522e3c4d3f
This gates API-token access and outgoing account webhooks behind the `api_and_webhooks` account feature introduced in #14972. On Chatwoot Cloud, Hacker accounts lose token-authenticated account API access and account webhook delivery, while paid accounts retain them through the billing-plan feature reconcile. Community and self-hosted installations continue to work without any upgrade-time interruption. ## What changed - Added `Account#api_and_webhooks_enabled?` as the single backend kill switch. Core returns enabled; the Enterprise override consults the account flag on Chatwoot Cloud and remains enabled off-Cloud. - Account-scoped v1 and v2 requests authenticated with a user or agent-bot API token now return `403 Forbidden` when the feature is disabled. Invalid tokens still return 401, and dashboard session requests are unaffected. - Profile responses return an empty access token when none of the user's accounts has access. The stored token is preserved, and the profile UI disables its token controls with paid-plan copy on Cloud. - Account webhook delivery stops when the feature is disabled. Webhook CRUD remains available to session-authenticated dashboard requests, API-inbox webhooks continue to be delivered, and the Cloud dashboard shows a webhook paywall instead of the webhook list. - Removed the database backfill migration. Existing paid Cloud accounts should be enabled with the one-off script below before enforcement is deployed. ## Existing paid-account rollout Run this as an ad-hoc Rails runner script on Chatwoot Cloud. It intentionally targets only the Startups, Business, and Enterprise plans and does not add `api_and_webhooks` to `manually_managed_features`, so future billing reconciles remain authoritative. ```rb paid_plan_names = %w[Startups Business Enterprise] accounts = Account.where("custom_attributes ->> 'plan_name' IN (?)", paid_plan_names) total = accounts.count enabled = 0 skipped = 0 puts "Enabling api_and_webhooks for #{total} paid account(s)..." accounts.find_each(batch_size: 500).with_index(1) do |account, processed| if account.feature_enabled?('api_and_webhooks') skipped += 1 else account.enable_features!('api_and_webhooks') enabled += 1 end puts "Processed #{processed}/#{total}..." if (processed % 1000).zero? end puts "Done! Enabled: #{enabled}, Skipped: #{skipped}, Total: #{total}" ``` For example, save the snippet outside the repository as `enable_api_and_webhooks.rb`, then run: ```sh bundle exec rails runner /path/to/enable_api_and_webhooks.rb ``` ## How to test - On Cloud, use a Hacker account and confirm token-authenticated requests to account-scoped v1 and v2 endpoints return 403, while the same dashboard actions continue to work through session authentication. - Confirm profile access-token controls are disabled with paid-plan copy when all accounts are ineligible, and remain available when at least one account has the feature. - Confirm the Webhooks settings page shows the billing paywall for a Cloud account without the feature; admins get the billing action and agents get the existing ask-an-admin message. - Confirm outgoing account webhooks stop for an ineligible Cloud account while API-inbox webhooks still deliver. - Confirm community and self-hosted installations retain API and webhook behavior after upgrading, even when an existing account does not have the stored feature bit. ### Screenshots ## Cloud <img width="2590" height="642" alt="CleanShot 2026-07-15 at 15 13 14@2x" src="https://github.com/user-attachments/assets/431a7bd8-1742-4e7a-b312-d3ad92015f9b" /> <img width="2152" height="994" alt="CleanShot 2026-07-15 at 15 14 37@2x" src="https://github.com/user-attachments/assets/475dda48-d1c5-4be5-a3c3-7a96b9713724" /> --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
✨ Captain – AI Agent for Support
Supercharge your support with Captain, Chatwoot’s AI agent. Captain helps automate responses, handle common queries, and reduce agent workload—ensuring customers get instant, accurate answers. With Captain, your team can focus on complex conversations while routine questions are resolved automatically. Read more about Captain here.
💬 Omnichannel Support Desk
Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
📚 Help center portal
Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
- Keyboard Shortcuts and a Command Bar for quick navigation.
- Canned Responses to reply faster to frequently asked questions.
- Auto-Assignment to route conversations based on agent availability.
- Multi-lingual Support to serve customers in multiple languages.
- Custom Views and Filters for better inbox organization.
- Business Hours and Auto-Responders to manage response expectations.
- Teams and Automation tools for scaling support workflows.
- Agent Capacity Management to balance workload across the team.
Customer Data & Segmentation
- Contact Management with profiles and interaction history.
- Contact Segments and Notes for targeted communication.
- Campaigns to proactively engage customers.
- Custom Attributes for storing additional customer data.
- Pre-Chat Forms to collect user information before starting conversations.
Integrations
- Slack Integration to manage conversations directly from Slack.
- Dialogflow Integration for chatbot automation.
- Dashboard Apps to embed internal tools within Chatwoot.
- Shopify Integration to view and manage customer orders right within Chatwoot.
- Use Google Translate to translate messages from your customers in realtime.
- Create and manage Linear tickets within Chatwoot.
Reports & Insights
- Live View of ongoing conversations for real-time monitoring.
- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
- CSAT Reports to measure customer satisfaction.
- Downloadable Reports for offline analysis and reporting.
Documentation
Detailed documentation is available at chatwoot.com/help-center.
Translation process
The translation process for Chatwoot web and mobile app is managed at https://translate.chatwoot.com using Crowdin. Please read the translation guide for contributing to Chatwoot.
Branching model
We use the git-flow branching model. The base branch is develop.
If you are looking for a stable version, please use the master or tags labelled as v1.x.x.
Deployment
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Follow this link to understand setting the correct environment variables for the app to work with all the features. There might be breakages if you do not set the relevant environment variables.
DigitalOcean 1-Click Kubernetes deployment
Chatwoot now supports 1-Click deployment to DigitalOcean as a kubernetes app.
Other deployment options
For other supported options, checkout our deployment page.
Security
Looking to report a vulnerability? Please refer our SECURITY.md file.
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Contributors
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