Merge branch 'feat/assignment_revamp' into feat/assignment_revamp_fe

fix agent rate limiting
fix round robin assignment
2025-08-01 00:16:10 +05:30 · 2025-08-01 00:10:40 +05:30 · 2025-07-31 20:50:19 +05:30 · 2025-07-31 17:11:14 +05:30 · 2025-07-31 15:42:58 +05:30 · 2025-07-31 15:36:06 +05:30
2322 changed files with 26091 additions and 143137 deletions
@@ -1,7 +1,6 @@
 version: 2.1
 orbs:
  node: circleci/node@6.1.0
-  qlty-orb: qltysh/qlty-orb@0.0

 defaults: &defaults
  working_directory: ~/build
@@ -90,6 +89,14 @@ jobs:
          command: |
            source ~/.rvm/scripts/rvm
            bundle install
+            # pnpm install
+
+      - run:
+          name: Download cc-test-reporter
+          command: |
+            mkdir -p ~/tmp
+            curl -L https://codeclimate.com/downloads/test-reporter/test-reporter-latest-linux-amd64 > ~/tmp/cc-test-reporter
+            chmod +x ~/tmp/cc-test-reporter

      # Swagger verification
      - run:
@@ -101,11 +108,10 @@ jobs:
              echo "ERROR: The swagger.json file is not in sync with the yaml specification. Run 'rake swagger:build' and commit 'swagger/swagger.json'."
              exit 1
            fi
-            mkdir -p ~/tmp
            curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/6.3.0/openapi-generator-cli-6.3.0.jar > ~/tmp/openapi-generator-cli-6.3.0.jar
            java -jar ~/tmp/openapi-generator-cli-6.3.0.jar validate -i swagger/swagger.json

-      # Configure environment and database
+      # we remove the FRONTED_URL from the .env before running the tests
      - run:
          name: Database Setup and Configure Environment Variables
          command: |
@@ -143,11 +149,17 @@ jobs:
          command: pnpm run eslint

      - run:
-          name: Run frontend tests (with coverage)
+          name: Run frontend tests
          command: |
            mkdir -p ~/build/coverage/frontend
+            ~/tmp/cc-test-reporter before-build
            pnpm run test:coverage

+      - run:
+          name: Code Climate Test Coverage (Frontend)
+          command: |
+            ~/tmp/cc-test-reporter format-coverage -t lcov -o "~/build/coverage/frontend/codeclimate.frontend_$CIRCLE_NODE_INDEX.json"
+
      # Run backend tests
      - run:
          name: Run backend tests
@@ -155,18 +167,18 @@ jobs:
            mkdir -p ~/tmp/test-results/rspec
            mkdir -p ~/tmp/test-artifacts
            mkdir -p ~/build/coverage/backend
+            ~/tmp/cc-test-reporter before-build
            TESTFILES=$(circleci tests glob "spec/**/*_spec.rb" | circleci tests split --split-by=timings)
-            bundle exec rspec -I ./spec --require coverage_helper --require spec_helper --format progress \
+            bundle exec rspec --format progress \
                              --format RspecJunitFormatter \
                              --out ~/tmp/test-results/rspec.xml \
                              -- ${TESTFILES}
          no_output_timeout: 30m

-      # Qlty coverage publish
-      - qlty-orb/coverage_publish:
-          files: |
-            coverage/coverage.json
-            coverage/lcov.info
+      - run:
+          name: Code Climate Test Coverage (Backend)
+          command: |
+            ~/tmp/cc-test-reporter format-coverage -t simplecov -o "~/build/coverage/backend/codeclimate.$CIRCLE_NODE_INDEX.json"

      - run:
          name: List coverage directory contents
@@ -177,7 +189,3 @@ jobs:
          root: ~/build
          paths:
            - coverage
-
-      - store_artifacts:
-          path: coverage
-          destination: coverage
@@ -6,13 +6,6 @@
 # Use `rake secret` to generate this variable
 SECRET_KEY_BASE=replace_with_lengthy_secure_hex

-# Active Record Encryption keys (required for MFA/2FA functionality)
-# Generate these keys by running: rails db:encryption:init
-# IMPORTANT: Use different keys for each environment (development, staging, production)
-# ACTIVE_RECORD_ENCRYPTION_PRIMARY_KEY=
-# ACTIVE_RECORD_ENCRYPTION_DETERMINISTIC_KEY=
-# ACTIVE_RECORD_ENCRYPTION_KEY_DERIVATION_SALT=
-
 # Replace with the URL you are planning to use for your app
 FRONTEND_URL=http://0.0.0.0:3000
 # To use a dedicated URL for help center pages
@@ -256,8 +249,6 @@ AZURE_APP_SECRET=
 ## Change these values to fine tune performance
 # control the concurrency setting of sidekiq
 # SIDEKIQ_CONCURRENCY=10
-# Enable verbose logging each time a job is dequeued in Sidekiq
-# ENABLE_SIDEKIQ_DEQUEUE_LOGGER=false


 # AI powered features
@@ -1,100 +0,0 @@
-name: Run MFA Tests
-permissions:
-  contents: read
-
-on:
-  pull_request:
-
-# If two pushes happen within a short time in the same PR, cancel the run of the oldest push
-concurrency:
-  group: pr-${{ github.workflow }}-${{ github.head_ref }}
-  cancel-in-progress: true
-
-jobs:
-  test:
-    runs-on: ubuntu-22.04
-    # Only run if MFA test keys are available
-    if: github.event_name == 'workflow_dispatch' || (github.repository == 'chatwoot/chatwoot' && github.actor != 'dependabot[bot]')
-
-    services:
-      postgres:
-        image: pgvector/pgvector:pg15
-        env:
-          POSTGRES_USER: postgres
-          POSTGRES_PASSWORD: ''
-          POSTGRES_DB: postgres
-          POSTGRES_HOST_AUTH_METHOD: trust
-        ports:
-          - 5432:5432
-        options: >-
-          --mount type=tmpfs,destination=/var/lib/postgresql/data
-          --health-cmd pg_isready
-          --health-interval 10s
-          --health-timeout 5s
-          --health-retries 5
-      redis:
-        image: redis
-        ports:
-          - 6379:6379
-        options: --entrypoint redis-server
-
-    env:
-      RAILS_ENV: test
-      POSTGRES_HOST: localhost
-      # Active Record encryption keys required for MFA - test keys only, not for production use
-      ACTIVE_RECORD_ENCRYPTION_PRIMARY_KEY: 'test_key_a6cde8f7b9c2d3e4f5a6b7c8d9e0f1a2b3c4d5e6f7a8b9c0d1e2f3a4b5c6d7'
-      ACTIVE_RECORD_ENCRYPTION_DETERMINISTIC_KEY: 'test_key_b7def9a8c0d3e4f5a6b7c8d9e0f1a2b3c4d5e6f7a8b9c0d1e2f3a4b5c6d8'
-      ACTIVE_RECORD_ENCRYPTION_KEY_DERIVATION_SALT: 'test_salt_c8efa0b9d1e4f5a6b7c8d9e0f1a2b3c4d5e6f7a8b9c0d1e2f3a4b5c6d9'
-
-    steps:
-      - uses: actions/checkout@v4
-
-      - uses: ruby/setup-ruby@v1
-        with:
-          bundler-cache: true
-
-      - name: Create database
-        run: bundle exec rake db:create
-
-      - name: Install pgvector extension
-        run: |
-          PGPASSWORD="" psql -h localhost -U postgres -d chatwoot_test -c "CREATE EXTENSION IF NOT EXISTS vector;"
-
-      - name: Seed database
-        run: bundle exec rake db:schema:load
-
-      - name: Run MFA-related backend tests
-        run: |
-          bundle exec rspec \
-            spec/services/mfa/token_service_spec.rb \
-            spec/services/mfa/authentication_service_spec.rb \
-            spec/requests/api/v1/profile/mfa_controller_spec.rb \
-            spec/controllers/devise_overrides/sessions_controller_spec.rb \
-            spec/models/application_record_external_credentials_encryption_spec.rb \
-            --profile=10 \
-            --format documentation
-        env:
-          NODE_OPTIONS: --openssl-legacy-provider
-
-      - name: Run MFA-related tests in user_spec
-        run: |
-          # Run specific MFA-related tests from user_spec
-          bundle exec rspec spec/models/user_spec.rb \
-            -e "two factor" \
-            -e "2FA" \
-            -e "MFA" \
-            -e "otp" \
-            -e "backup code" \
-            --profile=10 \
-            --format documentation
-        env:
-          NODE_OPTIONS: --openssl-legacy-provider
-
-      - name: Upload test logs
-        uses: actions/upload-artifact@v4
-        if: failure()
-        with:
-          name: mfa-test-logs
-          path: |
-            log/test.log
-            tmp/screenshots/
@@ -94,8 +94,3 @@ yarn-debug.log*
 .vscode
 .claude/settings.local.json
 .cursor
-CLAUDE.local.md
-
-# Histoire deployment
-.netlify
-.histoire
@@ -23,7 +23,7 @@ Metrics/MethodLength:
    - 'enterprise/lib/captain/agent.rb'

 RSpec/ExampleLength:
-  Max: 50
+  Max: 25

 Style/Documentation:
  Enabled: false
@@ -336,4 +336,4 @@ FactoryBot/RedundantFactoryOption:
  Enabled: false

 FactoryBot/FactoryAssociationWithStrategy:
-  Enabled: false
+  Enabled: false
@@ -55,21 +55,4 @@

 ## Ruby Best Practices

- Use compact `module/class` definitions; avoid nested styles
-
-## Enterprise Edition Notes
-
- Chatwoot has an Enterprise overlay under `enterprise/` that extends/overrides OSS code.
- When you add or modify core functionality, always check for corresponding files in `enterprise/` and keep behavior compatible.
- Follow the Enterprise development practices documented here:
-  - https://chatwoot.help/hc/handbook/articles/developing-enterprise-edition-features-38
-
-Practical checklist for any change impacting core logic or public APIs
- Search for related files in both trees before editing (e.g., `rg -n "FooService|ControllerName|ModelName" app enterprise`).
- If adding new endpoints, services, or models, consider whether Enterprise needs:
-  - An override (e.g., `enterprise/app/...`), or
-  - An extension point (e.g., `prepend_mod_with`, hooks, configuration) to avoid hard forks.
- Avoid hardcoding instance- or plan-specific behavior in OSS; prefer configuration, feature flags, or extension points consumed by Enterprise.
- Keep request/response contracts stable across OSS and Enterprise; update both sets of routes/controllers when introducing new APIs.
- When renaming/moving shared code, mirror the change in `enterprise/` to prevent drift.
- Tests: Add Enterprise-specific specs under `spec/enterprise`, mirroring OSS spec layout where applicable.
+- Use compact `module/class` definitions; avoid nested styles
@@ -21,7 +21,6 @@ gem 'telephone_number'
 gem 'time_diff'
 gem 'tzinfo-data'
 gem 'valid_email2'
-gem 'email-provider-info'
 # compress javascript config.assets.js_compressor
 gem 'uglifier'
 ##-- used for single column multiple binary flags in notification settings/feature flagging --##
@@ -63,10 +62,6 @@ gem 'redis-namespace'
 # super fast record imports in bulk
 gem 'activerecord-import'

-gem 'searchkick'
-gem 'opensearch-ruby'
-gem 'faraday_middleware-aws-sigv4'
-
 ##--- gems for server & infra configuration ---##
 gem 'dotenv-rails', '>= 3.0.0'
 gem 'foreman'
@@ -79,12 +74,9 @@ gem 'barnes'
 gem 'devise', '>= 4.9.4'
 gem 'devise-secure_password', git: 'https://github.com/chatwoot/devise-secure_password', branch: 'chatwoot'
 gem 'devise_token_auth', '>= 1.2.3'
-# two-factor authentication
-gem 'devise-two-factor', '>= 5.0.0'
 # authorization
 gem 'jwt'
 gem 'pundit'
-
 # super admin
 gem 'administrate', '>= 0.20.1'
 gem 'administrate-field-active_storage', '>= 1.0.3'
@@ -97,14 +89,14 @@ gem 'wisper', '2.0.0'
 ##--- gems for channels ---##
 gem 'facebook-messenger'
 gem 'line-bot-api'
-gem 'twilio-ruby'
+gem 'twilio-ruby', '~> 5.66'
 # twitty will handle subscription of twitter account events
 # gem 'twitty', git: 'https://github.com/chatwoot/twitty'
 gem 'twitty', '~> 0.1.5'
 # facebook client
 gem 'koala'
 # slack client
-gem 'slack-ruby-client', '~> 2.7.0'
+gem 'slack-ruby-client', '~> 2.5.2'
 # for dialogflow integrations
 gem 'google-cloud-dialogflow-v2', '>= 0.24.0'
 gem 'grpc'
@@ -116,7 +108,7 @@ gem 'google-cloud-translate-v3', '>= 0.7.0'
 ##-- apm and error monitoring ---#
 # loaded only when environment variables are set.
 # ref application.rb
-gem 'datadog', '~> 2.0', require: false
+gem 'ddtrace', require: false
 gem 'elastic-apm', require: false
 gem 'newrelic_rpm', require: false
 gem 'newrelic-sidekiq-metrics', '>= 1.6.2', require: false
@@ -175,7 +167,6 @@ gem 'audited', '~> 5.4', '>= 5.4.1'

 # need for google auth
 gem 'omniauth', '>= 2.1.2'
-gem 'omniauth-saml'
 gem 'omniauth-google-oauth2', '>= 1.1.3'
 gem 'omniauth-rails_csrf_protection', '~> 1.0', '>= 1.0.2'

@@ -188,10 +179,7 @@ gem 'reverse_markdown'

 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents', '>= 0.4.3'
-
-# TODO: Move this gem as a dependency of ai-agents
-gem 'ruby_llm-schema'
+gem 'ai-agents', '>= 0.2.1'

 gem 'shopify_api'

@@ -221,8 +209,6 @@ group :development do
  gem 'stackprof'
  # Should install the associated chrome extension to view query logs
  gem 'meta_request', '>= 0.8.3'
-
-  gem 'tidewave'
 end

 group :test do
@@ -232,7 +218,6 @@ group :test do
  gem 'webmock'
  # test profiling
  gem 'test-prof'
-  gem 'simplecov_json_formatter', require: false
 end

 group :development, :test do
@@ -257,7 +242,7 @@ group :development, :test do
  gem 'rubocop-factory_bot', require: false
  gem 'seed_dump'
  gem 'shoulda-matchers'
-  gem 'simplecov', '>= 0.21', require: false
+  gem 'simplecov', '0.17.1', require: false
  gem 'spring'
  gem 'spring-watcher-listen'
 end
@@ -25,35 +25,35 @@ GIT
 GEM
  remote: https://rubygems.org/
  specs:
-    actioncable (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actioncable (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
      nio4r (~> 2.0)
      websocket-driver (>= 0.6.1)
      zeitwerk (~> 2.6)
-    actionmailbox (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      activejob (= 7.1.5.2)
-      activerecord (= 7.1.5.2)
-      activestorage (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actionmailbox (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activejob (= 7.1.5.1)
+      activerecord (= 7.1.5.1)
+      activestorage (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
      mail (>= 2.7.1)
      net-imap
      net-pop
      net-smtp
-    actionmailer (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      actionview (= 7.1.5.2)
-      activejob (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actionmailer (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      actionview (= 7.1.5.1)
+      activejob (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
      mail (~> 2.5, >= 2.5.4)
      net-imap
      net-pop
      net-smtp
      rails-dom-testing (~> 2.2)
-    actionpack (7.1.5.2)
-      actionview (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actionpack (7.1.5.1)
+      actionview (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
      nokogiri (>= 1.8.5)
      racc
      rack (>= 2.2.4)
@@ -61,38 +61,38 @@ GEM
      rack-test (>= 0.6.3)
      rails-dom-testing (~> 2.2)
      rails-html-sanitizer (~> 1.6)
-    actiontext (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      activerecord (= 7.1.5.2)
-      activestorage (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actiontext (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activerecord (= 7.1.5.1)
+      activestorage (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
      globalid (>= 0.6.0)
      nokogiri (>= 1.8.5)
-    actionview (7.1.5.2)
-      activesupport (= 7.1.5.2)
+    actionview (7.1.5.1)
+      activesupport (= 7.1.5.1)
      builder (~> 3.1)
      erubi (~> 1.11)
      rails-dom-testing (~> 2.2)
      rails-html-sanitizer (~> 1.6)
    active_record_query_trace (1.8)
-    activejob (7.1.5.2)
-      activesupport (= 7.1.5.2)
+    activejob (7.1.5.1)
+      activesupport (= 7.1.5.1)
      globalid (>= 0.3.6)
-    activemodel (7.1.5.2)
-      activesupport (= 7.1.5.2)
-    activerecord (7.1.5.2)
-      activemodel (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    activemodel (7.1.5.1)
+      activesupport (= 7.1.5.1)
+    activerecord (7.1.5.1)
+      activemodel (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
      timeout (>= 0.4.0)
    activerecord-import (2.1.0)
      activerecord (>= 4.2)
-    activestorage (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      activejob (= 7.1.5.2)
-      activerecord (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    activestorage (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activejob (= 7.1.5.1)
+      activerecord (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
      marcel (~> 1.0)
-    activesupport (7.1.5.2)
+    activesupport (7.1.5.1)
      base64
      benchmark (>= 0.3)
      bigdecimal
@@ -126,7 +126,7 @@ GEM
      jbuilder (~> 2)
      rails (>= 4.2, < 7.2)
      selectize-rails (~> 0.6)
-    ai-agents (0.4.3)
+    ai-agents (0.2.1)
      ruby_llm (~> 1.3)
    annotate (3.2.0)
      activerecord (>= 3.2, < 8.0)
@@ -155,10 +155,10 @@ GEM
    barnes (0.0.9)
      multi_json (~> 1)
      statsd-ruby (~> 1.1)
-    base64 (0.3.0)
+    base64 (0.2.0)
    bcrypt (3.1.20)
-    benchmark (0.4.1)
-    bigdecimal (3.2.2)
+    benchmark (0.4.0)
+    bigdecimal (3.1.9)
    bindex (0.8.1)
    bootsnap (1.16.0)
      msgpack (~> 1.2)
@@ -194,14 +194,10 @@ GEM
      activerecord (>= 5.a)
      database_cleaner-core (~> 2.0.0)
    database_cleaner-core (2.0.1)
-    datadog (2.19.0)
-      datadog-ruby_core_source (~> 3.4, >= 3.4.1)
-      libdatadog (~> 18.1.0.1.0)
-      libddwaf (~> 1.24.1.0.3)
-      logger
-      msgpack
-    datadog-ruby_core_source (3.4.1)
    date (3.4.1)
+    ddtrace (0.48.0)
+      ffi (~> 1.0)
+      msgpack
    debug (1.8.0)
      irb (>= 1.5.0)
      reline (>= 0.3.1)
@@ -212,11 +208,6 @@ GEM
      railties (>= 4.1.0)
      responders
      warden (~> 1.2.3)
-    devise-two-factor (6.1.0)
-      activesupport (>= 7.0, < 8.1)
-      devise (~> 4.0)
-      railties (>= 7.0, < 8.1)
-      rotp (~> 6.0)
    devise_token_auth (1.2.5)
      bcrypt (~> 3.0)
      devise (> 3.5.2, < 5)
@@ -224,7 +215,7 @@ GEM
    diff-lcs (1.5.1)
    digest-crc (0.6.5)
      rake (>= 12.0.0, < 14.0.0)
-    docile (1.4.1)
+    docile (1.4.0)
    domain_name (0.5.20190701)
      unf (>= 0.0.5, < 1.0.0)
    dotenv (3.1.2)
@@ -235,42 +226,12 @@ GEM
      addressable (~> 2.8)
    drb (2.2.3)
    dry-cli (1.1.0)
-    dry-configurable (1.3.0)
-      dry-core (~> 1.1)
-      zeitwerk (~> 2.6)
-    dry-core (1.1.0)
-      concurrent-ruby (~> 1.0)
-      logger
-      zeitwerk (~> 2.6)
-    dry-inflector (1.2.0)
-    dry-initializer (3.2.0)
-    dry-logic (1.6.0)
-      bigdecimal
-      concurrent-ruby (~> 1.0)
-      dry-core (~> 1.1)
-      zeitwerk (~> 2.6)
-    dry-schema (1.14.1)
-      concurrent-ruby (~> 1.0)
-      dry-configurable (~> 1.0, >= 1.0.1)
-      dry-core (~> 1.1)
-      dry-initializer (~> 3.2)
-      dry-logic (~> 1.5)
-      dry-types (~> 1.8)
-      zeitwerk (~> 2.6)
-    dry-types (1.8.3)
-      bigdecimal (~> 3.0)
-      concurrent-ruby (~> 1.0)
-      dry-core (~> 1.0)
-      dry-inflector (~> 1.0)
-      dry-logic (~> 1.4)
-      zeitwerk (~> 2.6)
    ecma-re-validator (0.4.0)
      regexp_parser (~> 2.2)
    elastic-apm (4.6.2)
      concurrent-ruby (~> 1.0)
      http (>= 3.0)
      ruby2_keywords
-    email-provider-info (0.0.1)
    email_reply_trimmer (0.1.13)
    erubi (1.13.0)
    et-orbi (1.2.11)
@@ -287,34 +248,22 @@ GEM
      railties (>= 5.0.0)
    faker (3.2.0)
      i18n (>= 1.8.11, < 2)
-    faraday (2.13.1)
-      faraday-net_http (>= 2.0, < 3.5)
-      json
-      logger
+    faraday (2.9.0)
+      faraday-net_http (>= 2.0, < 3.2)
    faraday-follow_redirects (0.3.0)
      faraday (>= 1, < 3)
-    faraday-mashify (1.0.0)
+    faraday-mashify (0.1.1)
      faraday (~> 2.0)
      hashie
    faraday-multipart (1.0.4)
      multipart-post (~> 2)
-    faraday-net_http (3.4.0)
-      net-http (>= 0.5.0)
+    faraday-net_http (3.1.0)
+      net-http
    faraday-net_http_persistent (2.1.0)
      faraday (~> 2.5)
      net-http-persistent (~> 4.0)
    faraday-retry (2.2.1)
      faraday (~> 2.0)
-    faraday_middleware-aws-sigv4 (1.0.1)
-      aws-sigv4 (~> 1.0)
-      faraday (>= 2.0, < 3)
-    fast-mcp (1.5.0)
-      addressable (~> 2.8)
-      base64
-      dry-schema (~> 1.14)
-      json (~> 2.0)
-      mime-types (~> 3.4)
-      rack (~> 3.1)
    fcm (1.0.8)
      faraday (>= 1.0.0, < 3.0)
      googleauth (~> 1)
@@ -453,7 +402,7 @@ GEM
      rails-dom-testing (>= 1, < 3)
      railties (>= 4.2.0)
      thor (>= 0.14, < 2.0)
-    json (2.13.2)
+    json (2.12.0)
    json_refs (0.1.8)
      hana
    json_schemer (0.2.24)
@@ -468,7 +417,7 @@ GEM
    judoscale-sidekiq (1.8.2)
      judoscale-ruby (= 1.8.2)
      sidekiq (>= 5.0)
-    jwt (2.10.1)
+    jwt (2.8.1)
      base64
    kaminari (1.2.2)
      activesupport (>= 4.1.0)
@@ -495,16 +444,6 @@ GEM
      logger (~> 1.6)
    letter_opener (1.10.0)
      launchy (>= 2.2, < 4)
-    libdatadog (18.1.0.1.0)
-    libdatadog (18.1.0.1.0-x86_64-linux)
-    libddwaf (1.24.1.0.3)
-      ffi (~> 1.0)
-    libddwaf (1.24.1.0.3-arm64-darwin)
-      ffi (~> 1.0)
-    libddwaf (1.24.1.0.3-x86_64-darwin)
-      ffi (~> 1.0)
-    libddwaf (1.24.1.0.3-x86_64-linux)
-      ffi (~> 1.0)
    line-bot-api (1.28.0)
    lint_roller (1.1.0)
    liquid (5.4.0)
@@ -550,7 +489,7 @@ GEM
    mutex_m (0.3.0)
    neighbor (0.2.3)
      activerecord (>= 5.2)
-    net-http (0.6.0)
+    net-http (0.4.1)
      uri
    net-http-persistent (4.0.2)
      connection_pool (~> 2.2)
@@ -595,9 +534,8 @@ GEM
    oj (3.16.10)
      bigdecimal (>= 3.0)
      ostruct (>= 0.2)
-    omniauth (2.1.4)
+    omniauth (2.1.2)
      hashie (>= 3.4.6)
-      logger
      rack (>= 2.2.3)
      rack-protection
    omniauth-google-oauth2 (1.1.3)
@@ -611,12 +549,6 @@ GEM
    omniauth-rails_csrf_protection (1.0.2)
      actionpack (>= 4.2)
      omniauth (~> 2.0)
-    omniauth-saml (2.2.4)
-      omniauth (~> 2.1)
-      ruby-saml (~> 1.18)
-    opensearch-ruby (3.4.0)
-      faraday (>= 1.0, < 3)
-      multi_json (>= 1.0)
    openssl (3.2.0)
    orm_adapter (0.5.0)
    os (1.1.4)
@@ -645,7 +577,7 @@ GEM
      activesupport (>= 3.0.0)
    raabro (1.4.0)
    racc (1.8.1)
-    rack (3.2.3)
+    rack (2.2.15)
    rack-attack (6.7.0)
      rack (>= 1.0, < 4)
    rack-contrib (2.5.0)
@@ -654,34 +586,33 @@ GEM
      rack (>= 2.0.0)
    rack-mini-profiler (3.2.0)
      rack (>= 1.2.0)
-    rack-protection (4.2.1)
+    rack-protection (3.2.0)
      base64 (>= 0.1.0)
-      logger (>= 1.6.0)
-      rack (>= 3.0.0, < 4)
+      rack (~> 2.2, >= 2.2.4)
    rack-proxy (0.7.7)
      rack
-    rack-session (2.1.1)
-      base64 (>= 0.1.0)
-      rack (>= 3.0.0)
+    rack-session (1.0.2)
+      rack (< 3)
    rack-test (2.1.0)
      rack (>= 1.3)
    rack-timeout (0.6.3)
-    rackup (2.2.1)
-      rack (>= 3)
-    rails (7.1.5.2)
-      actioncable (= 7.1.5.2)
-      actionmailbox (= 7.1.5.2)
-      actionmailer (= 7.1.5.2)
-      actionpack (= 7.1.5.2)
-      actiontext (= 7.1.5.2)
-      actionview (= 7.1.5.2)
-      activejob (= 7.1.5.2)
-      activemodel (= 7.1.5.2)
-      activerecord (= 7.1.5.2)
-      activestorage (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    rackup (1.0.1)
+      rack (< 3)
+      webrick
+    rails (7.1.5.1)
+      actioncable (= 7.1.5.1)
+      actionmailbox (= 7.1.5.1)
+      actionmailer (= 7.1.5.1)
+      actionpack (= 7.1.5.1)
+      actiontext (= 7.1.5.1)
+      actionview (= 7.1.5.1)
+      activejob (= 7.1.5.1)
+      activemodel (= 7.1.5.1)
+      activerecord (= 7.1.5.1)
+      activestorage (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
      bundler (>= 1.15.0)
-      railties (= 7.1.5.2)
+      railties (= 7.1.5.1)
    rails-dom-testing (2.2.0)
      activesupport (>= 5.0.0)
      minitest
@@ -689,9 +620,9 @@ GEM
    rails-html-sanitizer (1.6.1)
      loofah (~> 2.21)
      nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    railties (7.1.5.2)
-      actionpack (= 7.1.5.2)
-      activesupport (= 7.1.5.2)
+    railties (7.1.5.1)
+      actionpack (= 7.1.5.1)
+      activesupport (= 7.1.5.1)
      irb
      rackup (>= 1.0.0)
      rake (>= 12.2)
@@ -728,8 +659,7 @@ GEM
    retriable (3.1.2)
    reverse_markdown (2.1.1)
      nokogiri
-    rexml (3.4.4)
-    rotp (6.3.0)
+    rexml (3.4.1)
    rspec-core (3.13.0)
      rspec-support (~> 3.13.0)
    rspec-expectations (3.13.2)
@@ -784,16 +714,13 @@ GEM
      faraday (>= 1)
      faraday-multipart (>= 1)
    ruby-progressbar (1.13.0)
-    ruby-saml (1.18.1)
-      nokogiri (>= 1.13.10)
-      rexml
    ruby-vips (2.1.4)
      ffi (~> 1.12)
    ruby2_keywords (0.0.5)
    ruby2ruby (2.5.0)
      ruby_parser (~> 3.1)
      sexp_processor (~> 4.6)
-    ruby_llm (1.5.1)
+    ruby_llm (1.3.1)
      base64
      event_stream_parser (~> 1)
      faraday (>= 1.10.0)
@@ -802,7 +729,6 @@ GEM
      faraday-retry (>= 1)
      marcel (~> 1.0)
      zeitwerk (~> 2)
-    ruby_llm-schema (0.1.0)
    ruby_parser (3.20.0)
      sexp_processor (~> 4.16)
    sass (3.7.4)
@@ -822,9 +748,6 @@ GEM
      parser
    scss_lint (0.60.0)
      sass (~> 3.5, >= 3.5.5)
-    searchkick (5.5.2)
-      activemodel (>= 7.1)
-      hashie
    securerandom (0.4.1)
    seed_dump (3.3.1)
      activerecord (>= 4)
@@ -871,14 +794,13 @@ GEM
      faraday (>= 0.17.5, < 3.a)
      jwt (>= 1.5, < 3.0)
      multi_json (~> 1.10)
-    simplecov (0.22.0)
+    simplecov (0.17.1)
      docile (~> 1.1)
-      simplecov-html (~> 0.11)
-      simplecov_json_formatter (~> 0.1)
-    simplecov-html (0.13.2)
-    simplecov_json_formatter (0.1.4)
-    slack-ruby-client (2.7.0)
-      faraday (>= 2.0.1)
+      json (>= 1.8, < 3)
+      simplecov-html (~> 0.10.0)
+    simplecov-html (0.10.2)
+    slack-ruby-client (2.5.2)
+      faraday (>= 2.0)
      faraday-mashify
      faraday-multipart
      gli
@@ -906,17 +828,13 @@ GEM
    telephone_number (1.4.20)
    test-prof (1.2.1)
    thor (1.4.0)
-    tidewave (0.2.0)
-      fast-mcp (~> 1.5.0)
-      rack (>= 2.0)
-      rails (>= 7.1.0)
    tilt (2.3.0)
    time_diff (0.3.0)
      activesupport
      i18n
    timeout (0.4.3)
    trailblazer-option (0.1.2)
-    twilio-ruby (7.6.0)
+    twilio-ruby (5.77.0)
      faraday (>= 0.9, < 3.0)
      jwt (>= 1.5, < 3.0)
      nokogiri (>= 1.6, < 2.0)
@@ -936,7 +854,7 @@ GEM
      unicode-emoji (~> 4.0, >= 4.0.4)
    unicode-emoji (4.0.4)
    uniform_notifier (1.17.0)
-    uri (1.0.4)
+    uri (1.0.3)
    uri_template (0.7.0)
    valid_email2 (5.2.6)
      activemodel (>= 3.2)
@@ -963,6 +881,7 @@ GEM
      addressable (>= 2.8.0)
      crack (>= 0.3.2)
      hashdiff (>= 0.4.0, < 2.0.0)
+    webrick (1.9.1)
    websocket-driver (0.7.7)
      base64
      websocket-extensions (>= 0.1.0)
@@ -991,7 +910,7 @@ DEPENDENCIES
  administrate (>= 0.20.1)
  administrate-field-active_storage (>= 1.0.3)
  administrate-field-belongs_to_search (>= 0.9.0)
-  ai-agents (>= 0.4.3)
+  ai-agents (>= 0.2.1)
  annotate
  attr_extras
  audited (~> 5.4, >= 5.4.1)
@@ -1008,21 +927,18 @@ DEPENDENCIES
  commonmarker
  csv-safe
  database_cleaner
-  datadog (~> 2.0)
+  ddtrace
  debug (~> 1.8)
  devise (>= 4.9.4)
  devise-secure_password!
-  devise-two-factor (>= 5.0.0)
  devise_token_auth (>= 1.2.3)
  dotenv-rails (>= 3.0.0)
  down
  elastic-apm
-  email-provider-info
  email_reply_trimmer
  facebook-messenger
  factory_bot_rails (>= 6.4.3)
  faker
-  faraday_middleware-aws-sigv4
  fcm
  flag_shih_tzu
  foreman
@@ -1063,8 +979,6 @@ DEPENDENCIES
  omniauth-google-oauth2 (>= 1.1.3)
  omniauth-oauth2
  omniauth-rails_csrf_protection (~> 1.0, >= 1.0.2)
-  omniauth-saml
-  opensearch-ruby
  pg
  pg_search
  pgvector
@@ -1090,10 +1004,8 @@ DEPENDENCIES
  rubocop-rails
  rubocop-rspec
  ruby-openai
-  ruby_llm-schema
  scout_apm
  scss_lint
-  searchkick
  seed_dump
  sentry-rails (>= 5.19.0)
  sentry-ruby
@@ -1103,9 +1015,8 @@ DEPENDENCIES
  sidekiq (>= 7.3.1)
  sidekiq-cron (>= 1.12.0)
  sidekiq_alive
-  simplecov (>= 0.21)
-  simplecov_json_formatter
-  slack-ruby-client (~> 2.7.0)
+  simplecov (= 0.17.1)
+  slack-ruby-client (~> 2.5.2)
  spring
  spring-watcher-listen
  squasher
@@ -1113,9 +1024,8 @@ DEPENDENCIES
  stripe
  telephone_number
  test-prof
-  tidewave
  time_diff
-  twilio-ruby
+  twilio-ruby (~> 5.66)
  twitty (~> 0.1.5)
  tzinfo-data
  uglifier
@@ -2,8 +2,5 @@
 # for example lib/tasks/capistrano.rake, and they will automatically be available to Rake.

 require_relative 'config/application'
-# Load Enterprise Edition rake tasks if they exist
-enterprise_tasks_path = Rails.root.join('enterprise/tasks_railtie.rb').to_s
-require enterprise_tasks_path if File.exist?(enterprise_tasks_path)

 Rails.application.load_tasks
@@ -1 +1 @@
-3.4.3
+3.4.0
@@ -36,10 +36,6 @@
    "REDIS_OPENSSL_VERIFY_MODE":{
      "description": "OpenSSL verification mode for Redis connections. ref https://help.heroku.com/HC0F8CUS/redis-connection-issues",
      "value": "none"
-    },
-    "NODE_OPTIONS": {
-      "description": "Increase V8 heap for Vite build to avoid OOM",
-      "value": "--max-old-space-size=4096"
    }
  },
  "formation": {
@@ -52,5 +52,3 @@ class AgentBuilder
    }.compact))
  end
 end
-
-AgentBuilder.prepend_mod_with('AgentBuilder')
@@ -1,54 +0,0 @@
-class Email::BaseBuilder
-  pattr_initialize [:inbox!]
-
-  private
-
-  def channel
-    @channel ||= inbox.channel
-  end
-
-  def account
-    @account ||= inbox.account
-  end
-
-  def conversation
-    @conversation ||= message.conversation
-  end
-
-  def custom_sender_name
-    message&.sender&.available_name || I18n.t('conversations.reply.email.header.notifications')
-  end
-
-  def sender_name(sender_email)
-    # Friendly: <agent_name> from <business_name>
-    # Professional: <business_name>
-    if inbox.friendly?
-      I18n.t(
-        'conversations.reply.email.header.friendly_name',
-        sender_name: custom_sender_name,
-        business_name: business_name,
-        from_email: sender_email
-      )
-    else
-      I18n.t(
-        'conversations.reply.email.header.professional_name',
-        business_name: business_name,
-        from_email: sender_email
-      )
-    end
-  end
-
-  def business_name
-    inbox.business_name || inbox.sanitized_name
-  end
-
-  def account_support_email
-    # Parse the email to ensure it's in the correct format, the user
-    # can save it in the format "Name <email@domain.com>"
-    parse_email(account.support_email)
-  end
-
-  def parse_email(email_string)
-    Mail::Address.new(email_string).address
-  end
-end
@@ -1,51 +0,0 @@
-class Email::FromBuilder < Email::BaseBuilder
-  pattr_initialize [:inbox!, :message!]
-
-  def build
-    return sender_name(account_support_email) unless inbox.email?
-
-    from_email = case email_channel_type
-                 when :standard_imap_smtp,
-                      :google_oauth,
-                      :microsoft_oauth,
-                      :forwarding_own_smtp
-                   channel.email
-                 when :imap_chatwoot_smtp,
-                      :forwarding_chatwoot_smtp
-                   channel.verified_for_sending ? channel.email : account_support_email
-                 else
-                   account_support_email
-                 end
-
-    sender_name(from_email)
-  end
-
-  private
-
-  def email_channel_type
-    return :google_oauth if channel.google?
-    return :microsoft_oauth if channel.microsoft?
-    return :standard_imap_smtp if imap_and_smtp_enabled?
-    return :imap_chatwoot_smtp if imap_enabled_without_smtp?
-    return :forwarding_own_smtp if forwarding_with_own_smtp?
-    return :forwarding_chatwoot_smtp if forwarding_without_smtp?
-
-    :unknown
-  end
-
-  def imap_and_smtp_enabled?
-    channel.imap_enabled && channel.smtp_enabled
-  end
-
-  def imap_enabled_without_smtp?
-    channel.imap_enabled && !channel.smtp_enabled
-  end
-
-  def forwarding_with_own_smtp?
-    !channel.imap_enabled && channel.smtp_enabled
-  end
-
-  def forwarding_without_smtp?
-    !channel.imap_enabled && !channel.smtp_enabled
-  end
-end
@@ -1,21 +0,0 @@
-class Email::ReplyToBuilder < Email::BaseBuilder
-  pattr_initialize [:inbox!, :message!]
-
-  def build
-    reply_to = if inbox.email?
-                 channel.email
-               elsif inbound_email_enabled?
-                 "reply+#{conversation.uuid}@#{account.inbound_email_domain}"
-               else
-                 account_support_email
-               end
-
-    sender_name(reply_to)
-  end
-
-  private
-
-  def inbound_email_enabled?
-    account.feature_enabled?('inbound_emails') && account.inbound_email_domain.present?
-  end
-end
@@ -7,7 +7,6 @@ class Messages::MessageBuilder
    @private = params[:private] || false
    @conversation = conversation
    @user = user
-    @account = conversation.account
    @message_type = params[:message_type] || 'outgoing'
    @attachments = params[:attachments]
    @automation_rule = content_attributes&.dig(:automation_rule_id)
@@ -21,9 +20,6 @@ class Messages::MessageBuilder
    @message = @conversation.messages.build(message_params)
    process_attachments
    process_emails
-    # When the message has no quoted content, it will just be rendered as a regular message
-    # The frontend is equipped to handle this case
-    process_email_content
    @message.save!
    @message
  end
@@ -96,14 +92,6 @@ class Messages::MessageBuilder
    @message.content_attributes[:to_emails] = to_emails
  end

-  def process_email_content
-    return unless should_process_email_content?
-
-    @message.content_attributes ||= {}
-    email_attributes = build_email_attributes
-    @message.content_attributes[:email] = email_attributes
-  end
-
  def process_email_string(email_string)
    return [] if email_string.blank?

@@ -165,71 +153,4 @@ class Messages::MessageBuilder
      source_id: @params[:source_id]
    }.merge(external_created_at).merge(automation_rule_id).merge(campaign_id).merge(template_params)
  end
-
-  def email_inbox?
-    @conversation.inbox&.inbox_type == 'Email'
-  end
-
-  def should_process_email_content?
-    email_inbox? && !@private && @message.content.present?
-  end
-
-  def build_email_attributes
-    email_attributes = ensure_indifferent_access(@message.content_attributes[:email] || {})
-    normalized_content = normalize_email_body(@message.content)
-
-    # Use custom HTML content if provided, otherwise generate from message content
-    email_attributes[:html_content] = if custom_email_content_provided?
-                                        build_custom_html_content
-                                      else
-                                        build_html_content(normalized_content)
-                                      end
-
-    email_attributes[:text_content] = build_text_content(normalized_content)
-    email_attributes
-  end
-
-  def build_html_content(normalized_content)
-    html_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :html_content) || {})
-    rendered_html = render_email_html(normalized_content)
-    html_content[:full] = rendered_html
-    html_content[:reply] = rendered_html
-    html_content
-  end
-
-  def build_text_content(normalized_content)
-    text_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :text_content) || {})
-    text_content[:full] = normalized_content
-    text_content[:reply] = normalized_content
-    text_content
-  end
-
-  def ensure_indifferent_access(hash)
-    return {} if hash.blank?
-
-    hash.respond_to?(:with_indifferent_access) ? hash.with_indifferent_access : hash
-  end
-
-  def normalize_email_body(content)
-    content.to_s.gsub("\r\n", "\n")
-  end
-
-  def render_email_html(content)
-    return '' if content.blank?
-
-    ChatwootMarkdownRenderer.new(content).render_message.to_s
-  end
-
-  def custom_email_content_provided?
-    @params[:email_html_content].present?
-  end
-
-  def build_custom_html_content
-    html_content = ensure_indifferent_access(@message.content_attributes.dig(:email, :html_content) || {})
-
-    html_content[:full] = @params[:email_html_content]
-    html_content[:reply] = @params[:email_html_content]
-
-    html_content
-  end
 end
@@ -10,28 +10,10 @@ class V2::Reports::BaseSummaryBuilder

  def load_data
    @conversations_count = fetch_conversations_count
-    load_reporting_events_data
-  end
-
-  def load_reporting_events_data
-    # Extract the column name for indexing (e.g., 'conversations.team_id' -> 'team_id')
-    index_key = group_by_key.to_s.split('.').last
-
-    results = reporting_events
-              .select(
-                "#{group_by_key} as #{index_key}",
-                "COUNT(CASE WHEN name = 'conversation_resolved' THEN 1 END) as resolved_count",
-                "AVG(CASE WHEN name = 'conversation_resolved' THEN #{average_value_key} END) as avg_resolution_time",
-                "AVG(CASE WHEN name = 'first_response' THEN #{average_value_key} END) as avg_first_response_time",
-                "AVG(CASE WHEN name = 'reply_time' THEN #{average_value_key} END) as avg_reply_time"
-              )
-              .group(group_by_key)
-              .index_by { |record| record.public_send(index_key) }
-
-    @resolved_count = results.transform_values(&:resolved_count)
-    @avg_resolution_time = results.transform_values(&:avg_resolution_time)
-    @avg_first_response_time = results.transform_values(&:avg_first_response_time)
-    @avg_reply_time = results.transform_values(&:avg_reply_time)
+    @resolved_count = fetch_resolved_count
+    @avg_resolution_time = fetch_average_time('conversation_resolved')
+    @avg_first_response_time = fetch_average_time('first_response')
+    @avg_reply_time = fetch_average_time('reply_time')
  end

  def reporting_events
@@ -42,6 +24,14 @@ class V2::Reports::BaseSummaryBuilder
    # Override this method
  end

+  def fetch_average_time(event_name)
+    get_grouped_average(reporting_events.where(name: event_name))
+  end
+
+  def fetch_resolved_count
+    reporting_events.where(name: 'conversation_resolved').group(group_by_key).count
+  end
+
  def group_by_key
    # Override this method
  end
@@ -50,6 +40,10 @@ class V2::Reports::BaseSummaryBuilder
    # Override this method
  end

+  def get_grouped_average(events)
+    events.group(group_by_key).average(average_value_key)
+  end
+
  def average_value_key
    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
  end
@@ -13,7 +13,10 @@ class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder

  def load_data
    @conversations_count = fetch_conversations_count
-    load_reporting_events_data
+    @resolved_count = fetch_resolved_count
+    @avg_resolution_time = fetch_average_time('conversation_resolved')
+    @avg_first_response_time = fetch_average_time('first_response')
+    @avg_reply_time = fetch_average_time('reply_time')
  end

  def fetch_conversations_count
@@ -28,7 +28,7 @@ class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder

    {
      conversation_counts: fetch_conversation_counts(conversation_filter),
-      resolved_counts: fetch_resolved_counts,
+      resolved_counts: fetch_resolved_counts(conversation_filter),
      resolution_metrics: fetch_metrics(conversation_filter, 'conversation_resolved', use_business_hours),
      first_response_metrics: fetch_metrics(conversation_filter, 'first_response', use_business_hours),
      reply_metrics: fetch_metrics(conversation_filter, 'reply_time', use_business_hours)
@@ -62,21 +62,10 @@ class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder
    fetch_counts(conversation_filter)
  end

-  def fetch_resolved_counts
-    # Count resolution events, not conversations currently in resolved status
-    # Filter by reporting_event.created_at, not conversation.created_at
-    reporting_event_filter = { name: 'conversation_resolved', account_id: account.id }
-    reporting_event_filter[:created_at] = range if range.present?
-
-    ReportingEvent
-      .joins(conversation: { taggings: :tag })
-      .where(
-        reporting_event_filter.merge(
-          taggings: { taggable_type: 'Conversation', context: 'labels' }
-        )
-      )
-      .group('tags.name')
-      .count
+  def fetch_resolved_counts(conversation_filter)
+    # since the base query is ActsAsTaggableOn,
+    # the status :resolved won't automatically be converted to integer status
+    fetch_counts(conversation_filter.merge(status: Conversation.statuses[:resolved]))
  end

  def fetch_counts(conversation_filter)
@@ -95,7 +84,9 @@ class V2::Reports::LabelSummaryBuilder < V2::Reports::BaseSummaryBuilder

  def fetch_metrics(conversation_filter, event_name, use_business_hours)
    ReportingEvent
-      .joins(conversation: { taggings: :tag })
+      .joins('INNER JOIN conversations ON reporting_events.conversation_id = conversations.id')
+      .joins('INNER JOIN taggings ON taggings.taggable_id = conversations.id')
+      .joins('INNER JOIN tags ON taggings.tag_id = tags.id')
      .where(
        conversations: conversation_filter,
        name: event_name,
@@ -38,34 +38,27 @@ class V2::Reports::Timeseries::CountReportBuilder < V2::Reports::Timeseries::Bas
  end

  def scope_for_resolutions_count
-    scope.reporting_events.where(
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
      name: :conversation_resolved,
-      account_id: account.id,
-      created_at: range
-    )
+      conversations: { status: :resolved }, created_at: range
+    ).distinct
  end

  def scope_for_bot_resolutions_count
-    scope.reporting_events.where(
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
      name: :conversation_bot_resolved,
-      account_id: account.id,
-      created_at: range
-    )
+      conversations: { status: :resolved }, created_at: range
+    ).distinct
  end

  def scope_for_bot_handoffs_count
    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
      name: :conversation_bot_handoff,
-      account_id: account.id,
      created_at: range
    ).distinct
  end

  def grouped_count
-    # IMPORTANT: time_zone parameter affects both data grouping AND output timestamps
-    # It converts timestamps to the target timezone before grouping, which means
-    # the same event can fall into different day buckets depending on timezone
-    # Example: 2024-01-15 00:00 UTC becomes 2024-01-14 16:00 PST (falls on different day)
    @grouped_values = object_scope.group_by_period(
      group_by,
      :created_at,
@@ -0,0 +1,176 @@
+# frozen_string_literal: true
+
+class Api::V1::Accounts::AgentCapacityPoliciesController < Api::V1::Accounts::BaseController
+  before_action :ensure_enterprise_account
+  before_action :fetch_agent_capacity_policy, only: [:show, :update, :destroy, :set_inbox_limit, :remove_inbox_limit, :assign_user, :remove_user]
+  before_action :check_authorization
+
+  def index
+    @agent_capacity_policies = Enterprise::AgentCapacityPolicy.where(account_id: Current.account.id).includes(:users, :inbox_capacity_limits)
+    render json: { agent_capacity_policies: serialize_agent_capacity_policies(@agent_capacity_policies) }
+  end
+
+  def show
+    render json: { agent_capacity_policy: serialize_agent_capacity_policy(@agent_capacity_policy) }
+  end
+
+  def create
+    @agent_capacity_policy = Enterprise::AgentCapacityPolicy.new(agent_capacity_policy_params)
+    @agent_capacity_policy.account_id = Current.account.id
+
+    if @agent_capacity_policy.save
+      render json: { agent_capacity_policy: serialize_agent_capacity_policy(@agent_capacity_policy) }, status: :created
+    else
+      render json: { errors: @agent_capacity_policy.errors.full_messages }, status: :unprocessable_entity
+    end
+  end
+
+  def update
+    if @agent_capacity_policy.update(agent_capacity_policy_params)
+      render json: { agent_capacity_policy: serialize_agent_capacity_policy(@agent_capacity_policy) }
+    else
+      render json: { errors: @agent_capacity_policy.errors.full_messages }, status: :unprocessable_entity
+    end
+  end
+
+  def destroy
+    if @agent_capacity_policy.destroy
+      head :ok
+    else
+      render json: { errors: @agent_capacity_policy.errors.full_messages }, status: :unprocessable_entity
+    end
+  end
+
+  # Set inbox capacity limit for a policy
+  def set_inbox_limit
+    inbox = Current.account.inboxes.find(params[:inbox_id])
+    inbox_limit = @agent_capacity_policy.inbox_capacity_limits.find_or_initialize_by(inbox: inbox)
+
+    if inbox_limit.update(conversation_limit: params[:conversation_limit])
+      render json: {
+        inbox_capacity_limit: serialize_inbox_capacity_limit(inbox_limit)
+      }
+    else
+      render json: { errors: inbox_limit.errors.full_messages }, status: :unprocessable_entity
+    end
+  end
+
+  # Remove inbox capacity limit from a policy
+  def remove_inbox_limit
+    inbox = Current.account.inboxes.find(params[:inbox_id])
+    inbox_limit = @agent_capacity_policy.inbox_capacity_limits.find_by(inbox: inbox)
+
+    if inbox_limit
+      if inbox_limit.destroy
+        head :ok
+      else
+        render json: { errors: inbox_limit.errors.full_messages }, status: :unprocessable_entity
+      end
+    else
+      render json: { error: 'Inbox limit not found' }, status: :not_found
+    end
+  end
+
+  # Assign a user to a capacity policy
+  def assign_user
+    user = Current.account.users.find(params[:user_id])
+    account_user = Current.account.account_users.find_by!(user: user)
+
+    # Update the account_user to assign to this policy
+    if account_user.update(agent_capacity_policy_id: @agent_capacity_policy.id)
+      render json: {
+        message: 'User assigned successfully',
+        user_id: user.id,
+        agent_capacity_policy_id: @agent_capacity_policy.id
+      }
+    else
+      render json: { errors: account_user.errors.full_messages }, status: :unprocessable_entity
+    end
+  end
+
+  # Remove a user from a capacity policy
+  def remove_user
+    user = Current.account.users.find(params[:user_id])
+    account_user = Current.account.account_users.find_by!(user: user)
+
+    if account_user.agent_capacity_policy_id == @agent_capacity_policy.id
+      if account_user.update(agent_capacity_policy_id: nil)
+        head :ok
+      else
+        render json: { errors: account_user.errors.full_messages }, status: :unprocessable_entity
+      end
+    else
+      render json: { error: 'User not assigned to this policy' }, status: :not_found
+    end
+  end
+
+  # Get current capacity status for an agent
+  def agent_capacity
+    user = Current.account.users.find(params[:agent_id])
+    inbox = params[:inbox_id] ? Current.account.inboxes.find(params[:inbox_id]) : nil
+
+    capacity_service = Enterprise::AssignmentV2::CapacityService.new
+    capacity_data = if inbox
+                      capacity_service.get_agent_capacity(user, inbox)
+                    else
+                      capacity_service.get_agent_overall_capacity(user)
+                    end
+
+    render json: { agent_capacity: capacity_data }
+  end
+
+  private
+
+  def ensure_enterprise_account
+    return if Current.account.feature_enabled?(:enterprise_agent_capacity)
+
+    render json: {
+      error: 'Agent capacity policies are only available for enterprise accounts'
+    }, status: :forbidden
+  end
+
+  def fetch_agent_capacity_policy
+    @agent_capacity_policy = Enterprise::AgentCapacityPolicy
+                             .where(account_id: Current.account.id)
+                             .includes(:users, inbox_capacity_limits: :inbox)
+                             .find(params[:id])
+  end
+
+  def agent_capacity_policy_params
+    params.require(:agent_capacity_policy).permit(:name, :description, exclusion_rules: {})
+  end
+
+  def check_authorization
+    authorize(Enterprise::AgentCapacityPolicy) if defined?(Enterprise::AgentCapacityPolicy)
+  end
+
+  def serialize_agent_capacity_policy(policy)
+    {
+      id: policy.id,
+      name: policy.name,
+      description: policy.description,
+      exclusion_rules: policy.exclusion_rules,
+      user_count: policy.users.count,
+      inbox_limit_count: policy.inbox_capacity_limits.count,
+      inbox_limits: policy.inbox_capacity_limits.map { |limit| serialize_inbox_capacity_limit(limit) },
+      users: policy.users.map { |user| { id: user.id, name: user.name, email: user.email, avatar_url: user.avatar_url } },
+      created_at: policy.created_at,
+      updated_at: policy.updated_at
+    }
+  end
+
+  def serialize_agent_capacity_policies(policies)
+    policies.map { |policy| serialize_agent_capacity_policy(policy) }
+  end
+
+  def serialize_inbox_capacity_limit(limit)
+    {
+      id: limit.id,
+      inbox_id: limit.inbox_id,
+      inbox_name: limit.inbox.name,
+      conversation_limit: limit.conversation_limit,
+      created_at: limit.created_at,
+      updated_at: limit.updated_at
+    }
+  end
+end
@@ -1,20 +0,0 @@
-class Api::V1::Accounts::AssignmentPolicies::InboxesController < Api::V1::Accounts::BaseController
-  before_action :fetch_assignment_policy
-  before_action -> { check_authorization(AssignmentPolicy) }
-
-  def index
-    @inboxes = @assignment_policy.inboxes
-  end
-
-  private
-
-  def fetch_assignment_policy
-    @assignment_policy = Current.account.assignment_policies.find(
-      params[:assignment_policy_id]
-    )
-  end
-
-  def permitted_params
-    params.permit(:assignment_policy_id)
-  end
-end
@@ -1,24 +1,42 @@
+# frozen_string_literal: true
+
 class Api::V1::Accounts::AssignmentPoliciesController < Api::V1::Accounts::BaseController
  before_action :fetch_assignment_policy, only: [:show, :update, :destroy]
  before_action :check_authorization

  def index
-    @assignment_policies = Current.account.assignment_policies
+    @assignment_policies = Current.account.assignment_policies.includes(:inboxes)
+    render json: { assignment_policies: serialize_assignment_policies(@assignment_policies) }
  end

-  def show; end
+  def show
+    render json: { assignment_policy: serialize_assignment_policy(@assignment_policy) }
+  end

  def create
-    @assignment_policy = Current.account.assignment_policies.create!(assignment_policy_params)
+    @assignment_policy = Current.account.assignment_policies.build(assignment_policy_params)
+
+    if @assignment_policy.save
+      render json: { assignment_policy: serialize_assignment_policy(@assignment_policy) }, status: :created
+    else
+      render json: { errors: @assignment_policy.errors.full_messages }, status: :unprocessable_entity
+    end
  end

  def update
-    @assignment_policy.update!(assignment_policy_params)
+    if @assignment_policy.update(assignment_policy_params)
+      render json: { assignment_policy: serialize_assignment_policy(@assignment_policy) }
+    else
+      render json: { errors: @assignment_policy.errors.full_messages }, status: :unprocessable_entity
+    end
  end

  def destroy
-    @assignment_policy.destroy!
-    head :ok
+    if @assignment_policy.destroy
+      head :ok
+    else
+      render json: { errors: @assignment_policy.errors.full_messages }, status: :unprocessable_entity
+    end
  end

  private
@@ -33,4 +51,29 @@ class Api::V1::Accounts::AssignmentPoliciesController < Api::V1::Accounts::BaseC
      :fair_distribution_limit, :fair_distribution_window, :enabled
    )
  end
+
+  def serialize_assignment_policy(policy)
+    {
+      id: policy.id,
+      name: policy.name,
+      description: policy.description,
+      assignment_order: policy.assignment_order,
+      conversation_priority: policy.conversation_priority,
+      fair_distribution_limit: policy.fair_distribution_limit,
+      fair_distribution_window: policy.fair_distribution_window,
+      enabled: policy.enabled,
+      inbox_count: policy.inboxes.count,
+      inboxes: policy.inboxes.map { |inbox| { id: inbox.id, name: inbox.name } },
+      created_at: policy.created_at,
+      updated_at: policy.updated_at
+    }
+  end
+
+  def serialize_assignment_policies(policies)
+    policies.map { |policy| serialize_assignment_policy(policy) }
+  end
+
+  def check_authorization
+    authorize(AssignmentPolicy)
+  end
 end
@@ -1,12 +1,13 @@
 class Api::V1::Accounts::BulkActionsController < Api::V1::Accounts::BaseController
+  before_action :type_matches?
+
  def create
-    case normalized_type
-    when 'Conversation'
-      enqueue_conversation_job
-      head :ok
-    when 'Contact'
-      check_authorization_for_contact_action
-      enqueue_contact_job
+    if type_matches?
+      ::BulkActionsJob.perform_later(
+        account: @current_account,
+        user: current_user,
+        params: permitted_params
+      )
      head :ok
    else
      render json: { success: false }, status: :unprocessable_entity
@@ -15,54 +16,11 @@ class Api::V1::Accounts::BulkActionsController < Api::V1::Accounts::BaseControll

  private

-  def normalized_type
-    params[:type].to_s.camelize
+  def type_matches?
+    ['Conversation'].include?(params[:type])
  end

-  def enqueue_conversation_job
-    ::BulkActionsJob.perform_later(
-      account: @current_account,
-      user: current_user,
-      params: conversation_params
-    )
-  end
-
-  def enqueue_contact_job
-    Contacts::BulkActionJob.perform_later(
-      @current_account.id,
-      current_user.id,
-      contact_params
-    )
-  end
-
-  def delete_contact_action?
-    params[:action_name] == 'delete'
-  end
-
-  def check_authorization_for_contact_action
-    authorize(Contact, :destroy?) if delete_contact_action?
-  end
-
-  def conversation_params
-    # TODO: Align conversation payloads with the `{ action_name, action_attributes }`
-    # and then remove this method in favor of a common params method.
-    base = params.permit(
-      :snoozed_until,
-      fields: [:status, :assignee_id, :team_id]
-    )
-    append_common_bulk_attributes(base)
-  end
-
-  def contact_params
-    # TODO: remove this method in favor of a common params method.
-    # once legacy conversation payloads are migrated.
-    append_common_bulk_attributes({})
-  end
-
-  def append_common_bulk_attributes(base_params)
-    # NOTE: Conversation payloads historically diverged per action. Going forward we
-    # want all objects to share a common contract: `{ action_name, action_attributes }`
-    common = params.permit(:type, :action_name, ids: [], labels: [add: [], remove: []])
-    base_params.merge(common)
+  def permitted_params
+    params.permit(:type, :snoozed_until, ids: [], fields: [:status, :assignee_id, :team_id], labels: [add: [], remove: []])
  end
 end
@@ -17,8 +17,8 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
  before_action :set_include_contact_inboxes, only: [:index, :active, :search, :filter, :show, :update]

  def index
+    @contacts_count = resolved_contacts.count
    @contacts = fetch_contacts(resolved_contacts)
-    @contacts_count = @contacts.total_count
  end

  def search
@@ -29,8 +29,8 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
        OR contacts.additional_attributes->>\'company_name\' ILIKE :search',
      search: "%#{params[:q].strip}%"
    )
+    @contacts_count = contacts.count
    @contacts = fetch_contacts(contacts)
-    @contacts_count = @contacts.total_count
  end

  def import
@@ -55,8 +55,8 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
  def active
    contacts = Current.account.contacts.where(id: ::OnlineStatusTracker
                  .get_available_contact_ids(Current.account.id))
+    @contacts_count = contacts.count
    @contacts = fetch_contacts(contacts)
-    @contacts_count = @contacts.total_count
  end

  def show; end
@@ -133,14 +133,13 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
  end

  def fetch_contacts(contacts)
-    # Build includes hash to avoid separate query when contact_inboxes are needed
-    includes_hash = { avatar_attachment: [:blob] }
-    includes_hash[:contact_inboxes] = { inbox: :channel } if @include_contact_inboxes
+    contacts_with_avatar = filtrate(contacts)
+                           .includes([{ avatar_attachment: [:blob] }])
+                           .page(@current_page).per(RESULTS_PER_PAGE)

-    filtrate(contacts)
-      .includes(includes_hash)
-      .page(@current_page)
-      .per(RESULTS_PER_PAGE)
+    return contacts_with_avatar.includes([{ contact_inboxes: [:inbox] }]) if @include_contact_inboxes
+
+    contacts_with_avatar
  end

  def build_contact_inbox
@@ -5,6 +5,6 @@ class Api::V1::Accounts::Conversations::BaseController < Api::V1::Accounts::Base

  def conversation
    @conversation ||= Current.account.conversations.find_by!(display_id: params[:conversation_id])
-    authorize @conversation, :show?
+    authorize @conversation.inbox, :show?
  end
 end
@@ -160,7 +160,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro

  def conversation
    @conversation ||= Current.account.conversations.find_by!(display_id: params[:id])
-    authorize @conversation, :show?
+    authorize @conversation.inbox, :show?
  end

  def inbox
@@ -0,0 +1,81 @@
+# frozen_string_literal: true
+
+class Api::V1::Accounts::InboxAssignmentPoliciesController < Api::V1::Accounts::BaseController
+  before_action :fetch_inbox
+  before_action :check_authorization
+
+  def show
+    @inbox_assignment_policy = @inbox.inbox_assignment_policy
+
+    if @inbox_assignment_policy
+      render json: {
+        inbox_assignment_policy: serialize_inbox_assignment_policy(@inbox_assignment_policy)
+      }
+    else
+      render json: {
+        inbox_assignment_policy: nil,
+        message: 'No assignment policy assigned to this inbox'
+      }
+    end
+  end
+
+  def create
+    # Remove existing assignment if any
+    @inbox.inbox_assignment_policy&.destroy
+
+    @assignment_policy = Current.account.assignment_policies.find(params[:assignment_policy_id])
+    @inbox_assignment_policy = @inbox.build_inbox_assignment_policy(assignment_policy: @assignment_policy)
+
+    if @inbox_assignment_policy.save
+      render json: {
+        inbox_assignment_policy: serialize_inbox_assignment_policy(@inbox_assignment_policy)
+      }, status: :created
+    else
+      render json: { errors: @inbox_assignment_policy.errors.full_messages }, status: :unprocessable_entity
+    end
+  end
+
+  def destroy
+    @inbox_assignment_policy = @inbox.inbox_assignment_policy
+
+    if @inbox_assignment_policy
+      if @inbox_assignment_policy.destroy
+        head :ok
+      else
+        render json: { errors: @inbox_assignment_policy.errors.full_messages }, status: :unprocessable_entity
+      end
+    else
+      render json: { error: 'No assignment policy found for this inbox' }, status: :not_found
+    end
+  end
+
+  private
+
+  def fetch_inbox
+    @inbox = Current.account.inboxes.find(params[:inbox_id])
+  end
+
+  def check_authorization
+    authorize(@inbox, :update?)
+  end
+
+  def serialize_inbox_assignment_policy(inbox_assignment_policy)
+    {
+      id: inbox_assignment_policy.id,
+      inbox_id: inbox_assignment_policy.inbox_id,
+      assignment_policy_id: inbox_assignment_policy.assignment_policy_id,
+      assignment_policy: {
+        id: inbox_assignment_policy.assignment_policy.id,
+        name: inbox_assignment_policy.assignment_policy.name,
+        description: inbox_assignment_policy.assignment_policy.description,
+        assignment_order: inbox_assignment_policy.assignment_policy.assignment_order,
+        conversation_priority: inbox_assignment_policy.assignment_policy.conversation_priority,
+        fair_distribution_limit: inbox_assignment_policy.assignment_policy.fair_distribution_limit,
+        fair_distribution_window: inbox_assignment_policy.assignment_policy.fair_distribution_window,
+        enabled: inbox_assignment_policy.assignment_policy.enabled
+      },
+      created_at: inbox_assignment_policy.created_at,
+      updated_at: inbox_assignment_policy.updated_at
+    }
+  end
+end
@@ -1,46 +0,0 @@
-class Api::V1::Accounts::Inboxes::AssignmentPoliciesController < Api::V1::Accounts::BaseController
-  before_action :fetch_inbox
-  before_action :fetch_assignment_policy, only: [:create]
-  before_action -> { check_authorization(AssignmentPolicy) }
-  before_action :validate_assignment_policy, only: [:show, :destroy]
-
-  def show
-    @assignment_policy = @inbox.assignment_policy
-  end
-
-  def create
-    # There should be only one assignment policy for an inbox.
-    # If there is a new request to add an assignment policy, we will
-    # delete the old one and attach the new policy
-    remove_inbox_assignment_policy
-    @inbox_assignment_policy = @inbox.create_inbox_assignment_policy!(assignment_policy: @assignment_policy)
-    @assignment_policy = @inbox.assignment_policy
-  end
-
-  def destroy
-    remove_inbox_assignment_policy
-    head :ok
-  end
-
-  private
-
-  def remove_inbox_assignment_policy
-    @inbox.inbox_assignment_policy&.destroy
-  end
-
-  def fetch_inbox
-    @inbox = Current.account.inboxes.find(permitted_params[:inbox_id])
-  end
-
-  def fetch_assignment_policy
-    @assignment_policy = Current.account.assignment_policies.find(permitted_params[:assignment_policy_id])
-  end
-
-  def permitted_params
-    params.permit(:assignment_policy_id, :inbox_id)
-  end
-
-  def validate_assignment_policy
-    return render_not_found_error(I18n.t('errors.assignment_policy.not_found')) unless @inbox.assignment_policy
-  end
-end
@@ -4,8 +4,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  before_action :fetch_agent_bot, only: [:set_agent_bot]
  before_action :validate_limit, only: [:create]
  # we are already handling the authorization in fetch inbox
-  before_action :check_authorization, except: [:show, :health]
-  before_action :validate_whatsapp_cloud_channel, only: [:health]
+  before_action :check_authorization, except: [:show]

  def index
    @inboxes = policy_scope(Current.account.inboxes.order_by_name.includes(:channel, { avatar_attachment: [:blob] }))
@@ -71,22 +70,16 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  end

  def sync_templates
-    return render status: :unprocessable_entity, json: { error: 'Template sync is only available for WhatsApp channels' } unless whatsapp_channel?
+    unless @inbox.channel.is_a?(Channel::Whatsapp)
+      return render status: :unprocessable_entity, json: { error: 'Template sync is only available for WhatsApp channels' }
+    end

-    trigger_template_sync
+    Channels::Whatsapp::TemplatesSyncJob.perform_later(@inbox.channel)
    render status: :ok, json: { message: 'Template sync initiated successfully' }
  rescue StandardError => e
    render status: :internal_server_error, json: { error: e.message }
  end

-  def health
-    health_data = Whatsapp::HealthService.new(@inbox.channel).fetch_health_status
-    render json: health_data
-  rescue StandardError => e
-    Rails.logger.error "[INBOX HEALTH] Error fetching health data: #{e.message}"
-    render json: { error: e.message }, status: :unprocessable_entity
-  end
-
  private

  def fetch_inbox
@@ -98,12 +91,6 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
    @agent_bot = AgentBot.find(params[:agent_bot]) if params[:agent_bot]
  end

-  def validate_whatsapp_cloud_channel
-    return if @inbox.channel.is_a?(Channel::Whatsapp) && @inbox.channel.provider == 'whatsapp_cloud'
-
-    render json: { error: 'Health data only available for WhatsApp Cloud API channels' }, status: :bad_request
-  end
-
  def create_channel
    return unless allowed_channel_types.include?(permitted_params[:channel][:type])

@@ -198,18 +185,6 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
      []
    end
  end
-
-  def whatsapp_channel?
-    @inbox.whatsapp? || (@inbox.twilio? && @inbox.channel.whatsapp?)
-  end
-
-  def trigger_template_sync
-    if @inbox.whatsapp?
-      Channels::Whatsapp::TemplatesSyncJob.perform_later(@inbox.channel)
-    elsif @inbox.twilio? && @inbox.channel.whatsapp?
-      Channels::Twilio::TemplatesSyncJob.perform_later(@inbox.channel)
-    end
-  end
 end

 Api::V1::Accounts::InboxesController.prepend_mod_with('Api::V1::Accounts::InboxesController')
@@ -22,7 +22,7 @@ class Api::V1::Accounts::Integrations::DyteController < Api::V1::Accounts::BaseC
  private

  def authorize_request
-    authorize @conversation, :show?
+    authorize @conversation.inbox, :show?
  end

  def render_response(response)
@@ -0,0 +1,148 @@
+# frozen_string_literal: true
+
+class Api::V1::Accounts::LeavesController < Api::V1::Accounts::BaseController
+  before_action :fetch_leave, only: [:show, :update, :destroy, :approve, :reject]
+  before_action -> { check_authorization(Leave) }, only: [:index, :create]
+  before_action :authorize_leave, only: [:show, :update, :destroy]
+  before_action :authorize_approval, only: [:approve, :reject]
+
+  def index
+    @leaves = leave_service.list(filter_params)
+    render json: { leaves: serialize_leaves(@leaves) }
+  end
+
+  def show
+    render json: { leave: serialize_leave(@leave) }
+  end
+
+  def create
+    account_user = find_or_authorize_account_user
+    service = Leaves::LeaveService.new(
+      account: Current.account,
+      account_user: account_user,
+      current_user: Current.user
+    )
+
+    result = service.create(leave_params)
+
+    if result[:success]
+      render json: { leave: serialize_leave(result[:leave]) }, status: :created
+    else
+      render json: { errors: result[:errors] }, status: :unprocessable_entity
+    end
+  end
+
+  def update
+    result = leave_service.update(@leave, leave_params)
+
+    if result[:success]
+      render json: { leave: serialize_leave(result[:leave]) }
+    else
+      render json: { errors: result[:errors] }, status: :unprocessable_entity
+    end
+  end
+
+  def destroy
+    if @leave.destroy
+      head :ok
+    else
+      render json: { errors: @leave.errors.full_messages }, status: :unprocessable_entity
+    end
+  end
+
+  def approve
+    service = Leaves::LeaveApprovalService.new(leave: @leave, approver: Current.user)
+    result = service.approve(params[:comments])
+
+    if result[:success]
+      render json: { leave: serialize_leave(result[:leave]) }
+    else
+      render json: { errors: result[:errors] }, status: :unprocessable_entity
+    end
+  end
+
+  def reject
+    service = Leaves::LeaveApprovalService.new(leave: @leave, approver: Current.user)
+    result = service.reject(params[:reason])
+
+    if result[:success]
+      render json: { leave: serialize_leave(result[:leave]) }
+    else
+      render json: { errors: result[:errors] }, status: :unprocessable_entity
+    end
+  end
+
+  private
+
+  def fetch_leave
+    @leave = Current.account.leaves.find(params[:id])
+  end
+
+  def authorize_leave
+    authorize @leave
+  end
+
+  def authorize_approval
+    authorize @leave, :approve?
+  end
+
+  def find_or_authorize_account_user
+    if params[:user_id].present? && Current.account_user.administrator?
+      user = Current.account.users.find(params[:user_id])
+      Current.account.account_users.find_by!(user: user)
+    else
+      Current.account.account_users.find_by!(user: Current.user)
+    end
+  end
+
+  def leave_service
+    @leave_service ||= if @leave
+                         Leaves::LeaveService.new(
+                           account: Current.account,
+                           account_user: @leave.account_user,
+                           current_user: Current.user
+                         )
+                       else
+                         # For index action, we don't have a specific leave
+                         Leaves::LeaveService.new(
+                           account: Current.account,
+                           account_user: nil,
+                           current_user: Current.user
+                         )
+                       end
+  end
+
+  def leave_params
+    params.require(:leave).permit(:start_date, :end_date, :leave_type, :reason)
+  end
+
+  def filter_params
+    params.permit(:status, :leave_type, :start_date, :end_date, :user_id)
+  end
+
+  def serialize_leave(leave)
+    {
+      id: leave.id,
+      start_date: leave.start_date,
+      end_date: leave.end_date,
+      leave_type: leave.leave_type,
+      status: leave.status,
+      reason: leave.reason,
+      days_count: leave.days_count,
+      approved_by: leave.approved_by&.name,
+      approved_at: leave.approved_at,
+      user: {
+        id: leave.user.id,
+        name: leave.user.name,
+        email: leave.user.email,
+        avatar_url: leave.user.avatar_url
+      },
+      created_at: leave.created_at,
+      updated_at: leave.updated_at
+    }
+  end
+
+  def serialize_leaves(leaves)
+    leaves.map { |leave| serialize_leave(leave) }
+  end
+end
@@ -26,8 +26,9 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
      @portal.update!(portal_params.merge(live_chat_widget_params)) if params[:portal].present?
      # @portal.custom_domain = parsed_custom_domain
      process_attached_logo if params[:blob_id].present?
-    rescue ActiveRecord::RecordInvalid => e
-      render_record_invalid(e)
+    rescue StandardError => e
+      Rails.logger.error e
+      render json: { error: @portal.errors.messages }.to_json, status: :unprocessable_entity
    end
  end

@@ -46,20 +47,6 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
    head :ok
  end

-  def send_instructions
-    email = permitted_params[:email]
-    return render_could_not_create_error(I18n.t('portals.send_instructions.email_required')) if email.blank?
-    return render_could_not_create_error(I18n.t('portals.send_instructions.invalid_email_format')) unless valid_email?(email)
-    return render_could_not_create_error(I18n.t('portals.send_instructions.custom_domain_not_configured')) if @portal.custom_domain.blank?
-
-    PortalInstructionsMailer.send_cname_instructions(
-      portal: @portal,
-      recipient_email: email
-    ).deliver_later
-
-    render json: { message: I18n.t('portals.send_instructions.instructions_sent_successfully') }, status: :ok
-  end
-
  def process_attached_logo
    blob_id = params[:blob_id]
    blob = ActiveStorage::Blob.find_by(id: blob_id)
@@ -73,20 +60,19 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
  end

  def permitted_params
-    params.permit(:id, :email)
+    params.permit(:id)
  end

  def portal_params
    params.require(:portal).permit(
-      :id, :account_id, :color, :custom_domain, :header_text, :homepage_link,
+      :account_id, :color, :custom_domain, :header_text, :homepage_link,
      :name, :page_title, :slug, :archived, { config: [:default_locale, { allowed_locales: [] }] }
    )
  end

  def live_chat_widget_params
    permitted_params = params.permit(:inbox_id)
-    return {} unless permitted_params.key?(:inbox_id)
-    return { channel_web_widget_id: nil } if permitted_params[:inbox_id].blank?
+    return {} if permitted_params[:inbox_id].blank?

    inbox = Inbox.find(permitted_params[:inbox_id])
    return {} unless inbox.web_widget?
@@ -102,10 +88,4 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
    domain = URI.parse(@portal.custom_domain)
    domain.is_a?(URI::HTTP) ? domain.host : @portal.custom_domain
  end
-
-  def valid_email?(email)
-    ValidEmail2::Address.new(email).valid?
-  end
 end
-
-Api::V1::Accounts::PortalsController.prepend_mod_with('Api::V1::Accounts::PortalsController')
@@ -0,0 +1,101 @@
+# frozen_string_literal: true
+
+class Api::V1::Accounts::Reports::AssignmentMetricsController < Api::V1::Accounts::BaseController
+  include AssignmentMetricsHelper
+  include DistributionMetrics
+
+  before_action :check_authorization
+  before_action :validate_date_range
+
+  def index
+    @metrics = metrics_service.compute_assignment_metrics
+    render json: { assignment_metrics: @metrics }
+  end
+
+  def agent_history
+    history_service = Reports::AgentHistoryService.new(Current.account, params)
+
+    if params[:agent_id].present?
+      @agent = Current.account.users.find(params[:agent_id])
+      @assignment_history = history_service.fetch_agent_assignment_history(@agent)
+
+      render json: {
+        agent: serialize_agent(@agent),
+        assignment_history: @assignment_history,
+        meta: pagination_meta
+      }
+    else
+      agents_summary = history_service.compute_all_agents_history
+      render json: { agents_history: agents_summary }
+    end
+  end
+
+  def policy_performance
+    @policies = Current.account.assignment_policies.includes(:inboxes)
+    performance_data = @policies.map do |policy|
+      metrics_service.compute_policy_performance(policy)
+    end
+
+    render json: { policy_performance: performance_data }
+  end
+
+  def agent_utilization
+    agents = Current.account.users.joins(:account_users).where(account_users: { role: %w[agent administrator] })
+    utilization_data = agents.map do |agent|
+      metrics_service.compute_agent_utilization(agent)
+    end
+
+    render json: { agent_utilization: utilization_data }
+  end
+
+  def assignment_distribution
+    distribution_data = {
+      by_inbox: metrics_service.compute_distribution_by_inbox,
+      by_team: metrics_service.compute_distribution_by_team,
+      by_hour: metrics_service.compute_distribution_by_hour,
+      by_day_of_week: compute_distribution_by_day_of_week
+    }
+
+    render json: { assignment_distribution: distribution_data }
+  end
+
+  def export
+    type = params[:type] || 'csv'
+    data = metrics_service.compute_assignment_metrics
+
+    case type
+    when 'csv'
+      export_service = Reports::AssignmentExportService.new(data)
+      send_data export_service.generate_csv, filename: "assignment_metrics_#{Date.current}.csv", type: 'text/csv'
+    when 'json'
+      send_data data.to_json, filename: "assignment_metrics_#{Date.current}.json", type: 'application/json'
+    else
+      render json: { error: 'Unsupported export type' }, status: :bad_request
+    end
+  end
+
+  private
+
+  def validate_date_range
+    return if params[:since].blank? || params[:until].blank?
+
+    start_date = Date.parse(params[:since])
+    end_date = Date.parse(params[:until])
+
+    if start_date > end_date
+      render json: { error: 'Start date must be before end date' }, status: :unprocessable_entity
+    elsif (end_date - start_date).to_i > 365
+      render json: { error: 'Date range cannot exceed 365 days' }, status: :unprocessable_entity
+    end
+  rescue Date::Error
+    render json: { error: 'Invalid date format' }, status: :unprocessable_entity
+  end
+
+  def check_authorization
+    authorize Current.account, :show_metrics?
+  end
+
+  def metrics_service
+    @metrics_service ||= Reports::AssignmentMetricsService.new(Current.account, params)
+  end
+end
@@ -1,9 +1,8 @@
 class Api::V1::Accounts::Whatsapp::AuthorizationsController < Api::V1::Accounts::BaseController
-  before_action :fetch_and_validate_inbox, if: -> { params[:inbox_id].present? }
+  before_action :validate_feature_enabled!

  # POST /api/v1/accounts/:account_id/whatsapp/authorization
-  # Handles both initial authorization and reauthorization
-  # If inbox_id is present in params, it performs reauthorization
+  # Handles the embedded signup callback data from the Facebook SDK
  def create
    validate_embedded_signup_params!
    channel = process_embedded_signup
@@ -17,42 +16,21 @@ class Api::V1::Accounts::Whatsapp::AuthorizationsController < Api::V1::Accounts:
  def process_embedded_signup
    service = Whatsapp::EmbeddedSignupService.new(
      account: Current.account,
-      params: params.permit(:code, :business_id, :waba_id, :phone_number_id).to_h.symbolize_keys,
-      inbox_id: params[:inbox_id]
+      code: params[:code],
+      business_id: params[:business_id],
+      waba_id: params[:waba_id],
+      phone_number_id: params[:phone_number_id]
    )
    service.perform
  end

-  def fetch_and_validate_inbox
-    @inbox = Current.account.inboxes.find(params[:inbox_id])
-    validate_reauthorization_required
-  end
-
-  def validate_reauthorization_required
-    return if @inbox.channel.reauthorization_required? || can_upgrade_to_embedded_signup?
-
-    render json: {
-      success: false,
-      message: I18n.t('inbox.reauthorization.not_required')
-    }, status: :unprocessable_entity
-  end
-
-  def can_upgrade_to_embedded_signup?
-    channel = @inbox.channel
-    return false unless channel.provider == 'whatsapp_cloud'
-
-    true
-  end
-
  def render_success_response(inbox)
-    response = {
+    render json: {
      success: true,
      id: inbox.id,
      name: inbox.name,
      channel_type: 'whatsapp'
    }
-    response[:message] = I18n.t('inbox.reauthorization.success') if params[:inbox_id].present?
-    render json: response
  end

  def render_error_response(error)
@@ -64,6 +42,15 @@ class Api::V1::Accounts::Whatsapp::AuthorizationsController < Api::V1::Accounts:
    }, status: :unprocessable_entity
  end

+  def validate_feature_enabled!
+    return if Current.account.feature_whatsapp_embedded_signup?
+
+    render json: {
+      success: false,
+      error: 'WhatsApp embedded signup is not enabled for this account'
+    }, status: :forbidden
+  end
+
  def validate_embedded_signup_params!
    missing_params = []
    missing_params << 'code' if params[:code].blank?
@@ -1,68 +0,0 @@
-class Api::V1::Profile::MfaController < Api::BaseController
-  before_action :check_mfa_feature_available
-  before_action :check_mfa_enabled, only: [:destroy, :backup_codes]
-  before_action :check_mfa_disabled, only: [:create, :verify]
-  before_action :validate_otp, only: [:verify, :backup_codes, :destroy]
-  before_action :validate_password, only: [:destroy]
-
-  def show; end
-
-  def create
-    mfa_service.enable_two_factor!
-  end
-
-  def verify
-    @backup_codes = mfa_service.verify_and_activate!
-  end
-
-  def destroy
-    mfa_service.disable_two_factor!
-  end
-
-  def backup_codes
-    @backup_codes = mfa_service.generate_backup_codes!
-  end
-
-  private
-
-  def mfa_service
-    @mfa_service ||= Mfa::ManagementService.new(user: current_user)
-  end
-
-  def check_mfa_enabled
-    render_could_not_create_error(I18n.t('errors.mfa.not_enabled')) unless current_user.mfa_enabled?
-  end
-
-  def check_mfa_feature_available
-    return if Chatwoot.mfa_enabled?
-
-    render json: {
-      error: I18n.t('errors.mfa.feature_unavailable')
-    }, status: :forbidden
-  end
-
-  def check_mfa_disabled
-    render_could_not_create_error(I18n.t('errors.mfa.already_enabled')) if current_user.mfa_enabled?
-  end
-
-  def validate_otp
-    authenticated = Mfa::AuthenticationService.new(
-      user: current_user,
-      otp_code: mfa_params[:otp_code]
-    ).authenticate
-
-    return if authenticated
-
-    render_could_not_create_error(I18n.t('errors.mfa.invalid_code'))
-  end
-
-  def validate_password
-    return if current_user.valid_password?(mfa_params[:password])
-
-    render_could_not_create_error(I18n.t('errors.mfa.invalid_credentials'))
-  end
-
-  def mfa_params
-    params.permit(:otp_code, :password)
-  end
-end
@@ -9,7 +9,7 @@ class Api::V1::Widget::ConfigsController < Api::V1::Widget::BaseController
  private

  def set_global_config
-    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL', 'INSTALLATION_NAME')
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL')
  end

  def set_contact
@@ -14,7 +14,6 @@ module AccessTokenAuthHelper
    ensure_access_token
    render_unauthorized('Invalid Access Token') && return if @access_token.blank?

-    # NOTE: This ensures that current_user is set and available for the rest of the controller actions
    @resource = @access_token.owner
    Current.user = @resource if allowed_current_user_type?(@resource)
  end
@@ -0,0 +1,117 @@
+# frozen_string_literal: true
+
+module AssignmentMetricsHelper
+  extend ActiveSupport::Concern
+
+  private
+
+  def compute_summary_metrics
+    conversations = filter_conversations_by_date_range
+
+    {
+      total_assignments: conversations.count,
+      average_assignment_time: calculate_average_assignment_time(conversations),
+      assignments_per_agent: calculate_assignments_per_agent(conversations),
+      unassigned_conversations: Current.account.conversations.open.unassigned.count,
+      policies_active: Current.account.assignment_policies.enabled.count
+    }
+  end
+
+  def compute_inbox_metrics
+    inboxes = params[:inbox_id].present? ? Current.account.inboxes.where(id: params[:inbox_id]) : Current.account.inboxes
+
+    inboxes.map do |inbox|
+      conversations = filter_conversations_by_date_range.where(inbox_id: inbox.id)
+      {
+        inbox_id: inbox.id,
+        inbox_name: inbox.name,
+        total_assignments: conversations.count,
+        average_assignment_time: calculate_average_assignment_time(conversations),
+        unique_agents: conversations.where.not(assignee_id: nil).distinct.count(:assignee_id),
+        assignment_policy: inbox.assignment_policy&.name
+      }
+    end
+  end
+
+  def compute_agent_metrics
+    agents = Current.account.users.joins(:account_users).where(account_users: { role: %w[agent administrator] })
+
+    agents.map do |agent|
+      conversations = filter_conversations_by_date_range.where(assignee_id: agent.id)
+      {
+        agent_id: agent.id,
+        agent_name: agent.name,
+        agent_email: agent.email,
+        assignment_count: conversations.count,
+        average_resolution_time: calculate_average_resolution_time(conversations),
+        current_load: agent.assigned_conversations.open.count,
+        capacity_utilization: compute_agent_capacity_utilization(agent)
+      }
+    end
+  end
+
+  def compute_policy_metrics
+    Current.account.assignment_policies.enabled.map do |policy|
+      compute_policy_performance(policy)
+    end
+  end
+
+  def filter_conversations_by_date_range
+    Current.account.conversations.where(created_at: date_range)
+  end
+
+  def date_range
+    @date_range ||= params[:since]..params[:until]
+  end
+
+  def calculate_average_assignment_time(_conversations)
+    # Implementation
+    0
+  end
+
+  def calculate_assignments_per_agent(conversations)
+    agents_count = conversations.where.not(assignee_id: nil).distinct.count(:assignee_id)
+    return 0 if agents_count.zero?
+
+    (conversations.count.to_f / agents_count).round(2)
+  end
+
+  def calculate_average_resolution_time(_conversations)
+    # Implementation
+    0
+  end
+
+  def compute_agent_capacity_utilization(_agent)
+    # Implementation
+    0.0
+  end
+
+  def calculate_assignment_success_rate(_conversations)
+    # Implementation
+    100.0
+  end
+
+  def serialize_agent(agent)
+    {
+      id: agent.id,
+      name: agent.name,
+      email: agent.email
+    }
+  end
+
+  def group_by_hour(conversations)
+    conversations.group_by_hour(:created_at).count
+  end
+
+  def group_by_day(conversations)
+    conversations.group_by_day(:created_at).count
+  end
+
+  def group_by_week(conversations)
+    conversations.group_by_week(:created_at).count
+  end
+
+  def group_by_month(conversations)
+    conversations.group_by_month(:created_at).count
+  end
+end
@@ -0,0 +1,92 @@
+# frozen_string_literal: true
+
+module DistributionMetrics
+  extend ActiveSupport::Concern
+
+  def compute_distribution_by_day_of_week
+    filter_conversations_by_date_range
+      .group_by_day_of_week(:created_at)
+      .count
+  end
+
+  def compute_policy_performance(policy)
+    inbox_ids = policy.inboxes.pluck(:id)
+    conversations = filter_conversations_by_date_range.where(inbox_id: inbox_ids)
+
+    {
+      policy_id: policy.id,
+      policy_name: policy.name,
+      assignment_order: policy.assignment_order,
+      total_assignments: conversations.count,
+      average_assignment_time: calculate_average_assignment_time(conversations),
+      success_rate: calculate_assignment_success_rate(conversations),
+      inbox_count: inbox_ids.count
+    }
+  end
+
+  def compute_agent_utilization(agent)
+    capacity_policy = agent.account_users.first&.agent_capacity_policy
+    assigned_conversations = agent.assigned_conversations.open.count
+
+    utilization = if capacity_policy
+                    policy_limit = capacity_policy.inbox_capacity_limits.sum(:conversation_limit)
+                    policy_limit.positive? ? (assigned_conversations.to_f / policy_limit * 100).round(2) : 0
+                  else
+                    0
+                  end
+
+    {
+      agent: serialize_agent(agent),
+      assigned_conversations: assigned_conversations,
+      capacity_policy: capacity_policy&.name,
+      utilization_percentage: utilization,
+      available_capacity: capacity_policy ? capacity_policy.inbox_capacity_limits.sum(:conversation_limit) - assigned_conversations : nil
+    }
+  end
+
+  def compute_distribution_by_inbox
+    filter_conversations_by_date_range
+      .joins(:inbox)
+      .group('inboxes.id', 'inboxes.name')
+      .count
+      .map { |k, v| { inbox_id: k[0], inbox_name: k[1], count: v } }
+  end
+
+  def compute_distribution_by_team
+    filter_conversations_by_date_range
+      .joins(assignee: { team_members: :team })
+      .group('teams.id', 'teams.name')
+      .count
+      .map { |k, v| { team_id: k[0], team_name: k[1], count: v } }
+  end
+
+  def compute_distribution_by_hour
+    filter_conversations_by_date_range
+      .group_by_hour_of_day(:created_at)
+      .count
+  end
+
+  def calculate_average_resolution_time(conversations)
+    resolved = conversations.resolved
+    return 0 if resolved.empty?
+
+    total_time = resolved.sum { |c| (c.last_activity_at - c.created_at) / 1.hour }
+    (total_time / resolved.count).round(2)
+  end
+
+  def calculate_assignment_success_rate(conversations)
+    total = conversations.count
+    return 0.0 if total.zero?
+
+    successful = conversations.where(status: %w[resolved snoozed]).count
+    (successful.to_f / total * 100).round(2)
+  end
+
+  def pagination_meta
+    {
+      current_page: params[:page] || 1,
+      per_page: params[:per_page] || 50,
+      total_count: @assignment_history&.total_count || 0
+    }
+  end
+end
@@ -4,28 +4,17 @@ module SwitchLocale
  private

  def switch_locale(&)
-    # Priority is for locale set in query string (mostly for widget/from js sdk)
+    # priority is for locale set in query string (mostly for widget/from js sdk)
    locale ||= params[:locale]

-    # Use the user's locale if available
-    locale ||= locale_from_user
-
-    # Use the locale from a custom domain if applicable
    locale ||= locale_from_custom_domain
-
    # if locale is not set in account, let's use DEFAULT_LOCALE env variable
    locale ||= ENV.fetch('DEFAULT_LOCALE', nil)
-
    set_locale(locale, &)
  end

  def switch_locale_using_account_locale(&)
-    # Get the locale from the user first
-    locale = locale_from_user
-
-    # Fallback to the account's locale if the user's locale is not set
-    locale ||= locale_from_account(@current_account)
-
+    locale = locale_from_account(@current_account)
    set_locale(locale, &)
  end

@@ -43,12 +32,6 @@ module SwitchLocale
    @portal.default_locale
  end

-  def locale_from_user
-    return unless @user
-
-    @user.ui_settings&.dig('locale')
-  end
-
  def set_locale(locale, &)
    safe_locale = validate_and_get_locale(locale)
    # Ensure locale won't bleed into other requests
@@ -66,7 +66,7 @@ class DashboardController < ActionController::Base
      ENABLE_ACCOUNT_SIGNUP: GlobalConfigService.load('ENABLE_ACCOUNT_SIGNUP', 'false'),
      FB_APP_ID: GlobalConfigService.load('FB_APP_ID', ''),
      INSTAGRAM_APP_ID: GlobalConfigService.load('INSTAGRAM_APP_ID', ''),
-      FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v18.0'),
+      FACEBOOK_API_VERSION: GlobalConfigService.load('FACEBOOK_API_VERSION', 'v17.0'),
      WHATSAPP_APP_ID: GlobalConfigService.load('WHATSAPP_APP_ID', ''),
      WHATSAPP_CONFIGURATION_ID: GlobalConfigService.load('WHATSAPP_CONFIGURATION_ID', ''),
      IS_ENTERPRISE: ChatwootApp.enterprise?,
@@ -19,19 +19,6 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
    redirect_to login_page_url(email: encoded_email, sso_auth_token: @resource.generate_sso_auth_token)
  end

-  def sign_in_user_on_mobile
-    @resource.skip_confirmation! if confirmable_enabled?
-
-    # once the resource is found and verified
-    # we can just send them to the login page again with the SSO params
-    # that will log them in
-    encoded_email = ERB::Util.url_encode(@resource.email)
-    params = { email: encoded_email, sso_auth_token: @resource.generate_sso_auth_token }.to_query
-
-    mobile_deep_link_base = GlobalConfigService.load('MOBILE_DEEP_LINK_BASE', 'chatwootapp')
-    redirect_to "#{mobile_deep_link_base}://auth/saml?#{params}", allow_other_host: true
-  end
-
  def sign_up_user
    return redirect_to login_page_url(error: 'no-account-found') unless account_signup_allowed?
    return redirect_to login_page_url(error: 'business-account-only') unless validate_signup_email_is_business_domain?
@@ -60,8 +47,10 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
  end

  def get_resource_from_auth_hash # rubocop:disable Naming/AccessorMethodName
-    email = auth_hash.dig('info', 'email')
-    @resource = resource_class.from_email(email)
+    # find the user with their email instead of UID and token
+    @resource = resource_class.where(
+      email: auth_hash['info']['email']
+    ).first
  end

  def validate_signup_email_is_business_domain?
@@ -86,5 +75,3 @@ class DeviseOverrides::OmniauthCallbacksController < DeviseTokenAuth::OmniauthCa
    'user'
  end
 end
-
-DeviseOverrides::OmniauthCallbacksController.prepend_mod_with('DeviseOverrides::OmniauthCallbacksController')
@@ -44,5 +44,3 @@ class DeviseOverrides::PasswordsController < Devise::PasswordsController
    }, status: status
  end
 end
-
-DeviseOverrides::PasswordsController.prepend_mod_with('DeviseOverrides::PasswordsController')
@@ -9,14 +9,14 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
  end

  def create
-    return handle_mfa_verification if mfa_verification_request?
-    return handle_sso_authentication if sso_authentication_request?
-
-    user = find_user_for_authentication
-    return handle_mfa_required(user) if user&.mfa_enabled?
-
-    # Only proceed with standard authentication if no MFA is required
-    super
+    # Authenticate user via the temporary sso auth token
+    if params[:sso_auth_token].present? && @resource.present?
+      authenticate_resource_with_sso_token
+      yield @resource if block_given?
+      render_create_success
+    else
+      super
+    end
  end

  def render_create_success
@@ -25,31 +25,6 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController

  private

-  def find_user_for_authentication
-    return nil unless params[:email].present? && params[:password].present?
-
-    normalized_email = params[:email].strip.downcase
-    user = User.from_email(normalized_email)
-    return nil unless user&.valid_password?(params[:password])
-    return nil unless user.active_for_authentication?
-
-    user
-  end
-
-  def mfa_verification_request?
-    params[:mfa_token].present?
-  end
-
-  def sso_authentication_request?
-    params[:sso_auth_token].present? && @resource.present?
-  end
-
-  def handle_sso_authentication
-    authenticate_resource_with_sso_token
-    yield @resource if block_given?
-    render_create_success
-  end
-
  def login_page_url(error: nil)
    frontend_url = ENV.fetch('FRONTEND_URL', nil)

@@ -71,41 +46,6 @@ class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
    user = User.from_email(params[:email])
    @resource = user if user&.valid_sso_auth_token?(params[:sso_auth_token])
  end
-
-  def handle_mfa_required(user)
-    render json: {
-      mfa_required: true,
-      mfa_token: Mfa::TokenService.new(user: user).generate_token
-    }, status: :partial_content
-  end
-
-  def handle_mfa_verification
-    user = Mfa::TokenService.new(token: params[:mfa_token]).verify_token
-    return render_mfa_error('errors.mfa.invalid_token', :unauthorized) unless user
-
-    authenticated = Mfa::AuthenticationService.new(
-      user: user,
-      otp_code: params[:otp_code],
-      backup_code: params[:backup_code]
-    ).authenticate
-
-    return render_mfa_error('errors.mfa.invalid_code') unless authenticated
-
-    sign_in_mfa_user(user)
-  end
-
-  def sign_in_mfa_user(user)
-    @resource = user
-    @token = @resource.create_token
-    @resource.save!
-
-    sign_in(:user, @resource, store: false, bypass: false)
-    render_create_success
-  end
-
-  def render_mfa_error(message_key, status = :bad_request)
-    render json: { error: I18n.t(message_key) }, status: status
-  end
 end

 DeviseOverrides::SessionsController.prepend_mod_with('DeviseOverrides::SessionsController')
@@ -1,11 +1,4 @@
 class Platform::Api::V1::AccountsController < PlatformController
-  def index
-    @resources = @platform_app.platform_app_permissibles
-                              .where(permissible_type: 'Account')
-                              .includes(:permissible)
-                              .map(&:permissible)
-  end
-
  def show; end

  def create
@@ -3,7 +3,7 @@ class Public::Api::V1::Inboxes::ConversationsController < Public::Api::V1::Inbox
  before_action :set_conversation, only: [:toggle_typing, :update_last_seen, :show, :toggle_status]

  def index
-    @conversations = @contact_inbox.hmac_verified? ? @contact_inbox.contact.conversations : @contact_inbox.conversations
+    @conversations = @contact_inbox.hmac_verified? ? @contact.conversations : @contact_inbox.conversations
  end

  def show; end
@@ -58,6 +58,6 @@ class Public::Api::V1::Portals::BaseController < PublicController
  end

  def set_global_config
-    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'BRAND_URL', 'INSTALLATION_NAME')
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'BRAND_URL')
  end
 end
@@ -17,12 +17,7 @@ class SlackUploadsController < ApplicationController
  end

  def blob_url
-    # Only generate representations for images
-    if @blob.content_type.start_with?('image/')
-      url_for(@blob.representation(resize_to_fill: [250, nil]))
-    else
-      url_for(@blob)
-    end
+    url_for(@blob.representation(resize_to_fill: [250, nil]))
  end

  def avatar_url
@@ -13,11 +13,11 @@ class SuperAdmin::UsersController < SuperAdmin::ApplicationController
      redirect_to new_super_admin_user_path, notice: notice
    end
  end
-
-  def update
-    requested_resource.skip_reconfirmation! if resource_params[:confirmed_at].present?
-    super
-  end
+  #
+  # def update
+  #   super
+  #   send_foo_updated_email(requested_resource)
+  # end

  # Override this method to specify custom lookup behavior.
  # This will be used to set the resource for the `show`, `edit`, and `update`
@@ -5,6 +5,6 @@ class Survey::ResponsesController < ActionController::Base
  private

  def set_global_config
-    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL', 'INSTALLATION_NAME')
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL')
  end
 end
@@ -30,8 +30,7 @@ class Twilio::CallbackController < ApplicationController
      :NumMedia,
      :Latitude,
      :Longitude,
-      :MessageType,
-      :ProfileName
+      :MessageType
    )
  end
 end
@@ -14,7 +14,7 @@ class WidgetsController < ActionController::Base
  private

  def set_global_config
-    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL', 'DIRECT_UPLOADS_ENABLED', 'INSTALLATION_NAME')
+    @global_config = GlobalConfig.get('LOGO_THUMBNAIL', 'BRAND_NAME', 'WIDGET_BRAND_URL', 'DIRECT_UPLOADS_ENABLED')
  end

  def set_web_widget
@@ -70,12 +70,7 @@ class WidgetsController < ActionController::Base
  end

  def allow_iframe_requests
-    if @web_widget.allowed_domains.blank?
-      response.headers.delete('X-Frame-Options')
-    else
-      domains = @web_widget.allowed_domains.split(',').map(&:strip).join(' ')
-      response.headers['Content-Security-Policy'] = "frame-ancestors #{domains}"
-    end
+    response.headers.delete('X-Frame-Options')
  end
 end

@@ -59,11 +59,11 @@ class UserDashboard < Administrate::BaseDashboard
  SHOW_PAGE_ATTRIBUTES = %i[
    id
    avatar_url
+    unconfirmed_email
    name
    type
    display_name
    email
-    unconfirmed_email
    created_at
    updated_at
    confirmed_at
@@ -6,54 +6,19 @@ class EmailChannelFinder
  end

  def perform
-    channel_from_primary_recipients || channel_from_bcc_recipients
-  end
+    channel = nil

-  private
+    recipient_mails.each do |email|
+      normalized_email = normalize_email_with_plus_addressing(email)
+      channel = Channel::Email.find_by('lower(email) = ? OR lower(forward_to_email) = ?', normalized_email, normalized_email)

-  def channel_from_primary_recipients
-    primary_recipient_emails.each do |email|
-      channel = channel_from_email(email)
-      return channel if channel.present?
+      break if channel.present?
    end
-
-    nil
+    channel
  end

-  def channel_from_bcc_recipients
-    bcc_recipient_emails.each do |email|
-      channel = channel_from_email(email)
-
-      # Skip if BCC processing is disabled for this account
-      next if channel && !allow_bcc_processing?(channel.account_id)
-
-      return channel if channel.present?
-    end
-
-    nil
-  end
-
-  def primary_recipient_emails
-    (@email_object.to.to_a + @email_object.cc.to_a + [@email_object['X-Original-To'].try(:value)]).flatten.compact
-  end
-
-  def bcc_recipient_emails
-    @email_object.bcc.to_a.flatten.compact
-  end
-
-  def channel_from_email(email)
-    normalized_email = normalize_email_with_plus_addressing(email)
-    Channel::Email.find_by('lower(email) = ? OR lower(forward_to_email) = ?', normalized_email, normalized_email)
-  end
-
-  def bcc_processing_skipped_accounts
-    config_value = GlobalConfigService.load('SKIP_INCOMING_BCC_PROCESSING', '')
-    return [] if config_value.blank?
-
-    config_value.split(',').map(&:to_i)
-  end
-
-  def allow_bcc_processing?(account_id)
-    bcc_processing_skipped_accounts.exclude?(account_id)
+  def recipient_mails
+    recipient_addresses = @email_object.to.to_a + @email_object.cc.to_a + @email_object.bcc.to_a + [@email_object['X-Original-To'].try(:value)]
+    recipient_addresses.flatten.compact
  end
 end
@@ -15,13 +15,7 @@ class NotificationFinder
  end

  def unread_count
-    if type_included?('read')
-      # If we're including read notifications, filter to unread
-      @notifications.where(read_at: nil).count
-    else
-      # Already filtered to unread notifications, just count
-      @notifications.count
-    end
+    @notifications.where(read_at: nil).count
  end

  def count
@@ -33,7 +27,7 @@ class NotificationFinder
  def set_up
    find_all_notifications
    filter_snoozed_notifications
-    filter_read_notifications
+    fitler_read_notifications
  end

  def find_all_notifications
@@ -44,7 +38,7 @@ class NotificationFinder
    @notifications = @notifications.where(snoozed_until: nil) unless type_included?('snoozed')
  end

-  def filter_read_notifications
+  def fitler_read_notifications
    @notifications = @notifications.where(read_at: nil) unless type_included?('read')
  end

@@ -1,5 +1,4 @@
 module PortalHelper
-  include UrlHelper
  def set_og_image_url(portal_name, title)
    cdn_url = GlobalConfig.get('OG_IMAGE_CDN_URL')['OG_IMAGE_CDN_URL']
    return if cdn_url.blank?
@@ -75,17 +74,6 @@ module PortalHelper
    end
  end

-  def generate_portal_brand_url(brand_url, referer)
-    url = URI.parse(brand_url.to_s)
-    query_params = Rack::Utils.parse_query(url.query)
-    query_params['utm_medium'] = 'helpcenter'
-    query_params['utm_campaign'] = 'branding'
-    query_params['utm_source'] = URI.parse(referer).host if url_valid?(referer)
-
-    url.query = query_params.to_query
-    url.to_s
-  end
-
  def render_category_content(content)
    ChatwootMarkdownRenderer.new(content).render_markdown_to_plain_text
  end
@@ -53,13 +53,13 @@ module ReportHelper
  end

  def resolutions
-    scope.reporting_events.where(account_id: account.id, name: :conversation_resolved,
-                                 created_at: range)
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_resolved,
+                                                                               conversations: { status: :resolved }, created_at: range).distinct
  end

  def bot_resolutions
-    scope.reporting_events.where(account_id: account.id, name: :conversation_bot_resolved,
-                                 created_at: range)
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_resolved,
+                                                                               conversations: { status: :resolved }, created_at: range).distinct
  end

  def bot_handoffs
@@ -18,25 +18,12 @@ module ReportingEventHelper
  end

  def last_non_human_activity(conversation)
-    # Try to get either a handoff or reopened event first
-    # These will always take precedence over any other activity
-    # Also, any of these events can happen at any time in the course of a conversation lifecycle.
-    # So we pick the latest event
-    event = ReportingEvent.where(
-      conversation_id: conversation.id,
-      name: %w[conversation_bot_handoff conversation_opened]
-    ).order(event_end_time: :desc).first
+    # check if a handoff event already exists
+    handoff_event = ReportingEvent.where(conversation_id: conversation.id, name: 'conversation_bot_handoff').last

-    return event.event_end_time if event&.event_end_time
-
-    # Fallback to bot resolved event
-    # Because this will be closest to the most accurate activity instead of conversation.created_at
-    bot_event = ReportingEvent.where(conversation_id: conversation.id, name: 'conversation_bot_resolved').last
-
-    return bot_event.event_end_time if bot_event&.event_end_time
-
-    # If no events found, return conversation creation time
-    conversation.created_at
+    # if a handoff exists, last non human activity is when the handoff ended,
+    # otherwise it's when the conversation was created
+    handoff_event&.event_end_time || conversation.created_at
  end

  private
@@ -19,7 +19,6 @@ import {
  verifyServiceWorkerExistence,
 } from './helper/pushHelper';
 import ReconnectService from 'dashboard/helper/ReconnectService';
-import { useUISettings } from 'dashboard/composables/useUISettings';

 export default {
  name: 'App',
@@ -39,14 +38,12 @@ export default {
    const { accountId } = useAccount();
    // Use the font size composable (it automatically sets up the watcher)
    const { currentFontSize } = useFontSize();
-    const { uiSettings } = useUISettings();

    return {
      router,
      store,
      currentAccountId: accountId,
      currentFontSize,
-      uiSettings,
    };
  },
  data() {
@@ -91,10 +88,7 @@ export default {
  mounted() {
    this.initializeColorTheme();
    this.listenToThemeChanges();
-    // If user locale is set, use it; otherwise use account locale
-    this.setLocale(
-      this.uiSettings?.locale || window.chatwootConfig.selectedLocale
-    );
+    this.setLocale(window.chatwootConfig.selectedLocale);
  },
  unmounted() {
    if (this.reconnectService) {
@@ -120,8 +114,7 @@ export default {
      const { locale, latest_chatwoot_version: latestChatwootVersion } =
        this.getAccount(this.currentAccountId);
      const { pubsub_token: pubsubToken } = this.currentUser || {};
-      // If user locale is set, use it; otherwise use account locale
-      this.setLocale(this.uiSettings?.locale || locale);
+      this.setLocale(locale);
      this.latestChatwootVersion = latestChatwootVersion;
      vueActionCable.init(this.store, pubsubToken);
      this.reconnectService = new ReconnectService(this.store, this.router);
@@ -143,7 +136,8 @@ export default {
  <div
    v-if="!authUIFlags.isFetching && !accountUIFlags.isFetchingItem"
    id="app"
-    class="flex flex-col w-full h-screen min-h-0"
+    class="flex-grow-0 w-full h-full min-h-0 app-wrapper"
+    :class="{ 'app-rtl--wrapper': isRTL }"
    :dir="isRTL ? 'rtl' : 'ltr'"
  >
    <UpdateBanner :latest-chatwoot-version="latestChatwootVersion" />
@@ -1,43 +1,66 @@
 /* global axios */
-
 import ApiClient from './ApiClient';

-class AgentCapacityPolicies extends ApiClient {
+export class AgentCapacityPoliciesAPI extends ApiClient {
  constructor() {
    super('agent_capacity_policies', { accountScoped: true });
  }

-  getUsers(policyId) {
-    return axios.get(`${this.url}/${policyId}/users`);
+  // GET /api/v1/accounts/:accountId/agent_capacity_policies
+  get(params = {}) {
+    return axios.get(this.url, { params });
  }

-  addUser(policyId, userData) {
-    return axios.post(`${this.url}/${policyId}/users`, {
-      user_id: userData.id,
-      capacity: userData.capacity,
+  // GET /api/v1/accounts/:accountId/agent_capacity_policies/:id
+  show(id) {
+    return axios.get(`${this.url}/${id}`);
+  }
+
+  // POST /api/v1/accounts/:accountId/agent_capacity_policies
+  create(data) {
+    return axios.post(this.url, { agent_capacity_policy: data });
+  }
+
+  // PUT /api/v1/accounts/:accountId/agent_capacity_policies/:id
+  update(id, data) {
+    return axios.put(`${this.url}/${id}`, { agent_capacity_policy: data });
+  }
+
+  // DELETE /api/v1/accounts/:accountId/agent_capacity_policies/:id
+  delete(id) {
+    return axios.delete(`${this.url}/${id}`);
+  }
+
+  // POST /api/v1/accounts/:accountId/agent_capacity_policies/:id/users
+  assignUser(id, userId) {
+    return axios.post(`${this.url}/${id}/users`, {
+      user_id: userId,
    });
  }

-  removeUser(policyId, userId) {
-    return axios.delete(`${this.url}/${policyId}/users/${userId}`);
+  // DELETE /api/v1/accounts/:accountId/agent_capacity_policies/:id/users/:userId
+  removeUser(id, userId) {
+    return axios.delete(`${this.url}/${id}/users/${userId}`);
  }

-  createInboxLimit(policyId, limitData) {
-    return axios.post(`${this.url}/${policyId}/inbox_limits`, {
-      inbox_id: limitData.inboxId,
-      conversation_limit: limitData.conversationLimit,
+  // POST /api/v1/accounts/:accountId/agent_capacity_policies/:id/inbox_limits/:inboxId
+  setInboxLimit(id, inboxId, conversationLimit) {
+    return axios.post(`${this.url}/${id}/inbox_limits/${inboxId}`, {
+      conversation_limit: conversationLimit,
    });
  }

-  updateInboxLimit(policyId, limitId, limitData) {
-    return axios.put(`${this.url}/${policyId}/inbox_limits/${limitId}`, {
-      conversation_limit: limitData.conversationLimit,
-    });
+  // DELETE /api/v1/accounts/:accountId/agent_capacity_policies/:id/inbox_limits/:inboxId
+  removeInboxLimit(id, inboxId) {
+    return axios.delete(`${this.url}/${id}/inbox_limits/${inboxId}`);
  }

-  deleteInboxLimit(policyId, limitId) {
-    return axios.delete(`${this.url}/${policyId}/inbox_limits/${limitId}`);
+  // GET /api/v1/accounts/:accountId/agents/:agentId/capacity
+  getAgentCapacity(accountId, agentId, inboxId = null) {
+    const url = `/api/v1/accounts/${accountId}/agents/${agentId}/capacity`;
+    const params = inboxId ? { inbox_id: inboxId } : {};
+    return axios.get(url, { params });
  }
 }

-export default new AgentCapacityPolicies();
+export default new AgentCapacityPoliciesAPI();
@@ -0,0 +1,52 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+export class AssignmentMetricsAPI extends ApiClient {
+  constructor() {
+    super('reports/assignment_metrics', { accountScoped: true });
+  }
+
+  // GET /api/v1/accounts/:accountId/reports/assignment_metrics
+  get(params = {}) {
+    return axios.get(this.url, { params });
+  }
+
+  // GET /api/v1/accounts/:accountId/agents/:userId/assignment_history
+  getAgentHistory(userId, params = {}) {
+    return axios.get(
+      `/api/v1/accounts/${this.accountId}/agents/${userId}/assignment_history`,
+      { params }
+    );
+  }
+
+  // Get all agents assignment history
+  getAllAgentsHistory(params = {}) {
+    return axios.get(this.url, {
+      params: { ...params, include_agent_history: true },
+    });
+  }
+
+  // Get policy performance metrics
+  getPolicyPerformance(params = {}) {
+    return axios.get(this.url, {
+      params: { ...params, include_policy_performance: true },
+    });
+  }
+
+  // Get agent utilization metrics
+  getAgentUtilization(params = {}) {
+    return axios.get(this.url, {
+      params: { ...params, include_utilization: true },
+    });
+  }
+
+  // Export report data
+  exportReport(type, params = {}) {
+    return axios.get(`${this.url}/export`, {
+      params: { type, ...params },
+      responseType: 'blob',
+    });
+  }
+}
+
+export default new AssignmentMetricsAPI();
@@ -1,36 +1,35 @@
 /* global axios */
-
 import ApiClient from './ApiClient';

-class AssignmentPolicies extends ApiClient {
+export class AssignmentPoliciesAPI extends ApiClient {
  constructor() {
    super('assignment_policies', { accountScoped: true });
  }

-  getInboxes(policyId) {
-    return axios.get(`${this.url}/${policyId}/inboxes`);
+  // GET /api/v1/accounts/:accountId/assignment_policies
+  get() {
+    return axios.get(this.url);
  }

-  setInboxPolicy(inboxId, policyId) {
-    return axios.post(
-      `/api/v1/accounts/${this.accountIdFromRoute}/inboxes/${inboxId}/assignment_policy`,
-      {
-        assignment_policy_id: policyId,
-      }
-    );
+  // GET /api/v1/accounts/:accountId/assignment_policies/:id
+  show(id) {
+    return axios.get(`${this.url}/${id}`);
  }

-  getInboxPolicy(inboxId) {
-    return axios.get(
-      `/api/v1/accounts/${this.accountIdFromRoute}/inboxes/${inboxId}/assignment_policy`
-    );
+  // POST /api/v1/accounts/:accountId/assignment_policies
+  create(data) {
+    return axios.post(this.url, { assignment_policy: data });
  }

-  removeInboxPolicy(inboxId) {
-    return axios.delete(
-      `/api/v1/accounts/${this.accountIdFromRoute}/inboxes/${inboxId}/assignment_policy`
-    );
+  // PUT /api/v1/accounts/:accountId/assignment_policies/:id
+  update(id, data) {
+    return axios.put(`${this.url}/${id}`, { assignment_policy: data });
+  }
+
+  // DELETE /api/v1/accounts/:accountId/assignment_policies/:id
+  delete(id) {
+    return axios.delete(`${this.url}/${id}`);
  }
 }

-export default new AssignmentPolicies();
+export default new AssignmentPoliciesAPI();
@@ -1,36 +0,0 @@
-/* global axios */
-import ApiClient from '../ApiClient';
-
-class CaptainCustomTools extends ApiClient {
-  constructor() {
-    super('captain/custom_tools', { accountScoped: true });
-  }
-
-  get({ page = 1, searchKey } = {}) {
-    return axios.get(this.url, {
-      params: { page, searchKey },
-    });
-  }
-
-  show(id) {
-    return axios.get(`${this.url}/${id}`);
-  }
-
-  create(data = {}) {
-    return axios.post(this.url, {
-      custom_tool: data,
-    });
-  }
-
-  update(id, data = {}) {
-    return axios.put(`${this.url}/${id}`, {
-      custom_tool: data,
-    });
-  }
-
-  delete(id) {
-    return axios.delete(`${this.url}/${id}`);
-  }
-}
-
-export default new CaptainCustomTools();
@@ -6,11 +6,11 @@ class CaptainResponses extends ApiClient {
    super('captain/assistant_responses', { accountScoped: true });
  }

-  get({ page = 1, search, assistantId, documentId, status } = {}) {
+  get({ page = 1, searchKey, assistantId, documentId, status } = {}) {
    return axios.get(this.url, {
      params: {
        page,
-        search,
+        searchKey,
        assistant_id: assistantId,
        document_id: documentId,
        status,
@@ -1,36 +0,0 @@
-/* global axios */
-import ApiClient from '../ApiClient';
-
-class CaptainScenarios extends ApiClient {
-  constructor() {
-    super('captain/assistants', { accountScoped: true });
-  }
-
-  get({ assistantId, page = 1, searchKey } = {}) {
-    return axios.get(`${this.url}/${assistantId}/scenarios`, {
-      params: { page, searchKey },
-    });
-  }
-
-  show({ assistantId, id }) {
-    return axios.get(`${this.url}/${assistantId}/scenarios/${id}`);
-  }
-
-  create({ assistantId, ...data } = {}) {
-    return axios.post(`${this.url}/${assistantId}/scenarios`, {
-      scenario: data,
-    });
-  }
-
-  update({ assistantId, id }, data = {}) {
-    return axios.put(`${this.url}/${assistantId}/scenarios/${id}`, {
-      scenario: data,
-    });
-  }
-
-  delete({ assistantId, id }) {
-    return axios.delete(`${this.url}/${assistantId}/scenarios/${id}`);
-  }
-}
-
-export default new CaptainScenarios();
@@ -1,16 +0,0 @@
-/* global axios */
-import ApiClient from '../ApiClient';
-
-class CaptainTools extends ApiClient {
-  constructor() {
-    super('captain/assistants/tools', { accountScoped: true });
-  }
-
-  get(params = {}) {
-    return axios.get(this.url, {
-      params,
-    });
-  }
-}
-
-export default new CaptainTools();
@@ -1,16 +0,0 @@
-import axios from 'axios';
-import ApiClient from './ApiClient';
-import { CHANGELOG_API_URL } from 'shared/constants/links';
-
-class ChangelogApi extends ApiClient {
-  constructor() {
-    super('changelog', { apiVersion: 'v1' });
-  }
-
-  // eslint-disable-next-line class-methods-use-this
-  fetchFromHub() {
-    return axios.get(CHANGELOG_API_URL);
-  }
-}
-
-export default new ChangelogApi();
@@ -9,13 +9,6 @@ class WhatsappChannel extends ApiClient {
  createEmbeddedSignup(params) {
    return axios.post(`${this.baseUrl()}/whatsapp/authorization`, params);
  }
-
-  reauthorizeWhatsApp({ inboxId, ...params }) {
-    return axios.post(`${this.baseUrl()}/whatsapp/authorization`, {
-      ...params,
-      inbox_id: inboxId,
-    });
-  }
 }

 export default new WhatsappChannel();
@@ -21,14 +21,6 @@ class PortalsAPI extends ApiClient {
  deleteLogo(portalSlug) {
    return axios.delete(`${this.url}/${portalSlug}/logo`);
  }
-
-  sendCnameInstructions(portalSlug, email) {
-    return axios.post(`${this.url}/${portalSlug}/send_instructions`, { email });
-  }
-
-  sslStatus(portalSlug) {
-    return axios.get(`${this.url}/${portalSlug}/ssl_status`);
-  }
 }

 export default PortalsAPI;
@@ -1,14 +0,0 @@
-/* global axios */
-import ApiClient from './ApiClient';
-
-class InboxHealthAPI extends ApiClient {
-  constructor() {
-    super('inboxes', { accountScoped: true });
-  }
-
-  getHealthStatus(inboxId) {
-    return axios.get(`${this.url}/${inboxId}/health`);
-  }
-}
-
-export default new InboxHealthAPI();
@@ -32,6 +32,16 @@ class Inboxes extends CacheEnabledApiClient {
  syncTemplates(inboxId) {
    return axios.post(`${this.url}/${inboxId}/sync_templates`);
  }
+
+  assignPolicy(inboxId, policyId) {
+    return axios.post(`${this.url}/${inboxId}/assignment_policy`, {
+      assignment_policy_id: policyId,
+    });
+  }
+
+  removePolicy(inboxId) {
+    return axios.delete(`${this.url}/${inboxId}/assignment_policy`);
+  }
 }

 export default new Inboxes();
@@ -0,0 +1,55 @@
+/* global axios */
+import ApiClient from './ApiClient';
+
+export class LeavesAPI extends ApiClient {
+  constructor() {
+    super('leaves', { accountScoped: true });
+  }
+
+  // GET /api/v1/accounts/:accountId/leaves
+  get(params = {}) {
+    return axios.get(this.url, { params });
+  }
+
+  // GET /api/v1/accounts/:accountId/leaves/:id
+  show(id) {
+    return axios.get(`${this.url}/${id}`);
+  }
+
+  // POST /api/v1/accounts/:accountId/leaves
+  create(data) {
+    return axios.post(this.url, { leave: data.leave, user_id: data.user_id });
+  }
+
+  // PUT /api/v1/accounts/:accountId/leaves/:id
+  update(id, data) {
+    return axios.put(`${this.url}/${id}`, { leave: data });
+  }
+
+  // DELETE /api/v1/accounts/:accountId/leaves/:id
+  delete(id) {
+    return axios.delete(`${this.url}/${id}`);
+  }
+
+  // POST /api/v1/accounts/:accountId/leaves/:id/approve
+  approve(id, data = {}) {
+    return axios.post(`${this.url}/${id}/approve`, data);
+  }
+
+  // POST /api/v1/accounts/:accountId/leaves/:id/reject
+  reject(id, data = {}) {
+    return axios.post(`${this.url}/${id}/reject`, data);
+  }
+
+  // GET /api/v1/accounts/:accountId/leaves/my_leaves
+  getMyLeaves(params = {}) {
+    return axios.get(`${this.url}/my_leaves`, { params });
+  }
+
+  // GET /api/v1/accounts/:accountId/leaves/pending_approvals
+  getPendingApprovals(params = {}) {
+    return axios.get(`${this.url}/pending_approvals`, { params });
+  }
+}
+
+export default new LeavesAPI();
@@ -1,28 +0,0 @@
-/* global axios */
-import ApiClient from './ApiClient';
-
-class MfaAPI extends ApiClient {
-  constructor() {
-    super('profile/mfa', { accountScoped: false });
-  }
-
-  enable() {
-    return axios.post(`${this.url}`);
-  }
-
-  verify(otpCode) {
-    return axios.post(`${this.url}/verify`, { otp_code: otpCode });
-  }
-
-  disable(password, otpCode) {
-    return axios.delete(this.url, {
-      data: { password, otp_code: otpCode },
-    });
-  }
-
-  regenerateBackupCodes(otpCode) {
-    return axios.post(`${this.url}/backup_codes`, { otp_code: otpCode });
-  }
-}
-
-export default new MfaAPI();
@@ -1,26 +0,0 @@
-/* global axios */
-import ApiClient from './ApiClient';
-
-class SamlSettingsAPI extends ApiClient {
-  constructor() {
-    super('saml_settings', { accountScoped: true });
-  }
-
-  get() {
-    return axios.get(this.url);
-  }
-
-  create(data) {
-    return axios.post(this.url, { saml_settings: data });
-  }
-
-  update(data) {
-    return axios.put(this.url, { saml_settings: data });
-  }
-
-  delete() {
-    return axios.delete(this.url);
-  }
-}
-
-export default new SamlSettingsAPI();
@@ -1,98 +0,0 @@
-import agentCapacityPolicies from '../agentCapacityPolicies';
-import ApiClient from '../ApiClient';
-
-describe('#AgentCapacityPoliciesAPI', () => {
-  it('creates correct instance', () => {
-    expect(agentCapacityPolicies).toBeInstanceOf(ApiClient);
-    expect(agentCapacityPolicies).toHaveProperty('get');
-    expect(agentCapacityPolicies).toHaveProperty('show');
-    expect(agentCapacityPolicies).toHaveProperty('create');
-    expect(agentCapacityPolicies).toHaveProperty('update');
-    expect(agentCapacityPolicies).toHaveProperty('delete');
-    expect(agentCapacityPolicies).toHaveProperty('getUsers');
-    expect(agentCapacityPolicies).toHaveProperty('addUser');
-    expect(agentCapacityPolicies).toHaveProperty('removeUser');
-    expect(agentCapacityPolicies).toHaveProperty('createInboxLimit');
-    expect(agentCapacityPolicies).toHaveProperty('updateInboxLimit');
-    expect(agentCapacityPolicies).toHaveProperty('deleteInboxLimit');
-  });
-
-  describe('API calls', () => {
-    const originalAxios = window.axios;
-    const axiosMock = {
-      get: vi.fn(() => Promise.resolve()),
-      post: vi.fn(() => Promise.resolve()),
-      put: vi.fn(() => Promise.resolve()),
-      delete: vi.fn(() => Promise.resolve()),
-    };
-
-    beforeEach(() => {
-      window.axios = axiosMock;
-      // Mock accountIdFromRoute
-      Object.defineProperty(agentCapacityPolicies, 'accountIdFromRoute', {
-        get: () => '1',
-        configurable: true,
-      });
-    });
-
-    afterEach(() => {
-      window.axios = originalAxios;
-    });
-
-    it('#getUsers', () => {
-      agentCapacityPolicies.getUsers(123);
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/agent_capacity_policies/123/users'
-      );
-    });
-
-    it('#addUser', () => {
-      const userData = { id: 456, capacity: 20 };
-      agentCapacityPolicies.addUser(123, userData);
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/agent_capacity_policies/123/users',
-        {
-          user_id: 456,
-          capacity: 20,
-        }
-      );
-    });
-
-    it('#removeUser', () => {
-      agentCapacityPolicies.removeUser(123, 456);
-      expect(axiosMock.delete).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/agent_capacity_policies/123/users/456'
-      );
-    });
-
-    it('#createInboxLimit', () => {
-      const limitData = { inboxId: 1, conversationLimit: 10 };
-      agentCapacityPolicies.createInboxLimit(123, limitData);
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/agent_capacity_policies/123/inbox_limits',
-        {
-          inbox_id: 1,
-          conversation_limit: 10,
-        }
-      );
-    });
-
-    it('#updateInboxLimit', () => {
-      const limitData = { conversationLimit: 15 };
-      agentCapacityPolicies.updateInboxLimit(123, 789, limitData);
-      expect(axiosMock.put).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/agent_capacity_policies/123/inbox_limits/789',
-        {
-          conversation_limit: 15,
-        }
-      );
-    });
-
-    it('#deleteInboxLimit', () => {
-      agentCapacityPolicies.deleteInboxLimit(123, 789);
-      expect(axiosMock.delete).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/agent_capacity_policies/123/inbox_limits/789'
-      );
-    });
-  });
-});
@@ -1,70 +0,0 @@
-import assignmentPolicies from '../assignmentPolicies';
-import ApiClient from '../ApiClient';
-
-describe('#AssignmentPoliciesAPI', () => {
-  it('creates correct instance', () => {
-    expect(assignmentPolicies).toBeInstanceOf(ApiClient);
-    expect(assignmentPolicies).toHaveProperty('get');
-    expect(assignmentPolicies).toHaveProperty('show');
-    expect(assignmentPolicies).toHaveProperty('create');
-    expect(assignmentPolicies).toHaveProperty('update');
-    expect(assignmentPolicies).toHaveProperty('delete');
-    expect(assignmentPolicies).toHaveProperty('getInboxes');
-    expect(assignmentPolicies).toHaveProperty('setInboxPolicy');
-    expect(assignmentPolicies).toHaveProperty('getInboxPolicy');
-    expect(assignmentPolicies).toHaveProperty('removeInboxPolicy');
-  });
-
-  describe('API calls', () => {
-    const originalAxios = window.axios;
-    const axiosMock = {
-      get: vi.fn(() => Promise.resolve()),
-      post: vi.fn(() => Promise.resolve()),
-      delete: vi.fn(() => Promise.resolve()),
-    };
-
-    beforeEach(() => {
-      window.axios = axiosMock;
-      // Mock accountIdFromRoute
-      Object.defineProperty(assignmentPolicies, 'accountIdFromRoute', {
-        get: () => '1',
-        configurable: true,
-      });
-    });
-
-    afterEach(() => {
-      window.axios = originalAxios;
-    });
-
-    it('#getInboxes', () => {
-      assignmentPolicies.getInboxes(123);
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/assignment_policies/123/inboxes'
-      );
-    });
-
-    it('#setInboxPolicy', () => {
-      assignmentPolicies.setInboxPolicy(456, 123);
-      expect(axiosMock.post).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/inboxes/456/assignment_policy',
-        {
-          assignment_policy_id: 123,
-        }
-      );
-    });
-
-    it('#getInboxPolicy', () => {
-      assignmentPolicies.getInboxPolicy(456);
-      expect(axiosMock.get).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/inboxes/456/assignment_policy'
-      );
-    });
-
-    it('#removeInboxPolicy', () => {
-      assignmentPolicies.removeInboxPolicy(456);
-      expect(axiosMock.delete).toHaveBeenCalledWith(
-        '/api/v1/accounts/1/inboxes/456/assignment_policy'
-      );
-    });
-  });
-});
@@ -37,6 +37,30 @@ body {
  width: 100%;
 }

+.app-wrapper {
+  @apply h-screen flex-grow-0 min-h-0 w-full;
+
+  .button--fixed-top {
+    @apply fixed ltr:right-2 rtl:left-2 top-2 flex flex-row;
+  }
+}
+
+.banner + .app-wrapper {
+  // Reduce the height of the dashboard to make room for the banner.
+  // And causing the top right green-action button to be pushed down when scrolling.
+  @apply h-[calc(100%-48px)];
+
+  .button--fixed-top {
+    @apply top-14;
+  }
+
+  .off-canvas-content {
+    .button--fixed-top {
+      @apply top-2;
+    }
+  }
+}
+
 .tooltip {
  @apply bg-n-solid-2 text-n-slate-12 py-1 px-2 z-40 text-xs rounded-md max-w-96;
 }
@@ -1,116 +0,0 @@
-<script setup>
-import AgentCapacityPolicyCard from './AgentCapacityPolicyCard.vue';
-
-const mockUsers = [
-  {
-    id: 1,
-    name: 'John Smith',
-    email: 'john.smith@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=1',
-  },
-  {
-    id: 2,
-    name: 'Sarah Johnson',
-    email: 'sarah.johnson@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=2',
-  },
-  {
-    id: 3,
-    name: 'Mike Chen',
-    email: 'mike.chen@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=3',
-  },
-  {
-    id: 4,
-    name: 'Emily Davis',
-    email: 'emily.davis@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=4',
-  },
-  {
-    id: 5,
-    name: 'Alex Rodriguez',
-    email: 'alex.rodriguez@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=5',
-  },
-];
-
-const withCount = policy => ({
-  ...policy,
-  assignedAgentCount: policy.users.length,
-});
-
-const policyA = withCount({
-  id: 1,
-  name: 'High Volume Support',
-  description:
-    'Capacity-based policy for handling high conversation volumes with experienced agents',
-  users: [mockUsers[0], mockUsers[1], mockUsers[2]],
-  isFetchingUsers: false,
-});
-
-const policyB = withCount({
-  id: 2,
-  name: 'Specialized Team',
-  description: 'Custom capacity limits for specialized support team members',
-  users: [mockUsers[3], mockUsers[4]],
-  isFetchingUsers: false,
-});
-
-const emptyPolicy = withCount({
-  id: 3,
-  name: 'New Policy',
-  description: 'Recently created policy with no assigned agents yet',
-  users: [],
-  isFetchingUsers: false,
-});
-
-const loadingPolicy = withCount({
-  id: 4,
-  name: 'Loading Policy',
-  description: 'Policy currently loading agent information',
-  users: [],
-  isFetchingUsers: true,
-});
-
-const onEdit = id => console.log('Edit policy:', id);
-const onDelete = id => console.log('Delete policy:', id);
-const onFetchUsers = id => console.log('Fetch users for policy:', id);
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/AgentCapacityPolicyCard"
-    :layout="{ type: 'grid', width: '1200px' }"
-  >
-    <Variant title="Multiple Cards (Various States)">
-      <div class="p-4 bg-n-background">
-        <div class="grid grid-cols-1 gap-4">
-          <AgentCapacityPolicyCard
-            v-bind="policyA"
-            @edit="onEdit"
-            @delete="onDelete"
-            @fetch-users="onFetchUsers"
-          />
-          <AgentCapacityPolicyCard
-            v-bind="policyB"
-            @edit="onEdit"
-            @delete="onDelete"
-            @fetch-users="onFetchUsers"
-          />
-          <AgentCapacityPolicyCard
-            v-bind="emptyPolicy"
-            @edit="onEdit"
-            @delete="onDelete"
-            @fetch-users="onFetchUsers"
-          />
-          <AgentCapacityPolicyCard
-            v-bind="loadingPolicy"
-            @edit="onEdit"
-            @delete="onDelete"
-            @fetch-users="onFetchUsers"
-          />
-        </div>
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,86 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import CardLayout from 'dashboard/components-next/CardLayout.vue';
-import CardPopover from '../components/CardPopover.vue';
-
-const props = defineProps({
-  id: { type: Number, required: true },
-  name: { type: String, default: '' },
-  description: { type: String, default: '' },
-  assignedAgentCount: { type: Number, default: 0 },
-  users: { type: Array, default: () => [] },
-  isFetchingUsers: { type: Boolean, default: false },
-});
-
-const emit = defineEmits(['edit', 'delete', 'fetchUsers']);
-
-const { t } = useI18n();
-
-const users = computed(() => {
-  return props.users.map(user => {
-    return {
-      name: user.name,
-      key: user.id,
-      email: user.email,
-      avatarUrl: user.avatarUrl,
-    };
-  });
-});
-
-const handleEdit = () => {
-  emit('edit', props.id);
-};
-
-const handleDelete = () => {
-  emit('delete', props.id);
-};
-
-const handleFetchUsers = () => {
-  if (props.users?.length > 0) return;
-  emit('fetchUsers', props.id);
-};
-</script>
-
-<template>
-  <CardLayout class="[&>div]:px-5">
-    <div class="flex flex-col gap-2 relative justify-between w-full">
-      <div class="flex items-center gap-3 justify-between w-full">
-        <div class="flex items-center gap-3">
-          <h3 class="text-base font-medium text-n-slate-12 line-clamp-1">
-            {{ name }}
-          </h3>
-          <CardPopover
-            :title="
-              t('ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.INDEX.CARD.POPOVER')
-            "
-            icon="i-lucide-users-round"
-            :count="assignedAgentCount"
-            :items="users"
-            :is-fetching="isFetchingUsers"
-            @fetch="handleFetchUsers"
-          />
-        </div>
-        <div class="flex items-center gap-2">
-          <Button
-            :label="
-              t('ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.INDEX.CARD.EDIT')
-            "
-            sm
-            slate
-            link
-            class="px-2"
-            @click="handleEdit"
-          />
-          <div class="w-px h-2.5 bg-n-slate-5" />
-          <Button icon="i-lucide-trash" sm slate ghost @click="handleDelete" />
-        </div>
-      </div>
-      <p class="text-n-slate-11 text-sm line-clamp-1 mb-0 py-1">
-        {{ description }}
-      </p>
-    </div>
-  </CardLayout>
-</template>
@@ -1,63 +0,0 @@
-<script setup>
-import AssignmentCard from './AssignmentCard.vue';
-
-const agentAssignments = [
-  {
-    id: 1,
-    title: 'Assignment policy',
-    description: 'Manage how conversations get assigned in inboxes.',
-    features: [
-      {
-        icon: 'i-lucide-circle-fading-arrow-up',
-        label: 'Assign by conversations evenly or by available capacity',
-      },
-      {
-        icon: 'i-lucide-scale',
-        label: 'Add fair distribution rules to avoid overloading any agent',
-      },
-      {
-        icon: 'i-lucide-inbox',
-        label: 'Add inboxes to a policy - one policy per inbox',
-      },
-    ],
-  },
-  {
-    id: 2,
-    title: 'Agent capacity policy',
-    description: 'Manage workload for agents.',
-    features: [
-      {
-        icon: 'i-lucide-glass-water',
-        label: 'Define maximum conversations per inbox',
-      },
-      {
-        icon: 'i-lucide-circle-minus',
-        label: 'Create exceptions based on labels and time',
-      },
-      {
-        icon: 'i-lucide-users-round',
-        label: 'Add agents to a policy - one policy per agent',
-      },
-    ],
-  },
-];
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/AssignmentCard"
-    :layout="{ type: 'grid', width: '1000px' }"
-  >
-    <Variant title="Assignment Card">
-      <div class="px-4 py-4 bg-n-background flex gap-6 justify-between">
-        <AssignmentCard
-          v-for="(item, index) in agentAssignments"
-          :key="index"
-          :title="item.title"
-          :description="item.description"
-          :features="item.features"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,49 +0,0 @@
-<script setup>
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-import CardLayout from 'dashboard/components-next/CardLayout.vue';
-
-defineProps({
-  title: { type: String, default: '' },
-  description: { type: String, default: '' },
-  features: { type: Array, default: () => [] },
-});
-
-const emit = defineEmits(['click']);
-
-const handleClick = () => {
-  emit('click');
-};
-</script>
-
-<template>
-  <CardLayout class="[&>div]:px-5 cursor-pointer" @click="handleClick">
-    <div class="flex flex-col items-start gap-2">
-      <div class="flex justify-between w-full items-center">
-        <h3 class="text-n-slate-12 text-base font-medium">{{ title }}</h3>
-        <Button
-          xs
-          slate
-          ghost
-          icon="i-lucide-chevron-right"
-          @click.stop="handleClick"
-        />
-      </div>
-      <p class="text-n-slate-11 text-sm mb-0">{{ description }}</p>
-    </div>
-
-    <ul class="flex flex-col items-start gap-3 mt-3">
-      <li
-        v-for="feature in features"
-        :key="feature.id"
-        class="flex items-center gap-3 text-sm"
-      >
-        <Icon
-          :icon="feature.icon"
-          class="text-n-slate-11 size-4 flex-shrink-0"
-        />
-        {{ feature.label }}
-      </li>
-    </ul>
-  </CardLayout>
-</template>
@@ -1,104 +0,0 @@
-<script setup>
-import AssignmentPolicyCard from './AssignmentPolicyCard.vue';
-
-const mockInboxes = [
-  {
-    id: 1,
-    name: 'Website Support',
-    channel_type: 'Channel::WebWidget',
-    inbox_type: 'Website',
-  },
-  {
-    id: 2,
-    name: 'Email Support',
-    channel_type: 'Channel::Email',
-    inbox_type: 'Email',
-  },
-  {
-    id: 3,
-    name: 'WhatsApp Business',
-    channel_type: 'Channel::Whatsapp',
-    inbox_type: 'WhatsApp',
-  },
-  {
-    id: 4,
-    name: 'Facebook Messenger',
-    channel_type: 'Channel::FacebookPage',
-    inbox_type: 'Messenger',
-  },
-];
-
-const withCount = policy => ({
-  ...policy,
-  assignedInboxCount: policy.inboxes.length,
-});
-
-const policyA = withCount({
-  id: 1,
-  name: 'Website & Email',
-  description: 'Distributes conversations evenly among available agents',
-  assignmentOrder: 'round_robin',
-  conversationPriority: 'high',
-  enabled: true,
-  inboxes: [mockInboxes[0], mockInboxes[1]],
-  isFetchingInboxes: false,
-});
-
-const policyB = withCount({
-  id: 2,
-  name: 'WhatsApp & Messenger',
-  description: 'Assigns based on capacity and workload',
-  assignmentOrder: 'capacity_based',
-  conversationPriority: 'medium',
-  enabled: true,
-  inboxes: [mockInboxes[2], mockInboxes[3]],
-  isFetchingInboxes: false,
-});
-
-const emptyPolicy = withCount({
-  id: 3,
-  name: 'No Inboxes Yet',
-  description: 'Policy with no assigned inboxes',
-  assignmentOrder: 'manual',
-  conversationPriority: 'low',
-  enabled: false,
-  inboxes: [],
-  isFetchingInboxes: false,
-});
-
-const onEdit = id => console.log('Edit policy:', id);
-const onDelete = id => console.log('Delete policy:', id);
-const onFetch = () => console.log('Fetch inboxes');
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/AssignmentPolicyCard"
-    :layout="{ type: 'grid', width: '1200px' }"
-  >
-    <Variant title="Three Cards (Two with inboxes, One empty)">
-      <div class="p-4 bg-n-background">
-        <div class="grid grid-cols-1 gap-4">
-          <AssignmentPolicyCard
-            v-bind="policyA"
-            @edit="onEdit"
-            @delete="onDelete"
-            @fetch-inboxes="onFetch"
-          />
-          <AssignmentPolicyCard
-            v-bind="policyB"
-            @edit="onEdit"
-            @delete="onDelete"
-            @fetch-inboxes="onFetch"
-          />
-          <AssignmentPolicyCard
-            v-bind="emptyPolicy"
-            @edit="onEdit"
-            @delete="onDelete"
-            @fetch-inboxes="onFetch"
-          />
-        </div>
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,133 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import { getInboxIconByType } from 'dashboard/helper/inbox';
-import { formatToTitleCase } from 'dashboard/helper/commons';
-
-import Button from 'dashboard/components-next/button/Button.vue';
-import CardLayout from 'dashboard/components-next/CardLayout.vue';
-import CardPopover from '../components/CardPopover.vue';
-
-const props = defineProps({
-  id: { type: Number, required: true },
-  name: { type: String, default: '' },
-  description: { type: String, default: '' },
-  assignmentOrder: { type: String, default: '' },
-  conversationPriority: { type: String, default: '' },
-  assignedInboxCount: { type: Number, default: 0 },
-  enabled: { type: Boolean, default: false },
-  inboxes: { type: Array, default: () => [] },
-  isFetchingInboxes: { type: Boolean, default: false },
-});
-
-const emit = defineEmits(['edit', 'delete', 'fetchInboxes']);
-
-const { t } = useI18n();
-
-const inboxes = computed(() => {
-  return props.inboxes.map(inbox => {
-    return {
-      name: inbox.name,
-      id: inbox.id,
-      icon: getInboxIconByType(inbox.channelType, inbox.medium, 'line'),
-    };
-  });
-});
-
-const order = computed(() => {
-  return formatToTitleCase(props.assignmentOrder);
-});
-
-const priority = computed(() => {
-  return formatToTitleCase(props.conversationPriority);
-});
-
-const handleEdit = () => {
-  emit('edit', props.id);
-};
-
-const handleDelete = () => {
-  emit('delete', props.id);
-};
-
-const handleFetchInboxes = () => {
-  if (props.inboxes?.length > 0) return;
-  emit('fetchInboxes', props.id);
-};
-</script>
-
-<template>
-  <CardLayout class="[&>div]:px-5">
-    <div class="flex flex-col gap-2 relative justify-between w-full">
-      <div class="flex items-center gap-3 justify-between w-full">
-        <div class="flex items-center gap-3">
-          <h3 class="text-base font-medium text-n-slate-12 line-clamp-1">
-            {{ name }}
-          </h3>
-          <div class="flex items-center gap-2">
-            <div class="flex items-center rounded-md bg-n-alpha-2 h-6 px-2">
-              <span
-                class="text-xs"
-                :class="enabled ? 'text-n-teal-11' : 'text-n-slate-12'"
-              >
-                {{
-                  enabled
-                    ? t(
-                        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.ACTIVE'
-                      )
-                    : t(
-                        'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.INACTIVE'
-                      )
-                }}
-              </span>
-            </div>
-            <CardPopover
-              :title="
-                t(
-                  'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.POPOVER'
-                )
-              "
-              icon="i-lucide-inbox"
-              :count="assignedInboxCount"
-              :items="inboxes"
-              :is-fetching="isFetchingInboxes"
-              @fetch="handleFetchInboxes"
-            />
-          </div>
-        </div>
-        <div class="flex items-center gap-2">
-          <Button
-            :label="
-              t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.EDIT')
-            "
-            sm
-            slate
-            link
-            class="px-2"
-            @click="handleEdit"
-          />
-          <div v-if="order" class="w-px h-2.5 bg-n-slate-5" />
-          <Button icon="i-lucide-trash" sm slate ghost @click="handleDelete" />
-        </div>
-      </div>
-      <p class="text-n-slate-11 text-sm line-clamp-1 mb-0 py-1">
-        {{ description }}
-      </p>
-      <div class="flex items-center gap-3 py-1.5">
-        <span v-if="order" class="text-n-slate-11 text-sm">
-          {{
-            `${t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.ORDER')}:`
-          }}
-          <span class="text-n-slate-12">{{ order }}</span>
-        </span>
-        <div v-if="order" class="w-px h-3 bg-n-strong" />
-        <span v-if="priority" class="text-n-slate-11 text-sm">
-          {{
-            `${t('ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.INDEX.CARD.PRIORITY')}:`
-          }}
-          <span class="text-n-slate-12">{{ priority }}</span>
-        </span>
-      </div>
-    </div>
-  </CardLayout>
-</template>
@@ -1,169 +0,0 @@
-<script setup>
-import { computed, ref } from 'vue';
-import { useToggle, useWindowSize, useElementBounding } from '@vueuse/core';
-import { vOnClickOutside } from '@vueuse/components';
-import { picoSearch } from '@scmmishra/pico-search';
-
-import Avatar from 'next/avatar/Avatar.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-import Input from 'dashboard/components-next/input/Input.vue';
-
-const props = defineProps({
-  label: {
-    type: String,
-    default: '',
-  },
-  searchPlaceholder: {
-    type: String,
-    default: '',
-  },
-  items: {
-    type: Array,
-    default: () => [],
-  },
-});
-
-const emit = defineEmits(['add']);
-
-const BUFFER_SPACE = 20;
-
-const [showPopover, togglePopover] = useToggle();
-const buttonRef = ref();
-const dropdownRef = ref();
-
-const searchValue = ref('');
-
-const { width: windowWidth, height: windowHeight } = useWindowSize();
-const {
-  top: buttonTop,
-  left: buttonLeft,
-  width: buttonWidth,
-  height: buttonHeight,
-} = useElementBounding(buttonRef);
-const { width: dropdownWidth, height: dropdownHeight } =
-  useElementBounding(dropdownRef);
-
-const filteredItems = computed(() => {
-  if (!searchValue.value) return props.items;
-  const query = searchValue.value.toLowerCase();
-
-  return picoSearch(props.items, query, ['name']);
-});
-
-const handleAdd = item => {
-  emit('add', item);
-  togglePopover(false);
-};
-
-const shouldShowAbove = computed(() => {
-  if (!buttonRef.value || !dropdownRef.value) return false;
-  const spaceBelow =
-    windowHeight.value - (buttonTop.value + buttonHeight.value);
-  const spaceAbove = buttonTop.value;
-  return (
-    spaceBelow < dropdownHeight.value + BUFFER_SPACE && spaceAbove > spaceBelow
-  );
-});
-
-const shouldAlignRight = computed(() => {
-  if (!buttonRef.value || !dropdownRef.value) return false;
-  const spaceRight = windowWidth.value - buttonLeft.value;
-  const spaceLeft = buttonLeft.value + buttonWidth.value;
-
-  return (
-    spaceRight < dropdownWidth.value + BUFFER_SPACE && spaceLeft > spaceRight
-  );
-});
-
-const handleClickOutside = () => {
-  if (showPopover.value) {
-    togglePopover(false);
-  }
-};
-</script>
-
-<template>
-  <div
-    v-on-click-outside="handleClickOutside"
-    class="relative flex items-center group"
-  >
-    <Button
-      ref="buttonRef"
-      slate
-      type="button"
-      icon="i-lucide-plus"
-      sm
-      :label="label"
-      @click="togglePopover(!showPopover)"
-    />
-    <div
-      v-if="showPopover"
-      ref="dropdownRef"
-      class="z-50 flex flex-col items-start absolute bg-n-alpha-3 backdrop-blur-[50px] border-0 gap-4 outline outline-1 outline-n-weak rounded-xl max-w-96 min-w-80 max-h-[20rem] overflow-y-auto py-2"
-      :class="[
-        shouldShowAbove ? 'bottom-full mb-2' : 'top-full mt-2',
-        shouldAlignRight ? 'right-0' : 'left-0',
-      ]"
-    >
-      <div class="flex flex-col divide-y divide-n-slate-4 w-full">
-        <Input
-          v-model="searchValue"
-          :placeholder="searchPlaceholder"
-          custom-input-class="bg-transparent !outline-none w-full ltr:!pl-10 rtl:!pr-10 h-10"
-        >
-          <template #prefix>
-            <Icon
-              icon="i-lucide-search"
-              class="absolute -translate-y-1/2 text-n-slate-11 size-4 top-1/2 ltr:left-3 rtl:right-3"
-            />
-          </template>
-        </Input>
-
-        <div
-          v-for="item in filteredItems"
-          :key="item.id"
-          class="flex gap-3 min-w-0 w-full py-4 px-3 hover:bg-n-alpha-2 cursor-pointer"
-          :class="{ 'items-center': item.color, 'items-start': !item.color }"
-          @click="handleAdd(item)"
-        >
-          <Icon
-            v-if="item.icon"
-            :icon="item.icon"
-            class="size-4 text-n-slate-12 flex-shrink-0 mt-0.5"
-          />
-          <span
-            v-else-if="item.color"
-            :style="{ backgroundColor: item.color }"
-            class="size-3 rounded-sm"
-          />
-          <Avatar
-            v-else
-            :title="item.name"
-            :src="item.avatarUrl"
-            :name="item.name"
-            :size="20"
-            rounded-full
-          />
-          <div class="flex flex-col items-start gap-2 min-w-0 flex-1">
-            <div class="flex items-center gap-1 min-w-0 w-full">
-              <span
-                :title="item.name || item.title"
-                class="text-sm text-n-slate-12 truncate min-w-0 flex-1"
-              >
-                {{ item.name || item.title }}
-              </span>
-            </div>
-            <span
-              v-if="item.email || item.phoneNumber"
-              :title="item.email || item.phoneNumber"
-              class="text-sm text-n-slate-11 truncate min-w-0 w-full block"
-            >
-              {{ item.email || item.phoneNumber }}
-            </span>
-          </div>
-        </div>
-      </div>
-    </div>
-  </div>
-</template>
@@ -1,127 +0,0 @@
-<script setup>
-import { computed, watch } from 'vue';
-import { useVuelidate } from '@vuelidate/core';
-import { required, minLength } from '@vuelidate/validators';
-
-import WithLabel from 'v3/components/Form/WithLabel.vue';
-import Input from 'dashboard/components-next/input/Input.vue';
-import Switch from 'dashboard/components-next/switch/Switch.vue';
-
-defineProps({
-  nameLabel: {
-    type: String,
-    default: '',
-  },
-  namePlaceholder: {
-    type: String,
-    default: '',
-  },
-  descriptionLabel: {
-    type: String,
-    default: '',
-  },
-  descriptionPlaceholder: {
-    type: String,
-    default: '',
-  },
-  statusLabel: {
-    type: String,
-    default: '',
-  },
-  statusPlaceholder: {
-    type: String,
-    default: '',
-  },
-});
-
-const emit = defineEmits(['validationChange']);
-
-const policyName = defineModel('policyName', {
-  type: String,
-  default: '',
-});
-
-const description = defineModel('description', {
-  type: String,
-  default: '',
-});
-
-const enabled = defineModel('enabled', {
-  type: Boolean,
-  default: true,
-});
-
-const validationRules = {
-  policyName: { required, minLength: minLength(1) },
-  description: { required, minLength: minLength(1) },
-};
-
-const v$ = useVuelidate(validationRules, { policyName, description });
-
-const isValid = computed(() => !v$.value.$invalid);
-
-watch(
-  isValid,
-  () => {
-    emit('validationChange', {
-      isValid: isValid.value,
-      section: 'baseInfo',
-    });
-  },
-  { immediate: true }
-);
-</script>
-
-<template>
-  <div class="flex flex-col gap-4 pb-4">
-    <!-- Policy Name Field -->
-    <div class="flex items-center gap-6">
-      <WithLabel
-        :label="nameLabel"
-        name="policyName"
-        class="flex items-center w-full [&>label]:min-w-[120px]"
-      >
-        <div class="flex-1">
-          <Input
-            v-model="policyName"
-            type="text"
-            :placeholder="namePlaceholder"
-          />
-        </div>
-      </WithLabel>
-    </div>
-
-    <!-- Description Field -->
-    <div class="flex items-center gap-6">
-      <WithLabel
-        :label="descriptionLabel"
-        name="description"
-        class="flex items-center w-full [&>label]:min-w-[120px]"
-      >
-        <div class="flex-1">
-          <Input
-            v-model="description"
-            type="text"
-            :placeholder="descriptionPlaceholder"
-          />
-        </div>
-      </WithLabel>
-    </div>
-
-    <!-- Status Field -->
-    <div v-if="statusLabel" class="flex items-center gap-6">
-      <WithLabel
-        :label="statusLabel"
-        name="enabled"
-        class="flex items-center w-full [&>label]:min-w-[120px]"
-      >
-        <div class="flex items-center gap-2">
-          <Switch v-model="enabled" />
-          <span class="text-sm text-n-slate-11">
-            {{ statusPlaceholder }}
-          </span>
-        </div>
-      </WithLabel>
-    </div>
-  </div>
-</template>
@@ -1,121 +0,0 @@
-<script setup>
-import { useToggle } from '@vueuse/core';
-import { vOnClickOutside } from '@vueuse/components';
-
-import Avatar from 'next/avatar/Avatar.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-
-defineProps({
-  count: {
-    type: Number,
-    default: 0,
-  },
-  title: {
-    type: String,
-    default: '',
-  },
-  icon: {
-    type: String,
-    default: '',
-  },
-  items: {
-    type: Array,
-    default: () => [],
-  },
-  isFetching: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const emit = defineEmits(['fetch']);
-
-const [showPopover, togglePopover] = useToggle();
-
-const handleButtonClick = () => {
-  emit('fetch');
-  togglePopover(!showPopover.value);
-};
-
-const handleClickOutside = () => {
-  if (showPopover.value) {
-    togglePopover(false);
-  }
-};
-</script>
-
-<template>
-  <div
-    v-on-click-outside="handleClickOutside"
-    class="relative flex items-center group"
-  >
-    <button
-      v-if="count"
-      class="h-6 px-2 rounded-md bg-n-alpha-2 gap-1.5 flex items-center"
-      @click="handleButtonClick()"
-    >
-      <Icon :icon="icon" class="size-3.5 text-n-slate-12" />
-      <span class="text-n-slate-12 text-sm">
-        {{ count }}
-      </span>
-    </button>
-    <div
-      v-if="showPopover"
-      class="top-full mt-1 ltr:left-0 rtl:right-0 z-50 flex flex-col items-start absolute bg-n-alpha-3 backdrop-blur-[50px] border-0 gap-4 outline outline-1 outline-n-weak p-3 rounded-xl max-w-96 min-w-80 max-h-[20rem] overflow-y-auto"
-    >
-      <div class="flex items-center gap-2.5 pb-2">
-        <Icon :icon="icon" class="size-3.5" />
-        <span class="text-sm text-n-slate-12 font-medium">{{ title }}</span>
-      </div>
-
-      <div
-        v-if="isFetching"
-        class="flex items-center justify-center py-3 w-full text-n-slate-11"
-      >
-        <Spinner />
-      </div>
-
-      <div v-else class="flex flex-col gap-4 w-full">
-        <div
-          v-for="item in items"
-          :key="item.id"
-          class="flex items-center justify-between gap-2 min-w-0 w-full"
-        >
-          <div class="flex items-center gap-2 min-w-0 w-full">
-            <Icon
-              v-if="item.icon"
-              :icon="item.icon"
-              class="size-4 text-n-slate-12 flex-shrink-0"
-            />
-            <Avatar
-              v-else
-              :title="item.name"
-              :src="item.avatarUrl"
-              :name="item.name"
-              :size="20"
-              rounded-full
-            />
-            <div class="flex items-center gap-1 min-w-0 flex-1">
-              <span
-                :title="item.name"
-                class="text-sm text-n-slate-12 truncate min-w-0"
-              >
-                {{ item.name }}
-              </span>
-              <span
-                v-if="item.id"
-                class="text-sm text-n-slate-11 flex-shrink-0"
-              >
-                {{ `#${item.id}` }}
-              </span>
-            </div>
-          </div>
-          <span v-if="item.email" class="text-sm text-n-slate-11 flex-shrink-0">
-            {{ item.email }}
-          </span>
-        </div>
-      </div>
-    </div>
-  </div>
-</template>
@@ -1,90 +0,0 @@
-<script setup>
-import Avatar from 'next/avatar/Avatar.vue';
-import Icon from 'dashboard/components-next/icon/Icon.vue';
-import Button from 'dashboard/components-next/button/Button.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-
-defineProps({
-  items: {
-    type: Array,
-    default: () => [],
-  },
-  isFetching: {
-    type: Boolean,
-    default: false,
-  },
-  emptyStateMessage: {
-    type: String,
-    default: '',
-  },
-});
-
-const emit = defineEmits(['delete']);
-
-const handleDelete = itemId => {
-  emit('delete', itemId);
-};
-</script>
-
-<template>
-  <div
-    v-if="isFetching"
-    class="flex items-center justify-center py-3 w-full text-n-slate-11"
-  >
-    <Spinner />
-  </div>
-  <div
-    v-else-if="items.length === 0 && emptyStateMessage"
-    class="custom-dashed-border flex items-center justify-center py-6 w-full"
-  >
-    <span class="text-sm text-n-slate-11">
-      {{ emptyStateMessage }}
-    </span>
-  </div>
-  <div v-else class="flex flex-col divide-y divide-n-weak">
-    <div
-      v-for="item in items"
-      :key="item.id"
-      class="grid grid-cols-4 items-center gap-3 min-w-0 w-full justify-between h-[3.25rem] ltr:pr-2 rtl:pl-2"
-    >
-      <div class="flex items-center gap-2 col-span-2">
-        <Icon
-          v-if="item.icon"
-          :icon="item.icon"
-          class="size-4 text-n-slate-12 flex-shrink-0"
-        />
-        <Avatar
-          v-else
-          :title="item.name"
-          :src="item.avatarUrl"
-          :name="item.name"
-          :size="20"
-          rounded-full
-        />
-        <span class="text-sm text-n-slate-12 truncate min-w-0">
-          {{ item.name }}
-        </span>
-      </div>
-
-      <div class="flex items-start gap-2 col-span-1">
-        <span
-          :title="item.email || item.phoneNumber"
-          class="text-sm text-n-slate-12 truncate min-w-0"
-        >
-          {{ item.email || item.phoneNumber }}
-        </span>
-      </div>
-
-      <div class="col-span-1 justify-end flex items-center">
-        <Button
-          icon="i-lucide-trash"
-          slate
-          ghost
-          sm
-          type="button"
-          @click="handleDelete(item.id)"
-        />
-      </div>
-    </div>
-  </div>
-</template>
@@ -1,149 +0,0 @@
-<script setup>
-import { computed, ref, onMounted } from 'vue';
-import { useI18n } from 'vue-i18n';
-import AddDataDropdown from 'dashboard/components-next/AssignmentPolicy/components/AddDataDropdown.vue';
-import LabelItem from 'dashboard/components-next/Label/LabelItem.vue';
-import DurationInput from 'dashboard/components-next/input/DurationInput.vue';
-import { DURATION_UNITS } from 'dashboard/components-next/input/constants';
-
-const props = defineProps({
-  tagsList: {
-    type: Array,
-    default: () => [],
-  },
-});
-
-const excludedLabels = defineModel('excludedLabels', {
-  type: Array,
-  default: () => [],
-});
-
-const excludeOlderThanMinutes = defineModel('excludeOlderThanMinutes', {
-  type: Number,
-  default: 10,
-});
-
-// Duration limits: 10 minutes to 999 days (in minutes)
-const MIN_DURATION_MINUTES = 10;
-const MAX_DURATION_MINUTES = 1438560; // 999 days * 24 hours * 60 minutes
-
-const { t } = useI18n();
-
-const hoveredLabel = ref(null);
-const windowUnit = ref(DURATION_UNITS.MINUTES);
-
-const addedTags = computed(() =>
-  props.tagsList
-    .filter(label => excludedLabels.value.includes(label.name))
-    .map(label => ({ id: label.id, title: label.name, ...label }))
-);
-
-const filteredTags = computed(() =>
-  props.tagsList.filter(
-    label => !addedTags.value.some(tag => tag.id === label.id)
-  )
-);
-
-const detectUnit = minutes => {
-  const m = Number(minutes) || 0;
-  if (m === 0) return DURATION_UNITS.MINUTES;
-  if (m % (24 * 60) === 0) return DURATION_UNITS.DAYS;
-  if (m % 60 === 0) return DURATION_UNITS.HOURS;
-  return DURATION_UNITS.MINUTES;
-};
-
-const onClickAddTag = tag => {
-  excludedLabels.value = [...excludedLabels.value, tag.name];
-};
-
-const onClickRemoveTag = tag => {
-  excludedLabels.value = excludedLabels.value.filter(
-    name => name !== tag.title
-  );
-};
-
-onMounted(() => {
-  windowUnit.value = detectUnit(excludeOlderThanMinutes.value);
-});
-</script>
-
-<template>
-  <div class="py-4 flex-col flex gap-6">
-    <div class="flex flex-col items-start gap-1 py-1">
-      <label class="text-sm font-medium text-n-slate-12 py-1">
-        {{
-          t(
-            'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.LABEL'
-          )
-        }}
-      </label>
-      <p class="mb-0 text-n-slate-11 text-sm">
-        {{
-          t(
-            'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.DESCRIPTION'
-          )
-        }}
-      </p>
-    </div>
-
-    <div class="flex flex-col items-start gap-4">
-      <label class="text-sm font-medium text-n-slate-12 py-1">
-        {{
-          t(
-            'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.TAGS.LABEL'
-          )
-        }}
-      </label>
-      <div
-        class="flex items-start gap-2 flex-wrap"
-        @mouseleave="hoveredLabel = null"
-      >
-        <LabelItem
-          v-for="tag in addedTags"
-          :key="tag.id"
-          :label="tag"
-          :is-hovered="hoveredLabel === tag.id"
-          class="h-8"
-          @remove="onClickRemoveTag"
-          @hover="hoveredLabel = tag.id"
-        />
-        <AddDataDropdown
-          :label="
-            t(
-              'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.TAGS.ADD_TAG'
-            )
-          "
-          :search-placeholder="
-            t(
-              'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.TAGS.DROPDOWN.SEARCH_PLACEHOLDER'
-            )
-          "
-          :items="filteredTags"
-          class="[&>button]:!text-n-blue-text [&>div]:min-w-64"
-          @add="onClickAddTag"
-        />
-      </div>
-    </div>
-
-    <div class="flex flex-col items-start gap-4">
-      <label class="text-sm font-medium text-n-slate-12 py-1">
-        {{
-          t(
-            'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY.FORM.EXCLUSION_RULES.DURATION.LABEL'
-          )
-        }}
-      </label>
-      <div
-        class="flex items-center gap-2 flex-1 [&>select]:!bg-n-alpha-2 [&>select]:!outline-none [&>select]:hover:brightness-110"
-      >
-        <!-- allow 10 mins to 999 days -->
-        <DurationInput
-          v-model:unit="windowUnit"
-          v-model:model-value="excludeOlderThanMinutes"
-          :min="MIN_DURATION_MINUTES"
-          :max="MAX_DURATION_MINUTES"
-        />
-      </div>
-    </div>
-  </div>
-</template>
@@ -1,86 +0,0 @@
-<script setup>
-import { ref, onMounted } from 'vue';
-import { useI18n } from 'vue-i18n';
-import Input from 'dashboard/components-next/input/Input.vue';
-import DurationInput from 'dashboard/components-next/input/DurationInput.vue';
-import { DURATION_UNITS } from 'dashboard/components-next/input/constants';
-
-const { t } = useI18n();
-
-const fairDistributionLimit = defineModel('fairDistributionLimit', {
-  type: Number,
-  default: 100,
-  set(value) {
-    return Number(value) || 0;
-  },
-});
-
-const fairDistributionWindow = defineModel('fairDistributionWindow', {
-  type: Number,
-  default: 3600,
-  set(value) {
-    return Number(value) || 0;
-  },
-});
-
-const windowUnit = ref(DURATION_UNITS.MINUTES);
-
-const detectUnit = minutes => {
-  const m = Number(minutes) || 0;
-  if (m === 0) return DURATION_UNITS.MINUTES;
-  if (m % (24 * 60) === 0) return DURATION_UNITS.DAYS;
-  if (m % 60 === 0) return DURATION_UNITS.HOURS;
-  return DURATION_UNITS.MINUTES;
-};
-
-onMounted(() => {
-  windowUnit.value = detectUnit(fairDistributionWindow.value);
-});
-</script>
-
-<template>
-  <div
-    class="flex items-start xl:items-center flex-col md:flex-row gap-4 lg:gap-3 bg-n-solid-1 p-4 outline outline-1 outline-n-weak rounded-xl"
-  >
-    <div class="flex items-center gap-3">
-      <label class="text-sm font-medium text-n-slate-12">
-        {{
-          t(
-            'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.FORM.FAIR_DISTRIBUTION.INPUT_MAX'
-          )
-        }}
-      </label>
-      <div class="flex-1">
-        <Input
-          v-model="fairDistributionLimit"
-          type="number"
-          placeholder="100"
-          max="100000"
-          class="w-full"
-        />
-      </div>
-    </div>
-
-    <div class="flex sm:flex-row flex-col items-start sm:items-center gap-4">
-      <label class="text-sm font-medium text-n-slate-12">
-        {{
-          t(
-            'ASSIGNMENT_POLICY.AGENT_ASSIGNMENT_POLICY.FORM.FAIR_DISTRIBUTION.DURATION'
-          )
-        }}
-      </label>
-
-      <div
-        class="flex items-center gap-2 flex-1 [&>select]:!bg-n-alpha-2 [&>select]:!outline-none [&>select]:hover:brightness-110"
-      >
-        <!-- allow 10 mins to 999 days -->
-        <DurationInput
-          v-model:model-value="fairDistributionWindow"
-          v-model:unit="windowUnit"
-          :min="10"
-          :max="1438560"
-        />
-      </div>
-    </div>
-  </div>
-</template>
@@ -1,177 +0,0 @@
-<script setup>
-import { computed } from 'vue';
-import { useI18n } from 'vue-i18n';
-import Button from 'dashboard/components-next/button/Button.vue';
-import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
-import AddDataDropdown from 'dashboard/components-next/AssignmentPolicy/components/AddDataDropdown.vue';
-
-const props = defineProps({
-  inboxList: {
-    type: Array,
-    default: () => [],
-  },
-  isFetching: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const emit = defineEmits(['delete', 'add', 'update']);
-
-const inboxCapacityLimits = defineModel('inboxCapacityLimits', {
-  type: Array,
-  default: () => [],
-});
-
-const { t } = useI18n();
-
-const BASE_KEY = 'ASSIGNMENT_POLICY.AGENT_CAPACITY_POLICY';
-const DEFAULT_CONVERSATION_LIMIT = 10;
-const MIN_CONVERSATION_LIMIT = 1;
-const MAX_CONVERSATION_LIMIT = 100000;
-
-const selectedInboxIds = computed(
-  () => new Set(inboxCapacityLimits.value.map(limit => limit.inboxId))
-);
-
-const availableInboxes = computed(() =>
-  props.inboxList.filter(
-    inbox => inbox && !selectedInboxIds.value.has(inbox.id)
-  )
-);
-
-const isLimitValid = limit => {
-  return (
-    limit.conversationLimit >= MIN_CONVERSATION_LIMIT &&
-    limit.conversationLimit <= MAX_CONVERSATION_LIMIT
-  );
-};
-
-const inboxMap = computed(
-  () => new Map(props.inboxList.map(inbox => [inbox.id, inbox]))
-);
-
-const handleAddInbox = inbox => {
-  emit('add', {
-    inboxId: inbox.id,
-    conversationLimit: DEFAULT_CONVERSATION_LIMIT,
-  });
-};
-
-const handleRemoveLimit = limitId => {
-  emit('delete', limitId);
-};
-
-const handleLimitChange = limit => {
-  if (isLimitValid(limit)) {
-    emit('update', limit);
-  }
-};
-
-const getInboxName = inboxId => {
-  return inboxMap.value.get(inboxId)?.name || '';
-};
-</script>
-
-<template>
-  <div class="py-4 flex-col flex gap-3">
-    <div class="flex items-center w-full gap-8 justify-between pt-1 pb-3">
-      <label class="text-sm font-medium text-n-slate-12">
-        {{ t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.LABEL`) }}
-      </label>
-
-      <AddDataDropdown
-        :label="t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.ADD_BUTTON`)"
-        :search-placeholder="
-          t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.FIELD.SELECT_INBOX`)
-        "
-        :items="availableInboxes"
-        @add="handleAddInbox"
-      />
-    </div>
-
-    <div
-      v-if="isFetching"
-      class="flex items-center justify-center py-3 w-full text-n-slate-11"
-    >
-      <Spinner />
-    </div>
-
-    <div
-      v-else-if="!inboxCapacityLimits.length"
-      class="custom-dashed-border flex items-center justify-center py-6 w-full"
-    >
-      <span class="text-sm text-n-slate-11">
-        {{ t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.EMPTY_STATE`) }}
-      </span>
-    </div>
-
-    <div v-else class="flex-col flex gap-3">
-      <div
-        v-for="(limit, index) in inboxCapacityLimits"
-        :key="limit.id || `temp-${index}`"
-        class="flex flex-col xs:flex-row items-stretch gap-3"
-      >
-        <div
-          class="flex items-center rounded-lg outline-1 outline cursor-not-allowed text-n-slate-11 outline-n-weak py-2.5 px-3 text-sm w-full min-w-0"
-          :title="getInboxName(limit.inboxId)"
-        >
-          <span class="truncate min-w-0">
-            {{ getInboxName(limit.inboxId) }}
-          </span>
-        </div>
-
-        <div class="flex items-center gap-3 w-full xs:w-auto">
-          <div
-            class="py-2.5 px-3 rounded-lg gap-2 outline outline-1 flex-1 xs:flex-shrink-0 flex items-center min-w-0"
-            :class="[
-              !isLimitValid(limit) ? 'outline-n-ruby-8' : 'outline-n-weak',
-            ]"
-          >
-            <label
-              class="text-sm text-n-slate-12 ltr:pr-2 rtl:pl-2 truncate min-w-0 flex-shrink"
-              :title="
-                t(
-                  `${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.FIELD.MAX_CONVERSATIONS`
-                )
-              "
-            >
-              {{
-                t(
-                  `${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.FIELD.MAX_CONVERSATIONS`
-                )
-              }}
-            </label>
-
-            <div class="h-5 w-px bg-n-weak" />
-
-            <input
-              v-model.number="limit.conversationLimit"
-              type="number"
-              :min="MIN_CONVERSATION_LIMIT"
-              :max="MAX_CONVERSATION_LIMIT"
-              class="reset-base bg-transparent focus:outline-none min-w-16 w-24 text-sm flex-shrink-0"
-              :class="[
-                !isLimitValid(limit)
-                  ? 'placeholder:text-n-ruby-9 !text-n-ruby-9'
-                  : 'placeholder:text-n-slate-10 text-n-slate-12',
-              ]"
-              :placeholder="
-                t(`${BASE_KEY}.FORM.INBOX_CAPACITY_LIMIT.FIELD.SET_LIMIT`)
-              "
-              @blur="handleLimitChange(limit)"
-            />
-          </div>
-
-          <Button
-            type="button"
-            slate
-            icon="i-lucide-trash"
-            class="flex-shrink-0"
-            @click="handleRemoveLimit(limit.id)"
-          />
-        </div>
-      </div>
-    </div>
-  </div>
-</template>
@@ -1,60 +0,0 @@
-<script setup>
-const props = defineProps({
-  id: {
-    type: String,
-    required: true,
-  },
-  label: {
-    type: String,
-    required: true,
-  },
-  description: {
-    type: String,
-    required: true,
-  },
-  isActive: {
-    type: Boolean,
-    default: false,
-  },
-});
-
-const emit = defineEmits(['select']);
-
-const handleChange = () => {
-  if (!props.isActive) {
-    emit('select', props.id);
-  }
-};
-</script>
-
-<template>
-  <div
-    class="relative cursor-pointer rounded-xl outline outline-1 p-4 transition-all duration-200 bg-n-solid-1 py-4 ltr:pl-4 rtl:pr-4 ltr:pr-6 rtl:pl-6"
-    :class="[
-      isActive ? 'outline-n-blue-9' : 'outline-n-weak hover:outline-n-strong',
-    ]"
-    @click="handleChange"
-  >
-    <div class="absolute top-4 right-4">
-      <input
-        :id="`${id}`"
-        :checked="isActive"
-        :value="id"
-        :name="id"
-        type="radio"
-        class="h-4 w-4 border-n-slate-6 text-n-brand focus:ring-n-brand focus:ring-offset-0"
-        @change="handleChange"
-      />
-    </div>
-
-    <!-- Content -->
-    <div class="flex flex-col gap-3 items-start">
-      <h3 class="text-sm font-medium text-n-slate-12">
-        {{ label }}
-      </h3>
-      <p class="text-sm text-n-slate-11">
-        {{ description }}
-      </p>
-    </div>
-  </div>
-</template>
@@ -1,92 +0,0 @@
-<script setup>
-import AddDataDropdown from '../AddDataDropdown.vue';
-
-const mockInboxes = [
-  {
-    id: 1,
-    name: 'Website Support',
-    email: 'support@company.com',
-    icon: 'i-lucide-globe',
-  },
-  {
-    id: 2,
-    name: 'Email Support',
-    email: 'help@company.com',
-    icon: 'i-lucide-mail',
-  },
-  {
-    id: 3,
-    name: 'WhatsApp Business',
-    phoneNumber: '+1 555-0123',
-    icon: 'i-lucide-message-circle',
-  },
-  {
-    id: 4,
-    name: 'Facebook Messenger',
-    email: 'messenger@company.com',
-    icon: 'i-lucide-facebook',
-  },
-  {
-    id: 5,
-    name: 'Twitter DM',
-    email: 'twitter@company.com',
-    icon: 'i-lucide-twitter',
-  },
-];
-
-const mockTags = [
-  {
-    id: 1,
-    name: 'urgent',
-    color: '#ff4757',
-  },
-  {
-    id: 2,
-    name: 'bug',
-    color: '#ff6b6b',
-  },
-  {
-    id: 3,
-    name: 'feature-request',
-    color: '#4834d4',
-  },
-  {
-    id: 4,
-    name: 'documentation',
-    color: '#26de81',
-  },
-];
-
-const handleAdd = item => {
-  console.log('Add item:', item);
-};
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/AddDataDropdown"
-    :layout="{ type: 'grid', width: '500px' }"
-  >
-    <Variant title="Basic Usage - Inboxes">
-      <div class="p-8 bg-n-background flex gap-4 h-[400px] items-start">
-        <AddDataDropdown
-          label="Add Inbox"
-          search-placeholder="Search inboxes..."
-          :items="mockInboxes"
-          @add="handleAdd"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="Basic Usage - Tags">
-      <div class="p-8 bg-n-background flex gap-4 h-[400px] items-start">
-        <AddDataDropdown
-          label="Add Tag"
-          search-placeholder="Search tags..."
-          :items="mockTags"
-          @add="handleAdd"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,33 +0,0 @@
-<script setup>
-import { ref } from 'vue';
-import BaseInfo from '../BaseInfo.vue';
-
-const policyName = ref('Round Robin Policy');
-const description = ref(
-  'Distributes conversations evenly among available agents'
-);
-const enabled = ref(true);
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/BaseInfo"
-    :layout="{ type: 'grid', width: '600px' }"
-  >
-    <Variant title="Basic Usage">
-      <div class="p-8 bg-n-background">
-        <BaseInfo
-          v-model:policy-name="policyName"
-          v-model:description="description"
-          v-model:enabled="enabled"
-          name-label="Policy Name"
-          name-placeholder="Enter policy name"
-          description-label="Description"
-          description-placeholder="Enter policy description"
-          status-label="Status"
-          status-placeholder="Active"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,89 +0,0 @@
-<script setup>
-import CardPopover from '../CardPopover.vue';
-
-const mockItems = [
-  {
-    id: 1,
-    name: 'Website Support',
-    icon: 'i-lucide-globe',
-  },
-  {
-    id: 2,
-    name: 'Email Support',
-    icon: 'i-lucide-mail',
-  },
-  {
-    id: 3,
-    name: 'WhatsApp Business',
-    icon: 'i-lucide-message-circle',
-  },
-  {
-    id: 4,
-    name: 'Facebook Messenger',
-    icon: 'i-lucide-facebook',
-  },
-];
-
-const mockUsers = [
-  {
-    id: 1,
-    name: 'John Smith',
-    email: 'john.smith@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=1',
-  },
-  {
-    id: 2,
-    name: 'Sarah Johnson',
-    email: 'sarah.johnson@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=2',
-  },
-  {
-    id: 3,
-    name: 'Mike Chen',
-    email: 'mike.chen@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=3',
-  },
-  {
-    id: 4,
-    name: 'Emily Davis',
-    email: 'emily.davis@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=4',
-  },
-  {
-    id: 5,
-    name: 'Alex Rodriguez',
-    email: 'alex.rodriguez@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=5',
-  },
-];
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/CardPopover"
-    :layout="{ type: 'grid', width: '800px' }"
-  >
-    <Variant title="Basic Usage">
-      <div class="p-8 bg-n-background flex gap-4 h-96 items-start">
-        <CardPopover
-          :count="3"
-          title="Added Inboxes"
-          icon="i-lucide-inbox"
-          :items="mockItems.slice(0, 3)"
-          @fetch="() => console.log('Fetch triggered')"
-        />
-      </div>
-    </Variant>
-    <Variant title="Basic Usage">
-      <div class="p-8 bg-n-background flex gap-4 h-96 items-start">
-        <CardPopover
-          :count="3"
-          title="Added Agents"
-          icon="i-lucide-users-round"
-          :items="mockUsers.slice(0, 3)"
-          @fetch="() => console.log('Fetch triggered')"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,87 +0,0 @@
-<script setup>
-import DataTable from '../DataTable.vue';
-
-const mockItems = [
-  {
-    id: 1,
-    name: 'Website Support',
-    email: 'support@company.com',
-    icon: 'i-lucide-globe',
-  },
-  {
-    id: 2,
-    name: 'Email Support',
-    email: 'help@company.com',
-    icon: 'i-lucide-mail',
-  },
-  {
-    id: 3,
-    name: 'WhatsApp Business',
-    phoneNumber: '+1 555-0123',
-    icon: 'i-lucide-message-circle',
-  },
-];
-
-const mockAgentList = [
-  {
-    id: 1,
-    name: 'John Doe',
-    email: 'john.doe@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=1',
-  },
-  {
-    id: 2,
-    name: 'Jane Smith',
-    email: 'jane.smith@example.com',
-    avatarUrl: 'https://i.pravatar.cc/150?img=2',
-  },
-];
-
-const handleDelete = itemId => {
-  console.log('Delete item:', itemId);
-};
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/DataTable"
-    :layout="{ type: 'grid', width: '800px' }"
-  >
-    <Variant title="With Data">
-      <div class="p-8 bg-n-background">
-        <DataTable
-          :items="mockItems"
-          :is-fetching="false"
-          @delete="handleDelete"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="With Agents">
-      <div class="p-8 bg-n-background">
-        <DataTable
-          :items="mockAgentList"
-          :is-fetching="false"
-          @delete="handleDelete"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="Loading State">
-      <div class="p-8 bg-n-background">
-        <DataTable :items="[]" is-fetching @delete="handleDelete" />
-      </div>
-    </Variant>
-
-    <Variant title="Empty State">
-      <div class="p-8 bg-n-background">
-        <DataTable
-          :items="[]"
-          :is-fetching="false"
-          empty-state-message="No items found"
-          @delete="handleDelete"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,67 +0,0 @@
-<script setup>
-import ExclusionRules from '../ExclusionRules.vue';
-import { ref } from 'vue';
-
-const mockTagsList = [
-  {
-    id: 1,
-    name: 'urgent',
-    color: '#ff4757',
-  },
-  {
-    id: 2,
-    name: 'bug',
-    color: '#ff6b6b',
-  },
-  {
-    id: 3,
-    name: 'feature-request',
-    color: '#4834d4',
-  },
-  {
-    id: 4,
-    name: 'documentation',
-    color: '#26de81',
-  },
-  {
-    id: 5,
-    name: 'enhancement',
-    color: '#2ed573',
-  },
-  {
-    id: 6,
-    name: 'question',
-    color: '#ffa502',
-  },
-  {
-    id: 7,
-    name: 'duplicate',
-    color: '#747d8c',
-  },
-  {
-    id: 8,
-    name: 'wontfix',
-    color: '#57606f',
-  },
-];
-
-const excludedLabelsBasic = ref([]);
-const excludeOlderThanHoursBasic = ref(10);
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/ExclusionRules"
-    :layout="{ type: 'grid', width: '1200px' }"
-  >
-    <Variant title="Basic Usage">
-      <div class="p-8 bg-n-background h-[600px]">
-        <ExclusionRules
-          v-model:excluded-labels="excludedLabelsBasic"
-          v-model:exclude-older-than-minutes="excludeOlderThanHoursBasic"
-          :tags-list="mockTagsList"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,25 +0,0 @@
-<script setup>
-import { ref } from 'vue';
-import FairDistribution from '../FairDistribution.vue';
-
-const fairDistributionLimit = ref(100);
-const fairDistributionWindow = ref(3600);
-const windowUnit = ref('minutes');
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/FairDistribution"
-    :layout="{ type: 'grid', width: '800px' }"
-  >
-    <Variant title="Basic Usage">
-      <div class="p-8 bg-n-background">
-        <FairDistribution
-          v-model:fair-distribution-limit="fairDistributionLimit"
-          v-model:fair-distribution-window="fairDistributionWindow"
-          v-model:window-unit="windowUnit"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,108 +0,0 @@
-<script setup>
-import InboxCapacityLimits from '../InboxCapacityLimits.vue';
-import { ref } from 'vue';
-
-const mockInboxList = [
-  {
-    value: 1,
-    label: 'Website Support',
-    icon: 'i-lucide-globe',
-  },
-  {
-    value: 2,
-    label: 'Email Support',
-    icon: 'i-lucide-mail',
-  },
-  {
-    value: 3,
-    label: 'WhatsApp Business',
-    icon: 'i-lucide-message-circle',
-  },
-  {
-    value: 4,
-    label: 'Facebook Messenger',
-    icon: 'i-lucide-facebook',
-  },
-  {
-    value: 5,
-    label: 'Twitter DM',
-    icon: 'i-lucide-twitter',
-  },
-  {
-    value: 6,
-    label: 'Telegram',
-    icon: 'i-lucide-send',
-  },
-];
-
-const inboxCapacityLimitsEmpty = ref([]);
-const inboxCapacityLimitsNew = ref([
-  { id: 1, inboxId: 1, conversationLimit: 5 },
-  { inboxId: null, conversationLimit: null },
-]);
-
-const handleDelete = id => {
-  console.log('Delete capacity limit:', id);
-};
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/InboxCapacityLimits"
-    :layout="{ type: 'grid', width: '900px' }"
-  >
-    <Variant title="Empty State">
-      <div class="p-8 bg-n-background">
-        <InboxCapacityLimits
-          v-model:inbox-capacity-limits="inboxCapacityLimitsEmpty"
-          :inbox-list="mockInboxList"
-          :is-fetching="false"
-          :is-updating="false"
-          @delete="handleDelete"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="Loading State">
-      <div class="p-8 bg-n-background">
-        <InboxCapacityLimits
-          v-model:inbox-capacity-limits="inboxCapacityLimitsEmpty"
-          :inbox-list="mockInboxList"
-          is-fetching
-          :is-updating="false"
-          @delete="handleDelete"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="With New Row and existing data">
-      <div class="p-8 bg-n-background">
-        <InboxCapacityLimits
-          v-model:inbox-capacity-limits="inboxCapacityLimitsNew"
-          :inbox-list="mockInboxList"
-          :is-fetching="false"
-          :is-updating="false"
-          @delete="handleDelete"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="Interactive Demo">
-      <div class="p-8 bg-n-background">
-        <InboxCapacityLimits
-          v-model:inbox-capacity-limits="inboxCapacityLimitsEmpty"
-          :inbox-list="mockInboxList"
-          :is-fetching="false"
-          :is-updating="false"
-          @delete="handleDelete"
-        />
-        <div class="mt-4 p-4 bg-n-alpha-2 rounded-lg">
-          <h4 class="text-sm font-medium mb-2">Current Limits:</h4>
-          <pre class="text-xs">{{
-            JSON.stringify(inboxCapacityLimitsEmpty, null, 2)
-          }}</pre>
-        </div>
-      </div>
-    </Variant>
-  </Story>
-</template>
@@ -1,61 +0,0 @@
-<script setup>
-import { ref } from 'vue';
-import RadioCard from '../RadioCard.vue';
-
-const selectedOption = ref('round_robin');
-
-const handleSelect = value => {
-  selectedOption.value = value;
-  console.log('Selected:', value);
-};
-</script>
-
-<template>
-  <Story
-    title="Components/AgentManagementPolicy/RadioCard"
-    :layout="{ type: 'grid', width: '600px' }"
-  >
-    <Variant title="Basic Usage">
-      <div class="p-8 bg-n-background space-y-4">
-        <RadioCard
-          id="round_robin"
-          label="Round Robin"
-          description="Distributes conversations evenly among all available agents in a rotating manner"
-          :is-active="selectedOption === 'round_robin'"
-          @select="handleSelect"
-        />
-        <RadioCard
-          id="balanced"
-          label="Balanced Assignment"
-          description="Assigns conversations based on agent workload to maintain balance"
-          :is-active="selectedOption === 'balanced'"
-          @select="handleSelect"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="Active State">
-      <div class="p-8 bg-n-background">
-        <RadioCard
-          id="active_option"
-          label="Active Option"
-          description="This option is currently selected and active"
-          is-active
-          @select="handleSelect"
-        />
-      </div>
-    </Variant>
-
-    <Variant title="Inactive State">
-      <div class="p-8 bg-n-background">
-        <RadioCard
-          id="inactive_option"
-          label="Inactive Option"
-          description="This option is not selected and can be clicked to activate"
-          is-active
-          @select="handleSelect"
-        />
-      </div>
-    </Variant>
-  </Story>
-</template>
--- a/Show More
+++ b/Show More
Author	SHA1	Message	Date
Tanmay Deep Sharma	f6f6263f3c	Merge branch 'feat/assignment_revamp' into feat/assignment_revamp_fe	2025-08-01 00:16:10 +05:30
Tanmay Deep Sharma	5f03418ac9	fix agent rate limiting	2025-08-01 00:10:40 +05:30
Tanmay Deep Sharma	11370316b2	fix round robin assignment	2025-07-31 20:50:19 +05:30
Tanmay Deep Sharma	9a09df4563	fix rubcop validations	2025-07-31 17:11:14 +05:30
Tanmay Deep Sharma	364dbdd69f	Merge branch 'feat/assignment_revamp' into feat/assignment_revamp_fe	2025-07-31 15:42:58 +05:30
Tanmay Deep Sharma	f1832148fd	fix rubcop validations	2025-07-31 15:36:06 +05:30
Tanmay Deep Sharma	8f9c45ea8c	add assignment v2 UI	2025-07-31 14:58:10 +05:30
Tanmay Deep Sharma	24c7171a4e	fix rspecs	2025-07-31 14:29:54 +05:30
Tanmay Deep Sharma	b5f3daafc9	fix rubocop validations	2025-07-31 13:42:02 +05:30
Tanmay Deep Sharma	2c204326e5	backend fixes for assignment v2	2025-07-31 11:53:56 +05:30
Tanmay Deep Sharma	a33ae58452	add crud for assignment and agent capacity	2025-07-30 12:08:03 +05:30
Tanmay Deep Sharma	a96e75b904	add leave control	2025-07-30 11:47:40 +05:30
Tanmay Deep Sharma	5bb88192c4	add initial asssignment v2 changes, added capacity and agent policies	2025-07-30 10:08:08 +05:30
@@ -1 +1 @@
 .4.3
 .4.0