diff --git a/app/models/message.rb b/app/models/message.rb
index 3be04c54f..275b8b4c1 100644
--- a/app/models/message.rb
+++ b/app/models/message.rb
@@ -310,10 +310,11 @@ class Message < ApplicationRecord
   def execute_after_create_commit_callbacks
     # rails issue with order of active record callbacks being executed https://github.com/rails/rails/issues/20911
     reopen_conversation
+    open_conversation_on_human_response
     set_conversation_activity
     dispatch_create_events
     send_reply
-    execute_message_template_hooks
+    execute_message_template_hooks unless human_response? || activity?
     update_contact_activity
   end
 
@@ -389,6 +390,13 @@ class Message < ApplicationRecord
     reopen_resolved_conversation if conversation.resolved?
   end
 
+  def open_conversation_on_human_response
+    return unless human_response?
+    return unless conversation.pending?
+
+    conversation.open!
+  end
+
   def reopen_resolved_conversation
     # mark resolved bot conversation as pending to be reopened by bot processor service
     if conversation.inbox.active_bot?