Tanmay Deep SharmaandClaude Opus 4.7
c6c3ba054e
Inbound calls were reaching the media server, DTLS was completing after the DTLSRoleServer fix, and yet no media flowed — Meta still timed out at 20s. Tracing the session 182412 showed why: the browser uploaded a local .webm recording at t+22s. That only happens on the legacy browser-direct-to-Meta path, which means the browser negotiated WebRTC straight with Meta instead of waiting for the media server's agent offer. Root cause: GET /whatsapp_calls/:id returns Meta's sdp_offer whenever the call is ringing, regardless of media-server mode. The FE calls that endpoint from acceptWhatsappCallById when the call isn't in the incoming-calls store yet (page reload, bubble click). It then sees a truthy sdpOffer, isServerRelayCall() returns false, and the browser dials Meta itself. Meta's DTLS was with *our* media server, so the browser's peer connection never got media and Meta saw silence. Fix: - show omits sdp_offer / ice_servers when media_server_enabled and returns media_server_enabled as an explicit flag so the FE picks the right path. - broadcast_incoming_call carries the same flag through ActionCable. - FE isServerRelayCall prefers the explicit flag; only falls back to sdpOffer presence when the flag isn't provided. - acceptWhatsappCallById and the ActionCable handler propagate the flag into the call object. Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
✨ Captain – AI Agent for Support
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
💬 Omnichannel Support Desk
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
📚 Help center portal
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
- Keyboard Shortcuts and a Command Bar for quick navigation.
- Canned Responses to reply faster to frequently asked questions.
- Auto-Assignment to route conversations based on agent availability.
- Multi-lingual Support to serve customers in multiple languages.
- Custom Views and Filters for better inbox organization.
- Business Hours and Auto-Responders to manage response expectations.
- Teams and Automation tools for scaling support workflows.
- Agent Capacity Management to balance workload across the team.
Customer Data & Segmentation
- Contact Management with profiles and interaction history.
- Contact Segments and Notes for targeted communication.
- Campaigns to proactively engage customers.
- Custom Attributes for storing additional customer data.
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Integrations
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- Use Google Translate to translate messages from your customers in realtime.
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Reports & Insights
- Live View of ongoing conversations for real-time monitoring.
- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
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- Downloadable Reports for offline analysis and reporting.
Documentation
Detailed documentation is available at chatwoot.com/help-center.
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The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.
Branching model
We use the git-flow branching model. The base branch is develop.
If you are looking for a stable version, please use the master or tags labelled as v1.x.x.
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