chore: Use per-account feature flag for App Store channel

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -31,7 +31,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def create
-    return render_app_store_feature_disabled if app_store_channel_requested? && !app_store_reviews_enabled?
+    return render_app_store_feature_disabled if app_store_channel_requested? && !Current.account.feature_enabled?(:channel_app_store)
 
     ActiveRecord::Base.transaction do
       channel = create_channel
@@ -110,10 +110,6 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     render json: { message: 'App Store Reviews channel is not enabled for this account' }, status: :forbidden
   end
 
-  def app_store_reviews_enabled?
-    GlobalConfigService.load('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').to_s == 'true'
-  end
-
   def update_inbox_working_hours
     @inbox.update_working_hours(params.permit(working_hours: Inbox::OFFISABLE_ATTRS)[:working_hours]) if params[:working_hours]
   end

app/controllers/dashboard_controller.rb

@@ -74,7 +74,6 @@ class DashboardController < ActionController::Base
       FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
       INSTAGRAM_APP_ID: GlobalConfigService.load('INSTAGRAM_APP_ID', ''),
       TIKTOK_APP_ID: GlobalConfigService.load('TIKTOK_APP_ID', ''),
-      ENABLE_APP_STORE_REVIEWS_CHANNEL: GlobalConfigService.load('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false'),
       FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v18.0'),
       WHATSAPP_APP_ID: GlobalConfigService.load('WHATSAPP_APP_ID', ''),
       WHATSAPP_CONFIGURATION_ID: GlobalConfigService.load('WHATSAPP_CONFIGURATION_ID', ''),

app/javascript/dashboard/components/widgets/ChannelItem.vue

@@ -27,10 +27,6 @@ const hasTiktokConfigured = computed(() => {
   return window.chatwootConfig?.tiktokAppId;
 });
 
-const isAppStoreReviewsEnabled = computed(() => {
-  return window.chatwootConfig?.enableAppStoreReviewsChannel === 'true';
-});
-
 const isActive = computed(() => {
   const { key } = props.channel;
   if (Object.keys(props.enabledFeatures).length === 0) {
@@ -57,7 +53,7 @@ const isActive = computed(() => {
   }
 
   if (key === 'app_store') {
-    return isAppStoreReviewsEnabled.value;
+    return props.enabledFeatures.channel_app_store;
   }
 
   if (key === 'voice') {

app/jobs/inboxes/fetch_app_store_review_inboxes_job.rb

@@ -2,19 +2,12 @@ class Inboxes::FetchAppStoreReviewInboxesJob < ApplicationJob
   queue_as :scheduled_jobs
 
   def perform
-    return unless app_store_reviews_enabled?
-
     Inbox.where(channel_type: 'Channel::AppStore').find_each(batch_size: 100) do |inbox|
       next if inbox.account.suspended?
+      next unless inbox.account.feature_enabled?(:channel_app_store)
       next unless inbox.channel.sync_due?
 
       ::Inboxes::FetchAppStoreReviewsJob.perform_later(inbox.channel)
     end
   end
-
-  private
-
-  def app_store_reviews_enabled?
-    GlobalConfigService.load('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').to_s == 'true'
-  end
 end

app/jobs/inboxes/fetch_app_store_reviews_job.rb

@@ -2,7 +2,7 @@ class Inboxes::FetchAppStoreReviewsJob < ApplicationJob
   queue_as :scheduled_jobs
 
   def perform(channel)
-    return unless app_store_reviews_enabled?
+    return unless channel.account.feature_enabled?(:channel_app_store)
 
     channel.fetch_reviews.each do |review_payload|
       ::AppStore::ReviewBuilder.new(review_payload: review_payload, channel: channel).perform
@@ -14,10 +14,4 @@ class Inboxes::FetchAppStoreReviewsJob < ApplicationJob
   rescue StandardError => e
     ChatwootExceptionTracker.new(e, account: channel.account).capture_exception
   end
-
-  private
-
-  def app_store_reviews_enabled?
-    GlobalConfigService.load('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').to_s == 'true'
-  end
 end

app/services/app_store/send_on_app_store_service.rb

@@ -21,7 +21,7 @@ class AppStore::SendOnAppStoreService < Base::SendOnChannelService
   end
 
   def validate_feature_enabled!
-    return if GlobalConfigService.load('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').to_s == 'true'
+    return if message.account.feature_enabled?(:channel_app_store)
 
     raise 'App Store Reviews channel is not enabled for this account.'
   end

config/features.yml

@@ -108,10 +108,10 @@
   display_name: Custom Tools
   enabled: false
   premium: true
-- name: message_reply_to
-  display_name: Message Reply To
+- name: channel_app_store
+  display_name: App Store Reviews Channel
   enabled: false
-  deprecated: true
+  chatwoot_internal: true
 - name: insert_article_in_reply
   display_name: Insert Article in Reply
   enabled: false

config/installation_config.yml

@@ -277,11 +277,6 @@
   display_title: 'Inactive WhatsApp Numbers'
   description: 'Comma-separated list of WhatsApp numbers that should be rejected with a 422 error'
   type: code
-- name: ENABLE_APP_STORE_REVIEWS_CHANNEL
-  value: false
-  display_title: 'Enable App Store Reviews Channel'
-  description: 'Enable the App Store Reviews inbox channel'
-  type: boolean
 # ------- End of Chatwoot Internal Config for Cloud ----#
 
 # ------- Chatwoot Internal Config for Self Hosted ----#

db/migrate/20260522080000_repurpose_message_reply_to_flag_for_channel_app_store.rb

@@ -0,0 +1,11 @@
+class RepurposeMessageReplyToFlagForChannelAppStore < ActiveRecord::Migration[7.1]
+  def up
+    # The message_reply_to flag (deprecated) has been renamed to channel_app_store.
+    # Disable it on any accounts that had message_reply_to enabled so the repurposed
+    # flag starts in its intended default-off state.
+    Account.feature_channel_app_store.find_each(batch_size: 100) do |account|
+      account.disable_features(:channel_app_store)
+      account.save!(validate: false)
+    end
+  end
+end

db/schema.rb

@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema[7.1].define(version: 2026_05_20_090000) do
+ActiveRecord::Schema[7.1].define(version: 2026_05_22_080000) do
   # These extensions should be enabled to support this database
   enable_extension "pg_stat_statements"
   enable_extension "pg_trgm"

spec/controllers/api/v1/accounts/inboxes_controller_spec.rb

@@ -435,9 +435,6 @@ RSpec.describe 'Inboxes API', type: :request do
       end
 
       it 'does not create an app store inbox when the feature is disabled' do
-        allow(GlobalConfigService).to receive(:load).and_call_original
-        allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('false')
-
         post "/api/v1/accounts/#{account.id}/inboxes",
              headers: admin.create_new_auth_token,
              params: { name: 'App Store Reviews',
@@ -452,8 +449,7 @@ RSpec.describe 'Inboxes API', type: :request do
       it 'creates an app store inbox when the feature is enabled' do
         app_store_client = instance_double(AppStoreConnect::Client)
 
-        allow(GlobalConfigService).to receive(:load).and_call_original
-        allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('true')
+        account.enable_features!(:channel_app_store)
         allow(AppStoreConnect::Client).to receive(:new).and_return(app_store_client)
         allow(app_store_client).to receive(:fetch_app).and_return(
           {

spec/jobs/inboxes/fetch_app_store_review_inboxes_job_spec.rb

@@ -10,8 +10,8 @@ RSpec.describe Inboxes::FetchAppStoreReviewInboxesJob do
   let(:suspended_channel) { create(:channel_app_store, account: suspended_account, last_synced_at: 2.hours.ago) }
 
   before do
-    allow(GlobalConfigService).to receive(:load).and_call_original
-    allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('true')
+    account.enable_features!(:channel_app_store)
+    suspended_account.enable_features!(:channel_app_store)
   end
 
   it 'enqueues the job' do
@@ -32,7 +32,7 @@ RSpec.describe Inboxes::FetchAppStoreReviewInboxesJob do
   end
 
   it 'skips channels when the feature is disabled for the account' do
-    allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('false')
+    account.disable_features!(:channel_app_store)
     due_channel
 
     expect(Inboxes::FetchAppStoreReviewsJob).not_to receive(:perform_later)

spec/jobs/inboxes/fetch_app_store_reviews_job_spec.rb

@@ -8,8 +8,7 @@ RSpec.describe Inboxes::FetchAppStoreReviewsJob do
   let(:review_builder) { instance_double(AppStore::ReviewBuilder, perform: true) }
 
   before do
-    allow(GlobalConfigService).to receive(:load).and_call_original
-    allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('true')
+    channel.account.enable_features!(:channel_app_store)
   end
 
   it 'enqueues the job' do
@@ -43,7 +42,7 @@ RSpec.describe Inboxes::FetchAppStoreReviewsJob do
   end
 
   it 'does not fetch reviews when the feature is disabled for the account' do
-    allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('false')
+    channel.account.disable_features!(:channel_app_store)
 
     expect(channel).not_to receive(:fetch_reviews)
 

spec/models/account_spec.rb

@@ -50,6 +50,23 @@ RSpec.describe Account do
     end
   end
 
+  describe 'app store channel feature flag' do
+    let(:account) { create(:account) }
+
+    it 'stores app store channel feature state in feature flags' do
+      expect(account.feature_enabled?(:channel_app_store)).to be false
+
+      account.enable_features!(:channel_app_store)
+
+      expect(account.reload.feature_enabled?(:channel_app_store)).to be true
+      expect(account.enabled_features).to include('channel_app_store' => true)
+
+      account.disable_features!(:channel_app_store)
+
+      expect(account.reload.feature_enabled?(:channel_app_store)).to be false
+    end
+  end
+
   describe 'conversation unread counts feature flag' do
     let(:account) { create(:account) }
     let(:inbox) { create(:inbox, account: account) }

spec/services/app_store/send_on_app_store_service_spec.rb

@@ -3,7 +3,8 @@
 require 'rails_helper'
 
 RSpec.describe AppStore::SendOnAppStoreService do
-  let(:channel) { create(:channel_app_store) }
+  let(:account) { create(:account) }
+  let(:channel) { create(:channel_app_store, account: account) }
   let(:inbox) { channel.inbox }
   let(:contact) { create(:contact, account: inbox.account) }
   let(:contact_inbox) { create(:contact_inbox, inbox: inbox, contact: contact, source_id: 'review-1') }
@@ -12,8 +13,7 @@ RSpec.describe AppStore::SendOnAppStoreService do
   let(:exception_tracker) { instance_double(ChatwootExceptionTracker, capture_exception: true) }
 
   before do
-    allow(GlobalConfigService).to receive(:load).and_call_original
-    allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('true')
+    account.enable_features!(:channel_app_store)
     allow(Messages::StatusUpdateService).to receive(:new).and_return(status_update_service)
     allow(ChatwootExceptionTracker).to receive(:new).and_return(exception_tracker)
   end
@@ -58,7 +58,7 @@ RSpec.describe AppStore::SendOnAppStoreService do
     end
 
     it 'marks the message as failed when the feature is disabled' do
-      allow(GlobalConfigService).to receive(:load).with('ENABLE_APP_STORE_REVIEWS_CHANNEL', 'false').and_return('false')
+      account.disable_features!(:channel_app_store)
       message = create(:message, message_type: :outgoing, inbox: inbox, conversation: conversation, account: inbox.account, content: 'Thanks')
 
       described_class.new(message: message).perform