Add live team reports

app/javascript/dashboard/i18n/locale/en/report.json

@@ -476,6 +476,17 @@
         "STATUS": "Status"
       }
     },
+    "TEAM_CONVERSATIONS": {
+      "HEADER": "Conversations by teams",
+      "LOADING_MESSAGE": "Loading team metrics...",
+      "NO_TEAMS": "There is no data available",
+      "TABLE_HEADER": {
+        "AGENT": "Team",
+        "OPEN": "Open",
+        "UNATTENDED": "Unattended",
+        "STATUS": "Status"
+      }
+    },
     "AGENT_STATUS": {
       "HEADER": "Agent status",
       "ONLINE": "Online",

app/javascript/dashboard/routes/dashboard/settings/reports/LiveReports.vue

@@ -6,6 +6,7 @@ import { OVERVIEW_METRICS } from './constants';
 import ReportHeader from './components/ReportHeader.vue';
 import HeatmapContainer from './components/HeatmapContainer.vue';
 import AgentLiveReportContainer from './components/AgentLiveReportContainer.vue';
+import TeamLiveReportContainer from './components/TeamLiveReportContainer.vue';
 export const FETCH_INTERVAL = 60000;
 
 export default {
@@ -15,6 +16,7 @@ export default {
     MetricCard,
     HeatmapContainer,
     AgentLiveReportContainer,
+    TeamLiveReportContainer,
   },
   data() {
     return {
@@ -127,5 +129,6 @@ export default {
     </div>
     <HeatmapContainer />
     <AgentLiveReportContainer />
+    <TeamLiveReportContainer />
   </div>
 </template>

app/javascript/dashboard/routes/dashboard/settings/reports/components/TeamLiveReportContainer.vue

@@ -0,0 +1,36 @@
+<script setup>
+import { onMounted } from 'vue';
+
+import MetricCard from './overview/MetricCard.vue';
+import { useStore, useMapGetter } from 'dashboard/composables/store';
+import { useLiveRefresh } from 'dashboard/composables/useLiveRefresh';
+import TeamTable from './overview/TeamTable.vue';
+
+const store = useStore();
+
+const uiFlags = useMapGetter('getOverviewUIFlags');
+const teamConversationMetric = useMapGetter('getTeamConversationMetric');
+const teams = useMapGetter('teams/getTeams');
+
+const fetchData = () => store.dispatch('fetchTeamConversationMetric');
+
+const { startRefetching } = useLiveRefresh(fetchData);
+
+onMounted(() => {
+  store.dispatch('teams/get');
+  fetchData();
+  startRefetching();
+});
+</script>
+
+<template>
+  <div class="flex flex-row flex-wrap max-w-full">
+    <MetricCard :header="$t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.HEADER')">
+      <TeamTable
+        :teams="teams"
+        :team-metrics="teamConversationMetric"
+        :is-loading="uiFlags.isFetchingTeamConversationMetric"
+      />
+    </MetricCard>
+  </div>
+</template>

app/javascript/dashboard/routes/dashboard/settings/reports/components/overview/TeamTable.vue

@@ -0,0 +1,115 @@
+<script setup>
+import { computed, h } from 'vue';
+import {
+  useVueTable,
+  createColumnHelper,
+  getCoreRowModel,
+  getPaginationRowModel,
+} from '@tanstack/vue-table';
+import { useI18n } from 'vue-i18n';
+
+import Spinner from 'shared/components/Spinner.vue';
+import EmptyState from 'dashboard/components/widgets/EmptyState.vue';
+import Table from 'dashboard/components/table/Table.vue';
+import Pagination from 'dashboard/components/table/Pagination.vue';
+
+const { teams, teamMetrics } = defineProps({
+  teams: {
+    type: Array,
+    default: () => [],
+  },
+  teamMetrics: {
+    type: Array,
+    default: () => [],
+  },
+  isLoading: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const { t } = useI18n();
+
+const getTeamMetrics = id =>
+  teamMetrics.find(metrics => metrics.team_id === Number(id)) || {};
+
+const tableData = computed(() =>
+  teams
+    .map(team => {
+      const metric = getTeamMetrics(team.id);
+      return {
+        agent: team.name,
+        open: metric.open || 0,
+        unattended: metric.unattended || 0,
+      };
+    })
+    .sort((a, b) => {
+      // First sort by open tickets (descending)
+      const openDiff = b.open - a.open;
+      // If open tickets are equal, sort by name (ascending)
+      if (openDiff === 0) {
+        return a.agent.localeCompare(b.agent);
+      }
+      return openDiff;
+    })
+);
+
+const defaulSpanRender = cellProps =>
+  h(
+    'span',
+    {
+      class: cellProps.getValue() ? '' : 'text-slate-300 dark:text-slate-700',
+    },
+    cellProps.getValue() ? cellProps.getValue() : '---'
+  );
+
+const columnHelper = createColumnHelper();
+const columns = [
+  columnHelper.accessor('agent', {
+    header: t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.TABLE_HEADER.AGENT'),
+    cell: defaulSpanRender,
+
+    size: 250,
+  }),
+  columnHelper.accessor('open', {
+    header: t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.TABLE_HEADER.OPEN'),
+    cell: defaulSpanRender,
+    size: 100,
+  }),
+  columnHelper.accessor('unattended', {
+    header: t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.TABLE_HEADER.UNATTENDED'),
+    cell: defaulSpanRender,
+    size: 100,
+  }),
+];
+
+const table = useVueTable({
+  get data() {
+    return tableData.value;
+  },
+  columns,
+  enableSorting: false,
+  getCoreRowModel: getCoreRowModel(),
+  getPaginationRowModel: getPaginationRowModel(),
+});
+</script>
+
+<template>
+  <div class="flex flex-col flex-1">
+    <Table :table="table" class="max-h-[calc(100vh-21.875rem)]" />
+    <Pagination class="mt-2" :table="table" />
+    <div
+      v-if="isLoading"
+      class="items-center flex text-base justify-center p-8"
+    >
+      <Spinner />
+      <span>
+        {{ $t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.LOADING_MESSAGE') }}
+      </span>
+    </div>
+    <EmptyState
+      v-else-if="!isLoading && !teams.length"
+      :title="$t('OVERVIEW_REPORTS.TEAM_CONVERSATIONS.NO_TEAMS')"
+    />
+  </div>
+</template>

app/javascript/dashboard/store/modules/reports.js

@@ -55,10 +55,12 @@ const state = {
       isFetchingAccountConversationMetric: false,
       isFetchingAccountConversationsHeatmap: false,
       isFetchingAgentConversationMetric: false,
+      isFetchingTeamConversationMetric: false,
     },
     accountConversationMetric: {},
     accountConversationHeatmap: [],
     agentConversationMetric: [],
+    teamConversationMetric: [],
   },
 };
 
@@ -81,6 +83,9 @@ const getters = {
   getAgentConversationMetric(_state) {
     return _state.overview.agentConversationMetric;
   },
+  getTeamConversationMetric(_state) {
+    return _state.overview.teamConversationMetric;
+  },
   getOverviewUIFlags($state) {
     return $state.overview.uiFlags;
   },
@@ -175,6 +180,18 @@ export const actions = {
         commit(types.default.TOGGLE_AGENT_CONVERSATION_METRIC_LOADING, false);
       });
   },
+  fetchTeamConversationMetric({ commit }) {
+    commit(types.default.TOGGLE_TEAM_CONVERSATION_METRIC_LOADING, true);
+    liveReports
+      .getGroupedConversations({ groupBy: 'team_id' })
+      .then(teamMetric => {
+        commit(types.default.SET_TEAM_CONVERSATION_METRIC, teamMetric.data);
+        commit(types.default.TOGGLE_TEAM_CONVERSATION_METRIC_LOADING, false);
+      })
+      .catch(() => {
+        commit(types.default.TOGGLE_TEAM_CONVERSATION_METRIC_LOADING, false);
+      });
+  },
   downloadAgentReports(_, reportObj) {
     return Report.getAgentReports(reportObj)
       .then(response => {
@@ -280,6 +297,12 @@ const mutations = {
   [types.default.TOGGLE_AGENT_CONVERSATION_METRIC_LOADING](_state, flag) {
     _state.overview.uiFlags.isFetchingAgentConversationMetric = flag;
   },
+  [types.default.SET_TEAM_CONVERSATION_METRIC](_state, metricData) {
+    _state.overview.teamConversationMetric = metricData;
+  },
+  [types.default.TOGGLE_TEAM_CONVERSATION_METRIC_LOADING](_state, flag) {
+    _state.overview.uiFlags.isFetchingTeamConversationMetric = flag;
+  },
 };
 
 export default {

app/javascript/dashboard/store/mutation-types.js

@@ -335,4 +335,8 @@ export default {
   SET_SLA_REPORTS: 'SET_SLA_REPORTS',
   SET_SLA_REPORTS_METRICS: 'SET_SLA_REPORTS_METRICS',
   SET_SLA_REPORTS_META: 'SET_SLA_REPORTS_META',
+
+  SET_TEAM_CONVERSATION_METRIC: 'SET_TEAM_CONVERSATION_METRIC',
+  TOGGLE_TEAM_CONVERSATION_METRIC_LOADING:
+    'TOGGLE_TEAM_CONVERSATION_METRIC_LOADING',
 };