test: move captain assistant specs to oss

refactor: relocate captain assistant services to oss
refactor: move Captain prompt renderer to oss
2025-10-29 19:38:17 +05:30 · 2025-10-29 19:38:17 +05:30 · 2025-10-29 19:38:17 +05:30 · 2025-10-29 19:38:17 +05:30 · 2025-10-29 19:38:17 +05:30 · 2025-10-29 19:38:17 +05:30
41 changed files with 2315 additions and 218 deletions
@@ -9,6 +9,7 @@ import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.v
 import Button from 'dashboard/components-next/button/Button.vue';
 import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
 import Policy from 'dashboard/components/policy.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';

 const props = defineProps({
  id: {
@@ -59,6 +60,10 @@ const props = defineProps({
    type: Boolean,
    default: true,
  },
+  showActions: {
+    type: Boolean,
+    default: false,
+  },
 });

 const emit = defineEmits(['action', 'navigate', 'select', 'hover']);
@@ -159,73 +164,116 @@ const handleDocumentableClick = () => {
    <span class="text-n-slate-11 text-sm line-clamp-5">
      {{ answer }}
    </span>
-    <div v-if="!compact" class="items-center justify-between hidden lg:flex">
-      <div class="inline-flex items-center">
-        <span
-          class="text-sm shrink-0 truncate text-n-slate-11 inline-flex items-center gap-1"
-        >
-          <i class="i-woot-captain" />
-          {{ assistant?.name || '' }}
-        </span>
-        <div
-          v-if="documentable"
-          class="shrink-0 text-sm text-n-slate-11 inline-flex line-clamp-1 gap-1 ml-3"
-        >
+    <div
+      v-if="!compact"
+      class="flex items-start justify-between flex-col-reverse md:flex-row gap-3"
+    >
+      <Policy v-if="showActions" :permissions="['administrator']">
+        <div class="flex items-center gap-2 sm:gap-5 w-full">
+          <Button
+            v-if="status === 'pending'"
+            :label="$t('CAPTAIN.RESPONSES.OPTIONS.APPROVE')"
+            icon="i-lucide-circle-check-big"
+            sm
+            link
+            class="hover:!no-underline"
+            @click="
+              handleAssistantAction({ action: 'approve', value: 'approve' })
+            "
+          />
+          <Button
+            :label="$t('CAPTAIN.RESPONSES.OPTIONS.EDIT_RESPONSE')"
+            icon="i-lucide-pencil-line"
+            sm
+            slate
+            link
+            class="hover:!no-underline"
+            @click="
+              handleAssistantAction({
+                action: 'edit',
+                value: 'edit',
+              })
+            "
+          />
+          <Button
+            :label="$t('CAPTAIN.RESPONSES.OPTIONS.DELETE_RESPONSE')"
+            icon="i-lucide-trash"
+            sm
+            ruby
+            link
+            class="hover:!no-underline"
+            @click="
+              handleAssistantAction({ action: 'delete', value: 'delete' })
+            "
+          />
+        </div>
+      </Policy>
+      <div
+        class="flex items-center gap-3"
+        :class="{ 'justify-between w-full': !showActions }"
+      >
+        <div class="inline-flex items-center gap-3 min-w-0">
          <span
-            v-if="documentable.type === 'Captain::Document'"
-            class="inline-flex items-center gap-1 truncate over"
+            v-if="status === 'approved'"
+            class="text-sm shrink-0 truncate text-n-slate-11 inline-flex items-center gap-1"
          >
-            <i class="i-ph-files-light text-base" />
-            <span class="max-w-96 truncate" :title="documentable.name">
+            <Icon icon="i-woot-captain" class="size-3.5" />
+            {{ assistant?.name || '' }}
+          </span>
+          <div
+            v-if="documentable"
+            class="text-sm text-n-slate-11 grid grid-cols-[auto_1fr] items-center gap-1 min-w-0"
+          >
+            <Icon
+              v-if="documentable.type === 'Captain::Document'"
+              icon="i-ph-files-light"
+              class="size-3.5"
+            />
+            <Icon
+              v-else-if="documentable.type === 'User'"
+              icon="i-ph-user-circle-plus"
+              class="size-3.5"
+            />
+            <Icon
+              v-else-if="documentable.type === 'Conversation'"
+              icon="i-ph-chat-circle-dots"
+              class="size-3.5"
+            />
+            <span
+              v-if="documentable.type === 'Captain::Document'"
+              class="truncate"
+              :title="documentable.name"
+            >
              {{ documentable.name }}
            </span>
-          </span>
-          <span
-            v-if="documentable.type === 'User'"
-            class="inline-flex items-center gap-1"
-          >
-            <i class="i-ph-user-circle-plus text-base" />
            <span
-              class="max-w-96 truncate"
+              v-else-if="documentable.type === 'User'"
+              class="truncate"
              :title="documentable.available_name"
            >
              {{ documentable.available_name }}
            </span>
-          </span>
-          <span
-            v-else-if="documentable.type === 'Conversation'"
-            class="inline-flex items-center gap-1 group cursor-pointer"
-            role="button"
-            @click="handleDocumentableClick"
-          >
-            <i class="i-ph-chat-circle-dots text-base" />
-            <span class="group-hover:underline">
+            <span
+              v-else-if="documentable.type === 'Conversation'"
+              class="hover:underline truncate cursor-pointer"
+              role="button"
+              @click="handleDocumentableClick"
+            >
              {{
                t(`CAPTAIN.RESPONSES.DOCUMENTABLE.CONVERSATION`, {
                  id: documentable.display_id,
                })
              }}
            </span>
-          </span>
-          <span v-else />
+          </div>
        </div>
        <div
-          v-if="status !== 'approved'"
-          class="shrink-0 text-sm text-n-slate-11 line-clamp-1 inline-flex items-center gap-1 ml-3"
+          class="shrink-0 text-sm text-n-slate-11 line-clamp-1 inline-flex items-center gap-1"
        >
-          <i
-            class="i-ph-stack text-base"
-            :title="t('CAPTAIN.RESPONSES.STATUS.TITLE')"
-          />
-          {{ t(`CAPTAIN.RESPONSES.STATUS.${status.toUpperCase()}`) }}
+          <Icon icon="i-ph-calendar-dot" class="size-3.5" />
+          {{ timestamp }}
        </div>
      </div>
-      <div
-        class="shrink-0 text-sm text-n-slate-11 line-clamp-1 inline-flex items-center gap-1 ml-3"
-      >
-        <i class="i-ph-calendar-dot" />
-        {{ timestamp }}
-      </div>
    </div>
  </CardLayout>
 </template>
@@ -0,0 +1,29 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div class="text-n-slate-12 max-w-80 flex flex-col gap-2.5">
+    <div class="p-3 bg-n-alpha-2 rounded-xl">
+      <span
+        v-dompurify-html="message.content"
+        class="prose prose-bubble font-medium text-sm"
+      />
+    </div>
+    <div class="flex gap-2">
+      <Button label="Call us" slate class="!text-n-blue-text w-full" />
+      <Button
+        label="Visit our website"
+        slate
+        class="!text-n-blue-text w-full"
+      />
+    </div>
+  </div>
+</template>
@@ -0,0 +1,32 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="bg-n-alpha-2 divide-y divide-n-strong text-n-slate-12 rounded-xl max-w-80"
+  >
+    <div class="px-3 py-2.5">
+      <img :src="message.image_url" class="max-h-44 rounded-lg w-full" />
+      <div class="pt-2.5 flex flex-col gap-2">
+        <h6 class="font-semibold">{{ message.title }}</h6>
+        <span
+          v-dompurify-html="message.content"
+          class="prose prose-bubble text-sm"
+        />
+      </div>
+    </div>
+    <div class="p-3 flex items-center justify-center">
+      <Button label="Call us to order" link class="hover:!no-underline" />
+    </div>
+    <div class="p-3 flex items-center justify-center">
+      <Button label="Visit our store" link class="hover:!no-underline" />
+    </div>
+  </div>
+</template>
@@ -0,0 +1,25 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="bg-n-alpha-2 divide-y divide-n-strong text-n-slate-12 rounded-xl max-w-80"
+  >
+    <div class="p-3">
+      <span
+        v-dompurify-html="message.content"
+        class="prose prose-bubble font-medium text-sm"
+      />
+    </div>
+    <div class="p-3 flex items-center justify-center">
+      <Button label="See options" link class="hover:!no-underline" />
+    </div>
+  </div>
+</template>
@@ -0,0 +1,20 @@
+<script setup>
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="bg-n-alpha-2 text-n-slate-12 rounded-xl flex flex-col gap-2.5 p-3 max-w-80"
+  >
+    <img :src="message.image_url" class="max-h-44 rounded-lg w-full" />
+    <span
+      v-dompurify-html="message.content"
+      class="prose prose-bubble font-medium text-sm"
+    />
+  </div>
+</template>
@@ -0,0 +1,68 @@
+<script setup>
+import Button from 'dashboard/components-next/button/Button.vue';
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div
+    class="bg-n-alpha-2 divide-y divide-n-strong text-n-slate-12 rounded-xl max-w-80"
+  >
+    <div class="p-3">
+      <span
+        v-dompurify-html="message.content"
+        class="prose prose-bubble font-medium text-sm"
+      />
+    </div>
+    <div class="p-3 flex items-center justify-center">
+      <Button label="No, that will be all" link class="hover:!no-underline">
+        <template #icon>
+          <svg
+            width="15"
+            height="15"
+            viewBox="0 0 15 15"
+            fill="none"
+            class="stroke-n-blue-text"
+            xmlns="http://www.w3.org/2000/svg"
+          >
+            <path
+              d="M.667 6.654 5.315.667v3.326c7.968 0 8.878 6.46 8.656 10.007l-.005-.027c-.334-1.79-.474-4.658-8.65-4.658v3.327z"
+              stroke-width="1.333"
+              stroke-linecap="round"
+              stroke-linejoin="round"
+            />
+          </svg>
+        </template>
+      </Button>
+    </div>
+    <div class="p-3 flex items-center justify-center">
+      <Button
+        label="I want to talk to an agents"
+        link
+        class="hover:!no-underline"
+      >
+        <template #icon>
+          <svg
+            width="15"
+            height="15"
+            viewBox="0 0 15 15"
+            fill="none"
+            class="stroke-n-blue-text"
+            xmlns="http://www.w3.org/2000/svg"
+          >
+            <path
+              d="M.667 6.654 5.315.667v3.326c7.968 0 8.878 6.46 8.656 10.007l-.005-.027c-.334-1.79-.474-4.658-8.65-4.658v3.327z"
+              stroke-width="1.333"
+              stroke-linecap="round"
+              stroke-linejoin="round"
+            />
+          </svg>
+        </template>
+      </Button>
+    </div>
+  </div>
+</template>
@@ -0,0 +1,14 @@
+<script setup>
+defineProps({
+  message: {
+    type: Object,
+    required: true,
+  },
+});
+</script>
+
+<template>
+  <div class="bg-n-alpha-2 text-n-slate-12 rounded-xl p-3 max-w-80">
+    <span v-dompurify-html="message.content" class="prose prose-bubble" />
+  </div>
+</template>
@@ -0,0 +1,21 @@
+<script setup>
+import CallToAction from '../../bubbles/Template/CallToAction.vue';
+
+const message = {
+  content:
+    'We have super cool products going live! Pre-order and customize products. Contact us for more details',
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/CallToAction"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Call To Action">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <CallToAction :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>
@@ -0,0 +1,23 @@
+<script setup>
+import Card from '../../bubbles/Template/Card.vue';
+
+const message = {
+  title: 'Two in one cake (1 pound)',
+  content: 'Customize your order for special occasions',
+  image_url:
+    'https://images.unsplash.com/photo-1506905925346-21bda4d32df4?w=500&h=300&fit=crop',
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/Card"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Card">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <Card :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>
@@ -0,0 +1,21 @@
+<script setup>
+import ListPicker from '../../bubbles/Template/ListPicker.vue';
+
+const message = {
+  content: `Hey there! Thanks for reaching out to us. Could you let us know
+what you need to help us better assist you? `,
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/ListPicker"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="ListPicker">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <ListPicker :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>
@@ -0,0 +1,23 @@
+<script setup>
+import Media from '../../bubbles/Template/Media.vue';
+
+const message = {
+  content:
+    'Welcome to our Diwali sale! Get flat 50% off on select items. Hurry now!',
+  image_url:
+    'https://images.unsplash.com/photo-1506905925346-21bda4d32df4?w=500&h=300&fit=crop',
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/Media"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Image Media">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <Media :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>
@@ -0,0 +1,21 @@
+<script setup>
+import QuickReply from '../../bubbles/Template/QuickReply.vue';
+
+const message = {
+  content: `Hey there! Thanks for reaching out to us. Could you let us know
+what you need to help us better assist you?`,
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/QuickReply"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Quick Replies">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <QuickReply :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>
@@ -0,0 +1,20 @@
+<script setup>
+import Text from '../../bubbles/Template/Text.vue';
+
+const message = {
+  content: 'Hello John, how may we assist you?',
+};
+</script>
+
+<template>
+  <Story
+    title="Components/Message Bubbles/Template/Text"
+    :layout="{ type: 'grid', width: '600px' }"
+  >
+    <Variant title="Default Text">
+      <div class="p-4 bg-n-background rounded-lg w-full min-w-4xl">
+        <Text :message="message" />
+      </div>
+    </Variant>
+  </Story>
+</template>
@@ -861,6 +861,7 @@
    },
    "RESPONSES": {
      "HEADER": "FAQs",
+      "PENDING_FAQS": "Pending FAQs",
      "ADD_NEW": "Create new FAQ",
      "DOCUMENTABLE": {
        "CONVERSATION": "Conversation #{id}"
@@ -900,6 +901,10 @@
        "APPROVED": "Approved",
        "ALL": "All"
      },
+      "PENDING_BANNER": {
+        "TITLE": "Captain has found some FAQs your customers were looking for.",
+        "ACTION": "Click here to review"
+      },
      "FORM_DESCRIPTION": "Add a question and its corresponding answer to the knowledge base and select the assistant it should be associated with.",
      "CREATE": {
        "TITLE": "Add an FAQ",
@@ -931,9 +936,9 @@
        "APPROVE_SUCCESS_MESSAGE": "The FAQ was marked as approved"
      },
      "OPTIONS": {
-        "APPROVE": "Mark as approved",
-        "EDIT_RESPONSE": "Edit FAQ",
-        "DELETE_RESPONSE": "Delete FAQ"
+        "APPROVE": "Approve",
+        "EDIT_RESPONSE": "Edit",
+        "DELETE_RESPONSE": "Delete"
      },
      "EMPTY_STATE": {
        "TITLE": "No FAQs Found",
@@ -10,6 +10,7 @@ import AssistantGuidelinesIndex from './assistants/guidelines/Index.vue';
 import AssistantScenariosIndex from './assistants/scenarios/Index.vue';
 import DocumentsIndex from './documents/Index.vue';
 import ResponsesIndex from './responses/Index.vue';
+import ResponsesPendingIndex from './responses/Pending.vue';
 import CustomToolsIndex from './tools/Index.vue';

 export const routes = [
@@ -125,6 +126,19 @@ export const routes = [
      ],
    },
  },
+  {
+    path: frontendURL('accounts/:accountId/captain/responses/pending'),
+    component: ResponsesPendingIndex,
+    name: 'captain_responses_pending',
+    meta: {
+      permissions: ['administrator', 'agent'],
+      featureFlag: FEATURE_FLAGS.CAPTAIN,
+      installationTypes: [
+        INSTALLATION_TYPES.CLOUD,
+        INSTALLATION_TYPES.ENTERPRISE,
+      ],
+    },
+  },
  {
    path: frontendURL('accounts/:accountId/captain/tools'),
    component: CustomToolsIndex,
@@ -1,17 +1,15 @@
 <script setup>
 import { computed, onMounted, ref, nextTick } from 'vue';
 import { useMapGetter, useStore } from 'dashboard/composables/store';
-import { useAlert } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
-import { OnClickOutside } from '@vueuse/components';
 import { useRouter } from 'vue-router';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 import { debounce } from '@chatwoot/utils';
 import { useAccount } from 'dashboard/composables/useAccount';

+import Banner from 'dashboard/components-next/banner/Banner.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
-import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
 import DeleteDialog from 'dashboard/components-next/captain/pageComponents/DeleteDialog.vue';
 import BulkDeleteDialog from 'dashboard/components-next/captain/pageComponents/BulkDeleteDialog.vue';
@@ -37,7 +35,6 @@ const selectedResponse = ref(null);
 const deleteDialog = ref(null);
 const bulkDeleteDialog = ref(null);

-const selectedStatus = ref('all');
 const selectedAssistant = ref('all');
 const dialogType = ref('');
 const searchQuery = ref('');
@@ -45,54 +42,17 @@ const { t } = useI18n();

 const createDialog = ref(null);

-const isStatusFilterOpen = ref(false);
 const shouldShowDropdown = computed(() => {
  if (assistants.value.length === 0) return false;

  return !isFetching.value;
 });

-const statusOptions = computed(() =>
-  ['all', 'pending', 'approved'].map(key => ({
-    label: t(`CAPTAIN.RESPONSES.STATUS.${key.toUpperCase()}`),
-    value: key,
-    action: 'filter',
-  }))
-);
-
-const filteredResponses = computed(() => {
-  return selectedStatus.value === 'pending'
-    ? responses.value.filter(r => r.status === 'pending')
-    : responses.value;
-});
-
-const selectedStatusLabel = computed(() => {
-  const status = statusOptions.value.find(
-    option => option.value === selectedStatus.value
-  );
-  return t('CAPTAIN.RESPONSES.FILTER.STATUS', {
-    selected: status ? status.label : '',
-  });
-});
+const pendingCount = useMapGetter('captainResponses/getPendingCount');

 const handleDelete = () => {
  deleteDialog.value.dialogRef.open();
 };
-const handleAccept = async () => {
-  try {
-    await store.dispatch('captainResponses/update', {
-      id: selectedResponse.value.id,
-      status: 'approved',
-    });
-    useAlert(t(`CAPTAIN.RESPONSES.EDIT.APPROVE_SUCCESS_MESSAGE`));
-  } catch (error) {
-    const errorMessage =
-      error?.message || t(`CAPTAIN.RESPONSES.EDIT.ERROR_MESSAGE`);
-    useAlert(errorMessage);
-  } finally {
-    selectedResponse.value = null;
-  }
-};

 const handleCreate = () => {
  dialogType.value = 'create';
@@ -105,9 +65,7 @@ const handleEdit = () => {
 };

 const handleAction = ({ action, id }) => {
-  selectedResponse.value = filteredResponses.value.find(
-    response => id === response.id
-  );
+  selectedResponse.value = responses.value.find(response => id === response.id);
  nextTick(() => {
    if (action === 'delete') {
      handleDelete();
@@ -115,9 +73,6 @@ const handleAction = ({ action, id }) => {
    if (action === 'edit') {
      handleEdit();
    }
-    if (action === 'approve') {
-      handleAccept();
-    }
  });
 };

@@ -136,10 +91,8 @@ const handleCreateClose = () => {
 };

 const fetchResponses = (page = 1) => {
-  const filterParams = { page };
-  if (selectedStatus.value !== 'all') {
-    filterParams.status = selectedStatus.value;
-  }
+  const filterParams = { page, status: 'approved' };
+
  if (selectedAssistant.value !== 'all') {
    filterParams.assistantId = selectedAssistant.value;
  }
@@ -155,7 +108,7 @@ const hoveredCard = ref(null);

 const bulkSelectionState = computed(() => {
  const selectedCount = bulkSelectedIds.value.size;
-  const totalCount = filteredResponses.value?.length || 0;
+  const totalCount = responses.value?.length || 0;

  return {
    hasSelected: selectedCount > 0,
@@ -168,13 +121,13 @@ const bulkCheckbox = computed({
  get: () => bulkSelectionState.value.allSelected,
  set: value => {
    bulkSelectedIds.value = value
-      ? new Set(filteredResponses.value.map(r => r.id))
+      ? new Set(responses.value.map(r => r.id))
      : new Set();
  },
 });

 const buildSelectedCountLabel = computed(() => {
-  const count = filteredResponses.value?.length || 0;
+  const count = responses.value?.length || 0;
  return bulkSelectionState.value.allSelected
    ? t('CAPTAIN.RESPONSES.UNSELECT_ALL', { count })
    : t('CAPTAIN.RESPONSES.SELECT_ALL', { count });
@@ -191,7 +144,7 @@ const handleCardSelect = id => {
 };

 const fetchResponseAfterBulkAction = () => {
-  const hasNoResponsesLeft = filteredResponses.value?.length === 0;
+  const hasNoResponsesLeft = responses.value?.length === 0;
  const currentPage = responseMeta.value?.page;

  if (hasNoResponsesLeft) {
@@ -208,22 +161,6 @@ const fetchResponseAfterBulkAction = () => {
  bulkSelectedIds.value = new Set();
 };

-const handleBulkApprove = async () => {
-  try {
-    await store.dispatch(
-      'captainBulkActions/handleBulkApprove',
-      Array.from(bulkSelectedIds.value)
-    );
-
-    fetchResponseAfterBulkAction();
-    useAlert(t('CAPTAIN.RESPONSES.BULK_APPROVE.SUCCESS_MESSAGE'));
-  } catch (error) {
-    useAlert(
-      error?.message || t('CAPTAIN.RESPONSES.BULK_APPROVE.ERROR_MESSAGE')
-    );
-  }
-};
-
 const onPageChange = page => {
  // Store current selection state before fetching new page
  const wasAllPageSelected = bulkSelectionState.value.allSelected;
@@ -238,7 +175,7 @@ const onPageChange = page => {
 };

 const onDeleteSuccess = () => {
-  if (filteredResponses.value?.length === 0 && responseMeta.value?.page > 1) {
+  if (responses.value?.length === 0 && responseMeta.value?.page > 1) {
    onPageChange(responseMeta.value.page - 1);
  }
 };
@@ -247,12 +184,6 @@ const onBulkDeleteSuccess = () => {
  fetchResponseAfterBulkAction();
 };

-const handleStatusFilterChange = ({ value }) => {
-  selectedStatus.value = value;
-  isStatusFilterOpen.value = false;
-  fetchResponses();
-};
-
 const handleAssistantFilterChange = assistant => {
  selectedAssistant.value = assistant;
  fetchResponses();
@@ -262,9 +193,14 @@ const debouncedSearch = debounce(async () => {
  fetchResponses();
 }, 500);

+const navigateToPendingFAQs = () => {
+  router.push({ name: 'captain_responses_pending' });
+};
+
 onMounted(() => {
  store.dispatch('captainAssistants/get');
  fetchResponses();
+  store.dispatch('captainResponses/fetchPendingCount');
 });
 </script>

@@ -276,8 +212,8 @@ onMounted(() => {
    :header-title="$t('CAPTAIN.RESPONSES.HEADER')"
    :button-label="$t('CAPTAIN.RESPONSES.ADD_NEW')"
    :is-fetching="isFetching"
-    :is-empty="!filteredResponses.length"
-    :show-pagination-footer="!isFetching && !!filteredResponses.length"
+    :is-empty="!responses.length"
+    :show-pagination-footer="!isFetching && !!responses.length"
    :feature-flag="FEATURE_FLAGS.CAPTAIN"
    @update:current-page="onPageChange"
    @click="handleCreate"
@@ -315,25 +251,7 @@ onMounted(() => {
          v-if="!bulkSelectionState.hasSelected"
          class="flex gap-3 justify-between w-full items-center"
        >
-          <div class="flex gap-3">
-            <OnClickOutside @trigger="isStatusFilterOpen = false">
-              <Button
-                :label="selectedStatusLabel"
-                icon="i-lucide-chevron-down"
-                size="sm"
-                color="slate"
-                trailing-icon
-                class="max-w-48"
-                @click="isStatusFilterOpen = !isStatusFilterOpen"
-              />
-
-              <DropdownMenu
-                v-if="isStatusFilterOpen"
-                :menu-items="statusOptions"
-                class="mt-2"
-                @action="handleStatusFilterChange"
-              />
-            </OnClickOutside>
+          <div class="flex items-center gap-3">
            <AssistantSelector
              :assistant-id="selectedAssistant"
              @update="handleAssistantFilterChange"
@@ -344,6 +262,7 @@ onMounted(() => {
            :placeholder="$t('CAPTAIN.RESPONSES.SEARCH_PLACEHOLDER')"
            class="w-64"
            size="sm"
+            type="search"
            autofocus
            @input="debouncedSearch"
          />
@@ -380,15 +299,6 @@ onMounted(() => {
            </div>
            <div class="h-4 w-px bg-n-strong" />
            <div class="flex gap-3 items-center">
-              <Button
-                :label="$t('CAPTAIN.RESPONSES.BULK_APPROVE_BUTTON')"
-                sm
-                ghost
-                icon="i-lucide-check"
-                class="!px-1.5"
-                @click="handleBulkApprove"
-              />
-              <div class="h-4 w-px bg-n-strong" />
              <Button
                :label="$t('CAPTAIN.RESPONSES.BULK_DELETE_BUTTON')"
                sm
@@ -406,10 +316,19 @@ onMounted(() => {

    <template #body>
      <LimitBanner class="mb-5" />
+      <Banner
+        v-if="pendingCount > 0"
+        color="blue"
+        class="mb-4"
+        :action-label="$t('CAPTAIN.RESPONSES.PENDING_BANNER.ACTION')"
+        @action="navigateToPendingFAQs"
+      >
+        {{ $t('CAPTAIN.RESPONSES.PENDING_BANNER.TITLE') }}
+      </Banner>

      <div class="flex flex-col gap-4">
        <ResponseCard
-          v-for="response in filteredResponses"
+          v-for="response in responses"
          :id="response.id"
          :key="response.id"
          :question="response.question"
@@ -422,6 +341,7 @@ onMounted(() => {
          :is-selected="bulkSelectedIds.has(response.id)"
          :selectable="hoveredCard === response.id || bulkSelectedIds.size > 0"
          :show-menu="!bulkSelectedIds.has(response.id)"
+          :show-actions="false"
          @action="handleAction"
          @navigate="handleNavigationAction"
          @select="handleCardSelect"
@@ -0,0 +1,412 @@
+<script setup>
+import { computed, onMounted, ref, nextTick } from 'vue';
+import { useMapGetter, useStore } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+import { useI18n } from 'vue-i18n';
+import { useRouter, useRoute } from 'vue-router';
+import { FEATURE_FLAGS } from 'dashboard/featureFlags';
+import { debounce } from '@chatwoot/utils';
+import { useAccount } from 'dashboard/composables/useAccount';
+import { frontendURL } from 'dashboard/helper/URLHelper';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+import Input from 'dashboard/components-next/input/Input.vue';
+import DeleteDialog from 'dashboard/components-next/captain/pageComponents/DeleteDialog.vue';
+import BulkDeleteDialog from 'dashboard/components-next/captain/pageComponents/BulkDeleteDialog.vue';
+import PageLayout from 'dashboard/components-next/captain/PageLayout.vue';
+import CaptainPaywall from 'dashboard/components-next/captain/pageComponents/Paywall.vue';
+import AssistantSelector from 'dashboard/components-next/captain/pageComponents/AssistantSelector.vue';
+import ResponseCard from 'dashboard/components-next/captain/assistant/ResponseCard.vue';
+import CreateResponseDialog from 'dashboard/components-next/captain/pageComponents/response/CreateResponseDialog.vue';
+import ResponsePageEmptyState from 'dashboard/components-next/captain/pageComponents/emptyStates/ResponsePageEmptyState.vue';
+import FeatureSpotlightPopover from 'dashboard/components-next/feature-spotlight/FeatureSpotlightPopover.vue';
+import LimitBanner from 'dashboard/components-next/captain/pageComponents/response/LimitBanner.vue';
+
+const router = useRouter();
+const route = useRoute();
+const store = useStore();
+const { isOnChatwootCloud } = useAccount();
+const uiFlags = useMapGetter('captainResponses/getUIFlags');
+const assistants = useMapGetter('captainAssistants/getRecords');
+const responseMeta = useMapGetter('captainResponses/getMeta');
+const responses = useMapGetter('captainResponses/getRecords');
+const isFetching = computed(() => uiFlags.value.fetchingList);
+
+const selectedResponse = ref(null);
+const deleteDialog = ref(null);
+const bulkDeleteDialog = ref(null);
+
+const selectedAssistant = ref('all');
+const dialogType = ref('');
+const searchQuery = ref('');
+const { t } = useI18n();
+
+const createDialog = ref(null);
+
+const shouldShowDropdown = computed(() => {
+  if (assistants.value.length === 0) return false;
+  return !isFetching.value;
+});
+
+const backUrl = computed(() =>
+  frontendURL(`accounts/${route.params.accountId}/captain/responses`)
+);
+
+// Filter out approved responses in pending view
+const filteredResponses = computed(() =>
+  responses.value.filter(response => response.status !== 'approved')
+);
+
+const handleDelete = () => {
+  deleteDialog.value.dialogRef.open();
+};
+
+const handleAccept = async () => {
+  try {
+    await store.dispatch('captainResponses/update', {
+      id: selectedResponse.value.id,
+      status: 'approved',
+    });
+    useAlert(t(`CAPTAIN.RESPONSES.EDIT.APPROVE_SUCCESS_MESSAGE`));
+  } catch (error) {
+    const errorMessage =
+      error?.message || t(`CAPTAIN.RESPONSES.EDIT.ERROR_MESSAGE`);
+    useAlert(errorMessage);
+  } finally {
+    selectedResponse.value = null;
+  }
+};
+
+const handleCreate = () => {
+  dialogType.value = 'create';
+  nextTick(() => createDialog.value.dialogRef.open());
+};
+
+const handleEdit = () => {
+  dialogType.value = 'edit';
+  nextTick(() => createDialog.value.dialogRef.open());
+};
+
+const handleAction = ({ action, id }) => {
+  selectedResponse.value = filteredResponses.value.find(
+    response => id === response.id
+  );
+  nextTick(() => {
+    if (action === 'delete') {
+      handleDelete();
+    }
+    if (action === 'edit') {
+      handleEdit();
+    }
+    if (action === 'approve') {
+      handleAccept();
+    }
+  });
+};
+
+const handleNavigationAction = ({ id, type }) => {
+  if (type === 'Conversation') {
+    router.push({
+      name: 'inbox_conversation',
+      params: { conversation_id: id },
+    });
+  }
+};
+
+const handleCreateClose = () => {
+  dialogType.value = '';
+  selectedResponse.value = null;
+};
+
+const fetchResponses = (page = 1) => {
+  const filterParams = { page, status: 'pending' };
+
+  if (selectedAssistant.value !== 'all') {
+    filterParams.assistantId = selectedAssistant.value;
+  }
+  if (searchQuery.value) {
+    filterParams.search = searchQuery.value;
+  }
+  store.dispatch('captainResponses/get', filterParams);
+};
+
+// Bulk action
+const bulkSelectedIds = ref(new Set());
+const hoveredCard = ref(null);
+
+const bulkSelectionState = computed(() => {
+  const selectedCount = bulkSelectedIds.value.size;
+  const totalCount = filteredResponses.value?.length || 0;
+
+  return {
+    hasSelected: selectedCount > 0,
+    isIndeterminate: selectedCount > 0 && selectedCount < totalCount,
+    allSelected: totalCount > 0 && selectedCount === totalCount,
+  };
+});
+
+const bulkCheckbox = computed({
+  get: () => bulkSelectionState.value.allSelected,
+  set: value => {
+    bulkSelectedIds.value = value
+      ? new Set(filteredResponses.value.map(r => r.id))
+      : new Set();
+  },
+});
+
+const buildSelectedCountLabel = computed(() => {
+  const count = filteredResponses.value?.length || 0;
+  return bulkSelectionState.value.allSelected
+    ? t('CAPTAIN.RESPONSES.UNSELECT_ALL', { count })
+    : t('CAPTAIN.RESPONSES.SELECT_ALL', { count });
+});
+
+const handleCardHover = (isHovered, id) => {
+  hoveredCard.value = isHovered ? id : null;
+};
+
+const handleCardSelect = id => {
+  const selected = new Set(bulkSelectedIds.value);
+  selected[selected.has(id) ? 'delete' : 'add'](id);
+  bulkSelectedIds.value = selected;
+};
+
+const fetchResponseAfterBulkAction = () => {
+  const hasNoResponsesLeft = filteredResponses.value?.length === 0;
+  const currentPage = responseMeta.value?.page;
+
+  if (hasNoResponsesLeft) {
+    const pageToFetch = currentPage > 1 ? currentPage - 1 : currentPage;
+    fetchResponses(pageToFetch);
+  } else {
+    fetchResponses(currentPage);
+  }
+
+  bulkSelectedIds.value = new Set();
+};
+
+const handleBulkApprove = async () => {
+  try {
+    await store.dispatch(
+      'captainBulkActions/handleBulkApprove',
+      Array.from(bulkSelectedIds.value)
+    );
+
+    fetchResponseAfterBulkAction();
+    useAlert(t('CAPTAIN.RESPONSES.BULK_APPROVE.SUCCESS_MESSAGE'));
+  } catch (error) {
+    useAlert(
+      error?.message || t('CAPTAIN.RESPONSES.BULK_APPROVE.ERROR_MESSAGE')
+    );
+  }
+};
+
+const onPageChange = page => {
+  const wasAllPageSelected = bulkSelectionState.value.allSelected;
+  const hadPartialSelection = bulkSelectedIds.value.size > 0;
+
+  fetchResponses(page);
+
+  if (wasAllPageSelected || hadPartialSelection) {
+    bulkSelectedIds.value = new Set();
+  }
+};
+
+const onDeleteSuccess = () => {
+  if (filteredResponses.value?.length === 0 && responseMeta.value?.page > 1) {
+    onPageChange(responseMeta.value.page - 1);
+  }
+};
+
+const onBulkDeleteSuccess = () => {
+  fetchResponseAfterBulkAction();
+};
+
+const handleAssistantFilterChange = assistant => {
+  selectedAssistant.value = assistant;
+  fetchResponses();
+};
+
+const debouncedSearch = debounce(async () => {
+  fetchResponses();
+}, 500);
+
+onMounted(() => {
+  store.dispatch('captainAssistants/get');
+  fetchResponses();
+});
+</script>
+
+<template>
+  <PageLayout
+    :total-count="responseMeta.totalCount"
+    :current-page="responseMeta.page"
+    :button-policy="['administrator']"
+    :header-title="$t('CAPTAIN.RESPONSES.PENDING_FAQS')"
+    :button-label="$t('CAPTAIN.RESPONSES.ADD_NEW')"
+    :is-fetching="isFetching"
+    :is-empty="!filteredResponses.length"
+    :show-pagination-footer="!isFetching && !!filteredResponses.length"
+    :feature-flag="FEATURE_FLAGS.CAPTAIN"
+    :back-url="backUrl"
+    @update:current-page="onPageChange"
+    @click="handleCreate"
+  >
+    <template #knowMore>
+      <FeatureSpotlightPopover
+        :button-label="$t('CAPTAIN.HEADER_KNOW_MORE')"
+        :title="$t('CAPTAIN.RESPONSES.EMPTY_STATE.FEATURE_SPOTLIGHT.TITLE')"
+        :note="$t('CAPTAIN.RESPONSES.EMPTY_STATE.FEATURE_SPOTLIGHT.NOTE')"
+        :hide-actions="!isOnChatwootCloud"
+        fallback-thumbnail="/assets/images/dashboard/captain/faqs-popover-light.svg"
+        fallback-thumbnail-dark="/assets/images/dashboard/captain/faqs-popover-dark.svg"
+        learn-more-url="https://chwt.app/captain-faq"
+      />
+    </template>
+
+    <template #emptyState>
+      <ResponsePageEmptyState @click="handleCreate" />
+    </template>
+
+    <template #paywall>
+      <CaptainPaywall />
+    </template>
+
+    <template #controls>
+      <div
+        v-if="shouldShowDropdown"
+        class="mb-4 -mt-3 flex justify-between items-center py-1"
+        :class="{
+          'ltr:pl-3 rtl:pr-3 ltr:pr-1 rtl:pl-1 rounded-lg outline outline-1 outline-n-weak bg-n-solid-3 w-fit':
+            bulkSelectionState.hasSelected,
+        }"
+      >
+        <div
+          v-if="!bulkSelectionState.hasSelected"
+          class="flex gap-3 justify-between w-full items-center"
+        >
+          <div class="flex items-center gap-3">
+            <AssistantSelector
+              :assistant-id="selectedAssistant"
+              @update="handleAssistantFilterChange"
+            />
+          </div>
+          <Input
+            v-model="searchQuery"
+            :placeholder="$t('CAPTAIN.RESPONSES.SEARCH_PLACEHOLDER')"
+            class="w-64"
+            size="sm"
+            type="search"
+            autofocus
+            @input="debouncedSearch"
+          />
+        </div>
+
+        <transition
+          name="slide-fade"
+          enter-active-class="transition-all duration-300 ease-out"
+          enter-from-class="opacity-0 transform ltr:-translate-x-4 rtl:translate-x-4"
+          enter-to-class="opacity-100 transform translate-x-0"
+          leave-active-class="hidden opacity-0"
+        >
+          <div
+            v-if="bulkSelectionState.hasSelected"
+            class="flex items-center gap-3"
+          >
+            <div class="flex items-center gap-3">
+              <div class="flex items-center gap-1.5">
+                <Checkbox
+                  v-model="bulkCheckbox"
+                  :indeterminate="bulkSelectionState.isIndeterminate"
+                />
+                <span class="text-sm text-n-slate-12 font-medium tabular-nums">
+                  {{ buildSelectedCountLabel }}
+                </span>
+              </div>
+              <span class="text-sm text-n-slate-10 tabular-nums">
+                {{
+                  $t('CAPTAIN.RESPONSES.SELECTED', {
+                    count: bulkSelectedIds.size,
+                  })
+                }}
+              </span>
+            </div>
+            <div class="h-4 w-px bg-n-strong" />
+            <div class="flex gap-3 items-center">
+              <Button
+                :label="$t('CAPTAIN.RESPONSES.BULK_APPROVE_BUTTON')"
+                sm
+                ghost
+                icon="i-lucide-check"
+                class="!px-1.5"
+                @click="handleBulkApprove"
+              />
+              <div class="h-4 w-px bg-n-strong" />
+              <Button
+                :label="$t('CAPTAIN.RESPONSES.BULK_DELETE_BUTTON')"
+                sm
+                ruby
+                ghost
+                class="!px-1.5"
+                icon="i-lucide-trash"
+                @click="bulkDeleteDialog.dialogRef.open()"
+              />
+            </div>
+          </div>
+        </transition>
+      </div>
+    </template>
+
+    <template #body>
+      <LimitBanner class="mb-5" />
+
+      <div class="flex flex-col gap-4">
+        <ResponseCard
+          v-for="response in filteredResponses"
+          :id="response.id"
+          :key="response.id"
+          :question="response.question"
+          :answer="response.answer"
+          :assistant="response.assistant"
+          :documentable="response.documentable"
+          :status="response.status"
+          :created-at="response.created_at"
+          :updated-at="response.updated_at"
+          :is-selected="bulkSelectedIds.has(response.id)"
+          :selectable="hoveredCard === response.id || bulkSelectedIds.size > 0"
+          :show-menu="false"
+          :show-actions="!bulkSelectedIds.has(response.id)"
+          @action="handleAction"
+          @navigate="handleNavigationAction"
+          @select="handleCardSelect"
+          @hover="isHovered => handleCardHover(isHovered, response.id)"
+        />
+      </div>
+    </template>
+
+    <DeleteDialog
+      v-if="selectedResponse"
+      ref="deleteDialog"
+      :entity="selectedResponse"
+      type="Responses"
+      @delete-success="onDeleteSuccess"
+    />
+
+    <BulkDeleteDialog
+      v-if="bulkSelectedIds"
+      ref="bulkDeleteDialog"
+      :bulk-ids="bulkSelectedIds"
+      type="Responses"
+      @delete-success="onBulkDeleteSuccess"
+    />
+
+    <CreateResponseDialog
+      v-if="dialogType"
+      ref="createDialog"
+      :type="dialogType"
+      :selected-response="selectedResponse"
+      @close="handleCreateClose"
+    />
+  </PageLayout>
+</template>
@@ -1,9 +1,22 @@
 import CaptainResponseAPI from 'dashboard/api/captain/response';
 import { createStore } from './storeFactory';

+const SET_PENDING_COUNT = 'SET_PENDING_COUNT';
+
 export default createStore({
  name: 'CaptainResponse',
  API: CaptainResponseAPI,
+  getters: {
+    getPendingCount: state => state.meta.pendingCount || 0,
+  },
+  mutations: {
+    [SET_PENDING_COUNT](state, count) {
+      state.meta = {
+        ...state.meta,
+        pendingCount: Number(count),
+      };
+    },
+  },
  actions: mutations => ({
    removeBulkResponses: ({ commit, state }, ids) => {
      const updatedRecords = state.records.filter(
@@ -28,5 +41,18 @@ export default createStore({

      commit(mutations.SET, updatedRecords);
    },
+    fetchPendingCount: async ({ commit }, assistantId) => {
+      try {
+        const response = await CaptainResponseAPI.get({
+          status: 'pending',
+          page: 1,
+          assistantId,
+        });
+        const count = response.data?.meta?.total_count || 0;
+        commit(SET_PENDING_COUNT, count);
+      } catch (error) {
+        commit(SET_PENDING_COUNT, 0);
+      }
+    },
  }),
 });
@@ -49,6 +49,7 @@ export const createMutations = mutationTypes => ({
  },
  [mutationTypes.SET_META](state, meta) {
    state.meta = {
+      ...state.meta,
      totalCount: Number(meta.total_count),
      page: Number(meta.page),
    };
@@ -69,7 +70,7 @@ export const createCrudActions = (API, mutationTypes) => ({
 });

 export const createStore = options => {
-  const { name, API, actions, getters } = options;
+  const { name, API, actions, getters, mutations } = options;
  const mutationTypes = generateMutationTypes(name);

  const customActions = actions ? actions(mutationTypes) : {};
@@ -81,7 +82,10 @@ export const createStore = options => {
      ...createGetters(),
      ...(getters || {}),
    },
-    mutations: createMutations(mutationTypes),
+    mutations: {
+      ...createMutations(mutationTypes),
+      ...(mutations || {}),
+    },
    actions: {
      ...createCrudActions(API, mutationTypes),
      ...customActions,
@@ -78,6 +78,11 @@ export const getters = {
        return false;
      }

+      // Filter out authentication templates
+      if (template.category === 'AUTHENTICATION') {
+        return false;
+      }
+
      // Filter out interactive templates (LIST, PRODUCT, CATALOG), location templates, and call permission templates
      const hasUnsupportedComponents = template.components.some(
        component =>
@@ -265,6 +265,39 @@ describe('#getters', () => {
      expect(result[0].name).toBe('regular_template');
    });

+    it('filters out authentication templates', () => {
+      const authenticationTemplates = [
+        {
+          name: 'auth_template',
+          status: 'approved',
+          category: 'AUTHENTICATION',
+          components: [
+            { type: 'BODY', text: 'Your verification code is {{1}}' },
+          ],
+        },
+        {
+          name: 'regular_template',
+          status: 'approved',
+          category: 'MARKETING',
+          components: [{ type: 'BODY', text: 'Regular message' }],
+        },
+      ];
+
+      const state = {
+        records: [
+          {
+            id: 1,
+            channel_type: 'Channel::Whatsapp',
+            message_templates: authenticationTemplates,
+          },
+        ],
+      };
+
+      const result = getters.getFilteredWhatsAppTemplates(state)(1);
+      expect(result).toHaveLength(1);
+      expect(result[0].name).toBe('regular_template');
+    });
+
    it('returns valid templates from fixture data', () => {
      const state = {
        records: [
@@ -0,0 +1,89 @@
+require 'agents'
+
+class Captain::Assistant::BaseAssistantService
+  def initialize(text:)
+    @text = text
+  end
+
+  def execute
+    agent = build_agent
+    runner = Agents::Runner.with_agents(agent)
+
+    result = runner.run(@text, context: {})
+
+    return error_response(result.error) if result.respond_to?(:error) && result.error
+
+    process_result(result)
+  rescue StandardError => e
+    Rails.logger.error "[Captain V2] #{self.class.name} error: #{e.message}"
+    Rails.logger.error e.backtrace.join("\n")
+
+    error_response(e.message)
+  end
+
+  protected
+
+  def build_agent
+    Agents::Agent.new(
+      name: agent_name,
+      instructions: build_instructions,
+      model: agent_model,
+      response_schema: response_schema
+    )
+  end
+
+  def agent_model
+    InstallationConfig.find_by(name: 'CAPTAIN_OPEN_AI_MODEL')&.value.presence || OpenAiConstants::DEFAULT_MODEL
+  end
+
+  def agent_name
+    raise NotImplementedError, "#{self.class} must implement agent_name"
+  end
+
+  def build_instructions
+    raise NotImplementedError, "#{self.class} must implement build_instructions"
+  end
+
+  def response_schema
+    raise NotImplementedError, "#{self.class} must implement response_schema"
+  end
+
+  def process_result(result)
+    output = result.output
+
+    return error_response(output[:error] || output['error']) if output.is_a?(Hash) && (output[:error] || output['error'])
+
+    build_success_response(output)
+  end
+
+  def build_success_response(output)
+    {
+      success: true,
+      result: extract_primary_field(output),
+      original_text: @text
+    }
+  end
+
+  def error_response(error_message)
+    {
+      success: false,
+      error: error_message,
+      original_text: @text
+    }
+  end
+
+  def extract_field(output, *field_names)
+    return output.to_s unless output.is_a?(Hash)
+
+    field_names.each do |field|
+      value = output[field.to_sym] || output[field.to_s]
+      return value if value
+    end
+
+    nil
+  end
+
+  def extract_primary_field(output)
+    output
+  end
+end
@@ -0,0 +1,56 @@
+class Captain::Assistant::ChangeToneService < Captain::Assistant::BaseAssistantService
+  SUPPORTED_TONES = %w[professional casual straightforward confident friendly].freeze
+
+  def initialize(text:, tone:)
+    super(text: text)
+    @tone = validate_tone(tone)
+  end
+
+  protected
+
+  def agent_name
+    'ToneChanger'
+  end
+
+  def build_instructions
+    context = { tone: @tone }
+    Captain::PromptRenderer.render('rewrite/tone', context.with_indifferent_access)
+  end
+
+  def response_schema
+    {
+      type: 'object',
+      properties: {
+        rewritten_text: {
+          type: 'string',
+          description: 'The rewritten text with the requested tone applied'
+        },
+        tone_applied: {
+          type: 'string',
+          description: 'The tone that was applied to the text'
+        }
+      },
+      required: %w[rewritten_text tone_applied],
+      additionalProperties: false
+    }
+  end
+
+  def build_success_response(output)
+    {
+      success: true,
+      rewritten_text: extract_field(output, 'rewritten_text'),
+      tone: @tone,
+      original_text: @text
+    }
+  end
+
+  private
+
+  def validate_tone(tone)
+    tone_str = tone.to_s.downcase
+
+    raise ArgumentError, "Unsupported tone: #{tone}. Supported tones: #{SUPPORTED_TONES.join(', ')}" unless SUPPORTED_TONES.include?(tone_str)
+
+    tone_str
+  end
+end
@@ -0,0 +1,124 @@
+class Captain::Assistant::ConversationSummaryService < Captain::Assistant::BaseAssistantService
+  TOKEN_LIMIT = 16_000
+
+  def initialize(conversation:)
+    @conversation = conversation
+    super(text: format_conversation_messages)
+  end
+
+  protected
+
+  def agent_name
+    'ConversationSummarizer'
+  end
+
+  def build_instructions
+    Captain::PromptRenderer.render('summary', {})
+  end
+
+  def response_schema
+    {
+      type: 'object',
+      properties: {
+        customer_intent: {
+          type: 'string',
+          description: 'Brief description of what the customer wants (around 50 words)'
+        },
+        conversation_summary: {
+          type: 'string',
+          description: 'Summary of the conversation in approximately 200 words'
+        },
+        action_items: {
+          type: 'array',
+          description: 'List of action items committed to by the agent or left incomplete',
+          items: {
+            type: 'string'
+          }
+        },
+        follow_up_items: {
+          type: 'array',
+          description: 'List of unresolved issues or outstanding questions',
+          items: {
+            type: 'string'
+          }
+        }
+      },
+      required: %w[customer_intent conversation_summary],
+      additionalProperties: false
+    }
+  end
+
+  def build_success_response(output)
+    {
+      success: true,
+      summary: build_summary_markdown(output),
+      structured_data: {
+        customer_intent: extract_field(output, 'customer_intent'),
+        conversation_summary: extract_field(output, 'conversation_summary'),
+        action_items: extract_array_field(output, 'action_items'),
+        follow_up_items: extract_array_field(output, 'follow_up_items')
+      }
+    }
+  end
+
+  private
+
+  def format_conversation_messages
+    messages = []
+    character_count = 0
+
+    @conversation.messages
+                 .where(message_type: [:incoming, :outgoing])
+                 .where(private: false)
+                 .reorder('id desc')
+                 .each do |message|
+      break if character_count + message.content.length > TOKEN_LIMIT
+      next if message.content.blank?
+
+      messages.prepend(format_message(message))
+      character_count += message.content.length
+    end
+
+    messages.join("\n")
+  end
+
+  def format_message(message)
+    sender_type = message.incoming? ? 'Customer' : 'Agent'
+    sender_name = message.sender&.name || 'Unknown'
+    "#{sender_type} #{sender_name}: #{message.content}"
+  end
+
+  def extract_array_field(output, field_name)
+    return [] unless output.is_a?(Hash)
+
+    output[field_name.to_sym] || output[field_name.to_s] || []
+  end
+
+  def build_summary_markdown(output)
+    return '' unless output.is_a?(Hash)
+
+    sections = []
+
+    if (intent = extract_field(output, 'customer_intent')).present?
+      sections << "**Customer Intent**\n\n#{intent}"
+    end
+
+    if (summary = extract_field(output, 'conversation_summary')).present?
+      sections << "**Conversation Summary**\n\n#{summary}"
+    end
+
+    action_items = extract_array_field(output, 'action_items')
+    if action_items&.any?
+      items_list = action_items.map { |item| "- #{item}" }.join("\n")
+      sections << "**Action Items**\n\n#{items_list}"
+    end
+
+    follow_up_items = extract_array_field(output, 'follow_up_items')
+    if follow_up_items&.any?
+      items_list = follow_up_items.map { |item| "- #{item}" }.join("\n")
+      sections << "**Follow-up Items**\n\n#{items_list}"
+    end
+
+    sections.join("\n\n")
+  end
+end
@@ -0,0 +1,49 @@
+class Captain::Assistant::FixGrammarService < Captain::Assistant::BaseAssistantService
+  protected
+
+  def agent_name
+    'GrammarFixer'
+  end
+
+  def build_instructions
+    Captain::PromptRenderer.render('rewrite/grammar', {})
+  end
+
+  def response_schema
+    {
+      type: 'object',
+      properties: {
+        corrected_text: {
+          type: 'string',
+          description: 'The text with corrected grammar, spelling, and punctuation'
+        },
+        corrections_made: {
+          type: 'array',
+          description: 'List of corrections that were made',
+          items: {
+            type: 'string'
+          }
+        }
+      },
+      required: ['corrected_text'],
+      additionalProperties: false
+    }
+  end
+
+  def build_success_response(output)
+    {
+      success: true,
+      corrected_text: extract_field(output, 'corrected_text'),
+      corrections_made: extract_corrections(output),
+      original_text: @text
+    }
+  end
+
+  private
+
+  def extract_corrections(output)
+    return [] unless output.is_a?(Hash)
+
+    output[:corrections_made] || output['corrections_made'] || []
+  end
+end
@@ -5,11 +5,13 @@ class Captain::Tools::FirecrawlParserJob < ApplicationJob
    assistant = Captain::Assistant.find(assistant_id)
    metadata = payload[:metadata]

+    canonical_url = normalize_link(metadata['url'])
    document = assistant.documents.find_or_initialize_by(
-      external_link: metadata['url']
+      external_link: canonical_url
    )

    document.update!(
+      external_link: canonical_url,
      content: payload[:markdown],
      name: metadata['title'],
      status: :available
@@ -17,4 +19,10 @@ class Captain::Tools::FirecrawlParserJob < ApplicationJob
  rescue StandardError => e
    raise "Failed to parse FireCrawl data: #{e.message}"
  end
+
+  private
+
+  def normalize_link(raw_url)
+    raw_url.to_s.delete_suffix('/')
+  end
 end
@@ -15,11 +15,11 @@ class Captain::Tools::SimplePageCrawlParserJob < ApplicationJob
    page_title = crawler.page_title || ''
    content = crawler.body_text_content || ''

-    document = assistant.documents.find_or_initialize_by(
-      external_link: page_link
-    )
+    normalized_link = normalize_link(page_link)
+    document = assistant.documents.find_or_initialize_by(external_link: normalized_link)

    document.update!(
+      external_link: normalized_link,
      name: page_title[0..254], content: content[0..14_999], status: :available
    )
  rescue StandardError => e
@@ -28,6 +28,10 @@ class Captain::Tools::SimplePageCrawlParserJob < ApplicationJob

  private

+  def normalize_link(raw_link)
+    raw_link.to_s.delete_suffix('/')
+  end
+
  def limit_exceeded?(account)
    limits = account.usage_limits[:captain][:documents]
    limits[:current_available].negative? || limits[:current_available].zero?
@@ -37,6 +37,7 @@ class Captain::Document < ApplicationRecord
  validate :validate_file_attachment, if: -> { pdf_file.attached? }
  before_validation :ensure_account_id
  before_validation :set_external_link_for_pdf
+  before_validation :normalize_external_link

  enum status: {
    in_progress: 0,
@@ -47,7 +48,7 @@ class Captain::Document < ApplicationRecord
  after_create_commit :enqueue_crawl_job
  after_create_commit :update_document_usage
  after_destroy :update_document_usage
-  after_commit :enqueue_response_builder_job, on: :update, if: :should_enqueue_response_builder?
+  after_commit :enqueue_response_builder_job
  scope :ordered, -> { order(created_at: :desc) }

  scope :for_account, ->(account_id) { where(account_id: account_id) }
@@ -94,15 +95,18 @@ class Captain::Document < ApplicationRecord
  end

  def enqueue_response_builder_job
-    return if status != 'available'
+    return unless should_enqueue_response_builder?

    Captain::Documents::ResponseBuilderJob.perform_later(self)
  end

  def should_enqueue_response_builder?
-    # Only enqueue when status changes to available
-    # Avoid re-enqueueing when metadata is updated by the job itself
-    saved_change_to_status? && status == 'available'
+    return false if destroyed?
+    return false unless available?
+
+    return saved_change_to_status? if pdf_document?
+
+    (saved_change_to_status? || saved_change_to_content?) && content.present?
  end

  def update_document_usage
@@ -140,4 +144,11 @@ class Captain::Document < ApplicationRecord
    timestamp = Time.current.strftime('%Y%m%d%H%M%S')
    self.external_link = "PDF: #{pdf_file.filename.base}_#{timestamp}"
  end
+
+  def normalize_external_link
+    return if external_link.blank?
+    return if pdf_document?
+
+    self.external_link = external_link.delete_suffix('/')
+  end
 end
@@ -1,25 +0,0 @@
-require 'liquid'
-
-class Captain::PromptRenderer
-  class << self
-    def render(template_name, context = {})
-      template = load_template(template_name)
-      liquid_template = Liquid::Template.parse(template)
-      liquid_template.render(stringify_keys(context))
-    end
-
-    private
-
-    def load_template(template_name)
-      template_path = Rails.root.join('enterprise', 'lib', 'captain', 'prompts', "#{template_name}.liquid")
-
-      raise "Template not found: #{template_name}" unless File.exist?(template_path)
-
-      File.read(template_path)
-    end
-
-    def stringify_keys(hash)
-      hash.deep_stringify_keys
-    end
-  end
-end
@@ -0,0 +1,9 @@
+module Enterprise::Captain::PromptRenderer
+  private
+
+  def candidate_paths(template_name)
+    [
+      Rails.root.join('enterprise', 'lib', 'captain', 'prompts', "#{template_name}.liquid")
+    ] + super
+  end
+end
@@ -0,0 +1,35 @@
+require 'liquid'
+
+class Captain::PromptRenderer
+  class << self
+    def render(template_name, context = {})
+      template = load_template(template_name)
+      liquid_template = Liquid::Template.parse(template)
+      liquid_template.render(stringify_keys(context))
+    end
+
+    private
+
+    def load_template(template_name)
+      candidate_paths(template_name).each do |template_path|
+        next unless File.exist?(template_path)
+
+        return File.read(template_path)
+      end
+
+      raise "Template not found: #{template_name}"
+    end
+
+    def candidate_paths(template_name)
+      [
+        Rails.root.join('lib', 'captain', 'prompts', "#{template_name}.liquid")
+      ]
+    end
+
+    def stringify_keys(hash)
+      hash.deep_stringify_keys
+    end
+  end
+end
+
+Captain::PromptRenderer.singleton_class.prepend_mod_with('Captain::PromptRenderer')
@@ -0,0 +1,8 @@
+You are an expert writing editor. Rewrite the provided text to correct grammar, spelling, and punctuation while fully preserving the original meaning and style.
+
+Rules:
+• Preserve tone, language, formatting, structure, proper nouns, URLs, quotes, numbers, IDs, addresses.
+• Do not modify content inside code blocks or backticks.
+• Do not add content or opinions. Keep length similar.
+• Minimal edits if already correct.
+• Do not alter legal, medical, or compliance meaning.
@@ -0,0 +1,17 @@
+You are an expert writing editor. Rewrite the provided text according to the selected tone while keeping the original intent.
+
+{% case tone %}
+{% when "professional" %}Rewrite in a formal and precise tone.
+{% when "casual" %}Rewrite in a relaxed and conversational tone.
+{% when "straightforward" %}Rewrite concise and direct. Remove filler.
+{% when "confident" %}Rewrite bold and assured.
+{% when "friendly" %}Rewrite warm and positive.
+{% else %}Rewrite to improve clarity and smoothness.
+{% endcase %}
+
+Rules:
+• Preserve original language, meaning, formatting, structure, proper nouns, URLs, quotes, numbers, IDs, addresses.
+• Do not modify content inside code blocks or backticks.
+• Do not add content or opinions. Keep length similar.
+• Minimal edits if already correct.
+• Do not alter legal, medical, or compliance meaning.
@@ -0,0 +1,19 @@
+As an AI-powered summarization tool, your task is to condense lengthy interactions between customer support agents and customers into brief, digestible summaries. The objective of these summaries is to provide a quick overview, enabling any agent, even those without prior context, to grasp the essence of the conversation promptly.
+
+Make sure you strongly adhere to the following rules when generating the summary:
+
+1. Be brief and concise. The shorter the summary the better.
+2. Aim to summarize the conversation in approximately 200 words, formatted as multiple small paragraphs that are easier to read.
+3. Describe the customer intent in around 50 words.
+4. Remove information that is not directly relevant to the customer's problem or the agent's solution. For example, personal anecdotes, small talk, etc.
+5. Don't include segments of the conversation that didn't contribute meaningful content, like greetings or farewell.
+6. The 'Action Items' should be a bullet list, arranged in order of priority if possible.
+7. 'Action Items' should strictly encapsulate tasks committed to by the agent or left incomplete. Any suggestions made by the agent should not be included.
+8. The 'Action Items' should be brief and concise.
+9. Mark important words or parts of sentences as bold.
+10. Apply markdown syntax to format any included code, using backticks.
+11. Include a section for "Follow-up Items" or "Open Questions" if there are any unresolved issues or outstanding questions.
+12. If any section does not have any content, remove that section and the heading from the response.
+13. Do not insert your own opinions about the conversation.
+
+Reply in the user's language.
@@ -23,7 +23,7 @@ RSpec.describe Captain::Tools::FirecrawlParserJob, type: :job do
      expect(document).to have_attributes(
        content: payload[:markdown],
        name: payload[:metadata]['title'],
-        external_link: payload[:metadata]['url'],
+        external_link: 'https://www.firecrawl.dev',
        status: 'available'
      )
    end
@@ -32,7 +32,7 @@ RSpec.describe Captain::Tools::FirecrawlParserJob, type: :job do
      existing_document = create(:captain_document,
                                 assistant: assistant,
                                 account: assistant.account,
-                                 external_link: payload[:metadata]['url'],
+                                 external_link: 'https://www.firecrawl.dev',
                                 content: 'old content',
                                 name: 'old title',
                                 status: :in_progress)
@@ -42,7 +42,9 @@ RSpec.describe Captain::Tools::FirecrawlParserJob, type: :job do
      end.not_to change(assistant.documents, :count)

      existing_document.reload
+      # Payload URL ends with '/', but we persist the canonical URL without it.
      expect(existing_document).to have_attributes(
+        external_link: 'https://www.firecrawl.dev',
        content: payload[:markdown],
        name: payload[:metadata]['title'],
        status: 'available'
@@ -3,7 +3,7 @@ require 'rails_helper'
 RSpec.describe Captain::Tools::SimplePageCrawlParserJob, type: :job do
  describe '#perform' do
    let(:assistant) { create(:captain_assistant) }
-    let(:page_link) { 'https://example.com/page' }
+    let(:page_link) { 'https://example.com/page/' }
    let(:page_title) { 'Example Page Title' }
    let(:content) { 'Some page content here' }
    let(:crawler) { instance_double(Captain::Tools::SimplePageCrawlService) }
@@ -24,7 +24,7 @@ RSpec.describe Captain::Tools::SimplePageCrawlParserJob, type: :job do
        end.to change(assistant.documents, :count).by(1)

        document = assistant.documents.last
-        expect(document.external_link).to eq(page_link)
+        expect(document.external_link).to eq('https://example.com/page')
        expect(document.name).to eq(page_title)
        expect(document.content).to eq(content)
        expect(document.status).to eq('available')
@@ -33,7 +33,7 @@ RSpec.describe Captain::Tools::SimplePageCrawlParserJob, type: :job do
      it 'updates existing document if one exists' do
        existing_document = create(:captain_document,
                                   assistant: assistant,
-                                   external_link: page_link,
+                                   external_link: 'https://example.com/page',
                                   name: 'Old Title',
                                   content: 'Old content')

@@ -4,6 +4,17 @@ RSpec.describe Captain::Document, type: :model do
  let(:account) { create(:account) }
  let(:assistant) { create(:captain_assistant, account: account) }

+  describe 'URL normalization' do
+    it 'removes a trailing slash before validation' do
+      document = create(:captain_document,
+                        assistant: assistant,
+                        account: account,
+                        external_link: 'https://example.com/path/')
+
+      expect(document.external_link).to eq('https://example.com/path')
+    end
+  end
+
  describe 'PDF support' do
    let(:pdf_document) do
      doc = build(:captain_document, assistant: assistant, account: account)
@@ -82,4 +93,161 @@ RSpec.describe Captain::Document, type: :model do
      end
    end
  end
+
+  describe 'response builder job callback' do
+    before { clear_enqueued_jobs }
+
+    describe 'non-PDF documents' do
+      it 'enqueues when created with available status and content' do
+        expect do
+          create(:captain_document, assistant: assistant, account: account, status: :available)
+        end.to have_enqueued_job(Captain::Documents::ResponseBuilderJob)
+      end
+
+      it 'does not enqueue when created available without content' do
+        expect do
+          create(:captain_document, assistant: assistant, account: account, status: :available, content: nil)
+        end.not_to have_enqueued_job(Captain::Documents::ResponseBuilderJob)
+      end
+
+      it 'enqueues when status transitions to available with existing content' do
+        document = create(:captain_document, assistant: assistant, account: account, status: :in_progress)
+
+        expect do
+          document.update!(status: :available)
+        end.to have_enqueued_job(Captain::Documents::ResponseBuilderJob)
+      end
+
+      it 'does not enqueue when status transitions to available without content' do
+        document = create(
+          :captain_document,
+          assistant: assistant,
+          account: account,
+          status: :in_progress,
+          content: nil
+        )
+
+        expect do
+          document.update!(status: :available)
+        end.not_to have_enqueued_job(Captain::Documents::ResponseBuilderJob)
+      end
+
+      it 'enqueues when content is populated on an available document' do
+        document = create(
+          :captain_document,
+          assistant: assistant,
+          account: account,
+          status: :available,
+          content: nil
+        )
+        clear_enqueued_jobs
+
+        expect do
+          document.update!(content: 'Fresh content from crawl')
+        end.to have_enqueued_job(Captain::Documents::ResponseBuilderJob)
+      end
+
+      it 'enqueues when content changes on an available document' do
+        document = create(
+          :captain_document,
+          assistant: assistant,
+          account: account,
+          status: :available,
+          content: 'Initial content'
+        )
+        clear_enqueued_jobs
+
+        expect do
+          document.update!(content: 'Updated crawl content')
+        end.to have_enqueued_job(Captain::Documents::ResponseBuilderJob)
+      end
+
+      it 'does not enqueue when content is cleared on an available document' do
+        document = create(
+          :captain_document,
+          assistant: assistant,
+          account: account,
+          status: :available,
+          content: 'Initial content'
+        )
+        clear_enqueued_jobs
+
+        expect do
+          document.update!(content: nil)
+        end.not_to have_enqueued_job(Captain::Documents::ResponseBuilderJob)
+      end
+
+      it 'does not enqueue for metadata-only updates' do
+        document = create(:captain_document, assistant: assistant, account: account, status: :available)
+        clear_enqueued_jobs
+
+        expect do
+          document.update!(metadata: { 'title' => 'Updated Again' })
+        end.not_to have_enqueued_job(Captain::Documents::ResponseBuilderJob)
+      end
+
+      it 'does not enqueue while document remains in progress' do
+        document = create(:captain_document, assistant: assistant, account: account, status: :in_progress)
+
+        expect do
+          document.update!(metadata: { 'title' => 'Updated' })
+        end.not_to have_enqueued_job(Captain::Documents::ResponseBuilderJob)
+      end
+    end
+
+    describe 'PDF documents' do
+      def build_pdf_document(status:, content:)
+        build(
+          :captain_document,
+          assistant: assistant,
+          account: account,
+          status: status,
+          content: content
+        ).tap do |doc|
+          doc.pdf_file.attach(
+            io: StringIO.new('PDF content'),
+            filename: 'sample.pdf',
+            content_type: 'application/pdf'
+          )
+        end
+      end
+
+      it 'enqueues when created available without content' do
+        document = build_pdf_document(status: :available, content: nil)
+
+        expect do
+          document.save!
+        end.to have_enqueued_job(Captain::Documents::ResponseBuilderJob)
+      end
+
+      it 'enqueues when status transitions to available' do
+        document = build_pdf_document(status: :in_progress, content: nil)
+        document.save!
+        clear_enqueued_jobs
+
+        expect do
+          document.update!(status: :available)
+        end.to have_enqueued_job(Captain::Documents::ResponseBuilderJob)
+      end
+
+      it 'does not enqueue when content updates without status change' do
+        document = build_pdf_document(status: :available, content: nil)
+        document.save!
+        clear_enqueued_jobs
+
+        expect do
+          document.update!(content: 'Extracted PDF text')
+        end.not_to have_enqueued_job(Captain::Documents::ResponseBuilderJob)
+      end
+    end
+
+    it 'does not enqueue when the document is destroyed' do
+      document = create(:captain_document, assistant: assistant, account: account, status: :available)
+      clear_enqueued_jobs
+
+      expect do
+        document.destroy!
+      end.not_to have_enqueued_job(Captain::Documents::ResponseBuilderJob)
+    end
+  end
 end
@@ -1,17 +1,24 @@
-# frozen_string_literal: true
-
 require 'rails_helper'

 RSpec.describe Captain::PromptRenderer do
  let(:template_name) { 'test_template' }
  let(:template_content) { 'Hello {{name}}, your balance is {{balance}}' }
-  let(:template_path) { Rails.root.join('enterprise', 'lib', 'captain', 'prompts', "#{template_name}.liquid") }
+  let(:enterprise_template_path) { Rails.root.join('enterprise', 'lib', 'captain', 'prompts', "#{template_name}.liquid") }
+  let(:oss_template_path) { Rails.root.join('lib', 'captain', 'prompts', "#{template_name}.liquid") }
  let(:context) { { name: 'John', balance: 100 } }

  before do
+    if defined?(Enterprise::Captain::PromptRenderer) &&
+       !Captain::PromptRenderer.singleton_class.ancestors.include?(Enterprise::Captain::PromptRenderer)
+      Captain::PromptRenderer.singleton_class.prepend(Enterprise::Captain::PromptRenderer)
+    end
+
    allow(File).to receive(:exist?).and_return(false)
-    allow(File).to receive(:exist?).with(template_path).and_return(true)
-    allow(File).to receive(:read).with(template_path).and_return(template_content)
+    allow(File).to receive(:read)
+
+    allow(File).to receive(:exist?).with(enterprise_template_path).and_return(false)
+    allow(File).to receive(:exist?).with(oss_template_path).and_return(true)
+    allow(File).to receive(:read).with(oss_template_path).and_return(template_content)
  end

  describe '.render' do
@@ -39,7 +46,7 @@ RSpec.describe Captain::PromptRenderer do
      nested_template = 'User: {{user.name}}, Account: {{user.account.type}}'
      nested_context = { user: { name: 'Alice', account: { type: 'premium' } } }

-      allow(File).to receive(:read).with(template_path).and_return(nested_template)
+      allow(File).to receive(:read).with(oss_template_path).and_return(nested_template)

      result = described_class.render(template_name, nested_context)

@@ -48,7 +55,7 @@ RSpec.describe Captain::PromptRenderer do

    it 'handles empty context' do
      simple_template = 'Hello World'
-      allow(File).to receive(:read).with(template_path).and_return(simple_template)
+      allow(File).to receive(:read).with(oss_template_path).and_return(simple_template)

      result = described_class.render(template_name, {})

@@ -65,30 +72,41 @@ RSpec.describe Captain::PromptRenderer do
      expect(result).to eq('rendered')
      expect(Liquid::Template).to have_received(:parse).with(template_content)
    end
+
+    it 'prefers enterprise template when available' do
+      allow(File).to receive(:exist?).with(enterprise_template_path).and_return(true)
+      allow(File).to receive(:read).with(enterprise_template_path).and_return('Enterprise {{name}}')
+
+      result = described_class.render(template_name, context)
+
+      expect(result).to eq('Enterprise John')
+      expect(File).to have_received(:read).with(enterprise_template_path)
+      expect(File).not_to have_received(:read).with(oss_template_path)
+    end
  end

  describe '.load_template' do
-    it 'reads template file from correct path' do
+    it 'reads template file from OSS path when enterprise file absent' do
      described_class.send(:load_template, template_name)

-      expect(File).to have_received(:read).with(template_path)
+      expect(File).to have_received(:read).with(oss_template_path)
    end

-    it 'raises error when template does not exist' do
-      allow(File).to receive(:exist?).with(template_path).and_return(false)
+    it 'raises error when template does not exist in either location' do
+      allow(File).to receive(:exist?).with(oss_template_path).and_return(false)

      expect { described_class.send(:load_template, template_name) }
        .to raise_error("Template not found: #{template_name}")
    end

-    it 'constructs correct template path' do
-      expected_path = Rails.root.join('enterprise/lib/captain/prompts/my_template.liquid')
-      allow(File).to receive(:exist?).with(expected_path).and_return(true)
-      allow(File).to receive(:read).with(expected_path).and_return('test content')
+    it 'checks enterprise path before OSS path' do
+      allow(File).to receive(:exist?).with(enterprise_template_path).and_return(true)
+      allow(File).to receive(:read).with(enterprise_template_path).and_return('enterprise')

-      described_class.send(:load_template, 'my_template')
+      described_class.send(:load_template, template_name)

-      expect(File).to have_received(:exist?).with(expected_path)
+      expect(File).to have_received(:exist?).with(enterprise_template_path)
+      expect(File).not_to have_received(:read).with(oss_template_path)
    end
  end

@@ -0,0 +1,250 @@
+require 'rails_helper'
+
+RSpec.describe Captain::Assistant::ChangeToneService do
+  let(:text) { 'Hey! Just checking if you got my email about the project' }
+  let(:tone) { 'professional' }
+  let(:service) { described_class.new(text: text, tone: tone) }
+  let(:agent) { instance_double(Agents::Agent) }
+  let(:runner) { instance_double(Agents::Runner) }
+  let(:result) do
+    instance_double(Agents::RunResult,
+                    output: {
+                      'rewritten_text' => 'Good afternoon. I am following up regarding my previous email about the project.',
+                      'tone_applied' => 'professional'
+                    },
+                    error: nil)
+  end
+
+  before do
+    create(:installation_config, name: 'CAPTAIN_OPEN_AI_MODEL', value: 'gpt-4o-mini')
+    allow(Agents::Agent).to receive(:new).and_return(agent)
+    allow(Agents::Runner).to receive(:with_agents).and_return(runner)
+    allow(runner).to receive(:run).with(anything, context: anything).and_return(result)
+    allow(Captain::PromptRenderer).to receive(:render).and_return('tone prompt')
+  end
+
+  describe '#initialize' do
+    it 'initializes with text and tone' do
+      expect(service.instance_variable_get(:@text)).to eq(text)
+      expect(service.instance_variable_get(:@tone)).to eq('professional')
+    end
+
+    it 'converts tone to lowercase' do
+      service = described_class.new(text: text, tone: 'PROFESSIONAL')
+      expect(service.instance_variable_get(:@tone)).to eq('professional')
+    end
+
+    context 'with invalid tone' do
+      it 'raises ArgumentError' do
+        expect do
+          described_class.new(text: text, tone: 'invalid_tone')
+        end.to raise_error(ArgumentError, /Unsupported tone: invalid_tone/)
+      end
+
+      it 'includes supported tones in error message' do
+        expect do
+          described_class.new(text: text, tone: 'invalid')
+        end.to raise_error(ArgumentError, /professional, casual, straightforward, confident, friendly/)
+      end
+    end
+  end
+
+  describe '#execute' do
+    context 'when successful' do
+      it 'renders the tone prompt with correct context' do
+        expect(Captain::PromptRenderer).to receive(:render).with(
+          'rewrite/tone',
+          hash_including(tone: 'professional')
+        )
+        service.execute
+      end
+
+      it 'builds agent with correct parameters' do
+        expect(Agents::Agent).to receive(:new).with(
+          name: 'ToneChanger',
+          instructions: 'tone prompt',
+          model: 'gpt-4o-mini',
+          response_schema: service.send(:response_schema)
+        )
+        service.execute
+      end
+
+      it 'returns success response with rewritten text' do
+        response = service.execute
+        expect(response[:success]).to be true
+        expect(response[:rewritten_text]).to eq('Good afternoon. I am following up regarding my previous email about the project.')
+        expect(response[:tone]).to eq('professional')
+        expect(response[:original_text]).to eq(text)
+      end
+    end
+
+    context 'with different tones' do
+      %w[professional casual straightforward confident friendly].each do |test_tone|
+        it "works with #{test_tone} tone" do
+          service = described_class.new(text: text, tone: test_tone)
+          allow(Agents::Agent).to receive(:new).and_return(agent)
+          allow(Agents::Runner).to receive(:with_agents).and_return(runner)
+          allow(runner).to receive(:run).with(anything, context: anything).and_return(result)
+
+          expect(Captain::PromptRenderer).to receive(:render).with(
+            'rewrite/tone',
+            hash_including(tone: test_tone)
+          )
+          service.execute
+        end
+      end
+    end
+
+    context 'when agent returns an error' do
+      let(:result) { instance_double(Agents::RunResult, output: { error: 'Model error' }, error: nil) }
+
+      it 'returns error response' do
+        response = service.execute
+        expect(response[:success]).to be false
+        expect(response[:error]).to eq('Model error')
+        expect(response[:original_text]).to eq(text)
+      end
+    end
+
+    context 'when exception is raised' do
+      before do
+        allow(runner).to receive(:run).with(anything, context: anything).and_raise(StandardError.new('API timeout'))
+      end
+
+      it 'logs the error' do
+        expect(Rails.logger).to receive(:error).with(/ChangeToneService error: API timeout/)
+        expect(Rails.logger).to receive(:error).with(anything)
+        service.execute
+      end
+
+      it 'returns error response' do
+        response = service.execute
+        expect(response[:success]).to be false
+        expect(response[:error]).to eq('API timeout')
+      end
+    end
+  end
+
+  describe '#agent_name' do
+    it 'returns ToneChanger' do
+      expect(service.send(:agent_name)).to eq('ToneChanger')
+    end
+  end
+
+  describe '#build_instructions' do
+    it 'renders the tone template with tone context' do
+      expect(Captain::PromptRenderer).to receive(:render).with(
+        'rewrite/tone',
+        hash_including(tone: 'professional')
+      )
+      service.send(:build_instructions)
+    end
+  end
+
+  describe '#response_schema' do
+    let(:schema) { service.send(:response_schema) }
+
+    it 'defines object type' do
+      expect(schema[:type]).to eq('object')
+    end
+
+    it 'includes rewritten_text property' do
+      expect(schema[:properties][:rewritten_text]).to include(
+        type: 'string',
+        description: 'The rewritten text with the requested tone applied'
+      )
+    end
+
+    it 'includes tone_applied property' do
+      expect(schema[:properties][:tone_applied]).to include(
+        type: 'string',
+        description: 'The tone that was applied to the text'
+      )
+    end
+
+    it 'marks both fields as required' do
+      expect(schema[:required]).to match_array(%w[rewritten_text tone_applied])
+    end
+
+    it 'disallows additional properties' do
+      expect(schema[:additionalProperties]).to be false
+    end
+  end
+
+  describe '#build_success_response' do
+    let(:output) do
+      {
+        'rewritten_text' => 'Rewritten content',
+        'tone_applied' => 'professional'
+      }
+    end
+
+    it 'extracts rewritten_text from output' do
+      response = service.send(:build_success_response, output)
+      expect(response[:rewritten_text]).to eq('Rewritten content')
+    end
+
+    it 'includes the requested tone' do
+      response = service.send(:build_success_response, output)
+      expect(response[:tone]).to eq('professional')
+    end
+
+    it 'includes original text' do
+      response = service.send(:build_success_response, output)
+      expect(response[:original_text]).to eq(text)
+    end
+
+    it 'marks response as successful' do
+      response = service.send(:build_success_response, output)
+      expect(response[:success]).to be true
+    end
+  end
+
+  describe 'SUPPORTED_TONES constant' do
+    it 'includes all valid tones' do
+      expect(described_class::SUPPORTED_TONES).to match_array(
+        %w[professional casual straightforward confident friendly]
+      )
+    end
+  end
+
+  describe 'End-to-End Tests' do
+    context 'when making real API call (stubbed at HTTP level)' do
+      let(:openai_response) do
+        {
+          id: 'chatcmpl-123',
+          object: 'chat.completion',
+          created: 1_677_652_288,
+          model: 'gpt-4o-mini',
+          choices: [
+            {
+              index: 0,
+              message: {
+                role: 'assistant',
+                content: JSON.generate({
+                                         rewritten_text: 'Good afternoon. I am following up regarding my previous email about the project.',
+                                         tone_applied: 'professional'
+                                       })
+              },
+              finish_reason: 'stop'
+            }
+          ]
+        }
+      end
+
+      before do
+        stub_request(:post, 'https://api.openai.com/v1/chat/completions')
+          .to_return(status: 200, body: openai_response.to_json, headers: { 'Content-Type' => 'application/json' })
+      end
+
+      it 'successfully changes tone through entire stack' do
+        response = service.execute
+
+        expect(response[:success]).to be true
+        expect(response[:rewritten_text]).to eq('Good afternoon. I am following up regarding my previous email about the project.')
+        expect(response[:tone]).to eq('professional')
+        expect(response[:original_text]).to eq(text)
+      end
+    end
+  end
+end
@@ -0,0 +1,222 @@
+require 'rails_helper'
+
+RSpec.describe Captain::Assistant::ConversationSummaryService do
+  let(:account) { create(:account) }
+  let(:conversation) { create(:conversation, account: account) }
+  let(:service) { described_class.new(conversation: conversation) }
+  let(:agent) { instance_double(Agents::Agent) }
+  let(:runner) { instance_double(Agents::Runner) }
+  let(:result) do
+    instance_double(Agents::RunResult,
+                    output: {
+                      'customer_intent' => 'Customer wants to reset their password',
+                      'conversation_summary' => 'The customer contacted support to reset their password. ' \
+                                                'Agent provided instructions and confirmed the reset was successful.',
+                      'action_items' => ['Send password reset email', 'Verify account security'],
+                      'follow_up_items' => ['Check if customer needs additional security settings']
+                    },
+                    error: nil)
+  end
+
+  before do
+    create(:installation_config, name: 'CAPTAIN_OPEN_AI_MODEL', value: 'gpt-4o-mini')
+    create(:message, conversation: conversation, message_type: :incoming, content: 'I need to reset my password')
+    create(:message, conversation: conversation, message_type: :outgoing, content: 'I can help you with that')
+    allow(Agents::Agent).to receive(:new).and_return(agent)
+    allow(Agents::Runner).to receive(:with_agents).and_return(runner)
+    allow(runner).to receive(:run).with(anything, context: anything).and_return(result)
+    allow(Captain::PromptRenderer).to receive(:render).and_return('summary prompt')
+  end
+
+  describe '#initialize' do
+    it 'initializes with conversation' do
+      expect(service.instance_variable_get(:@conversation)).to eq(conversation)
+    end
+
+    it 'formats conversation messages as text' do
+      text = service.instance_variable_get(:@text)
+      expect(text).to include('I need to reset my password')
+      expect(text).to include('I can help you with that')
+    end
+  end
+
+  describe '#execute' do
+    context 'when successful' do
+      it 'renders the summary prompt' do
+        expect(Captain::PromptRenderer).to receive(:render).with('summary', {})
+        service.execute
+      end
+
+      it 'builds agent with correct parameters' do
+        expect(Agents::Agent).to receive(:new).with(
+          name: 'ConversationSummarizer',
+          instructions: 'summary prompt',
+          model: 'gpt-4o-mini',
+          response_schema: service.send(:response_schema)
+        )
+        service.execute
+      end
+
+      it 'returns success response with structured data' do
+        response = service.execute
+        expect(response[:success]).to be true
+        expect(response[:structured_data][:customer_intent]).to eq('Customer wants to reset their password')
+        expect(response[:structured_data][:conversation_summary]).to include('contacted support')
+        expect(response[:structured_data][:action_items]).to include('Send password reset email')
+        expect(response[:structured_data][:follow_up_items]).to include('Check if customer needs additional security settings')
+      end
+
+      it 'includes markdown formatted summary' do
+        response = service.execute
+        expect(response[:summary]).to include('**Customer Intent**')
+        expect(response[:summary]).to include('**Conversation Summary**')
+        expect(response[:summary]).to include('**Action Items**')
+        expect(response[:summary]).to include('**Follow-up Items**')
+      end
+    end
+
+    context 'when agent returns an error' do
+      let(:result) { instance_double(Agents::RunResult, output: { error: 'Model error' }, error: nil) }
+
+      it 'returns error response' do
+        response = service.execute
+        expect(response[:success]).to be false
+        expect(response[:error]).to eq('Model error')
+      end
+    end
+
+    context 'when exception is raised' do
+      before do
+        allow(runner).to receive(:run).with(anything, context: anything).and_raise(StandardError.new('API timeout'))
+      end
+
+      it 'logs the error' do
+        expect(Rails.logger).to receive(:error).with(/ConversationSummaryService error: API timeout/)
+        expect(Rails.logger).to receive(:error).with(anything)
+        service.execute
+      end
+
+      it 'returns error response' do
+        response = service.execute
+        expect(response[:success]).to be false
+        expect(response[:error]).to eq('API timeout')
+      end
+    end
+  end
+
+  describe '#agent_name' do
+    it 'returns ConversationSummarizer' do
+      expect(service.send(:agent_name)).to eq('ConversationSummarizer')
+    end
+  end
+
+  describe '#build_instructions' do
+    it 'renders the summary template' do
+      expect(Captain::PromptRenderer).to receive(:render).with('summary', {})
+      service.send(:build_instructions)
+    end
+  end
+
+  describe '#response_schema' do
+    let(:schema) { service.send(:response_schema) }
+
+    it 'defines object type' do
+      expect(schema[:type]).to eq('object')
+    end
+
+    it 'includes customer_intent property' do
+      expect(schema[:properties][:customer_intent]).to include(
+        type: 'string',
+        description: 'Brief description of what the customer wants (around 50 words)'
+      )
+    end
+
+    it 'includes conversation_summary property' do
+      expect(schema[:properties][:conversation_summary]).to include(
+        type: 'string',
+        description: 'Summary of the conversation in approximately 200 words'
+      )
+    end
+
+    it 'includes action_items property' do
+      expect(schema[:properties][:action_items][:type]).to eq('array')
+      expect(schema[:properties][:action_items][:items][:type]).to eq('string')
+    end
+
+    it 'includes follow_up_items property' do
+      expect(schema[:properties][:follow_up_items][:type]).to eq('array')
+      expect(schema[:properties][:follow_up_items][:items][:type]).to eq('string')
+    end
+
+    it 'marks required fields' do
+      expect(schema[:required]).to match_array(%w[customer_intent conversation_summary])
+    end
+
+    it 'disallows additional properties' do
+      expect(schema[:additionalProperties]).to be false
+    end
+  end
+
+  describe '#build_success_response' do
+    let(:output) do
+      {
+        'customer_intent' => 'Reset password',
+        'conversation_summary' => 'Password reset conversation',
+        'action_items' => ['Item 1', 'Item 2'],
+        'follow_up_items' => ['Follow-up 1']
+      }
+    end
+
+    it 'extracts customer_intent from output' do
+      response = service.send(:build_success_response, output)
+      expect(response[:structured_data][:customer_intent]).to eq('Reset password')
+    end
+
+    it 'extracts conversation_summary from output' do
+      response = service.send(:build_success_response, output)
+      expect(response[:structured_data][:conversation_summary]).to eq('Password reset conversation')
+    end
+
+    it 'extracts action_items from output' do
+      response = service.send(:build_success_response, output)
+      expect(response[:structured_data][:action_items]).to eq(['Item 1', 'Item 2'])
+    end
+
+    it 'extracts follow_up_items from output' do
+      response = service.send(:build_success_response, output)
+      expect(response[:structured_data][:follow_up_items]).to eq(['Follow-up 1'])
+    end
+
+    it 'builds markdown summary' do
+      response = service.send(:build_success_response, output)
+      expect(response[:summary]).to include('**Customer Intent**')
+      expect(response[:summary]).to include('Reset password')
+    end
+
+    it 'marks response as successful' do
+      response = service.send(:build_success_response, output)
+      expect(response[:success]).to be true
+    end
+  end
+
+  describe '#format_conversation_messages' do
+    it 'includes incoming and outgoing messages' do
+      text = service.send(:format_conversation_messages)
+      expect(text).to include('Customer')
+      expect(text).to include('Agent')
+    end
+
+    it 'excludes private messages' do
+      create(:message, conversation: conversation, message_type: :incoming, content: 'Private note', private: true)
+      text = service.send(:format_conversation_messages)
+      expect(text).not_to include('Private note')
+    end
+
+    it 'respects token limit' do
+      long_content = 'a' * 20_000
+      create(:message, conversation: conversation, message_type: :incoming, content: long_content)
+      text = service.send(:format_conversation_messages)
+      expect(text.length).to be <= described_class::TOKEN_LIMIT
+    end
+  end
+end
@@ -0,0 +1,249 @@
+require 'rails_helper'
+
+RSpec.describe Captain::Assistant::FixGrammarService do
+  let(:text) { 'their going too the store tommorow and there bringing they\'re friends' }
+  let(:service) { described_class.new(text: text) }
+  let(:agent) { instance_double(Agents::Agent) }
+  let(:runner) { instance_double(Agents::Runner) }
+  let(:result) do
+    instance_double(Agents::RunResult,
+                    output: {
+                      'corrected_text' => 'They\'re going to the store tomorrow and they\'re bringing their friends.',
+                      'corrections_made' => [
+                        'Changed "their" to "They\'re"',
+                        'Changed "too" to "to"',
+                        'Fixed spelling: "tommorow" to "tomorrow"',
+                        'Changed "there" to "they\'re"',
+                        'Changed "they\'re" to "their"'
+                      ]
+                    },
+                    error: nil)
+  end
+
+  before do
+    create(:installation_config, name: 'CAPTAIN_OPEN_AI_MODEL', value: 'gpt-4o-mini')
+    allow(Agents::Agent).to receive(:new).and_return(agent)
+    allow(Agents::Runner).to receive(:with_agents).and_return(runner)
+    allow(runner).to receive(:run).with(anything, context: anything).and_return(result)
+    allow(Captain::PromptRenderer).to receive(:render).and_return('grammar prompt')
+  end
+
+  describe '#initialize' do
+    it 'initializes with text only' do
+      expect(service.instance_variable_get(:@text)).to eq(text)
+    end
+  end
+
+  describe '#execute' do
+    context 'when successful' do
+      it 'renders the grammar prompt' do
+        expect(Captain::PromptRenderer).to receive(:render).with('rewrite/grammar', {})
+        service.execute
+      end
+
+      it 'builds agent with correct parameters' do
+        expect(Agents::Agent).to receive(:new).with(
+          name: 'GrammarFixer',
+          instructions: 'grammar prompt',
+          model: 'gpt-4o-mini',
+          response_schema: service.send(:response_schema)
+        )
+        service.execute
+      end
+
+      it 'returns success response with corrected text' do
+        response = service.execute
+        expect(response[:success]).to be true
+        expect(response[:corrected_text]).to eq('They\'re going to the store tomorrow and they\'re bringing their friends.')
+        expect(response[:original_text]).to eq(text)
+      end
+
+      it 'includes corrections made' do
+        response = service.execute
+        expect(response[:corrections_made]).to be_an(Array)
+        expect(response[:corrections_made]).to include('Changed "their" to "They\'re"')
+      end
+    end
+
+    context 'when output does not include corrections_made' do
+      let(:result) do
+        instance_double(Agents::RunResult,
+                        output: {
+                          'corrected_text' => 'Corrected text without corrections list'
+                        },
+                        error: nil)
+      end
+
+      it 'returns empty array for corrections_made' do
+        response = service.execute
+        expect(response[:success]).to be true
+        expect(response[:corrections_made]).to eq([])
+      end
+    end
+
+    context 'when agent returns an error' do
+      let(:result) { instance_double(Agents::RunResult, output: { error: 'Model error' }, error: nil) }
+
+      it 'returns error response' do
+        response = service.execute
+        expect(response[:success]).to be false
+        expect(response[:error]).to eq('Model error')
+        expect(response[:original_text]).to eq(text)
+      end
+    end
+
+    context 'when exception is raised' do
+      before do
+        allow(runner).to receive(:run).with(anything, context: anything).and_raise(StandardError.new('API timeout'))
+      end
+
+      it 'logs the error' do
+        expect(Rails.logger).to receive(:error).with(/FixGrammarService error: API timeout/)
+        expect(Rails.logger).to receive(:error).with(anything)
+        service.execute
+      end
+
+      it 'returns error response' do
+        response = service.execute
+        expect(response[:success]).to be false
+        expect(response[:error]).to eq('API timeout')
+      end
+    end
+  end
+
+  describe '#agent_name' do
+    it 'returns GrammarFixer' do
+      expect(service.send(:agent_name)).to eq('GrammarFixer')
+    end
+  end
+
+  describe '#build_instructions' do
+    it 'renders the grammar template with empty context' do
+      expect(Captain::PromptRenderer).to receive(:render).with('rewrite/grammar', {})
+      service.send(:build_instructions)
+    end
+  end
+
+  describe '#response_schema' do
+    let(:schema) { service.send(:response_schema) }
+
+    it 'defines object type' do
+      expect(schema[:type]).to eq('object')
+    end
+
+    it 'includes corrected_text property' do
+      expect(schema[:properties][:corrected_text]).to include(
+        type: 'string',
+        description: 'The text with corrected grammar, spelling, and punctuation'
+      )
+    end
+
+    it 'includes corrections_made property' do
+      expect(schema[:properties][:corrections_made]).to include(
+        type: 'array',
+        description: 'List of corrections that were made'
+      )
+    end
+
+    it 'marks corrected_text as required' do
+      expect(schema[:required]).to include('corrected_text')
+    end
+
+    it 'disallows additional properties' do
+      expect(schema[:additionalProperties]).to be false
+    end
+  end
+
+  describe '#build_success_response' do
+    let(:output) do
+      {
+        'corrected_text' => 'Corrected content',
+        'corrections_made' => ['Fix 1', 'Fix 2']
+      }
+    end
+
+    it 'extracts corrected_text from output' do
+      response = service.send(:build_success_response, output)
+      expect(response[:corrected_text]).to eq('Corrected content')
+    end
+
+    it 'includes corrections made' do
+      response = service.send(:build_success_response, output)
+      expect(response[:corrections_made]).to eq(['Fix 1', 'Fix 2'])
+    end
+
+    it 'includes original text' do
+      response = service.send(:build_success_response, output)
+      expect(response[:original_text]).to eq(text)
+    end
+
+    it 'marks response as successful' do
+      response = service.send(:build_success_response, output)
+      expect(response[:success]).to be true
+    end
+  end
+
+  describe '#extract_corrections' do
+    it 'returns array when output has corrections_made as symbol key' do
+      output = { corrections_made: ['Fix 1'] }
+      expect(service.send(:extract_corrections, output)).to eq(['Fix 1'])
+    end
+
+    it 'returns array when output has corrections_made as string key' do
+      output = { 'corrections_made' => ['Fix 1'] }
+      expect(service.send(:extract_corrections, output)).to eq(['Fix 1'])
+    end
+
+    it 'returns empty array when output is not a hash' do
+      expect(service.send(:extract_corrections, 'string')).to eq([])
+    end
+
+    it 'returns empty array when corrections_made is missing' do
+      expect(service.send(:extract_corrections, {})).to eq([])
+    end
+  end
+
+  describe 'End-to-End Tests' do
+    context 'when making real API call (stubbed at HTTP level)' do
+      let(:openai_response) do
+        {
+          id: 'chatcmpl-456',
+          object: 'chat.completion',
+          created: 1_677_652_300,
+          model: 'gpt-4o-mini',
+          choices: [
+            {
+              index: 0,
+              message: {
+                role: 'assistant',
+                content: JSON.generate({
+                                         corrected_text: 'They\'re going to the store tomorrow and they\'re bringing their friends.',
+                                         corrections_made: [
+                                           'Changed "their" to "They\'re"',
+                                           'Changed "too" to "to"',
+                                           'Fixed spelling: "tommorow" to "tomorrow"'
+                                         ]
+                                       })
+              },
+              finish_reason: 'stop'
+            }
+          ]
+        }
+      end
+
+      before do
+        stub_request(:post, 'https://api.openai.com/v1/chat/completions')
+          .to_return(status: 200, body: openai_response.to_json, headers: { 'Content-Type' => 'application/json' })
+      end
+
+      it 'successfully fixes grammar through entire stack' do
+        response = service.execute
+
+        expect(response[:success]).to be true
+        expect(response[:corrected_text]).to eq('They\'re going to the store tomorrow and they\'re bringing their friends.')
+        expect(response[:corrections_made]).to include('Changed "their" to "They\'re"')
+        expect(response[:original_text]).to eq(text)
+      end
+    end
+  end
+end
Author	SHA1	Message	Date
Shivam Mishra	be68927a52	test: move captain assistant specs to oss	2025-10-29 19:38:17 +05:30
Shivam Mishra	1fd77fdec2	refactor: relocate captain assistant services to oss	2025-10-29 19:38:17 +05:30
Shivam Mishra	992cf6fd4d	refactor: move Captain prompt renderer to oss	2025-10-29 19:38:17 +05:30
Shivam Mishra	b3ac1dcd03	style: rubocop issues	2025-10-29 19:38:17 +05:30
Shivam Mishra	80caf25962	feat: conversation summary spec	2025-10-29 19:38:17 +05:30
Shivam Mishra	bf035114fe	refactor: rename to base assistant service	2025-10-29 19:38:17 +05:30
Shivam Mishra	990b58fe62	test: rewrite services	2025-10-29 19:38:17 +05:30
Shivam Mishra	52271dc984	fix: default context	2025-10-29 19:38:17 +05:30
Shivam Mishra	52d6f2a369	feat: add rewrite services	2025-10-29 19:38:17 +05:30
Sivin Varghese GitHub Muhsin Keloth	a35c3e4c06	feat: Template types components (#12714 ) # Pull Request Template ## Description Fixes https://linear.app/chatwoot/issue/CW-5806/create-the-story-book-components-for-template-typestext-media-list Pending Need to standardize the structure to match the template/campaigns. ## Type of change - [x] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? ### Screenshots <img width="669" height="179" alt="image" src="https://github.com/user-attachments/assets/42efd292-8520-4b05-81ec-8bc526fc12db" /> <img width="646" height="304" alt="image" src="https://github.com/user-attachments/assets/431dd964-006c-4877-a693-dae39b90df4c" /> <img width="646" height="380" alt="image" src="https://github.com/user-attachments/assets/9052e31f-9292-4afb-8897-13931655fa00" /> <img width="646" height="272" alt="image" src="https://github.com/user-attachments/assets/873d2488-e856-4a0d-8579-cc1bcc61cc8e" /> <img width="646" height="490" alt="image" src="https://github.com/user-attachments/assets/14c2aa42-bf27-475f-aa70-fe59c1d00e9b" /> <img width="646" height="281" alt="image" src="https://github.com/user-attachments/assets/1f42408e-03e8-4863-b4c7-715d13d67686" /> ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>	2025-10-29 17:06:32 +05:30
Muhsin KelothandGitHub	344e8d5016	fix: Exclude authentication templates from WhatsApp template selection (#12753 ) This PR add the changes for excluding the authentication templates from the WhatsApp template selection in the frontend, as these templates are not supported at the moment. Reference: https://www.chatwoot.com/hc/user-guide/articles/1754940076-whatsapp-templates#what-is-not-supported	2025-10-29 14:03:43 +05:30
Sivin Varghese GitHub Pranav	3e27e28848	chore: Update captain pending FAQ interface (#12752 ) # Pull Request Template ## Description This PR includes, - Added new pending FAQs view with approve/edit/delete actions for each response. - Implemented banner notification showing pending FAQ count on main approved responses page. - Created dedicated route for pending FAQs review at /captain/responses/pending. - Added automatic pending count updates when switching assistants or routes. - Modified ResponseCard component to show action buttons instead of dropdown in pending view. Fixes https://linear.app/chatwoot/issue/CW-5833/pending-faqs-in-a-different-ux ## Type of change - [x] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? ### Loom video https://www.loom.com/share/5fe8f79b04cd4681b9360c48710b9373 ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [x] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Pranav <pranav@chatwoot.com>	2025-10-28 20:47:42 -07:00
Sojan Jose GitHub Pranav	38af08534c	fix: Captain response builder not getting triggered (#12729 ) ## Summary - Fix captain response builder not getting triggered for cases where responses are created as completed. ## Testing Instructions - Test articles with firecrawl - Test articles without firecrawl - Test PDF documents --------- Co-authored-by: Pranav <pranav@chatwoot.com>	2025-10-28 18:31:08 -07:00