chore: add scripts to test

Merge remote-tracking branch 'origin/assignment_v2/assignment_service' into assignment_v2/assignment_service
review changes
2025-11-14 15:18:30 +05:30 · 2025-11-12 18:00:34 +05:30 · 2025-11-12 17:59:52 +05:30 · 2025-11-06 01:48:23 +05:30 · 2025-10-05 15:02:08 +02:00 · 2025-09-24 15:50:27 +02:00
787 changed files with 10770 additions and 22395 deletions
@@ -3,7 +3,6 @@ orbs:
  node: circleci/node@6.1.0
  qlty-orb: qltysh/qlty-orb@0.0

-# Shared defaults for setup steps
 defaults: &defaults
  working_directory: ~/build
  machine:
@@ -13,106 +12,10 @@ defaults: &defaults
    RAILS_LOG_TO_STDOUT: false
    COVERAGE: true
    LOG_LEVEL: warn
+  parallelism: 4

 jobs:
-  # Separate job for linting (no parallelism needed)
-  lint:
-    <<: *defaults
-    steps:
-      - checkout
-
-      # Install minimal system dependencies for linting
-      - run:
-          name: Install System Dependencies
-          command: |
-            sudo apt-get update
-            DEBIAN_FRONTEND=noninteractive sudo apt-get install -y \
-              libpq-dev \
-              build-essential \
-              git \
-              curl \
-              libssl-dev \
-              zlib1g-dev \
-              libreadline-dev \
-              libyaml-dev \
-              openjdk-11-jdk \
-              jq \
-              software-properties-common \
-              ca-certificates \
-              imagemagick \
-              libxml2-dev \
-              libxslt1-dev \
-              file \
-              g++ \
-              gcc \
-              autoconf \
-              gnupg2 \
-              patch \
-              ruby-dev \
-              liblzma-dev \
-              libgmp-dev \
-              libncurses5-dev \
-              libffi-dev \
-              libgdbm6 \
-              libgdbm-dev \
-              libvips
-
-      - run:
-          name: Install RVM and Ruby 3.4.4
-          command: |
-            sudo apt-get install -y gpg
-            gpg --keyserver hkp://keyserver.ubuntu.com --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3 7D2BAF1CF37B13E2069D6956105BD0E739499BDB
-            \curl -sSL https://get.rvm.io | bash -s stable
-            echo 'source ~/.rvm/scripts/rvm' >> $BASH_ENV
-            source ~/.rvm/scripts/rvm
-            rvm install "3.4.4"
-            rvm use 3.4.4 --default
-            gem install bundler -v 2.5.16
-
-      - run:
-          name: Install Application Dependencies
-          command: |
-            source ~/.rvm/scripts/rvm
-            bundle install
-
-      - node/install:
-          node-version: '23.7'
-      - node/install-pnpm
-      - node/install-packages:
-          pkg-manager: pnpm
-          override-ci-command: pnpm i
-
-      # Swagger verification
-      - run:
-          name: Verify swagger API specification
-          command: |
-            bundle exec rake swagger:build
-            if [[ `git status swagger/swagger.json --porcelain` ]]
-            then
-              echo "ERROR: The swagger.json file is not in sync with the yaml specification. Run 'rake swagger:build' and commit 'swagger/swagger.json'."
-              exit 1
-            fi
-            mkdir -p ~/tmp
-            curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/6.3.0/openapi-generator-cli-6.3.0.jar > ~/tmp/openapi-generator-cli-6.3.0.jar
-            java -jar ~/tmp/openapi-generator-cli-6.3.0.jar validate -i swagger/swagger.json
-
-      # Bundle audit
-      - run:
-          name: Bundle audit
-          command: bundle exec bundle audit update && bundle exec bundle audit check -v
-
-      # Rubocop linting
-      - run:
-          name: Rubocop
-          command: bundle exec rubocop --parallel
-
-      # ESLint linting
-      - run:
-          name: eslint
-          command: pnpm run eslint
-
-  # Separate job for frontend tests
-  frontend-tests:
+  build:
    <<: *defaults
    steps:
      - checkout
@@ -122,38 +25,8 @@ jobs:
      - node/install-packages:
          pkg-manager: pnpm
          override-ci-command: pnpm i
-
-      - run:
-          name: Run frontend tests (with coverage)
-          command: pnpm run test:coverage
-
-      - run:
-          name: Move coverage files if they exist
-          command: |
-            if [ -d "coverage" ]; then
-              mkdir -p ~/build/coverage
-              cp -r coverage ~/build/coverage/frontend || true
-            fi
-          when: always
-
-      - persist_to_workspace:
-          root: ~/build
-          paths:
-            - coverage
-
-  # Backend tests with parallelization
-  backend-tests:
-    <<: *defaults
-    parallelism: 16
-    steps:
-      - checkout
-      - node/install:
-          node-version: '23.7'
-      - node/install-pnpm
-      - node/install-packages:
-          pkg-manager: pnpm
-          override-ci-command: pnpm i
-
+      - run: node --version
+      - run: pnpm --version
      - run:
          name: Add PostgreSQL repository and update
          command: |
@@ -218,6 +91,20 @@ jobs:
            source ~/.rvm/scripts/rvm
            bundle install

+      # Swagger verification
+      - run:
+          name: Verify swagger API specification
+          command: |
+            bundle exec rake swagger:build
+            if [[ `git status swagger/swagger.json --porcelain` ]]
+            then
+              echo "ERROR: The swagger.json file is not in sync with the yaml specification. Run 'rake swagger:build' and commit 'swagger/swagger.json'."
+              exit 1
+            fi
+            mkdir -p ~/tmp
+            curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/6.3.0/openapi-generator-cli-6.3.0.jar > ~/tmp/openapi-generator-cli-6.3.0.jar
+            java -jar ~/tmp/openapi-generator-cli-6.3.0.jar validate -i swagger/swagger.json
+
      # Configure environment and database
      - run:
          name: Database Setup and Configure Environment Variables
@@ -240,91 +127,57 @@ jobs:
          name: Run DB migrations
          command: bundle exec rails db:chatwoot_prepare

-      # Run backend tests (parallelized)
+      # Bundle audit
+      - run:
+          name: Bundle audit
+          command: bundle exec bundle audit update && bundle exec bundle audit check -v
+
+      # Rubocop linting
+      - run:
+          name: Rubocop
+          command: bundle exec rubocop
+
+      # ESLint linting
+      - run:
+          name: eslint
+          command: pnpm run eslint
+
+      - run:
+          name: Run frontend tests (with coverage)
+          command: |
+            mkdir -p ~/build/coverage/frontend
+            pnpm run test:coverage
+
+      # Run backend tests
      - run:
          name: Run backend tests
          command: |
            mkdir -p ~/tmp/test-results/rspec
            mkdir -p ~/tmp/test-artifacts
            mkdir -p ~/build/coverage/backend
-
-            # Use round-robin distribution (same as GitHub Actions) for better test isolation
-            # This prevents tests with similar timing from being grouped on the same runner
-            SPEC_FILES=($(find spec -name '*_spec.rb' | sort))
-            TESTS=""
-
-            for i in "${!SPEC_FILES[@]}"; do
-              if [ $(( i % $CIRCLE_NODE_TOTAL )) -eq $CIRCLE_NODE_INDEX ]; then
-                TESTS="$TESTS ${SPEC_FILES[$i]}"
-              fi
-            done
-
+            TESTFILES=$(circleci tests glob "spec/**/*_spec.rb" | circleci tests split --split-by=timings)
            bundle exec rspec -I ./spec --require coverage_helper --require spec_helper --format progress \
                              --format RspecJunitFormatter \
                              --out ~/tmp/test-results/rspec.xml \
-                              -- $TESTS
+                              -- ${TESTFILES}
          no_output_timeout: 30m

-      # Store test results for better splitting in future runs
-      - store_test_results:
-          path: ~/tmp/test-results
+      # Qlty coverage publish
+      - qlty-orb/coverage_publish:
+          files: |
+            coverage/coverage.json
+            coverage/lcov.info

      - run:
-          name: Move coverage files if they exist
+          name: List coverage directory contents
          command: |
-            if [ -d "coverage" ]; then
-              mkdir -p ~/build/coverage
-              cp -r coverage ~/build/coverage/backend || true
-            fi
-          when: always
+            ls -R ~/build/coverage

      - persist_to_workspace:
          root: ~/build
          paths:
            - coverage

-  # Collect coverage from all jobs
-  coverage:
-    <<: *defaults
-    steps:
-      - checkout
-      - attach_workspace:
-          at: ~/build
-
-      # Qlty coverage publish
-      - qlty-orb/coverage_publish:
-          files: |
-            coverage/frontend/lcov.info
-
-      - run:
-          name: List coverage directory contents
-          command: |
-            ls -R ~/build/coverage || echo "No coverage directory"
-
      - store_artifacts:
          path: coverage
          destination: coverage
-
-  build:
-      <<: *defaults
-      steps:
-        - run:
-            name: Legacy build aggregator
-            command: |
-              echo "All main jobs passed; build job kept only for GitHub required check compatibility."
-
-workflows:
-  version: 2
-  build:
-    jobs:
-      - lint
-      - frontend-tests
-      - backend-tests
-      - coverage:
-          requires:
-            - frontend-tests
-            - backend-tests
-      - build:
-          requires:
-            - lint
-            - coverage
@@ -105,7 +105,6 @@ MAILER_INBOUND_EMAIL_DOMAIN=
 # mandrill for Mandrill
 # postmark for Postmark
 # sendgrid for Sendgrid
-# ses for Amazon SES
 RAILS_INBOUND_EMAIL_SERVICE=
 # Use one of the following based on the email ingress service
 # Ref: https://edgeguides.rubyonrails.org/action_mailbox_basics.html
@@ -115,10 +114,6 @@ RAILS_INBOUND_EMAIL_PASSWORD=
 MAILGUN_INGRESS_SIGNING_KEY=
 MANDRILL_INGRESS_API_KEY=

-# SNS topic ARN for ActionMailbox (format: arn:aws:sns:region:account-id:topic-name)
-# Configure only if the rails_inbound_email_service = ses
-ACTION_MAILBOX_SES_SNS_TOPIC=
-
 # Creating Your Inbound Webhook Instructions for Postmark and Sendgrid:
 # Inbound webhook URL format:
 #    https://actionmailbox:[YOUR_RAILS_INBOUND_EMAIL_PASSWORD]@[YOUR_CHATWOOT_DOMAIN.COM]/rails/action_mailbox/[RAILS_INBOUND_EMAIL_SERVICE]/inbound_emails
@@ -220,7 +215,6 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 ## https://github.com/DataDog/dd-trace-rb/blob/master/docs/GettingStarted.md#environment-variables
 # DD_TRACE_AGENT_URL=

-
 # MaxMindDB API key to download GeoLite2 City database
 # IP_LOOKUP_API_KEY=

@@ -1,6 +1,4 @@
 name: Run Chatwoot CE spec
-permissions:
-  contents: read
 on:
  push:
    branches:
@@ -10,58 +8,11 @@ on:
  workflow_dispatch:

 jobs:
-  # Separate linting jobs for faster feedback
-  lint-backend:
-    runs-on: ubuntu-latest
-    steps:
-      - uses: actions/checkout@v4
-      - uses: ruby/setup-ruby@v1
-        with:
-          bundler-cache: true
-      - name: Run Rubocop
-        run: bundle exec rubocop --parallel
-
-  lint-frontend:
-    runs-on: ubuntu-latest
-    steps:
-      - uses: actions/checkout@v4
-      - uses: pnpm/action-setup@v4
-      - uses: actions/setup-node@v4
-        with:
-          node-version: 23
-          cache: 'pnpm'
-      - name: Install pnpm dependencies
-        run: pnpm i
-      - name: Run ESLint
-        run: pnpm run eslint
-
-  # Frontend tests run in parallel with backend
-  frontend-tests:
-    runs-on: ubuntu-latest
-    steps:
-      - uses: actions/checkout@v4
-      - uses: pnpm/action-setup@v4
-      - uses: actions/setup-node@v4
-        with:
-          node-version: 23
-          cache: 'pnpm'
-      - name: Install pnpm dependencies
-        run: pnpm i
-      - name: Run frontend tests
-        run: pnpm run test:coverage
-
-  # Backend tests with parallelization
-  backend-tests:
-    runs-on: ubuntu-latest
-    strategy:
-      fail-fast: false
-      matrix:
-        ci_node_total: [16]
-        ci_node_index: [0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15]
-
+  test:
+    runs-on: ubuntu-22.04
    services:
      postgres:
-        image: pgvector/pgvector:pg16
+        image: pgvector/pgvector:pg15
        env:
          POSTGRES_USER: postgres
          POSTGRES_PASSWORD: ''
@@ -69,6 +20,8 @@ jobs:
          POSTGRES_HOST_AUTH_METHOD: trust
        ports:
          - 5432:5432
+        # needed because the postgres container does not provide a healthcheck
+        # tmpfs makes DB faster by using RAM
        options: >-
          --mount type=tmpfs,destination=/var/lib/postgresql/data
          --health-cmd pg_isready
@@ -76,7 +29,7 @@ jobs:
          --health-timeout 5s
          --health-retries 5
      redis:
-        image: redis:alpine
+        image: redis
        ports:
          - 6379:6379
        options: --entrypoint redis-server
@@ -90,7 +43,7 @@ jobs:

      - uses: ruby/setup-ruby@v1
        with:
-          bundler-cache: true
+          bundler-cache: true # runs 'bundle install' and caches installed gems automatically

      - uses: actions/setup-node@v4
        with:
@@ -111,36 +64,19 @@ jobs:
      - name: Seed database
        run: bundle exec rake db:schema:load

-      - name: Run backend tests (parallelized)
+      - name: Run frontend tests
+        run: pnpm run test:coverage
+
+      # Run rails tests
+      - name: Run backend tests
        run: |
-          # Get all spec files and split them using round-robin distribution
-          # This ensures slow tests are distributed evenly across all nodes
-          SPEC_FILES=($(find spec -name '*_spec.rb' | sort))
-          TESTS=""
-
-          for i in "${!SPEC_FILES[@]}"; do
-            # Assign spec to this node if: index % total == node_index
-            if [ $(( i % ${{ matrix.ci_node_total }} )) -eq ${{ matrix.ci_node_index }} ]; then
-              TESTS="$TESTS ${SPEC_FILES[$i]}"
-            fi
-          done
-
-          if [ -n "$TESTS" ]; then
-            bundle exec rspec --profile=10 --format progress --format json --out tmp/rspec_results.json $TESTS
-          fi
+          bundle exec rspec --profile=10 --format documentation
        env:
          NODE_OPTIONS: --openssl-legacy-provider

-      - name: Upload test results
+      - name: Upload rails log folder
        uses: actions/upload-artifact@v4
        if: always()
        with:
-          name: rspec-results-${{ matrix.ci_node_index }}
-          path: tmp/rspec_results.json
-
-      - name: Upload rails log folder
-        uses: actions/upload-artifact@v4
-        if: failure()
-        with:
-          name: rails-log-folder-${{ matrix.ci_node_index }}
+          name: rails-log-folder
          path: log
@@ -36,5 +36,5 @@ jobs:
          platforms: ${{ matrix.platform }}
          push: false
          load: false
-          cache-from: type=gha,scope=${{ matrix.platform }}
-          cache-to: type=gha,mode=max,scope=${{ matrix.platform }}
+          cache-from: type=gha
+          cache-to: type=gha,mode=max
@@ -99,5 +99,3 @@ CLAUDE.local.md
 # Histoire deployment
 .netlify
 .histoire
-.pnpm-store/*
-local/
@@ -1 +1 @@
-23.7.0
+20.5.1
@@ -39,7 +39,7 @@ exclude_patterns = [
  "**/target/**",
  "**/templates/**",
  "**/testdata/**",
-  "**/vendor/**", "spec/", "**/specs/**/**", "**/spec/**/**", "db/*", "bin/**/*", "db/**/*", "config/**/*", "public/**/*", "vendor/**/*", "node_modules/**/*", "lib/tasks/auto_annotate_models.rake", "app/test-matchers.js", "docs/*", "**/*.md", "**/*.yml", "app/javascript/dashboard/i18n/locale", "**/*.stories.js", "stories/", "app/javascript/dashboard/components/widgets/conversation/advancedFilterItems/index.js", "app/javascript/shared/constants/countries.js", "app/javascript/dashboard/components/widgets/conversation/advancedFilterItems/languages.js", "app/javascript/dashboard/routes/dashboard/contacts/contactFilterItems/index.js", "app/javascript/dashboard/routes/dashboard/settings/automation/constants.js", "app/javascript/dashboard/components/widgets/FilterInput/FilterOperatorTypes.js", "app/javascript/dashboard/routes/dashboard/settings/reports/constants.js", "app/javascript/dashboard/store/storeFactory.js", "app/javascript/dashboard/i18n/index.js", "app/javascript/widget/i18n/index.js", "app/javascript/survey/i18n/index.js", "app/javascript/shared/constants/locales.js", "app/javascript/dashboard/helper/specs/macrosFixtures.js", "app/javascript/dashboard/routes/dashboard/settings/macros/constants.js", "**/fixtures/**", "**/*/fixtures.js",
+  "**/vendor/**", "spec/", "**/specs/**/**", "**/spec/**/**", "db/*", "bin/**/*", "db/**/*", "config/**/*", "public/**/*", "vendor/**/*", "node_modules/**/*", "lib/tasks/auto_annotate_models.rake", "app/test-matchers.js", "docs/*", "**/*.md", "**/*.yml", "app/javascript/dashboard/i18n/locale", "**/*.stories.js", "stories/", "app/javascript/dashboard/components/widgets/conversation/advancedFilterItems/index.js", "app/javascript/shared/constants/countries.js", "app/javascript/dashboard/components/widgets/conversation/advancedFilterItems/languages.js", "app/javascript/dashboard/routes/dashboard/contacts/contactFilterItems/index.js", "app/javascript/dashboard/routes/dashboard/settings/automation/constants.js", "app/javascript/dashboard/components/widgets/FilterInput/FilterOperatorTypes.js", "app/javascript/dashboard/routes/dashboard/settings/reports/constants.js", "app/javascript/dashboard/store/captain/storeFactory.js", "app/javascript/dashboard/i18n/index.js", "app/javascript/widget/i18n/index.js", "app/javascript/survey/i18n/index.js", "app/javascript/shared/constants/locales.js", "app/javascript/dashboard/helper/specs/macrosFixtures.js", "app/javascript/dashboard/routes/dashboard/settings/macros/constants.js", "**/fixtures/**", "**/*/fixtures.js",
 ]

 test_patterns = [
@@ -7,8 +7,6 @@ plugins:
 require:
  - ./rubocop/use_from_email.rb
  - ./rubocop/custom_cop_location.rb
-  - ./rubocop/attachment_download.rb
-  - ./rubocop/one_class_per_file.rb

 Layout/LineLength:
  Max: 150
@@ -42,12 +40,6 @@ Style/SymbolArray:
 Style/OpenStructUse:
  Enabled: false

-Chatwoot/AttachmentDownload:
-  Enabled: true
-  Exclude:
-    - 'spec/**/*'
-    - 'test/**/*'
-
 Style/OptionalBooleanParameter:
  Exclude:
    - 'app/services/email_templates/db_resolver_service.rb'
@@ -95,7 +87,7 @@ Metrics/ModuleLength:
 Rails/HelperInstanceVariable:
  Exclude:
    - enterprise/app/helpers/captain/chat_helper.rb
-    - enterprise/app/helpers/captain/chat_response_helper.rb
+
 Rails/ApplicationController:
  Exclude:
    - 'app/controllers/api/v1/widget/messages_controller.rb'
@@ -213,9 +205,6 @@ UseFromEmail:
 CustomCopLocation:
  Enabled: true

-Style/OneClassPerFile:
-  Enabled: true
-
 AllCops:
  NewCops: enable
  Exclude:
@@ -10,9 +10,6 @@
 - **Test Ruby**: `bundle exec rspec spec/path/to/file_spec.rb`
 - **Single Test**: `bundle exec rspec spec/path/to/file_spec.rb:LINE_NUMBER`
 - **Run Project**: `overmind start -f Procfile.dev`
- **Ruby Version**: Manage Ruby via `rbenv` and install the version listed in `.ruby-version` (e.g., `rbenv install $(cat .ruby-version)`)
- **rbenv setup**: Before running any `bundle` or `rspec` commands, init rbenv in your shell (`eval "$(rbenv init -)"`) so the correct Ruby/Bundler versions are used
- Always prefer `bundle exec` for Ruby CLI tasks (rspec, rake, rubocop, etc.)

 ## Code Style

@@ -40,8 +37,6 @@

 - MVP focus: Least code change, happy-path only
 - No unnecessary defensive programming
- Ship the happy path first: limit guards/fallbacks to what production has proven necessary, then iterate
- Prefer minimal, readable code over elaborate abstractions; clarity beats cleverness
 - Break down complex tasks into small, testable units
 - Iterate after confirmation
 - Avoid writing specs unless explicitly asked
@@ -55,9 +55,6 @@ gem 'azure-storage-blob', git: 'https://github.com/chatwoot/azure-storage-ruby',
 gem 'google-cloud-storage', '>= 1.48.0', require: false
 gem 'image_processing'

-##-- for actionmailbox --##
-gem 'aws-actionmailbox-ses', '~> 0'
-
 ##-- gems for database --#
 gem 'groupdate'
 gem 'pg'
@@ -162,7 +159,7 @@ gem 'working_hours'
 gem 'pg_search'

 # Subscriptions, Billing
-gem 'stripe', '~> 18.0'
+gem 'stripe'

 ## - helper gems --##
 ## to populate db with sample data
@@ -191,16 +188,11 @@ gem 'reverse_markdown'

 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents', '>= 0.7.0'
+gem 'ai-agents', '>= 0.4.3'

 # TODO: Move this gem as a dependency of ai-agents
-gem 'ruby_llm', '>= 1.8.2'
 gem 'ruby_llm-schema'

-# OpenTelemetry for LLM observability
-gem 'opentelemetry-sdk'
-gem 'opentelemetry-exporter-otlp'
-
 gem 'shopify_api'

 ### Gems required only in specific deployment environments ###
@@ -215,7 +207,7 @@ group :production do
 end

 group :development do
-  gem 'annotaterb'
+  gem 'annotate'
  gem 'bullet'
  gem 'letter_opener'
  gem 'scss_lint', require: false
@@ -126,23 +126,19 @@ GEM
      jbuilder (~> 2)
      rails (>= 4.2, < 7.2)
      selectize-rails (~> 0.6)
-    ai-agents (0.7.0)
-      ruby_llm (~> 1.8.2)
-    annotaterb (4.20.0)
-      activerecord (>= 6.0.0)
-      activesupport (>= 6.0.0)
+    ai-agents (0.4.3)
+      ruby_llm (~> 1.3)
+    annotate (3.2.0)
+      activerecord (>= 3.2, < 8.0)
+      rake (>= 10.4, < 14.0)
    ast (2.4.3)
    attr_extras (7.1.0)
    audited (5.4.1)
      activerecord (>= 5.0, < 7.7)
      activesupport (>= 5.0, < 7.7)
-    aws-actionmailbox-ses (0.1.0)
-      actionmailbox (>= 7.1.0)
-      aws-sdk-s3 (~> 1, >= 1.123.0)
-      aws-sdk-sns (~> 1, >= 1.61.0)
    aws-eventstream (1.2.0)
    aws-partitions (1.760.0)
-    aws-sdk-core (3.188.0)
+    aws-sdk-core (3.171.1)
      aws-eventstream (~> 1, >= 1.0.2)
      aws-partitions (~> 1, >= 1.651.0)
      aws-sigv4 (~> 1.5)
@@ -150,13 +146,10 @@ GEM
    aws-sdk-kms (1.64.0)
      aws-sdk-core (~> 3, >= 3.165.0)
      aws-sigv4 (~> 1.1)
-    aws-sdk-s3 (1.126.0)
-      aws-sdk-core (~> 3, >= 3.174.0)
+    aws-sdk-s3 (1.122.0)
+      aws-sdk-core (~> 3, >= 3.165.0)
      aws-sdk-kms (~> 1)
      aws-sigv4 (~> 1.4)
-    aws-sdk-sns (1.70.0)
-      aws-sdk-core (~> 3, >= 3.188.0)
-      aws-sigv4 (~> 1.1)
    aws-sigv4 (1.5.2)
      aws-eventstream (~> 1, >= 1.0.2)
    barnes (0.0.9)
@@ -625,25 +618,6 @@ GEM
      faraday (>= 1.0, < 3)
      multi_json (>= 1.0)
    openssl (3.2.0)
-    opentelemetry-api (1.7.0)
-    opentelemetry-common (0.23.0)
-      opentelemetry-api (~> 1.0)
-    opentelemetry-exporter-otlp (0.31.1)
-      google-protobuf (>= 3.18)
-      googleapis-common-protos-types (~> 1.3)
-      opentelemetry-api (~> 1.1)
-      opentelemetry-common (~> 0.20)
-      opentelemetry-sdk (~> 1.10)
-      opentelemetry-semantic_conventions
-    opentelemetry-registry (0.4.0)
-      opentelemetry-api (~> 1.1)
-    opentelemetry-sdk (1.10.0)
-      opentelemetry-api (~> 1.1)
-      opentelemetry-common (~> 0.20)
-      opentelemetry-registry (~> 0.2)
-      opentelemetry-semantic_conventions
-    opentelemetry-semantic_conventions (1.36.0)
-      opentelemetry-api (~> 1.0)
    orm_adapter (0.5.0)
    os (1.1.4)
    ostruct (0.6.1)
@@ -819,7 +793,7 @@ GEM
    ruby2ruby (2.5.0)
      ruby_parser (~> 3.1)
      sexp_processor (~> 4.6)
-    ruby_llm (1.8.2)
+    ruby_llm (1.5.1)
      base64
      event_stream_parser (~> 1)
      faraday (>= 1.10.0)
@@ -827,9 +801,8 @@ GEM
      faraday-net_http (>= 1)
      faraday-retry (>= 1)
      marcel (~> 1.0)
-      ruby_llm-schema (~> 0.2.1)
      zeitwerk (~> 2)
-    ruby_llm-schema (0.2.5)
+    ruby_llm-schema (0.1.0)
    ruby_parser (3.20.0)
      sexp_processor (~> 4.16)
    sass (3.7.4)
@@ -929,7 +902,7 @@ GEM
    squasher (0.7.2)
    stackprof (0.2.25)
    statsd-ruby (1.5.0)
-    stripe (18.0.1)
+    stripe (8.5.0)
    telephone_number (1.4.20)
    test-prof (1.2.1)
    thor (1.4.0)
@@ -1018,11 +991,10 @@ DEPENDENCIES
  administrate (>= 0.20.1)
  administrate-field-active_storage (>= 1.0.3)
  administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents (>= 0.7.0)
-  annotaterb
+  ai-agents (>= 0.4.3)
+  annotate
  attr_extras
  audited (~> 5.4, >= 5.4.1)
-  aws-actionmailbox-ses (~> 0)
  aws-sdk-s3
  azure-storage-blob!
  barnes
@@ -1093,8 +1065,6 @@ DEPENDENCIES
  omniauth-rails_csrf_protection (~> 1.0, >= 1.0.2)
  omniauth-saml
  opensearch-ruby
-  opentelemetry-exporter-otlp
-  opentelemetry-sdk
  pg
  pg_search
  pgvector
@@ -1120,7 +1090,6 @@ DEPENDENCIES
  rubocop-rails
  rubocop-rspec
  ruby-openai
-  ruby_llm (>= 1.8.2)
  ruby_llm-schema
  scout_apm
  scss_lint
@@ -1141,7 +1110,7 @@ DEPENDENCIES
  spring-watcher-listen
  squasher
  stackprof
-  stripe (~> 18.0)
+  stripe
  telephone_number
  test-prof
  tidewave
@@ -1 +1 @@
-4.8.0
+4.4.0
@@ -103,5 +103,3 @@ class ContactInboxBuilder
    @inbox.email? || @inbox.sms? || @inbox.twilio? || @inbox.whatsapp?
  end
 end
-
-ContactInboxBuilder.prepend_mod_with('ContactInboxBuilder')
@@ -1,8 +1,5 @@
 class Messages::MessageBuilder
  include ::FileTypeHelper
-  include ::EmailHelper
-  include ::DataHelper
-
  attr_reader :message

  def initialize(user, conversation, params)
@@ -41,12 +38,30 @@ class Messages::MessageBuilder
    params = convert_to_hash(@params)
    content_attributes = params.fetch(:content_attributes, {})

-    return safe_parse_json(content_attributes) if content_attributes.is_a?(String)
+    return parse_json(content_attributes) if content_attributes.is_a?(String)
    return content_attributes if content_attributes.is_a?(Hash)

    {}
  end

+  # Converts the given object to a hash.
+  # If it's an instance of ActionController::Parameters, converts it to an unsafe hash.
+  # Otherwise, returns the object as-is.
+  def convert_to_hash(obj)
+    return obj.to_unsafe_h if obj.instance_of?(ActionController::Parameters)
+
+    obj
+  end
+
+  # Attempts to parse a string as JSON.
+  # If successful, returns the parsed hash with symbolized names.
+  # If unsuccessful, returns nil.
+  def parse_json(content)
+    JSON.parse(content, symbolize_names: true)
+  rescue JSON::ParserError
+    {}
+  end
+
  def process_attachments
    return if @attachments.blank?

@@ -95,6 +110,12 @@ class Messages::MessageBuilder
    email_string.gsub(/\s+/, '').split(',')
  end

+  def validate_email_addresses(all_emails)
+    all_emails&.each do |email|
+      raise StandardError, 'Invalid email address' unless email.match?(URI::MailTo::EMAIL_REGEXP)
+    end
+  end
+
  def message_type
    if @conversation.inbox.channel_type != 'Channel::Api' && @message_type == 'incoming'
      raise StandardError, 'Incoming messages are only allowed in Api inboxes'
@@ -138,7 +159,6 @@ class Messages::MessageBuilder
      private: @private,
      sender: sender,
      content_type: @params[:content_type],
-      content_attributes: content_attributes.presence,
      items: @items,
      in_reply_to: @in_reply_to,
      echo_id: @params[:echo_id],
@@ -158,17 +178,14 @@ class Messages::MessageBuilder
    email_attributes = ensure_indifferent_access(@message.content_attributes[:email] || {})
    normalized_content = normalize_email_body(@message.content)

-    # Process liquid templates in normalized content with code block protection
-    processed_content = process_liquid_in_email_body(normalized_content)
-
    # Use custom HTML content if provided, otherwise generate from message content
    email_attributes[:html_content] = if custom_email_content_provided?
                                        build_custom_html_content
                                      else
-                                        build_html_content(processed_content)
+                                        build_html_content(normalized_content)
                                      end

-    email_attributes[:text_content] = build_text_content(processed_content)
+    email_attributes[:text_content] = build_text_content(normalized_content)
    email_attributes
  end

@@ -187,6 +204,22 @@ class Messages::MessageBuilder
    text_content
  end

+  def ensure_indifferent_access(hash)
+    return {} if hash.blank?
+
+    hash.respond_to?(:with_indifferent_access) ? hash.with_indifferent_access : hash
+  end
+
+  def normalize_email_body(content)
+    content.to_s.gsub("\r\n", "\n")
+  end
+
+  def render_email_html(content)
+    return '' if content.blank?
+
+    ChatwootMarkdownRenderer.new(content).render_message.to_s
+  end
+
  def custom_email_content_provided?
    @params[:email_html_content].present?
  end
@@ -199,29 +232,4 @@ class Messages::MessageBuilder

    html_content
  end
-
-  # Liquid processing methods for email content
-  def process_liquid_in_email_body(content)
-    return content if content.blank?
-    return content unless should_process_liquid?
-
-    # Protect code blocks from liquid processing
-    modified_content = modified_liquid_content(content)
-    template = Liquid::Template.parse(modified_content)
-    template.render(drops_with_sender)
-  rescue Liquid::Error
-    content
-  end
-
-  def should_process_liquid?
-    @message_type == 'outgoing' || @message_type == 'template'
-  end
-
-  def drops_with_sender
-    message_drops(@conversation).merge({
-                                         'agent' => UserDrop.new(sender)
-                                       })
-  end
 end
-
-Messages::MessageBuilder.prepend_mod_with('Messages::MessageBuilder')
@@ -9,8 +9,6 @@ class Messages::Messenger::MessageBuilder
    attachment_obj.save!
    attach_file(attachment_obj, attachment_params(attachment)[:remote_file_url]) if attachment_params(attachment)[:remote_file_url]
    fetch_story_link(attachment_obj) if attachment_obj.file_type == 'story_mention'
-    fetch_ig_story_link(attachment_obj) if attachment_obj.file_type == 'ig_story'
-    fetch_ig_post_link(attachment_obj) if attachment_obj.file_type == 'ig_post'
    update_attachment_file_type(attachment_obj)
  end

@@ -29,7 +27,7 @@ class Messages::Messenger::MessageBuilder
    file_type = attachment['type'].to_sym
    params = { file_type: file_type, account_id: @message.account_id }

-    if [:image, :file, :audio, :video, :share, :story_mention, :ig_reel, :ig_post, :ig_story].include? file_type
+    if [:image, :file, :audio, :video, :share, :story_mention, :ig_reel].include? file_type
      params.merge!(file_type_params(attachment))
    elsif file_type == :location
      params.merge!(location_params(attachment))
@@ -41,17 +39,9 @@ class Messages::Messenger::MessageBuilder
  end

  def file_type_params(attachment)
-    # Handle different URL field names for different attachment types
-    url = case attachment['type'].to_sym
-          when :ig_story
-            attachment['payload']['story_media_url']
-          else
-            attachment['payload']['url']
-          end
-
    {
-      external_url: url,
-      remote_file_url: url
+      external_url: attachment['payload']['url'],
+      remote_file_url: attachment['payload']['url']
    }
  end

@@ -78,21 +68,6 @@ class Messages::Messenger::MessageBuilder
    message.save!
  end

-  def fetch_ig_story_link(attachment)
-    message = attachment.message
-    # For ig_story, we don't have the same API call as story_mention, so we'll set it up similarly but with generic content
-    message.content_attributes[:image_type] = 'ig_story'
-    message.content = I18n.t('conversations.messages.instagram_shared_story_content')
-    message.save!
-  end
-
-  def fetch_ig_post_link(attachment)
-    message = attachment.message
-    message.content_attributes[:image_type] = 'ig_post'
-    message.content = I18n.t('conversations.messages.instagram_shared_post_content')
-    message.save!
-  end
-
  # This is a placeholder method to be overridden by child classes
  def get_story_object_from_source_id(_source_id)
    {}
@@ -101,6 +76,6 @@ class Messages::Messenger::MessageBuilder
  private

  def unsupported_file_type?(attachment_type)
-    [:template, :unsupported_type, :ephemeral].include? attachment_type.to_sym
+    [:template, :unsupported_type].include? attachment_type.to_sym
  end
 end
@@ -4,7 +4,7 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
  before_action :agent_bot, except: [:index, :create]

  def index
-    @agent_bots = AgentBot.accessible_to(Current.account)
+    @agent_bots = AgentBot.where(account_id: [nil, Current.account.id])
  end

  def show; end
@@ -37,7 +37,7 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
  private

  def agent_bot
-    @agent_bot = AgentBot.accessible_to(Current.account).find(params[:id]) if params[:action] == 'show'
+    @agent_bot = AgentBot.where(account_id: [nil, Current.account.id]).find(params[:id]) if params[:action] == 'show'
    @agent_bot ||= Current.account.agent_bots.find(params[:id])
  end

@@ -22,10 +22,9 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
  def edit; end

  def create
-    params_with_defaults = article_params
-    params_with_defaults[:status] ||= :draft
-    @article = @portal.articles.create!(params_with_defaults)
+    @article = @portal.articles.create!(article_params)
    @article.associate_root_article(article_params[:associated_article_id])
+    @article.draft!
    render json: { error: @article.errors.messages }, status: :unprocessable_entity and return unless @article.valid?
  end

@@ -1,7 +1,7 @@
 class Api::V1::Accounts::Conversations::AssignmentsController < Api::V1::Accounts::Conversations::BaseController
  # assigns agent/team to a conversation
  def create
-    if params.key?(:assignee_id) || agent_bot_assignment?
+    if params.key?(:assignee_id)
      set_agent
    elsif params.key?(:team_id)
      set_team
@@ -13,23 +13,17 @@ class Api::V1::Accounts::Conversations::AssignmentsController < Api::V1::Account
  private

  def set_agent
-    resource = Conversations::AssignmentService.new(
-      conversation: @conversation,
-      assignee_id: params[:assignee_id],
-      assignee_type: params[:assignee_type]
-    ).perform
-
-    render_agent(resource)
+    @agent = Current.account.users.find_by(id: params[:assignee_id])
+    @conversation.assignee = @agent
+    @conversation.save!
+    render_agent
  end

-  def render_agent(resource)
-    case resource
-    when User
-      render partial: 'api/v1/models/agent', formats: [:json], locals: { resource: resource }
-    when AgentBot
-      render partial: 'api/v1/models/agent_bot_slim', formats: [:json], locals: { resource: resource }
-    else
+  def render_agent
+    if @agent.nil?
      render json: nil
+    else
+      render partial: 'api/v1/models/agent', formats: [:json], locals: { resource: @agent }
    end
  end

@@ -38,8 +32,4 @@ class Api::V1::Accounts::Conversations::AssignmentsController < Api::V1::Account
    @conversation.update!(team: @team)
    render json: @team
  end
-
-  def agent_bot_assignment?
-    params[:assignee_type].to_s == 'AgentBot'
-  end
 end
@@ -1,160 +0,0 @@
-class Api::V1::Accounts::InboxCsatTemplatesController < Api::V1::Accounts::BaseController
-  DEFAULT_BUTTON_TEXT = 'Please rate us'.freeze
-  DEFAULT_LANGUAGE = 'en'.freeze
-
-  before_action :fetch_inbox
-  before_action :validate_whatsapp_channel
-
-  def show
-    template = @inbox.csat_config&.dig('template')
-    return render json: { template_exists: false } unless template
-
-    template_name = template['name'] || Whatsapp::CsatTemplateNameService.csat_template_name(@inbox.id)
-    status_result = @inbox.channel.provider_service.get_template_status(template_name)
-
-    render_template_status_response(status_result, template_name)
-  rescue StandardError => e
-    Rails.logger.error "Error fetching CSAT template status: #{e.message}"
-    render json: { error: e.message }, status: :internal_server_error
-  end
-
-  def create
-    template_params = extract_template_params
-    return render_missing_message_error if template_params[:message].blank?
-
-    # Delete existing template even though we are using a new one.
-    # We don't want too many templates in the business portfolio, but the create operation shouldn't fail if deletion fails.
-    delete_existing_template_if_needed
-
-    result = create_template_via_provider(template_params)
-    render_template_creation_result(result)
-  rescue ActionController::ParameterMissing
-    render json: { error: 'Template parameters are required' }, status: :unprocessable_entity
-  rescue StandardError => e
-    Rails.logger.error "Error creating CSAT template: #{e.message}"
-    render json: { error: 'Template creation failed' }, status: :internal_server_error
-  end
-
-  private
-
-  def fetch_inbox
-    @inbox = Current.account.inboxes.find(params[:inbox_id])
-    authorize @inbox, :show?
-  end
-
-  def validate_whatsapp_channel
-    return if @inbox.whatsapp?
-
-    render json: { error: 'CSAT template operations only available for WhatsApp channels' },
-           status: :bad_request
-  end
-
-  def extract_template_params
-    params.require(:template).permit(:message, :button_text, :language)
-  end
-
-  def render_missing_message_error
-    render json: { error: 'Message is required' }, status: :unprocessable_entity
-  end
-
-  def create_template_via_provider(template_params)
-    template_config = {
-      message: template_params[:message],
-      button_text: template_params[:button_text] || DEFAULT_BUTTON_TEXT,
-      base_url: ENV.fetch('FRONTEND_URL', 'http://localhost:3000'),
-      language: template_params[:language] || DEFAULT_LANGUAGE,
-      template_name: Whatsapp::CsatTemplateNameService.csat_template_name(@inbox.id)
-    }
-
-    @inbox.channel.provider_service.create_csat_template(template_config)
-  end
-
-  def render_template_creation_result(result)
-    if result[:success]
-      render_successful_template_creation(result)
-    else
-      render_failed_template_creation(result)
-    end
-  end
-
-  def render_successful_template_creation(result)
-    render json: {
-      template: {
-        name: result[:template_name],
-        template_id: result[:template_id],
-        status: 'PENDING',
-        language: result[:language] || DEFAULT_LANGUAGE
-      }
-    }, status: :created
-  end
-
-  def render_failed_template_creation(result)
-    whatsapp_error = parse_whatsapp_error(result[:response_body])
-    error_message = whatsapp_error[:user_message] || result[:error]
-
-    render json: {
-      error: error_message,
-      details: whatsapp_error[:technical_details]
-    }, status: :unprocessable_entity
-  end
-
-  def delete_existing_template_if_needed
-    template = @inbox.csat_config&.dig('template')
-    return true if template.blank?
-
-    template_name = template['name']
-    return true if template_name.blank?
-
-    template_status = @inbox.channel.provider_service.get_template_status(template_name)
-    return true unless template_status[:success]
-
-    deletion_result = @inbox.channel.provider_service.delete_csat_template(template_name)
-    if deletion_result[:success]
-      Rails.logger.info "Deleted existing CSAT template '#{template_name}' for inbox #{@inbox.id}"
-      true
-    else
-      Rails.logger.warn "Failed to delete existing CSAT template '#{template_name}' for inbox #{@inbox.id}: #{deletion_result[:response_body]}"
-      false
-    end
-  rescue StandardError => e
-    Rails.logger.error "Error during template deletion for inbox #{@inbox.id}: #{e.message}"
-    false
-  end
-
-  def render_template_status_response(status_result, template_name)
-    if status_result[:success]
-      render json: {
-        template_exists: true,
-        template_name: template_name,
-        status: status_result[:template][:status],
-        template_id: status_result[:template][:id]
-      }
-    else
-      render json: {
-        template_exists: false,
-        error: 'Template not found'
-      }
-    end
-  end
-
-  def parse_whatsapp_error(response_body)
-    return { user_message: nil, technical_details: nil } if response_body.blank?
-
-    begin
-      error_data = JSON.parse(response_body)
-      whatsapp_error = error_data['error'] || {}
-
-      user_message = whatsapp_error['error_user_msg'] || whatsapp_error['message']
-      technical_details = {
-        code: whatsapp_error['code'],
-        subcode: whatsapp_error['error_subcode'],
-        type: whatsapp_error['type'],
-        title: whatsapp_error['error_user_title']
-      }.compact
-
-      { user_message: user_message, technical_details: technical_details }
-    rescue JSON::ParserError
-      { user_message: nil, technical_details: response_body }
-    end
-  end
-end
@@ -152,37 +152,31 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  end

  def format_csat_config(config)
-    formatted = {
-      'display_type' => config['display_type'] || 'emoji',
-      'message' => config['message'] || '',
-      :survey_rules => {
-        'operator' => config.dig('survey_rules', 'operator') || 'contains',
-        'values' => config.dig('survey_rules', 'values') || []
-      },
-      'button_text' => config['button_text'] || 'Please rate us',
-      'language' => config['language'] || 'en'
+    {
+      display_type: config['display_type'] || 'emoji',
+      message: config['message'] || '',
+      survey_rules: {
+        operator: config.dig('survey_rules', 'operator') || 'contains',
+        values: config.dig('survey_rules', 'values') || []
+      }
    }
-    format_template_config(config, formatted)
-    formatted
-  end
-
-  def format_template_config(config, formatted)
-    formatted['template'] = config['template'] if config['template'].present?
  end

  def inbox_attributes
    [:name, :avatar, :greeting_enabled, :greeting_message, :enable_email_collect, :csat_survey_enabled,
     :enable_auto_assignment, :working_hours_enabled, :out_of_office_message, :timezone, :allow_messages_after_resolved,
     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name,
-     { csat_config: [:display_type, :message, :button_text, :language,
-                     { survey_rules: [:operator, { values: [] }],
-                       template: [:name, :template_id, :created_at, :language] }] }]
+     { csat_config: [:display_type, :message, { survey_rules: [:operator, { values: [] }] }] }]
  end

  def permitted_params(channel_attributes = [])
    # We will remove this line after fixing https://linear.app/chatwoot/issue/CW-1567/null-value-passed-as-null-string-to-backend
    params.each { |k, v| params[k] = params[k] == 'null' ? nil : v }
-    params.permit(*inbox_attributes, channel: [:type, *channel_attributes])
+
+    params.permit(
+      *inbox_attributes,
+      channel: [:type, *channel_attributes]
+    )
  end

  def channel_type_from_params
@@ -198,7 +192,11 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  end

  def get_channel_attributes(channel_type)
-    channel_type.constantize.const_defined?(:EDITABLE_ATTRS) ? channel_type.constantize::EDITABLE_ATTRS.presence : []
+    if channel_type.constantize.const_defined?(:EDITABLE_ATTRS)
+      channel_type.constantize::EDITABLE_ATTRS.presence
+    else
+      []
+    end
  end

  def whatsapp_channel?
@@ -23,7 +23,7 @@ class Api::V1::Accounts::WebhooksController < Api::V1::Accounts::BaseController
  private

  def webhook_params
-    params.require(:webhook).permit(:inbox_id, :name, :url, subscriptions: [])
+    params.require(:webhook).permit(:inbox_id, :url, subscriptions: [])
  end

  def fetch_webhook
@@ -9,13 +9,7 @@ class Api::V1::Widget::ConfigsController < Api::V1::Widget::BaseController
  private

  def set_global_config
-    @global_config = GlobalConfig.get(
-      'LOGO_THUMBNAIL',
-      'BRAND_NAME',
-      'WIDGET_BRAND_URL',
-      'MAXIMUM_FILE_UPLOAD_SIZE',
-      'INSTALLATION_NAME'
-    )
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL', 'INSTALLATION_NAME')
  end

  def set_contact
@@ -25,9 +25,6 @@ module EnsureCurrentAccountHelper
  end

  def account_accessible_for_bot?(account)
-    return if @resource.account_id == account.id
-    return if @resource.agent_bot_inboxes.find_by(account_id: account.id)
-
-    render_unauthorized('Bot is not authorized to access this account')
+    render_unauthorized('Bot is not authorized to access this account') unless @resource.agent_bot_inboxes.find_by(account_id: account.id)
  end
 end
@@ -1,31 +1,6 @@
 class DashboardController < ActionController::Base
  include SwitchLocale

-  GLOBAL_CONFIG_KEYS = %w[
-    LOGO
-    LOGO_DARK
-    LOGO_THUMBNAIL
-    INSTALLATION_NAME
-    WIDGET_BRAND_URL
-    TERMS_URL
-    BRAND_URL
-    BRAND_NAME
-    PRIVACY_URL
-    DISPLAY_MANIFEST
-    CREATE_NEW_ACCOUNT_FROM_DASHBOARD
-    CHATWOOT_INBOX_TOKEN
-    API_CHANNEL_NAME
-    API_CHANNEL_THUMBNAIL
-    ANALYTICS_TOKEN
-    DIRECT_UPLOADS_ENABLED
-    MAXIMUM_FILE_UPLOAD_SIZE
-    HCAPTCHA_SITE_KEY
-    LOGOUT_REDIRECT_LINK
-    DISABLE_USER_PROFILE_UPDATE
-    DEPLOYMENT_ENV
-    INSTALLATION_PRICING_PLAN
-  ].freeze
-
  before_action :set_application_pack
  before_action :set_global_config
  before_action :set_dashboard_scripts
@@ -44,7 +19,25 @@ class DashboardController < ActionController::Base
  end

  def set_global_config
-    @global_config = GlobalConfig.get(*GLOBAL_CONFIG_KEYS).merge(app_config)
+    @global_config = GlobalConfig.get(
+      'LOGO', 'LOGO_DARK', 'LOGO_THUMBNAIL',
+      'INSTALLATION_NAME',
+      'WIDGET_BRAND_URL', 'TERMS_URL',
+      'BRAND_URL', 'BRAND_NAME',
+      'PRIVACY_URL',
+      'DISPLAY_MANIFEST',
+      'CREATE_NEW_ACCOUNT_FROM_DASHBOARD',
+      'CHATWOOT_INBOX_TOKEN',
+      'API_CHANNEL_NAME',
+      'API_CHANNEL_THUMBNAIL',
+      'ANALYTICS_TOKEN',
+      'DIRECT_UPLOADS_ENABLED',
+      'HCAPTCHA_SITE_KEY',
+      'LOGOUT_REDIRECT_LINK',
+      'DISABLE_USER_PROFILE_UPDATE',
+      'DEPLOYMENT_ENV',
+      'INSTALLATION_PRICING_PLAN'
+    ).merge(app_config)
  end

  def set_dashboard_scripts
@@ -78,18 +71,10 @@ class DashboardController < ActionController::Base
      WHATSAPP_CONFIGURATION_ID: GlobalConfigService.load('WHATSAPP_CONFIGURATION_ID', ''),
      IS_ENTERPRISE: ChatwootApp.enterprise?,
      AZURE_APP_ID: GlobalConfigService.load('AZURE_APP_ID', ''),
-      GIT_SHA: GIT_HASH,
-      ALLOWED_LOGIN_METHODS: allowed_login_methods
+      GIT_SHA: GIT_HASH
    }
  end

-  def allowed_login_methods
-    methods = ['email']
-    methods << 'google_oauth' if GlobalConfigService.load('ENABLE_GOOGLE_OAUTH_LOGIN', 'true').to_s != 'false'
-    methods << 'saml' if ChatwootHub.pricing_plan != 'community' && GlobalConfigService.load('ENABLE_SAML_SSO_LOGIN', 'true').to_s != 'false'
-    methods
-  end
-
  def set_application_pack
    @application_pack = if request.path.include?('/auth') || request.path.include?('/login')
                          'v3app'
@@ -15,20 +15,14 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
  end

  def create
-    errors = []
    params['app_config'].each do |key, value|
      next unless @allowed_configs.include?(key)

      i = InstallationConfig.where(name: key).first_or_create(value: value, locked: false)
      i.value = value
-      errors.concat(i.errors.full_messages) unless i.save
-    end
-
-    if errors.any?
-      redirect_to super_admin_app_config_path(config: @config), alert: errors.join(', ')
-    else
-      redirect_to super_admin_settings_path, notice: "App Configs - #{@config.titleize} updated successfully"
+      i.save!
    end
+    redirect_to super_admin_settings_path, notice: "App Configs - #{@config.titleize} updated successfully"
  end

  private
@@ -48,13 +42,10 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
      'instagram' => %w[INSTAGRAM_APP_ID INSTAGRAM_APP_SECRET INSTAGRAM_VERIFY_TOKEN INSTAGRAM_API_VERSION ENABLE_INSTAGRAM_CHANNEL_HUMAN_AGENT],
      'whatsapp_embedded' => %w[WHATSAPP_APP_ID WHATSAPP_APP_SECRET WHATSAPP_CONFIGURATION_ID WHATSAPP_API_VERSION],
      'notion' => %w[NOTION_CLIENT_ID NOTION_CLIENT_SECRET],
-      'google' => %w[GOOGLE_OAUTH_CLIENT_ID GOOGLE_OAUTH_CLIENT_SECRET GOOGLE_OAUTH_REDIRECT_URI ENABLE_GOOGLE_OAUTH_LOGIN]
+      'google' => %w[GOOGLE_OAUTH_CLIENT_ID GOOGLE_OAUTH_CLIENT_SECRET GOOGLE_OAUTH_REDIRECT_URI]
    }

-    @allowed_configs = mapping.fetch(
-      @config,
-      %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS WEBHOOK_TIMEOUT MAXIMUM_FILE_UPLOAD_SIZE]
-    )
+    @allowed_configs = mapping.fetch(@config, %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS])
  end
 end

@@ -14,14 +14,7 @@ class WidgetsController < ActionController::Base
  private

  def set_global_config
-    @global_config = GlobalConfig.get(
-      'LOGO_THUMBNAIL',
-      'BRAND_NAME',
-      'WIDGET_BRAND_URL',
-      'DIRECT_UPLOADS_ENABLED',
-      'MAXIMUM_FILE_UPLOAD_SIZE',
-      'INSTALLATION_NAME'
-    )
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL', 'DIRECT_UPLOADS_ENABLED', 'INSTALLATION_NAME')
  end

  def set_web_widget
@@ -1,24 +0,0 @@
-# Provides utility methods for data transformation, hash manipulation, and JSON parsing.
-# This module contains helper methods for converting between different data types,
-# normalizing hashes, and safely handling JSON operations.
-module DataHelper
-  # Ensures a hash supports indifferent access (string or symbol keys).
-  # Returns an empty hash if the input is blank.
-  def ensure_indifferent_access(hash)
-    return {} if hash.blank?
-
-    hash.respond_to?(:with_indifferent_access) ? hash.with_indifferent_access : hash
-  end
-
-  def convert_to_hash(obj)
-    return obj.to_unsafe_h if obj.instance_of?(ActionController::Parameters)
-
-    obj
-  end
-
-  def safe_parse_json(content)
-    JSON.parse(content, symbolize_names: true)
-  rescue JSON::ParserError
-    {}
-  end
-end
@@ -4,19 +4,6 @@ module EmailHelper
    domain.split('.').first
  end

-  def render_email_html(content)
-    return '' if content.blank?
-
-    ChatwootMarkdownRenderer.new(content).render_message.to_s
-  end
-
-  # Raise a standard error if any email address is invalid
-  def validate_email_addresses(emails_to_test)
-    emails_to_test&.each do |email|
-      raise StandardError, 'Invalid email address' unless email.match?(URI::MailTo::EMAIL_REGEXP)
-    end
-  end
-
  # ref: https://www.rfc-editor.org/rfc/rfc5233.html
  # This is not a  mandatory requirement for email addresses, but it is a common practice.
  # john+test@xyc.com is the same as john@xyc.com
@@ -34,10 +21,6 @@ module EmailHelper
    end
  end

-  def normalize_email_body(content)
-    content.to_s.gsub("\r\n", "\n")
-  end
-
  def modified_liquid_content(email)
    # This regex is used to match the code blocks in the content
    # We don't want to process liquid in code blocks
@@ -46,10 +29,7 @@ module EmailHelper

  def message_drops(conversation)
    {
-      'contact' => ContactDrop.new(conversation.contact),
-      'conversation' => ConversationDrop.new(conversation),
-      'inbox' => InboxDrop.new(conversation.inbox),
-      'account' => AccountDrop.new(conversation.account)
+      'contact' => ContactDrop.new(conversation.contact)
    }
  end
 end
@@ -9,13 +9,6 @@ captain:
  icon: 'icon-captain'
  config_key: 'captain'
  enterprise: true
-saml:
-  name: 'SAML SSO'
-  description: 'Configuration for controlling SAML Single Sign-On availability'
-  enabled: <%= ChatwootApp.enterprise? %>
-  icon: 'icon-lock-line'
-  config_key: 'saml'
-  enterprise: true
 custom_branding:
  name: 'Custom Branding'
  description: 'Apply your own branding to this installation.'
@@ -1,5 +1,6 @@
 <script>
 import { mapGetters } from 'vuex';
+import AddAccountModal from './components/app/AddAccountModal.vue';
 import LoadingState from './components/widgets/LoadingState.vue';
 import NetworkNotification from './components/NetworkNotification.vue';
 import UpdateBanner from './components/app/UpdateBanner.vue';
@@ -24,6 +25,7 @@ export default {
  name: 'App',

  components: {
+    AddAccountModal,
    LoadingState,
    NetworkNotification,
    UpdateBanner,
@@ -49,6 +51,7 @@ export default {
  },
  data() {
    return {
+      showAddAccountModal: false,
      latestChatwootVersion: null,
      reconnectService: null,
    };
@@ -61,12 +64,21 @@ export default {
      authUIFlags: 'getAuthUIFlags',
      accountUIFlags: 'accounts/getUIFlags',
    }),
+    hasAccounts() {
+      const { accounts = [] } = this.currentUser || {};
+      return accounts.length > 0;
+    },
    hideOnOnboardingView() {
      return !isOnOnboardingView(this.$route);
    },
  },

  watch: {
+    currentUser() {
+      if (!this.hasAccounts) {
+        this.showAddAccountModal = true;
+      }
+    },
    currentAccountId: {
      immediate: true,
      handler() {
@@ -144,6 +156,7 @@ export default {
        <component :is="Component" />
      </transition>
    </router-view>
+    <AddAccountModal :show="showAddAccountModal" :has-accounts="hasAccounts" />
    <WootSnackbarBox />
    <NetworkNotification />
  </div>
@@ -1,37 +0,0 @@
-/* global axios */
-import ApiClient from './ApiClient';
-
-export const buildCompanyParams = (page, sort) => {
-  let params = `page=${page}`;
-  if (sort) {
-    params = `${params}&sort=${sort}`;
-  }
-  return params;
-};
-
-export const buildSearchParams = (query, page, sort) => {
-  let params = `q=${encodeURIComponent(query)}&page=${page}`;
-  if (sort) {
-    params = `${params}&sort=${sort}`;
-  }
-  return params;
-};
-
-class CompanyAPI extends ApiClient {
-  constructor() {
-    super('companies', { accountScoped: true });
-  }
-
-  get(params = {}) {
-    const { page = 1, sort = 'name' } = params;
-    const requestURL = `${this.url}?${buildCompanyParams(page, sort)}`;
-    return axios.get(requestURL);
-  }
-
-  search(query = '', page = 1, sort = 'name') {
-    const requestURL = `${this.url}/search?${buildSearchParams(query, page, sort)}`;
-    return axios.get(requestURL);
-  }
-}
-
-export default new CompanyAPI();
@@ -47,12 +47,6 @@ class ContactAPI extends ApiClient {
    return axios.get(`${this.url}/${contactId}/labels`);
  }

-  initiateCall(contactId, inboxId) {
-    return axios.post(`${this.url}/${contactId}/call`, {
-      inbox_id: inboxId,
-    });
-  }
-
  updateContactLabels(contactId, labels) {
    return axios.post(`${this.url}/${contactId}/labels`, { labels });
  }
@@ -23,10 +23,6 @@ class EnterpriseAccountAPI extends ApiClient {
      action_type: action,
    });
  }
-
-  createTopupCheckout(credits) {
-    return axios.post(`${this.url}topup_checkout`, { credits });
-  }
 }

 export default new EnterpriseAccountAPI();
@@ -11,8 +11,6 @@ describe('#enterpriseAccountAPI', () => {
    expect(accountAPI).toHaveProperty('delete');
    expect(accountAPI).toHaveProperty('checkout');
    expect(accountAPI).toHaveProperty('toggleDeletion');
-    expect(accountAPI).toHaveProperty('createTopupCheckout');
-    expect(accountAPI).toHaveProperty('getLimits');
  });

  describe('API calls', () => {
@@ -61,29 +59,5 @@ describe('#enterpriseAccountAPI', () => {
        { action_type: 'undelete' }
      );
    });
-
-    it('#createTopupCheckout with credits', () => {
-      accountAPI.createTopupCheckout(1000);
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/enterprise/api/v1/topup_checkout',
-        { credits: 1000 }
-      );
-    });
-
-    it('#createTopupCheckout with different credit amounts', () => {
-      const creditAmounts = [1000, 2500, 6000, 12000];
-      creditAmounts.forEach(credits => {
-        accountAPI.createTopupCheckout(credits);
-        expect(axiosMock.post).toHaveBeenCalledWith(
-          '/enterprise/api/v1/topup_checkout',
-          { credits }
-        );
-      });
-    });
-
-    it('#getLimits', () => {
-      accountAPI.getLimits();
-      expect(axiosMock.get).toHaveBeenCalledWith('/enterprise/api/v1/limits');
-    });
  });
 });
@@ -63,9 +63,10 @@ class ConversationApi extends ApiClient {
  }

  assignAgent({ conversationId, agentId }) {
-    return axios.post(`${this.url}/${conversationId}/assignments`, {
-      assignee_id: agentId,
-    });
+    return axios.post(
+      `${this.url}/${conversationId}/assignments?assignee_id=${agentId}`,
+      {}
+    );
  }

  assignTeam({ conversationId, teamId }) {
@@ -57,12 +57,6 @@ class OpenAIAPI extends ApiClient {
      content,
    };

-    // Always include conversation_display_id when available for session tracking
-    if (conversationId) {
-      data.conversation_display_id = conversationId;
-    }
-
-    // For conversation-level events, only send conversation_display_id
    if (this.conversation_events.includes(type)) {
      data = {
        conversation_display_id: conversationId,
@@ -1,142 +0,0 @@
-import companyAPI, {
-  buildCompanyParams,
-  buildSearchParams,
-} from '../companies';
-import ApiClient from '../ApiClient';
-
-describe('#CompanyAPI', () => {
-  it('creates correct instance', () => {
-    expect(companyAPI).toBeInstanceOf(ApiClient);
-    expect(companyAPI).toHaveProperty('get');
-    expect(companyAPI).toHaveProperty('show');
-    expect(companyAPI).toHaveProperty('create');
-    expect(companyAPI).toHaveProperty('update');
-    expect(companyAPI).toHaveProperty('delete');
-    expect(companyAPI).toHaveProperty('search');
-  });
-
-  describe('API calls', () => {
-    const originalAxios = window.axios;
-    const axiosMock = {
-      post: vi.fn(() => Promise.resolve()),
-      get: vi.fn(() => Promise.resolve()),
-      patch: vi.fn(() => Promise.resolve()),
-      delete: vi.fn(() => Promise.resolve()),
-    };
-
-    beforeEach(() => {
-      window.axios = axiosMock;
-    });
-
-    afterEach(() => {
-      window.axios = originalAxios;
-    });
-
-    it('#get with default params', () => {
-      companyAPI.get({});
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/companies?page=1&sort=name'
-      );
-    });
-
-    it('#get with page and sort params', () => {
-      companyAPI.get({ page: 2, sort: 'domain' });
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/companies?page=2&sort=domain'
-      );
-    });
-
-    it('#get with descending sort', () => {
-      companyAPI.get({ page: 1, sort: '-created_at' });
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/companies?page=1&sort=-created_at'
-      );
-    });
-
-    it('#search with query', () => {
-      companyAPI.search('acme', 1, 'name');
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/companies/search?q=acme&page=1&sort=name'
-      );
-    });
-
-    it('#search with special characters in query', () => {
-      companyAPI.search('acme & co', 2, 'domain');
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/companies/search?q=acme%20%26%20co&page=2&sort=domain'
-      );
-    });
-
-    it('#search with descending sort', () => {
-      companyAPI.search('test', 1, '-created_at');
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/companies/search?q=test&page=1&sort=-created_at'
-      );
-    });
-
-    it('#search with empty query', () => {
-      companyAPI.search('', 1, 'name');
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/companies/search?q=&page=1&sort=name'
-      );
-    });
-  });
-});
-
-describe('#buildCompanyParams', () => {
-  it('returns correct string with page only', () => {
-    expect(buildCompanyParams(1)).toBe('page=1');
-  });
-
-  it('returns correct string with page and sort', () => {
-    expect(buildCompanyParams(1, 'name')).toBe('page=1&sort=name');
-  });
-
-  it('returns correct string with different page', () => {
-    expect(buildCompanyParams(3, 'domain')).toBe('page=3&sort=domain');
-  });
-
-  it('returns correct string with descending sort', () => {
-    expect(buildCompanyParams(1, '-created_at')).toBe(
-      'page=1&sort=-created_at'
-    );
-  });
-
-  it('returns correct string without sort parameter', () => {
-    expect(buildCompanyParams(2, '')).toBe('page=2');
-  });
-});
-
-describe('#buildSearchParams', () => {
-  it('returns correct string with all parameters', () => {
-    expect(buildSearchParams('acme', 1, 'name')).toBe(
-      'q=acme&page=1&sort=name'
-    );
-  });
-
-  it('returns correct string with special characters', () => {
-    expect(buildSearchParams('acme & co', 2, 'domain')).toBe(
-      'q=acme%20%26%20co&page=2&sort=domain'
-    );
-  });
-
-  it('returns correct string with empty query', () => {
-    expect(buildSearchParams('', 1, 'name')).toBe('q=&page=1&sort=name');
-  });
-
-  it('returns correct string without sort parameter', () => {
-    expect(buildSearchParams('test', 1, '')).toBe('q=test&page=1');
-  });
-
-  it('returns correct string with descending sort', () => {
-    expect(buildSearchParams('company', 3, '-created_at')).toBe(
-      'q=company&page=3&sort=-created_at'
-    );
-  });
-
-  it('encodes special characters correctly', () => {
-    expect(buildSearchParams('test@example.com', 1, 'name')).toBe(
-      'q=test%40example.com&page=1&sort=name'
-    );
-  });
-});
@@ -92,10 +92,8 @@ describe('#ConversationAPI', () => {
    it('#assignAgent', () => {
      conversationAPI.assignAgent({ conversationId: 12, agentId: 34 });
      expect(axiosMock.post).toHaveBeenCalledWith(
-        `/api/v1/conversations/12/assignments`,
-        {
-          assignee_id: 34,
-        }
+        `/api/v1/conversations/12/assignments?assignee_id=34`,
+        {}
      );
    });

@@ -1,95 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { formatDistanceToNow } from 'date-fns';
-
-import CardLayout from 'dashboard/components-next/CardLayout.vue';
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-
-const props = defineProps({
-  id: { type: Number, required: true },
-  name: { type: String, default: '' },
-  domain: { type: String, default: '' },
-  contactsCount: { type: Number, default: 0 },
-  description: { type: String, default: '' },
-  avatarUrl: { type: String, default: '' },
-  updatedAt: { type: [String, Number], default: null },
-});
-
-const emit = defineEmits(['showCompany']);
-
-const { t } = useI18n();
-
-const onClickViewDetails = () => emit('showCompany', props.id);
-
-const displayName = computed(() => props.name || t('COMPANIES.UNNAMED'));
-
-const avatarSource = computed(() => props.avatarUrl || null);
-
-const formattedUpdatedAt = computed(() => {
-  if (!props.updatedAt) return '';
-  return formatDistanceToNow(new Date(props.updatedAt), { addSuffix: true });
-});
-</script>
-
-<template>
-  <CardLayout layout="row" @click="onClickViewDetails">
-    <div class="flex items-center justify-start flex-1 gap-4">
-      <Avatar
-        :username="displayName"
-        :src="avatarSource"
-        class="shrink-0"
-        :name="name"
-        :size="48"
-        hide-offline-status
-        rounded-full
-      />
-      <div class="flex flex-col gap-0.5 flex-1 min-w-0">
-        <div class="flex flex-wrap items-center gap-x-4 gap-y-1 min-w-0">
-          <span class="text-base font-medium truncate text-n-slate-12">
-            {{ displayName }}
-          </span>
-          <span
-            v-if="domain && description"
-            class="inline-flex items-center gap-1.5 text-sm text-n-slate-11 truncate"
-          >
-            <Icon icon="i-lucide-globe" size="size-3.5 text-n-slate-11" />
-            <span class="truncate">{{ domain }}</span>
-          </span>
-        </div>
-        <div class="flex items-center justify-between">
-          <div class="flex flex-wrap items-center gap-x-3 gap-y-1 min-w-0">
-            <span
-              v-if="domain && !description"
-              class="inline-flex items-center gap-1.5 text-sm text-n-slate-11 truncate"
-            >
-              <Icon icon="i-lucide-globe" size="size-3.5 text-n-slate-11" />
-              <span class="truncate">{{ domain }}</span>
-            </span>
-            <span v-if="description" class="text-sm text-n-slate-11 truncate">
-              {{ description }}
-            </span>
-            <div
-              v-if="(description || domain) && contactsCount"
-              class="w-px h-3 bg-n-slate-6"
-            />
-            <span
-              v-if="contactsCount"
-              class="inline-flex items-center gap-1.5 text-sm text-n-slate-11 truncate"
-            >
-              <Icon icon="i-lucide-contact" size="size-3.5 text-n-slate-11" />
-              {{ t('COMPANIES.CONTACTS_COUNT', { n: contactsCount }) }}
-            </span>
-          </div>
-          <span
-            v-if="updatedAt"
-            class="inline-flex items-center gap-1.5 text-sm text-n-slate-11 flex-shrink-0"
-          >
-            {{ formattedUpdatedAt }}
-          </span>
-        </div>
-      </div>
-    </div>
-  </CardLayout>
-</template>
@@ -1,55 +0,0 @@
-<script setup>
-import Input from 'dashboard/components-next/input/Input.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import CompanySortMenu from './components/CompanySortMenu.vue';
-
-defineProps({
-  showSearch: { type: Boolean, default: true },
-  searchValue: { type: String, default: '' },
-  headerTitle: { type: String, required: true },
-  activeSort: { type: String, default: 'last_activity_at' },
-  activeOrdering: { type: String, default: '' },
-});
-
-const emit = defineEmits(['search', 'update:sort']);
-</script>
-
-<template>
-  <header class="sticky top-0 z-10">
-    <div
-      class="flex items-start sm:items-center justify-between w-full py-6 px-6 gap-2 mx-auto max-w-[60rem]"
-    >
-      <span class="text-xl font-medium truncate text-n-slate-12">
-        {{ headerTitle }}
-      </span>
-      <div class="flex items-center flex-row flex-shrink-0 gap-2">
-        <div class="flex items-center">
-          <CompanySortMenu
-            :active-sort="activeSort"
-            :active-ordering="activeOrdering"
-            @update:sort="emit('update:sort', $event)"
-          />
-        </div>
-        <div v-if="showSearch" class="flex items-center gap-2 w-full">
-          <Input
-            :model-value="searchValue"
-            type="search"
-            :placeholder="$t('CONTACTS_LAYOUT.HEADER.SEARCH_PLACEHOLDER')"
-            :custom-input-class="[
-              'h-8 [&:not(.focus)]:!border-transparent bg-n-alpha-2 dark:bg-n-solid-1 ltr:!pl-8 !py-1 rtl:!pr-8',
-            ]"
-            class="w-full"
-            @input="emit('search', $event.target.value)"
-          >
-            <template #prefix>
-              <Icon
-                icon="i-lucide-search"
-                class="absolute -translate-y-1/2 text-n-slate-11 size-4 top-1/2 ltr:left-2 rtl:right-2"
-              />
-            </template>
-          </Input>
-        </div>
-      </div>
-    </div>
-  </header>
-</template>
@@ -1,116 +0,0 @@
-<script setup>
-import { ref, computed, toRef } from 'vue';
-import { useI18n } from 'vue-i18n';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import SelectMenu from 'dashboard/components-next/selectmenu/SelectMenu.vue';
-
-const props = defineProps({
-  activeSort: {
-    type: String,
-    default: 'name',
-  },
-  activeOrdering: {
-    type: String,
-    default: '',
-  },
-});
-
-const emit = defineEmits(['update:sort']);
-
-const { t } = useI18n();
-
-const isMenuOpen = ref(false);
-
-const sortMenus = [
-  {
-    label: t('COMPANIES.SORT_BY.OPTIONS.NAME'),
-    value: 'name',
-  },
-  {
-    label: t('COMPANIES.SORT_BY.OPTIONS.DOMAIN'),
-    value: 'domain',
-  },
-  {
-    label: t('COMPANIES.SORT_BY.OPTIONS.CREATED_AT'),
-    value: 'created_at',
-  },
-];
-
-const orderingMenus = [
-  {
-    label: t('COMPANIES.ORDER.OPTIONS.ASCENDING'),
-    value: '',
-  },
-  {
-    label: t('COMPANIES.ORDER.OPTIONS.DESCENDING'),
-    value: '-',
-  },
-];
-
-// Converted the props to refs for better reactivity
-const activeSort = toRef(props, 'activeSort');
-
-const activeOrdering = toRef(props, 'activeOrdering');
-
-const activeSortLabel = computed(() => {
-  const selectedMenu = sortMenus.find(menu => menu.value === activeSort.value);
-  return selectedMenu?.label || t('COMPANIES.SORT_BY.LABEL');
-});
-
-const activeOrderingLabel = computed(() => {
-  const selectedMenu = orderingMenus.find(
-    menu => menu.value === activeOrdering.value
-  );
-  return selectedMenu?.label || t('COMPANIES.ORDER.LABEL');
-});
-
-const handleSortChange = value => {
-  emit('update:sort', { sort: value, order: props.activeOrdering });
-};
-
-const handleOrderChange = value => {
-  emit('update:sort', { sort: props.activeSort, order: value });
-};
-</script>
-
-<template>
-  <div class="relative">
-    <Button
-      icon="i-lucide-arrow-down-up"
-      color="slate"
-      size="sm"
-      variant="ghost"
-      :class="isMenuOpen ? 'bg-n-alpha-2' : ''"
-      @click="isMenuOpen = !isMenuOpen"
-    />
-    <div
-      v-if="isMenuOpen"
-      v-on-clickaway="() => (isMenuOpen = false)"
-      class="absolute top-full mt-1 ltr:-right-32 rtl:-left-32 sm:ltr:right-0 sm:rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
-    >
-      <div class="flex items-center justify-between gap-2">
-        <span class="text-sm text-n-slate-12">
-          {{ t('COMPANIES.SORT_BY.LABEL') }}
-        </span>
-        <SelectMenu
-          :model-value="activeSort"
-          :options="sortMenus"
-          :label="activeSortLabel"
-          @update:model-value="handleSortChange"
-        />
-      </div>
-      <div class="flex items-center justify-between gap-2">
-        <span class="text-sm text-n-slate-12">
-          {{ t('COMPANIES.ORDER.LABEL') }}
-        </span>
-        <SelectMenu
-          :model-value="activeOrdering"
-          :options="orderingMenus"
-          :label="activeOrderingLabel"
-          @update:model-value="handleOrderChange"
-        />
-      </div>
-    </div>
-  </div>
-</template>
@@ -1,51 +0,0 @@
-<script setup>
-import CompanyHeader from './CompaniesHeader/CompanyHeader.vue';
-import PaginationFooter from 'dashboard/components-next/pagination/PaginationFooter.vue';
-
-defineProps({
-  searchValue: { type: String, default: '' },
-  headerTitle: { type: String, default: '' },
-  currentPage: { type: Number, default: 1 },
-  totalItems: { type: Number, default: 100 },
-  activeSort: { type: String, default: 'name' },
-  activeOrdering: { type: String, default: '' },
-  showPaginationFooter: { type: Boolean, default: true },
-});
-
-const emit = defineEmits(['update:currentPage', 'update:sort', 'search']);
-
-const updateCurrentPage = page => {
-  emit('update:currentPage', page);
-};
-</script>
-
-<template>
-  <section
-    class="flex w-full h-full gap-4 overflow-hidden justify-evenly bg-n-background"
-  >
-    <div class="flex flex-col w-full h-full transition-all duration-300">
-      <CompanyHeader
-        :search-value="searchValue"
-        :header-title="headerTitle"
-        :active-sort="activeSort"
-        :active-ordering="activeOrdering"
-        @search="emit('search', $event)"
-        @update:sort="emit('update:sort', $event)"
-      />
-      <main class="flex-1 overflow-y-auto">
-        <div class="w-full mx-auto max-w-[60rem]">
-          <slot name="default" />
-        </div>
-      </main>
-      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-0 px-4 pb-4">
-        <PaginationFooter
-          current-page-info="COMPANIES_LAYOUT.PAGINATION_FOOTER.SHOWING"
-          :current-page="currentPage"
-          :total-items="totalItems"
-          :items-per-page="25"
-          @update:current-page="updateCurrentPage"
-        />
-      </footer>
-    </div>
-  </section>
-</template>
@@ -102,7 +102,6 @@ const closeMobileSidebar = () => {
              />
              <VoiceCallButton
                :phone="selectedContact?.phoneNumber"
-                :contact-id="contactId"
                :label="$t('CONTACT_PANEL.CALL')"
                size="sm"
              />
@@ -1,18 +1,15 @@
 <script setup>
 import { computed, ref, useAttrs } from 'vue';
 import { useI18n } from 'vue-i18n';
-import { useRoute, useRouter } from 'vue-router';
-import { useMapGetter, useStore } from 'dashboard/composables/store';
+import { useMapGetter } from 'dashboard/composables/store';
 import { INBOX_TYPES } from 'dashboard/helper/inbox';
 import { useAlert } from 'dashboard/composables';
-import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';

 import Button from 'dashboard/components-next/button/Button.vue';
 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';

 const props = defineProps({
  phone: { type: String, default: '' },
-  contactId: { type: [String, Number], required: true },
  label: { type: String, default: '' },
  icon: { type: [String, Object, Function], default: '' },
  size: { type: String, default: 'sm' },
@@ -21,17 +18,10 @@ const props = defineProps({

 defineOptions({ inheritAttrs: false });
 const attrs = useAttrs();
-const route = useRoute();
-const router = useRouter();
-const store = useStore();

 const { t } = useI18n();

-const dialogRef = ref(null);
-
 const inboxesList = useMapGetter('inboxes/getInboxes');
-const contactsUiFlags = useMapGetter('contacts/getUIFlags');
-
 const voiceInboxes = computed(() =>
  (inboxesList.value || []).filter(
    inbox => inbox.channel_type === INBOX_TYPES.VOICE
@@ -42,51 +32,20 @@ const hasVoiceInboxes = computed(() => voiceInboxes.value.length > 0);
 // Unified behavior: hide when no phone
 const shouldRender = computed(() => hasVoiceInboxes.value && !!props.phone);

-const isInitiatingCall = computed(() => {
-  return contactsUiFlags.value?.isInitiatingCall || false;
-});
+const dialogRef = ref(null);

-const navigateToConversation = conversationId => {
-  const accountId = route.params.accountId;
-  if (conversationId && accountId) {
-    const path = frontendURL(
-      conversationUrl({
-        accountId,
-        id: conversationId,
-      })
-    );
-    router.push({ path });
-  }
-};
-
-const startCall = async inboxId => {
-  if (isInitiatingCall.value) return;
-
-  try {
-    const response = await store.dispatch('contacts/initiateCall', {
-      contactId: props.contactId,
-      inboxId,
-    });
-    useAlert(t('CONTACT_PANEL.CALL_INITIATED'));
-    navigateToConversation(response?.conversation_id);
-  } catch (error) {
-    const apiError = error?.message;
-    useAlert(apiError || t('CONTACT_PANEL.CALL_FAILED'));
-  }
-};
-
-const onClick = async () => {
+const onClick = () => {
  if (voiceInboxes.value.length > 1) {
    dialogRef.value?.open();
    return;
  }
-  const [inbox] = voiceInboxes.value;
-  await startCall(inbox.id);
+  useAlert(t('CONTACT_PANEL.CALL_UNDER_DEVELOPMENT'));
 };

-const onPickInbox = async inbox => {
+const onPickInbox = () => {
+  // Placeholder until actual call wiring happens
+  useAlert(t('CONTACT_PANEL.CALL_UNDER_DEVELOPMENT'));
  dialogRef.value?.close();
-  await startCall(inbox.id);
 };
 </script>

@@ -96,8 +55,6 @@ const onPickInbox = async inbox => {
      v-if="shouldRender"
      v-tooltip.top-end="tooltipLabel || null"
      v-bind="attrs"
-      :disabled="isInitiatingCall"
-      :is-loading="isInitiatingCall"
      :label="label"
      :icon="icon"
      :size="size"
@@ -1,6 +1,5 @@
 <script setup>
 import Button from 'dashboard/components-next/button/Button.vue';
-import ButtonGroup from 'dashboard/components-next/buttonGroup/ButtonGroup.vue';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { computed } from 'vue';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
@@ -56,17 +55,17 @@ useKeyboardEvents(keyboardEvents);
 </script>

 <template>
-  <ButtonGroup
-    class="flex flex-col justify-center items-center absolute top-36 xl:top-24 ltr:right-2 rtl:left-2 bg-n-solid-2/90 backdrop-blur-lg border border-n-weak/50 rounded-full gap-1.5 p-1.5 shadow-sm transition-shadow duration-200 hover:shadow"
+  <div
+    class="flex flex-col justify-center items-center absolute top-36 xl:top-24 ltr:right-2 rtl:left-2 bg-n-solid-2 border border-n-weak rounded-full gap-2 p-1"
  >
    <Button
      v-tooltip.top="$t('CONVERSATION.SIDEBAR.CONTACT')"
      ghost
      slate
      sm
-      class="!rounded-full transition-all duration-[250ms] ease-out active:!scale-95 active:!brightness-105 active:duration-75"
+      class="!rounded-full"
      :class="{
-        'bg-n-alpha-2 active:shadow-sm': isContactSidebarOpen,
+        'bg-n-alpha-2': isContactSidebarOpen,
      }"
      icon="i-ph-user-bold"
      @click="handleConversationSidebarToggle"
@@ -76,14 +75,13 @@ useKeyboardEvents(keyboardEvents);
      v-tooltip.bottom="$t('CONVERSATION.SIDEBAR.COPILOT')"
      ghost
      slate
-      sm
-      class="!rounded-full transition-all duration-[250ms] ease-out active:!scale-95 active:duration-75"
+      class="!rounded-full"
      :class="{
-        'bg-n-alpha-2 !text-n-iris-9 active:!brightness-105 active:shadow-sm':
-          isCopilotPanelOpen,
+        'bg-n-alpha-2 !text-n-iris-9': isCopilotPanelOpen,
      }"
+      sm
      icon="i-woot-captain"
      @click="handleCopilotSidebarToggle"
    />
-  </ButtonGroup>
+  </div>
 </template>
@@ -19,12 +19,8 @@ const props = defineProps({
  },
  enableVariables: { type: Boolean, default: false },
  enableCannedResponses: { type: Boolean, default: true },
+  enabledMenuOptions: { type: Array, default: () => [] },
  enableCaptainTools: { type: Boolean, default: false },
-  signature: { type: String, default: '' },
-  allowSignature: { type: Boolean, default: false },
-  sendWithSignature: { type: Boolean, default: false },
-  channelType: { type: String, default: '' },
-  medium: { type: String, default: '' },
 });

 const emit = defineEmits(['update:modelValue']);
@@ -102,12 +98,8 @@ watch(
        :disabled="disabled"
        :enable-variables="enableVariables"
        :enable-canned-responses="enableCannedResponses"
+        :enabled-menu-options="enabledMenuOptions"
        :enable-captain-tools="enableCaptainTools"
-        :signature="signature"
-        :allow-signature="allowSignature"
-        :send-with-signature="sendWithSignature"
-        :channel-type="channelType"
-        :medium="medium"
        @input="handleInput"
        @focus="handleFocus"
        @blur="handleBlur"
@@ -139,6 +131,19 @@ watch(
 .editor-wrapper {
  ::v-deep {
    .ProseMirror-menubar-wrapper {
+      @apply gap-2 !important;
+
+      .ProseMirror-menubar {
+        @apply bg-transparent dark:bg-transparent w-fit left-1 pt-0 h-5 !top-0 !relative !important;
+
+        .ProseMirror-menuitem {
+          @apply h-5 !important;
+        }
+
+        .ProseMirror-icon {
+          @apply p-1 w-3 h-3 text-n-slate-12 dark:text-n-slate-12 !important;
+        }
+      }
      .ProseMirror.ProseMirror-woot-style {
        p {
          @apply first:mt-0 !important;
@@ -172,7 +172,7 @@ const previewArticle = () => {
        @apply mr-0;

        .ProseMirror-icon {
-          @apply p-0 mt-0 !mr-0;
+          @apply p-0 mt-1 !mr-0;

          svg {
            width: 20px !important;
@@ -14,7 +14,6 @@ import {
 } from 'dashboard/helper/portalHelper';
 import wootConstants from 'dashboard/constants/globals';

-import ButtonGroup from 'dashboard/components-next/buttonGroup/ButtonGroup.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';

@@ -141,12 +140,11 @@ const updateArticleStatus = async ({ value }) => {
          :disabled="!articleId"
          @click="previewArticle"
        />
-        <ButtonGroup class="flex items-center">
+        <div class="flex items-center">
          <Button
            :label="t('HELP_CENTER.EDIT_ARTICLE_PAGE.HEADER.PUBLISH')"
            size="sm"
            class="ltr:rounded-r-none rtl:rounded-l-none"
-            no-animation
            :is-loading="isArticlePublishing"
            :disabled="
              status === ARTICLE_STATUSES.PUBLISHED ||
@@ -161,7 +159,6 @@ const updateArticleStatus = async ({ value }) => {
                icon="i-lucide-chevron-down"
                size="sm"
                :disabled="!articleId"
-                no-animation
                class="ltr:rounded-l-none rtl:rounded-r-none"
                @click.stop="showArticleActionMenu = !showArticleActionMenu"
              />
@@ -173,7 +170,7 @@ const updateArticleStatus = async ({ value }) => {
              />
            </OnClickOutside>
          </div>
-        </ButtonGroup>
+        </div>
      </div>
    </div>
  </div>
@@ -7,7 +7,7 @@ import { vOnClickOutside } from '@vueuse/components';
 import { ALLOWED_FILE_TYPES } from 'shared/constants/messages';
 import { useKeyboardEvents } from 'dashboard/composables/useKeyboardEvents';
 import FileUpload from 'vue-upload-component';
-import { INBOX_TYPES } from 'dashboard/helper/inbox';
+import { extractTextFromMarkdown } from 'dashboard/helper/editorHelper';

 import Button from 'dashboard/components-next/button/Button.vue';
 import WhatsAppOptions from './WhatsAppOptions.vue';
@@ -50,6 +50,12 @@ const EmojiInput = defineAsyncComponent(
  () => import('shared/components/emoji/EmojiInput.vue')
 );

+const signatureToApply = computed(() =>
+  props.isEmailOrWebWidgetInbox
+    ? props.messageSignature
+    : extractTextFromMarkdown(props.messageSignature)
+);
+
 const {
  fetchSignatureFlagFromUISettings,
  setSignatureFlagForInbox,
@@ -74,26 +80,19 @@ const isRegularMessageMode = computed(() => {
  return !props.isWhatsappInbox && !props.isTwilioWhatsAppInbox;
 });

-const isVoiceInbox = computed(() => props.channelType === INBOX_TYPES.VOICE);
-
-const shouldShowSignatureButton = computed(() => {
-  return (
-    props.hasSelectedInbox && isRegularMessageMode.value && !isVoiceInbox.value
-  );
-});
-
 const setSignature = () => {
-  if (props.messageSignature) {
+  if (signatureToApply.value) {
    if (sendWithSignature.value) {
-      emit('addSignature', props.messageSignature);
+      emit('addSignature', signatureToApply.value);
    } else {
-      emit('removeSignature', props.messageSignature);
+      emit('removeSignature', signatureToApply.value);
    }
  }
 };

 const toggleMessageSignature = () => {
  setSignatureFlagForInbox(props.channelType, !sendWithSignature.value);
+  setSignature();
 };

 // Added this watch to dynamically set signature on target inbox change.
@@ -103,7 +102,7 @@ watch(
  () => props.hasSelectedInbox,
  newValue => {
    nextTick(() => {
-      if (newValue && !isVoiceInbox.value) setSignature();
+      if (newValue && props.isEmailOrWebWidgetInbox) setSignature();
    });
  },
  { immediate: true }
@@ -222,7 +221,7 @@ useKeyboardEvents(keyboardEvents);
        />
      </FileUpload>
      <Button
-        v-if="shouldShowSignatureButton"
+        v-if="hasSelectedInbox && isRegularMessageMode"
        icon="i-lucide-signature"
        color="slate"
        size="sm"
@@ -39,7 +39,7 @@ const removeAttachment = id => {
 </script>

 <template>
-  <div class="flex flex-col gap-4 p-4 max-h-48 overflow-y-auto">
+  <div class="flex flex-col gap-4 p-4">
    <div
      v-if="filteredImageAttachments.length > 0"
      class="flex flex-wrap gap-3"
@@ -6,7 +6,7 @@ import { INBOX_TYPES } from 'dashboard/helper/inbox';
 import {
  appendSignature,
  removeSignature,
-  getEffectiveChannelType,
+  extractTextFromMarkdown,
 } from 'dashboard/helper/editorHelper';
 import {
  buildContactableInboxesList,
@@ -87,12 +87,6 @@ const whatsappMessageTemplates = computed(() =>

 const inboxChannelType = computed(() => props.targetInbox?.channelType || '');

-const inboxMedium = computed(() => props.targetInbox?.medium || '');
-
-const effectiveChannelType = computed(() =>
-  getEffectiveChannelType(inboxChannelType.value, inboxMedium.value)
-);
-
 const validationRules = computed(() => ({
  selectedContact: { required },
  targetInbox: { required },
@@ -200,36 +194,27 @@ const setSelectedContact = async ({ value, action, ...rest }) => {

 const handleInboxAction = ({ value, action, ...rest }) => {
  v$.value.$reset();
-  state.message = '';
  emit('updateTargetInbox', { ...rest });
  showInboxesDropdown.value = false;
  state.attachedFiles = [];
 };

-const removeSignatureFromMessage = () => {
-  // Always remove the signature from message content when inbox/contact is removed
-  // to ensure no leftover signature content remains
-  if (props.messageSignature) {
-    state.message = removeSignature(
-      state.message,
-      props.messageSignature,
-      effectiveChannelType.value
-    );
-  }
-};
-
 const removeTargetInbox = value => {
  v$.value.$reset();
-  removeSignatureFromMessage();
-  state.message = '';
+  // Remove the signature from message content
+  // Based on the Advance Editor (used in isEmailOrWebWidget) and Plain editor(all other inboxes except WhatsApp)
+  if (props.sendWithSignature) {
+    const signatureToRemove = inboxTypes.value.isEmailOrWebWidget
+      ? props.messageSignature
+      : extractTextFromMarkdown(props.messageSignature);
+    state.message = removeSignature(state.message, signatureToRemove);
+  }
  emit('updateTargetInbox', value);
  state.attachedFiles = [];
 };

 const clearSelectedContact = () => {
-  removeSignatureFromMessage();
  emit('clearSelectedContact');
-  state.message = '';
  state.attachedFiles = [];
 };

@@ -238,19 +223,11 @@ const onClickInsertEmoji = emoji => {
 };

 const handleAddSignature = signature => {
-  state.message = appendSignature(
-    state.message,
-    signature,
-    effectiveChannelType.value
-  );
+  state.message = appendSignature(state.message, signature);
 };

 const handleRemoveSignature = signature => {
-  state.message = removeSignature(
-    state.message,
-    signature,
-    effectiveChannelType.value
-  );
+  state.message = removeSignature(state.message, signature);
 };

 const handleAttachFile = files => {
@@ -374,10 +351,9 @@ const shouldShowMessageEditor = computed(() => {
      v-model="state.message"
      :message-signature="messageSignature"
      :send-with-signature="sendWithSignature"
+      :is-email-or-web-widget-inbox="inboxTypes.isEmailOrWebWidget"
      :has-errors="validationStates.isMessageInvalid"
      :has-attachments="state.attachedFiles.length > 0"
-      :channel-type="inboxChannelType"
-      :medium="targetInbox?.medium || ''"
    />

    <AttachmentPreviews
@@ -1,49 +1,122 @@
 <script setup>
-import { computed } from 'vue';
+import { ref, watch, computed, nextTick } from 'vue';
 import { useI18n } from 'vue-i18n';
+import {
+  appendSignature,
+  extractTextFromMarkdown,
+  removeSignature,
+} from 'dashboard/helper/editorHelper';

 import Editor from 'dashboard/components-next/Editor/Editor.vue';
+import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
+import CannedResponse from 'dashboard/components/widgets/conversation/CannedResponse.vue';

 const props = defineProps({
+  isEmailOrWebWidgetInbox: { type: Boolean, required: true },
  hasErrors: { type: Boolean, default: false },
  hasAttachments: { type: Boolean, default: false },
  sendWithSignature: { type: Boolean, default: false },
  messageSignature: { type: String, default: '' },
-  channelType: { type: String, default: '' },
-  medium: { type: String, default: '' },
 });

-const editorKey = computed(() => `editor-${props.channelType}-${props.medium}`);
-
 const { t } = useI18n();

 const modelValue = defineModel({
  type: String,
  default: '',
 });
+
+const state = ref({
+  hasSlashCommand: false,
+  showMentions: false,
+  mentionSearchKey: '',
+});
+
+const plainTextSignature = computed(() =>
+  extractTextFromMarkdown(props.messageSignature)
+);
+
+watch(
+  modelValue,
+  newValue => {
+    if (props.isEmailOrWebWidgetInbox) return;
+
+    const bodyWithoutSignature = newValue
+      ? removeSignature(newValue, plainTextSignature.value)
+      : '';
+
+    // Check if message starts with slash
+    const startsWithSlash = bodyWithoutSignature.startsWith('/');
+
+    // Update slash command and mentions state
+    state.value = {
+      ...state.value,
+      hasSlashCommand: startsWithSlash,
+      showMentions: startsWithSlash,
+      mentionSearchKey: startsWithSlash ? bodyWithoutSignature.slice(1) : '',
+    };
+  },
+  { immediate: true }
+);
+
+const hideMention = () => {
+  state.value.showMentions = false;
+};
+
+const replaceText = async message => {
+  // Only append signature on replace if sendWithSignature is true
+  const finalMessage = props.sendWithSignature
+    ? appendSignature(message, plainTextSignature.value)
+    : message;
+
+  await nextTick();
+  modelValue.value = finalMessage;
+};
 </script>

 <template>
  <div class="flex-1 h-full" :class="[!hasAttachments && 'min-h-[200px]']">
-    <Editor
-      :key="editorKey"
-      v-model="modelValue"
-      :placeholder="
-        t('COMPOSE_NEW_CONVERSATION.FORM.MESSAGE_EDITOR.PLACEHOLDER')
-      "
-      class="[&>div]:!border-transparent [&>div]:px-4 [&>div]:py-4 [&>div]:!bg-transparent h-full [&_.ProseMirror-woot-style]:!max-h-[200px]"
-      :class="
-        hasErrors
-          ? '[&_.empty-node]:before:!text-n-ruby-9 [&_.empty-node]:dark:before:!text-n-ruby-9'
-          : ''
-      "
-      enable-variables
-      :show-character-count="false"
-      :signature="messageSignature"
-      allow-signature
-      :send-with-signature="sendWithSignature"
-      :channel-type="channelType"
-      :medium="medium"
-    />
+    <template v-if="isEmailOrWebWidgetInbox">
+      <Editor
+        v-model="modelValue"
+        :placeholder="
+          t('COMPOSE_NEW_CONVERSATION.FORM.MESSAGE_EDITOR.PLACEHOLDER')
+        "
+        class="[&>div]:!border-transparent [&>div]:px-4 [&>div]:py-4 [&>div]:!bg-transparent h-full [&_.ProseMirror-woot-style]:!max-h-[200px]"
+        :class="
+          hasErrors
+            ? '[&_.empty-node]:before:!text-n-ruby-9 [&_.empty-node]:dark:before:!text-n-ruby-9'
+            : ''
+        "
+        enable-variables
+        :show-character-count="false"
+      />
+    </template>
+    <template v-else>
+      <TextArea
+        v-model="modelValue"
+        :placeholder="
+          t('COMPOSE_NEW_CONVERSATION.FORM.MESSAGE_EDITOR.PLACEHOLDER')
+        "
+        class="!px-0 [&>div]:!px-4 [&>div]:!border-transparent [&>div]:!bg-transparent"
+        :custom-text-area-class="
+          hasErrors
+            ? 'placeholder:!text-n-ruby-9 dark:placeholder:!text-n-ruby-9'
+            : ''
+        "
+        auto-height
+        allow-signature
+        :signature="messageSignature"
+        :send-with-signature="sendWithSignature"
+      >
+        <CannedResponse
+          v-if="state.showMentions && state.hasSlashCommand"
+          v-on-clickaway="hideMention"
+          class="normal-editor__canned-box"
+          :search-key="state.mentionSearchKey"
+          @replace="replaceText"
+        />
+      </TextArea>
+    </template>
  </div>
 </template>
@@ -36,7 +36,6 @@ const props = defineProps({
  icon: { type: [String, Object, Function], default: '' },
  trailingIcon: { type: Boolean, default: false },
  isLoading: { type: Boolean, default: false },
-  noAnimation: { type: Boolean, default: false },
 });

 const slots = useSlots();
@@ -180,18 +179,12 @@ const STYLE_CONFIG = {
    md: 'text-sm font-medium',
    lg: 'text-base',
  },
-  clickAnimation: {
-    xs: 'active:enabled:scale-[0.97]',
-    sm: 'active:enabled:scale-[0.97]',
-    md: 'active:enabled:scale-[0.98]',
-    lg: 'active:enabled:scale-[0.98]',
-  },
  justify: {
    start: 'justify-start',
    center: 'justify-center',
    end: 'justify-end',
  },
-  base: 'inline-flex items-center min-w-0 gap-2 transition-all duration-100 ease-out border-0 rounded-lg outline-1 outline disabled:opacity-50',
+  base: 'inline-flex items-center min-w-0 gap-2 transition-all duration-200 ease-in-out border-0 rounded-lg outline-1 outline disabled:opacity-50',
 };

 const variantClasses = computed(() => {
@@ -228,12 +221,6 @@ const linkButtonClasses = computed(() => {

  return classes.join(' ');
 });
-
-const animationClasses = computed(() => {
-  return props.noAnimation
-    ? ''
-    : STYLE_CONFIG.clickAnimation[computedSize.value];
-});
 </script>

 <template>
@@ -243,7 +230,6 @@ const animationClasses = computed(() => {
      [STYLE_CONFIG.base]: true,
      [isLink ? linkButtonClasses : buttonClasses]: true,
      [STYLE_CONFIG.fontSize[computedSize]]: true,
-      [animationClasses]: true,
      [STYLE_CONFIG.justify[computedJustify]]: true,
      'flex-row-reverse': trailingIcon && !isIconOnly,
    }"
@@ -1,20 +0,0 @@
-<script setup>
-defineProps({
-  noAnimation: {
-    type: Boolean,
-    default: false,
-  },
-});
-</script>
-
-<template>
-  <div
-    :class="
-      noAnimation
-        ? ''
-        : 'has-[button:not(:disabled):active]:scale-[0.98] transition-transform duration-150 ease-out'
-    "
-  >
-    <slot />
-  </div>
-</template>
@@ -1,17 +1,11 @@
 <script setup>
-import { ref, computed } from 'vue';
-import { OnClickOutside } from '@vueuse/components';
-import { useRoute } from 'vue-router';
-import { useI18n } from 'vue-i18n';
-import { useMapGetter } from 'dashboard/composables/store.js';
+import { computed } from 'vue';
 import { usePolicy } from 'dashboard/composables/usePolicy';
 import Button from 'dashboard/components-next/button/Button.vue';
 import BackButton from 'dashboard/components/widgets/BackButton.vue';
 import PaginationFooter from 'dashboard/components-next/pagination/PaginationFooter.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import Policy from 'dashboard/components/policy.vue';
-import AssistantSwitcher from 'dashboard/components-next/captain/pageComponents/switcher/AssistantSwitcher.vue';
-import CreateAssistantDialog from 'dashboard/components-next/captain/pageComponents/assistant/CreateAssistantDialog.vue';

 const props = defineProps({
  currentPage: {
@@ -62,36 +56,11 @@ const props = defineProps({
    type: Boolean,
    default: true,
  },
-  showAssistantSwitcher: {
-    type: Boolean,
-    default: true,
-  },
 });

 const emit = defineEmits(['click', 'close', 'update:currentPage']);
-
-const { t } = useI18n();
-
-const route = useRoute();
 const { shouldShowPaywall } = usePolicy();

-const showAssistantSwitcherDropdown = ref(false);
-const createAssistantDialogRef = ref(null);
-
-const assistants = useMapGetter('captainAssistants/getRecords');
-const uiFlags = useMapGetter('captainAssistants/getUIFlags');
-
-const currentAssistantId = computed(() => route.params.assistantId);
-const isFetchingAssistants = computed(() => uiFlags.value?.fetchingList);
-
-const activeAssistantName = computed(() => {
-  return (
-    assistants.value?.find(
-      assistant => assistant.id === Number(currentAssistantId.value)
-    )?.name || t('CAPTAIN.ASSISTANT_SWITCHER.NEW_ASSISTANT')
-  );
-});
-
 const showPaywall = computed(() => {
  return shouldShowPaywall(props.featureFlag);
 });
@@ -103,15 +72,6 @@ const handleButtonClick = () => {
 const handlePageChange = event => {
  emit('update:currentPage', event);
 };
-
-const toggleAssistantSwitcher = () => {
-  showAssistantSwitcherDropdown.value = !showAssistantSwitcherDropdown.value;
-};
-
-const handleCreateAssistant = () => {
-  showAssistantSwitcherDropdown.value = false;
-  createAssistantDialogRef.value.dialogRef.open();
-};
 </script>

 <template>
@@ -121,83 +81,37 @@ const handleCreateAssistant = () => {
        <div
          class="flex items-start lg:items-center justify-between w-full py-6 lg:py-0 lg:h-20 gap-4 lg:gap-2 flex-col lg:flex-row"
        >
-          <div class="flex gap-3 items-center">
-            <BackButton v-if="backUrl" :back-url="backUrl" />
-            <div
-              v-if="showAssistantSwitcher && !showPaywall"
-              class="flex items-center gap-2"
-            >
-              <div class="flex items-center gap-2">
-                <span
-                  v-if="!isFetchingAssistants"
-                  class="text-xl font-medium truncate text-n-slate-12"
-                >
-                  {{ activeAssistantName }}
-                </span>
-                <div class="relative group">
-                  <OnClickOutside
-                    @trigger="showAssistantSwitcherDropdown = false"
-                  >
-                    <Button
-                      icon="i-lucide-chevron-down"
-                      variant="ghost"
-                      color="slate"
-                      size="xs"
-                      :disabled="isFetchingAssistants"
-                      :is-loading="isFetchingAssistants"
-                      class="rounded-md group-hover:bg-n-slate-3 hover:bg-n-slate-3 [&>span]:size-4"
-                      @click="toggleAssistantSwitcher"
-                    />
-
-                    <AssistantSwitcher
-                      v-if="showAssistantSwitcherDropdown"
-                      class="absolute ltr:left-0 rtl:right-0 top-9"
-                      @close="showAssistantSwitcherDropdown = false"
-                      @create-assistant="handleCreateAssistant"
-                    />
-                  </OnClickOutside>
-                </div>
-              </div>
-            </div>
-            <div class="flex items-center gap-4">
-              <div
-                v-if="showAssistantSwitcher && !showPaywall && headerTitle"
-                class="w-0.5 h-4 rounded-2xl bg-n-weak"
-              />
-              <span
-                v-if="headerTitle"
-                class="text-xl font-medium text-n-slate-12"
-              >
+          <div class="flex gap-4 items-center">
+            <BackButton v-if="backUrl" :to="backUrl" />
+            <slot name="headerTitle">
+              <span class="text-xl font-medium text-n-slate-12">
                {{ headerTitle }}
              </span>
-              <div
-                v-if="!isEmpty && showKnowMore"
-                class="flex items-center gap-2"
-              >
-                <div class="w-0.5 h-4 rounded-2xl bg-n-weak" />
-                <slot name="knowMore" />
-              </div>
+            </slot>
+            <div
+              v-if="!isEmpty && showKnowMore"
+              class="flex items-center gap-2"
+            >
+              <div class="w-0.5 h-4 rounded-2xl bg-n-weak" />
+              <slot name="knowMore" />
            </div>
          </div>

-          <div class="flex gap-2">
-            <slot name="search" />
-            <div
-              v-if="!showPaywall && buttonLabel"
-              v-on-clickaway="() => emit('close')"
-              class="relative group/captain-button"
-            >
-              <Policy :permissions="buttonPolicy">
-                <Button
-                  :label="buttonLabel"
-                  icon="i-lucide-plus"
-                  size="sm"
-                  class="group-hover/captain-button:brightness-110"
-                  @click="handleButtonClick"
-                />
-              </Policy>
-              <slot name="action" />
-            </div>
+          <div
+            v-if="!showPaywall && buttonLabel"
+            v-on-clickaway="() => emit('close')"
+            class="relative group/campaign-button"
+          >
+            <Policy :permissions="buttonPolicy">
+              <Button
+                :label="buttonLabel"
+                icon="i-lucide-plus"
+                size="sm"
+                class="group-hover/campaign-button:brightness-110"
+                @click="handleButtonClick"
+              />
+            </Policy>
+            <slot name="action" />
          </div>
        </div>
        <slot name="subHeader" />
@@ -230,6 +144,5 @@ const handleCreateAssistant = () => {
        @update:current-page="handlePageChange"
      />
    </footer>
-    <CreateAssistantDialog ref="createAssistantDialogRef" type="create" />
  </section>
 </template>
@@ -0,0 +1,91 @@
+<script setup>
+import { useRouter } from 'vue-router';
+import PaginationFooter from 'dashboard/components-next/pagination/PaginationFooter.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+import Breadcrumb from 'dashboard/components-next/breadcrumb/Breadcrumb.vue';
+
+defineProps({
+  isFetching: {
+    type: Boolean,
+    default: false,
+  },
+  isEmpty: {
+    type: Boolean,
+    default: false,
+  },
+  currentPage: {
+    type: Number,
+    default: 1,
+  },
+  totalCount: {
+    type: Number,
+    default: 100,
+  },
+  itemsPerPage: {
+    type: Number,
+    default: 25,
+  },
+  showPaginationFooter: {
+    type: Boolean,
+    default: false,
+  },
+  breadcrumbItems: {
+    type: Array,
+    default: () => [],
+  },
+});
+
+const emit = defineEmits(['update:currentPage']);
+
+const router = useRouter();
+
+const handlePageChange = event => {
+  emit('update:currentPage', event);
+};
+
+const handleBreadcrumbClick = item => {
+  router.push({
+    name: item.routeName,
+  });
+};
+</script>
+
+<template>
+  <section
+    class="px-6 flex flex-col w-full h-screen overflow-y-auto bg-n-background"
+  >
+    <div class="max-w-[60rem] mx-auto flex flex-col w-full h-full mb-4">
+      <header class="mb-7 sticky top-0 bg-n-background pt-4 z-20">
+        <Breadcrumb :items="breadcrumbItems" @click="handleBreadcrumbClick" />
+      </header>
+      <main class="flex gap-16 w-full flex-1 pb-16">
+        <section
+          v-if="$slots.body || $slots.emptyState || isFetching"
+          class="flex flex-col w-full"
+        >
+          <div
+            v-if="isFetching"
+            class="flex items-center justify-center py-10 text-n-slate-11"
+          >
+            <Spinner />
+          </div>
+          <div v-else-if="isEmpty">
+            <slot name="emptyState" />
+          </div>
+          <slot v-else name="body" />
+        </section>
+        <section v-if="$slots.controls" class="flex w-full">
+          <slot name="controls" />
+        </section>
+      </main>
+      <footer v-if="showPaginationFooter" class="sticky bottom-0 z-10 pb-4">
+        <PaginationFooter
+          :current-page="currentPage"
+          :total-items="totalCount"
+          :items-per-page="itemsPerPage"
+          @update:current-page="handlePageChange"
+        />
+      </footer>
+    </div>
+  </section>
+</template>
@@ -76,11 +76,12 @@ const handleAction = ({ action, value }) => {
 <template>
  <CardLayout>
    <div class="flex justify-between w-full gap-1">
-      <h6
-        class="text-base font-normal text-n-slate-12 line-clamp-1 hover:underline transition-colors"
+      <router-link
+        :to="{ name: 'captain_assistants_edit', params: { assistantId: id } }"
+        class="text-base text-n-slate-12 line-clamp-1 hover:underline transition-colors"
      >
        {{ name }}
-      </h6>
+      </router-link>
      <div class="flex items-center gap-2">
        <div
          v-on-clickaway="() => toggleDropdown(false)"
@@ -1,5 +1,5 @@
 <script setup>
-import { ref, watch } from 'vue';
+import { ref } from 'vue';
 import { useI18n } from 'vue-i18n';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 import MessageList from './MessageList.vue';
@@ -29,16 +29,6 @@ const resetConversation = () => {
  newMessage.value = '';
 };

-// Watch for assistant ID changes and reset conversation
-watch(
-  () => assistantId,
-  (newId, oldId) => {
-    if (oldId && newId !== oldId) {
-      resetConversation();
-    }
-  }
-);
-
 const sendMessage = async () => {
  if (!newMessage.value.trim() || isLoading.value) return;

@@ -75,17 +65,16 @@ const sendMessage = async () => {

 <template>
  <div
-    class="flex flex-col h-full rounded-xl border py-6 border-n-weak text-n-slate-11"
+    class="flex flex-col h-full rounded-lg p-4 border border-n-slate-4 text-n-slate-11"
  >
-    <div class="mb-8 px-6">
+    <div class="mb-4">
      <div class="flex justify-between items-center mb-1">
        <h3 class="text-lg font-medium">
          {{ t('CAPTAIN.PLAYGROUND.HEADER') }}
        </h3>
        <NextButton
          ghost
-          sm
-          slate
+          size="small"
          icon="i-lucide-rotate-ccw"
          @click="resetConversation"
        />
@@ -98,17 +87,17 @@ const sendMessage = async () => {
    <MessageList :messages="messages" :is-loading="isLoading" />

    <div
-      class="flex items-center mx-6 bg-n-background outline outline-1 outline-n-weak rounded-xl p-3"
+      class="flex items-center bg-n-solid-1 outline outline-n-container rounded-lg p-3"
    >
      <input
        v-model="newMessage"
-        class="flex-1 bg-transparent border-none focus:outline-none text-sm mb-0 text-n-slate-12 placeholder:text-n-slate-10"
+        class="flex-1 bg-transparent border-none focus:outline-none text-sm mb-0"
        :placeholder="t('CAPTAIN.PLAYGROUND.MESSAGE_PLACEHOLDER')"
        @keyup.enter="sendMessage"
      />
      <NextButton
        ghost
-        sm
+        size="small"
        :disabled="!newMessage.trim()"
        icon="i-lucide-send"
        @click="sendMessage"
@@ -35,8 +35,8 @@ const getAvatarName = sender =>

 const getMessageStyle = sender =>
  isUserMessage(sender)
-    ? 'bg-n-solid-blue text-n-slate-12 rounded-br-sm rounded-bl-xl rounded-t-xl'
-    : 'bg-n-solid-iris text-n-slate-12 rounded-bl-sm rounded-br-xl rounded-t-xl';
+    ? 'bg-n-strong text-n-white'
+    : 'bg-n-solid-iris text-n-slate-12';

 const scrollToBottom = async () => {
  await nextTick();
@@ -49,10 +49,7 @@ watch(() => props.messages.length, scrollToBottom);
 </script>

 <template>
-  <div
-    ref="messageContainer"
-    class="flex-1 overflow-y-auto mb-4 px-6 space-y-6"
-  >
+  <div ref="messageContainer" class="flex-1 overflow-y-auto mb-4 space-y-2">
    <div
      v-for="(message, index) in messages"
      :key="index"
@@ -60,20 +57,15 @@ watch(() => props.messages.length, scrollToBottom);
      :class="getMessageAlignment(message.sender)"
    >
      <div
-        class="flex items-end gap-1.5 max-w-[90%] md:max-w-[60%]"
+        class="flex items-start gap-1.5"
        :class="getMessageDirection(message.sender)"
      >
-        <Avatar
-          :name="getAvatarName(message.sender)"
-          rounded-full
-          :size="24"
-          class="shrink-0"
-        />
+        <Avatar :name="getAvatarName(message.sender)" rounded-full :size="24" />
        <div
-          class="px-4 py-3 text-sm [overflow-wrap:break-word]"
+          class="max-w-[80%] rounded-lg p-3 text-sm"
          :class="getMessageStyle(message.sender)"
        >
-          <div v-html="formatMessage(message.content)" />
+          <div class="break-words" v-html="formatMessage(message.content)" />
        </div>
      </div>
    </div>
@@ -0,0 +1,68 @@
+<script setup>
+import { computed, ref } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useI18n } from 'vue-i18n';
+import { OnClickOutside } from '@vueuse/components';
+import Button from 'dashboard/components-next/button/Button.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+
+const props = defineProps({
+  assistantId: {
+    type: [String, Number],
+    required: true,
+  },
+});
+
+const emit = defineEmits(['update']);
+const { t } = useI18n();
+const isFilterOpen = ref(false);
+
+const assistants = useMapGetter('captainAssistants/getRecords');
+const assistantOptions = computed(() => [
+  {
+    label: t(`CAPTAIN.RESPONSES.FILTER.ALL_ASSISTANTS`),
+    value: 'all',
+    action: 'filter',
+  },
+  ...assistants.value.map(assistant => ({
+    value: assistant.id,
+    label: assistant.name,
+    action: 'filter',
+  })),
+]);
+
+const selectedAssistantLabel = computed(() => {
+  const assistant = assistantOptions.value.find(
+    option => option.value === props.assistantId
+  );
+  return t('CAPTAIN.RESPONSES.FILTER.ASSISTANT', {
+    selected: assistant ? assistant.label : '',
+  });
+});
+
+const handleAssistantFilterChange = ({ value }) => {
+  isFilterOpen.value = false;
+  emit('update', value);
+};
+</script>
+
+<template>
+  <OnClickOutside @trigger="isFilterOpen = false">
+    <Button
+      :label="selectedAssistantLabel"
+      icon="i-lucide-chevron-down"
+      size="sm"
+      color="slate"
+      trailing-icon
+      class="max-w-48"
+      @click="isFilterOpen = !isFilterOpen"
+    />
+
+    <DropdownMenu
+      v-if="isFilterOpen"
+      :menu-items="assistantOptions"
+      class="mt-2"
+      @action="handleAssistantFilterChange"
+    />
+  </OnClickOutside>
+</template>
@@ -18,7 +18,7 @@ const props = defineProps({
    validator: value => ['create', 'edit'].includes(value),
  },
 });
-const emit = defineEmits(['close', 'created']);
+const emit = defineEmits(['close']);
 const { t } = useI18n();
 const store = useStore();

@@ -35,18 +35,8 @@ const i18nKey = computed(
  () => `CAPTAIN.ASSISTANTS.${props.type.toUpperCase()}`
 );

-const createAssistant = async assistantDetails => {
-  try {
-    const newAssistant = await store.dispatch(
-      'captainAssistants/create',
-      assistantDetails
-    );
-    emit('created', newAssistant);
-  } catch (error) {
-    const errorMessage = error?.message || t(`${i18nKey.value}.ERROR_MESSAGE`);
-    useAlert(errorMessage);
-  }
-};
+const createAssistant = assistantDetails =>
+  store.dispatch('captainAssistants/create', assistantDetails);

 const handleSubmit = async updatedAssistant => {
  try {
@@ -0,0 +1,333 @@
+<script setup>
+import { reactive, computed, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useVuelidate } from '@vuelidate/core';
+import { required, minLength } from '@vuelidate/validators';
+import { useMapGetter } from 'dashboard/composables/store';
+
+import Input from 'dashboard/components-next/input/Input.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import Editor from 'dashboard/components-next/Editor/Editor.vue';
+import Accordion from 'dashboard/components-next/Accordion/Accordion.vue';
+
+const props = defineProps({
+  mode: {
+    type: String,
+    required: true,
+    validator: value => ['edit', 'create'].includes(value),
+  },
+  assistant: {
+    type: Object,
+    default: () => ({}),
+  },
+});
+
+const emit = defineEmits(['submit']);
+
+const { t } = useI18n();
+
+const formState = {
+  uiFlags: useMapGetter('captainAssistants/getUIFlags'),
+};
+
+const initialState = {
+  name: '',
+  description: '',
+  productName: '',
+  welcomeMessage: '',
+  handoffMessage: '',
+  resolutionMessage: '',
+  instructions: '',
+  features: {
+    conversationFaqs: false,
+    memories: false,
+    citations: false,
+  },
+  temperature: 1,
+};
+
+const state = reactive({ ...initialState });
+
+const validationRules = {
+  name: { required, minLength: minLength(1) },
+  description: { required, minLength: minLength(1) },
+  productName: { required, minLength: minLength(1) },
+  welcomeMessage: { minLength: minLength(1) },
+  handoffMessage: { minLength: minLength(1) },
+  resolutionMessage: { minLength: minLength(1) },
+  instructions: { minLength: minLength(1) },
+};
+
+const v$ = useVuelidate(validationRules, state);
+
+const isLoading = computed(() => formState.uiFlags.value.creatingItem);
+
+const getErrorMessage = field => {
+  return v$.value[field].$error ? v$.value[field].$errors[0].$message : '';
+};
+
+const formErrors = computed(() => ({
+  name: getErrorMessage('name'),
+  description: getErrorMessage('description'),
+  productName: getErrorMessage('productName'),
+  welcomeMessage: getErrorMessage('welcomeMessage'),
+  handoffMessage: getErrorMessage('handoffMessage'),
+  resolutionMessage: getErrorMessage('resolutionMessage'),
+  instructions: getErrorMessage('instructions'),
+}));
+
+const updateStateFromAssistant = assistant => {
+  const { config = {} } = assistant;
+  state.name = assistant.name;
+  state.description = assistant.description;
+  state.productName = config.product_name;
+  state.welcomeMessage = config.welcome_message;
+  state.handoffMessage = config.handoff_message;
+  state.resolutionMessage = config.resolution_message;
+  state.instructions = config.instructions;
+  state.features = {
+    conversationFaqs: config.feature_faq || false,
+    memories: config.feature_memory || false,
+    citations: config.feature_citation || false,
+  };
+  state.temperature = config.temperature || 1;
+};
+
+const handleBasicInfoUpdate = async () => {
+  const result = await Promise.all([
+    v$.value.name.$validate(),
+    v$.value.description.$validate(),
+    v$.value.productName.$validate(),
+  ]).then(results => results.every(Boolean));
+  if (!result) return;
+
+  const payload = {
+    name: state.name,
+    description: state.description,
+    config: {
+      ...props.assistant.config,
+      product_name: state.productName,
+    },
+  };
+
+  emit('submit', payload);
+};
+
+const handleSystemMessagesUpdate = async () => {
+  const result = await Promise.all([
+    v$.value.welcomeMessage.$validate(),
+    v$.value.handoffMessage.$validate(),
+    v$.value.resolutionMessage.$validate(),
+  ]).then(results => results.every(Boolean));
+  if (!result) return;
+
+  const payload = {
+    config: {
+      ...props.assistant.config,
+      welcome_message: state.welcomeMessage,
+      handoff_message: state.handoffMessage,
+      resolution_message: state.resolutionMessage,
+    },
+  };
+
+  emit('submit', payload);
+};
+
+const handleInstructionsUpdate = async () => {
+  const result = await v$.value.instructions.$validate();
+  if (!result) return;
+
+  const payload = {
+    config: {
+      ...props.assistant.config,
+      temperature: state.temperature || 1,
+      instructions: state.instructions,
+    },
+  };
+
+  emit('submit', payload);
+};
+
+const handleFeaturesUpdate = () => {
+  const payload = {
+    config: {
+      ...props.assistant.config,
+      feature_faq: state.features.conversationFaqs,
+      feature_memory: state.features.memories,
+      feature_citation: state.features.citations,
+    },
+  };
+
+  emit('submit', payload);
+};
+
+watch(
+  () => props.assistant,
+  newAssistant => {
+    if (props.mode === 'edit' && newAssistant) {
+      updateStateFromAssistant(newAssistant);
+    }
+  },
+  { immediate: true }
+);
+</script>
+
+<template>
+  <form class="flex flex-col gap-4" @submit.prevent="handleSubmit">
+    <!-- Basic Information Section -->
+    <Accordion
+      :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.BASIC_INFO')"
+      is-open
+    >
+      <div class="flex flex-col gap-4 pt-4">
+        <Input
+          v-model="state.name"
+          :label="t('CAPTAIN.ASSISTANTS.FORM.NAME.LABEL')"
+          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.NAME.PLACEHOLDER')"
+          :message="formErrors.name"
+          :message-type="formErrors.name ? 'error' : 'info'"
+        />
+
+        <Editor
+          v-model="state.description"
+          :label="t('CAPTAIN.ASSISTANTS.FORM.DESCRIPTION.LABEL')"
+          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.DESCRIPTION.PLACEHOLDER')"
+          :message="formErrors.description"
+          :message-type="formErrors.description ? 'error' : 'info'"
+        />
+
+        <Input
+          v-model="state.productName"
+          :label="t('CAPTAIN.ASSISTANTS.FORM.PRODUCT_NAME.LABEL')"
+          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.PRODUCT_NAME.PLACEHOLDER')"
+          :message="formErrors.productName"
+          :message-type="formErrors.productName ? 'error' : 'info'"
+        />
+
+        <div class="flex justify-end">
+          <Button
+            size="small"
+            :loading="isLoading"
+            @click="handleBasicInfoUpdate"
+          >
+            {{ t('CAPTAIN.ASSISTANTS.FORM.UPDATE') }}
+          </Button>
+        </div>
+      </div>
+    </Accordion>
+
+    <!-- Instructions Section -->
+    <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.INSTRUCTIONS')">
+      <div class="flex flex-col gap-4">
+        <Editor
+          v-model="state.instructions"
+          :placeholder="t('CAPTAIN.ASSISTANTS.FORM.INSTRUCTIONS.PLACEHOLDER')"
+          :message="formErrors.instructions"
+          :max-length="20000"
+          :message-type="formErrors.instructions ? 'error' : 'info'"
+        />
+
+        <div class="flex flex-col gap-2 mt-4">
+          <label class="text-sm font-medium text-n-slate-12">
+            {{ t('CAPTAIN.ASSISTANTS.FORM.TEMPERATURE.LABEL') }}
+          </label>
+          <div class="flex items-center gap-4">
+            <input
+              v-model="state.temperature"
+              type="range"
+              min="0"
+              max="1"
+              step="0.1"
+              class="w-full"
+            />
+            <span class="text-sm text-n-slate-12">{{ state.temperature }}</span>
+          </div>
+          <p class="text-sm text-n-slate-11 italic">
+            {{ t('CAPTAIN.ASSISTANTS.FORM.TEMPERATURE.DESCRIPTION') }}
+          </p>
+        </div>
+        <div class="flex justify-end">
+          <Button
+            size="small"
+            :loading="isLoading"
+            :label="t('CAPTAIN.ASSISTANTS.FORM.UPDATE')"
+            @click="handleInstructionsUpdate"
+          />
+        </div>
+      </div>
+    </Accordion>
+
+    <!-- Greeting Messages Section -->
+    <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.SYSTEM_MESSAGES')">
+      <div class="flex flex-col gap-4 pt-4">
+        <Editor
+          v-model="state.handoffMessage"
+          :label="t('CAPTAIN.ASSISTANTS.FORM.HANDOFF_MESSAGE.LABEL')"
+          :placeholder="
+            t('CAPTAIN.ASSISTANTS.FORM.HANDOFF_MESSAGE.PLACEHOLDER')
+          "
+          :message="formErrors.handoffMessage"
+          :message-type="formErrors.handoffMessage ? 'error' : 'info'"
+        />
+
+        <Editor
+          v-model="state.resolutionMessage"
+          :label="t('CAPTAIN.ASSISTANTS.FORM.RESOLUTION_MESSAGE.LABEL')"
+          :placeholder="
+            t('CAPTAIN.ASSISTANTS.FORM.RESOLUTION_MESSAGE.PLACEHOLDER')
+          "
+          :message="formErrors.resolutionMessage"
+          :message-type="formErrors.resolutionMessage ? 'error' : 'info'"
+        />
+
+        <div class="flex justify-end">
+          <Button
+            size="small"
+            :loading="isLoading"
+            :label="t('CAPTAIN.ASSISTANTS.FORM.UPDATE')"
+            @click="handleSystemMessagesUpdate"
+          />
+        </div>
+      </div>
+    </Accordion>
+
+    <!-- Features Section -->
+    <Accordion :title="t('CAPTAIN.ASSISTANTS.FORM.SECTIONS.FEATURES')">
+      <div class="flex flex-col gap-4 pt-4">
+        <div class="flex flex-col gap-2">
+          <label class="text-sm font-medium text-n-slate-12">
+            {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.TITLE') }}
+          </label>
+          <div class="flex flex-col gap-2">
+            <label class="flex items-center gap-2">
+              <input
+                v-model="state.features.conversationFaqs"
+                type="checkbox"
+              />
+              {{
+                t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_CONVERSATION_FAQS')
+              }}
+            </label>
+            <label class="flex items-center gap-2">
+              <input v-model="state.features.memories" type="checkbox" />
+              {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_MEMORIES') }}
+            </label>
+            <label class="flex items-center gap-2">
+              <input v-model="state.features.citations" type="checkbox" />
+              {{ t('CAPTAIN.ASSISTANTS.FORM.FEATURES.ALLOW_CITATIONS') }}
+            </label>
+          </div>
+        </div>
+
+        <div class="flex justify-end">
+          <Button
+            size="small"
+            :loading="isLoading"
+            :label="t('CAPTAIN.ASSISTANTS.FORM.UPDATE')"
+            @click="handleFeaturesUpdate"
+          />
+        </div>
+      </div>
+    </Accordion>
+  </form>
+</template>
@@ -118,7 +118,6 @@ watch(
      :placeholder="t('CAPTAIN.ASSISTANTS.FORM.DESCRIPTION.PLACEHOLDER')"
      :message="formErrors.description"
      :message-type="formErrors.description ? 'error' : 'info'"
-      class="z-0"
    />

    <div class="flex flex-col gap-2">
@@ -3,8 +3,6 @@ import { reactive, computed, watch } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useVuelidate } from '@vuelidate/core';
 import { minLength } from '@vuelidate/validators';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
-import { useAccount } from 'dashboard/composables/useAccount';

 import Button from 'dashboard/components-next/button/Button.vue';
 import Editor from 'dashboard/components-next/Editor/Editor.vue';
@@ -19,16 +17,10 @@ const props = defineProps({
 const emit = defineEmits(['submit']);

 const { t } = useI18n();
-const { isCloudFeatureEnabled } = useAccount();
-
-const isCaptainV2Enabled = computed(() =>
-  isCloudFeatureEnabled(FEATURE_FLAGS.CAPTAIN_V2)
-);

 const initialState = {
  handoffMessage: '',
  resolutionMessage: '',
-  instructions: '',
  temperature: 1,
 };

@@ -37,7 +29,6 @@ const state = reactive({ ...initialState });
 const validationRules = {
  handoffMessage: { minLength: minLength(1) },
  resolutionMessage: { minLength: minLength(1) },
-  instructions: { minLength: minLength(1) },
 };

 const v$ = useVuelidate(validationRules, state);
@@ -49,30 +40,20 @@ const getErrorMessage = field => {
 const formErrors = computed(() => ({
  handoffMessage: getErrorMessage('handoffMessage'),
  resolutionMessage: getErrorMessage('resolutionMessage'),
-  instructions: getErrorMessage('instructions'),
 }));

 const updateStateFromAssistant = assistant => {
  const { config = {} } = assistant;
  state.handoffMessage = config.handoff_message;
  state.resolutionMessage = config.resolution_message;
-  state.instructions = config.instructions;
  state.temperature = config.temperature || 1;
 };

 const handleSystemMessagesUpdate = async () => {
-  const validations = [
+  const result = await Promise.all([
    v$.value.handoffMessage.$validate(),
    v$.value.resolutionMessage.$validate(),
-  ];
-
-  if (!isCaptainV2Enabled.value) {
-    validations.push(v$.value.instructions.$validate());
-  }
-
-  const result = await Promise.all(validations).then(results =>
-    results.every(Boolean)
-  );
+  ]).then(results => results.every(Boolean));
  if (!result) return;

  const payload = {
@@ -84,10 +65,6 @@ const handleSystemMessagesUpdate = async () => {
    },
  };

-  if (!isCaptainV2Enabled.value) {
-    payload.config.instructions = state.instructions;
-  }
-
  emit('submit', payload);
 };

@@ -108,7 +85,6 @@ watch(
      :placeholder="t('CAPTAIN.ASSISTANTS.FORM.HANDOFF_MESSAGE.PLACEHOLDER')"
      :message="formErrors.handoffMessage"
      :message-type="formErrors.handoffMessage ? 'error' : 'info'"
-      class="z-0"
    />

    <Editor
@@ -117,18 +93,6 @@ watch(
      :placeholder="t('CAPTAIN.ASSISTANTS.FORM.RESOLUTION_MESSAGE.PLACEHOLDER')"
      :message="formErrors.resolutionMessage"
      :message-type="formErrors.resolutionMessage ? 'error' : 'info'"
-      class="z-0"
-    />
-
-    <Editor
-      v-if="!isCaptainV2Enabled"
-      v-model="state.instructions"
-      :label="t('CAPTAIN.ASSISTANTS.FORM.INSTRUCTIONS.LABEL')"
-      :placeholder="t('CAPTAIN.ASSISTANTS.FORM.INSTRUCTIONS.PLACEHOLDER')"
-      :message="formErrors.instructions"
-      :max-length="20000"
-      :message-type="formErrors.instructions ? 'error' : 'info'"
-      class="z-0"
    />

    <div class="flex flex-col gap-2">
@@ -8,13 +8,6 @@ import { parseAPIErrorResponse } from 'dashboard/store/utils/api';
 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
 import DocumentForm from './DocumentForm.vue';

-defineProps({
-  assistantId: {
-    type: Number,
-    required: true,
-  },
-});
-
 const emit = defineEmits(['close']);
 const { t } = useI18n();
 const store = useStore();
@@ -55,11 +48,7 @@ defineExpose({ dialogRef });
    :show-confirm-button="false"
    @close="handleClose"
  >
-    <DocumentForm
-      :assistant-id="assistantId"
-      @submit="handleSubmit"
-      @cancel="handleCancel"
-    />
+    <DocumentForm @submit="handleSubmit" @cancel="handleCancel" />
    <template #footer />
  </Dialog>
 </template>
@@ -2,7 +2,7 @@
 import { reactive, computed, ref, nextTick } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useVuelidate } from '@vuelidate/core';
-import { minLength, requiredIf, url } from '@vuelidate/validators';
+import { required, minLength, requiredIf, url } from '@vuelidate/validators';
 import { useMapGetter } from 'dashboard/composables/store';
 import { useAlert } from 'dashboard/composables';

@@ -10,13 +10,6 @@ import Input from 'dashboard/components-next/input/Input.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';

-const props = defineProps({
-  assistantId: {
-    type: Number,
-    required: true,
-  },
-});
-
 const emit = defineEmits(['submit', 'cancel']);

 const MAX_FILE_SIZE = 10 * 1024 * 1024; // 10MB
@@ -25,11 +18,13 @@ const { t } = useI18n();

 const formState = {
  uiFlags: useMapGetter('captainDocuments/getUIFlags'),
+  assistants: useMapGetter('captainAssistants/getRecords'),
 };

 const initialState = {
  name: '',
  url: '',
+  assistantId: null,
  documentType: 'url',
  pdfFile: null,
 };
@@ -43,11 +38,19 @@ const validationRules = {
    url: requiredIf(() => state.documentType === 'url' && url),
    minLength: requiredIf(() => state.documentType === 'url' && minLength(1)),
  },
+  assistantId: { required },
  pdfFile: {
    required: requiredIf(() => state.documentType === 'pdf'),
  },
 };

+const assistantList = computed(() =>
+  formState.assistants.value.map(assistant => ({
+    value: assistant.id,
+    label: assistant.name,
+  }))
+);
+
 const documentTypeOptions = [
  { value: 'url', label: t('CAPTAIN.DOCUMENTS.FORM.TYPE.URL') },
  { value: 'pdf', label: t('CAPTAIN.DOCUMENTS.FORM.TYPE.PDF') },
@@ -67,6 +70,7 @@ const getErrorMessage = (field, errorKey) => {

 const formErrors = computed(() => ({
  url: getErrorMessage('url', 'URL'),
+  assistantId: getErrorMessage('assistantId', 'ASSISTANT'),
  pdfFile: getErrorMessage('pdfFile', 'PDF_FILE'),
 }));

@@ -102,7 +106,7 @@ const openFileDialog = () => {

 const prepareDocumentDetails = () => {
  const formData = new FormData();
-  formData.append('document[assistant_id]', props.assistantId);
+  formData.append('document[assistant_id]', state.assistantId);

  if (state.documentType === 'url') {
    formData.append('document[external_link]', state.url);
@@ -214,6 +218,21 @@ const handleSubmit = async () => {
      :placeholder="t('CAPTAIN.DOCUMENTS.FORM.NAME.PLACEHOLDER')"
    />

+    <div class="flex flex-col gap-1">
+      <label for="assistant" class="mb-0.5 text-sm font-medium text-n-slate-12">
+        {{ t('CAPTAIN.DOCUMENTS.FORM.ASSISTANT.LABEL') }}
+      </label>
+      <ComboBox
+        id="assistant"
+        v-model="state.assistantId"
+        :options="assistantList"
+        :has-error="!!formErrors.assistantId"
+        :placeholder="t('CAPTAIN.DOCUMENTS.FORM.ASSISTANT.PLACEHOLDER')"
+        class="[&>div>button]:bg-n-alpha-black2"
+        :message="formErrors.assistantId"
+      />
+    </div>
+
    <div class="flex gap-3 justify-between items-center w-full">
      <Button
        type="button"
@@ -3,7 +3,6 @@ import { ref, computed } from 'vue';
 import { useStore } from 'dashboard/composables/store';
 import { useAlert } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
-import { useRoute } from 'vue-router';

 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
 import ResponseForm from './ResponseForm.vue';
@@ -22,7 +21,6 @@ const props = defineProps({
 const emit = defineEmits(['close']);
 const { t } = useI18n();
 const store = useStore();
-const route = useRoute();

 const dialogRef = ref(null);
 const responseForm = ref(null);
@@ -41,15 +39,9 @@ const createResponse = responseDetails =>
 const handleSubmit = async updatedResponse => {
  try {
    if (props.type === 'edit') {
-      await updateResponse({
-        ...updatedResponse,
-        assistant_id: route.params.assistantId,
-      });
+      await updateResponse(updatedResponse);
    } else {
-      await createResponse({
-        ...updatedResponse,
-        assistant_id: route.params.assistantId,
-      });
+      await createResponse(updatedResponse);
    }
    useAlert(t(`${i18nKey.value}.SUCCESS_MESSAGE`));
    dialogRef.value.close();
@@ -8,6 +8,7 @@ import { useMapGetter } from 'dashboard/composables/store';
 import Input from 'dashboard/components-next/input/Input.vue';
 import Editor from 'dashboard/components-next/Editor/Editor.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
+import ComboBox from 'dashboard/components-next/combobox/ComboBox.vue';

 const props = defineProps({
  mode: {
@@ -20,17 +21,18 @@ const props = defineProps({
    default: () => ({}),
  },
 });
-
 const emit = defineEmits(['submit', 'cancel']);
 const { t } = useI18n();

 const formState = {
  uiFlags: useMapGetter('captainResponses/getUIFlags'),
+  assistants: useMapGetter('captainAssistants/getRecords'),
 };

 const initialState = {
  question: '',
  answer: '',
+  assistantId: null,
 };

 const state = reactive({ ...initialState });
@@ -38,8 +40,16 @@ const state = reactive({ ...initialState });
 const validationRules = {
  question: { required, minLength: minLength(1) },
  answer: { required, minLength: minLength(1) },
+  assistantId: { required },
 };

+const assistantList = computed(() =>
+  formState.assistants.value.map(assistant => ({
+    value: assistant.id,
+    label: assistant.name,
+  }))
+);
+
 const v$ = useVuelidate(validationRules, state);

 const isLoading = computed(() => formState.uiFlags.value.creatingItem);
@@ -53,6 +63,7 @@ const getErrorMessage = (field, errorKey) => {
 const formErrors = computed(() => ({
  question: getErrorMessage('question', 'QUESTION'),
  answer: getErrorMessage('answer', 'ANSWER'),
+  assistantId: getErrorMessage('assistantId', 'ASSISTANT'),
 }));

 const handleCancel = () => emit('cancel');
@@ -60,6 +71,7 @@ const handleCancel = () => emit('cancel');
 const prepareDocumentDetails = () => ({
  question: state.question,
  answer: state.answer,
+  assistant_id: state.assistantId,
 });

 const handleSubmit = async () => {
@@ -74,11 +86,12 @@ const handleSubmit = async () => {
 const updateStateFromResponse = response => {
  if (!response) return;

-  const { question, answer } = response;
+  const { question, answer, assistant } = response;

  Object.assign(state, {
    question,
    answer,
+    assistantId: assistant.id,
  });
 };

@@ -102,6 +115,7 @@ watch(
      :message="formErrors.question"
      :message-type="formErrors.question ? 'error' : 'info'"
    />
+
    <Editor
      v-model="state.answer"
      :label="t('CAPTAIN.RESPONSES.FORM.ANSWER.LABEL')"
@@ -110,6 +124,22 @@ watch(
      :max-length="10000"
      :message-type="formErrors.answer ? 'error' : 'info'"
    />
+
+    <div class="flex flex-col gap-1">
+      <label for="assistant" class="mb-0.5 text-sm font-medium text-n-slate-12">
+        {{ t('CAPTAIN.RESPONSES.FORM.ASSISTANT.LABEL') }}
+      </label>
+      <ComboBox
+        id="assistant"
+        v-model="state.assistantId"
+        :options="assistantList"
+        :has-error="!!formErrors.assistantId"
+        :placeholder="t('CAPTAIN.RESPONSES.FORM.ASSISTANT.PLACEHOLDER')"
+        class="[&>div>button]:bg-n-alpha-black2 [&>div>button:not(.focused)]:dark:outline-n-weak [&>div>button:not(.focused)]:hover:!outline-n-slate-6"
+        :message="formErrors.assistantId"
+      />
+    </div>
+
    <div class="flex items-center justify-between w-full gap-3">
      <Button
        type="button"
@@ -1,148 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useRoute, useRouter } from 'vue-router';
-import { useMapGetter, useStore } from 'dashboard/composables/store.js';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-
-const emit = defineEmits(['close', 'createAssistant']);
-
-const { t } = useI18n();
-const route = useRoute();
-const router = useRouter();
-const store = useStore();
-
-const assistants = useMapGetter('captainAssistants/getRecords');
-
-const currentAssistantId = computed(() => route.params.assistantId);
-
-const isAssistantActive = assistant => {
-  return assistant.id === Number(currentAssistantId.value);
-};
-
-const fetchDataForRoute = async (routeName, assistantId) => {
-  const dataFetchMap = {
-    captain_assistants_responses_index: async () => {
-      await store.dispatch('captainResponses/get', { assistantId });
-      await store.dispatch('captainResponses/fetchPendingCount', assistantId);
-    },
-    captain_assistants_responses_pending: async () => {
-      await store.dispatch('captainResponses/get', {
-        assistantId,
-        status: 'pending',
-      });
-    },
-    captain_assistants_documents_index: async () => {
-      await store.dispatch('captainDocuments/get', { assistantId });
-    },
-    captain_assistants_scenarios_index: async () => {
-      await store.dispatch('captainScenarios/get', { assistantId });
-    },
-    captain_assistants_playground_index: () => {
-      // Playground doesn't need pre-fetching, it loads on interaction
-    },
-    captain_assistants_inboxes_index: async () => {
-      await store.dispatch('captainInboxes/get', { assistantId });
-    },
-    captain_tools_index: async () => {
-      await store.dispatch('captainCustomTools/get', { page: 1 });
-    },
-    captain_assistants_settings_index: async () => {
-      await store.dispatch('captainAssistants/show', assistantId);
-    },
-  };
-
-  const fetchFn = dataFetchMap[routeName];
-  if (fetchFn) {
-    await fetchFn();
-  }
-};
-
-const handleAssistantChange = async assistant => {
-  if (isAssistantActive(assistant)) return;
-
-  const currentRouteName = route.name;
-  const targetRouteName =
-    currentRouteName || 'captain_assistants_responses_index';
-
-  await fetchDataForRoute(targetRouteName, assistant.id);
-
-  await router.push({
-    name: targetRouteName,
-    params: {
-      accountId: route.params.accountId,
-      assistantId: assistant.id,
-    },
-  });
-
-  emit('close');
-};
-
-const openCreateAssistantDialog = () => {
-  emit('createAssistant');
-  emit('close');
-};
-</script>
-
-<template>
-  <div
-    class="pt-5 pb-3 bg-n-alpha-3 backdrop-blur-[100px] outline outline-n-container outline-1 z-50 absolute w-[27.5rem] rounded-xl shadow-md flex flex-col gap-4"
-  >
-    <div
-      class="flex items-center justify-between gap-4 px-6 pb-3 border-b border-n-alpha-2"
-    >
-      <div class="flex flex-col gap-1">
-        <div class="flex items-center gap-2">
-          <h2
-            class="text-base font-medium cursor-pointer text-n-slate-12 w-fit hover:underline"
-          >
-            {{ t('CAPTAIN.ASSISTANT_SWITCHER.ASSISTANTS') }}
-          </h2>
-        </div>
-        <p class="text-sm text-n-slate-11">
-          {{ t('CAPTAIN.ASSISTANT_SWITCHER.SWITCH_ASSISTANT') }}
-        </p>
-      </div>
-      <Button
-        :label="t('CAPTAIN.ASSISTANT_SWITCHER.NEW_ASSISTANT')"
-        color="slate"
-        icon="i-lucide-plus"
-        size="sm"
-        class="!bg-n-alpha-2 hover:!bg-n-alpha-3"
-        @click="openCreateAssistantDialog"
-      />
-    </div>
-    <div v-if="assistants.length > 0" class="flex flex-col gap-2 px-4">
-      <Button
-        v-for="assistant in assistants"
-        :key="assistant.id"
-        :label="assistant.name"
-        variant="ghost"
-        color="slate"
-        trailing-icon
-        :icon="isAssistantActive(assistant) ? 'i-lucide-check' : ''"
-        class="!justify-end !px-2 !py-2 hover:!bg-n-alpha-2 [&>.i-lucide-check]:text-n-teal-10 h-9"
-        size="sm"
-        @click="handleAssistantChange(assistant)"
-      >
-        <span class="text-sm font-medium truncate text-n-slate-12">
-          {{ assistant.name || '' }}
-        </span>
-        <Avatar
-          v-if="assistant"
-          :name="assistant.name"
-          :size="20"
-          icon-name="i-lucide-bot"
-          rounded-full
-        />
-      </Button>
-    </div>
-    <div v-else class="flex flex-col items-center gap-2 px-4 py-3">
-      <p class="text-sm text-n-slate-11">
-        {{ t('CAPTAIN.ASSISTANT_SWITCHER.EMPTY_LIST') }}
-      </p>
-    </div>
-  </div>
-</template>
@@ -96,7 +96,6 @@ watch(
        :label="selectedLabel"
        trailing-icon
        :disabled="disabled"
-        no-animation
        class="justify-between w-full !px-3 !py-2.5 text-n-slate-12 font-normal group-hover/combobox:border-n-slate-6 focus:outline-n-brand"
        :class="{
          focused: open,
@@ -78,10 +78,8 @@ const handleSuggestion = opt => {
      </p>
      <router-link
        :to="{
-          name: 'captain_assistants_create_index',
-          params: {
-            accountId: route.params.accountId,
-          },
+          name: 'captain_assistants_index',
+          params: { accountId: route.params.accountId },
        }"
        class="text-n-slate-11 underline hover:text-n-slate-12"
      >
@@ -2,7 +2,6 @@
 import { computed } from 'vue';
 import { useRoute } from 'vue-router';
 import Button from 'dashboard/components-next/button/Button.vue';
-import ButtonGroup from 'dashboard/components-next/buttonGroup/ButtonGroup.vue';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useMapGetter } from 'dashboard/composables/store';
 import { FEATURE_FLAGS } from 'dashboard/featureFlags';
@@ -54,17 +53,14 @@ const toggleSidebar = () => {
    v-if="showCopilotLauncher"
    class="fixed bottom-4 ltr:right-4 rtl:left-4 z-50"
  >
-    <ButtonGroup
-      class="rounded-full bg-n-alpha-2 backdrop-blur-lg p-1 shadow hover:shadow-md"
-    >
+    <div class="rounded-full bg-n-alpha-2 p-1">
      <Button
        icon="i-woot-captain"
-        no-animation
-        class="!rounded-full !bg-n-solid-3 dark:!bg-n-alpha-2 !text-n-slate-12 text-xl transition-all duration-200 ease-out hover:brightness-110"
+        class="!rounded-full !bg-n-solid-3 dark:!bg-n-alpha-2 !text-n-slate-12 text-xl"
        lg
        @click="toggleSidebar"
      />
-    </ButtonGroup>
+    </div>
  </div>
  <template v-else />
 </template>
@@ -8,15 +8,11 @@ import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 const props = defineProps({
  menuItems: {
    type: Array,
-    default: () => [],
+    required: true,
    validator: value => {
      return value.every(item => item.action && item.value && item.label);
    },
  },
-  menuSections: {
-    type: Array,
-    default: () => [],
-  },
  thumbnailSize: {
    type: Number,
    default: 20,
@@ -46,62 +42,19 @@ const { t } = useI18n();
 const searchInput = ref(null);
 const searchQuery = ref('');

-const hasSections = computed(() => props.menuSections.length > 0);
-
-const flattenedMenuItems = computed(() => {
-  if (!hasSections.value) {
-    return props.menuItems;
-  }
-
-  return props.menuSections.flatMap(section => section.items || []);
-});
-
 const filteredMenuItems = computed(() => {
-  if (!searchQuery.value) return flattenedMenuItems.value;
+  if (!searchQuery.value) return props.menuItems;

-  return flattenedMenuItems.value.filter(item =>
+  return props.menuItems.filter(item =>
    item.label.toLowerCase().includes(searchQuery.value.toLowerCase())
  );
 });

-const filteredMenuSections = computed(() => {
-  if (!hasSections.value) {
-    return [];
-  }
-
-  if (!searchQuery.value) {
-    return props.menuSections;
-  }
-
-  const query = searchQuery.value.toLowerCase();
-
-  return props.menuSections
-    .map(section => {
-      const filteredItems = (section.items || []).filter(item =>
-        item.label.toLowerCase().includes(query)
-      );
-
-      return {
-        ...section,
-        items: filteredItems,
-      };
-    })
-    .filter(section => section.items.length > 0);
-});
-
 const handleAction = item => {
  const { action, value, ...rest } = item;
  emit('action', { action, value, ...rest });
 };

-const shouldShowEmptyState = computed(() => {
-  if (hasSections.value) {
-    return filteredMenuSections.value.length === 0;
-  }
-
-  return filteredMenuItems.value.length === 0;
-});
-
 onMounted(() => {
  if (searchInput.value && props.showSearch) {
    searchInput.value.focus();
@@ -111,122 +64,54 @@ onMounted(() => {

 <template>
  <div
-    class="bg-n-alpha-3 backdrop-blur-[100px] border-0 outline outline-1 outline-n-container absolute rounded-xl z-50 gap-2 flex flex-col min-w-[136px] shadow-lg pb-2 px-2"
-    :class="{
-      'pt-2': !showSearch,
-    }"
+    class="bg-n-alpha-3 backdrop-blur-[100px] border-0 outline outline-1 outline-n-container absolute rounded-xl z-50 py-2 px-2 gap-2 flex flex-col min-w-[136px] shadow-lg"
  >
-    <div
-      v-if="showSearch"
-      class="sticky top-0 bg-n-alpha-3 backdrop-blur-sm pt-2"
-    >
-      <div class="relative">
-        <span class="absolute i-lucide-search size-3.5 top-2 left-3" />
-        <input
-          ref="searchInput"
-          v-model="searchQuery"
-          type="search"
-          :placeholder="
-            searchPlaceholder || t('DROPDOWN_MENU.SEARCH_PLACEHOLDER')
-          "
-          class="reset-base w-full h-8 py-2 pl-10 pr-2 text-sm focus:outline-none border-none rounded-lg bg-n-alpha-black2 dark:bg-n-solid-1 text-n-slate-12"
-        />
-      </div>
+    <div v-if="showSearch" class="relative">
+      <span class="absolute i-lucide-search size-3.5 top-2 left-3" />
+      <input
+        ref="searchInput"
+        v-model="searchQuery"
+        type="search"
+        :placeholder="
+          searchPlaceholder || t('DROPDOWN_MENU.SEARCH_PLACEHOLDER')
+        "
+        class="reset-base w-full h-8 py-2 pl-10 pr-2 text-sm focus:outline-none border-none rounded-lg bg-n-alpha-black2 dark:bg-n-solid-1 text-n-slate-12"
+      />
    </div>
-    <template v-if="hasSections">
-      <div
-        v-for="(section, sectionIndex) in filteredMenuSections"
-        :key="section.title || sectionIndex"
-        class="flex flex-col gap-1"
-      >
-        <p
-          v-if="section.title"
-          class="px-2 pt-2 text-xs font-medium text-n-slate-11 uppercase tracking-wide"
-        >
-          {{ section.title }}
-        </p>
-        <button
-          v-for="(item, itemIndex) in section.items"
-          :key="item.value || itemIndex"
-          type="button"
-          class="inline-flex items-center justify-start w-full h-8 min-w-0 gap-2 px-2 py-1.5 transition-all duration-200 ease-in-out border-0 rounded-lg z-60 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2 disabled:cursor-not-allowed disabled:pointer-events-none disabled:opacity-50"
-          :class="{
-            'bg-n-alpha-1 dark:bg-n-solid-active': item.isSelected,
-            'text-n-ruby-11': item.action === 'delete',
-            'text-n-slate-12': item.action !== 'delete',
-          }"
-          :disabled="item.disabled"
-          @click="handleAction(item)"
-        >
-          <slot name="thumbnail" :item="item">
-            <Avatar
-              v-if="item.thumbnail"
-              :name="item.thumbnail.name"
-              :src="item.thumbnail.src"
-              :size="thumbnailSize"
-              rounded-full
-            />
-          </slot>
-          <Icon
-            v-if="item.icon"
-            :icon="item.icon"
-            class="flex-shrink-0 size-3.5"
-          />
-          <span v-if="item.emoji" class="flex-shrink-0">{{ item.emoji }}</span>
-          <span
-            v-if="item.label"
-            class="min-w-0 text-sm truncate"
-            :class="labelClass"
-          >
-            {{ item.label }}
-          </span>
-        </button>
-        <div
-          v-if="sectionIndex < filteredMenuSections.length - 1"
-          class="h-px bg-n-alpha-2 mx-2 my-1"
+    <button
+      v-for="(item, index) in filteredMenuItems"
+      :key="index"
+      type="button"
+      class="inline-flex items-center justify-start w-full h-8 min-w-0 gap-2 px-2 py-1.5 transition-all duration-200 ease-in-out border-0 rounded-lg z-60 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2 disabled:cursor-not-allowed disabled:pointer-events-none disabled:opacity-50"
+      :class="{
+        'bg-n-alpha-1 dark:bg-n-solid-active': item.isSelected,
+        'text-n-ruby-11': item.action === 'delete',
+        'text-n-slate-12': item.action !== 'delete',
+      }"
+      :disabled="item.disabled"
+      @click="handleAction(item)"
+    >
+      <slot name="thumbnail" :item="item">
+        <Avatar
+          v-if="item.thumbnail"
+          :name="item.thumbnail.name"
+          :src="item.thumbnail.src"
+          :size="thumbnailSize"
+          rounded-full
        />
-      </div>
-    </template>
-    <template v-else>
-      <button
-        v-for="(item, index) in filteredMenuItems"
-        :key="index"
-        type="button"
-        class="inline-flex items-center justify-start w-full h-8 min-w-0 gap-2 px-2 py-1.5 transition-all duration-200 ease-in-out border-0 rounded-lg z-60 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2 disabled:cursor-not-allowed disabled:pointer-events-none disabled:opacity-50"
-        :class="{
-          'bg-n-alpha-1 dark:bg-n-solid-active': item.isSelected,
-          'text-n-ruby-11': item.action === 'delete',
-          'text-n-slate-12': item.action !== 'delete',
-        }"
-        :disabled="item.disabled"
-        @click="handleAction(item)"
+      </slot>
+      <Icon v-if="item.icon" :icon="item.icon" class="flex-shrink-0 size-3.5" />
+      <span v-if="item.emoji" class="flex-shrink-0">{{ item.emoji }}</span>
+      <span
+        v-if="item.label"
+        class="min-w-0 text-sm truncate"
+        :class="labelClass"
      >
-        <slot name="thumbnail" :item="item">
-          <Avatar
-            v-if="item.thumbnail"
-            :name="item.thumbnail.name"
-            :src="item.thumbnail.src"
-            :size="thumbnailSize"
-            rounded-full
-          />
-        </slot>
-        <Icon
-          v-if="item.icon"
-          :icon="item.icon"
-          class="flex-shrink-0 size-3.5"
-        />
-        <span v-if="item.emoji" class="flex-shrink-0">{{ item.emoji }}</span>
-        <span
-          v-if="item.label"
-          class="min-w-0 text-sm truncate"
-          :class="labelClass"
-        >
-          {{ item.label }}
-        </span>
-      </button>
-    </template>
+        {{ item.label }}
+      </span>
+    </button>
    <div
-      v-if="shouldShowEmptyState"
+      v-if="filteredMenuItems.length === 0"
      class="text-sm text-n-slate-11 px-2 py-1.5"
    >
      {{
@@ -299,12 +299,7 @@ const componentToRender = computed(() => {
    return DyteBubble;
  }

-  const instagramSharedTypes = [
-    ATTACHMENT_TYPES.STORY_MENTION,
-    ATTACHMENT_TYPES.IG_STORY,
-    ATTACHMENT_TYPES.IG_POST,
-  ];
-  if (instagramSharedTypes.includes(props.contentAttributes.imageType)) {
+  if (props.contentAttributes.imageType === 'story_mention') {
    return InstagramStoryBubble;
  }

@@ -481,7 +476,7 @@ provideMessageContext({
  <div
    v-if="shouldRenderMessage"
    :id="`message${props.id}`"
-    class="flex mb-2 w-full message-bubble-container"
+    class="flex w-full message-bubble-container mb-2"
    :data-message-id="props.id"
    :class="[
      flexOrientationClass,
@@ -1,8 +1,7 @@
 <script setup>
-import { ref, computed, onMounted } from 'vue';
+import { ref, computed } from 'vue';
 import { useI18n } from 'vue-i18n';
 import { useAlert } from 'dashboard/composables';
-import { useLoadWithRetry } from 'dashboard/composables/loadWithRetry';
 import BaseBubble from './Base.vue';
 import Button from 'next/button/Button.vue';
 import Icon from 'next/icon/Icon.vue';
@@ -12,6 +11,7 @@ import { downloadFile } from '@chatwoot/utils';

 import GalleryView from 'dashboard/components/widgets/conversation/components/GalleryView.vue';

+const emit = defineEmits(['error']);
 const { t } = useI18n();

 const { filteredCurrentChatAttachments, attachments } = useMessageContext();
@@ -20,16 +20,14 @@ const attachment = computed(() => {
  return attachments.value[0];
 });

-const { isLoaded, hasError, loadWithRetry } = useLoadWithRetry();
-
+const hasError = ref(false);
 const showGallery = ref(false);
 const isDownloading = ref(false);

-onMounted(() => {
-  if (attachment.value?.dataUrl) {
-    loadWithRetry(attachment.value.dataUrl);
-  }
-});
+const handleError = () => {
+  hasError.value = true;
+  emit('error');
+};

 const downloadAttachment = async () => {
  const { fileType, dataUrl, extension } = attachment.value;
@@ -42,10 +40,6 @@ const downloadAttachment = async () => {
    isDownloading.value = false;
  }
 };
-
-const handleImageError = () => {
-  hasError.value = true;
-};
 </script>

 <template>
@@ -60,12 +54,14 @@ const handleImageError = () => {
        {{ $t('COMPONENTS.MEDIA.IMAGE_UNAVAILABLE') }}
      </p>
    </div>
-    <div v-else-if="isLoaded" class="relative group rounded-lg overflow-hidden">
+    <div v-else class="relative group rounded-lg overflow-hidden">
      <img
        class="skip-context-menu"
        :src="attachment.dataUrl"
        :width="attachment.width"
        :height="attachment.height"
+        @click="onClick"
+        @error="handleError"
      />
      <div
        class="inset-0 p-2 pointer-events-none absolute bg-gradient-to-tl from-n-slate-12/30 dark:from-n-slate-1/50 via-transparent to-transparent hidden group-hover:flex"
@@ -90,7 +86,7 @@ const handleImageError = () => {
    v-model:show="showGallery"
    :attachment="useSnakeCase(attachment)"
    :all-attachments="filteredCurrentChatAttachments"
-    @error="handleImageError"
+    @error="handleError"
    @close="() => (showGallery = false)"
  />
 </template>
@@ -1,102 +1,41 @@
 <script setup>
 import { computed } from 'vue';
-import { useMessageContext } from '../provider.js';
-import { MESSAGE_TYPES, VOICE_CALL_STATUS } from '../constants';
-
-import Icon from 'dashboard/components-next/icon/Icon.vue';
 import BaseBubble from 'next/message/bubbles/Base.vue';
+import { useMessageContext } from '../provider.js';
+import { useVoiceCallStatus } from 'dashboard/composables/useVoiceCallStatus';

-const LABEL_MAP = {
-  [VOICE_CALL_STATUS.IN_PROGRESS]: 'CONVERSATION.VOICE_CALL.CALL_IN_PROGRESS',
-  [VOICE_CALL_STATUS.COMPLETED]: 'CONVERSATION.VOICE_CALL.CALL_ENDED',
-};
-
-const SUBTEXT_MAP = {
-  [VOICE_CALL_STATUS.RINGING]: 'CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET',
-  [VOICE_CALL_STATUS.COMPLETED]: 'CONVERSATION.VOICE_CALL.CALL_ENDED',
-};
-
-const ICON_MAP = {
-  [VOICE_CALL_STATUS.IN_PROGRESS]: 'i-ph-phone-call',
-  [VOICE_CALL_STATUS.NO_ANSWER]: 'i-ph-phone-x',
-  [VOICE_CALL_STATUS.FAILED]: 'i-ph-phone-x',
-};
-
-const BG_COLOR_MAP = {
-  [VOICE_CALL_STATUS.IN_PROGRESS]: 'bg-n-teal-9',
-  [VOICE_CALL_STATUS.RINGING]: 'bg-n-teal-9 animate-pulse',
-  [VOICE_CALL_STATUS.COMPLETED]: 'bg-n-slate-11',
-  [VOICE_CALL_STATUS.NO_ANSWER]: 'bg-n-ruby-9',
-  [VOICE_CALL_STATUS.FAILED]: 'bg-n-ruby-9',
-};
-
-const { contentAttributes, messageType } = useMessageContext();
+const { contentAttributes } = useMessageContext();

 const data = computed(() => contentAttributes.value?.data);
-const status = computed(() => data.value?.status?.toString());

-const isOutbound = computed(() => messageType.value === MESSAGE_TYPES.OUTGOING);
-const isFailed = computed(() =>
-  [VOICE_CALL_STATUS.NO_ANSWER, VOICE_CALL_STATUS.FAILED].includes(status.value)
-);
+const status = computed(() => data.value?.status);
+const direction = computed(() => data.value?.call_direction);

-const labelKey = computed(() => {
-  if (LABEL_MAP[status.value]) return LABEL_MAP[status.value];
-  if (status.value === VOICE_CALL_STATUS.RINGING) {
-    return isOutbound.value
-      ? 'CONVERSATION.VOICE_CALL.OUTGOING_CALL'
-      : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
-  }
-  return isFailed.value
-    ? 'CONVERSATION.VOICE_CALL.MISSED_CALL'
-    : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
+const { labelKey, subtextKey, bubbleIconBg, bubbleIconName } =
+  useVoiceCallStatus(status, direction);
+
+const containerRingClass = computed(() => {
+  return status.value === 'ringing' ? 'ring-1 ring-emerald-300' : '';
 });
-
-const subtextKey = computed(() => {
-  if (SUBTEXT_MAP[status.value]) return SUBTEXT_MAP[status.value];
-  if (status.value === VOICE_CALL_STATUS.IN_PROGRESS) {
-    return isOutbound.value
-      ? 'CONVERSATION.VOICE_CALL.THEY_ANSWERED'
-      : 'CONVERSATION.VOICE_CALL.YOU_ANSWERED';
-  }
-  return isFailed.value
-    ? 'CONVERSATION.VOICE_CALL.NO_ANSWER'
-    : 'CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET';
-});
-
-const iconName = computed(() => {
-  if (ICON_MAP[status.value]) return ICON_MAP[status.value];
-  return isOutbound.value ? 'i-ph-phone-outgoing' : 'i-ph-phone-incoming';
-});
-
-const bgColor = computed(() => BG_COLOR_MAP[status.value] || 'bg-n-teal-9');
 </script>

 <template>
  <BaseBubble class="p-0 border-none" hide-meta>
-    <div class="flex overflow-hidden flex-col w-full max-w-xs">
+    <div
+      class="flex overflow-hidden flex-col w-full max-w-xs bg-white rounded-lg border border-slate-100 text-slate-900 dark:border-slate-700 dark:bg-slate-800 dark:text-slate-100"
+      :class="containerRingClass"
+    >
      <div class="flex gap-3 items-center p-3 w-full">
        <div
          class="flex justify-center items-center rounded-full size-10 shrink-0"
-          :class="bgColor"
+          :class="bubbleIconBg"
        >
-          <Icon
-            class="size-5"
-            :icon="iconName"
-            :class="{
-              'text-n-slate-1': status === VOICE_CALL_STATUS.COMPLETED,
-              'text-white': status !== VOICE_CALL_STATUS.COMPLETED,
-            }"
-          />
+          <span class="text-xl" :class="bubbleIconName" />
        </div>

        <div class="flex overflow-hidden flex-col flex-grow">
-          <span class="text-sm font-medium truncate text-n-slate-12">
-            {{ $t(labelKey) }}
-          </span>
-          <span class="text-xs text-n-slate-11">
-            {{ $t(subtextKey) }}
-          </span>
+          <span class="text-base font-medium truncate">{{ $t(labelKey) }}</span>
+          <span class="text-xs text-slate-500">{{ $t(subtextKey) }}</span>
        </div>
      </div>
    </div>
@@ -49,8 +49,6 @@ export const ATTACHMENT_TYPES = {
  STORY_MENTION: 'story_mention',
  CONTACT: 'contact',
  IG_REEL: 'ig_reel',
-  IG_POST: 'ig_post',
-  IG_STORY: 'ig_story',
 };

 export const CONTENT_TYPES = {
@@ -75,16 +73,3 @@ export const MEDIA_TYPES = [
  ATTACHMENT_TYPES.AUDIO,
  ATTACHMENT_TYPES.IG_REEL,
 ];
-
-export const VOICE_CALL_STATUS = {
-  IN_PROGRESS: 'in-progress',
-  RINGING: 'ringing',
-  COMPLETED: 'completed',
-  NO_ANSWER: 'no-answer',
-  FAILED: 'failed',
-};
-
-export const VOICE_CALL_DIRECTION = {
-  INBOUND: 'inbound',
-  OUTBOUND: 'outbound',
-};
@@ -1,7 +1,6 @@
 <script setup>
 import { computed } from 'vue';
 import { useI18n } from 'vue-i18n';
-import { useNumberFormatter } from 'shared/composables/useNumberFormatter';

 import Button from 'dashboard/components-next/button/Button.vue';

@@ -25,7 +24,6 @@ const props = defineProps({
 });
 const emit = defineEmits(['update:currentPage']);
 const { t } = useI18n();
-const { formatCompactNumber, formatFullNumber } = useNumberFormatter();

 const totalPages = computed(() =>
  Math.ceil(props.totalItems / props.itemsPerPage)
@@ -45,27 +43,21 @@ const changePage = newPage => {
 };

 const currentPageInformation = computed(() => {
-  const translationKey = props.currentPageInfo || 'PAGINATION_FOOTER.SHOWING';
  return t(
-    translationKey,
+    props.currentPageInfo ? props.currentPageInfo : 'PAGINATION_FOOTER.SHOWING',
    {
-      startItem: formatFullNumber(startItem.value),
-      endItem: formatFullNumber(endItem.value),
-      totalItems: formatCompactNumber(props.totalItems),
-    },
-    Number(props.totalItems)
+      startItem: startItem.value,
+      endItem: endItem.value,
+      totalItems: props.totalItems,
+    }
  );
 });

 const pageInfo = computed(() => {
-  return t(
-    'PAGINATION_FOOTER.CURRENT_PAGE_INFO',
-    {
-      currentPage: '',
-      totalPages: formatCompactNumber(totalPages.value),
-    },
-    Number(totalPages.value)
-  );
+  return t('PAGINATION_FOOTER.CURRENT_PAGE_INFO', {
+    currentPage: '',
+    totalPages: totalPages.value,
+  });
 });
 </script>

@@ -99,11 +91,9 @@ const pageInfo = computed(() => {
      />
      <div class="inline-flex items-center gap-2 text-sm text-n-slate-11">
        <span class="px-3 tabular-nums py-0.5 bg-n-alpha-black2 rounded-md">
-          {{ formatFullNumber(currentPage) }}
-        </span>
-        <span class="truncate">
-          {{ pageInfo }}
+          {{ currentPage }}
        </span>
+        <span class="truncate">{{ pageInfo }}</span>
      </div>
      <Button
        icon="i-lucide-chevron-right"
@@ -2,7 +2,6 @@
 import { computed } from 'vue';
 import { useRoute } from 'vue-router';
 import Button from 'dashboard/components-next/button/Button.vue';
-import ButtonGroup from 'dashboard/components-next/buttonGroup/ButtonGroup.vue';

 defineProps({
  isMobileSidebarOpen: {
@@ -46,17 +45,14 @@ const toggleSidebar = () => {
      },
    ]"
  >
-    <ButtonGroup
-      class="rounded-full bg-n-alpha-2 backdrop-blur-lg p-1 shadow hover:shadow-md"
-    >
+    <div class="rounded-full bg-n-alpha-2 p-1">
      <Button
        icon="i-lucide-menu"
-        no-animation
-        class="!rounded-full !bg-n-solid-3 dark:!bg-n-alpha-2 !text-n-slate-12 text-xl transition-all duration-200 ease-out hover:brightness-110"
+        class="!rounded-full !bg-n-solid-3 dark:!bg-n-alpha-2 !text-n-slate-12 text-xl"
        lg
        @click="toggleSidebar"
      />
-    </ButtonGroup>
+    </div>
  </div>
  <template v-else />
 </template>
@@ -221,70 +221,26 @@ const menuItems = computed(() => {
      name: 'Captain',
      icon: 'i-woot-captain',
      label: t('SIDEBAR.CAPTAIN'),
-      activeOn: ['captain_assistants_create_index'],
      children: [
        {
-          name: 'FAQs',
-          label: t('SIDEBAR.CAPTAIN_RESPONSES'),
-          activeOn: [
-            'captain_assistants_responses_index',
-            'captain_assistants_responses_pending',
-          ],
-          to: accountScopedRoute('captain_assistants_index', {
-            navigationPath: 'captain_assistants_responses_index',
-          }),
+          name: 'Assistants',
+          label: t('SIDEBAR.CAPTAIN_ASSISTANTS'),
+          to: accountScopedRoute('captain_assistants_index'),
        },
        {
          name: 'Documents',
          label: t('SIDEBAR.CAPTAIN_DOCUMENTS'),
-          activeOn: ['captain_assistants_documents_index'],
-          to: accountScopedRoute('captain_assistants_index', {
-            navigationPath: 'captain_assistants_documents_index',
-          }),
+          to: accountScopedRoute('captain_documents_index'),
        },
        {
-          name: 'Scenarios',
-          label: t('SIDEBAR.CAPTAIN_SCENARIOS'),
-          activeOn: ['captain_assistants_scenarios_index'],
-          to: accountScopedRoute('captain_assistants_index', {
-            navigationPath: 'captain_assistants_scenarios_index',
-          }),
-        },
-        {
-          name: 'Playground',
-          label: t('SIDEBAR.CAPTAIN_PLAYGROUND'),
-          activeOn: ['captain_assistants_playground_index'],
-          to: accountScopedRoute('captain_assistants_index', {
-            navigationPath: 'captain_assistants_playground_index',
-          }),
-        },
-        {
-          name: 'Inboxes',
-          label: t('SIDEBAR.CAPTAIN_INBOXES'),
-          activeOn: ['captain_assistants_inboxes_index'],
-          to: accountScopedRoute('captain_assistants_index', {
-            navigationPath: 'captain_assistants_inboxes_index',
-          }),
+          name: 'Responses',
+          label: t('SIDEBAR.CAPTAIN_RESPONSES'),
+          to: accountScopedRoute('captain_responses_index'),
        },
        {
          name: 'Tools',
          label: t('SIDEBAR.CAPTAIN_TOOLS'),
-          activeOn: ['captain_tools_index'],
-          to: accountScopedRoute('captain_assistants_index', {
-            navigationPath: 'captain_tools_index',
-          }),
-        },
-        {
-          name: 'Settings',
-          label: t('SIDEBAR.CAPTAIN_SETTINGS'),
-          activeOn: [
-            'captain_assistants_settings_index',
-            'captain_assistants_guidelines_index',
-            'captain_assistants_guardrails_index',
-          ],
-          to: accountScopedRoute('captain_assistants_index', {
-            navigationPath: 'captain_assistants_settings_index',
-          }),
+          to: accountScopedRoute('captain_tools_index'),
        },
      ],
    },
@@ -351,23 +307,6 @@ const menuItems = computed(() => {
        },
      ],
    },
-    {
-      name: 'Companies',
-      label: t('SIDEBAR.COMPANIES'),
-      icon: 'i-lucide-building-2',
-      children: [
-        {
-          name: 'All Companies',
-          label: t('SIDEBAR.ALL_COMPANIES'),
-          to: accountScopedRoute(
-            'companies_dashboard_index',
-            {},
-            { page: 1, search: undefined }
-          ),
-          activeOn: ['companies_dashboard_index'],
-        },
-      ],
-    },
    {
      name: 'Reports',
      label: t('SIDEBAR.REPORTS'),
@@ -19,46 +19,19 @@ export function useSidebarContext() {
    return '/';
  };

-  // Helper to find route definition by name without resolving
-  const findRouteByName = name => {
-    const routes = router.getRoutes();
-    return routes.find(route => route.name === name);
-  };
-
  const resolvePermissions = to => {
-    if (!to) return [];
-
-    // If navigationPath param exists, get the target route definition
-    if (to.params?.navigationPath) {
-      const targetRoute = findRouteByName(to.params.navigationPath);
-      return targetRoute?.meta?.permissions ?? [];
-    }
-
-    return router.resolve(to)?.meta?.permissions ?? [];
+    if (to) return router.resolve(to)?.meta?.permissions ?? [];
+    return [];
  };

  const resolveFeatureFlag = to => {
-    if (!to) return '';
-
-    // If navigationPath param exists, get the target route definition
-    if (to.params?.navigationPath) {
-      const targetRoute = findRouteByName(to.params.navigationPath);
-      return targetRoute?.meta?.featureFlag || '';
-    }
-
-    return router.resolve(to)?.meta?.featureFlag || '';
+    if (to) return router.resolve(to)?.meta?.featureFlag || '';
+    return '';
  };

  const resolveInstallationType = to => {
-    if (!to) return [];
-
-    // If navigationPath param exists, get the target route definition
-    if (to.params?.navigationPath) {
-      const targetRoute = findRouteByName(to.params.navigationPath);
-      return targetRoute?.meta?.installationTypes || [];
-    }
-
-    return router.resolve(to)?.meta?.installationTypes || [];
+    if (to) return router.resolve(to)?.meta?.installationTypes || [];
+    return [];
  };

  const isAllowed = to => {
@@ -1,7 +1,5 @@
 <script setup>
-import { computed, ref, onMounted, nextTick } from 'vue';
-import { useResizeObserver } from '@vueuse/core';
-
+import { computed } from 'vue';
 const props = defineProps({
  initialActiveTab: {
    type: Number,
@@ -24,32 +22,6 @@ const emit = defineEmits(['tabChanged']);

 const activeTab = computed(() => props.initialActiveTab);

-const tabRefs = ref([]);
-const indicatorStyle = ref({});
-const enableTransition = ref(false);
-
-const activeElement = computed(() => tabRefs.value[activeTab.value]);
-
-const updateIndicator = () => {
-  if (!activeElement.value) return;
-
-  indicatorStyle.value = {
-    left: `${activeElement.value.offsetLeft}px`,
-    width: `${activeElement.value.offsetWidth}px`,
-  };
-};
-
-useResizeObserver(activeElement, () => {
-  if (enableTransition.value || !activeElement.value) updateIndicator();
-});
-
-onMounted(() => {
-  updateIndicator();
-  nextTick(() => {
-    enableTransition.value = true;
-  });
-});
-
 const selectTab = index => {
  emit('tabChanged', props.tabs[index]);
 };
@@ -65,30 +37,20 @@ const showDivider = index => {
 </script>

 <template>
-  <div
-    class="relative flex items-center h-8 rounded-lg bg-n-alpha-1 w-fit transition-all duration-200 ease-out has-[button:active]:scale-[1.01]"
-  >
-    <div
-      class="absolute rounded-lg bg-n-solid-active shadow-sm pointer-events-none h-8 outline-1 outline outline-n-container inset-y-0"
-      :class="{ 'transition-all duration-300 ease-out': enableTransition }"
-      :style="indicatorStyle"
-    />
-
+  <div class="flex items-center h-8 rounded-lg bg-n-alpha-1 w-fit">
    <template v-for="(tab, index) in tabs" :key="index">
      <button
-        :ref="el => (tabRefs[index] = el)"
-        class="relative z-10 px-4 truncate py-1.5 text-sm border-0 outline-1 outline-transparent rounded-lg transition-all duration-200 ease-out hover:text-n-brand active:scale-[1.02]"
+        class="relative px-4 truncate py-1.5 text-sm border-0 outline-1 outline rounded-lg transition-colors duration-300 ease-in-out hover:text-n-brand"
        :class="[
          activeTab === index
-            ? 'text-n-blue-text scale-100'
-            : 'text-n-slate-10 scale-[0.98]',
+            ? 'text-n-blue-text bg-n-solid-active outline-n-container dark:outline-transparent'
+            : 'text-n-slate-10 outline-transparent h-8',
        ]"
        @click="selectTab(index)"
      >
        {{ tab.label }} {{ tab.count ? `(${tab.count})` : '' }}
      </button>
      <div
-        v-if="index < tabs.length - 1"
        class="w-px h-3.5 rounded my-auto transition-colors duration-300 ease-in-out"
        :class="
          showDivider(index)
@@ -15,7 +15,6 @@ import {
  CMD_RESOLVE_CONVERSATION,
 } from 'dashboard/helper/commandbar/events';

-import ButtonGroup from 'dashboard/components-next/buttonGroup/ButtonGroup.vue';
 import Button from 'dashboard/components-next/button/Button.vue';

 const store = useStore();
@@ -134,7 +133,7 @@ useEmitter(CMD_RESOLVE_CONVERSATION, onCmdResolveConversation);

 <template>
  <div class="relative flex items-center justify-end resolve-actions">
-    <ButtonGroup
+    <div
      class="rounded-lg shadow outline-1 outline flex-shrink-0"
      :class="!showOpenButton ? 'outline-n-container' : 'outline-transparent'"
    >
@@ -143,7 +142,6 @@ useEmitter(CMD_RESOLVE_CONVERSATION, onCmdResolveConversation);
        :label="t('CONVERSATION.HEADER.RESOLVE_ACTION')"
        size="sm"
        color="slate"
-        no-animation
        class="ltr:rounded-r-none rtl:rounded-l-none !outline-0"
        :is-loading="isLoading"
        @click="onCmdResolveConversation"
@@ -153,7 +151,6 @@ useEmitter(CMD_RESOLVE_CONVERSATION, onCmdResolveConversation);
        :label="t('CONVERSATION.HEADER.REOPEN_ACTION')"
        size="sm"
        color="slate"
-        no-animation
        class="ltr:rounded-r-none rtl:rounded-l-none !outline-0"
        :is-loading="isLoading"
        @click="onCmdOpenConversation"
@@ -163,7 +160,6 @@ useEmitter(CMD_RESOLVE_CONVERSATION, onCmdResolveConversation);
        :label="t('CONVERSATION.HEADER.OPEN_ACTION')"
        size="sm"
        color="slate"
-        no-animation
        :is-loading="isLoading"
        @click="onCmdOpenConversation"
      />
@@ -173,13 +169,12 @@ useEmitter(CMD_RESOLVE_CONVERSATION, onCmdResolveConversation);
        icon="i-lucide-chevron-down"
        :disabled="isLoading"
        size="sm"
-        no-animation
        class="ltr:rounded-l-none rtl:rounded-r-none !outline-0"
        color="slate"
        trailing-icon
        @click="openDropdown"
      />
-    </ButtonGroup>
+    </div>
    <div
      v-if="showActionsDropdown"
      v-on-clickaway="closeDropdown"
@@ -23,7 +23,6 @@ defineProps({
    slate
    sm
    class="relative"
-    no-animation
    :icon="icon"
    :trailing-icon="trailingIcon"
  >
@@ -26,11 +26,13 @@ import { useAlert } from 'dashboard/composables';

 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import { CONVERSATION_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
-import { MESSAGE_EDITOR_IMAGE_RESIZES } from 'dashboard/constants/editor';
+import {
+  MESSAGE_EDITOR_MENU_OPTIONS,
+  MESSAGE_EDITOR_IMAGE_RESIZES,
+} from 'dashboard/constants/editor';

 import {
  messageSchema,
-  buildMessageSchema,
  buildEditor,
  EditorView,
  MessageMarkdownTransformer,
@@ -51,10 +53,6 @@ import {
  removeSignature as removeSignatureHelper,
  scrollCursorIntoView,
  setURLWithQueryAndSize,
-  getFormattingForEditor,
-  getSelectionCoords,
-  calculateMenuPosition,
-  getEffectiveChannelType,
 } from 'dashboard/helper/editorHelper';
 import {
  hasPressedEnterAndNotCmdOrShift,
@@ -77,12 +75,12 @@ const props = defineProps({
  enableCannedResponses: { type: Boolean, default: true },
  enableCaptainTools: { type: Boolean, default: false },
  variables: { type: Object, default: () => ({}) },
+  enabledMenuOptions: { type: Array, default: () => [] },
  signature: { type: String, default: '' },
  // allowSignature is a kill switch, ensuring no signature methods
  // are triggered except when this flag is true
  allowSignature: { type: Boolean, default: false },
  channelType: { type: String, default: '' },
-  medium: { type: String, default: '' },
  showImageResizeToolbar: { type: Boolean, default: false }, // A kill switch to show or hide the image toolbar
  focusOnMount: { type: Boolean, default: true },
 });
@@ -105,40 +103,22 @@ const { t } = useI18n();

 const TYPING_INDICATOR_IDLE_TIME = 4000;
 const MAXIMUM_FILE_UPLOAD_SIZE = 4; // in MB
-const DEFAULT_FORMATTING = 'Context::Default';

-const effectiveChannelType = computed(() =>
-  getEffectiveChannelType(props.channelType, props.medium)
-);
-
-const editorSchema = computed(() => {
-  if (!props.channelType) return messageSchema;
-
-  const formatType = props.isPrivate
-    ? DEFAULT_FORMATTING
-    : effectiveChannelType.value;
-  const formatting = getFormattingForEditor(formatType);
-  return buildMessageSchema(formatting.marks, formatting.nodes);
-});
-
-const editorMenuOptions = computed(() => {
-  const formatType = props.isPrivate
-    ? DEFAULT_FORMATTING
-    : effectiveChannelType.value || DEFAULT_FORMATTING;
-  const formatting = getFormattingForEditor(formatType);
-  return formatting.menu;
-});
-
-const createState = (content, placeholder, plugins = [], methods = {}) => {
-  const schema = editorSchema.value;
+const createState = (
+  content,
+  placeholder,
+  plugins = [],
+  methods = {},
+  enabledMenuOptions = []
+) => {
  return EditorState.create({
-    doc: new MessageMarkdownTransformer(schema).parse(content),
+    doc: new MessageMarkdownTransformer(messageSchema).parse(content),
    plugins: buildEditor({
-      schema,
+      schema: messageSchema,
      placeholder,
      methods,
      plugins,
-      enabledMenuOptions: editorMenuOptions.value,
+      enabledMenuOptions,
    }),
  });
 };
@@ -173,8 +153,6 @@ const range = ref(null);
 const isImageNodeSelected = ref(false);
 const toolbarPosition = ref({ top: 0, left: 0 });
 const selectedImageNode = ref(null);
-const isTextSelected = ref(false); // Tracks text selection and prevents unnecessary re-renders on mouse selection
-const showSelectionMenu = ref(false);
 const sizes = MESSAGE_EDITOR_IMAGE_RESIZES;

 // element ref
@@ -196,6 +174,12 @@ const shouldShowCannedResponses = computed(() => {
  );
 });

+const editorMenuOptions = computed(() => {
+  return props.enabledMenuOptions.length
+    ? props.enabledMenuOptions
+    : MESSAGE_EDITOR_MENU_OPTIONS;
+});
+
 function createSuggestionPlugin({
  trigger,
  minChars = 0,
@@ -309,13 +293,8 @@ function isBodyEmpty(content) {

  // if the signature is present, we need to remove it before checking
  // note that we don't update the editorView, so this is safe
-  // Use effective channel type to match how signature was appended
  const bodyWithoutSignature = props.signature
-    ? removeSignatureHelper(
-        content,
-        props.signature,
-        effectiveChannelType.value
-      )
+    ? removeSignatureHelper(content, props.signature)
    : content;

  // trimming should remove all the whitespaces, so we can check the length
@@ -323,16 +302,7 @@ function isBodyEmpty(content) {
 }

 function handleEmptyBodyWithSignature() {
-  const { schema, tr, doc } = state;
-
-  const isEmptyParagraph = node =>
-    node && node.type === schema.nodes.paragraph && node.content.size === 0;
-
-  // Check if empty paragraph already exists to prevent duplicates when toggling signatures
-  if (isEmptyParagraph(doc.firstChild)) {
-    focusEditorInputField('start');
-    return;
-  }
+  const { schema, tr } = state;

  // create a paragraph node and
  // start a transaction to append it at the end
@@ -383,11 +353,7 @@ function addSignature() {
  // see if the content is empty, if it is before appending the signature
  // we need to add a paragraph node and move the cursor at the start of the editor
  const contentWasEmpty = isBodyEmpty(content);
-  content = appendSignature(
-    content,
-    props.signature,
-    effectiveChannelType.value
-  );
+  content = appendSignature(content, props.signature);
  // need to reload first, ensuring that the editorView is updated
  reloadState(content);

@@ -399,11 +365,7 @@ function addSignature() {
 function removeSignature() {
  if (!props.signature) return;
  let content = props.modelValue;
-  content = removeSignatureHelper(
-    content,
-    props.signature,
-    effectiveChannelType.value
-  );
+  content = removeSignatureHelper(content, props.signature);
  // reload the state, ensuring that the editorView is updated
  reloadState(content);
 }
@@ -429,38 +391,6 @@ function setToolbarPosition() {
  };
 }

-function setMenubarPosition({ selection } = {}) {
-  const wrapper = editorRoot.value;
-  if (!selection || !wrapper) return;
-
-  const rect = wrapper.getBoundingClientRect();
-  const isRtl = getComputedStyle(wrapper).direction === 'rtl';
-
-  // Calculate coords and final position
-  const coords = getSelectionCoords(editorView, selection, rect);
-  const { left, top, width } = calculateMenuPosition(coords, rect, isRtl);
-
-  wrapper.style.setProperty('--selection-left', `${left}px`);
-  wrapper.style.setProperty(
-    '--selection-right',
-    `${rect.width - left - width}px`
-  );
-  wrapper.style.setProperty('--selection-top', `${top}px`);
-}
-
-function checkSelection(editorState) {
-  showSelectionMenu.value = false;
-  const hasSelection = editorState.selection.from !== editorState.selection.to;
-  if (hasSelection === isTextSelected.value) return;
-
-  isTextSelected.value = hasSelection;
-  const wrapper = editorRoot.value;
-  if (!wrapper) return;
-
-  wrapper.classList.toggle('has-selection', hasSelection);
-  if (hasSelection) setMenubarPosition(editorState);
-}
-
 function setURLWithQueryAndImageSize(size) {
  if (!props.showImageResizeToolbar) {
    return;
@@ -590,9 +520,7 @@ async function insertNodeIntoEditor(node, from = 0, to = 0) {

 function insertContentIntoEditor(content, defaultFrom = 0) {
  const from = defaultFrom || editorView.state.selection.from || 0;
-  // Use the editor's current schema to ensure compatibility with buildMessageSchema
-  const currentSchema = editorView.state.schema;
-  let node = new MessageMarkdownTransformer(currentSchema).parse(content);
+  let node = new MessageMarkdownTransformer(messageSchema).parse(content);

  insertNodeIntoEditor(node, from, undefined);
 }
@@ -659,7 +587,6 @@ function createEditorView() {
      if (tx.docChanged) {
        emitOnChange();
      }
-      checkSelection(state);
    },
    handleDOMEvents: {
      keyup: () => {
@@ -825,33 +752,15 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
@import '@chatwoot/prosemirror-schema/src/styles/base.scss';

 .ProseMirror-menubar-wrapper {
-  @apply flex flex-col gap-3;
+  @apply flex flex-col;

  .ProseMirror-menubar {
    min-height: 1.25rem !important;
-    @apply items-center gap-4 flex pb-0 bg-transparent text-n-slate-11 relative ltr:-left-[3px] rtl:-right-[3px];
+    @apply -ml-2.5 pb-0 bg-transparent text-n-slate-11;

    .ProseMirror-menu-active {
-      @apply bg-n-slate-5 dark:bg-n-solid-3 !important;
+      @apply bg-n-slate-5 dark:bg-n-solid-3;
    }
-
-    .ProseMirror-menuitem {
-      @apply mr-0 size-4 flex items-center justify-center;
-
-      .ProseMirror-icon {
-        @apply size-4 flex items-center justify-center flex-shrink-0;
-
-        svg {
-          @apply size-full;
-        }
-      }
-    }
-  }
-
-  .ProseMirror-menubar:not(:has(*)) {
-    max-height: none !important;
-    min-height: 0 !important;
-    padding: 0 !important;
  }

  > .ProseMirror {
@@ -942,53 +851,4 @@ useEmitter(BUS_EVENTS.INSERT_INTO_RICH_EDITOR, insertContentIntoEditor);
 .editor-warning__message {
  @apply text-n-ruby-9 dark:text-n-ruby-9 font-normal text-sm pt-1 pb-0 px-0;
 }
-
-// Float editor menu
-.popover-prosemirror-menu {
-  position: relative;
-
-  .ProseMirror p:last-child {
-    margin-bottom: 10px !important;
-  }
-
-  .ProseMirror-menubar {
-    display: none; // Hide by default
-  }
-
-  &.has-selection {
-    // Hide menu completely when it has no items
-    .ProseMirror-menubar:not(:has(*)) {
-      display: none !important;
-    }
-
-    .ProseMirror-menubar {
-      @apply rounded-lg !px-3 !py-1.5 z-50 bg-n-background items-center gap-4 ml-0 mb-0 shadow-md outline outline-1 outline-n-weak;
-      display: flex;
-      width: fit-content !important;
-      position: absolute !important;
-
-      // Default/LTR: position from left
-      top: var(--selection-top);
-      left: var(--selection-left);
-
-      // RTL: position from right instead
-      [dir='rtl'] & {
-        left: auto;
-        right: var(--selection-right);
-      }
-
-      .ProseMirror-menuitem {
-        @apply mr-0 size-4 flex items-center;
-
-        .ProseMirror-icon {
-          @apply p-0.5 flex-shrink-0;
-        }
-      }
-
-      .ProseMirror-menu-active {
-        @apply bg-n-slate-3;
-      }
-    }
-  }
-}
 </style>
@@ -59,7 +59,7 @@ const translateValue = computed(() => {

 <template>
  <button
-    class="flex items-center w-auto h-8 p-1 transition-all border rounded-full bg-n-alpha-2 group relative duration-300 ease-in-out z-0 active:scale-[0.995] active:duration-75"
+    class="flex items-center w-auto h-8 p-1 transition-all border rounded-full bg-n-alpha-2 group relative duration-300 ease-in-out z-0"
    :disabled="disabled"
    :class="{
      'cursor-not-allowed': disabled,
@@ -78,6 +78,10 @@ export default {
      type: Boolean,
      default: false,
    },
+    showEditorToggle: {
+      type: Boolean,
+      default: false,
+    },
    isOnPrivateNote: {
      type: Boolean,
      default: false,
@@ -126,6 +130,7 @@ export default {
  emits: [
    'replaceText',
    'toggleInsertArticle',
+    'toggleEditor',
    'selectWhatsappTemplate',
    'selectContentTemplate',
    'toggleQuotedReply',
@@ -320,8 +325,18 @@ export default {
        sm
        @click="toggleAudioRecorder"
      />
+      <NextButton
+        v-if="showEditorToggle"
+        v-tooltip.top-end="$t('CONVERSATION.REPLYBOX.TIP_FORMAT_ICON')"
+        icon="i-ph-quotes"
+        slate
+        faded
+        sm
+        @click="$emit('toggleEditor')"
+      />
      <NextButton
        v-if="showAudioPlayStopButton"
+        v-tooltip.top-end="$t('CONVERSATION.REPLYBOX.TIP_FORMAT_ICON')"
        :icon="audioRecorderPlayStopIcon"
        slate
        faded
@@ -3,6 +3,7 @@ import { computed, ref } from 'vue';
 import { useRouter } from 'vue-router';
 import { useStore, useMapGetter } from 'dashboard/composables/store';
 import { getLastMessage } from 'dashboard/helper/conversationHelper';
+import { useVoiceCallStatus } from 'dashboard/composables/useVoiceCallStatus';
 import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
 import Avatar from 'next/avatar/Avatar.vue';
 import MessagePreview from './MessagePreview.vue';
@@ -13,7 +14,6 @@ import CardLabels from './conversationCardComponents/CardLabels.vue';
 import PriorityMark from './PriorityMark.vue';
 import SLACardLabel from './components/SLACardLabel.vue';
 import ContextMenu from 'dashboard/components/ui/ContextMenu.vue';
-import VoiceCallStatus from './VoiceCallStatus.vue';

 const props = defineProps({
  activeLabel: { type: String, default: '' },
@@ -83,10 +83,15 @@ const isInboxNameVisible = computed(() => !activeInbox.value);

 const lastMessageInChat = computed(() => getLastMessage(props.chat));

-const voiceCallData = computed(() => ({
-  status: props.chat.additional_attributes?.call_status,
-  direction: props.chat.additional_attributes?.call_direction,
-}));
+const callStatus = computed(
+  () => props.chat.additional_attributes?.call_status
+);
+const callDirection = computed(
+  () => props.chat.additional_attributes?.call_direction
+);
+
+const { labelKey: voiceLabelKey, listIconColor: voiceIconColor } =
+  useVoiceCallStatus(callStatus, callDirection);

 const inboxId = computed(() => props.chat.inbox_id);

@@ -312,13 +317,20 @@ const deleteConversation = () => {
      >
        {{ currentContact.name }}
      </h4>
-      <VoiceCallStatus
-        v-if="voiceCallData.status"
+      <div
+        v-if="callStatus"
        key="voice-status-row"
-        :status="voiceCallData.status"
-        :direction="voiceCallData.direction"
-        :message-preview-class="messagePreviewClass"
-      />
+        class="my-0 mx-2 leading-6 h-6 flex-1 min-w-0 text-sm overflow-hidden text-ellipsis whitespace-nowrap"
+        :class="messagePreviewClass"
+      >
+        <span
+          class="inline-block -mt-0.5 align-middle text-[16px] i-ph-phone-incoming"
+          :class="[voiceIconColor]"
+        />
+        <span class="mx-1">
+          {{ $t(voiceLabelKey) }}
+        </span>
+      </div>
      <MessagePreview
        v-else-if="lastMessageInChat"
        key="message-preview"
@@ -258,6 +258,8 @@ export default {

  created() {
    emitter.on(BUS_EVENTS.SCROLL_TO_MESSAGE, this.onScrollToMessage);
+    // when a new message comes in, we refetch the label suggestions
+    emitter.on(BUS_EVENTS.FETCH_LABEL_SUGGESTIONS, this.fetchSuggestions);
    // when a message is sent we set the flag to true this hides the label suggestions,
    // until the chat is changed and the flag is reset in the watch for currentChat
    emitter.on(BUS_EVENTS.MESSAGE_SENT, () => {
@@ -289,10 +291,6 @@ export default {
        return;
      }

-      // Early exit if conversation already has labels - no need to suggest more
-      const existingLabels = this.currentChat?.labels || [];
-      if (existingLabels.length > 0) return;
-
      // method available in mixin, need to ensure that integrations are present
      await this.fetchIntegrationsIfRequired();

@@ -45,7 +45,7 @@ import fileUploadMixin from 'dashboard/mixins/fileUploadMixin';
 import {
  appendSignature,
  removeSignature,
-  getEffectiveChannelType,
+  replaceSignature,
  extractTextFromMarkdown,
 } from 'dashboard/helper/editorHelper';

@@ -61,6 +61,7 @@ export default {
    ArticleSearchPopover,
    AttachmentPreview,
    AudioRecorder,
+    CannedResponse,
    ReplyBoxBanner,
    EmojiInput,
    MessageSignatureMissingAlert,
@@ -68,12 +69,11 @@ export default {
    ReplyEmailHead,
    ReplyToMessage,
    ReplyTopPanel,
+    ResizableTextArea,
    ContentTemplates,
    WhatsappTemplates,
    WootMessageEditor,
    QuotedEmailPreview,
-    ResizableTextArea,
-    CannedResponse,
  },
  mixins: [inboxMixin, fileUploadMixin, keyboardEventListenerMixins],
  props: {
@@ -86,6 +86,7 @@ export default {
  setup() {
    const {
      uiSettings,
+      updateUISettings,
      isEditorHotKeyEnabled,
      fetchSignatureFlagFromUISettings,
      setQuotedReplyFlagForInbox,
@@ -96,6 +97,7 @@ export default {

    return {
      uiSettings,
+      updateUISettings,
      isEditorHotKeyEnabled,
      fetchSignatureFlagFromUISettings,
      setQuotedReplyFlagForInbox,
@@ -113,6 +115,7 @@ export default {
      isRecordingAudio: false,
      recordingAudioState: '',
      recordingAudioDurationText: '',
+      isUploading: false,
      replyType: REPLY_EDITOR_MODES.REPLY,
      mentionSearchKey: '',
      hasSlashCommand: false,
@@ -144,12 +147,9 @@ export default {
      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
    }),
    currentContact() {
-      const senderId = this.currentChat?.meta?.sender?.id;
-      if (!senderId) return {};
-      return this.$store.getters['contacts/getContact'](senderId);
-    },
-    isRichEditorEnabled() {
-      return this.isAWebWidgetInbox || this.isAnEmailChannel || this.isAPIInbox;
+      return this.$store.getters['contacts/getContact'](
+        this.currentChat.meta.sender.id
+      );
    },
    shouldShowReplyToMessage() {
      return (
@@ -159,32 +159,34 @@ export default {
        !this.is360DialogWhatsAppChannel
      );
    },
+    showRichContentEditor() {
+      if (this.isOnPrivateNote || this.isRichEditorEnabled) {
+        return true;
+      }
+
+      if (this.isAPIInbox) {
+        const {
+          display_rich_content_editor: displayRichContentEditor = false,
+        } = this.uiSettings;
+        return displayRichContentEditor;
+      }
+
+      return false;
+    },
    showWhatsappTemplates() {
-      // We support templates for API channels if someone updates templates manually via API
-      // That's why we don't explicitly check for channel type here
-      const templates = this.$store.getters['inboxes/getWhatsAppTemplates'](
-        this.inboxId
-      );
-      return !!(templates && templates.length) && !this.isPrivate;
+      return this.isAWhatsAppCloudChannel && !this.isPrivate;
    },
    showContentTemplates() {
      return this.isATwilioWhatsAppChannel && !this.isPrivate;
    },
    isPrivate() {
-      if (
-        this.currentChat.can_reply ||
-        this.isAWhatsAppChannel ||
-        this.isAPIInbox
-      ) {
+      if (this.currentChat.can_reply || this.isAWhatsAppChannel) {
        return this.isOnPrivateNote;
      }
      return true;
    },
    isReplyRestricted() {
-      return (
-        !this.currentChat?.can_reply &&
-        !(this.isAWhatsAppChannel || this.isAPIInbox)
-      );
+      return !this.currentChat?.can_reply && !this.isAWhatsAppChannel;
    },
    inboxId() {
      return this.currentChat.inbox_id;
@@ -286,6 +288,9 @@ export default {
    hasAttachments() {
      return this.attachedFiles.length;
    },
+    isRichEditorEnabled() {
+      return this.isAWebWidgetInbox || this.isAnEmailChannel;
+    },
    showAudioRecorder() {
      return !this.isOnPrivateNote && this.showFileUpload;
    },
@@ -325,11 +330,21 @@ export default {
      return !this.isPrivate && this.sendWithSignature;
    },
    isSignatureAvailable() {
-      return !!this.messageSignature;
+      return !!this.signatureToApply;
    },
    sendWithSignature() {
      return this.fetchSignatureFlagFromUISettings(this.channelType);
    },
+    editorMessageKey() {
+      const { editor_message_key: isEnabled } = this.uiSettings;
+      return isEnabled;
+    },
+    commandPlusEnterToSendEnabled() {
+      return this.editorMessageKey === 'cmd_enter';
+    },
+    enterToSendEnabled() {
+      return this.editorMessageKey === 'enter';
+    },
    conversationId() {
      return this.currentChat.id;
    },
@@ -356,6 +371,12 @@ export default {
      });
      return variables;
    },
+    // ensure that the signature is plain text depending on `showRichContentEditor`
+    signatureToApply() {
+      return this.showRichContentEditor
+        ? this.messageSignature
+        : extractTextFromMarkdown(this.messageSignature);
+    },
    connectedPortalSlug() {
      const { help_center: portal = {} } = this.inbox;
      const { slug = '' } = portal;
@@ -406,19 +427,6 @@ export default {
        !!this.quotedEmailText
      );
    },
-    showRichContentEditor() {
-      if (this.isOnPrivateNote || this.isRichEditorEnabled) {
-        return true;
-      }
-
-      return false;
-    },
-    // ensure that the signature is plain text depending on `showRichContentEditor`
-    signatureToApply() {
-      return this.showRichContentEditor
-        ? this.messageSignature
-        : extractTextFromMarkdown(this.messageSignature);
-    },
  },
  watch: {
    currentChat(conversation, oldConversation) {
@@ -434,7 +442,7 @@ export default {
        return;
      }

-      if (canReply || this.isAWhatsAppChannel || this.isAPIInbox) {
+      if (canReply || this.isAWhatsAppChannel) {
        this.replyType = REPLY_EDITOR_MODES.REPLY;
      } else {
        this.replyType = REPLY_EDITOR_MODES.NOTE;
@@ -492,7 +500,7 @@ export default {
  mounted() {
    this.getFromDraft();
    // Don't use the keyboard listener mixin here as the events here are supposed to be
-    // working even if the editor is focussed.
+    // working even if input/textarea is focussed.
    document.addEventListener('paste', this.onPaste);
    document.addEventListener('keydown', this.handleKeyEvents);
    this.setCCAndToEmailsFromLastChat();
@@ -546,6 +554,28 @@ export default {

      useTrack(CONVERSATION_EVENTS.INSERT_ARTICLE_LINK);
    },
+    toggleRichContentEditor() {
+      this.updateUISettings({
+        display_rich_content_editor: !this.showRichContentEditor,
+      });
+
+      const plainTextSignature = extractTextFromMarkdown(this.messageSignature);
+
+      if (!this.showRichContentEditor && this.messageSignature) {
+        // remove the old signature -> extract text from markdown -> attach new signature
+        let message = removeSignature(this.message, this.messageSignature);
+        message = extractTextFromMarkdown(message);
+        message = appendSignature(message, plainTextSignature);
+
+        this.message = message;
+      } else {
+        this.message = replaceSignature(
+          this.message,
+          plainTextSignature,
+          this.messageSignature
+        );
+      }
+    },
    toggleQuotedReply() {
      if (!this.isAnEmailChannel) {
        return;
@@ -611,23 +641,7 @@ export default {
      if (this.isPrivate) {
        return message;
      }
-      if (this.showRichContentEditor) {
-        const effectiveChannelType = getEffectiveChannelType(
-          this.channelType,
-          this.inbox?.medium || ''
-        );
-        return this.sendWithSignature
-          ? appendSignature(
-              message,
-              this.messageSignature,
-              effectiveChannelType
-            )
-          : removeSignature(
-              message,
-              this.messageSignature,
-              effectiveChannelType
-            );
-      }
+
      return this.sendWithSignature
        ? appendSignature(message, this.signatureToApply)
        : removeSignature(message, this.signatureToApply);
@@ -690,7 +704,7 @@ export default {
    onPaste(e) {
      const data = e.clipboardData.files;
      if (!this.showRichContentEditor && data.length !== 0) {
-        this.$refs.messageInput?.$el?.blur();
+        this.$refs.messageInput.$el.blur();
      }
      if (!data.length || !data[0]) {
        return;
@@ -825,19 +839,7 @@ export default {
        // if signature is enabled, append it to the message
        // appendSignature ensures that the signature is not duplicated
        // so we don't need to check if the signature is already present
-        if (this.showRichContentEditor) {
-          const effectiveChannelType = getEffectiveChannelType(
-            this.channelType,
-            this.inbox?.medium || ''
-          );
-          message = appendSignature(
-            message,
-            this.messageSignature,
-            effectiveChannelType
-          );
-        } else {
-          message = appendSignature(message, this.signatureToApply);
-        }
+        message = appendSignature(message, this.signatureToApply);
      }

      const updatedMessage = replaceVariablesInMessage({
@@ -859,8 +861,7 @@ export default {
      this.$store.dispatch('draftMessages/setReplyEditorMode', {
        mode,
      });
-      if (canReply || this.isAWhatsAppChannel || this.isAPIInbox)
-        this.replyType = mode;
+      if (canReply || this.isAWhatsAppChannel) this.replyType = mode;
      if (this.showRichContentEditor) {
        if (this.isRecordingAudio) {
          this.toggleAudioRecorder();
@@ -894,19 +895,7 @@ export default {
      this.message = '';
      if (this.sendWithSignature && !this.isPrivate) {
        // if signature is enabled, append it to the message
-        if (this.showRichContentEditor) {
-          const effectiveChannelType = getEffectiveChannelType(
-            this.channelType,
-            this.inbox?.medium || ''
-          );
-          this.message = appendSignature(
-            this.message,
-            this.messageSignature,
-            effectiveChannelType
-          );
-        } else {
-          this.message = appendSignature(this.message, this.signatureToApply);
-        }
+        this.message = appendSignature(this.message, this.signatureToApply);
      }
      this.attachedFiles = [];
      this.isRecordingAudio = false;
@@ -924,15 +913,19 @@ export default {
    },
    toggleAudioRecorder() {
      this.isRecordingAudio = !this.isRecordingAudio;
+      this.isRecorderAudioStopped = !this.isRecordingAudio;
      if (!this.isRecordingAudio) {
        this.resetAudioRecorderInput();
      }
    },
    toggleAudioRecorderPlayPause() {
-      if (!this.$refs.audioRecorderInput) return;
-      if (!this.recordingAudioState) {
+      if (!this.isRecordingAudio) {
+        return;
+      }
+      if (!this.isRecorderAudioStopped) {
+        this.isRecorderAudioStopped = true;
        this.$refs.audioRecorderInput.stopRecording();
-      } else {
+      } else if (this.isRecorderAudioStopped) {
        this.$refs.audioRecorderInput.playPause();
      }
    },
@@ -1239,17 +1232,16 @@ export default {
        v-else
        v-model="message"
        :editor-id="editorStateId"
-        class="input popover-prosemirror-menu"
+        class="input"
        :is-private="isOnPrivateNote"
        :placeholder="messagePlaceHolder"
        :update-selection-with="updateEditorSelectionWith"
        :min-height="4"
        enable-variables
        :variables="messageVariables"
-        :signature="messageSignature"
+        :signature="signatureToApply"
        allow-signature
        :channel-type="channelType"
-        :medium="inbox.medium"
        @typing-off="onTypingOff"
        @typing-on="onTypingOn"
        @focus="onFocus"
@@ -1297,6 +1289,7 @@ export default {
      :recording-audio-state="recordingAudioState"
      :send-button-text="replyButtonLabel"
      :show-audio-recorder="showAudioRecorder"
+      :show-editor-toggle="isAPIInbox && !isOnPrivateNote"
      :show-emoji-picker="showEmojiPicker"
      :show-file-upload="showFileUpload"
      :show-quoted-reply-toggle="shouldShowQuotedReplyToggle"
@@ -1309,6 +1302,7 @@ export default {
      :new-conversation-modal-active="newConversationModalActive"
      @select-whatsapp-template="openWhatsappTemplateModal"
      @select-content-template="openContentTemplateModal"
+      @toggle-editor="toggleRichContentEditor"
      @replace-text="replaceText"
      @toggle-insert-article="toggleInsertArticle"
      @toggle-quoted-reply="toggleQuotedReply"
@@ -30,7 +30,7 @@ const assignedAgent = computed({
    return currentChat.value?.meta?.assignee;
  },
  set(agent) {
-    const agentId = agent ? agent.id : null;
+    const agentId = agent ? agent.id : 0;
    store.dispatch('setCurrentChatAssignee', agent);
    store.dispatch('assignAgent', {
      conversationId: currentChat.value?.id,
@@ -1,77 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import {
-  VOICE_CALL_STATUS,
-  VOICE_CALL_DIRECTION,
-} from 'dashboard/components-next/message/constants';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-
-const props = defineProps({
-  status: { type: String, default: '' },
-  direction: { type: String, default: '' },
-  messagePreviewClass: { type: [String, Array, Object], default: '' },
-});
-
-const LABEL_KEYS = {
-  [VOICE_CALL_STATUS.IN_PROGRESS]: 'CONVERSATION.VOICE_CALL.CALL_IN_PROGRESS',
-  [VOICE_CALL_STATUS.COMPLETED]: 'CONVERSATION.VOICE_CALL.CALL_ENDED',
-};
-
-const ICON_MAP = {
-  [VOICE_CALL_STATUS.IN_PROGRESS]: 'i-ph-phone-call',
-  [VOICE_CALL_STATUS.NO_ANSWER]: 'i-ph-phone-x',
-  [VOICE_CALL_STATUS.FAILED]: 'i-ph-phone-x',
-};
-
-const COLOR_MAP = {
-  [VOICE_CALL_STATUS.IN_PROGRESS]: 'text-n-teal-9',
-  [VOICE_CALL_STATUS.RINGING]: 'text-n-teal-9',
-  [VOICE_CALL_STATUS.COMPLETED]: 'text-n-slate-11',
-  [VOICE_CALL_STATUS.NO_ANSWER]: 'text-n-ruby-9',
-  [VOICE_CALL_STATUS.FAILED]: 'text-n-ruby-9',
-};
-
-const isOutbound = computed(
-  () => props.direction === VOICE_CALL_DIRECTION.OUTBOUND
-);
-const isFailed = computed(() =>
-  [VOICE_CALL_STATUS.NO_ANSWER, VOICE_CALL_STATUS.FAILED].includes(props.status)
-);
-
-const labelKey = computed(() => {
-  if (LABEL_KEYS[props.status]) return LABEL_KEYS[props.status];
-  if (props.status === VOICE_CALL_STATUS.RINGING) {
-    return isOutbound.value
-      ? 'CONVERSATION.VOICE_CALL.OUTGOING_CALL'
-      : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
-  }
-  return isFailed.value
-    ? 'CONVERSATION.VOICE_CALL.MISSED_CALL'
-    : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
-});
-
-const iconName = computed(() => {
-  if (ICON_MAP[props.status]) return ICON_MAP[props.status];
-  return isOutbound.value ? 'i-ph-phone-outgoing' : 'i-ph-phone-incoming';
-});
-
-const statusColor = computed(
-  () => COLOR_MAP[props.status] || 'text-n-slate-11'
-);
-</script>
-
-<template>
-  <div
-    class="my-0 mx-2 leading-6 h-6 flex-1 min-w-0 text-sm overflow-hidden text-ellipsis whitespace-nowrap"
-    :class="messagePreviewClass"
-  >
-    <Icon
-      class="inline-block -mt-0.5 align-middle size-4"
-      :icon="iconName"
-      :class="statusColor"
-    />
-    <span class="mx-1" :class="statusColor">
-      {{ $t(labelKey) }}
-    </span>
-  </div>
-</template>
@@ -1,57 +0,0 @@
-import { ref } from 'vue';
-
-export const useLoadWithRetry = (config = {}) => {
-  const maxRetry = config.max_retry || 3;
-  const backoff = config.backoff || 1000;
-
-  const isLoaded = ref(false);
-  const hasError = ref(false);
-
-  const loadWithRetry = async url => {
-    const attemptLoad = () => {
-      return new Promise((resolve, reject) => {
-        const img = new Image();
-
-        img.onload = () => {
-          isLoaded.value = true;
-          hasError.value = false;
-          resolve();
-        };
-
-        img.onerror = () => {
-          reject(new Error('Failed to load image'));
-        };
-
-        img.src = url;
-      });
-    };
-
-    const sleep = ms => {
-      return new Promise(resolve => {
-        setTimeout(resolve, ms);
-      });
-    };
-
-    const retry = async (attempt = 0) => {
-      try {
-        await attemptLoad();
-      } catch (error) {
-        if (attempt + 1 >= maxRetry) {
-          hasError.value = true;
-          isLoaded.value = false;
-          return;
-        }
-        await sleep(backoff * (attempt + 1));
-        await retry(attempt + 1);
-      }
-    };
-
-    await retry();
-  };
-
-  return {
-    isLoaded,
-    hasError,
-    loadWithRetry,
-  };
-};
@@ -12,11 +12,7 @@ vi.mock('dashboard/composables', () => ({
 }));
 vi.mock('vue-i18n');
 vi.mock('activestorage');
-vi.mock('shared/helpers/FileHelper', () => ({
-  checkFileSizeLimit: vi.fn(),
-  resolveMaximumFileUploadSize: vi.fn(value => Number(value) || 40),
-  DEFAULT_MAXIMUM_FILE_UPLOAD_SIZE: 40,
-}));
+vi.mock('shared/helpers/FileHelper');
 vi.mock('@chatwoot/utils');

 describe('useFileUpload', () => {
@@ -40,9 +36,7 @@ describe('useFileUpload', () => {
        getCurrentAccountId: { value: '123' },
        getCurrentUser: { value: { access_token: 'test-token' } },
        getSelectedChat: { value: { id: '456' } },
-        'globalConfig/get': {
-          value: { directUploadsEnabled: true, maximumFileUploadSize: 40 },
-        },
+        'globalConfig/get': { value: { directUploadsEnabled: true } },
      };
      return getterMap[getter];
    });
@@ -92,9 +86,7 @@ describe('useFileUpload', () => {
        getCurrentAccountId: { value: '123' },
        getCurrentUser: { value: { access_token: 'test-token' } },
        getSelectedChat: { value: { id: '456' } },
-        'globalConfig/get': {
-          value: { directUploadsEnabled: false, maximumFileUploadSize: 40 },
-        },
+        'globalConfig/get': { value: { directUploadsEnabled: false } },
      };
      return getterMap[getter];
    });
@@ -14,7 +14,7 @@ import {
 } from 'dashboard/constants/automation';

 /**
- * This is a shared composables that holds utilities used to build dropdown and file options
+ * This is a shared composables that holds utilites used to build dropdown and file options
 * @returns {Object} An object containing various automation-related functions and computed properties.
 */
 export default function useAutomationValues() {
@@ -1,5 +1,5 @@
 import { computed } from 'vue';
-import { useMapGetter, useStore } from 'dashboard/composables/store.js';
+import { useStore } from 'dashboard/composables/store.js';
 import { useAccount } from 'dashboard/composables/useAccount';
 import { useConfig } from 'dashboard/composables/useConfig';
 import { useCamelCase } from 'dashboard/composables/useTransformKeys';
@@ -9,7 +9,6 @@ export function useCaptain() {
  const store = useStore();
  const { isCloudFeatureEnabled, currentAccount } = useAccount();
  const { isEnterprise } = useConfig();
-  const uiFlags = useMapGetter('accounts/getUIFlags');

  const captainEnabled = computed(() => {
    return isCloudFeatureEnabled(FEATURE_FLAGS.CAPTAIN);
@@ -35,8 +34,6 @@ export function useCaptain() {
    return null;
  });

-  const isFetchingLimits = computed(() => uiFlags.value.isFetchingLimits);
-
  const fetchLimits = () => {
    if (isEnterprise) {
      store.dispatch('accounts/limits');
@@ -49,6 +46,5 @@ export function useCaptain() {
    documentLimits,
    responseLimits,
    fetchLimits,
-    isFetchingLimits,
  };
 }
@@ -4,11 +4,7 @@ import { useI18n } from 'vue-i18n';
 import { DirectUpload } from 'activestorage';
 import { checkFileSizeLimit } from 'shared/helpers/FileHelper';
 import { getMaxUploadSizeByChannel } from '@chatwoot/utils';
-import {
-  DEFAULT_MAXIMUM_FILE_UPLOAD_SIZE,
-  resolveMaximumFileUploadSize,
-} from 'shared/helpers/FileHelper';
-import { INBOX_TYPES } from 'dashboard/helper/inbox';
+import { MAXIMUM_FILE_UPLOAD_SIZE } from 'shared/constants/messages';

 /**
 * Composable for handling file uploads in conversations
@@ -25,34 +21,18 @@ export const useFileUpload = ({ inbox, attachFile, isPrivateNote = false }) => {
  const currentChat = useMapGetter('getSelectedChat');
  const globalConfig = useMapGetter('globalConfig/get');

-  const installationLimit = resolveMaximumFileUploadSize(
-    globalConfig.value?.maximumFileUploadSize
-  );
-
  // helper: compute max upload size for a given file's mime
  const maxSizeFor = mime => {
-    // Use default/installation limit for private notes
+    // Use default file size limit for private notes
    if (isPrivateNote) {
-      return installationLimit;
+      return MAXIMUM_FILE_UPLOAD_SIZE;
    }

-    const channelType = inbox?.channel_type;
-
-    if (!channelType || channelType === INBOX_TYPES.WEB) {
-      return installationLimit;
-    }
-
-    const channelLimit = getMaxUploadSizeByChannel({
-      channelType,
+    return getMaxUploadSizeByChannel({
+      channelType: inbox?.channel_type,
      medium: inbox?.medium, // e.g. 'sms' | 'whatsapp' | etc.
      mime, // e.g. 'image/png'
    });
-
-    if (channelLimit === DEFAULT_MAXIMUM_FILE_UPLOAD_SIZE) {
-      return installationLimit;
-    }
-
-    return Math.min(channelLimit, installationLimit);
  };

  const alertOverLimit = maxSizeMB =>
@@ -0,0 +1,161 @@
+import { computed, unref } from 'vue';
+
+const CALL_STATUSES = {
+  IN_PROGRESS: 'in-progress',
+  RINGING: 'ringing',
+  NO_ANSWER: 'no-answer',
+  BUSY: 'busy',
+  FAILED: 'failed',
+  COMPLETED: 'completed',
+  CANCELED: 'canceled',
+};
+
+const CALL_DIRECTIONS = {
+  INBOUND: 'inbound',
+  OUTBOUND: 'outbound',
+};
+
+/**
+ * Composable for handling voice call status display logic
+ * @param {Ref|string} statusRef - Call status (ringing, in-progress, etc.)
+ * @param {Ref|string} directionRef - Call direction (inbound, outbound)
+ * @returns {Object} UI properties for displaying call status
+ */
+export function useVoiceCallStatus(statusRef, directionRef) {
+  const status = computed(() => unref(statusRef)?.toString());
+  const direction = computed(() => unref(directionRef)?.toString());
+
+  // Status group helpers
+  const isFailedStatus = computed(() =>
+    [
+      CALL_STATUSES.NO_ANSWER,
+      CALL_STATUSES.BUSY,
+      CALL_STATUSES.FAILED,
+    ].includes(status.value)
+  );
+  const isEndedStatus = computed(() =>
+    [CALL_STATUSES.COMPLETED, CALL_STATUSES.CANCELED].includes(status.value)
+  );
+  const isOutbound = computed(
+    () => direction.value === CALL_DIRECTIONS.OUTBOUND
+  );
+
+  const labelKey = computed(() => {
+    const s = status.value;
+
+    if (s === CALL_STATUSES.IN_PROGRESS) {
+      return isOutbound.value
+        ? 'CONVERSATION.VOICE_CALL.OUTGOING_CALL'
+        : 'CONVERSATION.VOICE_CALL.CALL_IN_PROGRESS';
+    }
+
+    if (s === CALL_STATUSES.RINGING) {
+      return isOutbound.value
+        ? 'CONVERSATION.VOICE_CALL.OUTGOING_CALL'
+        : 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
+    }
+
+    if (s === CALL_STATUSES.NO_ANSWER) {
+      return 'CONVERSATION.VOICE_CALL.MISSED_CALL';
+    }
+
+    if (isFailedStatus.value) {
+      return 'CONVERSATION.VOICE_CALL.NO_ANSWER';
+    }
+
+    if (isEndedStatus.value) {
+      return 'CONVERSATION.VOICE_CALL.CALL_ENDED';
+    }
+
+    return 'CONVERSATION.VOICE_CALL.INCOMING_CALL';
+  });
+
+  const subtextKey = computed(() => {
+    const s = status.value;
+
+    if (s === CALL_STATUSES.RINGING) {
+      return 'CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET';
+    }
+
+    if (s === CALL_STATUSES.IN_PROGRESS) {
+      return isOutbound.value
+        ? 'CONVERSATION.VOICE_CALL.THEY_ANSWERED'
+        : 'CONVERSATION.VOICE_CALL.YOU_ANSWERED';
+    }
+
+    if (isFailedStatus.value) {
+      return 'CONVERSATION.VOICE_CALL.NO_ANSWER';
+    }
+
+    if (isEndedStatus.value) {
+      return 'CONVERSATION.VOICE_CALL.CALL_ENDED';
+    }
+
+    return 'CONVERSATION.VOICE_CALL.NOT_ANSWERED_YET';
+  });
+
+  const bubbleIconName = computed(() => {
+    const s = status.value;
+
+    if (s === CALL_STATUSES.IN_PROGRESS) {
+      return isOutbound.value
+        ? 'i-ph-phone-outgoing-fill'
+        : 'i-ph-phone-incoming-fill';
+    }
+
+    if (isFailedStatus.value) {
+      return 'i-ph-phone-x-fill';
+    }
+
+    // For ringing/completed/canceled show direction when possible
+    return isOutbound.value
+      ? 'i-ph-phone-outgoing-fill'
+      : 'i-ph-phone-incoming-fill';
+  });
+
+  const bubbleIconBg = computed(() => {
+    const s = status.value;
+
+    if (s === CALL_STATUSES.IN_PROGRESS) {
+      return 'bg-n-teal-9';
+    }
+
+    if (isFailedStatus.value) {
+      return 'bg-n-ruby-9';
+    }
+
+    if (isEndedStatus.value) {
+      return 'bg-n-slate-11';
+    }
+
+    // default (e.g., ringing)
+    return 'bg-n-teal-9 animate-pulse';
+  });
+
+  const listIconColor = computed(() => {
+    const s = status.value;
+
+    if (s === CALL_STATUSES.IN_PROGRESS || s === CALL_STATUSES.RINGING) {
+      return 'text-n-teal-9';
+    }
+
+    if (isFailedStatus.value) {
+      return 'text-n-ruby-9';
+    }
+
+    if (isEndedStatus.value) {
+      return 'text-n-slate-11';
+    }
+
+    return 'text-n-teal-9';
+  });
+
+  return {
+    status,
+    labelKey,
+    subtextKey,
+    bubbleIconName,
+    bubbleIconBg,
+    listIconColor,
+  };
+}
@@ -1,143 +1,23 @@
-// Formatting rules for different contexts (channels and special contexts)
-// marks: inline formatting (strong, em, code, link, strike)
-// nodes: block structures (bulletList, orderedList, codeBlock, blockquote)
-export const FORMATTING = {
-  // Channel formatting
-  'Channel::Email': {
-    marks: ['strong', 'em', 'code', 'link'],
-    nodes: ['bulletList', 'orderedList', 'codeBlock', 'blockquote', 'image'],
-    menu: [
-      'strong',
-      'em',
-      'code',
-      'link',
-      'bulletList',
-      'orderedList',
-      'undo',
-      'redo',
-    ],
-  },
-  'Channel::WebWidget': {
-    marks: ['strong', 'em', 'code', 'link', 'strike'],
-    nodes: ['bulletList', 'orderedList', 'codeBlock', 'blockquote', 'image'],
-    menu: [
-      'strong',
-      'em',
-      'code',
-      'link',
-      'strike',
-      'bulletList',
-      'orderedList',
-      'undo',
-      'redo',
-    ],
-  },
-  'Channel::Api': {
-    marks: ['strong', 'em'],
-    nodes: [],
-    menu: ['strong', 'em', 'undo', 'redo'],
-  },
-  'Channel::FacebookPage': {
-    marks: ['strong', 'em', 'code', 'strike'],
-    nodes: ['bulletList', 'orderedList', 'codeBlock'],
-    menu: [
-      'strong',
-      'em',
-      'code',
-      'strike',
-      'bulletList',
-      'orderedList',
-      'undo',
-      'redo',
-    ],
-  },
-  'Channel::TwitterProfile': {
-    marks: [],
-    nodes: [],
-    menu: [],
-  },
-  'Channel::TwilioSms': {
-    marks: [],
-    nodes: [],
-    menu: [],
-  },
-  'Channel::Sms': {
-    marks: [],
-    nodes: [],
-    menu: [],
-  },
-  'Channel::Whatsapp': {
-    marks: ['strong', 'em', 'code', 'strike'],
-    nodes: ['bulletList', 'orderedList', 'codeBlock'],
-    menu: [
-      'strong',
-      'em',
-      'code',
-      'strike',
-      'bulletList',
-      'orderedList',
-      'undo',
-      'redo',
-    ],
-  },
-  'Channel::Line': {
-    marks: ['strong', 'em', 'code', 'strike'],
-    nodes: ['codeBlock'],
-    menu: ['strong', 'em', 'code', 'strike', 'undo', 'redo'],
-  },
-  'Channel::Telegram': {
-    marks: ['strong', 'em', 'link', 'code'],
-    nodes: [],
-    menu: ['strong', 'em', 'link', 'code', 'undo', 'redo'],
-  },
-  'Channel::Instagram': {
-    marks: ['strong', 'em', 'code', 'strike'],
-    nodes: ['bulletList', 'orderedList'],
-    menu: [
-      'strong',
-      'em',
-      'code',
-      'bulletList',
-      'orderedList',
-      'strike',
-      'undo',
-      'redo',
-    ],
-  },
-  'Channel::Voice': {
-    marks: [],
-    nodes: [],
-    menu: [],
-  },
-  // Special contexts (not actual channels)
-  'Context::Default': {
-    marks: ['strong', 'em', 'code', 'link', 'strike'],
-    nodes: ['bulletList', 'orderedList', 'codeBlock', 'blockquote'],
-    menu: [
-      'strong',
-      'em',
-      'code',
-      'link',
-      'strike',
-      'bulletList',
-      'orderedList',
-      'undo',
-      'redo',
-    ],
-  },
-  'Context::MessageSignature': {
-    marks: ['strong', 'em', 'link'],
-    nodes: ['image'],
-    menu: ['strong', 'em', 'link', 'undo', 'redo', 'imageUpload'],
-  },
-  'Context::InboxSettings': {
-    marks: ['strong', 'em', 'link'],
-    nodes: [],
-    menu: ['strong', 'em', 'link', 'undo', 'redo'],
-  },
-};
+export const MESSAGE_EDITOR_MENU_OPTIONS = [
+  'strong',
+  'em',
+  'link',
+  'undo',
+  'redo',
+  'bulletList',
+  'orderedList',
+  'code',
+];
+
+export const MESSAGE_SIGNATURE_EDITOR_MENU_OPTIONS = [
+  'strong',
+  'em',
+  'link',
+  'undo',
+  'redo',
+  'imageUpload',
+];

-// Editor menu options for Full Editor
 export const ARTICLE_EDITOR_MENU_OPTIONS = [
  'strong',
  'em',
@@ -153,86 +33,14 @@ export const ARTICLE_EDITOR_MENU_OPTIONS = [
  'code',
 ];

-/**
- * Markdown formatting patterns for stripping unsupported formatting.
- *
- * Maps camelCase type names to ProseMirror snake_case schema names.
- * Order matters: codeBlock before code to avoid partial matches.
- */
-export const MARKDOWN_PATTERNS = [
-  // --- BLOCK NODES ---
-  {
-    type: 'codeBlock', // PM: code_block, eg: ```js\ncode\n```
-    patterns: [
-      { pattern: /`{3}(?:\w+)?\n?([\s\S]*?)`{3}/g, replacement: '$1' },
-    ],
-  },
-  {
-    type: 'blockquote', // PM: blockquote, eg: > quote
-    patterns: [{ pattern: /^> ?/gm, replacement: '' }],
-  },
-  {
-    type: 'bulletList', // PM: bullet_list, eg: - item
-    patterns: [{ pattern: /^[\t ]*[-*+]\s+/gm, replacement: '' }],
-  },
-  {
-    type: 'orderedList', // PM: ordered_list, eg: 1. item
-    patterns: [{ pattern: /^[\t ]*\d+\.\s+/gm, replacement: '' }],
-  },
-  {
-    type: 'heading', // PM: heading, eg: ## Heading
-    patterns: [{ pattern: /^#{1,6}\s+/gm, replacement: '' }],
-  },
-  {
-    type: 'horizontalRule', // PM: horizontal_rule, eg: ---
-    patterns: [{ pattern: /^(?:---|___|\*\*\*)\s*$/gm, replacement: '' }],
-  },
-  {
-    type: 'image', // PM: image, eg: ![alt](url)
-    patterns: [{ pattern: /!\[([^\]]*)\]\([^)]+\)/g, replacement: '$1' }],
-  },
-  {
-    type: 'hardBreak', // PM: hard_break, eg: line\\\n or line  \n
-    patterns: [
-      { pattern: /\\\n/g, replacement: '\n' },
-      { pattern: / {2,}\n/g, replacement: '\n' },
-    ],
-  },
-  // --- INLINE MARKS ---
-  {
-    type: 'strong', // PM: strong, eg: **bold** or __bold__
-    patterns: [
-      { pattern: /\*\*(.+?)\*\*/g, replacement: '$1' },
-      { pattern: /__(.+?)__/g, replacement: '$1' },
-    ],
-  },
-  {
-    type: 'em', // PM: em, eg: *italic* or _italic_
-    patterns: [
-      { pattern: /(?<!\*)\*(?!\*)(.+?)(?<!\*)\*(?!\*)/g, replacement: '$1' },
-      // Match _text_ only at word boundaries (whitespace/string start/end)
-      // Preserves underscores in URLs (e.g., https://example.com/path_name) and variable names
-      {
-        pattern: /(?<=^|[\s])_([^_\s][^_]*[^_\s]|[^_\s])_(?=$|[\s])/g,
-        replacement: '$1',
-      },
-    ],
-  },
-  {
-    type: 'strike', // PM: strike, eg: ~~strikethrough~~
-    patterns: [{ pattern: /~~(.+?)~~/g, replacement: '$1' }],
-  },
-  {
-    type: 'code', // PM: code, eg: `inline code`
-    patterns: [{ pattern: /`([^`]+)`/g, replacement: '$1' }],
-  },
-  {
-    type: 'link', // PM: link, eg: [text](url)
-    patterns: [{ pattern: /\[([^\]]+)\]\([^)]+\)/g, replacement: '$1' }],
-  },
+export const WIDGET_BUILDER_EDITOR_MENU_OPTIONS = [
+  'strong',
+  'em',
+  'link',
+  'undo',
+  'redo',
 ];

-// Editor image resize options for Message Editor
 export const MESSAGE_EDITOR_IMAGE_RESIZES = [
  {
    name: 'Small',
@@ -41,7 +41,6 @@ export const FEATURE_FLAGS = {
  CAPTAIN_V2: 'captain_integration_v2',
  SAML: 'saml',
  QUOTED_EMAIL_REPLY: 'quoted_email_reply',
-  COMPANIES: 'companies',
 };

 export const PREMIUM_FEATURES = [
--- a/Show More
+++ b/Show More
Author	SHA1	Message	Date
Shivam Mishra	1e1f79025e	chore: add scripts to test	2025-11-14 15:18:30 +05:30
Tanmay Deep Sharma	e84efdccbd	Merge remote-tracking branch 'origin/assignment_v2/assignment_service' into assignment_v2/assignment_service	2025-11-12 18:00:34 +05:30
Tanmay Deep Sharma	44da47c845	review changes	2025-11-12 17:59:52 +05:30
Tanmay Deep SharmaandGitHub	0ebe187c8a	Merge branch 'develop' into assignment_v2/assignment_service	2025-11-06 01:48:23 +05:30
Tanmay Deep SharmaandGitHub	20d6a11dd9	Merge branch 'develop' into assignment_v2/assignment_service	2025-10-05 15:02:08 +02:00
Tanmay Deep SharmaandGitHub	5dc5037903	Merge branch 'develop' into assignment_v2/assignment_service	2025-09-24 15:50:27 +02:00
Tanmay Sharma	3c7b4f6011	Merge remote-tracking branch 'origin/assignment_v2/assignment_service' into assignment_v2/assignment_service	2025-09-11 13:38:56 +05:30
Tanmay Sharma	73f2aea514	fix user duplication issue for assignment user list	2025-09-11 13:38:22 +05:30
Tanmay Deep Sharma	02424a5a09	fix the exclusion rules	2025-09-10 20:36:08 +05:30
Tanmay Deep Sharma	b015c61d71	fix specs	2025-09-04 19:11:18 +07:00
Tanmay Deep Sharma	d483974ef1	fix specs	2025-09-04 18:45:22 +07:00
Tanmay Deep Sharma	b16b1b6a49	fix balanced assignment spec	2025-09-04 16:53:17 +07:00
Tanmay Deep Sharma	b28d00a117	fix rubocop	2025-09-04 16:21:29 +07:00
Tanmay Deep Sharma	2b3ad3dc74	Merge remote-tracking branch 'origin/assignment_v2/assignment_service' into assignment_v2/assignment_service	2025-09-04 16:12:08 +07:00
Tanmay Deep Sharma	b95944dd4e	update the spec file paths	2025-09-04 16:11:06 +07:00
Tanmay Deep SharmaandGitHub	75ba8e9186	Merge branch 'develop' into assignment_v2/assignment_service	2025-09-03 09:25:54 +07:00
Tanmay Deep Sharma	31969428ae	Merge branch 'develop' into assignment_v2/assignment_service	2025-09-02 15:59:11 +07:00
Tanmay Sharma	a4fab22e28	fix review changes	2025-08-29 16:26:19 +07:00
Tanmay Sharma	5d27fd798f	fix feature listing	2025-08-29 15:49:05 +07:00
Tanmay Sharma	ca14eba448	fix review changes	2025-08-29 14:49:13 +07:00
Tanmay Sharma	199a55a8e3	fix codex review	2025-08-28 21:06:06 +07:00
Tanmay Sharma	873094175b	add exclusion_rules support	2025-08-28 20:39:30 +07:00
Muhsin KelothandGitHub	096bffa893	Merge branch 'develop' into assignment_v2/assignment_service	2025-08-28 18:33:02 +05:30
Tanmay Sharma	ccbc2c5d56	Merge remote-tracking branch 'origin/develop' into assignment_v2/assignment_service	2025-08-28 18:44:11 +07:00
Tanmay Sharma	2c0f235d1d	remove capacity status	2025-08-28 18:26:20 +07:00
Tanmay Sharma	fc067b7f66	fix capacity test	2025-08-28 17:39:01 +07:00
Tanmay Sharma	eacfa2e19a	feat: add assignment service	2025-08-28 17:03:11 +07:00
@@ -1 +1 @@
 .7.0
 .5.1
@@ -1 +1 @@
 .8.0
 .4.0