fix: mark conv open on human message, suppress template message

2026-01-15 19:57:49 +05:30
parent 8eb0558b0a
commit a1107a1b85
1 changed files with 9 additions and 1 deletions
@@ -310,10 +310,11 @@ class Message < ApplicationRecord
  def execute_after_create_commit_callbacks
    # rails issue with order of active record callbacks being executed https://github.com/rails/rails/issues/20911
    reopen_conversation
+    open_conversation_on_human_response
    set_conversation_activity
    dispatch_create_events
    send_reply
-    execute_message_template_hooks
+    execute_message_template_hooks unless human_response? || activity?
    update_contact_activity
  end

@@ -389,6 +390,13 @@ class Message < ApplicationRecord
    reopen_resolved_conversation if conversation.resolved?
  end

+  def open_conversation_on_human_response
+    return unless human_response?
+    return unless conversation.pending?
+
+    conversation.open!
+  end
+
  def reopen_resolved_conversation
    # mark resolved bot conversation as pending to be reopened by bot processor service
    if conversation.inbox.active_bot?