chore: add logs for debug

feat: Add components to show steps in the copilot thinking process (#11530 )
This PR adds the components for new Copilot UI - Added a Header component - Added a thinking block. - Update the outline on copilot input --------- Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-05-22 10:08:19 +05:30 · 2025-05-22 10:08:19 +05:30 · 2025-05-22 10:08:19 +05:30 · 2025-05-22 10:08:19 +05:30 · 2025-05-22 10:08:19 +05:30 · 2025-05-22 10:08:19 +05:30
361 changed files with 6801 additions and 41426 deletions
@@ -73,15 +73,15 @@ jobs:
              libvips

      - run:
-          name: Install RVM and Ruby 3.4.4
+          name: Install RVM and Ruby 3.3.3
          command: |
            sudo apt-get install -y gpg
            gpg --keyserver hkp://keyserver.ubuntu.com --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3 7D2BAF1CF37B13E2069D6956105BD0E739499BDB
            \curl -sSL https://get.rvm.io | bash -s stable
            echo 'source ~/.rvm/scripts/rvm' >> $BASH_ENV
            source ~/.rvm/scripts/rvm
-            rvm install "3.4.4"
-            rvm use 3.4.4 --default
+            rvm install "3.3.3"
+            rvm use 3.3.3 --default
            gem install bundler -v 2.5.16

      - run:
@@ -99,17 +99,17 @@ jobs:
            chmod +x ~/tmp/cc-test-reporter

      # Swagger verification
-      # - run:
-      #     name: Verify swagger API specification
-      #     command: |
-      #       bundle exec rake swagger:build
-      #       if [[ `git status swagger/swagger.json --porcelain` ]]
-      #       then
-      #         echo "ERROR: The swagger.json file is not in sync with the yaml specification. Run 'rake swagger:build' and commit 'swagger/swagger.json'."
-      #         exit 1
-      #       fi
-      #       curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/6.3.0/openapi-generator-cli-6.3.0.jar > ~/tmp/openapi-generator-cli-6.3.0.jar
-      #       java -jar ~/tmp/openapi-generator-cli-6.3.0.jar validate -i swagger/swagger.json
+      - run:
+          name: Verify swagger API specification
+          command: |
+            bundle exec rake swagger:build
+            if [[ `git status swagger/swagger.json --porcelain` ]]
+            then
+              echo "ERROR: The swagger.json file is not in sync with the yaml specification. Run 'rake swagger:build' and commit 'swagger/swagger.json'."
+              exit 1
+            fi
+            curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/6.3.0/openapi-generator-cli-6.3.0.jar > ~/tmp/openapi-generator-cli-6.3.0.jar
+            java -jar ~/tmp/openapi-generator-cli-6.3.0.jar validate -i swagger/swagger.json

      # we remove the FRONTED_URL from the .env before running the tests
      - run:
@@ -139,26 +139,26 @@ jobs:
          command: bundle exec bundle audit update && bundle exec bundle audit check -v

      # Rubocop linting
-      # - run:
-      #     name: Rubocop
-      #     command: bundle exec rubocop
+      - run:
+          name: Rubocop
+          command: bundle exec rubocop

-      # # ESLint linting
-      # - run:
-      #     name: eslint
-      #     command: pnpm run eslint
+      # ESLint linting
+      - run:
+          name: eslint
+          command: pnpm run eslint

-      # - run:
-      #     name: Run frontend tests
-      #     command: |
-      #       mkdir -p ~/build/coverage/frontend
-      #       ~/tmp/cc-test-reporter before-build
-      #       pnpm run test:coverage
+      - run:
+          name: Run frontend tests
+          command: |
+            mkdir -p ~/build/coverage/frontend
+            ~/tmp/cc-test-reporter before-build
+            pnpm run test:coverage

-      # - run:
-      #     name: Code Climate Test Coverage (Frontend)
-      #     command: |
-      #       ~/tmp/cc-test-reporter format-coverage -t lcov -o "~/build/coverage/frontend/codeclimate.frontend_$CIRCLE_NODE_INDEX.json"
+      - run:
+          name: Code Climate Test Coverage (Frontend)
+          command: |
+            ~/tmp/cc-test-reporter format-coverage -t lcov -o "~/build/coverage/frontend/codeclimate.frontend_$CIRCLE_NODE_INDEX.json"

      # Run backend tests
      - run:
@@ -175,17 +175,17 @@ jobs:
                              -- ${TESTFILES}
          no_output_timeout: 30m

-      # - run:
-      #     name: Code Climate Test Coverage (Backend)
-      #     command: |
-      #       ~/tmp/cc-test-reporter format-coverage -t simplecov -o "~/build/coverage/backend/codeclimate.$CIRCLE_NODE_INDEX.json"
+      - run:
+          name: Code Climate Test Coverage (Backend)
+          command: |
+            ~/tmp/cc-test-reporter format-coverage -t simplecov -o "~/build/coverage/backend/codeclimate.$CIRCLE_NODE_INDEX.json"

-      # - run:
-      #     name: List coverage directory contents
-      #     command: |
-      #       ls -R ~/build/coverage
+      - run:
+          name: List coverage directory contents
+          command: |
+            ls -R ~/build/coverage

-      # - persist_to_workspace:
-      #     root: ~/build
-      #     paths:
-      #       - coverage
+      - persist_to_workspace:
+          root: ~/build
+          paths:
+            - coverage
@@ -12,7 +12,7 @@ services:
      args:
        VARIANT: 'ubuntu-22.04'
        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.4.4'
+        RUBY_VERSION: '3.3.3'
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
        USER_UID: '1000'
        USER_GID: '1000'
@@ -25,7 +25,7 @@ services:
      args:
        VARIANT: 'ubuntu-22.04'
        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.4.4'
+        RUBY_VERSION: '3.3.3'
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
        USER_UID: '1000'
        USER_GID: '1000'
@@ -1,10 +1,7 @@
-plugins:
+require:
  - rubocop-performance
  - rubocop-rails
  - rubocop-rspec
-  - rubocop-factory_bot
-
-require:
  - ./rubocop/use_from_email.rb
  - ./rubocop/custom_cop_location.rb

@@ -16,61 +13,44 @@ Metrics/ClassLength:
  Exclude:
    - 'app/models/message.rb'
    - 'app/models/conversation.rb'
-
 Metrics/MethodLength:
  Max: 19
-  Exclude:
-    - 'enterprise/lib/captain/agent.rb'
-
 RSpec/ExampleLength:
  Max: 25
-
 Style/Documentation:
  Enabled: false
-
 Style/ExponentialNotation:
  Enabled: false
-
 Style/FrozenStringLiteralComment:
  Enabled: false
-
 Style/SymbolArray:
  Enabled: false
-
 Style/OpenStructUse:
  Enabled: false
-
 Style/OptionalBooleanParameter:
  Exclude:
    - 'app/services/email_templates/db_resolver_service.rb'
    - 'app/dispatchers/dispatcher.rb'
-
 Style/GlobalVars:
  Exclude:
    - 'config/initializers/01_redis.rb'
    - 'config/initializers/rack_attack.rb'
    - 'lib/redis/alfred.rb'
    - 'lib/global_config.rb'
-
 Style/ClassVars:
  Exclude:
    - 'app/services/email_templates/db_resolver_service.rb'
-
 Lint/MissingSuper:
  Exclude:
    - 'app/drops/base_drop.rb'
-
 Lint/SymbolConversion:
  Enabled: false
-
 Lint/EmptyBlock:
  Exclude:
    - 'app/views/api/v1/accounts/conversations/toggle_status.json.jbuilder'
-
 Lint/OrAssignmentToConstant:
  Exclude:
    - 'lib/redis/config.rb'
-
 Metrics/BlockLength:
  Max: 30
  Exclude:
@@ -78,16 +58,10 @@ Metrics/BlockLength:
    - '**/routes.rb'
    - 'config/environments/*'
    - db/schema.rb
-
 Metrics/ModuleLength:
  Exclude:
    - lib/seeders/message_seeder.rb
    - spec/support/slack_stubs.rb
-
-Rails/HelperInstanceVariable:
-  Exclude:
-    - enterprise/app/helpers/captain/chat_helper.rb
-
 Rails/ApplicationController:
  Exclude:
    - 'app/controllers/api/v1/widget/messages_controller.rb'
@@ -97,101 +71,74 @@ Rails/ApplicationController:
    - 'app/controllers/platform_controller.rb'
    - 'app/controllers/public_controller.rb'
    - 'app/controllers/survey/responses_controller.rb'
-
 Rails/FindEach:
  Enabled: true
  Include:
    - 'app/**/*.rb'
-
 Rails/CompactBlank:
  Enabled: false
-
 Rails/EnvironmentVariableAccess:
  Enabled: false
-
 Rails/TimeZoneAssignment:
  Enabled: false
-
 Rails/RedundantPresenceValidationOnBelongsTo:
  Enabled: false
-
-Rails/InverseOf:
-  Exclude:
-    - enterprise/app/models/captain/assistant.rb
-
-Rails/UniqueValidationWithoutIndex:
-  Exclude:
-    - app/models/canned_response.rb
-    - app/models/telegram_bot.rb
-    - enterprise/app/models/captain_inbox.rb
-    - 'app/models/channel/twitter_profile.rb'
-    - 'app/models/webhook.rb'
-    - 'app/models/contact.rb'
-
 Style/ClassAndModuleChildren:
  EnforcedStyle: compact
  Exclude:
    - 'config/application.rb'
    - 'config/initializers/monkey_patches/*'
-
 Style/MapToHash:
  Enabled: false
-
 Style/HashSyntax:
  Enabled: true
  EnforcedStyle: no_mixed_keys
  EnforcedShorthandSyntax: never
-
 RSpec/NestedGroups:
  Enabled: true
  Max: 4
-
 RSpec/MessageSpies:
  Enabled: false
-
 RSpec/StubbedMock:
  Enabled: false
-
+RSpec/FactoryBot/SyntaxMethods:
+  Enabled: false
 Naming/VariableNumber:
  Enabled: false
-
 Naming/MemoizedInstanceVariableName:
  Exclude:
    - 'app/models/message.rb'
-
 Style/GuardClause:
  Exclude:
    - 'app/builders/account_builder.rb'
    - 'app/models/attachment.rb'
    - 'app/models/message.rb'
-
 Metrics/AbcSize:
  Max: 26
  Exclude:
    - 'app/controllers/concerns/auth_helper.rb'
-
+Rails/UniqueValidationWithoutIndex:
+  Exclude:
+    - 'app/models/channel/twitter_profile.rb'
+    - 'app/models/webhook.rb'
+    - 'app/models/contact.rb'
    - 'app/models/integrations/hook.rb'
    - 'app/models/canned_response.rb'
    - 'app/models/telegram_bot.rb'
-
 Rails/RenderInline:
  Exclude:
    - 'app/controllers/swagger_controller.rb'
-
 Rails/ThreeStateBooleanColumn:
  Exclude:
    - 'db/migrate/20230503101201_create_sla_policies.rb'
-
 RSpec/IndexedLet:
  Enabled: false
-
 RSpec/NamedSubject:
  Enabled: false

 # we should bring this down
 RSpec/MultipleExpectations:
  Max: 7
-
 RSpec/MultipleMemoizedHelpers:
  Max: 14

@@ -219,121 +166,3 @@ AllCops:
    - 'tmp/**/*'
    - 'storage/**/*'
    - 'db/migrate/20230426130150_init_schema.rb'
-
-FactoryBot/SyntaxMethods:
-  Enabled: false
-
-# Disable new rules causing errors
-Layout/LeadingCommentSpace:
-  Enabled: false
-
-Style/ReturnNilInPredicateMethodDefinition:
-  Enabled: false
-
-Style/RedundantParentheses:
-  Enabled: false
-
-Performance/StringIdentifierArgument:
-  Enabled: false
-
-Layout/EmptyLinesAroundExceptionHandlingKeywords:
-  Enabled: false
-
-Lint/LiteralAsCondition:
-  Enabled: false
-
-Style/RedundantReturn:
-  Enabled: false
-
-Layout/SpaceAroundOperators:
-  Enabled: false
-
-Rails/EnvLocal:
-  Enabled: false
-
-Rails/WhereRange:
-  Enabled: false
-
-Lint/UselessConstantScoping:
-  Enabled: false
-
-Style/MultipleComparison:
-  Enabled: false
-
-Bundler/OrderedGems:
-  Enabled: false
-
-RSpec/ExampleWording:
-  Enabled: false
-
-RSpec/ReceiveMessages:
-  Enabled: false
-
-FactoryBot/AssociationStyle:
-  Enabled: false
-
-Rails/EnumSyntax:
-  Enabled: false
-
-Lint/RedundantTypeConversion:
-  Enabled: false
-
-# Additional rules to disable
-Rails/RedundantActiveRecordAllMethod:
-  Enabled: false
-
-Layout/TrailingEmptyLines:
-  Enabled: false
-
-Style/SafeNavigationChainLength:
-  Enabled: false
-
-Lint/SafeNavigationConsistency:
-  Enabled: false
-
-Lint/CopDirectiveSyntax:
-  Enabled: false
-
-# Final set of rules to disable
-FactoryBot/ExcessiveCreateList:
-  Enabled: false
-
-RSpec/MissingExpectationTargetMethod:
-  Enabled: false
-
-Performance/InefficientHashSearch:
-  Enabled: false
-
-Style/RedundantSelfAssignmentBranch:
-  Enabled: false
-
-Style/YAMLFileRead:
-  Enabled: false
-
-Layout/ExtraSpacing:
-  Enabled: false
-
-Style/RedundantFilterChain:
-  Enabled: false
-
-Performance/MapMethodChain:
-  Enabled: false
-
-Rails/RootPathnameMethods:
-  Enabled: false
-
-Style/SuperArguments:
-  Enabled: false
-
-# Final remaining rules to disable
-Rails/Delegate:
-  Enabled: false
-
-Style/CaseLikeIf:
-  Enabled: false
-
-FactoryBot/RedundantFactoryOption:
-  Enabled: false
-
-FactoryBot/FactoryAssociationWithStrategy:
-  Enabled: false
@@ -1 +1 @@
-3.4.4
+3.3.3
@@ -1,10 +1,10 @@
 source 'https://rubygems.org'

-ruby '3.4.4'
+ruby '3.3.3'

 ##-- base gems for rails --##
 gem 'rack-cors', '2.0.0', require: 'rack/cors'
-gem 'rails', '~> 7.1'
+gem 'rails', '~> 7.0.8.4'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false

@@ -33,8 +33,6 @@ gem 'liquid'
 gem 'commonmarker'
 # Validate Data against JSON Schema
 gem 'json_schemer'
-# used in swagger build
-gem 'json_refs'
 # Rack middleware for blocking & throttling abusive requests
 gem 'rack-attack', '>= 6.7.0'
 # a utility tool for streaming, flexible and safe downloading of remote files
@@ -198,6 +196,9 @@ group :development do
  gem 'scss_lint', require: false
  gem 'web-console', '>= 4.2.1'

+  # used in swagger build
+  gem 'json_refs'
+
  # When we want to squash migrations
  gem 'squasher'

@@ -236,7 +237,6 @@ group :development, :test do
  gem 'rubocop-performance', require: false
  gem 'rubocop-rails', require: false
  gem 'rubocop-rspec', require: false
-  gem 'rubocop-factory_bot', require: false
  gem 'seed_dump'
  gem 'shoulda-matchers'
  gem 'simplecov', '0.17.1', require: false
@@ -25,89 +25,76 @@ GIT
 GEM
  remote: https://rubygems.org/
  specs:
-    actioncable (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actioncable (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      nio4r (~> 2.0)
      websocket-driver (>= 0.6.1)
-      zeitwerk (~> 2.6)
-    actionmailbox (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailbox (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      mail (>= 2.7.1)
      net-imap
      net-pop
      net-smtp
-    actionmailer (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailer (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      actionview (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      mail (~> 2.5, >= 2.5.4)
      net-imap
      net-pop
      net-smtp
-      rails-dom-testing (~> 2.2)
-    actionpack (7.1.5.1)
-      actionview (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      nokogiri (>= 1.8.5)
-      racc
-      rack (>= 2.2.4)
-      rack-session (>= 1.0.1)
+      rails-dom-testing (~> 2.0)
+    actionpack (7.0.8.7)
+      actionview (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+      rack (~> 2.0, >= 2.2.4)
      rack-test (>= 0.6.3)
-      rails-dom-testing (~> 2.2)
-      rails-html-sanitizer (~> 1.6)
-    actiontext (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+      rails-dom-testing (~> 2.0)
+      rails-html-sanitizer (~> 1.0, >= 1.2.0)
+    actiontext (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      globalid (>= 0.6.0)
      nokogiri (>= 1.8.5)
-    actionview (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionview (7.0.8.7)
+      activesupport (= 7.0.8.7)
      builder (~> 3.1)
-      erubi (~> 1.11)
-      rails-dom-testing (~> 2.2)
-      rails-html-sanitizer (~> 1.6)
+      erubi (~> 1.4)
+      rails-dom-testing (~> 2.0)
+      rails-html-sanitizer (~> 1.1, >= 1.2.0)
    active_record_query_trace (1.8)
-    activejob (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activejob (7.0.8.7)
+      activesupport (= 7.0.8.7)
      globalid (>= 0.3.6)
-    activemodel (7.1.5.1)
-      activesupport (= 7.1.5.1)
-    activerecord (7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      timeout (>= 0.4.0)
-    activerecord-import (2.1.0)
+    activemodel (7.0.8.7)
+      activesupport (= 7.0.8.7)
+    activerecord (7.0.8.7)
+      activemodel (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+    activerecord-import (1.4.1)
      activerecord (>= 4.2)
-    activestorage (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activestorage (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      marcel (~> 1.0)
-    activesupport (7.1.5.1)
-      base64
-      benchmark (>= 0.3)
-      bigdecimal
+      mini_mime (>= 1.1.0)
+    activesupport (7.0.8.7)
      concurrent-ruby (~> 1.0, >= 1.0.2)
-      connection_pool (>= 2.2.5)
-      drb
      i18n (>= 1.6, < 2)
-      logger (>= 1.4.2)
      minitest (>= 5.1)
-      mutex_m
-      securerandom (>= 0.3)
      tzinfo (~> 2.0)
-    acts-as-taggable-on (12.0.0)
-      activerecord (>= 7.1, < 8.1)
-      zeitwerk (>= 2.4, < 3.0)
+    acts-as-taggable-on (9.0.1)
+      activerecord (>= 6.0, < 7.1)
    addressable (2.8.7)
      public_suffix (>= 2.0.2, < 7.0)
    administrate (0.20.1)
@@ -129,7 +116,7 @@ GEM
    annotate (3.2.0)
      activerecord (>= 3.2, < 8.0)
      rake (>= 10.4, < 14.0)
-    ast (2.4.3)
+    ast (2.4.2)
    attr_extras (7.1.0)
    audited (5.4.1)
      activerecord (>= 5.0, < 7.7)
@@ -155,15 +142,14 @@ GEM
      statsd-ruby (~> 1.1)
    base64 (0.2.0)
    bcrypt (3.1.20)
-    benchmark (0.4.0)
-    bigdecimal (3.1.9)
+    bigdecimal (3.1.8)
    bindex (0.8.1)
    bootsnap (1.16.0)
      msgpack (~> 1.2)
    brakeman (5.4.1)
    browser (5.3.1)
    builder (3.3.0)
-    bullet (8.0.7)
+    bullet (7.0.7)
      activesupport (>= 3.0.0)
      uniform_notifier (~> 1.11)
    bundle-audit (0.1.0)
@@ -175,8 +161,8 @@ GEM
    climate_control (1.2.0)
    coderay (1.1.3)
    commonmarker (0.23.10)
-    concurrent-ruby (1.3.5)
-    connection_pool (2.5.3)
+    concurrent-ruby (1.3.4)
+    connection_pool (2.4.1)
    crack (1.0.0)
      bigdecimal
      rexml
@@ -190,10 +176,16 @@ GEM
      activerecord (>= 5.a)
      database_cleaner-core (~> 2.0.0)
    database_cleaner-core (2.0.1)
-    date (3.4.1)
-    ddtrace (0.48.0)
-      ffi (~> 1.0)
+    datadog-ci (0.8.3)
      msgpack
+    date (3.4.1)
+    ddtrace (1.23.2)
+      datadog-ci (~> 0.8.1)
+      debase-ruby_core_source (= 3.3.1)
+      libdatadog (~> 7.0.0.1.0)
+      libddwaf (~> 1.14.0.0.0)
+      msgpack
+    debase-ruby_core_source (3.3.1)
    debug (1.8.0)
      irb (>= 1.5.0)
      reline (>= 0.3.1)
@@ -204,10 +196,10 @@ GEM
      railties (>= 4.1.0)
      responders
      warden (~> 1.2.3)
-    devise_token_auth (1.2.5)
+    devise_token_auth (1.2.3)
      bcrypt (~> 3.0)
      devise (> 3.5.2, < 5)
-      rails (>= 4.2.0, < 8.1)
+      rails (>= 4.2.0, < 7.2)
    diff-lcs (1.5.1)
    digest-crc (0.6.5)
      rake (>= 12.0.0, < 14.0.0)
@@ -220,7 +212,6 @@ GEM
      railties (>= 6.1)
    down (5.4.0)
      addressable (~> 2.8)
-    drb (2.2.3)
    dry-cli (1.1.0)
    ecma-re-validator (0.4.0)
      regexp_parser (~> 2.2)
@@ -263,10 +254,7 @@ GEM
    fcm (1.0.8)
      faraday (>= 1.0.0, < 3.0)
      googleauth (~> 1)
-    ffi (1.17.2)
-    ffi (1.17.2-arm64-darwin)
-    ffi (1.17.2-x86_64-darwin)
-    ffi (1.17.2-x86_64-linux-gnu)
+    ffi (1.16.3)
    ffi-compiler (1.0.1)
      ffi (>= 1.0.0)
      rake
@@ -327,13 +315,16 @@ GEM
    google-cloud-translate-v3 (0.10.0)
      gapic-common (>= 0.20.0, < 2.a)
      google-cloud-errors (~> 1.0)
-    google-protobuf (3.25.7)
+    google-protobuf (3.25.5)
+    google-protobuf (3.25.5-arm64-darwin)
+    google-protobuf (3.25.5-x86_64-darwin)
+    google-protobuf (3.25.5-x86_64-linux)
    googleapis-common-protos (1.6.0)
      google-protobuf (>= 3.18, < 5.a)
      googleapis-common-protos-types (~> 1.7)
      grpc (~> 1.41)
-    googleapis-common-protos-types (1.20.0)
-      google-protobuf (>= 3.18, < 5.a)
+    googleapis-common-protos-types (1.14.0)
+      google-protobuf (~> 3.18)
    googleauth (1.11.2)
      faraday (>= 1.0, < 3.a)
      google-cloud-env (~> 2.1)
@@ -343,17 +334,17 @@ GEM
      signet (>= 0.16, < 2.a)
    groupdate (6.2.1)
      activesupport (>= 5.2)
-    grpc (1.72.0)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-arm64-darwin)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-arm64-darwin)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-x86_64-darwin)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-x86_64-darwin)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-x86_64-linux)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-x86_64-linux)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
    haikunator (1.1.1)
    hairtrigger (1.0.0)
@@ -379,7 +370,7 @@ GEM
      mini_mime (>= 1.0.0)
      multi_xml (>= 0.5.2)
    httpclient (2.8.3)
-    i18n (1.14.7)
+    i18n (1.14.6)
      concurrent-ruby (~> 1.0)
    image_processing (1.12.2)
      mini_magick (>= 4.9.5, < 5)
@@ -397,7 +388,7 @@ GEM
      rails-dom-testing (>= 1, < 3)
      railties (>= 4.2.0)
      thor (>= 0.14, < 2.0)
-    json (2.12.0)
+    json (2.6.3)
    json_refs (0.1.8)
      hana
    json_schemer (0.2.24)
@@ -432,13 +423,21 @@ GEM
      faraday-multipart
      json (>= 1.8)
      rexml
-    language_server-protocol (3.17.0.5)
    launchy (2.5.2)
      addressable (~> 2.8)
    letter_opener (1.8.1)
      launchy (>= 2.2, < 3)
+    libdatadog (7.0.0.1.0)
+    libdatadog (7.0.0.1.0-x86_64-linux)
+    libddwaf (1.14.0.0.0)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-arm64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-x86_64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-x86_64-linux)
+      ffi (~> 1.0)
    line-bot-api (1.28.0)
-    lint_roller (1.1.0)
    liquid (5.4.0)
    listen (3.8.0)
      rb-fsevent (~> 0.10, >= 0.10.3)
@@ -446,7 +445,7 @@ GEM
    llhttp-ffi (0.4.0)
      ffi-compiler (~> 1.0)
      rake (~> 13.0)
-    logger (1.7.0)
+    logger (1.6.0)
    lograge (0.14.0)
      actionpack (>= 4)
      activesupport (>= 4)
@@ -472,10 +471,10 @@ GEM
    mini_magick (4.12.0)
    mini_mime (1.1.5)
    mini_portile2 (2.8.8)
-    minitest (5.25.5)
+    minitest (5.25.4)
    mock_redis (0.36.0)
      ruby2_keywords
-    msgpack (1.8.0)
+    msgpack (1.7.0)
    multi_json (1.15.0)
    multi_xml (0.6.0)
    multipart-post (2.3.0)
@@ -546,16 +545,14 @@ GEM
    orm_adapter (0.5.0)
    os (1.1.4)
    ostruct (0.6.1)
-    parallel (1.27.0)
-    parser (3.3.8.0)
+    parallel (1.23.0)
+    parser (3.2.2.1)
      ast (~> 2.4.1)
-      racc
    pg (1.5.3)
    pg_search (2.3.6)
      activerecord (>= 5.2)
      activesupport (>= 5.2)
    pgvector (0.1.1)
-    prism (1.4.0)
    procore-sift (1.0.0)
      activerecord (>= 6.1)
    pry (0.14.2)
@@ -570,7 +567,7 @@ GEM
      activesupport (>= 3.0.0)
    raabro (1.4.0)
    racc (1.8.1)
-    rack (2.2.15)
+    rack (2.2.14)
    rack-attack (6.7.0)
      rack (>= 1.0, < 4)
    rack-contrib (2.5.0)
@@ -584,28 +581,23 @@ GEM
      rack (~> 2.2, >= 2.2.4)
    rack-proxy (0.7.7)
      rack
-    rack-session (1.0.2)
-      rack (< 3)
    rack-test (2.1.0)
      rack (>= 1.3)
    rack-timeout (0.6.3)
-    rackup (1.0.1)
-      rack (< 3)
-      webrick
-    rails (7.1.5.1)
-      actioncable (= 7.1.5.1)
-      actionmailbox (= 7.1.5.1)
-      actionmailer (= 7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actiontext (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    rails (7.0.8.7)
+      actioncable (= 7.0.8.7)
+      actionmailbox (= 7.0.8.7)
+      actionmailer (= 7.0.8.7)
+      actionpack (= 7.0.8.7)
+      actiontext (= 7.0.8.7)
+      actionview (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activemodel (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      bundler (>= 1.15.0)
-      railties (= 7.1.5.1)
+      railties (= 7.0.8.7)
    rails-dom-testing (2.2.0)
      activesupport (>= 5.0.0)
      minitest
@@ -613,14 +605,13 @@ GEM
    rails-html-sanitizer (1.6.1)
      loofah (~> 2.21)
      nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    railties (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      irb
-      rackup (>= 1.0.0)
+    railties (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+      method_source
      rake (>= 12.2)
-      thor (~> 1.0, >= 1.2.2)
-      zeitwerk (~> 2.6)
+      thor (~> 1.0)
+      zeitwerk (~> 2.5)
    rainbow (3.1.1)
    rake (13.2.1)
    rb-fsevent (0.11.2)
@@ -632,7 +623,7 @@ GEM
      connection_pool
    redis-namespace (1.10.0)
      redis (>= 4)
-    regexp_parser (2.10.0)
+    regexp_parser (2.8.0)
    reline (0.3.6)
      io-console (~> 0.5)
    representable (3.2.0)
@@ -652,7 +643,7 @@ GEM
    retriable (3.1.2)
    reverse_markdown (2.1.1)
      nokogiri
-    rexml (3.4.1)
+    rexml (3.3.9)
    rspec-core (3.13.0)
      rspec-support (~> 3.13.0)
    rspec-expectations (3.13.2)
@@ -672,36 +663,30 @@ GEM
    rspec-support (3.13.1)
    rspec_junit_formatter (0.6.0)
      rspec-core (>= 2, < 4, != 2.12.0)
-    rubocop (1.75.6)
+    rubocop (1.50.2)
      json (~> 2.3)
-      language_server-protocol (~> 3.17.0.2)
-      lint_roller (~> 1.1.0)
      parallel (~> 1.10)
-      parser (>= 3.3.0.2)
+      parser (>= 3.2.0.0)
      rainbow (>= 2.2.2, < 4.0)
-      regexp_parser (>= 2.9.3, < 3.0)
-      rubocop-ast (>= 1.44.0, < 2.0)
+      regexp_parser (>= 1.8, < 3.0)
+      rexml (>= 3.2.5, < 4.0)
+      rubocop-ast (>= 1.28.0, < 2.0)
      ruby-progressbar (~> 1.7)
-      unicode-display_width (>= 2.4.0, < 4.0)
-    rubocop-ast (1.44.1)
-      parser (>= 3.3.7.2)
-      prism (~> 1.4)
-    rubocop-factory_bot (2.27.1)
-      lint_roller (~> 1.1)
-      rubocop (~> 1.72, >= 1.72.1)
-    rubocop-performance (1.25.0)
-      lint_roller (~> 1.1)
-      rubocop (>= 1.75.0, < 2.0)
-      rubocop-ast (>= 1.38.0, < 2.0)
-    rubocop-rails (2.32.0)
+      unicode-display_width (>= 2.4.0, < 3.0)
+    rubocop-ast (1.28.1)
+      parser (>= 3.2.1.0)
+    rubocop-capybara (2.18.0)
+      rubocop (~> 1.41)
+    rubocop-performance (1.17.1)
+      rubocop (>= 1.7.0, < 2.0)
+      rubocop-ast (>= 0.4.0)
+    rubocop-rails (2.19.1)
      activesupport (>= 4.2.0)
-      lint_roller (~> 1.1)
      rack (>= 1.1)
-      rubocop (>= 1.75.0, < 2.0)
-      rubocop-ast (>= 1.44.0, < 2.0)
-    rubocop-rspec (3.6.0)
-      lint_roller (~> 1.1)
-      rubocop (~> 1.72, >= 1.72.1)
+      rubocop (>= 1.33.0, < 2.0)
+    rubocop-rspec (2.21.0)
+      rubocop (~> 1.33)
+      rubocop-capybara (~> 2.17)
    ruby-openai (7.3.1)
      event_stream_parser (>= 0.3.0, < 2.0.0)
      faraday (>= 1)
@@ -831,10 +816,8 @@ GEM
    unf (0.1.4)
      unf_ext
    unf_ext (0.0.8.2)
-    unicode-display_width (3.1.4)
-      unicode-emoji (~> 4.0, >= 4.0.4)
-    unicode-emoji (4.0.4)
-    uniform_notifier (1.17.0)
+    unicode-display_width (2.4.2)
+    uniform_notifier (1.16.0)
    uri (1.0.3)
    uri_template (0.7.0)
    valid_email2 (5.2.6)
@@ -862,9 +845,7 @@ GEM
      addressable (>= 2.8.0)
      crack (>= 0.3.2)
      hashdiff (>= 0.4.0, < 2.0.0)
-    webrick (1.9.1)
-    websocket-driver (0.7.7)
-      base64
+    websocket-driver (0.7.6)
      websocket-extensions (>= 0.1.0)
    websocket-extensions (0.1.5)
    wisper (2.0.0)
@@ -970,7 +951,7 @@ DEPENDENCIES
  rack-cors (= 2.0.0)
  rack-mini-profiler (>= 3.2.0)
  rack-timeout
-  rails (~> 7.1)
+  rails (~> 7.0.8.4)
  redis
  redis-namespace
  responders (>= 3.1.1)
@@ -979,7 +960,6 @@ DEPENDENCIES
  rspec-rails (>= 6.1.5)
  rspec_junit_formatter
  rubocop
-  rubocop-factory_bot
  rubocop-performance
  rubocop-rails
  rubocop-rspec
@@ -1017,7 +997,7 @@ DEPENDENCIES
  working_hours

 RUBY VERSION
-   ruby 3.4.4p34
+   ruby 3.3.3p89

 BUNDLED WITH
   2.5.16
@@ -59,13 +59,11 @@ class ContactInboxBuilder
  end

  def create_contact_inbox
-    attrs = {
+    ::ContactInbox.create_with(hmac_verified: hmac_verified || false).find_or_create_by!(
      contact_id: @contact.id,
      inbox_id: @inbox.id,
      source_id: @source_id
-    }
-
-    ::ContactInbox.where(attrs).first_or_create!(hmac_verified: hmac_verified || false)
+    )
  rescue ActiveRecord::RecordNotUnique
    Rails.logger.info("[ContactInboxBuilder] RecordNotUnique #{@source_id} #{@contact.id} #{@inbox.id}")
    update_old_contact_inbox
@@ -152,13 +152,11 @@ class Messages::Instagram::BaseMessageBuilder < Messages::Messenger::MessageBuil
  end

  def message_already_exists?
-    find_message_by_source_id(@messaging[:message][:mid]).present?
-  end
+    cw_message = conversation.messages.where(
+      source_id: @messaging[:message][:mid]
+    ).first

-  def find_message_by_source_id(source_id)
-    return unless source_id
-
-    @message = Message.find_by(source_id: source_id)
+    cw_message.present?
  end

  def all_unsupported_files?
@@ -68,7 +68,7 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController

  def article_params
    params.require(:article).permit(
-      :title, :slug, :position, :content, :description, :category_id, :author_id, :associated_article_id, :status,
+      :title, :slug, :position, :content, :description, :position, :category_id, :author_id, :associated_article_id, :status,
      :locale, meta: [:title,
                      :description,
                      { tags: [] }]
@@ -1,9 +1,9 @@
 class Platform::Api::V1::UsersController < PlatformController
  # ref: https://stackoverflow.com/a/45190318/939299
  # set resource is called for other actions already in platform controller
-  # we want to add login and token to that chain as well
-  before_action(only: [:login, :token]) { set_resource }
-  before_action(only: [:login, :token]) { validate_platform_app_permissible }
+  # we want to add login to that chain as well
+  before_action(only: [:login]) { set_resource }
+  before_action(only: [:login]) { validate_platform_app_permissible }

  def show; end

@@ -18,8 +18,6 @@ class Platform::Api::V1::UsersController < PlatformController
    render json: { url: @resource.generate_sso_link }
  end

-  def token; end
-
  def update
    @resource.assign_attributes(user_update_params)

@@ -32,17 +32,22 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
  end

  def allowed_configs
-    mapping = {
-      'facebook' => %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT],
-      'shopify' => %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET],
-      'microsoft' => %w[AZURE_APP_ID AZURE_APP_SECRET],
-      'email' => ['MAILER_INBOUND_EMAIL_DOMAIN'],
-      'linear' => %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET],
-      'slack' => %w[SLACK_CLIENT_ID SLACK_CLIENT_SECRET],
-      'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT]
-    }
-
-    @allowed_configs = mapping.fetch(@config, %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS])
+    @allowed_configs = case @config
+                       when 'facebook'
+                         %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT]
+                       when 'shopify'
+                         %w[SHOPIFY_CLIENT_ID SHOPIFY_CLIENT_SECRET]
+                       when 'microsoft'
+                         %w[AZURE_APP_ID AZURE_APP_SECRET]
+                       when 'email'
+                         ['MAILER_INBOUND_EMAIL_DOMAIN']
+                       when 'linear'
+                         %w[LINEAR_CLIENT_ID LINEAR_CLIENT_SECRET]
+                       when 'instagram'
+                         %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT]
+                       else
+                         %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS]
+                       end
  end
 end

@@ -42,7 +42,6 @@ const initialState = {
    conversationFaqs: false,
    memories: false,
  },
-  temperature: 1,
 };

 const state = reactive({ ...initialState });
@@ -88,7 +87,6 @@ const updateStateFromAssistant = assistant => {
    conversationFaqs: config.feature_faq || false,
    memories: config.feature_memory || false,
  };
-  state.temperature = config.temperature || 1;
 };

 const handleBasicInfoUpdate = async () => {
@@ -138,7 +136,6 @@ const handleInstructionsUpdate = async () => {
  const payload = {
    config: {
      ...props.assistant.config,
-      temperature: state.temperature || 1,
      instructions: state.instructions,
    },
  };
@@ -215,7 +212,7 @@ watch(

    <!-- Instructions Section -->
    <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.INSTRUCTIONS')">
-      <div class="flex flex-col gap-4">
+      <div class="flex flex-col gap-4 pt-4">
        <Editor
          v-model="state.instructions"
          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.INSTRUCTIONS.PLACEHOLDER')"
@@ -224,25 +221,6 @@ watch(
          :message-type="formErrors.instructions ? 'error' : 'info'"
        />

-        <div class="flex flex-col gap-2 mt-4">
-          <label class="text-sm font-medium text-n-slate-12">
-            {{ t('CAPTAIN.ASSISTANTS.FORM.TEMPERATURE.LABEL') }}
-          </label>
-          <div class="flex items-center gap-4">
-            <input
-              v-model="state.temperature"
-              type="range"
-              min="0"
-              max="1"
-              step="0.1"
-              class="w-full"
-            />
-            <span class="text-sm text-n-slate-12">{{ state.temperature }}</span>
-          </div>
-          <p class="text-sm text-n-slate-11 italic">
-            {{ t('CAPTAIN.ASSISTANTS.FORM.TEMPERATURE.DESCRIPTION') }}
-          </p>
-        </div>
        <div class="flex justify-end">
          <Button
            size="small"
@@ -1,17 +1,31 @@
 <script setup>
+import Avatar from '../avatar/Avatar.vue';
+
 defineProps({
  message: {
    type: Object,
    required: true,
  },
+  supportAgent: {
+    type: Object,
+    required: true,
+  },
 });
 </script>

 <template>
-  <div class="space-y-1 text-n-slate-12">
-    <div class="font-medium">{{ $t('CAPTAIN.COPILOT.YOU') }}</div>
-    <div class="break-words">
-      {{ message.content }}
+  <div class="flex flex-row gap-2">
+    <Avatar
+      :name="supportAgent.available_name"
+      :src="supportAgent.avatar_url"
+      :size="24"
+      rounded-full
+    />
+    <div class="space-y-1 text-n-slate-12">
+      <div class="font-medium">{{ $t('CAPTAIN.COPILOT.YOU') }}</div>
+      <div class="break-words">
+        {{ message.content }}
+      </div>
    </div>
  </div>
 </template>
@@ -9,6 +9,7 @@ import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import MessageFormatter from 'shared/helpers/MessageFormatter.js';

 import Button from 'dashboard/components-next/button/Button.vue';
+import Avatar from '../avatar/Avatar.vue';

 const props = defineProps({
  message: {
@@ -45,25 +46,33 @@ const useCopilotResponse = () => {
 </script>

 <template>
-  <div class="flex flex-col gap-1 text-n-slate-12">
-    <div class="font-medium">{{ $t('CAPTAIN.NAME') }}</div>
-    <span v-if="hasEmptyMessageContent" class="text-n-ruby-11">
-      {{ $t('CAPTAIN.COPILOT.EMPTY_MESSAGE') }}
-    </span>
-    <div
-      v-else
-      v-dompurify-html="messageContent"
-      class="prose-sm break-words"
+  <div class="flex flex-row gap-2">
+    <Avatar
+      name="Captain Copilot"
+      icon-name="i-woot-captain"
+      :size="24"
+      rounded-full
    />
-    <div class="flex flex-row mt-1">
-      <Button
-        v-if="!hasEmptyMessageContent"
-        :label="$t('CAPTAIN.COPILOT.USE')"
-        faded
-        sm
-        slate
-        @click="useCopilotResponse"
+    <div class="flex flex-col gap-1 text-n-slate-12">
+      <div class="font-medium">{{ $t('CAPTAIN.NAME') }}</div>
+      <span v-if="hasEmptyMessageContent" class="text-n-ruby-11">
+        {{ $t('CAPTAIN.COPILOT.EMPTY_MESSAGE') }}
+      </span>
+      <div
+        v-else
+        v-dompurify-html="messageContent"
+        class="prose-sm break-words"
      />
+      <div class="flex flex-row mt-1">
+        <Button
+          v-if="!hasEmptyMessageContent"
+          :label="$t('CAPTAIN.COPILOT.USE')"
+          faded
+          sm
+          slate
+          @click="useCopilotResponse"
+        />
+      </div>
    </div>
  </div>
 </template>
@@ -315,7 +315,11 @@ const componentToRender = computed(() => {
 });

 const shouldShowContextMenu = computed(() => {
-  return !props.contentAttributes?.isUnsupported;
+  return !(
+    props.status === MESSAGE_STATUS.FAILED ||
+    props.status === MESSAGE_STATUS.PROGRESS ||
+    props.contentAttributes?.isUnsupported
+  );
 });

 const isBubble = computed(() => {
@@ -340,23 +344,12 @@ const contextMenuEnabledOptions = computed(() => {
  const hasAttachments = !!(props.attachments && props.attachments.length > 0);

  const isOutgoing = props.messageType === MESSAGE_TYPES.OUTGOING;
-  const isFailedOrProcessing =
-    props.status === MESSAGE_STATUS.FAILED ||
-    props.status === MESSAGE_STATUS.PROGRESS;

  return {
    copy: hasText,
-    delete:
-      (hasText || hasAttachments) &&
-      !isFailedOrProcessing &&
-      !isMessageDeleted.value,
-    cannedResponse: isOutgoing && hasText && !isMessageDeleted.value,
-    copyLink: !isFailedOrProcessing,
-    translate: !isFailedOrProcessing && !isMessageDeleted.value && hasText,
-    replyTo:
-      !props.private &&
-      props.inboxSupportsReplyTo.outgoing &&
-      !isFailedOrProcessing,
+    delete: hasText || hasAttachments,
+    cannedResponse: isOutgoing && hasText,
+    replyTo: !props.private && props.inboxSupportsReplyTo.outgoing,
  };
 });

@@ -506,8 +499,8 @@ provideMessageContext({
      <div
        class="[grid-area:bubble] flex"
        :class="{
-          'ltr:ml-8 rtl:mr-8 justify-end': orientation === ORIENTATION.RIGHT,
-          'ltr:mr-8 rtl:ml-8': orientation === ORIENTATION.LEFT,
+          'ltr:pl-8 rtl:pr-8 justify-end': orientation === ORIENTATION.RIGHT,
+          'ltr:pr-8 rtl:pl-8': orientation === ORIENTATION.LEFT,
          'min-w-0': variant === MESSAGE_VARIANTS.EMAIL,
        }"
        @contextmenu="openContextMenu($event)"
@@ -523,7 +516,7 @@ provideMessageContext({
    </div>
    <div v-if="shouldShowContextMenu" class="context-menu-wrap">
      <ContextMenu
-        v-if="isBubble"
+        v-if="isBubble && !isMessageDeleted"
        :context-menu-position="contextMenuPosition"
        :is-open="showContextMenu"
        :enabled-options="contextMenuEnabledOptions"
@@ -8,6 +8,7 @@ import {
  computed,
  watch,
  onMounted,
+  onUnmounted,
  defineEmits,
 } from 'vue';
 import { useStore } from 'vuex';
@@ -43,7 +44,7 @@ import {
  useSnakeCase,
 } from 'dashboard/composables/useTransformKeys';
 import { useEmitter } from 'dashboard/composables/emitter';
-import { useEventListener } from '@vueuse/core';
+import { useEventListener, useScrollLock } from '@vueuse/core';

 import { emitter } from 'shared/helpers/mitt';

@@ -86,8 +87,12 @@ const store = useStore();

 const conversationListRef = ref(null);
 const conversationDynamicScroller = ref(null);
-
-provide('contextMenuElementTarget', conversationDynamicScroller);
+const conversationListScrollableElement = computed(
+  () => conversationDynamicScroller.value?.$el
+);
+const conversationListScrollLock = useScrollLock(
+  conversationListScrollableElement
+);

 const activeAssigneeTab = ref(wootConstants.ASSIGNEE_TYPE.ME);
 const activeStatus = ref(wootConstants.STATUS_TYPE.OPEN);
@@ -741,6 +746,7 @@ function allSelectedConversationsStatus(status) {

 function onContextMenuToggle(state) {
  isContextMenuOpen.value = state;
+  conversationListScrollLock.value = state;
 }

 function toggleSelectAll(check) {
@@ -764,6 +770,10 @@ onMounted(() => {
  }
 });

+onUnmounted(() => {
+  conversationListScrollLock.value = false;
+});
+
 provide('selectConversation', selectConversation);
 provide('deSelectConversation', deSelectConversation);
 provide('assignAgent', onAssignAgent);
@@ -1,13 +1,6 @@
 <script setup>
-import {
-  computed,
-  onMounted,
-  nextTick,
-  onUnmounted,
-  useTemplateRef,
-  inject,
-} from 'vue';
-import { useWindowSize, useElementBounding, useScrollLock } from '@vueuse/core';
+import { computed, onMounted, nextTick, useTemplateRef } from 'vue';
+import { useWindowSize, useElementBounding } from '@vueuse/core';

 import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';

@@ -18,34 +11,27 @@ const props = defineProps({

 const emit = defineEmits(['close']);

-const elementToLock = inject('contextMenuElementTarget', null);
-
 const menuRef = useTemplateRef('menuRef');

-const scrollLockElement = computed(() => {
-  if (!elementToLock?.value) return null;
-  return elementToLock.value?.$el;
-});
-
-const isLocked = useScrollLock(scrollLockElement);
-
 const { width: windowWidth, height: windowHeight } = useWindowSize();
 const { width: menuWidth, height: menuHeight } = useElementBounding(menuRef);

 const calculatePosition = (x, y, menuW, menuH, windowW, windowH) => {
-  const PADDING = 16;
  // Initial position
  let left = x;
  let top = y;
+
  // Boundary checks
-  const isOverflowingRight = left + menuW > windowW - PADDING;
-  const isOverflowingBottom = top + menuH > windowH - PADDING;
+  const isOverflowingRight = left + menuW > windowW;
+  const isOverflowingBottom = top + menuH > windowH;
+
  // Adjust position if overflowing
-  if (isOverflowingRight) left = windowW - menuW - PADDING;
-  if (isOverflowingBottom) top = windowH - menuH - PADDING;
+  if (isOverflowingRight) left = windowW - menuW;
+  if (isOverflowingBottom) top = windowH - menuH;
+
  return {
-    left: Math.max(PADDING, left),
-    top: Math.max(PADDING, top),
+    left: Math.max(0, left),
+    top: Math.max(0, top),
  };
 };

@@ -68,18 +54,8 @@ const position = computed(() => {
 });

 onMounted(() => {
-  isLocked.value = true;
  nextTick(() => menuRef.value?.focus());
 });
-
-const handleClose = () => {
-  isLocked.value = false;
-  emit('close');
-};
-
-onUnmounted(() => {
-  isLocked.value = false;
-});
 </script>

 <template>
@@ -89,7 +65,7 @@ onUnmounted(() => {
      class="fixed outline-none z-[9999] cursor-pointer"
      :style="position"
      tabindex="0"
-      @blur="handleClose"
+      @blur="emit('close')"
    >
      <slot />
    </div>
@@ -185,17 +185,8 @@ export default {
    contextMenuEnabledOptions() {
      return {
        copy: this.hasText,
-        delete:
-          (this.hasText || this.hasAttachments) &&
-          !this.isMessageDeleted &&
-          !this.isFailed,
-        cannedResponse:
-          this.isOutgoing && this.hasText && !this.isMessageDeleted,
-        copyLink: !this.isFailed || !this.isProcessing,
-        translate:
-          (!this.isFailed || !this.isProcessing) &&
-          !this.isMessageDeleted &&
-          this.hasText,
+        delete: this.hasText || this.hasAttachments,
+        cannedResponse: this.isOutgoing && this.hasText,
        replyTo: !this.data.private && this.inboxSupportsReplyTo.outgoing,
      };
    },
@@ -337,7 +328,7 @@ export default {
      return !this.sender.type || this.sender.type === 'agent_bot';
    },
    shouldShowContextMenu() {
-      return !this.isUnsupported;
+      return !(this.isFailed || this.isPending || this.isUnsupported);
    },
    showAvatar() {
      if (this.isOutgoing || this.isTemplate) {
@@ -1,5 +1,5 @@
 <script>
-import { ref, provide } from 'vue';
+import { ref } from 'vue';
 // composable
 import { useConfig } from 'dashboard/composables/useConfig';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
@@ -63,7 +63,6 @@ export default {
  emits: ['contactPanelToggle'],
  setup() {
    const isPopOutReplyBox = ref(false);
-    const conversationPanelRef = ref(null);
    const { isEnterprise } = useConfig();

    const closePopOutReplyBox = () => {
@@ -99,8 +98,6 @@ export default {
      FEATURE_FLAGS.CHATWOOT_V4
    );

-    provide('contextMenuElementTarget', conversationPanelRef);
-
    return {
      isEnterprise,
      isPopOutReplyBox,
@@ -111,7 +108,6 @@ export default {
      fetchIntegrationsIfRequired,
      fetchLabelSuggestions,
      showNextBubbles,
-      conversationPanelRef,
    };
  },
  data() {
@@ -545,7 +541,6 @@ export default {
    </div>
    <NextMessageList
      v-if="showNextBubbles"
-      ref="conversationPanelRef"
      class="conversation-panel"
      :current-user-id="currentUserId"
      :first-unread-id="unReadMessages[0]?.id"
@@ -577,7 +572,7 @@ export default {
        />
      </template>
    </NextMessageList>
-    <ul v-else ref="conversationPanelRef" class="conversation-panel">
+    <ul v-else class="conversation-panel">
      <transition name="slide-up">
        <!-- eslint-disable-next-line vue/require-toggle-inside-transition -->
        <li class="min-h-[4rem]">
@@ -3,9 +3,6 @@ import BaseActionCableConnector from '../../shared/helpers/BaseActionCableConnec
 import DashboardAudioNotificationHelper from './AudioAlerts/DashboardAudioNotificationHelper';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { emitter } from 'shared/helpers/mitt';
-import { useImpersonation } from 'dashboard/composables/useImpersonation';
-
-const { isImpersonating } = useImpersonation();

 class ActionCableConnector extends BaseActionCableConnector {
  constructor(app, pubsubToken) {
@@ -55,7 +52,6 @@ class ActionCableConnector extends BaseActionCableConnector {
  };

  onPresenceUpdate = data => {
-    if (isImpersonating.value) return;
    this.app.$store.dispatch('contacts/updatePresence', data.contacts);
    this.app.$store.dispatch('agents/updatePresence', data.users);
    this.app.$store.dispatch('setCurrentUserAvailability', data.users);
@@ -367,6 +367,7 @@
      "CANCEL_ANYTIME": "You can change or cancel your plan anytime"
    },
    "ENTERPRISE_PAYWALL": {
+      "AVAILABLE_ON": "Captain AI feature is only available in a paid plan.",
      "UPGRADE_PROMPT": "Upgrade your plan to get access to our assistants, copilot and more.",
      "ASK_ADMIN": "Please reach out to your administrator for the upgrade."
    },
@@ -409,10 +410,6 @@
          "PLACEHOLDER": "Enter assistant name",
          "ERROR": "The name is required"
        },
-        "TEMPERATURE": {
-          "LABEL": "Response Temperature",
-          "DESCRIPTION": "Adjust how creative or restrictive the assistant's responses should be. Lower values produce more focused and deterministic responses, while higher values allow for more creative and varied outputs."
-        },
        "DESCRIPTION": {
          "LABEL": "Description",
          "PLACEHOLDER": "Enter assistant description",
@@ -47,7 +47,6 @@ export default {
  emits: ['open', 'close', 'replyTo'],
  setup() {
    const { getPlainText } = useMessageFormatter();
-
    return {
      getPlainText,
    };
@@ -168,7 +167,7 @@ export default {
    </woot-modal>
    <!-- Confirm Deletion -->
    <woot-delete-modal
-      v-if="showDeleteModal && enabledOptions['delete']"
+      v-if="showDeleteModal"
      v-model:show="showDeleteModal"
      class="context-menu--delete-modal"
      :on-close="closeDeleteModal"
@@ -213,7 +212,7 @@ export default {
          @click.stop="handleCopy"
        />
        <MenuItem
-          v-if="enabledOptions['translate']"
+          v-if="enabledOptions['copy']"
          :option="{
            icon: 'translate',
            label: $t('CONVERSATION.CONTEXT_MENU.TRANSLATE'),
@@ -223,7 +222,6 @@ export default {
        />
        <hr />
        <MenuItem
-          v-if="enabledOptions['copyLink']"
          :option="{
            icon: 'link',
            label: $t('CONVERSATION.CONTEXT_MENU.COPY_PERMALINK'),
@@ -117,7 +117,7 @@ export default {
  <div class="flex flex-col h-auto overflow-auto integration-hooks">
    <woot-modal-header
      :header-title="integration.name"
-      :header-content="integration.short_description"
+      :header-content="integration.short_description || integration.description"
    />
    <FormKit
      v-model="values"
@@ -1,27 +0,0 @@
-class Internal::DeleteAccountsJob < ApplicationJob
-  queue_as :scheduled_jobs
-
-  def perform
-    delete_expired_accounts
-  end
-
-  private
-
-  def delete_expired_accounts
-    accounts_pending_deletion.each do |account|
-      AccountDeletionService.new(account: account).perform
-    end
-  end
-
-  def accounts_pending_deletion
-    Account.where("custom_attributes->>'marked_for_deletion_at' IS NOT NULL")
-           .select { |account| deletion_period_expired?(account) }
-  end
-
-  def deletion_period_expired?(account)
-    deletion_time = account.custom_attributes['marked_for_deletion_at']
-    return false if deletion_time.blank?
-
-    DateTime.parse(deletion_time) <= Time.current
-  end
-end
@@ -204,5 +204,3 @@ class ActionCableListener < BaseListener
    ::ActionCableBroadcastJob.perform_later(tokens.uniq, event_name, payload)
  end
 end
-
-ActionCableListener.prepend_mod_with('ActionCableListener')
@@ -31,7 +31,7 @@ class ApplicationMailbox < ActionMailbox::Base
    end

    def in_reply_to_matches?(in_reply_to)
-      Array.wrap(in_reply_to).any? { it.match?(CONVERSATION_MESSAGE_ID_PATTERN) }
+      Array.wrap(in_reply_to).any? { _1.match?(CONVERSATION_MESSAGE_ID_PATTERN) }
    end

    # checks if follow this pattern  send it to reply_mailbox
@@ -1,52 +0,0 @@
-class AdministratorNotifications::AccountComplianceMailer < AdministratorNotifications::BaseMailer
-  def account_deleted(account)
-    return if instance_admin_email.blank?
-
-    subject = subject_for(account)
-    meta = build_meta(account)
-
-    send_notification(subject, to: instance_admin_email, meta: meta)
-  end
-
-  private
-
-  def build_meta(account)
-    deleted_users = params[:soft_deleted_users] || []
-
-    user_info_list = deleted_users.map do |user|
-      {
-        'user_id' => user[:id].to_s,
-        'user_email' => user[:original_email].to_s
-      }
-    end
-
-    {
-      'instance_url' => instance_url,
-      'account_id' => account.id,
-      'account_name' => account.name,
-      'deleted_at' => format_time(Time.current.iso8601),
-      'deletion_reason' => account.custom_attributes['marked_for_deletion_reason'] || 'not specified',
-      'marked_for_deletion_at' => format_time(account.custom_attributes['marked_for_deletion_at']),
-      'soft_deleted_users' => user_info_list,
-      'deleted_user_count' => user_info_list.size
-    }
-  end
-
-  def format_time(time_string)
-    return 'not specified' if time_string.blank?
-
-    Time.zone.parse(time_string).strftime('%B %d, %Y %H:%M:%S %Z')
-  end
-
-  def subject_for(account)
-    "Account Deletion Notice for #{account.id} - #{account.name}"
-  end
-
-  def instance_admin_email
-    GlobalConfig.get('CHATWOOT_INSTANCE_ADMIN_EMAIL')['CHATWOOT_INSTANCE_ADMIN_EMAIL']
-  end
-
-  def instance_url
-    ENV.fetch('FRONTEND_URL', 'not available')
-  end
-end
@@ -97,8 +97,8 @@ class Account < ApplicationRecord

  has_one_attached :contacts_export

-  enum :locale, LANGUAGES_CONFIG.map { |key, val| [val[:iso_639_1_code], key] }.to_h, prefix: true
-  enum :status, { active: 0, suspended: 1 }
+  enum locale: LANGUAGES_CONFIG.map { |key, val| [val[:iso_639_1_code], key] }.to_h
+  enum status: { active: 0, suspended: 1 }

  scope :with_auto_resolve, -> { where("(settings ->> 'auto_resolve_after')::int IS NOT NULL") }

@@ -128,12 +128,6 @@ class Conversation < ApplicationRecord
    additional_attributes&.dig('conversation_language')
  end

-  # Be aware: The precision of created_at and last_activity_at may differ from Ruby's Time precision.
-  # Our DB column (see schema) stores timestamps with second-level precision (no microseconds), so
-  # if you assign a Ruby Time with microseconds, the DB will truncate it. This may cause subtle differences
-  # if you compare or copy these values in Ruby, also in our specs
-  # So in specs rely on to be_with(1.second) instead of to eq()
-  # TODO: Migrate to use a timestamp with microsecond precision
  def last_activity_at
    self[:last_activity_at] || created_at
  end
@@ -16,8 +16,8 @@
 #  index_email_templates_on_name_and_account_id  (name,account_id) UNIQUE
 #
 class EmailTemplate < ApplicationRecord
-  enum :locale, LANGUAGES_CONFIG.map { |key, val| [val[:iso_639_1_code], key] }.to_h, prefix: true
-  enum :template_type, { layout: 0, content: 1 }
+  enum locale: LANGUAGES_CONFIG.map { |key, val| [val[:iso_639_1_code], key] }.to_h
+  enum template_type: { layout: 0, content: 1 }
  belongs_to :account, optional: true

  validates :name, uniqueness: { scope: :account }
@@ -19,7 +19,7 @@ class InstallationConfig < ApplicationRecord
  # https://discuss.rubyonrails.org/t/cve-2022-32224-possible-rce-escalation-bug-with-serialized-columns-in-active-record/81017
  # FIX ME : fixes breakage of installation config. we need to migrate.
  # Fix configuration in application.rb
-  serialize :serialized_value, coder: YAML, type: ActiveSupport::HashWithIndifferentAccess
+  serialize :serialized_value, ActiveSupport::HashWithIndifferentAccess

  before_validation :set_lock
  validates :name, presence: true
@@ -32,10 +32,6 @@ class InstallationConfig < ApplicationRecord
  after_commit :clear_cache

  def value
-    # This is an extra hack again cause of the YAML serialization, in case of new object initialization in super admin
-    # It was throwing error as the default value of column '{}' was failing in deserialization.
-    return {}.with_indifferent_access if new_record? && @attributes['serialized_value']&.value_before_type_cast == '{}'
-
    serialized_value[:value]
  end

@@ -39,8 +39,7 @@ class Integrations::App
  def action
    case params[:id]
    when 'slack'
-      client_id = GlobalConfigService.load('SLACK_CLIENT_ID', nil)
-      "#{params[:action]}&client_id=#{client_id}&redirect_uri=#{self.class.slack_integration_url}"
+      "#{params[:action]}&client_id=#{ENV.fetch('SLACK_CLIENT_ID', nil)}&redirect_uri=#{self.class.slack_integration_url}"
    when 'linear'
      build_linear_action
    else
@@ -51,7 +50,7 @@ class Integrations::App
  def active?(account)
    case params[:id]
    when 'slack'
-      GlobalConfigService.load('SLACK_CLIENT_SECRET', nil).present?
+      ENV['SLACK_CLIENT_SECRET'].present?
    when 'linear'
      GlobalConfigService.load('LINEAR_CLIENT_ID', nil).present?
    when 'shopify'
@@ -349,6 +349,7 @@ class Message < ApplicationRecord
  end

  def execute_message_template_hooks
+    Rails.logger.info("[Message][#{id}] Executing message template hooks")
    ::MessageTemplates::HookExecutionService.new(message: self).perform
  end

@@ -109,8 +109,8 @@ class User < ApplicationRecord
    self.email = email.try(:downcase)
  end

-  def send_devise_notification(notification, *)
-    devise_mailer.with(account: Current.account).send(notification, self, *).deliver_later
+  def send_devise_notification(notification, *args)
+    devise_mailer.with(account: Current.account).send(notification, self, *args).deliver_later
  end

  def set_password_and_uid
@@ -1,50 +0,0 @@
-class AccountDeletionService
-  attr_reader :account, :soft_deleted_users
-
-  def initialize(account:)
-    @account = account
-    @soft_deleted_users = []
-  end
-
-  def perform
-    Rails.logger.info("Deleting account #{account.id} - #{account.name} that was marked for deletion")
-
-    soft_delete_orphaned_users
-    send_compliance_notification
-    DeleteObjectJob.perform_later(account)
-  end
-
-  private
-
-  def send_compliance_notification
-    AdministratorNotifications::AccountComplianceMailer.with(
-      account: account,
-      soft_deleted_users: soft_deleted_users
-    ).account_deleted(account).deliver_later
-  end
-
-  def soft_delete_orphaned_users
-    account.users.each do |user|
-      # Find all account_users for this user excluding the current account
-      other_accounts = user.account_users.where.not(account_id: account.id).count
-
-      # If user has no other accounts, soft delete them
-      next unless other_accounts.zero?
-
-      # Soft delete user by appending -deleted.com to email
-      original_email = user.email
-      user.email = "#{original_email}-deleted.com"
-      user.skip_reconfirmation!
-      user.save!
-
-      user_info = {
-        id: user.id.to_s,
-        original_email: original_email
-      }
-
-      soft_deleted_users << user_info
-
-      Rails.logger.info("Soft deleted user #{user.id} with email #{original_email}")
-    end
-  end
-end
@@ -31,11 +31,7 @@ class Crm::Leadsquared::LeadFinderService
  def find_by_phone_number(contact)
    return if contact.phone_number.blank?

-    lead_data = Crm::Leadsquared::Mappers::ContactMapper.map(contact)
-
-    return if lead_data.blank? || lead_data['Mobile'].nil?
-
-    search_by_field(lead_data['Mobile'])
+    search_by_field(contact.phone_number)
  end

  def search_by_field(value)
@@ -20,29 +20,11 @@ class Crm::Leadsquared::Mappers::ContactMapper
      'FirstName' => contact.name.presence,
      'LastName' => contact.last_name.presence,
      'EmailAddress' => contact.email.presence,
-      'Mobile' => formatted_phone_number,
+      'Mobile' => contact.phone_number.presence,
      'Source' => brand_name
    }.compact
  end

-  def formatted_phone_number
-    # it seems like leadsquared needs a different phone number format
-    # it's not documented anywhere, so don't bother trying to look up online
-    # After some trial and error, I figured out the format, its +<country_code>-<national_number>
-    return nil if contact.phone_number.blank?
-
-    parsed = TelephoneNumber.parse(contact.phone_number)
-    return contact.phone_number unless parsed.valid?
-
-    country_code = parsed.country.country_code
-    e164 = parsed.e164_number
-    e164 = e164.sub(/^\+/, '')
-
-    national_number = e164.sub(/^#{Regexp.escape(country_code)}/, '')
-
-    "+#{country_code}-#{national_number}"
-  end
-
  def brand_name
    ::GlobalConfig.get('BRAND_NAME')['BRAND_NAME'] || 'Chatwoot'
  end
@@ -2,9 +2,17 @@ class MessageTemplates::HookExecutionService
  pattr_initialize [:message!]

  def perform
-    return if conversation.campaign.present?
-    return if conversation.last_incoming_message.blank?
+    if conversation.campaign.present?
+      Rails.logger.debug { "[OutOfOffice][#{conversation.id}] Not triggering templates because conversation has a campaign" }
+      return
+    end

+    if conversation.last_incoming_message.blank?
+      Rails.logger.debug { "[OutOfOffice][#{conversation.id}] Not triggering templates because there is no incoming message" }
+      return
+    end
+
+    Rails.logger.info "[OutOfOffice][#{conversation.id}] Triggering templates for conversation ##{conversation.id}"
    trigger_templates
  end

@@ -22,14 +30,41 @@ class MessageTemplates::HookExecutionService

  def should_send_out_of_office_message?
    # should not send if its a tweet message
-    return false if conversation.tweet?
+    if conversation.tweet?
+      Rails.logger.debug { "[OutOfOffice][#{conversation.id}] Not sending out-of-office message because it's a tweet conversation" }
+      return false
+    end
+
    # should not send for outbound messages
-    return false unless message.incoming?
+    unless message.incoming?
+      Rails.logger.debug { "[OutOfOffice][#{conversation.id}] Not sending out-of-office message because the message is outgoing" }
+      return false
+    end
+
    # prevents sending out-of-office message if an agent has sent a message in last 5 minutes
    # ensures better UX by not interrupting active conversations at the end of business hours
-    return false if conversation.messages.outgoing.where(private: false).exists?(['created_at > ?', 5.minutes.ago])
+    if conversation.messages.outgoing.exists?(['created_at > ?', 5.minutes.ago])
+      Rails.logger.debug { "[OutOfOffice][#{conversation.id}] Not sending out-of-office message because an agent responded in the last 5 minutes" }
+      return false
+    end

-    inbox.out_of_office? && conversation.messages.today.template.empty? && inbox.out_of_office_message.present?
+    can_send = inbox.out_of_office? && conversation.messages.today.template.empty? && inbox.out_of_office_message.present?
+
+    if can_send
+      Rails.logger.info "[OutOfOffice][#{conversation.id}] Sending out-of-office message for conversation ##{conversation.id}"
+    else
+      reasons = []
+      reasons << 'inbox not in out-of-office mode' unless inbox.out_of_office?
+      reasons << 'conversation already has a template message today' unless conversation.messages.today.template.empty?
+      reasons << 'inbox has no out-of-office message configured' unless inbox.out_of_office_message.present?
+      Rails.logger.debug { "[OutOfOffice][#{conversation.id}] Not sending out-of-office message because: #{reasons.join(', ')}" }
+    end
+
+    can_send
+  rescue StandardError => e
+    Rails.logger.error("[OutOfOffice][#{conversation.id}] Error triggering out of office message: #{e.message}")
+    ChatwootExceptionTracker.new(e, account: conversation.account).capture_exception
+    false
  end

  def first_message_from_contact?
@@ -12,6 +12,7 @@ class MessageTemplates::Template::CsatSurvey
  private

  delegate :contact, :account, :inbox, to: :conversation
+  delegate :csat_config, to: :inbox

  def should_send_csat_survey?
    return true unless survey_rules_configured?
@@ -6,6 +6,7 @@ class MessageTemplates::Template::OutOfOffice
      conversation.messages.create!(out_of_office_message_params)
    end
  rescue StandardError => e
+    Rails.logger.error("[OutOfOffice][#{conversation.id}] Error triggering out of office message: #{e.message}")
    ChatwootExceptionTracker.new(e, account: conversation.account).capture_exception
    true
  end
@@ -137,19 +137,14 @@ class Twilio::IncomingMessageService
  end

  def download_with_auth(media_url)
-    auth_credentials = if twilio_channel.api_key_sid.present?
-                         # When using api_key_sid, the auth token should be the api_secret_key
-                         [twilio_channel.api_key_sid, twilio_channel.auth_token]
-                       else
-                         # When using account_sid, the auth token is the account's auth token
-                         [twilio_channel.account_sid, twilio_channel.auth_token]
-                       end
-
-    Down.download(media_url, http_basic_authentication: auth_credentials)
+    Down.download(
+      media_url,
+      http_basic_authentication: [twilio_channel.account_sid, twilio_channel.auth_token || twilio_channel.api_key_sid]
+    )
  end

  def handle_download_attachment_error(error, media_url)
-    Rails.logger.info "Error downloading attachment from Twilio: #{error.message}: Retrying without auth"
+    Rails.logger.info "Error downloading attachment from Twilio: #{error.message}: Retrying"
    Down.download(media_url)
  rescue StandardError => e
    Rails.logger.info "Error downloading attachment from Twilio: #{e.message}: Skipping"
@@ -1,30 +0,0 @@
-<p>Hello,</p>
-
-<p>This is a notification to inform you that an account has been permanently deleted from your Chatwoot instance.</p>
-
-<p>
-  <strong>Chatwoot Installation:</strong> {{ meta.instance_url }}<br>
-  <strong>Account ID:</strong> {{ meta.account_id }}<br>
-  <strong>Account Name:</strong> {{ meta.account_name }}<br>
-  <strong>Deleted At:</strong> {{ meta.deleted_at }}<br>
-  <strong>Marked for Deletion at:</strong> {{ meta.marked_for_deletion_at }}<br>
-  <strong>Deletion Reason:</strong> {{ meta.deletion_reason }}
-</p>
-
-{% if meta.deleted_user_count > 0 %}
-<p>
-  <strong>Deleted Users ({{ meta.deleted_user_count }}):</strong><br>
-  {% for user in meta.soft_deleted_users %}
-    User ID: {{ user.user_id }}, Email: {{ user.user_email }}{% unless forloop.last %}<br>{% endunless %}
-  {% endfor %}
-</p>
-{% else %}
-<p>
-  <strong>Deleted Users:</strong> None
-</p>
-{% endif %}
-
-<p>This email serves as a record for compliance purposes.</p>
-
-<p>Thank you,<br>
-Chatwoot System</p>
@@ -1,9 +0,0 @@
-json.access_token @resource.access_token.token
-json.expiry nil
-json.user do
-  json.id @resource.id
-  json.name @resource.name
-  json.display_name @resource.display_name
-  json.email @resource.email
-  json.pubsub_token @resource.pubsub_token
-end
@@ -159,7 +159,4 @@
  <symbol id="icon-shopify"  viewBox="0 0 32 32">
    <path fill="currentColor" d="m20.448 31.974l9.625-2.083s-3.474-23.484-3.5-23.641s-.156-.255-.281-.255c-.13 0-2.573-.182-2.573-.182s-1.703-1.698-1.922-1.88a.4.4 0 0 0-.161-.099l-1.219 28.141zm-4.833-16.901s-1.083-.563-2.365-.563c-1.932 0-2.005 1.203-2.005 1.521c0 1.641 4.318 2.286 4.318 6.172c0 3.057-1.922 5.01-4.542 5.01c-3.141 0-4.719-1.953-4.719-1.953l.859-2.781s1.661 1.422 3.042 1.422c.901 0 1.302-.724 1.302-1.245c0-2.156-3.542-2.255-3.542-5.807c-.047-2.984 2.094-5.891 6.438-5.891c1.677 0 2.5.479 2.5.479l-1.26 3.625zm-.719-13.969c.177 0 .359.052.536.182c-1.313.62-2.75 2.188-3.344 5.323a76 76 0 0 1-2.516.771c.688-2.38 2.359-6.26 5.323-6.26zm1.646 3.932v.182c-1.005.307-2.115.646-3.193.979c.62-2.37 1.776-3.526 2.781-3.958c.255.667.411 1.568.411 2.797zm.718-2.973c.922.094 1.521 1.151 1.901 2.339c-.464.151-.979.307-1.542.484v-.333c0-1.005-.13-1.828-.359-2.495zm3.99 1.718c-.031 0-.083.026-.104.026c-.026 0-.385.099-.953.281C19.63 2.442 18.625.927 16.849.927h-.156C16.183.281 15.558 0 15.021 0c-4.141 0-6.12 5.172-6.74 7.797c-1.594.484-2.75.844-2.88.896c-.901.286-.927.313-1.031 1.161c-.099.615-2.438 18.75-2.438 18.75L20.01 32z"/>
  </symbol>
-  <symbol id="icon-slack" viewBox="0 0 24 24">
-    <path fill="currentColor" d="M6.527 14.514A1.973 1.973 0 0 1 4.56 16.48a1.973 1.973 0 0 1-1.968-1.967c0-1.083.885-1.968 1.968-1.968h1.967zm.992 0c0-1.083.885-1.968 1.968-1.968s1.967.885 1.967 1.968v4.927a1.973 1.973 0 0 1-1.967 1.968a1.973 1.973 0 0 1-1.968-1.968zm1.968-7.987A1.973 1.973 0 0 1 7.519 4.56c0-1.083.885-1.967 1.968-1.967s1.967.884 1.967 1.967v1.968zm0 .992c1.083 0 1.967.884 1.967 1.967a1.973 1.973 0 0 1-1.967 1.968H4.56a1.973 1.973 0 0 1-1.968-1.968c0-1.083.885-1.967 1.968-1.967zm7.986 1.967c0-1.083.885-1.967 1.968-1.967s1.968.884 1.968 1.967a1.973 1.973 0 0 1-1.968 1.968h-1.968zm-.991 0a1.973 1.973 0 0 1-1.968 1.968a1.973 1.973 0 0 1-1.968-1.968V4.56c0-1.083.885-1.967 1.968-1.967s1.968.884 1.968 1.967zm-1.968 7.987c1.083 0 1.968.885 1.968 1.968a1.973 1.973 0 0 1-1.968 1.968a1.973 1.973 0 0 1-1.968-1.968v-1.968zm0-.992a1.973 1.973 0 0 1-1.968-1.967c0-1.083.885-1.968 1.968-1.968h4.927c1.083 0 1.968.885 1.968 1.968a1.973 1.973 0 0 1-1.968 1.967z"/>
-  </symbol>
-</svg>
+</svg>
@@ -1,7 +1,3 @@
-# TODO: Phase out the custom ConnectionPool wrappers ($alfred / $velma),
-# switch to plain Redis clients here and let Rails 7.1+ handle pooling
-# via `pool:` in RedisCacheStore (see rack_attack initializer).
-
 # Alfred
 # Add here as you use it for more features
 # Used for Round Robin, Conversation Emails & Online Presence
@@ -14,10 +14,6 @@ Rails.application.config.middleware.insert_before 0, Rack::Cors do
    if ActiveModel::Type::Boolean.new.cast(ENV.fetch('CW_API_ONLY_SERVER', false)) || Rails.env.development?
      resource '*', headers: :any, methods: :any, expose: %w[access-token client uid expiry]
    end
-
-    if ActiveModel::Type::Boolean.new.cast(ENV.fetch('ENABLE_API_CORS', false))
-      resource '/api/*', headers: :any, methods: :any, expose: %w[access-token client uid expiry]
-    end
  end
 end

@@ -11,12 +11,7 @@ class Rack::Attack
  # Rack::Attack.cache.store = ActiveSupport::Cache::MemoryStore.new

  # https://github.com/rack/rack-attack/issues/102
-  # Rails 7.1 automatically adds its own ConnectionPool around RedisCacheStore.
-  # Because `$velma` is *already* a ConnectionPool, double-wrapping causes
-  # Redis calls like `get` to hit the outer wrapper and explode.
-  # `pool: false` tells Rails to skip its internal pool and use ours directly.
-  # TODO: We can use build in connection pool in future upgrade
-  Rack::Attack.cache.store = ActiveSupport::Cache::RedisCacheStore.new(redis: $velma, pool: false)
+  Rack::Attack.cache.store = ActiveSupport::Cache::RedisCacheStore.new(redis: $velma)

  class Request < ::Rack::Request
    # You many need to specify a method to fetch the correct remote IP address
@@ -235,14 +235,6 @@
  description: Used to notify Chatwoot about account abuses, potential threads (Should be a Discord Webhook URL)
 # ------- End of Chatwoot Internal Config for Self Hosted ----#

-# ------- Compliance Related Config ----#
- name: CHATWOOT_INSTANCE_ADMIN_EMAIL
-  display_title: 'Instance Admin Email'
-  value:
-  description: 'The email of the instance administrator to receive compliance-related notifications'
-  locked: false
-# ------- End of Compliance Related Config ----#
-
 ## ------ Configs added for enterprise clients ------ ##
 - name: API_CHANNEL_NAME
  value:
@@ -288,20 +280,6 @@
  type: secret
 ## ------ End of Configs added for Linear ------ ##

-## ------ Configs added for Slack ------ ##
- name: SLACK_CLIENT_ID
-  display_title: 'Slack Client ID'
-  value:
-  locked: false
-  description: 'Slack client ID'
- name: SLACK_CLIENT_SECRET
-  display_title: 'Slack Client Secret'
-  value:
-  locked: false
-  description: 'Slack client secret'
-  type: secret
-## ------ End of Configs added for Slack ------ ##
-
 # ------- Shopify Integration Config ------- #
 - name: SHOPIFY_CLIENT_ID
  display_title: 'Shopify Client ID'
@@ -213,41 +213,33 @@ en:
    online:
      delete: '%{contact_name} is Online, please try again later'
  integration_apps:
-    # Note: webhooks and dashboard_apps don't need short_description as they use different modal components
    dashboard_apps:
      name: 'Dashboard Apps'
      description: 'Dashboard Apps allow you to create and embed applications that display user information, orders, or payment history, providing more context to your customer support agents.'
    dyte:
      name: 'Dyte'
-      short_description: 'Start video/voice calls with customers directly from Chatwoot.'
      description: 'Dyte is a product that integrates audio and video functionalities into your application. With this integration, your agents can start video/voice calls with your customers directly from Chatwoot.'
      meeting_name: '%{agent_name} has started a meeting'
    slack:
      name: 'Slack'
-      short_description: 'Receive notifications and respond to conversations directly in Slack.'
      description: "Integrate Chatwoot with Slack to keep your team in sync. This integration allows you to receive notifications for new conversations and respond to them directly within Slack's interface."
    webhooks:
      name: 'Webhooks'
      description: 'Webhook events provide real-time updates about activities in your Chatwoot account. You can subscribe to your preferred events, and Chatwoot will send you HTTP callbacks with the updates.'
    dialogflow:
      name: 'Dialogflow'
-      short_description: 'Build chatbots to handle initial queries before transferring to agents.'
      description: 'Build chatbots with Dialogflow and easily integrate them into your inbox. These bots can handle initial queries before transferring them to a customer service agent.'
    google_translate:
      name: 'Google Translate'
-      short_description: 'Automatically translate customer messages for agents.'
      description: "Integrate Google Translate to help agents easily translate customer messages. This integration automatically detects the language and converts it to the agent's or admin's preferred language."
    openai:
      name: 'OpenAI'
-      short_description: 'AI-powered reply suggestions, summarization, and message enhancement.'
      description: 'Leverage the power of large language models from OpenAI with the features such as reply suggestions, summarization, message rephrasing, spell-checking, and label classification.'
    linear:
      name: 'Linear'
-      short_description: 'Create and link Linear issues directly from conversations.'
      description: 'Create issues in Linear directly from your conversation window. Alternatively, link existing Linear issues for a more streamlined and efficient issue tracking process.'
    shopify:
      name: 'Shopify'
-      short_description: 'Access order details and customer data from your Shopify store.'
      description: 'Connect your Shopify store to access order details, customer information, and product data directly within your conversations and helps your support team provide faster, more contextual assistance to your customers.'
    leadsquared:
      name: 'LeadSquared'
@@ -60,8 +60,8 @@ Rails.application.routes.draw do
            end
            resources :assistant_responses
            resources :bulk_actions, only: [:create]
-            resources :copilot_threads, only: [:index, :create] do
-              resources :copilot_messages, only: [:index, :create]
+            resources :copilot_threads, only: [:index] do
+              resources :copilot_messages, only: [:index]
            end
            resources :documents, only: [:index, :show, :create, :destroy]
          end
@@ -396,7 +396,6 @@ Rails.application.routes.draw do
        resources :users, only: [:create, :show, :update, :destroy] do
          member do
            get :login
-            post :token
          end
        end
        resources :agent_bots, only: [:index, :create, :show, :update, :destroy] do
@@ -39,10 +39,3 @@ process_stale_contacts_job:
  cron: '30 04 * * *'
  class: 'Internal::ProcessStaleContactsJob'
  queue: housekeeping
-
-# executed daily at 0100 UTC
-# to delete accounts marked for deletion
-delete_accounts_job:
-  cron: '0 1 * * *'
-  class: 'Internal::DeleteAccountsJob'
-  queue: scheduled_jobs
@@ -1,8 +0,0 @@
-class RemoveUuidFromCopilotThreads < ActiveRecord::Migration[7.1]
-  def change
-    remove_column :copilot_threads, :uuid, :string
-
-    add_column :copilot_threads, :assistant_id, :integer
-    add_index :copilot_threads, :assistant_id
-  end
-end
@@ -1,5 +0,0 @@
-class RemoveUserIdFromCopilotMessages < ActiveRecord::Migration[7.1]
-  def change
-    remove_reference :copilot_messages, :user, index: true
-  end
-end
@@ -1,11 +0,0 @@
-class ChangeMessageTypeToIntegerInCopilotMessages < ActiveRecord::Migration[7.1]
-  def up
-    remove_column :copilot_messages, :message_type
-    add_column :copilot_messages, :message_type, :integer, default: 0
-  end
-
-  def down
-    remove_column :copilot_messages, :message_type
-    add_column :copilot_messages, :message_type, :string, default: 'user'
-  end
-end
@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.

-ActiveRecord::Schema[7.1].define(version: 2025_05_23_031839) do
+ActiveRecord::Schema[7.0].define(version: 2025_05_14_045638) do
  # These extensions should be enabled to support this database
  enable_extension "pg_stat_statements"
  enable_extension "pg_trgm"
@@ -577,25 +577,27 @@ ActiveRecord::Schema[7.1].define(version: 2025_05_23_031839) do

  create_table "copilot_messages", force: :cascade do |t|
    t.bigint "copilot_thread_id", null: false
+    t.bigint "user_id", null: false
    t.bigint "account_id", null: false
+    t.string "message_type", null: false
    t.jsonb "message", default: {}, null: false
    t.datetime "created_at", null: false
    t.datetime "updated_at", null: false
-    t.integer "message_type", default: 0
    t.index ["account_id"], name: "index_copilot_messages_on_account_id"
    t.index ["copilot_thread_id"], name: "index_copilot_messages_on_copilot_thread_id"
+    t.index ["user_id"], name: "index_copilot_messages_on_user_id"
  end

  create_table "copilot_threads", force: :cascade do |t|
    t.string "title", null: false
    t.bigint "user_id", null: false
    t.bigint "account_id", null: false
+    t.uuid "uuid", default: -> { "gen_random_uuid()" }, null: false
    t.datetime "created_at", null: false
    t.datetime "updated_at", null: false
-    t.integer "assistant_id"
    t.index ["account_id"], name: "index_copilot_threads_on_account_id"
-    t.index ["assistant_id"], name: "index_copilot_threads_on_assistant_id"
    t.index ["user_id"], name: "index_copilot_threads_on_user_id"
+    t.index ["uuid"], name: "index_copilot_threads_on_uuid", unique: true
  end

  create_table "csat_survey_responses", force: :cascade do |t|
@@ -16,10 +16,10 @@ KillMode=mixed
 StandardInput=null
 SyslogIdentifier=%p

-Environment="PATH=/home/chatwoot/.rvm/gems/ruby-3.4.4/bin:/home/chatwoot/.rvm/gems/ruby-3.4.4@global/bin:/home/chatwoot/.rvm/rubies/ruby-3.4.4/bin:/home/chatwoot/.rvm/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin:/home/chatwoot/.rvm/bin:/home/chatwoot/.rvm/bin"
+Environment="PATH=/home/chatwoot/.rvm/gems/ruby-3.3.3/bin:/home/chatwoot/.rvm/gems/ruby-3.3.3@global/bin:/home/chatwoot/.rvm/rubies/ruby-3.3.3/bin:/home/chatwoot/.rvm/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin:/home/chatwoot/.rvm/bin:/home/chatwoot/.rvm/bin"
 Environment="PORT=3000"
 Environment="RAILS_ENV=production"
 Environment="NODE_ENV=production"
 Environment="RAILS_LOG_TO_STDOUT=true"
-Environment="GEM_HOME=/home/chatwoot/.rvm/gems/ruby-3.4.4"
-Environment="GEM_PATH=/home/chatwoot/.rvm/gems/ruby-3.4.4:/home/chatwoot/.rvm/gems/ruby-3.4.4@global"
+Environment="GEM_HOME=/home/chatwoot/.rvm/gems/ruby-3.3.3"
+Environment="GEM_PATH=/home/chatwoot/.rvm/gems/ruby-3.3.3:/home/chatwoot/.rvm/gems/ruby-3.3.3@global"
@@ -21,10 +21,10 @@ MemoryHigh=1.4G
 MemorySwapMax=0
 OOMPolicy=stop

-Environment="PATH=/home/chatwoot/.rvm/gems/ruby-3.4.4/bin:/home/chatwoot/.rvm/gems/ruby-3.4.4@global/bin:/home/chatwoot/.rvm/rubies/ruby-3.4.4/bin:/home/chatwoot/.rvm/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin:/home/chatwoot/.rvm/bin:/home/chatwoot/.rvm/bin"
+Environment="PATH=/home/chatwoot/.rvm/gems/ruby-3.3.3/bin:/home/chatwoot/.rvm/gems/ruby-3.3.3@global/bin:/home/chatwoot/.rvm/rubies/ruby-3.3.3/bin:/home/chatwoot/.rvm/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin:/home/chatwoot/.rvm/bin:/home/chatwoot/.rvm/bin"
 Environment="PORT=3000"
 Environment="RAILS_ENV=production"
 Environment="NODE_ENV=production"
 Environment="RAILS_LOG_TO_STDOUT=true"
-Environment="GEM_HOME=/home/chatwoot/.rvm/gems/ruby-3.4.4"
-Environment="GEM_PATH=/home/chatwoot/.rvm/gems/ruby-3.4.4:/home/chatwoot/.rvm/gems/ruby-3.4.4@global"
+Environment="GEM_HOME=/home/chatwoot/.rvm/gems/ruby-3.3.3"
+Environment="GEM_PATH=/home/chatwoot/.rvm/gems/ruby-3.3.3:/home/chatwoot/.rvm/gems/ruby-3.3.3@global"
@@ -338,8 +338,8 @@ function setup_chatwoot() {
  sudo -i -u chatwoot << EOF
  rvm --version
  rvm autolibs disable
-  rvm install "ruby-3.4.4"
-  rvm use 3.4.4 --default
+  rvm install "ruby-3.3.3"
+  rvm use 3.3.3 --default

  git clone https://github.com/chatwoot/chatwoot.git
  cd chatwoot
@@ -1,28 +0,0 @@
-## Chatwoot Developer Documentation
-
-Welcome to the official Chatwoot developer documentation. This guide contains everything you need to know about Chatwoot APIs and build custom flows on top of Chatwoot APIs.
-
-### 👩‍💻 Development
-
-Install the [Mintlify CLI](https://www.npmjs.com/package/mintlify) to preview the documentation changes locally. To install, use the following command
-
-```
-npm i -g mintlify
-```
-
-Run the following command at the root of your documentation (where mint.json is)
-
-```
-mintlify dev
-```
-
-### 😎 Publishing Changes
-
-Changes will be deployed to production automatically after pushing to the default branch.
-
-You can also preview changes using PRs, which generates a preview link of the docs.
-
-#### Troubleshooting
-
- Mintlify dev isn't running - Run `mintlify install` it'll re-install dependencies.
- Page loads as a 404 - Make sure you are running in a folder with `mint.json`
@@ -1,100 +0,0 @@
-{
-  "$schema": "https://mintlify.com/docs.json",
-  "name": "Chatwoot Developer Docs",
-  "description": "Official developer documentation for Chatwoot - the open-source customer support platform. Learn about our APIs, integrations, and development guidelines.",
-  "logo": {
-    "dark": "/logo/dark.png",
-    "light": "/logo/light.png"
-  },
-  "favicon": "/favicon.png",
-  "colors": {
-    "primary": "#0069ED",
-    "light": "#4D9CFF",
-    "dark": "#0050B4"
-  },
-  "fonts": {
-    "heading": {
-      "family": "Haskoy",
-      "weight": 500,
-      "source": "https://d1j5ayohogpcd2.cloudfront.net/fonts/haskoy/Haskoy-Medium.woff2",
-      "format": "woff2"
-    },
-    "body": {
-      "family": "Haskoy",
-      "weight": 400,
-      "source": "https://d1j5ayohogpcd2.cloudfront.net/fonts/haskoy/Haskoy-Regular.woff2",
-      "format": "woff2"
-    }
-  },
-  "theme": "maple",
-  "navigation": {
-    "groups": [
-      {
-        "group": "API Reference",
-        "pages": [
-          "introduction"
-        ]
-      },
-      {
-        "group": "Application API",
-        "description": "APIs for managing application aspects of Chatwoot",
-        "includeTags": [
-          "Agents",
-          "Automation Rule",
-          "Account AgentBots",
-          "Canned Responses",
-          "Contact Labels",
-          "Contacts",
-          "Conversation Assignments",
-          "Conversation Labels",
-          "Conversations",
-          "Custom Attributes",
-          "Custom Filters",
-          "Help Center",
-          "Inboxes",
-          "Integrations",
-          "Messages",
-          "Profile",
-          "Reports",
-          "Teams",
-          "Webhooks"
-        ],
-        "openapi": "https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/application_swagger.json"
-      },
-      {
-        "group": "Platform API",
-        "description": "APIs for managing platform aspects of Chatwoot",
-        "includeTags": [
-          "Accounts",
-          "Account Users",
-          "AgentBots",
-          "Users"
-        ],
-        "openapi": "https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/platform_swagger.json"
-      },
-      {
-        "group": "Client API",
-        "description": "APIs for client applications",
-        "includeTags": [
-          "Contacts API",
-          "Conversations API",
-          "Messages API"
-        ],
-        "openapi": "https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/client_swagger.json"
-      },
-      {
-        "group": "Other APIs",
-        "description": "Other Chatwoot APIs",
-        "includeTags": [
-          "CSAT Survey Page"
-        ],
-        "openapi": "https://raw.githubusercontent.com/chatwoot/chatwoot/develop/swagger/tag_groups/other_swagger.json"
-      }
-    ]
-  },
-  "footerSocials": {
-    "twitter": "https://twitter.com/chatwootapp",
-    "github": "https://github.com/chatwoot",
-    "linkedin": "https://www.linkedin.com/company/chatwoot"
-  }
-}
@@ -1,49 +0,0 @@
---
-title: Introduction to Chatwoot APIs
-description: Learn how to use Chatwoot APIs to build integrations, customize chat experiences, and manage your installation.
-sidebarTitle: Introduction
---
-
-Welcome to the Chatwoot API documentation. Whether you're building custom workflows for your support team, integrating Chatwoot into your product, or managing users across installations, our APIs provide the flexibility and power to help you do more with Chatwoot.
-
-Chatwoot provides three categories of APIs, each designed with a specific use case in mind:
-
- **Application APIs** – For account-level automation and agent-facing integrations.
- **Client APIs** – For building custom chat interfaces for end-users
- **Platform APIs** – For managing and administering installations at scale
-
---
-
-## Application APIs
-
-Application APIs are designed for interacting with a Chatwoot account from an agent/admin perspective. Use them to build internal tools, automate workflows, or perform bulk operations like data import/export.
-
- **Authentication**: Requires a user `access_token`, which can be generated from **Profile Settings** after logging into your Chatwoot account.
- **Availability**: Supported on both **Cloud** and **Self-hosted** Chatwoot installations.
- **Example**: [Google Cloud Functions Demo](https://github.com/chatwoot/google-cloud-functions-demo)
-
---
-
-## Client APIs
-
-Client APIs are intended for building custom messaging experiences over Chatwoot. If you're not using the native website widget or want to embed chat in your mobile app, these APIs are the way to go.
-
- **Authentication**: Uses `inbox_identifier` (from **Settings → Configuration** in API inboxes) and `contact_identifier` (returned when creating a contact).
- **Availability**: Supported on both **Cloud** and **Self-hosted** Chatwoot installations.
- **Examples**:
-
-  - [Client API Demo](https://github.com/chatwoot/client-api-demo)
-  - [Flutter SDK](https://github.com/chatwoot/chatwoot-flutter-sdk)
-
---
-
-## Platform APIs
-
-Platform APIs are used to manage Chatwoot installations at the admin level. These APIs allow you to control users, roles, and accounts, or sync data from external authentication systems.
-
- **Authentication**: Requires an `access_token` generated by a **Platform App**, which can be created in the **Super Admin Console**.
- **Availability**: Available on **Self-hosted** / **Managed Hosting** Chatwoot installations only.
-
---
-
-Use the right API for your use case, and you'll be able to extend, customize, and integrate Chatwoot into your stack with ease.
@@ -1,6 +1,6 @@
 # pre-build stage
 FROM node:23-alpine as node
-FROM ruby:3.4.4-alpine3.21 AS pre-builder
+FROM ruby:3.3.3-alpine3.19 AS pre-builder

 ARG NODE_VERSION="23.7.0"
 ARG PNPM_VERSION="10.2.0"
@@ -90,13 +90,13 @@ RUN if [ "$RAILS_ENV" = "production" ]; then \
 RUN git rev-parse HEAD > /app/.git_sha

 # Remove unnecessary files
-RUN rm -rf /gems/ruby/3.4.0/cache/*.gem \
-  && find /gems/ruby/3.4.0/gems/ \( -name "*.c" -o -name "*.o" \) -delete \
+RUN rm -rf /gems/ruby/3.3.0/cache/*.gem \
+  && find /gems/ruby/3.3.0/gems/ \( -name "*.c" -o -name "*.o" \) -delete \
  && rm -rf .git \
  && rm .gitignore

 # final build stage
-FROM ruby:3.4.4-alpine3.21
+FROM ruby:3.3.3-alpine3.19

 ARG NODE_VERSION="23.7.0"
 ARG PNPM_VERSION="10.2.0"
@@ -47,7 +47,7 @@ class Api::V1::Accounts::Captain::AssistantsController < Api::V1::Accounts::Base
                                      config: [
                                        :product_name, :feature_faq, :feature_memory,
                                        :welcome_message, :handoff_message, :resolution_message,
-                                        :instructions, :temperature
+                                        :instructions
                                      ])
  end

@@ -1,28 +1,21 @@
 class Api::V1::Accounts::Captain::CopilotMessagesController < Api::V1::Accounts::BaseController
+  before_action :current_account
+  before_action -> { check_authorization(Captain::Assistant) }
  before_action :set_copilot_thread

  def index
    @copilot_messages = @copilot_thread
                        .copilot_messages
-                        .includes(:copilot_thread)
                        .order(created_at: :asc)
                        .page(permitted_params[:page] || 1)
                        .per(1000)
  end

-  def create
-    @copilot_message = @copilot_thread.copilot_messages.create!(
-      message: params[:message],
-      message_type: :user
-    )
-  end
-
  private

  def set_copilot_thread
    @copilot_thread = Current.account.copilot_threads.find_by!(
-      id: params[:copilot_thread_id],
-      user: Current.user
+      uuid: params[:copilot_thread_id], user_id: Current.user.id
    )
  end

@@ -1,41 +1,18 @@
 class Api::V1::Accounts::Captain::CopilotThreadsController < Api::V1::Accounts::BaseController
-  before_action :ensure_message, only: :create
+  before_action :current_account
+  before_action -> { check_authorization(Captain::Assistant) }

  def index
    @copilot_threads = Current.account.copilot_threads
                              .where(user_id: Current.user.id)
-                              .includes(:user, :assistant)
+                              .includes(:user)
                              .order(created_at: :desc)
                              .page(permitted_params[:page] || 1)
                              .per(5)
  end

-  def create
-    ActiveRecord::Base.transaction do
-      @copilot_thread = Current.account.copilot_threads.create!(
-        title: copilot_thread_params[:message][:content],
-        user: Current.user,
-        assistant: assistant
-      )
-
-      @copilot_thread.copilot_messages.create!(message_type: :user, message: copilot_thread_params[:message])
-    end
-  end
-
  private

-  def ensure_message
-    return render_could_not_create_error('Message is required') if copilot_thread_params[:message][:content].blank?
-  end
-
-  def assistant
-    Current.account.captain_assistants.find(copilot_thread_params[:assistant_id])
-  end
-
-  def copilot_thread_params
-    params.permit(:assistant_id, message: [:content])
-  end
-
  def permitted_params
    params.permit(:page)
  end
@@ -6,12 +6,12 @@ class Api::V1::Accounts::CustomRolesController < Api::V1::Accounts::EnterpriseAc
    @custom_roles = Current.account.custom_roles
  end

-  def show; end
-
  def create
    @custom_role = Current.account.custom_roles.create!(permitted_params)
  end

+  def show; end
+
  def update
    @custom_role.update!(permitted_params)
  end
@@ -6,12 +6,12 @@ class Api::V1::Accounts::SlaPoliciesController < Api::V1::Accounts::EnterpriseAc
    @sla_policies = Current.account.sla_policies
  end

-  def show; end
-
  def create
    @sla_policy = Current.account.sla_policies.create!(permitted_params)
  end

+  def show; end
+
  def update
    @sla_policy.update!(permitted_params)
  end
@@ -19,9 +19,9 @@ module Enterprise::Api::V1::Accounts::ConversationsController

    response = Captain::Copilot::ChatService.new(
      assistant,
-      previous_history: copilot_params[:previous_history],
-      conversation_id: @conversation.display_id,
-      user_id: Current.user.id
+      previous_messages: copilot_params[:previous_messages],
+      conversation_history: @conversation.to_llm_text,
+      language: @conversation.account.locale_english_name
    ).generate_response(copilot_params[:message])

    render json: { message: response['response'] }
@@ -44,6 +44,6 @@ module Enterprise::Api::V1::Accounts::ConversationsController
  private

  def copilot_params
-    params.permit(:previous_history, :message, :assistant_id)
+    params.permit(:previous_messages, :message, :assistant_id)
  end
 end
@@ -33,6 +33,6 @@ module Enterprise::SuperAdmin::AppConfigsController

  def internal_config_options
    %w[CHATWOOT_INBOX_TOKEN CHATWOOT_INBOX_HMAC_KEY ANALYTICS_TOKEN CLEARBIT_API_KEY DASHBOARD_SCRIPTS INACTIVE_WHATSAPP_NUMBERS BLOCKED_EMAIL_DOMAINS
-       CAPTAIN_CLOUD_PLAN_LIMITS ACCOUNT_SECURITY_NOTIFICATION_WEBHOOK_URL CHATWOOT_INSTANCE_ADMIN_EMAIL]
+       CAPTAIN_CLOUD_PLAN_LIMITS ACCOUNT_SECURITY_NOTIFICATION_WEBHOOK_URL]
  end
 end
@@ -1,31 +1,26 @@
 module Captain::ChatHelper
  def request_chat_completion
-    log_chat_completion_request
+    Rails.logger.debug { "[CAPTAIN][ChatCompletion] #{@messages}" }

    response = @client.chat(
      parameters: {
        model: @model,
        messages: @messages,
        tools: @tool_registry&.registered_tools || [],
-        response_format: { type: 'json_object' },
-        temperature: @assistant&.config&.[]('temperature').to_f || 1
+        response_format: { type: 'json_object' }
      }
    )

    handle_response(response)
  end

-  private
-
  def handle_response(response)
-    Rails.logger.debug { "#{self.class.name} Assistant: #{@assistant.id}, Received response #{response}" }
+    Rails.logger.debug { "[CAPTAIN][ChatCompletion] #{response}" }
    message = response.dig('choices', 0, 'message')
    if message['tool_calls']
      process_tool_calls(message['tool_calls'])
    else
-      message = JSON.parse(message['content'].strip)
-      persist_message(message, 'assistant')
-      message
+      JSON.parse(message['content'].strip)
    end
  end

@@ -45,14 +40,12 @@ module Captain::ChatHelper
    if @tool_registry.respond_to?(function_name)
      execute_tool(function_name, arguments, tool_call_id)
    else
-      process_invalid_tool_call(function_name, tool_call_id)
+      process_invalid_tool_call(tool_call_id)
    end
  end

  def execute_tool(function_name, arguments, tool_call_id)
-    persist_message({ content: "Using tool #{function_name}", function_name: function_name }, 'assistant_thinking')
    result = @tool_registry.send(function_name, arguments)
-    persist_message({ content: "Completed #{function_name} tool call", function_name: function_name }, 'assistant_thinking')
    append_tool_response(result, tool_call_id)
  end

@@ -63,8 +56,7 @@ module Captain::ChatHelper
    }
  end

-  def process_invalid_tool_call(function_name, tool_call_id)
-    persist_message({ content: 'Invalid tool call', function_name: function_name }, 'assistant_thinking')
+  def process_invalid_tool_call(tool_call_id)
    append_tool_response('Tool not available', tool_call_id)
  end

@@ -75,12 +67,4 @@ module Captain::ChatHelper
      content: content
    }
  end
-
-  def log_chat_completion_request
-    Rails.logger.info(
-      "#{self.class.name} Assistant: #{@assistant.id}, Requesting chat completion
-      for messages #{@messages} with #{@tool_registry&.registered_tools&.length || 0} tools
-      "
-    )
-  end
 end
@@ -48,12 +48,6 @@ messenger:
  enabled: true
  icon: 'icon-messenger-line'
  config_key: 'facebook'
-instagram:
-  name: 'Instagram'
-  description: 'Stay connected with your customers on Instagram'
-  enabled: true
-  icon: 'icon-instagram'
-  config_key: 'instagram'
 whatsapp:
  name: 'WhatsApp'
  description: 'Manage your WhatsApp business interactions from Chatwoot.'
@@ -87,19 +81,19 @@ microsoft:
  config_key: 'microsoft'
 linear:
  name: 'Linear'
-  description: 'Configuration for setting up Linear Integration'
+  description: 'Configuration for setting up Linear'
  enabled: true
  icon: 'icon-linear'
  config_key: 'linear'
-slack:
-  name: 'Slack'
-  description: 'Configuration for setting up Slack Integration'
+instagram:
+  name: 'Instagram'
+  description: 'Configuration for setting up Instagram'
  enabled: true
-  icon: 'icon-slack'
-  config_key: 'slack'
+  icon: 'icon-instagram'
+  config_key: 'instagram'
 shopify:
  name: 'Shopify'
-  description: 'Configuration for setting up Shopify Integration'
+  description: 'Configuration for setting up Shopify'
  enabled: true
  icon: 'icon-shopify'
  config_key: 'shopify'
@@ -50,7 +50,7 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
  def message_content(message)
    return message.content if message.content.present?

-    return 'User has shared an attachment' if message.attachments.any?
+    'User has shared an attachment' if message.attachments.any?

    'User has shared a message without content'
  end
@@ -1,11 +0,0 @@
-module Enterprise::ActionCableListener
-  include Events::Types
-  def copilot_message_created(event)
-    copilot_message = event.data[:copilot_message]
-    copilot_thread = copilot_message.copilot_thread
-    account = copilot_thread.account
-    user = copilot_thread.user
-
-    broadcast(account, [user.pubsub_token], COPILOT_MESSAGE_CREATED, copilot_message.push_event_data)
-  end
-end
@@ -29,7 +29,6 @@ class Captain::Assistant < ApplicationRecord
  has_many :inboxes,
           through: :captain_inboxes
  has_many :messages, as: :sender, dependent: :nullify
-  has_many :copilot_threads, dependent: :destroy_async

  validates :name, presence: true
  validates :description, presence: true
@@ -4,57 +4,24 @@
 #
 #  id                :bigint           not null, primary key
 #  message           :jsonb            not null
-#  message_type      :integer          default("user")
+#  message_type      :string           not null
 #  created_at        :datetime         not null
 #  updated_at        :datetime         not null
 #  account_id        :bigint           not null
 #  copilot_thread_id :bigint           not null
+#  user_id           :bigint           not null
 #
 # Indexes
 #
 #  index_copilot_messages_on_account_id         (account_id)
 #  index_copilot_messages_on_copilot_thread_id  (copilot_thread_id)
+#  index_copilot_messages_on_user_id            (user_id)
 #
 class CopilotMessage < ApplicationRecord
  belongs_to :copilot_thread
+  belongs_to :user
  belongs_to :account

-  before_validation :ensure_account
-
-  enum message_type: { user: 0, assistant: 1, assistant_thinking: 2 }
-
-  validates :message_type, presence: true, inclusion: { in: message_types.keys }
+  validates :message_type, presence: true, inclusion: { in: %w[user assistant assistant_thinking] }
  validates :message, presence: true
-  validate :validate_message_attributes
-
-  after_create_commit :broadcast_message
-
-  def push_event_data
-    {
-      id: id,
-      message: message,
-      message_type: message_type,
-      created_at: created_at.to_i,
-      copilot_thread: copilot_thread.push_event_data
-    }
-  end
-
-  private
-
-  def ensure_account
-    self.account = copilot_thread.account
-  end
-
-  def broadcast_message
-    Rails.configuration.dispatcher.dispatch(COPILOT_MESSAGE_CREATED, Time.zone.now, copilot_message: self)
-  end
-
-  def validate_message_attributes
-    return if message.blank?
-
-    allowed_keys = %w[content reasoning function_name]
-    invalid_keys = message.keys - allowed_keys
-
-    errors.add(:message, "contains invalid attributes: #{invalid_keys.join(', ')}") if invalid_keys.any?
-  end
 end
@@ -2,47 +2,25 @@
 #
 # Table name: copilot_threads
 #
-#  id           :bigint           not null, primary key
-#  title        :string           not null
-#  created_at   :datetime         not null
-#  updated_at   :datetime         not null
-#  account_id   :bigint           not null
-#  assistant_id :integer
-#  user_id      :bigint           not null
+#  id         :bigint           not null, primary key
+#  title      :string           not null
+#  uuid       :uuid             not null
+#  created_at :datetime         not null
+#  updated_at :datetime         not null
+#  account_id :bigint           not null
+#  user_id    :bigint           not null
 #
 # Indexes
 #
-#  index_copilot_threads_on_account_id    (account_id)
-#  index_copilot_threads_on_assistant_id  (assistant_id)
-#  index_copilot_threads_on_user_id       (user_id)
+#  index_copilot_threads_on_account_id  (account_id)
+#  index_copilot_threads_on_user_id     (user_id)
+#  index_copilot_threads_on_uuid        (uuid) UNIQUE
 #
 class CopilotThread < ApplicationRecord
  belongs_to :user
  belongs_to :account
-  belongs_to :assistant, class_name: 'Captain::Assistant'
-  has_many :copilot_messages, dependent: :destroy_async
+  has_many :copilot_messages, dependent: :destroy

  validates :title, presence: true
-
-  def push_event_data
-    {
-      id: id,
-      title: title,
-      created_at: created_at.to_i,
-      user: user.push_event_data,
-      account_id: account_id
-    }
-  end
-
-  def previous_history
-    copilot_messages
-      .where(message_type: %w[user assistant])
-      .order(created_at: :asc)
-      .map do |copilot_message|
-        {
-          content: copilot_message.message['content'],
-          role: copilot_message.message_type
-        }
-      end
-  end
+  validates :uuid, presence: true, uniqueness: true
 end
@@ -6,6 +6,7 @@ module Enterprise::Concerns::User

    has_many :captain_responses, class_name: 'Captain::AssistantResponse', dependent: :nullify, as: :documentable
    has_many :copilot_threads, dependent: :destroy_async
+    has_many :copilot_messages, dependent: :destroy_async
  end

  def ensure_installation_pricing_plan_quantity
@@ -3,110 +3,49 @@ require 'openai'
 class Captain::Copilot::ChatService < Llm::BaseOpenAiService
  include Captain::ChatHelper

-  attr_reader :assistant, :account, :user, :copilot_thread, :previous_history, :messages
-
  def initialize(assistant, config)
    super()

    @assistant = assistant
-    @account = assistant.account
-    @user = nil
-    @copilot_thread = nil
-    @previous_history = []
-    setup_user(config)
-    setup_message_history(config)
+    @conversation_history = config[:conversation_history]
+    @previous_messages = config[:previous_messages] || []
+    @language = config[:language] || 'english'
+
    register_tools
-    @messages = build_messages(config)
+    @messages = [system_message, conversation_history_context] + @previous_messages
+    @response = ''
  end

  def generate_response(input)
    @messages << { role: 'user', content: input } if input.present?
    response = request_chat_completion
-
-    Rails.logger.debug { "#{self.class.name} Assistant: #{@assistant.id}, Received response #{response}" }
-    Rails.logger.info(
-      "#{self.class.name} Assistant: #{@assistant.id}, Incrementing response usage for account #{@account.id}"
-    )
-    @account.increment_response_usage
+    Rails.logger.info("[CAPTAIN][CopilotChatService] Incrementing response usage for #{@assistant.account.id}")
+    @assistant.account.increment_response_usage

    response
  end

  private

-  def setup_user(config)
-    @user = @account.users.find_by(id: config[:user_id]) if config[:user_id].present?
-  end
-
-  def build_messages(config)
-    messages= [system_message]
-    messages << account_id_context
-    messages += @previous_history if @previous_history.present?
-    messages += current_viewing_history(config[:conversation_id]) if config[:conversation_id].present?
-    messages
-  end
-
-  def setup_message_history(config)
-    Rails.logger.info(
-      "#{self.class.name} Assistant: #{@assistant.id}, Previous History: #{config[:previous_history]&.length || 0}, Language: #{config[:language]}"
-    )
-
-    @copilot_thread = @account.copilot_threads.find_by(id: config[:thread_id]) if config[:thread_id].present?
-    @previous_history = if @copilot_thread.present?
-                          @copilot_thread.previous_history
-                        else
-                          config[:previous_history].presence || []
-                        end
-  end
-
  def register_tools
-    @tool_registry = Captain::ToolRegistryService.new(@assistant, user: @user)
+    @tool_registry = Captain::ToolRegistryService.new(@assistant)
    @tool_registry.register_tool(Captain::Tools::SearchDocumentationService)
-    @tool_registry.register_tool(Captain::Tools::Copilot::GetArticleService)
-    @tool_registry.register_tool(Captain::Tools::Copilot::GetContactService)
-    @tool_registry.register_tool(Captain::Tools::Copilot::GetConversationService)
-    @tool_registry.register_tool(Captain::Tools::Copilot::SearchArticlesService)
-    @tool_registry.register_tool(Captain::Tools::Copilot::SearchContactsService)
-    @tool_registry.register_tool(Captain::Tools::Copilot::SearchConversationsService)
-    @tool_registry.register_tool(Captain::Tools::Copilot::SearchLinearIssuesService)
  end

  def system_message
    {
      role: 'system',
-      content: Captain::Llm::SystemPromptsService.copilot_response_generator(@assistant.config['product_name'])
+      content: Captain::Llm::SystemPromptsService.copilot_response_generator(@assistant.config['product_name'], @language)
    }
  end

-  def account_id_context
+  def conversation_history_context
    {
      role: 'system',
-      content: "The current account id is #{@account.id}. The account is using #{@account.locale_english_name} as the language."
+      content: "
+      Message History with the user is below:
+      #{@conversation_history}
+      "
    }
  end
-
-  def current_viewing_history(conversation_id)
-    conversation = @account.conversations.find_by(display_id: conversation_id)
-    return [] unless conversation
-
-    Rails.logger.info("#{self.class.name} Assistant: #{@assistant.id}, Setting viewing history for conversation_id=#{conversation_id}")
-    contact_id = conversation.contact_id
-    [{
-      role: 'system',
-      content: <<~HISTORY.strip
-        You are currently viewing the conversation with the following details:
-        Conversation ID: #{conversation_id}
-        Contact ID: #{contact_id}
-      HISTORY
-    }]
-  end
-
-  def persist_message(message, message_type = 'assistant')
-    return if @copilot_thread.blank?
-
-    @copilot_thread.copilot_messages.create!(
-      message: message,
-      message_type: message_type
-    )
-  end
 end
@@ -21,7 +21,7 @@ class Captain::Llm::AssistantChatService < Llm::BaseOpenAiService
  private

  def register_tools
-    @tool_registry = Captain::ToolRegistryService.new(@assistant, user: nil)
+    @tool_registry = Captain::ToolRegistryService.new(@assistant)
    @tool_registry.register_tool(Captain::Tools::SearchDocumentationService)
  end

@@ -31,8 +31,4 @@ class Captain::Llm::AssistantChatService < Llm::BaseOpenAiService
      content: Captain::Llm::SystemPromptsService.assistant_response_generator(@assistant.name, @assistant.config['product_name'], @assistant.config)
    }
  end
-
-  def persist_message(message, message_type = 'assistant')
-    # No need to implement
-  end
 end
@@ -56,18 +56,18 @@ class Captain::Llm::SystemPromptsService
      SYSTEM_PROMPT_MESSAGE
    end

-    def copilot_response_generator(product_name)
+    def copilot_response_generator(product_name, language)
      <<~SYSTEM_PROMPT_MESSAGE
        [Identity]
        You are Captain, a helpful and friendly copilot assistant for support agents using the product #{product_name}. Your primary role is to assist support agents by retrieving information, compiling accurate responses, and guiding them through customer interactions.
        You should only provide information related to #{product_name} and must not address queries about other products or external events.

        [Context]
-        Identify unresolved queries, and ensure responses are relevant and consistent with previous interactions. Always maintain a coherent and professional tone throughout the conversation.
+        You will be provided with the message history between the support agent and the customer. Use this context to understand the conversation flow, identify unresolved queries, and ensure responses are relevant and consistent with previous interactions. Always maintain a coherent and professional tone throughout the conversation.

        [Response Guidelines]
        - Use natural, polite, and conversational language that is clear and easy to follow. Keep sentences short and use simple words.
-        - Reply in the language the agent is using, if you're not able to detect the language.
+        - Reply in the language the agent is using, if you're not able to detect the language, reply in #{language}.
        - Provide brief and relevant responses—typically one or two sentences unless a more detailed explanation is necessary.
        - Do not use your own training data or assumptions to answer queries. Base responses strictly on the provided information.
        - If the query is unclear, ask concise clarifying questions instead of making assumptions.
@@ -1,24 +1,23 @@
 class Captain::ToolRegistryService
  attr_reader :registered_tools, :tools

-  def initialize(assistant, user: nil)
+  def initialize(assistant)
    @assistant = assistant
-    @user = user
    @registered_tools = []
    @tools = {}
  end

  def register_tool(tool_class)
-    tool = tool_class.new(@assistant, user: @user)
+    tool = tool_class.new(@assistant)
    return unless tool.active?

    @tools[tool.name] = tool
    @registered_tools << tool.to_registry_format
  end

-  def method_missing(method_name, *)
+  def method_missing(method_name, *arguments)
    if @tools.key?(method_name.to_s)
-      @tools[method_name.to_s].execute(*)
+      @tools[method_name.to_s].execute(*arguments)
    else
      super
    end
@@ -36,18 +36,4 @@ class Captain::Tools::BaseService
  def active?
    true
  end
-
-  private
-
-  def user_has_permission(permission)
-    return false if @user.blank?
-
-    account_user = AccountUser.find_by(account_id: @assistant.account_id, user_id: @user.id)
-    return false if account_user.blank?
-
-    return account_user.custom_role.permissions.include?(permission) if account_user.custom_role.present?
-
-    # Default permission for agents without custom roles
-    account_user.administrator? || account_user.agent?
-  end
 end
@@ -1,39 +0,0 @@
-class Captain::Tools::Copilot::GetArticleService < Captain::Tools::BaseService
-  def name
-    'get_article'
-  end
-
-  def description
-    'Get details of an article including its content and metadata'
-  end
-
-  def parameters
-    {
-      type: 'object',
-      properties: {
-        article_id: {
-          type: 'number',
-          description: 'The ID of the article to retrieve'
-        }
-      },
-      required: %w[article_id]
-    }
-  end
-
-  def execute(arguments)
-    article_id = arguments['article_id']
-
-    Rails.logger.info { "#{self.class.name}: Article ID: #{article_id}" }
-
-    return 'Missing required parameters' if article_id.blank?
-
-    article = Article.find_by(id: article_id, account_id: @assistant.account_id)
-    return 'Article not found' if article.nil?
-
-    article.to_llm_text
-  end
-
-  def active?
-    user_has_permission('knowledge_base_manage')
-  end
-end
@@ -1,39 +0,0 @@
-class Captain::Tools::Copilot::GetContactService < Captain::Tools::BaseService
-  def name
-    'get_contact'
-  end
-
-  def description
-    'Get details of a contact including their profile information'
-  end
-
-  def parameters
-    {
-      type: 'object',
-      properties: {
-        contact_id: {
-          type: 'number',
-          description: 'The ID of the contact to retrieve'
-        }
-      },
-      required: %w[contact_id]
-    }
-  end
-
-  def execute(arguments)
-    contact_id = arguments['contact_id']
-
-    Rails.logger.info "#{self.class.name}: Contact ID: #{contact_id}"
-
-    return 'Missing required parameters' if contact_id.blank?
-
-    contact = Contact.find_by(id: contact_id, account_id: @assistant.account_id)
-    return 'Contact not found' if contact.nil?
-
-    contact.to_llm_text
-  end
-
-  def active?
-    user_has_permission('contact_manage')
-  end
-end
@@ -1,41 +0,0 @@
-class Captain::Tools::Copilot::GetConversationService < Captain::Tools::BaseService
-  def name
-    'get_conversation'
-  end
-
-  def description
-    'Get details of a conversation including messages and contact information'
-  end
-
-  def parameters
-    {
-      type: 'object',
-      properties: {
-        conversation_id: {
-          type: 'number',
-          description: 'The ID of the conversation to retrieve'
-        }
-      },
-      required: %w[conversation_id]
-    }
-  end
-
-  def execute(arguments)
-    conversation_id = arguments['conversation_id']
-
-    Rails.logger.info "#{self.class.name}: Conversation ID: #{conversation_id}"
-
-    return 'Missing required parameters' if conversation_id.blank?
-
-    conversation = Conversation.find_by(display_id: conversation_id, account_id: @assistant.account_id)
-    return 'Conversation not found' if conversation.blank?
-
-    conversation.to_llm_text
-  end
-
-  def active?
-    user_has_permission('conversation_manage') ||
-      user_has_permission('conversation_unassigned_manage') ||
-      user_has_permission('conversation_participating_manage')
-  end
-end
@@ -1,71 +0,0 @@
-class Captain::Tools::Copilot::SearchArticlesService < Captain::Tools::BaseService
-  def name
-    'search_articles'
-  end
-
-  def description
-    'Search articles based on parameters'
-  end
-
-  def parameters
-    {
-      type: 'object',
-      properties: properties,
-      required: ['query']
-    }
-  end
-
-  def execute(arguments)
-    query = arguments['query']
-    category_id = arguments['category_id']
-    status = arguments['status']
-
-    Rails.logger.info "#{self.class.name}: Query: #{query}, Category ID: #{category_id}, Status: #{status}"
-
-    return 'Missing required parameters' if query.blank?
-
-    articles = fetch_articles(query, category_id, status)
-
-    return 'No articles found' unless articles.exists?
-
-    total_count = articles.count
-    articles = articles.limit(100)
-
-    <<~RESPONSE
-      #{total_count > 100 ? "Found #{total_count} articles (showing first 100)" : "Total number of articles: #{total_count}"}
-      #{articles.map(&:to_llm_text).join("\n---\n")}
-    RESPONSE
-  end
-
-  def active?
-    user_has_permission('knowledge_base_manage')
-  end
-
-  private
-
-  def fetch_articles(query, category_id, status)
-    articles = Article.where(account_id: @assistant.account_id)
-    articles = articles.where('title ILIKE :query OR content ILIKE :query', query: "%#{query}%") if query.present?
-    articles = articles.where(category_id: category_id) if category_id.present?
-    articles = articles.where(status: status) if status.present?
-    articles
-  end
-
-  def properties
-    {
-      query: {
-        type: 'string',
-        description: 'Search articles by title or content (partial match)'
-      },
-      category_id: {
-        type: 'number',
-        description: 'Filter articles by category ID'
-      },
-      status: {
-        type: 'string',
-        enum: %w[draft published archived],
-        description: 'Filter articles by status'
-      }
-    }
-  end
-end
@@ -1,61 +0,0 @@
-class Captain::Tools::Copilot::SearchContactsService < Captain::Tools::BaseService
-  def name
-    'search_contacts'
-  end
-
-  def description
-    'Search contacts based on query parameters'
-  end
-
-  def parameters
-    {
-      type: 'object',
-      properties: properties,
-      required: []
-    }
-  end
-
-  def execute(arguments)
-    email = arguments['email']
-    phone_number = arguments['phone_number']
-    name = arguments['name']
-
-    Rails.logger.info "#{self.class.name} Email: #{email}, Phone Number: #{phone_number}, Name: #{name}"
-
-    contacts = Contact.where(account_id: @assistant.account_id)
-    contacts = contacts.where(email: email) if email.present?
-    contacts = contacts.where(phone_number: phone_number) if phone_number.present?
-    contacts = contacts.where('LOWER(name) ILIKE ?', "%#{name.downcase}%") if name.present?
-
-    return 'No contacts found' unless contacts.exists?
-
-    contacts = contacts.limit(100)
-
-    <<~RESPONSE
-      #{contacts.map(&:to_llm_text).join("\n---\n")}
-    RESPONSE
-  end
-
-  def active?
-    user_has_permission('contact_manage')
-  end
-
-  private
-
-  def properties
-    {
-      email: {
-        type: 'string',
-        description: 'Filter contacts by email'
-      },
-      phone_number: {
-        type: 'string',
-        description: 'Filter contacts by phone number'
-      },
-      name: {
-        type: 'string',
-        description: 'Filter contacts by name (partial match)'
-      }
-    }
-  end
-end
@@ -33,12 +33,6 @@ class Captain::Tools::Copilot::SearchConversationsService < Captain::Tools::Base
    RESPONSE
  end

-  def active?
-    user_has_permission('conversation_manage') ||
-      user_has_permission('conversation_unassigned_manage') ||
-      user_has_permission('conversation_participating_manage')
-  end
-
  private

  def get_conversations(status, contact_id, priority)
@@ -46,7 +46,7 @@ class Captain::Tools::Copilot::SearchLinearIssuesService < Captain::Tools::BaseS
  end

  def active?
-    @user.present? && @assistant.account.hooks.find_by(app_id: 'linear').present?
+    @assistant.account.hooks.find_by(app_id: 'linear').present?
  end

  private
@@ -1 +0,0 @@
-json.partial! 'api/v1/models/captain/copilot_message', formats: [:json], resource: @copilot_message
@@ -1,5 +1,8 @@
 json.payload do
  json.array! @copilot_messages do |message|
-    json.partial! 'api/v1/models/captain/copilot_message', formats: [:json], resource: message
+    json.id message.id
+    json.message message.message
+    json.message_type message.message_type
+    json.created_at message.created_at.to_i
  end
 end
@@ -1 +0,0 @@
-json.partial! 'api/v1/models/captain/copilot_thread', formats: [:json], resource: @copilot_thread
@@ -1,5 +1,12 @@
 json.payload do
  json.array! @copilot_threads do |thread|
-    json.partial! 'api/v1/models/captain/copilot_thread', resource: thread
+    json.id thread.id
+    json.title thread.title
+    json.uuid thread.uuid
+    json.created_at thread.created_at.to_i
+    json.user do
+      json.id thread.user.id
+      json.name thread.user.name
+    end
  end
 end
@@ -1,6 +0,0 @@
-json.id resource.id
-json.message resource.message
-json.message_type resource.message_type
-json.created_at resource.created_at.to_i
-json.copilot_thread resource.copilot_thread.push_event_data
-json.account_id resource.account_id
@@ -1,6 +0,0 @@
-json.id resource.id
-json.title resource.title
-json.created_at resource.created_at.to_i
-json.user resource.user.push_event_data
-json.assistant resource.assistant.push_event_data
-json.account_id resource.account_id
@@ -1,10 +1,7 @@
 class CaptainListener < BaseListener
-  include ::Events::Types
-
  def conversation_resolved(event)
    conversation = extract_conversation_and_account(event)[0]
    assistant = conversation.inbox.captain_assistant
-
    return unless conversation.inbox.captain_active?

    Captain::Llm::ContactNotesService.new(assistant, conversation).generate_and_update_notes if assistant.config['feature_memory'].present?
@@ -6,7 +6,6 @@ class CustomMarkdownRenderer < CommonMarker::HtmlRenderer
  VIMEO_REGEX = %r{https?://(?:www\.)?vimeo\.com/(\d+)}
  MP4_REGEX = %r{https?://(?:www\.)?.+\.(mp4)}
  ARCADE_REGEX = %r{https?://(?:www\.)?app\.arcade\.software/share/([^&/]+)}
-  WISTIA_REGEX = %r{https?://(?:www\.)?([^/]+)\.wistia\.com/medias/([^&/]+)}

  def text(node)
    content = node.string_content
@@ -51,8 +50,7 @@ class CustomMarkdownRenderer < CommonMarker::HtmlRenderer
      VIMEO_REGEX => :make_vimeo_embed,
      MP4_REGEX => :make_video_embed,
      LOOM_REGEX => :make_loom_embed,
-      ARCADE_REGEX => :make_arcade_embed,
-      WISTIA_REGEX => :make_wistia_embed
+      ARCADE_REGEX => :make_arcade_embed
    }

    embedding_methods.each do |regex, method|
@@ -78,30 +76,67 @@ class CustomMarkdownRenderer < CommonMarker::HtmlRenderer

  def make_youtube_embed(youtube_match)
    video_id = youtube_match[1]
-    EmbedRenderer.youtube(video_id)
+    %(
+      <div style="position: relative; padding-bottom: 62.5%; height: 0;">
+       <iframe
+        src="https://www.youtube-nocookie.com/embed/#{video_id}"
+        frameborder="0"
+        style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"
+        allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture"
+        allowfullscreen></iframe>
+      </div>
+    )
  end

  def make_loom_embed(loom_match)
    video_id = loom_match[1]
-    EmbedRenderer.loom(video_id)
+    %(
+      <div style="position: relative; padding-bottom: 62.5%; height: 0;">
+        <iframe
+         src="https://www.loom.com/embed/#{video_id}"
+         frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen
+         style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe>
+      </div>
+    )
  end

  def make_vimeo_embed(vimeo_match)
    video_id = vimeo_match[1]
-    EmbedRenderer.vimeo(video_id)
+    %(
+      <div style="position: relative; padding-bottom: 62.5%; height: 0;">
+       <iframe
+        src="https://player.vimeo.com/video/#{video_id}?dnt=true"
+        frameborder="0"
+        allow="autoplay; fullscreen; picture-in-picture"
+        allowfullscreen
+        style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe>
+       </div>
+    )
  end

  def make_video_embed(link_url)
-    EmbedRenderer.video(link_url)
-  end
-
-  def make_wistia_embed(wistia_match)
-    video_id = wistia_match[2]
-    EmbedRenderer.wistia(video_id)
+    %(
+      <video width="640" height="360" controls>
+        <source src="#{link_url}" type="video/mp4">
+        Your browser does not support the video tag.
+      </video>
+    )
  end

  def make_arcade_embed(arcade_match)
    video_id = arcade_match[1]
-    EmbedRenderer.arcade(video_id)
+    %(
+    <div style="position: relative; padding-bottom: 62.5%; height: 0;">
+      <iframe
+        src="https://app.arcade.software/embed/#{video_id}"
+        frameborder="0"
+        webkitallowfullscreen
+        mozallowfullscreen
+        allowfullscreen
+        allow="fullscreen"
+        style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;">
+      </iframe>
+    </div>
+  )
  end
 end
--- a/Show More
+++ b/Show More
Author	SHA1	Message	Date
Shivam Mishra	648b9c9507	chore: add logs for debug	2025-05-22 10:08:19 +05:30
Pranav Shivam Mishra Sivin Varghese	611fc82847	feat: Add components to show steps in the copilot thinking process (#11530 ) This PR adds the components for new Copilot UI - Added a Header component - Added a thinking block. - Update the outline on copilot input --------- Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>	2025-05-22 10:08:19 +05:30
Sivin Varghese Shivam Mishra Pranav	ffad8458cb	feat: Delete a contact from the contacts page (#11529 ) # Pull Request Template ## Description This PR includes: 1. Adds the ability to delete a contact from the contacts list accordion section. 2. Improves the expand/collapse transition for the accordion. Fixes [CW-4375](https://linear.app/chatwoot/issue/CW-4375/allow-users-to-delete-a-contact-from-the-contacts-page) ## Type of change - [x] New feature (non-breaking change which adds functionality) ## How Has This Been Tested? ### Loom video https://www.loom.com/share/8c897d24737f40f6b8b29fef76ba18e2?sid=70910b9d-f3db-4d54-8bfc-820db680e537 ## Checklist: - [x] My code follows the style guidelines of this project - [x] I have performed a self-review of my code - [ ] I have commented on my code, particularly in hard-to-understand areas - [ ] I have made corresponding changes to the documentation - [x] My changes generate no new warnings - [ ] I have added tests that prove my fix is effective or that my feature works - [x] New and existing unit tests pass locally with my changes - [ ] Any dependent changes have been merged and published in downstream modules --------- Co-authored-by: Pranav <pranavrajs@gmail.com>	2025-05-22 10:08:19 +05:30
Vishnu Narayanan Shivam Mishra Sojan Jose	5869a98e6e	fix: account email validation during signup (#11307 ) - Refactor email validation logic to be a service - Use the service for both email/pass signup and Google SSO - fix account email validation during signup - Use `blocked_domain` setting for both email/pass signup and Google Sign In [`BLOCKED_DOMAIN` via GlobalConfig] - add specs for `account_builder` - add specs for the new service --------- Co-authored-by: Sojan Jose <sojan@pepalo.com>	2025-05-22 10:08:19 +05:30
Pranav Shivam Mishra Sojan Sivin Varghese Muhsin Keloth	dde08b0bd9	feat: Add support for search_conversations in copilot (#11520 ) Earlier, we were manually checking if a user was an agent and filtering their conversations based on inboxes. This logic should have been part of the conversation permissions service. This PR moves the check to the right place and updates the logic accordingly. Other updates: - Add support for search_conversations service for copilot. - Use PermissionFilterService in contacts/conversations, conversations, copilot search_conversations. --------- Co-authored-by: Sojan <sojan@pepalo.com> Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com> Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>	2025-05-22 10:08:19 +05:30
Sivin VargheseandShivam Mishra	5a4201ae58	chore: Display Agent Bot token after creation (#11488 ) This PR includes: - Displaying the Agent Bot token after creation - Updating the avatar icon when an avatar image is not present Fixes: https://linear.app/chatwoot/issue/CW-4337/agent-bot-token-not-visible	2025-05-22 10:08:19 +05:30
Sivin VargheseandShivam Mishra	fc8fe9a8d1	feat: Prevent saving preferences and status when impersonating (#11164 ) This PR will prevent saving user preferences and online status when impersonating. Previously, these settings could be updated during impersonation, causing the user to see a different view or UI settings. Fixes https://linear.app/chatwoot/issue/CW-4163/impersonation-improvements	2025-05-22 10:08:19 +05:30
Muhsin KelothandShivam Mishra	2fe0761fd5	fix: Display message content for CSAT messages in non-widget inboxes (#11528 ) We made so many improvements for CSAT via https://github.com/chatwoot/chatwoot/pull/11485. However, we missed showing message content in the dashboard for CSAT URLs created in non-widget inboxes. This PR fixes the issue by ensuring that CSAT-configured messages are passed along with CSAT responses, otherwise defaulting to the translation.	2025-05-22 10:08:19 +05:30
Sivin VargheseandShivam Mishra	9dd2d14655	fix: Status not updating when creating a Linear issue (#11523 )	2025-05-22 10:08:19 +05:30
@@ -1 +1 @@
 .4.4
 .3.3
				`@@ -1 +0,0 @@`
				`json.partial! 'api/v1/models/captain/copilot_message', formats: [:json], resource: @copilot_message`