Merge branch 'develop' into fix/CW-7007

.bundler-audit.yml

@@ -2,8 +2,22 @@
 ignore:
   - CVE-2021-41098 # https://github.com/chatwoot/chatwoot/issues/3097 (update once azure blob storage is updated)
   - GHSA-57hq-95w6-v4fc # Devise confirmable race condition — patched locally in User model (remove once on Devise 5+)
-  # Chatwoot defaults to Active Storage redirect-style URLs, and its recommended
-  # storage setup uses local/cloud storage with optional direct uploads to the
-  # storage provider rather than Rails proxy mode. Revisit if we enable
-  # rails_storage_proxy or other app-served Active Storage proxy routes.
+  # Devise 5 is currently blocked by devise-secure_password/devise_token_auth/devise-two-factor.
+  # Chatwoot does not enable Timeoutable, so the timeout redirect path is not reachable.
+  - GHSA-jp94-3292-c3xv
+  # Rails 7.1 has no patched release for the Active Storage proxy range
+  # advisories. Chatwoot limits proxy range requests locally.
   - CVE-2026-33658
+  # Rails 7.1 has no patched release for this Active Storage direct-upload
+  # advisory. Chatwoot filters internal metadata keys locally.
+  - CVE-2026-33173
+  - CVE-2026-33174
+  # Rails 7.1 has no patched release for these Rails advisories. These are not
+  # reachable through Chatwoot's current usage patterns and should be removed
+  # once we upgrade to Rails 7.2.3.1+.
+  - CVE-2026-33168
+  - CVE-2026-33169
+  - CVE-2026-33170
+  - CVE-2026-33176
+  - CVE-2026-33195
+  - CVE-2026-33202

.circleci/config.yml

@@ -144,7 +144,7 @@ jobs:
   # Backend tests with parallelization
   backend-tests:
     <<: *defaults
-    parallelism: 18
+    parallelism: 20
     steps:
       - checkout
       - node/install:

Gemfile

@@ -133,9 +133,9 @@ gem 'sentry-ruby', require: false
 gem 'sentry-sidekiq', '>= 5.19.0', require: false
 
 ##-- background job processing --##
-gem 'sidekiq', '>= 7.3.1'
+gem 'sidekiq', '~> 7.3', '>= 7.3.1'
 # We want cron jobs
-gem 'sidekiq-cron', '>= 1.12.0'
+gem 'sidekiq-cron', '>= 2.4.0'
 # for sidekiq healthcheck
 gem 'sidekiq_alive'
 

Gemfile.lock

@@ -196,6 +196,9 @@ GEM
       bigdecimal
       rexml
     crass (1.0.6)
+    cronex (0.15.0)
+      tzinfo
+      unicode (>= 0.4.4.5)
     csv (3.3.0)
     csv-safe (3.3.1)
       csv (~> 3.0)
@@ -212,7 +215,7 @@ GEM
       logger
       msgpack
     datadog-ruby_core_source (3.4.1)
-    date (3.4.1)
+    date (3.5.1)
     debug (1.8.0)
       irb (>= 1.5.0)
       reline (>= 0.3.1)
@@ -574,7 +577,7 @@ GEM
       uri (>= 0.11.1)
     net-http-persistent (4.0.2)
       connection_pool (~> 2.2)
-    net-imap (0.4.20)
+    net-imap (0.4.24)
       date
       net-protocol
     net-pop (0.1.2)
@@ -590,14 +593,14 @@ GEM
     newrelic_rpm (9.6.0)
       base64
     nio4r (2.7.3)
-    nokogiri (1.19.1)
+    nokogiri (1.19.3)
       mini_portile2 (~> 2.8.2)
       racc (~> 1.4)
-    nokogiri (1.19.1-arm64-darwin)
+    nokogiri (1.19.3-arm64-darwin)
       racc (~> 1.4)
-    nokogiri (1.19.1-x86_64-darwin)
+    nokogiri (1.19.3-x86_64-darwin)
       racc (~> 1.4)
-    nokogiri (1.19.1-x86_64-linux-gnu)
+    nokogiri (1.19.3-x86_64-linux-gnu)
       racc (~> 1.4)
     oauth (1.1.0)
       oauth-tty (~> 1.0, >= 1.0.1)
@@ -902,10 +905,11 @@ GEM
       logger
       rack (>= 2.2.4)
       redis-client (>= 0.22.2)
-    sidekiq-cron (1.12.0)
-      fugit (~> 1.8)
+    sidekiq-cron (2.4.0)
+      cronex (>= 0.13.0)
+      fugit (~> 1.8, >= 1.11.1)
       globalid (>= 1.0.1)
-      sidekiq (>= 6)
+      sidekiq (>= 6.5.0)
     sidekiq_alive (2.5.0)
       gserver (~> 0.0.1)
       sidekiq (>= 5, < 9)
@@ -961,7 +965,7 @@ GEM
     time_diff (0.3.0)
       activesupport
       i18n
-    timeout (0.4.3)
+    timeout (0.6.1)
     trailblazer-option (0.1.2)
     twilio-ruby (7.6.0)
       faraday (>= 0.9, < 3.0)
@@ -979,6 +983,7 @@ GEM
     unf (0.1.4)
       unf_ext
     unf_ext (0.0.8.2)
+    unicode (0.4.4.5)
     unicode-display_width (3.1.4)
       unicode-emoji (~> 4.0, >= 4.0.4)
     unicode-emoji (4.0.4)
@@ -1155,8 +1160,8 @@ DEPENDENCIES
   sentry-sidekiq (>= 5.19.0)
   shopify_api
   shoulda-matchers
-  sidekiq (>= 7.3.1)
-  sidekiq-cron (>= 1.12.0)
+  sidekiq (~> 7.3, >= 7.3.1)
+  sidekiq-cron (>= 2.4.0)
   sidekiq_alive
   simplecov (>= 0.21)
   simplecov_json_formatter

VERSION_CW

@@ -1 +1 @@
-4.13.0
+4.14.0

app/builders/messages/messenger/message_builder.rb

@@ -28,6 +28,10 @@ class Messages::Messenger::MessageBuilder
       filename: attachment_file.original_filename,
       content_type: attachment_file.content_type
     )
+    # The Attachment row is saved before the blob is attached, so the
+    # after_create_commit broadcast bails on `file.attached?`. Re-fire here
+    # for audio so the bubble updates without waiting on transcription.
+    attachment.message&.reload&.send_update_event if attachment.file_type.to_sym == :audio
   end
 
   def attachment_params(attachment)

app/builders/notification_builder.rb

@@ -27,6 +27,8 @@ class NotificationBuilder
     return if notification_type == 'conversation_creation' && !user_subscribed_to_notification?
     # skip notifications for blocked conversations except for user mentions
     return if primary_actor.contact.blocked? && notification_type != 'conversation_mention'
+    # respect conversation access (inbox/team membership and custom-role permissions)
+    return unless user_can_access_conversation?
 
     user.notifications.create!(
       notification_type: notification_type,
@@ -36,4 +38,17 @@ class NotificationBuilder
       secondary_actor: secondary_actor || current_user
     )
   end
+
+  def user_can_access_conversation?
+    conversation = primary_actor.is_a?(Conversation) ? primary_actor : primary_actor.try(:conversation)
+    return true if conversation.blank?
+
+    account_user = AccountUser.find_by(account_id: account.id, user_id: user.id)
+    return false if account_user.blank?
+
+    ConversationPolicy.new(
+      { user: user, account: account, account_user: account_user },
+      conversation
+    ).show?
+  end
 end

app/builders/v2/reports/bot_metrics_builder.rb

@@ -31,13 +31,24 @@ class V2::Reports::BotMetricsBuilder
   end
 
   def bot_resolutions_count
-    account.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_resolved,
-                                                                                 created_at: range).distinct.count
+    # Exclude conversations that also had a handoff in the same range — handoff wins
+    account.reporting_events.joins(:conversation).select(:conversation_id)
+           .where(account_id: account.id, name: :conversation_bot_resolved, created_at: range)
+           .where.not(conversation_id: bot_handoff_conversation_ids_subquery)
+           .distinct.count
   end
 
   def bot_handoffs_count
-    account.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_handoff,
-                                                                                 created_at: range).distinct.count
+    account.reporting_events.joins(:conversation).select(:conversation_id)
+           .where(account_id: account.id, name: :conversation_bot_handoff, created_at: range)
+           .distinct.count
+  end
+
+  def bot_handoff_conversation_ids_subquery
+    account.reporting_events
+           .where(name: :conversation_bot_handoff, created_at: range)
+           .where.not(conversation_id: nil)
+           .select(:conversation_id)
   end
 
   def bot_resolution_rate

app/controllers/api/v1/accounts/contacts/attachments_controller.rb

@@ -0,0 +1,18 @@
+class Api::V1::Accounts::Contacts::AttachmentsController < Api::V1::Accounts::Contacts::BaseController
+  RESULTS_PER_PAGE = 100
+
+  def index
+    conversations = Conversations::PermissionFilterService.new(
+      Current.account.conversations.where(contact_id: @contact.id),
+      Current.user,
+      Current.account
+    ).perform
+
+    @attachments = Attachment.where(message_id: Message.where(conversation_id: conversations).select(:id))
+                             .includes({ file_attachment: :blob }, message: [:conversation, :inbox, { sender: { avatar_attachment: :blob } }])
+                             .order(created_at: :desc)
+                             .page(params[:page])
+                             .per(RESULTS_PER_PAGE)
+    @attachments_count = @attachments.total_count
+  end
+end

app/controllers/api/v1/accounts/conversations_controller.rb

@@ -28,7 +28,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   def attachments
     @attachments_count = @conversation.attachments.count
     @attachments = @conversation.attachments
-                                .includes(:message)
+                                .includes({ file_attachment: :blob }, message: [:inbox, { sender: { avatar_attachment: :blob } }])
                                 .order(created_at: :desc)
                                 .page(attachment_params[:page])
                                 .per(ATTACHMENT_RESULTS_PER_PAGE)

app/controllers/api/v1/accounts/inboxes_controller.rb

@@ -9,7 +9,9 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   include Api::V1::Accounts::Concerns::WhatsappHealthManagement
 
   def index
-    @inboxes = policy_scope(Current.account.inboxes.order_by_name.includes(:channel, { avatar_attachment: [:blob] }))
+    @inboxes = policy_scope(Current.account.inboxes)
+               .includes(:channel, :portal, :working_hours, { avatar_attachment: :blob })
+               .order_by_name
   end
 
   def show; end
@@ -85,7 +87,7 @@ class Api::V1::Accounts::InboxesController < Api::V1::Accounts::BaseController
   end
 
   def fetch_agent_bot
-    @agent_bot = AgentBot.find(params[:agent_bot]) if params[:agent_bot]
+    @agent_bot = AgentBot.accessible_to(Current.account).find(params[:agent_bot]) if params[:agent_bot]
   end
 
   def create_channel

app/controllers/api/v1/accounts/notifications_controller.rb

@@ -41,9 +41,9 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
 
   def destroy_all
     if params[:type] == 'read'
-      ::Notification::DeleteNotificationJob.perform_later(Current.user, type: :read)
+      ::Notification::DeleteNotificationJob.perform_later(Current.user, Current.account, type: :read)
     else
-      ::Notification::DeleteNotificationJob.perform_later(Current.user, type: :all)
+      ::Notification::DeleteNotificationJob.perform_later(Current.user, Current.account, type: :all)
     end
     head :ok
   end
@@ -69,7 +69,7 @@ class Api::V1::Accounts::NotificationsController < Api::V1::Accounts::BaseContro
   end
 
   def fetch_notification
-    @notification = current_user.notifications.find(params[:id])
+    @notification = current_user.notifications.where(account_id: Current.account.id).find(params[:id])
   end
 
   def set_current_page

app/controllers/api/v1/accounts/portals_controller.rb

@@ -18,7 +18,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
     @portal = Current.account.portals.build(portal_params.merge(live_chat_widget_params))
     @portal.custom_domain = parsed_custom_domain
     @portal.save!
-    process_attached_logo
+    process_attached_logo if params[:blob_id].present?
   end
 
   def update
@@ -78,7 +78,9 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
   def portal_params
     params.require(:portal).permit(
       :id, :color, :custom_domain, :header_text, :homepage_link,
-      :name, :page_title, :slug, :archived, { config: [:default_locale, { allowed_locales: [] }, { draft_locales: [] }] }
+      :name, :page_title, :slug, :archived,
+      { config: [:default_locale, :layout, { allowed_locales: [] }, { draft_locales: [] },
+                 { social_profiles: %i[facebook x instagram linkedin youtube tiktok github whatsapp] }] }
     )
   end
 
@@ -87,7 +89,7 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
     return {} unless permitted_params.key?(:inbox_id)
     return { channel_web_widget_id: nil } if permitted_params[:inbox_id].blank?
 
-    inbox = Inbox.find(permitted_params[:inbox_id])
+    inbox = Current.account.inboxes.find(permitted_params[:inbox_id])
     return {} unless inbox.web_widget?
 
     { channel_web_widget_id: inbox.channel.id }
@@ -98,6 +100,8 @@ class Api::V1::Accounts::PortalsController < Api::V1::Accounts::BaseController
   end
 
   def parsed_custom_domain
+    return @portal.custom_domain if @portal.custom_domain.blank?
+
     domain = URI.parse(@portal.custom_domain)
     domain.is_a?(URI::HTTP) ? domain.host : @portal.custom_domain
   end

app/controllers/api/v1/accounts_controller.rb

@@ -111,7 +111,7 @@ class Api::V1::AccountsController < Api::BaseController
   end
 
   def custom_attributes_params
-    params.permit(:industry, :company_size, :timezone, :referral_source, :user_role)
+    params.permit(:industry, :company_size, :timezone, :referral_source, :user_role, :website)
   end
 
   def settings_params

app/controllers/api/v1/notification_subscriptions_controller.rb

@@ -8,7 +8,8 @@ class Api::V1::NotificationSubscriptionsController < Api::BaseController
   end
 
   def destroy
-    notification_subscription = NotificationSubscription.where(["subscription_attributes->>'push_token' = ?", params[:push_token]]).first
+    notification_subscription = current_user.notification_subscriptions
+                                            .where(["subscription_attributes->>'push_token' = ?", params[:push_token]]).first
     notification_subscription.destroy! if notification_subscription.present?
     head :ok
   end

app/controllers/api/v1/widget/messages_controller.rb

@@ -83,6 +83,10 @@ class Api::V1::Widget::MessagesController < Api::V1::Widget::BaseController
   end
 
   def set_message
-    @message = @web_widget.inbox.messages.find(permitted_params[:id])
+    # `conversation.messages.find` would be simpler, but `conversation` is `conversations.last`,
+    # which means a visitor with more than one open thread could not edit a message in any
+    # but their most recent one. Scoping across all of the visitor's conversations keeps the
+    # happy path correct for that future multi-conversation widget flow.
+    @message = Message.where(conversation_id: conversations.select(:id)).find(permitted_params[:id])
   end
 end

app/controllers/public/api/v1/inboxes_controller.rb

@@ -24,6 +24,10 @@ class Public::Api::V1::InboxesController < PublicController
   def set_conversation
     return if params[:conversation_id].blank?
 
-    @conversation = @contact_inbox.contact.conversations.find_by!(display_id: params[:conversation_id])
+    @conversation = if @contact_inbox.hmac_verified?
+                      @contact_inbox.contact.conversations.find_by!(display_id: params[:conversation_id])
+                    else
+                      @contact_inbox.conversations.find_by!(display_id: params[:conversation_id])
+                    end
   end
 end

app/controllers/public/api/v1/portals/articles_controller.rb

@@ -1,9 +1,11 @@
 class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::BaseController
-  before_action :ensure_custom_domain_request, only: [:show, :index]
+  before_action :ensure_custom_domain_request, only: [:show, :index, :show_markdown]
   before_action :portal
+  before_action :set_portal_layout
+  before_action :set_view_variant
   before_action :ensure_portal_feature_enabled
   before_action :set_category, except: [:index, :show, :tracking_pixel]
-  before_action :set_article, only: [:show]
+  before_action :set_article, only: [:show, :show_markdown]
   layout 'portal'
 
   def index
@@ -21,6 +23,13 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   def show
     @og_image_url = helpers.set_og_image_url(@portal.name, @article.title)
+    @parsed_content = render_article_content(@article.content.to_s)
+  end
+
+  def show_markdown
+    return head :not_found unless @article&.published?
+
+    render plain: @article.content.to_s, content_type: 'text/markdown; charset=utf-8'
   end
 
   def tracking_pixel
@@ -62,7 +71,6 @@ class Public::Api::V1::Portals::ArticlesController < Public::Api::V1::Portals::B
 
   def set_article
     @article = @portal.articles.find_by(slug: permitted_params[:article_slug])
-    @parsed_content = render_article_content(@article.content.to_s)
   end
 
   def set_category

app/controllers/public/api/v1/portals/base_controller.rb

@@ -7,6 +7,8 @@ class Public::Api::V1::Portals::BaseController < PublicController
   around_action :set_locale
   after_action :allow_iframe_requests
 
+  PORTAL_LAYOUTS = %w[classic documentation].freeze
+
   private
 
   def show_plain_layout
@@ -17,6 +19,14 @@ class Public::Api::V1::Portals::BaseController < PublicController
     @theme_from_params = params[:theme] if %w[dark light].include?(params[:theme])
   end
 
+  def set_portal_layout
+    @portal_layout = PORTAL_LAYOUTS.include?(@portal&.layout) ? @portal.layout : 'classic'
+  end
+
+  def set_view_variant
+    request.variant = :documentation if @portal_layout == 'documentation' && !@is_plain_layout_enabled
+  end
+
   def portal
     @portal ||= Portal.find_by!(slug: params[:slug], archived: false)
   end
@@ -42,7 +52,7 @@ class Public::Api::V1::Portals::BaseController < PublicController
     article_locale = if article.category.present?
                        article.category.locale
                      else
-                       article.portal.default_locale
+                       article.locale
                      end
     @locale = validate_and_get_locale(article_locale)
     I18n.with_locale(@locale, &)

app/controllers/public/api/v1/portals/categories_controller.rb

@@ -1,12 +1,18 @@
 class Public::Api::V1::Portals::CategoriesController < Public::Api::V1::Portals::BaseController
   before_action :ensure_custom_domain_request, only: [:show, :index]
   before_action :portal
+  before_action :set_portal_layout
+  before_action :set_view_variant
   before_action :ensure_portal_feature_enabled
   before_action :set_category, only: [:show]
+  before_action :load_category_articles, only: [:show], if: -> { @portal_layout == 'documentation' }
   layout 'portal'
 
   def index
-    @categories = @portal.categories.order(position: :asc)
+    respond_to do |format|
+      format.html { redirect_to public_portal_locale_path(@portal.slug, params[:locale]), status: :moved_permanently }
+      format.json { @categories = @portal.categories.order(position: :asc) }
+    end
   end
 
   def show
@@ -21,4 +27,9 @@ class Public::Api::V1::Portals::CategoriesController < Public::Api::V1::Portals:
     Rails.logger.info "Category: not found for slug: #{params[:category_slug]}"
     render_404 && return if @category.blank?
   end
+
+  def load_category_articles
+    @articles = @category.articles.published.order(:position).includes(:author)
+    @category_authors = @articles.filter_map(&:author).uniq
+  end
 end

app/controllers/public/api/v1/portals_controller.rb

@@ -2,7 +2,10 @@ class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseControl
   before_action :ensure_custom_domain_request, only: [:show]
   before_action :redirect_to_portal_with_locale, only: [:show]
   before_action :portal
+  before_action :set_portal_layout
+  before_action :set_view_variant
   before_action :ensure_portal_feature_enabled
+  before_action :load_home_data, only: [:show], if: -> { @portal_layout == 'documentation' }
   layout 'portal'
 
   def show
@@ -28,4 +31,28 @@ class Public::Api::V1::PortalsController < Public::Api::V1::Portals::BaseControl
     portal
     redirect_to "/hc/#{@portal.slug}/#{@portal.default_locale}"
   end
+
+  def load_home_data
+    base_articles = @portal.articles.published.where(locale: @locale).includes(:author, :category)
+    @visible_categories = @portal.categories
+                                 .where(locale: @locale)
+                                 .joins(:articles).where(articles: { status: :published })
+                                 .order(position: :asc)
+                                 .group('categories.id')
+    @popular_topics = @visible_categories.first(3)
+    @featured = base_articles.order_by_views.limit(6)
+    @category_contributors = build_category_contributors(@visible_categories)
+  end
+
+  def build_category_contributors(categories)
+    category_ids = categories.map(&:id)
+    return {} if category_ids.empty?
+
+    @portal.articles
+           .published
+           .where(locale: @locale, category_id: category_ids)
+           .includes(:author)
+           .group_by(&:category_id)
+           .transform_values { |articles| articles.filter_map(&:author).uniq.first(3) }
+  end
 end

app/controllers/super_admin/app_configs_controller.rb

@@ -27,7 +27,7 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
     if errors.any?
       redirect_to super_admin_app_config_path(config: @config), alert: errors.join(', ')
     else
-      redirect_to super_admin_settings_path, notice: "App Configs - #{@config.titleize} updated successfully"
+      redirect_to super_admin_settings_path, flash: success_flash
     end
   end
 
@@ -58,6 +58,21 @@ class SuperAdmin::AppConfigsController < SuperAdmin::ApplicationController
       %w[ENABLE_ACCOUNT_SIGNUP FIREBASE_PROJECT_ID FIREBASE_CREDENTIALS WEBHOOK_TIMEOUT MAXIMUM_FILE_UPLOAD_SIZE WIDGET_TOKEN_EXPIRY]
     )
   end
+
+  def success_notice
+    message = "#{@config.titleize} settings updated successfully"
+    return message unless restart_required_config_saved?
+
+    "#{message.delete_suffix('.')}. Restart Chatwoot web and worker processes to apply this change everywhere."
+  end
+
+  def success_flash
+    restart_required_config_saved? ? { success: success_notice } : { notice: success_notice }
+  end
+
+  def restart_required_config_saved?
+    params.fetch('app_config', {}).keys.intersect?(InstallationConfig::RESTART_REQUIRED_CONFIG_KEYS)
+  end
 end
 
 SuperAdmin::AppConfigsController.prepend_mod_with('SuperAdmin::AppConfigsController')

app/controllers/super_admin/installation_configs_controller.rb

@@ -25,6 +25,29 @@ class SuperAdmin::InstallationConfigsController < SuperAdmin::ApplicationControl
     resource_class.editable
   end
 
+  def create
+    resource = new_resource(resource_params)
+    authorize_resource(resource)
+
+    if resource.save
+      redirect_to after_resource_created_path(resource), flash: success_flash(resource)
+    else
+      render :new, locals: {
+        page: Administrate::Page::Form.new(dashboard, resource)
+      }, status: :unprocessable_entity
+    end
+  end
+
+  def update
+    if requested_resource.update(resource_params)
+      redirect_to after_resource_updated_path(requested_resource), flash: success_flash(requested_resource)
+    else
+      render :edit, locals: {
+        page: Administrate::Page::Form.new(dashboard, requested_resource)
+      }, status: :unprocessable_entity
+    end
+  end
+
   # Override `resource_params` if you want to transform the submitted
   # data before it's persisted. For example, the following would turn all
   # empty values into nil values. It uses other APIs such as `resource_class`
@@ -42,6 +65,20 @@ class SuperAdmin::InstallationConfigsController < SuperAdmin::ApplicationControl
           .transform_values { |value| value == '' ? nil : value }.merge(locked: false)
   end
 
+  private
+
+  def success_flash(resource)
+    message = translate_with_resource('update.success')
+    message = translate_with_resource('create.success') if action_name == 'create'
+    return { notice: message } unless restart_required_config?(resource)
+
+    { success: "#{message.delete_suffix('.')}. Restart Chatwoot web and worker processes to apply this change everywhere." }
+  end
+
+  def restart_required_config?(resource)
+    resource.name.in?(InstallationConfig::RESTART_REQUIRED_CONFIG_KEYS)
+  end
+
   # See https://administrate-prototype.herokuapp.com/customizing_controller_actions
   # for more information
 end

app/controllers/swagger_controller.rb

@@ -1,7 +1,12 @@
 class SwaggerController < ApplicationController
   def respond
     if Rails.env.development? || Rails.env.test?
-      render inline: Rails.root.join('swagger', derived_path).read
+      swagger_root = Rails.root.join('swagger')
+      file_path = swagger_root.join(derived_path).cleanpath
+
+      return head :not_found unless file_path.to_s.start_with?("#{swagger_root}/") && file_path.file?
+
+      render inline: file_path.read
     else
       head :not_found
     end
@@ -11,8 +16,8 @@ class SwaggerController < ApplicationController
 
   def derived_path
     params[:path] ||= 'index.html'
-    path = Rack::Utils.clean_path_info(params[:path])
-    path << ".#{Rack::Utils.clean_path_info(params[:format])}" unless path.ends_with?(params[:format].to_s)
+    path = Rack::Utils.clean_path_info(params[:path]).delete_prefix('/')
+    path << ".#{Rack::Utils.clean_path_info(params[:format]).delete_prefix('/')}" unless path.ends_with?(params[:format].to_s)
     path
   end
 end

app/helpers/file_type_helper.rb

@@ -17,6 +17,7 @@ module FileTypeHelper
   def image_file?(content_type)
     [
       'image/jpeg',
+      'image/jpg',
       'image/png',
       'image/gif',
       'image/bmp',

app/helpers/portal_helper.rb

@@ -96,4 +96,15 @@ module PortalHelper
 
     colors[username.length % colors.size]
   end
+
+  def format_authors_label(authors)
+    return if authors.blank?
+
+    names = authors.map(&:available_name)
+    return names.to_sentence if names.size <= 3
+
+    I18n.t('public_portal.sidebar.authors_others',
+           names: names.first(2).join(', '),
+           count: authors.size - 2)
+  end
 end

app/helpers/report_helper.rb

@@ -53,13 +53,12 @@ module ReportHelper
   end
 
   def resolutions
-    scope.reporting_events.where(account_id: account.id, name: :conversation_resolved,
-                                 created_at: range)
+    scope.reporting_events.where(account_id: account.id, name: :conversation_resolved, created_at: range)
   end
 
   def bot_resolutions
-    scope.reporting_events.where(account_id: account.id, name: :conversation_bot_resolved,
-                                 created_at: range)
+    scope.reporting_events.where(account_id: account.id, name: :conversation_bot_resolved, created_at: range)
+         .where.not(conversation_id: bot_handoff_conversation_ids_subquery)
   end
 
   def bot_handoffs
@@ -67,6 +66,10 @@ module ReportHelper
                                                                                created_at: range).distinct
   end
 
+  def bot_handoff_conversation_ids_subquery
+    bot_handoffs
+  end
+
   def avg_first_response_time
     grouped_reporting_events = (get_grouped_values scope.reporting_events.where(name: 'first_response', account_id: account.id))
     return grouped_reporting_events.average(:value_in_business_hours) if params[:business_hours]

app/javascript/dashboard/api/captain/document.js

@@ -6,15 +6,22 @@ class CaptainDocument extends ApiClient {
     super('captain/documents', { accountScoped: true });
   }
 
-  get({ page = 1, searchKey, assistantId } = {}) {
+  get({ page = 1, searchKey, assistantId, filter, source, sort } = {}) {
     return axios.get(this.url, {
       params: {
         page,
-        searchKey,
+        search_key: searchKey,
         assistant_id: assistantId,
+        filter,
+        source,
+        sort,
       },
     });
   }
+
+  sync(id) {
+    return axios.post(`${this.url}/${id}/sync`);
+  }
 }
 
 export default new CaptainDocument();

app/javascript/dashboard/api/companies.js

@@ -28,6 +28,14 @@ class CompanyAPI extends ApiClient {
     return axios.get(`${this.url}/${id}/contacts?${buildParams({ page })}`);
   }
 
+  listNotes(id) {
+    return axios.get(`${this.url}/${id}/notes`);
+  }
+
+  listConversations(id) {
+    return axios.get(`${this.url}/${id}/conversations`);
+  }
+
   searchContacts(id, query = '', page = 1) {
     const requestURL = `${this.url}/${id}/contacts/search?${buildParams({ q: query, page })}`;
     return axios.get(requestURL);

app/javascript/dashboard/components-next/Companies/CompaniesDetailsLayout.vue

@@ -56,9 +56,14 @@ const closeMobileSidebar = () => {
 
     <div
       v-if="slots.sidebar"
-      class="hidden lg:block overflow-y-auto justify-end min-w-52 w-full py-6 max-w-md border-l border-n-weak bg-n-solid-2"
+      class="hidden lg:flex flex-col min-w-52 w-full max-w-md border-l border-n-weak bg-n-solid-2"
     >
-      <slot name="sidebar" />
+      <div class="shrink-0">
+        <slot name="sidebarHeader" />
+      </div>
+      <div class="flex-1 overflow-y-auto pb-6 pt-3">
+        <slot name="sidebar" />
+      </div>
     </div>
 
     <div
@@ -105,9 +110,14 @@ const closeMobileSidebar = () => {
         <div
           v-if="isSidebarOpen"
           id="details-sidebar-content"
-          class="order-2 w-[85%] sm:w-[50%] bg-n-solid-2 ltr:border-l rtl:border-r border-n-weak overflow-y-auto py-6 shadow-lg"
+          class="order-2 w-[85%] sm:w-[50%] flex flex-col bg-n-solid-2 ltr:border-l rtl:border-r border-n-weak shadow-lg"
         >
-          <slot name="sidebar" />
+          <div class="shrink-0">
+            <slot name="sidebarHeader" />
+          </div>
+          <div class="flex-1 overflow-y-auto pb-6 pt-3">
+            <slot name="sidebar" />
+          </div>
         </div>
       </Transition>
     </div>

app/javascript/dashboard/components-next/Companies/CompanyDetail/CompanyContactsSidebar.vue

@@ -169,7 +169,7 @@ const handleContactSelect = contactId => {
 </script>
 
 <template>
-  <div class="flex flex-col gap-6 px-6 pb-8 pt-1">
+  <div class="flex flex-col gap-6 px-6 pb-8">
     <div v-if="!selectedContact" class="flex flex-col gap-4">
       <div class="flex flex-col gap-2">
         <label class="text-base text-n-slate-12">
@@ -288,7 +288,7 @@ const handleContactSelect = contactId => {
 
       <div
         v-else-if="!hasContacts"
-        class="py-8 text-sm text-center rounded-xl border border-dashed border-n-weak text-n-slate-11"
+        class="py-8 px-4 text-sm text-center rounded-xl border border-dashed border-n-strong text-n-slate-11"
       >
         {{ t('COMPANIES.DETAIL.CONTACTS.EMPTY') }}
       </div>
@@ -346,7 +346,7 @@ const handleContactSelect = contactId => {
         :current-page="currentPage"
         :total-items="totalContacts"
         :items-per-page="15"
-        class="!px-0 before:hidden"
+        class="!px-0 before:hidden bg-transparent"
         @update:current-page="emit('update:currentPage', $event)"
       />
     </div>

app/javascript/dashboard/components-next/Companies/CompanyDetail/CompanyHistorySidebar.vue

@@ -0,0 +1,67 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useMapGetter } from 'dashboard/composables/store';
+
+import ConversationCard from 'dashboard/components-next/Conversation/ConversationCard/ConversationCard.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+
+defineProps({
+  conversations: {
+    type: Array,
+    default: () => [],
+  },
+  isLoading: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const { t } = useI18n();
+const contactsById = useMapGetter('contacts/getContactById');
+const stateInbox = useMapGetter('inboxes/getInboxById');
+const accountLabels = useMapGetter('labels/getLabels');
+
+const accountLabelsValue = computed(() => accountLabels.value);
+const conversationContact = conversation => {
+  const sender = conversation.meta?.sender || {};
+  const contact = contactsById.value(sender.id);
+  return contact.id ? contact : sender;
+};
+const conversationInbox = conversation =>
+  stateInbox.value(conversation.inboxId) || {
+    name: '',
+    channelType: conversation.meta?.channel,
+  };
+</script>
+
+<template>
+  <div
+    v-if="isLoading"
+    class="flex items-center justify-center py-10 text-n-slate-11"
+  >
+    <Spinner />
+  </div>
+
+  <div
+    v-else-if="conversations.length > 0"
+    class="px-6 divide-y divide-n-strong [&>*:hover]:!border-y-transparent [&>*:hover+*]:!border-t-transparent"
+  >
+    <ConversationCard
+      v-for="conversation in conversations"
+      :key="conversation.id"
+      :conversation="conversation"
+      :contact="conversationContact(conversation)"
+      :state-inbox="conversationInbox(conversation)"
+      :account-labels="accountLabelsValue"
+      class="rounded-none hover:rounded-xl hover:bg-n-alpha-1 dark:hover:bg-n-alpha-3"
+    />
+  </div>
+
+  <p
+    v-else
+    class="py-8 px-4 mx-6 text-sm text-center rounded-xl border border-dashed border-n-strong text-n-slate-11"
+  >
+    {{ t('COMPANIES.DETAIL.HISTORY.EMPTY') }}
+  </p>
+</template>

app/javascript/dashboard/components-next/Companies/CompanyDetail/CompanyNotesSidebar.vue

@@ -0,0 +1,114 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useRoute, useRouter } from 'vue-router';
+import { useMapGetter } from 'dashboard/composables/store';
+import { dynamicTime } from 'shared/helpers/timeHelper';
+import { useMessageFormatter } from 'shared/composables/useMessageFormatter';
+
+import Avatar from 'dashboard/components-next/avatar/Avatar.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+
+const props = defineProps({
+  notes: {
+    type: Array,
+    default: () => [],
+  },
+  isLoading: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const route = useRoute();
+const router = useRouter();
+const { t } = useI18n();
+const { formatMessage } = useMessageFormatter();
+const currentUser = useMapGetter('getCurrentUser');
+
+const hasNotes = computed(() => props.notes.length > 0);
+
+const contactName = contact =>
+  contact?.name || t('COMPANIES.DETAIL.CONTACTS.UNNAMED_CONTACT');
+
+const getWrittenBy = note => {
+  const isCurrentUser = note?.user?.id === currentUser.value.id;
+  return isCurrentUser
+    ? t('CONTACTS_LAYOUT.SIDEBAR.NOTES.YOU')
+    : note?.user?.name || 'Bot';
+};
+
+const openContact = contactId => {
+  router.push({
+    name: 'contacts_edit',
+    params: {
+      accountId: route.params.accountId,
+      contactId,
+    },
+  });
+};
+</script>
+
+<template>
+  <div v-if="hasNotes" class="flex flex-col px-6">
+    <div class="flex flex-col divide-y divide-n-strong">
+      <div
+        v-for="note in notes"
+        :key="note.id"
+        class="flex flex-col gap-2 py-4 group/note"
+      >
+        <div class="flex items-center gap-1.5 min-w-0">
+          <Avatar
+            :name="contactName(note.contact)"
+            :src="note.contact?.thumbnail"
+            :size="16"
+            rounded-full
+            hide-offline-status
+          />
+          <div
+            class="flex items-center justify-between min-w-0 gap-1 w-full text-sm text-n-slate-11"
+          >
+            <button
+              type="button"
+              class="min-w-0 font-medium truncate text-start text-n-slate-12 hover:text-n-blue-11 p-0"
+              @click="openContact(note.contact.id)"
+            >
+              {{ contactName(note.contact) }}
+            </button>
+            <div class="min-w-0 truncate">
+              <span
+                class="inline-flex items-center gap-1 text-sm text-n-slate-10"
+              >
+                <span class="font-medium text-n-slate-11">
+                  {{ getWrittenBy(note) }}
+                </span>
+                {{ t('CONTACTS_LAYOUT.SIDEBAR.NOTES.WROTE') }}
+                <span class="font-medium text-n-slate-11">
+                  {{ dynamicTime(note.createdAt) }}
+                </span>
+              </span>
+            </div>
+          </div>
+        </div>
+        <p
+          v-dompurify-html="formatMessage(note.content || '')"
+          class="mb-0 prose-sm prose-p:text-sm prose-p:leading-relaxed prose-p:mb-1 prose-p:mt-0 prose-ul:mb-1 prose-ul:mt-0 text-n-slate-12"
+        />
+      </div>
+    </div>
+  </div>
+
+  <div
+    v-else-if="isLoading"
+    class="flex items-center justify-center py-10 text-n-slate-11"
+  >
+    <Spinner />
+  </div>
+
+  <p
+    v-else
+    class="py-8 mx-6 px-4 text-sm text-center rounded-xl border border-dashed border-n-strong text-n-slate-11"
+  >
+    {{ t('COMPANIES.DETAIL.NOTES.EMPTY') }}
+  </p>
+</template>

app/javascript/dashboard/components-next/Contacts/ContactsHeader/ContactHeader.vue

@@ -32,7 +32,7 @@ const emit = defineEmits([
 </script>
 
 <template>
-  <header class="sticky top-0 z-10 px-6">
+  <header class="sticky top-0 z-20 px-6">
     <div
       class="flex items-start sm:items-center justify-between w-full py-6 gap-2 mx-auto max-w-5xl"
     >

app/javascript/dashboard/components-next/Contacts/ContactsHeader/components/ContactSortMenu.vue

@@ -105,7 +105,7 @@ const handleOrderChange = value => {
     <div
       v-if="isMenuOpen"
       v-on-clickaway="() => (isMenuOpen = false)"
-      class="absolute top-full mt-1 ltr:-right-32 rtl:-left-32 sm:ltr:right-0 sm:rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4"
+      class="absolute top-full mt-1 ltr:-right-32 rtl:-left-32 sm:ltr:right-0 sm:rtl:left-0 flex flex-col gap-4 bg-n-alpha-3 backdrop-blur-[100px] border border-n-weak w-72 rounded-xl p-4 z-50"
     >
       <div class="flex items-center justify-between gap-2">
         <span class="text-sm text-n-slate-12">

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticleEditorPage/ArticleEditorControls.vue

@@ -84,28 +84,20 @@ const findCategoryFromSlug = slug => {
   return categories.value?.find(category => category.slug === slug);
 };
 
-const assignCategoryFromSlug = slug => {
-  const categoryFromSlug = findCategoryFromSlug(slug);
-  if (categoryFromSlug) {
-    selectedCategoryId.value = categoryFromSlug.id;
-    return categoryFromSlug;
-  }
-  return null;
-};
-
 const selectedCategory = computed(() => {
   if (isNewArticle.value) {
+    if (selectedCategoryId.value) {
+      return (
+        categories.value?.find(c => c.id === selectedCategoryId.value) || null
+      );
+    }
     if (categorySlugFromRoute.value) {
-      const categoryFromSlug = assignCategoryFromSlug(
+      const categoryFromSlug = findCategoryFromSlug(
         categorySlugFromRoute.value
       );
       if (categoryFromSlug) return categoryFromSlug;
     }
-    return selectedCategoryId.value
-      ? categories.value.find(
-          category => category.id === selectedCategoryId.value
-        )
-      : categories.value[0] || null;
+    return categories.value?.[0] || null;
   }
   return categories.value.find(
     category => category.id === props.article?.category?.id

app/javascript/dashboard/components-next/HelpCenter/Pages/ArticlePage/ArticlesPage.vue

@@ -168,7 +168,9 @@ const handlePageChange = page => emit('pageChange', page);
 const navigateToNewArticlePage = () => {
   const { categorySlug, locale } = route.params;
   router.push({
-    name: 'portals_articles_new',
+    name: props.isCategoryArticles
+      ? 'portals_categories_articles_new'
+      : 'portals_articles_new',
     params: { categorySlug, locale },
   });
 };
@@ -274,6 +276,7 @@ watch(
           :categories="categories"
           :allowed-locales="allowedLocales"
           :has-selected-category="isCategoryArticles"
+          @new-article="navigateToNewArticlePage"
         />
       </div>
     </template>

app/javascript/dashboard/components-next/HelpCenter/Pages/CategoryPage/CategoryHeaderControls.vue

@@ -25,7 +25,7 @@ const props = defineProps({
   },
 });
 
-const emit = defineEmits(['localeChange']);
+const emit = defineEmits(['localeChange', 'newArticle']);
 
 const route = useRoute();
 const router = useRouter();
@@ -179,7 +179,7 @@ const handleBreadcrumbClick = () => {
         />
       </OnClickOutside>
     </div>
-    <div v-else class="relative">
+    <div v-else class="relative flex items-center gap-2">
       <OnClickOutside @trigger="isEditCategoryDialogOpen = false">
         <Button
           :label="t('HELP_CENTER.CATEGORY_PAGE.CATEGORY_HEADER.EDIT_CATEGORY')"
@@ -196,6 +196,12 @@ const handleBreadcrumbClick = () => {
           @close="isEditCategoryDialogOpen = false"
         />
       </OnClickOutside>
+      <Button
+        :label="t('HELP_CENTER.ARTICLES_PAGE.ARTICLES_HEADER.NEW_ARTICLE')"
+        icon="i-lucide-plus"
+        size="sm"
+        @click="emit('newArticle')"
+      />
     </div>
   </div>
 </template>

app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalLayoutContentSettings.vue

@@ -0,0 +1,290 @@
+<script setup>
+import { computed, reactive, ref, watch } from 'vue';
+import { useI18n } from 'vue-i18n';
+
+import classicLayoutPreview from './classic-layout-preview.svg?raw';
+import documentationLayoutPreview from './documentation-layout-preview.svg?raw';
+import Button from 'dashboard/components-next/button/Button.vue';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+import RadioCard from 'dashboard/components-next/radioCard/RadioCard.vue';
+
+const props = defineProps({
+  activePortal: { type: Object, required: true },
+  isFetching: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['updatePortalConfiguration']);
+
+const { t } = useI18n();
+
+const PORTAL_LAYOUTS = {
+  CLASSIC: 'classic',
+  DOCUMENTATION: 'documentation',
+};
+
+// `prefix` is the link the help center auto-fills; the DB only stores the handle.
+const SOCIAL_PLATFORMS = [
+  {
+    key: 'facebook',
+    label: 'Facebook',
+    icon: 'i-ri-facebook-circle-fill',
+    prefix: 'facebook.com/',
+  },
+  { key: 'x', label: 'X', icon: 'i-ri-twitter-x-fill', prefix: 'x.com/' },
+  {
+    key: 'instagram',
+    label: 'Instagram',
+    icon: 'i-ri-instagram-fill',
+    prefix: 'instagram.com/',
+  },
+  {
+    key: 'linkedin',
+    label: 'LinkedIn',
+    icon: 'i-ri-linkedin-box-fill',
+    prefix: 'linkedin.com/',
+  },
+  {
+    key: 'youtube',
+    label: 'YouTube',
+    icon: 'i-ri-youtube-fill',
+    prefix: 'youtube.com/',
+  },
+  {
+    key: 'tiktok',
+    label: 'TikTok',
+    icon: 'i-ri-tiktok-fill',
+    prefix: 'tiktok.com/',
+  },
+  {
+    key: 'github',
+    label: 'GitHub',
+    icon: 'i-ri-github-fill',
+    prefix: 'github.com/',
+  },
+  {
+    key: 'whatsapp',
+    label: 'WhatsApp',
+    icon: 'i-ri-whatsapp-fill',
+    prefix: 'wa.me/',
+  },
+];
+
+const portalConfig = computed(() => props.activePortal?.config || {});
+
+const state = reactive({
+  layout: PORTAL_LAYOUTS.CLASSIC,
+  socialProfiles: {},
+});
+const visiblePlatforms = ref([]);
+const showAddMenu = ref(false);
+
+let originalSnapshot = '';
+
+const platformByKey = key => SOCIAL_PLATFORMS.find(p => p.key === key);
+
+const trimmedHandle = key => (state.socialProfiles[key] || '').trim();
+
+const buildSocialProfiles = () =>
+  visiblePlatforms.value.reduce((acc, key) => {
+    const handle = trimmedHandle(key);
+    if (handle) acc[key] = handle;
+    return acc;
+  }, {});
+
+const snapshot = () =>
+  JSON.stringify({ layout: state.layout, social: buildSocialProfiles() });
+
+const resetFromPortal = () => {
+  const savedProfiles = portalConfig.value.social_profiles || {};
+  state.layout = portalConfig.value.layout || PORTAL_LAYOUTS.CLASSIC;
+  state.socialProfiles = SOCIAL_PLATFORMS.reduce((acc, { key }) => {
+    acc[key] = savedProfiles[key] || '';
+    return acc;
+  }, {});
+  visiblePlatforms.value = SOCIAL_PLATFORMS.map(p => p.key).filter(key =>
+    (savedProfiles[key] || '').trim()
+  );
+  originalSnapshot = snapshot();
+};
+
+watch(() => props.activePortal, resetFromPortal, {
+  immediate: true,
+  deep: true,
+});
+
+const hasChanges = computed(() => snapshot() !== originalSnapshot);
+
+const visiblePlatformDetails = computed(() =>
+  visiblePlatforms.value.map(platformByKey)
+);
+
+const addablePlatforms = computed(() =>
+  SOCIAL_PLATFORMS.filter(p => !visiblePlatforms.value.includes(p.key)).map(
+    p => ({ label: p.label, value: p.key, action: p.key, icon: p.icon })
+  )
+);
+
+const addPlatform = ({ value }) => {
+  if (!visiblePlatforms.value.includes(value)) {
+    visiblePlatforms.value.push(value);
+  }
+  showAddMenu.value = false;
+};
+
+const removePlatform = key => {
+  visiblePlatforms.value = visiblePlatforms.value.filter(k => k !== key);
+  state.socialProfiles[key] = '';
+};
+
+const handleSave = () => {
+  emit('updatePortalConfiguration', {
+    id: props.activePortal.id,
+    slug: props.activePortal.slug,
+    config: {
+      layout: state.layout,
+      social_profiles: buildSocialProfiles(),
+    },
+  });
+};
+</script>
+
+<template>
+  <div class="flex flex-col w-full gap-6">
+    <div class="flex flex-col gap-2">
+      <h6 class="text-base font-medium text-n-slate-12">
+        {{ t('HELP_CENTER.PORTAL_SETTINGS.LAYOUT_CONTENT.HEADER') }}
+      </h6>
+      <span class="text-sm text-n-slate-11">
+        {{ t('HELP_CENTER.PORTAL_SETTINGS.LAYOUT_CONTENT.DESCRIPTION') }}
+      </span>
+    </div>
+
+    <section class="flex flex-col gap-3">
+      <div class="grid grid-cols-1 sm:grid-cols-2 gap-3 text-n-slate-11">
+        <RadioCard
+          :id="PORTAL_LAYOUTS.CLASSIC"
+          :is-active="state.layout === PORTAL_LAYOUTS.CLASSIC"
+          :label="
+            t('HELP_CENTER.PORTAL_SETTINGS.LAYOUT_CONTENT.LAYOUT.CLASSIC.TITLE')
+          "
+          :description="
+            t(
+              'HELP_CENTER.PORTAL_SETTINGS.LAYOUT_CONTENT.LAYOUT.CLASSIC.DESCRIPTION'
+            )
+          "
+          @select="value => (state.layout = value)"
+        >
+          <div
+            class="w-full mt-2 rounded-md overflow-hidden border border-solid border-n-weak bg-n-slate-2 dark:bg-n-slate-1"
+          >
+            <span v-dompurify-html="classicLayoutPreview" />
+          </div>
+        </RadioCard>
+
+        <RadioCard
+          :id="PORTAL_LAYOUTS.DOCUMENTATION"
+          beta
+          :is-active="state.layout === PORTAL_LAYOUTS.DOCUMENTATION"
+          :label="
+            t('HELP_CENTER.PORTAL_SETTINGS.LAYOUT_CONTENT.LAYOUT.SIDEBAR.TITLE')
+          "
+          :description="
+            t(
+              'HELP_CENTER.PORTAL_SETTINGS.LAYOUT_CONTENT.LAYOUT.SIDEBAR.DESCRIPTION'
+            )
+          "
+          @select="value => (state.layout = value)"
+        >
+          <div
+            class="w-full mt-2 rounded-md overflow-hidden border border-solid border-n-weak bg-n-slate-2 dark:bg-n-slate-1"
+          >
+            <span v-dompurify-html="documentationLayoutPreview" />
+          </div>
+        </RadioCard>
+      </div>
+    </section>
+
+    <section
+      v-if="state.layout === PORTAL_LAYOUTS.DOCUMENTATION"
+      class="flex flex-col gap-3"
+    >
+      <div class="flex flex-col gap-1">
+        <h6 class="text-sm font-medium text-n-slate-12">
+          {{
+            t('HELP_CENTER.PORTAL_SETTINGS.LAYOUT_CONTENT.SOCIAL_LINKS.HEADER')
+          }}
+        </h6>
+        <span class="text-sm text-n-slate-11">
+          {{
+            t(
+              'HELP_CENTER.PORTAL_SETTINGS.LAYOUT_CONTENT.SOCIAL_LINKS.DESCRIPTION'
+            )
+          }}
+        </span>
+      </div>
+
+      <div
+        v-for="platform in visiblePlatformDetails"
+        :key="platform.key"
+        class="flex items-center h-10 gap-1.5 px-3 rounded-lg outline outline-1 outline-n-weak focus-within:outline-n-brand"
+      >
+        <Icon :icon="platform.icon" class="size-4 shrink-0 text-n-slate-11" />
+        <span class="text-sm shrink-0 text-n-slate-10">{{
+          platform.prefix
+        }}</span>
+        <input
+          v-model="state.socialProfiles[platform.key]"
+          type="text"
+          class="flex-1 min-w-0 text-sm bg-transparent outline-none reset-base text-n-slate-12 placeholder:text-n-slate-10"
+          :placeholder="
+            t(
+              'HELP_CENTER.PORTAL_SETTINGS.LAYOUT_CONTENT.SOCIAL_LINKS.PLACEHOLDER'
+            )
+          "
+        />
+        <Button
+          icon="i-lucide-x"
+          color="slate"
+          variant="ghost"
+          size="xs"
+          :aria-label="
+            t('HELP_CENTER.PORTAL_SETTINGS.LAYOUT_CONTENT.SOCIAL_LINKS.REMOVE')
+          "
+          @click="removePlatform(platform.key)"
+        />
+      </div>
+
+      <div
+        v-if="addablePlatforms.length"
+        v-on-clickaway="() => (showAddMenu = false)"
+        class="relative"
+      >
+        <Button
+          :label="
+            t('HELP_CENTER.PORTAL_SETTINGS.LAYOUT_CONTENT.SOCIAL_LINKS.ADD')
+          "
+          icon="i-lucide-plus"
+          color="slate"
+          variant="faded"
+          size="sm"
+          @click="showAddMenu = !showAddMenu"
+        />
+        <DropdownMenu
+          v-if="showAddMenu"
+          :menu-items="addablePlatforms"
+          class="mt-1 w-52 top-full ltr:left-0 rtl:right-0"
+          @action="addPlatform"
+        />
+      </div>
+    </section>
+
+    <div class="flex justify-end">
+      <Button
+        :label="t('HELP_CENTER.PORTAL_SETTINGS.LAYOUT_CONTENT.SAVE')"
+        :disabled="!hasChanges || isFetching"
+        @click="handleSave"
+      />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalSettings.vue

@@ -7,6 +7,7 @@ import { useMapGetter } from 'dashboard/composables/store.js';
 import HelpCenterLayout from 'dashboard/components-next/HelpCenter/HelpCenterLayout.vue';
 import PortalBaseSettings from 'dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/PortalBaseSettings.vue';
 import PortalConfigurationSettings from './PortalConfigurationSettings.vue';
+import PortalLayoutContentSettings from './PortalLayoutContentSettings.vue';
 import ConfirmDeletePortalDialog from 'dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/ConfirmDeletePortalDialog.vue';
 import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
@@ -102,6 +103,12 @@ const handleDeletePortal = () => {
           @send-cname-instructions="handleSendCnameInstructions"
         />
         <div class="w-full h-px bg-n-weak" />
+        <PortalLayoutContentSettings
+          :active-portal="activePortal"
+          :is-fetching="isFetching"
+          @update-portal-configuration="handleUpdatePortalConfiguration"
+        />
+        <div class="w-full h-px bg-n-weak" />
         <div class="flex items-end justify-between w-full gap-4">
           <div class="flex flex-col gap-2">
             <h6 class="text-base font-medium text-n-slate-12">

app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/classic-layout-preview.svg

@@ -0,0 +1,10 @@
+<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 200 120" class="w-full h-auto block" aria-hidden="true">
+  <rect x="0" y="0" width="200" height="14" fill="currentColor" opacity="0.1"/>
+  <rect x="14" y="5" width="20" height="4" rx="1" fill="currentColor" opacity="0.3"/>
+  <rect x="14" y="22" width="64" height="5" rx="1" fill="currentColor" opacity="0.32"/>
+  <rect x="14" y="32" width="128" height="9" rx="2" fill="currentColor" opacity="0.18"/>
+  <rect x="14" y="70" width="82" height="19" rx="2" fill="currentColor" opacity="0.12"/>
+  <rect x="104" y="70" width="82" height="19" rx="2" fill="currentColor" opacity="0.12"/>
+  <rect x="14" y="93" width="82" height="19" rx="2" fill="currentColor" opacity="0.12"/>
+  <rect x="104" y="93" width="82" height="19" rx="2" fill="currentColor" opacity="0.12"/>
+</svg>

app/javascript/dashboard/components-next/HelpCenter/Pages/PortalSettingsPage/documentation-layout-preview.svg

@@ -0,0 +1,18 @@
+<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 200 120" class="w-full h-auto block" aria-hidden="true">
+  <rect x="0" y="0" width="200" height="14" fill="currentColor" opacity="0.1"/>
+  <rect x="6" y="5" width="20" height="4" rx="1" fill="currentColor" opacity="0.3"/>
+  <rect x="0" y="14" width="50" height="106" fill="currentColor" opacity="0.07"/>
+  <rect x="6" y="22" width="38" height="4" rx="1" fill="currentColor" opacity="0.25"/>
+  <rect x="6" y="32" width="30" height="3" rx="1" fill="currentColor" opacity="0.18"/>
+  <rect x="6" y="40" width="35" height="3" rx="1" fill="currentColor" opacity="0.18"/>
+  <rect x="6" y="48" width="28" height="3" rx="1" fill="currentColor" opacity="0.18"/>
+  <rect x="6" y="56" width="32" height="3" rx="1" fill="currentColor" opacity="0.18"/>
+  <rect x="60" y="25" width="80" height="6" rx="1" fill="currentColor" opacity="0.35"/>
+  <rect x="60" y="38" width="120" height="8" rx="2" fill="currentColor" opacity="0.18"/>
+  <rect x="60" y="55" width="37" height="22" rx="2" fill="currentColor" opacity="0.12"/>
+  <rect x="101" y="55" width="37" height="22" rx="2" fill="currentColor" opacity="0.12"/>
+  <rect x="142" y="55" width="37" height="22" rx="2" fill="currentColor" opacity="0.12"/>
+  <rect x="60" y="82" width="37" height="22" rx="2" fill="currentColor" opacity="0.12"/>
+  <rect x="101" y="82" width="37" height="22" rx="2" fill="currentColor" opacity="0.12"/>
+  <rect x="142" y="82" width="37" height="22" rx="2" fill="currentColor" opacity="0.12"/>
+</svg>

app/javascript/dashboard/components-next/HelpCenter/PortalSwitcher/PortalSwitcher.vue

@@ -19,6 +19,7 @@ const DEFAULT_ROUTE = 'portals_articles_index';
 const CATEGORY_ROUTE = 'portals_categories_index';
 const CATEGORY_SUB_ROUTES = [
   'portals_categories_articles_index',
+  'portals_categories_articles_new',
   'portals_categories_articles_edit',
 ];
 

app/javascript/dashboard/components-next/captain/assistant/DocumentBulkActions.vue

@@ -0,0 +1,113 @@
+<script setup>
+import { computed, ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useStore } from 'dashboard/composables/store';
+import { useAlert } from 'dashboard/composables';
+
+import BulkSelectBar from 'dashboard/components-next/captain/assistant/BulkSelectBar.vue';
+import BulkDeleteDialog from 'dashboard/components-next/captain/pageComponents/BulkDeleteDialog.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+
+const props = defineProps({
+  selectedIds: { type: Set, default: () => new Set() },
+  documents: { type: Array, default: () => [] },
+});
+
+const emit = defineEmits([
+  'update:selectedIds',
+  'bulkSyncQueued',
+  'bulkDeleteSucceeded',
+]);
+
+const { t } = useI18n();
+const store = useStore();
+
+const bulkDeleteDialog = ref(null);
+
+const isSyncableDocument = doc =>
+  !doc.pdf_document && doc.status === 'available' && !doc.sync_in_progress;
+
+const syncableSelectedIds = computed(() => {
+  if (!props.selectedIds.size) return [];
+  return props.documents
+    .filter(doc => props.selectedIds.has(doc.id) && isSyncableDocument(doc))
+    .map(doc => doc.id);
+});
+
+const hasSyncableSelection = computed(
+  () => syncableSelectedIds.value.length > 0
+);
+
+const selectAllLabel = computed(() => {
+  const count = props.documents.length;
+  const isAllSelected = props.selectedIds.size === count && count > 0;
+  return isAllSelected
+    ? t('CAPTAIN.DOCUMENTS.UNSELECT_ALL', { count })
+    : t('CAPTAIN.DOCUMENTS.SELECT_ALL', { count });
+});
+
+const selectedCountLabel = computed(() =>
+  t('CAPTAIN.DOCUMENTS.SELECTED', { count: props.selectedIds.size })
+);
+
+const handleBulkSync = async () => {
+  const ids = syncableSelectedIds.value;
+  if (!ids.length) return;
+
+  try {
+    const response = await store.dispatch('captainBulkActions/handleBulkSync', {
+      ids,
+    });
+    const queuedCount = response?.count ?? response?.ids?.length ?? 0;
+    let message = t('CAPTAIN.DOCUMENTS.BULK_SYNC.ZERO_MESSAGE');
+
+    if (queuedCount === 1) {
+      message = t('CAPTAIN.DOCUMENTS.BULK_SYNC.SUCCESS_MESSAGE_ONE');
+    } else if (queuedCount > 1) {
+      message = t('CAPTAIN.DOCUMENTS.BULK_SYNC.SUCCESS_MESSAGE', {
+        count: queuedCount,
+      });
+    }
+
+    useAlert(message);
+    emit('update:selectedIds', new Set());
+    if (queuedCount > 0) emit('bulkSyncQueued');
+  } catch (error) {
+    useAlert(t('CAPTAIN.DOCUMENTS.BULK_SYNC.ERROR_MESSAGE'));
+  }
+};
+</script>
+
+<template>
+  <div>
+    <BulkSelectBar
+      :model-value="selectedIds"
+      :all-items="documents"
+      :select-all-label="selectAllLabel"
+      :selected-count-label="selectedCountLabel"
+      :delete-label="$t('CAPTAIN.DOCUMENTS.BULK_DELETE_BUTTON')"
+      class="w-fit"
+      :class="{ 'mb-2': selectedIds.size > 0 }"
+      @update:model-value="emit('update:selectedIds', $event)"
+      @bulk-delete="bulkDeleteDialog.dialogRef.open()"
+    >
+      <template v-if="hasSyncableSelection" #secondaryActions>
+        <Button
+          :label="$t('CAPTAIN.DOCUMENTS.BULK_SYNC_BUTTON')"
+          sm
+          slate
+          ghost
+          icon="i-lucide-refresh-cw"
+          class="!px-1.5"
+          @click="handleBulkSync"
+        />
+      </template>
+    </BulkSelectBar>
+    <BulkDeleteDialog
+      ref="bulkDeleteDialog"
+      :bulk-ids="selectedIds"
+      type="AssistantDocument"
+      @delete-success="emit('bulkDeleteSucceeded')"
+    />
+  </div>
+</template>

app/javascript/dashboard/components-next/captain/assistant/DocumentCard.vue

@@ -5,14 +5,17 @@ import { useI18n } from 'vue-i18n';
 import { dynamicTime } from 'shared/helpers/timeHelper';
 import { usePolicy } from 'dashboard/composables/usePolicy';
 import {
-  isPdfDocument,
+  isSafeHttpLink,
   formatDocumentLink,
+  getDocumentDisplayPath,
 } from 'shared/helpers/documentHelper';
 
+import Icon from 'dashboard/components-next/icon/Icon.vue';
 import CardLayout from 'dashboard/components-next/CardLayout.vue';
 import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
 import Button from 'dashboard/components-next/button/Button.vue';
 import Checkbox from 'dashboard/components-next/checkbox/Checkbox.vue';
+import DocumentSyncStatus from 'dashboard/components-next/captain/assistant/DocumentSyncStatus.vue';
 
 const props = defineProps({
   id: {
@@ -31,10 +34,38 @@ const props = defineProps({
     type: String,
     required: true,
   },
+  pdfDocument: {
+    type: Boolean,
+    default: false,
+  },
   createdAt: {
     type: Number,
     required: true,
   },
+  status: {
+    type: String,
+    default: null,
+  },
+  syncStatus: {
+    type: String,
+    default: null,
+  },
+  lastSyncedAt: {
+    type: Number,
+    default: null,
+  },
+  lastSyncErrorCode: {
+    type: String,
+    default: null,
+  },
+  syncInProgress: {
+    type: Boolean,
+    default: false,
+  },
+  syncStaleAfterHours: {
+    type: Number,
+    default: null,
+  },
   isSelected: {
     type: Boolean,
     default: false,
@@ -64,6 +95,20 @@ const modelValue = computed({
   set: () => emit('select', props.id),
 });
 
+const isPdf = computed(() => props.pdfDocument);
+const hasSafeLink = computed(() => isSafeHttpLink(props.externalLink));
+const canManage = computed(() => checkPermissions(['administrator']));
+const isAvailable = computed(() => props.status === 'available');
+const canSync = computed(
+  () => canManage.value && !isPdf.value && isAvailable.value
+);
+const isSyncing = computed(() => props.syncStatus === 'syncing');
+const isFailed = computed(() => props.syncStatus === 'failed');
+const isRetryableSync = computed(
+  () => isFailed.value || (isSyncing.value && !props.syncInProgress)
+);
+const showSyncStatus = computed(() => !isPdf.value);
+
 const menuItems = computed(() => {
   const allOptions = [
     {
@@ -74,7 +119,19 @@ const menuItems = computed(() => {
     },
   ];
 
-  if (checkPermissions(['administrator'])) {
+  if (canSync.value) {
+    allOptions.push({
+      label: isRetryableSync.value
+        ? t('CAPTAIN.DOCUMENTS.OPTIONS.RETRY_SYNC')
+        : t('CAPTAIN.DOCUMENTS.OPTIONS.SYNC_NOW'),
+      value: 'sync',
+      action: 'sync',
+      icon: 'i-lucide-refresh-cw',
+      disabled: props.syncInProgress,
+    });
+  }
+
+  if (canManage.value) {
     allOptions.push({
       label: t('CAPTAIN.DOCUMENTS.OPTIONS.DELETE_DOCUMENT'),
       value: 'delete',
@@ -86,17 +143,25 @@ const menuItems = computed(() => {
   return allOptions;
 });
 
-const createdAt = computed(() => dynamicTime(props.createdAt));
+const createdAtLabel = computed(() => dynamicTime(props.createdAt));
 
-const displayLink = computed(() => formatDocumentLink(props.externalLink));
+const displayLink = computed(() =>
+  isPdf.value
+    ? formatDocumentLink(props.externalLink)
+    : getDocumentDisplayPath(props.externalLink)
+);
 const linkIcon = computed(() =>
-  isPdfDocument(props.externalLink) ? 'i-ph-file-pdf' : 'i-ph-link-simple'
+  isPdf.value ? 'i-ph-file-pdf' : 'i-ph-link-simple'
 );
 
 const handleAction = ({ action, value }) => {
   toggleDropdown(false);
   emit('action', { action, value, id: props.id });
 };
+
+const handleRetry = () => {
+  emit('action', { action: 'sync', id: props.id });
+};
 </script>
 
 <template>
@@ -141,17 +206,41 @@ const handleAction = ({ action, value }) => {
       <span
         class="flex gap-1 items-center text-sm truncate shrink-0 text-n-slate-11"
       >
-        <i class="i-woot-captain" />
+        <Icon icon="i-woot-captain" />
         {{ assistant?.name || '' }}
       </span>
+      <a
+        v-if="!isPdf && hasSafeLink"
+        :href="externalLink"
+        :title="externalLink"
+        target="_blank"
+        rel="noopener noreferrer"
+        class="flex flex-1 gap-1 justify-start items-center text-sm truncate text-n-slate-11 hover:text-n-slate-12 hover:underline"
+        @click.stop
+      >
+        <Icon :icon="linkIcon" class="shrink-0" />
+        <span class="truncate">{{ displayLink }}</span>
+        <Icon icon="i-lucide-external-link size-3 shrink-0 opacity-70" />
+      </a>
       <span
+        v-else
         class="flex flex-1 gap-1 justify-start items-center text-sm truncate text-n-slate-11"
       >
-        <i :class="linkIcon" class="shrink-0" />
+        <Icon :icon="linkIcon" class="shrink-0" />
         <span class="truncate">{{ displayLink }}</span>
       </span>
-      <div class="text-sm shrink-0 text-n-slate-11 line-clamp-1">
-        {{ createdAt }}
+      <DocumentSyncStatus
+        v-if="showSyncStatus"
+        :status="syncStatus"
+        :last-synced-at="lastSyncedAt"
+        :error-code="lastSyncErrorCode"
+        :sync-in-progress="syncInProgress"
+        :stale-after-hours="syncStaleAfterHours"
+        :show-retry="canSync && isRetryableSync"
+        @retry="handleRetry"
+      />
+      <div v-else class="text-sm shrink-0 text-n-slate-11 line-clamp-1">
+        {{ createdAtLabel }}
       </div>
     </div>
   </CardLayout>

app/javascript/dashboard/components-next/captain/assistant/DocumentFilter.vue

@@ -0,0 +1,61 @@
+<script setup>
+import { computed, ref } from 'vue';
+
+import DocumentFiltersBar from 'dashboard/components-next/captain/assistant/DocumentFiltersBar.vue';
+
+const emit = defineEmits(['change']);
+
+const source = ref('all');
+const status = ref(null);
+const sort = ref('recently_updated');
+
+const hasActiveFilters = computed(
+  () => source.value !== 'all' || Boolean(status.value)
+);
+
+const buildParams = (page = 1) => {
+  const params = { page };
+  if (source.value !== 'all') params.source = source.value;
+  if (status.value) params.filter = status.value;
+  if (sort.value) params.sort = sort.value;
+  return params;
+};
+
+const emitChange = () => emit('change');
+
+const handleSourceSelect = sourceKey => {
+  source.value = sourceKey;
+  if (sourceKey !== 'web') status.value = null;
+  emitChange();
+};
+
+const handleStatusSelect = statusKey => {
+  status.value = statusKey;
+  if (statusKey) source.value = 'web';
+  emitChange();
+};
+
+const handleSortSelect = sortKey => {
+  sort.value = sortKey;
+  emitChange();
+};
+
+const reset = () => {
+  source.value = 'all';
+  status.value = null;
+  sort.value = 'recently_updated';
+};
+
+defineExpose({ buildParams, reset, hasActiveFilters });
+</script>
+
+<template>
+  <DocumentFiltersBar
+    :active-source-filter="source"
+    :active-status-filter="status"
+    :active-sort="sort"
+    @select-source="handleSourceSelect"
+    @select-status="handleStatusSelect"
+    @select-sort="handleSortSelect"
+  />
+</template>

app/javascript/dashboard/components-next/captain/assistant/DocumentFiltersBar.vue

@@ -0,0 +1,141 @@
+<script setup>
+import { computed, ref } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { vOnClickOutside } from '@vueuse/components';
+
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import DropdownMenu from 'dashboard/components-next/dropdown-menu/DropdownMenu.vue';
+
+const props = defineProps({
+  activeSourceFilter: { type: String, default: 'all' },
+  activeStatusFilter: { type: String, default: null },
+  activeSort: { type: String, default: 'recently_updated' },
+});
+
+const emit = defineEmits(['selectSource', 'selectStatus', 'selectSort']);
+
+const { t } = useI18n();
+
+const openMenu = ref(null);
+
+const MENU_CONFIG = [
+  {
+    key: 'source',
+    activeKey: 'activeSourceFilter',
+    dropdownClass: 'min-w-48',
+    options: [
+      { labelKey: 'SOURCE.ALL', value: 'all', icon: 'i-lucide-files' },
+      { labelKey: 'SOURCE.WEB', value: 'web', icon: 'i-lucide-link' },
+      { labelKey: 'SOURCE.PDF', value: 'pdf', icon: 'i-lucide-file-text' },
+    ],
+  },
+  {
+    key: 'status',
+    activeKey: 'activeStatusFilter',
+    dropdownClass: 'min-w-52',
+    options: [
+      { labelKey: 'STATUS.ANY', value: null, icon: 'i-lucide-circle-dashed' },
+      {
+        labelKey: 'STATUS.UPDATED',
+        value: 'synced',
+        icon: 'i-lucide-check-circle',
+      },
+      {
+        labelKey: 'STATUS.NEEDS_UPDATE',
+        value: 'stale',
+        icon: 'i-lucide-clock',
+      },
+      {
+        labelKey: 'STATUS.UPDATING',
+        value: 'syncing',
+        icon: 'i-lucide-refresh-cw',
+      },
+      {
+        labelKey: 'STATUS.FAILED',
+        value: 'failed',
+        icon: 'i-lucide-circle-x',
+      },
+    ],
+  },
+  {
+    key: 'sort',
+    activeKey: 'activeSort',
+    dropdownClass: 'min-w-56',
+    options: [
+      {
+        labelKey: 'SORT.RECENTLY_UPDATED',
+        value: 'recently_updated',
+        icon: 'i-lucide-arrow-down-up',
+      },
+      {
+        labelKey: 'SORT.RECENTLY_CREATED',
+        value: 'recently_created',
+        icon: 'i-lucide-clock',
+      },
+    ],
+  },
+];
+
+const filterMenus = computed(() =>
+  MENU_CONFIG.filter(
+    menu => !(menu.key === 'status' && props.activeSourceFilter === 'pdf')
+  ).map(menu => {
+    const active = props[menu.activeKey];
+    const items = menu.options.map(opt => ({
+      label: t(`CAPTAIN.DOCUMENTS.FILTERS.${opt.labelKey}`),
+      value: opt.value,
+      icon: opt.icon,
+      action: menu.key,
+      isSelected: opt.value === active,
+    }));
+    return {
+      ...menu,
+      items,
+      selected: items.find(item => item.isSelected) || items[0],
+    };
+  })
+);
+
+const closeMenu = () => {
+  openMenu.value = null;
+};
+
+const toggleMenu = menu => {
+  openMenu.value = openMenu.value === menu ? null : menu;
+};
+
+const handleMenuAction = ({ action, value }) => {
+  closeMenu();
+  if (action === 'source') emit('selectSource', value);
+  else if (action === 'status') emit('selectStatus', value);
+  else if (action === 'sort') emit('selectSort', value);
+};
+</script>
+
+<template>
+  <div
+    v-on-click-outside="closeMenu"
+    class="inline-flex flex-wrap items-center gap-2 pt-2 w-fit"
+  >
+    <div v-for="menu in filterMenus" :key="menu.key" class="relative">
+      <Button
+        :icon="menu.selected.icon"
+        slate
+        size="sm"
+        :class="{ 'bg-n-slate-9/10': openMenu === menu.key }"
+        @click="toggleMenu(menu.key)"
+      >
+        <span class="min-w-0 truncate">{{ menu.selected.label }}</span>
+        <Icon icon="i-lucide-chevron-down" class="shrink-0 size-4" />
+      </Button>
+      <DropdownMenu
+        v-if="openMenu === menu.key"
+        :menu-items="menu.items"
+        :class="menu.dropdownClass"
+        class="top-full mt-2 ltr:left-0 rtl:right-0"
+        @action="handleMenuAction"
+      />
+    </div>
+  </div>
+</template>

app/javascript/dashboard/components-next/captain/assistant/DocumentSyncStatus.vue

@@ -0,0 +1,153 @@
+<script setup>
+import { computed } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { dynamicTime } from 'shared/helpers/timeHelper';
+import Icon from 'dashboard/components-next/icon/Icon.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import Spinner from 'dashboard/components-next/spinner/Spinner.vue';
+
+const props = defineProps({
+  status: {
+    type: String,
+    default: null,
+  },
+  lastSyncedAt: {
+    type: Number,
+    default: null,
+  },
+  errorCode: {
+    type: String,
+    default: null,
+  },
+  syncInProgress: {
+    type: Boolean,
+    default: false,
+  },
+  staleAfterHours: {
+    type: Number,
+    default: null,
+  },
+  showRetry: {
+    type: Boolean,
+    default: false,
+  },
+});
+
+const emit = defineEmits(['retry']);
+const { t } = useI18n();
+
+const SECONDS_PER_HOUR = 3600;
+
+const SYNCING = 'syncing';
+const FAILED = 'failed';
+
+const ERROR_CODE_LABELS = {
+  not_found: 'CAPTAIN.DOCUMENTS.SYNC_ERRORS.NOT_FOUND',
+  access_denied: 'CAPTAIN.DOCUMENTS.SYNC_ERRORS.ACCESS_DENIED',
+  timeout: 'CAPTAIN.DOCUMENTS.SYNC_ERRORS.TIMEOUT',
+  content_empty: 'CAPTAIN.DOCUMENTS.SYNC_ERRORS.CONTENT_EMPTY',
+  fetch_failed: 'CAPTAIN.DOCUMENTS.SYNC_ERRORS.FETCH_FAILED',
+  sync_error: 'CAPTAIN.DOCUMENTS.SYNC_ERRORS.SYNC_ERROR',
+};
+const DEFAULT_ERROR_LABEL = 'CAPTAIN.DOCUMENTS.SYNC_ERRORS.DEFAULT';
+
+const hasSyncingStatus = computed(() => props.status === SYNCING);
+const isSyncing = computed(
+  () => hasSyncingStatus.value && props.syncInProgress
+);
+const isStaleSync = computed(
+  () => hasSyncingStatus.value && !props.syncInProgress
+);
+const isFailed = computed(() => props.status === FAILED);
+const canRetry = computed(() => isFailed.value || isStaleSync.value);
+const hasBeenSynced = computed(() => Boolean(props.lastSyncedAt));
+
+const ageInHours = computed(() => {
+  if (!props.lastSyncedAt) return null;
+  const nowSeconds = Date.now() / 1000;
+  return (nowSeconds - props.lastSyncedAt) / SECONDS_PER_HOUR;
+});
+
+const staleAfterHours = computed(() => Number(props.staleAfterHours));
+const hasStaleThreshold = computed(
+  () => Number.isFinite(staleAfterHours.value) && staleAfterHours.value > 0
+);
+const isStale = computed(
+  () =>
+    hasStaleThreshold.value &&
+    ageInHours.value !== null &&
+    ageInHours.value >= staleAfterHours.value
+);
+
+const errorLabel = computed(() =>
+  t(ERROR_CODE_LABELS[props.errorCode] || DEFAULT_ERROR_LABEL)
+);
+
+const label = computed(() => {
+  if (isSyncing.value) return t('CAPTAIN.DOCUMENTS.SYNC_STATUS.SYNCING');
+  if (isStaleSync.value) return t('CAPTAIN.DOCUMENTS.SYNC_STATUS.STALE_SYNC');
+  if (isFailed.value) return t('CAPTAIN.DOCUMENTS.SYNC_STATUS.FAILED');
+  if (hasBeenSynced.value)
+    return t('CAPTAIN.DOCUMENTS.SYNC_STATUS.SYNCED', {
+      time: dynamicTime(props.lastSyncedAt),
+    });
+  return t('CAPTAIN.DOCUMENTS.SYNC_STATUS.NEVER_SYNCED');
+});
+
+const fullLabel = computed(() => {
+  if (isSyncing.value) return t('CAPTAIN.DOCUMENTS.SYNC_STATUS.SYNCING');
+  if (isStaleSync.value) return t('CAPTAIN.DOCUMENTS.SYNC_STATUS.STALE_SYNC');
+  if (isFailed.value)
+    return t('CAPTAIN.DOCUMENTS.SYNC_STATUS.FAILED', {
+      error: errorLabel.value,
+    });
+  if (hasBeenSynced.value)
+    return t('CAPTAIN.DOCUMENTS.SYNC_STATUS.SYNCED', {
+      time: dynamicTime(props.lastSyncedAt),
+    });
+  return t('CAPTAIN.DOCUMENTS.SYNC_STATUS.NEVER_SYNCED');
+});
+
+const tone = computed(() => {
+  if (isSyncing.value) return 'amber';
+  if (isStaleSync.value) return 'amber';
+  if (isFailed.value) return 'ruby';
+  if (isStale.value) return 'amber';
+  return 'slate';
+});
+
+const textClass = computed(() => {
+  if (tone.value === 'amber') return 'text-n-amber-11';
+  if (tone.value === 'ruby') return 'text-n-ruby-11';
+  return 'text-n-slate-11';
+});
+
+const statusIcon = computed(() => {
+  if (isFailed.value || isStale.value || isStaleSync.value) {
+    return 'i-lucide-circle-alert';
+  }
+  return 'i-lucide-refresh-cw';
+});
+</script>
+
+<template>
+  <span
+    class="flex gap-1.5 items-center text-sm truncate shrink-0 tabular-nums"
+    :class="textClass"
+    :title="fullLabel"
+  >
+    <Spinner v-if="isSyncing" class="text-n-amber-11 size-3" />
+    <Icon v-else :icon="statusIcon" class="shrink-0 size-3.5" />
+    <span class="truncate">{{ label }}</span>
+    <Button
+      v-if="showRetry && canRetry"
+      :label="t('CAPTAIN.DOCUMENTS.OPTIONS.RETRY_SYNC')"
+      xs
+      link
+      ruby
+      icon="i-lucide-refresh-cw"
+      class="hover:!no-underline !gap-1 ms-1"
+      @click.stop="emit('retry')"
+    />
+  </span>
+</template>

app/javascript/dashboard/components-next/captain/pageComponents/document/CreateDocumentDialog.vue

@@ -15,7 +15,7 @@ defineProps({
   },
 });
 
-const emit = defineEmits(['close']);
+const emit = defineEmits(['close', 'createSuccess']);
 const { t } = useI18n();
 const store = useStore();
 
@@ -26,6 +26,7 @@ const i18nKey = 'CAPTAIN.DOCUMENTS.CREATE';
 const handleSubmit = async newDocument => {
   try {
     await store.dispatch('captainDocuments/create', newDocument);
+    emit('createSuccess');
     useAlert(t(`${i18nKey}.SUCCESS_MESSAGE`));
     dialogRef.value.close();
   } catch (error) {

app/javascript/dashboard/components-next/message/bubbles/CSAT.vue

@@ -1,6 +1,7 @@
 <script setup>
 import { computed } from 'vue';
 import BaseBubble from './Base.vue';
+import FormattedContent from './Text/FormattedContent.vue';
 import { useI18n } from 'vue-i18n';
 import { CSAT_RATINGS, CSAT_DISPLAY_TYPES } from 'shared/constants/messages';
 import { useMessageContext } from '../provider.js';
@@ -41,7 +42,8 @@ const starRatingValue = computed(() => {
 
 <template>
   <BaseBubble class="px-4 py-3" data-bubble-name="csat">
-    <h4>{{ content || t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
+    <FormattedContent v-if="content" :content="content" />
+    <h4 v-else>{{ t('CONVERSATION.CSAT_REPLY_MESSAGE') }}</h4>
     <dl v-if="isRatingSubmitted" class="mt-4">
       <dt class="text-n-slate-11 italic">
         {{ t('CONVERSATION.RATING_TITLE') }}

app/javascript/dashboard/components-next/radioCard/RadioCard.vue

@@ -1,4 +1,5 @@
 <script setup>
+import { useI18n } from 'vue-i18n';
 import Label from 'dashboard/components-next/label/Label.vue';
 
 const props = defineProps({
@@ -30,10 +31,16 @@ const props = defineProps({
     type: String,
     default: '',
   },
+  beta: {
+    type: Boolean,
+    default: false,
+  },
 });
 
 const emit = defineEmits(['select']);
 
+const { t } = useI18n();
+
 const handleChange = () => {
   if (!props.isActive && !props.disabled) {
     emit('select', props.id);
@@ -42,14 +49,14 @@ const handleChange = () => {
 </script>
 
 <template>
-  <div
-    class="cursor-pointer rounded-xl outline outline-1 p-4 transition-all duration-200 bg-n-solid-1 py-4 ltr:pl-4 rtl:pr-4 ltr:pr-6 rtl:pl-6"
+  <label
+    :for="id"
+    class="rounded-xl outline outline-1 p-4 transition-all duration-200 bg-n-solid-1 py-4 ltr:pl-4 rtl:pr-4 ltr:pr-6 rtl:pl-6 focus-within:has-[:focus-visible]:ring-2 focus-within:has-[:focus-visible]:ring-n-strong"
     :class="[
       disabled ? 'opacity-50 cursor-not-allowed' : 'cursor-pointer',
       isActive ? 'outline-n-blue-9' : 'outline-n-weak',
       !disabled && !isActive ? 'hover:outline-n-strong' : '',
     ]"
-    @click="handleChange"
   >
     <div class="flex flex-col gap-2 items-start">
       <div class="flex items-center justify-between w-full gap-3">
@@ -58,6 +65,7 @@ const handleChange = () => {
             {{ label }}
           </h3>
           <Label v-if="disabled" :label="disabledLabel" color="amber" compact />
+          <Label v-if="beta" :label="t('GENERAL.BETA')" color="blue" compact />
         </div>
         <input
           :id="`${id}`"
@@ -66,7 +74,7 @@ const handleChange = () => {
           :name="id"
           :disabled="disabled"
           type="radio"
-          class="h-4 w-4 border-n-slate-6 text-n-brand focus:ring-n-brand focus:ring-offset-0 flex-shrink-0"
+          class="shadow cursor-pointer grid place-items-center border-2 border-n-strong appearance-none rounded-full w-5 h-5 checked:bg-n-brand before:content-[''] before:bg-n-brand before:border-4 before:rounded-full before:border-n-strong checked:before:w-[18px] checked:before:h-[18px] checked:border checked:border-n-brand"
           @change="handleChange"
         />
       </div>
@@ -75,5 +83,5 @@ const handleChange = () => {
       </p>
       <slot />
     </div>
-  </div>
+  </label>
 </template>

app/javascript/dashboard/components/widgets/WootWriter/Editor.vue

@@ -803,6 +803,11 @@ watch(
   }
 );
 
+watch(
+  computed(() => props.disabled),
+  () => editorView?.setProps({})
+);
+
 watch(
   computed(() => props.updateSelectionWith),
   (newValue, oldValue) => {

app/javascript/dashboard/components/widgets/WootWriter/FullEditor.vue

@@ -7,6 +7,7 @@ import {
   ArticleMarkdownTransformer,
   EditorState,
   Selection,
+  imageResizeView,
 } from '@chatwoot/prosemirror-schema';
 import {
   suggestionsPlugin,
@@ -235,6 +236,7 @@ export default {
           const tr = editorView.state.tr.replaceSelectionWith(tableNode);
           editorView.dispatch(tr.scrollIntoView());
         },
+        imageUpload: () => this.openFileBrowser(),
       };
 
       const command = commandMap[actionKey];
@@ -332,6 +334,9 @@ export default {
     createEditorView() {
       editorView = new EditorView(this.$refs.editor, {
         state: state,
+        nodeViews: {
+          image: imageResizeView,
+        },
         dispatchTransaction: tx => {
           state = state.apply(tx);
           editorView.updateState(state);

app/javascript/dashboard/components/widgets/WootWriter/SlashCommandMenu.vue

@@ -60,6 +60,12 @@ const EDITOR_ACTIONS = [
     icon: 'i-lucide-table',
     menuKey: 'insertTable',
   },
+  {
+    value: 'imageUpload',
+    labelKey: 'SLASH_COMMANDS.IMAGE',
+    icon: 'i-lucide-image',
+    menuKey: 'imageUpload',
+  },
   {
     value: 'strike',
     labelKey: 'SLASH_COMMANDS.STRIKETHROUGH',

app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue

@@ -5,7 +5,6 @@ import { useAlert } from 'dashboard/composables';
 import { useUISettings } from 'dashboard/composables/useUISettings';
 import { useTrack } from 'dashboard/composables';
 import keyboardEventListenerMixins from 'shared/mixins/keyboardEventListenerMixins';
-import { FEATURE_FLAGS } from 'dashboard/featureFlags';
 
 import ReplyToMessage from './ReplyToMessage.vue';
 import AttachmentPreview from 'dashboard/components/widgets/AttachmentsPreview.vue';
@@ -144,8 +143,6 @@ export default {
       currentUser: 'getCurrentUser',
       lastEmail: 'getLastEmailInSelectedChat',
       globalConfig: 'globalConfig/get',
-      accountId: 'getCurrentAccountId',
-      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
     }),
     currentContact() {
       const senderId = this.currentChat?.meta?.sender?.id;
@@ -384,14 +381,8 @@ export default {
       const { slug = '' } = portal;
       return slug;
     },
-    isQuotedEmailReplyEnabled() {
-      return this.isFeatureEnabledonAccount(
-        this.accountId,
-        FEATURE_FLAGS.QUOTED_EMAIL_REPLY
-      );
-    },
     quotedReplyPreference() {
-      if (!this.isAnEmailChannel || !this.isQuotedEmailReplyEnabled) {
+      if (!this.isAnEmailChannel) {
         return false;
       }
 
@@ -416,11 +407,7 @@ export default {
       return truncatePreviewText(this.quotedEmailText, 80);
     },
     shouldShowQuotedReplyToggle() {
-      return (
-        this.isAnEmailChannel &&
-        !this.isOnPrivateNote &&
-        this.isQuotedEmailReplyEnabled
-      );
+      return this.isAnEmailChannel && !this.isOnPrivateNote;
     },
     shouldShowQuotedPreview() {
       return (
@@ -577,7 +564,6 @@ export default {
     },
     shouldIncludeQuotedEmail() {
       return (
-        this.isQuotedEmailReplyEnabled &&
         this.quotedReplyPreference &&
         this.shouldShowQuotedReplyToggle &&
         !!this.quotedEmailText

app/javascript/dashboard/components/widgets/conversation/conversationBulkActions/BulkTeamActions.vue

@@ -1,9 +1,8 @@
 <script setup>
-import { useTemplateRef, computed, ref, onMounted } from 'vue';
+import { useTemplateRef, computed, ref } from 'vue';
 import { useI18n, I18nT } from 'vue-i18n';
 import { useToggle } from '@vueuse/core';
 import { vOnClickOutside } from '@vueuse/components';
-import { useStore } from 'vuex';
 import { useMapGetter } from 'dashboard/composables/store';
 
 import Button from 'dashboard/components-next/button/Button.vue';
@@ -19,7 +18,6 @@ const props = defineProps({
 const emit = defineEmits(['select']);
 
 const { t } = useI18n();
-const store = useStore();
 const containerRef = useTemplateRef('containerRef');
 const [showDropdown, toggleDropdown] = useToggle(false);
 const selectedTeam = ref(null);
@@ -77,10 +75,6 @@ const handleDismiss = () => {
   selectedTeam.value = null;
   toggleDropdown(false);
 };
-
-onMounted(() => {
-  store.dispatch('teams/get');
-});
 </script>
 
 <template>

app/javascript/dashboard/featureFlags.js

@@ -41,8 +41,8 @@ export const FEATURE_FLAGS = {
   CAPTAIN_CUSTOM_TOOLS: 'custom_tools',
   CAPTAIN_V2: 'captain_integration_v2',
   CAPTAIN_TASKS: 'captain_tasks',
+  CAPTAIN_DOCUMENT_AUTO_SYNC: 'captain_document_auto_sync',
   SAML: 'saml',
-  QUOTED_EMAIL_REPLY: 'quoted_email_reply',
   COMPANIES: 'companies',
   ADVANCED_SEARCH: 'advanced_search',
   CONVERSATION_REQUIRED_ATTRIBUTES: 'conversation_required_attributes',

app/javascript/dashboard/i18n/index.js

@@ -7,6 +7,7 @@ import de from './locale/de';
 import el from './locale/el';
 import en from './locale/en';
 import es from './locale/es';
+import et from './locale/et';
 import fa from './locale/fa';
 import fi from './locale/fi';
 import fr from './locale/fr';
@@ -49,6 +50,7 @@ export default {
   el,
   en,
   es,
+  et,
   fa,
   fi,
   fr,

app/javascript/dashboard/i18n/locale/am/attributesMgmt.json

@@ -10,7 +10,8 @@
     "NO_RESULTS": "No attributes found matching your search",
     "ATTRIBUTE_MODELS": {
       "CONVERSATION": "Conversation",
-      "CONTACT": "Contact"
+      "CONTACT": "Contact",
+      "COMPANY": "ኩባንያ"
     },
     "ATTRIBUTE_TYPES": {
       "TEXT": "Text",
@@ -108,7 +109,8 @@
     "TABS": {
       "HEADER": "Custom Attributes",
       "CONVERSATION": "Conversation",
-      "CONTACT": "Contact"
+      "CONTACT": "Contact",
+      "COMPANY": "ኩባንያ"
     },
     "LIST": {
       "TABLE_HEADER": {

app/javascript/dashboard/i18n/locale/am/automation.json

@@ -130,6 +130,7 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
     },
     "NONE_OPTION": "None",
+    "LAST_RESPONDING_AGENT": "Last Responding Agent",
     "EVENTS": {
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
@@ -181,6 +182,7 @@
       "BROWSER_LANGUAGE": "Browser Language",
       "MAIL_SUBJECT": "Email Subject",
       "COUNTRY_NAME": "Country",
+      "COMPANY_NAME": "ኩባንያ",
       "REFERER_LINK": "Referrer Link",
       "ASSIGNEE_NAME": "Assignee",
       "TEAM_NAME": "Team",

app/javascript/dashboard/i18n/locale/am/bulkActions.json

@@ -6,7 +6,12 @@
     "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign {conversationCount} {conversationLabel}?",
     "GO_BACK_LABEL": "Go back",
     "ASSIGN_LABEL": "Assign",
+    "NONE": "None",
+    "CLEAR_SELECTION": "Clear",
+    "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
+    "UNASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
     "YES": "Yes",
+    "CANCEL": "Cancel",
     "SEARCH_INPUT_PLACEHOLDER": "Search",
     "ASSIGN_AGENT_TOOLTIP": "Assign agent",
     "ASSIGN_TEAM_TOOLTIP": "Assign team",
@@ -38,6 +43,8 @@
       "NONE": "None",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
       "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
+      "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
       "ASSIGN_SUCCESFUL": "Teams assigned successfully.",
       "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }

app/javascript/dashboard/i18n/locale/am/chatlist.json

@@ -140,6 +140,7 @@
     "HIDE_QUOTED_TEXT": "Hide Quoted Text",
     "SHOW_QUOTED_TEXT": "Show Quoted Text",
     "MESSAGE_READ": "Read",
-    "SENDING": "Sending"
+    "SENDING": "Sending",
+    "UNREAD_COUNT_OVERFLOW": "9+"
   }
 }

app/javascript/dashboard/i18n/locale/am/companies.json

@@ -7,6 +7,7 @@
         "NAME": "Name",
         "DOMAIN": "Domain",
         "CREATED_AT": "Created at",
+        "LAST_ACTIVITY_AT": "Last activity",
         "CONTACTS_COUNT": "Contacts count"
       }
     },
@@ -21,6 +22,121 @@
     "LOADING": "Loading companies...",
     "UNNAMED": "Unnamed Company",
     "CONTACTS_COUNT": "{n} contact | {n} contacts",
+    "ACTIONS": {
+      "CREATE": "Add company"
+    },
+    "CREATE": {
+      "TITLE": "Add company details",
+      "ACTIONS": {
+        "SAVE": "Add company"
+      },
+      "MESSAGES": {
+        "SUCCESS": "Company created.",
+        "ERROR": "Could not create the company."
+      }
+    },
+    "DETAIL": {
+      "LOADING": "Loading company details...",
+      "EMPTY_STATE": {
+        "TITLE": "Company not found",
+        "SUBTITLE": "This company may have been removed or is no longer available in this account."
+      },
+      "SIDEBAR": {
+        "TABS": {
+          "ATTRIBUTES": "ባህሪያት",
+          "CONTACTS": "እውቂያዎች",
+          "HISTORY": "ታሪክ",
+          "NOTES": "ማስታወሻዎች"
+        }
+      },
+      "HISTORY": {
+        "EMPTY": "No conversations found for this company's contacts yet."
+      },
+      "NOTES": {
+        "EMPTY": "No notes found for this company's contacts yet."
+      },
+      "ATTRIBUTES": {
+        "SEARCH_PLACEHOLDER": "Search attributes...",
+        "EMPTY_STATE": "There are no company custom attributes configured yet.",
+        "NO_ATTRIBUTES": "No matching attributes found.",
+        "UNUSED_ATTRIBUTES": "{count} unused attribute | {count} unused attributes",
+        "MESSAGES": {
+          "UPDATE_SUCCESS": "Company attribute updated.",
+          "UPDATE_ERROR": "Could not update company attribute.",
+          "DELETE_SUCCESS": "Company attribute removed.",
+          "DELETE_ERROR": "Could not remove company attribute."
+        }
+      },
+      "CONTACTS": {
+        "LOADING": "Loading contacts...",
+        "EMPTY": "No contacts are linked to this company yet.",
+        "UNNAMED_CONTACT": "Unnamed contact",
+        "ACTIONS": {
+          "ADD": "እውቂያ አክል",
+          "REMOVE": "Remove contact"
+        },
+        "DIALOGS": {
+          "ADD": {
+            "DESCRIPTION": "Search for an existing contact and link it to this company.",
+            "SEARCH_PLACEHOLDER": "እውቂያዎችን ይፈልጉ...",
+            "INITIAL": "Start typing to search contacts.",
+            "EMPTY": "አንድም እውቂያ አልተገኘም.",
+            "CONFIRM_TITLE": "Link contact",
+            "CONFIRM_DESCRIPTION": "Confirm the company and contact before linking them.",
+            "COMPANY_LABEL": "ኩባንያ",
+            "CONTACT_LABEL": "እውቂያ",
+            "CURRENT_COMPANY": "Currently linked to {companyName}",
+            "ADD": "Link contact",
+            "CANCEL": "Cancel"
+          }
+        },
+        "MESSAGES": {
+          "ADD_SUCCESS": "Contact linked to company.",
+          "ADD_ERROR": "Could not link contact to company.",
+          "REASSIGN_SUCCESS": "Contact reassigned to company.",
+          "REASSIGN_ERROR": "Could not reassign contact to company.",
+          "REMOVE_SUCCESS": "Contact removed from company.",
+          "REMOVE_ERROR": "Could not remove contact from company."
+        }
+      },
+      "AVATAR": {
+        "UPDATING": "Updating company avatar...",
+        "UPLOAD_SUCCESS": "Company avatar updated.",
+        "UPLOAD_ERROR": "Could not update the company avatar.",
+        "DELETE_SUCCESS": "Company avatar removed.",
+        "DELETE_ERROR": "Could not remove the company avatar."
+      },
+      "PROFILE": {
+        "TITLE": "Edit company details",
+        "CREATED_AT": "ተፈጥሯል {date}",
+        "LAST_ACTIVE": "መጨረሻ እንቅስቃሴ {date}",
+        "DESCRIPTION_PLACEHOLDER": "Add a short description for this company",
+        "ACTIONS": {
+          "SAVE": "Update company"
+        },
+        "MESSAGES": {
+          "UPDATE_SUCCESS": "Company updated.",
+          "UPDATE_ERROR": "Could not update the company."
+        },
+        "FIELDS": {
+          "NAME": "Name",
+          "DOMAIN": "ዶሜይን"
+        }
+      },
+      "DELETE": {
+        "SECTION_TITLE": "Danger zone",
+        "SECTION_DESCRIPTION": "Delete this company and unlink its contacts. The contacts will remain in the account.",
+        "BUTTON": "Delete company",
+        "TITLE": "Delete company?",
+        "DESCRIPTION": "This will remove the company and unlink all associated contacts. Contacts themselves will be preserved.",
+        "DESCRIPTION_WITH_NAME": "This will remove {companyName} and unlink all associated contacts. Contacts themselves will be preserved.",
+        "CONFIRM": "Delete company",
+        "MESSAGES": {
+          "SUCCESS": "Company deleted.",
+          "ERROR": "Could not delete the company."
+        }
+      }
+    },
     "EMPTY_STATE": {
       "TITLE": "No companies found"
     }

app/javascript/dashboard/i18n/locale/am/contact.json

@@ -386,6 +386,7 @@
       "IDENTIFIER": "መለያ",
       "COUNTRY": "አገር",
       "CITY": "ከተማ",
+      "COMPANY": "ኩባንያ",
       "CREATED_AT": "ተፈጥሯል በ",
       "LAST_ACTIVITY": "መጨረሻ እንቅስቃሴ",
       "REFERER_LINK": "የመግቢያ አገናኝ አገናኝ",

app/javascript/dashboard/i18n/locale/am/conversation.json

@@ -71,7 +71,8 @@
     "REPLY_MESSAGE_NOT_FOUND": "Message not available",
     "CARD": {
       "SHOW_LABELS": "Show labels",
-      "HIDE_LABELS": "Hide labels"
+      "HIDE_LABELS": "Hide labels",
+      "LABELS_COUNT": "{count} labels"
     },
     "VOICE_CALL": {
       "INCOMING_CALL": "Incoming call",
@@ -82,7 +83,9 @@
       "CALL_ENDED": "Call ended",
       "NOT_ANSWERED_YET": "Not answered yet",
       "THEY_ANSWERED": "They answered",
-      "YOU_ANSWERED": "You answered"
+      "YOU_ANSWERED": "You answered",
+      "AGENT_ANSWERED": "{agentName} answered",
+      "JOIN_CALL": "Join call"
     },
     "HEADER": {
       "RESOLVE_ACTION": "ተፈትኗል",
@@ -92,6 +95,7 @@
       "OPEN": "ተጨማሪ",
       "CLOSE": "ዝጋ",
       "DETAILS": "ዝርዝሮች",
+      "COPY_ID_SUCCESS": "Conversation ID copied to clipboard",
       "SNOOZED_UNTIL": "Snoozed until",
       "SNOOZED_UNTIL_TOMORROW": "Snoozed until tomorrow",
       "SNOOZED_UNTIL_NEXT_WEEK": "Snoozed until next week",
@@ -362,7 +366,19 @@
       "PREVIOUS_CONVERSATION": "Previous Conversations",
       "MACROS": "Macros",
       "LINEAR_ISSUES": "የተገናኙ የLinear ጉዳዮች",
-      "SHOPIFY_ORDERS": "Shopify Orders"
+      "SHOPIFY_ORDERS": "Shopify Orders",
+      "SHARED_FILES": "Attachments"
+    },
+    "SHARED_FILES": {
+      "EMPTY": "No attachments yet",
+      "DOWNLOAD": "Download file",
+      "DOWNLOAD_ERROR": "Could not download the file. Please try again.",
+      "MEDIA_HEADING": "Media",
+      "FILES_HEADING": "Files",
+      "VIEW_ALL": "View all",
+      "SHOW_LESS": "Show less",
+      "MORE_COUNT": "+{count}",
+      "UNTITLED_FILE": "Untitled file"
     },
     "SHOPIFY": {
       "ORDER_ID": "Order #{id}",

app/javascript/dashboard/i18n/locale/am/helpCenter.json

@@ -525,6 +525,7 @@
             "PUBLISH": "ለህትመት አድርግ",
             "DRAFT": "እቅድ",
             "ARCHIVE": "አርክቭ",
+            "TRANSLATE": "Translate",
             "DELETE": "ሰርዝ"
           },
           "STATUS": {
@@ -579,6 +580,41 @@
           "TITLE": "በዚህ ምድብ ምንም ጽሑፎች የሉም",
           "SUBTITLE": "በዚህ ምድብ ያሉ ጽሑፎች እዚህ ይታያሉ"
         }
+      },
+      "BULK_TRANSLATE": {
+        "TITLE": "Translate article | Translate {count} articles",
+        "DESCRIPTION": "Translate the selected article to another language. | Translate the selected articles to another language.",
+        "LOCALE_LABEL": "Target language",
+        "LOCALE_PLACEHOLDER": "Select a language",
+        "CATEGORY_LABEL": "Target category",
+        "CATEGORY_PLACEHOLDER": "Select a category",
+        "OPTIONAL": "(optional)",
+        "CONFIRM": "Translate",
+        "SELECT_ALL": "ሁሉንም ይምረጡ ({count})",
+        "SELECTED_COUNT": "{count} ተመረጡ",
+        "CLEAR_SELECTION": "ምርጫ አጽዳ",
+        "TRANSLATE_BUTTON": "Translate",
+        "CONFIRM_OVERWRITE": "Overwrite and translate",
+        "DUPLICATE_WARNING": "A translation already exists for this article in the selected language. | Translations already exist for {count} articles in the selected language.",
+        "DUPLICATE_CONFIRM_HINT": "Click translate again to overwrite the existing translation.",
+        "API": {
+          "SUCCESS_MESSAGE": "Translation in progress. The article will appear as a draft once ready.",
+          "ERROR_MESSAGE": "Failed to start translation. Please try again."
+        }
+      },
+      "BULK_ACTIONS": {
+        "PUBLISH": "አስተዋውቅ",
+        "DRAFT": "እቅድ",
+        "ARCHIVE": "አርክቭ",
+        "TRANSLATE": "Translate",
+        "DELETE": "Delete",
+        "STATUS_SUCCESS": "Articles updated successfully",
+        "STATUS_ERROR": "Failed to update articles",
+        "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
+        "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
+        "DELETE_CONFIRM": "Delete",
+        "DELETE_SUCCESS": "Articles deleted successfully",
+        "DELETE_ERROR": "Failed to delete articles"
       }
     },
     "CATEGORY_PAGE": {

app/javascript/dashboard/i18n/locale/am/inboxMgmt.json

@@ -636,7 +636,17 @@
       "WIDGET_BUILDER": "የዊጅት አሰራር መሣሪያ",
       "BOT_CONFIGURATION": "የቦት ቅንብሮች",
       "ACCOUNT_HEALTH": "የመለያ ጤና",
-      "CSAT": "የደንበኞች ደህንነት ግምገማ (CSAT)"
+      "CSAT": "የደንበኞች ደህንነት ግምገማ (CSAT)",
+      "VOICE": "ድምጽ"
+    },
+    "VOICE_CONFIGURATION": {
+      "ENABLE_VOICE": {
+        "LABEL": "Enable Voice Calling",
+        "DESCRIPTION": "Enable voice calling on this inbox. Agents will be able to make and receive phone calls."
+      },
+      "CREDENTIALS": {
+        "DESCRIPTION": "Voice calling requires Twilio API Key credentials. These are used to generate tokens for agent voice connections."
+      }
     },
     "CHANNEL_PREFERENCES": "የቻናል ቅድሚያዎች",
     "WIDGET_FEATURES": "የዊጅት ባህሪያት",
@@ -745,6 +755,7 @@
       "SENDER_NAME_SECTION_TEXT": "በኢሜይል ውስጥ የAgent ስም እንዲታይ/እንዳይታይ አርግ፣ ካልተከናወነ የንግድ ስም ይታያል",
       "ENABLE_CONTINUITY_VIA_EMAIL": "በኢሜል የውይይት ቀጥታነት አንቀሳቅስ",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "ከኮንታክት ኢሜይል አድራሻ ካለ ውይይቶች በኢሜይል ይቀጥላሉ።",
+      "ENABLE_CONTINUITY_VIA_EMAIL_DISABLED_TEXT": "This feature is available on a paid plan. Upgrade to enable conversation continuity via email.",
       "LOCK_TO_SINGLE_CONVERSATION": "የውይይት መላኪያ",
       "LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT": "ለአሁን ያሉ እውቂያዎች ውይይት ፍጠራ ያስተካክሉ",
       "INBOX_UPDATE_TITLE": "የኢንቦክስ ቅንብሮች",
@@ -1000,7 +1011,8 @@
         "LABEL": "የይለፍ ቃል",
         "PLACE_HOLDER": "የይለፍ ቃል"
       },
-      "ENABLE_SSL": "SSL አንቀሳቅስ"
+      "ENABLE_SSL": "SSL አንቀሳቅስ",
+      "AUTH_MECHANISM": "ማረጋገጫ"
     },
     "MICROSOFT": {
       "TITLE": "Microsoft",

app/javascript/dashboard/i18n/locale/am/index.js

@@ -8,6 +8,7 @@ import bulkActions from './bulkActions.json';
 import campaign from './campaign.json';
 import cannedMgmt from './cannedMgmt.json';
 import chatlist from './chatlist.json';
+import companies from './companies.json';
 import components from './components.json';
 import contact from './contact.json';
 import contactFilters from './contactFilters.json';
@@ -26,6 +27,8 @@ import integrations from './integrations.json';
 import labelsMgmt from './labelsMgmt.json';
 import login from './login.json';
 import macros from './macros.json';
+import mfa from './mfa.json';
+import onboarding from './onboarding.json';
 import report from './report.json';
 import resetPassword from './resetPassword.json';
 import search from './search.json';
@@ -47,6 +50,7 @@ export default {
   ...campaign,
   ...cannedMgmt,
   ...chatlist,
+  ...companies,
   ...components,
   ...contact,
   ...contactFilters,
@@ -65,6 +69,8 @@ export default {
   ...labelsMgmt,
   ...login,
   ...macros,
+  ...mfa,
+  ...onboarding,
   ...report,
   ...resetPassword,
   ...search,

app/javascript/dashboard/i18n/locale/am/integrationApps.json

@@ -46,6 +46,7 @@
           "PLACEHOLDER": "Select Inbox"
         },
         "SUBMIT": "Create",
+        "VALIDATING_OPENAI": "Validating with OpenAI...",
         "CANCEL": "Cancel"
       },
       "API": {

app/javascript/dashboard/i18n/locale/am/integrations.json

@@ -742,6 +742,7 @@
       "SELECT_ALL": "ሁሉንም ይምረጡ ({count})",
       "UNSELECT_ALL": "ሁሉንም አልምረጥም ({count})",
       "BULK_DELETE_BUTTON": "Delete",
+      "BULK_SYNC_BUTTON": "Refresh",
       "BULK_DELETE": {
         "TITLE": "Delete documents?",
         "DESCRIPTION": "Are you sure you want to delete the selected documents? This action cannot be undone.",
@@ -749,6 +750,51 @@
         "SUCCESS_MESSAGE": "Documents deleted successfully",
         "ERROR_MESSAGE": "There was an error deleting the documents, please try again."
       },
+      "BULK_SYNC": {
+        "SUCCESS_MESSAGE_ONE": "Refresh queued for 1 document",
+        "SUCCESS_MESSAGE": "Refresh queued for {count} documents",
+        "ZERO_MESSAGE": "No documents marked for refresh.",
+        "ERROR_MESSAGE": "There was an error queuing the refresh, please try again."
+      },
+      "SYNC": {
+        "QUEUED_MESSAGE": "Refresh queued. We'll update the document shortly.",
+        "ERROR_MESSAGE": "Could not queue refresh, please try again."
+      },
+      "FILTERS": {
+        "SOURCE": {
+          "ALL": "All sources",
+          "WEB": "Web pages",
+          "PDF": "PDFs"
+        },
+        "STATUS": {
+          "ANY": "Any status",
+          "UPDATED": "Updated",
+          "NEEDS_UPDATE": "Needs update",
+          "UPDATING": "Updating",
+          "FAILED": "አልተሳካም"
+        },
+        "SORT": {
+          "RECENTLY_UPDATED": "Recently updated",
+          "RECENTLY_CREATED": "Recently created"
+        },
+        "SEARCH_PLACEHOLDER": "Search..."
+      },
+      "SYNC_STATUS": {
+        "SYNCED": "last updated {time}",
+        "SYNCING": "updating...",
+        "STALE_SYNC": "update stalled",
+        "FAILED": "Failed to sync",
+        "NEVER_SYNCED": "not updated yet"
+      },
+      "SYNC_ERRORS": {
+        "NOT_FOUND": "Page not found",
+        "ACCESS_DENIED": "Access denied",
+        "TIMEOUT": "Page took too long to respond",
+        "CONTENT_EMPTY": "Page returned empty content",
+        "FETCH_FAILED": "Could not fetch page",
+        "SYNC_ERROR": "Unexpected error",
+        "DEFAULT": "Sync error"
+      },
       "RELATED_RESPONSES": {
         "TITLE": "ተዛማጅ የFAQ ጥያቄዎች",
         "DESCRIPTION": "እነዚህ የFAQ ጥያቄዎች ቀጥተኛ ከሰነዱ ተፈጥረዋል።"
@@ -792,11 +838,15 @@
       },
       "OPTIONS": {
         "VIEW_RELATED_RESPONSES": "ተዛማጅ ምላሾችን እይ",
+        "SYNC_NOW": "Refresh now",
+        "RETRY_SYNC": "Retry refresh",
         "DELETE_DOCUMENT": "ሰነድ ሰርዝ"
       },
       "EMPTY_STATE": {
         "TITLE": "ሰነዶች አልተገኙም",
         "SUBTITLE": "ሰነዶች በእርስዎ አገልጋይ በተጠቃሚ ጥያቄዎች ላይ የሚሰጥ የተደጋጋሚ ጥያቄዎችን ለመፍጠር ይጠቀማሉ። ሰነዶችን ለአገልጋይዎ እውነተኛ እይታ ለማቅረብ ማስገባት ይችላሉ።",
+        "FILTERED_TITLE": "No matching documents",
+        "FILTERED_SUBTITLE": "Try changing the source, status, or search term.",
         "FEATURE_SPOTLIGHT": {
           "TITLE": "Captain ሰነድ",
           "NOTE": "በCaptain ውስጥ ሰነድ እንደ ለማድረግ ምንጭ እንደሚሰራ አገልግሎት አገልግሎት ነው። የእርዳታ ማዕከላችሁን ወይም መምሪያዎችን በመገናኘት፣ Captain ይዘቱን ማብራሪያ ማድረግ እና ለደንበኞች ጥያቄዎች ትክክለኛ ምላሾችን ማቅረብ ይችላል።"

app/javascript/dashboard/i18n/locale/am/macros.json

@@ -49,6 +49,9 @@
         "ERROR_MESSAGE": "There was an error deleting the macro. Please try again later"
       }
     },
+    "VIEW": {
+      "TOOLTIP": "View macro"
+    },
     "EDIT": {
       "TOOLTIP": "Edit macro",
       "API": {
@@ -66,7 +69,9 @@
         "LABEL": "Macro Visibility",
         "GLOBAL": {
           "LABEL": "Public",
-          "DESCRIPTION": "This macro is available publicly for all agents in this account."
+          "DESCRIPTION": "This macro is available publicly for all agents in this account.",
+          "CREATE_DISABLED_DESCRIPTION": "Only administrators can create public macros.",
+          "EDIT_DISABLED_DESCRIPTION": "Only administrators can edit public macros."
         },
         "PERSONAL": {
           "LABEL": "Private",

app/javascript/dashboard/i18n/locale/am/mfa.json

@@ -55,6 +55,10 @@
       "PASSWORD": "Password",
       "OTP_CODE": "Verification Code",
       "OTP_CODE_PLACEHOLDER": "000000",
+      "BACKUP_CODE": "Backup Code",
+      "BACKUP_CODE_PLACEHOLDER": "Enter one of your backup codes",
+      "USE_BACKUP_CODE": "Lost access to your authenticator? Use a backup code instead",
+      "USE_OTP_CODE": "Use a verification code from your authenticator app",
       "CONFIRM": "Disable 2FA",
       "CANCEL": "Cancel",
       "SUCCESS": "Two-factor authentication has been disabled",

app/javascript/dashboard/i18n/locale/am/onboarding.json

@@ -0,0 +1,34 @@
+{
+  "ONBOARDING_NEXT": {
+    "GREETING": "Hello {name}!",
+    "SUBTITLE": "Please review the following details",
+    "YOUR_DETAILS": "Your details",
+    "COMPANY_DETAILS": "Company details",
+    "FIELDS": {
+      "EMAIL": "Email",
+      "YOUR_ROLE": "Your Role",
+      "WEBSITE": "Website",
+      "LANGUAGE": "Language",
+      "TIMEZONE": "Timezone",
+      "COMPANY_SIZE": "Company Size",
+      "INDUSTRY": "Industry",
+      "REFERRAL_SOURCE": "Where did you find us?"
+    },
+    "PLACEHOLDERS": {
+      "SELECT_ROLE": "Select your role",
+      "ENTER_WEBSITE": "www.example.com",
+      "SELECT_LANGUAGE": "Select language",
+      "SELECT_TIMEZONE": "የሰዓት ክልል ይምረጡ",
+      "SELECT_COMPANY_SIZE": "Select company size",
+      "SELECT_INDUSTRY": "Select industry",
+      "SELECT_REFERRAL_SOURCE": "Select source"
+    },
+    "EMAIL_VERIFIED": "Email verified",
+    "SETTING_UP": "Setting up your account...",
+    "CONTINUE": "ቀጥል",
+    "SAVING": "እየተቀማጭ ነው...",
+    "VALIDATION_ERROR": "Please fill in all required fields",
+    "SUCCESS": "Details saved successfully",
+    "ERROR": "Could not save details. Please try again."
+  }
+}

app/javascript/dashboard/i18n/locale/ar/attributesMgmt.json

@@ -10,7 +10,8 @@
     "NO_RESULTS": "No attributes found matching your search",
     "ATTRIBUTE_MODELS": {
       "CONVERSATION": "المحادثات",
-      "CONTACT": "جهات الاتصال"
+      "CONTACT": "جهات الاتصال",
+      "COMPANY": "المنشأة"
     },
     "ATTRIBUTE_TYPES": {
       "TEXT": "النص",
@@ -108,7 +109,8 @@
     "TABS": {
       "HEADER": "صفات مخصصة",
       "CONVERSATION": "المحادثات",
-      "CONTACT": "جهات الاتصال"
+      "CONTACT": "جهات الاتصال",
+      "COMPANY": "المنشأة"
     },
     "LIST": {
       "TABLE_HEADER": {

app/javascript/dashboard/i18n/locale/ar/automation.json

@@ -130,6 +130,7 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "إجراء واحد على الأقل مطلوب"
     },
     "NONE_OPTION": "لا شيء",
+    "LAST_RESPONDING_AGENT": "آخر وكيل قام بالرد",
     "EVENTS": {
       "CONVERSATION_CREATED": "تم إنشاء المحادثة",
       "CONVERSATION_UPDATED": "تم تحديث المحادثة",
@@ -181,6 +182,7 @@
       "BROWSER_LANGUAGE": "لغة المتصفح",
       "MAIL_SUBJECT": "Email Subject",
       "COUNTRY_NAME": "الدولة",
+      "COMPANY_NAME": "المنشأة",
       "REFERER_LINK": "Referrer Link",
       "ASSIGNEE_NAME": "المكلَّف",
       "TEAM_NAME": "الفريق",

app/javascript/dashboard/i18n/locale/ar/bulkActions.json

@@ -6,7 +6,12 @@
     "UNASSIGN_CONFIRMATION_LABEL": "هل أنت متأكد من إلغاء تعيين {conversationCount} {conversationLabel}؟",
     "GO_BACK_LABEL": "العودة للخلف",
     "ASSIGN_LABEL": "تكليف",
+    "NONE": "لا شيء",
+    "CLEAR_SELECTION": "مسح",
+    "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
+    "UNASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
     "YES": "نعم",
+    "CANCEL": "إلغاء",
     "SEARCH_INPUT_PLACEHOLDER": "بحث",
     "ASSIGN_AGENT_TOOLTIP": "تعيين وكيل",
     "ASSIGN_TEAM_TOOLTIP": "تعيين فريق",
@@ -38,6 +43,8 @@
       "NONE": "لا شيء",
       "NO_TEAMS_AVAILABLE": "لا توجد فرق مضافة إلى هذا الحساب حتى الآن.",
       "ASSIGN_SELECTED_TEAMS": "تعيين فريق محدد.",
+      "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
+      "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
       "ASSIGN_SUCCESFUL": "تم تعيين الفرق بنجاح.",
       "ASSIGN_FAILED": "فشل تعيين الفريق، الرجاء المحاولة مرة أخرى."
     }

app/javascript/dashboard/i18n/locale/ar/chatlist.json

@@ -140,6 +140,7 @@
     "HIDE_QUOTED_TEXT": "إخفاء النص المقتبس",
     "SHOW_QUOTED_TEXT": "إظهار النص المقتبس",
     "MESSAGE_READ": "قراءة",
-    "SENDING": "Sending"
+    "SENDING": "Sending",
+    "UNREAD_COUNT_OVERFLOW": "9+"
   }
 }

app/javascript/dashboard/i18n/locale/ar/companies.json

@@ -7,6 +7,7 @@
         "NAME": "الاسم",
         "DOMAIN": "النطاق",
         "CREATED_AT": "تم إنشاؤها في",
+        "LAST_ACTIVITY_AT": "آخر نشاط",
         "CONTACTS_COUNT": "عدد جهات الاتصال"
       }
     },
@@ -21,6 +22,121 @@
     "LOADING": "جاري تحميل الشركات...",
     "UNNAMED": "شركة بلا اسم",
     "CONTACTS_COUNT": "جهة اتصال {n} | {n} جهات الاتصال",
+    "ACTIONS": {
+      "CREATE": "Add company"
+    },
+    "CREATE": {
+      "TITLE": "Add company details",
+      "ACTIONS": {
+        "SAVE": "Add company"
+      },
+      "MESSAGES": {
+        "SUCCESS": "Company created.",
+        "ERROR": "Could not create the company."
+      }
+    },
+    "DETAIL": {
+      "LOADING": "Loading company details...",
+      "EMPTY_STATE": {
+        "TITLE": "Company not found",
+        "SUBTITLE": "This company may have been removed or is no longer available in this account."
+      },
+      "SIDEBAR": {
+        "TABS": {
+          "ATTRIBUTES": "السمات",
+          "CONTACTS": "جهات الاتصال",
+          "HISTORY": "History",
+          "NOTES": "ملاحظات"
+        }
+      },
+      "HISTORY": {
+        "EMPTY": "No conversations found for this company's contacts yet."
+      },
+      "NOTES": {
+        "EMPTY": "No notes found for this company's contacts yet."
+      },
+      "ATTRIBUTES": {
+        "SEARCH_PLACEHOLDER": "البحث عن صفات...",
+        "EMPTY_STATE": "There are no company custom attributes configured yet.",
+        "NO_ATTRIBUTES": "No matching attributes found.",
+        "UNUSED_ATTRIBUTES": "{count} unused attribute | {count} unused attributes",
+        "MESSAGES": {
+          "UPDATE_SUCCESS": "Company attribute updated.",
+          "UPDATE_ERROR": "Could not update company attribute.",
+          "DELETE_SUCCESS": "Company attribute removed.",
+          "DELETE_ERROR": "Could not remove company attribute."
+        }
+      },
+      "CONTACTS": {
+        "LOADING": "جاري جلب جهات الاتصال...",
+        "EMPTY": "No contacts are linked to this company yet.",
+        "UNNAMED_CONTACT": "Unnamed contact",
+        "ACTIONS": {
+          "ADD": "Add contact",
+          "REMOVE": "Remove contact"
+        },
+        "DIALOGS": {
+          "ADD": {
+            "DESCRIPTION": "Search for an existing contact and link it to this company.",
+            "SEARCH_PLACEHOLDER": "Search contacts...",
+            "INITIAL": "Start typing to search contacts.",
+            "EMPTY": "No contacts found.",
+            "CONFIRM_TITLE": "Link contact",
+            "CONFIRM_DESCRIPTION": "Confirm the company and contact before linking them.",
+            "COMPANY_LABEL": "المنشأة",
+            "CONTACT_LABEL": "جهات الاتصال",
+            "CURRENT_COMPANY": "Currently linked to {companyName}",
+            "ADD": "Link contact",
+            "CANCEL": "إلغاء"
+          }
+        },
+        "MESSAGES": {
+          "ADD_SUCCESS": "Contact linked to company.",
+          "ADD_ERROR": "Could not link contact to company.",
+          "REASSIGN_SUCCESS": "Contact reassigned to company.",
+          "REASSIGN_ERROR": "Could not reassign contact to company.",
+          "REMOVE_SUCCESS": "Contact removed from company.",
+          "REMOVE_ERROR": "Could not remove contact from company."
+        }
+      },
+      "AVATAR": {
+        "UPDATING": "Updating company avatar...",
+        "UPLOAD_SUCCESS": "Company avatar updated.",
+        "UPLOAD_ERROR": "Could not update the company avatar.",
+        "DELETE_SUCCESS": "Company avatar removed.",
+        "DELETE_ERROR": "Could not remove the company avatar."
+      },
+      "PROFILE": {
+        "TITLE": "Edit company details",
+        "CREATED_AT": "Created {date}",
+        "LAST_ACTIVE": "Last active {date}",
+        "DESCRIPTION_PLACEHOLDER": "Add a short description for this company",
+        "ACTIONS": {
+          "SAVE": "Update company"
+        },
+        "MESSAGES": {
+          "UPDATE_SUCCESS": "Company updated.",
+          "UPDATE_ERROR": "Could not update the company."
+        },
+        "FIELDS": {
+          "NAME": "الاسم",
+          "DOMAIN": "النطاق"
+        }
+      },
+      "DELETE": {
+        "SECTION_TITLE": "Danger zone",
+        "SECTION_DESCRIPTION": "Delete this company and unlink its contacts. The contacts will remain in the account.",
+        "BUTTON": "Delete company",
+        "TITLE": "Delete company?",
+        "DESCRIPTION": "This will remove the company and unlink all associated contacts. Contacts themselves will be preserved.",
+        "DESCRIPTION_WITH_NAME": "This will remove {companyName} and unlink all associated contacts. Contacts themselves will be preserved.",
+        "CONFIRM": "Delete company",
+        "MESSAGES": {
+          "SUCCESS": "Company deleted.",
+          "ERROR": "Could not delete the company."
+        }
+      }
+    },
     "EMPTY_STATE": {
       "TITLE": "لم يتم العثور على شركات"
     }

app/javascript/dashboard/i18n/locale/ar/contact.json

@@ -386,6 +386,7 @@
       "IDENTIFIER": "المعرف",
       "COUNTRY": "الدولة",
       "CITY": "المدينة",
+      "COMPANY": "المنشأة",
       "CREATED_AT": "تم إنشاؤها في",
       "LAST_ACTIVITY": "آخر نشاط",
       "REFERER_LINK": "رابط المرجع",

app/javascript/dashboard/i18n/locale/ar/conversation.json

@@ -71,7 +71,8 @@
     "REPLY_MESSAGE_NOT_FOUND": "الرسالة غير متوفرة",
     "CARD": {
       "SHOW_LABELS": "إظهار السمات",
-      "HIDE_LABELS": "إخفاء السمات"
+      "HIDE_LABELS": "إخفاء السمات",
+      "LABELS_COUNT": "{count} علامة"
     },
     "VOICE_CALL": {
       "INCOMING_CALL": "Incoming call",
@@ -82,7 +83,9 @@
       "CALL_ENDED": "Call ended",
       "NOT_ANSWERED_YET": "Not answered yet",
       "THEY_ANSWERED": "They answered",
-      "YOU_ANSWERED": "You answered"
+      "YOU_ANSWERED": "You answered",
+      "AGENT_ANSWERED": "{agentName} answered",
+      "JOIN_CALL": "انضم إلى المكالمة"
     },
     "HEADER": {
       "RESOLVE_ACTION": "حل المحادثة",
@@ -92,6 +95,7 @@
       "OPEN": "المزيد",
       "CLOSE": "أغلق",
       "DETAILS": "التفاصيل",
+      "COPY_ID_SUCCESS": "Conversation ID copied to clipboard",
       "SNOOZED_UNTIL": "غفوة حتى",
       "SNOOZED_UNTIL_TOMORROW": "تأجيل حتى الغد",
       "SNOOZED_UNTIL_NEXT_WEEK": "تأجيل حتى الأسبوع القادم",
@@ -362,7 +366,19 @@
       "PREVIOUS_CONVERSATION": "المحادثات السابقة",
       "MACROS": "ماكروس",
       "LINEAR_ISSUES": "Linked Linear Issues",
-      "SHOPIFY_ORDERS": "Shopify Orders"
+      "SHOPIFY_ORDERS": "Shopify Orders",
+      "SHARED_FILES": "Attachments"
+    },
+    "SHARED_FILES": {
+      "EMPTY": "No attachments yet",
+      "DOWNLOAD": "Download file",
+      "DOWNLOAD_ERROR": "Could not download the file. Please try again.",
+      "MEDIA_HEADING": "Media",
+      "FILES_HEADING": "Files",
+      "VIEW_ALL": "عرض الكل",
+      "SHOW_LESS": "Show less",
+      "MORE_COUNT": "+{count}",
+      "UNTITLED_FILE": "Untitled file"
     },
     "SHOPIFY": {
       "ORDER_ID": "Order #{id}",

app/javascript/dashboard/i18n/locale/ar/helpCenter.json

@@ -525,6 +525,7 @@
             "PUBLISH": "نشر",
             "DRAFT": "مسودة",
             "ARCHIVE": "Archive",
+            "TRANSLATE": "ترجم",
             "DELETE": "حذف"
           },
           "STATUS": {
@@ -579,6 +580,41 @@
           "TITLE": "There are no articles in this category",
           "SUBTITLE": "Articles in this category will appear here"
         }
+      },
+      "BULK_TRANSLATE": {
+        "TITLE": "ترجمة المقالة | ترجمة {count} مقالة",
+        "DESCRIPTION": "ترجمة المقالة المحددة إلى لغة أخرى. | ترجمة المقالات المحددة إلى لغة أخرى.",
+        "LOCALE_LABEL": "اللغة المستهدفة",
+        "LOCALE_PLACEHOLDER": "اختر لغة",
+        "CATEGORY_LABEL": "الفئة المستهدفة",
+        "CATEGORY_PLACEHOLDER": "اختر الفئة",
+        "OPTIONAL": "(اختياري)",
+        "CONFIRM": "ترجم",
+        "SELECT_ALL": "Select all ({count})",
+        "SELECTED_COUNT": "{count} selected",
+        "CLEAR_SELECTION": "Clear selection",
+        "TRANSLATE_BUTTON": "ترجم",
+        "CONFIRM_OVERWRITE": "Overwrite and translate",
+        "DUPLICATE_WARNING": "A translation already exists for this article in the selected language. | Translations already exist for {count} articles in the selected language.",
+        "DUPLICATE_CONFIRM_HINT": "Click translate again to overwrite the existing translation.",
+        "API": {
+          "SUCCESS_MESSAGE": "Translation in progress. The article will appear as a draft once ready.",
+          "ERROR_MESSAGE": "Failed to start translation. Please try again."
+        }
+      },
+      "BULK_ACTIONS": {
+        "PUBLISH": "نشر",
+        "DRAFT": "مسودة",
+        "ARCHIVE": "Archive",
+        "TRANSLATE": "ترجم",
+        "DELETE": "حذف",
+        "STATUS_SUCCESS": "Articles updated successfully",
+        "STATUS_ERROR": "Failed to update articles",
+        "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
+        "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
+        "DELETE_CONFIRM": "حذف",
+        "DELETE_SUCCESS": "Articles deleted successfully",
+        "DELETE_ERROR": "Failed to delete articles"
       }
     },
     "CATEGORY_PAGE": {

app/javascript/dashboard/i18n/locale/ar/inboxMgmt.json

@@ -636,7 +636,17 @@
       "WIDGET_BUILDER": "منشئ اللايف شات",
       "BOT_CONFIGURATION": "اعدادات البوت",
       "ACCOUNT_HEALTH": "Account Health",
-      "CSAT": "تقييم رضاء العملاء"
+      "CSAT": "تقييم رضاء العملاء",
+      "VOICE": "Voice"
+    },
+    "VOICE_CONFIGURATION": {
+      "ENABLE_VOICE": {
+        "LABEL": "Enable Voice Calling",
+        "DESCRIPTION": "Enable voice calling on this inbox. Agents will be able to make and receive phone calls."
+      },
+      "CREDENTIALS": {
+        "DESCRIPTION": "Voice calling requires Twilio API Key credentials. These are used to generate tokens for agent voice connections."
+      }
     },
     "CHANNEL_PREFERENCES": "Channel Preferences",
     "WIDGET_FEATURES": "Widget features",
@@ -745,6 +755,7 @@
       "SENDER_NAME_SECTION_TEXT": "تمكين/تعطيل إظهار اسم الوكيل في البريد الإلكتروني، إذا تم تعطيله فسيظهر اسم المنشأة",
       "ENABLE_CONTINUITY_VIA_EMAIL": "تمكين استمرارية المحادثة عبر البريد الإلكتروني",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "المحادثات ستستمر عبر البريد الإلكتروني إذا كان عنوان البريد الإلكتروني لجهة الاتصال متاحاً.",
+      "ENABLE_CONTINUITY_VIA_EMAIL_DISABLED_TEXT": "هذه الميزة متوفرة في الخطة المدفوعة. قم بالترقية لتفعيل استمرارية المحادثة عبر البريد الإلكتروني.",
       "LOCK_TO_SINGLE_CONVERSATION": "Conversation Routing",
       "LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT": "Configure conversation creation for existing contacts",
       "INBOX_UPDATE_TITLE": "إعدادات قناة التواصل",
@@ -1000,7 +1011,8 @@
         "LABEL": "كلمة المرور",
         "PLACE_HOLDER": "كلمة المرور"
       },
-      "ENABLE_SSL": "تمكين SSL"
+      "ENABLE_SSL": "تمكين SSL",
+      "AUTH_MECHANISM": "المصادقة"
     },
     "MICROSOFT": {
       "TITLE": "Microsoft",

app/javascript/dashboard/i18n/locale/ar/index.js

@@ -8,6 +8,7 @@ import bulkActions from './bulkActions.json';
 import campaign from './campaign.json';
 import cannedMgmt from './cannedMgmt.json';
 import chatlist from './chatlist.json';
+import companies from './companies.json';
 import components from './components.json';
 import contact from './contact.json';
 import contactFilters from './contactFilters.json';
@@ -26,6 +27,8 @@ import integrations from './integrations.json';
 import labelsMgmt from './labelsMgmt.json';
 import login from './login.json';
 import macros from './macros.json';
+import mfa from './mfa.json';
+import onboarding from './onboarding.json';
 import report from './report.json';
 import resetPassword from './resetPassword.json';
 import search from './search.json';
@@ -47,6 +50,7 @@ export default {
   ...campaign,
   ...cannedMgmt,
   ...chatlist,
+  ...companies,
   ...components,
   ...contact,
   ...contactFilters,
@@ -65,6 +69,8 @@ export default {
   ...labelsMgmt,
   ...login,
   ...macros,
+  ...mfa,
+  ...onboarding,
   ...report,
   ...resetPassword,
   ...search,

app/javascript/dashboard/i18n/locale/ar/integrationApps.json

@@ -46,6 +46,7 @@
           "PLACEHOLDER": "اختر صندوق الوارد"
         },
         "SUBMIT": "إنشاء",
+        "VALIDATING_OPENAI": "Validating with OpenAI...",
         "CANCEL": "إلغاء"
       },
       "API": {

app/javascript/dashboard/i18n/locale/ar/integrations.json

@@ -742,6 +742,7 @@
       "SELECT_ALL": "Select all ({count})",
       "UNSELECT_ALL": "Unselect all ({count})",
       "BULK_DELETE_BUTTON": "حذف",
+      "BULK_SYNC_BUTTON": "تحديث",
       "BULK_DELETE": {
         "TITLE": "Delete documents?",
         "DESCRIPTION": "Are you sure you want to delete the selected documents? This action cannot be undone.",
@@ -749,6 +750,51 @@
         "SUCCESS_MESSAGE": "Documents deleted successfully",
         "ERROR_MESSAGE": "There was an error deleting the documents, please try again."
       },
+      "BULK_SYNC": {
+        "SUCCESS_MESSAGE_ONE": "Refresh queued for 1 document",
+        "SUCCESS_MESSAGE": "Refresh queued for {count} documents",
+        "ZERO_MESSAGE": "No documents marked for refresh.",
+        "ERROR_MESSAGE": "There was an error queuing the refresh, please try again."
+      },
+      "SYNC": {
+        "QUEUED_MESSAGE": "Refresh queued. We'll update the document shortly.",
+        "ERROR_MESSAGE": "Could not queue refresh, please try again."
+      },
+      "FILTERS": {
+        "SOURCE": {
+          "ALL": "All sources",
+          "WEB": "Web pages",
+          "PDF": "PDFs"
+        },
+        "STATUS": {
+          "ANY": "Any status",
+          "UPDATED": "Updated",
+          "NEEDS_UPDATE": "Needs update",
+          "UPDATING": "Updating",
+          "FAILED": "Failed"
+        },
+        "SORT": {
+          "RECENTLY_UPDATED": "Recently updated",
+          "RECENTLY_CREATED": "Recently created"
+        },
+        "SEARCH_PLACEHOLDER": "Search..."
+      },
+      "SYNC_STATUS": {
+        "SYNCED": "last updated {time}",
+        "SYNCING": "جاري التحديث...",
+        "STALE_SYNC": "update stalled",
+        "FAILED": "Failed to sync",
+        "NEVER_SYNCED": "not updated yet"
+      },
+      "SYNC_ERRORS": {
+        "NOT_FOUND": "لم يتم العثور على الصفحة",
+        "ACCESS_DENIED": "Access denied",
+        "TIMEOUT": "Page took too long to respond",
+        "CONTENT_EMPTY": "Page returned empty content",
+        "FETCH_FAILED": "Could not fetch page",
+        "SYNC_ERROR": "Unexpected error",
+        "DEFAULT": "Sync error"
+      },
       "RELATED_RESPONSES": {
         "TITLE": "Related FAQs",
         "DESCRIPTION": "These FAQs are generated directly from the document."
@@ -792,11 +838,15 @@
       },
       "OPTIONS": {
         "VIEW_RELATED_RESPONSES": "View Related Responses",
+        "SYNC_NOW": "Refresh now",
+        "RETRY_SYNC": "Retry refresh",
         "DELETE_DOCUMENT": "Delete Document"
       },
       "EMPTY_STATE": {
         "TITLE": "No documents available",
         "SUBTITLE": "Documents are used by your assistant to generate FAQs. You can import documents to provide context for your assistant.",
+        "FILTERED_TITLE": "No matching documents",
+        "FILTERED_SUBTITLE": "Try changing the source, status, or search term.",
         "FEATURE_SPOTLIGHT": {
           "TITLE": "Captain Document",
           "NOTE": "A document in Captain serves as a knowledge resource for the assistant. By connecting your help center or guides, Captain can analyze the content and provide accurate responses for customer inquiries."

app/javascript/dashboard/i18n/locale/ar/macros.json

@@ -49,6 +49,9 @@
         "ERROR_MESSAGE": "حدث خطأ أثناء حذف الماكرو. الرجاء المحاولة مرة أخرى في وقت لاحق"
       }
     },
+    "VIEW": {
+      "TOOLTIP": "View macro"
+    },
     "EDIT": {
       "TOOLTIP": "تعديل الماكرو",
       "API": {
@@ -66,7 +69,9 @@
         "LABEL": "الرؤية الخاصة بالماكرو",
         "GLOBAL": {
           "LABEL": "عامة",
-          "DESCRIPTION": "هذا الماكرو متاح بشكل عام لجميع الوكلاء في هذا الحساب."
+          "DESCRIPTION": "هذا الماكرو متاح بشكل عام لجميع الوكلاء في هذا الحساب.",
+          "CREATE_DISABLED_DESCRIPTION": "Only administrators can create public macros.",
+          "EDIT_DISABLED_DESCRIPTION": "Only administrators can edit public macros."
         },
         "PERSONAL": {
           "LABEL": "خاص",

app/javascript/dashboard/i18n/locale/ar/mfa.json

@@ -55,6 +55,10 @@
       "PASSWORD": "كلمة المرور",
       "OTP_CODE": "Verification Code",
       "OTP_CODE_PLACEHOLDER": "000000",
+      "BACKUP_CODE": "Backup Code",
+      "BACKUP_CODE_PLACEHOLDER": "Enter one of your backup codes",
+      "USE_BACKUP_CODE": "Lost access to your authenticator? Use a backup code instead",
+      "USE_OTP_CODE": "Use a verification code from your authenticator app",
       "CONFIRM": "Disable 2FA",
       "CANCEL": "إلغاء",
       "SUCCESS": "Two-factor authentication has been disabled",

app/javascript/dashboard/i18n/locale/ar/onboarding.json

@@ -0,0 +1,34 @@
+{
+  "ONBOARDING_NEXT": {
+    "GREETING": "Hello {name}!",
+    "SUBTITLE": "Please review the following details",
+    "YOUR_DETAILS": "Your details",
+    "COMPANY_DETAILS": "Company details",
+    "FIELDS": {
+      "EMAIL": "البريد الإلكتروني",
+      "YOUR_ROLE": "Your Role",
+      "WEBSITE": "الموقع الإلكتروني",
+      "LANGUAGE": "اللغة",
+      "TIMEZONE": "منطقة زمنية",
+      "COMPANY_SIZE": "Company Size",
+      "INDUSTRY": "Industry",
+      "REFERRAL_SOURCE": "Where did you find us?"
+    },
+    "PLACEHOLDERS": {
+      "SELECT_ROLE": "Select your role",
+      "ENTER_WEBSITE": "www.example.com",
+      "SELECT_LANGUAGE": "Select language",
+      "SELECT_TIMEZONE": "اختر المنطقة الزمنية",
+      "SELECT_COMPANY_SIZE": "Select company size",
+      "SELECT_INDUSTRY": "Select industry",
+      "SELECT_REFERRAL_SOURCE": "Select source"
+    },
+    "EMAIL_VERIFIED": "Email verified",
+    "SETTING_UP": "Setting up your account...",
+    "CONTINUE": "Continue",
+    "SAVING": "جاري الحفظ...",
+    "VALIDATION_ERROR": "Please fill in all required fields",
+    "SUCCESS": "Details saved successfully",
+    "ERROR": "Could not save details. Please try again."
+  }
+}

app/javascript/dashboard/i18n/locale/az/attributesMgmt.json

@@ -10,7 +10,8 @@
     "NO_RESULTS": "No attributes found matching your search",
     "ATTRIBUTE_MODELS": {
       "CONVERSATION": "Conversation",
-      "CONTACT": "Contact"
+      "CONTACT": "Contact",
+      "COMPANY": "Şirkət"
     },
     "ATTRIBUTE_TYPES": {
       "TEXT": "Text",
@@ -108,7 +109,8 @@
     "TABS": {
       "HEADER": "Custom Attributes",
       "CONVERSATION": "Conversation",
-      "CONTACT": "Contact"
+      "CONTACT": "Contact",
+      "COMPANY": "Şirkət"
     },
     "LIST": {
       "TABLE_HEADER": {

app/javascript/dashboard/i18n/locale/az/automation.json

@@ -130,6 +130,7 @@
       "ATLEAST_ONE_ACTION_REQUIRED": "At least one action is required"
     },
     "NONE_OPTION": "None",
+    "LAST_RESPONDING_AGENT": "Last Responding Agent",
     "EVENTS": {
       "CONVERSATION_CREATED": "Conversation Created",
       "CONVERSATION_UPDATED": "Conversation Updated",
@@ -181,6 +182,7 @@
       "BROWSER_LANGUAGE": "Browser Language",
       "MAIL_SUBJECT": "Email Subject",
       "COUNTRY_NAME": "Country",
+      "COMPANY_NAME": "Şirkət",
       "REFERER_LINK": "Referrer Link",
       "ASSIGNEE_NAME": "Assignee",
       "TEAM_NAME": "Team",

app/javascript/dashboard/i18n/locale/az/bulkActions.json

@@ -6,7 +6,12 @@
     "UNASSIGN_CONFIRMATION_LABEL": "Are you sure to unassign {conversationCount} {conversationLabel}?",
     "GO_BACK_LABEL": "Go back",
     "ASSIGN_LABEL": "Assign",
+    "NONE": "Heç biri",
+    "CLEAR_SELECTION": "Clear",
+    "ASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {agentName}? | Are you sure you want to assign {n} conversations to {agentName}?",
+    "UNASSIGN_AGENT_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
     "YES": "Yes",
+    "CANCEL": "Cancel",
     "SEARCH_INPUT_PLACEHOLDER": "Search",
     "ASSIGN_AGENT_TOOLTIP": "Assign agent",
     "ASSIGN_TEAM_TOOLTIP": "Assign team",
@@ -38,6 +43,8 @@
       "NONE": "None",
       "NO_TEAMS_AVAILABLE": "There are no teams added to this account yet.",
       "ASSIGN_SELECTED_TEAMS": "Assign selected team.",
+      "ASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to assign {n} conversation to {teamName}? | Are you sure you want to assign {n} conversations to {teamName}?",
+      "UNASSIGN_TEAM_CONFIRMATION_LABEL": "Are you sure you want to unassign {n} conversation? | Are you sure you want to unassign {n} conversations?",
       "ASSIGN_SUCCESFUL": "Teams assigned successfully.",
       "ASSIGN_FAILED": "Failed to assign team. Please try again."
     }

app/javascript/dashboard/i18n/locale/az/chatlist.json

@@ -140,6 +140,7 @@
     "HIDE_QUOTED_TEXT": "Hide Quoted Text",
     "SHOW_QUOTED_TEXT": "Show Quoted Text",
     "MESSAGE_READ": "Read",
-    "SENDING": "Sending"
+    "SENDING": "Sending",
+    "UNREAD_COUNT_OVERFLOW": "9+"
   }
 }

app/javascript/dashboard/i18n/locale/az/companies.json

@@ -7,6 +7,7 @@
         "NAME": "Name",
         "DOMAIN": "Domain",
         "CREATED_AT": "Created at",
+        "LAST_ACTIVITY_AT": "Last activity",
         "CONTACTS_COUNT": "Contacts count"
       }
     },
@@ -21,6 +22,121 @@
     "LOADING": "Loading companies...",
     "UNNAMED": "Unnamed Company",
     "CONTACTS_COUNT": "{n} contact | {n} contacts",
+    "ACTIONS": {
+      "CREATE": "Add company"
+    },
+    "CREATE": {
+      "TITLE": "Add company details",
+      "ACTIONS": {
+        "SAVE": "Add company"
+      },
+      "MESSAGES": {
+        "SUCCESS": "Company created.",
+        "ERROR": "Could not create the company."
+      }
+    },
+    "DETAIL": {
+      "LOADING": "Loading company details...",
+      "EMPTY_STATE": {
+        "TITLE": "Company not found",
+        "SUBTITLE": "This company may have been removed or is no longer available in this account."
+      },
+      "SIDEBAR": {
+        "TABS": {
+          "ATTRIBUTES": "Xüsusiyyətlər",
+          "CONTACTS": "Əlaqələr",
+          "HISTORY": "Tarix",
+          "NOTES": "Qeydlər"
+        }
+      },
+      "HISTORY": {
+        "EMPTY": "No conversations found for this company's contacts yet."
+      },
+      "NOTES": {
+        "EMPTY": "No notes found for this company's contacts yet."
+      },
+      "ATTRIBUTES": {
+        "SEARCH_PLACEHOLDER": "Search attributes...",
+        "EMPTY_STATE": "There are no company custom attributes configured yet.",
+        "NO_ATTRIBUTES": "No matching attributes found.",
+        "UNUSED_ATTRIBUTES": "{count} unused attribute | {count} unused attributes",
+        "MESSAGES": {
+          "UPDATE_SUCCESS": "Company attribute updated.",
+          "UPDATE_ERROR": "Could not update company attribute.",
+          "DELETE_SUCCESS": "Company attribute removed.",
+          "DELETE_ERROR": "Could not remove company attribute."
+        }
+      },
+      "CONTACTS": {
+        "LOADING": "Loading contacts...",
+        "EMPTY": "No contacts are linked to this company yet.",
+        "UNNAMED_CONTACT": "Unnamed contact",
+        "ACTIONS": {
+          "ADD": "Əlaqə əlavə et",
+          "REMOVE": "Remove contact"
+        },
+        "DIALOGS": {
+          "ADD": {
+            "DESCRIPTION": "Search for an existing contact and link it to this company.",
+            "SEARCH_PLACEHOLDER": "Əlaqələrdə axtarış...",
+            "INITIAL": "Start typing to search contacts.",
+            "EMPTY": "No contacts found.",
+            "CONFIRM_TITLE": "Link contact",
+            "CONFIRM_DESCRIPTION": "Confirm the company and contact before linking them.",
+            "COMPANY_LABEL": "Şirkət",
+            "CONTACT_LABEL": "Əlaqə",
+            "CURRENT_COMPANY": "Currently linked to {companyName}",
+            "ADD": "Link contact",
+            "CANCEL": "Cancel"
+          }
+        },
+        "MESSAGES": {
+          "ADD_SUCCESS": "Contact linked to company.",
+          "ADD_ERROR": "Could not link contact to company.",
+          "REASSIGN_SUCCESS": "Contact reassigned to company.",
+          "REASSIGN_ERROR": "Could not reassign contact to company.",
+          "REMOVE_SUCCESS": "Contact removed from company.",
+          "REMOVE_ERROR": "Could not remove contact from company."
+        }
+      },
+      "AVATAR": {
+        "UPDATING": "Updating company avatar...",
+        "UPLOAD_SUCCESS": "Company avatar updated.",
+        "UPLOAD_ERROR": "Could not update the company avatar.",
+        "DELETE_SUCCESS": "Company avatar removed.",
+        "DELETE_ERROR": "Could not remove the company avatar."
+      },
+      "PROFILE": {
+        "TITLE": "Edit company details",
+        "CREATED_AT": "Yaradılıb {date}",
+        "LAST_ACTIVE": "Son fəaliyyət {date}",
+        "DESCRIPTION_PLACEHOLDER": "Add a short description for this company",
+        "ACTIONS": {
+          "SAVE": "Update company"
+        },
+        "MESSAGES": {
+          "UPDATE_SUCCESS": "Company updated.",
+          "UPDATE_ERROR": "Could not update the company."
+        },
+        "FIELDS": {
+          "NAME": "Name",
+          "DOMAIN": "Domen"
+        }
+      },
+      "DELETE": {
+        "SECTION_TITLE": "Danger zone",
+        "SECTION_DESCRIPTION": "Delete this company and unlink its contacts. The contacts will remain in the account.",
+        "BUTTON": "Delete company",
+        "TITLE": "Delete company?",
+        "DESCRIPTION": "This will remove the company and unlink all associated contacts. Contacts themselves will be preserved.",
+        "DESCRIPTION_WITH_NAME": "This will remove {companyName} and unlink all associated contacts. Contacts themselves will be preserved.",
+        "CONFIRM": "Delete company",
+        "MESSAGES": {
+          "SUCCESS": "Company deleted.",
+          "ERROR": "Could not delete the company."
+        }
+      }
+    },
     "EMPTY_STATE": {
       "TITLE": "No companies found"
     }

app/javascript/dashboard/i18n/locale/az/contact.json

@@ -386,6 +386,7 @@
       "IDENTIFIER": "Identifier",
       "COUNTRY": "Ölkə",
       "CITY": "Şəhər",
+      "COMPANY": "Şirkət",
       "CREATED_AT": "Created at",
       "LAST_ACTIVITY": "Son fəaliyyət",
       "REFERER_LINK": "Referer link",

app/javascript/dashboard/i18n/locale/az/conversation.json

@@ -71,7 +71,8 @@
     "REPLY_MESSAGE_NOT_FOUND": "Mesaj mövcud deyil",
     "CARD": {
       "SHOW_LABELS": "Etiketləri göstər",
-      "HIDE_LABELS": "Etiketləri gizlədin"
+      "HIDE_LABELS": "Etiketləri gizlədin",
+      "LABELS_COUNT": "{count} labels"
     },
     "VOICE_CALL": {
       "INCOMING_CALL": "Gələn zəng",
@@ -82,7 +83,9 @@
       "CALL_ENDED": "Zəng bitdi",
       "NOT_ANSWERED_YET": "Hələ cavab verilməyib",
       "THEY_ANSWERED": "Onlar cavab verdi",
-      "YOU_ANSWERED": "Siz cavab verdiniz"
+      "YOU_ANSWERED": "Siz cavab verdiniz",
+      "AGENT_ANSWERED": "{agentName} answered",
+      "JOIN_CALL": "Zəngə qoşul"
     },
     "HEADER": {
       "RESOLVE_ACTION": "Həll et",
@@ -92,6 +95,7 @@
       "OPEN": "Daha çox",
       "CLOSE": "Bağla",
       "DETAILS": "təfərrüatlar",
+      "COPY_ID_SUCCESS": "Conversation ID copied to clipboard",
       "SNOOZED_UNTIL": "Gecikdirilib",
       "SNOOZED_UNTIL_TOMORROW": "Sabaha qədər təxirə salındı",
       "SNOOZED_UNTIL_NEXT_WEEK": "Gələn həftəyə qədər təxirə salındı",
@@ -362,7 +366,19 @@
       "PREVIOUS_CONVERSATION": "Əvvəlki Söhbətlər",
       "MACROS": "Makrolar",
       "LINEAR_ISSUES": "Əlaqəli Linear məsələlər",
-      "SHOPIFY_ORDERS": "Shopify Sifarişləri"
+      "SHOPIFY_ORDERS": "Shopify Sifarişləri",
+      "SHARED_FILES": "Attachments"
+    },
+    "SHARED_FILES": {
+      "EMPTY": "No attachments yet",
+      "DOWNLOAD": "Download file",
+      "DOWNLOAD_ERROR": "Could not download the file. Please try again.",
+      "MEDIA_HEADING": "Media",
+      "FILES_HEADING": "Files",
+      "VIEW_ALL": "View all",
+      "SHOW_LESS": "Show less",
+      "MORE_COUNT": "+{count}",
+      "UNTITLED_FILE": "Untitled file"
     },
     "SHOPIFY": {
       "ORDER_ID": "Sifariş #{id}",

app/javascript/dashboard/i18n/locale/az/helpCenter.json

@@ -525,6 +525,7 @@
             "PUBLISH": "Publish",
             "DRAFT": "Draft",
             "ARCHIVE": "Archive",
+            "TRANSLATE": "Tərcümə et",
             "DELETE": "Delete"
           },
           "STATUS": {
@@ -579,6 +580,41 @@
           "TITLE": "There are no articles in this category",
           "SUBTITLE": "Articles in this category will appear here"
         }
+      },
+      "BULK_TRANSLATE": {
+        "TITLE": "Translate article | Translate {count} articles",
+        "DESCRIPTION": "Translate the selected article to another language. | Translate the selected articles to another language.",
+        "LOCALE_LABEL": "Target language",
+        "LOCALE_PLACEHOLDER": "Select a language",
+        "CATEGORY_LABEL": "Target category",
+        "CATEGORY_PLACEHOLDER": "Select a category",
+        "OPTIONAL": "(optional)",
+        "CONFIRM": "Tərcümə et",
+        "SELECT_ALL": "Hamısını seç ({count})",
+        "SELECTED_COUNT": "{count} seçildi",
+        "CLEAR_SELECTION": "Clear selection",
+        "TRANSLATE_BUTTON": "Tərcümə et",
+        "CONFIRM_OVERWRITE": "Overwrite and translate",
+        "DUPLICATE_WARNING": "A translation already exists for this article in the selected language. | Translations already exist for {count} articles in the selected language.",
+        "DUPLICATE_CONFIRM_HINT": "Click translate again to overwrite the existing translation.",
+        "API": {
+          "SUCCESS_MESSAGE": "Translation in progress. The article will appear as a draft once ready.",
+          "ERROR_MESSAGE": "Failed to start translation. Please try again."
+        }
+      },
+      "BULK_ACTIONS": {
+        "PUBLISH": "Yayımla",
+        "DRAFT": "Qaralama",
+        "ARCHIVE": "Archive",
+        "TRANSLATE": "Tərcümə et",
+        "DELETE": "Delete",
+        "STATUS_SUCCESS": "Articles updated successfully",
+        "STATUS_ERROR": "Failed to update articles",
+        "DELETE_CONFIRM_TITLE": "Delete article | Delete {count} articles",
+        "DELETE_CONFIRM_DESCRIPTION": "This will permanently delete the selected article. This action cannot be undone. | This will permanently delete {count} selected articles. This action cannot be undone.",
+        "DELETE_CONFIRM": "Delete",
+        "DELETE_SUCCESS": "Articles deleted successfully",
+        "DELETE_ERROR": "Failed to delete articles"
       }
     },
     "CATEGORY_PAGE": {

app/javascript/dashboard/i18n/locale/az/inboxMgmt.json

@@ -636,7 +636,17 @@
       "WIDGET_BUILDER": "Widget Qurucusu",
       "BOT_CONFIGURATION": "Bot Konfiqurasiyası",
       "ACCOUNT_HEALTH": "Hesabın sağlamlığı",
-      "CSAT": "CSAT"
+      "CSAT": "CSAT",
+      "VOICE": "Səs"
+    },
+    "VOICE_CONFIGURATION": {
+      "ENABLE_VOICE": {
+        "LABEL": "Enable Voice Calling",
+        "DESCRIPTION": "Enable voice calling on this inbox. Agents will be able to make and receive phone calls."
+      },
+      "CREDENTIALS": {
+        "DESCRIPTION": "Voice calling requires Twilio API Key credentials. These are used to generate tokens for agent voice connections."
+      }
     },
     "CHANNEL_PREFERENCES": "Kanal üstünlükləri",
     "WIDGET_FEATURES": "Widget xüsusiyyətləri",
@@ -745,6 +755,7 @@
       "SENDER_NAME_SECTION_TEXT": "E-poçtda Agentin adının göstərilməsini aktivləşdirin/deaktivləşdirin, deaktiv edilsə biznes adı göstəriləcək",
       "ENABLE_CONTINUITY_VIA_EMAIL": "E-poçt vasitəsilə söhbət davamlılığını aktiv edin",
       "ENABLE_CONTINUITY_VIA_EMAIL_SUB_TEXT": "Əlaqə e-poçt ünvanı mövcuddursa, söhbətlər e-poçt vasitəsilə davam edəcək.",
+      "ENABLE_CONTINUITY_VIA_EMAIL_DISABLED_TEXT": "This feature is available on a paid plan. Upgrade to enable conversation continuity via email.",
       "LOCK_TO_SINGLE_CONVERSATION": "Söhbət yönləndirilməsi",
       "LOCK_TO_SINGLE_CONVERSATION_SUB_TEXT": "Mövcud əlaqələr üçün söhbət yaradılmasını qurun",
       "INBOX_UPDATE_TITLE": "Gələn Qutu Parametrləri",
@@ -1000,7 +1011,8 @@
         "LABEL": "Şifrə",
         "PLACE_HOLDER": "Şifrə"
       },
-      "ENABLE_SSL": "SSL-i aktiv et"
+      "ENABLE_SSL": "SSL-i aktiv et",
+      "AUTH_MECHANISM": "Avtorizasiya"
     },
     "MICROSOFT": {
       "TITLE": "Microsoft",

app/javascript/dashboard/i18n/locale/az/index.js

@@ -8,6 +8,7 @@ import bulkActions from './bulkActions.json';
 import campaign from './campaign.json';
 import cannedMgmt from './cannedMgmt.json';
 import chatlist from './chatlist.json';
+import companies from './companies.json';
 import components from './components.json';
 import contact from './contact.json';
 import contactFilters from './contactFilters.json';
@@ -26,6 +27,8 @@ import integrations from './integrations.json';
 import labelsMgmt from './labelsMgmt.json';
 import login from './login.json';
 import macros from './macros.json';
+import mfa from './mfa.json';
+import onboarding from './onboarding.json';
 import report from './report.json';
 import resetPassword from './resetPassword.json';
 import search from './search.json';
@@ -47,6 +50,7 @@ export default {
   ...campaign,
   ...cannedMgmt,
   ...chatlist,
+  ...companies,
   ...components,
   ...contact,
   ...contactFilters,
@@ -65,6 +69,8 @@ export default {
   ...labelsMgmt,
   ...login,
   ...macros,
+  ...mfa,
+  ...onboarding,
   ...report,
   ...resetPassword,
   ...search,

app/javascript/dashboard/i18n/locale/az/integrationApps.json

@@ -46,6 +46,7 @@
           "PLACEHOLDER": "Select Inbox"
         },
         "SUBMIT": "Create",
+        "VALIDATING_OPENAI": "Validating with OpenAI...",
         "CANCEL": "Cancel"
       },
       "API": {

app/javascript/dashboard/i18n/locale/az/integrations.json

@@ -742,6 +742,7 @@
       "SELECT_ALL": "Hamısını seç ({count})",
       "UNSELECT_ALL": "Hamısını seçmə ({count})",
       "BULK_DELETE_BUTTON": "Sil",
+      "BULK_SYNC_BUTTON": "Refresh",
       "BULK_DELETE": {
         "TITLE": "Sənədlər silinsin?",
         "DESCRIPTION": "Seçilmiş sənədləri silmək istədiyinizə əminsiniz? Bu əməliyyat geri qaytarıla bilməz.",
@@ -749,6 +750,51 @@
         "SUCCESS_MESSAGE": "Sənədlər uğurla silindi",
         "ERROR_MESSAGE": "Sənədlər silinərkən xəta baş verdi, yenidən cəhd edin."
       },
+      "BULK_SYNC": {
+        "SUCCESS_MESSAGE_ONE": "Refresh queued for 1 document",
+        "SUCCESS_MESSAGE": "Refresh queued for {count} documents",
+        "ZERO_MESSAGE": "No documents marked for refresh.",
+        "ERROR_MESSAGE": "There was an error queuing the refresh, please try again."
+      },
+      "SYNC": {
+        "QUEUED_MESSAGE": "Refresh queued. We'll update the document shortly.",
+        "ERROR_MESSAGE": "Could not queue refresh, please try again."
+      },
+      "FILTERS": {
+        "SOURCE": {
+          "ALL": "All sources",
+          "WEB": "Web pages",
+          "PDF": "PDFs"
+        },
+        "STATUS": {
+          "ANY": "Any status",
+          "UPDATED": "Updated",
+          "NEEDS_UPDATE": "Needs update",
+          "UPDATING": "Updating",
+          "FAILED": "Failed"
+        },
+        "SORT": {
+          "RECENTLY_UPDATED": "Recently updated",
+          "RECENTLY_CREATED": "Recently created"
+        },
+        "SEARCH_PLACEHOLDER": "Search..."
+      },
+      "SYNC_STATUS": {
+        "SYNCED": "last updated {time}",
+        "SYNCING": "updating...",
+        "STALE_SYNC": "update stalled",
+        "FAILED": "Failed to sync",
+        "NEVER_SYNCED": "not updated yet"
+      },
+      "SYNC_ERRORS": {
+        "NOT_FOUND": "Page not found",
+        "ACCESS_DENIED": "Access denied",
+        "TIMEOUT": "Page took too long to respond",
+        "CONTENT_EMPTY": "Page returned empty content",
+        "FETCH_FAILED": "Could not fetch page",
+        "SYNC_ERROR": "Unexpected error",
+        "DEFAULT": "Sync error"
+      },
       "RELATED_RESPONSES": {
         "TITLE": "Əlaqəli FAQ-lar",
         "DESCRIPTION": "Bu FAQ-lar birbaşa sənəddən yaradılıb."
@@ -792,11 +838,15 @@
       },
       "OPTIONS": {
         "VIEW_RELATED_RESPONSES": "Əlaqəli cavablara bax",
+        "SYNC_NOW": "Refresh now",
+        "RETRY_SYNC": "Retry refresh",
         "DELETE_DOCUMENT": "Sənədi sil"
       },
       "EMPTY_STATE": {
         "TITLE": "Sənəd yoxdur",
         "SUBTITLE": "Sənədlər assistentiniz tərəfindən FAQ-lar yaratmaq üçün istifadə olunur. Assistentinizə kontekst vermək üçün sənədləri əlavə edə bilərsiniz.",
+        "FILTERED_TITLE": "No matching documents",
+        "FILTERED_SUBTITLE": "Try changing the source, status, or search term.",
         "FEATURE_SPOTLIGHT": {
           "TITLE": "Captain Sənəd",
           "NOTE": "Captain-da sənəd assistent üçün bilik mənbəyi rolunu oynayır. Kömək mərkəzinizi və ya təlimatları bağlayaraq, Captain məzmunu analiz edə və müştəri sorğuları üçün dəqiq cavablar verə bilər."