Tanmay Deep Sharma
d693d468d8
Wires Meta's WhatsApp Cloud Calling APIs into the voice subsystem so agents can answer / place calls on WhatsApp Cloud inboxes from the existing Voice flow. Browser ↔ Meta WebRTC is direct (no media-server hop); Chatwoot owns the signalling, recording upload, and lifecycle state on the Call/Message records. Backend - API surface: new Api::V1::Accounts::WhatsappCallsController with show / accept / reject / terminate / initiate / upload_recording. Enforces conversation-level Pundit visibility, blocks initiate when the channel isn't embedded-signup voice-enabled, and surfaces the Meta 138006 (no-call-permission) flow as a throttled opt-in template send under a conversation lock so concurrent retries can't double-send. - Whatsapp::CallService — accept/reject/terminate state machine with call-level locking; wraps Meta API failures (transport or business) as Voice::CallErrors::CallFailed so the controller renders 422. - Whatsapp::IncomingCallService — handles Meta connect/terminate webhooks; pins setup:active on outbound answers, materialises a missed-call record when terminate arrives before connect, and broadcasts voice_call.* events to assignee or account streams. - Whatsapp::Providers::WhatsappCloudService — adds pre_accept/accept/ reject/terminate/initiate/permission-request endpoints. Uses configurable WHATSAPP_API_VERSION (default v22) since the Calls API needs v17+ and OSS phone_id_path is locked at v13. - Audio recordings: Attachment after_create_commit enqueues transcription and rebroadcasts the message so the FE bubble updates immediately. Active Storage initializer allows audio MIME types to serve inline. Audio transcription drops Whisper temperature to 0 to suppress hallucinations on silence. - Channel::Voice stub backs legacy inbox rows whose channel_type survived the DropChannelVoice migration so jbuilder .try chains short-circuit instead of raising. Routes / config - /api/v1/accounts/:id/whatsapp_calls/* (enterprise-only) - en.yml error strings under errors.whatsapp.calls.* The FE consumer of this API ships separately on feat/whatsapp-call-ui.
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
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🗂️ Other features
Collaboration & Productivity
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