feat: include conversation meta in logs

feat: log only out of sync updated_at
feat: ignore out of sync messages
2025-03-12 21:26:55 +05:30 · 2025-03-11 12:27:45 +05:30 · 2025-03-11 09:47:43 +05:30 · 2025-03-10 21:14:55 -07:00 · 2025-03-10 18:13:00 -07:00 · 2025-03-07 16:02:40 -08:00
105 changed files with 967 additions and 521 deletions
@@ -6,6 +6,8 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  before_action :conversation, except: [:index, :meta, :search, :create, :filter]
  before_action :inbox, :contact, :contact_inbox, only: [:create]

+  ATTACHMENT_RESULTS_PER_PAGE = 100
+
  def index
    result = conversation_finder.perform
    @conversations = result[:conversations]
@@ -24,7 +26,12 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def attachments
+    @attachments_count = @conversation.attachments.count
    @attachments = @conversation.attachments
+                                .includes(:message)
+                                .order(created_at: :desc)
+                                .page(attachment_params[:page])
+                                .per(ATTACHMENT_RESULTS_PER_PAGE)
  end

  def show; end
@@ -124,6 +131,10 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
    params.permit(:priority)
  end

+  def attachment_params
+    params.permit(:page)
+  end
+
  def update_last_seen_on_conversation(last_seen_at, update_assignee)
    # rubocop:disable Rails/SkipsModelValidations
    @conversation.update_column(:agent_last_seen_at, last_seen_at)
@@ -5,10 +5,11 @@ module SwitchLocale

  def switch_locale(&)
    # priority is for locale set in query string (mostly for widget/from js sdk)
-    locale ||= locale_from_params
+    locale ||= params[:locale]
+
    locale ||= locale_from_custom_domain
    # if locale is not set in account, let's use DEFAULT_LOCALE env variable
-    locale ||= locale_from_env_variable
+    locale ||= ENV.fetch('DEFAULT_LOCALE', nil)
    set_locale(locale, &)
  end

@@ -32,26 +33,30 @@ module SwitchLocale
  end

  def set_locale(locale, &)
-    # if locale is empty, use default_locale
-    locale ||= I18n.default_locale
+    safe_locale = validate_and_get_locale(locale)
    # Ensure locale won't bleed into other requests
    # https://guides.rubyonrails.org/i18n.html#managing-the-locale-across-requests
-    I18n.with_locale(locale, &)
+    I18n.with_locale(safe_locale, &)
  end

-  def locale_from_params
-    I18n.available_locales.map(&:to_s).include?(params[:locale]) ? params[:locale] : nil
+  def validate_and_get_locale(locale)
+    return I18n.default_locale.to_s if locale.blank?
+
+    available_locales = I18n.available_locales.map(&:to_s)
+    locale_without_variant = locale.split('_')[0]
+
+    if available_locales.include?(locale)
+      locale
+    elsif available_locales.include?(locale_without_variant)
+      locale_without_variant
+    else
+      I18n.default_locale.to_s
+    end
  end

  def locale_from_account(account)
    return unless account

-    I18n.available_locales.map(&:to_s).include?(account.locale) ? account.locale : nil
-  end
-
-  def locale_from_env_variable
-    return unless ENV.fetch('DEFAULT_LOCALE', nil)
-
-    I18n.available_locales.map(&:to_s).include?(ENV.fetch('DEFAULT_LOCALE')) ? ENV.fetch('DEFAULT_LOCALE') : nil
+    account.locale
  end
 end
@@ -1,4 +1,6 @@
 class Public::Api::V1::Portals::BaseController < PublicController
+  include SwitchLocale
+
  before_action :show_plain_layout
  before_action :set_color_scheme
  before_action :set_global_config
@@ -27,14 +29,7 @@ class Public::Api::V1::Portals::BaseController < PublicController
  end

  def switch_locale_with_portal(&)
-    locale_without_variant = params[:locale].split('_')[0]
-    is_locale_available = I18n.available_locales.map(&:to_s).include?(params[:locale])
-    is_locale_variant_available = I18n.available_locales.map(&:to_s).include?(locale_without_variant)
-    if is_locale_available
-      @locale = params[:locale]
-    elsif is_locale_variant_available
-      @locale = locale_without_variant
-    end
+    @locale = validate_and_get_locale(params[:locale])

    I18n.with_locale(@locale, &)
  end
@@ -44,12 +39,12 @@ class Public::Api::V1::Portals::BaseController < PublicController
    Rails.logger.info "Article: not found for slug: #{params[:article_slug]}"
    render_404 && return if article.blank?

-    @locale = if article.category.present?
-                article.category.locale
-              else
-                article.portal.default_locale
-              end
-
+    article_locale = if article.category.present?
+                       article.category.locale
+                     else
+                       article.portal.default_locale
+                     end
+    @locale = validate_and_get_locale(article_locale)
    I18n.with_locale(@locale, &)
  end

@@ -0,0 +1,20 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class LiveReportsAPI extends ApiClient {
+  constructor() {
+    super('live_reports', { accountScoped: true, apiVersion: 'v2' });
+  }
+
+  getConversationMetric(params = {}) {
+    return axios.get(`${this.url}/conversation_metrics`, { params });
+  }
+
+  getGroupedConversations({ groupBy } = { groupBy: 'assignee_id' }) {
+    return axios.get(`${this.url}/grouped_conversation_metrics`, {
+      params: { group_by: groupBy },
+    });
+  }
+}
+
+export default new LiveReportsAPI();
@@ -29,6 +29,10 @@ const props = defineProps({
    type: Boolean,
    default: false,
  },
+  labelClass: {
+    type: String,
+    default: '',
+  },
 });

 const emit = defineEmits(['action']);
@@ -97,9 +101,13 @@ onMounted(() => {
      </slot>
      <Icon v-if="item.icon" :icon="item.icon" class="flex-shrink-0 size-3.5" />
      <span v-if="item.emoji" class="flex-shrink-0">{{ item.emoji }}</span>
-      <span v-if="item.label" class="min-w-0 text-sm truncate">{{
-        item.label
-      }}</span>
+      <span
+        v-if="item.label"
+        class="min-w-0 text-sm truncate"
+        :class="labelClass"
+      >
+        {{ item.label }}
+      </span>
    </button>
    <div
      v-if="filteredMenuItems.length === 0"
@@ -560,7 +560,7 @@
      "ERROR_MESSAGE": "Wir konnten die Suche nicht abschließen. Bitte versuch es erneut."
    },
    "FORM": {
-      "GO_TO_CONVERSATION": "Aussicht",
+      "GO_TO_CONVERSATION": "Anzeigen",
      "SUCCESS_MESSAGE": "Die Nachricht wurde erfolgreich versendet!",
      "ERROR_MESSAGE": "Beim Erstellen der Unterhaltung ist ein Fehler aufgetreten. Bitte versuchen Sie es später erneut.",
      "NO_INBOX_ALERT": "Es sind keine Posteingänge vorhanden, um eine Unterhaltung mit diesem Kontakt zu starten.",
@@ -751,7 +751,7 @@
      "WHATSAPP": "WhatsApp",
      "SMS": "SMS",
      "EMAIL": "E-Mail",
-      "TELEGRAM": "Telegram",
+      "TELEGRAM": "Telegramm",
      "LINE": "Line",
      "API": "API-Kanal"
    }
@@ -12,7 +12,7 @@
    },
    "WEBHOOK": {
      "SUBSCRIBED_EVENTS": "Abonnierte Events",
-      "LEARN_MORE": "Learn more about webhooks",
+      "LEARN_MORE": "Mehr über Webhooks erfahren",
      "FORM": {
        "CANCEL": "Stornieren",
        "DESC": "Webhook-Ereignisse bieten Ihnen Echtzeitinformationen darüber, was in Ihrem Chatwoot-Konto passiert. Bitte geben Sie eine gültige URL ein, um einen Rückruf zu konfigurieren.",
@@ -31,7 +31,7 @@
        },
        "END_POINT": {
          "LABEL": "Webhook-URL",
-          "PLACEHOLDER": "Example: {webhookExampleURL}",
+          "PLACEHOLDER": "Beispiel: {webhookExampleURL}",
          "ERROR": "Bitte geben Sie eine gültige URL ein"
        },
        "EDIT_SUBMIT": "Webhook aktualisieren",
@@ -114,7 +114,7 @@
    },
    "OPEN_AI": {
      "AI_ASSIST": "AI-Assistent",
-      "WITH_AI": " {option} with AI ",
+      "WITH_AI": " {option} mit KI ",
      "OPTIONS": {
        "REPLY_SUGGESTION": "Antwortvorschlag",
        "SUMMARIZE": "Zusammenfassen",
@@ -235,7 +235,7 @@
        "ERROR": "Beim Abrufen der linearen Probleme ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut",
        "LINK_SUCCESS": "Problem erfolgreich verknüpft",
        "LINK_ERROR": "Beim Verknüpfen des Problems ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut",
-        "LINK_TITLE": "Conversation (#{conversationId}) with {name}"
+        "LINK_TITLE": "Unterhaltung (#{conversationId}) mit {name}"
      },
      "ADD_OR_LINK": {
        "TITLE": "Lineares Problem erstellen/verknüpfen",
@@ -294,7 +294,7 @@
        "PRIORITY": "Priorität",
        "ASSIGNEE": "Zugewiesener",
        "LABELS": "Labels",
-        "CREATED_AT": "Created at {createdAt}"
+        "CREATED_AT": "Erstellt am {createdAt}"
      },
      "UNLINK": {
        "TITLE": "Verknüpfung aufheben",
@@ -302,8 +302,8 @@
        "ERROR": "Beim Aufheben der Verknüpfung des Problems ist ein Fehler aufgetreten. Bitte versuchen Sie es erneut"
      },
      "DELETE": {
-        "TITLE": "Are you sure you want to delete the integration?",
-        "MESSAGE": "Are you sure you want to delete the integration?",
+        "TITLE": "Sind Sie sicher, dass Sie die Integration löschen möchten?",
+        "MESSAGE": "Sind Sie sicher, dass Sie die Integration löschen möchten?",
        "CONFIRM": "Ja, löschen",
        "CANCEL": "Stornieren"
      }
@@ -313,27 +313,27 @@
    "NAME": "Kapitän",
    "COPILOT": {
      "SEND_MESSAGE": "Nachricht senden...",
-      "LOADER": "Captain is thinking",
+      "LOADER": "Captain denkt nach",
      "YOU": "Sie",
-      "USE": "Use this",
-      "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "USE": "Verwenden",
+      "RESET": "Zurücksetzen",
+      "SELECT_ASSISTANT": "Assistent auswählen"
    },
    "PAYWALL": {
-      "TITLE": "Upgrade to use Captain AI",
+      "TITLE": "Upgrade auf Captain AI",
      "AVAILABLE_ON": "Captain is not available on the free plan.",
-      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
-      "UPGRADE_NOW": "Upgrade now",
-      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
+      "UPGRADE_PROMPT": "Tarif upgraden, um Zugang zu unseren Assistenten, Copilot und mehr zu erhalten.",
+      "UPGRADE_NOW": "Jetzt upgraden",
+      "CANCEL_ANYTIME": "Sie können Ihr Paket jederzeit ändern oder kündigen"
    },
    "ENTERPRISE_PAYWALL": {
-      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
-      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
-      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
+      "AVAILABLE_ON": "Captain AI Funktion ist nur mit einem kostenpflichtigen Tarif verfügbar.",
+      "UPGRADE_PROMPT": "Tarif upgraden, um Zugang zu unseren Assistenten, Copilot und mehr zu erhalten.",
+      "ASK_ADMIN": "Bitte kontaktieren Sie Ihren Administrator für das Upgrade."
    },
    "BANNER": {
      "RESPONSES": "You've used over 80% of your response limit. To continue using Captain AI, please upgrade.",
-      "DOCUMENTS": "Document limit reached. Upgrade to continue using Captain AI."
+      "DOCUMENTS": "Dokumentenlimit erreicht. Upgraden um Cpatain AI weiter zu verwenden."
    },
    "FORM": {
      "CANCEL": "Stornieren",
@@ -476,6 +476,18 @@
        "STATUS": "Status"
      }
    },
+    "TEAM_CONVERSATIONS": {
+      "ALL_TEAMS": "All Teams",
+      "HEADER": "Conversations by teams",
+      "LOADING_MESSAGE": "Loading team metrics...",
+      "NO_TEAMS": "There is no data available",
+      "TABLE_HEADER": {
+        "TEAM": "Team",
+        "OPEN": "Open",
+        "UNATTENDED": "Unattended",
+        "STATUS": "Status"
+      }
+    },
    "AGENT_STATUS": {
      "HEADER": "Agent status",
      "ONLINE": "Online",
@@ -100,7 +100,7 @@
      "NO_RESULTS": "Nenhum resultado encontrado."
    },
    "MULTI_SELECTOR": {
-      "PLACEHOLDER": "Nenhuma",
+      "PLACEHOLDER": "Nenhum",
      "TITLE": {
        "AGENT": "Selecionar agente",
        "TEAM": "Selecionar time"
@@ -1,16 +1,16 @@
 {
  "AUDIT_LOGS": {
-    "HEADER": "Registros de Auditoria",
-    "HEADER_BTN_TXT": "Adicionar Registros de Auditoria",
+    "HEADER": "Auditoria",
+    "HEADER_BTN_TXT": "Adicionar Logs de Auditoria",
    "LOADING": "Buscando Logs de Auditoria",
    "DESCRIPTION": "Logs de Auditoria mantêm um registro de atividades em sua conta, permitindo que você acompanhe e auditoria de sua conta, equipe ou serviços.",
    "LEARN_MORE": "Saiba mais sobre os logs de auditoria",
    "SEARCH_404": "Não existem itens correspondentes a esta consulta",
-    "SIDEBAR_TXT": "<p><b>Registros de Auditoria</b> </p><p> Registros de Auditoria são trilhas para eventos e ações em um Sistema Chatwoot. </p>",
+    "SIDEBAR_TXT": "<p><b>Logs de Auditoria</b> </p><p> Os Logs de Auditoria são rastros para eventos e ações em um Sistema Chatwoot. </p>",
    "LIST": {
-      "404": "Não há Registros de Auditoria disponíveis nesta conta.",
-      "TITLE": "Gerenciar Registros de Auditoria",
-      "DESC": "Registros de Auditoria são trilhas para eventos e ações em um Sistema Chatwoot.",
+      "404": "Não há Logs de Auditoria disponíveis nesta conta.",
+      "TITLE": "Gerenciar Logs de Auditoria",
+      "DESC": "Logs de auditoria são rastros para eventos e ações em um Sistema de Chatwoot.",
      "TABLE_HEADER": {
        "ACTIVITY": "Usuário",
        "TIME": "Ação",
@@ -27,12 +27,12 @@
        "ERROR": "Falha ao atualizar etiquetas"
      },
      "CONVERSATION": {
-        "TITLE": "Marcador da conversa",
-        "ADD_BUTTON": "Adicionar marcador"
+        "TITLE": "Etiquetas da conversa",
+        "ADD_BUTTON": "Adicionar etiquetas"
      },
      "LABEL_SELECT": {
-        "TITLE": "Adicionar marcador",
-        "PLACEHOLDER": "Pesquisar marcador ",
+        "TITLE": "Adicionar etiquetas",
+        "PLACEHOLDER": "Pesquisar etiquetas",
        "NO_RESULT": "Nenhuma etiqueta encontrada",
        "CREATE_LABEL": "Criar etiqueta"
      }
@@ -65,7 +65,7 @@
    "HEADER": {
      "RESOLVE_ACTION": "Resolver",
      "REOPEN_ACTION": "Reabrir",
-      "OPEN_ACTION": "Abertas",
+      "OPEN_ACTION": "Abrir",
      "OPEN": "Mais",
      "CLOSE": "Fechar",
      "DETAILS": "detalhes",
@@ -148,7 +148,7 @@
      "MESSAGE_SIGN_TOOLTIP": "Assinatura de mensagem",
      "ENABLE_SIGN_TOOLTIP": "Ativar assinatura",
      "DISABLE_SIGN_TOOLTIP": "Desativar assinatura",
-      "MSG_INPUT": "Shift + enter para nova linha. Digite '/' para atalhos.",
+      "MSG_INPUT": "Shift + enter para nova linha. Digite '/' para selecionar uma Resposta Pronta.",
      "PRIVATE_MSG_INPUT": "A mensagem será visível apenas para agentes",
      "MESSAGE_SIGNATURE_NOT_CONFIGURED": "A assinatura da mensagem não está configurada. Por favor, configure-a nas configurações do perfil.",
      "CLICK_HERE": "Clique aqui para atualizar",
@@ -15,7 +15,7 @@
    },
    "ENTERPRISE_PAYWALL": {
      "AVAILABLE_ON": "O recurso de função personalizada está disponível apenas nos planos pagos.",
-      "UPGRADE_PROMPT": "Atualize para um plano pago para acessar recursos avançados como registros de auditoria, capacidade do agente e muito mais.",
+      "UPGRADE_PROMPT": "Atualize para um plano pago para acessar recursos avançados como logs de auditoria, capacidade do agente e muito mais.",
      "ASK_ADMIN": "Entre em contato com seu administrador para fazer a atualização."
    },
    "LIST": {
@@ -1,6 +1,6 @@
 {
  "GENERAL_SETTINGS": {
-    "TITLE": "Configurações da conta",
+    "TITLE": "Conta",
    "SUBMIT": "Atualizar configurações",
    "BACK": "Anterior",
    "DISMISS": "Recusar",
@@ -131,10 +131,10 @@
      "GO_TO_INBOX_REPORTS": "Ir para Relatórios da Caixa de Entrada",
      "GO_TO_TEAM_REPORTS": "Ir para Relatórios da Equipe",
      "GO_TO_SETTINGS_AGENTS": "Ir para Configurações de Agente",
-      "GO_TO_SETTINGS_TEAMS": "Ir para as configurações de equipe",
-      "GO_TO_SETTINGS_INBOXES": "Ir para as configurações da Caixa de Entrada",
+      "GO_TO_SETTINGS_TEAMS": "Ir para as Configurações de Equipe",
+      "GO_TO_SETTINGS_INBOXES": "Ir para as Configurações da Caixa de Entrada",
      "GO_TO_SETTINGS_LABELS": "Ir para as Configurações de Etiqueta",
-      "GO_TO_SETTINGS_CANNED_RESPONSES": "Ir para as configurações de respostas prontas",
+      "GO_TO_SETTINGS_CANNED_RESPONSES": "Ir para as Configurações de Respostas Prontas",
      "GO_TO_SETTINGS_APPLICATIONS": "Vá para Configurações do Aplicativo",
      "GO_TO_SETTINGS_ACCOUNT": "Ir para as Configurações da Conta",
      "GO_TO_SETTINGS_PROFILE": "Ir para as Configurações do Perfil",
@@ -500,7 +500,7 @@
      "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "As conversas continuarão sobre o e-mail se o endereço de e-mail de contato estiver disponível.",
      "LOCK_TO_SINGLE_CONVERSATION": "Bloquear para conversa única",
      "LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT": "Ativar ou desativar várias conversas para o mesmo contato nesta caixa de entrada",
-      "INBOX_UPDATE_TITLE": "Configurações da Caixa de entrada",
+      "INBOX_UPDATE_TITLE": "Configurações da Caixa de Entrada",
      "INBOX_UPDATE_SUB_TEXT": "Atualize suas configurações de caixa de entrada",
      "AUTO_ASSIGNMENT_SUB_TEXT": "Ativar ou desativar a atribuição automática de novas conversas aos agentes adicionados a essa caixa de entrada.",
      "HMAC_VERIFICATION": "Validação de Identidade do Usuário",
@@ -695,7 +695,7 @@
          "PLACE_HOLDER": "Fale conosco no chat"
        },
        "UPDATE": {
-          "BUTTON_TEXT": "Atualizar configurações do widget",
+          "BUTTON_TEXT": "Atualizar Configurações do Widget",
          "API": {
            "SUCCESS_MESSAGE": "Configurações do widget atualizadas com sucesso",
            "ERROR_MESSAGE": "Não é possível atualizar as configurações do widget"
@@ -302,8 +302,8 @@
        "ERROR": "Houve um erro ao desvincular o atributo, por favor, tente novamente"
      },
      "DELETE": {
-        "TITLE": "Are you sure you want to delete the integration?",
-        "MESSAGE": "Are you sure you want to delete the integration?",
+        "TITLE": "Tem certeza que deseja excluir esta integração?",
+        "MESSAGE": "Tem certeza que deseja excluir esta integração?",
        "CONFIRM": "Sim, excluir",
        "CANCEL": "Cancelar"
      }
@@ -317,7 +317,7 @@
      "YOU": "Você",
      "USE": "Use isto",
      "RESET": "Reiniciar",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Selecione o Assistente"
    },
    "PAYWALL": {
      "TITLE": "Atualize para usar o Capitão IA",
@@ -440,19 +440,19 @@
      "DOCUMENTABLE": {
        "CONVERSATION": "Conversação #{id}"
      },
-      "SELECTED": "{count} selected",
-      "BULK_APPROVE_BUTTON": "Approve",
+      "SELECTED": "{count} selecionado",
+      "BULK_APPROVE_BUTTON": "Aprovar",
      "BULK_DELETE_BUTTON": "Excluir",
      "BULK_APPROVE": {
-        "SUCCESS_MESSAGE": "FAQs approved successfully",
-        "ERROR_MESSAGE": "There was an error approving the FAQs, please try again."
+        "SUCCESS_MESSAGE": "Perguntas Frequentes aprovadas com sucesso",
+        "ERROR_MESSAGE": "Ocorreu um erro ao aprovar as Perguntas Frequentes. Tente novamente."
      },
      "BULK_DELETE": {
-        "TITLE": "Delete FAQs?",
-        "DESCRIPTION": "Are you sure you want to delete the selected FAQs? This action cannot be undone.",
-        "CONFIRM": "Yes, delete all",
-        "SUCCESS_MESSAGE": "FAQs deleted successfully",
-        "ERROR_MESSAGE": "There was an error deleting the FAQs, please try again."
+        "TITLE": "Excluir as Perguntas Frequentes?",
+        "DESCRIPTION": "Tem certeza que deseja excluir as Perguntas Frequentes selecionadas? Esta ação não pode ser desfeita.",
+        "CONFIRM": "Sim, excluir todas",
+        "SUCCESS_MESSAGE": "Perguntas Frequentes excluídas com sucesso/",
+        "ERROR_MESSAGE": "Ocorreu um erro ao excluir as Perguntas Frequentes, por favor tente novamente."
      },
      "DELETE": {
        "TITLE": "Tem certeza que deseja excluir o FAQ?",
@@ -1,7 +1,7 @@
 {
  "LABEL_MGMT": {
    "HEADER": "Etiquetas",
-    "HEADER_BTN_TXT": "Adicionar marcador",
+    "HEADER_BTN_TXT": "Adicionar etiqueta",
    "LOADING": "Buscando etiquetas",
    "DESCRIPTION": "As etiquetas ajudam você a categorizar e priorizar conversas e leads. Você pode atribuir uma etiqueta a uma conversa ou contato usando o painel lateral.",
    "LEARN_MORE": "Aprenda mais sobre etiquetas",
@@ -18,21 +18,21 @@
    },
    "FORM": {
      "NAME": {
-        "LABEL": "Nome do marcador",
-        "PLACEHOLDER": "Nome do marcador",
-        "REQUIRED_ERROR": "O nome do marcador é obrigatório",
+        "LABEL": "Nome da Etiqueta",
+        "PLACEHOLDER": "Nome da etiqueta",
+        "REQUIRED_ERROR": "O nome da etiqueta é obrigatório",
        "MINIMUM_LENGTH_ERROR": "Tamanho mínimo 2 é necessário",
        "VALID_ERROR": "Somente Letras, Números, Hífen e Sublinhado são permitidos"
      },
      "DESCRIPTION": {
        "LABEL": "Descrição",
-        "PLACEHOLDER": "Descrição do marcador"
+        "PLACEHOLDER": "Descrição da etiqueta"
      },
      "COLOR": {
        "LABEL": "Cor"
      },
      "SHOW_ON_SIDEBAR": {
-        "LABEL": "Exibir marcador na barra lateral"
+        "LABEL": "Exibir etiqueta na barra lateral"
      },
      "EDIT": "Alterar",
      "CREATE": "Criar",
@@ -54,10 +54,10 @@
      "SUGGESTED_LABELS": "Etiquetas sugeridos"
    },
    "ADD": {
-      "TITLE": "Adicionar marcador",
+      "TITLE": "Adicionar etiqueta",
      "DESC": "Etiquetas permitem agrupar as conversas.",
      "API": {
-        "SUCCESS_MESSAGE": "Marcador adicionado com sucesso",
+        "SUCCESS_MESSAGE": "Etiqueta adicionada com sucesso",
        "ERROR_MESSAGE": "Ocorreu um erro, por favor tente novamente"
      }
    },
@@ -71,7 +71,7 @@
    "DELETE": {
      "BUTTON_TEXT": "Excluir",
      "API": {
-        "SUCCESS_MESSAGE": "Marcador excluído com sucesso",
+        "SUCCESS_MESSAGE": "Etiqueta excluída com sucesso",
        "ERROR_MESSAGE": "Ocorreu um erro, por favor tente novamente"
      },
      "CONFIRM": {
@@ -471,7 +471,7 @@
      "NO_AGENTS": "Não há conversas por agentes",
      "TABLE_HEADER": {
        "AGENT": "Agente",
-        "OPEN": "Abertas",
+        "OPEN": "Abrir",
        "UNATTENDED": "Não atendidas",
        "STATUS": "Situação"
      }
@@ -509,7 +509,7 @@
        "SLA": "Nome do SLA",
        "AGENTS": "Nome do Agente",
        "INBOXES": "Nome da Caixa de Entrada",
-        "LABELS": "Nome do marcador",
+        "LABELS": "Nome da etiqueta",
        "TEAMS": "Nome da equipe"
      },
      "SLA": "Política SLA",
@@ -26,7 +26,7 @@
        "UPDATE_SUCCESS": "Suas configurações foram atualizadas com sucesso",
        "CARD": {
          "ENTER_KEY": {
-            "HEADING": "Inserir (↵)",
+            "HEADING": "Enter (↵)",
            "CONTENT": "Enviar mensagens pressionando a tecla Enter em vez de clicar no botão de enviar."
          },
          "CMD_ENTER_KEY": {
@@ -37,19 +37,19 @@
      },
      "INTERFACE_SECTION": {
        "TITLE": "Interface",
-        "NOTE": "Customize the look and feel of your Chatwoot dashboard.",
+        "NOTE": "Personalize a aparência do seu painel do Chatwoot.",
        "FONT_SIZE": {
-          "TITLE": "Font size",
-          "NOTE": "Adjust the text size across the dashboard based on your preference.",
-          "UPDATE_SUCCESS": "Your font settings have been updated successfully",
-          "UPDATE_ERROR": "There is an error while updating the font settings, please try again",
+          "TITLE": "Tamanho da fonte",
+          "NOTE": "Ajuste o tamanho do texto do painel com base na sua preferência.",
+          "UPDATE_SUCCESS": "As configurações de sua fonte foram atualizadas com sucesso",
+          "UPDATE_ERROR": "Ocorreu um erro ao atualizar as configurações de fonte, por favor, tente novamente",
          "OPTIONS": {
-            "SMALLER": "Smaller",
-            "SMALL": "Small",
+            "SMALLER": "Menor",
+            "SMALL": "Pequeno",
            "DEFAULT": "Padrão",
-            "LARGE": "Large",
-            "LARGER": "Larger",
-            "EXTRA_LARGE": "Extra Large"
+            "LARGE": "Grande",
+            "LARGER": "Maior",
+            "EXTRA_LARGE": "Muito Grande"
          }
        }
      },
@@ -287,13 +287,13 @@
    "HOME": "Principal",
    "AGENTS": "Agentes",
    "AGENT_BOTS": "Robôs",
-    "AUDIT_LOGS": "Registros de Auditoria",
+    "AUDIT_LOGS": "Auditoria",
    "INBOXES": "Caixas de Entrada",
    "NOTIFICATIONS": "Notificações",
    "CANNED_RESPONSES": "Respostas Prontas",
    "INTEGRATIONS": "Integrações",
    "PROFILE_SETTINGS": "Configurações do Perfil",
-    "ACCOUNT_SETTINGS": "Configurações da conta",
+    "ACCOUNT_SETTINGS": "Conta",
    "APPLICATIONS": "Aplicações",
    "LABELS": "Etiquetas",
    "CUSTOM_ATTRIBUTES": "Atributos Personalizados",
@@ -322,7 +322,7 @@
    "REPORTS_INBOX": "Caixa de Entrada",
    "REPORTS_TEAM": "Equipe",
    "SET_AVAILABILITY_TITLE": "Defina como",
-    "SET_YOUR_AVAILABILITY": "Definir a sua disponibilidade",
+    "SET_YOUR_AVAILABILITY": "Disponibilidade",
    "SLA": "SLA",
    "CUSTOM_ROLES": "Regras Personalizadas",
    "BETA": "Beta",
@@ -1,9 +1,9 @@
 {
  "SLA": {
-    "HEADER": "Termos do Serviço",
+    "HEADER": "Acordo de Nível de Serviço",
    "ADD_ACTION": "Adicionar SLA",
    "ADD_ACTION_LONG": "Criar uma nova Política de SLA",
-    "DESCRIPTION": "Contratos de Nível de Serviço (SLAs em inglês) são contratos que definem expectativas claras entre sua equipe e os clientes. Estabelecem normas para tempos de resposta e de resolução, criando um quadro de responsabilização e garantindo uma experiência coerente e de qualidade.",
+    "DESCRIPTION": "Acordo de Nível de Serviço (SLAs em inglês) são acordos que definem expectativas claras entre sua equipe e os clientes. Estabelecem normas para tempos de resposta e de resolução, criando um quadro de responsabilização e garantindo uma experiência coerente e de qualidade.",
    "LEARN_MORE": "Saiba mais sobre SLA",
    "LOADING": "Buscando SLAs",
    "PAYWALL": {
@@ -15,7 +15,7 @@
    },
    "ENTERPRISE_PAYWALL": {
      "AVAILABLE_ON": "O recurso SLA está disponível apenas nos planos pagos.",
-      "UPGRADE_PROMPT": "Atualize para um plano pago para acessar recursos avançados como registros de auditoria, capacidade do agente e muito mais.",
+      "UPGRADE_PROMPT": "Atualize para um plano pago para acessar recursos avançados como logs de auditoria, capacidade do agente e muito mais.",
      "ASK_ADMIN": "Entre em contato com seu administrador para fazer a atualização."
    },
    "LIST": {
@@ -266,7 +266,7 @@
      "ATTRIBUTE_WARNING": "Контактная информация <strong>{primaryContactName}</strong> будет скопирована в <strong>{parentContactName}</strong>."
    },
    "SEARCH": {
-      "ERROR_MESSAGE": "Something went wrong. Please try again later."
+      "ERROR_MESSAGE": "Что-то пошло не так. Пожалуйста, попробуйте позже."
    },
    "FORM": {
      "SUBMIT": " Объединить контакты",
@@ -563,7 +563,7 @@
      "GO_TO_CONVERSATION": "Просмотр",
      "SUCCESS_MESSAGE": "Сообщение успешно отправлено!",
      "ERROR_MESSAGE": "Произошла ошибка при создании диалога. Пожалуйста, повторите попытку позже.",
-      "NO_INBOX_ALERT": "Нет доступных \"входящих\" для начала разговора с этим контактом.",
+      "NO_INBOX_ALERT": "Нет доступных входящих для начала разговора с этим контактом.",
      "CONTACT_SELECTOR": {
        "LABEL": "Кому:",
        "TAG_INPUT_PLACEHOLDER": "Поиск контакта с именем, email или номером телефона",
@@ -31,7 +31,7 @@
    },
    "PERMISSIONS": {
      "CONVERSATION_MANAGE": "Управление всеми диалогами",
-      "CONVERSATION_UNASSIGNED_MANAGE": "Управление неназначенными беседами и теми, которые назначены им",
+      "CONVERSATION_UNASSIGNED_MANAGE": "Управление неназначенными беседами и теми, которые им назначены",
      "CONVERSATION_PARTICIPATING_MANAGE": "Управление текущими беседами и теми, которые им назначены",
      "CONTACT_MANAGE": "Управление контактами",
      "REPORT_MANAGE": "Управление отчетами",
@@ -114,7 +114,7 @@
      "CHANGE_PRIORITY": "Изменить приоритет",
      "CHANGE_TEAM": "Изменить команду",
      "SNOOZE_CONVERSATION": "Включить звук диалога",
-      "ADD_LABEL": "Добавить метку в разговор",
+      "ADD_LABEL": "Добавить метку в диалог",
      "REMOVE_LABEL": "Удалить метку из диалога",
      "SETTINGS": "Настройки",
      "AI_ASSIST": "Помощь ИИ",
@@ -128,11 +128,11 @@
      "GO_TO_CONVERSATION_REPORTS": "Перейти к отчетам по диалогам",
      "GO_TO_AGENT_REPORTS": "Перейти к отчетам по сотрудникам",
      "GO_TO_LABEL_REPORTS": "Перейти к отчетам по меткам",
-      "GO_TO_INBOX_REPORTS": "Перейти к отчётам по \"Входящим\"",
+      "GO_TO_INBOX_REPORTS": "Перейти к отчётам по «Входящим»",
      "GO_TO_TEAM_REPORTS": "Перейти к отчетам по командам",
      "GO_TO_SETTINGS_AGENTS": "Перейти к настройкам сотрудников",
      "GO_TO_SETTINGS_TEAMS": "Перейти к настройкам команд",
-      "GO_TO_SETTINGS_INBOXES": "Перейти к настройкам \"Входящих\"",
+      "GO_TO_SETTINGS_INBOXES": "Перейти к настройкам «Входящих»",
      "GO_TO_SETTINGS_LABELS": "Перейти к настройкам меток",
      "GO_TO_SETTINGS_CANNED_RESPONSES": "Перейти к настройкам шаблонных ответов",
      "GO_TO_SETTINGS_APPLICATIONS": "Перейти в настройки приложения",
@@ -2,7 +2,7 @@
  "INBOX_MGMT": {
    "HEADER": "Источники",
    "DESCRIPTION": "Канал — это способ коммуникации, который ваш клиент выбирает для связи с вами. Входящие — это место, где вы управляете диалогами для определенного канала. Он может включать диалоги из различных источников, таких как электронная почта, онлайн чат или социальные сети.",
-    "LEARN_MORE": "Узнать больше о \"Входящих\"",
+    "LEARN_MORE": "Узнать больше о «Входящих»",
    "RECONNECTION_REQUIRED": "Входящие сообщения отключены. Вы не будете получать новые сообщения пока не пройдете авторизацию повторно.",
    "CLICK_TO_RECONNECT": "Нажмите здесь для повторного подключения.",
    "LIST": {
@@ -208,8 +208,8 @@
        }
      },
      "WHATSAPP": {
-        "TITLE": "WhatsApp канал",
-        "DESC": "Начните поддерживать ваших клиентов через WhatsApp.",
+        "TITLE": "Канал WhatsApp",
+        "DESC": "Начните поддерживать своих клиентов через WhatsApp.",
        "PROVIDERS": {
          "LABEL": "Поставщик API",
          "TWILIO": "Twilio",
@@ -302,8 +302,8 @@
        "ERROR": "Произошла ошибка при отвязке задачи, пожалуйста, попробуйте ещё раз"
      },
      "DELETE": {
-        "TITLE": "Are you sure you want to delete the integration?",
-        "MESSAGE": "Are you sure you want to delete the integration?",
+        "TITLE": "Вы уверены, что хотите удалить интеграцию?",
+        "MESSAGE": "Вы уверены, что хотите удалить интеграцию?",
        "CONFIRM": "Да, удалить",
        "CANCEL": "Отменить"
      }
@@ -317,18 +317,18 @@
      "YOU": "Вы",
      "USE": "Использовать это",
      "RESET": "Сброс",
-      "SELECT_ASSISTANT": "Select Assistant"
+      "SELECT_ASSISTANT": "Выбрать ассистента"
    },
    "PAYWALL": {
      "TITLE": "Обновите тарифный план, чтобы использовать Captain AI",
      "AVAILABLE_ON": "Капитан недоступен на бесплатном тарифном плане.",
-      "UPGRADE_PROMPT": "Обновите тарифный план, чтобы получить доступ к помощникам, Captain AI и другому.",
+      "UPGRADE_PROMPT": "Обновите тарифный план, чтобы получить доступ к нашим ассистентам, copilot и другим функциям.",
      "UPGRADE_NOW": "Обновить сейчас",
      "CANCEL_ANYTIME": "Вы можете изменить или отменить ваш тарифный план в любое время"
    },
    "ENTERPRISE_PAYWALL": {
      "AVAILABLE_ON": "Функция Captain AI доступна только в платном плане.",
-      "UPGRADE_PROMPT": "Обновите тарифный план, чтобы получить доступ к помощникам, Captain AI и другому.",
+      "UPGRADE_PROMPT": "Обновите тарифный план, чтобы получить доступ к нашим ассистентам, copilot и другим функциям.",
      "ASK_ADMIN": "Пожалуйста, обратитесь к вашему администратору для обновления."
    },
    "BANNER": {
@@ -341,35 +341,35 @@
      "EDIT": "Обновить"
    },
    "ASSISTANTS": {
-      "HEADER": "Помощники",
-      "ADD_NEW": "Создать нового помощника",
+      "HEADER": "Ассистенты",
+      "ADD_NEW": "Создать нового ассистента",
      "DELETE": {
-        "TITLE": "Вы уверены, что хотите удалить помощника?",
-        "DESCRIPTION": "Это действие необратимо. Удаление этого помощника удалит его из всех подключенных источников и навсегда удалит все сгенерированные знания.",
+        "TITLE": "Вы уверены, что хотите удалить ассистента?",
+        "DESCRIPTION": "Это действие необратимо. Удаление этого ассистента удалит его из всех подключенных источников и навсегда удалит все сгенерированные знания.",
        "CONFIRM": "Да, удалить",
-        "SUCCESS_MESSAGE": "Помощник успешно удален",
-        "ERROR_MESSAGE": "При удалении помощника произошла ошибка. Пожалуйста, попробуйте еще раз."
+        "SUCCESS_MESSAGE": "Ассистент успешно удален",
+        "ERROR_MESSAGE": "При удалении ассистента произошла ошибка. Пожалуйста, попробуйте еще раз."
      },
-      "FORM_DESCRIPTION": "Заполните приведенные ниже сведения, чтобы назвать своего помощника, описать его цель и указать поддерживаемый продукт.",
+      "FORM_DESCRIPTION": "Заполните приведенные ниже сведения, чтобы назвать своего ассистента, описать его цель и указать поддерживаемый продукт.",
      "CREATE": {
-        "TITLE": "Создать помощника",
-        "SUCCESS_MESSAGE": "Помощник успешно создан",
-        "ERROR_MESSAGE": "При создании помощника произошла ошибка, пожалуйста, попробуйте еще раз."
+        "TITLE": "Создать ассистента",
+        "SUCCESS_MESSAGE": "Ассистент успешно создан",
+        "ERROR_MESSAGE": "При создании ассистента произошла ошибка, пожалуйста, попробуйте еще раз."
      },
      "FORM": {
        "NAME": {
-          "LABEL": "Имя помощника",
-          "PLACEHOLDER": "Введите имя помощника",
-          "ERROR": "Пожалуйста, укажите имя помощника"
+          "LABEL": "Имя ассистента",
+          "PLACEHOLDER": "Введите имя ассистента",
+          "ERROR": "Пожалуйста, укажите имя ассистента"
        },
        "DESCRIPTION": {
-          "LABEL": "Описание помощника",
-          "PLACEHOLDER": "Опишите, как и где будет использоваться этот помощник",
+          "LABEL": "Описание ассистента",
+          "PLACEHOLDER": "Опишите, как и где будет использоваться этот ассистент",
          "ERROR": "Необходимо описание"
        },
        "PRODUCT_NAME": {
          "LABEL": "Название продукта",
-          "PLACEHOLDER": "Введите название продукта, для которого предназначен этот помощник",
+          "PLACEHOLDER": "Введите название продукта, для которого предназначен этот ассистент",
          "ERROR": "Требуется название продукта"
        },
        "FEATURES": {
@@ -379,18 +379,18 @@
        }
      },
      "EDIT": {
-        "TITLE": "Обновить помощника",
-        "SUCCESS_MESSAGE": "Помощник успешно обновлен",
-        "ERROR_MESSAGE": "При обновлении помощника произошла ошибка, пожалуйста, попробуйте еще раз."
+        "TITLE": "Обновить ассистента",
+        "SUCCESS_MESSAGE": "Ассистент успешно обновлен",
+        "ERROR_MESSAGE": "При обновлении ассистента произошла ошибка, пожалуйста, попробуйте еще раз."
      },
      "OPTIONS": {
-        "EDIT_ASSISTANT": "Редактировать помощника",
-        "DELETE_ASSISTANT": "Удалить помощника",
+        "EDIT_ASSISTANT": "Редактировать ассистента",
+        "DELETE_ASSISTANT": "Удалить ассистента",
        "VIEW_CONNECTED_INBOXES": "Просмотр подключенных источников"
      },
      "EMPTY_STATE": {
-        "TITLE": "Нет доступных помощников",
-        "SUBTITLE": "Создайте помощника, чтобы дать быстрые и точные ответы пользователям. Он может учиться на ваших статьях из центра поддержки и прошлых диалогах."
+        "TITLE": "Нет доступных ассистентов",
+        "SUBTITLE": "Создайте ассистента, чтобы дать быстрые и точные ответы пользователям. Он может учиться на ваших статьях из центра поддержки и прошлых диалогах."
      }
    },
    "DOCUMENTS": {
@@ -413,9 +413,9 @@
          "ERROR": "Пожалуйста, укажите корректный URL для документа"
        },
        "ASSISTANT": {
-          "LABEL": "Помощник",
-          "PLACEHOLDER": "Выберите помощника",
-          "ERROR": "Необходимо заполнить поле помощника"
+          "LABEL": "Ассистент",
+          "PLACEHOLDER": "Выберите ассистента",
+          "ERROR": "Необходимо заполнить поле ассистента"
        }
      },
      "DELETE": {
@@ -440,19 +440,19 @@
      "DOCUMENTABLE": {
        "CONVERSATION": "Диалог #{id}"
      },
-      "SELECTED": "{count} selected",
-      "BULK_APPROVE_BUTTON": "Approve",
+      "SELECTED": "Выбрано {count}",
+      "BULK_APPROVE_BUTTON": "Одобрить",
      "BULK_DELETE_BUTTON": "Удалить",
      "BULK_APPROVE": {
-        "SUCCESS_MESSAGE": "FAQs approved successfully",
-        "ERROR_MESSAGE": "There was an error approving the FAQs, please try again."
+        "SUCCESS_MESSAGE": "FAQ успешно одобрены",
+        "ERROR_MESSAGE": "Произошла ошибка при одобрении FAQ, пожалуйста, попробуйте ещё раз."
      },
      "BULK_DELETE": {
-        "TITLE": "Delete FAQs?",
-        "DESCRIPTION": "Are you sure you want to delete the selected FAQs? This action cannot be undone.",
-        "CONFIRM": "Yes, delete all",
-        "SUCCESS_MESSAGE": "FAQs deleted successfully",
-        "ERROR_MESSAGE": "There was an error deleting the FAQs, please try again."
+        "TITLE": "Удалить FAQ?",
+        "DESCRIPTION": "Вы уверены, что хотите удалить выбранные FAQ? Это действие невозможно отменить.",
+        "CONFIRM": "Да, удалить всё",
+        "SUCCESS_MESSAGE": "FAQ успешно удалены",
+        "ERROR_MESSAGE": "Произошла ошибка при удалении FAQ, пожалуйста, попробуйте ещё раз."
      },
      "DELETE": {
        "TITLE": "Вы действительно хотите удалить FAQ?",
@@ -462,7 +462,7 @@
        "ERROR_MESSAGE": "Произошла ошибка при удалении FAQ, попробуйте еще раз."
      },
      "FILTER": {
-        "ASSISTANT": "Помощник: {selected}",
+        "ASSISTANT": "Ассистент: {selected}",
        "STATUS": "Статус: {selected}",
        "ALL_ASSISTANTS": "Все"
      },
@@ -472,7 +472,7 @@
        "APPROVED": "Одобрено",
        "ALL": "Все"
      },
-      "FORM_DESCRIPTION": "Добавьте вопрос и соответствующий ему ответ в базу знаний и выберите помощника, с которым он должен связаться.",
+      "FORM_DESCRIPTION": "Добавьте вопрос и соответствующий ему ответ в базу знаний и выберите ассистента, с которым он должен связаться.",
      "CREATE": {
        "TITLE": "Добавить FAQ",
        "SUCCESS_MESSAGE": "Ответ успешно добавлен.",
@@ -487,59 +487,59 @@
        "ANSWER": {
          "LABEL": "Ответ",
          "PLACEHOLDER": "Введите ответ",
-          "ERROR": "Please provide a valid answer."
+          "ERROR": "Пожалуйста, введите корректный ответ."
        },
        "ASSISTANT": {
-          "LABEL": "Помощник",
-          "PLACEHOLDER": "Select an assistant",
-          "ERROR": "Please select an assistant."
+          "LABEL": "Ассистент",
+          "PLACEHOLDER": "Выбрать ассистента",
+          "ERROR": "Выбрать ассистента"
        }
      },
      "EDIT": {
-        "TITLE": "Update the FAQ",
-        "SUCCESS_MESSAGE": "The FAQ has been successfully updated",
-        "ERROR_MESSAGE": "There was an error updating the FAQ, please try again",
-        "APPROVE_SUCCESS_MESSAGE": "The FAQ was marked as approved"
+        "TITLE": "Обновить FAQ",
+        "SUCCESS_MESSAGE": "FAQ успешно обновлён",
+        "ERROR_MESSAGE": "Произошла ошибка при обновлении FAQ, пожалуйста, попробуйте ещё раз",
+        "APPROVE_SUCCESS_MESSAGE": "FAQ был отмечен как одобренный"
      },
      "OPTIONS": {
-        "APPROVE": "Mark as approved",
-        "EDIT_RESPONSE": "Edit FAQ",
-        "DELETE_RESPONSE": "Delete FAQ"
+        "APPROVE": "Отметить как одобренный",
+        "EDIT_RESPONSE": "FAQ отмечен как одобренный",
+        "DELETE_RESPONSE": "Удалить FAQ"
      },
      "EMPTY_STATE": {
-        "TITLE": "No FAQs Found",
-        "SUBTITLE": "FAQs help your assistant provide quick and accurate answers to questions from your customers. They can be generated automatically from your content or can be added manually."
+        "TITLE": "FAQ не найдены",
+        "SUBTITLE": "FAQ помогают вашему ассистенту быстро и точно отвечать на вопросы клиентов. Их можно генерировать автоматически из вашего контента или добавлять вручную."
      }
    },
    "INBOXES": {
-      "HEADER": "Connected Inboxes",
-      "ADD_NEW": "Connect a new inbox",
+      "HEADER": "Подключённые источники входящих",
+      "ADD_NEW": "Подключить новый источник входящих",
      "OPTIONS": {
        "DISCONNECT": "Отключиться"
      },
      "DELETE": {
-        "TITLE": "Are you sure to disconnect the inbox?",
+        "TITLE": "Вы уверены, что хотите отключить этот источник входящих?",
        "DESCRIPTION": "",
        "CONFIRM": "Да, удалить",
-        "SUCCESS_MESSAGE": "The inbox was successfully disconnected.",
-        "ERROR_MESSAGE": "There was an error disconnecting the inbox, please try again."
+        "SUCCESS_MESSAGE": "Источник входящих успешно отключён.",
+        "ERROR_MESSAGE": "Произошла ошибка при отключении источника входящих, пожалуйста, попробуйте ещё раз."
      },
-      "FORM_DESCRIPTION": "Choose an inbox to connect with the assistant.",
+      "FORM_DESCRIPTION": "Выберите источник входящих для подключения к ассистенту.",
      "CREATE": {
-        "TITLE": "Connect an Inbox",
-        "SUCCESS_MESSAGE": "The inbox was successfully connected.",
-        "ERROR_MESSAGE": "An error occurred while connecting the inbox. Please try again."
+        "TITLE": "Подключить источник входящих",
+        "SUCCESS_MESSAGE": "Источник входящих успешно подключён.",
+        "ERROR_MESSAGE": "Произошла ошибка при подключении источника входящих. Пожалуйста, попробуйте ещё раз."
      },
      "FORM": {
        "INBOX": {
          "LABEL": "Электронная почта",
-          "PLACEHOLDER": "Choose the inbox to deploy the assistant.",
-          "ERROR": "An inbox selection is required."
+          "PLACEHOLDER": "Выберите источник входящих для развертывания ассистента.",
+          "ERROR": "Необходимо выбрать источник входящих."
        }
      },
      "EMPTY_STATE": {
-        "TITLE": "No Connected Inboxes",
-        "SUBTITLE": "Connecting an inbox allows the assistant to handle initial questions from your customers before transferring them to you."
+        "TITLE": "Нет подключённых источников входящих",
+        "SUBTITLE": "Подключение источника входящих позволяет ассистенту обрабатывать первые вопросы ваших клиентов до их передачи вам."
      }
    }
  }
@@ -124,7 +124,7 @@
  },
  "AGENT_REPORTS": {
    "HEADER": "Обзор агентов",
-    "DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
+    "DESCRIPTION": "Легко отслеживайте эффективность работы агентов с помощью ключевых метрик, таких как количество бесед, время ответа, время решения проблем и количество решённых случаев. Нажмите на имя агента, чтобы узнать подробности.",
    "LOADING_CHART": "Загрузка данных графика...",
    "NO_ENOUGH_DATA": "Недостаточно данных для создания отчета, пожалуйста, повторите попытку позже.",
    "DOWNLOAD_AGENT_REPORTS": "Сказать отчёт по агентам",
@@ -259,7 +259,7 @@
  },
  "INBOX_REPORTS": {
    "HEADER": "Обзор входящих",
-    "DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
+    "DESCRIPTION": "Быстро просматривайте эффективность источника входящих с основными метриками — количеством бесед, временем ответа, временем решения проблем и количеством решённых случаев — всё в одном месте. Нажмите на имя источника для получения подробной информации.",
    "LOADING_CHART": "Загрузка данных графика...",
    "NO_ENOUGH_DATA": "Недостаточно данных для создания отчета, пожалуйста, повторите попытку позже.",
    "DOWNLOAD_INBOX_REPORTS": "Скачать отчет по входящим",
@@ -327,7 +327,7 @@
  },
  "TEAM_REPORTS": {
    "HEADER": "Обзор команды",
-    "DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
+    "DESCRIPTION": "Получите обзор работы вашей команды с основными метриками, такими как количество бесед, время ответа, время решения проблем и количество решённых случаев. Нажмите на имя команды для подробностей.",
    "LOADING_CHART": "Загрузка данных графика...",
    "NO_ENOUGH_DATA": "Недостаточно данных для создания отчета, пожалуйста, повторите попытку позже.",
    "DOWNLOAD_TEAM_REPORTS": "Скачать отчет по команде",
@@ -546,9 +546,9 @@
    "INBOX": "Электронная почта",
    "AGENT": "Оператор",
    "TEAM": "Команда",
-    "AVG_RESOLUTION_TIME": "Avg. Resolution Time",
-    "AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
-    "AVG_REPLY_TIME": "Avg. Customer Waiting Time",
+    "AVG_RESOLUTION_TIME": "Среднее время решения",
+    "AVG_FIRST_RESPONSE_TIME": "Среднее время первого ответа",
+    "AVG_REPLY_TIME": "Среднее время ожидания клиента",
    "RESOLUTION_COUNT": "Количество завершенных",
    "CONVERSATIONS": "Количество диалогов"
  }
@@ -11,8 +11,8 @@
      "CONVERSATIONS": "Диалоги",
      "MESSAGES": "Сообщения"
    },
-    "VIEW_MORE": "View more",
-    "LOAD_MORE": "Load more",
+    "VIEW_MORE": "Посмотреть больше",
+    "LOAD_MORE": "Загрузить ещё",
    "SEARCHING_DATA": "Идёт поиск",
    "LOADING_DATA": "Загрузка",
    "EMPTY_STATE": "Не найдено {item} для запроса '{query}'",
@@ -36,20 +36,20 @@
        }
      },
      "INTERFACE_SECTION": {
-        "TITLE": "Interface",
-        "NOTE": "Customize the look and feel of your Chatwoot dashboard.",
+        "TITLE": "Интерфейс",
+        "NOTE": "Настройте внешний вид и оформление вашей панели Chatwoot.",
        "FONT_SIZE": {
-          "TITLE": "Font size",
-          "NOTE": "Adjust the text size across the dashboard based on your preference.",
-          "UPDATE_SUCCESS": "Your font settings have been updated successfully",
-          "UPDATE_ERROR": "There is an error while updating the font settings, please try again",
+          "TITLE": "Размер шрифта",
+          "NOTE": "Измените размер текста на всей панели в соответствии с вашими предпочтениями.",
+          "UPDATE_SUCCESS": "Настройки шрифта успешно обновлены",
+          "UPDATE_ERROR": "Произошла ошибка при обновлении настроек шрифта, пожалуйста, попробуйте ещё раз",
          "OPTIONS": {
-            "SMALLER": "Smaller",
-            "SMALL": "Small",
+            "SMALLER": "Меньше",
+            "SMALL": "Маленький",
            "DEFAULT": "По умолчанию",
-            "LARGE": "Large",
-            "LARGER": "Larger",
-            "EXTRA_LARGE": "Extra Large"
+            "LARGE": "Большой",
+            "LARGER": "Крупнее",
+            "EXTRA_LARGE": "Очень большой"
          }
        }
      },
@@ -162,7 +162,7 @@
        "REQUEST_PUSH": "Включить push-уведомления",
        "SLA_MISSED_FIRST_RESPONSE": "Отправить push-уведомление, если диалог не соответствует SLA первого ответа",
        "SLA_MISSED_NEXT_RESPONSE": "Отправить push-уведомление, если диалог не успел получить следующий ответ SLA",
-        "SLA_MISSED_RESOLUTION": "Отправить push-уведомление, если диалог не соответствует уровню разрешения SLA"
+        "SLA_MISSED_RESOLUTION": "Отправить push-уведомление, если диалог не соответствует SLA"
      },
      "PROFILE_IMAGE": {
        "LABEL": "Изображение профиля"
@@ -281,9 +281,9 @@
    "SETTINGS": "Настройки",
    "CONTACTS": "Контакты",
    "CAPTAIN": "Капитан",
-    "CAPTAIN_ASSISTANTS": "Помощники",
+    "CAPTAIN_ASSISTANTS": "Ассистенты",
    "CAPTAIN_DOCUMENTS": "Документы",
-    "CAPTAIN_RESPONSES": "FAQs",
+    "CAPTAIN_RESPONSES": "FAQ",
    "HOME": "Главная",
    "AGENTS": "Операторы",
    "AGENT_BOTS": "Боты",
@@ -345,14 +345,14 @@
  },
  "BILLING_SETTINGS": {
    "TITLE": "Платёж",
-    "DESCRIPTION": "Manage your subscription here, upgrade your plan and get more for your team.",
+    "DESCRIPTION": "Управляйте подпиской здесь, обновите тарифный план и получите больше возможностей для вашей команды.",
    "CURRENT_PLAN": {
      "TITLE": "Текущий план",
      "PLAN_NOTE": "На данный момент вы подписаны на ** план{plan}** с **{quantity}** лицензиями",
-      "SEAT_COUNT": "Number of seats",
-      "RENEWS_ON": "Renews on"
+      "SEAT_COUNT": "Количество мест",
+      "RENEWS_ON": "Продление"
    },
-    "VIEW_PRICING": "View Pricing",
+    "VIEW_PRICING": "Посмотреть цены",
    "MANAGE_SUBSCRIPTION": {
      "TITLE": "Управление подпиской",
      "DESCRIPTION": "Просматривайте ваши предыдущие счета, редактируйте платежные реквизиты или отмените подписку.",
@@ -360,11 +360,11 @@
    },
    "CAPTAIN": {
      "TITLE": "Капитан",
-      "DESCRIPTION": "Manage usage and credits for Captain AI.",
-      "BUTTON_TXT": "Buy more credits",
+      "DESCRIPTION": "Управляйте использованием и кредитами для Captain AI.",
+      "BUTTON_TXT": "Купить дополнительные кредиты",
      "DOCUMENTS": "Документы",
-      "RESPONSES": "Responses",
-      "UPGRADE": "Captain is not available on the free plan, upgrade now to get access to assistants, copilot and more."
+      "RESPONSES": "Ответы",
+      "UPGRADE": "Captain недоступен в бесплатном тарифном плане, обновите его, чтобы получить доступ к ассистентам, copilot и другим функциям."
    },
    "CHAT_WITH_US": {
      "TITLE": "Нужна помощь?",
@@ -3,7 +3,6 @@ import { mapGetters } from 'vuex';
 import { defineAsyncComponent } from 'vue';

 import NextSidebar from 'next/sidebar/Sidebar.vue';
-import Sidebar from '../../components/layout/Sidebar.vue';
 import WootKeyShortcutModal from 'dashboard/components/widgets/modal/WootKeyShortcutModal.vue';
 import AddAccountModal from 'dashboard/components/layout/sidebarComponents/AddAccountModal.vue';
 import AccountSelector from 'dashboard/components/layout/sidebarComponents/AccountSelector.vue';
@@ -20,6 +19,10 @@ import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 const CommandBar = defineAsyncComponent(
  () => import('./commands/commandbar.vue')
 );
+
+const Sidebar = defineAsyncComponent(
+  () => import('../../components/layout/Sidebar.vue')
+);
 import { emitter } from 'shared/helpers/mitt';

 export default {
@@ -121,8 +121,6 @@ export default {
        this.isALineChannel ||
        this.isAPIInbox ||
        (this.isAnEmailChannel && !this.inbox.provider) ||
-        this.isAMicrosoftInbox ||
-        this.isAGoogleInbox ||
        this.isAWhatsAppChannel ||
        this.isAWebWidgetInbox
      ) {
@@ -1,166 +1,17 @@
-<script>
-import { mapGetters } from 'vuex';
-import AgentTable from './components/overview/AgentTable.vue';
-import MetricCard from './components/overview/MetricCard.vue';
-import { OVERVIEW_METRICS } from './constants';
-
-import endOfDay from 'date-fns/endOfDay';
-import getUnixTime from 'date-fns/getUnixTime';
+<script setup>
 import ReportHeader from './components/ReportHeader.vue';
 import HeatmapContainer from './components/HeatmapContainer.vue';
-export const FETCH_INTERVAL = 60000;
-
-export default {
-  name: 'LiveReports',
-  components: {
-    ReportHeader,
-    AgentTable,
-    MetricCard,
-    HeatmapContainer,
-  },
-  data() {
-    return {
-      // always start with 0, this is to manage the pagination in tanstack table
-      // when we send the data, we do a +1 to this value
-      pageIndex: 0,
-    };
-  },
-  computed: {
-    ...mapGetters({
-      agentStatus: 'agents/getAgentStatus',
-      agents: 'agents/getAgents',
-      accountConversationMetric: 'getAccountConversationMetric',
-      agentConversationMetric: 'getAgentConversationMetric',
-      uiFlags: 'getOverviewUIFlags',
-    }),
-    agentStatusMetrics() {
-      let metric = {};
-      Object.keys(this.agentStatus).forEach(key => {
-        const metricName = this.$t(
-          `OVERVIEW_REPORTS.AGENT_STATUS.${OVERVIEW_METRICS[key]}`
-        );
-        metric[metricName] = this.agentStatus[key];
-      });
-      return metric;
-    },
-    conversationMetrics() {
-      let metric = {};
-      Object.keys(this.accountConversationMetric).forEach(key => {
-        const metricName = this.$t(
-          `OVERVIEW_REPORTS.ACCOUNT_CONVERSATIONS.${OVERVIEW_METRICS[key]}`
-        );
-        metric[metricName] = this.accountConversationMetric[key];
-      });
-      return metric;
-    },
-  },
-  mounted() {
-    this.$store.dispatch('agents/get');
-    this.initalizeReport();
-  },
-  beforeUnmount() {
-    if (this.timeoutId) {
-      clearTimeout(this.timeoutId);
-    }
-  },
-  methods: {
-    initalizeReport() {
-      this.fetchAllData();
-      this.scheduleReportRefresh();
-    },
-    scheduleReportRefresh() {
-      this.timeoutId = setTimeout(async () => {
-        await this.fetchAllData();
-        this.scheduleReportRefresh();
-      }, FETCH_INTERVAL);
-    },
-    fetchAllData() {
-      this.fetchAccountConversationMetric();
-      this.fetchAgentConversationMetric();
-    },
-    downloadHeatmapData() {
-      let to = endOfDay(new Date());
-
-      this.$store.dispatch('downloadAccountConversationHeatmap', {
-        to: getUnixTime(to),
-      });
-    },
-
-    fetchAccountConversationMetric() {
-      this.$store.dispatch('fetchAccountConversationMetric', {
-        type: 'account',
-      });
-    },
-    fetchAgentConversationMetric() {
-      this.$store.dispatch('fetchAgentConversationMetric', {
-        type: 'agent',
-        page: this.pageIndex + 1,
-      });
-    },
-    onPageNumberChange(pageIndex) {
-      this.pageIndex = pageIndex;
-      this.fetchAgentConversationMetric();
-    },
-  },
-};
+import AgentLiveReportContainer from './components/AgentLiveReportContainer.vue';
+import TeamLiveReportContainer from './components/TeamLiveReportContainer.vue';
+import StatsLiveReportsContainer from './components/StatsLiveReportsContainer.vue';
 </script>

 <template>
  <ReportHeader :header-title="$t('OVERVIEW_REPORTS.HEADER')" />
  <div class="flex flex-col gap-4 pb-6">
-    <div class="flex flex-col items-center md:flex-row gap-4">
-      <div
-        class="flex-1 w-full max-w-full md:w-[65%] md:max-w-[65%] conversation-metric"
-      >
-        <MetricCard
-          :header="$t('OVERVIEW_REPORTS.ACCOUNT_CONVERSATIONS.HEADER')"
-          :is-loading="uiFlags.isFetchingAccountConversationMetric"
-          :loading-message="
-            $t('OVERVIEW_REPORTS.ACCOUNT_CONVERSATIONS.LOADING_MESSAGE')
-          "
-        >
-          <div
-            v-for="(metric, name, index) in conversationMetrics"
-            :key="index"
-            class="flex-1 min-w-0 pb-2"
-          >
-            <h3 class="text-base text-n-slate-11">
-              {{ name }}
-            </h3>
-            <p class="text-n-slate-12 text-3xl mb-0 mt-1">
-              {{ metric }}
-            </p>
-          </div>
-        </MetricCard>
-      </div>
-      <div class="flex-1 w-full max-w-full md:w-[35%] md:max-w-[35%]">
-        <MetricCard :header="$t('OVERVIEW_REPORTS.AGENT_STATUS.HEADER')">
-          <div
-            v-for="(metric, name, index) in agentStatusMetrics"
-            :key="index"
-            class="flex-1 min-w-0 pb-2"
-          >
-            <h3 class="text-base text-n-slate-11">
-              {{ name }}
-            </h3>
-            <p class="text-n-slate-12 text-3xl mb-0 mt-1">
-              {{ metric }}
-            </p>
-          </div>
-        </MetricCard>
-      </div>
-    </div>
+    <StatsLiveReportsContainer />
    <HeatmapContainer />
-    <div class="flex flex-row flex-wrap max-w-full">
-      <MetricCard :header="$t('OVERVIEW_REPORTS.AGENT_CONVERSATIONS.HEADER')">
-        <AgentTable
-          :agents="agents"
-          :agent-metrics="agentConversationMetric"
-          :page-index="pageIndex"
-          :is-loading="uiFlags.isFetchingAgentConversationMetric"
-          @page-change="onPageNumberChange"
-        />
-      </MetricCard>
-    </div>
+    <AgentLiveReportContainer />
+    <TeamLiveReportContainer />
  </div>
 </template>
@@ -0,0 +1,36 @@
+<script setup>
+import { onMounted } from 'vue';
+
+import AgentTable from './overview/AgentTable.vue';
+import MetricCard from './overview/MetricCard.vue';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useLiveRefresh } from 'dashboard/composables/useLiveRefresh';
+
+const store = useStore();
+
+const uiFlags = useMapGetter('getOverviewUIFlags');
+const agentConversationMetric = useMapGetter('getAgentConversationMetric');
+const agents = useMapGetter('agents/getAgents');
+
+const fetchData = () => store.dispatch('fetchAgentConversationMetric');
+
+const { startRefetching } = useLiveRefresh(fetchData);
+
+onMounted(() => {
+  store.dispatch('agents/get');
+  fetchData();
+  startRefetching();
+});
+</script>
+
+<template>
+  <div class="flex flex-row flex-wrap max-w-full">
+    <MetricCard :header="$t('OVERVIEW_REPORTS.AGENT_CONVERSATIONS.HEADER')">
+      <AgentTable
+        :agents="agents"
+        :agent-metrics="agentConversationMetric"
+        :is-loading="uiFlags.isFetchingAgentConversationMetric"
+      />
+    </MetricCard>
+  </div>
+</template>
@@ -0,0 +1,142 @@
+<script setup>
+import { computed, onMounted, ref } from 'vue';
+import { OVERVIEW_METRICS } from '../constants';
+import { useToggle } from '@vueuse/core';
+
+import MetricCard from './overview/MetricCard.vue';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useLiveRefresh } from 'dashboard/composables/useLiveRefresh';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import { useI18n } from 'vue-i18n';
+const { t } = useI18n();
+
+const uiFlags = useMapGetter('getOverviewUIFlags');
+const agentStatus = useMapGetter('agents/getAgentStatus');
+const accountConversationMetric = useMapGetter('getAccountConversationMetric');
+const store = useStore();
+
+const accounti18nKey = 'OVERVIEW_REPORTS.ACCOUNT_CONVERSATIONS';
+const teams = useMapGetter('teams/getTeams');
+
+const teamMenuList = computed(() => {
+  return [
+    { label: t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.ALL_TEAMS'), value: null },
+    ...teams.value.map(team => ({ label: team.name, value: team.id })),
+  ];
+});
+
+const agentStatusMetrics = computed(() => {
+  let metric = {};
+  Object.keys(agentStatus.value).forEach(key => {
+    const metricName = t(
+      `OVERVIEW_REPORTS.AGENT_STATUS.${OVERVIEW_METRICS[key]}`
+    );
+    metric[metricName] = agentStatus.value[key];
+  });
+  return metric;
+});
+const conversationMetrics = computed(() => {
+  let metric = {};
+  Object.keys(accountConversationMetric.value).forEach(key => {
+    const metricName = t(`${accounti18nKey}.${OVERVIEW_METRICS[key]}`);
+    metric[metricName] = accountConversationMetric.value[key];
+  });
+  return metric;
+});
+
+const selectedTeam = ref(null);
+const selectedTeamLabel = computed(() => {
+  const team =
+    teamMenuList.value.find(
+      menuItem => menuItem.value === selectedTeam.value
+    ) || {};
+  return team.label;
+});
+const fetchData = () => {
+  const params = {};
+  if (selectedTeam.value) {
+    params.team_id = selectedTeam.value;
+  }
+  store.dispatch('fetchAccountConversationMetric', params);
+};
+
+const { startRefetching } = useLiveRefresh(fetchData);
+const [showDropdown, toggleDropdown] = useToggle();
+
+const handleAction = ({ value }) => {
+  toggleDropdown(false);
+  selectedTeam.value = value;
+  fetchData();
+};
+
+onMounted(() => {
+  fetchData();
+  startRefetching();
+});
+</script>
+
+<template>
+  <div class="flex flex-col items-center md:flex-row gap-4">
+    <div
+      class="flex-1 w-full max-w-full md:w-[65%] md:max-w-[65%] conversation-metric"
+    >
+      <MetricCard
+        :header="t(`${accounti18nKey}.HEADER`)"
+        :is-loading="uiFlags.isFetchingAccountConversationMetric"
+        :loading-message="t(`${accounti18nKey}.LOADING_MESSAGE`)"
+      >
+        <template v-if="teams.length" #control>
+          <div
+            v-on-clickaway="() => toggleDropdown(false)"
+            class="relative flex items-center group z-50"
+          >
+            <Button
+              sm
+              slate
+              faded
+              :label="selectedTeamLabel"
+              class="capitalize rounded-md group-hover:bg-n-alpha-2"
+              @click="toggleDropdown()"
+            />
+            <DropdownMenu
+              v-if="showDropdown"
+              :menu-items="teamMenuList"
+              class="mt-1 ltr:right-0 rtl:left-0 xl:ltr:right-0 xl:rtl:left-0 top-full"
+              label-class="capitalize"
+              @action="handleAction($event)"
+            />
+          </div>
+        </template>
+        <div
+          v-for="(metric, name, index) in conversationMetrics"
+          :key="index"
+          class="flex-1 min-w-0 pb-2"
+        >
+          <h3 class="text-base text-n-slate-11">
+            {{ name }}
+          </h3>
+          <p class="text-n-slate-12 text-3xl mb-0 mt-1">
+            {{ metric }}
+          </p>
+        </div>
+      </MetricCard>
+    </div>
+    <div class="flex-1 w-full max-w-full md:w-[35%] md:max-w-[35%]">
+      <MetricCard :header="$t('OVERVIEW_REPORTS.AGENT_STATUS.HEADER')">
+        <div
+          v-for="(metric, name, index) in agentStatusMetrics"
+          :key="index"
+          class="flex-1 min-w-0 pb-2"
+        >
+          <h3 class="text-base text-n-slate-11">
+            {{ name }}
+          </h3>
+          <p class="text-n-slate-12 text-3xl mb-0 mt-1">
+            {{ metric }}
+          </p>
+        </div>
+      </MetricCard>
+    </div>
+  </div>
+</template>
@@ -0,0 +1,36 @@
+<script setup>
+import { onMounted } from 'vue';
+
+import MetricCard from './overview/MetricCard.vue';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useLiveRefresh } from 'dashboard/composables/useLiveRefresh';
+import TeamTable from './overview/TeamTable.vue';
+
+const store = useStore();
+
+const uiFlags = useMapGetter('getOverviewUIFlags');
+const teamConversationMetric = useMapGetter('getTeamConversationMetric');
+const teams = useMapGetter('teams/getTeams');
+
+const fetchData = () => store.dispatch('fetchTeamConversationMetric');
+
+const { startRefetching } = useLiveRefresh(fetchData);
+
+onMounted(() => {
+  store.dispatch('teams/get');
+  fetchData();
+  startRefetching();
+});
+</script>
+
+<template>
+  <div class="flex flex-row flex-wrap max-w-full">
+    <MetricCard :header="$t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.HEADER')">
+      <TeamTable
+        :teams="teams"
+        :team-metrics="teamConversationMetric"
+        :is-loading="uiFlags.isFetchingTeamConversationMetric"
+      />
+    </MetricCard>
+  </div>
+</template>
@@ -4,6 +4,7 @@ import {
  useVueTable,
  createColumnHelper,
  getCoreRowModel,
+  getPaginationRowModel,
 } from '@tanstack/vue-table';
 import { useI18n } from 'vue-i18n';

@@ -13,7 +14,7 @@ import Table from 'dashboard/components/table/Table.vue';
 import Pagination from 'dashboard/components/table/Pagination.vue';
 import AgentCell from './AgentCell.vue';

-const { agents, agentMetrics, pageIndex } = defineProps({
+const { agents, agentMetrics } = defineProps({
  agents: {
    type: Array,
    default: () => [],
@@ -26,42 +27,45 @@ const { agents, agentMetrics, pageIndex } = defineProps({
    type: Boolean,
    default: false,
  },
-  pageIndex: {
-    type: Number,
-    default: 1,
-  },
 });

-const emit = defineEmits(['pageChange']);
 const { t } = useI18n();

-function getAgentInformation(id) {
-  return agents?.find(agent => agent.id === Number(id));
-}
+const getAgentMetrics = id =>
+  agentMetrics.find(metrics => metrics.assignee_id === Number(id)) || {};

-const totalCount = computed(() => agents.length);
-
-const tableData = computed(() => {
-  return agentMetrics
-    .filter(agentMetric => getAgentInformation(agentMetric.id))
+const tableData = computed(() =>
+  agents
    .map(agent => {
-      const agentInformation = getAgentInformation(agent.id);
+      const metric = getAgentMetrics(agent.id);
      return {
-        agent: agentInformation.name || agentInformation.available_name,
-        email: agentInformation.email,
-        thumbnail: agentInformation.thumbnail,
-        open: agent.metric.open ?? 0,
-        unattended: agent.metric.unattended ?? 0,
-        status: agentInformation.availability_status,
+        agent: agent.available_name || agent.name,
+        email: agent.email,
+        thumbnail: agent.thumbnail,
+        open: metric.open || 0,
+        unattended: metric.unattended || 0,
+        status: agent.availability_status,
      };
-    });
-});
+    })
+    .sort((a, b) => {
+      // First sort by open tickets (descending)
+      const openDiff = b.open - a.open;
+      // If open tickets are equal, sort by name (ascending)
+      if (openDiff === 0) {
+        return a.agent.localeCompare(b.agent);
+      }
+      return openDiff;
+    })
+);

 const defaulSpanRender = cellProps =>
  h(
    'span',
+
    {
-      class: cellProps.getValue() ? '' : 'text-slate-300 dark:text-slate-700',
+      class: cellProps.getValue()
+        ? 'capitalize text-n-slate-12'
+        : 'capitalize text-n-slate-11',
    },
    cellProps.getValue() ? cellProps.getValue() : '---'
  );
@@ -86,100 +90,33 @@ const columns = [
  }),
 ];

-const paginationParams = computed(() => {
-  return {
-    pageIndex: pageIndex,
-    pageSize: 25,
-  };
-});
-
 const table = useVueTable({
  get data() {
    return tableData.value;
  },
  columns,
-  manualPagination: true,
  enableSorting: false,
  getCoreRowModel: getCoreRowModel(),
-  get rowCount() {
-    return totalCount.value;
-  },
-  state: {
-    get pagination() {
-      return paginationParams.value;
-    },
-  },
-  onPaginationChange: updater => {
-    const newPagintaion = updater(paginationParams.value);
-    emit('pageChange', newPagintaion.pageIndex);
-  },
+  getPaginationRowModel: getPaginationRowModel(),
 });
 </script>

 <template>
-  <div class="agent-table-container">
+  <div class="flex flex-col flex-1">
    <Table :table="table" class="max-h-[calc(100vh-21.875rem)]" />
    <Pagination class="mt-2" :table="table" />
-    <div v-if="isLoading" class="agents-loader">
+    <div
+      v-if="isLoading"
+      class="items-center flex text-base justify-center p-8"
+    >
      <Spinner />
-      <span>{{
-        $t('OVERVIEW_REPORTS.AGENT_CONVERSATIONS.LOADING_MESSAGE')
-      }}</span>
+      <span>
+        {{ $t('OVERVIEW_REPORTS.AGENT_CONVERSATIONS.LOADING_MESSAGE') }}
+      </span>
    </div>
    <EmptyState
-      v-else-if="!isLoading && !agentMetrics.length"
+      v-else-if="!isLoading && !agents.length"
      :title="$t('OVERVIEW_REPORTS.AGENT_CONVERSATIONS.NO_AGENTS')"
    />
  </div>
 </template>
-
-<style lang="scss" scoped>
-.agent-table-container {
-  @apply flex flex-col flex-1;
-
-  .ve-table {
-    &::v-deep {
-      th.ve-table-header-th {
-        @apply text-sm rounded-xl;
-        padding: var(--space-small) var(--space-two) !important;
-      }
-
-      td.ve-table-body-td {
-        padding: var(--space-one) var(--space-two) !important;
-      }
-    }
-  }
-
-  &::v-deep .ve-pagination {
-    @apply bg-transparent dark:bg-transparent;
-  }
-
-  &::v-deep .ve-pagination-select {
-    @apply hidden;
-  }
-
-  .row-user-block {
-    @apply items-center flex text-left;
-
-    .user-block {
-      @apply items-start flex flex-col min-w-0 my-0 mx-2;
-
-      .title {
-        @apply text-sm m-0 leading-[1.2] text-slate-800 dark:text-slate-100;
-      }
-
-      .sub-title {
-        @apply text-xs text-slate-600 dark:text-slate-200;
-      }
-    }
-  }
-
-  .table-pagination {
-    @apply mt-4 text-right;
-  }
-}
-
-.agents-loader {
-  @apply items-center flex text-base justify-center p-8;
-}
-</style>
@@ -19,7 +19,7 @@ defineProps({

 <template>
  <div
-    class="flex flex-col m-0.5 px-6 py-5 overflow-hidden rounded-xl flex-grow text-n-slate-12 shadow outline-1 outline outline-n-container bg-n-solid-2 min-h-[10rem]"
+    class="flex flex-col m-0.5 px-6 py-5 rounded-xl flex-grow text-n-slate-12 shadow outline-1 outline outline-n-container bg-n-solid-2 min-h-[10rem]"
  >
    <div
      class="card-header grid w-full mb-6 grid-cols-[repeat(auto-fit,minmax(max-content,50%))] gap-y-2"
@@ -0,0 +1,116 @@
+<script setup>
+import { computed, h } from 'vue';
+import {
+  useVueTable,
+  createColumnHelper,
+  getCoreRowModel,
+  getPaginationRowModel,
+} from '@tanstack/vue-table';
+import { useI18n } from 'vue-i18n';
+
+import Spinner from 'shared/components/Spinner.vue';
+import EmptyState from 'dashboard/components/widgets/EmptyState.vue';
+import Table from 'dashboard/components/table/Table.vue';
+import Pagination from 'dashboard/components/table/Pagination.vue';
+
+const { teams, teamMetrics } = defineProps({
+  teams: {
+    type: Array,
+    default: () => [],
+  },
+  teamMetrics: {
+    type: Array,
+    default: () => [],
+  },
+  isLoading: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const { t } = useI18n();
+
+const getTeamMetrics = id =>
+  teamMetrics.find(metrics => metrics.team_id === Number(id)) || {};
+
+const tableData = computed(() =>
+  teams
+    .map(team => {
+      const metric = getTeamMetrics(team.id);
+      return {
+        agent: team.name,
+        open: metric.open || 0,
+        unattended: metric.unattended || 0,
+      };
+    })
+    .sort((a, b) => {
+      // First sort by open tickets (descending)
+      const openDiff = b.open - a.open;
+      // If open tickets are equal, sort by name (ascending)
+      if (openDiff === 0) {
+        return a.agent.localeCompare(b.agent);
+      }
+      return openDiff;
+    })
+);
+
+const defaulSpanRender = cellProps =>
+  h(
+    'span',
+    {
+      class: cellProps.getValue()
+        ? 'capitalize text-n-slate-12'
+        : 'capitalize text-n-slate-11',
+    },
+    cellProps.getValue() ? cellProps.getValue() : '---'
+  );
+
+const columnHelper = createColumnHelper();
+const columns = [
+  columnHelper.accessor('agent', {
+    header: t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.TABLE_HEADER.TEAM'),
+    cell: defaulSpanRender,
+    size: 250,
+  }),
+  columnHelper.accessor('open', {
+    header: t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.TABLE_HEADER.OPEN'),
+    cell: defaulSpanRender,
+    size: 100,
+  }),
+  columnHelper.accessor('unattended', {
+    header: t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.TABLE_HEADER.UNATTENDED'),
+    cell: defaulSpanRender,
+    size: 100,
+  }),
+];
+
+const table = useVueTable({
+  get data() {
+    return tableData.value;
+  },
+  columns,
+  enableSorting: false,
+  getCoreRowModel: getCoreRowModel(),
+  getPaginationRowModel: getPaginationRowModel(),
+});
+</script>
+
+<template>
+  <div class="flex flex-col flex-1">
+    <Table :table="table" class="max-h-[calc(100vh-21.875rem)]" />
+    <Pagination class="mt-2" :table="table" />
+    <div
+      v-if="isLoading"
+      class="items-center flex text-base justify-center p-8"
+    >
+      <Spinner />
+      <span>
+        {{ $t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.LOADING_MESSAGE') }}
+      </span>
+    </div>
+    <EmptyState
+      v-else-if="!isLoading && !teams.length"
+      :title="$t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.NO_TEAMS')"
+    />
+  </div>
+</template>
@@ -6,6 +6,7 @@ import { MESSAGE_STATUS } from 'shared/constants/messages';
 import wootConstants from 'dashboard/constants/globals';
 import { BUS_EVENTS } from '../../../../shared/constants/busEvents';
 import { emitter } from 'shared/helpers/mitt';
+import * as Sentry from '@sentry/vue';

 const state = {
  allConversations: [],
@@ -209,16 +210,30 @@ export const mutations = {

  [types.UPDATE_CONVERSATION](_state, conversation) {
    const { allConversations } = _state;
-    const currentConversationIndex = allConversations.findIndex(
-      c => c.id === conversation.id
-    );
-    if (currentConversationIndex > -1) {
-      const { messages, ...conversationAttributes } = conversation;
-      const currentConversation = {
-        ...allConversations[currentConversationIndex],
-        ...conversationAttributes,
-      };
-      allConversations[currentConversationIndex] = currentConversation;
+    const index = allConversations.findIndex(c => c.id === conversation.id);
+
+    if (index > -1) {
+      const selectedConversation = allConversations[index];
+
+      // ignore out of order events
+      if (conversation.updated_at < selectedConversation.updated_at) {
+        Sentry.withScope(scope => {
+          scope.setContext('incoming', conversation);
+          scope.setContext('stored', selectedConversation);
+          scope.setContext('incoming_meta', conversation.meta);
+          scope.setContext('stored_meta', selectedConversation.meta);
+          Sentry.captureMessage('Conversation update mismatch');
+        });
+
+        return;
+      }
+
+      if (conversation.updated_at === selectedConversation.updated_at) {
+        return;
+      }
+
+      const { messages, ...updates } = conversation;
+      allConversations[index] = { ...selectedConversation, ...updates };
      if (_state.selectedChatId === conversation.id) {
        emitter.emit(BUS_EVENTS.FETCH_LABEL_SUGGESTIONS);
        emitter.emit(BUS_EVENTS.SCROLL_TO_MESSAGE);
@@ -5,6 +5,7 @@ import { downloadCsvFile, generateFileName } from '../../helper/downloadHelper';
 import AnalyticsHelper from '../../helper/AnalyticsHelper';
 import { REPORTS_EVENTS } from '../../helper/AnalyticsHelper/events';
 import { clampDataBetweenTimeline } from 'shared/helpers/ReportsDataHelper';
+import liveReports from '../../api/liveReports';

 const state = {
  fetchingStatus: false,
@@ -54,10 +55,12 @@ const state = {
      isFetchingAccountConversationMetric: false,
      isFetchingAccountConversationsHeatmap: false,
      isFetchingAgentConversationMetric: false,
+      isFetchingTeamConversationMetric: false,
    },
    accountConversationMetric: {},
    accountConversationHeatmap: [],
    agentConversationMetric: [],
+    teamConversationMetric: [],
  },
 };

@@ -80,6 +83,9 @@ const getters = {
  getAgentConversationMetric(_state) {
    return _state.overview.agentConversationMetric;
  },
+  getTeamConversationMetric(_state) {
+    return _state.overview.teamConversationMetric;
+  },
  getOverviewUIFlags($state) {
    return $state.overview.uiFlags;
  },
@@ -145,9 +151,10 @@ export const actions = {
        commit(types.default.TOGGLE_ACCOUNT_REPORT_LOADING, false);
      });
  },
-  fetchAccountConversationMetric({ commit }, reportObj) {
+  fetchAccountConversationMetric({ commit }, params = {}) {
    commit(types.default.TOGGLE_ACCOUNT_CONVERSATION_METRIC_LOADING, true);
-    Report.getConversationMetric(reportObj.type)
+    liveReports
+      .getConversationMetric(params)
      .then(accountConversationMetric => {
        commit(
          types.default.SET_ACCOUNT_CONVERSATION_METRIC,
@@ -159,9 +166,10 @@ export const actions = {
        commit(types.default.TOGGLE_ACCOUNT_CONVERSATION_METRIC_LOADING, false);
      });
  },
-  fetchAgentConversationMetric({ commit }, reportObj) {
+  fetchAgentConversationMetric({ commit }) {
    commit(types.default.TOGGLE_AGENT_CONVERSATION_METRIC_LOADING, true);
-    Report.getConversationMetric(reportObj.type, reportObj.page)
+    liveReports
+      .getGroupedConversations({ groupBy: 'assignee_id' })
      .then(agentConversationMetric => {
        commit(
          types.default.SET_AGENT_CONVERSATION_METRIC,
@@ -173,6 +181,18 @@ export const actions = {
        commit(types.default.TOGGLE_AGENT_CONVERSATION_METRIC_LOADING, false);
      });
  },
+  fetchTeamConversationMetric({ commit }) {
+    commit(types.default.TOGGLE_TEAM_CONVERSATION_METRIC_LOADING, true);
+    liveReports
+      .getGroupedConversations({ groupBy: 'team_id' })
+      .then(teamMetric => {
+        commit(types.default.SET_TEAM_CONVERSATION_METRIC, teamMetric.data);
+        commit(types.default.TOGGLE_TEAM_CONVERSATION_METRIC_LOADING, false);
+      })
+      .catch(() => {
+        commit(types.default.TOGGLE_TEAM_CONVERSATION_METRIC_LOADING, false);
+      });
+  },
  downloadAgentReports(_, reportObj) {
    return Report.getAgentReports(reportObj)
      .then(response => {
@@ -278,6 +298,12 @@ const mutations = {
  [types.default.TOGGLE_AGENT_CONVERSATION_METRIC_LOADING](_state, flag) {
    _state.overview.uiFlags.isFetchingAgentConversationMetric = flag;
  },
+  [types.default.SET_TEAM_CONVERSATION_METRIC](_state, metricData) {
+    _state.overview.teamConversationMetric = metricData;
+  },
+  [types.default.TOGGLE_TEAM_CONVERSATION_METRIC_LOADING](_state, flag) {
+    _state.overview.uiFlags.isFetchingTeamConversationMetric = flag;
+  },
 };

 export default {
@@ -338,4 +338,8 @@ export default {
  SET_SLA_REPORTS: 'SET_SLA_REPORTS',
  SET_SLA_REPORTS_METRICS: 'SET_SLA_REPORTS_METRICS',
  SET_SLA_REPORTS_META: 'SET_SLA_REPORTS_META',
+
+  SET_TEAM_CONVERSATION_METRIC: 'SET_TEAM_CONVERSATION_METRIC',
+  TOGGLE_TEAM_CONVERSATION_METRIC_LOADING:
+    'TOGGLE_TEAM_CONVERSATION_METRIC_LOADING',
 };
@@ -1,3 +1,7 @@
+json.meta do
+  json.total_count @attachments_count
+end
+
 json.payload @attachments do |attachment|
  json.message_id attachment.push_event_data[:message_id]
  json.thumb_url attachment.push_event_data[:thumb_url]
@@ -1,4 +1,4 @@
-<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
+<%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>

 <% headers = [
    I18n.t('reports.agent_csv.agent_name'),
@@ -9,7 +9,7 @@
    I18n.t('reports.agent_csv.resolution_count')
  ]
 %>
-<%= CSVSafe.generate_line headers -%>
+<%= CSV.generate_line headers -%>
 <% @report_data.each do |row| %>
-<%= CSVSafe.generate_line row -%>
+<%= CSV.generate_line row -%>
 <% end %>
@@ -1,5 +1,5 @@
 <%= CSV.generate_line [I18n.t('reports.conversation_traffic_csv.timezone'), @timezone] %>

 <% @report_data.each do |row| %>
-<%= CSVSafe.generate_line row -%>
+<%= CSV.generate_line row -%>
 <% end %>
@@ -1,4 +1,4 @@
-<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
+<%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>

 <% headers = [
    I18n.t('reports.inbox_csv.inbox_name'),
@@ -8,7 +8,7 @@
    I18n.t('reports.inbox_csv.avg_resolution_time')
  ]
 %>
-<%= CSVSafe.generate_line headers -%>
+<%= CSV.generate_line headers -%>
 <% @report_data.each do |row| %>
-<%= CSVSafe.generate_line row -%>
+<%= CSV.generate_line row -%>
 <% end %>
@@ -1,4 +1,4 @@
-<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
+<%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>

 <% headers = [
    I18n.t('reports.label_csv.label_title'),
@@ -7,7 +7,7 @@
    I18n.t('reports.label_csv.avg_resolution_time')
  ]
 %>
-<%= CSVSafe.generate_line headers -%>
+<%= CSV.generate_line headers -%>
 <% @report_data.each do |row| %>
-<%= CSVSafe.generate_line row -%>
+<%= CSV.generate_line row -%>
 <% end %>
@@ -1,4 +1,4 @@
-<%= CSVSafe.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>
+<%= CSV.generate_line [I18n.t('reports.period', since: Date.strptime(params[:since], '%s'), until: Date.strptime(params[:until], '%s'))] %>

 <% headers = [
    I18n.t('reports.team_csv.team_name'),
@@ -9,7 +9,7 @@
    I18n.t('reports.team_csv.resolution_count')
  ]
 %>
-<%= CSVSafe.generate_line headers -%>
+<%= CSV.generate_line headers -%>
 <% @report_data.each do |row| %>
-<%= CSVSafe.generate_line row -%>
+<%= CSV.generate_line row -%>
 <% end %>
@@ -68,6 +68,8 @@ am:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ ar:
      invalid_operator: مشغل غير صالح. المشغل المسموح به لـ %{attribute_name} هو [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: قيمة غير صالحة. القيم المقدمة ل %{attribute_name} غير صالحة
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: فترة التبليغ %{since} إلى %{until}
    utc_warning: التقرير الذي تم إنشاؤه في التوقيت العالمي الموحّد
@@ -68,6 +68,8 @@ az:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ bg:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ ca:
      invalid_operator: Operador no vàlid. Els operadors permesos per a %{attribute_name} son [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Valor no vàlid. Els valors proporcionats per a %{attribute_name} no són vàlids
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Període d'informes %{since} a %{until}
    utc_warning: L'informe generat es troba a la zona horària UTC
@@ -68,6 +68,8 @@ cs:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ da:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Rapporteringsperiode %{since} til %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ de:
      invalid_operator: Ungültiger Operator. Die erlaubten Operatoren für %{attribute_name} sind [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Ungültiger Wert. Die Werte für %{attribute_name} sind ungültig
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Berichtszeitraum von %{since} bis %{until}
    utc_warning: Der generierte Bericht ist in UTC-Zeitzone
@@ -68,6 +68,8 @@ el:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Περίοδος αναφοράς %{since} έως %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ es:
      invalid_operator: Operador no válido. Los operadores permitidos para %{attribute_name} son [%{allowed_keys}].
      invalid_query_operator: El operador de consulta debe ser "Y" o "O".
      invalid_value: Valor no válido. Los valores proporcionados para %{attribute_name} no son válidos
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reportando el periodo desde %{since} hasta %{until}
    utc_warning: El informe generado está en zona horaria UTC
@@ -68,6 +68,8 @@ fa:
      invalid_operator: این عملیات مجاز نیست. عملیات های مجاز برای %{attribute_name} شامل %{allowed_keys} می باشد.
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: مقدار معتبر نیست. مقادیر ارائه شده برای %{attribute_name} معتبر نیست
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: زمان گزارش از %{since} تا %{until}
    utc_warning: گزارش تولید شده در منطقه زمانی UTC است
@@ -68,6 +68,8 @@ fi:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Raportointijakso %{since} – %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ fr:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Période de rapport %{since} à %{until}
    utc_warning: Le rapport généré est dans le fuseau horaire UTC
@@ -68,6 +68,8 @@ he:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ hi:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ hr:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ hu:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Jelentési időszak %{since}-tól %{until}-ig
    utc_warning: A generált riport UTC időzónát használ
@@ -68,6 +68,8 @@ hy:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ id:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Periode pelaporan %{since} hingga %{until}
    utc_warning: Laporan yang dihasilkan berada dalam zona waktu UTC
@@ -68,6 +68,8 @@ is:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ it:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Periodo di segnalazione da %{since} a %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ ja:
      invalid_operator: 無効な演算子です。%{attribute_name} に許可されている演算子は [%{allowed_keys}] です。
      invalid_query_operator: クエリ演算子は "AND" または "OR" でなければなりません。
      invalid_value: 無効な値です。%{attribute_name} に提供された値は無効です。
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: レポート期間 %{since} から %{until} まで
    utc_warning: 生成されたレポートはUTCタイムゾーンです
@@ -68,6 +68,8 @@ ka:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ ko:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: 보고 기간 %{since} - %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ lt:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Ataskaitinis laikotarpis nuo %{since} iki %{until}
    utc_warning: Sugeneruota ataskaita yra UTC laiko juostoje
@@ -68,6 +68,8 @@ lv:
      invalid_operator: Nederīgs operators. Atļautie operatori priekš %{attribute_name} ir [%{allowed_keys}].
      invalid_query_operator: Vaicājuma operatoram ir jābūt "UN" vai "VAI".
      invalid_value: Nederīga vērtība. Norādītās vērtības priekš %{attribute_name} nav derīgas
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Ziņošanas periods %{since} līdz %{until}
    utc_warning: Izveidotais pārskats atbilst UTC laika joslai
@@ -68,6 +68,8 @@ ml:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ ms:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ ne:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ nl:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Rapportering van %{since} tot %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@
      invalid_operator: Ugyldig operatør. De tillatte operatørene for %{attribute_name} er [%{allowed_keys}].
      invalid_query_operator: Spørrings-operatør må være enten "AND" eller "OR".
      invalid_value: Ugyldig verdi. Verdiene angitt for %{attribute_name} er ugyldige
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Rapporteringsperiode %{since} til %{until}
    utc_warning: Rapporten generert er i UTC tidssone
@@ -68,6 +68,8 @@ pl:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Okres raportowania od %{since} do %{until}
    utc_warning: Generowany raport jest w strefie czasowej UTC
@@ -68,6 +68,8 @@ pt:
      invalid_operator: Operador inválido. Os operadores permitidos para %{attribute_name} são [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Valor inválido. Os valores fornecidos para %{attribute_name} são inválidos
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Período do relatório de %{since} a %{until}
    utc_warning: O relatório gerado está no fuso horário UTC
@@ -68,6 +68,8 @@ pt_BR:
      invalid_operator: Operador inválido. Os operadores permitidos para %{attribute_name} são [%{allowed_keys}].
      invalid_query_operator: Operador de consulta deve ser "E" ou "OU".
      invalid_value: Valor inválido. Os valores fornecidos para %{attribute_name} são inválidos
+    custom_attribute_definition:
+      key_conflict: A chave fornecida não é permitida pois pode entrar em conflito com os atributos padrão.
  reports:
    period: Reportando o período %{since} a %{until}
    utc_warning: O relatório gerado está em fuso horário UTC
@@ -133,7 +135,7 @@ pt_BR:
    messages:
      instagram_story_content: '%{story_sender} mencionou você na conversa: '
      instagram_deleted_story_content: Este Story não está mais disponível.
-      deleted: Esta mensagem foi apagada
+      deleted: Esta mensagem foi excluída
      delivery_status:
        error_code: 'Código de erro: %{error_code}'
    activity:
@@ -68,6 +68,8 @@ ro:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Perioada de raportare %{since}-%{until}
    utc_warning: Raportul generat este în fusul orar UTC
@@ -68,6 +68,8 @@ ru:
      invalid_operator: Неверный оператор. Допустимыми операторами для %{attribute_name} являются [%{allowed_keys}].
      invalid_query_operator: Оператор запроса должен быть "AND" или "OR".
      invalid_value: Недопустимое значение. Значения, предоставленные для %{attribute_name} являются недопустимыми
+    custom_attribute_definition:
+      key_conflict: Предоставленный ключ не разрешён, так как он может конфликтовать со стандартными атрибутами.
  reports:
    period: Отчётный период с %{since} по %{until}
    utc_warning: Отчёт создан в часовом поясе UTC
@@ -165,7 +167,7 @@ ru:
        removed: '%{user_name} удалил политику SLA %{sla_name}'
      muted: '%{user_name} заглушил(а) этот разговор'
      unmuted: '%{user_name} включил(а) уведомления для разговора'
-      auto_resolution_message: 'Resolving the conversation as it has been inactive for a while. Please start a new conversation if you need further assistance.'
+      auto_resolution_message: 'Разговор закрывается, поскольку он был неактивен в течение длительного времени. Пожалуйста, начните новый разговор, если потребуется дополнительная помощь.'
    templates:
      greeting_message_body: '%{account_name} как правило отвечает в течении несколько часов.'
      ways_to_reach_you_message_body: 'Оставьте ваш email для связи'
@@ -216,8 +218,8 @@ ru:
      name: 'Linear'
      description: 'Создавайте или прикрепляйте уже существующие задачи в Linear непосредственно из окна диалога для более упорядоченного и эффективного процесса отслеживания проблем.'
  captain:
-    copilot_error: 'Please connect an assistant to this inbox to use Copilot'
-    copilot_limit: 'You are out of Copilot credits. You can buy more credits from the billing section.'
+    copilot_error: 'Пожалуйста, подключите ассистента к этому источнику входящих для использования Copilot'
+    copilot_limit: 'У вас закончились кредиты для Copilot. Вы можете купить дополнительные кредиты в разделе биллинга.'
  public_portal:
    search:
      search_placeholder: Поиск статьи по названию или содержанию...
@@ -68,6 +68,8 @@ sh:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ sk:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ sl:
      invalid_operator: Neveljaven operater. Dovoljeni operaterji za %{attribute_name} so [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Neveljavna vrednost. Podane vrednosti za %{attribute_name} so neveljavne
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Obdobje poročanja %{since} do %{until}
    utc_warning: Ustvarjeno poročilo je v časovnem pasu UTC
@@ -68,6 +68,8 @@ sq:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ sr-Latn:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Period izveštaja %{since} do %{until}
    utc_warning: Generisani izveštaj je u UTC vremenskoj zoni
@@ -68,6 +68,8 @@ sv:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Rapporteringsperiod %{since} till %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ ta:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ th:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ tl:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ tr:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Raporlama aralığı %{since}'dan %{until}'a
    utc_warning: Oluşturulan rapor UTC zaman dilimindedir.
@@ -68,6 +68,8 @@ uk:
      invalid_operator: Некоректний оператор. Дозволені оператори для %{attribute_name} є [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Невірне значення. Надані значення для %{attribute_name} є неприпустимі
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Період звіту %{since} до %{until}
    utc_warning: Звіт створено в часовій зоні UTC
@@ -68,6 +68,8 @@ ur:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ ur:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -68,6 +68,8 @@ vi:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Thời gian báo cáo từ %{since} đến %{until}
    utc_warning: Báo cáo đã được tạo với múi giờ UTC
@@ -68,6 +68,8 @@ zh_CN:
      invalid_operator: 无效的操作符。%{attribute_name} 允许的操作符为 [%{allowed_keys}]。
      invalid_query_operator: 查询操作符必须为 "AND" 或 "OR"。
      invalid_value: 无效的值。为 %{attribute_name} 提供的值无效
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: 报告周期 %{since} 至 %{until}
    utc_warning: 生成的报表在 UTC 时区
@@ -68,6 +68,8 @@ zh_TW:
      invalid_operator: Invalid operator. The allowed operators for %{attribute_name} are [%{allowed_keys}].
      invalid_query_operator: Query operator must be either "AND" or "OR".
      invalid_value: Invalid value. The values provided for %{attribute_name} are invalid
+    custom_attribute_definition:
+      key_conflict: The provided key is not allowed as it might conflict with default attributes.
  reports:
    period: Reporting period %{since} to %{until}
    utc_warning: The report generated is in UTC timezone
@@ -66,7 +66,7 @@ class Enterprise::Billing::HandleStripeEventService
  end

  def features_to_update
-    %w[help_center campaigns team_management channel_twitter channel_facebook channel_email captain_integration]
+    %w[inbound_emails help_center campaigns team_management channel_twitter channel_facebook channel_email captain_integration]
  end

  def subscription
--- a/Show More
+++ b/Show More
Author	SHA1	Message	Date
Shivam MishraandGitHub	b81186d1d4	feat: include conversation meta in logs	2025-03-12 21:26:55 +05:30
Shivam Mishra	933a3bd5ff	feat: log only out of sync updated_at	2025-03-11 12:27:45 +05:30
Shivam Mishra	8ff45bcd60	feat: ignore out of sync messages	2025-03-11 09:47:43 +05:30
PranavandGitHub	a4fecb4a71	Merge branch 'develop' into live-agent-reports-controller	2025-03-10 21:14:55 -07:00
PranavandGitHub	50c6e50a62	fix: Add inbound_emails feature to the list of enabled features in paid account (#11055 ) Enable inbound_emails in paid accounts automatically	2025-03-10 18:13:00 -07:00
PranavandGitHub	66fbe1bde7	fix: Hide Configuration page for Microsoft & Gmail channels (#11045 ) The Microsoft and Gmail channels don’t function with custom SMTP or IMAP configurations or forwarding option. Displaying the configuration tab creates confusion among users. This PR would eliminate the option for these channels.	2025-03-07 16:02:40 -08:00
Chatwoot Bot GitHub Sojan Jose	a543cc92df	chore: Update translations (#11043 ) Co-authored-by: Sojan Jose <sojan@pepalo.com>	2025-03-07 14:07:28 -08:00
PranavandGitHub	22331fb626	fix: Paginate attachments API (#11044 ) There are attachments with over 1000 attachments (unusual) in production, and some of them timeout. This PR would limit the number of attachments to 100 (which is sufficient for viewing the files in the gallery, pagination on the UI can be added later).	2025-03-07 13:56:10 -08:00
dependabot[bot]GitHubdependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>	08f0ea2c98	chore(deps): Bump vue-i18n from 9.14.2 to 9.14.3 (#11041 ) Bumps [vue-i18n](https://github.com/intlify/vue-i18n/tree/HEAD/packages/vue-i18n) from 9.14.2 to 9.14.3. <details> <summary>Release notes</summary> <p><em>Sourced from <a href="https://github.com/intlify/vue-i18n/releases">vue-i18n's releases</a>.</em></p> <blockquote> <h2>v9.14.3</h2> <!-- raw HTML omitted --> <h2>What's Changed</h2> <h3>🔒 Security Fixes</h3> <ul> <li>fix: prototype pollution in <code>handleFlatJson</code>, about details see <a href="https://github.com/intlify/vue-i18n/security/advisories/GHSA-p2ph-7g93-hw3m">https://github.com/intlify/vue-i18n/security/advisories/GHSA-p2ph-7g93-hw3m</a></li> </ul> <p><strong>Full Changelog</strong>: <a href="https://github.com/intlify/vue-i18n/compare/v9.14.2...v9.14.3">https://github.com/intlify/vue-i18n/compare/v9.14.2...v9.14.3</a></p> </blockquote> </details> <details> <summary>Changelog</summary> <p><em>Sourced from <a href="https://github.com/intlify/vue-i18n/blob/v9.14.3/CHANGELOG.md">vue-i18n's changelog</a>.</em></p> <blockquote> <h1>v9.14.3 (2025-03-07T03:21:38Z)</h1> <p>This changelog is generated by <a href="https://github.com/intlify/vue-i18n/releases/tag/v9.14.3">GitHub Releases</a></p> <!-- raw HTML omitted --> <p><strong>Full Changelog</strong>: <a href="https://github.com/intlify/vue-i18n/compare/v9.14.2...v9.14.3">https://github.com/intlify/vue-i18n/compare/v9.14.2...v9.14.3</a></p> </blockquote> </details> <details> <summary>Commits</summary> <ul> <li><a href="https://github.com/intlify/vue-i18n/commit/2e255c59ded7caf7c35f67190a336ce4cec82816"><code>2e255c5</code></a> release: v9.14.3</li> <li><a href="https://github.com/intlify/vue-i18n/commit/6695eec30737265032dca70690df00ad8d3aa713"><code>6695eec</code></a> fix: update package name for npm provenance</li> <li><a href="https://github.com/intlify/vue-i18n/commit/2b5149d42afe9b00a514e6b1ee2021212e47edf5"><code>2b5149d</code></a> Revert "release: v9.14.3"</li> <li><a href="https://github.com/intlify/vue-i18n/commit/26449f9d74165736cd1d5ff768ff3c7d12d8a8d5"><code>26449f9</code></a> release: v9.14.3</li> <li>See full diff in <a href="https://github.com/intlify/vue-i18n/commits/v9.14.3/packages/vue-i18n">compare view</a></li> </ul> </details> <br /> [![Dependabot compatibility score](https://dependabot-badges.githubapp.com/badges/compatibility_score?dependency-name=vue-i18n&package-manager=npm_and_yarn&previous-version=9.14.2&new-version=9.14.3)](https://docs.github.com/en/github/managing-security-vulnerabilities/about-dependabot-security-updates#about-compatibility-scores) Dependabot will resolve any conflicts with this PR as long as you don't alter it yourself. You can also trigger a rebase manually by commenting `@dependabot rebase`. [//]: # (dependabot-automerge-start) [//]: # (dependabot-automerge-end) --- <details> <summary>Dependabot commands and options</summary> <br /> You can trigger Dependabot actions by commenting on this PR: - `@dependabot rebase` will rebase this PR - `@dependabot recreate` will recreate this PR, overwriting any edits that have been made to it - `@dependabot merge` will merge this PR after your CI passes on it - `@dependabot squash and merge` will squash and merge this PR after your CI passes on it - `@dependabot cancel merge` will cancel a previously requested merge and block automerging - `@dependabot reopen` will reopen this PR if it is closed - `@dependabot close` will close this PR and stop Dependabot recreating it. You can achieve the same result by closing it manually - `@dependabot show <dependency name> ignore conditions` will show all of the ignore conditions of the specified dependency - `@dependabot ignore this major version` will close this PR and stop Dependabot creating any more for this major version (unless you reopen the PR or upgrade to it yourself) - `@dependabot ignore this minor version` will close this PR and stop Dependabot creating any more for this minor version (unless you reopen the PR or upgrade to it yourself) - `@dependabot ignore this dependency` will close this PR and stop Dependabot creating any more for this dependency (unless you reopen the PR or upgrade to it yourself) You can disable automated security fix PRs for this repo from the [Security Alerts page](https://github.com/chatwoot/chatwoot/network/alerts). </details> Signed-off-by: dependabot[bot] <support@github.com> Co-authored-by: dependabot[bot] <49699333+dependabot[bot]@users.noreply.github.com>	2025-03-07 11:49:36 -08:00
PranavandGitHub	8fefdea4e8	chore: Dynamically load OldSidebar if needed (#11038 ) Move old sidebar loading to async	2025-03-06 19:12:54 -08:00
PranavandGitHub	a513f152ed	fix: Extend the locale without variant check for article locales as well (#11021 ) We allow users to select locale variants when creating the help center (e.g., pt_BR or en_UK). However, the selected variant may not always be available for translation in the app. In such cases, we need to fall back to either the base language or the default locale. While this fallback logic was implemented for the portal locale, it was missing for article locales. This PR fixes that issue.	2025-03-06 18:24:46 -08:00
Muhsin Keloth GitHub Sojan	a0cf25ccde	chore: Rescue slack link unfurling errors. (#11033 ) Fixes https://linear.app/chatwoot/issue/CW-4122/slackwebapierrorsmissingscope-missing-scope This PR adds the ability to handle errors when scopes are missing during link unfurling. Since link unfurling is just a nice-to-have feature that doesn't affect core functionality, we will silently ignore these errors. --------- Co-authored-by: Sojan <sojan@pepalo.com>	2025-03-06 15:57:16 -08:00
PranavandGitHub	48a5daa0f4	Merge branch 'develop' into live-agent-reports-controller	2025-02-27 16:34:59 -08:00
Pranav	f01a654ab1	Merge branch 'develop' into live-agent-reports-controller	2025-02-26 18:39:40 -08:00
Vishnu Narayanan	519ca03d19	Revert "fix: Update rendering logic for the "Read Documentation" link (#10965 )" This reverts commit `9dae11c1e2`.	2025-02-25 18:51:15 +05:30
PranavandVishnu Narayanan	9dae11c1e2	fix: Update rendering logic for the "Read Documentation" link (#10965 ) Update the rendering logic based on the branding installation type etc. Used CustomBrandPolicyWrapper to render the child component	2025-02-25 17:39:58 +05:30
PranavandGitHub	78a9e57ef6	Merge branch 'heatmap-last-30-days' into live-agent-reports-controller	2025-02-11 00:34:18 -08:00
PranavandGitHub	064d234dcc	Merge branch 'develop' into heatmap-last-30-days	2025-02-11 00:34:07 -08:00
PranavandGitHub	1149229c0b	Merge branch 'heatmap-last-30-days' into live-agent-reports-controller	2025-02-10 23:16:49 -08:00
PranavandGitHub	686105e30a	Merge branch 'develop' into heatmap-last-30-days	2025-02-10 23:16:40 -08:00
PranavandGitHub	011d13173b	Merge branch 'heatmap-last-30-days' into live-agent-reports-controller	2025-02-10 20:22:54 -08:00
PranavandGitHub	4aac56b3bc	Merge branch 'develop' into heatmap-last-30-days	2025-02-10 20:22:23 -08:00
PranavandGitHub	dc4a4a2418	Merge branch 'heatmap-last-30-days' into live-agent-reports-controller	2025-02-10 19:34:14 -08:00
PranavandGitHub	d3f64789c0	Merge branch 'develop' into heatmap-last-30-days	2025-02-10 19:34:02 -08:00
Pranav	e7847e3f69	Fix branding	2025-02-05 21:36:07 -08:00
Pranav	4a63b54630	CSVSafe -> CSV	2025-02-05 20:59:47 -08:00
Pranav	401babb844	Update Open Conversations	2025-02-05 20:59:08 -08:00
PranavandGitHub	3500b1a487	Merge branch 'heatmap-last-30-days' into live-agent-reports-controller	2025-02-05 20:08:13 -08:00
PranavandGitHub	2cf8856b62	Merge branch 'develop' into heatmap-last-30-days	2025-02-05 20:08:02 -08:00
Pranav	698642fecb	Add live team reports	2025-02-05 19:26:46 -08:00
Pranav	b235d66f81	Add liveagentreports	2025-02-05 19:13:24 -08:00
Pranav	2545e26e8f	Fix eslint	2025-02-05 19:06:20 -08:00
Pranav	6386142348	feat: Allow users to see heatmap for last 30 days	2025-02-05 18:33:23 -08:00