f12118a3c0
When a credit top-up's card charge fails, the finalized invoice was left in an open state with no hook back into our fulfillment service. If that invoice was later paid (manually via the hosted invoice page, or by a future dunning flow), the account would never receive its credits — silent revenue loss. This change voids the invoice the moment the charge fails, so a failed top-up cannot turn into a paid-but-unfulfilled invoice. ## Closes <!-- add the relevant issue / Linear link --> ## How to test 1. On a Business-plan account with a Stripe customer, attach a test card that will decline on charge (e.g. `4000 0000 0000 0002`). 2. From the dashboard, open the credit top-up flow and purchase a credit pack. 3. Observe the API returns an error and the account's captain credits are unchanged. 4. In the Stripe dashboard, confirm the corresponding invoice is in `void` status (not `open`). 5. Repeat with a good card (`4242 4242 4242 4242`) and confirm the happy path still fulfills credits. ## What changed - `finalize_and_pay` in `Enterprise::Billing::TopupCheckoutService` now rescues `Stripe::CardError`, voids the open invoice via `Stripe::Invoice.void_invoice`, and re-raises so the controller surfaces the original decline error to the client. - Rescue is intentionally narrow to `Stripe::CardError` (declines, insufficient funds, SCA `authentication_required`). Transient errors like `APIConnectionError` / `RateLimitError` are left to propagate — the charge may have actually succeeded and voiding could be wrong. - Invoices are created with `auto_advance: false`, so Stripe's Smart Retries won't collect on an open invoice; voiding is the correct terminal state. Co-authored-by: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
✨ Captain – AI Agent for Support
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
💬 Omnichannel Support Desk
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
📚 Help center portal
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
- Keyboard Shortcuts and a Command Bar for quick navigation.
- Canned Responses to reply faster to frequently asked questions.
- Auto-Assignment to route conversations based on agent availability.
- Multi-lingual Support to serve customers in multiple languages.
- Custom Views and Filters for better inbox organization.
- Business Hours and Auto-Responders to manage response expectations.
- Teams and Automation tools for scaling support workflows.
- Agent Capacity Management to balance workload across the team.
Customer Data & Segmentation
- Contact Management with profiles and interaction history.
- Contact Segments and Notes for targeted communication.
- Campaigns to proactively engage customers.
- Custom Attributes for storing additional customer data.
- Pre-Chat Forms to collect user information before starting conversations.
Integrations
- Slack Integration to manage conversations directly from Slack.
- Dialogflow Integration for chatbot automation.
- Dashboard Apps to embed internal tools within Chatwoot.
- Shopify Integration to view and manage customer orders right within Chatwoot.
- Use Google Translate to translate messages from your customers in realtime.
- Create and manage Linear tickets within Chatwoot.
Reports & Insights
- Live View of ongoing conversations for real-time monitoring.
- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
- CSAT Reports to measure customer satisfaction.
- Downloadable Reports for offline analysis and reporting.
Documentation
Detailed documentation is available at chatwoot.com/help-center.
Translation process
The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.
Branching model
We use the git-flow branching model. The base branch is develop.
If you are looking for a stable version, please use the master or tags labelled as v1.x.x.
Deployment
Heroku one-click deploy
Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:
Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.
DigitalOcean 1-Click Kubernetes deployment
Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.
Other deployment options
For other supported options, checkout our deployment page.
Security
Looking to report a vulnerability? Please refer our SECURITY.md file.
Community
If you need help or just want to hang out, come, say hi on our Discord server.
Contributors
Thanks goes to all these wonderful people:
Chatwoot © 2017-2026, Chatwoot Inc - Released under the MIT License.