Merge branch 'develop' into feat/app-store-reviews

Adds support for capturing Click-to-WhatsApp ad referral metadata from
incoming WhatsApp messages.

This stores Meta Cloud API `referral` payloads on the incoming message
`content_attributes` and normalizes Twilio `Referral*` callback fields
into the same shape. The UI display is intentionally deferred until
Instagram, Messenger, and TikTok referral payloads are captured as well,
so we can design one cross-channel referral surface instead of a
WhatsApp-only sidebar block.

Why message-level storage

Meta sends CTWA referral details as part of the inbound message payload,
not as a stable conversation-level webhook. The referral represents the
exact ad click that produced that specific customer message, and later
messages in the same conversation may not carry the same context.
Storing the normalized referral on the message preserves the original
webhook semantics, avoids adding conversation-level attribution that
could become stale or ambiguous, and keeps support for both Cloud API
and Twilio payloads aligned behind `content_attributes.referral`.
Fixes
https://linear.app/chatwoot/issue/CW-7090/surface-meta-ctwa-referral-on-incoming-whatsapp-messages-cloud-api
Closes https://github.com/chatwoot/chatwoot/issues/13995,
https://github.com/chatwoot/chatwoot/issues/12560,
https://github.com/chatwoot/chatwoot/issues/13006


Related community PRs
- https://github.com/chatwoot/chatwoot/pull/13130
- https://github.com/chatwoot/chatwoot/pull/14180
- https://github.com/chatwoot/chatwoot/pull/14121

Related follow-ups
-
https://linear.app/chatwoot/issue/CW-7301/capture-instagram-ad-referral-metadata-on-incoming-messages
-
https://linear.app/chatwoot/issue/CW-7302/capture-messenger-ad-referral-metadata-on-facebook-page-conversations
-
https://linear.app/chatwoot/issue/CW-7303/capture-tiktok-ad-referral-metadata-from-im-referral-msg-events

How to test
1. Send or replay a WhatsApp Cloud API inbound message that contains a
`messages[0].referral` payload from a Click-to-WhatsApp ad.
2. Confirm the generated incoming message stores the payload under
`content_attributes.referral`.
3. Repeat with a Twilio WhatsApp callback containing `Referral*` fields
and confirm the stored message has the same normalized
`content_attributes.referral` structure.

---------

Co-authored-by: Muhsin <12408980+muhsin-k@users.noreply.github.com>

Gemfile.lock

@@ -582,7 +582,7 @@ GEM
       uri (>= 0.11.1)
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
-    net-imap (0.4.24)
+    net-imap (0.6.4.1)
       date
       net-protocol
     net-pop (0.1.2)

app/controllers/api/base_controller.rb

@@ -1,28 +1,9 @@
 class Api::BaseController < ApplicationController
   include AccessTokenAuthHelper
-  # POST-shaped endpoints that are semantically reads and should be reachable
-  # with a read-only token. Keep this list minimal; expand only when a clear
-  # read-with-complex-body use case appears.
-  READ_ONLY_POST_ALLOWLIST = %w[
-    api/v1/accounts/conversations#filter
-    api/v1/accounts/contacts#filter
-    api/v1/accounts/contact_inboxes#filter
-  ].freeze
-
-  # GET-shaped endpoints that mutate state and must be blocked for read-only
-  # tokens despite the verb being "safe". Add any new write-on-GET endpoint
-  # here when it ships.
-  READ_ONLY_BLOCKED_GET_ACTIONS = %w[
-    api/v1/accounts/callbacks#register_facebook_page
-    api/v1/accounts/portals#ssl_status
-    api/v1/accounts/conference#token
-  ].freeze
-
   respond_to :json
   before_action :authenticate_access_token!, if: :authenticate_by_access_token?
   before_action :validate_bot_access_token!, if: :authenticate_by_access_token?
   before_action :authenticate_user!, unless: :authenticate_by_access_token?
-  before_action :enforce_read_only_token_scope
 
   private
 
@@ -30,25 +11,6 @@ class Api::BaseController < ApplicationController
     request.headers[:api_access_token].present? || request.headers[:HTTP_API_ACCESS_TOKEN].present?
   end
 
-  def enforce_read_only_token_scope
-    return unless @access_token&.scope == 'read_only'
-    return if read_only_token_action_allowed?
-
-    render json: { error: 'This access token is read-only and cannot perform write operations.' },
-           status: :forbidden
-  end
-
-  def read_only_token_action_allowed?
-    action_key = "#{params[:controller]}##{params[:action]}"
-    return READ_ONLY_POST_ALLOWLIST.include?(action_key) unless safe_http_method?
-
-    READ_ONLY_BLOCKED_GET_ACTIONS.exclude?(action_key)
-  end
-
-  def safe_http_method?
-    request.get? || request.head? || request.options?
-  end
-
   def check_authorization(model = nil)
     model ||= controller_name.classify.constantize
 

app/controllers/api/v1/accounts/categories_controller.rb

@@ -53,7 +53,7 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
 
   def category_params
     params.require(:category).permit(
-      :name, :description, :position, :slug, :locale, :icon, :parent_category_id, :associated_category_id
+      :name, :description, :position, :slug, :locale, :icon, :icon_color, :parent_category_id, :associated_category_id
     )
   end
 

app/controllers/api/v1/accounts/conversations/direct_uploads_controller.rb

@@ -1,10 +1,5 @@
 class Api::V1::Accounts::Conversations::DirectUploadsController < ActiveStorage::DirectUploadsController
   include EnsureCurrentAccountHelper
-  include AccessTokenAuthHelper
-  include RequestExceptionHandler
-  before_action :authenticate_access_token!
-  before_action :validate_bot_access_token!
-  before_action :prevent_read_only_access_token!
   before_action :current_account
   before_action :conversation
 

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -140,7 +140,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
 
   def destroy
     authorize @conversation, :destroy?
-    ::DeleteObjectJob.perform_later(@conversation, Current.user, request.ip)
+    ::Conversations::DeleteService.new(conversation: @conversation, user: Current.user, ip: request.ip).perform
     head :ok
   end
 

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -97,7 +97,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def allowed_channel_types
-    %w[web_widget api email line telegram whatsapp sms]
+    %w[web_widget api email line telegram whatsapp sms app_store]
   end
 
   def update_inbox_working_hours
@@ -179,7 +179,8 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
       'line' => Channel::Line,
       'telegram' => Channel::Telegram,
       'whatsapp' => Channel::Whatsapp,
-      'sms' => Channel::Sms
+      'sms' => Channel::Sms,
+      'app_store' => Channel::AppStore
     }[permitted_params[:channel][:type]]
   end
 

app/controllers/api/v1/profile/sessions_controller.rb

@@ -0,0 +1,36 @@
+class Api::V1::Profile::SessionsController < Api::BaseController
+  before_action :set_session, only: [:destroy]
+
+  def index
+    @sessions = current_user.user_sessions.where(client_id: active_token_client_ids).order(last_activity_at: :desc)
+    @current_client_id = request.headers['client']
+  end
+
+  def destroy
+    if @session.current?(request.headers['client'])
+      render json: { error: I18n.t('profile_settings.sessions.cannot_revoke_current') }, status: :unprocessable_entity
+      return
+    end
+
+    revoke_token!(@session.client_id)
+    @session.destroy!
+    head :ok
+  end
+
+  private
+
+  def set_session
+    @session = current_user.user_sessions.find(params[:id])
+  end
+
+  def revoke_token!(client_id)
+    tokens = current_user.tokens
+    tokens.delete(client_id)
+    current_user.update!(tokens: tokens)
+  end
+
+  def active_token_client_ids
+    now = Time.current.to_i
+    (current_user.tokens || {}).select { |_, v| v['expiry'].to_i > now }.keys
+  end
+end

app/controllers/api/v1/profiles_controller.rb

@@ -39,14 +39,7 @@ class Api::V1::ProfilesController < Api::BaseController
   end
 
   def reset_access_token
-    token = AccessToken.create_or_find_by!(owner: @user, scope: 'full')
-    token.regenerate_token
-    @user.reload
-  end
-
-  def reset_read_only_access_token
-    token = AccessToken.create_or_find_by!(owner: @user, scope: 'read_only')
-    token.regenerate_token
+    @user.access_token.regenerate_token
     @user.reload
   end
 

app/controllers/application_controller.rb

@@ -3,6 +3,7 @@ class ApplicationController < ActionController::Base
   include RequestExceptionHandler
   include Pundit::Authorization
   include SwitchLocale
+  include TrackSessionActivity
 
   skip_before_action :verify_authenticity_token
 

app/controllers/concerns/access_token_auth_helper.rb

@@ -37,15 +37,4 @@ module AccessTokenAuthHelper
   def agent_bot_accessible?
     BOT_ACCESSIBLE_ENDPOINTS.fetch(params[:controller], []).include?(params[:action])
   end
-
-  # Blocks read-only access tokens from reaching write endpoints that live outside
-  # Api::BaseController (e.g. controllers inheriting from ActiveStorage). Resolves
-  # the token directly since these controllers skip the Api::BaseController chain.
-  def prevent_read_only_access_token!
-    ensure_access_token
-    return unless @access_token&.scope == 'read_only'
-
-    render json: { error: 'This access token is read-only and cannot perform write operations.' },
-           status: :forbidden
-  end
 end

app/controllers/concerns/track_session_activity.rb

@@ -0,0 +1,22 @@
+module TrackSessionActivity
+  extend ActiveSupport::Concern
+
+  included do
+    after_action :update_session_activity
+  end
+
+  private
+
+  def update_session_activity
+    return unless current_user
+    return if request.headers['client'].blank?
+
+    UserSessionTrackingService.new(
+      user: current_user,
+      request: request,
+      client_id: request.headers['client']
+    ).update_activity!
+  rescue StandardError => e
+    Rails.logger.warn "Session activity update failed: #{e.message}"
+  end
+end

app/controllers/devise_overrides/sessions_controller.rb

@@ -1,4 +1,6 @@
 class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
+  MAX_SESSIONS = ENV.fetch('MAX_USER_SESSIONS', 25).to_i
+
   # Prevent session parameter from being passed
   # Unpermitted parameter: session
   wrap_parameters format: []
@@ -14,12 +16,14 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
 
     user = find_user_for_authentication
     return handle_mfa_required(user) if user&.mfa_enabled?
+    return if user && enforce_session_limit_for_password_login(user)
 
     # Only proceed with standard authentication if no MFA is required
     super
   end
 
   def render_create_success
+    track_user_session unless @impersonation
     render partial: 'devise/auth', formats: [:json], locals: { resource: @resource }
   end
 
@@ -53,6 +57,8 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
   end
 
   def handle_sso_authentication
+    return if !@impersonation && enforce_session_limit_for_password_login(@resource)
+
     authenticate_resource_with_sso_token
     yield @resource if block_given?
     render_create_success
@@ -65,7 +71,10 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
   end
 
   def authenticate_resource_with_sso_token
-    @token = @resource.create_token
+    # DTA evicts the earliest-expiring token after save when at max_number_of_devices.
+    # The short-lived impersonation token would always be that one, so pre-evict to make room.
+    make_room_for_impersonation_token if @impersonation
+    @token = @resource.create_token(lifespan: @impersonation ? 2.days.to_i : nil)
     @resource.save!
 
     sign_in(:user, @resource, store: false, bypass: false)
@@ -73,11 +82,21 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
     @resource.invalidate_sso_auth_token(params[:sso_auth_token])
   end
 
+  def make_room_for_impersonation_token
+    return if @resource.tokens.size < DeviseTokenAuth.max_number_of_devices
+
+    oldest_client_id = @resource.tokens.min_by { |_, v| v['expiry'].to_i }&.first
+    @resource.tokens.delete(oldest_client_id) if oldest_client_id
+  end
+
   def process_sso_auth_token
     return if params[:email].blank?
 
     user = User.from_email(params[:email])
-    @resource = user if user&.valid_sso_auth_token?(params[:sso_auth_token])
+    return unless user&.valid_sso_auth_token?(params[:sso_auth_token])
+
+    @resource = user
+    @impersonation = user.sso_auth_token_impersonation?(params[:sso_auth_token])
   end
 
   def handle_mfa_required(user)
@@ -103,6 +122,7 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
   end
 
   def sign_in_mfa_user(user)
+    evict_oldest_session(user) if sessions_limit_reached?(user)
     @resource = user
     @token = @resource.create_token
     @resource.save!
@@ -114,6 +134,103 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
   def render_mfa_error(message_key, status = :bad_request)
     render json: { error: I18n.t(message_key) }, status: status
   end
+
+  def sessions_limit_reached?(user)
+    active_token_count(user) >= MAX_SESSIONS
+  end
+
+  def active_token_count(user)
+    now = Time.current.to_i
+    (user.tokens || {}).count { |_, v| v['expiry'].to_i > now }
+  end
+
+  # Returns true when a response has been rendered (e.g., 409 picker). Non-browser clients
+  # auto-evict instead of getting stuck on a UI they can't render.
+  def enforce_session_limit_for_password_login(user)
+    if revoking_sessions?
+      revoke_sessions_for_login(user)
+      return false
+    end
+
+    return false unless sessions_limit_reached?(user)
+
+    # Picker only when every token has a tracked session; partial tracking would
+    # show a misleading count, so fall through to silent eviction instead.
+    if browser_request? && user.user_sessions.count >= user.tokens.size
+      handle_sessions_limit_for_login(user)
+      true
+    else
+      evict_oldest_session(user)
+      false
+    end
+  end
+
+  def browser_request?
+    request.user_agent.to_s.include?('Mozilla')
+  end
+
+  def revoking_sessions?
+    params[:revoke_session_id].present? || params[:revoke_all_sessions].present?
+  end
+
+  def revoke_sessions_for_login(user)
+    if params[:revoke_all_sessions].present?
+      user.tokens = {}
+      user.save!
+      user.user_sessions.destroy_all
+    elsif params[:revoke_session_id].present?
+      session = user.user_sessions.find_by(id: params[:revoke_session_id])
+      return unless session
+
+      user.tokens.delete(session.client_id)
+      user.save!
+      session.destroy!
+    end
+  end
+
+  def evict_oldest_session(user)
+    # Drop pre-rollout untracked tokens first so freshly tracked logins aren't evicted.
+    return evict_oldest_token(user) if user.user_sessions.count < user.tokens.size
+
+    oldest_session = user.user_sessions.order(Arel.sql('COALESCE(last_activity_at, created_at) ASC')).first
+    return evict_oldest_token(user) unless oldest_session
+
+    user.tokens.delete(oldest_session.client_id)
+    user.save!
+    oldest_session.destroy!
+  end
+
+  # Fallback if a token exists without a UserSession row (e.g., legacy data before tracking shipped).
+  def evict_oldest_token(user)
+    return if user.tokens.blank?
+
+    oldest_client_id = user.tokens.min_by { |_, v| v['expiry'].to_i }&.first
+    return unless oldest_client_id
+
+    user.tokens.delete(oldest_client_id)
+    user.save!
+  end
+
+  PICKER_SESSION_FIELDS = %i[id browser_name browser_version device_name platform_name platform_version
+                             ip_address city country last_activity_at created_at].freeze
+
+  def handle_sessions_limit_for_login(user)
+    sessions = user.user_sessions.order(last_activity_at: :desc).map { |s| s.slice(*PICKER_SESSION_FIELDS) }
+    render json: { sessions_limit_reached: true, sessions: sessions }, status: :conflict
+  end
+
+  def track_user_session
+    client_id = @token&.try(:client) || response.headers['client']
+    return unless client_id.present? && @resource.present?
+
+    UserSessionTrackingService.new(
+      user: @resource,
+      request: request,
+      client_id: client_id
+    ).create_or_update!
+  rescue StandardError => e
+    Rails.logger.warn "Session tracking failed: #{e.message}"
+  end
 end
 
 DeviseOverrides::SessionsController.prepend_mod_with('DeviseOverrides::SessionsController')

app/controllers/twilio/callback_controller.rb

@@ -35,7 +35,17 @@ class Twilio::CallbackController < ApplicationController
       :ExternalUserId,
       :ParentExternalUserId,
       :ProfileUsername,
-      :Username
+      :Username,
+      :ReferralBody,
+      :ReferralHeadline,
+      :ReferralSourceId,
+      :ReferralSourceType,
+      :ReferralSourceUrl,
+      :ReferralMediaId,
+      :ReferralMediaContentType,
+      :ReferralMediaUrl,
+      :ReferralNumMedia,
+      :ReferralCtwaClid
     )
   end
 end

app/finders/conversation_finder.rb

@@ -12,6 +12,7 @@ class ConversationFinder
     'waiting_since_asc' => %w[sort_on_waiting_since asc],
     'waiting_since_desc' => %w[sort_on_waiting_since desc],
     'priority_desc_created_at_asc' => %w[sort_on_priority_created_at desc],
+    'unread' => %w[sort_on_unread desc],
 
     # To be removed in v3.5.0
     'latest' => %w[sort_on_last_activity_at desc],

app/helpers/api/v1/inboxes_helper.rb

@@ -111,7 +111,8 @@ module Api::V1::InboxesHelper
       'line' => Current.account.line_channels,
       'telegram' => Current.account.telegram_channels,
       'whatsapp' => Current.account.whatsapp_channels,
-      'sms' => Current.account.sms_channels
+      'sms' => Current.account.sms_channels,
+      'app_store' => Current.account.app_store_channels
     }[permitted_params[:channel][:type]]
   end
 

app/helpers/portal_helper.rb

@@ -17,15 +17,11 @@ module PortalHelper
     uri.to_s
   end
 
-  def generate_portal_bg_color(portal_color, theme)
+  def generate_portal_bg(portal_color, theme)
     base_color = theme == 'dark' ? 'black' : 'white'
     "color-mix(in srgb, #{portal_color} 20%, #{base_color})"
   end
 
-  def generate_portal_bg(portal_color, theme)
-    generate_portal_bg_color(portal_color, theme)
-  end
-
   def generate_gradient_to_bottom(theme)
     base_color = theme == 'dark' ? '#151718' : 'white'
     "linear-gradient(to bottom, transparent, #{base_color})"
@@ -41,6 +37,10 @@ module PortalHelper
     language_map[locale] || locale
   end
 
+  def html_lang_attribute(locale)
+    locale.to_s.tr('_', '-')
+  end
+
   def theme_query_string(theme)
     theme.present? && theme != 'system' ? "?theme=#{theme}" : ''
   end
@@ -97,6 +97,18 @@ module PortalHelper
     ChatwootMarkdownRenderer.new(content).render_markdown_to_plain_text
   end
 
+  # Renders a stored category icon: a bare ri icon name (e.g. `vip-crown-2-fill/line`) saved color, or a plain emoji character.
+  def render_emoji_or_icon(value, color = nil)
+    return '' if value.blank?
+
+    # Emojis are non-ascii; bare icon names match this safe charset.
+    return ERB::Util.html_escape(value) unless value.match?(/\A[a-z][a-z0-9-]*\z/)
+
+    icon_class = value.start_with?('i-') ? value : "i-ri-#{value}"
+    style = "color: #{color};" if color.to_s.match?(/\A#\h{3,8}\z/)
+    tag.span(class: icon_class, style: style, 'aria-hidden': true)
+  end
+
   def thumbnail_bg_color(username)
     colors = ['#6D95BA', '#A4C3C3', '#E19191']
     return colors.sample if username.blank?

app/helpers/super_admin/features.yml

@@ -71,6 +71,11 @@ sms:
   description: 'Manage your SMS customer interactions from Chatwoot.'
   enabled: true
   icon: 'icon-message-line'
+app_store:
+  name: 'App Store Reviews'
+  description: 'Manage your App Store app reviews from Chatwoot.'
+  enabled: true
+  icon: 'icon-apps-2-line'
 messenger:
   name: 'Messenger'
   description: 'Stay connected with your customers on Facebook & Instagram.'

app/javascript/dashboard/api/auth.js

@@ -106,8 +106,10 @@ export default {
     const urlData = endPoints('resetAccessToken');
     return axios.post(urlData.url);
   },
-  resetReadOnlyAccessToken() {
-    const urlData = endPoints('resetReadOnlyAccessToken');
-    return axios.post(urlData.url);
+  getSessions() {
+    return axios.get('/api/v1/profile/sessions');
+  },
+  revokeSession(id) {
+    return axios.delete(`/api/v1/profile/sessions/${id}`);
   },
 };

app/javascript/dashboard/api/contacts.js

@@ -40,6 +40,12 @@ class ContactAPI extends ApiClient {
     return axios.get(`${this.url}/${contactId}/conversations`, { params });
   }
 
+  getAttachments(contactId, page = 1) {
+    return axios.get(`${this.url}/${contactId}/attachments`, {
+      params: { page },
+    });
+  }
+
   getContactableInboxes(contactId) {
     return axios.get(`${this.url}/${contactId}/contactable_inboxes`);
   }

app/javascript/dashboard/api/endPoints.js

@@ -55,10 +55,6 @@ const endPoints = {
   resetAccessToken: {
     url: '/api/v1/profile/reset_access_token',
   },
-
-  resetReadOnlyAccessToken: {
-    url: '/api/v1/profile/reset_read_only_access_token',
-  },
 };
 
 export default page => {

app/javascript/dashboard/components-next/Contacts/ContactsDetailsLayout.vue

@@ -128,9 +128,14 @@ const closeMobileSidebar = () => {
     <!-- Desktop sidebar -->
     <div
       v-if="slots.sidebar"
-      class="hidden lg:block overflow-y-auto justify-end min-w-52 w-full py-6 max-w-md border-l border-n-weak bg-n-solid-2"
+      class="hidden lg:flex flex-col min-w-52 w-full max-w-md border-l border-n-weak bg-n-solid-2"
     >
-      <slot name="sidebar" />
+      <div class="shrink-0">
+        <slot name="sidebarHeader" />
+      </div>
+      <div class="flex-1 min-h-0 overflow-y-auto pb-6 pt-3">
+        <slot name="sidebar" />
+      </div>
     </div>
 
     <!-- Mobile sidebar container -->
@@ -179,9 +184,14 @@ const closeMobileSidebar = () => {
         <div
           v-if="isContactSidebarOpen"
           id="contact-sidebar-content"
-          class="order-2 w-[85%] sm:w-[50%] bg-n-solid-2 ltr:border-l rtl:border-r border-n-weak overflow-y-auto py-6 shadow-lg"
+          class="order-2 w-[85%] sm:w-[50%] flex flex-col bg-n-solid-2 ltr:border-l rtl:border-r border-n-weak shadow-lg"
         >
-          <slot name="sidebar" />
+          <div class="shrink-0">
+            <slot name="sidebarHeader" />
+          </div>
+          <div class="flex-1 min-h-0 overflow-y-auto pb-6 pt-3">
+            <slot name="sidebar" />
+          </div>
         </div>
       </Transition>
     </div>

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactCustomAttributes.vue

@@ -108,7 +108,7 @@ const hasNoUsedAttributes = computed(() => usedAttributes.value.length === 0);
 </script>
 
 <template>
-  <div v-if="hasContactAttributes" class="flex flex-col gap-6 px-6 py-6">
+  <div v-if="hasContactAttributes" class="flex flex-col gap-6 px-6">
     <div v-if="!hasNoUsedAttributes" class="flex flex-col gap-2">
       <ContactCustomAttributeItem
         v-for="attribute in usedAttributes"

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactHistory.vue

@@ -36,7 +36,7 @@ const contactConversations = computed(() =>
   </div>
   <div
     v-else-if="contactConversations.length > 0"
-    class="px-6 py-4 divide-y divide-n-strong [&>*:hover]:!border-y-transparent [&>*:hover+*]:!border-t-transparent"
+    class="px-6 divide-y divide-n-strong [&>*:hover]:!border-y-transparent [&>*:hover+*]:!border-t-transparent"
   >
     <ConversationCard
       v-for="conversation in contactConversations"

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactMedia.vue

@@ -0,0 +1,108 @@
+<script setup>
+import { computed, onMounted, ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useRoute, useRouter } from 'vue-router';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import {
+  MEDIA_TYPES,
+  NON_FILE_TYPES,
+} from 'dashboard/components-next/message/constants';
+
+import GalleryView from 'dashboard/components/widgets/conversation/components/GalleryView.vue';
+import Media from 'dashboard/components-next/SharedAttachments/Media.vue';
+import Files from 'dashboard/components-next/SharedAttachments/Files.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+
+const MEDIA_PEEK_LIMIT = 12;
+const FILES_PEEK_LIMIT = 6;
+
+const route = useRoute();
+const router = useRouter();
+const store = useStore();
+const { t } = useI18n();
+
+const attachmentsByContact = useMapGetter('contacts/getContactAttachments');
+const uiFlags = useMapGetter('contacts/getUIFlags');
+
+const attachments = computed(() =>
+  attachmentsByContact.value(route.params.contactId)
+);
+const isFetching = computed(() => uiFlags.value.isFetchingAttachments);
+
+const hasContent = computed(() =>
+  attachments.value.some(
+    a => a.data_url && !NON_FILE_TYPES.includes(a.file_type)
+  )
+);
+
+const mediaAttachments = computed(() =>
+  attachments.value
+    .filter(a => MEDIA_TYPES.includes(a.file_type) && a.data_url)
+    .sort((a, b) => (b.created_at || 0) - (a.created_at || 0))
+);
+
+const showGallery = ref(false);
+const selectedAttachment = ref(null);
+
+const onMediaSelect = attachment => {
+  selectedAttachment.value = attachment;
+  showGallery.value = true;
+};
+
+const onFileSelect = attachment => {
+  if (attachment.data_url) {
+    window.open(attachment.data_url, '_blank', 'noopener,noreferrer');
+  }
+};
+
+const onJumpToMessage = attachment => {
+  if (!attachment.conversation_id || !attachment.message_id) return;
+  router.push({
+    name: 'inbox_conversation',
+    params: {
+      accountId: route.params.accountId,
+      conversation_id: attachment.conversation_id,
+    },
+    query: { messageId: attachment.message_id },
+  });
+};
+
+onMounted(() => {
+  store.dispatch('contacts/fetchAttachments', route.params.contactId);
+});
+</script>
+
+<template>
+  <div class="px-6">
+    <div v-if="isFetching" class="flex justify-center p-3">
+      <Spinner class="size-5" />
+    </div>
+    <p v-else-if="!hasContent" class="p-3 text-sm text-center text-n-slate-11">
+      {{ t('CONVERSATION_SIDEBAR.SHARED_FILES.EMPTY') }}
+    </p>
+    <div v-else class="flex flex-col gap-5">
+      <Media
+        :attachments="attachments"
+        :peek-limit="MEDIA_PEEK_LIMIT"
+        show-jump-to-message
+        @select="onMediaSelect"
+        @jump-to-message="onJumpToMessage"
+      />
+      <Files
+        :attachments="attachments"
+        :peek-limit="FILES_PEEK_LIMIT"
+        show-jump-to-message
+        @select="onFileSelect"
+        @jump-to-message="onJumpToMessage"
+      />
+    </div>
+    <GalleryView
+      v-if="showGallery && selectedAttachment"
+      v-model:show="showGallery"
+      :attachment="selectedAttachment"
+      :all-attachments="mediaAttachments"
+      auto-play
+      @close="showGallery = false"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactMerge.vue

@@ -103,7 +103,7 @@ const onMergeContacts = async () => {
 </script>
 
 <template>
-  <div class="flex flex-col gap-8 px-6 py-6">
+  <div class="flex flex-col gap-8 px-6">
     <div class="flex flex-col gap-2">
       <h4 class="text-base text-n-slate-12">
         {{ t('CONTACTS_LAYOUT.SIDEBAR.MERGE.TITLE') }}

app/javascript/dashboard/components-next/Contacts/ContactsSidebar/ContactNotes.vue

@@ -55,7 +55,7 @@ useKeyboardEvents(keyboardEvents);
 </script>
 
 <template>
-  <div class="flex flex-col gap-6 py-6">
+  <div class="flex flex-col gap-6">
     <Editor
       v-model="state.message"
       :placeholder="t('CONTACTS_LAYOUT.SIDEBAR.NOTES.PLACEHOLDER')"

app/javascript/dashboard/components-next/HelpCenter/ArticleCard/ArticleCard.vue

@@ -13,6 +13,7 @@ import { useMapGetter } from 'dashboard/composables/store.js';
 import { useConfig } from 'dashboard/composables/useConfig';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import Icon from 'dashboard/components-next/icon/Icon.vue';
+import EmojiIcon from 'dashboard/components-next/emoji-icon-picker/EmojiIcon.vue';
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
@@ -131,7 +132,7 @@ const statusText = computed(() => {
 
 const categoryName = computed(() => {
   if (props.category?.slug) {
-    return `${props.category.icon} ${props.category.name}`;
+    return props.category.name;
   }
   return t(
     'HELP_CENTER.ARTICLES_PAGE.ARTICLE_CARD.CARD.CATEGORY.UNCATEGORISED'
@@ -222,7 +223,15 @@ const handleClick = id => {
             {{ authorName || '-' }}
           </span>
         </div>
-        <span class="block text-sm whitespace-nowrap text-n-slate-11">
+        <span
+          class="flex items-center gap-1 text-sm whitespace-nowrap text-n-slate-11"
+        >
+          <EmojiIcon
+            v-if="category?.icon"
+            :value="category.icon"
+            :color="category.icon_color"
+            class="flex-shrink-0 size-4"
+          />
           {{ categoryName }}
         </span>
         <div

app/javascript/dashboard/components-next/HelpCenter/CategoryCard/CategoryCard.vue

@@ -6,6 +6,7 @@ import { useToggle } from '@vueuse/core';
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+import EmojiIcon from 'dashboard/components-next/emoji-icon-picker/EmojiIcon.vue';
 
 const props = defineProps({
   id: {
@@ -20,6 +21,10 @@ const props = defineProps({
     type: String,
     required: true,
   },
+  iconColor: {
+    type: String,
+    default: '',
+  },
   description: {
     type: String,
     required: true,
@@ -55,10 +60,6 @@ const categoryMenuItems = [
   },
 ];
 
-const categoryTitleWithIcon = computed(() => {
-  return `${props.icon} ${props.title}`;
-});
-
 const description = computed(() => {
   return props.description ? props.description : 'No description added';
 });
@@ -83,10 +84,16 @@ const handleAction = ({ action, value }) => {
       <div class="flex justify-between w-full gap-2">
         <div class="flex items-center justify-start w-full min-w-0 gap-2">
           <span
-            class="text-base truncate cursor-pointer hover:underline underline-offset-2 hover:text-n-blue-11 text-n-slate-12"
+            class="flex items-center gap-1.5 text-base truncate cursor-pointer hover:underline underline-offset-2 hover:text-n-blue-11 text-n-slate-12"
             @click="handleClick(slug)"
           >
-            {{ categoryTitleWithIcon }}
+            <EmojiIcon
+              v-if="icon"
+              :value="icon"
+              :color="iconColor"
+              class="shrink-0 size-4"
+            />
+            <span class="truncate">{{ title }}</span>
           </span>
           <span
             class="inline-flex items-center justify-center h-6 px-2 py-1 text-xs text-center border rounded-lg bg-n-slate-1 whitespace-nowrap shrink-0 text-n-slate-11 border-n-slate-4"

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorControls.vue

@@ -8,6 +8,7 @@ import { useMapGetter } from 'dashboard/composables/store';
 import Button from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+import EmojiIcon from 'dashboard/components-next/emoji-icon-picker/EmojiIcon.vue';
 import ArticleEditorProperties from 'dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorProperties.vue';
 
 const props = defineProps({
@@ -107,10 +108,11 @@ const selectedCategory = computed(() => {
 const categoryList = computed(() => {
   return (
     categories.value
-      .map(({ name, id, icon }) => ({
+      .map(({ name, id, icon, icon_color: iconColor }) => ({
         label: name,
         value: id,
         emoji: icon,
+        iconColor,
         isSelected: isNewArticle.value
           ? id === (selectedCategoryId.value || selectedCategory.value?.id)
           : id === props.article?.category?.id,
@@ -202,10 +204,6 @@ onMounted(() => {
     <div class="relative">
       <OnClickOutside @trigger="openCategoryList = false">
         <Button
-          :label="
-            selectedCategory?.name ||
-            t('HELP_CENTER.EDIT_ARTICLE_PAGE.EDIT_ARTICLE.UNCATEGORIZED')
-          "
           :icon="!selectedCategory?.icon ? 'i-lucide-shapes' : ''"
           variant="ghost"
           color="slate"
@@ -213,12 +211,20 @@ onMounted(() => {
           @click="openCategoryList = !openCategoryList"
         >
           <span
-            v-if="selectedCategory"
-            class="text-sm text-n-slate-12 hover:text-n-slate-11"
+            class="flex items-center gap-1.5 min-w-0 text-sm text-n-slate-12 hover:text-n-slate-11"
           >
-            {{
-              `${selectedCategory.icon || ''} ${selectedCategory.name || t('HELP_CENTER.EDIT_ARTICLE_PAGE.EDIT_ARTICLE.UNCATEGORIZED')}`
-            }}
+            <EmojiIcon
+              v-if="selectedCategory?.icon"
+              :value="selectedCategory.icon"
+              :color="selectedCategory.icon_color"
+              class="flex-shrink-0 size-4"
+            />
+            <span class="truncate">
+              {{
+                selectedCategory?.name ||
+                t('HELP_CENTER.EDIT_ARTICLE_PAGE.EDIT_ARTICLE.UNCATEGORIZED')
+              }}
+            </span>
           </span>
         </Button>
         <DropdownMenu

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticlePage/ArticleHeaderControls.vue

@@ -13,6 +13,7 @@ import {
 import TabBar from 'dashboard/components-next/tabbar/TabBar.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+import EmojiIcon from 'dashboard/components-next/emoji-icon-picker/EmojiIcon.vue';
 
 const props = defineProps({
   categories: {
@@ -63,18 +64,15 @@ const activeTabIndex = computed(() => {
   return tabs.value.findIndex(tab => tab.value === tabParam);
 });
 
-const activeCategoryName = computed(() => {
-  const activeCategory = props.categories.find(
-    category => category.slug === route.params.categorySlug
-  );
+const activeCategory = computed(() =>
+  props.categories.find(category => category.slug === route.params.categorySlug)
+);
 
-  if (activeCategory) {
-    const { icon, name } = activeCategory;
-    return `${icon} ${name}`;
-  }
-
-  return t('HELP_CENTER.ARTICLES_PAGE.ARTICLES_HEADER.CATEGORY.ALL');
-});
+const activeCategoryName = computed(
+  () =>
+    activeCategory.value?.name ||
+    t('HELP_CENTER.ARTICLES_PAGE.ARTICLES_HEADER.CATEGORY.ALL')
+);
 
 const activeLocaleName = computed(() => {
   return props.allowedLocales.find(
@@ -94,6 +92,7 @@ const categoryMenuItems = computed(() => {
     value: category.slug,
     action: 'filter',
     emoji: category.icon,
+    iconColor: category.icon_color,
   }));
 
   const hasCategorySlug = !!route.params.categorySlug;
@@ -167,14 +166,23 @@ const handleTabChange = value => {
         <div v-if="hasCategoryMenuItems" class="relative group">
           <OnClickOutside @trigger="isCategoryMenuOpen = false">
             <Button
-              :label="activeCategoryName"
               icon="i-lucide-chevron-down"
               size="sm"
               color="slate"
               trailing-icon
               class="max-w-48"
               @click="isCategoryMenuOpen = !isCategoryMenuOpen"
-            />
+            >
+              <span class="flex items-center gap-1.5 min-w-0">
+                <EmojiIcon
+                  v-if="activeCategory?.icon"
+                  :value="activeCategory.icon"
+                  :color="activeCategory.icon_color"
+                  class="flex-shrink-0 size-4"
+                />
+                <span class="truncate">{{ activeCategoryName }}</span>
+              </span>
+            </Button>
 
             <DropdownMenu
               v-if="isCategoryMenuOpen"

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticlePage/ArticlesPage.vue

@@ -230,6 +230,7 @@ const categoryMenuItems = computed(() =>
     value: category.id,
     action: 'move',
     emoji: category.icon,
+    iconColor: category.icon_color,
   }))
 );
 

app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryDialog.vue

@@ -38,8 +38,8 @@ const { t } = useI18n();
 const route = useRoute();
 
 const handleCategory = async formData => {
-  const { id, name, slug, icon, description, locale } = formData;
-  const categoryData = { name, icon, slug, description };
+  const { id, name, slug, icon, iconColor, description, locale } = formData;
+  const categoryData = { name, icon, icon_color: iconColor, slug, description };
 
   if (props.mode === 'create') {
     categoryData.locale = locale;

app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryForm.vue

@@ -18,6 +18,7 @@ import { convertToCategorySlug } from 'dashboard/helper/commons.js';
 import Input from 'dashboard/components-next/input/Input.vue';
 import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
+import EmojiIcon from 'dashboard/components-next/emoji-icon-picker/EmojiIcon.vue';
 
 const props = defineProps({
   mode: {
@@ -49,8 +50,9 @@ const props = defineProps({
 
 const emit = defineEmits(['submit', 'cancel']);
 
-const EmojiInput = defineAsyncComponent(
-  () => import('shared/components/emoji/EmojiInput.vue')
+const EmojiIconPicker = defineAsyncComponent(
+  () =>
+    import('dashboard/components-next/emoji-icon-picker/EmojiIconPicker.vue')
 );
 
 const { t } = useI18n();
@@ -72,6 +74,7 @@ const state = reactive({
   id: '',
   name: '',
   icon: '',
+  iconColor: '',
   slug: '',
   description: '',
   locale: '',
@@ -109,8 +112,19 @@ const slugHelpText = computed(() => {
   });
 });
 
-const onClickInsertEmoji = emoji => {
-  state.icon = emoji;
+const onSelectIcon = ({ type, value, color }) => {
+  state.icon = value;
+  state.iconColor = type === 'icon' ? color : '';
+  isEmojiPickerOpen.value = false;
+};
+
+const onColorChange = color => {
+  state.iconColor = color;
+};
+
+const onRemoveIcon = () => {
+  state.icon = '';
+  state.iconColor = '';
   isEmojiPickerOpen.value = false;
 };
 
@@ -139,7 +153,14 @@ watch(
   newCategory => {
     if (props.mode === 'edit' && newCategory) {
       const { id, name, icon, slug, description } = newCategory;
-      Object.assign(state, { id, name, icon, slug, description });
+      Object.assign(state, {
+        id,
+        name,
+        icon,
+        iconColor: newCategory.icon_color || '',
+        slug,
+        description,
+      });
     }
   },
   { immediate: true }
@@ -197,19 +218,29 @@ defineExpose({ state, isSubmitDisabled });
           <template #prefix>
             <OnClickOutside @trigger="isEmojiPickerOpen = false">
               <Button
-                :label="state.icon"
-                color="slate"
-                size="sm"
                 type="button"
-                :icon="!state.icon ? 'i-lucide-smile-plus' : ''"
-                class="!h-[2.38rem] !w-[2.375rem] absolute top-[2rem] !outline-none !rounded-[0.438rem] border-0 ltr:left-px rtl:right-px ltr:!rounded-r-none rtl:!rounded-l-none"
+                variant="ghost"
+                color="slate"
+                class="!h-[2.38rem] !w-[2.375rem] !p-0 absolute top-[2rem] start-px ltr:!rounded-r-none rtl:!rounded-l-none"
                 @click="isEmojiPickerOpen = !isEmojiPickerOpen"
-              />
-              <EmojiInput
+              >
+                <EmojiIcon
+                  v-if="state.icon"
+                  :value="state.icon"
+                  :color="state.iconColor"
+                  class="size-5 text-xl !leading-5"
+                />
+                <span v-else class="i-lucide-smile-plus size-4" />
+              </Button>
+              <EmojiIconPicker
                 v-if="isEmojiPickerOpen"
                 class="left-0 top-16"
+                :value="state.icon"
+                :color="state.iconColor"
                 show-remove-button
-                :on-click="onClickInsertEmoji"
+                @select="onSelectIcon"
+                @color-change="onColorChange"
+                @remove="onRemoveIcon"
               />
             </OnClickOutside>
           </template>

app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryHeaderControls.vue

@@ -106,6 +106,7 @@ const breadcrumbItems = computed(() => {
         }
       ),
       emoji: selectedCategoryEmoji.value,
+      iconColor: selectedCategory.value?.icon_color,
     });
   }
   return items;

app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryList.vue

@@ -68,6 +68,7 @@ watch(
           :id="element.id"
           :title="element.name"
           :icon="element.icon"
+          :icon-color="element.icon_color"
           :description="element.description"
           :articles-count="element.meta?.articles_count || 0"
           :slug="element.slug"

app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/EditCategoryDialog.vue

@@ -52,8 +52,8 @@ const activeLocaleCode = computed(() => activeLocale.value?.code ?? '');
 const onUpdateCategory = async () => {
   if (!categoryFormRef.value) return;
   const { state } = categoryFormRef.value;
-  const { id, name, slug, icon, description } = state;
-  const categoryData = { name, icon, slug, description };
+  const { id, name, slug, icon, iconColor, description } = state;
+  const categoryData = { name, icon, icon_color: iconColor, slug, description };
   categoryData.id = id;
 
   try {

app/javascript/dashboard/components-next/NewConversation/components/ActionButtons.vue

@@ -53,8 +53,9 @@ const generateUid = () => {
 const uploadAttachment = ref(null);
 const isEmojiPickerOpen = ref(false);
 
-const EmojiInput = defineAsyncComponent(
-  () => import('shared/components/emoji/EmojiInput.vue')
+const EmojiIconPicker = defineAsyncComponent(
+  () =>
+    import('dashboard/components-next/emoji-icon-picker/EmojiIconPicker.vue')
 );
 
 const {
@@ -215,10 +216,11 @@ useEventListener(document, 'paste', onPaste);
           class="!w-10"
           @click="isEmojiPickerOpen = !isEmojiPickerOpen"
         />
-        <EmojiInput
+        <EmojiIconPicker
           v-if="isEmojiPickerOpen"
+          mode="emoji"
           class="!top-auto !bottom-full mb-1.5 ltr:left-0 rtl:right-0"
-          :on-click="onClickInsertEmoji"
+          @select="onClickInsertEmoji($event.value)"
         />
       </div>
       <FileUpload

app/javascript/dashboard/components-next/SharedAttachments/Files.vue

@@ -0,0 +1,175 @@
+<script setup>
+import { computed, ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useAlert } from 'dashboard/composables';
+import { formatBytes } from 'shared/helpers/FileHelper';
+import { dynamicTime, shortTimestamp } from 'shared/helpers/timeHelper';
+import { downloadFile } from '@chatwoot/utils';
+import {
+  MEDIA_TYPES,
+  NON_FILE_TYPES,
+} from 'dashboard/components-next/message/constants';
+
+import FileIcon from 'next/icon/FileIcon.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
+const props = defineProps({
+  attachments: { type: Array, default: () => [] },
+  peekLimit: { type: Number, default: 0 },
+  showJumpToMessage: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['select', 'jumpToMessage']);
+
+const { t } = useI18n();
+
+const fileAttachments = computed(() =>
+  [...props.attachments]
+    .filter(
+      a =>
+        a.data_url &&
+        !MEDIA_TYPES.includes(a.file_type) &&
+        !NON_FILE_TYPES.includes(a.file_type)
+    )
+    .sort((a, b) => (b.created_at || 0) - (a.created_at || 0))
+);
+
+const showAll = ref(false);
+const downloadingId = ref(null);
+
+const isPeekable = computed(() => props.peekLimit > 0);
+
+const visibleFiles = computed(() => {
+  if (!isPeekable.value || showAll.value) return fileAttachments.value;
+  return fileAttachments.value.slice(0, props.peekLimit);
+});
+
+const fileNameFromUrl = url => {
+  if (!url) return '';
+  const name = url.split('/').pop();
+  return name ? decodeURIComponent(name) : '';
+};
+
+const displayName = attachment =>
+  fileNameFromUrl(attachment.data_url) ||
+  t('CONVERSATION_SIDEBAR.SHARED_FILES.UNTITLED_FILE');
+
+const displaySize = attachment => {
+  if (attachment.file_size) return formatBytes(attachment.file_size);
+  if (attachment.extension) return attachment.extension.toUpperCase();
+  return '—';
+};
+
+const displayTime = attachment => {
+  if (!attachment.created_at) return '';
+  return shortTimestamp(dynamicTime(attachment.created_at), true);
+};
+
+const onActivate = attachment => emit('select', attachment);
+
+const onDownloadFile = async attachment => {
+  const { id, file_type: type, data_url: url, extension } = attachment;
+  try {
+    downloadingId.value = id;
+    await downloadFile({ url, type, extension });
+  } catch (error) {
+    useAlert(t('CONVERSATION_SIDEBAR.SHARED_FILES.DOWNLOAD_ERROR'));
+  } finally {
+    downloadingId.value = null;
+  }
+};
+</script>
+
+<template>
+  <section v-if="fileAttachments.length" class="flex flex-col gap-2.5">
+    <header class="flex items-center justify-between px-0.5">
+      <h4
+        class="text-xs font-semibold tracking-wider uppercase text-n-slate-11"
+      >
+        {{ t('CONVERSATION_SIDEBAR.SHARED_FILES.FILES_HEADING') }}
+        <span
+          class="ms-1 font-medium tracking-normal normal-case text-n-slate-10"
+        >
+          {{ fileAttachments.length }}
+        </span>
+      </h4>
+      <NextButton
+        v-if="isPeekable && fileAttachments.length > peekLimit"
+        ghost
+        slate
+        xs
+        trailing-icon
+        :icon="showAll ? 'i-lucide-chevron-up' : 'i-lucide-chevron-right'"
+        :label="
+          showAll
+            ? t('CONVERSATION_SIDEBAR.SHARED_FILES.SHOW_LESS')
+            : t('CONVERSATION_SIDEBAR.SHARED_FILES.VIEW_ALL')
+        "
+        @click="showAll = !showAll"
+      />
+    </header>
+    <ul class="flex flex-col gap-0.5">
+      <li
+        v-for="attachment in visibleFiles"
+        :key="attachment.id"
+        role="button"
+        tabindex="0"
+        class="flex items-center gap-3 px-2 py-2 transition-colors rounded-lg cursor-pointer hover:bg-n-slate-3 group focus:outline-none focus-visible:ring-2 focus-visible:ring-n-blue-9"
+        @click="onActivate(attachment)"
+        @keydown.enter="onActivate(attachment)"
+        @keydown.space.prevent="onActivate(attachment)"
+      >
+        <div
+          class="flex items-center justify-center rounded-lg size-9 shrink-0 bg-gradient-to-br from-n-slate-3 to-n-slate-4 ring-1 ring-inset ring-n-slate-4/40"
+        >
+          <FileIcon
+            :file-type="attachment.extension?.toLowerCase() || ''"
+            class="size-4 text-n-slate-11"
+          />
+        </div>
+        <div class="flex-1 min-w-0">
+          <p class="text-sm font-medium truncate text-n-slate-12 mb-1">
+            {{ displayName(attachment) }}
+          </p>
+          <p class="text-xs text-n-slate-11">
+            {{ displaySize(attachment) }}
+            <template v-if="displayTime(attachment)">
+              · {{ displayTime(attachment) }}
+            </template>
+          </p>
+        </div>
+        <div class="flex items-center gap-1">
+          <NextButton
+            v-if="showJumpToMessage && attachment.message_id"
+            v-tooltip.top="{
+              content: t('CONVERSATION_SIDEBAR.SHARED_FILES.JUMP_TO_MESSAGE'),
+              delay: { show: 500, hide: 0 },
+            }"
+            ghost
+            slate
+            sm
+            icon="i-lucide-external-link"
+            class="opacity-0 group-hover:opacity-100"
+            :aria-label="t('CONVERSATION_SIDEBAR.SHARED_FILES.JUMP_TO_MESSAGE')"
+            @click.stop="emit('jumpToMessage', attachment)"
+            @keydown.enter.stop
+            @keydown.space.stop
+          />
+          <NextButton
+            ghost
+            slate
+            sm
+            icon="i-lucide-download"
+            class="opacity-0 group-hover:opacity-100"
+            :is-loading="downloadingId === attachment.id"
+            :aria-label="t('CONVERSATION_SIDEBAR.SHARED_FILES.DOWNLOAD')"
+            @click.stop="onDownloadFile(attachment)"
+            @keydown.enter.stop
+            @keydown.space.stop
+          />
+        </div>
+      </li>
+    </ul>
+  </section>
+  <template v-else />
+</template>

app/javascript/dashboard/components-next/SharedAttachments/Media.vue

@@ -0,0 +1,305 @@
+<script setup>
+import { computed, ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useAlert } from 'dashboard/composables';
+import {
+  dynamicTime,
+  formatDuration,
+  shortTimestamp,
+} from 'shared/helpers/timeHelper';
+import { downloadFile } from '@chatwoot/utils';
+import {
+  ATTACHMENT_TYPES,
+  MEDIA_TYPES,
+} from 'dashboard/components-next/message/constants';
+
+import Icon from 'next/icon/Icon.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
+const props = defineProps({
+  attachments: { type: Array, default: () => [] },
+  peekLimit: { type: Number, default: 0 },
+  showJumpToMessage: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['select', 'jumpToMessage']);
+
+const { t } = useI18n();
+
+const mediaAttachments = computed(() =>
+  [...props.attachments]
+    .filter(a => a.data_url && MEDIA_TYPES.includes(a.file_type))
+    .sort((a, b) => (b.created_at || 0) - (a.created_at || 0))
+);
+
+const showAll = ref(false);
+const failedThumbs = ref(new Set());
+const failedPreviews = ref(new Set());
+const durations = ref({});
+const downloadingId = ref(null);
+
+const isPeekable = computed(() => props.peekLimit > 0);
+
+const visibleMedia = computed(() => {
+  if (!isPeekable.value || showAll.value) return mediaAttachments.value;
+  return mediaAttachments.value.slice(0, props.peekLimit);
+});
+
+const overflow = computed(() => {
+  if (!isPeekable.value) return 0;
+  const total = mediaAttachments.value.length;
+  return total > props.peekLimit ? total - (props.peekLimit - 1) : 0;
+});
+
+const fileNameFromUrl = url => {
+  if (!url) return '';
+  const name = url.split('/').pop();
+  return name ? decodeURIComponent(name) : '';
+};
+
+const isVideoType = type =>
+  [ATTACHMENT_TYPES.VIDEO, ATTACHMENT_TYPES.IG_REEL].includes(type);
+const isAudioType = type => type === ATTACHMENT_TYPES.AUDIO;
+const isPlayableType = type => isVideoType(type) || isAudioType(type);
+
+const imagePreviewSrc = ({
+  id,
+  file_type: type,
+  thumb_url: thumbUrl,
+  data_url: dataUrl,
+}) => {
+  const canUseThumb = thumbUrl && !failedThumbs.value.has(id);
+  if (type === ATTACHMENT_TYPES.IMAGE) return canUseThumb ? thumbUrl : dataUrl;
+  if (isVideoType(type)) return canUseThumb ? thumbUrl : null;
+  return null;
+};
+
+const onPreviewError = ({
+  id,
+  file_type: type,
+  thumb_url: thumbUrl,
+  data_url: dataUrl,
+}) => {
+  const canRetryWithFull = thumbUrl && !failedThumbs.value.has(id) && dataUrl;
+  if (
+    canRetryWithFull &&
+    (type === ATTACHMENT_TYPES.IMAGE || isVideoType(type))
+  ) {
+    failedThumbs.value.add(id);
+    return;
+  }
+  failedPreviews.value.add(id);
+};
+
+const hasPreview = attachment =>
+  !!imagePreviewSrc(attachment) && !failedPreviews.value.has(attachment.id);
+
+const hasVideoPreview = attachment =>
+  isVideoType(attachment.file_type) &&
+  attachment.data_url &&
+  !failedPreviews.value.has(attachment.id);
+
+const fallbackIcon = type => {
+  if (isAudioType(type)) return 'i-lucide-music';
+  if (isVideoType(type)) return 'i-lucide-video';
+  return 'i-lucide-image';
+};
+
+const onLoadedMetadata = (attachment, event) => {
+  const seconds = event.target?.duration;
+  if (Number.isFinite(seconds) && seconds > 0) {
+    durations.value[attachment.id] = seconds;
+  }
+};
+
+const displayDuration = attachment => {
+  const seconds = durations.value[attachment.id];
+  return seconds ? formatDuration(Math.round(seconds)) : '';
+};
+
+const displayTime = attachment => {
+  if (!attachment.created_at) return '';
+  return shortTimestamp(dynamicTime(attachment.created_at), true);
+};
+
+const isOverflowTile = index =>
+  isPeekable.value &&
+  !showAll.value &&
+  overflow.value > 0 &&
+  index === props.peekLimit - 1;
+
+const onTileActivate = (attachment, index) => {
+  if (isOverflowTile(index)) {
+    showAll.value = true;
+    return;
+  }
+  emit('select', attachment);
+};
+
+const onDownloadFile = async attachment => {
+  const { id, file_type: type, data_url: url, extension } = attachment;
+  try {
+    downloadingId.value = id;
+    await downloadFile({ url, type, extension });
+  } catch (error) {
+    useAlert(t('CONVERSATION_SIDEBAR.SHARED_FILES.DOWNLOAD_ERROR'));
+  } finally {
+    downloadingId.value = null;
+  }
+};
+</script>
+
+<template>
+  <section v-if="mediaAttachments.length" class="flex flex-col gap-2.5">
+    <header class="flex items-center justify-between px-0.5">
+      <h4
+        class="text-xs font-semibold tracking-wider uppercase text-n-slate-11"
+      >
+        {{ t('CONVERSATION_SIDEBAR.SHARED_FILES.MEDIA_HEADING') }}
+        <span
+          class="ms-1 font-medium tracking-normal normal-case text-n-slate-10"
+        >
+          {{ mediaAttachments.length }}
+        </span>
+      </h4>
+      <NextButton
+        v-if="overflow > 0"
+        ghost
+        slate
+        xs
+        trailing-icon
+        :icon="showAll ? 'i-lucide-chevron-up' : 'i-lucide-chevron-right'"
+        :label="
+          showAll
+            ? t('CONVERSATION_SIDEBAR.SHARED_FILES.SHOW_LESS')
+            : t('CONVERSATION_SIDEBAR.SHARED_FILES.VIEW_ALL')
+        "
+        @click="showAll = !showAll"
+      />
+    </header>
+    <div class="grid grid-cols-3 gap-2">
+      <div
+        v-for="(attachment, index) in visibleMedia"
+        :key="attachment.id"
+        role="button"
+        tabindex="0"
+        class="relative w-full overflow-hidden transition-all duration-200 rounded-lg cursor-pointer aspect-square bg-n-slate-3 shadow-sm hover:shadow-md hover:-translate-y-px group focus:outline-none focus-visible:ring-2 focus-visible:ring-n-blue-9"
+        @click="onTileActivate(attachment, index)"
+        @keydown.enter="onTileActivate(attachment, index)"
+        @keydown.space.prevent="onTileActivate(attachment, index)"
+      >
+        <template v-if="!isOverflowTile(index)">
+          <img
+            v-if="hasPreview(attachment)"
+            :src="imagePreviewSrc(attachment)"
+            class="object-cover w-full h-full transition-transform duration-300 group-hover:scale-110"
+            loading="lazy"
+            :alt="fileNameFromUrl(attachment.data_url)"
+            @error="onPreviewError(attachment)"
+          />
+          <video
+            v-else-if="hasVideoPreview(attachment)"
+            :src="`${attachment.data_url}#t=0.1`"
+            preload="metadata"
+            muted
+            playsinline
+            class="object-cover w-full h-full transition-transform duration-300 group-hover:scale-110 pointer-events-none"
+            @loadedmetadata="onLoadedMetadata(attachment, $event)"
+            @error="onPreviewError(attachment)"
+          />
+          <div
+            v-else
+            class="flex items-center justify-center w-full h-full bg-gradient-to-br from-n-slate-3 to-n-slate-4"
+          >
+            <Icon
+              :icon="fallbackIcon(attachment.file_type)"
+              class="size-6 text-n-slate-11"
+            />
+          </div>
+
+          <audio
+            v-if="isAudioType(attachment.file_type) && attachment.data_url"
+            :src="attachment.data_url"
+            preload="metadata"
+            class="hidden"
+            @loadedmetadata="onLoadedMetadata(attachment, $event)"
+          />
+
+          <div
+            class="absolute inset-0 transition-opacity duration-200 opacity-0 pointer-events-none group-hover:opacity-100 bg-gradient-to-t from-black/40 via-transparent to-transparent"
+          />
+
+          <div
+            v-if="hasVideoPreview(attachment)"
+            class="absolute inset-0 flex items-center justify-center pointer-events-none bg-gradient-to-t from-black/30 via-transparent to-transparent"
+          >
+            <div
+              class="flex items-center justify-center rounded-full size-7 bg-white/95 shadow-md"
+            >
+              <Icon icon="i-lucide-play" class="ms-0.5 size-3.5 text-n-black" />
+            </div>
+          </div>
+
+          <span
+            v-if="
+              isPlayableType(attachment.file_type) &&
+              displayDuration(attachment)
+            "
+            class="absolute text-xxs font-medium tabular-nums transition-opacity bottom-1.5 ltr:right-1.5 rtl:left-1.5 text-white [text-shadow:_0_1px_3px_rgba(0,0,0,0.95),_0_0_10px_rgba(0,0,0,0.7)] group-hover:opacity-0"
+          >
+            {{ displayDuration(attachment) }}
+          </span>
+
+          <span
+            v-if="displayTime(attachment)"
+            class="absolute text-xxs font-medium transition-opacity opacity-0 bottom-1.5 ltr:left-1.5 rtl:right-1.5 text-white [text-shadow:_0_1px_3px_rgba(0,0,0,0.95),_0_0_10px_rgba(0,0,0,0.7)] group-hover:opacity-100"
+          >
+            {{ displayTime(attachment) }}
+          </span>
+
+          <button
+            type="button"
+            class="absolute flex items-center justify-center !p-px transition-all rounded-full opacity-0 bottom-1.5 ltr:right-1.5 rtl:left-1.5 size-6 bg-white/95 shadow-md group-hover:opacity-100 hover:bg-white disabled:opacity-50"
+            :disabled="downloadingId === attachment.id"
+            :aria-label="t('CONVERSATION_SIDEBAR.SHARED_FILES.DOWNLOAD')"
+            @click.stop="onDownloadFile(attachment)"
+            @keydown.enter.stop
+            @keydown.space.stop
+          >
+            <Icon icon="i-lucide-download" class="size-3 text-n-black" />
+          </button>
+
+          <button
+            v-if="showJumpToMessage && attachment.message_id"
+            v-tooltip.top="{
+              content: t('CONVERSATION_SIDEBAR.SHARED_FILES.JUMP_TO_MESSAGE'),
+              delay: { show: 500, hide: 0 },
+            }"
+            type="button"
+            class="absolute flex items-center justify-center !p-px transition-all rounded-full opacity-0 top-1.5 ltr:right-1.5 rtl:left-1.5 size-6 bg-white/95 shadow-md group-hover:opacity-100 hover:bg-white"
+            :aria-label="t('CONVERSATION_SIDEBAR.SHARED_FILES.JUMP_TO_MESSAGE')"
+            @click.stop="emit('jumpToMessage', attachment)"
+            @keydown.enter.stop
+            @keydown.space.stop
+          >
+            <Icon icon="i-lucide-external-link" class="size-3 text-n-black" />
+          </button>
+        </template>
+
+        <div
+          v-if="isOverflowTile(index)"
+          class="absolute inset-0 flex items-center justify-center bg-n-slate-5"
+        >
+          <span class="text-base font-semibold text-n-slate-12">
+            {{
+              t('CONVERSATION_SIDEBAR.SHARED_FILES.MORE_COUNT', {
+                count: overflow,
+              })
+            }}
+          </span>
+        </div>
+      </div>
+    </div>
+  </section>
+  <template v-else />
+</template>

app/javascript/dashboard/components-next/breadcrumb/Breadcrumb.vue

@@ -2,6 +2,7 @@
 import { useI18n } from 'vue-i18n';
 
 import Icon from 'dashboard/components-next/icon/Icon.vue';
+import EmojiIcon from 'dashboard/components-next/emoji-icon-picker/EmojiIcon.vue';
 
 defineProps({
   items: {
@@ -47,8 +48,17 @@ const onClick = (item, index) => {
         </button>
 
         <!-- The last breadcrumb item is plain text -->
-        <span v-else class="text-sm truncate text-n-slate-12 min-w-0 block">
-          {{ item.emoji ? item.emoji : '' }} {{ item.label }}
+        <span
+          v-else
+          class="inline-flex items-center gap-1 text-sm truncate min-w-0"
+        >
+          <EmojiIcon
+            v-if="item.emoji"
+            :value="item.emoji"
+            :color="item.iconColor"
+            class="flex-shrink-0 size-4"
+          />
+          <span class="truncate text-n-slate-12">{{ item.label }}</span>
         </span>
       </li>
     </ol>

app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.vue

@@ -3,6 +3,7 @@ import { ref, computed, onMounted } from 'vue';
 import { useI18n } from 'vue-i18n';
 
 import Icon from 'dashboard/components-next/icon/Icon.vue';
+import EmojiIcon from 'dashboard/components-next/emoji-icon-picker/EmojiIcon.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 
@@ -162,7 +163,7 @@ onMounted(() => {
         >
           <p
             v-if="section.title"
-            class="px-2 py-2 text-xs mb-0 font-medium text-n-slate-11 uppercase tracking-wide sticky top-0 z-10 bg-n-alpha-3 backdrop-blur-sm"
+            class="px-2 py-2 text-xs mb-0 font-medium text-n-slate-11 uppercase tracking-wide sticky top-0 z-10 bg-n-alpha-3 backdrop-blur-sm truncate min-w-0"
           >
             {{ section.title }}
           </p>
@@ -207,9 +208,12 @@ onMounted(() => {
                 class="flex-shrink-0 size-3.5"
               />
             </slot>
-            <span v-if="item.emoji" class="flex-shrink-0">{{
-              item.emoji
-            }}</span>
+            <EmojiIcon
+              v-if="item.emoji"
+              :value="item.emoji"
+              :color="item.iconColor"
+              class="flex-shrink-0 size-4"
+            />
             <slot name="label" :item="item">
               <span
                 v-if="item.label"
@@ -260,7 +264,12 @@ onMounted(() => {
               class="flex-shrink-0 size-3.5"
             />
           </slot>
-          <span v-if="item.emoji" class="flex-shrink-0">{{ item.emoji }}</span>
+          <EmojiIcon
+            v-if="item.emoji"
+            :value="item.emoji"
+            :color="item.iconColor"
+            class="flex-shrink-0 size-4"
+          />
           <slot name="label" :item="item">
             <span
               v-if="item.label"

app/javascript/dashboard/components-next/emoji-icon-picker/ColorPalette.vue

@@ -0,0 +1,27 @@
+<script setup>
+import { useI18n } from 'vue-i18n';
+import { ICON_COLORS } from './constants';
+
+const { t } = useI18n();
+const selectedColor = defineModel({ type: String, default: '' });
+</script>
+
+<template>
+  <div class="flex items-center justify-between gap-1 px-0.5 mx-2 py-1 mb-px">
+    <button
+      v-for="color in ICON_COLORS"
+      :key="color.value"
+      v-tooltip.top="t(`EMOJI_ICON_PICKER.COLORS.${color.name}`)"
+      type="button"
+      class="flex items-center justify-center flex-shrink-0 transition-all rounded-full size-5 ring-offset-2 ring-offset-n-surface-2 hover:ring-2"
+      :class="{ 'ring-2': selectedColor === color.value }"
+      :style="{ backgroundColor: color.value, '--tw-ring-color': color.value }"
+      @click="selectedColor = color.value"
+    >
+      <span
+        v-if="selectedColor === color.value"
+        class="text-white i-lucide-check size-3"
+      />
+    </button>
+  </div>
+</template>

app/javascript/dashboard/components-next/emoji-icon-picker/EmojiIcon.vue

@@ -0,0 +1,35 @@
+<script setup>
+import { computed } from 'vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import { isIconValue, iconClassFor } from './constants';
+
+// Renders a saved picker value: a color-tinted icon or an emoji.
+const props = defineProps({
+  value: {
+    type: String,
+    default: '',
+  },
+  color: {
+    type: String,
+    default: '',
+  },
+});
+
+const isIcon = computed(() => isIconValue(props.value));
+const iconClass = computed(() => iconClassFor(props.value));
+const iconStyle = computed(() =>
+  props.color ? { color: props.color } : undefined
+);
+</script>
+
+<template>
+  <span class="inline-flex items-center justify-center leading-none">
+    <Icon
+      v-if="isIcon"
+      :icon="iconClass"
+      class="size-full"
+      :style="iconStyle"
+    />
+    <span v-else v-dompurify-html="value" />
+  </span>
+</template>

app/javascript/dashboard/components-next/emoji-icon-picker/EmojiIconPicker.vue

@@ -0,0 +1,310 @@
+<script setup>
+import { ref, computed, watch, onMounted } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { Virtualizer } from 'virtua/vue';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import Input from 'dashboard/components-next/input/Input.vue';
+import ColorPalette from './ColorPalette.vue';
+import { CURATED_ICONS } from './icons';
+import {
+  DEFAULT_ICON_COLOR,
+  ICON_STYLE,
+  PICKER_MODE,
+  PICKER_TAB,
+  isIconValue,
+} from './constants';
+import {
+  buildEmojiSections,
+  getEmojiTint,
+  getRecentEmojis,
+  addRecentEmoji,
+} from 'shared/components/emoji/pickerHelper';
+
+const props = defineProps({
+  // 'both' shows Icons + Emojis tabs; 'emoji' shows only the emoji panel.
+  mode: {
+    type: String,
+    default: PICKER_MODE.BOTH,
+    validator: value => Object.values(PICKER_MODE).includes(value),
+  },
+  // Saved value: an emoji char or an icon name (e.g. "rocket-line").
+  value: {
+    type: String,
+    default: '',
+  },
+  // Current stored icon color (hex), used to preselect a swatch.
+  color: {
+    type: String,
+    default: '',
+  },
+  showRemoveButton: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['select', 'remove', 'colorChange']);
+
+const { t } = useI18n();
+
+const showTabs = computed(() => props.mode === PICKER_MODE.BOTH);
+const showHeader = computed(
+  () => showTabs.value || (props.showRemoveButton && props.value)
+);
+
+const activeTab = ref(
+  props.value && !isIconValue(props.value)
+    ? PICKER_TAB.EMOJIS
+    : PICKER_TAB.ICONS
+);
+
+const tabs = computed(() => [
+  {
+    id: PICKER_TAB.ICONS,
+    label: t('EMOJI_ICON_PICKER.TABS.ICONS'),
+    icon: 'i-lucide-shapes',
+  },
+  {
+    id: PICKER_TAB.EMOJIS,
+    label: t('EMOJI_ICON_PICKER.TABS.EMOJIS'),
+    icon: 'i-lucide-smile',
+  },
+]);
+
+// Icons
+const iconSearch = ref('');
+const selectedColor = ref(props.color || DEFAULT_ICON_COLOR);
+// Preselect the outline/filled toggle from the saved icon's style suffix.
+const iconStyle = ref(
+  props.value.endsWith(`-${ICON_STYLE.FILL}`)
+    ? ICON_STYLE.FILL
+    : ICON_STYLE.LINE
+);
+
+const filteredIcons = computed(() => {
+  const term = iconSearch.value.trim().toLowerCase();
+  if (!term) return CURATED_ICONS;
+  return CURATED_ICONS.filter(
+    icon => icon.name.includes(term) || icon.keywords.includes(term)
+  );
+});
+
+const toggleIconStyle = () => {
+  iconStyle.value =
+    iconStyle.value === ICON_STYLE.LINE ? ICON_STYLE.FILL : ICON_STYLE.LINE;
+};
+
+// Each icon button tints its hover with the selected color (low opacity).
+const iconHoverStyle = computed(() => ({
+  '--ep-tint': `${selectedColor.value}24`,
+}));
+
+const selectIcon = icon => {
+  // Store the name with its style suffix, e.g. "rocket-fill".
+  const value = `${icon.name}-${iconStyle.value}`;
+  emit('select', {
+    type: 'icon',
+    value,
+    icon: value,
+    color: selectedColor.value,
+  });
+};
+
+watch(selectedColor, color => {
+  if (isIconValue(props.value)) emit('colorChange', color);
+});
+
+// Emojis
+const emojiSearch = ref('');
+const recentEmojis = ref([]);
+
+onMounted(() => {
+  recentEmojis.value = getRecentEmojis();
+});
+
+const emojiSections = computed(() =>
+  buildEmojiSections(
+    emojiSearch.value,
+    recentEmojis.value,
+    t('EMOJI_ICON_PICKER.FREQUENTLY_USED')
+  )
+);
+
+// Tints an emoji button with a light shade of the emoji's own color on hover.
+const applyEmojiTint = (event, emoji) => {
+  event.currentTarget.style.setProperty('--ep-tint', getEmojiTint(emoji));
+};
+
+const selectEmoji = emoji => {
+  recentEmojis.value = addRecentEmoji(emoji);
+  emit('select', { type: 'emoji', value: emoji.emoji, emoji: emoji.emoji });
+};
+</script>
+
+<template>
+  <div
+    role="dialog"
+    class="absolute z-20 flex flex-col overflow-hidden shadow-xl w-[22rem] bg-n-surface-2 backdrop-blur-[100px] rounded-2xl outline outline-1 outline-n-weak dark:outline-n-strong/50"
+  >
+    <div v-if="showHeader" class="flex items-center justify-between gap-2 p-2">
+      <div v-if="showTabs" class="flex gap-0.5 p-0.5 rounded-lg bg-n-alpha-1">
+        <button
+          v-for="tab in tabs"
+          :key="tab.id"
+          v-tooltip.top="tab.label"
+          type="button"
+          class="flex items-center justify-center !p-0 transition-all rounded-md size-7 active:scale-[0.92]"
+          :class="
+            activeTab === tab.id
+              ? 'bg-n-surface-1 shadow-sm text-n-slate-12'
+              : 'text-n-slate-10 hover:text-n-slate-12'
+          "
+          @click="activeTab = tab.id"
+        >
+          <span :class="tab.icon" class="size-4" />
+        </button>
+      </div>
+      <Button
+        v-if="showRemoveButton && value"
+        v-tooltip.top="t('EMOJI_ICON_PICKER.REMOVE')"
+        variant="ghost"
+        color="slate"
+        size="sm"
+        icon="i-lucide-eraser"
+        class="flex-shrink-0"
+        @click="emit('remove')"
+      />
+    </div>
+
+    <!-- Icons panel -->
+    <div
+      v-if="showTabs && activeTab === PICKER_TAB.ICONS"
+      class="flex flex-col gap-1.5"
+      :style="iconHoverStyle"
+    >
+      <ColorPalette v-model="selectedColor" />
+      <div class="flex items-center gap-1 px-2">
+        <Input
+          v-model="iconSearch"
+          size="md"
+          class="flex-1"
+          :placeholder="t('EMOJI_ICON_PICKER.SEARCH_ICON')"
+          custom-input-class="!ps-9 !bg-transparent"
+          autofocus
+        >
+          <template #prefix>
+            <span
+              class="absolute z-10 -translate-y-1/2 i-lucide-search size-4 text-n-slate-10 top-1/2 start-3"
+            />
+          </template>
+        </Input>
+        <button
+          v-tooltip.top="
+            iconStyle === ICON_STYLE.FILL
+              ? t('EMOJI_ICON_PICKER.STYLE.FILLED')
+              : t('EMOJI_ICON_PICKER.STYLE.OUTLINE')
+          "
+          type="button"
+          class="flex items-center justify-center flex-shrink-0 transition-all rounded-lg !p-2 size-9 text-n-slate-11 hover:bg-[var(--ep-tint)] active:scale-[0.92]"
+          @click="toggleIconStyle"
+        >
+          <span
+            :class="
+              iconStyle === ICON_STYLE.FILL
+                ? 'i-ri-contrast-2-fill'
+                : 'i-ri-contrast-2-line'
+            "
+            class="size-[1.2rem]"
+            :style="{ color: selectedColor }"
+          />
+        </button>
+      </div>
+      <div
+        v-if="filteredIcons.length"
+        class="grid grid-cols-10 h-52 gap-0.5 overflow-y-auto no-scrollbar content-start px-2 pb-2"
+      >
+        <button
+          v-for="icon in filteredIcons"
+          :key="icon.name"
+          type="button"
+          :title="icon.name"
+          class="flex items-center justify-center !p-0 size-8 transition-colors rounded-lg aspect-square hover:bg-[var(--ep-tint)] active:enabled:scale-[0.97]"
+          @click="selectIcon(icon)"
+        >
+          <span
+            :class="icon[iconStyle]"
+            class="size-[1.125rem]"
+            :style="{ color: selectedColor }"
+          />
+        </button>
+      </div>
+      <div
+        v-else
+        class="flex flex-col items-center justify-center gap-2 h-52 text-n-slate-10"
+      >
+        <span class="i-lucide-search-x size-7" />
+        <span class="text-sm font-medium">
+          {{ t('EMOJI_ICON_PICKER.NO_ICON') }}
+        </span>
+      </div>
+    </div>
+
+    <!-- Emojis panel -->
+    <div
+      v-if="!showTabs || activeTab === PICKER_TAB.EMOJIS"
+      class="flex flex-col gap-1.5"
+      :class="{ 'pt-2': !showHeader }"
+    >
+      <div class="px-2">
+        <Input
+          v-model="emojiSearch"
+          size="md"
+          :placeholder="t('EMOJI_ICON_PICKER.SEARCH_EMOJI')"
+          custom-input-class="!ps-9 !bg-transparent"
+          autofocus
+        >
+          <template #prefix>
+            <span
+              class="absolute z-10 -translate-y-1/2 i-lucide-search size-4 text-n-slate-10 top-1/2 start-3"
+            />
+          </template>
+        </Input>
+      </div>
+      <div
+        v-if="emojiSections.length"
+        class="h-60 overflow-y-auto px-2 no-scrollbar pb-2"
+      >
+        <Virtualizer v-slot="{ item: section }" :data="emojiSections">
+          <h5
+            class="px-1 pt-2 pb-1 m-0 text-xs font-medium tracking-wide uppercase text-n-slate-10"
+          >
+            {{ section.name }}
+          </h5>
+          <div class="grid grid-cols-10 gap-0.5">
+            <button
+              v-for="emoji in section.emojis"
+              :key="`${section.name}-${emoji.slug}`"
+              type="button"
+              :title="emoji.name"
+              class="flex items-center justify-center !p-0 size-8 w-full max-w-[2rem] text-xl transition-colors rounded-lg aspect-square hover:bg-[var(--ep-tint)] active:enabled:scale-[0.97]"
+              @mouseenter="applyEmojiTint($event, emoji.emoji)"
+              @click="selectEmoji(emoji)"
+            >
+              {{ emoji.emoji }}
+            </button>
+          </div>
+        </Virtualizer>
+      </div>
+      <div
+        v-else
+        class="flex flex-col items-center justify-center gap-2 h-60 text-n-slate-10"
+      >
+        <span class="i-lucide-smile-plus size-7" />
+        <span class="text-sm font-medium">
+          {{ t('EMOJI_ICON_PICKER.NO_EMOJI') }}
+        </span>
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/emoji-icon-picker/constants.js

@@ -0,0 +1,40 @@
+// Prefix that turns a stored icon name (e.g. "rocket-line") into a class.
+// Swapping icon libraries means changing this and the curated set only.
+export const ICON_PREFIX = 'i-ri-';
+
+export const ICON_STYLE = {
+  LINE: 'line',
+  FILL: 'fill',
+};
+
+// Icon values are ascii names (e.g. "rocket-line"); emoji are non-ascii.
+export const isIconValue = value =>
+  typeof value === 'string' && /^[a-z][a-z0-9-]*$/.test(value);
+
+export const iconClassFor = value =>
+  value.startsWith(ICON_PREFIX) ? value : `${ICON_PREFIX}${value}`;
+
+export const ICON_COLORS = [
+  { name: 'SLATE', value: '#64748B' },
+  { name: 'RED', value: '#EF4444' },
+  { name: 'ORANGE', value: '#F97316' },
+  { name: 'AMBER', value: '#F59E0B' },
+  { name: 'GREEN', value: '#22C55E' },
+  { name: 'TEAL', value: '#14B8A6' },
+  { name: 'BLUE', value: '#3B82F6' },
+  { name: 'INDIGO', value: '#6366F1' },
+  { name: 'VIOLET', value: '#8B5CF6' },
+  { name: 'PINK', value: '#EC4899' },
+];
+
+export const DEFAULT_ICON_COLOR = '#3B82F6';
+
+export const PICKER_MODE = {
+  BOTH: 'both',
+  EMOJI: 'emoji',
+};
+
+export const PICKER_TAB = {
+  ICONS: 'icons',
+  EMOJIS: 'emojis',
+};

app/javascript/dashboard/components-next/emoji-icon-picker/icons.js

@@ -0,0 +1,983 @@
+// Curated Remix (ri) icons, each with a `line` and `fill` class. The class
+// literals are kept here so Tailwind generates them. { name, keywords, line, fill }
+
+export const CURATED_ICONS = [
+  {
+    name: 'home',
+    keywords: 'home house main',
+    line: 'i-ri-home-line',
+    fill: 'i-ri-home-fill',
+  },
+  {
+    name: 'star',
+    keywords: 'favorite star',
+    line: 'i-ri-star-line',
+    fill: 'i-ri-star-fill',
+  },
+  {
+    name: 'heart',
+    keywords: 'like love',
+    line: 'i-ri-heart-line',
+    fill: 'i-ri-heart-fill',
+  },
+  {
+    name: 'bookmark',
+    keywords: 'save',
+    line: 'i-ri-bookmark-line',
+    fill: 'i-ri-bookmark-fill',
+  },
+  {
+    name: 'flag-2',
+    keywords: 'flag report',
+    line: 'i-ri-flag-2-line',
+    fill: 'i-ri-flag-2-fill',
+  },
+  {
+    name: 'price-tag-3',
+    keywords: 'tag label',
+    line: 'i-ri-price-tag-3-line',
+    fill: 'i-ri-price-tag-3-fill',
+  },
+  {
+    name: 'map-pin',
+    keywords: 'location place',
+    line: 'i-ri-map-pin-line',
+    fill: 'i-ri-map-pin-fill',
+  },
+  {
+    name: 'sparkling-2',
+    keywords: 'magic ai shine sparkle',
+    line: 'i-ri-sparkling-2-line',
+    fill: 'i-ri-sparkling-2-fill',
+  },
+  {
+    name: 'fire',
+    keywords: 'flame hot trending',
+    line: 'i-ri-fire-line',
+    fill: 'i-ri-fire-fill',
+  },
+  {
+    name: 'lightbulb',
+    keywords: 'idea tip',
+    line: 'i-ri-lightbulb-line',
+    fill: 'i-ri-lightbulb-fill',
+  },
+  {
+    name: 'rocket',
+    keywords: 'launch startup ship',
+    line: 'i-ri-rocket-line',
+    fill: 'i-ri-rocket-fill',
+  },
+  {
+    name: 'focus-3',
+    keywords: 'target goal aim',
+    line: 'i-ri-focus-3-line',
+    fill: 'i-ri-focus-3-fill',
+  },
+  {
+    name: 'award',
+    keywords: 'prize badge medal',
+    line: 'i-ri-award-line',
+    fill: 'i-ri-award-fill',
+  },
+  {
+    name: 'trophy',
+    keywords: 'win achievement',
+    line: 'i-ri-trophy-line',
+    fill: 'i-ri-trophy-fill',
+  },
+  {
+    name: 'vip-crown-2',
+    keywords: 'crown premium vip',
+    line: 'i-ri-vip-crown-2-line',
+    fill: 'i-ri-vip-crown-2-fill',
+  },
+  {
+    name: 'vip-diamond',
+    keywords: 'gem diamond premium',
+    line: 'i-ri-vip-diamond-line',
+    fill: 'i-ri-vip-diamond-fill',
+  },
+  {
+    name: 'gift',
+    keywords: 'present reward',
+    line: 'i-ri-gift-line',
+    fill: 'i-ri-gift-fill',
+  },
+  {
+    name: 'notification-3',
+    keywords: 'bell alert',
+    line: 'i-ri-notification-3-line',
+    fill: 'i-ri-notification-3-fill',
+  },
+  {
+    name: 'global',
+    keywords: 'globe world web',
+    line: 'i-ri-global-line',
+    fill: 'i-ri-global-fill',
+  },
+  {
+    name: 'compass-3',
+    keywords: 'explore discover',
+    line: 'i-ri-compass-3-line',
+    fill: 'i-ri-compass-3-fill',
+  },
+  {
+    name: 'puzzle-2',
+    keywords: 'extension integration',
+    line: 'i-ri-puzzle-2-line',
+    fill: 'i-ri-puzzle-2-fill',
+  },
+  {
+    name: 'ticket-2',
+    keywords: 'support coupon',
+    line: 'i-ri-ticket-2-line',
+    fill: 'i-ri-ticket-2-fill',
+  },
+  {
+    name: 'megaphone',
+    keywords: 'announce broadcast marketing',
+    line: 'i-ri-megaphone-line',
+    fill: 'i-ri-megaphone-fill',
+  },
+  {
+    name: 'briefcase-4',
+    keywords: 'work job business',
+    line: 'i-ri-briefcase-4-line',
+    fill: 'i-ri-briefcase-4-fill',
+  },
+  {
+    name: 'building-2',
+    keywords: 'company office org',
+    line: 'i-ri-building-2-line',
+    fill: 'i-ri-building-2-fill',
+  },
+  {
+    name: 'store-2',
+    keywords: 'shop commerce',
+    line: 'i-ri-store-2-line',
+    fill: 'i-ri-store-2-fill',
+  },
+  {
+    name: 'community',
+    keywords: 'group team',
+    line: 'i-ri-community-line',
+    fill: 'i-ri-community-fill',
+  },
+  {
+    name: 'folder',
+    keywords: 'directory',
+    line: 'i-ri-folder-line',
+    fill: 'i-ri-folder-fill',
+  },
+  {
+    name: 'folder-open',
+    keywords: 'directory open',
+    line: 'i-ri-folder-open-line',
+    fill: 'i-ri-folder-open-fill',
+  },
+  {
+    name: 'file',
+    keywords: 'document',
+    line: 'i-ri-file-line',
+    fill: 'i-ri-file-fill',
+  },
+  {
+    name: 'file-text',
+    keywords: 'document doc',
+    line: 'i-ri-file-text-line',
+    fill: 'i-ri-file-text-fill',
+  },
+  {
+    name: 'file-copy',
+    keywords: 'documents files',
+    line: 'i-ri-file-copy-line',
+    fill: 'i-ri-file-copy-fill',
+  },
+  {
+    name: 'clipboard',
+    keywords: 'copy tasks',
+    line: 'i-ri-clipboard-line',
+    fill: 'i-ri-clipboard-fill',
+  },
+  {
+    name: 'book-2',
+    keywords: 'read guide book',
+    line: 'i-ri-book-2-line',
+    fill: 'i-ri-book-2-fill',
+  },
+  {
+    name: 'book-open',
+    keywords: 'read guide docs',
+    line: 'i-ri-book-open-line',
+    fill: 'i-ri-book-open-fill',
+  },
+  {
+    name: 'graduation-cap',
+    keywords: 'learn course education',
+    line: 'i-ri-graduation-cap-line',
+    fill: 'i-ri-graduation-cap-fill',
+  },
+  {
+    name: 'newspaper',
+    keywords: 'news article blog',
+    line: 'i-ri-newspaper-line',
+    fill: 'i-ri-newspaper-fill',
+  },
+  {
+    name: 'sticky-note',
+    keywords: 'note memo',
+    line: 'i-ri-sticky-note-line',
+    fill: 'i-ri-sticky-note-fill',
+  },
+  {
+    name: 'pencil',
+    keywords: 'write edit',
+    line: 'i-ri-pencil-line',
+    fill: 'i-ri-pencil-fill',
+  },
+  {
+    name: 'quill-pen',
+    keywords: 'write author',
+    line: 'i-ri-quill-pen-line',
+    fill: 'i-ri-quill-pen-fill',
+  },
+  {
+    name: 'mark-pen',
+    keywords: 'highlight',
+    line: 'i-ri-mark-pen-line',
+    fill: 'i-ri-mark-pen-fill',
+  },
+  {
+    name: 'calendar-2',
+    keywords: 'date schedule calendar',
+    line: 'i-ri-calendar-2-line',
+    fill: 'i-ri-calendar-2-fill',
+  },
+  {
+    name: 'calendar-event',
+    keywords: 'schedule event',
+    line: 'i-ri-calendar-event-line',
+    fill: 'i-ri-calendar-event-fill',
+  },
+  {
+    name: 'time',
+    keywords: 'clock time',
+    line: 'i-ri-time-line',
+    fill: 'i-ri-time-fill',
+  },
+  {
+    name: 'timer',
+    keywords: 'countdown',
+    line: 'i-ri-timer-line',
+    fill: 'i-ri-timer-fill',
+  },
+  {
+    name: 'history',
+    keywords: 'recent past',
+    line: 'i-ri-history-line',
+    fill: 'i-ri-history-fill',
+  },
+  {
+    name: 'hourglass',
+    keywords: 'wait time',
+    line: 'i-ri-hourglass-line',
+    fill: 'i-ri-hourglass-fill',
+  },
+  {
+    name: 'shopping-cart-2',
+    keywords: 'buy ecommerce cart',
+    line: 'i-ri-shopping-cart-2-line',
+    fill: 'i-ri-shopping-cart-2-fill',
+  },
+  {
+    name: 'shopping-bag-3',
+    keywords: 'buy purchase bag',
+    line: 'i-ri-shopping-bag-3-line',
+    fill: 'i-ri-shopping-bag-3-fill',
+  },
+  {
+    name: 'box-3',
+    keywords: 'package box shipping',
+    line: 'i-ri-box-3-line',
+    fill: 'i-ri-box-3-fill',
+  },
+  {
+    name: 'archive',
+    keywords: 'store box archive',
+    line: 'i-ri-archive-line',
+    fill: 'i-ri-archive-fill',
+  },
+  {
+    name: 'bank-card',
+    keywords: 'pay billing card credit',
+    line: 'i-ri-bank-card-line',
+    fill: 'i-ri-bank-card-fill',
+  },
+  {
+    name: 'wallet-3',
+    keywords: 'money pay wallet',
+    line: 'i-ri-wallet-3-line',
+    fill: 'i-ri-wallet-3-fill',
+  },
+  {
+    name: 'money-dollar-circle',
+    keywords: 'money price usd',
+    line: 'i-ri-money-dollar-circle-line',
+    fill: 'i-ri-money-dollar-circle-fill',
+  },
+  {
+    name: 'copper-coin',
+    keywords: 'coins money',
+    line: 'i-ri-copper-coin-line',
+    fill: 'i-ri-copper-coin-fill',
+  },
+  {
+    name: 'currency',
+    keywords: 'money exchange',
+    line: 'i-ri-currency-line',
+    fill: 'i-ri-currency-fill',
+  },
+  {
+    name: 'receipt',
+    keywords: 'invoice bill',
+    line: 'i-ri-receipt-line',
+    fill: 'i-ri-receipt-fill',
+  },
+  {
+    name: 'percent',
+    keywords: 'discount sale',
+    line: 'i-ri-percent-line',
+    fill: 'i-ri-percent-fill',
+  },
+  {
+    name: 'calculator',
+    keywords: 'math',
+    line: 'i-ri-calculator-line',
+    fill: 'i-ri-calculator-fill',
+  },
+  {
+    name: 'mail',
+    keywords: 'email message',
+    line: 'i-ri-mail-line',
+    fill: 'i-ri-mail-fill',
+  },
+  {
+    name: 'send-plane',
+    keywords: 'send submit',
+    line: 'i-ri-send-plane-line',
+    fill: 'i-ri-send-plane-fill',
+  },
+  {
+    name: 'chat-3',
+    keywords: 'chat talk message',
+    line: 'i-ri-chat-3-line',
+    fill: 'i-ri-chat-3-fill',
+  },
+  {
+    name: 'message-2',
+    keywords: 'chat comment',
+    line: 'i-ri-message-2-line',
+    fill: 'i-ri-message-2-fill',
+  },
+  {
+    name: 'question-answer',
+    keywords: 'chat conversation faq',
+    line: 'i-ri-question-answer-line',
+    fill: 'i-ri-question-answer-fill',
+  },
+  {
+    name: 'phone',
+    keywords: 'call',
+    line: 'i-ri-phone-line',
+    fill: 'i-ri-phone-fill',
+  },
+  {
+    name: 'vidicon',
+    keywords: 'video call meeting',
+    line: 'i-ri-vidicon-line',
+    fill: 'i-ri-vidicon-fill',
+  },
+  {
+    name: 'mic',
+    keywords: 'record voice audio',
+    line: 'i-ri-mic-line',
+    fill: 'i-ri-mic-fill',
+  },
+  {
+    name: 'group',
+    keywords: 'team people users',
+    line: 'i-ri-group-line',
+    fill: 'i-ri-group-fill',
+  },
+  {
+    name: 'user',
+    keywords: 'person account',
+    line: 'i-ri-user-line',
+    fill: 'i-ri-user-fill',
+  },
+  {
+    name: 'user-add',
+    keywords: 'add member',
+    line: 'i-ri-user-add-line',
+    fill: 'i-ri-user-add-fill',
+  },
+  {
+    name: 'contacts',
+    keywords: 'person card contact',
+    line: 'i-ri-contacts-line',
+    fill: 'i-ri-contacts-fill',
+  },
+  {
+    name: 'emotion-happy',
+    keywords: 'happy smile emoji',
+    line: 'i-ri-emotion-happy-line',
+    fill: 'i-ri-emotion-happy-fill',
+  },
+  {
+    name: 'thumb-up',
+    keywords: 'like approve',
+    line: 'i-ri-thumb-up-line',
+    fill: 'i-ri-thumb-up-fill',
+  },
+  {
+    name: 'hand-heart',
+    keywords: 'care support',
+    line: 'i-ri-hand-heart-line',
+    fill: 'i-ri-hand-heart-fill',
+  },
+  {
+    name: 'at',
+    keywords: 'mention email at',
+    line: 'i-ri-at-line',
+    fill: 'i-ri-at-fill',
+  },
+  {
+    name: 'image-2',
+    keywords: 'picture photo image',
+    line: 'i-ri-image-2-line',
+    fill: 'i-ri-image-2-fill',
+  },
+  {
+    name: 'camera-3',
+    keywords: 'photo camera',
+    line: 'i-ri-camera-3-line',
+    fill: 'i-ri-camera-3-fill',
+  },
+  {
+    name: 'film',
+    keywords: 'movie video',
+    line: 'i-ri-film-line',
+    fill: 'i-ri-film-fill',
+  },
+  {
+    name: 'music-2',
+    keywords: 'audio song music',
+    line: 'i-ri-music-2-line',
+    fill: 'i-ri-music-2-fill',
+  },
+  {
+    name: 'headphone',
+    keywords: 'audio support',
+    line: 'i-ri-headphone-line',
+    fill: 'i-ri-headphone-fill',
+  },
+  {
+    name: 'palette',
+    keywords: 'color design art',
+    line: 'i-ri-palette-line',
+    fill: 'i-ri-palette-fill',
+  },
+  {
+    name: 'brush-3',
+    keywords: 'paint design brush',
+    line: 'i-ri-brush-3-line',
+    fill: 'i-ri-brush-3-fill',
+  },
+  {
+    name: 'scissors-2',
+    keywords: 'cut',
+    line: 'i-ri-scissors-2-line',
+    fill: 'i-ri-scissors-2-fill',
+  },
+  {
+    name: 'code-s-slash',
+    keywords: 'develop code programming',
+    line: 'i-ri-code-s-slash-line',
+    fill: 'i-ri-code-s-slash-fill',
+  },
+  {
+    name: 'terminal-box',
+    keywords: 'console cli terminal',
+    line: 'i-ri-terminal-box-line',
+    fill: 'i-ri-terminal-box-fill',
+  },
+  {
+    name: 'git-branch',
+    keywords: 'version code git',
+    line: 'i-ri-git-branch-line',
+    fill: 'i-ri-git-branch-fill',
+  },
+  {
+    name: 'github',
+    keywords: 'git code',
+    line: 'i-ri-github-line',
+    fill: 'i-ri-github-fill',
+  },
+  {
+    name: 'cpu',
+    keywords: 'chip processor',
+    line: 'i-ri-cpu-line',
+    fill: 'i-ri-cpu-fill',
+  },
+  {
+    name: 'database-2',
+    keywords: 'storage data',
+    line: 'i-ri-database-2-line',
+    fill: 'i-ri-database-2-fill',
+  },
+  {
+    name: 'server',
+    keywords: 'host backend',
+    line: 'i-ri-server-line',
+    fill: 'i-ri-server-fill',
+  },
+  {
+    name: 'cloud',
+    keywords: 'storage cloud',
+    line: 'i-ri-cloud-line',
+    fill: 'i-ri-cloud-fill',
+  },
+  {
+    name: 'wifi',
+    keywords: 'network internet',
+    line: 'i-ri-wifi-line',
+    fill: 'i-ri-wifi-fill',
+  },
+  {
+    name: 'computer',
+    keywords: 'screen desktop monitor',
+    line: 'i-ri-computer-line',
+    fill: 'i-ri-computer-fill',
+  },
+  {
+    name: 'smartphone',
+    keywords: 'mobile phone',
+    line: 'i-ri-smartphone-line',
+    fill: 'i-ri-smartphone-fill',
+  },
+  {
+    name: 'macbook',
+    keywords: 'laptop computer',
+    line: 'i-ri-macbook-line',
+    fill: 'i-ri-macbook-fill',
+  },
+  {
+    name: 'bug',
+    keywords: 'issue error bug',
+    line: 'i-ri-bug-line',
+    fill: 'i-ri-bug-fill',
+  },
+  {
+    name: 'command',
+    keywords: 'keyboard shortcut',
+    line: 'i-ri-command-line',
+    fill: 'i-ri-command-fill',
+  },
+  {
+    name: 'settings-3',
+    keywords: 'config gear options settings',
+    line: 'i-ri-settings-3-line',
+    fill: 'i-ri-settings-3-fill',
+  },
+  {
+    name: 'equalizer',
+    keywords: 'controls adjust sliders filter',
+    line: 'i-ri-equalizer-line',
+    fill: 'i-ri-equalizer-fill',
+  },
+  {
+    name: 'tools',
+    keywords: 'fix tools config',
+    line: 'i-ri-tools-line',
+    fill: 'i-ri-tools-fill',
+  },
+  {
+    name: 'hammer',
+    keywords: 'build fix hammer',
+    line: 'i-ri-hammer-line',
+    fill: 'i-ri-hammer-fill',
+  },
+  {
+    name: 'key-2',
+    keywords: 'password access key',
+    line: 'i-ri-key-2-line',
+    fill: 'i-ri-key-2-fill',
+  },
+  {
+    name: 'lock',
+    keywords: 'secure private lock',
+    line: 'i-ri-lock-line',
+    fill: 'i-ri-lock-fill',
+  },
+  {
+    name: 'lock-unlock',
+    keywords: 'open access',
+    line: 'i-ri-lock-unlock-line',
+    fill: 'i-ri-lock-unlock-fill',
+  },
+  {
+    name: 'shield',
+    keywords: 'security protect',
+    line: 'i-ri-shield-line',
+    fill: 'i-ri-shield-fill',
+  },
+  {
+    name: 'shield-check',
+    keywords: 'secure verified',
+    line: 'i-ri-shield-check-line',
+    fill: 'i-ri-shield-check-fill',
+  },
+  {
+    name: 'eye',
+    keywords: 'view visible preview',
+    line: 'i-ri-eye-line',
+    fill: 'i-ri-eye-fill',
+  },
+  {
+    name: 'search',
+    keywords: 'find lookup search',
+    line: 'i-ri-search-line',
+    fill: 'i-ri-search-fill',
+  },
+  {
+    name: 'filter-3',
+    keywords: 'sort refine filter',
+    line: 'i-ri-filter-3-line',
+    fill: 'i-ri-filter-3-fill',
+  },
+  {
+    name: 'links',
+    keywords: 'url chain link',
+    line: 'i-ri-links-line',
+    fill: 'i-ri-links-fill',
+  },
+  {
+    name: 'share-forward',
+    keywords: 'share send distribute',
+    line: 'i-ri-share-forward-line',
+    fill: 'i-ri-share-forward-fill',
+  },
+  {
+    name: 'plug',
+    keywords: 'connect integration',
+    line: 'i-ri-plug-line',
+    fill: 'i-ri-plug-fill',
+  },
+  {
+    name: 'shut-down',
+    keywords: 'power on off',
+    line: 'i-ri-shut-down-line',
+    fill: 'i-ri-shut-down-fill',
+  },
+  {
+    name: 'qr-scan-2',
+    keywords: 'qr scan',
+    line: 'i-ri-qr-scan-2-line',
+    fill: 'i-ri-qr-scan-2-fill',
+  },
+  {
+    name: 'fingerprint',
+    keywords: 'identity auth fingerprint',
+    line: 'i-ri-fingerprint-line',
+    fill: 'i-ri-fingerprint-fill',
+  },
+  {
+    name: 'bar-chart',
+    keywords: 'analytics stats graph bar',
+    line: 'i-ri-bar-chart-line',
+    fill: 'i-ri-bar-chart-fill',
+  },
+  {
+    name: 'pie-chart',
+    keywords: 'analytics stats pie',
+    line: 'i-ri-pie-chart-line',
+    fill: 'i-ri-pie-chart-fill',
+  },
+  {
+    name: 'line-chart',
+    keywords: 'analytics trend graph line',
+    line: 'i-ri-line-chart-line',
+    fill: 'i-ri-line-chart-fill',
+  },
+  {
+    name: 'stock',
+    keywords: 'growth increase trending',
+    line: 'i-ri-stock-line',
+    fill: 'i-ri-stock-fill',
+  },
+  {
+    name: 'pulse',
+    keywords: 'activity health monitor',
+    line: 'i-ri-pulse-line',
+    fill: 'i-ri-pulse-fill',
+  },
+  {
+    name: 'dashboard-3',
+    keywords: 'speed performance dashboard gauge',
+    line: 'i-ri-dashboard-3-line',
+    fill: 'i-ri-dashboard-3-fill',
+  },
+  {
+    name: 'check',
+    keywords: 'done complete ok check',
+    line: 'i-ri-check-line',
+    fill: 'i-ri-check-fill',
+  },
+  {
+    name: 'checkbox-circle',
+    keywords: 'done success check',
+    line: 'i-ri-checkbox-circle-line',
+    fill: 'i-ri-checkbox-circle-fill',
+  },
+  {
+    name: 'close-circle',
+    keywords: 'error fail close',
+    line: 'i-ri-close-circle-line',
+    fill: 'i-ri-close-circle-fill',
+  },
+  {
+    name: 'information',
+    keywords: 'info information',
+    line: 'i-ri-information-line',
+    fill: 'i-ri-information-fill',
+  },
+  {
+    name: 'error-warning',
+    keywords: 'warning alert',
+    line: 'i-ri-error-warning-line',
+    fill: 'i-ri-error-warning-fill',
+  },
+  {
+    name: 'alert',
+    keywords: 'warning caution',
+    line: 'i-ri-alert-line',
+    fill: 'i-ri-alert-fill',
+  },
+  {
+    name: 'question',
+    keywords: 'support faq help',
+    line: 'i-ri-question-line',
+    fill: 'i-ri-question-fill',
+  },
+  {
+    name: 'layout-grid',
+    keywords: 'dashboard apps grid',
+    line: 'i-ri-layout-grid-line',
+    fill: 'i-ri-layout-grid-fill',
+  },
+  {
+    name: 'table',
+    keywords: 'grid data table',
+    line: 'i-ri-table-line',
+    fill: 'i-ri-table-fill',
+  },
+  {
+    name: 'function',
+    keywords: 'kanban board',
+    line: 'i-ri-function-line',
+    fill: 'i-ri-function-fill',
+  },
+  {
+    name: 'map-2',
+    keywords: 'location navigate map',
+    line: 'i-ri-map-2-line',
+    fill: 'i-ri-map-2-fill',
+  },
+  {
+    name: 'navigation',
+    keywords: 'direction gps',
+    line: 'i-ri-navigation-line',
+    fill: 'i-ri-navigation-fill',
+  },
+  {
+    name: 'car',
+    keywords: 'drive vehicle car',
+    line: 'i-ri-car-line',
+    fill: 'i-ri-car-fill',
+  },
+  {
+    name: 'truck',
+    keywords: 'delivery shipping',
+    line: 'i-ri-truck-line',
+    fill: 'i-ri-truck-fill',
+  },
+  {
+    name: 'plane',
+    keywords: 'travel flight plane',
+    line: 'i-ri-plane-line',
+    fill: 'i-ri-plane-fill',
+  },
+  {
+    name: 'bike',
+    keywords: 'cycle bike',
+    line: 'i-ri-bike-line',
+    fill: 'i-ri-bike-fill',
+  },
+  {
+    name: 'anchor',
+    keywords: 'ship marine anchor',
+    line: 'i-ri-anchor-line',
+    fill: 'i-ri-anchor-fill',
+  },
+  {
+    name: 'leaf',
+    keywords: 'eco nature green leaf',
+    line: 'i-ri-leaf-line',
+    fill: 'i-ri-leaf-fill',
+  },
+  {
+    name: 'plant',
+    keywords: 'nature plant grow',
+    line: 'i-ri-plant-line',
+    fill: 'i-ri-plant-fill',
+  },
+  {
+    name: 'sun',
+    keywords: 'day light weather sun',
+    line: 'i-ri-sun-line',
+    fill: 'i-ri-sun-fill',
+  },
+  {
+    name: 'moon',
+    keywords: 'night dark moon',
+    line: 'i-ri-moon-line',
+    fill: 'i-ri-moon-fill',
+  },
+  {
+    name: 'rainy',
+    keywords: 'weather rain',
+    line: 'i-ri-rainy-line',
+    fill: 'i-ri-rainy-fill',
+  },
+  {
+    name: 'umbrella',
+    keywords: 'rain protect umbrella',
+    line: 'i-ri-umbrella-line',
+    fill: 'i-ri-umbrella-fill',
+  },
+  {
+    name: 'landscape',
+    keywords: 'outdoor hike mountain',
+    line: 'i-ri-landscape-line',
+    fill: 'i-ri-landscape-fill',
+  },
+  {
+    name: 'drop',
+    keywords: 'water drop',
+    line: 'i-ri-drop-line',
+    fill: 'i-ri-drop-fill',
+  },
+  {
+    name: 'cup',
+    keywords: 'coffee drink cup',
+    line: 'i-ri-cup-line',
+    fill: 'i-ri-cup-fill',
+  },
+  {
+    name: 'restaurant',
+    keywords: 'food eat restaurant',
+    line: 'i-ri-restaurant-line',
+    fill: 'i-ri-restaurant-fill',
+  },
+  {
+    name: 'cake-3',
+    keywords: 'birthday celebrate cake',
+    line: 'i-ri-cake-3-line',
+    fill: 'i-ri-cake-3-fill',
+  },
+  {
+    name: 'goblet',
+    keywords: 'drink wine bar',
+    line: 'i-ri-goblet-line',
+    fill: 'i-ri-goblet-fill',
+  },
+  {
+    name: 'heart-pulse',
+    keywords: 'health medical',
+    line: 'i-ri-heart-pulse-line',
+    fill: 'i-ri-heart-pulse-fill',
+  },
+  {
+    name: 'stethoscope',
+    keywords: 'health doctor medical',
+    line: 'i-ri-stethoscope-line',
+    fill: 'i-ri-stethoscope-fill',
+  },
+  {
+    name: 'capsule',
+    keywords: 'medicine pill health',
+    line: 'i-ri-capsule-line',
+    fill: 'i-ri-capsule-fill',
+  },
+  {
+    name: 'add',
+    keywords: 'add new create plus',
+    line: 'i-ri-add-line',
+    fill: 'i-ri-add-fill',
+  },
+  {
+    name: 'delete-bin',
+    keywords: 'delete remove trash',
+    line: 'i-ri-delete-bin-line',
+    fill: 'i-ri-delete-bin-fill',
+  },
+  {
+    name: 'download',
+    keywords: 'save export download',
+    line: 'i-ri-download-line',
+    fill: 'i-ri-download-fill',
+  },
+  {
+    name: 'upload',
+    keywords: 'import upload',
+    line: 'i-ri-upload-line',
+    fill: 'i-ri-upload-fill',
+  },
+  {
+    name: 'refresh',
+    keywords: 'reload sync update refresh',
+    line: 'i-ri-refresh-line',
+    fill: 'i-ri-refresh-fill',
+  },
+  {
+    name: 'external-link',
+    keywords: 'open new external',
+    line: 'i-ri-external-link-line',
+    fill: 'i-ri-external-link-fill',
+  },
+  {
+    name: 'logout-box',
+    keywords: 'exit signout logout',
+    line: 'i-ri-logout-box-line',
+    fill: 'i-ri-logout-box-fill',
+  },
+  {
+    name: 'fullscreen',
+    keywords: 'expand maximize fullscreen',
+    line: 'i-ri-fullscreen-line',
+    fill: 'i-ri-fullscreen-fill',
+  },
+  {
+    name: 'drag-move',
+    keywords: 'drag reorder move',
+    line: 'i-ri-drag-move-line',
+    fill: 'i-ri-drag-move-fill',
+  },
+  {
+    name: 'paint-brush',
+    keywords: 'brush paint',
+    line: 'i-ri-paint-brush-line',
+    fill: 'i-ri-paint-brush-fill',
+  },
+];

app/javascript/dashboard/components-next/icon/provider.js

@@ -14,6 +14,7 @@ const channelTypeIconMap = {
   'Channel::Whatsapp': 'i-woot-whatsapp',
   'Channel::Instagram': 'i-woot-instagram',
   'Channel::Tiktok': 'i-woot-tiktok',
+  'Channel::AppStore': 'i-ri-app-store-fill',
 };
 
 const providerIconMap = {

app/javascript/dashboard/components-next/message/MessageMeta.vue

@@ -20,6 +20,7 @@ const {
   isAWhatsAppChannel,
   isAnEmailChannel,
   isAnInstagramChannel,
+  isAnAppStoreChannel,
   isATiktokChannel,
 } = useInbox();
 
@@ -62,7 +63,8 @@ const isSent = computed(() => {
     isASmsInbox.value ||
     isATelegramChannel.value ||
     isAnInstagramChannel.value ||
-    isATiktokChannel.value
+    isATiktokChannel.value ||
+    isAnAppStoreChannel.value
   ) {
     return sourceId.value && status.value === MESSAGE_STATUS.SENT;
   }
@@ -85,7 +87,8 @@ const isDelivered = computed(() => {
     isASmsInbox.value ||
     isAFacebookInbox.value ||
     isAnInstagramChannel.value ||
-    isATiktokChannel.value
+    isATiktokChannel.value ||
+    isAnAppStoreChannel.value
   ) {
     return sourceId.value && status.value === MESSAGE_STATUS.DELIVERED;
   }
@@ -110,7 +113,8 @@ const isRead = computed(() => {
     isATwilioChannel.value ||
     isAFacebookInbox.value ||
     isAnInstagramChannel.value ||
-    isATiktokChannel.value
+    isATiktokChannel.value ||
+    isAnAppStoreChannel.value
   ) {
     return sourceId.value && status.value === MESSAGE_STATUS.READ;
   }

app/javascript/dashboard/components-next/message/constants.js

@@ -78,6 +78,12 @@ export const MEDIA_TYPES = [
   ATTACHMENT_TYPES.IG_REEL,
 ];
 
+export const NON_FILE_TYPES = [
+  ATTACHMENT_TYPES.LOCATION,
+  ATTACHMENT_TYPES.FALLBACK,
+  ATTACHMENT_TYPES.CONTACT,
+];
+
 export const VOICE_CALL_STATUS = {
   IN_PROGRESS: 'in-progress',
   RINGING: 'ringing',

app/javascript/dashboard/components-next/sidebar/Sidebar.vue

@@ -21,6 +21,12 @@ import ChannelIcon from 'next/icon/ChannelIcon.vue';
 import SidebarAccountSwitcher from './SidebarAccountSwitcher.vue';
 import Logo from 'next/icon/Logo.vue';
 import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
+import {
+  SIDEBAR_SORT_SECTIONS,
+  getSidebarSortOptions,
+  resolveSidebarSort,
+  sortSidebarItems,
+} from 'dashboard/helper/sidebarSort';
 
 const props = defineProps({
   isMobileSidebarOpen: {
@@ -50,6 +56,7 @@ const { width: windowWidth } = useWindowSize();
 const isMobile = computed(() => windowWidth.value < 768);
 
 const accountId = useMapGetter('getCurrentAccountId');
+const currentUserId = useMapGetter('getCurrentUserID');
 const isFeatureEnabledonAccount = useMapGetter(
   'accounts/isFeatureEnabledonAccount'
 );
@@ -79,6 +86,11 @@ const fetchConversationUnreadCounts = ([currentAccountId, isEnabled]) => {
   store.dispatch('conversationUnreadCounts/get');
 };
 
+const fetchSidebarSortPreferences = ([currentAccountId, userId]) => {
+  if (!currentAccountId || !userId) return;
+  store.dispatch('sidebarSortPreferences/initialize');
+};
+
 const toggleShortcutModalFn = show => {
   if (show) {
     emit('openKeyShortcutModal');
@@ -192,6 +204,9 @@ const contactCustomViews = useMapGetter('customViews/getContactCustomViews');
 const conversationCustomViews = useMapGetter(
   'customViews/getConversationCustomViews'
 );
+const getSidebarSectionSort = useMapGetter(
+  'sidebarSortPreferences/getSectionSort'
+);
 
 onMounted(() => {
   store.dispatch('labels/get');
@@ -207,44 +222,62 @@ watch([accountId, hasConversationUnreadCounts], fetchConversationUnreadCounts, {
   immediate: true,
 });
 
-const normalizeUnreadCount = count => {
-  const unreadCount = Number(count);
-  return Number.isFinite(unreadCount) && unreadCount > 0 ? unreadCount : 0;
-};
+watch([accountId, currentUserId], fetchSidebarSortPreferences, {
+  immediate: true,
+});
 
-const sortByUnreadCount = (items, labelKey, unreadCountKey) =>
-  items.slice().sort((a, b) => {
-    const unreadCountDiff =
-      normalizeUnreadCount(unreadCountKey(b)) -
-      normalizeUnreadCount(unreadCountKey(a));
-
-    if (unreadCountDiff !== 0) return unreadCountDiff;
-
-    return labelKey(a).localeCompare(labelKey(b));
+const getSortOptionsForSection = section =>
+  getSidebarSortOptions(section, {
+    hasUnreadCounts: hasConversationUnreadCounts.value,
   });
 
+const getSortForSection = section =>
+  resolveSidebarSort(section, getSidebarSectionSort.value(section), {
+    hasUnreadCounts: hasConversationUnreadCounts.value,
+  });
+
+const updateSortPreference = (section, sortBy) => {
+  store.dispatch('sidebarSortPreferences/setSectionSort', {
+    section,
+    sortBy,
+  });
+};
+
+const buildSortConfig = section => ({
+  sortOptions: getSortOptionsForSection(section),
+  activeSort: getSortForSection(section),
+  onSortChange: sortBy => updateSortPreference(section, sortBy),
+});
+
+const sortedFolders = computed(() =>
+  sortSidebarItems(conversationCustomViews.value, {
+    sortBy: getSortForSection(SIDEBAR_SORT_SECTIONS.FOLDERS),
+    labelKey: view => view.name,
+  })
+);
+
 const sortedTeams = computed(() =>
-  sortByUnreadCount(
-    teams.value,
-    team => team.name,
-    team => getTeamUnreadCount.value(team.id)
-  )
+  sortSidebarItems(teams.value, {
+    sortBy: getSortForSection(SIDEBAR_SORT_SECTIONS.TEAMS),
+    labelKey: team => team.name,
+    unreadCountKey: team => getTeamUnreadCount.value(team.id),
+  })
 );
 
 const sortedInboxes = computed(() =>
-  sortByUnreadCount(
-    inboxes.value,
-    inbox => inbox.name,
-    inbox => getInboxUnreadCount.value(inbox.id)
-  )
+  sortSidebarItems(inboxes.value, {
+    sortBy: getSortForSection(SIDEBAR_SORT_SECTIONS.CHANNELS),
+    labelKey: inbox => inbox.name,
+    unreadCountKey: inbox => getInboxUnreadCount.value(inbox.id),
+  })
 );
 
 const sortedLabels = computed(() =>
-  sortByUnreadCount(
-    labels.value,
-    label => label.title,
-    label => getLabelUnreadCount.value(label.id)
-  )
+  sortSidebarItems(labels.value, {
+    sortBy: getSortForSection(SIDEBAR_SORT_SECTIONS.LABELS),
+    labelKey: label => label.title,
+    unreadCountKey: label => getLabelUnreadCount.value(label.id),
+  })
 );
 
 const closeMobileSidebar = () => {
@@ -300,6 +333,7 @@ const menuItems = computed(() => {
         {
           name: 'All',
           label: t('SIDEBAR.ALL_CONVERSATIONS'),
+          icon: 'i-lucide-inbox',
           badgeCount: allUnreadCount.value,
           activeOn: ['inbox_conversation'],
           to: accountScopedRoute('home'),
@@ -307,12 +341,14 @@ const menuItems = computed(() => {
         {
           name: 'Mentions',
           label: t('SIDEBAR.MENTIONED_CONVERSATIONS'),
+          icon: 'i-lucide-at-sign',
           activeOn: ['conversation_through_mentions'],
           to: accountScopedRoute('conversation_mentions'),
         },
         {
           name: 'Participating',
           label: t('SIDEBAR.PARTICIPATING_CONVERSATIONS'),
+          icon: 'i-lucide-user-round-check',
           activeOn: ['conversation_through_participating'],
           to: accountScopedRoute('conversation_participating'),
         },
@@ -320,6 +356,7 @@ const menuItems = computed(() => {
           name: 'Unattended',
           activeOn: ['conversation_through_unattended'],
           label: t('SIDEBAR.UNATTENDED_CONVERSATIONS'),
+          icon: 'i-lucide-clock-alert',
           to: accountScopedRoute('conversation_unattended'),
         },
         {
@@ -327,7 +364,10 @@ const menuItems = computed(() => {
           label: t('SIDEBAR.CUSTOM_VIEWS_FOLDER'),
           icon: 'i-lucide-folder',
           activeOn: ['conversations_through_folders'],
-          children: conversationCustomViews.value.map(view => ({
+          ...buildSortConfig(SIDEBAR_SORT_SECTIONS.FOLDERS),
+          collapsible: true,
+          showTreeLine: true,
+          children: sortedFolders.value.map(view => ({
             name: `${view.name}-${view.id}`,
             label: view.name,
             to: accountScopedRoute('folder_conversations', { id: view.id }),
@@ -338,6 +378,9 @@ const menuItems = computed(() => {
           label: t('SIDEBAR.TEAMS'),
           icon: 'i-lucide-users',
           activeOn: ['conversations_through_team'],
+          ...buildSortConfig(SIDEBAR_SORT_SECTIONS.TEAMS),
+          collapsible: true,
+          showTreeLine: true,
           children: sortedTeams.value.map(team => ({
             name: `${team.name}-${team.id}`,
             label: team.name,
@@ -350,6 +393,9 @@ const menuItems = computed(() => {
           label: t('SIDEBAR.CHANNELS'),
           icon: 'i-lucide-mailbox',
           activeOn: ['conversation_through_inbox'],
+          ...buildSortConfig(SIDEBAR_SORT_SECTIONS.CHANNELS),
+          collapsible: true,
+          showTreeLine: true,
           children: sortedInboxes.value.map(inbox => ({
             name: `${inbox.name}-${inbox.id}`,
             label: inbox.name,
@@ -370,6 +416,9 @@ const menuItems = computed(() => {
           label: t('SIDEBAR.LABELS'),
           icon: 'i-lucide-tag',
           activeOn: ['conversations_through_label'],
+          ...buildSortConfig(SIDEBAR_SORT_SECTIONS.LABELS),
+          collapsible: true,
+          showTreeLine: true,
           children: sortedLabels.value.map(label => ({
             name: `${label.title}-${label.id}`,
             label: label.title,
@@ -481,6 +530,8 @@ const menuItems = computed(() => {
           name: 'Segments',
           icon: 'i-lucide-group',
           label: t('SIDEBAR.CUSTOM_VIEWS_SEGMENTS'),
+          collapsible: true,
+          showTreeLine: true,
           children: contactCustomViews.value.map(view => ({
             name: `${view.name}-${view.id}`,
             label: view.name,
@@ -499,6 +550,8 @@ const menuItems = computed(() => {
           name: 'Tagged With',
           icon: 'i-lucide-tag',
           label: t('SIDEBAR.TAGGED_WITH'),
+          collapsible: true,
+          showTreeLine: true,
           children: labels.value.map(label => ({
             name: `${label.title}-${label.id}`,
             label: label.title,

app/javascript/dashboard/components-next/sidebar/SidebarCollapsedPopover.vue

@@ -1,11 +1,13 @@
 <script setup>
 import { computed, ref, onMounted, nextTick } from 'vue';
+import { onClickOutside } from '@vueuse/core';
 import { useRouter } from 'vue-router';
 import { useSidebarContext } from './provider';
 import { useMapGetter } from 'dashboard/composables/store';
 import Icon from 'next/icon/Icon.vue';
 import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
 import SidebarUnreadBadge from './SidebarUnreadBadge.vue';
+import SidebarSortMenu from './SidebarSortMenu.vue';
 
 const props = defineProps({
   label: { type: String, required: true },
@@ -14,7 +16,7 @@ const props = defineProps({
   triggerRect: { type: Object, default: () => ({ top: 0, left: 0 }) },
 });
 
-const emit = defineEmits(['close', 'mouseenter', 'mouseleave']);
+const emit = defineEmits(['close', 'mouseenter', 'mouseleave', 'sortToggle']);
 
 const router = useRouter();
 const { isAllowed, sidebarWidth } = useSidebarContext();
@@ -29,6 +31,14 @@ const toggleSubGroup = name => {
   expandedSubGroup.value = expandedSubGroup.value === name ? null : name;
 };
 
+const handleSortToggle = isSortOpen => {
+  emit('sortToggle', isSortOpen);
+};
+
+onClickOutside(popoverRef, () => emit('close'), {
+  ignore: ['[data-popover-content]'],
+});
+
 const navigateAndClose = to => {
   router.push(to);
   emit('close');
@@ -123,24 +133,44 @@ onMounted(async () => {
         >
           <template v-for="child in accessibleChildren" :key="child.name">
             <!-- SubGroup with children -->
-            <li v-if="child.children" class="py-0.5">
-              <button
-                class="flex items-center gap-2 px-2 py-1.5 w-full rounded-lg text-n-slate-11 hover:bg-n-alpha-2 transition-colors duration-150 ease-out text-left rtl:text-right"
-                @click="toggleSubGroup(child.name)"
+            <li v-if="child.children" class="group/sidebar-section py-0.5">
+              <div
+                class="flex items-center rounded-lg text-n-slate-11 hover:bg-n-alpha-2 transition-colors duration-150 ease-out"
               >
-                <Icon
-                  v-if="child.icon"
-                  :icon="child.icon"
-                  class="size-4 flex-shrink-0"
-                />
-                <span class="flex-1 truncate text-sm">{{ child.label }}</span>
-                <span
-                  class="size-3 transition-transform i-lucide-chevron-down"
-                  :class="{
-                    'rotate-180': expandedSubGroup === child.name,
-                  }"
-                />
-              </button>
+                <button
+                  class="flex flex-1 min-w-0 items-center gap-2 ps-2 py-1.5 text-left rtl:text-right"
+                  @click="toggleSubGroup(child.name)"
+                >
+                  <Icon
+                    v-if="child.icon"
+                    :icon="child.icon"
+                    class="size-4 flex-shrink-0"
+                  />
+                  <span class="flex-1 truncate text-sm">{{ child.label }}</span>
+                </button>
+                <div class="flex flex-shrink-0 items-center gap-1 pe-2">
+                  <SidebarSortMenu
+                    v-if="child.sortOptions?.length"
+                    :active-sort="child.activeSort"
+                    :options="child.sortOptions"
+                    :open-on-hover="false"
+                    @sort="child.onSortChange"
+                    @toggle="handleSortToggle"
+                  />
+                  <button
+                    type="button"
+                    class="flex size-6 flex-shrink-0 items-center justify-center rounded-md text-n-slate-11 hover:bg-n-alpha-2 focus-visible:bg-n-alpha-2 focus-visible:outline-none"
+                    @click.stop="toggleSubGroup(child.name)"
+                  >
+                    <span
+                      class="size-4 flex-shrink-0 transition-transform i-lucide-chevron-down"
+                      :class="{
+                        'rotate-180': expandedSubGroup === child.name,
+                      }"
+                    />
+                  </button>
+                </div>
+              </div>
               <Transition v-bind="transition">
                 <ul
                   v-if="expandedSubGroup === child.name"

app/javascript/dashboard/components-next/sidebar/SidebarGroup.vue

@@ -55,6 +55,9 @@ const hasChildren = computed(
 const isPopoverOpen = computed(() => activePopover.value === props.name);
 const triggerRef = ref(null);
 const triggerRect = ref({ top: 0, left: 0, bottom: 0, right: 0 });
+// The sort dropdown teleports outside the popover; keep the popover open while
+// it is showing so moving the cursor onto it does not close everything.
+const isSortMenuOpen = ref(false);
 
 const openPopover = () => {
   if (triggerRef.value) {
@@ -82,7 +85,7 @@ const handleMouseEnter = () => {
 };
 
 const handleMouseLeave = () => {
-  if (!hasChildren.value) return;
+  if (!hasChildren.value || isSortMenuOpen.value) return;
   scheduleClose(200);
 };
 
@@ -91,28 +94,53 @@ const handlePopoverMouseEnter = () => {
 };
 
 const handlePopoverMouseLeave = () => {
+  if (isSortMenuOpen.value) return;
   scheduleClose(100);
 };
 
+const handleSortToggle = isOpen => {
+  isSortMenuOpen.value = isOpen;
+  cancelClose();
+};
+
 // Close popover when mouse leaves the window
 const handleWindowBlur = () => {
   closeActivePopover();
 };
 
-const accessibleItems = computed(() => {
+const hasAccessibleSubChildren = child => {
+  return child.children?.some(
+    subChild => subChild.to && isAllowed(subChild.to)
+  );
+};
+
+const visibleChildren = computed(() => {
   if (!hasChildren.value) return [];
+
   return props.children.filter(child => {
-    // If a item has no link, it means it's just a subgroup header
-    // So we don't need to check for permissions here, because there's nothing to
-    // access here anyway
+    if (child.children) return hasAccessibleSubChildren(child);
+
     return child.to && isAllowed(child.to);
   });
 });
 
-const hasAccessibleChildren = computed(() => {
-  return accessibleItems.value.length > 0;
+const accessibleItems = computed(() => {
+  if (!hasChildren.value) return [];
+
+  return visibleChildren.value
+    .flatMap(child => child.children || child)
+    .filter(child => child.to && isAllowed(child.to));
 });
 
+const hasAccessibleChildren = computed(() => {
+  return visibleChildren.value.length > 0;
+});
+
+const isLastVisibleChild = child => {
+  const lastChild = visibleChildren.value[visibleChildren.value.length - 1];
+  return lastChild === child;
+};
+
 const isActive = computed(() => {
   if (props.to) {
     if (route.path === resolvePath(props.to)) return true;
@@ -254,6 +282,7 @@ watch(
           @close="closePopover"
           @mouseenter="handlePopoverMouseEnter"
           @mouseleave="handlePopoverMouseLeave"
+          @sort-toggle="handleSortToggle"
         />
       </div>
     </template>
@@ -274,16 +303,23 @@ watch(
       <ul
         v-if="hasChildren"
         v-show="isExpanded || hasActiveChild"
-        class="grid m-0 list-none sidebar-group-children min-w-0"
+        class="grid m-0 list-none min-w-0"
       >
-        <template v-for="child in children" :key="child.name">
+        <template v-for="child in visibleChildren" :key="child.name">
           <SidebarSubGroup
             v-if="child.children"
+            :name="`${name}:${child.name}`"
             :label="child.label"
             :icon="child.icon"
             :children="child.children"
+            :collapsible="child.collapsible"
+            :show-tree-line="child.showTreeLine"
+            :end-tree-line="child.showTreeLine && isLastVisibleChild(child)"
             :is-expanded="isExpanded"
             :active-child="activeChild"
+            :sort-options="child.sortOptions"
+            :active-sort="child.activeSort"
+            @update-sort="child.onSortChange"
           />
           <SidebarGroupLeaf
             v-else-if="isAllowed(child.to)"
@@ -299,59 +335,3 @@ watch(
     </template>
   </Policy>
 </template>
-
-<style>
-.sidebar-group-children .child-item::before {
-  content: '';
-  position: absolute;
-  width: 0.125rem;
-  /* 0.5px */
-  height: 100%;
-}
-
-.sidebar-group-children .child-item:first-child::before {
-  border-radius: 4px 4px 0 0;
-}
-
-/* This selects the last child in a group */
-/* https://codepen.io/scmmishra/pen/yLmKNLW */
-.sidebar-group-children > .child-item:last-child::before,
-.sidebar-group-children
-  > *:last-child
-  > *:last-child
-  > .child-item:last-child::before {
-  height: 20%;
-}
-
-.sidebar-group-children > .child-item:last-child::after,
-.sidebar-group-children
-  > *:last-child
-  > *:last-child
-  > .child-item:last-child::after {
-  content: '';
-  position: absolute;
-  width: 10px;
-  height: 12px;
-  bottom: calc(50% - 2px);
-  border-bottom-width: 0.125rem;
-  border-left-width: 0.125rem;
-  border-right-width: 0px;
-  border-top-width: 0px;
-  border-radius: 0 0 0 4px;
-  left: 0;
-}
-
-#app[dir='rtl'] .sidebar-group-children > .child-item:last-child::after,
-#app[dir='rtl']
-  .sidebar-group-children
-  > *:last-child
-  > *:last-child
-  > .child-item:last-child::after {
-  right: 0;
-  border-bottom-width: 0.125rem;
-  border-right-width: 0.125rem;
-  border-left-width: 0px;
-  border-top-width: 0px;
-  border-radius: 0 0 4px 0px;
-}
-</style>

app/javascript/dashboard/components-next/sidebar/SidebarGroupHeader.vue

@@ -45,7 +45,9 @@ const count = computed(() =>
         class="size-2 -top-px ltr:-right-px rtl:-left-px bg-n-brand absolute rounded-full border border-n-solid-2"
       />
     </div>
-    <div class="flex items-center gap-1.5 flex-grow min-w-0 flex-1">
+    <div
+      class="flex items-center gap-1.5 flex-grow justify-between min-w-0 flex-1"
+    >
       <span
         class="truncate"
         :class="{
@@ -57,11 +59,7 @@ const count = computed(() =>
       </span>
       <span
         v-if="dynamicCount && !expandable"
-        class="rounded-md capitalize text-xs leading-5 font-medium text-center outline outline-1 px-1 flex-shrink-0"
-        :class="{
-          'text-n-slate-12 outline-n-slate-6': isActive,
-          'text-n-slate-11 outline-n-strong': !isActive,
-        }"
+        class="inline-grid h-5 min-w-5 place-items-center rounded-full bg-n-slate-4 px-1 text-xxs font-medium leading-3 text-n-slate-12 dark:bg-n-slate-5 flex-shrink-0"
       >
         {{ count }}
       </span>

app/javascript/dashboard/components-next/sidebar/SidebarGroupLeaf.vue

@@ -12,6 +12,8 @@ const props = defineProps({
   active: { type: Boolean, default: false },
   component: { type: Function, default: null },
   badgeCount: { type: [Number, String], default: 0 },
+  hideTreeLine: { type: Boolean, default: false },
+  thinTreeLine: { type: Boolean, default: false },
 });
 
 const { resolvePermissions, resolveFeatureFlag } = useSidebarContext();
@@ -19,21 +21,30 @@ const { resolvePermissions, resolveFeatureFlag } = useSidebarContext();
 const shouldRenderComponent = computed(() => {
   return typeof props.component === 'function' || isVNode(props.component);
 });
+
+// Tree-line connector per leaf: vertical line (::before) + rounded elbow on the
+// last child (::after). Logical props (start / border-s / rounded-es)
+const TREE_CONNECTOR =
+  "child-item before:content-[''] before:absolute before:start-0 before:w-0.5 before:h-full before:bg-n-slate-4 first:before:rounded-t last:before:h-1/5 last:after:content-[''] last:after:absolute last:after:start-0 last:after:bottom-[calc(50%_-_2px)] last:after:h-3 last:after:w-2.5 last:after:border-b-2 last:after:border-s-2 last:after:rounded-es last:after:border-n-slate-4";
 </script>
 
-<!-- eslint-disable-next-line vue/no-root-v-if -->
 <template>
   <Policy
     :permissions="resolvePermissions(to)"
     :feature-flag="resolveFeatureFlag(to)"
     as="li"
-    class="py-0.5 ltr:pl-2 rtl:pr-2 rtl:mr-3 ltr:ml-3 relative text-n-slate-11 child-item before:bg-n-slate-4 after:bg-transparent after:border-n-slate-4 before:left-0 rtl:before:right-0 min-w-0"
+    class="py-0.5 ps-2 ms-3 relative text-n-slate-11 min-w-0"
+    :class="{
+      [TREE_CONNECTOR]: !hideTreeLine,
+      'before:!w-px last:after:!border-b last:after:!border-s':
+        !hideTreeLine && thinTreeLine,
+    }"
   >
     <component
       :is="to ? 'router-link' : 'div'"
       :to="to"
       :title="label"
-      class="flex h-8 items-center gap-2 px-2 py-1 rounded-lg hover:bg-gradient-to-r from-transparent via-n-slate-3/70 to-n-slate-3/70 group min-w-0"
+      class="flex h-8 items-center gap-2 px-2 py-1 rounded-lg ltr:hover:bg-gradient-to-r rtl:hover:bg-gradient-to-l from-transparent via-n-slate-3/70 to-n-slate-3/70 group min-w-0"
       :class="{
         'text-n-slate-12 bg-n-alpha-2 active': active,
       }"

app/javascript/dashboard/components-next/sidebar/SidebarGroupSeparator.vue

@@ -1,25 +1,104 @@
 <script setup>
 import Icon from 'next/icon/Icon.vue';
+import SidebarSortMenu from './SidebarSortMenu.vue';
 
 defineProps({
+  collapsible: {
+    type: Boolean,
+    default: false,
+  },
+  isExpanded: {
+    type: Boolean,
+    default: true,
+  },
   label: {
     type: String,
     default: '',
   },
   icon: {
+    type: [Object, String],
+    default: '',
+  },
+  sortOptions: {
+    type: Array,
+    default: () => [],
+  },
+  activeSort: {
     type: String,
     default: '',
   },
+  showTreeLine: {
+    type: Boolean,
+    default: false,
+  },
+  endTreeLine: {
+    type: Boolean,
+    default: false,
+  },
 });
+
+const emit = defineEmits(['toggle', 'update-sort']);
+
+const TREE_VERTICAL_LINE =
+  "before:content-[''] before:absolute before:-top-1 before:w-0.5 before:bg-n-slate-4 before:start-[-0.5rem]";
+const TREE_ELBOW =
+  "after:content-[''] after:absolute after:w-2.5 after:h-3 after:bottom-1/2 after:start-[-0.5rem] after:border-b-2 after:border-s-2 after:rounded-es after:border-n-slate-4";
 </script>
 
 <template>
-  <div
-    class="flex items-center gap-2 px-2 py-1.5 rounded-lg h-8 text-n-slate-10 select-none pointer-events-none"
-  >
-    <Icon v-if="icon" :icon="icon" class="size-4" />
-    <span class="text-sm font-medium leading-5 flex-grow">
-      {{ label }}
-    </span>
+  <div class="relative min-w-0" :class="{ 'ms-5': collapsible }">
+    <component
+      :is="collapsible ? 'button' : 'div'"
+      :type="collapsible ? 'button' : undefined"
+      :aria-expanded="collapsible ? isExpanded : undefined"
+      :title="label"
+      class="relative flex h-8 w-full min-w-0 items-center justify-between gap-2 rounded-lg px-2 py-1.5 text-n-slate-10 select-none"
+      :class="[
+        showTreeLine && TREE_VERTICAL_LINE,
+        showTreeLine &&
+          (endTreeLine ? `before:h-3 ${TREE_ELBOW}` : 'before:-bottom-1'),
+        {
+          'pointer-events-none': !collapsible,
+          'cursor-pointer hover:bg-n-alpha-2': collapsible,
+          'pe-14': collapsible && sortOptions.length,
+          'pe-8': collapsible && !sortOptions.length,
+          'pe-10': !collapsible && sortOptions.length,
+        },
+      ]"
+      @click.stop="collapsible ? emit('toggle') : undefined"
+    >
+      <div class="inline-flex min-w-0 items-center gap-2">
+        <Icon v-if="icon" :icon="icon" class="size-4 flex-shrink-0" />
+        <span
+          class="flex-grow truncate text-start text-sm font-medium leading-5"
+        >
+          {{ label }}
+        </span>
+      </div>
+    </component>
+    <div
+      v-if="collapsible || sortOptions.length"
+      class="absolute end-2 top-1/2 flex -translate-y-1/2 items-center gap-1"
+    >
+      <SidebarSortMenu
+        v-if="sortOptions.length"
+        :active-sort="activeSort"
+        :options="sortOptions"
+        @sort="sortBy => emit('update-sort', sortBy)"
+      />
+      <button
+        v-if="collapsible"
+        type="button"
+        class="flex size-6 flex-shrink-0 items-center justify-center rounded-md text-n-slate-10 hover:bg-n-alpha-2 focus-visible:bg-n-alpha-2 focus-visible:outline-none"
+        :aria-expanded="isExpanded"
+        :aria-label="label"
+        @click.stop="emit('toggle')"
+      >
+        <span
+          class="size-3 flex-shrink-0"
+          :class="isExpanded ? 'i-lucide-chevron-up' : 'i-lucide-chevron-down'"
+        />
+      </button>
+    </div>
   </div>
 </template>

app/javascript/dashboard/components-next/sidebar/SidebarSortMenu.vue

@@ -0,0 +1,209 @@
+<script setup>
+import { computed, nextTick, onBeforeUnmount, ref } from 'vue';
+import { vOnClickOutside } from '@vueuse/components';
+import { useI18n } from 'vue-i18n';
+import { useDropdownPosition } from 'dashboard/composables/useDropdownPosition';
+import Button from 'dashboard/components-next/button/Button.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
+import { SIDEBAR_SORT_KEYS } from 'dashboard/helper/sidebarSort';
+
+const props = defineProps({
+  activeSort: {
+    type: String,
+    default: '',
+  },
+  options: {
+    type: Array,
+    default: () => [],
+  },
+  openOnHover: {
+    type: Boolean,
+    default: true,
+  },
+});
+
+const emit = defineEmits(['sort', 'toggle']);
+
+const SORT_OPTION_GROUPS = [
+  {
+    key: 'created',
+    options: [SIDEBAR_SORT_KEYS.CREATED_DESC, SIDEBAR_SORT_KEYS.CREATED_ASC],
+  },
+  {
+    key: 'alphabetical',
+    options: [
+      SIDEBAR_SORT_KEYS.ALPHABETICAL_ASC,
+      SIDEBAR_SORT_KEYS.ALPHABETICAL_DESC,
+    ],
+  },
+  {
+    key: 'unread_count',
+    options: [
+      SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC,
+      SIDEBAR_SORT_KEYS.UNREAD_COUNT_ASC,
+    ],
+  },
+];
+
+const { t } = useI18n();
+const isOpen = ref(false);
+const triggerRef = ref(null);
+const popoverRef = ref(null);
+let closeTimer;
+
+const { fixedPosition, updatePosition } = useDropdownPosition(
+  triggerRef,
+  popoverRef,
+  isOpen,
+  { align: 'start' }
+);
+
+const getSortOptionLabel = option => {
+  if (option === SIDEBAR_SORT_KEYS.CREATED_DESC) {
+    return t('SIDEBAR.SORT_OPTIONS.CREATED_DESC');
+  }
+
+  if (option === SIDEBAR_SORT_KEYS.CREATED_ASC) {
+    return t('SIDEBAR.SORT_OPTIONS.CREATED_ASC');
+  }
+
+  if (option === SIDEBAR_SORT_KEYS.ALPHABETICAL_ASC) {
+    return t('SIDEBAR.SORT_OPTIONS.ALPHABETICAL_ASC');
+  }
+
+  if (option === SIDEBAR_SORT_KEYS.ALPHABETICAL_DESC) {
+    return t('SIDEBAR.SORT_OPTIONS.ALPHABETICAL_DESC');
+  }
+
+  if (option === SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC) {
+    return t('SIDEBAR.SORT_OPTIONS.UNREAD_COUNT_DESC');
+  }
+
+  if (option === SIDEBAR_SORT_KEYS.UNREAD_COUNT_ASC) {
+    return t('SIDEBAR.SORT_OPTIONS.UNREAD_COUNT_ASC');
+  }
+
+  return '';
+};
+
+const getSortGroupLabel = groupKey => {
+  if (groupKey === 'created') {
+    return t('SIDEBAR.SORT_GROUPS.CREATED');
+  }
+
+  if (groupKey === 'alphabetical') {
+    return t('SIDEBAR.SORT_GROUPS.ALPHABETICAL');
+  }
+
+  if (groupKey === 'unread_count') {
+    return t('SIDEBAR.SORT_GROUPS.UNREAD_COUNT');
+  }
+
+  return '';
+};
+
+const sortMenuSections = computed(() =>
+  SORT_OPTION_GROUPS.map(group => ({
+    title: getSortGroupLabel(group.key),
+    items: group.options
+      .filter(option => props.options.includes(option))
+      .map(option => ({
+        label: getSortOptionLabel(option),
+        value: option,
+        action: 'sort',
+        isActive: option === props.activeSort,
+      })),
+  })).filter(section => section.items.length)
+);
+
+const clearCloseTimer = () => {
+  if (closeTimer) {
+    clearTimeout(closeTimer);
+    closeTimer = null;
+  }
+};
+
+const openMenu = async () => {
+  clearCloseTimer();
+  isOpen.value = true;
+  emit('toggle', true);
+
+  await nextTick();
+  updatePosition();
+};
+
+const closeMenu = () => {
+  clearCloseTimer();
+  isOpen.value = false;
+  emit('toggle', false);
+};
+
+const scheduleClose = () => {
+  clearCloseTimer();
+  closeTimer = setTimeout(closeMenu, 150);
+};
+
+const handleTriggerEnter = () => {
+  if (props.openOnHover) openMenu();
+};
+
+const handleTriggerLeave = () => {
+  if (props.openOnHover) scheduleClose();
+};
+
+const handleClickOutside = event => {
+  if (triggerRef.value?.contains(event.target)) return;
+  closeMenu();
+};
+
+const handleSortChange = ({ value }) => {
+  emit('sort', value);
+  closeMenu();
+};
+
+onBeforeUnmount(clearCloseTimer);
+</script>
+
+<template>
+  <div
+    ref="triggerRef"
+    class="relative invisible flex-shrink-0 opacity-0 pointer-events-none transition-opacity duration-150 group-hover/sidebar-section:visible group-hover/sidebar-section:opacity-100 group-hover/sidebar-section:pointer-events-auto"
+    :class="{ '!visible !opacity-100 !pointer-events-auto': isOpen }"
+    @mouseenter="handleTriggerEnter"
+    @mouseleave="handleTriggerLeave"
+  >
+    <Button
+      :title="t('SIDEBAR.SORT_TOOLTIP')"
+      icon="i-lucide-arrow-up-down"
+      ghost
+      slate
+      xs
+      class="!size-6 !text-n-slate-11 hover:!text-n-slate-12"
+      :class="{ '!bg-n-alpha-2': isOpen }"
+      @click.stop="openMenu"
+    />
+    <TeleportWithDirection>
+      <DropdownMenu
+        v-if="isOpen"
+        ref="popoverRef"
+        v-on-click-outside="handleClickOutside"
+        data-popover-content
+        :menu-sections="sortMenuSections"
+        :class="fixedPosition.class"
+        :style="fixedPosition.style"
+        class="w-60 !fixed"
+        @action="handleSortChange"
+        @mouseenter="clearCloseTimer"
+        @mouseleave="handleTriggerLeave"
+      >
+        <template #trailing-icon="{ item }">
+          <span
+            v-if="item.isActive"
+            class="i-lucide-check ms-auto size-4 flex-shrink-0 text-n-slate-11"
+          />
+        </template>
+      </DropdownMenu>
+    </TeleportWithDirection>
+  </div>
+</template>

app/javascript/dashboard/components-next/sidebar/SidebarSubGroup.vue

@@ -1,21 +1,56 @@
 <script setup>
-import { computed, ref } from 'vue';
+import { computed, ref, watch } from 'vue';
+import { useEventListener } from '@vueuse/core';
+import { useMapGetter } from 'dashboard/composables/store';
+import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
+import { LocalStorage } from 'shared/helpers/localStorage';
+import Icon from 'next/icon/Icon.vue';
 import SidebarGroupLeaf from './SidebarGroupLeaf.vue';
 import SidebarGroupSeparator from './SidebarGroupSeparator.vue';
 
 import { useSidebarContext } from './provider';
-import { useEventListener } from '@vueuse/core';
 
 const props = defineProps({
+  name: { type: String, required: true },
   isExpanded: { type: Boolean, default: false },
   label: { type: String, required: true },
   icon: { type: [Object, String], required: true },
   children: { type: Array, default: undefined },
   activeChild: { type: Object, default: undefined },
+  sortOptions: { type: Array, default: () => [] },
+  activeSort: { type: String, default: '' },
+  collapsible: { type: Boolean, default: false },
+  showTreeLine: { type: Boolean, default: false },
+  endTreeLine: { type: Boolean, default: false },
 });
 
+const emit = defineEmits(['update-sort']);
+
 const { isAllowed } = useSidebarContext();
 const scrollableContainer = ref(null);
+const accountId = useMapGetter('getCurrentAccountId');
+
+const minimizedSectionsKey = LOCAL_STORAGE_KEYS.SIDEBAR_MINIMIZED_SECTIONS;
+
+const getMinimizedSections = () => {
+  const minimizedSections = LocalStorage.get(minimizedSectionsKey);
+  return minimizedSections &&
+    typeof minimizedSections === 'object' &&
+    !Array.isArray(minimizedSections)
+    ? minimizedSections
+    : {};
+};
+
+const minimizedSections = ref(getMinimizedSections());
+const storageKey = computed(() =>
+  accountId.value ? `${accountId.value}:${props.name}` : props.name
+);
+const isSubGroupExpanded = computed(
+  () => !props.collapsible || !minimizedSections.value[storageKey.value]
+);
+const hasActiveChild = computed(() =>
+  props.children.some(child => child.name === props.activeChild?.name)
+);
 
 const accessibleItems = computed(() =>
   props.children.filter(child => {
@@ -28,84 +63,120 @@ const hasAccessibleItems = computed(() => {
 });
 
 const isScrollable = computed(() => {
-  return accessibleItems.value.length > 7;
+  return (
+    props.isExpanded &&
+    isSubGroupExpanded.value &&
+    accessibleItems.value.length > 7
+  );
 });
 
 const scrollEnd = ref(false);
 
+const CHILDREN_TRUNK =
+  "before:content-[''] before:absolute before:top-0 before:bottom-0 before:w-0.5 before:bg-n-slate-4 before:start-[-0.5rem]";
+
+const hideLeafTreeLine = computed(
+  () => props.showTreeLine && !props.isExpanded
+);
+
+const toggleSubGroup = () => {
+  if (!props.collapsible) return;
+
+  if (isSubGroupExpanded.value) {
+    LocalStorage.updateJsonStore(minimizedSectionsKey, storageKey.value, true);
+  } else {
+    LocalStorage.deleteFromJsonStore(minimizedSectionsKey, storageKey.value);
+  }
+
+  minimizedSections.value = getMinimizedSections();
+};
+
+const expandSubGroupOnActiveChild = () => {
+  if (!props.collapsible || !hasActiveChild.value || isSubGroupExpanded.value) {
+    return;
+  }
+
+  LocalStorage.deleteFromJsonStore(minimizedSectionsKey, storageKey.value);
+  minimizedSections.value = getMinimizedSections();
+};
+
+const shouldShowItem = child => {
+  return (
+    isSubGroupExpanded.value &&
+    (props.isExpanded || props.activeChild?.name === child.name)
+  );
+};
+
 // set scrollEnd to true when the scroll reaches the end
 useEventListener(scrollableContainer, 'scroll', () => {
   const { scrollHeight, scrollTop, clientHeight } = scrollableContainer.value;
   scrollEnd.value = scrollHeight - scrollTop === clientHeight;
 });
+
+useEventListener(window, 'storage', event => {
+  if (event.key === minimizedSectionsKey) {
+    minimizedSections.value = getMinimizedSections();
+  }
+});
+
+watch([hasActiveChild, storageKey], expandSubGroupOnActiveChild, {
+  immediate: true,
+});
 </script>
 
 <template>
-  <SidebarGroupSeparator
-    v-if="hasAccessibleItems"
-    v-show="isExpanded"
-    :label
-    :icon
-    class="my-1"
-  />
-  <ul
-    v-if="children.length"
-    class="m-0 list-none reset-base relative group min-w-0"
-  >
-    <!-- Each element has h-8, which is 32px, we will show 7 items with one hidden at the end,
-    which is 14rem. Then we add 16px so that we have some text visible from the next item  -->
-    <div
-      ref="scrollableContainer"
-      class="min-w-0"
-      :class="{
-        'max-h-[calc(14rem+16px)] overflow-y-scroll no-scrollbar': isScrollable,
-      }"
-    >
-      <SidebarGroupLeaf
-        v-for="child in children"
-        v-show="isExpanded || activeChild?.name === child.name"
-        v-bind="child"
-        :key="child.name"
-        :active="activeChild?.name === child.name"
+  <li class="group/sidebar-section relative flex flex-col list-none min-w-0">
+    <template v-if="hasAccessibleItems">
+      <SidebarGroupSeparator
+        v-show="isExpanded"
+        :label
+        :icon
+        :collapsible
+        :is-expanded="isSubGroupExpanded"
+        :show-tree-line="showTreeLine"
+        :end-tree-line="endTreeLine"
+        :sort-options="sortOptions"
+        :active-sort="activeSort"
+        class="my-1"
+        @toggle="toggleSubGroup"
+        @update-sort="sortBy => emit('update-sort', sortBy)"
       />
-    </div>
-    <div
-      v-if="isScrollable && isExpanded"
-      v-show="!scrollEnd"
-      class="absolute bg-gradient-to-t from-n-background w-full h-12 to-transparent -bottom-1 pointer-events-none flex items-end justify-end px-2 animate-fade-in-up"
-    >
-      <svg
-        width="16"
-        height="24"
-        viewBox="0 0 16 24"
-        fill="none"
-        class="text-n-slate-9 opacity-50 group-hover:opacity-100"
-        xmlns="http://www.w3.org/2000/svg"
+      <ul
+        v-if="children.length"
+        class="m-0 list-none reset-base relative group min-w-0"
+        :class="[
+          { 'ms-5': collapsible },
+          showTreeLine && !endTreeLine && CHILDREN_TRUNK,
+        ]"
       >
-        <path
-          d="M4 4L8 8L12 4"
-          stroke="currentColor"
-          opacity="0.5"
-          stroke-width="1.33333"
-          stroke-linecap="round"
-          stroke-linejoin="round"
-        />
-        <path
-          d="M4 10L8 14L12 10"
-          stroke="currentColor"
-          opacity="0.75"
-          stroke-width="1.33333"
-          stroke-linecap="round"
-          stroke-linejoin="round"
-        />
-        <path
-          d="M4 16L8 20L12 16"
-          stroke="currentColor"
-          stroke-width="1.33333"
-          stroke-linecap="round"
-          stroke-linejoin="round"
-        />
-      </svg>
-    </div>
-  </ul>
+        <div
+          ref="scrollableContainer"
+          class="min-w-0"
+          :class="{
+            'max-h-60 overflow-y-scroll no-scrollbar': isScrollable,
+          }"
+        >
+          <SidebarGroupLeaf
+            v-for="child in children"
+            v-show="shouldShowItem(child)"
+            v-bind="child"
+            :key="child.name"
+            :active="activeChild?.name === child.name"
+            :hide-tree-line="hideLeafTreeLine"
+            thin-tree-line
+          />
+        </div>
+        <div
+          v-if="isScrollable && isExpanded"
+          v-show="!scrollEnd"
+          class="absolute bg-gradient-to-t from-n-background w-full h-12 to-transparent -bottom-1 pointer-events-none flex items-end justify-end px-2 animate-fade-in-up"
+        >
+          <Icon
+            icon="i-woot-chevrons-down"
+            class="w-4 h-6 text-n-slate-9 opacity-50 group-hover:opacity-100"
+          />
+        </div>
+      </ul>
+    </template>
+  </li>
 </template>

app/javascript/dashboard/components-next/sidebar/specs/SidebarSubGroup.spec.js

@@ -0,0 +1,172 @@
+import { mount } from '@vue/test-utils';
+import { ref } from 'vue';
+import SidebarSubGroup from '../SidebarSubGroup.vue';
+import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
+import { provideSidebarContext } from '../provider';
+
+vi.mock('dashboard/composables/store', () => ({
+  useMapGetter: () => ref(1),
+}));
+
+vi.mock('dashboard/composables/usePolicy', () => ({
+  usePolicy: () => ({
+    shouldShow: () => true,
+  }),
+}));
+
+vi.mock('vue-router', () => ({
+  useRouter: () => ({
+    resolve: () => ({ path: '/' }),
+    getRoutes: () => [],
+  }),
+}));
+
+const children = [
+  {
+    name: 'Sales-1',
+    label: 'Sales',
+    to: { name: 'team_conversations' },
+  },
+];
+
+const mountSubGroup = props => {
+  return mount(
+    {
+      components: { SidebarSubGroup },
+      setup() {
+        provideSidebarContext({});
+      },
+      template: '<SidebarSubGroup v-bind="$attrs" />',
+    },
+    {
+      attrs: {
+        name: 'Conversation:Teams',
+        label: 'Teams',
+        icon: 'i-lucide-users',
+        children,
+        isExpanded: true,
+        collapsible: true,
+        ...props,
+      },
+      global: {
+        stubs: {
+          SidebarGroupLeaf: {
+            props: {
+              label: { type: String, required: true },
+              hideTreeLine: { type: Boolean, default: false },
+              thinTreeLine: { type: Boolean, default: false },
+            },
+            template:
+              '<li class="sidebar-leaf" :data-hide-tree-line="String(hideTreeLine)" :data-thin-tree-line="String(thinTreeLine)">{{ label }}</li>',
+          },
+        },
+      },
+    }
+  );
+};
+
+describe('SidebarSubGroup', () => {
+  let localStorageStore;
+
+  beforeEach(() => {
+    localStorageStore = {};
+    Object.defineProperty(window, 'localStorage', {
+      value: {
+        getItem: key => localStorageStore[key] || null,
+        setItem: (key, value) => {
+          localStorageStore[key] = String(value);
+        },
+        removeItem: key => {
+          delete localStorageStore[key];
+        },
+        clear: () => {
+          localStorageStore = {};
+        },
+      },
+      configurable: true,
+    });
+
+    window.localStorage.clear();
+  });
+
+  it('keeps collapsible sections expanded by default', () => {
+    const wrapper = mountSubGroup();
+
+    expect(wrapper.find('button').attributes('aria-expanded')).toBe('true');
+    expect(wrapper.find('.sidebar-leaf').isVisible()).toBe(true);
+  });
+
+  it('renders the tree line on the separator, positioned relative to it', () => {
+    const wrapper = mountSubGroup({ showTreeLine: true });
+    const button = wrapper.find('button');
+
+    expect(button.classes()).toContain('relative');
+    expect(button.classes()).toContain('before:bg-n-slate-4');
+    expect(button.classes()).toContain('before:-bottom-1');
+  });
+
+  it('renders the end curve on the last separator', () => {
+    const wrapper = mountSubGroup({ showTreeLine: true, endTreeLine: true });
+    const button = wrapper.find('button');
+
+    expect(button.classes()).toContain('before:h-3');
+    expect(button.classes()).toContain('after:border-b-2');
+  });
+
+  it('draws nested item tree lines via the leaf connectors', () => {
+    const wrapper = mountSubGroup({ showTreeLine: true });
+
+    expect(
+      wrapper.find('.sidebar-leaf').attributes('data-hide-tree-line')
+    ).toBe('false');
+  });
+
+  it('marks nested item connectors as thin', () => {
+    const wrapper = mountSubGroup({ showTreeLine: true });
+
+    expect(
+      wrapper.find('.sidebar-leaf').attributes('data-thin-tree-line')
+    ).toBe('true');
+  });
+
+  it('minimizes the section and stores it by account and section name', async () => {
+    const wrapper = mountSubGroup();
+
+    await wrapper.find('button').trigger('click');
+
+    const storedSections = JSON.parse(
+      window.localStorage.getItem(LOCAL_STORAGE_KEYS.SIDEBAR_MINIMIZED_SECTIONS)
+    );
+    expect(wrapper.find('button').attributes('aria-expanded')).toBe('false');
+    expect(wrapper.find('.sidebar-leaf').isVisible()).toBe(false);
+    expect(storedSections).toEqual({ '1:Conversation:Teams': true });
+  });
+
+  it('uses the stored minimized state when mounted again', () => {
+    window.localStorage.setItem(
+      LOCAL_STORAGE_KEYS.SIDEBAR_MINIMIZED_SECTIONS,
+      JSON.stringify({ '1:Conversation:Teams': true })
+    );
+
+    const wrapper = mountSubGroup();
+
+    expect(wrapper.find('button').attributes('aria-expanded')).toBe('false');
+    expect(wrapper.find('.sidebar-leaf').isVisible()).toBe(false);
+  });
+
+  it('expands a stored minimized section when one of its children is active', () => {
+    window.localStorage.setItem(
+      LOCAL_STORAGE_KEYS.SIDEBAR_MINIMIZED_SECTIONS,
+      JSON.stringify({ '1:Conversation:Teams': true })
+    );
+
+    const wrapper = mountSubGroup({ activeChild: children[0] });
+
+    const storedSections = JSON.parse(
+      window.localStorage.getItem(LOCAL_STORAGE_KEYS.SIDEBAR_MINIMIZED_SECTIONS)
+    );
+    expect(wrapper.find('button').attributes('aria-expanded')).toBe('true');
+    expect(wrapper.find('.sidebar-leaf').isVisible()).toBe(true);
+    expect(storedSections).toEqual({});
+  });
+});

app/javascript/dashboard/components-next/tabbar/TabBar.vue

@@ -81,6 +81,7 @@ const showDivider = index => {
     <template v-for="(tab, index) in tabs" :key="index">
       <button
         :ref="el => (tabRefs[index] = el)"
+        type="button"
         class="relative z-10 px-4 truncate py-1.5 text-sm border-0 outline-1 outline-transparent rounded-lg transition-all duration-200 ease-out hover:text-n-brand active:scale-[1.02]"
         :class="[
           activeTab === index

app/javascript/dashboard/components/ChatList.vue

@@ -308,6 +308,15 @@ function filterByAssigneeTab(conversations) {
   return [...conversations];
 }
 
+function sortByUnreadStatus(conversations) {
+  return [...conversations].sort((a, b) => {
+    const unreadCountDiff = (b.unread_count || 0) - (a.unread_count || 0);
+    if (unreadCountDiff !== 0) return unreadCountDiff;
+
+    return (b.last_activity_at || 0) - (a.last_activity_at || 0);
+  });
+}
+
 const conversationList = computed(() => {
   let localConversationList = [];
 
@@ -337,6 +346,13 @@ const conversationList = computed(() => {
     });
   }
 
+  if (
+    !hasAppliedFiltersOrActiveFolders.value &&
+    activeSortBy.value === wootConstants.SORT_BY_TYPE.UNREAD
+  ) {
+    localConversationList = sortByUnreadStatus(localConversationList);
+  }
+
   return localConversationList;
 });
 

app/javascript/dashboard/components/auth/SessionLimitOverlay.vue

@@ -0,0 +1,141 @@
+<script setup>
+import { ref, computed, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { format, parseISO } from 'date-fns';
+
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+
+const props = defineProps({
+  sessions: {
+    type: Array,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['revoke', 'revokeAll', 'cancel']);
+
+const { t } = useI18n();
+const revokingId = ref(null);
+const revokingAll = ref(false);
+
+const sortedSessions = computed(() =>
+  [...props.sessions].sort(
+    (a, b) => new Date(b.created_at) - new Date(a.created_at)
+  )
+);
+
+const formatDate = dateStr => {
+  if (!dateStr) return '';
+  return format(parseISO(dateStr), 'MMMM d, yyyy');
+};
+
+const formatTime = dateStr => {
+  if (!dateStr) return '';
+  return format(parseISO(dateStr), 'hh:mma');
+};
+
+const isUnknown = val => !val || val === 'Unknown' || val === 'Unknown Browser';
+
+const sessionLabel = session => {
+  const parts = [];
+  if (!isUnknown(session.browser_name)) parts.push(session.browser_name);
+  if (!isUnknown(session.platform_name)) parts.push(session.platform_name);
+  return parts.join(' on ') || t('SESSION_LIMIT.UNKNOWN_DEVICE');
+};
+
+watch(
+  () => props.sessions,
+  () => {
+    revokingId.value = null;
+    revokingAll.value = false;
+  }
+);
+
+const handleRevoke = session => {
+  revokingId.value = session.id;
+  emit('revoke', session.id);
+};
+
+const handleRevokeAll = () => {
+  revokingAll.value = true;
+  emit('revokeAll');
+};
+</script>
+
+<template>
+  <div class="w-full max-w-lg mx-auto">
+    <div
+      class="bg-white shadow dark:bg-n-solid-2 p-11 sm:shadow-lg sm:rounded-lg"
+    >
+      <!-- Header -->
+      <div class="flex items-start justify-between gap-4 mb-6">
+        <div>
+          <h2 class="text-2xl font-semibold text-n-slate-12">
+            {{ $t('SESSION_LIMIT.TITLE') }}
+          </h2>
+          <p class="text-sm text-n-slate-11 mt-2">
+            {{ $t('SESSION_LIMIT.DESCRIPTION') }}
+          </p>
+        </div>
+        <NextButton
+          type="button"
+          faded
+          sm
+          class="flex-shrink-0 whitespace-nowrap"
+          :label="$t('SESSION_LIMIT.END_ALL')"
+          :is-loading="revokingAll"
+          :disabled="revokingId !== null"
+          @click="handleRevokeAll"
+        />
+      </div>
+
+      <!-- Session List -->
+      <div class="flex flex-col gap-3 max-h-80 overflow-y-auto">
+        <div
+          v-for="session in sortedSessions"
+          :key="session.id"
+          class="flex items-center justify-between gap-4 rounded-xl border border-n-slate-4 bg-n-background px-4 py-3"
+        >
+          <div class="flex items-center gap-3 min-w-0">
+            <Icon
+              icon="i-lucide-monitor"
+              class="size-4 text-n-slate-10 flex-shrink-0"
+            />
+            <div class="flex flex-col gap-0.5 min-w-0">
+              <span class="text-sm font-medium text-n-slate-12">
+                {{ sessionLabel(session) }}
+              </span>
+              <span class="text-xs text-n-slate-10">
+                {{
+                  `${$t('SESSION_LIMIT.STARTED')} ${formatDate(session.created_at)}, ${formatTime(session.created_at)}`
+                }}
+              </span>
+            </div>
+          </div>
+          <button
+            type="button"
+            class="text-sm font-medium text-n-slate-11 hover:text-n-slate-12 flex-shrink-0 disabled:opacity-50"
+            :disabled="revokingId !== null || revokingAll"
+            @click="handleRevoke(session)"
+          >
+            {{ $t('SESSION_LIMIT.END') }}
+          </button>
+        </div>
+      </div>
+
+      <!-- Cancel -->
+      <div class="text-center pt-4">
+        <NextButton
+          sm
+          slate
+          link
+          type="button"
+          class="w-full hover:!no-underline"
+          :label="$t('SESSION_LIMIT.CANCEL')"
+          @click="() => emit('cancel')"
+        />
+      </div>
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components/widgets/ChannelItem.vue

@@ -64,6 +64,10 @@ const isActive = computed(() => {
     );
   }
 
+  if (key === 'app_store') {
+    return props.enabledFeatures.channel_app_store;
+  }
+
   return [
     'website',
     'twilio',
@@ -86,7 +90,9 @@ const isComingSoon = computed(() => {
 });
 
 const isBeta = computed(() => {
-  return ['tiktok', 'voice', 'whatsapp_call'].includes(props.channel.key);
+  return ['tiktok', 'voice', 'whatsapp_call', 'app_store'].includes(
+    props.channel.key
+  );
 });
 
 const hasVoiceBadge = computed(() => {

app/javascript/dashboard/components/widgets/conversation/ConversationBasicFilter.vue

@@ -78,6 +78,10 @@ const chatSortOptions = computed(() => [
     label: t('CHAT_LIST.SORT_ORDER_ITEMS.created_at_asc.TEXT'),
     value: 'created_at_asc',
   },
+  {
+    label: t('CHAT_LIST.SORT_ORDER_ITEMS.unread.TEXT'),
+    value: 'unread',
+  },
   {
     label: t('CHAT_LIST.SORT_ORDER_ITEMS.priority_desc.TEXT'),
     value: 'priority_desc',

app/javascript/dashboard/components/widgets/conversation/MessagesView.vue

@@ -36,6 +36,7 @@ import { REPLY_POLICY } from 'shared/constants/links';
 import wootConstants from 'dashboard/constants/globals';
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
+import { MESSAGE_TYPE } from 'shared/constants/messages';
 
 export default {
   components: {
@@ -244,6 +245,29 @@ export default {
 
       return { incoming, outgoing };
     },
+    hasSubmittedAppStoreResponse() {
+      const messages = this.currentChat.messages || [];
+      return messages.some(message => {
+        const appStoreAttributes =
+          message.content_attributes?.app_store ||
+          message.contentAttributes?.appStore ||
+          {};
+        const hasAppStoreResponse =
+          message.source_id || appStoreAttributes.response_id;
+
+        return (
+          message.message_type === MESSAGE_TYPE.OUTGOING && hasAppStoreResponse
+        );
+      });
+    },
+    appStoreReplyBannerMessage() {
+      return this.hasSubmittedAppStoreResponse
+        ? this.$t('CONVERSATION.REPLYBOX.APP_STORE_RESPONSE_UPDATE')
+        : this.$t('CONVERSATION.REPLYBOX.APP_STORE_RESPONSE_DELAY');
+    },
+    showAppStoreReplyBanner() {
+      return this.isAnAppStoreChannel;
+    },
   },
 
   watch: {
@@ -468,6 +492,12 @@ export default {
         class="mx-2 mt-2 overflow-hidden rounded-lg"
         :banner-message="$t('CONVERSATION.OLD_INSTAGRAM_INBOX_REPLY_BANNER')"
       />
+      <Banner
+        v-if="showAppStoreReplyBanner"
+        color-scheme="warning"
+        class="mx-2 mt-2 overflow-hidden rounded-lg"
+        :banner-message="appStoreReplyBannerMessage"
+      />
     </div>
     <MessageList
       ref="conversationPanelRef"

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -56,8 +56,9 @@ import { isFileTypeAllowedForChannel } from 'shared/helpers/FileHelper';
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
 import { LocalStorage } from 'shared/helpers/localStorage';
 import { emitter } from 'shared/helpers/mitt';
-const EmojiInput = defineAsyncComponent(
-  () => import('shared/components/emoji/EmojiInput.vue')
+const EmojiIconPicker = defineAsyncComponent(
+  () =>
+    import('dashboard/components-next/emoji-icon-picker/EmojiIconPicker.vue')
 );
 
 export default {
@@ -66,7 +67,7 @@ export default {
     AttachmentPreview,
     AudioRecorder,
     ReplyBoxBanner,
-    EmojiInput,
+    EmojiIconPicker,
     MessageSignatureMissingAlert,
     ReplyBottomPanel,
     ReplyEmailHead,
@@ -1284,13 +1285,15 @@ export default {
           :message="inReplyTo"
           @dismiss="resetReplyToMessage"
         />
-        <EmojiInput
+        <EmojiIconPicker
           v-if="showEmojiPicker"
           v-on-clickaway="hideEmojiPicker"
+          mode="emoji"
+          class="emoji-dialog"
           :class="{
             'emoji-dialog--expanded': isOnExpandedLayout,
           }"
-          :on-click="addIntoEditor"
+          @select="addIntoEditor($event.value)"
         />
         <ReplyEmailHead
           v-if="showReplyHead && isDefaultEditorMode"

app/javascript/dashboard/composables/spec/useFacebookPageConnect.spec.js

@@ -70,7 +70,8 @@ describe('useFacebookPageConnect', () => {
       ACCOUNT_ID
     );
     expect(window.FB.login).toHaveBeenCalledWith(expect.any(Function), {
-      scope: expect.stringContaining('pages_show_list'),
+      scope:
+        'pages_manage_metadata,business_management,pages_messaging,pages_show_list,pages_read_engagement',
     });
   });
 

app/javascript/dashboard/composables/useFacebookPageConnect.js

@@ -1,13 +1,9 @@
 import { ref } from 'vue';
 import { useMapGetter } from 'dashboard/composables/store';
 import ChannelApi from 'dashboard/api/channels';
+import { buildFacebookLoginScopes } from 'dashboard/helper/facebookScopes';
 import { setupFacebookSdk } from 'dashboard/routes/dashboard/settings/inbox/channels/whatsapp/utils';
 
-// Page-management + messaging scopes required to list pages and create a
-// Channel::FacebookPage inbox (mirrors the standalone settings flow).
-const FB_PAGE_SCOPES =
-  'pages_manage_metadata,business_management,pages_messaging,instagram_basic,pages_show_list,pages_read_engagement,instagram_manage_messages';
-
 // Headless half of the Facebook Page connect flow: load the Meta SDK, run
 // FB.login for page scopes, and fetch the user's pages. The caller owns the
 // page-picker UI and the channel creation, because choosing a page is an
@@ -51,7 +47,7 @@ export function useFacebookPageConnect() {
               : null
           );
         },
-        { scope: FB_PAGE_SCOPES }
+        { scope: buildFacebookLoginScopes() }
       );
     });
 

app/javascript/dashboard/composables/useInbox.js

@@ -22,6 +22,7 @@ export const INBOX_FEATURE_MAP = {
     INBOX_TYPES.WHATSAPP,
     INBOX_TYPES.TELEGRAM,
     INBOX_TYPES.TIKTOK,
+    INBOX_TYPES.APP_STORE,
     INBOX_TYPES.API,
   ],
   [INBOX_FEATURES.REPLY_TO_OUTGOING]: [
@@ -30,6 +31,7 @@ export const INBOX_FEATURE_MAP = {
     INBOX_TYPES.WHATSAPP,
     INBOX_TYPES.TELEGRAM,
     INBOX_TYPES.TIKTOK,
+    INBOX_TYPES.APP_STORE,
     INBOX_TYPES.API,
   ],
 };
@@ -138,6 +140,10 @@ export const useInbox = (inboxId = null) => {
     return channelType.value === INBOX_TYPES.TIKTOK;
   });
 
+  const isAnAppStoreChannel = computed(() => {
+    return channelType.value === INBOX_TYPES.APP_STORE;
+  });
+
   const voiceCallEnabled = computed(() => isVoiceCallEnabled(inbox.value));
 
   const voiceCallProvider = computed(() => getVoiceCallProvider(inbox.value));
@@ -160,6 +166,7 @@ export const useInbox = (inboxId = null) => {
     isAnEmailChannel,
     isAnInstagramChannel,
     isATiktokChannel,
+    isAnAppStoreChannel,
     voiceCallEnabled,
     voiceCallProvider,
   };

app/javascript/dashboard/constants/editor.js

@@ -116,6 +116,11 @@ export const FORMATTING = {
     nodes: [],
     menu: [],
   },
+  'Channel::AppStore': {
+    marks: [],
+    nodes: [],
+    menu: [],
+  },
   // Special contexts (not actual channels)
   'Context::PrivateNote': {
     marks: ['strong', 'em', 'code', 'link', 'strike'],

app/javascript/dashboard/constants/globals.js

@@ -27,6 +27,7 @@ export default {
     WAITING_SINCE_ASC: 'waiting_since_asc',
     WAITING_SINCE_DESC: 'waiting_since_desc',
     PRIORITY_DESC_CREATED_AT_ASC: 'priority_desc_created_at_asc',
+    UNREAD: 'unread',
   },
   ARTICLE_STATUS_TYPES: {
     DRAFT: 0,
@@ -40,6 +41,8 @@ export default {
   DOCS_URL: 'https://www.chatwoot.com/docs/product/',
   HELP_CENTER_DOCS_URL:
     'https://www.chatwoot.com/docs/product/others/help-center',
+  APP_STORE_REVIEWS_INBOX_DOCS_URL:
+    'https://www.chatwoot.com/hc/user-guide/articles/app-store-reviews-inbox',
   TESTIMONIAL_URL:
     'https://testimonials.cdn.chatwoot.com/testimonial-content.json',
   WHATSAPP_EMBEDDED_SIGNUP_DOCS_URL:

app/javascript/dashboard/constants/localStorage.js

@@ -7,4 +7,5 @@ export const LOCAL_STORAGE_KEYS = {
   DISMISSED_LABEL_SUGGESTIONS: 'labelSuggestionsDismissed',
   MESSAGE_REPLY_TO: 'messageReplyTo',
   RECENT_SEARCHES: 'recentSearches',
+  SIDEBAR_MINIMIZED_SECTIONS: 'sidebarMinimizedSections',
 };

app/javascript/dashboard/helper/AnalyticsHelper/events.js

@@ -154,6 +154,11 @@ export const YEAR_IN_REVIEW_EVENTS = Object.freeze({
   SHARE_CLICKED: 'Year in Review: Share clicked',
 });
 
+export const SESSION_EVENTS = Object.freeze({
+  LIMIT_HIT: 'Session limit reached at login',
+  REVOKED_FROM_PROFILE: 'Revoked an active session',
+});
+
 export const ONBOARDING_EVENTS = Object.freeze({
   ACCOUNT_DETAILS_VISITED: 'Onboarding: Account details visited',
   ACCOUNT_DETAILS_COMPLETED: 'Onboarding: Account details completed',

app/javascript/dashboard/helper/facebookScopes.js

@@ -0,0 +1,22 @@
+export const FACEBOOK_PAGE_SCOPES = [
+  'pages_manage_metadata',
+  'business_management',
+  'pages_messaging',
+  'pages_show_list',
+  'pages_read_engagement',
+];
+
+export const INSTAGRAM_SCOPES = [
+  'instagram_basic',
+  'instagram_manage_messages',
+];
+
+export const buildFacebookLoginScopes = ({
+  includeInstagramScopes = false,
+} = {}) => {
+  const scopes = [...FACEBOOK_PAGE_SCOPES];
+  if (includeInstagramScopes) {
+    scopes.push(...INSTAGRAM_SCOPES);
+  }
+  return scopes.join(',');
+};

app/javascript/dashboard/helper/featureHelper.js

@@ -20,9 +20,6 @@ const FEATURE_HELP_URLS = {
   billing: 'https://chwt.app/pricing',
   saml: 'https://chwt.app/hc/saml',
   captain_billing: 'https://chwt.app/hc/captain_billing',
-  access_token_api:
-    'https://developers.chatwoot.com/api-reference/introduction',
-  chatwoot_cli: 'https://developers.chatwoot.com/cli',
 };
 
 export function getHelpUrlForFeature(featureName) {

app/javascript/dashboard/helper/inbox.js

@@ -11,6 +11,7 @@ export const INBOX_TYPES = {
   SMS: 'Channel::Sms',
   INSTAGRAM: 'Channel::Instagram',
   TIKTOK: 'Channel::Tiktok',
+  APP_STORE: 'Channel::AppStore',
 };
 
 // Add providers here as they gain voice capability (e.g., WhatsApp Cloud, Twilio WhatsApp)
@@ -53,6 +54,7 @@ const INBOX_ICON_MAP_FILL = {
   [INBOX_TYPES.LINE]: 'i-ri-line-fill',
   [INBOX_TYPES.INSTAGRAM]: 'i-ri-instagram-fill',
   [INBOX_TYPES.TIKTOK]: 'i-ri-tiktok-fill',
+  [INBOX_TYPES.APP_STORE]: 'i-ri-app-store-fill',
 };
 
 const DEFAULT_ICON_FILL = 'i-ri-chat-1-fill';
@@ -68,6 +70,7 @@ const INBOX_ICON_MAP_LINE = {
   [INBOX_TYPES.LINE]: 'i-woot-line',
   [INBOX_TYPES.INSTAGRAM]: 'i-woot-instagram',
   [INBOX_TYPES.TIKTOK]: 'i-woot-tiktok',
+  [INBOX_TYPES.APP_STORE]: 'i-ri-app-store-line',
 };
 
 const DEFAULT_ICON_LINE = 'i-ri-chat-1-line';
@@ -117,6 +120,9 @@ export const getReadableInboxByType = (type, phoneNumber) => {
     case INBOX_TYPES.LINE:
       return 'line';
 
+    case INBOX_TYPES.APP_STORE:
+      return 'app_store';
+
     default:
       return 'chat';
   }

app/javascript/dashboard/helper/sidebarSort.js

@@ -0,0 +1,181 @@
+export const SIDEBAR_SORT_KEYS = Object.freeze({
+  CREATED_DESC: 'created_at_desc',
+  CREATED_ASC: 'created_at_asc',
+  ALPHABETICAL_ASC: 'alphabetical_asc',
+  ALPHABETICAL_DESC: 'alphabetical_desc',
+  UNREAD_COUNT_DESC: 'unread_count_desc',
+  UNREAD_COUNT_ASC: 'unread_count_asc',
+});
+
+export const SIDEBAR_SORT_SECTIONS = Object.freeze({
+  FOLDERS: 'folders',
+  TEAMS: 'teams',
+  CHANNELS: 'channels',
+  LABELS: 'labels',
+});
+
+export const SIDEBAR_SORT_OPTIONS_BY_SECTION = Object.freeze({
+  [SIDEBAR_SORT_SECTIONS.FOLDERS]: [
+    SIDEBAR_SORT_KEYS.CREATED_DESC,
+    SIDEBAR_SORT_KEYS.CREATED_ASC,
+    SIDEBAR_SORT_KEYS.ALPHABETICAL_ASC,
+    SIDEBAR_SORT_KEYS.ALPHABETICAL_DESC,
+  ],
+  [SIDEBAR_SORT_SECTIONS.TEAMS]: [
+    SIDEBAR_SORT_KEYS.CREATED_DESC,
+    SIDEBAR_SORT_KEYS.CREATED_ASC,
+    SIDEBAR_SORT_KEYS.ALPHABETICAL_ASC,
+    SIDEBAR_SORT_KEYS.ALPHABETICAL_DESC,
+    SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC,
+    SIDEBAR_SORT_KEYS.UNREAD_COUNT_ASC,
+  ],
+  [SIDEBAR_SORT_SECTIONS.CHANNELS]: [
+    SIDEBAR_SORT_KEYS.CREATED_DESC,
+    SIDEBAR_SORT_KEYS.CREATED_ASC,
+    SIDEBAR_SORT_KEYS.ALPHABETICAL_ASC,
+    SIDEBAR_SORT_KEYS.ALPHABETICAL_DESC,
+    SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC,
+    SIDEBAR_SORT_KEYS.UNREAD_COUNT_ASC,
+  ],
+  [SIDEBAR_SORT_SECTIONS.LABELS]: [
+    SIDEBAR_SORT_KEYS.CREATED_DESC,
+    SIDEBAR_SORT_KEYS.CREATED_ASC,
+    SIDEBAR_SORT_KEYS.ALPHABETICAL_ASC,
+    SIDEBAR_SORT_KEYS.ALPHABETICAL_DESC,
+    SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC,
+    SIDEBAR_SORT_KEYS.UNREAD_COUNT_ASC,
+  ],
+});
+
+const UNREAD_COUNT_SORT_OPTIONS = [
+  SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC,
+  SIDEBAR_SORT_KEYS.UNREAD_COUNT_ASC,
+];
+
+export const DEFAULT_SIDEBAR_SORT_PREFERENCES = Object.freeze({
+  [SIDEBAR_SORT_SECTIONS.FOLDERS]: SIDEBAR_SORT_KEYS.CREATED_DESC,
+  [SIDEBAR_SORT_SECTIONS.TEAMS]: SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC,
+  [SIDEBAR_SORT_SECTIONS.CHANNELS]: SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC,
+  [SIDEBAR_SORT_SECTIONS.LABELS]: SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC,
+});
+
+export const isValidSidebarSort = (section, sortBy) => {
+  return SIDEBAR_SORT_OPTIONS_BY_SECTION[section]?.includes(sortBy);
+};
+
+const isUnreadCountSort = sortBy => UNREAD_COUNT_SORT_OPTIONS.includes(sortBy);
+
+export const getSidebarSortOptions = (
+  section,
+  { hasUnreadCounts = true } = {}
+) => {
+  const options = SIDEBAR_SORT_OPTIONS_BY_SECTION[section] || [];
+
+  if (hasUnreadCounts) return options;
+
+  return options.filter(option => !isUnreadCountSort(option));
+};
+
+export const resolveSidebarSort = (
+  section,
+  sortBy,
+  { hasUnreadCounts = true } = {}
+) => {
+  const options = getSidebarSortOptions(section, { hasUnreadCounts });
+
+  if (options.includes(sortBy)) return sortBy;
+  if (!hasUnreadCounts && isUnreadCountSort(sortBy)) {
+    return SIDEBAR_SORT_KEYS.ALPHABETICAL_ASC;
+  }
+
+  return options[0] || SIDEBAR_SORT_KEYS.ALPHABETICAL_ASC;
+};
+
+export const normalizeSidebarSortPreferences = (preferences = {}) => {
+  const savedPreferences = preferences || {};
+
+  return Object.keys(DEFAULT_SIDEBAR_SORT_PREFERENCES).reduce(
+    (result, section) => {
+      const sortBy = savedPreferences[section];
+      result[section] = isValidSidebarSort(section, sortBy)
+        ? sortBy
+        : DEFAULT_SIDEBAR_SORT_PREFERENCES[section];
+      return result;
+    },
+    {}
+  );
+};
+
+const normalizeUnreadCount = count => {
+  const unreadCount = Number(count);
+  return Number.isFinite(unreadCount) && unreadCount > 0 ? unreadCount : 0;
+};
+
+const getCreatedValue = item => {
+  const createdAt = item.created_at || item.createdAt;
+
+  if (typeof createdAt === 'number') return createdAt;
+
+  if (createdAt) {
+    const timestamp = Date.parse(createdAt);
+    if (Number.isFinite(timestamp)) return timestamp;
+  }
+
+  const id = Number(item.id);
+  return Number.isFinite(id) ? id : 0;
+};
+
+const getLabelValue = (item, labelKey) => {
+  return String(labelKey(item) || '');
+};
+
+const compareAlphabetically = (a, b, labelKey) => {
+  return getLabelValue(a, labelKey).localeCompare(
+    getLabelValue(b, labelKey),
+    undefined,
+    {
+      sensitivity: 'base',
+    }
+  );
+};
+
+export const sortSidebarItems = (
+  items,
+  { sortBy, labelKey, unreadCountKey = () => 0 }
+) => {
+  return (items || []).slice().sort((a, b) => {
+    if (sortBy === SIDEBAR_SORT_KEYS.CREATED_DESC) {
+      const createdDiff = getCreatedValue(b) - getCreatedValue(a);
+      if (createdDiff !== 0) return createdDiff;
+      return compareAlphabetically(a, b, labelKey);
+    }
+
+    if (sortBy === SIDEBAR_SORT_KEYS.CREATED_ASC) {
+      const createdDiff = getCreatedValue(a) - getCreatedValue(b);
+      if (createdDiff !== 0) return createdDiff;
+      return compareAlphabetically(a, b, labelKey);
+    }
+
+    if (sortBy === SIDEBAR_SORT_KEYS.ALPHABETICAL_DESC) {
+      return compareAlphabetically(b, a, labelKey);
+    }
+
+    if (sortBy === SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC) {
+      const unreadCountDiff =
+        normalizeUnreadCount(unreadCountKey(b)) -
+        normalizeUnreadCount(unreadCountKey(a));
+
+      if (unreadCountDiff !== 0) return unreadCountDiff;
+    }
+
+    if (sortBy === SIDEBAR_SORT_KEYS.UNREAD_COUNT_ASC) {
+      const unreadCountDiff =
+        normalizeUnreadCount(unreadCountKey(a)) -
+        normalizeUnreadCount(unreadCountKey(b));
+
+      if (unreadCountDiff !== 0) return unreadCountDiff;
+    }
+
+    return compareAlphabetically(a, b, labelKey);
+  });
+};

app/javascript/dashboard/helper/specs/sidebarSort.spec.js

@@ -0,0 +1,205 @@
+import {
+  DEFAULT_SIDEBAR_SORT_PREFERENCES,
+  SIDEBAR_SORT_KEYS,
+  SIDEBAR_SORT_SECTIONS,
+  getSidebarSortOptions,
+  normalizeSidebarSortPreferences,
+  resolveSidebarSort,
+  sortSidebarItems,
+} from '../sidebarSort';
+
+const items = [
+  {
+    id: 1,
+    name: 'Billing',
+    created_at: '2024-01-01T00:00:00.000Z',
+  },
+  {
+    id: 3,
+    name: 'Accounts',
+    created_at: '2024-03-01T00:00:00.000Z',
+  },
+  {
+    id: 2,
+    name: 'Support',
+    created_at: '2024-02-01T00:00:00.000Z',
+  },
+];
+
+describe('#sortSidebarItems', () => {
+  it('sorts by created date descending', () => {
+    const sortedItems = sortSidebarItems(items, {
+      sortBy: SIDEBAR_SORT_KEYS.CREATED_DESC,
+      labelKey: item => item.name,
+    });
+
+    expect(sortedItems.map(item => item.name)).toEqual([
+      'Accounts',
+      'Support',
+      'Billing',
+    ]);
+  });
+
+  it('sorts by created date ascending', () => {
+    const sortedItems = sortSidebarItems(items, {
+      sortBy: SIDEBAR_SORT_KEYS.CREATED_ASC,
+      labelKey: item => item.name,
+    });
+
+    expect(sortedItems.map(item => item.name)).toEqual([
+      'Billing',
+      'Support',
+      'Accounts',
+    ]);
+  });
+
+  it('falls back to id when created date is not present', () => {
+    const sortedItems = sortSidebarItems(
+      items.map(({ created_at: _createdAt, ...item }) => item),
+      {
+        sortBy: SIDEBAR_SORT_KEYS.CREATED_DESC,
+        labelKey: item => item.name,
+      }
+    );
+
+    expect(sortedItems.map(item => item.id)).toEqual([3, 2, 1]);
+  });
+
+  it('sorts alphabetically from A to Z', () => {
+    const sortedItems = sortSidebarItems(items, {
+      sortBy: SIDEBAR_SORT_KEYS.ALPHABETICAL_ASC,
+      labelKey: item => item.name,
+    });
+
+    expect(sortedItems.map(item => item.name)).toEqual([
+      'Accounts',
+      'Billing',
+      'Support',
+    ]);
+  });
+
+  it('sorts alphabetically from Z to A', () => {
+    const sortedItems = sortSidebarItems(items, {
+      sortBy: SIDEBAR_SORT_KEYS.ALPHABETICAL_DESC,
+      labelKey: item => item.name,
+    });
+
+    expect(sortedItems.map(item => item.name)).toEqual([
+      'Support',
+      'Billing',
+      'Accounts',
+    ]);
+  });
+
+  it('sorts by unread count descending and falls back to alphabetical order', () => {
+    const unreadCounts = {
+      1: 3,
+      2: 3,
+      3: 7,
+    };
+
+    const sortedItems = sortSidebarItems(items, {
+      sortBy: SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC,
+      labelKey: item => item.name,
+      unreadCountKey: item => unreadCounts[item.id],
+    });
+
+    expect(sortedItems.map(item => item.name)).toEqual([
+      'Accounts',
+      'Billing',
+      'Support',
+    ]);
+  });
+
+  it('sorts by unread count ascending and falls back to alphabetical order', () => {
+    const unreadCounts = {
+      1: 3,
+      2: 3,
+      3: 7,
+    };
+
+    const sortedItems = sortSidebarItems(items, {
+      sortBy: SIDEBAR_SORT_KEYS.UNREAD_COUNT_ASC,
+      labelKey: item => item.name,
+      unreadCountKey: item => unreadCounts[item.id],
+    });
+
+    expect(sortedItems.map(item => item.name)).toEqual([
+      'Billing',
+      'Support',
+      'Accounts',
+    ]);
+  });
+});
+
+describe('#normalizeSidebarSortPreferences', () => {
+  it('keeps valid preferences', () => {
+    const preferences = normalizeSidebarSortPreferences({
+      [SIDEBAR_SORT_SECTIONS.FOLDERS]: SIDEBAR_SORT_KEYS.ALPHABETICAL_DESC,
+      [SIDEBAR_SORT_SECTIONS.TEAMS]: SIDEBAR_SORT_KEYS.CREATED_ASC,
+    });
+
+    expect(preferences).toEqual({
+      ...DEFAULT_SIDEBAR_SORT_PREFERENCES,
+      [SIDEBAR_SORT_SECTIONS.FOLDERS]: SIDEBAR_SORT_KEYS.ALPHABETICAL_DESC,
+      [SIDEBAR_SORT_SECTIONS.TEAMS]: SIDEBAR_SORT_KEYS.CREATED_ASC,
+    });
+  });
+
+  it('falls back to defaults for unsupported preferences', () => {
+    const preferences = normalizeSidebarSortPreferences({
+      [SIDEBAR_SORT_SECTIONS.FOLDERS]: SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC,
+    });
+
+    expect(preferences).toEqual(DEFAULT_SIDEBAR_SORT_PREFERENCES);
+  });
+
+  it('falls back to defaults when stored preferences are null', () => {
+    expect(normalizeSidebarSortPreferences(null)).toEqual(
+      DEFAULT_SIDEBAR_SORT_PREFERENCES
+    );
+  });
+});
+
+describe('#getSidebarSortOptions', () => {
+  it('keeps unread count options when unread counts are enabled', () => {
+    const options = getSidebarSortOptions(SIDEBAR_SORT_SECTIONS.TEAMS, {
+      hasUnreadCounts: true,
+    });
+
+    expect(options).toContain(SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC);
+    expect(options).toContain(SIDEBAR_SORT_KEYS.UNREAD_COUNT_ASC);
+  });
+
+  it('removes unread count options when unread counts are disabled', () => {
+    const options = getSidebarSortOptions(SIDEBAR_SORT_SECTIONS.TEAMS, {
+      hasUnreadCounts: false,
+    });
+
+    expect(options).not.toContain(SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC);
+    expect(options).not.toContain(SIDEBAR_SORT_KEYS.UNREAD_COUNT_ASC);
+    expect(options).toContain(SIDEBAR_SORT_KEYS.ALPHABETICAL_ASC);
+  });
+});
+
+describe('#resolveSidebarSort', () => {
+  it('keeps unread count sort when unread counts are enabled', () => {
+    const sortBy = resolveSidebarSort(
+      SIDEBAR_SORT_SECTIONS.TEAMS,
+      SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC,
+      { hasUnreadCounts: true }
+    );
+
+    expect(sortBy).toBe(SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC);
+  });
+
+  it('falls back to alphabetical sort when unread counts are disabled', () => {
+    const sortBy = resolveSidebarSort(
+      SIDEBAR_SORT_SECTIONS.TEAMS,
+      SIDEBAR_SORT_KEYS.UNREAD_COUNT_DESC,
+      { hasUnreadCounts: false }
+    );
+
+    expect(sortBy).toBe(SIDEBAR_SORT_KEYS.ALPHABETICAL_ASC);
+  });
+});

app/javascript/dashboard/i18n/locale/en/chatlist.json

@@ -79,6 +79,9 @@
       },
       "priority_desc_created_at_asc": {
         "TEXT": "Priority: Highest first, Created: Oldest first"
+      },
+      "unread": {
+        "TEXT": "Unread Count: Highest first"
       }
     },
     "ATTACHMENTS": {

app/javascript/dashboard/i18n/locale/en/contact.json

@@ -511,6 +511,7 @@
         "ATTRIBUTES": "Attributes",
         "HISTORY": "History",
         "NOTES": "Notes",
+        "MEDIA": "Media",
         "MERGE": "Merge"
       },
       "HISTORY": {

app/javascript/dashboard/i18n/locale/en/conversation.json

@@ -237,6 +237,8 @@
       "START_AUDIO_RECORDING": "Start audio recording",
       "STOP_AUDIO_RECORDING": "Stop audio recording",
       "COPILOT_THINKING": "Copilot is thinking",
+      "APP_STORE_RESPONSE_DELAY": "Apple may take up to 24 hours to make submitted replies or updates public.",
+      "APP_STORE_RESPONSE_UPDATE": "This review already has a reply. Apple may take up to 24 hours to make submitted replies or updates public. Sending another reply updates the existing public App Store response.",
       "EMAIL_HEAD": {
         "TO": "TO",
         "ADD_BCC": "Add bcc",
@@ -401,7 +403,8 @@
       "VIEW_ALL": "View all",
       "SHOW_LESS": "Show less",
       "MORE_COUNT": "+{count}",
-      "UNTITLED_FILE": "Untitled file"
+      "UNTITLED_FILE": "Untitled file",
+      "JUMP_TO_MESSAGE": "Jump to message"
     },
     "SHOPIFY": {
       "ORDER_ID": "Order #{id}",

app/javascript/dashboard/i18n/locale/en/emoji.json

@@ -3,5 +3,33 @@
     "PLACEHOLDER": "Search emojis",
     "NOT_FOUND": "No emoji match your search",
     "REMOVE": "Remove"
+  },
+  "EMOJI_ICON_PICKER": {
+    "TABS": {
+      "ICONS": "Icons",
+      "EMOJIS": "Emojis"
+    },
+    "SEARCH_EMOJI": "Search emoji…",
+    "SEARCH_ICON": "Search icons…",
+    "FREQUENTLY_USED": "Frequently used",
+    "NO_EMOJI": "No emoji match your search",
+    "NO_ICON": "No icons match your search",
+    "REMOVE": "Remove",
+    "STYLE": {
+      "OUTLINE": "Outline icons",
+      "FILLED": "Filled icons"
+    },
+    "COLORS": {
+      "SLATE": "Slate",
+      "RED": "Red",
+      "ORANGE": "Orange",
+      "AMBER": "Amber",
+      "GREEN": "Green",
+      "TEAL": "Teal",
+      "BLUE": "Blue",
+      "INDIGO": "Indigo",
+      "VIOLET": "Violet",
+      "PINK": "Pink"
+    }
   }
 }

app/javascript/dashboard/i18n/locale/en/inboxMgmt.json

@@ -384,6 +384,40 @@
           "ERROR_MESSAGE": "We were not able to save the api channel"
         }
       },
+      "APP_STORE": {
+        "TITLE": "App Store Reviews",
+        "DESC": "Manage and reply to your App Store reviews from Chatwoot.",
+        "LEARN_MORE": "Learn how to create App Store Connect credentials",
+        "CHANNEL_NAME": {
+          "LABEL": "Inbox Name",
+          "PLACEHOLDER": "Please enter an inbox name",
+          "ERROR": "This field is required"
+        },
+        "APP_ID": {
+          "LABEL": "App Store Connect app ID",
+          "PLACEHOLDER": "Enter your App Store Connect app ID",
+          "ERROR": "This field is required"
+        },
+        "ISSUER_ID": {
+          "LABEL": "Issuer ID",
+          "PLACEHOLDER": "Enter your App Store Connect issuer ID",
+          "ERROR": "This field is required"
+        },
+        "KEY_ID": {
+          "LABEL": "Key ID",
+          "PLACEHOLDER": "Enter your App Store Connect key ID",
+          "ERROR": "This field is required"
+        },
+        "PRIVATE_KEY": {
+          "LABEL": "Private key",
+          "PLACEHOLDER": "Paste the contents of your .p8 private key",
+          "ERROR": "This field is required"
+        },
+        "SUBMIT_BUTTON": "Create App Store Channel",
+        "API": {
+          "ERROR_MESSAGE": "We were not able to save the App Store channel"
+        }
+      },
       "EMAIL_CHANNEL": {
         "TITLE": "Email Channel",
         "DESC": "Integrate your email inbox.",
@@ -499,6 +533,10 @@
             "TITLE": "TikTok",
             "DESCRIPTION": "Connect your TikTok account"
           },
+          "APP_STORE": {
+            "TITLE": "App Store Reviews",
+            "DESCRIPTION": "Manage your App Store app reviews"
+          },
           "VOICE": {
             "TITLE": "Voice",
             "DESCRIPTION": "Integrate with Twilio Voice"
@@ -1200,6 +1238,7 @@
       "API": "API Channel",
       "INSTAGRAM": "Instagram",
       "TIKTOK": "TikTok",
+      "APP_STORE": "App Store Reviews",
       "VOICE": "Voice"
     }
   }

app/javascript/dashboard/i18n/locale/en/index.js

@@ -40,6 +40,7 @@ import whatsappTemplates from './whatsappTemplates.json';
 import contentTemplates from './contentTemplates.json';
 import mfa from './mfa.json';
 import onboarding from './onboarding.json';
+import sessionLimit from './sessionLimit.json';
 import yearInReview from './yearInReview.json';
 
 export default {
@@ -85,5 +86,6 @@ export default {
   ...contentTemplates,
   ...mfa,
   ...onboarding,
+  ...sessionLimit,
   ...yearInReview,
 };

app/javascript/dashboard/i18n/locale/en/sessionLimit.json

@@ -0,0 +1,12 @@
+{
+  "SESSION_LIMIT": {
+    "TITLE": "Active session limit reached",
+    "DESCRIPTION": "You have reached your limit of active sessions. Please end a session before logging in.",
+    "END": "End",
+    "END_ALL": "End all sessions",
+    "LOG_IN": "Log in",
+    "CANCEL": "Back to login",
+    "UNKNOWN_DEVICE": "Unknown device",
+    "STARTED": "Started"
+  }
+}

app/javascript/dashboard/i18n/locale/en/settings.json

@@ -86,38 +86,26 @@
         "NOTE": "Manage additional security features for your account.",
         "MFA_BUTTON": "Manage Two-Factor Authentication"
       },
+      "SESSIONS_SECTION": {
+        "TITLE": "Active Sessions",
+        "NOTE": "These are the devices currently logged in to your account.",
+        "CURRENT": "Current session",
+        "REVOKE": "Revoke",
+        "REVOKE_SUCCESS": "Session revoked successfully",
+        "REVOKE_ERROR": "Unable to revoke session. Please try again.",
+        "FETCH_ERROR": "Unable to fetch sessions. Please try again.",
+        "LAST_ACTIVE": "Last active",
+        "UNKNOWN_DEVICE": "Unknown device"
+      },
       "ACCESS_TOKEN": {
         "TITLE": "Access Token",
         "NOTE": "This token can be used if you are building an API based integration",
         "COPY": "Copy",
         "RESET": "Reset",
-        "GENERATE": "Generate",
-        "CREATE": "Create token",
         "CONFIRM_RESET": "Are you sure?",
         "CONFIRM_HINT": "Click again to confirm",
-        "TABLE": {
-          "TOKEN": "Token",
-          "PERMISSION": "Permission"
-        },
-        "EMPTY": {
-          "TITLE": "No tokens yet",
-          "DESCRIPTION": "Create your first access token to start building integrations against the API."
-        },
-        "SCOPES": {
-          "FULL_LABEL": "Full access",
-          "READ_ONLY_LABEL": "Read only"
-        },
-        "LINKS": {
-          "API_REFERENCE": "API Reference",
-          "CLI": "Chatwoot CLI"
-        },
         "RESET_SUCCESS": "Access token regenerated successfully",
-        "RESET_ERROR": "Unable to regenerate access token. Please try again",
-        "READ_ONLY_TITLE": "Read-only Access Token",
-        "READ_ONLY_NOTE": "Use this token for integrations that only need to read data. It cannot create, update, or delete anything.",
-        "READ_ONLY_GENERATE_SUCCESS": "Read-only access token generated successfully",
-        "READ_ONLY_RESET_SUCCESS": "Read-only access token regenerated successfully",
-        "READ_ONLY_RESET_ERROR": "Unable to regenerate read-only access token. Please try again"
+        "RESET_ERROR": "Unable to regenerate access token. Please try again"
       },
       "AUDIO_NOTIFICATIONS_SECTION": {
         "TITLE": "Audio Alerts",
@@ -402,6 +390,21 @@
       "INFO_TEXT": "Let the system automatically mark you offline when you aren't using the app or dashboard.",
       "INFO_SHORT": "Automatically mark offline when you aren't using the app."
     },
+    "SORT_TOOLTIP": "Sort",
+    "SORT_BY": "Sort by",
+    "SORT_GROUPS": {
+      "CREATED": "Sort by date of creation",
+      "ALPHABETICAL": "Sort in alphabetical order",
+      "UNREAD_COUNT": "Sort by unread count"
+    },
+    "SORT_OPTIONS": {
+      "CREATED_DESC": "Newest first",
+      "CREATED_ASC": "Oldest first",
+      "ALPHABETICAL_ASC": "Ascending (A - Z)",
+      "ALPHABETICAL_DESC": "Descending (Z - A)",
+      "UNREAD_COUNT_DESC": "Highest first",
+      "UNREAD_COUNT_ASC": "Lowest first"
+    },
     "DOCS": "Read docs",
     "SECURITY": "Security",
     "CAPTAIN_AI": "Captain",

app/javascript/dashboard/routes/dashboard/contacts/pages/ContactManageView.vue

@@ -11,6 +11,7 @@ import ContactDetails from 'dashboard/components-next/Contacts/Pages/ContactDeta
 import TabBar from 'dashboard/components-next/tabbar/TabBar.vue';
 import ContactNotes from 'dashboard/components-next/Contacts/ContactsSidebar/ContactNotes.vue';
 import ContactHistory from 'dashboard/components-next/Contacts/ContactsSidebar/ContactHistory.vue';
+import ContactMedia from 'dashboard/components-next/Contacts/ContactsSidebar/ContactMedia.vue';
 import ContactMerge from 'dashboard/components-next/Contacts/ContactsSidebar/ContactMerge.vue';
 import ContactCustomAttributes from 'dashboard/components-next/Contacts/ContactsSidebar/ContactCustomAttributes.vue';
 
@@ -40,6 +41,7 @@ const CONTACT_TABS_OPTIONS = [
   { key: 'ATTRIBUTES', value: 'attributes' },
   { key: 'HISTORY', value: 'history' },
   { key: 'NOTES', value: 'notes' },
+  { key: 'MEDIA', value: 'media' },
   { key: 'MERGE', value: 'merge' },
 ];
 
@@ -149,8 +151,8 @@ onMounted(() => {
         :selected-contact="selectedContact"
         @go-to-contacts-list="goToContactsList"
       />
-      <template #sidebar>
-        <div class="px-6">
+      <template #sidebarHeader>
+        <div class="px-6 pt-6 pb-3">
           <TabBar
             :tabs="tabs"
             :initial-active-tab="activeTabIndex"
@@ -158,6 +160,8 @@ onMounted(() => {
             @tab-changed="handleTabChange"
           />
         </div>
+      </template>
+      <template #sidebar>
         <div
           v-if="isFetchingItem"
           class="flex items-center justify-center py-10 text-n-slate-11"
@@ -171,6 +175,7 @@ onMounted(() => {
           />
           <ContactNotes v-if="activeTab === 'notes'" />
           <ContactHistory v-if="activeTab === 'history'" />
+          <ContactMedia v-if="activeTab === 'media'" />
           <ContactMerge
             v-if="activeTab === 'merge'"
             ref="contactMergeRef"

app/javascript/dashboard/routes/dashboard/conversation/SharedFiles.vue

@@ -2,413 +2,70 @@
 import { computed, ref } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useMapGetter } from 'dashboard/composables/store';
-import { useAlert } from 'dashboard/composables';
-import { formatBytes } from 'shared/helpers/FileHelper';
 import {
-  dynamicTime,
-  formatDuration,
-  shortTimestamp,
-} from 'shared/helpers/timeHelper';
-import { downloadFile } from '@chatwoot/utils';
-import {
-  ATTACHMENT_TYPES,
   MEDIA_TYPES,
+  NON_FILE_TYPES,
 } from 'dashboard/components-next/message/constants';
 
 import GalleryView from 'dashboard/components/widgets/conversation/components/GalleryView.vue';
-import Icon from 'next/icon/Icon.vue';
-import FileIcon from 'next/icon/FileIcon.vue';
-import NextButton from 'dashboard/components-next/button/Button.vue';
+import Media from 'dashboard/components-next/SharedAttachments/Media.vue';
+import Files from 'dashboard/components-next/SharedAttachments/Files.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 
 const MEDIA_PEEK_LIMIT = 6;
 const FILES_PEEK_LIMIT = 3;
 
-const { t } = useI18n();
-
 const allAttachments = useMapGetter('getSelectedChatAttachments');
 const attachmentsLoaded = useMapGetter('getSelectedChatAttachmentsLoaded');
-
-const sortedAttachments = computed(() =>
-  [...allAttachments.value].sort(
-    (a, b) => (b.created_at || 0) - (a.created_at || 0)
-  )
-);
+const { t } = useI18n();
 
 const mediaAttachments = computed(() =>
-  sortedAttachments.value.filter(a => MEDIA_TYPES.includes(a.file_type))
+  allAttachments.value
+    .filter(a => MEDIA_TYPES.includes(a.file_type) && a.data_url)
+    .sort((a, b) => (b.created_at || 0) - (a.created_at || 0))
 );
 
-const fileAttachments = computed(() =>
-  sortedAttachments.value.filter(
-    a => !MEDIA_TYPES.includes(a.file_type) && a.data_url
+const hasContent = computed(() =>
+  allAttachments.value.some(
+    a => a.data_url && !NON_FILE_TYPES.includes(a.file_type)
   )
 );
 
-const showAllMedia = ref(false);
-const showAllFiles = ref(false);
-
-const visibleMedia = computed(() =>
-  showAllMedia.value
-    ? mediaAttachments.value
-    : mediaAttachments.value.slice(0, MEDIA_PEEK_LIMIT)
-);
-
-const visibleFiles = computed(() =>
-  showAllFiles.value
-    ? fileAttachments.value
-    : fileAttachments.value.slice(0, FILES_PEEK_LIMIT)
-);
-
-const mediaOverflow = computed(() => {
-  const total = mediaAttachments.value.length;
-  return total > MEDIA_PEEK_LIMIT ? total - (MEDIA_PEEK_LIMIT - 1) : 0;
-});
-
 const showGallery = ref(false);
 const selectedAttachment = ref(null);
-const downloadingId = ref(null);
 
-const fileNameFromUrl = url => {
-  if (!url) return '';
-  const name = url.split('/').pop();
-  return name ? decodeURIComponent(name) : '';
-};
-
-const onDownloadFile = async attachment => {
-  const { id, file_type: type, data_url: url, extension } = attachment;
-  try {
-    downloadingId.value = id;
-    await downloadFile({ url, type, extension });
-  } catch (error) {
-    useAlert(t('CONVERSATION_SIDEBAR.SHARED_FILES.DOWNLOAD_ERROR'));
-  } finally {
-    downloadingId.value = null;
-  }
-};
-
-const isVideoType = type =>
-  [ATTACHMENT_TYPES.VIDEO, ATTACHMENT_TYPES.IG_REEL].includes(type);
-
-const isAudioType = type => type === ATTACHMENT_TYPES.AUDIO;
-const isPlayableType = type => isVideoType(type) || isAudioType(type);
-
-const durations = ref({});
-
-const onLoadedMetadata = (attachment, event) => {
-  const seconds = event.target?.duration;
-  if (Number.isFinite(seconds) && seconds > 0) {
-    durations.value[attachment.id] = seconds;
-  }
-};
-
-const displayDuration = attachment => {
-  const seconds = durations.value[attachment.id];
-  return seconds ? formatDuration(Math.round(seconds)) : '';
-};
-
-const isOverflowTile = index =>
-  !showAllMedia.value &&
-  mediaOverflow.value > 0 &&
-  index === MEDIA_PEEK_LIMIT - 1;
-
-const onTileActivate = (attachment, index) => {
-  if (isOverflowTile(index)) {
-    showAllMedia.value = true;
-    return;
-  }
+const onMediaSelect = attachment => {
   selectedAttachment.value = attachment;
   showGallery.value = true;
 };
 
-const failedThumbs = ref(new Set());
-const failedPreviews = ref(new Set());
-
-const imagePreviewSrc = ({
-  id,
-  file_type: type,
-  thumb_url: thumbUrl,
-  data_url: dataUrl,
-}) => {
-  const canUseThumb = thumbUrl && !failedThumbs.value.has(id);
-  if (type === ATTACHMENT_TYPES.IMAGE) return canUseThumb ? thumbUrl : dataUrl;
-  if (isVideoType(type)) return canUseThumb ? thumbUrl : null;
-  return null;
-};
-
-const onPreviewError = ({
-  id,
-  file_type: type,
-  thumb_url: thumbUrl,
-  data_url: dataUrl,
-}) => {
-  const canRetryWithFull = thumbUrl && !failedThumbs.value.has(id) && dataUrl;
-  if (
-    canRetryWithFull &&
-    (type === ATTACHMENT_TYPES.IMAGE || isVideoType(type))
-  ) {
-    failedThumbs.value.add(id);
-    return;
+const onFileSelect = attachment => {
+  if (attachment.data_url) {
+    window.open(attachment.data_url, '_blank', 'noopener,noreferrer');
   }
-  failedPreviews.value.add(id);
-};
-
-const hasPreview = attachment =>
-  !!imagePreviewSrc(attachment) && !failedPreviews.value.has(attachment.id);
-const hasVideoPreview = attachment =>
-  isVideoType(attachment.file_type) &&
-  attachment.data_url &&
-  !failedPreviews.value.has(attachment.id);
-
-const fallbackIcon = type => {
-  if (type === ATTACHMENT_TYPES.AUDIO) return 'i-lucide-music';
-  if (isVideoType(type)) return 'i-lucide-video';
-  return 'i-lucide-image';
-};
-
-const displayName = attachment =>
-  fileNameFromUrl(attachment.data_url) ||
-  t('CONVERSATION_SIDEBAR.SHARED_FILES.UNTITLED_FILE');
-
-const displaySize = attachment => {
-  if (attachment.file_size) return formatBytes(attachment.file_size);
-  if (attachment.extension) return attachment.extension.toUpperCase();
-  return '—';
-};
-
-const displayTime = attachment => {
-  if (!attachment.created_at) return '';
-  return shortTimestamp(dynamicTime(attachment.created_at), true);
 };
 </script>
 
 <template>
-  <div class="flex flex-col gap-5 p-2">
+  <div class="p-2">
     <div v-if="!attachmentsLoaded" class="flex justify-center p-3">
       <Spinner class="size-5" />
     </div>
-    <p
-      v-else-if="!mediaAttachments.length && !fileAttachments.length"
-      class="p-3 text-sm text-center text-n-slate-11"
-    >
+    <p v-else-if="!hasContent" class="p-3 text-sm text-center text-n-slate-11">
       {{ t('CONVERSATION_SIDEBAR.SHARED_FILES.EMPTY') }}
     </p>
-
-    <section v-if="mediaAttachments.length" class="flex flex-col gap-2.5">
-      <header class="flex items-center justify-between px-0.5">
-        <h4
-          class="text-xs font-semibold tracking-wider uppercase text-n-slate-11"
-        >
-          {{ t('CONVERSATION_SIDEBAR.SHARED_FILES.MEDIA_HEADING') }}
-          <span
-            class="ms-1 font-medium tracking-normal normal-case text-n-slate-10"
-          >
-            {{ mediaAttachments.length }}
-          </span>
-        </h4>
-        <NextButton
-          v-if="mediaOverflow > 0"
-          ghost
-          slate
-          xs
-          trailing-icon
-          :icon="
-            showAllMedia ? 'i-lucide-chevron-up' : 'i-lucide-chevron-right'
-          "
-          :label="
-            showAllMedia
-              ? t('CONVERSATION_SIDEBAR.SHARED_FILES.SHOW_LESS')
-              : t('CONVERSATION_SIDEBAR.SHARED_FILES.VIEW_ALL')
-          "
-          @click="showAllMedia = !showAllMedia"
-        />
-      </header>
-      <div class="grid grid-cols-3 gap-2">
-        <div
-          v-for="(attachment, index) in visibleMedia"
-          :key="attachment.id"
-          role="button"
-          tabindex="0"
-          class="relative w-full overflow-hidden transition-all duration-200 rounded-lg cursor-pointer aspect-square bg-n-slate-3 shadow-sm hover:shadow-md hover:-translate-y-px group focus:outline-none focus-visible:ring-2 focus-visible:ring-n-blue-9"
-          @click="onTileActivate(attachment, index)"
-          @keydown.enter="onTileActivate(attachment, index)"
-          @keydown.space.prevent="onTileActivate(attachment, index)"
-        >
-          <template v-if="!isOverflowTile(index)">
-            <img
-              v-if="hasPreview(attachment)"
-              :src="imagePreviewSrc(attachment)"
-              class="object-cover w-full h-full transition-transform duration-300 group-hover:scale-110"
-              loading="lazy"
-              :alt="fileNameFromUrl(attachment.data_url)"
-              @error="onPreviewError(attachment)"
-            />
-            <video
-              v-else-if="hasVideoPreview(attachment)"
-              :src="`${attachment.data_url}#t=0.1`"
-              preload="metadata"
-              muted
-              playsinline
-              class="object-cover w-full h-full transition-transform duration-300 group-hover:scale-110 pointer-events-none"
-              @loadedmetadata="onLoadedMetadata(attachment, $event)"
-              @error="onPreviewError(attachment)"
-            />
-            <div
-              v-else
-              class="flex items-center justify-center w-full h-full bg-gradient-to-br from-n-slate-3 to-n-slate-4"
-            >
-              <Icon
-                :icon="fallbackIcon(attachment.file_type)"
-                class="size-6 text-n-slate-11"
-              />
-            </div>
-
-            <audio
-              v-if="isAudioType(attachment.file_type) && attachment.data_url"
-              :src="attachment.data_url"
-              preload="metadata"
-              class="hidden"
-              @loadedmetadata="onLoadedMetadata(attachment, $event)"
-            />
-
-            <div
-              class="absolute inset-0 transition-opacity duration-200 opacity-0 pointer-events-none group-hover:opacity-100 bg-gradient-to-t from-black/40 via-transparent to-transparent"
-            />
-
-            <div
-              v-if="hasVideoPreview(attachment)"
-              class="absolute inset-0 flex items-center justify-center pointer-events-none bg-gradient-to-t from-black/30 via-transparent to-transparent"
-            >
-              <div
-                class="flex items-center justify-center rounded-full size-7 bg-white/95 shadow-md"
-              >
-                <Icon
-                  icon="i-lucide-play"
-                  class="ms-0.5 size-3.5 text-n-black"
-                />
-              </div>
-            </div>
-
-            <span
-              v-if="
-                isPlayableType(attachment.file_type) &&
-                displayDuration(attachment)
-              "
-              class="absolute text-xxs font-medium tabular-nums transition-opacity bottom-1.5 ltr:right-1.5 rtl:left-1.5 text-white [text-shadow:_0_1px_3px_rgba(0,0,0,0.95),_0_0_10px_rgba(0,0,0,0.7)] group-hover:opacity-0"
-            >
-              {{ displayDuration(attachment) }}
-            </span>
-
-            <span
-              v-if="displayTime(attachment)"
-              class="absolute text-xxs font-medium transition-opacity opacity-0 bottom-1.5 ltr:left-1.5 rtl:right-1.5 text-white [text-shadow:_0_1px_3px_rgba(0,0,0,0.95),_0_0_10px_rgba(0,0,0,0.7)] group-hover:opacity-100"
-            >
-              {{ displayTime(attachment) }}
-            </span>
-
-            <button
-              type="button"
-              class="absolute flex items-center justify-center !p-px transition-all rounded-full opacity-0 bottom-1.5 ltr:right-1.5 rtl:left-1.5 size-6 bg-white/95 shadow-md group-hover:opacity-100 hover:bg-white disabled:opacity-50"
-              :disabled="downloadingId === attachment.id"
-              :aria-label="t('CONVERSATION_SIDEBAR.SHARED_FILES.DOWNLOAD')"
-              @click.stop="onDownloadFile(attachment)"
-              @keydown.enter.stop
-              @keydown.space.stop
-            >
-              <Icon icon="i-lucide-download" class="size-3 text-n-black" />
-            </button>
-          </template>
-
-          <div
-            v-if="isOverflowTile(index)"
-            class="absolute inset-0 flex items-center justify-center bg-n-slate-5"
-          >
-            <span class="text-base font-semibold text-n-slate-12">
-              {{
-                t('CONVERSATION_SIDEBAR.SHARED_FILES.MORE_COUNT', {
-                  count: mediaOverflow,
-                })
-              }}
-            </span>
-          </div>
-        </div>
-      </div>
-    </section>
-
-    <section v-if="fileAttachments.length" class="flex flex-col gap-2.5">
-      <header class="flex items-center justify-between px-0.5">
-        <h4
-          class="text-xs font-semibold tracking-wider uppercase text-n-slate-11"
-        >
-          {{ t('CONVERSATION_SIDEBAR.SHARED_FILES.FILES_HEADING') }}
-          <span
-            class="ms-1 font-medium tracking-normal normal-case text-n-slate-10"
-          >
-            {{ fileAttachments.length }}
-          </span>
-        </h4>
-        <NextButton
-          v-if="fileAttachments.length > FILES_PEEK_LIMIT"
-          ghost
-          slate
-          xs
-          trailing-icon
-          :icon="
-            showAllFiles ? 'i-lucide-chevron-up' : 'i-lucide-chevron-right'
-          "
-          :label="
-            showAllFiles
-              ? t('CONVERSATION_SIDEBAR.SHARED_FILES.SHOW_LESS')
-              : t('CONVERSATION_SIDEBAR.SHARED_FILES.VIEW_ALL')
-          "
-          @click="showAllFiles = !showAllFiles"
-        />
-      </header>
-      <ul class="flex flex-col gap-0.5">
-        <li
-          v-for="attachment in visibleFiles"
-          :key="attachment.id"
-          class="flex items-center gap-3 px-2 py-2 transition-colors rounded-lg hover:bg-n-slate-3 group"
-        >
-          <div
-            class="flex items-center justify-center rounded-lg size-9 shrink-0 bg-gradient-to-br from-n-slate-3 to-n-slate-4 ring-1 ring-inset ring-n-slate-4/40"
-          >
-            <FileIcon
-              :file-type="attachment.extension?.toLowerCase() || ''"
-              class="size-4 text-n-slate-11"
-            />
-          </div>
-          <a
-            :href="attachment.data_url"
-            target="_blank"
-            rel="noopener noreferrer"
-            class="flex-1 min-w-0"
-            :title="displayName(attachment)"
-          >
-            <p class="text-sm font-medium truncate text-n-slate-12 mb-1">
-              {{ displayName(attachment) }}
-            </p>
-            <p class="text-xs text-n-slate-11">
-              {{ displaySize(attachment) }}
-              <template v-if="displayTime(attachment)">
-                · {{ displayTime(attachment) }}
-              </template>
-            </p>
-          </a>
-          <NextButton
-            ghost
-            slate
-            sm
-            icon="i-lucide-download"
-            class="opacity-0 group-hover:opacity-100"
-            :is-loading="downloadingId === attachment.id"
-            :aria-label="t('CONVERSATION_SIDEBAR.SHARED_FILES.DOWNLOAD')"
-            @click="onDownloadFile(attachment)"
-          />
-        </li>
-      </ul>
-    </section>
-
+    <div v-else class="flex flex-col gap-5">
+      <Media
+        :attachments="allAttachments"
+        :peek-limit="MEDIA_PEEK_LIMIT"
+        @select="onMediaSelect"
+      />
+      <Files
+        :attachments="allAttachments"
+        :peek-limit="FILES_PEEK_LIMIT"
+        @select="onFileSelect"
+      />
+    </div>
     <GalleryView
       v-if="showGallery && selectedAttachment"
       v-model:show="showGallery"

app/javascript/dashboard/routes/dashboard/settings/account/components/SectionLayout.vue

@@ -45,7 +45,6 @@ const { t } = useI18n();
         >
           <slot name="description">{{ description }}</slot>
         </p>
-        <slot name="links" />
       </div>
       <div class="col-span-1">
         <slot name="headerActions" />

app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelFactory.vue

@@ -13,6 +13,7 @@ import Telegram from './channels/Telegram.vue';
 import Instagram from './channels/Instagram.vue';
 import Tiktok from './channels/Tiktok.vue';
 import Voice from './channels/Voice.vue';
+import AppStore from './channels/AppStore.vue';
 
 const channelViewList = {
   facebook: Facebook,
@@ -27,6 +28,7 @@ const channelViewList = {
   telegram: Telegram,
   instagram: Instagram,
   tiktok: Tiktok,
+  app_store: AppStore,
   voice: Voice,
 };
 

app/javascript/dashboard/routes/dashboard/settings/inbox/ChannelList.vue

@@ -77,6 +77,12 @@ const channelList = computed(() => {
       description: t('INBOX_MGMT.ADD.AUTH.CHANNEL.INSTAGRAM.DESCRIPTION'),
       icon: 'i-woot-instagram',
     },
+    {
+      key: 'app_store',
+      title: t('INBOX_MGMT.ADD.AUTH.CHANNEL.APP_STORE.TITLE'),
+      description: t('INBOX_MGMT.ADD.AUTH.CHANNEL.APP_STORE.DESCRIPTION'),
+      icon: 'i-ri-app-store-line',
+    },
   ];
 
   if (hasTiktokConfigured.value) {

app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue

@@ -267,6 +267,13 @@ export default {
         ];
       }
 
+      if (this.isAnAppStoreChannel) {
+        const unsupportedKeys = ['business-hours', 'csat', 'bot-configuration'];
+        visibleToAllChannelTabs = visibleToAllChannelTabs.filter(
+          tab => !unsupportedKeys.includes(tab.key)
+        );
+      }
+
       return visibleToAllChannelTabs;
     },
     currentInboxId() {
@@ -300,6 +307,9 @@ export default {
       if (this.isAnEmailChannel) {
         return `${this.inbox.name} (${this.inbox.email})`;
       }
+      if (this.isAnAppStoreChannel && this.inbox.app_id) {
+        return `${this.inbox.name} (${this.inbox.app_id})`;
+      }
       return this.inbox.name;
     },
     canLocktoSingleConversation() {
@@ -311,6 +321,7 @@ export default {
         this.isAnInstagramChannel ||
         this.isALineChannel ||
         this.isATiktokChannel ||
+        this.isAnAppStoreChannel ||
         this.isATelegramChannel
       );
     },
@@ -847,6 +858,7 @@ export default {
             </SettingsFieldSection>
 
             <SettingsFieldSection
+              v-if="!isAnAppStoreChannel"
               :label="$t('INBOX_MGMT.HELP_CENTER.LABEL')"
               :help-text="$t('INBOX_MGMT.HELP_CENTER.SUB_TEXT')"
             >
@@ -1146,6 +1158,7 @@ export default {
             </SettingsAccordion>
 
             <SettingsAccordion
+              v-if="!isAnAppStoreChannel"
               :title="$t('INBOX_MGMT.CHANNEL_PREFERENCES')"
               class="mt-6"
             >

app/javascript/dashboard/routes/dashboard/settings/inbox/channels/AppStore.vue

@@ -0,0 +1,181 @@
+<script setup>
+import { computed, ref } from 'vue';
+import { useStore } from 'vuex';
+import { useI18n } from 'vue-i18n';
+import { useVuelidate } from '@vuelidate/core';
+import { required } from '@vuelidate/validators';
+import { useAlert } from 'dashboard/composables';
+import router from '../../../../index';
+import PageHeader from '../../SettingsSubPageHeader.vue';
+import NextButton from 'dashboard/components-next/button/Button.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import globalConstants from 'dashboard/constants/globals';
+
+const store = useStore();
+const { t } = useI18n();
+
+const channelName = ref('');
+const appId = ref('');
+const issuerId = ref('');
+const keyId = ref('');
+const privateKey = ref('');
+const appStoreReviewsInboxDocsUrl =
+  globalConstants.APP_STORE_REVIEWS_INBOX_DOCS_URL;
+
+const uiFlags = computed(() => store.getters['inboxes/getUIFlags']);
+
+const rules = {
+  channelName: { required },
+  appId: { required },
+  issuerId: { required },
+  keyId: { required },
+  privateKey: { required },
+};
+
+const v$ = useVuelidate(rules, {
+  channelName,
+  appId,
+  issuerId,
+  keyId,
+  privateKey,
+});
+
+const createChannel = async () => {
+  v$.value.$touch();
+  if (v$.value.$invalid) return;
+
+  try {
+    const appStoreChannel = await store.dispatch('inboxes/createChannel', {
+      name: channelName.value?.trim(),
+      channel: {
+        type: 'app_store',
+        app_id: appId.value.trim(),
+        issuer_id: issuerId.value.trim(),
+        key_id: keyId.value.trim(),
+        private_key: privateKey.value.trim(),
+      },
+    });
+
+    router.replace({
+      name: 'settings_inboxes_add_agents',
+      params: {
+        page: 'new',
+        inbox_id: appStoreChannel.id,
+      },
+    });
+  } catch (error) {
+    useAlert(error.message || t('INBOX_MGMT.ADD.APP_STORE.API.ERROR_MESSAGE'));
+  }
+};
+</script>
+
+<template>
+  <div class="h-full w-full p-6 col-span-6">
+    <PageHeader
+      :header-title="$t('INBOX_MGMT.ADD.APP_STORE.TITLE')"
+      :header-content="$t('INBOX_MGMT.ADD.APP_STORE.DESC')"
+    />
+    <a
+      :href="appStoreReviewsInboxDocsUrl"
+      target="_blank"
+      rel="noopener noreferrer"
+      class="inline-flex items-center gap-1 mb-5 text-sm font-medium text-n-brand"
+    >
+      {{ $t('INBOX_MGMT.ADD.APP_STORE.LEARN_MORE') }}
+      <Icon icon="i-lucide-external-link" class="size-4" />
+    </a>
+    <form
+      class="flex flex-wrap flex-col mx-0"
+      @submit.prevent="createChannel()"
+    >
+      <div class="flex-shrink-0 flex-grow-0">
+        <label :class="{ error: v$.channelName.$error }">
+          {{ $t('INBOX_MGMT.ADD.APP_STORE.CHANNEL_NAME.LABEL') }}
+          <input
+            v-model="channelName"
+            type="text"
+            :placeholder="
+              $t('INBOX_MGMT.ADD.APP_STORE.CHANNEL_NAME.PLACEHOLDER')
+            "
+            @blur="v$.channelName.$touch"
+          />
+          <span v-if="v$.channelName.$error" class="message">
+            {{ $t('INBOX_MGMT.ADD.APP_STORE.CHANNEL_NAME.ERROR') }}
+          </span>
+        </label>
+      </div>
+
+      <div class="flex-shrink-0 flex-grow-0">
+        <label :class="{ error: v$.appId.$error }">
+          {{ $t('INBOX_MGMT.ADD.APP_STORE.APP_ID.LABEL') }}
+          <input
+            v-model="appId"
+            type="text"
+            :placeholder="$t('INBOX_MGMT.ADD.APP_STORE.APP_ID.PLACEHOLDER')"
+            @blur="v$.appId.$touch"
+          />
+          <span v-if="v$.appId.$error" class="message">
+            {{ $t('INBOX_MGMT.ADD.APP_STORE.APP_ID.ERROR') }}
+          </span>
+        </label>
+      </div>
+
+      <div class="flex-shrink-0 flex-grow-0">
+        <label :class="{ error: v$.issuerId.$error }">
+          {{ $t('INBOX_MGMT.ADD.APP_STORE.ISSUER_ID.LABEL') }}
+          <input
+            v-model="issuerId"
+            type="text"
+            :placeholder="$t('INBOX_MGMT.ADD.APP_STORE.ISSUER_ID.PLACEHOLDER')"
+            @blur="v$.issuerId.$touch"
+          />
+          <span v-if="v$.issuerId.$error" class="message">
+            {{ $t('INBOX_MGMT.ADD.APP_STORE.ISSUER_ID.ERROR') }}
+          </span>
+        </label>
+      </div>
+
+      <div class="flex-shrink-0 flex-grow-0">
+        <label :class="{ error: v$.keyId.$error }">
+          {{ $t('INBOX_MGMT.ADD.APP_STORE.KEY_ID.LABEL') }}
+          <input
+            v-model="keyId"
+            type="text"
+            :placeholder="$t('INBOX_MGMT.ADD.APP_STORE.KEY_ID.PLACEHOLDER')"
+            @blur="v$.keyId.$touch"
+          />
+          <span v-if="v$.keyId.$error" class="message">
+            {{ $t('INBOX_MGMT.ADD.APP_STORE.KEY_ID.ERROR') }}
+          </span>
+        </label>
+      </div>
+
+      <div class="flex-shrink-0 flex-grow-0">
+        <label :class="{ error: v$.privateKey.$error }">
+          {{ $t('INBOX_MGMT.ADD.APP_STORE.PRIVATE_KEY.LABEL') }}
+          <textarea
+            v-model="privateKey"
+            rows="8"
+            :placeholder="
+              $t('INBOX_MGMT.ADD.APP_STORE.PRIVATE_KEY.PLACEHOLDER')
+            "
+            @blur="v$.privateKey.$touch"
+          />
+          <span v-if="v$.privateKey.$error" class="message">
+            {{ $t('INBOX_MGMT.ADD.APP_STORE.PRIVATE_KEY.ERROR') }}
+          </span>
+        </label>
+      </div>
+
+      <div class="w-full mt-4">
+        <NextButton
+          :is-loading="uiFlags.isCreating"
+          type="submit"
+          solid
+          blue
+          :label="$t('INBOX_MGMT.ADD.APP_STORE.SUBMIT_BUTTON')"
+        />
+      </div>
+    </form>
+  </div>
+</template>

app/javascript/dashboard/routes/dashboard/settings/inbox/components/ChannelName.vue

@@ -34,6 +34,7 @@ const i18nMap = {
   'Channel::Api': 'API',
   'Channel::Instagram': 'INSTAGRAM',
   'Channel::Tiktok': 'TIKTOK',
+  'Channel::AppStore': 'APP_STORE',
 };
 
 const twilioChannelName = () => {

app/javascript/dashboard/routes/dashboard/settings/inbox/facebook/Reauthorize.vue

@@ -4,6 +4,7 @@ import InboxReconnectionRequired from '../components/InboxReconnectionRequired.v
 import { useAlert } from 'dashboard/composables';
 
 import { loadScript } from 'dashboard/helper/DOMHelpers';
+import { buildFacebookLoginScopes } from 'dashboard/helper/facebookScopes';
 import * as Sentry from '@sentry/vue';
 
 export default {
@@ -20,6 +21,11 @@ export default {
     inboxId() {
       return this.inbox.id;
     },
+    facebookLoginScopes() {
+      return buildFacebookLoginScopes({
+        includeInstagramScopes: !!this.inbox.instagram_id,
+      });
+    },
   },
   mounted() {
     window.fbAsyncInit = this.runFBInit;
@@ -77,8 +83,7 @@ export default {
           }
         },
         {
-          scope:
-            'pages_manage_metadata,business_management,pages_messaging,instagram_basic,pages_show_list,pages_read_engagement,instagram_manage_messages',
+          scope: this.facebookLoginScopes,
           auth_type: 'reauthorize',
         }
       );

app/javascript/dashboard/routes/dashboard/settings/profile/ActiveSessions.vue

@@ -0,0 +1,137 @@
+<script setup>
+import { ref, onMounted } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { formatDistanceToNow, parseISO } from 'date-fns';
+import { useAlert } from 'dashboard/composables';
+import authAPI from 'dashboard/api/auth';
+import AnalyticsHelper from 'dashboard/helper/AnalyticsHelper';
+import { SESSION_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+
+const { t } = useI18n();
+const sessions = ref([]);
+const loading = ref(false);
+
+const relativeTime = dateStr => {
+  if (!dateStr) return '';
+  return formatDistanceToNow(parseISO(dateStr), { addSuffix: true });
+};
+
+const isUnknown = val => !val || val === 'Unknown' || val === 'Unknown Browser';
+
+const deviceIcon = session => {
+  const name = (session.device_name || '').toLowerCase();
+  if (
+    name.includes('iphone') ||
+    name.includes('android') ||
+    name.includes('mobile')
+  ) {
+    return 'i-lucide-smartphone';
+  }
+  if (name.includes('ipad') || name.includes('tablet')) {
+    return 'i-lucide-tablet';
+  }
+  return 'i-lucide-monitor';
+};
+
+const sessionLabel = session => {
+  const parts = [];
+  if (!isUnknown(session.browser_name)) {
+    parts.push(
+      session.browser_version
+        ? `${session.browser_name} ${session.browser_version}`
+        : session.browser_name
+    );
+  }
+  if (!isUnknown(session.platform_name)) parts.push(session.platform_name);
+  return (
+    parts.join(' on ') ||
+    t('PROFILE_SETTINGS.FORM.SESSIONS_SECTION.UNKNOWN_DEVICE')
+  );
+};
+
+const locationLabel = session => {
+  const parts = [];
+  if (session.city) parts.push(session.city);
+  if (session.country) parts.push(session.country);
+  return parts.join(', ');
+};
+
+const fetchSessions = async () => {
+  loading.value = true;
+  try {
+    const { data } = await authAPI.getSessions();
+    sessions.value = data;
+  } catch {
+    useAlert(t('PROFILE_SETTINGS.FORM.SESSIONS_SECTION.FETCH_ERROR'));
+  } finally {
+    loading.value = false;
+  }
+};
+
+const revokeSession = async session => {
+  try {
+    await authAPI.revokeSession(session.id);
+    sessions.value = sessions.value.filter(s => s.id !== session.id);
+    AnalyticsHelper.track(SESSION_EVENTS.REVOKED_FROM_PROFILE);
+    useAlert(t('PROFILE_SETTINGS.FORM.SESSIONS_SECTION.REVOKE_SUCCESS'));
+  } catch {
+    useAlert(t('PROFILE_SETTINGS.FORM.SESSIONS_SECTION.REVOKE_ERROR'));
+  }
+};
+
+onMounted(fetchSessions);
+</script>
+
+<template>
+  <div class="flex flex-col gap-3">
+    <div
+      v-for="session in sessions"
+      :key="session.id"
+      class="flex items-center justify-between gap-4 rounded-xl border border-n-slate-4 bg-n-background p-4"
+    >
+      <div class="flex items-start gap-3">
+        <Icon
+          :icon="deviceIcon(session)"
+          class="size-5 mt-0.5 text-n-slate-10 flex-shrink-0"
+        />
+        <div class="flex flex-col gap-1">
+          <div class="flex items-center gap-2">
+            <span class="text-heading-3 text-n-slate-12">
+              {{ sessionLabel(session) }}
+            </span>
+            <span
+              v-if="session.current"
+              class="rounded-full bg-n-teal-3 px-2 py-0.5 text-caption text-n-teal-11"
+            >
+              {{ $t('PROFILE_SETTINGS.FORM.SESSIONS_SECTION.CURRENT') }}
+            </span>
+          </div>
+          <span
+            v-if="locationLabel(session)"
+            class="text-body-b3 text-n-slate-11"
+          >
+            {{ locationLabel(session) }}
+          </span>
+          <span
+            v-if="session.last_activity_at"
+            class="text-body-b3 text-n-slate-10"
+          >
+            {{ $t('PROFILE_SETTINGS.FORM.SESSIONS_SECTION.LAST_ACTIVE') }}
+            {{ relativeTime(session.last_activity_at) }}
+          </span>
+        </div>
+      </div>
+      <Button
+        v-if="!session.current"
+        type="button"
+        faded
+        xs
+        :label="$t('PROFILE_SETTINGS.FORM.SESSIONS_SECTION.REVOKE')"
+        color="ruby"
+        @click="revokeSession(session)"
+      />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/routes/dashboard/settings/profile/Index.vue

@@ -8,10 +8,6 @@ import { clearCookiesOnLogout } from 'dashboard/store/utils/api.js';
 import { copyTextToClipboard } from 'shared/helpers/clipboard';
 import { parseAPIErrorResponse } from 'dashboard/store/utils/api';
 import { parseBoolean } from '@chatwoot/utils';
-import { OnClickOutside } from '@vueuse/components';
-import { getHelpUrlForFeature } from 'dashboard/helper/featureHelper';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
 import UserProfilePicture from './UserProfilePicture.vue';
 import UserBasicDetails from './UserBasicDetails.vue';
 import MessageSignature from './MessageSignature.vue';
@@ -22,8 +18,9 @@ import NotificationPreferences from './NotificationPreferences.vue';
 import AudioNotifications from './AudioNotifications.vue';
 import SectionLayout from '../account/components/SectionLayout.vue';
 import BaseSettingsHeader from '../components/BaseSettingsHeader.vue';
-import TokenList from './TokenList.vue';
+import AccessToken from './AccessToken.vue';
 import MfaSettingsCard from './MfaSettingsCard.vue';
+import ActiveSessions from './ActiveSessions.vue';
 import Policy from 'dashboard/components/policy.vue';
 import RadioCard from 'dashboard/components-next/radioCard/RadioCard.vue';
 import {
@@ -44,12 +41,10 @@ export default {
     ChangePassword,
     NotificationPreferences,
     AudioNotifications,
-    TokenList,
+    AccessToken,
     MfaSettingsCard,
+    ActiveSessions,
     BaseSettingsHeader,
-    OnClickOutside,
-    NextButton,
-    DropdownMenu,
   },
   setup() {
     const { isEditorHotKeyEnabled, updateUISettings } = useUISettings();
@@ -99,7 +94,6 @@ export default {
       ],
       notificationPermissions: [...ROLES, ...CONVERSATION_PERMISSIONS],
       audioNotificationPermissions: [...ROLES, ...CONVERSATION_PERMISSIONS],
-      isCreateTokenMenuOpen: false,
     };
   },
   computed: {
@@ -111,41 +105,6 @@ export default {
     isMfaEnabled() {
       return parseBoolean(window.chatwootConfig?.isMfaEnabled);
     },
-    accessTokens() {
-      return [
-        { scope: 'full', value: this.currentUser.access_token },
-        { scope: 'read_only', value: this.currentUser.read_only_access_token },
-      ].filter(token => token.value);
-    },
-    apiReferenceUrl() {
-      return getHelpUrlForFeature('access_token_api');
-    },
-    cliUrl() {
-      return getHelpUrlForFeature('chatwoot_cli');
-    },
-    createTokenMenuItems() {
-      // Each user holds at most one token per scope, so only offer scopes
-      // that don't have a token yet.
-      const presentScopes = this.accessTokens.map(token => token.scope);
-      return [
-        {
-          label: this.$t(
-            'PROFILE_SETTINGS.FORM.ACCESS_TOKEN.SCOPES.FULL_LABEL'
-          ),
-          icon: 'i-lucide-shield-check',
-          value: 'full',
-        },
-        {
-          label: this.$t(
-            'PROFILE_SETTINGS.FORM.ACCESS_TOKEN.SCOPES.READ_ONLY_LABEL'
-          ),
-          icon: 'i-lucide-eye',
-          value: 'read_only',
-        },
-      ]
-        .filter(item => !presentScopes.includes(item.value))
-        .map(item => ({ ...item, action: 'create' }));
-    },
   },
   mounted() {
     if (this.currentUserId) {
@@ -235,17 +194,6 @@ export default {
       await copyTextToClipboard(value);
       useAlert(this.$t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
     },
-    onCreateToken({ value }) {
-      this.isCreateTokenMenuOpen = false;
-      this.resetToken(value);
-    },
-    async resetToken(scope) {
-      if (scope === 'read_only') {
-        await this.resetReadOnlyAccessToken();
-      } else {
-        await this.resetAccessToken();
-      }
-    },
     async resetAccessToken() {
       const success = await this.$store.dispatch('resetAccessToken');
       if (success) {
@@ -254,25 +202,6 @@ export default {
         useAlert(this.$t('PROFILE_SETTINGS.FORM.ACCESS_TOKEN.RESET_ERROR'));
       }
     },
-    async resetReadOnlyAccessToken() {
-      const hadToken = Boolean(this.currentUser.read_only_access_token);
-      const success = await this.$store.dispatch('resetReadOnlyAccessToken');
-      if (success && hadToken) {
-        useAlert(
-          this.$t('PROFILE_SETTINGS.FORM.ACCESS_TOKEN.READ_ONLY_RESET_SUCCESS')
-        );
-      } else if (success) {
-        useAlert(
-          this.$t(
-            'PROFILE_SETTINGS.FORM.ACCESS_TOKEN.READ_ONLY_GENERATE_SUCCESS'
-          )
-        );
-      } else {
-        useAlert(
-          this.$t('PROFILE_SETTINGS.FORM.ACCESS_TOKEN.READ_ONLY_RESET_ERROR')
-        );
-      }
-    },
   },
 };
 </script>
@@ -380,6 +309,13 @@ export default {
     >
       <MfaSettingsCard />
     </SectionLayout>
+    <SectionLayout
+      with-border
+      :title="$t('PROFILE_SETTINGS.FORM.SESSIONS_SECTION.TITLE')"
+      :description="$t('PROFILE_SETTINGS.FORM.SESSIONS_SECTION.NOTE')"
+    >
+      <ActiveSessions />
+    </SectionLayout>
     <Policy :permissions="audioNotificationPermissions">
       <SectionLayout
         with-border
@@ -407,52 +343,10 @@ export default {
         replaceInstallationName($t('PROFILE_SETTINGS.FORM.ACCESS_TOKEN.NOTE'))
       "
     >
-      <template #links>
-        <div class="flex items-center gap-2 mt-2 text-xs">
-          <a
-            :href="apiReferenceUrl"
-            target="_blank"
-            rel="noopener noreferrer"
-            class="text-body-main text-n-blue-11 hover:underline"
-          >
-            {{ $t('PROFILE_SETTINGS.FORM.ACCESS_TOKEN.LINKS.API_REFERENCE') }}
-          </a>
-          <span class="w-px h-3 bg-n-slate-6" aria-hidden="true" />
-          <a
-            :href="cliUrl"
-            target="_blank"
-            rel="noopener noreferrer"
-            class="text-body-main text-n-blue-11 hover:underline"
-          >
-            {{ $t('PROFILE_SETTINGS.FORM.ACCESS_TOKEN.LINKS.CLI') }}
-          </a>
-        </div>
-      </template>
-      <template v-if="createTokenMenuItems.length" #headerActions>
-        <OnClickOutside @trigger="isCreateTokenMenuOpen = false">
-          <div class="relative flex justify-end">
-            <NextButton
-              :label="$t('PROFILE_SETTINGS.FORM.ACCESS_TOKEN.CREATE')"
-              icon="i-lucide-plus"
-              size="sm"
-              blue
-              solid
-              class="rounded-lg"
-              @click="isCreateTokenMenuOpen = !isCreateTokenMenuOpen"
-            />
-            <DropdownMenu
-              v-if="isCreateTokenMenuOpen"
-              :menu-items="createTokenMenuItems"
-              class="ltr:right-0 rtl:left-0 top-10"
-              @action="onCreateToken"
-            />
-          </div>
-        </OnClickOutside>
-      </template>
-      <TokenList
-        :tokens="accessTokens"
-        @copy="onCopyToken"
-        @reset="resetToken"
+      <AccessToken
+        :value="currentUser.access_token"
+        @on-copy="onCopyToken"
+        @on-reset="resetAccessToken"
       />
     </SectionLayout>
   </div>

app/javascript/dashboard/routes/dashboard/settings/profile/TokenList.vue

@@ -1,141 +0,0 @@
-<script setup>
-import { ref } from 'vue';
-import { useI18n } from 'vue-i18n';
-import NextButton from 'dashboard/components-next/button/Button.vue';
-import ConfirmButton from 'dashboard/components-next/button/ConfirmButton.vue';
-
-defineProps({
-  tokens: {
-    // [{ scope: 'full' | 'read_only', value: String }]
-    type: Array,
-    default: () => [],
-  },
-});
-
-const emit = defineEmits(['copy', 'reset']);
-
-const { t } = useI18n();
-
-const tk = key => t(`PROFILE_SETTINGS.FORM.ACCESS_TOKEN.${key}`);
-
-const SCOPE_META = {
-  full: {
-    label: () => tk('SCOPES.FULL_LABEL'),
-    icon: 'i-lucide-shield-check',
-    badgeClass: 'bg-n-teal-3 text-n-teal-11',
-  },
-  read_only: {
-    label: () => tk('SCOPES.READ_ONLY_LABEL'),
-    icon: 'i-lucide-eye',
-    badgeClass: 'bg-n-alpha-2 text-n-slate-11 outline outline-1 outline-n-weak',
-  },
-};
-
-// track reveal state per scope
-const revealedScopes = ref([]);
-const isRevealed = scope => revealedScopes.value.includes(scope);
-const toggleReveal = scope => {
-  revealedScopes.value = isRevealed(scope)
-    ? revealedScopes.value.filter(s => s !== scope)
-    : [...revealedScopes.value, scope];
-};
-
-const maskToken = value =>
-  `${value.slice(0, 4)}${'•'.repeat(20)}${value.slice(-4)}`;
-</script>
-
-<template>
-  <div class="overflow-hidden rounded-xl outline outline-1 outline-n-weak">
-    <div
-      v-if="!tokens.length"
-      class="flex flex-col items-center justify-center gap-1 px-4 py-12 text-center"
-    >
-      <span
-        class="grid mb-2 rounded-lg size-10 place-items-center bg-n-alpha-1 text-n-slate-11"
-      >
-        <span class="i-lucide-key-round size-5" />
-      </span>
-      <p class="text-sm font-medium text-n-slate-12">
-        {{ tk('EMPTY.TITLE') }}
-      </p>
-      <p class="max-w-xs text-sm text-n-slate-11">
-        {{ tk('EMPTY.DESCRIPTION') }}
-      </p>
-    </div>
-    <table v-else class="min-w-full text-sm border-collapse">
-      <thead>
-        <tr class="bg-n-alpha-1 text-n-slate-11">
-          <th
-            class="px-4 py-2.5 font-medium text-start text-xs uppercase tracking-wide"
-          >
-            {{ tk('TABLE.TOKEN') }}
-          </th>
-          <th
-            class="px-4 py-2.5 font-medium text-start text-xs uppercase tracking-wide"
-          >
-            {{ tk('TABLE.PERMISSION') }}
-          </th>
-          <th class="px-4 py-2.5 w-40" />
-        </tr>
-      </thead>
-      <tbody class="divide-y divide-n-weak">
-        <tr
-          v-for="token in tokens"
-          :key="token.scope"
-          class="border-t border-n-weak"
-        >
-          <td class="px-4 py-3">
-            <div class="flex items-center gap-1.5 min-w-0">
-              <code
-                class="inline-block min-w-56 px-2 py-1 font-mono text-xs rounded-md bg-n-alpha-1 text-n-slate-12 outline outline-1 outline-n-weak truncate align-middle"
-              >
-                {{
-                  isRevealed(token.scope) ? token.value : maskToken(token.value)
-                }}
-              </code>
-              <NextButton
-                :icon="
-                  isRevealed(token.scope) ? 'i-lucide-eye-off' : 'i-lucide-eye'
-                "
-                size="xs"
-                slate
-                ghost
-                class="shrink-0"
-                @click="toggleReveal(token.scope)"
-              />
-              <NextButton
-                icon="i-lucide-copy"
-                size="xs"
-                slate
-                ghost
-                class="shrink-0"
-                @click="emit('copy', token.value)"
-              />
-            </div>
-          </td>
-          <td class="px-4 py-3">
-            <span
-              class="inline-flex items-center gap-1.5 px-2 py-0.5 text-xs font-medium rounded-full"
-              :class="SCOPE_META[token.scope].badgeClass"
-            >
-              <span :class="SCOPE_META[token.scope].icon" class="size-3" />
-              {{ SCOPE_META[token.scope].label() }}
-            </span>
-          </td>
-          <td class="px-4 py-3 text-end">
-            <ConfirmButton
-              :label="tk('RESET')"
-              :confirm-label="tk('CONFIRM_RESET')"
-              color="slate"
-              confirm-color="ruby"
-              variant="outline"
-              size="xs"
-              icon="i-lucide-key-round"
-              @click="emit('reset', token.scope)"
-            />
-          </td>
-        </tr>
-      </tbody>
-    </table>
-  </div>
-</template>

app/javascript/dashboard/store/index.js

@@ -44,6 +44,7 @@ import portals from './modules/helpCenterPortals';
 import reports from './modules/reports';
 import sla from './modules/sla';
 import slaReports from './modules/SLAReports';
+import sidebarSortPreferences from './modules/sidebarSortPreferences';
 import summaryReports from './modules/summaryReports';
 import teamMembers from './modules/teamMembers';
 import teams from './modules/teams';
@@ -108,6 +109,7 @@ export default createStore({
     reports,
     sla,
     slaReports,
+    sidebarSortPreferences,
     summaryReports,
     teamMembers,
     teams,

app/javascript/dashboard/store/modules/auth.js

@@ -233,16 +233,6 @@ export const actions = {
     }
   },
 
-  resetReadOnlyAccessToken: async ({ commit }) => {
-    try {
-      const response = await authAPI.resetReadOnlyAccessToken();
-      commit(types.SET_CURRENT_USER, response.data);
-      return true;
-    } catch (error) {
-      return false;
-    }
-  },
-
   resendConfirmation: async () => {
     try {
       await authAPI.resendConfirmation();

app/javascript/dashboard/store/modules/contactConversations.js

@@ -25,7 +25,9 @@ export const createConversationPayload = ({ params, contactId, files }) => {
   payload.append('inbox_id', inboxId);
   payload.append('contact_id', contactId);
   payload.append('source_id', sourceId);
-  payload.append('additional_attributes[mail_subject]', mailSubject);
+  if (mailSubject) {
+    payload.append('additional_attributes[mail_subject]', mailSubject);
+  }
   payload.append('assignee_id', assigneeId);
 
   return payload;