Allow agents to export contacts

This change modifies the ContactPolicy to allow users with the agent role to export contacts. Previously, only administrators could perform this action. Includes tests to verify that both agents and administrators can export contacts.
2025-06-09 16:47:58 +00:00 · 2025-06-09 16:40:30 +00:00
604 changed files with 1387 additions and 10098 deletions
@@ -59,4 +59,4 @@ exclude_patterns:
  - 'app/javascript/dashboard/helper/specs/macrosFixtures.js'
  - 'app/javascript/dashboard/routes/dashboard/settings/macros/constants.js'
  - '**/fixtures/**'
-  - '**/*/fixtures.js'
+  - '**/*/fixtures.js'
@@ -1,101 +0,0 @@
-class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
-  attr_reader :account, :params
-
-  # rubocop:disable Lint/MissingSuper
-  # the parent class has no initialize
-  def initialize(account:, params:)
-    @account = account
-    @params = params
-
-    timezone_offset = (params[:timezone_offset] || 0).to_f
-    @timezone = ActiveSupport::TimeZone[timezone_offset]&.name
-  end
-  # rubocop:enable Lint/MissingSuper
-
-  def build
-    labels = account.labels.to_a
-    return [] if labels.empty?
-
-    report_data = collect_report_data
-    labels.map { |label| build_label_report(label, report_data) }
-  end
-
-  private
-
-  def collect_report_data
-    conversation_filter = build_conversation_filter
-    use_business_hours = use_business_hours?
-
-    {
-      conversation_counts: fetch_conversation_counts(conversation_filter),
-      resolved_counts: fetch_resolved_counts(conversation_filter),
-      resolution_metrics: fetch_metrics(conversation_filter, 'conversation_resolved', use_business_hours),
-      first_response_metrics: fetch_metrics(conversation_filter, 'first_response', use_business_hours),
-      reply_metrics: fetch_metrics(conversation_filter, 'reply', use_business_hours)
-    }
-  end
-
-  def build_label_report(label, report_data)
-    {
-      id: label.id,
-      name: label.title,
-      conversations_count: report_data[:conversation_counts][label.title] || 0,
-      avg_resolution_time: report_data[:resolution_metrics][label.title] || 0,
-      avg_first_response_time: report_data[:first_response_metrics][label.title] || 0,
-      avg_reply_time: report_data[:reply_metrics][label.title] || 0,
-      resolved_conversations_count: report_data[:resolved_counts][label.title] || 0
-    }
-  end
-
-  def use_business_hours?
-    ActiveModel::Type::Boolean.new.cast(params[:business_hours])
-  end
-
-  def build_conversation_filter
-    conversation_filter = { account_id: account.id }
-    conversation_filter[:created_at] = range if range.present?
-
-    conversation_filter
-  end
-
-  def fetch_conversation_counts(conversation_filter)
-    fetch_counts(conversation_filter)
-  end
-
-  def fetch_resolved_counts(conversation_filter)
-    fetch_counts(conversation_filter.merge(status: :resolved))
-  end
-
-  def fetch_counts(conversation_filter)
-    ActsAsTaggableOn::Tagging
-      .joins('INNER JOIN conversations ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
-      .where(
-        taggable_type: 'Conversation',
-        context: 'labels',
-        conversations: conversation_filter
-      )
-      .select('tags.name, COUNT(taggings.*) AS count')
-      .group('tags.name')
-      .each_with_object({}) { |record, hash| hash[record.name] = record.count }
-  end
-
-  def fetch_metrics(conversation_filter, event_name, use_business_hours)
-    ReportingEvent
-      .joins('INNER JOIN conversations ON reporting_events.conversation_id = conversations.id')
-      .joins('INNER JOIN taggings ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
-      .where(
-        conversations: conversation_filter,
-        name: event_name,
-        taggings: { taggable_type: 'Conversation', context: 'labels' }
-      )
-      .group('tags.name')
-      .order('tags.name')
-      .select(
-        'tags.name',
-        use_business_hours ? 'AVG(reporting_events.value_in_business_hours) as avg_value' : 'AVG(reporting_events.value) as avg_value'
-      )
-      .each_with_object({}) { |record, hash| hash[record.name] = record.avg_value.to_f }
-  end
-end
@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
  before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label]
+  before_action :prepare_builder_params, only: [:agent, :team, :inbox]

  def agent
    render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -14,10 +14,6 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
    render_report_with(V2::Reports::InboxSummaryBuilder)
  end

-  def label
-    render_report_with(V2::Reports::LabelSummaryBuilder)
-  end
-
  private

  def check_authorization
@@ -15,7 +15,7 @@ class DashboardController < ActionController::Base
  private

  def ensure_html_format
-    render json: { error: 'Please use API routes instead of dashboard routes for JSON requests' }, status: :not_acceptable if request.format.json?
+    head :not_acceptable unless request.format.html?
  end

  def set_global_config
@@ -67,8 +67,6 @@ class DashboardController < ActionController::Base
      FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
      INSTAGRAM_APP_ID: GlobalConfigService.load('INSTAGRAM_APP_ID', ''),
      FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v17.0'),
-      WHATSAPP_APP_ID: GlobalConfigService.load('WHATSAPP_APP_ID', ''),
-      WHATSAPP_CONFIGURATION_ID: GlobalConfigService.load('WHATSAPP_CONFIGURATION_ID', ''),
      IS_ENTERPRISE: ChatwootApp.enterprise?,
      AZURE_APP_ID: GlobalConfigService.load('AZURE_APP_ID', ''),
      GIT_SHA: GIT_HASH
@@ -39,8 +39,7 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
      'email' => ['MAILER_INBOUND_EMAIL_DOMAIN'],
      'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],
      'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
-      'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT],
-      'whatsapp_embedded' => %w[WHATSAPP_APP_ID WHATSAPP_APP_SECRET WHATSAPP_CONFIGURATION_ID WHATSAPP_API_VERSION]
+      'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT]
    }

    @allowed_configs = mapping.fetch(@config, %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS])
@@ -1,79 +0,0 @@
-class Whatsapp::EmbeddedController < ApplicationController
-  include EnsureCurrentAccountHelper
-
-  before_action :authenticate_user!
-  before_action :current_account
-  before_action :check_authorization
-
-  def new
-    # Configuration endpoint for embedded signup initialization
-    render json: {
-      status: 'ready',
-      app_id: GlobalConfigService.load('WHATSAPP_APP_ID', ''),
-      config_id: GlobalConfigService.load('WHATSAPP_CONFIGURATION_ID', ''),
-      app_secret: GlobalConfigService.load('WHATSAPP_APP_SECRET', '')
-    }
-  end
-
-  def embedded_signup
-    # Complete embedded signup using auth code + business info from frontend
-    validate_authorization_code!
-    return if performed?
-
-    validate_required_parameters!
-    return if performed?
-
-    channel = process_signup
-    @inbox = channel.inbox
-
-    # Return the inbox object using the standard jbuilder template
-    render 'embedded_signup', formats: [:json]
-  rescue StandardError => e
-    handle_signup_error(e)
-  end
-
-  private
-
-  def validate_authorization_code!
-    return if params[:code].present?
-
-    render json: {
-      error: 'Missing authorization code',
-      message: 'Authorization code is required for embedded signup'
-    }, status: :bad_request
-  end
-
-  def validate_required_parameters!
-    return if params[:business_id].present? && params[:waba_id].present?
-
-    render json: {
-      error: 'Missing required parameters: business_id and waba_id are required'
-    }, status: :bad_request
-  end
-
-  def process_signup
-    service = Whatsapp::EmbeddedSignupService.new(
-      account: Current.account,
-      code: params[:code],
-      business_id: params[:business_id],
-      waba_id: params[:waba_id],
-      phone_number_id: params[:phone_number_id],
-      is_business_app_onboarding: params[:is_business_app_onboarding]
-    )
-
-    service.perform
-  end
-
-  def handle_signup_error(error)
-    Rails.logger.error("WhatsApp embedded signup processing error: #{error.message}")
-    Rails.logger.error(error.backtrace.join("\n"))
-    render json: {
-      error: 'Internal server error',
-      message: error.message
-    }, status: :internal_server_error
-  end
-
-  def check_authorization
-    authorize(Current.account, :update?)
-  end
-end
@@ -36,13 +36,9 @@ module Api::V2::Accounts::ReportsHelper
  end

  def generate_labels_report
-    reports = V2::Reports::LabelSummaryBuilder.new(
-      account: Current.account,
-      params: build_params({})
-    ).build
-
-    reports.map do |report|
-      [report[:name]] + generate_readable_report_metrics(report)
+    Current.account.labels.map do |label|
+      label_report = report_builder({ type: :label, id: label.id }).short_summary
+      [label.title] + generate_readable_report_metrics(label_report)
    end
  end

@@ -35,16 +35,6 @@ class SummaryReportsAPI extends ApiClient {
      },
    });
  }
-
-  getLabelReports({ since, until, businessHours } = {}) {
-    return axios.get(`${this.url}/label`, {
-      params: {
-        since,
-        until,
-        business_hours: businessHours,
-      },
-    });
-  }
 }

 export default new SummaryReportsAPI();
@@ -4,11 +4,9 @@ import BaseBubble from './Base.vue';
 import { useI18n } from 'vue-i18n';
 import { CONTENT_TYPES } from '../constants.js';
 import { useMessageContext } from '../provider.js';
-import { useInbox } from 'dashboard/composables/useInbox';

 const { content, contentAttributes, contentType } = useMessageContext();
 const { t } = useI18n();
-const { isAWebWidgetInbox } = useInbox();

 const formValues = computed(() => {
  if (contentType.value === CONTENT_TYPES.FORM) {
@@ -58,7 +56,7 @@ const formValues = computed(() => {
        <dd>{{ item.title }}</dd>
      </template>
    </dl>
-    <div v-else-if="isAWebWidgetInbox" class="my-2 font-medium">
+    <div v-else class="my-2 font-medium">
      {{ t('CONVERSATION.NO_RESPONSE') }}
    </div>
  </BaseBubble>
@@ -87,7 +87,7 @@ const newReportRoutes = () => [
  {
    name: 'Reports Label',
    label: t('SIDEBAR.REPORTS_LABEL'),
-    to: accountScopedRoute('label_reports_index'),
+    to: accountScopedRoute('label_reports'),
  },
  {
    name: 'Reports Inbox',
@@ -853,8 +853,6 @@ watch(conversationFilters, (newVal, oldVal) => {
      :has-active-folders="hasActiveFolders"
      :active-status="activeStatus"
      :is-on-expanded-layout="isOnExpandedLayout"
-      :conversation-stats="conversationStats"
-      :is-list-loading="chatListLoading"
      @add-folders="onClickOpenAddFoldersModal"
      @delete-folders="onClickOpenDeleteFoldersModal"
      @filters-modal="onToggleAdvanceFiltersModal"
@@ -2,7 +2,6 @@
 import { computed } from 'vue';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useMapGetter } from 'dashboard/composables/store.js';
-import { formatNumber } from '@chatwoot/utils';
 import wootConstants from 'dashboard/constants/globals';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';

@@ -11,13 +10,26 @@ import SwitchLayout from 'dashboard/routes/dashboard/conversation/search/SwitchL
 import NextButton from 'dashboard/components-next/button/Button.vue';

 const props = defineProps({
-  pageTitle: { type: String, required: true },
-  hasAppliedFilters: { type: Boolean, required: true },
-  hasActiveFolders: { type: Boolean, required: true },
-  activeStatus: { type: String, required: true },
-  isOnExpandedLayout: { type: Boolean, required: true },
-  conversationStats: { type: Object, required: true },
-  isListLoading: { type: Boolean, required: true },
+  pageTitle: {
+    type: String,
+    required: true,
+  },
+  hasAppliedFilters: {
+    type: Boolean,
+    required: true,
+  },
+  hasActiveFolders: {
+    type: Boolean,
+    required: true,
+  },
+  activeStatus: {
+    type: String,
+    required: true,
+  },
+  isOnExpandedLayout: {
+    type: Boolean,
+    required: true,
+  },
 });

 const emit = defineEmits([
@@ -50,9 +62,6 @@ const showV4View = computed(() => {
  );
 });

-const allCount = computed(() => props.conversationStats?.allCount || 0);
-const formattedAllCount = computed(() => formatNumber(allCount.value));
-
 const toggleConversationLayout = () => {
  const { LAYOUT_TYPES } = wootConstants;
  const {
@@ -83,15 +92,6 @@ const toggleConversationLayout = () => {
      >
        {{ pageTitle }}
      </h1>
-      <span
-        v-if="
-          allCount > 0 && hasAppliedFiltersOrActiveFolders && !isListLoading
-        "
-        class="px-2 py-1 my-0.5 mx-1 rounded-md capitalize bg-n-slate-3 text-xxs text-n-slate-12 shrink-0"
-        :title="allCount"
-      >
-        {{ formattedAllCount }}
-      </span>
      <span
        v-if="!hasAppliedFiltersOrActiveFolders"
        class="px-2 py-1 my-0.5 mx-1 rounded-md capitalize bg-n-slate-3 text-xxs text-n-slate-12 shrink-0"
@@ -11,6 +11,8 @@ import SLACardLabel from './components/SLACardLabel.vue';
 import wootConstants from 'dashboard/constants/globals';
 import { conversationListPageURL } from 'dashboard/helper/URLHelper';
 import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+import Linear from './linear/index.vue';
 import { useInbox } from 'dashboard/composables/useInbox';
 import { useI18n } from 'vue-i18n';

@@ -34,6 +36,12 @@ const { isAWebWidgetInbox } = useInbox();

 const currentChat = computed(() => store.getters.getSelectedChat);
 const accountId = computed(() => store.getters.getCurrentAccountId);
+const isFeatureEnabledonAccount = computed(
+  () => store.getters['accounts/isFeatureEnabledonAccount']
+);
+const appIntegrations = computed(
+  () => store.getters['integrations/getAppIntegrations']
+);

 const chatMetadata = computed(() => props.chat.meta);

@@ -84,6 +92,16 @@ const hasMultipleInboxes = computed(
 );

 const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
+
+const isLinearIntegrationEnabled = computed(() =>
+  appIntegrations.value.find(
+    integration => integration.id === 'linear' && !!integration.hooks.length
+  )
+);
+
+const isLinearFeatureEnabled = computed(() =>
+  isFeatureEnabledonAccount.value(accountId.value, FEATURE_FLAGS.LINEAR)
+);
 </script>

 <template>
@@ -144,6 +162,12 @@ const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
        :parent-width="width"
        class="hidden md:flex"
      />
+      <Linear
+        v-if="isLinearIntegrationEnabled && isLinearFeatureEnabled"
+        :conversation-id="currentChat.id"
+        :parent-width="width"
+        class="hidden md:flex"
+      />
      <MoreActions :conversation-id="currentChat.id" />
    </div>
  </div>
@@ -0,0 +1,123 @@
+<script setup>
+import { format } from 'date-fns';
+import UserAvatarWithName from 'dashboard/components/widgets/UserAvatarWithName.vue';
+import IssueHeader from './IssueHeader.vue';
+import { computed } from 'vue';
+
+const props = defineProps({
+  issue: {
+    type: Object,
+    required: true,
+  },
+  linkId: {
+    type: String,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['unlinkIssue']);
+
+const priorityMap = {
+  1: 'Urgent',
+  2: 'High',
+  3: 'Medium',
+  4: 'Low',
+};
+
+const formattedDate = computed(() => {
+  const { createdAt } = props.issue;
+  return format(new Date(createdAt), 'hh:mm a, MMM dd');
+});
+
+const assignee = computed(() => {
+  const assigneeDetails = props.issue.assignee;
+
+  if (!assigneeDetails) return null;
+  const { name, avatarUrl } = assigneeDetails;
+
+  return {
+    name,
+    thumbnail: avatarUrl,
+  };
+});
+
+const labels = computed(() => {
+  return props.issue.labels?.nodes || [];
+});
+
+const priorityLabel = computed(() => {
+  return priorityMap[props.issue.priority];
+});
+
+const unlinkIssue = () => {
+  emit('unlinkIssue', props.linkId);
+};
+</script>
+
+<template>
+  <div
+    class="absolute flex flex-col items-start bg-n-alpha-3 backdrop-blur-[100px] z-50 px-4 py-3 border border-solid border-n-container w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
+  >
+    <div class="flex flex-col w-full">
+      <IssueHeader
+        :identifier="issue.identifier"
+        :link-id="linkId"
+        :issue-url="issue.url"
+        @unlink-issue="unlinkIssue"
+      />
+
+      <span class="mt-2 text-sm font-medium text-n-slate-12">
+        {{ issue.title }}
+      </span>
+      <span
+        v-if="issue.description"
+        class="mt-1 text-sm text-n-slate-11 line-clamp-3"
+      >
+        {{ issue.description }}
+      </span>
+    </div>
+    <div class="flex flex-row items-center h-6 gap-2">
+      <UserAvatarWithName v-if="assignee" :user="assignee" class="py-1" />
+      <div v-if="assignee" class="w-px h-3 bg-n-slate-4" />
+      <div class="flex items-center gap-1 py-1">
+        <fluent-icon
+          icon="status"
+          size="14"
+          :style="{ color: issue.state.color }"
+        />
+        <h6 class="text-xs text-n-slate-12">
+          {{ issue.state.name }}
+        </h6>
+      </div>
+      <div v-if="priorityLabel" class="w-px h-3 bg-n-slate-4" />
+      <div v-if="priorityLabel" class="flex items-center gap-1 py-1">
+        <fluent-icon
+          :icon="`priority-${priorityLabel.toLowerCase()}`"
+          size="14"
+          view-box="0 0 12 12"
+        />
+        <h6 class="text-xs text-n-slate-12">{{ priorityLabel }}</h6>
+      </div>
+    </div>
+    <div v-if="labels.length" class="flex flex-wrap items-center gap-1">
+      <woot-label
+        v-for="label in labels"
+        :key="label.id"
+        :title="label.name"
+        :description="label.description"
+        :color="label.color"
+        variant="smooth"
+        small
+      />
+    </div>
+    <div class="flex items-center">
+      <span class="text-xs text-n-slate-11">
+        {{
+          $t('INTEGRATION_SETTINGS.LINEAR.ISSUE.CREATED_AT', {
+            createdAt: formattedDate,
+          })
+        }}
+      </span>
+    </div>
+  </div>
+</template>
@@ -1,4 +1,5 @@
 <script setup>
+import { inject } from 'vue';
 import Button from 'dashboard/components-next/button/Button.vue';

 const props = defineProps({
@@ -14,6 +15,8 @@ const props = defineProps({

 const emit = defineEmits(['unlinkIssue']);

+const isUnlinking = inject('isUnlinking');
+
 const unlinkIssue = () => {
  emit('unlinkIssue');
 };
@@ -24,33 +27,36 @@ const openIssue = () => {
 </script>

 <template>
-  <div class="flex items-center justify-between">
+  <div class="flex flex-row justify-between">
    <div
-      class="flex items-center gap-2 px-2 py-1.5 border rounded-lg border-n-strong"
+      class="flex items-center justify-center gap-1 h-[24px] px-2 py-1 border rounded-lg border-ash-200"
    >
-      <div class="flex items-center gap-1">
-        <fluent-icon
-          icon="linear"
-          size="16"
-          class="text-[#5E6AD2]"
-          view-box="0 0 19 19"
-        />
-        <span class="text-xs font-medium text-n-slate-12">
-          {{ identifier }}
-        </span>
-      </div>
-      <span class="w-px h-3 text-n-weak bg-n-weak" />
-
+      <fluent-icon
+        icon="linear"
+        size="19"
+        class="text-[#5E6AD2]"
+        view-box="0 0 19 19"
+      />
+      <span class="text-xs font-medium text-ash-900">{{ identifier }}</span>
+    </div>
+    <div class="flex items-center gap-1">
      <Button
-        link
+        ghost
        xs
        slate
+        icon="i-lucide-unlink"
+        class="!transition-none"
+        :is-loading="isUnlinking"
+        @click="unlinkIssue"
+      />
+      <Button
+        ghost
+        xs
+        slate
+        class="!transition-none"
        icon="i-lucide-arrow-up-right"
-        class="!size-4"
        @click="openIssue"
      />
    </div>
-
-    <Button ghost xs slate icon="i-lucide-unlink" @click="unlinkIssue" />
  </div>
 </template>
@@ -1,132 +0,0 @@
-<script setup>
-import { computed, ref, onMounted, watch } from 'vue';
-import { useAlert, useTrack } from 'dashboard/composables';
-import { useStoreGetters } from 'dashboard/composables/store';
-import { useI18n } from 'vue-i18n';
-import LinearAPI from 'dashboard/api/integrations/linear';
-import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
-import LinearIssueItem from './LinearIssueItem.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
-import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
-
-const props = defineProps({
-  conversationId: {
-    type: [Number, String],
-    required: true,
-  },
-});
-
-const { t } = useI18n();
-const getters = useStoreGetters();
-
-const linkedIssues = ref([]);
-const isLoading = ref(false);
-const shouldShowCreateModal = ref(false);
-
-const currentAccountId = getters.getCurrentAccountId;
-
-const conversation = computed(
-  () => getters.getConversationById.value(props.conversationId) || {}
-);
-
-const hasIssues = computed(() => linkedIssues.value.length > 0);
-
-const loadLinkedIssues = async () => {
-  isLoading.value = true;
-  linkedIssues.value = [];
-  try {
-    const response = await LinearAPI.getLinkedIssue(props.conversationId);
-    linkedIssues.value = response.data || [];
-  } catch (error) {
-    // Silent fail - not critical for UX
-  } finally {
-    isLoading.value = false;
-  }
-};
-
-const unlinkIssue = async linkId => {
-  try {
-    await LinearAPI.unlinkIssue(linkId);
-    useTrack(LINEAR_EVENTS.UNLINK_ISSUE);
-    linkedIssues.value = linkedIssues.value.filter(
-      issue => issue.id !== linkId
-    );
-    useAlert(t('INTEGRATION_SETTINGS.LINEAR.UNLINK.SUCCESS'));
-  } catch (error) {
-    const errorMessage = parseLinearAPIErrorResponse(
-      error,
-      t('INTEGRATION_SETTINGS.LINEAR.UNLINK.ERROR')
-    );
-    useAlert(errorMessage);
-  }
-};
-
-const openCreateModal = () => {
-  shouldShowCreateModal.value = true;
-};
-
-const closeCreateModal = () => {
-  shouldShowCreateModal.value = false;
-  loadLinkedIssues();
-};
-
-watch(
-  () => props.conversationId,
-  () => {
-    loadLinkedIssues();
-  }
-);
-
-onMounted(() => {
-  loadLinkedIssues();
-});
-</script>
-
-<template>
-  <div>
-    <div class="px-4 pt-3 pb-2">
-      <NextButton
-        ghost
-        xs
-        icon="i-lucide-plus"
-        :label="$t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')"
-        @click="openCreateModal"
-      />
-    </div>
-
-    <div v-if="isLoading" class="flex justify-center p-8">
-      <Spinner />
-    </div>
-
-    <div v-else-if="!hasIssues" class="flex justify-center p-4">
-      <p class="text-sm text-n-slate-11">
-        {{ $t('INTEGRATION_SETTINGS.LINEAR.NO_LINKED_ISSUES') }}
-      </p>
-    </div>
-
-    <div v-else class="max-h-[300px] overflow-y-auto">
-      <LinearIssueItem
-        v-for="linkedIssue in linkedIssues"
-        :key="linkedIssue.id"
-        class="pt-3 px-4 pb-4 border-b border-n-weak last:border-b-0"
-        :linked-issue="linkedIssue"
-        @unlink-issue="unlinkIssue"
-      />
-    </div>
-
-    <woot-modal
-      v-model:show="shouldShowCreateModal"
-      :on-close="closeCreateModal"
-      :close-on-backdrop-click="false"
-      class="!items-start [&>div]:!top-12 [&>div]:sticky"
-    >
-      <CreateOrLinkIssue
-        :conversation="conversation"
-        :account-id="currentAccountId"
-        @close="closeCreateModal"
-      />
-    </woot-modal>
-  </div>
-</template>
@@ -1,111 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import CardPriorityIcon from 'dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue';
-import IssueHeader from './IssueHeader.vue';
-
-const props = defineProps({
-  linkedIssue: {
-    type: Object,
-    required: true,
-  },
-});
-
-const emit = defineEmits(['unlinkIssue']);
-
-const priorityMap = {
-  1: 'Urgent',
-  2: 'High',
-  3: 'Medium',
-  4: 'Low',
-};
-
-const issue = computed(() => props.linkedIssue.issue);
-
-const assignee = computed(() => {
-  const assigneeDetails = issue.value.assignee;
-  if (!assigneeDetails) return null;
-  return {
-    name: assigneeDetails.name,
-    thumbnail: assigneeDetails.avatarUrl,
-  };
-});
-
-const labels = computed(() => issue.value.labels?.nodes || []);
-
-const priorityLabel = computed(() => priorityMap[issue.value.priority]);
-
-const unlinkIssue = () => {
-  emit('unlinkIssue', props.linkedIssue.id);
-};
-</script>
-
-<template>
-  <div class="flex flex-col gap-4">
-    <div class="flex flex-col w-full">
-      <IssueHeader
-        :identifier="issue.identifier"
-        :link-id="linkedIssue.id"
-        :issue-url="issue.url"
-        @unlink-issue="unlinkIssue"
-      />
-
-      <h3 class="mt-2 text-sm font-medium text-n-slate-12">
-        {{ issue.title }}
-      </h3>
-
-      <p
-        v-if="issue.description"
-        class="mt-1 text-sm text-n-slate-11 line-clamp-3"
-      >
-        {{ issue.description }}
-      </p>
-    </div>
-
-    <div class="flex flex-col gap-2">
-      <div class="flex items-center gap-2">
-        <div v-if="assignee" class="flex items-center gap-1.5">
-          <Avatar :src="assignee.thumbnail" :name="assignee.name" :size="16" />
-          <span class="text-xs capitalize truncate text-n-slate-12">
-            {{ assignee.name }}
-          </span>
-        </div>
-
-        <div v-if="assignee" class="w-px h-3 bg-n-slate-4" />
-
-        <div class="flex items-center gap-1">
-          <Icon
-            icon="i-lucide-activity"
-            class="size-4"
-            :style="{ color: issue.state?.color }"
-          />
-          <span class="text-xs text-n-slate-12">
-            {{ issue.state?.name }}
-          </span>
-        </div>
-
-        <div v-if="priorityLabel" class="w-px h-3 bg-n-slate-4" />
-
-        <div v-if="priorityLabel" class="flex items-center gap-1.5">
-          <CardPriorityIcon :priority="priorityLabel.toLowerCase()" />
-          <span class="text-xs text-n-slate-12">
-            {{ priorityLabel }}
-          </span>
-        </div>
-      </div>
-
-      <div v-if="labels.length" class="flex flex-wrap">
-        <woot-label
-          v-for="label in labels"
-          :key="label.id"
-          :title="label.name"
-          :description="label.description"
-          :color="label.color"
-          variant="smooth"
-          small
-        />
-      </div>
-    </div>
-  </div>
-</template>
@@ -1,54 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useStoreGetters } from 'dashboard/composables/store';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-import { frontendURL } from 'dashboard/helper/URLHelper';
-import { useAdmin } from 'dashboard/composables/useAdmin';
-
-const { isAdmin } = useAdmin();
-const getters = useStoreGetters();
-const accountId = getters.getCurrentAccountId;
-
-const integrationId = 'linear';
-
-const actionURL = computed(() =>
-  frontendURL(
-    `accounts/${accountId.value}/settings/integrations/${integrationId}`
-  )
-);
-
-const openLinearAccount = () => {
-  window.open(actionURL.value, '_blank');
-};
-</script>
-
-<template>
-  <div class="flex flex-col p-3">
-    <div class="w-12 h-12 mb-3">
-      <img
-        :src="`/dashboard/images/integrations/${integrationId}.png`"
-        class="object-contain w-full h-full border rounded-md shadow-sm border-n-weak dark:hidden dark:bg-n-alpha-2"
-      />
-      <img
-        :src="`/dashboard/images/integrations/${integrationId}-dark.png`"
-        class="hidden object-contain w-full h-full border rounded-md shadow-sm border-n-weak dark:block"
-      />
-    </div>
-
-    <div class="flex-1 mb-4">
-      <h3 class="mb-1.5 text-sm font-medium text-n-slate-12">
-        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.TITLE') }}
-      </h3>
-      <p v-if="isAdmin" class="text-sm text-n-slate-11">
-        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.DESCRIPTION') }}
-      </p>
-      <p v-else class="text-sm text-n-slate-11">
-        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.AGENT_DESCRIPTION') }}
-      </p>
-    </div>
-
-    <NextButton v-if="isAdmin" faded slate @click="openLinearAccount">
-      {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.BUTTON_TEXT') }}
-    </NextButton>
-  </div>
-</template>
@@ -0,0 +1,161 @@
+<script setup>
+import { computed, ref, onMounted, watch, defineOptions, provide } from 'vue';
+import { useAlert } from 'dashboard/composables';
+import { useStoreGetters } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+import LinearAPI from 'dashboard/api/integrations/linear';
+import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
+import Issue from './Issue.vue';
+import { useTrack } from 'dashboard/composables';
+import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
+import Button from 'dashboard/components-next/button/Button.vue';
+
+const props = defineProps({
+  conversationId: {
+    type: [Number, String],
+    required: true,
+  },
+  parentWidth: {
+    type: Number,
+    default: 10000,
+  },
+});
+
+defineOptions({
+  name: 'Linear',
+});
+
+const getters = useStoreGetters();
+const { t } = useI18n();
+
+const linkedIssue = ref(null);
+const shouldShow = ref(false);
+const shouldShowPopup = ref(false);
+const isUnlinking = ref(false);
+
+provide('isUnlinking', isUnlinking);
+
+const currentAccountId = getters.getCurrentAccountId;
+
+const conversation = computed(() =>
+  getters.getConversationById.value(props.conversationId)
+);
+
+const tooltipText = computed(() => {
+  return linkedIssue.value === null
+    ? t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')
+    : null;
+});
+
+const loadLinkedIssue = async () => {
+  linkedIssue.value = null;
+  try {
+    const response = await LinearAPI.getLinkedIssue(props.conversationId);
+    const issues = response.data;
+    linkedIssue.value = issues && issues.length ? issues[0] : null;
+  } catch (error) {
+    // We don't want to show an error message here, as it's not critical. When someone clicks on the Linear icon, we can inform them that the integration is disabled.
+  }
+};
+
+const unlinkIssue = async linkId => {
+  try {
+    isUnlinking.value = true;
+    await LinearAPI.unlinkIssue(linkId);
+    useTrack(LINEAR_EVENTS.UNLINK_ISSUE);
+    linkedIssue.value = null;
+    useAlert(t('INTEGRATION_SETTINGS.LINEAR.UNLINK.SUCCESS'));
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.UNLINK.ERROR')
+    );
+    useAlert(errorMessage);
+  } finally {
+    isUnlinking.value = false;
+  }
+};
+
+const shouldShowIssueIdentifier = computed(() => {
+  if (!linkedIssue.value) {
+    return false;
+  }
+
+  return props.parentWidth > 600;
+});
+
+const openIssue = () => {
+  if (!linkedIssue.value) shouldShowPopup.value = true;
+  shouldShow.value = true;
+};
+
+const closePopup = () => {
+  shouldShowPopup.value = false;
+  loadLinkedIssue();
+};
+
+const closeIssue = () => {
+  shouldShow.value = false;
+};
+
+watch(
+  () => props.conversationId,
+  () => {
+    loadLinkedIssue();
+  }
+);
+
+onMounted(() => {
+  loadLinkedIssue();
+});
+</script>
+
+<template>
+  <div
+    class="relative after:content-[''] after:h-5 after:bg-transparent after:top-5 after:w-full after:block after:absolute after:z-0"
+    :class="{ group: linkedIssue }"
+  >
+    <Button
+      v-on-clickaway="closeIssue"
+      v-tooltip="tooltipText"
+      sm
+      ghost
+      slate
+      class="!gap-1 group-hover:bg-n-alpha-2"
+      @click="openIssue"
+    >
+      <fluent-icon
+        icon="linear"
+        size="19"
+        class="text-[#5E6AD2] flex-shrink-0"
+        view-box="0 0 19 19"
+      />
+      <span
+        v-if="shouldShowIssueIdentifier"
+        class="text-xs font-medium text-n-slate-11"
+      >
+        {{ linkedIssue.issue.identifier }}
+      </span>
+    </Button>
+    <Issue
+      v-if="linkedIssue"
+      :issue="linkedIssue.issue"
+      :link-id="linkedIssue.id"
+      class="absolute start-0 xl:start-auto xl:end-0 top-9 invisible group-hover:visible"
+      @unlink-issue="unlinkIssue"
+    />
+    <woot-modal
+      v-model:show="shouldShowPopup"
+      :on-close="closePopup"
+      :close-on-backdrop-click="false"
+      class="!items-start [&>div]:!top-12 [&>div]:sticky"
+    >
+      <CreateOrLinkIssue
+        :conversation="conversation"
+        :account-id="currentAccountId"
+        @close="closePopup"
+      />
+    </woot-modal>
+  </div>
+</template>
@@ -9,7 +9,6 @@ export const DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER = Object.freeze([
  { name: 'contact_notes' },
  { name: 'previous_conversation' },
  { name: 'conversation_participants' },
-  { name: 'linear_issues' },
  { name: 'shopify_orders' },
 ]);

@@ -1,371 +0,0 @@
-import { ref, computed } from 'vue';
-import { useStore } from 'vuex';
-import { useRouter } from 'vue-router';
-import { useI18n } from 'vue-i18n';
-import { useAlert } from 'dashboard/composables';
-import Auth from 'dashboard/api/auth';
-
-export function useWhatsappEmbeddedSignup() {
-  const store = useStore();
-  const router = useRouter();
-  const { t } = useI18n();
-
-  // State
-  const fbSdkLoaded = ref(false);
-  const isProcessing = ref(false);
-  const processingMessage = ref('');
-  const authCodeReceived = ref(false);
-  const authCode = ref(null);
-  const businessData = ref(null);
-  const isAuthenticating = ref(false);
-
-  // Computed
-  const authHeaders = computed(() => {
-    if (Auth.hasAuthCookie()) {
-      const {
-        'access-token': accessToken,
-        'token-type': tokenType,
-        client,
-        expiry,
-        uid,
-      } = Auth.getAuthData();
-      return {
-        'access-token': accessToken,
-        'token-type': tokenType,
-        client,
-        expiry,
-        uid,
-      };
-    }
-    return {};
-  });
-
-  const benefits = computed(() => [
-    {
-      key: 'EASY_SETUP',
-      text: t('INBOX_MGMT.ADD.WHATSAPP.EMBEDDED_SIGNUP.BENEFITS.EASY_SETUP'),
-    },
-    {
-      key: 'SECURE_AUTH',
-      text: t('INBOX_MGMT.ADD.WHATSAPP.EMBEDDED_SIGNUP.BENEFITS.SECURE_AUTH'),
-    },
-    {
-      key: 'AUTO_CONFIG',
-      text: t('INBOX_MGMT.ADD.WHATSAPP.EMBEDDED_SIGNUP.BENEFITS.AUTO_CONFIG'),
-    },
-  ]);
-
-  const showLoader = computed(
-    () => isAuthenticating.value || isProcessing.value
-  );
-
-  // Error handling
-  const handleSignupError = data => {
-    isProcessing.value = false;
-    authCodeReceived.value = false;
-    isAuthenticating.value = false;
-
-    const errorMessage =
-      data.error ||
-      data.message ||
-      t('INBOX_MGMT.ADD.WHATSAPP.API.ERROR_MESSAGE');
-    useAlert(errorMessage);
-  };
-
-  const handleSignupCancellation = data => {
-    isProcessing.value = false;
-    authCodeReceived.value = false;
-    isAuthenticating.value = false;
-
-    let message = t('INBOX_MGMT.ADD.WHATSAPP.EMBEDDED_SIGNUP.CANCELLED');
-    if (data.data?.current_step) {
-      message += ` (Step: ${data.data.current_step})`;
-    }
-
-    useAlert(message);
-  };
-
-  const handleSignupSuccess = inboxData => {
-    isProcessing.value = false;
-    isAuthenticating.value = false;
-
-    // Update the store with the new inbox data
-    if (inboxData && inboxData.id) {
-      // Add the new inbox to the store
-      store.commit('inboxes/ADD_INBOXES', inboxData);
-
-      useAlert(t('INBOX_MGMT.FINISH.MESSAGE'));
-
-      router.replace({
-        name: 'settings_inboxes_add_agents',
-        params: {
-          page: 'new',
-          inbox_id: inboxData.id,
-        },
-      });
-    } else {
-      // Fallback if inbox data is not properly formatted
-      useAlert(t('INBOX_MGMT.ADD.WHATSAPP.EMBEDDED_SIGNUP.SUCCESS_FALLBACK'));
-      router.replace({
-        name: 'settings_inbox_list',
-      });
-    }
-  };
-
-  // Signup flow
-  const completeSignupFlow = async businessDataParam => {
-    if (!authCodeReceived.value || !authCode.value) {
-      handleSignupError({
-        error: t('INBOX_MGMT.ADD.WHATSAPP.EMBEDDED_SIGNUP.AUTH_NOT_COMPLETED'),
-      });
-      return;
-    }
-
-    isProcessing.value = true;
-
-    // Show different processing messages based on the signup type
-    if (businessDataParam.is_business_app_onboarding) {
-      processingMessage.value = t(
-        'INBOX_MGMT.ADD.WHATSAPP.EMBEDDED_SIGNUP.PROCESSING_BUSINESS_APP'
-      );
-    } else {
-      processingMessage.value = t(
-        'INBOX_MGMT.ADD.WHATSAPP.EMBEDDED_SIGNUP.PROCESSING_NEW_NUMBER'
-      );
-    }
-
-    try {
-      // Send both auth code and business info together (synchronous flow)
-      const accountId = store.getters.getCurrentAccountId;
-      const response = await fetch('/whatsapp/embedded_signup', {
-        method: 'POST',
-        headers: {
-          'Content-Type': 'application/json',
-          'X-CSRF-Token': document
-            .querySelector('meta[name="csrf-token"]')
-            ?.getAttribute('content'),
-          ...authHeaders.value,
-        },
-        body: JSON.stringify({
-          account_id: accountId,
-          code: authCode.value,
-          business_id: businessDataParam.business_id,
-          waba_id: businessDataParam.waba_id,
-          phone_number_id: businessDataParam.phone_number_id,
-          is_business_app_onboarding:
-            businessDataParam.is_business_app_onboarding || false,
-        }),
-      });
-
-      const responseData = await response.json();
-
-      if (response.ok) {
-        // Clear the stored auth code for security
-        authCode.value = null;
-
-        // Handle synchronous success response
-        handleSignupSuccess(responseData);
-      } else {
-        throw new Error(responseData.message || responseData.error);
-      }
-    } catch (error) {
-      handleSignupError({ error: error.message });
-    }
-  };
-
-  const isValidBusinessData = businessDataLocal => {
-    return (
-      businessDataLocal &&
-      (businessDataLocal.business_id || businessDataLocal.businessId) &&
-      (businessDataLocal.waba_id || businessDataLocal.wabaId)
-    );
-  };
-
-  // Message handling
-  const handleEmbeddedSignupData = async data => {
-    // Handle different embedded signup events per Facebook documentation
-    if (
-      data.event === 'FINISH' ||
-      data.event === 'FINISH_WHATSAPP_BUSINESS_APP_ONBOARDING'
-    ) {
-      // Facebook might send business data in different structures
-      let businessDataLocal = data.data;
-
-      // If data.data doesn't exist, try other possible structures
-      if (!businessDataLocal) {
-        businessDataLocal = data.business_data || data.details || data;
-      }
-
-      // Validate we have the required business information
-      if (isValidBusinessData(businessDataLocal)) {
-        // Normalize the data structure to match our backend expectations
-        const normalizedData = {
-          business_id:
-            businessDataLocal.business_id || businessDataLocal.businessId,
-          waba_id: businessDataLocal.waba_id || businessDataLocal.wabaId,
-          phone_number_id:
-            businessDataLocal.phone_number_id ||
-            businessDataLocal.phoneNumberId ||
-            businessDataLocal.phone_id,
-          // Indicate if this is an existing WhatsApp Business App onboarding (coexistence)
-          is_business_app_onboarding:
-            data.event === 'FINISH_WHATSAPP_BUSINESS_APP_ONBOARDING',
-        };
-
-        // Store business data
-        businessData.value = normalizedData;
-        // Check if we already have auth code and process immediately
-        if (authCodeReceived.value && authCode.value) {
-          await completeSignupFlow(normalizedData);
-        } else {
-          processingMessage.value = t(
-            'INBOX_MGMT.ADD.WHATSAPP.EMBEDDED_SIGNUP.WAITING_FOR_AUTH'
-          );
-        }
-      } else {
-        handleSignupError({
-          error: t(
-            'INBOX_MGMT.ADD.WHATSAPP.EMBEDDED_SIGNUP.INVALID_BUSINESS_DATA'
-          ),
-        });
-      }
-    } else if (data.event === 'CANCEL') {
-      handleSignupCancellation(data);
-    } else if (data.event === 'error') {
-      handleSignupError({
-        error:
-          data.error_message ||
-          t('INBOX_MGMT.ADD.WHATSAPP.EMBEDDED_SIGNUP.SIGNUP_ERROR'),
-        error_id: data.error_id,
-        session_id: data.session_id,
-      });
-    }
-  };
-
-  const fbLoginCallback = response => {
-    if (response.authResponse && response.authResponse.code) {
-      // Authorization code received from Facebook
-      authCode.value = response.authResponse.code;
-      authCodeReceived.value = true;
-      processingMessage.value = t(
-        'INBOX_MGMT.ADD.WHATSAPP.EMBEDDED_SIGNUP.WAITING_FOR_BUSINESS_INFO'
-      );
-
-      // Check if we already have business data and process immediately
-      if (businessData.value) {
-        completeSignupFlow(businessData.value);
-      }
-    } else if (response.error) {
-      handleSignupError({ error: response.error });
-    } else {
-      isProcessing.value = false;
-      isAuthenticating.value = false;
-      useAlert(t('INBOX_MGMT.ADD.WHATSAPP.EMBEDDED_SIGNUP.CANCELLED'));
-    }
-  };
-
-  const handleSignupMessage = event => {
-    // Handle Facebook embedded signup message events
-    try {
-      const originUrl = new URL(event.origin);
-      const allowedHosts = ['facebook.com', 'www.facebook.com'];
-      if (!allowedHosts.includes(originUrl.hostname)) return;
-    } catch (error) {
-      // Invalid origin URL, reject the event
-      return;
-    }
-
-    try {
-      const data = JSON.parse(event.data);
-
-      if (data.type === 'WA_EMBEDDED_SIGNUP') {
-        handleEmbeddedSignupData(data);
-      }
-    } catch (error) {
-      // Handle non-JSON messages silently
-    }
-  };
-
-  // Facebook SDK
-  const loadFacebookSdk = () => {
-    if (window.FB) {
-      fbSdkLoaded.value = true;
-      return;
-    }
-    const script = document.createElement('script');
-    script.src = 'https://connect.facebook.net/en_US/sdk.js';
-    script.async = true;
-    script.defer = true;
-    script.onload = () => {
-      window.FB.init({
-        appId: window.chatwootConfig?.whatsappAppId,
-        status: true,
-        xfbml: true,
-        version: window.chatwootConfig?.whatsappApiVersion || 'v22.0',
-      });
-      fbSdkLoaded.value = true;
-    };
-    document.body.appendChild(script);
-  };
-
-  const launchEmbeddedSignup = () => {
-    processingMessage.value = t(
-      'INBOX_MGMT.ADD.WHATSAPP.EMBEDDED_SIGNUP.AUTH_PROCESSING'
-    );
-
-    if (!window.FB) {
-      loadFacebookSdk();
-      setTimeout(() => launchEmbeddedSignup(), 1000);
-      return;
-    }
-
-    isAuthenticating.value = true;
-
-    // Following Facebook's embedded signup documentation
-    window.FB.login(fbLoginCallback, {
-      config_id: window.chatwootConfig?.whatsappConfigurationId,
-      response_type: 'code',
-      override_default_response_type: true,
-      extras: {
-        setup: {},
-        featureType: 'whatsapp_business_app_onboarding', // Enable WhatsApp Business App coexistence
-        sessionInfoVersion: '3',
-      },
-    });
-  };
-
-  // Lifecycle
-  const setupMessageListener = () => {
-    window.addEventListener('message', handleSignupMessage);
-  };
-
-  const cleanupMessageListener = () => {
-    window.removeEventListener('message', handleSignupMessage);
-  };
-
-  // Initialize
-  const initialize = () => {
-    loadFacebookSdk();
-    setupMessageListener();
-  };
-
-  return {
-    // State
-    fbSdkLoaded,
-    isProcessing,
-    processingMessage,
-    authCodeReceived,
-    authCode,
-    businessData,
-    isAuthenticating,
-
-    // Computed
-    benefits,
-    showLoader,
-
-    // Methods
-    launchEmbeddedSignup,
-    initialize,
-    cleanupMessageListener,
-  };
-}
@@ -59,13 +59,6 @@
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
-    "ACCESS_TOKEN": {
-      "TITLE": "Access Token",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
    "FORM": {
      "AVATAR": {
        "LABEL": "Bot avatar"
@@ -69,9 +69,6 @@
    },
    "ACCOUNT": {
      "EDIT": "{agentName} updated the account configuration (#{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
    }
  }
 }
@@ -285,7 +285,6 @@
    "HEADER": {
      "TITLE": "Contacts",
      "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
      "SEARCH_PLACEHOLDER": "Search...",
      "MESSAGE_BUTTON": "Message",
      "SEND_MESSAGE": "Send message",
@@ -458,10 +457,6 @@
            "PLACEHOLDER": "Add Twitter"
          }
        }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
      }
    },
    "DETAILS": {
@@ -471,7 +466,7 @@
      "DELETE_CONTACT": "Delete contact",
      "DELETE_DIALOG": {
        "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
        "CONFIRM": "Yes, Delete",
        "API": {
          "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -560,8 +555,7 @@
      "SUBTITLE": "Start adding new contacts by clicking on the button below",
      "BUTTON_LABEL": "Add contact",
      "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
    }
  },
  "COMPOSE_NEW_CONVERSATION": {
@@ -70,7 +70,6 @@
      "RESOLVE_ACTION": "Resolve",
      "REOPEN_ACTION": "Reopen",
      "OPEN_ACTION": "Open",
-      "MORE_ACTIONS": "More actions",
      "OPEN": "More",
      "CLOSE": "Close",
      "DETAILS": "details",
@@ -118,11 +117,6 @@
        "FAILED": "Couldn't change priority. Please try again."
      }
    },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "Delete"
-    },
    "CARD_CONTEXT_MENU": {
      "PENDING": "Mark as pending",
      "RESOLVED": "Mark as resolved",
@@ -139,7 +133,6 @@
      "ASSIGN_LABEL": "Assign label",
      "AGENTS_LOADING": "Loading agents...",
      "ASSIGN_TEAM": "Assign team",
-      "DELETE": "Delete conversation",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -214,8 +207,6 @@
    "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
    "ASSIGN_LABEL_FAILED": "Label assignment failed",
    "CHANGE_TEAM": "Conversation team changed",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
    "MESSAGE_ERROR": "Unable to send this message, please try again later",
    "SENT_BY": "Sent by:",
@@ -4,7 +4,6 @@
    "PHONE_INPUT": {
      "PLACEHOLDER": "Search",
      "EMPTY_STATE": "No results found"
-    },
-    "CLOSE": "Close"
+    }
  }
 }
@@ -46,31 +46,7 @@
      },
      "AUTO_RESOLVE": {
        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "Preferences",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
      },
      "NAME": {
        "LABEL": "Account name",
@@ -94,15 +70,7 @@
      },
      "AUTO_RESOLVE_IGNORE_WAITING": {
        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
      },
      "AUTO_RESOLVE_DURATION": {
        "LABEL": "Inactivity duration for resolution",
@@ -330,17 +330,12 @@
    "NAME": "Captain",
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
      "SEND_MESSAGE": "Send message...",
      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
      "SELECT_ASSISTANT": "Select Assistant",
      "PROMPTS": {
        "SUMMARIZE": {
@@ -354,14 +349,6 @@
        "RATE": {
          "LABEL": "Rate this conversation",
          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        },
-        "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
-        },
-        "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
        }
      }
    },
@@ -381,6 +368,7 @@
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
@@ -395,7 +383,6 @@
    },
    "ASSISTANTS": {
      "HEADER": "Assistants",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
      "ADD_NEW": "Create a new assistant",
      "DELETE": {
        "TITLE": "Are you sure to delete the assistant?",
@@ -424,10 +411,6 @@
          "PLACEHOLDER": "Enter assistant name",
          "ERROR": "The name is required"
        },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
        "DESCRIPTION": {
          "LABEL": "Description",
          "PLACEHOLDER": "Enter assistant description",
@@ -4,14 +4,12 @@
      "ALL": "All",
      "CONTACTS": "Contacts",
      "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Messages"
    },
    "SECTION": {
      "CONTACTS": "Contacts",
      "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Messages"
    },
    "VIEW_MORE": "View more",
    "LOAD_MORE": "Load more",
@@ -76,12 +76,7 @@
      "ACCESS_TOKEN": {
        "TITLE": "Access Token",
        "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy",
-        "RESET": "Reset",
-        "CONFIRM_RESET": "Are you sure?",
-        "CONFIRM_HINT": "Click again to confirm",
-        "RESET_SUCCESS": "Access token regenerated successfully",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "COPY": "Copy"
      },
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "Audio Alerts",
@@ -190,8 +185,7 @@
          "OFFLINE": "Offline"
        },
        "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
      },
      "EMAIL": {
        "LABEL": "Your email address",
@@ -286,7 +280,6 @@
    "REPORTS": "Reports",
    "SETTINGS": "Settings",
    "CONTACTS": "Contacts",
-    "ACTIVE": "Active",
    "CAPTAIN": "Captain",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
@@ -59,13 +59,6 @@
        "ERROR_MESSAGE": "تعذر تحديث الروبوت. يرجى المحاولة مرة أخرى."
      }
    },
-    "ACCESS_TOKEN": {
-      "TITLE": "رمز المصادقة",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
    "FORM": {
      "AVATAR": {
        "LABEL": "Bot avatar"
@@ -69,9 +69,6 @@
    },
    "ACCOUNT": {
      "EDIT": "{agentName} قام بتحديث إعدادات الحساب (##{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
    }
  }
 }
@@ -285,7 +285,6 @@
    "HEADER": {
      "TITLE": "جهات الاتصال",
      "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
      "SEARCH_PLACEHOLDER": "Search...",
      "MESSAGE_BUTTON": "رسالة",
      "SEND_MESSAGE": "إرسال الرسالة",
@@ -458,10 +457,6 @@
            "PLACEHOLDER": "Add Twitter"
          }
        }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
      }
    },
    "DETAILS": {
@@ -471,7 +466,7 @@
      "DELETE_CONTACT": "حذف جهة الاتصال",
      "DELETE_DIALOG": {
        "TITLE": "تأكيد الحذف",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
        "CONFIRM": "نعم، احذف",
        "API": {
          "SUCCESS_MESSAGE": "تم حذف جهة الاتصال بنجاح",
@@ -560,8 +555,7 @@
      "SUBTITLE": "Start adding new contacts by clicking on the button below",
      "BUTTON_LABEL": "Add contact",
      "SEARCH_EMPTY_STATE_TITLE": "لا توجد جهات اتصال تطابق بحثك 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
    }
  },
  "COMPOSE_NEW_CONVERSATION": {
@@ -70,7 +70,6 @@
      "RESOLVE_ACTION": "حل المحادثة",
      "REOPEN_ACTION": "إعادة فتح",
      "OPEN_ACTION": "فتح",
-      "MORE_ACTIONS": "More actions",
      "OPEN": "المزيد",
      "CLOSE": "أغلق",
      "DETAILS": "التفاصيل",
@@ -118,11 +117,6 @@
        "FAILED": "تعذر تغيير الأولوية، الرجاء المحاولة مرة أخرى."
      }
    },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "حذف"
-    },
    "CARD_CONTEXT_MENU": {
      "PENDING": "تحديد كمعلق",
      "RESOLVED": "تحديد كمحلولة",
@@ -139,7 +133,6 @@
      "ASSIGN_LABEL": "إضافة وسم",
      "AGENTS_LOADING": "جاري جلب الوكلاء...",
      "ASSIGN_TEAM": "تعيين فريق",
-      "DELETE": "Delete conversation",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "معرف المحادثة {conversationId} تم تعيينه لـ \"{agentName}\"",
@@ -214,8 +207,6 @@
    "ASSIGN_LABEL_SUCCESFUL": "تم تعيين الوسم بنجاح",
    "ASSIGN_LABEL_FAILED": "فشل تعيين الوسم",
    "CHANGE_TEAM": "تم تغيير فريق المحادثة",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "حجم الملف يتجاوز حد الاقصى وهو {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE}",
    "MESSAGE_ERROR": "غير قادر على إرسال هذه الرسالة، الرجاء المحاولة مرة أخرى لاحقاً",
    "SENT_BY": "أرسلت بواسطة:",
@@ -4,7 +4,6 @@
    "PHONE_INPUT": {
      "PLACEHOLDER": "بحث",
      "EMPTY_STATE": "لم يتم العثور على النتائج"
-    },
-    "CLOSE": "أغلق"
+    }
  }
 }
@@ -46,31 +46,7 @@
      },
      "AUTO_RESOLVE": {
        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "التفضيلات",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
      },
      "NAME": {
        "LABEL": "اسم الحساب",
@@ -94,15 +70,7 @@
      },
      "AUTO_RESOLVE_IGNORE_WAITING": {
        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
      },
      "AUTO_RESOLVE_DURATION": {
        "LABEL": "Inactivity duration for resolution",
@@ -330,17 +330,12 @@
    "NAME": "قائد",
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
      "SEND_MESSAGE": "إرسال الرسالة...",
      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "أنت",
      "USE": "Use this",
      "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
      "SELECT_ASSISTANT": "Select Assistant",
      "PROMPTS": {
        "SUMMARIZE": {
@@ -354,14 +349,6 @@
        "RATE": {
          "LABEL": "Rate this conversation",
          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        },
-        "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
-        },
-        "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
        }
      }
    },
@@ -381,6 +368,7 @@
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
@@ -395,7 +383,6 @@
    },
    "ASSISTANTS": {
      "HEADER": "Assistants",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
      "ADD_NEW": "Create a new assistant",
      "DELETE": {
        "TITLE": "Are you sure to delete the assistant?",
@@ -424,10 +411,6 @@
          "PLACEHOLDER": "Enter assistant name",
          "ERROR": "The name is required"
        },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
        "DESCRIPTION": {
          "LABEL": "الوصف",
          "PLACEHOLDER": "Enter assistant description",
@@ -4,14 +4,12 @@
      "ALL": "الكل",
      "CONTACTS": "جهات الاتصال",
      "CONVERSATIONS": "المحادثات",
-      "MESSAGES": "الرسائل",
-      "ARTICLES": "Articles"
+      "MESSAGES": "الرسائل"
    },
    "SECTION": {
      "CONTACTS": "جهات الاتصال",
      "CONVERSATIONS": "المحادثات",
-      "MESSAGES": "الرسائل",
-      "ARTICLES": "Articles"
+      "MESSAGES": "الرسائل"
    },
    "VIEW_MORE": "View more",
    "LOAD_MORE": "Load more",
@@ -76,12 +76,7 @@
      "ACCESS_TOKEN": {
        "TITLE": "رمز المصادقة",
        "NOTE": "يمكن استخدام هذا رمز المصادقة إذا كنت تبني تطبيقات API للتكامل مع Chatwoot",
-        "COPY": "نسخ",
-        "RESET": "Reset",
-        "CONFIRM_RESET": "Are you sure?",
-        "CONFIRM_HINT": "Click again to confirm",
-        "RESET_SUCCESS": "Access token regenerated successfully",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "COPY": "نسخ"
      },
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "Audio Alerts",
@@ -190,8 +185,7 @@
          "OFFLINE": "غير متصل"
        },
        "SET_AVAILABILITY_SUCCESS": "تم تعيين التوافر بنجاح",
-        "SET_AVAILABILITY_ERROR": "تعذر تعيين التوافر، الرجاء المحاولة مرة أخرى",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "SET_AVAILABILITY_ERROR": "تعذر تعيين التوافر، الرجاء المحاولة مرة أخرى"
      },
      "EMAIL": {
        "LABEL": "عنوان البريد الإلكتروني الخاص بك",
@@ -286,7 +280,6 @@
    "REPORTS": "التقارير",
    "SETTINGS": "الإعدادات",
    "CONTACTS": "جهات الاتصال",
-    "ACTIVE": "مفعل",
    "CAPTAIN": "قائد",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
@@ -59,13 +59,6 @@
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
-    "ACCESS_TOKEN": {
-      "TITLE": "Access Token",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
    "FORM": {
      "AVATAR": {
        "LABEL": "Bot avatar"
@@ -69,9 +69,6 @@
    },
    "ACCOUNT": {
      "EDIT": "{agentName} updated the account configuration (#{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
    }
  }
 }
@@ -285,7 +285,6 @@
    "HEADER": {
      "TITLE": "Contacts",
      "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
      "SEARCH_PLACEHOLDER": "Search...",
      "MESSAGE_BUTTON": "Message",
      "SEND_MESSAGE": "Send message",
@@ -458,10 +457,6 @@
            "PLACEHOLDER": "Add Twitter"
          }
        }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
      }
    },
    "DETAILS": {
@@ -471,7 +466,7 @@
      "DELETE_CONTACT": "Delete contact",
      "DELETE_DIALOG": {
        "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
        "CONFIRM": "Yes, Delete",
        "API": {
          "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -560,8 +555,7 @@
      "SUBTITLE": "Start adding new contacts by clicking on the button below",
      "BUTTON_LABEL": "Add contact",
      "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
    }
  },
  "COMPOSE_NEW_CONVERSATION": {
@@ -70,7 +70,6 @@
      "RESOLVE_ACTION": "Resolve",
      "REOPEN_ACTION": "Reopen",
      "OPEN_ACTION": "Open",
-      "MORE_ACTIONS": "More actions",
      "OPEN": "More",
      "CLOSE": "Close",
      "DETAILS": "details",
@@ -118,11 +117,6 @@
        "FAILED": "Couldn't change priority. Please try again."
      }
    },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "Delete"
-    },
    "CARD_CONTEXT_MENU": {
      "PENDING": "Mark as pending",
      "RESOLVED": "Mark as resolved",
@@ -139,7 +133,6 @@
      "ASSIGN_LABEL": "Assign label",
      "AGENTS_LOADING": "Loading agents...",
      "ASSIGN_TEAM": "Assign team",
-      "DELETE": "Delete conversation",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -214,8 +207,6 @@
    "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
    "ASSIGN_LABEL_FAILED": "Label assignment failed",
    "CHANGE_TEAM": "Conversation team changed",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
    "MESSAGE_ERROR": "Unable to send this message, please try again later",
    "SENT_BY": "Sent by:",
@@ -4,7 +4,6 @@
    "PHONE_INPUT": {
      "PLACEHOLDER": "Search",
      "EMPTY_STATE": "No results found"
-    },
-    "CLOSE": "Close"
+    }
  }
 }
@@ -46,31 +46,7 @@
      },
      "AUTO_RESOLVE": {
        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "Preferences",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
      },
      "NAME": {
        "LABEL": "Account name",
@@ -94,15 +70,7 @@
      },
      "AUTO_RESOLVE_IGNORE_WAITING": {
        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
      },
      "AUTO_RESOLVE_DURATION": {
        "LABEL": "Inactivity duration for resolution",
@@ -330,17 +330,12 @@
    "NAME": "Captain",
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
      "SEND_MESSAGE": "Send message...",
      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
      "SELECT_ASSISTANT": "Select Assistant",
      "PROMPTS": {
        "SUMMARIZE": {
@@ -354,14 +349,6 @@
        "RATE": {
          "LABEL": "Rate this conversation",
          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        },
-        "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
-        },
-        "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
        }
      }
    },
@@ -381,6 +368,7 @@
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
@@ -395,7 +383,6 @@
    },
    "ASSISTANTS": {
      "HEADER": "Assistants",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
      "ADD_NEW": "Create a new assistant",
      "DELETE": {
        "TITLE": "Are you sure to delete the assistant?",
@@ -424,10 +411,6 @@
          "PLACEHOLDER": "Enter assistant name",
          "ERROR": "The name is required"
        },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
        "DESCRIPTION": {
          "LABEL": "Description",
          "PLACEHOLDER": "Enter assistant description",
@@ -4,14 +4,12 @@
      "ALL": "All",
      "CONTACTS": "Contacts",
      "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Messages"
    },
    "SECTION": {
      "CONTACTS": "Contacts",
      "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Messages"
    },
    "VIEW_MORE": "View more",
    "LOAD_MORE": "Load more",
@@ -76,12 +76,7 @@
      "ACCESS_TOKEN": {
        "TITLE": "Access Token",
        "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy",
-        "RESET": "Reset",
-        "CONFIRM_RESET": "Are you sure?",
-        "CONFIRM_HINT": "Click again to confirm",
-        "RESET_SUCCESS": "Access token regenerated successfully",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "COPY": "Copy"
      },
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "Audio Alerts",
@@ -190,8 +185,7 @@
          "OFFLINE": "Offline"
        },
        "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
      },
      "EMAIL": {
        "LABEL": "Your email address",
@@ -286,7 +280,6 @@
    "REPORTS": "Reports",
    "SETTINGS": "Settings",
    "CONTACTS": "Contacts",
-    "ACTIVE": "Active",
    "CAPTAIN": "Captain",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
@@ -59,13 +59,6 @@
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
-    "ACCESS_TOKEN": {
-      "TITLE": "Access Token",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
    "FORM": {
      "AVATAR": {
        "LABEL": "Bot avatar"
@@ -69,9 +69,6 @@
    },
    "ACCOUNT": {
      "EDIT": "{agentName} updated the account configuration (#{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
    }
  }
 }
@@ -285,7 +285,6 @@
    "HEADER": {
      "TITLE": "Контакти",
      "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
      "SEARCH_PLACEHOLDER": "Search...",
      "MESSAGE_BUTTON": "Съобщение",
      "SEND_MESSAGE": "Изпрати съобщение",
@@ -458,10 +457,6 @@
            "PLACEHOLDER": "Add Twitter"
          }
        }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
      }
    },
    "DETAILS": {
@@ -471,7 +466,7 @@
      "DELETE_CONTACT": "Изтриване на контакта",
      "DELETE_DIALOG": {
        "TITLE": "Потвърди изтриването",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
        "CONFIRM": "Да, изтрий",
        "API": {
          "SUCCESS_MESSAGE": "Контакта е изтрит успешно",
@@ -560,8 +555,7 @@
      "SUBTITLE": "Start adding new contacts by clicking on the button below",
      "BUTTON_LABEL": "Add contact",
      "SEARCH_EMPTY_STATE_TITLE": "Няма контакти отговарящи на търсенети ви 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
    }
  },
  "COMPOSE_NEW_CONVERSATION": {
@@ -70,7 +70,6 @@
      "RESOLVE_ACTION": "Resolve",
      "REOPEN_ACTION": "Reopen",
      "OPEN_ACTION": "Отворен",
-      "MORE_ACTIONS": "More actions",
      "OPEN": "More",
      "CLOSE": "Close",
      "DETAILS": "details",
@@ -118,11 +117,6 @@
        "FAILED": "Couldn't change priority. Please try again."
      }
    },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "Изтрий"
-    },
    "CARD_CONTEXT_MENU": {
      "PENDING": "Mark as pending",
      "RESOLVED": "Mark as resolved",
@@ -139,7 +133,6 @@
      "ASSIGN_LABEL": "Assign label",
      "AGENTS_LOADING": "Loading agents...",
      "ASSIGN_TEAM": "Assign team",
-      "DELETE": "Delete conversation",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -214,8 +207,6 @@
    "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
    "ASSIGN_LABEL_FAILED": "Label assignment failed",
    "CHANGE_TEAM": "Conversation team changed",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
    "MESSAGE_ERROR": "Unable to send this message, please try again later",
    "SENT_BY": "Sent by:",
@@ -4,7 +4,6 @@
    "PHONE_INPUT": {
      "PLACEHOLDER": "Търсене",
      "EMPTY_STATE": "Няма намерени резултати"
-    },
-    "CLOSE": "Close"
+    }
  }
 }
@@ -46,31 +46,7 @@
      },
      "AUTO_RESOLVE": {
        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "Preferences",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
      },
      "NAME": {
        "LABEL": "Account name",
@@ -94,15 +70,7 @@
      },
      "AUTO_RESOLVE_IGNORE_WAITING": {
        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
      },
      "AUTO_RESOLVE_DURATION": {
        "LABEL": "Inactivity duration for resolution",
@@ -330,17 +330,12 @@
    "NAME": "Captain",
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
      "SEND_MESSAGE": "Изпрати съобщение...",
      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
      "SELECT_ASSISTANT": "Select Assistant",
      "PROMPTS": {
        "SUMMARIZE": {
@@ -354,14 +349,6 @@
        "RATE": {
          "LABEL": "Rate this conversation",
          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        },
-        "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
-        },
-        "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
        }
      }
    },
@@ -381,6 +368,7 @@
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
@@ -395,7 +383,6 @@
    },
    "ASSISTANTS": {
      "HEADER": "Assistants",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
      "ADD_NEW": "Create a new assistant",
      "DELETE": {
        "TITLE": "Are you sure to delete the assistant?",
@@ -424,10 +411,6 @@
          "PLACEHOLDER": "Enter assistant name",
          "ERROR": "The name is required"
        },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
        "DESCRIPTION": {
          "LABEL": "Описание",
          "PLACEHOLDER": "Enter assistant description",
@@ -4,14 +4,12 @@
      "ALL": "Всички",
      "CONTACTS": "Контакти",
      "CONVERSATIONS": "Разговори",
-      "MESSAGES": "Messages",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Messages"
    },
    "SECTION": {
      "CONTACTS": "Контакти",
      "CONVERSATIONS": "Разговори",
-      "MESSAGES": "Messages",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Messages"
    },
    "VIEW_MORE": "View more",
    "LOAD_MORE": "Load more",
@@ -76,12 +76,7 @@
      "ACCESS_TOKEN": {
        "TITLE": "Access Token",
        "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy",
-        "RESET": "Reset",
-        "CONFIRM_RESET": "Are you sure?",
-        "CONFIRM_HINT": "Click again to confirm",
-        "RESET_SUCCESS": "Access token regenerated successfully",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "COPY": "Copy"
      },
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "Audio Alerts",
@@ -190,8 +185,7 @@
          "OFFLINE": "Offline"
        },
        "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
      },
      "EMAIL": {
        "LABEL": "Your email address",
@@ -286,7 +280,6 @@
    "REPORTS": "Reports",
    "SETTINGS": "Settings",
    "CONTACTS": "Контакти",
-    "ACTIVE": "Активен",
    "CAPTAIN": "Captain",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
@@ -59,13 +59,6 @@
        "ERROR_MESSAGE": "No s'ha pogut actualitzar el bot. Torneu-ho a provar."
      }
    },
-    "ACCESS_TOKEN": {
-      "TITLE": "Token d'accés",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
    "FORM": {
      "AVATAR": {
        "LABEL": "Bot avatar"
@@ -69,9 +69,6 @@
    },
    "ACCOUNT": {
      "EDIT": "{agentName} updated the account configuration (#{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
    }
  }
 }
@@ -285,7 +285,6 @@
    "HEADER": {
      "TITLE": "Contactes",
      "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
      "SEARCH_PLACEHOLDER": "Search...",
      "MESSAGE_BUTTON": "Missatge",
      "SEND_MESSAGE": "Envia missatge",
@@ -458,10 +457,6 @@
            "PLACEHOLDER": "Add Twitter"
          }
        }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
      }
    },
    "DETAILS": {
@@ -471,7 +466,7 @@
      "DELETE_CONTACT": "Contacte esborrat",
      "DELETE_DIALOG": {
        "TITLE": "Confirma l'esborrat",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
        "CONFIRM": "Si, esborra",
        "API": {
          "SUCCESS_MESSAGE": "Contacte esborrat correctament",
@@ -560,8 +555,7 @@
      "SUBTITLE": "Start adding new contacts by clicking on the button below",
      "BUTTON_LABEL": "Add contact",
      "SEARCH_EMPTY_STATE_TITLE": "No hi ha cap contacte que coincideixi amb la vostra cerca 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
    }
  },
  "COMPOSE_NEW_CONVERSATION": {
@@ -70,7 +70,6 @@
      "RESOLVE_ACTION": "Resoldre",
      "REOPEN_ACTION": "Tornar a obrir",
      "OPEN_ACTION": "Obrir",
-      "MORE_ACTIONS": "More actions",
      "OPEN": "Més",
      "CLOSE": "Tanca",
      "DETAILS": "detalls",
@@ -118,11 +117,6 @@
        "FAILED": "No s'ha pogut canviar la prioritat. Si us plau, torna-ho a provar."
      }
    },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "Esborrar"
-    },
    "CARD_CONTEXT_MENU": {
      "PENDING": "Marca com a pendent",
      "RESOLVED": "Marca com a resolt",
@@ -139,7 +133,6 @@
      "ASSIGN_LABEL": "Assigna etiqueta",
      "AGENTS_LOADING": "S'estan carregant els agents...",
      "ASSIGN_TEAM": "Assigna un equip",
-      "DELETE": "Delete conversation",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "Id de conversa {conversationId} assignat a \"{agentName}\"",
@@ -214,8 +207,6 @@
    "ASSIGN_LABEL_SUCCESFUL": "L'etiqueta s'ha assignat correctament",
    "ASSIGN_LABEL_FAILED": "L'assignació d'etiquetes ha fallat",
    "CHANGE_TEAM": "L'equip de conversa ha canviat",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "El fitxer supera el límit de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB fitxers adjunts",
    "MESSAGE_ERROR": "No es pot enviar aquest missatge, torna-ho a provar més tard",
    "SENT_BY": "Enviat per:",
@@ -4,7 +4,6 @@
    "PHONE_INPUT": {
      "PLACEHOLDER": "Cercar",
      "EMPTY_STATE": "No s'ha trobat agents"
-    },
-    "CLOSE": "Tanca"
+    }
  }
 }
@@ -46,31 +46,7 @@
      },
      "AUTO_RESOLVE": {
        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "Preferences",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
      },
      "NAME": {
        "LABEL": "Nom del compte",
@@ -94,15 +70,7 @@
      },
      "AUTO_RESOLVE_IGNORE_WAITING": {
        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
      },
      "AUTO_RESOLVE_DURATION": {
        "LABEL": "Inactivity duration for resolution",
@@ -330,17 +330,12 @@
    "NAME": "Captain",
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
      "SEND_MESSAGE": "Envia missatge...",
      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "Tu",
      "USE": "Use this",
      "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
      "SELECT_ASSISTANT": "Select Assistant",
      "PROMPTS": {
        "SUMMARIZE": {
@@ -354,14 +349,6 @@
        "RATE": {
          "LABEL": "Rate this conversation",
          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        },
-        "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
-        },
-        "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
        }
      }
    },
@@ -381,6 +368,7 @@
      "CANCEL_ANYTIME": "Pots canviar o cancel·lar el teu pla en qualsevol moment"
    },
    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Posa't en contacte amb el vostre administrador per obtenir l'actualització."
    },
@@ -395,7 +383,6 @@
    },
    "ASSISTANTS": {
      "HEADER": "Assistants",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
      "ADD_NEW": "Create a new assistant",
      "DELETE": {
        "TITLE": "Are you sure to delete the assistant?",
@@ -424,10 +411,6 @@
          "PLACEHOLDER": "Enter assistant name",
          "ERROR": "The name is required"
        },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
        "DESCRIPTION": {
          "LABEL": "Descripció",
          "PLACEHOLDER": "Enter assistant description",
@@ -4,14 +4,12 @@
      "ALL": "Totes",
      "CONTACTS": "Contactes",
      "CONVERSATIONS": "Converses",
-      "MESSAGES": "Missatges",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Missatges"
    },
    "SECTION": {
      "CONTACTS": "Contactes",
      "CONVERSATIONS": "Converses",
-      "MESSAGES": "Missatges",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Missatges"
    },
    "VIEW_MORE": "View more",
    "LOAD_MORE": "Load more",
@@ -76,12 +76,7 @@
      "ACCESS_TOKEN": {
        "TITLE": "Token d'accés",
        "NOTE": "Aquest token es pot utilitzar si creeu una integració basada en l'API",
-        "COPY": "Copia",
-        "RESET": "Reset",
-        "CONFIRM_RESET": "Are you sure?",
-        "CONFIRM_HINT": "Click again to confirm",
-        "RESET_SUCCESS": "Access token regenerated successfully",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "COPY": "Copia"
      },
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "Audio Alerts",
@@ -190,8 +185,7 @@
          "OFFLINE": "Fora de línia"
        },
        "SET_AVAILABILITY_SUCCESS": "La disponibilitat s'ha establert correctament",
-        "SET_AVAILABILITY_ERROR": "No s'ha pogut establir la disponibilitat, torna-ho a provar",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "SET_AVAILABILITY_ERROR": "No s'ha pogut establir la disponibilitat, torna-ho a provar"
      },
      "EMAIL": {
        "LABEL": "La teva adreça de correu electrònic",
@@ -286,7 +280,6 @@
    "REPORTS": "Informes",
    "SETTINGS": "Configuracions",
    "CONTACTS": "Contactes",
-    "ACTIVE": "Actiu",
    "CAPTAIN": "Captain",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
@@ -59,13 +59,6 @@
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
-    "ACCESS_TOKEN": {
-      "TITLE": "Přístupový token",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
    "FORM": {
      "AVATAR": {
        "LABEL": "Bot avatar"
@@ -69,9 +69,6 @@
    },
    "ACCOUNT": {
      "EDIT": "{agentName} updated the account configuration (#{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
    }
  }
 }
@@ -285,7 +285,6 @@
    "HEADER": {
      "TITLE": "Kontakty",
      "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
      "SEARCH_PLACEHOLDER": "Search...",
      "MESSAGE_BUTTON": "Zpráva",
      "SEND_MESSAGE": "Send message",
@@ -458,10 +457,6 @@
            "PLACEHOLDER": "Add Twitter"
          }
        }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
      }
    },
    "DETAILS": {
@@ -471,7 +466,7 @@
      "DELETE_CONTACT": "Delete contact",
      "DELETE_DIALOG": {
        "TITLE": "Potvrdit odstranění",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
        "CONFIRM": "Ano, odstranit",
        "API": {
          "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -560,8 +555,7 @@
      "SUBTITLE": "Start adding new contacts by clicking on the button below",
      "BUTTON_LABEL": "Add contact",
      "SEARCH_EMPTY_STATE_TITLE": "Vašemu hledání neodpovídají žádné kontakty 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
    }
  },
  "COMPOSE_NEW_CONVERSATION": {
@@ -70,7 +70,6 @@
      "RESOLVE_ACTION": "Vyřešit",
      "REOPEN_ACTION": "Znovu otevřít",
      "OPEN_ACTION": "Otevřít",
-      "MORE_ACTIONS": "More actions",
      "OPEN": "Více",
      "CLOSE": "Zavřít",
      "DETAILS": "Podrobnosti",
@@ -118,11 +117,6 @@
        "FAILED": "Couldn't change priority. Please try again."
      }
    },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "Vymazat"
-    },
    "CARD_CONTEXT_MENU": {
      "PENDING": "Označit jako nevyřízené",
      "RESOLVED": "Označit jako vyřešené",
@@ -139,7 +133,6 @@
      "ASSIGN_LABEL": "Přiřadit štítek",
      "AGENTS_LOADING": "Načítání agentů...",
      "ASSIGN_TEAM": "Přiřadit tým",
-      "DELETE": "Delete conversation",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "Konverzace id {conversationId} přiřazena \"{agentName}\"",
@@ -214,8 +207,6 @@
    "ASSIGN_LABEL_SUCCESFUL": "Štítek byl úspěšně přiřazen",
    "ASSIGN_LABEL_FAILED": "Přiřazení štítku se nezdařilo",
    "CHANGE_TEAM": "Tým konverzace se změnil",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
    "MESSAGE_ERROR": "Nepodařilo se odeslat tuto zprávu, zkuste to prosím později",
    "SENT_BY": "Odeslal:",
@@ -4,7 +4,6 @@
    "PHONE_INPUT": {
      "PLACEHOLDER": "Hledat",
      "EMPTY_STATE": "Žádné výsledky"
-    },
-    "CLOSE": "Zavřít"
+    }
  }
 }
@@ -46,31 +46,7 @@
      },
      "AUTO_RESOLVE": {
        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "Preferences",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
      },
      "NAME": {
        "LABEL": "Název účtu",
@@ -94,15 +70,7 @@
      },
      "AUTO_RESOLVE_IGNORE_WAITING": {
        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
      },
      "AUTO_RESOLVE_DURATION": {
        "LABEL": "Inactivity duration for resolution",
@@ -330,17 +330,12 @@
    "NAME": "Captain",
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
      "SEND_MESSAGE": "Send message...",
      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "Vy",
      "USE": "Use this",
      "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
      "SELECT_ASSISTANT": "Select Assistant",
      "PROMPTS": {
        "SUMMARIZE": {
@@ -354,14 +349,6 @@
        "RATE": {
          "LABEL": "Rate this conversation",
          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        },
-        "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
-        },
-        "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
        }
      }
    },
@@ -381,6 +368,7 @@
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
@@ -395,7 +383,6 @@
    },
    "ASSISTANTS": {
      "HEADER": "Assistants",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
      "ADD_NEW": "Create a new assistant",
      "DELETE": {
        "TITLE": "Are you sure to delete the assistant?",
@@ -424,10 +411,6 @@
          "PLACEHOLDER": "Enter assistant name",
          "ERROR": "The name is required"
        },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
        "DESCRIPTION": {
          "LABEL": "Description",
          "PLACEHOLDER": "Enter assistant description",
@@ -4,14 +4,12 @@
      "ALL": "Vše",
      "CONTACTS": "Kontakty",
      "CONVERSATIONS": "Konverzace",
-      "MESSAGES": "Zprávy",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Zprávy"
    },
    "SECTION": {
      "CONTACTS": "Kontakty",
      "CONVERSATIONS": "Konverzace",
-      "MESSAGES": "Zprávy",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Zprávy"
    },
    "VIEW_MORE": "View more",
    "LOAD_MORE": "Load more",
@@ -76,12 +76,7 @@
      "ACCESS_TOKEN": {
        "TITLE": "Přístupový token",
        "NOTE": "Tento token může být použit při vytváření integrace založené na API",
-        "COPY": "Kopírovat",
-        "RESET": "Reset",
-        "CONFIRM_RESET": "Are you sure?",
-        "CONFIRM_HINT": "Click again to confirm",
-        "RESET_SUCCESS": "Access token regenerated successfully",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "COPY": "Kopírovat"
      },
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "Audio Alerts",
@@ -190,8 +185,7 @@
          "OFFLINE": "Offline"
        },
        "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
      },
      "EMAIL": {
        "LABEL": "Vaše e-mailová adresa",
@@ -286,7 +280,6 @@
    "REPORTS": "Zprávy",
    "SETTINGS": "Nastavení",
    "CONTACTS": "Kontakty",
-    "ACTIVE": "Active",
    "CAPTAIN": "Captain",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
@@ -59,13 +59,6 @@
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
-    "ACCESS_TOKEN": {
-      "TITLE": "Adgangs Token",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
    "FORM": {
      "AVATAR": {
        "LABEL": "Bot avatar"
@@ -69,9 +69,6 @@
    },
    "ACCOUNT": {
      "EDIT": "{agentName} updated the account configuration (#{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
    }
  }
 }
@@ -285,7 +285,6 @@
    "HEADER": {
      "TITLE": "Kontakter",
      "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
      "SEARCH_PLACEHOLDER": "Search...",
      "MESSAGE_BUTTON": "Besked",
      "SEND_MESSAGE": "Send besked",
@@ -458,10 +457,6 @@
            "PLACEHOLDER": "Add Twitter"
          }
        }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
      }
    },
    "DETAILS": {
@@ -471,7 +466,7 @@
      "DELETE_CONTACT": "Slet kontakt",
      "DELETE_DIALOG": {
        "TITLE": "Bekræft Sletning",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
        "CONFIRM": "Ja, Slet",
        "API": {
          "SUCCESS_MESSAGE": "Kontakten blev slettet",
@@ -560,8 +555,7 @@
      "SUBTITLE": "Start adding new contacts by clicking on the button below",
      "BUTTON_LABEL": "Add contact",
      "SEARCH_EMPTY_STATE_TITLE": "Ingen kontakter matcher din søgning 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
    }
  },
  "COMPOSE_NEW_CONVERSATION": {
@@ -70,7 +70,6 @@
      "RESOLVE_ACTION": "Løs",
      "REOPEN_ACTION": "Genåben",
      "OPEN_ACTION": "Åbn",
-      "MORE_ACTIONS": "More actions",
      "OPEN": "Mere",
      "CLOSE": "Luk",
      "DETAILS": "detaljer",
@@ -118,11 +117,6 @@
        "FAILED": "Couldn't change priority. Please try again."
      }
    },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "Slet"
-    },
    "CARD_CONTEXT_MENU": {
      "PENDING": "Markér som afventende",
      "RESOLVED": "Marker som løst",
@@ -139,7 +133,6 @@
      "ASSIGN_LABEL": "Tildel etiket",
      "AGENTS_LOADING": "Indlæser agenter...",
      "ASSIGN_TEAM": "Tildel team",
-      "DELETE": "Delete conversation",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "Samtale id {conversationId} tildelt \"{agentName}\"",
@@ -214,8 +207,6 @@
    "ASSIGN_LABEL_SUCCESFUL": "Label tildelt",
    "ASSIGN_LABEL_FAILED": "Tildeling af etiket mislykkedes",
    "CHANGE_TEAM": "Samtaleholdet er ændret",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "Filen overskrider grænsen på {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} for vedhæftede filer",
    "MESSAGE_ERROR": "Kunne ikke sende denne besked, prøv igen senere",
    "SENT_BY": "Sendt af:",
@@ -4,7 +4,6 @@
    "PHONE_INPUT": {
      "PLACEHOLDER": "Søg",
      "EMPTY_STATE": "Ingen resultater fundet"
-    },
-    "CLOSE": "Luk"
+    }
  }
 }
@@ -46,31 +46,7 @@
      },
      "AUTO_RESOLVE": {
        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "Preferences",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
      },
      "NAME": {
        "LABEL": "Kontonavn",
@@ -94,15 +70,7 @@
      },
      "AUTO_RESOLVE_IGNORE_WAITING": {
        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
      },
      "AUTO_RESOLVE_DURATION": {
        "LABEL": "Inactivity duration for resolution",
@@ -330,17 +330,12 @@
    "NAME": "Captain",
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
      "SEND_MESSAGE": "Send besked...",
      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "Dig",
      "USE": "Use this",
      "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
      "SELECT_ASSISTANT": "Select Assistant",
      "PROMPTS": {
        "SUMMARIZE": {
@@ -354,14 +349,6 @@
        "RATE": {
          "LABEL": "Rate this conversation",
          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        },
-        "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
-        },
-        "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
        }
      }
    },
@@ -381,6 +368,7 @@
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
@@ -395,7 +383,6 @@
    },
    "ASSISTANTS": {
      "HEADER": "Assistants",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
      "ADD_NEW": "Create a new assistant",
      "DELETE": {
        "TITLE": "Are you sure to delete the assistant?",
@@ -424,10 +411,6 @@
          "PLACEHOLDER": "Enter assistant name",
          "ERROR": "The name is required"
        },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
        "DESCRIPTION": {
          "LABEL": "Beskrivelse",
          "PLACEHOLDER": "Enter assistant description",
@@ -4,14 +4,12 @@
      "ALL": "Alle",
      "CONTACTS": "Kontakter",
      "CONVERSATIONS": "Samtaler",
-      "MESSAGES": "Beskeder",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Beskeder"
    },
    "SECTION": {
      "CONTACTS": "Kontakter",
      "CONVERSATIONS": "Samtaler",
-      "MESSAGES": "Beskeder",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Beskeder"
    },
    "VIEW_MORE": "View more",
    "LOAD_MORE": "Load more",
@@ -76,12 +76,7 @@
      "ACCESS_TOKEN": {
        "TITLE": "Adgangs Token",
        "NOTE": "Denne token kan bruges, hvis du bygger en API-baseret integration",
-        "COPY": "Kopiér",
-        "RESET": "Reset",
-        "CONFIRM_RESET": "Are you sure?",
-        "CONFIRM_HINT": "Click again to confirm",
-        "RESET_SUCCESS": "Access token regenerated successfully",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "COPY": "Kopiér"
      },
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "Audio Alerts",
@@ -190,8 +185,7 @@
          "OFFLINE": "Offline"
        },
        "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
      },
      "EMAIL": {
        "LABEL": "Din e-mail adresse",
@@ -286,7 +280,6 @@
    "REPORTS": "Rapporter",
    "SETTINGS": "Indstillinger",
    "CONTACTS": "Kontakter",
-    "ACTIVE": "Aktiv",
    "CAPTAIN": "Captain",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
@@ -59,13 +59,6 @@
        "ERROR_MESSAGE": "Der Bot konnte nicht aktualisiert werden, bitte versuche es später erneut."
      }
    },
-    "ACCESS_TOKEN": {
-      "TITLE": "Zugangstoken",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
    "FORM": {
      "AVATAR": {
        "LABEL": "Bot avatar"
@@ -69,9 +69,6 @@
    },
    "ACCOUNT": {
      "EDIT": "{agentName} updated the account configuration (#{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
    }
  }
 }
@@ -285,7 +285,6 @@
    "HEADER": {
      "TITLE": "Kontakte",
      "SEARCH_TITLE": "Kontakte suchen",
-      "ACTIVE_TITLE": "Active contacts",
      "SEARCH_PLACEHOLDER": "Suchen...",
      "MESSAGE_BUTTON": "Nachricht",
      "SEND_MESSAGE": "Nachricht senden",
@@ -458,10 +457,6 @@
            "PLACEHOLDER": "Twitter hinzufügen"
          }
        }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
      }
    },
    "DETAILS": {
@@ -471,7 +466,7 @@
      "DELETE_CONTACT": "Kontakt löschen",
      "DELETE_DIALOG": {
        "TITLE": "Löschung bestätigen",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Sind Sie sicher, dass Sie den Kontakt {contactName} löschen möchten?",
        "CONFIRM": "Ja, löschen",
        "API": {
          "SUCCESS_MESSAGE": "Kontakt erfolgreich gelöscht",
@@ -560,8 +555,7 @@
      "SUBTITLE": "Füge neue Kontakte hinzu, indem du auf den Button unten klickst",
      "BUTTON_LABEL": "Kontakt hinzufügen",
      "SEARCH_EMPTY_STATE_TITLE": "Keine Kontakte entsprechen Ihrer Suche 🔍",
-      "LIST_EMPTY_STATE_TITLE": "Keine Kontakte verfügbar in dieser Ansicht 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "Keine Kontakte verfügbar in dieser Ansicht 📋"
    }
  },
  "COMPOSE_NEW_CONVERSATION": {
@@ -70,7 +70,6 @@
      "RESOLVE_ACTION": "Fall schließen",
      "REOPEN_ACTION": "Wieder öffnen",
      "OPEN_ACTION": "Öffnen",
-      "MORE_ACTIONS": "More actions",
      "OPEN": "Mehr",
      "CLOSE": "Schließen",
      "DETAILS": "Einzelheiten",
@@ -118,11 +117,6 @@
        "FAILED": "Priorität konnte nicht geändert werden. Bitte versuchen Sie es erneut."
      }
    },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "Löschen"
-    },
    "CARD_CONTEXT_MENU": {
      "PENDING": "Als ausstehend markieren",
      "RESOLVED": "Als gelöst markieren",
@@ -139,7 +133,6 @@
      "ASSIGN_LABEL": "Label zuweisen",
      "AGENTS_LOADING": "Agenten werden geladen...",
      "ASSIGN_TEAM": "Team zuweisen",
-      "DELETE": "Delete conversation",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "Konversations-ID {conversationId} zugewiesen zu \"{agentName}\"",
@@ -214,8 +207,6 @@
    "ASSIGN_LABEL_SUCCESFUL": "Label erfolgreich zugewiesen",
    "ASSIGN_LABEL_FAILED": "Labelzuweisung fehlgeschlagen",
    "CHANGE_TEAM": "Das Konversationsteam hat sich geändert",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "Die Datei überschreitet das Anhangslimit von {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB",
    "MESSAGE_ERROR": "Nachricht konnte nicht gesendet werden, bitte versuchen Sie es später erneut",
    "SENT_BY": "Gesendet von:",
@@ -4,7 +4,6 @@
    "PHONE_INPUT": {
      "PLACEHOLDER": "Suchen",
      "EMPTY_STATE": "Keine Ergebnisse gefunden"
-    },
-    "CLOSE": "Schließen"
+    }
  }
 }
@@ -46,31 +46,7 @@
      },
      "AUTO_RESOLVE": {
        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "Einstellungen",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
      },
      "NAME": {
        "LABEL": "Kontobezeichnung",
@@ -94,15 +70,7 @@
      },
      "AUTO_RESOLVE_IGNORE_WAITING": {
        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
      },
      "AUTO_RESOLVE_DURATION": {
        "LABEL": "Inactivity duration for resolution",
@@ -330,17 +330,12 @@
    "NAME": "Kapitän",
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Probiere diese Prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
      "SEND_MESSAGE": "Nachricht senden...",
      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain denkt nach",
      "YOU": "Sie",
      "USE": "Verwenden",
      "RESET": "Zurücksetzen",
-      "SHOW_STEPS": "Show steps",
      "SELECT_ASSISTANT": "Assistent auswählen",
      "PROMPTS": {
        "SUMMARIZE": {
@@ -354,14 +349,6 @@
        "RATE": {
          "LABEL": "Rate this conversation",
          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        },
-        "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
-        },
-        "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
        }
      }
    },
@@ -381,6 +368,7 @@
      "CANCEL_ANYTIME": "Sie können Ihr Paket jederzeit ändern oder kündigen"
    },
    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI Funktion ist nur mit einem kostenpflichtigen Tarif verfügbar.",
      "UPGRADE_PROMPT": "Tarif upgraden, um Zugang zu unseren Assistenten, Copilot und mehr zu erhalten.",
      "ASK_ADMIN": "Bitte kontaktieren Sie Ihren Administrator für das Upgrade."
    },
@@ -395,7 +383,6 @@
    },
    "ASSISTANTS": {
      "HEADER": "Assistants",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
      "ADD_NEW": "Create a new assistant",
      "DELETE": {
        "TITLE": "Are you sure to delete the assistant?",
@@ -424,10 +411,6 @@
          "PLACEHOLDER": "Enter assistant name",
          "ERROR": "The name is required"
        },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
        "DESCRIPTION": {
          "LABEL": "Beschreibung",
          "PLACEHOLDER": "Enter assistant description",
@@ -4,14 +4,12 @@
      "ALL": "Alle",
      "CONTACTS": "Kontakte",
      "CONVERSATIONS": "Gespräche",
-      "MESSAGES": "Nachrichten",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Nachrichten"
    },
    "SECTION": {
      "CONTACTS": "Kontakte",
      "CONVERSATIONS": "Gespräche",
-      "MESSAGES": "Nachrichten",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Nachrichten"
    },
    "VIEW_MORE": "View more",
    "LOAD_MORE": "Load more",
@@ -76,12 +76,7 @@
      "ACCESS_TOKEN": {
        "TITLE": "Zugangstoken",
        "NOTE": "Dieses Token kann verwendet werden, wenn Sie eine API-basierte Integration erstellen",
-        "COPY": "Kopieren",
-        "RESET": "Zurücksetzen",
-        "CONFIRM_RESET": "Are you sure?",
-        "CONFIRM_HINT": "Click again to confirm",
-        "RESET_SUCCESS": "Access token regenerated successfully",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "COPY": "Kopieren"
      },
      "AUDIO_NOTIFICATIONS_SECTION": {
        "TITLE": "Audio Alerts",
@@ -190,8 +185,7 @@
          "OFFLINE": "Offline"
        },
        "SET_AVAILABILITY_SUCCESS": "Verfügbarkeit wurde erfolgreich gesetzt",
-        "SET_AVAILABILITY_ERROR": "Verfügbarkeit konnte nicht gesetzt werden, bitte versuchen Sie es erneut",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "SET_AVAILABILITY_ERROR": "Verfügbarkeit konnte nicht gesetzt werden, bitte versuchen Sie es erneut"
      },
      "EMAIL": {
        "LABEL": "Deine Emailadresse",
@@ -286,7 +280,6 @@
    "REPORTS": "Berichte",
    "SETTINGS": "Einstellungen",
    "CONTACTS": "Kontakte",
-    "ACTIVE": "Aktiv",
    "CAPTAIN": "Kapitän",
    "CAPTAIN_ASSISTANTS": "Assistants",
    "CAPTAIN_DOCUMENTS": "Documents",
@@ -59,13 +59,6 @@
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
-    "ACCESS_TOKEN": {
-      "TITLE": "Κώδικας Πρόσβασης (Access Token)",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
    "FORM": {
      "AVATAR": {
        "LABEL": "Bot avatar"
@@ -69,9 +69,6 @@
    },
    "ACCOUNT": {
      "EDIT": "{agentName} updated the account configuration (#{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
    }
  }
 }
@@ -285,7 +285,6 @@
    "HEADER": {
      "TITLE": "Επαφές",
      "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
      "SEARCH_PLACEHOLDER": "Search...",
      "MESSAGE_BUTTON": "Μήνυμα",
      "SEND_MESSAGE": "Αποστολή μηνύματος",
@@ -458,10 +457,6 @@
            "PLACEHOLDER": "Add Twitter"
          }
        }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
      }
    },
    "DETAILS": {
@@ -471,7 +466,7 @@
      "DELETE_CONTACT": "Διαγραφή Επαφής",
      "DELETE_DIALOG": {
        "TITLE": "Επιβεβαίωση Διαγραφής",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
        "CONFIRM": "Ναι, Διέγραψε το",
        "API": {
          "SUCCESS_MESSAGE": "Η επαφή διαγράφηκε επιτυχώς",
@@ -560,8 +555,7 @@
      "SUBTITLE": "Start adding new contacts by clicking on the button below",
      "BUTTON_LABEL": "Add contact",
      "SEARCH_EMPTY_STATE_TITLE": "Δεν υπάρχουν επαφές που να αντιστοιχούν με την αναζήτησή σας 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
    }
  },
  "COMPOSE_NEW_CONVERSATION": {
@@ -70,7 +70,6 @@
      "RESOLVE_ACTION": "Επίλυση",
      "REOPEN_ACTION": "Επαναφορά",
      "OPEN_ACTION": "Ανοιχτές",
-      "MORE_ACTIONS": "More actions",
      "OPEN": "Περισσότερα",
      "CLOSE": "Κλείσιμο",
      "DETAILS": "Λεπτομέρειες",
@@ -118,11 +117,6 @@
        "FAILED": "Couldn't change priority. Please try again."
      }
    },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "Διαγραφή"
-    },
    "CARD_CONTEXT_MENU": {
      "PENDING": "Σήμανση ως εκκρεμής",
      "RESOLVED": "Σήμανση ως επιλυμένου",
@@ -139,7 +133,6 @@
      "ASSIGN_LABEL": "Εκχώρηση ετικέτας",
      "AGENTS_LOADING": "Φόρτωση πρακτόρων...",
      "ASSIGN_TEAM": "Ανάθεση ομάδας",
-      "DELETE": "Delete conversation",
      "API": {
        "AGENT_ASSIGNMENT": {
          "SUCCESFUL": "Η συνομιλία με αριθμό {conversationId} ανατέθηκε στον \"{agentName}\"",
@@ -214,8 +207,6 @@
    "ASSIGN_LABEL_SUCCESFUL": "Επιτυχής εκχώρηση ετικέτας",
    "ASSIGN_LABEL_FAILED": "Η εκχώρηση ετικέτας απέτυχε",
    "CHANGE_TEAM": "Η ομάδα συνομιλίας άλλαξε",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
    "FILE_SIZE_LIMIT": "Το αρχείο υπερβαίνει το όριο συνημμένου {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE}",
    "MESSAGE_ERROR": "Δεν είναι δυνατή η αποστολή του μηνύματος, παρακαλώ προσπαθήστε ξανά αργότερα",
    "SENT_BY": "Αποστολή από:",
@@ -4,7 +4,6 @@
    "PHONE_INPUT": {
      "PLACEHOLDER": "Αναζήτηση",
      "EMPTY_STATE": "Δεν βρέθηκαν αποτελέσματα"
-    },
-    "CLOSE": "Κλείσιμο"
+    }
  }
 }
--- a/Show More
+++ b/Show More