Sony MathewandGitHub c420edce58 feat: branded email layouts for email inboxes (#14936)
## Description

Adds an API-only branded email layout feature for Email inbox replies.
Administrators can configure an account-level fallback layout and
per-email-inbox overrides with Liquid HTML using `{{ content_for_layout
}}`, and eligible outbound email replies/transcripts render through the
scoped layout when the account feature flag `branded_email_templates` is
enabled.

The feature is disabled by default and is manually controlled through
the normal account feature flag mechanism.

Fixes
https://linear.app/chatwoot/issue/CW-7514/branded-html-email-templates-per-inboxbrand

## Type of change

- [x] New feature (non-breaking change which adds functionality)
- [x] This change requires a documentation update

## How to test

1. Start Chatwoot locally and sign in as an administrator.
2. Enable the account feature flag for the account you are testing:

   ```ruby
   account = Account.find(<account_id>)
   account.enable_features!(:branded_email_templates)
   ```

3. Create or pick an Email inbox, then note the `account_id` and
`inbox_id`.
4. Configure an account-level fallback layout through the API using
authenticated admin headers:

   ```http
   PATCH /api/v1/accounts/:account_id/branded_email_layout
   Content-Type: application/json

   {
"branded_email_layout": "<html><body><header>Account Brand</header>{{
content_for_layout }}<footer>Account footer</footer></body></html>"
   }
   ```

5. Confirm `GET /api/v1/accounts/:account_id/branded_email_layout`
returns the saved account layout.
6. Configure an inbox-level override for the Email inbox:

   ```http
   PATCH /api/v1/accounts/:account_id/inboxes/:inbox_id
   Content-Type: application/json

   {
"branded_email_layout": "<html><body><header>Inbox Brand</header>{{
content_for_layout }}<footer>Inbox footer</footer></body></html>"
   }
   ```

7. Confirm `GET /api/v1/accounts/:account_id/inboxes/:inbox_id` returns
the inbox `branded_email_layout`.
8. Send an Email inbox reply and verify the outbound email body is
wrapped with the inbox layout around the generated reply content.
9. Clear the inbox layout by sending a blank value, then send another
reply and verify it falls back to the account layout:

   ```http
   PATCH /api/v1/accounts/:account_id/inboxes/:inbox_id
   Content-Type: application/json

   {
     "branded_email_layout": ""
   }
   ```

10. Clear the account layout with a blank value and verify Email replies
return to the existing no-layout behavior.
11. Verify validation behavior:
- Updating either API with a layout that omits `{{ content_for_layout
}}` returns `422`.
    - Updating either API with invalid Liquid returns `422`.
- Updating a non-Email inbox with `branded_email_layout` returns `422`.
- Disabling `branded_email_templates` and updating a layout returns
`422`.

## How Has This Been Tested?

Validation:

- `bundle exec rspec spec/models/email_template_spec.rb
spec/controllers/api/v1/accounts/branded_email_layouts_controller_spec.rb
spec/controllers/api/v1/accounts/inboxes_controller_spec.rb
spec/lib/email_templates/db_resolver_service_spec.rb
spec/mailers/conversation_reply_mailer_spec.rb`
- `bundle exec rspec
spec/enterprise/services/enterprise/billing/handle_stripe_event_service_spec.rb
spec/enterprise/services/internal/reconcile_plan_config_service_spec.rb`
- `bundle exec rubocop` on changed Ruby files, excluding generated
`db/schema.rb`
- `git diff --check` and `git diff --cached --check`
- YAML parsing for changed config/Swagger files
- `bundle exec rails routes -g branded_email_layout`

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have made corresponding changes to the documentation
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] My changes generate no new warnings
- [ ] Any dependent changes have been merged and published in downstream
modules
2026-07-17 15:25:55 +05:30
2026-01-15 20:28:13 -08:00
2023-05-06 10:44:52 +05:30
2024-02-01 15:37:05 +05:30
2024-10-02 00:36:30 -07:00
2024-10-02 00:36:30 -07:00
2024-10-02 00:36:30 -07:00
2025-01-16 10:59:33 -08:00
2026-06-17 18:06:42 +05:30

Header light mode Header dark mode

Chatwoot

The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

CircleCI Badge Docker Pull Badge Docker Build Badge Commits-per-month Discord uptime response time Artifact HUB

Deploy Deploy to DO

Chat dashboard dark mode Chat dashboard

Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.

Captain AI Agent for Support

Supercharge your support with Captain, Chatwoots AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.

💬 Omnichannel Support Desk

Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.

📚 Help center portal

Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.

🗂️ Other features

Collaboration & Productivity

  • Private Notes and @mentions for internal team discussions.
  • Labels to organize and categorize conversations.
  • Keyboard Shortcuts and a Command Bar for quick navigation.
  • Canned Responses to reply faster to frequently asked questions.
  • Auto-Assignment to route conversations based on agent availability.
  • Multi-lingual Support to serve customers in multiple languages.
  • Custom Views and Filters for better inbox organization.
  • Business Hours and Auto-Responders to manage response expectations.
  • Teams and Automation tools for scaling support workflows.
  • Agent Capacity Management to balance workload across the team.

Customer Data & Segmentation

  • Contact Management with profiles and interaction history.
  • Contact Segments and Notes for targeted communication.
  • Campaigns to proactively engage customers.
  • Custom Attributes for storing additional customer data.
  • Pre-Chat Forms to collect user information before starting conversations.

Integrations

  • Slack Integration to manage conversations directly from Slack.
  • Dialogflow Integration for chatbot automation.
  • Dashboard Apps to embed internal tools within Chatwoot.
  • Shopify Integration to view and manage customer orders right within Chatwoot.
  • Use Google Translate to translate messages from your customers in realtime.
  • Create and manage Linear tickets within Chatwoot.

Reports & Insights

  • Live View of ongoing conversations for real-time monitoring.
  • Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
  • CSAT Reports to measure customer satisfaction.
  • Downloadable Reports for offline analysis and reporting.

Documentation

Detailed documentation is available at chatwoot.com/help-center.

Translation process

The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.

Branching model

We use the git-flow branching model. The base branch is develop. If you are looking for a stable version, please use the master or tags labelled as v1.x.x.

Deployment

Heroku one-click deploy

Deploying Chatwoot to Heroku is a breeze. It's as simple as clicking this button:

Deploy

Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.

DigitalOcean 1-Click Kubernetes deployment

Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.

Deploy to DO

Other deployment options

For other supported options, checkout our deployment page.

Security

Looking to report a vulnerability? Please refer our SECURITY.md file.

Community

If you need help or just want to hang out, come, say hi on our Discord server.

Contributors

Thanks goes to all these wonderful people:

Chatwoot © 2017-2026, Chatwoot Inc - Released under the MIT License.

S
Description
Chatwoot - Custom build for Leal Cyber
Readme MIT
261 MiB
Languages
Ruby 48.1%
Vue 26.8%
JavaScript 21.9%
HTML 1.8%
SCSS 0.4%
Other 0.9%