chore: add whatsapp typing indicators

.circleci/config.yml

@@ -73,15 +73,15 @@ jobs:
               libvips
 
       - run:
-          name: Install RVM and Ruby 3.4.4
+          name: Install RVM and Ruby 3.3.3
           command: |
             sudo apt-get install -y gpg
             gpg --keyserver hkp://keyserver.ubuntu.com --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3 7D2BAF1CF37B13E2069D6956105BD0E739499BDB
             \curl -sSL https://get.rvm.io | bash -s stable
             echo 'source ~/.rvm/scripts/rvm' >> $BASH_ENV
             source ~/.rvm/scripts/rvm
-            rvm install "3.4.4"
-            rvm use 3.4.4 --default
+            rvm install "3.3.3"
+            rvm use 3.3.3 --default
             gem install bundler -v 2.5.16
 
       - run:

.devcontainer/docker-compose.yml

@@ -12,7 +12,7 @@ services:
       args:
         VARIANT: 'ubuntu-22.04'
         NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.4.4'
+        RUBY_VERSION: '3.3.3'
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: '1000'
         USER_GID: '1000'
@@ -25,7 +25,7 @@ services:
       args:
         VARIANT: 'ubuntu-22.04'
         NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.4.4'
+        RUBY_VERSION: '3.3.3'
         # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
         USER_UID: '1000'
         USER_GID: '1000'

.env.example

@@ -2,7 +2,7 @@
 # https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables/#rails-production-variables
 
 # Used to verify the integrity of signed cookies. so ensure a secure value is set
-# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols.
+# SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols. 
 # Use `rake secret` to generate this variable
 SECRET_KEY_BASE=replace_with_lengthy_secure_hex
 
@@ -216,8 +216,6 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # ENABLE_RACK_ATTACK=true
 # RACK_ATTACK_LIMIT=300
 # ENABLE_RACK_ATTACK_WIDGET_API=true
-# Comma-separated list of trusted IPs that bypass Rack Attack throttling rules
-# RACK_ATTACK_ALLOWED_IPS=127.0.0.1,::1,192.168.0.10
 
 ## Running chatwoot as an API only server
 ## setting this value to true will disable the frontend dashboard endpoints
@@ -259,3 +257,4 @@ AZURE_APP_SECRET=
 # Set to true if you want to remove stale contact inboxes
 # contact_inboxes with no conversation older than 90 days will be removed
 # REMOVE_STALE_CONTACT_INBOX_JOB_STATUS=false
+

.gitignore

@@ -71,6 +71,9 @@ test/cypress/videos/*
 /config/master.key
 /config/*.enc
 
+#ignore files under .vscode directory
+.vscode
+.cursor
 
 # yalc for local testing
 .yalc
@@ -89,8 +92,5 @@ yarn-debug.log*
 # https://vitejs.dev/guide/env-and-mode.html#env-files
 *.local
 
-
-# TextEditors & AI Agents config files
-.vscode
-.claude/settings.local.json
-.cursor
+# Claude.ai config file
+CLAUDE.md

.rubocop.yml

@@ -1,10 +1,7 @@
-plugins:
+require:
   - rubocop-performance
   - rubocop-rails
   - rubocop-rspec
-  - rubocop-factory_bot
-
-require:
   - ./rubocop/use_from_email.rb
   - ./rubocop/custom_cop_location.rb
 
@@ -16,61 +13,44 @@ Metrics/ClassLength:
   Exclude:
     - 'app/models/message.rb'
     - 'app/models/conversation.rb'
-
 Metrics/MethodLength:
   Max: 19
-  Exclude:
-    - 'enterprise/lib/captain/agent.rb'
-
 RSpec/ExampleLength:
   Max: 25
-
 Style/Documentation:
   Enabled: false
-
 Style/ExponentialNotation:
   Enabled: false
-
 Style/FrozenStringLiteralComment:
   Enabled: false
-
 Style/SymbolArray:
   Enabled: false
-
 Style/OpenStructUse:
   Enabled: false
-
 Style/OptionalBooleanParameter:
   Exclude:
     - 'app/services/email_templates/db_resolver_service.rb'
     - 'app/dispatchers/dispatcher.rb'
-
 Style/GlobalVars:
   Exclude:
     - 'config/initializers/01_redis.rb'
     - 'config/initializers/rack_attack.rb'
     - 'lib/redis/alfred.rb'
     - 'lib/global_config.rb'
-
 Style/ClassVars:
   Exclude:
     - 'app/services/email_templates/db_resolver_service.rb'
-
 Lint/MissingSuper:
   Exclude:
     - 'app/drops/base_drop.rb'
-
 Lint/SymbolConversion:
   Enabled: false
-
 Lint/EmptyBlock:
   Exclude:
     - 'app/views/api/v1/accounts/conversations/toggle_status.json.jbuilder'
-
 Lint/OrAssignmentToConstant:
   Exclude:
     - 'lib/redis/config.rb'
-
 Metrics/BlockLength:
   Max: 30
   Exclude:
@@ -78,16 +58,10 @@ Metrics/BlockLength:
     - '**/routes.rb'
     - 'config/environments/*'
     - db/schema.rb
-
 Metrics/ModuleLength:
   Exclude:
     - lib/seeders/message_seeder.rb
     - spec/support/slack_stubs.rb
-
-Rails/HelperInstanceVariable:
-  Exclude:
-    - enterprise/app/helpers/captain/chat_helper.rb
-
 Rails/ApplicationController:
   Exclude:
     - 'app/controllers/api/v1/widget/messages_controller.rb'
@@ -97,101 +71,74 @@ Rails/ApplicationController:
     - 'app/controllers/platform_controller.rb'
     - 'app/controllers/public_controller.rb'
     - 'app/controllers/survey/responses_controller.rb'
-
 Rails/FindEach:
   Enabled: true
   Include:
     - 'app/**/*.rb'
-
 Rails/CompactBlank:
   Enabled: false
-
 Rails/EnvironmentVariableAccess:
   Enabled: false
-
 Rails/TimeZoneAssignment:
   Enabled: false
-
 Rails/RedundantPresenceValidationOnBelongsTo:
   Enabled: false
-
-Rails/InverseOf:
-  Exclude:
-    - enterprise/app/models/captain/assistant.rb
-
-Rails/UniqueValidationWithoutIndex:
-  Exclude:
-    - app/models/canned_response.rb
-    - app/models/telegram_bot.rb
-    - enterprise/app/models/captain_inbox.rb
-    - 'app/models/channel/twitter_profile.rb'
-    - 'app/models/webhook.rb'
-    - 'app/models/contact.rb'
-
 Style/ClassAndModuleChildren:
   EnforcedStyle: compact
   Exclude:
     - 'config/application.rb'
     - 'config/initializers/monkey_patches/*'
-
 Style/MapToHash:
   Enabled: false
-
 Style/HashSyntax:
   Enabled: true
   EnforcedStyle: no_mixed_keys
   EnforcedShorthandSyntax: never
-
 RSpec/NestedGroups:
   Enabled: true
   Max: 4
-
 RSpec/MessageSpies:
   Enabled: false
-
 RSpec/StubbedMock:
   Enabled: false
-
+RSpec/FactoryBot/SyntaxMethods:
+  Enabled: false
 Naming/VariableNumber:
   Enabled: false
-
 Naming/MemoizedInstanceVariableName:
   Exclude:
     - 'app/models/message.rb'
-
 Style/GuardClause:
   Exclude:
     - 'app/builders/account_builder.rb'
     - 'app/models/attachment.rb'
     - 'app/models/message.rb'
-
 Metrics/AbcSize:
   Max: 26
   Exclude:
     - 'app/controllers/concerns/auth_helper.rb'
-
+Rails/UniqueValidationWithoutIndex:
+  Exclude:
+    - 'app/models/channel/twitter_profile.rb'
+    - 'app/models/webhook.rb'
+    - 'app/models/contact.rb'
     - 'app/models/integrations/hook.rb'
     - 'app/models/canned_response.rb'
     - 'app/models/telegram_bot.rb'
-
 Rails/RenderInline:
   Exclude:
     - 'app/controllers/swagger_controller.rb'
-
 Rails/ThreeStateBooleanColumn:
   Exclude:
     - 'db/migrate/20230503101201_create_sla_policies.rb'
-
 RSpec/IndexedLet:
   Enabled: false
-
 RSpec/NamedSubject:
   Enabled: false
 
 # we should bring this down
 RSpec/MultipleExpectations:
   Max: 7
-
 RSpec/MultipleMemoizedHelpers:
   Max: 14
 
@@ -219,121 +166,3 @@ AllCops:
     - 'tmp/**/*'
     - 'storage/**/*'
     - 'db/migrate/20230426130150_init_schema.rb'
-
-FactoryBot/SyntaxMethods:
-  Enabled: false
-
-# Disable new rules causing errors
-Layout/LeadingCommentSpace:
-  Enabled: false
-
-Style/ReturnNilInPredicateMethodDefinition:
-  Enabled: false
-
-Style/RedundantParentheses:
-  Enabled: false
-
-Performance/StringIdentifierArgument:
-  Enabled: false
-
-Layout/EmptyLinesAroundExceptionHandlingKeywords:
-  Enabled: false
-
-Lint/LiteralAsCondition:
-  Enabled: false
-
-Style/RedundantReturn:
-  Enabled: false
-
-Layout/SpaceAroundOperators:
-  Enabled: false
-
-Rails/EnvLocal:
-  Enabled: false
-
-Rails/WhereRange:
-  Enabled: false
-
-Lint/UselessConstantScoping:
-  Enabled: false
-
-Style/MultipleComparison:
-  Enabled: false
-
-Bundler/OrderedGems:
-  Enabled: false
-
-RSpec/ExampleWording:
-  Enabled: false
-
-RSpec/ReceiveMessages:
-  Enabled: false
-
-FactoryBot/AssociationStyle:
-  Enabled: false
-
-Rails/EnumSyntax:
-  Enabled: false
-
-Lint/RedundantTypeConversion:
-  Enabled: false
-
-# Additional rules to disable
-Rails/RedundantActiveRecordAllMethod:
-  Enabled: false
-
-Layout/TrailingEmptyLines:
-  Enabled: false
-
-Style/SafeNavigationChainLength:
-  Enabled: false
-
-Lint/SafeNavigationConsistency:
-  Enabled: false
-
-Lint/CopDirectiveSyntax:
-  Enabled: false
-
-# Final set of rules to disable
-FactoryBot/ExcessiveCreateList:
-  Enabled: false
-
-RSpec/MissingExpectationTargetMethod:
-  Enabled: false
-
-Performance/InefficientHashSearch:
-  Enabled: false
-
-Style/RedundantSelfAssignmentBranch:
-  Enabled: false
-
-Style/YAMLFileRead:
-  Enabled: false
-
-Layout/ExtraSpacing:
-  Enabled: false
-
-Style/RedundantFilterChain:
-  Enabled: false
-
-Performance/MapMethodChain:
-  Enabled: false
-
-Rails/RootPathnameMethods:
-  Enabled: false
-
-Style/SuperArguments:
-  Enabled: false
-
-# Final remaining rules to disable
-Rails/Delegate:
-  Enabled: false
-
-Style/CaseLikeIf:
-  Enabled: false
-
-FactoryBot/RedundantFactoryOption:
-  Enabled: false
-
-FactoryBot/FactoryAssociationWithStrategy:
-  Enabled: false

.ruby-version

@@ -1 +1 @@
-3.4.4
+3.3.3

.windsurf/rules/chatwoot.md

@@ -1 +0,0 @@
-../../AGENTS.md

AGENTS.md

@@ -1,58 +0,0 @@
-# Chatwoot Development Guidelines
-
-## Build / Test / Lint
-
-- **Setup**: `bundle install && pnpm install`
-- **Run Dev**: `pnpm dev` or `overmind start -f ./Procfile.dev`
-- **Lint JS/Vue**: `pnpm eslint` / `pnpm eslint:fix`
-- **Lint Ruby**: `bundle exec rubocop -a`
-- **Test JS**: `pnpm test` or `pnpm test:watch`
-- **Test Ruby**: `bundle exec rspec spec/path/to/file_spec.rb`
-- **Single Test**: `bundle exec rspec spec/path/to/file_spec.rb:LINE_NUMBER`
-- **Run Project**: `overmind start -f Procfile.dev`
-
-## Code Style
-
-- **Ruby**: Follow RuboCop rules (150 character max line length)
-- **Vue/JS**: Use ESLint (Airbnb base + Vue 3 recommended)
-- **Vue Components**: Use PascalCase
-- **Events**: Use camelCase
-- **I18n**: No bare strings in templates; use i18n
-- **Error Handling**: Use custom exceptions (`lib/custom_exceptions/`)
-- **Models**: Validate presence/uniqueness, add proper indexes
-- **Type Safety**: Use PropTypes in Vue, strong params in Rails
-- **Naming**: Use clear, descriptive names with consistent casing
-- **Vue API**: Always use Composition API with `<script setup>` at the top
-
-## Styling
-
-- **Tailwind Only**:  
-  - Do not write custom CSS  
-  - Do not use scoped CSS  
-  - Do not use inline styles  
-  - Always use Tailwind utility classes  
-- **Colors**: Refer to `tailwind.config.js` for color definitions
-
-## General Guidelines
-
-- MVP focus: Least code change, happy-path only
-- No unnecessary defensive programming
-- Break down complex tasks into small, testable units
-- Iterate after confirmation
-- Avoid writing specs unless explicitly asked
-- Remove dead/unreachable/unused code
-- Don’t write multiple versions or backups for the same logic — pick the best approach and implement it
-- Don't reference Claude in commit messages
-
-## Project-Specific
-
-- **Translations**:
-  - Only update `en.yml` and `en.json`
-  - Other languages are handled by the community
-  - Backend i18n → `en.yml`, Frontend i18n → `en.json`
-- **Frontend**:
-  - Use `components-next/` for message bubbles (the rest is being deprecated)
-
-## Ruby Best Practices
-
-- Use compact `module/class` definitions; avoid nested styles

CLAUDE.md

@@ -1 +0,0 @@
-AGENTS.md

Gemfile

@@ -1,10 +1,10 @@
 source 'https://rubygems.org'
 
-ruby '3.4.4'
+ruby '3.3.3'
 
 ##-- base gems for rails --##
 gem 'rack-cors', '2.0.0', require: 'rack/cors'
-gem 'rails', '~> 7.1'
+gem 'rails', '~> 7.0.8.4'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false
 
@@ -237,7 +237,6 @@ group :development, :test do
   gem 'rubocop-performance', require: false
   gem 'rubocop-rails', require: false
   gem 'rubocop-rspec', require: false
-  gem 'rubocop-factory_bot', require: false
   gem 'seed_dump'
   gem 'shoulda-matchers'
   gem 'simplecov', '0.17.1', require: false

Gemfile.lock

@@ -25,89 +25,76 @@ GIT
 GEM
   remote: https://rubygems.org/
   specs:
-    actioncable (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actioncable (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
-      zeitwerk (~> 2.6)
-    actionmailbox (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailbox (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
       mail (>= 2.7.1)
       net-imap
       net-pop
       net-smtp
-    actionmailer (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailer (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      actionview (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
       mail (~> 2.5, >= 2.5.4)
       net-imap
       net-pop
       net-smtp
-      rails-dom-testing (~> 2.2)
-    actionpack (7.1.5.1)
-      actionview (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      nokogiri (>= 1.8.5)
-      racc
-      rack (>= 2.2.4)
-      rack-session (>= 1.0.1)
+      rails-dom-testing (~> 2.0)
+    actionpack (7.0.8.7)
+      actionview (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+      rack (~> 2.0, >= 2.2.4)
       rack-test (>= 0.6.3)
-      rails-dom-testing (~> 2.2)
-      rails-html-sanitizer (~> 1.6)
-    actiontext (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+      rails-dom-testing (~> 2.0)
+      rails-html-sanitizer (~> 1.0, >= 1.2.0)
+    actiontext (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
       globalid (>= 0.6.0)
       nokogiri (>= 1.8.5)
-    actionview (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionview (7.0.8.7)
+      activesupport (= 7.0.8.7)
       builder (~> 3.1)
-      erubi (~> 1.11)
-      rails-dom-testing (~> 2.2)
-      rails-html-sanitizer (~> 1.6)
+      erubi (~> 1.4)
+      rails-dom-testing (~> 2.0)
+      rails-html-sanitizer (~> 1.1, >= 1.2.0)
     active_record_query_trace (1.8)
-    activejob (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activejob (7.0.8.7)
+      activesupport (= 7.0.8.7)
       globalid (>= 0.3.6)
-    activemodel (7.1.5.1)
-      activesupport (= 7.1.5.1)
-    activerecord (7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      timeout (>= 0.4.0)
-    activerecord-import (2.1.0)
+    activemodel (7.0.8.7)
+      activesupport (= 7.0.8.7)
+    activerecord (7.0.8.7)
+      activemodel (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+    activerecord-import (1.4.1)
       activerecord (>= 4.2)
-    activestorage (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activestorage (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
       marcel (~> 1.0)
-    activesupport (7.1.5.1)
-      base64
-      benchmark (>= 0.3)
-      bigdecimal
+      mini_mime (>= 1.1.0)
+    activesupport (7.0.8.7)
       concurrent-ruby (~> 1.0, >= 1.0.2)
-      connection_pool (>= 2.2.5)
-      drb
       i18n (>= 1.6, < 2)
-      logger (>= 1.4.2)
       minitest (>= 5.1)
-      mutex_m
-      securerandom (>= 0.3)
       tzinfo (~> 2.0)
-    acts-as-taggable-on (12.0.0)
-      activerecord (>= 7.1, < 8.1)
-      zeitwerk (>= 2.4, < 3.0)
+    acts-as-taggable-on (9.0.1)
+      activerecord (>= 6.0, < 7.1)
     addressable (2.8.7)
       public_suffix (>= 2.0.2, < 7.0)
     administrate (0.20.1)
@@ -129,7 +116,7 @@ GEM
     annotate (3.2.0)
       activerecord (>= 3.2, < 8.0)
       rake (>= 10.4, < 14.0)
-    ast (2.4.3)
+    ast (2.4.2)
     attr_extras (7.1.0)
     audited (5.4.1)
       activerecord (>= 5.0, < 7.7)
@@ -155,15 +142,14 @@ GEM
       statsd-ruby (~> 1.1)
     base64 (0.2.0)
     bcrypt (3.1.20)
-    benchmark (0.4.0)
-    bigdecimal (3.1.9)
+    bigdecimal (3.1.8)
     bindex (0.8.1)
     bootsnap (1.16.0)
       msgpack (~> 1.2)
     brakeman (5.4.1)
     browser (5.3.1)
     builder (3.3.0)
-    bullet (8.0.7)
+    bullet (7.0.7)
       activesupport (>= 3.0.0)
       uniform_notifier (~> 1.11)
     bundle-audit (0.1.0)
@@ -175,8 +161,8 @@ GEM
     climate_control (1.2.0)
     coderay (1.1.3)
     commonmarker (0.23.10)
-    concurrent-ruby (1.3.5)
-    connection_pool (2.5.3)
+    concurrent-ruby (1.3.4)
+    connection_pool (2.4.1)
     crack (1.0.0)
       bigdecimal
       rexml
@@ -190,10 +176,16 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    date (3.4.1)
-    ddtrace (0.48.0)
-      ffi (~> 1.0)
+    datadog-ci (0.8.3)
       msgpack
+    date (3.4.1)
+    ddtrace (1.23.2)
+      datadog-ci (~> 0.8.1)
+      debase-ruby_core_source (= 3.3.1)
+      libdatadog (~> 7.0.0.1.0)
+      libddwaf (~> 1.14.0.0.0)
+      msgpack
+    debase-ruby_core_source (3.3.1)
     debug (1.8.0)
       irb (>= 1.5.0)
       reline (>= 0.3.1)
@@ -204,10 +196,10 @@ GEM
       railties (>= 4.1.0)
       responders
       warden (~> 1.2.3)
-    devise_token_auth (1.2.5)
+    devise_token_auth (1.2.3)
       bcrypt (~> 3.0)
       devise (> 3.5.2, < 5)
-      rails (>= 4.2.0, < 8.1)
+      rails (>= 4.2.0, < 7.2)
     diff-lcs (1.5.1)
     digest-crc (0.6.5)
       rake (>= 12.0.0, < 14.0.0)
@@ -220,7 +212,6 @@ GEM
       railties (>= 6.1)
     down (5.4.0)
       addressable (~> 2.8)
-    drb (2.2.3)
     dry-cli (1.1.0)
     ecma-re-validator (0.4.0)
       regexp_parser (~> 2.2)
@@ -263,10 +254,7 @@ GEM
     fcm (1.0.8)
       faraday (>= 1.0.0, < 3.0)
       googleauth (~> 1)
-    ffi (1.17.2)
-    ffi (1.17.2-arm64-darwin)
-    ffi (1.17.2-x86_64-darwin)
-    ffi (1.17.2-x86_64-linux-gnu)
+    ffi (1.16.3)
     ffi-compiler (1.0.1)
       ffi (>= 1.0.0)
       rake
@@ -327,13 +315,16 @@ GEM
     google-cloud-translate-v3 (0.10.0)
       gapic-common (>= 0.20.0, < 2.a)
       google-cloud-errors (~> 1.0)
-    google-protobuf (3.25.7)
+    google-protobuf (3.25.5)
+    google-protobuf (3.25.5-arm64-darwin)
+    google-protobuf (3.25.5-x86_64-darwin)
+    google-protobuf (3.25.5-x86_64-linux)
     googleapis-common-protos (1.6.0)
       google-protobuf (>= 3.18, < 5.a)
       googleapis-common-protos-types (~> 1.7)
       grpc (~> 1.41)
-    googleapis-common-protos-types (1.20.0)
-      google-protobuf (>= 3.18, < 5.a)
+    googleapis-common-protos-types (1.14.0)
+      google-protobuf (~> 3.18)
     googleauth (1.11.2)
       faraday (>= 1.0, < 3.a)
       google-cloud-env (~> 2.1)
@@ -343,17 +334,17 @@ GEM
       signet (>= 0.16, < 2.a)
     groupdate (6.2.1)
       activesupport (>= 5.2)
-    grpc (1.72.0)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0)
+      google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-arm64-darwin)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-arm64-darwin)
+      google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-x86_64-darwin)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-x86_64-darwin)
+      google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-x86_64-linux)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-x86_64-linux)
+      google-protobuf (~> 3.25)
       googleapis-common-protos-types (~> 1.0)
     haikunator (1.1.1)
     hairtrigger (1.0.0)
@@ -379,7 +370,7 @@ GEM
       mini_mime (>= 1.0.0)
       multi_xml (>= 0.5.2)
     httpclient (2.8.3)
-    i18n (1.14.7)
+    i18n (1.14.6)
       concurrent-ruby (~> 1.0)
     image_processing (1.12.2)
       mini_magick (>= 4.9.5, < 5)
@@ -397,7 +388,7 @@ GEM
       rails-dom-testing (>= 1, < 3)
       railties (>= 4.2.0)
       thor (>= 0.14, < 2.0)
-    json (2.12.0)
+    json (2.6.3)
     json_refs (0.1.8)
       hana
     json_schemer (0.2.24)
@@ -432,13 +423,21 @@ GEM
       faraday-multipart
       json (>= 1.8)
       rexml
-    language_server-protocol (3.17.0.5)
     launchy (2.5.2)
       addressable (~> 2.8)
     letter_opener (1.8.1)
       launchy (>= 2.2, < 3)
+    libdatadog (7.0.0.1.0)
+    libdatadog (7.0.0.1.0-x86_64-linux)
+    libddwaf (1.14.0.0.0)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-arm64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-x86_64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-x86_64-linux)
+      ffi (~> 1.0)
     line-bot-api (1.28.0)
-    lint_roller (1.1.0)
     liquid (5.4.0)
     listen (3.8.0)
       rb-fsevent (~> 0.10, >= 0.10.3)
@@ -446,7 +445,7 @@ GEM
     llhttp-ffi (0.4.0)
       ffi-compiler (~> 1.0)
       rake (~> 13.0)
-    logger (1.7.0)
+    logger (1.6.0)
     lograge (0.14.0)
       actionpack (>= 4)
       activesupport (>= 4)
@@ -472,10 +471,10 @@ GEM
     mini_magick (4.12.0)
     mini_mime (1.1.5)
     mini_portile2 (2.8.8)
-    minitest (5.25.5)
+    minitest (5.25.4)
     mock_redis (0.36.0)
       ruby2_keywords
-    msgpack (1.8.0)
+    msgpack (1.7.0)
     multi_json (1.15.0)
     multi_xml (0.6.0)
     multipart-post (2.3.0)
@@ -546,16 +545,14 @@ GEM
     orm_adapter (0.5.0)
     os (1.1.4)
     ostruct (0.6.1)
-    parallel (1.27.0)
-    parser (3.3.8.0)
+    parallel (1.23.0)
+    parser (3.2.2.1)
       ast (~> 2.4.1)
-      racc
     pg (1.5.3)
     pg_search (2.3.6)
       activerecord (>= 5.2)
       activesupport (>= 5.2)
     pgvector (0.1.1)
-    prism (1.4.0)
     procore-sift (1.0.0)
       activerecord (>= 6.1)
     pry (0.14.2)
@@ -570,7 +567,7 @@ GEM
       activesupport (>= 3.0.0)
     raabro (1.4.0)
     racc (1.8.1)
-    rack (2.2.15)
+    rack (2.2.13)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
     rack-contrib (2.5.0)
@@ -584,28 +581,23 @@ GEM
       rack (~> 2.2, >= 2.2.4)
     rack-proxy (0.7.7)
       rack
-    rack-session (1.0.2)
-      rack (< 3)
     rack-test (2.1.0)
       rack (>= 1.3)
     rack-timeout (0.6.3)
-    rackup (1.0.1)
-      rack (< 3)
-      webrick
-    rails (7.1.5.1)
-      actioncable (= 7.1.5.1)
-      actionmailbox (= 7.1.5.1)
-      actionmailer (= 7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actiontext (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    rails (7.0.8.7)
+      actioncable (= 7.0.8.7)
+      actionmailbox (= 7.0.8.7)
+      actionmailer (= 7.0.8.7)
+      actionpack (= 7.0.8.7)
+      actiontext (= 7.0.8.7)
+      actionview (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activemodel (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
       bundler (>= 1.15.0)
-      railties (= 7.1.5.1)
+      railties (= 7.0.8.7)
     rails-dom-testing (2.2.0)
       activesupport (>= 5.0.0)
       minitest
@@ -613,14 +605,13 @@ GEM
     rails-html-sanitizer (1.6.1)
       loofah (~> 2.21)
       nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    railties (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      irb
-      rackup (>= 1.0.0)
+    railties (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+      method_source
       rake (>= 12.2)
-      thor (~> 1.0, >= 1.2.2)
-      zeitwerk (~> 2.6)
+      thor (~> 1.0)
+      zeitwerk (~> 2.5)
     rainbow (3.1.1)
     rake (13.2.1)
     rb-fsevent (0.11.2)
@@ -632,7 +623,7 @@ GEM
       connection_pool
     redis-namespace (1.10.0)
       redis (>= 4)
-    regexp_parser (2.10.0)
+    regexp_parser (2.8.0)
     reline (0.3.6)
       io-console (~> 0.5)
     representable (3.2.0)
@@ -652,7 +643,7 @@ GEM
     retriable (3.1.2)
     reverse_markdown (2.1.1)
       nokogiri
-    rexml (3.4.1)
+    rexml (3.3.9)
     rspec-core (3.13.0)
       rspec-support (~> 3.13.0)
     rspec-expectations (3.13.2)
@@ -672,36 +663,30 @@ GEM
     rspec-support (3.13.1)
     rspec_junit_formatter (0.6.0)
       rspec-core (>= 2, < 4, != 2.12.0)
-    rubocop (1.75.6)
+    rubocop (1.50.2)
       json (~> 2.3)
-      language_server-protocol (~> 3.17.0.2)
-      lint_roller (~> 1.1.0)
       parallel (~> 1.10)
-      parser (>= 3.3.0.2)
+      parser (>= 3.2.0.0)
       rainbow (>= 2.2.2, < 4.0)
-      regexp_parser (>= 2.9.3, < 3.0)
-      rubocop-ast (>= 1.44.0, < 2.0)
+      regexp_parser (>= 1.8, < 3.0)
+      rexml (>= 3.2.5, < 4.0)
+      rubocop-ast (>= 1.28.0, < 2.0)
       ruby-progressbar (~> 1.7)
-      unicode-display_width (>= 2.4.0, < 4.0)
-    rubocop-ast (1.44.1)
-      parser (>= 3.3.7.2)
-      prism (~> 1.4)
-    rubocop-factory_bot (2.27.1)
-      lint_roller (~> 1.1)
-      rubocop (~> 1.72, >= 1.72.1)
-    rubocop-performance (1.25.0)
-      lint_roller (~> 1.1)
-      rubocop (>= 1.75.0, < 2.0)
-      rubocop-ast (>= 1.38.0, < 2.0)
-    rubocop-rails (2.32.0)
+      unicode-display_width (>= 2.4.0, < 3.0)
+    rubocop-ast (1.28.1)
+      parser (>= 3.2.1.0)
+    rubocop-capybara (2.18.0)
+      rubocop (~> 1.41)
+    rubocop-performance (1.17.1)
+      rubocop (>= 1.7.0, < 2.0)
+      rubocop-ast (>= 0.4.0)
+    rubocop-rails (2.19.1)
       activesupport (>= 4.2.0)
-      lint_roller (~> 1.1)
       rack (>= 1.1)
-      rubocop (>= 1.75.0, < 2.0)
-      rubocop-ast (>= 1.44.0, < 2.0)
-    rubocop-rspec (3.6.0)
-      lint_roller (~> 1.1)
-      rubocop (~> 1.72, >= 1.72.1)
+      rubocop (>= 1.33.0, < 2.0)
+    rubocop-rspec (2.21.0)
+      rubocop (~> 1.33)
+      rubocop-capybara (~> 2.17)
     ruby-openai (7.3.1)
       event_stream_parser (>= 0.3.0, < 2.0.0)
       faraday (>= 1)
@@ -831,10 +816,8 @@ GEM
     unf (0.1.4)
       unf_ext
     unf_ext (0.0.8.2)
-    unicode-display_width (3.1.4)
-      unicode-emoji (~> 4.0, >= 4.0.4)
-    unicode-emoji (4.0.4)
-    uniform_notifier (1.17.0)
+    unicode-display_width (2.4.2)
+    uniform_notifier (1.16.0)
     uri (1.0.3)
     uri_template (0.7.0)
     valid_email2 (5.2.6)
@@ -862,9 +845,7 @@ GEM
       addressable (>= 2.8.0)
       crack (>= 0.3.2)
       hashdiff (>= 0.4.0, < 2.0.0)
-    webrick (1.9.1)
-    websocket-driver (0.7.7)
-      base64
+    websocket-driver (0.7.6)
       websocket-extensions (>= 0.1.0)
     websocket-extensions (0.1.5)
     wisper (2.0.0)
@@ -970,7 +951,7 @@ DEPENDENCIES
   rack-cors (= 2.0.0)
   rack-mini-profiler (>= 3.2.0)
   rack-timeout
-  rails (~> 7.1)
+  rails (~> 7.0.8.4)
   redis
   redis-namespace
   responders (>= 3.1.1)
@@ -979,7 +960,6 @@ DEPENDENCIES
   rspec-rails (>= 6.1.5)
   rspec_junit_formatter
   rubocop
-  rubocop-factory_bot
   rubocop-performance
   rubocop-rails
   rubocop-rspec
@@ -1017,7 +997,7 @@ DEPENDENCIES
   working_hours
 
 RUBY VERSION
-   ruby 3.4.4p34
+   ruby 3.3.3p89
 
 BUNDLED WITH
    2.5.16

app/builders/account_builder.rb

@@ -32,7 +32,14 @@ class AccountBuilder
   end
 
   def validate_email
-    Account::SignUpEmailValidationService.new(@email).perform
+    raise InvalidEmail.new({ domain_blocked: domain_blocked }) if domain_blocked?
+
+    address = ValidEmail2::Address.new(@email)
+    if address.valid? && !address.disposable?
+      true
+    else
+      raise InvalidEmail.new({ valid: address.valid?, disposable: address.disposable? })
+    end
   end
 
   def validate_user
@@ -74,4 +81,21 @@ class AccountBuilder
     @user.confirm if @confirmed
     @user.save!
   end
+
+  def domain_blocked?
+    domain = @email.split('@').last
+
+    blocked_domains.each do |blocked_domain|
+      return true if domain.match?(blocked_domain)
+    end
+
+    false
+  end
+
+  def blocked_domains
+    domains = GlobalConfigService.load('BLOCKED_EMAIL_DOMAINS', '')
+    return [] if domains.blank?
+
+    domains.split("\n").map(&:strip)
+  end
 end

app/builders/contact_inbox_builder.rb

@@ -59,13 +59,11 @@ class ContactInboxBuilder
   end
 
   def create_contact_inbox
-    attrs = {
+    ::ContactInbox.create_with(hmac_verified: hmac_verified || false).find_or_create_by!(
       contact_id: @contact.id,
       inbox_id: @inbox.id,
       source_id: @source_id
-    }
-
-    ::ContactInbox.where(attrs).first_or_create!(hmac_verified: hmac_verified || false)
+    )
   rescue ActiveRecord::RecordNotUnique
     Rails.logger.info("[ContactInboxBuilder] RecordNotUnique #{@source_id} #{@contact.id} #{@inbox.id}")
     update_old_contact_inbox

app/controllers/api/v1/accounts/channels/twilio_channels_controller.rb

@@ -1,6 +1,3 @@
-# TODO : Move this to inboxes controller and deprecate this controller
-# No need to retain this controller as we could handle everything centrally in inboxes controller
-
 class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts::BaseController
   before_action :authorize_request
 

app/controllers/api/v1/accounts/contacts/conversations_controller.rb

@@ -12,6 +12,10 @@ class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::
       Current.account
     ).perform
 
+    # Only allow conversations from inboxes the user has access to
+    inbox_ids = Current.user.assigned_inboxes.pluck(:id)
+    conversations = conversations.where(inbox_id: inbox_ids)
+
     @conversations = conversations.order(last_activity_at: :desc).limit(20)
   end
 end

app/controllers/api/v1/accounts/custom_filters_controller.rb

@@ -1,6 +1,6 @@
 class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseController
   before_action :check_authorization
-  before_action :fetch_custom_filters, only: [:index]
+  before_action :fetch_custom_filters, except: [:create]
   before_action :fetch_custom_filter, only: [:show, :update, :destroy]
   DEFAULT_FILTER_TYPE = 'conversation'.freeze
 
@@ -9,8 +9,8 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
   def show; end
 
   def create
-    @custom_filter = Current.account.custom_filters.create!(
-      permitted_payload.merge(user: Current.user)
+    @custom_filter = current_user.custom_filters.create!(
+      permitted_payload.merge(account_id: Current.account.id)
     )
     render json: { error: @custom_filter.errors.messages }, status: :unprocessable_entity and return unless @custom_filter.valid?
   end
@@ -27,16 +27,14 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
   private
 
   def fetch_custom_filters
-    @custom_filters = Current.account.custom_filters.where(
-      user: Current.user,
+    @custom_filters = current_user.custom_filters.where(
+      account_id: Current.account.id,
       filter_type: permitted_params[:filter_type] || DEFAULT_FILTER_TYPE
     )
   end
 
   def fetch_custom_filter
-    @custom_filter = Current.account.custom_filters.where(
-      user: Current.user
-    ).find(permitted_params[:id])
+    @custom_filter = @custom_filters.find(permitted_params[:id])
   end
 
   def permitted_payload

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -42,9 +42,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def update
-    inbox_params = permitted_params.except(:channel, :csat_config)
-    inbox_params[:csat_config] = format_csat_config(permitted_params[:csat_config]) if permitted_params[:csat_config].present?
-    @inbox.update!(inbox_params)
+    @inbox.update!(permitted_params.except(:channel))
     update_inbox_working_hours
     update_channel if channel_update_required?
   end
@@ -123,22 +121,10 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     @inbox.channel.save!
   end
 
-  def format_csat_config(config)
-    {
-      display_type: config['display_type'] || 'emoji',
-      message: config['message'] || '',
-      survey_rules: {
-        operator: config.dig('survey_rules', 'operator') || 'contains',
-        values: config.dig('survey_rules', 'values') || []
-      }
-    }
-  end
-
   def inbox_attributes
     [:name, :avatar, :greeting_enabled, :greeting_message, :enable_email_collect, :csat_survey_enabled,
      :enable_auto_assignment, :working_hours_enabled, :out_of_office_message, :timezone, :allow_messages_after_resolved,
-     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name,
-     { csat_config: [:display_type, :message, { survey_rules: [:operator, { values: [] }] }] }]
+     :lock_to_single_conversation, :portal_id, :sender_name_type, :business_name]
   end
 
   def permitted_params(channel_attributes = [])

app/controllers/api/v1/accounts/integrations/linear_controller.rb

@@ -94,8 +94,7 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
   end
 
   def permitted_params
-    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, :state_id,
-                  label_ids: [])
+    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, label_ids: [])
   end
 
   def fetch_hook

app/controllers/api/v1/accounts_controller.rb

@@ -44,9 +44,8 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def update
-    @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email))
+    @account.assign_attributes(account_params.slice(:name, :locale, :domain, :support_email, :auto_resolve_duration))
     @account.custom_attributes.merge!(custom_attributes_params)
-    @account.settings.merge!(settings_params)
     @account.custom_attributes['onboarding_step'] = 'invite_team' if @account.custom_attributes['onboarding_step'] == 'account_update'
     @account.save!
   end
@@ -84,17 +83,13 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def account_params
-    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :user_full_name)
+    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
   end
 
   def custom_attributes_params
     params.permit(:industry, :company_size, :timezone)
   end
 
-  def settings_params
-    params.permit(:auto_resolve_after, :auto_resolve_message, :auto_resolve_ignore_waiting)
-  end
-
   def check_signup_enabled
     raise ActionController::RoutingError, 'Not Found' if GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false') == 'false'
   end

app/controllers/api/v1/widget/campaigns_controller.rb

@@ -2,15 +2,10 @@ class Api::V1::Widget::CampaignsController < Api::V1::Widget::BaseController
   skip_before_action :set_contact
 
   def index
-    account = @web_widget.inbox.account
-    @campaigns = if account.feature_enabled?('campaigns')
-                   @web_widget
-                     .inbox
-                     .campaigns
-                     .where(enabled: true, account_id: account.id)
-                     .includes(:sender)
-                 else
-                   []
-                 end
+    @campaigns = @web_widget
+                 .inbox
+                 .campaigns
+                 .where(enabled: true, account_id: @web_widget.inbox.account_id)
+                 .includes(:sender)
   end
 end

app/controllers/api/v2/accounts_controller.rb

@@ -54,7 +54,7 @@ class Api::V2::AccountsController < Api::BaseController
   end
 
   def account_params
-    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :user_full_name)
+    params.permit(:account_name, :email, :name, :password, :locale, :domain, :support_email, :auto_resolve_duration, :user_full_name)
   end
 
   def check_signup_enabled

app/controllers/concerns/access_token_auth_helper.rb

@@ -1,6 +1,6 @@
 module AccessTokenAuthHelper
   BOT_ACCESSIBLE_ENDPOINTS = {
-    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update custom_attributes],
+    'api/v1/accounts/conversations' => %w[toggle_status toggle_priority create update],
     'api/v1/accounts/conversations/messages' => ['create'],
     'api/v1/accounts/conversations/assignments' => ['create']
   }.freeze

app/controllers/devise_overrides/omniauth_callbacks_controller.rb

@@ -21,7 +21,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
 
   def sign_up_user
     return redirect_to login_page_url(error: 'no-account-found') unless account_signup_allowed?
-    return redirect_to login_page_url(error: 'business-account-only') unless validate_signup_email_is_business_domain?
+    return redirect_to login_page_url(error: 'business-account-only') unless validate_business_account?
 
     create_account_for_user
     token = @resource.send(:set_reset_password_token)
@@ -53,11 +53,9 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
     ).first
   end
 
-  def validate_signup_email_is_business_domain?
-    # return true if the user is a business account, false if it is a blocked domain account
-    Account::SignUpEmailValidationService.new(auth_hash['info']['email']).perform
-  rescue CustomExceptions::Account::InvalidEmail
-    false
+  def validate_business_account?
+    # return true if the user is a business account, false if it is a gmail account
+    auth_hash['info']['email'].downcase.exclude?('@gmail.com')
   end
 
   def create_account_for_user

app/controllers/twilio/callback_controller.rb

@@ -24,10 +24,9 @@ class Twilio::CallbackController < ApplicationController
       :Body,
       :ToCountry,
       :FromState,
-      *Array.new(10) { |i| :"MediaUrl#{i}" },
-      *Array.new(10) { |i| :"MediaContentType#{i}" },
-      :MessagingServiceSid,
-      :NumMedia
+      :MediaUrl0,
+      :MediaContentType0,
+      :MessagingServiceSid
     )
   end
 end

app/finders/conversation_finder.rb

@@ -88,10 +88,7 @@ class ConversationFinder
 
   def find_conversation_by_inbox
     @conversations = current_account.conversations
-
-    return unless params[:inbox_id]
-
-    @conversations = @conversations.where(inbox_id: @inbox_ids)
+    @conversations = @conversations.where(inbox_id: @inbox_ids) unless params[:inbox_id].blank? && @is_admin
   end
 
   def find_all_conversations

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue

@@ -1,65 +0,0 @@
-<script setup>
-import { ref } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useToggle } from '@vueuse/core';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
-
-defineProps({
-  selectedContact: {
-    type: Object,
-    required: true,
-  },
-});
-
-const { t } = useI18n();
-
-const [showDeleteSection, toggleDeleteSection] = useToggle();
-const confirmDeleteContactDialogRef = ref(null);
-
-const openConfirmDeleteContactDialog = () => {
-  confirmDeleteContactDialogRef.value?.dialogRef.open();
-};
-</script>
-
-<template>
-  <div class="flex flex-col items-start border-t border-n-strong px-6 py-5">
-    <Button
-      :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
-      sm
-      link
-      slate
-      class="hover:!no-underline text-n-slate-12"
-      icon="i-lucide-chevron-down"
-      trailing-icon
-      @click="toggleDeleteSection()"
-    />
-
-    <div
-      class="transition-all duration-300 ease-in-out grid w-full overflow-hidden"
-      :class="
-        showDeleteSection
-          ? 'grid-rows-[1fr] opacity-100 mt-2'
-          : 'grid-rows-[0fr] opacity-0 mt-0'
-      "
-    >
-      <div class="overflow-hidden min-h-0">
-        <span class="inline-flex text-n-slate-11 text-sm items-center gap-1">
-          {{ t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.MESSAGE') }}
-          <Button
-            :label="t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.BUTTON')"
-            sm
-            ruby
-            link
-            @click="openConfirmDeleteContactDialog()"
-          />
-        </span>
-      </div>
-    </div>
-  </div>
-  <ConfirmContactDeleteDialog
-    ref="confirmDeleteContactDialogRef"
-    :selected-contact="selectedContact"
-  />
-</template>

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue

@@ -7,7 +7,6 @@ import ContactsForm from 'dashboard/components-next/Contacts/ContactsForm/Contac
 import Button from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Flag from 'dashboard/components-next/flag/Flag.vue';
-import ContactDeleteSection from 'dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue';
 import countries from 'shared/constants/countries';
 
 const props = defineProps({
@@ -150,15 +149,15 @@ const onClickViewDetails = () => emit('showContact', props.id);
     />
 
     <template #after>
-      <div
-        class="transition-all duration-500 ease-in-out grid overflow-hidden"
-        :class="
-          isExpanded
-            ? 'grid-rows-[1fr] opacity-100'
-            : 'grid-rows-[0fr] opacity-0'
-        "
+      <transition
+        enter-active-class="overflow-hidden transition-all duration-300 ease-out"
+        leave-active-class="overflow-hidden transition-all duration-300 ease-in"
+        enter-from-class="overflow-hidden opacity-0 max-h-0"
+        enter-to-class="opacity-100 max-h-[690px] sm:max-h-[470px] md:max-h-[410px]"
+        leave-from-class="opacity-100 max-h-[690px] sm:max-h-[470px] md:max-h-[410px]"
+        leave-to-class="overflow-hidden opacity-0 max-h-0"
       >
-        <div class="overflow-hidden">
+        <div v-show="isExpanded" class="w-full">
           <div class="flex flex-col gap-6 p-6 border-t border-n-strong">
             <ContactsForm
               ref="contactsFormRef"
@@ -177,14 +176,8 @@ const onClickViewDetails = () => emit('showContact', props.id);
               />
             </div>
           </div>
-          <ContactDeleteSection
-            :selected-contact="{
-              id: props.id,
-              name: props.name,
-            }"
-          />
         </div>
-      </div>
+      </transition>
     </template>
   </CardLayout>
 </template>

app/javascript/dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue

@@ -47,7 +47,11 @@ defineExpose({ dialogRef });
     ref="dialogRef"
     type="alert"
     :title="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.TITLE')"
-    :description="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.DESCRIPTION')"
+    :description="
+      t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.DESCRIPTION', {
+        contactName: props.selectedContact.name,
+      })
+    "
     :confirm-button-label="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.CONFIRM')"
     @confirm="handleDialogConfirm"
   />

app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryForm.vue

@@ -200,7 +200,6 @@ defineExpose({ state, isSubmitDisabled });
                 :label="state.icon"
                 color="slate"
                 size="sm"
-                type="button"
                 :icon="!state.icon ? 'i-lucide-smile-plus' : ''"
                 class="!h-[2.4rem] !w-[2.375rem] absolute top-[1.94rem] !outline-none !rounded-[0.438rem] border-0 ltr:left-px rtl:right-px ltr:!rounded-r-none rtl:!rounded-l-none"
                 @click="isEmojiPickerOpen = !isEmojiPickerOpen"

app/javascript/dashboard/components-next/TeleportWithDirection.vue

@@ -1,28 +0,0 @@
-<!--
- * Preserves RTL/LTR context when teleporting content
- * Ensures direction-specific classes (ltr:tailwind-class, rtl:tailwind-class) work correctly
- * when content is teleported outside the app's container with [dir] attribute
--->
-<script setup>
-import { computed } from 'vue';
-import { useMapGetter } from 'dashboard/composables/store';
-
-defineProps({
-  to: {
-    type: String,
-    default: 'body',
-  },
-});
-
-const isRTL = useMapGetter('accounts/isRTL');
-
-const contentDirection = computed(() => (isRTL.value ? 'rtl' : 'ltr'));
-</script>
-
-<template>
-  <Teleport :to="to">
-    <div :dir="contentDirection">
-      <slot />
-    </div>
-  </Teleport>
-</template>

app/javascript/dashboard/components-next/button/Button.vue

@@ -117,7 +117,7 @@ const STYLE_CONFIG = {
         'text-n-ruby-11 hover:enabled:bg-n-ruby-9/10 focus-visible:bg-n-ruby-9/10 outline-n-ruby-8',
       ghost:
         'text-n-ruby-11 hover:enabled:bg-n-alpha-2 focus-visible:bg-n-alpha-2 outline-transparent',
-      link: 'text-n-ruby-9 dark:text-n-ruby-11 hover:enabled:underline focus-visible:underline outline-transparent',
+      link: 'text-n-ruby-9 hover:enabled:underline focus-visible:underline outline-transparent',
     },
     amber: {
       solid:

app/javascript/dashboard/components-next/captain/assistant/MessageList.vue

@@ -65,7 +65,7 @@ watch(() => props.messages.length, scrollToBottom);
           class="max-w-[80%] rounded-lg p-3 text-sm"
           :class="getMessageStyle(message.sender)"
         >
-          <div class="break-words" v-html="formatMessage(message.content)" />
+          <div v-html="formatMessage(message.content)" />
         </div>
       </div>
     </div>

app/javascript/dashboard/components-next/captain/pageComponents/assistant/EditAssistantForm.vue

@@ -100,10 +100,7 @@ const handleBasicInfoUpdate = async () => {
   const payload = {
     name: state.name,
     description: state.description,
-    config: {
-      ...props.assistant.config,
-      product_name: state.productName,
-    },
+    product_name: state.productName,
   };
 
   emit('submit', payload);
@@ -217,7 +214,7 @@ watch(
           v-model="state.instructions"
           :placeholder="t('CAPTAIN.ASSISTANTS.FORM.INSTRUCTIONS.PLACEHOLDER')"
           :message="formErrors.instructions"
-          :max-length="20000"
+          :max-length="2000"
           :message-type="formErrors.instructions ? 'error' : 'info'"
         />
 

app/javascript/dashboard/components-next/copilot/Copilot.vue

@@ -1,6 +1,5 @@
 <script setup>
 import { nextTick, ref, watch } from 'vue';
-import { useI18n } from 'vue-i18n';
 import { useTrack } from 'dashboard/composables';
 import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 
@@ -40,8 +39,6 @@ const props = defineProps({
 
 const emit = defineEmits(['sendMessage', 'reset', 'setAssistant']);
 
-const { t } = useI18n();
-
 const COPILOT_USER_ROLES = ['assistant', 'system'];
 
 const sendMessage = message => {
@@ -50,7 +47,7 @@ const sendMessage = message => {
 };
 
 const useSuggestion = opt => {
-  emit('sendMessage', t(opt.prompt));
+  emit('sendMessage', opt.prompt);
   useTrack(COPILOT_EVENTS.SEND_SUGGESTED);
 };
 
@@ -69,16 +66,16 @@ const scrollToBottom = async () => {
 
 const promptOptions = [
   {
-    label: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.LABEL',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUMMARIZE.CONTENT',
+    label: 'Summarize this conversation',
+    prompt: `Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent`,
   },
   {
-    label: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.LABEL',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.SUGGEST.CONTENT',
+    label: 'Suggest an answer',
+    prompt: `Analyze the customer’s inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information.`,
   },
   {
-    label: 'CAPTAIN.COPILOT.PROMPTS.RATE.LABEL',
-    prompt: 'CAPTAIN.COPILOT.PROMPTS.RATE.CONTENT',
+    label: 'Rate this conversation',
+    prompt: `Review the conversation to see how well it meets the customer’s needs. Share a rating out of 5 based on tone, clarity, and effectiveness.`,
   },
 ];
 
@@ -92,7 +89,7 @@ watch(
 </script>
 
 <template>
-  <div class="flex flex-col h-full text-sm leading-6 tracking-tight w-full">
+  <div class="flex flex-col h-full text-sm leading-6 tracking-tight">
     <div ref="chatContainer" class="flex-1 px-4 py-4 space-y-6 overflow-y-auto">
       <template v-for="message in messages" :key="message.id">
         <CopilotAgentMessage
@@ -124,7 +121,7 @@ watch(
           class="px-2 py-1 rounded-md border border-n-weak bg-n-slate-2 text-n-slate-11 flex items-center gap-1"
           @click="() => useSuggestion(prompt)"
         >
-          <span>{{ t(prompt.label) }}</span>
+          <span>{{ prompt.label }}</span>
           <Icon icon="i-lucide-chevron-right" />
         </button>
       </div>

app/javascript/dashboard/components-next/copilot/CopilotAgentMessage.vue

@@ -1,17 +1,31 @@
 <script setup>
+import Avatar from '../avatar/Avatar.vue';
+
 defineProps({
   message: {
     type: Object,
     required: true,
   },
+  supportAgent: {
+    type: Object,
+    required: true,
+  },
 });
 </script>
 
 <template>
-  <div class="space-y-1 text-n-slate-12">
-    <div class="font-medium">{{ $t('CAPTAIN.COPILOT.YOU') }}</div>
-    <div class="break-words">
-      {{ message.content }}
+  <div class="flex flex-row gap-2">
+    <Avatar
+      :name="supportAgent.available_name"
+      :src="supportAgent.avatar_url"
+      :size="24"
+      rounded-full
+    />
+    <div class="space-y-1 text-n-slate-12">
+      <div class="font-medium">{{ $t('CAPTAIN.COPILOT.YOU') }}</div>
+      <div class="break-words">
+        {{ message.content }}
+      </div>
     </div>
   </div>
 </template>

app/javascript/dashboard/components-next/copilot/CopilotAssistantMessage.vue

@@ -9,6 +9,7 @@ import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import MessageFormatter from 'shared/helpers/MessageFormatter.js';
 
 import Button from 'dashboard/components-next/button/Button.vue';
+import Avatar from '../avatar/Avatar.vue';
 
 const props = defineProps({
   message: {
@@ -45,25 +46,33 @@ const useCopilotResponse = () => {
 </script>
 
 <template>
-  <div class="flex flex-col gap-1 text-n-slate-12">
-    <div class="font-medium">{{ $t('CAPTAIN.NAME') }}</div>
-    <span v-if="hasEmptyMessageContent" class="text-n-ruby-11">
-      {{ $t('CAPTAIN.COPILOT.EMPTY_MESSAGE') }}
-    </span>
-    <div
-      v-else
-      v-dompurify-html="messageContent"
-      class="prose-sm break-words"
+  <div class="flex flex-row gap-2">
+    <Avatar
+      name="Captain Copilot"
+      icon-name="i-woot-captain"
+      :size="24"
+      rounded-full
     />
-    <div class="flex flex-row mt-1">
-      <Button
-        v-if="!hasEmptyMessageContent"
-        :label="$t('CAPTAIN.COPILOT.USE')"
-        faded
-        sm
-        slate
-        @click="useCopilotResponse"
+    <div class="flex flex-col gap-1 text-n-slate-12">
+      <div class="font-medium">{{ $t('CAPTAIN.NAME') }}</div>
+      <span v-if="hasEmptyMessageContent" class="text-n-ruby-11">
+        {{ $t('CAPTAIN.COPILOT.EMPTY_MESSAGE') }}
+      </span>
+      <div
+        v-else
+        v-dompurify-html="messageContent"
+        class="prose-sm break-words"
       />
+      <div class="flex flex-row mt-1">
+        <Button
+          v-if="!hasEmptyMessageContent"
+          :label="$t('CAPTAIN.COPILOT.USE')"
+          faded
+          sm
+          slate
+          @click="useCopilotResponse"
+        />
+      </div>
     </div>
   </div>
 </template>

app/javascript/dashboard/components-next/copilot/CopilotHeader.story.vue

@@ -1,21 +0,0 @@
-<script setup>
-import CopilotHeader from './CopilotHeader.vue';
-</script>
-
-<template>
-  <Story
-    title="Captain/Copilot/CopilotHeader"
-    :layout="{ type: 'grid', width: '800px' }"
-  >
-    <!-- Default State -->
-    <Variant title="Default State">
-      <CopilotHeader />
-    </Variant>
-
-    <!-- With New Conversation Button -->
-    <Variant title="With New Conversation Button">
-      <!-- eslint-disable-next-line vue/prefer-true-attribute-shorthand -->
-      <CopilotHeader :has-messages="true" />
-    </Variant>
-  </Story>
-</template>

app/javascript/dashboard/components-next/copilot/CopilotHeader.vue

@@ -1,32 +0,0 @@
-<script setup>
-import Button from '../button/Button.vue';
-defineProps({
-  hasMessages: {
-    type: Boolean,
-    default: false,
-  },
-});
-defineEmits(['reset', 'close']);
-</script>
-
-<template>
-  <div
-    class="flex items-center justify-between px-5 py-2 border-b border-n-weak h-12"
-  >
-    <div class="flex items-center justify-between gap-2 flex-1">
-      <span class="font-medium text-sm text-n-slate-12">
-        {{ $t('CAPTAIN.COPILOT.TITLE') }}
-      </span>
-      <div class="flex items-center">
-        <Button
-          v-if="hasMessages"
-          icon="i-lucide-plus"
-          ghost
-          sm
-          @click="$emit('reset')"
-        />
-        <Button icon="i-lucide-x" ghost sm @click="$emit('close')" />
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/copilot/CopilotInput.vue

@@ -13,16 +13,19 @@ const sendMessage = () => {
 </script>
 
 <template>
-  <form class="relative" @submit.prevent="sendMessage">
+  <form
+    class="border border-n-weak bg-n-alpha-3 rounded-lg h-12 flex"
+    @submit.prevent="sendMessage"
+  >
     <input
       v-model="message"
       type="text"
       :placeholder="$t('CAPTAIN.COPILOT.SEND_MESSAGE')"
-      class="w-full reset-base bg-n-alpha-3 ltr:pl-4 ltr:pr-12 rtl:pl-12 rtl:pr-4 py-3 text-n-slate-11 text-sm border border-n-weak rounded-lg focus:outline-none focus:ring-1 focus:ring-n-blue-11 focus:border-n-blue-11"
+      class="w-full reset-base bg-transparent px-4 py-3 text-n-slate-11 text-sm"
       @keyup.enter="sendMessage"
     />
     <button
-      class="absolute ltr:right-1 rtl:left-1 top-1/2 -translate-y-1/2 h-9 w-10 flex items-center justify-center text-n-slate-11 hover:text-n-blue-11"
+      class="h-auto w-12 flex items-center justify-center text-n-slate-11"
       type="submit"
     >
       <i class="i-ph-arrow-up" />

app/javascript/dashboard/components-next/copilot/CopilotThinkingBlock.vue

@@ -1,25 +0,0 @@
-<script setup>
-import Icon from '../../components-next/icon/Icon.vue';
-defineProps({
-  content: {
-    type: String,
-    required: true,
-  },
-});
-</script>
-
-<template>
-  <div
-    class="flex flex-col gap-2 p-3 rounded-lg bg-n-background/50 border border-n-weak hover:bg-n-background/80 transition-colors duration-200"
-  >
-    <div class="flex items-start gap-2">
-      <Icon
-        icon="i-lucide-sparkles"
-        class="w-4 h-4 mt-0.5 flex-shrink-0 text-n-slate-9"
-      />
-      <div class="text-sm text-n-slate-11">
-        {{ content }}
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.story.vue

@@ -1,34 +0,0 @@
-<script setup>
-import CopilotThinkingGroup from './CopilotThinkingGroup.vue';
-
-const messages = [
-  {
-    id: 1,
-    content: 'Analyzing the user query',
-    reasoning: 'Breaking down the request into actionable steps',
-  },
-  {
-    id: 2,
-    content: 'Searching codebase',
-    reasoning: 'Looking for relevant files and functions',
-  },
-  {
-    id: 3,
-    content: 'Generating response',
-    reasoning: 'Composing a helpful and accurate answer',
-  },
-];
-</script>
-
-<template>
-  <Story title="Captain/Copilot/CopilotThinkingGroup" group="components">
-    <Variant title="Default">
-      <CopilotThinkingGroup :messages="messages" />
-    </Variant>
-
-    <Variant title="With Default Collapsed">
-      <!-- eslint-disable-next-line -->
-      <CopilotThinkingGroup :messages="messages" :default-collapsed="true" />
-    </Variant>
-  </Story>
-</template>

app/javascript/dashboard/components-next/copilot/CopilotThinkingGroup.vue

@@ -1,61 +0,0 @@
-<script setup>
-import { ref, watch, computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import Icon from '../icon/Icon.vue';
-import CopilotThinkingBlock from './CopilotThinkingBlock.vue';
-
-const props = defineProps({
-  messages: { type: Array, required: true },
-  defaultCollapsed: { type: Boolean, default: false },
-});
-const { t } = useI18n();
-const isExpanded = ref(!props.defaultCollapsed);
-
-const thinkingCount = computed(() => props.messages.length);
-
-watch(
-  () => props.defaultCollapsed,
-  newValue => {
-    if (newValue) {
-      isExpanded.value = false;
-    }
-  }
-);
-</script>
-
-<template>
-  <div class="flex flex-col gap-2">
-    <button
-      class="group flex items-center gap-2 text-xs text-n-slate-10 hover:text-n-slate-11 transition-colors duration-200 -ml-3"
-      @click="isExpanded = !isExpanded"
-    >
-      <Icon
-        :icon="isExpanded ? 'i-lucide-chevron-down' : 'i-lucide-chevron-right'"
-        class="w-4 h-4 transition-transform duration-200 group-hover:scale-110"
-      />
-      <span class="flex items-center gap-2">
-        {{ t('CAPTAIN.COPILOT.SHOW_STEPS') }}
-        <span
-          class="inline-flex items-center justify-center h-4 min-w-4 px-1 text-xs font-medium rounded-full bg-n-solid-3 text-n-slate-11"
-        >
-          {{ thinkingCount }}
-        </span>
-      </span>
-    </button>
-    <div
-      v-show="isExpanded"
-      class="space-y-3 transition-all duration-200"
-      :class="{
-        'opacity-100': isExpanded,
-        'opacity-0 max-h-0 overflow-hidden': !isExpanded,
-      }"
-    >
-      <CopilotThinkingBlock
-        v-for="message in messages"
-        :key="message.id"
-        :content="message.content"
-        :reasoning="message.reasoning"
-      />
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/dialog/Dialog.vue

@@ -2,9 +2,9 @@
 import { ref, computed } from 'vue';
 import { OnClickOutside } from '@vueuse/components';
 import { useI18n } from 'vue-i18n';
+import { useMapGetter } from 'dashboard/composables/store.js';
 
 import Button from 'dashboard/components-next/button/Button.vue';
-import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
 
 const props = defineProps({
   type: {
@@ -59,6 +59,8 @@ const emit = defineEmits(['confirm', 'close']);
 
 const { t } = useI18n();
 
+const isRTL = useMapGetter('accounts/isRTL');
+
 const dialogRef = ref(null);
 const dialogContentRef = ref(null);
 
@@ -92,7 +94,7 @@ defineExpose({ open, close });
 </script>
 
 <template>
-  <TeleportWithDirection to="body">
+  <Teleport to="body">
     <dialog
       ref="dialogRef"
       class="w-full transition-all duration-300 ease-in-out shadow-xl rounded-xl"
@@ -100,6 +102,7 @@ defineExpose({ open, close });
         maxWidthClass,
         overflowYAuto ? 'overflow-y-auto' : 'overflow-visible',
       ]"
+      :dir="isRTL ? 'rtl' : 'ltr'"
       @close="close"
     >
       <OnClickOutside @trigger="close">
@@ -149,7 +152,7 @@ defineExpose({ open, close });
         </form>
       </OnClickOutside>
     </dialog>
-  </TeleportWithDirection>
+  </Teleport>
 </template>
 
 <style scoped>

app/javascript/dashboard/components-next/dropdown-menu/DropdownMenu.vue

@@ -81,7 +81,6 @@ onMounted(() => {
     <button
       v-for="(item, index) in filteredMenuItems"
       :key="index"
-      type="button"
       class="inline-flex items-center justify-start w-full h-8 min-w-0 gap-2 px-2 py-1.5 transition-all duration-200 ease-in-out border-0 rounded-lg z-60 hover:bg-n-alpha-1 dark:hover:bg-n-alpha-2 disabled:cursor-not-allowed disabled:pointer-events-none disabled:opacity-50"
       :class="{
         'bg-n-alpha-1 dark:bg-n-solid-active': item.isSelected,

app/javascript/dashboard/components-next/filter/inputs/FilterSelect.vue

@@ -1,6 +1,5 @@
 <script setup>
-import { computed, ref } from 'vue';
-import { useElementBounding, useWindowSize } from '@vueuse/core';
+import { computed } from 'vue';
 import DropdownContainer from 'next/dropdown-menu/base/DropdownContainer.vue';
 import DropdownSection from 'next/dropdown-menu/base/DropdownSection.vue';
 import DropdownBody from 'next/dropdown-menu/base/DropdownBody.vue';
@@ -26,10 +25,6 @@ const props = defineProps({
     type: String,
     default: 'faded',
   },
-  label: {
-    type: String,
-    default: null,
-  },
 });
 
 const selected = defineModel({
@@ -37,13 +32,6 @@ const selected = defineModel({
   required: true,
 });
 
-const triggerRef = ref(null);
-const dropdownRef = ref(null);
-
-const { top } = useElementBounding(triggerRef);
-const { height } = useWindowSize();
-const { height: dropdownHeight } = useElementBounding(dropdownRef);
-
 const selectedOption = computed(() => {
   return props.options.find(o => o.value === selected.value) || {};
 });
@@ -53,16 +41,6 @@ const iconToRender = computed(() => {
   return selectedOption.value.icon || 'i-lucide-chevron-down';
 });
 
-const dropdownPosition = computed(() => {
-  const DROPDOWN_MAX_HEIGHT = 340;
-  // Get actual height if available or use default
-  const menuHeight = dropdownHeight.value
-    ? dropdownHeight.value + 20
-    : DROPDOWN_MAX_HEIGHT;
-  const spaceBelow = height.value - top.value;
-  return spaceBelow < menuHeight ? 'bottom-0' : 'top-0';
-});
-
 const updateSelected = newValue => {
   selected.value = newValue;
 };
@@ -73,23 +51,17 @@ const updateSelected = newValue => {
     <template #trigger="{ toggle }">
       <slot name="trigger" :toggle="toggle">
         <Button
-          ref="triggerRef"
           sm
           slate
           :variant
           :icon="iconToRender"
           :trailing-icon="selectedOption.icon ? false : true"
-          :label="label || (hideLabel ? null : selectedOption.label)"
+          :label="hideLabel ? null : selectedOption.label"
           @click="toggle"
         />
       </slot>
     </template>
-    <DropdownBody
-      ref="dropdownRef"
-      class="min-w-48 z-50"
-      :class="dropdownPosition"
-      strong
-    >
+    <DropdownBody class="top-0 min-w-48 z-50" strong>
       <DropdownSection class="max-h-80 overflow-scroll">
         <DropdownItem
           v-for="option in options"

app/javascript/dashboard/components-next/input/DurationInput.vue

@@ -1,66 +0,0 @@
-<script setup>
-import { computed, ref } from 'vue';
-import Input from './Input.vue';
-import { useI18n } from 'vue-i18n';
-
-const props = defineProps({
-  min: { type: Number, default: 0 },
-  max: { type: Number, default: Infinity },
-  disabled: { type: Boolean, default: false },
-});
-
-const { t } = useI18n();
-const duration = defineModel('modelValue', { type: Number, default: null });
-
-const UNIT_TYPES = {
-  MINUTES: 'minutes',
-  HOURS: 'hours',
-  DAYS: 'days',
-};
-const unit = ref(UNIT_TYPES.MINUTES);
-
-const transformedValue = computed({
-  get() {
-    if (unit.value === UNIT_TYPES.MINUTES) return duration.value;
-    if (unit.value === UNIT_TYPES.HOURS) return Math.floor(duration.value / 60);
-    if (unit.value === UNIT_TYPES.DAYS)
-      return Math.floor(duration.value / 24 / 60);
-
-    return 0;
-  },
-  set(newValue) {
-    let minuteValue;
-    if (unit.value === UNIT_TYPES.MINUTES) {
-      minuteValue = Math.floor(newValue);
-    } else if (unit.value === UNIT_TYPES.HOURS) {
-      minuteValue = Math.floor(newValue * 60);
-    } else if (unit.value === UNIT_TYPES.DAYS) {
-      minuteValue = Math.floor(newValue * 24 * 60);
-    }
-
-    duration.value = Math.min(Math.max(minuteValue, props.min), props.max);
-  },
-});
-</script>
-
-<template>
-  <Input
-    v-model="transformedValue"
-    type="number"
-    autocomplete="off"
-    :disabled="disabled"
-    :placeholder="t('DURATION_INPUT.PLACEHOLDER')"
-    class="flex-grow w-full disabled:"
-  />
-  <select
-    v-model="unit"
-    :disabled="disabled"
-    class="mb-0 text-sm disabled:outline-n-weak disabled:opacity-40"
-  >
-    <option :value="UNIT_TYPES.MINUTES">
-      {{ t('DURATION_INPUT.MINUTES') }}
-    </option>
-    <option :value="UNIT_TYPES.HOURS">{{ t('DURATION_INPUT.HOURS') }}</option>
-    <option :value="UNIT_TYPES.DAYS">{{ t('DURATION_INPUT.DAYS') }}</option>
-  </select>
-</template>

app/javascript/dashboard/components-next/message/Message.vue

@@ -117,7 +117,7 @@ const props = defineProps({
   },
   conversationId: { type: Number, required: true },
   createdAt: { type: Number, required: true }, // eslint-disable-line vue/no-unused-properties
-  currentUserId: { type: Number, required: true }, // eslint-disable-line vue/no-unused-properties
+  currentUserId: { type: Number, required: true },
   groupWithNext: { type: Boolean, default: false },
   inboxId: { type: Number, default: null }, // eslint-disable-line vue/no-unused-properties
   inboxSupportsReplyTo: { type: Object, default: () => ({}) },
@@ -173,10 +173,7 @@ const variant = computed(() => {
   return variants[props.messageType] || MESSAGE_VARIANTS.USER;
 });
 
-const isBotOrAgentMessage = computed(() => {
-  if (props.messageType === MESSAGE_TYPES.ACTIVITY) {
-    return false;
-  }
+const isMyMessage = computed(() => {
   // if an outgoing message is still processing, then it's definitely a
   // message sent by the current user
   if (
@@ -186,21 +183,16 @@ const isBotOrAgentMessage = computed(() => {
     return true;
   }
   const senderId = props.senderId ?? props.sender?.id;
-  const senderType = props.sender?.type ?? props.senderType;
+  const senderType = props.senderType ?? props.sender?.type;
 
   if (!senderType || !senderId) {
-    return true;
+    return false;
   }
 
-  if (
-    [SENDER_TYPES.AGENT_BOT, SENDER_TYPES.CAPTAIN_ASSISTANT].includes(
-      senderType
-    )
-  ) {
-    return true;
-  }
-
-  return senderType.toLowerCase() === SENDER_TYPES.USER.toLowerCase();
+  return (
+    senderType.toLowerCase() === SENDER_TYPES.USER.toLowerCase() &&
+    props.currentUserId === senderId
+  );
 });
 
 /**
@@ -208,7 +200,7 @@ const isBotOrAgentMessage = computed(() => {
  * @returns {import('vue').ComputedRef<'left'|'right'|'center'>} The computed orientation
  */
 const orientation = computed(() => {
-  if (isBotOrAgentMessage.value) {
+  if (isMyMessage.value) {
     return ORIENTATION.RIGHT;
   }
 
@@ -229,8 +221,8 @@ const flexOrientationClass = computed(() => {
 
 const gridClass = computed(() => {
   const map = {
-    [ORIENTATION.LEFT]: 'grid grid-cols-1fr',
-    [ORIENTATION.RIGHT]: 'grid grid-cols-[1fr_24px]',
+    [ORIENTATION.LEFT]: 'grid grid-cols-[24px_1fr]',
+    [ORIENTATION.RIGHT]: 'grid grid-cols-1fr',
   };
 
   return map[orientation.value];
@@ -239,12 +231,12 @@ const gridClass = computed(() => {
 const gridTemplate = computed(() => {
   const map = {
     [ORIENTATION.LEFT]: `
-      "bubble"
-      "meta"
+      "avatar bubble"
+      "spacer meta"
     `,
     [ORIENTATION.RIGHT]: `
-      "bubble avatar"
-      "meta spacer"
+      "bubble"
+      "meta"
     `,
   };
 
@@ -259,7 +251,7 @@ const shouldGroupWithNext = computed(() => {
 
 const shouldShowAvatar = computed(() => {
   if (props.messageType === MESSAGE_TYPES.ACTIVITY) return false;
-  if (orientation.value === ORIENTATION.LEFT) return false;
+  if (orientation.value === ORIENTATION.RIGHT) return false;
 
   return true;
 });
@@ -402,29 +394,23 @@ function handleReplyTo() {
 }
 
 const avatarInfo = computed(() => {
-  // If no sender, return bot info
-  if (!props.sender) {
+  if (!props.sender || props.sender.type === SENDER_TYPES.AGENT_BOT) {
     return {
       name: t('CONVERSATION.BOT'),
       src: '',
     };
   }
 
-  const { sender } = props;
-  const { name, type, avatarUrl, thumbnail } = sender || {};
-
-  // If sender type is agent bot, use avatarUrl
-  if ([SENDER_TYPES.AGENT_BOT, SENDER_TYPES.CAPTAIN_ASSISTANT].includes(type)) {
+  if (props.sender) {
     return {
-      name: name ?? '',
-      src: avatarUrl ?? '',
+      name: props.sender.name,
+      src: props.sender?.thumbnail,
     };
   }
 
-  // For all other senders, use thumbnail
   return {
-    name: name ?? '',
-    src: thumbnail ?? '',
+    name: '',
+    src: '',
   };
 });
 
@@ -452,7 +438,7 @@ provideMessageContext({
   isPrivate: computed(() => props.private),
   variant,
   orientation,
-  isBotOrAgentMessage,
+  isMyMessage,
   shouldGroupWithNext,
 });
 </script>
@@ -484,14 +470,14 @@ provideMessageContext({
           'w-full': variant === MESSAGE_VARIANTS.EMAIL,
         },
       ]"
-      class="gap-x-2"
+      class="gap-x-3"
       :style="{
         gridTemplateAreas: gridTemplate,
       }"
     >
       <div
         v-if="!shouldGroupWithNext && shouldShowAvatar"
-        v-tooltip.left-end="avatarTooltip"
+        v-tooltip.right-end="avatarTooltip"
         class="[grid-area:avatar] flex items-end"
       >
         <Avatar v-bind="avatarInfo" :size="24" />
@@ -499,8 +485,7 @@ provideMessageContext({
       <div
         class="[grid-area:bubble] flex"
         :class="{
-          'ltr:pl-8 rtl:pr-8 justify-end': orientation === ORIENTATION.RIGHT,
-          'ltr:pr-8 rtl:pl-8': orientation === ORIENTATION.LEFT,
+          'ltr:pl-9 rtl:pl-0 justify-end': orientation === ORIENTATION.RIGHT,
           'min-w-0': variant === MESSAGE_VARIANTS.EMAIL,
         }"
         @contextmenu="openContextMenu($event)"

app/javascript/dashboard/components-next/message/bubbles/Activity.vue

@@ -14,7 +14,7 @@ const readableTime = computed(() =>
 <template>
   <BaseBubble
     v-tooltip.top="readableTime"
-    class="px-3 py-1 !rounded-xl flex min-w-0 items-center gap-2"
+    class="px-2 py-0.5 !rounded-full flex min-w-0 items-center gap-2"
     data-bubble-name="activity"
   >
     <span v-dompurify-html="content" :title="content" />

app/javascript/dashboard/components-next/message/bubbles/CSAT.vue

@@ -2,10 +2,10 @@
 import { computed } from 'vue';
 import BaseBubble from './Base.vue';
 import { useI18n } from 'vue-i18n';
-import { CSAT_RATINGS, CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
+import { CSAT_RATINGS } from 'shared/constants/messages';
 import { useMessageContext } from '../provider.js';
 
-const { contentAttributes, content } = useMessageContext();
+const { contentAttributes } = useMessageContext();
 const { t } = useI18n();
 
 const response = computed(() => {
@@ -16,14 +16,6 @@ const isRatingSubmitted = computed(() => {
   return !!response.value.rating;
 });
 
-const displayType = computed(() => {
-  return contentAttributes.value?.displayType || CSAT_DISPLAY_TYPES.EMOJI;
-});
-
-const isStarRating = computed(() => {
-  return displayType.value === CSAT_DISPLAY_TYPES.STAR;
-});
-
 const rating = computed(() => {
   if (isRatingSubmitted.value) {
     return CSAT_RATINGS.find(
@@ -33,33 +25,16 @@ const rating = computed(() => {
 
   return null;
 });
-
-const starRatingValue = computed(() => {
-  return response.value.rating || 0;
-});
 </script>
 
 <template>
   <BaseBubble class="px-4 py-3" data-bubble-name="csat">
-    <h4>{{ content || t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
+    <h4>{{ t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
     <dl v-if="isRatingSubmitted" class="mt-4">
       <dt class="text-n-slate-11 italic">
         {{ t('CONVERSATION.RATING_TITLE') }}
       </dt>
-      <dd v-if="!isStarRating">
-        {{ t(rating.translationKey) }}
-      </dd>
-      <dd v-else class="flex mt-1">
-        <span v-for="n in 5" :key="n" class="text-2xl mr-1">
-          <i
-            :class="[
-              n <= starRatingValue
-                ? 'i-ri-star-fill text-n-amber-9'
-                : 'i-ri-star-line text-n-slate-10',
-            ]"
-          />
-        </span>
-      </dd>
+      <dd>{{ t(rating.translationKey) }}</dd>
 
       <dt v-if="response.feedbackMessage" class="text-n-slate-11 italic mt-2">
         {{ t('CONVERSATION.FEEDBACK_TITLE') }}

app/javascript/dashboard/components-next/message/constants.js

@@ -21,7 +21,6 @@ export const SENDER_TYPES = {
   CONTACT: 'Contact',
   USER: 'User',
   AGENT_BOT: 'agent_bot',
-  CAPTAIN_ASSISTANT: 'captain_assistant',
 };
 
 export const ORIENTATION = {

app/javascript/dashboard/components-next/message/provider.js

@@ -98,7 +98,7 @@ const MessageControl = Symbol('MessageControl');
  * @property {import('vue').Ref<Sender|null>} [sender=null] - The sender information
  * @property {import('vue').ComputedRef<MessageOrientation>} orientation - The visual variant of the message
  * @property {import('vue').ComputedRef<MessageVariant>} variant - The visual variant of the message
- * @property {import('vue').ComputedRef<boolean>} isBotOrAgentMessage - Does the message belong to the current user
+ * @property {import('vue').ComputedRef<boolean>} isMyMessage - Does the message belong to the current user
  * @property {import('vue').ComputedRef<boolean>} isPrivate - Proxy computed value for private
  * @property {import('vue').ComputedRef<boolean>} shouldGroupWithNext - Should group with the next message or not, it is differnt from groupWithNext, this has a bypass for a failed message
  */

app/javascript/dashboard/components-next/phonenumberinput/PhoneNumberInput.vue

@@ -185,7 +185,6 @@ watch(
               "
               trailing-icon
               :disabled="disabled"
-              type="button"
               class="!h-[1.875rem] top-1 ltr:ml-px rtl:mr-px !px-2 outline-0 !outline-none !rounded-lg border-0 ltr:!rounded-r-none rtl:!rounded-l-none"
               @click="toggleCountryDropdown"
             >

app/javascript/dashboard/components-next/selectmenu/SelectMenu.vue

@@ -15,13 +15,6 @@ const props = defineProps({
     type: String,
     required: true,
   },
-  subMenuPosition: {
-    type: String,
-    default: 'right',
-    validator: value => {
-      return ['right', 'left', 'bottom'].includes(value);
-    },
-  },
 });
 
 const emit = defineEmits(['update:modelValue']);
@@ -51,21 +44,14 @@ const handleSelect = value => {
       trailing-icon
       color="slate"
       variant="faded"
-      class="!w-fit max-w-40"
+      class="!w-fit"
       :class="{ 'dark:!bg-n-alpha-2 !bg-n-slate-9/20': isOpen }"
       :label="labelValue"
       @click="toggleMenu"
     />
     <div
       v-if="isOpen"
-      class="absolute select-none max-w-64 flex flex-col gap-1 bg-n-alpha-3 backdrop-blur-[100px] p-1 top-0 shadow-lg z-40 rounded-lg border border-n-weak dark:border-n-strong/50"
-      :class="{
-        'ltr:left-full rtl:right-full ltr:ml-1 rtl:mr-1':
-          subMenuPosition === 'right',
-        'ltr:right-full rtl:left-full ltr:mr-1 rtl:ml-1':
-          subMenuPosition === 'left',
-        'top-full mt-1 ltr:right-0 rtl:left-0': subMenuPosition === 'bottom',
-      }"
+      class="absolute ltr:left-full rtl:right-full select-none max-w-48 ltr:ml-1 rtl:mr-1 flex flex-col gap-1 bg-n-alpha-3 backdrop-blur-[100px] p-1 top-0 shadow-lg rounded-lg border border-n-weak"
     >
       <Button
         v-for="option in options"

app/javascript/dashboard/components-next/sidebar/SidebarProfileMenuStatus.vue

@@ -4,7 +4,6 @@ import { useMapGetter, useStore } from 'dashboard/composables/store';
 import wootConstants from 'dashboard/constants/globals';
 import { useAlert } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
-import { useImpersonation } from 'dashboard/composables/useImpersonation';
 
 import {
   DropdownContainer,
@@ -21,8 +20,6 @@ const currentUserAvailability = useMapGetter('getCurrentUserAvailability');
 const currentAccountId = useMapGetter('getCurrentAccountId');
 const currentUserAutoOffline = useMapGetter('getCurrentUserAutoOffline');
 
-const { isImpersonating } = useImpersonation();
-
 const { AVAILABILITY_STATUS_KEYS } = wootConstants;
 const statusList = computed(() => {
   return [
@@ -49,10 +46,6 @@ const activeStatus = computed(() => {
 });
 
 function changeAvailabilityStatus(availability) {
-  if (isImpersonating.value) {
-    useAlert(t('PROFILE_SETTINGS.FORM.AVAILABILITY.IMPERSONATING_ERROR'));
-    return;
-  }
   try {
     store.dispatch('updateAvailability', {
       availability,

app/javascript/dashboard/components-next/switch/Switch.vue

@@ -27,10 +27,10 @@ const updateValue = () => {
   >
     <span class="sr-only">{{ t('SWITCH.TOGGLE') }}</span>
     <span
-      class="absolute top-0.5 left-0.5 h-3 w-3 transform rounded-full shadow-sm transition-transform duration-200 ease-in-out"
+      class="absolute top-[0.07rem] left-0.5 h-3 w-3 transform rounded-full shadow-sm transition-transform duration-200 ease-in-out"
       :class="
         modelValue
-          ? 'translate-x-3 bg-white'
+          ? 'translate-x-2.5 bg-white'
           : 'translate-x-0 bg-white dark:bg-n-black'
       "
     />

app/javascript/dashboard/components/ChatList.vue

@@ -8,7 +8,6 @@ import {
   computed,
   watch,
   onMounted,
-  onUnmounted,
   defineEmits,
 } from 'vue';
 import { useStore } from 'vuex';
@@ -30,7 +29,6 @@ import ConversationItem from './ConversationItem.vue';
 import DeleteCustomViews from 'dashboard/routes/dashboard/customviews/DeleteCustomViews.vue';
 import ConversationBulkActions from './widgets/conversation/conversationBulkActions/Index.vue';
 import IntersectionObserver from './IntersectionObserver.vue';
-import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
 
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useAlert } from 'dashboard/composables';
@@ -44,7 +42,7 @@ import {
   useSnakeCase,
 } from 'dashboard/composables/useTransformKeys';
 import { useEmitter } from 'dashboard/composables/emitter';
-import { useEventListener, useScrollLock } from '@vueuse/core';
+import { useEventListener } from '@vueuse/core';
 
 import { emitter } from 'shared/helpers/mitt';
 
@@ -87,12 +85,6 @@ const store = useStore();
 
 const conversationListRef = ref(null);
 const conversationDynamicScroller = ref(null);
-const conversationListScrollableElement = computed(
-  () => conversationDynamicScroller.value?.$el
-);
-const conversationListScrollLock = useScrollLock(
-  conversationListScrollableElement
-);
 
 const activeAssigneeTab = ref(wootConstants.ASSIGNEE_TYPE.ME);
 const activeStatus = ref(wootConstants.STATUS_TYPE.OPEN);
@@ -746,7 +738,6 @@ function allSelectedConversationsStatus(status) {
 
 function onContextMenuToggle(state) {
   isContextMenuOpen.value = state;
-  conversationListScrollLock.value = state;
 }
 
 function toggleSelectAll(check) {
@@ -770,10 +761,6 @@ onMounted(() => {
   }
 });
 
-onUnmounted(() => {
-  conversationListScrollLock.value = false;
-});
-
 provide('selectConversation', selectConversation);
 provide('deSelectConversation', deSelectConversation);
 provide('assignAgent', onAssignAgent);
@@ -841,17 +828,14 @@ watch(conversationFilters, (newVal, oldVal) => {
       @basic-filter-change="onBasicFilterChange"
     />
 
-    <TeleportWithDirection
-      v-if="showAddFoldersModal"
-      to="#saveFilterTeleportTarget"
-    >
+    <Teleport v-if="showAddFoldersModal" to="#saveFilterTeleportTarget">
       <SaveCustomView
         v-model="appliedFilter"
         :custom-views-query="foldersQuery"
         :open-last-saved-item="openLastSavedItemInFolder"
         @close="onCloseAddFoldersModal"
       />
-    </TeleportWithDirection>
+    </Teleport>
 
     <DeleteCustomViews
       v-if="showDeleteFoldersModal"
@@ -948,10 +932,7 @@ watch(conversationFilters, (newVal, oldVal) => {
         </template>
       </DynamicScroller>
     </div>
-    <TeleportWithDirection
-      v-if="showAdvancedFilters"
-      to="#conversationFilterTeleportTarget"
-    >
+    <Teleport v-if="showAdvancedFilters" to="#conversationFilterTeleportTarget">
       <ConversationFilter
         v-model="appliedFilter"
         :folder-name="activeFolderName"
@@ -960,6 +941,6 @@ watch(conversationFilters, (newVal, oldVal) => {
         @update-folder="onUpdateSavedFilter"
         @close="closeAdvanceFiltersModal"
       />
-    </TeleportWithDirection>
+    </Teleport>
   </div>
 </template>

app/javascript/dashboard/components/CustomAttribute.vue

@@ -49,12 +49,12 @@ export default {
       if (this.isAttributeTypeDate) {
         return this.value
           ? new Date(this.value || new Date()).toLocaleDateString()
-          : '---';
+          : '';
       }
       if (this.isAttributeTypeCheckbox) {
         return this.value === 'false' ? false : this.value;
       }
-      return this.hasValue ? this.value : '---';
+      return this.value;
     },
     formattedValue() {
       return this.isAttributeTypeDate
@@ -83,9 +83,6 @@ export default {
     isAttributeTypeDate() {
       return this.attributeType === 'date';
     },
-    hasValue() {
-      return this.value !== null && this.value !== '';
-    },
     urlValue() {
       return isValidURL(this.value) ? this.value : '---';
     },
@@ -226,7 +223,7 @@ export default {
             />
           </span>
           <NextButton
-            v-if="showActions && hasValue"
+            v-if="showActions && value"
             v-tooltip.left="$t('CUSTOM_ATTRIBUTES.ACTIONS.DELETE')"
             slate
             sm
@@ -284,13 +281,13 @@ export default {
           v-else
           class="group-hover:bg-n-slate-3 group-hover:dark:bg-n-solid-3 inline-block rounded-sm mb-0 break-all py-0.5 px-1"
         >
-          {{ displayValue }}
+          {{ displayValue || '---' }}
         </p>
         <div
           class="flex items-center max-w-[2rem] gap-1 ml-1 rtl:mr-1 rtl:ml-0"
         >
           <NextButton
-            v-if="showActions && hasValue"
+            v-if="showActions && value"
             v-tooltip="$t('CUSTOM_ATTRIBUTES.ACTIONS.COPY')"
             xs
             slate

app/javascript/dashboard/components/layout/AvailabilityStatus.vue

@@ -1,7 +1,6 @@
 <script>
 import { mapGetters } from 'vuex';
 import { useAlert } from 'dashboard/composables';
-import { useImpersonation } from 'dashboard/composables/useImpersonation';
 import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
 import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
 import WootDropdownHeader from 'shared/components/ui/dropdown/DropdownHeader.vue';
@@ -21,10 +20,6 @@ export default {
     AvailabilityStatusBadge,
     NextButton,
   },
-  setup() {
-    const { isImpersonating } = useImpersonation();
-    return { isImpersonating };
-  },
   data() {
     return {
       isStatusMenuOpened: false,
@@ -78,13 +73,6 @@ export default {
       });
     },
     changeAvailabilityStatus(availability) {
-      if (this.isImpersonating) {
-        useAlert(
-          this.$t('PROFILE_SETTINGS.FORM.AVAILABILITY.IMPERSONATING_ERROR')
-        );
-        return;
-      }
-
       if (this.isUpdating) {
         return;
       }

app/javascript/dashboard/components/ui/ContextMenu.vue

@@ -2,8 +2,6 @@
 import { computed, onMounted, nextTick, useTemplateRef } from 'vue';
 import { useWindowSize, useElementBounding } from '@vueuse/core';
 
-import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
-
 const props = defineProps({
   x: { type: Number, default: 0 },
   y: { type: Number, default: 0 },
@@ -59,7 +57,7 @@ onMounted(() => {
 </script>
 
 <template>
-  <TeleportWithDirection to="body">
+  <Teleport to="body">
     <div
       ref="menuRef"
       class="fixed outline-none z-[9999] cursor-pointer"
@@ -69,5 +67,5 @@ onMounted(() => {
     >
       <slot />
     </div>
-  </TeleportWithDirection>
+  </Teleport>
 </template>

app/javascript/dashboard/components/widgets/conversation/ConversationBasicFilter.vue

@@ -1,132 +1,93 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useToggle } from '@vueuse/core';
-import { vOnClickOutside } from '@vueuse/components';
-import { useUISettings } from 'dashboard/composables/useUISettings';
-import { useMapGetter, useStore } from 'dashboard/composables/store.js';
+<script>
 import wootConstants from 'dashboard/constants/globals';
-import SelectMenu from 'dashboard/components-next/selectmenu/SelectMenu.vue';
+import { mapGetters } from 'vuex';
+import FilterItem from './FilterItem.vue';
+import { useUISettings } from 'dashboard/composables/useUISettings';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 
-defineProps({
-  isOnExpandedLayout: {
-    type: Boolean,
-    required: true,
-  },
-});
-
-const emit = defineEmits(['changeFilter']);
-
-const store = useStore();
-const { t } = useI18n();
-
-const { updateUISettings } = useUISettings();
-
-const chatStatusFilter = useMapGetter('getChatStatusFilter');
-const chatSortFilter = useMapGetter('getChatSortFilter');
-
-const [showActionsDropdown, toggleDropdown] = useToggle();
-
-const currentStatusFilter = computed(() => {
-  return chatStatusFilter.value || wootConstants.STATUS_TYPE.OPEN;
-});
-
-const currentSortBy = computed(() => {
-  return (
-    chatSortFilter.value || wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC
-  );
-});
-
-const chatStatusOptions = computed(() => [
-  {
-    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.open.TEXT'),
-    value: 'open',
-  },
-  {
-    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.resolved.TEXT'),
-    value: 'resolved',
-  },
-  {
-    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.pending.TEXT'),
-    value: 'pending',
-  },
-  {
-    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.snoozed.TEXT'),
-    value: 'snoozed',
-  },
-  {
-    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.all.TEXT'),
-    value: 'all',
-  },
+const CHAT_STATUS_FILTER_ITEMS = Object.freeze([
+  'open',
+  'resolved',
+  'pending',
+  'snoozed',
+  'all',
 ]);
 
-const chatSortOptions = computed(() => [
-  {
-    label: t('CHAT_LIST.SORT_ORDER_ITEMS.last_activity_at_asc.TEXT'),
-    value: 'last_activity_at_asc',
-  },
-  {
-    label: t('CHAT_LIST.SORT_ORDER_ITEMS.last_activity_at_desc.TEXT'),
-    value: 'last_activity_at_desc',
-  },
-  {
-    label: t('CHAT_LIST.SORT_ORDER_ITEMS.created_at_desc.TEXT'),
-    value: 'created_at_desc',
-  },
-  {
-    label: t('CHAT_LIST.SORT_ORDER_ITEMS.created_at_asc.TEXT'),
-    value: 'created_at_asc',
-  },
-  {
-    label: t('CHAT_LIST.SORT_ORDER_ITEMS.priority_desc.TEXT'),
-    value: 'priority_desc',
-  },
-  {
-    label: t('CHAT_LIST.SORT_ORDER_ITEMS.priority_asc.TEXT'),
-    value: 'priority_asc',
-  },
-  {
-    label: t('CHAT_LIST.SORT_ORDER_ITEMS.waiting_since_asc.TEXT'),
-    value: 'waiting_since_asc',
-  },
-  {
-    label: t('CHAT_LIST.SORT_ORDER_ITEMS.waiting_since_desc.TEXT'),
-    value: 'waiting_since_desc',
-  },
+const SORT_ORDER_ITEMS = Object.freeze([
+  'last_activity_at_asc',
+  'last_activity_at_desc',
+  'created_at_desc',
+  'created_at_asc',
+  'priority_desc',
+  'priority_asc',
+  'waiting_since_asc',
+  'waiting_since_desc',
 ]);
 
-const activeChatStatusLabel = computed(
-  () =>
-    chatStatusOptions.value.find(m => m.value === chatStatusFilter.value)
-      ?.label || ''
-);
-
-const activeChatSortLabel = computed(
-  () =>
-    chatSortOptions.value.find(m => m.value === chatSortFilter.value)?.label ||
-    ''
-);
-
-const saveSelectedFilter = (type, value) => {
-  updateUISettings({
-    conversations_filter_by: {
-      status: type === 'status' ? value : currentStatusFilter.value,
-      order_by: type === 'sort' ? value : currentSortBy.value,
+export default {
+  components: {
+    FilterItem,
+    NextButton,
+  },
+  props: {
+    isOnExpandedLayout: {
+      type: Boolean,
+      required: true,
     },
-  });
-};
+  },
+  emits: ['changeFilter'],
+  setup() {
+    const { updateUISettings } = useUISettings();
 
-const handleStatusChange = value => {
-  emit('changeFilter', value, 'status');
-  store.dispatch('setChatStatusFilter', value);
-  saveSelectedFilter('status', value);
-};
-
-const handleSortChange = value => {
-  emit('changeFilter', value, 'sort');
-  store.dispatch('setChatSortFilter', value);
-  saveSelectedFilter('sort', value);
+    return {
+      updateUISettings,
+    };
+  },
+  data() {
+    return {
+      showActionsDropdown: false,
+      chatStatusItems: CHAT_STATUS_FILTER_ITEMS,
+      chatSortItems: SORT_ORDER_ITEMS,
+    };
+  },
+  computed: {
+    ...mapGetters({
+      chatStatusFilter: 'getChatStatusFilter',
+      chatSortFilter: 'getChatSortFilter',
+    }),
+    chatStatus() {
+      return this.chatStatusFilter || wootConstants.STATUS_TYPE.OPEN;
+    },
+    sortFilter() {
+      return (
+        this.chatSortFilter || wootConstants.SORT_BY_TYPE.LAST_ACTIVITY_AT_DESC
+      );
+    },
+  },
+  methods: {
+    onTabChange(value) {
+      this.$emit('changeFilter', value);
+      this.closeDropdown();
+    },
+    toggleDropdown() {
+      this.showActionsDropdown = !this.showActionsDropdown;
+    },
+    closeDropdown() {
+      this.showActionsDropdown = false;
+    },
+    onChangeFilter(value, type) {
+      this.$emit('changeFilter', value, type);
+      this.saveSelectedFilter(type, value);
+    },
+    saveSelectedFilter(type, value) {
+      this.updateUISettings({
+        conversations_filter_by: {
+          status: type === 'status' ? value : this.chatStatus,
+          order_by: type === 'sort' ? value : this.sortFilter,
+        },
+      });
+    },
+  },
 };
 </script>
 
@@ -138,39 +99,39 @@ const handleSortChange = value => {
       slate
       faded
       xs
-      @click="toggleDropdown()"
+      @click="toggleDropdown"
     />
     <div
       v-if="showActionsDropdown"
-      v-on-click-outside="() => toggleDropdown()"
-      class="mt-1 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4 absolute z-40 top-full"
+      v-on-clickaway="closeDropdown"
+      class="mt-1 dropdown-pane dropdown-pane--open !w-52 !p-4 top-6 border !border-n-weak dark:!border-n-weak !bg-n-alpha-3 dark:!bg-n-alpha-3 backdrop-blur-[100px]"
       :class="{
         'ltr:left-0 rtl:right-0': !isOnExpandedLayout,
         'ltr:right-0 rtl:left-0': isOnExpandedLayout,
       }"
     >
-      <div class="flex items-center justify-between last:mt-4 gap-2">
-        <span class="text-sm truncate text-n-slate-12">
-          {{ $t('CHAT_LIST.CHAT_SORT.STATUS') }}
-        </span>
-        <SelectMenu
-          :model-value="chatStatusFilter"
-          :options="chatStatusOptions"
-          :label="activeChatStatusLabel"
-          :sub-menu-position="isOnExpandedLayout ? 'left' : 'right'"
-          @update:model-value="handleStatusChange"
+      <div class="flex items-center justify-between last:mt-4">
+        <span class="text-xs font-medium text-n-slate-12">{{
+          $t('CHAT_LIST.CHAT_SORT.STATUS')
+        }}</span>
+        <FilterItem
+          type="status"
+          :selected-value="chatStatus"
+          :items="chatStatusItems"
+          path-prefix="CHAT_LIST.CHAT_STATUS_FILTER_ITEMS"
+          @on-change-filter="onChangeFilter"
         />
       </div>
-      <div class="flex items-center justify-between last:mt-4 gap-2">
-        <span class="text-sm truncate text-n-slate-12">
-          {{ $t('CHAT_LIST.CHAT_SORT.ORDER_BY') }}
-        </span>
-        <SelectMenu
-          :model-value="chatSortFilter"
-          :options="chatSortOptions"
-          :label="activeChatSortLabel"
-          :sub-menu-position="isOnExpandedLayout ? 'left' : 'right'"
-          @update:model-value="handleSortChange"
+      <div class="flex items-center justify-between last:mt-4">
+        <span class="text-xs font-medium text-n-slate-12">{{
+          $t('CHAT_LIST.CHAT_SORT.ORDER_BY')
+        }}</span>
+        <FilterItem
+          type="sort"
+          :selected-value="sortFilter"
+          :items="chatSortItems"
+          path-prefix="CHAT_LIST.SORT_ORDER_ITEMS"
+          @on-change-filter="onChangeFilter"
         />
       </div>
     </div>

app/javascript/dashboard/components/widgets/conversation/components/GalleryView.vue

@@ -11,7 +11,6 @@ import { downloadFile } from '@chatwoot/utils';
 
 import NextButton from 'dashboard/components-next/button/Button.vue';
 import Thumbnail from 'dashboard/components/widgets/Thumbnail.vue';
-import TeleportWithDirection from 'dashboard/components-next/TeleportWithDirection.vue';
 
 const props = defineProps({
   attachment: {
@@ -167,7 +166,7 @@ onMounted(() => {
 </script>
 
 <template>
-  <TeleportWithDirection to="body">
+  <Teleport to="body">
     <woot-modal
       v-model:show="show"
       full-width
@@ -259,7 +258,7 @@ onMounted(() => {
           <div class="flex items-center justify-center w-16 shrink-0">
             <NextButton
               v-if="hasMoreThanOneAttachment"
-              icon="ltr:i-lucide-chevron-left rtl:i-lucide-chevron-right"
+              icon="i-lucide-chevron-left"
               class="z-10"
               blue
               faded
@@ -325,7 +324,7 @@ onMounted(() => {
           <div class="flex items-center justify-center w-16 shrink-0">
             <NextButton
               v-if="hasMoreThanOneAttachment"
-              icon="ltr:i-lucide-chevron-right rtl:i-lucide-chevron-left"
+              icon="i-lucide-chevron-right"
               class="z-10"
               blue
               faded
@@ -352,5 +351,5 @@ onMounted(() => {
         </footer>
       </div>
     </woot-modal>
-  </TeleportWithDirection>
+  </Teleport>
 </template>

app/javascript/dashboard/composables/spec/useImpersonation.spec.js

@@ -1,37 +0,0 @@
-import { describe, it, expect, beforeEach, vi } from 'vitest';
-import { useImpersonation } from '../useImpersonation';
-
-vi.mock('shared/helpers/sessionStorage', () => ({
-  __esModule: true,
-  default: {
-    get: vi.fn(),
-    set: vi.fn(),
-  },
-}));
-
-import SessionStorage from 'shared/helpers/sessionStorage';
-import { SESSION_STORAGE_KEYS } from 'dashboard/constants/sessionStorage';
-
-describe('useImpersonation', () => {
-  beforeEach(() => {
-    vi.clearAllMocks();
-  });
-
-  it('should return true if impersonation flag is set in session storage', () => {
-    SessionStorage.get.mockReturnValue(true);
-    const { isImpersonating } = useImpersonation();
-    expect(isImpersonating.value).toBe(true);
-    expect(SessionStorage.get).toHaveBeenCalledWith(
-      SESSION_STORAGE_KEYS.IMPERSONATION_USER
-    );
-  });
-
-  it('should return false if impersonation flag is not set in session storage', () => {
-    SessionStorage.get.mockReturnValue(false);
-    const { isImpersonating } = useImpersonation();
-    expect(isImpersonating.value).toBe(false);
-    expect(SessionStorage.get).toHaveBeenCalledWith(
-      SESSION_STORAGE_KEYS.IMPERSONATION_USER
-    );
-  });
-});

app/javascript/dashboard/composables/useAccount.js

@@ -1,6 +1,6 @@
 import { computed } from 'vue';
 import { useRoute } from 'vue-router';
-import { useMapGetter, useStore } from './store';
+import { useMapGetter } from './store';
 
 /**
  * Composable for account-related operations.
@@ -12,7 +12,6 @@ export function useAccount() {
    * @type {import('vue').ComputedRef<number>}
    */
   const route = useRoute();
-  const store = useStore();
   const getAccountFn = useMapGetter('accounts/getAccount');
   const isOnChatwootCloud = useMapGetter('globalConfig/isOnChatwootCloud');
   const isFeatureEnabledonAccount = useMapGetter(
@@ -45,12 +44,6 @@ export function useAccount() {
     };
   };
 
-  const updateAccount = async data => {
-    await store.dispatch('accounts/update', {
-      ...data,
-    });
-  };
-
   return {
     accountId,
     route,
@@ -59,6 +52,5 @@ export function useAccount() {
     accountScopedRoute,
     isCloudFeatureEnabled,
     isOnChatwootCloud,
-    updateAccount,
   };
 }

app/javascript/dashboard/composables/useImpersonation.js

@@ -1,10 +0,0 @@
-import { computed } from 'vue';
-import SessionStorage from 'shared/helpers/sessionStorage';
-import { SESSION_STORAGE_KEYS } from 'dashboard/constants/sessionStorage';
-
-export function useImpersonation() {
-  const isImpersonating = computed(() => {
-    return SessionStorage.get(SESSION_STORAGE_KEYS.IMPERSONATION_USER);
-  });
-  return { isImpersonating };
-}

app/javascript/dashboard/constants/sessionStorage.js

@@ -1,3 +0,0 @@
-export const SESSION_STORAGE_KEYS = {
-  IMPERSONATION_USER: 'impersonationUser',
-};

app/javascript/dashboard/i18n/locale/am/agentBots.json

@@ -2,13 +2,23 @@
   "AGENT_BOTS": {
     "HEADER": "Bots",
     "LOADING_EDITOR": "Loading editor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.You can manage your bots from this page or create new ones using the 'Configure new bot' button.",
     "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "System bot",
-    "GLOBAL_BOT_BADGE": "System",
-    "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+    "CSML_BOT_EDITOR": {
+      "NAME": {
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
+      },
+      "DESCRIPTION": {
+        "LABEL": "Bot description",
+        "PLACEHOLDER": "What does this bot do?"
+      },
+      "BOT_CONFIG": {
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
+      },
+      "SUBMIT": "Validate and save"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
@@ -22,7 +32,7 @@
       "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "API": {
         "SUCCESS_MESSAGE": "Bot added successfully.",
@@ -30,22 +40,16 @@
       }
     },
     "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
       "LOADING": "Fetching bots...",
-      "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
-        "URL": "Webhook URL"
-      }
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Delete",
       "TITLE": "Delete bot",
-      "CONFIRM": {
-        "TITLE": "Confirm Deletion",
-        "MESSAGE": "Are you sure you want to delete {name}?",
-        "YES": "Yes, Delete",
-        "NO": "No, Keep"
-      },
+      "SUBMIT": "Delete",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
         "SUCCESS_MESSAGE": "Bot deleted successfully.",
         "ERROR_MESSAGE": "Could not delete bot. Please try again."
@@ -53,44 +57,17 @@
     },
     "EDIT": {
       "BUTTON_TEXT": "Edit",
+      "LOADING": "Fetching bots...",
       "TITLE": "Edit bot",
+      "CANCEL_BUTTON_TEXT": "Cancel",
       "API": {
         "SUCCESS_MESSAGE": "Bot updated successfully.",
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
-    "FORM": {
-      "AVATAR": {
-        "LABEL": "Bot avatar"
-      },
-      "NAME": {
-        "LABEL": "Bot name",
-        "PLACEHOLDER": "Enter bot name",
-        "REQUIRED": "Bot name is required"
-      },
-      "DESCRIPTION": {
-        "LABEL": "Description",
-        "PLACEHOLDER": "What does this bot do?"
-      },
-      "WEBHOOK_URL": {
-        "LABEL": "Webhook URL",
-        "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
-      },
-      "ERRORS": {
-        "NAME": "Bot name is required",
-        "URL": "Webhook URL is required",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
-      },
-      "CANCEL": "Cancel",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
-    },
-    "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
-    },
     "TYPES": {
-      "WEBHOOK": "Webhook bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/am/automation.json

@@ -126,44 +126,6 @@
       "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
       "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
     },
-    "NONE_OPTION": "None",
-    "EVENTS": {
-      "CONVERSATION_CREATED": "Conversation Created",
-      "CONVERSATION_UPDATED": "Conversation Updated",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
-    },
-    "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
-      "MUTE_CONVERSATION": "Mute Conversation",
-      "SNOOZE_CONVERSATION": "Snooze Conversation",
-      "RESOLVE_CONVERSATION": "Resolve Conversation",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
-      "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
-    },
-    "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
-      "EMAIL": "Email",
-      "INBOX": "Inbox",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
-      "PHONE_NUMBER": "Phone Number",
-      "STATUS": "Status",
-      "BROWSER_LANGUAGE": "Browser Language",
-      "MAIL_SUBJECT": "Email Subject",
-      "COUNTRY_NAME": "Country",
-      "REFERER_LINK": "Referrer Link",
-      "ASSIGNEE_NAME": "Assignee",
-      "TEAM_NAME": "Team",
-      "PRIORITY": "Priority"
-    }
+    "NONE_OPTION": "None"
   }
 }

app/javascript/dashboard/i18n/locale/am/components.json

@@ -43,11 +43,5 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
   }
 }

app/javascript/dashboard/i18n/locale/am/contact.json

@@ -544,9 +544,6 @@
         "WROTE": "wrote",
         "YOU": "You",
         "SAVE": "Save note",
-        "EXPAND": "Expand",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
         "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
       }
     },

app/javascript/dashboard/i18n/locale/am/conversation.json

@@ -32,12 +32,10 @@
     "LOADING_CONVERSATIONS": "Loading Conversations",
     "CANNOT_REPLY": "You cannot reply due to",
     "24_HOURS_WINDOW": "24 hour message window restriction",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
     "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
     "ASSIGN_TO_ME": "Assign to me",
     "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
     "REPLYING_TO": "You are replying to:",
     "REMOVE_SELECTION": "Remove Selection",
     "DOWNLOAD": "Download",
@@ -295,7 +293,6 @@
       "CONVERSATION_ACTIONS": "Conversation Actions",
       "CONVERSATION_LABELS": "Conversation Labels",
       "CONVERSATION_INFO": "Conversation Information",
-      "CONTACT_NOTES": "Contact Notes",
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",

app/javascript/dashboard/i18n/locale/am/generalSettings.json

@@ -1,11 +1,5 @@
 {
   "GENERAL_SETTINGS": {
-    "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
-    },
     "TITLE": "Account settings",
     "SUBMIT": "Update settings",
     "BACK": "Back",
@@ -14,26 +8,6 @@
       "ERROR": "Could not update settings, try again!",
       "SUCCESS": "Successfully updated account settings"
     },
-    "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
-      "BUTTON_TEXT": "Delete Your Account",
-      "CONFIRM": {
-        "TITLE": "Delete Account",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
-        "BUTTON_TEXT": "Delete",
-        "DISMISS": "Cancel",
-        "PLACE_HOLDER": "Please type {accountName} to confirm"
-      },
-      "SUCCESS": "Account marked for deletion",
-      "FAILURE": "Could not delete account, try again!",
-      "SCHEDULED_DELETION": {
-        "TITLE": "Account Scheduled for Deletion",
-        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
-        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
-        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
-      }
-    },
     "FORM": {
       "ERROR": "Please fix form errors",
       "GENERAL_SECTION": {
@@ -44,10 +18,6 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -68,23 +38,10 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Update",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -94,7 +51,6 @@
     "UPDATE_CHATWOOT": "An update {latestChatwootVersion} for Chatwoot is available. Please update your instance.",
     "LEARN_MORE": "Learn more",
     "PAYMENT_PENDING": "Your payment is pending. Please update your payment information to continue using Chatwoot",
-    "UPGRADE": "Upgrade to continue using Chatwoot",
     "LIMITS_UPGRADE": "Your account has exceeded the usage limits, please upgrade your plan to continue using Chatwoot",
     "OPEN_BILLING": "Open billing"
   },

app/javascript/dashboard/i18n/locale/am/helpCenter.json

@@ -696,8 +696,7 @@
       "SLUG": {
         "LABEL": "Slug",
         "PLACEHOLDER": "user-guide",
-        "ERROR": "Slug is required",
-        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
+        "ERROR": "Slug is required"
       }
     },
     "PORTAL_SETTINGS": {

app/javascript/dashboard/i18n/locale/am/inboxMgmt.json

@@ -43,17 +43,7 @@
         "INBOX_NAME": "Inbox Name",
         "ADD_NAME": "Add a name for your inbox",
         "PICK_NAME": "Pick a Name for your Inbox",
-        "PICK_A_VALUE": "Pick a value",
-        "CREATE_INBOX": "Create Inbox"
-      },
-      "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
-        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
-        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
-        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
-        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
-        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
+        "PICK_A_VALUE": "Pick a value"
       },
       "TWITTER": {
         "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
@@ -481,8 +471,7 @@
       "PRE_CHAT_FORM": "Pre Chat Form",
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
-      "CSAT": "CSAT"
+      "BOT_CONFIGURATION": "Bot Configuration"
     },
     "SETTINGS": "Settings",
     "FEATURES": {
@@ -503,7 +492,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -577,32 +568,6 @@
         "LABEL": "Visitors should provide their name and email address before starting the chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Message",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "contains",
-          "DOES_NOT_CONTAINS": "does not contain"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Set your availability",
       "SUBTITLE": "Set your availability on your livechat widget",
@@ -788,8 +753,7 @@
       "EMAIL": "Email",
       "TELEGRAM": "Telegram",
       "LINE": "Line",
-      "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "API": "API Channel"
     }
   }
 }

app/javascript/dashboard/i18n/locale/am/integrations.json

@@ -41,9 +41,7 @@
             "MESSAGE_UPDATED": "Message updated",
             "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
             "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
           }
         },
         "END_POINT": {
@@ -331,34 +329,11 @@
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
       "SEND_MESSAGE": "Send message...",
-      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant",
-      "PROMPTS": {
-        "SUMMARIZE": {
-          "LABEL": "Summarize this conversation",
-          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
-        },
-        "SUGGEST": {
-          "LABEL": "Suggest an answer",
-          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
-        },
-        "RATE": {
-          "LABEL": "Rate this conversation",
-          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        }
-      }
-    },
-    "PLAYGROUND": {
-      "USER": "You",
-      "ASSISTANT": "Assistant",
-      "MESSAGE_PLACEHOLDER": "Type your message...",
-      "HEADER": "Playground",
-      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
-      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+      "SELECT_ASSISTANT": "Select Assistant"
     },
     "PAYWALL": {
       "TITLE": "Upgrade to use Captain AI",
@@ -398,45 +373,21 @@
         "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
       },
       "FORM": {
-        "UPDATE": "Update",
-        "SECTIONS": {
-          "BASIC_INFO": "Basic Information",
-          "SYSTEM_MESSAGES": "System Messages",
-          "INSTRUCTIONS": "Instructions",
-          "FEATURES": "Features",
-          "TOOLS": "Tools "
-        },
         "NAME": {
-          "LABEL": "Name",
-          "PLACEHOLDER": "Enter assistant name",
-          "ERROR": "The name is required"
+          "LABEL": "Assistant Name",
+          "PLACEHOLDER": "Enter a name for the assistant",
+          "ERROR": "Please provide a name for the assistant"
         },
         "DESCRIPTION": {
-          "LABEL": "Description",
-          "PLACEHOLDER": "Enter assistant description",
-          "ERROR": "The description is required"
+          "LABEL": "Assistant Description",
+          "PLACEHOLDER": "Describe how and where this assistant will be used",
+          "ERROR": "A description is required"
         },
         "PRODUCT_NAME": {
           "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name",
+          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
           "ERROR": "The product name is required"
         },
-        "WELCOME_MESSAGE": {
-          "LABEL": "Welcome Message",
-          "PLACEHOLDER": "Enter welcome message"
-        },
-        "HANDOFF_MESSAGE": {
-          "LABEL": "Handoff Message",
-          "PLACEHOLDER": "Enter handoff message"
-        },
-        "RESOLUTION_MESSAGE": {
-          "LABEL": "Resolution Message",
-          "PLACEHOLDER": "Enter resolution message"
-        },
-        "INSTRUCTIONS": {
-          "LABEL": "Instructions",
-          "PLACEHOLDER": "Enter instructions for the assistant"
-        },
         "FEATURES": {
           "TITLE": "Features",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
@@ -446,8 +397,7 @@
       "EDIT": {
         "TITLE": "Update the assistant",
         "SUCCESS_MESSAGE": "The assistant has been successfully updated",
-        "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
-        "NOT_FOUND": "Could not find the assistant. Please try again."
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
       },
       "OPTIONS": {
         "EDIT_ASSISTANT": "Edit Assistant",

app/javascript/dashboard/i18n/locale/am/macros.json

@@ -83,22 +83,6 @@
       "ACTION_PARAMETERS_REQUIRED": "Action parameters are required",
       "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
       "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
-    },
-    "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
-      "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
-      "MUTE_CONVERSATION": "Mute Conversation",
-      "SNOOZE_CONVERSATION": "Snooze Conversation",
-      "RESOLVE_CONVERSATION": "Resolve Conversation",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
-      "CHANGE_PRIORITY": "Change Priority",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
     }
   }
 }

app/javascript/dashboard/i18n/locale/am/settings.json

@@ -387,8 +387,7 @@
         "LABEL": "Company Name",
         "PLACEHOLDER": "Wayne Enterprises"
       },
-      "SUBMIT": "Submit",
-      "CANCEL": "Cancel"
+      "SUBMIT": "Submit"
     }
   },
   "KEYBOARD_SHORTCUTS": {

app/javascript/dashboard/i18n/locale/ar/agentBots.json

@@ -2,13 +2,23 @@
   "AGENT_BOTS": {
     "HEADER": "الروبوتات",
     "LOADING_EDITOR": "جار جلب المحرر...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.You can manage your bots from this page or create new ones using the 'Configure new bot' button.",
     "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "System bot",
-    "GLOBAL_BOT_BADGE": "النظام",
-    "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+    "CSML_BOT_EDITOR": {
+      "NAME": {
+        "LABEL": "اسم الروبوت",
+        "PLACEHOLDER": "قم بتسمية الروبوت الخاص بك.",
+        "ERROR": "اسم الروبوت مطلوب."
+      },
+      "DESCRIPTION": {
+        "LABEL": "وصف الروبوت",
+        "PLACEHOLDER": "ماذا يفعل هذا الروبوت؟"
+      },
+      "BOT_CONFIG": {
+        "ERROR": "يرجى إدخال تكوين نبوت CSML الخاص بك أعلاه.",
+        "API_ERROR": "تكوين CSML الخاص بك غير صالح. يرجى إصلاحه والمحاولة مرة أخرى."
+      },
+      "SUBMIT": "التحقق والحفظ"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "اختر الروبوت",
@@ -22,7 +32,7 @@
       "SELECT_PLACEHOLDER": "اختر الروبوت"
     },
     "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "تكوين روبوت جديد",
       "CANCEL_BUTTON_TEXT": "إلغاء",
       "API": {
         "SUCCESS_MESSAGE": "تمت إضافة الروبوت بنجاح.",
@@ -30,22 +40,16 @@
       }
     },
     "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "لم يتم العثور على أي روبوتات. يمكنك إنشاء الروبوت بالنقر على زر 'تكوين روبوت جديد' ↗",
       "LOADING": "جار جلب الروبوتات...",
-      "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
-        "URL": "رابط Webhook"
-      }
+      "TYPE": "نوع الروبوت"
     },
     "DELETE": {
       "BUTTON_TEXT": "حذف",
       "TITLE": "حذف الروبوت",
-      "CONFIRM": {
-        "TITLE": "تأكيد الحذف",
-        "MESSAGE": "Are you sure you want to delete {name}?",
-        "YES": "نعم، احذف",
-        "NO": "لا، احتفظ"
-      },
+      "SUBMIT": "حذف",
+      "CANCEL_BUTTON_TEXT": "إلغاء",
+      "DESCRIPTION": "هل أنت متأكد أنك تريد حذف هذا الروبوت؟ هذا الإجراء لا يمكن التراجع عنه.",
       "API": {
         "SUCCESS_MESSAGE": "تم حذف الروبوت بنجاح.",
         "ERROR_MESSAGE": "تعذر حذف الروبوت. يرجى المحاولة مرة أخرى."
@@ -53,44 +57,17 @@
     },
     "EDIT": {
       "BUTTON_TEXT": "تعديل",
+      "LOADING": "جار جلب الروبوتات...",
       "TITLE": "تعديل الروبوت",
+      "CANCEL_BUTTON_TEXT": "إلغاء",
       "API": {
         "SUCCESS_MESSAGE": "تم تحديث الروبوت بنجاح.",
         "ERROR_MESSAGE": "تعذر تحديث الروبوت. يرجى المحاولة مرة أخرى."
       }
     },
-    "FORM": {
-      "AVATAR": {
-        "LABEL": "Bot avatar"
-      },
-      "NAME": {
-        "LABEL": "اسم الروبوت",
-        "PLACEHOLDER": "Enter bot name",
-        "REQUIRED": "اسم الروبوت مطلوب"
-      },
-      "DESCRIPTION": {
-        "LABEL": "الوصف",
-        "PLACEHOLDER": "ماذا يفعل هذا الروبوت؟"
-      },
-      "WEBHOOK_URL": {
-        "LABEL": "رابط Webhook",
-        "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
-      },
-      "ERRORS": {
-        "NAME": "اسم الروبوت مطلوب",
-        "URL": "Webhook URL is required",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
-      },
-      "CANCEL": "إلغاء",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
-    },
-    "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
-    },
     "TYPES": {
-      "WEBHOOK": "روبوت الـWebhook"
+      "WEBHOOK": "روبوت الـWebhook",
+      "CSML": "بوت CSML"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ar/automation.json

@@ -126,44 +126,6 @@
       "ATLEAST_ONE_CONDITION_REQUIRED": "شرط واحد على الأقل مطلوب",
       "ATLEAST_ONE_ACTION_REQUIRED": "إجراء واحد على الأقل مطلوب"
     },
-    "NONE_OPTION": "لا شيء",
-    "EVENTS": {
-      "CONVERSATION_CREATED": "تم إنشاء المحادثة",
-      "CONVERSATION_UPDATED": "تم تحديث المحادثة",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
-    },
-    "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
-      "MUTE_CONVERSATION": "كتم المحادثة",
-      "SNOOZE_CONVERSATION": "تأجيل المحادثة",
-      "RESOLVE_CONVERSATION": "إعادة فتح المحادثة",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
-      "CHANGE_PRIORITY": "تغيير الأولوية",
-      "ADD_SLA": "Add SLA"
-    },
-    "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
-      "EMAIL": "البريد الإلكتروني",
-      "INBOX": "صندوق الوارد",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
-      "PHONE_NUMBER": "رقم الهاتف",
-      "STATUS": "الحالة",
-      "BROWSER_LANGUAGE": "لغة المتصفح",
-      "MAIL_SUBJECT": "Email Subject",
-      "COUNTRY_NAME": "الدولة",
-      "REFERER_LINK": "Referrer Link",
-      "ASSIGNEE_NAME": "المكلَّف",
-      "TEAM_NAME": "الفريق",
-      "PRIORITY": "الأولوية"
-    }
+    "NONE_OPTION": "لا شيء"
   }
 }

app/javascript/dashboard/i18n/locale/ar/components.json

@@ -43,11 +43,5 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "اعرف المزيد",
     "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
   }
 }

app/javascript/dashboard/i18n/locale/ar/contact.json

@@ -544,9 +544,6 @@
         "WROTE": "كتب",
         "YOU": "أنت",
         "SAVE": "Save note",
-        "EXPAND": "Expand",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
         "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
       }
     },

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -32,12 +32,10 @@
     "LOADING_CONVERSATIONS": "جاري جلب المحادثات",
     "CANNOT_REPLY": "لا يمكنك الرد بسبب",
     "24_HOURS_WINDOW": "قيد نافذة الـ 24 ساعة",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
     "NOT_ASSIGNED_TO_YOU": "لم يتم تعيين هذه المحادثة لك. هل ترغب في تعيين هذه المحادثة لنفسك؟",
     "ASSIGN_TO_ME": "إسناد لي",
     "TWILIO_WHATSAPP_CAN_REPLY": "يمكنك فقط الرد على هذه المحادثة باستخدام رسالة قالب بسبب",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "قيد نافذة الـ 24 ساعة",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
     "REPLYING_TO": "أنت ترد على:",
     "REMOVE_SELECTION": "إزالة التحديد",
     "DOWNLOAD": "تحميل",
@@ -295,7 +293,6 @@
       "CONVERSATION_ACTIONS": "إجراءات المحادثة",
       "CONVERSATION_LABELS": "وسوم المحادثة",
       "CONVERSATION_INFO": "معلومات المحادثة",
-      "CONTACT_NOTES": "Contact Notes",
       "CONTACT_ATTRIBUTES": "سمات جهة الاتصال",
       "PREVIOUS_CONVERSATION": "المحادثات السابقة",
       "MACROS": "ماكروس",

app/javascript/dashboard/i18n/locale/ar/generalSettings.json

@@ -1,11 +1,5 @@
 {
   "GENERAL_SETTINGS": {
-    "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
-    },
     "TITLE": "إعدادات الحساب",
     "SUBMIT": "تحديث الإعدادات",
     "BACK": "العودة",
@@ -14,26 +8,6 @@
       "ERROR": "تعذر تحديث الإعدادات، الرجاء المحاولة مرة أخرى!",
       "SUCCESS": "تم تحديث إعدادات الحساب بنجاح"
     },
-    "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
-      "BUTTON_TEXT": "Delete Your Account",
-      "CONFIRM": {
-        "TITLE": "Delete Account",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
-        "BUTTON_TEXT": "حذف",
-        "DISMISS": "إلغاء",
-        "PLACE_HOLDER": "الرجاء كتابة {accountName} للتأكيد"
-      },
-      "SUCCESS": "Account marked for deletion",
-      "FAILURE": "Could not delete account, try again!",
-      "SCHEDULED_DELETION": {
-        "TITLE": "Account Scheduled for Deletion",
-        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
-        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
-        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
-      }
-    },
     "FORM": {
       "ERROR": "الرجاء إصلاح الأخطاء في النموذج",
       "GENERAL_SECTION": {
@@ -44,10 +18,6 @@
         "TITLE": "معرف الحساب",
         "NOTE": "هذا المعرف مطلوب إذا كنت بصدد بناء تكامل على API"
       },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
       "NAME": {
         "LABEL": "اسم الحساب",
         "PLACEHOLDER": "اسم الحساب الخاص بك",
@@ -68,23 +38,10 @@
         "PLACEHOLDER": "عنوان البريد الإلكتروني الخاص باستقبال رسائل الدعم الفني",
         "ERROR": ""
       },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "عدد الأيام للتذكرة التي يجب أن يتم حلها تلقائياً إذا لم يكن هناك أي نشاط",
         "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "تحديث",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "الرجاء إدخال مدة صالحة للحل تلقائي (حد أدنى 1 يوم والحد الأقصى 999 يوما)"
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "الاستمرار في المحادثة عبر رسائل البريد الإلكتروني مفعّل لحسابك.",
@@ -94,7 +51,6 @@
     "UPDATE_CHATWOOT": "يتوفر تحديث {latestChatwootVersion} لـ Chatwoot. الرجاء التحديث.",
     "LEARN_MORE": "اعرف المزيد",
     "PAYMENT_PENDING": "الدفعة الخاصة بك معلقة. الرجاء تحديث معلومات الدفع الخاصة بك للاستمرار في استخدام Chatwoot",
-    "UPGRADE": "Upgrade to continue using Chatwoot",
     "LIMITS_UPGRADE": "لقد تجاوز حسابك حدود الاستخدام، يرجى ترقية خطتك للاستمرار في استخدام Chatwoot",
     "OPEN_BILLING": "فتح الفواتير"
   },

app/javascript/dashboard/i18n/locale/ar/helpCenter.json

@@ -696,8 +696,7 @@
       "SLUG": {
         "LABEL": "Slug",
         "PLACEHOLDER": "user-guide",
-        "ERROR": "Slug is required",
-        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
+        "ERROR": "Slug is required"
       }
     },
     "PORTAL_SETTINGS": {

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -43,17 +43,7 @@
         "INBOX_NAME": "اسم صندوق الوارد لقناة التواصل",
         "ADD_NAME": "قم بتعيين اسم لصندوق الوارد الخاص بقناتك الجديدة",
         "PICK_NAME": "Pick a Name for your Inbox",
-        "PICK_A_VALUE": "اختر قيمة",
-        "CREATE_INBOX": "إنشاء قناة تواصل"
-      },
-      "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
-        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
-        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
-        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
-        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
-        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
+        "PICK_A_VALUE": "اختر قيمة"
       },
       "TWITTER": {
         "HELP": "لإضافة حساب تويتر الخاص بك كقناة تواصل، تحتاج إلى مصادقة حسابك على تويتر بك بالنقر على زر \"تسجيل الدخول باستخدام تويتر\" ",
@@ -481,8 +471,7 @@
       "PRE_CHAT_FORM": "نموذج ما قبل الدردشة",
       "BUSINESS_HOURS": "ساعات العمل",
       "WIDGET_BUILDER": "منشئ اللايف شات",
-      "BOT_CONFIGURATION": "اعدادات البوت",
-      "CSAT": "تقييم رضاء العملاء"
+      "BOT_CONFIGURATION": "اعدادات البوت"
     },
     "SETTINGS": "الإعدادات",
     "FEATURES": {
@@ -503,7 +492,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "تفعيل صندوق جمع البريد الإلكتروني",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "تمكين أو تعطيل مربع جمع البريد الإلكتروني في محادثة جديدة",
       "AUTO_ASSIGNMENT": "تفعيل الإسناد التلقائي",
+      "ENABLE_CSAT": "تمكين تقييم خدمة العملاء",
       "SENDER_NAME_SECTION": "تمكين اسم الوكيل في البريد الإلكتروني",
+      "ENABLE_CSAT_SUB_TEXT": "تمكين/تعطيل تقييم خدمة العملاء بعد إنتهاء المحادثة",
       "SENDER_NAME_SECTION_TEXT": "تمكين/تعطيل إظهار اسم الوكيل في البريد الإلكتروني، إذا تم تعطيله فسيظهر اسم المنشأة",
       "ENABLE_CONTINUITY_VIA_EMAIL": "تمكين استمرارية المحادثة عبر البريد الإلكتروني",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "المحادثات ستستمر عبر البريد الإلكتروني إذا كان عنوان البريد الإلكتروني لجهة الاتصال متاحاً.",
@@ -577,32 +568,6 @@
         "LABEL": "يجب على الزوار تقديم اسمهم وعنوان بريدهم الإلكتروني قبل بدء المحادثة"
       }
     },
-    "CSAT": {
-      "TITLE": "تمكين تقييم خدمة العملاء",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "رسالة",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "يحتوي",
-          "DOES_NOT_CONTAINS": "لا يحتوي"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "قم بتعيين توافرك",
       "SUBTITLE": "تعيين توافرك على أداة الدردشة المباشرة الخاصة بك",
@@ -788,8 +753,7 @@
       "EMAIL": "البريد الإلكتروني",
       "TELEGRAM": "تيليجرام",
       "LINE": "Line",
-      "API": "قناة API",
-      "INSTAGRAM": "Instagram"
+      "API": "قناة API"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ar/integrations.json

@@ -41,9 +41,7 @@
             "MESSAGE_UPDATED": "تم تحديث الرسالة",
             "WEBWIDGET_TRIGGERED": "أداة الدردشة المباشرة مفتوحة من قبل المستخدم",
             "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
           }
         },
         "END_POINT": {
@@ -331,34 +329,11 @@
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
       "SEND_MESSAGE": "إرسال الرسالة...",
-      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "أنت",
       "USE": "Use this",
       "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant",
-      "PROMPTS": {
-        "SUMMARIZE": {
-          "LABEL": "Summarize this conversation",
-          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
-        },
-        "SUGGEST": {
-          "LABEL": "Suggest an answer",
-          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
-        },
-        "RATE": {
-          "LABEL": "Rate this conversation",
-          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        }
-      }
-    },
-    "PLAYGROUND": {
-      "USER": "أنت",
-      "ASSISTANT": "Assistant",
-      "MESSAGE_PLACEHOLDER": "أكتب رسالتك...",
-      "HEADER": "Playground",
-      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
-      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+      "SELECT_ASSISTANT": "Select Assistant"
     },
     "PAYWALL": {
       "TITLE": "Upgrade to use Captain AI",
@@ -398,45 +373,21 @@
         "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
       },
       "FORM": {
-        "UPDATE": "تحديث",
-        "SECTIONS": {
-          "BASIC_INFO": "Basic Information",
-          "SYSTEM_MESSAGES": "System Messages",
-          "INSTRUCTIONS": "Instructions",
-          "FEATURES": "الخصائص",
-          "TOOLS": "Tools "
-        },
         "NAME": {
-          "LABEL": "الاسم",
-          "PLACEHOLDER": "Enter assistant name",
-          "ERROR": "The name is required"
+          "LABEL": "Assistant Name",
+          "PLACEHOLDER": "Enter a name for the assistant",
+          "ERROR": "Please provide a name for the assistant"
         },
         "DESCRIPTION": {
-          "LABEL": "الوصف",
-          "PLACEHOLDER": "Enter assistant description",
-          "ERROR": "The description is required"
+          "LABEL": "Assistant Description",
+          "PLACEHOLDER": "Describe how and where this assistant will be used",
+          "ERROR": "A description is required"
         },
         "PRODUCT_NAME": {
           "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name",
+          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
           "ERROR": "The product name is required"
         },
-        "WELCOME_MESSAGE": {
-          "LABEL": "Welcome Message",
-          "PLACEHOLDER": "Enter welcome message"
-        },
-        "HANDOFF_MESSAGE": {
-          "LABEL": "Handoff Message",
-          "PLACEHOLDER": "Enter handoff message"
-        },
-        "RESOLUTION_MESSAGE": {
-          "LABEL": "Resolution Message",
-          "PLACEHOLDER": "Enter resolution message"
-        },
-        "INSTRUCTIONS": {
-          "LABEL": "Instructions",
-          "PLACEHOLDER": "Enter instructions for the assistant"
-        },
         "FEATURES": {
           "TITLE": "الخصائص",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
@@ -446,8 +397,7 @@
       "EDIT": {
         "TITLE": "Update the assistant",
         "SUCCESS_MESSAGE": "The assistant has been successfully updated",
-        "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
-        "NOT_FOUND": "Could not find the assistant. Please try again."
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
       },
       "OPTIONS": {
         "EDIT_ASSISTANT": "Edit Assistant",

app/javascript/dashboard/i18n/locale/ar/macros.json

@@ -83,22 +83,6 @@
       "ACTION_PARAMETERS_REQUIRED": "معلمات الإجراء مطلوبة",
       "ATLEAST_ONE_CONDITION_REQUIRED": "شرط واحد على الأقل مطلوب",
       "ATLEAST_ONE_ACTION_REQUIRED": "إجراء واحد على الأقل مطلوب"
-    },
-    "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
-      "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
-      "MUTE_CONVERSATION": "كتم المحادثة",
-      "SNOOZE_CONVERSATION": "تأجيل المحادثة",
-      "RESOLVE_CONVERSATION": "إعادة فتح المحادثة",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
-      "CHANGE_PRIORITY": "تغيير الأولوية",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
     }
   }
 }

app/javascript/dashboard/i18n/locale/ar/settings.json

@@ -387,8 +387,7 @@
         "LABEL": "اسم المنشأة",
         "PLACEHOLDER": "مؤسسة Wayne"
       },
-      "SUBMIT": "إرسال",
-      "CANCEL": "إلغاء"
+      "SUBMIT": "إرسال"
     }
   },
   "KEYBOARD_SHORTCUTS": {

app/javascript/dashboard/i18n/locale/az/agentBots.json

@@ -2,13 +2,23 @@
   "AGENT_BOTS": {
     "HEADER": "Bots",
     "LOADING_EDITOR": "Loading editor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.You can manage your bots from this page or create new ones using the 'Configure new bot' button.",
     "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "System bot",
-    "GLOBAL_BOT_BADGE": "System",
-    "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+    "CSML_BOT_EDITOR": {
+      "NAME": {
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
+      },
+      "DESCRIPTION": {
+        "LABEL": "Bot description",
+        "PLACEHOLDER": "What does this bot do?"
+      },
+      "BOT_CONFIG": {
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
+      },
+      "SUBMIT": "Validate and save"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
@@ -22,7 +32,7 @@
       "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "Cancel",
       "API": {
         "SUCCESS_MESSAGE": "Bot added successfully.",
@@ -30,22 +40,16 @@
       }
     },
     "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
       "LOADING": "Fetching bots...",
-      "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
-        "URL": "Webhook URL"
-      }
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Delete",
       "TITLE": "Delete bot",
-      "CONFIRM": {
-        "TITLE": "Confirm Deletion",
-        "MESSAGE": "Are you sure you want to delete {name}?",
-        "YES": "Yes, Delete",
-        "NO": "No, Keep"
-      },
+      "SUBMIT": "Delete",
+      "CANCEL_BUTTON_TEXT": "Cancel",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
         "SUCCESS_MESSAGE": "Bot deleted successfully.",
         "ERROR_MESSAGE": "Could not delete bot. Please try again."
@@ -53,44 +57,17 @@
     },
     "EDIT": {
       "BUTTON_TEXT": "Edit",
+      "LOADING": "Fetching bots...",
       "TITLE": "Edit bot",
+      "CANCEL_BUTTON_TEXT": "Cancel",
       "API": {
         "SUCCESS_MESSAGE": "Bot updated successfully.",
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
-    "FORM": {
-      "AVATAR": {
-        "LABEL": "Bot avatar"
-      },
-      "NAME": {
-        "LABEL": "Bot name",
-        "PLACEHOLDER": "Enter bot name",
-        "REQUIRED": "Bot name is required"
-      },
-      "DESCRIPTION": {
-        "LABEL": "Description",
-        "PLACEHOLDER": "What does this bot do?"
-      },
-      "WEBHOOK_URL": {
-        "LABEL": "Webhook URL",
-        "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
-      },
-      "ERRORS": {
-        "NAME": "Bot name is required",
-        "URL": "Webhook URL is required",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
-      },
-      "CANCEL": "Cancel",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
-    },
-    "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
-    },
     "TYPES": {
-      "WEBHOOK": "Webhook bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/az/automation.json

@@ -126,44 +126,6 @@
       "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
       "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
     },
-    "NONE_OPTION": "None",
-    "EVENTS": {
-      "CONVERSATION_CREATED": "Conversation Created",
-      "CONVERSATION_UPDATED": "Conversation Updated",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
-    },
-    "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
-      "MUTE_CONVERSATION": "Mute Conversation",
-      "SNOOZE_CONVERSATION": "Snooze Conversation",
-      "RESOLVE_CONVERSATION": "Resolve Conversation",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
-      "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
-    },
-    "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
-      "EMAIL": "Email",
-      "INBOX": "Inbox",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
-      "PHONE_NUMBER": "Phone Number",
-      "STATUS": "Status",
-      "BROWSER_LANGUAGE": "Browser Language",
-      "MAIL_SUBJECT": "Email Subject",
-      "COUNTRY_NAME": "Country",
-      "REFERER_LINK": "Referrer Link",
-      "ASSIGNEE_NAME": "Assignee",
-      "TEAM_NAME": "Team",
-      "PRIORITY": "Priority"
-    }
+    "NONE_OPTION": "None"
   }
 }

app/javascript/dashboard/i18n/locale/az/components.json

@@ -43,11 +43,5 @@
   "FEATURE_SPOTLIGHT": {
     "LEARN_MORE": "Learn more",
     "WATCH_VIDEO": "Watch video"
-  },
-  "DURATION_INPUT": {
-    "MINUTES": "Minutes",
-    "HOURS": "Hours",
-    "DAYS": "Days",
-    "PLACEHOLDER": "Enter duration"
   }
 }

app/javascript/dashboard/i18n/locale/az/contact.json

@@ -544,9 +544,6 @@
         "WROTE": "wrote",
         "YOU": "You",
         "SAVE": "Save note",
-        "EXPAND": "Expand",
-        "COLLAPSE": "Collapse",
-        "NO_NOTES": "No notes, you can add notes from the contact details page.",
         "EMPTY_STATE": "There are no notes associated to this contact. You can add a note by typing in the box above."
       }
     },

app/javascript/dashboard/i18n/locale/az/conversation.json

@@ -32,12 +32,10 @@
     "LOADING_CONVERSATIONS": "Loading Conversations",
     "CANNOT_REPLY": "You cannot reply due to",
     "24_HOURS_WINDOW": "24 hour message window restriction",
-    "API_HOURS_WINDOW": "You can only reply to this conversation within {hours} hours",
     "NOT_ASSIGNED_TO_YOU": "This conversation is not assigned to you. Would you like to assign this conversation to yourself?",
     "ASSIGN_TO_ME": "Assign to me",
     "TWILIO_WHATSAPP_CAN_REPLY": "You can only reply to this conversation using a template message due to",
     "TWILIO_WHATSAPP_24_HOURS_WINDOW": "24 hour message window restriction",
-    "OLD_INSTAGRAM_INBOX_REPLY_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. All new messages will show up there. You won’t be able to send messages from this conversation anymore.",
     "REPLYING_TO": "You are replying to:",
     "REMOVE_SELECTION": "Remove Selection",
     "DOWNLOAD": "Download",
@@ -295,7 +293,6 @@
       "CONVERSATION_ACTIONS": "Conversation Actions",
       "CONVERSATION_LABELS": "Conversation Labels",
       "CONVERSATION_INFO": "Conversation Information",
-      "CONTACT_NOTES": "Contact Notes",
       "CONTACT_ATTRIBUTES": "Contact Attributes",
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",

app/javascript/dashboard/i18n/locale/az/generalSettings.json

@@ -1,11 +1,5 @@
 {
   "GENERAL_SETTINGS": {
-    "LIMIT_MESSAGES": {
-      "CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
-      "INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
-      "AGENTS": "You have exceeded the agent limit. Hacker plan allows only 2 agents.",
-      "NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
-    },
     "TITLE": "Account settings",
     "SUBMIT": "Update settings",
     "BACK": "Back",
@@ -14,26 +8,6 @@
       "ERROR": "Could not update settings, try again!",
       "SUCCESS": "Successfully updated account settings"
     },
-    "ACCOUNT_DELETE_SECTION": {
-      "TITLE": "Delete your Account",
-      "NOTE": "Once you delete your account, all your data will be deleted.",
-      "BUTTON_TEXT": "Delete Your Account",
-      "CONFIRM": {
-        "TITLE": "Delete Account",
-        "MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
-        "BUTTON_TEXT": "Delete",
-        "DISMISS": "Cancel",
-        "PLACE_HOLDER": "Please type {accountName} to confirm"
-      },
-      "SUCCESS": "Account marked for deletion",
-      "FAILURE": "Could not delete account, try again!",
-      "SCHEDULED_DELETION": {
-        "TITLE": "Account Scheduled for Deletion",
-        "MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
-        "MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
-        "CLEAR_BUTTON": "Cancel Scheduled Deletion"
-      }
-    },
     "FORM": {
       "ERROR": "Please fix form errors",
       "GENERAL_SECTION": {
@@ -44,10 +18,6 @@
         "TITLE": "Account ID",
         "NOTE": "This ID is required if you are building an API based integration"
       },
-      "AUTO_RESOLVE": {
-        "TITLE": "Auto-resolve conversations",
-        "NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period. Set the duration and customize the message to the user below."
-      },
       "NAME": {
         "LABEL": "Account name",
         "PLACEHOLDER": "Your account name",
@@ -68,23 +38,10 @@
         "PLACEHOLDER": "Your company's support email",
         "ERROR": ""
       },
-      "AUTO_RESOLVE_IGNORE_WAITING": {
-        "LABEL": "Exclude unattended conversations",
-        "HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent’s reply."
-      },
       "AUTO_RESOLVE_DURATION": {
-        "LABEL": "Inactivity duration for resolution",
-        "HELP": "Duration after a conversation should auto resolve if there is no activity",
+        "LABEL": "Number of days after a ticket should auto resolve if there is no activity",
         "PLACEHOLDER": "30",
-        "ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
-        "API": {
-          "SUCCESS": "Auto resolve settings updated successfully",
-          "ERROR": "Failed to update auto resolve settings"
-        },
-        "UPDATE_BUTTON": "Update",
-        "MESSAGE_LABEL": "Custom resolution message",
-        "MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
-        "MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
+        "ERROR": "Please enter a valid auto resolve duration (minimum 1 day and maximum 999 days)"
       },
       "FEATURES": {
         "INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
@@ -94,7 +51,6 @@
     "UPDATE_CHATWOOT": "An update {latestChatwootVersion} for Chatwoot is available. Please update your instance.",
     "LEARN_MORE": "Learn more",
     "PAYMENT_PENDING": "Your payment is pending. Please update your payment information to continue using Chatwoot",
-    "UPGRADE": "Upgrade to continue using Chatwoot",
     "LIMITS_UPGRADE": "Your account has exceeded the usage limits, please upgrade your plan to continue using Chatwoot",
     "OPEN_BILLING": "Open billing"
   },

app/javascript/dashboard/i18n/locale/az/helpCenter.json

@@ -696,8 +696,7 @@
       "SLUG": {
         "LABEL": "Slug",
         "PLACEHOLDER": "user-guide",
-        "ERROR": "Slug is required",
-        "FORMAT_ERROR": "Please enter a valid slug, for eg: user-guide"
+        "ERROR": "Slug is required"
       }
     },
     "PORTAL_SETTINGS": {

app/javascript/dashboard/i18n/locale/az/inboxMgmt.json

@@ -43,17 +43,7 @@
         "INBOX_NAME": "Inbox Name",
         "ADD_NAME": "Add a name for your inbox",
         "PICK_NAME": "Pick a Name for your Inbox",
-        "PICK_A_VALUE": "Pick a value",
-        "CREATE_INBOX": "Create Inbox"
-      },
-      "INSTAGRAM": {
-        "CONTINUE_WITH_INSTAGRAM": "Continue with Instagram",
-        "CONNECT_YOUR_INSTAGRAM_PROFILE": "Connect your Instagram Profile",
-        "HELP": "To add your Instagram profile as a channel, you need to authenticate your Instagram Profile by clicking on 'Continue with Instagram' ",
-        "ERROR_MESSAGE": "There was an error connecting to Instagram, please try again",
-        "ERROR_AUTH": "There was an error connecting to Instagram, please try again",
-        "NEW_INBOX_SUGGESTION": "This Instagram account was previously linked to a different inbox and has now been migrated here. All new messages will appear here. The old inbox will no longer be able to send or receive messages for this account.",
-        "DUPLICATE_INBOX_BANNER": "This Instagram account was migrated to the new Instagram channel inbox. You won’t be able to send/receive Instagram messages from this inbox anymore."
+        "PICK_A_VALUE": "Pick a value"
       },
       "TWITTER": {
         "HELP": "To add your Twitter profile as a channel, you need to authenticate your Twitter Profile by clicking on 'Sign in with Twitter' ",
@@ -481,8 +471,7 @@
       "PRE_CHAT_FORM": "Pre Chat Form",
       "BUSINESS_HOURS": "Business Hours",
       "WIDGET_BUILDER": "Widget Builder",
-      "BOT_CONFIGURATION": "Bot Configuration",
-      "CSAT": "CSAT"
+      "BOT_CONFIGURATION": "Bot Configuration"
     },
     "SETTINGS": "Settings",
     "FEATURES": {
@@ -503,7 +492,9 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
       "SENDER_NAME_SECTION": "Enable Agent Name in Email",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "SENDER_NAME_SECTION_TEXT": "Enable/Disable showing Agent's name in email, if disabled it will show business name",
       "ENABLE_CONTINUITY_VIA_EMAIL": "Enable conversation continuity via email",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Conversations will continue over email if the contact email address is available.",
@@ -577,32 +568,6 @@
         "LABEL": "Visitors should provide their name and email address before starting the chat"
       }
     },
-    "CSAT": {
-      "TITLE": "Enable CSAT",
-      "SUBTITLE": "Automatically trigger CSAT surveys at the end of conversations to understand how customers feel about their support experience. Track satisfaction trends and identify areas for improvement over time.",
-      "DISPLAY_TYPE": {
-        "LABEL": "Display type"
-      },
-      "MESSAGE": {
-        "LABEL": "Message",
-        "PLACEHOLDER": "Please enter a message to show users with the form"
-      },
-      "SURVEY_RULE": {
-        "LABEL": "Survey rule",
-        "DESCRIPTION_PREFIX": "Send the survey if the conversation",
-        "DESCRIPTION_SUFFIX": "any of the labels",
-        "OPERATOR": {
-          "CONTAINS": "contains",
-          "DOES_NOT_CONTAINS": "does not contain"
-        },
-        "SELECT_PLACEHOLDER": "select labels"
-      },
-      "NOTE": "Note: CSAT surveys are sent only once per conversation",
-      "API": {
-        "SUCCESS_MESSAGE": "CSAT settings updated successfully",
-        "ERROR_MESSAGE": "We couldn't update CSAT settings. Please try again later."
-      }
-    },
     "BUSINESS_HOURS": {
       "TITLE": "Set your availability",
       "SUBTITLE": "Set your availability on your livechat widget",
@@ -788,8 +753,7 @@
       "EMAIL": "Email",
       "TELEGRAM": "Telegram",
       "LINE": "Line",
-      "API": "API Channel",
-      "INSTAGRAM": "Instagram"
+      "API": "API Channel"
     }
   }
 }

app/javascript/dashboard/i18n/locale/az/integrations.json

@@ -41,9 +41,7 @@
             "MESSAGE_UPDATED": "Message updated",
             "WEBWIDGET_TRIGGERED": "Live chat widget opened by the user",
             "CONTACT_CREATED": "Contact created",
-            "CONTACT_UPDATED": "Contact updated",
-            "CONVERSATION_TYPING_ON": "Conversation Typing On",
-            "CONVERSATION_TYPING_OFF": "Conversation Typing Off"
+            "CONTACT_UPDATED": "Contact updated"
           }
         },
         "END_POINT": {
@@ -331,34 +329,11 @@
     "HEADER_KNOW_MORE": "Know more",
     "COPILOT": {
       "SEND_MESSAGE": "Send message...",
-      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
       "LOADER": "Captain is thinking",
       "YOU": "You",
       "USE": "Use this",
       "RESET": "Reset",
-      "SELECT_ASSISTANT": "Select Assistant",
-      "PROMPTS": {
-        "SUMMARIZE": {
-          "LABEL": "Summarize this conversation",
-          "CONTENT": "Summarize the key points discussed between the customer and the support agent, including the customer's concerns, questions, and the solutions or responses provided by the support agent"
-        },
-        "SUGGEST": {
-          "LABEL": "Suggest an answer",
-          "CONTENT": "Analyze the customer's inquiry, and draft a response that effectively addresses their concerns or questions. Ensure the reply is clear, concise, and provides helpful information."
-        },
-        "RATE": {
-          "LABEL": "Rate this conversation",
-          "CONTENT": "Review the conversation to see how well it meets the customer's needs. Share a rating out of 5 based on tone, clarity, and effectiveness."
-        }
-      }
-    },
-    "PLAYGROUND": {
-      "USER": "You",
-      "ASSISTANT": "Assistant",
-      "MESSAGE_PLACEHOLDER": "Type your message...",
-      "HEADER": "Playground",
-      "DESCRIPTION": "Use this playground to send messages to your assistant and check if it responds accurately, quickly, and in the tone you expect.",
-      "CREDIT_NOTE": "Messages sent here will count toward your Captain credits."
+      "SELECT_ASSISTANT": "Select Assistant"
     },
     "PAYWALL": {
       "TITLE": "Upgrade to use Captain AI",
@@ -398,45 +373,21 @@
         "ERROR_MESSAGE": "There was an error creating the assistant, please try again."
       },
       "FORM": {
-        "UPDATE": "Update",
-        "SECTIONS": {
-          "BASIC_INFO": "Basic Information",
-          "SYSTEM_MESSAGES": "System Messages",
-          "INSTRUCTIONS": "Instructions",
-          "FEATURES": "Features",
-          "TOOLS": "Tools "
-        },
         "NAME": {
-          "LABEL": "Name",
-          "PLACEHOLDER": "Enter assistant name",
-          "ERROR": "The name is required"
+          "LABEL": "Assistant Name",
+          "PLACEHOLDER": "Enter a name for the assistant",
+          "ERROR": "Please provide a name for the assistant"
         },
         "DESCRIPTION": {
-          "LABEL": "Description",
-          "PLACEHOLDER": "Enter assistant description",
-          "ERROR": "The description is required"
+          "LABEL": "Assistant Description",
+          "PLACEHOLDER": "Describe how and where this assistant will be used",
+          "ERROR": "A description is required"
         },
         "PRODUCT_NAME": {
           "LABEL": "Product Name",
-          "PLACEHOLDER": "Enter product name",
+          "PLACEHOLDER": "Enter the name of the product this assistant is designed for",
           "ERROR": "The product name is required"
         },
-        "WELCOME_MESSAGE": {
-          "LABEL": "Welcome Message",
-          "PLACEHOLDER": "Enter welcome message"
-        },
-        "HANDOFF_MESSAGE": {
-          "LABEL": "Handoff Message",
-          "PLACEHOLDER": "Enter handoff message"
-        },
-        "RESOLUTION_MESSAGE": {
-          "LABEL": "Resolution Message",
-          "PLACEHOLDER": "Enter resolution message"
-        },
-        "INSTRUCTIONS": {
-          "LABEL": "Instructions",
-          "PLACEHOLDER": "Enter instructions for the assistant"
-        },
         "FEATURES": {
           "TITLE": "Features",
           "ALLOW_CONVERSATION_FAQS": "Generate FAQs from resolved conversations",
@@ -446,8 +397,7 @@
       "EDIT": {
         "TITLE": "Update the assistant",
         "SUCCESS_MESSAGE": "The assistant has been successfully updated",
-        "ERROR_MESSAGE": "There was an error updating the assistant, please try again.",
-        "NOT_FOUND": "Could not find the assistant. Please try again."
+        "ERROR_MESSAGE": "There was an error updating the assistant, please try again."
       },
       "OPTIONS": {
         "EDIT_ASSISTANT": "Edit Assistant",

app/javascript/dashboard/i18n/locale/az/macros.json

@@ -83,22 +83,6 @@
       "ACTION_PARAMETERS_REQUIRED": "Action parameters are required",
       "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
       "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
-    },
-    "ACTIONS": {
-      "ASSIGN_TEAM": "Assign a Team",
-      "ASSIGN_AGENT": "Assign an Agent",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "REMOVE_ASSIGNED_TEAM": "Remove Assigned Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
-      "MUTE_CONVERSATION": "Mute Conversation",
-      "SNOOZE_CONVERSATION": "Snooze Conversation",
-      "RESOLVE_CONVERSATION": "Resolve Conversation",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
-      "CHANGE_PRIORITY": "Change Priority",
-      "ADD_PRIVATE_NOTE": "Add a Private Note",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event"
     }
   }
 }

app/javascript/dashboard/i18n/locale/az/settings.json

@@ -387,8 +387,7 @@
         "LABEL": "Company Name",
         "PLACEHOLDER": "Wayne Enterprises"
       },
-      "SUBMIT": "Submit",
-      "CANCEL": "Cancel"
+      "SUBMIT": "Submit"
     }
   },
   "KEYBOARD_SHORTCUTS": {

app/javascript/dashboard/i18n/locale/bg/agentBots.json

@@ -2,13 +2,23 @@
   "AGENT_BOTS": {
     "HEADER": "Bots",
     "LOADING_EDITOR": "Loading editor...",
-    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try. You can manage your bots from this page or create new ones using the 'Add Bot' button.",
+    "DESCRIPTION": "Agent Bots are like the most fabulous members of your team. They can handle the small stuff, so you can focus on the stuff that matters. Give them a try.You can manage your bots from this page or create new ones using the 'Configure new bot' button.",
     "LEARN_MORE": "Learn about agent bots",
-    "GLOBAL_BOT": "System bot",
-    "GLOBAL_BOT_BADGE": "System",
-    "AVATAR": {
-      "SUCCESS_DELETE": "Bot avatar deleted successfully",
-      "ERROR_DELETE": "Error deleting bot avatar, please try again"
+    "CSML_BOT_EDITOR": {
+      "NAME": {
+        "LABEL": "Bot name",
+        "PLACEHOLDER": "Name your bot.",
+        "ERROR": "Bot name is required."
+      },
+      "DESCRIPTION": {
+        "LABEL": "Bot description",
+        "PLACEHOLDER": "What does this bot do?"
+      },
+      "BOT_CONFIG": {
+        "ERROR": "Please enter your CSML bot configuration above.",
+        "API_ERROR": "Your CSML configuration is invalid. Please fix it and try again."
+      },
+      "SUBMIT": "Validate and save"
     },
     "BOT_CONFIGURATION": {
       "TITLE": "Select an agent bot",
@@ -22,7 +32,7 @@
       "SELECT_PLACEHOLDER": "Select bot"
     },
     "ADD": {
-      "TITLE": "Add Bot",
+      "TITLE": "Configure new bot",
       "CANCEL_BUTTON_TEXT": "Отмени",
       "API": {
         "SUCCESS_MESSAGE": "Bot added successfully.",
@@ -30,22 +40,16 @@
       }
     },
     "LIST": {
-      "404": "No bots found. You can create a bot by clicking the 'Add Bot' button.",
+      "404": "No bots found. You can create a bot by clicking the 'Configure new bot' button ↗",
       "LOADING": "Fetching bots...",
-      "TABLE_HEADER": {
-        "DETAILS": "Bot Details",
-        "URL": "Webhook URL"
-      }
+      "TYPE": "Bot type"
     },
     "DELETE": {
       "BUTTON_TEXT": "Изтрий",
       "TITLE": "Delete bot",
-      "CONFIRM": {
-        "TITLE": "Потвърди изтриването",
-        "MESSAGE": "Are you sure you want to delete {name}?",
-        "YES": "Да, изтрий",
-        "NO": "Не, запази"
-      },
+      "SUBMIT": "Изтрий",
+      "CANCEL_BUTTON_TEXT": "Отмени",
+      "DESCRIPTION": "Are you sure you want to delete this bot? This action is irreversible.",
       "API": {
         "SUCCESS_MESSAGE": "Bot deleted successfully.",
         "ERROR_MESSAGE": "Could not delete bot. Please try again."
@@ -53,44 +57,17 @@
     },
     "EDIT": {
       "BUTTON_TEXT": "Редактирай",
+      "LOADING": "Fetching bots...",
       "TITLE": "Edit bot",
+      "CANCEL_BUTTON_TEXT": "Отмени",
       "API": {
         "SUCCESS_MESSAGE": "Bot updated successfully.",
         "ERROR_MESSAGE": "Could not update bot. Please try again."
       }
     },
-    "FORM": {
-      "AVATAR": {
-        "LABEL": "Bot avatar"
-      },
-      "NAME": {
-        "LABEL": "Bot name",
-        "PLACEHOLDER": "Enter bot name",
-        "REQUIRED": "Bot name is required"
-      },
-      "DESCRIPTION": {
-        "LABEL": "Описание",
-        "PLACEHOLDER": "What does this bot do?"
-      },
-      "WEBHOOK_URL": {
-        "LABEL": "Webhook URL",
-        "PLACEHOLDER": "https://example.com/webhook",
-        "REQUIRED": "Webhook URL is required"
-      },
-      "ERRORS": {
-        "NAME": "Bot name is required",
-        "URL": "Webhook URL is required",
-        "VALID_URL": "Please enter a valid URL starting with http:// or https://"
-      },
-      "CANCEL": "Отмени",
-      "CREATE": "Create Bot",
-      "UPDATE": "Update Bot"
-    },
-    "WEBHOOK": {
-      "DESCRIPTION": "Configure a webhook bot to integrate with your custom services. The bot will receive and process events from conversations and can respond to them."
-    },
     "TYPES": {
-      "WEBHOOK": "Webhook bot"
+      "WEBHOOK": "Webhook bot",
+      "CSML": "CSML bot"
     }
   }
 }

app/javascript/dashboard/i18n/locale/bg/automation.json

@@ -126,44 +126,6 @@
       "ATLEAST_ONE_CONDITION_REQUIRED": "At least one condition is required",
       "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
     },
-    "NONE_OPTION": "Нито един",
-    "EVENTS": {
-      "CONVERSATION_CREATED": "Conversation Created",
-      "CONVERSATION_UPDATED": "Conversation Updated",
-      "MESSAGE_CREATED": "Message Created",
-      "CONVERSATION_OPENED": "Conversation Opened"
-    },
-    "ACTIONS": {
-      "ASSIGN_AGENT": "Assign to Agent",
-      "ASSIGN_TEAM": "Assign a Team",
-      "ADD_LABEL": "Add a Label",
-      "REMOVE_LABEL": "Remove a Label",
-      "SEND_EMAIL_TO_TEAM": "Send an Email to Team",
-      "SEND_EMAIL_TRANSCRIPT": "Send an Email Transcript",
-      "MUTE_CONVERSATION": "Заглушаване на разговора",
-      "SNOOZE_CONVERSATION": "Snooze Conversation",
-      "RESOLVE_CONVERSATION": "Resolve Conversation",
-      "SEND_WEBHOOK_EVENT": "Send Webhook Event",
-      "SEND_ATTACHMENT": "Send Attachment",
-      "SEND_MESSAGE": "Send a Message",
-      "CHANGE_PRIORITY": "Change Priority",
-      "ADD_SLA": "Add SLA"
-    },
-    "ATTRIBUTES": {
-      "MESSAGE_TYPE": "Message Type",
-      "MESSAGE_CONTAINS": "Message Contains",
-      "EMAIL": "Email",
-      "INBOX": "Входяща кутия",
-      "CONVERSATION_LANGUAGE": "Conversation Language",
-      "PHONE_NUMBER": "Phone Number",
-      "STATUS": "Статус",
-      "BROWSER_LANGUAGE": "Език на браузъра",
-      "MAIL_SUBJECT": "Email Subject",
-      "COUNTRY_NAME": "Държава",
-      "REFERER_LINK": "Referrer Link",
-      "ASSIGNEE_NAME": "Assignee",
-      "TEAM_NAME": "Team",
-      "PRIORITY": "Priority"
-    }
+    "NONE_OPTION": "Нито един"
   }
 }