chore: remove source_type references from document model

.circleci/config.yml

@@ -1,7 +1,6 @@
 version: 2.1
 orbs:
   node: circleci/node@6.1.0
-  qlty-orb: qltysh/qlty-orb@0.0
 
 defaults: &defaults
   working_directory: ~/build
@@ -90,6 +89,14 @@ jobs:
           command: |
             source ~/.rvm/scripts/rvm
             bundle install
+            # pnpm install
+
+      - run:
+          name: Download cc-test-reporter
+          command: |
+            mkdir -p ~/tmp
+            curl -L https://codeclimate.com/downloads/test-reporter/test-reporter-latest-linux-amd64 > ~/tmp/cc-test-reporter
+            chmod +x ~/tmp/cc-test-reporter
 
       # Swagger verification
       - run:
@@ -101,11 +108,10 @@ jobs:
               echo "ERROR: The swagger.json file is not in sync with the yaml specification. Run 'rake swagger:build' and commit 'swagger/swagger.json'."
               exit 1
             fi
-            mkdir -p ~/tmp
             curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/6.3.0/openapi-generator-cli-6.3.0.jar > ~/tmp/openapi-generator-cli-6.3.0.jar
             java -jar ~/tmp/openapi-generator-cli-6.3.0.jar validate -i swagger/swagger.json
 
-      # Configure environment and database
+      # we remove the FRONTED_URL from the .env before running the tests
       - run:
           name: Database Setup and Configure Environment Variables
           command: |
@@ -143,11 +149,17 @@ jobs:
           command: pnpm run eslint
 
       - run:
-          name: Run frontend tests (with coverage)
+          name: Run frontend tests
           command: |
             mkdir -p ~/build/coverage/frontend
+            ~/tmp/cc-test-reporter before-build
             pnpm run test:coverage
 
+      - run:
+          name: Code Climate Test Coverage (Frontend)
+          command: |
+            ~/tmp/cc-test-reporter format-coverage -t lcov -o "~/build/coverage/frontend/codeclimate.frontend_$CIRCLE_NODE_INDEX.json"
+
       # Run backend tests
       - run:
           name: Run backend tests
@@ -155,18 +167,18 @@ jobs:
             mkdir -p ~/tmp/test-results/rspec
             mkdir -p ~/tmp/test-artifacts
             mkdir -p ~/build/coverage/backend
+            ~/tmp/cc-test-reporter before-build
             TESTFILES=$(circleci tests glob "spec/**/*_spec.rb" | circleci tests split --split-by=timings)
-            bundle exec rspec -I ./spec --require coverage_helper --require spec_helper --format progress \
+            bundle exec rspec --format progress \
                               --format RspecJunitFormatter \
                               --out ~/tmp/test-results/rspec.xml \
                               -- ${TESTFILES}
           no_output_timeout: 30m
 
-      # Qlty coverage publish
+      - run:
-      - qlty-orb/coverage_publish:
+          name: Code Climate Test Coverage (Backend)
-          files: |
+          command: |
-            coverage/coverage.json
+            ~/tmp/cc-test-reporter format-coverage -t simplecov -o "~/build/coverage/backend/codeclimate.$CIRCLE_NODE_INDEX.json"
-            coverage/lcov.info
 
       - run:
           name: List coverage directory contents
@@ -177,7 +189,3 @@ jobs:
           root: ~/build
           paths:
             - coverage
-
-      - store_artifacts:
-          path: coverage
-          destination: coverage

.env.example

@@ -6,13 +6,6 @@
 # Use `rake secret` to generate this variable
 SECRET_KEY_BASE=replace_with_lengthy_secure_hex
 
-# Active Record Encryption keys (required for MFA/2FA functionality)
-# Generate these keys by running: rails db:encryption:init
-# IMPORTANT: Use different keys for each environment (development, staging, production)
-# ACTIVE_RECORD_ENCRYPTION_PRIMARY_KEY=
-# ACTIVE_RECORD_ENCRYPTION_DETERMINISTIC_KEY=
-# ACTIVE_RECORD_ENCRYPTION_KEY_DERIVATION_SALT=
-
 # Replace with the URL you are planning to use for your app
 FRONTEND_URL=http://0.0.0.0:3000
 # To use a dedicated URL for help center pages
@@ -256,8 +249,6 @@ AZURE_APP_SECRET=
 ## Change these values to fine tune performance
 # control the concurrency setting of sidekiq
 # SIDEKIQ_CONCURRENCY=10
-# Enable verbose logging each time a job is dequeued in Sidekiq
-# ENABLE_SIDEKIQ_DEQUEUE_LOGGER=false
 
 
 # AI powered features

.github/workflows/run_mfa_spec.yml

@@ -1,100 +0,0 @@
-name: Run MFA Tests
-permissions:
-  contents: read
-
-on:
-  pull_request:
-
-# If two pushes happen within a short time in the same PR, cancel the run of the oldest push
-concurrency:
-  group: pr-${{ github.workflow }}-${{ github.head_ref }}
-  cancel-in-progress: true
-
-jobs:
-  test:
-    runs-on: ubuntu-22.04
-    # Only run if MFA test keys are available
-    if: github.event_name == 'workflow_dispatch' || (github.repository == 'chatwoot/chatwoot' && github.actor != 'dependabot[bot]')
-
-    services:
-      postgres:
-        image: pgvector/pgvector:pg15
-        env:
-          POSTGRES_USER: postgres
-          POSTGRES_PASSWORD: ''
-          POSTGRES_DB: postgres
-          POSTGRES_HOST_AUTH_METHOD: trust
-        ports:
-          - 5432:5432
-        options: >-
-          --mount type=tmpfs,destination=/var/lib/postgresql/data
-          --health-cmd pg_isready
-          --health-interval 10s
-          --health-timeout 5s
-          --health-retries 5
-      redis:
-        image: redis
-        ports:
-          - 6379:6379
-        options: --entrypoint redis-server
-
-    env:
-      RAILS_ENV: test
-      POSTGRES_HOST: localhost
-      # Active Record encryption keys required for MFA - test keys only, not for production use
-      ACTIVE_RECORD_ENCRYPTION_PRIMARY_KEY: 'test_key_a6cde8f7b9c2d3e4f5a6b7c8d9e0f1a2b3c4d5e6f7a8b9c0d1e2f3a4b5c6d7'
-      ACTIVE_RECORD_ENCRYPTION_DETERMINISTIC_KEY: 'test_key_b7def9a8c0d3e4f5a6b7c8d9e0f1a2b3c4d5e6f7a8b9c0d1e2f3a4b5c6d8'
-      ACTIVE_RECORD_ENCRYPTION_KEY_DERIVATION_SALT: 'test_salt_c8efa0b9d1e4f5a6b7c8d9e0f1a2b3c4d5e6f7a8b9c0d1e2f3a4b5c6d9'
-
-    steps:
-      - uses: actions/checkout@v4
-
-      - uses: ruby/setup-ruby@v1
-        with:
-          bundler-cache: true
-
-      - name: Create database
-        run: bundle exec rake db:create
-
-      - name: Install pgvector extension
-        run: |
-          PGPASSWORD="" psql -h localhost -U postgres -d chatwoot_test -c "CREATE EXTENSION IF NOT EXISTS vector;"
-
-      - name: Seed database
-        run: bundle exec rake db:schema:load
-
-      - name: Run MFA-related backend tests
-        run: |
-          bundle exec rspec \
-            spec/services/mfa/token_service_spec.rb \
-            spec/services/mfa/authentication_service_spec.rb \
-            spec/requests/api/v1/profile/mfa_controller_spec.rb \
-            spec/controllers/devise_overrides/sessions_controller_spec.rb \
-            spec/models/application_record_external_credentials_encryption_spec.rb \
-            --profile=10 \
-            --format documentation
-        env:
-          NODE_OPTIONS: --openssl-legacy-provider
-
-      - name: Run MFA-related tests in user_spec
-        run: |
-          # Run specific MFA-related tests from user_spec
-          bundle exec rspec spec/models/user_spec.rb \
-            -e "two factor" \
-            -e "2FA" \
-            -e "MFA" \
-            -e "otp" \
-            -e "backup code" \
-            --profile=10 \
-            --format documentation
-        env:
-          NODE_OPTIONS: --openssl-legacy-provider
-
-      - name: Upload test logs
-        uses: actions/upload-artifact@v4
-        if: failure()
-        with:
-          name: mfa-test-logs
-          path: |
-            log/test.log
-            tmp/screenshots/

.gitignore

@@ -95,7 +95,3 @@ yarn-debug.log*
 .claude/settings.local.json
 .cursor
 CLAUDE.local.md
-
-# Histoire deployment
-.netlify
-.histoire

.rubocop.yml

@@ -23,7 +23,7 @@ Metrics/MethodLength:
     - 'enterprise/lib/captain/agent.rb'
 
 RSpec/ExampleLength:
-  Max: 50
+  Max: 25
 
 Style/Documentation:
   Enabled: false
@@ -336,4 +336,4 @@ FactoryBot/RedundantFactoryOption:
   Enabled: false
 
 FactoryBot/FactoryAssociationWithStrategy:
-  Enabled: false
+  Enabled: false

AGENTS.md

@@ -55,21 +55,4 @@
 
 ## Ruby Best Practices
 
-- Use compact `module/class` definitions; avoid nested styles
+- Use compact `module/class` definitions; avoid nested styles
-
-## Enterprise Edition Notes
-
-- Chatwoot has an Enterprise overlay under `enterprise/` that extends/overrides OSS code.
-- When you add or modify core functionality, always check for corresponding files in `enterprise/` and keep behavior compatible.
-- Follow the Enterprise development practices documented here:
-  - https://chatwoot.help/hc/handbook/articles/developing-enterprise-edition-features-38
-
-Practical checklist for any change impacting core logic or public APIs
-- Search for related files in both trees before editing (e.g., `rg -n "FooService|ControllerName|ModelName" app enterprise`).
-- If adding new endpoints, services, or models, consider whether Enterprise needs:
-  - An override (e.g., `enterprise/app/...`), or
-  - An extension point (e.g., `prepend_mod_with`, hooks, configuration) to avoid hard forks.
-- Avoid hardcoding instance- or plan-specific behavior in OSS; prefer configuration, feature flags, or extension points consumed by Enterprise.
-- Keep request/response contracts stable across OSS and Enterprise; update both sets of routes/controllers when introducing new APIs.
-- When renaming/moving shared code, mirror the change in `enterprise/` to prevent drift.
-- Tests: Add Enterprise-specific specs under `spec/enterprise`, mirroring OSS spec layout where applicable.

Gemfile

@@ -21,7 +21,6 @@ gem 'telephone_number'
 gem 'time_diff'
 gem 'tzinfo-data'
 gem 'valid_email2'
-gem 'email-provider-info'
 # compress javascript config.assets.js_compressor
 gem 'uglifier'
 ##-- used for single column multiple binary flags in notification settings/feature flagging --##
@@ -63,10 +62,6 @@ gem 'redis-namespace'
 # super fast record imports in bulk
 gem 'activerecord-import'
 
-gem 'searchkick'
-gem 'opensearch-ruby'
-gem 'faraday_middleware-aws-sigv4'
-
 ##--- gems for server & infra configuration ---##
 gem 'dotenv-rails', '>= 3.0.0'
 gem 'foreman'
@@ -79,12 +74,9 @@ gem 'barnes'
 gem 'devise', '>= 4.9.4'
 gem 'devise-secure_password', git: 'https://github.com/chatwoot/devise-secure_password', branch: 'chatwoot'
 gem 'devise_token_auth', '>= 1.2.3'
-# two-factor authentication
-gem 'devise-two-factor', '>= 5.0.0'
 # authorization
 gem 'jwt'
 gem 'pundit'
-
 # super admin
 gem 'administrate', '>= 0.20.1'
 gem 'administrate-field-active_storage', '>= 1.0.3'
@@ -97,14 +89,14 @@ gem 'wisper', '2.0.0'
 ##--- gems for channels ---##
 gem 'facebook-messenger'
 gem 'line-bot-api'
-gem 'twilio-ruby'
+gem 'twilio-ruby', '~> 5.66'
 # twitty will handle subscription of twitter account events
 # gem 'twitty', git: 'https://github.com/chatwoot/twitty'
 gem 'twitty', '~> 0.1.5'
 # facebook client
 gem 'koala'
 # slack client
-gem 'slack-ruby-client', '~> 2.7.0'
+gem 'slack-ruby-client', '~> 2.5.2'
 # for dialogflow integrations
 gem 'google-cloud-dialogflow-v2', '>= 0.24.0'
 gem 'grpc'
@@ -116,7 +108,7 @@ gem 'google-cloud-translate-v3', '>= 0.7.0'
 ##-- apm and error monitoring ---#
 # loaded only when environment variables are set.
 # ref application.rb
-gem 'datadog', '~> 2.0', require: false
+gem 'ddtrace', require: false
 gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
 gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
@@ -175,7 +167,6 @@ gem 'audited', '~> 5.4', '>= 5.4.1'
 
 # need for google auth
 gem 'omniauth', '>= 2.1.2'
-gem 'omniauth-saml'
 gem 'omniauth-google-oauth2', '>= 1.1.3'
 gem 'omniauth-rails_csrf_protection', '~> 1.0', '>= 1.0.2'
 
@@ -221,8 +212,6 @@ group :development do
   gem 'stackprof'
   # Should install the associated chrome extension to view query logs
   gem 'meta_request', '>= 0.8.3'
-
-  gem 'tidewave'
 end
 
 group :test do
@@ -232,7 +221,6 @@ group :test do
   gem 'webmock'
   # test profiling
   gem 'test-prof'
-  gem 'simplecov_json_formatter', require: false
 end
 
 group :development, :test do
@@ -257,7 +245,7 @@ group :development, :test do
   gem 'rubocop-factory_bot', require: false
   gem 'seed_dump'
   gem 'shoulda-matchers'
-  gem 'simplecov', '>= 0.21', require: false
+  gem 'simplecov', '0.17.1', require: false
   gem 'spring'
   gem 'spring-watcher-listen'
 end

Gemfile.lock

@@ -194,14 +194,10 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    datadog (2.19.0)
-      datadog-ruby_core_source (~> 3.4, >= 3.4.1)
-      libdatadog (~> 18.1.0.1.0)
-      libddwaf (~> 1.24.1.0.3)
-      logger
-      msgpack
-    datadog-ruby_core_source (3.4.1)
     date (3.4.1)
+    ddtrace (0.48.0)
+      ffi (~> 1.0)
+      msgpack
     debug (1.8.0)
       irb (>= 1.5.0)
       reline (>= 0.3.1)
@@ -212,11 +208,6 @@ GEM
       railties (>= 4.1.0)
       responders
       warden (~> 1.2.3)
-    devise-two-factor (6.1.0)
-      activesupport (>= 7.0, < 8.1)
-      devise (~> 4.0)
-      railties (>= 7.0, < 8.1)
-      rotp (~> 6.0)
     devise_token_auth (1.2.5)
       bcrypt (~> 3.0)
       devise (> 3.5.2, < 5)
@@ -224,7 +215,7 @@ GEM
     diff-lcs (1.5.1)
     digest-crc (0.6.5)
       rake (>= 12.0.0, < 14.0.0)
-    docile (1.4.1)
+    docile (1.4.0)
     domain_name (0.5.20190701)
       unf (>= 0.0.5, < 1.0.0)
     dotenv (3.1.2)
@@ -235,42 +226,12 @@ GEM
       addressable (~> 2.8)
     drb (2.2.3)
     dry-cli (1.1.0)
-    dry-configurable (1.3.0)
-      dry-core (~> 1.1)
-      zeitwerk (~> 2.6)
-    dry-core (1.1.0)
-      concurrent-ruby (~> 1.0)
-      logger
-      zeitwerk (~> 2.6)
-    dry-inflector (1.2.0)
-    dry-initializer (3.2.0)
-    dry-logic (1.6.0)
-      bigdecimal
-      concurrent-ruby (~> 1.0)
-      dry-core (~> 1.1)
-      zeitwerk (~> 2.6)
-    dry-schema (1.14.1)
-      concurrent-ruby (~> 1.0)
-      dry-configurable (~> 1.0, >= 1.0.1)
-      dry-core (~> 1.1)
-      dry-initializer (~> 3.2)
-      dry-logic (~> 1.5)
-      dry-types (~> 1.8)
-      zeitwerk (~> 2.6)
-    dry-types (1.8.3)
-      bigdecimal (~> 3.0)
-      concurrent-ruby (~> 1.0)
-      dry-core (~> 1.0)
-      dry-inflector (~> 1.0)
-      dry-logic (~> 1.4)
-      zeitwerk (~> 2.6)
     ecma-re-validator (0.4.0)
       regexp_parser (~> 2.2)
     elastic-apm (4.6.2)
       concurrent-ruby (~> 1.0)
       http (>= 3.0)
       ruby2_keywords
-    email-provider-info (0.0.1)
     email_reply_trimmer (0.1.13)
     erubi (1.13.0)
     et-orbi (1.2.11)
@@ -287,34 +248,22 @@ GEM
       railties (>= 5.0.0)
     faker (3.2.0)
       i18n (>= 1.8.11, < 2)
-    faraday (2.13.1)
+    faraday (2.9.0)
-      faraday-net_http (>= 2.0, < 3.5)
+      faraday-net_http (>= 2.0, < 3.2)
-      json
-      logger
     faraday-follow_redirects (0.3.0)
       faraday (>= 1, < 3)
-    faraday-mashify (1.0.0)
+    faraday-mashify (0.1.1)
       faraday (~> 2.0)
       hashie
     faraday-multipart (1.0.4)
       multipart-post (~> 2)
-    faraday-net_http (3.4.0)
+    faraday-net_http (3.1.0)
-      net-http (>= 0.5.0)
+      net-http
     faraday-net_http_persistent (2.1.0)
       faraday (~> 2.5)
       net-http-persistent (~> 4.0)
     faraday-retry (2.2.1)
       faraday (~> 2.0)
-    faraday_middleware-aws-sigv4 (1.0.1)
-      aws-sigv4 (~> 1.0)
-      faraday (>= 2.0, < 3)
-    fast-mcp (1.5.0)
-      addressable (~> 2.8)
-      base64
-      dry-schema (~> 1.14)
-      json (~> 2.0)
-      mime-types (~> 3.4)
-      rack (~> 3.1)
     fcm (1.0.8)
       faraday (>= 1.0.0, < 3.0)
       googleauth (~> 1)
@@ -453,7 +402,7 @@ GEM
       rails-dom-testing (>= 1, < 3)
       railties (>= 4.2.0)
       thor (>= 0.14, < 2.0)
-    json (2.13.2)
+    json (2.12.0)
     json_refs (0.1.8)
       hana
     json_schemer (0.2.24)
@@ -468,7 +417,7 @@ GEM
     judoscale-sidekiq (1.8.2)
       judoscale-ruby (= 1.8.2)
       sidekiq (>= 5.0)
-    jwt (2.10.1)
+    jwt (2.8.1)
       base64
     kaminari (1.2.2)
       activesupport (>= 4.1.0)
@@ -495,16 +444,6 @@ GEM
       logger (~> 1.6)
     letter_opener (1.10.0)
       launchy (>= 2.2, < 4)
-    libdatadog (18.1.0.1.0)
-    libdatadog (18.1.0.1.0-x86_64-linux)
-    libddwaf (1.24.1.0.3)
-      ffi (~> 1.0)
-    libddwaf (1.24.1.0.3-arm64-darwin)
-      ffi (~> 1.0)
-    libddwaf (1.24.1.0.3-x86_64-darwin)
-      ffi (~> 1.0)
-    libddwaf (1.24.1.0.3-x86_64-linux)
-      ffi (~> 1.0)
     line-bot-api (1.28.0)
     lint_roller (1.1.0)
     liquid (5.4.0)
@@ -550,7 +489,7 @@ GEM
     mutex_m (0.3.0)
     neighbor (0.2.3)
       activerecord (>= 5.2)
-    net-http (0.6.0)
+    net-http (0.4.1)
       uri
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
@@ -595,9 +534,8 @@ GEM
     oj (3.16.10)
       bigdecimal (>= 3.0)
       ostruct (>= 0.2)
-    omniauth (2.1.4)
+    omniauth (2.1.2)
       hashie (>= 3.4.6)
-      logger
       rack (>= 2.2.3)
       rack-protection
     omniauth-google-oauth2 (1.1.3)
@@ -611,12 +549,6 @@ GEM
     omniauth-rails_csrf_protection (1.0.2)
       actionpack (>= 4.2)
       omniauth (~> 2.0)
-    omniauth-saml (2.2.4)
-      omniauth (~> 2.1)
-      ruby-saml (~> 1.18)
-    opensearch-ruby (3.4.0)
-      faraday (>= 1.0, < 3)
-      multi_json (>= 1.0)
     openssl (3.2.0)
     orm_adapter (0.5.0)
     os (1.1.4)
@@ -645,7 +577,7 @@ GEM
       activesupport (>= 3.0.0)
     raabro (1.4.0)
     racc (1.8.1)
-    rack (3.2.3)
+    rack (2.2.15)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
     rack-contrib (2.5.0)
@@ -654,20 +586,19 @@ GEM
       rack (>= 2.0.0)
     rack-mini-profiler (3.2.0)
       rack (>= 1.2.0)
-    rack-protection (4.2.1)
+    rack-protection (3.2.0)
       base64 (>= 0.1.0)
-      logger (>= 1.6.0)
+      rack (~> 2.2, >= 2.2.4)
-      rack (>= 3.0.0, < 4)
     rack-proxy (0.7.7)
       rack
-    rack-session (2.1.1)
+    rack-session (1.0.2)
-      base64 (>= 0.1.0)
+      rack (< 3)
-      rack (>= 3.0.0)
     rack-test (2.1.0)
       rack (>= 1.3)
     rack-timeout (0.6.3)
-    rackup (2.2.1)
+    rackup (1.0.1)
-      rack (>= 3)
+      rack (< 3)
+      webrick
     rails (7.1.5.2)
       actioncable (= 7.1.5.2)
       actionmailbox (= 7.1.5.2)
@@ -728,8 +659,7 @@ GEM
     retriable (3.1.2)
     reverse_markdown (2.1.1)
       nokogiri
-    rexml (3.4.4)
+    rexml (3.4.1)
-    rotp (6.3.0)
     rspec-core (3.13.0)
       rspec-support (~> 3.13.0)
     rspec-expectations (3.13.2)
@@ -784,9 +714,6 @@ GEM
       faraday (>= 1)
       faraday-multipart (>= 1)
     ruby-progressbar (1.13.0)
-    ruby-saml (1.18.1)
-      nokogiri (>= 1.13.10)
-      rexml
     ruby-vips (2.1.4)
       ffi (~> 1.12)
     ruby2_keywords (0.0.5)
@@ -822,9 +749,6 @@ GEM
       parser
     scss_lint (0.60.0)
       sass (~> 3.5, >= 3.5.5)
-    searchkick (5.5.2)
-      activemodel (>= 7.1)
-      hashie
     securerandom (0.4.1)
     seed_dump (3.3.1)
       activerecord (>= 4)
@@ -871,14 +795,13 @@ GEM
       faraday (>= 0.17.5, < 3.a)
       jwt (>= 1.5, < 3.0)
       multi_json (~> 1.10)
-    simplecov (0.22.0)
+    simplecov (0.17.1)
       docile (~> 1.1)
-      simplecov-html (~> 0.11)
+      json (>= 1.8, < 3)
-      simplecov_json_formatter (~> 0.1)
+      simplecov-html (~> 0.10.0)
-    simplecov-html (0.13.2)
+    simplecov-html (0.10.2)
-    simplecov_json_formatter (0.1.4)
+    slack-ruby-client (2.5.2)
-    slack-ruby-client (2.7.0)
+      faraday (>= 2.0)
-      faraday (>= 2.0.1)
       faraday-mashify
       faraday-multipart
       gli
@@ -906,17 +829,13 @@ GEM
     telephone_number (1.4.20)
     test-prof (1.2.1)
     thor (1.4.0)
-    tidewave (0.2.0)
-      fast-mcp (~> 1.5.0)
-      rack (>= 2.0)
-      rails (>= 7.1.0)
     tilt (2.3.0)
     time_diff (0.3.0)
       activesupport
       i18n
     timeout (0.4.3)
     trailblazer-option (0.1.2)
-    twilio-ruby (7.6.0)
+    twilio-ruby (5.77.0)
       faraday (>= 0.9, < 3.0)
       jwt (>= 1.5, < 3.0)
       nokogiri (>= 1.6, < 2.0)
@@ -936,7 +855,7 @@ GEM
       unicode-emoji (~> 4.0, >= 4.0.4)
     unicode-emoji (4.0.4)
     uniform_notifier (1.17.0)
-    uri (1.0.4)
+    uri (1.0.3)
     uri_template (0.7.0)
     valid_email2 (5.2.6)
       activemodel (>= 3.2)
@@ -963,6 +882,7 @@ GEM
       addressable (>= 2.8.0)
       crack (>= 0.3.2)
       hashdiff (>= 0.4.0, < 2.0.0)
+    webrick (1.9.1)
     websocket-driver (0.7.7)
       base64
       websocket-extensions (>= 0.1.0)
@@ -1008,21 +928,18 @@ DEPENDENCIES
   commonmarker
   csv-safe
   database_cleaner
-  datadog (~> 2.0)
+  ddtrace
   debug (~> 1.8)
   devise (>= 4.9.4)
   devise-secure_password!
-  devise-two-factor (>= 5.0.0)
   devise_token_auth (>= 1.2.3)
   dotenv-rails (>= 3.0.0)
   down
   elastic-apm
-  email-provider-info
   email_reply_trimmer
   facebook-messenger
   factory_bot_rails (>= 6.4.3)
   faker
-  faraday_middleware-aws-sigv4
   fcm
   flag_shih_tzu
   foreman
@@ -1063,8 +980,6 @@ DEPENDENCIES
   omniauth-google-oauth2 (>= 1.1.3)
   omniauth-oauth2
   omniauth-rails_csrf_protection (~> 1.0, >= 1.0.2)
-  omniauth-saml
-  opensearch-ruby
   pg
   pg_search
   pgvector
@@ -1093,7 +1008,6 @@ DEPENDENCIES
   ruby_llm-schema
   scout_apm
   scss_lint
-  searchkick
   seed_dump
   sentry-rails (>= 5.19.0)
   sentry-ruby
@@ -1103,9 +1017,8 @@ DEPENDENCIES
   sidekiq (>= 7.3.1)
   sidekiq-cron (>= 1.12.0)
   sidekiq_alive
-  simplecov (>= 0.21)
+  simplecov (= 0.17.1)
-  simplecov_json_formatter
+  slack-ruby-client (~> 2.5.2)
-  slack-ruby-client (~> 2.7.0)
   spring
   spring-watcher-listen
   squasher
@@ -1113,9 +1026,8 @@ DEPENDENCIES
   stripe
   telephone_number
   test-prof
-  tidewave
   time_diff
-  twilio-ruby
+  twilio-ruby (~> 5.66)
   twitty (~> 0.1.5)
   tzinfo-data
   uglifier

Rakefile

@@ -2,8 +2,5 @@
 # for example lib/tasks/capistrano.rake, and they will automatically be available to Rake.
 
 require_relative 'config/application'
-# Load Enterprise Edition rake tasks if they exist
-enterprise_tasks_path = Rails.root.join('enterprise/tasks_railtie.rb').to_s
-require enterprise_tasks_path if File.exist?(enterprise_tasks_path)
 
 Rails.application.load_tasks

VERSION_CWCTL

@@ -1 +1 @@
-3.4.3
+3.4.2

app.json

@@ -36,10 +36,6 @@
     "REDIS_OPENSSL_VERIFY_MODE":{
       "description": "OpenSSL verification mode for Redis connections. ref https://help.heroku.com/HC0F8CUS/redis-connection-issues",
       "value": "none"
-    },
-    "NODE_OPTIONS": {
-      "description": "Increase V8 heap for Vite build to avoid OOM",
-      "value": "--max-old-space-size=4096"
     }
   },
   "formation": {

app/builders/agent_builder.rb

@@ -52,5 +52,3 @@ class AgentBuilder
     }.compact))
   end
 end
-
-AgentBuilder.prepend_mod_with('AgentBuilder')

app/builders/email/base_builder.rb

@@ -1,54 +0,0 @@
-class Email::BaseBuilder
-  pattr_initialize [:inbox!]
-
-  private
-
-  def channel
-    @channel ||= inbox.channel
-  end
-
-  def account
-    @account ||= inbox.account
-  end
-
-  def conversation
-    @conversation ||= message.conversation
-  end
-
-  def custom_sender_name
-    message&.sender&.available_name || I18n.t('conversations.reply.email.header.notifications')
-  end
-
-  def sender_name(sender_email)
-    # Friendly: <agent_name> from <business_name>
-    # Professional: <business_name>
-    if inbox.friendly?
-      I18n.t(
-        'conversations.reply.email.header.friendly_name',
-        sender_name: custom_sender_name,
-        business_name: business_name,
-        from_email: sender_email
-      )
-    else
-      I18n.t(
-        'conversations.reply.email.header.professional_name',
-        business_name: business_name,
-        from_email: sender_email
-      )
-    end
-  end
-
-  def business_name
-    inbox.business_name || inbox.sanitized_name
-  end
-
-  def account_support_email
-    # Parse the email to ensure it's in the correct format, the user
-    # can save it in the format "Name <email@domain.com>"
-    parse_email(account.support_email)
-  end
-
-  def parse_email(email_string)
-    Mail::Address.new(email_string).address
-  end
-end

app/builders/email/from_builder.rb

@@ -1,51 +0,0 @@
-class Email::FromBuilder < Email::BaseBuilder
-  pattr_initialize [:inbox!, :message!]
-
-  def build
-    return sender_name(account_support_email) unless inbox.email?
-
-    from_email = case email_channel_type
-                 when :standard_imap_smtp,
-                      :google_oauth,
-                      :microsoft_oauth,
-                      :forwarding_own_smtp
-                   channel.email
-                 when :imap_chatwoot_smtp,
-                      :forwarding_chatwoot_smtp
-                   channel.verified_for_sending ? channel.email : account_support_email
-                 else
-                   account_support_email
-                 end
-
-    sender_name(from_email)
-  end
-
-  private
-
-  def email_channel_type
-    return :google_oauth if channel.google?
-    return :microsoft_oauth if channel.microsoft?
-    return :standard_imap_smtp if imap_and_smtp_enabled?
-    return :imap_chatwoot_smtp if imap_enabled_without_smtp?
-    return :forwarding_own_smtp if forwarding_with_own_smtp?
-    return :forwarding_chatwoot_smtp if forwarding_without_smtp?
-
-    :unknown
-  end
-
-  def imap_and_smtp_enabled?
-    channel.imap_enabled && channel.smtp_enabled
-  end
-
-  def imap_enabled_without_smtp?
-    channel.imap_enabled && !channel.smtp_enabled
-  end
-
-  def forwarding_with_own_smtp?
-    !channel.imap_enabled && channel.smtp_enabled
-  end
-
-  def forwarding_without_smtp?
-    !channel.imap_enabled && !channel.smtp_enabled
-  end
-end

app/builders/email/reply_to_builder.rb

@@ -1,21 +0,0 @@
-class Email::ReplyToBuilder < Email::BaseBuilder
-  pattr_initialize [:inbox!, :message!]
-
-  def build
-    reply_to = if inbox.email?
-                 channel.email
-               elsif inbound_email_enabled?
-                 "reply+#{conversation.uuid}@#{account.inbound_email_domain}"
-               else
-                 account_support_email
-               end
-
-    sender_name(reply_to)
-  end
-
-  private
-
-  def inbound_email_enabled?
-    account.feature_enabled?('inbound_emails') && account.inbound_email_domain.present?
-  end
-end

app/builders/messages/message_builder.rb

@@ -7,7 +7,6 @@ class Messages::MessageBuilder
     @private = params[:private] || false
     @conversation = conversation
     @user = user
-    @account = conversation.account
     @message_type = params[:message_type] || 'outgoing'
     @attachments = params[:attachments]
     @automation_rule = content_attributes&.dig(:automation_rule_id)
@@ -21,9 +20,6 @@ class Messages::MessageBuilder
     @message = @conversation.messages.build(message_params)
     process_attachments
     process_emails
-    # When the message has no quoted content, it will just be rendered as a regular message
-    # The frontend is equipped to handle this case
-    process_email_content
     @message.save!
     @message
   end
@@ -96,14 +92,6 @@ class Messages::MessageBuilder
     @message.content_attributes[:to_emails] = to_emails
   end
 
-  def process_email_content
-    return unless should_process_email_content?
-
-    @message.content_attributes ||= {}
-    email_attributes = build_email_attributes
-    @message.content_attributes[:email] = email_attributes
-  end
-
   def process_email_string(email_string)
     return [] if email_string.blank?
 
@@ -165,71 +153,4 @@ class Messages::MessageBuilder
       source_id: @params[:source_id]
     }.merge(external_created_at).merge(automation_rule_id).merge(campaign_id).merge(template_params)
   end
-
-  def email_inbox?
-    @conversation.inbox&.inbox_type == 'Email'
-  end
-
-  def should_process_email_content?
-    email_inbox? && !@private && @message.content.present?
-  end
-
-  def build_email_attributes
-    email_attributes = ensure_indifferent_access(@message.content_attributes[:email] || {})
-    normalized_content = normalize_email_body(@message.content)
-
-    # Use custom HTML content if provided, otherwise generate from message content
-    email_attributes[:html_content] = if custom_email_content_provided?
-                                        build_custom_html_content
-                                      else
-                                        build_html_content(normalized_content)
-                                      end
-
-    email_attributes[:text_content] = build_text_content(normalized_content)
-    email_attributes
-  end
-
-  def build_html_content(normalized_content)
-    html_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :html_content) || {})
-    rendered_html = render_email_html(normalized_content)
-    html_content[:full] = rendered_html
-    html_content[:reply] = rendered_html
-    html_content
-  end
-
-  def build_text_content(normalized_content)
-    text_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :text_content) || {})
-    text_content[:full] = normalized_content
-    text_content[:reply] = normalized_content
-    text_content
-  end
-
-  def ensure_indifferent_access(hash)
-    return {} if hash.blank?
-
-    hash.respond_to?(:with_indifferent_access) ? hash.with_indifferent_access : hash
-  end
-
-  def normalize_email_body(content)
-    content.to_s.gsub("\r\n", "\n")
-  end
-
-  def render_email_html(content)
-    return '' if content.blank?
-
-    ChatwootMarkdownRenderer.new(content).render_message.to_s
-  end
-
-  def custom_email_content_provided?
-    @params[:email_html_content].present?
-  end
-
-  def build_custom_html_content
-    html_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :html_content) || {})
-
-    html_content[:full] = @params[:email_html_content]
-    html_content[:reply] = @params[:email_html_content]
-
-    html_content
-  end
 end

app/builders/v2/reports/base_summary_builder.rb

@@ -10,28 +10,10 @@ class V2::Reports::BaseSummaryBuilder
 
   def load_data
     @conversations_count = fetch_conversations_count
-    load_reporting_events_data
+    @resolved_count = fetch_resolved_count
-  end
+    @avg_resolution_time = fetch_average_time('conversation_resolved')
-
+    @avg_first_response_time = fetch_average_time('first_response')
-  def load_reporting_events_data
+    @avg_reply_time = fetch_average_time('reply_time')
-    # Extract the column name for indexing (e.g., 'conversations.team_id' -> 'team_id')
-    index_key = group_by_key.to_s.split('.').last
-
-    results = reporting_events
-              .select(
-                "#{group_by_key} as #{index_key}",
-                "COUNT(CASE WHEN name = 'conversation_resolved' THEN 1 END) as resolved_count",
-                "AVG(CASE WHEN name = 'conversation_resolved' THEN #{average_value_key} END) as avg_resolution_time",
-                "AVG(CASE WHEN name = 'first_response' THEN #{average_value_key} END) as avg_first_response_time",
-                "AVG(CASE WHEN name = 'reply_time' THEN #{average_value_key} END) as avg_reply_time"
-              )
-              .group(group_by_key)
-              .index_by { |record| record.public_send(index_key) }
-
-    @resolved_count = results.transform_values(&:resolved_count)
-    @avg_resolution_time = results.transform_values(&:avg_resolution_time)
-    @avg_first_response_time = results.transform_values(&:avg_first_response_time)
-    @avg_reply_time = results.transform_values(&:avg_reply_time)
   end
 
   def reporting_events
@@ -42,6 +24,14 @@ class V2::Reports::BaseSummaryBuilder
     # Override this method
   end
 
+  def fetch_average_time(event_name)
+    get_grouped_average(reporting_events.where(name: event_name))
+  end
+
+  def fetch_resolved_count
+    reporting_events.where(name: 'conversation_resolved').group(group_by_key).count
+  end
+
   def group_by_key
     # Override this method
   end
@@ -50,6 +40,10 @@ class V2::Reports::BaseSummaryBuilder
     # Override this method
   end
 
+  def get_grouped_average(events)
+    events.group(group_by_key).average(average_value_key)
+  end
+
   def average_value_key
     ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
   end

app/builders/v2/reports/inbox_summary_builder.rb

@@ -13,7 +13,10 @@ class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
 
   def load_data
     @conversations_count = fetch_conversations_count
-    load_reporting_events_data
+    @resolved_count = fetch_resolved_count
+    @avg_resolution_time = fetch_average_time('conversation_resolved')
+    @avg_first_response_time = fetch_average_time('first_response')
+    @avg_reply_time = fetch_average_time('reply_time')
   end
 
   def fetch_conversations_count

app/builders/v2/reports/label_summary_builder.rb

@@ -28,7 +28,7 @@ class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
 
     {
       conversation_counts: fetch_conversation_counts(conversation_filter),
-      resolved_counts: fetch_resolved_counts,
+      resolved_counts: fetch_resolved_counts(conversation_filter),
       resolution_metrics: fetch_metrics(conversation_filter, 'conversation_resolved', use_business_hours),
       first_response_metrics: fetch_metrics(conversation_filter, 'first_response', use_business_hours),
       reply_metrics: fetch_metrics(conversation_filter, 'reply_time', use_business_hours)
@@ -62,21 +62,10 @@ class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
     fetch_counts(conversation_filter)
   end
 
-  def fetch_resolved_counts
+  def fetch_resolved_counts(conversation_filter)
-    # Count resolution events, not conversations currently in resolved status
+    # since the base query is ActsAsTaggableOn,
-    # Filter by reporting_event.created_at, not conversation.created_at
+    # the status :resolved won't automatically be converted to integer status
-    reporting_event_filter = { name: 'conversation_resolved', account_id: account.id }
+    fetch_counts(conversation_filter.merge(status: Conversation.statuses[:resolved]))
-    reporting_event_filter[:created_at] = range if range.present?
-
-    ReportingEvent
-      .joins(conversation: { taggings: :tag })
-      .where(
-        reporting_event_filter.merge(
-          taggings: { taggable_type: 'Conversation', context: 'labels' }
-        )
-      )
-      .group('tags.name')
-      .count
   end
 
   def fetch_counts(conversation_filter)
@@ -95,7 +84,9 @@ class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
 
   def fetch_metrics(conversation_filter, event_name, use_business_hours)
     ReportingEvent
-      .joins(conversation: { taggings: :tag })
+      .joins('INNER JOIN conversations ON reporting_events.conversation_id = conversations.id')
+      .joins('INNER JOIN taggings ON taggings.taggable_id = conversations.id')
+      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
       .where(
         conversations: conversation_filter,
         name: event_name,

app/builders/v2/reports/timeseries/count_report_builder.rb

@@ -38,34 +38,27 @@ class V2::Reports::Timeseries::CountReportBuilder < V2::Reports::Timeseries::Bas
   end
 
   def scope_for_resolutions_count
-    scope.reporting_events.where(
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
       name: :conversation_resolved,
-      account_id: account.id,
+      conversations: { status: :resolved }, created_at: range
-      created_at: range
+    ).distinct
-    )
   end
 
   def scope_for_bot_resolutions_count
-    scope.reporting_events.where(
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
       name: :conversation_bot_resolved,
-      account_id: account.id,
+      conversations: { status: :resolved }, created_at: range
-      created_at: range
+    ).distinct
-    )
   end
 
   def scope_for_bot_handoffs_count
     scope.reporting_events.joins(:conversation).select(:conversation_id).where(
       name: :conversation_bot_handoff,
-      account_id: account.id,
       created_at: range
     ).distinct
   end
 
   def grouped_count
-    # IMPORTANT: time_zone parameter affects both data grouping AND output timestamps
-    # It converts timestamps to the target timezone before grouping, which means
-    # the same event can fall into different day buckets depending on timezone
-    # Example: 2024-01-15 00:00 UTC becomes 2024-01-14 16:00 PST (falls on different day)
     @grouped_values = object_scope.group_by_period(
       group_by,
       :created_at,

app/controllers/api/v1/accounts/assignment_policies/inboxes_controller.rb

@@ -1,20 +0,0 @@
-class Api::V1::Accounts::AssignmentPolicies::InboxesController < Api::V1::Accounts::BaseController
-  before_action :fetch_assignment_policy
-  before_action -> { check_authorization(AssignmentPolicy) }
-
-  def index
-    @inboxes = @assignment_policy.inboxes
-  end
-
-  private
-
-  def fetch_assignment_policy
-    @assignment_policy = Current.account.assignment_policies.find(
-      params[:assignment_policy_id]
-    )
-  end
-
-  def permitted_params
-    params.permit(:assignment_policy_id)
-  end
-end

app/controllers/api/v1/accounts/assignment_policies_controller.rb

@@ -1,36 +0,0 @@
-class Api::V1::Accounts::AssignmentPoliciesController < Api::V1::Accounts::BaseController
-  before_action :fetch_assignment_policy, only: [:show, :update, :destroy]
-  before_action :check_authorization
-
-  def index
-    @assignment_policies = Current.account.assignment_policies
-  end
-
-  def show; end
-
-  def create
-    @assignment_policy = Current.account.assignment_policies.create!(assignment_policy_params)
-  end
-
-  def update
-    @assignment_policy.update!(assignment_policy_params)
-  end
-
-  def destroy
-    @assignment_policy.destroy!
-    head :ok
-  end
-
-  private
-
-  def fetch_assignment_policy
-    @assignment_policy = Current.account.assignment_policies.find(params[:id])
-  end
-
-  def assignment_policy_params
-    params.require(:assignment_policy).permit(
-      :name, :description, :assignment_order, :conversation_priority,
-      :fair_distribution_limit, :fair_distribution_window, :enabled
-    )
-  end
-end

app/controllers/api/v1/accounts/bulk_actions_controller.rb

@@ -1,12 +1,13 @@
 class Api::V1::Accounts::BulkActionsController < Api::V1::Accounts::BaseController
+  before_action :type_matches?
+
   def create
-    case normalized_type
+    if type_matches?
-    when 'Conversation'
+      ::BulkActionsJob.perform_later(
-      enqueue_conversation_job
+        account: @current_account,
-      head :ok
+        user: current_user,
-    when 'Contact'
+        params: permitted_params
-      check_authorization_for_contact_action
+      )
-      enqueue_contact_job
       head :ok
     else
       render json: { success: false }, status: :unprocessable_entity
@@ -15,54 +16,11 @@ class Api::V1::Accounts::BulkActionsController < Api::V1::Accounts::BaseControll
 
   private
 
-  def normalized_type
+  def type_matches?
-    params[:type].to_s.camelize
+    ['Conversation'].include?(params[:type])
   end
 
-  def enqueue_conversation_job
+  def permitted_params
-    ::BulkActionsJob.perform_later(
+    params.permit(:type, :snoozed_until, ids: [], fields: [:status, :assignee_id, :team_id], labels: [add: [], remove: []])
-      account: @current_account,
-      user: current_user,
-      params: conversation_params
-    )
-  end
-
-  def enqueue_contact_job
-    Contacts::BulkActionJob.perform_later(
-      @current_account.id,
-      current_user.id,
-      contact_params
-    )
-  end
-
-  def delete_contact_action?
-    params[:action_name] == 'delete'
-  end
-
-  def check_authorization_for_contact_action
-    authorize(Contact, :destroy?) if delete_contact_action?
-  end
-
-  def conversation_params
-    # TODO: Align conversation payloads with the `{ action_name, action_attributes }`
-    # and then remove this method in favor of a common params method.
-    base = params.permit(
-      :snoozed_until,
-      fields: [:status, :assignee_id, :team_id]
-    )
-    append_common_bulk_attributes(base)
-  end
-
-  def contact_params
-    # TODO: remove this method in favor of a common params method.
-    # once legacy conversation payloads are migrated.
-    append_common_bulk_attributes({})
-  end
-
-  def append_common_bulk_attributes(base_params)
-    # NOTE: Conversation payloads historically diverged per action. Going forward we
-    # want all objects to share a common contract: `{ action_name, action_attributes }`
-    common = params.permit(:type, :action_name, ids: [], labels: [add: [], remove: []])
-    base_params.merge(common)
   end
 end

app/controllers/api/v1/accounts/campaigns_controller.rb

@@ -21,6 +21,17 @@ class Api::V1::Accounts::CampaignsController < Api::V1::Accounts::BaseController
     head :ok
   end
 
+  def analytics_metrics; end
+
+  def analytics_contacts
+    campaign_messages = @campaign.campaign_messages.includes(:contact)
+    campaign_messages = campaign_messages.by_status(params[:status]) if params[:status].present?
+
+    page = params[:page] || 1
+    per_page = params[:per_page] || 25
+    @paginated_messages = campaign_messages.page(page).per(per_page)
+  end
+
   private
 
   def campaign

app/controllers/api/v1/accounts/contacts_controller.rb

@@ -17,8 +17,8 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   before_action :set_include_contact_inboxes, only: [:index, :active, :search, :filter, :show, :update]
 
   def index
+    @contacts_count = resolved_contacts.count
     @contacts = fetch_contacts(resolved_contacts)
-    @contacts_count = @contacts.total_count
   end
 
   def search
@@ -29,8 +29,8 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
         OR contacts.additional_attributes->>\'company_name\' ILIKE :search',
       search: "%#{params[:q].strip}%"
     )
+    @contacts_count = contacts.count
     @contacts = fetch_contacts(contacts)
-    @contacts_count = @contacts.total_count
   end
 
   def import
@@ -55,8 +55,8 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   def active
     contacts = Current.account.contacts.where(id: ::OnlineStatusTracker
                   .get_available_contact_ids(Current.account.id))
+    @contacts_count = contacts.count
     @contacts = fetch_contacts(contacts)
-    @contacts_count = @contacts.total_count
   end
 
   def show; end
@@ -133,14 +133,13 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
   end
 
   def fetch_contacts(contacts)
-    # Build includes hash to avoid separate query when contact_inboxes are needed
+    contacts_with_avatar = filtrate(contacts)
-    includes_hash = { avatar_attachment: [:blob] }
+                           .includes([{ avatar_attachment: [:blob] }])
-    includes_hash[:contact_inboxes] = { inbox: :channel } if @include_contact_inboxes
+                           .page(@current_page).per(RESULTS_PER_PAGE)
 
-    filtrate(contacts)
+    return contacts_with_avatar.includes([{ contact_inboxes: [:inbox] }]) if @include_contact_inboxes
-      .includes(includes_hash)
+
-      .page(@current_page)
+    contacts_with_avatar
-      .per(RESULTS_PER_PAGE)
   end
 
   def build_contact_inbox

app/controllers/api/v1/accounts/conversations/base_controller.rb

@@ -5,6 +5,6 @@ class Api::V1::Accounts::Conversations::BaseController < Api::V1::Accounts::Base
 
   def conversation
     @conversation ||= Current.account.conversations.find_by!(display_id: params[:conversation_id])
-    authorize @conversation, :show?
+    authorize @conversation.inbox, :show?
   end
 end

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -160,7 +160,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
 
   def conversation
     @conversation ||= Current.account.conversations.find_by!(display_id: params[:id])
-    authorize @conversation, :show?
+    authorize @conversation.inbox, :show?
   end
 
   def inbox

app/controllers/api/v1/accounts/inboxes/assignment_policies_controller.rb

@@ -1,46 +0,0 @@
-class Api::V1::Accounts::Inboxes::AssignmentPoliciesController < Api::V1::Accounts::BaseController
-  before_action :fetch_inbox
-  before_action :fetch_assignment_policy, only: [:create]
-  before_action -> { check_authorization(AssignmentPolicy) }
-  before_action :validate_assignment_policy, only: [:show, :destroy]
-
-  def show
-    @assignment_policy = @inbox.assignment_policy
-  end
-
-  def create
-    # There should be only one assignment policy for an inbox.
-    # If there is a new request to add an assignment policy, we will
-    # delete the old one and attach the new policy
-    remove_inbox_assignment_policy
-    @inbox_assignment_policy = @inbox.create_inbox_assignment_policy!(assignment_policy: @assignment_policy)
-    @assignment_policy = @inbox.assignment_policy
-  end
-
-  def destroy
-    remove_inbox_assignment_policy
-    head :ok
-  end
-
-  private
-
-  def remove_inbox_assignment_policy
-    @inbox.inbox_assignment_policy&.destroy
-  end
-
-  def fetch_inbox
-    @inbox = Current.account.inboxes.find(permitted_params[:inbox_id])
-  end
-
-  def fetch_assignment_policy
-    @assignment_policy = Current.account.assignment_policies.find(permitted_params[:assignment_policy_id])
-  end
-
-  def permitted_params
-    params.permit(:assignment_policy_id, :inbox_id)
-  end
-
-  def validate_assignment_policy
-    return render_not_found_error(I18n.t('errors.assignment_policy.not_found')) unless @inbox.assignment_policy
-  end
-end

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -4,8 +4,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   before_action :fetch_agent_bot, only: [:set_agent_bot]
   before_action :validate_limit, only: [:create]
   # we are already handling the authorization in fetch inbox
-  before_action :check_authorization, except: [:show, :health]
+  before_action :check_authorization, except: [:show]
-  before_action :validate_whatsapp_cloud_channel, only: [:health]
 
   def index
     @inboxes = policy_scope(Current.account.inboxes.order_by_name.includes(:channel, { avatar_attachment: [:blob] }))
@@ -71,22 +70,16 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def sync_templates
-    return render status: :unprocessable_entity, json: { error: 'Template sync is only available for WhatsApp channels' } unless whatsapp_channel?
+    unless @inbox.channel.is_a?(Channel::Whatsapp)
+      return render status: :unprocessable_entity, json: { error: 'Template sync is only available for WhatsApp channels' }
+    end
 
-    trigger_template_sync
+    Channels::Whatsapp::TemplatesSyncJob.perform_later(@inbox.channel)
     render status: :ok, json: { message: 'Template sync initiated successfully' }
   rescue StandardError => e
     render status: :internal_server_error, json: { error: e.message }
   end
 
-  def health
-    health_data = Whatsapp::HealthService.new(@inbox.channel).fetch_health_status
-    render json: health_data
-  rescue StandardError => e
-    Rails.logger.error "[INBOX HEALTH] Error fetching health data: #{e.message}"
-    render json: { error: e.message }, status: :unprocessable_entity
-  end
-
   private
 
   def fetch_inbox
@@ -98,12 +91,6 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
     @agent_bot = AgentBot.find(params[:agent_bot]) if params[:agent_bot]
   end
 
-  def validate_whatsapp_cloud_channel
-    return if @inbox.channel.is_a?(Channel::Whatsapp) && @inbox.channel.provider == 'whatsapp_cloud'
-
-    render json: { error: 'Health data only available for WhatsApp Cloud API channels' }, status: :bad_request
-  end
-
   def create_channel
     return unless allowed_channel_types.include?(permitted_params[:channel][:type])
 
@@ -198,18 +185,6 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
       []
     end
   end
-
-  def whatsapp_channel?
-    @inbox.whatsapp? || (@inbox.twilio? && @inbox.channel.whatsapp?)
-  end
-
-  def trigger_template_sync
-    if @inbox.whatsapp?
-      Channels::Whatsapp::TemplatesSyncJob.perform_later(@inbox.channel)
-    elsif @inbox.twilio? && @inbox.channel.whatsapp?
-      Channels::Twilio::TemplatesSyncJob.perform_later(@inbox.channel)
-    end
-  end
 end
 
 Api::V1::Accounts::InboxesController.prepend_mod_with('Api::V1::Accounts::InboxesController')

app/controllers/api/v1/accounts/integrations/dyte_controller.rb

@@ -22,7 +22,7 @@ class Api::V1::Accounts::Integrations::DyteController < Api::V1::Accounts::BaseC
   private
 
   def authorize_request
-    authorize @conversation, :show?
+    authorize @conversation.inbox, :show?
   end
 
   def render_response(response)

app/controllers/api/v1/accounts/portals_controller.rb

@@ -85,8 +85,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
 
   def live_chat_widget_params
     permitted_params = params.permit(:inbox_id)
-    return {} unless permitted_params.key?(:inbox_id)
+    return {} if permitted_params[:inbox_id].blank?
-    return { channel_web_widget_id: nil } if permitted_params[:inbox_id].blank?
 
     inbox = Inbox.find(permitted_params[:inbox_id])
     return {} unless inbox.web_widget?

app/controllers/api/v1/accounts/whatsapp/authorizations_controller.rb

@@ -1,4 +1,5 @@
 class Api::V1::Accounts::Whatsapp::AuthorizationsController < Api::V1::Accounts::BaseController
+  before_action :validate_feature_enabled!
   before_action :fetch_and_validate_inbox, if: -> { params[:inbox_id].present? }
 
   # POST /api/v1/accounts/:account_id/whatsapp/authorization
@@ -64,6 +65,15 @@ class Api::V1::Accounts::Whatsapp::AuthorizationsController < Api::V1::Accounts:
     }, status: :unprocessable_entity
   end
 
+  def validate_feature_enabled!
+    return if Current.account.feature_whatsapp_embedded_signup?
+
+    render json: {
+      success: false,
+      error: 'WhatsApp embedded signup is not enabled for this account'
+    }, status: :forbidden
+  end
+
   def validate_embedded_signup_params!
     missing_params = []
     missing_params << 'code' if params[:code].blank?

app/controllers/api/v1/profile/mfa_controller.rb

@@ -1,68 +0,0 @@
-class Api::V1::Profile::MfaController < Api::BaseController
-  before_action :check_mfa_feature_available
-  before_action :check_mfa_enabled, only: [:destroy, :backup_codes]
-  before_action :check_mfa_disabled, only: [:create, :verify]
-  before_action :validate_otp, only: [:verify, :backup_codes, :destroy]
-  before_action :validate_password, only: [:destroy]
-
-  def show; end
-
-  def create
-    mfa_service.enable_two_factor!
-  end
-
-  def verify
-    @backup_codes = mfa_service.verify_and_activate!
-  end
-
-  def destroy
-    mfa_service.disable_two_factor!
-  end
-
-  def backup_codes
-    @backup_codes = mfa_service.generate_backup_codes!
-  end
-
-  private
-
-  def mfa_service
-    @mfa_service ||= Mfa::ManagementService.new(user: current_user)
-  end
-
-  def check_mfa_enabled
-    render_could_not_create_error(I18n.t('errors.mfa.not_enabled')) unless current_user.mfa_enabled?
-  end
-
-  def check_mfa_feature_available
-    return if Chatwoot.mfa_enabled?
-
-    render json: {
-      error: I18n.t('errors.mfa.feature_unavailable')
-    }, status: :forbidden
-  end
-
-  def check_mfa_disabled
-    render_could_not_create_error(I18n.t('errors.mfa.already_enabled')) if current_user.mfa_enabled?
-  end
-
-  def validate_otp
-    authenticated = Mfa::AuthenticationService.new(
-      user: current_user,
-      otp_code: mfa_params[:otp_code]
-    ).authenticate
-
-    return if authenticated
-
-    render_could_not_create_error(I18n.t('errors.mfa.invalid_code'))
-  end
-
-  def validate_password
-    return if current_user.valid_password?(mfa_params[:password])
-
-    render_could_not_create_error(I18n.t('errors.mfa.invalid_credentials'))
-  end
-
-  def mfa_params
-    params.permit(:otp_code, :password)
-  end
-end

app/controllers/api/v1/widget/configs_controller.rb

@@ -9,7 +9,7 @@ class Api::V1::Widget::ConfigsController < Api::V1::Widget::BaseController
   private
 
   def set_global_config
-    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL', 'INSTALLATION_NAME')
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL')
   end
 
   def set_contact

app/controllers/concerns/access_token_auth_helper.rb

@@ -14,7 +14,6 @@ module AccessTokenAuthHelper
     ensure_access_token
     render_unauthorized('Invalid Access Token') && return if @access_token.blank?
 
-    # NOTE: This ensures that current_user is set and available for the rest of the controller actions
     @resource = @access_token.owner
     Current.user = @resource if allowed_current_user_type?(@resource)
   end

app/controllers/concerns/switch_locale.rb

@@ -4,28 +4,17 @@ module SwitchLocale
   private
 
   def switch_locale(&)
-    # Priority is for locale set in query string (mostly for widget/from js sdk)
+    # priority is for locale set in query string (mostly for widget/from js sdk)
     locale ||= params[:locale]
 
-    # Use the user's locale if available
-    locale ||= locale_from_user
-
-    # Use the locale from a custom domain if applicable
     locale ||= locale_from_custom_domain
-
     # if locale is not set in account, let's use DEFAULT_LOCALE env variable
     locale ||= ENV.fetch('DEFAULT_LOCALE', nil)
-
     set_locale(locale, &)
   end
 
   def switch_locale_using_account_locale(&)
-    # Get the locale from the user first
+    locale = locale_from_account(@current_account)
-    locale = locale_from_user
-
-    # Fallback to the account's locale if the user's locale is not set
-    locale ||= locale_from_account(@current_account)
-
     set_locale(locale, &)
   end
 
@@ -43,12 +32,6 @@ module SwitchLocale
     @portal.default_locale
   end
 
-  def locale_from_user
-    return unless @user
-
-    @user.ui_settings&.dig('locale')
-  end
-
   def set_locale(locale, &)
     safe_locale = validate_and_get_locale(locale)
     # Ensure locale won't bleed into other requests

app/controllers/dashboard_controller.rb

@@ -66,7 +66,7 @@ class DashboardController < ActionController::Base
       ENABLE_ACCOUNT_SIGNUP: GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false'),
       FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
       INSTAGRAM_APP_ID: GlobalConfigService.load('INSTAGRAM_APP_ID', ''),
-      FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v18.0'),
+      FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v17.0'),
       WHATSAPP_APP_ID: GlobalConfigService.load('WHATSAPP_APP_ID', ''),
       WHATSAPP_CONFIGURATION_ID: GlobalConfigService.load('WHATSAPP_CONFIGURATION_ID', ''),
       IS_ENTERPRISE: ChatwootApp.enterprise?,

app/controllers/devise_overrides/omniauth_callbacks_controller.rb

@@ -19,19 +19,6 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
     redirect_to login_page_url(email: encoded_email, sso_auth_token: @resource.generate_sso_auth_token)
   end
 
-  def sign_in_user_on_mobile
-    @resource.skip_confirmation! if confirmable_enabled?
-
-    # once the resource is found and verified
-    # we can just send them to the login page again with the SSO params
-    # that will log them in
-    encoded_email = ERB::Util.url_encode(@resource.email)
-    params = { email: encoded_email, sso_auth_token: @resource.generate_sso_auth_token }.to_query
-
-    mobile_deep_link_base = GlobalConfigService.load('MOBILE_DEEP_LINK_BASE', 'chatwootapp')
-    redirect_to "#{mobile_deep_link_base}://auth/saml?#{params}", allow_other_host: true
-  end
-
   def sign_up_user
     return redirect_to login_page_url(error: 'no-account-found') unless account_signup_allowed?
     return redirect_to login_page_url(error: 'business-account-only') unless validate_signup_email_is_business_domain?
@@ -60,8 +47,10 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
   end
 
   def get_resource_from_auth_hash # rubocop:disable Naming/AccessorMethodName
-    email = auth_hash.dig('info', 'email')
+    # find the user with their email instead of UID and token
-    @resource = resource_class.from_email(email)
+    @resource = resource_class.where(
+      email: auth_hash['info']['email']
+    ).first
   end
 
   def validate_signup_email_is_business_domain?
@@ -86,5 +75,3 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
     'user'
   end
 end
-
-DeviseOverrides::OmniauthCallbacksController.prepend_mod_with('DeviseOverrides::OmniauthCallbacksController')

app/controllers/devise_overrides/passwords_controller.rb

@@ -44,5 +44,3 @@ class DeviseOverrides::PasswordsController < Devise::PasswordsController
     }, status: status
   end
 end
-
-DeviseOverrides::PasswordsController.prepend_mod_with('DeviseOverrides::PasswordsController')

app/controllers/devise_overrides/sessions_controller.rb

@@ -9,14 +9,14 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
   end
 
   def create
-    return handle_mfa_verification if mfa_verification_request?
+    # Authenticate user via the temporary sso auth token
-    return handle_sso_authentication if sso_authentication_request?
+    if params[:sso_auth_token].present? && @resource.present?
-
+      authenticate_resource_with_sso_token
-    user = find_user_for_authentication
+      yield @resource if block_given?
-    return handle_mfa_required(user) if user&.mfa_enabled?
+      render_create_success
-
+    else
-    # Only proceed with standard authentication if no MFA is required
+      super
-    super
+    end
   end
 
   def render_create_success
@@ -25,31 +25,6 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
 
   private
 
-  def find_user_for_authentication
-    return nil unless params[:email].present? && params[:password].present?
-
-    normalized_email = params[:email].strip.downcase
-    user = User.from_email(normalized_email)
-    return nil unless user&.valid_password?(params[:password])
-    return nil unless user.active_for_authentication?
-
-    user
-  end
-
-  def mfa_verification_request?
-    params[:mfa_token].present?
-  end
-
-  def sso_authentication_request?
-    params[:sso_auth_token].present? && @resource.present?
-  end
-
-  def handle_sso_authentication
-    authenticate_resource_with_sso_token
-    yield @resource if block_given?
-    render_create_success
-  end
-
   def login_page_url(error: nil)
     frontend_url = ENV.fetch('FRONTEND_URL', nil)
 
@@ -71,41 +46,6 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
     user = User.from_email(params[:email])
     @resource = user if user&.valid_sso_auth_token?(params[:sso_auth_token])
   end
-
-  def handle_mfa_required(user)
-    render json: {
-      mfa_required: true,
-      mfa_token: Mfa::TokenService.new(user: user).generate_token
-    }, status: :partial_content
-  end
-
-  def handle_mfa_verification
-    user = Mfa::TokenService.new(token: params[:mfa_token]).verify_token
-    return render_mfa_error('errors.mfa.invalid_token', :unauthorized) unless user
-
-    authenticated = Mfa::AuthenticationService.new(
-      user: user,
-      otp_code: params[:otp_code],
-      backup_code: params[:backup_code]
-    ).authenticate
-
-    return render_mfa_error('errors.mfa.invalid_code') unless authenticated
-
-    sign_in_mfa_user(user)
-  end
-
-  def sign_in_mfa_user(user)
-    @resource = user
-    @token = @resource.create_token
-    @resource.save!
-
-    sign_in(:user, @resource, store: false, bypass: false)
-    render_create_success
-  end
-
-  def render_mfa_error(message_key, status = :bad_request)
-    render json: { error: I18n.t(message_key) }, status: status
-  end
 end
 
 DeviseOverrides::SessionsController.prepend_mod_with('DeviseOverrides::SessionsController')

app/controllers/public/api/v1/inboxes/conversations_controller.rb

@@ -3,7 +3,7 @@ class Public::Api::V1::Inboxes::ConversationsController < Public::Api::V1::Inbox
   before_action :set_conversation, only: [:toggle_typing, :update_last_seen, :show, :toggle_status]
 
   def index
-    @conversations = @contact_inbox.hmac_verified? ? @contact_inbox.contact.conversations : @contact_inbox.conversations
+    @conversations = @contact_inbox.hmac_verified? ? @contact.conversations : @contact_inbox.conversations
   end
 
   def show; end

app/controllers/public/api/v1/portals/base_controller.rb

@@ -58,6 +58,6 @@ class Public::Api::V1::Portals::BaseController < PublicController
   end
 
   def set_global_config
-    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'BRAND_URL', 'INSTALLATION_NAME')
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'BRAND_URL')
   end
 end

app/controllers/super_admin/users_controller.rb

@@ -13,11 +13,11 @@ class SuperAdmin::UsersController < SuperAdmin::ApplicationController
       redirect_to new_super_admin_user_path, notice: notice
     end
   end
-
+  #
-  def update
+  # def update
-    requested_resource.skip_reconfirmation! if resource_params[:confirmed_at].present?
+  #   super
-    super
+  #   send_foo_updated_email(requested_resource)
-  end
+  # end
 
   # Override this method to specify custom lookup behavior.
   # This will be used to set the resource for the `show`, `edit`, and `update`

app/controllers/survey/responses_controller.rb

@@ -5,6 +5,6 @@ class Survey::ResponsesController < ActionController::Base
   private
 
   def set_global_config
-    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL', 'INSTALLATION_NAME')
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL')
   end
 end

app/controllers/widgets_controller.rb

@@ -14,7 +14,7 @@ class WidgetsController < ActionController::Base
   private
 
   def set_global_config
-    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL', 'DIRECT_UPLOADS_ENABLED', 'INSTALLATION_NAME')
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL', 'DIRECT_UPLOADS_ENABLED')
   end
 
   def set_web_widget
@@ -70,12 +70,7 @@ class WidgetsController < ActionController::Base
   end
 
   def allow_iframe_requests
-    if @web_widget.allowed_domains.blank?
+    response.headers.delete('X-Frame-Options')
-      response.headers.delete('X-Frame-Options')
-    else
-      domains = @web_widget.allowed_domains.split(',').map(&:strip).join(' ')
-      response.headers['Content-Security-Policy'] = "frame-ancestors #{domains}"
-    end
   end
 end
 

app/dashboards/user_dashboard.rb

@@ -59,11 +59,11 @@ class UserDashboard < Administrate::BaseDashboard
   SHOW_PAGE_ATTRIBUTES = %i[
     id
     avatar_url
+    unconfirmed_email
     name
     type
     display_name
     email
-    unconfirmed_email
     created_at
     updated_at
     confirmed_at

app/finders/email_channel_finder.rb

@@ -6,54 +6,19 @@ class EmailChannelFinder
   end
 
   def perform
-    channel_from_primary_recipients || channel_from_bcc_recipients
+    channel = nil
-  end
 
-  private
+    recipient_mails.each do |email|
+      normalized_email = normalize_email_with_plus_addressing(email)
+      channel = Channel::Email.find_by('lower(email) = ? OR lower(forward_to_email) = ?', normalized_email, normalized_email)
 
-  def channel_from_primary_recipients
+      break if channel.present?
-    primary_recipient_emails.each do |email|
-      channel = channel_from_email(email)
-      return channel if channel.present?
     end
-
+    channel
-    nil
   end
 
-  def channel_from_bcc_recipients
+  def recipient_mails
-    bcc_recipient_emails.each do |email|
+    recipient_addresses = @email_object.to.to_a + @email_object.cc.to_a + @email_object.bcc.to_a + [@email_object['X-Original-To'].try(:value)]
-      channel = channel_from_email(email)
+    recipient_addresses.flatten.compact
-
-      # Skip if BCC processing is disabled for this account
-      next if channel && !allow_bcc_processing?(channel.account_id)
-
-      return channel if channel.present?
-    end
-
-    nil
-  end
-
-  def primary_recipient_emails
-    (@email_object.to.to_a + @email_object.cc.to_a + [@email_object['X-Original-To'].try(:value)]).flatten.compact
-  end
-
-  def bcc_recipient_emails
-    @email_object.bcc.to_a.flatten.compact
-  end
-
-  def channel_from_email(email)
-    normalized_email = normalize_email_with_plus_addressing(email)
-    Channel::Email.find_by('lower(email) = ? OR lower(forward_to_email) = ?', normalized_email, normalized_email)
-  end
-
-  def bcc_processing_skipped_accounts
-    config_value = GlobalConfigService.load('SKIP_INCOMING_BCC_PROCESSING', '')
-    return [] if config_value.blank?
-
-    config_value.split(',').map(&:to_i)
-  end
-
-  def allow_bcc_processing?(account_id)
-    bcc_processing_skipped_accounts.exclude?(account_id)
   end
 end

app/helpers/portal_helper.rb

@@ -1,5 +1,4 @@
 module PortalHelper
-  include UrlHelper
   def set_og_image_url(portal_name, title)
     cdn_url = GlobalConfig.get('OG_IMAGE_CDN_URL')['OG_IMAGE_CDN_URL']
     return if cdn_url.blank?
@@ -75,17 +74,6 @@ module PortalHelper
     end
   end
 
-  def generate_portal_brand_url(brand_url, referer)
-    url = URI.parse(brand_url.to_s)
-    query_params = Rack::Utils.parse_query(url.query)
-    query_params['utm_medium'] = 'helpcenter'
-    query_params['utm_campaign'] = 'branding'
-    query_params['utm_source'] = URI.parse(referer).host if url_valid?(referer)
-
-    url.query = query_params.to_query
-    url.to_s
-  end
-
   def render_category_content(content)
     ChatwootMarkdownRenderer.new(content).render_markdown_to_plain_text
   end

app/helpers/report_helper.rb

@@ -53,13 +53,13 @@ module ReportHelper
   end
 
   def resolutions
-    scope.reporting_events.where(account_id: account.id, name: :conversation_resolved,
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_resolved,
-                                 created_at: range)
+                                                                               conversations: { status: :resolved }, created_at: range).distinct
   end
 
   def bot_resolutions
-    scope.reporting_events.where(account_id: account.id, name: :conversation_bot_resolved,
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_resolved,
-                                 created_at: range)
+                                                                               conversations: { status: :resolved }, created_at: range).distinct
   end
 
   def bot_handoffs

app/javascript/dashboard/App.vue

@@ -19,7 +19,6 @@ import {
   verifyServiceWorkerExistence,
 } from './helper/pushHelper';
 import ReconnectService from 'dashboard/helper/ReconnectService';
-import { useUISettings } from 'dashboard/composables/useUISettings';
 
 export default {
   name: 'App',
@@ -39,14 +38,12 @@ export default {
     const { accountId } = useAccount();
     // Use the font size composable (it automatically sets up the watcher)
     const { currentFontSize } = useFontSize();
-    const { uiSettings } = useUISettings();
 
     return {
       router,
       store,
       currentAccountId: accountId,
       currentFontSize,
-      uiSettings,
     };
   },
   data() {
@@ -91,10 +88,7 @@ export default {
   mounted() {
     this.initializeColorTheme();
     this.listenToThemeChanges();
-    // If user locale is set, use it; otherwise use account locale
+    this.setLocale(window.chatwootConfig.selectedLocale);
-    this.setLocale(
-      this.uiSettings?.locale || window.chatwootConfig.selectedLocale
-    );
   },
   unmounted() {
     if (this.reconnectService) {
@@ -120,8 +114,7 @@ export default {
       const { locale, latest_chatwoot_version: latestChatwootVersion } =
         this.getAccount(this.currentAccountId);
       const { pubsub_token: pubsubToken } = this.currentUser || {};
-      // If user locale is set, use it; otherwise use account locale
+      this.setLocale(locale);
-      this.setLocale(this.uiSettings?.locale || locale);
       this.latestChatwootVersion = latestChatwootVersion;
       vueActionCable.init(this.store, pubsubToken);
       this.reconnectService = new ReconnectService(this.store, this.router);

app/javascript/dashboard/api/agentCapacityPolicies.js

@@ -1,43 +0,0 @@
-/* global axios */
-
-import ApiClient from './ApiClient';
-
-class AgentCapacityPolicies extends ApiClient {
-  constructor() {
-    super('agent_capacity_policies', { accountScoped: true });
-  }
-
-  getUsers(policyId) {
-    return axios.get(`${this.url}/${policyId}/users`);
-  }
-
-  addUser(policyId, userData) {
-    return axios.post(`${this.url}/${policyId}/users`, {
-      user_id: userData.id,
-      capacity: userData.capacity,
-    });
-  }
-
-  removeUser(policyId, userId) {
-    return axios.delete(`${this.url}/${policyId}/users/${userId}`);
-  }
-
-  createInboxLimit(policyId, limitData) {
-    return axios.post(`${this.url}/${policyId}/inbox_limits`, {
-      inbox_id: limitData.inboxId,
-      conversation_limit: limitData.conversationLimit,
-    });
-  }
-
-  updateInboxLimit(policyId, limitId, limitData) {
-    return axios.put(`${this.url}/${policyId}/inbox_limits/${limitId}`, {
-      conversation_limit: limitData.conversationLimit,
-    });
-  }
-
-  deleteInboxLimit(policyId, limitId) {
-    return axios.delete(`${this.url}/${policyId}/inbox_limits/${limitId}`);
-  }
-}
-
-export default new AgentCapacityPolicies();

app/javascript/dashboard/api/assignmentPolicies.js

@@ -1,36 +0,0 @@
-/* global axios */
-
-import ApiClient from './ApiClient';
-
-class AssignmentPolicies extends ApiClient {
-  constructor() {
-    super('assignment_policies', { accountScoped: true });
-  }
-
-  getInboxes(policyId) {
-    return axios.get(`${this.url}/${policyId}/inboxes`);
-  }
-
-  setInboxPolicy(inboxId, policyId) {
-    return axios.post(
-      `/api/v1/accounts/${this.accountIdFromRoute}/inboxes/${inboxId}/assignment_policy`,
-      {
-        assignment_policy_id: policyId,
-      }
-    );
-  }
-
-  getInboxPolicy(inboxId) {
-    return axios.get(
-      `/api/v1/accounts/${this.accountIdFromRoute}/inboxes/${inboxId}/assignment_policy`
-    );
-  }
-
-  removeInboxPolicy(inboxId) {
-    return axios.delete(
-      `/api/v1/accounts/${this.accountIdFromRoute}/inboxes/${inboxId}/assignment_policy`
-    );
-  }
-}
-
-export default new AssignmentPolicies();

app/javascript/dashboard/api/captain/customTools.js

@@ -1,36 +0,0 @@
-/* global axios */
-import ApiClient from '../ApiClient';
-
-class CaptainCustomTools extends ApiClient {
-  constructor() {
-    super('captain/custom_tools', { accountScoped: true });
-  }
-
-  get({ page = 1, searchKey } = {}) {
-    return axios.get(this.url, {
-      params: { page, searchKey },
-    });
-  }
-
-  show(id) {
-    return axios.get(`${this.url}/${id}`);
-  }
-
-  create(data = {}) {
-    return axios.post(this.url, {
-      custom_tool: data,
-    });
-  }
-
-  update(id, data = {}) {
-    return axios.put(`${this.url}/${id}`, {
-      custom_tool: data,
-    });
-  }
-
-  delete(id) {
-    return axios.delete(`${this.url}/${id}`);
-  }
-}
-
-export default new CaptainCustomTools();

app/javascript/dashboard/api/captain/response.js

@@ -6,11 +6,11 @@ class CaptainResponses extends ApiClient {
     super('captain/assistant_responses', { accountScoped: true });
   }
 
-  get({ page = 1, search, assistantId, documentId, status } = {}) {
+  get({ page = 1, searchKey, assistantId, documentId, status } = {}) {
     return axios.get(this.url, {
       params: {
         page,
-        search,
+        searchKey,
         assistant_id: assistantId,
         document_id: documentId,
         status,

app/javascript/dashboard/api/changelog.js

@@ -1,16 +0,0 @@
-import axios from 'axios';
-import ApiClient from './ApiClient';
-import { CHANGELOG_API_URL } from 'shared/constants/links';
-
-class ChangelogApi extends ApiClient {
-  constructor() {
-    super('changelog', { apiVersion: 'v1' });
-  }
-
-  // eslint-disable-next-line class-methods-use-this
-  fetchFromHub() {
-    return axios.get(CHANGELOG_API_URL);
-  }
-}
-
-export default new ChangelogApi();

app/javascript/dashboard/api/inboxHealth.js

@@ -1,14 +0,0 @@
-/* global axios */
-import ApiClient from './ApiClient';
-
-class InboxHealthAPI extends ApiClient {
-  constructor() {
-    super('inboxes', { accountScoped: true });
-  }
-
-  getHealthStatus(inboxId) {
-    return axios.get(`${this.url}/${inboxId}/health`);
-  }
-}
-
-export default new InboxHealthAPI();

app/javascript/dashboard/api/mfa.js

@@ -1,28 +0,0 @@
-/* global axios */
-import ApiClient from './ApiClient';
-
-class MfaAPI extends ApiClient {
-  constructor() {
-    super('profile/mfa', { accountScoped: false });
-  }
-
-  enable() {
-    return axios.post(`${this.url}`);
-  }
-
-  verify(otpCode) {
-    return axios.post(`${this.url}/verify`, { otp_code: otpCode });
-  }
-
-  disable(password, otpCode) {
-    return axios.delete(this.url, {
-      data: { password, otp_code: otpCode },
-    });
-  }
-
-  regenerateBackupCodes(otpCode) {
-    return axios.post(`${this.url}/backup_codes`, { otp_code: otpCode });
-  }
-}
-
-export default new MfaAPI();

app/javascript/dashboard/api/samlSettings.js

@@ -1,26 +0,0 @@
-/* global axios */
-import ApiClient from './ApiClient';
-
-class SamlSettingsAPI extends ApiClient {
-  constructor() {
-    super('saml_settings', { accountScoped: true });
-  }
-
-  get() {
-    return axios.get(this.url);
-  }
-
-  create(data) {
-    return axios.post(this.url, { saml_settings: data });
-  }
-
-  update(data) {
-    return axios.put(this.url, { saml_settings: data });
-  }
-
-  delete() {
-    return axios.delete(this.url);
-  }
-}
-
-export default new SamlSettingsAPI();

app/javascript/dashboard/api/specs/agentCapacityPolicies.spec.js

@@ -1,98 +0,0 @@
-import agentCapacityPolicies from '../agentCapacityPolicies';
-import ApiClient from '../ApiClient';
-
-describe('#AgentCapacityPoliciesAPI', () => {
-  it('creates correct instance', () => {
-    expect(agentCapacityPolicies).toBeInstanceOf(ApiClient);
-    expect(agentCapacityPolicies).toHaveProperty('get');
-    expect(agentCapacityPolicies).toHaveProperty('show');
-    expect(agentCapacityPolicies).toHaveProperty('create');
-    expect(agentCapacityPolicies).toHaveProperty('update');
-    expect(agentCapacityPolicies).toHaveProperty('delete');
-    expect(agentCapacityPolicies).toHaveProperty('getUsers');
-    expect(agentCapacityPolicies).toHaveProperty('addUser');
-    expect(agentCapacityPolicies).toHaveProperty('removeUser');
-    expect(agentCapacityPolicies).toHaveProperty('createInboxLimit');
-    expect(agentCapacityPolicies).toHaveProperty('updateInboxLimit');
-    expect(agentCapacityPolicies).toHaveProperty('deleteInboxLimit');
-  });
-
-  describe('API calls', () => {
-    const originalAxios = window.axios;
-    const axiosMock = {
-      get: vi.fn(() => Promise.resolve()),
-      post: vi.fn(() => Promise.resolve()),
-      put: vi.fn(() => Promise.resolve()),
-      delete: vi.fn(() => Promise.resolve()),
-    };
-
-    beforeEach(() => {
-      window.axios = axiosMock;
-      // Mock accountIdFromRoute
-      Object.defineProperty(agentCapacityPolicies, 'accountIdFromRoute', {
-        get: () => '1',
-        configurable: true,
-      });
-    });
-
-    afterEach(() => {
-      window.axios = originalAxios;
-    });
-
-    it('#getUsers', () => {
-      agentCapacityPolicies.getUsers(123);
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/agent_capacity_policies/123/users'
-      );
-    });
-
-    it('#addUser', () => {
-      const userData = { id: 456, capacity: 20 };
-      agentCapacityPolicies.addUser(123, userData);
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/agent_capacity_policies/123/users',
-        {
-          user_id: 456,
-          capacity: 20,
-        }
-      );
-    });
-
-    it('#removeUser', () => {
-      agentCapacityPolicies.removeUser(123, 456);
-      expect(axiosMock.delete).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/agent_capacity_policies/123/users/456'
-      );
-    });
-
-    it('#createInboxLimit', () => {
-      const limitData = { inboxId: 1, conversationLimit: 10 };
-      agentCapacityPolicies.createInboxLimit(123, limitData);
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/agent_capacity_policies/123/inbox_limits',
-        {
-          inbox_id: 1,
-          conversation_limit: 10,
-        }
-      );
-    });
-
-    it('#updateInboxLimit', () => {
-      const limitData = { conversationLimit: 15 };
-      agentCapacityPolicies.updateInboxLimit(123, 789, limitData);
-      expect(axiosMock.put).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/agent_capacity_policies/123/inbox_limits/789',
-        {
-          conversation_limit: 15,
-        }
-      );
-    });
-
-    it('#deleteInboxLimit', () => {
-      agentCapacityPolicies.deleteInboxLimit(123, 789);
-      expect(axiosMock.delete).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/agent_capacity_policies/123/inbox_limits/789'
-      );
-    });
-  });
-});

app/javascript/dashboard/api/specs/assignmentPolicies.spec.js

@@ -1,70 +0,0 @@
-import assignmentPolicies from '../assignmentPolicies';
-import ApiClient from '../ApiClient';
-
-describe('#AssignmentPoliciesAPI', () => {
-  it('creates correct instance', () => {
-    expect(assignmentPolicies).toBeInstanceOf(ApiClient);
-    expect(assignmentPolicies).toHaveProperty('get');
-    expect(assignmentPolicies).toHaveProperty('show');
-    expect(assignmentPolicies).toHaveProperty('create');
-    expect(assignmentPolicies).toHaveProperty('update');
-    expect(assignmentPolicies).toHaveProperty('delete');
-    expect(assignmentPolicies).toHaveProperty('getInboxes');
-    expect(assignmentPolicies).toHaveProperty('setInboxPolicy');
-    expect(assignmentPolicies).toHaveProperty('getInboxPolicy');
-    expect(assignmentPolicies).toHaveProperty('removeInboxPolicy');
-  });
-
-  describe('API calls', () => {
-    const originalAxios = window.axios;
-    const axiosMock = {
-      get: vi.fn(() => Promise.resolve()),
-      post: vi.fn(() => Promise.resolve()),
-      delete: vi.fn(() => Promise.resolve()),
-    };
-
-    beforeEach(() => {
-      window.axios = axiosMock;
-      // Mock accountIdFromRoute
-      Object.defineProperty(assignmentPolicies, 'accountIdFromRoute', {
-        get: () => '1',
-        configurable: true,
-      });
-    });
-
-    afterEach(() => {
-      window.axios = originalAxios;
-    });
-
-    it('#getInboxes', () => {
-      assignmentPolicies.getInboxes(123);
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/assignment_policies/123/inboxes'
-      );
-    });
-
-    it('#setInboxPolicy', () => {
-      assignmentPolicies.setInboxPolicy(456, 123);
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/inboxes/456/assignment_policy',
-        {
-          assignment_policy_id: 123,
-        }
-      );
-    });
-
-    it('#getInboxPolicy', () => {
-      assignmentPolicies.getInboxPolicy(456);
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/inboxes/456/assignment_policy'
-      );
-    });
-
-    it('#removeInboxPolicy', () => {
-      assignmentPolicies.removeInboxPolicy(456);
-      expect(axiosMock.delete).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/inboxes/456/assignment_policy'
-      );
-    });
-  });
-});

app/javascript/dashboard/components-next/AssignmentPolicy/AgentCapacityPolicyCard/AgentCapacityPolicyCard.story.vue

@@ -1,116 +0,0 @@
-<script setup>
-import AgentCapacityPolicyCard from './AgentCapacityPolicyCard.vue';
-
-const mockUsers = [
-  {
-    id: 1,
-    name: 'John Smith',
-    email: 'john.smith@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=1',
-  },
-  {
-    id: 2,
-    name: 'Sarah Johnson',
-    email: 'sarah.johnson@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=2',
-  },
-  {
-    id: 3,
-    name: 'Mike Chen',
-    email: 'mike.chen@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=3',
-  },
-  {
-    id: 4,
-    name: 'Emily Davis',
-    email: 'emily.davis@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=4',
-  },
-  {
-    id: 5,
-    name: 'Alex Rodriguez',
-    email: 'alex.rodriguez@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=5',
-  },
-];
-
-const withCount = policy => ({
-  ...policy,
-  assignedAgentCount: policy.users.length,
-});
-
-const policyA = withCount({
-  id: 1,
-  name: 'High Volume Support',
-  description:
-    'Capacity-based policy for handling high conversation volumes with experienced agents',
-  users: [mockUsers[0], mockUsers[1], mockUsers[2]],
-  isFetchingUsers: false,
-});
-
-const policyB = withCount({
-  id: 2,
-  name: 'Specialized Team',
-  description: 'Custom capacity limits for specialized support team members',
-  users: [mockUsers[3], mockUsers[4]],
-  isFetchingUsers: false,
-});
-
-const emptyPolicy = withCount({
-  id: 3,
-  name: 'New Policy',
-  description: 'Recently created policy with no assigned agents yet',
-  users: [],
-  isFetchingUsers: false,
-});
-
-const loadingPolicy = withCount({
-  id: 4,
-  name: 'Loading Policy',
-  description: 'Policy currently loading agent information',
-  users: [],
-  isFetchingUsers: true,
-});
-
-const onEdit = id => console.log('Edit policy:', id);
-const onDelete = id => console.log('Delete policy:', id);
-const onFetchUsers = id => console.log('Fetch users for policy:', id);
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/AgentCapacityPolicyCard"
-    :layout="{ type: 'grid', width: '1200px' }"
-  >
-    <Variant title="Multiple Cards (Various States)">
-      <div class="p-4 bg-n-background">
-        <div class="grid grid-cols-1 gap-4">
-          <AgentCapacityPolicyCard
-            v-bind="policyA"
-            @edit="onEdit"
-            @delete="onDelete"
-            @fetch-users="onFetchUsers"
-          />
-          <AgentCapacityPolicyCard
-            v-bind="policyB"
-            @edit="onEdit"
-            @delete="onDelete"
-            @fetch-users="onFetchUsers"
-          />
-          <AgentCapacityPolicyCard
-            v-bind="emptyPolicy"
-            @edit="onEdit"
-            @delete="onDelete"
-            @fetch-users="onFetchUsers"
-          />
-          <AgentCapacityPolicyCard
-            v-bind="loadingPolicy"
-            @edit="onEdit"
-            @delete="onDelete"
-            @fetch-users="onFetchUsers"
-          />
-        </div>
-      </div>
-    </Variant>
-  </Story>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/AgentCapacityPolicyCard/AgentCapacityPolicyCard.vue

@@ -1,86 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import CardLayout from 'dashboard/components-next/CardLayout.vue';
-import CardPopover from '../components/CardPopover.vue';
-
-const props = defineProps({
-  id: { type: Number, required: true },
-  name: { type: String, default: '' },
-  description: { type: String, default: '' },
-  assignedAgentCount: { type: Number, default: 0 },
-  users: { type: Array, default: () => [] },
-  isFetchingUsers: { type: Boolean, default: false },
-});
-
-const emit = defineEmits(['edit', 'delete', 'fetchUsers']);
-
-const { t } = useI18n();
-
-const users = computed(() => {
-  return props.users.map(user => {
-    return {
-      name: user.name,
-      key: user.id,
-      email: user.email,
-      avatarUrl: user.avatarUrl,
-    };
-  });
-});
-
-const handleEdit = () => {
-  emit('edit', props.id);
-};
-
-const handleDelete = () => {
-  emit('delete', props.id);
-};
-
-const handleFetchUsers = () => {
-  if (props.users?.length > 0) return;
-  emit('fetchUsers', props.id);
-};
-</script>
-
-<template>
-  <CardLayout class="[&>div]:px-5">
-    <div class="flex flex-col gap-2 relative justify-between w-full">
-      <div class="flex items-center gap-3 justify-between w-full">
-        <div class="flex items-center gap-3">
-          <h3 class="text-base font-medium text-n-slate-12 line-clamp-1">
-            {{ name }}
-          </h3>
-          <CardPopover
-            :title="
-              t('ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.INDEX.CARD.POPOVER')
-            "
-            icon="i-lucide-users-round"
-            :count="assignedAgentCount"
-            :items="users"
-            :is-fetching="isFetchingUsers"
-            @fetch="handleFetchUsers"
-          />
-        </div>
-        <div class="flex items-center gap-2">
-          <Button
-            :label="
-              t('ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.INDEX.CARD.EDIT')
-            "
-            sm
-            slate
-            link
-            class="px-2"
-            @click="handleEdit"
-          />
-          <div class="w-px h-2.5 bg-n-slate-5" />
-          <Button icon="i-lucide-trash" sm slate ghost @click="handleDelete" />
-        </div>
-      </div>
-      <p class="text-n-slate-11 text-sm line-clamp-1 mb-0 py-1">
-        {{ description }}
-      </p>
-    </div>
-  </CardLayout>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/AssignmentCard/AssignmentCard.story.vue

@@ -1,63 +0,0 @@
-<script setup>
-import AssignmentCard from './AssignmentCard.vue';
-
-const agentAssignments = [
-  {
-    id: 1,
-    title: 'Assignment policy',
-    description: 'Manage how conversations get assigned in inboxes.',
-    features: [
-      {
-        icon: 'i-lucide-circle-fading-arrow-up',
-        label: 'Assign by conversations evenly or by available capacity',
-      },
-      {
-        icon: 'i-lucide-scale',
-        label: 'Add fair distribution rules to avoid overloading any agent',
-      },
-      {
-        icon: 'i-lucide-inbox',
-        label: 'Add inboxes to a policy - one policy per inbox',
-      },
-    ],
-  },
-  {
-    id: 2,
-    title: 'Agent capacity policy',
-    description: 'Manage workload for agents.',
-    features: [
-      {
-        icon: 'i-lucide-glass-water',
-        label: 'Define maximum conversations per inbox',
-      },
-      {
-        icon: 'i-lucide-circle-minus',
-        label: 'Create exceptions based on labels and time',
-      },
-      {
-        icon: 'i-lucide-users-round',
-        label: 'Add agents to a policy - one policy per agent',
-      },
-    ],
-  },
-];
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/AssignmentCard"
-    :layout="{ type: 'grid', width: '1000px' }"
-  >
-    <Variant title="Assignment Card">
-      <div class="px-4 py-4 bg-n-background flex gap-6 justify-between">
-        <AssignmentCard
-          v-for="(item, index) in agentAssignments"
-          :key="index"
-          :title="item.title"
-          :description="item.description"
-          :features="item.features"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/AssignmentCard/AssignmentCard.vue

@@ -1,49 +0,0 @@
-<script setup>
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-import CardLayout from 'dashboard/components-next/CardLayout.vue';
-
-defineProps({
-  title: { type: String, default: '' },
-  description: { type: String, default: '' },
-  features: { type: Array, default: () => [] },
-});
-
-const emit = defineEmits(['click']);
-
-const handleClick = () => {
-  emit('click');
-};
-</script>
-
-<template>
-  <CardLayout class="[&>div]:px-5 cursor-pointer" @click="handleClick">
-    <div class="flex flex-col items-start gap-2">
-      <div class="flex justify-between w-full items-center">
-        <h3 class="text-n-slate-12 text-base font-medium">{{ title }}</h3>
-        <Button
-          xs
-          slate
-          ghost
-          icon="i-lucide-chevron-right"
-          @click.stop="handleClick"
-        />
-      </div>
-      <p class="text-n-slate-11 text-sm mb-0">{{ description }}</p>
-    </div>
-
-    <ul class="flex flex-col items-start gap-3 mt-3">
-      <li
-        v-for="feature in features"
-        :key="feature.id"
-        class="flex items-center gap-3 text-sm"
-      >
-        <Icon
-          :icon="feature.icon"
-          class="text-n-slate-11 size-4 flex-shrink-0"
-        />
-        {{ feature.label }}
-      </li>
-    </ul>
-  </CardLayout>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/AssignmentPolicyCard/AssignmentPolicyCard.story.vue

@@ -1,104 +0,0 @@
-<script setup>
-import AssignmentPolicyCard from './AssignmentPolicyCard.vue';
-
-const mockInboxes = [
-  {
-    id: 1,
-    name: 'Website Support',
-    channel_type: 'Channel::WebWidget',
-    inbox_type: 'Website',
-  },
-  {
-    id: 2,
-    name: 'Email Support',
-    channel_type: 'Channel::Email',
-    inbox_type: 'Email',
-  },
-  {
-    id: 3,
-    name: 'WhatsApp Business',
-    channel_type: 'Channel::Whatsapp',
-    inbox_type: 'WhatsApp',
-  },
-  {
-    id: 4,
-    name: 'Facebook Messenger',
-    channel_type: 'Channel::FacebookPage',
-    inbox_type: 'Messenger',
-  },
-];
-
-const withCount = policy => ({
-  ...policy,
-  assignedInboxCount: policy.inboxes.length,
-});
-
-const policyA = withCount({
-  id: 1,
-  name: 'Website & Email',
-  description: 'Distributes conversations evenly among available agents',
-  assignmentOrder: 'round_robin',
-  conversationPriority: 'high',
-  enabled: true,
-  inboxes: [mockInboxes[0], mockInboxes[1]],
-  isFetchingInboxes: false,
-});
-
-const policyB = withCount({
-  id: 2,
-  name: 'WhatsApp & Messenger',
-  description: 'Assigns based on capacity and workload',
-  assignmentOrder: 'capacity_based',
-  conversationPriority: 'medium',
-  enabled: true,
-  inboxes: [mockInboxes[2], mockInboxes[3]],
-  isFetchingInboxes: false,
-});
-
-const emptyPolicy = withCount({
-  id: 3,
-  name: 'No Inboxes Yet',
-  description: 'Policy with no assigned inboxes',
-  assignmentOrder: 'manual',
-  conversationPriority: 'low',
-  enabled: false,
-  inboxes: [],
-  isFetchingInboxes: false,
-});
-
-const onEdit = id => console.log('Edit policy:', id);
-const onDelete = id => console.log('Delete policy:', id);
-const onFetch = () => console.log('Fetch inboxes');
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/AssignmentPolicyCard"
-    :layout="{ type: 'grid', width: '1200px' }"
-  >
-    <Variant title="Three Cards (Two with inboxes, One empty)">
-      <div class="p-4 bg-n-background">
-        <div class="grid grid-cols-1 gap-4">
-          <AssignmentPolicyCard
-            v-bind="policyA"
-            @edit="onEdit"
-            @delete="onDelete"
-            @fetch-inboxes="onFetch"
-          />
-          <AssignmentPolicyCard
-            v-bind="policyB"
-            @edit="onEdit"
-            @delete="onDelete"
-            @fetch-inboxes="onFetch"
-          />
-          <AssignmentPolicyCard
-            v-bind="emptyPolicy"
-            @edit="onEdit"
-            @delete="onDelete"
-            @fetch-inboxes="onFetch"
-          />
-        </div>
-      </div>
-    </Variant>
-  </Story>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/AssignmentPolicyCard/AssignmentPolicyCard.vue

@@ -1,133 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { getInboxIconByType } from 'dashboard/helper/inbox';
-import { formatToTitleCase } from 'dashboard/helper/commons';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import CardLayout from 'dashboard/components-next/CardLayout.vue';
-import CardPopover from '../components/CardPopover.vue';
-
-const props = defineProps({
-  id: { type: Number, required: true },
-  name: { type: String, default: '' },
-  description: { type: String, default: '' },
-  assignmentOrder: { type: String, default: '' },
-  conversationPriority: { type: String, default: '' },
-  assignedInboxCount: { type: Number, default: 0 },
-  enabled: { type: Boolean, default: false },
-  inboxes: { type: Array, default: () => [] },
-  isFetchingInboxes: { type: Boolean, default: false },
-});
-
-const emit = defineEmits(['edit', 'delete', 'fetchInboxes']);
-
-const { t } = useI18n();
-
-const inboxes = computed(() => {
-  return props.inboxes.map(inbox => {
-    return {
-      name: inbox.name,
-      id: inbox.id,
-      icon: getInboxIconByType(inbox.channelType, inbox.medium, 'line'),
-    };
-  });
-});
-
-const order = computed(() => {
-  return formatToTitleCase(props.assignmentOrder);
-});
-
-const priority = computed(() => {
-  return formatToTitleCase(props.conversationPriority);
-});
-
-const handleEdit = () => {
-  emit('edit', props.id);
-};
-
-const handleDelete = () => {
-  emit('delete', props.id);
-};
-
-const handleFetchInboxes = () => {
-  if (props.inboxes?.length > 0) return;
-  emit('fetchInboxes', props.id);
-};
-</script>
-
-<template>
-  <CardLayout class="[&>div]:px-5">
-    <div class="flex flex-col gap-2 relative justify-between w-full">
-      <div class="flex items-center gap-3 justify-between w-full">
-        <div class="flex items-center gap-3">
-          <h3 class="text-base font-medium text-n-slate-12 line-clamp-1">
-            {{ name }}
-          </h3>
-          <div class="flex items-center gap-2">
-            <div class="flex items-center rounded-md bg-n-alpha-2 h-6 px-2">
-              <span
-                class="text-xs"
-                :class="enabled ? 'text-n-teal-11' : 'text-n-slate-12'"
-              >
-                {{
-                  enabled
-                    ? t(
-                        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.ACTIVE'
-                      )
-                    : t(
-                        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.INACTIVE'
-                      )
-                }}
-              </span>
-            </div>
-            <CardPopover
-              :title="
-                t(
-                  'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.POPOVER'
-                )
-              "
-              icon="i-lucide-inbox"
-              :count="assignedInboxCount"
-              :items="inboxes"
-              :is-fetching="isFetchingInboxes"
-              @fetch="handleFetchInboxes"
-            />
-          </div>
-        </div>
-        <div class="flex items-center gap-2">
-          <Button
-            :label="
-              t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.EDIT')
-            "
-            sm
-            slate
-            link
-            class="px-2"
-            @click="handleEdit"
-          />
-          <div v-if="order" class="w-px h-2.5 bg-n-slate-5" />
-          <Button icon="i-lucide-trash" sm slate ghost @click="handleDelete" />
-        </div>
-      </div>
-      <p class="text-n-slate-11 text-sm line-clamp-1 mb-0 py-1">
-        {{ description }}
-      </p>
-      <div class="flex items-center gap-3 py-1.5">
-        <span v-if="order" class="text-n-slate-11 text-sm">
-          {{
-            `${t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.ORDER')}:`
-          }}
-          <span class="text-n-slate-12">{{ order }}</span>
-        </span>
-        <div v-if="order" class="w-px h-3 bg-n-strong" />
-        <span v-if="priority" class="text-n-slate-11 text-sm">
-          {{
-            `${t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.PRIORITY')}:`
-          }}
-          <span class="text-n-slate-12">{{ priority }}</span>
-        </span>
-      </div>
-    </div>
-  </CardLayout>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/AddDataDropdown.vue

@@ -1,169 +0,0 @@
-<script setup>
-import { computed, ref } from 'vue';
-import { useToggle, useWindowSize, useElementBounding } from '@vueuse/core';
-import { vOnClickOutside } from '@vueuse/components';
-import { picoSearch } from '@scmmishra/pico-search';
-
-import Avatar from 'next/avatar/Avatar.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-import Input from 'dashboard/components-next/input/Input.vue';
-
-const props = defineProps({
-  label: {
-    type: String,
-    default: '',
-  },
-  searchPlaceholder: {
-    type: String,
-    default: '',
-  },
-  items: {
-    type: Array,
-    default: () => [],
-  },
-});
-
-const emit = defineEmits(['add']);
-
-const BUFFER_SPACE = 20;
-
-const [showPopover, togglePopover] = useToggle();
-const buttonRef = ref();
-const dropdownRef = ref();
-
-const searchValue = ref('');
-
-const { width: windowWidth, height: windowHeight } = useWindowSize();
-const {
-  top: buttonTop,
-  left: buttonLeft,
-  width: buttonWidth,
-  height: buttonHeight,
-} = useElementBounding(buttonRef);
-const { width: dropdownWidth, height: dropdownHeight } =
-  useElementBounding(dropdownRef);
-
-const filteredItems = computed(() => {
-  if (!searchValue.value) return props.items;
-  const query = searchValue.value.toLowerCase();
-
-  return picoSearch(props.items, query, ['name']);
-});
-
-const handleAdd = item => {
-  emit('add', item);
-  togglePopover(false);
-};
-
-const shouldShowAbove = computed(() => {
-  if (!buttonRef.value || !dropdownRef.value) return false;
-  const spaceBelow =
-    windowHeight.value - (buttonTop.value + buttonHeight.value);
-  const spaceAbove = buttonTop.value;
-  return (
-    spaceBelow < dropdownHeight.value + BUFFER_SPACE && spaceAbove > spaceBelow
-  );
-});
-
-const shouldAlignRight = computed(() => {
-  if (!buttonRef.value || !dropdownRef.value) return false;
-  const spaceRight = windowWidth.value - buttonLeft.value;
-  const spaceLeft = buttonLeft.value + buttonWidth.value;
-
-  return (
-    spaceRight < dropdownWidth.value + BUFFER_SPACE && spaceLeft > spaceRight
-  );
-});
-
-const handleClickOutside = () => {
-  if (showPopover.value) {
-    togglePopover(false);
-  }
-};
-</script>
-
-<template>
-  <div
-    v-on-click-outside="handleClickOutside"
-    class="relative flex items-center group"
-  >
-    <Button
-      ref="buttonRef"
-      slate
-      type="button"
-      icon="i-lucide-plus"
-      sm
-      :label="label"
-      @click="togglePopover(!showPopover)"
-    />
-    <div
-      v-if="showPopover"
-      ref="dropdownRef"
-      class="z-50 flex flex-col items-start absolute bg-n-alpha-3 backdrop-blur-[50px] border-0 gap-4 outline outline-1 outline-n-weak rounded-xl max-w-96 min-w-80 max-h-[20rem] overflow-y-auto py-2"
-      :class="[
-        shouldShowAbove ? 'bottom-full mb-2' : 'top-full mt-2',
-        shouldAlignRight ? 'right-0' : 'left-0',
-      ]"
-    >
-      <div class="flex flex-col divide-y divide-n-slate-4 w-full">
-        <Input
-          v-model="searchValue"
-          :placeholder="searchPlaceholder"
-          custom-input-class="bg-transparent !outline-none w-full ltr:!pl-10 rtl:!pr-10 h-10"
-        >
-          <template #prefix>
-            <Icon
-              icon="i-lucide-search"
-              class="absolute -translate-y-1/2 text-n-slate-11 size-4 top-1/2 ltr:left-3 rtl:right-3"
-            />
-          </template>
-        </Input>
-
-        <div
-          v-for="item in filteredItems"
-          :key="item.id"
-          class="flex gap-3 min-w-0 w-full py-4 px-3 hover:bg-n-alpha-2 cursor-pointer"
-          :class="{ 'items-center': item.color, 'items-start': !item.color }"
-          @click="handleAdd(item)"
-        >
-          <Icon
-            v-if="item.icon"
-            :icon="item.icon"
-            class="size-4 text-n-slate-12 flex-shrink-0 mt-0.5"
-          />
-          <span
-            v-else-if="item.color"
-            :style="{ backgroundColor: item.color }"
-            class="size-3 rounded-sm"
-          />
-          <Avatar
-            v-else
-            :title="item.name"
-            :src="item.avatarUrl"
-            :name="item.name"
-            :size="20"
-            rounded-full
-          />
-          <div class="flex flex-col items-start gap-2 min-w-0 flex-1">
-            <div class="flex items-center gap-1 min-w-0 w-full">
-              <span
-                :title="item.name || item.title"
-                class="text-sm text-n-slate-12 truncate min-w-0 flex-1"
-              >
-                {{ item.name || item.title }}
-              </span>
-            </div>
-            <span
-              v-if="item.email || item.phoneNumber"
-              :title="item.email || item.phoneNumber"
-              class="text-sm text-n-slate-11 truncate min-w-0 w-full block"
-            >
-              {{ item.email || item.phoneNumber }}
-            </span>
-          </div>
-        </div>
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/BaseInfo.vue

@@ -1,127 +0,0 @@
-<script setup>
-import { computed, watch } from 'vue';
-import { useVuelidate } from '@vuelidate/core';
-import { required, minLength } from '@vuelidate/validators';
-
-import WithLabel from 'v3/components/Form/WithLabel.vue';
-import Input from 'dashboard/components-next/input/Input.vue';
-import Switch from 'dashboard/components-next/switch/Switch.vue';
-
-defineProps({
-  nameLabel: {
-    type: String,
-    default: '',
-  },
-  namePlaceholder: {
-    type: String,
-    default: '',
-  },
-  descriptionLabel: {
-    type: String,
-    default: '',
-  },
-  descriptionPlaceholder: {
-    type: String,
-    default: '',
-  },
-  statusLabel: {
-    type: String,
-    default: '',
-  },
-  statusPlaceholder: {
-    type: String,
-    default: '',
-  },
-});
-
-const emit = defineEmits(['validationChange']);
-
-const policyName = defineModel('policyName', {
-  type: String,
-  default: '',
-});
-
-const description = defineModel('description', {
-  type: String,
-  default: '',
-});
-
-const enabled = defineModel('enabled', {
-  type: Boolean,
-  default: true,
-});
-
-const validationRules = {
-  policyName: { required, minLength: minLength(1) },
-  description: { required, minLength: minLength(1) },
-};
-
-const v$ = useVuelidate(validationRules, { policyName, description });
-
-const isValid = computed(() => !v$.value.$invalid);
-
-watch(
-  isValid,
-  () => {
-    emit('validationChange', {
-      isValid: isValid.value,
-      section: 'baseInfo',
-    });
-  },
-  { immediate: true }
-);
-</script>
-
-<template>
-  <div class="flex flex-col gap-4 pb-4">
-    <!-- Policy Name Field -->
-    <div class="flex items-center gap-6">
-      <WithLabel
-        :label="nameLabel"
-        name="policyName"
-        class="flex items-center w-full [&>label]:min-w-[120px]"
-      >
-        <div class="flex-1">
-          <Input
-            v-model="policyName"
-            type="text"
-            :placeholder="namePlaceholder"
-          />
-        </div>
-      </WithLabel>
-    </div>
-
-    <!-- Description Field -->
-    <div class="flex items-center gap-6">
-      <WithLabel
-        :label="descriptionLabel"
-        name="description"
-        class="flex items-center w-full [&>label]:min-w-[120px]"
-      >
-        <div class="flex-1">
-          <Input
-            v-model="description"
-            type="text"
-            :placeholder="descriptionPlaceholder"
-          />
-        </div>
-      </WithLabel>
-    </div>
-
-    <!-- Status Field -->
-    <div v-if="statusLabel" class="flex items-center gap-6">
-      <WithLabel
-        :label="statusLabel"
-        name="enabled"
-        class="flex items-center w-full [&>label]:min-w-[120px]"
-      >
-        <div class="flex items-center gap-2">
-          <Switch v-model="enabled" />
-          <span class="text-sm text-n-slate-11">
-            {{ statusPlaceholder }}
-          </span>
-        </div>
-      </WithLabel>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/CardPopover.vue

@@ -1,121 +0,0 @@
-<script setup>
-import { useToggle } from '@vueuse/core';
-import { vOnClickOutside } from '@vueuse/components';
-
-import Avatar from 'next/avatar/Avatar.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-
-defineProps({
-  count: {
-    type: Number,
-    default: 0,
-  },
-  title: {
-    type: String,
-    default: '',
-  },
-  icon: {
-    type: String,
-    default: '',
-  },
-  items: {
-    type: Array,
-    default: () => [],
-  },
-  isFetching: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const emit = defineEmits(['fetch']);
-
-const [showPopover, togglePopover] = useToggle();
-
-const handleButtonClick = () => {
-  emit('fetch');
-  togglePopover(!showPopover.value);
-};
-
-const handleClickOutside = () => {
-  if (showPopover.value) {
-    togglePopover(false);
-  }
-};
-</script>
-
-<template>
-  <div
-    v-on-click-outside="handleClickOutside"
-    class="relative flex items-center group"
-  >
-    <button
-      v-if="count"
-      class="h-6 px-2 rounded-md bg-n-alpha-2 gap-1.5 flex items-center"
-      @click="handleButtonClick()"
-    >
-      <Icon :icon="icon" class="size-3.5 text-n-slate-12" />
-      <span class="text-n-slate-12 text-sm">
-        {{ count }}
-      </span>
-    </button>
-    <div
-      v-if="showPopover"
-      class="top-full mt-1 ltr:left-0 rtl:right-0 z-50 flex flex-col items-start absolute bg-n-alpha-3 backdrop-blur-[50px] border-0 gap-4 outline outline-1 outline-n-weak p-3 rounded-xl max-w-96 min-w-80 max-h-[20rem] overflow-y-auto"
-    >
-      <div class="flex items-center gap-2.5 pb-2">
-        <Icon :icon="icon" class="size-3.5" />
-        <span class="text-sm text-n-slate-12 font-medium">{{ title }}</span>
-      </div>
-
-      <div
-        v-if="isFetching"
-        class="flex items-center justify-center py-3 w-full text-n-slate-11"
-      >
-        <Spinner />
-      </div>
-
-      <div v-else class="flex flex-col gap-4 w-full">
-        <div
-          v-for="item in items"
-          :key="item.id"
-          class="flex items-center justify-between gap-2 min-w-0 w-full"
-        >
-          <div class="flex items-center gap-2 min-w-0 w-full">
-            <Icon
-              v-if="item.icon"
-              :icon="item.icon"
-              class="size-4 text-n-slate-12 flex-shrink-0"
-            />
-            <Avatar
-              v-else
-              :title="item.name"
-              :src="item.avatarUrl"
-              :name="item.name"
-              :size="20"
-              rounded-full
-            />
-            <div class="flex items-center gap-1 min-w-0 flex-1">
-              <span
-                :title="item.name"
-                class="text-sm text-n-slate-12 truncate min-w-0"
-              >
-                {{ item.name }}
-              </span>
-              <span
-                v-if="item.id"
-                class="text-sm text-n-slate-11 flex-shrink-0"
-              >
-                {{ `#${item.id}` }}
-              </span>
-            </div>
-          </div>
-          <span v-if="item.email" class="text-sm text-n-slate-11 flex-shrink-0">
-            {{ item.email }}
-          </span>
-        </div>
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/DataTable.vue

@@ -1,90 +0,0 @@
-<script setup>
-import Avatar from 'next/avatar/Avatar.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-
-defineProps({
-  items: {
-    type: Array,
-    default: () => [],
-  },
-  isFetching: {
-    type: Boolean,
-    default: false,
-  },
-  emptyStateMessage: {
-    type: String,
-    default: '',
-  },
-});
-
-const emit = defineEmits(['delete']);
-
-const handleDelete = itemId => {
-  emit('delete', itemId);
-};
-</script>
-
-<template>
-  <div
-    v-if="isFetching"
-    class="flex items-center justify-center py-3 w-full text-n-slate-11"
-  >
-    <Spinner />
-  </div>
-  <div
-    v-else-if="items.length === 0 && emptyStateMessage"
-    class="custom-dashed-border flex items-center justify-center py-6 w-full"
-  >
-    <span class="text-sm text-n-slate-11">
-      {{ emptyStateMessage }}
-    </span>
-  </div>
-  <div v-else class="flex flex-col divide-y divide-n-weak">
-    <div
-      v-for="item in items"
-      :key="item.id"
-      class="grid grid-cols-4 items-center gap-3 min-w-0 w-full justify-between h-[3.25rem] ltr:pr-2 rtl:pl-2"
-    >
-      <div class="flex items-center gap-2 col-span-2">
-        <Icon
-          v-if="item.icon"
-          :icon="item.icon"
-          class="size-4 text-n-slate-12 flex-shrink-0"
-        />
-        <Avatar
-          v-else
-          :title="item.name"
-          :src="item.avatarUrl"
-          :name="item.name"
-          :size="20"
-          rounded-full
-        />
-        <span class="text-sm text-n-slate-12 truncate min-w-0">
-          {{ item.name }}
-        </span>
-      </div>
-
-      <div class="flex items-start gap-2 col-span-1">
-        <span
-          :title="item.email || item.phoneNumber"
-          class="text-sm text-n-slate-12 truncate min-w-0"
-        >
-          {{ item.email || item.phoneNumber }}
-        </span>
-      </div>
-
-      <div class="col-span-1 justify-end flex items-center">
-        <Button
-          icon="i-lucide-trash"
-          slate
-          ghost
-          sm
-          type="button"
-          @click="handleDelete(item.id)"
-        />
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/ExclusionRules.vue

@@ -1,149 +0,0 @@
-<script setup>
-import { computed, ref, onMounted } from 'vue';
-import { useI18n } from 'vue-i18n';
-import AddDataDropdown from 'dashboard/components-next/AssignmentPolicy/components/AddDataDropdown.vue';
-import LabelItem from 'dashboard/components-next/Label/LabelItem.vue';
-import DurationInput from 'dashboard/components-next/input/DurationInput.vue';
-import { DURATION_UNITS } from 'dashboard/components-next/input/constants';
-
-const props = defineProps({
-  tagsList: {
-    type: Array,
-    default: () => [],
-  },
-});
-
-const excludedLabels = defineModel('excludedLabels', {
-  type: Array,
-  default: () => [],
-});
-
-const excludeOlderThanMinutes = defineModel('excludeOlderThanMinutes', {
-  type: Number,
-  default: 10,
-});
-
-// Duration limits: 10 minutes to 999 days (in minutes)
-const MIN_DURATION_MINUTES = 10;
-const MAX_DURATION_MINUTES = 1438560; // 999 days * 24 hours * 60 minutes
-
-const { t } = useI18n();
-
-const hoveredLabel = ref(null);
-const windowUnit = ref(DURATION_UNITS.MINUTES);
-
-const addedTags = computed(() =>
-  props.tagsList
-    .filter(label => excludedLabels.value.includes(label.name))
-    .map(label => ({ id: label.id, title: label.name, ...label }))
-);
-
-const filteredTags = computed(() =>
-  props.tagsList.filter(
-    label => !addedTags.value.some(tag => tag.id === label.id)
-  )
-);
-
-const detectUnit = minutes => {
-  const m = Number(minutes) || 0;
-  if (m === 0) return DURATION_UNITS.MINUTES;
-  if (m % (24 * 60) === 0) return DURATION_UNITS.DAYS;
-  if (m % 60 === 0) return DURATION_UNITS.HOURS;
-  return DURATION_UNITS.MINUTES;
-};
-
-const onClickAddTag = tag => {
-  excludedLabels.value = [...excludedLabels.value, tag.name];
-};
-
-const onClickRemoveTag = tag => {
-  excludedLabels.value = excludedLabels.value.filter(
-    name => name !== tag.title
-  );
-};
-
-onMounted(() => {
-  windowUnit.value = detectUnit(excludeOlderThanMinutes.value);
-});
-</script>
-
-<template>
-  <div class="py-4 flex-col flex gap-6">
-    <div class="flex flex-col items-start gap-1 py-1">
-      <label class="text-sm font-medium text-n-slate-12 py-1">
-        {{
-          t(
-            'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.LABEL'
-          )
-        }}
-      </label>
-      <p class="mb-0 text-n-slate-11 text-sm">
-        {{
-          t(
-            'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.DESCRIPTION'
-          )
-        }}
-      </p>
-    </div>
-
-    <div class="flex flex-col items-start gap-4">
-      <label class="text-sm font-medium text-n-slate-12 py-1">
-        {{
-          t(
-            'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.TAGS.LABEL'
-          )
-        }}
-      </label>
-      <div
-        class="flex items-start gap-2 flex-wrap"
-        @mouseleave="hoveredLabel = null"
-      >
-        <LabelItem
-          v-for="tag in addedTags"
-          :key="tag.id"
-          :label="tag"
-          :is-hovered="hoveredLabel === tag.id"
-          class="h-8"
-          @remove="onClickRemoveTag"
-          @hover="hoveredLabel = tag.id"
-        />
-        <AddDataDropdown
-          :label="
-            t(
-              'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.TAGS.ADD_TAG'
-            )
-          "
-          :search-placeholder="
-            t(
-              'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.TAGS.DROPDOWN.SEARCH_PLACEHOLDER'
-            )
-          "
-          :items="filteredTags"
-          class="[&>button]:!text-n-blue-text [&>div]:min-w-64"
-          @add="onClickAddTag"
-        />
-      </div>
-    </div>
-
-    <div class="flex flex-col items-start gap-4">
-      <label class="text-sm font-medium text-n-slate-12 py-1">
-        {{
-          t(
-            'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.DURATION.LABEL'
-          )
-        }}
-      </label>
-      <div
-        class="flex items-center gap-2 flex-1 [&>select]:!bg-n-alpha-2 [&>select]:!outline-none [&>select]:hover:brightness-110"
-      >
-        <!-- allow 10 mins to 999 days -->
-        <DurationInput
-          v-model:unit="windowUnit"
-          v-model:model-value="excludeOlderThanMinutes"
-          :min="MIN_DURATION_MINUTES"
-          :max="MAX_DURATION_MINUTES"
-        />
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/FairDistribution.vue

@@ -1,86 +0,0 @@
-<script setup>
-import { ref, onMounted } from 'vue';
-import { useI18n } from 'vue-i18n';
-import Input from 'dashboard/components-next/input/Input.vue';
-import DurationInput from 'dashboard/components-next/input/DurationInput.vue';
-import { DURATION_UNITS } from 'dashboard/components-next/input/constants';
-
-const { t } = useI18n();
-
-const fairDistributionLimit = defineModel('fairDistributionLimit', {
-  type: Number,
-  default: 100,
-  set(value) {
-    return Number(value) || 0;
-  },
-});
-
-const fairDistributionWindow = defineModel('fairDistributionWindow', {
-  type: Number,
-  default: 3600,
-  set(value) {
-    return Number(value) || 0;
-  },
-});
-
-const windowUnit = ref(DURATION_UNITS.MINUTES);
-
-const detectUnit = minutes => {
-  const m = Number(minutes) || 0;
-  if (m === 0) return DURATION_UNITS.MINUTES;
-  if (m % (24 * 60) === 0) return DURATION_UNITS.DAYS;
-  if (m % 60 === 0) return DURATION_UNITS.HOURS;
-  return DURATION_UNITS.MINUTES;
-};
-
-onMounted(() => {
-  windowUnit.value = detectUnit(fairDistributionWindow.value);
-});
-</script>
-
-<template>
-  <div
-    class="flex items-start xl:items-center flex-col md:flex-row gap-4 lg:gap-3 bg-n-solid-1 p-4 outline outline-1 outline-n-weak rounded-xl"
-  >
-    <div class="flex items-center gap-3">
-      <label class="text-sm font-medium text-n-slate-12">
-        {{
-          t(
-            'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.FORM.FAIR_DISTRIBUTION.INPUT_MAX'
-          )
-        }}
-      </label>
-      <div class="flex-1">
-        <Input
-          v-model="fairDistributionLimit"
-          type="number"
-          placeholder="100"
-          max="100000"
-          class="w-full"
-        />
-      </div>
-    </div>
-
-    <div class="flex sm:flex-row flex-col items-start sm:items-center gap-4">
-      <label class="text-sm font-medium text-n-slate-12">
-        {{
-          t(
-            'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.FORM.FAIR_DISTRIBUTION.DURATION'
-          )
-        }}
-      </label>
-
-      <div
-        class="flex items-center gap-2 flex-1 [&>select]:!bg-n-alpha-2 [&>select]:!outline-none [&>select]:hover:brightness-110"
-      >
-        <!-- allow 10 mins to 999 days -->
-        <DurationInput
-          v-model:model-value="fairDistributionWindow"
-          v-model:unit="windowUnit"
-          :min="10"
-          :max="1438560"
-        />
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/InboxCapacityLimits.vue

@@ -1,177 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import Button from 'dashboard/components-next/button/Button.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-import AddDataDropdown from 'dashboard/components-next/AssignmentPolicy/components/AddDataDropdown.vue';
-
-const props = defineProps({
-  inboxList: {
-    type: Array,
-    default: () => [],
-  },
-  isFetching: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const emit = defineEmits(['delete', 'add', 'update']);
-
-const inboxCapacityLimits = defineModel('inboxCapacityLimits', {
-  type: Array,
-  default: () => [],
-});
-
-const { t } = useI18n();
-
-const BASE_KEY = 'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY';
-const DEFAULT_CONVERSATION_LIMIT = 10;
-const MIN_CONVERSATION_LIMIT = 1;
-const MAX_CONVERSATION_LIMIT = 100000;
-
-const selectedInboxIds = computed(
-  () => new Set(inboxCapacityLimits.value.map(limit => limit.inboxId))
-);
-
-const availableInboxes = computed(() =>
-  props.inboxList.filter(
-    inbox => inbox && !selectedInboxIds.value.has(inbox.id)
-  )
-);
-
-const isLimitValid = limit => {
-  return (
-    limit.conversationLimit >= MIN_CONVERSATION_LIMIT &&
-    limit.conversationLimit <= MAX_CONVERSATION_LIMIT
-  );
-};
-
-const inboxMap = computed(
-  () => new Map(props.inboxList.map(inbox => [inbox.id, inbox]))
-);
-
-const handleAddInbox = inbox => {
-  emit('add', {
-    inboxId: inbox.id,
-    conversationLimit: DEFAULT_CONVERSATION_LIMIT,
-  });
-};
-
-const handleRemoveLimit = limitId => {
-  emit('delete', limitId);
-};
-
-const handleLimitChange = limit => {
-  if (isLimitValid(limit)) {
-    emit('update', limit);
-  }
-};
-
-const getInboxName = inboxId => {
-  return inboxMap.value.get(inboxId)?.name || '';
-};
-</script>
-
-<template>
-  <div class="py-4 flex-col flex gap-3">
-    <div class="flex items-center w-full gap-8 justify-between pt-1 pb-3">
-      <label class="text-sm font-medium text-n-slate-12">
-        {{ t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.LABEL`) }}
-      </label>
-
-      <AddDataDropdown
-        :label="t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.ADD_BUTTON`)"
-        :search-placeholder="
-          t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.FIELD.SELECT_INBOX`)
-        "
-        :items="availableInboxes"
-        @add="handleAddInbox"
-      />
-    </div>
-
-    <div
-      v-if="isFetching"
-      class="flex items-center justify-center py-3 w-full text-n-slate-11"
-    >
-      <Spinner />
-    </div>
-
-    <div
-      v-else-if="!inboxCapacityLimits.length"
-      class="custom-dashed-border flex items-center justify-center py-6 w-full"
-    >
-      <span class="text-sm text-n-slate-11">
-        {{ t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.EMPTY_STATE`) }}
-      </span>
-    </div>
-
-    <div v-else class="flex-col flex gap-3">
-      <div
-        v-for="(limit, index) in inboxCapacityLimits"
-        :key="limit.id || `temp-${index}`"
-        class="flex flex-col xs:flex-row items-stretch gap-3"
-      >
-        <div
-          class="flex items-center rounded-lg outline-1 outline cursor-not-allowed text-n-slate-11 outline-n-weak py-2.5 px-3 text-sm w-full min-w-0"
-          :title="getInboxName(limit.inboxId)"
-        >
-          <span class="truncate min-w-0">
-            {{ getInboxName(limit.inboxId) }}
-          </span>
-        </div>
-
-        <div class="flex items-center gap-3 w-full xs:w-auto">
-          <div
-            class="py-2.5 px-3 rounded-lg gap-2 outline outline-1 flex-1 xs:flex-shrink-0 flex items-center min-w-0"
-            :class="[
-              !isLimitValid(limit) ? 'outline-n-ruby-8' : 'outline-n-weak',
-            ]"
-          >
-            <label
-              class="text-sm text-n-slate-12 ltr:pr-2 rtl:pl-2 truncate min-w-0 flex-shrink"
-              :title="
-                t(
-                  `${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.FIELD.MAX_CONVERSATIONS`
-                )
-              "
-            >
-              {{
-                t(
-                  `${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.FIELD.MAX_CONVERSATIONS`
-                )
-              }}
-            </label>
-
-            <div class="h-5 w-px bg-n-weak" />
-
-            <input
-              v-model.number="limit.conversationLimit"
-              type="number"
-              :min="MIN_CONVERSATION_LIMIT"
-              :max="MAX_CONVERSATION_LIMIT"
-              class="reset-base bg-transparent focus:outline-none min-w-16 w-24 text-sm flex-shrink-0"
-              :class="[
-                !isLimitValid(limit)
-                  ? 'placeholder:text-n-ruby-9 !text-n-ruby-9'
-                  : 'placeholder:text-n-slate-10 text-n-slate-12',
-              ]"
-              :placeholder="
-                t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.FIELD.SET_LIMIT`)
-              "
-              @blur="handleLimitChange(limit)"
-            />
-          </div>
-
-          <Button
-            type="button"
-            slate
-            icon="i-lucide-trash"
-            class="flex-shrink-0"
-            @click="handleRemoveLimit(limit.id)"
-          />
-        </div>
-      </div>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/RadioCard.vue

@@ -1,60 +0,0 @@
-<script setup>
-const props = defineProps({
-  id: {
-    type: String,
-    required: true,
-  },
-  label: {
-    type: String,
-    required: true,
-  },
-  description: {
-    type: String,
-    required: true,
-  },
-  isActive: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const emit = defineEmits(['select']);
-
-const handleChange = () => {
-  if (!props.isActive) {
-    emit('select', props.id);
-  }
-};
-</script>
-
-<template>
-  <div
-    class="relative cursor-pointer rounded-xl outline outline-1 p-4 transition-all duration-200 bg-n-solid-1 py-4 ltr:pl-4 rtl:pr-4 ltr:pr-6 rtl:pl-6"
-    :class="[
-      isActive ? 'outline-n-blue-9' : 'outline-n-weak hover:outline-n-strong',
-    ]"
-    @click="handleChange"
-  >
-    <div class="absolute top-4 right-4">
-      <input
-        :id="`${id}`"
-        :checked="isActive"
-        :value="id"
-        :name="id"
-        type="radio"
-        class="h-4 w-4 border-n-slate-6 text-n-brand focus:ring-n-brand focus:ring-offset-0"
-        @change="handleChange"
-      />
-    </div>
-
-    <!-- Content -->
-    <div class="flex flex-col gap-3 items-start">
-      <h3 class="text-sm font-medium text-n-slate-12">
-        {{ label }}
-      </h3>
-      <p class="text-sm text-n-slate-11">
-        {{ description }}
-      </p>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/AddDataDropdown.story.vue

@@ -1,92 +0,0 @@
-<script setup>
-import AddDataDropdown from '../AddDataDropdown.vue';
-
-const mockInboxes = [
-  {
-    id: 1,
-    name: 'Website Support',
-    email: 'support@company.com',
-    icon: 'i-lucide-globe',
-  },
-  {
-    id: 2,
-    name: 'Email Support',
-    email: 'help@company.com',
-    icon: 'i-lucide-mail',
-  },
-  {
-    id: 3,
-    name: 'WhatsApp Business',
-    phoneNumber: '+1 555-0123',
-    icon: 'i-lucide-message-circle',
-  },
-  {
-    id: 4,
-    name: 'Facebook Messenger',
-    email: 'messenger@company.com',
-    icon: 'i-lucide-facebook',
-  },
-  {
-    id: 5,
-    name: 'Twitter DM',
-    email: 'twitter@company.com',
-    icon: 'i-lucide-twitter',
-  },
-];
-
-const mockTags = [
-  {
-    id: 1,
-    name: 'urgent',
-    color: '#ff4757',
-  },
-  {
-    id: 2,
-    name: 'bug',
-    color: '#ff6b6b',
-  },
-  {
-    id: 3,
-    name: 'feature-request',
-    color: '#4834d4',
-  },
-  {
-    id: 4,
-    name: 'documentation',
-    color: '#26de81',
-  },
-];
-
-const handleAdd = item => {
-  console.log('Add item:', item);
-};
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/AddDataDropdown"
-    :layout="{ type: 'grid', width: '500px' }"
-  >
-    <Variant title="Basic Usage - Inboxes">
-      <div class="p-8 bg-n-background flex gap-4 h-[400px] items-start">
-        <AddDataDropdown
-          label="Add Inbox"
-          search-placeholder="Search inboxes..."
-          :items="mockInboxes"
-          @add="handleAdd"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="Basic Usage - Tags">
-      <div class="p-8 bg-n-background flex gap-4 h-[400px] items-start">
-        <AddDataDropdown
-          label="Add Tag"
-          search-placeholder="Search tags..."
-          :items="mockTags"
-          @add="handleAdd"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/BaseInfo.story.vue

@@ -1,33 +0,0 @@
-<script setup>
-import { ref } from 'vue';
-import BaseInfo from '../BaseInfo.vue';
-
-const policyName = ref('Round Robin Policy');
-const description = ref(
-  'Distributes conversations evenly among available agents'
-);
-const enabled = ref(true);
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/BaseInfo"
-    :layout="{ type: 'grid', width: '600px' }"
-  >
-    <Variant title="Basic Usage">
-      <div class="p-8 bg-n-background">
-        <BaseInfo
-          v-model:policy-name="policyName"
-          v-model:description="description"
-          v-model:enabled="enabled"
-          name-label="Policy Name"
-          name-placeholder="Enter policy name"
-          description-label="Description"
-          description-placeholder="Enter policy description"
-          status-label="Status"
-          status-placeholder="Active"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/CardPopover.story.vue

@@ -1,89 +0,0 @@
-<script setup>
-import CardPopover from '../CardPopover.vue';
-
-const mockItems = [
-  {
-    id: 1,
-    name: 'Website Support',
-    icon: 'i-lucide-globe',
-  },
-  {
-    id: 2,
-    name: 'Email Support',
-    icon: 'i-lucide-mail',
-  },
-  {
-    id: 3,
-    name: 'WhatsApp Business',
-    icon: 'i-lucide-message-circle',
-  },
-  {
-    id: 4,
-    name: 'Facebook Messenger',
-    icon: 'i-lucide-facebook',
-  },
-];
-
-const mockUsers = [
-  {
-    id: 1,
-    name: 'John Smith',
-    email: 'john.smith@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=1',
-  },
-  {
-    id: 2,
-    name: 'Sarah Johnson',
-    email: 'sarah.johnson@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=2',
-  },
-  {
-    id: 3,
-    name: 'Mike Chen',
-    email: 'mike.chen@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=3',
-  },
-  {
-    id: 4,
-    name: 'Emily Davis',
-    email: 'emily.davis@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=4',
-  },
-  {
-    id: 5,
-    name: 'Alex Rodriguez',
-    email: 'alex.rodriguez@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=5',
-  },
-];
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/CardPopover"
-    :layout="{ type: 'grid', width: '800px' }"
-  >
-    <Variant title="Basic Usage">
-      <div class="p-8 bg-n-background flex gap-4 h-96 items-start">
-        <CardPopover
-          :count="3"
-          title="Added Inboxes"
-          icon="i-lucide-inbox"
-          :items="mockItems.slice(0, 3)"
-          @fetch="() => console.log('Fetch triggered')"
-        />
-      </div>
-    </Variant>
-    <Variant title="Basic Usage">
-      <div class="p-8 bg-n-background flex gap-4 h-96 items-start">
-        <CardPopover
-          :count="3"
-          title="Added Agents"
-          icon="i-lucide-users-round"
-          :items="mockUsers.slice(0, 3)"
-          @fetch="() => console.log('Fetch triggered')"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/DataTable.story.vue

@@ -1,87 +0,0 @@
-<script setup>
-import DataTable from '../DataTable.vue';
-
-const mockItems = [
-  {
-    id: 1,
-    name: 'Website Support',
-    email: 'support@company.com',
-    icon: 'i-lucide-globe',
-  },
-  {
-    id: 2,
-    name: 'Email Support',
-    email: 'help@company.com',
-    icon: 'i-lucide-mail',
-  },
-  {
-    id: 3,
-    name: 'WhatsApp Business',
-    phoneNumber: '+1 555-0123',
-    icon: 'i-lucide-message-circle',
-  },
-];
-
-const mockAgentList = [
-  {
-    id: 1,
-    name: 'John Doe',
-    email: 'john.doe@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=1',
-  },
-  {
-    id: 2,
-    name: 'Jane Smith',
-    email: 'jane.smith@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=2',
-  },
-];
-
-const handleDelete = itemId => {
-  console.log('Delete item:', itemId);
-};
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/DataTable"
-    :layout="{ type: 'grid', width: '800px' }"
-  >
-    <Variant title="With Data">
-      <div class="p-8 bg-n-background">
-        <DataTable
-          :items="mockItems"
-          :is-fetching="false"
-          @delete="handleDelete"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="With Agents">
-      <div class="p-8 bg-n-background">
-        <DataTable
-          :items="mockAgentList"
-          :is-fetching="false"
-          @delete="handleDelete"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="Loading State">
-      <div class="p-8 bg-n-background">
-        <DataTable :items="[]" is-fetching @delete="handleDelete" />
-      </div>
-    </Variant>
-
-    <Variant title="Empty State">
-      <div class="p-8 bg-n-background">
-        <DataTable
-          :items="[]"
-          :is-fetching="false"
-          empty-state-message="No items found"
-          @delete="handleDelete"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/ExclusionRules.story.vue

@@ -1,67 +0,0 @@
-<script setup>
-import ExclusionRules from '../ExclusionRules.vue';
-import { ref } from 'vue';
-
-const mockTagsList = [
-  {
-    id: 1,
-    name: 'urgent',
-    color: '#ff4757',
-  },
-  {
-    id: 2,
-    name: 'bug',
-    color: '#ff6b6b',
-  },
-  {
-    id: 3,
-    name: 'feature-request',
-    color: '#4834d4',
-  },
-  {
-    id: 4,
-    name: 'documentation',
-    color: '#26de81',
-  },
-  {
-    id: 5,
-    name: 'enhancement',
-    color: '#2ed573',
-  },
-  {
-    id: 6,
-    name: 'question',
-    color: '#ffa502',
-  },
-  {
-    id: 7,
-    name: 'duplicate',
-    color: '#747d8c',
-  },
-  {
-    id: 8,
-    name: 'wontfix',
-    color: '#57606f',
-  },
-];
-
-const excludedLabelsBasic = ref([]);
-const excludeOlderThanHoursBasic = ref(10);
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/ExclusionRules"
-    :layout="{ type: 'grid', width: '1200px' }"
-  >
-    <Variant title="Basic Usage">
-      <div class="p-8 bg-n-background h-[600px]">
-        <ExclusionRules
-          v-model:excluded-labels="excludedLabelsBasic"
-          v-model:exclude-older-than-minutes="excludeOlderThanHoursBasic"
-          :tags-list="mockTagsList"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/FairDistribution.story.vue

@@ -1,25 +0,0 @@
-<script setup>
-import { ref } from 'vue';
-import FairDistribution from '../FairDistribution.vue';
-
-const fairDistributionLimit = ref(100);
-const fairDistributionWindow = ref(3600);
-const windowUnit = ref('minutes');
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/FairDistribution"
-    :layout="{ type: 'grid', width: '800px' }"
-  >
-    <Variant title="Basic Usage">
-      <div class="p-8 bg-n-background">
-        <FairDistribution
-          v-model:fair-distribution-limit="fairDistributionLimit"
-          v-model:fair-distribution-window="fairDistributionWindow"
-          v-model:window-unit="windowUnit"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/InboxCapacityLimits.story.vue

@@ -1,108 +0,0 @@
-<script setup>
-import InboxCapacityLimits from '../InboxCapacityLimits.vue';
-import { ref } from 'vue';
-
-const mockInboxList = [
-  {
-    value: 1,
-    label: 'Website Support',
-    icon: 'i-lucide-globe',
-  },
-  {
-    value: 2,
-    label: 'Email Support',
-    icon: 'i-lucide-mail',
-  },
-  {
-    value: 3,
-    label: 'WhatsApp Business',
-    icon: 'i-lucide-message-circle',
-  },
-  {
-    value: 4,
-    label: 'Facebook Messenger',
-    icon: 'i-lucide-facebook',
-  },
-  {
-    value: 5,
-    label: 'Twitter DM',
-    icon: 'i-lucide-twitter',
-  },
-  {
-    value: 6,
-    label: 'Telegram',
-    icon: 'i-lucide-send',
-  },
-];
-
-const inboxCapacityLimitsEmpty = ref([]);
-const inboxCapacityLimitsNew = ref([
-  { id: 1, inboxId: 1, conversationLimit: 5 },
-  { inboxId: null, conversationLimit: null },
-]);
-
-const handleDelete = id => {
-  console.log('Delete capacity limit:', id);
-};
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/InboxCapacityLimits"
-    :layout="{ type: 'grid', width: '900px' }"
-  >
-    <Variant title="Empty State">
-      <div class="p-8 bg-n-background">
-        <InboxCapacityLimits
-          v-model:inbox-capacity-limits="inboxCapacityLimitsEmpty"
-          :inbox-list="mockInboxList"
-          :is-fetching="false"
-          :is-updating="false"
-          @delete="handleDelete"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="Loading State">
-      <div class="p-8 bg-n-background">
-        <InboxCapacityLimits
-          v-model:inbox-capacity-limits="inboxCapacityLimitsEmpty"
-          :inbox-list="mockInboxList"
-          is-fetching
-          :is-updating="false"
-          @delete="handleDelete"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="With New Row and existing data">
-      <div class="p-8 bg-n-background">
-        <InboxCapacityLimits
-          v-model:inbox-capacity-limits="inboxCapacityLimitsNew"
-          :inbox-list="mockInboxList"
-          :is-fetching="false"
-          :is-updating="false"
-          @delete="handleDelete"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="Interactive Demo">
-      <div class="p-8 bg-n-background">
-        <InboxCapacityLimits
-          v-model:inbox-capacity-limits="inboxCapacityLimitsEmpty"
-          :inbox-list="mockInboxList"
-          :is-fetching="false"
-          :is-updating="false"
-          @delete="handleDelete"
-        />
-        <div class="mt-4 p-4 bg-n-alpha-2 rounded-lg">
-          <h4 class="text-sm font-medium mb-2">Current Limits:</h4>
-          <pre class="text-xs">{{
-            JSON.stringify(inboxCapacityLimitsEmpty, null, 2)
-          }}</pre>
-        </div>
-      </div>
-    </Variant>
-  </Story>
-</template>

app/javascript/dashboard/components-next/AssignmentPolicy/components/story/RadioCard.story.vue

@@ -1,61 +0,0 @@
-<script setup>
-import { ref } from 'vue';
-import RadioCard from '../RadioCard.vue';
-
-const selectedOption = ref('round_robin');
-
-const handleSelect = value => {
-  selectedOption.value = value;
-  console.log('Selected:', value);
-};
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/RadioCard"
-    :layout="{ type: 'grid', width: '600px' }"
-  >
-    <Variant title="Basic Usage">
-      <div class="p-8 bg-n-background space-y-4">
-        <RadioCard
-          id="round_robin"
-          label="Round Robin"
-          description="Distributes conversations evenly among all available agents in a rotating manner"
-          :is-active="selectedOption === 'round_robin'"
-          @select="handleSelect"
-        />
-        <RadioCard
-          id="balanced"
-          label="Balanced Assignment"
-          description="Assigns conversations based on agent workload to maintain balance"
-          :is-active="selectedOption === 'balanced'"
-          @select="handleSelect"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="Active State">
-      <div class="p-8 bg-n-background">
-        <RadioCard
-          id="active_option"
-          label="Active Option"
-          description="This option is currently selected and active"
-          is-active
-          @select="handleSelect"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="Inactive State">
-      <div class="p-8 bg-n-background">
-        <RadioCard
-          id="inactive_option"
-          label="Inactive Option"
-          description="This option is not selected and can be clicked to activate"
-          is-active
-          @select="handleSelect"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>

app/javascript/dashboard/components-next/Contacts/ContactLabels/ContactLabels.vue

@@ -86,8 +86,8 @@ const handleLabelAction = async ({ value }) => {
   }
 };
 
-const handleRemoveLabel = label => {
+const handleRemoveLabel = labelId => {
-  return handleLabelAction({ value: label.id });
+  return handleLabelAction({ value: labelId });
 };
 
 watch(

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue

@@ -5,7 +5,6 @@ import { useToggle } from '@vueuse/core';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
-import Policy from 'dashboard/components/policy.vue';
 
 defineProps({
   selectedContact: {
@@ -25,44 +24,42 @@ const openConfirmDeleteContactDialog = () => {
 </script>
 
 <template>
-  <Policy :permissions="['administrator']">
+  <div class="flex flex-col items-start border-t border-n-strong px-6 py-5">
-    <div class="flex flex-col items-start border-t border-n-strong px-6 py-5">
+    <Button
-      <Button
+      :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
-        :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
+      sm
-        sm
+      link
-        link
+      slate
-        slate
+      class="hover:!no-underline text-n-slate-12"
-        class="hover:!no-underline text-n-slate-12"
+      icon="i-lucide-chevron-down"
-        icon="i-lucide-chevron-down"
+      trailing-icon
-        trailing-icon
+      @click="toggleDeleteSection()"
-        @click="toggleDeleteSection()"
+    />
-      />
 
-      <div
+    <div
-        class="transition-all duration-300 ease-in-out grid w-full overflow-hidden"
+      class="transition-all duration-300 ease-in-out grid w-full overflow-hidden"
-        :class="
+      :class="
-          showDeleteSection
+        showDeleteSection
-            ? 'grid-rows-[1fr] opacity-100 mt-2'
+          ? 'grid-rows-[1fr] opacity-100 mt-2'
-            : 'grid-rows-[0fr] opacity-0 mt-0'
+          : 'grid-rows-[0fr] opacity-0 mt-0'
-        "
+      "
-      >
+    >
-        <div class="overflow-hidden min-h-0">
+      <div class="overflow-hidden min-h-0">
-          <span class="inline-flex text-n-slate-11 text-sm items-center gap-1">
+        <span class="inline-flex text-n-slate-11 text-sm items-center gap-1">
-            {{ t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.MESSAGE') }}
+          {{ t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.MESSAGE') }}
-            <Button
+          <Button
-              :label="t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.BUTTON')"
+            :label="t('CONTACTS_LAYOUT.CARD.DELETE_CONTACT.BUTTON')"
-              sm
+            sm
-              ruby
+            ruby
-              link
+            link
-              @click="openConfirmDeleteContactDialog()"
+            @click="openConfirmDeleteContactDialog()"
-            />
+          />
-          </span>
+        </span>
-        </div>
       </div>
     </div>
-    <ConfirmContactDeleteDialog
+  </div>
-      ref="confirmDeleteContactDialogRef"
+  <ConfirmContactDeleteDialog
-      :selected-contact="selectedContact"
+    ref="confirmDeleteContactDialogRef"
-    />
+    :selected-contact="selectedContact"
-  </Policy>
+  />
 </template>

app/javascript/dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue

@@ -8,7 +8,6 @@ import Button from 'dashboard/components-next/button/Button.vue';
 import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
 import Flag from 'dashboard/components-next/flag/Flag.vue';
 import ContactDeleteSection from 'dashboard/components-next/Contacts/ContactsCard/ContactDeleteSection.vue';
-import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
 import countries from 'shared/constants/countries';
 
 const props = defineProps({
@@ -21,17 +20,9 @@ const props = defineProps({
   availabilityStatus: { type: String, default: null },
   isExpanded: { type: Boolean, default: false },
   isUpdating: { type: Boolean, default: false },
-  selectable: { type: Boolean, default: false },
-  isSelected: { type: Boolean, default: false },
 });
 
-const emit = defineEmits([
+const emit = defineEmits(['toggle', 'updateContact', 'showContact']);
-  'toggle',
-  'updateContact',
-  'showContact',
-  'select',
-  'avatarHover',
-]);
 
 const { t } = useI18n();
 
@@ -97,148 +88,111 @@ const onClickExpand = () => {
 };
 
 const onClickViewDetails = () => emit('showContact', props.id);
-
-const toggleSelect = checked => {
-  emit('select', checked);
-};
-
-const handleAvatarHover = isHovered => {
-  emit('avatarHover', isHovered);
-};
 </script>
 
 <template>
-  <div class="relative">
+  <CardLayout :key="id" layout="row">
-    <CardLayout
+    <div class="flex items-center justify-start flex-1 gap-4">
-      :key="id"
+      <Avatar
-      layout="row"
+        :name="name"
-      :class="{
+        :src="thumbnail"
-        'outline-n-weak !bg-n-slate-3 dark:!bg-n-solid-3': isSelected,
+        :size="48"
-      }"
+        :status="availabilityStatus"
-    >
+        hide-offline-status
-      <div class="flex items-center justify-start flex-1 gap-4">
+        rounded-full
-        <div
+      />
-          class="relative"
+      <div class="flex flex-col gap-0.5 flex-1">
-          @mouseenter="handleAvatarHover(true)"
+        <div class="flex flex-wrap items-center gap-x-4 gap-y-1">
-          @mouseleave="handleAvatarHover(false)"
+          <span class="text-base font-medium truncate text-n-slate-12">
-        >
+            {{ name }}
-          <Avatar
+          </span>
-            :name="name"
+          <span class="inline-flex items-center gap-1">
-            :src="thumbnail"
-            :size="48"
-            :status="availabilityStatus"
-            hide-offline-status
-            rounded-full
-          >
-            <template v-if="selectable" #overlay="{ size }">
-              <label
-                class="flex items-center justify-center rounded-full cursor-pointer absolute inset-0 z-10 backdrop-blur-[2px] border border-n-weak"
-                :style="{ width: `${size}px`, height: `${size}px` }"
-                @click.stop
-              >
-                <Checkbox
-                  :model-value="isSelected"
-                  @change="event => toggleSelect(event.target.checked)"
-                />
-              </label>
-            </template>
-          </Avatar>
-        </div>
-        <div class="flex flex-col gap-0.5 flex-1">
-          <div class="flex flex-wrap items-center gap-x-4 gap-y-1">
-            <span class="text-base font-medium truncate text-n-slate-12">
-              {{ name }}
-            </span>
-            <span class="inline-flex items-center gap-1">
-              <span
-                v-if="additionalAttributes?.companyName"
-                class="i-ph-building-light size-4 text-n-slate-10 mb-0.5"
-              />
-              <span
-                v-if="additionalAttributes?.companyName"
-                class="text-sm truncate text-n-slate-11"
-              >
-                {{ additionalAttributes.companyName }}
-              </span>
-            </span>
-          </div>
-          <div
-            class="flex flex-wrap items-center justify-start gap-x-3 gap-y-1"
-          >
-            <div v-if="email" class="truncate max-w-72" :title="email">
-              <span class="text-sm text-n-slate-11">
-                {{ email }}
-              </span>
-            </div>
-            <div v-if="email" class="w-px h-3 truncate bg-n-slate-6" />
-            <span v-if="phoneNumber" class="text-sm truncate text-n-slate-11">
-              {{ phoneNumber }}
-            </span>
-            <div v-if="phoneNumber" class="w-px h-3 truncate bg-n-slate-6" />
             <span
-              v-if="countryDetails"
+              v-if="additionalAttributes?.companyName"
-              class="inline-flex items-center gap-2 text-sm truncate text-n-slate-11"
+              class="i-ph-building-light size-4 text-n-slate-10 mb-0.5"
-            >
-              <Flag :country="countryDetails.countryCode" class="size-3.5" />
-              {{ formattedLocation }}
-            </span>
-            <div v-if="countryDetails" class="w-px h-3 truncate bg-n-slate-6" />
-            <Button
-              :label="t('CONTACTS_LAYOUT.CARD.VIEW_DETAILS')"
-              variant="link"
-              size="xs"
-              @click="onClickViewDetails"
             />
+            <span
+              v-if="additionalAttributes?.companyName"
+              class="text-sm truncate text-n-slate-11"
+            >
+              {{ additionalAttributes.companyName }}
+            </span>
+          </span>
+        </div>
+        <div class="flex flex-wrap items-center justify-start gap-x-3 gap-y-1">
+          <div v-if="email" class="truncate max-w-72" :title="email">
+            <span class="text-sm text-n-slate-11">
+              {{ email }}
+            </span>
           </div>
+          <div v-if="email" class="w-px h-3 truncate bg-n-slate-6" />
+          <span v-if="phoneNumber" class="text-sm truncate text-n-slate-11">
+            {{ phoneNumber }}
+          </span>
+          <div v-if="phoneNumber" class="w-px h-3 truncate bg-n-slate-6" />
+          <span
+            v-if="countryDetails"
+            class="inline-flex items-center gap-2 text-sm truncate text-n-slate-11"
+          >
+            <Flag :country="countryDetails.countryCode" class="size-3.5" />
+            {{ formattedLocation }}
+          </span>
+          <div v-if="countryDetails" class="w-px h-3 truncate bg-n-slate-6" />
+          <Button
+            :label="t('CONTACTS_LAYOUT.CARD.VIEW_DETAILS')"
+            variant="link"
+            size="xs"
+            @click="onClickViewDetails"
+          />
         </div>
       </div>
+    </div>
 
-      <Button
+    <Button
-        icon="i-lucide-chevron-down"
+      icon="i-lucide-chevron-down"
-        variant="ghost"
+      variant="ghost"
-        color="slate"
+      color="slate"
-        size="xs"
+      size="xs"
-        :class="{ 'rotate-180': isExpanded }"
+      :class="{ 'rotate-180': isExpanded }"
-        @click="onClickExpand"
+      @click="onClickExpand"
-      />
+    />
 
-      <template #after>
+    <template #after>
-        <div
+      <div
-          class="transition-all duration-500 ease-in-out grid overflow-hidden"
+        class="transition-all duration-500 ease-in-out grid overflow-hidden"
-          :class="
+        :class="
-            isExpanded
+          isExpanded
-              ? 'grid-rows-[1fr] opacity-100'
+            ? 'grid-rows-[1fr] opacity-100'
-              : 'grid-rows-[0fr] opacity-0'
+            : 'grid-rows-[0fr] opacity-0'
-          "
+        "
-        >
+      >
-          <div class="overflow-hidden">
+        <div class="overflow-hidden">
-            <div class="flex flex-col gap-6 p-6 border-t border-n-strong">
+          <div class="flex flex-col gap-6 p-6 border-t border-n-strong">
-              <ContactsForm
+            <ContactsForm
-                ref="contactsFormRef"
+              ref="contactsFormRef"
-                :contact-data="contactData"
+              :contact-data="contactData"
-                @update="handleFormUpdate"
+              @update="handleFormUpdate"
-              />
-              <div>
-                <Button
-                  :label="
-                    t('CONTACTS_LAYOUT.CARD.EDIT_DETAILS_FORM.UPDATE_BUTTON')
-                  "
-                  size="sm"
-                  :is-loading="isUpdating"
-                  :disabled="isUpdating || isFormInvalid"
-                  @click="handleUpdateContact"
-                />
-              </div>
-            </div>
-            <ContactDeleteSection
-              :selected-contact="{
-                id: props.id,
-                name: props.name,
-              }"
             />
+            <div>
+              <Button
+                :label="
+                  t('CONTACTS_LAYOUT.CARD.EDIT_DETAILS_FORM.UPDATE_BUTTON')
+                "
+                size="sm"
+                :is-loading="isUpdating"
+                :disabled="isUpdating || isFormInvalid"
+                @click="handleUpdateContact"
+              />
+            </div>
           </div>
+          <ContactDeleteSection
+            :selected-contact="{
+              id: props.id,
+              name: props.name,
+            }"
+          />
         </div>
-      </template>
+      </div>
-    </CardLayout>
+    </template>
-  </div>
+  </CardLayout>
 </template>

app/javascript/dashboard/components-next/Contacts/ContactsDetailsLayout.vue

@@ -7,7 +7,6 @@ import { vOnClickOutside } from '@vueuse/components';
 import Button from 'dashboard/components-next/button/Button.vue';
 import Breadcrumb from 'dashboard/components-next/breadcrumb/Breadcrumb.vue';
 import ComposeConversation from 'dashboard/components-next/NewConversation/ComposeConversation.vue';
-import VoiceCallButton from 'dashboard/components-next/Contacts/VoiceCallButton.vue';
 
 const props = defineProps({
   selectedContact: {
@@ -100,11 +99,6 @@ const closeMobileSidebar = () => {
                 :disabled="isUpdating"
                 @click="toggleBlock"
               />
-              <VoiceCallButton
-                :phone="selectedContact?.phoneNumber"
-                :label="$t('CONTACT_PANEL.CALL')"
-                size="sm"
-              />
               <ComposeConversation :contact-id="contactId">
                 <template #trigger="{ toggle }">
                   <Button

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactListHeaderWrapper.vue

@@ -62,7 +62,6 @@ const segmentsQuery = ref({});
 
 const appliedFilters = useMapGetter('contacts/getAppliedContactFiltersV4');
 const contactAttributes = useMapGetter('attributes/getContactAttributes');
-const labels = useMapGetter('labels/getLabels');
 const hasActiveSegments = computed(
   () => props.activeSegment && props.segmentsId !== 0
 );
@@ -216,7 +215,6 @@ const setParamsForEditSegmentModal = () => {
     countries,
     filterTypes: contactFilterItems,
     allCustomAttributes: useSnakeCase(contactAttributes.value),
-    labels: labels.value || [],
   };
 };
 

app/javascript/dashboard/components-next/Contacts/EmptyState/contactEmptyStateContent.js

@@ -4,8 +4,8 @@ export default [
       city: 'Los Angeles',
       country: 'United States',
       description:
-        "I'm Candice, a developer focusing on building web solutions. Currently, I’m working as a Product Developer at Lumora.",
+        "I'm Candice, a developer focusing on building web solutions. Currently, I’m working as a Product Developer at Chatwoot.",
-      companyName: 'Lumora',
+      companyName: 'Chatwoot',
       countryCode: 'US',
       socialProfiles: {
         github: 'candice-dev',
@@ -16,7 +16,7 @@ export default [
       },
     },
     availabilityStatus: 'offline',
-    email: 'candice.matherson@lumora.com',
+    email: 'candice.matherson@chatwoot.com',
     id: 22,
     name: 'Candice Matherson',
     phoneNumber: '+14155552671',

app/javascript/dashboard/components-next/Contacts/Pages/ContactDetails.vue

@@ -10,7 +10,6 @@ import Button from 'dashboard/components-next/button/Button.vue';
 import ContactLabels from 'dashboard/components-next/Contacts/ContactLabels/ContactLabels.vue';
 import ContactsForm from 'dashboard/components-next/Contacts/ContactsForm/ContactsForm.vue';
 import ConfirmContactDeleteDialog from 'dashboard/components-next/Contacts/ContactsForm/ConfirmContactDeleteDialog.vue';
-import Policy from 'dashboard/components/policy.vue';
 
 const props = defineProps({
   selectedContact: {
@@ -175,29 +174,27 @@ const handleAvatarDelete = async () => {
         @click="updateContact"
       />
     </div>
-    <Policy :permissions="['administrator']">
+    <div
-      <div
+      class="flex flex-col items-start w-full gap-4 pt-6 border-t border-n-strong"
-        class="flex flex-col items-start w-full gap-4 pt-6 border-t border-n-strong"
+    >
-      >
+      <div class="flex flex-col gap-2">
-        <div class="flex flex-col gap-2">
+        <h6 class="text-base font-medium text-n-slate-12">
-          <h6 class="text-base font-medium text-n-slate-12">
+          {{ t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT') }}
-            {{ t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT') }}
+        </h6>
-          </h6>
+        <span class="text-sm text-n-slate-11">
-          <span class="text-sm text-n-slate-11">
+          {{ t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT_DESCRIPTION') }}
-            {{ t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT_DESCRIPTION') }}
+        </span>
-          </span>
-        </div>
-        <Button
-          :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
-          color="ruby"
-          @click="openConfirmDeleteContactDialog"
-        />
       </div>
-      <ConfirmContactDeleteDialog
+      <Button
-        ref="confirmDeleteContactDialogRef"
+        :label="t('CONTACTS_LAYOUT.DETAILS.DELETE_CONTACT')"
-        :selected-contact="selectedContact"
+        color="ruby"
-        @go-to-contacts-list="emit('goToContactsList')"
+        @click="openConfirmDeleteContactDialog"
       />
-    </Policy>
+    </div>
+    <ConfirmContactDeleteDialog
+      ref="confirmDeleteContactDialogRef"
+      :selected-contact="selectedContact"
+      @go-to-contacts-list="emit('goToContactsList')"
+    />
   </div>
 </template>

app/javascript/dashboard/components-next/Contacts/Pages/ContactsList.vue

@@ -10,15 +10,7 @@ import {
 } from 'shared/helpers/CustomErrors';
 import ContactsCard from 'dashboard/components-next/Contacts/ContactsCard/ContactsCard.vue';
 
-const props = defineProps({
+defineProps({ contacts: { type: Array, required: true } });
-  contacts: { type: Array, required: true },
-  selectedContactIds: {
-    type: Array,
-    default: () => [],
-  },
-});
-
-const emit = defineEmits(['toggleContact']);
 
 const { t } = useI18n();
 const store = useStore();
@@ -28,9 +20,6 @@ const route = useRoute();
 const uiFlags = useMapGetter('contacts/getUIFlags');
 const isUpdating = computed(() => uiFlags.value.isUpdating);
 const expandedCardId = ref(null);
-const hoveredAvatarId = ref(null);
-
-const selectedIdsSet = computed(() => new Set(props.selectedContactIds || []));
 
 const updateContact = async updatedData => {
   try {
@@ -69,43 +58,25 @@ const onClickViewDetails = async id => {
 const toggleExpanded = id => {
   expandedCardId.value = expandedCardId.value === id ? null : id;
 };
-
-const isSelected = id => selectedIdsSet.value.has(id);
-
-const shouldShowSelection = id => {
-  return hoveredAvatarId.value === id || isSelected(id);
-};
-
-const handleSelect = (id, value) => {
-  emit('toggleContact', { id, value });
-};
-
-const handleAvatarHover = (id, isHovered) => {
-  hoveredAvatarId.value = isHovered ? id : null;
-};
 </script>
 
 <template>
-  <div class="flex flex-col gap-4">
+  <div class="flex flex-col gap-4 px-6 pt-4 pb-6">
-    <div v-for="contact in contacts" :key="contact.id" class="relative">
+    <ContactsCard
-      <ContactsCard
+      v-for="contact in contacts"
-        :id="contact.id"
+      :id="contact.id"
-        :name="contact.name"
+      :key="contact.id"
-        :email="contact.email"
+      :name="contact.name"
-        :thumbnail="contact.thumbnail"
+      :email="contact.email"
-        :phone-number="contact.phoneNumber"
+      :thumbnail="contact.thumbnail"
-        :additional-attributes="contact.additionalAttributes"
+      :phone-number="contact.phoneNumber"
-        :availability-status="contact.availabilityStatus"
+      :additional-attributes="contact.additionalAttributes"
-        :is-expanded="expandedCardId === contact.id"
+      :availability-status="contact.availabilityStatus"
-        :is-updating="isUpdating"
+      :is-expanded="expandedCardId === contact.id"
-        :selectable="shouldShowSelection(contact.id)"
+      :is-updating="isUpdating"
-        :is-selected="isSelected(contact.id)"
+      @toggle="toggleExpanded(contact.id)"
-        @toggle="toggleExpanded(contact.id)"
+      @update-contact="updateContact"
-        @update-contact="updateContact"
+      @show-contact="onClickViewDetails"
-        @show-contact="onClickViewDetails"
+    />
-        @select="value => handleSelect(contact.id, value)"
-        @avatar-hover="value => handleAvatarHover(contact.id, value)"
-      />
-    </div>
   </div>
 </template>

app/javascript/dashboard/components-next/Contacts/VoiceCallButton.vue

@@ -1,91 +0,0 @@
-<script setup>
-import { computed, ref, useAttrs } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useMapGetter } from 'dashboard/composables/store';
-import { INBOX_TYPES } from 'dashboard/helper/inbox';
-import { useAlert } from 'dashboard/composables';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
-
-const props = defineProps({
-  phone: { type: String, default: '' },
-  label: { type: String, default: '' },
-  icon: { type: [String, Object, Function], default: '' },
-  size: { type: String, default: 'sm' },
-  tooltipLabel: { type: String, default: '' },
-});
-
-defineOptions({ inheritAttrs: false });
-const attrs = useAttrs();
-
-const { t } = useI18n();
-
-const inboxesList = useMapGetter('inboxes/getInboxes');
-const voiceInboxes = computed(() =>
-  (inboxesList.value || []).filter(
-    inbox => inbox.channel_type === INBOX_TYPES.VOICE
-  )
-);
-const hasVoiceInboxes = computed(() => voiceInboxes.value.length > 0);
-
-// Unified behavior: hide when no phone
-const shouldRender = computed(() => hasVoiceInboxes.value && !!props.phone);
-
-const dialogRef = ref(null);
-
-const onClick = () => {
-  if (voiceInboxes.value.length > 1) {
-    dialogRef.value?.open();
-    return;
-  }
-  useAlert(t('CONTACT_PANEL.CALL_UNDER_DEVELOPMENT'));
-};
-
-const onPickInbox = () => {
-  // Placeholder until actual call wiring happens
-  useAlert(t('CONTACT_PANEL.CALL_UNDER_DEVELOPMENT'));
-  dialogRef.value?.close();
-};
-</script>
-
-<template>
-  <span class="contents">
-    <Button
-      v-if="shouldRender"
-      v-tooltip.top-end="tooltipLabel || null"
-      v-bind="attrs"
-      :label="label"
-      :icon="icon"
-      :size="size"
-      @click="onClick"
-    />
-
-    <Dialog
-      v-if="shouldRender && voiceInboxes.length > 1"
-      ref="dialogRef"
-      :title="$t('CONTACT_PANEL.VOICE_INBOX_PICKER.TITLE')"
-      show-cancel-button
-      :show-confirm-button="false"
-      width="md"
-    >
-      <div class="flex flex-col gap-2">
-        <button
-          v-for="inbox in voiceInboxes"
-          :key="inbox.id"
-          type="button"
-          class="flex items-center justify-between w-full px-4 py-2 text-left rounded-lg hover:bg-n-alpha-2"
-          @click="onPickInbox(inbox)"
-        >
-          <div class="flex items-center gap-2">
-            <span class="i-ri-phone-fill text-n-slate-10" />
-            <span class="text-sm text-n-slate-12">{{ inbox.name }}</span>
-          </div>
-          <span v-if="inbox.phone_number" class="text-xs text-n-slate-10">
-            {{ inbox.phone_number }}
-          </span>
-        </button>
-      </div>
-    </Dialog>
-  </span>
-</template>

app/javascript/dashboard/components-next/EmptyStateLayout.vue

@@ -14,10 +14,6 @@ defineProps({
     type: Array,
     default: () => [],
   },
-  showBackdrop: {
-    type: Boolean,
-    default: true,
-  },
 });
 </script>
 
@@ -29,24 +25,14 @@ defineProps({
       class="relative w-full max-w-[60rem] mx-auto overflow-hidden h-full max-h-[28rem]"
     >
       <div
-        v-if="showBackdrop"
         class="w-full h-full space-y-4 overflow-y-hidden opacity-50 pointer-events-none"
       >
         <slot name="empty-state-item" />
       </div>
       <div
-        class="flex flex-col items-center justify-end w-full h-full pb-20"
+        class="absolute inset-x-0 bottom-0 flex flex-col items-center justify-end w-full h-full pb-20 bg-gradient-to-t from-n-background from-25% dark:from-n-background to-transparent"
-        :class="{
-          'absolute inset-x-0 bottom-0 bg-gradient-to-t from-n-background from-25% dark:from-n-background to-transparent':
-            showBackdrop,
-        }"
       >
-        <div
+        <div class="flex flex-col items-center justify-center gap-6">
-          class="flex flex-col items-center justify-center gap-6"
-          :class="{
-            'mt-48': !showBackdrop,
-          }"
-        >
           <div class="flex flex-col items-center justify-center gap-3">
             <h2
               class="text-3xl font-medium text-center text-n-slate-12 font-interDisplay"
@@ -54,7 +40,6 @@ defineProps({
               {{ title }}
             </h2>
             <p
-              v-if="subtitle"
               class="max-w-xl text-base text-center text-n-slate-11 font-interDisplay tracking-[0.3px]"
             >
               {{ subtitle }}

app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalBaseSettings.vue

@@ -51,20 +51,12 @@ const originalState = reactive({ ...state });
 
 const liveChatWidgets = computed(() => {
   const inboxes = store.getters['inboxes/getInboxes'];
-  const widgetOptions = inboxes
+  return inboxes
     .filter(inbox => inbox.channel_type === 'Channel::WebWidget')
     .map(inbox => ({
       value: inbox.id,
       label: inbox.name,
     }));
-
-  return [
-    {
-      value: '',
-      label: t('HELP_CENTER.PORTAL_SETTINGS.FORM.LIVE_CHAT_WIDGET.NONE_OPTION'),
-    },
-    ...widgetOptions,
-  ];
 });
 
 const rules = {
@@ -116,7 +108,7 @@ watch(
         widgetColor: newVal.color,
         homePageLink: newVal.homepage_link,
         slug: newVal.slug,
-        liveChatWidgetInboxId: newVal.inbox?.id || '',
+        liveChatWidgetInboxId: newVal.inbox?.id,
       });
       if (newVal.logo) {
         const {

app/javascript/dashboard/components-next/Label/LabelItem.vue

@@ -15,7 +15,7 @@ const props = defineProps({
 const emit = defineEmits(['remove', 'hover']);
 
 const handleRemoveLabel = () => {
-  emit('remove', props.label);
+  emit('remove', props.label?.id);
 };
 
 const handleMouseEnter = () => {
@@ -45,7 +45,6 @@ const handleMouseEnter = () => {
       <Button
         class="transition-opacity duration-200 !h-7 ltr:rounded-r-md rtl:rounded-l-md ltr:rounded-l-none rtl:rounded-r-none w-6 bg-transparent"
         :class="{ 'opacity-0': !isHovered, 'opacity-100': isHovered }"
-        type="button"
         slate
         xs
         faded

app/javascript/dashboard/components-next/NewConversation/components/ActionButtons.vue

@@ -11,14 +11,12 @@ import { extractTextFromMarkdown } from 'dashboard/helper/editorHelper';
 
 import Button from 'dashboard/components-next/button/Button.vue';
 import WhatsAppOptions from './WhatsAppOptions.vue';
-import ContentTemplateSelector from './ContentTemplateSelector.vue';
 
 const props = defineProps({
   attachedFiles: { type: Array, default: () => [] },
   isWhatsappInbox: { type: Boolean, default: false },
   isEmailOrWebWidgetInbox: { type: Boolean, default: false },
   isTwilioSmsInbox: { type: Boolean, default: false },
-  isTwilioWhatsAppInbox: { type: Boolean, default: false },
   messageTemplates: { type: Array, default: () => [] },
   channelType: { type: String, default: '' },
   isLoading: { type: Boolean, default: false },
@@ -34,7 +32,6 @@ const emit = defineEmits([
   'discard',
   'sendMessage',
   'sendWhatsappMessage',
-  'sendTwilioMessage',
   'insertEmoji',
   'addSignature',
   'removeSignature',
@@ -66,20 +63,6 @@ const sendWithSignature = computed(() => {
   return fetchSignatureFlagFromUISettings(props.channelType);
 });
 
-const showTwilioContentTemplates = computed(() => {
-  return props.isTwilioWhatsAppInbox && props.inboxId;
-});
-
-const shouldShowEmojiButton = computed(() => {
-  return (
-    !props.isWhatsappInbox && !props.isTwilioWhatsAppInbox && !props.hasNoInbox
-  );
-});
-
-const isRegularMessageMode = computed(() => {
-  return !props.isWhatsappInbox && !props.isTwilioWhatsAppInbox;
-});
-
 const setSignature = () => {
   if (signatureToApply.value) {
     if (sendWithSignature.value) {
@@ -142,7 +125,7 @@ const keyboardEvents = {
     action: () => {
       if (
         isEditorHotKeyEnabled('enter') &&
-        isRegularMessageMode.value &&
+        !props.isWhatsappInbox &&
         !props.isDropdownActive
       ) {
         emit('sendMessage');
@@ -153,7 +136,7 @@ const keyboardEvents = {
     action: () => {
       if (
         isEditorHotKeyEnabled('cmd_enter') &&
-        isRegularMessageMode.value &&
+        !props.isWhatsappInbox &&
         !props.isDropdownActive
       ) {
         emit('sendMessage');
@@ -175,13 +158,8 @@ useKeyboardEvents(keyboardEvents);
         :message-templates="messageTemplates"
         @send-message="emit('sendWhatsappMessage', $event)"
       />
-      <ContentTemplateSelector
-        v-if="showTwilioContentTemplates"
-        :inbox-id="inboxId"
-        @send-message="emit('sendTwilioMessage', $event)"
-      />
       <div
-        v-if="shouldShowEmojiButton"
+        v-if="!isWhatsappInbox && !hasNoInbox"
         v-on-click-outside="() => (isEmojiPickerOpen = false)"
         class="relative"
       >
@@ -194,7 +172,7 @@ useKeyboardEvents(keyboardEvents);
         />
         <EmojiInput
           v-if="isEmojiPickerOpen"
-          class="top-full mt-1.5 ltr:left-0 rtl:right-0"
+          class="ltr:left-0 rtl:right-0 top-full mt-1.5"
           :on-click="onClickInsertEmoji"
         />
       </div>
@@ -221,7 +199,7 @@ useKeyboardEvents(keyboardEvents);
         />
       </FileUpload>
       <Button
-        v-if="hasSelectedInbox && isRegularMessageMode"
+        v-if="hasSelectedInbox && !isWhatsappInbox"
         icon="i-lucide-signature"
         color="slate"
         size="sm"
@@ -240,7 +218,7 @@ useKeyboardEvents(keyboardEvents);
         @click="emit('discard')"
       />
       <Button
-        v-if="isRegularMessageMode"
+        v-if="!isWhatsappInbox"
         :label="sendButtonLabel"
         size="sm"
         class="!text-xs font-medium"

app/javascript/dashboard/components-next/NewConversation/components/ComposeNewConversationForm.vue

@@ -74,9 +74,6 @@ const inboxTypes = computed(() => ({
   isTwilioSMS:
     props.targetInbox?.channelType === INBOX_TYPES.TWILIO &&
     props.targetInbox?.medium === 'sms',
-  isTwilioWhatsapp:
-    props.targetInbox?.channelType === INBOX_TYPES.TWILIO &&
-    props.targetInbox?.medium === 'whatsapp',
 }));
 
 const whatsappMessageTemplates = computed(() =>
@@ -148,21 +145,10 @@ const isAnyDropdownActive = computed(() => {
 
 const handleContactSearch = value => {
   showContactsDropdown.value = true;
-  const query = typeof value === 'string' ? value.trim() : '';
+  emit('searchContacts', {
-  const hasAlphabet = Array.from(query).some(char => {
+    keys: ['email', 'phone_number', 'name'],
-    const lower = char.toLowerCase();
+    query: value,
-    const upper = char.toUpperCase();
-    return lower !== upper;
   });
-  const isEmailLike = /^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(query);
-
-  const keys = ['email', 'phone_number', 'name'].filter(key => {
-    if (key === 'phone_number' && hasAlphabet) return false;
-    if (key === 'name' && isEmailLike) return false;
-    return true;
-  });
-
-  emit('searchContacts', { keys, query: value });
 };
 
 const handleDropdownUpdate = (type, value) => {
@@ -275,28 +261,6 @@ const handleSendWhatsappMessage = async ({ message, templateParams }) => {
     isFromWhatsApp: true,
   });
 };
-
-const handleSendTwilioMessage = async ({ message, templateParams }) => {
-  const twilioMessagePayload = prepareWhatsAppMessagePayload({
-    targetInbox: props.targetInbox,
-    selectedContact: props.selectedContact,
-    message,
-    templateParams,
-    currentUser: props.currentUser,
-  });
-  await emit('createConversation', {
-    payload: twilioMessagePayload,
-    isFromWhatsApp: true,
-  });
-};
-
-const shouldShowMessageEditor = computed(() => {
-  return (
-    !inboxTypes.value.isWhatsapp &&
-    !showNoInboxAlert.value &&
-    !inboxTypes.value.isTwilioWhatsapp
-  );
-});
 </script>
 
 <template>
@@ -347,7 +311,7 @@ const shouldShowMessageEditor = computed(() => {
     />
 
     <MessageEditor
-      v-if="shouldShowMessageEditor"
+      v-if="!inboxTypes.isWhatsapp && !showNoInboxAlert"
       v-model="state.message"
       :message-signature="messageSignature"
       :send-with-signature="sendWithSignature"
@@ -367,7 +331,6 @@ const shouldShowMessageEditor = computed(() => {
       :is-whatsapp-inbox="inboxTypes.isWhatsapp"
       :is-email-or-web-widget-inbox="inboxTypes.isEmailOrWebWidget"
       :is-twilio-sms-inbox="inboxTypes.isTwilioSMS"
-      :is-twilio-whats-app-inbox="inboxTypes.isTwilioWhatsapp"
       :message-templates="whatsappMessageTemplates"
       :channel-type="inboxChannelType"
       :is-loading="isCreating"
@@ -384,7 +347,6 @@ const shouldShowMessageEditor = computed(() => {
       @discard="$emit('discard')"
       @send-message="handleSendMessage"
       @send-whatsapp-message="handleSendWhatsappMessage"
-      @send-twilio-message="handleSendTwilioMessage"
     />
   </div>
 </template>

app/javascript/dashboard/components-next/NewConversation/components/ContentTemplateForm.vue

@@ -1,56 +0,0 @@
-<script setup>
-import ContentTemplateParser from 'dashboard/components-next/content-templates/ContentTemplateParser.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-import { useI18n } from 'vue-i18n';
-
-defineProps({
-  template: {
-    type: Object,
-    default: () => ({}),
-  },
-});
-
-const emit = defineEmits(['sendMessage', 'back']);
-
-const { t } = useI18n();
-
-const handleSendMessage = payload => {
-  emit('sendMessage', payload);
-};
-
-const handleBack = () => {
-  emit('back');
-};
-</script>
-
-<template>
-  <div
-    class="absolute top-full mt-1.5 max-h-[30rem] overflow-y-auto ltr:left-0 rtl:right-0 flex flex-col gap-4 px-4 pt-6 pb-5 items-start w-[28.75rem] h-auto bg-n-solid-2 border border-n-strong shadow-sm rounded-lg"
-  >
-    <div class="w-full">
-      <ContentTemplateParser
-        :template="template"
-        @send-message="handleSendMessage"
-        @back="handleBack"
-      >
-        <template #actions="{ sendMessage, goBack, disabled }">
-          <div class="flex gap-3 justify-between items-end w-full h-14">
-            <Button
-              :label="t('CONTENT_TEMPLATES.FORM.BACK_BUTTON')"
-              color="slate"
-              variant="faded"
-              class="w-full font-medium"
-              @click="goBack"
-            />
-            <Button
-              :label="t('CONTENT_TEMPLATES.FORM.SEND_MESSAGE_BUTTON')"
-              class="w-full font-medium"
-              :disabled="disabled"
-              @click="sendMessage"
-            />
-          </div>
-        </template>
-      </ContentTemplateParser>
-    </div>
-  </div>
-</template>

app/javascript/dashboard/components-next/NewConversation/components/ContentTemplateSelector.vue

@@ -1,124 +0,0 @@
-<script setup>
-import { computed, ref } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { useMapGetter } from 'dashboard/composables/store';
-
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-import Input from 'dashboard/components-next/input/Input.vue';
-import ContentTemplateForm from './ContentTemplateForm.vue';
-
-const props = defineProps({
-  inboxId: {
-    type: Number,
-    required: true,
-  },
-});
-
-const emit = defineEmits(['sendMessage']);
-
-const { t } = useI18n();
-const inbox = useMapGetter('inboxes/getInbox');
-
-const searchQuery = ref('');
-const selectedTemplate = ref(null);
-const showTemplatesMenu = ref(false);
-
-const contentTemplates = computed(() => {
-  const inboxData = inbox.value(props.inboxId);
-  return inboxData?.content_templates?.templates || [];
-});
-
-const filteredTemplates = computed(() => {
-  return contentTemplates.value.filter(
-    template =>
-      template.friendly_name
-        .toLowerCase()
-        .includes(searchQuery.value.toLowerCase()) &&
-      template.status === 'approved'
-  );
-});
-
-const handleTriggerClick = () => {
-  searchQuery.value = '';
-  showTemplatesMenu.value = !showTemplatesMenu.value;
-};
-
-const handleTemplateClick = template => {
-  selectedTemplate.value = template;
-  showTemplatesMenu.value = false;
-};
-
-const handleBack = () => {
-  selectedTemplate.value = null;
-  showTemplatesMenu.value = true;
-};
-
-const handleSendMessage = template => {
-  emit('sendMessage', template);
-  selectedTemplate.value = null;
-};
-</script>
-
-<template>
-  <div class="relative">
-    <Button
-      icon="i-ph-whatsapp-logo"
-      :label="t('COMPOSE_NEW_CONVERSATION.FORM.TWILIO_OPTIONS.LABEL')"
-      color="slate"
-      size="sm"
-      :disabled="selectedTemplate"
-      class="!text-xs font-medium"
-      @click="handleTriggerClick"
-    />
-    <div
-      v-if="showTemplatesMenu"
-      class="absolute top-full mt-1.5 max-h-96 overflow-y-auto ltr:left-0 rtl:right-0 flex flex-col gap-2 p-4 items-center w-[21.875rem] h-auto bg-n-solid-2 border border-n-strong shadow-sm rounded-lg"
-    >
-      <div class="w-full">
-        <Input
-          v-model="searchQuery"
-          type="search"
-          :placeholder="
-            t('COMPOSE_NEW_CONVERSATION.FORM.TWILIO_OPTIONS.SEARCH_PLACEHOLDER')
-          "
-          custom-input-class="ltr:pl-10 rtl:pr-10"
-        >
-          <template #prefix>
-            <Icon
-              icon="i-lucide-search"
-              class="absolute top-2 size-3.5 ltr:left-3 rtl:right-3"
-            />
-          </template>
-        </Input>
-      </div>
-      <div
-        v-for="template in filteredTemplates"
-        :key="template.content_sid"
-        tabindex="0"
-        class="flex flex-col gap-2 p-2 w-full rounded-lg cursor-pointer dark:hover:bg-n-alpha-3 hover:bg-n-alpha-1"
-        @click="handleTemplateClick(template)"
-      >
-        <div class="flex justify-between items-center">
-          <span class="text-sm text-n-slate-12">{{
-            template.friendly_name
-          }}</span>
-        </div>
-        <p class="mb-0 text-xs leading-5 text-n-slate-11 line-clamp-2">
-          {{ template.body || t('CONTENT_TEMPLATES.PICKER.NO_CONTENT') }}
-        </p>
-      </div>
-      <template v-if="filteredTemplates.length === 0">
-        <p class="pt-2 w-full text-sm text-n-slate-11">
-          {{ t('COMPOSE_NEW_CONVERSATION.FORM.TWILIO_OPTIONS.EMPTY_STATE') }}
-        </p>
-      </template>
-    </div>
-    <ContentTemplateForm
-      v-if="selectedTemplate"
-      :template="selectedTemplate"
-      @send-message="handleSendMessage"
-      @back="handleBack"
-    />
-  </div>
-</template>

app/javascript/dashboard/components-next/NewConversation/components/WhatsappTemplateParser.vue

@@ -0,0 +1,177 @@
+<script setup>
+import { computed, ref, onMounted } from 'vue';
+import { useVuelidate } from '@vuelidate/core';
+import { requiredIf } from '@vuelidate/validators';
+import { useI18n } from 'vue-i18n';
+
+import Input from 'dashboard/components-next/input/Input.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+
+const props = defineProps({
+  template: {
+    type: Object,
+    required: true,
+  },
+});
+
+const emit = defineEmits(['sendMessage', 'back']);
+
+const { t } = useI18n();
+
+const processedParams = ref({});
+
+const templateName = computed(() => {
+  return props.template?.name || '';
+});
+
+const templateString = computed(() => {
+  return props.template?.components?.find(
+    component => component.type === 'BODY'
+  ).text;
+});
+
+const processVariable = str => {
+  return str.replace(/{{|}}/g, '');
+};
+
+const processedString = computed(() => {
+  return templateString.value.replace(/{{([^}]+)}}/g, (match, variable) => {
+    const variableKey = processVariable(variable);
+    return processedParams.value[variableKey] || `{{${variable}}}`;
+  });
+});
+
+const processedStringWithVariableHighlight = computed(() => {
+  const variables = templateString.value.match(/{{([^}]+)}}/g) || [];
+
+  return variables.reduce((result, variable) => {
+    const variableKey = processVariable(variable);
+    const value = processedParams.value[variableKey] || variable;
+    return result.replace(
+      variable,
+      `<span class="break-all text-n-slate-12">${value}</span>`
+    );
+  }, templateString.value);
+});
+
+const rules = computed(() => {
+  const paramRules = {};
+  Object.keys(processedParams.value).forEach(key => {
+    paramRules[key] = { required: requiredIf(true) };
+  });
+  return {
+    processedParams: paramRules,
+  };
+});
+
+const v$ = useVuelidate(rules, { processedParams });
+
+const getFieldErrorType = key => {
+  if (!v$.value.processedParams[key]?.$error) return 'info';
+  return 'error';
+};
+
+const generateVariables = () => {
+  const matchedVariables = templateString.value.match(/{{([^}]+)}}/g);
+  if (!matchedVariables) return;
+
+  const finalVars = matchedVariables.map(i => processVariable(i));
+  processedParams.value = finalVars.reduce((acc, variable) => {
+    acc[variable] = '';
+    return acc;
+  }, {});
+};
+
+const sendMessage = async () => {
+  const isValid = await v$.value.$validate();
+  if (!isValid) return;
+
+  const payload = {
+    message: processedString.value,
+    templateParams: {
+      name: props.template.name,
+      category: props.template.category,
+      language: props.template.language,
+      namespace: props.template.namespace,
+      processed_params: processedParams.value,
+    },
+  };
+  emit('sendMessage', payload);
+};
+
+onMounted(() => {
+  generateVariables();
+});
+</script>
+
+<template>
+  <div
+    class="absolute top-full mt-1.5 max-h-[30rem] overflow-y-auto ltr:left-0 rtl:right-0 flex flex-col gap-4 px-4 pt-6 pb-5 items-start w-[28.75rem] h-auto bg-n-solid-2 border border-n-strong shadow-sm rounded-lg"
+  >
+    <span class="text-sm text-n-slate-12">
+      {{
+        t(
+          'COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.TEMPLATE_PARSER.TEMPLATE_NAME',
+          { templateName: templateName }
+        )
+      }}
+    </span>
+    <p
+      class="mb-0 text-sm text-n-slate-11"
+      v-html="processedStringWithVariableHighlight"
+    />
+
+    <span
+      v-if="Object.keys(processedParams).length"
+      class="text-sm font-medium text-n-slate-12"
+    >
+      {{
+        t(
+          'COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.TEMPLATE_PARSER.VARIABLES'
+        )
+      }}
+    </span>
+
+    <div
+      v-for="(variable, key) in processedParams"
+      :key="key"
+      class="flex items-center w-full gap-2"
+    >
+      <span
+        class="block h-8 text-sm min-w-6 text-start truncate text-n-slate-10 leading-8"
+        :title="key"
+      >
+        {{ key }}
+      </span>
+      <Input
+        v-model="processedParams[key]"
+        custom-input-class="!h-8 w-full !bg-transparent"
+        class="w-full"
+        :message-type="getFieldErrorType(key)"
+      />
+    </div>
+
+    <div class="flex items-end justify-between w-full gap-3 h-14">
+      <Button
+        :label="
+          t(
+            'COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.TEMPLATE_PARSER.BACK'
+          )
+        "
+        color="slate"
+        variant="faded"
+        class="w-full font-medium"
+        @click="emit('back')"
+      />
+      <Button
+        :label="
+          t(
+            'COMPOSE_NEW_CONVERSATION.FORM.WHATSAPP_OPTIONS.TEMPLATE_PARSER.SEND_MESSAGE'
+          )
+        "
+        class="w-full font-medium"
+        @click="sendMessage"
+      />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/NewConversation/helpers/composeConversationHelper.js

@@ -25,7 +25,7 @@ export const generateLabelForContactableInboxesList = ({
     channelType === INBOX_TYPES.TWILIO ||
     channelType === INBOX_TYPES.WHATSAPP
   ) {
-    return phoneNumber ? `${name} (${phoneNumber})` : name;
+    return `${name} (${phoneNumber})`;
   }
   return name;
 };
@@ -53,7 +53,6 @@ const transformInbox = ({
   email,
   phoneNumber,
   channelType,
-  medium,
   ...rest,
 });