feat: add language selection for dialogflow

2025-05-18 03:39:21 -07:00
106 changed files with 787 additions and 3166 deletions
@@ -73,15 +73,15 @@ jobs:
              libvips

      - run:
-          name: Install RVM and Ruby 3.4.4
+          name: Install RVM and Ruby 3.3.3
          command: |
            sudo apt-get install -y gpg
            gpg --keyserver hkp://keyserver.ubuntu.com --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3 7D2BAF1CF37B13E2069D6956105BD0E739499BDB
            \curl -sSL https://get.rvm.io | bash -s stable
            echo 'source ~/.rvm/scripts/rvm' >> $BASH_ENV
            source ~/.rvm/scripts/rvm
-            rvm install "3.4.4"
-            rvm use 3.4.4 --default
+            rvm install "3.3.3"
+            rvm use 3.3.3 --default
            gem install bundler -v 2.5.16

      - run:
@@ -12,7 +12,7 @@ services:
      args:
        VARIANT: 'ubuntu-22.04'
        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.4.4'
+        RUBY_VERSION: '3.3.3'
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
        USER_UID: '1000'
        USER_GID: '1000'
@@ -25,7 +25,7 @@ services:
      args:
        VARIANT: 'ubuntu-22.04'
        NODE_VERSION: '23.7.0'
-        RUBY_VERSION: '3.4.4'
+        RUBY_VERSION: '3.3.3'
        # On Linux, you may need to update USER_UID and USER_GID below if not your local UID is not 1000.
        USER_UID: '1000'
        USER_GID: '1000'
@@ -1,10 +1,7 @@
-plugins:
+require:
  - rubocop-performance
  - rubocop-rails
  - rubocop-rspec
-  - rubocop-factory_bot
-
-require:
  - ./rubocop/use_from_email.rb
  - ./rubocop/custom_cop_location.rb

@@ -16,61 +13,44 @@ Metrics/ClassLength:
  Exclude:
    - 'app/models/message.rb'
    - 'app/models/conversation.rb'
-
 Metrics/MethodLength:
  Max: 19
-  Exclude:
-    - 'enterprise/lib/captain/agent.rb'
-
 RSpec/ExampleLength:
  Max: 25
-
 Style/Documentation:
  Enabled: false
-
 Style/ExponentialNotation:
  Enabled: false
-
 Style/FrozenStringLiteralComment:
  Enabled: false
-
 Style/SymbolArray:
  Enabled: false
-
 Style/OpenStructUse:
  Enabled: false
-
 Style/OptionalBooleanParameter:
  Exclude:
    - 'app/services/email_templates/db_resolver_service.rb'
    - 'app/dispatchers/dispatcher.rb'
-
 Style/GlobalVars:
  Exclude:
    - 'config/initializers/01_redis.rb'
    - 'config/initializers/rack_attack.rb'
    - 'lib/redis/alfred.rb'
    - 'lib/global_config.rb'
-
 Style/ClassVars:
  Exclude:
    - 'app/services/email_templates/db_resolver_service.rb'
-
 Lint/MissingSuper:
  Exclude:
    - 'app/drops/base_drop.rb'
-
 Lint/SymbolConversion:
  Enabled: false
-
 Lint/EmptyBlock:
  Exclude:
    - 'app/views/api/v1/accounts/conversations/toggle_status.json.jbuilder'
-
 Lint/OrAssignmentToConstant:
  Exclude:
    - 'lib/redis/config.rb'
-
 Metrics/BlockLength:
  Max: 30
  Exclude:
@@ -78,16 +58,10 @@ Metrics/BlockLength:
    - '**/routes.rb'
    - 'config/environments/*'
    - db/schema.rb
-
 Metrics/ModuleLength:
  Exclude:
    - lib/seeders/message_seeder.rb
    - spec/support/slack_stubs.rb
-
-Rails/HelperInstanceVariable:
-  Exclude:
-    - enterprise/app/helpers/captain/chat_helper.rb
-
 Rails/ApplicationController:
  Exclude:
    - 'app/controllers/api/v1/widget/messages_controller.rb'
@@ -97,101 +71,74 @@ Rails/ApplicationController:
    - 'app/controllers/platform_controller.rb'
    - 'app/controllers/public_controller.rb'
    - 'app/controllers/survey/responses_controller.rb'
-
 Rails/FindEach:
  Enabled: true
  Include:
    - 'app/**/*.rb'
-
 Rails/CompactBlank:
  Enabled: false
-
 Rails/EnvironmentVariableAccess:
  Enabled: false
-
 Rails/TimeZoneAssignment:
  Enabled: false
-
 Rails/RedundantPresenceValidationOnBelongsTo:
  Enabled: false
-
-Rails/InverseOf:
-  Exclude:
-    - enterprise/app/models/captain/assistant.rb
-
-Rails/UniqueValidationWithoutIndex:
-  Exclude:
-    - app/models/canned_response.rb
-    - app/models/telegram_bot.rb
-    - enterprise/app/models/captain_inbox.rb
-    - 'app/models/channel/twitter_profile.rb'
-    - 'app/models/webhook.rb'
-    - 'app/models/contact.rb'
-
 Style/ClassAndModuleChildren:
  EnforcedStyle: compact
  Exclude:
    - 'config/application.rb'
    - 'config/initializers/monkey_patches/*'
-
 Style/MapToHash:
  Enabled: false
-
 Style/HashSyntax:
  Enabled: true
  EnforcedStyle: no_mixed_keys
  EnforcedShorthandSyntax: never
-
 RSpec/NestedGroups:
  Enabled: true
  Max: 4
-
 RSpec/MessageSpies:
  Enabled: false
-
 RSpec/StubbedMock:
  Enabled: false
-
+RSpec/FactoryBot/SyntaxMethods:
+  Enabled: false
 Naming/VariableNumber:
  Enabled: false
-
 Naming/MemoizedInstanceVariableName:
  Exclude:
    - 'app/models/message.rb'
-
 Style/GuardClause:
  Exclude:
    - 'app/builders/account_builder.rb'
    - 'app/models/attachment.rb'
    - 'app/models/message.rb'
-
 Metrics/AbcSize:
  Max: 26
  Exclude:
    - 'app/controllers/concerns/auth_helper.rb'
-
+Rails/UniqueValidationWithoutIndex:
+  Exclude:
+    - 'app/models/channel/twitter_profile.rb'
+    - 'app/models/webhook.rb'
+    - 'app/models/contact.rb'
    - 'app/models/integrations/hook.rb'
    - 'app/models/canned_response.rb'
    - 'app/models/telegram_bot.rb'
-
 Rails/RenderInline:
  Exclude:
    - 'app/controllers/swagger_controller.rb'
-
 Rails/ThreeStateBooleanColumn:
  Exclude:
    - 'db/migrate/20230503101201_create_sla_policies.rb'
-
 RSpec/IndexedLet:
  Enabled: false
-
 RSpec/NamedSubject:
  Enabled: false

 # we should bring this down
 RSpec/MultipleExpectations:
  Max: 7
-
 RSpec/MultipleMemoizedHelpers:
  Max: 14

@@ -219,121 +166,3 @@ AllCops:
    - 'tmp/**/*'
    - 'storage/**/*'
    - 'db/migrate/20230426130150_init_schema.rb'
-
-FactoryBot/SyntaxMethods:
-  Enabled: false
-
-# Disable new rules causing errors
-Layout/LeadingCommentSpace:
-  Enabled: false
-
-Style/ReturnNilInPredicateMethodDefinition:
-  Enabled: false
-
-Style/RedundantParentheses:
-  Enabled: false
-
-Performance/StringIdentifierArgument:
-  Enabled: false
-
-Layout/EmptyLinesAroundExceptionHandlingKeywords:
-  Enabled: false
-
-Lint/LiteralAsCondition:
-  Enabled: false
-
-Style/RedundantReturn:
-  Enabled: false
-
-Layout/SpaceAroundOperators:
-  Enabled: false
-
-Rails/EnvLocal:
-  Enabled: false
-
-Rails/WhereRange:
-  Enabled: false
-
-Lint/UselessConstantScoping:
-  Enabled: false
-
-Style/MultipleComparison:
-  Enabled: false
-
-Bundler/OrderedGems:
-  Enabled: false
-
-RSpec/ExampleWording:
-  Enabled: false
-
-RSpec/ReceiveMessages:
-  Enabled: false
-
-FactoryBot/AssociationStyle:
-  Enabled: false
-
-Rails/EnumSyntax:
-  Enabled: false
-
-Lint/RedundantTypeConversion:
-  Enabled: false
-
-# Additional rules to disable
-Rails/RedundantActiveRecordAllMethod:
-  Enabled: false
-
-Layout/TrailingEmptyLines:
-  Enabled: false
-
-Style/SafeNavigationChainLength:
-  Enabled: false
-
-Lint/SafeNavigationConsistency:
-  Enabled: false
-
-Lint/CopDirectiveSyntax:
-  Enabled: false
-
-# Final set of rules to disable
-FactoryBot/ExcessiveCreateList:
-  Enabled: false
-
-RSpec/MissingExpectationTargetMethod:
-  Enabled: false
-
-Performance/InefficientHashSearch:
-  Enabled: false
-
-Style/RedundantSelfAssignmentBranch:
-  Enabled: false
-
-Style/YAMLFileRead:
-  Enabled: false
-
-Layout/ExtraSpacing:
-  Enabled: false
-
-Style/RedundantFilterChain:
-  Enabled: false
-
-Performance/MapMethodChain:
-  Enabled: false
-
-Rails/RootPathnameMethods:
-  Enabled: false
-
-Style/SuperArguments:
-  Enabled: false
-
-# Final remaining rules to disable
-Rails/Delegate:
-  Enabled: false
-
-Style/CaseLikeIf:
-  Enabled: false
-
-FactoryBot/RedundantFactoryOption:
-  Enabled: false
-
-FactoryBot/FactoryAssociationWithStrategy:
-  Enabled: false
@@ -1 +1 @@
-3.4.4
+3.3.3
@@ -1,10 +1,10 @@
 source 'https://rubygems.org'

-ruby '3.4.4'
+ruby '3.3.3'

 ##-- base gems for rails --##
 gem 'rack-cors', '2.0.0', require: 'rack/cors'
-gem 'rails', '~> 7.1'
+gem 'rails', '~> 7.0.8.4'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false

@@ -237,7 +237,6 @@ group :development, :test do
  gem 'rubocop-performance', require: false
  gem 'rubocop-rails', require: false
  gem 'rubocop-rspec', require: false
-  gem 'rubocop-factory_bot', require: false
  gem 'seed_dump'
  gem 'shoulda-matchers'
  gem 'simplecov', '0.17.1', require: false
@@ -25,89 +25,76 @@ GIT
 GEM
  remote: https://rubygems.org/
  specs:
-    actioncable (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actioncable (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      nio4r (~> 2.0)
      websocket-driver (>= 0.6.1)
-      zeitwerk (~> 2.6)
-    actionmailbox (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailbox (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      mail (>= 2.7.1)
      net-imap
      net-pop
      net-smtp
-    actionmailer (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionmailer (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      actionview (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      mail (~> 2.5, >= 2.5.4)
      net-imap
      net-pop
      net-smtp
-      rails-dom-testing (~> 2.2)
-    actionpack (7.1.5.1)
-      actionview (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      nokogiri (>= 1.8.5)
-      racc
-      rack (>= 2.2.4)
-      rack-session (>= 1.0.1)
+      rails-dom-testing (~> 2.0)
+    actionpack (7.0.8.7)
+      actionview (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+      rack (~> 2.0, >= 2.2.4)
      rack-test (>= 0.6.3)
-      rails-dom-testing (~> 2.2)
-      rails-html-sanitizer (~> 1.6)
-    actiontext (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+      rails-dom-testing (~> 2.0)
+      rails-html-sanitizer (~> 1.0, >= 1.2.0)
+    actiontext (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      globalid (>= 0.6.0)
      nokogiri (>= 1.8.5)
-    actionview (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    actionview (7.0.8.7)
+      activesupport (= 7.0.8.7)
      builder (~> 3.1)
-      erubi (~> 1.11)
-      rails-dom-testing (~> 2.2)
-      rails-html-sanitizer (~> 1.6)
+      erubi (~> 1.4)
+      rails-dom-testing (~> 2.0)
+      rails-html-sanitizer (~> 1.1, >= 1.2.0)
    active_record_query_trace (1.8)
-    activejob (7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activejob (7.0.8.7)
+      activesupport (= 7.0.8.7)
      globalid (>= 0.3.6)
-    activemodel (7.1.5.1)
-      activesupport (= 7.1.5.1)
-    activerecord (7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      timeout (>= 0.4.0)
-    activerecord-import (2.1.0)
+    activemodel (7.0.8.7)
+      activesupport (= 7.0.8.7)
+    activerecord (7.0.8.7)
+      activemodel (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+    activerecord-import (1.4.1)
      activerecord (>= 4.2)
-    activestorage (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    activestorage (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      marcel (~> 1.0)
-    activesupport (7.1.5.1)
-      base64
-      benchmark (>= 0.3)
-      bigdecimal
+      mini_mime (>= 1.1.0)
+    activesupport (7.0.8.7)
      concurrent-ruby (~> 1.0, >= 1.0.2)
-      connection_pool (>= 2.2.5)
-      drb
      i18n (>= 1.6, < 2)
-      logger (>= 1.4.2)
      minitest (>= 5.1)
-      mutex_m
-      securerandom (>= 0.3)
      tzinfo (~> 2.0)
-    acts-as-taggable-on (12.0.0)
-      activerecord (>= 7.1, < 8.1)
-      zeitwerk (>= 2.4, < 3.0)
+    acts-as-taggable-on (9.0.1)
+      activerecord (>= 6.0, < 7.1)
    addressable (2.8.7)
      public_suffix (>= 2.0.2, < 7.0)
    administrate (0.20.1)
@@ -129,7 +116,7 @@ GEM
    annotate (3.2.0)
      activerecord (>= 3.2, < 8.0)
      rake (>= 10.4, < 14.0)
-    ast (2.4.3)
+    ast (2.4.2)
    attr_extras (7.1.0)
    audited (5.4.1)
      activerecord (>= 5.0, < 7.7)
@@ -155,15 +142,14 @@ GEM
      statsd-ruby (~> 1.1)
    base64 (0.2.0)
    bcrypt (3.1.20)
-    benchmark (0.4.0)
-    bigdecimal (3.1.9)
+    bigdecimal (3.1.8)
    bindex (0.8.1)
    bootsnap (1.16.0)
      msgpack (~> 1.2)
    brakeman (5.4.1)
    browser (5.3.1)
    builder (3.3.0)
-    bullet (8.0.7)
+    bullet (7.0.7)
      activesupport (>= 3.0.0)
      uniform_notifier (~> 1.11)
    bundle-audit (0.1.0)
@@ -175,8 +161,8 @@ GEM
    climate_control (1.2.0)
    coderay (1.1.3)
    commonmarker (0.23.10)
-    concurrent-ruby (1.3.5)
-    connection_pool (2.5.3)
+    concurrent-ruby (1.3.4)
+    connection_pool (2.4.1)
    crack (1.0.0)
      bigdecimal
      rexml
@@ -190,10 +176,16 @@ GEM
      activerecord (>= 5.a)
      database_cleaner-core (~> 2.0.0)
    database_cleaner-core (2.0.1)
-    date (3.4.1)
-    ddtrace (0.48.0)
-      ffi (~> 1.0)
+    datadog-ci (0.8.3)
      msgpack
+    date (3.4.1)
+    ddtrace (1.23.2)
+      datadog-ci (~> 0.8.1)
+      debase-ruby_core_source (= 3.3.1)
+      libdatadog (~> 7.0.0.1.0)
+      libddwaf (~> 1.14.0.0.0)
+      msgpack
+    debase-ruby_core_source (3.3.1)
    debug (1.8.0)
      irb (>= 1.5.0)
      reline (>= 0.3.1)
@@ -204,10 +196,10 @@ GEM
      railties (>= 4.1.0)
      responders
      warden (~> 1.2.3)
-    devise_token_auth (1.2.5)
+    devise_token_auth (1.2.3)
      bcrypt (~> 3.0)
      devise (> 3.5.2, < 5)
-      rails (>= 4.2.0, < 8.1)
+      rails (>= 4.2.0, < 7.2)
    diff-lcs (1.5.1)
    digest-crc (0.6.5)
      rake (>= 12.0.0, < 14.0.0)
@@ -220,7 +212,6 @@ GEM
      railties (>= 6.1)
    down (5.4.0)
      addressable (~> 2.8)
-    drb (2.2.3)
    dry-cli (1.1.0)
    ecma-re-validator (0.4.0)
      regexp_parser (~> 2.2)
@@ -263,10 +254,7 @@ GEM
    fcm (1.0.8)
      faraday (>= 1.0.0, < 3.0)
      googleauth (~> 1)
-    ffi (1.17.2)
-    ffi (1.17.2-arm64-darwin)
-    ffi (1.17.2-x86_64-darwin)
-    ffi (1.17.2-x86_64-linux-gnu)
+    ffi (1.16.3)
    ffi-compiler (1.0.1)
      ffi (>= 1.0.0)
      rake
@@ -327,13 +315,16 @@ GEM
    google-cloud-translate-v3 (0.10.0)
      gapic-common (>= 0.20.0, < 2.a)
      google-cloud-errors (~> 1.0)
-    google-protobuf (3.25.7)
+    google-protobuf (3.25.5)
+    google-protobuf (3.25.5-arm64-darwin)
+    google-protobuf (3.25.5-x86_64-darwin)
+    google-protobuf (3.25.5-x86_64-linux)
    googleapis-common-protos (1.6.0)
      google-protobuf (>= 3.18, < 5.a)
      googleapis-common-protos-types (~> 1.7)
      grpc (~> 1.41)
-    googleapis-common-protos-types (1.20.0)
-      google-protobuf (>= 3.18, < 5.a)
+    googleapis-common-protos-types (1.14.0)
+      google-protobuf (~> 3.18)
    googleauth (1.11.2)
      faraday (>= 1.0, < 3.a)
      google-cloud-env (~> 2.1)
@@ -343,17 +334,17 @@ GEM
      signet (>= 0.16, < 2.a)
    groupdate (6.2.1)
      activesupport (>= 5.2)
-    grpc (1.72.0)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-arm64-darwin)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-arm64-darwin)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-x86_64-darwin)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-x86_64-darwin)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
-    grpc (1.72.0-x86_64-linux)
-      google-protobuf (>= 3.25, < 5.0)
+    grpc (1.62.0-x86_64-linux)
+      google-protobuf (~> 3.25)
      googleapis-common-protos-types (~> 1.0)
    haikunator (1.1.1)
    hairtrigger (1.0.0)
@@ -379,7 +370,7 @@ GEM
      mini_mime (>= 1.0.0)
      multi_xml (>= 0.5.2)
    httpclient (2.8.3)
-    i18n (1.14.7)
+    i18n (1.14.6)
      concurrent-ruby (~> 1.0)
    image_processing (1.12.2)
      mini_magick (>= 4.9.5, < 5)
@@ -397,7 +388,7 @@ GEM
      rails-dom-testing (>= 1, < 3)
      railties (>= 4.2.0)
      thor (>= 0.14, < 2.0)
-    json (2.12.0)
+    json (2.6.3)
    json_refs (0.1.8)
      hana
    json_schemer (0.2.24)
@@ -432,13 +423,21 @@ GEM
      faraday-multipart
      json (>= 1.8)
      rexml
-    language_server-protocol (3.17.0.5)
    launchy (2.5.2)
      addressable (~> 2.8)
    letter_opener (1.8.1)
      launchy (>= 2.2, < 3)
+    libdatadog (7.0.0.1.0)
+    libdatadog (7.0.0.1.0-x86_64-linux)
+    libddwaf (1.14.0.0.0)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-arm64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-x86_64-darwin)
+      ffi (~> 1.0)
+    libddwaf (1.14.0.0.0-x86_64-linux)
+      ffi (~> 1.0)
    line-bot-api (1.28.0)
-    lint_roller (1.1.0)
    liquid (5.4.0)
    listen (3.8.0)
      rb-fsevent (~> 0.10, >= 0.10.3)
@@ -446,7 +445,7 @@ GEM
    llhttp-ffi (0.4.0)
      ffi-compiler (~> 1.0)
      rake (~> 13.0)
-    logger (1.7.0)
+    logger (1.6.0)
    lograge (0.14.0)
      actionpack (>= 4)
      activesupport (>= 4)
@@ -472,10 +471,10 @@ GEM
    mini_magick (4.12.0)
    mini_mime (1.1.5)
    mini_portile2 (2.8.8)
-    minitest (5.25.5)
+    minitest (5.25.4)
    mock_redis (0.36.0)
      ruby2_keywords
-    msgpack (1.8.0)
+    msgpack (1.7.0)
    multi_json (1.15.0)
    multi_xml (0.6.0)
    multipart-post (2.3.0)
@@ -546,16 +545,14 @@ GEM
    orm_adapter (0.5.0)
    os (1.1.4)
    ostruct (0.6.1)
-    parallel (1.27.0)
-    parser (3.3.8.0)
+    parallel (1.23.0)
+    parser (3.2.2.1)
      ast (~> 2.4.1)
-      racc
    pg (1.5.3)
    pg_search (2.3.6)
      activerecord (>= 5.2)
      activesupport (>= 5.2)
    pgvector (0.1.1)
-    prism (1.4.0)
    procore-sift (1.0.0)
      activerecord (>= 6.1)
    pry (0.14.2)
@@ -570,7 +567,7 @@ GEM
      activesupport (>= 3.0.0)
    raabro (1.4.0)
    racc (1.8.1)
-    rack (2.2.15)
+    rack (2.2.14)
    rack-attack (6.7.0)
      rack (>= 1.0, < 4)
    rack-contrib (2.5.0)
@@ -584,28 +581,23 @@ GEM
      rack (~> 2.2, >= 2.2.4)
    rack-proxy (0.7.7)
      rack
-    rack-session (1.0.2)
-      rack (< 3)
    rack-test (2.1.0)
      rack (>= 1.3)
    rack-timeout (0.6.3)
-    rackup (1.0.1)
-      rack (< 3)
-      webrick
-    rails (7.1.5.1)
-      actioncable (= 7.1.5.1)
-      actionmailbox (= 7.1.5.1)
-      actionmailer (= 7.1.5.1)
-      actionpack (= 7.1.5.1)
-      actiontext (= 7.1.5.1)
-      actionview (= 7.1.5.1)
-      activejob (= 7.1.5.1)
-      activemodel (= 7.1.5.1)
-      activerecord (= 7.1.5.1)
-      activestorage (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
+    rails (7.0.8.7)
+      actioncable (= 7.0.8.7)
+      actionmailbox (= 7.0.8.7)
+      actionmailer (= 7.0.8.7)
+      actionpack (= 7.0.8.7)
+      actiontext (= 7.0.8.7)
+      actionview (= 7.0.8.7)
+      activejob (= 7.0.8.7)
+      activemodel (= 7.0.8.7)
+      activerecord (= 7.0.8.7)
+      activestorage (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
      bundler (>= 1.15.0)
-      railties (= 7.1.5.1)
+      railties (= 7.0.8.7)
    rails-dom-testing (2.2.0)
      activesupport (>= 5.0.0)
      minitest
@@ -613,14 +605,13 @@ GEM
    rails-html-sanitizer (1.6.1)
      loofah (~> 2.21)
      nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    railties (7.1.5.1)
-      actionpack (= 7.1.5.1)
-      activesupport (= 7.1.5.1)
-      irb
-      rackup (>= 1.0.0)
+    railties (7.0.8.7)
+      actionpack (= 7.0.8.7)
+      activesupport (= 7.0.8.7)
+      method_source
      rake (>= 12.2)
-      thor (~> 1.0, >= 1.2.2)
-      zeitwerk (~> 2.6)
+      thor (~> 1.0)
+      zeitwerk (~> 2.5)
    rainbow (3.1.1)
    rake (13.2.1)
    rb-fsevent (0.11.2)
@@ -632,7 +623,7 @@ GEM
      connection_pool
    redis-namespace (1.10.0)
      redis (>= 4)
-    regexp_parser (2.10.0)
+    regexp_parser (2.8.0)
    reline (0.3.6)
      io-console (~> 0.5)
    representable (3.2.0)
@@ -652,7 +643,7 @@ GEM
    retriable (3.1.2)
    reverse_markdown (2.1.1)
      nokogiri
-    rexml (3.4.1)
+    rexml (3.3.9)
    rspec-core (3.13.0)
      rspec-support (~> 3.13.0)
    rspec-expectations (3.13.2)
@@ -672,36 +663,30 @@ GEM
    rspec-support (3.13.1)
    rspec_junit_formatter (0.6.0)
      rspec-core (>= 2, < 4, != 2.12.0)
-    rubocop (1.75.6)
+    rubocop (1.50.2)
      json (~> 2.3)
-      language_server-protocol (~> 3.17.0.2)
-      lint_roller (~> 1.1.0)
      parallel (~> 1.10)
-      parser (>= 3.3.0.2)
+      parser (>= 3.2.0.0)
      rainbow (>= 2.2.2, < 4.0)
-      regexp_parser (>= 2.9.3, < 3.0)
-      rubocop-ast (>= 1.44.0, < 2.0)
+      regexp_parser (>= 1.8, < 3.0)
+      rexml (>= 3.2.5, < 4.0)
+      rubocop-ast (>= 1.28.0, < 2.0)
      ruby-progressbar (~> 1.7)
-      unicode-display_width (>= 2.4.0, < 4.0)
-    rubocop-ast (1.44.1)
-      parser (>= 3.3.7.2)
-      prism (~> 1.4)
-    rubocop-factory_bot (2.27.1)
-      lint_roller (~> 1.1)
-      rubocop (~> 1.72, >= 1.72.1)
-    rubocop-performance (1.25.0)
-      lint_roller (~> 1.1)
-      rubocop (>= 1.75.0, < 2.0)
-      rubocop-ast (>= 1.38.0, < 2.0)
-    rubocop-rails (2.32.0)
+      unicode-display_width (>= 2.4.0, < 3.0)
+    rubocop-ast (1.28.1)
+      parser (>= 3.2.1.0)
+    rubocop-capybara (2.18.0)
+      rubocop (~> 1.41)
+    rubocop-performance (1.17.1)
+      rubocop (>= 1.7.0, < 2.0)
+      rubocop-ast (>= 0.4.0)
+    rubocop-rails (2.19.1)
      activesupport (>= 4.2.0)
-      lint_roller (~> 1.1)
      rack (>= 1.1)
-      rubocop (>= 1.75.0, < 2.0)
-      rubocop-ast (>= 1.44.0, < 2.0)
-    rubocop-rspec (3.6.0)
-      lint_roller (~> 1.1)
-      rubocop (~> 1.72, >= 1.72.1)
+      rubocop (>= 1.33.0, < 2.0)
+    rubocop-rspec (2.21.0)
+      rubocop (~> 1.33)
+      rubocop-capybara (~> 2.17)
    ruby-openai (7.3.1)
      event_stream_parser (>= 0.3.0, < 2.0.0)
      faraday (>= 1)
@@ -831,10 +816,8 @@ GEM
    unf (0.1.4)
      unf_ext
    unf_ext (0.0.8.2)
-    unicode-display_width (3.1.4)
-      unicode-emoji (~> 4.0, >= 4.0.4)
-    unicode-emoji (4.0.4)
-    uniform_notifier (1.17.0)
+    unicode-display_width (2.4.2)
+    uniform_notifier (1.16.0)
    uri (1.0.3)
    uri_template (0.7.0)
    valid_email2 (5.2.6)
@@ -862,9 +845,7 @@ GEM
      addressable (>= 2.8.0)
      crack (>= 0.3.2)
      hashdiff (>= 0.4.0, < 2.0.0)
-    webrick (1.9.1)
-    websocket-driver (0.7.7)
-      base64
+    websocket-driver (0.7.6)
      websocket-extensions (>= 0.1.0)
    websocket-extensions (0.1.5)
    wisper (2.0.0)
@@ -970,7 +951,7 @@ DEPENDENCIES
  rack-cors (= 2.0.0)
  rack-mini-profiler (>= 3.2.0)
  rack-timeout
-  rails (~> 7.1)
+  rails (~> 7.0.8.4)
  redis
  redis-namespace
  responders (>= 3.1.1)
@@ -979,7 +960,6 @@ DEPENDENCIES
  rspec-rails (>= 6.1.5)
  rspec_junit_formatter
  rubocop
-  rubocop-factory_bot
  rubocop-performance
  rubocop-rails
  rubocop-rspec
@@ -1017,7 +997,7 @@ DEPENDENCIES
  working_hours

 RUBY VERSION
-   ruby 3.4.4p34
+   ruby 3.3.3p89

 BUNDLED WITH
   2.5.16
@@ -32,7 +32,14 @@ class AccountBuilder
  end

  def validate_email
-    Account::SignUpEmailValidationService.new(@email).perform
+    raise InvalidEmail.new({ domain_blocked: domain_blocked }) if domain_blocked?
+
+    address = ValidEmail2::Address.new(@email)
+    if address.valid? && !address.disposable?
+      true
+    else
+      raise InvalidEmail.new({ valid: address.valid?, disposable: address.disposable? })
+    end
  end

  def validate_user
@@ -74,4 +81,21 @@ class AccountBuilder
    @user.confirm if @confirmed
    @user.save!
  end
+
+  def domain_blocked?
+    domain = @email.split('@').last
+
+    blocked_domains.each do |blocked_domain|
+      return true if domain.match?(blocked_domain)
+    end
+
+    false
+  end
+
+  def blocked_domains
+    domains = GlobalConfigService.load('BLOCKED_EMAIL_DOMAINS', '')
+    return [] if domains.blank?
+
+    domains.split("\n").map(&:strip)
+  end
 end
@@ -59,13 +59,11 @@ class ContactInboxBuilder
  end

  def create_contact_inbox
-    attrs = {
+    ::ContactInbox.create_with(hmac_verified: hmac_verified || false).find_or_create_by!(
      contact_id: @contact.id,
      inbox_id: @inbox.id,
      source_id: @source_id
-    }
-
-    ::ContactInbox.where(attrs).first_or_create!(hmac_verified: hmac_verified || false)
+    )
  rescue ActiveRecord::RecordNotUnique
    Rails.logger.info("[ContactInboxBuilder] RecordNotUnique #{@source_id} #{@contact.id} #{@inbox.id}")
    update_old_contact_inbox
@@ -12,6 +12,10 @@ class Api::V1::Accounts::Contacts::ConversationsController < Api::V1::Accounts::
      Current.account
    ).perform

+    # Only allow conversations from inboxes the user has access to
+    inbox_ids = Current.user.assigned_inboxes.pluck(:id)
+    conversations = conversations.where(inbox_id: inbox_ids)
+
    @conversations = conversations.order(last_activity_at: :desc).limit(20)
  end
 end
@@ -94,8 +94,7 @@ class Api::V1::Accounts::Integrations::LinearController < Api::V1::Accounts::Bas
  end

  def permitted_params
-    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, :state_id,
-                  label_ids: [])
+    params.permit(:team_id, :project_id, :conversation_id, :issue_id, :link_id, :title, :description, :assignee_id, :priority, label_ids: [])
  end

  def fetch_hook
@@ -21,7 +21,7 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa

  def sign_up_user
    return redirect_to login_page_url(error: 'no-account-found') unless account_signup_allowed?
-    return redirect_to login_page_url(error: 'business-account-only') unless validate_signup_email_is_business_domain?
+    return redirect_to login_page_url(error: 'business-account-only') unless validate_business_account?

    create_account_for_user
    token = @resource.send(:set_reset_password_token)
@@ -53,11 +53,9 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
    ).first
  end

-  def validate_signup_email_is_business_domain?
-    # return true if the user is a business account, false if it is a blocked domain account
-    Account::SignUpEmailValidationService.new(auth_hash['info']['email']).perform
-  rescue CustomExceptions::Account::InvalidEmail
-    false
+  def validate_business_account?
+    # return true if the user is a business account, false if it is a gmail account
+    auth_hash['info']['email'].downcase.exclude?('@gmail.com')
  end

  def create_account_for_user
@@ -88,10 +88,7 @@ class ConversationFinder

  def find_conversation_by_inbox
    @conversations = current_account.conversations
-
-    return unless params[:inbox_id]
-
-    @conversations = @conversations.where(inbox_id: @inbox_ids)
+    @conversations = @conversations.where(inbox_id: @inbox_ids) unless params[:inbox_id].blank? && @is_admin
  end

  def find_all_conversations
@@ -1,65 +0,0 @@
-<script setup>
-import { ref } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useToggle } from '@vueuse/core';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
-
-defineProps({
-  selectedContact: {
-    type: Object,
-    required: true,
-  },
-});
-
-const { t } = useI18n();
-
-const [showDeleteSection, toggleDeleteSection] = useToggle();
-const confirmDeleteContactDialogRef = ref(null);
-
-const openConfirmDeleteContactDialog = () => {
-  confirmDeleteContactDialogRef.value?.dialogRef.open();
-};
-</script>
-
-<template>
-  <div class="flex flex-col items-start border-t border-n-strong px-6 py-5">
-    <Button
-      :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
-      sm
-      link
-      slate
-      class="hover:!no-underline text-n-slate-12"
-      icon="i-lucide-chevron-down"
-      trailing-icon
-      @click="toggleDeleteSection()"
-    />
-
-    <div
-      class="transition-all duration-300 ease-in-out grid w-full overflow-hidden"
-      :class="
-        showDeleteSection
-          ? 'grid-rows-[1fr] opacity-100 mt-2'
-          : 'grid-rows-[0fr] opacity-0 mt-0'
-      "
-    >
-      <div class="overflow-hidden min-h-0">
-        <span class="inline-flex text-n-slate-11 text-sm items-center gap-1">
-          {{ t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.MESSAGE') }}
-          <Button
-            :label="t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.BUTTON')"
-            sm
-            ruby
-            link
-            @click="openConfirmDeleteContactDialog()"
-          />
-        </span>
-      </div>
-    </div>
-  </div>
-  <ConfirmContactDeleteDialog
-    ref="confirmDeleteContactDialogRef"
-    :selected-contact="selectedContact"
-  />
-</template>
@@ -7,7 +7,6 @@ import ContactsForm from 'dashboard/components-next/Contacts/ContactsForm/Contac
 import Button from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Flag from 'dashboard/components-next/flag/Flag.vue';
-import ContactDeleteSection from 'dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue';
 import countries from 'shared/constants/countries';

 const props = defineProps({
@@ -150,15 +149,15 @@ const onClickViewDetails = () => emit('showContact', props.id);
    />

    <template #after>
-      <div
-        class="transition-all duration-500 ease-in-out grid overflow-hidden"
-        :class="
-          isExpanded
-            ? 'grid-rows-[1fr] opacity-100'
-            : 'grid-rows-[0fr] opacity-0'
-        "
+      <transition
+        enter-active-class="overflow-hidden transition-all duration-300 ease-out"
+        leave-active-class="overflow-hidden transition-all duration-300 ease-in"
+        enter-from-class="overflow-hidden opacity-0 max-h-0"
+        enter-to-class="opacity-100 max-h-[690px] sm:max-h-[470px] md:max-h-[410px]"
+        leave-from-class="opacity-100 max-h-[690px] sm:max-h-[470px] md:max-h-[410px]"
+        leave-to-class="overflow-hidden opacity-0 max-h-0"
      >
-        <div class="overflow-hidden">
+        <div v-show="isExpanded" class="w-full">
          <div class="flex flex-col gap-6 p-6 border-t border-n-strong">
            <ContactsForm
              ref="contactsFormRef"
@@ -177,14 +176,8 @@ const onClickViewDetails = () => emit('showContact', props.id);
              />
            </div>
          </div>
-          <ContactDeleteSection
-            :selected-contact="{
-              id: props.id,
-              name: props.name,
-            }"
-          />
        </div>
-      </div>
+      </transition>
    </template>
  </CardLayout>
 </template>
@@ -47,7 +47,11 @@ defineExpose({ dialogRef });
    ref="dialogRef"
    type="alert"
    :title="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.TITLE')"
-    :description="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.DESCRIPTION')"
+    :description="
+      t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.DESCRIPTION', {
+        contactName: props.selectedContact.name,
+      })
+    "
    :confirm-button-label="t('CONTACTS_LAYOUT.DETAILS.DELETE_DIALOG.CONFIRM')"
    @confirm="handleDialogConfirm"
  />
@@ -117,7 +117,7 @@ const STYLE_CONFIG = {
        'text-n-ruby-11 hover:enabled:bg-n-ruby-9/10 focus-visible:bg-n-ruby-9/10 outline-n-ruby-8',
      ghost:
        'text-n-ruby-11 hover:enabled:bg-n-alpha-2 focus-visible:bg-n-alpha-2 outline-transparent',
-      link: 'text-n-ruby-9 dark:text-n-ruby-11 hover:enabled:underline focus-visible:underline outline-transparent',
+      link: 'text-n-ruby-9 hover:enabled:underline focus-visible:underline outline-transparent',
    },
    amber: {
      solid:
@@ -1,17 +1,31 @@
 <script setup>
+import Avatar from '../avatar/Avatar.vue';
+
 defineProps({
  message: {
    type: Object,
    required: true,
  },
+  supportAgent: {
+    type: Object,
+    required: true,
+  },
 });
 </script>

 <template>
-  <div class="space-y-1 text-n-slate-12">
-    <div class="font-medium">{{ $t('CAPTAIN.COPILOT.YOU') }}</div>
-    <div class="break-words">
-      {{ message.content }}
+  <div class="flex flex-row gap-2">
+    <Avatar
+      :name="supportAgent.available_name"
+      :src="supportAgent.avatar_url"
+      :size="24"
+      rounded-full
+    />
+    <div class="space-y-1 text-n-slate-12">
+      <div class="font-medium">{{ $t('CAPTAIN.COPILOT.YOU') }}</div>
+      <div class="break-words">
+        {{ message.content }}
+      </div>
    </div>
  </div>
 </template>
@@ -9,6 +9,7 @@ import { COPILOT_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';
 import MessageFormatter from 'shared/helpers/MessageFormatter.js';

 import Button from 'dashboard/components-next/button/Button.vue';
+import Avatar from '../avatar/Avatar.vue';

 const props = defineProps({
  message: {
@@ -45,25 +46,33 @@ const useCopilotResponse = () => {
 </script>

 <template>
-  <div class="flex flex-col gap-1 text-n-slate-12">
-    <div class="font-medium">{{ $t('CAPTAIN.NAME') }}</div>
-    <span v-if="hasEmptyMessageContent" class="text-n-ruby-11">
-      {{ $t('CAPTAIN.COPILOT.EMPTY_MESSAGE') }}
-    </span>
-    <div
-      v-else
-      v-dompurify-html="messageContent"
-      class="prose-sm break-words"
+  <div class="flex flex-row gap-2">
+    <Avatar
+      name="Captain Copilot"
+      icon-name="i-woot-captain"
+      :size="24"
+      rounded-full
    />
-    <div class="flex flex-row mt-1">
-      <Button
-        v-if="!hasEmptyMessageContent"
-        :label="$t('CAPTAIN.COPILOT.USE')"
-        faded
-        sm
-        slate
-        @click="useCopilotResponse"
+    <div class="flex flex-col gap-1 text-n-slate-12">
+      <div class="font-medium">{{ $t('CAPTAIN.NAME') }}</div>
+      <span v-if="hasEmptyMessageContent" class="text-n-ruby-11">
+        {{ $t('CAPTAIN.COPILOT.EMPTY_MESSAGE') }}
+      </span>
+      <div
+        v-else
+        v-dompurify-html="messageContent"
+        class="prose-sm break-words"
      />
+      <div class="flex flex-row mt-1">
+        <Button
+          v-if="!hasEmptyMessageContent"
+          :label="$t('CAPTAIN.COPILOT.USE')"
+          faded
+          sm
+          slate
+          @click="useCopilotResponse"
+        />
+      </div>
    </div>
  </div>
 </template>
@@ -1,21 +0,0 @@
-<script setup>
-import CopilotHeader from './CopilotHeader.vue';
-</script>
-
-<template>
-  <Story
-    title="Captain/Copilot/CopilotHeader"
-    :layout="{ type: 'grid', width: '800px' }"
-  >
-    <!-- Default State -->
-    <Variant title="Default State">
-      <CopilotHeader />
-    </Variant>
-
-    <!-- With New Conversation Button -->
-    <Variant title="With New Conversation Button">
-      <!-- eslint-disable-next-line vue/prefer-true-attribute-shorthand -->
-      <CopilotHeader :has-messages="true" />
-    </Variant>
-  </Story>
-</template>
@@ -1,32 +0,0 @@
-<script setup>
-import Button from '../button/Button.vue';
-defineProps({
-  hasMessages: {
-    type: Boolean,
-    default: false,
-  },
-});
-defineEmits(['reset', 'close']);
-</script>
-
-<template>
-  <div
-    class="flex items-center justify-between px-5 py-2 border-b border-n-weak h-12"
-  >
-    <div class="flex items-center justify-between gap-2 flex-1">
-      <span class="font-medium text-sm text-n-slate-12">
-        {{ $t('CAPTAIN.COPILOT.TITLE') }}
-      </span>
-      <div class="flex items-center">
-        <Button
-          v-if="hasMessages"
-          icon="i-lucide-plus"
-          ghost
-          sm
-          @click="$emit('reset')"
-        />
-        <Button icon="i-lucide-x" ghost sm @click="$emit('close')" />
-      </div>
-    </div>
-  </div>
-</template>
@@ -13,16 +13,19 @@ const sendMessage = () => {
 </script>

 <template>
-  <form class="relative" @submit.prevent="sendMessage">
+  <form
+    class="border border-n-weak bg-n-alpha-3 rounded-lg h-12 flex"
+    @submit.prevent="sendMessage"
+  >
    <input
      v-model="message"
      type="text"
      :placeholder="$t('CAPTAIN.COPILOT.SEND_MESSAGE')"
-      class="w-full reset-base bg-n-alpha-3 ltr:pl-4 ltr:pr-12 rtl:pl-12 rtl:pr-4 py-3 text-n-slate-11 text-sm border border-n-weak rounded-lg focus:outline-none focus:ring-1 focus:ring-n-blue-11 focus:border-n-blue-11"
+      class="w-full reset-base bg-transparent px-4 py-3 text-n-slate-11 text-sm"
      @keyup.enter="sendMessage"
    />
    <button
-      class="absolute ltr:right-1 rtl:left-1 top-1/2 -translate-y-1/2 h-9 w-10 flex items-center justify-center text-n-slate-11 hover:text-n-blue-11"
+      class="h-auto w-12 flex items-center justify-center text-n-slate-11"
      type="submit"
    >
      <i class="i-ph-arrow-up" />
@@ -1,25 +0,0 @@
-<script setup>
-import Icon from '../../components-next/icon/Icon.vue';
-defineProps({
-  content: {
-    type: String,
-    required: true,
-  },
-});
-</script>
-
-<template>
-  <div
-    class="flex flex-col gap-2 p-3 rounded-lg bg-n-background/50 border border-n-weak hover:bg-n-background/80 transition-colors duration-200"
-  >
-    <div class="flex items-start gap-2">
-      <Icon
-        icon="i-lucide-sparkles"
-        class="w-4 h-4 mt-0.5 flex-shrink-0 text-n-slate-9"
-      />
-      <div class="text-sm text-n-slate-11">
-        {{ content }}
-      </div>
-    </div>
-  </div>
-</template>
@@ -1,34 +0,0 @@
-<script setup>
-import CopilotThinkingGroup from './CopilotThinkingGroup.vue';
-
-const messages = [
-  {
-    id: 1,
-    content: 'Analyzing the user query',
-    reasoning: 'Breaking down the request into actionable steps',
-  },
-  {
-    id: 2,
-    content: 'Searching codebase',
-    reasoning: 'Looking for relevant files and functions',
-  },
-  {
-    id: 3,
-    content: 'Generating response',
-    reasoning: 'Composing a helpful and accurate answer',
-  },
-];
-</script>
-
-<template>
-  <Story title="Captain/Copilot/CopilotThinkingGroup" group="components">
-    <Variant title="Default">
-      <CopilotThinkingGroup :messages="messages" />
-    </Variant>
-
-    <Variant title="With Default Collapsed">
-      <!-- eslint-disable-next-line -->
-      <CopilotThinkingGroup :messages="messages" :default-collapsed="true" />
-    </Variant>
-  </Story>
-</template>
@@ -1,61 +0,0 @@
-<script setup>
-import { ref, watch, computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import Icon from '../icon/Icon.vue';
-import CopilotThinkingBlock from './CopilotThinkingBlock.vue';
-
-const props = defineProps({
-  messages: { type: Array, required: true },
-  defaultCollapsed: { type: Boolean, default: false },
-});
-const { t } = useI18n();
-const isExpanded = ref(!props.defaultCollapsed);
-
-const thinkingCount = computed(() => props.messages.length);
-
-watch(
-  () => props.defaultCollapsed,
-  newValue => {
-    if (newValue) {
-      isExpanded.value = false;
-    }
-  }
-);
-</script>
-
-<template>
-  <div class="flex flex-col gap-2">
-    <button
-      class="group flex items-center gap-2 text-xs text-n-slate-10 hover:text-n-slate-11 transition-colors duration-200 -ml-3"
-      @click="isExpanded = !isExpanded"
-    >
-      <Icon
-        :icon="isExpanded ? 'i-lucide-chevron-down' : 'i-lucide-chevron-right'"
-        class="w-4 h-4 transition-transform duration-200 group-hover:scale-110"
-      />
-      <span class="flex items-center gap-2">
-        {{ t('CAPTAIN.COPILOT.SHOW_STEPS') }}
-        <span
-          class="inline-flex items-center justify-center h-4 min-w-4 px-1 text-xs font-medium rounded-full bg-n-solid-3 text-n-slate-11"
-        >
-          {{ thinkingCount }}
-        </span>
-      </span>
-    </button>
-    <div
-      v-show="isExpanded"
-      class="space-y-3 transition-all duration-200"
-      :class="{
-        'opacity-100': isExpanded,
-        'opacity-0 max-h-0 overflow-hidden': !isExpanded,
-      }"
-    >
-      <CopilotThinkingBlock
-        v-for="message in messages"
-        :key="message.id"
-        :content="message.content"
-        :reasoning="message.reasoning"
-      />
-    </div>
-  </div>
-</template>
@@ -4,7 +4,6 @@ import { useMapGetter, useStore } from 'dashboard/composables/store';
 import wootConstants from 'dashboard/constants/globals';
 import { useAlert } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
-import { useImpersonation } from 'dashboard/composables/useImpersonation';

 import {
  DropdownContainer,
@@ -21,8 +20,6 @@ const currentUserAvailability = useMapGetter('getCurrentUserAvailability');
 const currentAccountId = useMapGetter('getCurrentAccountId');
 const currentUserAutoOffline = useMapGetter('getCurrentUserAutoOffline');

-const { isImpersonating } = useImpersonation();
-
 const { AVAILABILITY_STATUS_KEYS } = wootConstants;
 const statusList = computed(() => {
  return [
@@ -49,10 +46,6 @@ const activeStatus = computed(() => {
 });

 function changeAvailabilityStatus(availability) {
-  if (isImpersonating.value) {
-    useAlert(t('PROFILE_SETTINGS.FORM.AVAILABILITY.IMPERSONATING_ERROR'));
-    return;
-  }
  try {
    store.dispatch('updateAvailability', {
      availability,
@@ -1,7 +1,6 @@
 <script>
 import { mapGetters } from 'vuex';
 import { useAlert } from 'dashboard/composables';
-import { useImpersonation } from 'dashboard/composables/useImpersonation';
 import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
 import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
 import WootDropdownHeader from 'shared/components/ui/dropdown/DropdownHeader.vue';
@@ -21,10 +20,6 @@ export default {
    AvailabilityStatusBadge,
    NextButton,
  },
-  setup() {
-    const { isImpersonating } = useImpersonation();
-    return { isImpersonating };
-  },
  data() {
    return {
      isStatusMenuOpened: false,
@@ -78,13 +73,6 @@ export default {
      });
    },
    changeAvailabilityStatus(availability) {
-      if (this.isImpersonating) {
-        useAlert(
-          this.$t('PROFILE_SETTINGS.FORM.AVAILABILITY.IMPERSONATING_ERROR')
-        );
-        return;
-      }
-
      if (this.isUpdating) {
        return;
      }
@@ -38,7 +38,7 @@ const currentSortBy = computed(() => {
  );
 });

-const chatStatusOptions = computed(() => [
+const chatStatusOptions = [
  {
    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.open.TEXT'),
    value: 'open',
@@ -59,9 +59,9 @@ const chatStatusOptions = computed(() => [
    label: t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS.all.TEXT'),
    value: 'all',
  },
-]);
+];

-const chatSortOptions = computed(() => [
+const chatSortOptions = [
  {
    label: t('CHAT_LIST.SORT_ORDER_ITEMS.last_activity_at_asc.TEXT'),
    value: 'last_activity_at_asc',
@@ -94,18 +94,15 @@ const chatSortOptions = computed(() => [
    label: t('CHAT_LIST.SORT_ORDER_ITEMS.waiting_since_desc.TEXT'),
    value: 'waiting_since_desc',
  },
-]);
+];

 const activeChatStatusLabel = computed(
  () =>
-    chatStatusOptions.value.find(m => m.value === chatStatusFilter.value)
-      ?.label || ''
+    chatStatusOptions.find(m => m.value === chatStatusFilter.value)?.label || ''
 );

 const activeChatSortLabel = computed(
-  () =>
-    chatSortOptions.value.find(m => m.value === chatSortFilter.value)?.label ||
-    ''
+  () => chatSortOptions.find(m => m.value === chatSortFilter.value)?.label || ''
 );

 const saveSelectedFilter = (type, value) => {
@@ -1,37 +0,0 @@
-import { describe, it, expect, beforeEach, vi } from 'vitest';
-import { useImpersonation } from '../useImpersonation';
-
-vi.mock('shared/helpers/sessionStorage', () => ({
-  __esModule: true,
-  default: {
-    get: vi.fn(),
-    set: vi.fn(),
-  },
-}));
-
-import SessionStorage from 'shared/helpers/sessionStorage';
-import { SESSION_STORAGE_KEYS } from 'dashboard/constants/sessionStorage';
-
-describe('useImpersonation', () => {
-  beforeEach(() => {
-    vi.clearAllMocks();
-  });
-
-  it('should return true if impersonation flag is set in session storage', () => {
-    SessionStorage.get.mockReturnValue(true);
-    const { isImpersonating } = useImpersonation();
-    expect(isImpersonating.value).toBe(true);
-    expect(SessionStorage.get).toHaveBeenCalledWith(
-      SESSION_STORAGE_KEYS.IMPERSONATION_USER
-    );
-  });
-
-  it('should return false if impersonation flag is not set in session storage', () => {
-    SessionStorage.get.mockReturnValue(false);
-    const { isImpersonating } = useImpersonation();
-    expect(isImpersonating.value).toBe(false);
-    expect(SessionStorage.get).toHaveBeenCalledWith(
-      SESSION_STORAGE_KEYS.IMPERSONATION_USER
-    );
-  });
-});
@@ -1,10 +0,0 @@
-import { computed } from 'vue';
-import SessionStorage from 'shared/helpers/sessionStorage';
-import { SESSION_STORAGE_KEYS } from 'dashboard/constants/sessionStorage';
-
-export function useImpersonation() {
-  const isImpersonating = computed(() => {
-    return SessionStorage.get(SESSION_STORAGE_KEYS.IMPERSONATION_USER);
-  });
-  return { isImpersonating };
-}
@@ -1,3 +0,0 @@
-export const SESSION_STORAGE_KEYS = {
-  IMPERSONATION_USER: 'impersonationUser',
-};
@@ -59,11 +59,6 @@
        "ERROR_MESSAGE": "Could not update bot. Please try again."
      }
    },
-    "ACCESS_TOKEN": {
-      "TITLE": "Access Token",
-      "DESCRIPTION": "Copy the access token and save it securely",
-      "COPY_SUCCESSFUL": "Access token copied to clipboard"
-    },
    "FORM": {
      "AVATAR": {
        "LABEL": "Bot avatar"
@@ -458,10 +458,6 @@
            "PLACEHOLDER": "Add Twitter"
          }
        }
-      },
-      "DELETE_CONTACT": {
-        "MESSAGE": "This action is permanent and irreversible.",
-        "BUTTON": "Delete now"
      }
    },
    "DETAILS": {
@@ -471,7 +467,7 @@
      "DELETE_CONTACT": "Delete contact",
      "DELETE_DIALOG": {
        "TITLE": "Confirm Deletion",
-        "DESCRIPTION": "Are you sure you want to delete this contact?",
+        "DESCRIPTION": "Are you sure you want to delete this {contactName} contact?",
        "CONFIRM": "Yes, Delete",
        "API": {
          "SUCCESS_MESSAGE": "Contact deleted successfully",
@@ -327,14 +327,12 @@
    "NAME": "Captain",
    "HEADER_KNOW_MORE": "Know more",
    "COPILOT": {
-      "TITLE": "Copilot",
      "SEND_MESSAGE": "Send message...",
      "EMPTY_MESSAGE": "There was an error generating the response. Please try again.",
      "LOADER": "Captain is thinking",
      "YOU": "You",
      "USE": "Use this",
      "RESET": "Reset",
-      "SHOW_STEPS": "Show steps",
      "SELECT_ASSISTANT": "Select Assistant",
      "PROMPTS": {
        "SUMMARIZE": {
@@ -185,8 +185,7 @@
          "OFFLINE": "Offline"
        },
        "SET_AVAILABILITY_SUCCESS": "Availability has been set successfully",
-        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again",
-        "IMPERSONATING_ERROR": "Cannot change availability while impersonating a user"
+        "SET_AVAILABILITY_ERROR": "Couldn't set availability, please try again"
      },
      "EMAIL": {
        "LABEL": "Your email address",
@@ -5,15 +5,12 @@ import { useAlert } from 'dashboard/composables';
 import { useI18n } from 'vue-i18n';
 import { required, helpers, url } from '@vuelidate/validators';
 import { useVuelidate } from '@vuelidate/core';
-import { copyTextToClipboard } from 'shared/helpers/clipboard';
-import { useToggle } from '@vueuse/core';

 import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
 import NextButton from 'dashboard/components-next/button/Button.vue';
 import Input from 'dashboard/components-next/input/Input.vue';
 import TextArea from 'dashboard/components-next/textarea/TextArea.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
-import AccessToken from 'dashboard/routes/dashboard/settings/profile/AccessToken.vue';

 const props = defineProps({
  type: {
@@ -45,9 +42,6 @@ const formState = reactive({
  botAvatarUrl: '',
 });

-const [showAccessToken, toggleAccessToken] = useToggle();
-const accessToken = ref('');
-
 const v$ = useVuelidate(
  {
    botName: {
@@ -76,22 +70,11 @@ const isLoading = computed(() =>
    : uiFlags.value.isUpdating
 );

-const dialogTitle = computed(() => {
-  if (showAccessToken.value) {
-    return t('AGENT_BOTS.ACCESS_TOKEN.TITLE');
-  }
-
-  return props.type === MODAL_TYPES.CREATE
+const dialogTitle = computed(() =>
+  props.type === MODAL_TYPES.CREATE
    ? t('AGENT_BOTS.ADD.TITLE')
-    : t('AGENT_BOTS.EDIT.TITLE');
-});
-
-const dialogDescription = computed(() => {
-  if (showAccessToken.value) {
-    return t('AGENT_BOTS.ACCESS_TOKEN.DESCRIPTION');
-  }
-  return '';
-});
+    : t('AGENT_BOTS.EDIT.TITLE')
+);

 const confirmButtonLabel = computed(() =>
  props.type === MODAL_TYPES.CREATE
@@ -107,13 +90,6 @@ const botUrlError = computed(() =>
  v$.value.botUrl.$error ? v$.value.botUrl.$errors[0]?.$message : ''
 );

-const showAccessTokenInput = computed(
-  () =>
-    showAccessToken.value ||
-    props.type === MODAL_TYPES.EDIT ||
-    accessToken.value
-);
-
 const resetForm = () => {
  Object.assign(formState, {
    botName: '',
@@ -152,7 +128,6 @@ const handleAvatarDelete = async () => {
 const handleSubmit = async () => {
  v$.value.$touch();
  if (v$.value.$invalid) return;
-  if (showAccessToken.value) return;

  const botData = {
    name: formState.botName,
@@ -169,7 +144,7 @@ const handleSubmit = async () => {
      ? botData
      : { id: props.selectedBot.id, data: botData };

-    const response = await store.dispatch(
+    await store.dispatch(
      `agentBots/${isCreate ? 'create' : 'update'}`,
      actionPayload
    );
@@ -179,21 +154,7 @@ const handleSubmit = async () => {
      : t('AGENT_BOTS.EDIT.API.SUCCESS_MESSAGE');
    useAlert(alertKey);

-    // Show access token after creation
-    if (isCreate) {
-      const { access_token: responseAccessToken, id } = response || {};
-
-      if (id && responseAccessToken) {
-        accessToken.value = responseAccessToken;
-        toggleAccessToken(true);
-      } else {
-        accessToken.value = '';
-        dialogRef.value.close();
-      }
-    } else {
-      dialogRef.value.close();
-    }
-
+    dialogRef.value.close();
    resetForm();
  } catch (error) {
    const errorKey = isCreate
@@ -205,43 +166,17 @@ const handleSubmit = async () => {

 const initializeForm = () => {
  if (props.selectedBot && Object.keys(props.selectedBot).length) {
-    const {
-      name,
-      description,
-      outgoing_url: botUrl,
-      thumbnail,
-      bot_config: botConfig,
-      access_token: botAccessToken,
-    } = props.selectedBot;
+    const { name, description, outgoing_url, thumbnail, bot_config } =
+      props.selectedBot;
    formState.botName = name || '';
    formState.botDescription = description || '';
-    formState.botUrl = botUrl || botConfig?.webhook_url || '';
+    formState.botUrl = outgoing_url || bot_config?.webhook_url || '';
    formState.botAvatarUrl = thumbnail || '';
-
-    if (botAccessToken && props.type === MODAL_TYPES.EDIT) {
-      accessToken.value = botAccessToken;
-    }
  } else {
    resetForm();
  }
 };

-const onCopyToken = async value => {
-  await copyTextToClipboard(value);
-  useAlert(t('COMPONENTS.CODE.COPY_SUCCESSFUL'));
-};
-
-const closeModal = () => {
-  if (!showAccessToken.value) v$.value?.$reset();
-  accessToken.value = '';
-  toggleAccessToken(false);
-};
-
-const onClickClose = () => {
-  closeModal();
-  dialogRef.value.close();
-};
-
 watch(() => props.selectedBot, initializeForm, { immediate: true, deep: true });

 defineExpose({ dialogRef });
@@ -252,68 +187,48 @@ defineExpose({ dialogRef });
    ref="dialogRef"
    type="edit"
    :title="dialogTitle"
-    :description="dialogDescription"
    :show-cancel-button="false"
    :show-confirm-button="false"
-    @close="closeModal"
+    @close="v$.$reset()"
  >
    <form class="flex flex-col gap-4" @submit.prevent="handleSubmit">
-      <div
-        v-if="!showAccessToken || type === MODAL_TYPES.EDIT"
-        class="flex flex-col gap-4"
-      >
-        <div class="mb-2 flex flex-col items-start">
-          <span class="mb-2 text-sm font-medium text-n-slate-12">
-            {{ $t('AGENT_BOTS.FORM.AVATAR.LABEL') }}
-          </span>
-          <Avatar
-            :src="formState.botAvatarUrl"
-            :name="formState.botName"
-            :size="68"
-            allow-upload
-            icon-name="i-lucide-bot-message-square"
-            @upload="handleImageUpload"
-            @delete="handleAvatarDelete"
-          />
-        </div>
-
-        <Input
-          id="bot-name"
-          v-model="formState.botName"
-          :label="$t('AGENT_BOTS.FORM.NAME.LABEL')"
-          :placeholder="$t('AGENT_BOTS.FORM.NAME.PLACEHOLDER')"
-          :message="botNameError"
-          :message-type="botNameError ? 'error' : 'info'"
-          @blur="v$.botName.$touch()"
-        />
-
-        <TextArea
-          id="bot-description"
-          v-model="formState.botDescription"
-          :label="$t('AGENT_BOTS.FORM.DESCRIPTION.LABEL')"
-          :placeholder="$t('AGENT_BOTS.FORM.DESCRIPTION.PLACEHOLDER')"
-        />
-
-        <Input
-          id="bot-url"
-          v-model="formState.botUrl"
-          :label="$t('AGENT_BOTS.FORM.WEBHOOK_URL.LABEL')"
-          :placeholder="$t('AGENT_BOTS.FORM.WEBHOOK_URL.PLACEHOLDER')"
-          :message="botUrlError"
-          :message-type="botUrlError ? 'error' : 'info'"
-          @blur="v$.botUrl.$touch()"
+      <div class="mb-2 flex flex-col items-start">
+        <span class="mb-2 text-sm font-medium text-n-slate-12">
+          {{ $t('AGENT_BOTS.FORM.AVATAR.LABEL') }}
+        </span>
+        <Avatar
+          :src="formState.botAvatarUrl"
+          :name="formState.botName"
+          :size="68"
+          allow-upload
+          @upload="handleImageUpload"
+          @delete="handleAvatarDelete"
        />
      </div>

-      <div v-if="showAccessTokenInput" class="flex flex-col gap-1">
-        <label
-          v-if="type === MODAL_TYPES.EDIT"
-          class="mb-0.5 text-sm font-medium text-n-slate-12"
-        >
-          {{ $t('AGENT_BOTS.ACCESS_TOKEN.TITLE') }}
-        </label>
-        <AccessToken :value="accessToken" @on-copy="onCopyToken" />
-      </div>
+      <Input
+        v-model="formState.botName"
+        :label="$t('AGENT_BOTS.FORM.NAME.LABEL')"
+        :placeholder="$t('AGENT_BOTS.FORM.NAME.PLACEHOLDER')"
+        :message="botNameError"
+        :message-type="botNameError ? 'error' : 'info'"
+        @blur="v$.botName.$touch()"
+      />
+
+      <TextArea
+        v-model="formState.botDescription"
+        :label="$t('AGENT_BOTS.FORM.DESCRIPTION.LABEL')"
+        :placeholder="$t('AGENT_BOTS.FORM.DESCRIPTION.PLACEHOLDER')"
+      />
+
+      <Input
+        v-model="formState.botUrl"
+        :label="$t('AGENT_BOTS.FORM.WEBHOOK_URL.LABEL')"
+        :placeholder="$t('AGENT_BOTS.FORM.WEBHOOK_URL.PLACEHOLDER')"
+        :message="botUrlError"
+        :message-type="botUrlError ? 'error' : 'info'"
+        @blur="v$.botUrl.$touch()"
+      />

      <div class="flex items-center justify-end w-full gap-2 px-0 py-2">
        <NextButton
@@ -321,10 +236,9 @@ defineExpose({ dialogRef });
          slate
          type="reset"
          :label="$t('AGENT_BOTS.FORM.CANCEL')"
-          @click="onClickClose()"
+          @click="dialogRef.close()"
        />
        <NextButton
-          v-if="!showAccessToken"
          type="submit"
          data-testid="label-submit"
          :label="confirmButtonLabel"
@@ -39,7 +39,6 @@ const onClick = () => {
      <template #masked>
        <button
          class="absolute top-1.5 ltr:right-0.5 rtl:left-0.5"
-          type="button"
          @click="toggleMasked"
        >
          <fluent-icon :icon="maskIcon" :size="16" />
@@ -47,7 +46,7 @@ const onClick = () => {
      </template>
    </woot-input>
    <FormButton
-      type="button"
+      type="submit"
      size="large"
      icon="text-copy"
      variant="outline"
@@ -2,8 +2,6 @@ import types from '../mutation-types';
 import authAPI from '../../api/auth';

 import { setUser, clearCookiesOnLogout } from '../utils/api';
-import SessionStorage from 'shared/helpers/sessionStorage';
-import { SESSION_STORAGE_KEYS } from 'dashboard/constants/sessionStorage';

 const initialState = {
  currentUser: {
@@ -147,15 +145,8 @@ export const actions = {
  updateUISettings: async ({ commit }, params) => {
    try {
      commit(types.SET_CURRENT_USER_UI_SETTINGS, params);
-
-      const isImpersonating = SessionStorage.get(
-        SESSION_STORAGE_KEYS.IMPERSONATION_USER
-      );
-
-      if (!isImpersonating) {
-        const response = await authAPI.updateUISettings(params);
-        commit(types.SET_CURRENT_USER, response.data);
-      }
+      const response = await authAPI.updateUISettings(params);
+      commit(types.SET_CURRENT_USER, response.data);
    } catch (error) {
      // Ignore error
    }
@@ -2,9 +2,7 @@ import fromUnixTime from 'date-fns/fromUnixTime';
 import differenceInDays from 'date-fns/differenceInDays';
 import Cookies from 'js-cookie';
 import { LOCAL_STORAGE_KEYS } from 'dashboard/constants/localStorage';
-import { SESSION_STORAGE_KEYS } from 'dashboard/constants/sessionStorage';
 import { LocalStorage } from 'shared/helpers/localStorage';
-import SessionStorage from 'shared/helpers/sessionStorage';
 import { emitter } from 'shared/helpers/mitt';
 import {
  ANALYTICS_IDENTITY,
@@ -46,10 +44,6 @@ export const clearLocalStorageOnLogout = () => {
  LocalStorage.remove(LOCAL_STORAGE_KEYS.DRAFT_MESSAGES);
 };

-export const clearSessionStorageOnLogout = () => {
-  SessionStorage.remove(SESSION_STORAGE_KEYS.IMPERSONATION_USER);
-};
-
 export const deleteIndexedDBOnLogout = async () => {
  let dbs = [];
  try {
@@ -81,7 +75,6 @@ export const clearCookiesOnLogout = () => {
  emitter.emit(ANALYTICS_RESET);
  clearBrowserSessionCookies();
  clearLocalStorageOnLogout();
-  clearSessionStorageOnLogout();
  const globalConfig = window.globalConfig || {};
  const logoutRedirectLink = globalConfig.LOGOUT_REDIRECT_LINK || '/';
  window.location = logoutRedirectLink;
@@ -1,26 +0,0 @@
-export default {
-  clearAll() {
-    window.sessionStorage.clear();
-  },
-
-  get(key) {
-    try {
-      const value = window.sessionStorage.getItem(key);
-      return value ? JSON.parse(value) : null;
-    } catch (error) {
-      return window.sessionStorage.getItem(key);
-    }
-  },
-
-  set(key, value) {
-    if (typeof value === 'object') {
-      window.sessionStorage.setItem(key, JSON.stringify(value));
-    } else {
-      window.sessionStorage.setItem(key, value);
-    }
-  },
-
-  remove(key) {
-    window.sessionStorage.removeItem(key);
-  },
-};
@@ -1,137 +0,0 @@
-import SessionStorage from '../sessionStorage';
-
-// Mocking sessionStorage
-const sessionStorageMock = (() => {
-  let store = {};
-  return {
-    getItem: key => store[key] || null,
-    setItem: (key, value) => {
-      store[key] = String(value);
-    },
-    removeItem: key => delete store[key],
-    clear: () => {
-      store = {};
-    },
-  };
-})();
-
-Object.defineProperty(window, 'sessionStorage', {
-  value: sessionStorageMock,
-});
-
-describe('SessionStorage utility', () => {
-  beforeEach(() => {
-    sessionStorage.clear();
-  });
-
-  describe('clearAll method', () => {
-    it('should clear all items from sessionStorage', () => {
-      sessionStorage.setItem('testKey1', 'testValue1');
-      sessionStorage.setItem('testKey2', 'testValue2');
-
-      SessionStorage.clearAll();
-
-      expect(sessionStorage.getItem('testKey1')).toBeNull();
-      expect(sessionStorage.getItem('testKey2')).toBeNull();
-    });
-  });
-
-  describe('get method', () => {
-    it('should retrieve and parse JSON values correctly', () => {
-      const testObject = { a: 1, b: 'test' };
-      sessionStorage.setItem('testKey', JSON.stringify(testObject));
-
-      expect(SessionStorage.get('testKey')).toEqual(testObject);
-    });
-
-    it('should return null for non-existent keys', () => {
-      expect(SessionStorage.get('nonExistentKey')).toBeNull();
-    });
-
-    it('should handle non-JSON values by returning the raw value', () => {
-      sessionStorage.setItem('testKey', 'plain string value');
-
-      expect(SessionStorage.get('testKey')).toBe('plain string value');
-    });
-
-    it('should handle malformed JSON gracefully', () => {
-      sessionStorage.setItem('testKey', '{malformed:json}');
-
-      expect(SessionStorage.get('testKey')).toBe('{malformed:json}');
-    });
-  });
-
-  describe('set method', () => {
-    it('should store object values as JSON strings', () => {
-      const testObject = { a: 1, b: 'test' };
-      SessionStorage.set('testKey', testObject);
-
-      expect(sessionStorage.getItem('testKey')).toBe(
-        JSON.stringify(testObject)
-      );
-    });
-
-    it('should store primitive values directly', () => {
-      SessionStorage.set('stringKey', 'test string');
-      expect(sessionStorage.getItem('stringKey')).toBe('test string');
-
-      SessionStorage.set('numberKey', 42);
-      expect(sessionStorage.getItem('numberKey')).toBe('42');
-
-      SessionStorage.set('booleanKey', true);
-      expect(sessionStorage.getItem('booleanKey')).toBe('true');
-    });
-
-    it('should handle null values', () => {
-      SessionStorage.set('nullKey', null);
-
-      expect(sessionStorage.getItem('nullKey')).toBe('null');
-      expect(SessionStorage.get('nullKey')).toBeNull();
-    });
-
-    it('should handle undefined values', () => {
-      SessionStorage.set('undefinedKey', undefined);
-
-      expect(sessionStorage.getItem('undefinedKey')).toBe('undefined');
-    });
-  });
-
-  describe('remove method', () => {
-    it('should remove an item from sessionStorage', () => {
-      SessionStorage.set('testKey', 'testValue');
-      expect(SessionStorage.get('testKey')).toBe('testValue');
-
-      SessionStorage.remove('testKey');
-
-      expect(SessionStorage.get('testKey')).toBeNull();
-    });
-
-    it('should do nothing when removing a non-existent key', () => {
-      expect(() => {
-        SessionStorage.remove('nonExistentKey');
-      }).not.toThrow();
-    });
-  });
-
-  describe('Integration of methods', () => {
-    it('should set, get, and remove values correctly', () => {
-      SessionStorage.set('testKey', { value: 'test' });
-
-      expect(SessionStorage.get('testKey')).toEqual({ value: 'test' });
-
-      SessionStorage.remove('testKey');
-      expect(SessionStorage.get('testKey')).toBeNull();
-    });
-
-    it('should correctly handle impersonation flag (common use case)', () => {
-      SessionStorage.set('impersonationUser', true);
-
-      expect(SessionStorage.get('impersonationUser')).toBe(true);
-
-      expect(sessionStorage.getItem('impersonationUser')).toBe('true');
-
-      SessionStorage.remove('impersonationUser');
-      expect(SessionStorage.get('impersonationUser')).toBeNull();
-    });
-  });
-});
@@ -6,8 +6,7 @@ import { parseBoolean } from '@chatwoot/utils';
 import { useAlert } from 'dashboard/composables';
 import { required, email } from '@vuelidate/validators';
 import { useVuelidate } from '@vuelidate/core';
-import { SESSION_STORAGE_KEYS } from 'dashboard/constants/sessionStorage';
-import SessionStorage from 'shared/helpers/sessionStorage';
+
 // mixins
 import globalConfigMixin from 'shared/mixins/globalConfigMixin';

@@ -22,8 +21,6 @@ const ERROR_MESSAGES = {
  'business-account-only': 'LOGIN.OAUTH.BUSINESS_ACCOUNTS_ONLY',
 };

-const IMPERSONATION_URL_SEARCH_KEY = 'impersonation';
-
 export default {
  components: {
    FormInput,
@@ -115,14 +112,6 @@ export default {
      this.loginApi.message = message;
      useAlert(this.loginApi.message);
    },
-    handleImpersonation() {
-      // Detects impersonation mode via URL and sets a session flag to prevent user settings changes during impersonation.
-      const urlParams = new URLSearchParams(window.location.search);
-      const impersonation = urlParams.get(IMPERSONATION_URL_SEARCH_KEY);
-      if (impersonation) {
-        SessionStorage.set(SESSION_STORAGE_KEYS.IMPERSONATION_USER, true);
-      }
-    },
    submitLogin() {
      this.loginApi.hasErrored = false;
      this.loginApi.showLoading = true;
@@ -139,7 +128,6 @@ export default {

      login(credentials)
        .then(() => {
-          this.handleImpersonation();
          this.showAlertMessage(this.$t('LOGIN.API.SUCCESS_MESSAGE'));
        })
        .catch(response => {
@@ -31,7 +31,7 @@ class ApplicationMailbox < ActionMailbox::Base
    end

    def in_reply_to_matches?(in_reply_to)
-      Array.wrap(in_reply_to).any? { it.match?(CONVERSATION_MESSAGE_ID_PATTERN) }
+      Array.wrap(in_reply_to).any? { _1.match?(CONVERSATION_MESSAGE_ID_PATTERN) }
    end

    # checks if follow this pattern  send it to reply_mailbox
@@ -97,8 +97,8 @@ class Account < ApplicationRecord

  has_one_attached :contacts_export

-  enum :locale, LANGUAGES_CONFIG.map { |key, val| [val[:iso_639_1_code], key] }.to_h, prefix: true
-  enum :status, { active: 0, suspended: 1 }
+  enum locale: LANGUAGES_CONFIG.map { |key, val| [val[:iso_639_1_code], key] }.to_h
+  enum status: { active: 0, suspended: 1 }

  scope :with_auto_resolve, -> { where("(settings ->> 'auto_resolve_after')::int IS NOT NULL") }

@@ -20,10 +20,6 @@ module SsoAuthenticatable
    "#{ENV.fetch('FRONTEND_URL', nil)}/app/login?email=#{encoded_email}&sso_auth_token=#{generate_sso_auth_token}"
  end

-  def generate_sso_link_with_impersonation
-    "#{generate_sso_link}&impersonation=true"
-  end
-
  private

  def sso_token_key(token)
@@ -128,12 +128,6 @@ class Conversation < ApplicationRecord
    additional_attributes&.dig('conversation_language')
  end

-  # Be aware: The precision of created_at and last_activity_at may differ from Ruby's Time precision.
-  # Our DB column (see schema) stores timestamps with second-level precision (no microseconds), so
-  # if you assign a Ruby Time with microseconds, the DB will truncate it. This may cause subtle differences
-  # if you compare or copy these values in Ruby, also in our specs
-  # So in specs rely on to be_with(1.second) instead of to eq()
-  # TODO: Migrate to use a timestamp with microsecond precision
  def last_activity_at
    self[:last_activity_at] || created_at
  end
@@ -16,8 +16,8 @@
 #  index_email_templates_on_name_and_account_id  (name,account_id) UNIQUE
 #
 class EmailTemplate < ApplicationRecord
-  enum :locale, LANGUAGES_CONFIG.map { |key, val| [val[:iso_639_1_code], key] }.to_h, prefix: true
-  enum :template_type, { layout: 0, content: 1 }
+  enum locale: LANGUAGES_CONFIG.map { |key, val| [val[:iso_639_1_code], key] }.to_h
+  enum template_type: { layout: 0, content: 1 }
  belongs_to :account, optional: true

  validates :name, uniqueness: { scope: :account }
@@ -19,7 +19,7 @@ class InstallationConfig < ApplicationRecord
  # https://discuss.rubyonrails.org/t/cve-2022-32224-possible-rce-escalation-bug-with-serialized-columns-in-active-record/81017
  # FIX ME : fixes breakage of installation config. we need to migrate.
  # Fix configuration in application.rb
-  serialize :serialized_value, coder: YAML, type: ActiveSupport::HashWithIndifferentAccess
+  serialize :serialized_value, ActiveSupport::HashWithIndifferentAccess

  before_validation :set_lock
  validates :name, presence: true
@@ -32,10 +32,6 @@ class InstallationConfig < ApplicationRecord
  after_commit :clear_cache

  def value
-    # This is an extra hack again cause of the YAML serialization, in case of new object initialization in super admin
-    # It was throwing error as the default value of column '{}' was failing in deserialization.
-    return {}.with_indifferent_access if new_record? && @attributes['serialized_value']&.value_before_type_cast == '{}'
-
    serialized_value[:value]
  end

@@ -185,13 +185,7 @@ class Message < ApplicationRecord
    # move this to a presenter
    return self[:content] if !input_csat? || inbox.web_widget?

-    survey_link = "#{ENV.fetch('FRONTEND_URL', nil)}/survey/responses/#{conversation.uuid}"
-
-    if inbox.csat_config&.dig('message').present?
-      "#{inbox.csat_config['message']} #{survey_link}"
-    else
-      I18n.t('conversations.survey.response', link: survey_link)
-    end
+    I18n.t('conversations.survey.response', link: "#{ENV.fetch('FRONTEND_URL', nil)}/survey/responses/#{conversation.uuid}")
  end

  def email_notifiable_message?
@@ -109,8 +109,8 @@ class User < ApplicationRecord
    self.email = email.try(:downcase)
  end

-  def send_devise_notification(notification, *)
-    devise_mailer.with(account: Current.account).send(notification, self, *).deliver_later
+  def send_devise_notification(notification, *args)
+    devise_mailer.with(account: Current.account).send(notification, self, *args).deliver_later
  end

  def set_password_and_uid
@@ -1,36 +0,0 @@
-# frozen_string_literal: true
-
-class Account::SignUpEmailValidationService
-  include CustomExceptions::Account
-  attr_reader :email
-
-  def initialize(email)
-    @email = email
-  end
-
-  def perform
-    address = ValidEmail2::Address.new(email)
-
-    raise InvalidEmail.new({ valid: false, disposable: nil }) unless address.valid?
-
-    raise InvalidEmail.new({ domain_blocked: true }) if domain_blocked?
-
-    raise InvalidEmail.new({ valid: true, disposable: true }) if address.disposable?
-
-    true
-  end
-
-  private
-
-  def domain_blocked?
-    domain = email.split('@').last&.downcase
-    blocked_domains.any? { |blocked_domain| domain.match?(blocked_domain.downcase) }
-  end
-
-  def blocked_domains
-    domains = GlobalConfigService.load('BLOCKED_EMAIL_DOMAINS', '')
-    return [] if domains.blank?
-
-    domains.split("\n").map(&:strip)
-  end
-end
@@ -28,6 +28,16 @@ class Conversations::FilterService < FilterService
      :taggings, :inbox, { assignee: { avatar_attachment: [:blob] } }, { contact: { avatar_attachment: [:blob] } }, :team, :messages, :contact_inbox
    )

+    account_user = @account.account_users.find_by(user_id: @user.id)
+    is_administrator = account_user&.role == 'administrator'
+
+    # Ensure we only include conversations from inboxes the user has access to
+    unless is_administrator
+      inbox_ids = @user.inboxes.where(account_id: @account.id).pluck(:id)
+      conversations = conversations.where(inbox_id: inbox_ids)
+    end
+
+    # Apply permission-based filtering
    Conversations::PermissionFilterService.new(
      conversations,
      @user,
@@ -8,23 +8,9 @@ class Conversations::PermissionFilterService
  end

  def perform
-    return conversations if user_role == 'administrator'
-
-    accessible_conversations
-  end
-
-  private
-
-  def accessible_conversations
-    conversations.where(inbox: user.inboxes.where(account_id: account.id))
-  end
-
-  def account_user
-    AccountUser.find_by(account_id: account.id, user_id: user.id)
-  end
-
-  def user_role
-    account_user&.role
+    # The base implementation simply returns all conversations
+    # Enterprise edition extends this with permission-based filtering
+    conversations
  end
 end

@@ -12,6 +12,7 @@ class MessageTemplates::Template::CsatSurvey
  private

  delegate :contact, :account, :inbox, to: :conversation
+  delegate :csat_config, to: :inbox

  def should_send_csat_survey?
    return true unless survey_rules_configured?
@@ -137,19 +137,14 @@ class Twilio::IncomingMessageService
  end

  def download_with_auth(media_url)
-    auth_credentials = if twilio_channel.api_key_sid.present?
-                         # When using api_key_sid, the auth token should be the api_secret_key
-                         [twilio_channel.api_key_sid, twilio_channel.auth_token]
-                       else
-                         # When using account_sid, the auth token is the account's auth token
-                         [twilio_channel.account_sid, twilio_channel.auth_token]
-                       end
-
-    Down.download(media_url, http_basic_authentication: auth_credentials)
+    Down.download(
+      media_url,
+      http_basic_authentication: [twilio_channel.account_sid, twilio_channel.auth_token || twilio_channel.api_key_sid]
+    )
  end

  def handle_download_attachment_error(error, media_url)
-    Rails.logger.info "Error downloading attachment from Twilio: #{error.message}: Retrying without auth"
+    Rails.logger.info "Error downloading attachment from Twilio: #{error.message}: Retrying"
    Down.download(media_url)
  rescue StandardError => e
    Rails.logger.info "Error downloading attachment from Twilio: #{e.message}: Skipping"
@@ -2,7 +2,7 @@
 <hr/>
  <div class="form-actions">
  <p class="text-color-red">Caution: Any actions executed after impersonate will appear as if performed by the impersonated user - [<%= page.resource.name %> ]</p>
-    <a class='button' target='_blank' href='<%= page.resource.generate_sso_link_with_impersonation %>'>Impersonate user </a>
+    <a class='button' target='_blank' href='<%= page.resource.generate_sso_link %>'>Impersonate user </a>
  </div>
 </section>

@@ -1,5 +1,5 @@
 shared: &shared
-  version: '4.2.0'
+  version: '4.1.0'

 development:
  <<: *shared
@@ -1,7 +1,3 @@
-# TODO: Phase out the custom ConnectionPool wrappers ($alfred / $velma),
-# switch to plain Redis clients here and let Rails 7.1+ handle pooling
-# via `pool:` in RedisCacheStore (see rack_attack initializer).
-
 # Alfred
 # Add here as you use it for more features
 # Used for Round Robin, Conversation Emails & Online Presence
@@ -14,11 +14,6 @@ Rails.application.config.middleware.insert_before 0, Rack::Cors do
    if ActiveModel::Type::Boolean.new.cast(ENV.fetch('CW_API_ONLY_SERVER', false)) || Rails.env.development?
      resource '*', headers: :any, methods: :any, expose: %w[access-token client uid expiry]
    end
-
-    # This is temporary fix for the issue the loading APIs from the frontend, we will remove this once we have a proper solution
-    if ActiveModel::Type::Boolean.new.cast(ENV.fetch('ENABLE_API_CORS', false))
-      resource '/api/*', headers: :any, methods: :any, expose: %w[access-token client uid expiry]
-    end
  end
 end

@@ -11,12 +11,7 @@ class Rack::Attack
  # Rack::Attack.cache.store = ActiveSupport::Cache::MemoryStore.new

  # https://github.com/rack/rack-attack/issues/102
-  # Rails 7.1 automatically adds its own ConnectionPool around RedisCacheStore.
-  # Because `$velma` is *already* a ConnectionPool, double-wrapping causes
-  # Redis calls like `get` to hit the outer wrapper and explode.
-  # `pool: false` tells Rails to skip its internal pool and use ours directly.
-  # TODO: We can use build in connection pool in future upgrade
-  Rack::Attack.cache.store = ActiveSupport::Cache::RedisCacheStore.new(redis: $velma, pool: false)
+  Rack::Attack.cache.store = ActiveSupport::Cache::RedisCacheStore.new(redis: $velma)

  class Request < ::Rack::Request
    # You many need to specify a method to fetch the correct remote IP address
@@ -84,6 +84,7 @@ dialogflow:
        {
          'project_id': { 'type': 'string' },
          'credentials': { 'type': 'object' },
+          'language_code': { 'type': 'string' },
        },
      'required': ['project_id', 'credentials'],
      'additionalProperties': false,
@@ -106,8 +107,101 @@ dialogflow:
        'validation-messages':
          { 'JSON': 'Invalid JSON', 'required': 'Credentials is required' },
      },
+      {
+        'label': 'Dialogflow Language Code',
+        'type': 'select',
+        'name': 'language_code',
+        'options': [
+          { 'label': 'en-US', 'value': 'en-US' },
+          { 'label': 'de', 'value': 'de' },
+          { 'label': 'de-at', 'value': 'de-at' },
+          { 'label': 'de-be', 'value': 'de-be' },
+          { 'label': 'de-ch', 'value': 'de-ch' },
+          { 'label': 'de-li', 'value': 'de-li' },
+          { 'label': 'en-au', 'value': 'en-au' },
+          { 'label': 'en-nz', 'value': 'en-nz' },
+          { 'label': 'en-pg', 'value': 'en-pg' },
+          { 'label': 'en-gb', 'value': 'en-gb' },
+          { 'label': 'en-bw', 'value': 'en-bw' },
+          { 'label': 'en-eg', 'value': 'en-eg' },
+          { 'label': 'en-gh', 'value': 'en-gh' },
+          { 'label': 'en-hk', 'value': 'en-hk' },
+          { 'label': 'en-ie', 'value': 'en-ie' },
+          { 'label': 'en-ke', 'value': 'en-ke' },
+          { 'label': 'en-mt', 'value': 'en-mt' },
+          { 'label': 'en-na', 'value': 'en-na' },
+          { 'label': 'en-ng', 'value': 'en-ng' },
+          { 'label': 'en-sg', 'value': 'en-sg' },
+          { 'label': 'en-tz', 'value': 'en-tz' },
+          { 'label': 'en-ug', 'value': 'en-ug' },
+          { 'label': 'en-za', 'value': 'en-za' },
+          { 'label': 'en-zm', 'value': 'en-zm' },
+          { 'label': 'en-zw', 'value': 'en-zw' },
+          { 'label': 'en-in', 'value': 'en-in' },
+          { 'label': 'en-mu', 'value': 'en-mu' },
+          { 'label': 'en', 'value': 'en' },
+          { 'label': 'en-ae', 'value': 'en-ae' },
+          { 'label': 'en-de', 'value': 'en-de' },
+          { 'label': 'en-id', 'value': 'en-id' },
+          { 'label': 'en-mm', 'value': 'en-mm' },
+          { 'label': 'en-my', 'value': 'en-my' },
+          { 'label': 'en-nl', 'value': 'en-nl' },
+          { 'label': 'en-ph', 'value': 'en-ph' },
+          { 'label': 'en-sa', 'value': 'en-sa' },
+          { 'label': 'en-se', 'value': 'en-se' },
+          { 'label': 'en-th', 'value': 'en-th' },
+          { 'label': 'es-419', 'value': 'es-419' },
+          { 'label': 'es-ar', 'value': 'es-ar' },
+          { 'label': 'es-bo', 'value': 'es-bo' },
+          { 'label': 'es-cl', 'value': 'es-cl' },
+          { 'label': 'es-co', 'value': 'es-co' },
+          { 'label': 'es-cr', 'value': 'es-cr' },
+          { 'label': 'es-do', 'value': 'es-do' },
+          { 'label': 'es-ec', 'value': 'es-ec' },
+          { 'label': 'es-gt', 'value': 'es-gt' },
+          { 'label': 'es-hn', 'value': 'es-hn' },
+          { 'label': 'es-mx', 'value': 'es-mx' },
+          { 'label': 'es-ni', 'value': 'es-ni' },
+          { 'label': 'es-pa', 'value': 'es-pa' },
+          { 'label': 'es-pe', 'value': 'es-pe' },
+          { 'label': 'es-ph', 'value': 'es-ph' },
+          { 'label': 'es-pr', 'value': 'es-pr' },
+          { 'label': 'es-py', 'value': 'es-py' },
+          { 'label': 'es-sv', 'value': 'es-sv' },
+          { 'label': 'es-us', 'value': 'es-us' },
+          { 'label': 'es-uy', 'value': 'es-uy' },
+          { 'label': 'es-ve', 'value': 'es-ve' },
+          { 'label': 'fil', 'value': 'fil' },
+          { 'label': 'tl', 'value': 'tl' },
+          { 'label': 'fil-ph', 'value': 'fil-ph' },
+          { 'label': 'tl-ph', 'value': 'tl-ph' },
+          { 'label': 'fr', 'value': 'fr' },
+          { 'label': 'fr-be', 'value': 'fr-be' },
+          { 'label': 'fr-cd', 'value': 'fr-cd' },
+          { 'label': 'fr-ch', 'value': 'fr-ch' },
+          { 'label': 'fr-ci', 'value': 'fr-ci' },
+          { 'label': 'fr-cm', 'value': 'fr-cm' },
+          { 'label': 'fr-dz', 'value': 'fr-dz' },
+          { 'label': 'fr-es', 'value': 'fr-es' },
+          { 'label': 'fr-gb', 'value': 'fr-gb' },
+          { 'label': 'fr-gp', 'value': 'fr-gp' },
+          { 'label': 'fr-ma', 'value': 'fr-ma' },
+          { 'label': 'fr-mc', 'value': 'fr-mc' },
+          { 'label': 'fr-mu', 'value': 'fr-mu' },
+          { 'label': 'fr-re', 'value': 'fr-re' },
+          { 'label': 'fr-sn', 'value': 'fr-sn' },
+          { 'label': 'fr-tn', 'value': 'fr-tn' },
+          { 'label': 'fr-us', 'value': 'fr-us' },
+          { 'label': 'it', 'value': 'it' },
+          { 'label': 'it-it', 'value': 'it-it' },
+          { 'label': 'it-ch', 'value': 'it-ch' },
+          { 'label': 'nl', 'value': 'nl' },
+          { 'label': 'nl-be', 'value': 'nl-be' },
+        ],
+        'value': 'en-US',
+      },
    ]
-  visible_properties: ['project_id']
+  visible_properties: ['project_id', 'language_code']
 google_translate:
  id: google_translate
  logo: google-translate.png
@@ -16,10 +16,10 @@ KillMode=mixed
 StandardInput=null
 SyslogIdentifier=%p

-Environment="PATH=/home/chatwoot/.rvm/gems/ruby-3.4.4/bin:/home/chatwoot/.rvm/gems/ruby-3.4.4@global/bin:/home/chatwoot/.rvm/rubies/ruby-3.4.4/bin:/home/chatwoot/.rvm/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin:/home/chatwoot/.rvm/bin:/home/chatwoot/.rvm/bin"
+Environment="PATH=/home/chatwoot/.rvm/gems/ruby-3.3.3/bin:/home/chatwoot/.rvm/gems/ruby-3.3.3@global/bin:/home/chatwoot/.rvm/rubies/ruby-3.3.3/bin:/home/chatwoot/.rvm/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin:/home/chatwoot/.rvm/bin:/home/chatwoot/.rvm/bin"
 Environment="PORT=3000"
 Environment="RAILS_ENV=production"
 Environment="NODE_ENV=production"
 Environment="RAILS_LOG_TO_STDOUT=true"
-Environment="GEM_HOME=/home/chatwoot/.rvm/gems/ruby-3.4.4"
-Environment="GEM_PATH=/home/chatwoot/.rvm/gems/ruby-3.4.4:/home/chatwoot/.rvm/gems/ruby-3.4.4@global"
+Environment="GEM_HOME=/home/chatwoot/.rvm/gems/ruby-3.3.3"
+Environment="GEM_PATH=/home/chatwoot/.rvm/gems/ruby-3.3.3:/home/chatwoot/.rvm/gems/ruby-3.3.3@global"
@@ -21,10 +21,10 @@ MemoryHigh=1.4G
 MemorySwapMax=0
 OOMPolicy=stop

-Environment="PATH=/home/chatwoot/.rvm/gems/ruby-3.4.4/bin:/home/chatwoot/.rvm/gems/ruby-3.4.4@global/bin:/home/chatwoot/.rvm/rubies/ruby-3.4.4/bin:/home/chatwoot/.rvm/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin:/home/chatwoot/.rvm/bin:/home/chatwoot/.rvm/bin"
+Environment="PATH=/home/chatwoot/.rvm/gems/ruby-3.3.3/bin:/home/chatwoot/.rvm/gems/ruby-3.3.3@global/bin:/home/chatwoot/.rvm/rubies/ruby-3.3.3/bin:/home/chatwoot/.rvm/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin:/home/chatwoot/.rvm/bin:/home/chatwoot/.rvm/bin"
 Environment="PORT=3000"
 Environment="RAILS_ENV=production"
 Environment="NODE_ENV=production"
 Environment="RAILS_LOG_TO_STDOUT=true"
-Environment="GEM_HOME=/home/chatwoot/.rvm/gems/ruby-3.4.4"
-Environment="GEM_PATH=/home/chatwoot/.rvm/gems/ruby-3.4.4:/home/chatwoot/.rvm/gems/ruby-3.4.4@global"
+Environment="GEM_HOME=/home/chatwoot/.rvm/gems/ruby-3.3.3"
+Environment="GEM_PATH=/home/chatwoot/.rvm/gems/ruby-3.3.3:/home/chatwoot/.rvm/gems/ruby-3.3.3@global"
@@ -338,8 +338,8 @@ function setup_chatwoot() {
  sudo -i -u chatwoot << EOF
  rvm --version
  rvm autolibs disable
-  rvm install "ruby-3.4.4"
-  rvm use 3.4.4 --default
+  rvm install "ruby-3.3.3"
+  rvm use 3.3.3 --default

  git clone https://github.com/chatwoot/chatwoot.git
  cd chatwoot
@@ -1,6 +1,6 @@
 # pre-build stage
 FROM node:23-alpine as node
-FROM ruby:3.4.4-alpine3.21 AS pre-builder
+FROM ruby:3.3.3-alpine3.19 AS pre-builder

 ARG NODE_VERSION="23.7.0"
 ARG PNPM_VERSION="10.2.0"
@@ -90,13 +90,13 @@ RUN if [ "$RAILS_ENV" = "production" ]; then \
 RUN git rev-parse HEAD > /app/.git_sha

 # Remove unnecessary files
-RUN rm -rf /gems/ruby/3.4.0/cache/*.gem \
-  && find /gems/ruby/3.4.0/gems/ \( -name "*.c" -o -name "*.o" \) -delete \
+RUN rm -rf /gems/ruby/3.3.0/cache/*.gem \
+  && find /gems/ruby/3.3.0/gems/ \( -name "*.c" -o -name "*.o" \) -delete \
  && rm -rf .git \
  && rm .gitignore

 # final build stage
-FROM ruby:3.4.4-alpine3.21
+FROM ruby:3.3.3-alpine3.19

 ARG NODE_VERSION="23.7.0"
 ARG PNPM_VERSION="10.2.0"
@@ -6,12 +6,12 @@ class Api::V1::Accounts::CustomRolesController < Api::V1::Accounts::EnterpriseAc
    @custom_roles = Current.account.custom_roles
  end

-  def show; end
-
  def create
    @custom_role = Current.account.custom_roles.create!(permitted_params)
  end

+  def show; end
+
  def update
    @custom_role.update!(permitted_params)
  end
@@ -6,12 +6,12 @@ class Api::V1::Accounts::SlaPoliciesController < Api::V1::Accounts::EnterpriseAc
    @sla_policies = Current.account.sla_policies
  end

-  def show; end
-
  def create
    @sla_policy = Current.account.sla_policies.create!(permitted_params)
  end

+  def show; end
+
  def update
    @sla_policy.update!(permitted_params)
  end
@@ -1,4 +1,24 @@
 module Captain::ChatHelper
+  def search_documentation_tool
+    {
+      type: 'function',
+      function: {
+        name: 'search_documentation',
+        description: "Use this function to get documentation on functionalities you don't know about.",
+        parameters: {
+          type: 'object',
+          properties: {
+            search_query: {
+              type: 'string',
+              description: 'The search query to look up in the documentation.'
+            }
+          },
+          required: ['search_query']
+        }
+      }
+    }
+  end
+
  def request_chat_completion
    Rails.logger.debug { "[CAPTAIN][ChatCompletion] #{@messages}" }

@@ -6,12 +26,13 @@ module Captain::ChatHelper
      parameters: {
        model: @model,
        messages: @messages,
-        tools: @tool_registry&.registered_tools || [],
+        tools: [search_documentation_tool],
        response_format: { type: 'json_object' }
      }
    )

    handle_response(response)
+    @response
  end

  def handle_response(response)
@@ -20,7 +41,7 @@ module Captain::ChatHelper
    if message['tool_calls']
      process_tool_calls(message['tool_calls'])
    else
-      JSON.parse(message['content'].strip)
+      @response = JSON.parse(message['content'].strip)
    end
  end

@@ -33,20 +54,38 @@ module Captain::ChatHelper
  end

  def process_tool_call(tool_call)
-    arguments = JSON.parse(tool_call['function']['arguments'])
-    function_name = tool_call['function']['name']
    tool_call_id = tool_call['id']

-    if @tool_registry.respond_to?(function_name)
-      execute_tool(function_name, arguments, tool_call_id)
+    if tool_call['function']['name'] == 'search_documentation'
+      query = JSON.parse(tool_call['function']['arguments'])['search_query']
+      sections = fetch_documentation(query)
+      append_tool_response(sections, tool_call_id)
    else
-      process_invalid_tool_call(tool_call_id)
+      append_tool_response('', tool_call_id)
    end
  end

-  def execute_tool(function_name, arguments, tool_call_id)
-    result = @tool_registry.send(function_name, arguments)
-    append_tool_response(result, tool_call_id)
+  def fetch_documentation(query)
+    Rails.logger.debug { "[CAPTAIN][DocumentationSearch] #{query}" }
+    @assistant
+      .responses
+      .approved
+      .search(query)
+      .map { |response| format_response(response) }.join
+  end
+
+  def format_response(response)
+    formatted_response = "
+    Question: #{response.question}
+    Answer: #{response.answer}
+    "
+    if response.documentable.present? && response.documentable.try(:external_link)
+      formatted_response += "
+      Source: #{response.documentable.external_link}
+      "
+    end
+
+    formatted_response
  end

  def append_tool_calls(tool_calls)
@@ -56,15 +95,11 @@ module Captain::ChatHelper
    }
  end

-  def process_invalid_tool_call(tool_call_id)
-    append_tool_response('Tool not available', tool_call_id)
-  end
-
-  def append_tool_response(content, tool_call_id)
+  def append_tool_response(sections, tool_call_id)
    @messages << {
      role: 'tool',
      tool_call_id: tool_call_id,
-      content: content
+      content: "Found the following FAQs in the documentation:\n #{sections}"
    }
  end
 end
@@ -50,7 +50,7 @@ class Captain::Conversation::ResponseBuilderJob < ApplicationJob
  def message_content(message)
    return message.content if message.content.present?

-    return 'User has shared an attachment' if message.attachments.any?
+    'User has shared an attachment' if message.attachments.any?

    'User has shared a message without content'
  end
@@ -10,8 +10,6 @@ class Captain::Copilot::ChatService < Llm::BaseOpenAiService
    @conversation_history = config[:conversation_history]
    @previous_messages = config[:previous_messages] || []
    @language = config[:language] || 'english'
-
-    register_tools
    @messages = [system_message, conversation_history_context] + @previous_messages
    @response = ''
  end
@@ -27,11 +25,6 @@ class Captain::Copilot::ChatService < Llm::BaseOpenAiService

  private

-  def register_tools
-    @tool_registry = Captain::ToolRegistryService.new(@assistant)
-    @tool_registry.register_tool(Captain::Tools::SearchDocumentationService)
-  end
-
  def system_message
    {
      role: 'system',
@@ -9,7 +9,6 @@ class Captain::Llm::AssistantChatService < Llm::BaseOpenAiService
    @assistant = assistant
    @messages = [system_message]
    @response = ''
-    register_tools
  end

  def generate_response(input, previous_messages = [], role = 'user')
@@ -20,11 +19,6 @@ class Captain::Llm::AssistantChatService < Llm::BaseOpenAiService

  private

-  def register_tools
-    @tool_registry = Captain::ToolRegistryService.new(@assistant)
-    @tool_registry.register_tool(Captain::Tools::SearchDocumentationService)
-  end
-
  def system_message
    {
      role: 'system',
@@ -1,30 +0,0 @@
-class Captain::ToolRegistryService
-  attr_reader :registered_tools, :tools
-
-  def initialize(assistant, user: nil)
-    @assistant = assistant
-    @user = user
-    @registered_tools = []
-    @tools = {}
-  end
-
-  def register_tool(tool_class)
-    tool = tool_class.new(@assistant, user: @user)
-    return unless tool.active?
-
-    @tools[tool.name] = tool
-    @registered_tools << tool.to_registry_format
-  end
-
-  def method_missing(method_name, *)
-    if @tools.key?(method_name.to_s)
-      @tools[method_name.to_s].execute(*)
-    else
-      super
-    end
-  end
-
-  def respond_to_missing?(method_name, include_private = false)
-    @tools.key?(method_name.to_s) || super
-  end
-end
@@ -1,53 +0,0 @@
-class Captain::Tools::BaseService
-  attr_accessor :assistant
-
-  def initialize(assistant, user: nil)
-    @assistant = assistant
-    @user = user
-  end
-
-  def name
-    raise NotImplementedError, "#{self.class} must implement name"
-  end
-
-  def description
-    raise NotImplementedError, "#{self.class} must implement description"
-  end
-
-  def parameters
-    raise NotImplementedError, "#{self.class} must implement parameters"
-  end
-
-  def execute(arguments)
-    raise NotImplementedError, "#{self.class} must implement execute"
-  end
-
-  def to_registry_format
-    {
-      type: 'function',
-      function: {
-        name: name,
-        description: description,
-        parameters: parameters
-      }
-    }
-  end
-
-  def active?
-    true
-  end
-
-  private
-
-  def user_has_permission(permission)
-    return false if @user.blank?
-
-    account_user = AccountUser.find_by(account_id: @assistant.account_id, user_id: @user.id)
-    return false if account_user.blank?
-
-    return account_user.custom_role.permissions.include?(permission) if account_user.custom_role.present?
-
-    # Default permission for agents without custom roles
-    account_user.administrator? || account_user.agent?
-  end
-end
@@ -1,39 +0,0 @@
-class Captain::Tools::Copilot::GetArticleService < Captain::Tools::BaseService
-  def name
-    'get_article'
-  end
-
-  def description
-    'Get details of an article including its content and metadata'
-  end
-
-  def parameters
-    {
-      type: 'object',
-      properties: {
-        article_id: {
-          type: 'number',
-          description: 'The ID of the article to retrieve'
-        }
-      },
-      required: %w[article_id]
-    }
-  end
-
-  def execute(arguments)
-    article_id = arguments['article_id']
-
-    Rails.logger.info { "#{self.class.name}: Article ID: #{article_id}" }
-
-    return 'Missing required parameters' if article_id.blank?
-
-    article = Article.find_by(id: article_id, account_id: @assistant.account_id)
-    return 'Article not found' if article.nil?
-
-    article.to_llm_text
-  end
-
-  def active?
-    user_has_permission('knowledge_base_manage')
-  end
-end
@@ -1,39 +0,0 @@
-class Captain::Tools::Copilot::GetContactService < Captain::Tools::BaseService
-  def name
-    'get_contact'
-  end
-
-  def description
-    'Get details of a contact including their profile information'
-  end
-
-  def parameters
-    {
-      type: 'object',
-      properties: {
-        contact_id: {
-          type: 'number',
-          description: 'The ID of the contact to retrieve'
-        }
-      },
-      required: %w[contact_id]
-    }
-  end
-
-  def execute(arguments)
-    contact_id = arguments['contact_id']
-
-    Rails.logger.info "#{self.class.name}: Contact ID: #{contact_id}"
-
-    return 'Missing required parameters' if contact_id.blank?
-
-    contact = Contact.find_by(id: contact_id, account_id: @assistant.account_id)
-    return 'Contact not found' if contact.nil?
-
-    contact.to_llm_text
-  end
-
-  def active?
-    user_has_permission('contact_manage')
-  end
-end
@@ -1,41 +0,0 @@
-class Captain::Tools::Copilot::GetConversationService < Captain::Tools::BaseService
-  def name
-    'get_conversation'
-  end
-
-  def description
-    'Get details of a conversation including messages and contact information'
-  end
-
-  def parameters
-    {
-      type: 'object',
-      properties: {
-        conversation_id: {
-          type: 'number',
-          description: 'The ID of the conversation to retrieve'
-        }
-      },
-      required: %w[conversation_id]
-    }
-  end
-
-  def execute(arguments)
-    conversation_id = arguments['conversation_id']
-
-    Rails.logger.info "#{self.class.name}: Conversation ID: #{conversation_id}"
-
-    return 'Missing required parameters' if conversation_id.blank?
-
-    conversation = Conversation.find_by(display_id: conversation_id, account_id: @assistant.account_id)
-    return 'Conversation not found' if conversation.blank?
-
-    conversation.to_llm_text
-  end
-
-  def active?
-    user_has_permission('conversation_manage') ||
-      user_has_permission('conversation_unassigned_manage') ||
-      user_has_permission('conversation_participating_manage')
-  end
-end
@@ -1,71 +0,0 @@
-class Captain::Tools::Copilot::SearchArticlesService < Captain::Tools::BaseService
-  def name
-    'search_articles'
-  end
-
-  def description
-    'Search articles based on parameters'
-  end
-
-  def parameters
-    {
-      type: 'object',
-      properties: properties,
-      required: ['query']
-    }
-  end
-
-  def execute(arguments)
-    query = arguments['query']
-    category_id = arguments['category_id']
-    status = arguments['status']
-
-    Rails.logger.info "#{self.class.name}: Query: #{query}, Category ID: #{category_id}, Status: #{status}"
-
-    return 'Missing required parameters' if query.blank?
-
-    articles = fetch_articles(query, category_id, status)
-
-    return 'No articles found' unless articles.exists?
-
-    total_count = articles.count
-    articles = articles.limit(100)
-
-    <<~RESPONSE
-      #{total_count > 100 ? "Found #{total_count} articles (showing first 100)" : "Total number of articles: #{total_count}"}
-      #{articles.map(&:to_llm_text).join("\n---\n")}
-    RESPONSE
-  end
-
-  def active?
-    user_has_permission('knowledge_base_manage')
-  end
-
-  private
-
-  def fetch_articles(query, category_id, status)
-    articles = Article.where(account_id: @assistant.account_id)
-    articles = articles.where('title ILIKE :query OR content ILIKE :query', query: "%#{query}%") if query.present?
-    articles = articles.where(category_id: category_id) if category_id.present?
-    articles = articles.where(status: status) if status.present?
-    articles
-  end
-
-  def properties
-    {
-      query: {
-        type: 'string',
-        description: 'Search articles by title or content (partial match)'
-      },
-      category_id: {
-        type: 'number',
-        description: 'Filter articles by category ID'
-      },
-      status: {
-        type: 'string',
-        enum: %w[draft published archived],
-        description: 'Filter articles by status'
-      }
-    }
-  end
-end
@@ -1,61 +0,0 @@
-class Captain::Tools::Copilot::SearchContactsService < Captain::Tools::BaseService
-  def name
-    'search_contacts'
-  end
-
-  def description
-    'Search contacts based on query parameters'
-  end
-
-  def parameters
-    {
-      type: 'object',
-      properties: properties,
-      required: []
-    }
-  end
-
-  def execute(arguments)
-    email = arguments['email']
-    phone_number = arguments['phone_number']
-    name = arguments['name']
-
-    Rails.logger.info "#{self.class.name} Email: #{email}, Phone Number: #{phone_number}, Name: #{name}"
-
-    contacts = Contact.where(account_id: @assistant.account_id)
-    contacts = contacts.where(email: email) if email.present?
-    contacts = contacts.where(phone_number: phone_number) if phone_number.present?
-    contacts = contacts.where('LOWER(name) ILIKE ?', "%#{name.downcase}%") if name.present?
-
-    return 'No contacts found' unless contacts.exists?
-
-    contacts = contacts.limit(100)
-
-    <<~RESPONSE
-      #{contacts.map(&:to_llm_text).join("\n---\n")}
-    RESPONSE
-  end
-
-  def active?
-    user_has_permission('contact_manage')
-  end
-
-  private
-
-  def properties
-    {
-      email: {
-        type: 'string',
-        description: 'Filter contacts by email'
-      },
-      phone_number: {
-        type: 'string',
-        description: 'Filter contacts by phone number'
-      },
-      name: {
-        type: 'string',
-        description: 'Filter contacts by name (partial match)'
-      }
-    }
-  end
-end
@@ -1,78 +0,0 @@
-class Captain::Tools::Copilot::SearchConversationsService < Captain::Tools::BaseService
-  def name
-    'search_conversations'
-  end
-
-  def description
-    'Search conversations based on parameters'
-  end
-
-  def parameters
-    {
-      type: 'object',
-      properties: properties,
-      required: []
-    }
-  end
-
-  def execute(arguments)
-    status = arguments['status']
-    contact_id = arguments['contact_id']
-    priority = arguments['priority']
-
-    conversations = get_conversations(status, contact_id, priority)
-
-    return 'No conversations found' unless conversations.exists?
-
-    total_count = conversations.count
-    conversations = conversations.limit(100)
-
-    <<~RESPONSE
-      #{total_count > 100 ? "Found #{total_count} conversations (showing first 100)" : "Total number of conversations: #{total_count}"}
-      #{conversations.map { |conversation| conversation.to_llm_text(include_contact_details: true) }.join("\n---\n")}
-    RESPONSE
-  end
-
-  def active?
-    user_has_permission('conversation_manage') ||
-      user_has_permission('conversation_unassigned_manage') ||
-      user_has_permission('conversation_participating_manage')
-  end
-
-  private
-
-  def get_conversations(status, contact_id, priority)
-    conversations = permissible_conversations
-    conversations = conversations.where(contact_id: contact_id) if contact_id.present?
-    conversations = conversations.where(status: status) if status.present?
-    conversations = conversations.where(priority: priority) if priority.present?
-    conversations
-  end
-
-  def permissible_conversations
-    Conversations::PermissionFilterService.new(
-      @assistant.account.conversations,
-      @user,
-      @assistant.account
-    ).perform
-  end
-
-  def properties
-    {
-      contact_id: {
-        type: 'number',
-        description: 'Filter conversations by contact ID'
-      },
-      status: {
-        type: 'string',
-        enum: %w[open resolved pending snoozed],
-        description: 'Filter conversations by status'
-      },
-      priority: {
-        type: 'string',
-        enum: %w[low medium high urgent],
-        description: 'Filter conversations by priority'
-      }
-    }
-  end
-end
@@ -1,77 +0,0 @@
-class Captain::Tools::Copilot::SearchLinearIssuesService < Captain::Tools::BaseService
-  def name
-    'search_linear_issues'
-  end
-
-  def description
-    'Search Linear issues based on a search term'
-  end
-
-  def parameters
-    {
-      type: 'object',
-      properties: {
-        term: {
-          type: 'string',
-          description: 'The search term to find Linear issues'
-        }
-      },
-      required: %w[term]
-    }
-  end
-
-  def execute(arguments)
-    return 'Linear integration is not enabled' unless active?
-
-    term = arguments['term']
-
-    Rails.logger.info "#{self.class.name}: Service called with the search term #{term}"
-
-    return 'Missing required parameters' if term.blank?
-
-    linear_service = Integrations::Linear::ProcessorService.new(account: @assistant.account)
-    result = linear_service.search_issue(term)
-
-    return result[:error] if result[:error]
-
-    issues = result[:data]
-    return 'No issues found, I should try another similar search term' if issues.blank?
-
-    total_count = issues.length
-
-    <<~RESPONSE
-      Total number of issues: #{total_count}
-      #{issues.map { |issue| format_issue(issue) }.join("\n---\n")}
-    RESPONSE
-  end
-
-  def active?
-    @assistant.account.hooks.find_by(app_id: 'linear').present?
-  end
-
-  private
-
-  def format_issue(issue)
-    <<~ISSUE
-      Title: #{issue['title']}
-      ID: #{issue['id']}
-      State: #{issue['state']['name']}
-      Priority: #{format_priority(issue['priority'])}
-      #{issue['assignee'] ? "Assignee: #{issue['assignee']['name']}" : 'Assignee: Unassigned'}
-      #{issue['description'].present? ? "\nDescription: #{issue['description']}" : ''}
-    ISSUE
-  end
-
-  def format_priority(priority)
-    return 'No priority' if priority.nil?
-
-    case priority
-    when 0 then 'No priority'
-    when 1 then 'Urgent'
-    when 2 then 'High'
-    when 3 then 'Medium'
-    when 4 then 'Low'
-    else 'Unknown'
-    end
-  end
-end
@@ -1,49 +0,0 @@
-class Captain::Tools::SearchDocumentationService < Captain::Tools::BaseService
-  def name
-    'search_documentation'
-  end
-
-  def description
-    'Search and retrieve documentation from knowledge base'
-  end
-
-  def parameters
-    {
-      type: 'object',
-      properties: {
-        search_query: {
-          type: 'string',
-          description: 'The search query to look up in the documentation.'
-        }
-      },
-      required: ['search_query']
-    }
-  end
-
-  def execute(arguments)
-    query = arguments['search_query']
-    Rails.logger.info { "#{self.class.name}: #{query}" }
-
-    responses = assistant.responses.approved.search(query)
-
-    return 'No FAQs found for the given query' if responses.empty?
-
-    responses.map { |response| format_response(response) }.join
-  end
-
-  private
-
-  def format_response(response)
-    formatted_response = "
-        Question: #{response.question}
-        Answer: #{response.answer}
-        "
-    if response.documentable.present? && response.documentable.try(:external_link)
-      formatted_response += "
-          Source: #{response.documentable.external_link}
-          "
-    end
-
-    formatted_response
-  end
-end
@@ -1,37 +1,36 @@
 module Enterprise::Conversations::PermissionFilterService
  def perform
-    return filter_by_permissions(permissions) if user_has_custom_role?
+    account_user = AccountUser.find_by(account_id: account.id, user_id: user.id)
+    permissions = account_user&.permissions || []
+    user_role = account_user&.role

-    super
+    # Skip filtering for administrators
+    return conversations if user_role == 'administrator'
+    # Skip filtering for regular agents (without custom roles/permissions)
+    return conversations if user_role == 'agent' && account_user&.custom_role_id.nil?
+
+    filter_by_permissions(permissions)
  end

  private

-  def user_has_custom_role?
-    user_role == 'agent' && account_user&.custom_role_id.present?
-  end
-
-  def permissions
-    account_user&.permissions || []
-  end
-
  def filter_by_permissions(permissions)
    # Permission-based filtering with hierarchy
    # conversation_manage > conversation_unassigned_manage > conversation_participating_manage
    if permissions.include?('conversation_manage')
-      accessible_conversations
+      conversations
    elsif permissions.include?('conversation_unassigned_manage')
      filter_unassigned_and_mine
    elsif permissions.include?('conversation_participating_manage')
-      accessible_conversations.assigned_to(user)
+      conversations.assigned_to(user)
    else
      Conversation.none
    end
  end

  def filter_unassigned_and_mine
-    mine = accessible_conversations.assigned_to(user)
-    unassigned = accessible_conversations.unassigned
+    mine = conversations.assigned_to(user)
+    unassigned = conversations.unassigned

    Conversation.from("(#{mine.to_sql} UNION #{unassigned.to_sql}) as conversations")
                .where(account_id: account.id)
@@ -71,7 +71,8 @@ class Integrations::Dialogflow::ProcessorService < Integrations::BotProcessorSer
  def detect_intent(session_id, message)
    client = ::Google::Cloud::Dialogflow::V2::Sessions::Client.new
    session = "projects/#{hook.settings['project_id']}/agent/sessions/#{session_id}"
-    query_input = { text: { text: message, language_code: 'en-US' } }
+    language_code = hook.settings['language_code'] || 'en-US'
+    query_input = { text: { text: message, language_code: language_code } }
    client.detect_intent session: session, query_input: query_input
  end
 end
@@ -57,8 +57,7 @@ class Linear
      assigneeId: params[:assignee_id],
      priority: params[:priority],
      labelIds: params[:label_ids],
-      projectId: params[:project_id],
-      stateId: params[:state_id]
+      projectId: params[:project_id]
    }.compact
    mutation = Linear::Mutations.issue_create(variables)
    response = post({ query: mutation })
@@ -1,6 +1,6 @@
 {
  "name": "@chatwoot/chatwoot",
-  "version": "4.2.0",
+  "version": "4.1.0",
  "license": "MIT",
  "scripts": {
    "eslint": "eslint app/**/*.{js,vue}",
@@ -1,57 +0,0 @@
-# frozen_string_literal: true
-
-require 'rails_helper'
-
-RSpec.describe AccountBuilder do
-  let(:email) { 'user@example.com' }
-  let(:user_password) { 'Password123!' }
-  let(:account_name) { 'Test Account' }
-  let(:user_full_name) { 'Test User' }
-  let(:validation_service) { instance_double(Account::SignUpEmailValidationService, perform: true) }
-  let(:account_builder) do
-    described_class.new(
-      account_name: account_name,
-      email: email,
-      user_full_name: user_full_name,
-      user_password: user_password,
-      confirmed: true
-    )
-  end
-
-  # Mock the email validation service
-  before do
-    allow(Account::SignUpEmailValidationService).to receive(:new).with(email).and_return(validation_service)
-  end
-
-  describe '#perform' do
-    context 'when valid params are passed' do
-      it 'creates a new account with correct name' do
-        _user, account = account_builder.perform
-        expect(account).to be_an(Account)
-        expect(account.name).to eq(account_name)
-      end
-
-      it 'creates a new confirmed user with correct details' do
-        user, _account = account_builder.perform
-        expect(user).to be_a(User)
-        expect(user.email).to eq(email)
-        expect(user.name).to eq(user_full_name)
-        expect(user.confirmed?).to be(true)
-      end
-
-      it 'links user to account as administrator' do
-        user, account = account_builder.perform
-        expect(user.account_users.first.role).to eq('administrator')
-        expect(user.accounts.first).to eq(account)
-      end
-
-      it 'increments the counts of models' do
-        expect do
-          account_builder.perform
-        end.to change(Account, :count).by(1)
-           .and change(User, :count).by(1)
-           .and change(AccountUser, :count).by(1)
-      end
-    end
-  end
-end
@@ -33,12 +33,12 @@ describe V2::Reports::Conversations::ReportBuilder do
  end

  describe '#timeseries' do
-    it_behaves_like 'valid metric handler', 'avg_first_response_time', :timeseries, V2::Reports::Timeseries::AverageReportBuilder
-    it_behaves_like 'valid metric handler', 'conversations_count', :timeseries, V2::Reports::Timeseries::CountReportBuilder
+    include_examples 'valid metric handler', 'avg_first_response_time', :timeseries, V2::Reports::Timeseries::AverageReportBuilder
+    include_examples 'valid metric handler', 'conversations_count', :timeseries, V2::Reports::Timeseries::CountReportBuilder
  end

  describe '#aggregate_value' do
-    it_behaves_like 'valid metric handler', 'avg_first_response_time', :aggregate_value, V2::Reports::Timeseries::AverageReportBuilder
-    it_behaves_like 'valid metric handler', 'conversations_count', :aggregate_value, V2::Reports::Timeseries::CountReportBuilder
+    include_examples 'valid metric handler', 'avg_first_response_time', :aggregate_value, V2::Reports::Timeseries::AverageReportBuilder
+    include_examples 'valid metric handler', 'conversations_count', :aggregate_value, V2::Reports::Timeseries::CountReportBuilder
  end
 end
@@ -100,7 +100,6 @@ RSpec.describe 'Linear Integration API', type: :request do
        description: 'This is a sample issue.',
        assignee_id: 'user1',
        priority: 'high',
-        state_id: 'state1',
        label_ids: ['label1']
      }
    end
@@ -3,7 +3,6 @@ require 'rails_helper'
 RSpec.describe 'DeviseOverrides::OmniauthCallbacksController', type: :request do
  let(:account_builder) { double }
  let(:user_double) { object_double(:user) }
-  let(:email_validation_service) { instance_double(Account::SignUpEmailValidationService) }

  def set_omniauth_config(for_email = 'test@example.com')
    OmniAuth.config.test_mode = true
@@ -18,18 +17,13 @@ RSpec.describe 'DeviseOverrides::OmniauthCallbacksController', type: :request do
    )
  end

-  before do
-    allow(Account::SignUpEmailValidationService).to receive(:new).and_return(email_validation_service)
-  end
-
  describe '#omniauth_sucess' do
    it 'allows signup' do
-      with_modified_env ENABLE_ACCOUNT_SIGNUP: 'true', FRONTEND_URL: 'http://www.example.com' do
+      with_modified_env ENABLE_ACCOUNT_SIGNUP: 'true' do
        set_omniauth_config('test_not_preset@example.com')
        allow(AccountBuilder).to receive(:new).and_return(account_builder)
        allow(account_builder).to receive(:perform).and_return(user_double)
        allow(Avatar::AvatarFromUrlJob).to receive(:perform_later).and_return(true)
-        allow(email_validation_service).to receive(:perform).and_return(true)

        get '/omniauth/google_oauth2/callback'

@@ -49,10 +43,8 @@ RSpec.describe 'DeviseOverrides::OmniauthCallbacksController', type: :request do
    end

    it 'blocks personal accounts signup' do
-      with_modified_env ENABLE_ACCOUNT_SIGNUP: 'true', FRONTEND_URL: 'http://www.example.com' do
+      with_modified_env ENABLE_ACCOUNT_SIGNUP: 'true' do
        set_omniauth_config('personal@gmail.com')
-        allow(email_validation_service).to receive(:perform).and_raise(CustomExceptions::Account::InvalidEmail.new({ valid: false, disposable: nil }))
-
        get '/omniauth/google_oauth2/callback'

        # expect a 302 redirect to auth/google_oauth2/callback
@@ -65,13 +57,10 @@ RSpec.describe 'DeviseOverrides::OmniauthCallbacksController', type: :request do
    end

    it 'blocks personal accounts signup with different Gmail case variations' do
-      with_modified_env ENABLE_ACCOUNT_SIGNUP: 'true', FRONTEND_URL: 'http://www.example.com' do
+      with_modified_env ENABLE_ACCOUNT_SIGNUP: 'true' do
        # Test different case variations of Gmail
        ['personal@Gmail.com', 'personal@GMAIL.com', 'personal@Gmail.COM'].each do |email|
          set_omniauth_config(email)
-          allow(email_validation_service).to receive(:perform).and_raise(CustomExceptions::Account::InvalidEmail.new({ valid: false,
-                                                                                                                       disposable: nil }))
-
          get '/omniauth/google_oauth2/callback'

          # expect a 302 redirect to auth/google_oauth2/callback
@@ -87,10 +76,8 @@ RSpec.describe 'DeviseOverrides::OmniauthCallbacksController', type: :request do
    # This test does not affect line coverage, but it is important to ensure that the logic
    # does not allow any signup if the ENV explicitly disables it
    it 'blocks signup if ENV disabled' do
-      with_modified_env ENABLE_ACCOUNT_SIGNUP: 'false', FRONTEND_URL: 'http://www.example.com' do
+      with_modified_env ENABLE_ACCOUNT_SIGNUP: 'false' do
        set_omniauth_config('does-not-exist-for-sure@example.com')
-        allow(email_validation_service).to receive(:perform).and_return(true)
-
        get '/omniauth/google_oauth2/callback'

        # expect a 302 redirect to auth/google_oauth2/callback
@@ -103,42 +90,38 @@ RSpec.describe 'DeviseOverrides::OmniauthCallbacksController', type: :request do
    end

    it 'allows login' do
-      with_modified_env FRONTEND_URL: 'http://www.example.com' do
-        create(:user, email: 'test@example.com')
-        set_omniauth_config('test@example.com')
+      create(:user, email: 'test@example.com')
+      set_omniauth_config('test@example.com')

-        get '/omniauth/google_oauth2/callback'
-        # expect a 302 redirect to auth/google_oauth2/callback
-        expect(response).to redirect_to('http://www.example.com/auth/google_oauth2/callback')
+      get '/omniauth/google_oauth2/callback'
+      # expect a 302 redirect to auth/google_oauth2/callback
+      expect(response).to redirect_to('http://www.example.com/auth/google_oauth2/callback')

-        follow_redirect!
-        expect(response).to redirect_to(%r{/app/login\?email=.+&sso_auth_token=.+$})
+      follow_redirect!
+      expect(response).to redirect_to(%r{/app/login\?email=.+&sso_auth_token=.+$})

-        # expect app/login page to respond with 200 and render
-        follow_redirect!
-        expect(response).to have_http_status(:ok)
-      end
+      # expect app/login page to respond with 200 and render
+      follow_redirect!
+      expect(response).to have_http_status(:ok)
    end

    # from a line coverage point of view this may seem redundant
    # but to ensure that the logic allows for existing users even if they have a gmail account
    # we need to test this explicitly
    it 'allows personal account login' do
-      with_modified_env FRONTEND_URL: 'http://www.example.com' do
-        create(:user, email: 'personal-existing@gmail.com')
-        set_omniauth_config('personal-existing@gmail.com')
+      create(:user, email: 'personal-existing@gmail.com')
+      set_omniauth_config('personal-existing@gmail.com')

-        get '/omniauth/google_oauth2/callback'
-        # expect a 302 redirect to auth/google_oauth2/callback
-        expect(response).to redirect_to('http://www.example.com/auth/google_oauth2/callback')
+      get '/omniauth/google_oauth2/callback'
+      # expect a 302 redirect to auth/google_oauth2/callback
+      expect(response).to redirect_to('http://www.example.com/auth/google_oauth2/callback')

-        follow_redirect!
-        expect(response).to redirect_to(%r{/app/login\?email=.+&sso_auth_token=.+$})
+      follow_redirect!
+      expect(response).to redirect_to(%r{/app/login\?email=.+&sso_auth_token=.+$})

-        # expect app/login page to respond with 200 and render
-        follow_redirect!
-        expect(response).to have_http_status(:ok)
-      end
+      # expect app/login page to respond with 200 and render
+      follow_redirect!
+      expect(response).to have_http_status(:ok)
    end
  end
 end
@@ -1,112 +0,0 @@
-require 'rails_helper'
-
-# Test tool implementation
-class TestTool < Captain::Tools::BaseService
-  attr_accessor :tool_active
-
-  def initialize(assistant, user: nil)
-    super
-    @tool_active = true
-  end
-
-  def name
-    'test_tool'
-  end
-
-  def description
-    'A test tool for specs'
-  end
-
-  def parameters
-    {
-      type: 'object',
-      properties: {
-        test_param: {
-          type: 'string'
-        }
-      }
-    }
-  end
-
-  def execute(*args)
-    args
-  end
-
-  def active?
-    @tool_active
-  end
-end
-
-RSpec.describe Captain::ToolRegistryService do
-  let(:assistant) { create(:captain_assistant) }
-  let(:service) { described_class.new(assistant) }
-
-  describe '#initialize' do
-    it 'initializes with empty tools and registered_tools' do
-      expect(service.tools).to be_empty
-      expect(service.registered_tools).to be_empty
-    end
-  end
-
-  describe '#register_tool' do
-    let(:tool_class) { TestTool }
-
-    context 'when tool is active' do
-      it 'registers a new tool' do
-        service.register_tool(tool_class)
-        expect(service.tools['test_tool']).to be_a(TestTool)
-        expect(service.registered_tools).to include(
-          {
-            type: 'function',
-            function: {
-              name: 'test_tool',
-              description: 'A test tool for specs',
-              parameters: {
-                type: 'object',
-                properties: {
-                  test_param: {
-                    type: 'string'
-                  }
-                }
-              }
-            }
-          }
-        )
-      end
-    end
-
-    context 'when tool is inactive' do
-      it 'does not register the tool' do
-        tool = tool_class.new(assistant)
-        tool.tool_active = false
-        allow(tool_class).to receive(:new).and_return(tool)
-
-        service.register_tool(tool_class)
-
-        expect(service.tools['test_tool']).to be_nil
-        expect(service.registered_tools).to be_empty
-      end
-    end
-  end
-
-  describe 'method_missing' do
-    let(:tool_class) { TestTool }
-
-    before do
-      service.register_tool(tool_class)
-    end
-
-    context 'when method corresponds to a registered tool' do
-      it 'executes the tool with given arguments' do
-        result = service.test_tool(test_param: 'arg1')
-        expect(result).to eq([{ test_param: 'arg1' }])
-      end
-    end
-
-    context 'when method does not correspond to a registered tool' do
-      it 'raises NoMethodError' do
-        expect { service.unknown_tool }.to raise_error(NoMethodError)
-      end
-    end
-  end
-end
@@ -1,112 +0,0 @@
-require 'rails_helper'
-
-RSpec.describe Captain::Tools::Copilot::GetArticleService do
-  let(:account) { create(:account) }
-  let(:user) { create(:user, account: account) }
-  let(:assistant) { create(:captain_assistant, account: account) }
-  let(:service) { described_class.new(assistant, user: user) }
-
-  describe '#name' do
-    it 'returns the correct service name' do
-      expect(service.name).to eq('get_article')
-    end
-  end
-
-  describe '#description' do
-    it 'returns the service description' do
-      expect(service.description).to eq('Get details of an article including its content and metadata')
-    end
-  end
-
-  describe '#parameters' do
-    it 'returns the expected parameter schema' do
-      expect(service.parameters).to eq(
-        {
-          type: 'object',
-          properties: {
-            article_id: {
-              type: 'number',
-              description: 'The ID of the article to retrieve'
-            }
-          },
-          required: %w[article_id]
-        }
-      )
-    end
-  end
-
-  describe '#active?' do
-    context 'when user is an admin' do
-      let(:user) { create(:user, :administrator, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-
-      it 'returns true' do
-        expect(service.active?).to be true
-      end
-    end
-
-    context 'when user has custom role with knowledge_base_manage permission' do
-      let(:user) { create(:user, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-      let(:custom_role) { create(:custom_role, account: account, permissions: ['knowledge_base_manage']) }
-
-      before do
-        account_user = AccountUser.find_by(user: user, account: account)
-        account_user.update(role: :agent, custom_role: custom_role)
-      end
-
-      it 'returns true' do
-        expect(service.active?).to be true
-      end
-    end
-
-    context 'when user has custom role without knowledge_base_manage permission' do
-      let(:user) { create(:user, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-      let(:custom_role) { create(:custom_role, account: account, permissions: []) }
-
-      before do
-        account_user = AccountUser.find_by(user: user, account: account)
-        account_user.update(role: :agent, custom_role: custom_role)
-      end
-
-      it 'returns false' do
-        expect(service.active?).to be false
-      end
-    end
-  end
-
-  describe '#execute' do
-    context 'when article_id is blank' do
-      it 'returns error message' do
-        expect(service.execute({})).to eq('Missing required parameters')
-      end
-    end
-
-    context 'when article is not found' do
-      it 'returns not found message' do
-        expect(service.execute({ 'article_id' => 999 })).to eq('Article not found')
-      end
-    end
-
-    context 'when article exists' do
-      let(:portal) { create(:portal, account: account) }
-      let(:article) { create(:article, account: account, portal: portal, author: user, title: 'Test Article', content: 'Content') }
-
-      it 'returns the article in llm text format' do
-        result = service.execute({ 'article_id' => article.id })
-        expect(result).to eq(article.to_llm_text)
-      end
-
-      context 'when article belongs to different account' do
-        let(:other_account) { create(:account) }
-        let(:other_portal) { create(:portal, account: other_account) }
-        let(:other_article) { create(:article, account: other_account, portal: other_portal, author: user, title: 'Other Article') }
-
-        it 'returns not found message' do
-          expect(service.execute({ 'article_id' => other_article.id })).to eq('Article not found')
-        end
-      end
-    end
-  end
-end
@@ -1,110 +0,0 @@
-require 'rails_helper'
-
-RSpec.describe Captain::Tools::Copilot::GetContactService do
-  let(:account) { create(:account) }
-  let(:user) { create(:user, account: account) }
-  let(:assistant) { create(:captain_assistant, account: account) }
-  let(:service) { described_class.new(assistant, user: user) }
-
-  describe '#name' do
-    it 'returns the correct service name' do
-      expect(service.name).to eq('get_contact')
-    end
-  end
-
-  describe '#description' do
-    it 'returns the service description' do
-      expect(service.description).to eq('Get details of a contact including their profile information')
-    end
-  end
-
-  describe '#parameters' do
-    it 'returns the expected parameter schema' do
-      expect(service.parameters).to eq(
-        {
-          type: 'object',
-          properties: {
-            contact_id: {
-              type: 'number',
-              description: 'The ID of the contact to retrieve'
-            }
-          },
-          required: %w[contact_id]
-        }
-      )
-    end
-  end
-
-  describe '#active?' do
-    context 'when user is an admin' do
-      let(:user) { create(:user, :administrator, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-
-      it 'returns true' do
-        expect(service.active?).to be true
-      end
-    end
-
-    context 'when user has custom role with contact_manage permission' do
-      let(:user) { create(:user, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-      let(:custom_role) { create(:custom_role, account: account, permissions: ['contact_manage']) }
-
-      before do
-        account_user = AccountUser.find_by(user: user, account: account)
-        account_user.update(role: :agent, custom_role: custom_role)
-      end
-
-      it 'returns true' do
-        expect(service.active?).to be true
-      end
-    end
-
-    context 'when user has custom role without contact_manage permission' do
-      let(:user) { create(:user, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-      let(:custom_role) { create(:custom_role, account: account, permissions: []) }
-
-      before do
-        account_user = AccountUser.find_by(user: user, account: account)
-        account_user.update(role: :agent, custom_role: custom_role)
-      end
-
-      it 'returns false' do
-        expect(service.active?).to be false
-      end
-    end
-  end
-
-  describe '#execute' do
-    context 'when contact_id is blank' do
-      it 'returns error message' do
-        expect(service.execute({})).to eq('Missing required parameters')
-      end
-    end
-
-    context 'when contact is not found' do
-      it 'returns not found message' do
-        expect(service.execute({ 'contact_id' => 999 })).to eq('Contact not found')
-      end
-    end
-
-    context 'when contact exists' do
-      let(:contact) { create(:contact, account: account) }
-
-      it 'returns the contact in llm text format' do
-        result = service.execute({ 'contact_id' => contact.id })
-        expect(result).to eq(contact.to_llm_text)
-      end
-
-      context 'when contact belongs to different account' do
-        let(:other_account) { create(:account) }
-        let(:other_contact) { create(:contact, account: other_account) }
-
-        it 'returns not found message' do
-          expect(service.execute({ 'contact_id' => other_contact.id })).to eq('Contact not found')
-        end
-      end
-    end
-  end
-end
@@ -1,142 +0,0 @@
-require 'rails_helper'
-
-RSpec.describe Captain::Tools::Copilot::GetConversationService do
-  let(:account) { create(:account) }
-  let(:user) { create(:user, account: account) }
-  let(:assistant) { create(:captain_assistant, account: account) }
-  let(:service) { described_class.new(assistant, user: user) }
-
-  describe '#name' do
-    it 'returns the correct service name' do
-      expect(service.name).to eq('get_conversation')
-    end
-  end
-
-  describe '#description' do
-    it 'returns the service description' do
-      expect(service.description).to eq('Get details of a conversation including messages and contact information')
-    end
-  end
-
-  describe '#parameters' do
-    it 'returns the expected parameter schema' do
-      expect(service.parameters).to eq(
-        {
-          type: 'object',
-          properties: {
-            conversation_id: {
-              type: 'number',
-              description: 'The ID of the conversation to retrieve'
-            }
-          },
-          required: %w[conversation_id]
-        }
-      )
-    end
-  end
-
-  describe '#active?' do
-    context 'when user is an admin' do
-      let(:user) { create(:user, :administrator, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-
-      it 'returns true' do
-        expect(service.active?).to be true
-      end
-    end
-
-    context 'when user has custom role with conversation_manage permission' do
-      let(:user) { create(:user, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-      let(:custom_role) { create(:custom_role, account: account, permissions: ['conversation_manage']) }
-
-      before do
-        account_user = AccountUser.find_by(user: user, account: account)
-        account_user.update(role: :agent, custom_role: custom_role)
-      end
-
-      it 'returns true' do
-        expect(service.active?).to be true
-      end
-    end
-
-    context 'when user has custom role with conversation_unassigned_manage permission' do
-      let(:user) { create(:user, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-      let(:custom_role) { create(:custom_role, account: account, permissions: ['conversation_unassigned_manage']) }
-
-      before do
-        account_user = AccountUser.find_by(user: user, account: account)
-        account_user.update(role: :agent, custom_role: custom_role)
-      end
-
-      it 'returns true' do
-        expect(service.active?).to be true
-      end
-    end
-
-    context 'when user has custom role with conversation_participating_manage permission' do
-      let(:user) { create(:user, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-      let(:custom_role) { create(:custom_role, account: account, permissions: ['conversation_participating_manage']) }
-
-      before do
-        account_user = AccountUser.find_by(user: user, account: account)
-        account_user.update(role: :agent, custom_role: custom_role)
-      end
-
-      it 'returns true' do
-        expect(service.active?).to be true
-      end
-    end
-
-    context 'when user has custom role without any conversation permissions' do
-      let(:user) { create(:user, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-      let(:custom_role) { create(:custom_role, account: account, permissions: []) }
-
-      before do
-        account_user = AccountUser.find_by(user: user, account: account)
-        account_user.update(role: :agent, custom_role: custom_role)
-      end
-
-      it 'returns false' do
-        expect(service.active?).to be false
-      end
-    end
-  end
-
-  describe '#execute' do
-    context 'when conversation_id is blank' do
-      it 'returns error message' do
-        expect(service.execute({})).to eq('Missing required parameters')
-      end
-    end
-
-    context 'when conversation is not found' do
-      it 'returns not found message' do
-        expect(service.execute({ 'conversation_id' => 999 })).to eq('Conversation not found')
-      end
-    end
-
-    context 'when conversation exists' do
-      let(:inbox) { create(:inbox, account: account) }
-      let(:conversation) { create(:conversation, account: account, inbox: inbox) }
-
-      it 'returns the conversation in llm text format' do
-        result = service.execute({ 'conversation_id' => conversation.display_id })
-        expect(result).to eq(conversation.to_llm_text)
-      end
-
-      context 'when conversation belongs to different account' do
-        let(:other_account) { create(:account) }
-        let(:other_inbox) { create(:inbox, account: other_account) }
-        let(:other_conversation) { create(:conversation, account: other_account, inbox: other_inbox) }
-
-        it 'returns not found message' do
-          expect(service.execute({ 'conversation_id' => other_conversation.display_id })).to eq('Conversation not found')
-        end
-      end
-    end
-  end
-end
@@ -1,167 +0,0 @@
-require 'rails_helper'
-
-RSpec.describe Captain::Tools::Copilot::SearchArticlesService do
-  let(:account) { create(:account) }
-  let(:user) { create(:user, account: account) }
-  let(:assistant) { create(:captain_assistant, account: account) }
-  let(:service) { described_class.new(assistant, user: user) }
-
-  describe '#name' do
-    it 'returns the correct service name' do
-      expect(service.name).to eq('search_articles')
-    end
-  end
-
-  describe '#description' do
-    it 'returns the service description' do
-      expect(service.description).to eq('Search articles based on parameters')
-    end
-  end
-
-  describe '#parameters' do
-    it 'returns the expected parameter schema' do
-      expect(service.parameters).to eq(
-        {
-          type: 'object',
-          properties: {
-            query: {
-              type: 'string',
-              description: 'Search articles by title or content (partial match)'
-            },
-            category_id: {
-              type: 'number',
-              description: 'Filter articles by category ID'
-            },
-            status: {
-              type: 'string',
-              enum: %w[draft published archived],
-              description: 'Filter articles by status'
-            }
-          },
-          required: ['query']
-        }
-      )
-    end
-  end
-
-  describe '#active?' do
-    context 'when user is an admin' do
-      let(:user) { create(:user, :administrator, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-
-      it 'returns true' do
-        expect(service.active?).to be true
-      end
-    end
-
-    context 'when user is an agent' do
-      let(:user) { create(:user, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-
-      it 'returns true' do
-        expect(service.active?).to be true
-      end
-    end
-
-    context 'when user has custom role with knowledge_base_manage permission' do
-      let(:user) { create(:user, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-      let(:custom_role) { create(:custom_role, account: account, permissions: ['knowledge_base_manage']) }
-
-      before do
-        account_user = AccountUser.find_by(user: user, account: account)
-        account_user.update(role: :agent, custom_role: custom_role)
-      end
-
-      it 'returns true' do
-        expect(service.active?).to be true
-      end
-    end
-
-    context 'when user has custom role without knowledge_base_manage permission' do
-      let(:user) { create(:user, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-      let(:custom_role) { create(:custom_role, account: account, permissions: []) }
-
-      before do
-        account_user = AccountUser.find_by(user: user, account: account)
-        account_user.update(role: :agent, custom_role: custom_role)
-      end
-
-      it 'returns false' do
-        expect(service.active?).to be false
-      end
-    end
-  end
-
-  describe '#execute' do
-    context 'when query is blank' do
-      it 'returns error message' do
-        expect(service.execute({})).to eq('Missing required parameters')
-      end
-    end
-
-    context 'when no articles are found' do
-      before do
-        allow(Article).to receive(:where).and_return(Article.none)
-      end
-
-      it 'returns no articles found message' do
-        expect(service.execute({ 'query' => 'test' })).to eq('No articles found')
-      end
-    end
-
-    context 'when articles are found' do
-      let(:portal) { create(:portal, account: account) }
-      let(:article1) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 1', content: 'Content 1') }
-      let(:article2) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 2', content: 'Content 2') }
-
-      before do
-        article1
-        article2
-      end
-
-      it 'returns formatted articles with count' do
-        result = service.execute({ 'query' => 'Test' })
-        expect(result).to include('Total number of articles: 2')
-        expect(result).to include(article1.to_llm_text)
-        expect(result).to include(article2.to_llm_text)
-      end
-
-      context 'when filtered by category' do
-        let(:category) { create(:category, slug: 'test-category', portal: portal, account: account) }
-        let(:article3) { create(:article, account: account, portal: portal, author: user, category: category, title: 'Test Article 3') }
-
-        before do
-          article3
-        end
-
-        it 'returns only articles from the specified category' do
-          result = service.execute({ 'query' => 'Test', 'category_id' => category.id })
-          expect(result).to include('Total number of articles: 1')
-          expect(result).to include(article3.to_llm_text)
-          expect(result).not_to include(article1.to_llm_text)
-          expect(result).not_to include(article2.to_llm_text)
-        end
-      end
-
-      context 'when filtered by status' do
-        let(:article3) do
-          create(:article, account: account, portal: portal, author: user, title: 'Test Article 3', status: 'published')
-        end
-        let(:article4) { create(:article, account: account, portal: portal, author: user, title: 'Test Article 4', status: 'draft') }
-
-        before do
-          article3
-          article4
-        end
-
-        it 'returns only articles with the specified status' do
-          result = service.execute({ 'query' => 'Test', 'status' => 'published' })
-          expect(result).to include(article3.to_llm_text)
-          expect(result).not_to include(article4.to_llm_text)
-        end
-      end
-    end
-  end
-end
@@ -1,113 +0,0 @@
-require 'rails_helper'
-
-RSpec.describe Captain::Tools::Copilot::SearchContactsService do
-  let(:account) { create(:account) }
-  let(:user) { create(:user, account: account) }
-  let(:assistant) { create(:captain_assistant, account: account) }
-  let(:service) { described_class.new(assistant, user: user) }
-
-  describe '#name' do
-    it 'returns the correct service name' do
-      expect(service.name).to eq('search_contacts')
-    end
-  end
-
-  describe '#description' do
-    it 'returns the service description' do
-      expect(service.description).to eq('Search contacts based on query parameters')
-    end
-  end
-
-  describe '#parameters' do
-    it 'returns the expected parameter schema' do
-      expect(service.parameters).to eq(
-        {
-          type: 'object',
-          properties: {
-            email: {
-              type: 'string',
-              description: 'Filter contacts by email'
-            },
-            phone_number: {
-              type: 'string',
-              description: 'Filter contacts by phone number'
-            },
-            name: {
-              type: 'string',
-              description: 'Filter contacts by name (partial match)'
-            }
-          },
-          required: []
-        }
-      )
-    end
-  end
-
-  describe '#active?' do
-    context 'when user has contact_manage permission' do
-      let(:user) { create(:user, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-      let(:custom_role) { create(:custom_role, account: account, permissions: ['contact_manage']) }
-
-      before do
-        account_user = AccountUser.find_by(user: user, account: account)
-        account_user.update(role: :agent, custom_role: custom_role)
-      end
-
-      it 'returns true' do
-        expect(service.active?).to be true
-      end
-    end
-
-    context 'when user does not have contact_manage permission' do
-      let(:user) { create(:user, account: account) }
-      let(:assistant) { create(:captain_assistant, account: account) }
-      let(:custom_role) { create(:custom_role, account: account, permissions: []) }
-
-      before do
-        account_user = AccountUser.find_by(user: user, account: account)
-        account_user.update(role: :agent, custom_role: custom_role)
-      end
-
-      it 'returns false' do
-        expect(service.active?).to be false
-      end
-    end
-  end
-
-  describe '#execute' do
-    context 'when contacts are found' do
-      let(:contact1) { create(:contact, account: account, email: 'test1@example.com', name: 'Test Contact 1', phone_number: '+1234567890') }
-      let(:contact2) { create(:contact, account: account, email: 'test2@example.com', name: 'Test Contact 2', phone_number: '+1234567891') }
-
-      before do
-        contact1
-        contact2
-      end
-
-      it 'returns contacts when filtered by email' do
-        result = service.execute({ 'email' => 'test1@example.com' })
-        expect(result).to include(contact1.to_llm_text)
-        expect(result).not_to include(contact2.to_llm_text)
-      end
-
-      it 'returns contacts when filtered by phone number' do
-        result = service.execute({ 'phone_number' => '+1234567890' })
-        expect(result).to include(contact1.to_llm_text)
-        expect(result).not_to include(contact2.to_llm_text)
-      end
-
-      it 'returns contacts when filtered by name' do
-        result = service.execute({ 'name' => 'Contact 1' })
-        expect(result).to include(contact1.to_llm_text)
-        expect(result).not_to include(contact2.to_llm_text)
-      end
-
-      it 'returns all matching contacts when no filters are provided' do
-        result = service.execute({})
-        expect(result).to include(contact1.to_llm_text)
-        expect(result).to include(contact2.to_llm_text)
-      end
-    end
-  end
-end
@@ -1,125 +0,0 @@
-require 'rails_helper'
-
-RSpec.describe Captain::Tools::Copilot::SearchConversationsService do
-  let(:account) { create(:account) }
-  let(:user) { create(:user, role: 'administrator', account: account) }
-  let(:assistant) { create(:captain_assistant, account: account) }
-  let(:service) { described_class.new(assistant, user: user) }
-
-  describe '#name' do
-    it 'returns the correct service name' do
-      expect(service.name).to eq('search_conversations')
-    end
-  end
-
-  describe '#description' do
-    it 'returns the service description' do
-      expect(service.description).to eq('Search conversations based on parameters')
-    end
-  end
-
-  describe '#parameters' do
-    it 'returns the correct parameter schema' do
-      params = service.parameters
-      expect(params[:type]).to eq('object')
-      expect(params[:properties]).to include(:contact_id, :status, :priority)
-    end
-  end
-
-  describe '#active?' do
-    context 'when user has conversation_manage permission' do
-      let(:custom_role) { create(:custom_role, account: account, permissions: ['conversation_manage']) }
-      let(:user) { create(:user, account: account) }
-
-      before do
-        account_user = AccountUser.find_by(user: user, account: account)
-        account_user.update(role: :agent, custom_role: custom_role)
-      end
-
-      it 'returns true' do
-        expect(service.active?).to be true
-      end
-    end
-
-    context 'when user has conversation_unassigned_manage permission' do
-      let(:custom_role) { create(:custom_role, account: account, permissions: ['conversation_unassigned_manage']) }
-      let(:user) { create(:user, account: account) }
-
-      before do
-        account_user = AccountUser.find_by(user: user, account: account)
-        account_user.update(role: :agent, custom_role: custom_role)
-      end
-
-      it 'returns true' do
-        expect(service.active?).to be true
-      end
-    end
-
-    context 'when user has conversation_participating_manage permission' do
-      let(:custom_role) { create(:custom_role, account: account, permissions: ['conversation_participating_manage']) }
-      let(:user) { create(:user, account: account) }
-
-      before do
-        account_user = AccountUser.find_by(user: user, account: account)
-        account_user.update(role: :agent, custom_role: custom_role)
-      end
-
-      it 'returns true' do
-        expect(service.active?).to be true
-      end
-    end
-
-    context 'when user has no relevant conversation permissions' do
-      let(:custom_role) { create(:custom_role, account: account, permissions: []) }
-      let(:user) { create(:user, account: account) }
-
-      before do
-        account_user = AccountUser.find_by(user: user, account: account)
-        account_user.update(role: :agent, custom_role: custom_role)
-      end
-
-      it 'returns false' do
-        expect(service.active?).to be false
-      end
-    end
-  end
-
-  describe '#execute' do
-    let(:contact) { create(:contact, account: account) }
-    let!(:open_conversation) { create(:conversation, account: account, contact: contact, status: 'open', priority: 'high') }
-    let!(:resolved_conversation) { create(:conversation, account: account, status: 'resolved', priority: 'low') }
-
-    it 'returns all conversations when no filters are applied' do
-      result = service.execute({})
-      expect(result).to include('Total number of conversations: 2')
-      expect(result).to include(open_conversation.to_llm_text(include_contact_details: true))
-      expect(result).to include(resolved_conversation.to_llm_text(include_contact_details: true))
-    end
-
-    it 'filters conversations by status' do
-      result = service.execute({ 'status' => 'open' })
-      expect(result).to include('Total number of conversations: 1')
-      expect(result).to include(open_conversation.to_llm_text(include_contact_details: true))
-      expect(result).not_to include(resolved_conversation.to_llm_text(include_contact_details: true))
-    end
-
-    it 'filters conversations by contact_id' do
-      result = service.execute({ 'contact_id' => contact.id })
-      expect(result).to include('Total number of conversations: 1')
-      expect(result).to include(open_conversation.to_llm_text(include_contact_details: true))
-      expect(result).not_to include(resolved_conversation.to_llm_text(include_contact_details: true))
-    end
-
-    it 'filters conversations by priority' do
-      result = service.execute({ 'priority' => 'high' })
-      expect(result).to include('Total number of conversations: 1')
-      expect(result).to include(open_conversation.to_llm_text(include_contact_details: true))
-      expect(result).not_to include(resolved_conversation.to_llm_text(include_contact_details: true))
-    end
-
-    it 'returns appropriate message when no conversations are found' do
-      result = service.execute({ 'status' => 'snoozed' })
-      expect(result).to eq('No conversations found')
-    end
-  end
-end
@@ -1,125 +0,0 @@
-require 'rails_helper'
-
-RSpec.describe Captain::Tools::Copilot::SearchLinearIssuesService do
-  let(:account) { create(:account) }
-  let(:assistant) { create(:captain_assistant, account: account) }
-  let(:service) { described_class.new(assistant) }
-
-  describe '#name' do
-    it 'returns the correct service name' do
-      expect(service.name).to eq('search_linear_issues')
-    end
-  end
-
-  describe '#description' do
-    it 'returns the service description' do
-      expect(service.description).to eq('Search Linear issues based on a search term')
-    end
-  end
-
-  describe '#parameters' do
-    it 'returns the expected parameter schema' do
-      expect(service.parameters).to eq(
-        {
-          type: 'object',
-          properties: {
-            term: {
-              type: 'string',
-              description: 'The search term to find Linear issues'
-            }
-          },
-          required: %w[term]
-        }
-      )
-    end
-  end
-
-  describe '#active?' do
-    context 'when Linear integration is enabled' do
-      before do
-        create(:integrations_hook, :linear, account: account)
-      end
-
-      it 'returns true' do
-        expect(service.active?).to be true
-      end
-    end
-
-    context 'when Linear integration is not enabled' do
-      it 'returns false' do
-        expect(service.active?).to be false
-      end
-    end
-  end
-
-  describe '#execute' do
-    context 'when Linear integration is not enabled' do
-      it 'returns error message' do
-        expect(service.execute({ 'term' => 'test' })).to eq('Linear integration is not enabled')
-      end
-    end
-
-    context 'when Linear integration is enabled' do
-      let(:linear_service) { instance_double(Integrations::Linear::ProcessorService) }
-
-      before do
-        create(:integrations_hook, :linear, account: account)
-        allow(Integrations::Linear::ProcessorService).to receive(:new).and_return(linear_service)
-      end
-
-      context 'when term is blank' do
-        it 'returns error message' do
-          expect(service.execute({ 'term' => '' })).to eq('Missing required parameters')
-        end
-      end
-
-      context 'when search returns error' do
-        before do
-          allow(linear_service).to receive(:search_issue).and_return({ error: 'API Error' })
-        end
-
-        it 'returns the error message' do
-          expect(service.execute({ 'term' => 'test' })).to eq('API Error')
-        end
-      end
-
-      context 'when search returns no issues' do
-        before do
-          allow(linear_service).to receive(:search_issue).and_return({ data: [] })
-        end
-
-        it 'returns no issues found message' do
-          expect(service.execute({ 'term' => 'test' })).to eq('No issues found, I should try another similar search term')
-        end
-      end
-
-      context 'when search returns issues' do
-        let(:issues) do
-          [{
-            'title' => 'Test Issue',
-            'id' => 'TEST-123',
-            'state' => { 'name' => 'In Progress' },
-            'priority' => 4,
-            'assignee' => { 'name' => 'John Doe' },
-            'description' => 'Test description'
-          }]
-        end
-
-        before do
-          allow(linear_service).to receive(:search_issue).and_return({ data: issues })
-        end
-
-        it 'returns formatted issues' do
-          result = service.execute({ 'term' => 'test' })
-          expect(result).to include('Total number of issues: 1')
-          expect(result).to include('Title: Test Issue')
-          expect(result).to include('ID: TEST-123')
-          expect(result).to include('State: In Progress')
-          expect(result).to include('Priority: Low')
-          expect(result).to include('Assignee: John Doe')
-          expect(result).to include('Description: Test description')
-        end
-      end
-    end
-  end
-end
@@ -1,77 +0,0 @@
-require 'rails_helper'
-
-RSpec.describe Captain::Tools::SearchDocumentationService do
-  let(:assistant) { create(:captain_assistant) }
-  let(:service) { described_class.new(assistant) }
-  let(:question) { 'How to create a new account?' }
-  let(:answer) { 'You can create a new account by clicking on the Sign Up button.' }
-  let(:external_link) { 'https://example.com/docs/create-account' }
-
-  describe '#name' do
-    it 'returns the correct service name' do
-      expect(service.name).to eq('search_documentation')
-    end
-  end
-
-  describe '#description' do
-    it 'returns the service description' do
-      expect(service.description).to eq('Search and retrieve documentation from knowledge base')
-    end
-  end
-
-  describe '#parameters' do
-    it 'returns the required parameters schema' do
-      expected_schema = {
-        type: 'object',
-        properties: {
-          search_query: {
-            type: 'string',
-            description: 'The search query to look up in the documentation.'
-          }
-        },
-        required: ['search_query']
-      }
-
-      expect(service.parameters).to eq(expected_schema)
-    end
-  end
-
-  describe '#execute' do
-    let!(:response) do
-      create(
-        :captain_assistant_response,
-        assistant: assistant,
-        question: question,
-        answer: answer,
-        status: 'approved'
-      )
-    end
-
-    let(:documentable) { create(:captain_document, external_link: external_link) }
-
-    context 'when matching responses exist' do
-      before do
-        response.update(documentable: documentable)
-        allow(Captain::AssistantResponse).to receive(:search).with(question).and_return([response])
-      end
-
-      it 'returns formatted responses for the search query' do
-        result = service.execute({ 'search_query' => question })
-
-        expect(result).to include(question)
-        expect(result).to include(answer)
-        expect(result).to include(external_link)
-      end
-    end
-
-    context 'when no matching responses exist' do
-      before do
-        allow(Captain::AssistantResponse).to receive(:search).with(question).and_return([])
-      end
-
-      it 'returns an empty string' do
-        expect(service.execute({ 'search_query' => question })).to eq('No FAQs found for the given query')
-      end
-    end
-  end
-end
@@ -9,8 +9,6 @@ RSpec.describe Enterprise::Conversations::PermissionFilterService do
  let(:admin) { create(:user, account: account, role: :administrator) }
  let(:agent) { create(:user, account: account, role: :agent) }
  let!(:inbox) { create(:inbox, account: account) }
-  let!(:inbox2) { create(:inbox, account: account) }
-  let!(:another_inbox_conversation) { create(:conversation, account: account, inbox: inbox2) }

  # This inbox_member is used to establish the agent's access to the inbox
  before { create(:inbox_member, user: agent, inbox: inbox) }
@@ -27,14 +25,16 @@ RSpec.describe Enterprise::Conversations::PermissionFilterService do
        expect(result).to include(assigned_conversation)
        expect(result).to include(unassigned_conversation)
        expect(result).to include(another_assigned_conversation)
-        expect(result.count).to eq(4)
+        expect(result.count).to eq(3)
      end
    end

    context 'when user is a regular agent' do
      it 'returns all conversations in assigned inboxes' do
+        inbox_ids = agent.inboxes.where(account_id: account.id).pluck(:id)
+
        result = Conversations::PermissionFilterService.new(
-          account.conversations,
+          account.conversations.where(inbox_id: inbox_ids),
          agent,
          account
        ).perform
@@ -42,7 +42,6 @@ RSpec.describe Enterprise::Conversations::PermissionFilterService do
        expect(result).to include(assigned_conversation)
        expect(result).to include(unassigned_conversation)
        expect(result).to include(another_assigned_conversation)
-        expect(result).not_to include(another_inbox_conversation)
        expect(result.count).to eq(3)
      end
    end
@@ -53,7 +52,7 @@ RSpec.describe Enterprise::Conversations::PermissionFilterService do
        # Create a new isolated test environment
        test_account = create(:account)
        test_inbox = create(:inbox, account: test_account)
-        test_inbox2 = create(:inbox, account: test_account)
+
        # Create test agent
        test_agent = create(:user, account: test_account, role: :agent)
        create(:inbox_member, user: test_agent, inbox: test_inbox)
@@ -67,7 +66,6 @@ RSpec.describe Enterprise::Conversations::PermissionFilterService do
        assigned_conversation = create(:conversation, account: test_account, inbox: test_inbox, assignee: test_agent)
        unassigned_conversation = create(:conversation, account: test_account, inbox: test_inbox, assignee: nil)
        other_assigned_conversation = create(:conversation, account: test_account, inbox: test_inbox, assignee: create(:user, account: test_account))
-        other_inbox_conversation = create(:conversation, account: test_account, inbox: test_inbox2, assignee: nil)

        # Run the test
        result = Conversations::PermissionFilterService.new(
@@ -81,7 +79,6 @@ RSpec.describe Enterprise::Conversations::PermissionFilterService do
        expect(result).to include(assigned_conversation)
        expect(result).to include(unassigned_conversation)
        expect(result).to include(other_assigned_conversation)
-        expect(result).not_to include(other_inbox_conversation)
      end
    end

@@ -90,7 +87,6 @@ RSpec.describe Enterprise::Conversations::PermissionFilterService do
        # Create a new isolated test environment
        test_account = create(:account)
        test_inbox = create(:inbox, account: test_account)
-        test_inbox2 = create(:inbox, account: test_account)

        # Create test agent
        test_agent = create(:user, account: test_account, role: :agent)
@@ -105,7 +101,6 @@ RSpec.describe Enterprise::Conversations::PermissionFilterService do
        # Create some conversations
        other_conversation = create(:conversation, account: test_account, inbox: test_inbox)
        assigned_conversation = create(:conversation, account: test_account, inbox: test_inbox, assignee: test_agent)
-        other_inbox_conversation = create(:conversation, account: test_account, inbox: test_inbox2, assignee: nil)

        # Run the test
        result = Conversations::PermissionFilterService.new(
@@ -119,7 +114,6 @@ RSpec.describe Enterprise::Conversations::PermissionFilterService do
        expect(result.first.assignee).to eq(test_agent)
        expect(result).to include(assigned_conversation)
        expect(result).not_to include(other_conversation)
-        expect(result).not_to include(other_inbox_conversation)
      end
    end

@@ -128,7 +122,6 @@ RSpec.describe Enterprise::Conversations::PermissionFilterService do
        # Create a new isolated test environment
        test_account = create(:account)
        test_inbox = create(:inbox, account: test_account)
-        test_inbox2 = create(:inbox, account: test_account)

        # Create test agent
        test_agent = create(:user, account: test_account, role: :agent)
@@ -144,7 +137,6 @@ RSpec.describe Enterprise::Conversations::PermissionFilterService do
        assigned_conversation = create(:conversation, account: test_account, inbox: test_inbox, assignee: test_agent)
        unassigned_conversation = create(:conversation, account: test_account, inbox: test_inbox, assignee: nil)
        other_assigned_conversation = create(:conversation, account: test_account, inbox: test_inbox, assignee: create(:user, account: test_account))
-        other_inbox_conversation = create(:conversation, account: test_account, inbox: test_inbox2, assignee: nil)

        # Run the test
        result = Conversations::PermissionFilterService.new(
@@ -160,7 +152,6 @@ RSpec.describe Enterprise::Conversations::PermissionFilterService do

        # Should NOT include conversations assigned to others
        expect(result).not_to include(other_assigned_conversation)
-        expect(result).not_to include(other_inbox_conversation)
      end
    end

@@ -169,7 +160,6 @@ RSpec.describe Enterprise::Conversations::PermissionFilterService do
        # Create a new isolated test environment
        test_account = create(:account)
        test_inbox = create(:inbox, account: test_account)
-        test_inbox2 = create(:inbox, account: test_account)

        # Create test agent
        test_agent = create(:user, account: test_account, role: :agent)
@@ -186,7 +176,6 @@ RSpec.describe Enterprise::Conversations::PermissionFilterService do
        assigned_to_agent = create(:conversation, account: test_account, inbox: test_inbox, assignee: test_agent)
        unassigned_conversation = create(:conversation, account: test_account, inbox: test_inbox, assignee: nil)
        other_assigned_conversation = create(:conversation, account: test_account, inbox: test_inbox, assignee: create(:user, account: test_account))
-        other_inbox_conversation = create(:conversation, account: test_account, inbox: test_inbox2, assignee: nil)

        # Run the test
        result = Conversations::PermissionFilterService.new(
@@ -202,7 +191,6 @@ RSpec.describe Enterprise::Conversations::PermissionFilterService do
        expect(result).to include(unassigned_conversation)
        expect(result).to include(assigned_to_agent)
        expect(result).not_to include(other_assigned_conversation)
-        expect(result).not_to include(other_inbox_conversation)
      end
    end
  end
@@ -9,7 +9,7 @@ FactoryBot.define do

    trait :dialogflow do
      app_id { 'dialogflow' }
-      settings { { project_id: 'test', credentials: {} } }
+      settings { { project_id: 'test', credentials: {}, language_code: 'en-US' } }
    end

    trait :dyte do
@@ -153,11 +153,12 @@ describe Integrations::Dialogflow::ProcessorService do
    let(:google_dialogflow) { Google::Cloud::Dialogflow::V2::Sessions::Client }
    let(:session_client) { double }
    let(:session) { double }
-    let(:query_input) { { text: { text: message, language_code: 'en-US' } } }
+    let(:language_code) { 'es-419' }
+    let(:query_input) { { text: { text: message, language_code: language_code } } }
    let(:processor) { described_class.new(event_name: event_name, hook: hook, event_data: event_data) }

    before do
-      hook.update(settings: { 'project_id' => 'test', 'credentials' => 'creds' })
+      hook.update(settings: { 'project_id' => 'test', 'credentials' => 'creds', 'language_code' => language_code })
      allow(google_dialogflow).to receive(:new).and_return(session_client)
      allow(session_client).to receive(:detect_intent).and_return({ session: session, query_input: query_input })
    end
@@ -165,7 +166,7 @@ describe Integrations::Dialogflow::ProcessorService do
    it 'returns intended response' do
      response = processor.send(:get_response, conversation.contact_inbox.source_id, message.content)
      expect(response[:query_input][:text][:text]).to eq(message)
-      expect(response[:query_input][:text][:language_code]).to eq('en-US')
+      expect(response[:query_input][:text][:language_code]).to eq(language_code)
    end

    it 'disables the hook if permission errors are thrown' do
--- a/Show More
+++ b/Show More
@@ -1 +1 @@
 .4.4
 .3.3