Allow agents to export contacts

This change modifies the ContactPolicy to allow users with the agent role to export contacts. Previously, only administrators could perform this action.

Includes tests to verify that both agents and administrators can export contacts.

app/assets/javascripts/secretField.js

@@ -10,8 +10,7 @@ function toggleSecretField(e) {
   if (!textElement) return;
 
   if (textElement.dataset.secretMasked === 'false') {
-    const maskedLength = secretField.dataset.secretText?.length || 10;
-    textElement.textContent = '•'.repeat(maskedLength);
+    textElement.textContent = '•'.repeat(10);
     textElement.dataset.secretMasked = 'true';
     toggler.querySelector('svg use').setAttribute('xlink:href', '#eye-show');
 
@@ -33,13 +32,3 @@ function copySecretField(e) {
 
   navigator.clipboard.writeText(secretField.dataset.secretText);
 }
-
-document.addEventListener('DOMContentLoaded', () => {
-  document.querySelectorAll('.cell-data__secret-field').forEach(field => {
-    const span = field.querySelector('[data-secret-masked]');
-    if (span && span.dataset.secretMasked === 'true') {
-      const len = field.dataset.secretText?.length || 10;
-      span.textContent = '•'.repeat(len);
-    }
-  });
-});

app/assets/stylesheets/administrate/components/_cells.scss

@@ -46,25 +46,17 @@
 
 .cell-data__secret-field {
   align-items: center;
-  color: $hint-grey;
   display: flex;
 
   span {
-    flex: 0 0 auto;
+    flex: 1;
   }
 
-  [data-secret-toggler],
-  [data-secret-copier] {
-    background: transparent;
-    border: 0;
-    color: inherit;
-    margin-left: 0.5rem;
-    padding: 0;
+  button {
+    margin-left: 5px;
 
     svg {
       fill: currentColor;
-      height: 1.25rem;
-      width: 1.25rem;
     }
   }
 }

app/builders/v2/reports/label_summary_builder.rb

@@ -1,103 +0,0 @@
-class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
-  attr_reader :account, :params
-
-  # rubocop:disable Lint/MissingSuper
-  # the parent class has no initialize
-  def initialize(account:, params:)
-    @account = account
-    @params = params
-
-    timezone_offset = (params[:timezone_offset] || 0).to_f
-    @timezone = ActiveSupport::TimeZone[timezone_offset]&.name
-  end
-  # rubocop:enable Lint/MissingSuper
-
-  def build
-    labels = account.labels.to_a
-    return [] if labels.empty?
-
-    report_data = collect_report_data
-    labels.map { |label| build_label_report(label, report_data) }
-  end
-
-  private
-
-  def collect_report_data
-    conversation_filter = build_conversation_filter
-    use_business_hours = use_business_hours?
-
-    {
-      conversation_counts: fetch_conversation_counts(conversation_filter),
-      resolved_counts: fetch_resolved_counts(conversation_filter),
-      resolution_metrics: fetch_metrics(conversation_filter, 'conversation_resolved', use_business_hours),
-      first_response_metrics: fetch_metrics(conversation_filter, 'first_response', use_business_hours),
-      reply_metrics: fetch_metrics(conversation_filter, 'reply_time', use_business_hours)
-    }
-  end
-
-  def build_label_report(label, report_data)
-    {
-      id: label.id,
-      name: label.title,
-      conversations_count: report_data[:conversation_counts][label.title] || 0,
-      avg_resolution_time: report_data[:resolution_metrics][label.title] || 0,
-      avg_first_response_time: report_data[:first_response_metrics][label.title] || 0,
-      avg_reply_time: report_data[:reply_metrics][label.title] || 0,
-      resolved_conversations_count: report_data[:resolved_counts][label.title] || 0
-    }
-  end
-
-  def use_business_hours?
-    ActiveModel::Type::Boolean.new.cast(params[:business_hours])
-  end
-
-  def build_conversation_filter
-    conversation_filter = { account_id: account.id }
-    conversation_filter[:created_at] = range if range.present?
-
-    conversation_filter
-  end
-
-  def fetch_conversation_counts(conversation_filter)
-    fetch_counts(conversation_filter)
-  end
-
-  def fetch_resolved_counts(conversation_filter)
-    # since the base query is ActsAsTaggableOn,
-    # the status :resolved won't automatically be converted to integer status
-    fetch_counts(conversation_filter.merge(status: Conversation.statuses[:resolved]))
-  end
-
-  def fetch_counts(conversation_filter)
-    ActsAsTaggableOn::Tagging
-      .joins('INNER JOIN conversations ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
-      .where(
-        taggable_type: 'Conversation',
-        context: 'labels',
-        conversations: conversation_filter
-      )
-      .select('tags.name, COUNT(taggings.*) AS count')
-      .group('tags.name')
-      .each_with_object({}) { |record, hash| hash[record.name] = record.count }
-  end
-
-  def fetch_metrics(conversation_filter, event_name, use_business_hours)
-    ReportingEvent
-      .joins('INNER JOIN conversations ON reporting_events.conversation_id = conversations.id')
-      .joins('INNER JOIN taggings ON taggings.taggable_id = conversations.id')
-      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
-      .where(
-        conversations: conversation_filter,
-        name: event_name,
-        taggings: { taggable_type: 'Conversation', context: 'labels' }
-      )
-      .group('tags.name')
-      .order('tags.name')
-      .select(
-        'tags.name',
-        use_business_hours ? 'AVG(reporting_events.value_in_business_hours) as avg_value' : 'AVG(reporting_events.value) as avg_value'
-      )
-      .each_with_object({}) { |record, hash| hash[record.name] = record.avg_value.to_f }
-  end
-end

app/controllers/api/v1/accounts/google/authorizations_controller.rb

@@ -1,23 +1,32 @@
-class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
+class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::BaseController
   include GoogleConcern
+  before_action :check_authorization
 
   def create
+    email = params[:authorization][:email]
     redirect_url = google_client.auth_code.authorize_url(
       {
         redirect_uri: "#{base_url}/google/callback",
-        scope: scope,
+        scope: 'email profile https://mail.google.com/',
         response_type: 'code',
         prompt: 'consent', # the oauth flow does not return a refresh token, this is supposed to fix it
         access_type: 'offline', # the default is 'online'
-        state: state,
         client_id: GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
       }
     )
 
     if redirect_url
+      cache_key = "google::#{email.downcase}"
+      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity
     end
   end
+
+  private
+
+  def check_authorization
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+  end
 end

app/controllers/api/v1/accounts/instagram/authorizations_controller.rb

@@ -1,6 +1,7 @@
-class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
+class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts::BaseController
   include InstagramConcern
   include Instagram::IntegrationHelper
+  before_action :check_authorization
 
   def create
     # https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#step-1--get-authorization
@@ -20,4 +21,10 @@ class Api::V1::Accounts::Instagram::AuthorizationsController < Api::V1::Accounts
       render json: { success: false }, status: :unprocessable_entity
     end
   end
+
+  private
+
+  def check_authorization
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+  end
 end

app/controllers/api/v1/accounts/integrations/linear_controller.rb

@@ -1,5 +1,5 @@
 class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
-  before_action :fetch_conversation, only: [:create_issue, :link_issue, :unlink_issue, :linked_issues]
+  before_action :fetch_conversation, only: [:link_issue, :linked_issues]
   before_action :fetch_hook, only: [:destroy]
 
   def destroy
@@ -31,12 +31,6 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
-      Linear::ActivityMessageService.new(
-        conversation: @conversation,
-        action_type: :issue_created,
-        issue_data: { id: issue[:data][:identifier] },
-        user: Current.user
-      ).perform
       render json: issue[:data], status: :ok
     end
   end
@@ -48,30 +42,17 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
-      Linear::ActivityMessageService.new(
-        conversation: @conversation,
-        action_type: :issue_linked,
-        issue_data: { id: issue_id },
-        user: Current.user
-      ).perform
       render json: issue[:data], status: :ok
     end
   end
 
   def unlink_issue
     link_id = permitted_params[:link_id]
-    issue_id = permitted_params[:issue_id]
     issue = linear_processor_service.unlink_issue(link_id)
 
     if issue[:error]
       render json: { error: issue[:error] }, status: :unprocessable_entity
     else
-      Linear::ActivityMessageService.new(
-        conversation: @conversation,
-        action_type: :issue_unlinked,
-        issue_data: { id: issue_id },
-        user: Current.user
-      ).perform
       render json: issue[:data], status: :ok
     end
   end

app/controllers/api/v1/accounts/integrations/notion_controller.rb

@@ -1,14 +0,0 @@
-class Api::V1::Accounts::Integrations::NotionController < Api::V1::Accounts::BaseController
-  before_action :fetch_hook, only: [:destroy]
-
-  def destroy
-    @hook.destroy!
-    head :ok
-  end
-
-  private
-
-  def fetch_hook
-    @hook = Integrations::Hook.where(account: Current.account).find_by(app_id: 'notion')
-  end
-end

app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb

@@ -1,19 +1,28 @@
-class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
+class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts::BaseController
   include MicrosoftConcern
+  before_action :check_authorization
 
   def create
+    email = params[:authorization][:email]
     redirect_url = microsoft_client.auth_code.authorize_url(
       {
         redirect_uri: "#{base_url}/microsoft/callback",
-        scope: scope,
-        state: state,
+        scope: 'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile',
         prompt: 'consent'
       }
     )
     if redirect_url
+      cache_key = "microsoft::#{email.downcase}"
+      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity
     end
   end
+
+  private
+
+  def check_authorization
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+  end
 end

app/controllers/api/v1/accounts/notion/authorizations_controller.rb

@@ -1,21 +0,0 @@
-class Api::V1::Accounts::Notion::AuthorizationsController < Api::V1::Accounts::OauthAuthorizationController
-  include NotionConcern
-
-  def create
-    redirect_url = notion_client.auth_code.authorize_url(
-      {
-        redirect_uri: "#{base_url}/notion/callback",
-        response_type: 'code',
-        owner: 'user',
-        state: state,
-        client_id: GlobalConfigService.load('NOTION_CLIENT_ID', nil)
-      }
-    )
-
-    if redirect_url
-      render json: { success: true, url: redirect_url }
-    else
-      render json: { success: false }, status: :unprocessable_entity
-    end
-  end
-end

app/controllers/api/v1/accounts/oauth_authorization_controller.rb

@@ -1,23 +0,0 @@
-class Api::V1::Accounts::OauthAuthorizationController < Api::V1::Accounts::BaseController
-  before_action :check_authorization
-
-  protected
-
-  def scope
-    ''
-  end
-
-  def state
-    Current.account.to_sgid(expires_in: 15.minutes).to_s
-  end
-
-  def base_url
-    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
-  end
-
-  private
-
-  def check_authorization
-    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
-  end
-end

app/controllers/api/v2/accounts/summary_reports_controller.rb

@@ -1,6 +1,6 @@
 class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
-  before_action :prepare_builder_params, only: [:agent, :team, :inbox, :label]
+  before_action :prepare_builder_params, only: [:agent, :team, :inbox]
 
   def agent
     render_report_with(V2::Reports::AgentSummaryBuilder)
@@ -14,10 +14,6 @@ class Api::V2::Accounts::SummaryReportsController < Api::V1::Accounts::BaseContr
     render_report_with(V2::Reports::InboxSummaryBuilder)
   end
 
-  def label
-    render_report_with(V2::Reports::LabelSummaryBuilder)
-  end
-
   private
 
   def check_authorization

app/controllers/concerns/google_concern.rb

@@ -14,7 +14,7 @@ module GoogleConcern
 
   private
 
-  def scope
-    'email profile https://mail.google.com/'
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
   end
 end

app/controllers/concerns/microsoft_concern.rb

@@ -15,7 +15,7 @@ module MicrosoftConcern
 
   private
 
-  def scope
-    'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile email'
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
   end
 end

app/controllers/concerns/notion_concern.rb

@@ -1,21 +0,0 @@
-module NotionConcern
-  extend ActiveSupport::Concern
-
-  def notion_client
-    app_id = GlobalConfigService.load('NOTION_CLIENT_ID', nil)
-    app_secret = GlobalConfigService.load('NOTION_CLIENT_SECRET', nil)
-
-    ::OAuth2::Client.new(app_id, app_secret, {
-                           site: 'https://api.notion.com',
-                           authorize_url: 'https://api.notion.com/v1/oauth/authorize',
-                           token_url: 'https://api.notion.com/v1/oauth/token',
-                           auth_scheme: :basic_auth
-                         })
-  end
-
-  private
-
-  def scope
-    'read'
-  end
-end

app/controllers/dashboard_controller.rb

@@ -15,7 +15,7 @@ class DashboardController < ActionController::Base
   private
 
   def ensure_html_format
-    render json: { error: 'Please use API routes instead of dashboard routes for JSON requests' }, status: :not_acceptable if request.format.json?
+    head :not_acceptable unless request.format.html?
   end
 
   def set_global_config

app/controllers/notion/callbacks_controller.rb

@@ -1,36 +0,0 @@
-class Notion::CallbacksController < OauthCallbackController
-  include NotionConcern
-
-  private
-
-  def provider_name
-    'notion'
-  end
-
-  def oauth_client
-    notion_client
-  end
-
-  def handle_response
-    hook = account.hooks.new(
-      access_token: parsed_body['access_token'],
-      status: 'enabled',
-      app_id: 'notion',
-      settings: {
-        token_type: parsed_body['token_type'],
-        workspace_name: parsed_body['workspace_name'],
-        workspace_id: parsed_body['workspace_id'],
-        workspace_icon: parsed_body['workspace_icon'],
-        bot_id: parsed_body['bot_id'],
-        owner: parsed_body['owner']
-      }
-    )
-
-    hook.save!
-    redirect_to notion_redirect_uri
-  end
-
-  def notion_redirect_uri
-    "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{account.id}/settings/integrations/notion"
-  end
-end

app/controllers/oauth_callback_controller.rb

@@ -6,6 +6,7 @@ class OauthCallbackController < ApplicationController
     )
 
     handle_response
+    ::Redis::Alfred.delete(cache_key)
   rescue StandardError => e
     ChatwootExceptionTracker.new(e).capture_exception
     redirect_to '/'
@@ -63,6 +64,10 @@ class OauthCallbackController < ApplicationController
     raise NotImplementedError
   end
 
+  def cache_key
+    "#{provider_name}::#{users_data['email'].downcase}"
+  end
+
   def create_channel_with_inbox
     ActiveRecord::Base.transaction do
       channel_email = Channel::Email.create!(email: users_data['email'], account: account)
@@ -81,17 +86,12 @@ class OauthCallbackController < ApplicationController
     decoded_token[0]
   end
 
-  def account_from_signed_id
-    raise ActionController::BadRequest, 'Missing state variable' if params[:state].blank?
-
-    account = GlobalID::Locator.locate_signed(params[:state])
-    raise 'Invalid or expired state' if account.nil?
-
-    account
+  def account_id
+    ::Redis::Alfred.get(cache_key)
   end
 
   def account
-    @account ||= account_from_signed_id
+    @account ||= Account.find(account_id)
   end
 
   # Fallback name, for when name field is missing from users_data

app/controllers/super_admin/app_configs_controller.rb

@@ -39,7 +39,6 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
       'email' => ['MAILER_INBOUND_EMAIL_DOMAIN'],
       'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],
       'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
-      'notion' => %w[NOTION_CLIENT_ID NOTION_CLIENT_SECRET],
       'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT]
     }
 

app/helpers/api/v2/accounts/reports_helper.rb

@@ -36,13 +36,9 @@ module Api::V2::Accounts::ReportsHelper
   end
 
   def generate_labels_report
-    reports = V2::Reports::LabelSummaryBuilder.new(
-      account: Current.account,
-      params: build_params({})
-    ).build
-
-    reports.map do |report|
-      [report[:name]] + generate_readable_report_metrics(report)
+    Current.account.labels.map do |label|
+      label_report = report_builder({ type: :label, id: label.id }).short_summary
+      [label.title] + generate_readable_report_metrics(label_report)
     end
   end
 

app/javascript/dashboard/api/auth.js

@@ -38,7 +38,13 @@ export default {
     }
     return false;
   },
-  profileUpdate({ displayName, avatar, ...profileAttributes }) {
+  profileUpdate({
+    password,
+    password_confirmation,
+    displayName,
+    avatar,
+    ...profileAttributes
+  }) {
     const formData = new FormData();
     Object.keys(profileAttributes).forEach(key => {
       const hasValue = profileAttributes[key] === undefined;
@@ -47,22 +53,16 @@ export default {
       }
     });
     formData.append('profile[display_name]', displayName || '');
+    if (password && password_confirmation) {
+      formData.append('profile[password]', password);
+      formData.append('profile[password_confirmation]', password_confirmation);
+    }
     if (avatar) {
       formData.append('profile[avatar]', avatar);
     }
     return axios.put(endPoints('profileUpdate').url, formData);
   },
 
-  profilePasswordUpdate({ currentPassword, password, passwordConfirmation }) {
-    return axios.put(endPoints('profileUpdate').url, {
-      profile: {
-        current_password: currentPassword,
-        password,
-        password_confirmation: passwordConfirmation,
-      },
-    });
-  },
-
   updateUISettings({ uiSettings }) {
     return axios.put(endPoints('profileUpdate').url, {
       profile: { ui_settings: uiSettings },

app/javascript/dashboard/api/endPoints.js

@@ -51,7 +51,6 @@ const endPoints = {
   resendConfirmation: {
     url: '/api/v1/profile/resend_confirmation',
   },
-
   resetAccessToken: {
     url: '/api/v1/profile/reset_access_token',
   },

app/javascript/dashboard/api/integrations/linear.js

@@ -33,11 +33,9 @@ class LinearAPI extends ApiClient {
     );
   }
 
-  unlinkIssue(linkId, issueIdentifier, conversationId) {
+  unlinkIssue(linkId) {
     return axios.post(`${this.url}/unlink_issue`, {
       link_id: linkId,
-      issue_id: issueIdentifier,
-      conversation_id: conversationId,
     });
   }
 

app/javascript/dashboard/api/notion_auth.js

@@ -1,14 +0,0 @@
-/* global axios */
-import ApiClient from './ApiClient';
-
-class NotionOAuthClient extends ApiClient {
-  constructor() {
-    super('notion', { accountScoped: true });
-  }
-
-  generateAuthorization() {
-    return axios.post(`${this.url}/authorization`);
-  }
-}
-
-export default new NotionOAuthClient();

app/javascript/dashboard/api/specs/integrations/linear.spec.js

@@ -91,19 +91,6 @@ describe('#linearAPI', () => {
         issueData
       );
     });
-
-    it('creates a valid request with conversation_id', () => {
-      const issueData = {
-        title: 'New Issue',
-        description: 'Issue description',
-        conversation_id: 123,
-      };
-      LinearAPIClient.createIssue(issueData);
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/integrations/linear/create_issue',
-        issueData
-      );
-    });
   });
 
   describe('link_issue', () => {
@@ -133,18 +120,6 @@ describe('#linearAPI', () => {
         }
       );
     });
-
-    it('creates a valid request with title', () => {
-      LinearAPIClient.link_issue(1, 'ENG-123', 'Sample Issue');
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/integrations/linear/link_issue',
-        {
-          issue_id: 'ENG-123',
-          conversation_id: 1,
-          title: 'Sample Issue',
-        }
-      );
-    });
   });
 
   describe('getLinkedIssue', () => {
@@ -189,26 +164,12 @@ describe('#linearAPI', () => {
       window.axios = originalAxios;
     });
 
-    it('creates a valid request with link_id only', () => {
-      LinearAPIClient.unlinkIssue('link123');
+    it('creates a valid request', () => {
+      LinearAPIClient.unlinkIssue(1);
       expect(axiosMock.post).toHaveBeenCalledWith(
         '/api/v1/integrations/linear/unlink_issue',
         {
-          link_id: 'link123',
-          issue_id: undefined,
-          conversation_id: undefined,
-        }
-      );
-    });
-
-    it('creates a valid request with all parameters', () => {
-      LinearAPIClient.unlinkIssue('link123', 'ENG-456', 789);
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/integrations/linear/unlink_issue',
-        {
-          link_id: 'link123',
-          issue_id: 'ENG-456',
-          conversation_id: 789,
+          link_id: 1,
         }
       );
     });

app/javascript/dashboard/api/summaryReports.js

@@ -35,16 +35,6 @@ class SummaryReportsAPI extends ApiClient {
       },
     });
   }
-
-  getLabelReports({ since, until, businessHours } = {}) {
-    return axios.get(`${this.url}/label`, {
-      params: {
-        since,
-        until,
-        business_hours: businessHours,
-      },
-    });
-  }
 }
 
 export default new SummaryReportsAPI();

app/javascript/dashboard/assets/scss/plugins/_multiselect.scss

@@ -47,7 +47,7 @@
     @apply max-w-full;
 
     .multiselect__option {
-      @apply text-sm font-normal flex justify-between items-center;
+      @apply text-sm font-normal;
 
       span {
         @apply inline-block overflow-hidden text-ellipsis whitespace-nowrap w-fit;
@@ -58,7 +58,7 @@
       }
 
       &::after {
-        @apply bottom-0 flex items-center justify-center text-center relative px-1 leading-tight;
+        @apply bottom-0 flex items-center justify-center text-center;
       }
 
       &.multiselect__option--highlight {
@@ -74,7 +74,7 @@
       }
 
       &.multiselect__option--highlight::after {
-        @apply bg-transparent text-n-slate-12;
+        @apply bg-transparent;
       }
 
       &.multiselect__option--selected {

app/javascript/dashboard/components-next/copilot/CopilotLauncher.vue

@@ -19,7 +19,6 @@ const isConversationRoute = computed(() => {
     'conversation_through_mentions',
     'conversation_through_unattended',
     'conversation_through_participating',
-    'inbox_view_conversation',
   ];
   return CONVERSATION_ROUTES.includes(route.name);
 });

app/javascript/dashboard/components-next/message/Message.vue

@@ -379,7 +379,7 @@ const shouldRenderMessage = computed(() => {
 function openContextMenu(e) {
   const shouldSkipContextMenu =
     e.target?.classList.contains('skip-context-menu') ||
-    ['a', 'img'].includes(e.target?.tagName.toLowerCase());
+    e.target?.tagName.toLowerCase() === 'a';
   if (shouldSkipContextMenu || getSelection().toString()) {
     return;
   }

app/javascript/dashboard/components-next/message/bubbles/Email/EmailMeta.vue

@@ -14,8 +14,7 @@ const fromEmail = computed(() => {
 });
 
 const toEmail = computed(() => {
-  const { toEmails, email } = contentAttributes.value;
-  return email?.to ?? toEmails ?? [];
+  return contentAttributes.value?.email?.to ?? [];
 });
 
 const ccEmail = computed(() => {

app/javascript/dashboard/components-next/message/bubbles/Form.vue

@@ -4,11 +4,9 @@ import BaseBubble from './Base.vue';
 import { useI18n } from 'vue-i18n';
 import { CONTENT_TYPES } from '../constants.js';
 import { useMessageContext } from '../provider.js';
-import { useInbox } from 'dashboard/composables/useInbox';
 
 const { content, contentAttributes, contentType } = useMessageContext();
 const { t } = useI18n();
-const { isAWebWidgetInbox } = useInbox();
 
 const formValues = computed(() => {
   if (contentType.value === CONTENT_TYPES.FORM) {
@@ -58,7 +56,7 @@ const formValues = computed(() => {
         <dd>{{ item.title }}</dd>
       </template>
     </dl>
-    <div v-else-if="isAWebWidgetInbox" class="my-2 font-medium">
+    <div v-else class="my-2 font-medium">
       {{ t('CONVERSATION.NO_RESPONSE') }}
     </div>
   </BaseBubble>

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -87,7 +87,7 @@ const newReportRoutes = () => [
   {
     name: 'Reports Label',
     label: t('SIDEBAR.REPORTS_LABEL'),
-    to: accountScopedRoute('label_reports_index'),
+    to: accountScopedRoute('label_reports'),
   },
   {
     name: 'Reports Inbox',

app/javascript/dashboard/components/ChatList.vue

@@ -756,7 +756,6 @@ function toggleSelectAll(check) {
 }
 
 useEmitter('fetch_conversation_stats', () => {
-  if (hasAppliedFiltersOrActiveFolders.value) return;
   store.dispatch('conversationStats/get', conversationFilters.value);
 });
 
@@ -854,8 +853,6 @@ watch(conversationFilters, (newVal, oldVal) => {
       :has-active-folders="hasActiveFolders"
       :active-status="activeStatus"
       :is-on-expanded-layout="isOnExpandedLayout"
-      :conversation-stats="conversationStats"
-      :is-list-loading="chatListLoading && !conversationList.length"
       @add-folders="onClickOpenAddFoldersModal"
       @delete-folders="onClickOpenDeleteFoldersModal"
       @filters-modal="onToggleAdvanceFiltersModal"

app/javascript/dashboard/components/ChatListHeader.vue

@@ -2,7 +2,6 @@
 import { computed } from 'vue';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useMapGetter } from 'dashboard/composables/store.js';
-import { formatNumber } from '@chatwoot/utils';
 import wootConstants from 'dashboard/constants/globals';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
@@ -11,13 +10,26 @@ import SwitchLayout from 'dashboard/routes/dashboard/conversation/search/SwitchL
 import NextButton from 'dashboard/components-next/button/Button.vue';
 
 const props = defineProps({
-  pageTitle: { type: String, required: true },
-  hasAppliedFilters: { type: Boolean, required: true },
-  hasActiveFolders: { type: Boolean, required: true },
-  activeStatus: { type: String, required: true },
-  isOnExpandedLayout: { type: Boolean, required: true },
-  conversationStats: { type: Object, required: true },
-  isListLoading: { type: Boolean, required: true },
+  pageTitle: {
+    type: String,
+    required: true,
+  },
+  hasAppliedFilters: {
+    type: Boolean,
+    required: true,
+  },
+  hasActiveFolders: {
+    type: Boolean,
+    required: true,
+  },
+  activeStatus: {
+    type: String,
+    required: true,
+  },
+  isOnExpandedLayout: {
+    type: Boolean,
+    required: true,
+  },
 });
 
 const emit = defineEmits([
@@ -50,9 +62,6 @@ const showV4View = computed(() => {
   );
 });
 
-const allCount = computed(() => props.conversationStats?.allCount || 0);
-const formattedAllCount = computed(() => formatNumber(allCount.value));
-
 const toggleConversationLayout = () => {
   const { LAYOUT_TYPES } = wootConstants;
   const {
@@ -83,15 +92,6 @@ const toggleConversationLayout = () => {
       >
         {{ pageTitle }}
       </h1>
-      <span
-        v-if="
-          allCount > 0 && hasAppliedFiltersOrActiveFolders && !isListLoading
-        "
-        class="px-2 py-1 my-0.5 mx-1 rounded-md capitalize bg-n-slate-3 text-xxs text-n-slate-12 shrink-0"
-        :title="allCount"
-      >
-        {{ formattedAllCount }}
-      </span>
       <span
         v-if="!hasAppliedFiltersOrActiveFolders"
         class="px-2 py-1 my-0.5 mx-1 rounded-md capitalize bg-n-slate-3 text-xxs text-n-slate-12 shrink-0"

app/javascript/dashboard/components/table/Table.vue

@@ -21,7 +21,7 @@ const props = defineProps({
 const isRelaxed = computed(() => props.type === 'relaxed');
 const headerClass = computed(() =>
   isRelaxed.value
-    ? 'ltr:first:rounded-bl-lg ltr:first:rounded-tl-lg ltr:last:rounded-br-lg ltr:last:rounded-tr-lg rtl:first:rounded-br-lg rtl:first:rounded-tr-lg rtl:last:rounded-bl-lg rtl:last:rounded-tl-lg'
+    ? 'first:rounded-bl-lg first:rounded-tl-lg last:rounded-br-lg last:rounded-tr-lg'
     : ''
 );
 </script>

app/javascript/dashboard/components/widgets/conversation/ConversationHeader.vue

@@ -11,6 +11,8 @@ import SLACardLabel from './components/SLACardLabel.vue';
 import wootConstants from 'dashboard/constants/globals';
 import { conversationListPageURL } from 'dashboard/helper/URLHelper';
 import { snoozedReopenTime } from 'dashboard/helper/snoozeHelpers';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+import Linear from './linear/index.vue';
 import { useInbox } from 'dashboard/composables/useInbox';
 import { useI18n } from 'vue-i18n';
 
@@ -34,6 +36,12 @@ const { isAWebWidgetInbox } = useInbox();
 
 const currentChat = computed(() => store.getters.getSelectedChat);
 const accountId = computed(() => store.getters.getCurrentAccountId);
+const isFeatureEnabledonAccount = computed(
+  () => store.getters['accounts/isFeatureEnabledonAccount']
+);
+const appIntegrations = computed(
+  () => store.getters['integrations/getAppIntegrations']
+);
 
 const chatMetadata = computed(() => props.chat.meta);
 
@@ -84,6 +92,16 @@ const hasMultipleInboxes = computed(
 );
 
 const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
+
+const isLinearIntegrationEnabled = computed(() =>
+  appIntegrations.value.find(
+    integration => integration.id === 'linear' && !!integration.hooks.length
+  )
+);
+
+const isLinearFeatureEnabled = computed(() =>
+  isFeatureEnabledonAccount.value(accountId.value, FEATURE_FLAGS.LINEAR)
+);
 </script>
 
 <template>
@@ -144,6 +162,12 @@ const hasSlaPolicyId = computed(() => props.chat?.sla_policy_id);
         :parent-width="width"
         class="hidden md:flex"
       />
+      <Linear
+        v-if="isLinearIntegrationEnabled && isLinearFeatureEnabled"
+        :conversation-id="currentChat.id"
+        :parent-width="width"
+        class="hidden md:flex"
+      />
       <MoreActions :conversation-id="currentChat.id" />
     </div>
   </div>

app/javascript/dashboard/components/widgets/conversation/linear/CreateIssue.vue

@@ -183,18 +183,13 @@ const createIssue = async () => {
     state_id: formState.stateId || undefined,
     priority: formState.priority || undefined,
     label_ids: formState.labelId ? [formState.labelId] : undefined,
-    conversation_id: props.conversationId,
   };
 
   try {
     isCreating.value = true;
     const response = await LinearAPI.createIssue(payload);
-    const { identifier: issueIdentifier } = response.data;
-    await LinearAPI.link_issue(
-      props.conversationId,
-      issueIdentifier,
-      props.title
-    );
+    const { id: issueId } = response.data;
+    await LinearAPI.link_issue(props.conversationId, issueId, props.title);
     useAlert(t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK.CREATE_SUCCESS'));
     useTrack(LINEAR_EVENTS.CREATE_ISSUE);
     onClose();

app/javascript/dashboard/components/widgets/conversation/linear/Issue.vue

@@ -0,0 +1,123 @@
+<script setup>
+import { format } from 'date-fns';
+import UserAvatarWithName from 'dashboard/components/widgets/UserAvatarWithName.vue';
+import IssueHeader from './IssueHeader.vue';
+import { computed } from 'vue';
+
+const props = defineProps({
+  issue: {
+    type: Object,
+    required: true,
+  },
+  linkId: {
+    type: String,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['unlinkIssue']);
+
+const priorityMap = {
+  1: 'Urgent',
+  2: 'High',
+  3: 'Medium',
+  4: 'Low',
+};
+
+const formattedDate = computed(() => {
+  const { createdAt } = props.issue;
+  return format(new Date(createdAt), 'hh:mm a, MMM dd');
+});
+
+const assignee = computed(() => {
+  const assigneeDetails = props.issue.assignee;
+
+  if (!assigneeDetails) return null;
+  const { name, avatarUrl } = assigneeDetails;
+
+  return {
+    name,
+    thumbnail: avatarUrl,
+  };
+});
+
+const labels = computed(() => {
+  return props.issue.labels?.nodes || [];
+});
+
+const priorityLabel = computed(() => {
+  return priorityMap[props.issue.priority];
+});
+
+const unlinkIssue = () => {
+  emit('unlinkIssue', props.linkId);
+};
+</script>
+
+<template>
+  <div
+    class="absolute flex flex-col items-start bg-n-alpha-3 backdrop-blur-[100px] z-50 px-4 py-3 border border-solid border-n-container w-[384px] rounded-xl gap-4 max-h-96 overflow-auto"
+  >
+    <div class="flex flex-col w-full">
+      <IssueHeader
+        :identifier="issue.identifier"
+        :link-id="linkId"
+        :issue-url="issue.url"
+        @unlink-issue="unlinkIssue"
+      />
+
+      <span class="mt-2 text-sm font-medium text-n-slate-12">
+        {{ issue.title }}
+      </span>
+      <span
+        v-if="issue.description"
+        class="mt-1 text-sm text-n-slate-11 line-clamp-3"
+      >
+        {{ issue.description }}
+      </span>
+    </div>
+    <div class="flex flex-row items-center h-6 gap-2">
+      <UserAvatarWithName v-if="assignee" :user="assignee" class="py-1" />
+      <div v-if="assignee" class="w-px h-3 bg-n-slate-4" />
+      <div class="flex items-center gap-1 py-1">
+        <fluent-icon
+          icon="status"
+          size="14"
+          :style="{ color: issue.state.color }"
+        />
+        <h6 class="text-xs text-n-slate-12">
+          {{ issue.state.name }}
+        </h6>
+      </div>
+      <div v-if="priorityLabel" class="w-px h-3 bg-n-slate-4" />
+      <div v-if="priorityLabel" class="flex items-center gap-1 py-1">
+        <fluent-icon
+          :icon="`priority-${priorityLabel.toLowerCase()}`"
+          size="14"
+          view-box="0 0 12 12"
+        />
+        <h6 class="text-xs text-n-slate-12">{{ priorityLabel }}</h6>
+      </div>
+    </div>
+    <div v-if="labels.length" class="flex flex-wrap items-center gap-1">
+      <woot-label
+        v-for="label in labels"
+        :key="label.id"
+        :title="label.name"
+        :description="label.description"
+        :color="label.color"
+        variant="smooth"
+        small
+      />
+    </div>
+    <div class="flex items-center">
+      <span class="text-xs text-n-slate-11">
+        {{
+          $t('INTEGRATION_SETTINGS.LINEAR.ISSUE.CREATED_AT', {
+            createdAt: formattedDate,
+          })
+        }}
+      </span>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/conversation/linear/IssueHeader.vue

@@ -1,4 +1,5 @@
 <script setup>
+import { inject } from 'vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 
 const props = defineProps({
@@ -14,6 +15,8 @@ const props = defineProps({
 
 const emit = defineEmits(['unlinkIssue']);
 
+const isUnlinking = inject('isUnlinking');
+
 const unlinkIssue = () => {
   emit('unlinkIssue');
 };
@@ -24,33 +27,36 @@ const openIssue = () => {
 </script>
 
 <template>
-  <div class="flex items-center justify-between">
+  <div class="flex flex-row justify-between">
     <div
-      class="flex items-center gap-2 px-2 py-1.5 border rounded-lg border-n-strong"
+      class="flex items-center justify-center gap-1 h-[24px] px-2 py-1 border rounded-lg border-ash-200"
     >
-      <div class="flex items-center gap-1">
-        <fluent-icon
-          icon="linear"
-          size="16"
-          class="text-[#5E6AD2]"
-          view-box="0 0 19 19"
-        />
-        <span class="text-xs font-medium text-n-slate-12">
-          {{ identifier }}
-        </span>
-      </div>
-      <span class="w-px h-3 text-n-weak bg-n-weak" />
-
+      <fluent-icon
+        icon="linear"
+        size="19"
+        class="text-[#5E6AD2]"
+        view-box="0 0 19 19"
+      />
+      <span class="text-xs font-medium text-ash-900">{{ identifier }}</span>
+    </div>
+    <div class="flex items-center gap-1">
       <Button
-        link
+        ghost
         xs
         slate
+        icon="i-lucide-unlink"
+        class="!transition-none"
+        :is-loading="isUnlinking"
+        @click="unlinkIssue"
+      />
+      <Button
+        ghost
+        xs
+        slate
+        class="!transition-none"
         icon="i-lucide-arrow-up-right"
-        class="!size-4"
         @click="openIssue"
       />
     </div>
-
-    <Button ghost xs slate icon="i-lucide-unlink" @click="unlinkIssue" />
   </div>
 </template>

app/javascript/dashboard/components/widgets/conversation/linear/IssuesList.vue

@@ -1,132 +0,0 @@
-<script setup>
-import { computed, ref, onMounted, watch } from 'vue';
-import { useAlert, useTrack } from 'dashboard/composables';
-import { useStoreGetters } from 'dashboard/composables/store';
-import { useI18n } from 'vue-i18n';
-import LinearAPI from 'dashboard/api/integrations/linear';
-import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
-import LinearIssueItem from './LinearIssueItem.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
-import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
-
-const props = defineProps({
-  conversationId: {
-    type: [Number, String],
-    required: true,
-  },
-});
-
-const { t } = useI18n();
-const getters = useStoreGetters();
-
-const linkedIssues = ref([]);
-const isLoading = ref(false);
-const shouldShowCreateModal = ref(false);
-
-const currentAccountId = getters.getCurrentAccountId;
-
-const conversation = computed(
-  () => getters.getConversationById.value(props.conversationId) || {}
-);
-
-const hasIssues = computed(() => linkedIssues.value.length > 0);
-
-const loadLinkedIssues = async () => {
-  isLoading.value = true;
-  linkedIssues.value = [];
-  try {
-    const response = await LinearAPI.getLinkedIssue(props.conversationId);
-    linkedIssues.value = response.data || [];
-  } catch (error) {
-    // Silent fail - not critical for UX
-  } finally {
-    isLoading.value = false;
-  }
-};
-
-const unlinkIssue = async (linkId, issueIdentifier) => {
-  try {
-    await LinearAPI.unlinkIssue(linkId, issueIdentifier, props.conversationId);
-    useTrack(LINEAR_EVENTS.UNLINK_ISSUE);
-    linkedIssues.value = linkedIssues.value.filter(
-      issue => issue.id !== linkId
-    );
-    useAlert(t('INTEGRATION_SETTINGS.LINEAR.UNLINK.SUCCESS'));
-  } catch (error) {
-    const errorMessage = parseLinearAPIErrorResponse(
-      error,
-      t('INTEGRATION_SETTINGS.LINEAR.UNLINK.ERROR')
-    );
-    useAlert(errorMessage);
-  }
-};
-
-const openCreateModal = () => {
-  shouldShowCreateModal.value = true;
-};
-
-const closeCreateModal = () => {
-  shouldShowCreateModal.value = false;
-  loadLinkedIssues();
-};
-
-watch(
-  () => props.conversationId,
-  () => {
-    loadLinkedIssues();
-  }
-);
-
-onMounted(() => {
-  loadLinkedIssues();
-});
-</script>
-
-<template>
-  <div>
-    <div class="px-4 pt-3 pb-2">
-      <NextButton
-        ghost
-        xs
-        icon="i-lucide-plus"
-        :label="$t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')"
-        @click="openCreateModal"
-      />
-    </div>
-
-    <div v-if="isLoading" class="flex justify-center p-8">
-      <Spinner />
-    </div>
-
-    <div v-else-if="!hasIssues" class="flex justify-center p-4">
-      <p class="text-sm text-n-slate-11">
-        {{ $t('INTEGRATION_SETTINGS.LINEAR.NO_LINKED_ISSUES') }}
-      </p>
-    </div>
-
-    <div v-else class="max-h-[300px] overflow-y-auto">
-      <LinearIssueItem
-        v-for="linkedIssue in linkedIssues"
-        :key="linkedIssue.id"
-        class="px-4 pt-3 pb-4 border-b border-n-weak last:border-b-0"
-        :linked-issue="linkedIssue"
-        @unlink-issue="unlinkIssue"
-      />
-    </div>
-
-    <woot-modal
-      v-model:show="shouldShowCreateModal"
-      :on-close="closeCreateModal"
-      :close-on-backdrop-click="false"
-      class="!items-start [&>div]:!top-12 [&>div]:sticky"
-    >
-      <CreateOrLinkIssue
-        :conversation="conversation"
-        :account-id="currentAccountId"
-        @close="closeCreateModal"
-      />
-    </woot-modal>
-  </div>
-</template>

app/javascript/dashboard/components/widgets/conversation/linear/LinearIssueItem.vue

@@ -1,113 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import CardPriorityIcon from 'dashboard/components-next/Conversation/ConversationCard/CardPriorityIcon.vue';
-import IssueHeader from './IssueHeader.vue';
-
-const props = defineProps({
-  linkedIssue: {
-    type: Object,
-    required: true,
-  },
-});
-
-const emit = defineEmits(['unlinkIssue']);
-
-const { linkedIssue } = props;
-
-const priorityMap = {
-  1: 'Urgent',
-  2: 'High',
-  3: 'Medium',
-  4: 'Low',
-};
-
-const issue = computed(() => linkedIssue.issue);
-
-const assignee = computed(() => {
-  const assigneeDetails = issue.value.assignee;
-  if (!assigneeDetails) return null;
-  return {
-    name: assigneeDetails.name,
-    thumbnail: assigneeDetails.avatarUrl,
-  };
-});
-
-const labels = computed(() => issue.value.labels?.nodes || []);
-
-const priorityLabel = computed(() => priorityMap[issue.value.priority]);
-
-const unlinkIssue = () => {
-  emit('unlinkIssue', linkedIssue.id, linkedIssue.issue.identifier);
-};
-</script>
-
-<template>
-  <div class="flex flex-col gap-4">
-    <div class="flex flex-col w-full">
-      <IssueHeader
-        :identifier="issue.identifier"
-        :link-id="linkedIssue.id"
-        :issue-url="issue.url"
-        @unlink-issue="unlinkIssue"
-      />
-
-      <h3 class="mt-2 text-sm font-medium text-n-slate-12">
-        {{ issue.title }}
-      </h3>
-
-      <p
-        v-if="issue.description"
-        class="mt-1 text-sm text-n-slate-11 line-clamp-3"
-      >
-        {{ issue.description }}
-      </p>
-    </div>
-
-    <div class="flex flex-col gap-2">
-      <div class="flex items-center gap-2">
-        <div v-if="assignee" class="flex items-center gap-1.5">
-          <Avatar :src="assignee.thumbnail" :name="assignee.name" :size="16" />
-          <span class="text-xs capitalize truncate text-n-slate-12">
-            {{ assignee.name }}
-          </span>
-        </div>
-
-        <div v-if="assignee" class="w-px h-3 bg-n-slate-4" />
-
-        <div class="flex items-center gap-1">
-          <Icon
-            icon="i-lucide-activity"
-            class="size-4"
-            :style="{ color: issue.state?.color }"
-          />
-          <span class="text-xs text-n-slate-12">
-            {{ issue.state?.name }}
-          </span>
-        </div>
-
-        <div v-if="priorityLabel" class="w-px h-3 bg-n-slate-4" />
-
-        <div v-if="priorityLabel" class="flex items-center gap-1.5">
-          <CardPriorityIcon :priority="priorityLabel.toLowerCase()" />
-          <span class="text-xs text-n-slate-12">
-            {{ priorityLabel }}
-          </span>
-        </div>
-      </div>
-
-      <div v-if="labels.length" class="flex flex-wrap">
-        <woot-label
-          v-for="label in labels"
-          :key="label.id"
-          :title="label.name"
-          :description="label.description"
-          :color="label.color"
-          variant="smooth"
-          small
-        />
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components/widgets/conversation/linear/LinearSetupCTA.vue

@@ -1,54 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useStoreGetters } from 'dashboard/composables/store';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-import { frontendURL } from 'dashboard/helper/URLHelper';
-import { useAdmin } from 'dashboard/composables/useAdmin';
-
-const { isAdmin } = useAdmin();
-const getters = useStoreGetters();
-const accountId = getters.getCurrentAccountId;
-
-const integrationId = 'linear';
-
-const actionURL = computed(() =>
-  frontendURL(
-    `accounts/${accountId.value}/settings/integrations/${integrationId}`
-  )
-);
-
-const openLinearAccount = () => {
-  window.open(actionURL.value, '_blank');
-};
-</script>
-
-<template>
-  <div class="flex flex-col p-3">
-    <div class="w-12 h-12 mb-3">
-      <img
-        :src="`/dashboard/images/integrations/${integrationId}.png`"
-        class="object-contain w-full h-full border rounded-md shadow-sm border-n-weak dark:hidden dark:bg-n-alpha-2"
-      />
-      <img
-        :src="`/dashboard/images/integrations/${integrationId}-dark.png`"
-        class="hidden object-contain w-full h-full border rounded-md shadow-sm border-n-weak dark:block"
-      />
-    </div>
-
-    <div class="flex-1 mb-4">
-      <h3 class="mb-1.5 text-sm font-medium text-n-slate-12">
-        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.TITLE') }}
-      </h3>
-      <p v-if="isAdmin" class="text-sm text-n-slate-11">
-        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.DESCRIPTION') }}
-      </p>
-      <p v-else class="text-sm text-n-slate-11">
-        {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.AGENT_DESCRIPTION') }}
-      </p>
-    </div>
-
-    <NextButton v-if="isAdmin" faded slate @click="openLinearAccount">
-      {{ $t('INTEGRATION_SETTINGS.LINEAR.CTA.BUTTON_TEXT') }}
-    </NextButton>
-  </div>
-</template>

app/javascript/dashboard/components/widgets/conversation/linear/LinkIssue.vue

@@ -63,7 +63,7 @@ const onSearch = async value => {
     isFetching.value = true;
     const response = await LinearAPI.searchIssues(value);
     issues.value = response.data.map(issue => ({
-      id: issue.identifier,
+      id: issue.id,
       name: `${issue.identifier} ${issue.title}`,
       icon: 'status',
       iconColor: issue.state.color,

app/javascript/dashboard/components/widgets/conversation/linear/index.vue

@@ -0,0 +1,161 @@
+<script setup>
+import { computed, ref, onMounted, watch, defineOptions, provide } from 'vue';
+import { useAlert } from 'dashboard/composables';
+import { useStoreGetters } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+import LinearAPI from 'dashboard/api/integrations/linear';
+import CreateOrLinkIssue from './CreateOrLinkIssue.vue';
+import Issue from './Issue.vue';
+import { useTrack } from 'dashboard/composables';
+import { LINEAR_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import { parseLinearAPIErrorResponse } from 'dashboard/store/utils/api';
+import Button from 'dashboard/components-next/button/Button.vue';
+
+const props = defineProps({
+  conversationId: {
+    type: [Number, String],
+    required: true,
+  },
+  parentWidth: {
+    type: Number,
+    default: 10000,
+  },
+});
+
+defineOptions({
+  name: 'Linear',
+});
+
+const getters = useStoreGetters();
+const { t } = useI18n();
+
+const linkedIssue = ref(null);
+const shouldShow = ref(false);
+const shouldShowPopup = ref(false);
+const isUnlinking = ref(false);
+
+provide('isUnlinking', isUnlinking);
+
+const currentAccountId = getters.getCurrentAccountId;
+
+const conversation = computed(() =>
+  getters.getConversationById.value(props.conversationId)
+);
+
+const tooltipText = computed(() => {
+  return linkedIssue.value === null
+    ? t('INTEGRATION_SETTINGS.LINEAR.ADD_OR_LINK_BUTTON')
+    : null;
+});
+
+const loadLinkedIssue = async () => {
+  linkedIssue.value = null;
+  try {
+    const response = await LinearAPI.getLinkedIssue(props.conversationId);
+    const issues = response.data;
+    linkedIssue.value = issues && issues.length ? issues[0] : null;
+  } catch (error) {
+    // We don't want to show an error message here, as it's not critical. When someone clicks on the Linear icon, we can inform them that the integration is disabled.
+  }
+};
+
+const unlinkIssue = async linkId => {
+  try {
+    isUnlinking.value = true;
+    await LinearAPI.unlinkIssue(linkId);
+    useTrack(LINEAR_EVENTS.UNLINK_ISSUE);
+    linkedIssue.value = null;
+    useAlert(t('INTEGRATION_SETTINGS.LINEAR.UNLINK.SUCCESS'));
+  } catch (error) {
+    const errorMessage = parseLinearAPIErrorResponse(
+      error,
+      t('INTEGRATION_SETTINGS.LINEAR.UNLINK.ERROR')
+    );
+    useAlert(errorMessage);
+  } finally {
+    isUnlinking.value = false;
+  }
+};
+
+const shouldShowIssueIdentifier = computed(() => {
+  if (!linkedIssue.value) {
+    return false;
+  }
+
+  return props.parentWidth > 600;
+});
+
+const openIssue = () => {
+  if (!linkedIssue.value) shouldShowPopup.value = true;
+  shouldShow.value = true;
+};
+
+const closePopup = () => {
+  shouldShowPopup.value = false;
+  loadLinkedIssue();
+};
+
+const closeIssue = () => {
+  shouldShow.value = false;
+};
+
+watch(
+  () => props.conversationId,
+  () => {
+    loadLinkedIssue();
+  }
+);
+
+onMounted(() => {
+  loadLinkedIssue();
+});
+</script>
+
+<template>
+  <div
+    class="relative after:content-[''] after:h-5 after:bg-transparent after:top-5 after:w-full after:block after:absolute after:z-0"
+    :class="{ group: linkedIssue }"
+  >
+    <Button
+      v-on-clickaway="closeIssue"
+      v-tooltip="tooltipText"
+      sm
+      ghost
+      slate
+      class="!gap-1 group-hover:bg-n-alpha-2"
+      @click="openIssue"
+    >
+      <fluent-icon
+        icon="linear"
+        size="19"
+        class="text-[#5E6AD2] flex-shrink-0"
+        view-box="0 0 19 19"
+      />
+      <span
+        v-if="shouldShowIssueIdentifier"
+        class="text-xs font-medium text-n-slate-11"
+      >
+        {{ linkedIssue.issue.identifier }}
+      </span>
+    </Button>
+    <Issue
+      v-if="linkedIssue"
+      :issue="linkedIssue.issue"
+      :link-id="linkedIssue.id"
+      class="absolute start-0 xl:start-auto xl:end-0 top-9 invisible group-hover:visible"
+      @unlink-issue="unlinkIssue"
+    />
+    <woot-modal
+      v-model:show="shouldShowPopup"
+      :on-close="closePopup"
+      :close-on-backdrop-click="false"
+      class="!items-start [&>div]:!top-12 [&>div]:sticky"
+    >
+      <CreateOrLinkIssue
+        :conversation="conversation"
+        :account-id="currentAccountId"
+        @close="closePopup"
+      />
+    </woot-modal>
+  </div>
+</template>

app/javascript/dashboard/composables/useUISettings.js

@@ -9,7 +9,6 @@ export const DEFAULT_CONVERSATION_SIDEBAR_ITEMS_ORDER = Object.freeze([
   { name: 'contact_notes' },
   { name: 'previous_conversation' },
   { name: 'conversation_participants' },
-  { name: 'linear_issues' },
   { name: 'shopify_orders' },
 ]);
 

app/javascript/dashboard/i18n/locale/am/agentBots.json

@@ -59,13 +59,6 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
-    "ACCESS_TOKEN": {
-      "TITLE": "Access Token",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"

app/javascript/dashboard/i18n/locale/am/auditLogs.json

@@ -69,9 +69,6 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/am/contact.json

@@ -285,7 +285,6 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -458,10 +457,6 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -471,7 +466,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -560,8 +555,7 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/am/conversation.json

@@ -70,7 +70,6 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
-      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -118,11 +117,6 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "Delete"
-    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -139,7 +133,6 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
-      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -214,8 +207,6 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -308,7 +299,6 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
-      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/am/general.json

@@ -4,7 +4,6 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    },
-    "CLOSE": "Close"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/am/generalSettings.json

@@ -46,31 +46,7 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "Preferences",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
       },
       "NAME": {
         "LABEL": "Account name",
@@ -94,15 +70,7 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",

app/javascript/dashboard/i18n/locale/am/integrations.json

@@ -318,18 +318,11 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
-      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
-      },
-      "CTA": {
-        "TITLE": "Connect to Linear",
-        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
-        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
-        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -337,17 +330,12 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -361,14 +349,6 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        },
-        "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
-        },
-        "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -388,6 +368,7 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -402,7 +383,6 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -431,10 +411,6 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",

app/javascript/dashboard/i18n/locale/am/report.json

@@ -193,7 +193,6 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
-    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -560,7 +559,6 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
-    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",

app/javascript/dashboard/i18n/locale/am/search.json

@@ -4,14 +4,12 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Messages"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Messages"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",

app/javascript/dashboard/i18n/locale/am/settings.json

@@ -76,12 +76,7 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy",
-        "RESET": "Reset",
-        "CONFIRM_RESET": "Are you sure?",
-        "CONFIRM_HINT": "Click again to confirm",
-        "RESET_SUCCESS": "Access token regenerated successfully",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "COPY": "Copy"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -190,8 +185,7 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -286,7 +280,6 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
-    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",

app/javascript/dashboard/i18n/locale/ar/agentBots.json

@@ -59,13 +59,6 @@
         "ERROR_MESSAGE": "تعذر تحديث الروبوت. يرجى المحاولة مرة أخرى."
       }
     },
-    "ACCESS_TOKEN": {
-      "TITLE": "رمز المصادقة",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"

app/javascript/dashboard/i18n/locale/ar/auditLogs.json

@@ -69,9 +69,6 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} قام بتحديث إعدادات الحساب (##{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ar/contact.json

@@ -285,7 +285,6 @@
     "HEADER": {
       "TITLE": "جهات الاتصال",
       "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "رسالة",
       "SEND_MESSAGE": "إرسال الرسالة",
@@ -458,10 +457,6 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -471,7 +466,7 @@
       "DELETE_CONTACT": "حذف جهة الاتصال",
       "DELETE_DIALOG": {
         "TITLE": "تأكيد الحذف",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
         "CONFIRM": "نعم، احذف",
         "API": {
           "SUCCESS_MESSAGE": "تم حذف جهة الاتصال بنجاح",
@@ -560,8 +555,7 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "لا توجد جهات اتصال تطابق بحثك 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -70,7 +70,6 @@
       "RESOLVE_ACTION": "حل المحادثة",
       "REOPEN_ACTION": "إعادة فتح",
       "OPEN_ACTION": "فتح",
-      "MORE_ACTIONS": "More actions",
       "OPEN": "المزيد",
       "CLOSE": "أغلق",
       "DETAILS": "التفاصيل",
@@ -118,11 +117,6 @@
         "FAILED": "تعذر تغيير الأولوية، الرجاء المحاولة مرة أخرى."
       }
     },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "حذف"
-    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "تحديد كمعلق",
       "RESOLVED": "تحديد كمحلولة",
@@ -139,7 +133,6 @@
       "ASSIGN_LABEL": "إضافة وسم",
       "AGENTS_LOADING": "جاري جلب الوكلاء...",
       "ASSIGN_TEAM": "تعيين فريق",
-      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "معرف المحادثة {conversationId} تم تعيينه لـ \"{agentName}\"",
@@ -214,8 +207,6 @@
     "ASSIGN_LABEL_SUCCESFUL": "تم تعيين الوسم بنجاح",
     "ASSIGN_LABEL_FAILED": "فشل تعيين الوسم",
     "CHANGE_TEAM": "تم تغيير فريق المحادثة",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "حجم الملف يتجاوز حد الاقصى وهو {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE}",
     "MESSAGE_ERROR": "غير قادر على إرسال هذه الرسالة، الرجاء المحاولة مرة أخرى لاحقاً",
     "SENT_BY": "أرسلت بواسطة:",
@@ -308,7 +299,6 @@
       "CONTACT_ATTRIBUTES": "سمات جهة الاتصال",
       "PREVIOUS_CONVERSATION": "المحادثات السابقة",
       "MACROS": "ماكروس",
-      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/ar/general.json

@@ -4,7 +4,6 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "بحث",
       "EMPTY_STATE": "لم يتم العثور على النتائج"
-    },
-    "CLOSE": "أغلق"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ar/generalSettings.json

@@ -46,31 +46,7 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "التفضيلات",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
       },
       "NAME": {
         "LABEL": "اسم الحساب",
@@ -94,15 +70,7 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",

app/javascript/dashboard/i18n/locale/ar/integrations.json

@@ -318,18 +318,11 @@
         "SUCCESS": "تم إلغاء ربط المشكلة بنجاح",
         "ERROR": "حدث خطأ أثناء إلغاء ربط المشكلة، الرجاء المحاولة مرة أخرى"
       },
-      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "نعم، احذف",
         "CANCEL": "إلغاء"
-      },
-      "CTA": {
-        "TITLE": "Connect to Linear",
-        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
-        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
-        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -337,17 +330,12 @@
     "NAME": "قائد",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "إرسال الرسالة...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "أنت",
       "USE": "Use this",
       "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -361,14 +349,6 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        },
-        "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
-        },
-        "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -388,6 +368,7 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -402,7 +383,6 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -431,10 +411,6 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
         "DESCRIPTION": {
           "LABEL": "الوصف",
           "PLACEHOLDER": "Enter assistant description",

app/javascript/dashboard/i18n/locale/ar/report.json

@@ -193,7 +193,6 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "نظرة عامة على التسميات",
-    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "تحميل بيانات الرسم البياني...",
     "NO_ENOUGH_DATA": "لم يتم جمع بيانات بقدر كافي لإنشاء التقرير، الرجاء المحاولة مرة أخرى لاحقاً.",
     "DOWNLOAD_LABEL_REPORTS": "تحميل تقارير التسمية",
@@ -560,7 +559,6 @@
     "INBOX": "صندوق الوارد",
     "AGENT": "وكيل الدعم",
     "TEAM": "الفريق",
-    "LABEL": "الوسم",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",

app/javascript/dashboard/i18n/locale/ar/search.json

@@ -4,14 +4,12 @@
       "ALL": "الكل",
       "CONTACTS": "جهات الاتصال",
       "CONVERSATIONS": "المحادثات",
-      "MESSAGES": "الرسائل",
-      "ARTICLES": "Articles"
+      "MESSAGES": "الرسائل"
     },
     "SECTION": {
       "CONTACTS": "جهات الاتصال",
       "CONVERSATIONS": "المحادثات",
-      "MESSAGES": "الرسائل",
-      "ARTICLES": "Articles"
+      "MESSAGES": "الرسائل"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",

app/javascript/dashboard/i18n/locale/ar/settings.json

@@ -76,12 +76,7 @@
       "ACCESS_TOKEN": {
         "TITLE": "رمز المصادقة",
         "NOTE": "يمكن استخدام هذا رمز المصادقة إذا كنت تبني تطبيقات API للتكامل مع Chatwoot",
-        "COPY": "نسخ",
-        "RESET": "Reset",
-        "CONFIRM_RESET": "Are you sure?",
-        "CONFIRM_HINT": "Click again to confirm",
-        "RESET_SUCCESS": "Access token regenerated successfully",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "COPY": "نسخ"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -190,8 +185,7 @@
           "OFFLINE": "غير متصل"
         },
         "SET_AVAILABILITY_SUCCESS": "تم تعيين التوافر بنجاح",
-        "SET_AVAILABILITY_ERROR": "تعذر تعيين التوافر، الرجاء المحاولة مرة أخرى",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "SET_AVAILABILITY_ERROR": "تعذر تعيين التوافر، الرجاء المحاولة مرة أخرى"
       },
       "EMAIL": {
         "LABEL": "عنوان البريد الإلكتروني الخاص بك",
@@ -286,7 +280,6 @@
     "REPORTS": "التقارير",
     "SETTINGS": "الإعدادات",
     "CONTACTS": "جهات الاتصال",
-    "ACTIVE": "مفعل",
     "CAPTAIN": "قائد",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",

app/javascript/dashboard/i18n/locale/az/agentBots.json

@@ -59,13 +59,6 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
-    "ACCESS_TOKEN": {
-      "TITLE": "Access Token",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"

app/javascript/dashboard/i18n/locale/az/auditLogs.json

@@ -69,9 +69,6 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/az/contact.json

@@ -285,7 +285,6 @@
     "HEADER": {
       "TITLE": "Contacts",
       "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Message",
       "SEND_MESSAGE": "Send message",
@@ -458,10 +457,6 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -471,7 +466,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
         "CONFIRM": "Yes, Delete",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -560,8 +555,7 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No contacts matches your search 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/az/conversation.json

@@ -70,7 +70,6 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Open",
-      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -118,11 +117,6 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "Delete"
-    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -139,7 +133,6 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
-      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -214,8 +207,6 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -308,7 +299,6 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
-      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/az/general.json

@@ -4,7 +4,6 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Search",
       "EMPTY_STATE": "No results found"
-    },
-    "CLOSE": "Close"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/az/generalSettings.json

@@ -46,31 +46,7 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "Preferences",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
       },
       "NAME": {
         "LABEL": "Account name",
@@ -94,15 +70,7 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",

app/javascript/dashboard/i18n/locale/az/integrations.json

@@ -318,18 +318,11 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
-      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Cancel"
-      },
-      "CTA": {
-        "TITLE": "Connect to Linear",
-        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
-        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
-        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -337,17 +330,12 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Send message...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -361,14 +349,6 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        },
-        "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
-        },
-        "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -388,6 +368,7 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -402,7 +383,6 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -431,10 +411,6 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
         "DESCRIPTION": {
           "LABEL": "Description",
           "PLACEHOLDER": "Enter assistant description",

app/javascript/dashboard/i18n/locale/az/report.json

@@ -193,7 +193,6 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
-    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -560,7 +559,6 @@
     "INBOX": "Inbox",
     "AGENT": "Agent",
     "TEAM": "Team",
-    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",

app/javascript/dashboard/i18n/locale/az/search.json

@@ -4,14 +4,12 @@
       "ALL": "All",
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Messages"
     },
     "SECTION": {
       "CONTACTS": "Contacts",
       "CONVERSATIONS": "Conversations",
-      "MESSAGES": "Messages",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Messages"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",

app/javascript/dashboard/i18n/locale/az/settings.json

@@ -76,12 +76,7 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy",
-        "RESET": "Reset",
-        "CONFIRM_RESET": "Are you sure?",
-        "CONFIRM_HINT": "Click again to confirm",
-        "RESET_SUCCESS": "Access token regenerated successfully",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "COPY": "Copy"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -190,8 +185,7 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -286,7 +280,6 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Contacts",
-    "ACTIVE": "Active",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",

app/javascript/dashboard/i18n/locale/bg/agentBots.json

@@ -59,13 +59,6 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
-    "ACCESS_TOKEN": {
-      "TITLE": "Access Token",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"

app/javascript/dashboard/i18n/locale/bg/auditLogs.json

@@ -69,9 +69,6 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/bg/contact.json

@@ -285,7 +285,6 @@
     "HEADER": {
       "TITLE": "Контакти",
       "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Съобщение",
       "SEND_MESSAGE": "Изпрати съобщение",
@@ -458,10 +457,6 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -471,7 +466,7 @@
       "DELETE_CONTACT": "Изтриване на контакта",
       "DELETE_DIALOG": {
         "TITLE": "Потвърди изтриването",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
         "CONFIRM": "Да, изтрий",
         "API": {
           "SUCCESS_MESSAGE": "Контакта е изтрит успешно",
@@ -560,8 +555,7 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Няма контакти отговарящи на търсенети ви 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/bg/conversation.json

@@ -70,7 +70,6 @@
       "RESOLVE_ACTION": "Resolve",
       "REOPEN_ACTION": "Reopen",
       "OPEN_ACTION": "Отворен",
-      "MORE_ACTIONS": "More actions",
       "OPEN": "More",
       "CLOSE": "Close",
       "DETAILS": "details",
@@ -118,11 +117,6 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "Изтрий"
-    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Mark as pending",
       "RESOLVED": "Mark as resolved",
@@ -139,7 +133,6 @@
       "ASSIGN_LABEL": "Assign label",
       "AGENTS_LOADING": "Loading agents...",
       "ASSIGN_TEAM": "Assign team",
-      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Conversation id {conversationId} assigned to \"{agentName}\"",
@@ -214,8 +207,6 @@
     "ASSIGN_LABEL_SUCCESFUL": "Label assigned successfully",
     "ASSIGN_LABEL_FAILED": "Label assignment failed",
     "CHANGE_TEAM": "Conversation team changed",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Unable to send this message, please try again later",
     "SENT_BY": "Sent by:",
@@ -308,7 +299,6 @@
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Предишни разговори",
       "MACROS": "Macros",
-      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/bg/general.json

@@ -4,7 +4,6 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Търсене",
       "EMPTY_STATE": "Няма намерени резултати"
-    },
-    "CLOSE": "Close"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/bg/generalSettings.json

@@ -46,31 +46,7 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "Preferences",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
       },
       "NAME": {
         "LABEL": "Account name",
@@ -94,15 +70,7 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",

app/javascript/dashboard/i18n/locale/bg/integrations.json

@@ -318,18 +318,11 @@
         "SUCCESS": "Issue unlinked successfully",
         "ERROR": "There was an error unlinking the issue, please try again"
       },
-      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Yes, delete",
         "CANCEL": "Отмени"
-      },
-      "CTA": {
-        "TITLE": "Connect to Linear",
-        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
-        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
-        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -337,17 +330,12 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Изпрати съобщение...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -361,14 +349,6 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        },
-        "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
-        },
-        "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -388,6 +368,7 @@
       "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
     },
     "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
     },
@@ -402,7 +383,6 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -431,10 +411,6 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
         "DESCRIPTION": {
           "LABEL": "Описание",
           "PLACEHOLDER": "Enter assistant description",

app/javascript/dashboard/i18n/locale/bg/report.json

@@ -193,7 +193,6 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Labels Overview",
-    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "Loading chart data...",
     "NO_ENOUGH_DATA": "We've not received enough data points to generate report, Please try again later.",
     "DOWNLOAD_LABEL_REPORTS": "Download label reports",
@@ -560,7 +559,6 @@
     "INBOX": "Входяща кутия",
     "AGENT": "Агент",
     "TEAM": "Team",
-    "LABEL": "Label",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",

app/javascript/dashboard/i18n/locale/bg/search.json

@@ -4,14 +4,12 @@
       "ALL": "Всички",
       "CONTACTS": "Контакти",
       "CONVERSATIONS": "Разговори",
-      "MESSAGES": "Messages",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Messages"
     },
     "SECTION": {
       "CONTACTS": "Контакти",
       "CONVERSATIONS": "Разговори",
-      "MESSAGES": "Messages",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Messages"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",

app/javascript/dashboard/i18n/locale/bg/settings.json

@@ -76,12 +76,7 @@
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
-        "COPY": "Copy",
-        "RESET": "Reset",
-        "CONFIRM_RESET": "Are you sure?",
-        "CONFIRM_HINT": "Click again to confirm",
-        "RESET_SUCCESS": "Access token regenerated successfully",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "COPY": "Copy"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -190,8 +185,7 @@
           "OFFLINE": "Offline"
         },
         "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
       },
       "EMAIL": {
         "LABEL": "Your email address",
@@ -286,7 +280,6 @@
     "REPORTS": "Reports",
     "SETTINGS": "Settings",
     "CONTACTS": "Контакти",
-    "ACTIVE": "Активен",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",

app/javascript/dashboard/i18n/locale/ca/agentBots.json

@@ -59,13 +59,6 @@
         "ERROR_MESSAGE": "No s'ha pogut actualitzar el bot. Torneu-ho a provar."
       }
     },
-    "ACCESS_TOKEN": {
-      "TITLE": "Token d'accés",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"

app/javascript/dashboard/i18n/locale/ca/auditLogs.json

@@ -69,9 +69,6 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ca/contact.json

@@ -285,7 +285,6 @@
     "HEADER": {
       "TITLE": "Contactes",
       "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Missatge",
       "SEND_MESSAGE": "Envia missatge",
@@ -458,10 +457,6 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -471,7 +466,7 @@
       "DELETE_CONTACT": "Contacte esborrat",
       "DELETE_DIALOG": {
         "TITLE": "Confirma l'esborrat",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
         "CONFIRM": "Si, esborra",
         "API": {
           "SUCCESS_MESSAGE": "Contacte esborrat correctament",
@@ -560,8 +555,7 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "No hi ha cap contacte que coincideixi amb la vostra cerca 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/ca/conversation.json

@@ -70,7 +70,6 @@
       "RESOLVE_ACTION": "Resoldre",
       "REOPEN_ACTION": "Tornar a obrir",
       "OPEN_ACTION": "Obrir",
-      "MORE_ACTIONS": "More actions",
       "OPEN": "Més",
       "CLOSE": "Tanca",
       "DETAILS": "detalls",
@@ -118,11 +117,6 @@
         "FAILED": "No s'ha pogut canviar la prioritat. Si us plau, torna-ho a provar."
       }
     },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "Esborrar"
-    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Marca com a pendent",
       "RESOLVED": "Marca com a resolt",
@@ -139,7 +133,6 @@
       "ASSIGN_LABEL": "Assigna etiqueta",
       "AGENTS_LOADING": "S'estan carregant els agents...",
       "ASSIGN_TEAM": "Assigna un equip",
-      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Id de conversa {conversationId} assignat a \"{agentName}\"",
@@ -214,8 +207,6 @@
     "ASSIGN_LABEL_SUCCESFUL": "L'etiqueta s'ha assignat correctament",
     "ASSIGN_LABEL_FAILED": "L'assignació d'etiquetes ha fallat",
     "CHANGE_TEAM": "L'equip de conversa ha canviat",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "El fitxer supera el límit de {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB fitxers adjunts",
     "MESSAGE_ERROR": "No es pot enviar aquest missatge, torna-ho a provar més tard",
     "SENT_BY": "Enviat per:",
@@ -308,7 +299,6 @@
       "CONTACT_ATTRIBUTES": "Atributs de contacte",
       "PREVIOUS_CONVERSATION": "Converses prèvies",
       "MACROS": "Macros",
-      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/ca/general.json

@@ -4,7 +4,6 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Cercar",
       "EMPTY_STATE": "No s'ha trobat agents"
-    },
-    "CLOSE": "Tanca"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/ca/generalSettings.json

@@ -46,31 +46,7 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "Preferences",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
       },
       "NAME": {
         "LABEL": "Nom del compte",
@@ -94,15 +70,7 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",

app/javascript/dashboard/i18n/locale/ca/integrations.json

@@ -318,18 +318,11 @@
         "SUCCESS": "S'ha desenllaçat la issue correctament",
         "ERROR": "S'ha produït un error en desenllaçar la issue, torna-ho a provar"
       },
-      "NO_LINKED_ISSUES": "No linked issues found",
       "DELETE": {
         "TITLE": "Are you sure you want to delete the integration?",
         "MESSAGE": "Are you sure you want to delete the integration?",
         "CONFIRM": "Sí, esborra",
         "CANCEL": "Cancel·la"
-      },
-      "CTA": {
-        "TITLE": "Connect to Linear",
-        "AGENT_DESCRIPTION": "Linear workspace is not connected. Request your administrator to connect a workspace to use this integration.",
-        "DESCRIPTION": "Linear workspace is not connected. Click the button below to connect your workspace to use this integration.",
-        "BUTTON_TEXT": "Connect Linear workspace"
       }
     }
   },
@@ -337,17 +330,12 @@
     "NAME": "Captain",
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
-      "TITLE": "Copilot",
-      "TRY_THESE_PROMPTS": "Try these prompts",
-      "PANEL_TITLE": "Get started with Copilot",
-      "KICK_OFF_MESSAGE": "Need a quick summary, want to check past conversations, or draft a better reply? Copilot’s here to speed things up.",
       "SEND_MESSAGE": "Envia missatge...",
       "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "Tu",
       "USE": "Use this",
       "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
       "SELECT_ASSISTANT": "Select Assistant",
       "PROMPTS": {
         "SUMMARIZE": {
@@ -361,14 +349,6 @@
         "RATE": {
           "LABEL": "Rate this conversation",
           "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        },
-        "HIGH_PRIORITY": {
-          "LABEL": "High priority conversations",
-          "CONTENT": "Give me a summary of all high priority open conversations. Include the conversation ID, customer name (if available), last message content, and assigned agent. Group by status if relevant."
-        },
-        "LIST_CONTACTS": {
-          "LABEL": "List contacts",
-          "CONTENT": "Show me the list of top 10 contacts. Include name, email or phone number (if available), last seen time, tags (if any)."
         }
       }
     },
@@ -388,6 +368,7 @@
       "CANCEL_ANYTIME": "Pots canviar o cancel·lar el teu pla en qualsevol moment"
     },
     "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
       "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
       "ASK_ADMIN": "Posa't en contacte amb el vostre administrador per obtenir l'actualització."
     },
@@ -402,7 +383,6 @@
     },
     "ASSISTANTS": {
       "HEADER": "Assistants",
-      "NO_ASSISTANTS_AVAILABLE": "There are no assistants available in your account.",
       "ADD_NEW": "Create a new assistant",
       "DELETE": {
         "TITLE": "Are you sure to delete the assistant?",
@@ -431,10 +411,6 @@
           "PLACEHOLDER": "Enter assistant name",
           "ERROR": "The name is required"
         },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
         "DESCRIPTION": {
           "LABEL": "Descripció",
           "PLACEHOLDER": "Enter assistant description",

app/javascript/dashboard/i18n/locale/ca/report.json

@@ -193,7 +193,6 @@
   },
   "LABEL_REPORTS": {
     "HEADER": "Visió general de les etiquetes",
-    "DESCRIPTION": "Track label performance with key metrics including conversations, response times, resolution times, and resolved cases. Click a label name for detailed insights.",
     "LOADING_CHART": "S'estan carregant dades del gràfic...",
     "NO_ENOUGH_DATA": "No hem rebut suficients punts de dades per generar l'informe. Torneu-ho a provar més endavant.",
     "DOWNLOAD_LABEL_REPORTS": "Descarregar Informes d'etiquetes",
@@ -560,7 +559,6 @@
     "INBOX": "Safata d'entrada",
     "AGENT": "Agent",
     "TEAM": "Equip",
-    "LABEL": "Etiqueta",
     "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
     "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
     "AVG_REPLY_TIME": "Avg. Customer Waiting Time",

app/javascript/dashboard/i18n/locale/ca/search.json

@@ -4,14 +4,12 @@
       "ALL": "Totes",
       "CONTACTS": "Contactes",
       "CONVERSATIONS": "Converses",
-      "MESSAGES": "Missatges",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Missatges"
     },
     "SECTION": {
       "CONTACTS": "Contactes",
       "CONVERSATIONS": "Converses",
-      "MESSAGES": "Missatges",
-      "ARTICLES": "Articles"
+      "MESSAGES": "Missatges"
     },
     "VIEW_MORE": "View more",
     "LOAD_MORE": "Load more",

app/javascript/dashboard/i18n/locale/ca/settings.json

@@ -76,12 +76,7 @@
       "ACCESS_TOKEN": {
         "TITLE": "Token d'accés",
         "NOTE": "Aquest token es pot utilitzar si creeu una integració basada en l'API",
-        "COPY": "Copia",
-        "RESET": "Reset",
-        "CONFIRM_RESET": "Are you sure?",
-        "CONFIRM_HINT": "Click again to confirm",
-        "RESET_SUCCESS": "Access token regenerated successfully",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again"
+        "COPY": "Copia"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -190,8 +185,7 @@
           "OFFLINE": "Fora de línia"
         },
         "SET_AVAILABILITY_SUCCESS": "La disponibilitat s'ha establert correctament",
-        "SET_AVAILABILITY_ERROR": "No s'ha pogut establir la disponibilitat, torna-ho a provar",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "SET_AVAILABILITY_ERROR": "No s'ha pogut establir la disponibilitat, torna-ho a provar"
       },
       "EMAIL": {
         "LABEL": "La teva adreça de correu electrònic",
@@ -286,7 +280,6 @@
     "REPORTS": "Informes",
     "SETTINGS": "Configuracions",
     "CONTACTS": "Contactes",
-    "ACTIVE": "Actiu",
     "CAPTAIN": "Captain",
     "CAPTAIN_ASSISTANTS": "Assistants",
     "CAPTAIN_DOCUMENTS": "Documents",

app/javascript/dashboard/i18n/locale/cs/agentBots.json

@@ -59,13 +59,6 @@
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
-    "ACCESS_TOKEN": {
-      "TITLE": "Přístupový token",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard",
-      "RESET_SUCCESS": "Access token regenerated successfully",
-      "RESET_ERROR": "Unable to regenerate access token. Please try again"
-    },
     "FORM": {
       "AVATAR": {
         "LABEL": "Bot avatar"

app/javascript/dashboard/i18n/locale/cs/auditLogs.json

@@ -69,9 +69,6 @@
     },
     "ACCOUNT": {
       "EDIT": "{agentName} updated the account configuration (#{id})"
-    },
-    "CONVERSATION": {
-      "DELETE": "{agentName} deleted conversation #{id}"
     }
   }
 }

app/javascript/dashboard/i18n/locale/cs/contact.json

@@ -285,7 +285,6 @@
     "HEADER": {
       "TITLE": "Kontakty",
       "SEARCH_TITLE": "Search contacts",
-      "ACTIVE_TITLE": "Active contacts",
       "SEARCH_PLACEHOLDER": "Search...",
       "MESSAGE_BUTTON": "Zpráva",
       "SEND_MESSAGE": "Send message",
@@ -458,10 +457,6 @@
             "PLACEHOLDER": "Add Twitter"
           }
         }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
       }
     },
     "DETAILS": {
@@ -471,7 +466,7 @@
       "DELETE_CONTACT": "Delete contact",
       "DELETE_DIALOG": {
         "TITLE": "Potvrdit odstranění",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
         "CONFIRM": "Ano, odstranit",
         "API": {
           "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -560,8 +555,7 @@
       "SUBTITLE": "Start adding new contacts by clicking on the button below",
       "BUTTON_LABEL": "Add contact",
       "SEARCH_EMPTY_STATE_TITLE": "Vašemu hledání neodpovídají žádné kontakty 🔍",
-      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋",
-      "ACTIVE_EMPTY_STATE_TITLE": "No contacts are active at the moment 🌙"
+      "LIST_EMPTY_STATE_TITLE": "No contacts available in this view 📋"
     }
   },
   "COMPOSE_NEW_CONVERSATION": {

app/javascript/dashboard/i18n/locale/cs/conversation.json

@@ -70,7 +70,6 @@
       "RESOLVE_ACTION": "Vyřešit",
       "REOPEN_ACTION": "Znovu otevřít",
       "OPEN_ACTION": "Otevřít",
-      "MORE_ACTIONS": "More actions",
       "OPEN": "Více",
       "CLOSE": "Zavřít",
       "DETAILS": "Podrobnosti",
@@ -118,11 +117,6 @@
         "FAILED": "Couldn't change priority. Please try again."
       }
     },
-    "DELETE_CONVERSATION": {
-      "TITLE": "Delete conversation #{conversationId}",
-      "DESCRIPTION": "Are you sure you want to delete this conversation?",
-      "CONFIRM": "Vymazat"
-    },
     "CARD_CONTEXT_MENU": {
       "PENDING": "Označit jako nevyřízené",
       "RESOLVED": "Označit jako vyřešené",
@@ -139,7 +133,6 @@
       "ASSIGN_LABEL": "Přiřadit štítek",
       "AGENTS_LOADING": "Načítání agentů...",
       "ASSIGN_TEAM": "Přiřadit tým",
-      "DELETE": "Delete conversation",
       "API": {
         "AGENT_ASSIGNMENT": {
           "SUCCESFUL": "Konverzace id {conversationId} přiřazena \"{agentName}\"",
@@ -214,8 +207,6 @@
     "ASSIGN_LABEL_SUCCESFUL": "Štítek byl úspěšně přiřazen",
     "ASSIGN_LABEL_FAILED": "Přiřazení štítku se nezdařilo",
     "CHANGE_TEAM": "Tým konverzace se změnil",
-    "SUCCESS_DELETE_CONVERSATION": "Conversation deleted successfully",
-    "FAIL_DELETE_CONVERSATION": "Couldn't delete conversation! Try again",
     "FILE_SIZE_LIMIT": "File exceeds the {MAXIMUM_SUPPORTED_FILE_UPLOAD_SIZE} MB attachment limit",
     "MESSAGE_ERROR": "Nepodařilo se odeslat tuto zprávu, zkuste to prosím později",
     "SENT_BY": "Odeslal:",
@@ -308,7 +299,6 @@
       "CONTACT_ATTRIBUTES": "Atributy kontaktu",
       "PREVIOUS_CONVERSATION": "Předchozí konverzace",
       "MACROS": "Macros",
-      "LINEAR_ISSUES": "Linked Linear Issues",
       "SHOPIFY_ORDERS": "Shopify Orders"
     },
     "SHOPIFY": {

app/javascript/dashboard/i18n/locale/cs/general.json

@@ -4,7 +4,6 @@
     "PHONE_INPUT": {
       "PLACEHOLDER": "Hledat",
       "EMPTY_STATE": "Žádné výsledky"
-    },
-    "CLOSE": "Zavřít"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/cs/generalSettings.json

@@ -46,31 +46,7 @@
       },
       "AUTO_RESOLVE": {
         "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
-        "DURATION": {
-          "LABEL": "Inactivity duration",
-          "HELP": "Time period of inactivity after which conversation is auto-resolved",
-          "PLACEHOLDER": "30",
-          "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-          "API": {
-            "SUCCESS": "Auto resolve settings updated successfully",
-            "ERROR": "Failed to update auto resolve settings"
-          }
-        },
-        "MESSAGE": {
-          "LABEL": "Custom auto-resolution message",
-          "PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-          "HELP": "Message sent to the customer after conversation is auto-resolved"
-        },
-        "PREFERENCES": "Preferences",
-        "LABEL": {
-          "LABEL": "Add label after auto-resolution",
-          "PLACEHOLDER": "Select a label"
-        },
-        "IGNORE_WAITING": {
-          "LABEL": "Skip conversations waiting for agent’s reply"
-        },
-        "UPDATE_BUTTON": "Save Changes"
+        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
       },
       "NAME": {
         "LABEL": "Název účtu",
@@ -94,15 +70,7 @@
       },
       "AUTO_RESOLVE_IGNORE_WAITING": {
         "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
-      },
-      "AUDIO_TRANSCRIPTION": {
-        "TITLE": "Transcribe Audio Messages",
-        "NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
-        "API": {
-          "SUCCESS": "Audio transcription setting updated successfully",
-          "ERROR": "Failed to update audio transcription setting"
-        }
+        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
       },
       "AUTO_RESOLVE_DURATION": {
         "LABEL": "Inactivity duration for resolution",