,7 @@ class Public::Api::V1::Inboxes::ConversationsController < Public::Api::V1::Inbox
   before_action :set_conversation, only: [:toggle_typing, :update_last_seen, :show, :toggle_status]
 
   def index
-    @conversations = @contact_inbox.hmac_verified? ? @contact.conversations : @contact_inbox.conversations
+    @conversations = @contact_inbox.hmac_verified? ? @contact_inbox.contact.conversations : @contact_inbox.conversations
   end
 
   def show; end

app/controllers/public/api/v1/portals/base_controller.rb

@@ -58,6 +58,6 @@ class Public::Api::V1::Portals::BaseController < PublicController
   end
 
   def set_global_config
-    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'BRAND_URL')
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'BRAND_URL', 'INSTALLATION_NAME')
   end
 end

app/controllers/super_admin/users_controller.rb

@@ -13,11 +13,11 @@ class SuperAdmin::UsersController < SuperAdmin::ApplicationController
       redirect_to new_super_admin_user_path, notice: notice
     end
   end
-  #
-  # def update
-  #   super
-  #   send_foo_updated_email(requested_resource)
-  # end
+
+  def update
+    requested_resource.skip_reconfirmation! if resource_params[:confirmed_at].present?
+    super
+  end
 
   # Override this method to specify custom lookup behavior.
   # This will be used to set the resource for the `show`, `edit`, and `update`

app/controllers/survey/responses_controller.rb

@@ -5,6 +5,6 @@ class Survey::ResponsesController < ActionController::Base
   private
 
   def set_global_config
-    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL')
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL', 'INSTALLATION_NAME')
   end
 end

app/controllers/widgets_controller.rb

@@ -14,7 +14,7 @@ class WidgetsController < ActionController::Base
   private
 
   def set_global_config
-    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL', 'DIRECT_UPLOADS_ENABLED')
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL', 'DIRECT_UPLOADS_ENABLED', 'INSTALLATION_NAME')
   end
 
   def set_web_widget
@@ -70,7 +70,12 @@ class WidgetsController < ActionController::Base
   end
 
   def allow_iframe_requests
-    response.headers.delete('X-Frame-Options')
+    if @web_widget.allowed_domains.blank?
+      response.headers.delete('X-Frame-Options')
+    else
+      domains = @web_widget.allowed_domains.split(',').map(&:strip).join(' ')
+      response.headers['Content-Security-Policy'] = "frame-ancestors #{domains}"
+    end
   end
 end
 

app/dashboards/user_dashboard.rb

@@ -59,11 +59,11 @@ class UserDashboard < Administrate::BaseDashboard
   SHOW_PAGE_ATTRIBUTES = %i[
     id
     avatar_url
-    unconfirmed_email
     name
     type
     display_name
     email
+    unconfirmed_email
     created_at
     updated_at
     confirmed_at

app/finders/email_channel_finder.rb

@@ -6,19 +6,54 @@ class EmailChannelFinder
   end
 
   def perform
-    channel = nil
-
-    recipient_mails.each do |email|
-      normalized_email = normalize_email_with_plus_addressing(email)
-      channel = Channel::Email.find_by('lower(email) = ? OR lower(forward_to_email) = ?', normalized_email, normalized_email)
-
-      break if channel.present?
-    end
-    channel
+    channel_from_primary_recipients || channel_from_bcc_recipients
   end
 
-  def recipient_mails
-    recipient_addresses = @email_object.to.to_a + @email_object.cc.to_a + @email_object.bcc.to_a + [@email_object['X-Original-To'].try(:value)]
-    recipient_addresses.flatten.compact
+  private
+
+  def channel_from_primary_recipients
+    primary_recipient_emails.each do |email|
+      channel = channel_from_email(email)
+      return channel if channel.present?
+    end
+
+    nil
+  end
+
+  def channel_from_bcc_recipients
+    bcc_recipient_emails.each do |email|
+      channel = channel_from_email(email)
+
+      # Skip if BCC processing is disabled for this account
+      next if channel && !allow_bcc_processing?(channel.account_id)
+
+      return channel if channel.present?
+    end
+
+    nil
+  end
+
+  def primary_recipient_emails
+    (@email_object.to.to_a + @email_object.cc.to_a + [@email_object['X-Original-To'].try(:value)]).flatten.compact
+  end
+
+  def bcc_recipient_emails
+    @email_object.bcc.to_a.flatten.compact
+  end
+
+  def channel_from_email(email)
+    normalized_email = normalize_email_with_plus_addressing(email)
+    Channel::Email.find_by('lower(email) = ? OR lower(forward_to_email) = ?', normalized_email, normalized_email)
+  end
+
+  def bcc_processing_skipped_accounts
+    config_value = GlobalConfigService.load('SKIP_INCOMING_BCC_PROCESSING', '')
+    return [] if config_value.blank?
+
+    config_value.split(',').map(&:to_i)
+  end
+
+  def allow_bcc_processing?(account_id)
+    bcc_processing_skipped_accounts.exclude?(account_id)
   end
 end

app/helpers/portal_helper.rb

@@ -1,4 +1,5 @@
 module PortalHelper
+  include UrlHelper
   def set_og_image_url(portal_name, title)
     cdn_url = GlobalConfig.get('OG_IMAGE_CDN_URL')['OG_IMAGE_CDN_URL']
     return if cdn_url.blank?
@@ -74,6 +75,17 @@ module PortalHelper
     end
   end
 
+  def generate_portal_brand_url(brand_url, referer)
+    url = URI.parse(brand_url.to_s)
+    query_params = Rack::Utils.parse_query(url.query)
+    query_params['utm_medium'] = 'helpcenter'
+    query_params['utm_campaign'] = 'branding'
+    query_params['utm_source'] = URI.parse(referer).host if url_valid?(referer)
+
+    url.query = query_params.to_query
+    url.to_s
+  end
+
   def render_category_content(content)
     ChatwootMarkdownRenderer.new(content).render_markdown_to_plain_text
   end

app/helpers/report_helper.rb

@@ -53,13 +53,13 @@ module ReportHelper
   end
 
   def resolutions
-    scope.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_resolved,
-                                                                               conversations: { status: :resolved }, created_at: range).distinct
+    scope.reporting_events.where(account_id: account.id, name: :conversation_resolved,
+                                 created_at: range)
   end
 
   def bot_resolutions
-    scope.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_resolved,
-                                                                               conversations: { status: :resolved }, created_at: range).distinct
+    scope.reporting_events.where(account_id: account.id, name: :conversation_bot_resolved,
+                                 created_at: range)
   end
 
   def bot_handoffs

app/helpers/reporting_event_helper.rb

@@ -18,12 +18,25 @@ module ReportingEventHelper
   end
 
   def last_non_human_activity(conversation)
-    # check if a handoff event already exists
-    handoff_event = ReportingEvent.where(conversation_id: conversation.id, name: 'conversation_bot_handoff').last
+    # Try to get either a handoff or reopened event first
+    # These will always take precedence over any other activity
+    # Also, any of these events can happen at any time in the course of a conversation lifecycle.
+    # So we pick the latest event
+    event = ReportingEvent.where(
+      conversation_id: conversation.id,
+      name: %w[conversation_bot_handoff conversation_opened]
+    ).order(event_end_time: :desc).first
 
-    # if a handoff exists, last non human activity is when the handoff ended,
-    # otherwise it's when the conversation was created
-    handoff_event&.event_end_time || conversation.created_at
+    return event.event_end_time if event&.event_end_time
+
+    # Fallback to bot resolved event
+    # Because this will be closest to the most accurate activity instead of conversation.created_at
+    bot_event = ReportingEvent.where(conversation_id: conversation.id, name: 'conversation_bot_resolved').last
+
+    return bot_event.event_end_time if bot_event&.event_end_time
+
+    # If no events found, return conversation creation time
+    conversation.created_at
   end
 
   private

app/javascript/dashboard/App.vue

@@ -19,6 +19,7 @@ import {
   verifyServiceWorkerExistence,
 } from './helper/pushHelper';
 import ReconnectService from 'dashboard/helper/ReconnectService';
+import { useUISettings } from 'dashboard/composables/useUISettings';
 
 export default {
   name: 'App',
@@ -38,12 +39,14 @@ export default {
     const { accountId } = useAccount();
     // Use the font size composable (it automatically sets up the watcher)
     const { currentFontSize } = useFontSize();
+    const { uiSettings } = useUISettings();
 
     return {
       router,
       store,
       currentAccountId: accountId,
       currentFontSize,
+      uiSettings,
     };
   },
   data() {
@@ -88,7 +91,10 @@ export default {
   mounted() {
     this.initializeColorTheme();
     this.listenToThemeChanges();
-    this.setLocale(window.chatwootConfig.selectedLocale);
+    // If user locale is set, use it; otherwise use account locale
+    this.setLocale(
+      this.uiSettings?.locale || window.chatwootConfig.selectedLocale
+    );
   },
   unmounted() {
     if (this.reconnectService) {
@@ -114,7 +120,8 @@ export default {
       const { locale, latest_chatwoot_version: latestChatwootVersion } =
         this.getAccount(this.currentAccountId);
       const { pubsub_token: pubsubToken } = this.currentUser || {};
-      this.setLocale(locale);
+      // If user locale is set, use it; otherwise use account locale
+      this.setLocale(this.uiSettings?.locale || locale);
       this.latestChatwootVersion = latestChatwootVersion;
       vueActionCable.init(this.store, pubsubToken);
       this.reconnectService = new ReconnectService(this.store, this.router);

app/javascript/dashboard/api/agentCapacityPolicies.js

@@ -0,0 +1,43 @@
+/* global axios */
+
+import ApiClient from './ApiClient';
+
+class AgentCapacityPolicies extends ApiClient {
+  constructor() {
+    super('agent_capacity_policies', { accountScoped: true });
+  }
+
+  getUsers(policyId) {
+    return axios.get(`${this.url}/${policyId}/users`);
+  }
+
+  addUser(policyId, userData) {
+    return axios.post(`${this.url}/${policyId}/users`, {
+      user_id: userData.id,
+      capacity: userData.capacity,
+    });
+  }
+
+  removeUser(policyId, userId) {
+    return axios.delete(`${this.url}/${policyId}/users/${userId}`);
+  }
+
+  createInboxLimit(policyId, limitData) {
+    return axios.post(`${this.url}/${policyId}/inbox_limits`, {
+      inbox_id: limitData.inboxId,
+      conversation_limit: limitData.conversationLimit,
+    });
+  }
+
+  updateInboxLimit(policyId, limitId, limitData) {
+    return axios.put(`${this.url}/${policyId}/inbox_limits/${limitId}`, {
+      conversation_limit: limitData.conversationLimit,
+    });
+  }
+
+  deleteInboxLimit(policyId, limitId) {
+    return axios.delete(`${this.url}/${policyId}/inbox_limits/${limitId}`);
+  }
+}
+
+export default new AgentCapacityPolicies();

app/javascript/dashboard/api/assignmentPolicies.js

@@ -0,0 +1,36 @@
+/* global axios */
+
+import ApiClient from './ApiClient';
+
+class AssignmentPolicies extends ApiClient {
+  constructor() {
+    super('assignment_policies', { accountScoped: true });
+  }
+
+  getInboxes(policyId) {
+    return axios.get(`${this.url}/${policyId}/inboxes`);
+  }
+
+  setInboxPolicy(inboxId, policyId) {
+    return axios.post(
+      `/api/v1/accounts/${this.accountIdFromRoute}/inboxes/${inboxId}/assignment_policy`,
+      {
+        assignment_policy_id: policyId,
+      }
+    );
+  }
+
+  getInboxPolicy(inboxId) {
+    return axios.get(
+      `/api/v1/accounts/${this.accountIdFromRoute}/inboxes/${inboxId}/assignment_policy`
+    );
+  }
+
+  removeInboxPolicy(inboxId) {
+    return axios.delete(
+      `/api/v1/accounts/${this.accountIdFromRoute}/inboxes/${inboxId}/assignment_policy`
+    );
+  }
+}
+
+export default new AssignmentPolicies();

app/javascript/dashboard/api/captain/response.js

@@ -6,11 +6,11 @@ class CaptainResponses extends ApiClient {
     super('captain/assistant_responses', { accountScoped: true });
   }
 
-  get({ page = 1, searchKey, assistantId, documentId, status } = {}) {
+  get({ page = 1, search, assistantId, documentId, status } = {}) {
     return axios.get(this.url, {
       params: {
         page,
-        searchKey,
+        search,
         assistant_id: assistantId,
         document_id: documentId,
         status,

app/javascript/dashboard/api/mfa.js

@@ -0,0 +1,28 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class MfaAPI extends ApiClient {
+  constructor() {
+    super('profile/mfa', { accountScoped: false });
+  }
+
+  enable() {
+    return axios.post(`${this.url}`);
+  }
+
+  verify(otpCode) {
+    return axios.post(`${this.url}/verify`, { otp_code: otpCode });
+  }
+
+  disable(password, otpCode) {
+    return axios.delete(this.url, {
+      data: { password, otp_code: otpCode },
+    });
+  }
+
+  regenerateBackupCodes(otpCode) {
+    return axios.post(`${this.url}/backup_codes`, { otp_code: otpCode });
+  }
+}
+
+export default new MfaAPI();

app/javascript/dashboard/api/samlSettings.js

@@ -0,0 +1,26 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class SamlSettingsAPI extends ApiClient {
+  constructor() {
+    super('saml_settings', { accountScoped: true });
+  }
+
+  get() {
+    return axios.get(this.url);
+  }
+
+  create(data) {
+    return axios.post(this.url, { saml_settings: data });
+  }
+
+  update(data) {
+    return axios.put(this.url, { saml_settings: data });
+  }
+
+  delete() {
+    return axios.delete(this.url);
+  }
+}
+
+export default new SamlSettingsAPI();

app/javascript/dashboard/api/specs/agentCapacityPolicies.spec.js

@@ -0,0 +1,98 @@
+import agentCapacityPolicies from '../agentCapacityPolicies';
+import ApiClient from '../ApiClient';
+
+describe('#AgentCapacityPoliciesAPI', () => {
+  it('creates correct instance', () => {
+    expect(agentCapacityPolicies).toBeInstanceOf(ApiClient);
+    expect(agentCapacityPolicies).toHaveProperty('get');
+    expect(agentCapacityPolicies).toHaveProperty('show');
+    expect(agentCapacityPolicies).toHaveProperty('create');
+    expect(agentCapacityPolicies).toHaveProperty('update');
+    expect(agentCapacityPolicies).toHaveProperty('delete');
+    expect(agentCapacityPolicies).toHaveProperty('getUsers');
+    expect(agentCapacityPolicies).toHaveProperty('addUser');
+    expect(agentCapacityPolicies).toHaveProperty('removeUser');
+    expect(agentCapacityPolicies).toHaveProperty('createInboxLimit');
+    expect(agentCapacityPolicies).toHaveProperty('updateInboxLimit');
+    expect(agentCapacityPolicies).toHaveProperty('deleteInboxLimit');
+  });
+
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      get: vi.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      put: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+      // Mock accountIdFromRoute
+      Object.defineProperty(agentCapacityPolicies, 'accountIdFromRoute', {
+        get: () => '1',
+        configurable: true,
+      });
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('#getUsers', () => {
+      agentCapacityPolicies.getUsers(123);
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/accounts/1/agent_capacity_policies/123/users'
+      );
+    });
+
+    it('#addUser', () => {
+      const userData = { id: 456, capacity: 20 };
+      agentCapacityPolicies.addUser(123, userData);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/accounts/1/agent_capacity_policies/123/users',
+        {
+          user_id: 456,
+          capacity: 20,
+        }
+      );
+    });
+
+    it('#removeUser', () => {
+      agentCapacityPolicies.removeUser(123, 456);
+      expect(axiosMock.delete).toHaveBeenCalledWith(
+        '/api/v1/accounts/1/agent_capacity_policies/123/users/456'
+      );
+    });
+
+    it('#createInboxLimit', () => {
+      const limitData = { inboxId: 1, conversationLimit: 10 };
+      agentCapacityPolicies.createInboxLimit(123, limitData);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/accounts/1/agent_capacity_policies/123/inbox_limits',
+        {
+          inbox_id: 1,
+          conversation_limit: 10,
+        }
+      );
+    });
+
+    it('#updateInboxLimit', () => {
+      const limitData = { conversationLimit: 15 };
+      agentCapacityPolicies.updateInboxLimit(123, 789, limitData);
+      expect(axiosMock.put).toHaveBeenCalledWith(
+        '/api/v1/accounts/1/agent_capacity_policies/123/inbox_limits/789',
+        {
+          conversation_limit: 15,
+        }
+      );
+    });
+
+    it('#deleteInboxLimit', () => {
+      agentCapacityPolicies.deleteInboxLimit(123, 789);
+      expect(axiosMock.delete).toHaveBeenCalledWith(
+        '/api/v1/accounts/1/agent_capacity_policies/123/inbox_limits/789'
+      );
+    });
+  });
+});

app/javascript/dashboard/api/specs/assignmentPolicies.spec.js

@@ -0,0 +1,70 @@
+import assignmentPolicies from '../assignmentPolicies';
+import ApiClient from '../ApiClient';
+
+describe('#AssignmentPoliciesAPI', () => {
+  it('creates correct instance', () => {
+    expect(assignmentPolicies).toBeInstanceOf(ApiClient);
+    expect(assignmentPolicies).toHaveProperty('get');
+    expect(assignmentPolicies).toHaveProperty('show');
+    expect(assignmentPolicies).toHaveProperty('create');
+    expect(assignmentPolicies).toHaveProperty('update');
+    expect(assignmentPolicies).toHaveProperty('delete');
+    expect(assignmentPolicies).toHaveProperty('getInboxes');
+    expect(assignmentPolicies).toHaveProperty('setInboxPolicy');
+    expect(assignmentPolicies).toHaveProperty('getInboxPolicy');
+    expect(assignmentPolicies).toHaveProperty('removeInboxPolicy');
+  });
+
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      get: vi.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+      // Mock accountIdFromRoute
+      Object.defineProperty(assignmentPolicies, 'accountIdFromRoute', {
+        get: () => '1',
+        configurable: true,
+      });
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('#getInboxes', () => {
+      assignmentPolicies.getInboxes(123);
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/accounts/1/assignment_policies/123/inboxes'
+      );
+    });
+
+    it('#setInboxPolicy', () => {
+      assignmentPolicies.setInboxPolicy(456, 123);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/accounts/1/inboxes/456/assignment_policy',
+        {
+          assignment_policy_id: 123,
+        }
+      );
+    });
+
+    it('#getInboxPolicy', () => {
+      assignmentPolicies.getInboxPolicy(456);
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/accounts/1/inboxes/456/assignment_policy'
+      );
+    });
+
+    it('#removeInboxPolicy', () => {
+      assignmentPolicies.removeInboxPolicy(456);
+      expect(axiosMock.delete).toHaveBeenCalledWith(
+        '/api/v1/accounts/1/inboxes/456/assignment_policy'
+      );
+    });
+  });
+});

app/javascript/dashboard/components-next/AssignmentPolicy/AgentCapacityPolicyCard/AgentCapacityPolicyCard.story.vue

@@ -0,0 +1,116 @@
+<script setup>
+import AgentCapacityPolicyCard from './AgentCapacityPolicyCard.vue';
+
+const mockUsers = [
+  {
+    id: 1,
+    name: 'John Smith',
+    email: 'john.smith@example.com',
+    avatarUrl: 'https://i.pravatar.cc/150?img=1',
+  },
+  {
+    id: 2,
+    name: 'Sarah Johnson',
+    email: 'sarah.johnson@example.com',
+    avatarUrl: 'https://i.pravatar.cc/150?img=2',
+  },
+  {
+    id: 3,
+    name: 'Mike Chen',
+    email: 'mike.chen@example.com',
+    avatarUrl: 'https://i.pravatar.cc/150?img=3',
+  },
+  {
+    id: 4,
+    name: 'Emily Davis',
+    email: 'emily.davis@example.com',
+    avatarUrl: 'https://i.pravatar.cc/150?img=4',
+  },
+  {
+    id: 5,
+    name: 'Alex Rodriguez',
+    email: 'alex.rodriguez@example.com',
+    avatarUrl: 'https://i.pravatar.cc/150?img=5',
+  },
+];
+
+const withCount = policy => ({
+  ...policy,
+  assignedAgentCount: policy.users.length,
+});
+
+const policyA = withCount({
+  id: 1,
+  name: 'High Volume Support',
+  description:
+    'Capacity-based policy for handling high conversation volumes with experienced agents',
+  users: [mockUsers[0], mockUsers[1], mockUsers[2]],
+  isFetchingUsers: false,
+});
+
+const policyB = withCount({
+  id: 2,
+  name: 'Specialized Team',
+  description: 'Custom capacity limits for specialized support team members',
+  users: [mockUsers[3], mockUsers[4]],
+  isFetchingUsers: false,
+});
+
+const emptyPolicy = withCount({
+  id: 3,
+  name: 'New Policy',
+  description: 'Recently created policy with no assigned agents yet',
+  users: [],
+  isFetchingUsers: false,
+});
+
+const loadingPolicy = withCount({
+  id: 4,
+  name: 'Loading Policy',
+  description: 'Policy currently loading agent information',
+  users: [],
+  isFetchingUsers: true,
+});
+
+const onEdit = id => console.log('Edit policy:', id);
+const onDelete = id => console.log('Delete policy:', id);
+const onFetchUsers = id => console.log('Fetch users for policy:', id);
+</script>
+
+<template>
+  <Story
+    title="Components/AgentManagementPolicy/AgentCapacityPolicyCard"
+    :layout="{ type: 'grid', width: '1200px' }"
+  >
+    <Variant title="Multiple Cards (Various States)">
+      <div class="p-4 bg-n-background">
+        <div class="grid grid-cols-1 gap-4">
+          <AgentCapacityPolicyCard
+            v-bind="policyA"
+            @edit="onEdit"
+            @delete="onDelete"
+            @fetch-users="onFetchUsers"
+          />
+          <AgentCapacityPolicyCard
+            v-bind="policyB"
+            @edit="onEdit"
+            @delete="onDelete"
+            @fetch-users="onFetchUsers"
+          />
+          <AgentCapacityPolicyCard
+            v-bind="emptyPolicy"
+            @edit="onEdit"
+            @delete="onDelete"
+            @fetch-users="onFetchUsers"
+          />
+          <AgentCapacityPolicyCard
+            v-bind="loadingPolicy"
+            @edit="onEdit"
+            @delete="onDelete"
+            @fetch-users="onFetchUsers"
+          />
+        </div>
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/AgentCapacityPolicyCard/AgentCapacityPolicyCard.vue

@@ -0,0 +1,86 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import CardLayout from 'dashboard/components-next/CardLayout.vue';
+import CardPopover from '../components/CardPopover.vue';
+
+const props = defineProps({
+  id: { type: Number, required: true },
+  name: { type: String, default: '' },
+  description: { type: String, default: '' },
+  assignedAgentCount: { type: Number, default: 0 },
+  users: { type: Array, default: () => [] },
+  isFetchingUsers: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['edit', 'delete', 'fetchUsers']);
+
+const { t } = useI18n();
+
+const users = computed(() => {
+  return props.users.map(user => {
+    return {
+      name: user.name,
+      key: user.id,
+      email: user.email,
+      avatarUrl: user.avatarUrl,
+    };
+  });
+});
+
+const handleEdit = () => {
+  emit('edit', props.id);
+};
+
+const handleDelete = () => {
+  emit('delete', props.id);
+};
+
+const handleFetchUsers = () => {
+  if (props.users?.length > 0) return;
+  emit('fetchUsers', props.id);
+};
+</script>
+
+<template>
+  <CardLayout class="[&>div]:px-5">
+    <div class="flex flex-col gap-2 relative justify-between w-full">
+      <div class="flex items-center gap-3 justify-between w-full">
+        <div class="flex items-center gap-3">
+          <h3 class="text-base font-medium text-n-slate-12 line-clamp-1">
+            {{ name }}
+          </h3>
+          <CardPopover
+            :title="
+              t('ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.INDEX.CARD.POPOVER')
+            "
+            icon="i-lucide-users-round"
+            :count="assignedAgentCount"
+            :items="users"
+            :is-fetching="isFetchingUsers"
+            @fetch="handleFetchUsers"
+          />
+        </div>
+        <div class="flex items-center gap-2">
+          <Button
+            :label="
+              t('ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.INDEX.CARD.EDIT')
+            "
+            sm
+            slate
+            link
+            class="px-2"
+            @click="handleEdit"
+          />
+          <div class="w-px h-2.5 bg-n-slate-5" />
+          <Button icon="i-lucide-trash" sm slate ghost @click="handleDelete" />
+        </div>
+      </div>
+      <p class="text-n-slate-11 text-sm line-clamp-1 mb-0 py-1">
+        {{ description }}
+      </p>
+    </div>
+  </CardLayout>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/AssignmentCard/AssignmentCard.story.vue

@@ -0,0 +1,63 @@
+<script setup>
+import AssignmentCard from './AssignmentCard.vue';
+
+const agentAssignments = [
+  {
+    id: 1,
+    title: 'Assignment policy',
+    description: 'Manage how conversations get assigned in inboxes.',
+    features: [
+      {
+        icon: 'i-lucide-circle-fading-arrow-up',
+        label: 'Assign by conversations evenly or by available capacity',
+      },
+      {
+        icon: 'i-lucide-scale',
+        label: 'Add fair distribution rules to avoid overloading any agent',
+      },
+      {
+        icon: 'i-lucide-inbox',
+        label: 'Add inboxes to a policy - one policy per inbox',
+      },
+    ],
+  },
+  {
+    id: 2,
+    title: 'Agent capacity policy',
+    description: 'Manage workload for agents.',
+    features: [
+      {
+        icon: 'i-lucide-glass-water',
+        label: 'Define maximum conversations per inbox',
+      },
+      {
+        icon: 'i-lucide-circle-minus',
+        label: 'Create exceptions based on labels and time',
+      },
+      {
+        icon: 'i-lucide-users-round',
+        label: 'Add agents to a policy - one policy per agent',
+      },
+    ],
+  },
+];
+</script>
+
+<template>
+  <Story
+    title="Components/AgentManagementPolicy/AssignmentCard"
+    :layout="{ type: 'grid', width: '1000px' }"
+  >
+    <Variant title="Assignment Card">
+      <div class="px-4 py-4 bg-n-background flex gap-6 justify-between">
+        <AssignmentCard
+          v-for="(item, index) in agentAssignments"
+          :key="index"
+          :title="item.title"
+          :description="item.description"
+          :features="item.features"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/AssignmentCard/AssignmentCard.vue

@@ -0,0 +1,49 @@
+<script setup>
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import CardLayout from 'dashboard/components-next/CardLayout.vue';
+
+defineProps({
+  title: { type: String, default: '' },
+  description: { type: String, default: '' },
+  features: { type: Array, default: () => [] },
+});
+
+const emit = defineEmits(['click']);
+
+const handleClick = () => {
+  emit('click');
+};
+</script>
+
+<template>
+  <CardLayout class="[&>div]:px-5 cursor-pointer" @click="handleClick">
+    <div class="flex flex-col items-start gap-2">
+      <div class="flex justify-between w-full items-center">
+        <h3 class="text-n-slate-12 text-base font-medium">{{ title }}</h3>
+        <Button
+          xs
+          slate
+          ghost
+          icon="i-lucide-chevron-right"
+          @click.stop="handleClick"
+        />
+      </div>
+      <p class="text-n-slate-11 text-sm mb-0">{{ description }}</p>
+    </div>
+
+    <ul class="flex flex-col items-start gap-3 mt-3">
+      <li
+        v-for="feature in features"
+        :key="feature.id"
+        class="flex items-center gap-3 text-sm"
+      >
+        <Icon
+          :icon="feature.icon"
+          class="text-n-slate-11 size-4 flex-shrink-0"
+        />
+        {{ feature.label }}
+      </li>
+    </ul>
+  </CardLayout>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/AssignmentPolicyCard/AssignmentPolicyCard.story.vue

@@ -0,0 +1,104 @@
+<script setup>
+import AssignmentPolicyCard from './AssignmentPolicyCard.vue';
+
+const mockInboxes = [
+  {
+    id: 1,
+    name: 'Website Support',
+    channel_type: 'Channel::WebWidget',
+    inbox_type: 'Website',
+  },
+  {
+    id: 2,
+    name: 'Email Support',
+    channel_type: 'Channel::Email',
+    inbox_type: 'Email',
+  },
+  {
+    id: 3,
+    name: 'WhatsApp Business',
+    channel_type: 'Channel::Whatsapp',
+    inbox_type: 'WhatsApp',
+  },
+  {
+    id: 4,
+    name: 'Facebook Messenger',
+    channel_type: 'Channel::FacebookPage',
+    inbox_type: 'Messenger',
+  },
+];
+
+const withCount = policy => ({
+  ...policy,
+  assignedInboxCount: policy.inboxes.length,
+});
+
+const policyA = withCount({
+  id: 1,
+  name: 'Website & Email',
+  description: 'Distributes conversations evenly among available agents',
+  assignmentOrder: 'round_robin',
+  conversationPriority: 'high',
+  enabled: true,
+  inboxes: [mockInboxes[0], mockInboxes[1]],
+  isFetchingInboxes: false,
+});
+
+const policyB = withCount({
+  id: 2,
+  name: 'WhatsApp & Messenger',
+  description: 'Assigns based on capacity and workload',
+  assignmentOrder: 'capacity_based',
+  conversationPriority: 'medium',
+  enabled: true,
+  inboxes: [mockInboxes[2], mockInboxes[3]],
+  isFetchingInboxes: false,
+});
+
+const emptyPolicy = withCount({
+  id: 3,
+  name: 'No Inboxes Yet',
+  description: 'Policy with no assigned inboxes',
+  assignmentOrder: 'manual',
+  conversationPriority: 'low',
+  enabled: false,
+  inboxes: [],
+  isFetchingInboxes: false,
+});
+
+const onEdit = id => console.log('Edit policy:', id);
+const onDelete = id => console.log('Delete policy:', id);
+const onFetch = () => console.log('Fetch inboxes');
+</script>
+
+<template>
+  <Story
+    title="Components/AgentManagementPolicy/AssignmentPolicyCard"
+    :layout="{ type: 'grid', width: '1200px' }"
+  >
+    <Variant title="Three Cards (Two with inboxes, One empty)">
+      <div class="p-4 bg-n-background">
+        <div class="grid grid-cols-1 gap-4">
+          <AssignmentPolicyCard
+            v-bind="policyA"
+            @edit="onEdit"
+            @delete="onDelete"
+            @fetch-inboxes="onFetch"
+          />
+          <AssignmentPolicyCard
+            v-bind="policyB"
+            @edit="onEdit"
+            @delete="onDelete"
+            @fetch-inboxes="onFetch"
+          />
+          <AssignmentPolicyCard
+            v-bind="emptyPolicy"
+            @edit="onEdit"
+            @delete="onDelete"
+            @fetch-inboxes="onFetch"
+          />
+        </div>
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/AssignmentPolicyCard/AssignmentPolicyCard.vue

@@ -0,0 +1,133 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { getInboxIconByType } from 'dashboard/helper/inbox';
+import { formatToTitleCase } from 'dashboard/helper/commons';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import CardLayout from 'dashboard/components-next/CardLayout.vue';
+import CardPopover from '../components/CardPopover.vue';
+
+const props = defineProps({
+  id: { type: Number, required: true },
+  name: { type: String, default: '' },
+  description: { type: String, default: '' },
+  assignmentOrder: { type: String, default: '' },
+  conversationPriority: { type: String, default: '' },
+  assignedInboxCount: { type: Number, default: 0 },
+  enabled: { type: Boolean, default: false },
+  inboxes: { type: Array, default: () => [] },
+  isFetchingInboxes: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['edit', 'delete', 'fetchInboxes']);
+
+const { t } = useI18n();
+
+const inboxes = computed(() => {
+  return props.inboxes.map(inbox => {
+    return {
+      name: inbox.name,
+      id: inbox.id,
+      icon: getInboxIconByType(inbox.channelType, inbox.medium, 'line'),
+    };
+  });
+});
+
+const order = computed(() => {
+  return formatToTitleCase(props.assignmentOrder);
+});
+
+const priority = computed(() => {
+  return formatToTitleCase(props.conversationPriority);
+});
+
+const handleEdit = () => {
+  emit('edit', props.id);
+};
+
+const handleDelete = () => {
+  emit('delete', props.id);
+};
+
+const handleFetchInboxes = () => {
+  if (props.inboxes?.length > 0) return;
+  emit('fetchInboxes', props.id);
+};
+</script>
+
+<template>
+  <CardLayout class="[&>div]:px-5">
+    <div class="flex flex-col gap-2 relative justify-between w-full">
+      <div class="flex items-center gap-3 justify-between w-full">
+        <div class="flex items-center gap-3">
+          <h3 class="text-base font-medium text-n-slate-12 line-clamp-1">
+            {{ name }}
+          </h3>
+          <div class="flex items-center gap-2">
+            <div class="flex items-center rounded-md bg-n-alpha-2 h-6 px-2">
+              <span
+                class="text-xs"
+                :class="enabled ? 'text-n-teal-11' : 'text-n-slate-12'"
+              >
+                {{
+                  enabled
+                    ? t(
+                        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.ACTIVE'
+                      )
+                    : t(
+                        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.INACTIVE'
+                      )
+                }}
+              </span>
+            </div>
+            <CardPopover
+              :title="
+                t(
+                  'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.POPOVER'
+                )
+              "
+              icon="i-lucide-inbox"
+              :count="assignedInboxCount"
+              :items="inboxes"
+              :is-fetching="isFetchingInboxes"
+              @fetch="handleFetchInboxes"
+            />
+          </div>
+        </div>
+        <div class="flex items-center gap-2">
+          <Button
+            :label="
+              t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.EDIT')
+            "
+            sm
+            slate
+            link
+            class="px-2"
+            @click="handleEdit"
+          />
+          <div v-if="order" class="w-px h-2.5 bg-n-slate-5" />
+          <Button icon="i-lucide-trash" sm slate ghost @click="handleDelete" />
+        </div>
+      </div>
+      <p class="text-n-slate-11 text-sm line-clamp-1 mb-0 py-1">
+        {{ description }}
+      </p>
+      <div class="flex items-center gap-3 py-1.5">
+        <span v-if="order" class="text-n-slate-11 text-sm">
+          {{
+            `${t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.ORDER')}:`
+          }}
+          <span class="text-n-slate-12">{{ order }}</span>
+        </span>
+        <div v-if="order" class="w-px h-3 bg-n-strong" />
+        <span v-if="priority" class="text-n-slate-11 text-sm">
+          {{
+            `${t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.PRIORITY')}:`
+          }}
+          <span class="text-n-slate-12">{{ priority }}</span>
+        </span>
+      </div>
+    </div>
+  </CardLayout>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/AddDataDropdown.vue

@@ -0,0 +1,169 @@
+<script setup>
+import { computed, ref } from 'vue';
+import { useToggle, useWindowSize, useElementBounding } from '@vueuse/core';
+import { vOnClickOutside } from '@vueuse/components';
+import { picoSearch } from '@scmmishra/pico-search';
+
+import Avatar from 'next/avatar/Avatar.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import Input from 'dashboard/components-next/input/Input.vue';
+
+const props = defineProps({
+  label: {
+    type: String,
+    default: '',
+  },
+  searchPlaceholder: {
+    type: String,
+    default: '',
+  },
+  items: {
+    type: Array,
+    default: () => [],
+  },
+});
+
+const emit = defineEmits(['add']);
+
+const BUFFER_SPACE = 20;
+
+const [showPopover, togglePopover] = useToggle();
+const buttonRef = ref();
+const dropdownRef = ref();
+
+const searchValue = ref('');
+
+const { width: windowWidth, height: windowHeight } = useWindowSize();
+const {
+  top: buttonTop,
+  left: buttonLeft,
+  width: buttonWidth,
+  height: buttonHeight,
+} = useElementBounding(buttonRef);
+const { width: dropdownWidth, height: dropdownHeight } =
+  useElementBounding(dropdownRef);
+
+const filteredItems = computed(() => {
+  if (!searchValue.value) return props.items;
+  const query = searchValue.value.toLowerCase();
+
+  return picoSearch(props.items, query, ['name']);
+});
+
+const handleAdd = item => {
+  emit('add', item);
+  togglePopover(false);
+};
+
+const shouldShowAbove = computed(() => {
+  if (!buttonRef.value || !dropdownRef.value) return false;
+  const spaceBelow =
+    windowHeight.value - (buttonTop.value + buttonHeight.value);
+  const spaceAbove = buttonTop.value;
+  return (
+    spaceBelow < dropdownHeight.value + BUFFER_SPACE && spaceAbove > spaceBelow
+  );
+});
+
+const shouldAlignRight = computed(() => {
+  if (!buttonRef.value || !dropdownRef.value) return false;
+  const spaceRight = windowWidth.value - buttonLeft.value;
+  const spaceLeft = buttonLeft.value + buttonWidth.value;
+
+  return (
+    spaceRight < dropdownWidth.value + BUFFER_SPACE && spaceLeft > spaceRight
+  );
+});
+
+const handleClickOutside = () => {
+  if (showPopover.value) {
+    togglePopover(false);
+  }
+};
+</script>
+
+<template>
+  <div
+    v-on-click-outside="handleClickOutside"
+    class="relative flex items-center group"
+  >
+    <Button
+      ref="buttonRef"
+      slate
+      type="button"
+      icon="i-lucide-plus"
+      sm
+      :label="label"
+      @click="togglePopover(!showPopover)"
+    />
+    <div
+      v-if="showPopover"
+      ref="dropdownRef"
+      class="z-50 flex flex-col items-start absolute bg-n-alpha-3 backdrop-blur-[50px] border-0 gap-4 outline outline-1 outline-n-weak rounded-xl max-w-96 min-w-80 max-h-[20rem] overflow-y-auto py-2"
+      :class="[
+        shouldShowAbove ? 'bottom-full mb-2' : 'top-full mt-2',
+        shouldAlignRight ? 'right-0' : 'left-0',
+      ]"
+    >
+      <div class="flex flex-col divide-y divide-n-slate-4 w-full">
+        <Input
+          v-model="searchValue"
+          :placeholder="searchPlaceholder"
+          custom-input-class="bg-transparent !outline-none w-full ltr:!pl-10 rtl:!pr-10 h-10"
+        >
+          <template #prefix>
+            <Icon
+              icon="i-lucide-search"
+              class="absolute -translate-y-1/2 text-n-slate-11 size-4 top-1/2 ltr:left-3 rtl:right-3"
+            />
+          </template>
+        </Input>
+
+        <div
+          v-for="item in filteredItems"
+          :key="item.id"
+          class="flex gap-3 min-w-0 w-full py-4 px-3 hover:bg-n-alpha-2 cursor-pointer"
+          :class="{ 'items-center': item.color, 'items-start': !item.color }"
+          @click="handleAdd(item)"
+        >
+          <Icon
+            v-if="item.icon"
+            :icon="item.icon"
+            class="size-4 text-n-slate-12 flex-shrink-0 mt-0.5"
+          />
+          <span
+            v-else-if="item.color"
+            :style="{ backgroundColor: item.color }"
+            class="size-3 rounded-sm"
+          />
+          <Avatar
+            v-else
+            :title="item.name"
+            :src="item.avatarUrl"
+            :name="item.name"
+            :size="20"
+            rounded-full
+          />
+          <div class="flex flex-col items-start gap-2 min-w-0 flex-1">
+            <div class="flex items-center gap-1 min-w-0 w-full">
+              <span
+                :title="item.name || item.title"
+                class="text-sm text-n-slate-12 truncate min-w-0 flex-1"
+              >
+                {{ item.name || item.title }}
+              </span>
+            </div>
+            <span
+              v-if="item.email || item.phoneNumber"
+              :title="item.email || item.phoneNumber"
+              class="text-sm text-n-slate-11 truncate min-w-0 w-full block"
+            >
+              {{ item.email || item.phoneNumber }}
+            </span>
+          </div>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/BaseInfo.vue

@@ -0,0 +1,127 @@
+<script setup>
+import { computed, watch } from 'vue';
+import { useVuelidate } from '@vuelidate/core';
+import { required, minLength } from '@vuelidate/validators';
+
+import WithLabel from 'v3/components/Form/WithLabel.vue';
+import Input from 'dashboard/components-next/input/Input.vue';
+import Switch from 'dashboard/components-next/switch/Switch.vue';
+
+defineProps({
+  nameLabel: {
+    type: String,
+    default: '',
+  },
+  namePlaceholder: {
+    type: String,
+    default: '',
+  },
+  descriptionLabel: {
+    type: String,
+    default: '',
+  },
+  descriptionPlaceholder: {
+    type: String,
+    default: '',
+  },
+  statusLabel: {
+    type: String,
+    default: '',
+  },
+  statusPlaceholder: {
+    type: String,
+    default: '',
+  },
+});
+
+const emit = defineEmits(['validationChange']);
+
+const policyName = defineModel('policyName', {
+  type: String,
+  default: '',
+});
+
+const description = defineModel('description', {
+  type: String,
+  default: '',
+});
+
+const enabled = defineModel('enabled', {
+  type: Boolean,
+  default: true,
+});
+
+const validationRules = {
+  policyName: { required, minLength: minLength(1) },
+  description: { required, minLength: minLength(1) },
+};
+
+const v$ = useVuelidate(validationRules, { policyName, description });
+
+const isValid = computed(() => !v$.value.$invalid);
+
+watch(
+  isValid,
+  () => {
+    emit('validationChange', {
+      isValid: isValid.value,
+      section: 'baseInfo',
+    });
+  },
+  { immediate: true }
+);
+</script>
+
+<template>
+  <div class="flex flex-col gap-4 pb-4">
+    <!-- Policy Name Field -->
+    <div class="flex items-center gap-6">
+      <WithLabel
+        :label="nameLabel"
+        name="policyName"
+        class="flex items-center w-full [&>label]:min-w-[120px]"
+      >
+        <div class="flex-1">
+          <Input
+            v-model="policyName"
+            type="text"
+            :placeholder="namePlaceholder"
+          />
+        </div>
+      </WithLabel>
+    </div>
+
+    <!-- Description Field -->
+    <div class="flex items-center gap-6">
+      <WithLabel
+        :label="descriptionLabel"
+        name="description"
+        class="flex items-center w-full [&>label]:min-w-[120px]"
+      >
+        <div class="flex-1">
+          <Input
+            v-model="description"
+            type="text"
+            :placeholder="descriptionPlaceholder"
+          />
+        </div>
+      </WithLabel>
+    </div>
+
+    <!-- Status Field -->
+    <div v-if="statusLabel" class="flex items-center gap-6">
+      <WithLabel
+        :label="statusLabel"
+        name="enabled"
+        class="flex items-center w-full [&>label]:min-w-[120px]"
+      >
+        <div class="flex items-center gap-2">
+          <Switch v-model="enabled" />
+          <span class="text-sm text-n-slate-11">
+            {{ statusPlaceholder }}
+          </span>
+        </div>
+      </WithLabel>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/CardPopover.vue

@@ -0,0 +1,121 @@
+<script setup>
+import { useToggle } from '@vueuse/core';
+import { vOnClickOutside } from '@vueuse/components';
+
+import Avatar from 'next/avatar/Avatar.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+
+defineProps({
+  count: {
+    type: Number,
+    default: 0,
+  },
+  title: {
+    type: String,
+    default: '',
+  },
+  icon: {
+    type: String,
+    default: '',
+  },
+  items: {
+    type: Array,
+    default: () => [],
+  },
+  isFetching: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['fetch']);
+
+const [showPopover, togglePopover] = useToggle();
+
+const handleButtonClick = () => {
+  emit('fetch');
+  togglePopover(!showPopover.value);
+};
+
+const handleClickOutside = () => {
+  if (showPopover.value) {
+    togglePopover(false);
+  }
+};
+</script>
+
+<template>
+  <div
+    v-on-click-outside="handleClickOutside"
+    class="relative flex items-center group"
+  >
+    <button
+      v-if="count"
+      class="h-6 px-2 rounded-md bg-n-alpha-2 gap-1.5 flex items-center"
+      @click="handleButtonClick()"
+    >
+      <Icon :icon="icon" class="size-3.5 text-n-slate-12" />
+      <span class="text-n-slate-12 text-sm">
+        {{ count }}
+      </span>
+    </button>
+    <div
+      v-if="showPopover"
+      class="top-full mt-1 ltr:left-0 rtl:right-0 z-50 flex flex-col items-start absolute bg-n-alpha-3 backdrop-blur-[50px] border-0 gap-4 outline outline-1 outline-n-weak p-3 rounded-xl max-w-96 min-w-80 max-h-[20rem] overflow-y-auto"
+    >
+      <div class="flex items-center gap-2.5 pb-2">
+        <Icon :icon="icon" class="size-3.5" />
+        <span class="text-sm text-n-slate-12 font-medium">{{ title }}</span>
+      </div>
+
+      <div
+        v-if="isFetching"
+        class="flex items-center justify-center py-3 w-full text-n-slate-11"
+      >
+        <Spinner />
+      </div>
+
+      <div v-else class="flex flex-col gap-4 w-full">
+        <div
+          v-for="item in items"
+          :key="item.id"
+          class="flex items-center justify-between gap-2 min-w-0 w-full"
+        >
+          <div class="flex items-center gap-2 min-w-0 w-full">
+            <Icon
+              v-if="item.icon"
+              :icon="item.icon"
+              class="size-4 text-n-slate-12 flex-shrink-0"
+            />
+            <Avatar
+              v-else
+              :title="item.name"
+              :src="item.avatarUrl"
+              :name="item.name"
+              :size="20"
+              rounded-full
+            />
+            <div class="flex items-center gap-1 min-w-0 flex-1">
+              <span
+                :title="item.name"
+                class="text-sm text-n-slate-12 truncate min-w-0"
+              >
+                {{ item.name }}
+              </span>
+              <span
+                v-if="item.id"
+                class="text-sm text-n-slate-11 flex-shrink-0"
+              >
+                {{ `#${item.id}` }}
+              </span>
+            </div>
+          </div>
+          <span v-if="item.email" class="text-sm text-n-slate-11 flex-shrink-0">
+            {{ item.email }}
+          </span>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/DataTable.vue

@@ -0,0 +1,90 @@
+<script setup>
+import Avatar from 'next/avatar/Avatar.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+
+defineProps({
+  items: {
+    type: Array,
+    default: () => [],
+  },
+  isFetching: {
+    type: Boolean,
+    default: false,
+  },
+  emptyStateMessage: {
+    type: String,
+    default: '',
+  },
+});
+
+const emit = defineEmits(['delete']);
+
+const handleDelete = itemId => {
+  emit('delete', itemId);
+};
+</script>
+
+<template>
+  <div
+    v-if="isFetching"
+    class="flex items-center justify-center py-3 w-full text-n-slate-11"
+  >
+    <Spinner />
+  </div>
+  <div
+    v-else-if="items.length === 0 && emptyStateMessage"
+    class="custom-dashed-border flex items-center justify-center py-6 w-full"
+  >
+    <span class="text-sm text-n-slate-11">
+      {{ emptyStateMessage }}
+    </span>
+  </div>
+  <div v-else class="flex flex-col divide-y divide-n-weak">
+    <div
+      v-for="item in items"
+      :key="item.id"
+      class="grid grid-cols-4 items-center gap-3 min-w-0 w-full justify-between h-[3.25rem] ltr:pr-2 rtl:pl-2"
+    >
+      <div class="flex items-center gap-2 col-span-2">
+        <Icon
+          v-if="item.icon"
+          :icon="item.icon"
+          class="size-4 text-n-slate-12 flex-shrink-0"
+        />
+        <Avatar
+          v-else
+          :title="item.name"
+          :src="item.avatarUrl"
+          :name="item.name"
+          :size="20"
+          rounded-full
+        />
+        <span class="text-sm text-n-slate-12 truncate min-w-0">
+          {{ item.name }}
+        </span>
+      </div>
+
+      <div class="flex items-start gap-2 col-span-1">
+        <span
+          :title="item.email || item.phoneNumber"
+          class="text-sm text-n-slate-12 truncate min-w-0"
+        >
+          {{ item.email || item.phoneNumber }}
+        </span>
+      </div>
+
+      <div class="col-span-1 justify-end flex items-center">
+        <Button
+          icon="i-lucide-trash"
+          slate
+          ghost
+          sm
+          type="button"
+          @click="handleDelete(item.id)"
+        />
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/ExclusionRules.vue

@@ -0,0 +1,149 @@
+<script setup>
+import { computed, ref, onMounted } from 'vue';
+import { useI18n } from 'vue-i18n';
+import AddDataDropdown from 'dashboard/components-next/AssignmentPolicy/components/AddDataDropdown.vue';
+import LabelItem from 'dashboard/components-next/Label/LabelItem.vue';
+import DurationInput from 'dashboard/components-next/input/DurationInput.vue';
+import { DURATION_UNITS } from 'dashboard/components-next/input/constants';
+
+const props = defineProps({
+  tagsList: {
+    type: Array,
+    default: () => [],
+  },
+});
+
+const excludedLabels = defineModel('excludedLabels', {
+  type: Array,
+  default: () => [],
+});
+
+const excludeOlderThanMinutes = defineModel('excludeOlderThanMinutes', {
+  type: Number,
+  default: 10,
+});
+
+// Duration limits: 10 minutes to 999 days (in minutes)
+const MIN_DURATION_MINUTES = 10;
+const MAX_DURATION_MINUTES = 1438560; // 999 days * 24 hours * 60 minutes
+
+const { t } = useI18n();
+
+const hoveredLabel = ref(null);
+const windowUnit = ref(DURATION_UNITS.MINUTES);
+
+const addedTags = computed(() =>
+  props.tagsList
+    .filter(label => excludedLabels.value.includes(label.name))
+    .map(label => ({ id: label.id, title: label.name, ...label }))
+);
+
+const filteredTags = computed(() =>
+  props.tagsList.filter(
+    label => !addedTags.value.some(tag => tag.id === label.id)
+  )
+);
+
+const detectUnit = minutes => {
+  const m = Number(minutes) || 0;
+  if (m === 0) return DURATION_UNITS.MINUTES;
+  if (m % (24 * 60) === 0) return DURATION_UNITS.DAYS;
+  if (m % 60 === 0) return DURATION_UNITS.HOURS;
+  return DURATION_UNITS.MINUTES;
+};
+
+const onClickAddTag = tag => {
+  excludedLabels.value = [...excludedLabels.value, tag.name];
+};
+
+const onClickRemoveTag = tag => {
+  excludedLabels.value = excludedLabels.value.filter(
+    name => name !== tag.title
+  );
+};
+
+onMounted(() => {
+  windowUnit.value = detectUnit(excludeOlderThanMinutes.value);
+});
+</script>
+
+<template>
+  <div class="py-4 flex-col flex gap-6">
+    <div class="flex flex-col items-start gap-1 py-1">
+      <label class="text-sm font-medium text-n-slate-12 py-1">
+        {{
+          t(
+            'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.LABEL'
+          )
+        }}
+      </label>
+      <p class="mb-0 text-n-slate-11 text-sm">
+        {{
+          t(
+            'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.DESCRIPTION'
+          )
+        }}
+      </p>
+    </div>
+
+    <div class="flex flex-col items-start gap-4">
+      <label class="text-sm font-medium text-n-slate-12 py-1">
+        {{
+          t(
+            'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.TAGS.LABEL'
+          )
+        }}
+      </label>
+      <div
+        class="flex items-start gap-2 flex-wrap"
+        @mouseleave="hoveredLabel = null"
+      >
+        <LabelItem
+          v-for="tag in addedTags"
+          :key="tag.id"
+          :label="tag"
+          :is-hovered="hoveredLabel === tag.id"
+          class="h-8"
+          @remove="onClickRemoveTag"
+          @hover="hoveredLabel = tag.id"
+        />
+        <AddDataDropdown
+          :label="
+            t(
+              'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.TAGS.ADD_TAG'
+            )
+          "
+          :search-placeholder="
+            t(
+              'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.TAGS.DROPDOWN.SEARCH_PLACEHOLDER'
+            )
+          "
+          :items="filteredTags"
+          class="[&>button]:!text-n-blue-text [&>div]:min-w-64"
+          @add="onClickAddTag"
+        />
+      </div>
+    </div>
+
+    <div class="flex flex-col items-start gap-4">
+      <label class="text-sm font-medium text-n-slate-12 py-1">
+        {{
+          t(
+            'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.DURATION.LABEL'
+          )
+        }}
+      </label>
+      <div
+        class="flex items-center gap-2 flex-1 [&>select]:!bg-n-alpha-2 [&>select]:!outline-none [&>select]:hover:brightness-110"
+      >
+        <!-- allow 10 mins to 999 days -->
+        <DurationInput
+          v-model:unit="windowUnit"
+          v-model:model-value="excludeOlderThanMinutes"
+          :min="MIN_DURATION_MINUTES"
+          :max="MAX_DURATION_MINUTES"
+        />
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/FairDistribution.vue

@@ -0,0 +1,86 @@
+<script setup>
+import { ref, onMounted } from 'vue';
+import { useI18n } from 'vue-i18n';
+import Input from 'dashboard/components-next/input/Input.vue';
+import DurationInput from 'dashboard/components-next/input/DurationInput.vue';
+import { DURATION_UNITS } from 'dashboard/components-next/input/constants';
+
+const { t } = useI18n();
+
+const fairDistributionLimit = defineModel('fairDistributionLimit', {
+  type: Number,
+  default: 100,
+  set(value) {
+    return Number(value) || 0;
+  },
+});
+
+const fairDistributionWindow = defineModel('fairDistributionWindow', {
+  type: Number,
+  default: 3600,
+  set(value) {
+    return Number(value) || 0;
+  },
+});
+
+const windowUnit = ref(DURATION_UNITS.MINUTES);
+
+const detectUnit = minutes => {
+  const m = Number(minutes) || 0;
+  if (m === 0) return DURATION_UNITS.MINUTES;
+  if (m % (24 * 60) === 0) return DURATION_UNITS.DAYS;
+  if (m % 60 === 0) return DURATION_UNITS.HOURS;
+  return DURATION_UNITS.MINUTES;
+};
+
+onMounted(() => {
+  windowUnit.value = detectUnit(fairDistributionWindow.value);
+});
+</script>
+
+<template>
+  <div
+    class="flex items-start xl:items-center flex-col md:flex-row gap-4 lg:gap-3 bg-n-solid-1 p-4 outline outline-1 outline-n-weak rounded-xl"
+  >
+    <div class="flex items-center gap-3">
+      <label class="text-sm font-medium text-n-slate-12">
+        {{
+          t(
+            'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.FORM.FAIR_DISTRIBUTION.INPUT_MAX'
+          )
+        }}
+      </label>
+      <div class="flex-1">
+        <Input
+          v-model="fairDistributionLimit"
+          type="number"
+          placeholder="100"
+          max="100000"
+          class="w-full"
+        />
+      </div>
+    </div>
+
+    <div class="flex sm:flex-row flex-col items-start sm:items-center gap-4">
+      <label class="text-sm font-medium text-n-slate-12">
+        {{
+          t(
+            'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.FORM.FAIR_DISTRIBUTION.DURATION'
+          )
+        }}
+      </label>
+
+      <div
+        class="flex items-center gap-2 flex-1 [&>select]:!bg-n-alpha-2 [&>select]:!outline-none [&>select]:hover:brightness-110"
+      >
+        <!-- allow 10 mins to 999 days -->
+        <DurationInput
+          v-model:model-value="fairDistributionWindow"
+          v-model:unit="windowUnit"
+          :min="10"
+          :max="1438560"
+        />
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/InboxCapacityLimits.vue

@@ -0,0 +1,177 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import Button from 'dashboard/components-next/button/Button.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import AddDataDropdown from 'dashboard/components-next/AssignmentPolicy/components/AddDataDropdown.vue';
+
+const props = defineProps({
+  inboxList: {
+    type: Array,
+    default: () => [],
+  },
+  isFetching: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['delete', 'add', 'update']);
+
+const inboxCapacityLimits = defineModel('inboxCapacityLimits', {
+  type: Array,
+  default: () => [],
+});
+
+const { t } = useI18n();
+
+const BASE_KEY = 'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY';
+const DEFAULT_CONVERSATION_LIMIT = 10;
+const MIN_CONVERSATION_LIMIT = 1;
+const MAX_CONVERSATION_LIMIT = 100000;
+
+const selectedInboxIds = computed(
+  () => new Set(inboxCapacityLimits.value.map(limit => limit.inboxId))
+);
+
+const availableInboxes = computed(() =>
+  props.inboxList.filter(
+    inbox => inbox && !selectedInboxIds.value.has(inbox.id)
+  )
+);
+
+const isLimitValid = limit => {
+  return (
+    limit.conversationLimit >= MIN_CONVERSATION_LIMIT &&
+    limit.conversationLimit <= MAX_CONVERSATION_LIMIT
+  );
+};
+
+const inboxMap = computed(
+  () => new Map(props.inboxList.map(inbox => [inbox.id, inbox]))
+);
+
+const handleAddInbox = inbox => {
+  emit('add', {
+    inboxId: inbox.id,
+    conversationLimit: DEFAULT_CONVERSATION_LIMIT,
+  });
+};
+
+const handleRemoveLimit = limitId => {
+  emit('delete', limitId);
+};
+
+const handleLimitChange = limit => {
+  if (isLimitValid(limit)) {
+    emit('update', limit);
+  }
+};
+
+const getInboxName = inboxId => {
+  return inboxMap.value.get(inboxId)?.name || '';
+};
+</script>
+
+<template>
+  <div class="py-4 flex-col flex gap-3">
+    <div class="flex items-center w-full gap-8 justify-between pt-1 pb-3">
+      <label class="text-sm font-medium text-n-slate-12">
+        {{ t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.LABEL`) }}
+      </label>
+
+      <AddDataDropdown
+        :label="t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.ADD_BUTTON`)"
+        :search-placeholder="
+          t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.FIELD.SELECT_INBOX`)
+        "
+        :items="availableInboxes"
+        @add="handleAddInbox"
+      />
+    </div>
+
+    <div
+      v-if="isFetching"
+      class="flex items-center justify-center py-3 w-full text-n-slate-11"
+    >
+      <Spinner />
+    </div>
+
+    <div
+      v-else-if="!inboxCapacityLimits.length"
+      class="custom-dashed-border flex items-center justify-center py-6 w-full"
+    >
+      <span class="text-sm text-n-slate-11">
+        {{ t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.EMPTY_STATE`) }}
+      </span>
+    </div>
+
+    <div v-else class="flex-col flex gap-3">
+      <div
+        v-for="(limit, index) in inboxCapacityLimits"
+        :key="limit.id || `temp-${index}`"
+        class="flex flex-col xs:flex-row items-stretch gap-3"
+      >
+        <div
+          class="flex items-center rounded-lg outline-1 outline cursor-not-allowed text-n-slate-11 outline-n-weak py-2.5 px-3 text-sm w-full min-w-0"
+          :title="getInboxName(limit.inboxId)"
+        >
+          <span class="truncate min-w-0">
+            {{ getInboxName(limit.inboxId) }}
+          </span>
+        </div>
+
+        <div class="flex items-center gap-3 w-full xs:w-auto">
+          <div
+            class="py-2.5 px-3 rounded-lg gap-2 outline outline-1 flex-1 xs:flex-shrink-0 flex items-center min-w-0"
+            :class="[
+              !isLimitValid(limit) ? 'outline-n-ruby-8' : 'outline-n-weak',
+            ]"
+          >
+            <label
+              class="text-sm text-n-slate-12 ltr:pr-2 rtl:pl-2 truncate min-w-0 flex-shrink"
+              :title="
+                t(
+                  `${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.FIELD.MAX_CONVERSATIONS`
+                )
+              "
+            >
+              {{
+                t(
+                  `${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.FIELD.MAX_CONVERSATIONS`
+                )
+              }}
+            </label>
+
+            <div class="h-5 w-px bg-n-weak" />
+
+            <input
+              v-model.number="limit.conversationLimit"
+              type="number"
+              :min="MIN_CONVERSATION_LIMIT"
+              :max="MAX_CONVERSATION_LIMIT"
+              class="reset-base bg-transparent focus:outline-none min-w-16 w-24 text-sm flex-shrink-0"
+              :class="[
+                !isLimitValid(limit)
+                  ? 'placeholder:text-n-ruby-9 !text-n-ruby-9'
+                  : 'placeholder:text-n-slate-10 text-n-slate-12',
+              ]"
+              :placeholder="
+                t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.FIELD.SET_LIMIT`)
+              "
+              @blur="handleLimitChange(limit)"
+            />
+          </div>
+
+          <Button
+            type="button"
+            slate
+            icon="i-lucide-trash"
+            class="flex-shrink-0"
+            @click="handleRemoveLimit(limit.id)"
+          />
+        </div>
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/RadioCard.vue

@@ -0,0 +1,60 @@
+<script setup>
+const props = defineProps({
+  id: {
+    type: String,
+    required: true,
+  },
+  label: {
+    type: String,
+    required: true,
+  },
+  description: {
+    type: String,
+    required: true,
+  },
+  isActive: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['select']);
+
+const handleChange = () => {
+  if (!props.isActive) {
+    emit('select', props.id);
+  }
+};
+</script>
+
+<template>
+  <div
+    class="relative cursor-pointer rounded-xl outline outline-1 p-4 transition-all duration-200 bg-n-solid-1 py-4 ltr:pl-4 rtl:pr-4 ltr:pr-6 rtl:pl-6"
+    :class="[
+      isActive ? 'outline-n-blue-9' : 'outline-n-weak hover:outline-n-strong',
+    ]"
+    @click="handleChange"
+  >
+    <div class="absolute top-4 right-4">
+      <input
+        :id="`${id}`"
+        :checked="isActive"
+        :value="id"
+        :name="id"
+        type="radio"
+        class="h-4 w-4 border-n-slate-6 text-n-brand focus:ring-n-brand focus:ring-offset-0"
+        @change="handleChange"
+      />
+    </div>
+
+    <!-- Content -->
+    <div class="flex flex-col gap-3 items-start">
+      <h3 class="text-sm font-medium text-n-slate-12">
+        {{ label }}
+      </h3>
+      <p class="text-sm text-n-slate-11">
+        {{ description }}
+      </p>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/AddDataDropdown.story.vue

@@ -0,0 +1,92 @@
+<script setup>
+import AddDataDropdown from '../AddDataDropdown.vue';
+
+const mockInboxes = [
+  {
+    id: 1,
+    name: 'Website Support',
+    email: 'support@company.com',
+    icon: 'i-lucide-globe',
+  },
+  {
+    id: 2,
+    name: 'Email Support',
+    email: 'help@company.com',
+    icon: 'i-lucide-mail',
+  },
+  {
+    id: 3,
+    name: 'WhatsApp Business',
+    phoneNumber: '+1 555-0123',
+    icon: 'i-lucide-message-circle',
+  },
+  {
+    id: 4,
+    name: 'Facebook Messenger',
+    email: 'messenger@company.com',
+    icon: 'i-lucide-facebook',
+  },
+  {
+    id: 5,
+    name: 'Twitter DM',
+    email: 'twitter@company.com',
+    icon: 'i-lucide-twitter',
+  },
+];
+
+const mockTags = [
+  {
+    id: 1,
+    name: 'urgent',
+    color: '#ff4757',
+  },
+  {
+    id: 2,
+    name: 'bug',
+    color: '#ff6b6b',
+  },
+  {
+    id: 3,
+    name: 'feature-request',
+    color: '#4834d4',
+  },
+  {
+    id: 4,
+    name: 'documentation',
+    color: '#26de81',
+  },
+];
+
+const handleAdd = item => {
+  console.log('Add item:', item);
+};
+</script>
+
+<template>
+  <Story
+    title="Components/AgentManagementPolicy/AddDataDropdown"
+    :layout="{ type: 'grid', width: '500px' }"
+  >
+    <Variant title="Basic Usage - Inboxes">
+      <div class="p-8 bg-n-background flex gap-4 h-[400px] items-start">
+        <AddDataDropdown
+          label="Add Inbox"
+          search-placeholder="Search inboxes..."
+          :items="mockInboxes"
+          @add="handleAdd"
+        />
+      </div>
+    </Variant>
+
+    <Variant title="Basic Usage - Tags">
+      <div class="p-8 bg-n-background flex gap-4 h-[400px] items-start">
+        <AddDataDropdown
+          label="Add Tag"
+          search-placeholder="Search tags..."
+          :items="mockTags"
+          @add="handleAdd"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/BaseInfo.story.vue

@@ -0,0 +1,33 @@
+<script setup>
+import { ref } from 'vue';
+import BaseInfo from '../BaseInfo.vue';
+
+const policyName = ref('Round Robin Policy');
+const description = ref(
+  'Distributes conversations evenly among available agents'
+);
+const enabled = ref(true);
+</script>
+
+<template>
+  <Story
+    title="Components/AgentManagementPolicy/BaseInfo"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Basic Usage">
+      <div class="p-8 bg-n-background">
+        <BaseInfo
+          v-model:policy-name="policyName"
+          v-model:description="description"
+          v-model:enabled="enabled"
+          name-label="Policy Name"
+          name-placeholder="Enter policy name"
+          description-label="Description"
+          description-placeholder="Enter policy description"
+          status-label="Status"
+          status-placeholder="Active"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/CardPopover.story.vue

@@ -0,0 +1,89 @@
+<script setup>
+import CardPopover from '../CardPopover.vue';
+
+const mockItems = [
+  {
+    id: 1,
+    name: 'Website Support',
+    icon: 'i-lucide-globe',
+  },
+  {
+    id: 2,
+    name: 'Email Support',
+    icon: 'i-lucide-mail',
+  },
+  {
+    id: 3,
+    name: 'WhatsApp Business',
+    icon: 'i-lucide-message-circle',
+  },
+  {
+    id: 4,
+    name: 'Facebook Messenger',
+    icon: 'i-lucide-facebook',
+  },
+];
+
+const mockUsers = [
+  {
+    id: 1,
+    name: 'John Smith',
+    email: 'john.smith@example.com',
+    avatarUrl: 'https://i.pravatar.cc/150?img=1',
+  },
+  {
+    id: 2,
+    name: 'Sarah Johnson',
+    email: 'sarah.johnson@example.com',
+    avatarUrl: 'https://i.pravatar.cc/150?img=2',
+  },
+  {
+    id: 3,
+    name: 'Mike Chen',
+    email: 'mike.chen@example.com',
+    avatarUrl: 'https://i.pravatar.cc/150?img=3',
+  },
+  {
+    id: 4,
+    name: 'Emily Davis',
+    email: 'emily.davis@example.com',
+    avatarUrl: 'https://i.pravatar.cc/150?img=4',
+  },
+  {
+    id: 5,
+    name: 'Alex Rodriguez',
+    email: 'alex.rodriguez@example.com',
+    avatarUrl: 'https://i.pravatar.cc/150?img=5',
+  },
+];
+</script>
+
+<template>
+  <Story
+    title="Components/AgentManagementPolicy/CardPopover"
+    :layout="{ type: 'grid', width: '800px' }"
+  >
+    <Variant title="Basic Usage">
+      <div class="p-8 bg-n-background flex gap-4 h-96 items-start">
+        <CardPopover
+          :count="3"
+          title="Added Inboxes"
+          icon="i-lucide-inbox"
+          :items="mockItems.slice(0, 3)"
+          @fetch="() => console.log('Fetch triggered')"
+        />
+      </div>
+    </Variant>
+    <Variant title="Basic Usage">
+      <div class="p-8 bg-n-background flex gap-4 h-96 items-start">
+        <CardPopover
+          :count="3"
+          title="Added Agents"
+          icon="i-lucide-users-round"
+          :items="mockUsers.slice(0, 3)"
+          @fetch="() => console.log('Fetch triggered')"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/DataTable.story.vue

@@ -0,0 +1,87 @@
+<script setup>
+import DataTable from '../DataTable.vue';
+
+const mockItems = [
+  {
+    id: 1,
+    name: 'Website Support',
+    email: 'support@company.com',
+    icon: 'i-lucide-globe',
+  },
+  {
+    id: 2,
+    name: 'Email Support',
+    email: 'help@company.com',
+    icon: 'i-lucide-mail',
+  },
+  {
+    id: 3,
+    name: 'WhatsApp Business',
+    phoneNumber: '+1 555-0123',
+    icon: 'i-lucide-message-circle',
+  },
+];
+
+const mockAgentList = [
+  {
+    id: 1,
+    name: 'John Doe',
+    email: 'john.doe@example.com',
+    avatarUrl: 'https://i.pravatar.cc/150?img=1',
+  },
+  {
+    id: 2,
+    name: 'Jane Smith',
+    email: 'jane.smith@example.com',
+    avatarUrl: 'https://i.pravatar.cc/150?img=2',
+  },
+];
+
+const handleDelete = itemId => {
+  console.log('Delete item:', itemId);
+};
+</script>
+
+<template>
+  <Story
+    title="Components/AgentManagementPolicy/DataTable"
+    :layout="{ type: 'grid', width: '800px' }"
+  >
+    <Variant title="With Data">
+      <div class="p-8 bg-n-background">
+        <DataTable
+          :items="mockItems"
+          :is-fetching="false"
+          @delete="handleDelete"
+        />
+      </div>
+    </Variant>
+
+    <Variant title="With Agents">
+      <div class="p-8 bg-n-background">
+        <DataTable
+          :items="mockAgentList"
+          :is-fetching="false"
+          @delete="handleDelete"
+        />
+      </div>
+    </Variant>
+
+    <Variant title="Loading State">
+      <div class="p-8 bg-n-background">
+        <DataTable :items="[]" is-fetching @delete="handleDelete" />
+      </div>
+    </Variant>
+
+    <Variant title="Empty State">
+      <div class="p-8 bg-n-background">
+        <DataTable
+          :items="[]"
+          :is-fetching="false"
+          empty-state-message="No items found"
+          @delete="handleDelete"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/ExclusionRules.story.vue

@@ -0,0 +1,67 @@
+<script setup>
+import ExclusionRules from '../ExclusionRules.vue';
+import { ref } from 'vue';
+
+const mockTagsList = [
+  {
+    id: 1,
+    name: 'urgent',
+    color: '#ff4757',
+  },
+  {
+    id: 2,
+    name: 'bug',
+    color: '#ff6b6b',
+  },
+  {
+    id: 3,
+    name: 'feature-request',
+    color: '#4834d4',
+  },
+  {
+    id: 4,
+    name: 'documentation',
+    color: '#26de81',
+  },
+  {
+    id: 5,
+    name: 'enhancement',
+    color: '#2ed573',
+  },
+  {
+    id: 6,
+    name: 'question',
+    color: '#ffa502',
+  },
+  {
+    id: 7,
+    name: 'duplicate',
+    color: '#747d8c',
+  },
+  {
+    id: 8,
+    name: 'wontfix',
+    color: '#57606f',
+  },
+];
+
+const excludedLabelsBasic = ref([]);
+const excludeOlderThanHoursBasic = ref(10);
+</script>
+
+<template>
+  <Story
+    title="Components/AgentManagementPolicy/ExclusionRules"
+    :layout="{ type: 'grid', width: '1200px' }"
+  >
+    <Variant title="Basic Usage">
+      <div class="p-8 bg-n-background h-[600px]">
+        <ExclusionRules
+          v-model:excluded-labels="excludedLabelsBasic"
+          v-model:exclude-older-than-minutes="excludeOlderThanHoursBasic"
+          :tags-list="mockTagsList"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/FairDistribution.story.vue

@@ -0,0 +1,25 @@
+<script setup>
+import { ref } from 'vue';
+import FairDistribution from '../FairDistribution.vue';
+
+const fairDistributionLimit = ref(100);
+const fairDistributionWindow = ref(3600);
+const windowUnit = ref('minutes');
+</script>
+
+<template>
+  <Story
+    title="Components/AgentManagementPolicy/FairDistribution"
+    :layout="{ type: 'grid', width: '800px' }"
+  >
+    <Variant title="Basic Usage">
+      <div class="p-8 bg-n-background">
+        <FairDistribution
+          v-model:fair-distribution-limit="fairDistributionLimit"
+          v-model:fair-distribution-window="fairDistributionWindow"
+          v-model:window-unit="windowUnit"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/InboxCapacityLimits.story.vue

@@ -0,0 +1,108 @@
+<script setup>
+import InboxCapacityLimits from '../InboxCapacityLimits.vue';
+import { ref } from 'vue';
+
+const mockInboxList = [
+  {
+    value: 1,
+    label: 'Website Support',
+    icon: 'i-lucide-globe',
+  },
+  {
+    value: 2,
+    label: 'Email Support',
+    icon: 'i-lucide-mail',
+  },
+  {
+    value: 3,
+    label: 'WhatsApp Business',
+    icon: 'i-lucide-message-circle',
+  },
+  {
+    value: 4,
+    label: 'Facebook Messenger',
+    icon: 'i-lucide-facebook',
+  },
+  {
+    value: 5,
+    label: 'Twitter DM',
+    icon: 'i-lucide-twitter',
+  },
+  {
+    value: 6,
+    label: 'Telegram',
+    icon: 'i-lucide-send',
+  },
+];
+
+const inboxCapacityLimitsEmpty = ref([]);
+const inboxCapacityLimitsNew = ref([
+  { id: 1, inboxId: 1, conversationLimit: 5 },
+  { inboxId: null, conversationLimit: null },
+]);
+
+const handleDelete = id => {
+  console.log('Delete capacity limit:', id);
+};
+</script>
+
+<template>
+  <Story
+    title="Components/AgentManagementPolicy/InboxCapacityLimits"
+    :layout="{ type: 'grid', width: '900px' }"
+  >
+    <Variant title="Empty State">
+      <div class="p-8 bg-n-background">
+        <InboxCapacityLimits
+          v-model:inbox-capacity-limits="inboxCapacityLimitsEmpty"
+          :inbox-list="mockInboxList"
+          :is-fetching="false"
+          :is-updating="false"
+          @delete="handleDelete"
+        />
+      </div>
+    </Variant>
+
+    <Variant title="Loading State">
+      <div class="p-8 bg-n-background">
+        <InboxCapacityLimits
+          v-model:inbox-capacity-limits="inboxCapacityLimitsEmpty"
+          :inbox-list="mockInboxList"
+          is-fetching
+          :is-updating="false"
+          @delete="handleDelete"
+        />
+      </div>
+    </Variant>
+
+    <Variant title="With New Row and existing data">
+      <div class="p-8 bg-n-background">
+        <InboxCapacityLimits
+          v-model:inbox-capacity-limits="inboxCapacityLimitsNew"
+          :inbox-list="mockInboxList"
+          :is-fetching="false"
+          :is-updating="false"
+          @delete="handleDelete"
+        />
+      </div>
+    </Variant>
+
+    <Variant title="Interactive Demo">
+      <div class="p-8 bg-n-background">
+        <InboxCapacityLimits
+          v-model:inbox-capacity-limits="inboxCapacityLimitsEmpty"
+          :inbox-list="mockInboxList"
+          :is-fetching="false"
+          :is-updating="false"
+          @delete="handleDelete"
+        />
+        <div class="mt-4 p-4 bg-n-alpha-2 rounded-lg">
+          <h4 class="text-sm font-medium mb-2">Current Limits:</h4>
+          <pre class="text-xs">{{
+            JSON.stringify(inboxCapacityLimitsEmpty, null, 2)
+          }}</pre>
+        </div>
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/RadioCard.story.vue

@@ -0,0 +1,61 @@
+<script setup>
+import { ref } from 'vue';
+import RadioCard from '../RadioCard.vue';
+
+const selectedOption = ref('round_robin');
+
+const handleSelect = value => {
+  selectedOption.value = value;
+  console.log('Selected:', value);
+};
+</script>
+
+<template>
+  <Story
+    title="Components/AgentManagementPolicy/RadioCard"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Basic Usage">
+      <div class="p-8 bg-n-background space-y-4">
+        <RadioCard
+          id="round_robin"
+          label="Round Robin"
+          description="Distributes conversations evenly among all available agents in a rotating manner"
+          :is-active="selectedOption === 'round_robin'"
+          @select="handleSelect"
+        />
+        <RadioCard
+          id="balanced"
+          label="Balanced Assignment"
+          description="Assigns conversations based on agent workload to maintain balance"
+          :is-active="selectedOption === 'balanced'"
+          @select="handleSelect"
+        />
+      </div>
+    </Variant>
+
+    <Variant title="Active State">
+      <div class="p-8 bg-n-background">
+        <RadioCard
+          id="active_option"
+          label="Active Option"
+          description="This option is currently selected and active"
+          is-active
+          @select="handleSelect"
+        />
+      </div>
+    </Variant>
+
+    <Variant title="Inactive State">
+      <div class="p-8 bg-n-background">
+        <RadioCard
+          id="inactive_option"
+          label="Inactive Option"
+          description="This option is not selected and can be clicked to activate"
+          is-active
+          @select="handleSelect"
+        />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/Campaigns/Pages/CampaignPage/WhatsAppCampaign/WhatsAppCampaignForm.vue

@@ -9,6 +9,7 @@ import Input from 'dashboard/components-next/input/Input.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';
 import TagMultiSelectComboBox from 'dashboard/components-next/combobox/TagMultiSelectComboBox.vue';
+import WhatsAppTemplateParser from 'dashboard/components-next/whatsapp/WhatsAppTemplateParser.vue';
 
 const emit = defineEmits(['submit', 'cancel']);
 
@@ -18,7 +19,9 @@ const formState = {
   uiFlags: useMapGetter('campaigns/getUIFlags'),
   labels: useMapGetter('labels/getLabels'),
   inboxes: useMapGetter('inboxes/getWhatsAppInboxes'),
-  getWhatsAppTemplates: useMapGetter('inboxes/getWhatsAppTemplates'),
+  getFilteredWhatsAppTemplates: useMapGetter(
+    'inboxes/getFilteredWhatsAppTemplates'
+  ),
 };
 
 const initialState = {
@@ -30,7 +33,7 @@ const initialState = {
 };
 
 const state = reactive({ ...initialState });
-const processedParams = ref({});
+const templateParserRef = ref(null);
 
 const rules = {
   title: { required, minLength: minLength(1) },
@@ -67,7 +70,7 @@ const inboxOptions = computed(() =>
 
 const templateOptions = computed(() => {
   if (!state.inboxId) return [];
-  const templates = formState.getWhatsAppTemplates.value(state.inboxId);
+  const templates = formState.getFilteredWhatsAppTemplates.value(state.inboxId);
   return templates.map(template => {
     // Create a more user-friendly label from template name
     const friendlyName = template.name
@@ -88,26 +91,6 @@ const selectedTemplate = computed(() => {
     ?.template;
 });
 
-const templateString = computed(() => {
-  if (!selectedTemplate.value) return '';
-  try {
-    return (
-      selectedTemplate.value.components?.find(
-        component => component.type === 'BODY'
-      )?.text || ''
-    );
-  } catch (error) {
-    return '';
-  }
-});
-
-const processedString = computed(() => {
-  if (!templateString.value) return '';
-  return templateString.value.replace(/{{([^}]+)}}/g, (match, variable) => {
-    return processedParams.value[variable] || `{{${variable}}}`;
-  });
-});
-
 const getErrorMessage = (field, errorKey) => {
   const baseKey = 'CAMPAIGN.WHATSAPP.CREATE.FORM';
   return v$.value[field].$error ? t(`${baseKey}.${errorKey}.ERROR`) : '';
@@ -122,8 +105,7 @@ const formErrors = computed(() => ({
 }));
 
 const hasRequiredTemplateParams = computed(() => {
-  const params = Object.values(processedParams.value);
-  return params.length === 0 || params.every(param => param.trim() !== '');
+  return templateParserRef.value?.v$?.$invalid === false || true;
 });
 
 const isSubmitDisabled = computed(
@@ -135,32 +117,18 @@ const formatToUTCString = localDateTime =>
 
 const resetState = () => {
   Object.assign(state, initialState);
-  processedParams.value = {};
   v$.value.$reset();
 };
 
 const handleCancel = () => emit('cancel');
 
-const generateVariables = () => {
-  const matchedVariables = templateString.value.match(/{{([^}]+)}}/g);
-  if (!matchedVariables) {
-    processedParams.value = {};
-    return;
-  }
-
-  const finalVars = matchedVariables.map(match => match.replace(/{{|}}/g, ''));
-  processedParams.value = finalVars.reduce((acc, variable) => {
-    acc[variable] = processedParams.value[variable] || '';
-    return acc;
-  }, {});
-};
-
 const prepareCampaignDetails = () => {
   // Find the selected template to get its content
   const currentTemplate = selectedTemplate.value;
+  const parserData = templateParserRef.value;
 
   // Extract template content - this should be the template message body
-  const templateContent = templateString.value;
+  const templateContent = parserData?.renderedTemplate || '';
 
   // Prepare template_params object with the same structure as used in contacts
   const templateParams = {
@@ -168,7 +136,7 @@ const prepareCampaignDetails = () => {
     namespace: currentTemplate?.namespace || '',
     category: currentTemplate?.category || 'UTILITY',
     language: currentTemplate?.language || 'en_US',
-    processed_params: processedParams.value,
+    processed_params: parserData?.processedParams || {},
   };
 
   return {
@@ -198,15 +166,6 @@ watch(
   () => state.inboxId,
   () => {
     state.templateId = null;
-    processedParams.value = {};
-  }
-);
-
-// Generate variables when template changes
-watch(
-  () => state.templateId,
-  () => {
-    generateVariables();
   }
 );
 </script>
@@ -254,62 +213,12 @@ watch(
       </p>
     </div>
 
-    <!-- Template Preview -->
-    <div
+    <!-- Template Parser -->
+    <WhatsAppTemplateParser
       v-if="selectedTemplate"
-      class="flex flex-col gap-4 p-4 rounded-lg bg-n-alpha-black2"
-    >
-      <div class="flex justify-between items-center">
-        <h3 class="text-sm font-medium text-n-slate-12">
-          {{ selectedTemplate.name }}
-        </h3>
-        <span class="text-xs text-n-slate-11">
-          {{ t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.LANGUAGE') }}:
-          {{ selectedTemplate.language || 'en' }}
-        </span>
-      </div>
-
-      <div class="flex flex-col gap-2">
-        <div class="rounded-md bg-n-alpha-black3">
-          <div class="text-sm whitespace-pre-wrap text-n-slate-12">
-            {{ processedString }}
-          </div>
-        </div>
-      </div>
-
-      <div class="text-xs text-n-slate-11">
-        {{ t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.CATEGORY') }}:
-        {{ selectedTemplate.category || 'UTILITY' }}
-      </div>
-    </div>
-
-    <!-- Template Variables -->
-    <div
-      v-if="Object.keys(processedParams).length > 0"
-      class="flex flex-col gap-3"
-    >
-      <label class="text-sm font-medium text-n-slate-12">
-        {{ t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.VARIABLES_LABEL') }}
-      </label>
-      <div class="flex flex-col gap-2">
-        <div
-          v-for="(value, key) in processedParams"
-          :key="key"
-          class="flex gap-2 items-center"
-        >
-          <Input
-            v-model="processedParams[key]"
-            type="text"
-            class="flex-1"
-            :placeholder="
-              t('CAMPAIGN.WHATSAPP.CREATE.FORM.TEMPLATE.VARIABLE_PLACEHOLDER', {
-                variable: key,
-              })
-            "
-          />
-        </div>
-      </div>
-    </div>
+      ref="templateParserRef"
+      :template="selectedTemplate"
+    />
 
     <div class="flex flex-col gap-1">
       <label for="audience" class="mb-0.5 text-sm font-medium text-n-slate-12">

app/javascript/dashboard/components-next/Contacts/ContactLabels/ContactLabels.vue

@@ -86,8 +86,8 @@ const handleLabelAction = async ({ value }) => {
   }
 };
 
-const handleRemoveLabel = labelId => {
-  return handleLabelAction({ value: labelId });
+const handleRemoveLabel = label => {
+  return handleLabelAction({ value: label.id });
 };
 
 watch(

app/javascript/dashboard/components-next/Contacts/ContactsDetailsLayout.vue

@@ -1,11 +1,13 @@
 <script setup>
-import { computed, useSlots } from 'vue';
+import { computed, useSlots, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useRoute } from 'vue-router';
+import { vOnClickOutside } from '@vueuse/components';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import Breadcrumb from 'dashboard/components-next/breadcrumb/Breadcrumb.vue';
 import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
+import VoiceCallButton from 'dashboard/components-next/Contacts/VoiceCallButton.vue';
 
 const props = defineProps({
   selectedContact: {
@@ -24,6 +26,8 @@ const { t } = useI18n();
 const slots = useSlots();
 const route = useRoute();
 
+const isContactSidebarOpen = ref(false);
+
 const contactId = computed(() => route.params.contactId);
 
 const selectedContactName = computed(() => {
@@ -56,6 +60,15 @@ const handleBreadcrumbClick = () => {
 const toggleBlock = () => {
   emit('toggleBlock', isContactBlocked.value);
 };
+
+const handleConversationSidebarToggle = () => {
+  isContactSidebarOpen.value = !isContactSidebarOpen.value;
+};
+
+const closeMobileSidebar = () => {
+  if (!isContactSidebarOpen.value) return;
+  isContactSidebarOpen.value = false;
+};
 </script>
 
 <template>
@@ -67,7 +80,9 @@ const toggleBlock = () => {
     >
       <header class="sticky top-0 z-10 px-6 3xl:px-0">
         <div class="w-full mx-auto max-w-[40.625rem]">
-          <div class="flex items-center justify-between w-full h-20 gap-2">
+          <div
+            class="flex flex-col xs:flex-row items-start xs:items-center justify-between w-full py-7 gap-2"
+          >
             <Breadcrumb
               :items="breadcrumbItems"
               @click="handleBreadcrumbClick"
@@ -85,6 +100,11 @@ const toggleBlock = () => {
                 :disabled="isUpdating"
                 @click="toggleBlock"
               />
+              <VoiceCallButton
+                :phone="selectedContact?.phoneNumber"
+                :label="$t('CONTACT_PANEL.CALL')"
+                size="sm"
+              />
               <ComposeConversation :contact-id="contactId">
                 <template #trigger="{ toggle }">
                   <Button
@@ -105,11 +125,65 @@ const toggleBlock = () => {
       </main>
     </div>
 
+    <!-- Desktop sidebar -->
     <div
       v-if="slots.sidebar"
-      class="overflow-y-auto justify-end min-w-52 w-full py-6 max-w-md border-l border-n-weak bg-n-solid-2"
+      class="hidden lg:block overflow-y-auto justify-end min-w-52 w-full py-6 max-w-md border-l border-n-weak bg-n-solid-2"
     >
       <slot name="sidebar" />
     </div>
+
+    <!-- Mobile sidebar container -->
+    <div
+      v-if="slots.sidebar"
+      class="lg:hidden fixed top-0 ltr:right-0 rtl:left-0 h-full z-50 flex justify-end transition-all duration-200 ease-in-out"
+      :class="isContactSidebarOpen ? 'w-full' : 'w-16'"
+    >
+      <!-- Toggle button -->
+      <div
+        v-on-click-outside="[
+          closeMobileSidebar,
+          { ignore: ['#contact-sidebar-content'] },
+        ]"
+        class="flex items-start p-1 w-fit h-fit relative order-1 xs:top-24 top-28 transition-all bg-n-solid-2 border border-n-weak duration-500 ease-in-out"
+        :class="[
+          isContactSidebarOpen
+            ? 'justify-end ltr:rounded-l-full rtl:rounded-r-full ltr:rounded-r-none rtl:rounded-l-none'
+            : 'justify-center rounded-full ltr:mr-6 rtl:ml-6',
+        ]"
+      >
+        <Button
+          ghost
+          slate
+          sm
+          class="!rounded-full rtl:rotate-180"
+          :class="{ 'bg-n-alpha-2': isContactSidebarOpen }"
+          :icon="
+            isContactSidebarOpen
+              ? 'i-lucide-panel-right-close'
+              : 'i-lucide-panel-right-open'
+          "
+          data-contact-sidebar-toggle
+          @click="handleConversationSidebarToggle"
+        />
+      </div>
+
+      <Transition
+        enter-active-class="transition-transform duration-200 ease-in-out"
+        leave-active-class="transition-transform duration-200 ease-in-out"
+        enter-from-class="ltr:translate-x-full rtl:-translate-x-full"
+        enter-to-class="ltr:translate-x-0 rtl:-translate-x-0"
+        leave-from-class="ltr:translate-x-0 rtl:-translate-x-0"
+        leave-to-class="ltr:translate-x-full rtl:-translate-x-full"
+      >
+        <div
+          v-if="isContactSidebarOpen"
+          id="contact-sidebar-content"
+          class="order-2 w-[85%] sm:w-[50%] bg-n-solid-2 ltr:border-l rtl:border-r border-n-weak overflow-y-auto py-6 shadow-lg"
+        >
+          <slot name="sidebar" />
+        </div>
+      </Transition>
+    </div>
   </section>
 </template>

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue

@@ -34,13 +34,13 @@ const emit = defineEmits([
 <template>
   <header class="sticky top-0 z-10">
     <div
-      class="flex items-center justify-between w-full h-20 px-6 gap-2 mx-auto max-w-[60rem]"
+      class="flex items-start sm:items-center justify-between w-full py-6 px-6 gap-2 mx-auto max-w-[60rem]"
     >
       <span class="text-xl font-medium truncate text-n-slate-12">
         {{ headerTitle }}
       </span>
-      <div class="flex items-center flex-shrink-0 gap-4">
-        <div v-if="showSearch" class="flex items-center gap-2">
+      <div class="flex items-center flex-col sm:flex-row flex-shrink-0 gap-4">
+        <div v-if="showSearch" class="flex items-center gap-2 w-full">
           <Input
             :model-value="searchValue"
             type="search"
@@ -48,6 +48,7 @@ const emit = defineEmits([
             :custom-input-class="[
               'h-8 [&:not(.focus)]:!border-transparent bg-n-alpha-2 dark:bg-n-solid-1 ltr:!pl-8 !py-1 rtl:!pr-8',
             ]"
+            class="w-full"
             @input="emit('search', $event.target.value)"
           >
             <template #prefix>
@@ -58,64 +59,66 @@ const emit = defineEmits([
             </template>
           </Input>
         </div>
-        <div class="flex items-center gap-2">
-          <div v-if="!isLabelView && !isActiveView" class="relative">
+        <div class="flex items-center flex-shrink-0 gap-4">
+          <div class="flex items-center gap-2">
+            <div v-if="!isLabelView && !isActiveView" class="relative">
+              <Button
+                id="toggleContactsFilterButton"
+                :icon="
+                  isSegmentsView ? 'i-lucide-pen-line' : 'i-lucide-list-filter'
+                "
+                color="slate"
+                size="sm"
+                class="relative w-8"
+                variant="ghost"
+                @click="emit('filter')"
+              >
+                <div
+                  v-if="hasActiveFilters && !isSegmentsView"
+                  class="absolute top-0 right-0 w-2 h-2 rounded-full bg-n-brand"
+                />
+              </Button>
+              <slot name="filter" />
+            </div>
             <Button
-              id="toggleContactsFilterButton"
-              :icon="
-                isSegmentsView ? 'i-lucide-pen-line' : 'i-lucide-list-filter'
+              v-if="
+                hasActiveFilters &&
+                !isSegmentsView &&
+                !isLabelView &&
+                !isActiveView
               "
+              icon="i-lucide-save"
               color="slate"
               size="sm"
-              class="relative w-8"
               variant="ghost"
-              @click="emit('filter')"
-            >
-              <div
-                v-if="hasActiveFilters && !isSegmentsView"
-                class="absolute top-0 right-0 w-2 h-2 rounded-full bg-n-brand"
-              />
-            </Button>
-            <slot name="filter" />
+              @click="emit('createSegment')"
+            />
+            <Button
+              v-if="isSegmentsView && !isLabelView && !isActiveView"
+              icon="i-lucide-trash"
+              color="slate"
+              size="sm"
+              variant="ghost"
+              @click="emit('deleteSegment')"
+            />
+            <ContactSortMenu
+              :active-sort="activeSort"
+              :active-ordering="activeOrdering"
+              @update:sort="emit('update:sort', $event)"
+            />
+            <ContactMoreActions
+              @add="emit('add')"
+              @import="emit('import')"
+              @export="emit('export')"
+            />
           </div>
-          <Button
-            v-if="
-              hasActiveFilters &&
-              !isSegmentsView &&
-              !isLabelView &&
-              !isActiveView
-            "
-            icon="i-lucide-save"
-            color="slate"
-            size="sm"
-            variant="ghost"
-            @click="emit('createSegment')"
-          />
-          <Button
-            v-if="isSegmentsView && !isLabelView && !isActiveView"
-            icon="i-lucide-trash"
-            color="slate"
-            size="sm"
-            variant="ghost"
-            @click="emit('deleteSegment')"
-          />
-          <ContactSortMenu
-            :active-sort="activeSort"
-            :active-ordering="activeOrdering"
-            @update:sort="emit('update:sort', $event)"
-          />
-          <ContactMoreActions
-            @add="emit('add')"
-            @import="emit('import')"
-            @export="emit('export')"
-          />
+          <div class="w-px h-4 bg-n-strong" />
+          <ComposeConversation>
+            <template #trigger="{ toggle }">
+              <Button :label="buttonLabel" size="sm" @click="toggle" />
+            </template>
+          </ComposeConversation>
         </div>
-        <div class="w-px h-4 bg-n-strong" />
-        <ComposeConversation>
-          <template #trigger="{ toggle }">
-            <Button :label="buttonLabel" size="sm" @click="toggle" />
-          </template>
-        </ComposeConversation>
       </div>
     </div>
   </header>

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue

@@ -62,6 +62,7 @@ const segmentsQuery = ref({});
 
 const appliedFilters = useMapGetter('contacts/getAppliedContactFiltersV4');
 const contactAttributes = useMapGetter('attributes/getContactAttributes');
+const labels = useMapGetter('labels/getLabels');
 const hasActiveSegments = computed(
   () => props.activeSegment && props.segmentsId !== 0
 );
@@ -215,6 +216,7 @@ const setParamsForEditSegmentModal = () => {
     countries,
     filterTypes: contactFilterItems,
     allCustomAttributes: useSnakeCase(contactAttributes.value),
+    labels: labels.value || [],
   };
 };
 
@@ -291,17 +293,20 @@ defineExpose({
     @delete-segment="openDeleteSegmentDialog"
   >
     <template #filter>
-      <ContactsFilter
-        v-if="showFiltersModal"
-        v-model="appliedFilter"
-        :segment-name="activeSegmentName"
-        :is-segment-view="hasActiveSegments"
-        class="absolute mt-1 ltr:right-0 rtl:left-0 top-full"
-        @apply-filter="onApplyFilter"
-        @update-segment="onUpdateSegment"
-        @close="closeAdvanceFiltersModal"
-        @clear-filters="clearFilters"
-      />
+      <div
+        class="absolute mt-1 ltr:-right-52 rtl:-left-52 sm:ltr:right-0 sm:rtl:left-0 top-full"
+      >
+        <ContactsFilter
+          v-if="showFiltersModal"
+          v-model="appliedFilter"
+          :segment-name="activeSegmentName"
+          :is-segment-view="hasActiveSegments"
+          @apply-filter="onApplyFilter"
+          @update-segment="onUpdateSegment"
+          @close="closeAdvanceFiltersModal"
+          @clear-filters="clearFilters"
+        />
+      </div>
     </template>
   </ContactsHeader>
 

app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactSortMenu.vue

@@ -105,7 +105,7 @@ const handleOrderChange = value => {
     <div
       v-if="isMenuOpen"
       v-on-clickaway="() => (isMenuOpen = false)"
-      class="absolute top-full mt-1 ltr:right-0 rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
+      class="absolute top-full mt-1 ltr:-right-32 rtl:-left-32 sm:ltr:right-0 sm:rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
     >
       <div class="flex items-center justify-between gap-2">
         <span class="text-sm text-n-slate-12">

app/javascript/dashboard/components-next/Contacts/ContactsListLayout.vue

@@ -96,10 +96,7 @@ const openFilter = () => {
           <slot name="default" />
         </div>
       </main>
-      <footer
-        v-if="showPaginationFooter"
-        class="sticky bottom-0 z-10 px-4 pb-4"
-      >
+      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-0 px-4 pb-4">
         <PaginationFooter
           current-page-info="CONTACTS_LAYOUT.PAGINATION_FOOTER.SHOWING"
           :current-page="currentPage"

app/javascript/dashboard/components-next/Contacts/EmptyState/contactEmptyStateContent.js

@@ -4,8 +4,8 @@ export default [
       city: 'Los Angeles',
       country: 'United States',
       description:
-        "I'm Candice, a developer focusing on building web solutions. Currently, I’m working as a Product Developer at Chatwoot.",
-      companyName: 'Chatwoot',
+        "I'm Candice, a developer focusing on building web solutions. Currently, I’m working as a Product Developer at Lumora.",
+      companyName: 'Lumora',
       countryCode: 'US',
       socialProfiles: {
         github: 'candice-dev',
@@ -16,7 +16,7 @@ export default [
       },
     },
     availabilityStatus: 'offline',
-    email: 'candice.matherson@chatwoot.com',
+    email: 'candice.matherson@lumora.com',
     id: 22,
     name: 'Candice Matherson',
     phoneNumber: '+14155552671',

app/javascript/dashboard/components-next/Contacts/VoiceCallButton.vue

@@ -0,0 +1,91 @@
+<script setup>
+import { computed, ref, useAttrs } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useMapGetter } from 'dashboard/composables/store';
+import { INBOX_TYPES } from 'dashboard/helper/inbox';
+import { useAlert } from 'dashboard/composables';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+
+const props = defineProps({
+  phone: { type: String, default: '' },
+  label: { type: String, default: '' },
+  icon: { type: [String, Object, Function], default: '' },
+  size: { type: String, default: 'sm' },
+  tooltipLabel: { type: String, default: '' },
+});
+
+defineOptions({ inheritAttrs: false });
+const attrs = useAttrs();
+
+const { t } = useI18n();
+
+const inboxesList = useMapGetter('inboxes/getInboxes');
+const voiceInboxes = computed(() =>
+  (inboxesList.value || []).filter(
+    inbox => inbox.channel_type === INBOX_TYPES.VOICE
+  )
+);
+const hasVoiceInboxes = computed(() => voiceInboxes.value.length > 0);
+
+// Unified behavior: hide when no phone
+const shouldRender = computed(() => hasVoiceInboxes.value && !!props.phone);
+
+const dialogRef = ref(null);
+
+const onClick = () => {
+  if (voiceInboxes.value.length > 1) {
+    dialogRef.value?.open();
+    return;
+  }
+  useAlert(t('CONTACT_PANEL.CALL_UNDER_DEVELOPMENT'));
+};
+
+const onPickInbox = () => {
+  // Placeholder until actual call wiring happens
+  useAlert(t('CONTACT_PANEL.CALL_UNDER_DEVELOPMENT'));
+  dialogRef.value?.close();
+};
+</script>
+
+<template>
+  <span class="contents">
+    <Button
+      v-if="shouldRender"
+      v-tooltip.top-end="tooltipLabel || null"
+      v-bind="attrs"
+      :label="label"
+      :icon="icon"
+      :size="size"
+      @click="onClick"
+    />
+
+    <Dialog
+      v-if="shouldRender && voiceInboxes.length > 1"
+      ref="dialogRef"
+      :title="$t('CONTACT_PANEL.VOICE_INBOX_PICKER.TITLE')"
+      show-cancel-button
+      :show-confirm-button="false"
+      width="md"
+    >
+      <div class="flex flex-col gap-2">
+        <button
+          v-for="inbox in voiceInboxes"
+          :key="inbox.id"
+          type="button"
+          class="flex items-center justify-between w-full px-4 py-2 text-left rounded-lg hover:bg-n-alpha-2"
+          @click="onPickInbox(inbox)"
+        >
+          <div class="flex items-center gap-2">
+            <span class="i-ri-phone-fill text-n-slate-10" />
+            <span class="text-sm text-n-slate-12">{{ inbox.name }}</span>
+          </div>
+          <span v-if="inbox.phone_number" class="text-xs text-n-slate-10">
+            {{ inbox.phone_number }}
+          </span>
+        </button>
+      </div>
+    </Dialog>
+  </span>
+</template>

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreview.vue

@@ -47,6 +47,7 @@ const unreadMessagesCount = computed(() => {
     </p>
     <div class="flex items-center flex-shrink-0 gap-2 pb-2">
       <Avatar
+        v-if="assignee.name"
         :name="assignee.name"
         :src="assignee.thumbnail"
         :size="20"

app/javascript/dashboard/components-next/Conversation/ConversationCard/CardMessagePreviewWithMeta.vue

@@ -96,6 +96,7 @@ defineExpose({
         />
       </div>
       <Avatar
+        v-if="assignee.name"
         :name="assignee.name"
         :src="assignee.thumbnail"
         :size="20"

app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalBaseSettings.vue

@@ -51,12 +51,20 @@ const originalState = reactive({ ...state });
 
 const liveChatWidgets = computed(() => {
   const inboxes = store.getters['inboxes/getInboxes'];
-  return inboxes
+  const widgetOptions = inboxes
     .filter(inbox => inbox.channel_type === 'Channel::WebWidget')
     .map(inbox => ({
       value: inbox.id,
       label: inbox.name,
     }));
+
+  return [
+    {
+      value: '',
+      label: t('HELP_CENTER.PORTAL_SETTINGS.FORM.LIVE_CHAT_WIDGET.NONE_OPTION'),
+    },
+    ...widgetOptions,
+  ];
 });
 
 const rules = {
@@ -108,7 +116,7 @@ watch(
         widgetColor: newVal.color,
         homePageLink: newVal.homepage_link,
         slug: newVal.slug,
-        liveChatWidgetInboxId: newVal.inbox?.id,
+        liveChatWidgetInboxId: newVal.inbox?.id || '',
       });
       if (newVal.logo) {
         const {

app/javascript/dashboard/components-next/Label/LabelItem.vue

@@ -15,7 +15,7 @@ const props = defineProps({
 const emit = defineEmits(['remove', 'hover']);
 
 const handleRemoveLabel = () => {
-  emit('remove', props.label?.id);
+  emit('remove', props.label);
 };
 
 const handleMouseEnter = () => {
@@ -45,6 +45,7 @@ const handleMouseEnter = () => {
       <Button
         class="transition-opacity duration-200 !h-7 ltr:rounded-r-md rtl:rounded-l-md ltr:rounded-l-none rtl:rounded-r-none w-6 bg-transparent"
         :class="{ 'opacity-0': !isHovered, 'opacity-100': isHovered }"
+        type="button"
         slate
         xs
         faded

app/javascript/dashboard/components-next/NewConversation/ComposeConversation.vue

@@ -2,6 +2,7 @@
 import { ref, computed, onMounted, watch } from 'vue';
 import { useStore, useMapGetter } from 'dashboard/composables/store';
 import { useI18n } from 'vue-i18n';
+import { useWindowSize } from '@vueuse/core';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { vOnClickOutside } from '@vueuse/components';
 import { useAlert } from 'dashboard/composables';
@@ -15,6 +16,7 @@ import {
   processContactableInboxes,
   mergeInboxDetails,
 } from 'dashboard/components-next/NewConversation/helpers/composeConversationHelper';
+import wootConstants from 'dashboard/constants/globals';
 
 import ComposeNewConversationForm from 'dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue';
 
@@ -37,9 +39,16 @@ const emit = defineEmits(['close']);
 
 const store = useStore();
 const { t } = useI18n();
+const { width: windowWidth } = useWindowSize();
 
 const { fetchSignatureFlagFromUISettings } = useUISettings();
 
+const isSmallScreen = computed(
+  () => windowWidth.value < wootConstants.SMALL_SCREEN_BREAKPOINT
+);
+
+const viewInModal = computed(() => props.isModal || isSmallScreen.value);
+
 const contacts = ref([]);
 const selectedContact = ref(null);
 const targetInbox = ref(null);
@@ -67,7 +76,7 @@ const directUploadsEnabled = computed(
 const activeContact = computed(() => contactById.value(props.contactId));
 
 const composePopoverClass = computed(() => {
-  if (props.isModal) return '';
+  if (viewInModal.value) return '';
 
   return props.alignPosition === 'right'
     ? 'absolute ltr:left-0 ltr:right-[unset] rtl:right-0 rtl:left-[unset]'
@@ -179,14 +188,18 @@ const toggle = () => {
 
 watch(
   activeContact,
-  () => {
-    if (activeContact.value && props.contactId) {
-      const contactInboxes = activeContact.value?.contactInboxes || [];
+  (currentContact, previousContact) => {
+    if (currentContact && props.contactId) {
+      // Reset on contact change
+      if (currentContact?.id !== previousContact?.id) clearSelectedContact();
+
       // First process the contactable inboxes to get the right structure
-      const processedInboxes = processContactableInboxes(contactInboxes);
+      const processedInboxes = processContactableInboxes(
+        currentContact.contactInboxes || []
+      );
       // Then Merge processedInboxes with the inboxes list
       selectedContact.value = {
-        ...activeContact.value,
+        ...currentContact,
         contactInboxes: mergeInboxDetails(processedInboxes, inboxesList.value),
       };
     }
@@ -202,7 +215,7 @@ const handleClickOutside = () => {
 };
 
 const onModalBackdropClick = () => {
-  if (!props.isModal) return;
+  if (!viewInModal.value) return;
   handleClickOutside();
 };
 
@@ -231,7 +244,7 @@ useKeyboardEvents(keyboardEvents);
     ]"
     class="relative"
     :class="{
-      'z-40': showComposeNewConversation,
+      'z-50': showComposeNewConversation && !viewInModal,
     }"
   >
     <slot
@@ -243,12 +256,12 @@ useKeyboardEvents(keyboardEvents);
       v-if="showComposeNewConversation"
       :class="{
         'fixed z-50 bg-n-alpha-black1 backdrop-blur-[4px] flex items-start pt-[clamp(3rem,15vh,12rem)] justify-center inset-0':
-          isModal,
+          viewInModal,
       }"
       @click.self="onModalBackdropClick"
     >
       <ComposeNewConversationForm
-        :class="[{ 'mt-2': !isModal }, composePopoverClass]"
+        :class="[{ 'mt-2': !viewInModal }, composePopoverClass]"
         :contacts="contacts"
         :contact-id="contactId"
         :is-loading="isSearching"

app/javascript/dashboard/components-next/NewConversation/components/ActionButtons.vue

@@ -11,12 +11,14 @@ import { extractTextFromMarkdown } from 'dashboard/helper/editorHelper';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import WhatsAppOptions from './WhatsAppOptions.vue';
+import ContentTemplateSelector from './ContentTemplateSelector.vue';
 
 const props = defineProps({
   attachedFiles: { type: Array, default: () => [] },
   isWhatsappInbox: { type: Boolean, default: false },
   isEmailOrWebWidgetInbox: { type: Boolean, default: false },
   isTwilioSmsInbox: { type: Boolean, default: false },
+  isTwilioWhatsAppInbox: { type: Boolean, default: false },
   messageTemplates: { type: Array, default: () => [] },
   channelType: { type: String, default: '' },
   isLoading: { type: Boolean, default: false },
@@ -25,12 +27,14 @@ const props = defineProps({
   hasNoInbox: { type: Boolean, default: false },
   isDropdownActive: { type: Boolean, default: false },
   messageSignature: { type: String, default: '' },
+  inboxId: { type: Number, default: null },
 });
 
 const emit = defineEmits([
   'discard',
   'sendMessage',
   'sendWhatsappMessage',
+  'sendTwilioMessage',
   'insertEmoji',
   'addSignature',
   'removeSignature',
@@ -62,6 +66,20 @@ const sendWithSignature = computed(() => {
   return fetchSignatureFlagFromUISettings(props.channelType);
 });
 
+const showTwilioContentTemplates = computed(() => {
+  return props.isTwilioWhatsAppInbox && props.inboxId;
+});
+
+const shouldShowEmojiButton = computed(() => {
+  return (
+    !props.isWhatsappInbox && !props.isTwilioWhatsAppInbox && !props.hasNoInbox
+  );
+});
+
+const isRegularMessageMode = computed(() => {
+  return !props.isWhatsappInbox && !props.isTwilioWhatsAppInbox;
+});
+
 const setSignature = () => {
   if (signatureToApply.value) {
     if (sendWithSignature.value) {
@@ -124,7 +142,7 @@ const keyboardEvents = {
     action: () => {
       if (
         isEditorHotKeyEnabled('enter') &&
-        !props.isWhatsappInbox &&
+        isRegularMessageMode.value &&
         !props.isDropdownActive
       ) {
         emit('sendMessage');
@@ -135,7 +153,7 @@ const keyboardEvents = {
     action: () => {
       if (
         isEditorHotKeyEnabled('cmd_enter') &&
-        !props.isWhatsappInbox &&
+        isRegularMessageMode.value &&
         !props.isDropdownActive
       ) {
         emit('sendMessage');
@@ -150,14 +168,20 @@ useKeyboardEvents(keyboardEvents);
   <div
     class="flex items-center justify-between w-full h-[3.25rem] gap-2 px-4 py-3"
   >
-    <div class="flex items-center gap-2">
+    <div class="flex gap-2 items-center">
       <WhatsAppOptions
         v-if="isWhatsappInbox"
+        :inbox-id="inboxId"
         :message-templates="messageTemplates"
         @send-message="emit('sendWhatsappMessage', $event)"
       />
+      <ContentTemplateSelector
+        v-if="showTwilioContentTemplates"
+        :inbox-id="inboxId"
+        @send-message="emit('sendTwilioMessage', $event)"
+      />
       <div
-        v-if="!isWhatsappInbox && !hasNoInbox"
+        v-if="shouldShowEmojiButton"
         v-on-click-outside="() => (isEmojiPickerOpen = false)"
         class="relative"
       >
@@ -170,7 +194,7 @@ useKeyboardEvents(keyboardEvents);
         />
         <EmojiInput
           v-if="isEmojiPickerOpen"
-          class="ltr:left-0 rtl:right-0 top-full mt-1.5"
+          class="top-full mt-1.5 ltr:left-0 rtl:right-0"
           :on-click="onClickInsertEmoji"
         />
       </div>
@@ -197,7 +221,7 @@ useKeyboardEvents(keyboardEvents);
         />
       </FileUpload>
       <Button
-        v-if="hasSelectedInbox && !isWhatsappInbox"
+        v-if="hasSelectedInbox && isRegularMessageMode"
         icon="i-lucide-signature"
         color="slate"
         size="sm"
@@ -206,7 +230,7 @@ useKeyboardEvents(keyboardEvents);
       />
     </div>
 
-    <div class="flex items-center gap-2">
+    <div class="flex gap-2 items-center">
       <Button
         :label="t('COMPOSE_NEW_CONVERSATION.FORM.ACTION_BUTTONS.DISCARD')"
         variant="faded"
@@ -216,7 +240,7 @@ useKeyboardEvents(keyboardEvents);
         @click="emit('discard')"
       />
       <Button
-        v-if="!isWhatsappInbox"
+        v-if="isRegularMessageMode"
         :label="sendButtonLabel"
         size="sm"
         class="!text-xs font-medium"

app/javascript/dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue

@@ -74,6 +74,9 @@ const inboxTypes = computed(() => ({
   isTwilioSMS:
     props.targetInbox?.channelType === INBOX_TYPES.TWILIO &&
     props.targetInbox?.medium === 'sms',
+  isTwilioWhatsapp:
+    props.targetInbox?.channelType === INBOX_TYPES.TWILIO &&
+    props.targetInbox?.medium === 'whatsapp',
 }));
 
 const whatsappMessageTemplates = computed(() =>
@@ -261,11 +264,33 @@ const handleSendWhatsappMessage = async ({ message, templateParams }) => {
     isFromWhatsApp: true,
   });
 };
+
+const handleSendTwilioMessage = async ({ message, templateParams }) => {
+  const twilioMessagePayload = prepareWhatsAppMessagePayload({
+    targetInbox: props.targetInbox,
+    selectedContact: props.selectedContact,
+    message,
+    templateParams,
+    currentUser: props.currentUser,
+  });
+  await emit('createConversation', {
+    payload: twilioMessagePayload,
+    isFromWhatsApp: true,
+  });
+};
+
+const shouldShowMessageEditor = computed(() => {
+  return (
+    !inboxTypes.value.isWhatsapp &&
+    !showNoInboxAlert.value &&
+    !inboxTypes.value.isTwilioWhatsapp
+  );
+});
 </script>
 
 <template>
   <div
-    class="w-[42rem] divide-y divide-n-strong overflow-visible transition-all duration-300 ease-in-out top-full justify-between flex flex-col bg-n-alpha-3 border border-n-strong shadow-sm backdrop-blur-[100px] rounded-xl"
+    class="w-[42rem] divide-y divide-n-strong overflow-visible transition-all duration-300 ease-in-out top-full justify-between flex flex-col bg-n-alpha-3 border border-n-strong shadow-sm backdrop-blur-[100px] rounded-xl min-w-0"
   >
     <ContactSelector
       :contacts="contacts"
@@ -311,7 +336,7 @@ const handleSendWhatsappMessage = async ({ message, templateParams }) => {
     />
 
     <MessageEditor
-      v-if="!inboxTypes.isWhatsapp && !showNoInboxAlert"
+      v-if="shouldShowMessageEditor"
       v-model="state.message"
       :message-signature="messageSignature"
       :send-with-signature="sendWithSignature"
@@ -331,11 +356,13 @@ const handleSendWhatsappMessage = async ({ message, templateParams }) => {
       :is-whatsapp-inbox="inboxTypes.isWhatsapp"
       :is-email-or-web-widget-inbox="inboxTypes.isEmailOrWebWidget"
       :is-twilio-sms-inbox="inboxTypes.isTwilioSMS"
+      :is-twilio-whats-app-inbox="inboxTypes.isTwilioWhatsapp"
       :message-templates="whatsappMessageTemplates"
       :channel-type="inboxChannelType"
       :is-loading="isCreating"
       :disable-send-button="isCreating"
       :has-selected-inbox="!!targetInbox"
+      :inbox-id="targetInbox?.id"
       :has-no-inbox="showNoInboxAlert"
       :is-dropdown-active="isAnyDropdownActive"
       :message-signature="messageSignature"
@@ -346,6 +373,7 @@ const handleSendWhatsappMessage = async ({ message, templateParams }) => {
       @discard="$emit('discard')"
       @send-message="handleSendMessage"
       @send-whatsapp-message="handleSendWhatsappMessage"
+      @send-twilio-message="handleSendTwilioMessage"
     />
   </div>
 </template>

app/javascript/dashboard/components-next/NewConversation/components/ContentTemplateForm.vue

@@ -0,0 +1,56 @@
+<script setup>
+import ContentTemplateParser from 'dashboard/components-next/content-templates/ContentTemplateParser.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import { useI18n } from 'vue-i18n';
+
+defineProps({
+  template: {
+    type: Object,
+    default: () => ({}),
+  },
+});
+
+const emit = defineEmits(['sendMessage', 'back']);
+
+const { t } = useI18n();
+
+const handleSendMessage = payload => {
+  emit('sendMessage', payload);
+};
+
+const handleBack = () => {
+  emit('back');
+};
+</script>
+
+<template>
+  <div
+    class="absolute top-full mt-1.5 max-h-[30rem] overflow-y-auto ltr:left-0 rtl:right-0 flex flex-col gap-4 px-4 pt-6 pb-5 items-start w-[28.75rem] h-auto bg-n-solid-2 border border-n-strong shadow-sm rounded-lg"
+  >
+    <div class="w-full">
+      <ContentTemplateParser
+        :template="template"
+        @send-message="handleSendMessage"
+        @back="handleBack"
+      >
+        <template #actions="{ sendMessage, goBack, disabled }">
+          <div class="flex gap-3 justify-between items-end w-full h-14">
+            <Button
+              :label="t('CONTENT_TEMPLATES.FORM.BACK_BUTTON')"
+              color="slate"
+              variant="faded"
+              class="w-full font-medium"
+              @click="goBack"
+            />
+            <Button
+              :label="t('CONTENT_TEMPLATES.FORM.SEND_MESSAGE_BUTTON')"
+              class="w-full font-medium"
+              :disabled="disabled"
+              @click="sendMessage"
+            />
+          </div>
+        </template>
+      </ContentTemplateParser>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/NewConversation/components/ContentTemplateSelector.vue

@@ -0,0 +1,124 @@
+<script setup>
+import { computed, ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useMapGetter } from 'dashboard/composables/store';
+
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import Input from 'dashboard/components-next/input/Input.vue';
+import ContentTemplateForm from './ContentTemplateForm.vue';
+
+const props = defineProps({
+  inboxId: {
+    type: Number,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['sendMessage']);
+
+const { t } = useI18n();
+const inbox = useMapGetter('inboxes/getInbox');
+
+const searchQuery = ref('');
+const selectedTemplate = ref(null);
+const showTemplatesMenu = ref(false);
+
+const contentTemplates = computed(() => {
+  const inboxData = inbox.value(props.inboxId);
+  return inboxData?.content_templates?.templates || [];
+});
+
+const filteredTemplates = computed(() => {
+  return contentTemplates.value.filter(
+    template =>
+      template.friendly_name
+        .toLowerCase()
+        .includes(searchQuery.value.toLowerCase()) &&
+      template.status === 'approved'
+  );
+});
+
+const handleTriggerClick = () => {
+  searchQuery.value = '';
+  showTemplatesMenu.value = !showTemplatesMenu.value;
+};
+
+const handleTemplateClick = template => {
+  selectedTemplate.value = template;
+  showTemplatesMenu.value = false;
+};
+
+const handleBack = () => {
+  selectedTemplate.value = null;
+  showTemplatesMenu.value = true;
+};
+
+const handleSendMessage = template => {
+  emit('sendMessage', template);
+  selectedTemplate.value = null;
+};
+</script>
+
+<template>
+  <div class="relative">
+    <Button
+      icon="i-ph-whatsapp-logo"
+      :label="t('COMPOSE_NEW_CONVERSATION.FORM.TWILIO_OPTIONS.LABEL')"
+      color="slate"
+      size="sm"
+      :disabled="selectedTemplate"
+      class="!text-xs font-medium"
+      @click="handleTriggerClick"
+    />
+    <div
+      v-if="showTemplatesMenu"
+      class="absolute top-full mt-1.5 max-h-96 overflow-y-auto ltr:left-0 rtl:right-0 flex flex-col gap-2 p-4 items-center w-[21.875rem] h-auto bg-n-solid-2 border border-n-strong shadow-sm rounded-lg"
+    >
+      <div class="w-full">
+        <Input
+          v-model="searchQuery"
+          type="search"
+          :placeholder="
+            t('COMPOSE_NEW_CONVERSATION.FORM.TWILIO_OPTIONS.SEARCH_PLACEHOLDER')
+          "
+          custom-input-class="ltr:pl-10 rtl:pr-10"
+        >
+          <template #prefix>
+            <Icon
+              icon="i-lucide-search"
+              class="absolute top-2 size-3.5 ltr:left-3 rtl:right-3"
+            />
+          </template>
+        </Input>
+      </div>
+      <div
+        v-for="template in filteredTemplates"
+        :key="template.content_sid"
+        tabindex="0"
+        class="flex flex-col gap-2 p-2 w-full rounded-lg cursor-pointer dark:hover:bg-n-alpha-3 hover:bg-n-alpha-1"
+        @click="handleTemplateClick(template)"
+      >
+        <div class="flex justify-between items-center">
+          <span class="text-sm text-n-slate-12">{{
+            template.friendly_name
+          }}</span>
+        </div>
+        <p class="mb-0 text-xs leading-5 text-n-slate-11 line-clamp-2">
+          {{ template.body || t('CONTENT_TEMPLATES.PICKER.NO_CONTENT') }}
+        </p>
+      </div>
+      <template v-if="filteredTemplates.length === 0">
+        <p class="pt-2 w-full text-sm text-n-slate-11">
+          {{ t('COMPOSE_NEW_CONVERSATION.FORM.TWILIO_OPTIONS.EMPTY_STATE') }}
+        </p>
+      </template>
+    </div>
+    <ContentTemplateForm
+      v-if="selectedTemplate"
+      :template="selectedTemplate"
+      @send-message="handleSendMessage"
+      @back="handleBack"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/NewConversation/components/WhatsAppOptions.vue

@@ -1,24 +1,25 @@
 <script setup>
 import { computed, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
+import { useMapGetter } from 'dashboard/composables/store';
 
 import Icon from 'dashboard/components-next/icon/Icon.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
-import WhatsappTemplateParser from './WhatsappTemplateParser.vue';
+import WhatsappTemplate from './WhatsappTemplate.vue';
 
 const props = defineProps({
-  messageTemplates: {
-    type: Array,
-    default: () => [],
+  inboxId: {
+    type: Number,
+    required: true,
   },
 });
 
 const emit = defineEmits(['sendMessage']);
 
 const { t } = useI18n();
-
-// TODO: Remove this when we support all formats
-const formatsToRemove = ['DOCUMENT', 'IMAGE', 'VIDEO'];
+const getFilteredWhatsAppTemplates = useMapGetter(
+  'inboxes/getFilteredWhatsAppTemplates'
+);
 
 const searchQuery = ref('');
 const selectedTemplate = ref(null);
@@ -26,19 +27,7 @@ const selectedTemplate = ref(null);
 const showTemplatesMenu = ref(false);
 
 const whatsAppTemplateMessages = computed(() => {
-  // Add null check and ensure it's an array
-  const templates = Array.isArray(props.messageTemplates)
-    ? props.messageTemplates
-    : [];
-
-  // TODO: Remove the last filter when we support all formats
-  return templates
-    .filter(template => template?.status?.toLowerCase() === 'approved')
-    .filter(template => {
-      return template?.components?.every(component => {
-        return !formatsToRemove.includes(component.format);
-      });
-    });
+  return getFilteredWhatsAppTemplates.value(props.inboxId);
 });
 
 const filteredTemplates = computed(() => {
@@ -106,7 +95,7 @@ const handleSendMessage = template => {
       <div
         v-for="template in filteredTemplates"
         :key="template.id"
-        class="flex flex-col w-full gap-2 p-2 rounded-lg cursor-pointer dark:hover:bg-n-alpha-3 hover:bg-n-alpha-1"
+        class="flex flex-col gap-2 p-2 w-full rounded-lg cursor-pointer dark:hover:bg-n-alpha-3 hover:bg-n-alpha-1"
         @click="handleTemplateClick(template)"
       >
         <span class="text-sm text-n-slate-12">{{ template.name }}</span>
@@ -115,12 +104,12 @@ const handleSendMessage = template => {
         </p>
       </div>
       <template v-if="filteredTemplates.length === 0">
-        <p class="w-full pt-2 text-sm text-n-slate-11">
+        <p class="pt-2 w-full text-sm text-n-slate-11">
           {{ t('COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.EMPTY_STATE') }}
         </p>
       </template>
     </div>
-    <WhatsappTemplateParser
+    <WhatsappTemplate
       v-if="selectedTemplate"
       :template="selectedTemplate"
       @send-message="handleSendMessage"

app/javascript/dashboard/components-next/NewConversation/components/WhatsappTemplate.vue

@@ -0,0 +1,64 @@
+<script setup>
+import WhatsAppTemplateParser from 'dashboard/components-next/whatsapp/WhatsAppTemplateParser.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import { useI18n } from 'vue-i18n';
+
+defineProps({
+  template: {
+    type: Object,
+    default: () => ({}),
+  },
+});
+
+const emit = defineEmits(['sendMessage', 'back']);
+
+const { t } = useI18n();
+
+const handleSendMessage = payload => {
+  emit('sendMessage', payload);
+};
+
+const handleBack = () => {
+  emit('back');
+};
+</script>
+
+<template>
+  <div
+    class="absolute top-full mt-1.5 max-h-[30rem] overflow-y-auto ltr:left-0 rtl:right-0 flex flex-col gap-4 px-4 pt-6 pb-5 items-start w-[28.75rem] h-auto bg-n-solid-2 border border-n-strong shadow-sm rounded-lg"
+  >
+    <div class="w-full">
+      <WhatsAppTemplateParser
+        :template="template"
+        @send-message="handleSendMessage"
+        @back="handleBack"
+      >
+        <template #actions="{ sendMessage, goBack, disabled }">
+          <div class="flex gap-3 justify-between items-end w-full h-14">
+            <Button
+              :label="
+                t(
+                  'COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.TEMPLATE_PARSER.BACK'
+                )
+              "
+              color="slate"
+              variant="faded"
+              class="w-full font-medium"
+              @click="goBack"
+            />
+            <Button
+              :label="
+                t(
+                  'COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.TEMPLATE_PARSER.SEND_MESSAGE'
+                )
+              "
+              class="w-full font-medium"
+              :disabled="disabled"
+              @click="sendMessage"
+            />
+          </div>
+        </template>
+      </WhatsAppTemplateParser>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/NewConversation/components/WhatsappTemplateParser.vue

@@ -1,177 +0,0 @@
-<script setup>
-import { computed, ref, onMounted } from 'vue';
-import { useVuelidate } from '@vuelidate/core';
-import { requiredIf } from '@vuelidate/validators';
-import { useI18n } from 'vue-i18n';
-
-import Input from 'dashboard/components-next/input/Input.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-
-const props = defineProps({
-  template: {
-    type: Object,
-    required: true,
-  },
-});
-
-const emit = defineEmits(['sendMessage', 'back']);
-
-const { t } = useI18n();
-
-const processedParams = ref({});
-
-const templateName = computed(() => {
-  return props.template?.name || '';
-});
-
-const templateString = computed(() => {
-  return props.template?.components?.find(
-    component => component.type === 'BODY'
-  ).text;
-});
-
-const processVariable = str => {
-  return str.replace(/{{|}}/g, '');
-};
-
-const processedString = computed(() => {
-  return templateString.value.replace(/{{([^}]+)}}/g, (match, variable) => {
-    const variableKey = processVariable(variable);
-    return processedParams.value[variableKey] || `{{${variable}}}`;
-  });
-});
-
-const processedStringWithVariableHighlight = computed(() => {
-  const variables = templateString.value.match(/{{([^}]+)}}/g) || [];
-
-  return variables.reduce((result, variable) => {
-    const variableKey = processVariable(variable);
-    const value = processedParams.value[variableKey] || variable;
-    return result.replace(
-      variable,
-      `<span class="break-all text-n-slate-12">${value}</span>`
-    );
-  }, templateString.value);
-});
-
-const rules = computed(() => {
-  const paramRules = {};
-  Object.keys(processedParams.value).forEach(key => {
-    paramRules[key] = { required: requiredIf(true) };
-  });
-  return {
-    processedParams: paramRules,
-  };
-});
-
-const v$ = useVuelidate(rules, { processedParams });
-
-const getFieldErrorType = key => {
-  if (!v$.value.processedParams[key]?.$error) return 'info';
-  return 'error';
-};
-
-const generateVariables = () => {
-  const matchedVariables = templateString.value.match(/{{([^}]+)}}/g);
-  if (!matchedVariables) return;
-
-  const finalVars = matchedVariables.map(i => processVariable(i));
-  processedParams.value = finalVars.reduce((acc, variable) => {
-    acc[variable] = '';
-    return acc;
-  }, {});
-};
-
-const sendMessage = async () => {
-  const isValid = await v$.value.$validate();
-  if (!isValid) return;
-
-  const payload = {
-    message: processedString.value,
-    templateParams: {
-      name: props.template.name,
-      category: props.template.category,
-      language: props.template.language,
-      namespace: props.template.namespace,
-      processed_params: processedParams.value,
-    },
-  };
-  emit('sendMessage', payload);
-};
-
-onMounted(() => {
-  generateVariables();
-});
-</script>
-
-<template>
-  <div
-    class="absolute top-full mt-1.5 max-h-[30rem] overflow-y-auto ltr:left-0 rtl:right-0 flex flex-col gap-4 px-4 pt-6 pb-5 items-start w-[28.75rem] h-auto bg-n-solid-2 border border-n-strong shadow-sm rounded-lg"
-  >
-    <span class="text-sm text-n-slate-12">
-      {{
-        t(
-          'COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.TEMPLATE_PARSER.TEMPLATE_NAME',
-          { templateName: templateName }
-        )
-      }}
-    </span>
-    <p
-      class="mb-0 text-sm text-n-slate-11"
-      v-html="processedStringWithVariableHighlight"
-    />
-
-    <span
-      v-if="Object.keys(processedParams).length"
-      class="text-sm font-medium text-n-slate-12"
-    >
-      {{
-        t(
-          'COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.TEMPLATE_PARSER.VARIABLES'
-        )
-      }}
-    </span>
-
-    <div
-      v-for="(variable, key) in processedParams"
-      :key="key"
-      class="flex items-center w-full gap-2"
-    >
-      <span
-        class="block h-8 text-sm min-w-6 text-start truncate text-n-slate-10 leading-8"
-        :title="key"
-      >
-        {{ key }}
-      </span>
-      <Input
-        v-model="processedParams[key]"
-        custom-input-class="!h-8 w-full !bg-transparent"
-        class="w-full"
-        :message-type="getFieldErrorType(key)"
-      />
-    </div>
-
-    <div class="flex items-end justify-between w-full gap-3 h-14">
-      <Button
-        :label="
-          t(
-            'COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.TEMPLATE_PARSER.BACK'
-          )
-        "
-        color="slate"
-        variant="faded"
-        class="w-full font-medium"
-        @click="emit('back')"
-      />
-      <Button
-        :label="
-          t(
-            'COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.TEMPLATE_PARSER.SEND_MESSAGE'
-          )
-        "
-        class="w-full font-medium"
-        @click="sendMessage"
-      />
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/NewConversation/helpers/composeConversationHelper.js

@@ -25,7 +25,7 @@ export const generateLabelForContactableInboxesList = ({
     channelType === INBOX_TYPES.TWILIO ||
     channelType === INBOX_TYPES.WHATSAPP
   ) {
-    return `${name} (${phoneNumber})`;
+    return phoneNumber ? `${name} (${phoneNumber})` : name;
   }
   return name;
 };
@@ -53,6 +53,7 @@ const transformInbox = ({
   email,
   phoneNumber,
   channelType,
+  medium,
   ...rest,
 });
 

app/javascript/dashboard/components-next/breadcrumb/Breadcrumb.vue

@@ -21,9 +21,17 @@ const onClick = (item, index) => {
 </script>
 
 <template>
-  <nav :aria-label="t('BREADCRUMB.ARIA_LABEL')" class="flex items-center h-8">
-    <ol class="flex items-center mb-0">
-      <li v-for="(item, index) in items" :key="index" class="flex items-center">
+  <nav
+    :aria-label="t('BREADCRUMB.ARIA_LABEL')"
+    class="flex items-center h-8 min-w-0"
+  >
+    <ol class="flex items-center mb-0 min-w-0">
+      <li
+        v-for="(item, index) in items"
+        :key="index"
+        class="flex items-center"
+        :class="{ 'min-w-0 flex-1': index === items.length - 1 }"
+      >
         <Icon
           v-if="index > 0"
           icon="i-lucide-chevron-right"
@@ -40,7 +48,7 @@ const onClick = (item, index) => {
         </button>
 
         <!-- The last breadcrumb item is plain text -->
-        <span v-else class="text-sm truncate text-n-slate-12 max-w-56">
+        <span v-else class="text-sm truncate text-n-slate-12 min-w-0 block">
           {{ item.emoji ? item.emoji : '' }} {{ item.label }}
         </span>
       </li>

app/javascript/dashboard/components-next/captain/AnimatingImg/AnimatingImg.story.vue

@@ -0,0 +1,34 @@
+<script setup>
+import Guardrails from './Guardrails.vue';
+import Scenarios from './Scenarios.vue';
+import ResponseGuidelines from './ResponseGuidelines.vue';
+import Settings from './Settings.vue';
+</script>
+
+<template>
+  <Story
+    title="Captain/AnimatingImg/AnimatingImg"
+    :layout="{ type: 'grid', width: '300px' }"
+  >
+    <Variant title="Guardrails">
+      <div class="p-4 bg-n-background w-full h-full">
+        <Guardrails class="size-60" />
+      </div>
+    </Variant>
+    <Variant title="Scenarios">
+      <div class="p-4 bg-n-background w-full h-full">
+        <Scenarios class="size-60" />
+      </div>
+    </Variant>
+    <Variant title="ResponseGuidelines">
+      <div class="p-4 bg-n-background w-full h-full">
+        <ResponseGuidelines class="size-60" />
+      </div>
+    </Variant>
+    <Variant title="Settings">
+      <div class="p-4 bg-n-background w-full h-full">
+        <Settings class="size-60" />
+      </div>
+    </Variant>
+  </Story>
+</template>

app/javascript/dashboard/components-next/captain/AnimatingImg/ResponseGuidelines.vue

@@ -0,0 +1,990 @@
+<script setup>
+import { ref } from 'vue';
+
+const paused = ref(false);
+
+const toggle = () => {
+  paused.value = !paused.value;
+};
+</script>
+
+<template>
+  <div
+    class="svg-wrapper relative"
+    :class="{ paused }"
+    role="button"
+    :aria-pressed="paused"
+    tabindex="0"
+    @click="toggle"
+  >
+    <div class="absolute z-0 flex-shrink-0">
+      <svg
+        width="auto"
+        height="auto"
+        viewBox="0 0 200 156"
+        fill="none"
+        xmlns="http://www.w3.org/2000/svg"
+      >
+        <g opacity="0.5">
+          <g clip-path="url(#clip0_773_34322)">
+            <circle cx="8" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="16" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="24" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="32" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="40" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="48" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="56" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="64" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="72" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="80" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="88" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="96" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="104" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="112" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="120" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="128" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="136" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="144" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="152" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="160" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="168" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="176" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="184" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="192" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="8" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="16" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="24" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="32" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="40" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="48" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="56" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="64" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="72" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="80" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="88" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="96" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="104" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="112" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="120" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="128" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="136" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="144" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="152" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="160" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="168" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="176" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="184" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="192" cy="9" r="1" class="fill-n-blue-9" />
+            <circle cx="8" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="16" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="24" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="32" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="40" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="48" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="56" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="64" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="72" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="80" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="88" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="96" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="104" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="112" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="120" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="128" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="136" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="144" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="152" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="160" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="168" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="176" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="184" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="192" cy="15" r="1" class="fill-n-blue-9" />
+            <circle cx="8" cy="21" r="1" class="fill-n-blue-9" />
+            <circle cx="16" cy="21" r="1" class="fill-n-blue-9" />
+            <circle cx="24" cy="21" r="1" class="fill-n-blue-9" />
+            <circle cx="32" cy="21" r="1" class="fill-n-blue-9" />
+            <circle cx="40" cy="21" r="1" class="fill-n-blue-9" />
+            <circle cx="48" cy="21" r="1" class="fill-n-blue-9" />
+            <circle cx="56" cy="21" r="1" class="fill-n-blue-9" />
+            <circle cx="64" cy="21" r="1" class="fill-n-blue-9" />
+            <circle cx="72" cy="21" r="1" class="fill-n-blue-9" />
+            <circle cx="80" cy="21" r="1" class="fill-n-blue-9" />
+            <circle cx="88" cy="21" r="1" class="fill-n-blue-9" />
+            <circle cx="96" cy="21" r="1" class="fill-n-blue-9" />
+            <circle cx="104" cy="21" r="1" class="fill-n-blue-9" />
+            <circle cx="112" cy="21" r="1" class="fill-n-blue-9" />
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+      <g class="default-group">
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+          r="1"
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+        >
+          <stop
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+            stop-color="var(--gradient-end)"
+            stop-opacity="0.9"
+          />
+          <stop offset="1" stop-color="var(--gradient-end)" stop-opacity="0" />
+        </radialGradient>
+      </defs>
+    </svg>
+  </div>
+</template>
+
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+  --gradient-end: #fcfcfd;
+}
+
+body.dark svg,
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+  --gradient-start: #121213;
+  --gradient-end: #121213;
+}
+
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+  display: flex;
+  align-items: center;
+  cursor: pointer;
+  user-select: none;
+  -webkit-tap-highlight-color: transparent;
+  outline: none;
+}
+
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+  opacity: 0;
+  transition: opacity 120ms linear;
+  pointer-events: none;
+}
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+  opacity: 0;
+  animation-name: frameVisible;
+  animation-duration: 600ms;
+  animation-iteration-count: infinite;
+  animation-timing-function: steps(1, end);
+  transform-origin: center;
+}
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+  animation-delay: 0ms;
+}
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+  animation-delay: 200ms;
+}
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+  animation-delay: 400ms;
+}
+
+@keyframes frameVisible {
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+    opacity: 1;
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+  33.333% {
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+  100% {
+    opacity: 0;
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+
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+  animation-play-state: paused;
+  opacity: 0 !important;
+}
+
+.svg-wrapper.paused .default-group {
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+}
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+  opacity: 0;
+}
+</style>

app/javascript/dashboard/components-next/captain/AnimatingImg/Settings.vue

@@ -0,0 +1,752 @@
+<template>
+  <div class="svg-wrapper relative" tabindex="0">
+    <div class="absolute z-0 flex-shrink-0">
+      <svg
+        width="auto"
+        height="auto"
+        viewBox="0 0 200 156"
+        fill="none"
+        xmlns="http://www.w3.org/2000/svg"
+      >
+        <g opacity="0.5">
+          <g clip-path="url(#clip0_773_34322)">
+            <circle cx="8" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="16" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="24" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="32" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="40" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="48" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="56" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="64" cy="3" r="1" class="fill-n-blue-9" />
+            <circle cx="72" cy="3" r="1" class="fill-n-blue-9" />
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+            <circle cx="160" cy="141" r="1" class="fill-n-blue-9" />
+            <circle cx="168" cy="141" r="1" class="fill-n-blue-9" />
+            <circle cx="176" cy="141" r="1" class="fill-n-blue-9" />
+            <circle cx="184" cy="141" r="1" class="fill-n-blue-9" />
+            <circle cx="192" cy="141" r="1" class="fill-n-blue-9" />
+            <circle cx="8" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="16" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="24" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="32" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="40" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="48" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="56" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="64" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="72" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="80" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="88" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="96" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="104" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="112" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="120" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="128" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="136" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="144" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="152" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="160" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="168" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="176" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="184" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="192" cy="147" r="1" class="fill-n-blue-9" />
+            <circle cx="8" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="16" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="24" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="32" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="40" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="48" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="56" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="64" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="72" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="80" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="88" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="96" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="104" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="112" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="120" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="128" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="136" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="144" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="152" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="160" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="168" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="176" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="184" cy="153" r="1" class="fill-n-blue-9" />
+            <circle cx="192" cy="153" r="1" class="fill-n-blue-9" />
+            <rect
+              width="200"
+              height="156"
+              fill="url(#paint0_linear_773_34322)"
+            />
+            <rect
+              width="200"
+              height="156"
+              fill="url(#paint1_linear_773_34322)"
+            />
+          </g>
+        </g>
+        <defs>
+          <linearGradient
+            id="paint0_linear_773_34322"
+            x1="100"
+            y1="0"
+            x2="100"
+            y2="156"
+            gradientUnits="userSpaceOnUse"
+          >
+            <stop stop-color="var(--gradient-start)" />
+            <stop
+              offset="0.480769"
+              stop-color="var(--gradient-start)"
+              stop-opacity="0"
+            />
+            <stop offset="1" stop-color="var(--gradient-start)" />
+          </linearGradient>
+          <linearGradient
+            id="paint1_linear_773_34322"
+            x1="0"
+            y1="78"
+            x2="200"
+            y2="78"
+            gradientUnits="userSpaceOnUse"
+          >
+            <stop stop-color="var(--gradient-start)" />
+            <stop
+              offset="0.480769"
+              stop-color="var(--gradient-start)"
+              stop-opacity="0"
+            />
+            <stop offset="1" stop-color="var(--gradient-start)" />
+          </linearGradient>
+          <clipPath id="clip0_773_34322">
+            <rect width="200" height="156" rx="16" fill="white" />
+          </clipPath>
+        </defs>
+      </svg>
+    </div>
+    <svg
+      viewBox="0 0 136 108"
+      fill="none"
+      xmlns="http://www.w3.org/2000/svg"
+      aria-hidden="false"
+      focusable="false"
+      class="z-10 relative flex-shrink-0"
+    >
+      <rect width="136" height="108" fill="url(#paint0_radial_797_91519)" />
+      <path
+        d="M58 48.039C58 46.9129 58.9129 46 60.039 46C61.1651 46 62.0779 46.9129 62.0779 48.039V52.7513C62.0779 53.8774 61.1651 54.7902 60.039 54.7902C58.9129 54.7902 58 53.8774 58 52.7513V48.039Z"
+        class="fill-n-slate-10"
+      />
+      <path
+        d="M64.5244 48.039C64.5244 46.9129 65.4373 46 66.5634 46C67.6895 46 68.6024 46.9129 68.6024 48.039V52.7513C68.6024 53.8774 67.6895 54.7902 66.5634 54.7902C65.4373 54.7902 64.5244 53.8774 64.5244 52.7513V48.039Z"
+        class="fill-n-slate-10"
+      />
+      <path
+        fill-rule="evenodd"
+        clip-rule="evenodd"
+        d="M79.1862 40.173C71.5933 39.1017 65.4039 39.0594 57.6405 40.1683C55.678 40.4485 54.3796 40.638 53.3896 40.9273C52.4716 41.1956 51.9496 41.5155 51.5177 41.9981C50.6236 42.9974 50.5057 44.1276 50.3838 48.0695C50.264 51.9436 50.5013 55.4156 50.9507 59.3222C51.1901 61.4039 51.3549 62.8088 51.618 63.8769C51.8676 64.89 52.1694 65.4347 52.5889 65.8518C53.0117 66.2721 53.5536 66.5686 54.5482 66.8091C55.6002 67.0636 56.9806 67.2175 59.032 67.4413C65.6668 68.1652 70.6333 68.1615 77.2927 67.4451C79.369 67.2218 80.7719 67.0678 81.8396 66.815C82.8541 66.5749 83.3995 66.2805 83.8165 65.8722C84.2247 65.4724 84.5366 64.921 84.8071 63.8574C85.0894 62.7477 85.2815 61.2793 85.5594 59.1222C86.0553 55.2735 86.4123 51.8935 86.4262 48.1908C86.4411 44.232 86.3601 43.1056 85.4558 42.0608C85.019 41.5562 84.488 41.2244 83.5491 40.9481C82.5352 40.6497 81.2017 40.4573 79.1862 40.173ZM57.1664 36.849C65.2537 35.6939 71.7606 35.7391 79.6546 36.8529L79.7701 36.8692C81.6392 37.1328 83.2183 37.3555 84.4958 37.7315C85.8745 38.1372 87.0274 38.7532 87.991 39.8665C89.8087 41.9666 89.7969 44.4583 89.7811 47.7688C89.7804 47.9121 89.7797 48.057 89.7792 48.2034C89.7645 52.1184 89.3857 55.6634 88.8849 59.5506L88.8717 59.6535C88.6103 61.682 88.395 63.3537 88.0566 64.6839C87.7008 66.0827 87.169 67.282 86.1624 68.2678C85.1645 69.245 83.9854 69.7528 82.6119 70.0778C81.3149 70.3848 79.7011 70.5584 77.7558 70.7676L77.6513 70.7789C70.7551 71.5207 65.5465 71.5249 58.6684 70.7745L58.5622 70.7629C56.6442 70.5537 55.0471 70.3795 53.7599 70.0681C52.3915 69.7371 51.2202 69.219 50.2249 68.2296C49.2263 67.2369 48.7018 66.0571 48.3623 64.6788C48.0421 63.3788 47.856 61.7601 47.6318 59.8109L47.6197 59.7053C47.1588 55.6989 46.906 52.0546 47.0325 47.9659C47.037 47.8176 47.0414 47.6709 47.0458 47.5257C47.144 44.24 47.2178 41.7754 49.019 39.7623C49.9747 38.6942 51.1043 38.102 52.449 37.7089C53.6962 37.3444 55.2339 37.1249 57.0541 36.865C57.0914 36.8597 57.1288 36.8543 57.1664 36.849Z"
+        class="fill-n-slate-10"
+      />
+      <defs>
+        <radialGradient
+          id="paint0_radial_797_91519"
+          cx="0"
+          cy="0"
+          r="1"
+          gradientUnits="userSpaceOnUse"
+          gradientTransform="translate(68 54) rotate(90) scale(54 68)"
+        >
+          <stop
+            offset="0.527769"
+            stop-color="var(--gradient-end)"
+            stop-opacity="0.9"
+          />
+          <stop offset="1" stop-color="var(--gradient-end)" stop-opacity="0" />
+        </radialGradient>
+      </defs>
+    </svg>
+  </div>
+</template>
+
+<style scoped>
+svg {
+  --gradient-start: #fcfcfd;
+  --gradient-end: #fcfcfd;
+}
+
+body.dark svg,
+.htw-dark svg {
+  --gradient-start: #121213;
+  --gradient-end: #121213;
+}
+
+.svg-wrapper {
+  display: flex;
+  align-items: center;
+  cursor: pointer;
+  user-select: none;
+  -webkit-tap-highlight-color: transparent;
+  outline: none;
+}
+</style>

app/javascript/dashboard/components-next/captain/SettingsPageLayout.vue

@@ -52,10 +52,10 @@ const handleBreadcrumbClick = item => {
 
 <template>
   <section
-    class="mt-4 px-10 flex flex-col w-full h-screen overflow-y-auto bg-n-background"
+    class="px-6 flex flex-col w-full h-screen overflow-y-auto bg-n-background"
   >
     <div class="max-w-[60rem] mx-auto flex flex-col w-full h-full mb-4">
-      <header class="mb-7 sticky top-0 z-10 bg-n-background">
+      <header class="mb-7 sticky top-0 bg-n-background pt-4 z-20">
         <Breadcrumb :items="breadcrumbItems" @click="handleBreadcrumbClick" />
       </header>
       <main class="flex gap-16 w-full flex-1 pb-16">

app/javascript/dashboard/components-next/captain/assistant/DocumentCard.vue

@@ -4,6 +4,10 @@ import { useToggle } from '@vueuse/core';
 import { useI18n } from 'vue-i18n';
 import { dynamicTime } from 'shared/helpers/timeHelper';
 import { usePolicy } from 'dashboard/composables/usePolicy';
+import {
+  isPdfDocument,
+  formatDocumentLink,
+} from 'shared/helpers/documentHelper';
 
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
@@ -63,6 +67,11 @@ const menuItems = computed(() => {
 
 const createdAt = computed(() => dynamicTime(props.createdAt));
 
+const displayLink = computed(() => formatDocumentLink(props.externalLink));
+const linkIcon = computed(() =>
+  isPdfDocument(props.externalLink) ? 'i-ph-file-pdf' : 'i-ph-link-simple'
+);
+
 const handleAction = ({ action, value }) => {
   toggleDropdown(false);
   emit('action', { action, value, id: props.id });
@@ -71,14 +80,14 @@ const handleAction = ({ action, value }) => {
 
 <template>
   <CardLayout>
-    <div class="flex justify-between w-full gap-1">
+    <div class="flex gap-1 justify-between w-full">
       <span class="text-base text-n-slate-12 line-clamp-1">
         {{ name }}
       </span>
-      <div class="flex items-center gap-2">
+      <div class="flex gap-2 items-center">
         <div
           v-on-clickaway="() => toggleDropdown(false)"
-          class="relative flex items-center group"
+          class="flex relative items-center group"
         >
           <Button
             icon="i-lucide-ellipsis-vertical"
@@ -90,26 +99,26 @@ const handleAction = ({ action, value }) => {
           <DropdownMenu
             v-if="showActionsDropdown"
             :menu-items="menuItems"
-            class="mt-1 ltr:right-0 rtl:left-0 xl:ltr:right-0 xl:rtl:left-0 top-full"
+            class="top-full mt-1 ltr:right-0 rtl:left-0 xl:ltr:right-0 xl:rtl:left-0"
             @action="handleAction($event)"
           />
         </div>
       </div>
     </div>
-    <div class="flex items-center justify-between w-full gap-4">
+    <div class="flex gap-4 justify-between items-center w-full">
       <span
-        class="text-sm shrink-0 truncate text-n-slate-11 flex items-center gap-1"
+        class="flex gap-1 items-center text-sm truncate shrink-0 text-n-slate-11"
       >
         <i class="i-woot-captain" />
         {{ assistant?.name || '' }}
       </span>
       <span
-        class="text-n-slate-11 text-sm truncate flex justify-start flex-1 items-center gap-1"
+        class="flex flex-1 gap-1 justify-start items-center text-sm truncate text-n-slate-11"
       >
-        <i class="i-ph-link-simple shrink-0" />
-        <span class="truncate">{{ externalLink }}</span>
+        <i :class="linkIcon" class="shrink-0" />
+        <span class="truncate">{{ displayLink }}</span>
       </span>
-      <div class="shrink-0 text-sm text-n-slate-11 line-clamp-1">
+      <div class="text-sm shrink-0 text-n-slate-11 line-clamp-1">
         {{ createdAt }}
       </div>
     </div>

app/javascript/dashboard/components-next/captain/assistant/ScenariosCard.vue

@@ -1,7 +1,7 @@
 <script setup>
-import { computed, h, reactive } from 'vue';
+import { computed, h, reactive, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
-import { useToggle } from '@vueuse/core';
+import { useToggle, useElementSize } from '@vueuse/core';
 import { useVuelidate } from '@vuelidate/core';
 import { required, minLength } from '@vuelidate/validators';
 import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
@@ -11,6 +11,7 @@ import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
 import Editor from 'dashboard/components-next/Editor/Editor.vue';
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
 
 const props = defineProps({
   id: {
@@ -31,7 +32,7 @@ const props = defineProps({
   },
   tools: {
     type: Array,
-    required: true,
+    default: () => [],
   },
   selectable: {
     type: Boolean,
@@ -60,7 +61,13 @@ const state = reactive({
   instruction: '',
 });
 
+const instructionContentRef = ref();
+
 const [isEditing, toggleEditing] = useToggle();
+const [isInstructionExpanded, toggleInstructionExpanded] = useToggle();
+
+const { height: contentHeight } = useElementSize(instructionContentRef);
+const needsOverlay = computed(() => contentHeight.value > 160);
 
 const startEdit = () => {
   Object.assign(state, {
@@ -111,7 +118,7 @@ const LINK_INSTRUCTION_CLASS =
 
 const renderInstruction = instruction => () =>
   h('p', {
-    class: `text-sm text-n-slate-12 py-4 mb-0 [&_ol]:list-decimal ${LINK_INSTRUCTION_CLASS}`,
+    class: `text-sm text-n-slate-12 py-4 mb-0 prose prose-sm min-w-0 break-words max-w-none ${LINK_INSTRUCTION_CLASS}`,
     innerHTML: instruction,
   });
 </script>
@@ -157,8 +164,38 @@ const renderInstruction = instruction => () =>
           />
         </div>
       </div>
-      <component :is="renderInstruction(formatMessage(instruction, false))" />
-      <span class="text-sm text-n-slate-11 font-medium mb-1">
+
+      <div
+        class="relative overflow-hidden transition-all duration-300 ease-in-out group/expandable"
+        :class="{ 'cursor-pointer': needsOverlay }"
+        :style="{
+          maxHeight: isInstructionExpanded ? `${contentHeight}px` : '10rem',
+        }"
+        @click="needsOverlay ? toggleInstructionExpanded() : null"
+      >
+        <div ref="instructionContentRef">
+          <component
+            :is="renderInstruction(formatMessage(instruction, false))"
+          />
+        </div>
+
+        <div
+          class="absolute bottom-0 w-full flex items-end justify-center text-xs text-n-slate-11 bg-gradient-to-t h-40 from-n-solid-2 via-n-solid-2 via-10% to-transparent transition-all duration-500 ease-in-out px-2 py-1 rounded pointer-events-none"
+          :class="{
+            'visible opacity-100': !isInstructionExpanded,
+            'invisible opacity-0': isInstructionExpanded || !needsOverlay,
+          }"
+        >
+          <Icon
+            icon="i-lucide-chevron-down"
+            class="text-n-slate-7 mb-4 size-4 group-hover/expandable:text-n-slate-11 transition-colors duration-200"
+          />
+        </div>
+      </div>
+      <span
+        v-if="tools?.length"
+        class="text-sm text-n-slate-11 font-medium mb-1"
+      >
         {{ t('CAPTAIN.ASSISTANTS.SCENARIOS.ADD.SUGGESTED.TOOLS_USED') }}
         {{ tools?.map(tool => `@${tool}`).join(', ') }}
       </span>