Compute using last_non_human_activity

2024-01-09 19:30:15 -08:00
1 changed files with 3 additions and 3 deletions
@@ -3,18 +3,18 @@ class ReportingEventListener < BaseListener

  def conversation_resolved(event)
    conversation = extract_conversation_and_account(event)[0]
-    time_to_resolve = conversation.updated_at.to_i - conversation.created_at.to_i
+    time_to_resolve = conversation.updated_at.to_i - last_non_human_activity(conversation).to_i

    reporting_event = ReportingEvent.new(
      name: 'conversation_resolved',
      value: time_to_resolve,
-      value_in_business_hours: business_hours(conversation.inbox, conversation.created_at,
+      value_in_business_hours: business_hours(conversation.inbox, last_non_human_activity(conversation),
                                              conversation.updated_at),
      account_id: conversation.account_id,
      inbox_id: conversation.inbox_id,
      user_id: conversation.assignee_id,
      conversation_id: conversation.id,
-      event_start_time: conversation.created_at,
+      event_start_time: last_non_human_activity(conversation),
      event_end_time: conversation.updated_at
    )
    reporting_event.save!