Merge branch 'develop' into refactor/structured-clone

# Pull Request Template

## Description

This PR will fix the layout issue in connecting to the Facebook page
layout.

Fixes
https://linear.app/chatwoot/issue/CW-3489/connect-facebook-page-layout-is-broken

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

**Before**
<img width="1264" alt="image"
src="https://github.com/user-attachments/assets/2b9e412b-f172-4184-b45b-8c97333c3e51">


**After**
<img width="1264" alt="image"
src="https://github.com/user-attachments/assets/035f3468-f611-43ce-a058-fb8eafa1a45d">




## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

.circleci/config.yml

@@ -7,7 +7,7 @@ defaults: &defaults
   working_directory: ~/build
   docker:
     # specify the version you desire here
-    - image: cimg/ruby:3.2.2-browsers
+    - image: cimg/ruby:3.3.3-browsers
 
     # Specify service dependencies here if necessary
     # CircleCI maintains a library of pre-built images
@@ -130,10 +130,7 @@ jobs:
           command: |
             mkdir -p ~/tmp/test-results/frontend_specs
             ~/tmp/cc-test-reporter before-build
-            TESTFILES=$(circleci tests glob **/specs/*.spec.js | circleci tests split --split-by=timings)
-            yarn test:coverage --profile 10 \
-                               --out ~/tmp/test-results/yarn.xml \
-                               -- ${TESTFILES}
+            yarn test:coverage
       - run:
           name: Code Climate Test Coverage
           command: |

.devcontainer/docker-compose.yml

@@ -12,7 +12,7 @@ services:
       args:
         VARIANT: "ubuntu-22.04"
         NODE_VERSION: "20.9.0"
-        RUBY_VERSION: "3.2.2"
+        RUBY_VERSION: "3.3.3"
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: "1000"
         USER_GID: "1000"
@@ -25,7 +25,7 @@ services:
       args:
         VARIANT: "ubuntu-22.04"
         NODE_VERSION: "20.9.0"
-        RUBY_VERSION: "3.2.2"
+        RUBY_VERSION: "3.3.3"
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: "1000"
         USER_GID: "1000"

.env.example

@@ -1,4 +1,9 @@
+# Learn about the various environment variables at
+# https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables/#rails-production-variables
+
 # Used to verify the integrity of signed cookies. so ensure a secure value is set
+# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols. 
+# Use `rake secret` to generate this variable
 SECRET_KEY_BASE=replace_with_lengthy_secure_hex
 
 # Replace with the URL you are planning to use for your app
@@ -23,6 +28,9 @@ FORCE_SSL=false
 ENABLE_ACCOUNT_SIGNUP=false
 
 # Redis config
+# specify the configs via single URL or individual variables
+# ref: https://www.iana.org/assignments/uri-schemes/prov/redis
+# You can also use the following format for the URL: redis://:password@host:port/db_number
 REDIS_URL=redis://redis:6379
 # If you are using docker-compose, set this variable's value to be any string,
 # which will be the password for the redis service running inside the docker-compose
@@ -77,6 +85,8 @@ SMTP_OPENSSL_VERIFY_MODE=peer
 # Comment out the following environment variables if required by your SMTP server
 # SMTP_TLS=
 # SMTP_SSL=
+# SMTP_OPEN_TIMEOUT
+# SMTP_READ_TIMEOUT
 
 # Mail Incoming
 # This is the domain set for the reply emails when conversation continuity is enabled
@@ -180,14 +190,6 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 ## Sentry
 # SENTRY_DSN=
 
-## LogRocket
-# LOG_ROCKET_PROJECT_ID=xxxxx/some-project
-
-# MICROSOFT CLARITY
-# MS_CLARITY_TOKEN=xxxxxxxxx
-
-# GOOGLE_TAG_MANAGER
-# GOOGLE_TAG = GTM-XXXXXXX
 
 ## Scout
 ## https://scoutapm.com/docs/ruby/configuration
@@ -251,9 +253,6 @@ AZURE_APP_SECRET=
 ## OpenAI key
 # OPENAI_API_KEY=
 
-# Sentiment analysis model file path
-SENTIMENT_FILE_PATH=
-
 # Housekeeping/Performance related configurations
 # Set to true if you want to remove stale contact inboxes
 # contact_inboxes with no conversation older than 90 days will be removed

.eslintrc.js

@@ -65,10 +65,10 @@ module.exports = {
   },
   env: {
     browser: true,
-    jest: true,
     node: true,
   },
   globals: {
     bus: true,
+    vi: true,
   },
 };

.github/CODEOWNERS

@@ -1,7 +1,2 @@
-## All javascript files should be reviewed by pranav before merging
-*.js @pranavrajs
-*.vue @pranavrajs
-
-
 ## All enterprise related files should be reviewed by sojan before merging
 /enterprise/* @sojan-official

.ruby-version

@@ -1 +1 @@
-3.2.2
+3.3.3

Gemfile

@@ -1,10 +1,10 @@
 source 'https://rubygems.org'
 
-ruby '3.2.2'
+ruby '3.3.3'
 
 ##-- base gems for rails --##
 gem 'rack-cors', '2.0.0', require: 'rack/cors'
-gem 'rails', '~> 7.0.8.1'
+gem 'rails', '~> 7.0.8.4'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false
 
@@ -61,7 +61,7 @@ gem 'redis-namespace'
 gem 'activerecord-import'
 
 ##--- gems for server & infra configuration ---##
-gem 'dotenv-rails'
+gem 'dotenv-rails', '>= 3.0.0'
 gem 'foreman'
 gem 'puma'
 gem 'webpacker'
@@ -69,15 +69,15 @@ gem 'webpacker'
 gem 'barnes'
 
 ##--- gems for authentication & authorization ---##
-gem 'devise', '>= 4.9.3'
+gem 'devise', '>= 4.9.4'
 gem 'devise-secure_password', git: 'https://github.com/chatwoot/devise-secure_password', branch: 'chatwoot'
-gem 'devise_token_auth'
+gem 'devise_token_auth', '>= 1.2.3'
 # authorization
 gem 'jwt'
 gem 'pundit'
 # super admin
 gem 'administrate', '>= 0.20.1'
-gem 'administrate-field-active_storage', '>= 1.0.1'
+gem 'administrate-field-active_storage', '>= 1.0.3'
 gem 'administrate-field-belongs_to_search', '>= 0.9.0'
 
 ##--- gems for pubsub service ---##
@@ -111,18 +111,18 @@ gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
 gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
 gem 'scout_apm', require: false
-gem 'sentry-rails', '>= 5.14.0', require: false
+gem 'sentry-rails', '>= 5.18.1', require: false
 gem 'sentry-ruby', require: false
-gem 'sentry-sidekiq', '>= 5.14.0', require: false
+gem 'sentry-sidekiq', '>= 5.18.1', require: false
 
 ##-- background job processing --##
-gem 'sidekiq', '>= 7.2.1'
+gem 'sidekiq', '>= 7.3.0'
 # We want cron jobs
 gem 'sidekiq-cron', '>= 1.12.0'
 
 ##-- Push notification service --##
 gem 'fcm'
-gem 'web-push'
+gem 'web-push', '>= 3.0.1'
 
 ##-- geocoding / parse location from ip --##
 # http://www.rubygeocoder.com/
@@ -165,8 +165,8 @@ gem 'audited', '~> 5.4', '>= 5.4.1'
 
 # need for google auth
 gem 'omniauth', '>= 2.1.2'
-gem 'omniauth-google-oauth2'
-gem 'omniauth-rails_csrf_protection', '~> 1.0'
+gem 'omniauth-google-oauth2', '>= 1.1.2'
+gem 'omniauth-rails_csrf_protection', '~> 1.0', '>= 1.0.2'
 
 ## Gems for reponse bot
 # adds cosine similarity to postgres using vector extension
@@ -175,9 +175,6 @@ gem 'pgvector'
 # Convert Website HTML to Markdown
 gem 'reverse_markdown'
 
-# Sentiment analysis
-gem 'informers'
-
 ### Gems required only in specific deployment environments ###
 ##############################################################
 
@@ -203,7 +200,7 @@ group :development do
   gem 'rack-mini-profiler', '>= 3.2.0', require: false
   gem 'stackprof'
   # Should install the associated chrome extension to view query logs
-  gem 'meta_request'
+  gem 'meta_request', '>= 0.8.0'
 end
 
 group :test do
@@ -231,7 +228,7 @@ group :development, :test do
   gem 'mock_redis'
   gem 'pry-rails'
   gem 'rspec_junit_formatter'
-  gem 'rspec-rails'
+  gem 'rspec-rails', '>= 6.1.3'
   gem 'rubocop', require: false
   gem 'rubocop-performance', require: false
   gem 'rubocop-rails', require: false

Gemfile.lock

@@ -33,78 +33,78 @@ GIT
 GEM
   remote: https://rubygems.org/
   specs:
-    actioncable (7.0.8.1)
-      actionpack (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    actioncable (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
-    actionmailbox (7.0.8.1)
-      actionpack (= 7.0.8.1)
-      activejob (= 7.0.8.1)
-      activerecord (= 7.0.8.1)
-      activestorage (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    actionmailbox (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activejob (= 7.0.8.4)
+      activerecord (= 7.0.8.4)
+      activestorage (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       mail (>= 2.7.1)
       net-imap
       net-pop
       net-smtp
-    actionmailer (7.0.8.1)
-      actionpack (= 7.0.8.1)
-      actionview (= 7.0.8.1)
-      activejob (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    actionmailer (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      actionview (= 7.0.8.4)
+      activejob (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       mail (~> 2.5, >= 2.5.4)
       net-imap
       net-pop
       net-smtp
       rails-dom-testing (~> 2.0)
-    actionpack (7.0.8.1)
-      actionview (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    actionpack (7.0.8.4)
+      actionview (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       rack (~> 2.0, >= 2.2.4)
       rack-test (>= 0.6.3)
       rails-dom-testing (~> 2.0)
       rails-html-sanitizer (~> 1.0, >= 1.2.0)
-    actiontext (7.0.8.1)
-      actionpack (= 7.0.8.1)
-      activerecord (= 7.0.8.1)
-      activestorage (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    actiontext (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activerecord (= 7.0.8.4)
+      activestorage (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       globalid (>= 0.6.0)
       nokogiri (>= 1.8.5)
-    actionview (7.0.8.1)
-      activesupport (= 7.0.8.1)
+    actionview (7.0.8.4)
+      activesupport (= 7.0.8.4)
       builder (~> 3.1)
       erubi (~> 1.4)
       rails-dom-testing (~> 2.0)
       rails-html-sanitizer (~> 1.1, >= 1.2.0)
     active_record_query_trace (1.8)
-    activejob (7.0.8.1)
-      activesupport (= 7.0.8.1)
+    activejob (7.0.8.4)
+      activesupport (= 7.0.8.4)
       globalid (>= 0.3.6)
-    activemodel (7.0.8.1)
-      activesupport (= 7.0.8.1)
-    activerecord (7.0.8.1)
-      activemodel (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    activemodel (7.0.8.4)
+      activesupport (= 7.0.8.4)
+    activerecord (7.0.8.4)
+      activemodel (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
     activerecord-import (1.4.1)
       activerecord (>= 4.2)
-    activestorage (7.0.8.1)
-      actionpack (= 7.0.8.1)
-      activejob (= 7.0.8.1)
-      activerecord (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    activestorage (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activejob (= 7.0.8.4)
+      activerecord (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       marcel (~> 1.0)
       mini_mime (>= 1.1.0)
-    activesupport (7.0.8.1)
+    activesupport (7.0.8.4)
       concurrent-ruby (~> 1.0, >= 1.0.2)
       i18n (>= 1.6, < 2)
       minitest (>= 5.1)
       tzinfo (~> 2.0)
     acts-as-taggable-on (9.0.1)
       activerecord (>= 6.0, < 7.1)
-    addressable (2.8.4)
-      public_suffix (>= 2.0.2, < 6.0)
+    addressable (2.8.7)
+      public_suffix (>= 2.0.2, < 7.0)
     administrate (0.20.1)
       actionpack (>= 6.0, < 8.0)
       actionview (>= 6.0, < 8.0)
@@ -113,7 +113,7 @@ GEM
       kaminari (~> 1.2.2)
       sassc-rails (~> 2.1)
       selectize-rails (~> 0.6)
-    administrate-field-active_storage (1.0.1)
+    administrate-field-active_storage (1.0.3)
       administrate (>= 0.2.2)
       rails (>= 7.0)
     administrate-field-belongs_to_search (0.9.0)
@@ -148,15 +148,15 @@ GEM
     barnes (0.0.9)
       multi_json (~> 1)
       statsd-ruby (~> 1.1)
-    base64 (0.1.1)
-    bcrypt (3.1.19)
+    base64 (0.2.0)
+    bcrypt (3.1.20)
+    bigdecimal (3.1.8)
     bindex (0.8.1)
-    blingfire (0.1.8)
     bootsnap (1.16.0)
       msgpack (~> 1.2)
     brakeman (5.4.1)
     browser (5.3.1)
-    builder (3.2.4)
+    builder (3.3.0)
     bullet (7.0.7)
       activesupport (>= 3.0.0)
       uniform_notifier (~> 1.11)
@@ -169,12 +169,15 @@ GEM
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
-    concurrent-ruby (1.2.3)
+    concurrent-ruby (1.3.3)
     connection_pool (2.4.1)
-    crack (0.4.5)
+    crack (1.0.0)
+      bigdecimal
       rexml
     crass (1.0.6)
-    csv-safe (3.2.1)
+    csv (3.3.0)
+    csv-safe (3.3.1)
+      csv (~> 3.0)
     cypress-on-rails (1.16.0)
       rack
     database_cleaner (2.0.2)
@@ -183,37 +186,40 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    date (3.3.4)
-    ddtrace (1.11.1)
-      debase-ruby_core_source (>= 0.10.16, <= 3.2.0)
-      libdatadog (~> 2.0.0.1.0)
-      libddwaf (~> 1.8.2.0.0)
+    datadog-ci (0.8.3)
       msgpack
-    debase-ruby_core_source (3.2.0)
+    date (3.3.4)
+    ddtrace (1.23.2)
+      datadog-ci (~> 0.8.1)
+      debase-ruby_core_source (= 3.3.1)
+      libdatadog (~> 7.0.0.1.0)
+      libddwaf (~> 1.14.0.0.0)
+      msgpack
+    debase-ruby_core_source (3.3.1)
     debug (1.8.0)
       irb (>= 1.5.0)
       reline (>= 0.3.1)
     declarative (0.0.20)
-    devise (4.9.3)
+    devise (4.9.4)
       bcrypt (~> 3.0)
       orm_adapter (~> 0.1)
       railties (>= 4.1.0)
       responders
       warden (~> 1.2.3)
-    devise_token_auth (1.2.1)
+    devise_token_auth (1.2.3)
       bcrypt (~> 3.0)
       devise (> 3.5.2, < 5)
-      rails (>= 4.2.0, < 7.1)
-    diff-lcs (1.5.0)
+      rails (>= 4.2.0, < 7.2)
+    diff-lcs (1.5.1)
     digest-crc (0.6.4)
       rake (>= 12.0.0, < 14.0.0)
     docile (1.4.0)
     domain_name (0.5.20190701)
       unf (>= 0.0.5, < 1.0.0)
-    dotenv (2.8.1)
-    dotenv-rails (2.8.1)
-      dotenv (= 2.8.1)
-      railties (>= 3.2)
+    dotenv (3.1.2)
+    dotenv-rails (3.1.2)
+      dotenv (= 3.1.2)
+      railties (>= 6.1)
     down (5.4.0)
       addressable (~> 2.8)
     ecma-re-validator (0.4.0)
@@ -223,7 +229,7 @@ GEM
       http (>= 3.0)
       ruby2_keywords
     email_reply_trimmer (0.1.13)
-    erubi (1.12.0)
+    erubi (1.13.0)
     et-orbi (1.2.7)
       tzinfo
     execjs (2.8.1)
@@ -237,9 +243,8 @@ GEM
       railties (>= 5.0.0)
     faker (3.2.0)
       i18n (>= 1.8.11, < 2)
-    faraday (2.7.4)
-      faraday-net_http (>= 2.0, < 3.1)
-      ruby2_keywords (>= 0.0.4)
+    faraday (2.9.0)
+      faraday-net_http (>= 2.0, < 3.2)
     faraday-follow_redirects (0.3.0)
       faraday (>= 1, < 3)
     faraday-mashify (0.1.1)
@@ -247,7 +252,8 @@ GEM
       hashie
     faraday-multipart (1.0.4)
       multipart-post (~> 2)
-    faraday-net_http (3.0.2)
+    faraday-net_http (3.1.0)
+      net-http
     faraday-net_http_persistent (2.1.0)
       faraday (~> 2.5)
       net-http-persistent (~> 4.0)
@@ -316,15 +322,15 @@ GEM
     google-cloud-translate-v3 (0.6.0)
       gapic-common (>= 0.17.1, < 2.a)
       google-cloud-errors (~> 1.0)
-    google-protobuf (3.25.2)
-    google-protobuf (3.25.2-arm64-darwin)
-    google-protobuf (3.25.2-x86_64-darwin)
-    google-protobuf (3.25.2-x86_64-linux)
+    google-protobuf (3.25.3)
+    google-protobuf (3.25.3-arm64-darwin)
+    google-protobuf (3.25.3-x86_64-darwin)
+    google-protobuf (3.25.3-x86_64-linux)
     googleapis-common-protos (1.4.0)
       google-protobuf (~> 3.14)
       googleapis-common-protos-types (~> 1.2)
       grpc (~> 1.27)
-    googleapis-common-protos-types (1.11.0)
+    googleapis-common-protos-types (1.14.0)
       google-protobuf (~> 3.18)
     googleauth (1.5.2)
       faraday (>= 0.17.3, < 3.a)
@@ -335,14 +341,17 @@ GEM
       signet (>= 0.16, < 2.a)
     groupdate (6.2.1)
       activesupport (>= 5.2)
-    grpc (1.54.3)
-      google-protobuf (~> 3.21)
+    grpc (1.62.0)
+      google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.54.3-x86_64-darwin)
-      google-protobuf (~> 3.21)
+    grpc (1.62.0-arm64-darwin)
+      google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.54.3-x86_64-linux)
-      google-protobuf (~> 3.21)
+    grpc (1.62.0-x86_64-darwin)
+      google-protobuf (~> 3.25)
+      googleapis-common-protos-types (~> 1.0)
+    grpc (1.62.0-x86_64-linux)
+      google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
     haikunator (1.1.1)
     hairtrigger (1.0.0)
@@ -350,9 +359,8 @@ GEM
       ruby2ruby (~> 2.4)
       ruby_parser (~> 3.10)
     hana (1.3.7)
-    hashdiff (1.0.1)
+    hashdiff (1.1.0)
     hashie (5.0.0)
-    hkdf (1.0.0)
     http (5.1.1)
       addressable (~> 2.8)
       http-cookie (~> 1.0)
@@ -366,15 +374,11 @@ GEM
       mini_mime (>= 1.0.0)
       multi_xml (>= 0.5.2)
     httpclient (2.8.3)
-    i18n (1.14.1)
+    i18n (1.14.5)
       concurrent-ruby (~> 1.0)
     image_processing (1.12.2)
       mini_magick (>= 4.9.5, < 5)
       ruby-vips (>= 2.0.17, < 3)
-    informers (0.2.0)
-      blingfire (>= 0.1.7)
-      numo-narray
-      onnxruntime (>= 0.5.1)
     io-console (0.6.0)
     irb (1.7.2)
       reline (>= 0.3.6)
@@ -394,7 +398,8 @@ GEM
       hana (~> 1.3)
       regexp_parser (~> 2.0)
       uri_template (~> 0.7)
-    jwt (2.7.0)
+    jwt (2.8.1)
+      base64
     kaminari (1.2.2)
       activesupport (>= 4.1.0)
       kaminari-actionview (= 1.2.2)
@@ -417,15 +422,15 @@ GEM
       addressable (~> 2.8)
     letter_opener (1.8.1)
       launchy (>= 2.2, < 3)
-    libdatadog (2.0.0.1.0)
-    libdatadog (2.0.0.1.0-x86_64-linux)
-    libddwaf (1.8.2.0.0)
+    libdatadog (7.0.0.1.0)
+    libdatadog (7.0.0.1.0-x86_64-linux)
+    libddwaf (1.14.0.0.0)
       ffi (~> 1.0)
-    libddwaf (1.8.2.0.0-arm64-darwin)
+    libddwaf (1.14.0.0.0-arm64-darwin)
       ffi (~> 1.0)
-    libddwaf (1.8.2.0.0-x86_64-darwin)
+    libddwaf (1.14.0.0.0-x86_64-darwin)
       ffi (~> 1.0)
-    libddwaf (1.8.2.0.0-x86_64-linux)
+    libddwaf (1.14.0.0.0-x86_64-linux)
       ffi (~> 1.0)
     line-bot-api (1.28.0)
     liquid (5.4.0)
@@ -435,6 +440,7 @@ GEM
     llhttp-ffi (0.4.0)
       ffi-compiler (~> 1.0)
       rake (~> 13.0)
+    logger (1.6.0)
     lograge (0.14.0)
       actionpack (>= 4)
       activesupport (>= 4)
@@ -448,20 +454,20 @@ GEM
       net-imap
       net-pop
       net-smtp
-    marcel (1.0.2)
+    marcel (1.0.4)
     maxminddb (0.1.22)
     memoist (0.16.2)
-    meta_request (0.7.4)
+    meta_request (0.8.2)
       rack-contrib (>= 1.1, < 3)
-      railties (>= 3.0.0, < 7.1)
-    method_source (1.0.0)
+      railties (>= 3.0.0, < 8)
+    method_source (1.1.0)
     mime-types (3.4.1)
       mime-types-data (~> 3.2015)
     mime-types-data (3.2023.0218.1)
     mini_magick (4.12.0)
     mini_mime (1.1.5)
-    mini_portile2 (2.8.5)
-    minitest (5.21.2)
+    mini_portile2 (2.8.7)
+    minitest (5.24.1)
     mock_redis (0.36.0)
       ruby2_keywords
     msgpack (1.7.0)
@@ -470,9 +476,11 @@ GEM
     multipart-post (2.3.0)
     neighbor (0.2.3)
       activerecord (>= 5.2)
+    net-http (0.4.1)
+      uri
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
-    net-imap (0.4.9)
+    net-imap (0.4.12)
       date
       net-protocol
     net-pop (0.1.2)
@@ -487,17 +495,16 @@ GEM
       sidekiq
     newrelic_rpm (9.6.0)
       base64
-    nio4r (2.7.0)
-    nokogiri (1.16.2)
+    nio4r (2.7.3)
+    nokogiri (1.16.6)
       mini_portile2 (~> 2.8.2)
       racc (~> 1.4)
-    nokogiri (1.16.2-arm64-darwin)
+    nokogiri (1.16.6-arm64-darwin)
       racc (~> 1.4)
-    nokogiri (1.16.2-x86_64-darwin)
+    nokogiri (1.16.6-x86_64-darwin)
       racc (~> 1.4)
-    nokogiri (1.16.2-x86_64-linux)
+    nokogiri (1.16.6-x86_64-linux)
       racc (~> 1.4)
-    numo-narray (0.9.2.1)
     oauth (1.1.0)
       oauth-tty (~> 1.0, >= 1.0.1)
       snaky_hash (~> 2.0)
@@ -515,26 +522,18 @@ GEM
       hashie (>= 3.4.6)
       rack (>= 2.2.3)
       rack-protection
-    omniauth-google-oauth2 (1.1.1)
+    omniauth-google-oauth2 (1.1.2)
       jwt (>= 2.0)
-      oauth2 (~> 2.0.6)
+      oauth2 (~> 2.0)
       omniauth (~> 2.0)
-      omniauth-oauth2 (~> 1.8.0)
+      omniauth-oauth2 (~> 1.8)
     omniauth-oauth2 (1.8.0)
       oauth2 (>= 1.4, < 3)
       omniauth (~> 2.0)
-    omniauth-rails_csrf_protection (1.0.1)
+    omniauth-rails_csrf_protection (1.0.2)
       actionpack (>= 4.2)
       omniauth (~> 2.0)
-    onnxruntime (0.7.6)
-      ffi
-    onnxruntime (0.7.6-arm64-darwin)
-      ffi
-    onnxruntime (0.7.6-x86_64-darwin)
-      ffi
-    onnxruntime (0.7.6-x86_64-linux)
-      ffi
-    openssl (3.1.0)
+    openssl (3.2.0)
     orm_adapter (0.5.0)
     os (1.1.4)
     parallel (1.23.0)
@@ -552,43 +551,44 @@ GEM
       method_source (~> 1.0)
     pry-rails (0.3.9)
       pry (>= 0.10.4)
-    public_suffix (5.0.1)
+    public_suffix (6.0.0)
     puma (6.4.2)
       nio4r (~> 2.0)
     pundit (2.3.0)
       activesupport (>= 3.0.0)
     raabro (1.4.0)
-    racc (1.7.3)
-    rack (2.2.8.1)
+    racc (1.8.0)
+    rack (2.2.9)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
-    rack-contrib (2.4.0)
+    rack-contrib (2.5.0)
       rack (< 4)
     rack-cors (2.0.0)
       rack (>= 2.0.0)
     rack-mini-profiler (3.2.0)
       rack (>= 1.2.0)
-    rack-protection (3.1.0)
+    rack-protection (3.2.0)
+      base64 (>= 0.1.0)
       rack (~> 2.2, >= 2.2.4)
     rack-proxy (0.7.6)
       rack
     rack-test (2.1.0)
       rack (>= 1.3)
     rack-timeout (0.6.3)
-    rails (7.0.8.1)
-      actioncable (= 7.0.8.1)
-      actionmailbox (= 7.0.8.1)
-      actionmailer (= 7.0.8.1)
-      actionpack (= 7.0.8.1)
-      actiontext (= 7.0.8.1)
-      actionview (= 7.0.8.1)
-      activejob (= 7.0.8.1)
-      activemodel (= 7.0.8.1)
-      activerecord (= 7.0.8.1)
-      activestorage (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    rails (7.0.8.4)
+      actioncable (= 7.0.8.4)
+      actionmailbox (= 7.0.8.4)
+      actionmailer (= 7.0.8.4)
+      actionpack (= 7.0.8.4)
+      actiontext (= 7.0.8.4)
+      actionview (= 7.0.8.4)
+      activejob (= 7.0.8.4)
+      activemodel (= 7.0.8.4)
+      activerecord (= 7.0.8.4)
+      activestorage (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       bundler (>= 1.15.0)
-      railties (= 7.0.8.1)
+      railties (= 7.0.8.4)
     rails-dom-testing (2.2.0)
       activesupport (>= 5.0.0)
       minitest
@@ -596,21 +596,21 @@ GEM
     rails-html-sanitizer (1.6.0)
       loofah (~> 2.21)
       nokogiri (~> 1.14)
-    railties (7.0.8.1)
-      actionpack (= 7.0.8.1)
-      activesupport (= 7.0.8.1)
+    railties (7.0.8.4)
+      actionpack (= 7.0.8.4)
+      activesupport (= 7.0.8.4)
       method_source
       rake (>= 12.2)
       thor (~> 1.0)
       zeitwerk (~> 2.5)
     rainbow (3.1.1)
-    rake (13.1.0)
+    rake (13.2.1)
     rb-fsevent (0.11.2)
     rb-inotify (0.10.1)
       ffi (~> 1.0)
     redis (5.0.6)
       redis-client (>= 0.9.0)
-    redis-client (0.19.1)
+    redis-client (0.22.2)
       connection_pool
     redis-namespace (1.10.0)
       redis (>= 4)
@@ -634,24 +634,25 @@ GEM
     retriable (3.1.2)
     reverse_markdown (2.1.1)
       nokogiri
-    rexml (3.2.5)
-    rspec-core (3.12.2)
-      rspec-support (~> 3.12.0)
-    rspec-expectations (3.12.3)
+    rexml (3.3.2)
+      strscan
+    rspec-core (3.13.0)
+      rspec-support (~> 3.13.0)
+    rspec-expectations (3.13.1)
       diff-lcs (>= 1.2.0, < 2.0)
-      rspec-support (~> 3.12.0)
-    rspec-mocks (3.12.5)
+      rspec-support (~> 3.13.0)
+    rspec-mocks (3.13.1)
       diff-lcs (>= 1.2.0, < 2.0)
-      rspec-support (~> 3.12.0)
-    rspec-rails (6.0.2)
+      rspec-support (~> 3.13.0)
+    rspec-rails (6.1.3)
       actionpack (>= 6.1)
       activesupport (>= 6.1)
       railties (>= 6.1)
-      rspec-core (~> 3.12)
-      rspec-expectations (~> 3.12)
-      rspec-mocks (~> 3.12)
-      rspec-support (~> 3.12)
-    rspec-support (3.12.0)
+      rspec-core (~> 3.13)
+      rspec-expectations (~> 3.13)
+      rspec-mocks (~> 3.13)
+      rspec-support (~> 3.13)
+    rspec-support (3.13.1)
     rspec_junit_formatter (0.6.0)
       rspec-core (>= 2, < 4, != 2.12.0)
     rubocop (1.50.2)
@@ -709,22 +710,24 @@ GEM
       activesupport (>= 4)
     selectize-rails (0.12.6)
     semantic_range (3.0.0)
-    sentry-rails (5.14.0)
+    sentry-rails (5.18.1)
       railties (>= 5.0)
-      sentry-ruby (~> 5.14.0)
-    sentry-ruby (5.14.0)
+      sentry-ruby (~> 5.18.1)
+    sentry-ruby (5.18.1)
+      bigdecimal
       concurrent-ruby (~> 1.0, >= 1.0.2)
-    sentry-sidekiq (5.14.0)
-      sentry-ruby (~> 5.14.0)
+    sentry-sidekiq (5.18.1)
+      sentry-ruby (~> 5.18.1)
       sidekiq (>= 3.0)
     sexp_processor (4.17.0)
     shoulda-matchers (5.3.0)
       activesupport (>= 5.2.0)
-    sidekiq (7.2.1)
+    sidekiq (7.3.0)
       concurrent-ruby (< 2)
       connection_pool (>= 2.3.0)
+      logger
       rack (>= 2.2.4)
-      redis-client (>= 0.19.0)
+      redis-client (>= 0.22.2)
     sidekiq-cron (1.12.0)
       fugit (~> 1.8)
       globalid (>= 1.0.1)
@@ -763,9 +766,10 @@ GEM
     stackprof (0.2.25)
     statsd-ruby (1.5.0)
     stripe (8.5.0)
+    strscan (3.1.0)
     telephone_number (1.4.20)
     test-prof (1.2.1)
-    thor (1.3.0)
+    thor (1.3.1)
     tilt (2.3.0)
     time_diff (0.3.0)
       activesupport
@@ -790,11 +794,12 @@ GEM
     unf_ext (0.0.8.2)
     unicode-display_width (2.4.2)
     uniform_notifier (1.16.0)
+    uri (0.13.0)
     uri_template (0.7.0)
     valid_email2 (4.0.6)
       activemodel (>= 3.2)
       mail (~> 2.5)
-    version_gem (1.1.3)
+    version_gem (1.1.4)
     warden (1.2.9)
       rack (>= 2.0.9)
     web-console (4.2.1)
@@ -802,11 +807,10 @@ GEM
       activemodel (>= 6.0.0)
       bindex (>= 0.4.0)
       railties (>= 6.0.0)
-    web-push (3.0.0)
-      hkdf (~> 1.0)
+    web-push (3.0.1)
       jwt (~> 2.0)
       openssl (~> 3.0)
-    webmock (3.18.1)
+    webmock (3.23.1)
       addressable (>= 2.8.0)
       crack (>= 0.3.2)
       hashdiff (>= 0.4.0, < 2.0.0)
@@ -823,7 +827,7 @@ GEM
     working_hours (1.4.1)
       activesupport (>= 3.2)
       tzinfo
-    zeitwerk (2.6.12)
+    zeitwerk (2.6.16)
 
 PLATFORMS
   arm64-darwin-20
@@ -841,7 +845,7 @@ DEPENDENCIES
   activerecord-import
   acts-as-taggable-on
   administrate (>= 0.20.1)
-  administrate-field-active_storage (>= 1.0.1)
+  administrate-field-active_storage (>= 1.0.3)
   administrate-field-belongs_to_search (>= 0.9.0)
   annotate
   attr_extras
@@ -862,10 +866,10 @@ DEPENDENCIES
   database_cleaner
   ddtrace
   debug (~> 1.8)
-  devise (>= 4.9.3)
+  devise (>= 4.9.4)
   devise-secure_password!
-  devise_token_auth
-  dotenv-rails
+  devise_token_auth (>= 1.2.3)
+  dotenv-rails (>= 3.0.0)
   down
   elastic-apm
   email_reply_trimmer
@@ -887,7 +891,6 @@ DEPENDENCIES
   hashie
   html2text!
   image_processing
-  informers
   jbuilder
   json_refs
   json_schemer
@@ -900,16 +903,16 @@ DEPENDENCIES
   listen
   lograge (~> 0.14.0)
   maxminddb
-  meta_request
+  meta_request (>= 0.8.0)
   mock_redis
   neighbor
   net-smtp (~> 0.3.4)
   newrelic-sidekiq-metrics (>= 1.6.2)
   newrelic_rpm
   omniauth (>= 2.1.2)
-  omniauth-google-oauth2
+  omniauth-google-oauth2 (>= 1.1.2)
   omniauth-oauth2
-  omniauth-rails_csrf_protection (~> 1.0)
+  omniauth-rails_csrf_protection (~> 1.0, >= 1.0.2)
   pg
   pg_search
   pgvector
@@ -921,13 +924,13 @@ DEPENDENCIES
   rack-cors (= 2.0.0)
   rack-mini-profiler (>= 3.2.0)
   rack-timeout
-  rails (~> 7.0.8.1)
+  rails (~> 7.0.8.4)
   redis
   redis-namespace
   responders (>= 3.1.1)
   rest-client
   reverse_markdown
-  rspec-rails
+  rspec-rails (>= 6.1.3)
   rspec_junit_formatter
   rubocop
   rubocop-performance
@@ -936,11 +939,11 @@ DEPENDENCIES
   scout_apm
   scss_lint
   seed_dump
-  sentry-rails (>= 5.14.0)
+  sentry-rails (>= 5.18.1)
   sentry-ruby
-  sentry-sidekiq (>= 5.14.0)
+  sentry-sidekiq (>= 5.18.1)
   shoulda-matchers
-  sidekiq (>= 7.2.1)
+  sidekiq (>= 7.3.0)
   sidekiq-cron (>= 1.12.0)
   simplecov (= 0.17.1)
   slack-ruby-client (~> 2.2.0)
@@ -958,14 +961,14 @@ DEPENDENCIES
   uglifier
   valid_email2
   web-console (>= 4.2.1)
-  web-push
+  web-push (>= 3.0.1)
   webmock
   webpacker
   wisper (= 2.0.0)
   working_hours
 
 RUBY VERSION
-   ruby 3.2.2p185
+   ruby 3.3.3p89
 
 BUNDLED WITH
-   2.4.6
+   2.5.16

Makefile

@@ -17,6 +17,9 @@ db_migrate:
 db_seed:
 	RAILS_ENV=$(RAILS_ENV) bundle exec rails db:seed
 
+db_reset:
+	RAILS_ENV=$(RAILS_ENV) bundle exec rails db:reset
+
 db:
 	RAILS_ENV=$(RAILS_ENV) bundle exec rails db:chatwoot_prepare
 
@@ -49,4 +52,4 @@ debug_worker:
 docker: 
 	docker build -t $(APP_NAME) -f ./docker/Dockerfile .
 
-.PHONY: setup db_create db_migrate db_seed db console server burn docker run force_run debug debug_worker
+.PHONY: setup db_create db_migrate db_seed db_reset db console server burn docker run force_run debug debug_worker

VERSION_CW

@@ -1 +1 @@
-3.3.1
+3.9.0

VERSION_CWCTL

@@ -1 +1 @@
-2.7.0
+2.8.0

app.json

@@ -55,7 +55,7 @@
       "plan": "heroku-redis:mini"
     },
     {
-      "plan": "heroku-postgresql:mini"
+      "plan": "heroku-postgresql:essential-0"
     }
   ],
   "stack": "heroku-20",

app/builders/contact_inbox_with_contact_builder.rb

@@ -19,9 +19,9 @@ class ContactInboxWithContactBuilder
 
     ActiveRecord::Base.transaction(requires_new: true) do
       build_contact_with_contact_inbox
-      update_contact_avatar(@contact) unless @contact.avatar.attached?
-      @contact_inbox
     end
+    update_contact_avatar(@contact) unless @contact.avatar.attached?
+    @contact_inbox
   end
 
   private

app/builders/messages/facebook/message_builder.rb

@@ -53,7 +53,23 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
   end
 
   def conversation
-    @conversation ||= Conversation.find_by(conversation_params) || build_conversation
+    @conversation ||= set_conversation_based_on_inbox_config
+  end
+
+  def set_conversation_based_on_inbox_config
+    if @inbox.lock_to_single_conversation
+      Conversation.where(conversation_params).order(created_at: :desc).first || build_conversation
+    else
+      find_or_build_for_multiple_conversations
+    end
+  end
+
+  def find_or_build_for_multiple_conversations
+    # If lock to single conversation is disabled, we will create a new conversation if previous conversation is resolved
+    last_conversation = Conversation.where(conversation_params).where.not(status: :resolved).order(created_at: :desc).first
+    return build_conversation if last_conversation.nil?
+
+    last_conversation
   end
 
   def build_conversation

app/builders/messages/instagram/message_builder.rb

@@ -69,9 +69,28 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
   end
 
   def conversation
-    @conversation ||= Conversation.where(conversation_params).find_by(
-      "additional_attributes ->> 'type' = 'instagram_direct_message'"
-    ) || build_conversation
+    @conversation ||= set_conversation_based_on_inbox_config
+  end
+
+  def instagram_direct_message_conversation
+    Conversation.where(conversation_params)
+                .where("additional_attributes ->> 'type' = 'instagram_direct_message'")
+  end
+
+  def set_conversation_based_on_inbox_config
+    if @inbox.lock_to_single_conversation
+      instagram_direct_message_conversation.order(created_at: :desc).first || build_conversation
+    else
+      find_or_build_for_multiple_conversations
+    end
+  end
+
+  def find_or_build_for_multiple_conversations
+    last_conversation = instagram_direct_message_conversation.where.not(status: :resolved).order(created_at: :desc).first
+
+    return build_conversation if last_conversation.nil?
+
+    last_conversation
   end
 
   def message_content

app/builders/v2/reports/conversations/base_report_builder.rb

@@ -0,0 +1,30 @@
+class V2::Reports::Conversations::BaseReportBuilder
+  pattr_initialize :account, :params
+
+  private
+
+  AVG_METRICS = %w[avg_first_response_time avg_resolution_time reply_time].freeze
+  COUNT_METRICS = %w[
+    conversations_count
+    incoming_messages_count
+    outgoing_messages_count
+    resolutions_count
+    bot_resolutions_count
+    bot_handoffs_count
+  ].freeze
+
+  def builder_class(metric)
+    case metric
+    when *AVG_METRICS
+      V2::Reports::Timeseries::AverageReportBuilder
+    when *COUNT_METRICS
+      V2::Reports::Timeseries::CountReportBuilder
+    end
+  end
+
+  def log_invalid_metric
+    Rails.logger.error "ReportBuilder: Invalid metric - #{params[:metric]}"
+
+    {}
+  end
+end

app/builders/v2/reports/conversations/metric_builder.rb

@@ -0,0 +1,30 @@
+class V2::Reports::Conversations::MetricBuilder < V2::Reports::Conversations::BaseReportBuilder
+  def summary
+    {
+      conversations_count: count('conversations_count'),
+      incoming_messages_count: count('incoming_messages_count'),
+      outgoing_messages_count: count('outgoing_messages_count'),
+      avg_first_response_time: count('avg_first_response_time'),
+      avg_resolution_time: count('avg_resolution_time'),
+      resolutions_count: count('resolutions_count'),
+      reply_time: count('reply_time')
+    }
+  end
+
+  def bot_summary
+    {
+      bot_resolutions_count: count('bot_resolutions_count'),
+      bot_handoffs_count: count('bot_handoffs_count')
+    }
+  end
+
+  private
+
+  def count(metric)
+    builder_class(metric).new(account, builder_params(metric)).aggregate_value
+  end
+
+  def builder_params(metric)
+    params.merge({ metric: metric })
+  end
+end

app/builders/v2/reports/conversations/report_builder.rb

@@ -0,0 +1,21 @@
+class V2::Reports::Conversations::ReportBuilder < V2::Reports::Conversations::BaseReportBuilder
+  def timeseries
+    perform_action(:timeseries)
+  end
+
+  def aggregate_value
+    perform_action(:aggregate_value)
+  end
+
+  private
+
+  def perform_action(method_name)
+    return builder.new(account, params).public_send(method_name) if builder.present?
+
+    log_invalid_metric
+  end
+
+  def builder
+    builder_class(params[:metric])
+  end
+end

app/builders/v2/reports/timeseries/average_report_builder.rb

@@ -0,0 +1,48 @@
+class V2::Reports::Timeseries::AverageReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
+  def timeseries
+    grouped_average_time = reporting_events.average(average_value_key)
+    grouped_event_count = reporting_events.count
+    grouped_average_time.each_with_object([]) do |element, arr|
+      event_date, average_time = element
+      arr << {
+        value: average_time,
+        timestamp: event_date.in_time_zone(timezone).to_i,
+        count: grouped_event_count[event_date]
+      }
+    end
+  end
+
+  def aggregate_value
+    object_scope.average(average_value_key)
+  end
+
+  private
+
+  def event_name
+    metric_to_event_name = {
+      avg_first_response_time: :first_response,
+      avg_resolution_time: :conversation_resolved,
+      reply_time: :reply_time
+    }
+    metric_to_event_name[params[:metric].to_sym]
+  end
+
+  def object_scope
+    scope.reporting_events.where(name: event_name, created_at: range)
+  end
+
+  def reporting_events
+    @grouped_values = object_scope.group_by_period(
+      group_by,
+      :created_at,
+      default_value: 0,
+      range: range,
+      permit: %w[day week month year hour],
+      time_zone: timezone
+    )
+  end
+
+  def average_value_key
+    @average_value_key ||= params[:business_hours].present? ? :value_in_business_hours : :value
+  end
+end

app/builders/v2/reports/timeseries/base_timeseries_builder.rb

@@ -0,0 +1,46 @@
+class V2::Reports::Timeseries::BaseTimeseriesBuilder
+  include TimezoneHelper
+  include DateRangeHelper
+  DEFAULT_GROUP_BY = 'day'.freeze
+
+  pattr_initialize :account, :params
+
+  def scope
+    case params[:type].to_sym
+    when :account
+      account
+    when :inbox
+      inbox
+    when :agent
+      user
+    when :label
+      label
+    when :team
+      team
+    end
+  end
+
+  def inbox
+    @inbox ||= account.inboxes.find(params[:id])
+  end
+
+  def user
+    @user ||= account.users.find(params[:id])
+  end
+
+  def label
+    @label ||= account.labels.find(params[:id])
+  end
+
+  def team
+    @team ||= account.teams.find(params[:id])
+  end
+
+  def group_by
+    @group_by ||= %w[day week month year hour].include?(params[:group_by]) ? params[:group_by] : DEFAULT_GROUP_BY
+  end
+
+  def timezone
+    @timezone ||= timezone_name_from_offset(params[:timezone_offset])
+  end
+end

app/builders/v2/reports/timeseries/count_report_builder.rb

@@ -0,0 +1,71 @@
+class V2::Reports::Timeseries::CountReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
+  def timeseries
+    grouped_count.each_with_object([]) do |element, arr|
+      event_date, event_count = element
+
+      # The `event_date` is in Date format (without time), such as "Wed, 15 May 2024".
+      # We need a timestamp for the start of the day. However, we can't use `event_date.to_time.to_i`
+      # because it converts the date to 12:00 AM server timezone.
+      # The desired output should be 12:00 AM in the specified timezone.
+      arr << { value: event_count, timestamp: event_date.in_time_zone(timezone).to_i }
+    end
+  end
+
+  def aggregate_value
+    object_scope.count
+  end
+
+  private
+
+  def metric
+    @metric ||= params[:metric]
+  end
+
+  def object_scope
+    send("scope_for_#{metric}")
+  end
+
+  def scope_for_conversations_count
+    scope.conversations.where(account_id: account.id, created_at: range)
+  end
+
+  def scope_for_incoming_messages_count
+    scope.messages.where(account_id: account.id, created_at: range).incoming.unscope(:order)
+  end
+
+  def scope_for_outgoing_messages_count
+    scope.messages.where(account_id: account.id, created_at: range).outgoing.unscope(:order)
+  end
+
+  def scope_for_resolutions_count
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
+      name: :conversation_resolved,
+      conversations: { status: :resolved }, created_at: range
+    ).distinct
+  end
+
+  def scope_for_bot_resolutions_count
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
+      name: :conversation_bot_resolved,
+      conversations: { status: :resolved }, created_at: range
+    ).distinct
+  end
+
+  def scope_for_bot_handoffs_count
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
+      name: :conversation_bot_handoff,
+      created_at: range
+    ).distinct
+  end
+
+  def grouped_count
+    @grouped_values = object_scope.group_by_period(
+      group_by,
+      :created_at,
+      default_value: 0,
+      range: range,
+      permit: %w[day week month year hour],
+      time_zone: timezone
+    ).count
+  end
+end

app/controllers/api/v1/accounts/agents_controller.rb

@@ -19,7 +19,7 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
       account: Current.account
     )
 
-    builder.perform
+    @agent = builder.perform
   end
 
   def update

app/controllers/api/v1/accounts/bulk_actions_controller.rb

@@ -21,6 +21,6 @@ class Api::V1::Accounts::BulkActionsController < Api::V1::Accounts::BaseControll
   end
 
   def permitted_params
-    params.permit(:type, ids: [], fields: [:status, :assignee_id, :team_id], labels: [add: [], remove: []])
+    params.permit(:type, :snoozed_until, ids: [], fields: [:status, :assignee_id, :team_id], labels: [add: [], remove: []])
   end
 end

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -46,7 +46,8 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
 
   def export
     column_names = params['column_names']
-    Account::ContactsExportJob.perform_later(Current.account.id, column_names, Current.user.email)
+    filter_params = { :payload => params.permit!['payload'], :label => params.permit!['label'] }
+    Account::ContactsExportJob.perform_later(Current.account.id, Current.user.id, column_names, filter_params)
     head :ok, message: I18n.t('errors.contacts.export.success')
   end
 
@@ -61,7 +62,7 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   def show; end
 
   def filter
-    result = ::Contacts::FilterService.new(params.permit!, current_user).perform
+    result = ::Contacts::FilterService.new(Current.account, Current.user, params.permit!).perform
     contacts = result[:contacts]
     @contacts_count = result[:count]
     @contacts = fetch_contacts(contacts)

app/controllers/api/v1/accounts/conversations/draft_messages_controller.rb

@@ -0,0 +1,28 @@
+class Api::V1::Accounts::Conversations::DraftMessagesController < Api::V1::Accounts::Conversations::BaseController
+  def show
+    render json: { has_draft: false } and return unless Redis::Alfred.exists?(draft_redis_key)
+
+    draft_message = Redis::Alfred.get(draft_redis_key)
+    render json: { has_draft: true, message: draft_message }
+  end
+
+  def update
+    Redis::Alfred.set(draft_redis_key, draft_message_params)
+    head :ok
+  end
+
+  def destroy
+    Redis::Alfred.delete(draft_redis_key)
+    head :ok
+  end
+
+  private
+
+  def draft_redis_key
+    format(Redis::Alfred::CONVERSATION_DRAFT_MESSAGE, id: @conversation.id)
+  end
+
+  def draft_message_params
+    params.dig(:draft_message, :message) || ''
+  end
+end

app/controllers/api/v1/accounts/google/authorizations_controller.rb

@@ -0,0 +1,32 @@
+class Api::V1::Accounts::Google::AuthorizationsController < Api::V1::Accounts::BaseController
+  include GoogleConcern
+  before_action :check_authorization
+
+  def create
+    email = params[:authorization][:email]
+    redirect_url = google_client.auth_code.authorize_url(
+      {
+        redirect_uri: "#{base_url}/google/callback",
+        scope: 'email profile https://mail.google.com/',
+        response_type: 'code',
+        prompt: 'consent', # the oauth flow does not return a refresh token, this is supposed to fix it
+        access_type: 'offline', # the default is 'online'
+        client_id: GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
+      }
+    )
+
+    if redirect_url
+      cache_key = "google::#{email.downcase}"
+      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
+      render json: { success: true, url: redirect_url }
+    else
+      render json: { success: false }, status: :unprocessable_entity
+    end
+  end
+
+  private
+
+  def check_authorization
+    raise Pundit::NotAuthorizedError unless Current.account_user.administrator?
+  end
+end

app/controllers/api/v1/accounts/integrations/linear_controller.rb

@@ -0,0 +1,93 @@
+class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::BaseController
+  before_action :fetch_conversation, only: [:link_issue, :linked_issues]
+
+  def teams
+    teams = linear_processor_service.teams
+    if teams[:error]
+      render json: { error: teams[:error] }, status: :unprocessable_entity
+    else
+      render json: teams[:data], status: :ok
+    end
+  end
+
+  def team_entities
+    team_id = permitted_params[:team_id]
+    team_entities = linear_processor_service.team_entities(team_id)
+    if team_entities[:error]
+      render json: { error: team_entities[:error] }, status: :unprocessable_entity
+    else
+      render json: team_entities[:data], status: :ok
+    end
+  end
+
+  def create_issue
+    issue = linear_processor_service.create_issue(permitted_params)
+    if issue[:error]
+      render json: { error: issue[:error] }, status: :unprocessable_entity
+    else
+      render json: issue[:data], status: :ok
+    end
+  end
+
+  def link_issue
+    issue_id = permitted_params[:issue_id]
+    title = permitted_params[:title]
+    issue = linear_processor_service.link_issue(conversation_link, issue_id, title)
+    if issue[:error]
+      render json: { error: issue[:error] }, status: :unprocessable_entity
+    else
+      render json: issue[:data], status: :ok
+    end
+  end
+
+  def unlink_issue
+    link_id = permitted_params[:link_id]
+    issue = linear_processor_service.unlink_issue(link_id)
+
+    if issue[:error]
+      render json: { error: issue[:error] }, status: :unprocessable_entity
+    else
+      render json: issue[:data], status: :ok
+    end
+  end
+
+  def linked_issues
+    issues = linear_processor_service.linked_issues(conversation_link)
+
+    if issues[:error]
+      render json: { error: issues[:error] }, status: :unprocessable_entity
+    else
+      render json: issues[:data], status: :ok
+    end
+  end
+
+  def search_issue
+    render json: { error: 'Specify search string with parameter q' }, status: :unprocessable_entity if params[:q].blank? && return
+
+    term = params[:q]
+    issues = linear_processor_service.search_issue(term)
+    if issues[:error]
+      render json: { error: issues[:error] }, status: :unprocessable_entity
+    else
+      render json: issues[:data], status: :ok
+    end
+  end
+
+  private
+
+  def conversation_link
+    "#{ENV.fetch('FRONTEND_URL', nil)}/app/accounts/#{Current.account.id}/conversations/#{@conversation.display_id}"
+  end
+
+  def fetch_conversation
+    @conversation = Current.account.conversations.find_by!(display_id: permitted_params[:conversation_id])
+  end
+
+  def linear_processor_service
+    Integrations::Linear::ProcessorService.new(account: Current.account)
+  end
+
+  def permitted_params
+    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, label_ids: [])
+  end
+end

app/controllers/api/v1/accounts/microsoft/authorizations_controller.rb

@@ -12,8 +12,8 @@ class Api::V1::Accounts::Microsoft::AuthorizationsController < Api::V1::Accounts
       }
     )
     if redirect_url
-      email = email.downcase
-      ::Redis::Alfred.setex(email, Current.account.id, 5.minutes)
+      cache_key = "microsoft::#{email.downcase}"
+      ::Redis::Alfred.setex(cache_key, Current.account.id, 5.minutes)
       render json: { success: true, url: redirect_url }
     else
       render json: { success: false }, status: :unprocessable_entity

app/controllers/api/v1/widget/conversations_controller.rb

@@ -33,10 +33,10 @@ class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
   end
 
   def transcript
-    if permitted_params[:email].present? && conversation.present?
+    if conversation.present? && conversation.contact.present? && conversation.contact.email.present?
       ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
         conversation,
-        permitted_params[:email]
+        conversation.contact.email
       )&.deliver_later
     end
     head :ok

app/controllers/api/v2/accounts/reports_controller.rb

@@ -5,19 +5,17 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
   before_action :check_authorization
 
   def index
-    builder = V2::ReportBuilder.new(Current.account, report_params)
-    data = builder.build
+    builder = V2::Reports::Conversations::ReportBuilder.new(Current.account, report_params)
+    data = builder.timeseries
     render json: data
   end
 
   def summary
-    render json: summary_metrics
+    render json: build_summary(:summary)
   end
 
   def bot_summary
-    summary = V2::ReportBuilder.new(Current.account, current_summary_params).bot_summary
-    summary[:previous] = V2::ReportBuilder.new(Current.account, previous_summary_params).bot_summary
-    render json: summary
+    render json: build_summary(:bot_summary)
   end
 
   def agents
@@ -126,10 +124,11 @@ class Api::V2::Accounts::ReportsController < Api::V1::Accounts::BaseController
     }
   end
 
-  def summary_metrics
-    summary = V2::ReportBuilder.new(Current.account, current_summary_params).summary
-    summary[:previous] = V2::ReportBuilder.new(Current.account, previous_summary_params).summary
-    summary
+  def build_summary(method)
+    builder = V2::Reports::Conversations::MetricBuilder
+    current_summary = builder.new(Current.account, current_summary_params).send(method)
+    previous_summary = builder.new(Current.account, previous_summary_params).send(method)
+    current_summary.merge(previous: previous_summary)
   end
 
   def conversation_metrics

app/controllers/concerns/google_concern.rb

@@ -0,0 +1,20 @@
+module GoogleConcern
+  extend ActiveSupport::Concern
+
+  def google_client
+    app_id = GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_ID', nil)
+    app_secret = GlobalConfigService.load('GOOGLE_OAUTH_CLIENT_SECRET', nil)
+
+    ::OAuth2::Client.new(app_id, app_secret, {
+                           site: 'https://oauth2.googleapis.com',
+                           authorize_url: 'https://accounts.google.com/o/oauth2/auth',
+                           token_url: 'https://accounts.google.com/o/oauth2/token'
+                         })
+  end
+
+  private
+
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  end
+end

app/controllers/concerns/microsoft_concern.rb

@@ -2,7 +2,10 @@ module MicrosoftConcern
   extend ActiveSupport::Concern
 
   def microsoft_client
-    ::OAuth2::Client.new(ENV.fetch('AZURE_APP_ID', nil), ENV.fetch('AZURE_APP_SECRET', nil),
+    app_id = GlobalConfigService.load('AZURE_APP_ID', nil)
+    app_secret = GlobalConfigService.load('AZURE_APP_SECRET', nil)
+
+    ::OAuth2::Client.new(app_id, app_secret,
                          {
                            site: 'https://login.microsoftonline.com',
                            authorize_url: 'https://login.microsoftonline.com/common/oauth2/v2.0/authorize',
@@ -12,10 +15,6 @@ module MicrosoftConcern
 
   private
 
-  def parsed_body
-    @parsed_body ||= Rack::Utils.parse_nested_query(@response.raw_response.body)
-  end
-
   def base_url
     ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
   end

app/controllers/dashboard_controller.rb

@@ -3,6 +3,7 @@ class DashboardController < ActionController::Base
 
   before_action :set_application_pack
   before_action :set_global_config
+  before_action :set_dashboard_scripts
   around_action :switch_locale
   before_action :ensure_installation_onboarding, only: [:index]
   before_action :render_hc_if_custom_domain, only: [:index]
@@ -35,6 +36,10 @@ class DashboardController < ActionController::Base
     ).merge(app_config)
   end
 
+  def set_dashboard_scripts
+    @dashboard_scripts = sensitive_path? ? nil : GlobalConfig.get_value('DASHBOARD_SCRIPTS')
+  end
+
   def ensure_installation_onboarding
     redirect_to '/installation/onboarding' if ::Redis::Alfred.get(::Redis::Alfred::CHATWOOT_INSTALLATION_ONBOARDING)
   end
@@ -58,7 +63,7 @@ class DashboardController < ActionController::Base
       FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
       FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v17.0'),
       IS_ENTERPRISE: ChatwootApp.enterprise?,
-      AZURE_APP_ID: ENV.fetch('AZURE_APP_ID', ''),
+      AZURE_APP_ID: GlobalConfigService.load('AZURE_APP_ID', ''),
       GIT_SHA: GIT_HASH
     }
   end
@@ -70,4 +75,14 @@ class DashboardController < ActionController::Base
                           'application'
                         end
   end
+
+  def sensitive_path?
+    # dont load dashboard scripts on sensitive paths like password reset
+    sensitive_paths = [edit_user_password_path].freeze
+
+    # remove app prefix
+    current_path = request.path.gsub(%r{^/app}, '')
+
+    sensitive_paths.include?(current_path)
+  end
 end

app/controllers/devise_overrides/sessions_controller.rb

@@ -4,6 +4,10 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
   wrap_parameters format: []
   before_action :process_sso_auth_token, only: [:create]
 
+  def new
+    redirect_to login_page_url(error: 'access-denied')
+  end
+
   def create
     # Authenticate user via the temporary sso auth token
     if params[:sso_auth_token].present? && @resource.present?
@@ -21,6 +25,12 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
 
   private
 
+  def login_page_url(error: nil)
+    frontend_url = ENV.fetch('FRONTEND_URL', nil)
+
+    "#{frontend_url}/app/login?error=#{error}"
+  end
+
   def authenticate_resource_with_sso_token
     @token = @resource.create_token
     @resource.save!

app/controllers/google/callbacks_controller.rb

@@ -0,0 +1,18 @@
+class Google::CallbacksController < OauthCallbackController
+  include GoogleConcern
+
+  private
+
+  def provider_name
+    'google'
+  end
+
+  def imap_address
+    'imap.gmail.com'
+  end
+
+  def oauth_client
+    # from GoogleConcern
+    google_client
+  end
+end

app/controllers/microsoft/callbacks_controller.rb

@@ -1,77 +1,17 @@
-class Microsoft::CallbacksController < ApplicationController
+class Microsoft::CallbacksController < OauthCallbackController
   include MicrosoftConcern
 
-  def show
-    @response = microsoft_client.auth_code.get_token(
-      oauth_code,
-      redirect_uri: "#{base_url}/microsoft/callback"
-    )
-
-    inbox = find_or_create_inbox
-    ::Redis::Alfred.delete(users_data['email'].downcase)
-    redirect_to app_microsoft_inbox_agents_url(account_id: account.id, inbox_id: inbox.id)
-  rescue StandardError => e
-    ChatwootExceptionTracker.new(e).capture_exception
-    redirect_to '/'
-  end
-
   private
 
-  def oauth_code
-    params[:code]
+  def oauth_client
+    microsoft_client
   end
 
-  def users_data
-    decoded_token = JWT.decode parsed_body[:id_token], nil, false
-    decoded_token[0]
+  def provider_name
+    'microsoft'
   end
 
-  def parsed_body
-    @parsed_body ||= @response.response.parsed
-  end
-
-  def account_id
-    ::Redis::Alfred.get(users_data['email'].downcase)
-  end
-
-  def account
-    @account ||= Account.find(account_id)
-  end
-
-  def find_or_create_inbox
-    channel_email = Channel::Email.find_by(email: users_data['email'], account: account)
-    channel_email ||= create_microsoft_channel_with_inbox
-    update_microsoft_channel(channel_email)
-    channel_email.inbox
-  end
-
-  # Fallback name, for when name field is missing from users_data
-  def fallback_name
-    users_data['email'].split('@').first.parameterize.titleize
-  end
-
-  def create_microsoft_channel_with_inbox
-    ActiveRecord::Base.transaction do
-      channel_email = Channel::Email.create!(email: users_data['email'], account: account)
-      account.inboxes.create!(
-        account: account,
-        channel: channel_email,
-        name: users_data['name'] || fallback_name
-      )
-      channel_email
-    end
-  end
-
-  def update_microsoft_channel(channel_email)
-    channel_email.update!({
-                            imap_login: users_data['email'], imap_address: 'outlook.office365.com',
-                            imap_port: '993', imap_enabled: true,
-                            provider: 'microsoft',
-                            provider_config: {
-                              access_token: parsed_body['access_token'],
-                              refresh_token: parsed_body['refresh_token'],
-                              expires_on: (Time.current.utc + 1.hour).to_s
-                            }
-                          })
+  def imap_address
+    'outlook.office365.com'
   end
 end

app/controllers/microsoft_controller.rb

@@ -12,6 +12,6 @@ class MicrosoftController < ApplicationController
   end
 
   def microsoft_indentity
-    @identity_json = ENV.fetch('AZURE_APP_ID', nil)
+    @identity_json = GlobalConfigService.load('AZURE_APP_ID', nil)
   end
 end

app/controllers/oauth_callback_controller.rb

@@ -0,0 +1,108 @@
+class OauthCallbackController < ApplicationController
+  def show
+    @response = oauth_client.auth_code.get_token(
+      oauth_code,
+      redirect_uri: "#{base_url}/#{provider_name}/callback"
+    )
+
+    handle_response
+    ::Redis::Alfred.delete(cache_key)
+  rescue StandardError => e
+    ChatwootExceptionTracker.new(e).capture_exception
+    redirect_to '/'
+  end
+
+  private
+
+  def handle_response
+    inbox, already_exists = find_or_create_inbox
+
+    if already_exists
+      redirect_to app_email_inbox_settings_url(account_id: account.id, inbox_id: inbox.id)
+    else
+      redirect_to app_email_inbox_agents_url(account_id: account.id, inbox_id: inbox.id)
+    end
+  end
+
+  def find_or_create_inbox
+    channel_email = Channel::Email.find_by(email: users_data['email'], account: account)
+    # we need this value to know where to redirect on sucessful processing of the callback
+    channel_exists = channel_email.present?
+
+    channel_email ||= create_channel_with_inbox
+    update_channel(channel_email)
+
+    # reauthorize channel, this code path only triggers when microsoft auth is successful
+    # reauthorized will also update cache keys for the associated inbox
+    channel_email.reauthorized!
+
+    [channel_email.inbox, channel_exists]
+  end
+
+  def update_channel(channel_email)
+    channel_email.update!({
+                            imap_login: users_data['email'], imap_address: imap_address,
+                            imap_port: '993', imap_enabled: true,
+                            provider: provider_name,
+                            provider_config: {
+                              access_token: parsed_body['access_token'],
+                              refresh_token: parsed_body['refresh_token'],
+                              expires_on: (Time.current.utc + 1.hour).to_s
+                            }
+                          })
+  end
+
+  def provider_name
+    raise NotImplementedError
+  end
+
+  def oauth_client
+    raise NotImplementedError
+  end
+
+  def cache_key
+    "#{provider_name}::#{users_data['email'].downcase}"
+  end
+
+  def create_channel_with_inbox
+    ActiveRecord::Base.transaction do
+      channel_email = Channel::Email.create!(email: users_data['email'], account: account)
+      account.inboxes.create!(
+        account: account,
+        channel: channel_email,
+        name: users_data['name'] || fallback_name
+      )
+      channel_email
+    end
+  end
+
+  def users_data
+    decoded_token = JWT.decode parsed_body[:id_token], nil, false
+    decoded_token[0]
+  end
+
+  def account_id
+    ::Redis::Alfred.get(cache_key)
+  end
+
+  def account
+    @account ||= Account.find(account_id)
+  end
+
+  # Fallback name, for when name field is missing from users_data
+  def fallback_name
+    users_data['email'].split('@').first.parameterize.titleize
+  end
+
+  def oauth_code
+    params[:code]
+  end
+
+  def base_url
+    ENV.fetch('FRONTEND_URL', 'http://localhost:3000')
+  end
+
+  def parsed_body
+    @parsed_body ||= @response.response.parsed
+  end
+end

app/controllers/public/api/v1/portals/articles_controller.rb

@@ -7,7 +7,7 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   def index
     @articles = @portal.articles
-    @articles = @articles.search(list_params) if list_params.present?
+    search_articles
     order_by_sort_param
     @articles.page(list_params[:page]) if list_params[:page].present?
   end
@@ -16,6 +16,10 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   private
 
+  def search_articles
+    @articles = @articles.search(list_params) if list_params.present?
+  end
+
   def order_by_sort_param
     @articles = if list_params[:sort].present? && list_params[:sort] == 'views'
                   @articles.order_by_views
@@ -51,3 +55,5 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
     ChatwootMarkdownRenderer.new(content).render_article
   end
 end
+
+Public::Api::V1::Portals::ArticlesController.prepend_mod_with('Public::Api::V1::Portals::ArticlesController')

app/controllers/public/api/v1/portals_controller.rb

@@ -6,6 +6,12 @@ class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseControl
 
   def show; end
 
+  def sitemap
+    @help_center_url = @portal.custom_domain || ChatwootApp.help_center_root
+    # if help_center_url does not contain a protocol, prepend it with https
+    @help_center_url = "https://#{@help_center_url}" unless @help_center_url.include?('://')
+  end
+
   private
 
   def portal

app/controllers/super_admin/app_configs_controller.rb

@@ -35,10 +35,12 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
     @allowed_configs = case @config
                        when 'facebook'
                          %w[FB_APP_ID FB_VERIFY_TOKEN FB_APP_SECRET IG_VERIFY_TOKEN FACEBOOK_API_VERSION ENABLE_MESSENGER_CHANNEL_HUMAN_AGENT]
+                       when 'microsoft'
+                         %w[AZURE_APP_ID AZURE_APP_SECRET]
                        when 'email'
                          ['MAILER_INBOUND_EMAIL_DOMAIN']
                        else
-                         %w[ENABLE_ACCOUNT_SIGNUP]
+                         %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS]
                        end
   end
 end

app/dispatchers/async_dispatcher.rb

@@ -10,14 +10,15 @@ class AsyncDispatcher < BaseDispatcher
 
   def listeners
     [
+      AutomationRuleListener.instance,
       CampaignListener.instance,
       CsatSurveyListener.instance,
       HookListener.instance,
       InstallationWebhookListener.instance,
       NotificationListener.instance,
+      ParticipationListener.instance,
       ReportingEventListener.instance,
-      WebhookListener.instance,
-      AutomationRuleListener.instance
+      WebhookListener.instance
     ]
   end
 end

app/helpers/api/v2/accounts/reports_helper.rb

@@ -1,7 +1,7 @@
 module Api::V2::Accounts::ReportsHelper
   def generate_agents_report
     Current.account.users.map do |agent|
-      agent_report = generate_report({ type: :agent, id: agent.id })
+      agent_report = report_builder({ type: :agent, id: agent.id }).summary
       [agent.name] + generate_readable_report_metrics(agent_report)
     end
   end
@@ -15,7 +15,7 @@ module Api::V2::Accounts::ReportsHelper
 
   def generate_teams_report
     Current.account.teams.map do |team|
-      team_report = generate_report({ type: :team, id: team.id })
+      team_report = report_builder({ type: :team, id: team.id }).summary
       [team.name] + generate_readable_report_metrics(team_report)
     end
   end
@@ -27,7 +27,7 @@ module Api::V2::Accounts::ReportsHelper
     end
   end
 
-  def generate_report(report_params)
+  def report_builder(report_params)
     V2::ReportBuilder.new(
       Current.account,
       report_params.merge(
@@ -37,7 +37,11 @@ module Api::V2::Accounts::ReportsHelper
           business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
         }
       )
-    ).short_summary
+    )
+  end
+
+  def generate_report(report_params)
+    report_builder(report_params).short_summary
   end
 
   private
@@ -46,7 +50,9 @@ module Api::V2::Accounts::ReportsHelper
     [
       report_metric[:conversations_count],
       Reports::TimeFormatPresenter.new(report_metric[:avg_first_response_time]).format,
-      Reports::TimeFormatPresenter.new(report_metric[:avg_resolution_time]).format
+      Reports::TimeFormatPresenter.new(report_metric[:avg_resolution_time]).format,
+      Reports::TimeFormatPresenter.new(report_metric[:reply_time]).format,
+      report_metric[:resolutions_count]
     ]
   end
 end

app/helpers/timezone_helper.rb

@@ -0,0 +1,19 @@
+module TimezoneHelper
+  # ActiveSupport TimeZone is not aware of the current time, so ActiveSupport::Timezone[offset]
+  # would return the timezone without considering day light savings. To get the correct timezone,
+  # this method uses zone.now.utc_offset for comparison as referenced in the issues below
+  #
+  # https://github.com/rails/rails/pull/22243
+  # https://github.com/rails/rails/issues/21501
+  # https://github.com/rails/rails/issues/7297
+  def timezone_name_from_offset(offset)
+    return 'UTC' if offset.blank?
+
+    offset_in_seconds = offset.to_f * 3600
+    matching_zone = ActiveSupport::TimeZone.all.find do |zone|
+      zone.now.utc_offset == offset_in_seconds
+    end
+
+    return matching_zone.name if matching_zone
+  end
+end

app/javascript/dashboard/App.Vue.spec.js

@@ -1,11 +0,0 @@
-import App from './App';
-import '../../test-matchers';
-
-describe(`App component`, () => {
-  it(`should be a component`, () => {
-    // Arrange
-    // Act
-    expect(App).toBeVueComponent('App');
-    // Assert
-  });
-});

app/javascript/dashboard/App.vue

@@ -27,6 +27,7 @@
 
 <script>
 import { mapGetters } from 'vuex';
+import router from '../dashboard/routes';
 import AddAccountModal from '../dashboard/components/layout/sidebarComponents/AddAccountModal.vue';
 import LoadingState from './components/widgets/LoadingState.vue';
 import NetworkNotification from './components/NetworkNotification.vue';
@@ -43,6 +44,7 @@ import {
   registerSubscription,
   verifyServiceWorkerExistence,
 } from './helper/pushHelper';
+import ReconnectService from 'dashboard/helper/ReconnectService';
 
 export default {
   name: 'App',
@@ -64,6 +66,7 @@ export default {
     return {
       showAddAccountModal: false,
       latestChatwootVersion: null,
+      reconnectService: null,
     };
   },
 
@@ -102,6 +105,11 @@ export default {
     this.listenToThemeChanges();
     this.setLocale(window.chatwootConfig.selectedLocale);
   },
+  beforeDestroy() {
+    if (this.reconnectService) {
+      this.reconnectService.disconnect();
+    }
+  },
   methods: {
     initializeColorTheme() {
       setColorTheme(window.matchMedia('(prefers-color-scheme: dark)').matches);
@@ -125,6 +133,7 @@ export default {
       this.updateRTLDirectionView(locale);
       this.latestChatwootVersion = latestChatwootVersion;
       vueActionCable.init(pubsubToken);
+      this.reconnectService = new ReconnectService(this.$store, router);
 
       verifyServiceWorkerExistence(registration =>
         registration.pushManager.getSubscription().then(subscription => {

app/javascript/dashboard/api/account.js

@@ -9,6 +9,13 @@ class AccountAPI extends ApiClient {
   createAccount(data) {
     return axios.post(`${this.apiVersion}/accounts`, data);
   }
+
+  async getCacheKeys() {
+    const response = await axios.get(
+      `/api/v1/accounts/${this.accountIdFromRoute}/cache_keys`
+    );
+    return response.data.cache_keys;
+  }
 }
 
 export default new AccountAPI();

app/javascript/dashboard/api/channel/googleClient.js

@@ -0,0 +1,14 @@
+/* global axios */
+import ApiClient from '../ApiClient';
+
+class MicrosoftClient extends ApiClient {
+  constructor() {
+    super('google', { accountScoped: true });
+  }
+
+  generateAuthorization(payload) {
+    return axios.post(`${this.url}/authorization`, payload);
+  }
+}
+
+export default new MicrosoftClient();

app/javascript/dashboard/api/contacts.js

@@ -77,8 +77,8 @@ class ContactAPI extends ApiClient {
     return axios.delete(`${this.url}/${contactId}/avatar`);
   }
 
-  exportContacts() {
-    return axios.get(`${this.url}/export`);
+  exportContacts(queryPayload) {
+    return axios.post(`${this.url}/export`, queryPayload);
   }
 }
 

app/javascript/dashboard/api/enterprise/specs/account.spec.js

@@ -15,10 +15,10 @@ describe('#enterpriseAccountAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/inbox/conversation.js

@@ -15,6 +15,7 @@ class ConversationApi extends ApiClient {
     teamId,
     conversationType,
     sortBy,
+    updatedWithin,
   }) {
     return axios.get(this.url, {
       params: {
@@ -26,6 +27,7 @@ class ConversationApi extends ApiClient {
         labels,
         conversation_type: conversationType,
         sort_by: sortBy,
+        updated_within: updatedWithin,
       },
     });
   }

app/javascript/dashboard/api/integrations/linear.js

@@ -0,0 +1,47 @@
+/* global axios */
+
+import ApiClient from '../ApiClient';
+
+class LinearAPI extends ApiClient {
+  constructor() {
+    super('integrations/linear', { accountScoped: true });
+  }
+
+  getTeams() {
+    return axios.get(`${this.url}/teams`);
+  }
+
+  getTeamEntities(teamId) {
+    return axios.get(`${this.url}/team_entities?team_id=${teamId}`);
+  }
+
+  createIssue(data) {
+    return axios.post(`${this.url}/create_issue`, data);
+  }
+
+  link_issue(conversationId, issueId, title) {
+    return axios.post(`${this.url}/link_issue`, {
+      issue_id: issueId,
+      conversation_id: conversationId,
+      title: title,
+    });
+  }
+
+  getLinkedIssue(conversationId) {
+    return axios.get(
+      `${this.url}/linked_issues?conversation_id=${conversationId}`
+    );
+  }
+
+  unlinkIssue(linkId) {
+    return axios.post(`${this.url}/unlink_issue`, {
+      link_id: linkId,
+    });
+  }
+
+  searchIssues(query) {
+    return axios.get(`${this.url}/search_issue?q=${query}`);
+  }
+}
+
+export default new LinearAPI();

app/javascript/dashboard/api/slaReports.js

@@ -0,0 +1,78 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+class SLAReportsAPI extends ApiClient {
+  constructor() {
+    super('applied_slas', { accountScoped: true });
+  }
+
+  get({
+    from,
+    to,
+    assigned_agent_id,
+    inbox_id,
+    team_id,
+    sla_policy_id,
+    label_list,
+    page,
+  } = {}) {
+    return axios.get(this.url, {
+      params: {
+        since: from,
+        until: to,
+        assigned_agent_id,
+        inbox_id,
+        team_id,
+        sla_policy_id,
+        label_list,
+        page,
+      },
+    });
+  }
+
+  download({
+    from,
+    to,
+    assigned_agent_id,
+    inbox_id,
+    team_id,
+    sla_policy_id,
+    label_list,
+  } = {}) {
+    return axios.get(`${this.url}/download`, {
+      params: {
+        since: from,
+        until: to,
+        assigned_agent_id,
+        inbox_id,
+        team_id,
+        label_list,
+        sla_policy_id,
+      },
+    });
+  }
+
+  getMetrics({
+    from,
+    to,
+    assigned_agent_id,
+    inbox_id,
+    team_id,
+    label_list,
+    sla_policy_id,
+  } = {}) {
+    return axios.get(`${this.url}/metrics`, {
+      params: {
+        since: from,
+        until: to,
+        assigned_agent_id,
+        inbox_id,
+        label_list,
+        team_id,
+        sla_policy_id,
+      },
+    });
+  }
+}
+
+export default new SLAReportsAPI();

app/javascript/dashboard/api/specs/account.spec.js

@@ -15,10 +15,10 @@ describe('#accountAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/accountActions.spec.js

@@ -10,10 +10,10 @@ describe('#ContactsAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/agents.spec.js

@@ -14,7 +14,7 @@ describe('#AgentAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/article.spec.js

@@ -14,10 +14,10 @@ describe('#PortalAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -44,10 +44,10 @@ describe('#PortalAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -71,10 +71,10 @@ describe('#PortalAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -98,10 +98,10 @@ describe('#PortalAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -129,10 +129,10 @@ describe('#PortalAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/assignableAgents.spec.js

@@ -4,10 +4,10 @@ describe('#AssignableAgentsAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/channel/fbChannel.spec.js

@@ -13,10 +13,10 @@ describe('#FBChannel', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/contacts.spec.js

@@ -17,10 +17,10 @@ describe('#ContactsAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/conversations.spec.js

@@ -16,10 +16,10 @@ describe('#ConversationApi', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/csatReports.spec.js

@@ -11,10 +11,10 @@ describe('#Reports API', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/inbox/conversation.spec.js

@@ -24,10 +24,10 @@ describe('#ConversationAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -46,6 +46,7 @@ describe('#ConversationAPI', () => {
         page: 1,
         labels: [],
         teamId: 1,
+        updatedWithin: 20,
       });
       expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/conversations', {
         params: {
@@ -55,6 +56,7 @@ describe('#ConversationAPI', () => {
           assignee_type: 'me',
           page: 1,
           labels: [],
+          updated_within: 20,
         },
       });
     });

app/javascript/dashboard/api/specs/inbox/message.spec.js

@@ -15,10 +15,10 @@ describe('#ConversationAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/inboxes.spec.js

@@ -17,10 +17,10 @@ describe('#InboxesAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/integrations.spec.js

@@ -18,10 +18,10 @@ describe('#integrationAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/integrations/dyte.spec.js

@@ -11,10 +11,10 @@ describe('#accountAPI', () => {
   describe('createAMeeting', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {
@@ -39,10 +39,10 @@ describe('#accountAPI', () => {
   describe('addParticipantToMeeting', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/integrations/linear.spec.js

@@ -0,0 +1,202 @@
+import LinearAPIClient from '../../integrations/linear';
+import ApiClient from '../../ApiClient';
+
+describe('#linearAPI', () => {
+  it('creates correct instance', () => {
+    expect(LinearAPIClient).toBeInstanceOf(ApiClient);
+    expect(LinearAPIClient).toHaveProperty('getTeams');
+    expect(LinearAPIClient).toHaveProperty('getTeamEntities');
+    expect(LinearAPIClient).toHaveProperty('createIssue');
+    expect(LinearAPIClient).toHaveProperty('link_issue');
+    expect(LinearAPIClient).toHaveProperty('getLinkedIssue');
+    expect(LinearAPIClient).toHaveProperty('unlinkIssue');
+    expect(LinearAPIClient).toHaveProperty('searchIssues');
+  });
+
+  describe('getTeams', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.getTeams();
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/teams'
+      );
+    });
+  });
+
+  describe('getTeamEntities', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.getTeamEntities(1);
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/team_entities?team_id=1'
+      );
+    });
+  });
+
+  describe('createIssue', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      const issueData = {
+        title: 'New Issue',
+        description: 'Issue description',
+      };
+      LinearAPIClient.createIssue(issueData);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/create_issue',
+        issueData
+      );
+    });
+  });
+
+  describe('link_issue', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.link_issue(1, 2);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/link_issue',
+        {
+          issue_id: 2,
+          conversation_id: 1,
+        }
+      );
+    });
+  });
+
+  describe('getLinkedIssue', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.getLinkedIssue(1);
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/linked_issues?conversation_id=1'
+      );
+    });
+  });
+
+  describe('unlinkIssue', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.unlinkIssue(1);
+      expect(axiosMock.post).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/unlink_issue',
+        {
+          link_id: 1,
+        }
+      );
+    });
+  });
+
+  describe('searchIssues', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('creates a valid request', () => {
+      LinearAPIClient.searchIssues('query');
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/integrations/linear/search_issue?q=query'
+      );
+    });
+  });
+});

app/javascript/dashboard/api/specs/notifications.spec.js

@@ -13,10 +13,10 @@ describe('#NotificationAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/reports.spec.js

@@ -20,10 +20,10 @@ describe('#Reports API', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/api/specs/slaReports.spec.js

@@ -0,0 +1,104 @@
+import SLAReportsAPI from '../slaReports';
+import ApiClient from '../ApiClient';
+
+describe('#SLAReports API', () => {
+  it('creates correct instance', () => {
+    expect(SLAReportsAPI).toBeInstanceOf(ApiClient);
+    expect(SLAReportsAPI.apiVersion).toBe('/api/v1');
+    expect(SLAReportsAPI).toHaveProperty('get');
+    expect(SLAReportsAPI).toHaveProperty('getMetrics');
+  });
+
+  describe('API calls', () => {
+    const originalAxios = window.axios;
+    const axiosMock = {
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
+    };
+
+    beforeEach(() => {
+      window.axios = axiosMock;
+    });
+
+    afterEach(() => {
+      window.axios = originalAxios;
+    });
+
+    it('#get', () => {
+      SLAReportsAPI.get({
+        page: 1,
+        from: 1622485800,
+        to: 1623695400,
+        assigned_agent_id: 1,
+        inbox_id: 1,
+        team_id: 1,
+        sla_policy_id: 1,
+        label_list: ['label1'],
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith('/api/v1/applied_slas', {
+        params: {
+          page: 1,
+          since: 1622485800,
+          until: 1623695400,
+          assigned_agent_id: 1,
+          inbox_id: 1,
+          team_id: 1,
+          sla_policy_id: 1,
+          label_list: ['label1'],
+        },
+      });
+    });
+    it('#getMetrics', () => {
+      SLAReportsAPI.getMetrics({
+        from: 1622485800,
+        to: 1623695400,
+        assigned_agent_id: 1,
+        inbox_id: 1,
+        team_id: 1,
+        sla_policy_id: 1,
+        label_list: ['label1'],
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/applied_slas/metrics',
+        {
+          params: {
+            since: 1622485800,
+            until: 1623695400,
+            assigned_agent_id: 1,
+            inbox_id: 1,
+            team_id: 1,
+            sla_policy_id: 1,
+            label_list: ['label1'],
+          },
+        }
+      );
+    });
+    it('#download', () => {
+      SLAReportsAPI.download({
+        from: 1622485800,
+        to: 1623695400,
+        assigned_agent_id: 1,
+        inbox_id: 1,
+        team_id: 1,
+        sla_policy_id: 1,
+        label_list: ['label1'],
+      });
+      expect(axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/applied_slas/download',
+        {
+          params: {
+            since: 1622485800,
+            until: 1623695400,
+            assigned_agent_id: 1,
+            inbox_id: 1,
+            team_id: 1,
+            sla_policy_id: 1,
+            label_list: ['label1'],
+          },
+        }
+      );
+    });
+  });
+});

app/javascript/dashboard/api/specs/teams.spec.js

@@ -16,10 +16,10 @@ describe('#TeamsAPI', () => {
   describe('API calls', () => {
     const originalAxios = window.axios;
     const axiosMock = {
-      post: jest.fn(() => Promise.resolve()),
-      get: jest.fn(() => Promise.resolve()),
-      patch: jest.fn(() => Promise.resolve()),
-      delete: jest.fn(() => Promise.resolve()),
+      post: vi.fn(() => Promise.resolve()),
+      get: vi.fn(() => Promise.resolve()),
+      patch: vi.fn(() => Promise.resolve()),
+      delete: vi.fn(() => Promise.resolve()),
     };
 
     beforeEach(() => {

app/javascript/dashboard/assets/scss/_date-picker.scss

@@ -1,6 +1,13 @@
 @import '~vue2-datepicker/scss/index';
 
 .date-picker {
+  // To be removed one SLA reports date picker is created
+  &.small {
+    .mx-input {
+      @apply h-8 text-sm;
+    }
+  }
+
   &.no-margin {
     .mx-input {
       @apply mb-0;

app/javascript/dashboard/assets/scss/_layout.scss

@@ -11,6 +11,7 @@ body {
     'Segoe UI',
     Roboto,
     'Helvetica Neue',
+    Tahoma,
     Arial,
     sans-serif !important;
   -moz-osx-font-smoothing: grayscale;

app/javascript/dashboard/assets/scss/_woot.scss

@@ -40,3 +40,347 @@
 .hide {
   @apply hidden;
 }
+
+@layer base {
+  // scss-lint:disable PropertySortOrder
+  :root {
+    --color-amber-25: 254 253 251;
+    --color-amber-50: 255 249 237;
+    --color-amber-75: 255 243 208;
+    --color-amber-100: 255 236 183;
+    --color-amber-200: 255 224 161;
+    --color-amber-300: 245 208 140;
+    --color-amber-400: 228 187 120;
+    --color-amber-500: 214 163 92;
+    --color-amber-600: 214 163 92;
+    --color-amber-700: 255 186 26;
+    --color-amber-800: 145 89 48;
+    --color-amber-900: 79 52 34;
+
+    --color-ash-100: 235 235 239;
+    --color-ash-200: 228 228 233;
+    --color-ash-25: 252 252 253;
+    --color-ash-300: 221 221 227;
+    --color-ash-400: 211 212 219;
+    --color-ash-50: 249 249 251;
+    --color-ash-500: 185 187 198;
+    --color-ash-600: 139 141 152;
+    --color-ash-700: 126 128 138;
+    --color-ash-75: 242 242 245;
+    --color-ash-800: 96 100 108;
+    --color-ash-900: 28 32 36;
+
+    --color-primary-25: 251 253 255;
+    --color-primary-50: 245 249 255;
+    --color-primary-75: 233 243 255;
+    --color-primary-100: 218 236 255;
+    --color-primary-200: 201 226 255;
+    --color-primary-300: 181 213 255;
+    --color-primary-400: 155 195 252;
+    --color-primary-500: 117 171 247;
+    --color-primary-600: 39 129 246;
+    --color-primary-700: 16 115 233;
+    --color-primary-800: 8 109 224;
+    --color-primary-900: 11 50 101;
+
+    --color-ruby-100: 255 220 225;
+    --color-ruby-200: 255 206 214;
+    --color-ruby-25: 255 252 253;
+    --color-ruby-300: 248 191 200;
+    --color-ruby-400: 239 172 184;
+    --color-ruby-50: 255 247 248;
+    --color-ruby-500: 229 146 163;
+    --color-ruby-600: 229 70 102;
+    --color-ruby-700: 220 59 93;
+    --color-ruby-75: 254 234 237;
+    --color-ruby-800: 202 36 77;
+    --color-ruby-900: 100 23 43;
+
+    --color-teal-100: 224 248 243;
+    --color-teal-200: 204 243 234;
+    --color-teal-25: 250 254 253;
+    --color-teal-300: 184 234 224;
+    --color-teal-400: 161 222 210;
+    --color-teal-50: 243 251 249;
+    --color-teal-500: 83 185 171;
+    --color-teal-600: 18 165 148;
+    --color-teal-700: 13 155 138;
+    --color-teal-75: 236 249 255;
+    --color-teal-800: 0 133 115;
+    --color-teal-900: 13 61 56;
+
+    --color-green-25: 251 254 252;
+    --color-green-50: 244 251 246;
+    --color-green-75: 230 246 235;
+    --color-green-100: 214 241 223;
+    --color-green-200: 196 232 209;
+    --color-green-300: 173 221 192;
+    --color-green-400: 142 206 170;
+    --color-green-500: 91 185 139;
+    --color-green-600: 48 164 108;
+    --color-green-700: 43 154 102;
+    --color-green-800: 33 131 88;
+    --color-green-900: 25 59 45;
+
+    --color-mint-25: 249 254 253;
+    --color-mint-50: 242 251 249;
+    --color-mint-75: 221 249 242;
+    --color-mint-100: 200 244 233;
+    --color-mint-200: 179 236 222;
+    --color-mint-300: 156 224 208;
+    --color-mint-400: 126 207 189;
+    --color-mint-500: 76 187 165;
+    --color-mint-600: 134 234 212;
+    --color-mint-700: 125 224 203;
+    --color-mint-800: 2 120 100;
+    --color-mint-900: 22 67 60;
+
+    --color-sky-25: 249 254 255;
+    --color-sky-50: 241 250 253;
+    --color-sky-75: 225 246 253;
+    --color-sky-100: 209 240 250;
+    --color-sky-200: 190 231 245;
+    --color-sky-300: 169 218 237;
+    --color-sky-400: 141 202 227;
+    --color-sky-500: 96 179 215;
+    --color-sky-600: 124 226 254;
+    --color-sky-700: 116 218 248;
+    --color-sky-800: 0 116 158;
+    --color-sky-900: 29 62 86;
+
+    --color-indigo-25: 253 253 254;
+    --color-indigo-50: 247 249 255;
+    --color-indigo-75: 237 242 254;
+    --color-indigo-100: 225 233 255;
+    --color-indigo-200: 210 222 255;
+    --color-indigo-300: 193 208 255;
+    --color-indigo-400: 171 189 249;
+    --color-indigo-500: 141 164 239;
+    --color-indigo-600: 62 99 221;
+    --color-indigo-700: 51 88 212;
+    --color-indigo-800: 58 91 199;
+    --color-indigo-900: 31 45 92;
+
+    --color-iris-25: 253 253 255;
+    --color-iris-50: 248 248 255;
+    --color-iris-75: 240 241 254;
+    --color-iris-100: 230 231 255;
+    --color-iris-200: 218 220 255;
+    --color-iris-300: 203 205 255;
+    --color-iris-400: 184 186 248;
+    --color-iris-500: 155 158 240;
+    --color-iris-600: 91 91 214;
+    --color-iris-700: 81 81 205;
+    --color-iris-800: 87 83 198;
+    --color-iris-900: 39 41 98;
+
+    --color-violet-25: 253 252 254;
+    --color-violet-50: 250 248 255;
+    --color-violet-75: 244 240 254;
+    --color-violet-100: 235 228 255;
+    --color-violet-200: 225 217 255;
+    --color-violet-300: 212 202 254;
+    --color-violet-400: 194 181 245;
+    --color-violet-500: 170 153 236;
+    --color-violet-600: 110 86 207;
+    --color-violet-700: 101 77 196;
+    --color-violet-800: 101 80 185;
+    --color-violet-900: 47 38 95;
+
+    --color-pink-25: 255 252 254;
+    --color-pink-50: 254 247 251;
+    --color-pink-75: 254 233 245;
+    --color-pink-100: 251 220 239;
+    --color-pink-200: 246 206 231;
+    --color-pink-300: 239 191 221;
+    --color-pink-400: 231 172 208;
+    --color-pink-500: 221 147 194;
+    --color-pink-600: 214 64 159;
+    --color-pink-700: 207 56 151;
+    --color-pink-800: 194 41 138;
+    --color-pink-900: 101 18 73;
+
+    --color-orange-25: 254 252 251;
+    --color-orange-50: 255 247 237;
+    --color-orange-75: 255 239 214;
+    --color-orange-100: 255 223 181;
+    --color-orange-200: 255 209 154;
+    --color-orange-300: 255 193 130;
+    --color-orange-400: 245 174 115;
+    --color-orange-500: 236 148 85;
+    --color-orange-600: 247 107 21;
+    --color-orange-700: 239 95 0;
+    --color-orange-800: 204 78 0;
+    --color-orange-900: 88 45 29;
+  }
+  // scss-lint:disable QualifyingElement
+  body.dark {
+    --color-amber-25: 31 19 0;
+    --color-amber-50: 37 24 4;
+    --color-amber-75: 48 32 11;
+    --color-amber-100: 57 39 15;
+    --color-amber-200: 67 46 18;
+    --color-amber-300: 83 57 22;
+    --color-amber-400: 111 77 29;
+    --color-amber-500: 169 118 42;
+    --color-amber-600: 169 118 42;
+    --color-amber-700: 255 203 71;
+    --color-amber-800: 255 204 77;
+    --color-amber-900: 255 231 179;
+
+    --color-ash-100: 46 48 53;
+    --color-ash-200: 53 55 60;
+    --color-ash-25: 24 24 26;
+    --color-ash-300: 60 63 68;
+    --color-ash-400: 70 75 80;
+    --color-ash-50: 27 27 31;
+    --color-ash-500: 90 97 101;
+    --color-ash-600: 105 110 119;
+    --color-ash-700: 120 127 133;
+    --color-ash-75: 39 40 45;
+    --color-ash-800: 173 177 184;
+    --color-ash-900: 237 238 240;
+
+    --color-primary-25: 10 17 28;
+    --color-primary-50: 15 24 38;
+    --color-primary-75: 15 39 72;
+    --color-primary-100: 10 49 99;
+    --color-primary-200: 18 61 117;
+    --color-primary-300: 29 74 134;
+    --color-primary-400: 40 89 156;
+    --color-primary-500: 48 106 186;
+    --color-primary-600: 39 129 246;
+    --color-primary-700: 21 116 231;
+    --color-primary-800: 126 182 255;
+    --color-primary-900: 205 227 255;
+
+    --color-ruby-100: 78 19 37;
+    --color-ruby-200: 94 26 46;
+    --color-ruby-25: 25 17 19;
+    --color-ruby-300: 111 37 57;
+    --color-ruby-400: 136 52 71;
+    --color-ruby-50: 30 21 23;
+    --color-ruby-500: 179 68 90;
+    --color-ruby-600: 229 70 102;
+    --color-ruby-700: 236 90 114;
+    --color-ruby-75: 58 20 30;
+    --color-ruby-800: 255 148 157;
+    --color-ruby-900: 254 210 225;
+
+    --color-teal-100: 2 59 55;
+    --color-teal-200: 8 72 67;
+    --color-teal-25: 13 21 20;
+    --color-teal-300: 28 105 97;
+    --color-teal-400: 28 105 97;
+    --color-teal-50: 17 28 27;
+    --color-teal-500: 32 126 115;
+    --color-teal-600: 41 163 131;
+    --color-teal-700: 14 179 158;
+    --color-teal-75: 13 45 42;
+    --color-teal-800: 11 216 182;
+    --color-teal-900: 173 240 221;
+
+    --color-green-25: 14 21 18;
+    --color-green-50: 18 27 23;
+    --color-green-75: 19 45 33;
+    --color-green-100: 17 59 41;
+    --color-green-200: 23 73 51;
+    --color-green-300: 32 87 62;
+    --color-green-400: 40 104 74;
+    --color-green-500: 47 124 87;
+    --color-green-600: 48 164 108;
+    --color-green-700: 51 176 116;
+    --color-green-800: 61 214 140;
+    --color-green-900: 177 241 203;
+
+    --color-mint-25: 14 21 21;
+    --color-mint-50: 15 27 27;
+    --color-mint-75: 9 44 43;
+    --color-mint-100: 0 58 56;
+    --color-mint-200: 0 71 68;
+    --color-mint-300: 16 86 80;
+    --color-mint-400: 30 104 95;
+    --color-mint-500: 39 127 112;
+    --color-mint-600: 134 234 212;
+    --color-mint-700: 168 245 229;
+    --color-mint-800: 88 213 186;
+    --color-mint-900: 196 245 225;
+
+    --color-sky-25: 14 21 21;
+    --color-sky-50: 15 27 27;
+    --color-sky-75: 9 44 43;
+    --color-sky-100: 0 58 56;
+    --color-sky-200: 0 71 68;
+    --color-sky-300: 16 86 80;
+    --color-sky-400: 30 104 95;
+    --color-sky-500: 39 127 112;
+    --color-sky-600: 134 234 212;
+    --color-sky-700: 168 245 229;
+    --color-sky-800: 88 213 186;
+    --color-sky-900: 196 245 225;
+
+    --color-indigo-25: 17 19 31;
+    --color-indigo-50: 20 23 38;
+    --color-indigo-75: 24 36 73;
+    --color-indigo-100: 29 46 98;
+    --color-indigo-200: 37 57 116;
+    --color-indigo-300: 48 67 132;
+    --color-indigo-400: 58 79 151;
+    --color-indigo-500: 67 93 177;
+    --color-indigo-600: 62 99 221;
+    --color-indigo-700: 84 114 228;
+    --color-indigo-800: 158 177 255;
+    --color-indigo-900: 214 225 255;
+
+    --color-iris-25: 19 19 30;
+    --color-iris-50: 23 22 37;
+    --color-iris-75: 32 34 72;
+    --color-iris-100: 38 42 101;
+    --color-iris-200: 48 51 116;
+    --color-iris-300: 61 62 130;
+    --color-iris-400: 74 74 149;
+    --color-iris-500: 89 88 177;
+    --color-iris-600: 91 91 214;
+    --color-iris-700: 110 106 222;
+    --color-iris-800: 177 169 255;
+    --color-iris-900: 224 223 254;
+
+    --color-violet-25: 20 18 31;
+    --color-violet-50: 27 21 37;
+    --color-violet-75: 41 31 67;
+    --color-violet-100: 51 37 91;
+    --color-violet-200: 60 46 105;
+    --color-violet-300: 71 56 118;
+    --color-violet-400: 86 70 139;
+    --color-violet-500: 105 88 173;
+    --color-violet-600: 110 86 207;
+    --color-violet-700: 125 102 217;
+    --color-violet-800: 186 167 255;
+    --color-violet-900: 226 221 254;
+
+    --color-pink-25: 25 17 23;
+    --color-pink-50: 33 18 29;
+    --color-pink-75: 55 23 47;
+    --color-pink-100: 75 20 61;
+    --color-pink-200: 89 28 71;
+    --color-pink-300: 105 41 85;
+    --color-pink-400: 131 56 105;
+    --color-pink-500: 168 72 133;
+    --color-pink-600: 214 64 159;
+    --color-pink-700: 222 81 168;
+    --color-pink-800: 255 141 204;
+    --color-pink-900: 253 209 234;
+    --color-orange-25: 23 18 14;
+    --color-orange-50: 30 22 15;
+    --color-orange-75: 51 30 11;
+    --color-orange-100: 70 33 0;
+    --color-orange-200: 86 40 0;
+    --color-orange-300: 102 53 12;
+    --color-orange-400: 126 69 29;
+    --color-orange-500: 163 88 41;
+    --color-orange-600: 247 107 21;
+    --color-orange-700: 255 128 31;
+    --color-orange-800: 255 160 87;
+    --color-orange-900: 255 224 194;
+  }
+}

app/javascript/dashboard/assets/scss/plugins/_multiselect.scss

@@ -153,6 +153,29 @@
 }
 
 .multiselect-wrap--small {
+  // To be removed one SLA reports date picker is created
+  &.tiny {
+    .multiselect.no-margin {
+      @apply min-h-[32px];
+    }
+
+    .multiselect__select {
+      @apply min-h-[32px] h-8;
+
+      &::before {
+        @apply top-[60%];
+      }
+    }
+
+    .multiselect__tags {
+      @apply min-h-[32px] max-h-[32px];
+
+      .multiselect__single {
+        @apply pt-1 pb-1;
+      }
+    }
+  }
+
   .multiselect__tags,
   .multiselect__input,
   .multiselect {

app/javascript/dashboard/assets/scss/widgets/_base.scss

@@ -12,7 +12,6 @@ h6 {
 
 p {
   text-rendering: optimizeLegibility;
-  word-spacing: 0.12em;
 
   @apply mb-2 leading-[1.65] text-sm;
 
@@ -63,12 +62,12 @@ input:focus {
 }
 
 // Inputs
-input[type='text'],
-input[type='number'],
-input[type='password'],
-input[type='date'],
-input[type='email'],
-input[type='url'] {
+input[type='text']:not(.reset-base),
+input[type='number']:not(.reset-base),
+input[type='password']:not(.reset-base),
+input[type='date']:not(.reset-base),
+input[type='email']:not(.reset-base),
+input[type='url']:not(.reset-base) {
   @apply block box-border w-full transition-colors focus:border-woot-500 dark:focus:border-woot-600 duration-[0.25s] ease-[ease-in-out] h-10 appearance-none mx-0 mt-0 mb-4 p-2 rounded-md text-base font-normal bg-white dark:bg-slate-900 focus:bg-white focus:dark:bg-slate-900 text-slate-900 dark:text-slate-100 border border-solid border-slate-200 dark:border-slate-600;
 
   &[disabled] {

app/javascript/dashboard/assets/scss/widgets/_buttons.scss

@@ -118,7 +118,7 @@ button {
     @apply border border-woot-500 bg-transparent dark:bg-transparent dark:border-woot-500 text-woot-500 dark:text-woot-500 hover:bg-woot-50 dark:hover:bg-woot-900;
 
     &.secondary {
-      @apply text-slate-700 border-slate-200 dark:border-slate-600 dark:text-slate-100 hover:bg-slate-50 dark:hover:bg-slate-700;
+      @apply text-slate-700 border-slate-100 dark:border-slate-800 dark:text-slate-100 hover:bg-slate-50 dark:hover:bg-slate-700;
     }
 
     &.success {

app/javascript/dashboard/components/ChannelSelector.vue

@@ -1,9 +1,9 @@
 <template>
   <button
-    class="sm:w-[50%] md:w-1/3 lg:w-1/4 bg-white dark:bg-slate-900 cursor-pointer flex flex-col transition-all duration-200 ease-in -m-px py-4 px-0 items-center border border-solid border-slate-25 dark:border-slate-800 hover:border-woot-500 dark:hover:border-woot-500 hover:shadow-md hover:z-50 disabled:opacity-60"
+    class="bg-white dark:bg-slate-900 cursor-pointer flex flex-col justify-end transition-all duration-200 ease-in -m-px py-4 px-0 items-center border border-solid border-slate-25 dark:border-slate-800 hover:border-woot-500 dark:hover:border-woot-500 hover:shadow-md hover:z-50 disabled:opacity-60"
     @click="$emit('click')"
   >
-    <img :src="src" :alt="title" class="w-[50%] my-4 mx-auto" />
+    <img :src="src" :alt="title" class="w-1/2 my-4 mx-auto" />
     <h3
       class="text-slate-800 dark:text-slate-100 text-base text-center capitalize"
     >

app/javascript/dashboard/components/ChatList.vue

@@ -1,85 +1,23 @@
 <template>
   <div
-    class="conversations-list-wrap flex-basis-clamp flex-shrink-0 overflow-hidden flex flex-col border-r rtl:border-r-0 rtl:border-l border-slate-50 dark:border-slate-800/50"
-    :class="{
-      hide: !showConversationList,
-      'list--full-width': isOnExpandedLayout,
-    }"
+    class="flex flex-col flex-shrink-0 overflow-hidden border-r conversations-list-wrap rtl:border-r-0 rtl:border-l border-slate-50 dark:border-slate-800/50"
+    :class="[
+      { hidden: !showConversationList },
+      isOnExpandedLayout ? 'basis-full' : 'flex-basis-clamp',
+    ]"
   >
     <slot />
-    <div
-      class="flex items-center justify-between py-0 px-4"
-      :class="{
-        'pb-3 border-b border-slate-75 dark:border-slate-700':
-          hasAppliedFiltersOrActiveFolders,
-      }"
-    >
-      <div class="flex max-w-[85%] justify-center items-center">
-        <h1
-          class="text-xl break-words overflow-hidden whitespace-nowrap font-medium text-ellipsis text-black-900 dark:text-slate-100 mb-0"
-          :title="pageTitle"
-        >
-          {{ pageTitle }}
-        </h1>
-        <span
-          v-if="!hasAppliedFiltersOrActiveFolders"
-          class="p-1 my-0.5 mx-1 rounded-md capitalize bg-slate-50 dark:bg-slate-800 text-xxs text-slate-600 dark:text-slate-300"
-        >
-          {{ $t(`CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.${activeStatus}.TEXT`) }}
-        </span>
-      </div>
-      <div class="flex items-center gap-1">
-        <div v-if="hasAppliedFilters && !hasActiveFolders">
-          <woot-button
-            v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.ADD.SAVE_BUTTON')"
-            size="tiny"
-            variant="smooth"
-            color-scheme="secondary"
-            icon="save"
-            @click="onClickOpenAddFoldersModal"
-          />
-          <woot-button
-            v-tooltip.top-end="$t('FILTER.CLEAR_BUTTON_LABEL')"
-            size="tiny"
-            variant="smooth"
-            color-scheme="alert"
-            icon="dismiss-circle"
-            @click="resetAndFetchData"
-          />
-        </div>
-        <div v-if="hasActiveFolders">
-          <woot-button
-            v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.EDIT.EDIT_BUTTON')"
-            size="tiny"
-            variant="smooth"
-            color-scheme="secondary"
-            icon="edit"
-            @click="onToggleAdvanceFiltersModal"
-          />
-          <woot-button
-            v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.DELETE.DELETE_BUTTON')"
-            size="tiny"
-            variant="smooth"
-            color-scheme="alert"
-            icon="delete"
-            @click="onClickOpenDeleteFoldersModal"
-          />
-        </div>
-        <woot-button
-          v-else
-          v-tooltip.right="$t('FILTER.TOOLTIP_LABEL')"
-          variant="smooth"
-          color-scheme="secondary"
-          icon="filter"
-          size="tiny"
-          @click="onToggleAdvanceFiltersModal"
-        />
-        <conversation-basic-filter
-          v-if="!hasAppliedFiltersOrActiveFolders"
-          @changeFilter="onBasicFilterChange"
-        />
-      </div>
-    </div>
+    <chat-list-header
+      :page-title="pageTitle"
+      :has-applied-filters="hasAppliedFilters"
+      :has-active-folders="hasActiveFolders"
+      :active-status="activeStatus"
+      @add-folders="onClickOpenAddFoldersModal"
+      @delete-folders="onClickOpenDeleteFoldersModal"
+      @filters-modal="onToggleAdvanceFiltersModal"
+      @reset-filters="resetAndFetchData"
+      @basic-filter-change="onBasicFilterChange"
+    />
 
     <add-custom-views
       v-if="showAddFoldersModal"
@@ -107,7 +45,7 @@
 
     <p
       v-if="!chatListLoading && !conversationList.length"
-      class="overflow-auto p-4 flex justify-center items-center"
+      class="flex items-center justify-center p-4 overflow-auto"
     >
       {{ $t('CHAT_LIST.LIST.404') }}
     </p>
@@ -127,7 +65,7 @@
     />
     <div
       ref="conversationList"
-      class="conversations-list flex-1"
+      class="flex-1 conversations-list"
       :class="{ 'overflow-hidden': isContextMenuOpen }"
     >
       <virtual-list
@@ -136,16 +74,16 @@
         :data-sources="conversationList"
         :data-component="itemComponent"
         :extra-props="virtualListExtraProps"
-        class="w-full overflow-auto h-full"
+        class="w-full h-full overflow-auto"
         footer-tag="div"
       >
         <template #footer>
           <div v-if="chatListLoading" class="text-center">
-            <span class="spinner mt-4 mb-4" />
+            <span class="mt-4 mb-4 spinner" />
           </div>
           <p
             v-if="showEndOfListMessage"
-            class="text-center text-slate-400 dark:text-slate-300 p-4"
+            class="p-4 text-center text-slate-400 dark:text-slate-300"
           >
             {{ $t('CHAT_LIST.EOF') }}
           </p>
@@ -178,14 +116,15 @@
 
 <script>
 import { mapGetters } from 'vuex';
+import { useUISettings } from 'dashboard/composables/useUISettings';
+import { useAlert } from 'dashboard/composables';
 import VirtualList from 'vue-virtual-scroll-list';
 
+import ChatListHeader from './ChatListHeader.vue';
 import ConversationAdvancedFilter from './widgets/conversation/ConversationAdvancedFilter.vue';
-import ConversationBasicFilter from './widgets/conversation/ConversationBasicFilter.vue';
 import ChatTypeTabs from './widgets/ChatTypeTabs.vue';
 import ConversationItem from './ConversationItem.vue';
-import timeMixin from '../mixins/time';
-import eventListenerMixins from 'shared/mixins/eventListenerMixins';
+import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
 import conversationMixin from '../mixins/conversations';
 import wootConstants from 'dashboard/constants/globals';
 import advancedFilterTypes from './widgets/conversation/advancedFilterItems';
@@ -193,17 +132,10 @@ import filterQueryGenerator from '../helper/filterQueryGenerator.js';
 import AddCustomViews from 'dashboard/routes/dashboard/customviews/AddCustomViews.vue';
 import DeleteCustomViews from 'dashboard/routes/dashboard/customviews/DeleteCustomViews.vue';
 import ConversationBulkActions from './widgets/conversation/conversationBulkActions/Index.vue';
-import alertMixin from 'shared/mixins/alertMixin';
 import filterMixin from 'shared/mixins/filterMixin';
-import uiSettingsMixin from 'dashboard/mixins/uiSettings';
 import languages from 'dashboard/components/widgets/conversation/advancedFilterItems/languages';
 import countries from 'shared/constants/countries';
 import { generateValuesForEditCustomViews } from 'dashboard/helper/customViewsHelper';
-
-import {
-  hasPressedAltAndJKey,
-  hasPressedAltAndKKey,
-} from 'shared/helpers/KeyboardHelpers';
 import { conversationListPageURL } from '../helper/URLHelper';
 import {
   isOnMentionsView,
@@ -214,6 +146,7 @@ import IntersectionObserver from './IntersectionObserver.vue';
 
 export default {
   components: {
+    ChatListHeader,
     AddCustomViews,
     ChatTypeTabs,
     // eslint-disable-next-line vue/no-unused-components
@@ -221,18 +154,10 @@ export default {
     ConversationAdvancedFilter,
     DeleteCustomViews,
     ConversationBulkActions,
-    ConversationBasicFilter,
     IntersectionObserver,
     VirtualList,
   },
-  mixins: [
-    timeMixin,
-    conversationMixin,
-    eventListenerMixins,
-    alertMixin,
-    filterMixin,
-    uiSettingsMixin,
-  ],
+  mixins: [conversationMixin, keyboardEventListenerMixins, filterMixin],
   provide() {
     return {
       // Actions to be performed on virtual list item and context menu.
@@ -277,6 +202,13 @@ export default {
       type: Boolean,
     },
   },
+  setup() {
+    const { uiSettings } = useUISettings();
+
+    return {
+      uiSettings,
+    };
+  },
   data() {
     return {
       activeAssigneeTab: wootConstants.ASSIGNEE_TYPE.ME,
@@ -293,7 +225,6 @@ export default {
       foldersQuery: {},
       showAddFoldersModal: false,
       showDeleteFoldersModal: false,
-      selectedConversations: [],
       selectedInboxes: [],
       isContextMenuOpen: false,
       appliedFilter: [],
@@ -321,6 +252,7 @@ export default {
       chatLists: 'getAllConversations',
       mineChatsList: 'getMineChats',
       allChatList: 'getAllStatusChats',
+      chatListFilters: 'getChatListFilters',
       unAssignedChatsList: 'getUnAssignedChats',
       chatListLoading: 'getChatListLoadingStatus',
       currentUserID: 'getCurrentUserID',
@@ -334,23 +266,17 @@ export default {
       inboxesList: 'inboxes/getInboxes',
       campaigns: 'campaigns/getAllCampaigns',
       labels: 'labels/getLabels',
+      selectedConversations: 'bulkActions/getSelectedConversationIds',
     }),
     hasAppliedFilters() {
       return this.appliedFilters.length !== 0;
     },
     hasActiveFolders() {
-      return this.activeFolder && this.foldersId !== 0;
+      return Boolean(this.activeFolder && this.foldersId !== 0);
     },
     hasAppliedFiltersOrActiveFolders() {
       return this.hasAppliedFilters || this.hasActiveFolders;
     },
-    savedFoldersValue() {
-      if (this.hasActiveFolders) {
-        const payload = this.activeFolder.query;
-        this.fetchSavedFilteredConversations(payload);
-      }
-      return {};
-    },
     showEndOfListMessage() {
       return (
         this.conversationList.length &&
@@ -426,7 +352,6 @@ export default {
         labels: this.label ? [this.label] : undefined,
         teamId: this.teamId || undefined,
         conversationType: this.conversationType || undefined,
-        folders: this.hasActiveFolders ? this.savedFoldersValue : undefined,
       };
     },
     conversationListPagination() {
@@ -539,7 +464,13 @@ export default {
       this.resetAndFetchData();
       this.updateVirtualListProps('conversationType', this.conversationType);
     },
-    activeFolder() {
+    activeFolder(newVal, oldVal) {
+      if (newVal !== oldVal) {
+        this.$store.dispatch(
+          'customViews/setActiveConversationFolder',
+          newVal || null
+        );
+      }
       this.resetAndFetchData();
       this.updateVirtualListProps('foldersId', this.foldersId);
     },
@@ -549,8 +480,14 @@ export default {
     showAssigneeInConversationCard(newVal) {
       this.updateVirtualListProps('showAssignee', newVal);
     },
+    conversationFilters(newVal, oldVal) {
+      if (newVal !== oldVal) {
+        this.$store.dispatch('updateChatListFilters', newVal);
+      }
+    },
   },
   mounted() {
+    this.$store.dispatch('setChatListFilters', this.conversationFilters);
     this.setFiltersFromUISettings();
     this.$store.dispatch('setChatStatusFilter', this.activeStatus);
     this.$store.dispatch('setChatSortFilter', this.activeSortBy);
@@ -560,7 +497,7 @@ export default {
       this.$store.dispatch('campaigns/get');
     }
 
-    bus.$on('fetch_conversation_stats', () => {
+    this.$emitter.on('fetch_conversation_stats', () => {
       this.$store.dispatch('conversationStats/get', this.conversationFilters);
     });
   },
@@ -691,30 +628,40 @@ export default {
         lastConversationIndex,
       };
     },
-    handleKeyEvents(e) {
-      if (hasPressedAltAndJKey(e)) {
-        const { allConversations, activeConversationIndex } =
-          this.getKeyboardListenerParams();
-        if (activeConversationIndex === -1) {
-          allConversations[0].click();
-        }
-        if (activeConversationIndex >= 1) {
-          allConversations[activeConversationIndex - 1].click();
-        }
+    handlePreviousConversation() {
+      const { allConversations, activeConversationIndex } =
+        this.getKeyboardListenerParams();
+      if (activeConversationIndex === -1) {
+        allConversations[0].click();
       }
-      if (hasPressedAltAndKKey(e)) {
-        const {
-          allConversations,
-          activeConversationIndex,
-          lastConversationIndex,
-        } = this.getKeyboardListenerParams();
-        if (activeConversationIndex === -1) {
-          allConversations[lastConversationIndex].click();
-        } else if (activeConversationIndex < lastConversationIndex) {
-          allConversations[activeConversationIndex + 1].click();
-        }
+      if (activeConversationIndex >= 1) {
+        allConversations[activeConversationIndex - 1].click();
       }
     },
+    handleNextConversation() {
+      const {
+        allConversations,
+        activeConversationIndex,
+        lastConversationIndex,
+      } = this.getKeyboardListenerParams();
+      if (activeConversationIndex === -1) {
+        allConversations[lastConversationIndex].click();
+      } else if (activeConversationIndex < lastConversationIndex) {
+        allConversations[activeConversationIndex + 1].click();
+      }
+    },
+    getKeyboardEvents() {
+      return {
+        'Alt+KeyJ': {
+          action: () => this.handlePreviousConversation(),
+          allowOnFocusedInput: true,
+        },
+        'Alt+KeyK': {
+          action: () => this.handleNextConversation(),
+          allowOnFocusedInput: true,
+        },
+      };
+    },
     resetAndFetchData() {
       this.appliedFilter = [];
       this.resetBulkActions();
@@ -731,8 +678,9 @@ export default {
       this.fetchConversations();
     },
     fetchConversations() {
+      this.$store.dispatch('updateChatListFilters', this.conversationFilters);
       this.$store
-        .dispatch('fetchAllConversations', this.conversationFilters)
+        .dispatch('fetchAllConversations')
         .then(this.emitConversationLoaded);
     },
     loadMoreConversations() {
@@ -772,7 +720,7 @@ export default {
     updateAssigneeTab(selectedTab) {
       if (this.activeAssigneeTab !== selectedTab) {
         this.resetBulkActions();
-        bus.$emit('clearSearchInput');
+        this.$emitter.emit('clearSearchInput');
         this.activeAssigneeTab = selectedTab;
         if (!this.currentPage) {
           this.fetchConversations();
@@ -794,7 +742,7 @@ export default {
       });
     },
     resetBulkActions() {
-      this.selectedConversations = [];
+      this.$store.dispatch('bulkActions/clearSelectedConversationIds');
       this.selectedInboxes = [];
     },
     onBasicFilterChange(value, type) {
@@ -825,12 +773,16 @@ export default {
       return this.selectedConversations.includes(id);
     },
     selectConversation(conversationId, inboxId) {
-      this.selectedConversations.push(conversationId);
+      this.$store.dispatch(
+        'bulkActions/setSelectedConversationIds',
+        conversationId
+      );
       this.selectedInboxes.push(inboxId);
     },
     deSelectConversation(conversationId, inboxId) {
-      this.selectedConversations = this.selectedConversations.filter(
-        item => item !== conversationId
+      this.$store.dispatch(
+        'bulkActions/removeSelectedConversationIds',
+        conversationId
       );
       this.selectedInboxes = this.selectedInboxes.filter(
         item => item !== inboxId
@@ -838,7 +790,10 @@ export default {
     },
     selectAllConversations(check) {
       if (check) {
-        this.selectedConversations = this.conversationList.map(item => item.id);
+        this.$store.dispatch(
+          'bulkActions/setSelectedConversationIds',
+          this.conversationList.map(item => item.id)
+        );
         this.selectedInboxes = this.conversationList.map(item => item.inbox_id);
       } else {
         this.resetBulkActions();
@@ -854,9 +809,9 @@ export default {
             assignee_id: agent.id,
           },
         });
-        this.selectedConversations = [];
+        this.$store.dispatch('bulkActions/clearSelectedConversationIds');
         if (conversationId) {
-          this.showAlert(
+          useAlert(
             this.$t(
               'CONVERSATION.CARD_CONTEXT_MENU.API.AGENT_ASSIGNMENT.SUCCESFUL',
               {
@@ -866,10 +821,10 @@ export default {
             )
           );
         } else {
-          this.showAlert(this.$t('BULK_ACTION.ASSIGN_SUCCESFUL'));
+          useAlert(this.$t('BULK_ACTION.ASSIGN_SUCCESFUL'));
         }
       } catch (err) {
-        this.showAlert(this.$t('BULK_ACTION.ASSIGN_FAILED'));
+        useAlert(this.$t('BULK_ACTION.ASSIGN_FAILED'));
       }
     },
     async assignPriority(priority, conversationId = null) {
@@ -884,7 +839,7 @@ export default {
             newValue: priority,
             from: 'Context menu',
           });
-          this.showAlert(
+          useAlert(
             this.$t('CONVERSATION.PRIORITY.CHANGE_PRIORITY.SUCCESSFUL', {
               priority,
               conversationId,
@@ -927,7 +882,7 @@ export default {
           conversationId,
           teamId: team.id,
         });
-        this.showAlert(
+        useAlert(
           this.$t(
             'CONVERSATION.CARD_CONTEXT_MENU.API.TEAM_ASSIGNMENT.SUCCESFUL',
             {
@@ -937,7 +892,7 @@ export default {
           )
         );
       } catch (error) {
-        this.showAlert(
+        useAlert(
           this.$t('CONVERSATION.CARD_CONTEXT_MENU.API.TEAM_ASSIGNMENT.FAILED')
         );
       }
@@ -952,9 +907,9 @@ export default {
             add: labels,
           },
         });
-        this.selectedConversations = [];
+        this.$store.dispatch('bulkActions/clearSelectedConversationIds');
         if (conversationId) {
-          this.showAlert(
+          useAlert(
             this.$t(
               'CONVERSATION.CARD_CONTEXT_MENU.API.LABEL_ASSIGNMENT.SUCCESFUL',
               {
@@ -964,10 +919,10 @@ export default {
             )
           );
         } else {
-          this.showAlert(this.$t('BULK_ACTION.LABELS.ASSIGN_SUCCESFUL'));
+          useAlert(this.$t('BULK_ACTION.LABELS.ASSIGN_SUCCESFUL'));
         }
       } catch (err) {
-        this.showAlert(this.$t('BULK_ACTION.LABELS.ASSIGN_FAILED'));
+        useAlert(this.$t('BULK_ACTION.LABELS.ASSIGN_FAILED'));
       }
     },
     async onAssignTeamsForBulk(team) {
@@ -979,13 +934,13 @@ export default {
             team_id: team.id,
           },
         });
-        this.selectedConversations = [];
-        this.showAlert(this.$t('BULK_ACTION.TEAMS.ASSIGN_SUCCESFUL'));
+        this.$store.dispatch('bulkActions/clearSelectedConversationIds');
+        useAlert(this.$t('BULK_ACTION.TEAMS.ASSIGN_SUCCESFUL'));
       } catch (err) {
-        this.showAlert(this.$t('BULK_ACTION.TEAMS.ASSIGN_FAILED'));
+        useAlert(this.$t('BULK_ACTION.TEAMS.ASSIGN_FAILED'));
       }
     },
-    async onUpdateConversations(status) {
+    async onUpdateConversations(status, snoozedUntil) {
       try {
         await this.$store.dispatch('bulkActions/process', {
           type: 'Conversation',
@@ -993,11 +948,12 @@ export default {
           fields: {
             status,
           },
+          snoozed_until: snoozedUntil,
         });
-        this.selectedConversations = [];
-        this.showAlert(this.$t('BULK_ACTION.UPDATE.UPDATE_SUCCESFUL'));
+        this.$store.dispatch('bulkActions/clearSelectedConversationIds');
+        useAlert(this.$t('BULK_ACTION.UPDATE.UPDATE_SUCCESFUL'));
       } catch (err) {
-        this.showAlert(this.$t('BULK_ACTION.UPDATE.UPDATE_FAILED'));
+        useAlert(this.$t('BULK_ACTION.UPDATE.UPDATE_FAILED'));
       }
     },
     toggleConversationStatus(conversationId, status, snoozedUntil) {
@@ -1008,14 +964,14 @@ export default {
           snoozedUntil,
         })
         .then(() => {
-          this.showAlert(this.$t('CONVERSATION.CHANGE_STATUS'));
+          useAlert(this.$t('CONVERSATION.CHANGE_STATUS'));
           this.isLoading = false;
         });
     },
     allSelectedConversationsStatus(status) {
       if (!this.selectedConversations.length) return false;
       return this.selectedConversations.every(item => {
-        return this.$store.getters.getConversationById(item).status === status;
+        return this.$store.getters.getConversationById(item)?.status === status;
       });
     },
     onContextMenuToggle(state) {
@@ -1034,24 +990,10 @@ export default {
 </style>
 
 <style scoped lang="scss">
-.conversations-list-wrap {
-  &.hide {
-    @apply hidden;
-  }
-
-  &.list--full-width {
-    @apply basis-full;
-  }
-}
-
 .conversations-list {
   @apply overflow-hidden hover:overflow-y-auto;
 }
 
-.load-more--button {
-  @apply text-center rounded-none;
-}
-
 .tab--chat-type {
   @apply py-0 px-4;
 

app/javascript/dashboard/components/ChatListHeader.vue

@@ -0,0 +1,115 @@
+<script setup>
+import { computed } from 'vue';
+import ConversationBasicFilter from './widgets/conversation/ConversationBasicFilter.vue';
+
+const props = defineProps({
+  pageTitle: {
+    type: String,
+    required: true,
+  },
+  hasAppliedFilters: {
+    type: Boolean,
+    required: true,
+  },
+  hasActiveFolders: {
+    type: Boolean,
+    required: true,
+  },
+  activeStatus: {
+    type: String,
+    required: true,
+  },
+});
+
+const emits = defineEmits([
+  'add-folders',
+  'delete-folders',
+  'reset-filters',
+  'basic-filter-change',
+  'filters-modal',
+]);
+
+const onBasicFilterChange = (value, type) => {
+  emits('basic-filter-change', value, type);
+};
+
+const hasAppliedFiltersOrActiveFolders = computed(() => {
+  return props.hasAppliedFilters || props.hasActiveFolders;
+});
+</script>
+
+<template>
+  <div
+    class="flex items-center justify-between px-4 py-0"
+    :class="{
+      'pb-3 border-b border-slate-75 dark:border-slate-700':
+        hasAppliedFiltersOrActiveFolders,
+    }"
+  >
+    <div class="flex max-w-[85%] justify-center items-center">
+      <h1
+        class="text-xl font-medium break-words truncate text-black-900 dark:text-slate-100"
+        :title="pageTitle"
+      >
+        {{ pageTitle }}
+      </h1>
+      <span
+        v-if="!hasAppliedFiltersOrActiveFolders"
+        class="p-1 my-0.5 mx-1 rounded-md capitalize bg-slate-50 dark:bg-slate-800 text-xxs text-slate-600 dark:text-slate-300"
+      >
+        {{ $t(`CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.${activeStatus}.TEXT`) }}
+      </span>
+    </div>
+    <div class="flex items-center gap-1">
+      <div v-if="hasAppliedFilters && !hasActiveFolders">
+        <woot-button
+          v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.ADD.SAVE_BUTTON')"
+          size="tiny"
+          variant="smooth"
+          color-scheme="secondary"
+          icon="save"
+          @click="emits('add-folders')"
+        />
+        <woot-button
+          v-tooltip.top-end="$t('FILTER.CLEAR_BUTTON_LABEL')"
+          size="tiny"
+          variant="smooth"
+          color-scheme="alert"
+          icon="dismiss-circle"
+          @click="emits('reset-filters')"
+        />
+      </div>
+      <div v-if="hasActiveFolders">
+        <woot-button
+          v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.EDIT.EDIT_BUTTON')"
+          size="tiny"
+          variant="smooth"
+          color-scheme="secondary"
+          icon="edit"
+          @click="emits('filters-modal')"
+        />
+        <woot-button
+          v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.DELETE.DELETE_BUTTON')"
+          size="tiny"
+          variant="smooth"
+          color-scheme="alert"
+          icon="delete"
+          @click="emits('delete-folders')"
+        />
+      </div>
+      <woot-button
+        v-else
+        v-tooltip.right="$t('FILTER.TOOLTIP_LABEL')"
+        variant="smooth"
+        color-scheme="secondary"
+        icon="filter"
+        size="tiny"
+        @click="emits('filters-modal')"
+      />
+      <conversation-basic-filter
+        v-if="!hasAppliedFiltersOrActiveFolders"
+        @changeFilter="onBasicFilterChange"
+      />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components/Code.vue

@@ -25,6 +25,7 @@
 <script>
 import 'highlight.js/styles/default.css';
 import { copyTextToClipboard } from 'shared/helpers/clipboard';
+import { useAlert } from 'dashboard/composables';
 
 export default {
   props: {
@@ -59,7 +60,7 @@ export default {
     async onCopy(e) {
       e.preventDefault();
       await copyTextToClipboard(this.script);
-      bus.$emit('newToastMessage', this.$t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
+      useAlert(this.$t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
     },
   },
 };

app/javascript/dashboard/components/CustomAttribute.vue

@@ -2,23 +2,32 @@
   <div class="py-3 px-4">
     <div class="flex items-center mb-1">
       <h4 class="text-sm flex items-center m-0 w-full error">
-        <div v-if="isAttributeTypeCheckbox" class="checkbox-wrap">
+        <div v-if="isAttributeTypeCheckbox" class="flex items-center">
           <input
             v-model="editedValue"
-            class="checkbox"
+            class="!my-0 mr-2 ml-0"
             type="checkbox"
             @change="onUpdate"
           />
         </div>
         <div class="flex items-center justify-between w-full">
           <span
-            class="attribute-name w-full text-slate-800 dark:text-slate-100 font-medium text-sm mb-0"
-            :class="{ error: $v.editedValue.$error }"
+            class="w-full inline-flex gap-1.5 items-start font-medium whitespace-nowrap text-sm mb-0"
+            :class="
+              $v.editedValue.$error
+                ? 'text-red-400 dark:text-red-500'
+                : 'text-slate-800 dark:text-slate-100'
+            "
           >
             {{ label }}
+            <helper-text-popup
+              v-if="description"
+              :message="description"
+              class="mt-0.5"
+            />
           </span>
           <woot-button
-            v-if="showActions"
+            v-if="showActions && value"
             v-tooltip.left="$t('CUSTOM_ATTRIBUTES.ACTIONS.DELETE')"
             variant="link"
             size="medium"
@@ -31,13 +40,13 @@
       </h4>
     </div>
     <div v-if="notAttributeTypeCheckboxAndList">
-      <div v-show="isEditing">
+      <div v-if="isEditing" v-on-clickaway="onClickAway">
         <div class="mb-2 w-full flex items-center">
           <input
             ref="inputfield"
             v-model="editedValue"
             :type="inputType"
-            class="!h-8 ltr:rounded-r-none rtl:rounded-l-none !mb-0 !text-sm"
+            class="!h-8 ltr:!rounded-r-none rtl:!rounded-l-none !mb-0 !text-sm"
             autofocus="true"
             :class="{ error: $v.editedValue.$error }"
             @blur="$v.editedValue.$touch"
@@ -61,7 +70,7 @@
       </div>
       <div
         v-show="!isEditing"
-        class="value--view"
+        class="flex group"
         :class="{ 'is-editable': showActions }"
       >
         <a
@@ -69,25 +78,25 @@
           :href="hrefURL"
           target="_blank"
           rel="noopener noreferrer"
-          class="value inline-block rounded-sm mb-0 break-all py-0.5 px-1"
+          class="group-hover:bg-slate-50 group-hover:dark:bg-slate-700 inline-block rounded-sm mb-0 break-all py-0.5 px-1"
         >
           {{ urlValue }}
         </a>
         <p
           v-else
-          class="value inline-block rounded-sm mb-0 break-all py-0.5 px-1"
+          class="group-hover:bg-slate-50 group-hover:dark:bg-slate-700 inline-block rounded-sm mb-0 break-all py-0.5 px-1"
         >
           {{ displayValue || '---' }}
         </p>
         <div class="flex max-w-[2rem] gap-1 ml-1 rtl:mr-1 rtl:ml-0">
           <woot-button
-            v-if="showActions"
+            v-if="showActions && value"
             v-tooltip="$t('CUSTOM_ATTRIBUTES.ACTIONS.COPY')"
             variant="link"
             size="small"
             color-scheme="secondary"
             icon="clipboard"
-            class-names="edit-button"
+            class-names="hidden group-hover:flex !w-6 flex-shrink-0"
             @click="onCopy"
           />
           <woot-button
@@ -97,7 +106,7 @@
             size="small"
             color-scheme="secondary"
             icon="edit"
-            class-names="edit-button"
+            class-names="hidden group-hover:flex !w-6 flex-shrink-0"
             @click="onEdit"
           />
         </div>
@@ -130,17 +139,21 @@ import { format, parseISO } from 'date-fns';
 import { required, url } from 'vuelidate/lib/validators';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import MultiselectDropdown from 'shared/components/ui/MultiselectDropdown.vue';
+import HelperTextPopup from 'dashboard/components/ui/HelperTextPopup.vue';
 import { isValidURL } from '../helper/URLHelper';
 import customAttributeMixin from '../mixins/customAttributeMixin';
+
 const DATE_FORMAT = 'yyyy-MM-dd';
 
 export default {
   components: {
     MultiselectDropdown,
+    HelperTextPopup,
   },
   mixins: [customAttributeMixin],
   props: {
     label: { type: String, required: true },
+    description: { type: String, default: '' },
     values: { type: Array, default: () => [] },
     value: { type: [String, Number, Boolean], default: '' },
     showActions: { type: Boolean, default: false },
@@ -160,11 +173,12 @@ export default {
       editedValue: null,
     };
   },
-
   computed: {
     displayValue() {
       if (this.isAttributeTypeDate) {
-        return new Date(this.value || new Date()).toLocaleDateString();
+        return this.value
+          ? new Date(this.value || new Date()).toLocaleDateString()
+          : '';
       }
       if (this.isAttributeTypeCheckbox) {
         return this.value === 'false' ? false : this.value;
@@ -230,6 +244,10 @@ export default {
       this.isEditing = false;
       this.editedValue = this.formattedValue;
     },
+    contactId() {
+      // Fix to solve validation not resetting when contactId changes in contact page
+      this.$v.$reset();
+    },
   },
 
   validations() {
@@ -252,10 +270,10 @@ export default {
   },
   mounted() {
     this.editedValue = this.formattedValue;
-    bus.$on(BUS_EVENTS.FOCUS_CUSTOM_ATTRIBUTE, this.onFocusAttribute);
+    this.$emitter.on(BUS_EVENTS.FOCUS_CUSTOM_ATTRIBUTE, this.onFocusAttribute);
   },
   destroyed() {
-    bus.$off(BUS_EVENTS.FOCUS_CUSTOM_ATTRIBUTE, this.onFocusAttribute);
+    this.$emitter.off(BUS_EVENTS.FOCUS_CUSTOM_ATTRIBUTE, this.onFocusAttribute);
   },
   methods: {
     onFocusAttribute(focusAttributeKey) {
@@ -268,6 +286,10 @@ export default {
         this.$refs.inputfield.focus();
       }
     },
+    onClickAway() {
+      this.$v.$reset();
+      this.isEditing = false;
+    },
     onEdit() {
       this.isEditing = true;
       this.$nextTick(() => {
@@ -294,6 +316,7 @@ export default {
     },
     onDelete() {
       this.isEditing = false;
+      this.$v.$reset();
       this.$emit('delete', this.attributeKey);
     },
     onCopy() {
@@ -304,35 +327,6 @@ export default {
 </script>
 
 <style lang="scss" scoped>
-.checkbox-wrap {
-  @apply flex items-center;
-}
-.checkbox {
-  @apply my-0 mr-2 ml-0;
-}
-.attribute-name {
-  &.error {
-    @apply text-red-400 dark:text-red-500;
-  }
-}
-
-.edit-button {
-  @apply hidden;
-}
-
-.value--view {
-  @apply flex;
-
-  &.is-editable:hover {
-    .value {
-      @apply bg-slate-50 dark:bg-slate-700 mb-0;
-    }
-    .edit-button {
-      @apply block;
-    }
-  }
-}
-
 ::v-deep {
   .selector-wrap {
     @apply m-0 top-1;

app/javascript/dashboard/components/FormSection.vue

@@ -0,0 +1,31 @@
+<template>
+  <div class="flex flex-col items-start w-full gap-6">
+    <div class="flex flex-col w-full gap-4">
+      <h4 v-if="title" class="text-lg font-medium text-ash-900">
+        {{ title }}
+      </h4>
+      <div class="flex flex-row items-center justify-between">
+        <div class="flex-grow h-px bg-ash-200" />
+      </div>
+      <p v-if="description" class="mb-0 text-sm font-normal text-ash-900">
+        {{ description }}
+      </p>
+    </div>
+    <div class="flex flex-col w-full gap-6">
+      <slot />
+    </div>
+  </div>
+</template>
+
+<script setup>
+defineProps({
+  title: {
+    type: String,
+    default: '',
+  },
+  description: {
+    type: String,
+    default: '',
+  },
+});
+</script>

app/javascript/dashboard/components/MaskedText.vue

@@ -18,6 +18,7 @@
 <script>
 import 'highlight.js/styles/default.css';
 import { copyTextToClipboard } from 'shared/helpers/clipboard';
+import { useAlert } from 'dashboard/composables';
 
 export default {
   props: {
@@ -35,7 +36,7 @@ export default {
     async onCopy(e) {
       e.preventDefault();
       await copyTextToClipboard(this.value);
-      bus.$emit('newToastMessage', this.$t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
+      useAlert(this.$t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
     },
     toggleMasked() {
       this.masked = !this.masked;

app/javascript/dashboard/components/Modal.vue

@@ -7,7 +7,13 @@
       @mousedown="handleMouseDown"
     >
       <div
-        :class="modalContainerClassName"
+        :class="{
+          'modal-container rtl:text-right shadow-md max-h-full overflow-auto relative bg-white dark:bg-slate-800 skip-context-menu': true,
+          'rounded-xl w-[37.5rem]': !fullWidth,
+          'items-center rounded-none flex h-full justify-center w-full':
+            fullWidth,
+          [size]: true,
+        }"
         @mouse.stop
         @mousedown="event => event.stopPropagation()"
       >
@@ -16,7 +22,7 @@
           color-scheme="secondary"
           icon="dismiss"
           variant="clear"
-          class="absolute ltr:right-2 rtl:left-2 top-2 z-10"
+          class="absolute z-10 ltr:right-2 rtl:left-2 top-2"
           @click="close"
         />
         <slot />
@@ -60,15 +66,6 @@ export default {
     };
   },
   computed: {
-    modalContainerClassName() {
-      let className =
-        'modal-container rtl:text-right shadow-md rounded-sm max-h-full overflow-auto relative w-[37.5rem] bg-white dark:bg-slate-800 skip-context-menu';
-      if (this.fullWidth) {
-        return `${className} items-center rounded-none flex h-full justify-center w-full`;
-      }
-
-      return `${className} ${this.size}`;
-    },
     modalClassName() {
       const modalClassNameMap = {
         centered: '',
@@ -102,7 +99,9 @@ export default {
     onMouseUp() {
       if (this.mousedDownOnBackdrop) {
         this.mousedDownOnBackdrop = false;
-        this.onClose();
+        if (this.closeOnBackdropClick) {
+          this.onClose();
+        }
       }
     },
   },

app/javascript/dashboard/components/ModalHeader.vue

@@ -1,21 +1,21 @@
 <template>
-  <div class="flex flex-col items-start pt-8 px-8 pb-0">
+  <div class="flex flex-col items-start px-8 pt-8 pb-0">
     <img v-if="headerImage" :src="headerImage" alt="No image" />
     <h2
       ref="modalHeaderTitle"
-      class="text-slate-800 text-lg font-semibold dark:text-slate-50"
+      class="text-base font-semibold leading-6 text-slate-800 dark:text-slate-50"
     >
       {{ headerTitle }}
     </h2>
     <p
       v-if="headerContent"
       ref="modalHeaderContent"
-      class="w-full break-words text-slate-600 mt-2 text-sm dark:text-slate-300"
+      class="w-full mt-2 text-sm leading-5 break-words text-slate-600 dark:text-slate-300"
     >
       {{ headerContent }}
       <span
         v-if="headerContentValue"
-        class="font-semibold text-sm text-slate-600 dark:text-slate-300"
+        class="text-sm font-semibold text-slate-600 dark:text-slate-300"
       >
         {{ headerContentValue }}
       </span>

app/javascript/dashboard/components/NetworkNotification.vue

@@ -1,26 +1,133 @@
+<script setup>
+import { ref, computed, onBeforeUnmount } from 'vue';
+import { useI18n } from 'dashboard/composables/useI18n';
+import { useRoute } from 'dashboard/composables/route';
+import { useEmitter } from 'dashboard/composables/emitter';
+import { BUS_EVENTS } from 'shared/constants/busEvents';
+import {
+  isAConversationRoute,
+  isAInboxViewRoute,
+  isNotificationRoute,
+} from 'dashboard/helper/routeHelpers';
+import { useEventListener } from '@vueuse/core';
+
+const { t } = useI18n();
+const route = useRoute();
+
+const RECONNECTED_BANNER_TIMEOUT = 2000;
+
+const showNotification = ref(!navigator.onLine);
+const isDisconnected = ref(false);
+const isReconnecting = ref(false);
+const isReconnected = ref(false);
+let reconnectTimeout = null;
+
+const bannerText = computed(() => {
+  if (isReconnecting.value) return t('NETWORK.NOTIFICATION.RECONNECTING');
+  if (isReconnected.value) return t('NETWORK.NOTIFICATION.RECONNECT_SUCCESS');
+  return t('NETWORK.NOTIFICATION.OFFLINE');
+});
+
+const iconName = computed(() => (isReconnected.value ? 'wifi' : 'wifi-off'));
+const canRefresh = computed(
+  () => !isReconnecting.value && !isReconnected.value
+);
+
+const refreshPage = () => {
+  window.location.reload();
+};
+
+const closeNotification = () => {
+  showNotification.value = false;
+  isReconnected.value = false;
+  clearTimeout(reconnectTimeout);
+};
+
+const isInAnyOfTheRoutes = routeName => {
+  return (
+    isAConversationRoute(routeName, true) ||
+    isAInboxViewRoute(routeName, true) ||
+    isNotificationRoute(routeName, true)
+  );
+};
+
+const updateWebsocketStatus = () => {
+  isDisconnected.value = true;
+  showNotification.value = true;
+};
+
+const handleReconnectionCompleted = () => {
+  isDisconnected.value = false;
+  isReconnecting.value = false;
+  isReconnected.value = true;
+  showNotification.value = true;
+  reconnectTimeout = setTimeout(closeNotification, RECONNECTED_BANNER_TIMEOUT);
+};
+
+const handleReconnecting = () => {
+  if (isInAnyOfTheRoutes(route.name)) {
+    isReconnecting.value = true;
+    isReconnected.value = false;
+    showNotification.value = true;
+  } else {
+    handleReconnectionCompleted();
+  }
+};
+
+const updateOnlineStatus = event => {
+  // Case: Websocket is not disconnected
+  // If the app goes offline, show the notification
+  // If the app goes online, close the notification
+
+  // Case: Websocket is disconnected
+  // If the app goes offline, show the notification
+  // If the app goes online but the websocket is disconnected, don't close the notification
+  // If the app goes online and the websocket is not disconnected, close the notification
+
+  if (event.type === 'offline') {
+    showNotification.value = true;
+  } else if (event.type === 'online' && !isDisconnected.value) {
+    handleReconnectionCompleted();
+  }
+};
+
+useEventListener('online', updateOnlineStatus);
+useEventListener('offline', updateOnlineStatus);
+useEmitter(BUS_EVENTS.WEBSOCKET_DISCONNECT, updateWebsocketStatus);
+useEmitter(
+  BUS_EVENTS.WEBSOCKET_RECONNECT_COMPLETED,
+  handleReconnectionCompleted
+);
+useEmitter(BUS_EVENTS.WEBSOCKET_RECONNECT, handleReconnecting);
+
+onBeforeUnmount(() => {
+  clearTimeout(reconnectTimeout);
+});
+</script>
+
 <template>
   <transition name="network-notification-fade" tag="div">
-    <div v-show="showNotification" class="fixed top-4 left-2 z-50 group">
+    <div v-show="showNotification" class="fixed z-50 top-4 left-2 group">
       <div
-        class="flex items-center justify-between py-1 px-2 w-full rounded-lg shadow-lg bg-yellow-200 dark:bg-yellow-700 relative"
+        class="relative flex items-center justify-between w-full px-2 py-1 bg-yellow-200 rounded-lg shadow-lg dark:bg-yellow-700"
       >
         <fluent-icon
-          icon="wifi-off"
+          :icon="iconName"
           class="text-yellow-700/50 dark:text-yellow-50"
           size="18"
         />
         <span
-          class="text-xs tracking-wide font-medium px-2 text-yellow-700/70 dark:text-yellow-50"
+          class="px-2 text-xs font-medium tracking-wide text-yellow-700/70 dark:text-yellow-50"
         >
-          {{ $t('NETWORK.NOTIFICATION.OFFLINE') }}
+          {{ bannerText }}
         </span>
         <woot-button
+          v-if="canRefresh"
           :title="$t('NETWORK.BUTTON.REFRESH')"
           variant="clear"
           size="small"
           color-scheme="warning"
           icon="arrow-clockwise"
-          class="visible transition-all duration-500 ease-in-out ml-1"
           @click="refreshPage"
         />
         <woot-button
@@ -34,55 +141,3 @@
     </div>
   </transition>
 </template>
-
-<script>
-import globalConfigMixin from 'shared/mixins/globalConfigMixin';
-import { mapGetters } from 'vuex';
-import { BUS_EVENTS } from 'shared/constants/busEvents';
-
-export default {
-  mixins: [globalConfigMixin],
-
-  data() {
-    return {
-      showNotification: !navigator.onLine,
-    };
-  },
-
-  computed: {
-    ...mapGetters({ globalConfig: 'globalConfig/get' }),
-  },
-
-  mounted() {
-    window.addEventListener('offline', this.updateOnlineStatus);
-    window.bus.$on(BUS_EVENTS.WEBSOCKET_DISCONNECT, () => {
-      // TODO: Remove this after completing the conversation list refetching
-      // TODO: DIRTY FIX : CLEAN UP THIS WITH PROPER FIX, DELAYING THE RECONNECT FOR NOW
-      // THE CABLE IS FIRING IS VERY COMMON AND THUS INTERFERING USER EXPERIENCE
-      setTimeout(() => {
-        this.updateOnlineStatus({ type: 'offline' });
-      }, 4000);
-    });
-  },
-
-  beforeDestroy() {
-    window.removeEventListener('offline', this.updateOnlineStatus);
-  },
-
-  methods: {
-    refreshPage() {
-      window.location.reload();
-    },
-
-    closeNotification() {
-      this.showNotification = false;
-    },
-
-    updateOnlineStatus(event) {
-      if (event.type === 'offline') {
-        this.showNotification = true;
-      }
-    },
-  },
-};
-</script>

app/javascript/dashboard/components/SidemenuIcon.vue

@@ -21,7 +21,7 @@ export default {
   },
   methods: {
     onMenuItemClick() {
-      bus.$emit(BUS_EVENTS.TOGGLE_SIDEMENU);
+      this.$emitter.emit(BUS_EVENTS.TOGGLE_SIDEMENU);
     },
   },
 };

app/javascript/dashboard/components/SnackbarContainer.vue

@@ -34,13 +34,13 @@ export default {
   },
 
   mounted() {
-    bus.$on('newToastMessage', this.onNewToastMessage);
+    this.$emitter.on('newToastMessage', this.onNewToastMessage);
   },
   beforeDestroy() {
-    bus.$off('newToastMessage', this.onNewToastMessage);
+    this.$emitter.off('newToastMessage', this.onNewToastMessage);
   },
   methods: {
-    onNewToastMessage(message, action) {
+    onNewToastMessage({ message, action }) {
       this.snackMessages.push({
         key: new Date().getTime(),
         message,

app/javascript/dashboard/components/app/PaymentPendingBanner.vue

@@ -10,9 +10,9 @@
 </template>
 
 <script>
-import Banner from 'dashboard/components/ui/Banner.vue';
 import { mapGetters } from 'vuex';
-import adminMixin from 'dashboard/mixins/isAdmin';
+import { useAdmin } from 'dashboard/composables/useAdmin';
+import Banner from 'dashboard/components/ui/Banner.vue';
 import accountMixin from 'dashboard/mixins/account';
 
 const EMPTY_SUBSCRIPTION_INFO = {
@@ -22,7 +22,13 @@ const EMPTY_SUBSCRIPTION_INFO = {
 
 export default {
   components: { Banner },
-  mixins: [adminMixin, accountMixin],
+  mixins: [accountMixin],
+  setup() {
+    const { isAdmin } = useAdmin();
+    return {
+      isAdmin,
+    };
+  },
   computed: {
     ...mapGetters({
       isOnChatwootCloud: 'globalConfig/isOnChatwootCloud',

app/javascript/dashboard/components/app/PendingEmailVerificationBanner.vue

@@ -14,11 +14,11 @@
 import Banner from 'dashboard/components/ui/Banner.vue';
 import { mapGetters } from 'vuex';
 import accountMixin from 'dashboard/mixins/account';
-import alertMixin from 'shared/mixins/alertMixin';
+import { useAlert } from 'dashboard/composables';
 
 export default {
   components: { Banner },
-  mixins: [accountMixin, alertMixin],
+  mixins: [accountMixin],
   computed: {
     ...mapGetters({
       currentUser: 'getCurrentUser',
@@ -36,7 +36,7 @@ export default {
   methods: {
     resendVerificationEmail() {
       this.$store.dispatch('resendConfirmation');
-      this.showAlert(this.$t('APP_GLOBAL.EMAIL_VERIFICATION_SENT'));
+      useAlert(this.$t('APP_GLOBAL.EMAIL_VERIFICATION_SENT'));
     },
   },
 };

app/javascript/dashboard/components/app/UpdateBanner.vue

@@ -14,15 +14,20 @@ import Banner from 'dashboard/components/ui/Banner.vue';
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
 import { LocalStorage } from 'shared/helpers/localStorage';
 import { mapGetters } from 'vuex';
-import adminMixin from 'dashboard/mixins/isAdmin';
+import { useAdmin } from 'dashboard/composables/useAdmin';
 import { hasAnUpdateAvailable } from './versionCheckHelper';
 
 export default {
   components: { Banner },
-  mixins: [adminMixin],
   props: {
     latestChatwootVersion: { type: String, default: '' },
   },
+  setup() {
+    const { isAdmin } = useAdmin();
+    return {
+      isAdmin,
+    };
+  },
   data() {
     return { userDismissedBanner: false };
   },

app/javascript/dashboard/components/app/UpgradeBanner.vue

@@ -12,13 +12,12 @@
 <script>
 import Banner from 'dashboard/components/ui/Banner.vue';
 import { mapGetters } from 'vuex';
-import adminMixin from 'dashboard/mixins/isAdmin';
 import accountMixin from 'dashboard/mixins/account';
 import { differenceInDays } from 'date-fns';
 
 export default {
   components: { Banner },
-  mixins: [adminMixin, accountMixin],
+  mixins: [accountMixin],
   data() {
     return { conversationMeta: {} };
   },

app/javascript/dashboard/components/buttons/ResolveAction.vue

@@ -1,5 +1,5 @@
 <template>
-  <div class="resolve-actions relative flex items-center justify-end">
+  <div class="relative flex items-center justify-end resolve-actions">
     <div class="button-group">
       <woot-button
         v-if="isOpen"
@@ -73,31 +73,13 @@
         </woot-dropdown-item>
       </woot-dropdown-menu>
     </div>
-    <woot-modal
-      :show.sync="showCustomSnoozeModal"
-      :on-close="hideCustomSnoozeModal"
-    >
-      <custom-snooze-modal
-        @close="hideCustomSnoozeModal"
-        @choose-time="chooseSnoozeTime"
-      />
-    </woot-modal>
   </div>
 </template>
 
 <script>
-import { getUnixTime } from 'date-fns';
 import { mapGetters } from 'vuex';
-import { mixin as clickaway } from 'vue-clickaway';
-import alertMixin from 'shared/mixins/alertMixin';
-import CustomSnoozeModal from 'dashboard/components/CustomSnoozeModal.vue';
-import eventListenerMixins from 'shared/mixins/eventListenerMixins';
-import {
-  hasPressedAltAndEKey,
-  hasPressedCommandPlusAltAndEKey,
-  hasPressedAltAndMKey,
-} from 'shared/helpers/KeyboardHelpers';
-import { findSnoozeTime } from 'dashboard/helper/snoozeHelpers';
+import { useAlert } from 'dashboard/composables';
+import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
 import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
 import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
 
@@ -105,23 +87,20 @@ import wootConstants from 'dashboard/constants/globals';
 import {
   CMD_REOPEN_CONVERSATION,
   CMD_RESOLVE_CONVERSATION,
-  CMD_SNOOZE_CONVERSATION,
 } from '../../routes/dashboard/commands/commandBarBusEvents';
 
 export default {
   components: {
     WootDropdownItem,
     WootDropdownMenu,
-    CustomSnoozeModal,
   },
-  mixins: [clickaway, alertMixin, eventListenerMixins],
+  mixins: [keyboardEventListenerMixins],
   props: { conversationId: { type: [String, Number], required: true } },
   data() {
     return {
       isLoading: false,
       showActionsDropdown: false,
       STATUS_TYPE: wootConstants.STATUS_TYPE,
-      showCustomSnoozeModal: false,
     };
   },
   computed: {
@@ -149,71 +128,62 @@ export default {
     },
   },
   mounted() {
-    bus.$on(CMD_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
-    bus.$on(CMD_REOPEN_CONVERSATION, this.onCmdOpenConversation);
-    bus.$on(CMD_RESOLVE_CONVERSATION, this.onCmdResolveConversation);
+    this.$emitter.on(CMD_REOPEN_CONVERSATION, this.onCmdOpenConversation);
+    this.$emitter.on(CMD_RESOLVE_CONVERSATION, this.onCmdResolveConversation);
   },
   destroyed() {
-    bus.$off(CMD_SNOOZE_CONVERSATION, this.onCmdSnoozeConversation);
-    bus.$off(CMD_REOPEN_CONVERSATION, this.onCmdOpenConversation);
-    bus.$off(CMD_RESOLVE_CONVERSATION, this.onCmdResolveConversation);
+    this.$emitter.off(CMD_REOPEN_CONVERSATION, this.onCmdOpenConversation);
+    this.$emitter.off(CMD_RESOLVE_CONVERSATION, this.onCmdResolveConversation);
   },
   methods: {
-    async handleKeyEvents(e) {
+    getKeyboardEvents() {
+      return {
+        'Alt+KeyM': {
+          action: () => this.$refs.arrowDownButton?.$el.click(),
+          allowOnFocusedInput: true,
+        },
+        'Alt+KeyE': this.resolveOrToast,
+        '$mod+Alt+KeyE': async event => {
+          const { all, activeIndex, lastIndex } = this.getConversationParams();
+          await this.resolveOrToast();
+
+          if (activeIndex < lastIndex) {
+            all[activeIndex + 1].click();
+          } else if (all.length > 1) {
+            all[0].click();
+            document.querySelector('.conversations-list').scrollTop = 0;
+          }
+
+          event.preventDefault();
+        },
+      };
+    },
+    getConversationParams() {
       const allConversations = document.querySelectorAll(
         '.conversations-list .conversation'
       );
-      if (hasPressedAltAndMKey(e)) {
-        if (this.$refs.arrowDownButton) {
-          this.$refs.arrowDownButton.$el.click();
-        }
-      }
-      if (hasPressedAltAndEKey(e)) {
-        const activeConversation = document.querySelector(
-          'div.conversations-list div.conversation.active'
-        );
-        const activeConversationIndex = [...allConversations].indexOf(
-          activeConversation
-        );
-        const lastConversationIndex = allConversations.length - 1;
-        try {
-          await this.toggleStatus(wootConstants.STATUS_TYPE.RESOLVED);
-        } catch (error) {
-          // error
-        }
-        if (hasPressedCommandPlusAltAndEKey(e)) {
-          if (activeConversationIndex < lastConversationIndex) {
-            allConversations[activeConversationIndex + 1].click();
-          } else if (allConversations.length > 1) {
-            allConversations[0].click();
-            document.querySelector('.conversations-list').scrollTop = 0;
-          }
-          e.preventDefault();
-        }
-      }
+
+      const activeConversation = document.querySelector(
+        'div.conversations-list div.conversation.active'
+      );
+      const activeConversationIndex = [...allConversations].indexOf(
+        activeConversation
+      );
+      const lastConversationIndex = allConversations.length - 1;
+
+      return {
+        all: allConversations,
+        activeIndex: activeConversationIndex,
+        lastIndex: lastConversationIndex,
+      };
     },
-    onCmdSnoozeConversation(snoozeType) {
-      if (snoozeType === wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME) {
-        this.showCustomSnoozeModal = true;
-      } else {
-        this.toggleStatus(
-          this.STATUS_TYPE.SNOOZED,
-          findSnoozeTime(snoozeType) || null
-        );
+    async resolveOrToast() {
+      try {
+        await this.toggleStatus(wootConstants.STATUS_TYPE.RESOLVED);
+      } catch (error) {
+        // error
       }
     },
-    chooseSnoozeTime(customSnoozeTime) {
-      this.showCustomSnoozeModal = false;
-      if (customSnoozeTime) {
-        this.toggleStatus(
-          this.STATUS_TYPE.SNOOZED,
-          getUnixTime(customSnoozeTime)
-        );
-      }
-    },
-    hideCustomSnoozeModal() {
-      this.showCustomSnoozeModal = false;
-    },
     onCmdOpenConversation() {
       this.toggleStatus(this.STATUS_TYPE.OPEN);
     },
@@ -239,7 +209,7 @@ export default {
           snoozedUntil,
         })
         .then(() => {
-          this.showAlert(this.$t('CONVERSATION.CHANGE_STATUS'));
+          useAlert(this.$t('CONVERSATION.CHANGE_STATUS'));
           this.isLoading = false;
         });
     },

app/javascript/dashboard/components/index.js

@@ -24,6 +24,7 @@ import SubmitButton from './buttons/FormSubmitButton';
 import Tabs from './ui/Tabs/Tabs';
 import TabsItem from './ui/Tabs/TabsItem';
 import Thumbnail from './widgets/Thumbnail.vue';
+import DatePicker from './ui/DatePicker/DatePicker.vue';
 
 const WootUIKit = {
   AvatarUploader,
@@ -51,6 +52,7 @@ const WootUIKit = {
   Tabs,
   TabsItem,
   Thumbnail,
+  DatePicker,
   install(Vue) {
     const keys = Object.keys(this);
     keys.pop(); // remove 'install' from keys

app/javascript/dashboard/components/layout/AvailabilityStatus.vue

@@ -18,7 +18,7 @@
       </woot-button>
     </woot-dropdown-item>
     <woot-dropdown-divider />
-    <woot-dropdown-item class="m-0 flex items-center justify-between p-2">
+    <woot-dropdown-item class="flex items-center justify-between p-2 m-0">
       <div class="flex items-center">
         <fluent-icon
           v-tooltip.right-start="$t('SIDEBAR.SET_AUTO_OFFLINE.INFO_TEXT')"
@@ -28,7 +28,7 @@
         />
 
         <span
-          class="my-0 mx-1 text-xs font-medium text-slate-600 dark:text-slate-100"
+          class="mx-1 my-0 text-xs font-medium text-slate-600 dark:text-slate-100"
         >
           {{ $t('SIDEBAR.SET_AUTO_OFFLINE.TEXT') }}
         </span>
@@ -36,7 +36,7 @@
 
       <woot-switch
         size="small"
-        class="mt-px mx-1 mb-0"
+        class="mx-1 mt-px mb-0"
         :value="currentUserAutoOffline"
         @input="updateAutoOffline"
       />
@@ -47,8 +47,7 @@
 
 <script>
 import { mapGetters } from 'vuex';
-import { mixin as clickaway } from 'vue-clickaway';
-import alertMixin from 'shared/mixins/alertMixin';
+import { useAlert } from 'dashboard/composables';
 import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
 import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
 import WootDropdownHeader from 'shared/components/ui/dropdown/DropdownHeader.vue';
@@ -66,9 +65,6 @@ export default {
     WootDropdownItem,
     AvailabilityStatusBadge,
   },
-
-  mixins: [clickaway, alertMixin],
-
   data() {
     return {
       isStatusMenuOpened: false,
@@ -130,7 +126,7 @@ export default {
           account_id: this.currentAccountId,
         });
       } catch (error) {
-        this.showAlert(
+        useAlert(
           this.$t('PROFILE_SETTINGS.FORM.AVAILABILITY.SET_AVAILABILITY_ERROR')
         );
       } finally {

app/javascript/dashboard/components/layout/Sidebar.vue

@@ -1,5 +1,5 @@
 <template>
-  <aside class="h-full flex">
+  <aside class="flex h-full">
     <primary-sidebar
       :logo-source="globalConfig.logoThumbnail"
       :installation-name="globalConfig.installationName"
@@ -20,7 +20,7 @@
       :teams="teams"
       :custom-views="customViews"
       :menu-config="activeSecondaryMenu"
-      :current-role="currentRole"
+      :current-user="currentUser"
       :is-on-chatwoot-cloud="isOnChatwootCloud"
       @add-label="showAddLabelPopup"
       @toggle-accounts="toggleAccountModal"
@@ -30,29 +30,20 @@
 
 <script>
 import { mapGetters } from 'vuex';
-import adminMixin from '../../mixins/isAdmin';
 import { getSidebarItems } from './config/default-sidebar';
-import alertMixin from 'shared/mixins/alertMixin';
 
 import PrimarySidebar from './sidebarComponents/Primary.vue';
 import SecondarySidebar from './sidebarComponents/Secondary.vue';
-import {
-  hasPressedAltAndCKey,
-  hasPressedAltAndRKey,
-  hasPressedAltAndSKey,
-  hasPressedAltAndVKey,
-  hasPressedCommandAndForwardSlash,
-  isEscape,
-} from 'shared/helpers/KeyboardHelpers';
-import eventListenerMixins from 'shared/mixins/eventListenerMixins';
-import router from '../../routes';
+import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
+import router, { routesWithPermissions } from '../../routes';
+import { hasPermissions } from '../../helper/permissionsHelper';
 
 export default {
   components: {
     PrimarySidebar,
     SecondarySidebar,
   },
-  mixins: [adminMixin, alertMixin, eventListenerMixins],
+  mixins: [keyboardEventListenerMixins],
   props: {
     showSecondarySidebar: {
       type: Boolean,
@@ -106,9 +97,13 @@ export default {
       return getSidebarItems(this.accountId);
     },
     primaryMenuItems() {
+      const userPermissions = this.currentUser.permissions;
       const menuItems = this.sideMenuConfig.primaryMenu;
       return menuItems.filter(menuItem => {
-        const isAvailableForTheUser = menuItem.roles.includes(this.currentRole);
+        const isAvailableForTheUser = hasPermissions(
+          routesWithPermissions[menuItem.toStateName],
+          userPermissions
+        );
 
         if (!isAvailableForTheUser) {
           return false;
@@ -173,30 +168,27 @@ export default {
     closeKeyShortcutModal() {
       this.$emit('close-key-shortcut-modal');
     },
-    handleKeyEvents(e) {
-      if (hasPressedCommandAndForwardSlash(e)) {
-        this.toggleKeyShortcutModal();
-      }
-      if (isEscape(e)) {
-        this.closeKeyShortcutModal();
-      }
-
-      if (hasPressedAltAndCKey(e)) {
-        if (!this.isCurrentRouteSameAsNavigation('home')) {
-          router.push({ name: 'home' });
-        }
-      } else if (hasPressedAltAndVKey(e)) {
-        if (!this.isCurrentRouteSameAsNavigation('contacts_dashboard')) {
-          router.push({ name: 'contacts_dashboard' });
-        }
-      } else if (hasPressedAltAndRKey(e)) {
-        if (!this.isCurrentRouteSameAsNavigation('settings_account_reports')) {
-          router.push({ name: 'settings_account_reports' });
-        }
-      } else if (hasPressedAltAndSKey(e)) {
-        if (!this.isCurrentRouteSameAsNavigation('agent_list')) {
-          router.push({ name: 'agent_list' });
-        }
+    getKeyboardEvents() {
+      return {
+        '$mod+Slash': this.toggleKeyShortcutModal,
+        '$mod+Escape': this.closeKeyShortcutModal,
+        'Alt+KeyC': {
+          action: () => this.navigateToRoute('home'),
+        },
+        'Alt+KeyV': {
+          action: () => this.navigateToRoute('contacts_dashboard'),
+        },
+        'Alt+KeyR': {
+          action: () => this.navigateToRoute('account_overview_reports'),
+        },
+        'Alt+KeyS': {
+          action: () => this.navigateToRoute('agent_list'),
+        },
+      };
+    },
+    navigateToRoute(routeName) {
+      if (!this.isCurrentRouteSameAsNavigation(routeName)) {
+        router.push({ name: routeName });
       }
     },
     isCurrentRouteSameAsNavigation(routeName) {

app/javascript/dashboard/components/layout/config/sidebarItems/primaryMenu.js

@@ -9,7 +9,6 @@ const primaryMenuItems = accountId => [
     featureFlag: FEATURE_FLAGS.INBOX_VIEW,
     toState: frontendURL(`accounts/${accountId}/inbox-view`),
     toStateName: 'inbox_view',
-    roles: ['administrator', 'agent'],
   },
   {
     icon: 'chat',
@@ -17,7 +16,6 @@ const primaryMenuItems = accountId => [
     label: 'CONVERSATIONS',
     toState: frontendURL(`accounts/${accountId}/dashboard`),
     toStateName: 'home',
-    roles: ['administrator', 'agent'],
   },
   {
     icon: 'book-contacts',
@@ -26,7 +24,6 @@ const primaryMenuItems = accountId => [
     featureFlag: FEATURE_FLAGS.CRM,
     toState: frontendURL(`accounts/${accountId}/contacts`),
     toStateName: 'contacts_dashboard',
-    roles: ['administrator', 'agent'],
   },
   {
     icon: 'arrow-trending-lines',
@@ -34,8 +31,7 @@ const primaryMenuItems = accountId => [
     label: 'REPORTS',
     featureFlag: FEATURE_FLAGS.REPORTS,
     toState: frontendURL(`accounts/${accountId}/reports`),
-    toStateName: 'settings_account_reports',
-    roles: ['administrator'],
+    toStateName: 'account_overview_reports',
   },
   {
     icon: 'megaphone',
@@ -44,7 +40,6 @@ const primaryMenuItems = accountId => [
     featureFlag: FEATURE_FLAGS.CAMPAIGNS,
     toState: frontendURL(`accounts/${accountId}/campaigns`),
     toStateName: 'ongoing_campaigns',
-    roles: ['administrator'],
   },
   {
     icon: 'library',
@@ -54,7 +49,6 @@ const primaryMenuItems = accountId => [
     alwaysVisibleOnChatwootInstances: true,
     toState: frontendURL(`accounts/${accountId}/portals`),
     toStateName: 'default_portal_articles',
-    roles: ['administrator'],
   },
   {
     icon: 'settings',
@@ -62,7 +56,6 @@ const primaryMenuItems = accountId => [
     label: 'SETTINGS',
     toState: frontendURL(`accounts/${accountId}/settings`),
     toStateName: 'settings_home',
-    roles: ['administrator', 'agent'],
   },
 ];
 

app/javascript/dashboard/components/layout/config/sidebarItems/reports.js

@@ -12,6 +12,7 @@ const reports = accountId => ({
     'label_reports',
     'inbox_reports',
     'team_reports',
+    'sla_reports',
   ],
   menuItems: [
     {
@@ -71,6 +72,14 @@ const reports = accountId => ({
       toState: frontendURL(`accounts/${accountId}/reports/teams`),
       toStateName: 'team_reports',
     },
+    {
+      icon: 'document-list-clock',
+      label: 'REPORTS_SLA',
+      hasSubMenu: false,
+      featureFlag: FEATURE_FLAGS.SLA,
+      toState: frontendURL(`accounts/${accountId}/reports/sla`),
+      toStateName: 'sla_reports',
+    },
   ],
 });