OpenAI: Add the option to revert to the original text

chore: Add sla policy association to conversation (#7360 )
Adds the sla policy association to the conversation Fixes: https://linear.app/chatwoot/issue/CW-1615/applying-an-sla-to-the-conversation
2023-06-21 16:43:54 +05:30 · 2023-06-21 14:48:50 +05:30 · 2023-06-20 17:29:05 +05:30 · 2023-06-20 13:04:59 +05:30 · 2023-06-20 12:15:36 +05:30 · 2023-06-20 09:36:16 +05:30
1328 changed files with 27753 additions and 6494 deletions
@@ -157,7 +157,7 @@ jobs:
      - run:
          name: Code Climate Test Coverage
          command: |
-            ~/tmp/cc-test-reporter format-coverage -t lcov -o coverage/codeclimate.frontend_$CIRCLE_NODE_INDEX.json buildreports/lcov.info    
+            ~/tmp/cc-test-reporter format-coverage -t lcov -o "coverage/codeclimate.frontend_$CIRCLE_NODE_INDEX.json"  
            
      - persist_to_workspace:
          root: coverage
@@ -173,6 +173,9 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 ## LogRocket
 # LOG_ROCKET_PROJECT_ID=xxxxx/some-project

+# MICROSOFT CLARITY
+# MS_CLARITY_TOKEN=xxxxxxxxx
+
 ## Scout
 ## https://scoutapm.com/docs/ruby/configuration
 # SCOUT_KEY=YOURKEY
@@ -0,0 +1,23 @@
+# ref: https://github.com/amannn/action-semantic-pull-request
+# ensure PR title is in semantic format
+
+name: "Lint PR"
+
+on:
+  pull_request_target:
+    types:
+      - opened
+      - edited
+      - synchronize
+
+permissions:
+  pull-requests: read
+
+jobs:
+  main:
+    name: Validate PR title
+    runs-on: ubuntu-latest
+    steps:
+      - uses: amannn/action-semantic-pull-request@v5
+        env:
+          GITHUB_TOKEN: ${{ secrets.GITHUB_TOKEN }}
@@ -0,0 +1,38 @@
+name: Run Size Limit Check
+
+on:
+  pull_request:
+    branches:
+      - develop
+
+jobs:
+  test:
+    runs-on: ubuntu-20.04
+
+    steps:
+      - uses: actions/checkout@v3
+        with:
+          ref: ${{ github.event.pull_request.head.ref }}
+          repository: ${{ github.event.pull_request.head.repo.full_name }}
+
+      - uses: ruby/setup-ruby@v1
+        with:
+          bundler-cache: true # runs 'bundle install' and caches installed gems automatically
+
+      - uses: actions/setup-node@v3
+        with:
+          node-version: 16
+
+      - name: yarn
+        run: yarn install
+
+      - name: Strip enterprise code
+        run: |
+          rm -rf enterprise
+          rm -rf spec/enterprise
+
+      - name: Run asset compile
+        run: bundle exec rake assets:precompile
+
+      - name: Size Check
+        run: yarn run size
@@ -162,41 +162,33 @@ Rails/RenderInline:
 Performance/CollectionLiteralInLoop:
  Exclude:
    - 'db/migrate/20210315101919_enable_email_channel.rb'
-RSpec/NamedSubject:
-  Enabled: false
-Style/RedundantConstantBase:
-  Enabled: false
-Rails/RootPathnameMethods:
-  Enabled: false
-RSpec/Rails/MinitestAssertions:
-  Enabled: false
-RSpec/Rails/InferredSpecType:
-  Enabled: false
+Rails/ThreeStateBooleanColumn:
+  Exclude:
+    - 'db/migrate/20200509044639_add_hide_input_flag_to_bot_config.rb'
+    - 'db/migrate/20200605130625_agent_away_message_to_auto_reply.rb'
+    - 'db/migrate/20200606132552_create_labels.rb'
+    - 'db/migrate/20201027135006_create_working_hours.rb'
+    - 'db/migrate/20210112174124_add_hmac_token_to_inbox.rb'
+    - 'db/migrate/20210114202310_create_teams.rb'
+    - 'db/migrate/20210212154240_add_request_for_email_on_channel_web_widget.rb'
+    - 'db/migrate/20210428135041_add_campaigns.rb'
+    - 'db/migrate/20210602182058_add_hmac_to_api_channel.rb'
+    - 'db/migrate/20210609133433_add_email_collect_to_inboxes.rb'
+    - 'db/migrate/20210618095823_add_csat_toggle_for_inbox.rb'
+    - 'db/migrate/20210927062350_add_trigger_only_during_business_hours_collect_to_campaigns.rb'
+    - 'db/migrate/20211027073553_add_imap_smtp_config_to_channel_email.rb'
+    - 'db/migrate/20211109143122_add_tweet_enabled_flag_to_twitter_channel.rb'
+    - 'db/migrate/20211216110209_add_allow_messages_after_resolved_to_inbox.rb'
+    - 'db/migrate/20220116103902_add_open_ssl_verify_mode_to_channel_email.rb'
+    - 'db/migrate/20220216151613_add_open_all_day_to_working_hour.rb'
+    - 'db/migrate/20220511072655_add_archive_column_to_portal.rb'
+    - 'db/migrate/20230503101201_create_sla_policies.rb'
 RSpec/IndexedLet:
  Enabled: false
-RSpec/MatchArray:
-  Enabled: false
-Rails/ResponseParsedBody:
-  Enabled: false
-RSpec/FactoryBot/ConsistentParenthesesStyle:
-  Enabled: false
-Rails/ThreeStateBooleanColumn:
-  Enabled: false
-Rails/Pluck:
-  Enabled: false
-Rails/TopLevelHashWithIndifferentAccess:
-  Enabled: false
-Rails/ActionOrder:
-  Enabled: false
-Style/ArrayIntersect:
-  Enabled: false
-RSpec/NoExpectationExample:
-  Enabled: false
-Style/RedundantReturn:
-  Enabled: false
-Rails/I18nLocaleTexts:
+RSpec/NamedSubject:
  Enabled: false

+
 # we should bring this down
 RSpec/MultipleMemoizedHelpers:
  Max: 14
@@ -75,6 +75,7 @@ gem 'jwt'
 gem 'pundit'
 # super admin
 gem 'administrate'
+gem 'administrate-field-active_storage'

 ##--- gems for pubsub service ---##
 # https://karolgalanciak.com/blog/2019/11/30/from-activerecord-callbacks-to-publish-slash-subscribe-pattern-and-event-driven-design/
@@ -33,70 +33,70 @@ GIT
 GEM
  remote: https://rubygems.org/
  specs:
-    actioncable (7.0.4.3)
-      actionpack (= 7.0.4.3)
-      activesupport (= 7.0.4.3)
+    actioncable (7.0.5)
+      actionpack (= 7.0.5)
+      activesupport (= 7.0.5)
      nio4r (~> 2.0)
      websocket-driver (>= 0.6.1)
-    actionmailbox (7.0.4.3)
-      actionpack (= 7.0.4.3)
-      activejob (= 7.0.4.3)
-      activerecord (= 7.0.4.3)
-      activestorage (= 7.0.4.3)
-      activesupport (= 7.0.4.3)
+    actionmailbox (7.0.5)
+      actionpack (= 7.0.5)
+      activejob (= 7.0.5)
+      activerecord (= 7.0.5)
+      activestorage (= 7.0.5)
+      activesupport (= 7.0.5)
      mail (>= 2.7.1)
      net-imap
      net-pop
      net-smtp
-    actionmailer (7.0.4.3)
-      actionpack (= 7.0.4.3)
-      actionview (= 7.0.4.3)
-      activejob (= 7.0.4.3)
-      activesupport (= 7.0.4.3)
+    actionmailer (7.0.5)
+      actionpack (= 7.0.5)
+      actionview (= 7.0.5)
+      activejob (= 7.0.5)
+      activesupport (= 7.0.5)
      mail (~> 2.5, >= 2.5.4)
      net-imap
      net-pop
      net-smtp
      rails-dom-testing (~> 2.0)
-    actionpack (7.0.4.3)
-      actionview (= 7.0.4.3)
-      activesupport (= 7.0.4.3)
-      rack (~> 2.0, >= 2.2.0)
+    actionpack (7.0.5)
+      actionview (= 7.0.5)
+      activesupport (= 7.0.5)
+      rack (~> 2.0, >= 2.2.4)
      rack-test (>= 0.6.3)
      rails-dom-testing (~> 2.0)
      rails-html-sanitizer (~> 1.0, >= 1.2.0)
-    actiontext (7.0.4.3)
-      actionpack (= 7.0.4.3)
-      activerecord (= 7.0.4.3)
-      activestorage (= 7.0.4.3)
-      activesupport (= 7.0.4.3)
+    actiontext (7.0.5)
+      actionpack (= 7.0.5)
+      activerecord (= 7.0.5)
+      activestorage (= 7.0.5)
+      activesupport (= 7.0.5)
      globalid (>= 0.6.0)
      nokogiri (>= 1.8.5)
-    actionview (7.0.4.3)
-      activesupport (= 7.0.4.3)
+    actionview (7.0.5)
+      activesupport (= 7.0.5)
      builder (~> 3.1)
      erubi (~> 1.4)
      rails-dom-testing (~> 2.0)
      rails-html-sanitizer (~> 1.1, >= 1.2.0)
    active_record_query_trace (1.8)
-    activejob (7.0.4.3)
-      activesupport (= 7.0.4.3)
+    activejob (7.0.5)
+      activesupport (= 7.0.5)
      globalid (>= 0.3.6)
-    activemodel (7.0.4.3)
-      activesupport (= 7.0.4.3)
-    activerecord (7.0.4.3)
-      activemodel (= 7.0.4.3)
-      activesupport (= 7.0.4.3)
+    activemodel (7.0.5)
+      activesupport (= 7.0.5)
+    activerecord (7.0.5)
+      activemodel (= 7.0.5)
+      activesupport (= 7.0.5)
    activerecord-import (1.4.1)
      activerecord (>= 4.2)
-    activestorage (7.0.4.3)
-      actionpack (= 7.0.4.3)
-      activejob (= 7.0.4.3)
-      activerecord (= 7.0.4.3)
-      activesupport (= 7.0.4.3)
+    activestorage (7.0.5)
+      actionpack (= 7.0.5)
+      activejob (= 7.0.5)
+      activerecord (= 7.0.5)
+      activesupport (= 7.0.5)
      marcel (~> 1.0)
      mini_mime (>= 1.1.0)
-    activesupport (7.0.4.3)
+    activesupport (7.0.5)
      concurrent-ruby (~> 1.0, >= 1.0.2)
      i18n (>= 1.6, < 2)
      minitest (>= 5.1)
@@ -113,6 +113,9 @@ GEM
      kaminari (>= 1.0)
      sassc-rails (~> 2.1)
      selectize-rails (~> 0.6)
+    administrate-field-active_storage (0.4.2)
+      administrate (>= 0.2.2)
+      rails (>= 7.0)
    annotate (3.2.0)
      activerecord (>= 3.2, < 8.0)
      rake (>= 10.4, < 14.0)
@@ -353,7 +356,7 @@ GEM
      mini_mime (>= 1.0.0)
      multi_xml (>= 0.5.2)
    httpclient (2.8.3)
-    i18n (1.13.0)
+    i18n (1.14.1)
      concurrent-ruby (~> 1.0)
    image_processing (1.12.2)
      mini_magick (>= 4.9.5, < 5)
@@ -420,9 +423,9 @@ GEM
      activesupport (>= 4)
      railties (>= 4)
      request_store (~> 1.0)
-    loofah (2.20.0)
+    loofah (2.21.3)
      crass (~> 1.0.2)
-      nokogiri (>= 1.5.9)
+      nokogiri (>= 1.12.0)
    mail (2.8.1)
      mini_mime (>= 0.1.1)
      net-imap
@@ -462,14 +465,14 @@ GEM
      sidekiq
    newrelic_rpm (8.16.0)
    nio4r (2.5.9)
-    nokogiri (1.14.3)
-      mini_portile2 (~> 2.8.0)
+    nokogiri (1.15.2)
+      mini_portile2 (~> 2.8.2)
      racc (~> 1.4)
-    nokogiri (1.14.3-arm64-darwin)
+    nokogiri (1.15.2-arm64-darwin)
      racc (~> 1.4)
-    nokogiri (1.14.3-x86_64-darwin)
+    nokogiri (1.15.2-x86_64-darwin)
      racc (~> 1.4)
-    nokogiri (1.14.3-x86_64-linux)
+    nokogiri (1.15.2-x86_64-linux)
      racc (~> 1.4)
    oauth (1.1.0)
      oauth-tty (~> 1.0, >= 1.0.1)
@@ -522,7 +525,7 @@ GEM
    pundit (2.3.0)
      activesupport (>= 3.0.0)
    raabro (1.4.0)
-    racc (1.6.2)
+    racc (1.7.0)
    rack (2.2.7)
    rack-attack (6.6.1)
      rack (>= 1.0, < 3)
@@ -537,28 +540,29 @@ GEM
    rack-test (2.1.0)
      rack (>= 1.3)
    rack-timeout (0.6.3)
-    rails (7.0.4.3)
-      actioncable (= 7.0.4.3)
-      actionmailbox (= 7.0.4.3)
-      actionmailer (= 7.0.4.3)
-      actionpack (= 7.0.4.3)
-      actiontext (= 7.0.4.3)
-      actionview (= 7.0.4.3)
-      activejob (= 7.0.4.3)
-      activemodel (= 7.0.4.3)
-      activerecord (= 7.0.4.3)
-      activestorage (= 7.0.4.3)
-      activesupport (= 7.0.4.3)
+    rails (7.0.5)
+      actioncable (= 7.0.5)
+      actionmailbox (= 7.0.5)
+      actionmailer (= 7.0.5)
+      actionpack (= 7.0.5)
+      actiontext (= 7.0.5)
+      actionview (= 7.0.5)
+      activejob (= 7.0.5)
+      activemodel (= 7.0.5)
+      activerecord (= 7.0.5)
+      activestorage (= 7.0.5)
+      activesupport (= 7.0.5)
      bundler (>= 1.15.0)
-      railties (= 7.0.4.3)
+      railties (= 7.0.5)
    rails-dom-testing (2.0.3)
      activesupport (>= 4.2.0)
      nokogiri (>= 1.6)
-    rails-html-sanitizer (1.5.0)
-      loofah (~> 2.19, >= 2.19.1)
-    railties (7.0.4.3)
-      actionpack (= 7.0.4.3)
-      activesupport (= 7.0.4.3)
+    rails-html-sanitizer (1.6.0)
+      loofah (~> 2.21)
+      nokogiri (~> 1.14)
+    railties (7.0.5)
+      actionpack (= 7.0.5)
+      activesupport (= 7.0.5)
      method_source
      rake (>= 12.2)
      thor (~> 1.0)
@@ -722,8 +726,8 @@ GEM
    stripe (8.5.0)
    telephone_number (1.4.20)
    test-prof (1.2.1)
-    thor (1.2.1)
-    tilt (2.1.0)
+    thor (1.2.2)
+    tilt (2.2.0)
    time_diff (0.3.0)
      activesupport
      i18n
@@ -785,6 +789,7 @@ GEM
 PLATFORMS
  arm64-darwin-20
  arm64-darwin-21
+  arm64-darwin-22
  ruby
  x86_64-darwin-18
  x86_64-darwin-20
@@ -797,6 +802,7 @@ DEPENDENCIES
  activerecord-import
  acts-as-taggable-on
  administrate
+  administrate-field-active_storage
  annotate
  attr_extras
  audited (~> 5.3)
@@ -915,4 +921,4 @@ RUBY VERSION
   ruby 3.2.2p185

 BUNDLED WITH
-   2.4.10
+   2.4.6
@@ -1 +1 @@
-2.2.0
+2.17.0
@@ -1 +1 @@
-2.1.0
+2.3.0
@@ -1,5 +1,6 @@
 //= link_tree ../images
 //= link administrate/application.css
 //= link administrate/application.js
+//= link administrate-field-active_storage/application.css
 //= link dashboardChart.js
 //= link secretField.js
@@ -63,7 +63,9 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
  end

  def conversation
-    @conversation ||= Conversation.find_by(conversation_params) || build_conversation
+    @conversation ||= Conversation.where(conversation_params).find_by(
+      "additional_attributes ->> 'type' = 'instagram_direct_message'"
+    ) || build_conversation
  end

  def message_content
@@ -94,8 +96,10 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder

  def build_conversation
    @contact_inbox ||= contact.contact_inboxes.find_by!(source_id: message_source_id)
+
    Conversation.create!(conversation_params.merge(
-                           contact_inbox_id: @contact_inbox.id
+                           contact_inbox_id: @contact_inbox.id,
+                           additional_attributes: { type: 'instagram_direct_message' }
                         ))
  end

@@ -103,10 +107,7 @@ class Messages::Instagram::MessageBuilder < Messages::Messenger::MessageBuilder
    {
      account_id: @inbox.account_id,
      inbox_id: @inbox.id,
-      contact_id: contact.id,
-      additional_attributes: {
-        type: 'instagram_direct_message'
-      }
+      contact_id: contact.id
    }
  end

@@ -96,10 +96,9 @@ class V2::ReportBuilder

  def conversations
    @open_conversations = scope.conversations.where(account_id: @account.id).open
-    first_response_count = @account.reporting_events.where(name: 'first_response', conversation_id: @open_conversations.pluck('id')).count
    metric = {
      open: @open_conversations.count,
-      unattended: @open_conversations.count - first_response_count
+      unattended: @open_conversations.unattended.count
    }
    metric[:unassigned] = @open_conversations.unassigned.count if params[:type].equal?(:account)
    metric
@@ -16,6 +16,9 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
                end
  end

+  def show; end
+  def edit; end
+
  def create
    @article = @portal.articles.create!(article_params)
    @article.associate_root_article(article_params[:associated_article_id])
@@ -23,10 +26,6 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
    render json: { error: @article.errors.messages }, status: :unprocessable_entity and return unless @article.valid?
  end

-  def edit; end
-
-  def show; end
-
  def update
    @article.update!(article_params) if params[:article].present?
    render json: { error: @article.errors.messages }, status: :unprocessable_entity and return unless @article.valid?
@@ -6,6 +6,8 @@ class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseCont
    @automation_rules = Current.account.automation_rules
  end

+  def show; end
+
  def create
    @automation_rule = Current.account.automation_rules.new(automation_rules_permit)
    @automation_rule.actions = params[:actions]
@@ -28,8 +30,6 @@ class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseCont
    render json: { blob_key: file_blob.key, blob_id: file_blob.id }
  end

-  def show; end
-
  def update
    ActiveRecord::Base.transaction do
      automation_rule_update
@@ -6,21 +6,21 @@ class Api::V1::Accounts::CampaignsController < Api::V1::Accounts::BaseController
    @campaigns = Current.account.campaigns
  end

+  def show; end
+
  def create
    @campaign = Current.account.campaigns.create!(campaign_params)
  end

+  def update
+    @campaign.update!(campaign_params)
+  end
+
  def destroy
    @campaign.destroy!
    head :ok
  end

-  def show; end
-
-  def update
-    @campaign.update!(campaign_params)
-  end
-
  private

  def campaign
@@ -9,6 +9,8 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
    @categories = @portal.categories.search(params)
  end

+  def show; end
+
  def create
    @category = @portal.categories.create!(category_params)
    @category.related_categories << related_categories_records
@@ -17,8 +19,6 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
    @category.save!
  end

-  def show; end
-
  def update
    @category.update!(category_params)
    @category.related_categories = related_categories_records if related_categories_records.any?
@@ -1,11 +1,13 @@
 class Api::V1::Accounts::Contacts::ContactInboxesController < Api::V1::Accounts::Contacts::BaseController
+  include HmacConcern
  before_action :ensure_inbox, only: [:create]

  def create
    @contact_inbox = ContactInboxBuilder.new(
      contact: @contact,
      inbox: @inbox,
-      source_id: params[:source_id]
+      source_id: params[:source_id],
+      hmac_verified: hmac_verified?
    ).perform
  end

@@ -5,21 +5,21 @@ class Api::V1::Accounts::Contacts::NotesController < Api::V1::Accounts::Contacts
    @notes = @contact.notes.latest.includes(:user)
  end

+  def show; end
+
  def create
    @note = @contact.notes.create!(note_params)
  end

+  def update
+    @note.update(note_params)
+  end
+
  def destroy
    @note.destroy!
    head :ok
  end

-  def show; end
-
-  def update
-    @note.update(note_params)
-  end
-
  private

  def note
@@ -42,6 +42,12 @@ class Api::V1::Accounts::ContactsController < Api::V1::Accounts::BaseController
    head :ok
  end

+  def export
+    column_names = params['column_names']
+    Account::ContactsExportJob.perform_later(Current.account.id, column_names)
+    head :ok, message: I18n.t('errors.contacts.export.success')
+  end
+
  # returns online contacts
  def active
    contacts = Current.account.contacts.where(id: ::OnlineStatusTracker
@@ -1,5 +1,4 @@
 class Api::V1::Accounts::Conversations::BaseController < Api::V1::Accounts::BaseController
-  include EnsureCurrentAccountHelper
  before_action :conversation

  private
@@ -1,6 +1,7 @@
 class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseController
  include Events::Types
  include DateRangeHelper
+  include HmacConcern

  before_action :conversation, except: [:index, :meta, :search, :create, :filter]
  before_action :inbox, :contact, :contact_inbox, only: [:create]
@@ -22,6 +23,12 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
    @conversations_count = result[:count]
  end

+  def attachments
+    @attachments = @conversation.attachments
+  end
+
+  def show; end
+
  def create
    ActiveRecord::Base.transaction do
      @conversation = ConversationBuilder.new(params: params, contact_inbox: @contact_inbox).perform
@@ -29,8 +36,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
    end
  end

-  def show; end
-
  def filter
    result = ::Conversations::FilterService.new(params.permit!, current_user).perform
    @conversations = result[:conversations]
@@ -100,9 +105,6 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
  end

  def set_conversation_status
-    # TODO: temporary fallback for the old bot status in conversation, we will remove after couple of releases
-    # commenting this out to see if there are any errors, if not we can remove this in subsequent releases
-    # status = params[:status] == 'bot' ? 'pending' : params[:status]
    @conversation.status = params[:status]
    @conversation.snoozed_until = parse_date_time(params[:snoozed_until].to_s) if params[:snoozed_until]
  end
@@ -148,7 +150,8 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
    ContactInboxBuilder.new(
      contact: @contact,
      inbox: @inbox,
-      source_id: params[:source_id]
+      source_id: params[:source_id],
+      hmac_verified: hmac_verified?
    ).perform
  end

@@ -34,9 +34,12 @@ class Api::V1::Accounts::CsatSurveyResponsesController < Api::V1::Accounts::Base
  end

  def set_csat_survey_responses
-    @csat_survey_responses = filtrate(
-      Current.account.csat_survey_responses.includes([:conversation, :assigned_agent, :contact])
-    ).filter_by_created_at(range).filter_by_assigned_agent_id(params[:user_ids])
+    base_query = Current.account.csat_survey_responses.includes([:conversation, :assigned_agent, :contact])
+    @csat_survey_responses = filtrate(base_query).filter_by_created_at(range)
+                                                 .filter_by_assigned_agent_id(params[:user_ids])
+                                                 .filter_by_inbox_id(params[:inbox_id])
+                                                 .filter_by_team_id(params[:team_id])
+                                                 .filter_by_rating(params[:rating])
  end

  def set_current_page_surveys
@@ -1,4 +1,5 @@
 class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseController
+  before_action :check_authorization
  before_action :fetch_custom_filters, except: [:create]
  before_action :fetch_custom_filter, only: [:show, :update, :destroy]
  DEFAULT_FILTER_TYPE = 'conversation'.freeze
@@ -11,6 +12,7 @@ class Api::V1::Accounts::CustomFiltersController < Api::V1::Accounts::BaseContro
    @custom_filter = current_user.custom_filters.create!(
      permitted_payload.merge(account_id: Current.account.id)
    )
+    render json: { error: @custom_filter.errors.messages }, status: :unprocessable_entity and return unless @custom_filter.valid?
  end

  def update
@@ -2,6 +2,11 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
  before_action :fetch_inbox
  before_action :current_agents_ids, only: [:create, :update]

+  def show
+    authorize @inbox, :show?
+    fetch_updated_agents
+  end
+
  def create
    authorize @inbox, :create?
    ActiveRecord::Base.transaction do
@@ -10,11 +15,6 @@ class Api::V1::Accounts::InboxMembersController < Api::V1::Accounts::BaseControl
    fetch_updated_agents
  end

-  def show
-    authorize @inbox, :show?
-    fetch_updated_agents
-  end
-
  def update
    authorize @inbox, :update?
    update_agents_list
@@ -44,26 +44,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
  def update
    @inbox.update!(permitted_params.except(:channel))
    update_inbox_working_hours
-    channel_attributes = get_channel_attributes(@inbox.channel_type)
-
-    # Inbox update doesn't necessarily need channel attributes
-    return if permitted_params(channel_attributes)[:channel].blank?
-
-    if @inbox.inbox_type == 'Email'
-      begin
-        validate_email_channel(channel_attributes)
-      rescue StandardError => e
-        render json: { message: e }, status: :unprocessable_entity and return
-      end
-      @inbox.channel.reauthorized!
-    end
-
-    @inbox.channel.update!(permitted_params(channel_attributes)[:channel])
-    update_channel_feature_flags
-  end
-
-  def update_inbox_working_hours
-    @inbox.update_working_hours(params.permit(working_hours: Inbox::OFFISABLE_ATTRS)[:working_hours]) if params[:working_hours]
+    update_channel if channel_update_required?
  end

  def agent_bot
@@ -103,6 +84,35 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
    account_channels_method.create!(permitted_params(channel_type_from_params::EDITABLE_ATTRS)[:channel].except(:type))
  end

+  def update_inbox_working_hours
+    @inbox.update_working_hours(params.permit(working_hours: Inbox::OFFISABLE_ATTRS)[:working_hours]) if params[:working_hours]
+  end
+
+  def update_channel
+    channel_attributes = get_channel_attributes(@inbox.channel_type)
+    return if permitted_params(channel_attributes)[:channel].blank?
+
+    validate_and_update_email_channel(channel_attributes) if @inbox.inbox_type == 'Email'
+
+    reauthorize_and_update_channel(channel_attributes)
+    update_channel_feature_flags
+  end
+
+  def channel_update_required?
+    permitted_params(get_channel_attributes(@inbox.channel_type))[:channel].present?
+  end
+
+  def validate_and_update_email_channel(channel_attributes)
+    validate_email_channel(channel_attributes)
+  rescue StandardError => e
+    render json: { message: e }, status: :unprocessable_entity and return
+  end
+
+  def reauthorize_and_update_channel(channel_attributes)
+    @inbox.channel.reauthorized! if @inbox.channel.respond_to?(:reauthorized!)
+    @inbox.channel.update!(permitted_params(channel_attributes)[:channel])
+  end
+
  def update_channel_feature_flags
    return unless @inbox.web_widget?
    return unless permitted_params(Channel::WebWidget::EDITABLE_ATTRS)[:channel].key? :selected_feature_flags
@@ -6,6 +6,10 @@ class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController
    @macros = Macro.with_visibility(current_user, params)
  end

+  def show
+    head :not_found if @macro.nil?
+  end
+
  def create
    @macro = Current.account.macros.new(macros_with_user.merge(created_by_id: current_user.id))
    @macro.set_visibility(current_user, permitted_params)
@@ -18,8 +22,16 @@ class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController
    @macro
  end

-  def show
-    head :not_found if @macro.nil?
+  def update
+    ActiveRecord::Base.transaction do
+      @macro.update!(macros_with_user)
+      @macro.set_visibility(current_user, permitted_params)
+      process_attachments
+      @macro.save!
+    rescue StandardError => e
+      Rails.logger.error e
+      render json: { error: @macro.errors.messages }.to_json, status: :unprocessable_entity
+    end
  end

  def destroy
@@ -37,18 +49,6 @@ class Api::V1::Accounts::MacrosController < Api::V1::Accounts::BaseController
    render json: { blob_key: file_blob.key, blob_id: file_blob.id }
  end

-  def update
-    ActiveRecord::Base.transaction do
-      @macro.update!(macros_with_user)
-      @macro.set_visibility(current_user, permitted_params)
-      process_attachments
-      @macro.save!
-    rescue StandardError => e
-      Rails.logger.error e
-      render json: { error: @macro.errors.messages }.to_json, status: :unprocessable_entity
-    end
-  end
-
  def execute
    ::MacrosExecutionJob.perform_later(@macro, conversation_ids: params[:conversation_ids], user: Current.user)

@@ -14,6 +14,11 @@ class Api::V1::AccountsController < Api::BaseController
              CustomExceptions::Account::UserErrors,
              with: :render_error_response

+  def show
+    @latest_chatwoot_version = ::Redis::Alfred.get(::Redis::Alfred::LATEST_CHATWOOT_VERSION)
+    render 'api/v1/accounts/show', format: :json
+  end
+
  def create
    @user, @account = AccountBuilder.new(
      account_name: account_params[:account_name],
@@ -32,14 +37,10 @@ class Api::V1::AccountsController < Api::BaseController
  end

  def cache_keys
+    expires_in 10.seconds, public: false, stale_while_revalidate: 5.minutes
    render json: { cache_keys: get_cache_keys }, status: :ok
  end

-  def show
-    @latest_chatwoot_version = ::Redis::Alfred.get(::Redis::Alfred::LATEST_CHATWOOT_VERSION)
-    render 'api/v1/accounts/show', format: :json
-  end
-
  def update
    @account.update!(account_params.slice(:name, :locale, :domain, :support_email, :auto_resolve_duration))
  end
@@ -48,7 +48,8 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController
  def message_finder_params
    {
      filter_internal_messages: true,
-      before: permitted_params[:before]
+      before: permitted_params[:before],
+      after: permitted_params[:after]
    }
  end

@@ -62,7 +63,7 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController

  def permitted_params
    # timestamp parameter is used in create conversation method
-    params.permit(:id, :before, :website_token, contact: [:name, :email], message: [:content, :referer_url, :timestamp, :echo_id])
+    params.permit(:id, :before, :after, :website_token, contact: [:name, :email], message: [:content, :referer_url, :timestamp, :echo_id])
  end

  def set_message
@@ -0,0 +1,5 @@
+module HmacConcern
+  def hmac_verified?
+    ActiveModel::Type::Boolean.new.cast(params[:hmac_verified]).present?
+  end
+end
@@ -4,6 +4,16 @@ class DeviseOverrides::PasswordsController < Devise::PasswordsController
  skip_before_action :require_no_authentication, raise: false
  skip_before_action :authenticate_user!, raise: false

+  def create
+    @user = User.find_by(email: params[:email])
+    if @user
+      @user.send_reset_password_instructions
+      build_response(I18n.t('messages.reset_password_success'), 200)
+    else
+      build_response(I18n.t('messages.reset_password_failure'), 404)
+    end
+  end
+
  def update
    # params: reset_password_token, password, password_confirmation
    original_token = params[:reset_password_token]
@@ -17,16 +27,6 @@ class DeviseOverrides::PasswordsController < Devise::PasswordsController
    end
  end

-  def create
-    @user = User.find_by(email: params[:email])
-    if @user
-      @user.send_reset_password_instructions
-      build_response(I18n.t('messages.reset_password_success'), 200)
-    else
-      build_response(I18n.t('messages.reset_password_failure'), 404)
-    end
-  end
-
  private

  def reset_password_and_confirmation(recoverable)
@@ -1,4 +1,4 @@
-class DeviseOverrides::SessionsController < ::DeviseTokenAuth::SessionsController
+class DeviseOverrides::SessionsController < DeviseTokenAuth::SessionsController
  # Prevent session parameter from being passed
  # Unpermitted parameter: session
  wrap_parameters format: []
@@ -37,3 +37,5 @@ class DeviseOverrides::SessionsController < ::DeviseTokenAuth::SessionsControlle
    @resource = user if user&.valid_sso_auth_token?(params[:sso_auth_token])
  end
 end
+
+DeviseOverrides::SessionsController.prepend_mod_with('DeviseOverrides::SessionsController')
@@ -1,4 +1,4 @@
-class DeviseOverrides::TokenValidationsController < ::DeviseTokenAuth::TokenValidationsController
+class DeviseOverrides::TokenValidationsController < DeviseTokenAuth::TokenValidationsController
  def validate_token
    # @resource will have been set by set_user_by_token concern
    if @resource
@@ -1,12 +1,12 @@
 class Platform::Api::V1::AccountsController < PlatformController
+  def show; end
+
  def create
    @resource = Account.create!(account_params)
    update_resource_features
    @platform_app.platform_app_permissibles.find_or_create_by(permissible: @resource)
  end

-  def show; end
-
  def update
    @resource.assign_attributes(account_params)
    update_resource_features
@@ -6,14 +6,14 @@ class Platform::Api::V1::AgentBotsController < PlatformController
    @resources = @platform_app.platform_app_permissibles.where(permissible_type: 'AgentBot').all
  end

+  def show; end
+
  def create
    @resource = AgentBot.new(agent_bot_params)
    @resource.save!
    @platform_app.platform_app_permissibles.find_or_create_by(permissible: @resource)
  end

-  def show; end
-
  def update
    @resource.update!(agent_bot_params)
  end
@@ -5,6 +5,8 @@ class Platform::Api::V1::UsersController < PlatformController
  before_action(only: [:login]) { set_resource }
  before_action(only: [:login]) { validate_platform_app_permissible }

+  def show; end
+
  def create
    @resource = (User.find_by(email: user_params[:email]) || User.new(user_params))
    @resource.skip_confirmation!
@@ -16,8 +18,6 @@ class Platform::Api::V1::UsersController < PlatformController
    render json: { url: @resource.generate_sso_link }
  end

-  def show; end
-
  def update
    @resource.assign_attributes(user_update_params)

@@ -2,6 +2,8 @@ class Public::Api::V1::Inboxes::ContactsController < Public::Api::V1::InboxesCon
  before_action :contact_inbox, except: [:create]
  before_action :process_hmac

+  def show; end
+
  def create
    source_id = params[:source_id] || SecureRandom.uuid
    @contact_inbox = ::ContactInboxWithContactBuilder.new(
@@ -11,8 +13,6 @@ class Public::Api::V1::Inboxes::ContactsController < Public::Api::V1::InboxesCon
    ).perform
  end

-  def show; end
-
  def update
    contact_identify_action = ContactIdentifyAction.new(
      contact: @contact_inbox.contact,
@@ -43,8 +43,6 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
  end

  def render_article_content(content)
-    # rubocop:disable Rails/OutputSafety
-    CommonMarker.render_html(content).html_safe
-    # rubocop:enable Rails/OutputSafety
+    ChatwootMarkdownRenderer.new(content).render_article
  end
 end
@@ -6,6 +6,8 @@ class Public::Api::V1::Portals::BaseController < PublicController
  def set_locale(&)
    switch_locale_with_portal(&) if params[:locale].present?
    switch_locale_with_article(&) if params[:article_slug].present?
+
+    yield
  end

  def switch_locale_with_portal(&)
@@ -45,13 +45,24 @@ class SuperAdmin::AccountsController < SuperAdmin::ApplicationController

  def seed
    Internal::SeedAccountJob.perform_later(requested_resource)
+    # rubocop:disable Rails/I18nLocaleTexts
    redirect_back(fallback_location: [namespace, requested_resource], notice: 'Account seeding triggered')
+    # rubocop:enable Rails/I18nLocaleTexts
+  end
+
+  def reset_cache
+    requested_resource.reset_cache_keys
+    # rubocop:disable Rails/I18nLocaleTexts
+    redirect_back(fallback_location: [namespace, requested_resource], notice: 'Cache keys cleared')
+    # rubocop:enable Rails/I18nLocaleTexts
  end

  def destroy
    account = Account.find(params[:id])

    DeleteObjectJob.perform_later(account) if account.present?
+    # rubocop:disable Rails/I18nLocaleTexts
    redirect_back(fallback_location: [namespace, requested_resource], notice: 'Account deletion is in progress.')
+    # rubocop:enable Rails/I18nLocaleTexts
  end
 end
@@ -41,4 +41,14 @@ class SuperAdmin::AgentBotsController < SuperAdmin::ApplicationController

  # See https://administrate-prototype.herokuapp.com/customizing_controller_actions
  # for more information
+
+  def destroy_avatar
+    avatar = requested_resource.avatar
+    avatar.purge
+    redirect_back(fallback_location: super_admin_agent_bots_path)
+  end
+
+  def scoped_resource
+    resource_class.with_attached_avatar
+  end
 end
@@ -5,6 +5,17 @@ class SuperAdmin::InstanceStatusesController < SuperAdmin::ApplicationController
    sha
    postgres_status
    redis_metrics
+    chatwoot_edition
+  end
+
+  def chatwoot_edition
+    @metrics['Chatwoot edition'] = if ChatwootApp.enterprise?
+                                     'Enterprise'
+                                   elsif ChatwootApp.custom?
+                                     'Custom'
+                                   else
+                                     'Community'
+                                   end
  end

  def chatwoot_version
@@ -45,6 +45,17 @@ class SuperAdmin::UsersController < SuperAdmin::ApplicationController
  # empty values into nil values. It uses other APIs such as `resource_class`
  # and `dashboard`:
  #
+
+  def destroy_avatar
+    avatar = requested_resource.avatar
+    avatar.purge
+    redirect_back(fallback_location: super_admin_users_path)
+  end
+
+  def scoped_resource
+    resource_class.with_attached_avatar
+  end
+
  def resource_params
    permitted_params = super
    permitted_params.delete(:password) if permitted_params[:password].blank?
@@ -1,7 +1,7 @@
 class SwaggerController < ApplicationController
  def respond
    if Rails.env.development? || Rails.env.test?
-      render inline: File.read(Rails.root.join('swagger', derived_path))
+      render inline: Rails.root.join('swagger', derived_path).read
    else
      head :not_found
    end
@@ -10,6 +10,11 @@ class AgentBotDashboard < Administrate::BaseDashboard
  ATTRIBUTE_TYPES = {
    access_token: Field::HasOne,
    avatar_url: AvatarField,
+    avatar: Field::ActiveStorage.with_options(
+      destroy_url: proc do |_namespace, _resource, attachment|
+        [:avatar_super_admin_agent_bot, { attachment_id: attachment.id }]
+      end
+    ),
    id: Field::Number,
    name: Field::String,
    account: Field::BelongsTo.with_options(searchable: true, searchable_field: 'name', order: 'id DESC'),
@@ -36,6 +41,7 @@ class AgentBotDashboard < Administrate::BaseDashboard
  # an array of attributes that will be displayed on the model's show page.
  SHOW_PAGE_ATTRIBUTES = %i[
    id
+    avatar_url
    account
    name
    description
@@ -47,6 +53,7 @@ class AgentBotDashboard < Administrate::BaseDashboard
  # on the model's form (`new` and `edit`) pages.
  FORM_ATTRIBUTES = %i[
    name
+    avatar
    account
    description
    outgoing_url
@@ -11,6 +11,11 @@ class UserDashboard < Administrate::BaseDashboard
    account_users: Field::HasMany,
    id: Field::Number,
    avatar_url: AvatarField,
+    avatar: Field::ActiveStorage.with_options(
+      destroy_url: proc do |_namespace, _resource, attachment|
+        [:avatar_super_admin_user, { attachment_id: attachment.id }]
+      end
+    ),
    provider: Field::String,
    uid: Field::String,
    password: Field::Password,
@@ -69,6 +74,7 @@ class UserDashboard < Administrate::BaseDashboard
  # on the model's form (`new` and `edit`) pages.
  FORM_ATTRIBUTES = %i[
    name
+    avatar
    display_name
    email
    password
@@ -5,7 +5,8 @@ class ConversationFinder
  SORT_OPTIONS = {
    latest: 'latest',
    sort_on_created_at: 'sort_on_created_at',
-    last_user_message_at: 'last_user_message_at'
+    last_user_message_at: 'last_user_message_at',
+    sort_on_priority: 'sort_on_priority'
  }.with_indifferent_access

  # assumptions
@@ -53,9 +54,10 @@ class ConversationFinder

    find_all_conversations
    filter_by_status unless params[:q]
-    filter_by_team if @team
-    filter_by_labels if params[:labels]
-    filter_by_query if params[:q]
+    filter_by_team
+    filter_by_labels
+    filter_by_query
+    filter_by_source_id
  end

  def set_inboxes
@@ -100,12 +102,14 @@ class ConversationFinder
    when 'participating'
      @conversations = current_user.participating_conversations.where(account_id: current_account.id)
    when 'unattended'
-      @conversations = @conversations.where(first_reply_created_at: nil)
+      @conversations = @conversations.unattended
    end
    @conversations
  end

  def filter_by_query
+    return unless params[:q]
+
    allowed_message_types = [Message.message_types[:incoming], Message.message_types[:outgoing]]
    @conversations = conversations.joins(:messages).where('messages.content ILIKE :search', search: "%#{params[:q]}%")
                                  .where(messages: { message_type: allowed_message_types }).includes(:messages)
@@ -120,13 +124,24 @@ class ConversationFinder
  end

  def filter_by_team
+    return unless @team
+
    @conversations = @conversations.where(team: @team)
  end

  def filter_by_labels
+    return unless params[:labels]
+
    @conversations = @conversations.tagged_with(params[:labels], any: true)
  end

+  def filter_by_source_id
+    return unless params[:source_id]
+
+    @conversations = @conversations.joins(:contact_inbox)
+    @conversations = @conversations.where(contact_inboxes: { source_id: params[:source_id] })
+  end
+
  def set_count_for_all_conversations
    [
      @conversations.assigned_to(current_user).count,
@@ -0,0 +1,21 @@
+module BillingHelper
+  private
+
+  def default_plan?(account)
+    installation_config = InstallationConfig.find_by(name: 'CHATWOOT_CLOUD_PLANS')
+    default_plan = installation_config&.value&.first
+
+    # Return false if not plans are configured, so that no checks are enforced
+    return false if default_plan.blank?
+
+    account.custom_attributes['plan_name'].nil? || account.custom_attributes['plan_name'] == default_plan['name']
+  end
+
+  def conversations_this_month(account)
+    account.conversations.where('created_at > ?', 30.days.ago).count
+  end
+
+  def non_web_inboxes(account)
+    account.inboxes.where.not(channel_type: Channel::WebWidget.to_s).count
+  end
+end
@@ -7,8 +7,6 @@ module MessageFormatHelper
  end

  def render_message_content(message_content)
-    # rubocop:disable Rails/OutputSafety
-    CommonMarker.render_html(message_content).html_safe
-    # rubocop:enable Rails/OutputSafety
+    ChatwootMarkdownRenderer.new(message_content).render_message
  end
 end
@@ -29,7 +29,9 @@ module ReportHelper
  end

  def resolutions_count
-    (get_grouped_values scope.conversations.where(account_id: account.id).resolved).count
+    object_scope = scope.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_resolved,
+                                                                                              conversations: { status: :resolved }).distinct
+    (get_grouped_values object_scope).count
  end

  def avg_first_response_time
@@ -6,6 +6,10 @@
    :class="{ 'app-rtl--wrapper': isRTLView }"
  >
    <update-banner :latest-chatwoot-version="latestChatwootVersion" />
+    <template v-if="!accountUIFlags.isFetchingItem && currentAccountId">
+      <payment-pending-banner />
+      <upgrade-banner />
+    </template>
    <transition name="fade" mode="out-in">
      <router-view />
    </transition>
@@ -25,6 +29,8 @@ import AddAccountModal from '../dashboard/components/layout/sidebarComponents/Ad
 import LoadingState from './components/widgets/LoadingState.vue';
 import NetworkNotification from './components/NetworkNotification';
 import UpdateBanner from './components/app/UpdateBanner.vue';
+import UpgradeBanner from './components/app/UpgradeBanner.vue';
+import PaymentPendingBanner from './components/app/PaymentPendingBanner.vue';
 import vueActionCable from './helper/actionCable';
 import WootSnackbarBox from './components/SnackbarContainer';
 import rtlMixin from 'shared/mixins/rtlMixin';
@@ -41,7 +47,9 @@ export default {
    LoadingState,
    NetworkNotification,
    UpdateBanner,
+    PaymentPendingBanner,
    WootSnackbarBox,
+    UpgradeBanner,
  },

  mixins: [rtlMixin],
@@ -59,6 +67,7 @@ export default {
      currentUser: 'getCurrentUser',
      globalConfig: 'globalConfig/get',
      authUIFlags: 'getAuthUIFlags',
+      accountUIFlags: 'accounts/getUIFlags',
      currentAccountId: 'getCurrentAccountId',
    }),
    hasAccounts() {
@@ -115,11 +124,6 @@ export default {

 <style lang="scss">
@import './assets/scss/app';
-.update-banner {
-  height: var(--space-larger);
-  align-items: center;
-  font-size: var(--font-size-small) !important;
-}
 </style>

 <style src="vue-multiselect/dist/vue-multiselect.min.css"></style>
@@ -75,6 +75,10 @@ class ContactAPI extends ApiClient {
  destroyAvatar(contactId) {
    return axios.delete(`${this.url}/${contactId}/avatar`);
  }
+
+  exportContacts() {
+    return axios.get(`${this.url}/export`);
+  }
 }

 export default new ContactAPI();
@@ -6,7 +6,7 @@ class CSATReportsAPI extends ApiClient {
    super('csat_survey_responses', { accountScoped: true });
  }

-  get({ page, from, to, user_ids } = {}) {
+  get({ page, from, to, user_ids, inbox_id, team_id, rating } = {}) {
    return axios.get(this.url, {
      params: {
        page,
@@ -14,24 +14,31 @@ class CSATReportsAPI extends ApiClient {
        until: to,
        sort: '-created_at',
        user_ids,
+        inbox_id,
+        team_id,
+        rating,
      },
    });
  }

-  download({ from, to, user_ids } = {}) {
+  download({ from, to, user_ids, inbox_id, team_id, rating } = {}) {
    return axios.get(`${this.url}/download`, {
      params: {
        since: from,
        until: to,
        sort: '-created_at',
        user_ids,
+        inbox_id,
+        team_id,
+        rating,
      },
    });
  }

-  getMetrics({ from, to, user_ids } = {}) {
+  getMetrics({ from, to, user_ids, inbox_id, team_id, rating } = {}) {
+    // no ratings for metrics
    return axios.get(`${this.url}/metrics`, {
-      params: { since: from, until: to, user_ids },
+      params: { since: from, until: to, user_ids, inbox_id, team_id, rating },
    });
  }
 }
@@ -13,6 +13,10 @@ class EnterpriseAccountAPI extends ApiClient {
  subscription() {
    return axios.post(`${this.url}subscription`);
  }
+
+  getLimits() {
+    return axios.get(`${this.url}limits`);
+  }
 }

 export default new EnterpriseAccountAPI();
@@ -127,6 +127,10 @@ class ConversationApi extends ApiClient {
      user_ids: userIds,
    });
  }
+
+  getAllAttachments(conversationId) {
+    return axios.get(`${this.url}/${conversationId}/attachments`);
+  }
 }

 export default new ConversationApi();
@@ -7,14 +7,22 @@ class OpenAIAPI extends ApiClient {
    super('integrations', { accountScoped: true });
  }

-  processEvent({ name = 'rephrase', content, tone, hookId }) {
+  processEvent({ type = 'rephrase', content, tone, conversationId, hookId }) {
+    let data = {
+      tone,
+      content,
+    };
+
+    if (type === 'reply_suggestion' || type === 'summarize') {
+      data = {
+        conversation_display_id: conversationId,
+      };
+    }
+
    return axios.post(`${this.url}/hooks/${hookId}/process_event`, {
      event: {
-        name: name,
-        data: {
-          tone,
-          content,
-        },
+        name: type,
+        data,
      },
    });
  }
@@ -210,5 +210,12 @@ describe('#ConversationAPI', () => {
        { params: { page: payload.page } }
      );
    });
+
+    it('#getAllAttachments', () => {
+      conversationAPI.getAllAttachments(1);
+      expect(context.axiosMock.get).toHaveBeenCalledWith(
+        '/api/v1/conversations/1/attachments'
+      );
+    });
  });
 });
@@ -5,12 +5,20 @@
 }

 .date-picker {
-  .mx-datepicker {
-    width: 100%;
+  &.no-margin {
+    .mx-input {
+      margin-bottom: 0;
+    }
  }

-  .mx-datepicker-range {
-    width: 320px;
+  &:not(.auto-width) {
+    .mx-datepicker-range {
+      width: 320px;
+    }
+  }
+
+  .mx-datepicker {
+    width: 100%;
  }

  .mx-input {
@@ -18,7 +26,7 @@
    border-radius: var(--border-radius-normal);
    box-shadow: none;
    display: flex;
-    height: 4.0rem;
+    height: 4rem;
  }

  .mx-input:disabled,
@@ -27,3 +35,32 @@
    cursor: pointer;
  }
 }
+
+.mx-datepicker-inline {
+  width: 100%;
+
+  .mx-calendar {
+    width: 100%;
+  }
+
+  .cell.disabled {
+    background-color: var(--s-25);
+    color: var(--s-200);
+  }
+
+  .mx-time-item.disabled {
+    background-color: var(--s-25);
+  }
+
+  .today {
+    font-weight: var(--font-weight-bold);
+  }
+
+  .mx-datepicker-main {
+    border: 0;
+  }
+
+  .mx-time-header {
+    border: 0;
+  }
+}
@@ -254,7 +254,7 @@ $button-sizes: (tiny: var(--font-size-micro),
  default: var(--font-size-small),
  large: var(--font-size-medium));
 $button-palette: $foundation-palette;
-$button-opacity-disabled: 0.25;
+$button-opacity-disabled: 0.4;
 $button-background-hover-lightness: -20%;
 $button-hollow-hover-lightness: -50%;
 $button-transition: background-color 0.25s ease-out,
@@ -261,6 +261,12 @@
      }
    }

+    // Basic filter dropdown
+    .basic-filter {
+      left: 0;
+      right: unset;
+    }
+
    // Card label
    .label-container {
      .label {
@@ -13,7 +13,9 @@
 }

 .multiselect {
-  margin-bottom: var(--space-normal);
+  &:not(.no-margin) {
+    margin-bottom: var(--space-normal);
+  }

  &.multiselect--disabled {
    opacity: 0.8;
@@ -29,13 +29,13 @@
    }

    .modal-image {
-      max-height: 90%;
-      max-width: 90%;
+      max-height: 76vh;
+      max-width: 76vw;
    }

    .modal-video {
-      max-height: 75vh;
-      max-width: 100%;
+      max-height: 76vh;
+      max-width: 76vw;
    }

    &::before {
@@ -53,16 +53,6 @@
      width: 100%;
    }
  }
-
-  .video {
-    .modal-container {
-      width: auto;
-
-      .modal--close {
-        z-index: var(--z-index-low);
-      }
-    }
-  }
 }

 .conversations-list-wrap {
@@ -400,4 +390,3 @@
    margin-bottom: 0;
  }
 }
-
@@ -47,6 +47,14 @@
          />
        </div>
        <div v-if="hasActiveFolders">
+          <woot-button
+            v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.EDIT.EDIT_BUTTON')"
+            size="tiny"
+            variant="smooth"
+            color-scheme="secondary"
+            icon="edit"
+            @click="onToggleAdvanceFiltersModal"
+          />
          <woot-button
            v-tooltip.top-end="$t('FILTER.CUSTOM_VIEWS.DELETE.DELETE_BUTTON')"
            size="tiny"
@@ -168,8 +176,11 @@
        v-if="showAdvancedFilters"
        :initial-filter-types="advancedFilterTypes"
        :initial-applied-filters="appliedFilter"
+        :active-folder-name="activeFolderName"
        :on-close="closeAdvanceFiltersModal"
+        :is-folder-view="hasActiveFolders"
        @applyFilter="onApplyFilter"
+        @updateFolder="onUpdateSavedFilter"
      />
    </woot-modal>
  </div>
@@ -193,6 +204,9 @@ import DeleteCustomViews from 'dashboard/routes/dashboard/customviews/DeleteCust
 import ConversationBulkActions from './widgets/conversation/conversationBulkActions/Index.vue';
 import alertMixin from 'shared/mixins/alertMixin';
 import filterMixin from 'shared/mixins/filterMixin';
+import languages from 'dashboard/components/widgets/conversation/advancedFilterItems/languages';
+import countries from 'shared/constants/countries';
+import { generateValuesForEditCustomViews } from 'dashboard/helper/customViewsHelper';

 import {
  hasPressedAltAndJKey,
@@ -289,6 +303,11 @@ export default {
      appliedFilters: 'getAppliedConversationFilters',
      folders: 'customViews/getCustomViews',
      inboxes: 'inboxes/getInboxes',
+      agentList: 'agents/getAgents',
+      teamsList: 'teams/getTeams',
+      inboxesList: 'inboxes/getInboxes',
+      campaigns: 'campaigns/getAllCampaigns',
+      labels: 'labels/getLabels',
    }),
    hasAppliedFilters() {
      return this.appliedFilters.length !== 0;
@@ -451,6 +470,9 @@ export default {
      }
      return undefined;
    },
+    activeFolderName() {
+      return this.activeFolder?.name;
+    },
    activeTeam() {
      if (this.teamId) {
        return this.$store.getters['teams/getTeam'](this.teamId);
@@ -483,9 +505,7 @@ export default {
      this.resetAndFetchData();
    },
    activeFolder() {
-      if (!this.hasAppliedFilters) {
-        this.resetAndFetchData();
-      }
+      this.resetAndFetchData();
    },
    chatLists() {
      this.chatsOnView = this.conversationList;
@@ -496,6 +516,10 @@ export default {
    this.$store.dispatch('setChatSortFilter', this.activeSortBy);
    this.resetAndFetchData();

+    if (this.hasActiveFolders) {
+      this.$store.dispatch('campaigns/get');
+    }
+
    bus.$on('fetch_conversation_stats', () => {
      this.$store.dispatch('conversationStats/get', this.conversationFilters);
    });
@@ -508,6 +532,15 @@ export default {
      this.$store.dispatch('emptyAllConversations');
      this.fetchFilteredConversations(payload);
    },
+    onUpdateSavedFilter(payload, folderName) {
+      const payloadData = {
+        ...this.activeFolder,
+        name: folderName,
+        query: filterQueryGenerator(payload),
+      };
+      this.$store.dispatch('customViews/update', payloadData);
+      this.closeAdvanceFiltersModal();
+    },
    onClickOpenAddFoldersModal() {
      this.showAddFoldersModal = true;
    },
@@ -521,15 +554,70 @@ export default {
      this.showDeleteFoldersModal = false;
    },
    onToggleAdvanceFiltersModal() {
-      if (!this.hasAppliedFilters) {
+      if (!this.hasAppliedFilters && !this.hasActiveFolders) {
        this.initializeExistingFilterToModal();
      }
+      if (this.hasActiveFolders) {
+        this.initializeFolderToFilterModal(this.activeFolder);
+      }
      this.showAdvancedFilters = true;
    },
    closeAdvanceFiltersModal() {
      this.showAdvancedFilters = false;
      this.appliedFilter = [];
    },
+    setParamsForEditFolderModal() {
+      // Here we are setting the params for edit folder modal to show the existing values.
+
+      // For agent, team, inboxes,and campaigns we get only the id's from the query.
+      // So we are mapping the id's to the actual values.
+
+      // For labels we get the name of the label from the query.
+      // If we delete the label from the label list then we will not be able to show the label name.
+
+      // For custom attributes we get only attribute key.
+      // So we are mapping it to find the input type of the attribute to show in the edit folder modal.
+      const params = {
+        agents: this.agentList,
+        teams: this.teamsList,
+        inboxes: this.inboxesList,
+        labels: this.labels,
+        campaigns: this.campaigns,
+        languages: languages,
+        countries: countries,
+        filterTypes: advancedFilterTypes,
+        allCustomAttributes: this.$store.getters[
+          'attributes/getAttributesByModel'
+        ]('conversation_attribute'),
+      };
+      return params;
+    },
+    initializeFolderToFilterModal(activeFolder) {
+      // Here we are setting the params for edit folder modal.
+      //  To show the existing values. when we click on edit folder button.
+
+      // Here we get the query from the active folder.
+      // And we are mapping the query to the actual values.
+      // To show in the edit folder modal by the help of generateValuesForEditCustomViews helper.
+      const query = activeFolder?.query?.payload;
+      if (!Array.isArray(query)) return;
+
+      this.appliedFilter.push(
+        ...query.map(filter => ({
+          attribute_key: filter.attribute_key,
+          attribute_model: filter.attribute_model,
+          filter_operator: filter.filter_operator,
+          values: Array.isArray(filter.values)
+            ? generateValuesForEditCustomViews(
+                filter,
+                this.setParamsForEditFolderModal()
+              )
+            : [],
+          query_operator: filter.query_operator,
+          custom_attribute_type: filter.custom_attribute_type,
+        }))
+      );
+    },
    getKeyboardListenerParams() {
      const allConversations = this.$refs.activeConversation.querySelectorAll(
        'div.conversations-list div.conversation'
@@ -575,6 +663,7 @@ export default {
      }
    },
    resetAndFetchData() {
+      this.appliedFilter = [];
      this.resetBulkActions();
      this.$store.dispatch('conversationPage/reset');
      this.$store.dispatch('emptyAllConversations');
@@ -587,7 +676,6 @@ export default {
        return;
      }
      this.fetchConversations();
-      this.appliedFilter = [];
    },
    fetchConversations() {
      this.$store
@@ -115,7 +115,7 @@
 </template>

 <script>
-import format from 'date-fns/format';
+import { format, parseISO } from 'date-fns';
 import { required, url } from 'vuelidate/lib/validators';
 import { BUS_EVENTS } from 'shared/constants/busEvents';
 import MultiselectDropdown from 'shared/components/ui/MultiselectDropdown.vue';
@@ -143,15 +143,20 @@ export default {
  },

  computed: {
-    formattedValue() {
+    displayValue() {
      if (this.isAttributeTypeDate) {
-        return format(new Date(this.value || new Date()), DATE_FORMAT);
+        return new Date(this.value || new Date()).toLocaleDateString();
      }
      if (this.isAttributeTypeCheckbox) {
        return this.value === 'false' ? false : this.value;
      }
      return this.value;
    },
+    formattedValue() {
+      return this.isAttributeTypeDate
+        ? format(this.value ? new Date(this.value) : new Date(), DATE_FORMAT)
+        : this.value;
+    },
    listOptions() {
      return this.values.map((value, index) => ({
        id: index + 1,
@@ -192,17 +197,11 @@ export default {
      }
      return this.$t('CUSTOM_ATTRIBUTES.VALIDATIONS.REQUIRED');
    },
-    displayValue() {
-      if (this.attributeType === 'date') {
-        return format(new Date(this.editedValue), 'dd-MM-yyyy');
-      }
-      return this.editedValue;
-    },
  },
  watch: {
    value() {
      this.isEditing = false;
-      this.editedValue = this.value;
+      this.editedValue = this.formattedValue;
    },
  },

@@ -249,9 +248,8 @@ export default {
    onUpdate() {
      const updatedValue =
        this.attributeType === 'date'
-          ? format(new Date(this.editedValue), DATE_FORMAT)
+          ? parseISO(this.editedValue)
          : this.editedValue;
-
      this.$v.$touch();
      if (this.$v.$invalid) {
        return;
@@ -0,0 +1,75 @@
+<template>
+  <div class="column">
+    <woot-modal-header :header-title="$t('CONVERSATION.CUSTOM_SNOOZE.TITLE')" />
+    <form class="row modal-content" @submit.prevent="chooseTime">
+      <date-picker
+        v-model="snoozeTime"
+        type="datetime"
+        inline
+        :lang="lang"
+        :disabled-date="disabledDate"
+        :disabled-time="disabledTime"
+        :popup-style="{ width: '100%' }"
+      />
+      <div class="modal-footer justify-content-end w-full">
+        <woot-button variant="clear" @click.prevent="onClose">
+          {{ this.$t('CONVERSATION.CUSTOM_SNOOZE.CANCEL') }}
+        </woot-button>
+        <woot-button>
+          {{ this.$t('CONVERSATION.CUSTOM_SNOOZE.APPLY') }}
+        </woot-button>
+      </div>
+    </form>
+  </div>
+</template>
+
+<script>
+import DatePicker from 'vue2-datepicker';
+
+export default {
+  components: {
+    DatePicker,
+  },
+
+  data() {
+    return {
+      snoozeTime: null,
+      lang: {
+        days: ['Sun', 'Mon', 'Tue', 'Wed', 'Thu', 'Fri', 'Sat'],
+        yearFormat: 'YYYY',
+        monthFormat: 'MMMM',
+      },
+    };
+  },
+
+  methods: {
+    onClose() {
+      this.$emit('close');
+    },
+    chooseTime() {
+      this.$emit('choose-time', this.snoozeTime);
+    },
+    disabledDate(date) {
+      // Disable all the previous dates
+      const yesterday = new Date();
+      yesterday.setDate(yesterday.getDate() - 1);
+      return date < yesterday;
+    },
+    disabledTime(date) {
+      // Allow only time after 1 hour
+      const now = new Date();
+      now.setHours(now.getHours() + 1);
+      return date < now;
+    },
+  },
+};
+</script>
+
+<style lang="scss" scoped>
+.modal-footer {
+  padding: var(--space-two);
+}
+.modal-content {
+  padding: var(--space-small) var(--space-two) var(--space-zero);
+}
+</style>
@@ -8,6 +8,7 @@
    >
      <div :class="modalContainerClassName" @click.stop>
        <woot-button
+          v-if="showCloseButton"
          color-scheme="secondary"
          icon="dismiss"
          variant="clear"
@@ -28,6 +29,10 @@ export default {
      default: true,
    },
    show: Boolean,
+    showCloseButton: {
+      type: Boolean,
+      default: true,
+    },
    onClose: {
      type: Function,
      required: true,
@@ -0,0 +1,84 @@
+<template>
+  <banner
+    v-if="shouldShowBanner"
+    color-scheme="alert"
+    :banner-message="bannerMessage"
+    :action-button-label="actionButtonMessage"
+    has-action-button
+    @click="routeToBilling"
+  />
+</template>
+
+<script>
+import Banner from 'dashboard/components/ui/Banner.vue';
+import { mapGetters } from 'vuex';
+import adminMixin from 'dashboard/mixins/isAdmin';
+import accountMixin from 'dashboard/mixins/account';
+
+const EMPTY_SUBSCRIPTION_INFO = {
+  status: null,
+  endsOn: null,
+};
+
+export default {
+  components: { Banner },
+  mixins: [adminMixin, accountMixin],
+  computed: {
+    ...mapGetters({
+      isOnChatwootCloud: 'globalConfig/isOnChatwootCloud',
+      getAccount: 'accounts/getAccount',
+    }),
+    bannerMessage() {
+      return this.$t('GENERAL_SETTINGS.PAYMENT_PENDING');
+    },
+    actionButtonMessage() {
+      return this.$t('GENERAL_SETTINGS.OPEN_BILLING');
+    },
+    shouldShowBanner() {
+      if (!this.isOnChatwootCloud) {
+        return false;
+      }
+
+      if (!this.isAdmin) {
+        return false;
+      }
+
+      return this.isPaymentPending();
+    },
+  },
+  methods: {
+    routeToBilling() {
+      this.$router.push({
+        name: 'billing_settings_index',
+        params: { accountId: this.accountId },
+      });
+    },
+    isPaymentPending() {
+      const { status, endsOn } = this.getSubscriptionInfo();
+
+      if (status && endsOn) {
+        const now = new Date();
+        if (status === 'past_due' && endsOn < now) {
+          return true;
+        }
+      }
+
+      return false;
+    },
+    getSubscriptionInfo() {
+      const account = this.getAccount(this.accountId);
+      if (!account) return EMPTY_SUBSCRIPTION_INFO;
+
+      const { custom_attributes: subscription } = account;
+      if (!subscription) return EMPTY_SUBSCRIPTION_INFO;
+
+      const {
+        subscription_status: status,
+        subscription_ends_on: endsOn,
+      } = subscription;
+
+      return { status, endsOn: new Date(endsOn) };
+    },
+  },
+};
+</script>
@@ -1,7 +1,6 @@
 <template>
  <banner
    v-if="shouldShowBanner"
-    class="update-banner"
    color-scheme="primary"
    :banner-message="bannerMessage"
    href-link="https://github.com/chatwoot/chatwoot/releases"
@@ -0,0 +1,89 @@
+<template>
+  <banner
+    v-if="shouldShowBanner"
+    color-scheme="alert"
+    :banner-message="bannerMessage"
+    :action-button-label="actionButtonMessage"
+    has-action-button
+    @click="routeToBilling"
+  />
+</template>
+
+<script>
+import Banner from 'dashboard/components/ui/Banner.vue';
+import { mapGetters } from 'vuex';
+import adminMixin from 'dashboard/mixins/isAdmin';
+import accountMixin from 'dashboard/mixins/account';
+import { differenceInDays } from 'date-fns';
+
+export default {
+  components: { Banner },
+  mixins: [adminMixin, accountMixin],
+  data() {
+    return { conversationMeta: {} };
+  },
+  computed: {
+    ...mapGetters({
+      isOnChatwootCloud: 'globalConfig/isOnChatwootCloud',
+      getAccount: 'accounts/getAccount',
+    }),
+    bannerMessage() {
+      return this.$t('GENERAL_SETTINGS.LIMITS_UPGRADE');
+    },
+    actionButtonMessage() {
+      return this.$t('GENERAL_SETTINGS.OPEN_BILLING');
+    },
+    shouldShowBanner() {
+      if (!this.isOnChatwootCloud) {
+        return false;
+      }
+
+      if (this.isTrialAccount()) {
+        return false;
+      }
+
+      return this.isLimitExceeded();
+    },
+  },
+  mounted() {
+    if (this.isOnChatwootCloud) {
+      this.fetchLimits();
+    }
+  },
+  methods: {
+    fetchLimits() {
+      this.$store.dispatch('accounts/limits');
+    },
+    routeToBilling() {
+      this.$router.push({
+        name: 'billing_settings_index',
+        params: { accountId: this.accountId },
+      });
+    },
+    isTrialAccount() {
+      // check if account is less than 15 days old
+      const account = this.getAccount(this.accountId);
+      if (!account) return false;
+
+      const createdAt = new Date(account.created_at);
+
+      const diffDays = differenceInDays(new Date(), createdAt);
+
+      return diffDays <= 15;
+    },
+    isLimitExceeded() {
+      const account = this.getAccount(this.accountId);
+      if (!account) return false;
+
+      const { limits } = account;
+      if (!limits) return false;
+
+      const { conversation, non_web_inboxes: nonWebInboxes } = limits;
+      return this.testLimit(conversation) || this.testLimit(nonWebInboxes);
+    },
+    testLimit({ allowed, consumed }) {
+      return consumed > allowed;
+    },
+  },
+};
+</script>
@@ -59,72 +59,45 @@
          >
            {{ this.$t('CONVERSATION.RESOLVE_DROPDOWN.MARK_PENDING') }}
          </woot-button>
+          <woot-button
+            variant="clear"
+            color-scheme="secondary"
+            size="small"
+            icon="snooze"
+            @click="() => openSnoozeModal()"
+          >
+            {{ this.$t('CONVERSATION.RESOLVE_DROPDOWN.SNOOZE_UNTIL') }}
+          </woot-button>
        </woot-dropdown-item>
-
-        <woot-dropdown-divider v-if="isOpen" />
-        <woot-dropdown-sub-menu
-          v-if="isOpen"
-          :title="this.$t('CONVERSATION.RESOLVE_DROPDOWN.SNOOZE.TITLE')"
-        >
-          <woot-dropdown-item>
-            <woot-button
-              variant="clear"
-              color-scheme="secondary"
-              size="small"
-              icon="send-clock"
-              @click="() => toggleStatus(STATUS_TYPE.SNOOZED, null)"
-            >
-              {{ this.$t('CONVERSATION.RESOLVE_DROPDOWN.SNOOZE.NEXT_REPLY') }}
-            </woot-button>
-          </woot-dropdown-item>
-          <woot-dropdown-item>
-            <woot-button
-              variant="clear"
-              color-scheme="secondary"
-              size="small"
-              icon="dual-screen-clock"
-              @click="
-                () => toggleStatus(STATUS_TYPE.SNOOZED, snoozeTimes.tomorrow)
-              "
-            >
-              {{ this.$t('CONVERSATION.RESOLVE_DROPDOWN.SNOOZE.TOMORROW') }}
-            </woot-button>
-          </woot-dropdown-item>
-          <woot-dropdown-item>
-            <woot-button
-              variant="clear"
-              color-scheme="secondary"
-              size="small"
-              icon="calendar-clock"
-              @click="
-                () => toggleStatus(STATUS_TYPE.SNOOZED, snoozeTimes.nextWeek)
-              "
-            >
-              {{ this.$t('CONVERSATION.RESOLVE_DROPDOWN.SNOOZE.NEXT_WEEK') }}
-            </woot-button>
-          </woot-dropdown-item>
-        </woot-dropdown-sub-menu>
      </woot-dropdown-menu>
    </div>
+    <woot-modal
+      :show.sync="showCustomSnoozeModal"
+      :on-close="hideCustomSnoozeModal"
+    >
+      <custom-snooze-modal
+        @close="hideCustomSnoozeModal"
+        @choose-time="chooseSnoozeTime"
+      />
+    </woot-modal>
  </div>
 </template>

 <script>
+import { getUnixTime } from 'date-fns';
 import { mapGetters } from 'vuex';
 import { mixin as clickaway } from 'vue-clickaway';
 import alertMixin from 'shared/mixins/alertMixin';
-import snoozeTimesMixin from 'dashboard/mixins/conversation/snoozeTimesMixin.js';
+import CustomSnoozeModal from 'dashboard/components/CustomSnoozeModal';
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 import {
  hasPressedAltAndEKey,
  hasPressedCommandPlusAltAndEKey,
  hasPressedAltAndMKey,
 } from 'shared/helpers/KeyboardHelpers';
-
+import { findSnoozeTime } from 'dashboard/helper/snoozeHelpers';
 import WootDropdownItem from 'shared/components/ui/dropdown/DropdownItem.vue';
-import WootDropdownSubMenu from 'shared/components/ui/dropdown/DropdownSubMenu.vue';
 import WootDropdownMenu from 'shared/components/ui/dropdown/DropdownMenu.vue';
-import WootDropdownDivider from 'shared/components/ui/dropdown/DropdownDivider';

 import wootConstants from 'dashboard/constants/globals';
 import {
@@ -137,16 +110,16 @@ export default {
  components: {
    WootDropdownItem,
    WootDropdownMenu,
-    WootDropdownSubMenu,
-    WootDropdownDivider,
+    CustomSnoozeModal,
  },
-  mixins: [clickaway, alertMixin, eventListenerMixins, snoozeTimesMixin],
+  mixins: [clickaway, alertMixin, eventListenerMixins],
  props: { conversationId: { type: [String, Number], required: true } },
  data() {
    return {
      isLoading: false,
      showActionsDropdown: false,
      STATUS_TYPE: wootConstants.STATUS_TYPE,
+      showCustomSnoozeModal: false,
    };
  },
  computed: {
@@ -218,10 +191,26 @@ export default {
      }
    },
    onCmdSnoozeConversation(snoozeType) {
-      this.toggleStatus(
-        this.STATUS_TYPE.SNOOZED,
-        this.snoozeTimes[snoozeType] || null
-      );
+      if (snoozeType === wootConstants.SNOOZE_OPTIONS.UNTIL_CUSTOM_TIME) {
+        this.showCustomSnoozeModal = true;
+      } else {
+        this.toggleStatus(
+          this.STATUS_TYPE.SNOOZED,
+          findSnoozeTime(snoozeType) || null
+        );
+      }
+    },
+    chooseSnoozeTime(customSnoozeTime) {
+      this.showCustomSnoozeModal = false;
+      if (customSnoozeTime) {
+        this.toggleStatus(
+          this.STATUS_TYPE.SNOOZED,
+          getUnixTime(customSnoozeTime)
+        );
+      }
+    },
+    hideCustomSnoozeModal() {
+      this.showCustomSnoozeModal = false;
    },
    onCmdOpenConversation() {
      this.toggleStatus(this.STATUS_TYPE.OPEN);
@@ -252,6 +241,10 @@ export default {
          this.isLoading = false;
        });
    },
+    openSnoozeModal() {
+      const ninja = document.querySelector('ninja-keys');
+      ninja.open({ parent: 'snooze_conversation' });
+    },
  },
 };
 </script>
@@ -270,5 +263,9 @@ export default {
  right: 0;
  max-width: 20rem;
  min-width: 15.6rem;
+
+  .dropdown-menu__item {
+    margin-bottom: 0;
+  }
 }
 </style>
@@ -11,26 +11,29 @@
        {{ hrefLinkText }}
      </a>
    </span>
-    <woot-button
-      v-if="hasActionButton"
-      size="small"
-      variant="link"
-      icon="arrow-right"
-      color-scheme="primary"
-      class-names="banner-action__button"
-      @click="onClick"
-    >
-      {{ actionButtonLabel }}
-    </woot-button>
-    <woot-button
-      v-if="hasCloseButton"
-      size="small"
-      variant="link"
-      color-scheme="secondary"
-      icon="dismiss-circle"
-      class-names="banner-action__button"
-      @click="onClickClose"
-    />
+    <div class="actions">
+      <woot-button
+        v-if="hasActionButton"
+        size="tiny"
+        icon="arrow-right"
+        :variant="actionButtonVariant"
+        color-scheme="primary"
+        class-names="banner-action__button"
+        @click="onClick"
+      >
+        {{ actionButtonLabel }}
+      </woot-button>
+      <woot-button
+        v-if="hasCloseButton"
+        size="tiny"
+        :color-scheme="colorScheme"
+        icon="dismiss-circle"
+        class-names="banner-action__button"
+        @click="onClickClose"
+      >
+        {{ $t('GENERAL_SETTINGS.DISMISS') }}
+      </woot-button>
+    </div>
  </div>
 </template>

@@ -53,6 +56,10 @@ export default {
      type: Boolean,
      default: false,
    },
+    actionButtonVariant: {
+      type: String,
+      default: '',
+    },
    actionButtonLabel: {
      type: String,
      default: '',
@@ -68,7 +75,12 @@ export default {
  },
  computed: {
    bannerClasses() {
-      return [this.colorScheme];
+      const classList = [this.colorScheme];
+
+      if (this.hasActionButton || this.hasCloseButton) {
+        classList.push('has-button');
+      }
+      return classList;
    },
  },
  methods: {
@@ -84,17 +96,26 @@ export default {

 <style lang="scss" scoped>
 .banner {
+  --x-padding: var(--space-normal);
+  --y-padding: var(--space-slab);
+
  display: flex;
+  gap: var(--x-padding);
  color: var(--white);
  font-size: var(--font-size-mini);
-  padding: var(--space-slab) var(--space-normal);
+  padding: var(--y-padding) var(--x-padding);
  justify-content: center;
-  position: sticky;

  &.primary {
    background: var(--w-500);
    .banner-action__button {
+      background: var(--w-600);
+      border: none;
      color: var(--white);
+
+      &:hover {
+        background: var(--w-800);
+      }
    }
  }

@@ -107,7 +128,16 @@ export default {
  }

  &.alert {
-    background: var(--r-400);
+    background: var(--r-500);
+    .banner-action__button {
+      background: var(--r-700);
+      border: none;
+      color: var(--white);
+
+      &:hover {
+        background: var(--r-800);
+      }
+    }
  }

  &.warning {
@@ -133,8 +163,6 @@ export default {
  }

  .banner-action__button {
-    margin: 0 var(--space-smaller);
-
    ::v-deep .button__content {
      white-space: nowrap;
    }
@@ -144,5 +172,11 @@ export default {
    display: flex;
    align-items: center;
  }
+
+  .actions {
+    display: flex;
+    gap: var(--space-smaller);
+    right: var(--y-padding);
+  }
 }
 </style>
@@ -6,7 +6,11 @@
    :disabled="isDisabled || isLoading"
    @click="handleClick"
  >
-    <spinner v-if="isLoading" size="small" />
+    <spinner
+      v-if="isLoading"
+      size="small"
+      :color-scheme="showDarkSpinner ? 'dark' : ''"
+    />
    <emoji-or-icon
      v-else-if="icon || emoji"
      class="icon"
@@ -108,6 +112,14 @@ export default {
          return 16;
      }
    },
+    showDarkSpinner() {
+      return (
+        this.colorScheme === 'secondary' ||
+        this.variant === 'clear' ||
+        this.variant === 'link' ||
+        this.variant === 'hollow'
+      );
+    },
  },
  methods: {
    handleClick(evt) {
@@ -1,45 +1,82 @@
 <template>
  <div v-if="isAIIntegrationEnabled" class="position-relative">
-    <woot-button
-      v-tooltip.top-end="$t('INTEGRATION_SETTINGS.OPEN_AI.TITLE')"
-      icon="wand"
-      color-scheme="secondary"
-      variant="smooth"
-      size="small"
-      @click="toggleDropdown"
-    />
-    <div
-      v-if="showDropdown"
-      v-on-clickaway="closeDropdown"
-      class="dropdown-pane dropdown-pane--open ai-modal"
-    >
-      <h4 class="sub-block-title margin-top-1">
-        {{ $t('INTEGRATION_SETTINGS.OPEN_AI.TITLE') }}
-      </h4>
-      <p>
-        {{ $t('INTEGRATION_SETTINGS.OPEN_AI.SUBTITLE') }}
-      </p>
-      <label>
-        {{ $t('INTEGRATION_SETTINGS.OPEN_AI.TONE.TITLE') }}
-      </label>
-      <div class="tone__item">
-        <select v-model="activeTone" class="status--filter small">
-          <option v-for="tone in tones" :key="tone.key" :value="tone.key">
-            {{ tone.value }}
-          </option>
-        </select>
-      </div>
-      <div class="modal-footer flex-container align-right">
-        <woot-button variant="clear" size="small" @click="closeDropdown">
-          {{ $t('INTEGRATION_SETTINGS.OPEN_AI.BUTTONS.CANCEL') }}
-        </woot-button>
-        <woot-button
-          :is-loading="isGenerating"
-          size="small"
-          @click="processText"
-        >
-          {{ buttonText }}
-        </woot-button>
+    <div v-if="!message">
+      <woot-button
+        v-if="isPrivateNote"
+        v-tooltip.top-end="$t('INTEGRATION_SETTINGS.OPEN_AI.SUMMARY_TITLE')"
+        icon="book-pulse"
+        color-scheme="secondary"
+        variant="smooth"
+        size="small"
+        :is-loading="uiFlags.summarize"
+        @click="processEvent('summarize')"
+      />
+      <woot-button
+        v-else
+        v-tooltip.top-end="$t('INTEGRATION_SETTINGS.OPEN_AI.REPLY_TITLE')"
+        icon="wand"
+        color-scheme="secondary"
+        variant="smooth"
+        size="small"
+        :is-loading="uiFlags.reply_suggestion"
+        @click="processEvent('reply_suggestion')"
+      />
+    </div>
+
+    <div v-else>
+      <woot-button
+        v-tooltip.top-end="$t('INTEGRATION_SETTINGS.OPEN_AI.TITLE')"
+        icon="text-grammar-wand"
+        color-scheme="secondary"
+        variant="smooth"
+        size="small"
+        @click="toggleDropdown"
+      />
+      <div
+        v-if="showDropdown"
+        v-on-clickaway="closeDropdown"
+        class="dropdown-pane dropdown-pane--open ai-modal"
+      >
+        <h4 class="sub-block-title margin-top-1">
+          {{ $t('INTEGRATION_SETTINGS.OPEN_AI.TITLE') }}
+        </h4>
+        <p>
+          {{ $t('INTEGRATION_SETTINGS.OPEN_AI.SUBTITLE') }}
+        </p>
+        <label>
+          {{ $t('INTEGRATION_SETTINGS.OPEN_AI.TONE.TITLE') }}
+        </label>
+        <div class="tone__item">
+          <select v-model="activeTone" class="status--filter small">
+            <option v-for="tone in tones" :key="tone.key" :value="tone.key">
+              {{ tone.value }}
+            </option>
+          </select>
+        </div>
+        <div v-if="uiFlags.isContentGenerated">
+          <label>
+            {{ $t('INTEGRATION_SETTINGS.OPEN_AI.GENERATE_TITLE') }}
+          </label>
+          <p>
+            {{ generatedMessage }}
+          </p>
+        </div>
+        <div class="modal-footer flex-container align-right">
+          <woot-button variant="clear" size="small" @click="closeDropdown">
+            {{ $t('INTEGRATION_SETTINGS.OPEN_AI.BUTTONS.CANCEL') }}
+          </woot-button>
+          <woot-button
+            v-if="!uiFlags.isContentGenerated"
+            :is-loading="uiFlags.rephrase"
+            size="small"
+            @click="processEvent('rephrase')"
+          >
+            {{ buttonText }}
+          </woot-button>
+          <woot-button v-else size="small" @click="replaceText('rephrase')">
+            {{ $t('INTEGRATION_SETTINGS.OPEN_AI.BUTTONS.REPLACE') }}
+          </woot-button>
+        </div>
      </div>
    </div>
  </div>
@@ -49,6 +86,7 @@ import { mapGetters } from 'vuex';
 import { mixin as clickaway } from 'vue-clickaway';
 import OpenAPI from 'dashboard/api/integrations/openapi';
 import alertMixin from 'shared/mixins/alertMixin';
+import { OPEN_AI_EVENTS } from 'dashboard/helper/AnalyticsHelper/events';

 export default {
  mixins: [alertMixin, clickaway],
@@ -61,10 +99,20 @@ export default {
      type: String,
      default: '',
    },
+    isPrivateNote: {
+      type: Boolean,
+      default: false,
+    },
  },
  data() {
    return {
-      isGenerating: false,
+      uiFlags: {
+        rephrase: false,
+        reply_suggestion: false,
+        summarize: false,
+        isisContentGenerated: false,
+      },
+      generatedMessage: '',
      showDropdown: false,
      activeTone: 'professional',
      tones: [
@@ -94,7 +142,7 @@ export default {
      ).hooks[0].id;
    },
    buttonText() {
-      return this.isGenerating
+      return this.uiFlags.isRephrasing
        ? this.$t('INTEGRATION_SETTINGS.OPEN_AI.BUTTONS.GENERATING')
        : this.$t('INTEGRATION_SETTINGS.OPEN_AI.BUTTONS.GENERATE');
    },
@@ -106,29 +154,50 @@ export default {
  },
  methods: {
    toggleDropdown() {
+      this.uiFlags.isContentGenerated = false;
+      this.generatedMessage = '';
      this.showDropdown = !this.showDropdown;
    },
    closeDropdown() {
      this.showDropdown = false;
    },
-    async processText() {
-      this.isGenerating = true;
+    async recordAnalytics({ type, tone }) {
+      const event = OPEN_AI_EVENTS[type.toUpperCase()];
+      if (event) {
+        this.$track(event, {
+          type,
+          tone,
+        });
+      }
+    },
+    replaceText(type) {
+      this.$emit('replace-text', this.generatedMessage || this.message);
+      this.recordAnalytics({ type, tone: this.activeTone });
+      this.closeDropdown();
+    },
+    async processEvent(type = 'rephrase') {
+      this.uiFlags[type] = true;
      try {
        const result = await OpenAPI.processEvent({
          hookId: this.hookId,
-          type: 'rephrase',
+          type,
          content: this.message,
          tone: this.activeTone,
+          conversationId: this.conversationId,
        });
        const {
          data: { message: generatedMessage },
        } = result;
-        this.$emit('replace-text', generatedMessage || this.message);
-        this.closeDropdown();
+        this.uiFlags.isContentGenerated = true;
+        this.generatedMessage = generatedMessage;
+        // It the type is not rephrase, replace the text
+        if (type !== 'rephrase') {
+          this.replaceText(type);
+        }
      } catch (error) {
        this.showAlert(this.$t('INTEGRATION_SETTINGS.OPEN_AI.GENERATE_ERROR'));
      } finally {
-        this.isGenerating = false;
+        this.uiFlags[type] = false;
      }
    },
  },
@@ -13,15 +13,19 @@ import videojs from 'video.js';
 import alertMixin from '../../../../shared/mixins/alertMixin';

 import Recorder from 'opus-recorder';
+
+// Workers to record Audio .ogg and .wav
 import encoderWorker from 'opus-recorder/dist/encoderWorker.min';
 import waveWorker from 'opus-recorder/dist/waveWorker.min';

 import WaveSurfer from 'wavesurfer.js';
 import MicrophonePlugin from 'wavesurfer.js/dist/plugin/wavesurfer.microphone.js';
-import 'videojs-wavesurfer/dist/videojs.wavesurfer.js';

+import 'videojs-wavesurfer/dist/videojs.wavesurfer.js';
 import 'videojs-record/dist/videojs.record.js';
-import 'videojs-record/dist/plugins/videojs.record.opus-recorder.js';
+
+import OpusRecorderEngine from 'videojs-record/dist/plugins/videojs.record.opus-recorder.js';
+
 import { format, addSeconds } from 'date-fns';
 import { AUDIO_FORMATS } from 'shared/constants/messages';

@@ -33,7 +37,7 @@ export default {
  props: {
    audioRecordFormat: {
      type: String,
-      default: AUDIO_FORMATS.WEBM,
+      default: AUDIO_FORMATS.WAV,
    },
  },
  data() {
@@ -79,24 +83,18 @@ export default {
            maxLength: 900,
            timeSlice: 1000,
            maxFileSize: 15 * 1024 * 1024,
-            ...(this.audioRecordFormat === AUDIO_FORMATS.WEBM && {
-              monitorGain: 0,
-              recordingGain: 1,
-              numberOfChannels: 1,
-              encoderSampleRate: 16000,
-              originalSampleRateOverride: 16000,
-              streamPages: true,
-              maxFramesPerPage: 1,
-              encoderFrameSize: 1,
-              encoderPath: waveWorker,
+            displayMilliseconds: false,
+            audioChannels: 1,
+            audioSampleRate: 48000,
+            audioBitRate: 128,
+            audioEngine: 'opus-recorder',
+            ...(this.audioRecordFormat === AUDIO_FORMATS.WAV && {
+              audioMimeType: 'audio/wav',
+              audioWorkerURL: waveWorker,
            }),
            ...(this.audioRecordFormat === AUDIO_FORMATS.OGG && {
-              displayMilliseconds: false,
-              audioEngine: 'opus-recorder',
+              audioMimeType: 'audio/ogg',
              audioWorkerURL: encoderWorker,
-              audioChannels: 1,
-              audioSampleRate: 48000,
-              audioBitRate: 128,
            }),
          },
        },
@@ -134,6 +132,11 @@ export default {
  },
  methods: {
    deviceReady() {
+      if (this.player.record().engine instanceof OpusRecorderEngine) {
+        if (this.audioRecordFormat === AUDIO_FORMATS.WAV) {
+          this.player.record().engine.audioType = 'audio/wav';
+        }
+      }
      this.player.record().start();
    },
    startRecord() {
@@ -38,12 +38,12 @@
      </file-upload>
      <woot-button
        v-if="showAudioRecorderButton"
+        v-tooltip.top-end="$t('CONVERSATION.REPLYBOX.TIP_AUDIORECORDER_ICON')"
        :icon="!isRecordingAudio ? 'microphone' : 'microphone-off'"
        emoji="🎤"
        :color-scheme="!isRecordingAudio ? 'secondary' : 'alert'"
        variant="smooth"
        size="small"
-        :title="$t('CONVERSATION.REPLYBOX.TIP_AUDIORECORDER_ICON')"
        @click="toggleAudioRecorder"
      />
      <woot-button
@@ -92,8 +92,8 @@
        :conversation-id="conversationId"
      />
      <AIAssistanceButton
-        v-if="message"
        :conversation-id="conversationId"
+        :is-private-note="isOnPrivateNote"
        :message="message"
        @replace-text="replaceText"
      />
@@ -45,6 +45,14 @@ export default {
      default: () => {},
    },
  },
+  watch: {
+    collection() {
+      this.renderChart(this.collection, {
+        ...chartOptions,
+        ...this.chartOptions,
+      });
+    },
+  },
  mounted() {
    this.renderChart(this.collection, {
      ...chartOptions,
@@ -1,9 +1,21 @@
 <template>
  <div class="column">
-    <woot-modal-header :header-title="$t('FILTER.TITLE')">
-      <p>{{ $t('FILTER.SUBTITLE') }}</p>
+    <woot-modal-header :header-title="filterModalHeaderTitle">
+      <p>{{ filterModalSubTitle }}</p>
    </woot-modal-header>
-    <div class="row modal-content">
+    <div class="column modal-content">
+      <div v-if="isFolderView" class="columns">
+        <label class="input-label" :class="{ error: !activeFolderNewName }">
+          {{ $t('FILTER.FOLDER_LABEL') }}
+          <input v-model="activeFolderNewName" type="text" class="name-input" />
+          <span v-if="!activeFolderNewName" class="message">
+            {{ $t('FILTER.EMPTY_VALUE_ERROR') }}
+          </span>
+        </label>
+        <label class="input-label">
+          {{ $t('FILTER.FOLDER_QUERY_LABEL') }}
+        </label>
+      </div>
      <div class="medium-12 columns filters-wrap">
        <filter-input-box
          v-for="(filter, i) in appliedFilters"
@@ -42,7 +54,14 @@
          <woot-button class="button clear" @click.prevent="onClose">
            {{ $t('FILTER.CANCEL_BUTTON_LABEL') }}
          </woot-button>
-          <woot-button @click="submitFilterQuery">
+          <woot-button
+            v-if="isFolderView"
+            :disabled="!activeFolderNewName"
+            @click="updateSavedCustomViews"
+          >
+            {{ $t('FILTER.UPDATE_BUTTON_LABEL') }}
+          </woot-button>
+          <woot-button v-else @click="submitFilterQuery">
            {{ $t('FILTER.SUBMIT_BUTTON_LABEL') }}
          </woot-button>
        </div>
@@ -81,6 +100,14 @@ export default {
      type: Array,
      default: () => [],
    },
+    activeFolderName: {
+      type: String,
+      default: '',
+    },
+    isFolderView: {
+      type: Boolean,
+      default: false,
+    },
  },
  validations: {
    appliedFilters: {
@@ -107,6 +134,7 @@ export default {
    return {
      show: true,
      appliedFilters: this.initialAppliedFilters,
+      activeFolderNewName: this.activeFolderName,
      filterTypes: this.initialFilterTypes,
      filterAttributeGroups,
      filterGroups: [],
@@ -119,6 +147,16 @@ export default {
    ...mapGetters({
      getAppliedConversationFilters: 'getAppliedConversationFilters',
    }),
+    filterModalHeaderTitle() {
+      return !this.isFolderView
+        ? this.$t('FILTER.TITLE')
+        : this.$t('FILTER.EDIT_CUSTOM_FILTER');
+    },
+    filterModalSubTitle() {
+      return !this.isFolderView
+        ? this.$t('FILTER.SUBTITLE')
+        : this.$t('FILTER.CUSTOM_VIEWS_SUBTITLE');
+    },
  },
  mounted() {
    this.setFilterAttributes();
@@ -126,7 +164,7 @@ export default {
    if (this.getAppliedConversationFilters.length) {
      this.appliedFilters = [];
      this.appliedFilters = [...this.getAppliedConversationFilters];
-    } else {
+    } else if (!this.isFolderView) {
      this.appliedFilters.push({
        attribute_key: 'status',
        filter_operator: 'equal_to',
@@ -177,11 +215,11 @@ export default {
      if (key === 'created_at' || key === 'last_activity_at')
        if (operator === 'days_before') return 'plain_text';
      const type = this.filterTypes.find(filter => filter.attributeKey === key);
-      return type.inputType;
+      return type?.inputType;
    },
    getOperators(key) {
      const type = this.filterTypes.find(filter => filter.attributeKey === key);
-      return type.filterOperators;
+      return type?.filterOperators;
    },
    getDropdownValues(type) {
      const statusFilters = this.$t('CHAT_LIST.CHAT_STATUS_FILTER_ITEMS');
@@ -267,11 +305,30 @@ export default {
      }
    },
    appendNewFilter() {
-      this.appliedFilters.push({
-        attribute_key: 'status',
-        filter_operator: 'equal_to',
-        values: '',
+      if (this.isFolderView) {
+        this.setQueryOperatorOnLastQuery();
+      } else {
+        this.appliedFilters.push({
+          attribute_key: 'status',
+          filter_operator: 'equal_to',
+          values: '',
+          query_operator: 'and',
+        });
+      }
+    },
+    setQueryOperatorOnLastQuery() {
+      const lastItemIndex = this.appliedFilters.length - 1;
+      this.appliedFilters[lastItemIndex] = {
+        ...this.appliedFilters[lastItemIndex],
        query_operator: 'and',
+      };
+      this.$nextTick(() => {
+        this.appliedFilters.push({
+          attribute_key: 'status',
+          filter_operator: 'equal_to',
+          values: '',
+          query_operator: 'and',
+        });
      });
    },
    removeFilter(index) {
@@ -296,6 +353,9 @@ export default {
        })),
      });
    },
+    updateSavedCustomViews() {
+      this.$emit('updateFolder', this.appliedFilters, this.activeFolderNewName);
+    },
    resetFilter(index, currentFilter) {
      this.appliedFilters[index].filter_operator = this.filterTypes.find(
        filter => filter.attributeKey === currentFilter.attribute_key
@@ -322,4 +382,12 @@ export default {
 .filter-actions {
  margin-top: var(--space-normal);
 }
+
+.input-label {
+  margin-bottom: var(--space-smaller);
+
+  .name-input {
+    width: 50%;
+  }
+}
 </style>
@@ -9,7 +9,7 @@
    }"
    @mouseenter="onCardHover"
    @mouseleave="onCardLeave"
-    @click="cardClick(chat)"
+    @click="onCardClick"
    @contextmenu="openContextMenu($event)"
  >
    <label v-if="hovered || selected" class="checkbox-wrapper" @click.stop>
@@ -313,21 +313,33 @@ export default {
    },
  },
  methods: {
-    cardClick(chat) {
-      const { activeInbox } = this;
-      const path = conversationUrl({
-        accountId: this.accountId,
-        activeInbox,
-        id: chat.id,
-        label: this.activeLabel,
-        teamId: this.teamId,
-        foldersId: this.foldersId,
-        conversationType: this.conversationType,
-      });
+    onCardClick(e) {
+      const { activeInbox, chat } = this;
+      const path = frontendURL(
+        conversationUrl({
+          accountId: this.accountId,
+          activeInbox,
+          id: chat.id,
+          label: this.activeLabel,
+          teamId: this.teamId,
+          foldersId: this.foldersId,
+          conversationType: this.conversationType,
+        })
+      );
+
+      if (e.metaKey || e.ctrlKey) {
+        window.open(
+          window.chatwootConfig.hostURL + path,
+          '_blank',
+          'noopener noreferrer nofollow'
+        );
+        return;
+      }
      if (this.isActiveChat) {
        return;
      }
-      router.push({ path: frontendURL(path) });
+
+      router.push({ path });
    },
    onCardHover() {
      this.hovered = !this.hideThumbnail;
@@ -57,7 +57,6 @@ import { hasPressedAltAndOKey } from 'shared/helpers/KeyboardHelpers';
 import { mapGetters } from 'vuex';
 import agentMixin from '../../../mixins/agentMixin.js';
 import BackButton from '../BackButton';
-import differenceInHours from 'date-fns/differenceInHours';
 import eventListenerMixins from 'shared/mixins/eventListenerMixins';
 import inboxMixin from 'shared/mixins/inboxMixin';
 import InboxName from '../InboxName';
@@ -65,6 +64,8 @@ import MoreActions from './MoreActions';
 import Thumbnail from '../Thumbnail';
 import wootConstants from 'dashboard/constants/globals';
 import { conversationListPageURL } from 'dashboard/helper/URLHelper';
+import { conversationReopenTime } from 'dashboard/helper/snoozeHelpers';
+
 export default {
  components: {
    BackButton,
@@ -125,17 +126,9 @@ export default {
    snoozedDisplayText() {
      const { snoozed_until: snoozedUntil } = this.currentChat;
      if (snoozedUntil) {
-        // When the snooze is applied, it schedules the unsnooze event to next day/week 9AM.
-        // By that logic if the time difference is less than or equal to 24 + 9 hours we can consider it tomorrow.
-        const MAX_TIME_DIFFERENCE = 33;
-        const isSnoozedUntilTomorrow =
-          differenceInHours(new Date(snoozedUntil), new Date()) <=
-          MAX_TIME_DIFFERENCE;
-        return this.$t(
-          isSnoozedUntilTomorrow
-            ? 'CONVERSATION.HEADER.SNOOZED_UNTIL_TOMORROW'
-            : 'CONVERSATION.HEADER.SNOOZED_UNTIL_NEXT_WEEK'
-        );
+        return `${this.$t(
+          'CONVERSATION.HEADER.SNOOZED_UNTIL'
+        )} ${conversationReopenTime(snoozedUntil)}`;
      }
      return this.$t('CONVERSATION.HEADER.SNOOZED_UNTIL_NEXT_REPLY');
    },
@@ -25,10 +25,14 @@
        <blockquote v-if="storyReply" class="story-reply-quote">
          <span>{{ $t('CONVERSATION.REPLIED_TO_STORY') }}</span>
          <bubble-image
-            v-if="!hasStoryError"
+            v-if="!hasImgStoryError && storyUrl"
            :url="storyUrl"
            @error="onStoryLoadError"
          />
+          <bubble-video
+            v-else-if="hasImgStoryError && storyUrl"
+            :url="storyUrl"
+          />
        </blockquote>
        <bubble-text
          v-if="data.content"
@@ -48,23 +52,12 @@
          {{ $t('CONVERSATION.UPLOADING_ATTACHMENTS') }}
        </span>
        <div v-if="!isPending && hasAttachments">
-          <div v-for="attachment in data.attachments" :key="attachment.id">
-            <bubble-image
-              v-if="attachment.file_type === 'image' && !hasImageError"
-              :url="attachment.data_url"
+          <div v-for="attachment in attachments" :key="attachment.id">
+            <bubble-image-audio-video
+              v-if="isAttachmentImageVideoAudio(attachment.file_type)"
+              :attachment="attachment"
              @error="onImageLoadError"
            />
-            <audio
-              v-else-if="attachment.file_type === 'audio'"
-              controls
-              class="skip-context-menu"
-            >
-              <source :src="attachment.data_url" />
-            </audio>
-            <bubble-video
-              v-else-if="attachment.file_type === 'video'"
-              :url="attachment.data_url"
-            />
            <bubble-location
              v-else-if="attachment.file_type === 'location'"
              :latitude="attachment.coordinates_lat"
@@ -140,11 +133,12 @@ import messageFormatterMixin from 'shared/mixins/messageFormatterMixin';
 import BubbleActions from './bubble/Actions';
 import BubbleFile from './bubble/File';
 import BubbleImage from './bubble/Image';
+import BubbleVideo from './bubble/Video';
+import BubbleImageAudioVideo from './bubble/ImageAudioVideo';
 import BubbleIntegration from './bubble/Integration.vue';
 import BubbleLocation from './bubble/Location';
 import BubbleMailHead from './bubble/MailHead';
 import BubbleText from './bubble/Text';
-import BubbleVideo from './bubble/Video.vue';
 import BubbleContact from './bubble/Contact';
 import Spinner from 'shared/components/Spinner';
 import ContextMenu from 'dashboard/modules/conversations/components/MessageContextMenu';
@@ -161,11 +155,12 @@ export default {
    BubbleActions,
    BubbleFile,
    BubbleImage,
+    BubbleVideo,
+    BubbleImageAudioVideo,
    BubbleIntegration,
    BubbleLocation,
    BubbleMailHead,
    BubbleText,
-    BubbleVideo,
    BubbleContact,
    ContextMenu,
    Spinner,
@@ -200,10 +195,18 @@ export default {
      hasImageError: false,
      contextMenuPosition: {},
      showBackgroundHighlight: false,
-      hasStoryError: false,
+      hasImgStoryError: false,
    };
  },
  computed: {
+    attachments() {
+      // Here it is used to get sender and created_at for each attachment
+      return this.data?.attachments.map(attachment => ({
+        ...attachment,
+        sender: this.data.sender || {},
+        created_at: this.data.created_at || '',
+      }));
+    },
    shouldRenderMessage() {
      return (
        this.hasAttachments ||
@@ -429,12 +432,12 @@ export default {
  watch: {
    data() {
      this.hasImageError = false;
-      this.hasStoryError = false;
+      this.hasImgStoryError = false;
    },
  },
  mounted() {
    this.hasImageError = false;
-    this.hasStoryError = false;
+    this.hasImgStoryError = false;
    bus.$on(BUS_EVENTS.ON_MESSAGE_LIST_SCROLL, this.closeContextMenu);
    this.setupHighlightTimer();
  },
@@ -443,6 +446,9 @@ export default {
    clearTimeout(this.higlightTimeout);
  },
  methods: {
+    isAttachmentImageVideoAudio(fileType) {
+      return ['image', 'audio', 'video'].includes(fileType);
+    },
    hasMediaAttachment(type) {
      if (this.hasAttachments && this.data.attachments.length > 0) {
        const { attachments = [{}] } = this.data;
@@ -464,7 +470,7 @@ export default {
      this.hasImageError = true;
    },
    onStoryLoadError() {
-      this.hasStoryError = true;
+      this.hasImgStoryError = true;
    },
    openContextMenu(e) {
      const shouldSkipContextMenu =
@@ -36,6 +36,7 @@
        v-for="message in getReadMessages"
        :key="message.id"
        class="message--read ph-no-capture"
+        data-clarity-mask="True"
        :data="message"
        :is-a-tweet="isATweet"
        :is-a-whatsapp-channel="isAWhatsAppChannel"
@@ -56,6 +57,7 @@
        v-for="message in getUnReadMessages"
        :key="message.id"
        class="message--unread ph-no-capture"
+        data-clarity-mask="True"
        :data="message"
        :is-a-tweet="isATweet"
        :is-a-whatsapp-channel="isAWhatsAppChannel"
@@ -277,6 +279,7 @@ export default {
      if (newChat.id === oldChat.id) {
        return;
      }
+      this.fetchAllAttachmentsFromCurrentChat();
      this.selectedTweetId = null;
    },
  },
@@ -288,6 +291,7 @@ export default {

  mounted() {
    this.addScrollListener();
+    this.fetchAllAttachmentsFromCurrentChat();
  },

  beforeDestroy() {
@@ -296,6 +300,9 @@ export default {
  },

  methods: {
+    fetchAllAttachmentsFromCurrentChat() {
+      this.$store.dispatch('fetchAllAttachments', this.currentChat.id);
+    },
    removeBusListeners() {
      bus.$off(BUS_EVENTS.SCROLL_TO_MESSAGE, this.onScrollToMessage);
      bus.$off(BUS_EVENTS.SET_TWEET_REPLY, this.setSelectedTweet);
@@ -2,6 +2,7 @@
  <div class="reply-box" :class="replyBoxClass">
    <banner
      v-if="showSelfAssignBanner"
+      action-button-variant="link"
      color-scheme="secondary"
      :banner-message="$t('CONVERSATION.NOT_ASSIGNED_TO_YOU')"
      :has-action-button="true"
@@ -501,10 +502,10 @@ export default {
      return `draft-${this.conversationIdByRoute}-${this.replyType}`;
    },
    audioRecordFormat() {
-      if (this.isAWebWidgetInbox) {
-        return AUDIO_FORMATS.WEBM;
+      if (this.isAWhatsAppChannel || this.isAPIInbox) {
+        return AUDIO_FORMATS.OGG;
      }
-      return AUDIO_FORMATS.OGG;
+      return AUDIO_FORMATS.WAV;
    },
    messageVariables() {
      const variables = getMessageVariables({
@@ -0,0 +1,106 @@
+<template>
+  <div class="message-text__wrap" :class="attachmentTypeClasses">
+    <img
+      v-if="isImage && !isImageError"
+      :src="attachment.data_url"
+      @click="onClick"
+      @error="onImgError()"
+    />
+    <video
+      v-if="isVideo"
+      :src="attachment.data_url"
+      muted
+      playsInline
+      @click="onClick"
+    />
+    <audio v-else-if="isAudio" controls class="skip-context-menu">
+      <source :src="`${attachment.data_url}?t=${Date.now()}`" />
+    </audio>
+    <gallery-view
+      v-if="show"
+      :show.sync="show"
+      :attachment="attachment"
+      :all-attachments="filteredCurrentChatAttachments"
+      @error="onImgError()"
+      @close="onClose"
+    />
+  </div>
+</template>
+
+<script>
+import { mapGetters } from 'vuex';
+import { hasPressedCommand } from 'shared/helpers/KeyboardHelpers';
+
+import GalleryView from '../components/GalleryView';
+
+const ALLOWED_FILE_TYPES = {
+  IMAGE: 'image',
+  VIDEO: 'video',
+  AUDIO: 'audio',
+};
+
+export default {
+  components: {
+    GalleryView,
+  },
+  props: {
+    attachment: {
+      type: Object,
+      required: true,
+    },
+  },
+  data() {
+    return {
+      show: false,
+      isImageError: false,
+    };
+  },
+  computed: {
+    ...mapGetters({
+      currentChatAttachments: 'getSelectedChatAttachments',
+    }),
+    isImage() {
+      return this.attachment.file_type === ALLOWED_FILE_TYPES.IMAGE;
+    },
+    isVideo() {
+      return this.attachment.file_type === ALLOWED_FILE_TYPES.VIDEO;
+    },
+    isAudio() {
+      return this.attachment.file_type === ALLOWED_FILE_TYPES.AUDIO;
+    },
+    attachmentTypeClasses() {
+      return {
+        image: this.isImage,
+        video: this.isVideo,
+      };
+    },
+    filteredCurrentChatAttachments() {
+      const attachments = this.currentChatAttachments.filter(attachment =>
+        ['image', 'video', 'audio'].includes(attachment.file_type)
+      );
+      return attachments;
+    },
+  },
+  watch: {
+    attachment() {
+      this.isImageError = false;
+    },
+  },
+  methods: {
+    onClose() {
+      this.show = false;
+    },
+    onClick(e) {
+      if (hasPressedCommand(e)) {
+        window.open(this.attachment.data_url, '_blank');
+        return;
+      }
+      this.show = true;
+    },
+    onImgError() {
+      this.isImageError = true;
+      this.$emit('error');
+    },
+  },
+};
+</script>
@@ -0,0 +1,374 @@
+<template>
+  <woot-modal
+    full-width
+    :show.sync="show"
+    :show-close-button="false"
+    :on-close="onClose"
+  >
+    <div v-on-clickaway="onClose" class="gallery-modal--wrap" @click="onClose">
+      <div class="gallery-modal--header">
+        <div class="header-info--wrap" @click.stop>
+          <thumbnail
+            :username="senderDetails.name"
+            :src="senderDetails.avatar"
+          />
+          <div class="header-info">
+            <h3 class="sub-block-title sender-name">
+              <span class="text-truncate">{{ senderDetails.name }}</span>
+            </h3>
+            <span class="time-stamp text-truncate">{{ readableTime }}</span>
+          </div>
+        </div>
+        <div class="file-name--header text-block-title">
+          <span class="text-truncate">
+            {{ fileNameFromDataUrl }}
+          </span>
+        </div>
+        <div class="header-actions" @click.stop>
+          <woot-button
+            size="large"
+            color-scheme="secondary"
+            variant="clear"
+            icon="arrow-download"
+            @click="onClickDownload"
+          />
+          <woot-button
+            size="large"
+            color-scheme="secondary"
+            variant="clear"
+            icon="dismiss"
+            @click="onClose"
+          />
+        </div>
+      </div>
+      <div class="gallery-modal--body">
+        <div class="attachment-toggle--button">
+          <woot-button
+            v-if="hasMoreThanOneAttachment"
+            size="large"
+            variant="smooth"
+            color-scheme="primary"
+            icon="chevron-left"
+            :disabled="activeImageIndex === 0"
+            @click.stop="
+              onClickChangeAttachment(
+                allAttachments[activeImageIndex - 1],
+                activeImageIndex - 1
+              )
+            "
+          />
+        </div>
+        <div class="attachments-viewer">
+          <div class="attachment-view">
+            <img
+              v-if="isImage"
+              :key="activeAttachment.message_id"
+              :src="activeAttachment.data_url"
+              class="modal-image skip-context-menu"
+              @click.stop
+            />
+            <video
+              v-if="isVideo"
+              :key="activeAttachment.message_id"
+              :src="activeAttachment.data_url"
+              controls
+              playsInline
+              class="modal-video skip-context-menu"
+              @click.stop
+            />
+            <audio
+              v-if="isAudio"
+              :key="activeAttachment.message_id"
+              controls
+              class="skip-context-menu"
+              @click.stop
+            >
+              <source :src="`${activeAttachment.data_url}?t=${Date.now()}`" />
+            </audio>
+          </div>
+        </div>
+        <div class="attachment-toggle--button">
+          <woot-button
+            v-if="hasMoreThanOneAttachment"
+            size="large"
+            variant="smooth"
+            color-scheme="primary"
+            :disabled="activeImageIndex === allAttachments.length - 1"
+            icon="chevron-right"
+            @click.stop="
+              onClickChangeAttachment(
+                allAttachments[activeImageIndex + 1],
+                activeImageIndex + 1
+              )
+            "
+          />
+        </div>
+      </div>
+      <div class="gallery-modal--footer">
+        <div class="header-count text-block-title">
+          <span class="count">
+            {{ `${activeImageIndex + 1} / ${allAttachments.length}` }}
+          </span>
+        </div>
+      </div>
+    </div>
+  </woot-modal>
+</template>
+<script>
+import { mixin as clickaway } from 'vue-clickaway';
+import { mapGetters } from 'vuex';
+import {
+  isEscape,
+  hasPressedArrowLeftKey,
+  hasPressedArrowRightKey,
+} from 'shared/helpers/KeyboardHelpers';
+import eventListenerMixins from 'shared/mixins/eventListenerMixins';
+import timeMixin from 'dashboard/mixins/time';
+
+import Thumbnail from 'dashboard/components/widgets/Thumbnail';
+
+const ALLOWED_FILE_TYPES = {
+  IMAGE: 'image',
+  VIDEO: 'video',
+  AUDIO: 'audio',
+};
+
+export default {
+  components: {
+    Thumbnail,
+  },
+  mixins: [eventListenerMixins, clickaway, timeMixin],
+  props: {
+    show: {
+      type: Boolean,
+      required: true,
+    },
+    attachment: {
+      type: Object,
+      required: true,
+    },
+    allAttachments: {
+      type: Array,
+      required: true,
+    },
+  },
+  data() {
+    return {
+      activeAttachment: {},
+      activeFileType: '',
+      activeImageIndex:
+        this.allAttachments.findIndex(
+          attachment => attachment.message_id === this.attachment.message_id
+        ) || 0,
+    };
+  },
+  computed: {
+    ...mapGetters({
+      currentUser: 'getCurrentUser',
+    }),
+    hasMoreThanOneAttachment() {
+      return this.allAttachments.length > 1;
+    },
+    readableTime() {
+      if (!this.activeAttachment.created_at) return '';
+      const time = this.messageTimestamp(
+        this.activeAttachment.created_at,
+        'LLL d yyyy, h:mm a'
+      );
+      return time || '';
+    },
+    isImage() {
+      return this.activeFileType === ALLOWED_FILE_TYPES.IMAGE;
+    },
+    isVideo() {
+      return this.activeFileType === ALLOWED_FILE_TYPES.VIDEO;
+    },
+    isAudio() {
+      return this.activeFileType === ALLOWED_FILE_TYPES.AUDIO;
+    },
+    senderDetails() {
+      const { name, available_name: availableName, avatar_url, thumbnail, id } =
+        this.activeAttachment?.sender || this.attachment?.sender;
+      const currentUserID = this.currentUser?.id;
+      return {
+        name: currentUserID === id ? 'You' : name || availableName || '',
+        avatar: thumbnail || avatar_url || '',
+      };
+    },
+    fileNameFromDataUrl() {
+      const { data_url: dataUrl } = this.activeAttachment;
+      if (!dataUrl) return '';
+      const fileName = dataUrl?.split('/').pop();
+      return fileName || '';
+    },
+  },
+  mounted() {
+    this.setImageAndVideoSrc(this.attachment);
+  },
+  methods: {
+    onClose() {
+      this.$emit('close');
+    },
+    onClickChangeAttachment(attachment, index) {
+      if (!attachment) {
+        return;
+      }
+      this.activeImageIndex = index;
+      this.setImageAndVideoSrc(attachment);
+    },
+    setImageAndVideoSrc(attachment) {
+      const { file_type: type } = attachment;
+      if (!Object.values(ALLOWED_FILE_TYPES).includes(type)) {
+        return;
+      }
+      this.activeAttachment = attachment;
+      this.activeFileType = type;
+    },
+    onKeyDownHandler(e) {
+      if (isEscape(e)) {
+        this.onClose();
+      } else if (hasPressedArrowLeftKey(e)) {
+        this.onClickChangeAttachment(
+          this.allAttachments[this.activeImageIndex - 1],
+          this.activeImageIndex - 1
+        );
+      } else if (hasPressedArrowRightKey(e)) {
+        this.onClickChangeAttachment(
+          this.allAttachments[this.activeImageIndex + 1],
+          this.activeImageIndex + 1
+        );
+      }
+    },
+    onClickDownload() {
+      const { file_type: type, data_url: url } = this.activeAttachment;
+      if (!Object.values(ALLOWED_FILE_TYPES).includes(type)) {
+        return;
+      }
+      const link = document.createElement('a');
+      link.href = url;
+      link.download = `attachment.${type}`;
+      link.click();
+    },
+  },
+};
+</script>
+<style lang="scss" scoped>
+.gallery-modal--wrap {
+  display: flex;
+  flex-direction: column;
+  height: inherit;
+  width: inherit;
+
+  .gallery-modal--header {
+    align-items: center;
+    display: flex;
+    height: var(--space-jumbo);
+    justify-content: space-between;
+    padding: var(--space-small) var(--space-medium);
+    width: 100%;
+
+    .header-info--wrap {
+      align-items: center;
+      display: flex;
+      justify-content: flex-start;
+      min-width: var(--space-giga);
+
+      .header-info {
+        align-items: flex-start;
+        display: flex;
+        flex-direction: column;
+        justify-content: center;
+        margin-left: var(--space-small);
+
+        .sender-name {
+          display: inline-block;
+          line-height: 1.4;
+          margin: 0;
+          padding: 0;
+          text-transform: capitalize;
+        }
+
+        .time-stamp {
+          color: var(--s-400);
+          font-size: var(--font-size-mini);
+          margin: 0;
+          padding: 0;
+        }
+      }
+    }
+
+    .file-name--header {
+      align-items: center;
+      color: var(--s-700);
+      display: flex;
+      font-weight: var(--font-weight-bold);
+      justify-content: flex-start;
+      min-width: 0;
+      padding: var(--space-smaller);
+      width: auto;
+    }
+
+    .header-actions {
+      align-items: center;
+      display: flex;
+      gap: var(--space-small);
+      justify-content: flex-end;
+      min-width: var(--space-giga);
+    }
+  }
+
+  .gallery-modal--body {
+    align-items: center;
+    display: flex;
+    height: 100%;
+    justify-content: center;
+    width: 100%;
+  }
+
+  .gallery-modal--footer {
+    align-items: center;
+    display: flex;
+    height: var(--space-jumbo);
+    justify-content: center;
+    padding: var(--space-small) var(--space-medium);
+    width: 100%;
+
+    .header-count {
+      align-items: center;
+      border-radius: var(--border-radius-small);
+      background-color: var(--s-25);
+      color: var(--s-600);
+      display: flex;
+      font-weight: var(--font-weight-bold);
+      justify-content: center;
+      min-width: 8rem;
+      padding: var(--space-smaller);
+    }
+  }
+
+  .attachments-viewer {
+    display: flex;
+    flex-direction: column;
+    height: 100%;
+    justify-content: center;
+    width: 100%;
+
+    .attachment-view {
+      img {
+        margin: 0 auto;
+      }
+
+      video {
+        margin: 0 auto;
+      }
+    }
+  }
+
+  .attachment-toggle--button {
+    display: flex;
+    justify-content: center;
+    min-width: var(--space-mega);
+    width: var(--space-mega);
+  }
+}
+</style>
@@ -15,14 +15,13 @@
        @click="toggleStatus(option.key, null)"
      />
    </template>
-    <menu-item-with-submenu :option="snoozeMenuConfig">
-      <menu-item
-        v-for="(option, i) in snoozeMenuConfig.options"
-        :key="i"
-        :option="option"
-        @click="snoozeConversation(option.snoozedUntil)"
-      />
-    </menu-item-with-submenu>
+    <menu-item
+      v-if="show(snoozeOption.key)"
+      :option="snoozeOption"
+      variant="icon"
+      @click="snoozeConversation()"
+    />
+
    <menu-item-with-submenu :option="priorityConfig">
      <menu-item
        v-for="(option, i) in priorityConfig.options"
@@ -78,7 +77,7 @@
 import MenuItem from './menuItem.vue';
 import MenuItemWithSubmenu from './menuItemWithSubmenu.vue';
 import wootConstants from 'dashboard/constants/globals';
-import snoozeTimesMixin from 'dashboard/mixins/conversation/snoozeTimesMixin';
+import agentMixin from 'dashboard/mixins/agentMixin';
 import { mapGetters } from 'vuex';
 import AgentLoadingPlaceholder from './agentLoadingPlaceholder.vue';
 export default {
@@ -87,7 +86,7 @@ export default {
    MenuItemWithSubmenu,
    AgentLoadingPlaceholder,
  },
-  mixins: [snoozeTimesMixin],
+  mixins: [agentMixin],
  props: {
    status: {
      type: String,
@@ -130,27 +129,10 @@ export default {
          icon: 'arrow-redo',
        },
      ],
-      snoozeMenuConfig: {
-        key: 'snooze',
+      snoozeOption: {
+        key: wootConstants.STATUS_TYPE.SNOOZED,
        label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.SNOOZE.TITLE'),
        icon: 'snooze',
-        options: [
-          {
-            label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.SNOOZE.NEXT_REPLY'),
-            key: 'next-reply',
-            snoozedUntil: null,
-          },
-          {
-            label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.SNOOZE.TOMORROW'),
-            key: 'tomorrow',
-            snoozedUntil: 'tomorrow',
-          },
-          {
-            label: this.$t('CONVERSATION.CARD_CONTEXT_MENU.SNOOZE.NEXT_WEEK'),
-            key: 'next-week',
-            snoozedUntil: 'nextWeek',
-          },
-        ],
      },
      priorityConfig: {
        key: 'priority',
@@ -202,6 +184,16 @@ export default {
      teams: 'teams/getTeams',
      assignableAgentsUiFlags: 'inboxAssignableAgents/getUIFlags',
    }),
+    filteredAgentOnAvailability() {
+      const agents = this.$store.getters[
+        'inboxAssignableAgents/getAssignableAgents'
+      ](this.inboxId);
+      const agentsByUpdatedPresence = this.getAgentsByUpdatedPresence(agents);
+      const filteredAgents = this.sortedAgentsByAvailability(
+        agentsByUpdatedPresence
+      );
+      return filteredAgents;
+    },
    assignableAgents() {
      return [
        {
@@ -212,9 +204,7 @@ export default {
          account_id: 0,
          email: 'None',
        },
-        ...this.$store.getters['inboxAssignableAgents/getAssignableAgents'](
-          this.inboxId
-        ),
+        ...this.filteredAgentOnAvailability,
      ];
    },
  },
@@ -225,12 +215,9 @@ export default {
    toggleStatus(status, snoozedUntil) {
      this.$emit('update-conversation', status, snoozedUntil);
    },
-    snoozeConversation(snoozedUntil) {
-      this.$emit(
-        'update-conversation',
-        this.STATUS_TYPE.SNOOZED,
-        this.snoozeTimes[snoozedUntil] || null
-      );
+    snoozeConversation() {
+      const ninja = document.querySelector('ninja-keys');
+      ninja.open({ parent: 'snooze_conversation' });
    },
    assignPriority(priority) {
      this.$emit('assign-priority', priority);
@@ -246,6 +233,7 @@ export default {
        ...(type === 'icon' && { icon: option.icon }),
        ...(type === 'label' && { color: option.color }),
        ...(type === 'agent' && { thumbnail: option.thumbnail }),
+        ...(type === 'agent' && { status: option.availability_status }),
        ...(type === 'text' && { label: option.label }),
        ...(type === 'label' && { label: option.title }),
        ...(type === 'agent' && { label: option.name }),
@@ -15,6 +15,7 @@
      v-if="variant === 'agent'"
      :username="option.label"
      :src="option.thumbnail"
+      :status="option.status"
      size="20px"
      class="agent-thumbnail"
    />
@@ -15,6 +15,7 @@ export default {
  SORT_BY_TYPE: {
    LATEST: 'latest',
    CREATED_AT: 'sort_on_created_at',
+    PRIORITY: 'sort_on_priority',
  },
  ARTICLE_STATUS_TYPES: {
    DRAFT: 0,
@@ -29,5 +30,13 @@ export default {
  TESTIMONIAL_URL: 'https://testimonials.cdn.chatwoot.com/content.json',
  SMALL_SCREEN_BREAKPOINT: 1024,
  AVAILABILITY_STATUS_KEYS: ['online', 'busy', 'offline'],
+  SNOOZE_OPTIONS: {
+    UNTIL_NEXT_REPLY: 'until_next_reply',
+    AN_HOUR_FROM_NOW: 'an_hour_from_now',
+    UNTIL_TOMORROW: 'until_tomorrow',
+    UNTIL_NEXT_WEEK: 'until_next_week',
+    UNTIL_NEXT_MONTH: 'until_next_month',
+    UNTIL_CUSTOM_TIME: 'until_custom_time',
+  },
 };
 export const DEFAULT_REDIRECT_URL = '/app/';
@@ -76,3 +76,9 @@ export const PORTALS_EVENTS = Object.freeze({
  DELETE_ARTICLE: 'Deleted an article',
  PREVIEW_ARTICLE: 'Previewed article',
 });
+
+export const OPEN_AI_EVENTS = Object.freeze({
+  SUMMARIZE: 'OpenAI: Used summarize',
+  REPLY_SUGGESTION: 'OpenAI: Used reply suggestion',
+  REPHRASE: 'OpenAI: Used rephrase',
+});
@@ -0,0 +1,119 @@
+export const getInputType = (key, operator, filterTypes) => {
+  if (key === 'created_at' || key === 'last_activity_at')
+    if (operator === 'days_before') return 'plain_text';
+  const type = filterTypes.find(filter => filter.attributeKey === key);
+  return type?.inputType;
+};
+
+export const generateCustomAttributesInputType = type => {
+  const filterInputTypes = {
+    text: 'string',
+    number: 'string',
+    date: 'string',
+    checkbox: 'multi_select',
+    list: 'multi_select',
+    link: 'string',
+  };
+  return filterInputTypes[type];
+};
+
+export const getAttributeInputType = (key, allCustomAttributes) => {
+  const customAttribute = allCustomAttributes.find(
+    attr => attr.attribute_key === key
+  );
+  const { attribute_display_type } = customAttribute;
+  const filterInputTypes = generateCustomAttributesInputType(
+    attribute_display_type
+  );
+  return filterInputTypes;
+};
+
+export const getValuesName = (values, list, idKey, nameKey) => {
+  const item = list?.find(v => v[idKey] === values[0]);
+  return {
+    id: values[0],
+    name: item ? item[nameKey] : values[0],
+  };
+};
+
+const getValuesForLabels = (values, labels) => {
+  const selectedLabels = labels.filter(label => values.includes(label.title));
+  return selectedLabels.map(({ title }) => ({
+    id: title,
+    name: title,
+  }));
+};
+
+const getValuesForLanguages = (values, languages) => {
+  const selectedLanguages = languages.filter(language =>
+    values.includes(language.id)
+  );
+  return selectedLanguages.map(({ id, name }) => ({
+    id: id.toLowerCase(),
+    name: name,
+  }));
+};
+
+const getValuesForCountries = (values, countries) => {
+  const selectedCountries = countries.filter(country =>
+    values.includes(country.id)
+  );
+  return selectedCountries.map(({ id, name }) => ({
+    id: id,
+    name: name,
+  }));
+};
+
+export const getValuesForFilter = (filter, params) => {
+  const { attribute_key, values } = filter;
+  const {
+    languages,
+    countries,
+    agents,
+    inboxes,
+    teams,
+    campaigns,
+    labels,
+  } = params;
+  switch (attribute_key) {
+    case 'assignee_id':
+      return getValuesName(values, agents, 'id', 'name');
+    case 'inbox_id':
+      return getValuesName(values, inboxes, 'id', 'name');
+    case 'team_id':
+      return getValuesName(values, teams, 'id', 'name');
+    case 'campaign_id':
+      return getValuesName(values, campaigns, 'id', 'title');
+    case 'labels': {
+      return getValuesForLabels(values, labels);
+    }
+    case 'browser_language': {
+      return getValuesForLanguages(values, languages);
+    }
+    case 'country_code': {
+      return getValuesForCountries(values, countries);
+    }
+    default:
+      return { id: values[0], name: values[0] };
+  }
+};
+
+export const generateValuesForEditCustomViews = (filter, params) => {
+  const { attribute_key, filter_operator, values } = filter;
+  const { filterTypes, allCustomAttributes } = params;
+  const inboxType = getInputType(attribute_key, filter_operator, filterTypes);
+
+  if (inboxType === undefined) {
+    const filterInputTypes = getAttributeInputType(
+      attribute_key,
+      allCustomAttributes
+    );
+    return filterInputTypes === 'string'
+      ? values[0].toString()
+      : { id: values[0], name: values[0] };
+  }
+
+  return inboxType === 'multi_select' || inboxType === 'search_select'
+    ? getValuesForFilter(filter, params)
+    : values[0].toString();
+};
@@ -1,9 +1,12 @@
+const setArrayValues = item => {
+  return item.values[0]?.id ? item.values.map(val => val.id) : item.values;
+};
 const generatePayload = data => {
  // Make a copy of data to avoid vue data reactivity issues
  const filters = JSON.parse(JSON.stringify(data));
  let payload = filters.map(item => {
    if (Array.isArray(item.values)) {
-      item.values = item.values.map(val => val.id);
+      item.values = setArrayValues(item);
    } else if (typeof item.values === 'object') {
      item.values = [item.values.id];
    } else if (!item.values) {
@@ -18,18 +18,18 @@ export const initializeAnalyticsEvents = () => {
      });
    }
  });
-  window.bus.$on(ANALYTICS_RESET, () => {});
 };

 const initializeAudioAlerts = user => {
-  // InitializeAudioNotifications
  const { ui_settings: uiSettings } = user || {};
  const {
    always_play_audio_alert: alwaysPlayAudioAlert,
    enable_audio_alerts: audioAlertType,
    alert_if_unread_assigned_conversation_exist: alertIfUnreadConversationExist,
    notification_tone: audioAlertTone,
-  } = uiSettings;
+    // UI Settings can be undefined initally as we don't send the
+    // entire payload for the user during the signup process.
+  } = uiSettings || {};

  DashboardAudioNotificationHelper.setInstanceValues({
    currentUserId: user.id,
@@ -0,0 +1,66 @@
+import {
+  getUnixTime,
+  format,
+  add,
+  startOfWeek,
+  addWeeks,
+  startOfMonth,
+  isMonday,
+  isToday,
+  setHours,
+} from 'date-fns';
+import wootConstants from 'dashboard/constants/globals';
+
+const SNOOZE_OPTIONS = wootConstants.SNOOZE_OPTIONS;
+
+export const findStartOfNextWeek = currentDate => {
+  const startOfNextWeek = startOfWeek(addWeeks(currentDate, 1));
+  return isMonday(startOfNextWeek)
+    ? startOfNextWeek
+    : add(startOfNextWeek, {
+        days: (8 - startOfNextWeek.getDay()) % 7,
+      });
+};
+
+export const findStartOfNextMonth = currentDate => {
+  const startOfNextMonth = startOfMonth(add(currentDate, { months: 1 }));
+  return isMonday(startOfNextMonth)
+    ? startOfNextMonth
+    : add(startOfNextMonth, {
+        days: (8 - startOfNextMonth.getDay()) % 7,
+      });
+};
+
+export const findNextDay = currentDate => {
+  return add(currentDate, { days: 1 });
+};
+
+export const setHoursToNine = date => {
+  return setHours(date, 9, 0, 0);
+};
+
+export const findSnoozeTime = (snoozeType, currentDate = new Date()) => {
+  let parsedDate = null;
+  if (snoozeType === SNOOZE_OPTIONS.AN_HOUR_FROM_NOW) {
+    parsedDate = add(currentDate, { hours: 1 });
+  } else if (snoozeType === SNOOZE_OPTIONS.UNTIL_TOMORROW) {
+    parsedDate = setHoursToNine(findNextDay(currentDate));
+  } else if (snoozeType === SNOOZE_OPTIONS.UNTIL_NEXT_WEEK) {
+    parsedDate = setHoursToNine(findStartOfNextWeek(currentDate));
+  } else if (snoozeType === SNOOZE_OPTIONS.UNTIL_NEXT_MONTH) {
+    parsedDate = setHoursToNine(findStartOfNextMonth(currentDate));
+  }
+
+  return parsedDate ? getUnixTime(parsedDate) : null;
+};
+export const conversationReopenTime = snoozedUntil => {
+  if (!snoozedUntil) {
+    return null;
+  }
+  const date = new Date(snoozedUntil);
+
+  if (isToday(date)) {
+    return format(date, 'h.mmaaa');
+  }
+  return snoozedUntil ? format(date, 'd MMM, h.mmaaa') : null;
+};
@@ -0,0 +1,278 @@
+import {
+  getAttributeInputType,
+  getInputType,
+  getValuesName,
+  getValuesForFilter,
+  generateValuesForEditCustomViews,
+  generateCustomAttributesInputType,
+} from '../customViewsHelper';
+import advancedFilterTypes from 'dashboard/components/widgets/conversation/advancedFilterItems/index';
+
+describe('customViewsHelper', () => {
+  describe('#getInputType', () => {
+    it('should return plain_text if key is created_at or last_activity_at and operator is days_before', () => {
+      const filterTypes = [
+        { attributeKey: 'created_at', inputType: 'date' },
+        { attributeKey: 'last_activity_at', inputType: 'date' },
+      ];
+      expect(getInputType('created_at', 'days_before', filterTypes)).toEqual(
+        'plain_text'
+      );
+      expect(
+        getInputType('last_activity_at', 'days_before', filterTypes)
+      ).toEqual('plain_text');
+    });
+
+    it('should return inputType if key is not created_at or last_activity_at', () => {
+      const filterTypes = [
+        { attributeKey: 'created_at', inputType: 'date' },
+        { attributeKey: 'last_activity_at', inputType: 'date' },
+        { attributeKey: 'test', inputType: 'string' },
+      ];
+      expect(getInputType('test', 'days_before', filterTypes)).toEqual(
+        'string'
+      );
+    });
+
+    it('should return undefined if key is not created_at or last_activity_at and inputType is not present', () => {
+      const filterTypes = [
+        { attributeKey: 'created_at', inputType: 'date' },
+        { attributeKey: 'last_activity_at', inputType: 'date' },
+        { attributeKey: 'test', inputType: 'string' },
+      ];
+      expect(getInputType('test', 'days_before', filterTypes)).toEqual(
+        'string'
+      );
+    });
+  });
+
+  describe('#getAttributeInputType', () => {
+    it('should return multi_select if attribute_display_type is checkbox or list', () => {
+      const allCustomAttributes = [
+        { attribute_key: 'test', attribute_display_type: 'checkbox' },
+        { attribute_key: 'test2', attribute_display_type: 'list' },
+      ];
+      expect(getAttributeInputType('test', allCustomAttributes)).toEqual(
+        'multi_select'
+      );
+      expect(getAttributeInputType('test2', allCustomAttributes)).toEqual(
+        'multi_select'
+      );
+    });
+
+    it('should return string if attribute_display_type is text, number, date or link', () => {
+      const allCustomAttributes = [
+        { attribute_key: 'test', attribute_display_type: 'text' },
+        { attribute_key: 'test2', attribute_display_type: 'number' },
+        { attribute_key: 'test3', attribute_display_type: 'date' },
+        { attribute_key: 'test4', attribute_display_type: 'link' },
+      ];
+      expect(getAttributeInputType('test', allCustomAttributes)).toEqual(
+        'string'
+      );
+      expect(getAttributeInputType('test2', allCustomAttributes)).toEqual(
+        'string'
+      );
+      expect(getAttributeInputType('test3', allCustomAttributes)).toEqual(
+        'string'
+      );
+      expect(getAttributeInputType('test4', allCustomAttributes)).toEqual(
+        'string'
+      );
+    });
+  });
+
+  describe('#getValuesName', () => {
+    it('should return id and name if item is present', () => {
+      const list = [{ id: 1, name: 'test' }];
+      const idKey = 'id';
+      const nameKey = 'name';
+      const values = [1];
+      expect(getValuesName(values, list, idKey, nameKey)).toEqual({
+        id: 1,
+        name: 'test',
+      });
+    });
+
+    it('should return id and value if item is not present', () => {
+      const list = [{ id: 1, name: 'test' }];
+      const idKey = 'id';
+      const nameKey = 'name';
+      const values = [2];
+      expect(getValuesName(values, list, idKey, nameKey)).toEqual({
+        id: 2,
+        name: 2,
+      });
+    });
+  });
+
+  describe('#getValuesForFilter', () => {
+    it('should return id and name if attribute_key is assignee_id', () => {
+      const filter = { attribute_key: 'assignee_id', values: [1] };
+      const params = { agents: [{ id: 1, name: 'test' }] };
+      expect(getValuesForFilter(filter, params)).toEqual({
+        id: 1,
+        name: 'test',
+      });
+    });
+
+    it('should return id and name if attribute_key is inbox_id', () => {
+      const filter = { attribute_key: 'inbox_id', values: [1] };
+      const params = { inboxes: [{ id: 1, name: 'test' }] };
+      expect(getValuesForFilter(filter, params)).toEqual({
+        id: 1,
+        name: 'test',
+      });
+    });
+
+    it('should return id and name if attribute_key is team_id', () => {
+      const filter = { attribute_key: 'team_id', values: [1] };
+      const params = { teams: [{ id: 1, name: 'test' }] };
+      expect(getValuesForFilter(filter, params)).toEqual({
+        id: 1,
+        name: 'test',
+      });
+    });
+
+    it('should return id and title if attribute_key is campaign_id', () => {
+      const filter = { attribute_key: 'campaign_id', values: [1] };
+      const params = { campaigns: [{ id: 1, title: 'test' }] };
+      expect(getValuesForFilter(filter, params)).toEqual({
+        id: 1,
+        name: 'test',
+      });
+    });
+
+    it('should return id and title if attribute_key is labels', () => {
+      const filter = { attribute_key: 'labels', values: ['test'] };
+      const params = { labels: [{ title: 'test' }] };
+      expect(getValuesForFilter(filter, params)).toEqual([
+        { id: 'test', name: 'test' },
+      ]);
+    });
+
+    it('should return id and name if attribute_key is browser_language', () => {
+      const filter = { attribute_key: 'browser_language', values: ['en'] };
+      const params = { languages: [{ id: 'en', name: 'English' }] };
+      expect(getValuesForFilter(filter, params)).toEqual([
+        { id: 'en', name: 'English' },
+      ]);
+    });
+
+    it('should return id and name if attribute_key is country_code', () => {
+      const filter = { attribute_key: 'country_code', values: ['IN'] };
+      const params = { countries: [{ id: 'IN', name: 'India' }] };
+      expect(getValuesForFilter(filter, params)).toEqual([
+        { id: 'IN', name: 'India' },
+      ]);
+    });
+
+    it('should return id and name if attribute_key is not present', () => {
+      const filter = { attribute_key: 'test', values: [1] };
+      const params = {};
+      expect(getValuesForFilter(filter, params)).toEqual({
+        id: 1,
+        name: 1,
+      });
+    });
+  });
+
+  describe('#generateValuesForEditCustomViews', () => {
+    it('should return id and name if inboxType is multi_select or search_select', () => {
+      const filter = {
+        attribute_key: 'assignee_id',
+        filter_operator: 'and',
+        values: [1],
+      };
+      const params = {
+        filterTypes: advancedFilterTypes,
+        allCustomAttributes: [],
+        agents: [{ id: 1, name: 'test' }],
+      };
+      expect(generateValuesForEditCustomViews(filter, params)).toEqual({
+        id: 1,
+        name: 'test',
+      });
+    });
+
+    it('should return id and name if inboxType is not multi_select or search_select', () => {
+      const filter = {
+        attribute_key: 'assignee_id',
+        filter_operator: 'and',
+        values: [1],
+      };
+      const params = {
+        filterTypes: advancedFilterTypes,
+        allCustomAttributes: [],
+        agents: [{ id: 1, name: 'test' }],
+      };
+      expect(generateValuesForEditCustomViews(filter, params)).toEqual({
+        id: 1,
+        name: 'test',
+      });
+    });
+
+    it('should return id and name if inboxType is undefined', () => {
+      const filter = {
+        attribute_key: 'test2',
+        filter_operator: 'and',
+        values: [1],
+      };
+      const params = {
+        filterTypes: advancedFilterTypes,
+        allCustomAttributes: [
+          { attribute_key: 'test', attribute_display_type: 'checkbox' },
+          { attribute_key: 'test2', attribute_display_type: 'list' },
+        ],
+      };
+      expect(generateValuesForEditCustomViews(filter, params)).toEqual({
+        id: 1,
+        name: 1,
+      });
+    });
+
+    it('should return value as string if filterInputTypes is string', () => {
+      const filter = {
+        attribute_key: 'test',
+        filter_operator: 'and',
+        values: [1],
+      };
+      const params = {
+        filterTypes: advancedFilterTypes,
+        allCustomAttributes: [
+          { attribute_key: 'test', attribute_display_type: 'date' },
+          { attribute_key: 'test2', attribute_display_type: 'list' },
+        ],
+      };
+      expect(generateValuesForEditCustomViews(filter, params)).toEqual('1');
+    });
+  });
+
+  describe('#generateCustomAttributesInputType', () => {
+    it('should return string if type is text', () => {
+      expect(generateCustomAttributesInputType('text')).toEqual('string');
+    });
+
+    it('should return string if type is number', () => {
+      expect(generateCustomAttributesInputType('number')).toEqual('string');
+    });
+
+    it('should return string if type is date', () => {
+      expect(generateCustomAttributesInputType('date')).toEqual('string');
+    });
+
+    it('should return multi_select if type is checkbox', () => {
+      expect(generateCustomAttributesInputType('checkbox')).toEqual(
+        'multi_select'
+      );
+    });
+
+    it('should return multi_select if type is list', () => {
+      expect(generateCustomAttributesInputType('list')).toEqual('multi_select');
+    });
+
+    it('should return string if type is link', () => {
+      expect(generateCustomAttributesInputType('link')).toEqual('string');
+    });
+  });
+});
@@ -0,0 +1,105 @@
+import {
+  findSnoozeTime,
+  conversationReopenTime,
+  findStartOfNextWeek,
+  findStartOfNextMonth,
+  findNextDay,
+  setHoursToNine,
+} from '../snoozeHelpers';
+
+describe('#Snooze Helpers', () => {
+  describe('findStartOfNextWeek', () => {
+    it('should return first working day of next week if a date is passed', () => {
+      const today = new Date('06/16/2023');
+      const startOfNextWeek = new Date('06/19/2023');
+      expect(findStartOfNextWeek(today)).toEqual(startOfNextWeek);
+    });
+    it('should return first working day of next week if a date is passed', () => {
+      const today = new Date('06/03/2023');
+      const startOfNextWeek = new Date('06/05/2023');
+      expect(findStartOfNextWeek(today)).toEqual(startOfNextWeek);
+    });
+  });
+
+  describe('findStartOfNextMonth', () => {
+    it('should return first working day of next month if a valid date is passed', () => {
+      const today = new Date('06/21/2023');
+      const startOfNextMonth = new Date('07/03/2023');
+      expect(findStartOfNextMonth(today)).toEqual(startOfNextMonth);
+    });
+    it('should return first working day of next month if a valid date is passed', () => {
+      const today = new Date('02/28/2023');
+      const startOfNextMonth = new Date('03/06/2023');
+      expect(findStartOfNextMonth(today)).toEqual(startOfNextMonth);
+    });
+  });
+
+  describe('setHoursToNine', () => {
+    it('should return date with 9.00AM time', () => {
+      const nextDay = new Date('06/17/2023');
+      nextDay.setHours(9, 0, 0, 0);
+      expect(setHoursToNine(nextDay)).toEqual(nextDay);
+    });
+  });
+
+  describe('findSnoozeTime', () => {
+    it('should return nil if until_next_reply is passed', () => {
+      expect(findSnoozeTime('until_next_reply')).toEqual(null);
+    });
+
+    it('should return next hour time stamp if an_hour_from_now is passed', () => {
+      const nextHour = new Date();
+      nextHour.setHours(nextHour.getHours() + 1);
+      expect(findSnoozeTime('an_hour_from_now')).toBeCloseTo(
+        Math.floor(nextHour.getTime() / 1000)
+      );
+    });
+
+    it('should return next day 9.00AM time stamp until_tomorrow is passed', () => {
+      const today = new Date('06/16/2023');
+      const nextDay = new Date('06/17/2023');
+      nextDay.setHours(9, 0, 0, 0);
+      expect(findSnoozeTime('until_tomorrow', today)).toBeCloseTo(
+        nextDay.getTime() / 1000
+      );
+    });
+
+    it('should return next week monday 9.00AM time stamp if until_next_week is passed', () => {
+      const today = new Date('06/16/2023');
+      const startOfNextWeek = new Date('06/19/2023');
+      startOfNextWeek.setHours(9, 0, 0, 0);
+      expect(findSnoozeTime('until_next_week', today)).toBeCloseTo(
+        startOfNextWeek.getTime() / 1000
+      );
+    });
+
+    it('should return next month 9.00AM time stamp if until_next_month is passed', () => {
+      const today = new Date('06/21/2023');
+      const startOfNextMonth = new Date('07/03/2023');
+      startOfNextMonth.setHours(9, 0, 0, 0);
+      expect(findSnoozeTime('until_next_month', today)).toBeCloseTo(
+        startOfNextMonth.getTime() / 1000
+      );
+    });
+  });
+
+  describe('conversationReopenTime', () => {
+    it('should return nil if snoozedUntil is nil', () => {
+      expect(conversationReopenTime(null)).toEqual(null);
+    });
+
+    it('should return formatted date if snoozedUntil is not nil', () => {
+      expect(conversationReopenTime('2023-06-07T09:00:00.000Z')).toEqual(
+        '7 Jun, 9.00am'
+      );
+    });
+  });
+
+  describe('findNextDay', () => {
+    it('should return next day', () => {
+      const today = new Date('06/16/2023');
+      const nextDay = new Date('06/17/2023');
+      expect(findNextDay(today)).toEqual(nextDay);
+    });
+  });
+});
@@ -9,6 +9,7 @@ import es from './locale/es';
 import fa from './locale/fa';
 import fi from './locale/fi';
 import fr from './locale/fr';
+import he from './locale/he';
 import hi from './locale/hi';
 import hu from './locale/hu';
 import id from './locale/id';
@@ -34,6 +35,7 @@ import vi from './locale/vi';
 import zh_CN from './locale/zh_CN';
 import zh_TW from './locale/zh_TW';
 import is from './locale/is';
+import lt from './locale/lt';

 export default {
  ar,
@@ -47,6 +49,7 @@ export default {
  fa,
  fi,
  fr,
+  he,
  hi,
  hu,
  id,
@@ -72,4 +75,5 @@ export default {
  zh_CN,
  zh_TW,
  is,
+  lt,
 };
@@ -2,13 +2,18 @@
  "FILTER": {
    "TITLE": "تصفية المحادثات",
    "SUBTITLE": "إضافة فلاتر أدناه واضغط على 'إرسال' لتصفية المحادثات.",
-    "ADD_NEW_FILTER": "إضافة فلتر",
-    "FILTER_DELETE_ERROR": "يجب ان يكون لديك فلتر واحد على الاقل",
-    "SUBMIT_BUTTON_LABEL": "تطبيق الفلاتر",
+    "EDIT_CUSTOM_FILTER": "Edit Folder",
+    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your folder.",
+    "ADD_NEW_FILTER": "إضافة عامل تصفية",
+    "FILTER_DELETE_ERROR": "يجب أن يكون لديك عامل تصفية واحد على الأقل للحفظ",
+    "SUBMIT_BUTTON_LABEL": "تطبيق عامل التصفية",
+    "UPDATE_BUTTON_LABEL": "Update folder",
    "CANCEL_BUTTON_LABEL": "إلغاء",
-    "CLEAR_BUTTON_LABEL": "مسح الفلاتر",
+    "CLEAR_BUTTON_LABEL": "مسح عامل التصفية",
    "EMPTY_VALUE_ERROR": "القيمة مطلوبة",
-    "TOOLTIP_LABEL": "تصفية المحادثة",
+    "FOLDER_LABEL": "Folder Name",
+    "FOLDER_QUERY_LABEL": "Folder Query",
+    "TOOLTIP_LABEL": "تصفية المحادثات",
    "QUERY_DROPDOWN_LABELS": {
      "AND": "و",
      "OR": "أو"
@@ -23,7 +28,7 @@
      "is_greater_than": "هو أكبر من",
      "is_less_than": "هو أقل من",
      "days_before": "قبل x أيام",
-      "starts_with": "Starts with"
+      "starts_with": "يبدأ بـ"
    },
    "ATTRIBUTE_LABELS": {
      "TRUE": "صحيح",
@@ -38,7 +43,7 @@
      "CAMPAIGN_NAME": "اسم الحملة",
      "LABELS": "الوسوم",
      "BROWSER_LANGUAGE": "لغة المتصفح",
-      "PRIORITY": "Priority",
+      "PRIORITY": "الأولوية",
      "COUNTRY_NAME": "اسم الدولة",
      "REFERER_LINK": "رابط المرجع",
      "CUSTOM_ATTRIBUTE_LIST": "القائمة",
@@ -71,6 +76,9 @@
          "ERROR_MESSAGE": "خطأ أثناء إنشاء طريقة عرض مخصصة"
        }
      },
+      "EDIT": {
+        "EDIT_BUTTON": "Edit folder"
+      },
      "DELETE": {
        "DELETE_BUTTON": "حذف الفلتر",
        "MODAL": {
@@ -76,8 +76,8 @@
        },
        "AGENT_AVAILABILITY": {
          "LABEL": "التوفر",
-          "PLACEHOLDER": "Please select an availability status",
-          "ERROR": "Availability is required"
+          "PLACEHOLDER": "الرجاء تحديد حالة التوفر",
+          "ERROR": "حالة التوفر مطلوبة"
        },
        "SUBMIT": "تعديل حساب الموظف"
      },
@@ -111,7 +111,7 @@
        "PLACEHOLDER": {
          "AGENT": "البحث عن وكلاء",
          "TEAM": "البحث عن فريق",
-          "INPUT": "Search for agents"
+          "INPUT": "البحث عن ممثلى الخدمة"
        }
      }
    }
@@ -12,13 +12,37 @@
      "TABLE_HEADER": [
        "User",
        "Action",
-        "عنوان IP",
-        "Time"
+        "عنوان IP"
      ]
    },
    "API": {
      "SUCCESS_MESSAGE": "AuditLogs retrieved successfully",
      "ERROR_MESSAGE": "تعذر الاتصال بالخادم، الرجاء المحاولة مرة أخرى لاحقاً"
+    },
+    "DEFAULT_USER": "System",
+    "AUTOMATION_RULE": {
+      "ADD": "%{agentName} created a new automation rule (#%{id})",
+      "EDIT": "%{agentName} updated an automation rule (#%{id})",
+      "DELETE": "%{agentName} deleted an automation rule (#%{id})"
+    },
+    "INBOX": {
+      "ADD": "%{agentName} created a new inbox (#%{id})",
+      "EDIT": "%{agentName} updated an inbox (#%{id})",
+      "DELETE": "%{agentName} deleted an inbox (#%{id})"
+    },
+    "WEBHOOK": {
+      "ADD": "%{agentName} created a new webhook (#%{id})",
+      "EDIT": "%{agentName} updated a webhook (#%{id})",
+      "DELETE": "%{agentName} deleted a webhook (#%{id})"
+    },
+    "USER_ACTION": {
+      "SIGN_IN": "%{agentName} signed in",
+      "SIGN_OUT": "%{agentName} signed out"
+    },
+    "TEAM": {
+      "ADD": "%{agentName} created a new team (#%{id})",
+      "EDIT": "%{agentName} updated a team (#%{id})",
+      "DELETE": "%{agentName} deleted a team (#%{id})"
    }
  }
 }
@@ -36,17 +36,20 @@
      }
    },
    "VIEW_FILTER": "عرض",
-    "SORT_TOOLTIP_LABEL": "Sort conversations",
+    "SORT_TOOLTIP_LABEL": "ترتيب المحادثات",
    "CHAT_SORT": {
      "STATUS": "الحالة",
-      "ORDER_BY": "Order by"
+      "ORDER_BY": "الترتيب بواسطة"
    },
    "CHAT_SORT_FILTER_ITEMS": {
      "latest": {
-        "TEXT": "Last activity"
+        "TEXT": "النشاط الأخير"
      },
      "sort_on_created_at": {
        "TEXT": "تم إنشاؤها في"
+      },
+      "sort_on_priority": {
+        "TEXT": "الأولوية"
      }
    },
    "ATTACHMENTS": {
@@ -70,12 +73,12 @@
      }
    },
    "CHAT_SORT_BY_FILTER": {
-      "TITLE": "Sort conversation",
+      "TITLE": "ترتيب المحادثات",
      "DROPDOWN_TITLE": "ترتيب حسب",
      "ITEMS": {
        "LATEST": {
-          "NAME": "Last activity at",
-          "LABEL": "Last activity"
+          "NAME": "النشاط الأخير في",
+          "LABEL": "النشاط الأخير"
        },
        "CREATED_AT": {
          "NAME": "تم إنشاؤها في",
@@ -73,6 +73,13 @@
    "SUCCESS_MESSAGE": "تم حفظ جهة الاتصال بنجاح",
    "ERROR_MESSAGE": "حدث خطأ، الرجاء المحاولة مرة أخرى"
  },
+  "EXPORT_CONTACTS": {
+    "BUTTON_LABEL": "Export",
+    "TITLE": "Export Contacts",
+    "DESC": "Export contacts to a CSV file.",
+    "SUCCESS_MESSAGE": "Export is in progress, You will be notified via email when export file is ready to dowanlod.",
+    "ERROR_MESSAGE": "حدث خطأ، الرجاء المحاولة مرة أخرى"
+  },
  "DELETE_NOTE": {
    "CONFIRM": {
      "TITLE": "تأكيد الحذف",
@@ -120,7 +127,7 @@
      "PHONE_NUMBER": {
        "PLACEHOLDER": "أدخل رقم الهاتف الخاص بجهة الاتصال",
        "LABEL": "رقم الهاتف",
-        "HELP": "Phone number should be of E.164 format eg: +1415555555 [+][country code][area code][local phone number]. You can select the dial code from the dropdown.",
+        "HELP": "يجب ان يحتوى رقم الهاتف على كود دولتك تسبقها علامة +\nمثال: +20101243567",
        "ERROR": "يجب ان تكون خانة رقم الهاتف إما فارغة او مكتملة مع رمز الدولة",
        "DIAL_CODE_ERROR": "Please select a dial code from the list",
        "DUPLICATE": "رقم الهاتف هذا مستخدم لجهة اتصال أخرى."
@@ -182,7 +189,7 @@
        "LABEL": "إلى"
      },
      "INBOX": {
-        "LABEL": "Via Inbox",
+        "LABEL": "صندوق الوارد",
        "PLACEHOLDER": "Choose source inbox",
        "ERROR": "حدد صندوق الوارد"
      },
@@ -211,6 +218,7 @@
    "FILTER_CONTACTS": "فلترة",
    "FILTER_CONTACTS_SAVE": "حفظ الفلتر",
    "FILTER_CONTACTS_DELETE": "حذف الفلتر",
+    "FILTER_CONTACTS_EDIT": "Edit segment",
    "LIST": {
      "LOADING_MESSAGE": "جاري تحميل جهات الاتصال...",
      "404": "لا توجد جهات اتصال تطابق بحثك 🔍",
@@ -1,50 +1,55 @@
 {
-    "CONTACTS_FILTER": {
-        "TITLE": "تصفية جهات الاتصال",
-        "SUBTITLE": "إضافة فلاتر أدناه واضغط على 'إرسال' لتصفية جهات الاتصال.",
-        "ADD_NEW_FILTER": "إضافة فلتر",
-        "CLEAR_ALL_FILTERS": "مسح جميع الفلاتر",
-        "FILTER_DELETE_ERROR": "يجب ان يكون لديك فلتر واحد على الاقل",
-        "SUBMIT_BUTTON_LABEL": "إرسال",
-        "CANCEL_BUTTON_LABEL": "إلغاء",
-        "CLEAR_BUTTON_LABEL": "مسح الفلاتر",
-        "EMPTY_VALUE_ERROR": "القيمة مطلوبة",
-        "TOOLTIP_LABEL": "تصفية جهات الاتصال",
-        "QUERY_DROPDOWN_LABELS": {
-            "AND": "و",
-            "OR": "أو"
-        },
-        "OPERATOR_LABELS": {
-            "equal_to": "يساوي",
-            "not_equal_to": "لا يساوي",
-            "contains": "يحتوي",
-            "does_not_contain": "لا يحتوي",
-            "is_present": "موجود",
-            "is_not_present": "غير موجود",
-            "is_greater_than": "هو أكبر من",
-            "is_lesser_than": "هو أقل من",
-            "days_before": "قبل x أيام"
-        },
-        "ATTRIBUTES": {
-            "NAME": "الاسم",
-            "EMAIL": "البريد الإلكتروني",
-            "PHONE_NUMBER": "رقم الهاتف",
-            "IDENTIFIER": "المعرف",
-            "CITY": "المدينة",
-            "COUNTRY": "الدولة",
-            "CUSTOM_ATTRIBUTE_LIST": "القائمة",
-            "CUSTOM_ATTRIBUTE_TEXT": "النص",
-            "CUSTOM_ATTRIBUTE_NUMBER": "العدد",
-            "CUSTOM_ATTRIBUTE_LINK": "الرابط",
-            "CUSTOM_ATTRIBUTE_CHECKBOX": "مربع",
-            "CREATED_AT": "تم إنشاؤها في",
-            "LAST_ACTIVITY": "آخر نشاط",
-            "REFERER_LINK": "رابط المرجع"
-        },
-        "GROUPS": {
-            "STANDARD_FILTERS": "الفلاتر القياسية",
-            "ADDITIONAL_FILTERS": "فلاتر إضافية",
-            "CUSTOM_ATTRIBUTES": "سمات مخصصة"
-        }
+  "CONTACTS_FILTER": {
+    "TITLE": "تصفية جهات الاتصال",
+    "SUBTITLE": "إضافة فلاتر أدناه واضغط على 'إرسال' لتصفية جهات الاتصال.",
+    "EDIT_CUSTOM_SEGMENT": "Edit Segment",
+    "CUSTOM_VIEWS_SUBTITLE": "Add or remove filters and update your segment.",
+    "ADD_NEW_FILTER": "إضافة فلتر",
+    "CLEAR_ALL_FILTERS": "مسح جميع الفلاتر",
+    "FILTER_DELETE_ERROR": "يجب ان يكون لديك فلتر واحد على الاقل",
+    "SUBMIT_BUTTON_LABEL": "إرسال",
+    "UPDATE_BUTTON_LABEL": "Update Segment",
+    "CANCEL_BUTTON_LABEL": "إلغاء",
+    "CLEAR_BUTTON_LABEL": "مسح الفلاتر",
+    "EMPTY_VALUE_ERROR": "القيمة مطلوبة",
+    "SEGMENT_LABEL": "Segment Name",
+    "SEGMENT_QUERY_LABEL": "Segment Query",
+    "TOOLTIP_LABEL": "تصفية جهات الاتصال",
+    "QUERY_DROPDOWN_LABELS": {
+      "AND": "و",
+      "OR": "أو"
+    },
+    "OPERATOR_LABELS": {
+      "equal_to": "يساوي",
+      "not_equal_to": "لا يساوي",
+      "contains": "يحتوي",
+      "does_not_contain": "لا يحتوي",
+      "is_present": "موجود",
+      "is_not_present": "غير موجود",
+      "is_greater_than": "هو أكبر من",
+      "is_lesser_than": "هو أقل من",
+      "days_before": "قبل x أيام"
+    },
+    "ATTRIBUTES": {
+      "NAME": "الاسم",
+      "EMAIL": "البريد الإلكتروني",
+      "PHONE_NUMBER": "رقم الهاتف",
+      "IDENTIFIER": "المعرف",
+      "CITY": "المدينة",
+      "COUNTRY": "الدولة",
+      "CUSTOM_ATTRIBUTE_LIST": "القائمة",
+      "CUSTOM_ATTRIBUTE_TEXT": "النص",
+      "CUSTOM_ATTRIBUTE_NUMBER": "العدد",
+      "CUSTOM_ATTRIBUTE_LINK": "الرابط",
+      "CUSTOM_ATTRIBUTE_CHECKBOX": "مربع",
+      "CREATED_AT": "تم إنشاؤها في",
+      "LAST_ACTIVITY": "آخر نشاط",
+      "REFERER_LINK": "رابط المرجع"
+    },
+    "GROUPS": {
+      "STANDARD_FILTERS": "الفلاتر القياسية",
+      "ADDITIONAL_FILTERS": "فلاتر إضافية",
+      "CUSTOM_ATTRIBUTES": "سمات مخصصة"
    }
+  }
 }
--- a/Show More
+++ b/Show More
@@ -1 +1 @@
 .2.0
 .17.0
@@ -1 +1 @@
 .1.0
 .3.0